Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,688,265 users had to say

Used resolver to challenge Nat West on mis-sold bank account. Found the template and guidance cery useful. Got 1400 quid back from the bank so very pleased!
Oliver Anderson
via facebook

Excellent support. They helped me claim back bank charges. Initially the bank declined to give me a refund but with Resolvers help a full refund was issued - Thanks Resolver!!
Vickie L
via facebook

Kettner's provides

Using Resolver, you can submit an issue about 1 service offered by Kettner's. Your case will be sent to the correct person or team at Kettner's and escalated at the correct times, to the correct person, if required.

Kettner's Restaurant

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all three levels of Kettner's complaints.

Want to start a complaint about Kettner's?

Frequently asked questions about Kettner's

How do I make a Kettner's complaint using Resolver?

If you want to make a complaint about Kettner's using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Kettner's case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Kettner's, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Kettner's, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Kettner's complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Kettner's complaint Resolver guides you through every step of the process.

To help you get the best response from your Kettner's complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Kettner's complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.