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Hi,
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You can reformate the player. plug it into the usb device of you computer and reformate with windows. Or you can run a virus scan through that drive it should say OPAL and have the aniti-virus program clean it for you.

Log onto the RCA website and download the RCA SMV Video Converter. The Opal only plays videos that are in one specific format. This converter will put your videos into that exact format (see Resources below).

Install the RCA SMV Video Converter once you have downloaded the software.

Connect the RCA Opal to your computer using the USB chord that came with the device.

Wait until the RCA SMV Video Converter software reads that the device has been connected. You will know this when the bottom of the software screen reads “Player Detected: Opal 1GB 2GB.”

Select the “Browse” option to find any videos that are on your computer which you wish to add to the RCA Opal.

Click the box next to “Transfer output files to OPAL 1GB 2GB after conversion is complete” after you have selected all of the videos which you wish to convert. This will automatically add the videos to your RCA Opal after they have been converted.

Click the “Convert” box after you have selected all of the videos. The videos will automatically begin to convert to the correct format. Once they have been converted, your videos will automatically upload to your RCA Opal.

go the the start menu, click my computer (with your opal plugged in of course) and it will show up in the disc drive part of the page. open it and drag the music files into the music folder. just got my 8GB opal today for 50$ at wal-mart! great deal!

Mine didn't recognize either, so what I did is go into the device manager, find the opal in the listings, double-click, disabled the device, re-enabled it, at which time it shows that there's a firmware error. I then re-installed the driver from the cd, unplugged the opal, plugged it back in, and for whatever reason, the computer then recognized the opal as a mass storage device, instead of a portable music player. The computer now sees it everytime, and all I have to do is drag and drop any files I want into the opal. Works like a charm. Hopefully RCA will provide an updated firmware program in the near future, but this might work for you for now. Good luck!