Hallmark Channel On Demand

I have been waiting for When Calls the Heart from the Hallmark channel to be on the OnDemand menu so I can recommend it to my friends and family to help support the show. Will it be available soon? It is available on the TV to Go app but only until tomorrow.

Re: Demand TV

Hallmark Channel (or any channel's) availability On Demand are business decisions and deal with business terms and contractual issues that require agreement between the companies.

Our programming teams meet with Hallmark regularly. A contract and agreement to terms is required before we can offer any On Demand programming to our customers. These need to be terms that make sense for both parties and for our customers.

Thanks for your patience.

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Re: Demand TV

Re: When Calls the Heart not available OnDemand

the_arkitect wrote:

I have been waiting for When Calls the Heart from the Hallmark channel to be on the OnDemand menu so I can recommend it to my friends and family to help support the show. Will it be available soon? It is available on the TV to Go app but only until tomorrow.

Hallmark Channel (or any channel's) availability On Demand are business decisions and deal with business terms and contractual issues that require agreement between the companies.

Our programming teams meet with Hallmark regularly. A contract and agreement to terms is required before we can offer any On Demand programming to our customers. These need to be terms that make sense for both parties and for our customers.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

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Re: When Calls the Heart not available OnDemand

Even though it's not available on Comcast OnDemand, I wish it was in the agreement where viewers could go to Hallmark's website and watch it from there. Extremely frustrated with Xfinity TV online as it takes forever for the episode to appear in order to watch it...or it's up the next morning for a brief time after the episode airs only to be removed again. Definitely looking at switching providers if I can't even watch my favorite shows that I'm paying for!

Re: Demand TV > Hallmark Channel

It is unacceptable for Comcast to refuse to have Hallmark Channels on Demand! For the price we're paying, bring back the Hallmark Channel!

Apologies all - Thanks for your feedback.

Perhaps Hallmark is refusing to allow Comcast to provide their programs On Demand?

Hallmark Channel (or any channel's) availability On Demand are business decisions and deal with business terms and contractual issues that require agreement between the companies.

Our programming teams meet with Hallmark regularly. A contract and agreement to terms is required before we can offer any On Demand programming to our customers. These need to be terms that make sense for both parties and for our customers.

Thanks for your patience.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

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Re: When Calls the Heart not available OnDemand

adamst60 wrote:

Even though it's not available on Comcast OnDemand, I wish it was in the agreement where viewers could go to Hallmark's website and watch it from there. Extremely frustrated with Xfinity TV online as it takes forever for the episode to appear in order to watch it...or it's up the next morning for a brief time after the episode airs only to be removed again. Definitely looking at switching providers if I can't even watch my favorite shows that I'm paying for!

Apologies. Unfortunately, both of those issues of availability - On Demand and playback of programs on the Hallmark Channel's website - for Comcast customers are related and intertwined.

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Re: Demand TV > Hallmark Channel

Comcast-- YOU have been Advertising -- 'Catch up on missed episodes of When Calls the Heart (Hallmark) anytime you want with ON DEMAND!' We saw this advertisement by Xfinity several weeks ago- several times -- & now again this weekend-- just as recently as yesterday. Why are you advertising something that is not true? If it is true- then please tell us how to find it with On Demand. Thank you.

Re: when calls the heart

When the first season of When Calls the heart was released it was on Demand. Now its not avaiable anywhere On Demand. I was wondering when and if it will be avaiable to watch on tv instead of online.

Hallmark Channel (or any channel's) availability On Demand are business decisions and deal with business terms and contractual issues that require agreement between the companies.

Our programming teams meet with Hallmark regularly. A contract and agreement to terms is required before we can offer any On Demand programming to our customers. These need to be terms that make sense for both parties and for our customers.

Unfortunately, both of those issues of availability - On Demand and playback of programs on the Hallmark Channel's website - for Comcast customers are related and intertwined.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

I am a Comcast Employee.Please post so people with similar questions may benefit.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

I am a Comcast Employee.Please post so people with similar questions may benefit.

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Re: Demand TV

Your post makes no sense at all since it is Comcast/Xfinity actually advertising to catch up on missed episodes of When Calls the Heart with ON Demand.

Saw this advertisement again this weekend. Why are you falsely advertising?

If it is not a false advertisement - then please give us the steps to find Hallmark's When Calls the Heart in On Demand.

Apologies. My post made sense and was true when I posted it on May 26 and May 28. Glad that you have access to the shows now.

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Re: Hallmark Channel

Hallmark Channel (or any channel's) availability On Demand are business decisions and deal with business terms and contractual issues that require agreement between the companies.

Our programming teams meet with Hallmark regularly. A contract and agreement to terms is required before we can offer any On Demand programming to our customers. These need to be terms that make sense for both parties and for our customers.

Thanks for your patience.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

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Re: Demand TV

Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.

To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.

This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.