Office 2007 attachments corrupt in Webmail recipient

Hello all! I am emailing an address from an Exchange 2003 mail server to an Exchange 2003 mail server. The user has no issues in regular Outlook client. But when accessing the attachment via their OWA client it can come out corrupt. This is not 100% of the time though. This user does not have this issue with any other networks emailing her files. It is only Office files of 2007 format. Has anyone seen this happen before? Thanks!

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

What file types are corrupted.
Can you post a screenshot of the error please.

thanks

0

mrosierAuthor Commented: 2010-08-30

Just .docx and .pptx. The files themselves are fine testing sending to others and working with them before sending. Also the receivers Outlook is good with the files. Something about retrieving them from webmail on her side and it is corrupt. I have requested screenshots and will post them here as I get them. Thanks!!

You need to add these entries in MIME TYPEs
.docx application/msword
.xlsx application/ms-excel

0

mrosierAuthor Commented: 2010-08-30

ok what about .pptx mime types? I did add mime types already to Exchange (not IIS) according to this article: http://support.microsoft.com/kb/952770 but the problem still occurs. But I will do IIS also. what about pptx mime for that portion?

Ok, Robert Planted. So now I have those entries from that article I sent you inputted in that location, and I have the entries you posted above in IIS accordingly. Should I restart any services and try again?

well to make life easiest, I am going to just restart the whole server this evening since I need to anyway. I will post tomorrow morning to let you know if things are better. BTW, just to be sure you understand, we are sending these mails using Outlook clients, not webmail. The issue is the recipient receiving them in webmail. We are not touching our own webmail in this situation. Thanks!

Actually they are an entire different network on a different server. My network is emailing their network (Exchange 2003 server in my network to a 2003 in their network). We send from Outlook full and she is receiving in webmail on their server is the issue. Should I point this out to them for OWA?

Hey Sunny! I am not getting any help with testing attachments from the people who are complaining about this issue. They have not said anything yet beyond the fixes I tried with your support, but I don't know if it is fixed or not because of the lack of help. I want to award the points, but what do I do if it pops up again?

you deserve them! I just went ahead and figured things are fine, and if they are not, I bet your solution is good for most of those who would have this trouble anyway ;)! Thanks for the effort on this trouble for me!!