PMI (PDU)

Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

Business Analysis' main purpose is to enable changes in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. To accomplish that, business analysts must elicit information from stakeholders and/or other sources, that can help teams discover and understand the business need (problems, opportunities, expected benefits/value, capabilities/capabilities gap, context). With that information, business analysts collaborate with business and solution stakeholders to define requirements and designs for implementing solutions (or changes to solutions) that can address that business need. All this information (elicitation results and requirements/designs) must also be communicated and confirmed/validated with all stakeholders.

In this course you will learn the critical knowledge/skills and techniques that can be used to perform the elicitation and collaboration tasks, based on recommendations provided by IIBA in the BABOK v3 Guide.

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

In this course, you will learn and use/practice the following tools and techniques (that you can put together in an Elicitation and Collaboration toolkit*):

Document Analysis

Brainstorming

Stakeholder List, Map, or Personas

Interviews (planning, conducting, follow-up)

Workshops

Concept Modeling

Reviews

Lessons Learned

Other techniques, based on students' expectations and/or instructor choices based on class discussions

Note: You will also learn how to customize this toolkit to specific characteristics of your own project or organization (by adding other tools/techniques, removing tools/techniques that you don't need, changing/improving existing tools & techniques).

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

Have another title (e.g. Product Owner/Manager, Project Manager, Systems Analyst, Developer, etc.) and part of your responsibilities is to elicit (or facilitate elicitation of) information from documents and/or through collaboration with stakeholders, in order to understand a business need and/or define requirements/designs for a solution(s) to that business need

Want/plan to become a certified Business Analyst (by IIBA, PMI, or other certification organizations

This course is also beneficial to you if you:

Participate in Elicitation and Collaboration and need to understand how it works and/or how to improve it

Influence and/or want to standardize how Elicitation and Collaboration should be done in your organization

PMI (PDU)

Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.