DEFINING THE PREMIUM SHOPPING EXPERIENCE IN THE MIDDLE EAST

Helping Senior Living Facilities Engage New Residents and Their Families

The Leader in Brand Protection and Customer Experience Measurement

LRA by Deloitte is the leading global provider of Brand Protection and Customer Experience Measurement services for multinational companies with complex customer interactions. For over 30 years, our innovative brand standards examinations, quality assurance inspections, mystery shopping programs, research, and consulting services have helped our clients provide consistent, memorable, and differentiated experiences to their customers. Many high-quality, global hospitality brands, as well as companies in the gaming, dining, healthcare, sports and entertainment, real estate, retail and travel industries choose LRA by Deloitte to help them measure and improve the customer experience.

Services

Examinations & Inspections

Mystery Shopping

Research

News & PRESS

STUDY: NORTH AMERICANS ARE THE WORLD’S HEAVIEST AIRLINE FLIERS

The Airline Passenger Experience Association (APEX) recently unveiled data from its recent survey of airline passengers from around the world; the Association collaborated on the survey with APEX member LRA by Deloitte.

The Value of a Brand Promise

It’s clear that hotel loyalty is garnered through a strong, positive, impactful experience—but what helps differentiate that experience? Deloitte has explored the characteristics of hotel customer loyalty and found that, underlying the guest experience, a hotel’s brand promise can have a strong impact on business results.

I Am LRA by Deloitte

Stephanie Perrone Goldstein, Manager, Business Development

The common thread through Stephanie’s life, both professionally and personally: passion. Whether it takes the form of passion for her clients, her children or her singing group, Ensemble Companio (she is an alto!), Stephanie does not do things half way.

As used in this document, “Deloitte Advisory” means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. These entities are separate subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.