Customer Care Centre

What happens if I have used a voucher as payment and need to return something?

If you used a voucher when you made your purchase the amount you paid will have been reduced. The refund will be processed based on the amount paid after any vouchers were applied.

If you have used a voucher to purchase multiple items, your voucher will be split evenly across the items purchased, therefore any returns will have the value adjusted accordingly.

The voucher you used will be forfeit and our in store teams are unable to reinstate points on your membership at the time of the return. However, if you would like these points to go towards your next voucher please contact our customer service team with your receipt number via the “Contact Us” link below. If you choose not to contact our customer service team the points will not be added to your account and a new voucher will not be issued.