BRANDS

General Terms

Dear customers,

We would like to kindly ask you to carefully read following conditions, before using our services. Each visit to our web site, as well as shopping, means that you have read these conditions and that you agree with them fully. If you don’t agree with following conditions, we would like to ask you not to use this web site. Company Alexandar D.O.O., Novi Sad is the rightful owner of this web site and it has the right at any time to update, change, delete or to modify in any way ground rules, regarding compliance with new regulatory or legal measures.

Alexandar D.O.O. would like to welcome you to web sitewww.alexandar-cosmetics.com

Alexandar-cosmetics.com allows you to use services and contents of this web site according to stated conditions of use. Conditions of use are applicable on all contents and services of alexandar-cosmetics.com and are binding for each user. Entering any part of the web site, it is considered that all users accept the use of this web site, only for personal use and at their own responsibility, and that they are familiar with below stated conditions of use:

If you decide to enter this web site outside of Serbia, you are doing that on your own initiative and it is founded that you are responsible for respecting valid local lows. All conditions are regulated and they are being interpreted in accordance with the law of Republic Serbia and principles of resolving the disagreement of laws won’t be applicable. In case of any dispute with Alexandar D.O.O. involving web site alexandar-cosmetics.com, as well as all contents and materials on it, jurisdiction is Commercial Court from Novi Sad and all International Courts that are dealing with protection of rights of intellectual property.

Copying, distribution and use of content on website, partially or entirely, in any form, for other purposes (private or commercial) is strictly prohibited. Also, except mentioned, user is forbidden to use any of the website content, partially or entirely, without a previous written permission of the copyright owner. It is allowed to use website in informational purposes only, according to the terms of use.

Alexandar D.O.O. has every rights and special permits for use and publishing content on website alexandar-cosmetics.com, that has been taken over by third party, the independent producers.

Unauthorized use, copying or any kind of distribution any part of website or content (website name, logo, texts, pictures, photos, videos and audio materials, database, software, programming code), without permission of the copyright owner, is considered to be copyright infringement and it subjects to lawsuits. For violation any part of terms of use is competent commercial Court in Novi Sad, as well as all international courts, which area of expertise is copyrights protection.

Personal Data

USER PERSONAL DATA

Personal data that you forward to website Alexandar-cosmetics.com, while register in purpose of accessing the pricelist and online purchases, will be treated in accordance with document of privacy on web. Alexandar D.O.O. is able to collect personal data about web user. In accordance with informatics files and freedom law, modified and supplemented, user has rights to access, change, as well to erase their personal data. In order to exercise their rights, the users can refer to the e-mail: alexandar@alexandar-cosmetics.com or by telephone: +381 21 455 558.

While you are entering your personal data, you are obligated to provide true, accurate, valid and complete information (and as long as you use our account on the web site, to update those information so they can be accurate, valid and complete).

You are responsible for maintaining confidentiality and security of your username, password and account, and will be responsible for all activities that happened on account that is protected by your password, as well as all usage of your username and password, whether you are, or not authorized other person. You agree to notify Alexandar D.O.O. about every unauthorized use of your password, and every other violation of website security.

You agree that you are not using the website to violate local, republic and international laws and other law acts (files, documents). You agree that you are not representing yourself as other person or entity or on any other way false represent your connection with person or entity.

It is forbidden you to influence or obstruct the web site, server or networks related with web site. You agree not to use programs for data mining, robots or similar methods for collecting or extradition data of web site. It is strictly forbidden to unauthorized access any part of the web site or any other account, computer system or networks connected with web site, through hacking, stealing passwords or misuse on any other way.

Materials Provided by User

MATERIALS PROVIDED BY USER

Alexandar D.O.O. doesn’t want to receive from you confidential information that cannot be freely disposed. Every material, information or other statements that you transfer or send will not be considered confidential or those ones that cannot be freely disposed. Alexandar-cosmetics.com doesn’t have any obligations for these statements. Our employees can copy, reveal, distribute, apply in any other way use these statements, as well as data, pictures, sound, text and all other materials contained in them for any kind of commercial and noncommercial purposes.

