ITIL MALC Certification Training Course in Baku, Azerbaijan

Invensis Learning's ITIL MALC Training Course in Baku is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL Expert Certification is one of the most industry-recognized IT Security management certifications for IT professionals all across the world. This ITIL Managing Across the Life Cycle Certification Course in Baku is ideal for individuals and enterprises who are looking to demonstrate ITIL qualification scheme and the knowledge in its entirety.

The main takeaways from this ITIL MALC Certification course in Baku are that you demonstrate comprehensive understanding of comprehensive knowledge on governance and organizational structure, integrating lifecycle stages and their processes, implementing and improving services that improve customer satisfaction. Participants will receive course completion certificate.

We deliver ITIL MALC Training in Baku through classroom and live online virtual modes. Enroll now and gain this ITIL MALC certification in Baku today.

This chapter focuses on co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication, stakeholder management and communication, the value of good communication and ensuring its flow across the service lifecycle.

In this module participants will learn about the integration of service management processes through the Service Lifecycle, the impact of service strategy on other Service Lifecycle stages, the value of a Service Lifecycle perspective when designing service solutions, the inputs and outputs of processes and stages in the Service Lifecycle, and the value to business and the interfaces of all processes in the ITIL Service Lifecycle.

This module focuses on identification and assessment of customer and stakeholder needs and requirements across all Service Lifecycle stages, how the service design package provides a link between service design, service transition and service operation, managing cross-lifecycle processes, implementing and improving services, using key sources of information for identifying the need for improvement, and the challenges, critical success factors and risks of the Service Lifecycle stages.

This module focuses on measuring and demonstrating business value, how to use metrics, design and development of measurement frameworks and methods, monitoring and control systems, and use of event management tools to increase visibility of the infrastructure and IT service delivery.

This chapter focuses on implementing service management, assessing service management, improving service management, key considerations for implementation and improvement of service management practice and services, and key considerations while planning and implementing service management technologies.

ITIL MALC Training Agenda

The daily agenda of the 4-day ITIL MALC Training is detailed below:

Day One

Key Concepts of the Service Lifecycle

Managing services and service management

The Service Lifecycle

Service value across the different stages of the Service Lifecycle

Other key concepts

Communication and Stakeholder Management

Co-ordination of business relationship management across the Service Lifecycle, and the role of business relationship management in communication

Stakeholder management and communication

The value of good communication and ensuring its flow across the Service Lifecycle

Day Two

Integrating Service Management Processes Across the Service Lifecycle

The integration of service management processes through the Service Lifecycle

The impact of service strategy on other Service Lifecycle stages

The value of a Service Lifecycle perspective when designing service solutions

The inputs and outputs of processes and stages in the Service Lifecycle

The value to business and the interfaces of all processes in the ITIL Service Lifecycle

Day Three

Managing Services Across the Service Lifecycle

Identification and assessment of customer and stakeholder needs and requirements across all Service Lifecycle stages, and ensuring appropriate priority is given to them

How the service design package provides a link between service design, service transition and service operation

Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required Service Lifecycle stages

Implementing and improving services, using key sources of information for identifying the need for improvement

The challenges, critical success factors and risks of the Service Lifecycle stages, and potential conflicts and competing issues across the Service Lifecycle

Governance and Organization

Governance

Organizational structure, skills and competence

Service provider types and service strategies

Day Four

Measurement

Measuring and demonstrating business value

Determining and using metrics

Design and development of measurement frameworks and methods

Monitoring and control systems

Use of event management tools to increase visibility of the infrastructure and IT service delivery

Implementing and Improving Service Management Capability

Implementing service management

Assessing service management

Improving service management

Key considerations for the implementation and improvement of both the service management practice and the services themselves

Key considerations when planning and implementing service management technologies

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About Baku

Baku is the largest city and the capital of Azerbaijan. The city is an important port in the Caspian Sea and handles millions of tons of cargo every year. Baku is a major administrative, economic and cultural center in Azerbaijan. Many monuments in the city are UNESCO World Heritage Sites and portray the rich cultural history of the country. The economy of Baku is largely dependent on fuel and energy, banking, food industry, mechanical engineering, media, telecommunications and tourism. The biggest employers in Baku are SOCAR, BP, AF Holding, Credit Suisse, Baku International Sea Trade Port, Societe Generale and HSBC.

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