Hello,
To solve this problem, you will need to request ticket to be opened.
You can do this by clicking here : https://forum.xat.com/requests/open-a-ticket/?do=form&d=5
Select 'Locked Out' as request type and fill out the required information with correct way, after you created this request, a volunteer is going to open a ticket for you.
After sending the request, just wait an answer in your mailbox.
Good Luck!

Hi,
Access your chat room from flash to be able open embed page.
I think it's selected as default to HTML5 version, but you can change to flash if you want.
Just change chat size and get the code for your site.