Zoho People Software

Zoho People is Web-based integrated human resources (HR) solution suitable for business of all sizes. The system features leave management, attendance management, time tracker, employee self-service, form customization and more.

With the system's leave management feature, organizations can customize leave types and employees can apply for leave online. Organizations can also have a centralized view of all the employee information by leave type, location, role and experience level.

Zoho People provides the facility of creating custom modules by adding forms and tabs based on needs. It also offers drag and drop functionality.

Using the employee self-service feature, employees can access, update and modify their own record as per the organizational compliance. The File Cabinet feature helps HR staff securely store and share HR and company-related documents.

Zoho People’s live feed notify employees about changes of policy and other important notifications.

Zoho People Appraisal is not good at all.

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Going by Zoho's appraisal tool, there is no way I will recommend any product. The lack of decent support even for paid plan, and lack of basic features, only shows what low quality/bar they have set out for themselves. I am now curious to know how bad other Zoho products are and might try them out only to know / learn how not to do things. Perhaps others can use Zoho appraisal system as case study on how not to build / launch products.

Pros

- Named brand with some good story behind it.
- Seemingly out of the box turnkey solution for HRMS (we used it for employee appraisals).
- Quite easy to import new employees into system (via CSV).

Cons

Weak/bad Customer support:
- No 24x7 support. Weekend they are off. Weekday support only for 9 hours.
- No customer support call centre. You have to wait for callback and it takes 2-3 days for them to give callback and another few days to resolve issues.

Bad appraisal product:
- Features or lack of it is not clearly listed out. You will find it once you have started using the product (and too late to make changes).
- Really terrible UX. One could not figure out how to do something... there is no proper onboarding/videos either.
- Basic features were absent, and there are way too many bugs to be put it out as paid product. Google form works lot better.
- Employees were not able to access their account for weird bugs, and could not see right screens (again bad product).

Zoho People

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N/A

Pros

We've implemented Zoho People as our first HR system. This decision was based on flexibility, ease of use, functionality and of course security of our data. While it does not provide attractive interface as other products we demo, Zoho People has an all in one solution from new hire to termination with room for customization. All the main function of HR (performance, training, employee record, recruitment, benefits, reporting...) are working flawlessly for our company.

Cons

As with all software, there are many areas to improve. Zoho People team has been working hard to do just this as demand arise.

Really versatile and cost-effective HR system that allows a lot of customization

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A very cost effective and versatile system overall.

Pros

Allows a great deal of customization, which is really important to me. Once you learn how to work with templates, it's very easy to go in and create online forms, and customize sections specific to your company. They are quite responsive to questions and generally get back to me very quickly. Calculations can be done in most any form, which again, once you learn, is a great tool. The cost is well below other systems that I've looked at, and I think I've researched them all! It's very cost-effective overall, which is great for small companies like mine.

Cons

There are some technical issues that I'm still waiting to have resolved, which would make this product even better. For instance, a scrolling page problem in their newest interface that forces me to expand the browser in order to do a vertical scroll. There is also an issue with dates reverting to a format I do not use (i.e., day then month, when the US version is month then day).

Decent product; Poor customer support

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Pros

Nice functionalities, such as intuitive leave calculation by employee start date, forms customization, and field-level permission. Having a mobile app is also very convenient.

Cons

Having a chat functionality for customer support is a great idea and being able to leave offline messages for support to get back to is also good. However, in general, customer support is very bad:
1. Very slow response time. I was so disappointed after buying the product because after receiving an email to say that a training will be scheduled, no one initiated contact with me after that for almost a week. Even following up myself and even calling the hotline, it took many many days before I was contacted about it.
2. Poor English comprehension of the customer support, especially through verbal communication. A short conversation would have been possible if the original question was properly understood, to which the answer is "No such functionality."
3. Lack of familiarization with the product. Simple questions were not answered on the spot (thru chat) and a lot of verification needs to be done on whether or not a functionality exists. Even after much verification, I was told that it can be done and a call was scheduled to walk me through, but after another lengthy discussion turns out there's no such functionality.

Total performance control

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It is very difficult for me to track what employees do and why we pay them money - in the company, although about 10 people work, each of them performs completely different tasks. This program allows you to put personally each clear tasks and monitor their implementation. But that's not all: with her help, holidays are easy to make out and wages are charged.

Cons

There are a lot of minor flaws in the product, but it's the support service, which reacts quickly to all problems. The main disadvantage: you have to call a specialist every time you need to set something up.

Complex in development system, but useful

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With the help of this program it is possible to monitor personnel, its efficiency and productivity, it is convenient to charge wages and maintain a common base of employees. You can write a premium in a few clicks, or, on the contrary, keep a fine. This system saves me a lot of time, almost replaces the human resources department.

