Royal Mail’s Address Management Unit (AMU) has achieved the highly sought after Investors in People Gold Award – the first business unit within the company to achieve such recognition. The AMU team manages Royal Mail’s address databases, including the Postcode Address File (PAF).

Fewer than 10% of organisations working with Investors in People (IiP) in the country have been awarded the Gold standard, which recognises best practice in areas such as learning and development, leadership skills and staff recognition.

Based across two separate sites, in Sunderland and Portsmouth, the 70-strong team began working through the accreditation framework three years ago. It achieved the Standard Award in 2013 and the Silver Award the following year.

Steve Rooney, Head of Royal Mail’s Address Management Unit, said: “Trying to establish a single team at two different sites based 340 miles apart can be a challenge. We began working with IiP to solidify our working practices, improve engagement and cross communication. The Gold Accreditation is testament to the dedication and hard work that the teams have put in.”

Formed in 1991, Investors in People was established by the UK Government to help organisations get the best from their people. Organisations can achieve Bronze, Silver or Gold status by meeting additional evidence requirements from across the Investors in People framework.

Working on behalf of Investors in People Central England, Simon Allsop said “Feedback from staff across all areas of the Address Management Unit evidence an organisation which is more trusting, open and in turn effective.

Processes are firmly embedded, management is effective. Leadership is inspirational and managers are trusted. People actively challenge in the pursuit of business goals and improved performance. People increasingly own their areas of responsibility and clearly take pride in their work.’’

The Address Management Unit has also retained the Data Seal accreditation for another year. Data Seal is a recognised standard for information security management systems. For the fourth consecutive year, the Unit was able to successfully demonstrate that it not only met the rigorous information security standards but also had well defined processes and policies for managing data and sufficient controls in place to protect personal data. Data Seal awarded by the DMA.

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