network unlock code

ive registerd a new phone(with the help of your support team) but i know am having problems getting a network unlock code, its saying the imei isnt in the system despite one of your team registering the phone earlier.

Re:network unlock code

ive registerd a new phone(with the help of your support team) but i know am having problems getting a network unlock code, its saying the imei isnt in the system despite one of your team registering the phone earlier.