Lean LTL

By Chris Gillis|Sunday, July 13, 2014

By changing culture of operations, Con-way Freight expects to enhance competitiveness. A company can spend millions of dollars on new equipment and systems in an effort to become more efficient and profitable, but if it doesn’t understand the way its people operate within the workplace then these investments are likely to fall far short of expectations. Four years ago, less-than-truckload carrier Con-way Freight announced to its shareholders that it wanted to gain a better understanding of its workflow and enhance efficiency, a practice known as “lean” management. Based on engaging employees and their knowledge to help drive out waste and create standard processes, it was a radical approach to problem-solving and making improvement...