IT Help Desk Management Benefits

Single point of communication : Functions as a single point of contact for all end-user related IT support, information, questions and requests making IT communication easier and less complicated.

ITIL Compliant service modules : Support processes are based on industry proven best practices and ensures a fast and efficient resolution of customer issues.

Extensive knowledge base : For common customer IT support queries that considerably reduces the support load.

Highly Customizable : You can add, remove, redefine various fields for your convenience.

Reduces costs : It is a complete web-based service that can be accessed over the internet eliminating the time and cost in installing and maintaining infrastructure and software.

Access anytime anywhere : Get access to your help desk from anywhere even when you are on the move.

High Scalability : You can scale up or down effortlessly based on your user-base or according to your business growth.

Easy to deploy and use : No need to deploy any hardware or software. Just Sign up and get started with the service in minutes and the intuitive web interface will reduce the complexity in handling and providing IT support to customers.

Automated Upgrades : Upgrades to this service happens more frequently than conventional software. Client level upgrades have zero downtime, while probe upgrades will be less frequent with very minimal downtime. All upgrade processes are automated.