Know what to say when emotions run high Uncertainty and stress can trigger conflicted behavior, even in the most collected individuals. Schneiderman says if an employee is angry, the manager should allow the employee to express their feelings without judgment. “It can help if the manager says, ‘I know this is difficult news to hear,’ in a lowered tone to help to de-escalate the situation,” she suggests. The statement also sends the message that there is no changing the decision. Schneiderman cautions not to agree with the employee or apologize. “It can make them think they are a victim of wrongdoing, which opens the company up to litigation,” she says. “Don’t counsel the employee, tell them that this is a blessing, or they’ll be better off in the long run,” Schneiderman adds. … [Read more...] about This is what a compassionate layoff looks like