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Are you not receiving email notifications from your WordPress contact forms? You can fix this issue and start receiving notifications by setting up Simple Mail Transfer Protocol (SMTP) on your site. In this article, we’ll show you how to start receiving email notifications from WordPress contact forms using any email account.

Why You’re Not Receiving Notifications

There can be a lot of reasons behind the lack of email notifications. Here are a couple of the most common:

Your WordPress hosting server is not configured to use the PHP mail function that WordPress uses to send emails that are generated by a contact form plugin like WPForms.

To reduce spam emails, your email provider often checks whether your email is originating from the location it claims to be originating from. For example, if your email server is yahoo.com, chances are your form notification won’t even make into the spam folder since they are sent out from a completely different server.

This is why we recommend using SMTP to send emails from WordPress instead of using the default PHP mail function. SMTP (Simple Mail Transfer Protocol) is an industry standard way to send emails that use proper authentication method to ensure email deliverability.

In this post, we’ll be using the free WP Mail SMTP plugin to send form notifications using a simple setup with any email account.

Note: This tutorial’s method is less secure because it stores your email login and password in your WordPress dashboard. Other WordPress administrators have access to this. For a more secure option, we recommend using
one of WP Mail SMTP’s more secure options.

We recommend that you also check the box labeled Force From Email. Since the From Emails from anything on your site that sends email must match this email address in order for SMTP to work, this will save you the trouble of editing the email settings throughout your site (in all form emails, etc).

Next, you can choose a From Name. By default, this will be set to the site name. If you set a different From Name in your form’s notification settings, however, that will be used instead.

You can also choose to Force From Name to apply this setting to emails site-wide.

Next, in the Mailer field you’ll need to select the Other SMTP option.

We also recommend checking the optional Return Path checkbox to Set the return-path to match the From Email. With this enabled, you’ll be emailed if any messages bounce as a result of issues with the recipient’s email.

Step 3: Enter SMTP Details

After selecting Other SMTP as your mailer, a new Other SMTP section will appear. Here, you’ll need to enter additional details to connect your site to your email provider.

When entering your username and password for any email option, please note that this information is stored in plain text. For a more secure approach, check below the Password field for instructions on adding the password to your site’s
wp-config.php file instead.

Sometimes for security reasons Gmail may automatically block the sign-in used by SMTP, even with less secure apps enabled. When this happens, your recovery email address will be sent an email with a sign-in attempt warning (see below).

To remove this block, you’ll need to click the Review Your Devices Now button (or visit your account’s Recently Used Devices page) and follow the instructions to let Google know this was a legitimate login attempt.

Enable Less Secure Apps in Yahoo

To enable less secure apps on Yahoo, log in to your Yahoo account. Then, click here to go to account security settings. Now turn on “Allow apps that use less secure sign-in”. After turning it on, the button color will be turned to green.

Enable Less Secure Apps in Live or Hotmail

If you’re using Live or Hotmail email, you actually don’t have to enable less secure apps on your account to configure SMTP on your site.

Once this information is complete, go ahead and save your settings.

5. Send a Test Email

Once your SMTP settings have been added to WP Mail SMTP, it’s important to send a test email to ensure that everything is working properly. To do this, open the Email Test tab.

On this tab, you can enter any email address that you have access to and click the Send Email button.

After sending the email, you should see a success message.

If you check the inbox for that email address, you should receive the email for this test. If you’re using Yahoo email, likely you won’t receive the test emails and form notification emails instantly. It may take about 5 to 10 minutes for them to arrive in your inbox.

Be sure to also test out your form emails by submitting a couple of test submissions after completing this setup. That way, you can check that emails deliver successfully.

And don’t forget to set the From Email in your form’s notification settings to the same email you set up this SMTP with.

Comments

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I apologize, but I’m not sure I understand what you’re describing. When you get a chance, could you please contact our team with some extra details (if possible, screenshots would be super helpful as well).

