Frequent Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

The funds donated to Tubman are used for various programming in our shelters, for legal and clinical services, and other facets of the organization. We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law, which can be found at GuideStar.org. You can also view some of our financial information on the Charities Review Council website. Our annual reports are also available to view on the Publications page for more detail.

New and unopened items, no toys or clothing for infants or children, full-sized (not travel size) products such as lotions, shampoo and conditioner, etc.; unopened boxes of feminine hygiene products, and gently used or new professional/business casual clothing for adults of all genders. For a an updated guide, visit the Donate Goods page.

Does Tubman have a food shelf?

Tubman does not have a food shelf open to the general public. We are able to provide phone numbers to local food shelves and programs in the Twin Cities. Please call 612.825.0000 for more information.

However, we now have a small food pantry for Tubman clients receiving mental health or chemical health services at Tubman Chrysalis Center. This food pantry is open on Wednesdays at Tubman Chrysalis Center, and is the result of the Lakewinds Co-Op and the Twin Cities Co-Op Partners Round-up at the Register programs.

Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Privacy Policy page.

Does Tubman serve men?

YES. Many of Tubman's services are open to men and people of all genders. We do ask that men seeking use of Harriet's Closet have an internal Tubman referral. If you have questions, call 612.825.3333.

Is Tubman open on the weekend?

Shelter services and the 24-hour crisis line (612-825-0000) are open on the weekend. Childcare is also available on certain weekends for specific groups.

There are no available appointments during the weekend for therapy and counseling services; Harriet's Closet, administrative offices, youth and young adult programming, and certain legal services are also closed Saturday and Sunday.

Is childcare provided?

Yes, childcare is provided at all three Tubman sites during the day, some evenings, and certain weekends during the month for specific groups. All parents must remain on-site while attending appointments or meetings, and in shelter childcare registration is preferred but not always required.
For groups, therapy and counseling at Chrysalis, there is a suggested $5/hour per child charge, which may be reduced based on ability to pay. Check for availability and registration through the Intake Department at 612-870-2426.

Yes, Tubman works with youth and individuals who have experienced sex trafficking or exploitation. The Safe Journeys youth shelter at our Maplewood location houses youth ages 13-24 who have experienced violence, including sex trafficking and exploitation and homelessness. Other services, such as therapy and groups, are available to those who have experienced this and other types of trauma.
To get connected to therapy and groups with our Clinical services, call the intake line at 612.870.2426, or 612.825.333 for general information.

No. A lot of Tubman services, such as Harriet's Closet and our legal and clinical services, are open to community members, many of whom may not be experiencing relationship violence. If you have any questions about services call 612.825.0000 or 612.825.3333.

Can I drop in for services?

Yes, we have Resource Counseling Advocates ready and available that can assist walk-ins at our Minneapolis and Maplewood shelter locations, as well as Chrysalis for Rule 25/Chemical Health Assessments. Learn more by calling the Intake Department at 612.870.2426.
Tubman does not, however, accept walk-ins or over the phone consultations with attorneys. Appointments with attorneys should be made by phone.

Do I need a referral for Tubman services?

No, for most programs, but yes for some. Tubman is also able to refer out to other community services and resources that we do not offer. Men looking to access Harriet's Closet do need an internal Tubman referral.
For any questions about referrals, call 612.825.3333 or 612.825.0000.

Yes, there are a wide range of youth services available from in-school programs (MVP, VIP) to our Safe Journeys shelter which works with youth of all genders who have experienced violence (including homelessness and sex trafficking and exploitation), ages 13-24.
For more questions about youth services, visit our Youth Services page or call 612.825.0000.

Does Tubman provide transportation?

We have several strategies to help eliminate transportation barriers. If you have questions or are in need of transportation services, please call 612.825.0000.

For most Tubman services, such as Harriet's Closet, childcare in shelter, or attending groups in shelter, there are no fees. For some counseling, therapy, and legal services, yes, there are fees.

For counseling and therapy, depending on the service, Tubman will typically bill health insurance or people pay the full fee out-of-pocket. There are some options for sliding scale fees for individual therapy, but no sliding scale fee is offered for group therapy or medication management. For legal services, there are options as well for sliding scale fees, or for fees to be waived completely.

To learn more about fee rates for counseling, therapy, and legal services, call the Intake Department at 612.870.2426.

No, we would need to speak directly to the person who will be receiving services to make an appointment with them, get their consent for services, and get their contact and insurance information if they will be receiving counseling and therapy services.

Privacy Policy

What Information Do We Collect?
When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website Use Information
Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.

What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information Collected From Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.

Notice of New Services and Changes
Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.

How Do We Secure Information Transmissions?
When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.

How Do We Protect Your Information?
Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.

Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.

What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Permission to Use of Materials
The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

Terms & Conditions

Donation Refund Policy

We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.