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Welcome to 2011! It's going to be a great year, especially if you use IBM Electronic Support Tools. Here is just a smidgen of what we have planned for this year: Enhancements to the IBM Electronic Support Tools portfolio Attendance at conferences to promote electronic support tools and meet our growing community Blog articles featuring that latest updates, information and goings-on with IBM Electronic Support We'd love to hear from you. You can provide feedback directly on the tools or feel free to comment here on the blog. Tell us the... [More]

It's easy, and some might say it's downright fun. Why waste time waiting on the phone? You can easily see the error message or describe the scenario you are experiencing. Once you have an IBM ID and are a registered user of the IBM Service Request Tool (SR), there is no reason NOT to use SR. SR gives you one place to manage all your PMRs. You can easily get to it from the service requests menu option of the Choose your page menu on the left side of any Support Portal page. We've had several featured articles on this blog about SR. We also... [More]

System x products migrating to the IBM Support Portal was a highlight of 2010. And what's more, you could also request a technical chat for System x products from with the service request tool. But, did you know that another benefit of System x migrating to the IBM Support Portal is that you can easily find all device drivers and fixes from Fix Central? Yep, if you have one or more System x products in your active product list, then the Downloads and fixes portlet on the Support Portal Downloads page will take you directly to any related Fix... [More]