What are the shipping guidelines?

Orders will be delivered using Pos Malaysia's Postal Services (Pos Ekspres, PosLaju or Air Parcel), or other courier services*.

Ready stock items - Packed and delivered within 2 working days after payment is received

Made-to-order and custom orders - Delivery time is stated in product description

Group Buy / Pre-Order - Delivery time is stated in product description *estimation only

We ships every every Monday, Wednesday, Friday. Orders placed on Friday will be shipped out the following Monday (except on Public Holiday). We provide deliveries to Malaysia, Indonesia, Brunei and Singapore.
Pos Malaysia Berhad assumes all liability for your package once the Dispatch Confirmation is emailed to you. Claims for lost parcels will have to be made with Pos Malaysia Berhad, and we will provide you with assistance.
Please leave a note in your Order Notes if you need insurance.
Any customs, duties or taxes are the responsibility of the customer.

What is the cost for shipping?

Delivery is based on weight and it is automatically calculated during checkout. Tracking numbers are emailed for all orders once shipped. You can also retrieve your shipment tracking number from Track Order page.

What are the international shipping costs and methods?

We ship to Indonesia, Brunei and Singapore.
Custom duties and import charges, which vary from country to country, are borne by the customer. We suggest that you contact your local customs office before you order.
All international orders are shipped using either Pos Malaysia Parcel via Air or EMS and DHL/TNT. All services will require signature upon delivery. Tracking numbers will be provided for all services by email once shipped.
All orders are charged based on combined weight.