In order to keep all lessons running according to scheduled start and finish time, students are asked to arrive five (5) minutes prior to their start time.

In circumstances whereby you arrive up to 15 minutes after the lesson start time, the class will continue to operate, however an extension of the lesson time will not be offered and the lesson will conclude at the scheduled finish time. This is to ensure that all lessons are kept to the scheduled program and other students are not impacted by your late arrival.

2. MISSED LESSONS / PRE-ARRANGED ABSENCES / CANCELLATION

Missed Lesson

If you do not present to a lesson and have not advised the school that you will not be attending, you will forfeit this lesson and no credit/make up lesson will be offered.

Pre-Arranged Absences

If you provide the school with a minimum of 24hours notice that you will not be attending a lesson, a credit/make up session will be offered. Credit/make up sessions are limited to 1 lesson per month.

Pre-Arranged Extended Absences

In circumstances whereby you advise the school that you will not be attending two (2) or more consecutive lessons, the lesson time will be held until your specified return date. Failure to attend your lesson on the specified return date will result in Re-Enrolment being required to be completed and the Cancellation Fee applied.

Extended Absences Not Pre-Arranged

In circumstances whereby you miss two (2) or more lessons consecutively, will be treated as a Withdrawal of tuition and the Cancellation Fee applied. Re-Enrolment will be required to be completed should you wish to return to the school.

Cancellation

In the event that you arrive later than 15 minutes after your scheduled lesson time, the lesson will be cancelled and you will be forfeited.

In circumstances such as teacher illness resulting in a class cancellation, Ava’s Music School will use SMS to communicate and a credit/make up lesson will be offered. Communication by SMS allows the school to inform people quickly of changes to their schedule, causing as little disruption as possible

3. FEE STRUCTURE

Lesson

Fees

Discount

4 Lessons

$120.00

0%

12 Lessons

$360.00

5%

Enrolment/Cancellation Fee*

$35.00

0%

* Enrolment Fee – A once off fee payable on commencement of New Terms and Conditions.

4. PAYMENT OF TUITION FEES

Cash payment to the school on the last paid week of the four (4) week block is required to continue to secure the same timeslot.

Fees not paid by due date, will result in the following weeks lesson timeslot being made available for other students.

5. INSTRUMENTS AND LESSON TIMES

Instruments

Lesson Times

Piano

30 minutes *

Guitar

45 minutes

Singing

60 minutes

Violin

* Beginner lessons are restricted to 30 minutes.

Keyboard

Intermediate to advanced students have the option of choosing their lesson length.

6. WITHDRAWAL / DISCONTINUATION POLICY

You must contact Ava Nguyen either by phone or text to advise that you are withdrawing your enrolment from the school. Notifying your teacher is not acceptable. Tuition fees paid in advance will be refunded, with the exception of the Cancellation Fee being deducted from the balance.

7. RE-ENROLMENT

Students Re-Enrolling with the School will be required to complete a New Student Application form. Previous lesson timeslot cannot be guaranteed, however every effort will be made to try and accommodate your requirements.

8. CORRESPONDENCE

All correspondence regarding your tuition (including the notification of intended absence) must be directed to Ava Nguyen.