more 2 life Launches SMS Booking system with e.surv

12th March 2019: Innovative equity release lender more 2 life has launched SMS booking for appointments in partnership with e.surv Chartered Surveyors, a first for the equity release market.

Leveraging SMS functionality and sophisticated case management, the process enables customers to book valuation appointments at their convenience, speeding up the application-to-offer time.

Just five minutes after receiving the valuation instruction and if a mobile telephone number is provided, customers will receive an automated text message from e.surv, inviting them to book an appointment on a date and time to suit them. Not only does this reduce the length of the process by up to two hours, the system also provides a more personal way for property valuers to communicate with customers.

The launch follows a successful trial of the system with more 2 life customers, which saw up to a two-day reduction in turnaround time when compared with appointments booked over the telephone and online.

Dave Harris, CEO at more 2 life said:

“We are pleased to be working with e.surv in this first for the equity release market, this new system will increase efficiency by allowing customers to schedule appointments directly thus reducing the number of calls required to book appointments. This scheme is part of a continued programme of innovation for more 2 life, designed to make both the customers and the brokers experience smoother and less hassle.”

“The development of SMS Self-booking is one of many e.surv initiatives designed to enhance the customer experience. We’re delighted to be working in partnership with more 2 life in this area, helping them to improve their speed to offer through superior data and market-leading technology.”