CSLD Consulting Services

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RESULTS ORIENTED

CONSULTING ENGAGEMENTS

Each CSLD service engagement has been created to guarantee results. At CSLD, we are more than just consultants. We do a deep analysis of your data to ensure that our deliverables will provide you with the information you need to move your organization forward.

Knowledge Content & Self- Service Success

Many companies are not effective at leveraging the data in their customer case management system to increase self-service efficiency. With the CSLD Knowledge Content and Self- Service Success engagement (KSS), we leverage the CSLD Data Analytics Engine to pull the critical data elements from each customer request to help you deliver a better self-help customer experience.

Data Elements (Input)

Engagement Deliverables

Prioritized Self-Service Action Dashboard

Self-Service Success Dashboard

Net Promoter & Action Plan Process

Are your customers willing to promote your company’s products and services to their friends and colleagues? If not, you have a problem. While you might have an NPS question on your customer survey, how well do leverage the customer comments to create more promoters and reduce the number of detractors? Our Net Promoter & Action Plan Processengagement (NPA) leverages the CSLD Data AnalyticsEngine to set you on a path to more effectively drive results across all departments in your company in order to increase your NPS promoter population.

Data Elements (Input)

Engagement Deliverables

Net Promoter Accountability Dashboard

Customer Effort & Expectation Analysis

How much effort does it take for your customers to get product support from your organization? While Customer Effort Score has become a popular way to measure how your company is perceived, many organizations struggle with how to use the data to improve. With our Customer Effort & Expectation Analysis engagement (CEE), we will leverage the CSLD Data Analytics Engine to implement a customer effort score program, analyze the data and provide you with a plan to help ensure your customers are able to get help from your organization with minimal effort.

Data Elements (Input)

Engagement Deliverables

Customer Effort Accountability Dashboard

Customer Loyalty & Product Adoption Analysis

If your customers are not using your product you are at risk of losing their business. With the rise of SaaS vendors, it is even more imperative that you are looking at your adoption data to discover critical loyalty dimensions. The Customer Loyalty & Product Adoption engagement (CLA) will guide you how to leverage unstructured data in your systems to gather adoption data in order to improve your support/service and increase your conversions, up-sell opportunities, and renewal rates.

Data Elements (Input)

Engagement Deliverables

Product Adoption Dashboard

Top Product and Service Loyalty Drivers

RESULTS ORIENTED

CONSULTING ENGAGEMENTS

Each CSLD service engagement has been created to guarantee results. At CSLD, we are more than just consultants. We do a deep analysis of your data to ensure that our deliverables will provide you with the information you need to move your organization forward.

Please contact us for more details on any engagement or to find out how CSLD can help you succeed!