9304 North 43rd Avenue, Glendale, AZ85302

0 mi away

Office Hours Now Closed

Storage Customer Reviews

Was only here for 9 months, but the prices are good and the staff (especially Sofia) were always friendly and made sure I knew everything I needed to know for move in, and move out. Some places I've seen will string you along with fees, but this place makes sure everything operates smoothly and easily. Would do business here anytime!!!

Sophia was the kindest, sweetest, person I have ever dealt with in customer service. She's a gem. Great find hiring this lady US Storage! Not only do they have the best deals on rentals but they make it easy and quick.I highly recommend choosing this storage facility for your all your storage needs. I'd give 10 stars if it let me.

I have been using this place for a few months. The lady at the front desk Sofia I think is her name. She is polite and always friendly. This place is cheap and affordable. I would recommend this place to others.

Customer Service is still Alive and well US Storage Centers. I find it rare these days to find a business that treats it's customers with respect and is patient with questions about the service/product. I was referred the US Storage by a friend who had the same great experience I did. Sofia and Lucas are great at their job, they found me the perfect unit and even had a truck I could use to move my stuff (at no additional charge!!!) Even if I lived 25 miles away from this location I would still store my things here. A++++++++ Company!!!
Need a safe well maintained place to store some stuff? Call them today!!
Jason Stone

I have been researching storage units for a while and this one is by far the best deal. The Assistant manager Lucas gave us a tour, was friendly, answered all questions and even gave us additional information about other services they have. Best deals and a free moving truck. I highly recommend this place.

I like the employees Customer service Sophia was very knowledgeable and helpful great secure place to do business the units were very spacious. Sopbia was very awesome she really sold me on renting the unit

I just opened an account to rent a space for my vehicle & I found the lady working there (SOFIA) to be very helpful & thorough in letting me know what was wanted & needed to rent the unit. She was SUpER busy, but was courteous & cheerful during the entire time.

Sofia is the best!! Super helpful with showing the size of the units before renting and she made renting the unit a breeze. I came to this particular US Storage because of the reviews and was not disappointed at all! If you need to store items, this is the place. With super competitive rates and professional service, you cannot go wrong.

Sucely Ortiz was very helpful, efficient and professional. She got me everything I needed. She even went over and above and attempted to get me 13 months for prepayment of 12 months like I used to have but the new owners were not be as nice as the prior owners. Otherwise. all was fine.

I had an amazing experience, Sucely is a great manager although she was busy she let me know she would be right with me . She was fast and efficient , there should be more people like her in the customer service Industry. Over all a very good experience on my first storage unit, very informative and professional will recommend family and friends to rent here!

The manager Sophia and her awesome coworker Sucely, they rock!! Clean, professional people!!
However, security personnel suck. The guy in silver bmw!!, is not professional!! He's compensating for areas lacking - & is a jerk, he is not a security presence more like a whiny newborn!!! Possibly profiling people unfairly...not good with people skills.. But management and ops are awesome!!!

Came in with my husband to check pricing since I felt that the other storage across the street was horrible . We are so glad we came in the manger sucely was very informative and had great customer service . She made us feel so welcomed and secure with storing at this facility . I definetley recommended this storage center for anyone looking for good pricing and good customer service.

Jay was very courteous and helpful in finding us the right storage unit for our needs. He was the only person there on this hot Saturday and we appreciate him being there to be able to help us find what we needed and on short notice. Not to mention pricing is great as well. Thank you again Jay.

The experience I had at this facility was top notch. The associates that assisted me, Sucely & Vivi, were very courteous, knowledgeable, and professional. Things occurred more smoothly than I anticipated and the pricing was fantastic. I would definitely recommend this facility for your storage needs.

I haven't needed to rent a storage unit for almost 20 years and was pretty stressed out when the time came 3 months ago for me to find the right place to store everything I own.
I checked out other places and opted not to store with them for various reasons. Then I was referred to US STORAGE on 43rd Ave. and went to check them out. I was immediately satisfied with the facility and the customer service.
I am so happy I rented from them.
Because of Sucely, every step of the way has been effortless and way above par. Sucely is completely on top of her game and so efficient and polite and professional. All of which are highly important to me. Everything about renting a storage unit from US STORAGE has been a positive experience and I would absolutely recommend this facility for your storage needs.

Jay was great! He greeted us promptly. Was very knowledgeable and professional. He quickly helped us to determine what we needed and showed us the unit just to make sure. Great customer service!! Happy to call myself a customer!

Nice employees, they got deals and very affordable prices compare to other storage units out there. It's better to go to the storage unit during the daylight because they just have this one light next to you area, I wish they brighten the place up more inside by attaching more lights but that one light illuminates enough. If you go there at night, make sure you bring a good flashlight.

I've been a renter of a huge storage unit for 4 years now. The prices have gone up annually every year. They don't offer any discounts for long term loyalty customers
Instead they increase the rent by almost 25% spike in the 4 years I've rented
However the manager Yolanda is very nice
The increases in rent are from the corporate office and not her choice to force her tenants to pay these crazy increases in the rental contract rates
This is the only facility I found that had a unit large enough to store my caddy escalade and another BMW in the same unit at once!
That's the only reason I stay
The size is unreal and the gate access is open later than most other facilities making it convenient for me to go to my storage unit when I have time on my schedule, not theirs

Gina and Soley (I know I just butchered the spelling of your name, please forgive me.) were friendly and efficient. Not knowing what size unit I would need, Gina happily drove me around on the golf cart until I found the right one. Excellent customer service and great prices. Thanks Ladies!

