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Natasha... Did Ford ever post a TSB for this issue.... I am having this issue and need assistance in Canada regarding this noise

Iím the Ford rep on this board now, Kevin_agar; Natasha has moved to Facebook. Iím unable to discuss or publicly release information surrounding TSBs. I highly recommend getting in contact with one of the awesome Ford Canada agents at 1-800-565-3673 for help.

Cory

01-16-2013 06:48 PM

Kevin_agar

Quote:

Originally Posted by FordCustomerService

Hey cbaldree - Noemi let me know you sent a PM, so I'll be responding to it shortly. Thanks!

Hey jimmyt,

I reviewed the case notes, and engineering is actively working to resolve the bearing noise. Please keep in contact with your dealership, and let them know if the symptom changes. I truly appreciate the patience you have shown.

~Natasha

Natasha... Did Ford ever post a TSB for this issue.... I am having this issue and need assistance in Canada regarding this noise

01-15-2013 07:53 AM

Kevin_agar

I have the same drone-like humming noise in my 2012 FF titanium hatchback and am sick and tired of visiting dealerships here in Canada numerous times for rattles, clunks, shudders and whines. Did Ford actually come out with a TSB for the 55MPH oscillating whine and did anyone finally get rid of the noise.... for good? Was it the bearings and was there a "new" bearing issued compared to the old originals. Any further information would be appreciated as in Canada we do not have lemon laws and we are at the mercy of the dealerships being told everything they must do or they do the wrong thing 10 times before it is fixed.... thanks in advance.
Kevin

10-25-2012 09:45 AM

wkumtrider

I plan to get it in to a dealer as soon as I can.

10-24-2012 08:49 PM

ruthrj

Just to let you know, I don't think anybody has experienced a vibration through the steering wheel or the gas pedal for the wheel bearing issue. My vibration was felt through my feet placed flat on the floorboards. Don't get me wrong, I'm sure bad wheel bearings could cause a vibration through the steering wheel but most definitely take it to the dealer and have them look at it. Paperwork, paperwork, paperwork my friend. If you don't note the problem with a service dealer you never had a problem!

In other news, just drove home with a brand new Mazda CX-5! Very roomy, great gas mileage, and glad it's not a Ford after that debacle. Zoom-zoom!

10-19-2012 01:56 PM

wkumtrider

No, I have not been to the dealer yet. I just don't want to go through the fiasco the other members on here have gone through at the dealer. I will have them take a look at it.

10-19-2012 01:12 PM

FordService

Quote:

Originally Posted by wkumtrider

I have a 2012 Focus SE and mine does the same thing - loud humming noise when I reach 60 mph. I can feel vibration in the steering wheel and gas pedal. Has it been determined that it is a wheel bearing issue?

Hi wkumtrider,

Have you swung by your dealership so they can take a look? Ford certified techs are going to be in the best position to diagnose. Additionally, I'm happy to get your case escalated to your regional Customer Service Manager; just sent me a PM with your VIN, dealer, mileage, and daytime contact number.

Thanks!
Crystal

10-19-2012 12:41 PM

wkumtrider

I have a 2012 Focus SE and mine does the same thing - loud humming noise when I reach 60 mph. I can feel vibration in the steering wheel and gas pedal. Has it been determined that it is a wheel bearing issue?

10-10-2012 03:35 PM

NCFocus12

Quote:

Originally Posted by ruthrj

Agreed about the 1st year blues. Paid dearly for it in attorney's fees. Not even sure if it was wheel bearings with mine. They replaced the front wheel bearings twice, bet you the problem was the rear ones, lol.

Mine was the rear.

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