The ODR platform is operational as of 9 January 2016 (see press release(318 kB)) and made accessible in stages. It will become accessible to consumers and traders on 15 February 2016 under: http://ec.europa.eu/odr

Payment
I accept Pay Pal payments. You don’t need to have a paypal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
Items are shipped within 3-5 business days of your payment.

Shipping

Please keep in mind, that everything is made with Labour of Art and posted from The Netherlands. Items are shipped to the address you provide through this webshop. Your order will be sent when payment has been received. All orders are shipped with registered air mail (with tracking number) within 3-5 business days. For orders within Europe it takes 3-5 days to ship. For orders outside Europe allow 7-14 days. Please be aware that customs random checks may delay receipt of your purchase by 1 - 2 weeks. Please be especially aware of this during any holiday season. If you purchase goods from outside the European Union, customs duty and/or Import VAT may be due and will be the responsibility of the purchaser.

Refunds and Exchanges

Returns are accepted 14 days after receiving your purchase. The item must be in an original state (tags and labels still on, new and not used) before returning. Please contact me via e-mail before doing so. The shipping costs for returned items are the buyers responsibility. The item must be safely packaged and be returned in its original condition. If any item should arrive in damaged condition please photograph the packaging before opening so that you are able to provide proof that damage occurred during transit.

Additional Policies and FAQs

All my designs are made by myself with love and labour of heart. Please allow small imperfections as they are part of the crafting proces. Since I am working with leather which is a natural material there may be minor imperfections which enhance the character and which I implemented in my designn. These marks will enrich the products by use and time. Please also keep in mind, that colour and texture of leather may slightly vary between pieces.