I submitted files to Philips now two weeks ago I think with detailed instructions on how to reproduce the problem which causes the player to continue playing the video without responding to the remote. Within 24 hours, they followed my instructions and tested the files. Philips even provided me with a video of their testing. Their recording demonstrated they couldn't reproduce the problem on their side with a BDP5100. I wanted to post this in order to correct the idea saying or implying that Philips was not doing any effort to look into this issue.

Disabling easylink didn't solve the problem. Still have to try the screensaver trick.

Thanks Bertrandh for sending us 3 files in total for testing. This did help our investigation a lot (knowing it’s not the problem of the video itself etc). Yes, we were not able to reproduce the problem with your files and we are looking into the possibilities that the “screensaver on” actually causes the problem.

Your testing results after switching the screensaver off are more than welcome for our investigation.

Dam still no working upgrade best i do this player in trash and buy a Panasonic, sad i must say that but Phillips do nothing or to less to fix problems!!!
Support do only feed with hopes or say please sending the Player for repair LOL LOL LOL

Realy i like to say dont give as a player to purchasing if the not work corectly THANK YOU!

Dam still no working upgrade best i do this player in trash and buy a Panasonic, sad i must say that but Phillips do nothing or to less to fix problems!!!
Support do only feed with hopes or say please sending the Player for repair LOL LOL LOL

Realy i like to say dont give as a player to purchasing if the not work corectly THANK YOU!

________ if you watch a Blu ray disk some times the movie do a break of around one sec. or less.. its meant laser seach next chapter you can notice that and it nerves! Usal by 95% of my Blu ray disk i have notice it...

I have 2 other Blu Ray player the dont do that ! or you cant notice the Jump.

I have BDP5180/12 firmware 1.50 and freezing problem has plagued me since I bought the device.
I disabled EasyLink and ScreenSaver features and seems like the issue is gone.
Thanks guys for your suggestions! It's very strange that Philips support didn't came up with such a simple solution.

But anyway, the device can't play mkv files with media profiles above L4.1. Am I undestanding correctly that only solution is downgrading to firmware ver. 1.3x ?

Hi,
I've tested deactivating the screensaver, but it didn't work for me (mkv/avi still freezing every few minutes), so I downgraded to 1.3 and everything works fine again. But I still hope there will be a new firmware so I can use NetTV again.

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