"5k miles maintenance service "

- mikkey19

Me. Dennis Carson was helping us during this visit. He was very helpful, friendly and knowledgeable. He is good in what he does and asset to a good friendly working environment at Mike Johnson’s Toyota.

"Unannounced service"

- Roxy

I came in unannounced through the open service doors. I had my tires rotated and the maintenance Dash warning reset. This meant a lot to me because I was on vacation and it was the first 5,000 miles of my new leased Toyota Tundra. They took care of us in less than an hour. Besides that they have a cafeteria there there where we could have our breakfast made for us. It was a pleasure having such great service. Especially when it was unannounced with no appointment. Thank you "Siggy" Brandon Sigmon!

"Mike Johnson's Toyota of Hickory ROCKS!!"

- Yoda Dude

Mike Sigmon, salesman, responded to my initial inquiry in a very short time. He quoted me a fair and honest price. When we went and looked at the new Highlander, he proved he had a great working knowledge of the vehicle. Josh, the manager, confirmed a fair price for my trade. Gus, the finance guy, gave us a lot of information, but did a great job presenting our options for financing, GAP and additional warranties, and we never felt pressured when making our decisions. Every phase of the purchase was professional, prompt and polite. The dealerships in Charlotte, Winston, Greensboro and Statesville have nothing on Mike Johnson's Toyota. They ROCK!!!

"Worst Service Ever!!"

- boblittle

Came in for a simple oil change at $29.95. Had a $15.00 dollar coupon. I waited over an hour. I was charged for parts I didn't need, charged for $40 misc. parts that were not even used or applicable,
forgot the oil change sticker in my window, and my $29.95 oil change still cost over $40 with a $15.00 off coupon.

"Best experience ever!"

- Moose225

I live over 2 hours away from Hickory, and have never been there, but I just bought a 1794 Tundra from them! I sent in an email and Nicolette responded almost immediately, asked what model I was looking for, asked me about my trade in and presented some numbers to me. After a few emails (mostly delay on my part), a deal was struck. I was contacted by the sales manager, general sales manager and the internet manager within one days time frame ensuring I had all the info I needed to make a smart decision.
I checked with a few other Toyota dealers and Hickory beat them all and even delivered the truck to me in SW Virginia!!
I wonder if the salesperson at a different Toyota store regrets asking me "are you sure the 1794 is in your budget"? Oops, sorry amigo.
Great job Hickory Toyota!

"Miserable Experience"

- Kim Hinson

First,I know this is long but I believe in buyer beware. It all started when me and my grandmother went to buy me a car at Mike Johnsons. We were talked into a straw purchase at another dealership and we were not aware of what this was so we wanted to get the car in my name as well. We worked with Kent and Andy and we decided on a new camry. Going in there were a few hicuups, there was a payment showing late with Toyota on the current vehicle which we proved was not late by showing our bank statement to Toyota. We were assured though that we were ok so we went in to sign. Where you used to sign carbon copies, that doesn't happen anymore, you actually sign on a giant ipad the size of the desk. After being there for 5 hours we were done for. We were ready to sign so the gentleman that assisted us with this is taught very well to rush you through everything and enlarges the signature area which covers most of what you should be reading. We really messed up because we thought we read the contract in detail but after getting home we realized that we signed a contract that included $4000 in add on warranties and such on a brand new car mind you. So now its time to go home, they give us a great tutorial on how to use the car and tell us it is ours. Fast forward to Monday and they tell us there is a problem in finance and that we need to give it time to be worked out. Tuesday rolls around and we are told to bring the car back that financing fell through due to the late payment. Crushed, I couldn't understand why we have a signed contract in hand yet they want it back. So, I contacted our lawyer and he handled the situation for us all while we were threatened to be arrested for not returning the car that day. I have emails to prove the threats. THe next day my attorney contacted them and their attorney and they send over something that lead to the truth. We were led on to believe the car was ours when in reality it was a spot delivery. They turned in a form we supposedly signed stating we would return the car if financing fell through but its funny they didn't include that form in all of our paperwork. Again we were threatened with being arrested which scared my grandmother. Our attorney told their attorney we would return their car that evening but we would like our $2500 down payment back which he was told we would. On our way there he berated me on the phone and said I had been shopping at other dealers in "HIS" car which he got the information from our finance company. When we got there they did not have our check because we came after 5 and the guys that write the checks were gone for the day. I then made Andy the Manager signed a form stating they would bring the check to us the next day which they did. But when we were ready to leave and retrieve our keys they only had one and we know for a fact we left both there and unfortunately they had to have lost it. I asked them to make it right but Andy refused. Well a week later I called to speak with a manager and no one was available. A little later I got a call back from andy after I told the receptionist I did not want to speak with him specifically because he had been very condescending and rude to me several times throughout this experience. Well as we are discussing the missing key I asked him to make the whole situation right by them making another key for me. He then proceeds to start being rude and condescending again saying things like you are the one that made a straw purchase at the other dealership and saying well if you are going to review us you need to tell the whole story. Those were his exact words. In the end I did not get a new car and I'm now out a key that they lost and refuse to make me another one. We don't deserve all of this bad customer service and being talked to so rudely just because the deal did not go through. So please steer clear of this dealership and its employees.

"Excellent customer service"

- Twilla

Nick Julian is always at the top of his game with my vehicle. I can count on him and I don't have to worry if I'm going to breakdown or be back in the shop in a few days because he fixes me up every time. He has excellent customer service skills also.

"Gutwrenching ordeal "

- meadowlark71

My credit is not great. Told the agent that upfront. Was expected to be told no quickly, not 2 weeks later. Was told I was approved for a 2014 Chevy Crude. Took car home, had temporary tag, it was on MY insurance. For 2 weeks I dealt with calls needing another way to prove my boyfriend's residence. He's on the lease but not utility bills. After 2 weeks of this we were finally told it wasn't going to work to return the car. I have anxiety and going through this was he'll! We now have a 2018 from another dealer who was smart enough to know that all we needed was the landlord to sign the lease and we was good to go.

We hate to hear you were no happy with the services provided to you. Unfortunately sometimes there are challenges with the banks that are out of our control. If you would like to speak with our GSM, Andy Lawhon, regarding this situation please feel free to give him a call on his direct line at 828-443-1531. He will be more than happy to answer any questions you may have. Thanks for the review.

"Impressive "

- Lex

Buying a car is rarely a pleasant experience, but my time at this dealership was just that. Everyone was hospitable; coffee, food, and my wife got her nails done all while buying a car. I haven't had the car but a few days, but if the car doesn't brake down, I'll becoming back.

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