Why is Basic Caller Information not working?

PrivacyStar Support
- April 19, 2018 20:05

Please make sure you have an active 3G, 4G, or Wi-Fi connection at the time of the call. Basic Caller Information required a simultaneous voice and data connection. If you are on a CDMA (e.g. Sprint, Verizon) network you will have to be connected to 4G or Wi-Fi.

*Basic Caller Information is not available for every product or carrier