Ask RealPlayer: Firefox RealPlayer Plugin Answers

UPDATE: Installing the latest version of RealPlayer should fix this Firefox issue.

We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.

Q: Why am I seeing a Firefox RealPlayer Browser Record Plugin message that says it has been blocked and may cause security or stability issues?

A: This is a Firefox RealPlayer Plugin issue that has just started occurring on computers running Windows that use the Firefox browser. It doesn’t mean your version of RealPlayer isn’t working or that the RealPlyer Browser Record Plugin is causing any security or stability issues. It just means you’re running into some compatibility issues with Adobe’s latest release of Flash (version 11.3). The good news is that it’s easy to fix.

The easiest fix is to use a different web browser. You won’t encounter this issue if you use Internet Explorer or Google Chrome. If you don’t want to stop using your Firefox browser, you can either disable the protected mode in the new version of Flash or revert to an earlier version of Flash.

Fixing the FireFox RealPlayer Plugin

We’ve put together a couple of videos to walk you through the process to get the Firefox RealPlayer Plugin working again. It will only take a couple of minutes.

4. Delete all remaining files and folders located in the following directories. (Tip: copy and paste these paths into the path bar in an Explorer window)

C:Windowssystem32MacromedFlash

C:WindowsSysWOW64MacromedFlash

%appdata%AdobeFlashPlayer

%appdata%MacromediaFlash Player

5. Verify that the files “FlashPlayerCPLApp.cpl”, “FlashPlayerApp.exe”, and “FlashPlayerInstaller.exe” in C:Windowsystem32 (for 32-bit systems) or C:WindowsSysWOW64 if you are using a 64-bit system, have been deleted. Note that you may not see the .exe suffix on FlashPlayerApp.exe and FlashPlayerInstaller.exe, depending on your Explorer settings.

6. Go to the Adobe Flash Player Archive and scroll down to the link for “Flash Player 11.2.202.233″ (released 4/13/2012). Click the link; you will be downloading a .zip file that will contain installers for all operating systems.

7. Unzip the archive and navigate into the appropriate folder (you can safely ignore the folder that ends with “_debug”).

8. Run the appropriate installer for your operating system and Firefox. For Windows, running the executable that ends with .exe is recommended.

9. When presented with the dialog that allows you to select your update method, select “Notify me to install updates.”

There you have it. Pick the Firefox RealPlayer Plugin solution that’s easiest for you. Let us know if you have any other incompatibility issues or questions about using RealPlayer products. We’re happy to help!

About The Author

149 Comments

By ME Posted on September 8, 2012

hey disregard my previous anonymous message here, I just downloaded the newest realplayer and installed again and now the real downloader works like it is supposed to on youtube although I have not tried any other sites yet. I assume if it works on one it will work on all of them. I hope it keeps working. btw, this is on a windows 8 netbook . thanks

I am a hardcore realdownloader addict. I have a hobby and have downloaded over 500 movies since discovering this absolutely fantastic program. It blows every other download program away with it’s ease of use. Now however I am encountering issues since Firefox and flash have updated. I reinstalled flash 10 and am able to use the program but this is my issue. I encountered a major virus totally disabling my computer and sending to a two week repair which resulted in just a factory reinstall, I have an on line back up service which I used to download all my files onto a rental which crashed after opening the files. I am afraid that the virus is hidden in my on line back up files so I am trying to just re-download my favorites instead, only now I am only able to download ONE movie at a time when I was always able to download at least four before. Is there a way to fix this issue as well?

We’ll be able to provide more detailed help for this issue through customer support, which you can find here: https://real.custhelp.com/app/contact Be sure to include the information about the virus and how you would like RealPlayer to work for you.

i was having problem using the realplayer plugin, but when i follow the above steps for solving the problem, it didnt work however now i cant even use the adobe flash player… i have downloaded, installed, download, installed, uninstalled the flash player but all in vain….. instead of solving a problem it created 2 more problems… plz help

After 3 days of trying to get the correect combination of Firefox and Real Player downloader to start operating like it was before Firefox started with the “check plugins page” I give up. I have completely uninstalled both Fire Fox and Real Player.
AS I said, everything worked perfectly until Monday when that damn Firefox page for checking plug ins kept popping up. Even when all of my plug ins were up to date, I STILL got it. Apparently the developers at Mozilla don’t even know how to stop it. Too bad, I used Firefox for 4 or 5 years without a hitch. Firefox keeps blaming Real Player for their plugin not working but I think Firefox could repair a compatibility issue.
And Real Player wants to charge every one for help with the problem and if you have the Free Version,,,you can;t get help at all. The only reason I used Real Player WAS for the downloader. Never cared for Real Player as a media utility because there are so many other BETTER warez out there.

