Legal notice and Privacy policy

This notice and legal information pursue to regulate the use of internet web "www.solwayscuba.com" (from now on, SOLWAYS). We recommend to read carefully these indications before starting its use. To comply with the legally established Bill 34/2002, from July the 11th , on electronic services and trade of the information society, following details are indicated:

You will be authorized to receive the services offered on this web page (collectively referred to as "Flights") through this web page (hereinafter " web page "). These services are subject to the general conditions referenced and accepted on the web page and in accordance with the prices, rates and cancellation conditions shown at the moment of making a reservation. The web page will inform you about the booking process. Both the legal notice and privacy policy are important and integral parts of the General Conditions.

Reservation of the products offered by SOLWAYS can only be made by a person of age and with full legal capacity, in keeping with the law in force. Therefore, You:

* Shall not use the web page for any purpose other than for booking a SOLWAYS product * Shall not post, transmit or extend on this web page, or through it, any information which is or may be illegal, obscene, disparaging or otherwise harmful to SOLWAYS´ rights or to those of third parties. * Shall not make unauthorized, false or fraudulent reservations. * Shall not use any software, routine or mechanism that interferes, or tends to interfere either electronically or manually, with the operating capacity and functionality of this web page including, not to limit the foregoing, the loading or transfer of corrupt data or computer viruses in any way. * Shall not distort, alter or interfere with the appearance, layout or format of this web page or its support source code. * Shall not carry out actions that result in an unreasonable or disproportionately overload of the web page or its infrastructure. Without prejudice to any other right of SOLWAYS, the latter shall have the right to deny access to this web page and / or cancel any reservation, if SOLWAYS (at its sole discretion) considers that you have committed a violation of these General Conditions governing the commercial relationships or the privacy statement.PRIVACY POLICY OF SolwaysCuba.com

Sol Caribbean Tours, S.A. (hereinafter, “Solwayscuba” or “Us”) values its users and is committed to protecting their privacy. To meet this commitment, Solwayscuba has developed this privacy policy (hereinafter, the “Privacy Policy” or “Policy”), which describes the practices of Solwayscuba with regard to the collection, use, holding and sharing of personal information gathered, in observance of applicable legislation.
When you use Solwayscuba services, whether to conduct searches, sign up to receive offers and news or contract a service through any of its sales channels – call centre, website (hereinafter, the “Website”), you provide us with information. This Privacy Policy is aimed at helping you understand what information we gather, why we gather it and what we do with it.

As a user, you accept the practices indicated below; we therefore recommend that you carefully read the information that we have provided.
The data/file processor is Sol Caribe Tours, S.A., with registered offices at Edif. Santa Clara, 4to. piso, Of. 401 Calle 3ra. y 78, Miramar, Playa, La Habana, Cuba

1. What information do we collect?

Solwayscuba receives and stores a) information provided by you, b) information obtained from third parties c) public information, and d) information gathered by our systems, as described below.

Information provided by you:

To be able to make tourism reservations on Solwayscuba, you must provide certain personal information (hereinafter, “Personal Information”), which includes name and surnames, identity document number or valid identification and physical contact information (such as telephone number, address or email address). In order to formalise tourism reservations, you must also provide information about your debit or credit card (such as the credit card number, security code, the name on the card and the expiry date). At its sole discretion, Solwayscuba may confirm the Personal Information provided by contacting public bodies, specialist companies or risk centres, for which you expressly give your authorisation. The information that Solwayscuba obtains from these bodies will be treated confidentially.

You will always be able to choose not to provide any information, but in general certain information about you is needed for purchases or to carry out any transactions on Solwayscuba. If you choose not to provide certain information, you may be unable to enter into a contract with us.

If you make a reservation on behalf of a third party, you must first obtain the party’s consent before providing said party’s Personal Information. If said third party is a minor according to applicable legislation, you must declare that you have sufficient powers to provide said Personal Information and accept this Privacy Policy.

You may also provide opinions, comments and suggestions by voluntarily taking part in surveys and/or by answering questions sent by email or from the Website. In this case, in order to provide other users with real testimonies about experiences relating to services, you accept and agree that any Opinions that you send may be published by Us on the Website, or on other Sites with which Solwayscuba has contractual relations. In such cases, you may be identified by your full name and/or user name, photo, comment and nationality. By providing us with your Opinion, or by uploading real photos via the Website, you are irrevocably granting Solwayscuba all property rights over said photographs and Opinions. You are reminded that you can give your opinion anonymously or remove it, in accordance with the procedure indicated below in this Privacy Policy.

