We strive every day to exceed our customers' expectations of what self storage should be. As an entrepreneurial, locally owned and operated company, we work hard to get to know our customers and the communities in which we serve. Because we are small, we are able to quickly respond to customers' needs. We take great pride in our customer service. In fact, we are so confident that you will be completely satisfied with your storage experience that we offer a "Total Storage Satisfaction" commitment.

Like any other product or service, you have a choice in self storage facilities. We believe that once you visit our facility or talk to one of our trained staff, you will quickly conclude that there is no other facility worth storing your valuable belongings. Whether you are storing your personal or business items, we offer many features to make your storage experience the best it can be.We ask that you please book your reservation no more than 30 days in advance of your move-in date as we cannot guarantee availability for more than 30 days. Of course, we will always do our best to serve you!

Also, please make note that there is a one-time administrative fee of $22.00 due at move in and that a lock and insurance are required in order to rent your unit. We welcome you to use your existing lock or insurance. Thank you.

Customer Reviews
18 Reviews

5 star5

4 star10

3 star3

2 star0

1 star0

100% of respondents would recommend this facility to a friend.

Pros

Good Value (14)

Secure (14)

Good Service (14)

Clean (17)

Cons

N/A

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3.0 out of
5 stars

David

Jul. 23, 2015

Not Internet Friendly

The facility is great. But if they turned off the telephone and locked up the office, the place couldn't survive. They said I could manage my account(s) by internet, but it simply is not true. They don't answer email, they don't provide us with all the stuff we need to establish internet accounts, and they don't go back and identify customers who said they wanted to be internet customers - but never became internet customers - and find out what happened. In my case, I gave up because their system for registering accounts just doesn't work. The management is clueless that their system doesn't work and makes no effort to reach out to customers like me. They don't want to know that it's broke and they don't want to fix it. So I pay my bills in person. If they got their Internet access fixed, and got me registered, I would give them 5 Stars.

Price - 4/5 (Good value)

Security - 5/5 (Extremely secure)

Service - 3/5 (Helpful)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

5.0 out of
5 stars

Ayanna

Apr. 8, 2015

Nice people

Everyone was really nice and helpful

Price - 5/5 (Excellent value)

Security - 5/5 (Extremely secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

4.0 out of
5 stars

Tobie McQueen

Jan. 26, 2015

Excellent 1st impression

Moved into the unit last Sunday. The gentleman with the ponytail at the front desk was friendly and informative. The place was clean and the unit was easy to find. The only thing I don't like is not having an option to decline having insurance on the unit. This is a must, you either buy theirs or bring your own policy. So the $44.00 unit is now costing me $53.00.

Price - 4/5 (Good value)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

Comment from Route 1 Self Storage - Laurel on Jan. 28, 2015

Thank you for your feedback. If you have homeowner's, renter's insurance, or another policy that will cover your goods while in storage, that insurance is acceptable. We offer the tenant insurance as a convenience for those who don't have other insurance but purchasing it is not a requirement. Thank you.

5.0 out of
5 stars

David

Mar. 25, 2014

Close, clean, and affordable.

Price - 5/5 (Excellent value)

Security - 4/5 (Very secure)

Service - 4/5 (Very helpful)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

3.0 out of
5 stars

Shabazz

Feb. 20, 2014

The price was okay. I think you should specify online that insurance is mandatory and not included in the quoted price. The storage place is okay.

Price - 3/5 (Fair price)

Security - 3/5 (Secure)

Service - 3/5 (Helpful)

Cleanliness - 4/5 (Clean)

Recommended: Yes

4.0 out of
5 stars

Patrick

Feb. 11, 2014

from online reservation to check in was outstanding with no problems

Price - 4/5 (Good value)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 4/5 (Clean)

Recommended: Yes

3.0 out of
5 stars

Kameron

Jan. 28, 2014

Everything was fine, but the timer to set to keep the door open while I moved things in didnt work.

Price - 4/5 (Good value)

Security - 3/5 (Secure)

Service - 4/5 (Very helpful)

Cleanliness - 4/5 (Clean)

Recommended: Yes

4.0 out of
5 stars

Robin

Jul. 16, 2013

Everyone was more than helpful and I am very glad I chose Route 1 storage.

MOVE-IN WENT FLAWLESS. THE MANAGERS WERE VERY HELPFUL ATTENTIVE TO MY NEEDS. THE STORAGE SITE IS VERY CLEAN AND LAID WELL.

Price - 3/5 (Fair price)

Security - 4/5 (Very secure)

Service - 4/5 (Very helpful)

Cleanliness - 4/5 (Clean)

Recommended: Yes

4.0 out of
5 stars

Alexus

May. 14, 2013

My OVERALL experience was GREAT. I will use this facility again.

Price - 5/5 (Excellent value)

Security - 1/5 (Not at all secure)

Service - 1/5 (Very unhelpful)

Cleanliness - 4/5 (Clean)

Recommended: Yes

4.0 out of
5 stars

Richard

May. 7, 2013

Price - 4/5 (Good value)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 4/5 (Clean)

Recommended: Yes

5.0 out of
5 stars

Russ

Mar. 19, 2013

very good experience

Price - 4/5 (Good value)

Security - 4/5 (Very secure)

Service - 4/5 (Very helpful)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

4.0 out of
5 stars

Gary

Feb. 7, 2013

All good no problems

Price - 3/5 (Fair price)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 4/5 (Clean)

Recommended: Yes

4.0 out of
5 stars

Angela

Nov. 27, 2012

Great value. Good location. Excellent service.

Price - 4/5 (Good value)

Security - 4/5 (Very secure)

Service - 4/5 (Very helpful)

Cleanliness - 4/5 (Clean)

Recommended: Yes

4.0 out of
5 stars

Bobbie

Nov. 20, 2012

Great prices! After looking at quite a few storage facilities online, Route 1 was everything I was looking for... best price, good customer relations, hassle-free.

Price - 5/5 (Excellent value)

Security - 4/5 (Very secure)

Service - 4/5 (Very helpful)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

5.0 out of
5 stars

Diana

Aug. 5, 2012

Friendly Staff, Quick check-in, good instruction

The staff was friendly and welcoming, able to answer all my questions and explain how it works there in good detail.

Price - 5/5 (Excellent value)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

4.5 out of
5 stars

Eric Crouch

Jun. 22, 2012

Needed summer storage for furniture

Easiest check-in process ever! Processed paperwork, received key and moved everything in within an hour.

Price - 5/5 (Excellent value)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

5.0 out of
5 stars

Kyle J.

Sep. 28, 2010

A 5 Star Facility With 5 Star Service!!!

I've been renting units here for several years, and even moved units from another facility to here because the rates and service are so good. The management team is friendly and helpful and the rates are very competitive. Gate access hours are the best in the business and the property is always kept clean!!!