books.google.com - Total Quality Management presents the basic principles and tools associated with TQ and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. Many cases focus on large and small companies in manufacturing and service industries in North and South America,...https://books.google.com/books/about/Total_Quality.html?id=_lzuAAAAMAAJ&utm_source=gb-gplus-shareTotal Quality