<p>We’re not sure whether or not we’ll post the rest of the internal documents we have in our possession. If you think there’s value in us doing so, <a href="http://www.canonrumors.com/forum/index.php?topic=20341.0">please sound off in our forum</a>.</p><p><strong><span style="color: #ff0000;">c</span>r</strong></p>[/html]

This is a little like the "friend" that has info about your wife's infidelity and is happy to tell you he has the info, but not sure he wants to actually tell you.

Get serious CR Guy, either you have the info, or you don't, you decide with advice from your legal counsel to share the info, or don't.

Basically it's called "piss or get off the pot", the whole basis of your starting a thread on this is demeaning, to you.

Well said. If CR does not publish this info I will feel totally let down. Besides why is the site taking itself so seriously? If it publishes known information, what is the issue? I sometimes wonder if CR is even looked at by Canon.

Not really sure I can see the unethical in "my out of warranty autofocus failed" -> replace part and charge"vs"my out of warranty autofocus fails in cold weather" -> replace part, acknowledge goodwill action and charge nothing

If they charge for repairs in both cases, then I can understand the calls for unethical, but making sure the customer really is affected before doing goodwill repairs is not a very strange policy.

Publishing a bulk of documents would lead to a number of claims for warranty/goodwill repairs of equipment that is working perfectly. A lot of people will claim they have observed the issues to get a free repair "just in case".

Please post all information available, I think this is very valuable to all of us struggling with design flaws etc.Recently this winter I shot some spots competitions and felt that too many of my pics shot with the 1DX were soft. Now I have the impression that my camera might be affected and I have better arguments to talk to my Canon reps.

Also I struggle to get my 24-70 II repaired. It is terribly unsharp to the right third when focussed to infinity, just ridiculous. Sent it in twice to CPS with sample pics and all I got back was a lens with the message it would be within specs from Canon. But the quality of the pics is awful, the old 24-70 which I still own is better than the new one! 2000 Euros wasted?! Anyone else with this problem, btw?

Yesterday we posted an internal service advisory for the Canon EOS-1D X and EOS-1D C. These are advisories that are only known to a select few within Canon and not told to the consumers.

We have a lot of more of these documents that cover various Canon lenses and camera bodies, there’s even more on the EOS-1D X mirrorbox.

The person that sent them to us didn’t have an issue with Canon keeping this stuff internal. However, they were upset that a lot of the issues are known to Canon and they’re still charging customers for the repairs out of warranty. There are a couple of lenses with design flaws and Canon is charging $250-$450 for these repairs out of warranty and not fully disclosing the design flaw to the customer.

We’re not sure whether or not we’ll post the rest of the internal documents we have in our possession. If you think there’s value in us doing so, please sound off in our forum

cr

With the last sentence it sounds like you are blatantly bating people to generate more site traffic and have no intention to post anything. It is also worth noting that since the post, you have not followed up. If you were seeking the possible pro's and con's, then I would have expected you to contribute. You haven't, which again leads me back to the 1st point.

I understand the response from many people who are worried about their investment having a flaw or known issue. Part of me would be similar, especially if I knew the equipment may fail at a decisive moment, even more so when it costs thousands of pounds. The problem, as stated, is that many people would indeed try to pre-empt such a problem and unless the internal documents highlight the % impact, then you cause a storm of requests to Canon for a very small issue.

Frankly, whereas you intentions may have been honourable, this thread comes across as manipulation.

I concur with the conclusion of one of the other posters. Provide the info anonymously to your local authority. Providing it to media I think would just result in further exploitation to increase publicity.

Speak about class action is indeed what would make any website owner be incredibly reticent to publish such information.

Finally, I think what would be helpful is indeed to start a new section about actual faults / repairs by model in this site. People can post their problems, see if others concur it as a fault or corroborate based on their own equipment. That would be a useful outcome IMHO. A thread per equipment with sticky post with stats of fault issues (unsharp glass, back/front focus etc) allows people to see problems, but of course would only be useful if those people who *dont* have the problems also post likewise.

Logged

If life is all about what you do in the time that you have, then photography is about the pictures you take not the kit that took it. Still it's fun to talk about the kit, present or future

Strange that we suddenly have quite a few first time posters asking the documents to be published or claiming that they've had problems with their gear.

I do not find an issue with that.

I find it highly suspicious.

Maybe it is, may be it is not.I am not a first time poster and at the same time asked for more material. The reason is I have a 24-70 2.8 ii which did not belong to any of the problem' categories were referred in this forum (clicking, bubbles, front element coming in contact with the filter and coating issue). So I though I was lucky.

But i stumbled upon 3 Errors 01 (Communication between lens and camera). Since the lens was new and the camera didn't have issues with any other lens it was a 24-70 2.8 II lens problem. It didn't happen again but I will always be afraid that it might happen so in important shootings I will have to carry a backup lens of similar characteristics. Now I learn that my lens will possibly have issues with a problematic spring (if seems it is made before aug 2013).

Strange that we suddenly have quite a few first time posters asking the documents to be published or claiming that they've had problems with their gear.

I've had several "lens communication" lock-ups with my 70-200mm f/2.8 IS USM over the past year since updating my 5D3 firmware and it just happens randomly, so I'm sure there's some sort of issue there. My older Canon cameras are rock-solid though.