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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Software managed to knockout ZoneAlarm!

I needed a program to fix a video that would not seek forward. So I downloaded "ASF-AVI-RM-WMV Repair v1.82" (www.repairvideo.com).

I got this program from www.download.com, as I have used this site over many years and I felt they check the software and it must be a reputable place.

However, this time, I had a bad experience. ZoneAlarm did scan the software, but found nothing.

I then ran this video repair program, it seem to be getting on with the job of trying to fix the video, but then I noticed the software stuck at 129MB/264MB. In task manager it showed this program was using 7MB in memory, the the virtual memory was 1GB. Why did it ballon up so much?.

I got a warning from Windows to say my Virtual memory was low.

Also, ZoneAlarm shut down / restarted twice. So I am very that this video software was running whilst ZoneAlarm was shut down. I am wondering if this software was eating up virtual memory to topple ZoneAlarm??

And also ZoneAlarm reported to me that I had changed the date and time and accused me of trying to do this to by-pass license restrictions. (A bit like when someone tries to change the date back on a trial software that has expired). However, I have a paid for copy of ZoneAlarm (and recently bought 2 year subscription).

Altough, I don't see any evidence of virus, but I am convinced my system must be comprimised in some way.

Re: Software managed to knockout ZoneAlarm!

Is there anybody to help me because I had some software do the same to me. It is errofix and antimalware, particularly the latter which completely knocked out ZA Extreme security. I have taken out errorfix but antimalware is still lurking there and refuses to be deleted. I tried to re-install my copy of ZA Extreme security but only get to 5% and it is looking for a particular DLL and informs me that it will not go any further and suggests I reload ZA. Result is that I seem to be going around in circles. I am personally angry at being taken by this rogue software and also the same software is preventing me downloading imnportant security updates from Microsoft. I am using XP .
I want to get ZA Extreme Security back up to protect my HDD ASAP.
Can anybody give me some advice?

Re: Software managed to knockout ZoneAlarm!

Originally Posted by Robin Harwood

Is there anybody to help me because I had some software do the same to me. It is errofix and antimalware, particularly the latter which completely knocked out ZA Extreme security. I have taken out errorfix but antimalware is still lurking there and refuses to be deleted. I tried to re-install my copy of ZA Extreme security but only get to 5% and it is looking for a particular DLL and informs me that it will not go any further and suggests I reload ZA. Result is that I seem to be going around in circles. I am personally angry at being taken by this rogue software and also the same software is preventing me downloading imnportant security updates from Microsoft. I am using XP .
I want to get ZA Extreme Security back up to protect my HDD ASAP.
Can anybody give me some advice?

Robin Harwood
Tasmania

NOTICE: Please note that ZASS and ZAES do not play nice with many overlapping security tools (even if disabled).

To troubleshoot ZASS/ZAES issues remove the other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

For example, the Following programs do not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, Spyspweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...