specific capabilities, knowledge, competence, and expertise. As Frederick Taylor famously noted, an answer to that question …. Although we have come to know a great deal about the 'properties' of capabilities, knowledge, competence, and expertise at … on knowledge, how skills develop, and how competencies and capabilities are put to action are still eluding us. Process …

management (KM) activities has been an important research area. To contribute to the theoretical and practical developments in …Investigating how to develop information technology (IT) infrastructure that can effectively facilitate knowledge …, competitive applications of knowledge resources, and organizational performance. Through structured questionnaires, empirical data …