We advise that this situation is now resolved and services are operating normally. You may now use our email channel (support@umbrellar.com) to contact support.

Kind Regards,

The Support Team

===========================================================

Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter, please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.

Regards,

The Support Team

]]>Dear Customers,

A small number of customers may be minimally affected by maintenance activity between 11am and 2pm today, Wednesday 12th September.

We apologise for any inconvenience caused.

Regards,The Support Team

]]>Dear Customers,

A small number of customers may be minimally affected by maintenance activity between 11am and 12pm today, Wednesday 5th September.

We apologise for any inconvenience caused.

Regards,The Support Team

]]>We will be carrying out a scheduled network change on Wednesday 8th August at 8am.

Customer services will remain running and are not expected to be degraded by this change.

Technical Details

As part of ongoing network improvements, we will be de-peering with the Auckland Peering Exchange (APE) run by CityLink at 8am, Wednesday 8th August.

All IPv4 and IPv6 Prefixes currently advertised to Umbrellar Group brands via APE are covered by other Upstream Transit suppliers (Vocus, Vector and 2 Degrees) along with newly installed Multilateral Peers (MegaPort).

]]>This morning there has been outage from 10:25 through to 10:50.

This outage has been resolved, with investigations underway.

The outage was a network outage which will have caused downtime for client services.

]]>Dear Customers,

This issue has now been resolved, all systems are coming back online now.

Thank you for your patience.

Regards,The Support Team

]]>Dear Customers,

We are aware of a network connectivity issue at present, which will be affecting all customers. We are working urgently to get this restored.

We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website where possible.

We apologise for any inconvenience.

Regards,The Support Team

]]>Dear Customer

Thank you for your patience.

Our upstream telephony provider for our Service Desk has now resolved the issue and restored services. Our phone systems are once again fully operational during our standard support hours.

You can also continue to contact our support team via email.

Again, thank you for your patience during this time.

]]>Dear Customers,

Please note all phone support systems are currently down, we are urgently working to restore the service. We have spoken with our upstream provider who have confirmed it as an issue at their end. We have no ETA at this stage but will update as soon as possible.

In the meantime for any urgent support requirements please lodge a support ticket through the website.

The next SRS release maintenance window is scheduled for Sunday 27 May, 7:00-9:00 am, NZST (+12:00 UTC) during which time we will release version 7.16 of the SRS software.

Registrar Impact------------------------

At the recent Registrar Advisory Group meeting a request was made to increase the frequency of zone pushes. With this release we are changing the frequency of the zone pushes from the SRS to our authoritative DNS servers. The current frequency is once per hour on the hour and this will be changed to every 15 minutes. Apart from the increased frequency of updates we do not anticipate any other impact.

]]>We have identified a failed node in our dual-site cluster based in our Christchurch datacentre. Our engineers are working with the hardware vendor to restored service. Customers may experience higher than normal disk latency while the node remains in a failed state. Further updates pending as we receive information from our vendor.]]>Dear Customers,

We are writing to advise that we have scheduled security patching that will require reboots on our MySQL servers during the following period.

Start Time: 12/04/2018 22:00 NZSTEnd Time: 13/04/2018 02:00 NZST

The following database servers will be affected

mysql2mysql3

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

]]>Dear Customers,

We are writing to advise that we have scheduled an upgrade of our control panel system.

Start Time: 12/04/2018 22:00 NZSTEnd Time: 13/04/2018 02:00 NZST

During this time, you will not be able to login and manage your account.