The following information must be provided in order that we may investigate and resolve the issue.

1. Their full name.
2. Email address, contact telephone number and an alternative contact number, if possible.
3. National insurance number/payroll number/staff number, if relevant to their login. Do not send passwords.
4. The name of the company they work for.
5. Description of the nature of the problem/request.
6. A screenshot detailing any error messages received, along with the URL of the specific page in question.
URL can be copy and pasted from their browser address bar, screen shots can be taken by pressing both Ctrl and PrtSc at the same time then pasting into the body of the email

Click here to log into the secure electronic payslip portal

Click here to setup your new secure portal account

For payroll support and assistancesend email to: customerservice@sslpost.com