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Returns & exchanges

It is the purchaser's responsibility to read the listing COMPLETELY PRIOR TO PURCHASING. Any listing for digital downloads are NOT finished products as noted CLEARLY in the listing. REFUNDS WILL NOT BE GIVEN IF YOU FAIL TO READ THE LISTING AND PURCHASE A DESIGN DOWNLOAD THINKING IT WAS A FINISHED PRODUCT!

Due to the custom nature of our items. Returns/Refunds are not accepted.

Digital files can not be refunded or exchanged for other files.

Order cancellations will not be accepted on instant downloadable designs!

Additional policies

Feel free to use our embroidery designs to create FINISHED PRODUCT to sell. No limit on small scale production. Commercial mass production would need approval prior to production. Our digital files are not able to be sold, traded or shared in whole or in part.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.