Abstract

In a progressive business intelligence (BI) environment, IoT knowledge analytics are becoming an increasingly challenging problem because of rapid changes of knowledge context scenarios along with increasing data production scales with business requirements that ultimately transform a working knowledge base into a superseded state. Such a superseded knowledge base lacks adequate knowledge context scenarios, and the semantics, rules, frames, and ontology contents may not meet the latest requirements of contemporary BI-services. Thus, reengineering a superseded knowledge base into a renovated knowledge base system can yield greater business value and is more cost effective and feasible than standardising a new system for the same purpose. Thus, in this work, we propose an IoT knowledge reengineering framework (IKR framework) for implementation in a neurofuzzy system to build, organise, and reuse knowledge to provide BI-services to the things (man, machines, places, and processes) involved in business through the network of IoT objects. The analysis and discussion show that the IKR framework can be well suited to creating improved anticipation in IoT-driven BI-applications.

1. Introduction

Business intelligence services (BI-services) must take advantage of the rapid evolution of the IoT (Internet of Things) network to connect millions of IoT objects that are active in the contemporary business environment. The advancement of IoT applications is advantageous to numerous BI-applications such as tourism, healthcare, manufacturing, transportation and logistics management, and supply chain management [1]. The IoT enables a network of smart objects, such as sensors, RFIDs (radio frequency identifiers), and other sensing and computing technologies in the BI-environment, to ensure globally distributed data delivery to cloud applications, from which the bulk of IoT data can be accessed for purposes of business analytics without any network or communication barriers. The modernisation of IoT and automation requires enhanced connectivity, such as any-place, any-process, any-people, any-thing, and any-time connectivity among networked IoT objects, and forms a comprehensive IoT environment that can be used to regulate numerous BI-applications. A BI-application in a cloud-based IoT environment functions as a business performance monitoring service through semantic knowledge analytics of multidimensional data that are aggregated from the distributed business environment [2, 3]. In a large-scale IoT environment, large amounts of semistructured and unstructured data are produced in real time and present difficulties to IoT knowledge analytics when searching for needed values from the data. The structured and unstructured data generated from individual IoT sources can be seamlessly integrated and analysed through an ontology model embedded with a semantic knowledge analytics mechanism [4]. Several problems, such as managing heterogeneous knowledge, transforming data into knowledge, transforming knowledge into actions, transforming actions into cognitive intelligence, and tuning the IoT knowledge to regulate the BI-applications, are faced in a business IoT environment. In any real-time BI-application, the IoT knowledge base creates awareness about what knowledge may be used to obtain a better trade value, whereas the cognitive intelligence acts as a recommender to suggest when and how to use the knowledge to obtain a better trade value [5, 6]. Thus, both IoT knowledge bases and cognitive intelligence perform major roles in modernising the BI-environment into a real cognitive state to provide wide-ranging BI-services through semantic knowledge interpretation and recommendation [7]. However, rapidly changing knowledge context scenarios, such as semantics, rules, frames, and ontology along with data scale, structure, and level of abstraction, require rapid reengineering efforts and force the current running knowledge base into a superseded state [8].

Thus, to understand the breach between the current superseded knowledge base and the renovated knowledge base system, a mapping outline is sketched in Figure 1. The IoT knowledge reengineering framework transforms the current superseded knowledge base into a renovated knowledge base system for effective use in BI-services.

Figure 1: Mapping outline between the knowledge bases.

In this work, we propose an IKR framework for the effective transformation of a current superseded IoT knowledge base into a renovated knowledge base system that can yield better business value and be more cost effective than standardising a new system for the same purpose. The IKR framework can build, organise, and reuse the knowledge from the current superseded IoT knowledge base to provide BI-services aimed at self-regulated decisions, actuations, control, and coordinations of the things (man, machine, and process) involved in BI-services through networked IoT objects [9, 10].

To perform the knowledge analytic and reanalytic operations in the IKR framework, we suggest an implementation through a neurofuzzy system. We propose four algorithms to perform various knowledge analytic operations, the first three of which are the knowledge reanalytics operation, reverse knowledge analytic operation, and forward knowledge analytic operation. Further, we propose an implementation algorithm for neurofuzzy analytics that can be used to produce knowledge inferences with higher probabilities. In our empirical environment, we use a gradient algorithm as a learning algorithm for the integrated neurofuzzy system. The fuzzy system has a better knowledge representation ability compared to the neural system, and the neural system has better learning and knowledge inference abilities compared to the fuzzy system. Thus, the hybridisation of the neural system and fuzzy system (neurofuzzy system) provides a better knowledge representation as well as learning and knowledge inference abilities.