Always bear in mind that when you place information in a public part of the Website (including but not limited to notifications, chat groups, electronic photograph albums and comments on products and services), you are making them available to other members, Website users and the general public, which is beyond the control of Solwayscuba. Please remember the above and be careful with the information that you decide to share.

Information provided by third parties

To the extent permitted by law, Solwayscuba may also obtain Personal Information about you and add it to the Personal Information that you provide, whether it be from affiliated bodies, commercial partners and others sources from independent third parties, such as public data bases, information gathered during a telephone conversation with the customer service centre and/or through interactive applications. Bear in mind that all the information that we gather about you may be combined with the Personal Information. Any Personal Information obtained by Solwayscuba by the means described herein will be treated in accordance with the provisions of this Privacy Policy.

Information gathered by our systems. Cookies and web beacons policy.

Solwayscuba automatically collects and stores certain information about the activity of its Users. Such information may include the URL from where they came (regardless of whether or not they are on the Solwayscuba Website), which URL they access after, which browser they are using, and their IP addresses. This includes pages visited and searches made.

In order for the Website to function properly, Solwayscuba uses its own and third-party cookies.

What is a cookie? What are web beacons?

Cookies are specific types of information that a website sends to the hard drive of the User’s computer for registry purposes. Cookies can help with how a website is used, by storing passwords and preferences while the User browses the internet.

Web beacons, in turn, are images inserted into a web page or email and which may be used to monitor a visitor’s behaviour, such as storing information on the user’s IP address, the duration of the interaction time on said page and the type of browser used, among others.

How are cookies controlled?

Although most browsers accept cookies and web beacons automatically, at any time you can choose not to receive a cookie file by enabling your web browser to reject cookies or to warn you before accepting them (details are available at www.aboutcookies.org).

Bear in mind that cookie preferences should be configured for each browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari), and that by refusing to accept a cookie you will not be able to access many travel services and planning tools provided by this Website.

Analytical cookies:
used to view the browsing behaviour of visitors to the website, as well as recording the content they view and which is of interest to them. This helps us improve the service that we provide, as it means we can guarantee that our users can find the information they are looking for.

Social cookies:
used to provide functionalities related to social networks (Facebook, Google and Twitter) by enabling and controlling interaction with social widgets on the website.

Associated cookies:
used to monitor visits from our affiliate websites.

Advertising cookies:
used to gather information on your preferences and choices on the website. They are aimed at advertising networks, which uses them to show you personalised advertising on other websites.

Identification cookies:
used to identify visitors and establish matches with personal data included in our files, so as to send pertinent personal communications.
Cookies are specific types of information that a website sends to the hard drive of the User’s computer for registry purposes. Cookies can help with how a website is used, by storing passwords and preferences while the User browses the internet.

2. What use do we make of the information that we collect?

You expressly authorise Solwayscuba to record and process your Personal Information for the following purposes:
Managing your tourism reservation, carrying out transactions that you have initiated, and processing invoices or other tax-related documentation;

Offering you products and services, responding to questions and comments;

Sending you confirmation and updates about your trip, and any relevant information in this regard. This information may be sent by email, text message or WhatsApp to the mobile number that you indicate. These messages may contain (but are not limited to) information on services by Solwayscuba, as well as contact details of suppliers that might help with your travel experience at destination.

Contacting you for customer service purposes, to carry out consumption and preference surveys, statistics or analyses, notify you by email of special offers and of products and services related to trips that may be of interest to you, unless you wish not to (see 5.1 Opt-out policy further below).

In order to offer better services and provide its Users with information relating to their preferences, Solwayscuba may also carry out internal studies on users’ interests, behaviours and demographics, in order to gain a better understanding of their needs and interests, improve our commercial and promotional initiatives, personalise their content, presentation and services, and show advertising, promotions or banners of interest to our users.

Additionally, Solwayscuba uses the information from debit or credit cards (such as cardholder name, card number and expiry date) solely for the purpose of completing travel reservations made by you, including sending your details to the end suppliers of services to manage your reservations and/or purchase requests.

