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Chat on an eCommerce website will increase your revenue. If it is done right.

Visitors per month

Avg. basket value

3991.68

Did you know: Finnchat™ live chat service for eCommerce comes with the top-notch chat personnel.

A fisherman knows what a fisherman needs

In consumer sales work, expertise is extremely important: products must be known in an all-encompassing way.

We have recruited a fishing enthusiast to take care of the fishing department of a Hong Kong online store.

For the chat in the beauty care online store of Sokos, we employ cosmetologists.

Hi,
How can I help you
with choosing the products?

Anne de Silva

Online chat assistant, Cosmetics

Did you know: Chat service is a game changer in e-commerce. If it’s done right. Finnchat™ service has the highest quality chat operators trained for your business. Try and ask more in chat!
– Kirsi | Chat Sales Specialist

18% of chatters make a purchase

Our chat customer service agent may, for example, approach a customer who has stayed to study a particular product by asking any necessary additional questions to support the purchase decision.

According to our studies, as many as 18 percent of all people who have talked with a chat salesperson make a purchase.

35% larger average purchases

The average purchases of those who have talked to a chat salesperson in an online store are 35 percent greater than those of people who do not talk to a chat salesperson before the decision to buy.

Chat service can be started up quickly

Adoption of the Finnchat Sales service is simple.

1. The start

An initial mutual discussion of between two to four hours and the installation of the software required.

2. Training

We train our chat customer service agents to answer questions that relate to your business and the products and services that you sell.

3. Tracking

With the aid of detailed weekly reports and increasing sales, you can easily follow the efficiency and effects of chat.

Try it out without risk

We offer new customers a risk-free three-month trial period, at the end of which we analyse the data obtained from the chat service together with you. On the basis of the results, we will give you an offer for a continuation.