i need help! my download video button is missing and the Firefox add on is enabled but the extension is missing… have installed several times and followed all the troubleshooter directions…. can anyone help me? Thanx Suzi x

Whenever tasks are completed or a program closes, files are stored in the TEMP folder. If many files have accumulated in the folder, you may receive errors that prevent the installation from completing.

To delete the files in the TEMP folder:

1. Open the TEMP folder inside the Windows folder on the C: drive.
2. From the Edit menu, choose Select All.
3. From the File menu, choose Delete.
4. When asked if you are sure you want to delete these items, click Yes.
5. Once these steps are complete, close any open windows and restart the computer. Once the computer has restarted, try the installation again.

Note: If you receive an error that a file or folder can not be deleted because it is in use, skip the file and continue deleting the rest of the contents.

Hi, I’ve been having trouble with real player for a few months now, I can download videos, but when download completes, the downloader crashes. I also can’t access my library, as soon as I click it, that also crashes. I’m using the latest version of Chrome, and have also tried my other browsers (IE and Firefox) and still the same issue.
I have uninstalled and reinstalled, system restore and done a registry fix etc but nothing seems to work, any help would be greatly appreciated

RealNetworks takes precautions to ensure our software is clear of viruses. Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. Your anti-virus software may tell you that you have a virus when you do not. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions.

You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. This will eliminate almost all false alerts.

If the issue still persists please email us directly at help@real.com.

Please be informed that Firefox v18 was launched at the end of 2012. So we have fixed this compatibility issue in the latest version of RealPlayer (RealPlayer v16). You can update your RealPlayer software by following this link: https://real.custhelp.com/app/answers/detail/a_id/8863 Hope this resolves any issues you are having, if not, email us at help@real.com for further help.

Upon updating Flash to the latest version (I’m not sure which version, but it’s the latest version for 2-15-2013), I got a message in the Flash installer that the realplayer downloader button is causing a problem with Firefox (18.0.2 on Windows XP SP3)(I don’t remember exactly what it said now, and I haven’t tried to reproduce it yet). I don’t recall having ever installed the Real downloader or any browser plug in or extension that is branded as the real player or real downloader or anything similar. I can not find the button, and nothing called “real” anythign is found in my plugins or extensions listings in Firefox, nor is anythign like that found in the Firefox program folders, in my Firefox profile data, or in any other local folder. There is no evidence in user space that any Real software has been installed or not uninstalled successfully.

If I download this Real Downloader button, or whatever it is, and then uninstall it, is there a chance that I can get rid of this Firefox crashing problem and get rid of that warning message when I run the Flash plugin installer?

Please check these locations for folders associated with RealNetworks application and delete them.

c:program filesrealRealPlayer
c:program filescommon filesreal

1. Go to My Computer.
2. Go to C: or Local Disk (C:).
3. Go to the Program Files folder.
4. Go to the Real folder.
5. Delete the RealPlayer folders: c:program filesrealRealPlayer
6. Go back to the Program Files folder.
7. Go to the Common Files folder.
8. Delete the Real folder: c:program filescommon filesreal

If you don’t find any folders associated with RealNetworks application in these locations, try uninstalling and reinstalling FireFox.

If that doesn’t help, send an email to help@real.com so that we can help further.

One more thing, i just downloaded the newest version of realplayer and i cannot download anything from dailymotion.com and when i open the convert and trim boxes it gives me a note that i need to update adobe??

Please be informed that, I checked my resources and it shows that we have an on going issue on this matter. We have few customers reporting that they are unable to download videos from DailyMotion web site. Our support team is aware of this issue and working on it with high priority. Once fixed, you will be notified by our support team.

I understand that you are facing some issues with RealPlayer. Please send an email to help@real.com with a brief description of the issue along with your phone number and convenient time, so that we can help resolve this issue at the earliest.

