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Customer Service

EZCORP
•
24 S 1St StTempleTX76501, TX

Posted 2 months ago

Job Snapshot

Full-Time

Degree - High School

Banking - Financial Services, Credit - Loan - Collections, Retail

Customer Service, Retail, Sales

Job Description

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:

Providing excellent customer service by greeting customers, interacting with customers in person and on the phone

Processing sales, loans, and extensions

Coming to jointly satisfactory terms regarding items to be pawned

Performing opening and closing store procedures

Contacting customers to generate new and repeat business

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!

Requirements for the Customer Service Representative (Pawnbroker) role include:

High school diploma or GED

Minimum 1 year of customer service experience or retail experience

Excellent communication and interpersonal skills

Work well independently and as member of a Team

Multitask

Ability to offer and describe various solutions and benefits to the customer

Able to pass a criminal background check and drug test

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus

Adhering to all company policies, procedures, and regulations

Sales background, a plus

Bilingual, a plus

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.

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EZCORP

Serving the Nashville community, Easy Pawn makes getting the cash you need quick and easy. Shop Easy Pawn for the best in pre-owned, brand-name merchandise. Come visit one of our clean and bright stores where our friendly Team Members are happy to assist you.