Location: Where is the problem or request located? (address, intersection, in front of X business, north/south side of street, NE/SE corner, etc.)

Description: What exactly is the issue or condition? (as much detail as you can provide)

Timeframe: How long has this issue/condition existed or when did you first notice it?

Contact information: What is your name and email address (or mailing address)? (if you would like to receive information about the resolution to your issue)

Process your 311 service request will follow:

Requests made via a phone call or at the self-service stations are routed immediately to the relevant department work group. Online cases will be routed by a 311 staff member during business hours, generally within a few hours. Requests via all other contact methods will be entered and routed within two business days.

Once your service request is entered by staff or submitted online, a unique case number is assigned that can be used to track the status of your case. You can use this number to check your case status.

If you submitted a property or nuisance code enforcement issue (i.e. high weeds), you can look up additional detail about the inspection process.

The department work group will investigate your issue and take necessary steps to address it.

If you would like to provide an update or request information on the status of your issue, you can contact the 311 and we will route your information to the department handling your issue.

If you provided an email or mailing address, you will be notified when the service request has been completed.

Once your service request is completed, we appreciate your feedback on the process, including 311’s customer service and the quality and timeliness of resolution to your issue. We use this data to monitor the quality of service citywide.

Ten ways to contact 311 and more

311 is the place to request City services or report a problem with City services. There are ten ways you can get in touch with 311, including by email, phone, online form and phone app. The 311 page also details what do have ready when you contact, how to check on the status of your 311 case and more.

Compliment a KCMO employee!

City employees are always striving to make our City better and we want to recognize the good work that they do. Share a positive experience with a KCMO employee and let them know you appreciate a job well done. It only takes a few minutes to really make someone’s day with your kind words.

Know where to go when you hear ‘snow’

When wintry weather hits, Public Works constantly updates the kcmo.gov/snow page with preparation plans and weather details. On the snow page, you can also get preparedness tips, learn about the snow removal process, find emergency snow routes and check out answers to frequently asked questions.

Please note: this form is for alerting City Communications regarding issues on KCMO.gov web pages. Problems using web applications, such as paying fines online, should be reported to 311. Please include your contact information if you'd like a response.