Question

Each time I dock my iPhone, I get a pop-up message "device driver software was not installed successfully". I want to stop this message appearing.

In fact, Windows 7 *is* locating the correct USBAAPL driver (which is seen to load in Device Manager) and iTunes works fine.

However, since the detail on the error message relates to "MTP USB device" it seems that Windows is triggering the error too soon.

I recently reinstalled Windows 7 from scratch and latest iTunes etc (for other reasons) but this problem remains.

If I delete the driver then the default that Windows looks for is the MTP driver (which fails) and then I manually point it to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and it reinstalls the USBAAPL driver it had before.

Answers

Try go to Device Manager, if there is any “Unknown MTP device”, uninstall it, then plug in your iPhone and scan for hardware changes to let Windows Update automatically find and install the correct driver.

Hi to all,
Thank u for your input, unfortunately all these things didnt work for me.

I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
I FINALLY found what to do.

The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

To “tell” windows not to chose MTB USB driver do the following :
- run regedit
- find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
- click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
- appears on the right side differnt things. Right click on “upper something” and click delete.
- unplug iphone (have at least 1 photo on your iphone)
- restart computer
- plug in Iphone and the camera roll apears !

Jadem, same thing here. Toshiba Satellite A665, running Windows 7 64-bit... and cannot for the life of me install the drivers for my Zune or my iPhone 4. Just keep getting error message.

I have scoured the internet, and have tried countless suggestions. Nothing.

I've installed these two things onto an older (slower) machine which runs XP with no problems. But I don't use that machine any more. I use this one.

Anyone? A little help?

***UPDATE!***

Problem solved!!! Per "The Undertaker",
here, just follow these instructions carefully. It worked for me!

1. Make sure you are logged in as an administrator2. If connected, disconnect your (device) from the PC3. Open your command prompt, click Start select Run 4. Type cmd then press Enter5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter

I also had an issue similar with my Blackberry.. went to Verizon my carrier and they told me to un-install my desktop manager (Blackberry) and reinstall in, although the New Blackberry was able to use the same... once I did this.. my new phone was recognized by Windows7.. strange but it worked. Also Instead of using the disc to download the Desktop manager I downloaded it from the net..

Try go to Device Manager, if there is any “Unknown MTP device”, uninstall it, then plug in your iPhone and scan for hardware changes to let Windows Update automatically find and install the correct driver.

Hi to all,
Thank u for your input, unfortunately all these things didnt work for me.

I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
I FINALLY found what to do.

The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

To “tell” windows not to chose MTB USB driver do the following :
- run regedit
- find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
- click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
- appears on the right side differnt things. Right click on “upper something” and click delete.
- unplug iphone (have at least 1 photo on your iphone)
- restart computer
- plug in Iphone and the camera roll apears !

I'm trying to follow the above advice but got stuck on the "upper something" step. I don't have anything like that to click and delete??? Help! This driver thing is driving me nuts! I've done everything I can possibly think of other than throw my laptop
out the window.

Hi to all,
Thank u for your input, unfortunately all these things didnt work for me.

I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
I FINALLY found what to do.

The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

To “tell” windows not to chose MTB USB driver do the following :
- run regedit
- find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
- click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
- appears on the right side differnt things. Right click on “upper something” and click delete.
- unplug iphone (have at least 1 photo on your iphone)
- restart computer
- plug in Iphone and the camera roll apears !

Hope this helps !!

This has been the ONLY solution I have found for this problem. I've been looking for three days, and it's surprising how little mention there is of this problem. Thanks for posting this, and I'm saving it for future use. :)

Just for info to those who may find this in the future, my system is Windows Vista 32 bit. The solution is not 64 bit exclusive.

I too can seem to find the "upper something" entry. I have searched the whole registry. Please help, this is really bothersome I have been looking for a week or so now. Everything I have tired has failed unfortunately.

I am having the problem as well on Windows 2008 Server (32-bit), my iphone also not able to charge. So I try my luck to download the iTunes10 and see whether they able to detect my iPhone4.... guess what after installing the iTunes, my iPhone4 is detected
and installed.

I have tried uninstalling driver and reinstalling - and i have tried manually getting the pc to point to the correct device folder in doing so. The apple mobile device is coming up under USB controllers and says it is installed and working properly.

I have an unknown device in device manager, however even if I disable or delete it and try then to install the iphone driver, it still pops up as device driver was not installed successfully.

I have look in the registry for “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” that was mentioned in this thread, however it doesn't even exist in my registry.

I have tried stopping/starting and restarting the Apple mobile device service and made sure it is on 'automatic'.

Jadem, same thing here. Toshiba Satellite A665, running Windows 7 64-bit... and cannot for the life of me install the drivers for my Zune or my iPhone 4. Just keep getting error message.

I have scoured the internet, and have tried countless suggestions. Nothing.

I've installed these two things onto an older (slower) machine which runs XP with no problems. But I don't use that machine any more. I use this one.

