Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Thanks, its just to protect your privacy, and posting personal info is against forum rules

To get some idea of your actual connection speeds, can you please post them here.

Router StatsThe information contained within your router management pages can really help others diagnose technical issues. To post these stats, open up a web browser and type 192.168.1.254 or BThomehub.home. Navigate to the 'Troubleshooting' Tab and then click on 'Helpdesk', you will then need to enter the admin password which can be found on the sticker on the back of BT Home Hub 4 and 5. BT Home hub 3 will have the sticker on the underside of the router.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click‘Advanced Settings’ and then ‘Technical log’

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Also just noticed that your downstream rate is higher than expected, so I would guess that the VDSL profile has altered, and its sacrificing some of the upload speed, to give you a faster download speed.

This has been reported before on this forum, and I seem to remember that it needed manual intervention.