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Shipping information description and explanations

Note: Basic shipping knowledge for online shoppers.

Operating Information

Below is some common operating information. It means the parcel is not actually with the carrier or shipped by the carrier yet. Under most circumstance, it just tells us that the parcel info is received by the carrier but not the parcel itself; if the status remains unchanged for a long time, please directly contact the seller to confirm whether the parcel is actually shipped or not.

Accepted/Mailed

Pre-advised

Pre-advice Received

Pre-registered/Pre-registrado

Info-received

Electronic notification of shipment

Electronic Notification Received

Item is announced

Item received by courier/Acceptance/Posted

data centre, Order information has been transmitted to

The item information was created by the seller

The Item is at the shippers warehouse

Parcel Data Received

Post received the information

The item information was created by the seller

Shipping information received

Received from Customer

Notification of shipment confirmation

Your parcel will be with us soon

It means that the parcel has been received/accepted by the carrier and will be arranged to be shipped out. Please wait for the status to be updated by the carrier patiently.

Posted at origin

Posting/Collection

Picked up/Collected

Arrived origin post office

Insert item into bag

Item posted

Processed at the sorting center

Origin Post is preparing shipment

Item is ready for transport

Item received for processing

Item is at the shipper’s warehouse

Received notice that the originating post is preparing to dispatch this mail piece

Departure Information

After the parcel is received and processed by the carrier, it will be then arranged for shipping out soon. Generally, for postal parcels, the shipping time highly depends on the carrier's distribution networks, local customs inspection, airline arrangement, etc, so the delivery time might be longer than expected, and the tracking status might not be updated for days long; therefore, please wait for the parcels patiently or contact the seller for help directly if necessary. Below we list some common information which means that the parcel has left the originating country/area for the destination, but it has not arrived in the destination yet.

Send item abroad (EDI-received)

EDI stands for "Electric Data Interchange", it means that your parcel has been sent out, and the tracking info has been synchronized to the tracking system of the destination carrier.

Send item abroad (export)

Departure to country of destination

On transport to the country of destination

Departure from outward office of exchange

Departure scan

being processed for departure

Arrival at export hub

En route to the destination country

Otb

"Otb" stands for "Outward Bound" which means the parcel has been shipped out from the originating country/area.

Dispatched to overseas

International departure

Guangzhou Terminal, left hand navigation

Shanghai Pudong, left

Shanghai Pudong, left hand navigation

Item sent abroad

Arrival Information

Once the parcel arrives in the destination country/area, the tracking info will be shown as follows mostly. In that case, it is suggested that the addressee can contact the local carrier directly for further tracking info or delivery arrangement.

Arrival Scan

Import

Incoming mail

Inb

"Inb" stands for "Inward Bound"; means that the parcel has reached the destination country/area.

The item has been processed in the country of destination

Import of international mail

Arrival from abroad

Inbound item forwarded to delivery Post

Arrived in the destination country

Arrived at overseas

It does not mean that your parcel has already arrived in the destination country/area, it can also be possible that the parcel just arrives in the transit country.

Customs Information

Customs inspection is an important procedure during the transportation. Normally, after the parcel arrived in the destination country/area, it will go through the course of customs inspection. If the status of the parcel has not been updated for a long time, based on the tracking info, the addressee should either contact the seller for the necessary document/paper needed by the customs, or contact the local customs to assist in customs clearance. Below please kindly check the common customs information.

Inbound Into customs

Clearance event

Handed to customs

Held by customs

Submission to customs authorities

The item is pending customs inspection at the destination

If the shipments are sent to France and held by the customs, it is suggested that the addressee can get back to the seller to ask for some kind of invoice or a description of the parcel for the customs. For your information, if the parcel is not claimed for a long time, the parcel will be then destroyed. So please pay attention to the deadline.

Customs Clearing. Missing or Incorrect Invoice

Awaiting presentation to Customs

Item contents counterfeit or pirated goods

Importation of the goods is restricted

Prohibited articles

Retained by customs for unspecified reason

Awaiting payment customs taxes

This means that your parcel has gone through the customs.

Released by customs

Inbound Out of Customs

Customs inspect complete

The customs clearance is completed

Customs clearance, Released by custom house

Last-mile Delivery Information

When the parcel arrives in the destination country/area, it will then be forwarded to the final facility/post office for the last-mile delivery. Therefore, the addressee can contact the local carrier to get the info of where to pick up the parcel, or wait for the delivery by the mailman patiently. If there is anything wrong with the reception of the parcel, please contact the local carrier directly for help if necessary.

Arrived at facility/Arrived at post office

Out for delivery

Arrived To Office

Held at delivery depot

In the delivery process

Out for physical delivery

Arrival at Post Office

Arrival at Pick-Up Point

Submitted for delivery

Delivery scheduled

Recipient advised to pick up the item

First Notification to recipient

Poste Restante

Delivery in process

Arrived at the place of delivery

At parcel delivery centre

It means that the parcel has been stored in the local post office; the addressee should pick up the parcel before the deadline, otherwise the parcel might be returned back to the sender then.

Unsuccessful Delivery Information

The below failure information shows that your parcel has failed to be delivered after delivery attempt. It can be due to various reasons: addressee not available at the time of delivery; delivery delayed and rescheduled; addressee requested later delivery; address problem, etc. Under such circumstances, it is suggested that the addressee should contact the local carrier directly about new delivery arrangement, where to pick up the parcel, or address information change. Also, please pay attention to the collection deadline.

Redirected

Undelivered as addressed

The recipient was not present

Did not properly cast

Attempted/Failed Delivery

Delivery failure

Item being held

Item not delivered

Available to collect

Unsuccessful delivery attempt

Consignee address not correct

An attempt to deliver your item

Unable to deliver as there was no access to the delivery address

The address given on the item is incorrect

Impossible to locate the addressee's place of stay

The addressee does not reside at the given address

Incorrect/illegible/incomplete address

Unsuccessful delivery attempt. Notice left

Delivery failure, Addressee has p.o.box, Addressee advised to pick up the item

In most cases, when the recipient is not present, a notice will be left by the postman, and the addressee should contact the post office for re-delivery arrangement.

Refusal of payment customs charges

Exception Information

Under most circumstances, a parcel will be returned to the sender for the following reasons: the parcel is unclaimed for a long time after several delivery attempts; the address info is wrong/incomplete; customs issue; package loss/damage, etc. If that is the case, the addressee should contact the seller directly for a solution if a parcel is being returned or already returned back to the seller. Below please check the common exception information.

Item not allowed (x-ray) and rejected

It means that there are prohibited goods in the parcel; it cannot pass through the X-ray machine and the parcel is therefore returned. If necessary, please directly contact the seller for assistance.

Exchange Bureau, has imported opening

Item refused by addressee - Item returned to sender

Missed delivery - returned to sender

Return to sender

Addressee being notified

Being returned

Import each other (internal transit)

Exception

The item is being returned to the sender

Item unclaimed

Return to sender, Addressee cannot be located

Prohibited articles

Final Delivery Information

Please kindly check the below delivery info which means that the parcel has been delivered successfully. Generally, if the addressee does not receive the parcel, it is suggested that the addressee should contact the carrier for delivery details; or directly get back to the seller for a solution. Sometimes the parcel might be delivered to the mailbox or received by others, just check it carefully with the carrier if necessary.