The clinic [Hinsdale Center for Reproduction] runs like a well-oiled machine. Victoria is outstanding at helping you manage the appointment, billing, and pharmaceutical components. The clinic itself has everything required on-site--and if you need to go elsewhere, they are attached to Hinsdale hospital, so if you had to go somewhere--you'd go to Hinsdale. The clinic is clean and inviting, and it is easy to park....Dr. Hickey is fantastic. I felt that I wasn't a number--he really made me feel comfortable, ensured that I knew all of my treatment options, presented information in multiple ways to ensure that I understood everything, and is really a master of his subject. When you are dealing with him--you understand that you are dealing with someone with a very high level of understanding of different ways to deal with fertility challenges. He also worked with me to

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Age

32 - 34

Treated

2014 - 2016

Success with this Doc

Yes

Race

—

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

Endometriosis

10

Describe your experience with Hinsdale Center for Reproduction.

The clinic runs like a well-oiled machine. Victoria is outstanding at helping you manage the appointment, billing, and pharmaceutical components. The clinic itself has everything required on-site--and if you need to go elsewhere, they are attached to Hinsdale hospital, so if you had to go somewhere--you'd go to Hinsdale. The clinic is clean and inviting, and it is easy to park.

During treatment, did you feel like you were treated like a number or a human?

Dr. Hickey and his team were very sensitive during the entire process. Dr. Hickey is very thorough with the information provided, and he really goes above and beyond to ensure that you understand your treatment options. He works with you to make you feel like a human during the process. His team of nurses are outstanding, and his administrative team is fantastic. The communication quality and quantity was on-point.

Describe your experience with the nursing staff.

There are four different nurses that you may work with during your fertility journey...and they are all outstanding. Even though one may assist in your care for one appointment--and another nurse for another appointment--everyone is aware of where you are in the process, and you don't feel like there are "hand offs." They are very compassionate and knowledgeable.

How was your experience with Michael Hickey?

Dr. Hickey is fantastic. I felt that I wasn't a number--he really made me feel comfortable, ensured that I knew all of my treatment options, presented information in multiple ways to ensure that I understood everything, and is really a master of his subject. When you are dealing with him--you understand that you are dealing with someone with a very high level of understanding of different ways to deal with fertility challenges. He also worked with me to make sure that I could continue (as much of) my life as normal--so I didn't feel like a robot. He is very compassionate, and has a great bedside manner. He is outstanding--I highly recommend him and his team.

What one piece of advice would you give a prospective patient of Michael Hickey?

Do not be afraid to ask questions, or communicate what is important to you. Dr. Hickey will work with you to make sure you understand everything and will work to make sure you are able to continue as much of your life as possible during the whole process.

10

Doctor

Michael Hickey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Hinsdale Center for Reproduction

Hinsdale

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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5

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Treatment

3 IUI, 2 IVF

Diagnosis

Anovulation, Unexplained

5

IVF is only offered 4 times per year [at Hinsdale Center]. You may have to wait several months before you begin... the technology at Dr. Hickey's practice seemed a little out of date...Dr. Hickey's practice is very intimate. Often you feel as though you are the only patient - that is because the scheduling nurse is super cautious when scheduling patients to ensure that each appointment will be as efficient as possible. All of the nurses knew us by name and were truly supportive of our journey..

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Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

3 IUI, 2 IVF

Diagnosis

Anovulation, Unexplained

5

Describe your experience with Hinsdale Center for Reproduction.

Strengths - you feel like you are they only patient and that is nice.
Weaknesses - technology is outdated, IVF is only offered 4 times per year, stressful timing

During treatment, did you feel like you were treated like a number or a human?

Dr. Hickey's practice is very intimate. Often you feel as though you are the only patient - that is because the scheduling nurse is super cautious when scheduling patients to ensure that each appointment will be as efficient as possible. All of the nurses knew us by name and were truly supportive of our journey, even though it did not end up working out at this practice.

Describe your experience with the nursing staff.

They are wonderful. Very supportive and kind.

How was your experience with Michael Hickey?

The experience was fine. Dr. Hickey is a gentleman and everyone at the practice is very supportive. Unfortunately, we did not find success under his care. After switching to a second doctor, we did come to realize that the technology at Dr. Hickey's practice seemed a little out of date. It was also frustrating that the IVF cycles were only done 4 times per year, and if you didn't respond quick enough to the meds it really impacted the success of the cycle (not to mention the emotional toll of worrying and stress).

