Aegis, an Essar Group owned BPO has awarded a multi-year quality process outsourcing contract to Texas-based Customer Operations Performance Center Inc. (COPC Inc.). As part of the deal, about 1,000 of Aegis employees associated with internal...

While many believe CIO's role is evolving and that he's occupying a key place in the boardroom, a recent study brings to light that more than half of the CIO, CTO or IT admin staff (55%) are not thanked by colleagues for carrying out essential IT tasks on their behalf.