"Hot water optional."

1

thronelson, Bristol, Illinois
06/08/2018

Very unsatisfied as there was no hot water for showering. Upon calling the front desk, the response was "wev'e had alot of people getting ready this morning". If this hotel can't provide hot water for their guests, they shouldn't be in business.

Jorge T, Public Relations Manager at Best Western Holiday Manor Newton, responded to this review
I do understand your frustration on the hot water. I have checked into the situation
we had a new heater installed that is energy efficient. Sometimes going green is not always better. Your feed back is important to me and I welcome you back to the area next time you are here to give you 100% satisfaction you deserve.

"Staff young and"

3

enufsenuff, Bell, Florida
22/07/2018

Second time staying here. Last July I also stayed multiple days it was dated but cleaner now the rooms are not reel clean. just look up around top of curtains ,bathroom had bad smells, carpet needs replacing. They need to update furnishings . The staff seem friendly enough but seem to do their shift and don't really care about the buisness. Management definitely needs to look into it. I will look for other commendations next time I'm in town. Definately felt like a cheap motel but charged like 5 star hotel!!
If I wanted to stay at a motel 6 I would have!!!
pay the extra 15 dollars and stay at holiday in !!
Almost forgot I checked in with credit card advised I would be paying with cash when I departed staff stated no problem and noted on the bill. But when I departed the clerk was waste deep in a breakfast plate of food and acted like I was bothering her and she stated they don't take cash only credit cards ? She just didn't want to put her fork down and do the extra work!!!
As I said best western needs to look into this hotel they are loosing business!!
R. Stephenson Fl.

"Watch out for the additional in room safe fee"

4

20/07/2018

I enjoyed the stay at your hotel. It was clean and reasonably priced.
There is one thing that bothered me - and while its not significant, it speaks to a lack of integrity.
1. I stayed at your hotel on the way to Michigan the night of July 9/10.
When I registered, I read through three pages of information, and asked that the optional fee for the room safe be removed.
(I feel that this is a little dishonest as it appears as a default opt-in and requires the guest to notice the fee and take action)
The receptionist said that this would be taken off when we left.
But when I left, there was no in room safe fee on my bill.
2. I stayed at your hotel on my way back from Michigan the nights of July 16/17.
I again asked for the safe fee to be removed, and this time, the receptionist took the fee off.
When I returned home, I compared bills and found that there was a $1.50 charge on the first stay - BUT IT WAS LABELED AS LOCAL. (I incorrectly assumed tax, as it was below Sales tax and City tax)
I personally object to a negative opt-in charge, and further object to labeling it as "LOCAL"
The amount is insignificant, however, I felt that this was dishonest and not something that I would have expected from a brand like Best Western

"As usual the best chain"

5

Richard S, Bloomsburg
18/07/2018

Quality stay, clean facility, good breakfast, BEST WESTERN IS BEST!!!!!!!!!!!!!!!!!!! Very nice staff, easy parking. We have stayed at other (stupid me) and will always look for Best Western. The other chains do not come close in quality.

"value but isolated"

3

Jim L, Chicago, Illinois
07/07/2018

This is a good spot, but is off the hwy a few miles. There are limited food options for dinner in downtown area. And they close early
however, the rate is good, its safe and the plae is clean. The service and staff were fine
mostly used for amily reinions shoold reuniosna dn weddings/ other family events

"Nice Place to Stay"

5

Trina H, Manchester, Iowa
06/07/2018

We were looking for a Place to stay after going to Adventureland and I am glad we had reservations because it ended up being a crazy rainy night. The staff was very accommodating and pleasant to deal with. The beds were so comfy I slept in until 8:00 which is not normal for me. The breakfast was filling and the coffee was perfect. I would definitely choose to stay here again if the opportunity arises.

"Good value!!"

5

Lou Ann J, Columbia
26/06/2018

Love this hotel! The people are friendly, rooms are large, comfortable and clean! A couple of miles from the interstate, but worth it! Cute town! Breakfast was great! Gluten free and dairy free options!
We'll stay here again when in the area!

"X excellent value!"

5

DrJ5714, Fort Collins, Colorado
26/06/2018

This was not the fanciest hotel that I have stayed at but it IS the best hotel value that I have seen. Bigger than average room with a decent size fridge. Nice bathroom, comfortable bed, and even a small pool. Breakfast was also way better than average gluten free and dairy free options. Typical waffles but also scrambled eggs with bacon and link sausage!

"Amazing hotel"

5

19/06/2018

We love staying at the best western in Newton! You are greeted very nicely! The rooms are always clean and welcoming! They allow pets! The breakfast is always hot and fresh! With so much to choose from! The lady in there greets everyone in the am and is constantly keeping it clean and nice! This is by far one of the nicest hotels I have ever stayed in!

"Off the highway, but worth it"

4

luv2travel0614, Salt Lake City
02/06/2018

We were traveling in a camper with no ac and a heat advisory in the area so we decided to find a hotel for the evening. Neither of us are fans of hotels but this one was a pleasant surprise. Friendly staff, clean, quiet room and bathroom, comfortable bed and a great breakfast with lots of choices. This one is a couple miles into town but worth it.

"Best Hotel in Newton"

5

LEANN P, WENTZVILLE
29/05/2018

We always stay at the Best Western in Newton, IA and they are like our second family. Nice facility and great staff. I would recommend for family or business. It is in the downtown, so you can walk to movies, restaurants and shopping.

Jorge T, Director of Sales at Best Western Holiday Manor Newton, responded to this review
Leann,
Thank you for the 5 star rating. I am delighted you feel its your home away from home when you are here.
We at the Best Western Holiday Manor strive on 100% Guest Satisfaction and are pleased your stay was nothing less.We welcome you back next time you are in the area to continue to satisfy your every need along with expectations.

"Nice clean hotel"

1

23/05/2018

This is a very nice hotel to stay at with a reasonable price. The rooms were clean and comfortable and had a pretty good breakfast included. No issues at all.I have stayed here before and definitely will again if I have to stay in Newton. I recommend this place.

Jorge T, Front Office at Best Western Holiday Manor Newton, responded to this review
Mike,
Thank you for the TripAdvisor Review, we at the Best western holiday Manor strive in 100% Guest Satisfaction. We are delighted your stay was nothing less. We welcome you back next tine you are in the area.

"Great Property"

5

Warren75, Mays Landing, New Jersey
16/05/2018

We stay in BW Holiday Manor on our trip to Nebraska and it was a very pleasant experience. The hotel is a little off the beaten trail but very close to interstate and a quite area in the town of Newton. The staff was very friendly and the rooms were clean and comfortable. The breakfast was average. Restaurants were not that far away and there are two ice cream stores within walking distance. Very quaint town and we would definitely stay again.

"Best places in Newton"

5

14/05/2018

My husband and I stay here frequently visiting my mom at Park Centre (near by) it gives us a discount for this. Lucy, the lady in the breakfast room is a wonderful lady who always remembers our name. They have added clocks with two outlets and two USB plugs to the room on the bed nightstand. This is so much nicer since I use a CPAP, laptop and phone. Reception has changed recently and I miss the other employees that had been there along time. Room is clean and staff is friendly.

"Steer clear"

1

MO8ball, Missouri
07/05/2018

Arrived with bus tour. Guides had confirmed reservations by phone day before arrival. Clerk insisted we did not have a reservation. Finally conceded that we could stay one night, but not the tw nights booked - and not same types of rooms. Manager out of town. Finally allowed to stay after producing contract and confirmations received prior to arrival. Clerk was belligerent to say the least. Rooms were adequate; breakfast was adequate. Issues with keys working. Would never stay there again. Would give a minus five rating, if that were possible.

Jorge T, Front Office Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for taking the time to write a review. I apologize that your experience was less then satisfying. We will use this for future training and assure that this does not happen with future guest.

"Fantastic service - pleasantly surprised"

5

Catie O, Austin, Texas, United States
06/05/2018

I was traveling across the country alone with my dog, and I needed a place to stay. I used the Bring Fido app to find a hotel en route to my destination, and this location popped up. When I arrived, the lot was full, and I didn't know where to park. Exhausted and just completely over traveling, I was SO thankful for Bill at the front desk who accommodated me immediately. I decided to stay a second night, and I went to sleep unsure if the reservation went through. In the morning, there was a paper under my door, and I figured it was my invoice. But instead, it was a handwritten note from Bill confirming my second night and ensuring my car was fine. This has been a tough trip, and I cannot praise the staff here enough for making it a little easier. Also, the WiFi is great - I've been streaming video on two devices with no interruption whatsoever.

GuestAdvisory, Guest Relations Manager at Best Western Holiday Manor Newton, responded to this review
Dear Catie,
Thank you for staying with us and your nice comments. I am happy to hear Bill took good care of you and you enjoyed
the accommodations.
Hope to see you again,
~Your Staff at Best Western Holiday Manor Newton, IA

"Terrible motel. Avoid it!"

1

benpN7459RJ, Canada
13/04/2018

Internet doesn't work and the receptionist didn't bother mentioning it. I wanted to use a Best Western Gift Card. I was told on the phone it wouldn't be a problem. When I arrived, I was told I couldn't use it. The breakfast is stale and the machines don't work. The entire motel is out dated. I would avoid this place!

GuestAdvisory, Public Relations Manager at Best Western Holiday Manor Newton, responded to this review
Dear Valued Guest,
Thank you for your feedback. I will be looking into this matter further to see what transpired and how we can prevent
this from future stays at the Best Western Holiday Manor. We apologize for your troubles.
Thank you,
Best Western Holiday Manor Quality Control

"Great place to stay!"

5

Lia A, Lakewood, Colorado
12/04/2018

Great rooms, comfortable beds, the bathrooms are roomy and very clean and have plenty of towels. Each room also has a mini fridge great for keeping our travel cooler products in.The Manor is located in town away from highway noise. Wonderful customer service from all the employees. We will always stay here on our travels east.We really appreciate the complementary breakfast. There are so many items to choose from, eggs, sausage, bacon, toast, at least 4 cereals to choose from and fresh bakery, muffins, danish, bagels. There is fresh coffee, juice, milk & fruit & yogurt.

"Lovely"

5

bridm01, Sioux Falls, South Dakota
04/04/2018

This is our second time staying here. It is a lovely hotel and we enjoy it very much. Very homey admission area with a fireplace and great coffee. Room was beautiful. Bed was very comfortable . Breakfast very substantial. Thank you

GuestAdvisory, Public Relations Manager at Best Western Holiday Manor Newton, responded to this review
Dear bridm01,
Thank you for staying with us and your nice comments! I am happy to hear you enjoyed your room and the breakfast!
Hope to see you again,
Jennifer
GM
Best Western Holiday Manor Newton

"Travel the extra couple minutes off the highway to get to this quaint, quiet & clean hotel "

5

yogamommaof4, Roscommon, Michigan
01/04/2018

Very friendly & accommodating staff at the front desk. Clean, nice rooms! Breakfast had something for everyone, very impressed for a traveling family of 6. Lucy is a gem in the breakfast area. She keeps the kitchen in order with a morning smile and a nice greeting to those passing through!!

"Great family stay"

5

tonyjacobbest, Omaha, Nebraska
26/03/2018

Very happy with our stay at Best Western Newton. The kids loved the pool, rooms were nice and big, good breakfast with lots of options. Location is good and quiet. We would return if we come back to Newton.

"Best eggs for a breakfast."

5

Russell H, Elizabethton, United States
25/03/2018

The room was very comfortable, the pool looked great but I got there to late and had to leave to early. The breakfast and lucy was great. Best eggs around. The only neg was the light coming through the windows was a little bright and it did not have dark shades.

"Terrible Experience"

1

terrylgordon, Mid Coast Maine, Maine
20/03/2018

I was double charged for my room and the property (inside and out) was very noisy late into the night. It was not what a weary traveler needed. The staff were under qualified to handle issues, which led to greater dissatisfaction. My biggest concerns were the billing errors and noise complaints.

Jorge T, Manager at Best Western Holiday Manor Newton, responded to this review
Terry,
We at the Best western Holiday Manor strive for 100% Guest Satisfaction. I am truly sorry for the inconvience of the Volley Ball parents had on your stay. Its unfortunate that a group of parents can allow themselves to behave that way. An when asked to go to their rooms they should of been escorted off the property. I welcome you back for a nice cozy stay at 50% off your next visit.

