The crop tool is still slow. When you click to drag the tool. The thinking circle appears for a second or two then you can drag it. After that is is fine. But as you can imagine it gets irritating.
The actions I have not yet tested if this improved will let you know.
thanks

Overall love the update, but I'm also having crop issues -- it occasionally takes a very long time to crop fairly simple files. During this time, I'm noticing instability with the Google Chrome browser (which occasionally steals focus from Photoshop, and which occasionally gets its focus stolen by Photoshop). Could this be Chrome-related?

Hi there. It turns out my hard drive was beginning to fail when I chimed in two weeks ago, which was causing all sorts of system instability issues for me. The drive finally failed spectacularly last week, Apple replaced it over the weekend, I restored everything via Time Machine (apps, documents), and I haven't had the crop issue again.

Do I have to create a new thread although this one has not been fixed yet?
I am not completely sure I am at the right place though. Is this a official Adobe support or just community driven support site?

Hi, I'm sorry if It sounded like I have a big ego... I am genuinely trying to help you!
I've seen many, many problems be solved by an update of the graphic card drivers. (and sometimes a downgrade, for ATI cards, less problems are found in the 12.02 version, then on the 12.04 you are using, for instance)
The issue with OpenGL support if the solidity of its implementation in the display drivers.

Me, too. Teaching a class, introducing CS6 with enthusiasm, then finding that Premiere seems incapable of running rendered material (moderate resolution) for more than a second or two. After Effects crashes repeatedly. Strange behavior with Photoshop, requiring frequent restarts. A bit embarassed - Final Cut users in the class are returning to their accustomed tool, though they too, had been excited about Premiere CS6. Features are superb, when they work, but erratic-ness is the only thing that's consistent. Looking forward to a stable version, but this often feels like a beta. I'm holding off on upgrading my system at home, and I'll wait until I see upgrades on the university computers that help with these unacceptable problems.

No, Photoshop still runs well even on older systems (same as CS4, CS5, etc.). There is still something odd about your system if you are seeing it run that slowly and having that many problems with multiple apps.

You really do have some sort of exceptional situation. Other users aren't reporting anything quite like what you're seeing. And you're seeing problems with multiple apps (that other people don't see problems with).

Since we can't fix what we can't see or reproduce, waiting isn't going to help you. We need your help to figure out what is going wrong with your systems.

Are there other utilities installed that might interfere? Any third party plugins? Any scripts (XiNet had some problems that could cause odd slowdowns)?

And most of the "me toos" turn out to be confusing different issues and distract from helping the person having a real, unknown problem.

Premiere will now render Previews! Here's how - our network admin needed to log into every workstation individually, open Premiere and Photoshop, and then close them, before any other users on the machines could have full functionality. No need to even open an actual file. Apparently, this bug persists from CS5. Feature? Sure, tell me so, fine. Just glad Premiere's usable again. In Photoshop, still some odd "features" still, like layers that can't be hidden, and then, when they suddenly respond to the "eyeball" button, they can't be restored. Until several minutes later. Video card drivers are up to date. Don't need to discuss it any more. I'll just work around it until the class is done this week, and keep my eyes open for convincing updates, at which point I'll probably bump up my own machine to the latest versions. Lots of possible causes, yes, Chris, but looking around online suggests a pattern. Any complex machine needs tuning to run well, and new releases can be problematic for a while. The issues are not, however, imaginary, though I understand the need to minimize them, from a marketing point of view. Lots of flukes. Take care.

What? What does marketing have to do with it? What what do you mean by minimizing?
We're just trying to help you figure out why your systems are showing problems that other people are not seeing, and what the underlying cause might be.

From your description, it sounds like some sort of odd permissions problem. But I don't know what file/folder/registry entry may have been affected.

Thanks for the advice, Chris. Your troubleshooting suggestions have been helpful to many, I imagine. Marketing was the wrong word - you're absolutely right. I do think Adobe has an interest in keeping CS6 bug and slowdown issues from going viral. Odd issues again today, various functions in the layers panel just refusing to behave like they should. Maybe a series of flukes or undiagnosed system issues that didn't affect CS5 or any other demanding graphics software on the machines. Thanks once more for the suggestions for addressing the issues on the university system, though they didn't turn out to apply. Still waiting for an update before I move to CS6. I like it a lot when it works. All the best.

I still suspect that something is wonky on your system outside of Photoshop. Permissions shouldn't have caused that many problems, and the only layers palette problem we know of is the thumbnail drawing slowdown. But I don't know where else to look without seeing the full system and checking everything that's loaded.

