Hey there, @Adrian8692
Bo here from Shopify Support!
Well done in launching your store, I know how much work goes into getting a store up and running. While you may not be happy with the results thusar - 6 sales in your first month is not a bad start. What have you been doing to drive traffic to your store? How comfortable are you with online marketing? Here are some great resources on making sure customers find you:
Get Customers Talking About You
50 Ways to Make Your First Sale
Beginners Guide To Marketing
How to Drive Targeted Traffic to Your Online Store
If you could share a link to your store with us, I would be more than happy to take a look at your store and provide you with feedback.
All the Best,
Bo
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Hey there, @Jeremy74
Bo here from Shopify Support!
Thank you for reaching out regarding this. Is this item showing as out of stock when a customer comes to it from a regular channel - i.e. if you go through the store to find the product is it displaying as out of stock or is it exclusively the permalink? Could you please share this permalink in this thread so that we can take a look?
I look forward to hearing from you,
Bo
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Hey, @PhilippNi
Bo here from Shopify Support!
I checked this with our themes team and this + symbol is there to signify that the price listed is the lowest price - there are more expensive variants. This is a default feature of the theme. Our team can add in a setting so you can toggle this on and off. To do so, you will need to be on a plan. Let me know if you are on a plan and would like our team to proceed with this. I can then email you to get this process started.
All the Best,
Bo
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Hey there, @rmanlulo
Bo here from Shopify Support!
Thank you so much for reaching out to us regarding this. There are a few things we should try in order to troubleshoot this. Firstly, are you able to replicate this issue in incognito mode? Testing this out in incognito mode will allow you to determine if it is a localized issue with the browser you are using. If you are unable to replicate this issue in incognito mode you will be able to resolve this issue by simply clearing your cache.
If this issue persists after clearing your cache it may be an issue with the theme that you are using. Can you preview another theme on your store and try to replicate this issue from that preview? If you are unable to replicate the issue, it is definitely an issue with the theme that you are currently using and if so I can get our team to take a look into this. Can you please confirm the name of the theme that you are using? Are you currently on a paid plan or is your store still on trial?
I look forward to hearing from you,
Bo
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Hey again, @YouKoal
Thank you for going through my response. The domain itself would not have any effect on the load time of the page - it does not seem to be loading too slowly for me. From what I know, the main contributor to the page loading slowly is the theme itself. I would recommend reaching out to the theme developer to see if there is something that they can do to speed it up!
All the Best,
Bo
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Hey again, @Stargazer2050
You will need to go to Online Store > Blog Posts and click into the blog you want to share. From here you can click on View and then copy the link of the tab that open and paste it to Facebook.
All the Best,
Bo
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Hey there, @CHUNGKWU3
Bo here from Shopify Support!
I totally see where you are coming from here - it can be disconcerting for customers who find your site through Google to see this as the meta description. It takes between 4 days and 4 weeks for your brand new website to be crawled and indexed by Google . This range, however, is fairly broad and has been challenged by those who claim to have indexed sites in less than 4 days. Submitting the sitemap should expedite this process - when was the sitemap submitted?
I look forward to hearing from you,
Bo
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Hey there, @Stargazer2050
Bo here from Shopify Support!
That is a really great question. Blogs and pages do not publish on to Facebook in the same way that a product or collection would. You can share new blogs that you write, manually, by simply sharing the link to the blog post on your Facebook page.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Hey there, @platinum
Bo here from Shopify Support!
I would love to provide some feedback could you share a link to your store, please?
In the meantime, here are some great articles here on making sure customers find you!
Get Customers Talking About You
50 Ways to Make Your First Sale
Beginners Guide To Marketing
How to Drive Targeted Traffic to Your Online Store
All the Best,
Bo
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Hey there, @Logan32
Bo here from Shopify Support!
That is a really great question. Just out of curiosity, is there any reason that you are shipping exclusively to these countries? Are you dropshipping or fulfilling your orders by yourself?
While this would not prevent conversions, it does narrow your target audience which isn't always a bad thing. If you take a look at the Analytics of your site you should be able to see what traffic you are getting - you should also see a breakdown by country. Are you getting visits from customers in countries that you do not ship to? Are you getting good traffic with low conversions?
If you are targeting your ads specifically to those who live in the 5 countries that you are shipping to, this should not be experiencing a low conversion rate as a result of the limited countries shippable to. You may need to take another look at your store to see what might be dissuading customers from shopping with you. Feel free to share a link to your store with me so I can have a look too!
All the Best,
Bo
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Hey there, @YouKoal
Bo here from Shopify Support!
