"It's only words and it's from some kid, and that's one of the things the guy said to me on the phone. He said, 'You know, we employ 18- and 20-year-old kids.' I said, 'Sir, they're legally adults.'"

After their conversation on the phone, Peoples received an e-mail from Dan Silva of LAZ Parking of South Florida that started out with "Please accept our sincerest apologies." Part of it also said that moving forward "physical appearance will not be written on tickets" and that "this type of situation will never occur again."

In the e-mail written to Peoples, Silva also offered her free valet parking for next year and a gift card to a restaurant at Mizner Park.

"We deeply regret this incident and the company has apologized to the customer and the employee has been disciplined," said Luis Macedo, the general manager of LAZ Parking of Florida, in a statement on Friday. "LAZ Parking continues to be committed to providing the best customer experience possible."

Peoples said she is devastated by what happened, and doubts she is the first customer to fall victim to this kind of treatment. Now, she hopes whoever did it is fired and the insults are curbed.

"People should not accept employees slandering their patrons in any way, shape, or form," she said.