The pollution hotline receives around 100 calls a week from the public. The types of incidents reported include:

Pollution in waterways

Dumping of hazardous materials and domestic waste

Earthworks and disturbance of waterways

Smoke nuisance from domestic chimneys and outdoor fires

Unauthorised water usage

The hotline is managed 24 hours, 7 days a week throughout the year and is the means by which members of the Canterbury community are able to report incidents. A staff member is on standby after office hours to respond to emergency environmental incidents only. They are also available to record other reported breaches and to offer advice via telephone on other Resource Management Act (1991) matters.

You can report an incident anytime on these numbers (03) 366 4663 or 0800 76 55 88 or email to: ecinfo@ecan.govt.nz

Helpful information when reporting an incident:

Exact location description, including land marks if noted,

Date & time of offence,

Photographs and video,

How long the incident has been occurring and whether or not it is still happening,

Offender’s details or descriptions of vehicles,

Why you are directly affected by the activity.

You can make a complaint as an anonymous complainant, but it is very helpful to be able to call you back if further information is required. Our investigating officers will not disclose complainant information. If we are unable to contact the complainant this may hinder any investigation conducted by the Regional Council.