Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, more purposeful ways sure to boost the value you reap from each customer.

On Wednesday, August 8, at 2:00 p.m. ET, James Taylor, chair of the Decision Management Summit, reveals specific tips that you can use to optimize your customer relationships, including:

James Taylor, CEO, Decision Management Solutions
James Taylor is the CEO of Decision Management Solutions. He is also a faculty member of the International Institute for Analytics and has spent the last 20 years developing approaches, tools, and platforms that others can use to build more effective information systems. He was a VP at FICO where he gained experience in positioning and marketing critical decisioning technologies such as business rules and predictive analytics.

He has designed and built hosted solutions as a Product Management Director at a startup as well as enterprise software platforms while a Senior Product Manager in PeopleSoft’s Research and Development group. He has experience in using and building modeling tools, having both built a CASE tool and helped large enterprises use CASE tools to model and develop systems while working for Ernst and Young. He is the author of Decision Management Systems: A practical guide to using business rules and predictive analytics (IBM Press, 2011) and Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions (Prentice Hall) with Neil Raden.

In addition to strategy and implementation consulting, James delivers Webinars, workshops, and training. He is a regular keynote speaker at conferences such as the Business Rules Forum, Predictive Analytics World, and IBM's Business Analytics Forum.

Webinar Archive RegistrationTo register for this webinar, please complete the form below. Take care to provide all required information (indicated in red). Press Register to complete your registration. If you have already registered for our site or for one of our webinars, you may login to register without re-entering your information.

Sign up for our weekly newsletter here.

The Final Analysis: Digging Into the Business of DataAllAnalytics' weekly newsletter compiles the latest thinking and wisdom around business data analytics -- what enterprises are doing with data, and exactly how they're doing it.

Email Address *

Username * - Choose carefully, your Username will identify you on our message boards. It cannot be changed after you register!

Choose Your Password *

Re-enter Password *

First Name *

Last Name *

Company Name *

Job Title *

Please select which best describes your job title: *

Please indicate the primary business activity at this location: *

If you selected "Other" above, please clarify your answer.

Address *

City *

State *

Zip Code *

Country *

Telephone *

Please indicate your agreement to the Privacy Policy and Terms of Use for this web site. *

While 97% of insurers say that insurance fraud has increased or remained the same in the past two years, most of those companies report benefits from anti-fraud technology in limiting the impact of fraud, including higher quality referrals, the ability to uncover organized fraud, and improve efficiency for investigators.