AIRail passengers requiring special assistance

Passengers who require special assistance, such as those with reduced mobility, are also welcome to use the AIRail service. However, special arrangements must be made, so on this page we have put together the essential information for you on this topic:

NB: we regret that we are unable to carry passengers who require care over and above the services mentioned here, such as medical support or stretcher transport.

Passengers with reduced mobility on AIRail routes

As a rule Lufthansa is able to carry passengers with reduced mobility. You can find the general conditions of carriage for reduced-mobility passengers here .

On AIRail routes special conditions apply to passengers with reduced mobility:

Booking/registration As the capacity on AIRail routes is limited, please let us know if you have reduced mobility when you book and have your booking confirmed.

Reduced-mobility passengers without their own wheelchair If you do not have your own wheelchair or if you are not dependent on a wheelchair, you will be collected from the relevant Lufthansa area (AIRail Terminal Frankfurt, AIRail Centre in Cologne and Stuttgart) 30 minutes before your train is due to depart. You will be offered assistance in getting to the train and with boarding as well as with disembarking after the train’s arrival and in making your way to the Lufthansa area. You will travel in one of the carriages reserved specifically for AIRail passengers.

Reduced-mobility passengers with their own wheelchair or passengers who are dependent on a wheelchair If you have your own wheelchair or if you are dependent on a wheelchair, you can register with us up to seven days before departure.

You will be collected from the relevant Lufthansa area (AIRail terminal Frankfurt, AIRail Centre at Cologne or Stuttgart) 30 minutes before your train is due to depart and taken to your reserved seat on the train. On arrival you will be collected directly from your train seat and taken to the Lufthansa area.

If you wish to take your own wheelchair with you, please register this when you book, along with details of the wheelchair’s dimensions, weight and whether or not it is foldable.

On the Cologne-Frankfurt route, seat 66 in carriage 25 is reserved for wheelchair users with their own wheelchair or for passengers who are dependent on a wheelchair. On the Stuttgart-Frankfurt route the reserved seat is number 67 in carriage 9 or seat 66 in carriage 25.

Where to wait before departure and on arrival While waiting for their AIRail train to depart from Cologne or Stuttgart, passengers with reduced mobility may stay in the AIRail Center. In Frankfurt you have the option of waiting in the Lufthansa Care Service offices.

Advice for passengers with visual or hearing impairments or mental disabilities

Passengers with a visual or hearing impairment or a mental disability must indicate when they book their AIRail route whether they require assistance and have this confirmed. Guide dogs are allowed in AIRail carriages if they are registered as a ‘pet in cabin’ at booking and confirmed. Guide dogs must always wear a muzzle.