Applicable values for AddDisputeRequest.DisputeExplanation

BuyerHasNotResponded

(in/out) This value indicates that the buyer has not paid for the order line item, and has not responded to the seller regarding payment. This value is allowed when the DisputeReason value is BuyerHasNotPaid.

BuyerNoLongerWantsItem

(in/out) This value indicates that the buyer no longer wants the item (buyer remorse), and the seller is willing to cancel the order line item. This value is allowed when the DisputeReason value is TransactionMutuallyCanceled.

BuyerNotClearedToPay

(in/out) This value indicates that the buyer has not paid for the order line item, and is not cleared by eBay to pay. This value is allowed when the DisputeReason value is BuyerHasNotPaid.

BuyerNotPaid

(in/out) This value indicates that the buyer has not paid for the order line item. This value is allowed when the DisputeReason value is BuyerHasNotPaid.

BuyerPaymentNotReceivedOrCleared

(in/out) This value indicates that the buyer has not paid the seller for the order line item, or has paid the seller but the payment has not cleared. This value is allowed when the DisputeReason value is BuyerHasNotPaid.

BuyerPurchasingMistake

(in/out) This value indicates that the buyer made a mistake by purchasing the item, and the seller is willing to cancel the order line item. This value is allowed when the DisputeReason value is TransactionMutuallyCanceled.

BuyerRefusedToPay

(in/out) This value indicates that the buyer has not paid for the order line item, and according to the seller, has refused to pay for the order line item. This value is allowed when the DisputeReason value is BuyerHasNotPaid.

BuyerReturnedItemForRefund

(in/out) This value indicates that the buyer has returned the item, and seller has agreed to cancel the order and issue a refund to the buyer. This value is allowed when the DisputeReason value is TransactionMutuallyCanceled.

CustomCode

(in/out) Reserved for internal or future use.

OtherExplanation

(in/out) This value can be used when no other explanation in DisputeExplanationCodeType is appropriate for the situation. This value is allowed when the DisputeReason value is BuyerHasNotPaid or TransactionMutuallyCanceled.

SellerDoesntShipToCountry

(in/out) This value indicates that the buyer is requesting shipment of the item to a country that is on the seller's ship-to exclusion list. This value is allowed when the DisputeReason value is BuyerHasNotPaid or TransactionMutuallyCanceled.

SellerRanOutOfStock

(in/out) This value indicates that the seller ran out of stock on the item, cannot fulfill the order, and has to cancel the order line item. This value is allowed when the DisputeReason value is TransactionMutuallyCanceled.

ShippingAddressNotConfirmed

(in/out) This value indicates that the buyer is requesting shipment of the item to an unconfirmed (not on file with eBay) address. This value is allowed when the DisputeReason value is BuyerHasNotPaid or TransactionMutuallyCanceled.

UnableToResolveTerms

(in/out) This value indicates that the buyer and seller were unable to resolve a disagreement over terms, and the seller is willing to cancel the order line item. This value is allowed when the DisputeReason value is TransactionMutuallyCanceled.