I went through all steps and tried to send a test email from another browser, got a “Sorry, email message could not be delivered.” message. I think this may be because I was unable to “Enable Less Secure Apps” in Yahoo. When I followed the link above and logged into security settings, there was no field below Two Step Verification for Enable Less Secure Apps for me to toggle the setting as suggested.

Also, on my plugin settings page, there was no specific field for “Authentication: Yes: Use SMTP authentication”, only a simple on/off toggle for authentication. I left it in the on position

Sorry to hear you’re running into issues with this! It’s possible there’s a conflict with another plugin, or potentially a setting on the site’s server, that’s causing this to happen. When you get a chance, would you please contact our support team? From there, we’ll be able to help investigate further.

When we see this error, it generally means that your hosting provider is blocking the SMTP from working properly (some hosts will by default block certain ports, and this sometimes includes the ports needed for SMTP).

There are two ways you can usually resolve this: 1) Contact your site’s hosting provider to ask them to open up that port, or 2) Use the Google API SMTP method instead (as an added advantage, this other approach is also more secure).

I hope that helps! If you give either of these a try and have any questions, please get in touch. Thanks!

I have setup the WP MAil SMTP module correctly and am able to receive test emails, however, when I use a contact form, I never receive the emails, do I have to setup something else in wordpress in order to receive these emails.

Generally when we see this issue, it’s because the From Email in the forms doesn’t match the email used to set up the SMTP. To check this, open the form builder and go to Settings > Notifications. Be sure the From Email here matches the SMTP email address in each of your forms.

I am using Divi3 with the WP Mail SMTP and like I said, if I send a test email everything works fine, it simply fails to deliver anything from the Contact Form (which says delivery was OK), it is as if the Contact form is not associating correctly to the WP Mail SMTP component, is this something that can be corrected manually.

Once it’s set up, the SMTP will apply itself to all emails sent out from your site. In your forms, you’ll just need to make sure the From Email matches the email you set up the SMTP with. If you don’t see an option for this, or continue to see issues, be sure to reach out to Divi’s support team for assistance.

Everything is setup correctly, for now I have had to use an alternative SMTP component, which works and was setup without touching the contact forms existing settings, we just added and configured the alternative component with the exact same settings that used for your component.

I really do not have an answer as to why it works and your’s does not, I have sent an email to Divi but have not had a reply as of yet.

Thanks for the update, and I’ve asked our WP Mail SMTP development team to take a look, as well. If you do learn anything else, could you please drop us a message here? That way we’d be able to more easily discuss additional details if needed.

When we see this ‘Connection refused’ error, it generally means that something on your site’s server is preventing the SMTP from working (possibly a firewall, blocked port, etc). When you get a chance, would you please reach out to your site’s hosting provider to ask them to check for and remove any potential blocks like this?

Question regarding these methods: I have a handful of forms with auto-responder notifications setup. The trick is, while all the sender email addresses share the same domain, they aren’t the same email address.

Though this might work in some cases (using the Mailgun or Smooth Wolky Women's Sandal Liana Leather Black YgB6w options, which include domain verification), we recommend always setting the From Email to the same email used to set up the SMTP. Even with these options, that’s the best way to ensure reliable delivery.

As a workaround, many of our users will set the Reply-To email to various other emails. That way, the From Email can stay the same but the email that users contact when they reply to the email can vary (the Reply-To email has no impact on SMTP functionality).

I’m using WPForms Lite version 1.4.3 and WP Mail SMTP version 1.2.3. I’ve set it up with my clients Mailgun account and the test mail goes through alright. But none of the contact forms created with WPForms Lite sends any notifications. They don’t even appear in the Mailgun logs. Can anyone tell me what might be wrong here? Even better, how to solve the issue.

When we see the SMTP test email succeed but form notifications still not delivering, this is usually because the From Email hasn’t been set to match the SMTP email.

