General Info

Customers

Shipping

We make every effort to ship all orders received by 1:00 PM (Pacific Time) the same day. However, due to our work load, inventory or unforeseen circumstances your order may not ship the same day. Please allow 3 to 5 business days. All items are shipped from our plant in Silverton, Oregon. If you need the tools shipped the same day, please call us 1-800-972-7081 and we will try to accommodate you. We can ship US Mail, UPS, or Fed Ex.

Return & Exchange Policy

If you are not satisfied with any of our products, you can return any un-used item within 30 days of purchase for a full refund. You can also exchange any unused item for one of our other tools. You will be responsible for shipping charges on any exchanges unless of course the tool was damaged in shipping or we shipped you the incorrect part.

Feeds and Speeds

Feeds and speeds for milling wax

This is one of the most common questions we get asked and it is very hard to give exact feeds for every tool. Tools with smaller angles and tips are more brittle and should be run slower. Another factor is the depth of plunge, if you are only cutting 1mm deep you can run at a much faster speed. When cutting 3mm or deeper try slowing your feed and plunge rate down. We also recommend that you use our cutting oil, even when milling wax. The oil will make cleaning your wax much easier and your tools will last longer.

Basic Recommendations

Tool Angle

Tip Size

Feed Rate

Speed

6 deg included

.003

300 mm/minute

12K

6 deg included

.005

325 mm/minute

12K

10 deg included

.003

350 mm/minute

12K

10 deg included

.005

500 mm/minute

12K-15K

12 deg included

.003

400 mm/minute

12K-15K

12 deg included

.005

500 mm/minute

12K-15K

15 deg included

.003

450 mm/minute

12K-15K

15 deg included

.005

650 mm/minute

12K-15K

Engraving tips for metals and plastics

When engraving Stainless, Alum or Brass we recommend only engraving .004-.005 deep into the material per pass to prolong the life of the tool, Also always try to use a lubricant or air blower to help remove the chips while the cutter is engraving. One of the biggest problems is the chips will bind up and snap the tip of the tool off and the lubricant or air will really help with that!

Engraving plastic is much easier, we recommend never engraving more then .012-.015 deep into the material per pass on plastic to also prolong the tool life, and like metals a vacuum or air blower is also something we really recommend to help remove the chips.

The difference between HSS and Carbide Tools

In our experience carbide tools are made from a harder material and will stay sharper longer, HSS tools are made from a softer material. Carbide tools will usually chip or break where as HSS will just dull, we would recommend using carbide for milling wax, but everybody has their preference and on certain jobs and materials HSS will work very well.