Dealers regularly reach out to me about how to restart their Special Finance efforts. They expect me to tell them what inventory to buy, or which finance companies to do business with. That’s an extreme oversimplification viewpoint. There are things I can share with a dealer but they begin with some foundational planning. Here are

Why do people decide to buy? Some consumers use an intense system of thorough investigation before they decide to purchase, while others are basic impulse shoppers. Either way, three factors affect all purchasing decisions: economic, functional, and psychological. Retailers should be familiar with the impact each factor has on the minds of consumers. Apple, Inc.

Do you have the right mix? I always get asked the two same questions about teams. The first, “How do you feel about being on a team?” Which is a crazy question to me. We are all members of different teams in life – family, sports, religious groups, communication organizations, and especially at work. Being

Have you ever tried to walk a mile from point A to point B blindfolded? Sound silly? This happens more often than we care to admit in dealerships. We have all sang the song and danced the dance. Set goals, make a plan. But remember, it is hard to achieve your dealership goals if you

Many car dealerships struggle to get the entire team to realize and respect the role and value of a Business Development Center (BDC). The BDC accomplishes many important tasks for the dealership. They are often the first impression that a prospective customer has of the store; and their primary function is to drive traffic, for