kiddoware

Kids Place FAQ

Kids Place Frequently Asked Questions

Q: I have a question or suggestion, how do I contact you?A: Pleae email us at support@kiddoware.com with your question and we will get back to you within 24 hours.

Q: I don't remember my pin, is there a way for me to get it back?A: Please click on "Forgot Pin" link below:Forgot Pin and enter you email. If you chose to send your pin to us by
providing your email from Kids Place app, we will email you the pin to the address you provided. If you have not registered your email with us
just shoot us an
email at support@kiddoware.com and we can help you.

Q: Why do I still see the default home screen
when hitting the home button before it sends me back
into Kids Place?A: This occurs when you don't have the "Lock
home button" setting checked. The setting temporarily
changes the default home of your Android device and is
more secure than relying on special logic to push you
back into Kids Place. It is recommended you check "Lock
home button".

Q: How can I access books from Kids Place on
the Kindle Fire?A: At the moment the Fire doesn't offer a clean way
of accessing your books from within Kids Place, however the following
method allows you to read books using the Fire Launcher
while Kids Place app protection is still enabled:

1) Add the Kindle app to Kids Place
2) Add the Launcher app to Kids Place

Use the Fire Launcher book area to choose which book to
read. The launcher is required because it is presently
the only app that has the ability to switch between the
books - the Kindle app can only view a single book at a
time.

Even though you now have given your child access
to the Fire launcher, the good news is that your device
will still be locked down for things other than books -
they will still be prevented from doing things you don't
want them to be doing like purchasing videos, music or
running apps that are not in Kids Place.

We are presently looking into ways to expose the books
from within Kids Place itself and not have to resort to
the Fire Launcher. We may have something in a few versions
down the line.

Q: How can I rearrange the icons?A: As of right now you can't. A future version
of Kids Place will have this capability however.