If you open the form builder and go to Settings > Notifications, be sure to check that the From Email field is set to the same email address that you used to set up Mailgun, which should also be the same email in WP Mail SMTP’s settings.

For this error, the best first thing to check is that you’ve enabled less secure apps within your Yahoo account (Step 4), and to double-check that your credentials are correct.

If all that is good to go, the next step is to contact your site’s hosting provider. Some hosts, like GoDaddy, tend to block ports needed for SMTP to work. Luckily, though, you can usually get this fixed by letting them know.

The best next step is to go back through the tutorial and check for any details that may have been missed. If you still see an error after that, your site’s hosting provider may be blocking SMTP in some way — so you’ll need to reach out to them to ask if they could check for anything that may be blocking SMTP on the server.

I hope this helps you sort out the issue! If you try each of these and still have questions, please share any available details in the WP Mail SMTP forum.

When we see this error, it generally means that the site’s server is preventing the SMTP from working properly (most likely blocking the port you need). So the best next step is to get in touch with your site’s hosting provider and ask them to look into this further for you.

I hope this helps! If you have any other questions about SMTP, please share those in the WP Mail SMTP forum. And you can find many helpful threads that have already been answered there, as well

If you’ve set up SMTP and are still seeing email delivery issues, it’s likely that something isn’t configured correctly. When you have a chance, could you please 1) Try running back through this tutorial to see if you can catch the issue, and then 2) Post any details about what you found to the WP Mail SMTP support forum.

I took the tutorial to create a basic contact form with WPForms Lite. Needed WP Mail SMTP to send emails. The test mail goes through alright. It supposed to go to another email account instead of the admin account. I double-checked the settings. In additional, the basic contact form created with WPForms Lite does not deliver sends any notifications. ‘From Email’ Settings > Notifications in the forms does match the email used to set up the SMTP. I did receive two messages on the server: 1) lfd on spg.solarputz.com: Suspicious process running under user cosmat; and 2) lfd on spg.solarputz.com: SSH login alert for user lwadmin-RENTUP from 10.10.5.11 (-/-/-). I just cancelled another Form Builder due to the same email issues, but I have a good feeling I am close and will purchase your Pro Package.

In order for us to better assist, could you please get in touch? Within that, if you could please share screenshots of 1) Your SMTP settings page and 2) Your form notification settings page, that will help us a ton.

So I did all the steps and the ‘test email’ works. But how can I actually type up an email to send it to my subscribers with gmail? I just couldn’t find that function in wordpress dashboard or in wpforms at all.

To set up notification emails within WPForms, you’ll need to open the form builder and go to Settings > Notifications. From here, you can set emails that will automatically be sent out any time that an email is sent (just be sure to set the From Email to the same email you used to set up SMTP).

If the SMTP test email is working but you’re still not receiving emails from your forms, there’s most likely an issue with the form notification settings. To check, open the form builder and go to Settings > Notifications. The most common issue that we see here is the From Email — this must be the same as the email you set up the SMTP with.

Based on this error message (“Name or service not known “), it looks like this SMTP Host (smtp.uniquepgs.com) isn’t recognized. The best next step is to check with your email provider (whoever hosts the email address you’re using to set up SMTP) and double check the SMTP Host and Port with them.

If you still see any issues after that, the second step is to contact your site’s hosting provider (or if they host your email, you could do this at the same time. Most SMTP issues that we see are a result of server configuration issues, which your host should be able to help resolve.

This error (We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail) can have a number of potential causes, but generally means that you’re sending too many emails for Gmail to allow. In this case, an alternative SMTP service like SendGrid or Mailgun will be a better fit.

As an added plus, either of these options is more secure than the “Other SMTP” mailer option (and are super reliable as well)

I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc). It would also be worth checking through your active plugins and deactivating any others related to SMTP (they generally conflict with one another).

If you give that a try and still see any issues, the best next step is to contact your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

I’ve successfully set this up using the Gmail option, emails deliver fine. I have my email listed as the “From Email” and company name in the “From Name” boxes. All emails are delivering using the email address, instead of the “From Name” setting.

