Introduction Site Terms of Service, an Enforceable Legal Agreement. As of 29/01/2016 These Terms of Service and our privacy policy (together the “Terms”) govern all use of http://butterflymobilehair.com and that site’s services (together the “Site” or “Services”). The Site is owned by Butterfly Mobile Hair, a individual. The owners and contributors to the Site will be referred to as “we,” “us,” or “our” in these Terms. By using the Site or its Services, and/or by clicking anywhere on this Site to agree to these Terms, you are deemed to be a “user” for purposes of the Terms. You and every other user (“you” or “User” as applicable) are bound by these Terms. You and each user also agree to the Terms by using the Services. If any User does not agree to the Terms or the Privacy Policy, such User may not access the Site or use the Services. In these Terms, the word “Site” includes the site referenced above, its owner(s), contributors, suppliers, licensors, and other related parties. Last Updated These terms were last updated on 29/01/2016

User Prohibited From Illegal Uses User shall not use, and shall not allow any person to use, the Site or Services in any way that violates a federal, state, or local law, regulation, or ordinance, or for any disruptive, tortious, or illegal purpose, including but not limited to harassment, slander, defamation, data theft or inappropriate dissemination, or improper surveillance of any person. User represents and warrants that: User will use the Services only as provided in these Terms; User is at least 18 years old and has all right, authority, and capacity to agree to these Terms; User will provide accurate, complete, and current information to the Site and its owner(s); User will notify the Site and its owner(s) regarding any material change to information User provides, either by updating and correcting the information, or by alerting the Site and its owner(s) via the functions of the Site or the email address provided below.

TERMS AND CONDITIONS Introduction Site Terms of Service, an Enforceable Legal Agreement. As of 29/01/2016 These Terms of Service and our privacy policy (together the “Terms”) govern all use of http://butterflymobilehair.com and that site’s services (together the “Site” or “Services”). The Site is owned by Butterfly Mobile Hair, a individual. The owners and contributors to the Site will be referred to as “we,” “us,” or “our” in these Terms. By using the Site or its Services, and/or by clicking anywhere on this Site to agree to these Terms, you are deemed to be a “user” for purposes of the Terms. You and every other user (“you” or “User” as applicable) are bound by these Terms. You and each user also agree to the Terms by using the Services. If any User does not agree to the Terms or the Privacy Policy, such User may not access the Site or use the Services. In these Terms, the word “Site” includes the site referenced above, its owner(s), contributors, suppliers, licensors, and other related parties. Last Updated These terms were last updated on 29/01/2016 USER PROHIBITED FROM ILLEGAL USES User Prohibited From Illegal Uses User shall not use, and shall not allow any person to use, the Site or Services in any way that violates a federal, state, or local law, regulation, or ordinance, or for any disruptive, tortious, or illegal purpose, including but not limited to harassment, slander, defamation, data theft or inappropriate dissemination, or improper surveillance of any person. User represents and warrants that: User will use the Services only as provided in these Terms; User is at least 18 years old and has all right, authority, and capacity to agree to these Terms; User will provide accurate, complete, and current information to the Site and its owner(s); User will notify the Site and its owner(s) regarding any material change to information User provides, either by updating and correcting the information, or by alerting the Site and its owner(s) via the functions of the Site or the email address provided below. TERMS OF SERVICE DEFINITIONS The Client: The primary recipient of the service who has contracted the booking. The Company: Butterfly Mobile Hair or Butterfly Hair & Makeup. The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service. The Fee: The amount payable by the Client to the Company for the service in the Agreement or email. The Event: The occasion for which the service has been agreed Design Appointment: Consultation and Trial Run of Event Day Hair and/or Makeup Looks The Artist: Hairstylist, MUA, HMUA The Booking: Services taking place on the date of The Event. Additional Guests, The Party, Guests or Group: Any guests who are part of a group which has been organised by The Client to receive services. These persons are considered third party in the context of the agreement and therefore do not posess any legal rights to any compensation from the company or any ownership of the agreement. No part of the Agreement shall be enforced by any third party or any persons pursuing benefit on behalf of the Client. BOOKINGS – WEDDING DAY MAKEUP/HAIR/OTHER The agreement is solely between the Client and the Company and third-parties or additional guests cannot act on behalf of the Client. Event bookings are secured upon receipt of an initial payment for bookings, this is due at the time of booking. The details will be specified by email. This confirms the Agreement and secures the Company’s availability for the Event Date. Travel Fees are not included in this rate unless otherwise specified. This does not guarantee any specific Artist from the Company and this can also be changed at short notice due to any unforeseen circumstances. For special offers, full payment may be required at the time of booking. For wedding bookings, the client must confirm the total of services required for the date of the event within less than 12 weeks prior to the event date for the company to secure artist’s availability. Enquiries for which an initial payment has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place. All Payments are non-refundable. Rescheduling is not permitted. When offered a Design Appointment date, once secured, this will be confirmed for one specific date and rescheduling will result in a chargable fee of £99.00 for securing an alternative date for this appointment. Expenses cannot be claimed by the Client or any Additional Guests to the Company for any reason. In the event of complaint, the Client should notify the Company before the Artist is dismissed. By email at bookings@butterflymobilehair.com. If the Client has not paid for or does not wish to book the service for the Event after the design appointment, they will not receive a refund for any fees as this money has been allocated for relevant costs for the design appointment or the event date. The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Company. The Company reserves the right to cancel special offers and rates at any time, except for where an e-mailed Agreement is already in place with the Client, the offer has changed or expired or the details of the booking have changed. NON-WEDDING BOOKINGS – OTHER MAKEUP/HAIR/LESSONS Event bookings are secured upon e-mail confirmation from The Company. This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee. The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Company. The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client, the offer has changed or expired or the details of the booking have changed. CANCELLATIONS

