Symptoms

A sales order is created for a quantity where there is no on-hand available in Microsoft Dynamics AX 2009 SP1. A purchase order is created from the sales order but only part of the quantity is received in this purchase order.

The sales order is then updated by picking these 2 pieces, however when viewing the item's sales transactions, it seems that the reservation is removed and the transactions get "On order" status.

Resolution

The changes in the hotfix keep the fixed and primary dimension consistent with the previous order reservation instead of salesline while trying to update the order reservation to physical reservation.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment. For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

Prerequisites

You must have Microsoft Dynamics AX 2009 SP1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

SP requirement

Axupdate.exe

Not applicable

62,120

30-Sep-2015

01:22

x86

SP1

Kb3099562.xpo

Not applicable

6,346

30-Sep-2015

01:13

Not applicable

SP1

Metadata.xml

Not applicable

72

30-Sep-2015

01:13

Not applicable

SP1

Kb3099562.xpo

Not applicable

6,350

30-Sep-2015

01:13

Not applicable

SP1

Metadata.xml

Not applicable

72

30-Sep-2015

01:13

Not applicable

SP1

Kb3099562.xpo

Not applicable

6,334

30-Sep-2015

01:13

Not applicable

SP1

Metadata.xml

Not applicable

72

30-Sep-2015

01:13

Not applicable

SP1

Kb3099562.xpo

Not applicable

6,242

30-Sep-2015

01:13

Not applicable

SP1

Metadata.xml

Not applicable

72

30-Sep-2015

01:13

Not applicable

SP1

Kb3099562.xpo

Not applicable

6,334

30-Sep-2015

01:13

Not applicable

SP1

Metadata.xml

Not applicable

72

30-Sep-2015

01:13

Not applicable

SP1

Axsetupsp.exe

5.0.1100.45

1,637,040

30-Sep-2015

01:22

x86

SP1

Cabextractor.dll

Not applicable

19,632

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.dll

5.0.1600.3427

150,256

30-Sep-2015

01:22

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

539,328

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

539,328

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

539,328

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1500.1212

16,320

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

543,424

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

535,232

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

547,520

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

559,808

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

531,136

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Apr-2014

22:03

x86

SP1

Axsetupsp.resources.dll

5.0.1100.40

527,040

30-Sep-2015

01:22

x86

SP1

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

18-Apr-2014

22:03

x86

SP1

Cabextractor.dll

Not applicable

23,216

30-Sep-2015

01:22

x64

SP1

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.