Anyone? A little help?

***UPDATE!***

Problem solved!!! Per "The Undertaker",
here, just follow these instructions carefully. It worked for me!

1. Make sure you are logged in as an administrator2. If connected, disconnect your (device) from the PC3. Open your command prompt, click Start select Run 4. Type cmd then press Enter5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter

Had my iPhone 3GS detected and downloading pictures within 30 seconds of doing the fix.

Once again this will fix the MTP Device error under Windows device manager when you plug

in your iPhone. You do NOT need to reinstall iTunes nor do a regedit !!!!

"1.
Make sure you are logged in as an administrator 2. If connected, disconnect your (device) from the PC 3. Open your command prompt, click Start select Run 4. Type cmd then press Enter 5. Type the following after the prompt: Net
localgroup Administrators local service /add then press
Enter

The reason you get the error is beacuse you need to run the command prompt as an administrator. Easiest way to do so is hit start, begin typing command until you see command prompt listed in the start menu, then right click and run as administrator. That
will allow you to make the changes :D

Thanks UnderTaker!!! Your fixed worked like a champ....who would of thought....some old school command line does the trick!!!

"1. Make sure you are
logged in as an administrator 2. If connected, disconnect your (device) from the PC 3. Open your command prompt, click Start select Run 4. Type cmd then press Enter 5. Type the following after the prompt: Net localgroup
Administrators local service /add then press Enter

I tried uninstalling everything and that worked one time and then it was back to driver device not installing again. I tried the above and it seemed like it was going to work, but then it gave the same error message.

I was looking for the solution, and I've tried several work-arounds but in vain finally I've read Above from ThinICE and voila it works but the thing I've change along with drivers I also install Iexplorer as my Iphone 3GS 16GB still not
showing in my computer my OS is Windows 7 x86 professional licensed, please feel free to ask any question. And YES I KNOW MY ENGLISH IS NOT BAD.

I cant believe that Microsoft hasnt posted a fix yet. All this stuff on thes forums seems to ignore the issue I found. The problem I encountered was the same as listed here but the answer was quite simple. What's missing is the Media Features Pack. My
version of Windows 7 Pro (N) didnt have it and neither does any Windows version listed as "N" or "NT". Without this, the iPhone software cant work outside of iTunes. The fix was to download and install the Media Features Pack from Microsoft, install it and
BAM! I plugged in my Iphone4 and it instantly found and loaded the driver and popped up asking me what I wanted to do with this device.

Thanks UnderTaker!!! Your fixed worked like a champ....who would of thought....some old school command line does the trick!!!

"1. Make sure you
are logged in as an administrator 2. If connected, disconnect your (device) from the PC 3. Open your command prompt, click Start select Run 4. Type cmd then press Enter 5. Type the following after the prompt: Net
localgroup Administrators local service /add then press Enter

NOTE: A "The command completed successfully" message should appear.

6. Close the command prompt and reconnect (device)."

This worked for me as well. I am running Windows Vista Home Premium with SP2 - 32 bit, in case anybody has issues with Vista.

None of this is working for me. I just get error messages galore, and I am logged in under the only profile on my computer which is my administrative one. All I want to do is unload all these pictures I have on my phone of my daughter...this is so frustrating.

A: hit start, begin typing command until you see command prompt listed in the start menu, then right click and run as administrator

1. Make sure you are logged in as an administrator
2. If connected, disconnect your (device) from the PC
3. Open your command prompt, click Start select Run
4. Type cmd then press Enter
5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter

Thank you so much for these directions! I have been going around and around trying to get my Windows 7 Professional 64 bit PC to properly identify my Samsung Galaxy S3! I had the driver installed, even Samsung Kies and the set up was not working. I had
went through a number of uninstalls and reinstalls to no avail. I followed your suggested instructions and when I plugged my phone back in, all was working great! I did not have this issue with my laptop running Windows 8 Release Preview.

I tried uninstalling everything and that worked one time and then it was back to driver device not installing again. I tried the above and it seemed like it was going to work, but then it gave the same error message.

I did not get the "command completed successfully" message.

I did receive:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Owner>Net localgroup Administrators local service/add

The syntax of this command is:

NET LOCALGROUP

[groupname [/COMMENT:"text"]] [/DOMAIN]

groupname {/ADD [COMMENT:"text"] : /DELETE} [DOMAIN]

groupname name [...] {/ADD : /DELETE} [/DOMAIN]

C:\Users\Owner>

I am running windows 7 on an acer. Any ideas?

Thank you.

right i've solved the issue with you waterworldz ...........just do everything as specified above but make sure that the" N" of Net and the" A"of Administrators is capital letters and after local service put a space then /add , this sorted me out !!

update !!

had to restart my pc , then run kies, then connect the phone, by the way i am running windows 7 ultimate and trying to connect a samsung galaxy 3. trust me this worked for me.

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