Terms & Conditions

As a user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below.

Definitions

Listed below the following terms that will be found in these terms of carriage:

Consignment – A parcel or group of parcels sent through this service to each individual address.
Consignee/Receiver – The person who is receiving the consignment.
AWB/Airwaybill – The documentation placed on the parcel.
Third Party – The carrier with whom the order is placed utilising the account that World Cargo has with the major carriers.
Working Day – Monday to Friday from 9am to 5.30pm, excluding public and bank holidays.
Admin Rate – £5.00 + VAT
Guarantee – Collection or delivery guarantee on applicable service or ‘your money back’.

Obligation to the customer

World Cargo International will arrange delivery of the consignment/s through a third party service with a reputable carrier as chosen at the time of ordering.

World Cargo International arrange for the collection, please ensure the correct parcel is given correct collecting agent.

World Cargo International have the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large.
In addition World Cargo International has the right to refuse any order/user from our system.

All queries/claims must be directed through World Cargo International who will then contact the relevant carrier on the sender’s behalf.

World Cargo International can only deliver to a full street address.
We cannot deliver to a PO Box. If a consignment has to be returned for this reason, no refund will be given.

World Cargo International require a telephone number for the receiver who may be called in the event of an address query. Please note for any overseas address a local number is needed, the carrier will not call a UK number. World Cargo International will not re ship any returned item if a telephone number has not been provided and the carrier could not call to arrange delivery.

All prices quoted on this web site are in pounds sterling, and do not include insurance of goods in transit. Please make arrangements for insurance if required.

All prices quoted are based on third party tariffs which may change with or without notice. A Supplimentary invoice will be raised in this instance.

Payment is taken by bank transfer, cheque or cash on collection.

This service can be cancelled and a full refund will be given up until the time the consignment is collected.

The order and any cancellation of order will be confirmed in writing. If this is not received, please contact our offices where the transaction will be checked.

All refunds will be processed within 5 working days.

Prohibited & Restricted Items

Please check that we are able to carry your contents before placing your order. Items that are strictly Prohibited are listed as such and CANNOT be sent through our services.

Restricted Items can be sent but will travel without any inclusive or additional damage / loss cover and are therefore sent at the owners risk, no claim can be made under any circumstances.

In the event of damage a Prohibited/Restricted item may be discarded depending on the condition of the parcel. No claim for loss or damage can be made on a Prohibited / Restricted item.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited / Restricted item.

In addition World Cargo International have a check box that must be ticked to state the Prohibited / Restricted items & Terms and Conditions list have been read before an order can be completed.

Please note – Hazardous / Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

Item/s sent within a Hazardous box will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES.

Collection & Delivery

Please note, we cannot specify a morning collection. You can request after a certain time if permitted, but collections will be made up until 5.30pm on any given working day.

Collections & Deliveries are made on Working days only. Saturday collections / Deliveries are available on request but are not guaranteed. Refund of the Saturday surcharge will be applied if delivery is not made on the relevant Saturday.

Please ensure you are in at the collection time that you request. A surcharge of £10.00 will be applied if you are out when the driver tries to collect.

A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel. In such a case a full refund will be given as there is no proof of service taking place.

It is the customer’s responsibility to ensure that all the details are correctly completed and displayed on the correct parcel and no claim or reduction will be made if the parcel is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver’s responsibility to check this information, so please ensure this is checked before he leaves.

Shipments to and from remote areas nationally and internationally on all services may be subject to delay. Please check the address with us prior to sending for advised transit times.

Transit times must be checked for the service ordered. Guaranteed services are not guaranteed to remote areas. Please check the collection and delivery address before sending to see if the guarantee can be offered for your consignment.

On some services there will be a surcharge if a re delivery is necessary. Please check the service description prior to sending.

A customs invoice must be completed for ALL countries outside the European Union. Four copies of this must be given to the driver on collection.

Some of our services are subject to a redelivery charge.
This is detailed in the surcharges section. Please ensure that the receiver is in to accept the delivery or you will have to pay an additional charge on each delivery attempt.

Please note we cannot mail to any PO Box address or BFPO address through our services.

Parcels should not be strapped or attached together. This is not a secure way for parcels to travel in the freight network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.

Customs Clearance

You are pre paying for the freight charges of your consignment/s only. World Cargo International has no control over any customs queries, delays or charges that may arise at destination. Customs charges must be paid in addition by the sender or receiver before delivery is made. World Cargo International reserve the right to pass these charges directly onto the person who placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.

Documents up to 1.5Kg do not need a commercial invoice to any destination. These should be declared as zero value. If a value is entered World Cargo International cannot be held responsible for any charges that may apply.

Consignment/s that exceed the value of £4,699 may be delayed as they will require further documentation for clearance.

Surcharges

Please ensure you are in at the collection time that you request. A surcharge of £10.00 will be applied if you are out when the driver tries to collect.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary.

Saturday delivery surcharge is available on request. See section on Collection and Delivery.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

Any Customs charges will be passed on in addition should they arise. Please see the Customs clearance section.

Some of our services are subject to a re delivery charge.
This is detailed in the services section. Please ensure that the receiver is in to accept the delivery or you will have to pay an additional charge on each delivery attempt.

Delay / Damage / Loss Claims

Late Delivery Claims

Any item that is sent to a guaranteed area on a guaranteed delivery service will be refunded in full. Certain exclusions apply, see below.

Exclusions

A Consignment will only be considered late if it is sent on a guaranteed service to a guaranteed area and exceeds the guaranteed delivery date.