The remainder of this paper is organised as follows. Section 2 discusses the IKR framework organisations towards building the renovated knowledge base system through knowledge engineering and reengineering agendas that can be applied to different BI-services. Section 3 highlights the analysis and discussion of the proposed framework along with the prospective review, analysis, and system implementations. Finally, Section 4 concludes this paper and suggests future work.

2. IKR Framework Organisation

Several studies have applied knowledge engineering and reengineering systems, frameworks, tools, and other aspects to various BI-services. However, we propose an IKR framework that addresses the growing amount of business knowledge through a redevelopment strategy. The IKR framework organisation typically uses a reengineering framework to transform a current superseded IoT knowledge base into an active renovated knowledge base system; the detailed framework architecture is described in Figure 2. In the reengineering framework, we suggest a merging of the current knowledge contexts, rules, and ontologies with the ever-expanding business knowledge to formulate the backbone of a renovated knowledge base system. Current knowledge contexts, rules, and ontologies can provide only the semantic knowledge analytic scenarios of previous BI-services, problem findings, domain knowledge, technical solutions, risk anticipation and analytics, strategy formulation and anticipation, and so forth.

Figure 2: IKR framework organisation.

A current IoT knowledge base can be characterised as a superseded knowledge base that lacks adequate knowledge context scenarios as well as semantics, rules, frames, and ontology contents and thus may not meet the latest requirements of contemporary BI-services. A current IoT knowledge base can be analysed to extract adequate knowledge context scenarios, and the next-level IoT knowledge base can be analysed to extract the new knowledge context scenarios. The integration of current knowledge context scenarios with next-level knowledge context scenarios produces an explicit knowledge finding and integrated knowledge base that can effectively meet BI-service requirements.

The new knowledge components can be built from the integrated knowledge base and ensure continued building on the new knowledge base system. To visualise the overall IKR organisation framework, a stepwise analysis is performed.

Step 3. Set and configure a new IoT database, from which the new knowledge context scenarios can be extracted.

Step 4. Perform explicit knowledge findings and integrations through the current knowledge context scenarios and the next-level knowledge context scenarios.

Step 5. Build new knowledge components, such as new semantics, rules, frames, and ontologies that are well suited to current BI settings.

Step 6. Finally, reconstruct the renovated knowledge base system.

In the IKR framework, reverse analytics are integrated with forward analytics to create a comprehensive reengineering framework. Reverse analytics are substantially more useful to study for determining the consequences of current BI-decisions and actions in addition to the analytics of risks that are anticipated in the business. The knowledge residing in the mind of a business expert that has not been documented anywhere may be treated as tactical business knowledge. Tactical business knowledge can be transformed into an explicit knowledge base through standard documentation by ensuring ease of understanding and use. The explicit knowledge can be effectively used in BI-services towards monitoring business activities and functions that are coordinated within the frame of the IoT environment.

Figure 3 describes the possible steps in IoT knowledge analytic operations that can be used to effectively reuse the current superseded IoT knowledge base system. In a current IoT knowledge base, the following operational steps may be taken to obtain an enriched next-level IoT knowledge base that can effectively meet BI-service requirements.

Figure 3: IoT knowledge analytic cycle.

The IoT knowledge analytic operations should be automated to perform the dynamic enhancement of the knowledge base per the current BI consequences.

Step 1. Analyse knowledge dimensions and supported functions—knowledge dimensions refer to the features of knowledge context scenarios that should be initially reformatted per the current architecture of the BI-services. In an IoT knowledge base system, attribute renaming and rescaling are also included in reformatting the knowledge dimensions. Here, a mapping may be performed between the functions of the knowledge base system and the BI-services to identify and resolve gaps and obstacles.

Step 2. Analyse and alter context ontology—this step defines the ontology mechanism based on information contexts. Here, based on the BI-services, the addition and deletion of knowledge contexts can be performed to ensure that the knowledge base remains current and useful.

Step 3. Analyse and alter rule ontology—this step defines the ontology mechanism based on complex fuzzy rules. Based on the requirements of the BI-services, specific knowledge components, such as semantic rules, can be dynamically configured.

