[en] The research presented in this deliverable aimed at observing and analysing the use of PALETTE
services in authentic CoP contexts. We first present our conceptual framework based on the
instrumental genesis theory. We then present our methodology for the generation of data and the
analysis. Seven cases of design in use of PALETTE services and scenarios by CoPs are then described and analysed. In the discussion section, we carry out a cross-case analysis aiming at highlighting the common conditions of use of the services through the seven analysed cases. This discussion provides reflection that may inform the use of PALETTE services by other CoPs in other contexts. Finally, in the conclusion, we reflect on our methodological approach and results, and provide guidelines for further research.