Service Level Manager (SLM)

Equinix Managed Services

How do you describe the feeling of hiring a Service Level Manager? Think about staying in a hotel that offers concierge service. Your stay will be much more comfortable with the helpful assistance that this professional can provide with anything you may need, a perk that can turn your trip into a highly pleasant experience.

In Brazil, we offer a service that’s very similar to this. In this case, the role of our professional is to maintain and improve the quality of your IT service level by negotiating, defining and managing the level of IT services, as well as promoting actions to improve the environment’s quality. This person is the focal point for your operational interactions with Equinix, interacting with the other teams whenever a need arises and providing you with proactive support in your strategic and tactical decisions.

Environmental risk monitoring, negotiating with peripheral areas on the proper approaches to be taken

Direct engagement in the event of problems and/or improvements

Operational and managerial assistance for possible crises, deployment of new Services and change management

Highly specialized professional as a focal service point, available 24/7 (SLM Premium) or during business hours (SLM Standard)

SLM Premium

Have a dedicated and highly specialized professional, available 24/7 as your focal point for handling all of your operational needs — from performing the most basic actions to support with strategic decisions — and guarantee a much more efficient delivery, as he acquires the type of intricate knowledge of your environment.

Benefits

40 hours of interaction per month with your SLM Premium, either at Equinix or at your enterprise’s office, plus 4 hours for checkpoint meeting

Service available during and outside normal business hours, plus all of Equinix’s conventional communication channels

Unlimited planning and up to 4 change management executions per month.

SLM Standard

Highly specialized professional to serve as your focal point during normal business hours to handle all of your operational needs.

Benefits

12 hours of interaction per month with a SLM Standard, either at Equinix or at your enterprise’s office, plus 4 hours for checkpoint meeting

Service available during normal business hours, plus all of Equinix’s conventional communication channels

Unlimited planning and up to 2 change management executions outside regular business hours per month

About Us

Equinix connects the world's leading businesses to their customers, employees and partners inside the world's most connected data centers in 52 markets across five continents. In Hong Kong, Equinix's office is in the International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong. Equinix's Hong Kong data centers are located in the Tsuen Wan and Tseung Kwan O districts.