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Security & Fire >> Support >> Central Station Monitoring

An alarm system is not worth much if it is not monitored 24 hours a day, 7 days
a week, and 365 days a year (regardless of holidays). Most of the time, it
becomes cost prohibitive and not practical to have a guard on duty 24/7/365 who
can actively respond to alarms and emergencies and summon the appropriate help when
needed. A convenient way for monitoring the premises 24/7/365 is by contracting
with a Reltronics Technologies. Reltronics Technologies’ affiliated
Central Station Monitoring is a cost-effective solution to having a premise monitored
regardless whether the premise is a residence or a commercial establishment.
A typical scenario is that in an appropriately built alarm system, when an alarm
goes off, the Central Station will be notified about the incidence and where the
break-in has occurred; Central Station personnel then quickly respond and obtain
appropriate help to the location. Help can be in the form of an Ambulance,
Police patrol, Fire Truck, etc and the determination is made by personnel utilizing
appropriate and validated checklists and approved protocols.

Reltronics Technologies provides live 24/7/365 Central Station monitoring which
meets all the customer service level agreements and also leads the industry in being
cost effective. Live monitoring involves partnership of technology and expertise
in terms of software, hardware, facility, infrastructure, and staffing. Our
live monitoring staff is knowledgeable in handling customer requests.

The general protocol is to identify key contact numbers during system installs.
The tiered approach provides a good understanding of who to call and how to call.
Depending upon the alarm situation, monitoring staff take on appropriate responsibility
to determine whether authorities need to be contacted directly or whether the customer
needs to be contacted to obtain further information. The Central Monitoring
station has redundant servers and systems including automated backup generators
which ascertain that the facility is live.

Reltronics Technologies’ Central Station Monitoring rates are among the lowest
in the industry today. Rates can be ultralow based upon features selected.
These low rates are not teaser rates and are supported for the life of the contract
while providing monitoring around the clock (24 hours a day, 365 days a year). Customers
save money but also enjoy the highest level of diligence.