Frequently Asked Questions

WHY SHOULD I USE NORTH AMERICAN DIAMOND BROKERS (NADB)?

We are a local business that has built its reputation through satisfied customers. With us, you will always see your loose diamond before you decide to purchase it so long as it is 1.00ct or larger, and we give you a best price guarantee. Just as you would never buy a house without first seeing it, we think it is important that you physically examine your loose diamond before you invest in it.

HOW DO I ORDER MY SELECTED LOOSE DIAMOND?

After browsing through our extensive selection of loose diamonds available online, when you are ready to order, give us a call at (866) 994-6262.

HOW LONG DO I HAVE TO WAIT FOR MY DIAMOND?

Most loose diamonds arrive within one to three working days.

CAN I SEE THE DIAMOND I HAVE SELECTED BEFORE I MAKE THE PAYMENT?

Yes, of course! We will send your selected loose diamond to a partner jeweler near your location and make an appointment for you to view your loose diamond at the earliest convenience to you and the jeweler. Please note: this offer is only valid for loose diamonds that are 1.00ct and larger.

We protect our partner stores and their inventory by not listing their addresses. You will be informed about the store near your location when your diamond viewing appointment is finalized.

CAN I COMPARE SEVERAL DIAMONDS AT THE SAME TIME?

We understand it is often desirable to compare two or more loose diamonds at the same time before making a decision. You are welcome to make this comparison as long as you agree to pay for the return shipping of the loose diamonds you don’t choose to purchase.

CAN YOU HELP ME WITH THE DIAMOND SETTING?

We encourage our clients to consult with the sales associate at the location where they pick up their loose diamond. We have specifically selected fine jewelers who carry a wide variety of designer rings for small and large GIA diamonds. Most of these jewelers also offer customized designs.

HOW CAN I PAY FOR MY PURCHASE?

We accept the following forms of payment: cash, cashier’s check, and personal check. Visa and Master Cards are also accepted for an additional 3% processing fee.

I AM MAKING SUCH A BIG PURCHASE ONLINE FOR THE FIRST TIME. CAN I TRUST NADB?

North American Diamond Brokers is a company that is the culmination of over six decades and four generations of industry experience. David Bowie, founder and CEO, is a GIA Graduate Gemologist and former Master Gemologist Appraiser with the American Society of Appraisers. The Bowie family has six Graduate Gemologists in all and everyone employed by the company is a Graduate Gemologist.

HOW LONG HAVE YOU BEEN IN BUSINESS?

We have been serving our customers for the last six decades.

DOES NADB OFFER ANY GUARANTEE?

For any round brilliant loose diamond over 1.00ct, we offer a 60-day return policy. We only require that the loose diamond is not damaged and the original purchase price must be under $10,000.

DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping throughout the US when you shop for loose diamonds online with us. The only time you need to pay for shipping is if you decide to return your purchase or when you have ordered several loose diamonds for the sake of comparison and need to return the unselected stones.

CAN I TRACK THE STATUS OF MY ORDER?

Yes. We will e-mail you the tracking number once your order is finalized.

CAN I SHIP A GIFT TO MY WORK ADDRESS SO I CAN KEEP IT A SURPRISE?

If required, your order of loose diamonds can be sent to an alternate address. Please call your credit card company or banking institution before placing your order and add the alternate address to your account.