5 Suggested Answers

Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!

There is no drive belt on this model - its a cylinder pull along model.
If there's a problem with the turbo brush you can flip open the base of it by removing the screws, check that the toothed belt is in place and there is no clogs of dirt between the turbine and the brush bar.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

To remove, wash, dry and replace your DC19's washable pre-filter, please follow the steps shown in our video guide. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

Both of DC19's filters are engineered to last the lifetime of the machine in normal use. The post-filter does not need maintenance, and should not be washed or cleaned as this may damage the filter.

You're welcome to get in touch if you'd like further assistance or advice. You can reach the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

I'm sorry to hear your DC19 isn't picking up as well as it should be. Have you washed the filter recently? We recommend washing it at least once every 3-6 months using cold water without detergent. Make sure the filter is completely dry before replacing it, which could take at least 24 hours:

If you've followed all of these steps and have not resolved the problem, please contact our experts directly so we can help. You can reach the Dyson Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

DC19 has two filters, both engineered to last for the lifetime of the vacuum in normal use. The pre-filter should be washed at least once every 3-6 months using cold water without detergent, as shown in the video below. Allowed at least 12 hours for the filter to dry completely before replacing it.

The post-filter located underneath the clear bin is engineered to capture microscopic allergens, and carbon from the motor. It does not need any maintenance - in fact, attempting to wash or clean the post-filter could cause damage to the vacuum not covered under guarantee. For this reason we advise against accessing or removing the post-filter.

I hope this helps, but if you have any questions about the filter, or regarding the performance of your DC19, please get in touch with our experts directly so we can provide further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

There is no drive belt on this model - its a cylinder pull along model.
If there's a problem with the turbo brush you can flip open the base of it by removing the screws, check that the toothed belt is in place and there is no clogs of dirt between the turbine and the brush bar.