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We spent one night here earlier this month. Our experience was excellent. A nice, friendly place, away from the traffic but close enough to get on the highway into the city center about 20 minutes away. Highly recommend.

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DMattson, General Manager at Residence Inn Nashville Brentwood, responded to this review

Thank you for your review and also your recommendation. I hope you we will see you on the your trip to Nashville.
Regards,
David Mattson
General Manager
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Stayed here for two weeks on a business trip. The hotel is close to the highway for easy access to downtown without sacrificing quietness. I noticed more noise than usual from an upstairs neighbor (kept me up several nights and woke me early several mornings). I don't know if the disturbance was due to guests being excessively loud, or this...
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Dear Guest,
Thank you for taking the time and share your feedback about your recent stay at our hotel. Your feedback is very important to us as we continue to improve our service to provide a flawless stay for all guests.
It's disappointing to hear that this time we failed short on meeting our goal to exceed your expectations during...
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We rented a two bedroom suite with a friend who has two teenage children. We are empty-nesters. The place was a great space for our group. It had doors on each bedroom, each having own bathroom, and a pullout sofa, and a chair that had a reclining back (no foot rest). The kitchen was great. With full size appliances. The...
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Dear Guest,
I am very happy to hear that you had a great stay at our hotel. Our spacious rooms, location of the area and our staff service are the bread and butter of our hotel. It makes me proud of our staff to hear that we met your expectations during your stay and hope we can accommodate you again...
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I'm giving it 'Average'. It's a Residence Inn. You know what you're getting.
As a heavy traveler, when I check in AFTER the posted official check-in times, I expect the reserved room to ready. I had to sit in the lobby & wait for the room to either finish getting cleaned or for someone to report that the room was...
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Dear Guest,
Thank you for taking the time to share your thoughts in regards to your recent stay at our hotel. I appreciate you bringing it to our attention. we assure you that we will share your message appropriately within the organization. If you need to speak further about this issue please feel free to contact the hotel at your...
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Very disappointed that this hotel does not carry Fox News Channel. The TV Channel Guide says channel 27 is FNC. Actually CSpan is on 27. FNC not available on any other channel. I called the front desk and the clerk had no explanation other than "they may have discontinued it but didn't update the guide." Won't stay here again.

Dear Guest,
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
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We were there over a weekend. The staff is very professional and accommodating. Our room was clean and very comfortable. Its in a good location close to both expressways. This Will be our choice whenever we are in the area.

We needed a two bedroom/two bathroom accommodation so the Residence Inn was our only choice - this turned out to be unfortunate.
Cons:
- No bedding for the pull out sofa. We requested it twice and it took two visits just to get the correct bedding delivered (it was late and daughter needed to get to bed)
- Living area...
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DMattson, General Manager at Residence Inn Nashville Brentwood, responded to this review

Greetings TAG18,
Thank you for taking the time to share your recent experience at the Brentwood Residence Inn with us.
The overall guest experience is a top priority for us and I am sorry that we fell short of your expectations. We are looking into the cause of the water in your room so that we can repair this and...
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I stayed here one night. I had friends staying in another room. The room was clean and comfortable. The shower had good water pressure. When we checked out, the bill was more than I expected, but did not think much about it since I was with friends. A few days later, I got an email saying they over charged me...
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DMattson, General Manager at Residence Inn Nashville Brentwood, responded to this review

Hello Lindsay J,
Thank you for your comments on your recent stay. I am glad to see our staff contacted you right away and corrected the overcharge.
I hope you will stay with us on your future travels to Nashville.
Regards,
David Mattson
General Manager
Brentwood Residence Inn
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Hotel was a great location - being between both Franklin and Nashville was very convenient. The staff is superb! Always with a smile and willing to help in whatever way possible. The rooms are immaculate with a full kitchen, and refrigerator. Also there is 24/7 tea/coffee/hot chocolate in the lobby and from Monday through Wednesday they usually have free hot...
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DMattson, General Manager at Residence Inn Nashville Brentwood, responded to this review

Travepharm,
Thank you for staying and reviewing our Hotel. I hope you will stay with us again in the near future.
Regards,
David Mattson
General Manager
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This is a belated, but heartfelt, THANK YOU, THANK YOU, Mr. Wayne Crooms, Maintenance Supervisor!! I stayed at the Residence Inn for almost 3 weeks and if there was a maintenance problem, Wayne Crooms and Staff made sure it was promptly addressed and fixed!! It is no easy task to operate and maintain a hotel, however, Mr. Crooms' staff did...
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Residence Inn Nashville Brentwood offers a convenient location, professional staff and the comforts of home. Our hotel in Brentwood, Tennessee offers free grocery-shopping service so you can enjoy the convenience of your fully equipped kitchen. During your stay, keep up your fitness routine in our fitness center, outdoor pool or Sport Court®. Start your day off right with our complimentary breakfast. Relax and unwind at our evening manager's reception on select weekdays. At this Residence Inn Brentwood, TN hotel we welcome you with all the comforts you expect from Marriott....more less

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