I reset my password but haven't received the email.

The email may have gone into your junk or spam mail folder. Please check there first.

Some users with Hotmail/Outlook addresses have reported issues with receiving emails due to them being blocked by spam filters. To resolve this you need to set our domain (silvercloudhealth.com) as a safe sender in your settings. To do this complete the following steps:

I’m having problems creating a username.

The username needs to be unique to our system. One solution is to use the first part of your email address.

Things to consider when selecting a username:

A username should be all one word made up of numbers or letters only.

You should not use special characters like ?!”&%{ , etc., and you should not have any spaces in your username.

Another way to look at it is like choosing the start of an email address so, for example, you could be ‘firstname.lastname’ (just numbers and letters) but not ‘firstname%lastname~’ (due to special characters) or ‘firstname lastname’ (due to space between words).

Another point to note is that your online supporter will see and know you by your username.

Once you have chosen your username, you then need to choose a password and enter the same password into the following two boxes.