Sync not completing on Vista Home notebooks

The site has ACT! Premium EX 10.1.199 installed on a Win 2003 server and 3 notebooks running Vista Home Basic. The notebooks connect using Telecom 3G aircards, through a VPN connection, using Network sync. The publisher & remote DBs are small - about 250 contacts. Looking at the synclog, the sync starts ok & quickly gets to the "Server schema synchronised" point. It then sits there going nowhere until the session is cancelled or it produces an error: "Message: Synchronisation has failed. ACT! is unable to connect to the the sync server. Check to be incoming "accept incoming sync" is enabled ......".

The aircard connection might be a bit unreliable - it has a habit of dropping off when I connect to the notebook using Logmein. But one log shows it was connected for almost 9 hours before the sync was cancelled. In that time 78 records were added/updated.

The last good sync was when the remote was originally created, & it was sync'd via cable in the main office.

Re: Sync not completing on Vista Home notebooks

If you are syn through a vpn , in the remote database goto tools synchronization panel, select manage connection information, replace the section host compuer name with ipaddress of master computer where the database is.

Re: Sync not completing on Vista Home notebooks

Thanks for the suggestions. In the meantime I had a another dig & found 2 attachments of 45MB created several days after the original remotes. So I have deleted those & will see how it goes. Thanks for your help.