The GripersIs anything ever right with them? They prefer complaining to finding solutions

The "Yes" PeopleThey agree to any commitment, yet rarely deliver. You can't trust them to follow through

The "No" PeopleThey are quick to point out why something won't work. Worse, they're inflexible

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete Techniques For Dealing With Difficult People In The Workplace And At Home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.

It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.

Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

Informative presentationYour trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.

Practice ExercisesYou'll do some of these alone, and others with groups or a partner. Don't worry — no one will be singled out or embarrassed.

Group DiscussionGet your questions answered. Share your point of view. These are some of the most stimulating segments of the program.

Testimonial

"… lots of practical info! I'm excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way." ~ Denise Weaver, Senior Benefits Specialist

AGENDA:

Understand The Difficult People In Your Life

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

"Mapping" difficult people to gain insight into what makes them tick

The most common mistake well-intentioned people make that actually worsens conflicts

What a team can do with a person who isn't a team player

The single best response to sarcasm

3 ways to get people to keep their word

How to deal with a person who practices one-upmanship

When to go to a third party for help in dealing with a problem person

Know How To Communicate With Difficult People

At this seminar, you'll concentrate on here's-how-you-do-it techniques. You'll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.

What to do when someone — even a boss — starts yelling

What to do when someone takes credit for your idea

How to determine if a difficult relationship is worth salvaging, and what to do if it isn't

The best way to get someone to stop holding a grudge

Handling the person who says one thing to you but the opposite to someone else

When and how to go over someone's head to a superior

Dealing with touchy people who take things personally

How to get your boss to quit procrastinating and make a decision

Be Less Of A Target For Difficult People

Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn to derail problem people and teach them to treat you with respect.

How to cope with excuse-makers and blamers

What to do immediately when someone threatens you

3 tactics that prevent you from being manipulated by others

Hot buttons: how to keep people from pushing yours

"The boss's favorite": how to cope with the person who's perfect in the boss's eyes — but doesn't really do a fair share of the work

Bring Out The Best In Even The Most Difficult People

Let's face it, nobody's difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people — at work and at home.

How to handle a coworker who is too competitive

How to handle someone who wants to get "too personal"

What to do when people make promises you suspect they won't keep

How to give an aggressive person an alternative to direct conflict

The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)

Special for managers: how to deal with employees who don't keep commitments...have a negative attitude...or are closed-minded

Licenses / Designations / Educational Credits:

CEUAll US States: 0.6

CPEAll US States: 6

HRCI Recertification CreditsAll US States: 5.5

PDUAll US States: 6

About The Provider:

Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago — to provide the best choice in business skills training with maximum convenience to help you — our customer — achieve success!