Recent reviews

This hotel is definitely not a 4.4 star hotel. Rooms are old. Beach was nice until my husband and kids started smelling poop. Apparently there was a ship full of people that dumped all their waste where people swim. My husband got really sick right after that for several days.

Mar 1, 2019Verified Hotels.com guest review

shermin, usFamily trip

Very Good 8.0

Nice Resort, Subpar Service

The beginning of our stay was really good. Check-in was longer than usual, but that’s because they gave us a great upgrade to a villa at The Shore, which is a really nice property. The villa we were given was amazing, with a fantastic ocean view, private pool, enormous bathroom and great amenities.
On the other hand, the service at said property is less than friendly, borderline rude. It gave us the feeling that none of the employees wanted to be there, and even their greeting sounded forced and indifferent at best.
Breakfast was subpar for a 5-star resort. Again, the employees there were not nice at all. A manager came by asking if everything was to our liking, but didn’t stay for more than 5 seconds to listen to our answer.
When I made the complaint about the service during checkout, the front desk person completely ignored it.
The Shore @ Katathani is indeed a nice resort, we’ll situated in Phuket, however we’ll not be staying there again, simply because of the treatment we got during our stay.

Jan 31, 2019Verified Hotels.com guest review

Rodrigo, us3 night romance trip

Exceptional 10.0

Best beach in Phuket. Hotel staff were wonderful, especially the security guards. We had rented a scooter for three days and the guards on duty were more than happy to keep an eye on it for us moved it right beside the guard shack when they could. Also we observed them keep the beach sellers off of the hotels guests and also kept non-staying tourists out of the hotels area. Well done.

Dec 2, 2018Verified Hotels.com guest review

Blair, us5 night romance trip

Exceptional 10.0

Great time

We had a great time. It's a nice hotel to stay with kids as there are plenty of pools and a kids club. There are many choices for places to eat although they are a bit pricey. Overall the service and comfort of the hotel was really good.

Nov 20, 2018Verified Hotels.com guest review

Kelly, us5 night family trip

Very Good 8.0

If you want to stay at a place which is away from the crowd then this is one of the best place...