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Measure Efficiency
Chapter 8
2
What is efficiency?
Effective operation as measured by a comparison of production with cost The ration of useful energy delivered by a dynamic system to energy supplied to it. Efficiency is subordinate to effectiveness Ef

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Process Analysis
Chapter 5
2
What is a process?
One or more tasks Transforms a set of inputs Creates a set of outputs For a customer or another process Uses people, procedures, and tools Output has greater value than inputs
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4
What outputs are not
Th

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Cultural Requirements
Chapter 4: Organizational Assessment
2
Malcolm Baldrige National Quality Award
ecognizes companies that have made substantial progress and achieved a high degree of excellence in improving quality and productivity
anaged by the Nat