We go where help is needed

We know that there are many people in need and some just can’t get to us, so sometimes we just have to go to them. It takes longer, but it can be worth it.

When John* called our Adviceline needing help with housing costs, with disability benefits and debt he was desperate.

And although his disability meant he couldn’t leave the house – he was being threatened with eviction.

He had been turned down for Employment Support Allowance (ESA), had his Personal Independence Payment (PIP) reduced and his Housing Benefit and CouncilTax Reduction applications were refused.

When people have numerous issues, there are often complexities in their circumstances and this was certainly the case for John.

He needed someone with knowledge, skill and time to get to the root of his problems, but also to deal with the urgent issue of eviction.

Fortunately for John he had our dedicated, experienced volunteer Adviser Kevin, who visited him at home over 10 times, made countless phone calls and wrote many letters.

The outcomes for John are positive. He now gets Employment Support Allowance, has had his housing benefit and Council Tax Reduction reinstated and backdated payment made. We are still working with John to get his house fit for someone with his disability and we are supporting him to challenge his PIP decision.

John is settled in his home and has a regular income, things we can take for granted.

Kevin did not work alone, together with the Welfare Rights Team, our Energy Adviser and now the Adult Care team they showed how investing time and working together can really change a life.