From the time I order to the time I put it in use everything was easy and absolutely flawless. I would do it again, and I do recommend this company and this product, the absolute best!

Clay Recommends This DeWalt Product

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Les S.Ringwood, NJ

Purchased 7/5/16

2 Reviews

Most Helpful Critical Review

REVIEWED

JUL.

12

2016

Cannot Get The 60603 Started

Just received this handsome pressure washer with the best possible combination of a Honda Engine and a Cat Pump. (IT JUST WON'T START)

I have carefully followed the (15) steps in the Start - Up Procedure on Page 14 of your De Walt Instruction Manual.

Supplied engine oil has been added and oil on dip stick is at correct level. Pump oil is at bottom of red dot as per instruction. Spark Plug appears to be in working order and seated correctly. Air Filter checked out as per instruction.

I have attempted to start the machine "SIX TIMES"
at 20 minute intervals...............AND have received only:

PUTTPUTT PUTT OR
PUTT PUTTTPUTTPUTTTT

Have completed all trouble shooting codes (1-8 and 36) listed in the back of the instructional manual.

HELP..........WOULD LOVE TO USE THE MACHINE/

Just received this handsome pressure washer with the best possible combination of a Honda Engine and a Cat Pump. (IT JUST WON'T START)

I have carefully followed the (15) steps in the Start - Up Procedure on Page 14 of your De Walt Instruction Manual.

Supplied engine oil has been added and oil on dip stick is at correct level. Pump oil is at bottom of red dot as per instruction. Spark Plug appears to be in working order and seated correctly. Air Filter checked out as per instruction.more

Les Does Not Recommend This Product

Product Expert

Les,

Thank you for checking the manual first; most folks skip the "letting the water run through the gun before starting the engine" part and make things harder for themselves.

Hopefully you've also gone through the Troubleshooting Guide on pages 20 & 21 of the manual? The one we see most often is #36 "Air filter filled with oil". This happens when the unit is tipped during shipping. Cleaning the air filter element will fix the problem; the instructions on how to do that are in the Engine manual.

If none of the Troubleshooting tips help, please contact the folks at DeWalt directly at 800-433-9258. They may have other tips to help you; they can also refer you to Factory Warranty Service in your area if it's needed.

Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Purchased this at a big box store, was originally looking at an electric version, glad I went with the gas model. The electric ones returned in taped up boxes means only one thing.

After blasting the loose paint off our deck, and another day- power washing the siding on our house I have to say this machine was the answer. Plenty of power. Starting it is a learning process. Make sure there is oil in the clear oil sight on the pump, check engine oil level. Use only, and I am going to stress this- use high grade gas with no ethanol. Turn on gas valve, close choke- 1 pull, then open choke- One or two pulls usually starts. There is no clear indicator if the choke is on or off.

Another caveat is you have to squeeze the spray nozzle to release pressure on the pump, or the engine is hard to turn over - maybe they could of added a pressure bypass feature.

I found the hose a little short, maybe a 35 foot hose would be better as I had to move the machine around more often when on the ladder- by the way, be carefull you can be blown off ladders with this beast, and also wear safety glasses- this is not a toy.

After walking around the yard looking for the color coded spray nozzles, it appears they vibrate out of the holder, not a huge issue- but an annoyance.

All in all I would recommend the Dewalt 3200, the pump and motor are serviceable- unlike most brands.

Purchased this at a big box store, was originally looking at an electric version, glad I went with the gas model. The electric ones returned in taped up boxes means only one thing.

After blasting the loose paint off our deck, and another day- power washing the siding on our house I have to say this machine was the answer. Plenty of power. Starting it is a learning process. Make sure there is oil in the clear oil sight on the pump, check engine oil level. Use only, and I am going to stress... more

Earl Recommends This DeWalt Product

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Carl

Purchased 5/6/15

REVIEWED

MAY.

16

2015

Poor Quality Control

When my pressure washer arrived, one of the bolts needed to secure the handle was missing from the sealed bag. I called the number on the owner's manual and was told it would take 3-5 business days to get to me. With that, I went to a local store and bought a bolt which would get me by until the factory bolt arrived.

I took a day off from work to do my pressure washing and got everything set up and ready to go. I fired it up and started cleaning the house, but after ten minutes I lost pressure. I called the same number I'd called about the bolt which honestly was a waste of time. All the woman did was refer to a troubleshooting chart, seemingly the same one in the owner's manual I'd already gone through. I went through all the steps with her again on the phone and I still had no pressure.

I let it sit for a while and tried again, but still nothing so I called a third time to find out what I needed to do since the machine is brand new. I was told I'd need to take it to a certified repair center which I did this morning. When I did, the technician looked at it and said it appeared the pump was bone dry, that there was no oil in it.

