Incidents

1st December 2018

No Active Incidents Reported

30th November 2018

No Active Incidents Reported

29th November 2018

[RESOLVED]mi3-ls8.a2hosting.com :: Service Interruption

mi3-ls8.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:55 PM EST: Our System Operations team has corrected this issue and the service is back online at this time.

[RESOLVED]nl1-ls1.a2hosting.com :: Service Interruption

nl1-ls1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:15 PM EST: Our System Operations team has corrected this issue and the service is back online at this time.

28th November 2018

[RESOLVED] SGLS1 :: Service Interruption

SGLS1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:45 PM: We appreciate your patience while our Engineering team works to restore service to SGLS1

UPDATE 7:45 PM: We are glad to report that SGLS1 is back online and working properly.

UPDATE 9:00 PM: Unfortunately SGLS1 is having issues. Our Engineering team is investigating.

UPDATE 9:45 PM: Engineers are still working to restore service to SGLS1.

UPDATE 11:00 PM: SGLS1 has been online for some time and is currently being monitored to ensure stability.

UPDATE MIdnight: SGLS1 has regained stability.

[RESOLVED]mi3-wss3.a2hosting.com :: Reboot Required

mi3-wss3.a2hosting.com is currently being rebooted for updates. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 9:05 AM EST: Our System Operations team has confirmed the server is back online and operating as expected.

[RESOLVED]nl1-ss7.a2hosting.com service disturbance

nl1-ss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:30 Am Eastern: The issue has been fixed and the server is back online.

27th November 2018

No Active Incidents Reported

26th November 2018

[RESOLVED] nlssr1.supercp.com :: MySQL Interruption

The Reseller server nlssr1.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:00 AM Eastern: The issue is still being looked into by our system engineers

UPDATE 9;15 AM Eastern: Our System Operations team is still working on correcting an issue with database driven websites. We will continue to provide updates as quickly as possible.

UPDATE 11:05 AM Eastern: Our System Operations team has corrected this issue and database driven websites are back online at this time. If you continue to experience issues please submit a ticket through our customer portal.

UPDATE 12:05 PM Eastern: Our System Operations team is investigating reports of MySQL service interruptions. We will provide updates as quickly as possible.

UPDATE 1:00 PM Eastern: Our System Operations team has confirmed the issue with database driven websites has been corrected. If you continue to experience issues with database driven websites please submit a ticket through our customer portal for further assistance.

UPDATE 1:46 PM Eastern: Our System Operations team has identified an issue with the MySQL service. We are further investigating this issue and will provide updates as quickly as possible.

UPDATE 2:49 PM Eastern: Our System Operations team has determined an upgrade to MySQL is required to stabilize the service. Users may experience intermittent connectivity issues with the MySQL service until this upgrade is completed.

UPDATE 5:52 PM Eastern: Our Systems Operations team is currently upgrading the service to correct the issue. While the upgrade is underway intermittent connectivity issues will continue until the process is fully complete.

UPDATE 8:30 PM Eastern: Work is underway and the upgrade is still in progress. We will update this page as more information is available.

UPDATE 11:30 PM Eastern: We are glad to report that sites previously down are back online. We are leaving this status open until our engineers can confirm that the issue is fully resolved.

November 27th

UPDATE 3:30 AM Eastern: We are again experiencing issues with the MySQL service and our engineers are working on it

UPDATE 9:00 AM Eastern: Our System Operations team is working diligently to stabilize intermittent connectivity issues with MySQL services. We will provide updates as quickly as possible.

Update 2:00 PM Eastern: Our System Operations team is still working on stabilizing intermittent connectivity issues with MySQL services. We will continue to provide updates as quickly as possible.

November 28th

UPDATE 7:00 AM Eastern: We have replaced a possibly failing drive in the server and the RAID array is currently resynchronizing. More updates will be provided once this is completed.

UPDATE 23:00 Eastern: We are glad to report that all remnants of this issue have been resolved. If you experience any further issues, please do not hesitate to reach out to us.

[RESOLVED]Live Chat service interruption

Live Chat service is currently experiencing a service interruption. Our agetns will not be able to accept chat requests. We will provide updates as more details are made available.

Update 6:40 AM Eastern: Chats are back online

25th November 2018

No Active Incidents Reported

24th November 2018

[RESOLVED]nlssdman16 :: Service Interruption

We are currently aware of an issue with service to VPS customers hosted on nlssdman16. Our System Operations team is currently working on the issue and we will provide additional updates as they become available.

Update 10:20 PM Eastern : We are happy to announce nlssdman16 is now back online and VM's are online.

[RESOLVED] DNS Resolution on Legacy Name Servers

We are currently aware of an issue affecting customers using our old legacy name servers. Sites may appear down or not resolving properly when queried. This currently impacts sites using our legacy shared name servers below

ns2.a2webhosting.com - 192.190.94.1

ns3.a2webhosting.com - 104.255.198.2

ns4.a2webhosting.com - 192.190.94.2

192.190.94.1

104.255.198.2

192.190.94.2

ns2.a2hosting.com

ns3.a2hosting.com

ns4.a2hosting.com

ns2.supercp.com

ns3.supercp.com

ns4.supercp.com

ns2 - 162.159.25.30

ns3 - 162.159.24.28

ns4 - 162.159.25.237

November 26th:

Update 3:00 AM Eastern: The issue has mostly been fixed. However, it is highly advisable that nameservers are updated to the new system.

November 28th: We are glad to report that all remnants of this issue have been resolved. If you experience any further issues, please do not hesitate to reach out to us.