I have two problems, one, I cannot download videos from dailymotion.com. And two how can I use Realplayer 14 on FireFox 18, because when I download Realplayer 14 and when I go online to add-ons it says “Disabled, Realplayer 14 is not compatible with FireFox 18″

MP4 file format requires H.264 codec for RealPlayer to either convert/play without prompting you with the pop-up for the Plus upgrade. Hence, installing QuickTime/iTunes will enable the necessary codec for RealPlayer to play/convert mp4 files. Follow this link: http://www.apple.com/quicktime/download/ for QuickTime and/or http://www.apple.com/itunes/download/ for iTunes to enable the required codec. Upon installing either QuickTime/iTunes in your computer, try playing/converting the mp4 files through RealPlayer and let us know the status

Latest version of firefox does not allow real player down-loader plugin to record/download the videos.
Instead of suggesting all those lengthy procedures, just make the latest version of firefox browser compatible with realplayer downloader plugin. As simple as that.

It is really taking up too much of my time every month to revise and update everything so regularly. Please find a setup and stable system I can use without giving away so many resources and mental effort to learn everything month after month. I hate to complain but this is getting really bad. Using new updates is now becoming mandatory because the older versions have expiration dates as soon as a new version comes out it fails to work correctly any longer. And the additional optional stuff can not be opted out of or the download fails when to unpack to install. I do not want Norton or Macafee. They use too many resources. But your downloads are malfunctioning without them.

recently I’ve upgraded my realplayer to version 16. However, when i finished downloading a youtube video in MP4 format, i could’nt view it using neither real player nor windows media player. When i tried to play it with realplayer, all i received is a pop up box showing “a general error has occurred… etc”. When i tried to play it with windows media player, the player seems like keep “opening media” but fail to display the video until i have to close the window manually. Before the upgrade, i hardly encounter this kind of problem. i had no problem playing mp4 files until recently. your prompt advice is greatly appreciated.

I have updated everything I can update. I can download videos from YouTube, but cannot convert them into WMV files to play on Windows Media Player. I never had this problem before, but now it won’t convert.

i am using google chrome 16.0.891.0 to download videos from you tube and they are MPEG-4 File i cant convert them into MPEG-4 Video File. i just encountered this problem. what can i do to convert my videos so i can play them on my iPod & iPad please let me know thank you

Sorry for the inconvenience, this is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, here are some steps we think might resolve the issue.

Workaround steps for Internet Explorer

1. Open Internet Explorer
2. Click on Tools
3. Go to Manage Add-ons
4. Disable Shockwave Flash Object
5. Close & reopen Internet Explorer
6. Go to http://www.youtube.com and play the video you want to download
7. It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message)
8. Attempt to download. Now files should get downloaded and are playable

Please be informed that we have already tested these steps with few customers and it worked on their computers. Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin and wait for our team to find a permanent fix for this issue.

If that doesn’t work, send an email to help@real.com so that we can help you further.

My issue is RealDownloader 1.3.1 which I have in FF ver 21.0. The downloader function which I like still works as always but the WWW address in the location bar now says “Search or enter address” instead of the webpage address. This started to happen a few versions of FF ago so I don’t know if it’s Real or FF that’s at fault, though if I disable Realdownloader the address returns to normal. I have temporarily used another FF addon “deskcut” to save the webpage on my desktop but I still want my old address in the location bar to appear there. Is there anything I can do to get it back without disabling Realdownloader?

Playing realplayer, hulu movies and others….the video freezes up/the sound continues on FULL SCREEN……if i wiggle and continuously move the curser, it works ok,?? I have windows 7 premium @64 bits….all indicators show my add-on/extensions are ok….

I can download Videos, mostly from youtube, but can’t play because of the format which is mp4. If downloaded video is in flv format, it will play otherwise won’t.
Acting upon the asvise of “disabling Flashwave” in IE, I did it but nothing is working.
I even downloaded “Quick time and iTunes” (also advised by RP team) to provide proper codecs but not working.
Any video downloaded in MP4 fromat would not play in any videoplayer included, VLC, WMP, QuickTime and, of course, Real player.
I am using latest free version of RP and lifelong user of RP; any help? any suggestion?

Please be informed that we have already tested these steps with few customers and it worked on their computers. Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin and wait for our team to find a permanent fix for this issue. We will keep you posted if there is any update.

1. Firefox 22: We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue.

2. This is due to changes made at YouTube and we are working with them to resolve the issue. In the meantime, you can try the temporary solution provided in this link (if you are using Internet Explorer): https://realnetworks.zendesk.com/entries/23698236

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know. Also we will provide any instructions that may be necessary.

