Comment Replies (5)

1

I can't say that this bothers me because I find mp4 to be superior to WMV and the files are usually smaller but U hope this is temporary if only because some people may still want to use WMV. I could see them stopping to update in WMV but why remove the files when they were already offered in that format.

2

Hi streamingeagle -
Thank you for your comment on this. I appreciate your feedback.
Based on our web usage stats, we noticed that over 99% of member downloads these days are .mp4 files.
As far as we know, .mp4 is supported by nearly every video player now, including Windows Media Player, Apple Quicktime, and VLC Player.
Which player/version are you using that requires .wmv format? I'd love to help you resolve this issue.
~ Cindy, X-Art Customer Support

3

Hi pat362 - Thanks for your message. Happy to hear you prefer the mp4 format. The reason we removed the .wmv is that we're about to launch a totally new and improved version of X-Art, which will be way faster and even easier to navigate and use. We've streamlined the interface and we're switching to a new hosting and CDN infrastructure for screaming fast downloads and ridiculously fast streaming! We did a survey of downloads and found that the wmv and quicktime formats are rarely used anymore. Always open to your feedback and suggestions. All the best, ~ Cindy, X-Art Customer Support

4

You may have noticed that I recently reviewed your site and I gave it a very good score and I tried to stay as impartial as possible. I'll amend my review to reflect the changes regarding video format. MP4 is the format I look for when I want to download videos so I'm glad you are sticking with this one.

5

Can you send us an email at the contact/support link (listed at the bottom of every page on X-Art.com) and let us know which video player/version you're using, or what issue you're having playing the mp4 files?

We are more than happy to help. Since .mp4 files are supported by nearly every media player now, i'm 100% confident we can recommend a solution that works for you.

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