Note: If you do not see an expected result for a patient in the Results Inbox, perform a Patient Search on the patient, then view their documents (select Actions > Documents). The system displays the Document Grid which contains all documents your practice or facility received pertaining to the patient.

Filter Results

Sort Results Inbox

If you want to sort your Results Inbox, select any column header field. An up arrow () indicates an ascending sort order, for example, a to z; 1 to 10; oldest date to most recent date. A down arrow () indicates a descending sort order, for example, z to a; 10 to 1; most recent date to oldest date.

Hide/Display Results Inbox Columns

The first time you access your Results Inbox, the default columns are displayed. There is a set list of available columns and a default subset of active columns for each inbox in the portal. You are provided with the ability to hide/display each of the available columns in each of your inboxes.

Note: Once you change the default columns in an inbox, there is no automatic way to revert back to the default columns; you have to do it manually. Prior to making any column changes, make a note of the default columns. Then, once you hide/display columns and want to revert back to the default, refer to your notes and manually hide/display columns to match the default.

Click the Columns box: A dropdown menu opens and lists the available Results Inbox columns. The active columns are checked.

To hide a column from view, click the check box next to the column name. The column is immediately hidden.

To display a column that is hidden, click the check box next to the column name. The column is immediately displayed.

Tip: Your column selections persist until you change them.

Change Number of Results Displayed Per Page

Click the Page Size button:

A dropdown menu opens and lists options for the number of results to display per page:

Make a selection. The page is refreshed and the requested number of results per page is displayed.

View and Print One Result

Complete the following steps to view and print one document from the Results Inbox:

Select one of the following options and complete the steps to select a result:

Check Box Option

Select the result's check box.

Select View And Print to open the Document Viewer. The document is displayed.

ID Option

Select the result's  document ID to open the Document Viewer. The document is displayed.

Actions Menu Option

Select Open from the result's Actions list to open the Document Viewer. The document is displayed.

Select Print on the Document Viewer toolbar.

Make your browser-specific print selections and print the result.

Select Close to close the Document Viewer and return to Results Inbox.

If you want to deselect the result, select its check box.

Note: The Provider Portal application does not support functions provided by your web browser context menu such as print, select all, and copy. Your web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

View and Print Multiple Results at One Time

Complete the following steps to view and print multiple documents at one time from the Results Inbox:

If you want to select all results on a page, select the column header check box.

Select View And Print to open the Document Viewer. The documents are displayed.

Select Print on the Document Viewer toolbar.

Make your browser-specific print selections and print the results. Page breaks occur between the results.

Select Close to close the Document Viewer and return to Results Inbox.

If you want to deselect specific results, select their check boxes.

If you want to deselect all results on a page, use the column header check box.

Note: The Provider Portal application does not support functions provided by your web browser context menu such as print, select all, and copy. Your web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

View and Print Multiple Results at One Time Without Breaks

Complete the following steps to view and print multiple documents at one time without page breaks from the Results Inbox:

If you want to select all results on a page, select the column header check box.

Select View And Print Without Breaks to open the Document Viewer. The documents are displayed.

Select Print on the Document Viewer toolbar.

Make your browser-specific print selections and print the results. Page breaks do not occur between the results.

Select Close to close the Document Viewer and return to Results Inbox.

If you want to deselect specific results, select their check boxes.

If you want to deselect all results on a page, use the column header check box.

Note: The Provider Portal application does not support functions provided by your web browser context menu such as print, select all, and copy. Your web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

View Result Comments

A comments icon  below a result check box indicates comments are associated with the document.

Click the comments icon  to open the Comments dialog box and view result comments. You can also enter result comments. Another way to view or add result comments is to select Comments from the Actions list to the right of the result row. Click Close to return to Results Inbox.

Add Comments to Results

A comments icon  below a result check box indicates comments are associated with the document.

Complete the following steps to add a comment to a result that does not have comments:

From the Actions dropdown on the right side of the result row, select Comments.The Comments dialog box opens.

Enter a comment in the Add Comments field. You are limited to 255 characters.

If you want to save the comment, click OK. The comment is saved. You return to the Results Inbox.

If you do not want to save the comment, click Close. You return to the Results Inbox.

Complete the following steps to add additional comments to a result:

Click the comments icon . The Comments dialog box opens.

Enter a comment in the Add Comments field. You are limited to 255 characters.

If you want to save the comment, click OK. The comment is saved. You return to the Results Inbox.

If you do not want to save the comment, click Close. You return to the Results Inbox.

Post Discharge Result Notification

Assign Results Inbox Items to Users

To assign results to a provider portal user, click the check box next to each result, then click the Assign button:

The Assign Item window opens. Under Select: click in the box to open the list of users. Select a user then click the Assign To This User button:

An Assigned success window opens:

Click OK. You return to the Results Inbox. Look in the Assigned To column to see the assignments you made.

Unassign Results Inbox Items

To unassign results, click the check box next to each result, then click the Unassign button:

An Unassign Selected success window opens:

Click OK. You are returned to your Results Inbox. Look in the Assigned To column to see that the names of the previously Assigned To users have been removed.

Working with Results Inbox Check Boxes

Use Check Boxes to Select Results

To select a result, you can click the check box next to it:

To select multiple results, click the check box next to each result.

To select all results on the displayed page, click the "header" check box at the top of the Results Inbox, i.e., the check box at the beginning of the column headers row:

Uncheck Selected Results

To uncheck a selected result, click the check box at the left side of the result row:

The check mark is cleared:

To uncheck multiple selected results, click the check box next to each result to clear each check mark.

To uncheck all selected results on the displayed page, click the "header" check box at the top of the Results Inbox, i.e., the check box at the beginning of the column headers row. All results on the displayed page will be selected:

Click the "header" check box again to clear the check mark:

All check marks on the displayed page will be cleared:

If all results on the displayed page are selected, click the "header" check box. All check marks on the displayed page will be cleared.

Move Results Out of Results Inbox (Archive)

To reduce the size of your Results Inbox, move results out. This can increase the speed of your Results Inbox searches. The documents that you move will still be available in the Patient Archive. Note: This action does not delete documents from the system. Two ways to archive results are:

Option 1: Click the check box next to each result, then click the Archive button:

The Archive window opens. Click OK to Archive the documents. The screen refreshes and the results are no longer in your Results Inbox. The results are still accessible via the Patient Archive.