Universal Credit

Universal Credit is a new benefit for people of working age who are sick, unemployed and looking for work, or working but on a low income. It was introduced in Sunderland on 2 November 2015 for single people making new claims. From July 2018 it will be rolled out to couples and families.

It will replace:

Housing Benefit

Income-based Jobseeker’s Allowance

Income-related Employment and Support Allowance

Income Support

Child Tax Credit

Working Tax Credit

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

What if I am already claiming working-age benefits?

If you are already claiming working-age benefits, carry on as normal until you are notified by the Department of Work and Pensions (DWP).

What about Council Tax?

Council Tax support isn’t included in Universal Credit. Contact Sunderland City Council.

Important

Families with 3 or more children will not be able to claim Universal Credit until sometime after December 2018.

Applying for Universal Credit

Have access to the Internet as you can claim and manage your account online.

Have an email address set up

Have your National Insurance Number to hand

Have a bank, building society, credit union or post office account.

Details of income and any savings or investments

Details of childcare costs

Have proof of identity (Driving license, passport, debit/credit card)

If you have already applied or are already claiming Universal Credit please let us know.

Important:

Universal Credit is paid monthly so you will need to start to think about monthly rather than weekly budgeting. It might be a good idea to start saving, as new claims can take up to 4 weeks.

If you are in receipt of housing benefit your rent will no longer be paid to us once you start claiming Universal Credit. You will have the responsibility of paying your rent so make sure you have a payment method in place.

More information

Your first payment will usually take approximately 5 weeks. If you need help with your living costs while you wait for your first payment, you can apply for an advance. You can apply for an advance payment through your online account.

Some people find it difficult to manage when waiting 5 weeks for a payment. Our Money Matters Team can make a referral for you at your local food bank. They can also give you details of any free lunch clubs in your local area.

Gentoo has been working with the local community and staff to collect school uniforms. Speak to the Money Matters Team about an event near you where you can pick up school uniforms for your children for a minimal donation.