INTERESTED IN THIS WORKSHOP?

What’s your survival plan for the NDIS, where prices are fixed, participants are savvy customers and competition has doubled? This 1-day NDIS marketing masterclass gives you the tools to thrive. If you need NDIS funds to sustain your organisation, there is no plan B.

9.30

9.45

10.30

10.45

11.30

12.30

1.15

2.00

2.45

4.00

Welcome & Introductions

Marketing that MattersMarketing & the NDIS: Before and AfterUnderstand the five game changing questions of the NDIS

Morning Tea

The NDIS LandscapeOur disability ecosystemExperience mapping in the NDIS

Have you ever designed a seemingly innocent questionnaire for your customers and received some rather hostile responses? Brent Woolgar explores the discrimination that can occur through misguided questionnaire design.

Do you wonder how it feels to be an NDIS participant navigating the disability support marketplace for the first time? Could choice really be a problem? Evie explores the paradox of choice and what providers can do to mitigate it.

With the transformation of the disability sector into a customer-driven market, there is much to learn from outside the sector. In this article, Sally Coddington explores the concept of "customer stickiness" and how this marketing idea might benefit your organisation.