From the day the fridge arrived, the Redondo Beach, Calif., resident had problems: Specks of rust and milky fluid appeared in the ice maker, the water dispenser leaked, and a fan failed. Despite repeated visits, warranty-covered technicians failed to fix things. Gutierrez was patient; she contacted Frigidaire directly, to no avail.

"They told me that rust is not covered in the warranty," she wrote to On Your Side. We reached out to Frigidaire with Gutierrez's woes. The company agreed to replace the unit, and a few weeks later, a delivery team arrived with a new refrigerator and hauled away the old one.

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