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4 Tips to Surviving the CFPB

Considerations for a good complaint management solution

Formed in 2010, The Consumer Financial Protection Bureau (CFPB) has been tasked with providing regulation, supervision and ultimately enforcement for the betterment of US consumer affairs in the financial industry.

The CFPB elicits complaints from consumers to ensure those with a problem have a guaranteed way of finding a resolution to their complaint. Complaints are made public for everyone to search and consumers have direct access to the complaints made about a given company. Both high-profile names and local firms are feeling the CFPB’s reach.

So how can your firm stay compliant with the CFPB and avoid additional scrutiny? The next page has four recommendations to help your company.

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