The complete cloud omnichannel platform will provide NEC Australia customers a solution with no on-premise infrastructure or upfront costs.

NICE inContact CXone can address the immediate operational needs and support growth within the business.

Jim Chryssikos, National Solutions Manager at NEC Australia, said, “NICE inContact CXone was selected as it provides the best of both contact centre and workforce engagement, with omnichannel routing capability.”

“We’re passionate about delivering the highest quality customer service to small, mid-sized and enterprise markets, and our extensive research showed NICE inContact CXone as being the best possible product for the mid-sized market.”

Paul Jarman

“We’re excited to partner with NEC Australia given their strength in the market and shared commitment to helping companies of all sizes achieve their business goals,” said Paul Jarman, NICE inContact CEO.

“Together we will provide a unified, complete cloud customer experience platform in CXone that powers exceptional customer experiences in today’s modern digital economy.”