Frequently Asked Questions

What types of payments are accepted?

Cashier’s Check or Money Order (using these methods may increase delivery time because they take longer to process).

How long does it normally take to process an order?

Order processing very quick process at Etekcity. Orders are always processed within 24 hours. If there is any problem with an order and we will notify you if an order cannot be processed within 2 business days.

How long does it take to receive an order?

Delivery time for an order is based on the type of shipping that you chose at checkout and your shipping location. Orders are typically delivered within 2-7 business days. International shipping and orders addressed to military bases may take additional time due to customs processing.

How do I track my order?

Tracking numbers are sent to the email address you provided through an automatically generated email. You can also check up on your order status by logging into your Etekcity account.

Does Etekcity.com accept phone, email, or postage orders?

In order to maximize efficiency and get your products to you as fast as possible, Etekcity is only able to accept orders placed through Etekcity.com at this time. Wholesale purchases may be placed via phone, email, and postal orders.

Does Etekcity.com charge sales tax?

We only charge sales tax for California. We charge 8% tax in Orange County, and 7% of other counties in CA.

Is the Etekcity.com website secure? What security does it offer?

All Etekcity transactions occur under an SSL (secure sockets layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. The SSL protects all of your personal and confidential information when making a purchase on etekcity.com. SSL helps the consumer’s browser automatically scramble their information such as a credit card number before it gets sent to the merchant. After that, SSL allows only the merchant’s software to unscramble this data.

I can’t log into Etekcity.com what do I do?

First, check to make sure that you are entering the correct email address and password. If you are still unable to login, try the following:

Enable Cookies.

Enable javascript.

Clear existing cookies and cache.

Make sure the date and time on your computer is set to the correct time zone.

If you are still unable to login to your account, please contact customer support at support@etekcity.com.

What happens if something I ordered is backordered?

If an item you ordered has been backordered, it will automatically be removed from your order. You will receive an email notification showing you the item that was backordered and that it was removed from your order. You will not be charged for an item that has been backordered and shipping will not be applied to it. If you were already charged for the item, you will be refunded as soon as it is determined that the item was backordered.

What happens if an item that I ordered is out of stock?

We would offer you a similar product or upgrade your order.

We would offer to let you sign up for an email alert to let you know when the out of stock product is available again or when similar item becomes available.

Why has my credit/debit card been declined and how can I resubmit my order?

Cards can be declined for many different reasons. It could simply be that part of the card’s information was entered incorrectly. If the problem continues, contacting your credit card provider would probably provide the best results.

A part of my order is missing, what do I do?

If any part of your order is incorrect, contact the Etekcity Support Team as soon as possible at support@etekcity.com. Make sure to include your order confirmation number and include what was missing from your order.

How can I redeem special Etekcity Promotion codes?

How do refunds work?

Refunds will typically be credited back to the original payment method, typically a credit or debit card. Refunds are given to validated return items. For more information, visit our Return Policy page.

What is an RMA number and how to get an RMA number?

An RMA number is a “Return Merchandise Authorization” number that is required to return any merchandise to Etekcity. RMA numbers may be obtained by contacting the Etekcity Support Team at support@etekcity.com.

Does Etekcity.com pay for return shipping on defective merchandise?

Yes. If an item is deemed defective, Etekcity will pay for any return shipping necessary to getting the product back to us.

How long can I expect to wait before receiving a refund?

Etekcity makes every effort to get your money back to you as soon as possible. In most cases you will have your refund in 2-3 business days after we processed your return orders completely.

How long does it take to receive a return confirmation number?

RMA numbers are usually given within 1 business day for return applications.

Approximately how long can I expect to wait before I receive a refund/credit?

After your return has been completely processed, your refund should be credited back to you within 3-5 business days, however, some banks and credit unions might take a little longer to process.

What address should I send my return to?

Send all approved returns to 1202 N Miller St. Anaheim, CA 92806.

How do I check the status of my return?

Etekcity will keep you updated on the progress of your returned product through email updates. You’ll never have to guess how far along you are in the process.

Are returns subject to restocking fees?

There is no restocking fee for valid returns to Etekcity.

How to cancel an order?

You should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting support@etekcity.com. Make sure to include the following information when requesting an order cancellation: