Passenger Guide

Delta, American and Allegiant

All airline passengers should arrive at least two hours prior to the scheduled departure time. Arrive even earlier during peak times such as holidays and three hours early if traveling internationally. Most airlines require passengers to check baggage at least 30 minutes prior to departure. It is also required to be at the gate at least 20 minutes prior to departure.

Allegiant

The Allegiant ticket counter is open for check-in 2 hours prior to departure and closes 45 minutes prior to departure, no exceptions. Allegiant requires passengers be at the gate 45 minutes prior to departure.

Departure Times

Be aware that departure time means when the plane is scheduled to take off, not when passenger boarding may actually begin or end. Airlines can deny boarding if you check-in less than 30-45 minutes prior to departure.

Boarding Passes

Boarding passes may be printed from your home computer up to 24 hours prior to departure. You may also pick them up at the airline ticket counter, or self-service self-service kiosk where available.

Baggage Fees and Rules

Baggage fees and rules are changing constantly and are not consistent with all airlines. Most airlines charge a fee for checked baggage and some also charge for carry-on baggage.

All items are subject to size and weight restrictions as well. Failure to adhere to your carrier’s weight and size restrictions for baggage may cause delays or additional fees.

Book your airline tickets as early as possible to guarantee availability of seats and the flight schedule needed. Be flexible with your travel dates and try to include a Saturday night stay if possible for best fares.

There is not a foreign currency exchange at Tri-Cities Airport. Most major international airports have money exchange services. Passengers traveling internationally should take care of money exchanges at an international airport or in the destination city. Banks may be able to help travelers with large sums for exchange, but this service is not offered at TRI.

Traveling with Animals

Depending on the airline, pets may travel either as carry-on baggage, checked baggage, or air cargo. Carry-on pets must travel in cases small enough to fit under the seat in front of the passenger. Pets traveling independently of a companion are considered air cargo. To fly, animals must travel in U.S. Department of Agriculture approved kennels. Animals should be healthy and fit to travel and must be accompanied by a veterinarian-issued health certificate that is no more than seven to 10 days old.

Animal Relief Area

To accommodate passengers’ pets and service animals, a relief area is located outside the terminal building. The area is located at the corner of the small parking lot on the ticket counter end of the building. Please be kind and use the supplies to pick up after your animal.

Air Travel 101

Whether it’s choosing what to pack, getting through security, or when to arrive, our Air Travel 101 series is here to help. We have helpful tips and advice for new and experienced flyers, so check it out!

Be sure to check out this TSA website for information about the screening process for children, and what you can bring on board, such as baby formula, breast milk, and other liquids. Also check your airline’s website for additional information regarding their policies regarding traveling with children.

At the Checkpoint

For passengers without TSA PreCheck, remove shoes, coats/outer garments and place in trays along with any items from your pockets, purse, electronic devices, backpack, etc.

Restricted Items

Some items cannot be taken with you on an airplane. These include, but are not limited to, incendiary devices or explosives and hazardous materials. Some items are banned by federal regulations, while others are left up to the discretion of the airlines. If in doubt, call the airline ahead of time regarding their policies or visit this website for the latest information on prohibited items and the 3-1-1 rule for carry-ons.

We understand that going through Security at any airport can be a challenge and we apologize for any inconvenience to our passengers and ask that you understand the necessity for these actions to ensure safety. You can learn about the latest security procedures and restrictions on the TSA website. We encourage you to visit this website before you fly to find out how to pack, dress and prepare for your trip so that you can go through the security process as quickly as possible.

Some airlines offer assistance programs for children traveling alone, known as unaccompanied minors. Most airlines charge fees for unaccompanied minor services. Requests for these services should be made at the time of reservation. Policies vary by airline and each carrier’s rules differ. Please contact the airline for specific guidelines and more information.

Finding a parking place at the Airport is quick and easy, with long-term and short-term parking lots located directly across from the terminal building to allow quick access to the building with a minimum walking distance.

At Tri-Cities Airport, we continuously work to meet the needs of all our passengers. Our goal is to provide an accessible and welcoming experience for all passengers and we are here to provide assistance.

This is the official website of the Tri-Cities Airport (TRI) located in Blountville, TN. Any unlawful use of tradenames, copyrights, and related intellectual property are violations of the Tennessee Consumer Protection Act.

If you have a problem with our online booking engine or have a question about your online reservation,
please call 888-789-9887 or email OnPeak at flighthelp@onpeak.com.
This is a toll-free customer service support number and will direct you to a booking agent.

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