Commitment from the Top: First, a top-level management decision has to be developed and communicated enterprise-wide, along with a coherent budget for how to get the process moving

Corporate Culture: A culture needs to be fostered that promotes, rewards, and embraces innovation, technology, and experience design, ultimately allowing employees to explore and imagine new journeys

Assembling the “A” Team: Talent matters, and talent needs to be assembled that is relevant, well versed in the latest technologies, and one that truly believes in digital transformation

The ‘Agile Pod’ Approach: An ability to pivot, to pursue new directions, and a proper approach to continually evolve these goals. This approach is known as ‘agile pods’ that help nurture and propel agility and team maturity throughout digital journeys