Remote Support

The new remote support options
offered by HDF allow us to connect
directly to your desktop or laptop to
troubleshoot a problem or demonstrate a
solution. Our solution is fast, easy and
secure and allows us to connect to your
office or home computer without having
to reconfigure your firewall.

Our solution relies on technology from
Teamviewer GmbH, one of the very few
companies on the remote control market
with a quality management system
certified to ISO 9001 standards. It
includes full encryption, based on RSA
private-/public key exchange and AES
(256 Bit) session encoding. This
technology is based on the same
standards as https/SSL used by banks and
E-Commerce websites.

Our support services are both PC and MAC compliant and come in the following versions:

Host Support is ideal when you would like us to perform work frequently and/or when you are not available at your computer. It allows us to connect to your computer as necessary and to reboot the computer without requiring your assistance. A small program is installed.

Quick Support is ideal for infrequent sessions and when you are available at your computer. Since it requires you to invite us to connect each session, it is also ideal for use on your personal computers. It provides an immediate connection without having to install anything on your client computer. A small program is downloaded to your computer, but is not installed.

The Auto version of the PC software is preferred as it automatically sends the connection details to the HDF partner list speeding up the connection process.