connexMatrix Proactive Network Monitoring

connexMatrix Proactive Network Monitoring advanced systems, by nexMatrix Telecom, Inc. constantly checks your server, phones, and services for uptime 24 hours a day, 7 days a week, 365 days a year. If a downed server or service is detected, we proactively begin working to correct the issue and bring everything back online if you select that service.

connexMatrix’s unique monitoring system provides multiple levels of monitoring to 2pixAensure that your server has maximum uptime. These systems run both internally and externally of your server for redundancy.

At the network level, we employ device, service, and server monitoring. Your server and all of the services and devices you have selected in your account are checked for availability every 5 minutes, or whatever threshold you select. If a problem is detected, our staff is immediately paged so they can begin correcting the issue. This is done automatically without needing your intervention. Sleep soundly knowing connexMatrix is watching your server.

At the server level, we install various custom software packages which detect processes which have failed or hung and attempts to restart them. In case the service does not restart, it begins checking for various common problems, fixes any found problems, and restarts the service. In case it cannot restart the services or fix the issue, our support staff or yours are notified so they can began working on correcting the issue. Hardware health is also tested and our staff is notified of any problems, such as a failed disk in a RAID array, before system health can be seriously impacted.

At the software level, we also provide a variety of performance metrics. These include server load, CPU usage, disk I/O and memory usage, Apache performance, and more. These graphs are provided for your informational and capacity-planning purposes and can be used by our staff in diagnosing issues.

Our application management package also additionally offers service-response monitoring as well more detailed system performance metrics and metric threshold responses.

PROACTIVE MONITORING

Monitor every endpoint

connexMatrix monitors every end-point defined. Even more, you can monitor PBX systems in the field based on Linux along with endpoints on all phone systems that use an IP based Phone.

NOTIFICATIONS

Get notified even if a phone is offline

Each endpoint or server can be monitored and provide notifications of when down. You set the thresholds on how you want your notifications to be delivered, either text or email.

MONITOR EVERYTHING

You can even monitor your email

Webservers, email servers, all server types including your database servers with a simple to use management tool that’s even easy to setup and get operational! You’ll always know!