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koko_crunch

Posted 23 May 2008 - 03:56 PM

koko_crunch

Trusted Helper

Retired Staff

1,751 posts

Hello anuragjain and Welcome to Geeks to Go!

Sorry for the long wait, busy week.

After checking your log, I found signs of malware on your system. Please stick with me until we get you cleaned up. Please read this post completely before proceeding with the fix. If you have questions, don't hesitate to ask.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Double-click SUPERAntiSpyware.exe and use the default settings for installation.

An icon will be created on your desktop. Double-click that icon to launch the program.

If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)

Under "Configuration and Preferences", click the Preferences button.

Click the Scanning Control tab.

Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.

Scan for tracking cookies.

Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen.

Back on the main screen, under "Scan for Harmful Software" click Scan your computer.

On the left, make sure you check C:\Fixed Drive.

On the right, under "Complete Scan", choose Perform Complete Scan.

Click "Next" to start the scan. Please be patient while it scans your computer.

After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".

Make sure everything has a checkmark next to it and click "Next".

A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.

If asked if you want to reboot, click "Yes".

To retrieve the removal information after reboot, launch SUPERAntispyware again.

Click Preferences, then click the Statistics/Logs tab.

Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.

sarahw

Posted 23 May 2008 - 04:01 PM

I will be handling your log to help you get cleaned up. As it has been a few days, can you please post a another Hijack This log. This is because your computers condition may have changed.

I want you to show hidden files. There are instructions HERE to help you do this.You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and could leave your computer in worse condition that it is when infected) if used incorrectly.These instructions should be read first, then followed. If you do not understand something, don't be afraid to ask, or see if I'm on chat.