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Consumer Advice

Trading Standards is always working to achieve a fair and safe trading environment and informed confident consumers.

First line consumer advice is provided through a national Trading Standards helpline Citizens Advice consumer service on 03454 040506.

Depending on your supplier, calls to geographic numbers may be cheaper. The following is the geographic alternative to the main 0345 Citizens Advice consumer service number, which will be charged at the local rate – 0208 1850 710.

This is also the number to call if you wish to report any concerns you may have with the way traders and businesses are operating. All consumer concerns and issues are logged centrally and answered where possible.

Enquiries and concerns requiring further investigation will be escalated to local Trading Standards services as and when necessary and appropriate.

Business Advice

If you are a business, visit our business pages for advice and licencing information.