I filed law suite for being overcharged by Verizon. Toney the customer advocate from Chester County PA.called and said if I dropped suite my bill would be reduced $36.00 dollars a month for two years and a free DVD for as long as I was a Verizon customer.After about a year A Ms k Goodwin called,after I filed a complaint with the FCC because my bill went up $66.00 a month and DVD for life went away and now was $19.99 a month