Unable to open the payment wizard?

What is JotForm?

JotForm is a freeonline form builder which helps you create online forms without writing a single line of code.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

Tomchipjf

Asked on July 14, 2016 at 11:19 AM

I have cloned a form, when I go to edit the payment wizard it does not progress past the wizzard opening on continue. it deletes the payment box

I checked the one titled "Clone of Order form w/logo - Uganda - Sandwich Bay Breakfast" directly on your account, I can open the wizard and can also finish the setup there. Here's a screencast:

I don't see anything being deleted, it also finishes the setup on my end. Could you please provide us more information on the issue? Have you tried using a different browser?

I see you seem to be using Firefox so I have tested it also there using a cloned form. Here's a screencast:

We'll wait for your response.

Tomchipjf

Answered on July 14, 2016 at 12:45 PM

It is working now... site was very glitchy earlier.... thanksTomwww.sandwichcoffeeroasters.com...

Tomchipjf

Answered on July 14, 2016 at 12:45 PM

Correction... it is still has glitches.

on the orders I receive by email,Under the phone number it is displaying an old name for the form, (Clone ofOrder form w/logo -Uganda - Sandwich Bay Breakfast) how do I remove that?

​...

JotForm Support

Charlie

Answered on July 14, 2016 at 12:56 PM

Apologies for the inconvenience. I just received reports from our developers that there was a change made on the payment wizard that caused some problems, they have reverted it back to the old payment wizard for now.

For the other concern you have regarding emails, I believe it is a different issue, I have opened a separate thread for it. Please refer to this link instead: https://www.jotform.com/answers/882752. We will address it shortly.

Thank you for your understanding.

Tomchipjf

Answered on July 14, 2016 at 01:45 PM

Thank you!!! Great customer service!!!...

JotForm Support

Charlie

Answered on July 14, 2016 at 01:50 PM

Thank you for the kind words. Should you need our assistance again, please do not hesitate to drop by here in the forum.