We want you to be happy with your Gripads, its why we're here.
However, if you are not happy with them, here's what to do:

You need to inspect the Gripads immediately upon delivery and tell us within 7 days, if the Gripads are damaged, defective, wrong colour, or have any other problem. Please use our livehlp system to contect us, there's a link to it on the right side of this page.
Where a claim of defect or damage is made, the Gripads need to be returned to us within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Gripads are in fact defective.

If you are a consumer (ie not a business customer) you have the right, in addition to your other rights, to change your mind and cancel the purchase. You must tell within 7 working days of delivery of the Gripads. Please use our livehlp system to contact us, there's a link to it on the right side of this page. Gripads must be returned by you at your expense within 28 days of cancellation, in the original packaging and should be adequately insured during the return journey. You will receive a refund of all monies paid for the Gripads (including delivery charges, if any; but excluding upgraded delivery charges, if any) except for the return postal charges.

Gripads being returned must sent to the address on the right and must clearly show the order number in the package.

Where returned Gripads are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.