Order & Delivery Details

Payment methods:

Payments can be made by PayPal, Credit card via Paypal or bank transfer.

Delivery Service:

Worldwide shipping

Packaging

As we sometimes deal with a delicate piece of traditional art, we take time and effort to ensure that every order we receive will arrive at your door safely. Since 2016, we have kept 100% Customer satisfaction rate for international shipping.

Shipping Fee:

Free Worldwide Shipping Campaign!: ALL the purchase above 100 USD will be free of shipping fee. Depending on your location, you can save up to 30% with this campaign!

*There may be a case where this campaign may not be applied, (such as extremely heavy item like sword safe, or light item that takes a lot of spaces) please contact us before making a purchase to make sure you get full advantage of our Free shipping campaign!

Delivery Time:

It takes from 4 days to 3 weeks after you receive a shipping notification email from us. You can use a tracking code included in the email to check the shipping status. Visit Japan Post tracking or FedEx Tracking. Please contact us should you need your order before the specific date, and we can arrange Express mail for an extra charge.

Insurance:

A-Janaika Japan offer free insurance that covers 100% of purchase if the price of the item exceeds JPY 500,000. You can receive either full refund or replacement If the item is damaged or lost in the delivery*.

*Subject to insurance company assessment. A damaged or broken parts can be covered by above-mentioned insurance within 7 days from its arrival.

Cancellations:

While we have a no-cancellation policy, we make sure to clearly communicate with all our customers to determine the correct item is requested before transactions are made.

Customs & Duty:

As customs and duty vary from each country, this cost is incurred by the customer.