Phishing

Phishers send mass e-mails to random e-mail accounts of unsuspecting recipients, trying to persuade them to choose (to click) a link in the e-mail. This link leads to websites created by the phishers and resemble the actual bank websites, designed to deceive users into typing their personal information.

Trojans

Trojan, is a computer virus that can be installed on your computer without realizing it, in order to steal sensitive information and perform unauthorized actions.

Trojan permanently monitors the websites you visit, and if it detects a specific bank starts to secretly record at a local hard drive anything you type (Username, Passwords etc.). If needed, it can even save snapshots of the page. After the user completes the process, the Trojan automatically sends all data recorded which afterwards can be used directly by the recipient or sold in bulk to third parties.

The most common installation techniques of the virus are:

Email attachments - scammers trying to trick you into downloading a piece of software or open an attachment that contains the Trojan virus.

Websites containing executable content (e.g. a Trojan horse in the form of an ActiveX control).

Software download (e.g. games and free software).

Vishing

The potential victim receives a message (usually recorded), indicating that some suspicious activity was observed in one of their accounts or credit cards. The victim dials a certain phone number and enters personal information in order to "verify" or "reject" the suspicious transaction.

Firewall

Access to our servers is controlled by special firewalls, which allow visiting customers access to particular services and deny access to systems and databases with classified bank informations.

Encryption

From the beginning until the end of your connection (online session) with the winbank web banking service, all your information and personal data are being encrypted with the encryption protocol SSL-128-bit (Secure Sockets Layer)

Automatic Log-off

If winbank session is idle for ten minutes, the system automatically logs you off.

extraPIN

extraPIN is an additional mandatory code that you will have to use in order to be able to execute Third Party Payments (Piraeus Bank), Remittances and other monetary transactions.

Access Lock

If you enter the wrong Password code three times in a row, the system locks your security codes and denies access to winbank. To unlock the codes, you should contact the customer support center of Piraeus Bank at 18 28 38 (from Greece) or at +30 210 32 88000 (from abroad) and have your personal details verified by a bank agent.

Αccounts Exemption

In a bank branch or through winbank, you can select the accounts that you do NOT wish to have access to via winbank web, mobile, sms, and phone banking.

Security Alerts

Free of charge security alerts for certain high risk transactions such as changing password, third party transfers & remittances. Also with a small fee, you can specify Alerts for almost any transcation (accounts, cards, etc.) from all channels.
More Information (currently only available in Greek)

Recognise a Secure Page

Before you enter sensitive data, search for evidence that prove that the webpage uses encryption. Clues that a website is encrypted are the https ("s" for secure) and a closed lock next to it (the key/lock could also be in the bottom right corner of the window). Moreover, another credibility sign of the webpage is when the address bar has green color (this means that the certificate being used is valid).

Internet Explorer

Mozilla Firefox

Google Chrome

Safari

Recognise a Dangerous (Hoax) email

Links to fake web Sites. Always check where the link takes you before clicking. Place your cursor over the URL and check if the address is the same the one that appears in tooltip:

Do not trust emails that ask your personal information or refer you to sites to fill in your user id, Password or any other personal details.

Note the wording. Most fake emails use false Greek, both in spelling and in syntax. They give the impression of having been written by someone who doesn’t speak the language.

Select "strong" passwords

Passwords are the frontline of your defense against online attacks and for that reason it is very important to choose strong passwords and change them on a regular basis.
It's good to have the following on your mind while choosing your password:

Use separate passwords for all your important accounts

Use passwords with many characters

Use a combination of letters, numbers and symbols in your password, avoid using everyday words

Use a phrase that familiar to you only

Avoid saving (in a notebook or elsewhere) your passwords

Install ΑntiVirus

Protect your personal computer by installing an AntiVirus and conducting on a regular basis PC checks and upgrades of your virus definitions.