Supportive Divisions

Human Resources Management & Administration Division

The Human Resource and Administration Division play a prominent role in achieving the corporate objectives and goals of the organization. Additionally the division serves to ensure that the organization effectively attains its vision, mission, values, company metrics and factors that keep the organization guided towards success are optimized.

The primary functions of the division are as follows:

Formulating effective HR policies and procedures for the organization.

Developing and enhancing employee motivation and engagement.

Manpower planning and recruitment.

Adopting policies and procedures for effective retention of staff.

Employee Training and Development.

Performance Evaluation and Staff Appraisal.

Formulating schemes for rewards and recognition.

Adopting disciplinary procedures and action.

Developing leadership and interpersonal communication.

Finance Division

This is another supporting division of the Consumer Affairs Authority.

The Finance division is responsible for,

Financial forecasting.

Management of government grants.

Project planning for increasing the treasury grants

Identify methods of generating increased income from investments of funds

Draw up a system for the collection & accounting of registration fees, court fines, charges for services, etc….

Ensuring the enhancement of competencies of employees of the organization.

Internal Audit Division

Our Role

“Internal Auditing is an independent, objective assurance & consulting activity designed to add value and improve and organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance process. (definition IIA)

Simply put, we’re here to support Consumer Affairs Authority administration in making the best use of the CAA’s assets.

Scope of Service

Review the reliability and integrity of financial and operating information and the means used to identify measure, classify and report such information.