Thanks RealPlayer-
After 3 days of going crazy trying to get my good old Down-loader to work, I decide to do a Google search and DUH….I’m not the only one with the problem!!!!
OK= s I’ll wait patiently for a fix to come out-
I had RealDownloader 1.3.5.
I hope that a new one will come out-
Where can I look for a new one when it comes out?
Thanks a lot!
Robin

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know. Also we will provide any instructions that may be necessary.

Thanks RealPlayer-
After 3 days of going crazy trying to get my good old Down-loader to work, I decide to do a Google search and DUH….I’m not the only one with the problem!!!!
OK= s I’ll wait patiently for a fix to come out-
I had RealDownloader 1.3.5. Enabled and it was updated on July 6th 2013…but it does not work

I hope that a new one will come out-
Where can I look for a new one when it comes out?
Thanks a lot!
Robin

I just got a new notebook and am now running Windows 8. I downloaded Firefox 22.0 and Real Player, but Downloader does not work. It seems to be a common problem, and none of the online solutions seem to work (everything is enabled, etc.). Any ideas???

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know and provide any instructions that may be necessary.

Does anyone at Firefox see this as a problem whereas users are being pushed away to other browsing sources? Why not try to work out a fix with Realplayer? WTF is the problem with a simple correction! >: v

We are aware that the RealDownloader extension does not appear in Firefox 22. We are working to resolve this issue. When we have an update on the status we will let you know. Also we will provide any instructions that may be necessary.

I cannot get the download option to work with ANY browser. There is a plugin in firefox which does not work even after the above fix. There is no plugin in IE and I do not know how to get it.
There is no option in the real browser – and no option in PREFS – only RECORD (which other people have noted). I wish you programmers would get your shit together – you are all making a mess of the internet – Adobe flash in the biggest pain the ass. I tried to send this message with IE and it FAILED. Real’s feedback form and customer service forms FAILED – why not try talking to each other and avoid compatibility issues BEFORE you release programs??

Hi RP, i have this problem using RealDownloader extension in mozilla firefox 15.0.1, whenever i use to download videos some downloads easily and in some which are a bit bigger video files stops in between and it show some problem downloading box and it disappears, only half the videos will be there… tell me what should i do….RPD is up to date…

I got a notice today that there’s a new version of RealPlayer (16.0.3.51), so I downloaded it and finally the “Download This Video” button is back. But when I tried to download some videos from YouTube, I noticed the files have an .mp4 extension instead of the usual .flv. And when I tried to play the .mp4 files, the screen stayed black, with no picture or sound. What’s going on?

I have just downloaded the most recent version of Realplayer but when I try to convert a video into a audio format, a window comes and offers me to purchase realplayer and when I select no thanks, and press the convert button again the window comes up again, whats going on?

I run Firefox version 23.0.1 and Adobe Flash Player 11,8,800,168, and use Windows Home Premium 7 edition.
I can no longer download videos from YouTube. The popup tab no longer comes up and right clicking on the video does not show the download tab at the bottom. I purchased Real Player Plus version 16.0.3.51 and it worked for about a day. Now it doesn’t. I have also tried to update Real Player and Flash Player, but the message says I have the latest versions.
Any suggestions?
Kind Regards,

Hi, I am having the same problem. I am using firefox and chrome (latest versions). I have installed the realplayer (16.0.3) but I can’t download youtube videos (I don’t even see””Download This video”” button at all. I tried to fix it yesterday and eventually managed it once but then I restart/shut down the system the problem is still there meaning, button doesn’t show up on videos at all. The Plugins that i have are

I am happy to report that RealNetworks released RealPlayer Cloud in English worldwide for Windows 7 and higher operating systems. This latest version will fix the “download incomplete” issue with YouTube and supports Chrome 31 and Internet Explorer 11. If you are on Win 7 or higher, please uninstall the current version from Control Panel, go to http://www.real.com and download the free version RealPlayer Cloud. If you purchased RealPlayer Plus version 16, you can login using your email address and password to access your premium features.

Customers that are on Win XP or Vista, we will be working on a similar fix for RealPlayer v16 and hope to release that soon but do not have a date yet. For customers that prefer to wait for your localized language (not US English) we are working on those versions that as well.

If you have an additional question, please send an email to help@real.com

I installed the most recent version of realplayer and the first time i opened up firefox i was able to download videos but now the download this video button does not come up anymore? I am using firefox, 27.0.1, i also tried google chrome, the download this video button still does not come up?