It is great to see you be so proactive about your site's performance. While the speed test tool is super insightful, it’s easy to take Google’s PageSpeed Insights advice on your Shopify theme a bit too much to heart while also ignoring some easier ways to improve your site performance. For both desktop and mobile, it's important to keep in mind that the score Google gives you is just one factor that determines how your site is ranking and how well it performs for users and in search rankings. While it's always a good idea to what you can to improve your site speed, chasing after a 100 is not a good use of your time as a business owner. Keep in mind that most, if not all, of the elements that page testing tools flag are necessary to make it possible for your customers to browse and buy on your site.
With that said, there are plenty of ways that you can improve your site speed without needing advanced development.
Compress your images: Compressing your images is the easiest way to speed up your page and there are plenty of tools out there to do so. Two tools that I would recommend are ImageOptim and Compress JPEG. These tools make minute changes to your JPEG images that can result in some significant speed improvements. However, keep in mind that if very high-quality photography is a must for your site, this can be one of those areas that you’ll need to decide if speed or image quality is more important.
Cut down on the number of banner images: Slideshows on your homepage can look great, they are however one of the biggest time contributors to page load times. I would recommend restricting the number of slides to two.
The number of images: The more images, the more time it takes to load a page. That said, product images are one of the most important features tosell online. In order to cut down on the number of images, plan out how to maximize the view in each photo. In some cases, a single shot can effectively do the job of two or more separate images. Another option is to create a standalone page for additional product photos that shoppers can click on if they need to see more visuals.
Delete unused apps: Third-party apps can also add to your loading time, so it’s always good to avoid app overload. I would also recommend doing a speed test before and after installing any app to see if it is worth the functionality.
Eliminate sections: Removing unnecessary text and image sections from the homepage can greatly improve your homepage. Give your shoppers a brief peek at the content and then link to a separate page that houses the actual content. Also, consider removing social media feeds and widgets as these can add significant load time.
Fonts: Standard, ubiquitous Web-safe fonts such as Arial and Times New Roman will work pretty much everywhere and with no page speed consequences at all; however they can be a little boring, so you may want to use a more interesting third-party Web font from Google Fonts, for example. But because these fonts “live elsewhere,” using them can affect page speed because the browser often has to go and fetch these fonts before it can display them. The impact may only be slight, but it’s still a good idea to limit these third-party font styles to one or two max on your site.
All the Best,
Bo
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Hey there, @ARTSKUL
Bo here from Shopify Support!
Great question. This will be done a little differently than the changes above. We will instead be adding some code to the very bottom of the theme.scss.liquid.
NB When editing the CSS of your theme it is always a good idea to duplicate your theme first and making the changes on the duplicate. This will prevent any errors from occurring on your live site. We also recommend adding CSS to the bottom of the file as opposed to altering the preexisting code. The new code will overwrite the previous code.
Go to Online Store > Actions > Edit Code. Open the Assets Folder > theme.scss.liquid and scroll to the very bottom of the file. Add the following code:
#SortBy { option[value=best-selling] { display: none; } }
Click Save.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Hey, @tom-and-jewelry
I would also like to get our technical team to look at this. To do so, I must verify you as the account owner by reaching out to you via email. Is that ok with you?
Al the Best,
Bo
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Hey there, @Bubbles15
Apologies for the delayed response - I was out of office. Are you still experiencing this issue? I have not been able to replicate this. Can you send me a screenshot of this error, please?
All the Best,
Bo
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Hey there, @Jay-b
Apologies for the delayed response - I was out of office. I would recommend when posting a new query that you start a new post so that you get attention and support more quickly.
So just to make sure I understand correctly - are you looking to change the hover color for all buttons?
All the Best,
Bo
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Hey there, Andy
Apologies for the delayed response - I was out of office. I would recommend when posting a new query that you start a new post so that you get attention and support more quickly. This sounds like it is probably a theme issue - are you still experiencing it? If so, what theme are you using? Can you please provide a link to your store in this thread?
Looking forward to hearing from you,
Bo
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Hey there, @puneet95
Bo here from Shopify Support!
Apologies for the delayed response - I was out of office. I would recommend that if you have a new design request that you start a new topic to get attention and support accordingly. The header resizes depending on the logo size by default - if you would like the header to be smaller I would recommend that you resize the image accordingly.
All the Best
Bo
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Hey there, @Yayiz123
Apologies for the delayes response, I was out of office. I would recommend that when asking a new question you are often best to start a new topic to get attention more quickly. This help guide explains what the conditions for a collection are. In short - they are rules that dictate what products are pulled into which collections. So products need to conform to the conditions set to be included in the automated collection.
