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ICT4D Week 2018

Tuesday, December 05, 2017

MultiChoice extends call center service hours for festive season

MultiChoice Nigeria has reiterated commitment for better service delivery to its customers this Yelutide season by extending Call Centre operating hours, reports ITRealms.The Managing Director, MultiChoice Nigeria, Mr. John Ugbe, disclosed this in Lagos to ITRealms, saying that the extension was in bid to shape the business anticipation of customer needs.He also said MultiChoice call centre operating hours will now be from 8 am to 12 am Monday to Sunday from December 4th till the 31, 2017.He explained that normal operating hours of 8am to 9pm will resume from 1st January, 2018.Ugbe pointed out that the extension of the Call Centre operating hours is one of the ways the company is making it easier for customers to reach and get support during the festive season."By extending our operating hours, we will be able to enhance the level of service delivery this yuletide in a significant way,” Ugbe said.He further said that the company takes a ‘customer first’ approach which involves anticipating customer needs, especially during the festive season when families are expected to often sit together at home to enjoy. "They may also need to make enquiries or find out more about other products or services," he declared, stressing his team remain committed to implementing solutions that will resonate with customers and lead to improved customer service. He assured that MultiChoice toll free numbers will be in full operation and available on major network providers. ITRealms recalls that the toll free lines are 09090630333 for Etisalat, 07080630333 for Airtel, 08113630333 for Glo and 08149860333 for MTN.Equally, ITRealms gathered that customers could also resolve queries through Twitter;@DStvNg and @GOtvNg. Just as both DStv and GOtv customers can also manage their subscriptions on Eazy.dstv.com for DStv and GOtvEazy Self Service now available on the gotvafrica.com homepage. Ogochukwu Nebenanya/GEEITREALMS ... everything news digitally!