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The Small Print

When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms

Frequently Asked Questions

What is Home From Home?

With Home From Home you can use your phone in our 48 European Home From Home destinations just like you do at home. You can use your minutes, texts and data as normal, and if you run out, you just pay our standard rates as you would at home. All our customers can get Home From Home, on both pay monthly and pay as you go.

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Which destinations are included in Home From Home?

Along with all the EU countries, we’ve also added lots of other popular destinations. Here’s the full list:

Austria

Azores

Belgium

Bulgaria

Canary Islands

Croatia

Republic of Cyprus

Czech Republic

Denmark

Estonia

Finland

France

French Guyana

Germany

Gibraltar

Greece

Guadeloupe

Guernsey

Hungary

Iceland

Ireland

Isle of Man

Jersey

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Madeira

Malta

Martinique

Mayotte

Monaco

Netherlands

Norway

Poland

Portugal

Reunion

Romania

San Marino

Slovakia

Slovenia

Spain

St. Martin

St. Barts

Sweden

Switzerland

Vatican City

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How does it work?

In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.

And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.

In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.

And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.

You can use all the minutes, texts and data in your monthly allowances or bundles. You can also use any free bundles from things like Family Perks, loyalty bundles and free credit from Triple Credit. And you can use any one-off bundles that you buy during the month as well.

We’ll text you if you’re near any of your limits and let you know your options.

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Are there any restrictions?

Home From Home isn’t meant for people who don’t live in the UK, so we have some limits to stop that happening. If you spend more time in Home from Home destinations (than in the UK and the rest of the world), or if you use more of your allowances in Home from Home destinations than in the UK and the rest of the world, then we’ll apply the fair usage policy.

This means that when you use your phone, you’ll still use up your monthly allowances or bundles and then when they run out you’ll pay our standard rates, but on top of that we’ll also add an additional surcharge. If we’re going to do this, we’ll text you first to let you know what your options are.

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Does it include calling from the UK to the Home From Home destinations?

We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.

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Where can I find out more while I'm away?

We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.

No, it’s just the same as using your phone in the UK. When you’re in Home From Home destinations, your minutes, texts and data will come from your bundles, otherwise they’ll come off your balance (including your free credit from Triple Credit).