It is prohibited to post or transmit to the web site or from it, any unlawful, threatening, abusive, libelous, defamatory, pornographic or other content and materials that are in violation of any law.Alexandar D.O.O. may suspend, temporarily suspend or modify your account or access the website or parts of the website, without notice, for any reason.

Of course, this data set does not include your personal information. They are in accordance with our Privacy Policy, we use for internal use only, do not disclose to any third parties, but we use solely for the purpose of processing your online orders.

Use Of Content

USE OF WEBSITE CONTENT

Alexandar D.O.O. endeavors to publish and update the content of the web site and to provide customers with accurate information. However, Alexander D.O.O. cannot guarantee the accuracy, precision or comprehensiveness of the data that exist on the website. All content and information on the web site are designed only for informational purposes. In providing information about products, Alexandar D.O.O. partly relies on the description of the products made by manufacturers and third parties. It may happen that the material on this website has technical inaccuracies or typographical errors. Alexandar D.O.O. disclaims all warranties of any kind (including, but not limited to, express, implied or statutory) as to the accuracy, completeness, reliability content and information on the web site. We do not endorse any advice that you came through the web site.

Alexandar D.O.O. has put every effort to display the colors of products on the website as accurately as possible. However, the actual colors you see are dependent on many factors including screen used and its calibration or monitor settings. Alexandar DOO does not guarantee that the display of any color is accurate. If you are for any reason unhappy with your experience in using the Web site, please contact us at: alexandar@alexandar-cosmetics.com or by phone: +381 21 455 558

ACCESS TO THE WEBSITE

Alexandar D.O.O. strives to provide continuous access to the website, without obligation. It is noted that for the purposes of maintenance, synchronizing data, installation and all other actions technical requirements, access to the web site can be disabled. Alexandar D.O.O. is not responsible for the inability to access the website, or for the consequences to the user that may result from it. By using the Web site, you accept full responsibility for any damage caused by downloading the documents and contents of the web site.Alexandar D.O.O. shall not be liable for any direct or indirect damages caused by outages, faults and defects on the website. Alexandar D.O.O. shall not be liable for any personal injury, lost profits or other damages arising from the inadequate use of the Web Site.

MANUALS FROM THE WEBSITE

Each user must have permission to use content from the web site, which is not exclusive, and that is for private use. In this respect, the user is forbidden to copy or reproduce the content partially or entirely, by any means and in any format, now and in the future, to translate the application into another language or dialect, or to adjust an application or site that has any means other than the use of which he is authorized under this instruction. Alexandar D.O.O. is not responsible for the direct or indirect consequences and damage that can lead to inaccurate information or piracy.

Alexandar D.O.O. does not assume responsibility for the result of the advice that are given to the user. Alexandar D.O.O. makes no warranty, express or implied, and assumes no responsibility for the implementation of Council and the application of the product. They are given in terms of the instructions for use and must be verified by a qualified person. For further information or in case of any doubts, the user can contact the following address: alexandar@alexandar-cosmetics.com and by phone: +381 21 455 558.

LINKS POSTED ON THE WEBSITE

The links that are on our Web site may take the user to the websites of various associates, or independent producers solely to facilitate the work. If you use these links, you will leave our web site. Alexandar D.O.O. does not control the websites of independent producers and companies and is not responsible for any of these links, or their content. Therefore, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the links that are connected to our website, you do so entirely at your own risk.

Privacy Policy

PROTECTION OF PRIVACY DATA

Personal data that you forward to the website Alexandar-cosmetics.com, for registration in purpose of access to the price lists and Online purchases orders, will be treated in accordance to the Privacy policy on the web. In order to successfully process your order, we need your first name, surname, address, e-mail and telephone number. With the help of these data, we will be able to deliver your goods, as well as to inform you about order current status. We commit ourselves to keep all our costumers privacy protected.

We collect only a necessary and basic data about users, and data necessary for the business and informing users in accordance with good business customs and in order to provide quality services. We give customers choice, including the possibility to decide if they want to be removed from the mailing lists or not. All user data are strictly protected and are available only to employees, which they need for professional purposes. All employees at Alexandar D.O.O. are obligated to respect basic acts of privacy. We obligate ourselves that collected data are not used in any other purpose, and not be forwarded to other parties.