Step 4. Analyse and alter frame ontology—this step defines the ontology mechanism based on class structures of associated frames. The class hierarchies of the frame ontology should be thoroughly analysed to track and resolve incompatibilities with current BI-services.

Step 5. Apply outright changes—the outright changes may refer to the overall modifications of the current IoT knowledge base system without affecting its constraints and architectures to achieve the next-level IoT knowledge base system.

2.1. Semantic Knowledge Analytics

In the current business environment, context-aware IoT knowledge analytics produce substantial quantities of daily inputs that influence human thought processes in business and risk handling, at business events, and so forth to ensure the ease of understanding, use, and implementation of BI-services. Knowledge context analysis is not new, but the analytics of the IoT environment create substantially more smart business opportunities for current BI-services, ranging from manufacturing assistance services to transportation and logistics services in numerous BI-applications. Here, we may develop a prospective view of knowledge context analytic scenarios by analysing various knowledge components in accordance with standard BI-services. The semantics focus on the relations between signifiers, such as words, phases, signs, and symbols that are used in a standard knowledge base to assist in BI-services [11, 12]. We may also build a renovated semantic net to meet the requirements of current BI-services for the critical business environment. To study the configurations of the semantic net in a business IoT environment, the business cases, problems, and tactical solutions are considered. The frame-based expert system can also provide standard BI-services. To establish possible frame-based expert systems in the IoT environment, the aggregation, generalisation, and specialisation of BI-objects are considered. The frame ontology provides a mechanism for semantic knowledge discovery and analytics to transform the knowledge of BI-problems into real assistive solutions [13].

The frequent fluctuation of knowledge context scenarios leads to the massive alteration of semantic nets and frames per the BI-service requirements, resulting in several limitations and challenges and often degrading the performance of BI-services. Thus, in the subsequent discussion, we mainly highlight the ontology mechanism through context- and rule-based analytics to provide an effective BI-service in the IoT regulated business environment. The context and rule ontologies have a wider and prospective implementation in upcoming BI-intensive research and development in IoT computing. The European Union has also identified such a vision as a thrust for research in the years leading to 2020 [14].

2.1.1. Context Ontology Outline

The outline defines the overall specifications of BI-scenarios in a standard conceptualised form. Context-aware IoT knowledge analytics require an ontology-based framework to configure semantic knowledge discovery and analytic scenarios for real-time BI-services [15–17]. The context ontology is a typical form of a declarative morphology to document the IoT knowledge base in various customised specification layouts.

2.1.2. Rule Ontology Outline

The rules refer to the activities of standard BI that can be set and configured through a neurofuzzy expert system. Normally, in the standard BI context, the rules constitute the consequences of conditions and actions through a set of linguistic variables and values [18, 19]. The neurofuzzy features are successfully integrated towards implementing the fuzzy associated business rules over a cognitive neural network environment [20].

2.1.3. Case Analytics

In this example, we consider a business context and rule set for a specific business case. Based on the current ontology, we derive a rule set, and based on the next-level ontology, we refine the rule set. This refinement process is continued until a substantially more precise inference is achieved to meet the current requirements of the business context. Here, each business context may be treated as a BI-service for the specific business monitoring application. The next-level ontology can be built based on data collected by an IoT evolutionary network connected across the distributed business environment. For a sample case, we execute a series of steps for the possible inference of a new decision.

Step 1. Find a business context associated with a BI-service.

Step 2. Derive a probabilistic fuzzy rule set through possible inferences based on the mechanism of the current ontology.

Step 3. Acquire new contexts from the recent IoT-generated data based on the mechanism of the next-level ontology.

Step 4. Based on new next-level contexts, refine the probabilistic fuzzy rule set.

Step 6. Deduce the result as an effective inference for the stated business intelligence context.

2.1.4. Crossbreed Ontology for IoT Knowledge Base

To fulfil the vision of research and development in BI-intensive IoT computing for the IoT knowledge base system, a crossbreed ontology mechanism that inherits both the features of the current and next-level context ontology and the rule ontology may be suggested. The crossbreed ontology dynamically checks the operations of the IoT knowledge base system as per the current BI requirements and suggests whether to begin reengineering work. The reengineering work includes the prospective modifications and enhancement of contexts and rules that exist in the current operational knowledge base system.

