Tag: system

Reading Time: 3 minutesUp to now, Airbnb has been offering a single product: a platform that connects property owners (hosts) with people who need a place to sleep (guests).
Apparently, that has worked well, so far. Both hosts and guests are becoming raving fans, and Airbnb’s growth has skyrocketed.
But, can a company of that size and growth truly rely solely on individual hosts for reassuring guests that there will be no bad surprises?