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My family stayed at this property the night before cruising out of Manhattan.
I chose the property based on the fact they would let me park my car for 7 days at no additional charge. The pictures of the facility were also attractive. Booking on...More

Terrible customer service. Wasn't greeted properly or made felt welcome at all.
None of the lights in our room worked.
The shower took 5 minutes to heat up, then if you were lucky you would have a 2 minute Luke-warm shower.
Not to mention the...More

We booked a room and received a confirmation that a room was reserved for us. When we got to the hotel after a 2 hour drive at 9pm at night with no where else to stay, to find out the hotel did not have a...More

I stayed overnight at this hotel and was pleasantly surprised how comfortable the beds were and how nice it was. The price was right and there was a shuttle available for the outlet mall or the airport and it was free (BIG plus!!)
The only...More

I had reservation for two nights -- After checking into the hotel -- I found few issues --
(a) Room ac was not working properly and room window was kept open in order to let the air in the room.
(b) The shower water had...More

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When I stayed here almost a year ago, it was not busy at all. Fortunately, from what I am reading, I did not have any problems. So sorry for all your CS issues. Sounds like they need some serious training! Of course that all... More

When I stayed here almost a year ago, it was not busy at all. Fortunately, from what I am reading, I did not have any problems. So sorry for all your CS issues. Sounds like they need some serious training! Of course that all trickles down from the ownership/management.