Question: 81051624

What does this mean?: We would like to inform you that your Help Assistant Question [ 81051624 ] has now been returned to the BOT - Phone Faults - Logged Appointments pool. A member of our Support Team will investigate your issue as soon as possible.

Re: Question: 81051624

It means that your Fault Ticket has been released from hold following the engineers visit.Our Faults Team will now pick your ticket back up and check the engineers notes and run a further couple of tests to ensure the fault has been resolved.