Since the advent of Customer Success approximately five years ago, the rate of growth in the field of CS has been exponential. With job openings now totaling over 200,000, it’s safe to say that Customer Success has gone mainstream. We look to industry leaders to guide us in this new arena of customer interactions, and post-sale transformation.

The evangelists in this space take account management to the next level, pioneering the CCO, Chief Customer Officer, position, creating CS organizations from scratch, and sharing their best-practices with the world.