Are you an Agency?

"Appalling customer service, just a joke, returned my boots after days of owning because of the sole deformed in one boot which started making me walk oddly, so I bring it back to the store to let them have a look and the sales guy has a look at just the one boot and says it's fine nothing wrong with it, how can you tell if the sole is the same shape as the other boot by only checking one shoe? And what I get is an outright refusal of a refund, email to above the store are just ignored. I'm going to have to do a charge back as it's the only way I might get my money back as I've had no support at all, highly suggest avoiding this company as after sales support does not exist."