SmallHD electronic devices come with a one-year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products.
FOCUS Series Warranty – 1 Year
500 series Warranty – 1 Year
700 series Warranty – 1 Year
UltraBright series Warranty – 1 Year
All Production Monitors Warranty – 1 Year
Warranty specifics:

Warranty period begins on the date of shipment

Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.

The customer shall be responsible for paying shipping charges required to return products to SmallHD for repair. SmallHD shall pay for shipping of warranty repaired products to the customer.

Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty.
What is not covered by our warranty:

Problems resulting from accidents, abuse, or misuse

Problems resulting from electrical power source issues

3rd-party servicing not authorized by SmallHD

Failure to follow product instructions

Water damage

Scratches to the body or panel that occur as part of normal use

Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy.Repair Policy for monitors over 2 years old:

Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor is repairable use the info below

Purchase date:

Within the past 2 years – Repairable

Longer than 2 years ago from today – Unrepairable (not repairable)

If you are past the 1-year mark there will be a cost associated with your repair as per our 1-year limited warranty policy.