A few years back I met with a gentleman who was heading the first Lean efforts within a large company. With great pride he showed me the thick binder with all the documents from their initial five Lean projects.

I asked him if he would mind sharing with me the initial measurable results of the projects. He explained there were none, because the company didn’t want to put pressure on the teams to have to get measurable results.

To this day I hope the shock I felt didn’t show on my face. Read More…