Widespread Processing Outage Preventing Fee Payments

We are experiencing issues with online payment card processing through Heartland (see their announcement below) . The issue was first encountered around 7:45 a.m., and appears to be the result of a a widespread problem that is affecting many of Heartland’s customers. While the issue is not affecting students’ ability to register for classes, those who are registering for classes likely are experiencing issues when attempting to make payments.

The North Orange County Community College District IT team is in contact with Heartland in an effort to monitor and resolve the issue. In the meantime, a message has been posted to Heartland’s payment page informing students of the issues and suggesting that they try again at a later time.

From Heartland:

Intermittent System Error When Making A Payment

Please be advised that we are currently experiencing intermittent system errors when making a payment. A payer may experience an unexpected error message when submitting payment.

We are aware of the situation and are in the process of identifying the root cause. We will provide updates and resolution time frames as we continue to gather more information.

If you have any questions regarding this email, please do not hesitate to contact us via TeamSupport, clientsupport@ecsi.net or call 800-437-6931.

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