PRIVACY POLICY AND SUPPORTER PLEDGE

Privacy Policy

Your privacy is important to the Mare & Foal Sanctuary. The information below sets out how we use and protect any information we may hold about you.

If you no longer wish to hear from us, you can contact us at: The Mare & Foal Sanctuary, Unit 2, Olympus Business Park, Newton Abbot TQ12 2SN – or call us on 01626 882 660

Who we are

The Mare & Foal Sanctuary exists to rescue, rehabilitate and where possible, rehome horses and ponies in need within the UK. It was founded in 1988 by Rosemary and Brian Kind and first registered as a charity in 1992.

We work with other reputable equine welfare organisations to help horses and ponies that are in need of rescue and provide them with love, care and medical treatment. Once a horse has recovered and retrained enough to be useful, we hope to rehome them with an appropriate carer. No horse is ever sold by the Sanctuary and we help and support carers for the rest of the life of the horse.

What information is being collected about you?

For us to achieve our charitable objectives in the area of horse welfare and education, we need to raise money from members of the public through inspiring them to donate and join our efforts in rescuing and caring for horses and ponies. To achieve that, we need to contact supporters and potential supporters through various means including mail, advertising and email.

When we collect personal data, we always have clear marketing preferences displayed and information about how to change how we contact you, including if you wish us to stop contacting you entirely.

How is it collected?

We collect data for various reasons.

Fundraising: For the Sanctuary to continue operating we rely on donations from the public. To do this, we seek to find new people who may be interested in the work we do and may want to help us by donating money. The Sanctuary deeply respects its Supporters and is keen to work with them to ensure we don’t annoy or abuse our relationship. To do this, every communication we make has clear instructions on how to change the frequency of contacts, including how to stop entirely. We also ask our regular Supporters what they want to hear more of, how they feel we’re informing them and if there’s anything more we can do.
New contacts are sourced from members of the public themselves (such as asking to be kept informed) and through commercially available mailing lists.

Online: Through use of our website, we use Cookies to help deliver a more tailored and useful service. For more information about Cookies, this external website explains in more detail.

Rehoming: Potential carers who wish to rehome one of our horses on loan submit their own details, and if successful in their application we will keep records.

Education: Through our objectives to inform the public on matters of equine welfare, together with using our horses to help people with equine therapy and equine assisted learning programs we will also collect data about people using our services.

Equine Welfare: We may need to collect data to help horses that are reported as being at risk. We may work with other welfare organisations to rescue horses in need and may share that data with them, but we will ensure a data sharing agreement is in place so that it cannot be misused.

How do we use your data?

If your personal information is supplied to us through a third party, such as Justgiving, the Fundraising Preference Service or Social Media sites, they will provide their privacy settings that control their use of your data.

The Mare & Foal Sanctuary does not sell personal details to any other organisation.

Our data is held on secure computer systems following modern data security practice and in secure data format. We also hold some paper records, also kept securely. Only properly authorised personnel are able to access this information and only for clearly defined reasons.

For non-fundraising reasons, we also hold data relating to our employees and volunteers.

For our rehoming activities, we hold personal data relating to carers which has been supplied by them in person, by post or electronically. (Such as during a loan home application)

Contacting You

The Mare & Foal Sanctuary does not undertake any “Doorstep” fundraising methods, nor does it call people on the telephone to raise funds.

We will contact you to let you know about our ongoing projects and progress in the fight for improving equine welfare. To fund this work, we will ask for donations.

If the Fundraising Preference Service informs us you wish our communication with you to stop, we will honour that request as soon as possible. If we have already sent out a letter it may not be possible to stop it so you could receive one more.

Sharing your information

We know that Supporters of the Mare & Foal Sanctuary are real people and deserve our utmost respect in our dealings with them, and the information we hold about them.

We work with trusted partners to manage your data safely and send fundraising material for fundraising purposes. Those partners are contractually obliged to only use the information we supply to them for the purposes we ask them to and must not share, sell or use this information for any other reason.

We are required to submit some information to the HMRC for purposes of Gift Aid.

We, and our partners, are legally required to adhere to the Data Protection Act and, from 25th May 2018, the General Data Protection Regulation (GDPR)

We do not operate or fundraising outside of the UK. We also host our own secure servers within the UK. However, due to how the internet works, it is impossible to guarantee that data will not be stored or transmitted outside of the UK at some time (such as our Gift Aid submissions to the HMRC). To reduce this risk, we encrypt these files before transmission.

Keeping it up to date

Where possible we use publicly available sources to keep your records up to date; for example, the Post Office’s National Change of Address database and information provided to us by other organisations such as the Fundraising Preference Service.

If you have any queries, please get in touch on 01626 882 660, via supporters@mareandfoal.org or through our website at www.mareandfoal.org/contact

Please note that this Privacy Policy is subject to change from time to time. It was last updated in January 2018.

Supporter Pledge

Here at the Mare & Foal Sanctuary, we believe that every horse deserves freedom from cruelty and the best care that can be given.

Our supporters are essential to achieving this. Without people like you donating money we couldn’t continue with our crucial work.

That’s why we, and the horses we have rescued together, owe you not only our appreciation, but our respect.

That’s why we want to make some promises.

We’ll respect your privacy

We will never sell your personal information.

We keep your details safe and fully complying with the Data Protection Act and, from the end of May 2018, with the GDPR.

As members of the Institute of Fundraising (IoF) and the Fundraising Regulator, we fully comply with every aspect of their codes of practice.

We regularly invite comments from our supporters. Since 2015 we’ve asked each year if you were happy with how we contacted you. The vast majority of you were “very happy” and where people have asked us to reduce or stop contacting them, we have followed their wishes promptly.

We always do our best not to contact anyone who may be considered vulnerable.

If you’re upset about anything we’ve done, we’d really like to hear from you so we can try and put it right. If we make a mistake, we’ll be upfront about it, apologise and fix it – it’s the right thing to do.

We’ll keep you informed without pestering you

We have to reach out and contact people to raise funds to help horses but we always try the most ethical and non-intrusive means we can.

We like to say thank you when you donate, and will let you know your donation has been safely received by post or email. If you prefer not to be contacted, we can do that too – just let us know.

We won’t telephone you out of the blue and ask for money. If you’ve asked us a question or we want to thank you and you’ve given us your number, we’ll give you a call, but we don’t use that as an excuse to put pressure on and ask for more money. We don’t pay fundraisers commission and our phone staff have no scripts or sales talk.

We won’t stop you in the street or ring your doorbell and ask for your details or money.

Our email newsletter has grown in popularity, but we won’t add you without your consent and we make it very easy and quick for you to unsubscribe on every email if you no longer want to receive it.

You have given us a lot of great feedback about our newsletters, calendar and other letters so we know you like to hear about the individual horses, learn their stories and occasionally learn about some of the people working at the Sanctuary. You also like to know where your money has gone and we understand the need to be transparent with your donation.

You can unsubscribe from emails at any time by clicking on the link provided. You can also call our supporter services team on 01626 882 660 to change your contact preferences. Please take a look at our privacy policy to see how we protect your personal data.