Customer: “I am real tired of coming down to Florida and not being able to buy Chicago stuff down here. I think I need to speak to a manager.”

(I am only 22 years old, keep clean-shaven, and look extremely young. I have very recently been promoted to store manager.)

Me: “I am the manager, sir.”

Customer: “No, I said the store manager.”

Me: “Well, sir, today happens to be your lucky day, because I am the store manager.”

Customer: “Well, if this is how this store will operate, I am leaving and complaining.”

(The gentleman then proceeded towards the door and stopped to ask an associate for the manager. After the associate indicated I was, the customer yelled, “Well, isn’t that convenient?!” and then left.)

(I make fudge in an open kitchen in a candy shop. There are low walls so I can see customers and they can see me, and there’s a roped doorway which has been left open today. Currently, I’m cutting a batch of fudge I just made.)

(I’m returning to a donut shop that got my order wrong after I ordered food and a non-coffee drink. Mind you, this is not a coffee shop, but a true donut shop.)

Me: “Hi. I just got a frozen hot chocolate and it had coffee in it. I had said no coffee.”

Worker #1: “What do you mean? You asked for a frozen mocha. We swirl mocha into it to make it sweet.”

Me: “I specifically asked for no coffee. I hate coffee, I despise it, and I would never order something with coffee in it.”

Worker #1: “[Worker #2], we need a frozen mocha!”

Me: “FROZEN HOT CHOCOLATE! NO COFFEE!”

Worker #1: “But then it won’t be as sweet.”

Me: “I don’t care. I’ve had this dozens of times, and I like it as it is without the coffee.”

(It took another two minutes, but I finally got my frozen hot chocolate, free of coffee. I can accept mistakes, but he was seriously fighting with me over what I wanted versus what he thought I wanted.)