We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
Beautifully crafted from powder soft Italian suede, the
Sandy has a modern design with a nod to the equestrian theme of the season. Comfortable and utterly stylish, they pull on effortlessly and fasten with an inside zip for a ...

Product Description
Ash Hurrican boots are constructed in soft suede and are a
classic Ash ankle boot, with a longer, pointed toe and shorter heel, for a modern, sophisticated feel. These boots are a wear with anything style that will see you through the seasons. Pair with smart ...

Product Description
Embrace the faux fur trend with the Namika
ankle boot. This suede Lotus boot features a very wearable wedge heel, but the pièce de résistance is the contrasting fur collar that will add a touch of exuberance to a ...