Software

The Unity Dashboard is a real-time call center statistical display available in both tabular and graphical views. Highly customizable, Unity Dashboard can accommodate different size screens and different customer requirements for both queue and agent statistics.

Documents

Masergy Call Recording platform is a feature-rich service that allows Masergy customers to record their call center and business calls. Masergy Call Recording supports both 100% Total Recording and Record on Demand (ROD) with user initiated controls of start, stop, pause, and resume. Customers can automatically archive their call recordings using Secure File Transfer Protocol (SFTP) or Amazon Web Services (AWS). File Transfer Protocol (FTP) is also available which is non-secure and can be an automated or a manual process.

Documents

Masergy’s Dialer for Google Chrome (Dialer) is an easy to use Google Chrome extension that works with Masergy’s UCaaS solution. The Dialer provides an easy to use, very intuitive interface that allows for an enhanced productivity suite of activities to help you throughout your busy day at work.