Check-in

Just as with other airlines the Check-in opened about 2 hours before departure time. Check-in staff was friendly and spoke good English. The Flight was almost full, so we were offered to check in our hand luggage without any fees.

Something they provide to passengers to avoid that the cabin storage gets full. They didn’t check the weight in our hand luggage, only our checked bag.

Primera Air Luggage – dimensions and weight

There is no Checked bag included. This may be purchased separately if you want to bring hold luggage. However, a standard carry-on with 10 kg and dimensions of 54 x 45 x 25 cm is allowed for free. Here you can read more about their charges.

Checked bags may weigh a maximum of 23 kg. The maximum number of bags you can buy is two. You can add bags to their reservations online up to two hours before flight departure.

Type of Aircraft

Boarding

The boarding worked very smoothly at Malaga Airport. First, they announced boarding for passengers that had seats at the back. We were one of these as we were sitting in row 30. To my surprise, they actually held their announcement, so only passengers from row 16 and higher were allowed to board.

The others had to wait, very good!

It is otherwise quite common that an Airline company says that only a certain number of rows may board the plane, but they still allow everyone to board, which makes the whole process quite chaotic and slower.

But Primera Air handled the boarding very well.

Service

Service-wise there is nothing to complain about either. Cabin crew welcomed us with a smile, and they were happy and helpful, during the entire trip, both to us and other travelers.

The range of food and drinks was good, and it was priced as other airlines, thus neither cheaper nor more expensive, but quite okay and what you can expect from a budget airline.

The range of food and drinks was good, and it was priced as other airlines, thus neither cheaper nor more expensive, but quite okay and what you can expect from a budget airline.

Advantages of flying with Primera Air

The main advantage is of course that it is cheaper than regular airlines as it is a low-cost carrier.

Drawbacks to fly with Primera Air

Luggage costs extra

Fee for card payment when booking

Summary About Flying With Primera Air

Traveling by Primera Air is not a luxury, but you get from point A to B without problems. Everything worked smoothly, and the only negative I have to say about Primera Air is actually that they charge a fee when you’re paying for your flight tickets with a credit/debit card.

It is now 2017, and one should not have to pay extra for credit card payments.

I mean, come on, it’s now 2017, and one should not have to pay extra for credit card payments. Besides that small disadvantage, my opinion is positive, and I would fly with Primera Air again if they have cheap airline tickets to a destination I want to go.

Photo: Zakariaa El Mikdam / Shutterstock.com

Common questions and answers

How is the legroom in the Primera Air?

I’m 182 cm long and have pretty long legs. But I’ve Nothing to complain about the legroom; it’s pretty much the same as regular airlines such as SAS, Norwegian, Lufthansa, etc.

It’s nothing special, but if you want more legroom, it’s possible to pay a small fee and get larger seats. Buy extra legroom If you want it, but a regular traveler can do just fine with the normal seat.

Flying with Primera Air – good or bad?

A common question since it is still a relatively unknown airline. As already mentioned, I think it worked very well. I got nothing bad to say about the actual flight. We arrived on time, and the staff was friendly.

My experience is that it is good and safe, so I would definitely approve and vouch for them as a reputable airline company.

What kind of Airline is Primera Air?

It is an airline that usually flies guests from the Swedish and Danish charter companies Solresor and Bravo Tours. That is how most Scandinavians knew about Primera Air before, but now they offer flights to several destinations.

It is a smaller airline company, formerly known as JetX. It now has offices in Riga (Latvia) and Copenhagen in Denmark.

I had a 24+ hour delay. I was promised compensation in 15 weeks. It’s now been 30 weeks. They stopped responding. They refuse to let me talk to anyone beyond Customer Service, where they say they’ll tell the Claims “Department.” Absolute and total stonewalling. Claims promises something soon, nothing arrives. Ever.

Hi,My Primera flight from Toronto to London Stansted on May 26/18 was cancelled and I was offered money back or reroute.I took the reroute as I had already booked my 2 other flights and the hotels for my 4 months trip to Europe and Asia.Ended up with getting flight on different day.They did not answered the questions I have asked.I think nobody even read it.I am submitting formal complain re the service. So, my experience so far is not very good.

I do not understand why this air line is allowed to continue functioning. My flight from London Stansted to Alicante July 1st was delayed for over seventeen hours then canceled after five hours. The following day their afternoon flight to Alicante was delayed at least 2 hours and when trying to check on our return flights the evening flight on July 4th was delayed over 2 hours, today July 5th flight scheduled departure time 19,50 is delayed until 23.40. How are they allowed to get away with this?

Sounds like a horrible experience. Thanks for sharing! Did you apply for compensation? Since it’s within the EU, and it was the maximum time of delay, you’re likely entitled to 600 Euro per passenger, plus extra expenses due to the delay.

I paid more for the flight to have a direct London to Newark. The company did not notify us till after we all boarded the plane that we were stopping over in Iceland to refuel (because the company wanted to save money by using a smaller plane that couldn’t do a transatlantic flight – which was not the Boeing we all booked) – therefore not giving us any opportunity to change plans or figure out connections and trains. (Against EU regulations – they did not notify Customers before the flight that there would be a significant delay and change of flight plans)

In lieu of the changes – the flight staff did nothing to ease the inconvenience to the point that they wouldn’t even give people a glass of water to take medication

The airline never once issued a Apology email to let their customers know they were aware of the inconvenience.

After I emailed the company to notify them Of the issues they replied back with “Primera Air has reviewed the claim and would like to apologize one more time for any inconveniences caused. However, Primera Air disagrees with the claim”

They genueiney don’t care about you as a customer. Won’t be flying again

There is no way to contact the airline at all. It doesn’t matter what the experience is like, because if you get canceled like we did, you get stuck with the bill with no way to reclaim anything. They are likely going bankrupt. All contact information has been removed from their website and they now stonewall any attempt to contact them. It’s shameful.

I actually contacted them via Facebook a little while ago and they answered pretty quickly. But that might have changed. If your flight was canceled and didn’t get a refund or rebooking, you can always contact your credit card company, and make a chargeback. And if your flight was canceled within EU, you might be entitled to compensation as well.

American consumers beware! We bought our tickets for a wedding in Paris nearly 8 months ago and less than 1 month before our trip our flight to Paris was canceled due to, “operational reasons”…so basically for no discernible reason whatsoever. We were given several options: Full refund, another Primera Air flight (without any information about the flight), or assistance booking through another carrier (without any information as to flight, providers, cost, etc.). We responded with a couple of questions but have yet to receive a response with the date of the wedding rapidly approaching.

Looks like we may be buying another round of tickets through an entirely separate provider a few weeks before our trip, with an assuredly doubled inflation on ticket prices, without getting a refund or even hearing back about other options. In the future, I would recommend that everyone steer as clear from Primera Air as you possibly can. Even buying tickets for x3 the price of the Primera tickets probably would have saved us money at this point. And, according to many of the reviews on here, which I wish I read beforehand, this might be all we get for the foreseeable future.