About Us

Standing proud in the centre of Horsham’s busiest shopping street, Wakefields Jewellers isn’t just another chain jewellery store, but an independent, family-run business that’s been passed down through the generations. Dedicated to providing high-quality customer service, we believe that purchasing jewellery should be an experience to be cherished. And it’s this sentiment that has ensured that our loyal customers have returned to us, time and time again for over 100 years.

Whether you decide to take the time to cast your eyes over the divine selection of jewellery and watches, trying on different designs with a glass of champagne in hand. Or would prefer a more fleeting visit, guided by our consultants to ensure the perfect gift is purchased with precision, we’ll always tailor our service to suit you.

But this dedication towards customer satisfaction isn’t just left at the store door, it’s extended through to our website and social media. When purchasing a watch or piece of jewellery from us, we make a promise to you that if you have any problems with an item you’ve received we’ll do our upmost to find a solution that best suits everyone. You’ll always be able to contact us via email or through any of our social media pages (we aim to reply within one working day) – you could even give us a call and have a chat with any member of our friendly team who’ll be only too happy to help you!

Location & Opening Times

Our store is located in the market town of Horsham, West Sussex and set along the pedestrianized West Street. Please stop by and visit and you'll find a relaxed atmosphere in which you can sip a chilled glass of champagne as you choose the perfect gift or item of jewellery.

Our Team

All our staff have completed the N.A.G.(National Association of Goldsmiths) JET 1&2, covering all aspects of jewellery and its manufacture. They have also had intensive training on specific Brands including Rolex and this is on-going.

Unlike many jewellers, we have qualified Diamond graders in-house which means your precious stones do not need to be sent away.Melanie is also a Gemmologist which means she can identify most gemstones on sight whether they are natural or synthetic or if they have been treated. She is also one of the Vice Presidents of the World Jewellery Confederation or CIBJO.

Describing itself as the "United Nations of the jewellery business," CIBJO represents the interests of all individuals, organisations and companies earning their livelihoods from jewellery, gemstones and precious metals. It is the oldest international organization in the jewellery sector, having originally been established in 1926. CIBJO's purpose is to encourage harmonisation, promote international cooperation in the jewellery industry, and to consider issues which concern the trade worldwide including more ethical practices. Foremost amongst its' mission statement is to protect consumer confidence in the industry

Family History

Wakefields Jewellers has been established in Horsham for 103 years. It's a 4th generation family business, started in 1911 by John Wakefield, who had also built up several other businesses in the town. It has been handed down from father to son, now run by brother and sister team Dominic and Melanie Wakefield, who took over in 1996. We also established a Pandora store in Brighton, which we opened 4 years ago as well as the Pandore store in Horsham which opened in 2014, both have been a huge success.

Our emphasis is on delivering the best ,customer service and our customers know they can trust us with our well trained, friendly approachable staff. We are delighted to be recognised in the Retail Jewellers Most inspiring Independents for the last three years and in 2012 we were awarded Independent Retail Jeweller by The Company of Master Jewellers.

100 Years Of Weddings

Since 1911 Wakefields have been the jewellers of choice as the place to buy the all-important wedding rings. We feel that this monumental time in your life should be a pleasurable and memorable experience. Customers are invited to browse our extensive range of engagement and wedding rings in a relaxed and friendly atmosphere whilst sipping a glass of champagne from our bespoke champagne bar.

We also have a private viewing room for that more intimate experience. We celebrated our centenary year by inviting customers, who had bought their wedding rings from us over the years, to send in a photo of the big day to be included in our wedding montage in-store. We were delighted and overwhelmed by the response to our request and the televised montage is visible to all above our till area. This is continually being added to and we hope to carry on this tradition with all prospective Brides and Grooms and invite them to send in a photo of their wedding to be included.