When a customer receives a high bill reflecting
increased water usage, assistance can be provided by discussing how
excessive water can be used when guests are visiting, teenagers take long
showers, watering lawns or shrubs, filling the swimming pool, renovation
work at the property, or malfunctioning plumbing fixtures or service
lines.

Historically, our residential customer water usage
patterns have indicated that normal water consumption increases as
follows:

Aqua offers appointments to its residential customers
for an experienced High-Consumption Inspector to examine their properties
and help pinpoint sources of increased water usage. These
appointments are available Monday through Friday and involves no fee to
our customers. A Hi-C Inspection is generally made if the customer
received a high bill, claims no changes in daily routine and questions the
cause of increased water usage.