If you’re attempting to send a Test Email from WP Mail SMTP, this should arrive within moments after you’ve clicked that “Send Email” button. Just be sure to use an email address that you have access to.

Or if the test email did not send successfully, you should see a debug log with additional details about any error that occurred. Here’s our guide that covers next steps for the most common errors.

The best next thing to check is that the From Email in your forms plugin matches the email that you set up the SMTP with. For example, in WPForms you’ll need to open the form builder and go to Settings > Notifications. The From Email on this page will need to be the same as the From Email under Settings > WP Mail SMTP (which should also be the same as the email that you used for all SMTP settings on this page).

I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

If you give that a try and still see any issues, the best next step is to contact your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

Most often when we see the SMTP Debug (at the bottom of this) empty, this means that there’s another SMTP plugin active on the site. SMTP plugins tend to conflict with one another, so it’s important to only have one active at a time. When you get a chance, could you please check if this is the case?

If this isn’t the issue, then the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

If you give that a try and still see any issues, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further. Thanks!

From this error message, “We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail”, it looks like your site’s hosting provider is preventing SMTP from working. The best next step is to contact Bluehost and ask them to resolve the issue on their end.

I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

If you give that a try and still see any issues, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

I’m sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, check that the host and port are correct for your From Email, etc).

If you give that a try and still see any issues, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

And if you currently have/decide to purchase a paid license for WPForms, our support can certainly assist further. Thanks!

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

I want to make sure this plugin will work for me before I upgrade to pro, since I am a noob,lol. I can not seem to get the messages sent to my chosen email. This is the error code i get. TY in advance for you help

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc). Since you’re using Gmail, you might also consider using WP Mail SMTP’s Google mailer option instead of traditional SMTP.

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

Hi, I was finally able to configure the SMTP to allow notifications to my godaddy email, but the only information that is showing up is the customers name from the contact form. The email notification is not including the rest of the fields from the wpform which the customers email information and a text box, both are required fields. How do I get all my contact page form fields to show up in this email?

What is the point of this notification if it does not provide any info?

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

I’ve tried using WP Mail SMTP two different ways. The first was by using the Gmail option and creating the web app and letting my Gmail account “allow access” to my website. However, I received the “Not Acceptable!……Mod_Security” message after clicking “allow” from my Gmail account. So, after contacting my web host (BlueHost) and asking them to disable Mod_Security, I spent an entire day going back and forth with them and they can’t figure it out.

So today, I’ve tried the “Other SMTP” option and configured it for Gmail as instructed above. Then, when I click to send the Test Email, it takes a very long time and then I get a “405 Not Allowed” message with “nginx/1.12.2” underneath it.

I would really love for this to work as I have already purchased the premium WP Forms plugin. Can anything be done?

I’m sorry to hear you’re having trouble getting this up and running. When you have a chance, could you please get in touch with our support team? Since you have our paid plugin version, you’ll have access to our private email support and we’ll be able to assist further from there (and please feel free to just copy your message above into the contact form if you’d like).

Hi, I installed the WP Mail SMTP plugin in an effort to send emails from my WordPress site via SMTP. In this way, the hope was that I could receive email notifications when someone filled in a contact form on the site. I have been using yahoo smtp to do this. However, when sending out a test email I receive the following error message:

There was a problem while sending a test email. Related debugging output is shown below:

What have I tried so far to fix this: – I have enabled on my yahoo account the “allow apps that use less secure sign-in” – I have tried multiple other plugins and switched between TLC and SSL encryption

Researching online and judging by the “connection refused” statement it is possible that a firewall setting on my host is blocking access to the ports required for SMTP email… thus I have also emailed my host as well.

Looking at the error log, does anyone else have an idea of what could be going wrong? (Note that I have also inspected the PHP mailer troubleshooting guide as well).

