You will be able to hear account information regarding:

You can also:

The first time you call you'll be asked to set up a PIN. If you have any difficulty please contact customer support.

Enhancements to Telephone Banking

We are pleased to announce upgrades to our Telephone Banking system. Here are some quick facts to help you navigate our menus:

While there will be some menu changes, you will not be asked to change the method in which you access Telephone Banking or to change your PIN. No action is required on your part.

You will be alerted to pay attention to new menu options in the initial greeting. As always, pressing "0" will take you to a Union teammate for assistance during business hours (8am-8pm, Monday through Friday; 9am-5pm on Saturdays).

You may notice that the method in which you select your specific account has changed. You will now be prompted to enter the last four digits of the specific account, but will be given the account numbers from which to choose (no memorization needed).

Our previous Telephone Banking menu contained 9 different prompts for the main menu to accomplish your tasks. The new Telephone Banking has taken the same steps and condensed them into 4 easy prompts.

You can now access all of their account information under one prompt. You will not have to go back to the main menu to get information on transfers, loans and bank information.

You can change their account PIN by staying under account information within the new Telephone Banking instead of having to exit to the main menu and then attempt to access prompt #6 to change to your account PIN.

As always, if you have any questions, please contact us at 1-800-990-4828. Thank you for choosing Union!