I would suggest to people to resist (at this stage) the urge to get excessively pushy on this issue with VF, especially on their Facebook or Community Forums. As others have pointed out, the reality is that this issue really extends beyond Netflix and SHOULD be fixed. However, the more it becomes plausibly linked as some kind of "This is just the Netflixers complaining" issue (in the heads of certain people) and potentially gets to the antennae of the risk management and other types who wish to get in the way of you Netflixing, the more likely that this takes longer to fix, if at all.

Hi all, just one thing about the point raised above. I would like to know if anyone during the Netflix outage (especially Vodafone customers) has also noticed problems with the Xbox Live, PlayStation Network or iTunes App stores. I have had issues with them in the past that looked to be related to transparent caching. They are all legitimate services and if Vodafone's transparent cache is causing greater impact there is scope under the Consumer Guarantees Act to ask them to fix or to discount their bill.

I would suggest to people to resist (at this stage) the urge to get excessively pushy on this issue with VF, especially on their Facebook or Community Forums. As others have pointed out, the reality is that this issue really extends beyond Netflix and SHOULD be fixed. However, the more it becomes plausibly linked as some kind of "This is just the Netflixers complaining" issue (in the heads of certain people) and potentially gets to the antennae of the risk management and other types who wish to get in the way of you Netflixing, the more likely that this takes longer to fix, if at all.

Hi all, just one thing about the point raised above. I would like to know if anyone during the Netflix outage (especially Vodafone customers) has also noticed problems with the Xbox Live, PlayStation Network or iTunes App stores. I have had issues with them in the past that looked to be related to transparent caching. They are all legitimate services and if Vodafone's transparent cache is causing greater impact there is scope under the Consumer Guarantees Act to ask them to fix or to discount their bill.

I had big issues with downloading a PS4 game in the weekend. Horribly slow & kept dropping out. Speed tests to Sydney were 40mbps so that shouldn't be an issue.

Hi all, just one thing about the point raised above. I would like to know if anyone during the Netflix outage (especially Vodafone customers) has also noticed problems with the Xbox Live, PlayStation Network or iTunes App stores. I have had issues with them in the past that looked to be related to transparent caching. They are all legitimate services and if Vodafone's transparent cache is causing greater impact there is scope under the Consumer Guarantees Act to ask them to fix or to discount their bill.

Our network isnt impacting those services. No other reports have come past me nor have i had a single issue with XBL and Itunes. Do note if you are using a different DNS who knows what CDN or location you might be pulling data from.Non standard setups are not our problem if you have issues.

Further to post: I found when using Unblock-US i got my Origin downloads from Singapore and Itunes from USA.

Glassboy:Hi all, just one thing about the point raised above. I would like to know if anyone during the Netflix outage (especially Vodafone customers) has also noticed problems with the Xbox Live, PlayStation Network or iTunes App stores. I have had issues with them in the past that looked to be related to transparent caching. They are all legitimate services and if Vodafone's transparent cache is causing greater impact there is scope under the Consumer Guarantees Act to ask them to fix or to discount their bill.

This is not related.

The Netflix issue is as a result of a change made by Netflix of their URL strings, which impacted the transparent proxies of the ISP's. This issue will touch nothing but Netflix services from US & Canada.

Vodafone, Telecom, Slingshot, etc....use transparent proxies - this is why users at smaller ISP's the likes of Snap! were unaffected, as they do not have this setup.

Hi all, just one thing about the point raised above. I would like to know if anyone during the Netflix outage (especially Vodafone customers) has also noticed problems with the Xbox Live, PlayStation Network or iTunes App stores. I have had issues with them in the past that looked to be related to transparent caching. They are all legitimate services and if Vodafone's transparent cache is causing greater impact there is scope under the Consumer Guarantees Act to ask them to fix or to discount their bill.

Our network isnt impacting those services. No other reports have come past me nor have i had a single issue with XBL and Itunes. Do note if you are using a different DNS who knows what CDN or location you might be pulling data from.Non standard setups are not our problem if you have issues.

Further to post: I found when using Unblock-US i got my Origin downloads from Singapore and Itunes from USA.

With all due respect Tim, if we accept that you do in fact have a misconfigured transparent cache then logically you could also be having an effect on those services. You wouldn't know unless you get issues reported. The truth of the matter is when network speed isn't an issue people tend to become confused by strange performance on other services. They assume it's an issue with that service and not a ISP issue.

I've had strange behaviour on all those service on a Vodafone cable modem with standard Vodafone settings. These problems were directly equivalent to the Netflix issue. Menus loading fine, but even the smallest app download failing.

I logged one of the calls with UnoTelly that kicked off this investigation because I tested every possible part of the problem (replacing my HG659 with an Asus to rule it out) that I possibly could. The thing that I had observed was that a VPN to the US effectively bypassing Vodafone gave me a much more reliable network connection where everything works.

I've been an Internet customer since it was Clear. But frankly if you can't or won't provide Internet that just works then you don't deserve brand loyalty.

Glassboy:Hi all, just one thing about the point raised above. I would like to know if anyone during the Netflix outage (especially Vodafone customers) has also noticed problems with the Xbox Live, PlayStation Network or iTunes App stores. I have had issues with them in the past that looked to be related to transparent caching. They are all legitimate services and if Vodafone's transparent cache is causing greater impact there is scope under the Consumer Guarantees Act to ask them to fix or to discount their bill.

This is not related.

The Netflix issue is as a result of a change made by Netflix of their URL strings, which impacted the transparent proxies of the ISP's. This issue will touch nothing but Netflix services from US & Canada.

Vodafone, Telecom, Slingshot, etc....use transparent proxies - this is why users at smaller ISP's the likes of Snap! were unaffected, as they do not have this setup.

You need to reread what Unblock-us reported. Netflix made a change that graphically illustrated existing problems with the NZ ISP transparent caches. there's plenty of historical complaints in this forum about transparent cache behaviour.

Just a thought about this newly discovered transparent proxy misconfiguration on the vodafone network. Would this affect youtube is I have been on the top plans from Vodafone and telstra before that and I have just about always had issues streaming youtube. I can download at 100mBit without issue but streaming youtube has always had issues on all devices I use.I might be completely off base as I am not 100% fluent with all the behind the scenes network stuff used by ISP's etc