I went to a gig last night, but when I got there the seats I had bought were already taken. The usher checked both sets of tickets (ours and the seat occupiers) and was happy that all was above board, but we had to move. We ended up sat in worse seats.

What's my next step? I will be complaining in writing, but what should I reasonably expect as compensation? (Obv. I want my money back, but am I likely to get it?)

I went to a gig last night, but when I got there the seats I had bought were already taken. The usher checked both sets of tickets (ours and the seat occupiers) and was happy that all was above board, but we had to move. We ended up sat in worse seats.

What's my next step? I will be complaining in writing, but what should I reasonably expect as compensation? (Obv. I want my money back, but am I likely to get it?)

happened to me at the apollo once - they were good enough to offer me tickets to a future gig of my choice as recompense.....quite reasonable I thought