3. Who do we share information with?

You give your unequivocal consent for Solwayscuba to share the relevant Personal Information of its users with suppliers for managing reservations and/or purchase requests, such as airlines, hotels, tourism businesses that provide services at destination, vehicle rental companies, wholesalers, and other providers of products and services that you might contract through our Website. Additionally, you agree to share your Personal Information with suppliers that provide services for Solwayscuba, including commercial analytics, customer services, marketing and fraud prevention.

Solwayscuba may authorise service providers to gather Personal Information on its behalf, depending on requirements, to run certain elements of our Website or to facilitate the delivery of advertising adapted to your interests. Furthermore, Solwayscuba may share Personal Information with commercial partners, with whom we may jointly offer products or services. Said suppliers and commercial partners are subject to strict confidentiality contracts that prohibit the unauthorised use or disclosure of the Personal Information to which they have access. Solwayscuba may also share your Personal Information for the purpose of complying with applicable regulations and co-operating with the relevant authorities.

Finally, Solwayscuba may also share your Personal Information with companies belonging to the Solwayscuba.com group. In the event of any personal data being transferred, you are informed that the receiver of the personal data will assume the same obligations that apply to the processor transferring the personal data.

Bear in mind that if, by your own initiative, you freely and voluntarily provide information directly to the providers of services (regardless of whether or not they provide services for Solwayscuba), these providers will collect, process and store this information in accordance with their own privacy policies. Solwayscuba will not be held liable for any misuse of Personal Information made by third-party companies outside the website.

4. Where do we store and how do we protect the information collected?

Any Personal Information is collected and stored on our servers. Solwayscuba undertakes to guarantee that legally required standards are met for the protection and safekeeping of your Personal Information, through the signing of agreements or conventions with the purpose of ensuring the privacy of your personal data.

The Personal Information provided will be treated with the degree of protection legally required to guarantee the security of said information and prevent any unauthorised alteration, loss, processing or access.

5. How can the information collected be accessed, removed and/or updated?

5.1. Opt-out policy

When you carry out transactions or sign up as a user on Solwayscuba, you can opt out of receiving promotional circulars, message or notifications by email on offers, in accordance with applicable legislation. Accordingly, in each email message that we send you, you will be given the opportunity to unsubscribe. You may modify your choices at any time.

Bear in mind that exercising the right to opt out refers to promotional circulars, messages or notifications by email about offers. Therefore, you will continue to receive messages related to the status of your active reservations. In certain cases, Solwayscuba must keep certain Personal Information on file, for the purpose of resolving disputes or complaints, detecting and resolving problems or incidents, and observing the provisions set out in the Terms and Conditions for a period determined by law. In any event, a user’s Personal Information will not be immediately removed from our files for legal and technical reasons, including security support systems. Therefore, if Solwayscuba undertakes to make its best efforts taking into account the state of the art, it may occur that not all the Personal Information is definitively removed. You are informed that to make any modification to the information appropriately provided, you can enter the section “Begin Session” > “My Account” > “Update Profile”.

Users who have provided Personal Information are recognised as able to exercise the right to access, remove, cancel and update their Personal Information.

5.3. How to exercise the rights described above?

You can exercise them using any of the following options:

By sending the respective request to the address indicated, or by emailing privacy@solwayscuba.com. In your request, you should indicate your full name and, where appropriate, the document accrediting the legal representation of the bearer, attach a copy of your national identity card, indicate your email and postal address assigned for notifications, and a contact telephone number, as well as a clear and accurate description of the personal data for which you wish to exercise the right of access, rectification and cancellation, and documents justifying the change.

Once the requirements indicated above have been observed, and provided that it is appropriate to consider the request, Solwayscuba will inform you if the request has been granted or rejected.

By signing up on Solwayscuba, you are required to choose a user name and a password (i.e. to access a personal account on the Website). Additionally, you may access, update and correct the recorded information at any time by accessing “Update Profile” in “My Account” on the Solwayscuba Website.
This Website may contain links to other websites that have their own privacy and confidentiality policies. For this reason, we recommend that if you visit other website, you should carefully review their confidentiality practices and policies, as this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with Solwayscuba.

This Policy was modified and updated on 26 July 2018. Solwayscuba may modify this Privacy Policy in the future. Any modification to how Solwayscuba uses Personal Information will be indicated in future versions of this “Privacy Policy”, and will be published on this page, for which it is advisable to review the Privacy Policy from time to time.

If you have any questions about this Privacy Policy, the practices of Solwayscuba or its transactions on the Solwayscuba page www.solwayscuba.com, you can contact us directly.

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