DIRECTV Technical Forums: Message List - HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/community/hd_dvrs?view=discussions
Most recent forum messagesenWed, 14 May 2014 17:35:32 GMTJive Engage 6.0.2.0 (http://jivesoftware.com/products/)2014-05-14T17:35:32ZenRe: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11285550?tstart=0#11285550
<!-- [DocumentBodyStart:e6e4eb0c-62d5-461c-9186-9c8b5cc483da] --><div class="jive-rendered-content"><p>Since it is only with WMUR, it's a problem either at the station or at the DirecTV Local Receive Facility. Nothing to do with your equipment. Call or e-mail the station engineer and I am sure it will get fixed.</p></div><!-- [DocumentBodyEnd:e6e4eb0c-62d5-461c-9186-9c8b5cc483da] --><img src='/beacon?t=1438540809647' />Wed, 14 May 2014 17:35:32 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11285550?tstart=0#112855502014-05-14T17:35:32Z1 year 3 months ago0Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11285531?tstart=0#11285531
<!-- [DocumentBodyStart:f93d58a8-004d-4a57-81c3-861703777de9] --><div class="jive-rendered-content"><p>I am so frustrated with this. I keep having freezes on WMUR ABC 9 (NH).&nbsp; At one point it stopped but not it's back with a vengeance. Live TV, recorded shows..doesn't matter. Tried unplugging the SWIM. Tried rebooting the HR34.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Family is ready to throw it out. Ugh. </p></div><!-- [DocumentBodyEnd:f93d58a8-004d-4a57-81c3-861703777de9] -->Wed, 14 May 2014 10:29:32 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11285531?tstart=0#112855312014-05-14T10:29:32Z1 year 3 months ago10Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11284739?tstart=0#11284739
<!-- [DocumentBodyStart:1dfb83db-4b1c-414a-ab34-a21f0bf0e490] --><div class="jive-rendered-content"><p>I'm still going through the steps to trigger a truck roll. My goal is still to get a tech to come out and swap in an HR44.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>However, I must say that one of the steps recommended by the phone tech support guy <em>seems to have stopped the freeze problem</em> for the time being. I am assuming it's only a matter of time, but for now, the freezes are gone on my HR34.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>The step was to unplug the <strong><em>SWIM power inserter</em></strong> and wait until the LED goes out (about 45 seconds) before plugging back in. That, coupled with a restart of the DVR, seems to have solved the problem, at least for now.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>We shall see.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Here's what the inserter looks like. You may have to search to find it.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p><a href="https://ci3.googleusercontent.com/proxy/Ms_SSqZO8qAuQeLr79Kwx4JnKW7Sv86h72BbA5uaqkCpwbuzxYTzSCZC1FFZCUspt5SI6D5OXq7Yh_Owc1E7aenspHZyXhGjRkGkIfaujniAXb_wJX3EkijDZRk4wj8=s0-d-e1-ft#http://f.cm.directv.com/i/17/2088053260/dtv_transactional_775tips_img.jpg"><img class="jiveImage" src="https://ci3.googleusercontent.com/proxy/Ms_SSqZO8qAuQeLr79Kwx4JnKW7Sv86h72BbA5uaqkCpwbuzxYTzSCZC1FFZCUspt5SI6D5OXq7Yh_Owc1E7aenspHZyXhGjRkGkIfaujniAXb_wJX3EkijDZRk4wj8=s0-d-e1-ft#http://f.cm.directv.com/i/17/2088053260/dtv_transactional_775tips_img.jpg"/></a></p></div><!-- [DocumentBodyEnd:1dfb83db-4b1c-414a-ab34-a21f0bf0e490] -->Fri, 02 May 2014 16:34:50 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11284739?tstart=0#112847392014-05-02T16:34:50Z1 year 3 months ago20Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11284723?tstart=0#11284723
<!-- [DocumentBodyStart:7c1ee22a-48d0-4ca0-8369-612c4750ef52] --><div class="jive-rendered-content"><p>Technician just left.&nbsp; As you guys have reported with your techs, he knew immediately that I needed a 44 and swapped it out.&nbsp; Called the 34s ****.</p></div><!-- [DocumentBodyEnd:7c1ee22a-48d0-4ca0-8369-612c4750ef52] -->Fri, 02 May 2014 14:50:37 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11284723?tstart=0#112847232014-05-02T14:50:37Z1 year 3 months ago0Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11284549?tstart=0#11284549
<!-- [DocumentBodyStart:317a7430-8a38-4601-a117-cefc57ff7dc0] --><div class="jive-rendered-content"><p>I Read this thread and reluctantly called. I am on my second HR34. I'm losing 3-4 shows a week at this point.&nbsp; since I had a case history, the tier 1 guy told me it had to be transferred to the Case Management department, and they would have to conduct tests before determining whether to send a technician out. sigh!&nbsp; When they call, I'm referencing this thread and demanding they send an HR44 by mail or technician. I don't care. I just want this fixed! I did mention my plan to do this, and he said if a technician was deemed necessary, it would depend on if he had them on his truck. Sigh!</p></div><!-- [DocumentBodyEnd:317a7430-8a38-4601-a117-cefc57ff7dc0] -->Wed, 30 Apr 2014 02:59:18 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11284549?tstart=0#112845492014-04-30T02:59:18Z1 year 3 months ago0Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11284063?tstart=0#11284063
