24/7 Live Answering Service

Here at BES, we have many solutions for our clients seeking a 24/7 live answering service, such as the ones below:

All Plans Include: All of our plans include 24/7 live answering of your calls from a toll-free number we provide to you. We can then dispatch your calls and messages via email, text, fax, or through the IntelliSite system in real time from any computer. All accounts are customizable, allowing you to use custom scripting and instructions detailed to your needs.

Virtual Receptionist: Exceptional customer services, partnered with the latest technology, means we work 24/7/365 to support your business and your clients at a fraction of the cost of hiring a full time receptionist. We never take holidays, sick days, or miss work due to inclement weather–meaning you never miss a day.

Call Routing and Transfer: We will partner with you to determine how you would like your calls routed and transferred to you. We understand that some clients or types of calls may be of a more urgent nature and should not wait to be received by your staff.

Call Forwarding: Many customers who reach an automated system at a business will do less business with the company. By choosing BES to answer your phones 24/7/365, callers will be more likely to leave a message and become a new business client.

Urgent Call Handling: Don’t worry about emergent issues that may come up after hours, we have you covered! Here at BES, we know urgent calls require an immediate response.One size does not fit all! Many of our clients need to be available to field emergent calls from their clients. Since every account at BES is customizable, protocols can be set up to guarantee you never miss an important call.

Contact us for a quote today, either by filling out the form below, or contact an account executive at 800-628-7470.

After working with various answering services, we found in BES a service that successfully manages multi-specialty and multi-group call components effectively and professionally. BES has proven to be not only exceptionally responsive to our needs but also has the ability to train and manage their staff allowing us to experience a high rate of accuracy in routing calls. BES was incredibly dedicated to meeting HIPAA requirements and gave our physicians several options for secure messaging. Continually, our physicians hear from our patients that the BES staff are kind and helpful.