Mortgage Trainer

Location
US-PA-Souderton

Posted Date
3 months ago(2/26/2018 12:48 PM)

Job ID

3773

# Positions

1

Category

Mortgages - Mortgage Trainer

Responsibilities

Develops and administers all training programs and materials specific to the department’s processes and procedures for Encompass; this includes New Hire training on the system as well training to all members of the mortgage department on all updates and changes to Encompass

Develops and administers all training programs and materials for regulatory and compliance related items; may require working in partnership with members of the compliance department at times to accomplish this

Develops and administers on-line testing for all members of the mortgage department to gauge the effectiveness of the training as well as to identify any additional training needs

Serves as primary point of contact for all questions related to the operation of Encompass

Partners with all mortgage department managers and team leads to determine any individual or group training needs and then develops and administers the appropriate training

Maintains existing materials to ensure they are in-line and up-to-date with operational processes, systems, and products, including, but not limited to documented workflow practices, MB Policies and Procedures, and Product Guides

Determines and implements best delivery methods and approaches for materials and ongoing communication of changes