The following issues have been fixed with the new build of RealPlayer Cloud.

– Download This Video button did not appear in Chrome 32 or Internet Explorer 11

– “Download incomplete” and “Unable to download” error messages

Note: RealPlayer Cloud is now available for download in English from anywhere in the world, on PC (Windows 7 and higher), Android (4.0 or higher), iOS (5 or higher), and Windows 8 touch-screen devices.

To get the new build, please try uninstalling RealPlayer installed in your computer already by following this link:

I understand that you need some help; however, the exact nature of the problem you are having is not clear to me.

Before I can help you, I will need some more information. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer’s operating system is and what web browser you’re using. The more specific you are, the better I will be able to assist you.

Trying to do a trim on a video. Everything seems to work properly until you save trim it ask for you to name and save to my folder then it shows the bar but the bar doesn’t move then in a while it goes away
but nothing is saved in my folder. Can you Help Thanks.

To fix this, try performing a clean install of RealPlayer. A Clean install means uninstalling RealPlayer, deleting its folders and reinstalling a fresh copy of the latest software. To do so, follow the steps in this link:

Since downloading latest RealPlayer I have had player close every time I delete a video and no downloader comes on in Firefox. Tried in Explorer and get error code -2147467259. Went back and installed Realplayer 15 and same problem. Worked fine until I pushed new version with cloud update. Need to get downloader button working and also stopping from closing when I delete video or update database due to closing as mentioned before. Downloaded new Flash and followed every step including downloading new RealPlayer program. The Cloud update ruined my player as it does not work at all now

Other customers have reported the same problem. We are aware of this and our development team is working to get it resolved soon. In the meantime, you can try installing the latest version of RealPlayer.

To add plugin, uninstall and then reinstall Firefox browser. If that does not resolve the issue, please uninstall both RealPlayer and then Firefox browser. Install Firefox first and then reinstall RealPlayer using Firefox browser.

> I do not get “Download This Video Option”
> I have not tried sites other than YouTube
> Lately videos have been downloading as .mp4 files
> Yes I can play those files
> I am still able to download using Internet Explorer

We are aware of this and our development team is working to get it resolved soon. In the meantime, I recommend you to verify whether you have the latest version of RealPlayer installed and the RealDowloader plugin is enabled. To verify, follow the link: https://realnetworks.zendesk.com/entries/23689856

If the button still does not appear, try the below instructions to download:

1. Open RealPlayer Cloud.
2. Click on RealPlayer Cloud Logo.
3. Go to File.
4. Then select New and then New Web browser.
5. Type the URL of the website ( like http://www.youtube.com ) and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

You can try the right click option in your Internet Explorer browser too. Here’s how:

1. Launch Internet Explorer.
2. Go to http://www.youtube.com
3. Play any video and make a right click and then select ‘Download This video’ option.
4. If you’re receiving “Download Incomplete”, keep RealDownloader window opened.

Note: YouTube and other sites have introduced a new streaming standard. This is the reason why the downloads are in .mp4 file format.

Hope this helps! Please let us know, if you have additional questions.

1. Open RealPlayer.
2. Click on RealPlayer Logo.
3. Go to File.
4. Then select New and then New Web browser.
5. Type the URL of the website ( like http://www.youtube.com ) and select a video.
6. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. It should download the video.

You can try the right click option in your Internet Explorer browser too. Here’s how:

1. Launch Internet Explorer.
2. Go to http://www.youtube.com
3. Play any video and make a right click and then select ‘Download This video’ option.
4. If you’re receiving “Download Incomplete”, keep RealDownloader window opened.

Note: YouTube and other sites have introduced a new streaming standard. This is the reason why the downloads are in .mp4 file format.

Hope this helps! Please let us know, if you have additional questions.

I don’t want to disable them I want to delete them entirely. If I delete the folders listed under ‘Program Files’ as ‘Real’ and ‘RealNetworks’, and then uninstall and reinstall Firefox, will this solve the problem? I have tried resetting Firefox and uninstalling it and reinstalling it again (without deleting the program files), but so far I haven’t been able to remove these plugins and I would appreciate some help on how I could do this.

To remove the plugins, you need to uninstall RealPlayer Cloud first and then uninstall & reinstall Firefox browser. Follow the instructions given in the below link to uninstall RealPlayer Cloud: http://customer.real.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

If you’re unable to remove or delete the folder, please restart the RealPlayer and try again.