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

It sounds like you’ve already done this, so as you mentioned the issue most likely lies with your site’s server. Most SMTP issues, but especially stream_socket_client errors like you’ve shared here, are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We have a “contact us” form on our website and recently stopped receiving emails from the form, so we have added the SMTP plug in to try to fix this problem. However, I keep on getting this message when sending the test email:

There was a problem while sending a test email. Related debugging output is shown below:

I apologize, but I’m not sure that I understand what you’re describing. However, it sounds like this is not necessarily related to the SMTP setup (but is related to form email in general). If this is the case, when you get a chance please drop us a line in support so we can assist.

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve. For example, in this case your site’s hosting provider may block the port you need by default.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

Have followed the tutorial for gmail, but it says that this app isn’t verified and to return to safe site ? With GDPR I need to understand who has access to the data that my clients input onto the form ?

I apologize for any confusion on that, and the warning you are seeing is just a security check by Google. When you see this page, you can click on “Advanced” to proceed. As far as GDPR, this setup will not change anything about how your entries are stored. The only thing you’re changing is the method by which emails are sent through your site.

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc). You could also try using the Google mailer option, which allows you to connect to your Gmail/G Suite account via their API (more secure, and sometimes can avoid issues like this).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

Based on this debug output, it looks like you haven’t yet configured your SMTP settings (the host is set to localhost and the post is set to 25, which are the default values). To help you fill these in, we’ve covered the most popular provider settings above (please see the third section) and in this SMTP doc.

If your email provider isn’t mentioned there, you’ll need to get in touch with the provider to find out what settings to use.

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

Sure, so an SMTP plugin will be the fix you need largely because we have no way of knowing what’s preventing your emails from working (it could be your site’s server configuration, but it could also be filtering in the recipient email provider). Additionally, SMTP is the best way to prevent email delivery issues down the road (sometimes they can begin unexpectedly) — so we recommend a plugin like this even for those who aren’t currently seeing any delivery issues.

Also, you’re correct — in some cases, setting the From Email to a domain-specific email will help. When an email is sent, the recipient’s email provider will be more likely to flag an email with mismatched domains. For example, let’s say our site is example.com but we’ve set the From Email to test@gmail.com — the recipient’s email provider can see that those domains are different, and may be more likely to flag the email as spam (or block the email altogether). However, if we can set the From Email to test@example.com, now the domains match and the email provider is less likely to flag/block it.

In some cases, this works — in others, the email delivery issues still persist. This is why we recommend using an SMTP plugin either way. And the tutorial you shared is the best place to start deciding which plugin might be the best fit for your site.

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

The error you’re seeing sound like the result of an issue on the server. To be on the safe side, though, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

Great question. What you’re seeing is the username and password used to set up SMTP, not the currently logged in user (which we would absolutely not do). For this “Other SMTP” mailer option, both the username and password used to set up SMTP are stored in plain text. This is why we include a note below the Password field explaining how to place the password in a more secure location.

Additionally, we recommend that users select a more secure mailer option whenever possible. All of the other mailer options within WP Mail SMTP (Google, SendGrid, and Mailgun) use an API — which makes them more secure (all credentials are stored off-site).

Hello, I would like two separate email notifications after a contact form is completed. 1. One email to go to my admin email notifying me that I have received a contact form email. 2. A second email going to the person who filled out the contact form as a thank you message auto responder. With the notification settings, it seems like I can do one or the other, but not both. Am I missing something? Thank you

Sure, you can definitely set this up within WPForms. If you’d like to send the same email content to both people, you can open the form builder and go to Settings > Notifications — then, just add both email addresses to the Send To Email Address field. Just be sure to put a comma in between each email you enter.

Or if you’d like to send different email content to each person, you can also set up separate notification emails. Our notification email tutorial shares all the details on how to do this. The only thing to note is that this option is only possible within our paid plugin version (with any paid license).

