-The scheduling is very un-helpful to the representative.-The salary is very low for the job.-The job security is stable, but their policies are quite flawed which may cause dismissal for a very questionable reason. In terms of advancement the management shows major favoritism so no matter what your work ethic, if you're friends with management you will advance in the company.-The culture of the company is very questionable as there is no real company culture to abide by.

I worked at TP for a little over a year. I took advantage of every overtime hour that I could. The job itself is a great place to start and depending on your attitude you really can advance in the company. they have great incentives like bonuses for your work, yes it has some qualifications for you to get the bonus but you get what you put out. If you are looking for work this is the place to start just be sure to stay away from the miserable employees(you will notice them the complainers) and away from the drama and you will do great.

Great company to work for with a lots of potential for grow, organized and team work is excellent. I have been working for teleperformance for about two years, i had a great experience in customer service, and dealing with clients.

Management and supervisors are very rude. There is discrimination against older workers. They do not care about employees. There should be an investigation by the Ontario Human Rights Commission on this company. It is horrible.

Basically my job in telepeformance is more focused on online sales. You get to learn more about manipulating the website and doing technical stuff like helping customers solve an issue online, placing orders and checking up on customer orders.However, it is kind of frustrating because they are not flexible with schedules like it will take a while for you to request your desired schedule, and very short break time. On the contrary, they offer good benefits like medical and dental insurance which is what i like about it. Generally, this is not a difficult job as long as you know how to use the computer and the internet and you have that confidence and patience to deal with customers.

Working at the call center with different ethnicity and different campaign, gives you the feel of really being in a customer service environment. The interactions between agents, and the welcoming feelings really make you feel at home.

I have worked with this company, lot of work pressure Biased supervisors less pay. in my 12 years of work career this the pathetic company I worked for. they hire you very easily but make your life miserable from there on.

You don't want to work at this company as they have the worst positions and treatment as an employee. The recruiter will tell you there are commissions and base on your sales you will make more money, but that isn't the case. while I was there I did about 35 sales a week and NO COMMISSION!! at all.. Only the team leaders and supervisors will get there share, and then we got the hours......

I learned how to assist the customer in a proper manner and with the highest standard procedures, I'm also aware of those disciplinary action might happen one I did something wrong or out of the procedures.

This is a great job in the sense that there is a lot to learn and everyday is a new task. I have learned a lot and always am learning. The only down part is that the wages are not enough based on experience etc.

It started great. On training everything was good but on the floor it was completely different. After 2 supervisors left there was no one who could support you. The manager and the newly hired supervisors will only refer you to senior agents since they have no knowledge of the customer service. Saw no possibility of a raise even if I was raised to a higher position with more responsibilities and salary stayed the same 12.50$/hr.

I worked on Inbound calls, it was great talking to different people and been able to help them solve their issues over the phone. Great helpful co workers to work with, company was on first stages of development so we all were learning at the same time. Friendly environment. Excellent benefits. Rotating shifts were not suitable sometimes for me.

Pros

Great people to work with, excellent benefits, training, good environment

Cons

Weekend work. I rather working long hours during the week but weekends were tough