Besides specified, we collect, analyze and process data about products that our visitors require and buy, as well as the data about visited websites. Those data are used to improve our offer and appearance of our website pages, to make ability of easier usage and ordering.

COOKIES

Website Alexandar-cosmetics.com uses Cookies. Like it is usual on every internet site, for registration it is necessary that you approve Cookies. Cookies are standardly included in most of the Internet searching programs. Cookies represent small files that have been stocked on user computer for the purpose of easier navigation on the site and for personalized services. In order to benefit from a set of functions on the website, it is recommended to set your browser to accept cookies. Cookies do not include data that can identify you, and they are designed so that only Alexandar D.O.O. can use them. Cookie is textual file that has been placed on your hard disc by the web server. Cookies could not be used to start the program or to deliver virus to your computer. Cookies are uniquely assigned to you, and can only be read by the web server in the domain by which you’ve received them. Basic purpose of the Cookies is to provide benefits that can save you time during the visit on our website.

USERS CONSENT and CHANGE OF TERMS OF USE

Using our Web Site complies with user's consent to these terms. Alexandar D.O.O. reserves all rights to amend the Terms of Use, in terms of compliance with new regulatory or legislative measures and shall be deemed to have been accepted by the user without any reservations. Alexandar D.O.O. may revise these Terms at any time by updating this document. Conditions are binding on all users and it is considered that each user is familiar with it.

YOUR ACCOUNT

If you are using Alexandar-cosmetics.com you are responsible for maintaining the confidentiality of your account and password you received when registering on the website. Using Alexandar-cosmetics.com website, you are responsible for all activities that occur by your account and your password. We reserve the right to refuse service, terminate account, or cancel your order, if we find that they are not in compliance with Terms of Use. The information that you provided in purpose of registration on Alexandar-cosmetics.com we will use for the realization of orders and establishing business contacts and will not be used for any other purpose or in any way transmitted or sold to third parties.

Technical Support

COMPUTER EQUIPMENT / OPERATING SYSTEMS

Web site www.alexandar-cosmetics.com is available for all computing devices for general or personal purpose, desktop or laptop, which are using some of the following operating systems: Microsoft Windows, Mac OS, Linux, Free BSD and others.

Website www.alexandar-cosmetics.com can be accessed through all the tablet devices and mobile phones, which are used by some of the following operating systems: Android, iOS, Windows. Web site is adjusted for the use of all devices that are often used. It’s accessible in any screen size device, or any resolution of the screen.

SCREEN SIZE / RESOLUTION

On desktop and laptop computers, the web site is accessible on different screen sizes, which are expressed in inches: 12 ", 15", 17 ", 19", 21 ", 22", 24 " etc.
The recommended screen resolution at which the appearance of the website www.alexandar-cosmetics.com is optimal is width of 1200 px.

Price Lists

PRICE LISTS

In order to download and review price list, you need to register on our website, by filling the registration form with your personal information on the Registration page and create an account with a valid e-mail address. On that e-mail you will receive a password that you will use during logging in. By registering on our website and logging into your account, you will be able to download and view the complete price list of our product assortment.

When you select a category from the product menu, products prices will be located next to each product. Prices on the website are expressed including VAT. By entering into any of the product categories, you have the option to download a price list of all products from category you are in, in PDF format. To browse the price list in PDF, you need Adobe Reader, a program that reads these files.

Also, below the menu, on the left side, is stated the price converter, where you have the opportunity to choose the currency in which you want to display prices on our web site. By default, in Serbian version of the site, the prices are stated in dinars, while in the English version of the website prices are in euros. Products in selected category can be sort by prices from the highest one to the lowest one, and vice versa.

If your possibility of downloading and reviewing price lists expires, you can request an extension by logging into your account, and on the page “My Account” checking your data and clicking on the "Request for extension of the price view ".

