Privacy policy of Boiler Monkey Ltd. We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you. 1. WHO WE ARE AND IMPORTANT INFORMATION 2. THE PERSONAL DATA WE COLLECT ABOUT YOU 3. HOW WE COLLECT YOUR PERSONAL DATA 4. HOW WE USE YOUR PERSONAL DATA 5. WHO WE SHARE YOUR PERSONAL DATA WITH 6. INTERNATIONAL TRANSFERS 7. DATA SECURITY 8. DATA RETENTION 9. YOUR LEGAL RIGHTS 10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES 11. QUERIES, REQUESTS OR CONCERNS 1. WHO WE ARE AND IMPORTANT INFORMATION What is the purpose of this privacy notice? This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you input your information into our quoting tool, contact forms, take part in a competition or book a survey visit. You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Data controller(s) Boiler Monkey Ltd is the controller and responsible for your personal data (collectively referred to as “Boiler Monkey”, “we”, “us” or “our” in this privacy notice). Our contact details are Boiler Monkey Ltd, 16 London Road, Peterborough, PE2 8AR, email: info@boilermonkey.co.uk, Tel: 0330 113 5988. For all data matters contact Rob Stead on 0330 113 5988 Boiler Monkey Ltd is the controller and responsible for this website. Third-party links outside of our control This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 2. THE PERSONAL DATA WE COLLECT ABOUT YOU Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office. We will never sell on any of your personal data. We may however collect, use, store or transfer different kinds of personal data about you, this data includes: • Name • Address • Telephone number • Email address • Property type like flat or detached house • Property details like number of bedrooms and bathrooms • Current boiler details & location We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you fail to provide personal data Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 3. HOW WE COLLECT YOUR PERSONAL DATA We use different methods to collect data from and about you including: • Directly. You may give us your name and contact details by filling in forms on our website, by completing our online quoting tool or by corresponding with us by phone, email or otherwise. This includes personal data you provide when: • Apply/Express interest for our products or services • Request marketing to be sent to you 4. HOW WE USE YOUR PERSONAL DATA We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

• Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us: Boiler Monkey Ltd, 16 London road, Peterborough, PE2 8AR, Email: info@boilermonkey.co.uk, Tel: 0330 113 5988. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA We have set out below, a list of all the ways we plan to use your personal data. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. In order to provide and complete our installation service we are required to conform with UK regulations. We therefore will need to notify the Gas Safe Register about your installation. This is a legal requirement. The information we share with them is as follows: • Your name • Your address • Your property type • Your installation date • The serial number of your boiler • The product information of your boiler • A brief description of the work carried out If you would like more information about Gas Safe and their data policies you can find this at: https://www.gassaferegister.co.uk/who-we-are/our-policies/ Additionally we will need to register your boiler warranty with the relevant manufacturer, the data required for this is as follows: • Your name • Your address • Your email address • Your property type • Your installation date • The serial number of your boiler • Serial number of system filter (if applicable) If you would like more information about the manufacturer’s data policies you can find this at: Worcester https://www.worcester-bosch.co.uk/legal-and-privacy Vaillant https://www.vaillant.co.uk/about-vaillant/privacy-policy/ Ideal Boilers https://idealboilers.com/privacy-policy Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Promotional offers from us We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or completed an online quote through our website and, in each case, you have not opted out of receiving that marketing. Third-party marketing We will not share any of your personal data with any third party companies with regards to marketing unless you have given us consent to do so. Opting out You can ask us or third parties to stop sending you marketing messages at any time contacting us email: info@boilermonkey.co.uk, tel: 0330 113 5988 or by following the opt-out links (if applicable). Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product OR service experience or other transactions. Cookies You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, see information detailed at the end of this document. Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Rob at info@boilermonkey.co.uk If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 5. WHO WE SHARE YOUR PERSONAL DATA WITH We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. External Third Parties Service: • Web Providers acting as processors who provide our IT and system administration services.

• Quoting tool provider – trueQuote

• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services to us.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 6. INTERNATIONAL TRANSFERS We do not transfer your personal data outside the European Economic Area (EEA). 7. DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 8. DATA RETENTION We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes. In order to send out your invoice and keep a record of the transaction we securely store information about your order indefinitely in our accounting systems, for example: • Your name • Your address • Your property type • Your installation date • The serial number of your boiler • The product information of your boiler • Which other products your purchased • How much you paid for the service • How you paid for the service • Any issues you had with the service In some circumstances you can ask us to delete your data: see Your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 9. YOUR LEGAL RIGHTS Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: • The right to request a copy of the personal data which we hold about you; • The right to request that we correct any personal data if it is found to be inaccurate or out of date; • The right to request your personal data is erased where it is no longer necessary to retain such data; • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means); • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics). If you wish to exercise any of the rights set out above, please us at info@boilermonkey.co.uk No fee required – with some exceptions You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES This version was last updated August 2019 Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 11. QUERIES, REQUESTS OR CONCERNS To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Rob Stead at info@boilermonkey.co.uk If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

COOKIE POLICY Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. All Cookies used by and on our site are used in accordance with current Cookie Law

We use the following cookies: · Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. · Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. · Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). · Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Cookie Purpose Google.com Used for analytics

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Last updated August 2019