Search location by ZIP code

NEWS ARCHIVE

Woman says she was bitten by emotional support dog in JetBlue check-in line

Share

Shares

Copy Link

{copyShortcut} to copy
Link copied!

Updated: 6:01 AM CST Nov 14, 2017

Woman says she was bitten by emotional support dog in JetBlue check-in line

Share

Shares

Copy Link

{copyShortcut} to copy
Link copied!

Updated: 6:01 AM CST Nov 14, 2017

Hide TranscriptShow Transcript

WEBVTT CONFIRM THE AIRLINE HAS NO CLUEWHO THE DOG OR ITS OWNER ARE.>> THIS IS WHAT IT LOOKS LIKE ASOF NOW.>> EIGHT DAYS LATER, THE DOGBITE STILL BRUISED.STANDING IN THE CHECK IN LINEFOR JET BLUE, AT THE ORLANDOAIRPORT BEFORE HER FLIGHT BACKHOME, A PIT BULL, TORE AT HERLEG, BRITTANY ASSUMED ITBELONGED TO ANOTHER JET BLUEPASSENGER IN THE LINE.>> I TURN AROUND AND THE OWNERIS REELING THE DOG BACK IN.>> RETURNING FROM A VACATION TODISNEY WORLD WITH HER GIRLFRIENDHEATHER COX.THE COUPLE IMMEDIATELY TRIED TOFIND OUT IF THE PIT BULL WAS UPTO DATE ON ITS SHOTS.THE JET BLUE REP TOLD THEM THEPIT BULL WAS AN EMOTIONALSUPPORT DOG.>> PEDRO SET I HAVE BOTHRESERVATIONS, YEARS AND THEOTHER PASSENGERS UP, BUT ICANNOT LEGALLY GIVE YOU THATINFORMATION.>> BACK HOME BRITTANY STARTEDWITH PAIN MEDS AND ANTIBIOTICS.SHE HAD A 10 DAY WINDOW TO STARTA SERIES OF PAINFUL RABIESSHOTS, BUT JUST TODAY AFTERNEWSCENTER FIVE INQUIRED JETBLUE RELEASED A STATEMENT SAYINGTHE PIT BULL'S OWNER WAS NOT AJET BLUE PASSENGER, THAT THEUNKNOWN INDIVIDUAL REFUSED TOCOOPERATE AND IMMEDIATELY EXITEDTHE TERMINAL WITH THE DOG.>> WE CALLED THE POLICE AND WEWERE TOLD IT WASN'T A POLICEMATTER, IT WAS A JETBLUE MATTER.X THE LAST CONVERSATION WITH AJET BLUE REPRESENTATIVE SHE TOLDME IT WAS NOT JET BLUE'S DOGTHAT BIT YOU SO ITS NOT JEBLUE'S PROBLEM.>> AND THE COUPLE HAS ALSOLEARNED ANOTHER SURPRISINGTRAVELING FACT, EVEN THOUGHPASSENGERS TRAVELING WITHEMOTIONAL SUPPORT DOGS HAVE TOCHECK THEM IN, FOR DOMESTIC

Woman says she was bitten by emotional support dog in JetBlue check-in line

Share

Shares

Copy Link

{copyShortcut} to copy
Link copied!

Updated: 6:01 AM CST Nov 14, 2017

SOUTHBRIDGE, Mass. —

A Massachusetts woman is still recovering more than a week after a pit bull bit her while she was waiting to check in for a flight.

Brittany Langlois was standing in the check in line for JetBlue at the Orlando Airport before her flight back home when a pit bull tore at her leg.

Related Content

“The line kept moving and the next thing I know I am bit,” Langlois said. “I turn around and the owner is reeling the dog back in.

Langlois was with her girlfriend Heather Cox and the couple immediately tried to find out if the pit bull was up to date on its shots. The JetBlue representative told them the dog was an emotional support dog.

“Pedro said, “I have both your reservations, yours and the other passenger, but I cannot legally give you that information,’” Langlois said.

Back in Southbridge, Langlois took pain medication and antibiotics. She had a 10-day window to start a series of painful rabies shots, but after Newscenter 5 inquired, JetBlue released a statement saying the pit bull’s owner was not a JetBlue passenger.

“The unknown individual refused to cooperate and immediately exited the terminal with the dog,” the statement said.

“We called police and we were told it wasn’t a police matter,” Cox said. “It was a JetBlue matter.”

In her last conversation with a JetBlue representative, Langlois said she was told it wasn’t JetBlue’s dog that bit her so it isn’t the airline’s problem.

Even though passengers traveling with emotional support dogs have to check them in, no proof of vaccinations is needed for domestic flights. Langlois said she starts her rabies shots Tuesday.