The general manager was in a quandary. As an employee
at Sodexo, a food service and facilities management
company, she was responsible for all operations at her
site. The kitchen was already short-staffed, and now
the senior cook had been diagnosed with a seizure disorder and was asking for workplace accommodations.
She wanted to help but also needed to make sure the
work got done.

Fortunately, Sodexo had a well-established procedure in place. The manager contacted the company’s
HR team and discussed concerns she had about staffing and safety. The employee relations representative
requested more information from the cook, including
input from his physician, and worked with the general
manager to fully evaluate the accommodation request.
The employee agreed that he could continue to fulfill his

TRUST THE PROCESS

7 steps to help you manage
ADA accommodation requests,
mitigate risk and support an
inclusive workplace.