Cancellations are only deemed valid if received via e-mail.

Cancellations are only valid 24 hrs after making a booking and this request must be stated in writing by email to bookings@butterflymobilehair.com.

Bookings are made upon acceptance of initial quote by digital fingerprint or accepted by email.

Refunds will only be given for special circumstances which are at the discretion of the company.

A 50% cancellation fee may be applied for any cancellation requests received after the intial cancellation period.

There is a 14-day cooling off period in which the terms of the original booking may be modified. A minimum spend of £250 per booking will apply.

TRAVEL EXPENSES & ACCOMMODATION EXPENSES The company reserves the right to invoice relevant travel expenses to the Client unless otherwise agreed. Travel varies between £15.00-25.00 per visit, per Artist within Central London or 40 pence per mile round trip nationwide. Accommodation may be required for bookings more than 30 miles away from the artists’ home location. Travel is invoiced within three months prior to the event, or after the design appointment and details of this will be sent by email. Some additional expenses may be claimed by the company for early starts, peak times and additional requirements of the booking. For all bookings outside of the UK accommodation charges will be incurred, any fees agreed with the Client during the booking process may be subject to change. PAYMENT – MAKEUP/HAIR/OTHER An invoice for the balance of the Fee will be sent from the Company to the Client within two weeks after the design appointment or at the time of making a booking. A minimum deposit for securing the date on our books is a non-refundable fee of £189.00. For bookings over £500 a 50% depoist is required. Full payment of the balance of the Fee is required 12 weeks before the Event, if the Event is less than 12 weeks away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Company to pay instalments. Or if they are offered a Special Promotion in which case the full balance may be due at the time of booking. For deposit payments by bank transfer the booking is only confirmed once the bank transfer has cleared in the Company’s bank account. Additional services or treatments on the day of any event must be requested through bookings@butterflymobilehair.com prior to being provided. CLIENT RESPONSIBILITY It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies and/or sensitivities. Our artists do not have medical training and therefore are not responsible for providing medical care in the event of an emergency. In the event of an allergic reaction following a bridal design appointment, a partial refund may be given at the complete discretion of the company of 50% of the booking fees relating to the service requested for cancellation. A doctors note must be provided along with photo evidence of the allergic reaction and will be reviewed by the team within 14 days of the incidence. It is the Client’s responsibility to inform the Company of any issues that may cause the Artists to perform the services within the set time frame stated in the Itinerary provided. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client. The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and wellbeing. In these cases any payments that have already been made by the Client for the service are non-refundable. COMPANY RESPONSIBILITY The Company will always endeavour to honour the Agreement to the best of its ability. There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible. CANCELLATIONS Cancellations are only valid via e-mail, verbal cancellations are not accepted as they are not deemed valid by the Company. All fees are non-refundable. PHOTOGRAPHY & USE OF IMAGES Photographic/video images of the Client, Party and/or Event will be used by the Company in promotional material or social media unless the Client’s has expressed in writing that this is not permitted. ADDITIONAL TERMS Design Appointments are intended to explore ideas between an Artist and the Client in order to create a style design brief for the event day. As part of the