Our policy lasts up to ticket sale cut off date for the event for which you purchased tickets. This is typically 12 hours before the start time of the event, if the date and time has passed, unfortunately we can’t offer you a refund.

To start the refund process, you must request a refund using the Request Refund button located on the order confirmation page.

There are certain situations where only partial refunds are granted: (if applicable)

You requested a refund due to not being able to attend the event.

The event was cancelled by the event organizer.

REFUNDS

Once you have requested a refund, we will review the request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days.

LATE/MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using the Contact form.

COMP TICKETS

Only regular priced tickets may be refunded, unfortunately comp tickets have no actual value and cannot be refunded.

EXCHANGES

Unfortunately, under most circumstances tickets from one event cannot be exchanged for tickets of another event.

TRANSFERRED TICKETS

Unfortunately, transferred tickets cannot be refunded to the new user as tickets can only be refunded to the original method of payment. If you wish to receive a refund for a transferred ticket, then you must contact the party from which you bought the transferred ticket.

SHIPPING FEES

Shipping fees will not be included in any approved refunds.

SERVICE FEES

Service fees will not be included in any approved refunds, except in the cases of verifiable fraud.