During the warranty period, Black Box Network Services will repair or replace your damaged equipment
within one week of receipt at NO CHARGE!*

Plus, get an Extended Double Diamond Warranty.

You can also extend your warranty or protect a previously purchased Black Box® brand product** for an additional year—for only 10% of the purchase price! Or, extend your coverage for a full three years for only 20% of the purchase price!

Ordering an extended warranty is easy: When viewing a product in your shopping cart, just select the one or three years of additional coverage in the dropdown menu under “Warranty Options.” For details, contact Customer Service at 724-746-5500.

What’s more, we also have a 45-day return policy. Simply call Customer Service for a Return Authorization (RA) number, return your product in new condition and in the original package, and receive a full refund.

All returns require a Return Authorization (RA) Number. Talk to a Customer Service
Representative to obtain an RA number. Some products may not be returnable for credit.

There is no restocking fee for Black Box® products returned in new condition
(in the original package) within What’s more, we also have a 45-day return policy. Simply call Customer Service for a Return Authorization (RA) number, return your product in new condition and in the original package, and receive a full refund.
days of the invoice date. Simply call Customer Service for a Return Authorization (RA)
number, return your product in new condition and in the originalpackage, and receive
a full refund. Later returns and incomplete returns will incur a restocking fee.
A Customer Service Representative will advise you of any applicable restocking fee.
Sorry, no credit can be issued after 120 days.

Custom products and software are returnable for repair or warranty replacement only.
For the return policy on non-Black Box® products, talk to a Customer Service
Representative.