Now I know it would be easy to point the finger at me as the consumer, however, on pages 2 (the inside cover) and 16 of the owner's manual it states "The pump was filled with oil at the factory." That and the fact that no pump oil came with the machine (although it came with engine oil) to me meant I didn't need to do anything with the pump.

A missing bolt is one thing, but no oil in the pump is a major oversight. To say I'm disappointed in DeWalt (or Simpson, or Porter Cable, or whatever other name is mentioned when on hold with their customer service line) is a huge understatement.

Although I understand this may not be indicative of the quality of this product, given my experience, I have no choice but to provide a negative rating because I'm out almost $800 with no pressure washer and a wasted day off from work.

If this is resolved in an acceptable manner, I will gladly provide positive feedback on how they handle thee issue.

When my pressure washer arrived, one of the bolts needed to secure the handle was missing from the sealed bag. I called the number on the owner's manual and was told it would take 3-5 business days to get to me. With that, I went to a local store and bought a bolt which would get me by until the factory bolt arrived.

I took a day off from work to do my pressure washing and got everything set up and ready to go. I fired it up and started cleaning the house, but after ten minutes I lost... more

Cons:Poor Quality Control At The Factory

Carl Does Not Recommend This Product

Product Expert

Carl,

I apologize for the issues you are having. I sent this to their head warranty manager as well. If we can be of any assistance, or you are unsatisfied with their resolution, give us a call at 800-710-7499

Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Started and ran very well. The bolt holes for the handle had to be re-drilled so that it would clear the gas cap. I hope to get many years of service from it.

John Recommends This DeWalt Product

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50

Roger B.Sanger, CA

Purchased 12/13/14

REVIEWED

JUL.

11

2015

Don't Buy

I have had this unit now 7 and a half months and never seen it work! Had it into 2 service centers and they sent into dewalt and it still won't work! I rent power washers all the time and know what I'm doing! This one is a piece of crap! DeWalt won't do a thing and when you call them they are rude!

By now you think I could get a working unit but I yet have any one offering help! So $769.00 I threw in the trash and gotten robbed basically! I no longer will own DeWalt equipment and I currently have many of their other tools! I will not buy any new ones because of their poor attitude and rude support people!

Have a great day and get a different brand.

I have had this unit now 7 and a half months and never seen it work! Had it into 2 service centers and they sent into dewalt and it still won't work! I rent power washers all the time and know what I'm doing! This one is a piece of crap! DeWalt won't do a thing and when you call them they are rude!

By now you think I could get a working unit but I yet have any one offering help! So $769.00 I threw in the trash and gotten robbed basically! I no longer will own DeWalt equipment and I... more

Cons:Low Quality, Unreliable, Expensive, Complete Lemon

Roger Does Not Recommend This Product

Product Expert

Roger,

I apologize for the issues you are having. What is the unit doing? Normally a CAT pump and a Honda engine is one of the best combinations in the industry today. Give me a call directly at 800-710-7499 EXT148. I may be able to troubleshoot over the phone or get you set up at a service center to get the unit checked out.

Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Motor had no spark in shop under warranty work. Joke thanks a lot Honda

Sara Does Not Recommend This Product

Product Expert

Sara,

I apologize for the issues you are having. Since you bought the product from us, we are here to support you if you are unsatisfied with the manufacturer's resolution. Let us know if you have any issues getting the unit up and running by calling us at 800-710-7499.

Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the DeWalt line of gas pressure washers.
First and foremost thank you for your purchase of our DeWalt Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

It has a great pump (CAT) and a good engine (Honda)
Does a super job. Extra 25' hose, Extension wand, and B&S surface cleaner a must-have.
You get what you pay for, and this one is a really good value.

Byron Recommends This DeWalt Product

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Robert S.South Hackensack, NJ

Purchased 3/28/15

REVIEWED

MAY.

09

2015

This Thing Is A Beast.

Does what is expected of it and more. No regrets here. Already had its first oil change.

Looked at Home Depot and Loews for power washers. They were all too small and cheaply built with inferior pumps.

I decided on A Dewalt. I have a Dewalt at my summer home with electric start. Figured I had such good luck with that machine that I would get one for my winter home down in Florida. Cant beat the free shipping.

They delivered it right to my door. I put it together and added oil. That only took 10 minutes and no tools required.

Thanks for the free shipping and for offering a great product.

Looked at Home Depot and Loews for power washers. They were all too small and cheaply built with inferior pumps.

I decided on A Dewalt. I have a Dewalt at my summer home with electric start. Figured I had such good luck with that machine that I would get one for my winter home down in Florida. Cant beat the free shipping.

They delivered it right to my door. I put it together and added oil. That only took 10 minutes and no tools required.