Oracle Blog

Philippe Julio Web Blog

Tuesday Jan 22, 2008

Key Performance indicatorsKPI to follow the IT Infrastructure Performance

The IT Infrastructure is analyzed according 5 axis of IT model
(scalability/power,
flexibility, security, availability, economy/ecology). and the
performance is measured by the Key Performance Indicators.
Control IT infrastructure is to give the means of measuring the
variations of architecture states and of being able to anticipate the
risks which degrade
its level of maturity and thus the value business delivered by the
company.

I propose performance indicators classified by IT
Infrastructure Solution

Industrialization and Best Practices : Incidents number handled
per day, Solving mean time for an incident, Changes number Mean time
for the change, Infrastructure Maturity Level, Mean time to repair...

Provisioning
: Time to deploy a new service, Update time, Services number deployed
per year, OS number deployed per year, Applications number deployed per
year, Administration ratio for a deployment...

Business
Application Infrastructure : Response time, Number of concurrent users,
Data flow integration time, Availability ratio, Mean time of
intervention on site, Number of application modules composing the
solution...

Identity Management : Propagation time
of a new user, Exemptions number, Applications number integrating the
SSO, Notifications number per user, Propagation anomalies number per
year, Password number per user...

Archiving : Retention period
of archived data, Resource consumption per service, Media number on
which the data have transited during its lifecycle, Return On
Investment, Mean time of an archived data research...

About

Business stakes are changing, the IT infrastructure must be increasingly reactive to significantly reduce Time To Market. Today, we have the technology and methodology addressing these new business challenges.