As a consumer this week’s report that two of Canada’s big three telecoms are seeing complaints rise came as no surprise to me.
And if I could offer one small piece of advice to the companies that are seeing complaints climb — answer your customers when they try to reach you.
Telus seems to have caught on; the others – not so much.
According to Canada’s Commissioner for Complaints for Telecommunications Services 2011-2012 report, ... Read More …

If you’re the parent of a teenager, you’ve likely already figured out that texting is their preferred form of communication. Sending a text message to your kid effectively grabs their attention, even for a few fleeting seconds. My own daughters will look at a text but they won’t always answer a ringing phone, especially if they know it’s me calling!
Hail technology and bring it on to effect positive change in teens’ health care. At ... Read More …