Special deals, offers & upgrades

Overview

With HP Pick Up and Return with Accidental Damage Protection Service, you’ll enjoy quick pickup, repair and return of your notebook PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best.
Enhance your coverage even further with HP Pick Up and Return Service with Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC.
Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example:
If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years
If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only
Multi-year options are available.

Features

Prompt pick up, repair and return of PC

Convenient door-to-door PC pickup and return with round-trip shipping included

In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Delivery by the Customer: With this option, the Customer is responsible for delivering the defective product to the HP designated repair center. The Customer must ensure that the product is appropriately packaged for the chosen method of delivery. Delivery can be in person or by a locally available commercial delivery service.

Pickup by HP: An HP authorized courier will pick up the defective product at the Customer's location if the pick-up location is within the geographic location where the service will be provided, and deliver it to the HP designated repair center. It is the Customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup.

Turnaround time

Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by HP until the time the repaired or replaced product is ready to be shipped back to the Customer.

Received by HP means (depending on shipment option used) either: (1) picked up at the Customer's site by an HP authorized courier or (2) received during HP business hours at the HP designated repair center, if delivered or shipped by the Customer. Turnaround time does not include the time the repaired or replaced product is in transit back to the Customer. If the defective product is received at the HP designated repair center after 5:00 p.m. local time, the three-business-day turnaround time starts with the next business day.

The three-business-day turnaround time is not available for all geographic locations and maybe longer outside metropolitan areas.

Coverage window

The coverage window specifies the time during which the described services are deliveredoffsite or remotely. Service is available between 8:00 a.m. and 5:00 p.m. local time, Mondaythrough Friday excluding HP holidays (may vary by geographic location).

For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the customer receives protection against accidental damage to the covered hardware product as part of this service.

Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts.

Accidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section.

Customer ratings and reviews for HP 2 year Accidental Damage Protection w/Pickup and Return Service and LoJack for Consumer Notebook

Rated 3 out of 5Â by Tim80 Warning: Lojack won't work with HP Chromebooks
The Lojack software in the damage protection bundle works on Windows and some other operating systems (Mac, Android), but NOT on Chromebooks (Chrome OS), according to HP tech support.
July 14, 2014

Rated 1 out of 5Â by tedtoad Wrong product
I thought this was the right product for my now two year old laptop. When I went to register the product it wouldn't go through, turns out that what the web site let me buy is 2 years of protection 'starting from the purchase date'. In other words it was useless.
After over an hour on the phone I was able to get a credit on my $107 two year protection policy and buy a $169 one year policy.
HP don't offer products that don't apply to the device you own!
March 19, 2014

Rated 4 out of 5Â by Kellogg Great Product
This product is a must have. It's a really great deal. You must have an extended warranty when buying any electronics.
October 30, 2013

Returns & exchange information

* Prices, specifications, availability and terms of offers may change without notice. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by the HP Home & Home Office Store; reseller offers may vary. Items sold by the HP Home & Home Office Store are not for immediate resale. Orders that do not comply with HP Home & Home Office Store terms, conditions, and limitations may be cancelled. ** Percentage shows savings after applicable rebates.*** AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology. § Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.§§ HD (High Definition) content required to view HD images§§§ Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See http://www.microsoft.com¶ In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.†† Savings claim is based on HP Instant Ink Service plan price for 12 months using all pages in plan without purchase of additional pages compared with the cost per page (“CPP”) of the majority of color inkjet printers less than $399 USD, market share reported by IDC Q3 2013. CPP comparisons for standard-capacity inkjet supplies are based on estimated street price and page yield as reported by Gap Intelligence MFP Weekly and IJP Weekly Reports Q3 2013. Actual savings may vary depending on number of pages actually printed per month and content of pages printed. ††† For Windows machines: Battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage. See http://www.bapco.com for additional details.For Android: Battery life tested internally by HP using continuous HD video playback, 720p (1280x720) resolution, 150 nits brightness, system audio level at 50%, player audio level at 100%, played from local storage, headphone attached, wireless off, auto dimming off, "PRISM power saving" un-checked in "Settings --> Display --> Brightness. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage.For Chromebooks: Testing conducted by HP using Google Chrome OS power_LoadTest. Battery life will vary and the maximum capacity of the battery will naturally decrease with time and usage. See http://www.chromium.org/chromium-os/testing/power-testing for test details.‡ Intel's numbering is not a measurement of higher performance. ‡‡ HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.