Compassionate Airfares

​Compassionate airfares maybe available through Air New Zealand to immediate family members needing to attend the funeral service only within New Zealand. If travelling internationally assistance only applies to change fees which are fees that apply to changing an existing booking and fare.Applications are mostly made after travelling once you have supplied the necessary documentation.Air New Zealand now require you to acquire prior approval by phone before applying for compassionate fares to prevent the application of being applied to cut rate fares. You can phone Air New Zealand with your booking or ticket reference number on 0800 733 8637 and their staff will advise you if there is likely to be a refund or not.If you are eligible for a refund either full or partial, you will fill in the form provided by us or by Air New Zealand and fax or mail it to Air New Zealand refunds team for processing.

At your request we will then forward the necessary form to Air New Zealand verifying the death.Please feel free to ask us for further information.