Description

This two-day course will provide participants with a framework for communicating more effectively by understanding other peoples' points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual's interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way we absorb and store information, and how to direct our communication towards the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.

A complete set of course materials and lunches are included.

Course Outline

Understanding the Nature of Communication

Why Communication Fails and What to Do About It

The Pitfalls of E-mail, and How to Turn It to Your Advantage

Understand Non Verbal Communication to Discover What Is Really Being Said

How to Listen When the Pressure Is On

A Simple Formula for Using Questions to Convey Your Ideas

Decoding the Generalizations, Deletions, and Distortions Used in Communication

How to Create Rapport with Anyone, Anywhere, at Anytime

Date: Oct 14 - 15, 2013

Length: 2 days (8:30 AM - 4:30 PM)

Location: Houston, TX

Delivery Method: Classroom Training A

CEU: 1.6 Continuing Education Units

PDH: 16 Professional Development Hours

Certificate: Certificate Issued Upon Completion

Fee: $ 1,895.00 USD

Venue

Conference Speakers

Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul's greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.