Value For Money

Media Gallery for Chums www.chums.co.uk

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elderly and housebound buy from this catalogue , the fan heater my parents bought is sparking . they can return it but have to take it to a collection point a mile away . both in their 80s and housebound .no longer driving .
spoke to customer services who said no way to collect from home ask a neighbour to take it to collection point , she is 93!
will make sure they order from another catalogue that does pick up faulty goods from the home…
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Chums Ltd (quote) '...automatically generates a substitute item when goods are out of stock.' ( That quote is from a letter to me.)The goods sent may not be requested or wanted but Chums may still take payment. I'm not the only reviewer to complain about this practice. Sending unsolicited goods is illegal under consumer legislation.
Also my goods were wrong so I was entitled by law to a FULL refund of ALL my payment. I got it only after threatening an action against them in the 'Small Claims'…
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Orders by phone are not confirmed by email or given a reference number so impossible to trace. Contact with Service Department highlighted this issue but was not addressed by Chums. First order delivered next day, second order not delivered. Third internet order and fourth telephone order delivered within few days. Emailed Chums but was informed the mis signing parcel was signed for but the Company got its wires completely crossed and the delivery has not arrived, finally confirmed by the…
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order from these people and your order will dribble through thanks to "stocking issues". then prepare yourself for a mountain of junk mail with each delivery. then prepare yourself for a mountain of junk mail coming through yout door. teh stuff wasn't too bad and ordering direct saved a fiver per item over retailers. this is outweighed by them being a total pain…
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Mum who in her 80s returned £70 worth of goods to this firm costing her £7.00 when she noticed no evidence of refund on her Bank statement she contacted them on a costly rate on the phone to be told they had not recieved them, although Mum had the proof of returns they would not honour it, mum not been in this situation before and being her age not understanding where and what to do next she left it at that, our family was not aware of the situation as she didn't want to upset us, thought we…
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Order some underwear from chums. Arrived quick, almost next day. Then it went downhill. I paid £4.99 postage so I expected good quality packing and at least signed for or recorded delivery. NO. Sent by ordinary post and in a flimsy black plastic bag. How on easrth do they have the nerve to charge £4.99 for that!!!!!!
The item was extremely poor quality. I know it was cheap but even so this was below poor. The size ordered was not the size of normal other shops items. IN FACT ONE WOULD HAVE…
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I ordered four pairs of trousers online after seeing an advert in a newspaper. The order process was straightforward and the trousers were delivered in 3 days, so good service up to that. The trousers were really cheap, so my expectations were not high, they would do for work, and even if they were really nasty, I could still use them for working on the car or in the garden. How wrong I was! they were so bad in terms of fit, finish, quality, feel etc. I binned them, I couldn't even be bothered…
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Every body happy with the Adult section sneaked in among the ordinary items? I have 2 grandchildren who love looking at catalogues, oh yes they saw it all , I am getting in touch with my local police and MP ,lets see what they have to say about Chums sales dept,they must be desperate, "profit at all costs". You have now lost our business and of our friends,deep thinkers eh?…
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Ordered goods and paid for, did not receive goods after 30 days, contacted Chums, had no record of any purchase! apparently was not received their end ? very worrying. Re-ordered - waited another 30 days, still not received. I contacted again, was told would get within 7-10 days. Did finally arrive in the nick of time !!. Very poor service, no communication, basically if you don't contact, nothing will happen.
Chums really need to shake up their act, should not have to be told that customer…
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Do not buy from this company! I bought goods through a national advert and used the premium rate order line to buy them. I was pleased with the goods I got, so ordered a second set online. The first set arrived within a few days, good service. The second set did not arrive and after a couple of weeks I emailed. The response was that the goods had been dispatched some days ago ( they were showing online as having been sent out a few days after my order). I left it a week or so again, then…
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Please think long and hard before buying from this company, I have never experienced such a disorganised company, I have been in contact via email, and they obviously do not read them as the answers do not answer the queries. I have been in contact by phone, and had to listen to pre recorded messages for ages before finally getting to speak to someone please remember they are getting cash to keep you on hold.
I will never buy from this company again it was the worst customer service I have…
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My 75 yr old mum asked me to help her as she had ordered in early December for Christmas. She had no confirmation of her order placed via the post but Chums took her money from her bank account on 6th December. She tried ringing several times but just music for ages so gave up. I rang today (21st) only to be told they (sales) have NO WAY of checking whether her order was despatched etc and no-one can help until January 2nd!
Bloke on phone seemed adept at dealing with such complaints and didn't…
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My parents are both in their late 80's, and my mother recently purchased some clothing from Chums. However they were not as described, and didn't fit so needed to be returned. To return the item there is only ONE option, to "Simply take your parcel to any of the 4500 local stores offering collect plus services". Not so simple, neither of my parents drive, the local store is over 3 miles away and to reach would mean travelling on two buses. Surely a company selling Mobility aids, would have a…
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I will never ever buy anything from this firm as I have tried and tried to Unsubscribe for over a year, and I have e mailed this useless Company so many times to get off their mailing list. Now any Catalogues that come in the post with Chums on it goes straight into the bin. They should be taken on for harassment…
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changes to chums policy of returns/replacement make this no longer viable or usable to me as a 75 year old.
we cannot go traipsing around the country looking for drop off shops
I have used chums for my first mailorder purchase in England in 1980 and find that now you are useless to me as a housebound pensioner...your policy now destroys the whole idea of using mail order shopping.....please remove my details from your records,,,,i will not be dealing with you again…
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I brought a product for an old uncle of mine who had no internet experience; that was over 2 years ago. Since that date I have been trying to unsubscribe. I have written a final email today and if that does not work then I am going to take legal action for harassment and claim compensation. If anybody would like to join me on this then please get in touch via this exchange…
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I ORDERED A PAIR OF SHOES SIZE 6 BUT AFTER A CONSIDERABLE DELAY I RECEIVED A PARCEL- DAMAGED BY ROYAL MAIL- WITH A PAIR IN SIZE 8. I RANG CHUMS IMMEDIATELY TO COMPLAIN-THE CALL WAS MORE EXPENSIVE THAN NECESSARY BECAUSE I WAS FORCED TO LISTEN TO A LOAD OF RUBBISH ABOUT ORDERING ON LINE ETC. PLUS A COMMERCIAL ABOUT EVERYTHING ELSE AND ONLY AFTER CONNECTION WAS TOLD I'D ORDERED SIZE 8 WHICH I DID NOT! THE MISTAKE WAS THEIRS NOT MINE AND AGAIN TODAY WHEN I RANG TO SEE IF THEY HAD RECEIVED THEM BACK…
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