Event Details

Shipping and Refunds:

Orders placed on our websites will be E-TICKET delivery or held at Will Call. E Ticekts are also know as print at home tickets. Simply print these out and bring them to the show with you and we will scan them and off you go! This is a very easy process.

California Roots: DOES NOT OFFER REFUND OR EXCHANGES: Rain Or Shine. Artist may be subject to change.

California Roots: Statement of Privacy.

California Roots committed to protecting your privacy. This Statement of Privacy applies to California Roots Web site and governs data collection and usage at all California Roots: The Carolina Sessions sites and services; it does not apply to other online or offline sites, products or services. Please read the California Roots: The Carolina Sessions Statement of Privacy. California Roots: The Carolina Sessions is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce Web site, californiarootsfestival.com collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by California Roots is used solely for the purpose of billing and shipping your online purchases. CR does not collect any information about your computer hardware and software.

CR encourages you to review the privacy statements of Web sites you choose to link to from CR so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the CR Web site.

Use of your Personal Information

CR and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that CR may also use personal information to inform you of other products or services available from CR and its affiliates. CR may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

CR does not sell, rent or lease its customer lists to third parties. CR may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

CR does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

CR may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CR or the site; (b) protect and defend the rights or property of CR, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which CR or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country CR abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information

CR offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing [info@californiarootsfestival.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from CR by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

CR is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement

CR will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how CR will use your personal information, CR will prominently post such changes prior to implementing the change. CR encourages you to periodically review this Statement to be informed of how CR is protecting your information.

TICKET FAQ's

Q: Is this event all ages?

A: YES. 12 and under free with paying adult.

Q: Are in and outs allowed?

A: YES. Just make sure to keep your wristband on at all times.

Q: Will this show sell out?

A: It could! Have you seen the line up?

Q: Can I pick what days I want to go with the 2 day pass? A: No. The 2 day pass is only good for Saturday and Sunday.

Q: Do you have ticket outlets? A: Yes: Only 3-Day tickets are available at the ticket outlets. Complete list of our ticket outlets can be found here. http://californiarootsfestival.com/ticket-outlets/

Q: Will you be selling single day tickets? A: YES. Single day tickets for Friday, Saturday and Sunday are now available only on our website.

Q: Will you be selling tickets at the gate? A: If tickets are still available, we will be selling them at the Front Gate for Day-Of prices. But, I’d get my tickets now if I were you!

Q: I ordered my tickets on EventBrite and now I want to know when I’m going to get them. A: Please contact our fantastic ticket provider, EventBrite for all of your ticket purchasing questions. 1-888-810-2063 orhttp://www.eventbrite.com/contact-us/

Q: Can I get a refund for my ticket? A: ..no refunds, cancellations or exchanges.

Q: Is a three day pass three separate tickets? A: No, a three day pass is one wristband that you must leave on for all three days. Do not tamper with or remove your wristband. You will need to buy a new wristband to re-enter the festival grounds if you tamper with or remove your wristband.

Q: On Saturday morning I have to work before I come back to the festival and I can’t wear the wristband at work.A: Take the weekend off work or wear long sleeves! Seriously though, if you remove or tamper with your wristband, you will need to purchase a new wristband for re-entry.

Q: What happens if I lose or damage my festival wristband? A: You must buy a new wristband to re-enter the festival grounds.

Q: But that sucks because I was just dancing really hard and all of the sudden my wristband was gone. A: We know. That sucks. You must buy a new wristband to re-enter the festival grounds.

Q: I saw some guy on the street corner that’s selling California Roots tickets. I think they are $5 cheaper than the ones you are selling. Should I buy my tickets from him? A: Please don’t. Only tickets bought from the California Roots Festival website, at the Official California Roots Ticket Outlets, or through EventBrite.com are guaranteed to be authentic. We therefore recommend that you do not but tickets from a secondary ticket vendor not listed above. Fake tickets and wristbands may appear to look like the real thing but they will not pass the California Roots Festival security measures. Fake tickets will be turned away. The California Roots Festival is not responsible for any counterfeit tickets.

Q: What time can we get into the RV & Camping areas? A: RV Camping opens at 3:00PM on Thursday and 8:00am Friday.

Q: What’s the latest we can get into the RV & Camping areas to set up? A: Don’t show up after 10:00pm on Friday. The gates will be closed and you will not be allowed to enter the RV & Camping area. This is for everyone’s safety.

Q: Are there hook ups for our RV? A: Yep! Full hook ups!

Q: If I buy an RV spot, does that get me in to the festival too? A: No. The RV pass is not a festival admission pass.

Q: Shoot, I don’t have an RV or Camping spot. Where am I gonna sleep? A: Well, there’s a whole bunch of hotels within walking distance to the venue. There’s also nearby campgrounds. Check out our Festival Info page for a list of some local hotels & campgrounds.

Q: We want to have a big party at our RV spot! Can we invite everyone from the festival to party with us? A: Nope. Each RV spot is allotted only 6 wristbands. You must have a RV camping wristband to enter the RV Camping area.

