I’m hiring a Customer Success Agent to do all of the customer support/service, proactively outreach to new customers, and collect and aggregate feedback so we can improve the customer experience of our product. This can be either a part-time or a full-time role, anywhere from 20 to 40 hours per week.

This is a great time to join our team for this role because we are going through a product transition. We are transitioning away from selling downloadable software as a one-time purchase, to selling an online web-app as a subscription. This involves completely changing our customer journey, and our customers need your help!

You’ll be working on a team that just includes you -- we don’t yet have anyone in this role. I started this business as a solo operation, and I’ve been doing the customer service for a very long time. You’ll take over what I’ve been doing, but you’ll also do so much more.

Your role will include:

Inbound support: email, live chat, phone

New customer outreach: checking in with customers and helping them onboard

Feedback and usability problem discovery: documenting and reporting on the common problems and requests

I’d like to hire you if you:

Enjoy helping customers solve problems

Are a great listener

Are good with computers

Can stay on task without supervision and work independently

Have native English fluency

Live in North or South America

Want to work from home in a long-term, full-time position

And we get along; to see the team you’ll be joining, visit our about us page

My company is called Custody X Change. I’ve been working on the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions post-divorce/separation, and facilities communication between two parents who may not get along very well anymore. All of this reduces a lot of conflict and saves people a ton of money in legal fees.

If you want to help people understand how to use a genuinely helpful product, and join a small, distributed team, then we should talk.

To apply, email me at careers@custodyxchange.com, and:

Include your resume in PDF format

Somehow use the word “carrot” in the subject of your email

Answer the following 5 questions in your email, in this order:

Where do you live and what’s your city like? (50-100 words)

Why are you looking for a remote job? (50-100 words)

Why will you do well working independently, with limited supervision? (50-100 words)

What experiences do you have that would be relevant for this position? (100-200 words)

How many hours per week do you want to work, and what would you be happy earning, in this long-term, remote position?

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