If you have any additional questions, please send an email to help@real.com

I fear this instruction has some incorrect advice. Yes, you can switch to using a different browser, however the owners of Chrome have chosen to block this downloaded entirely. That’s why I use Firefox now!

We advised our customer to use alternate browsers because Google will only allow customers to use extensions from the Chrome Web Store. However, we have released a new version of RealDownloader for Google Chrome.

Instead of a “Download This Video” button appearing just above the video you’re watching, this downloader appears as a small blue drop-down button at the top of the Chrome browser whenever there is a downloadable video on the page you are viewing. To see a quick demo of how this works, take a minute to watch this video: https://cloud.real.com/s/KoWb0T

I don’t have any way of knowing if your plug-in is the source of my current woes; I’m trying to update every plug-in used with Firefox as at present, FF crashes ono my system at least once per hour, even when inactive. The only information I receive (repeatedly, ad nauseum!) is “a plug-in has crashed”. Is there an easy way to determine if I have the most up to date plug in for Realplayer Downloader?

If you are on Windows 7 or higher, you will be prompted to install RealPlayer Cloud, the newest version of RealPlayer. If you are on Windows XP or Vista, you will be prompted to install RealPlayer 16.

Note: If you are a RealPlayer Plus customer, uninstalling will remove Speedbit Video Accelerator from your computer. As we now offer faster video downloads with RealDownloader, we hope this will not be a problem.

I downloaded Realplayer Cloud a month ago and everything was working fine, but recently when I click on the download this video button, on all my videos it says Download Incomplete please try refreshing the page and try again? I try numerous times but it gives me the same response every time? Could you tell me whats wrong?

We’ve resolved the issue that was causing a “Download incomplete” error to appear when downloading videos in Internet Explorer and Firefox. Simply install the latest version of RealPlayer Cloud (available at http://www.real.com for Windows 7 and higher).

After installing the update, you should be able to complete downloads successfully. If your download still fails or is taking a very long time, we’ve posted some troubleshooting steps in this article: https://customer.real.com/entries/100444113

If your system is running Windows XP or Vista: After re-evaluating market trends, we have decided not to make RealPlayer Cloud available on Windows XP or Vista.
We appreciate your patience as we worked to resolve this issue.

If that does not resolve the issue, please provide the following:
1- What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
2- The URL of the video which you’re unable to download.
3- What version of RealPlayer is installed?

To find the version:

a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.15.10″).

The more specific you are, the better I will be able to assist you.

If you have any additional questions, please send an email to help@real.com

I have Firefox. I do not have Adobe Real Player installed and don’t need it.
Over the last few days, everytime I leave the computer for a while, I return to find an Adobe Real Player message saying that “local” is asking for access to my laptop camera and microphone. My options are to “allow” or “deny”. I’m sick of it. How can I stop this harassment?

I need some help. A few days ago, I re-downloaded the realplayer system into my laptop, but for some strange reason, it doesn’t let me download videos the way it used to a few years ago.

You probably don’t remember, but I was crazy about the original real-player system when I found it about 3-years ago back in 2012. This was the first product that actually did what it said… allowing a user to download a video from ANY website. And, it was free… couldn’t get any better than that.

Well, I’m back with a problem… the same very annoying problem that caused me to stop using the Real-Player System in mid-late 2013. After installing, the Real-Player DownLoader does not show up when a video is playing. It used to appear right above the video when I moved my cursor over the video. Now, it just doesn’t register at all.

If you can help me, please contact me back at both of my web-dresses:
and

It’s really important that I get the Real-Player Downloader to work properly; downloading videos from ANY website. I see plenty of videos online, and many of them would be helpful in writing ‘off-shoot’ stories in my spare time. But I can’t do that unless I have those videos safely downloaded into my computer. Thanks.

We have resolved the download issue in the latest version of RealPlayer. In order to troubleshoot this issue effectively, I will need you to provide the following information:

> Does the Download This Video button appears?
> What happens when you download a video?
> Do you receive any error message?
> What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
> What version of RealPlayer is installed?

To find the version:
a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.15.10″).

> What web browser do you use (Google Chrome/Firefox/ Internet Explorer)?

