FAQFAQs

At Carib Shopper, we understand the needs of our Caribbean people. We are passionate about opening a new world of shopping experience to
our Caribbean consumers. Our patent-pending platform, app, and payment system allow Caribbean consumers to shop directly from hundreds of USA websites and have the products shipped straight to
their home, office, or pickup location of choice. Sound like something you'd be interested in? Sign up today - it's easy, fast, and you'll be shopping at some of your favorite stores before you know it.

Here are a few common questions about Caribbean Shopper and their answers:

Carib Shopper is an online platform for shoppers, which facilitates shopping on premium USA sites from wherever you are in the Caribbean. We are affiliated with over 100+ varied retailers throughout the USA, such as Wal-Mart, Macy's, Apple, Zappos and many more. Once you have signed up and become a CaribShopper member, you will have complete access to shop direct with all our partnering stores. It is a fairly simple process. To begin shopping, using the Google Chrome Browser, install the CaribShopper extension, or from your smart phone or tablet install the CaribShopper App for iOS and Android devices. From our list of stores, select your favorite store and add items to your shopping cart. Most importantly to remember is to checkout using the CaribShopper Checkout button. Once you have finished shopping, review your cart and then press checkout. CaribShopper's Smart Cart Technology will automatically redirect the items in your cart to the CaribShopper checkout cart where all your items from your favorite store’s cart will now be visible in your CaribShopper checkout cart. Make sure you review the order to ensure it is correct then choose your method of delivery whether at a designated pickup location or have it delivered directly to your front door. Select your payment method whether your locally issued debit/credit with the Visa or MasterCard logo, PayPal Account, or your CaribShopper WebCard account. That’s it! You’re done! We handle all the shipping process and Customs clearing for you.

No U.S. credit card necessary! You can use your CaribShopper WebCard account, your local Caribbean issued Debit or Credit Card with a Visa or MasterCard logo, or your PayPal account. Getting a CaribShopper WebCard account is easy, simply sign up with CaribShopper and a WebCard account is automatically assigned to you when you register.

After each purchase a confirmation number is sent to your email. As soon as your item is shipped a DHL tracking number is automatically generated and sent to you via email. You can track your package status through DHL using your tracking number. You can also contact customer service for an update on your order at 876-619-2937.

If you receive the wrong item or if the item was not delivered to you in good condition, you have 2 days to return it to the closest DHL pickup center. From there, it will then be investigated and return/refund made based upon investigation.

Only CaribShopper coupon codes can be applied when you checkout with CaribShopper. Customers can however benefit from general retailers’ storewide sales and discounts that does not require a coupon code entry.

For items 1-3lbs the cost of shipping is $21.00. For 4-7lbs items the shipping cost is $25.00. On items 8-10lbs the shipping cost is $31.00. Tariffs are classed by category and country and will be shown in "estimated cost" box before you pay.

Items weighing over 10lbs may attract additional shipping charges and may require a custom order.

You can load your CaribShopper WebCard account with local currency and we will convert the currency to the US$ equivalent for you to shop. You may also use your local credit/debit card with a Visa or MasterCard logo or your PayPal account as payment options.

You may expedite your order from the store you buy it from. Our transfer from the USA to your country will be express so you will receive it in 5-7 business days after we receive it at our U.S. based warehouse.

If the store you wish to order from is not yet listed on our site you can use our Custom Order form to order the items you need. Simply log into your account, click on account, then Custom Order then complete the form. We will process your custom order and email you a quote with the option to pay for your items, or you can log into your account and click on orders and pay for your custom order there.

Here is a video showing how here is how https://www.youtube.com/watch?v=m12MbZVBu3I

The Custom Order form is also used to order items that are considered overweight.

You can add funds to your CaribShopper WebCard account by purchasing a CaribShopper Payment Voucher at any “GO” location. Then log into your CaribShopper account and click on “Recharge your WebCard.” Enter your voucher number, your funds are available immediately and you are ready to shop. CaribShopper Payment Vouchers are sold in increments of $3,000, $5,000 and $10,000 Jamaican Dollars (JMD).

Shopping on CaribShopper is similar to shopping at a mall. For each store you order from there is a separate checkout process. Each store’s order is shipped separately and delivery time is based on the time we receive each order from the retailer.

At present CaribShopper has no local offices in the islands as we work with logistics partners such as DHL Express who handles shipping and delivery of your packages and Transaction Epins which facilitates GO Top-up or DTU for your CaribShopper WebCard. For more information please call us at 1 800-744-0150.

Depending on the items that you ordered, some may be shipped separately from other items in your order because an item in your order may be large or overweight. In these cases additional shipping charges may apply.