Well known for sure. Many of the forum members have called in and submitted tickets as well to BMW Assist. Dealer won't be able to do much, all you can try is getting a software update to see if it helps (which I'm not willing to do since I don't want something else to break with the update).

BMW Assist just told me they are 'working' on a resolution and the problem is known.

No timeline on resolution unfortunately.

Yea, and it's been ongoing since March 2019, or almost a full year.

I find it hard to understand why they are not putting more pressure on this item to get resolved. Didn't realize it's almost been a year since it's been ongoing.

Well known for sure. Many of the forum members have called in and submitted tickets as well to BMW Assist. Dealer won't be able to do much, all you can try is getting a software update to see if it helps (which I'm not willing to do since I don't want something else to break with the update).

BMW Assist just told me they are 'working' on a resolution and the problem is known.

I wish I was so lucky. After not having it work pretty much from July - Oct, it started working after my software update to 07/2019.47 in Nov. Now nothing works. Tried the reboot iDrive, then update Apps and Services, which gave me the "Cannot be completed at this time" message.

I paid $300 for remote start, which depends on ConnectedDrive, and just doesn't work consistently.

My last ConnectedDrive update per the App was 1/9/2020.

To troubleshoot, I did the iDrive reboot and then update apps and services. Are there any other troubleshooting steps I can take??

Update - I got it working. The third step that fixed it (after iDrive reboot and update apps and services) was to delete vehicle in app and add vehicle back to app.

Same thing here with the new 118i 2020 model. App worked for about a month and then no update on location. I removed the car from the app and re-added it, updated software but still no luck. Hope it just started working again!

I wish I was so lucky. After not having it work pretty much from July - Oct, it started working after my software update to 07/2019.47 in Nov. Now nothing works. Tried the reboot iDrive, then update Apps and Services, which gave me the "Cannot be completed at this time" message.

I paid $300 for remote start, which depends on ConnectedDrive, and just doesn't work consistently.

My last ConnectedDrive update per the App was 1/9/2020.

To troubleshoot, I did the iDrive reboot and then update apps and services. Are there any other troubleshooting steps I can take??

Update - I got it working. The third step that fixed it (after iDrive reboot and update apps and services) was to delete vehicle in app and add vehicle back to app.

Just curious:
1. Are your remote services still working?
2. Have you done any software modifications? (via E-SYS, Bimmercode, etc.)

Just curious, I have a 2019 X3 I got last March and my wife got a 2019 330 last May. My ConnectedDrive app has worked flawlessly from Day One ( knock on wood) while hers had problems one month in. Repeated trips to the dealer, working with BMW corporate, etc. they finally agreed to exchange her vehicle for a different one. This one also had problems with ConnecredDrive but not to the same extent as the original car. I realize the software is specific to the model but since the problems seem to be with overall connectivity why has mine worked perfectly and hers given her so many problems? I would think the underlying technology would be the same.

Just curious, I have a 2019 X3 I got last March and my wife got a 2018 330 last May. My ConnectedDrive app has worked flawlessly from Day One ( knock on wood) while hers had problems one month in. Repeated trips to the dealer, working with BMW corporate, etc. they finally agreed to exchange her vehicle for a different one. This one also had problems with ConnecredDrive but not to the same extent as the original car. I realize the software is specific to the model but since the problems seem to be with overall connectivity why has mine worked perfectly and hers given her so many problems? I would think the underlying technology would be the same.

That's nuts. Yes, it's a software issue, and virtually guaranteed to not be hardware related/specific to that one vehicle.

To be honest, the average BMW representative (whether at the dealer, at customer relations, or a "Genius") is a total idiot when it comes to iDrive software and updates. It's amazing how disconnected and in the dark they are. Therefore, I'm not shocked that BMW would rather replace the vehicle rather than clog their resources with your "problematic" vehicle.

BMW should poach folks from Tesla or a software company to fix iDrive and Connected Drive functionality, as well as establish a better infrastructure for how software integrates into the BMW strategy. Even 1 year after the G20 launched with iDrive 7, it's still a total shit show.

I had an issue for over a week as the Andriod BMW app was not able to connect to the vehicle.

Try this
1)Starting from the idrive main menu, scroll down to the Apps tab and click once with the large rotary idrive button. Then press the 'option' button on the center console. select 'Update services' and wait.

2)Restart the idrive with the radio on/off button by holding it down to power down. Then press again to turn back on.

Note: May also need to uninstall and re-install the BMW connect app on your smart phone.

I tried some shit recommended by someone here and it fixed it.. for like 2 weeks. It's broken again and doesn't tell me statuses of the vehicle.. I'm truly surprised no one has sued BMW for this crap. Absolute morons running their tech.

Like how hard is it to get some experienced developers for fucks sake.

I tried some shit recommended by someone here and it fixed it.. for like 2 weeks. It's broken again and doesn't tell me statuses of the vehicle.. I'm truly surprised no one has sued BMW for this crap. Absolute morons running their tech.

Like how hard is it to get some experienced developers for fucks sake.

Especially when this shit used to work near-flawlessly with the old app and my e90 lci. Until they started removing features...

I tried some shit recommended by someone here and it fixed it.. for like 2 weeks. It's broken again and doesn't tell me statuses of the vehicle.. I'm truly surprised no one has sued BMW for this crap. Absolute morons running their tech.

Like how hard is it to get some experienced developers for fucks sake.

Get your software updated to 3/2020.30 if you can - this fixed my Connected Drive issues!