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Celcom Online Customer Service

About a week ago, I received an SMS text from Celcom informing of their new Celcom Online Customer Service. Well, it’s about time!

So I went to this mile-long URL http://onlinecustomerservice.celcom.com.my Can’t they just give it a short URL like http://custcare.celcom.com.my or http://bill.celcom.com.my?

Anyway, registration is fairly simple but I am not sure how secure it is. Just provide your name, MyKad number, Celcom phone number and email address. You will then receive an email confirming your registration and an SMS message with a temporary password that is valid for two hours. Log in with your mobile number and the temporary password and you will be prompted to change to a password of your choice.

Disappointingly, the bill statement is not updated. It’s still showing my September bill when I have already paid for my October bill a week ago! Also, I requested for an upgraded credit limit and it’s not reflected in my account information. Haihh what’s the use of having an online bill portal when it’s not “on demand”. By the way, a week ago, I sent three SMS text to Bill On Demand but I didn’t receive a reply. I wonder if this is a billed service. Does anyone know?

please help me to stop d msg frm internet. everytime i top up my crdt, d service message frm celcom it will charge me RM3 without replying d msg. this is not d first time thy chrge RM3 but its quite long.i never dwnload anythg frm celcom,
pls stop d msg ASAP. tq

I was really very upset and disaapointed yesterday when i received my celcom bill that amounted to RM 387.50 where RM 280.00 was sms that i never made. The gateway was 36881 charging RM10 per sms. This is daylight robbery by certain third party which celcom itself should be aware as there had been earlier report in this blog similar to my case. The sms that was indicated in the bill occured between midnight 5am. I am not aware of this third party dealings and i never made such sms which is of a wasting time for me. RM 280 is huge money for as i am only a retired soldier. I am thinking of terminating Celcom as this is the second time such similar cases had occurred to me. I wish the amount is credited back to me if i need to continue services with celcom.

my dady ohone had lost,and other people found it but them dont wnt give it back,so my dady decide to block tht simcard to avoid something bad like cheatter’s,lying other people.. so how to block tht simcard? maxis careline didn’t have any online operator,, any sggestion?

Hi. I would like to ask why i cant TEMAN ADD for my celcom blue? Everytime i want to register a number it kept saying “sorry this service is not available at the moment”. It happen since 2 months ago until now. please fix this problem. thanks