Info

FAQ

ABOUT

What will I have to do?

You will be locked in a room and in order to find the combination/key for the exit door’s lock and win the game, you will need to solve tricky puzzles and find hidden clues before your time is up. Once you have the final combination you can escape from the room. During your quest to escape, you might need to solve an additional mystery which adds to the fun!

How easy is it to escape?

The room is full of witty riddles and it is designed to be challenging. When you make a booking you can choose a difficulty level: easy, medium, hard or x-hard.

What will happen if I do not escape within the given time frame?

The Escape Masters Team will let you out of the room at the end of your session. You are more than welcome to come back and try to escape on another visit! (If there is not a booking straight after your session, you may get to solve the remaining clues.)

How long does a game last?

There is a 10 minutes introduction and briefing time before the game followed by 60 minutes of game time.

Do we get help if we are stuck during the game?

Yes, the Escape Masters Team will monitor you during the course of the game, so they will be ready to help when you get stuck. However, you will only have three chances to ask for the help via a call button, so make sure you really need it!

What happens in an emergency?

The Escape Masters Team will monitor you during game play at all times and you can also speak with them using the call button. You will be immediately let out of the room and if it is necessary, help will be called. There is also an emergency key or unlocked door that is always open in each of our game rooms.

What kind of clothing should we wear for the game?

You should wear comfortable clothing - casual street-wear.

Is there a minimum age requirement for playing the game?

No, there is no age limit for the game. But if you are under 14, we require an adult to accompany you during the whole course of the game.

How safe is it?

It is very safe. The rooms are equipped with surveillance cameras. The Escape Masters Team can monitor the sessions clearly and at all times so we can to react immediately to any emergency. There is also an emergency key or a door that is always open in each of our game rooms.

I am pregnant/have a physical disability/get claustrophobic can I still play?

The escape game does not involve physical activity. All our branches, except Tauranga, have wheelchair accessibility and most of our rooms are wheelchair friendly. Please contact individual branches to find the most suitable room that will accommodate your disability. Some of our rooms have windows and all of our rooms have light in it. All of our rooms have an emergency door that is always open or have an emergency key to open the doors. There is also seating in the rooms you can use if you get tired.

end faq

RANKING

How will we receive the free game if we are ranked number one in a given month in Auckland CBD, Rotorua and Wellington?

All you need to do is to make a booking and claim your free game upon arrival to Escape Masters by showing us your picture and game time. Only the teams ranked first on our monthly rankings can claim the free game. You can claim your free game within three months from the month you won the free game. The promotion is only valid in Auckland CBD, Rotorua and Wellington branches.

end faq

BOOKING

What happens if we cannot make the pre-booked session?

If you cannot make your booking, please move your session in our booking system to a time which is convenient for you. If you are unable to modify the booking in our booking system, please notify us by phone and we will help you out. Please follow the link in your confirmation e-mail to cancel a booking. If you are unable to cancel your session in our booking system, please notify us by phone.

Can we cancel a booking?

Please follow the link in your confirmation e-mail to cancel a booking. If you are not able to cancel the booking in our booking system, please notify us via phone. Please note, once a game is paid, no refunds will be given.