I dropped my car off at 9 am. I was told it would be done by noon. I waited at home ... 1:30 I called, received an appology and said my car would be done in an hour. 2:30 came and went. 3:30 I called and said this is crazy! Is my Time not valuable? At 4:30 I finally received my car. I received no discount, no "I am so sorry, noting... just a here is your bill! I lost a day of work because apparently my time is not valuable!

Vehicle:
Toyota 4Runner

Service Date:
12/06/2013

Review Created:
12/10/2013 09:25 AM

Bill B. at Bonita Valley Auto Care responded on 12/12/2013

I first want to apologize for the inconvenience we placed upon you. We try to make it our top priority to communicate with our customers. I'm not sure how your service order slipped through the cracks. I assure you this is not of the norm. Thank you for the review as this helps us tighten up our business practices. Once again I am sorry for wasting your valuable time.