Frequently Asked Questions

We are based in Canada so the official currency of our campaign is Canadian dollars. Our Kickstarter price is 99USD but sometimes people see the price as 131CAD. But no matter where you’re from, you will be charged 99USD plus shipping in your local currency.

Most of SmartHalo’s features rely on Bluetooth rather than internet connection. This being said, the turn-by-turn navigation requires an internet connection to work. It won’t use that much data however.

Charging SmartHalo is really simple: you unlock SmartHalo from the handlebar using your provided special key (it takes a few seconds), then charge it through USB (the cable is provided as well). It should then last for another three weeks.

Yes. Given we’re all cyclists too and have experienced the frustration of theft, we wanted to eliminate the headache of having one more component to remember to remove. With this in mind, rest easy, your SmartHalo is built on world-class security.

Yes! We take a proactive approach, with a motion sensitive alarm. If somebody tampers a bit too much with your beloved bike, a loud alarm will ring for a minute. SmartHalo will recognize you by your phone, turning the alarm off when you approach.

SmartHalo can only remind you of the last known location of your bike. If your bike gets stolen, SmartHalo won’t be able to recognize it’s new location. In order to provide this service we would have to use a GPS and a SIM card in SmartHalo. This would have increased the final price of the product. Furthermore, SIM cards usually work on a subscription basis. Our philosophy is not to use expensive components in the product because we already have powerful phones that can do that work. We believe that an active system such as our alarm and a quality lock will greatly decrease the chances of getting your bike stolen.

Technically, SmartHalo could work on a motorcycle but it was optimized to be used on a bicycle. The app, front light and mounting system are all designed specifically for a bike. We have received many messages on this subject. It’s a market segment that we will strongly consider once we deliver the first batch to our backers.

SmartHalo has been designed for iOS and Android, and requires a phone with both a GPS chip and a Bluetooth 4.0 BLE chip. iPhone 4S and more recent are supported. As Android devices vary widely, check with your manufacturer for BLE or contact us.