Patient Service Representative

A leading medical center in Boston, MA is looking for a Patient Service Representative to join their team. In this contract role, you will be responsible for directing patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. The ideal candidate will have excellent telephone customer service experience. Apply today!

Responsibilities for the Patient Service Representative:

Answer, screen and process a high volume of calls in a professional manner

Utilize and adhere to the phone scripts and guidelines for triaging calls

Utilize centralized scheduling system and software applications to schedule appointments

Verify and update patient’ s demographic information and transfer to registration for update as needed

Inform patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures

Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Strong typing skills 40+wpm

Knowledge of medical terminology

Strong organizational skills with great attention to detail

Strong multi-tasking and prioritizing skills with the ability to meet deadlines

Excellent written and verbal communication skills

Strong interpersonal skills with a customer service focus

Must be eligible to work in the U.S. without sponsorship

Contract Employee Benefits:

Health and Dental

Contract employees are eligible for subsidized health and dental insurance coverage upon completion of 120 hours on assignment within four (4) consecutive weeks working a minimum of thirty (30) hours per week.

Paid Sick Leave

Contract employees who are employed to work in the Commonwealth of MA may accrue and use up to forty (40) hours of paid sick leave per calendar year in increments of no less than one (1) hour.

401(k) Plan

Regularly recruited contract employees, who are U.S. citizens aged twenty-one (21) or older, are eligible to contribute to KNF&T’ s retirement savings plan with Fidelity Investments.

Short Term Disability

Contract employees are eligible for subsidized short term disability, covering up to 12 weeks of a disability including maternity leave.

Free Training

KNF&T uses a state of the art e-Learning software training system. We encourage all our contractors to take advantage of this training, which is available 24 hours a day, 7 days a week.