You guys won’t stop charging my account for something I do not want, need, or ever ask...

GetHuman656060's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman656060's own words:

You guys won’t stop charging my account for something I do not want, need, or ever asked for. You’ve continued to charge me for months and I’m getting pretty ****ed off at this point because you guys don’t have a process work where I can talk to a person to resolve it, pathetic customer service nothing but disappointment, I can see why people switch to PlayStation so often.

I trust that Xbox will make this right and come up with a resolution that is fair.

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