NCIC Inmate Telephone Service

Learn about NCIC Inmate Telephone Services

NCIC inmate phone service provides inmate telephone services as well as wholesale operator services. The have developed a specialized software called industry Inmate Call Engine (I.C.E.) for correction industry. The ICE is a call engine for centrally managing & controlling the telephone services being provided by service providers at various locations. The central management reduces the cost of administration substantially.

The ICE platform developed by NCIC inmate phone service provides advance features such as coin less pay phones and works using Voice over Internet Protocol (VOIP). The system allows web based management including access to call recordings at no extra cost to Jail authorities. The system provides revenue sharing and provides guarantee against frauds. The system is suitable for small as well as large facilities.
Solution for service providers

The services of NCIC inmate phone service can be utilized by new operators as well as existing one's. The service provider has to provide contacts, phones, and on-location service to inmates. The rest of the service management including providing tariffs, billing and collection services; validation; customer service; long distance services is taken care of by NCIC inmate phone service using its ICE platform.

Technical Details of the NCIC Inmate Telephone System

The NCIC inmate phone service system uses fully redundant Taqua iX 7000 Class 5 switches. The VoIP services uses a cluster of Asterisk VOIP switches which can handle over 120,000 calls simultaneously. The Asterisk VOIP switches are developed on Linux platform and the Inmate Call Engine which acts as front end to the user has been deigned to simplify the management using web based interface. The users interface is based on ASP.net ( a Microsoft web application framework technology). The web based interface allows users to simply click the relevant icon to get the desired information without understanding the intricacies on the system.