TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

3.05Rooms

2.05Service

3.05SleepQuality

2.05Value

2.05

“Disappointed”

Jul 02, 2013Amy B, Brighton

I made reservations at Baymont based on them having a laundry facility - we were traveling to a baseball tournament. The first night, after games, I stopped at the front desk & got change to wash uniforms. The machine did not work. I visited the front dek & was told he would have someone "work on it". The work consisted of putting an out of order mote on it & complaining about being called. This all happened in front of my face!!! I had to locate a laundromat in an unfamiliar city - that charged way more than the machine at the hotel did. The next day, we returned from ball & our room was not cleaned & we had no new towels. I called the front desk & was told I had to come pick them up. Ok, so I figured they were running behind - nope - took my son to the beach over an hour away - returned late - about 10:30pm - room still not cleaned & still no towels. Made another trip to the front desk so we could shower before bed. Great weekend of baseball - wish the hotel stay was less stressful!!!!

Read management response to this review.

Management response from HospitalityMgr, Manager

It is with utmost sincerity that we extend our apology for falling short in meeting your expectations following your recent stay with us. It has always been our goal to give our clients the value for their money, while giving them a comfortable and pleasant experience to remember. Our aim is to serve you well, and for that we apologize if we clearly failed to do so. Your concerns will not go unnoticed, and you can be assured that we will further discuss this very important matter in order to address the concerns you raised with regards to the room cleanliness and our other facilities in total. We hope that we may be given the chance to serve you again, and give you a far better experience next time.
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