Tuesday, June 7, 2011

www.DicksSportingGoods.com/Feedback is the survey website of DICK's Sporting Goods. This is a large sporting good retailer that offers customers a wide variety of sports-related items. DICK's has both brick-and-mortar stores as well as a convenient website that is a great source for all of your sports needs, from equipment all the way to clothing and footwear. The company has been helping people with their sports accessories for over 50 years and with a staff of over 10,000 knowledgeable employees, customers can be sure to have all of their questions answered in a helpful and courteous way.

The feedback site within the DicksSportingGoods.com webpage has been created to provide customers a viable medium to provide feedback, which could then be used to improve the overall experience at DICK's. To further isolate concerns to particular regions and even particular stores, DICK's has requested that customers put their store number, register number, transaction number, transaction date, and total purchase amount into the blanks on their feedback screen. This information will allow employees who are reading the comments to be able to better-relate to the customers and address any problems more efficiently. In addition, it could potentially create a great way to recognize particular employees or stores that are excelling.

In order to get this valuable information from customers, DICK's has offered a coupon in exchange. This coupon would take $10 off a purchase of $50 or more at any DICK'S Sporting Goods retail store location. This incentive is sure to attract more people to submit their comments, and is a small price to pay to receive the acute information that this medium would provide. Furthermore, it would give further incentive for customers to shop at DICK's, not only because of the capability of creating a more customer-friendly environment, but also because they would save $10. This, would be a win-win for all parties involved.