Error: Timeout expired. The timeout period elapsed prior to the completion of the operation - when searching for a student during comment approval

When an Administrator goes to the Gradebook for comment approval and searches for a student they receive Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Article
Number:54648

Products:

Faculty_Access_for_the_Web

We resolved this issue in version 7.82.104, patch 19. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

1. Log into FAWEB 2. Go to the Gradebook tab and select to View by: Student3. Click the Binoculars, enter the last name.4. Click Search and receive the error message.

Environment

Affected ProductEducation Edge

Affected Version7.82

Resolved Version7.82

Affected Version (from previous KB)7.82.104, patch 16

Resolved Version (from previous KB)7.82.104, patch 19

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