FAQ

Why is my tracking number not updating on the carrier website?

This may be because of three reasons:1. Your tube has not left the gallery yet because our weekly courier pickups occur at the end of the week on Thursday and Friday. 2. Due to the volume of tubes leaving the gallery, sometimes the carrier does not scan each and every tube at pickup and therefore a scan will not show until it has reached the destination.3. If you ordered a pin with the "Free Shipping" option, there is no tracking as these are sent via First-Class Mail. The item will arrive with your regularly scheduled mail delivery.

I paid for priority 2 day shipping, and it has been 7 days but my tube has not arrived? What gives?

We ship all domestic packages via Priority Mail and do not charge an extra fee for this service. Unfortunately, due to the geometry of a tube, it is rare that they arrive within the allotted time frame, therefore we encourage all of our customers to be patient and allow at least 7-10 business days for the package to arrive.

My items seem to be "stuck" in Metro, NY according to the USPS tracking website, what does that mean?

Metro, NY is a new name for the Eastern Nassau hub of the USPS in our area. Unfortunately, packages tend to sit there for 7-10 business days before arriving at your destination post. It is totally normal and just something we have learned to deal with being where we are located and the USPS sector we use. Please understand that your package is not lost and it will arrive soon.

My tracking number states that the package was delivered, but it is no where to be found, please help?

First, check with a neighbor and see if someone else has accepted your package. In the case that the package is not found, we advise our customers to reach out and file a police report for a stolen package so that they can file a claim with the carrier. We are not responsible for stolen packages. What is your return policy?