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What is your returns policy?

Please contact Seven Hills Tallarook either via phone on 1300 7 HILLS (1300 744 557) or email within 7 business days from receipt of the order if you wish to return the item.

We will refund or offer an exchange when an item is not as described or does not fit the description given.

All refunds are for the product only excluding shipping unless we have made an error in sending out an incorrect item.

To obtain a refund the item must be in new condition (unused with original packaging and box intact).

Please note that you will be charged for return postage in case an item is sent back to you. If an incorrect product was sent to you from our end resulting in the exchange request, we will pay for the shipping charges.

How do you process an exchange / refund?

Our customer service team needs to be contacted and advised of the fault / reason for exchange. Following an initial assessment over the phone, a Return Authority (RA) number will be issued to you which will need to be clearly displayed on the parcel. Please note that returns will not be accepted without a RA number being issued and clearly displayed on the package. The returned item needs to be sent back to the returns team within 7 business days from issue of the RA number. In the event of any delays, the customer service team will need to be advised.

What is your shipping policy?

We offer nationwide delivery for most of our items and send out our parcels via Star Track Express, TNT or Toll Priority for addresses that can accept a signature on delivery.

We understand that this is not always possible and we also understand that sometimes our customers prefer to have their items sent to their local post office. In the case were we have been instructed to send an item to a post office, the item will be sent via Australia Post.

Our delivery time is typically within 3-10 business days from the date of order if your item is in stock. Please note that the delivery times could be higher when we send items to a P.O. Box address.

Some items could incur higher freight charges.

We are not responsible for loss or damage to goods that are delivered to an incorrect address.