Omega Xl's reply to:

Omega Xl - Don't like the auto pay for a product I don't know will work

Reply by Omega Xl

Jun 26, 2015
Thank you for your feedback. We regret your comment that our company is not “transparent”. We have hundreds of thousands of satisfied customers and maintain an A rating with the Better Business Bureau.
Our agents are trained to disclose the monthly autoship program as part of a customer’s initial offer. In addition, our agents are trained to seek to retain customers and to cancel an account if the customer does not desire to continue to receive our product. We monitor calls and continually educate our agents to adhere to all our policies and procedures. We also process cancellations and refunds on a timely basis.
Last, we had a system change take place in the past several months and, in certain cases, in order to track a customer; our agents need to inquire as to how a customer placed their original order. The transition for this system change should be completed shortly and it will no longer be necessary to address this question in speaking with our customers.
Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address any additional concerns.

Author's

Jan 18, 2015
1.7K views

0 comments

This company is not transparent.The introductory offer sounds good of $59.90 and then the next shipment came and the bill jumped to 96.85.I wanted to cancel and the representative I spoke with immediately tried to talk me into buying something else.

I will say this, that this product OmegaXL did help with lower back pain.My recommendation is be very careful if you are thinking of purchasing this product.

Also on the cancellation they wanted to know if I purchased on line or through some other advertisement that it was a hassle because of the way I purchased it.That's what I mean when I said this Company is not transparent enough, you should be linked together regardless of how you purchased it.