Enrollment Management Official Note Type and Where to Create One

Official note types can be created by your Admissions Manager to categorize and organize official notes. Since official notes can be used to communicate with prospective families and to communicate internally with other staff members, Admissions Managers can create note types such as “Follow Up” or “Thank You” to organize communication with prospective families, and note types such as “Phone Call” or “Notes” to organize internal communication.

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Blackbaud_Enrollment_Management_System

Official note templates can be associated with official note types. When composing an official note, Admissions Managers and Staff can select a note type (e.g. Follow Up) and then select an associated template (e.g. Follow Up - Campus Visit).

To create an official note type:

Navigate to Enrollment Management

Select Communication > Official Notes

Select Add Type

Establish the following options:

Type Name: Enter a descriptive name for the note type (e.g. Phone Call)

Status: Select "Inactive" if the note type should no longer be used.

Templates: Select the templates that should be available when composing this type of note.

Access: Select Display if the author of the official note can choose to share the note with candidates, parents of candidates and/or staff. Select Required if the note should automatically be shared with candidates, parents of candidates and/or staff. Select Email if an email should be sent to candidates, parents of candidates and/or staff when a note is written.

Select Save & Close.

For each note type, managers can determine if candidates, parents of candidates and/or staff can view the notes. Managers can also determine if users should receive an email alerting them when a new note is written.

Candidates and their families can see official note types in their Inbox and on their Official Notes page.

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