Secunia PSI needs to be able to connect to Secunia servers to complete its scanning. However, if you have configured the security settings of your Internet Explorer, the Secunia PSI may be prevented from getting the scan results. To receive your scan results, you need to do some changes to your Internet options.
To do this:
a. Open Internet Explorer.
b. Go to Tools>Internet Options>Security tab.
c. Select the Internet zone and click on the Custom Level button.
d. In Security Settings, go to the Scripting>Active Scripting option.
e. Make sure that Active Scripting is Enabled (rather than Disabled or Prompted).
f. Press OK then Yes.
g. Back in the Security tab, select the Trusted sites zone and click on the Sites button.
h. Look at the bottom of the page and take the tick from the box marked"Require server verification(HTTPS)for all site zones" then type in the following and press the Add button to add them to the Trusted Zone Sites list:http://*.secunia.com/https://*.secunia.com/
i. Press Close
j. Run the Secunia PSI again to view the scan results

If using a browser other than IE the settings can be accessed by clicking Start-Control Panel-Internet Options-then follow C. to J.

If this post has solved your problem could you please select the ACCEPT option. This will lock the thread and stop you & I from receiving unnecessary update emails.

Hi there.
Unfortunately I had tried those steps already. Nothing.
In fact, I tried almost every solution provided here on forum.
I tried without firewall, with old version (1.5.0.0), compatibility mode, refresh interface, IE as default browser, all advanced settings, etc.
The odd is that was working until some MS update (I dont know exactly which one).

There's some kind of command line option to debug something? Or maybe some registry entry that could be used to reset all PSI confs ?

1. Then try this: Start -> All Programs -> Accessories -> Command Prompt. Right click -> Run As Administrator. Type the following or copy/paste it and press enter. The space must be there:

ipconfig /flushdns

2. Can you access online scanners? There is such a thing as DNS changers and other malware that targets this area. If that is the problem your usual security setup wont help. It's already been bypassed, then. Try These:

If you've followed Maurice's instructions (and trusted both http and https://*.secunia.com) you should be able to connect .There are no dependencies for the PSI apart from Internet Explorer, so it should hopefully just work. Could I ask you to Install all Windows upgrades via. Windows update, reboot, and try again? If this seems to fail, please follow these instructions to provide us with a debug log.

Before following the instructions, please not that debug logs contain sensitive information specific to you. You should not post them here, but email us the log at support@secunia.com

1) Close the PSI totally - right-click the icon and choose exit/quit
2) Start > Run, and enter "cmd"
3) Enter this into cmd and press enter: It's important you preserve the quotes.
cd "C:\Program Files\Secunia\PSI"
4) Now enter this and press enter
psi.exe --verbose --debug secunia.txt
5) Email us the file secunia.txt

I don't see a reply from you & the thread isn't locked so I
presume
your problem is ongoing. You state that your OS is Win7 & you have
doubts about its compatibility with the Secunia PSI. I'm quite surprised
that Maurice Joyce hasn't addressed that as in one of his posts
he mentions that he had purchased a new comp & Win7 came preinstalled
& he said "flies like a rocket with Secunia PSI". I believe
the specs are in his signature. So yes it's compatible.

I'm pretty sure you followed his instructions-especially h. to take the
tick from the box "Require server verification(HTTP) for all site zones.
If not you can't add http:*secunia to the Trusted Sites box.

The only other thing that comes to mind is this-did you upgrade to
Win7? If so you will have problems connecting to Secunia servers because
the upgrade created a file windows.old. This file contains too many
characters for the 'new' program to read. If you did upgrade to Win7 rename this file WinOld & hopefully this will solve your problem.
If you however clean installed-i.e. bought disc or new comp with preinstalled
Win7 shouldn't have this problem.

Hi wr!
I didn't reply yet because I'm on work now. I'm waiting to come home to test Petersen's options. (I think something is come out now).

But answering your questions:
- I did not upgrade to w7. Used a new install.
- Yes, I have both sites (https and http) in my security box.

As I stated before, the odd thing is that was working... in the same w7 installation. I can't remember exactly when it stop working, but I suspect was after some bulk ms update (I dont have any pending update to install).

Thanks for the quick reply Yoshimit,
No problem on reply time, I was just remembering that 1 solution
regarding the windows.old vs WinOld rename of file(s). & wanted
to throw it in the mix as it could possibly be a fix.

It seems as though recently some M$ updates have gone
'pear shaped' not only to Win7 but other OS as well.

Yes, do keep us informed of progress as this very well may help others
with a similar problem. Also FYI I'm pretty sure the hard working
folks at Secunia are off on the weekends so you may not get
a immediate response from them.

Hi,
That is the expected behavior. There are a few more things we can try, but the problem seems to be local to your machine.

Are you logged in as the administrator user? You have to be for the PSI to function properly.

Are you using any firewalls, intrusion detection systems, etc? If so, please add exceptions to allow all traffic for the PSI to and from your machine. If you're just using Windows Firewall, add an exception here as well. You can do this (With Windows Firewall) from Control Panel > Security Center > Windows Firewall > Exceptions. Add the file C:\Program Files\Secunia\PSI\psi.exe as an exception, to allow all traffic.

Have you changed any security settings in internet explorer from their default values? Is both http://*.secunia.com and https://*secunai.com in your trusted sites in Internet Explorer? Are there any typo's in any of these values?

You never answered my questions above? Have you run additional online scanners in order to rule out malware? I gave you some links to the best. All security programs can be bypassed by malware from time to time. Have you visited a malware forum and had your logs analyzed? Because you should...

on 20th Mar, 2010 00:34, ePost wrote:You never answered my questions above? Have you run additional online scanners in order to rule out malware? I gave you some links to the best. All security programs can be bypassed by malware from time to time. Have you visited a malware forum and had your logs analyzed? Because you should...

Sorry. I thought that I said before.
I used Comodo, Avira, Kaspersky and Microsoft Security Essentials.
No virus/spywares detected.

But nothing matters now.
I reinstalled my W7 already (clean install) and PSI is working now.
In this exactly moment I'm updating W7 via Windows Update. After that I'll see if Psi will keep working.

Ithaki has found an unusual solution for this problem. It is not stated what OS is used, but it was tested by Ithaki on two machines. As far as I know, Internet Properties is common to all MS OS's using IE7 & 8.