We know that if your mobility scooter or powerchair suffers mechanical or electrical breakdown, you want it repaired as quickly and easily as possible so that’s what we do. We also know that you do not want to have to pay for the cost of the repair which, in some cases, can be high and then wait to claim your money back from us so we pay the repairing agent direct.

Our warranty policy is designed for owners of mobility scooters and power chairs valued at up to £5,000 and provides insurance protection in the event of accidental mechanical or electrical breakdown. This insurance is available on both new and used equipment. The insurance for new products commences immediately after the manufacturer’s guarantee expires (usually 12 months) and you will be given the option of being covered for 12, 24, 36 or 48 months. For used products the insurance lasts for 9 months commencing 3 calendar months after the equipment has been purchased. Prior to expiry, policies for both new and used products will be offered renewal for a period of 12 months.

Summary of Extended Warranty Benefits

Mechanical & Electrical Faults - if your scooter breaks down as a result of mechanical or electrical failure we will pay for the cost of rectifying the fault. If, as a result of the fault, your product is judged to be beyond economic repair we will replace it with a like for like product. In both cases we will make the payment direct to the repairing agent so that you are not temporarily out of pocket.

Parts, Callout & Labour - we offers a comprehensive warranty which will cover the cost of all parts, labour and call out and with no excesses to be paid no matter how many times you claim.

With over 14 years of experience providing specialist insurance products for the elderly and disabled, Premier Care have built up an enviable reputation for giving unbeatable service and policies that offer the broadest cover available at a very competitive price. Premier Care wheelchair policies are the market leading contract, offering a range of unique features and benefits that provide truly comprehensive cover in the event of loss of damage to your mobility vehicle or injury to you whilst using it. In addition, should you inadvertently cause injury to others, or damage to their property, we provide protection for your legal liability up to £2,000,000.

Premier Care's Statement: "We appreciate that your mobility vehicle is an essential part of your day to day life and in the event of loss or damage we will do our utmost to arrange for repair or replacement as soon as possible so that you are without it for as short a period as possible. So why not act today and protect your investment with Premier Care insurance."

A list of the main policy benefits are shown above. However, to ensure that the cover provided is suitable for your requirements, we would recommend that you read the keyfacts document and Warranty Policy Document before you decide to purchase. If you wish to see full details of the terms and conditions at this stage, a copy of the policy is available on the Premier Care website.

Notification of claims

If you need to notify the insurer of a claim or any circumstance or incident that may cause a claim you should contact Mark Bates Ltd, Premier House, Londonthorpe Road, Grantham, Lincolnshire NG31 9SN. Tel: 01476 591104. You should immediately report to the police any incident involving theft, malicious damage, vandalism or loss of property.

Complaints

It is always our intention to provide you with a first class standard of service. However if you unhappy in any way please contact Mark Bates Ltd, Premier House, Londonthorpe Road, Grantham, Lincolnshire NG31 9SN. Tel: 01476 593887. Should you remain dissatisfied you may refer any further complaints to The Chief Executive, China Taiping Insurance (UK) Co Ltd, 2 Finch Lane, London EC3V 3NA to review your case. Complaints that cannot be resolved by them maybe referred to the Financial Ombudsman Service.