2FA setup via a third-party authenticator app

When you set up an external authenticator app for use with the Datto Partner Portal, the system will ask you to scan a QR code with your mobile device as part of the setup process. To reproduce this QR code, click the View QR code button in the Two-Factor Authentication card on the User Settings page.

2FA setup via Authy

Click any of the preceding links to see the relevant Datto Knowledge Base article for setup assistance.

2FA setup via SMS (text message) or phone call

When you choose this option, the system will ask you to enter your phone number and select either SMS or Voice. Depending on your choice, you will either receive a text message containing the authentication code, or a phone call in which you will hear a voice recording of the authentication code.

After completing the setup process, the Current Status on the Two-Factor Authentication card will change to Enabled. To change your authentication method, click the CONFIGURE link.