IT Transformation

IT Strategy and Roadmap

The IT Strategy and Roadmap offering provides a comprehensive
enterprise-wide strategy and assessment focused on sourcing directions and
alternatives, and corresponding delivery mechanisms. Included are business case
development when needed, and a phased deployment roadmap encompassing key IT
process areas and technology disciplines. The intended result for the strategic
plan is to provide a comprehensive blueprint for the period of time as defined
by your organization’s planning process. The deliverable will address the IT
priorities, as defined by the alignment of IT to the business units. Key
business unit interviews and business validation are part of our discovery
approach. AT&T Consulting will map those into IT strategies and develop
strategic plans to execute against. Undergirding technologies will be evaluated
where needed, and alternatives recommended which align with business and IT
strategies. The accompanying roadmap will outline the phases for service &
solution identification, selection, and proof of concept implementation.

Operational Framework Maturity Assessment

AT&T Consulting offers this process and operational maturity assessment,
utilizing both the IT Infrastructure Library (ITIL) V3 framework, as well as
the Control Objectives for Information and related Technology (COBIT) maturity
measurement tools. Activities include the assessment of current service
management and service portfolio processes for efficiency and maturity. The
assessment characterizes the current state of IT Service Management (ITSM)
processes within the organization, locations for the IT services domains, and
documents the strengths, weaknesses, and process improvement opportunities.
Deliverables include the development of an IT service management strategy and
roadmap.

Framework Development

Usually following a Maturity Assessment, AT&T Consulting can continue
and develop a customized and prioritized ITIL-based process framework, focusing
on key process gap areas identified earlier. The AT&T Consulting
approach is to "right size" ITIL, leveraging existing processes,
identifying gaps and priorities, and developing a pragmatic, phased
implementation plan to enhance those processes with best practices. Typically
this effort begins with the strategic activity of developing or enhancing the
Service Catalog. During that activity, key applications and business processes
are discovered and prioritized for review. AT&T Consulting will review or
define specific SLAs, and assess the underpinning IT structure’s ability to
support the established services. Operating Level Agreements (OLAs) are
reviewed, and if not present, can be developed in order to establish a reliable
operational support model. The end result includes fully developed, tested, and
implemented process areas.

Transformation Support

AT&T Consulting provides advisory services for strategic sourcing
initiatives across the outsourcing life cycle. Our structured methodology and
integrated PMO and work stream approaches help ensure both on-time and
on-budget performance during initial due diligence, discovery and transition
phases of strategic sourcing activities. The AT&T Consulting cross
disciplinary approach balances the agendas of multiple suppliers, mitigating
the impact of change on the environment. Our proven and holistic approach helps
ensure smooth transition to new operating environments and management
models.