A convenient location in the middle of downtown Brooklyn puts you within easy reach of the new retail shops and restaurants near Flatbush Avenue and Barclays Center. Rooms are modern and comfortable. Families are fond of the property as there is plenty of storage space and a kid-friendly pool.
Smoke free premises. 321 units. 25 stories, interior corridors. Accessibility (Call).

Cons: One time we had to wait for sewing kit and we wer late for wedding

8.0

Anonymous

Very Good

08-11-2017

Pros: Subway a block away

Cons:

6.0

Anonymous

Pleasant

08-11-2017

Pros: Good Location

Cons: Online it shows Free Wifi. But they are charging for Wifi usage per hour basis. When I was about to do booking confirmation it was showing me as flexible cancellation but once I paid then it was showing as cancellation can't be done.

8.0

Anonymous

Very Good

08-11-2017

Pros: it's location was prime and the staff was great.

Cons: The room was situated by what seems to have been some sort of utility closet which was accessed frequently. the door was slammed shut continuously and had a difficult time slepping. Not good !

10.0

Anonymous

Exceptional

08-11-2017

Pros: From the lobby to the room was awesome. The lobby was beautiful and the staff were extremely professional and nice. I usually stay in midtown, even though my family live in Brooklyn. I will be staying at this hotel each time I visit them in NY.

Cons: No, it was a perfect hotel stay. I really didn't want to leave. The bed was soooo comfortable and the view from the room to see the statue of Liberty at a distance was awesome. I Love This Hotel. The house keeper was friendly and helpful.

7.0

Anonymous

Good

08-11-2017

Pros: Very clean room and comfortable bed.

Cons: There was a constant smell of (marijuana) smoke on the floor, and there were limited toiletries (no shampoo/conditioner, no toothbrush even upon request). The expectations of what a 4 star property should provide were definitely not met!

Cons: Poor water pressure in shower. Noisey and we were on the 24 th floor.

1.0

Anonymous

Very Poor

08-11-2017

Pros: Some staff were very friendly

Cons: Worst bed I ever slept on. I could not control the heat and the room stayed under 60 degrees. I had to keep the window cracked to get rid of the smell of I think was hairspray

10.0

Anonymous

Exceptional

08-11-2017

Pros: At the Brooklyn Sheraton two weeks in a row, both times the front desk checked in, really friendly, helpful. Nice clean room with a view. Great to get in to lower Manhattan, one block to the train and two stops. Bar friendly,food good.

Cons:

6.0

Anonymous

Pleasant

08-11-2017

Pros: The television was a nice size and a staffer was the most helpful person there

Cons: The room was not clean the Linens were not cleaned and after repeated attempts of trying to have the linens cleaned we found that the housekeeper had only turned over the linen not changed it...gross

9.0

Anonymous

Wonderful

08-11-2017

Pros: I was really impressed with all of the staff except for one, everyone was extremely helpful and friendly My room although small the balcony made up for the small space.

Cons: Room was small Stains on the sheets

9.0

Anonymous

Wonderful

08-11-2017

Pros: The shower was amazing slightly small far as space.The queen size beds were like sleeping on a cloud.

Cons: There was no trash bags in the trash cans.The outlets on located on the side of the lamp really didn't fit my phone charger.

8.0

Anonymous

Very Good

08-11-2017

Pros: Staff

Cons: Room smelled of mold.....staff tried to help . I bought air freshners

7.0

Anonymous

Good

08-11-2017

Pros: The location is amazing

Cons: the valet staff either lost or stole our key fob which cost about 200 dollars they said they would send us claim forms and I still have not got anything.

8.0

Anonymous

Very Good

08-11-2017

Pros: It was very clean.

Cons: They weren't very visitor friendly to those who didn't use their valet parking.Acted like they owned the public street out front.Didn't want us to stop and load up there.

8.0

Anonymous

Very Good

08-11-2017

Pros: It was quite pleasant in terms of service and convenience

Cons: I was only slightly underwhelmed by the size of the room

5.0

Anonymous

Fair

08-11-2017

Pros: Nothing stands out or worth any praise about this hotel

Cons: The height of disappointed is when I was made to pay $25 because they claimed a pillow was spotted with srain. I was completely a hotel will charge money to launder their stuff.

3.0

Anonymous

Poor

08-11-2017

Pros: Requested a 4 star. I have stayed in a Holiday Inn Express that was nicer. The room was extremely small, took a picture of the dirty bed skirt, had to request sheets and towels be changed, the toilet stopped working and shower wasn't drain properly.

Cons: I had a nice view.

9.0

Anonymous

Wonderful

08-11-2017

Pros: The staff was amazing!!great location!!

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: I had had a late night the night before check out. Loved the courtesy extended time for a late checkout

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: I liked everything, the staff was friendly, rooms were clean and the view was nice.

Cons:

8.0

Anonymous

Very Good

08-11-2017

Pros: Hotel is in the heart of downtown Brooklyn small backstreet with construction

Cons: Somewhat of an older hotel with smaller rooms and slower elevators but a good value

5.0

Anonymous

Fair

08-11-2017

Pros: I loved the location it's close to shopping and Juniors

Cons: I disliked the fact that they do not have their own parking and you have to pay $45 per day to park and I found the staff rude

9.0

Anonymous

Wonderful

08-11-2017

Pros: Housekeeping did great job On their game!!

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: Rooms were great, comfortable and within walking distance of the Barclays Center, Brooklyn Bridge, etc.

