Buy Preferred Care

Note: When you buy Preferred Care through the Google Store, device repair or replacement is handled by Assurant, the company we’ve partnered with to provide coverage for your device.

What it covers

Accidental damage

Preferred Care covers your device for up to 2 incidents of accidental damage (including drops, spills, and cracks) over the term of your coverage. To start a claim, follow these steps.

Device malfunctions

Pixel 3, Pixel 3 XL, Pixel Slate, and Pixelbook

These devices sold in the U.S. and Canada come with a one-year manufacturer’s warranty to cover device malfunctions that occur through no fault of the owner. Preferred Care from the Google Store provides similar coverage for the second year.

If your device malfunctions in the first year after you bought it, contact Google.

If it malfunctions in the second year, visit mydeviceprotect.com or call Assurant at 877-406-4372.

If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.

Pixel 2 and Pixel 2 XL

All Pixel 2 and Pixel 2 XL phones sold in the U.S. and Canada come with a two-year manufacturer’s warranty to cover device malfunctions that occur through no fault of the owner.

If your device malfunctions in the first two years after you bought it, contact Google.

If it malfunctions after the two-year manufacturer’s warranty but within 30 months of when you bought the device, visit mydeviceprotect.com or call Assurant at 877-406-4372.

If you don’t know how long it’s been since you bought your device, check your order history on the Google Store or the store where you bought your phone.

Get expert help

File a claim with Assurant

If you need to file a claim in the second year, visit mydeviceprotect.com or call Assurant at 877-406-4372.

Unlimited Google Store support

You can call our Google support team of specialists for help with technical support.

Pixel Slate customers

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off, then on again.

What to know about filing a claim

Start your claim as soon as possible (within 90 days of the damage occurring, 1 year in Wisconsin).

Walk-in repairs are available through UBREAKIFIX for Pixel 3, Pixel 3 XL, Pixel 2, and Pixel 2 XL screen repairs only. You only need to pay the deductible.

You can claim up to 2 incidents of accidental damage during the term of your coverage. Each time you file a claim, you’ll need to pay a deductible - $79 for Pixel 2, $99 for Pixel 3, Pixel 2 XL, Pixel Slate, and Pixelbook, and $129 for Pixel 3 XL.

Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. (You can reuse the box your replacement came in.)

Print the attached prepaid shipping label and put it on the outside of the box. Check the shipping label to see how to ship your package.

Send your old device back within 14 days of getting your replacement. You can track your package with the return tracking number on your shipping label to see when it's been received. If you don't return your device in the 14-day window, you may be charged the unrecovered equipment fee listed on the Declarations Page of your servicecontract.

Pixel phone customers

Pixelbook customers

1Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant. For more information, including limitations and exclusions, see Preferred Care Sample Terms and Conditions. Your service contract with Assurant and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, or would like to request a paper copy, please contact Assurant at 877-406-4372. For customer support and general program inquiries, call 877-406-4372. To request a sample copy of the terms and conditions specific to your state, call 866-450-5185.