I’m really disappointed that it costs more to pay this way than it does at the machine. If I pay at the Scott Road machine, it’s $3 for the day. In the app, it’s $3.35. Why? It’s the same credit card and less physical work (less machine maintenance and collection). I know it’s “only” 35 cents but add that up over all the times I will park there in a year, it ends up significant. I guess I will stick to the machine, regrettably.

Now I have to have 4 parking aps for the Vancouver area: Pay by phone, Easy Park, Honk and now this one. The least you could do to add some additional value is to link your parking with the Compass Card. This seems like a make-work project.

Hi David, launching our own app is all about delivering a better experience for our customers. Having said that, we’re always looking for innovative ways to improve your experience—I can tell you this is something we’re looking into.

As for the credit card vs machine charge difference of 35 cents: not true. The notice on the machine may state $3, but check your credit card statement and you will see that you have actually been charged 3.35 when you use the machine. So no difference.
I agree with the fact that the convenience factor of pay-by-phone is disappearing now with these new apps that being added. But unlike Hush, this one actually seems to work. It needs some fine-tuning, though. When I check my current status, it tells me that I am parked on the Scott Road site in Surrey AL – I would much prefer to park my car in BC!

Can the cost to park at Scott Road not be $3.00 through the app?? I refuse to pay $.35 cents a day extra. My credit card won’t read in the parking machine anymore because the machine is chewing it up, so I thought I would 100% use the app. But for $0.35 a day more?? Why?? What is that extra cost getting me? A more secured parking lot so my car with a CLUB on it doesn’t get stolen from the front row again? Can this please be addressed and explained. Looks like I am not the only one refusing to save approx $100 bucks a year here.

I’m also seeing the extra $0.35 charge to use the app for parking at Carvolth Exchange in Langley. Makes no sense, and gives us no incentive to want to use this. Unlike what Jose mentioned, when I pay at the machine ($2), that is the true cost I’m seeing.

@Allen, currently the app only allows purchasing 1-day parking and does not provide a method to purchase 2 consecutive days. 1-day purchases expire at 2am, which can result in a parking violation fine if you do not wake up in the middle of the night to purchase another 1 day. This is not practical. Is it in the roadmap to add multi-day parking purchases?

How do I reach Customer Service for the Park&Go app if there is a billing error? There is no phone number on the app and no one at Translink customer service has a number to call. Is this still affiliated with Impark?
Thanks.

I used the Park & Go app to purchase parking for a month. I was billed 2 times. One was a $40 charge for the parking fee. And one was a $19.65 charge ($20.00 on to the Park & Go wallet minus the $0.35 fee to use the service)

Now that I don’t plan on using this service any longer, is there any way to recover my remaining balance in my Park & Go wallet ($19.65). The Park & Go site doesn’t seem to provide this.

Hi David, please give Impark a call at 604.331.7118 with your TransLink Park&Go ID (you can find this in the app by accessing the menu through pressing the ‘three lines’ icon in the top-left corner, going down to “Settings” and choosing “Profile”). They’ll be able to look into this for you.

The app for some reason has decided to only allow customers to pay for the monthly pass option, putting customers at a pretty difficult situation. Am I suppose to fork out the 60$ and avoid the risk of being ticketed? Technical issues are understandable but the approach that the park and ride app has taken to make sure they are addressed is unacceptable. There is no mechanism for customers to raise issues except through the bug report, which has giving me a “we’re unable to send bug reports” message repeatedly. Why are the support numbers Allan has listed not been provided in the app or TransLink’s website. Doesn’t help that the number to Impark provided above is only available Monday through Friday. I’ve tried all morning to receive tech support on this and all that has happened is that Impark customer services sends me to Trankslink customer service and vice versa. Not impressed.

The number you provide is not customer service for this app. In fact it is only a recording about requesting a refund through Impark meter issues. Impark knows nothing about this app. No one at CMBC or WestCoast knows anything about this app. Please provide an actual customer service number. I do not want to call North Carolina for assistance.
The app was unable to access the internet this morning. As such I waited until later in the day to pay for parking via my mobile device. I cannot get a hold of anyone to confirm whether or not there was an issue.