Tech Support Engineer

Bangalore,
Karnataka

Job Description

Greeting from DumiSoft!!!

We have immediate opening for Technical Support Engineer.

As a Technical Support (Tech Support) you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.

JD-
Installation & configuration of a company’s computer hardware operating systems and applications
Maintenance and monitoring of computer networks and systems.
Logging the queries of customers and employees.
Analysis of call logs in order to discover any underlying issues or trends.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Performing electrical safety checks on the company’s computer equipment.
Responding to call-outs in a timely fashion.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Requirements

Desired Candidate Profile:

Excellent problem solving skills.
Predominantly Voice Interaction support and also through email, chat & remote support
The capacity to work well within a team.
Attention to detail.
Logical thinking.
Expert knowledge in how operating systems and software works.
Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
The ability to prioritize your workload.
The capacity to clearly explain a technical problem to a customer/colleague.
Outstanding listening and questioning skills.

Experience: 0 - 3 Years.

Company Description

DumiSoft is a high quality software development company and a creation of highly...innovative software developers based in Dubai. The company is registered under one of the leading Dubai-based small business software developing companies, Duminex General Trading LLC which was founded in 2004. Over the years, Duminex has provided customers with high quality Cheque writing software, Cheque printing software as well as other products and services thus registering unparalleled satisfaction for all our customers.

At Duminex, we are committed to providing businesses with high quality accounting and cheque writing software. No matter the size of your business, you can rest assured that we are committed to availing the best financial and accounting software solutions that will help make your work easier, safer and more successful. All our services are designed to guarantee complete customer satisfaction with our eyes focused towards diverse industries around the globe. Our clientele include leading organizations, institutes, accounts, multimedia companies, software development companies, electronic and media firms, individual users and clothing stores among others.

Well, this is what the Dumisoft Cycle would help you with. Being a comprehensive Cheque Writer and PDC Management Software system that is able to eliminate human errors while writing cheques along with many other benefits, the DumiSoft Cycle presents you with a wide array of different cheque templates that you can choose as per your requirements. Read full description