Table Of Contents

Preface

Revised: July 22, 2009, OL-15636-07

Introduction

This document provides detailed troubleshooting procedures for the Cisco BTS 10200 Softswitch. It provides the procedures for troubleshooting network, subscriber, billing, operations and maintenance, system administrative problems. It also includes details for aiding troubleshooting by utilizing diagnostic and trace procedures. The maintenance personnel or troubleshooters of a Cisco BTS 10200 can use this document to better understand how to troubleshoot the Cisco BTS 10200 and quickly clear network problems.

•Chapter 15, "Diagnostic Tests"—Describes the diagnostic tests that can be performed on media gateways, subscriber terminations, and trunk terminations.

•Chapter 16, "Disaster Recovery Procedures"—Describes how to recover the database in a disaster situation, how to recover the database from another database, and how to recover data from the Call Agent shared memory.

•Appendix C, "Overload Control"—Overload is a switch condition that exists when system resources cannot handle system tasks. Increases in call traffic or messages indirectly related to call traffic usually cause overload.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Document Change History

The following table lists the revision history for the Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 6.0.x.

Version Number

Issue Date

Status

Reason for Change

OL-15636-01

31 Mar 2008

Initial

Initial document for Release 6.0.

OL-15636-02

31 Jul 2008

Revised

Updated document for Release 6.0 MR1.

OL-15636-03

27 Oct 2008

Revised

Updated Audit (4) information and updated the events and alarms listed in this document.