<!-- [DocumentBodyStart:5e6b185e-b7ae-4145-b57e-c29421de0085] --><div class="jive-rendered-content"><p>I'm having this same problem. I have the protection plan.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Are there any magic phrases I can use with the CSR to ensure a service call rather than have them automatically ship me a replacement HR34?</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Thanks!</p></div><!-- [DocumentBodyEnd:5e6b185e-b7ae-4145-b57e-c29421de0085] -->Mon, 21 Apr 2014 21:08:35 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11284063?tstart=0#112840632014-04-21T21:08:35Z1 year 3 months ago0Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11279141?tstart=0#11279141
<!-- [DocumentBodyStart:35a9b255-49a0-424d-a1d0-38410607634d] --><div class="jive-rendered-content"><p>+1.&nbsp; Tech said the same exact thing within seconds of seeing an example I saved on the DVR and swapped my HR34 for HR44.&nbsp; So far so good about a week in...</p></div><!-- [DocumentBodyEnd:35a9b255-49a0-424d-a1d0-38410607634d] -->Thu, 20 Feb 2014 00:18:16 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11279141?tstart=0#112791412014-02-20T00:18:16Z1 year 5 months ago0Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11277492?tstart=0#11277492
<!-- [DocumentBodyStart:6f5e64c4-4734-4e64-beae-e05eceaf5cfa] --><div class="jive-rendered-content"><p>The tech took one look at a frozen video show and said you need an HR44.&nbsp; Told me the house he just came from before ours had the same exact issue.&nbsp; Installed an HR44 and am now hoping that it will solve the issues.&nbsp; Lets hope I won't have to post again on this thread.</p></div><!-- [DocumentBodyEnd:6f5e64c4-4734-4e64-beae-e05eceaf5cfa] -->Fri, 31 Jan 2014 21:31:18 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11277492?tstart=0#112774922014-01-31T21:31:18Z1 year 6 months ago10Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11277309?tstart=0#11277309
<!-- [DocumentBodyStart:f2fe47d0-75a0-4380-b222-c62b7360fca3] --><div class="jive-rendered-content"><p>I just got off the phone with DTV tech support and they had me do all of the same ridiculous steps they do everytime and the conclusion was I need a tech visit.&nbsp; OK I already got them to mail me a re-furbished HR34 for $20 and now they want another $50 to send out the tech.&nbsp; At least they were willing to discount the visit with a $20 credit.&nbsp; One question they asked me was "Do you have ethernet cable hooked to the HR34?"&nbsp; Why would they ask that and what does that have to do with this problem?&nbsp; Matter of fact I do have an ethernet cable hooked to the HR34 as that's how its hooked up to network.&nbsp; </p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Is there any chance this is part of the problem???????&nbsp; I used to have a DECA Broadband Adapter (model DECABB1MR0-01) hooked up at my router (Ethernet from the DECA to the router and Coax to the DECA)&nbsp; I removed it a long time ago, way before the freezing issue showed up, so I doubt it is/was part of the freezing problem.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>My intention is to show the tech the dozen or so recording that are frozen on 4 or more channels-I hope that is enough to show my problem as we all know that its hit and miss on duplicating the freezing.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Any thoughts?</p></div><!-- [DocumentBodyEnd:f2fe47d0-75a0-4380-b222-c62b7360fca3] -->Thu, 30 Jan 2014 01:43:02 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11277309?tstart=0#112773092014-01-30T01:43:02Z1 year 6 months ago20Re: HR34 Freezes Video at beginning of recording but audio continueshttp://forums.directv.com/message/11277256?tstart=0#11277256
<!-- [DocumentBodyStart:e894df89-e8bf-4d97-884e-eabbb2096af7] --><div class="jive-rendered-content"><p>I inquired about sending a tech out and they informed me that the tech would also bring the HR34 and that they can't distribute the HR44 in this situation.</p></div><!-- [DocumentBodyEnd:e894df89-e8bf-4d97-884e-eabbb2096af7] -->Wed, 29 Jan 2014 20:36:01 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11277256?tstart=0#112772562014-01-29T20:36:01Z1 year 6 months ago0