Survey after survey illustrates that, when asked about their key concerns, business managers rate compliance, customer service and cost reduction among their biggest headaches. In the past, many document capture solutions focused on the areas of forms recognition, capturing data and providing a means to archive. However, as the complexity of information entering organizations has increased, management worries have shifted from line of business processing to the challenge of designing enterprise level information centers.

To realize this step up in scale brings new business challenges; the ability to rapidly deploy new client solutions, how to gain visibility of work within the organization, the ability to monitor workloads and redistribute priority work, providing audit trails to ensure compliance and robust scalable application architecture to support continued growth. To be successful, enterprise level solutions must now address these issues.