Softworks Blog

For over twenty years Softworks has been assisting companies around the world organize the working day in a way that makes them more productive, profitable and adds value to their operations. Our globally recognized and acclaimed Workforce Management Solutions include; Time & Attendance/Flexible Working, Labor Scheduling & Optimization, Absence Management, Project Tracking and Access Control.

Due to the continued success of the company, Softworks have an exciting opportunity for an ambitious and commercially savvy individual to grow their experience and skillset.

Job Title: Technical (Project) Implementation Consultant

The Softworks Technical (Project) Implementation Consultant (PIC) is results focused and experienced in working with customers. The Project Management group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations. The PIC will work as part of the project group and will take a balanced and measured view of implementing projects and aligning customer requirements within available project resources, both from the customer point of view and a Softworks point of view.

In addition and perhaps most importantly, the candidate should be commercially aware and technically savvy.

The PIC is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

understanding the required solution

technically implementing the solution

co-ordinate with client technical staff to deliver

implementing the client configuration

The PIC liaises with the client and draws on the support of the Softworks internal team (development, engineering, training, etc.), the PIC is well versed in delivering client specific and out of the box requirements.

The PIC will be responsible for formulating the software solution utilising standard product mixed with custom elements, always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget.

The role is customer facing and will require a portion of time supporting existing clients and site visits along with supporting sales initiatives.

This role would be ideal for someone with a technical background, who wants to move to a managerial role. This role will require regular day travel and occasional overnight national and international travel.

Qualifications

The typical PIC will have upwards of 3+ years’ industry experience and hold:

- Proven track record in problem solving

- Organisational skills

- Technically competent when dealing with product configurations

- Knowledgeable about database concepts

- Full clean drivers’ license

The candidates should have project management skills, be personal, professional, analytical and will be good in formal presentation when required by the sales organization.

Package Details

Salary: Commensurate with experience

Annual entitlement 23.5 days plus service entitlement

Generous Pension

Notes for Reviewers

Positive Indicators

Commercially Savvy, although not a sales role, having the ability to spot the opportunities for up-selling is a differentiator.