Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I accidently pressed the wrong button on their website for a class. I called them 5 minutes later to tell them and ask them to reverse the charge. They said "too bad" they wouldn't do it. I now am out the money, no class, nothing. I used to donate to them, but I will never again. I am a single parent with a handicapped child an I cannot afford this. What a sorry bunch of creeps. It would not even have hurt them a bit. It wasn't as if I scheduled a class and cancelled the day before. IT WAS FIVE MINUTES.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Jack Drawhorne - (U.S.A.)

It is unfortunate that a volunteer operated organization such as the American Red Cross must occassionally use people on the telephones who either do not know their job or how to help the public.

Here is what you need to do to get your money back.

1. If the chapter's website has the name of the Executive Director, ask for that person by name. If no name is given on the site, ask for the Executive Director's name and then ask to speak directly with that person. Do not say what it is in reference to the person answering the phone unless they insist, then keep it general, civil, even happy sounding.

2. If the Exe Dir does not help you, write a registered letter to the Chairman of the Chapter Board.

3. If the Chapter Board does not help you, go to the national website of the Red Cross and call their main switchboard. Ask for the name of the regional director in your area and a direct telephone number.

4. If all else fails, contact the mayors office in your city. Most Red Cross chapters are very cooperative with the local mayors.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.