Payment
Reservations will only be confirmed upon payment by the customer of deposit or full payment if booking within 2 weeks of departure.

Cancellation Charges
Where the Customer cancels his/her tour reservation, charges will be payable by the Customer as detailed below:

Please note that all Customers cancelling any tour reservation will be charged a standard fee of the deposit paid (20%) of the booking price to cover administration costs. The following terms and conditions apply:

Day Tours/General Tours
For cancellations made more than 72 hrs before departure, a full refund will be given less an administration fee of 10%
For cancellations made less than 72 hrs before departure, there will be no refund.
*No refunds are offered on any tours if the passenger is late for a tour/cannot find the pick-up point*

Airport Transfers
For cancellations made out with 2 weeks before departure a cancellation fee will be charged of the deposit paid (20%) of the booking price to cover administration costs. Cancellations within 2 weeks of departure will be charged at a fee of 25% of the booking price to cover administration costs. If your flight is delayed we will still arrange your transfer as booked. In certain circumstances we may have to contract in another company at no extra cost to the customer.

Arriving for your tour
We kindly request that passengers arrive at the departure point 15 MINUTES BEFORE THE PUBLISHED DEPARTURE TIME as the coach must depart on time and cannot wait for late-comers. This is for the benefit of all customers, and allows us to visit all stops for the full amount of time, offering you the most out of your tour. You can find your Published Departure Time on your booking confirmation. Arrival in time for tours departing and finding the departure point are the responsibilities of the customer.

Alterations/Alternatives
The Company reserves the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control. The Company reserves the right to alter the size and type of motor coach employed on any tour/transfer.

Gift Vouchers
Must be redeemed within 60 days of purchase

Other Operators/Carriers/Third Party Suppliers
The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including subcontracted coach services, tourist attractions, and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company. Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

Prices
Tour prices are for transport and Driver-Guide only. All other attraction entrance fees, cruise tickets, food and drink, accommodation etc, are additional optional extras, payable locally by the Customer at their own expense. Scotty Tours do negotiate reduced rates at most tourist attractions and historical sites visited for Customers.

The Company’s current published prices on the website and in the current brochures are valid up to 31st December 2017

Children
Regretfully we cannot carry children under the age of 5 years on our day tours.

Customer Conduct
Smoking is not permitted on any of our vehicles.

The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.

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