only gave Safelite one star because I can't give zero stars. I had a back window break, and Safelite was the only glass company that could get that glass in less than three weeks. They did vacuum the broken glass out and crash-taped the window, so I was grateful for that. I live in a small remote community 300+ miles away from the shop, but I drove back in to get the glass replaced. The glass was fine, but the install was horrible! The molding was bulging out in places and shoved all the way into the vehicle in another spot, leaving the lower edge of the glass exposed. The customer service "manager", Kate, told me to use a credit card or plastic knife and push the molding into place myself, after I sent her photos of the shoddy workmanship. Safelite said they would fix it, but I had to bring the car to them - another 600+ mile round trip. They would not pay for my days off work or my gas to drive back in to get the work done, even though they were the ones responsible for the awful work to begin with. They refused to pay anyone locally for doing the work, although I offered that as an option. Travis, a scheduler, told me that I have to bring the car in to the shop of their choice, and that the whole issue was my fault because I chose them to do the work. He said the contract specifies that warranty work has to be done by Safelite (so they could mess it up again?), and I reminded him that the contract also specifies that the work will be done in a professional manner, which it was NOT, thus Safelite already broke the contract. I will have to pay a local company out of pocket to get the install done correctly, and Safelite, of course, refuses to reimburse me because customer service is low priority for Safelite. DO NOT USE SAFELITE!!!! Their promises are empty and you will be left holding the bag. DO NOT USE SAFELITE!!!!

Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the management so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.

I made my Appointment online. Got text and email confirmation. I pre-paid as well online. Next day i had to have friends drop the vehicle off for me. wasnt a issue. Dropped off at 9. Believe he called me at 10:30 saying it was done and ready to go home. Very happy with the service, and love the clear view now :-)

Scheduled an appt through insurance, made it in early, got in early. Great communication on what is plan and process is. All done in time stated if not less. Overall, job well done and exceeded my expectations! =D Thanks guys!