service the Client should provide requirements prior to the appointment through their Pinterest Board on the Butterfly Account. If a client is expressly dissatisfied during a design appointment, they must report this to the office before the artist leaves the premises for a complimentary repeat appointment. If the artist leaves and the Client does not provide a reasonable complaint for the services provided, this must be explained by email at bookings@butterflymobilehair.com for the team to review the situation. Repeat design appointments: If a second appointment is requested this can be booked for a fee of £139.00 or £99.00 for a hair or makeup only service. If the Client or Additional Guests are late and the time for the Booking runs past one hour outside of the organised Itinerary, the Company reserves the right to invoice the Client for the Artists’ time on an hourly basis at a rate of £25.00 per hour, per artist. If the Client requires more than one artist for the booking, an additional fee is required per artist and the Client will be invoiced accordingly. If the Client has not paid for travel expenses in advance this will be invoiced after the event. Bespoke lashes are not included in the price of the Booking. Refusal of service: If a Client has booked a service for a Party member or themselves, the Company is not liable if the service is refused on the day of the Booking. This also applies if the service is provided and changed by the Client or Party. Change of Services: Any services which have been confirmed with the confirmation link or by invoice in advance cannot be changed or refunded after the initial confirmation of services. However, the Client can add services to the booking and will be performed on receipt of payment to the Company. If the Artist has not performed the work to the brief of the itinerary which will be sent be email, any issues with this should be reported to the office immediately at bookings@butterflymobilehair.com. The Company is not liable for any complaints once any Artist has been dismissed with no knowledge of complaint. The Company is not liable for any injury, death or dismemberment. The Artist in attendance is responsible for any such claims against The Company and must be informed by contacting the office at bookings@butterflymobilehair.com Special Offers, Promotions, or Discounts – Payment may be required at the time of booking prior to expiration of the offer promoted. Minimum spend of £250.00 is required to redeem any offer. Travel Fees are not included in the offer. Offer is valid for one artist. Bookings where more than one artist is required are subject to an additional fee of £80.00 per artist. PLEASE NOTE THAT BY SECURING A BOOKING OR CONFIRMING A DESIGN APPOINTMENT, THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS.

Cancellations are only valid 24 hrs after making a booking and this request must be stated in writing by email to bookings@butterflymobilehair.com. An admin fee of £50 may be applied.

Bookings are made upon acceptance of initial quote by digital fingerprint or accepted by email and once accepted are a legal agreement for payment for the delivery of services as specified on the quote.

A 50% cancellation fee may be applied for any cancellation requests received after the initial cancellation period and are at the discretion of the company.

Cancellations for NON-WEDDING bookings are as follows; We require 48hrs notice for non-wedding bookings. Booking fees are non-refundable, however, we can offer to reschedule your booking. In the event that we can accommodate this request. We require all payment in advance for bookings. Payments that have already been made to the Company for a wedding Event that is subsequently canceled less than 12 weeks before the initial Event will be retained. Cancellations received less than 24 hours before a non-wedding Event will incur the chargeable administrative fee of £100.00. Cancellations are only valid via e-mail, verbal cancellations are not accepted as they are not deemed valid by the Company. Please review our TERMS OF SERVICE for additional policies regarding bookings.