I have to agree with Laden, sorry but there is nothing wrong with stating that there is mulitpiple problems with the software. It is completely related - very expensive software that is slower than previous versions!! I am also not going to start a new thread with problems since there was no answer on my previous questions.

Ok so here is a new problem. When apply layer style gradient overlay, you have the ability to drag the gradient on the layer itself to have more adjustment control. This has been like this for a while in psd. Doing this in cs6 is super SLOW, no control and extremely useless at this stage? Any answers to this?
Is there any other place that we can report this to? Because Adobe I think is bordering on consumer acts at this stage?

Hi I answered to PECourtejoie 4 days ago, do you not see the same messages?
Not only are we all frustrated with the what is going on but also the fact that you keep on saying trying to fix our systems but meanwhile your solutions are all but feeble attempts really. Disabling thumbnails is not a option for my workflow and I did not buy photoshop to disable some of the functions. Are you planning on buying something soon Chris? Just Use 70% of it though please because it seems normal??

Still waiting for a solution and by the seems of it we all are !!! (except the HD problem)

You're not reading everything. I've offered workarounds to known problems, and asked questions to help you differentiate between known causes and whatever else is slowing down your system, and maybe find what is causing your system to run slow when other people are not seeing such a problem.

But without your system in hand, I can only guess at what might be wrong with your system.

No, a few people posting here have slowdown issues. That does not mean that everyone does. And some have known causes of slowdowns (drivers, Norton, layer thumbnails). Since the rest are very restricted, that means that the problem is local, not global. And we are trying to help you figure out what the cause might be -- but it is something about your system, your configuration, or your documents causing the slowdown, and we need your help to figure out what about your usage/system is causing this.

Ok Chris, your right I guess no point in freaking out over the fact that it was a global thing that Adobe took the our money ranging from $100-$1200? Its a sad fact that big corporations just push out software without good testing, to really make a lot of money out of the actual people that buy the software, yes the people that buy the software and don't pirate it are actually industry professionals. But once again I guess getting upset just doesn't make sense?

If you buy a really expensive car and something is wrong with it, you take it back and get a new one, possibly something free to help with the inconvenience. I have not seen once where Adobe have done that, simply because of monopoly.

Besides all of this just to get back to "we need your help to figure out what about your usage/system is causing this." - Why do we have to do Adobes work? That is in the contract of buying the software Chris, in fact it is Adobe's job to make it work. Please next time when Adobe sells the software say with the packaging that the software might not work or be worse off, even if you use industry standard hardware (mobo, cpu, network card, graphics card etc.) and yes we will take weeks to tell you the fault is with you???

Back to the actual thing that bugs me. My problem which is the creation of this thread is still not fixed??? It is exactly now 16 days from your first and only suggestion. I have given feedback on the suggestion so PLEASE enlighten US, what is the next step to help the clearly short staffed Adobe company?
I am sorry that you have to be the person in the line of fire, but it is merely the customers feeling onto the Adobe company, nothing personal.
Thanks

Photoshop CS6 received very extensive testing - but couldn't possibly be tested by every person on every system before shipping.

You have a slowdown on your system, that most other people are not seeing. So logically there is something different about your system, preferences, or usage from most other people's systems that is leading to the slowdown.

So we need to figure out what it is about your system that is causing or triggering the slowdown. I've already listed the known causes: layer thumbnails, fonts, third party plugins, Norton, and video card drivers.

Since I don't have your system to test, you'll have to do some troubleshooting to help identify the specific problem on your system. Turn off layer thumbnails and see if that helps. Remove third party plugins and see if that helps. Turn off font previews and see if that helps. Disable anti-virus and see if that helps. Update the video card driver (or sometimes roll it back a version or two) and see if that helps.

You are not doing Adobe's work. Your system has a problem, and you are troubleshooting your system. Unless you'd like to mail your system to us and have us troubleshoot it for you?

Hi Chris
Disabling layer thumbnails does improve speed for the gradient overlay. But would not say it is super fast, still a delay. I am also not really able to work withoug layer thumbnails unfortanetly, is this the permanent fix?

Of course that isn't a permanent fix. But something is still causing a slowdown on your system. Even with layer thumbnails enabled, I still have not see a slowdown of the gradient overlay being dragged -- it's very fast even on slow laptops.

Just dealing with Photoshop CS6 right now being very very slow and sluggish. I've read and read and read and tried all kinds of performance tricks. If you google this it's all over the place.

Currently I can't even have 1 PSD file open without it running as though I've got every adobe product open. Efficiency is at 24%

This is PAINFUL!!! I'm a web designer, just upgraded to Master Collection CS6 from CS4. I usually have several Adobe products open at once. I slam my computer and it never even takes a breath, now I load CS6 and NOTHING is running right in the Adobe package but Photoshop is key to me making money for a living so I need right now to focus on getting this working.

