Leverage our state of the art deep learning algorithms to deploy a voice or text chatbot that helps guests book a room or a restaurant, find dining options and things to do or order room service. With very high accuracy!

Hospitality Use Cases

Common conversational use cases in Retail where a chatbot can be used to assist guests

Planning & Booking

Your chatbot can help your guests plan and book their dream vacation simply by stating their preferences. The bot can guide them through various available options, show pricing and other information and help them book a hotel, restaurant or an activity.

Virtual Concierge

Guests can find dining and entertainment options, events and transportation during their stay. The virtual concierge can make recommendations based on your interests and book a table, an event or activity for your guest.

In-room Assistant

An in-room assistant, working on voice assistants like Amazon Alexa or Google Assistant, can help your guests control functions in the room, play music or turn on your favorite channel, order room service or request an extra set of towels.

Customer Service

A Passage AI powered bot can help answer frequently asked hospitality related questions thereby reducing wait time, lowering customer service costs and improving agent productivity. The bot can also seamlessly handoff to your live agents when necessary.

Pre-trained Models & Hospitality Taxonomy

We have developed pre-trained deep learning models and a deep taxonomy that can help your bot perform at high accuracy

Account

Cancellations

Personal Information

Preferences

Previous Stays

Subscriptions

Billing

Payments

Disputes

Hotel Finder

Filters

Online Reservations

Phone Reservations

Location Specific Features

Dining Options

In-room Service

Nightlife

Shows

Offers

Notifications

Packages

Special Discounts

Special Point Offers

Reservations

Check-in

Check-out

Meetings & Events

Room Features

Track Order

Rewards/Loyalty Program

Points Redemption

Points Activity

Rewards

Platform Highlights

TECH HIGHLIGHTS

High accuracy (up to 95+% in field tests)

Native NLP support for 100+ languages

Text and voice capabilities

Fast and easy deployment

One-stop bot building, training, deployment, and analytics in the same console.

PLATFORM FEATURES

Deep vertical focus

State of the art deep learning

Zero-code bot builder

Intents, webhooks, decision trees, knowledge bases

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Increase Your Guest Value

You’d be surprised where the data you have can take you. Our AI capabilities bring guests to your business. Happier guests → more business.