In 2010, it appeared the government was set to cancel the program, bolstered by a 2009 evaluation conducted by the Audit and Evaluation Branch of Industry Canada. The evaluation found that the program was “less aligned with the current priorities” of the government and that “it may have out-lived its usefulness as a means to bring the Internet to communities across Canada.”

When letters were sent to local programs notifying them of the impending cuts, the local communities expressed their concern to elected officials. The outrage led then-Industry Minister Tony Clement to quickly reverse the decision, chalking up the notification letters to a funding misunderstanding.

Changes in Internet access rates may have made the CAP an obvious target for elimination, but fostering universal access to the Internet is more important than ever. As governments embrace open government initiatives and shift toward electronic delivery of services, ensuring that all Canadians have Internet access becomes an absolute necessity.

Yet the 2010 Statistics Canada Internet Use survey found that many low-income Canadians do not have Internet access at home. While 97% of Canadians in the top income quartile have access, that number drops to 54% for those in the bottom quartile. In other words, nearly half of all Canadians with incomes of $30,000 or less do not have ready access to the Internet.

For those Canadians, the issue is not whether Internet access is available but rather whether it is affordable, particularly when combined with the need to invest in computing equipment. The CAP helped address the affordability gap by ensuring that thousands of Canadians – even those without a computer or who found that monthly access charges were beyond their means – would have access to the Internet.

The CAP may have needed retooling, but there remains a Canadian digital divide that should be addressed. By comparison, the U.S. Federal Communications Commission teamed up with cable and technology companies last year to launch Connect-to-Compete, which promises to bring computers and Internet access to low-income households.

The program, which will officially launch in September, includes a commitment from the cable companies to offer $10 a month broadband Internet access to homes with children that are eligible for free school lunches. Moreover, families can purchase a refurbished computer for $150 or a new one from Microsoft for $250. For those without computer expertise, Best Buy’s Geek Squad will offer basic digital literacy training in 20 cities around the country.

For thousands of Canadians that relied on the CAP, its elimination raises the real prospect of being cut off from the Internet. The failure to identify alternatives that support affordable access to Internet services and computers, along with the necessary skills development, places the spotlight once again on Canada’s missing digital strategy.

9 Comments

As a formerly-urban technologist now living a pretty rural Canadian life, I’m astonished by the people for whom CAP is a key lifeline. Yes, perhaps they could be forced to get their own. Or a third of them could.

But really, if you want to enlist all Canadians in digital interactions, CAP is about the best I can imagine. Perhaps only once or twice a week, the email is checked. But by golly, it’s checked.

Maybe wait another five to ten years? Social dynamics and habits don’t change overnight.

We just got “high speed broadband” wireless in rural Nova Scotia, about two years ago.

This is wrongCutting the funds and suspending the provided to CAP support is really wrong. This is program that is totally focused on the needs of people with low incomes and have not the opportnity to maintain regular Internet connection. Depriving people from this necessity is a huge injustice.
Vermont Vacation

I’ve worked at a CAP center…I’ve worked at a community center that had a CAP facility. It was used primarily for watching YouTube, streaming video from sports sites, and running BitTorrent to pirate television and music. At times, the network was so congested with traffic from the CAP center that the internet was unusable for anything else.

Sadly, I think only a small fraction of people were using CAP facilities for their originally intended purpose.

As a formerly-urban technologist now living a pretty rural Canadian life, I’m astonished by the people for whom CAP is a key lifeline, and was proud of Nova Scotia and Canada for their support of CAP. Yes, perhaps these individuals could be forced to get their own accounts. Or a third of them could. Or hardly any.

But really, if you want to enlist all Canadians in the digital environment, CAP is about the best approach I can imagine. Perhaps only once or twice a week, their email is checked. But by golly, they check it.

Maybe wait another five to ten years to do this? Social dynamics and habits don’t change overnight, and the savings are minimal.

Here in rural Nova Scotia, it was only two years ago that got “high speed broadband” wireless.

Citizen of CanadaI have been able to access community internet through very slow dial up which has allowed me to volunteer for Corrections Service Canada for two terms. As a person with a disability having access to this program is my lifeline to be productive and be in touch with world events. This government is out of touch with the needs of people.