Small and Large Parcel will be shipped by Purolator using either PuroPost (a joint service with Canada Post) or PuroGround. If a Canada Post package cannot be delivered, Canada Post will leave a notice for pick–up at a nearby location. If a PuroGround package cannot be delivered, you’ll also receive a notice with the option for pick–up at a local depot, or you can request re–delivery.

Small furniture and larger homeware items are delivered to your home by our home-delivery partner. This service will deliver your items into your room of choice. Once you have placed your order, you will receive a call to arrange a delivery time. Please allow up to 12-15 days from the date of order (for in-stock items) to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days rural areas.

For White Glove Delivery items, we employ a more specialized delivery service except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment.

Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 12-15 days from the date of order to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas.

Note: We are unable to provide our White Glove Delivery service to some areas. For your location, please reference the Delivery Calculator provided in the Shipping Rates & Locations section.

SHIPPING RATES & LOCATIONS

For your convenience, we offer a Delivery Calculator for estimated delivery cost and delivery location availability.

Delivery Calculator

Enter your postcode for estimated delivery cost

Note: Standard Truck and White Glove delivery is not available to all postcodes. If shipping is provided to your postcode, you will receive an estimated cost upon entering your postcode. If we are unable to deliver to your location, you will get a message stating that only Parcel Courier is available at this moment. We are unable to ship to Quebec at this time.

DELIVERY TIMING

Item Type

Delivery Method

Metro

Non-Metro

Small & Large Parcel

Parcel / Doorstep

10 - 15 Days

12 - 18 Days

Ready To Ship Furniture

In Home Delivery

3 - 4 Weeks

5 - 6 Weeks

Made To Order Upholstered Furniture*

In Home Delivery

6 - 8 Weeks

7 - 10 Weeks

Made To Order Upholstered Furniture/Special Fabrics*

In Home Delivery

10+ Weeks

12+ Weeks

*Made to Order items are final sale and cannot be cancelled, returned or exchanged.

For in-stock items, you will receive processing and shipping confirmation emails within 5-7 business days from order.