False claims of "protection"

I bought an LG Tone Pro with a discount. I had to pay about $30 to replace the product. My Geek Squad protection was discounted from $20 to $10. The product itself was also discounted, $70 (-$20 discount) to $50. Also, the day I replaced the product was also on a 'discounted day'. The person that I spoke with said I had to pay the remaining price, but I had insurance.