Cons:

6.0

Anonymous

Pleasant

08-11-2017

Pros: Location

Cons: At 1am, there was still music coming from the club attached to the hotel. Not cool.

1.0

Anonymous

Very Poor

08-11-2017

Pros: It really bad service

Cons: Bad

10.0

Anonymous

Exceptional

08-11-2017

Pros: Great customer service at the check in desk.

Cons: Italian restaurant food was just okay. Service was very good but food just so so.

3.0

Anonymous

Poor

08-11-2017

Pros: It was within walking distance to our Venue.

Cons: The rooms were just okay.

9.0

Anonymous

Wonderful

08-11-2017

Pros: Friendly staff and, for NYC, large rooms.

Cons: Carpet and other upgrades would be nice.

4.0

Anonymous

Disappointing

08-11-2017

Pros: What I liked about the hotel was the location. It was very close to subway and area. I also liked the cleanliness and the free wifi.

Cons: I did not like that they charge $4 for a small bottle of Dasani water. I also did not like the showers- way too small!!! Also very unhappy about the ridiculous $250 deposit for a hotel room that was already paid for. For that reason, I will not return!!!!

10.0

Anonymous

Exceptional

08-11-2017

Pros: The view and cleanliness were wonderful. Hotel Employee was so welcoming at check in and even the young lady bartending on Sunday was exceptional. The service is A+ and we will definitely visit again! Precious

Cons:

8.0

Anonymous

Very Good

08-11-2017

Pros: room size

Cons: no

9.0

Anonymous

Wonderful

08-11-2017

Pros: The staff were on top of any request we needed. Kids loved the indoor pool.

Cons: Just the lack of parking. Valet parking was $50 a night.

2.0

Anonymous

Poor

08-11-2017

Pros: I stay at hotels very often, so far this was the worst hotel experience I ever had.

Cons: Staff, facilities, extra fees

8.0

Anonymous

Very Good

08-11-2017

Pros: The pool

Cons:

1.0

Anonymous

Very Poor

08-11-2017

Pros: Rude management. Will never stay at this hotel.

Cons: Price gougers

10.0

Anonymous

Exceptional

08-11-2017

Pros: The view was amazing.

Cons: No.

6.0

Anonymous

Pleasant

08-11-2017

Pros: Great bed , very comfortable

Cons: The room had no drawers at all. Just table that you couldn't use because it had to be pulled out and the room was too small. Impossible to put your clothes away. One narrow mirror inside a door. Since we were dressing for a wedding, it was awkward

8.0

Anonymous

Very Good

08-11-2017

Pros: Bed was large for NYC and very very comfortable.

Cons:

6.0

Anonymous

Pleasant

08-11-2017

Pros: Location

Cons: Rude night and pool staff. No parking at the hotel, only valet for 50$ a night. Or parking garage on the next block that overcharged for SUV's.

4.0

Anonymous

Disappointing

08-11-2017

Pros: Location

Cons: It's not very clean. No Wi-Fi like most Marriott hotels, no fridge, no microwave. Lobby smells like an emergency hospital room.

5.8

Anonymous

Okay

02-20-2017

I wish the staff showed...

Pros: The first person I came in contact with was the front desk receptionist and she was very pleasant and helpful with setting me up with my room. I wish I got her name.

Cons: When I went to check into my room the room smelled like peppers which was odd I didn't complain I opened the window to air out the room. Later that night I was trying to set the iHome alarm clock in the room on the night stand and it wasn't working I called the front desk to see if they could guide me through it I followed all instructions on it before contacting the front desk it was just not working I finally did call the front desk to see if they could help or send someone to check it out and their response was "we don't have anyone to check it out" I then asked do you have anyone that could possibly swap it for a different one from a different room their response was "we're booked we can't change it, you can call in the morning well have someone that can take a look at it" Pretty much felt brushed off I spoke to a front desk receptionist that night and he transferred me to the manger and both were no help. I'm a general manager of a retail chain and the way the manager expressed himself was a little upsetting pretty much telling me nothing could be done at that moment I would have to wait till the next day when the alarm would be useless to me because I needed it for that night. not even an attempt to try and help, even that would've been sufficient just knowing they attempted. My car was valeted and it was lost literally an hour into me checking in i assume the valet company doesn't have anything to do with the Sheraton but that was a little upsetting as well to wait for my car to be found.

9.6

Anonymous

Exceptional

02-17-2017

Exceptional

Pros: Loveddddd the hotel it was amazinggg

Cons: It ended too soon

10.0

Anonymous

Exceptional

02-16-2017

Great stay for the money!!!

Pros: The bed and rooftop bar!

Cons: Construction

10.0

Anonymous

Exceptional

02-16-2017

In the Heart of Brooklyn....lies...

Pros: We traveled with pets and stayed at the club level, very quiet and comfortable.
Loved the view!
Concierge and private parking was well worth the stay.

Cons: Some Club Levels should be intermingled at other floor levels, not just the top floor.
No fridge/microwave in rooms, this is NY you want to be able to store Junior's cheescake for a late night snack.

6.3

Anonymous

Pleasant

02-15-2017

Near to train stations

Pros: Easy location for shopping and transportation

Cons: Lack of security

10.0

Anonymous

Exceptional

02-14-2017

Exceptional

Pros: Moises at check-in took the extra time to find my Starwood Rewards account so that we could stay on the highest floor, which had a better view. That was so much appreciated! Also, this hotel is close to many train lines, which made it very convenient to get anywhere in the city.