How to tutorials for items like: starting a new discussion, updating my profile, changing my photo, opt-in or out for alerts, include other members and all the other How Do I's that will help you navigate and improve your user experience. If you're not sure How To, then please post your question there and we will have you taken care of ASAP.

First and foremost, DealerRefresh Dealer Forums IS YOUR community. Without you, over 10 years, it wouldn't be where it is today. We know it has its quirks and there's a lot of room for improvement, so if you have a suggestion - we want to hear it. Have an idea to improve the user experience? Let us know!!

Have a question or an opinion about a particular vendor, product, or support? Go here to engage with other Refreshers in your position using the same tools (or other tools), share experiences, and learn from the best!

Having trouble getting a video to show on your website, trying to think of a better way to setup the finance application, getting writer's block on your about us page, wondering how to make your site show on Google better - come on in!

Here is a list of current DMS providers for car dealers across the states. Each forum is designated to one of the major DMS providers or a groups of smaller known providers. Use each forum to start conversation, discussion, ask a question, provide a best practice or even grip about.

Service Scheduling & Parts Ordering. New technology is influencing our the dealers fixed-ops yet it's such an afterthought in most dealerships! What new digital services and technology are you using to better the customer experience and daily work flow in your Fixed-ops departments. (Not Marketing)

Did you just find the coolest new product or gadget you can use at work? We wanna know about it too. What's the coolest mobile App or Desktop SaaS you've found? Or maybe you want to talk about something new that caught your eye at the latest industry conference. Go ahead and post it here! It's doesn't need to be automotive specific either.

Does something have you down, and in the doldrums? Can't stand the fact that your manufacturer is forcing you to use an inferior product? Maybe a vendor pissed you off with another price increase. It'll be alright. Allow DealerRefresh to be your shoulder to cry on. Sound off and get it off your chest. But still follow the rules.

Thank you to the DealerRefresh Sponsors for their patronage! In these forums, paid sponsors can do what they want. Run sales promotions, ask for beta testers, solicit new feature ideas, handle support items, host Q&As, etc.

For a limited time, any automotive vendor can post any deal they wish to offer to the DealerRefresh community as long as it helps sell or service more cars. We are hoping this limited "free" time will help some of the newer solutions grow a larger client base!

Any auto dealer will tell you: the car buying environment is rapidly changing, especially as more and more of the buying process is done online. In this new environment, it is critical that car dealers are up to speed with the latest tools for identifying, engaging, and converting quality online leads.
The digital environment requires the same care and planning that goes into your real world physical showroom. A dealer website that is converting only a fraction of its website traffic into qualified actionable leads will begin to drag behind others who are doing digital better.

CarStory is a user-centered, mobile-first tool that curates and organizes vehicle and market details for dealers and consumers: elevating information they need, paring away information they don’t, providing context and clarity. CarStory provides more than just information: we draw on our industry-leading dataset and proprietary algorithms to provide true insights — curated recommendations and contextual details that help dealers sell better and helps shoppers make better decisions. CarStory delivers an excellent user experience that’s useful, intuitive and enjoyable. And what’s more, we facilitate a better shopping and buying experience, that leaves buyers satisfied with the time and effort they invested in their research and confident in their decision.

The result? Happy buyers who are delighted with their (new) used cars.

Grow With Cars shares data and insights for Cars.com partners to help them fuel more growth. Cars.com is a leading online destination that helps car shoppers and owners navigate every turn of car ownership. A pioneer in automotive classifieds, the company has evolved into one of the largest digital automotive platforms, connecting consumers with local dealers across the country anytime, anywhere. Through trusted expert content, on-the-lot mobile app features, millions of new and used vehicle listings, a comprehensive set of research tools and the largest database of consumer reviews in the industry, Cars.com helps shoppers buy, sell and service their vehicles.

Cars.com companies include DealerRater, Auto.com, PickupTrucks.com™ and NewCars.com®. The company was founded in 1998 and is headquartered in Chicago. It is owned by TEGNA, Inc.

Fastlane, with headquarters in Dallas, Texas, is a developer of innovative e-commerce and showroom technologies for automotive dealerships. Fastlane creates value for dealers by providing them with an online checkout experience and enhancing dealer’s in-store purchase experience, giving them the power to sell more cars, be more profitable and increase overall customer satisfaction. By offering Fastlane’s turnkey purchasing solution, dealers give customers a convenient way to complete the purchase transaction while the sales team focuses on engaging with customers and building long-term relationships that last well after the car is purchased.

Fastlane’s technical integration team, based in Dallas, Texas, customizes the Fastlane e-commerce platform to meet the specific and unique needs of individual dealerships and dealer groups.

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Jeff Kershner, the DealerRefresh team columnist and its experienced community of automotive professionals offer advice and insight gained from years in the industry. Through articles, posts, threads and opinions the DealerRefresh community provides valuable knowledge for any level at the dealership. We would be honored to have you join our our growing community.