The employees are generally a great group to work with no matter what store you're at. If you work very hard, learn tasks outside of your job (Such as cashiering, framing, replenishment..) you can easily become a vital associate to the store and increase your potential for hours as a part time associate.

Cons

The store operating procedures are written in black and white, but the stores only operate in gray. Every manager, from the Customer Experience Managers to the District Manager have a different opinion. Customers will complain about how one store did something for them and expect the same from you, particularly in regards to the coupon policy. There is no uniformity in the company, even the company logos and colors vary from store to store. For part time associates, there is frequently backlash for requesting any time off.

Advice to ManagementAdvice

Set your procedures and guidelines in stone; eliminate the gray areas, especially with the coupon policy. If the stores aren't stepping on each others' toes and managers aren't contradicting themselves, customers will be less confused and the employee morale will increase due to the policy, managers, and stores backing them.

The customers are great.... Well some of them. The frequent customers usually remember your face and that makes you feel good. Esp. when you're friendly and approachable. Yeah occasionally you'll have some customers that will be annoying, rude, and just sometimes evil. But thats a little rare

Management is pretty flexible with the scheduling. If you can't work certain days, they won't schedule you for those days.

The managers differ from store to store. My managers are pretty cool, and sometimes understanding.

You are not expected to know every product in the store, but it would be good for you to know where a lot of the common items are.

You get 25% employee discount. If they offer classes, I believe if one paying customers has signed up for that class, you can take that class for free.

Cons

This is not a place for lazy people. If you want more than 10 hours a week, you basically have to work for them.

If you want to be a full-time employee, good luck! They sometimes make it hard for you to move up in the company. If you are a cashier, the only position you can be promoted to is front end supervisor, and that is still considered part-time. Oh and if you are a cashier, there is no full-time position, only part-time.

Coupons...... I hate them. The customers have some preconceived notion that we accept multiple coupons at one time.. And we don't. And they use the excuse "Well someone last week let me use 10 coupons at one time...." And they're usually right.

Advice to ManagementAdvice

Can you just get rid of coupons altogether?! Or at least make sure all of the stores are understanding the terms and conditions of the coupons? Make sure all cashiers and back up cashiers are on the same page, because having an irate customer in your face is not very pleasant.

And please allow your hard working employees to be able to get promoted or recognized for their hard work.