All of the City Departments (Water Management, Streets and Sanitation, Transportation, Etc.) take service requests via the 311 Constituent Service Request System. To submit a request for a service (such as filling a pothole, tree trimming, reporting a street light outage, fixing a city sign, checking for a leak, requesting a building inspection, and many others), you can call 3-1-1, submit the request online or call the 20th Ward Service Office.

All requests that are entered into the system are assigned a tracking/confirmation number. Make sure to write down your confirmation number each time you submit a request. You may also enter your e-mail address to receive a confirmation email that your request has been received.

Other Services

Chicago uses mechanical street sweepers that operate year-round except during inclement winter weather. To ensure curb-to-curb street cleaning, temporary parking restrictions are posted the day before the work is scheduled to begin on any street. Some arterial streets have permanently posted signs that specify a once-per-week period when parking is prohibited for street sweeping.

Residents that need more than one-day notice of street cleaning should print out a copy of the street sweeping schedule for the 201 season, which can be found here. You may also contact the alderman's office for a list of street sweeping dates for your block.

KIDS ID Program captures pictures, fingerprints and key information about Chicago children, so that if a child ever goes missing, this information can be shared with law enforcement, media and various child protection / child search groups in the hopes of locating the lost child. To learn more and to access the application for a Kids ID, please visit the City Clerk's website.

The Chicago Medical ID program offers a free medical identification card to Chicago residents of all ages who want their medical information and vital statistics readily available. This service is free to Chicago residents. For more information, or to access the application documents, please visit the City Clerk's website.