You can connect on our website and fill in our Online Return form. Simply Login and go to "My Orders", and open the last order by clicking on “Order details”. If you product is eligible to a return, you will see a button “Return Product”. Click on it to start the return process.Don't forget to fill the paper return form and pack it with your product to return.Having trouble completing the Online Return form? Click hereto access our step-by-step guide on Online Returns.

All items sold on Afriksalesworld, under certain conditions, can be returned within a period of 7 days from delivery date.Example: If I received my product on Monday 5th, I have until next Sunday 12th to contact Customer Service.

NOTE: You have 7 days to notify us of your return online or by calling Customer Service, from the day you received your purchase.For defective items, note that you have 7 days to return your product. After this period, we do not accept returns. We advise you to contact the manufacturer if the product has a warranty. Click Here to know more about warranties.

Reason for return has to be valid and return acceptance conditions met (check out below)

Return method

Refund method that you would like and the necessary information associated (bank account number, etc.)

Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted.Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Conditions and reasons to return an itemYou may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Reasons for return

YOUR RETURN MUST BE :

New condition

Sealed condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

Delivery - Wrong Product

✓

✓

Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons:For products flagged as “Shipped from Overseas”, no returns will be accepted for reasons other than listed below:

Reason

Description

Defective Item

Item is damaged upon delivery or not according to manufacturer’s specification.

Wrong Item

If you received an item different from what you ordered.

For example, we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order