No email from Duncan though. Ah well .... can't have it all I suppose. But if the Philips Moderation Team read this - perhaps they will have a word with Duncan from Support ..... as he let me down.

Quite frankly I think Philips need to evaluate the way they deal with "technical issues" on behalf of the Customers. It seems that they just don't care about the frustration it causes us.

DD

Quote:

Originally Posted by sboot

It seems to be up and working for me again today :)

01-04-2013, 05:53 PM

Daffodil Dai

Well done PJM.

But why does it have to take contact with the CEO to get something done?

Come on Philips - pull your socks up. Customer Service should be paramount in your Business Model.

Quote:

Originally Posted by pjm

I got a response from philips ceo, they are going to tackle this problem now!

And after trying to connect my device is working, fantastic.
Thanks Frans!
Hopefully you install better procedures to prevent this to happen again.

01-05-2013, 08:34 AM

Blechtrottel

I've checked my uncle's unit yesterday late night.

Was working fine (in the morning he told me it wasn't showing anything).
Seems they have fixed the problem ...

08-27-2015, 02:39 PM

Philips - Katerina

Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.