How Consumers Can Resolve Problems With Telecom Providers

With new technology spreading faster than ever in Qatar, it is important to stay well informed from a consumer perspective.

ictQATAR’s Consumer and Government Affairs department develops telecommunications consumer policies and serves as the agency’s connection to the Qatari consumer. The organization continually promotes a safe and competitive telecoms industry and offers help and assistance to consumers in dealing with complaints.

If you are a customer of a telecommunications provider, and have a complaint about their service that you were not able to resolve directly, you should watch this helpful video to understand the process of filing a complaint with ictQATAR.

Discussion2 Comments

It is wonderful to read that ictQatar is working in resolving the problems faced by many people in Qatar when it comes to contacting their telecom service providers. However, if I had not come across this article I would be unaware of this.

As a suggestion, I recommend ictQatar should promote their services further by displaying banners in popular places as well as setting up kiosks in malls. This can grab the attention of majority of people residing in Qatar and allow them to contribute towards making the telecommunication sector in Qatar hassle free.

Hi Fatima,
Thank you for following Digital Qatar and for your useful insights. I would like to share with you that Qatar has established an independent regulatory authority, which encourages and supports an open and competitive Information and Communications Technology sector that provides advanced, innovative, and reliable communications services.