"Pleasantly surprised "

4

Aspen86, Westminster, Colorado
22/02/2018

Hotel has been remodeled and very nicely done. Hotel staff very nice and accommodating. One thing I really liked is that the hotel feels like it's been built solidly. It's quiet. We've stayed in other “somewhat new hotels” in the Newton area and it feels like they just “slap” the hotel up without the quality factor. Would stay here again and would recommend.

GuestAdvisory, Public Relations Manager at Best Western Holiday Manor Newton, responded to this review
Dear Aspen86,
Thank you for staying with us and your nice comments. I am happy to hear to hear the staff was helpful. Hope to see
you again soon.
~Your Staff at Best Western Holiday Manor Newton Iowa

"Nice Hotel but COLD pool"

3

Boysboys2, Rudd, Iowa
13/02/2018

This is the second time my family has stayed at this hotel and told them the pool is so cold. We initially chose the Best Western because of the indoor pool. I have a ten year old that loves to swim. The first stay, we reported that the water was cold. We decided to give it another try thinking it would be fixed. My son and brother went to get in the pool and it was freezing. We will be looking for another place to stay when we are in Newton.

GuestAdvisory, Public Relations Manager at Best Western Holiday Manor Newton, responded to this review
Dear Boysboy2
Thank you for staying with us and giving us your feedback. I have noted your concerns about the pool temperature and will be looking at this and see what we can do to raise the temperature.
~Your Staff at Best Western Holiday Manor Newton Iowa

"Good hotel, bad cold pool"

4

Mark B, Cedar Rapids, United States
12/02/2018

Hotel was off the highway. Not a bad place. We made the reservation based on the fact that they had a heated indoor pool. When we got checked into the hotel we discovered that the poll was not heated, and very cold. We were unable to use it. We considered moving to another hotel, but we didn't want to pay for two hotels for the same night seeing as we already occupied this room. Disappointed to say the least.

"Nice place to stay with low rates and excellent staff!"

5

31/01/2018

Had a very nice stay! The rates were low, Staff was friendly, the pool was very nice and clean and warm. Rooms were clean and I thought the whole decor of the hotel was very nice and cozy. I have already recommend this hotel.

"Rude minus 2"

3

stacyl739, Newton, Iowa
31/01/2018

Rude staff short a couple overnight staff to lazy to get coffee for room. Looked down upon for using my points for free night was not offered any amenities for elite status. Was rather disappointed. Especially with as much as it cost.

"Quiet stay"

4

profhaley, Iowa
30/01/2018

Great and easy check in and check out.
Very quiet and great breakfast during my stay.
Room was clean and everything was in working order. The king sized bed was very hard though.
Stayed on a Sunday evening so food options for dinner in town were limited which is no fault of the hotel.

"Don't Believe Everthing You Read"

2

M T, Fdl
06/01/2018

Devan thank you for your hospitality.
Other than this, well, the hotel website is filled with false information. The new manager is disappointing.
No pillowtop beds, pets are allowed, not hot tub in the pool area, guest laundry is poor, room was 40' F upon arrival, (most of these were stated differently in the hotel website).
The whirlpools are in suites, the pool area tub is gone. Guest dryer is broken. Took hours to warm up room, had to leave door to room open in order for heat to come in from hallway.
There are other choices to consider in the area. Try Grinnell area.

Jorge T, General Manager at Best Western Holiday Manor Newton, responded to this review
Dear Customer
As we expressed to you our Web site offers information that is the truth. We offered to change you rooms and you refuse, our associate even washed your clothes to try to make you happy. You complained that I was complaining about the cold weather when it was -41 yes it was very cold and even people from Iowa we not happy. I am very sorry that you were not happy with our accommodations
If I can be of help please let me know.
At your service
Jorge T
General Manager

"Love this place"

5

jessicagJ2945OP, Lake Forest, Illinois
03/01/2018

I always stay at this hotel when traveling to Kansas. It's an intown, safe experience. Not far off the highway. I love the staff, so kind. They always make me feel welcome. The hotel rooms are comfortable.

"Great Hotel"

5

davidlE5195RY, Plano, Tx, United States
30/12/2017

We were thrilled to find such a nice place to stay in Newton, Iowa. We have family in the area that we would like to visit more. After discovering the Best Western Holiday Manor we know that we will be able to visit more often. We really appreciated the clean, comfortable accommodations. Great room rate, too.

"Trip to Minnesota"

5

Patricia L, Greenville
19/12/2017

We haven't stayed in a Best Western in years and we were pleasantly surprised. This motel is new and beautiful. Everyone was friendly and everything was clean. The only thing I missed was pitchers of ice water with breakfast. I was given water from the faucet in the kitchen area. I would still highly recommend this motel .

Judy J, General Manager at Best Western Holiday Manor Newton, responded to this review
Hello Patricia, My staff and I are very delighted to hear about your stay. It means a great deal to us when our guest provide us with feedback on what they enjoyed during their stay. We will continue to work hard in providing our guest with memorable stays. We will take your recommendations use that as an opportunity for improvement.
See you next time as you pass through Newton.
GM
Newton

"Nice little hide away"

5

Bea H, Paullina, Iowa
04/12/2017

Great looking hotel and clean very comfortable rooms. It is well worth the extra few minutes it takes to get off the interstate and get to it. It is only a few minutes to reach it and then you are right downtown and very close to the Newton DMACC campus and convention center. Excellent staff and service.

Judy J, General Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your uplifting comments. The staff and myself take pride in our hotel.

"Nice Place"

5

stevesF2780LN, Loveland, United States
27/11/2017

Worth it to drive a couple of minutes downtown. Nice hotel, nice lobby and pool, nice room. If traveling I80, this is a good place to stop for the night. Very safe setting just a couple blocks from town square.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Well lit and surprisingly great value"

5

Midwest2West, Boulder, Colorado
26/11/2017

Up to date room decor with lighting better than high end hotels. Good breakfast with many options. Refrigerators and microwaves in rooms and pet friendly. Coffee could be a little better. Great value.

"Great Stay"

5

bridm01, Sioux Falls, South Dakota
24/11/2017

Great hotel. Breakfast was excellent. Room was clean and well maintained. Hot water. Front desk was very accommodating. Price was ok. Location was a little out of the way but fine. Will definitely stay again

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you! I am glad you enjoyed your stay.

"great value"

5

David E, Millerton, United States
23/11/2017

A hidden jewel, for money a great value, quiet, clean and nice furnishings and supplies. TV was a little hard to get used to, only there one night. Shower was awesome with good pressure and volume. And has a good number of outlets, usb's for for tech and cpap's.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. I am happy you notice the newly installed outlets and USB ports that are there for all your needs.

"Wonderful Staff"

5

AnnieS1776, Carroll, Iowa
17/11/2017

The highlight was the personable staff. The hostess at the very tasty hot breakfast was very helpful. The front desk staff was very kind and knowledgeable about the area and helped me find where I needed to be. The room was clean, the heat worked very well, and the bed was comfortable!

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
We are happy you enjoyed your stay. We take pride in our hotel and the hard work the staff does shows it

"Great hotel"

5

Janice B, South Saint Paul
07/11/2017

We have stayed there many times and have never been disappointed. Rooms are large and comfortable and breakfast is generous. Staff are very friendly and rates are competitive. Located in quiet area of town.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. We thank you for choosing the Best Western Holiday Manor in Newton, Iowa.

"Newton Best Western"

5

LEANN P, WENTZVILLE
31/10/2017

This hotel is like a second home to us. We always stay here when we visit family in Newton. The location is in town and you can walk to restaurants and the downtown businesses. The staff is super friendly and helpful. They go out of their way to make your stay enjoyable.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words and we look forward to seeing you again.

"Great downtown hotel"

4

31/10/2017

IF you are looking for a place that is a quick on and off from the interstate, this isn't for you. You will have to drive a few miles from the exit to find this one. But it is well worth the search! Staff was super friendly and helpful. Rooms were great. There is no restaurant on site. But the hotel is located right downtown, and there are many places available just a block or two away. They do have hot breakfast here, with a PANCAKE machine. (Nice change from the DIY waffles!) My only issue was the pool area was closed for some reason. Otherwise, this one is well worth searching for.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you!!

"Nice clean hotel and nice people"

5

350rickl, Neola, Iowa
30/10/2017

We were very tired from the days trip, and the people working here were wonderful. The facility is very clean and wonderful. Everyone was quick to make sure our needs were met, and made the stay very nice.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you and I will pass your kind words on to the hotel staff.

"Downtown Newron"

4

mimisusan, Highlands Ranch, Colorado
27/10/2017

Loved being off the interstate and getting the feel of a small, lovely town in Iowa. Easy check in, decent room, pet friendly, well lighted to walk dog after dark, good breakfast and nice staff. We did have an issue with our sink, but with a few towels and a bucket, problem solved. We were too settled in before the problem was apparent, and had no desire to change rooms. Not much of an inconvenience. Hope it gets fixed for the next guests. We would stay here again when we make our trek from Colorado to Illinois and back.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you

"Excellent spot to stay right downtown!"

5

Jerry G, Portland
24/10/2017

This is a great place to stay when visiting Newton and it is located right downtown instead of out by the freeway. Wonderful staff, nice facility, good breakfast. I highly recommend trying this place out first.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Fantastic"

5

L2838HDjustinw, Salt Lake City, Utah
17/10/2017

We were in town for a funeral. They were very friendly and willing to help us out. Asked for early check in since we traveled and were very tired. Great service. Would stay again (hopefully not for a funeral)

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
We are very sorry for your loss. Thank you for your kind words

"Nice hotel, terrible signage"

4

krcstudio, michigan
16/10/2017

This is a nice hotel if you can find it! Coming off the freeway we followed the one arrow to the other hotels and drove back and forth not finding it. After stopping twice to talk to people finally one woman said, you are not the first to stay here, Quality Inn, to get directions, it is in town. She gave us good directions to the hotel 3+ miles away!!

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
I'm sorry you had trouble finding the hotel.

"Friendly, professional and attentive staff."

5

658halles, Newton, Iowa
08/10/2017

Wonderful place to stay especially when there is positive and friendly staff who greets me with a smile and accommodates my needs. I highly recommend staying at this quiet hotel. Never been disserviced ever.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Local value"

5

Stacie K, Green Bay, United States
08/10/2017

I needed a place for a quick 8 hour rest. This hotel was far enough from the bigger cities to provide good value. It wasn't too far from the main highway (I-80), so it fit the bill. I used some member points during my stay, there was a little confusion on how to apply them to my bill, but it was resolved in the end.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for choosing the Best Western Newton Iowa.

"value & quality."

5

H1220KYcharlesw, Lewistown, United States
05/10/2017

Best value and quality in motel stays I've experienced in a long time. Staff was helpful, and cheerful. Breakfast was very good, and facility was very nice. Marked down as the place to stay on our next trip West.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you

"Watch for the extra charge"

3

MinnViking, Milwaukee, WI
28/09/2017

This motel is roughly a mile off the freeway, but Google got us there without problem. Overall, a standard mid-range motel, with nicely sized room that included a fridge and microwave. Breakfast was about average--could have used some eggs, meat, etc.; plenty of yogurt, cereal, bread though. I would have rated higher except for one thing: they add a $1.50 charge per night in excess of the booked rate. Why? Supposedly to pay for the safe in the room. This is a new one on me. The charge on the bill looks sort of like a local tax (they call it a local charge), but it's not. When you check out and contest the charge, they will remove the charge without argument. Still, this up-charge, which is sort of like the places that hit you out of the blue with a resort fee, left me with a bad taste, and you have to wonder how many guests simply just pay the bill and leave without any idea they paid a little extra for something they didn't expect and didn't use.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for taking the time to write a review. If you have any further questions please call the hotel directly.

"Nice motel in a charming town, poor service at the desk"

3

rwwaugh, Volcano, California
28/09/2017

We're traveling from California to Michigan, staying in Best Westerns along the way. We arrived at the Holiday Manor on Tuesday afternoon to find the front desk deserted. I waited several minutes before I rang the bell. The clerk came out from the office, clearly annoyed at having been interrupted at whatever she had been doing. She checked me in without a smile, and without acknowledging our Diamond status, as has been done in other Best Westerns. Other than that, the room was excellent.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
I'm sorry and we are looking into this issue.

"Best Pillows EVER!"

