Price is good, quality is good, warranty is the best I've seen, freight is one of the quickest I've seen in a very long time...

Richard Morris - Facebook Review

Can’t fault the service, fast delivery, quality products, good instructions. Even I was able to wire up the dual battery system.

Allan Ambler - Facebook Review

Fantastic products! Went above and beyond to sort out my problem with great communication and truely made me feel like valued customer.

James Dorsett - Facebook Review

I have a 150w solar panel Kickass battery PACK with 300 watt inverter. Rang when we had an issue, great response time very helpful.

George Martin - Facebook Review

Fantastic customer service, always happy to answer any questions or concerns in a timely manner and very friendly! Will purchase off them again!

Josh Shaw - Facebook Review

The level of customer service they provided was nothing short of exceptional. Very quick to act and provide a solution to my issue. This is how every business should aspire to be.

Sean Barden - Facebook Review

Excellent sales service. Prompt delivery. Tech support if needed.

Peter Gamble - Facebook Review

The Kickass 12v shower seriously does Kickass, love it!! No more messing around hooking up to ciggy lighters for power...Bonus!

Jayson Farbrace - Facebook Review

The fridge freezer dual zone is really amazing quality i love it! Ordered on Sunday arrived in full by Friday. What got me was the hour long detailed video that I found.

Raymond McConville - Facebook Review

Fridge power consumption is minimal, and the versatility is brilliant! Only gripe I have is the fridge app is a bit fiddly to arrange and connect to on my phone. Other than that, A1!

Stuart Voss - Facebook Review

I have a range of kickass products from batteries to battery charger and I’m about to receive an inverter. If I had the money I would consider asking for a franchise.

Wez Paton - Facebook Review

Was at a great price. But even better the customer service and communication from the whole team was awesome!! These guys go above and beyond what is expected!

Matthew Rigby - Facebook Review

My respect and congratulations for the service that you provide. Placed our order and they were delivered to me in perfect condition. Great service, great price.

Derek Simpson - Facebook Review

Fridge turned up overnight Monday/Tuesday. I got home from work at 1.30 am this morning & had to unpack it. Great looking unit. Bigger than I thought.

Neil Adsett - Facebook Review

I got an Evakool fridge over 5 years ago & it's still going good. Friends have purchased & are happy & the savings from not getting that OTHER brand at twice the price. (great service,great product)

Denise & Denis Johnson - Facebook Review

Australian Direct Warranty

The warranty terms specific to each product are included in each product listing page. Please check these pages for warranty details. Should you have any questions concerning a specific product, please contact us via (07) 3123 4715 or sales@australiandirect.com.au.

Some products sold by Australian Direct are shipped directly from our supplier’s and/or manufacturer's premises. In these cases, product warranties may be handled directly by the manufacturer as they have specialist teams dedicated to service and warranty support regarding their products. They can also direct you to the closest service agent who can inspect, diagnose or repair any faults that may be required in order to get your product working again.

Contact details are generally supplied with the products themselves (i.e. owners manual). If you did not receive this information with your order, please contact us via (07) 3123 4715 or sales@australiandirect.com.au and we will arrange to have this information sent out to you.

If you would like to contact a manufacturer yourself, here is a list of our current supplier’s and/or manufacturer’s:

Please be aware that if you have ordered multiple items from our website, your order may arrive in separate deliveries on different days as they may have originated from different shipping locations.

In order for any of our service departments to assist you quickly in the case of a query or claim, please have your original order or tax invoice number on hand when you ring. If you do not have one, please contact Australian Direct to receive a copy emailed to you.

Items that are Dead-On-Arrival, or DOA

For any product that is received and is found to not function at all (i.e. be dead-on-arrival) within 1-2 weeks of receiving the product, we will replace the product for free. After this time, you may contact Australian Direct to find out if we will replace or repair the product.Should you have any questions about the warranty conditions please contact Australian Direct directly via (07) 3123 4715 or sales@australiandirect.com.au.

Warranty Conditions

Australian Law

The Australian Direct warranty for all products is provided in addition to the other rights held by a consumer under Australian Law.

Under these laws you are entitled, as a consumer, to a replacement or refund if a product does not perform as it was advertised to, and for compensation of reasonable damages or losses incurred. You are also entitled to product replacement or repair if the products are deemed to not be usable or failure does not result in completely non-usable products.

Other Conditions

The first date of purchase is when the warranty period begins. Warranty periods will NOT be renewed or extended after a product repair or replacement.

You must produce the sales receipt of the product as proof of purchase when a warranty claim is made, otherwise, Australian Direct holds no liability to replace or repair a product.

Warranties are only offered to the original end user of the Australian Direct product. Warranties are not transferable to another party.

Warranty terms only apply to products purchased directly through Australian Direct or authorised resellers.

Warranty Exclusions

Conditions and warranties are excluded to the extent that they are permitted by law. The warranty conditions set out by Australian Direct are considered null and void if a defect, malfunction, or failure is caused by:

Negligence in following proper product installation, operation, or repair/maintenance instructions/protocols.

Use of a product for purposes other than those it was created or designed for.

Neglect, poor handling, and/or accidental damage.

Third-party alterations, repairs, and “mods”/modifications without the expressed written permission by Australian Direct.

Contaminations of products by foreign matter, foreign material, or other products.

Incorrect charging methods, such as overcharging and undercharging.

Costs Not Included Within The Australian Direct Warranty

Labour costs.

Transit costs (if the product must be sent back to Australian Direct).

Other Non-Included Warranty Items

Any property or personal damage/injury, direct/indirect loss, consequential losses, and supplementary expenses are excluded to the extent that they are permitted by law.

Changes in product condition or operational ability resulting from incorrect storage, fitting, application, maintenance, environment, or others as described and permitted by law.

Extreme weather conditions.

Return Policy

Change Of Mind / Item Is Unsuitable

If you have decided to return an item because you have changed your mind or feel as though the item is no longer suited to your 12V system, the item can be returned for an exchange, credit or refund, pending the following criteria are met:

The item is returned in a new, unused condition, complete with original packaging.

You notify us within 7 days of receiving the item that you wish to return it.

For Exchanges:

If the item is returned in new, unused condition with original packaging, a 5% restocking fee applies.

If the item is returned in used condition without the original packaging, a 15% restocking fee applies.

For Credits & Refunds:

If the item is returned in new, unused condition with original packaging, a 5% restocking fee applies.

If the item is returned in used condition without the original packaging, a 15% restocking fee applies.

Conditions:

The customer is required to cover postage costs to return-freight the item back to us.

Original freight charges will not be refunded under any circumstance.

The customer is not eligible to receive Reward Points on exchange purchases.

Item Not As Described

If you have decided to return an item because you feel that the item is not as described on our website (i.e. incorrect item dimensions, incorrect colour or model variance), you are required to provide evidence so that we can investigate your claim. If your claim is approved, and your claim meets the criteria below, all expenses (including freight) will be refunded to you in full.

Criteria:

The item is returned in a new, unused condition, complete with original packaging.

You notify us within 7 days of receiving the item that you wish to return it.

What if some items are damaged when I received them?

All items that leave either our warehouse, or our suppliers / manufacturers premises are adequately packed and sent in good working condition. Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, please contact us via (07) 3123 4715 or sales@australiandirect.com.au within 48 hours of receipt of the item. If notice is not received within 48 hours customer is liable for return freight expenses on replacement items.

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take of photo of the damaged item/s.