Smart Meter recently installed and now suddenly stopped working

Hi, is anyone able to help? We recently had a smart meter fitted and all was going well until suddnely one day it suddenly lost signal and stopped working. We have tried turning it off and back on near to the meters to see if it would reconnect but nothing... we've even left it off for over an hour to see if it would reboot but still nothing. Has anyone else had this problem and if so what did you do? Thanks!

Top answer

Ours has done same after about 1 -2 weeks of working it then started displaying rubbish. I have now unplugged it and put it in cupboard. Spent last 20 mins on website trying to find out how to get it sorted.

Top answer

It is not your smart meter you are talking about it is your In Home Display or IHD. The smart meters are probably still working well. The IHD needs a good charge on its battery, or to be plugged in, also it needs to be quite close to the actual electricity meter. To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work.

Top answer

Hi Ed, It could be that your smart meters are still sending data to SP even though they are not showing on the App. You can ask SP if they are getting data 0800 027 0072.

There is a well reported problem with the App not working, it is apparently the interface between Accounts and the App that needs to be fixed securely. Strange though that your IHD has stopped, so maybe your meters are at fault. Why did you send manual readings before this problem? Did you think the meters were not transmitting? Attached diagram shows how the system should be working.

Top answer

Also having issues with Smart Meter Display not showing correct information and Gas has now stopped showing anything on the display.

The Smart Meter that Scottish Power installed has terrible graphics which are hard to understand and no matter how many times I push the reset button it will not turn off or reset so I have to leave it until the battery runs out.

Top answer

Hi Jules, a lot of the IHD display units are giving problems right now, just unplug it and put it away in a drawer, it does not influence the meters sending their readings. After 3 months or so try it again and hope they have sorted out the systems. You do not want a replacement IHD, it would have to be paired again to your meters by an installer and I doubt it would be any better than what you have now.

Top answer

Since we had our meters installed, our gas meter has not worked. I've contacted Scottish power a number of times and still nothing . I am very disappointed by the service I have been given. Today I received an email saying I need to submit a reading even though I told them I couldn't.

Top answer

What a waste of time money and effort. Second generation. Had it installed for a week and it’s packed up. Reboot os as good as a chocolate teapot. Why don’t they stop pedalling rubbish tilthey can sort out bog standard technical issues. Into the bin never to be seen again!

The waste appalls me. Leave out the marketing and concentrate on the product