What one piece of advice would you give a prospective patient of Michael Hickey?

IVF is only offered 4 times per year. You may have to wait several months before you begin.

Describe the protocols Michael Hickey used in your cycles and their degree of success.

I took birth control the month before. They started me on minimum dosage of Gonal-F and Menopur because of my age (28), and then when I was responding, they exponentially increased it throughout the stim phase. This treatment was not successful for me.

Describe the costs associated with your care under Michael Hickey.

There were several out of pocket costs, even though Dr. Hickey was considered in network. Meds and treatment cost approx $8000 even though we were supposedly "fully covered" by our insurance with this practice.

5

Doctor

Michael Hickey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Hinsdale Center for Reproduction

Hinsdale

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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8

Age

36

Treated

2016

Success with this Doc

No

Treatment

1 IUI

Diagnosis

Unexplained

8

I like that the clinic is very small. I am often the only person in the waiting room, which definitely helps me feel more like a patient and not a number. The main reason we moved to this clinic was the lower prices for many of the procedures. One weakness would be that we have not seen the doctor as much as we would like but now that we are moving to IVF we have seen him more. Another concern I have is that IVF is only performed every 3 months due to their traveling embryologist.

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Age

36

Treated

2016

Success with this Doc

No

Race

European, Prefer not to answer

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI

Diagnosis

Unexplained

8

Describe your experience with Hinsdale Center for Reproduction.

I like that the clinic is very small. I am often the only person in the waiting room, which definitely helps me feel more like a patient and not a number. The main reason we moved to this clinic was the lower prices for many of the procedures. One weakness would be that we have not seen the doctor as much as we would like but now that we are moving to IVF we have seen him more. Another concern I have is that IVF is only performed every 3 months due to their traveling embryologist. If my first IVF procedure in April does not work, we will have to wait until July for the next one.

During treatment, did you feel like you were treated like a number or a human?

All of the office staff know us and greet us by name. When I call the office they are very friendly. They sometimes know my results without my charts in front of them.

Describe your experience with the nursing staff.

The nursing staff has all been very friendly and helpful. Sally has been very informative and comforting as we start our IVF process. Victoria is great at drawing my blood quickly without it hurting. All the sonogram technicians have been supportive, especially Sarah who also performed our IUI.

How was your experience with Michael Hickey?

Dr. Hickey is friendly and made us feel at ease. Dr. Hickey did a great job of explaining the procedures we were going to be doing. He answered all of our questions. When he did perform certain tests he was thorough and explained everything in an easy to understand manner. We are hopeful that we will have success with Dr. Hickey as we move to IVF.

What one piece of advice would you give a prospective patient of Michael Hickey?

Make sure that you discuss prices right away. Dr. Hickey can be very accommodating with helping out with the cost of procedures.

Describe the protocols Michael Hickey used in your cycles and their degree of success.

I had an HSG with another doctor 4 months before seeing Dr. Hickey to unblock my tubes. Dr. Hickey then started us off with 100 mg of Clomid - we tried 2 months without IUI. When then moved to 100mg of Clomid with IUI. The IUI procedure was performed in October 2016 but that did not result in a pregnancy. Dr. Hickey said we would try 4 IUIs and then move to IVF. During the next 2 months I ovulated too early and the IUIs could not be performed. After that Dr. Hickey recommended we move to IVF.

Describe the costs associated with your care under Michael Hickey.

When we first started with Dr. Hickey, we did not have fertility coverage with our health insurance. The office manager was able to code our procedures so that we were paying around $80 for blood work and an ultrasound each month. Our IUI procedure was $600. We have not received billing yet for our IVF yet but we were informed the cost would be around $19,000, but we have second insurance now, so it will be less.

8

Doctor

Michael Hickey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Hinsdale Center for Reproduction

Hinsdale

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

38 - 39

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

2 IUI, 3 IVF, Egg Freezing, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Other

10

Dr Hickeys staff is amazing - they go out of their way to accommodate and make the process as easy as possible. They answer the phone, they are easy to communicate with (they do a lot over email, which is great) and they truly care!

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Age

38 - 39

Treated

2014 - 2015

Success with this Doc

Yes

Race

European

Income

$500K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

2 IUI, 3 IVF, Egg Freezing, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Other

10

During treatment, did you feel like you were treated like a number or a human?

Dr Hickeys staff is amazing - they go out of their way to accommodate and make the process as easy as possible. They answer the phone, they are easy to communicate with (they do a lot over email, which is great) and they truly care!