5

Henrysmom0614, Dubuque, Iowa
24/09/2017

We took our boys on a surprise road trip to Adventureland and wanted to stay somewhere inexpensive but nice. My husband found this hotel and while it is a bit off the beaten path (and by that I mean it isn't right off Hwy 80, but more in the business district) we were pleasantly surprised with the hotel. The entire hotel was delightful. The pool, while small, totally made two little boys very happy. The rooms were very nice and the bed was super comfy and the pillows-the pillows were AWESOME. I bring my own pillow when I travel and while I did on this trip, the pillows at the hotel were excellent! Not too poofy, not too hard, just perfect. I never slept so well in hotel as I did at the BW Holiday Manor.
The breakfast has a free breakfast and it had your standard variety of cereal, juice, bagels, muffins, oatmeal, milk as well as almond milk, scrambled eggs, sausages, and instead of belgian waffle maker which I can't stand, they had a pancake maker. Press a button and in less than 2 minutes two pancakes come out perfectly. Not microwaved, homemade. Brilliant. The boys loved the variety of toppings they had like chocolate chips, strawberries, m&m's and of course, whipped topping.
I don't get to Newton often, but I will definitely stay here again if we are in the area!

Judy J, General Manager at Best Western Holiday Manor Newton, responded to this review
Thank you so much for the kind words.

"Nice stay in the heart of town"

5

21/09/2017

This was everything you would expect from a nice best western and much better than the Hampton inn we stayed at the following night. Hotel was clean and the staff was friendly plus you can walk to the town square.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Dirty"

2

18/09/2017

Stayed there last night in room 206. The main lobby was really nice and the outside looks new...until you walk into the pool area. The front attendant was very robotic and had little personality. Our room looked clean until you looked closer. Found dead squished bugs on the walls of the bathroom and I have no idea what was in the tub. If I weren't so tired, I would've complained and gotten another room.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
I am so sorry you had a bad experience.

"Very nice once you find it"

4

Jeffrey T, Benson, United States
18/09/2017

This property could benefit from better signage at the exit and cross streets since it is some distance from the Interstate. A short drive to restaurants also dings the location rating, but the property and staff are quite good once you find it. The lobby is impressive, the rooms comfortable, quiet and clean and the breakfast is well done. This one is worth looking for.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for the positive feedback. I will communicate your kinds words to all the staff.

"Great Hotel"

5

joycebM3805ZW, St Paul Park
18/09/2017

I would highly recommend the Best Western in Newton, IA. The service was very good, the room clean and the bed comfortable. The breakfast was very good. When the front desk person learned we were there for a funeral, we were offered a discount on the room rate.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. We are very sorry about your loss of a loved one.

"Business Travel in Smaller Cities Iowa"

5

Alexander D, Rochester, MN, United States
13/09/2017

Excellent place to stay. Comfortable beds and clean rooms with complete amenities. The entire hotel team were personable and professional and showed enthusiasm when providing their services to hotel guests. Very strategic location and parking is very accessible. Hallways, lobby, elevator as well as the dining area are well maintained.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you vey much. Our team take great pride in provided each guest a memorable stay.

"Awesome"

5

Gretchen M, Milwaukee, Wisconsin
12/09/2017

Staff was amazing. Front desk clerk, and a sweet young woman she was training, went out of their way when my BW app was giving me problems. Then when our assigned room smelled of stale cigarette smoke we were upgraded at no extra charge and given water bottles for the inconvenience. The new room was clean and smelled great. Another positive experience with Best Western.

"Nice stay"

5

Linda G, Littleton, United States
10/09/2017

Was very tired when I reached destination check in was speedy and friendly. Good stay. Was a little off beaten path, not right off interstate but worth the search to find. Rooms were nice and no problem with noise

GuestAdvisory, General Manager at Best Western Holiday Manor Newton, responded to this review
Dear Linda,
Thank you for staying with us and giving us your feedback. I am happy to hear you had an enjoyable stay.
Hope to see you again,
Judy J.
GM

"Great Stay!"

4

krlewis2017, London, Canada
10/09/2017

Very friendly accommodating staff. Spacious room. pillows not the most comfortable. Adequate exercise room and the rates were very reasonable. We are early risers and enjoyed the free 6 m breakfast. Would recommend this hotel and would definitely Stay again if in the area.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton, responded to this review
Dear krlewis2017,
Thank you for staying with us and giving us your feedback. I am happy to hear the staff took good care of you!
Hope to see you again,
Judy J.
GM

"Comfortable, clean and friendly"

5

maturequality, Reno, Nevada
09/09/2017

I reccommend the Best Western Holiday Manor in Newton Iowa. It is comfortable, clean and frinedly. Avery pleasant experiance. I haven't been a Best Western guest in many years. But you can bet my next hotel will be a Best Western. They really have their act together.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for such kind words

"EXCELLENT"

5

G6178EFmike, Wisconsin
07/09/2017

This is the best BEST WESTERN hotel we have ever stayed at. It also had an outstanding price. The staff was great along with a fantastic clean room and comfortable bed. Breakfast was a hot in a clean atmosphere.

"reccomended"

4

brianhP8845AP, newton, United States
07/09/2017

well reccomended, i stay here every time i am in newton, it is in the town centre, the staff are always freindly and helpful, the hotel quality is very clean and tidy and i would rate the hotel highly. free wifi parking and BF

"Comfortable with outstanding breakfast"

4

judyelg, las vegas, nv
03/09/2017

The rooms were bright and clean and a good size. The bathroom was fairly large and the shower worked well. The king size bed was comfortable and did not overpower the room.. Eggs with ham and cheese at breakfast were excellent. Sausage gravy was not too peppery or too bland. There was a good selection of yogurts as well.

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. The staff takes great pride in delivery an outstanding stay to all guest.

"A very comfortable stay"

5

TGL264, Canberra, Australia
23/08/2017

This was a very enjoyable stay at a most comfortable property. The room I had was spacious, and the staff were almost invariably affable and helpful. It is certainly a property that I would recommend to anyone staying anywhere near Newton. It is only a 30 min trip to Des Moines on I80. There are quite good eateries in less than 5 mins drive.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
thank you

"This is a VERY NICE motel!"

5

19/08/2017

I was VERY impressed at the quality, cleanliness, friendliness and value of my stay. I drove by other motels that were very much more convenient to stay at this Best Western. I would do the same thing next time based on my stay there.This looks like a brand new motel. The bath tub didn't drain as quick as it should, but I didn't care about that. I let the staff know so that it could be fixed. My room was incredible, the breakfast was excellent, and I didn't want to leave the property. Keep up the great work with everything.

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you so much for such a great review. The staff and I take great pride in our hotel.

"BW in Newton is great alternative to Des Moines!"

5

Mary T, Chicago, United States
18/08/2017

A short drive East of Des Moines is Newton, Iowa. BW is perfect stop. Beautiful hotel /rooms, delicious comp. breakfast, cute little town to walk around. WONDERFUL YARN SHOP (The Yarn Barn) one block away. Local restaurants available to. Easy access to I-80.

"good best western motel"

4

DEvogs, Dubuque, Iowa
18/08/2017

All was good except for the humidity in the room and the water on the floor around the toilet stool. Room had very pretty pictures of the front porches of homes and they made it very comfortable. We are happy to submit this survey but we do not want all kinds of T.A. emails coming to our house. We have enough of them now.

"Nice, quiet place to stay....."

5

17/08/2017

We couldn't find an available room for miles but luckily stumbled onto this one on google. It's located off the beaten path a little bit but it's a hidden gem. Hotel had been recently updated. The room was clean, the bed was extremely comfortable especially the pillows which are sometimes lacking at some places. The staff was so pleasant and helpful. Would definitely stay here again.

"Good place"

4

16/08/2017

This is an older hotel that has been updated. I really wanted to give this place a 5-star because I liked the employees, and the place was clean. The continental breakfast was good and the place as a whole was nice. Our room was 90% updated but the tub did not drain, so by the time person #2 was done with a shower, the water was up to our ankles. The woman taking care of the breakfast while we were there was very busy and hard-working, but complained the entire time she worked. No hot tub at this facility. We would stay again since the price was right.

"Great Place"

4

B4549FAdougw, Kokomo, United States
15/08/2017

The staff was very friendly and helpful and the place was nice looking on the outside and clean on the inside. The breakfast was good. There was a good variety of food to chose from. The only complaint is the eggs always had ham in them and we don't eat pork, but there were pancakes and muffins and cereal which made a nice choice for breakfast.

"Mystery Cancellation!?"

1

Sbellablu, Dublin, California
12/08/2017

Booked days ahead to ensure we had a place to stay after our second 13 hours day on the road. Only to arrive to have our reservation mysteriously cancelled at 9 , with no place to go. Woman at front desk called around and found a room at another hotel ... which will also get a HORRIBLE review . Newton has got to get their act together '

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
I am very sorry about your reservation.

"Off the beaten path but worth the find~~~~"

5

Janell M, Martinsburg, Pennsylvania
08/08/2017

This is the best hotel to stay at if visiting Newton, IA. Friendliest staff and willing to do anything to make your stay comfortable. Was here on business and have stayed at other places in the area which were easier to get to, off the interstate, BUT won't do it again. It's quiet and very clean!!! My room was large and had everything I needed for my extended stay. Breakfast was very good and the lady that kept up with it couldn't have been nicer. You do have to drive for restaurants and shopping even though it's located in the downtown district. Parking is well lit at night and safe.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you

"Great place to stay"

5

wandab329, Mountain Home, United States
08/08/2017

When traveling to Iowa This is the place to stay its in a safe location close to restaurants and close to Adventure Land Park and Knoxville Raceway Loved the lake and easy assess to interstate. Rooms were clean, food was great, lobby was decorated nice like they offered cold beverages and snacks for purchase in the lobby and that it had an elevator loved my trip will stay their again.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words

"Travelodge in Parkersburg, WV"

1

07/08/2017

This hotel is the worse I've ever stayed in, very rundown. The room we were put in was supposed to be a non-smoking room and it stank to high heaven of cigarette smoke. The bedspread was filthy! I will NEVER stay in a Travelodge Inn again! It was also VERY expensive for what we got! Awful experience! So glad it was for only one night!!!!

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
I am sorry for your awful experience at the Travel Lodge but you wrote this review on the site for Best Western Holiday Manor in Newton, Iowa.

"New Place in Newton"

4

Creekguy, Minnesota
07/08/2017

We stayed here on our way to Knoxville for the races. A little off of the main path, downtown area. Overall it was a good stay. There isn't a great deal close by but the room was comfortable and the free breakfast was tasty. Can't ask for too much more than that!

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for staying at our hotel. We look forward to seeing you again in the future

"Pool closed"

4

03/08/2017

Nice room on first floor
Friendly, helpful staff. Good breakfast. Have 2 young teenagers, very disappointed pool closed. If we would have known, we would have picked another hotel. I have very disappointed boys.

"Hot Tub would have been a 5"

4

28/07/2017

The only negative I have to say about this hotel is that they don't have a hot tub. We stayed during a road trip and after a long day of driving, I like relaxing in a hot tub. The teenage boys said the full breakfast was "top-notch". They encouraged me to write the review.

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for writing a review. We take pride in our breakfast and we look forward to seeing you in the future.

"Great Hotel"

5

jamesdV5850LU, Lewes, Delaware
18/07/2017

Breakfast was great, clean and always stocked ends a little early at 930am Lucy works in breakfast room and was great. front staff very friendly, hotel very clean. I would stay there again very nice best western They all made us feel welcomed

GuestAdvisory, General Manager at Best Western Holiday Manor Newton, responded to this review
Dear James,
Thank you for being our guest and taking the time to give us your feedback. I am happy to hear you had a good stay and that the staff took good care of you!
Hope to see you again,
Judy J.
General Manager

"Weekend get-a-way"

4

C671NWpaula, Waupaca, United States
17/07/2017

Staff and breakfast were excellent. The room was above average. The internet was above average. Staff was informative about great restaurants. Staff helped a family member with an episode of depression. Breakfasts were very good.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Great Place, Reasonably Priced"

5

Mark E, Atlanta, Georgia, United States
10/07/2017

For an older hotel, they have done a very nice job of keeping it clean and updated. Have stayed here many times and always like the friendly staff. Great location near downtown and Newton is small enough to get wherever you need to go in a short period of time. Will stay here again on next visit.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"A gem a few miles off the beaten path of I80"

5

mcleanbronze, Johnsburg, Illinois
08/07/2017

Denver to Chicago- business trip. Off the beaten path, this hotel is a gem. Clean, with friendly, helpful staff in a sweet little town. I will stay here again if I find myself in the middle of Iowa at the end of a driving day. Lovely view of old courthouse from room. It was nice to be a few miles off the highway.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you so much for your kind words. We appreciate your business.

