Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Track pad on Sony VAIO not working

I recently installed a new HDD (Seagate ST9500424AS; p/n 9RW143-567) in my Sony VAIO VPCEH11FX and installed the OS using the Sony VAIO Recovery Media Kit (VPCE_10FX Series 989203008). During the installation, I selected the default or normal settings.

A short while (1-2 weeks) after the installation was complete, I noticed that the track pad was not working after enabling it using Fn+F1. (The pointing device dialog box DOES appear when I press Fn+F1 and shows that it will toggle between enable & disable). I took the computer into Fry's (where I bought it) and they booted a different OS (I think it was Windows XP) using a CD. Using this OS, the track pad worked. So it was confirmed it wasn't a hardware issue.

I proceeded to contact Sony. They had me do the following:
1) download the latest drivers & driver updates and install both. This didn't fix the problem.
2) uninstall 'Alps Pointing-device for VAIO' and run the .exe files for the driver & update. This didn't fix the problem.
3) boot the computer to recovery mode (press F10 when it starts); I noticed that the track pad was working in this mode.
4) Confirm that the other ALT keys functioned properly. (they do function properly)

The Sony rep asked me to confirm the type of HDD I installed (I forget what specifically he was interested in), but upon my reading him the part number, he confirmed the HDD was compatible.

The Sony rep then suggested I either recover the system to a previous version/date and see if the track pad is working. (he seems to think some software I installed might have prevented the track pad from working) He also suggested I could reformat the HDD and reinstall the entire OS. I've balked at doing either, as I'm guessing there is an issue with the registry.

Hi, I have the same problem with sony vaio VPCSB2 series.
The Sony support doesn't fix the problem yet.
I founded that the problem is related with the multitouch feature and due to an elettrostatic issue.
anyway in order to use the mouse under windows is possible to disable, in the vaio contro center, the multitouch option and the palm option.
In this way the touch lost the multiouch features but work correctly or almost correctly in my case.
Anyway I'm waiting from the vaio support a complete solution. In my opinion a device substitution.

Hi, I have the same problem with sony vaio VPCSB2 series.
The Sony support doesn't fix the problem yet.
I founded that the problem is related with the multitouch feature and due to an elettrostatic issue.
anyway in order to use the mouse under windows is possible to disable, in the vaio contro center, the multitouch option and the palm option.
In this way the touch lost the multiouch features but work correctly or almost correctly in my case.
Anyway I'm waiting from the vaio support a complete solution. In my opinion a device substitution.

Does your trackpad work in recovery or diagnostics modes?

I'm thinking there must be a registry key which inadvertently got deleted or changed.

Control Panel/Mouse settings show that it should be working. It doesn't show that it's disabled.

I was just browsing when I read this, & the replies.The pad had/has been down quite some time I see

Just a few thoughts:

The recovery disk set?If you got it in the mail, I'm wondering if it was for another similar model with a different version pad.Recovery media is suppose to be made by the user when they get the system new, and it's created by a hidden partition and Blank disks.

http://www.youtube.com/watch?v=RwFRCp3DABU
The motherboards Chipset drivers should always be updated to the most recent version.I Always make sure the Chipset driver is up to date first before installing ANY other drivers. The chipset is basically a device that provides the Avenue of communication between the systems peripherals& CPU.Driver downloads:http://esupport.sony.com/US/p/model-home.pl?mdl=VPCEH11FX&template_id=1&region_id=1&tab=download#/downloadTab

I was just browsing when I read this, & the replies.The pad had/has been down quite some time I see

Just a few thoughts:

The recovery disk set?If you got it in the mail, I'm wondering if it was for another similar model with a different version pad.Recovery media is suppose to be made by the user when they get the system new, and it's created by a hidden partition and Blank disks.

http://www.youtube.com/watch?v=RwFRCp3DABU
The motherboards Chipset drivers should always be updated to the most recent version.I Always make sure the Chipset driver is up to date first before installing ANY other drivers. The chipset is basically a device that provides the Avenue of communication between the systems peripherals& CPU.Driver downloads:http://esupport.sony.com/US/p/model-home.pl?mdl=VPCEH11FX&template_id=1&region_id=1&tab=download#/downloadTab

I'll try the chip set drivers. If that doesn't work, I'm then convinced it's got to be something in the registry. Sony is 100% convinced there is no problem with the installation disks. And we know it's not a hardware issue, as the track pad works fine in recovery mode.

I'm wondering if tech support at Microsoft could help with this. What do they charge per case? $50?

This problem has been sitting dormant for a long time, as I almost never have a desire to use the track pad.

I had an opportunity to go into safe mode. I couldn't remember if the track pad worked in safe mode, so I checked it in safe mode and it worked. So I restarted my computer. Upon initial boot up in Windows 7, the track pad worked. Then sometime shortly after Windows 7 had fully booted, the track pad stopped working. The only thing I had done was checked some display settings without changing anything.

Track pad on Sony VAIO not working

Touchpad not working on Sony VaioI believe that I turned it off by mistake...
Could anybody give me any ideas about how to turn it on again?
I don't realy think that this is a driver problem,the laptop is brand new.

Hardware & Devices

FN keys on Sony Vaio not workingSo, yesterday, I wanted to turn battery care off and I couldn't. I had to install a series of drivers and components for it to turn off. It finally worked somehow.
Somewhere in the middle of doing that, the FN keys stopped working. I have the VAIO Event services and it's currently started. Still...

Hardware & Devices

Webcam not working on Sony vaio laptop VGN-SZ4MN/BCannot seem to get the webcam to work in any application, I think I need correct drivers or something, been on the sony website and downloaded everything that I thought would be relevant to no avail...
Anyone able to advise?
For example when I use Windows live messenger it says "we cannot...

Drivers

Sony vaio 4GB pendrive not workingThe Attached Image tells it all.
When I plug this in,driver installes and Icon comes in My computer.but when I try to open it,"Insert disk to drive!".
Tried it on many PC.
It it to repair it.

Drivers

Sony Vaio Aero not working! ):hey guys. my friend's using sony vaio, and right after installation of windows 7, everything was working fine, until the installation of the intel(r) 965 chipset driver, and windows began giving the error and the task bar is no longer transparent. I tried installing the driver from the intel...