I have received four phone calls this morning since about 9 a.m. ET. When I pick up the phone and say hello, I cannot hear the person on the other end. They try to call back, but the problem persists. Now, I have to either have them leave me a message or I call them back using the number on Caller ID. Please help.

Started having problems this morning. If I call people, its fine but if they call me, I cannot hear them. Been on with CS for close to an hour. Will let you know what I find out. They are close to saying "there's nothing we can do".

Bandwidth is 8Mb down and 768k up. Ping tests are fine with an avg of 25ms.

Started having problems this morning. If I call people, its fine but if they call me, I cannot hear them. Been on with CS for close to an hour. Will let you know what I find out. They are close to saying "there's nothing we can do".