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

I set up an email form in WPforms, sent a test submission and it worked fine. Then I read further about the plugin and thought best to set this up to ensure I didn’t miss any form submissions. Went through the steps, the plugin’s test email fired off fine, but now when I try and fill in the form myself and submit it, the submission is not being emailed to me! Setting this up seems to have broken WPforms’ functionality. Any help is appreciated

Generally when we see this happen, its because the From Email used in form’s notification emails doesn’t match the email used to set up WP Mail SMTP. The easiest way to avoid this issue is to use the Force From Email option under Settings > WP Mail SMTP (here’s a screenshot of this setting).

This option is brand new (just went out in our update for WP Mail SMTP yesterday), so if you don’t see it be sure to run the update on your site. It’s easy to forget to change the From Email in all places, so I’d recommend using this option to avoid having to remember to do this on every form.

If you’d prefer not to use this option, though, you’d just need to open the form builder and go to Settings > Notifications. There, you’d need to make sure the From Email is set to the same email address used to set up WP Mail SMTP.

I had the same problem as Bill. And I found a solution or the reason for the mistake.

When you add e-mail adress to receive the message, you write “separate e-mails with a comma” , but there has to be a space between comma and next e-mail adress for it to work. NOT WORKING: xxx@email.com,yyy@email.com – WORKING xxx@email.com, yyy@email.com

Is there anyway to setup this plugin to directly authenticate and send email from an exchange 2010 server? Is there a setup guide for configuring the receive connector to be compatible with this plugin?

Sure, so WP Mail SMTP doesn’t have any functionality specific to exchange servers — however, you should be able to set up traditional SMTP (the mailer option described above) just like you would normally. Just be sure to check into the server settings so that you’re able to configure the plugin to match those (SMTP Host/Port and username/password, as well as encryption type).

Hi I’ve just noticed that I’m not receiving emails from WordPress since July 23rd. I’ve changed nothing in my settings so don’t understand what could be causing this issue. I did update the plugin on July 22. Has anything change in the update that may cause my issue.

I’m sorry to hear you’re seeing issues, and the first step I’d recommend is to go back through the tutorial for the specific SMTP mailer you’re using. That way, you can be sure that everything there is working correctly.

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We have the wpforms smtp plugin added. We have tested the forms with notifications going to @gmail, @cox.net and a domain hosted by Google. They work. Where we get stuck is receiving in our office 365 account hosted by Microsoft, not Godaddy. It’s not in spam, there are no filter, it just doesn’t come through. I chose “other SMTP, smtp.office365.com, TLS, 587 and authentication on – his username/password that do work, confirmed that.

We’re sorry to hear that SMTP isn’t working for you yet. When we see issues like this, the best next step is to run back through the tutorial to be certain that nothing might have been missed (redo each step, recopy details, etc).

After this, if the problem persists, generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

We’re sorry to hear that SMTP isn’t working for you yet. It sounds like you’ve already tried going back through the tutorial, so generally the next best thing to try is contacting your site’s hosting provider. Most SMTP issues are a result of server configuration issues, which your host should be able to help resolve.

If you’d like us to help debug and investigate the issue further, we offer email support for WP Mail SMTP to users with an active WPForms license. Additionally, as a valued WP Mail SMTP user, we offer 20% off your initial purchase

I am currently using Contact form 7 plugin for my educational website, which has a couple of different admission forms. After receiving tons of feedback from students, I am planning to change the plugin and found wpforms useful. The only issue is that I am not a much technical person, so I am looking for a way to migrate my existing forms to wpform. Is it possible to switch the plugin without changing the front end? For reference, I have set up all my forms by following this guide on contact form 7: [url removed]

We’re happy to help you make the switch To make this process easier, we’ve created a tool that will help move your forms from CF7 to WPForms (here’s the guide on that).

Shoes Rosa Women's White Clarks Amberlee Leather That tutorial should include everything you’d need to make the switch as easy as possible. But if you have any additional questions, please drop us a line in support so we can assist.

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