All about floors

Legal notice

Beware of your screen's colours!

Due to color variations each computer screen can display, wood colors presented in this website are for indicative purposes only. Always refer to the sample panels available in the store.

Online sales policy

Planning on buying your floor on the internet? Think twice!

The internet might be a great place to buy consumables like CDs and books, but when you are looking at buying long-lasting durable goods like hardwood flooring, it may not be as a great an idea as it looks… Beware!

If you are looking at a beautiful, long-lasting, high-quality hardwood floor like that from Mercier Wood Flooring, it is because you have already made the decision to invest in an element that will add significant value to your property for decades to come. Mercier is a reputable company that manufactures high-quality products and partners with high-quality retailers, providing consumers with outstanding service and support, before and after the transaction.

At Mercier, we know wood and we also know that after sale service is paramount to your satisfaction… That is why Mercier chooses to sell its complete product range only through authorized “brick and mortar” retailers that will physically be there for you after the sale, should you need their assistance... Only Mercier authorized retailers are the specialists in a legitimate position to provide you with complete product, care, maintenance and warranty information. And because they receive ongoing training from Mercier, they will be your key resource should anything need attention with your product or its installation.

Purchasing a hardwood floor on the internet could possibly expose you to customer satisfaction issues as we can not guarantee that you will be dealing with qualified, Mercier-trained professionals able to support you should you have any service needs with your newly installed floor.

In conclusion, Mercier strongly recommends that you purchase our products through one of the Mercier authorized retailers listed on our website. We have developed for you an extensive network of professionally trained Mercier retailers throughout US, Canada and Europe. With the best wood flooring product AND the best wood flooring expertise to buy it from, you can’t go wrong!

Limitation of Liability

The Mercier Generations warranties available for printout (PDF format) on this Website are the most recent and accurate versions available. However, the Mercier Generations warranty included in the box upon purchase takes precedence. These warranties are in effect from the date given on the said documents. For previous warranties or warranties on other products, please send your request to mercier@mercierwoodflooring.com.

You are responsible for taking precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

This site may contain links to other Websites that are not under the control of Mercier Wood Flooring Inc. Mercier Wood Flooring Inc. is not responsible for and makes no representations or warranties concerning the contents of any linked site or any link contained in a linked site.

IN REGARD TO MERCIER WOOD FLOORING INC. OR ANY OTHER HYPERLINKED WEBSITE, WOOD FLOORING INC. WILL IN NO EVENT BE LIABLE TO ANY PARTY FOR ANY DAMAGES OR INJURY CAUSED BY (INCLUDING, BUT NOT LIMITED TO) ANY FAILURE OF PERFORMANCE; ERROR OR OMISSION; OR DIRECT, INDIRECT, SPECIAL, OR OTHER CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Confidential or Proprietary Information

Mercier Wood Flooring Inc. is pleased to hear from you and welcomes your comments about its products. However, please note that any information or material sent to Mercier through its Website will NOT be deemed confidential. By sending Mercier any information or material, you grant it an unrestricted, irrevocable license to use, reproduce, display, modify, transmit and distribute those materials or information. You also agree that Mercier is free to use any ideas, concepts, know-how, or techniques sent to it for any purpose.

Jurisdiction

This site is controlled and operated by Mercier from Quebec City, Quebec, Canada. This legal notice shall be governed and construed in accordance with the laws of the Province of Quebec and of Canada applicable thereto.