Are you US/EU Safe Harbor Compliant?

Yes. We comply with the EU Safe Harbor framework as set forth by the Department of Commerce (USA). This also applies to the collection, use, and retention of user data from the European Union. For more information, please read our US/EU Safe Harbor Privacy Policy.

What types of payment do you accept?

We accept payment via Visa, MasterCard, American Express, Discover and UCB. We also accept payment via bank transfer or check transfer for yearly subscriptions. For further details, please contact support@hippovideo.io.

How does my free trial work?

It’s simple. Just sign up and you’ll enjoy instant access to all the benefits of Hippo Video. There’s no credit card or commitment required, so everything’s hassle-free.

Can I change my plan at any time?

You bet. Hippo Video is a pay-as-you-go service. You can upgrade, downgrade or cancel at anytime…no hassles, no strings.

Who can I contact with more questions?

If you have questions about Hippo Video or the signup process, please email us at support@hippovideo.io and we’ll get right back to you!

What is bandwidth?

Bandwidth is the count of bytes that streams from our server when a video you share is played.

What’s the storage limit you offer?

You needn’t worry about storage limitations. We offer you enough space to accommodate a good number of videos.

What’s the bandwidth limit you offer?

We offer a high bandwidth so that you need not fret about exceeding the limit. You can always keep track of your bandwidth usage inside your account from your profile avatar. We'll notify you with an email if you ever exceed your limit of 200 GB per month.