Registration

REGISTRATION

In order to create account and register on our website, it is necessary to fill in the registration form, which is located on the Registration page.
In order to complete the registration, please enter your personal data in the fields and fill required, which are marked with *. Also, you need to enter a valid e-mail address so that the password can be send to you. This password you will use when logging into your account. When you fill out the registration form with complete and valid data, click “Send”.

By registering on our website, you can accomplish the following:

- Reviewing and downloading complete price list from our product range (assortment).
- Online ordering products via the web site.
- Possibility to contact us and send us a message at any time. You will receive reply as soon as possible.

After completing the registration, in your E-mail, you will receive a confirmation registration message, which will include a password, with which you will be able to log into your account. Please after registration is completed, check your Inbox and Spam (Junk) folder. In case you didn’t receive E-mail with the confirmation of registration, this means that during the filling the registration form you haven’t entered a valid e-mail address.

Products Review

PRODUCTS REVIEW

Products are organized by categories that you can overview through theproduct main menu. You need to click on one of the categories in the main menu "Products", located in the header of the website and then it’s going to open a list of subcategories that contains the desired category. Clicking on the open subcategories, all products from the chosen category will be open. If you are registered on our website and logged in your account, in this review you will be able to see the products price. So you can read a more detailed product description or view an enlarged photo of the product, you need to click on the desired product in a thumb view (a little icon (picture) that is located in the product group).

If you want to view the products of the same main category that you clicked on the main menu of the products, on the left side will appear the other subcategories, which allows faster access to categories of similar content. If you still want to review the products of the other major category, it is necessary to click again on the desired category in the product main menu, after which will a subcategory open.

Products Search

Products search is simple, fast and effective way for buyer to find a desired product. Searching products speed of the desired product is of great importance for the efficiency of order process.

Search for products on our website are being proceed via the Search field, located on the right side of the product main menu. The system performs product search for a given keyword, so that he follows title, code, or product category to show the closest result.

Clicking on the Search button opens up the field to enter the desired words and phrases for searching the product base.

Your Account

YOUR ACCOUNT

In order to create your own account on our web site, first you have to register with your valid e-mail address on page “Registration”. After successful registration, you will receive an e-mail with your own password that you will need to log into your account on our web site. Login to your account is located in the header of the site, at the top (next to the icon for Facebook and Twitter), where you may find fields for entering the e-mail address, that you entered during registration, and a password that you received upon the registration.

Logging into your account on our web site you can accomplish the following:

- Possibility to review and download complete price list of our product assortment.
- Ordering products online through the website.
- On your account you can review all data that you entered during your registration, as well as the date by which you can download price lists. In case you need to change your personal data (address, phone number…), you can modify them on page “Change Data”.
- In case you wish to contact us, ask any questions, send us your suggestions or complain, you can send us a massage on page “My Account”, where you have the possibility to send a new massage. You will receive a response as soon as possible.
- On “My Account” page you can read new received massages, as well as review all sent and received massages.
- In case you wish to log out from your account, you can do so by clicking on the icon “Log Out”.

Complaints and Service

Dear customers,

If you have purchased any device from our offer, and you have a problem with it (within the warranty period or beyond), our service department is here to help you. You can contact our customer service every day from 08h to 20h and Saturday from 08h to 15.30h, at the following phone number +38121 455 558.

Alexandar D.O.O. guarantees the quality of products from its product range (assortment). The warranty period for all electrical devices from our product range is 2 years from the date of sale printed on the receipt. All products are original brands and conform to the specifications listed on the website or in the instructions for use.

The provider of guarantee, in the warranty period, at its own expense, provides troubleshooting and product defects arising from mismatches actual with prescribed, more specifically declared quality product characteristics. In case of failure of this obligation, the provider of the guarantee will replace product with new one or return money to the buyer.

The buyer loses the right of warranty if the defect is caused by not following the instructions given for use, and if the product has been repaired by unauthorized persons.

In order to avoid misunderstandings, during the delivery, it is the seller and the buyer duty to review the product and to indicate possible mechanical damage, in which case the product will be replaced.

After a certain period of use, the product stops working within the warranty period or beyond, please let us know about it. Please be sure to keep the fiscal receipt for the duration of the warranty period, because without it you will not be able to achieve the warranty terms. In case we are not able to repair or replace the complaint product with new one cause of sellout, we will refund your money. The deadline for refund and determining the authenticity of what has the customer stated during the returning goods is 21 days from receiving goods to the service.

