Category for this group. For example, a group
designated as type catalog is a
service catalog group and can also be accessed under the Service Catalog > Catalog Policy > Fulfillment Groups module.

You may need to personalize the form to add the
Type field. Activating the
Work Management plugin adds the
Type field
automatically.

Note: ITIL is added for groups with
an empty group type. Also, the default reference
qualifier for tasks allows these groups to assign
tasks and other task types to the
group.

Group email

Group email distribution list or the email address of
the point of contact, such as the group manager.

Parent

Other group of which this group is a member. If a
group has a parent, the child group inherits the roles
of the parent group. The members of the child group are
not members of the parent group. For example, if an
incident is assigned to the parent group and you click
the Assigned to lookup icon, only
the members in the parent group are available. The
members of the child group are not available.

Active

Check box that indicates whether the group is active
or inactive. Inactive groups still appear in any
reference field that already references the group, but
are not visible by non-admin users in:

lists of groups

the reference lookup list for reference
fields

the auto-complete list of groups displayed when
you type into a reference field

Check box that controls whether the group members
receive individual emails when someone sends an email to
the Group Email address. The only
exception to this functionality is for approval
notifications, whereby all members of a group receive an
approval notification, regardless of the
Include members selection.
See Receive notifications for more information.

Description

Helpful information about the group.

Add a user to a group

Add a user to a group so the user inherits all the roles assigned to the
group.

Before you begin

Role required: user_admin or itil

Procedure

Navigate to User Administration > Groups.

Click a group Name.

In the Group Members related list, click
Edit.

Select one or more names in the Collection list.

Click Add.

Click Submit.

Remove a user from a group

Remove a user from a group when they change roles.

Before you begin

Role required: user_admin or itil

Procedure

Navigate to User Administration > Groups.

Click a group Name.

In the Group Members related list, select the check box next
to a group member name.