Opening Hours:

Clinic contact numbers as follows:

CANCELLATION AND RESCHEDULE OF APPOINTMENTS

Aesthetics Lab operates on a 24 hour cancellation policy and 48 hour policy for 90 minutes and over appointments. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 24 / 48 hours notice. Cancellations outside the policy time will be charged at the cost of the treatment or taken out of the course of treatments.For complimentary consultations, a £25 deposit will be charged if adequate notice is not given. For Coolsclupting treatments, a £500 deposit will be charged if adequate notice is not. Cancellations can be made in person, phone or email.

LATE ARRIVALS

We kindly request you to arrive 10 minutes prior to your appointment time to complete any documentation (including Medical and consent forms) We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date.

REFUNDS

Purchases of courses are non- refundable, however can be transferred to alternative aesthetic treatments or credit note can be issued and no expiration. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price.

TREATMENTS DISCLAIMER

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

POLICY ON CHILDREN

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments. For safety reasons, children are not allowed in the laser treatment room at any time.

POLICY ON PETS

We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

GIFT VOUCHERS

Gift Vouchers and non-refundable, cannot be exchanged for cash and are valid for 12 months. Limited to one voucher per person. Please state the voucher number when booking the appointment and bring your gift voucher to your appointment.

PROMOTIONAL OFFERS

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

REFERRALS VOUCHER

For referral client, both the client that has referred and the client that has been referred receive a £50 voucher to use towards any treatments in the clinic. The referral voucher is valid of 3 months from the issue date, and only one voucher can be used per treatment or course of treatments.

COMPLAINTS POLICY

Complaints should be made by e-mail to the manager at Aesthetics Lab. We aim to acknowledge complaints within 5 working days.