Claims Adjuster with German and English

Софиядлъжност на пълно работно време

За нас

At the beginning of 2014 AIG opened a center of excellence in Sofia
whose main focus is on supporting the operations of the European
business units of the company, as well as optimizing and improving
existing processes. We offer you a great opportunity to advance
your professional career in a leading global insurance company.

Отговорности

Responsibilities:
•Deliver customer service for our clients and customers, whilst
ensuring regulatory principles & processes.
•Assist with consistent review of processes and potential risks to
ensure the department operates in the most efficient manner
possible.
•Ensure proactive communications with clients by telephone where
possible and respond to general queries using best practice methods
and ensure administration calls and written correspondence are
handled promptly.
•Ensure allocated claims set ups are properly managed, recorded and
completed by ensuring full and proper data capture, case status and
reserve controls and accuracy.
•Perform independent reviews of policy benefits and approves
expenses for claims cases based on interpretation of terms and
conditions of policies and within authority limits.
•Proactively handle escalated calls and ensure complaints are
resolved, where possible.

Изисквания и необходими умения

Requirements:
•Previous experience on a customer service position
•High School Diploma or higher education level completed
•Fluent in German and English
•Customer focus

Ние Ви предлагаме

Company offers:
•Opportunity to advance your career within an international
organization – a global market leader in the insurance business
•Competitive salary
•Excellent social package
•Ability to work from home two or more days per month
•Friendly and professional work environment
•Fun and relax zones – table tennis, PS4, foosball
•Regular team events
•New office near Joliot-Curie metro station

If you are interested in this opportunity, please, send your CV.
Only short-listed candidates will be invited to an interview. All
applications will be treated in strict confidentiality.