American Express

A01 Amount Differs from Authorization to SettlementA02 Did Not Receive Valid Authorization ApprovalA03 Valid 6 digit Authorization code Not ProvidedA04 Valid Authorization Not Obtained – You were advised to call AmEx directlyA05 Authorization Approval Code Not on RecordA06 Overlimit Authorization Approval Not ObtainedA07 Authorization Was DeclinedA08 Charge submitted After Authorization Expired (Valid 30 days)A09 Charge submitted After Authorization Expired (Valid 30 days)A10 Transaction did not Receive Valid ApprovalC01 Credit Agreed to Provide Cardholder Not ReceivedC02 Credit Agreed to Provide Cardholder Not ReceivedC03 Credit Agreed to Provide Cardholder Not ReceivedC04 Cardholder Provided Proof Merchandise ReturnedC05 Cardholder Provided Proof Order CancelledC06 Credit Not Processed, Contact Cardholder for ReimbursementC07 Disputes Return Policy, Contact CardholderC08 Merchandise Not ReceivedC09 Services Not RenderedC10 Discontinue Recurring Billing – Second Contact/NoticeC11 Cardholder Claims Charge Greater than what they Signed forC12 Cardholder Claims Charge Greater than what they Signed forC13 Cardholder Paid by Other MeansC14 Cardholder Provided Proof Paid by Other MeansC15 Cardholder Provided Proof Paid by Other MeansC16 International Card – Can’t Charge for this good/serviceC17 AmEx Card Not Valid In USC18 Reservation Cancelled – Credit DueC19 Double Billing – Charged for No Show and ReservationC25 Cardholder received Merchandise (Positive Signal)C26 Discontinue all Future Billings to this AccountC27 Cardholder No Longer Disputes Charges (Positive Signal)C28 Charge Submitted After You Were Advised to Discontinue Future BillingC29 Supporting Documentation Provided by Merchant shows OverchargeF01 Did Not Receive Valid Authorization Approval for Amount of ChargeF05 No Signature, Swipe or Imprint when Merchandise/Tickets Picked upF06 Client information does not match Cardholder infoF08 Unable to Support “Signature on File” charge, Contact Cardholder for PaymentF10 Did not receive Full Mag Stripe DataF11 Signature is not that of Cardholder’sF12 Signature MisspelledF13 Signature differs from name on card, possible double imprint or switched cardsF14 Cardholder Signature was Not ObtainedF15 Self Directed Charged and Signed Documentation not AvailableF16 Customer didn’t Place Order – Goods Never Received – Not Shipped to Billing AddressF17 Tickets Sent to address other than Cardholder address and Not ReceivedF18 Merchandise not shipped Cardholder billing address and Cardholder disputes billingF19 Cardholder Claims Merchandise Not Received and was not sent to Billing AddressF20 Expired CardF21 Card Not ValidF22 Card Expired or Not Yet ValidF23 Card Expired when Ticket was AcceptedF24 Multiple ChargesF25 Did Not Receive Authorization Approval for Total Amount ChargedF26 Name Provided on Transaction is Not Cardholder NameF27 Supporting Documentation Does Not Bear Cardholder’s NameF28 Cardholder Claims Fraudulent Use of Cards for Mail or Electronic Tickets OrderFR1 Establishment on Full Recourse/Immediate Chargeback ProgramFR2 Establishment on Full Recourse/Immediate Chargeback ProgramFR3 Cardholder has No Knowledge of Charge after Supporting Documents ProvidedFR4 Establishment on Immediate Chargeback Agreement, Discontinue Future BillingsFR5 Establishment on Immediate Chargeback Program, Disputed Charges DebitedFR6 Establishment on Partial Immediate Chargeback Agreement, Discontinue BillingsFR40 Establishment on Immediate Chargeback Agreement, Discontinue Future BillingsM01 Chargeback Authorization Received and ProcessedM02 Processed Credit Establishment RequestedM05 Credit Authorized but Cardholder Does Not Agree to AmountM07 Cannot Bill Cardholder from (Hotel) Room DamagesM08 Cannot Bill Cardholder from Damages, Goods and Services OnlyM09 Your Contract with AmEx does Not permit billing for DamagesM15 Account No Longer Active, Discontinue Future BillingsM16 Charge Incurred after Account was CancelledM17 Cardholder’s Account Cancelled at time Charge was IncurredM18 Second notice of Inactive Account, Discontinue Future BillingsM30 Submitted file not processed because it appears to be DuplicateM32 Processed Adjustment to your AccountM34 Establishment Not on CARDeposit Program and you may Not Bill this type of chargeM35 Unspecified or Other Adjustment (Explanation Included)M36 Unspecified or Other AdjustmentM37 Credit must be processed to Cardholder’s AmEx account, contact Cardholder directlyM41 Support has been provided to Cardholder who still denies charge, Affidavit providedM47 Cardholder had no Knowledge of chargeM48 Chargeback Reversed (Positive Signal)P01 Transaction submitted for invalid/incorrect Account numberP02 Transaction submitted for invalid/incorrect Account numberP05 Transaction Processed in Wrong AmountP06 Charge Submitted LateP07 Charge Not Submitted in Reasonable Time after Charge was incurredP08 Cardholder Claims Same Transaction Posted Twice on AccountP10 AmEx Records Indicate Duplicate BillingP11 Cardholder Claimed Duplicate Billing and you did Not Provide Support for all ChargesP14 Invalid Charge, Account Number not Assigned to AmEx CardholderP15 Complete Response/Documentation Not Received with Specified Time FrameP16 Original Response to Inquiry not Received with Specified Time FrameP17 Missed Deadline to Supply Documentation for RepresentmentP18 Response Received but Not Agreed Credits, Credit Amount DebitedP19 Charge Submitted on Invalid Plastic NumberP20 Credit Submitted on Invalid Plastic NumberP21 Transaction was Submitted on a Test Account NumberR01 Full Shipping Information Not Provided on Proof of DeliveryR02 Delivery Address not Provided as RequestedR03 Insufficient Documentation – Itemized ReceiptR04 Reply Did Not Address Cardholder DisputeR05 Cannot Bill Cardholder Account for Check that has been ReturnedR06 Customer didn’t Place Order & Goods Never Received, No Knowledge of Phone/Address providedR07 Delivery Address and Signed Proof of Delivery Not ProvidedR10 Supporting Documentation Provided Did Not Include Name and/or SignatureR13 Second Inquiry to Request Information Regarding ChargeR14 Response to Inquiry Not Received within time frameR15 Documentation/Support Agreed to Not ReceivedR17 Documentation/Support Received After Debit has been Made, Non-ReversibleR20 Did Not Receive Reply, with Signed Proof of Delivery you may re-bill CardholderR21 Reply Received After AmEx charged your AccountR22 Support Received and Chargeback Reversed (Positive Signal)R23 Terms and Conditions and/or Proof of Usage by Cardholder Not ProvidedS01 Request for Chargeback Reversal Reviewed and Denied – Account Not CreditedT01 Issuer Provides Proof Tickets were Returned and Cardholder did not Receive CreditT02 Tickets were voided and Cardholder Credit Not ReceivedT03 Tickets are mirror images ticketsT04 Lost Ticket Review Period Elapsed, Cardholder Credit Not ReceivedT05 Charges not Authorized, made by passenger other than by Cardholder