CUSHLEAKE HOUSE AND GARDEN COTTAGETERMS AND CONDITIONS OF BOOKING The ‘lead guest’ responsible for the booking must be over 18 and authorised to agree to the terms and conditions on behalf of the other guests. Bookings will not be confirmed until the deposit is received and the booking form has been completed. Following verbal or email requests to book, the reserved dates will only be held provisionally for 4 days. If the deposit is not received during that time we cannot guarantee subsequent availability. The balance must be paid in full 2 weeks before arrival. Bookings made 4 weeks or less before arrival must be paid in full. You may cancel your booking at any time but you must inform us directly. The deposit is not refundable or transferable in the event of cancellation by you. The balance payment is not refundable unless we are able to re-let the property. Cancellations made between 2 and 6 weeks prior to arrival will incur a charge of 50% of the full rental price unless we are able to re-let the property. In the unlikely event that we are forced to cancel your booking for any occurrence which makes the property unfit for rental, we will return all payments made to us in full. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your booking. Complaints should be made to us immediately giving us the opportunity to rectify any problems with the accommodation. Complaints cannot be redressed after departure. Check-in time is usually after 3pm and departure by 10.30am but we can sometimes be flexible particularly out of high season. Arrival time should be agreed with us a week in advance as we endeavour to welcome all guests in person. In the event of damage caused to the property, furniture, soft furnishings or equipment during your stay you will be liable for repair/replacement costs. We reserve the right to seek compensation for damage discovered after guests vacate. The property will be cleaned and bed linen changed prior to your arrival and on your departure. You are however requested to leave the accommodation in a neat and tidy state. If extra cleaning (beyond what would normally be expected) is necessary you will be required to cover the cost. Bookings are accepted on the understanding that the number of guests is limited to those shown on the booking form agreed in advance. Smoking is not permitted inside our properties, a sand ‘ashtray’ is provided in the garden for guests to smoke outside. We cannot accept any liability for theft of, loss of, or damage to personal belongings of guests staying in our accommodation.