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Please check the following section before completing the form FAQs. You will probably find the answer to your question here.

If you have registered an incident, you can check its current status by using the form on the right: “Check your incident status”.

If you prefer, please write to us at our Customer Service Centre. Apartado de correos 36.315. 28080 Madrid, Spain. Don’t forget to enclose the original copies of your receipts, as this will allow us to attend to your request: ticket number, boarding pass, Iberia Plus card number, etc.

Reason for the complaint

Delay

Cancellation

Baggage:

Lost Connection

Overbooking

Others

Personal details

*The fields with an asterisk are required

Datos personales

Title*

Mr

Mrs

First name*

First Surname*

Second Surname

Type of document*

Document number*

Iberia Plus Card no
Enter your Iberia Plus number for a faster response from us

Contact details

Datos de contacto

E-mail*

Confirm your E-mail*

Prefix

Contact telephone

Street

Number

Additional information

Country

Town/city

Province

State

State

State

State

Region

Post code

Flight details

Origin*

Destination*

IB Flight No. (only numbers)*

Date*

dd

mm

yyyy

Class*

Reservations record locator

Dígitos de control del Nº del billete*Ticket no.
TKT*

Reason for your complaint:

Descripción del motivo de tú reclamación

I have a property irregularity report, which I was given at the airport.

Property irregularity report  P.I.R.*

DescripciónRemaining characters from the message 5000

Attached documentation

Documentación adjunta

You can attach a maximum of three files (max 712Kb) of the following types: GIF,JPG,PNG,PDF,DOC,gif,jpg,png,pdf,doc