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Michael Levinson

City Manager

“We gravitated towards the Baldrige process because we were looking for a quality management program that was holistic in its approach and customer-focused. We also felt that by joining our state award program, initially, we would learn how to walk before we would run.

People say why Baldrige, my answer is very simple: Triple-A bond ratings on Wall Street from all three rating agencies, bringing capital projects in on-time and within budget, a 96% business satisfaction rating, a 94% resident satisfaction rating.

If you’re interested in meeting the needs of your customers in the most cost-effective way – if you want to do it better, cheaper, and faster, and live within your means – there’s no better way to do that than to work with your state quality program and the Baldrige criteria.”