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Everything posted by Julian Ertelt

Hi Jacques,
the file you shared is a scanned document. In order to edit scanned files, you need to convert them to editable documents via using the OCR function. I tested it and I could edit it without problems after conversion:

Hi Sherry, you can search documents for keywords by clicking on the magnifying glass under the "Home" tab, or in the toolbar on the left:
The document you are searching must be searchable or editable. If you are dealing with scanned files, you will need to convert them to searchable and/or editable format first via the OCR function.

Hi Sandy,
thank you for your question! Imposition is a function that is not supported by PDFelement nor by Adobe Acrobat - however, there are paid plugins/addons that will add an imposition feature to Adobe Acrobat, which is most likely what you were using before.
While there are no dedicated addins for PDFelement, there are other small solutions out there that allow imposition, such as this one: http://www.imposeonline.com/ (Wondershare is not affiliated with this company; it's merely what I personally found online while searching for an imposition tool).
You may also find that compiling two pages into one can be done through the edit function by highlighting all the components of one page and "copy/paste" it onto the other page. This could be a feasible workaround for smaller (few pages) documents:

Hi Dave,
we do support redaction of documents, however this function is only available in the "Pro" version of PDFelement. You can upgrade from within the software by clicking the "Upgrade to Pro" (or similar, I can't recall) button in the top right corner.

Hi Domarina,
I apologize for the delay, our support is currently a bit shortstaffed. I was not able to find a license based on your email domain or email address, can you please advise our support team of your order number and we will be able to supply you with your license credentials.
I just pinged our support to follow up with you - the direct email address for our support team is pdfelement@wondershare.com

Yes, the Academic License is perpetual by default. As PDFelement is currently offered in the form of both, Perpetual and Annual licensing, please double-cheque on your invoice before paying. It should always default to perpetual licensing, however, and will not expire even after expiry of your student ID

Hi everyone,
Version 6.7.12 is the most recent version of PDFelement 6 Professional for Mac, while the Windows version is currently 6.8.10.
The advertising of version 6.8 on the Mac OS product page is an unfortunate copywriting error, and it appears that instead of "There are no updates available at this time", the software displays a standard error message indicating connectivity issues.
I forwarded this issue to the team, and on behalf of Wondershare, I apologize for the resulting confusion.

Hi Mako,
you are asking this question at a great moment in time - OCR in virtual environments will be supported by the end of this month via an update to the OCR plugin. I am sending you my contact information for future reference so I can provide you with further information to help you with the evaluation!

Hi Judy, I believe you mean a feature to insert (a) separate page(s) into the documents, like in the menu shown below?
We will bring this up to the developers to see if it would be an easy thing to implement next!

Hi Paige,
you can unregister the software by following the steps in the attached image below. Once you click "unregister", the software will be reset to the unregistered Trial version and you can enter another license key.

I sincerely apologize for the delay, as we are aiming to contact all inquiries within 24 hours. There was a form forwarding issue in the back-end, so your inquiries were submitted but not forwarded to the team. I will be in touch with more information shortly!

Hi Steve,
Please find the full *.dmg with OCR plugin for download under the following link: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg
The reason the OCR plugin is not included with most installation files is because the collection of supported languages in the OCR plugin increase the installer size substantially (from 30mb to 469mb). The majority of companies with OCR products therefore push the OCR plugin or parts thereof to be downloaded on demand within the app, in an effort to reduce file size and lower bandwidth usage (e.g. Adobe's installer is only 60MB, but with OCR almost 600).
Hope I could answer your question & best regards,
Julian

Hi Sarah,
thank you for sharing this problem with us! You mentioned that the C70 cannot be switched to a postscript print driver - to clarify, did you mean the 3655? I know the C70 requires a PS addon to work with PS.
Would it be possible to check whether the C70 prints normally if you don't use the Global Print Driver with PS but a PCL6 (or alternative)?
Also feel free to contact me directly via my email address and I will link Rebecca in the email loop to keep the files off the forums.
Best regards,
Julian

Hi Miri,
you can change the settings of any form field from to "Multi-line" or "Scroll long text" to change the way it is displayed. I added the same long sample text in the two fields on the right - the bottom form field is set to multi-line setting:
[]

I tested to detect the watermark again using Adobe Acrobat DC and Foxit PhantomPDF, and both softwares proceed like PDFelement (watermark is only detected as image and can only be edited/removed as such).
According to Adobe the document, and thus likely the watermark as well, was created by an online PDF creator. You can still remove the watermark like you would remove an image in the document.

Hi,
as each application puts the watermark slightly differently, the watermark you see is technically speaking just an image in PDFelement, because it's not placed in the same layer as where the software would put a new watermark. The "remove watermark" function only removes images in the watermark-layer.
To remove the watermark in your document, you would go to "Edit", click on the watermark to highlight and delete it like any other image/textbox in the document.

Hi Notimetoulouse,
I just tried to convert your file with the full version and attached a screenshot of the result. There are some small errors (e.g. "sir" instead of "air") which can be solved if one used higher-resolution (sharper) source documents, but overall it looks quite reliable.
This uploaded image shows the editable text, you can also simply do searchable which would not change the font but can be highlighted/copied like normal text.