One empty water bottle or camel bag up to 2 liters. Camel packs are welcome but must be empty for entry. There will be free water filling stations inside.

Suncreen for the afternoon and blankets for the evening fog.

Dancing shoes! Hula Hoops!

Bicycles, skateboards can be brought to our bike valet by Green Peddlers to the right just inside the main gate entrance. Bikes & skateboards are not allowed inside the rest of the festival grounds.

One medium sized backpack. No large or framed backpacks.

Strollers or wagons to carry the little ones.

Non-Professional cameras.

What is not allowed?

No frowns and bad vibes….

No weapons of any kind.

No fireworks or explosives.

No outside food

No squirt guns.

No glass containers.

No outside drinks. (the exception is baby bottles)

No alcohol.

No coolers of any size.

No tents, pop-ups, canopies or umbrellas. These block the view for others.

No chairs.

No large or framed backpacks.

Bicycles, skateboards can be brought to our bike valet by Green Peddlers to the right just inside the main gate entrance. Bikes & skateboards are not allowed inside the rest of the festival grounds.

No tailgating in parking lots.

No refunds, exchanges or cancellations.

No pets (except service animals).

No unauthorized vendors allowed!!

* List subject to change.

The Basics…

What time do the festival grounds open each day? Gates open at 12:00PM on Friday and 11AM on Saturday and Sunday.

What time does the music start & end each day?Friday music starts at 12:30 and Saturday and Sunday at 11:30AM. Music ends at 11PM every night.

What if it rains or if it feels like it’s raining because it’s so foggy… can I get my money back?Nope, this festival is rain or shine! No refunds.

Can I go in and out of the festival grounds throughout the day?Sure! You can go in and out of the festival grounds, but you will be searched upon re-entry. If you leave, go back to your hotel room, get super stumbling drunk and then come back to the festival our security will probably not let you come back in until you sober up a bit. We want everyone to have fun but be safe about it please!

Will the festival sell out?Possibly. Have you seen the line up?? Make sure to get your tickets now here!

What’s up with parking?Official Festival Parking Passes can be purchased in advance on our website. I wanna know when my favorite bands are playing. Can I find that info anywhere?Yes. A few weeks before the festival we will post the stage schedules on our website and our Facebook page. We will also have it listed in our festival programs available inside the festival.

Wait, you are printing fabulous keepsake festival programs? Where can I get my hands on one?You can pick them up at the front gate or inside at the festival merchandise booth. In addition to the stage schedules, you can find a festival grounds map plus big ups to our partners and sponsors.

I am riding my bicycle or skateboard to the festival. Where can I stash it?The Green Peddlers provide a FREE valet for bicycles and skateboards. They are located just inside the festival front gates on the right side

It sucks when I go to a festival and there’s trash all over the place. How is the California Root Festival going to deal with all that trash?We agree. It’s totally gross when that happens. We are working with The Offset Project to create a Zero Waste Event. You can find more info about The Offset Project here. We need your help in keeping the venue clean by placing all of your trash, recycling and compost in the proper receptacles found throughout the festival grounds. Leave the Scene Clean!

Can I bring my….

Can I bring my kids?Absolutely! We welcome families of all ages. Kids 12 and under are free. Strollers and wagon for carrying the kiddies are permitted.

Can I bring my pop-up tent and canopy and umbrellas and chairs and set up camp in the festival grounds like I did last year?Unfortunately, no. We know how great this was, but due to safety concerns, we are asking you to leave the tents, canopies, chairs and umbrellas at home & bring blankets to sit on instead.

Wait, I can’t bring my chair?Nope.

Can I bring my water bottle or camel bag?Sure, as long as when you enter the festival it is empty. Once inside, you can refill at one our free water filling stations.

Will there be…

Will there be grinds and beer at the festival?Yep! There will be a bunch of delicious food vendors plus a number of beer and wine booths.

I’m vegan. Will there be something for me to eat at the festival?Yes, there will be a number of yummy vegetarian and vegan options from our food vendors.

Will there be First Aid on site?Of course. This year we invited Rock Med to help y’all out when needed.

Will there be ATMs?Yes, the will be a number of ATMs inside the festival grounds.

Will there be ADA accommodations at the California Roots Festival?We want to provide an unforgettable experience for everybody at the California Roots Festival. We have ADA parking directly in front of the Front Gate (Gate #5) and ADA Accessible Restrooms throughout the festival grounds.

Will I be able to find Security if needed?Absolutely. Security will be at the front gate, near the stages and roaming throughout the festival grounds. They will all be wearing XXXX colored shirts. They are happy to help!

I’m a …

I’m a professional photographer. Can I come take pictures?To submit a photographer pass request, click HERE.

Dude, I’m in a band that rocks! How can we play at the California Roots Festival?We are sure you rock. Sadly, we are booked for the 2013 festival.

I’m a kick-ass volunteer. How can I help?We couldn’t do all of this without volunteers. If you want to volunteer at the festival please emailvolunteers@californiarootsfestival.com

I’m super pumped about the festival and want to tell the world!Awesome! We would love your help in spreading the word! To join the Roots Crew click here.