Licensing Requests

All of your Metrix, MarketManager, and FastData Deluxe licensing requests or questions can be handled from here. Please use the form below to submit your information to our HelpDesk team so that we can help you get on your way.

What product is this for?*

What would you like to do?*

Transfer License to a New Computer

Get an Evaluation License

Receive a License You Purchased

Transfer Another License to You

Upgrade to the Most Current Version

Find Out the Latest Version You're Eligible For

Other / Need Support

Current Licensee's Name

Enter the name of the current owner of the license you wish to transfer.

Current Licensee's Email

Enter EmailConfirm Email

Enter the email address of the current owner of the license you wish to transfer. This isn't required, but can help speed up the process of getting your license transferred.

What version do you want?*

The Latest I am Eligible For

Most Recent Version

If you want the most recent version, you agree that you want to renew your Maintenance agreement if it has expired.

Your Name

FirstLast

Your Email*

Enter EmailConfirm Email

If you are requesting information about your existing license, this email should match the email address we have on file for your license. If it doesn't match our records, our HelpDesk team will get in touch with you to verify your account.

Your Computer ID

If you are requesting information about your existing license, providing this information will help us match this request to your record. To find your Computer ID, please see the FAQs below.

Your Phone*

Company*

What do you need?

Give us a description of what your problem is, and we'll help you sort it out.

Do I need a separate license for ReportMaker?

Do I need a separate license for FastData Deluxe?

What is a Computer ID?

Your Computer ID is basically your computer’s fingerprint - it’s different for every computer. One license will work for only one Computer ID at any given time, and therefore will only work on one computer. If you own or use more than one computer, you must choose which one you want to run Metrix on.

Where is my Computer ID located?

Your Computer ID is displayed on the second line down in the “License Status” box inside of Metrix. Follow these instructions to make this box appear:

If your copy of Metrix is currently unlicensed (or has an expired evaluation license), the “License Status” box will be what you’re immediately prompted with when you open Metrix.

If your copy of Metrix is already licensed, click on the “Help” tab at the top of the window, then select “License Status.”

How can I import my license?

Go to Microsoft Start Button > (Programs >) Metrix 4 > “Import License,” browse to the location of the license file and select it, and check to see if the expiration date is now correct. If everything looks right, click on “Run When Finished.”

Am I eligible for the latest version of Metrix?

Metrix customers receive a year of free updates (new releases) from the date that their license was purchased on. The date that your free updates expire is called your “Max Release Date.”

If it is currently past your Max Release Date, yet you would like to renew your maintenance package for another year’s worth of updates (which includes unlimited technical support during this time), please click here.

What version of Metrix am I currently using?

Launch Metrix, click on the “Help” tab, and select “About Metrix”¦” On the screen that pops up, under “Version & Dates”, and right of “Metrix4.exe” you will see “V X.X.X”. The numbers given in place of the X’s are your current version.

Nothing from the above answered my question! What can I do?!?!

Fill out the form above with the information that appropriately matches your question, and we will be more than happy to get in touch and answer any questions you may have.

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FM Service Requests

For Urgent Service Requests (e.g. no power, water leaks, roof leaks, no heat) call our Facilities Management Service Center at (805) 316 0651 Otherwise use this form for routine and non-emergency repair and custodial requests and we will get back to you within 24 hours.