The crossbreed ontology requires a cognitive learning system to track and trace the following BI-service requirements.(i)Track and trace when an IoT knowledge base reaches a minimum requirement threshold.(ii)Track and trace what type of reengineering should be conducted on the contexts and rules associated with the BI-services.(iii)Track and trace the identified contexts and rules that are obsolete and that should be removed from the current knowledge base system.(iv)Track and trace the analysis of incoming IoT data streams to extract the selective rules and contexts that are to be added to the current knowledge base system.(v)Track and trace what knowledge can be used for a specific business context scenario.(vi)Track and trace when to use the knowledge for a specific business context scenario.(vii)Track and trace how to use the knowledge for a specific business context scenario.To implement a crossbreed ontology for an IoT knowledge base, we introduce two types of knowledge analytics that are involved in the IKR framework—reverse knowledge analytics and forward knowledge analytics. Here, we design two algorithms that use both contexts and rules as the sources of operations for BI-intensive IoT computing research and development for the IoT knowledge base system.

Algorithm 1 describes a knowledge reanalytic policy for tracking and tracing BI-service requirements. The knowledge reanalytics follow both forward analytic and reverse analytic strategies. In the reverse analytic strategy, the analytics are applied to the current superseded knowledge base to extract the current context ontologies and rule ontologies, as described in Algorithm 2. Algorithm 3 describes a forward analytic strategy, in which the analytics are applied to the next-level knowledge base to extract the next-level innovated context ontologies and rule ontologies, and a neurofuzzy implementation mechanism is configured in Algorithm 4. Based on both current and next-level ontologies, the tracking and tracing of BI-service requirements can be effectively performed through a comprehensive IoT environment in which things (man, machines, places, and processes) are interconnected without any network and communication barriers to meet automated service requirements such as self-decisions, self-actuations, self-optimisation, self-control, and self-coordination.

Algorithm 4 (neurofuzzy implementation). (1)Input—BI-contexts;(2)Process—Neuro-fuzzy analytic operation;(3)Output—Probabilistic inference;(4)neuro-fuzzy-analytic ( )(5)(6)set current and next-level BI-contexts as input;(7)pass through a fuzzification process;(8)pass through current rule ontology for possible inferences;(9)pass through next-level rule ontology for probabilistic refinements;(10)pass through a normalisation process to normalise rule strength;(11)pass through a defuzzification process;(12)pass through a summation process with a BI-requirement threshold;(13)(14)return the most precise inference with the highest probabilistic value.(15).

3. Analysis and Discussion

Here, we analyse and discuss the implementation and operation of the IKR framework in an IoT knowledge base for prospective BI-intensive services through statistical and computational analysis approaches. The effective functional and operational analysis of the IKR framework improves the quality of BI-services, and the quality of BI-services is measured as the precision of inference with the highest probabilistic value. Prior to the analysis, we review some works that are associated with knowledge engineering and reengineering systems, frameworks, tools, and others that previously been applied to different BI-services in the IoT environment. In Table 1, a review list of certain distinct BI-service applications associated with various proposed technologies in the IoT environment is presented, and almost all service applications require the semantic knowledge analytics from large-scale IoT data that are distributed across the business environment.

3.1. Knowledge Analytics and Visualisation

3.1.1. Case Analytics

In case of analytics, we use an analysis and visualisation of BI-service applications. In a typical business organisation, the standard BI-services are the probabilistic estimation of customer buying attitudes, item associativity based on transactions, service reliability, trading trend sustainability, and trade strategy.

Figure 4 describes the anticipated item associativity based on the transactions performed by customers. The buying behaviour of a customer can be analysed through a series of transactions with that customer. The probable item associativity grid is a self-organising map that is configured through 100 training rounds with an adaption radius of 10. These knowledge analytics and visualisation map suggest how trade organisations can increase their items’ associativities based on customer transactions. In the above item associativity scenario, two white-shaded areas are identified; the upper white-shaded area contains a higher associativity of homogeneous items, whereas the lower white-shaded area contains a higher associativity of heterogeneous trade items. Such associativity analysis is prepared based on the transaction data of the customers at different instances.

Figure 4: Item associativity based on customer trade transactions.

Service reliability is an important BI-service that should be measured based on customer buying behaviours and attitudes that support further estimation of the trading trend sustainability of the organisation. Additionally, based on the probabilistic estimations of customer buying attitudes, the item associativity, service reliability, trading trend sustainability, and overall trade strategy of a business organisation can be well estimated.

