We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Worst hotel in any price range. Albsolutely Horrible.

This is the worst hotel I've stayed at in any price range, much less for $150 USD. The staff is unhelpful. The rooms are incredibly old, dirty and the comforter had literally worn all the way through. There is a dirty ring around the wall where it nears the floor. Paint is cheap. Bedding is cheap. What are they thinking? There is no internet anywhere in the hotel other than the lobby, which is a reception/administration area, not a public area for guests. No internet in the restaurant or anywhere else but the reception desk, I was told. You are greeted by them taking a detailed inventory of the stuff in your room and count each towel, each item in the room and have you sign off on it. Thanks - way to make a amazing first impression... The bed is rock hard. They would not even permit us to park our motorcycles under the roof, where there are 8 other motorcycles, bicycles and automobiles with covers on them. The guest is the last thing on their minds and that is probably why they are mostly empty and appear to be on the verge of going out of business. I only wish I had read the other horrible reviews before we arrived, but my wife was very tired I didn't want to force her to ride back into town to look for another hotel.More

Show less

Stayed: December 2011, traveled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask nolatraveller99 about Hotel Mansion del Rio

7 Thank nolatraveller99

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We spend one night an that day rain lake never, power went out around 9:00 and came back next day at 8:00 no sleep at all for the entire night, in the morning they still charge the full amount, went I had to fine another place to slip. don't go there save your many.

Stayed: July 2011, traveled with family

Value

Sleep Quality

Cleanliness

Service

Ask noname0123456789 about Hotel Mansion del Rio

3 Thank noname0123456789

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My family and I went back to Mansion del Rio after 5 years, but the service was terrible. Unfriendly receptionist and I had to wait 1 1/2 hour to get our rooms, because they don't hire enough cleaning staff. Don't even bother complaining. They have all the excuses and NO solution for your loved ones and you. Actually we were trying to book for Banana Palms but it was full and NOT the Mansion drl Rio. You figure it why.

Stayed: April 2011

Value

Location

Rooms

Cleanliness

Service

>

Ask PeterJoo about Hotel Mansion del Rio

2 Thank PeterJoo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I have to confess that I was kind of skeptical about this Hotel because some reviews posted on this Website about/around a year ago. Some fellow travelers had some bad experiences which it made me wait until I get at Rio Dulce to book for a Hotel instead of booking in advance. We asked for a hotel tour to see all amenities before to take any decision about if we are willing to stay at Mansion del Rio.

BUT Today I am very happy about my experience at Mansion Del Rio Hotel.I did really enjoy my vacation at Guatemala. Despite the fact of some people complaining about room condition (humidity or odors), we didn't have any kind of problem. Our double room (Two Queen Beds) was in EXCELENT condition. Blinds(courtains), night stand, Alarm Clock, A small table with two chairs that you can pull out to your balcony and enjoy of their garden view (see picture attached)Bathroom was Good, (hairdryer, Shower/Tub, Towel Racks) and (Big bath towels, Hand/Face towels and towel mat) everything in perfect conditions. Room cleaning service was very efficient, in our 3 days/2 nights stay, our towels were changed on daily basis as well as our beds made.

AC running perfect, (in fact we had to set out temperature twice because we were freezing our first night.there.. hehehehe)

Halls, Stairs and common areas were clean and well maintained.

Nice pool for Adults and Kids (with a water slide - see pic attached). You can enjoy your drink or food at the pool with no problem at all. Nice staff always ready to assist you with any of your needs.

Water activities such as Boats of Pedals, Kayaks, (free of Charge) and JetSki (for rent - around USD 30 for 30 min)

Dock in front of hotel for Boat Trips from Rio Dulce, Lake Izabal to Livingston, Birdwatching a nice experience (about an hour and a half boat ride). A short stop into a Very small but cute Hot springs.

Just a comment to Both Bar and Restaurant at Mansion del Rio Hotel.Please improve your appetizers menu (is poor) BBQ Chicken Wings, Fish Tacos & French Fries is not enough for Guests who want to spend a good time at the pool.(I tried them all)

And all Staff from Main Entrance, reception staff, security, Bartender, waitresses, and Bar Manager (Estuardo - Such an amazing and very gentle person) made me feel so comfortable and happy of my choice for my hotel at this trip.

Luis Gonzalez From Venezuela , Living at Fort Lauderdale, FL - USA

Stayed: February 2011, traveled with friends

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

>

>

>

>

Ask LuisGon about Hotel Mansion del Rio

Thank LuisGon

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed at Mansion del Rio on February 18th on our annual mission trip to Guatemala when our reservation was not honored at Amatique Bay Resort in Puerto Barrios. At one time, Mansion del Rio may have been an elite place to stay in Rio Dulce, but it has seen its better days. Our room had a musty smell which we noticed as soon as we walked in the door. The room was way overpriced for what we received. The staff was a plus. They were very friendly and helpful.

We ate dinner at their outdoor restaurant. Their food was good, but they left off the beans from our entrees. Our server discovered this before she brought us our desserts. She was embarassed by this oversight and gave us two scoops of ice cream to share among the three of us. We couldn't figure out why they didn't give each of us a scoop. Their flan was very good.

I would stay in Rio Dulce again, but not at Mansion del Rio. Next year we may try to stay at Nanajuana Hotel Marina and Yacht Club, which we checked out on our way out of town. Someone else suggested Catamaran Hotel as a good place to stay near Rio Dulce.

Stayed: February 2011, traveled with friends

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask Razorfish about Hotel Mansion del Rio

2 Thank Razorfish

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.