Once you have selected the tickets for the game, present the display to the ticket taker at the gate to gain access to the event. In most ballparks as each barcode is scanned, a paper ticket (seat locator slip) may be printed and presented to you as you enter the stadium. Each ticket holder must retain their own paper ticket throughout the game.

2. What if no tickets are displayed in the Ticket List?

Make sure that you have logged in with the correct MyTickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.

3. What if I can't load MyTickets Mobile on the MLB.com Ballpark application?

If you are unable to load MyTickets Mobile, then please go to the box office for assistance.

4. What if the barcode on my device can't be scanned?

MyTickets Mobile will automatically increase the brightness on iOS phones; for Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within MyTickets Mobile is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.

5. If I have more than one ticket for the game, do I have to present all tickets at the same time?

All active and unrestricted tickets associated with your MyTickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via MyTickets Mobile. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.

6. What if I lose connectivity after I've retrieved my tickets?

The data associated with MyTickets Mobile will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.

7. If I select tickets using MyTickets Mobile can I still print them out at a kiosk?

Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

8. If I select tickets using MyTickets Mobile can I still have them printed at a will call window?

Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

9. Can I login with my MyTickets account and password or with my MLB.com account and password?

To login to MyTickets Mobile from within the MLB.com Ballpark app, users may login with their MyTickets account and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their MyTickets account.

10. How do I link my MLB.com account and MyTickets accounts?

Log in to the full My Tickets site with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.

11. What if I don't have a MyTickets account?

If you have an MLB.com account but do not have a My Tickets account, go the full My Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to MyTickets.

12. What if I forgot my MLB.com password?

A customer can request a new MLB.com account password from the MLB.com Ballpark application "Settings > MLB.com Account" section by tapping on "Forgot password."

13. What if I have more than one MyTickets account?

Some patrons will have more than one MyTickets account for a specific team. When logging into MyTickets using the MyTickets account name and password, the login will be to a specific MyTickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked MyTickets account. When this occurs, the patron must select the target account to complete the login.

14. Which events and tickets will be displayed?

The Event List will display current and future events with active tickets. Tickets that have been Returned, Released, Exchanged, Resold, Forwarded, or Donated are not considered active and will not be displayed. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office for resolution.

15. Will tickets be displayed if they have an active market offer?

A ticket that has an active market offer (pending forward, pending resale, pending donation) that has not been completed is an active ticket and shall be included in MyTickets Mobile. If the market offer results in a resale, forward or donation the ticket shall no longer be considered active.

16. What Methods of Delivery work with MyTickets Mobile?

Any method of delivery can work with MyTickets Mobile. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to a ticket window for resolution.

17. Do tickets need to already be printed to view them in MyTickets Mobile?

No. If tickets were already printed, then MyTickets Mobile will display the existing barcode. If tickets have not already been printed, then MyTickets Mobile will generate a barcode when the tickets are retrieved.

18. When I retrieve a ticket using MyTickets Mobile will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then MyTickets Mobile will display the existing barcode