For the above BI-services, individual BI-ontologies can be built to provide specified BI-services. The IoT environment can be effectively used to implement parallel and distributed data computing and analytics across a geographically distributed business environment to provide widespread BI-services.(i)A customer buying attitude ontology estimates customer behaviours and buying attitudes based on trade transactions.(ii)An item associativity ontology estimates a probable item associativity based on customer buying attitudes and on the transactions of a business organisation.(iii)A service reliability ontology estimates the reliability of business processes and products based on a sequence of customer behaviours and buying attitudes.(iv)A trend sustainability ontology estimates the probable sustainability of the product and services of a business organisation.(v)A trade strategy ontology forecasts the trade strategy of a business organisation for a specific period of time based on the analytics of the previous ontologies.

3.2. Computational Analysis

In this computational analysis, we explore a neural representation and multilayer neurofuzzy representation of BI-rules and contexts for probabilistic knowledge inferences. The neurofuzzy rule-based system integrates the good policies of the standalone neural system, fuzzy system, and rule-based system to increase performance in terms of the knowledge representation, tolerance, learning and discovery ability, enhanciation ability, and reusability. The main objective of the integrated system is to provide the BI-service in the TQM (total quality management) standard. Figure 5 describes a neural representation of BI-rules and a context for probabilistic knowledge inferences. Here, the current BI-rules along with the next-level BI-rules are used in the BI-contexts for the possible knowledge inferences such that each inference is characterised by a probabilistic value. The higher the probabilistic value associated with an inference, the greater its chances of occurring with respect to that knowledge context.

Figure 6 describes a neurofuzzy representation of BI-rules and contexts for probabilistic knowledge inferences in which the fuzzification layer uses fuzzy sets in the antecedents of the fuzzy rules. In real-time BI scenarios, we consider each fuzzy set to be linked to every individual BI-rule. The current and next-level rule ontology layers are responsible for handling the respective rules to refine the BI-context to generate knowledge inferences with higher probabilistic value.

The defuzzification layer helps achieve a crisp output from integrated fuzzy sets based on the BI-rules and contexts. The current and next-level BI-contexts are fetched to a multilayer neurofuzzy system that maps all current and next-level rule ontologies to produce the probabilistic knowledge inferences.

To normalise the firing strength of the current and next-level BI-rules, a normalisation layer is used. To obtain the higher probabilistic value associated with inferences, BI-service requirement threshold (T) must be set by the domain expert in the summation layer. For our implementation, we set the target threshold (T) as greater than zero to filter all positive inference values because negative inference values do not make sense in the standard defuzzification range of BI-service instances. The overall architecture in Figure 6 is described as follows. At a given time, we consider two knowledge contexts, one from the current knowledge base and another from the next-level knowledge base. From each knowledge context, two fuzzy sets are derived. Those four sets refer to all four rules of the current knowledge base and further extend the reference to the rules of the next-level knowledge base to refine and finalise the knowledge inferences associated with the probabilistic values. The configuration of a neurofuzzy system entirely depends on the BI-service requirements, the business domain, and the service-oriented architecture provided by the concerned business organisation.

We now discuss the learning mechanism of the preconfigured neurofuzzy system that plans the BI-functions and maps the possible functions onto the neural network platform to minimise the prediction error based on the targets [21, 22]. Once the system is embedded with the smart inference framework, an appropriate learning process should be initiated to test the performance level. The gradient-based algorithm is an optimised algorithm in which a weight matrix can be successfully updated during the training phase of the system [23]. We map the BI-functional activity instances onto the neurofuzzy environment, which learns with the gradient-based algorithm associated with the functional estimations of the BI-services. We use a conjugate gradient as the learning algorithm for the input BI instances and find that the gradient value = 1.7154 at epoch 8 during the learning phase (see Figure 7). During the learning phase, the gradient initially suddenly decreases and increases at the fifth epoch. The BI instances are randomly allocated to five samples such that 70% of the instances are used for training, 15% of the instances are used for validation, and the remaining 15% are used for testing. In this analysis, we achieve zero error or a minimum error among the maximum number of BI instances, as depicted in Figure 8. The zero error or very low error indicates the better measured performance of the learning system. As soon as the error computation is accomplished, the mean square error can be computed to determine the average square difference between the computed output and the target output to analyse the overall performance.

Figure 7: Gradient analysis during the learning phase (the -axis is the epoch, and the -axis is the gradient).

