“I had a phone call at 3.15 pm on the day that I was due to arrive (4th May) to inform me that the lodge I had booked had no water or electric. They were unable to provide an alternative lodge at Waveney River Centre. This was not acceptable, very inconvenient and upsetting.”

Posted 2 years ago

We were extremely sorry that your booking with us had to be cancelled at the last minute. What actually happened was that the boiler broke down without warning on the Friday of the bank holiday weekend, the fan had seized and it wasn't possible to get another one until Tuesday - which would have left you without heating over the whole weekend. With it being a bank holiday, we were fully booked and there was absolutely nothing we could do other than ask Hoseasons to try to find you alternative accommodation elsewhere. I hope you can understand that these events, whilst extremely inconvenient for everyone, are unpredictable and beyond anybody's control. I would have hoped that we would have been able to offer you a future holiday at a reduced rate as a sorry, rather than receive a negative review. Thank you anyway for trying to book with us.

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