Diner Manager

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?

Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging now operates 119 hotels in 33 states.... and our forward momentum is expected to continue!

At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.

The Diner Manager is responsible to lead the diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere. The Diner Manager will empower each Supporter to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other. Further, they will meet profit expectations by taking action to build sales and control costs without sacrificing quality.

CORE ACCOUNTABILITIES:

Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them. Check on guests at their tables, thank guests for coming. Train and empower Supporters to take service-recovery actions.

Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days. Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs.

Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection. Maintain a clean/sanitary/safe environment at all times, including safe food handling procedures. Call shifts you don't work. Check if sidework, cleaning and service are in order.

Motivate team members to achieve monthly bonus goals by posting Sales vs. Budget daily, posting food cost bi-monthly and encouraging them to take actions to build sales and control costs.

Actively participate in community and civic affairs in local area.

Communicate, promote and model ONE's Support Culture and values.

Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications.

Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc.

Perform duties of Cook, Wait Staff or Utility (as described in the respective job description), as needed to assure adequate operation of all functions of the diner are satisfactory to guests. Act as Manager on Duty and perform the function of supervising the hotel functions as well as the diner responsibilities. Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.

Provide leadership and direction department heads and front line staff.

Ensure adherence to company and brand standards, and ensure compliance with all legal and regulatory compliance requirements.

Identify and respond to guest feedback and facilitate prompt and effective resolution to guest concerns and complaints.

Accomplish People Support strategies by determining accountability, enforcing policies procedures and requirements, communicating ONE programs and appraising and reviewing performance and compensation practices.

Support organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; Establish functional objectives that align with organizational objectives.

Requirements

REQUIRED ATTRIBUTES:

A minimum of 3 years' food management and leadership experience, to include successful management of a large staff and focus on exceptional guest service.

Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.

Ability to work effectively as an independent contributor, and as a part of a collaborative team.

Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

www.onelodging.com.

BIG PICTURE:

The Diner Manager is responsible to lead the diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere. The Diner Manager will empower each Supporter to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other. Further, they will meet profit expectations by taking action to build sales and control costs without sacrificing quality.

CORE ACCOUNTABILITIES:

Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them. Check on guests at their tables, thank guests for coming. Train and empower Supporters to take service-recovery actions.

Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days. Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs.

Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection. Maintain a clean/sanitary/safe environment at all times, including safe food handling procedures. Call shifts you don't work. Check if sidework, cleaning and service are in order.

Motivate team members to achieve monthly bonus goals by posting Sales vs. Budget daily, posting food cost bi-monthly and encouraging them to take actions to build sales and control costs.

Actively participate in community and civic affairs in local area.

Communicate, promote and model ONE's Support Culture and values.

Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications.

Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc.

Perform duties of Cook, Wait Staff or Utility (as described in the respective job description), as needed to assure adequate operation of all functions of the diner are satisfactory to guests. Act as Manager on Duty and perform the function of supervising the hotel functions as well as the diner responsibilities. Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.

Provide leadership and direction department heads and front line staff.

Ensure adherence to company and brand standards, and ensure compliance with all legal and regulatory compliance requirements.

Identify and respond to guest feedback and facilitate prompt and effective resolution to guest concerns and complaints.

Accomplish People Support strategies by determining accountability, enforcing policies procedures and requirements, communicating ONE programs and appraising and reviewing performance and compensation practices.

Support organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; Establish functional objectives that align with organizational objectives.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Description

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?

Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging now operates 119 hotels in 33 states.... and our forward momentum is expected to continue!

At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.

The Diner Manager is responsible to lead the diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere. The Diner Manager will empower each Supporter to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other. Further, they will meet profit expectations by taking action to build sales and control costs without sacrificing quality.

CORE ACCOUNTABILITIES:

Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them. Check on guests at their tables, thank guests for coming. Train and empower Supporters to take service-recovery actions.

Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days. Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs.

Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection. Maintain a clean/sanitary/safe environment at all times, including safe food handling procedures. Call shifts you don't work. Check if sidework, cleaning and service are in order.

Motivate team members to achieve monthly bonus goals by posting Sales vs. Budget daily, posting food cost bi-monthly and encouraging them to take actions to build sales and control costs.

Actively participate in community and civic affairs in local area.

Communicate, promote and model ONE's Support Culture and values.

Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications.

Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc.

Perform duties of Cook, Wait Staff or Utility (as described in the respective job description), as needed to assure adequate operation of all functions of the diner are satisfactory to guests. Act as Manager on Duty and perform the function of supervising the hotel functions as well as the diner responsibilities. Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.

Provide leadership and direction department heads and front line staff.

Ensure adherence to company and brand standards, and ensure compliance with all legal and regulatory compliance requirements.

Identify and respond to guest feedback and facilitate prompt and effective resolution to guest concerns and complaints.

Accomplish People Support strategies by determining accountability, enforcing policies procedures and requirements, communicating ONE programs and appraising and reviewing performance and compensation practices.

Support organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; Establish functional objectives that align with organizational objectives.

Requirements

REQUIRED ATTRIBUTES:

A minimum of 3 years' food management and leadership experience, to include successful management of a large staff and focus on exceptional guest service.