Our Customer Service closes at 15.00 Thursday 2 April 2015 for the countries: Belgium, France, UK and Spain. The following countries are unfortunately closed: Austria, Ireland, Italy and Finland.
You are always welcome to send us an email and we will respond as soon as possible.

On Friday 3 April and Monday 6 April 2015 Customer Service will be closed for all countries. No parcels will be shipped from the warehouse on these dates.

Our Customer Service closes at 15.00 Thursday 2 April 2015 for the countries: Belgium, France, UK and Spain. The following countries are unfortunately closed: Austria, Ireland, Italy and Finland.
You are always welcome to send us an email and we will respond as soon as possible.

On Friday 3 April and Monday 6 April 2015 Customer Service will be closed for all countries. No parcels will be shipped from the warehouse on these dates.

No, unfortunately, we are not able to offer direct exchanges. We will, however, refund you the amount as soon as we have processed your returned items. We only accept items returned within 30 days after receipt (in their original condition).

If an item is missing from the parcel although it is stated on your delivery note, please contact Customer Service. Please state your order number and the item number or product name of the missing item and we will of course help you.

If you think, an item in your order is faulty/incorrect, please return it to us. We are not able to offer online exchanges, but when we have processed the claim, we will refund the money for the item. You then have the possibility to place a new order.

Unfortunately, it is however not possible for us to deliver to areas with special customs regulations. Furthermore, we do not deliver to Channel Islands (post codes starting with GY and JE) and Isle of Man (post codes starting with IM).

Please note: For remote areas of United Kingdom there may be a 1-2 days longer delivery time than usual (this is valid for much of the Highlands and Islands of Scotland, Anglesey in Wales, The Isles of Scilly and the Isle of Wight in England).

Perhaps your tracking information has not yet been updated at the shipping company. Please wait a few hours and try again. If there is still no information regarding your parcel, please contact Customer Service at either J.LINDEBERG or the shipping company.

Always check the parcel is okay before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order.

We offer several different payment options and we take security very seriously so your details will be safe with us:

- VISA

- VISA Electron

- MasterCard

- PayPal

Credit Card

All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. On your bank statement you will see BESTSELLER and your order number.

PayPal

PayPal acts like a digital wallet where you can safely store all payment options such as bank account or credit card.

You will be charged once the incoming payment is registered with us. PayPal payments are usually confirmed within a few minutes. You will not be charged any extra fees except for the shipping fees.

If any questions, please have your order number ready before contacting our Customer Service.

You will be charged, as soon as the shipment leaves our warehouse. If your credit card is authorized, you will receive an order confirmation by email, confirming that your order has been received.

If your card is not authorized, no payment will be made and you will get notified immediately on the screen that the payment was unsuccessful. Please remember that even if a payment is not authorized, some card issuers may still reserve the money meaning you cannot use the funds for a short period of time (max. 8 days).

No, you will not be charged any extra fees. However, you will be charged for the shipping costs.

Please note that some banks do charge an extra overseas transaction fee. This depends on the bank's policy and the fee is not issued by J.LINDEBERG. The overseas transaction fee will not be refunded by J.LINDEBERG. For more information, please contact your bank.

Yes. Payment is our top priority. We wish for our customers to feel entirely safe when shopping at J.LINDEBERG's online shop. We use the SSL (Secure Socket Layer) technology to secure your personal information. Furthermore, all credit card holders are subject to validation and authorization by both the card issuer and J.LINDEBERG online shop to maintain security and prevent fraud.

Place return note and item in the return parcel (you can re-use the our bag/parcel).

Stick the prepaid return label on the parcel.

Send the parcel using the same shipping company as for your delivery. Make sure to ask for a receipt, as a proof, that you have returned a parcel (for returns with UPS you get no receipt. Make sure to note down the return tracking number).

When we have processed your return, we will issue the refund within 14 days.

Credit Card

Please note that it can take 2-30 days before the money is back on your account. The time period depends on the line of credit on your credit/debit card and the terms and policies of your bank. We will refund the money to the same card that you used when you placed the order. If we cannot do this (i.e. if the card has been declined, cancelled or has expired), we will send your refund through a bank transfer. In this case, please contact our Customer Service.

PayPal

The amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this process, but you can manage all your payments from your PayPal account.

If you think you have been refunded the wrong amount, please contact Customer Service and state your order number and the required refund amount. Please note: When you use the prepaid return label from your parcel, we will deduct the return shipping costs from your refund.

If you are returning items because you have changed your mind or the size is not right etc., you can use the prepaid return label for an easy return process. We will deduct the return shipping costs from your refund. If we have made a mistake with your order and you need to return it because of this, we will of course refund you the full amount. Please fill in the return code on the return note.

In case you are in the unfortunate situation to experience errors or defects to an item bought in our online shop, please make sure to claim the item no later than 2 years from the purchase date.

All you have to do is return the item to us and make sure to clearly mark code 13 as the return reason code.

If you no longer have the return note and return label available, please contact Customer Service and we will provide it to you again.

Once we have received the item, your claim will be processed. Faulty items are always refunded by the full amount. We will issue the refund within 14 days, but please note, it can take up to 2-30 days before the money is back on your account (the time period depends on your agreement with and the terms and policies of your bank).

Unfortunately, we cannot offer to exchange the item, please place a new order instead.

We do our best to give as much information as we can about all our styles. The product page for every item includes both description and images. If you have any further questions, please contact Customer Service stating the style number and we will do our best to answer your questions.

If a size is not available in the online shop, it is unfortunately sold out. When an item is sold out, it will most likely not come back on stock. We do our best to always offer the very latest styles and trends in our online shop. Therefore, most sold out styles, do not come back in the online shop.

If the requested colour is not available at the online shop, it is most likely sold out or it does not exist in this colour. When a style is sold out in a specific colour, it is not likely that we get it back in stock as we continuously get completely new styles in the online shop.

To find the right size we advise you to check out the size guide before ordering.

The measurements in our size guides only serve as a guideline. We recommend you to compare the measurements with your own body measurements and also compare the measurements of a specific style with clothes from your own wardrobe that fit well.

If your measurements fall in between two sizes, we recommend to select the largest size or simply order 2 sizes and return the one that did not fit.

Often you will also find detailed information about fit and length in the product description of each style. Keep in mind that some styles are designed for a tight fit and others for a loose fit.

Technical Problems -

Our online shop works best when using the internet browser Google Chrome...

If you are having technical problems, we recommend you make sure you have the latest updates and patches for your operating system. If you are still having problems using our site, please feel free to contact Customer Service and we will be happy to help.

To help us look into your problem please try to include as many of the following details as possible:

When you add an item to your shopping bag, we will check if it is available and then the item is reserved for you. Nevertheless, it can happen that another customer is buying the last item before we have reserved it for you.