"Great place"

5

lorenb136, Chandler, Arizona
05/07/2017

This hotel was very nice. Very clean. Staff very helpful and courteous. I was very pleased with our stay. I was thrilled with the room, the pool, the workout room. Breakfast was great. I needed to extend my stay and they were beyond helpful!

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for Choosing our hotel and we look forward to having you as a guest in the future.

"Perfect night sleep"

4

carol g, Battle Creek, Michigan
04/07/2017

The beds were VERY comfy and after camping for 5 nights in the Black Hills, it was luxury to have such a perfect night sleep. Breakfast was warm and tasty, staff was very helpful. A little ways in from the highway, but worth the drive in.

"Modern, clean and quiet with a generous breakfast."

5

Rick S, Toronto, Ontario, Canada
03/07/2017

The hotel is a shirt drive away from I-80, so no interstate noise. The hotel is modern, clean and my room was large and had all the amenities including a large fridge. The beds were comfortable and the 4 pillows per bed were fluffy and comfortable. Breakfast was a generous buffet with a big selection of food. I will definitely stay here again when traveling along I-80.

Judy J, General Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"We were very pleased"

5

Z2670FKlarryb, Farmington, United States
01/07/2017

We have stayed at this motel before.It is always clean and orderly. The staff is friendly and accommodating. The breakfast room is spotless and the food excellent. It has no restaurant nearby nor a bar, but we always stay here when we go to Newton. Reserve early if there is a race scheduled at the speedway!!

Judy J, General Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. We appreciate your business.

"Best Western - Newton, Iowa"

5

R4617UDstevent, Newton, United States
30/06/2017

Great service from the front desk , cleaning crew and breakfast room staff. Clean and attractive property. Plus...they accommodate dogs. There was a $20 fee for the dog. However I'd prefer leaving a $100 deposit to be refunded if there was no damage done by the dog. Dogs rarely get drunk and break things on New years, like some people do. We would stay there again if in that area.

"Pleasant Stay"

5

Daniel W, Highland Park, il
29/06/2017

Although this hotel was a few miles off the interstate highway it was worth the extra few minutes to get there while getting to see this pleasant town. Staff was friendly and helpful. The room was clean and comfortable.

"Great Best Western "

5

29/06/2017

Another stay at a Best Western. Pet friendly and excellent breakfast. Our favorite hotel chains. This is a very quite hotel off the beaten path. We would come back here for the friendly staff and food.

"Vacation Stay"

4

bikrboy, Brook, Indiana
27/06/2017

A very nice, clean hotel. Staff very friendly and helpful. Clean rooms and comfortable beds. Wi-Fi worked well. Breakfast was very good. Hotel is a bit hard to find as it is a ways off the interstate. Google maps or GPS needed for easy location.

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Very Nice"

5

lynno679, Newton, United States
26/06/2017

Very Clean property with very helpful employee. The rooms are very clean. I did not eat the breakfast but talked to people that did and said it was the normal quality of motel food. When I checked in, my reservation was canceled by one of the employees. I never canceled my reservation and the staff honored my reservation. This was on a race weekend and the motel was full but the staff still honored my reservation. I am sure this was a problem on their behalf but they handled it very professional.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
I am sorry you had a problem with your reservation. Thank you for choosing our hotel and we look forward to seeing you again.

"Quiet Hotel in the Heart of a Small Town"

5

24/06/2017

I booked this hotel through Trip Advisor, and I didn't really realize where it was located. I thought it was just off I-80. It's actually in the heart of this small town, right across from the charming town square. My sense is that the hotels out on the interstate are kind of rundown, but this Best Western Holiday Manor was updated, clean, and quiet. I felt like I got lucky ending up with this hotel. It's maybe an extra five minutes from the interstate to go into town, but it's totally worth it. The location is a big plus for me. I went out for pleasant early-morning walks downtown on each of the two mornings of my stay.
The desk staff was outstanding. I had several questions about directions, and they were pleasant and informative. Check-in and check-out were smooth.
The room was exactly what I expected. The breakfast was ample with both hot and cold offerings. The wi-fi worked fine. The smell of the cleaner they used was maybe a little strong, but I quickly got used to it.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Fantastic stay!"

5

gene10154, Grand Forks, North Dakota
21/06/2017

Spent four nights and were thoroughly pleased. Staff was friendly, helpful, and readily available. The facilities were clean and comfortable.
Be sure to visit the breakfast room where Miss Lucy will make sure you have a nice hot meal.

"First night of vacation"

5

indianaNurse10, indiana
19/06/2017

Wasn't sure what to expect getting to the hotel, it was in town and not by the interstate. Exterior of the hotel was nice. Couldn't have been greeted by a friendlier receptionist. Hotel was clean and quiet. There were little leagues there, we thought it would be noisy, but no noise heard. Bed comfortable. Even the midnight shift staff were friendly. Would recommend this hotel to anyone and would stay there again.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. We appreciate your business.

"Stay for a family wedding"

5

R5896YDcindya, Galesburg, United States
19/06/2017

The hotel was so close to both the church and the reception. Many in our group just parked in the hotel lot and walked to the events. A very clean hotel with very friendly staff. Check in was extremely easy, the rooms set up nicely, and a breakfast that was better than the typical hotel breakfast fare. The only thing I wish was that there was more seating available for families or large groups to sit and visit. It seems like there were many groups staying this particular evening so the breakfast area and lobby were always full. We tried the pool area which worked, but was extremely loud because of the acoustics.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. I am sorry you were not able to gather with your family in one area.

"Wonderful"

5

Brian N, Wilkes-Barre, Pennsylvania
17/06/2017

The staff and atmosphere were excellent. I stayed for four days and everything was clean and comfortable. I would highly recommend staying at this establishment. Right down town and close to the town square

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you so much. We are glad you enjoyed your stay and we hope you stay with us again in the future.

"Stay at Best Western Holiday Manor"

4

loribE5437JW, Minneapolis, United States
09/06/2017

Overall, this hotel was clean, comfortable and worth the rack rate of of $80 per night (plus taxes). The service was adequate (not top-notch professionalism with swearing at the reception desk and outdoors during their smoke break).

bwnewton, General Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. I will look into and resolve the issues you mentioned. If you have further questions please fill free to call the hotel directly.

"Comfortable clean convenient"

4

Quonmisc, Greenville, South Carolina
04/06/2017

Had a king suite on the ground floor - large and comfortable. No issues with function or fixtures, all worked and in good order. Complimentary breakfast selection was small but for the price, no complaints. Eggs oatmeal and alternating meats, bacon, sausage, sausage gravy (biscuits) each day I was there (3). A six minute ride to our daily destination so very convenient for our purpose.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words.

"Good place to stay"

4

judysC654EK, los gatos, United States
27/05/2017

On a cross country trip with our dog, we needed a pet-friendly place to stay. This was convenient and very comfortable and clean. We'd stay here again the next time we're in the area. There were also some good places to eat by the freeway exit, as well as a grocery store.

"Overnight stay"

5

Lhouleco, Colorado Springs, Colorado, United States
23/05/2017

Nice location not to far away from 1-80. Good size room with refrigerator and microwave. Friendly staff with great bbq restaurant suggestion of Moo's closer to I-80. Drove to arboretum for a walk after dinner.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for you kind words!

"Yes to pets and a hot breakfast!"

4

momofseven2013, Logan, Utah
18/05/2017

Superior property near the quaint Newton city center, yet a quiet, walkable location. Lacks a hot tub and the pool was cold, but the beautiful breakfast area and hot breakfast made up for some of that. Fitness room had two treadmills, neither of which worked that night but we were traveling with two dogs and the cleanliness and welcoming spirit of the hotel balanced out the negatives. Beautiful lobby! Would gladly stay here again.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for letting us know about the treadmills not working. The maintenance department has repaired them.

"Wedding weekend"

5

photock, Iowa
13/05/2017

We came to town to photograph a wedding and this hotel was recommended by the wedding couple. We could not have had a more comfortable stay. The location was perfectly located to where we needed to be, and was easy to find. The room was clean, quiet, and comfortable. If we ever find ourselves in Newton again, we will definitely stay here!

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. We enjoyed your wedding group and we hope to see you all in the future.

"Great value!"

5

Vincent P, Patchogue, New York
08/05/2017

Downtown local hotel, close to everything. Nice off the main drag location which made it quiet. Accommodations were excellent in this newly remodeled property. Staff was friendly and always helpful. A great value for the money! Would definitely return the next time I go to Newton

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for the nice review. We look forward to having you as a guest again in the future.

"Car Trip"

4

Ken T, Oak Bluff, Manitoba Canada
08/05/2017

Greetings was very friendly, fast check in, rooms were clean, lighting could be brighter, hot water takes time to get to you, plumbing drainage needs work, pillows were uncomfortable, Breakfast has a nice variety, fresh and hot and lots to eat. Check out a breeze.

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
We appreciate you taking the time to send in a review of the Best Western Holiday Manor in Newton, Iowa. I am happy you enjoyed breakfast and I apologize for the issues with the plumbing and the pillows.

"Wedding party "

5

George P, Marshalltown, Iowa
01/05/2017

Stayed here with a wedding party and sure glad we chose this place it was and excellent place to stay, the staff was some of the nicest people I've had in a long time, everyone in are party was very pleased with there stay, the free breakfast was very good, I would definitely recommend staying here. A+A+A+A+A+

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind words. We enjoyed sharing in your special day. We look forward to having you as our guests again in the future.

"Excellent staff and pet friendly"

5

Track_XC_Travel, Streamwood, Illinois
29/04/2017

This Best Western is located in a nice peaceful location. They gave us a reasonable rate. It has clean rooms, comfortable beds and pillows and it's pet friendly. We would definitely return to this same location. Enjoyed our stay. Thank you

GuestAdvisory, General Manager at Best Western Holiday Manor Newton, responded to this review
Dear Valued Guest,
Thank you for staying with us and giving us your feedback. We are happy to hear you had a good stay.
Hope to see you again soon!
~Your Staff at Best Western Holiday Manor Newton Iowa
General Manager

"Compassion when I needed it."

5

W7171RYrachelf, Cedar Rapids, Iowa
27/04/2017

My Aunt was dying and I always stay at her house when I come home
to visit. I was very upset, not feeling well, and very overwhelmed.The staff were great,supportive;listening,ready with a tissue or a hug.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for your kind comments. We are sorry about your Aunt.

"Not a Happy Traveler"

4

Richard G, CHRISTMAS
25/04/2017

We called about an hour out and were given a price for two rooms. One a senior and the other a retired military rate for both rooms. I asked if this was the total for BOTH rooms. I was told yes so we booked the rooms. When arriving we said we'd pay cash for both rooms. To find out the price I was given was per room and my credit card was charged. Guess we werent given the full amount when we asked.... and if I'd known the one senior was paying full price we would not of stayed.
What a shame cause we pass through here a lot and we thought this was a nice place.

Judy J, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you for writing a review sorry you miss understood the rate per room. If you have any future questions please call the hotel directly.

"An awesome expierience"

5

557lancen, Newton, Iowa
21/04/2017

The manager Judy keeps this motel in fine working order,from the fine rooms to the sweet staff. The motel was well maintained inside and out. The rooms are good size and very clean. The beds are so comfortable

bwnewton, Manager at Best Western Holiday Manor Newton, responded to this review
Thank you so much for your kind words.

"Very pleasant"

5

livinglifeover50, Chicago, Illinois
17/04/2017

The desk clerk was friendly and courteous. The room was clean and ready for us. It was very quiet on the 3rd floor
The hot breakfast was delicious. I would recommend this Best Western to everyone. The price was right and very comfortable.

Judy J, Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Thank you so much for the positive review.

"Very accommodating"

5

Mary A, Prinsburg
17/04/2017

Our family always gets together for Easter and Thanksgiving and we stay at the Best Western. This past weekend we all gathered at the hotel and they were so accommodating as they let us gather as a family in a room to eat our meals. It was very kind of them to open it up for us and let us stay together and spend time relaxing and visiting. The staff is always pleasant and easy to work with.

Judy J, Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Thank you for taking the time to send such positive comments. We value all our guests and look forward to seeing you again in the future.

