IT Service Center

Monday – Friday

Saturday – Sunday

Supported Software and Hardware List

Last Updated: 07/13/2015

Overview

This list of software and hardware (below) is used by the IT Service Center to guide their responses to support requests, and endorsed by the Office of the Associate Vice Chancellor for IT & CIO, Larry Levine. These standards enable OIT to provide users with high quality support and cost-effective service.

The standards are not mandatory and technicians will give their best effort to support older products. However, adhering to them will ensure that customers have effective support at the IT Service Center and will be successful at the University of Colorado.

This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact oitfeedback@colorado.edu.

Please note:

Hardware manufactured by unknown vendors will be supported on a case-by-case basis.

Service Center personnel will not open the case on any laptop to install peripherals or memory due to warranty restrictions, however, you may be referred to the CU bookstore (for Apple merchandise) or another vendor to have these services performed at your expense.

OIT will not support any prereleases of software (i.e., no alpha or beta releases).

The list of supported software may increase during the course of a single academic year, but no applications will be phased out mid-year.

If a vendor drops support for software, OIT will continue to support that product with an upgrade option that may incurred a cost to the end user.

Software Life Cycle Chart

Confused about when to upgrade your software? Use the OIT provided Software Life Cycle tool to learn about when software applications are in early release, recommended, near the end of life, or should be upgraded.

Hardware Minimum Support List

The specifications below detail the minimum hardware requirements to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians):

PC Desktop and laptops

Intel Core 2 or Core i (i3, i5, i7) processors.

Both: 2 GB of RAM

Mac desktop and laptops

Any Mac with Intel Core 2 or Core i processors.

Both: 2 GB of RAM

Software

The specifications below detail the minimum software version that is required to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians).