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Returns and Exchanges for UK Customers

All UK customer returns are now free so you can shop with confidence! You should have
a free postage label on the bottom of your invoice which comes with your order with
instructions on how to use it (also below). You will still need a Returns Authorisation
Number (RAN) - this is so we can keep track of your return and where it is in our systems
once we have received it back.

Returns Process

View your order history in your account by logging in OR if you checked out as 'Guest', login in to the order tracking here.

Click the 'Return Items' link next to the order you wish to return.

Follow the steps to obtain your return authorisation number.

Fill in the box on your invoice with your returns number and enclose this slip with your return.

Affix the returns label (found on your invoice) to the front of your parcel and take it to the post office.

Remember to get a proof of postage receipt from the post office and keep this safe - the post office should also give you a tracking number for your returning parcel.

And that's it! As easy as that!

If you have any problems/questions, or have lost your returns label, please contact
us at info@madcapengland.com for help.

Please allow 2 working days for your return parcel to be
delivered back to us and then another 2 - 5 working days for
your return to be processed by our returns department.

Free returns applies to your FIRST return/exchange only. If you subsequently
return more items and/or return any exchanges you will be responsible for the
cost of returning those items to us.

Please note, to take advantage of our free returns you must use our returns label.
We cannot refund your return costs if you return them us via another service or carrier.
(If you choose to do that, it will be at your own cost).

When you have recieved your RAN, simply return the item or items to us
in their original condition*, unused/unworn and with all tags, etc attached,
within 28 days of receipt.

All exchanges will be sent via our standard delivery method regardless of what
delivery method was used on your orginal order. However, you can pay for Express
Delivery for your exchange if you want it to arrive quicker. (Express exchanges
are £4.95 for a next day service, UK Mainland only and need to be arranged in advance.
Please contact us about this before returning your item(s))

We will issue a full refund (excluding original delivery charge) on receipt, or exchange
the item for a different size, colour or item if preferred. Some products are non-returnable;
these are clearly marked with a '+' next to the product name.

For UK customers we currently offer free standard delivery on orders over £75.00.
If items are returned and your order value works out to be less than £75.00 a standard
delivery charge will be deducted from the refund (currently £3.50). For more info and
full Terms and Conditions of our free delivery offer, please see here.