Messaging Engineer-DC/Boston

Description

Messaging Engineer

Job Description

Responsible for the implementation, maintenance and support of all firm messaging systems including the enterprise mobile device management platform. Focuses on lifecycle management of systems to ensure the stability and continued growth of the Mail/Messaging environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES*

Leads the planning and implementation of all firm’s mobile device platforms.

Contributes in the design and architecture of all messaging platforms.

Ensures smooth integration of all disparate messaging platforms.

Provides technical support on all messaging systems.

Prepares and maintains critical support documentation that will assist in the maintenance of all messaging systems.

Acts as a Subject Matter Expert (SME) to assist Engineers, Application Support and Project Leads in the understanding and troubleshooting of all messaging platforms, including mobile device management.

Leads efforts that improve the quality and availability of the messaging environment.

Contributes to the Firm's Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.