Figure 8: Error analysis during learning phase.

The following four BI-service contexts are taken as inputs to the neurofuzzy system:(i)Input 1: customer buying attitude (CBA),(ii)Input 2: item associativity (IA),(iii)Input 3: service reliability (SR),(iv)Input 4: trend sustainability (TS).The respective ontologies are used to determine the probabilistic values of the four BI-service contexts as inputs. The following is the output of the neurofuzzy system:(i)Output 1: overall trade strategy (OTS).Various real-time data sets are analysed to visualise the probabilistic values of the above inputs in a BI-service context and to normalise and transform those data sets into a standard fuzzy relational database structure within the standard fuzzy range .

Table 2 is a statistical survey analytic report used to quantify the service parameters based on a customer’s pretrading views, posttrading views, and transactions along with the prospective of item arrangements. Those views are normalised to a standard fuzzification range and analysed to design the statistical analysis report. This statistical analysis report of BI-services is implemented in a neurofuzzy environment to enable the possible prediction of knowledge inferences. A detailed statistical analysis of these data sets is described in Table 2 for further analysis and exploration.

Three fuzzy membership grades are used to quantify the four input parameters that function as BI-service contexts. For our implementation, we use three fuzzy membership grades to qualify the inputs as poor, average, or good BI-service contexts in the standard fuzzified range.(i) and , if is a poor BI-service context and is the subset of .(ii) and , if is a good BI-service context and is the subset of .(iii) and , if is an average BI-service context and is the subset of .We analyse eight current-level BI-rules for the sake of implementation in a neurofuzzy environment. The next-level BI-context and rules are traced as the probability of occurrences and will be considered based on the newly changing business scenarios. In the BI-rules, we use the same linguistic variables, poor, good, and average, along with their predefined membership grades. We use a business case to derive the following eight rules.

We implement eight rules, of which the first three (Rules 1 to 3) are the universal rules, which may not change with the changing business scenarios. However, the last five rules (Rules 4 to 8) dynamically change with the changing business contexts and scenarios. Based on the new analytic operation associated with the next-level contexts, the next-level rules must be refined accordingly. Additionally, based on the next-level analytic scenarios, the IoT knowledge base should be dynamically reengineered to meet the future BI-service requirements. The next-level BI-context and rules are traced as probabilities of occurrence and will be considered based on the newly changing business scenarios.

Figure 9 describes the neurofuzzy implementations of BI-contexts and rules. The four inputs are the four BI-contexts described earlier. Here, eight possible rules that use the probabilistic values of those four inputs to produce the desired output value, that is, OTS value, are generated. The neurofuzzy system environment exercises substantially more real-time control to regulate numerous sensitive applications [24]. Thus, we may configure a neurofuzzy environment to simulate different neural network configurations through the fuzzified data sets relating to the BI-functional activities for numerous emergent BI applications.

Figure 9: Neurofuzzy implementations of BI-rules and contexts.

4. Conclusions and Future Work

In our work, we discuss an IKR framework for reengineering a superseded IoT knowledge base into a renovated knowledge base system that can ensure higher operational efficiency compared to the previous superseded knowledge base system as a result of the in-time reengineering of the useful knowledge contexts. The operations related to IoT knowledge analytics are discussed along with possible explorations of semantics, frames, rules, and ontologies. The reengineering process is certainly more cost effective than new engineering, especially when renovating an IoT knowledge base system towards modernising business operations to provide BI-services.

However, there are various areas that need to be explored in BI-service applications. In BI-applications, the time to gain insight is long, and the cost of the insight is high. Thus, business executives start to consider new IoT regulated BI-technologies to modernise their business environment with self-regulated operations.

We further focus on implementing new deep learning tools that can be successfully applied in semantic knowledge analytics for numerous BI-applications.

Conflict of Interests

The authors declare that there is no conflict of interests regarding the publication of this paper.

Acknowledgments

The financial support provided by the Ministry of Science and Technology, Taiwan, through Grants MOST 103-2221-E-182-053, MOST 103-2511-S-182-003, and CMRPD3E0061 of Chang Gung University is gratefully acknowledged.

T. Knabke and S. Olbrich, “Understanding Information System agility—the example of business intelligence,” in Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS '13), pp. 3817–3826, IEEE, January 2013.View at Publisher · View at Google Scholar · View at Scopus