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Move over New York: What happens in an Internet minute

Simon Mainwaring / Brands / 7 years ago

Source: V3

Last week I wrote about how important timing is to the success of your brand from a macro and micro point of view. Well, this is thrown into even starker relief when you consider what happens on the web in 60 seconds. Here are a few staggering facts:

– 320 new Twitter accounts are created and 100,000 new tweets are generated

– 3,000 photos are uploaded and there are some 20 million photo views

– 100+ new LinkedIn accounts are created

– 1,300 new mobile device users

– 277,000 Facebook logins and 6 million Facebook

– 2 million search queries

Taken together this post and the last paint a telling portrait of how much information overlaid your customer faces. From a branding perspective this making the requirement to be singular and consistent even more pressing, while from a user interface perspective it requires us to make the customer experience effortless and simple. Not small feats, but necessary when you consider everything else that is going on competing for their attention.

What fact shocks you most? How do you think brands should change to serve customers better in this environment?

2 Comments

2 million search queries. Brands want to serve us better will want to examine their response time and depth. Shallow useless answers ( when it is obvious to me they do not “care”) cause me to walk away quickly.

I know. If brand just pay lip service to customers it’ll do as much harm as nothing at all, Michele. That said it is tough for brand to scale intimacy infinitely. So hope you are well and hope we catch up soon.