"BEET Conference"

5

R5018PMdouglasb, Pickrell, Nebraska
10/04/2017

This is the first time in years I have left Hilton and tried a BW. What a great and pleasant surprise. The hotel was quiet/clean, staff great and the breakfast was exceptional - so much better then Hampton Inn! Great price as well! Recommend without reservation!

Judy J, Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Thank you so much for choosing the Best Western Holiday Manor for your hotel needs. We look forward to seeing you again in the future.

"Home away from home"

5

louisapaule, Boulder, Colorado
10/04/2017

We were in Newton after my father-in-law passed away. We were offered a funeral rate as we checked in. We were there 8 nights. As family arrived for the service everyone was greeted with kindness. Judy, the manager, and the rest of the desk staff were very caring.
Lucy has as spotless breakfast room, keeps all food looking attractive and warm, and there is always plentiful food. Lucy is always cheerful.
There is a conference room that we used for gathering on Friday night when we had the most family members in town. The room was set up for us to use as a place to gather.
The rooms are newly remodeled: the king size bed was extremely comfortable, refrigerator and microwave were concealed in a credenza, comfortable couch, large table/desk, new wall heating/air conditioning units that has a low/high fan cycle and an attractive granite topped sink commode.
The rooms were very quiet except on Friday and Saturday night when the hotel was full with a wedding party and guests. Smokers sit/stand outside under the large covered entrance. Rooms on the east and north sides are the quietest on weekends.
This is a great improvement over past owners. Best Western has done an outstanding job taking over the hotel which is located just off the town square. A grocery store, 2 coffee houses and restaurants are on or near the square.

Judy J, Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Thank you so much for taking the time to write a review. We value your opinion. I am truly sorry for your loss.

"Warm and welcoming staff"

5

10/04/2017

My family stayed here for a funeral. The staff was very helpful and the rooms were great. When we wanted to move to a handicap accessible room, they immediately changed the reservation. The breakfast room was very well attended. We felt very well taken care of during a difficult week.

Judy J, Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Thank you for your kind words. We enjoyed your family.

"Always our place to stay in Newton, IA"

5

376lucienv, Brookfield, Wisconsin
02/04/2017

It is always a pleasure to stay at this Hotel. We came to see my 99 year old mother. The room was extremely clean, the price was reasonable, the registration process was easy. We discovered mutual friends. Talked to Lucy at breakfast. We see her every time we are here and have friends in common. Breakfast gives you many choices and Lucy soon knows everyone that comes in. This building was right across the street from the Maytag headquarters. Now it is a location of DMACC. How things have changed over the years. I can remember coming to Newton as a youth and then riding my Uncle's bus home to Colfax after the shift change at Maytag.

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for your feedback and for being our guest in Newton. I am happy to hear you had a good stay and enjoyed the staff and the amenities. Hope you come
back to see us again soon!
Judy
General Manager
Best Western Holiday Manor Newton, Iowa

"Great service"

5

carlosrY2093PI, Houston, United States
26/03/2017

Great service; manager and personnel that works there are making this best western a good option to stay. Quite during night and functional for the visitor that want to get closer to downtown. Value price is excellent as well. Definitely; I will recommend this to the business travelers

Judy J, Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Thank you for the great review. We appreciate your business and look forward to having you as a guest again in the future

"Disappointed"

3

26/11/2016

We reserved 2 rooms and requested to have connecting rooms or rooms next to each other. The lady I spoke with on the phone told me it was taken care of. However, that was not the case when we arrived. Our rooms are across each other making it very inconvenient for our needs.
Breakfast was okay. Pancake maker was out of order and the bagels were solid rock.

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
I am sorry to hear your accommodation needs were not met. I have noted your concerns and will be talking to our front desk staff. I will also look into the breakfast items mentioned and take appropriate action. Thank you for taking the time to give us your feedback.
Sincerely,
Judy J.
General Manager
Best Western Holiday Manor Newton Iowa

"Great!"

5

meghanc757, Cleveland, United States
11/11/2016

I was pleasantly surprised at the high quality of all aspects of my stay here. We were in town for a family wedding and this hotel exceeded our needs by not just providing a place to sleep and eat breakfast, but by also providing friendly and helpful staff members, comfortable beds, clean rooms, and an overall positive environment.

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for staying with us and your nice comments. I am happy to hear you enjoyed the amenities and that the staff was helpful. Hope to see you again soon!
Judy J.
General Manager

"Very good place to spend the night"

5

John T, Conway, United States
07/11/2016

Breakfast was superb one of the better ones we've had at a hotel. It was a good selection and very tasty!!! We had a very good night but I didn't use the pool or internet room. The outside was very good. My wife checked out the reviews which is why we stayed at this hotel. Keep up the good work and many travelers will stop in to spend the night. It is all about customer satisfaction!!!

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear John,
Thank you for staying with us. I am happy to hear you enjoyed the hotel. Hope to
see you again soon!
Warm Regards,
Judy J.
General Manager

"Second Time to Stay "

5

KJHA1, Littleton, Colorado
04/11/2016

We travel from Colorado to Illinois and prefer to drive a little farther on our first day in order to stay at this Best Western! It is always clean, quiet, and comfortable. The staff are friendly and welcoming. There's a very nice clean pool that is larger than many hotels but there is no hot tub. Breakfast is a nice variety of hot and cold choices!

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for your nice comments. I am happy to hear you enjoyed your stay and the accommodation.
We hope to see you again soon!
Judy J.
General Manager
Best Western Holiday Manor Newton Iowa

"Convenient, Quiet, Friendly, Great Breakfast"

5

503travelincouple, New Jersey
28/10/2016

Stopped in Newton on our drive from Colorado. Great find! The Best Western Holiday Manor is pet friendly, which we needed since we were traveling with our poodle -- they even gave her a welcome gift bag when we arrived. Our room was very comfortable and quiet. The staff was extremely friendly, and the free breakfast was one of the best I can remember -- cheese-eggs, crisp bacon, yogurt, etc.

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for taking the time to give us your feedback and you nice comments. I am happy to hear you enjoyed your stay.
Hope to see you again soon!
Thank you for staying with us.
Judy J.
General Manager

"Nice hotel, very quiet"

4

Kitters, Longview, Washington
22/10/2016

We chose this hotel because it was a good halfway point between St. Joseph MO and Waterloo on our tour through Iowa. We also had enough Best Western Rewards points for a free night. The hotel is clean and very quiet. It is about 4 or 5 miles away from the freeway.
Sadly, the city of Newton appears to be a very depressed area. Many empty buildings and closed stores. There are no restaurants nearby. The gal at the front desk suggested a couple that were back next to the freeway. We drove around town a little and finally ended up grabbing a chicken sandwich at McDonalds.
Too bad, this hotel appears to be a very nice place. We had no complaints, the rooms were nice and the breakfast was good. TV channels were rather limited.

GuestAdvisory, General Manager at BEST WESTERN Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for your nice comments. I am happy to hear you enjoyed your stay and the accommodation.
We hope to see you again soon!
Judy J.
General Manager
Best Western Holiday Manor Newton Iowa

"Do Not Make Online Reservation"

1

securitieslawyer, Chicago, Illinois
19/10/2016

I made an online reservation and called and canceled it over 24 hours in advance. The hotel management is so sleazy, they charged me for two nights and refused to reverse the charges even though it was a fully refundable booking if cancelled 24 hours in advance. BE CAREFUL-they are not honest with billing and will actually lie.

"A great place to stay!"

5

7Cheryl, Rochester, Minnesota
17/10/2016

The rooms were comfortable and clean. The pool was great! The breakfast was plentiful and delicious! Plus we reserved the party room for a birthday party and it worked out great. Several family members stayed there so it made it convenient. The staff was very helpful and we had a wonderful stay and party!

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Cheryl,
Thank you for staying with us and your nice comments. I am happy to hear you had a good Birthday party and the staff was helpful!
Warm Regards,
Judy J.
General Manager
Best Western Holiday Manor

"Always our choice in Newton"

5

376lucienv, Brookfield, Wisconsin
16/10/2016

We visit Newton at least twice a year to visit my mother and my family. We always choose to stay at what is now a Best Western. We have stayed here under a couple of previous brands and have always had an excellent stay. Under the Best Western name they have updated and remodeled much of the hotel. It is a quiet, friendly place to stay. The beds are comfortable. The rooms are spacious and have enough chairs. The bathrooms are a little on the small size, but still very adequate. The Wi-Fi worked very well. The breakfasts were the usual better motel breakfast, with pancakes available.

"Nice hotel"

4

NY-HAWGMAN, LONG ISLAND, NY
10/10/2016

Stayed for one night. Hotel is clean, comfortable, lots of parking but not near any food. We had to order in. Off the beaten path but is quiet and secure. Would stay again if ever in the area. Paid $112.37 per night.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest
Thank you for staying with us and giving us your feedback. I am happy to hear you enjoyed your stay. Hope to see you again.
Warm Regards,
Judy J.
General Manager
Best Western Holiday Manor Newton Iowa

"Senior Travelers"

5

Sandra R, Lincoln
10/10/2016

In downtown area of charming village. Easy to walk to venues downtown. Quiet, pleasant, safe area. Nice indoor pool. Nice breakfast area. I needed help in the breakfast area and an attendant came, .the problem quickly.

"Our favorite place to stay!"

5

John A, Denver, CO, United States
02/10/2016

My husband & I have stayed at the Best Western Holiday Manor Hotel several times. We have had great experiences every time. So when I needed to book a hotel for a trip with my girlfriend, I knew that this was the best location to stay on our travel west. As always we had a great stay, the rooms are always very clean & the beds are very comfortable. The staff was really fantastic & we enjoyed a delicious breakfast with a large selection of food & beverages.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear John
Thank you for staying with us and your nice comments. We very much appreciate your business!
Warm Regards,
Judy J.
General Manager

"Wonderful Stay"

5

brianwU8965YF, Glenview, Illinois
02/10/2016

Excellent place. Very nice. Clean comfortable rooms. Outstanding breakfast! Good location. Everything was well thought out. A comfortable lobby where my friends and I could meet and talk. Quiet rooms. A very nice pool. All in all an excellent experience.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Brian,
Thank you for your nice comments! I am happy to hear you had a good stay.
Hope to see you again,
Judy J.
General Manager

"Nice Hotel!"

4

19/09/2016

We were attending a wedding in the area and stayed two nights. The rooms were clean upon arrival, however, it did have a musty odor. We just turned up the AC and the smell seemed to get better. The beds were very comfortable and the bathrooms were spacious. Getting on the internet was not a problem. The breakfast was wonderful with many items to choose from. The only down side was that our room was now cleaned the second day. Not a deal breaker but just something worth mentioning. I would definitely recommend this hotel to stay at again.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for your nice comments and happy to hear you enjoyed your stay! I will look into the issue with the AC unites.
Hope to see you again!
Judy J.
General Manager
Best Western Holiday Manor

"Friendly and CLEAN!"

4

Theresa588, Marion, Iowa
19/09/2016

I travel every week for work and the Hotel choices in smaller towns is sometimes somewhat lacking. I was pleasantly surprised by this hotel. My room was very clean, everyone was friendly and professional. The breakfast was better than most I have been in recently and they had an attendant working named Lucy that was wonderful! Only reason I did not rate it a 5 was an employee smoking outside the front door.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Theresa,
Thank you for staying with us and I am happy to hear you enjoyed your stay and
that Lucy could be helpful.
Hope to see you again!
Judy J.
General Manager
Best Western Holiday Manor

"Functional, clean and quiet"

4

16/09/2016

Good stay at this hotel. Clean, comfortable and quiet. Staff is accommodating and friendly. Hotel is in quaint downtown area of Newton, IA but still close enough to I-80. Great atmosphere. Take a drive downtown and see the Veteran's Memorial at the courthouse.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Gloria,
Thank you for staying with us and taking the time to review our hotel. I am happy to hear all your nice comments!
Warm Regards,
Judy J.
General Manager

"Clean and comfortable"

4

David K, Monticello
12/09/2016

Very nice, seems to be recently renovated. Rooms and lobby area are very clean. Breakfast is good with a lot of variety (eggs, bacon, breads, juices, etc.). Pool area is indoor, a little small but nice. Plenty of parking.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear David,
Thank you for staying with us and giving us your feedback. I am happy to hear you enjoyed the accommodations and the breakfast.
Hope to see you soon!
Judy
General Manager
Best Western Holiday Manor Newton Iowa

"Great, clean, hotel. "

5

12/09/2016

This is a fantastic hotel! My wife and I stayed here for two nights last weekend. The breakfast is excellent. They even have fresh pancakes! The staff is very friendly and helpful. They seemed genuinely interested in us, and that we had a great stay! It's perfectly located between Iowa City and Des Moines. It's a cute town near the interstate.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Jonathan,
Thank you for staying with us and giving us your feedback. I am happy to hear you enjoyed the accommodations and the breakfast.
Hope to see you soon!
Judy
General Manager
Best Western Holiday Manor Newton Iowa

"a real off the highway gem!"

