Strategic Planning

There are two components of the City of Long Beach’s Strategic IT Plan - our High-Tech Infrastructure Master Plan and our Critical Technology Needs Plan.

FY18-19 High Tech Infrastructure Master Plan

TID is in the middle of a multi-year effort to evaluate, improve, and rebuild the City’s technology infrastructure to ensure the City has a strong foundation in place to support current and anticipated service demands. The High-Tech Infrastructure Master Plan was designed and prioritized to support the development of a high-tech government, business, and community environment.

The goals of the Plan are as follows:

Modernize outdated equipment

Establish citywide fiber connectivity

Improve city operations and services

Improve civic engagement and access to government services

Ensure new infrastructure is reliable

Provide new tools to encourage economic development and provide more efficient public safety services.

Two notable components of the High-Tech Infrastructure Master Plan include:

Fiber Network Infrastructure Program

TID and City departments are assessing the City's fiber network infrastructure and its high-speed data communication needs to develop recommendations to implement a citywide fiber network to interconnect City buildings to meet advanced connectivity requirements. This fiber network will provide savings on current and future communication costs and will create a foundation to support digital inclusion services and applications. Further, this program positions the City to be able to pursue public-private partnerships to close the "digital divide" for those living and working in Long Beach.View the Fiber Network Infrastructure Program update

Network Camera Program

TID and the Long Beach Police Department (LBPD) are assessing the camera systems infrastructure and the LBPD needs for performance, reliability and security. This Network Camera Program is building and migrating the camera system infrastructure to a new technology foundation that will support cameras for the new Civic Center and will support the future consolidation of 30 closed circuit camera systems, support expansion of citywide cameras, and support future partnerships with operators of independent camera systems in the City, such as the LA Metro, LB Transit, LB City College, and California State University, Long Beach.View the Camera Network Program update

Critical Technology Needs Plan

The Critical Technology Needs Plan calls for improvement of the performance, reliability andflexibility of the City’s core infrastructure systems to ensure they can meet current and futuredemands. Over the last year, TID engaged multiple City departments to assess the current technology infrastructure and determine future needs. In December 2017, TID presented the Critical Technology Needs Plan to City Council to request funding to address foundational infrastructure that is at its end-of-life and incapable of supporting the new Civic Center and the City’s business needs.

The infrastructure includes a new data center, enhanced network communications, wireless infrastructure, audio/video, and security systems that will enable the City to provide better services to staff, residents, and businesses.

The Critical Technology Needs Plan invests approximately $88M in technology. This technology is at the core of service delivery, is critical to maintaining service and efficiency, and requires continued investment. There are four primary goals of this investment:

Fiber Network:

Establish a fiber backbone and lateral network to connect City buildings and bring the fiber path within two (2) miles of any location within the 52 square-mile City.

Provide a foundation for the City’s Digital Inclusion initiative.

Outdated Equipment:

Focus on replacing the foundational infrastructure that is end-of-life and not capable of supporting the new Civic Center and the City's business needs.

Maintain expected services and support new systems.

Leverage the opportunity provided by Civic Center construction for cost savings. The Civic Center migration will support 19 separate technology tracks that must be ready before the Summer 2019 move-in date

Technology Systems:

Utilize a Customer Relationship Management (CRM) to provide better tracking and response to citizen service requests.

Develop cybersecurity initiatives to combat attacks that take down systems and destroy data.

Implement document imaging to reduce paper and improves efficiency.

Public Safety Communications:

Replace outdated radios that are an increased risk to public safety operations.

This portfolio of projects illustrates the City’s commitment to strategies to modernize our technology infrastructure to enhance security and bring new services to the City’s residents, businesses, visitors, and ongoing operations.

Vision:

The Critical Technology Needs Plan will build a strong technology foundation that supports both the new City Hall, new Main Library, new public spaces, as well as citywide operations in over 150 locations.

Plan priorities include:

Updating the telecommunications and data center infrastructure to support key projects including the Employee Resource Planning (ERP) system, the new Civic Center, document management, camera, and WiFi systems. All of these key projects are dependent on an efficient and effective infrastructure foundation.

Migrating the existing City Hall Data Center into the new City Hall Data Center. This new data center will reliably support the core IT infrastructure that delivers technology services to the City's departments, public safety, businesses and residents.

Working together with the Public Works, Water, and Energy Resources Departments on partnership opportunities as part of a Dig Once initiative. These fiber projects will improve the City’s connectivity to diverse facilities including public safety buildings and improve the City’s capability to support critical operations.