As Nemours executive director Grace Gary says of the relatively recent three-year rehab project, the first part of a multiphase, 10-year endeavor, "Our greatest compliment is when people come here and ask, 'What did you do?'"

A long-term, multiphase approach has driven the research and the integration of multiple techniques such as interviews, focus groups, videography, and mapping were used to collect, analyze, and communicate information [1].