5

jeff-eye, Phoenix, Arizona
12/09/2016

After a long day in the car and a mess with hotels.com. we were taken care of quickly and efficiently by the front desk. The room was clean, in fact the whole hotel was very clean -- and quiet. Everything from the floors to the towels smelled fresh. The furniture in the room was updated and not beat up or abused as so often happens with hotel furniture. Best part of the hotel is the staff's knowledge of the surrounding area for food. My wife wanted Mexican for dinner and we thought, ok Iowa, we're not going to find good Mexican in a small town. Boy -- well that's my next review - but suffice to say -- that little hole in the wall place should become a franchise it was that good.
back to my hotel review - great price, far off the highway, in the center of a very beautiful place and very very quiet. If I'm ever back in that area, that's a planned stop for a place to sleep and a place to eat!

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Jeff,
Thank you for staying with us and giving us your feedback. I am happy to hear you had a good stay and enjoyed the room and our new updates!
Hope to see you soon!
Judy
General Manager
Best Western Holiday Manor Newton Iowa

"Great comfortable hotel"

5

parksorbust, Clarkston, Michigan
11/09/2016

This BW was clean, well appointed, had friendly employees and a very nice breakfast with a super nice breakfast lady . Even though we were early due to not planning for a time zone change , we were quickly accommodated and in our room in no time.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Parksorbust,
Thank you for staying with us and giving us your feedback. I am happy to hear you had a good stay and enjoyed the breakfast and staff!
Hope to see you soon!
Judy
General Manager
Best Western Holiday Manor Newton Iowa

"Clean, nice room,convenient location"

4

Joni I, Golden, Colorado
09/09/2016

Clean, comfortable. Friendly staff. Convenient location. And, thank you, thank you for having Pantene hair products. Breakfast items were fresh and tasty. Would stay again. Easy to find from highway but in a neighborhood location.

"Awesome staff!"

5

_MaverickTravelor_, Laredo, Texas
06/09/2016

Beautiful room at a GREAT rate. Judy checked us in..was very friendly and engaging. We asked for extra coffee and even though she was in middle of cleaning the front doors she immediately went upstairs and got our coffee. All staff I met were super friendly and helpful. This is a great clean comfortable place to stay!

"Luxurious Delight"

5

Lynn R, Milwaukee, Wisconsin
05/09/2016

From the friendly greeting at the desk to the utmost comfort of the room and bed, my stay was a perfect traveler's delight. Clean, fresh smelling rooms, a terrific shower and plenty of space afforded a very enjoyable stay. The Best Western is located close to restaurants and bars and the area is pleasurable for a stroll around town. A quiet, restful stop with a comfortable, fashionable room.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Lynn,
Thank you for being our guest. I am happy to hear you had a good stay and
hope to see you soon!
Judy
Manager

"We'll stay there again"

4

Steve F, Gilbertsville, Kentucky
23/08/2016

We enjoyed our stay. The staff is friendly and supportive, the hotel is clean, and the room is clean and quiet. We thoroughly enjoyed our time there and we'll stay there again the next time we are in the area.

"Will stay again."

5

Clifford S, Fort Wayne, Indiana, Usa
22/08/2016

The staff was very supportive. The room was great. We felt the desk could have been in a different place. The shower was excellent especially the non slip bathtub. The breakfast was excellent . everything was ready on our last day as weh had to leave early.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Clifford,
Thanks for staying with us and we are also happy to hear you will be a returning guest.
Our staff works hard to ensure each guest has the best stay possible. Hope to see you again soon.
Sincerely,
Judy J.
General Manager

"Hotel stay at Best Western Maner"

5

Randall M, Elida, United States
19/08/2016

This Hotel was one of the best (Best Western) I have stayed at. Location was great, small town. Felt secure. The people were very nice and the place was clean. The rooms were very nice This is a place I would stay at again.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Randall,
We do appreciate your 5 star rating of our Best Western. Thank you for staying with us and your nice comments. Have safe travels and please come back soon.
Sincerely,
Judy J.
General Manager

"Very comfortable stay."

5

Susie J, Belle Plaine, United States
17/08/2016

Nice updates, friendly staff, comfortable rooms at a great price! We have stayed at this hotel since it first opened and have always been satisfied. We would recommend this hotel to our family and friends.

"A Little Off The Interstate But Worth The Trip"

4

CRoamer, Marion, Iowa
16/08/2016

This hotel is near downtown but is a much better choice than those closer to the highway for not a whole lot more money. The lobby and the room were both immaculate, and the breakfast was better than I expected. Would definitely stay here again if in the area. We had originally planned on staying in Des Moines, but due to the State Fair, decent rooms there were at a premium.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
It is nice to hear that you enjoyed your stay with us. We try our best to help each guest have a pleasant and relaxing time. We do hope that you will come stay with us again.
Sincerely,
Judy J.
General Manager

"Nice Place!"

4

mkeats, Lincoln, Nebraska
15/08/2016

This Best Western is very nice, and away from the main interstate so that makes it better as you cannot hear the road. Clean rooms, great breakfast, and very nice employees made this stay enjoyable. Plenty of parking too. This place does have a pool, but we did not use it.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
We are happy to hear that you liked our hotel and location. I will be passing on your comments during our next meeting and our staff will be happy to hear them. Please come back soon.
Sincerely,
Judy J.
General Manager

"Nice Motel, good price"

5

Claude M, Paducah, Kentucky
15/08/2016

We stayed here 5 nights during the Knoxville Nationals and found clean rooms, comfy beds, good breakfast and friendly staff all in a moderately priced motel. My only disappointment was the non-working guest laundry.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Claude,
Guest surveys and comments are an important resource for our hotel. We are glad you chose to stay with us. We do have a new washer in our guest laundry so I am sorry it was not available during your stay. Please come back and see us again when you are in the area.
Sincerely,
Judy J.
General Manager

"High Quality, Moderate Price"

5

dor2427, Mokena
13/08/2016

The less expensive hotels were filled so I chose this hotel for about $100 plus tax. I was very pleased with the modern, clean hotel and room. The bed was great and the hotel was very quiet. It was 4 miles off the expressway and harder to find than I would have expected. My guess is that it is often used locally for conferences and weddings. Definitely a step above the typical off the interstate hotel.

"Low Key No Drama"

5

John D, Newton, United States
10/08/2016

Stayed 4 days on a wedding weekend. wasn't bothered by constant over attention but they were there when needed. Good breakfast for free. For a small town hotel it was pretty comfortable. The Pool could be bigger and needs a hot tub.

"A great place to spend the night."

5

Lois B, Wauseon
04/08/2016

This Best Western was completely remodeled. The bed was very comfortable, the person that did the decorating had an excellent eye for color that was pleasing to the eye. The employees were extremely friendly and courteous. The outside was beautifully landscaped. The breakfast was delicious.

"Good hotel on way to Des Moines from Wisconsin"

4

WillyA123, Lawrence, Kansas, Usa
02/08/2016

Good place to stay a few miles off of I-80. Easy to reach and outside Des Moines. Just one night. breakfast included. Discount if you are a Best Western member. Breakfast had plenty of choices. Beds were good, bathroom supplies the normal amenities.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Willy,
We always like to hear when a guest has a pleasant stay with us. Glad to hear our location worked good for you. Please keep us in mind when you are back in our area for a future stay.
Sincerely,
Judy J.
General Manager

"Very nice Hotel!"

5

Amber G, New Richmond, United States
29/07/2016

We stayed 2 nights this past weekend. Was blown away! Beautiful entrance, and super friendly staff was my first impression. Our room was clean, nice, and super quiet. Couldn't hear anybody in hallway or next door. The pool was warm and very enjoyable. The breakfast was the best i'd ever had at a hotel (eggs, sausage, pancakes... anything you could imagine)! Plus it is cheaper than most hotels. Very, very enjoyable! My only complaint if I had to choose something would be the parking. There isn't enough of it. I had a difficult time late in the evening finding a parking spot. There was only 1 left and the person next to me was way over my line so I had to squeeze in.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Amber,
Thank you for your wonderful comments regarding your recent stay with us. I will pass your comments on during our next staff meeting. The staff will be very happy to hear your compliments. I do apologize that the parking was difficult though. Glad you to have you as our guest and hope to see you again.
Sincerely,
Judy J.
General Manager

"Very Nice Hotel"

5

John G, Minneapolis
25/07/2016

Hotel was very nice, well kept, clean and beds were very comfortable. Very quiet location but just a block off of the main street through town. Staff was very friendly and helpful. Pool facilities we nice and clean. Overall a nice hotel and a restful stay.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear John,
Thank you for staying with us and your nice comments. I am happy to hear you enjoyed our hotel and the location. Hope to see you again soon!
Sincerely,
Judy J.
General Manager
Best Western Holiday Manor

"Very pleased with this choice!"

4

22/07/2016

Clean rooms, friendly helpful staff. Great breakfast and overall hotel was clean, welcoming and accommodating. The pool area and front lobby area was clean and inviting. Location was nice, close to I80 and also convenient to the bigger city of Des Moines for runs into shop and other attractions. Beds were comfortable and bedding was fresh, clean and inviting. We would definitely stay again and certainly recommend this hotel to others.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for letting others know how much you enjoyed your stay with our Best Western. We are happy you stayed with us and hope to see you again.
Sincerely,
Judy J.
General Manager

"This hotel looked brand new!!"

5

Ann1047, Bethlehem, Pennsylvania, Usa
21/07/2016

We didn't have reservations, because we didn't know where we would spend the night on our road trip. I called when we were about an hour away and was please that there was room availability.
We were very pleased with this hotel. The room was very clean. The bedding and towels were very clean.
The pool area looked very inviting, although we didn't swim.
The girl who checked us in was very courteous.
They had a nice room for breakfast. The breakfast included delicious eggs and potatoes. It seemed like a step up from the normal Best Western breakfast, which is usually very nice to begin with.
The parking lot seems a little small for the hotel. When we left in the morning there were cars parked all over the place.
The hotel is not right by the highway. It is a few miles off of route 80, situated in the town itself. But not too far off the highway to be inconvenient.
The town of Newton seemed very quaint.

"Newton hotel comfortable place to stay while visiting family at Park Center."

5

17/07/2016

I have always had good service at this hotel. Rooms are clean, people are pleasant and nice breakfast in the morning. We stay when we come to see my mom at Park Center. They give a discount because we are going there. The hotel walking distance from the town center. They recently refreshed the lobby, carpets and rooms. Free wifi is good and I love being greeted by the wonder lady who runs the breakfast room.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for your kind comments. We are happy to have you as our continued guest. We hope to keep seeing you.
Sincerely,
Judy J.
General Manager

"Very nice mid-range hotel"

5

Patricia S, Hope, Indiana
17/07/2016

We had absolutely no complaints. Both the hotel and room were clean and comfortable. Check in /check out were quick and easy. Breakfast was much better than expected for this level of hotel. Lucy, who worked the breakfast area, was a joy to meet! Would stay again.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Patricia,
We are happy to hear about your recent stay with us and that you experienced our hospitality. We want our guests to have a pleasant and relaxing stay. Hope to see you again in the future.
Sincerely,
Judy J.
General Manager

"Business Trip"

5

pjjewel, Carroll, Iowa, Usa
14/07/2016

As a travel nurse working an assignment at the local hospital, I used to stay at this hotel frequently before it was a Best Western. I am VERY impressed with the improvements and the look of the hotel. I only wish they hadn't filled in the hot tub. :-( The front desk clerk at check-in was very friendly and kind. The room was well decorated, bed was very comfy. The pool area was nice. The breakfast was one of the best we have had at a hotel... scrambled eggs with cheese & ham mixed in, sausage, plus the usuals... cereals, breads/pastries, fruit, yogurt, etc. Very pleasant stay!

