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1-888-575-2775

Shadow Ridge Resort Hotel Frequently Asked Questions

How can I book other All Seasons Resort Lodging properties?

You can book any of our properties by clicking on the destination you’d like to visit from our home page, followed by the property, then “Book Now”. You will find vacation homes, hotels, and condominiums listed on each destination page. You can also jump directly to each of our destinations using the links below.

What is the difference between the Standard Rate and the Seasonal Promotional Rate?

Our Standard Rate is always available, even when other promotional rates are not. The Seasonal Promotional Rate changes depending on factors like season, destination, and property. Holidays are generally excluded from the Seasonal Promotional Rate. When it is available, however, it’s a great deal; so be sure to take advantage of it!

How can I be notified of special rates and promotions?

Subscribe to our email list by clicking here to receive special offers, discounts, and our helpful newsletter. If at any time, you would like to change your email preferences or unsubscribe, you can do so with the links at the bottom of each of our emails.

What time is check in/check out?

Check-in begins at 4 p.m. (local time). Check-out is at 11 a.m. (local time). If you are checking in after hours, specific instructions will be included in your pre-arrival emails. For more information, please call the front desk at (435) 649-4300.

Is parking available?

Every All Seasons Resort Lodging property includes complimentary parking. Guests are assigned one parking pass per Shadow Ridge Resort Hotel reservation. Please be sure to display the parking pass in your vehicle at all times while parked at the property. Please park in designated spaces only. Vehicles taller than 7 feet will not fit through the garage opening.

Parking in the ski resort parking lots overnight is not permitted. Your vehicle will be towed if left overnight. All Seasons Resort Lodging will not be responsible for towed vehicles.

Because of the large number of travelers visiting Park City at any given time, we are only able to guarantee parking for one vehicle per reservation at this property. Any additional available parking is offered on a first-come, first-served basis only.

Can I store equipment (skis, snowboards, etc.)?

Complimentary secure item storage is available at the front desk. Contact the front desk at (435) 649-4300 for more information.

Do you offer handicap-accessible rooms?

We do not offer handicap accessible accommodations at this property.

Can I bring my pet?

In the interest of our guests, All Seasons Resort Lodging enforces a strict no-pet policy. Evidence of having pets in the unit will result in a $250 charge for sanitizing the unit.

A person with a disability has the right to be accompanied by a service animal, unless the service animal is a danger or nuisance to others as interpreted under the Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102.

Where can I see nightly rates?

Nightly rates can be found by clicking “Book This Property” at the top of the page.

Why do nightly rates vary from day to day?

Nightly rates change based on a variety of factors, including season, demand, holidays, and more.

Is WiFi available?

Yes. All of our condominiums feature complimentary WiFi, so you can stay connected, no matter what.

Can I book without a credit card?

No, we require a credit card in order to guarantee your reservation.

What if I need to change or cancel my reservation?

Reservations that were booked directly with us can be changed or cancelled by calling our reservation office at (888) 575-2775. If you booked through a third-party reservation website (ex. Expedia) then you should call them. However, please be aware of our cancellation policies that are in place. If you are unfamiliar with these, please click here. We also offer a Travel Protection Plan which covers non-refundable lodging payments if your trip must be cancelled or is interrupted by unexpected resort closures due to a lack of snow or other closure causes, injury, sickness, death, travel delays or other Covered Events listed on the Agreement. This is available for purchase in your confirmation email after you make your reservation.

Why did I not receive a booking confirmation?

If you did not receive a booking confirmation and booked directly with us, please call our reservation office at (888) 575-2775. If you booked through a third-party reservation website (e.g. Expedia), please contact the service you used to make your booking.

Where can I see your booking policies?

Deposit and Cancellation Policies

48-hr No-Penalty Cancellation Policy
Plans change. When you book with All Seasons Resort Lodging, you have up to 48 hours to freely cancel your booking without penalties or fees. You don't have to worry about losing money if your plans suddenly change. You've got time to think about your booking.

the Tuesday before Thanksgiving to March 31 (winter)
A 20% lodging deposit is required 48 hours after booking. The balance is due in full either 45 or 60 days* prior to arrival. There is no penalty for cancellations within 48 hours of initial booking. Cancellations between 48 hours of booking and either 45 or 60 days* of arrival forfeit the 20% deposit; for cancellations within either 45 or 60 days* of arrival, all payments will be forfeited.

*60 days for Christmas/New Years, Sundance, and President's holiday dates.

April 1 to the Monday before Thanksgiving (summer)
A credit card is required at the time of booking to guarantee your reservation. Full payment is due 3 days prior to arrival. There is no penalty for cancellations prior to 3 days of arrival; cancellations made within 3 days of arrival will forfeit 20% of reservation value. Cancellations made on the day of arrival will forfeit all payments.

Advance Purchase Rate Policies
Full prepayment is required at the time of booking for all stays purchased under advance purchase rates. No refunds or cancellations will be issued for any reason for reservations made under advance purchase rates.

Additional Terms
All payments will automatically be charged to the credit card used to guarantee reservation on the due date. If all deposits or payments due are not received by the due dates, the reservation will be considered cancelled under the terms and conditions provided herein. No-shows will be charged for their entire stay. Because our reservations are carefully scheduled in advance, no partial refunds will be made for late arrivals or early departures.

Travel Protection Plan

You water your houseplants, double-check your tickets, and meticulously roll your clothes instead of folding them- all in the name of good trip preparation. But what about the unexpected? The long-planned vacation can quickly turn into a short-lived dream due to snow delays, sudden cancellations, or even twisted ankles.

That's why All Seasons Resort Lodging offers a Travel Protection Plan as an additional service to guests. It's simple. A 7%* charge of gross lodging cost, including tax, can be added to your reservation within 48 hours of making the reservation. This fee covers you, should any unforeseen event arise that impacts your vacation. Visit our Travel Protection Plan page to learn more.

