Heineken

Goes Down Smooth:

Faster customs clearance through electronic filing

Challenge:

How does a leading U.S. importer enhance customer service and bring additional consistency to the company's import process? At Heineken USA's headquarters in White Plains, New York, a significant step has already been taken that benefits not only customers and Heineken's operations but the company's bottom line, too.

DuPont

Weathering the storm:

Information and service play key crisis management roles

Challenge:

On August 25, 2005, residents of the US Gulf states held their breath. DuPont has warehouses and distribution centers located throughout the Gulf region and handles a significant number of import and export shipments via the ports there. At the height of the crisis, the key question for DuPont’s International Logistics Manager was: Where are the containers?