Gina and Sucely were pleasant and helpful. we shared some laughs, and they were proficient, helpful, courteous, and knowledgeable. They honored an online deal for me, and offer a veteran's discount for when the online deal expires. Thank you both so much!

Jay, the manager who signed me up is a very nice person and provided excellent customer service . The complex itself, if I am being honest is pretty scary at night. It is very dark and the units have no indoor lighting. I don't think as a female you should go there alone after dark. But if you are looking for fast and affordable with friendly staff, This place is great.

I have a storage here and there are no working lights inside where my storage is. The staff dont seam to care about their residents at all. I was past due on my unit. I paid it the next day i left a voice mail (cause they never answer the phone). Telling them i was on my way down there (from 292miles out of town)and wanted to make sure they had removed the suspension on my gate code and the lock off my unit. I got there15 min after 6 and couldnt get in. How would that make you feel?? Like they dont care!!!!!!

I change my review!!!!!!!! Left my deceased fathers items in a locked storage unit behind a pass coded locked gate for 4 months to show up with a uhaul truck only to find out the unit had been cleared out. This facility is not secure. Do not put your stuff here if you want to keep it. The lock was picked and relooked. I can only assume that the staff was involved.

My unit was broken into and the property manager Sofia, Senior manager Gabby, and District Manager George didn't do a damn thing about it nor did they care. I DO NOT RECOMMEND THIS STORAGE UNIT TO ANYONE!!

My unit was broken into and the management can care less. When brought up I was rudely rushed off the phone with no solution?! Why am I paying extra for your security when it doesn't work?! Your gate was wide open not working the other day, the week before that your cameras were down! Horrible. Still no answer for my stolen goods. Do not store your belongings here as they are not secure. I'm turning to law enforcement as the management is useless.

Renting here was a horrible experience. The people are rude. Our unit was dirty with spiders. The police were there once a week because units were broken into. Couldn't leave fast enough. Dont rent here!

Worst experience possible. Within a week of my start date my unit was robbed. I filed a police report, but the manager refused to submit my claim until the police report copy was obtained. The cop told her this is a 2 month process and she told me I would have to wait. After giving her a copy of the police report and all the claim information, I'm still waiting. All information including the police report was given in late August. I still am yet to get to the next step in the claim. Never has the manager followed up with me. Terrible security, terrible customer service, terrible insurance, worst storage unit possible!

Other than the great customer service and the prices to fit your budget. They have rats in their units. The unit i was in the rats tore through my stuff, left residue on my clothes, and had rat poop all throughout my storage unit. I would not be going back to this storage center.

If I can give this storage place negative stars then I DEFINITELY would. My experience was horrible and the workers were definitely ZERO help at all. I decided to use this storage until because it was close to my campus (I live in California) and it was affordable. When I came back and loaded my stuff I realized that there were things missing. After unpacking, I had three TVs, my printer, my Keurig, and many many many other expensive stuff missing as well. I went in to tell the worker about it and then I was told to file a police report. I went in a second time to turn in my police report and I told them that I wanted to be in the loop with the process but didn't receive any phone calls for months. Then I went in a THIRD time to talk to them about. Well I guess I had to fill out more paperwork that they didn't give to me the first or second time I went in??? Oh and then they told me that my claim may be denied because I took everything out of the storage unit and didn't take a picture... well would have been nice to known the first time I went in. Anyways it has been three months since I have went in the THIRD time and they have not called me to tell me if my claim has been approved or not! I am mostly upset because I am a college student and I don't have much money so now I have to pay for expensive printing and coffee because my printer and Keurig got stolen. SO PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE!

The monthly fee has increased over the past 4 years ive rented a storage unit by 20%.
I started out at 156.00 a month and now my monthly fee is 255.00!
Its ridiculous.
Management is rude and adds fees on top of increased rate for 1 day late past the 2nd of the month. Late fees are 55.00!
Crazy!

Storelocal is a co-op created to empower self storage owners and operators with powerful technology and unrivaled access to the best products and services that increase their competitive advantage in the marketplace. Our members leverage new and existing resources to lower their operational costs and increase their profit.

*Subject to change. Offered only on selected units. Subject to availability. This offer applies only to the rental fee. Other restrictions, taxes, and fees, including an administrative fee, apply. See contract for full details. Promotions good for new customers only. Not available on transfers or additional spaces. Pricing subject to change. Reservation required to guarantee price. Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting. Online pricing available only for online reservations and rentals. Not sure about the size you need? Don't worry, online pricing discount will be honored for any rental originating from an online reservation. See Terms of Use

Which unit size is right for you?

XSStorage Locker

S5x5

5x10

M10x10

10x15

L10x20

XL10x30

Login or Create an Account

Your email is already registered

Please log in or continue as guest

The email or password provided does not match our records. Please try again or use the forgot password link. If you had an account created prior to 2017 you need to create a new account and link your spaces.

or

or

Forgot Password?

Enter your email address below and we'll send you a link with instructions.

Send us a message

Invalid Captcha.

Thank you

Login

Your email is already registered

Please log in or continue as guest

The email or password provided does not match our records. Please try again or use the forgot password link. If you had an account created prior to 2017 you need to create a new account and link your spaces.