Using Role Play

In Craft of Communication sessions, you learn by doing.

When we teach communication skills for any kind meetings, whether with a group or one-to-one, we always give participants a chance to try out their newly acquired skills by role playing those situations in a safe environment.

This approach has three advantages.

Experiential learning is a fast way to learn.

The immediacy of the experience reveals so much more to a participant than being given an intellectual explanation of an interaction or watching others interact on a video.

Participants get a wide range of feedback – not just from the coach but from others in, or witnessing the role play.

Of course, Role Play is risky, and people can feel exposed. This is why we have strict rules to ensure that feedback is useful and constructive. We use only two questions:

What worked?

What could be done better?

This approach ensures that everyone has a positive experience when participants: