BTC Markets

0.0000 BTC

LTC Markets

0.0000 LTC

VIA Markets

0.0000 VIA

Support

Frequently Asked Questions

I'm unable to login to my account?

This may be for a number of reasons. The most common reason is, if you selected to use Email Two-Factor, the code required may be sent to the spam folder. Please verify that you have received the code, and that your username and password are correct. If for any reason you are still unable to login, please submit a Support Ticket for further assistance.

About

About EmpoEX

About Us

EmpoEX is a website that allows users to exchange (buy or sell) various supported Crypto-Currencies. We launched in October 2014 and aim to become the most intuitive and functional exchange.

We're beginning by launching with our new one-page exchange experience, with market tabs and pop-up windows for all common tools such as Balances, Settings & Help. We are constantly collecting user feedback and using this data to refine and enhance current site aspects as well as putting into our efforts of future developments and research.

Future Plans

We have a number of plans for the future to provide added functionality, such as FIAT markets and Coin Listings as well as some new concepts. More details will be released at a later time when ready.

Security

We employ a number of advanced security practises to ensure your account and your funds are safe.

Strict Cold-Storage Policy

We run a strict cold-storage policy which provides the best combination of online hot-wallet funds and customer safety. At the moment we leave a buffer of 5-10% of available funds accessible immediately for users to withdraw. Our team are constantly monitoring balances to keep cold-storage and hot-wallet funds within our defined thresholds.

Two-Factor Authentication

Customer accounts are protected with a username and password, but are also behind our Two-Factor Authentication utilising Email code generation and Google Authenticator. 2FA is standard and mandatory for all users and staff.

Bullet Proof Servers

Our web-server that provides the user front-end has been hardened from common attack methods, and utilises a locked down firewall only allowing specific traffic. All servers require a secure VPN before gaining any access.

Segregated Backend Engine

We've designed our application to keep security as a top priority, with a segregated backend engine controlling all aspects from placing orders, withdraws and trade matching. Every event that is executed from the web-server is verified by the backend. Wallet servers are deployed with separate user accounts to prevent malicious code attacks.

Application

Our codebase has been checked and verified for prevention against SQL Injection and XSS attacks. Passwords are hashed with bcrypt salt for maximum security.

Website Security

HTTPS is required for all connections to the web-server, and encrypted via SSL certificate. Traffic is passed through CloudFlare to pick up all common attacks and threats on a network level. We also utilise CloudFlare DDoS Protection and cacheing for a continuously fast user experience.

Security Research

Our Security Research department is continually looking for new exploits and vulnerabilities in our code and infrastructure to make sure that when a problem is found, it's resolved in a timely fashion. As part of our security policy we welcome all security researchers to test our code and infrastructure as this helps us and in turn helps the community and our users. Any exploits/vulnerabilities that are found should be submitted directly to the Security Department via our Support Ticket system. We will vet all submits and reward with a bounty ranging from 0.01 to 0.1 BTC.

However, it's important to state we do not permit the following types of security research: Denial of Service (DDoS) attack testing, theory and proof of concept, or proving a vulnerability by performing any attack that will damage our system or users, for example removing coins from the system. We will prosecute in the fullest extent of the law in any of the above circumstances.

Contact

If you wish to contact us, you can send us an email at info[at]empoex[dot]com, or you can submit a ticket on the Support Platform.