Invite friends to add places and make changes to this wish listInvite friends to add places and make changes to these wish lists

Please add an email address

Hilton San Francisco Union Square

333 O'Farrell Street, San Francisco, CA 94102, United States of America
–
Union Square is a great choice for travelers interested in Electronics Shopping, Theater and Luxury Brand Shopping
– Check location
Show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.

Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This allows us to verify that our reviews come from real guests like you. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?

We want you to share your story, with both the good and the not-so-good. All we ask is that you follow a few simple guidelines.

Tips for writing a great review

Give us details. People love to hear about the little things. Was the air conditioning working? Was there a chocolate on your pillow? We like long reviews, so you should try to write at least 50 words.

Be candid. Give us your honest opinion. We’ll never remove a review just because it’s negative. We promise.

Be relevant. The best reviews provide constructive information that helps other travelers make better choices. Stay on topic and avoid content that others might find offensive.

Sometimes we'll remove reviews if they include any of the following:

Objectionable material. This includes insulting or discriminatory remarks, swearing, or other offensive language.

Private information. To protect your (and others') privacy we do not display reviews that include email addresses or phone numbers.

Sensitive information. We don't display reviews that contain information with possible legal implications. This includes references to suspected illegal conduct or allusions to lost or stolen items. In such sensitive cases, please contact our Customer Service Team, who will be happy to help.

Irrelevant topics. This includes promotional content and politically sensitive subjects.

In some rare cases, neither the written review nor the review score can be displayed. This only happens if:

Key information is missing. A few review questions are mandatory. If these aren’t answered, we aren't able to calculate a fair review score, so we can't display the review.

You didn’t stay at the property. When necessary, we’ll confirm this information with both you and the property owner.

You made a mistake. Everyone makes mistakes. We won’t post yours. If you reviewed a different property from the one you booked, let us know. We can fix it so that your review shows with the right property.

The review is a fake. If there's any indication that a review is not authentic or is in any way fraudulent, it will be flagged during the moderation process.

Mohammad

Kristin

United States of America

4.2

Disappointing

March 31, 2015

Service was not great. First in line to check in, I had to wait until the front desk staff finished laughing and having their private conversation amongst themselves.
Room was a bit dirty. Counters sticky and a empty liquor bottle in a cabinet. Bedskirt torn up.

Mohammad

Carmen

United States of America

6.7

Pleasant

March 26, 2015

I am hearing impaired and at checkin I reminded them that I requested a radio with the pillow vibration device. Instead of putting me in the room assigned they moved me to a handicap room, duh?? I called the desk and te them that I still did not have the radio with the pillow vibration device. 2 hours later they delivered a device that was supposed to wake me up when the alarm went off, it did not function properly on say one and on the second day my husband remained in the room telecommuting until my wake up time to ensure that I would make it to my training on time. Needless to say I was very disappointed that the hotel did honor my request and it caused me some inconvenience.

Angela

Australia

7.1

Good

March 23, 2015

outdated look, the foyer being a shared area for conventions, meetings, the people utilising the starbucks, anyone just wanting to use the wifi in the building. the traveller themselves not feeling welcome at all.

Muhammad

Qatar

7.9

Good

March 22, 2015

Reception was so busy that we had to wait in line for check in.
Hotel lobby is extremely crowded most of the time.
Not a recommended hotel for families(some other reasons can't be mentioned here).
Wifi is not free of charge.

Great location. It's quite near to Union Square. Many good restaurants are just across the road.

Christa

Paul

Ireland

9.2

Wonderful

March 21, 2015

The only negative was the lack of free WiFi in the rooms.

Beautiful hotel with plenty of amenities. The pool and hot tub are a welcome change of pace from the busy streets surrounding the hotel. I didn't use the gym but it is very large with plenty of cardio equipment.

Jose

Michele

United States of America

3.3

Poor

March 17, 2015

After three hours in the first room our ankles and feet were bitten up from what we suspect were fleas in carpet! Room had lots of sheets and towels sitting on end. Appeared room may have not been changed. When checking out at first did not honor what we were promised, then a call back and was told we would be reimbursed . Have not seen any reimbursement yet.

Daniel

Maninder

India

4.2

Disappointing

March 13, 2015

Not worth the price. Small old but expensive rooms, and still additional charges for everything from fridge to wifi, things that are free in hotels at half the price across the globe nowadays! Book the Marriott or Novotel instead, and advise Hilton to renovate and buy some fridges please.