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A letter to our customers, staff, and associates alike

Dear Customer, Staff, and Associates alike,

I did think about writing to customers, staff, and associated on a separate basis, but took the decision not to, on the simple grounds that we are all in this together, there is no them and us and that together we will come out the other side.

At Fusion GBS we are focused on the health and safety of our employees and everyone we work with, as well as maintaining business operations for our customers. Currently, all our site offices are closed for the duration, however, we are fully operational on a remote or virtual basis. Fusion GBS took the decisive decision some 8 years ago now, to make virtual working the optional norm for all our customers and staff. This form of operation is not new to us, in fact, we regard it as simply more of the new norm. Our systems are all operated by tier 1 suppliers, redundancy programs are built into our day to day operations and our staff are all accustomed to virtual and remote working.
As part of our Business Continuity Plans the Executive Leadership Team (ELT) at Fusion GBS meets on a daily basis to assess matters and we are continually assessing the situation, reacting accordingly and future planning for the immediate future.
The Fusion Group is a multinational organisation with operations on three continents. This diversity allows us to provide a continuous service to our customers and gives us the added advantage of using alternative locations should the need arise. We are financially and operationally very strong and will continue to be so.

As an aside to the above, it is extremely encouraging and gratifying to see how our staff, suppliers, associates and customers alike have all (no exceptions) pulled together to help each other. The sense of community and humanity is alive and kicking folks.
Should you have any queries or concerns please feel free to contact any member of the Fusion GBS staff, using your normal channel of communications.

We deliver measured outcomes for our customers with AI-powered service management and operations.

With our own software and world class vendors like BMC software and Automation Anywhere, we will help you optimise and automate your workflows, improve productivity and reduce costs. With global offices, we specialise in complex implementations and working in secure environments.