Non-delivery of whey

Right, I ordered some unflavoured whey from one of the bulk suppliers. It has been shipped and delivered according to Parcel Force yet I still have no product. When I went through their tracking there was a signature that is not mine. I have checked with my neighbours and they have not taken delivery on my behalf. I have notified them that this has happened however they have not replied.

Right, I ordered some unflavoured whey from one of the bulk suppliers. It has been shipped and delivered according to Parcel Force yet I still have no product. When I went through their tracking there was a signature that is not mine. I have checked with my neighbours and they have not taken delivery on my behalf. I have notified them that this has happened however they have not replied.

I was just wondering if anyone else has had this problem?

ordered a mountain bike recently, i live in one of those new blocks of flats. bike came in box, neighbour signed for it they(delviery company) left the box outside the whole block of flats.

I had no idea till the next morning when i went out and the name on the box (my name) caught my eye.

Delivery people do some odd things occasionally. I think you have to take it up with parcel force, hopefully the morons can tell you which address they delivered it to.

We at muscle finesse have a very simple solution in these cases we use parcel force to and i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door its then been stolen when this has happened we resolve the matter with parcel force this should not be left to the customer to do.Your best form of action would be to contact your credit or debit card provider explain you have recieved no goods and wish the transaction to be stopped or reversed if this is not an available option keep in mind somebody has signed your name and it wasnt you this is fraud it may be an idea to bring this to the attention of both the sender and courier

I recently waited in for an item dropped with a neighbour and PF left a card. I had no idea who the neighbour was and ended up doing a search via the electoral roll (cost a fiver). I complained to the sender (I brought via ebay and asked for it to go to my brother's in London not here) and PF for assuming I knew every single person in the 50+ houses. Poor neighbour looked a little strange when I knew her name

i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door

I have also had a prat of a postman do this for both letters & parcels that required signing for. The cheeky sod even had the nerve to write "please don't tell anyone I have done this, ok?" on the parcel/letter.

The letters were put through the letterbox & the parcels left outside, & luckily nothing was stolen. Not really the point tho. Other times they have "hidden" parcels that don't require signing for in the front garden without putting a card through the door telling me: result? Very soggy & ruined rain-soaked parcels being found a day or two later.

FWIW, I have only ever had this problem with Royal Mail/Parcel Force. DHL, etc, no problems ever.

This happened to my mates Sofa! It should have arrived in 6 weeks.After 9 weeks of hearing nothing they rang up the company only to be told it had been delivered a month ago. They checked the paperwork and it had been delivered to a house down the road by mistake, signed for by them in their own name. My mate rang the police who went round to the neighbours house and found them sat on the missing sofa...

We at muscle finesse have a very simple solution in these cases we use parcel force to and i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door its then been stolen when this has happened we resolve the matter with parcel force this should not be left to the customer to do.Your best form of action would be to contact your credit or debit card provider explain you have recieved no goods and wish the transaction to be stopped or reversed if this is not an available option keep in mind somebody has signed your name and it wasnt you this is fraud it may be an idea to bring this to the attention of both the sender and courier

hope this helps

Bill Muscle Finesse

I'm afraid this is bad advice and "jumping the gun". Charging back should be the last resort...

We get cases of this happening and everytime its resolved without "charging back". Contact the company you bought the items from (by phone or email) they will contact the a\c manager for you. Also we recommend the customer to contact PF direct as well and usually at one of these stages the issue is solved.

If a driver does this for unscrupilous reasons they are instantly fired. Its a sackable offense and PF delivery for amazon and many other electrical suppliers so if they were going to do this for unscrupilous reasons I don't feel they would choose a "bulk supplier" as their "victim" (this is very rare indeed - we have had one issue with this in 4 years trading!).

If you aren't getting a reply from your supplier in a reasonable time period then yes "charge back", but it should be the last resort as we have reversed over zealous chargebacks when a simple solution was to contact us and we will fix it!

I have had so many problems with Parcelforce in the past, they are unbelievable at times.

Leaving a parcel of mine at a house in a garage with no-one to sign for it, 1 and 1/2 miles away from where i actually live Taking them 3 days to pick the phone up and use the phone number i provided for myself when they 'couldnt locate address' Poor customer service Lack of information available etc...

Maybe contacting the police is a good aoption as the goods have been received by someone fraudulently (as they have signed your signature).

that should be a nice efficient little partnership

parcel force and the police in tandem

Lol I know, but I know someone who lived in a block of flats and was waiting for a delivery of a new TV. When they discovered someone had signed for the TV they called the police. The police found it was a neighbouring flat that received the goods. I think they got charged in the end. See, police do come in handy.

We at muscle finesse have a very simple solution in these cases we use parcel force to and i have had the same happen as a sender rather than a reciever the driver has signed your name and left it outside your door its then been stolen when this has happened we resolve the matter with parcel force this should not be left to the customer to do.Your best form of action would be to contact your credit or debit card provider explain you have recieved no goods and wish the transaction to be stopped or reversed if this is not an available option keep in mind somebody has signed your name and it wasnt you this is fraud it may be an idea to bring this to the attention of both the sender and courier

hope this helps

Bill Muscle Finesse

I'm afraid this is bad advice and "jumping the gun". Charging back should be the last resort...

We get cases of this happening and everytime its resolved without "charging back". Contact the company you bought the items from (by phone or email) they will contact the a\c manager for you. Also we recommend the customer to contact PF direct as well and usually at one of these stages the issue is solved.

If a driver does this for unscrupilous reasons they are instantly fired. Its a sackable offense and PF delivery for amazon and many other electrical suppliers so if they were going to do this for unscrupilous reasons I don't feel they would choose a "bulk supplier" as their "victim" (this is very rare indeed - we have had one issue with this in 4 years trading!).

If you aren't getting a reply from your supplier in a reasonable time period then yes "charge back", but it should be the last resort as we have reversed over zealous chargebacks when a simple solution was to contact us and we will fix it!

Thanks

Both comments assume that the customer lets you know. Often they resolve it themselfe and don't buy again - even if the fault lays with the carrier.