30 Day Lowest Price Guarantee

If at any time within 30 days of your purchase from us, you find the identical item in stock and advertised by any other authorized dealer at a price lower than what you paid, Big Poppa Smokers will fully protect you.

Just submit the dealer's ad, along with your original Big Poppa Smokers receipt, and we'll gladly refund you 100% of the difference. We will also do the same for you at the time of purchase if you present another dealer's ad. We will match our own lower price if we advertise it for less than you paid within 30 days of your purchase. For Internet requests, please contact us at or call 1-877-828-0727 or email us at customerservice@bigpoppasmokers.com

Please note: pricing needs to include shipping charges and tax, as most authorized U.S. dealers will advertise a lower price, but with higher shipping rates than Big Poppa Smokers.

For purposes of this offer, an "authorized U.S. dealer" includes only bona fide online or bricks and mortar retailers whose business is the sale of first quality barbecue equipment and accessories which are authorized by substantially all of the manufacturers whose items they sell, including the item at issue. Item must be advertised in a local or national paper, internet, magazine or catalogue by an authorized U.S. dealer.

Discontinued merchandise, gray market merchandise, merchandise on which any identification codes or numbers have been removed or defaced, demo and exclusive models, floor samples, factory seconds, open box items, limited quantity items, closeouts, bundles, misprints, auctions and auction sites, rebates or deferred savings, outlet center items, free or promotional items, vintage and used merchandise, financing and taxes are all exempt. We reserve the right to limit quantities of price matched items. Photocopies of ads or receipts will not be accepted as verification.

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Smokin' Hotline

For customer service, call:

1-877-828-0727

ORDER PROCESSING OFFICE HOURSMonday-Friday: 7:30am to 5pm PST

Saturday-Sunday: processing offices are closed, but the Smokin' Hotline is still available!

Please place your order online for fast & secure order processing. Taking credit card information over the phone isn't secure and is against Big Poppa Smokers policy.