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1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

In the step 3.7 when I click 'add ietm' the pop up window does allow me to chose a service but I do not get any OK button to click. All I have is the 'Cancel' button. I am not finding a way to add the service. I attached the screenshot - please help.OJS 2.3.6 and OJS 2.3.7 (both installations)OS platform LinuxPHP version 5.2.17Database driver mysqlDatabase server version 5.0.91

Yes. there seems to be entry in the table. Please see the screen shot attached. Also, I had to 'disable_path_info = On' for the installation to work. Not sure if this setting in the config.php got something to do with the problem.

Ah, if those database entries are present, then I've been barking up the wrong tree.

It's entirely likely that the citation assistant is not fully compatible with disable_path_info=On. If you are able to tweak your PHP installation so that this setting is not necessary, I would suggest doing that -- your URLs will also look a lot better. There are a number of threads about that setting in the forum. If you are able to do so, see if you can confirm whether that fixes the citation assistant.

Hello There!I also am trying to add an item to “Citation Extraction Services” and to “Citation Database Connectors” and when the window opens up the “OK” bottom is there but goes away soon after. I thought that it was a browser problem and tried IE (7-10), Firefox, Chrome, and Safari, nevertheless it did not change. The OK keeps going away. I was running OJS 2.4.1 and upgraded to 2.4.2 thinking that this release would fix this bug but it did not. I would appreciate your help because these two items are very important for the operation of a journal.Albert

Thank you for your interest. Well, I can only say this: “When you click on any of the two options a window with the “OK” and “Cancel” buttons below it opens up. Before you can have time to select any of the options on the drop box, the “OK” button is gone. You only can then use Cancel.” It is like a light that comes on and suddenly goes off.Why is that happening? Regards,

If you're familiar with browser debugging tools like Firebug, can you check to see what is being returned from the subrequest when you hit the problem? If not, you might be able to locate the same problem report in your PHP error log.