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In this talk, and accompanying slide set, Richard Osborne sets out some definitions of health literacy and its impact on people's access and utilization of health care, their interactions with health services and providers, their ability to self-manage and care for their own health and their ability to participate in health discussions and decision-making.

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This video sets out how patients are increasingly expected to navigate the health system and look after their own health, taking medications and understanding leaflets and information. Being involved in decisions about their own health and care is essential and understanding information related to that is key. Yet there is evidence that up to 50% of what people hear in a consultation is forgotten and up to 50% of what is remembered is misinterpreted.

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In this 90 minute webinar for QISMET Professor Richard Osborne, a leader in health literacy, talks about health literacy. He describes how different individuals have differing levels of capacity to understand and act on health information, and therefore need different types of support to help them self-manage.