Agency Operations & Procedures Manual

Regardless of which agency management system you use, this complete manual—made
available to FAIA members through an exclusive agreement with The Moberg Group—can
be customized to fit your operation. Workflow oriented, the manual is a benefit
in training new employees, and a good reference for existing staff. It also helps
meet "rules of evidence" requirements for documented proof of procedures if your
agency is ever questioned in court.