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
We are happy to hear that you have returned for another visit. Glad you like our hotel, breakfast and our staff was helpful. We do hope that you will continue to stay with us when you are back in the area. We appreciate all guest feedback.
Sincerely,
Judy J.
General Manager

"Clean and friendly place to stay"

4

Lynnette J, Sioux City, United States
07/07/2016

Very pretty hotel both inside and out. The service was great and breakfast was delicious. Everything in the room was clean and fresh. Bed was very hard and not very comfortable. There is a nice pool, but no hot tub. Make sure you have the address with you because it's not located on the main street which made it a little difficult to find.. There was a blue sign telling us where to turn off the highway, but the next thing we knew we were at the other end of town. Once we looked up the address, it wasn't too difficult to find.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Lynnette,
We are happy to hear that you liked our hotel. I do apologize that you couldn't find us quickly. Thank you for choosing our Best Western and please come back soon.
SIncerely,
Judy J.
General Manager

"Stay here"

5

mary b, Des Moines, Iowa
06/07/2016

Will always stay here when in town. Amenities are terrific, staff is terrific. Location perfect. Only one issue and that is the hot tub has been removed. pool was nice. we played scrabble in the lobby one night and staff was very nice and accommodating.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Mary,
I am happy to hear you enjoyed you stay and experienced hospitality and service from our staff. It is always fun for us to have our guests use the lobby area. Thanks for staying with us and hope to see you again soon.
Sincerely,
Judy J.
General Manager

"Understated GEM!"

5

Chris B, Sandusky, Ohio
06/07/2016

We were pleasantly surprised at all of the amenities this property has to offer. First, the exterior clean, fresh, and nicely landscaped. We needed parking for a long vehicle, more than ample parking. Walk in the door to a well appointed, clean lobby with very friendly staff. The indoor pool looked very inviting.
But most importantly, the room was outstanding. Our room was clean, roomy, and the bed was one of the most comfortable hotel beds I've ever slept on. There was a fridge, microwave, desk with chair and another chair in our room along with a coffee maker.
The complimentary breakfast was great too. With the standard continental offerings, they also had sausage, eggs, potatoes and pancakes with various toppings. I was also pleasantly surprised to find "almond silk" milk offered. I am lactose sensitive and appreciate the choice!
We highly recommend this hotel!

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Chris,
Thank you for taking the time to let others know how much you enjoyed your stay here at our Best Western in Newton. We are delighted to have you as our guest. I will be passing on your comments at our next meeting as it will brighten everyone's day. We hope to see you again soon.
Sincerely,
Judy J.
General Manager

"Great Hotel"

5

28/06/2016

We had several rooms booked for a family reunion. The beds and pillows were comfortable, the rooms were clean and the staff was friendly.The rates were more reasonable than other hotels in the area. I would definitely stay again and recommend the hotel to family and friends.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Stacie,
I am glad you experienced hospitality and service from our staff. We believe we are worth the stop and look forward to making every stay the best possible. We were happy to have your group and appreciate your recommendation! Hope to see you again.
Sincerely,
Judy J.
General Manager

"Traveling THrough"

5

kgwendorf, Grafton, Wisconsin
27/06/2016

Booked this hotel through the website. Great hotel with comfortable beds and above average breakfast. The cost was much better than most hotels. It is a short distance off the interstate but not hard to find.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
We are happy you chose our hotel! We appreciate hearing back from your and that you enjoyed your stay with us. Please keep us in mind for future visits to our area.
Sincerely,
Judy J.
General Manager

"Accommodating "

5

Lyn_DesMoines, Des Moines, Iowa
22/06/2016

My 93 year old aunt was in town for a funeral and needed a room for a couple nights. This was 2 nights prior to a nascar race at the speedway, we weren't sure if she would find a room on such short notice, especially as a walk in. The lady at the front desk originally didn't have a room available for the 2nd night, but was able to give her a room that was being repaired. She gave my aunt a very good rate for the stay. This was especially nice since I was on the phone with other (not so nice) hotels, and their rates were outrageous. They were very friendly and helpful with my aunt during the stay. She also said it was very quiet, I was was worried that people would be loud with the races going on.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Lyn,
I am happy to hear that we were able to accommodate your aunt during her stay. We do try to show our guests hospitality and a pleasant time. Thank you for your feedback.
Sincerely,
Judy J.
General Manager

"Nice, quiet hotel"

4

Michiganuncledoug, SALINE
15/06/2016

A little out of the way off I-80, in the downtown area of Newton.
Nice rooms in a quiet town. Everything was clean and comfortable. The breakfast was the usual... nothing special.
There are several choices for dining in town, but most you have to drive to.
If you want to get away from the freeway and see a nice small town, then I'd recommend this place.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for choosing our Best Western for your lodging needs. We appreciate your comments and review. Thanks also for your recommendation to others. Hope to see you again!
Sincerely,
Judy J.
General Manager

"very happy stay"

5

Nova W, gerald, United States
14/06/2016

very nice accomadations and when we had a ac issue it was quickly resolved, which was very nice. The attitude of the personel was exceptional, and considerate. They offer some food items in the main entry area, and the pool was very enjoyable. I do not appreciate review comments that require lengthy verbage as this one does.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Nova,
Thank you for taking the time to share your comments regarding your recent stay with us. I will pass this on to our staff as they appreciate hearing that their hard work and customer service is being noticed by our guests. Hope to see you again in the future!
Sincerely,
Judy J.
General Manager

"Very Nice Best Western"

5

snicodemus60, Joplin, Missouri
07/06/2016

I messed up my reservations in Des Moines, with no rooms available. I found an opening Newton Iowa, which was 25 miles away. It was well worth the drive. Rooms are new and first class! To top that they are very cheap in price! I highly recommend!

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for taking the time to provide us feedback on your stay with us! I am glad to hear that you enjoyed our newly renovated rooms even though it was so far out of your way. We appreciate customers like you and we hope that you will stay with us again soon!
Sincerely,
Judy J

"Perfection"

5

magwild68, Xenia, Ohio
07/06/2016

Bill was the night check-in. He was very friendly, original, and fun to talk to. He made us feel like "Family". Check-in was a breeze and he showed us to our room. He also helped me find a parking spot for our moving truck in the back. Lucy, the breakfast lady, was on top of everything by making sure all food items were full. The food was very good, fresh, and filling. She even helped me fill a tray for my family. They were all too tired to make it to breakfast so Lucky let me take it to them. At check-out, Britney was very patient with me, I couldn't find my wallet in all my luggage but finally did. We also requested a late check-out of an hour but that hour really helped us so much. Thanks again

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for taking the time to provide us feedback on our service during your stay. I am glad to hear that Bill, Lucy, and Britney were so helpful to you and I hope they made your experience the best it could be. We pride ourselves in our commitment to providing the best hospitality for you every time you stay with us. Please come visit us again soon!
Sincerely,
Judy J

"Comfort"

4

Terrence L, Oak Lawn, Illinois, United States
06/06/2016

Very pleasant experience! Check-in was smooth. Accommodations were very impressive. The room was very quiet and comfortable. the room was laid out well with plenty of room to feel like you weren't always bumping into something. Breakfast included everything tou could want in a comfortable atmosphere.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Terrence,
Thank you for taking the time to provide us feedback on our service to you during your stay. I'm glad your experience was great and I want you to know that we are committed to providing the best hospitality we can to all of our guests. I hope you will stay with us again soon!
Sincerely,
Judy J

"Very nice hotel for the price"

5

Marge6020, Rapid River
03/06/2016

The hotel is beautiful, and the rooms were clean and spacious. The staff was wonderful. The breakfast buffet was delicious and well stocked. The location was in a quiet area. We will stay there again on our next trip.

GuestAdvisory, Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Marge,
Thank you for giving us your feedback on your experience at the Best Western Holiday Manor! We pride ourselves in our delicious breakfast buffet and our commitment to making your stay the best it can be. We're delighted to hear that your stay was wonderful, but we are always looking for ways to make it even better. Please don't hesitate to let us know if there is anything we can do to improve our hospitality for you. See you soon!
Sincerely,
Judy J

"Night in newton"

4

steve m, Tokyo, Japan
02/06/2016

The people were friendly and very professional. They were happy to allow us to have our dog with us as the were pet friendly. Rooms were clean and front desk very helpful. Parking is well lighted and clean.

GuestAdvisory, Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Steve,
Thank for taking the time to give us your feedback on your stay! We strive to make your experience as comfortable and enjoyable as possible. We're happy that our staff treated you (and your furry friend) very well during your stay. If there is anything we can do to make your stay more enjoyable, please do not hesitate to let us know.
Sincerely,
Judy J

"Weekend getaway"

4

Greg V, Des Moines, Iowa
21/05/2016

Jacuzzi suite is a good sized relaxing room, good service, quiet hotel. Very nice staff. Pool is small but clean. Very close to local restaurants and Highway. Beds are very comfortable and clean, will definitely go again.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Greg,
We always enjoy hearing when a guest has a good stay with us. Our staff works hard to make each guest their #1 priority. Glad to hear we will see you again!
Sincerely,
Judy J.
General Manager

Please check your hotel bill. You might (still) find the term 'local' on it with a USD 1,50 charge. You would think, ah, that must be local taxes. Well, no, it is the charge for use of the vault in your room. Oh, you didn't see you had one and probably didn't use it. Well, then we'll take it off. But who checks their hotel bill so carefully that they spot this unfortunate line? Not enough people to make the hotel from using this practice. Not chic at all. Stop it! Your reputation and the quality of your staff and product is worth more than USD 1,50 per stay!
The room could have been a bit cleaner (wet towel by the sink, candy wrapper behind the nightstand). The fire doors in level 3B and 2B could not and did not close (because the carpet is too high/the door reaches to low). I did mention that to the staff and they would have maintenance look at it.
The owners do have a good heart because they have put in every effort (and big investments) to make even the pool accessible to wheelchair users.
The staff is super friendly and service minded. The breakfast was good and the person looking after it made sure that all items were constantly available, restocked. The Chobani yogurts hit the spot.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
We always appreciate guest surveys and comments. I will pass your concerns onto our management company regarding the safe fee. I will also follow-up with our maintenance department to make sure the fire doors are working properly. We are happy our staff was able to give you great customer service. We do hope to see you again.
Sincerely,
Judy J.
General Manager

"Excellent off-highway surprise"

5

Baldy47, Liberty, Missouri
12/05/2016

Recently renovated and re-flagged, this is an excellent choice if you want quiet and comfort. The staff members are well-trained. It has about 80 rooms (HiEx properties now must be 100 rooms). Bed and room features were great. Follow the signs north of the interstate to a quiet, refreshing night's sleep!

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for letting us know that you enjoyed your stay with us. We strive to give each guest a relaxing stay. Please come see us again when you are in the area.
Sincerely,
Judy J.
General Manager

"Very nice "

5

813brandyj, Lonedell, Missouri
11/05/2016

Clean, helpful. The remote control was not working so they brought me a anther one write away. Front desk signed me up for the rewards club. After 2 visits you get a $50.00 gift card. Very clean and I stay at alot of hotels.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Brandy,
Thank you for staying with us, we are glad you enjoyed your time. I do apologize the first remote did not work correctly but happy we were able to replace it in a timely manner. Glad to have you as one of our reward members! Hope to see you again.
Sincerely,
Judy J.
General Manager

"Trip to CA- great place to stay!"

5

Tim B, Akron, Ohio
06/05/2016

Looking for a place to sleep on trip, we found the Best Western on TA. It was perfect! Judy Johnson(Gm) made our stay fantastic! Friendly, courteous, clean & modern amenities! GoodBreakfast also! This is a perfect place for a night or week! They made us feel at home!

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Tim,
We are so happy to hear that you enjoyed your stay at our Best Western. We believe we are worth the stop and look forward to making every stay the best possible! Thank you for letting others know about your experience with our hotel. We do hope to see you again.
Sincerely,
Judy J.
General Manager

"An excellent stay a little out of the way"

5

partie-of-seven, Roselle, Illinois
04/05/2016

This is a bright, clean, friendly hotel with great service. It is a few miles off the highway in a quaint Iowa town. Stayed here while attending the Drake Relays in Des Moines. We will definitely stay here again next year when we go to the relays!

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
We are delighted you chose our Best Western for your lodging accommodations and that you enjoyed your stay. We do try our best to give our guests the best stay possible. Glad to hear that we will see you again!
Sincerely,
Judy J.
General Manager

"Worth Getting Off The Highway!"

5

Don R, Dundee, MI
30/04/2016

First visit to property since change in ownership. It's better than our last 4 visits! Super clean, friendly staff, dog lovers and great restaurant recommendation. So when going across Iowa, get away from the freeway to quiet downtown and enjoy a nice stay!

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Don,
We appreciate your feedback and 5 star rating of our hotel. Your survey will serve as encouragement to all our staff as we strive to continually improve the quality of our service. Please come back and see us again soon!
Sincerely,
Judy J
General Manager

"Nice and Clean"

3

16/04/2016

I have been staying here many years on my business trips.
They have done a major remodel. The room have new feel and smell. Staff is great and helpful as ever. i do miss the hot tub. But pool area is nice.

GuestAdvisory, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Carl,
Thank you for taking the time to review our hotel and for being a loyal customer! I am happy to hear you enjoyed the upgrades we have made and your positive comments on our staff. We hope to see you soon!
Judy J.
General Manager
Best Western Holiday Manor Newton

"Front desk"

3

Maddi C, Norwalk, Connecticut
02/04/2016

Called the hotel 7 times to get help to hotel not a Single person answered this was around 830pm on April 1st. So i stopped at a gas station and they were able to tell me. When i came in lobby it was very dirty. I thought maybe a lot of people came in and front desk was busy. I walked around and looked at the pool still no one came to the desk. I went and looked at breakfast room and i went to the laundry room to see if front desk was doing laundry. I proceed to say hello twice before i young gal came around the corner with a cell phone in her hand. She proceeded to talk to who ever was on it. I asked if she had any rooms available she proceed to act like i wasn't there and talk on her phone. I finally said forget it and she said act that way i was on the phone with the owners. I said again do you have any rooms available she said you were sold out but the parking lot was empty. So i told her the lobby was dirty she told me that wasn't her job it was the next shifts job. I ended up getting back on freeway and traveling a little till i found a different hotel. The only reason for the 3 stars is because your hotel is beautiful and located in a great spot. I hope to get better service next i come in the summer.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Maddi,
I have noted your concerns regarding a staff member. I will thoroughly investigate and take appropriate action. I do apologize for our staff service while you were checking on a room at our hotel. I do hope that you will give us another opportunity for your lodging accommodations in the future.
Sincerely,
Judy J.
General Manager

"Nice Place"

5

Brenda H, McPherson, United States
28/03/2016

we went to our Brothers wedding and stayed at the Best Western. it was a nice friendly place to stay and the people working there were very friendly. We would highly recommend this hotel and would definitely stay there again if a chance arises.

HotelRep12, General Manager at BEST WESTERN Holiday Manor, responded to this review
Dear Brenda,
Thank you for your 5 star rating of our hotel. We are glad you stayed with us and enjoyed your time. Thank you for recommending us to other and please come see us again!
Sincerely,
Rebekah D.
General Manager

"Great place to stay"

5

Lia A, Lakewood, Colorado
23/03/2016

We were in a room with a king size bed, very roomy and had plenty of lights for various areas in the room there was a refrigerator for our cooler items, nice size flat screen TV, Wi Fi , large bath room, very comfortable & clean. We later found out that it is also a pet friendly hotel, which is great to know, if we hadn't actually seen the dogs we would never had known because it was so quiet.

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Lia,
Thank you for your wonderful comments about our hotel. We are happy you chose to stay with us! Our staff works hard to give our guests the best stay possible. Please come see us again.
Sincerely,
Judy J.
General Manager

"Best Western Holiday Manor"

5

Paul T, McPherson, United States
21/03/2016

The location, the price, access to WiFi, and quality of the room was excellent. I also enjoyed the food at Mountain Mikes. The breakfast was OK, I have had better. But considering that it is part of the total package, it was a good deal. If I ever go back to McPherson I will stay at the Best Western.

HotelRep12, General Manager at BEST WESTERN Holiday Manor, responded to this review
Dear Paul,
Thank you for taking time out of your busy schedule to rate your stay with us. Our staff takes great pride in our hotel. We truly enjoyed being of service to you and hope to see you in the future.
Sincerely,
Rebekah D.
General Manager

"Front Desk"

3

Shana S, Independence, Iowa
19/03/2016

Got to the hotel, went to check in and no one was at the front desk. Knocked, said hello, and nothing. Went back to my car to grab my children, came back and in still no one at the front desk. It took my son being quite loud for the lady to come out front. It appeared as if she was sleeping because she came out not sure what was going on.
Then she checks me in, gives me my keys and explains NOTHING to me. Not how wifi worked, where room was located, etc. The hotel was nice except for we had a light out in our room which made it difficult to see in the entry way but accomodations were nice. Pool area could have been cleaner. No one in the area and wet towels laid everywhere and no clean, dry towels in the bin. I probably wouldn't be staying there again

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Shana,
Guest feedback is our best resource for improving our guest service. Thank you for your review and bringing this to my attention. I do apologize for your wait and falling short of your expectations. I will be addressing your concerns to correct these issues. We do hope that you will give us the opportunity to be your hotel of choice again.
Sincerely,
Judy J.
General Manager

"Safety"

3

Mjh06g, Wichita, Kansas
19/03/2016

The accommodations were average and met my needs for just stopping through town; however, the room and bathroom both had odd odors even though they appeared clean. I was also frustrated to learn of a pet fee when I arrived, as it was not listed on the reservation website like it has been for other Best Western properties. Front desk staff should be trained to not announce a guest's room number, especially when a female traveling alone is checking in and there are men standing in the vicinity,

HotelRep12, General Manager at Best Western Holiday Manor Newton Iowa, responded to this review
Dear Valued Guest,
Thank you for your comments and review of our hotel. We do appreciate you taking the time to let us know about your experience. I do apologize for the mistake the front desk made during check-in and will make sure everyone is reminded not to say room numbers. I will also have our housekeeping staff address the concern you had in the room. We do hope that you will give our hotel another try when you are in the area.
Sincerely,
Judy J.
General Manager

"Great"

5

nelsonfan57, Longdale, Oklahoma
12/03/2016

Our stay here was great. Staff treated us like family, were super helpful, and kind. Denize was working at the front desk. She's is the best. Every hotel needs a Denize. The room was clean and comfortable. The breakfast was good, and was able to have a relaxing morning in the hot tub. The pool wasn't up for service, but they were working on it so I can't complain. I would definitely recommend this hotel to anyone and would stay there if I end up in McPherson again!

"great night stay"

5

05/03/2016

Good hotel and the staff is extremely helpful. The breakfast in the morning is great and having the Montana Mikes makes for a great evening meal. Even though the rail road tracks are to the north, you don't hear the trains. This hotel has a nice workout room, hot tub and indoor pool for the winter and an outdoor pool for the warmer months.

"Good value for older hotel"

3

west47, Omaha, Nebraska
21/02/2016

Hotel is in several buildings, If in wrong building you walk outside to get to indoor pool. rooms were specious, clean but could use some updating. breakfast was typical. has restaurant and lounge attached but it closes at 9 PM. Good for the price.

"Good value for the price"

5

Cynthia P, Lenexa, United States
15/02/2016

I stayed here with my daughter during a college preview visit. The rooms are clean and up-to-date. Used the in-room fridge and microwave. Internet was fast. At breakfast there was a nice variety of hot and cold items and the coffee was tasty. I will stay again if we visit McPherson.

"Nice Motel in McPherson, Kansas"

5

Kenrubicon, Manhattan, Kansas
08/02/2016

The price is very reasonable. The hotel is older and very quiet, rooms are adequate and nice, with refrigerator, coffee, large TV channel selection. They have a great free breakfast. We stay here often. There is a Montana Mike's steakhouse in the motel, and several places to eat within easy walking distance.

"Average hotel"

3

Dan M, Farlington, United States
05/02/2016

This is an average hotel with everything I need at a good price. I stay here at least once a year and don't consider other properties. Recent upgrades to carpeting are a plus. It's rare to find hotels that still have outside pools. Unfortunately, I've never been at this property during "outdoor pool" season.

"Room was clean and comfortable "

4

janeinkc, Kansas City, Missouri
25/01/2016

The rooms have been updated within the last few years. King bed was comfortable, room has mini fridge, microwave and safe. With 2 adults, wish there were more than just 2 bath towels in room. There isn't a common hallway leading back to front desk and didn't feel like putting on a coat to ask for more.
Didn't use any motel amenities this time, but their hot complimentary breakfast is good. Staff is friendly.

"personal"

5

Marsha R, Loveland, United States
11/01/2016

The hotel was clean, staff very accommodating, and friendly. Nice small town hotel. Would recommend it to anyone. The breakfast was good each day we were there. I don't have anything else to say but haven't used the 200 characters yet.

"Great improvements and sure to get better"

4

Steve J, Oklahoma city, United States
31/12/2015

Very clean from the remodel and looks great. the pool is clean but no more hot tub. The only thing I will complain about is the lack of outlets, so bring a surge protector as you only get one or two. Hotel staff is very eager to please and stated they are working on getting more outlets in each room. I look forward to using this hotel again next time around.

"Great place"

5

Bethany W, McPherson
30/12/2015

Stayed here for a get away with the kids. Nice, clean room! Quiet and comfortable. Breakfast is excellent as well. Staff was great and accommodating. Love the pool for the kids to swim. They had so much fun! Looking forward to our next stay.

"Very nice"

5

Lester R, Rockford, IL
28/12/2015

Clean and comfortable, what more can you ask? We have very frequently stayed at Best Westerns but to be honest we began losing faith in the organization. We used to stay at a BW in Ogalalla, NE and recently stayed in a BW in Ft Collins and to be honest both have become run down. We travel to Colorado and Utah annually and are now seeking a different place to stay. I hope the BW in Newton can stay as wonderful as it is. We will be returning.

"Very Helpful/Friendly Front Desk Clerks and Newly Updated"

4

Mariann B, Colorado, United States
26/12/2015

Were traveling through Iowa from Colorado to Michigan for the holidays. Traveled with our dog and many holiday packages. The staff were very helpful and we appreciated the newly updated facilities and safe parking area.

"Superb service and convenience."

5

21/12/2015

It was a perfect experience - quality, service, and a WONDERFUL breakfast. Thank YOU! I am a 71-year-old woman, traveling alone from Northern Iowa, a 10-hour drive one way. These people gave such good service, the room was well-appointed, 1st floor for luggage, GREAT breakfast (the best I have ever experienced), and even a kind suggestions about a last-minute item from Walmart for my 6-month old granddaughter whom i had not seen since just after birth. Again, thank you! I loved it.

Aaron G, General Manager at BEST WESTERN Holiday Manor, responded to this review
I just wanted to send you a message thanking you for the very gracious review of our hotel. Our entire staff works very hard to make sure that everyone's needs are met and that their stay is an enjoyable one. I will be passing this along to the staff with the appropriate " Job Well Done".
Thanks again

"Family Christmas"

5

21/12/2015

We came to McPherson for a family Christmas. We had four rooms with some very specific requirements for each. The staff at Best Western was extremely helpful and courteous. Rebekah checked us in and worked very hard to ensure we had the rooms we needed. She was AWESOME!

Aaron G, General Manager at BEST WESTERN Holiday Manor, responded to this review
Thank you for choosing us for your families Christmas. We all like to hear that we have done a good job, so thank you for the kudos. I will pass this along to all concerned, especially Rebekah, so tries very hard to accommodate all of our guests.

"Very Nice"

5

15/12/2015

Great stay! Chose this hotel because the rate was good and it had a restaurant. Loved the rooms and the connecting steakhouse! Staff was very nice and accommodating. Location was good and close to downtown. If we come to McPherson again we'll stay here!

Aaron G, General Manager at BEST WESTERN Holiday Manor, responded to this review
We were happy to hear that we were able to meet your preferences for a hotel in the area. We were all excited to see that not only had we done our job well, but well enough to merit your kind review. I will be sure and let all concerned know, and I will be posting your review.
Thanks Again

"Awesome place to Stay"

5

Beka D, McPherson, Kansas
14/12/2015

Stopped in just for one night, was very satisfied with this hotel. The staff was great and accommodating, breakfast was to die for. It was nice and quiet, very comfortable beds/pillows. We had the Family Room which has 3 beds and very roomy.

Aaron G, General Manager at BEST WESTERN Holiday Manor, responded to this review
Thank you for the great review of our hotel. Yes the family rooms are very large, more than enough room to stretch out. I will pass you comment on breakfast along to our breakfast attendants. Once again, thanks for choosing the Best Western.