Cons

The program is too demanding for resources. Sometimes the whole system hangs. To configure you need to invite a third-party specialist, which is not easy to find. But the advantages, in any case, outweigh all the shortcomings.

A good system for personnel management

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This system allows me to monitor personnel and monitor performance. An indispensable tool and a reliable assistant. Has very wide capabilities. I recommend you try it - you'll like it.

Cons

Sometimes the program hangs, other bugs appear, but it happens quite rarely. Quite demanding of resources.

Review Source: Capterra

Angie from Larson Technology

February 2018

February 2018

Zoho People is a very simple and flexible HR platform that covers employee management operations

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it's very easy to go in and create online forms, and customize sections specific to your company.

Pros

flexibility, ease of use, functionality and of course security of our data. Zoho People has an all in one solution from new hire to termination with room for customization

Cons

As with all software, there are many areas to improve. Zoho People team has been working hard to do just this as demand arise

Review Source: Capterra

Dennis from Singular

January 2018

January 2018

I've used it in a software company, we managed the comapny organization,employee profiles,leave days

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First of all i like the design overall it looks very good, second i like the live tracking of employee attendance and the amount of information that can be provided for a employee( the big range of industries and technologies ) and third thing that i like is the view for organization of company

Cons

I don't like the thing that i can't just click on a employee and see their profile i must find it in the organization tree and access it from there, and i don't like the way the profile data its presented like a pop up from the right side and its very long and not categorised very good.

Review Source: Capterra

Harsha from Aclat

November 2017

November 2017

Have been using it for Time Tracking

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The software allows for ease of use, mobile compatibility.
Seems like it has additional features but I have not had a chance to explore them

Cons

There should be integration with ticketing system so that the user does not need to repeat task data

Time Saving Tool for HR

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One of the most best feature of ZOHO HR is, its very easy to implement. In a single day, you can integrate your company's attendance and Leave policies. Employees find it very useful to track their leaves and count their working hours. The best part is that company can track the time and location of employees who are working onsite. Amazing tool.

Cons

Zoho need to work little bit on their mobile app. When you punch your Check In time, app sometime shows wrong In time. Otherwise, rest app features are cool.

Review Source: GetApp

Jena from BizzyWeb

October 2017

October 2017

Easy way to keep track of employees and timesheets.

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Zoho People is nicely organized, it's easy to find information at a glance. Also easy for employees to use and understand.

Cons

Zoho People has some weird intricacies and quirks - employees have had issues with it checking them in twice. However, that's usually easy to fix.

It is early on for us, but there seems to be more than you actually could imagine.

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We needed a time in/out system and this software provides that.

Pros

It allows you to customize the system to fit your company's needs. We needed a system that was easily integrated into our current system, as we use Zoho Mail. Zoho Peoples provided us an efficient adjustment.

Cons

With so many bells and whistles, it takes some time to figure out a simple task. The help videos are extremely long, making simple questions difficult to receive an answer.

Review Source: Capterra

Chelsea from Sage AVT

September 2017

September 2017

We have been using Zoho People for a couple of weeks now, and haven't had much difficulty at all.

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We like the interface of the software as well as the ease of use. Our employees out in the field will have a much easier time clocking in and out of projects.

Cons

The customer service/Support does not have a quick response time. It has delayed the decision in our purchase.

All we need and more

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Knowledge of what is available for running my business and many manty integrations to services I already use like G suite, Mail Chimp and Stripe

Pros

So many features. I have access to tools I didnt know I needed but am very happy to have. This software is the best I have seen so far, and cannot beat the value

Cons

I found it a bit hard to navigate for the first few days but getting a demo could have helped with that

Review Source: Capterra

Mic from Vertex

September 2017

September 2017

Very limited software

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It's a great value for the money. There are also a good amount of features. The design of the interface is nice

Cons

Customer Service is horrible. Takes days and multiple emails to get a response and they are not very helpful at all. Also, there are a ton of limitations to the software. You can't clock in from computers and mobile devices (you have to choose which one you want to use), you can't change how overtime hours or pay is calculated, you can't adjust how payable hours are counted, etc...

Review Source: Capterra

September 2017

September 2017

Useful, Intuitive - but lacks common sense

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How integrated, useful and connected the app is between its users and organization. It makes it very easy to publish items from one area to another and reference data from one portion to another part.

Cons

I hate how you have to manually enter Jobs for projects. Even trying to automate the excel spreadsheet is broken half the time. Also, you cannot create standard jobs available to the entire organization, you must create separate jobs for separate projects and that data is not linked. For example, this means I cannot pull the sum of hours spent on one task from ALL my projects.