Dr. Toussaint will discuss how healthcare providers are doing in their efforts to:

Design the delivery of care around patients by applying lean management principles

Develop new payment systems based on patient outcomes rather than fee-for-service

Make treatment quality and cost transparent so patients have the information needed to make decisions about their care and where to get it

“I’ll talk about where the state of the industry is on those three issues, which are what we focus on here at the Center,” said Dr. Toussaint, who founded the nonprofit Center in 2008 after eight years as president and CEO of ThedaCare.

Lean Lessons Learned
More than 500 healthcare leaders are expected at the Summit, hosted by the ThedaCare Center for Healthcare Value and the nonprofit Lean Enterprise Institute.

“This will be our fourth year co-hosting the Summit, and I’m really looking forward to the agenda,” said Dr. Toussaint. “This Summit brings together hundreds of healthcare professionals dedicated to care redesign with less waste and fewer errors. It’s a great way to meet people and build relationships with the industry‘s best thinkers and innovators.”

The two-day conference, which offers continuing education credits, will feature keynotes by high-profile thought leaders, breakout sessions on practical applications of lean principles, pre-Summit workshops for building skills, and a CEO panel reporting on the latest experiments to improve healthcare through lean principles.

“The Summit’s approach is to expose attendees to the most advanced thinking by having leaders present what they have learned from doing real work each day,” said Dr. Toussaint. “Many of the Healthcare Value Network members will share lessons learned on these topics. And many of the highest performing organizations in North America will be at the Summit this year. We all will be learning from world-class presenters.” Established in 2009 with 14 original members, the Healthcare Value Network now unites leaders at more than 50 healthcare organizations through peer-to-peer learning experiences inside operating healthcare facilities.

Healthcare Cost and Quality
During his keynote, Dr.Toussaint also will report on what he has learned over the past several years during visits to 120 healthcare organizations in 12 countries. He summarized his findings during a recent webinar:

Most healthcare work processes are in chaos

Very little standard work is practiced

When problems happen, there is no way to identify and solve them immediately

Leadership is autocratic and not engaged at the frontline

Most leaders can’t see waste in processes

“I realized we all have the same problem around the world—the cost is too high and the quality is not reliable,” said Dr. Toussaint. “That’s exactly what the Lean Healthcare Transformation Summit will address.”

Paul O‘Neill of Value Capture, the former CEO of Alcoa who led Alcoa to be the safest company in the world, has a powerful story to tell about the cultural side of transformation and how leaders must act differently if they expect to build an improvement culture.

Jim Womack is the foremost expert in the world on the study of lean management. He will share what he is learning about the leadership and management systems required to affect transformational change.

Francois de Brantes created Bridges to Excellence, the first redesigned payment system rewarding value creation. He now is building the measurement system CMS will use to change Medicare payments to reward value.

Featured CEO is Alan Gleghorn of Christie Clinic, along with a panel including Don Shilton of St. Mary‘s General Hospital and Alan Aviles of New York City Health and Hospital Corporation.

ThedaCare Center for Healthcare Value
The ThedaCare Center for Healthcare Value brings together the most thoughtful leaders in business and healthcare to drive value-based healthcare. Working collaboratively with providers and purchasers, the Center will identify the best examples of revolutionary thinking both in the way care is delivered, and in the way it is reimbursed. The end result is greater value for patients and purchasers.

Lean Enterprise Institute
Lean Enterprise Institute, Inc. was founded in 1997 by management expert James P. Womack, PhD, as a nonprofit research, education, publishing, and conference company with a mission to advance lean thinking around the world. We conduct research projects and support other lean initiatives such as the Lean Education Academic Network, the Lean Global Network and the Healthcare Value Network.