CUSTOMER SERVICE ASSOCIATE

Overview

As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities.

Success Profile

Our employees know what it takes to stay ahead of current trends and help patients be well every day. The following attributes are critical to your success in this role. Additional, related traits are also listed below.

Communicator10

Trustworthy10

Efficient9

Helpful9

Responsible9

Multi-tasker8

010

Team Player

Personable

Problem Solver

Flexible

Positive

Adaptable

Compassionate

Self-Starter

“Our Customer Service Representatives are the ones on the front lines; they know what our customers wants and needs are.”

–Trini, Store Manager

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As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

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EOE Minorities/Women/Disabled/Veterans/Sexual Orientation/Gender Identity.
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Patient care services at Healthcare Clinic at select Walgreens provided by Take Care Health Services, an independently owned professional corporation whose licensed healthcare professionals are not employed by or agents of Walgreen Co. or its subsidiaries, including Take Care Health Systems LLC. Walgreens Co., through its subsidiary Take Care Health Systems LLC, provides management services to provider practices and in-store clinics.