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Transforming Business Travel & Expense Management

Managing business travel and expenses is a hassle for most people, most of the time, but it doesn't have to be. Our goal is to use the very latest technology to make the process of booking, managing and reconciling business travel and expenses, a better all-round experience for everyone involved in the process.

We've been the leading Online Booking Tool (OBT) for corporate travel in Australasia since 2007. Since then we've expanded into expense management and become a publicly listed business (SKO.NZ) employing more than 100 people across three countries, and servicing customers in more than 25 countries around the world. Serko is growing rapidly and is one of New Zealand's most successful tech companies. Today, many of the largest corporate businesses in Australia, New Zealand and Asia trust Serko to help them manage their corporate travel programs and make sense of their corporate expenses. By the numbers, more than 2 million people have access to Serko's OBT and 30% of Australia's corporate travel spend passes through Serko every year.

Travel to the core

The company was founded back in 1994 and became Serko in 2007. With more than 20 years in the field, there are few companies that know more about travel management than Serko. Over the course of the last decade the company has built a range of web and mobile-based travel and expense management products that are carefully tuned to the needs of the local markets that they serve. Because when it comes to travel, one size doesn’t fit all and it’s the localisations that make the difference.

Serko’s products are designed to be incredibly easy to use and to be used by everyone. Being expert travellers ourselves we understand exactly what travellers need, what travel administrators need and what finance teams need to run travel programs, and we design our products accordingly. We work hand-in-glove with Travel Management Companies to support our products, which is a strategy that continues to serve both us and the corporate traveller extremely well.

Serko products

Serko Online and Serko Expense are cloud-based enterprise grade solutions that help corporates manage their travel and expense programs. They can be used independently or together to provide an integrated end-to-end solution. Both products have an easy to use, modern browser-based web interface that can be accessed from anywhere and share a common phone app, Serko Mobile, through which users can manage their travel and/or their expenses.

Serko Online is an independent web-based technology platform that talks to the main Global Distribution Systems (GDSs), providing Serko users the ability to search all the content stored in the GDSs, while applying their company’s travel policy. Unlike GDS-owned Online Booking Tools (OBTs), Serko also talks to a large number of other travel providers such as low-cost carriers and discount accommodation providers, which gives corporate users access to a huge range of flights and hotel rooms at every price point. Serko Online frequently achieves more than 90% adoption rates with customers and can save corporations anything up to 20% on their corporate travel budgets.

Serko Expense is a powerful cloud-based expense management solution that simplifies every aspect of expense management. Through Serko Expense, users can manage cash claims, mileage, allowance and corporate credit card expenses. Unique cloud–based matching technology, makes the process of reconciling corporate card expenses, a painless experience that saves hours of admin time and dramatically improves policy compliance. And it doesn’t stop with simple expense management... Serko holds a number of world wide patents in the payment and expense space that will ensure Serko stays ahead of the market and can continue to deliver unique, market defining products for years to come.

"Sometimes Serko Online saves corporations thousands of dollars a year, but most of the time it saves them millions." - Darrin Grafton, Serko CEO

The Serko back story

Serko is a story of travel technology innovation. Founders Darrin Grafton and Bob Shaw started the Serko journey with Interactive Technologies Limited in 1994. ITL was a technology company designed to help travel agents solve a number of thorny mid-office and back office system challenges.

As the Internet took off and irrevocably changed the way users searched and booked travel, the business changed direction in order to ride the wave and in 2000 Serko Online was born. Since then the company has gone from strength to strength and with an unwavering commitment to simplifying and improving the travel experience, has gone on to become Australasia’s preferred OBT.

Early in 2014 Serko acquired the assets of Incharge, a small but significant online expense management company. With travel accounting for nearly 70% of expense spending, the ability to offer a tightly integrated travel and expense management solution is a key differentiator and as Serko customers will attest, the integrated Serko Online and Serko Expense proposition, delivers unparalleled visibility and simplicity to users, approvers and managers.

In 2014 Serko listed on the NZX and in early 2015 Serko acquired the assets of Arnold Travel Technology, a competing OBT, from Expedia® to extend it's dominance over the Australian market.

Awarding innovation

Over the last 15 years Serko has become the most awarded travel company in Australasia, winning more than 20 prestigious industry awards. Highlights include:

2015: NZ Hi-Tech Awards, Finalist, Company of the Year

2014: NZ Hi-Tech Awards, Finalist, Company of the Year

2013: NZ Hi-Tech Awards, Finalist, Company of the Year

2012: BTTB Travel Management, Hall of Fame Inductee

2011: NZ Hi-Tec Awards, Innovative Software Product and Exporter of the Year

Work for Serko

Serko may be a technology company, but its core strength is its people. With more than 130 employees worldwide and aggressive growth ambitions, we’re always on the lookout for great people. If you’re interested in e-commerce and have a passion for travel then please get in touch.