VOIP Phone Systems

VoIP
(Voice over Internet Protocol) is revolutionising the way businesses
communicate internally and with their customers. Instead of a conventional or
analogue phone system, VoIP works by converting analogue voice calls into
packets of data. These packets are transmitted like any other type of data,
such as email, over the internet. Simply put, VoIP uses the internet to make
phone calls.

Greater Manageability - Putting a telephone system on the company’s computer network makes users’ phones easier to manage. Adding or moving extensions requires a simple change in software configuration, rather than a complex re-wiring.

Enhanced Mobility - With business VoIP, employees can make and receive calls on their work lines while they’re out of the office by using computer software that imitates their physical telephone. Many systems also have call routing features that automatically forwards calls to users’ cell or home phones, depending on where they are.

Advanced Features - Since they’re software-based, many business VoIP systems come standard with powerful calling features that can enhance users’ productivity. Some common features include a display screen showing a name directory, call records, and other information, multiple folders for organizing voice mails, and integration with PCs that lets users call a number directly from a web browser or address book in an email client.

Integration with Other Software - Business VoIP systems can also enhance productivity by integrating with other software applications the business uses. For example, software tools can allow businesses to keep better track of phone activity to increase the efficiency of their call centres.