Check to make sure the charging cable is firmly pressed into the device. Also, make sure the charging adapter is firmly pressed into a working outlet. You can confirm the outlet works by plugging in another device.

If the battery is too flat to charge disconnecting the battery from the motherboard for 60 seconds will allow the device to charge. Follow this guide up to step 4, leave for 60 seconds then reconnect the battery and attempt to charge.

Plug the charger to an outlet and plug the micro-usb end of the charger into the charger port of the device. Wait for an hour and try to turn the device on again. If the device turns on, then the device was out of battery.

Software may malfunction and result in the audio player not working. Try turning off the device by holding down the power button. Turn the device back on. If the problem persists, a factory reset may be needed.

*Note, this step will erase all content from your device

You can follow this video to preform a factory reset to fix your device.

Software may malfunction and result in the audio player not working. Try turning off the device by holding down the power button. Turn the device back on. If the problem persists, a factory reset may be needed.

*Note, this step will erase all content from your device

You can follow this video to preform a factory reset to fix your device.

If the device continually turns itself on and off, there may be a software malfunction. Try holding the power button on the device down until it powers down, then plug it into the charger and turn it back on.

If your tablet is still not connecting to the internet after changing the settings, your internet router may not be sending out a signal and the router will need to be reset. Turn your internet router off, then turn it on again. If the internet router is still not sending out a signal after a reset, contact your Internet Provider.

If your router is broadcasting a signal and you still cannot connect to the internet, preform a soft reset on the tablet. To perform a soft reset go to the Home screen of your tablet and hold the power key. When the device screen turns black, release the power button and your tablet will restart.