To purchase the Travel Protection plan, please fill out the Purchase Form.

Accidental Damage Protection

Accidents happen. Fortunately, when you book with All Seasons Resort Lodging, you're automatically protected from any liability due to unintentional damage to the rental unit in which you're staying. A 3%* charge of gross lodging cost is bundled into your reservation total, so you can focus on what's important—enjoying your vacation! Visit our Accidental Damage Protection page to learn more (opens in a new tab).

Reservation Fee

Reservation fees have become standard practice in the vacation rental industry and are in place to help cover the costs associated with the reservation process. A 6.7%* charge of gross lodging cost is included in the total of your reservation. This fee helps us to offset the costs associated with credit card processing, operating our call center, and our online booking engine.

*Taxed at the current rate in accordance with city, county, and state laws.

Pets and Smoking:

In the interest of our guests, All Seasons Resort Lodging enforces a strict no-smoking and no-pet policy. Evidence of smoking or having pets in the unit may result in a $250 charge for sanitizing the unit.

For lost and found inquiries, dial “0” from the phone in your room or call the front desk at (435) 649-4300.

Do you offer concierge service?

Concierge services are available for bookings made directly with All Seasons Resort Lodging, and our front desk staff is always happy to answer any questions you may have during your stay.

Does my booking include any special offers or discounts for local activities and businesses?

Yes, we do! Select local merchants offer special discounts to All Seasons Resort Lodging guests. Ask the front desk for more information about nearby businesses that offer these discounts.

Do you offer a hotel shuttle to the airport or the ski resorts?

Our preferred vendor for transportation between Salt Lake International Airport and Shadow Ridge Resort Hotel is Canyon Transportation. Please contact them at (801) 255-1841 or visit their website with any questions, or to arrange a pickup time.

From December 15 to April 1, we offer a complimentary shuttle service providing transportation to destinations within a two-mile radius of the hotel. The shuttle is available daily from 8 a.m. to 10 p.m.

Note: Wait times vary and will be especially long during holidays and special events. Please plan accordingly. Shuttle service is not available during the off season.

Can I have packages delivered to the hotel?

Yes. Please contact the front desk at (435) 649-4300 to arrange package deliveries. Please note, however, that the US Postal Service does not deliver to our property. UPS and FedEx do.

If you have a promotional code, enter it under the “Rate Access Code” field that appears after clicking “Book Now” on any property. You can jump to that page by clicking here.

Who can I contact regarding the availability of long-term rentals?

If you’re inquiring about long-term rentals for one of our properties, please contact Nicole at (435) 513-0205 or nchastain@asrlodging.com.

What is your Lowest Rate Guarantee?

All Seasons Resort Lodging’s Lowest Rate Guarantee means you will always receive the lowest published internet rate for any of our properties when you book your vacation at www.allseasonsresortlodging.com.

If you find a lower rate anywhere on the internet for an All Seasons Resorts property, we will match that rate and discount your All Seasons Resorts Lodging stay an additional 10%.*

If you find a lower rate on the internet, claims MUST be reported within 24 hours of making an All Seasons Resort Lodging reservation online at www.allseasonsresortlodging.com.

For more information and instructions on how to make a claim, click here.

What is the difference between a standard and deluxe room?

Guests in a standard unit can expect clean and comfortable accommodations. While all units must pass our Quality Standards program, older furnishings, décor, and amenities may be encountered. Our deluxe-rated suites feature upscale furnishing and fixtures, flat screen TVs in the living area and master bedroom, deluxe bedding, updated kitchens, updated bathrooms, and complimentary concierge services.

Does this property have air conditioning?

Yes, air conditioning is available in all units.

Do the rooms have a washer and dryer?

Individual rooms to not have a washer/dryer. Laundry facilities are located on Level B on the west side of the building. These laundry facilities are open 24 hours a day. The charge for using the washing machine is $2.00 per load; the dryer is $2.00 per load. Detergent and fabric softener can be purchased for $1.00 each from the vending machine, located on Level B, on the west side of the building.

What does the fully-equipped kitchen include?

Each unit with a fully-equipped kitchen includes the following items at a minimum. Depending on the individual unit and the size, there may be more equipment than is listed below.

A variety of kitchen accessories such as a whisk, colander, grater, cork screw, can opener, and ice cream scoop

Please contact the front desk with any further questions about available kitchen tools and appliances that may be in your unit.

Is firewood available for the wood burning fireplace?

Bundles of firewood are available at the front desk. Please contact the front desk for pricing information. Firewood can be delivered upon request. Please ensure that the flue is open before starting a fire. Do not put anything other than firewood in the fireplace.

How many beds are in each room?

Bedding configurations vary between individual units, but you can find room types under the Accommodations tab. More specific configuration information is available by clicking “Book Now” and previewing individual units.

I like the room I stayed in last time. Can I reserve the same one again?

We do our best to accommodate requests for specific units, but we cannot guarantee availability.

Do all units look the same?

No, each one of our rooms has its own unique character. Each unit is individually owned and decorated, meaning each unit has distinct décor and furnishings. Each unit must pass our Quality Standards program in order to participate in our rental program.

Is there a minimum length of stay requirement?

The minimum length of stay requirement varies seasonally, but is usually two nights during the winter season. If you are unable to select a certain date range for your booking, it may be that the selected dates do not meet the minimum requirement for the season.

If you are unable to find availability for your desired dates, please contact our reservations team at (888) 575-2775. Our reservations experts will gladly assist you in making your booking.

Do you offer smoking rooms?

No, all properties have a strict no-smoking policy. Evidence of smoking in the unit may result in a $250 charge for sanitizing the unit.