Hackers Steal Customer Data From Manufacturing Company

Hackers managed to compromise Titan Manufacturing and Distributing’s computer system and steal customer payment card data for nearly a year.

In a letter sent to impacted customers (PDF), the Memphis-based company says that the attackers were able to compromise its system in 2017 and that they installed malware that remained active at least between November 23, 2017 and October 25, 2018.

The company reveals that users who purchased goods from its online stores during that time might have been impacted by the incident.

The hackers, Titan says, used malware to steal user information such as name, billing address, telephone number, payment card number, expiration date, and verification code. While the company doesn’t store this information, the malware was designed to access victims’ shopping cart to extract the necessary details.

“Titan Manufacturing and Distributing, Inc. values your business and recognizes the importance of the security of your information. For these reasons, we are writing to let you know, as a precautionary measure, that Titan has been the victim of a data security incident that may involve your information,” the company says.

The company also says it is already working with a third-party to investigate the incident and that it would use the knowledge acquired during the review of the incident to further strengthen its data security measures.

Titan has yet to provide information on the number of affected customers. A letter (PDF) by Titan’s external counsel Butler & Snow to the Washington State Attorney General, however, reveals that 1,838 Washington residents were affected.

The malware used in this attack resembles a lot the malicious code used in the numerous Magecart incidents revealed last year. Similar to the Titan incident, code used in those attacks was meant to extract victims’ personal information and credit card data and send it to the attackers.