On the advised services the driver will leave a Waybill document that you may have to complete with the to and from address details.
It is the customer’s responsibility to ensure that all the details are correctly completed and displayed on the correct parcel and no claim or reduction will be made if the parcel is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver’s responsibility to check this information, so please ensure this is checked before he leaves.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Guaranteed services are guaranteed to most areas. It is the Customer responsibility to check the area they are sending to is covered by this guarantee. A refund to admin rate will only be given if a delivery is made late to an area that is guaranteed, as long as the delay has not been caused by customs, incorrect addressing or a failed attempted delivery.

Please note that any guaranteed service will guarantee a delivery time once collected. If the collection fails it will be re booked as soon as possible this will be no later than 24hours as long as the customer is available for collection. No refund / discount will be given for failed collection.The only exeption to this is the Interparcel Premium service where the courier charge will be refunded in full if the collection or delivery fails to covered areas within the UK.

Please note we cannot mail to any PO Box address or BFPO address through our services. If such a shipment is sent no claim can be made for delay and return charges may apply.

If the item is not correctly labelled and or addressed the claim will be voided.

Any claim must be brought to us within 10 days of receipt in the case of delay.

Damaged / Lost Claims

While every effort is made to ensure safety of goods in transit, neither World Cargo International nor its agents accepts no responsibility over any loss or damage that may occur during delivery. Save where the Customer has made specific arrangements for insurance. The customer shall be responsible for effecting and maintaining appropriate insurance in respect of the Consignment whether in storage or Transit. Title to and risk in the Consignment shall remain with the Customer.

Each service comes with a limited amount of Transit cover which depends on the chosen carrier for the consignment. If you require cover on the full amount then you must declare the full value of the shipment as the additional cover replaces the inclusive basic cover. This cover must be taken out seperately as an additional cost.

The claim will be paid to the sender, the details entered at the time of ordering. Please ensure the exact name or company name is entered at the time of booking as we will charge £10.00 to re issue stop a cheque if the cheque needs to be re issued.

In the event of a claim a copy invoice will be needed to be provided to prove the value of the consignment/s.

In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim.

In the event of damage repair costs must be supplied. If the item cannot be repaired then we would need this in writing from a specialist for the full claim amount to be considered.

In the event that a claim is approved and repair costs are paid, no postage will be paid. Postage costs are only paid on approved claims where the full value of the goods have been paid.

A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost.

Any claim must be brought to us within 10 days of receipt in the case of delay/damage, and 28 days in the case of loss.

Claims can only be re considered up to a period of 12 weeks after despatch as the carrier only holds records for up to this period. If you wish to contest any claim decision, please write in to the Customer Service Director within this period.

World Cargo International aims to resolve any claim within 28 working days.

Exclusions

A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel. In such a case a NO full refund will be given as there is no proof of service taking place.

Your consignment/s must be packed to a professional standard, packed within a double walled box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged to a professional standard and in line with the above will be declined.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged.

Prohibited / Restricted Items / Items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return or could be discarded if they are damaged to such an extent such as smashed glass. No claim for loss or damage can be made on a Prohibited / Restricted Items /Items not boxed or sufficiently packed are excluded from our services and if sent are sent at the owners risk.

Hazardous / Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

Please note that any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines and Prohibited / Restricted items in addition.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

Parcels should not be strapped or attached together. This is not a secure way for parcels to travel in the courier network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.

If the item is moved / repaired or if the packaging is not kept until the claim is completed, then the claim will be voided.

The damaged item together with all packaging must be kept until the claim is concluded as more photographs or inspection of the item may be necessary. If the damage item and or packaging is not kept the claim will be invalidated.

Please be aware that you must sign for goods as “damaged” if this is the case. If you sign for goods in good condition, you will not be able to proceed with a claim. If you are unable to check when the driver is there, please sign for goods as “unchecked”.

No claim can be made for an item that has been requested to be returned but then delivered to the receiver. We cannot guarantee to stop any item once in transit, although will try and do so if requested.

Any claim must be brought to us within 10 days of receipt in the case of delay/damage, and 28 days in the case of loss.

Claims can only be re considered up to a period of 12 weeks after despatch as the carrier only holds records for up to this period. If you wish to contest any claim decision, please write in to the Customer Service Director within this period.

Liability

The person placing the order is responsible for the information entered. World Cargo International will not be held responsible for wrong information that is entered and any delay this may cause No refunds will be given in this instance.

On the advised services the driver will leave a Waybill document that you may have to complete with the to and from address details.
It is the customer’s responsibility to ensure that all the details are correctly completed and displayed on the correct parcel and no claim or reduction will be made if the parcel is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver’s responsibility to check this information, so please ensure this is checked before he leaves.

The sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited / Restricted item or an item that is insufficiently packaged.

You are prepaying for the freight charges and World Cargo applies these charges on your behalf to its account with the relevant carrier. World Cargo are not liable for any customs charges which may arise.

Liability is limited to the negligence of the company carrying the goods. Such liability is further limited to the direct loss suffered by the customer who placed the order with World Cargo.

Loss or damage under the following conditions will not be covered:

Acts of God

Consequences of war

Insufficient packaging / Incorrect labelling

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Director.

ABOUT OUR COMPANY

World Cargo International, was founded with the aim of providing a full service charge with a personal touch. Over the years there have been excellently systematized logistical requirements necessary for each export and as needed for each exporter, offering a personalized service that we have built an unrivaled reputation in terms of customer satisfaction is concerned.