Some users on my site have notified me that they cannot open thier Private Message Page. They are still getting notifications that they have a private message but are unable to get in. We are using UBB.classic™ 6.7.2.

The users are not getting an error message. When they click "my profile" they do not see thier pm even though they have gotten email that they have a pm and other users have told them they have sent them pm. They are see the following but not PM

choices are.. on the left of the rectangular box:edit profileedit preferencesedit topic notificationsvew my recent posts

choices on the right of the rectangular box:update new post indicatorsdelete all cookies..review user agreement