To obtain the right to claim it is necessary to:
- Defect (malfunction) of the complaint product you can report to the customer service at the phone number 021 455 558, which will refer you to the further procedure.
- Complaint item must be delivered in original packaging with all the components / documentation.
- You need to submit for review a fiscal receipt as proof of purchase.
- You need to write a concise description of the defect.
- All information about the status of a product that is on service the customer only receives from customer service.

Online Orders

By registering on our website and logging into your account, you can get the possibility to place order Online from our product assortment.

HOW TO ORDER?

From the menu, select the desired item and click on the (button) "Order".

After the first item being ordered, the order is being formed, which remains active until you complete the ordering process. At any moment you can interrupt the ordering and continue it for several days, because the active orders will be open.

In process of ordering items, there is a possibility of viewing the current order status, where you can track amount of the ordered products, as well as the total amount of your order.

After selecting all the items that you are interested in, in the current order, click “Finish and order”. Then you will be able to check and modify your data, if there has been any changing (shipping address, contact phone number). Also, you will be able to choose the delivery and payment method.
Then, your order will be automatically forwarded to our sales department, who will contact you in proper time, to confirm all the details.

CONTACT SUPPORT

For any questions or problems while ordering, you can contact our sales department at:Phone Number: +381 (0) 21 455 558 (every day from 08:00 to 20:00 and Saturdays from 08:00 to 15:30h)E-mail: alexandar@alexandar-cosmetics.com

Phone Orders

Dear customers,

At any time, during the working hours of our sales department, on workdays from 08h to 20h and Saturday from 08h to 15.30h, you can call our CALL CENTER +381 (0) 21 455 558
and verbally leave your order.

Order can be sent by fax to the number:+381 (0) 21 525 222

You need to know exact name or code of the item you want to order, and order quantity, in order to avoid confusion during the package sending. Also, it is necessary to leave your complete contact details (personal data) (name, address and telephone number) so your order could be properly realized.

Direct Orders

Dear customers,

Complete products assortment is available at our stores in Novi Sad:

WHOLESALE / HEADQUARTERS: Cara Dusana 69, 21000 Novi Sad, Serbia

RETAIL: Mise Dimitrijevica 1, 21000 Novi Sad, Serbia

By visiting our stores it is possible to get all the necessary information and assistance about everything you are interested in as well as the opportunity to experience all the new products from beauty world.

Distributors

Dear customers,

In order to improve the business, expanding the market and convergence sales assortment to users, Alexandar Cosmetics has distribution centers in all major cities all over Serbia. List of distributors can be found on the page “Distributors”, located in the header of the website.

From now you can save on transport costs and faster get to your favorite products. Find a distributor in your city and feel free to contact them and verify if they have in stock what you are interested in. Some distributors have our complete range (assortment) of products, and some retail stores have certain brands from our product assortment.

Delivery of Goods

DELIVERY GOODS

Delivery of items that you ordered is processed in shortest possible time via courier service:
- “Daily Express” delivery service, which is also our recommendation as the safe and effective method of package delivery.
- "Post Express" official courier service of Post of Serbia, which has the option of sending packages abroad.
- Courier service of your choice.

Courier services will, in accordance with their working hours, deliver your shipment by the following principle:
- Orders received on workdays until 12h are being shipped the next business day.
- Orders received on workdays after 12h are being delivered after two business days.
- Orders received on Fridays until 12h are being delivered on Saturday.
- Orders received Fridays after 12h and weekends are being delivered on Tuesday.

PAYMENT METHOD
Goods payment is provided in following two ways:

- By invoices through the company account (for legal entities).
- Cash on delivery while taking packages from the courier.

CONTACT SUPPORT

For any questions or problems during the ordering you can contact our sales department at:Phone Number: +381 (0) 21 455 558 (every day from 08:00 to 20:00 and Saturdays from 08:00 to 15:30 h)E-mail: alexandar@alexandar-cosmetics.com