The more specific you are, the better I will be able to assist you. If you have any additional questions, please send an email to help@real.com

Hi,
I’ve installed the real player. I tried to download the youtube videos. The download begins however at the very end the real player downloader gives a message “Download incomplete. Refresh the page and try again.”
I’m using google chrome Version 39.0.2171.71 m and IE10 version 10.0.9200.17183 with update version 10.0.23 (KB30008923)
Please help.

If that does not resolve the issue, please provide the following information:

– Does the Download This Video button appears?
– The name of the website or the URL of the video which you’re unable to download?
– What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
– What version of RealPlayer is installed?

To find the version:
a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.15.10″).

– Have you tried to download using the RealPlayer browser?

Here are the instructions to access the RealPlayer web browser:

a. Open RealPlayer.
b. Click on RealPlayer Logo.
c. Go to File and then select New and then New Web browser.
d. Type the URL of the website (like http://www.youtube.com) and then select a video.
e. If the button is not enabled, right click and then select ‘Download This video’ option from the list.

The more specific you are, the better I will be able to assist you.

If you have any additional questions, please send an email to help@real.com

The problem I’m having, besides CONSTANT updates by Firefox, is now I click ‘download this video’ (on Youtube), and WHEN the recorder finally comes up, all it says is ‘unable to download’. I’ve tried multiple videos, sites, disabled RealPlayer then re-enabled it, updated, etc, etc, and still I get the same thing. It doesn’t help that I have the world’s WORST internet company, CenturySTINK, that is so slow I get constant interrupted scripts, etc. But it was working fine until the latest Firefox update…today.

We have resolved most download issues and included many bug fixes along with stability updates in the latest build of RealPlayer Cloud which is available for Windows 7 or higher. Therefore, we always recommend using the most current version of RealPlayer Cloud. Please make sure that you are using RealPlayer Cloud 17.0.15.10. (To check your current version click RealPlayer Cloud logo >Help >About RealPlayer Cloud)

I tried the fix above. I tried re-downloading Realplayer. First I kept getting “unable to download” response every time I tried to download. Now I don’t even have the download button. I’m on Windows/Firefox.Will try Chrome and IE, but seriously, this seems to happen every time anything anywhere updates.I love Realplayer, but geez is this frustrating.

– Is this happening to all videos, on all sites or just with a particular one?
– The name of the website or the URL of the video which you’re unable to download?
– What is your Operating System (Windows XP, Vista, 7, 8, 8.1)?
– What version of RealPlayer is installed?

To find the version:
a. Open the RealPlayer software.
b. From the RealPlayer menu in the upper left, choose “Help” option.
c. Choose “About RealPlayer” inside the “Help” menu. A window opens.
d. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. “RealPlayer 16.0.3.51″ or “RealPlayer 17.0.15.10″).

The more specific you are, the better I will be able to assist you.

If you have any additional questions, please send an email to help@real.com

I can’t download any videos off of youtube anymore, not with the older version or the new version. It downloads and then when it is finished, it says download failed and to refresh the page. That doesn’t work.
I keep reinstalling the flash player, that also does not work and I have checked the plug in. I have tried downloading it to Zune, and to PC or Mac which used to work, but now doesn’t anymore. Really crappy setup!

We’ve resolved the issue that was causing a “Download incomplete” error to appear when downloading videos in Internet Explorer and Firefox. To install the fix, please uninstall your current version of RealPlayer and install the latest version of (available at http://www.real.com for Windows 7 and higher).

After installing the update, you should be able to complete downloads successfully. If your download still fails or is taking a very long time, we’ve posted some troubleshooting steps in this article: https://customer.real.com/hc/articles/204040643

If your system is running Windows XP or Vista: After re-evaluating market trends, we have decided not to make RealTimes available on Windows XP or Vista.

HI team, I am using Firefox 39.0 and Realplayer 16.0.3.51. However, when ever I scroll over any video in firefox or google chrome it does not give me any option to download video not even by right clicking on the video. Though the option to download video through realplayer option is showing in internet explorer.But, I don’t want to use internet explorer instead I want the same option in firefox as well. I have enabled the realplayer extention (which is realdownloader 1.3.3) in firebox. I am unable to update the realdownloader extention. Please assist so that i can download video’s in firefox..

Please provide us some more information about the problem to assist you further.

>Do you get ‘Download This Video’ option?
>Have you tried downloading videos with different websites? (Provide us the website)
>What is the format of the downloaded video?
>Are you able to play the file in RealPlayer? (Provide us the error message if any)