All the Best,
Bo
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Thank you for the clarification, Paul. I checked in with the team to see if there was some code I could share with you so that you could implement it yourself. As it turns out something like this would require adding a lot of CSS code to ensure that both the header and footer text, links and icons remain visible when changing the background color to black. All of these parts would have their own unique classes, so it would take time to locate each one to ensure they’re covered. As this customization is too advanced and would be unique from store to store, there is no way for us to share code that would resolve this.
I understand that this is not ideal. As our design time is reserved for merchants on a plan there is no way for me to escalate this to be done without the store being on a plan first. I am sorry for the inconvenience.
If you were to post your request in the design community there should be someone who will be able to help.
All the Best,
Bo
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Thank you for confirming! I would recommend reaching out to the developers of the theme as outlined in my above comment so that they can help you resolve this. As they built the theme, they are the best equipped to resolve any issues that may arise when using it.
All the Best,
Bo
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Thank you for all of this context, Josie. If the prices are changing automatically it sounds like you could have them set to be updated when the vendor updates the price of the product on their end. You can read up more on automatic updates here.
Oberlo also has this fantastic guide on setting up global pricing rules that I would also recommend taking a look at. It does sound like the prices are being updated due to the vendor updating the price on their end. If you feel that this is not the case, please do share a link to one of the affected products.
All the Best,
Bo
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Could you please specify the name of the theme, the version you are using and exactly what you are trying to change - with screenshots if possible. I can run it by our theme team to see if they can give me instructions to pass on to you here!
All the Best,
Bo
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Hey there, @divyabk
Bo here from Shopify Support!
That is a really great question. Currently, we only accept payment via credit card. We do not currently accept payment via debit card. You can, however, use the credit card of a family member or friend with their explicit permission.
All the Best,
Bo
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Hey there, @Alvin--R
Bo here From Shopify Support!
That is a really great question. You can actually achieve this from the theme Customizer. To do so, please go to Online Store > Current Theme > Customize. From there click on Home Page and select Collection Page. You will then choose Collection Page from the sidebar and then uncheck "Enable Sorting" like so:
Click Save.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Hey there, @ebonyallurehair
Bo here from Shopify Support!
That is a really great question. I would love some more context on this so that I can bring it to the theme team to look into it. Which theme is it that you are using? Is it one of our Shopify Supported themes? If not, please do follow this guide on getting support for a third party theme.
When did this issue begin? Have you made any code changes recently? Have you added any new apps?
I look forward to hearing from you so we can get to work on this ASAP.
All the Best,
Bo
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Hey there, @Oduah
Bo here from Shopify Support!
That is a really great question. You will need to contact our support team to have this transferred from the closed store to the new store. I would be more than happy to do this for you. To do so, I will first need to reach out to you via email. Just to confirm, is the email associated with your forums account the same as the one you use to log in to these stores? If so, I will reach out to you there.
I look forward to hearing from you.
All the Best,
Bo
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Hey there, @Bleumoon72
Bo here from Shopify Support!
So it sounds like the collection that you have deleted was listed on your homepage as a featured collection and so - when it was deleted it was also removed from the homepage. To rectify this I would recommend going to Online Store > Current Theme > Customize. You will then need to click on Featured Collection from the left-hand side and replace the collection you have listed here.
You may need to recreate the collection. You can read up on creating collections here.
It sounds like you are just getting started! I'd recommend taking a look at our Shopify webinars for sure. These short tutorials takes you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Hey there, @Paulo_232
Bo here from Shopify Support!
That is a really great question. I hope to shed some light on this for you. Stores that are on a monthly subscription are entitled to one hour of free design time with our theme team. This is design time is set aside for merchants as a lot of them would not have any coding experience. This is not available to stores that are not on a plan as this design time would be misused on stores that may never launch. This service is exclusive to merchants as they are paying for Shopify. Partners are selling Shopify and it is their job to get these stores set up.
I understand that this is not the answer you wanted to hear and I get that you feel as though you have hit a brick wall. I would recommend posting your request in our design community here. The design community is filled with developers, partners, merchants and some Gurus that will be able to offer some guidance.
All the Best,
Bo
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Hey there, @janbelmiro
Bo here from Shopify Support!
That is a really great question. One option here would be to set up weight-based shipping rates and setting the dropshipped goods' weight to 0. In doing so, you can offer free shipping for orders that are just drop shipped goods and add no additional weight to orders that are mixed! You will need to add a new weight-based rate incorporating the default packaging weight ranging from 0 to however heavy your default package is. You will then go to your product bulk editor in your Shopify Admin and change all the dropshipped products' weight to zero.
To read up more on weight-based rates you can check out this help doc. We also have a guide on setting up free shipping for a set weight here.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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