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About Us

Founded in 1998, BroadSoft is a leading technology innovator in cloud PBX, unified communications, team collaboration and contact center solutions, designed for our service provider customers across the globe.

Our Missionand Vision

As a trusted cloud innovator and market leader, we have continuously innovated in cloud unified communication software and services for the last 20 years — and we can’t stop.

Committed to redefining the future of work by inspiring teams to create, collaborate and perform in ways never before imagined, our mission is to bring best-in-class productivity and collaboration tools to businesses.

BroadSoft Business provides a comprehensive, mobile-integrated and completely open communication suite for businesses, with carrier-class reliability and security. By using our technology inspired by users and teams, you can collaborate and communicate more effectively to make your work — simple.

Our Market Leadership

With leading market share in cloud UC call control new line shipments, we are the industry leader in cloud unified communications and chosen by 25 of the world’s top 30 service providers across 80 countries.

BroadSoft presently has a clear edge over Microsoft when it comes to cloud voice capabilities, third-party integration, mobility, and contact center capabilities. When considering voice capability, it is clear that BroadSoft’s long history of providing carrier-grade voice functionality provides a service that is far more robust than Microsoft’s Cloud PBX with PSTN connectivity.

E. Brent Kelly, President/Principal Analyst Kelcor Inc.

It gives me great pleasure to honor BroadSoft as a 2016 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, BroadCloud UC-One. Our judges were very impressed with the ingenuity and excellence displayed by BroadSoft in their groundbreaking work on BroadCloud UC-One.

Rich Tehrani, CEO, TMC

BroadSoft Team-One continues to demonstrate product excellence with its comprehensive solution, updated with integrations with different best-in-class business apps, popular cloud-based file storage services, and a powerful real-time video/audio/messaging function.

BroadSoft CC-One has a strong ability to analyze and leverage structured and unstructured enterprise data to support business-intelligence-driven contact routing decisions in real time. A simple example is its ability to prioritize calls from customers who previously abandoned a call while waiting in queues.

Our Subsidiaries

Placetel is a leading cloud PBX provider and a wholly-owned subsidiary of BroadSoft. Based out of Cologne, Germany, Placetel’s award-winning telephone system is primarily aimed at small and midsize businesses and contains more than 100 powerful features that can be managed flexibly. More than 12,000 customers have already opted for a cloud PBX solution from Placetel.

BroadSoft Japan KK is a pioneer in creating innovative cloud-based communication solutions in Japan and a wholly-owned subsidiary of BroadSoft. Based out of Tokyo, Japan, it provides hosted UC services that service providers deliver to the Japanese market of 5 million small businesses — over 70% of Japan’s work force.