TripAdvisor Traveler Rating:

1.05Cleanliness

3.05Location

1.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“WORST HOTEL EVER!!!”

Oct 29, 2012Jess S, Woodbridge

This is probably the worst hotel i ever stayed at! It was very messy and it smelled like vomit everywhere. I was suppose to stay there for 2 weeks but checked out after the first day. I couldn't sleep all night. The rooms were disgusting. The people working there were so rude. When i went to go check out, instead of asking me why i was leaving early, they got really mad and wanted me to pay a cancellation fee. Please don't book this hotel.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for posting the comments regarding your recent stay at our hotel. Your remarks are being shared with the management team at the hotel and with the operations personnel. Comments such as yours benefit our system in many ways. We work very hard to maintain the highest standards of excellence in all areas of our hotel operations, in that respect, customer feedback is the key.Your comments were investigated, and found that the reservation was made and (paid for) by your company for 2 weeks. Our record indicates that you stayed 2 full nights (NOT ONE NIGHT) with no comments or complain what so ever. Third day, you decided to leave with no advance notification to the hotel. Our policy requires minimum 24 hrs notice to cancel or early departure, this will enable us to make the room available through all channels for rent again. From all indications, we feel that your decision to leave the hotel earlier than scheduled is nothing to do with the hotel, rather, due to a sudden change of plans at your work assignment in the area. With regards to room condition, we have investigated, and found no such smell or status described, this room is in perfect condition.We treat all customers with dignity and respect, and the recorded conversation between you and the agent revealed no different.Sincerely,Yours in hospitality,Gregory Wickramasinghe
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