Office of Student Affairs

Student Complaint/Concern Resolution Process

EXPLORE THIS SECTION

Our goal at Colorado State University-Pueblo is to provide the best experience for students. However, in the event that you have feel you have been treated unfairly or have a complaint to resolve with the University, below is the process to follow.

Find the nature of the concern/complaint from the list provided below and contact the appropriate personnel or follow the process for resolution. Students should always try to work the problem out by first discussing it with those involved. Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.

*Disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

If you have questions or need assistance navigating the complaint and resolution process, then please contact the Office of Student Affairs by phone at 719.549.2586 or by email at studentaffairs@csupueblo.edu.

Nature of Complaint and Resolution Process

Advising Concern

If you are not able to resolve the complaint with your advisor, then contact the Department Chair or Director. The Department Chair or Director will provide assistance to resolve the complaint.

The next step in the resolution process is to contact the College/School Dean. For concerns/complaints involving the Center for Academic Enrichment, contact the VP for Enrollment Management, Communication and Student Affairs.

Lastly, if you feel your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Grade appeals not resolved by communication with the above individuals are referred to the grade change policy/academic appeals process in the current catalog academic policies for more information.

Lastly, if you feel your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Tutoring, Studying, etc.

Contact the director/supervisor of the tutoring center in which there is a concern/complaint.

If the concern/complaint is not resolved, then contact the Dean of the College where the tutoring center is housed.

Lastly, if you feel your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Resources:

Academic Records, Transfer Credit, FERPA

If your concern/complaint is not resolved after following-up with the Registrar’s Office and the University has violated its own policies, then please complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Resources:

Extended Studies Courses

Contact the Office of Extended Studies by calling 719.549.2316 or by emailing extendedstudies@csupueblo.edu for assistance and/or direction regarding your concern/complaint.

Contact the Director of Extended Studies for more information or to further address your concern/complaint.

If you feel your concern/complaint has not been resolved and the University has violated its own policies, then complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Students with complaints not resolved through the institutional process may refer to the Colorado Department of Higher Education (CDHE) for information. https://highered.colorado.gov/Academics/Complaints/Colorado Department of Higher Education1600 Broadway, Suite 2200, Denver, CO 80202(303) 862-3001.

Academic Suspension

Students are placed on Academic Probation at the end of any semester (excluding summer, and first semester freshman year) in which their cumulative GPA falls below 2.000. Students who fail to clear Academic Probation after two regular semesters (excluding summer) will be placed on Academic Suspension. Students placed on Academic Suspension cannot re-enroll at the University for a period of two consecutive semesters (excluding summer) unless they successfully appeal their suspension by the appeal deadline (see Appeal Process for Academic Suspension below). Students placed on Academic Suspension who successfully appeal their suspension can return to the University on a Conditional Reinstatement. Students on Conditional Reinstatement status will remain under the guidelines of the catalog in effect at the time of their regular admission. Students on Academic Suspension who stay away from the University two consecutive semesters (excluding summer) following their notice of formal academic suspension must (a) be readmitted to the University, and (b) adhere to the requirements of the catalog in effect at the time they are readmitted to the University. Please see the Catalog Requirement section for more information.

Appeal Process for Academic Suspension

Students who want to appeal their Academic Suspension are responsible for initiating the process by submitting an Appeal Letter to the Center for Academic Enrichment. The Appeal Letter must address two issues: (1) why the Academic Suspension is being appealed, and (2) what the student will do to make an improvement in academic performance. The deadlines for Appeal Letters requesting Conditional Reinstatement are:

Subsequent fall semester—the 2nd Monday in June

Subsequent spring semester—the 3rd working day of January Failure to submit Appeal Letters within this prescribed time line will result in Academic Suspension for two consecutive semesters (excluding summer).

Failure to submit Appeal Letters within this prescribed time line will result in Academic Suspension for two consecutive semesters (excluding summer).

Complaint Process

For questions or concerns regarding Academic Probation, Academic Suspension, and the Appeal Process for Academic Suspension, contact the Center for Academic Enrichment (CAE) by calling 719.549.2584. You can also visit their office located in LARC, Room 151.

The next step is to contact the Director for the Center for Academic Enrichment.

If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

For a concern or complaint regarding the Office of Institutional Equity (OIE),

Start by contacting the OIE.

If you feel your complaint has not been resolved, please complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Resources:

Parking

If you have a question, concern, or complaint regarding parking lots, parking permits, or anything parking related, start by contacting the Parking and Safety Office. They can be reached by calling 719.549.2373 or by visiting their office located in Administration Building, Room 118.

If your complaint has not been resolved after working with the Parking and Safety Office, contact the Director of Auxiliary Services.

Lastly, if your complaint is not resolved, complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Resources

Campus Safety/Security

If you think that you are in danger or at risk of being harmed, immediately call 911 or the Security and Law Enforcement Office at 719.549.2373.

University public safety and law enforcement is provided by the Pueblo County Sheriff's office.

For concerns regarding campus safety or the Sheriff's Office, please contact the Sheriff's office by phone at 719.549.2373 or by visiting their office located in Administration Building 118. Additional information can be found on their webpage at https://www.csupueblo.edu/campus-safety/index.html.

If your concern is not resolved, please contact the Sheriff's Office Lieutenant by calling 719.549.2373.

Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Military Student and Veteran Concerns

For questions/concerns regarding student military and veteran benefits or support services, please contact the Military and Veteran Success Center (MVSC) by calling 719.549.2910 or emailing veteransuccess@csupueblo.edu. You can also visit the MVSC located in the Occhiato Student Center (OSC), Room 114.

If you need additional assistance, please contact the Director of the MVSC by calling 719.549.2709 or emailing dana.rocha@csupueblo.edu

If you feel like your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form.

Resources:

Tuition, Fees, COF, Financial Aid, Student Employment, etc.

If you have a concern regarding tuition, fees, billing, financial aid, grants, loans, or student employment, please contact the office of Student Financial Services by calling 719.549.2753 or emailing financialaid@csupueblo.edu. You can also visit the office of Student Financial Services in Administration, Room 212.

Student Conduct Appeals

1. Refer to the Student Code of Conduct

2. Contact the Director of Student Conduct

3. Contact the Dean of Student Affairs

4. Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

Residence Life and Housing

Contact the office of Residence Life and Housing

Contact the Director of Residence Life and Housing

Contact the Dean of Student Affairs

Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.