When someone no shows an appointment and we break it, there is no way to see in the Patient Information when/what time the appointment was. It shows they had an appointment and missed it but we aren't able to tell them when they appointment was scheduled for.

We have users, who from time to time still select ICD-9 codes in the system which creates more work for our biller, as we export charges via HL7 to Allscripts PM. It would be nice if we could "hide" the old ICD-9 codes from the users. This is an option in other software that we use.

Sometimes a recall appointment is scheduled to soon, before the 6 mo. and 1 day frequency by accident. If a popup alert appeared to make the scheduler aware they are scheduling the patient too soon would be great. The popup could say that this "appointment is being scheduled prior to their next recall date, do you want to continue?"

Having the ability to select multiple carriers when posting a batch Insurance payment would greatly speed up posting payments. At this time we can either select one patent by name or one Insurance carrier. Often times we get a check vouchers with over 100 claims on it. These vouchers contain multiple group #'s (which do not always print on the EOB) so we forced to select each patient when we want to post a payment. I ask that you please Mirror Dentrex Core to help us with this issue.

There is an option to choose electronic payment when posting an insurance payment, however, there's no way to distinguish that on reports. So the option is there, but it doesn't really serve any purpose the way it's set up. There should be a "insurance - check payment" and "insurance - EFT payment" on the daysheet receipts like check payment or check payment by mail.

Our providers don't always immediately sign off on clinical notes. This allows for another user to go in an modify the clinical note information before the provider is able to sign off. I contacted support and confirmed that this is not a table that is logged in the system. I also spoke with a programmer who provided a quote for a custom report, however, the report will only show the initial operator who created the note and the last person to modify the note, nothing in between. I think this would be a valuable report for compliance reasons.

We are a FQHC clinic in California and need to be able to bill 2ndary claims on UB04's electronic to the state. Currently, software is unable to do this. Our revenue is delayed because of this issue. There needs to be a workaround or convert the 2ndary ins to primary in the background inorder to get this claims paid, besides dropping to paper and mailing. If there are any California FQHC's that have Dentrix, and would like to be able to bill out your 2ndary claims electronic through Dentrix, please vote on this enhancement.

Currently the report needlessly pulls many claims that don't need a secondary claim to be filed, because the primary payment/adjustment resulted in a $0 balance. Those claims on the report still need to be reviewed. Report parameters should include a check box with for Exclude.

Dentrix Enterprise does not have a good no-show report. It's very difficult to drill down on trends in no-shows (i.e. how long ago they're scheduled, what type of appointments, whether or not they were confirmed, when they were confirmed).

When you enable the automatic continuing care feature (which is great) for newly scheduled patterns, it puts the current date in the "continuing care" field. When they complete the appointment, that field is updated to reflect the appropriate due-date. However, if the patient no-shows the field remains populated with the date on which you made the initial appointment.

When the Family file screen is opened, any notes in the Patient Notes section don't show until the View button is clicked. Is there a default that can be changed so that the notes always show unless the Hide button is clicked? Many important notes are not seen unless someone takes the extra step to look to see if there’s anything there.

Naming the 835 Files for easier downloads.
It would be very helpful to have the insurance company named or more identifying informationm or at the very least a check box or highlight which file you're on. It is very easy to lose your place when opening up each and everyone to find the file that you're looking for.