3 reasons you’ll shut up after being humiliated at the airport

Like most infrequent air travelers, Vicki Burton just wants to get through security without causing a scene. So on a recent flight from Chattanooga, Tenn., to Miami, she obediently stepped into the airport’s full-body scanner, held her arms up, and waited for the agent to wave her through.

He didn’t.

Instead, a female screener was summoned to give Burton an “enhanced” pat-down. “My breasts were patted down right there in front of God and everybody,” she says. “I wasn’t even afforded the privacy of a screen. I was so stunned, I was just mute. What do you say without being arrested? What should I have done?”
Good question. To paraphrase Secretary of Homeland Security Janet Napolitano, she should have said something.

Why do people keep their mouths closed when they feel violated? A combination of powerful motivators keeps air travelers quiet. Only by understanding these influences can we end them.

Reason #1: you’re not crazy, are you?

Many passengers are afraid that if they speak up, they’ll end up as the hysterical passenger on YouTube — reacting irrationally to what many consider “rational” airport security.

I wrote about this incident after it happened. Although there were good reasons for her reaction, according to her son who taped the entire episode, she was nonetheless tarred as a loonie by TSA supporters (read the comments on her video if you doubt me).

I encountered these faulty arguments the first and only time I was prodded into a full-body scanner. It was months before the opt-out protest, and the devices were still being tested in only a handful of airports. A friendly TSA agent told me I had nothing to worry about. “We’ve all been through them, everyone else is going through them, and you won’t feel a thing,” she assured me.

Well, if everyone is going through them, then what do I have to worry about?

Peer pressure — the fact that no one else seems to be complaining — keeps you quiet when your conscience tells you to speak up.

Reason #3: you’ll miss your plane

The final, and perhaps the most persuasive trick, is the implied threat that if you resist, you’ll miss your flight. Unfortunately, it’s not an empty threat, and the TSA agent screening you knows it. If a blueshirt believes your attitude is anything less than docile, you could be subjected to a retaliatory wait time.

It doesn’t help that airlines are unforgiving when their passengers miss a flight — a “no-show” in airline parlance. Often, air travelers either have to pay for a new ticket at an expensive “walk-up” fare or get sent to their destination by a less convenient route, missing appointments or a valuable vacation time. No one wants that.

Had Burton stopped, asked to speak with a supervisor, and filed a report, she would have been threatened with these three possibilities: becoming a poster girl for crazy, being made to feel like a problem passenger, or missing her flight.

It wasn’t an anomaly. On her return flight, TSA agents did exactly the same thing to her.

Time to say something

This has to end. There’s no evidence that patting down passengers like Burton has made air travel any safer. The only thing it’s accomplished is to erode a number of constitutional rights we once took for granted, say critics.

If invasive, prison-style pat-downs are accepted by air travelers, then who knows what other kinds of searches the TSA might someday try?

The next time a TSA agent asks you to do something you’re uncomfortable with, say something. You won’t just be helping yourself, but all of the passengers who pass through the checkpoint after you. And if enough passengers speak up, the TSA might stop treating us like inmates when we exercise our constitutional right to travel.

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at *protected email*. Got a question or comment? You can post it on the new forum.

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