Please note: Due to COVID-19 our team is now working remotely and experiencing more
telephone and postal enquiries than usual. For your convenience, we recommend you email
[email protected].
Find out more.

If you are a Shepherds Friendly customer or would like to know more
about our products, please visit shepherdsfriendly.co.uk

Welcome back - you are now logged-in to the Shepherds Friendly Intermediary hub

Shepherds Friendly Intermediary Hub

Claims Awards 2020: Shortlist Success for Shepherds Friendly

While we’re still smiling after being named in the Sunday Times Top 100 Best Companies to Work For, there’s even more fantastic news that we’re delighted to share with our intermediaries. We can now reveal that we’ve been shortlisted for the Insurance Post’s Claims Awards 2020!

The Claims Awards shine a spotlight on “the companies, teams and individuals who have gone beyond the point of call to offer exceptional services and results over the past 12-18 months.” The ceremony is an extravagant affair, usually attended by more than 400 industry professionals.

We’ve been shortlisted as finalists for the ‘Customer Care – Company’ category, which focuses on companies putting the customer at the heart of their business. This means that you and your clients can have confidence in our claims process and customer service.

Shepherds Friendly’s Head of Sales, Alex Fallowes said:

“It’s brilliant news that we’ve been shortlisted for The Claims Awards.

“There’s no doubting the fantastic work our claims team does. They’ve put in so much time and effort to make the whole claims process as member focused as possible. Members really appreciate the human-to-human manner in which their claims are dealt with. The levels of communication and transparency involved also makes a world of difference to advisers.”

The Shepherds Friendly claims team is dedicated to creating a great experience for your Income Protection clients from the very first point of contact. We get to know them, treat them as individuals and listen to any feedback we’re given in order to learn and make positive changes.

When your clients make a claim, it’s likely that they’re going through a difficult time or may feel vulnerable. It’s therefore our aim to ensure that the claim process is as smooth, straightforward and transparent as possible, so that all parties are kept up to date and members feel fully supported.

Our personal approach has been well received by our members. The average turnaround time for dealing with a claim is currently 24 hours and 96.55% of members that have completed our claims survey would recommend us to a relative or friend.

The prestigious Claims Awards ceremony will take place on Wednesday 17th June 2020 at The Brewery in London. Be sure to follow us on our social channels for updates.

SHEPHERDS FRIENDLY IS A TRADING NAME OF THE SHEPHERDS FRIENDLY SOCIETY LIMITED WHICH IS
AN INCORPORATED FRIENDLY SOCIETY UNDER THE 1992 FRIENDLY SOCIETIES ACT NO. 240F. AUTHORISED
BY THE PRUDENTIAL REGULATION AUTHORITY AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY
AND THE PRUDENTIAL REGULATION AUTHORITY. FS Register No: 109997.

All references to taxation are to UK taxation and are based on Shepherds Friendly Society's
understanding of current legislation and H M Revenue and Customs practice which may change
in the future. For our With Profits plans investment growth is by means of bonuses, the
amount of which cannot be guaranteed throughout the term of the contract. Products featured
on this site are only available to residents of the UK.

† Please be advised that all calls may be recorded for security and training purposes.

Loading..

Error 0x14

We're sorry, a critical error has occurred while processing your request. If you wish to get in touch with us, please use your preferred method of contact from the ones listed below: