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Why are the apps on my phone crashing and force closing?

In some instances, an app may force close, crash, frequently freeze or stop responding, or generally not work as the app was designed.
This can be caused by many factors, but most app issues can be fixed by updating the software or clearing the app data.

App updates usually contain patches to fix problems identified with the app. Some app updates are delivered through Google Play Store , while others are in device software updates.

Clear app data

Clearing app data will delete all settings, saved information, or other configuration from the app.

Important: Before doing this step, make sure to back up any important information.

Go to
Settings.

Do one of the following:

Tap
Apps & notifications > See all....

Tap
Apps.

In the app list, find and tap the app that is experiencing the issue.

Tap
Storage > Clear storage.

Tap
OK to confirm.

Update apps from Google Play Store

Make sure all of your apps are up to date, since many app developers will include performance improvements with app updates.

Open the
Google Play Store app.

Tap , and then tap My apps & games. In the Updates tab, available updates for installed apps will be displayed.

Tap Update all to update all installed apps. To update specific apps, tap the Update button next to the app.

Update your phone's software

If the issue is not being caused by an app, check for updates to your phone's software and if an update is available, download and install it.

Go to
Settings.

Tap
, search for
Software updates, and then tap it in the search results.

Note: In certain phone models, you may need to search for
System update.

Tap
Check now.

Reinstall an app

If the app was downloaded or updated from the
Google Play Store
app, reinstalling the app or update may resolve the issue with the app.

Go to
Settings.

Do one of the following:

Tap
Apps & notifications > See all....

Tap
Apps.

Select the app that is experiencing the issue.

Select
Uninstall for apps downloaded from the
Google Play Store
app, or tap
> Uninstall updates for preinstalled apps.