Making it Real sets out what people who use services and carers expect to see and experience if support services are truly personalised. They are set of "progress markers" - written by real people and families - that can help an organisation to check how they are going towards transforming adult social care. The aim of Making it Real is for people to have more choice and control so they can live full and independent lives.

Organisations that want to make a real difference to disabled and older people's lives can sign up to publicly demonstrate their commitment through this website. We think this process will be most helpful for organisations that commission and provide social care services - whether those services are in home, residential or nursing care - who are looking for a way to check current practice, identify areas for improvement and develop plans for change.

Making it Real will also help people and families to remind those organisations about the need to Make things Real and feedback directly to them if their publicly stated priorities for change are not met.

Becoming a Making it Real organisation will show that you are using the markers of progress in your organisation's yearly action planning to identify your top three priorities for change within the next 12 months.

It is a simple process of signing up, sharing your action plan and priorities, and then letting us know six months later how you are getting on. We provide you with a questionnaire and tools to help get you started, and when you've uploaded your information, we'll give you a TLAP Making it Real kitemark to show you've signed up.

The marker of progress are 26 "I" statements - which describe what people expect and want when it comes to care and support - and are themed around six key areas including: