Posted by S2C Staff, Last modified by S2C Staff on 19 April 2017 12:04 PM

Email Notices, Transactional Emails, and Email newsletters often end up accidentally being sent to the spam folder in your email, even though you signed up for them! To avoid this you need to “whitelist” the sender, but this is slightly different for each different email program and service.

What Is Whitelisting?

The solution is to tell your email program (Gmail, Yahoo, Outlook etc.) that mail from icfiles.com, cpass.us, service2client.com is not spam. To do this you need to add the email notice or newsletter sender’s email address to a “whitelist”.

The method varies slightly depending on which email provider or program you use.

Always Whitelist Emails In Your Spam/Junk Mail Folder

If you find an email in your spam folder that is not spam always take a moment to mark it as “not spam” or “not junk”, this automatically let’s your email program add the sender to the whitelist.

How To Whitelist ICFiles.com and CPA Email Newsletter

Find your email service or email client and click the link get to the instructions below. You need to whitelist the following email addresses.

You must add info@icfiles.com or user@cpass.us to your AOL address book as follows:

Search for email from us in the Spam folder. If you find an email in the Spam folder, then open it and click the “Not Spam” button.

Click the Contacts link (or open your AOL Address Book)

Click the +New button.

In the New Contact window, info@icfiles.com into the ‘Primary E-Mail 1’ field

Click Another email, and enter user@cpass.us into the E-Mail 2 address

Click “Create”

AOL Email Client Whitelist:

New Subscribers: add the “From address” to your AOL address book:

Click the Mail menu and select Address Book.

Wait for the “Address Book” window to pop up, then click the Add button.

Wait for the “Address Card for New Contact” window to load.

Once loaded, cut and paste the From email address into the “Other E-Mail” field.

Make our From address the “Primary E-Mail” address by checking the corresponding checkbox.

Click the Save button.

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder. Open web mail and look in your Spam Folder. If your find our email in your spam folder open it and click the “This Is Not Spam” button. Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.

Hotmail Whitelist:

You must add info@icfiles.com or user@cpass.us to your “Safe List” as follows:

First, if you find email from icfiles.com in your Hotmail junk folder, open the email and click “Not Junk”

Next, check to see if the icfiles.com appears in the “Blocked Senders” list. If so, select it and click on the “Remove” button.

Next, open your mailbox and click “Options” in the upper right hand corner

At the top of the page, click on the “Junk E-mail Protection” link

Next, click on “Safe List”, which is down near the bottom

Copy and paste info@icfiles.com or user@cpass.us where it says “Type an address or domain”

Click the “Add” button

Repeat steps 6. and 7. for info@icfiles.com or user@cpass.us

Microsoft Outlook Whitelist:

On the Tools menu, click Options

On the Preferences tab, click Junk E-mail

On the Safe Senders tab, click Add

Add info@icfiles.com or user@cpass.us where it says “Add address”.

Add info@icfiles.com or user@cpass.us in the same way.

Click OK

CenturyLink Whitelist:

How can I make sure that messages from a specific e-mail address are not considered spam?

To open the product, double-click the product icon at the bottom right corner of your screen. To allow messages from specific e-mail addresses, follow the instructions below. You can also do this through the Spam Control menu button (in Microsoft Outlook, Outlook Express or Windows Mail), or by right-clicking the system tray icon. You can add, edit or remove individual e-mail addresses or whole domains to your allowed senders list. For example, if you add *@example.com to your allowed senders list, all e-mail messages from the example.com domain are allowed.

To edit your list of trusted e-mail addresses:

On the main page, click Settings.

Select Internet > E-mail filtering.

Click Allow senders. The Allow senders settings page opens.

Choose one of the following actions.

To add a new e-mail address:

Click Add. The Add sender/domain dialog box opens.

In the Address field, enter the e-mail address or domain name from which you want to allow e-mail messages. You can add a short description for the new address in the Description field.

Click OK. The new e-mail address is now shown on your allowed senders list.

To edit an e-mail address:

In the list, select the e-mail address you want to edit, and click Edit. The Edit sender/domain dialog box opens.

Send a copy of the message to SaaS_falsepositives@mcafeesubmissions.com. If the message was blocked, the sender can obtain a copy from their Sent Items folder. Messages to this address are not filtered for spam, and all submissions are accepted.

You need to add us to your address book, and set the Junk Mail Controls to whitelist your address book.

First, check your Junk folder. If you find email from info@icfiles.com or user@cpass.us , right-click on our email and choose “Mark as Not Junk”

Next, click the “Address Book” button

Highlight the Personal Address Book (left column)

Click on “New Contact”

In the “Contact” tab, set “Email” to info@icfiles.com or user@cpass.us

Set “Additional Email to info@icfiles.com or user@cpass.us

Click “Ok” and close the Address Book

From the main Thunderbird menu, choose “Tools > Account Settings”

For each email account, expand the settings and choose “Junk Settings” from the expanded account settings.

Ensure “Personal Address Book” is checked under “Do not mark mail as junk if the sender is in:”

Once you have done this for each email account, click OK

BlackBerry Whitelist:

Scroll up to message from info@icfiles.com or user@cpass.us

Get to the field where their name is listed, click the Berry button and then click Show Address.

Select and copy the email address to the clipboard.

Go into Address Book and find the user.

Select Save.

Click to edit it, and then click the Berry button to add another email address.

Paste it in and click Save

Comcast Email Whitelist:

Sign into Webmail.

On the left navigation menu, click Address Book.

Click Add Contact.

Under the General tab, in the box under the Email Address, enter info@icfiles.com or user@cpass.us

Repeat for info@icfiles.com or user@cpass.us

Click the Add button.

If you have enabled “Restrict Incoming Email,” also do the following:

Select Preferences.

Select “Restrict Incoming Email”. If Enable Email Controls is set to Yes, then you are restricting incoming emails.

Select Allow email from addresses listed below.

Enter info@icfiles.com or user@cpass.us

Click the Add button.

Repeat for info@icfiles.com or user@cpass.us

Earthlink Email Whitelist:

Click the Address Book button to open your address book in the browser.

Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).

Type in info@icfiles.com or user@cpass.us into the email address slot and then click OK.

Repeat for info@icfiles.com or user@cpass.us

Verizon.net Email Whitelist:

Go to your account and click on the Address Book link in the left column.

Select Create Contact.

The Add Address Book Entry screen appears. In the Email field, enter info@icfiles.com or user@cpass.us

In the Nickname field, type theWebalyst.com

Select Save.

Do the same for info@icfiles.com or user@cpass.us

Apple Mail / OSX Whitelist:

First, if email from info@icfiles.com or user@cpass.us ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.

Go to “Mail” > “Preferences”

Go to “Mail” > “Preferences” Go to the Rules tab

Select Add Rule

Give this rule a name such as “Email from info@icfiles.com or user@cpass.us ”

Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “icfiles.com or cpass.us ”

From the actions, select ‘Move message’ to mailbox ‘Inbox’.

Click “OK”

Postini Whitelist:

Log into your Postini account

Look the Junk area

If you find email info@icfiles.com or user@cpass.us check the checkbox to select the email

Click the “Deliver Selected” link at the top of the Junk screen

On the next screen, click the “Approve Sender” checkbox next to the email

Click the “Approve Selected Senders” button

Do the same for each email from icfiles.com or cpass.us

Whitelisting Email in Other Email Applications & Webmail Services

If you use a Web mail system or email application adding the “From” address to your “address book”, “safe list”, “whitelist” or “contact list” will usually work.

Also, check your “spam”, “bulk” or “junk” folder. If the email is there look for a way to indicate that it is not spam. For example by selecting the email and clicking a button such as “Not Spam” or “Not Junk”.