To Censor Pro-Union Web Site, Telus Blocked 766 Others

Company's labour dispute tactic may affect internet speech law.

When Telus blocked Internet subscribers’ access to a pro-union Web site last week, it was condemned for violating principles of free speech. But as a new report from an international Internet research group shows, Telus blocked more than just the sites it objected to.

Announcements, Events & more from Tyee and select partners

The neighbourhood deserves full-time, committed coverage, now more than ever. Applications open until June 14.

Telus’s one million subscribers were also barred from reading an additional 766 web sites – sites that are hosted by the same server as the pro-union site, but are otherwise unrelated.

What’s more, one legal expert says, Telus’s action could come back to haunt the company and all other Canadian Internet Service Providers (ISPs).

Last week, Telus blocked its subscribers from accessing Voices For Change, a Web site run by locked-out Telus employee David DiMaria. At the time, the company argued that photographs posted on the site threatened the safety of persons crossing Telecommunications Workers Union picket lines. Telus later restored access to the Web site after obtaining an injunction that prohibited the posting of photos that might intimidate or threaten anyone connected with the dispute.

(Telus also blocked a second site, telusscabs.ca, which appears to no longer exist.)

A report from the OpenNet Initiative notes that Telus blocked Voices For Change by cutting off all access to the Florida-based server that hosts the site. That meant that Telus customers were unable to access any of the 766 unrelated Web sites that are also hosted on the same server.

Ronald Deibert, a University of Toronto associate professor and director of the Citizen Lab, said Wednesday that the Telus action is troubling.

“Certainly, it raises some very serious questions about whether a private company can arbitrarily and in an unaccountable manner just simply shut off access to information. This is the type of thing that goes on in China, not what we would expect in a country like Canada.”

“As this case demonstrates, seemingly compartmentalized decisions to block access to Internet content can have drastic unintended consequences, barring Internet users from reaching hundreds of unassociated Web sites. ISPs can unilaterally block access to large swaths of content with the flick of a switch.

“By collaterally blocking hundreds of completely unrelated sites, Telus has vividly demonstrated the dangers of Internet filtering, particularly when it is conducted in an arbitrary and unaccountable manner.”

It is impossible to tell how many Telus subscribers were in fact prevented from reading any of the blocked sites, but Deibert said the question is beside the point.

“If just one person is denied access, that’s significant,” he said. The real question, he said, is this: “Should private entities that are providing Internet services be allowed to arbitrarily decide what type of sites their customers can or cannot access?”

Reverses usual practice

Richard Rosenberg, vice-president of Electronic Frontier Canada, said Telus’s action is contrary to ISPs’ traditional reluctance to become involved with content.

“There’s this tradition that the ISPs early on in the development of the Web wanted little to know about the content because they were worried that if they had some responsibility for content, this would mean legal responsibilities,” said Rosenberg, professor emeritus of computer science at the University of B.C.

“For the Internet it’s really an awful thing if ISPs play this activist role, especially in their own self interest.”

In fact, says a University of Ottawa law professor, Telus’s action could lead the federal government to change the way ISPs are regulated.

Although Canadian laws surrounding access to the Internet are somewhat “murky,” the blockage raises some significant questions, Michael Geist, Canada Research Chair in Internet and E-commerce Law, told The Tyee Wednesday.

In the past, ISPs such as Telus argued that they served the role of a common carrier, similar to telephone companies, which are not liable for the content of calls made on their telephones.

Geist said this “neutral” approach has allowed ISPs to be specifically exempted from legal liability under the Canadian Human Rights Act and child pornography legislation.

As neutral carriers, ISPs in the past have blocked sites only after being ordered to do so by a court. But by unilaterally moving to block access to Voices For Change before a court issued an order, Geist said, Telus appears to have taken a step away from that neutral approach.

Far ranging implications

So far, the Canadian Radio-television and Telecommunications Commission has largely taken a hands-off approach to the Internet. But Telus’s action may lead the commission to revisit that decision, Geist said.

“I think all ISPs may live to regret Telus’s actions. This is one ISP that’s acted in this way but in reality the potential regulatory implications will affect all Canadian ISPs, not just Telus.”

Despite the CRTC’s hands-off decision, there appears to be legal authority for intervention under the Canadian Telecommunications Act, Geist said.

Section 27(2) of the act, for example, prohibits unjust discrimination in the provision of a telecommunication service.

Section 36 states that a “Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”

Ottawa is already reviewing a broad range of issues related to telecommunications policy and the Telus issue may well affect the outcome of that review, Geist said.

“The long-term implications of this will go well beyond the immediate blocking of this web site,” Geist said.

Telus: ‘Unique position’

Drew McArthur, Telus vice-president of corporate affairs, said Wednesday that it is wrong to characterize the company’s actions as those of an ISP blocking a Web site.

“This was not an independent ISP making a judgment call,” he said. “This was a company that was protecting the safety of its employees.”

McArthur added that it is incorrect to compare blocking Voices For Change to the blocking of other objectionable material, such as a child pornography site.

Telus, he said, “was in a very unique position in these circumstances.”

Facts matter. Get The Tyee's in-depth journalism delivered to your inbox for free.

Your privacy is important to us.

When subscribing to a newsletter edition you'll also get early notice on Tyee events, news, promotions, partner messages and special initiatives.

Further to the provision of the Personal Information Protection Act, personal information is kept confidential by TheTyee.ca and will not be sold, traded, released, shared or distributed to any other individuals, organizations or agencies without prior consent or notification.

Measures have been enacted to ensure the integrity of personal information and to protect it from misuse, loss or alteration. All information submitted to The Tyee is only available to employees or sub-contractors who are bound by agreement with The Tyee to keep the information private. E-mail addresses are only used for the purposes of Tyee-related correspondence or comment moderation.

If you have concerns related to your privacy please contact us at info@thetyee.ca