Chris said might be a video driver (Also PECourtejoie)
This is updated did not fix the main problems

• Crop still slow
• Gradient still slow not so slow
• Actions seem to work

So the only suggestions was the video drivers, preferences and disabling thumbnails.

You know what the funny thing is, here I am typing the summary of the problems I already posted and then your responses and feedback that you or Adobe call support or solutions??
This list or summary is actually your job Chris and by the seems of things you need a big white board next to you writing these things down, its clear you struggle to keep track of things. I dont have time to help you keep track Chris what do you do all day?

So Chris seeing that you have made so many suggestions and that I am not reading everything?????? Please tel me where the .... I did not read everything.

Please before you start typing anything a apology would suffice.

The arrogance of your respones clearly reflects the type of mindset Adobe is in. Is there a way to get someone else to support this thread, your are literally making it worse.

I write Photoshop all day. In my spare (and mostly personal) time I try to help customers solve problems. And a thread with a bunch of unrelated "me toos" doesn't make it easy to follow what is going on. (one failed hard drive, one low RAM, one bad permissions, one probably forgot resolution setting on crop, etc.)

You have a problem on your system that does not show up on other systems. We have to rule out known and likely causes, and try to guess at what might be wrong with your system. If I had your system at hand, I could do a lot of diagnostics to figure out what was wrong -- but I don't have your system here, so I have to rely on you doing some basic troubleshooting on your system.

Now I understand that you are frustrated because Photoshop CS6 isn't working well on your system. But insulting the people trying to help you figure out the problem with your system isn't going to help.

For Your info, Chris is not in customer service, he is one of the main Photoshop engineers... He codes the program.

He helps on his spare time, during compiles, etc, and he is actively seeking for possible problems in the code, he's one of the top notch optimization gurus in the industry. The issue is that most of the problems that are encountered are in fact due to outdated/bad drivers, or corrupt preferences, so removing these possible problems out of the way is the first thing to do, then troubleshooting needs to be done.

If there were crashes; he would read the bug reports. Troubleshooting speed issues is a difficult task. What would be different in your setup than in those that do not see the same slowdowns?

What else is different about your machine from everyone else's? What other applications are you running at the same time as Photoshop, what other utilities do you have running, what other configuration changes have you made? Why does this happen on your machine, but not on a clean install of the OS and the application? Perhaps it's even external hardware (and drivers), or third party hardware (like unapproved video cards on Apple hardware).

I have no 3rd party tools as off yet. Standard win 7 sp1 OS - would the .net framework have a interferance with photoshop?
I have the current open usually but also did tests with only psd open: Firefox, psd, illustrator, indesign, outlook and winamp.
You already know my graphics card and drivers so it cant be unapproved video cards or the drivers right?

For your info, the crop tool actually seem to work fine when I have a very small image to crop and only one image open in psd. It still works when multiple jpeg images are open but when it is multiple psd files it doesnt.

Try shutting down firefox, outlook and winamp and see if that makes any difference.

JPEG or PSD makes no difference - the file format doesn't matter once the document is opened. What would matter is the size of the document, the depth, the color mode, the number of layers, etc. Also, if it's only slow when multiple documents are open, that might be an important clue -- and then we need to know how many (and what kind) are needed to make it visibly slow.

i'm really amazed by the statements of the staff here.
from that, we can see what we should expect for the future releases.

it is clear that photoshop is getting more and more a solution for hobby photographers, with a lot of "WOW" new features, and less improvements.
(to be honest, CS6 had some very good improvements, but sadly the software is not usable!)

but where is the application for the professionals???? and where is the support for the professionals? only the price is PRO.

It is if you want to figure out why your system is running slow. CS5 running well rules out some causes, but there are still many possible external causes that could cause a slowdown for one version and not another (like permissions, utilities, haxies, other applications, driver bugs, etc.).

Sorry to interfere but while there have been substantial changes from 5.5 to 6 the fact that the former seems to work nice and the latter doesn't is not due to changes to the system, but changes in the actual program from one version to other. Just meaning that you guys changed a few things that now requires to have a sole PC for Photoshop with no other programs installed, and of course a limited set of compatible (and powerful) hardware and drivers.
The workability of the program have been greatly reduced.

Very slow crop tool. Photoshop CS6 on iMac.
I just performed a Repair Disc from the installation Snow Leopard disc because of the sluggishness. There is no improvement.
I have one document open in Ph cs6, and it's 8 bits, and the smallest file size I could choose from Camera Raw.
What further information can I provide, and please instruct how to provide further info?