A-Z of Services:

Bins: report missed, uncollected or lost bins, order extra bins and arrange bin collections when you move

Service information

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Your bin collection service is changing

From 3 October, 2016, rubbish and recycling collections will alternate in Blackburn with Darwen.

People will still have a collection every week – one week rubbish will be collected from the burgundy bin, the next week recycling will be collected from the grey bin.

This will help the Council to save money and help us to protect frontline services, as well as having benefits for the environment. This change is designed to improve recycling rates and reduce the costs of refuse disposal as well as refuse collection.

This will help us to save money that we can use to protect frontline services and will also have benefits for the environment.

Provision will be made for larger households with four or more occupants, who are recycling, to be able to exchange their 140 litre burgundy bin for a 240 litre burgundy bin on request. Find out more or sign-up to a mybwd account for personalised information about your collection dates and more.

Your bins: report & request

Tell us directly about your bins via the MyBwD Account: From missed & assisted collections, lost, abandoned & replacement bins, removals, bulky waste etc. to asking for a larger bin, you can do it all online.

Bin collections

Please make sure that you put your bins out before 0700 on your collection day

Help with bins for the elderly, disabled or infirm.

If you are elderly/disabled and/or infirm you can arrange for the collection crews to collect and return your bin to you.

The service is free but we ask that you complete a form at MyBwd Account. If there are no persons living at the address who are capable of putting out the bins, we will collect and return them from your property.

Missed and uncollected bins

This will advise you if there is a reason your bin was not collected by our crews.

Lost, missing and replacement bins

Please note that replacing a burgundy bin incurs an administration charge of £20 per bin.

Bins often reappear because someone has mistakenly taken the wrong bin after collection. This is why we usually only send out a replacement bin if the original bin still hasn't turned up after your next scheduled collection . Our advice is to ask your neighbours if they may have taken your bin by mistake.

If any of your bins have been lost, stolen or damaged or you are a new occupier to a property where there are no bins on site please use this form.

Extra and larger bins

New build properties

If you move into a new build property you can contact us regarding your waste once you have set up your Council Tax payments. There is a one-off payment which covers the cost of both the refuse bin and the recycling bins. Sometimes the property developer will organise and pay for setting up the service, so it is worth asking them about this before you move in.

Please note that if you buy a bin from another supplier please contact us and we will check that it meets our requirements.

To make arrangements to have your waste collected by the council from a new build property please email us at cleansing@blackburn.gov.uk