Describe your experience with the nursing staff.

They knew me as a person and we're all very personally focused on my care

How was your experience with Michael Hickey?

Dr Hickey is so very personable - he is obviously very knowledgeable and takes the time to make sure you understand the science behind what is happening (or not as the case may be!). We felt very secure under his care. In the end - he gave us the counsel we needed - to pursue donor eggs - so we did. That meant leaving his practice (they don't do donor eggs), but it was the best decision for us.

What one piece of advice would you give a prospective patient of Michael Hickey?

Don't delay, go see him right away!

Describe your experience with your monitoring appointments.

Easy and convenient

Describe the costs associated with your care under Michael Hickey.

2500 deductible

10

Doctor

Michael Hickey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Hinsdale Center for Reproduction

Hinsdale

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

28 - 35

Treated

2008 - 2015

Success with this Doc

Yes

Treatment

5 IUI, 2 IVF

Diagnosis

Poor Egg Quality, Uterine Fibroids, Unexplained

10

[Hinsdale Center for Reproduction has] a great team to work with! They treat you like family and work to resolve insurance issues with and for you. They were flexible with appointments and got you in and out of the office in a timely manner...It is an old building but it is nicely hidden in an area where you aren't colliding with the hospital traffic even though it's connected to the hospital.

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Age

28 - 35

Treated

2008 - 2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

5 IUI, 2 IVF

Diagnosis

Poor Egg Quality, Uterine Fibroids, Unexplained

10

Describe your experience with Hinsdale Center for Reproduction.

It is an old building but it is nicely hidden in an area where you aren't colliding with the hospital traffic even though it's connected to the hospital

During treatment, did you feel like you were treated like a number or a human?

Bedside manner was so kind. Very individualized care

Describe your experience with your nurse.

A great team to work with! They treat you like family and work to resolve insurance issues with and for you. They were flexible with appointments and got you in and out of the office in a timely manner

How was your experience with Michael Hickey?

He was always so supportive and kind. He was reassuring during procedures and hopeful along with me for positive results

What one piece of advice would you give a prospective patient of Michael Hickey?

Don't take his soft spoken side as a sign of incompetence

Describe the protocols Michael Hickey used in your cycles and their degree of success.

Because I had unexplained infertility and was not successful after many iui attempts, he advised IVF with a maximum of 2 transferred. I had multiples both times I had IVF with two Embryos transferred

Describe the costs associated with your care under Michael Hickey.

Covered by insurance after 2500 deductible.

10

Doctor

Michael Hickey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Hinsdale Center for Reproduction

Hinsdale

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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0

Age

37

Treated

2016

Success with this Doc

No

Treatment

3 IUI, 3 IVF

Diagnosis

Male Factor

0

It [Hinsdale Center for Reproductive Medicine] is really terrible. There is no sense of urgency or even the ability to understand why a woman over 35 can't get pregnant. The diagnostics were awful too. My FSH was super high and they didn't even address it.... I got no information from nurses. One was actually very rude to me. The others didn't seem to know anything.

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Age

37

Treated

2016

Success with this Doc

No

Race

Latino

Income

$200K - $499K

Occupation

Lawyer

Order & Number of Docs Seen

1st of 3 Docs

Treatment

3 IUI, 3 IVF

Diagnosis

Male Factor

0

Describe your experience with Hinsdale Center for Reproduction.

It is really terrible. There is no sense of urgency or even the ability to understand why a woman over 35 can't get pregnant. The diagnostics were awful too. My FSH was super high and they didn't even address it.

During treatment, did you feel like you were treated like a number or a human?

This clinic is really terrible. The doctor acts like he knows what he was talking about but he does not. The nurses are not much better. There are hardly any patients from what I could tell so I was not treated like a number, but that was the only positive.

Describe your experience with the nursing staff.

I got no information from nurses. One was actually very rude to me. The others didn't seem to know anything.

What specific things went wrong at this clinic?

Provided conflicting information

Failed to convey critical information

How was your experience with Michael Hickey?

Terrible experience. He didn't seem to have a clue about what my real problem was and hardly provided any treatment. He suggested IUI with no chlomid and I was already of advanced age. He said it was my husband's sperm that was the problem. My husband had normal sperm. I'm not even sure he does IVF. We would've never had anything happen if we stayed there.

What one piece of advice would you give a prospective patient of Michael Hickey?