When to Dial 9-1-1

9-1-1 should ONLY be used in an emergency. An emergency is any situation that requires immediate assistance from police officers, firefighters and/or paramedics. Calls to 9-1-1 for non-emergencies tie up valuable resources and delay service to people who need help right away.

What happens when I dial 9-1-1?

When you dial 9-1-1 from your land line phone from a fixed location in your home or place of business, your address and phone number will display on the screen in the dispatch center. Dispatchers have been trained to verify that the address and phone number on their screen is correct to ensure that they are sending help to the correct location.

If you're using a cell phone

Know your location when calling 9-1-1 from a cell phone. Although technology is advancing, cell phones cannot currently provide the dispatch center with your exact address or location. Have the address ready, or use landmarks, mile markers, and road signs to describe where you are. Cell phones do not always direct you to the proper agency either. If this happens, remain patient and wait for the call taker to transfer you to the agency that will be able to assist you.