Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

In 2018, the global technology services and business operations industry continues its obsession with all things automation. HfS’ research agenda in this area is informed by what we call the HfS Triple-A Trifecta (see Exhibit 1), where value can be found at the intersection of the formidable change agents of smart analytics, robotic process automation (RPA), and artificial intelligence.