When you configure View, ensure that you meet the following requirements.

Deploy View Connection Servers on the default port 443 or on a custom port.

Verify that you have a DNS entry and an IP address that can be resolved during reverse lookup for each View Connection Server in your View setup. VMware Identity Manager requires reverse lookup for View Connection Servers, View Security server, and load balancer. If reverse lookup is not properly configured, the VMware Identity Manager integration with View fails.

Deploy and configure View pools and desktops with entitlements set for Active Directory users and groups. Ensure that users have the correct entitlements.

While configuring desktop pools, ensure that in Remote Settings, you set the Automatically log off after disconnect option to 1 or 2 minutes instead of immediately.

Ensure that you create View pools in the root folder of View. If you create View pools in a folder other than the root folder, VMware Identity Manager cannot query those View polls and entitlements.