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Remote maintenance of plant, IIoT or IT systems requires that customers open their networks for external access. If malicious software or unauthorized third parties are able use such paths to gain access to a connected production area and cause damage there, it could not only cause problems but also result in significant costs.

We therefore recommend a secure remote maintenance solution with a so-called rendezvous server at its heart. This ensures that service providers are not automatically granted access to the plant operator’s network to carry out maintenance.

Instead, all remote maintenance access is directed to the rendezvous server. Here the plant operator “meets” the service provider with a connection to the production area of the operator's network. It is only when the rendezvous takes place on this central maintenance platform that the service provider is able to use the complete connection to the plant or IIoT system that is to receive the maintenance.

The remote maintenance always takes place over a secure encrypted connection. This video shows in 2 1/2 minutes how convenient it is to use this secure remote maintenance solution from genua, which fulfils the requirements of the German Federal Office for Information Security (Bundesamtes für Sicherheit in der Informationstechnik, BSI).