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Sindh govt launches Robo-call, SMS service to redress public grievances

KARACHI (Jan 24): In the larger public interest and convenience the Sindh government is going to launch EZ-Effective Feedback Redressal Mechanizm initially for four departments and sectors for which the applicants would receive a call in the voice of the chief minister and SMS about their application. The applicant would also be able to file his complaint in reply of the SMS in case of any problem.

This decision was taken in a meeting held under the chairmanship of Sindh Chief Minister Syed Qaim Ali Shah here at CM House today. The meeting was attended by Senior Minister for Finance Syed Murad Ali Shah, Chief Secretary Siddique Memon, Additional Chief Secretary (Dev) Aijaz Ali Khan, Principal Secretary to CM Alamuddin Bullo, secretary Finance Sohail Rajput and other concerned officers and representative of the a private firm.

Secretary Finance Sohail Rajput briefing the chief minister said that a an easy , EZ-Effective Feedback Redressal Mechanuism is being developed for giving feed back to public for redressal of their grievances, requests and applications.

He said for the purpose a call centre has been established in the finance department initially for four different but important sectors such as registration of property, Motor Vehicle Registration, payment of pension and reimbursement of medical expenditures.

“When an applicant would file his application for registration of property, vehicles, payment of pension and reimbursement of medical bills he/she would be informed through a robo- call that application has been received and about its status/process,” he said and added that if the chief minister approved the project it would be launched.

Sindh Chief Minister Syed Qaim Ali Shah approved the project and then directed Senior minister for finance Syed Murad Ali Shah to launch the project as he has envisaged it for four sectors initially but “this service must be extended to other important departments such as education, local government and police,” he urged.

The chief minister during the meeting recorded the acknowledgement messages which would be sent to the applicants through robo-calls. The chief minister through the call would address the applicant that his/her application has been received for payment of medical bills/registration of motor vehicle/ registration or mutation of property and payment of pension have been received and it is under process.

“If you faced any problem in filing your application or any official has demanded you bribe for redressal of the grievance, you must inform me in response to my SMS to be received by you from 9515.”

In this way an SMS service is also being launched to stop corruption in public dealing departments and improve the efficiency of the government sections.