Support Engineer

Support Engineer

Job ID

410513

Location

US-VA-Herndon

Posted Date

9/21/2017

Company

Vadata, Inc

Position Category

Operations, IT, & Support Engineering

Recruiting Team

North American Teams - AWS

Job Description

Amazon.com is looking for best-in-class Support Engineers to maintain and build one of the world’s largest systems infrastructure. In Amazon Web Services (http://aws.amazon.com), our goal is to become “The Infrastructure Platform” to the world.

Our customers expect the highest quality and reliability for their services. As we expand at a tremendous rate it is our responsibility to exceed these expectations by driving innovative ways to automate and scale our services and data centers.

As a Support Engineer working within AWS Infrastructure you will:

· Support a number of tools and services related to data center operations · Have end to end ownership of projects · Deploy services across multiple global regions · Create processes that can be leveraged to help drive efficiencies and quality · Work closely with our internal customers to help alleviate their problems · Drive operational excellence · Work on a variety of hardware platforms across multiple vendors

Basic Qualifications

*Applicants must possess and maintain an active Top Secret security clearance (TS) with SCI eligibility. A US Government administered polygraph examination will be required. Sensitive Compartmented Information (SCI) access is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

- Bachelor’s degree in computer science or 4 years of work experience in IT industry. - Minimum 3 year of Linux/Unix System Support experience - Experience in scripting (Perl, Python, Ruby, etc.) - Experience in writing automation scripts and self-service tools - Experience in leading process improvement projects - Experience managing full application stacks from the OS up through custom applications - An understanding of technical issues, both hardware and software (RAID, File system, Networking, etc.) - An understanding in network diagnostic tools (Wireshark, Netstat, Nmap) - An understanding of working in mission-critical, operations support environment - Passion for customer service - Proven ability to operate in extreme high pressure situations to successfully handle multiple competing priorities - Superior technical aptitude, written and oral communications skills - Ability to effectively communicate with people at different levels and in different roles-Must be willing to travel up to 20% of the time