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Support and Consulting

How to earn xTuple University Training Credits?

Every annual Support Contract (for both core ERP and xTupleCommerce, if applicable) includes — at no additional cost — a credit allowance to use for any regularly scheduled xTuple training offering. Every $200 spent earns one (1) Training Credit hour. Example: $3600/year equals the 18-hour online ERP Basics class.

Software Maintenance

Entitles Licensee to receive all updates and enhancements (provided electronically) to the Software released by xTupleIncluded in Annual License; paid anually with Perpetual License

Does not include installation of upgrades, add XTN Basic or Premium for xTuple to install upgrades on your serverMore Info

Software Support

Customers who purchase Helpdesk support for any commercial edition of xTuple receive two (2) named users who are authorized to contact the xTuple support team on behalf of your company via telephone or xTuple's Issue Tracker, the online support ticketing system. Support for xTupleCommerce sold separately.Support fee based on user count

Services supported after go-live:

Regular Bug Fixes

How do I...? Questions

Analyze Support Incidents

Fast-track bug fixes

Repair bug-related data problems

† PostBooks® — Companies who purchase a commercial PostBooks® license, without the additional helpdesk support, are entitled to a single (1) named contact and online ticket support only.

† †Cloud Hosting — Companies who purchase cloud hosting, without the additional helpdesk support, are entitled to a single (1) named contact and online ticket support only.

Need to Upgrade? Ensure your version is compatible

Business Continuity — Off-site Backup and Disaster Recovery Service

When you entrust your essential business information to one database, you need to know your data is protected. Take advantage of off-site cloud storage to prevent catastrophic business interruptions. What would you do if disaster strikes?

Jim McCluskey, Senior Consultant — Professional Services

Successful implementations don't just happen — it's all about people. Too many organizations think they just need to find an ERP system with a good fit, and their job is done. Unfortunately, many stumble at the start and sometimes never finish. Help other xTuple users in our global open source community by sharing your expertise.

Mike Atherton, Professional Services Consulting

ERP implementations are a challenge no matter the complexity of your business. Our experts are available to assist in the execution of your new system using proven implementation methodologies and to optimize the benefits of your new enterprise application.