Talent management and performance improvement

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Organisations need committed and consistent leadership. Leaders who are dedicated to continuously enhancing their employees’ levels of empowerment and that demonstrate their genuine care and concern for all of their people, creating customer and employee loyalty. Leadership is about behaviour first, skills second. Good leaders are followed chiefly because people trust and respect them, rather than the skills they possess. Leadership… Read more →

It’s unfortunate that a lack of employee empowerment is commonplace. It is difficult to get employees to make fast decisions in favour of a customer. The fear of getting fired or criticised is so great that many employees do not make decisions on the spot that favour the customer. However, without empowerment you will hardly become a service leader. Companies… Read more →