Petwell Hospitals Continue to Serve Clients, Communities During COVID-19 Pandemic by Making Smart Changes to Operations

During the Covid-19 pandemic, hospitals in the PetWell Partners network have implemented creative changes to their everyday operations to ensure the safety of their pet patients, clients and staff.

Recognized as essential businesses by government agencies across the country, veterinary hospitals have remained open, and those in the PetWell network — like many of their industry peers — have adopted new practices to limit human-to-human contact.

“Throughout the pandemic, we have remained committed to our mission of delivering high-quality care to pets while also taking steps to reduce risk for our clients and teammates,” said David Strauss, co-founder of PetWell Partners. “We are fortunate to have hard-working teams at all of our hospitals that have been willing to go the extra mile to ensure everyone’s safety.”

In addition to enhancing cleaning and sanitation practices within clinics as well as incorporating social distancing into workflows, PetWell hospitals have modified operations to implement a low-contact appointment style called “curbside service”.

Rather than having to enter the hospitals, clients have been able to remain safely in their vehicles while hospital staff collect their pets from their cars to bring them in. Then, hospital staff and veterinarians have been connecting with clients via video chat to review treatment recommendations and answer questions.

The curbside model as implemented at PetWell member, Family Pet Hospital, in Edmond, OK, was highlighted in a news story by a local TV station.