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Mozilla launches Army of Awesome community support programme

Mozilla has announced the launch of a new community care programme to help Firefox users get answers to their everyday questions about the cross-platform, open source browser. In a post on the Mozilla Blog, Mozilla Community Builder William Reynolds says that, "Every day, thousands of people tweet their Firefox questions", and that the developers, "wanted to set up a lightweight way for them to get answers right away from fellow Firefox users".

The new programme, called the "Army of Awesome", builds on Mozilla's existing support portal and is designed to crowd source answers to various questions about Firefox from anyone with a Twitter account. Anyone interested in helping to answer any of these questions simply selects a tweet from the Army of Awesome portal, signs into Twitter and responds to the tweet. Reynolds notes that users don't have to be a Firefox expert to join the programme, however, experts are of course welcome, adding, "And remember…good things come to those who tweet!"