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i have been having problems with this pop up and have ran many free anti virus program but it still keeps poping up. also when i try to run firefox after a while it will freeze and the same with IE. the only browser that works right now is safari and my msn doesnt work properly

Please download SilentRunners from here:http://www.silentrunners.org/Silent%20Runners.zipUnzip it to the desktop and double-click on it. If you get any kind of warning message about scripts, please choose to allow the script to run. When the scan is finished, a message will pop up and a logfile will have been created on the desktop. Please post the entire contents of this logfile for me to see.

Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.

Click the red Moveit! button.

Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.

Close OTMoveIt3

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

To turn off System Restore, follow these steps:1. Click Start, right-click My Computer, and then click Properties.2. Click the System Restore tab.3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.To turn on System Restore, follow these steps:1. Click Start, right-click My Computer, and then click Properties.2. Click the System Restore tab.3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SEA tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & DestroyA tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlasterA tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuardA tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:http://www.mozilla.org/products/firefox/I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.https://addons.mozilla.org/en-US/firefox/addon/722https://addons.mozilla.org/en-US/firefox/addon/1865

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, orOutpostA tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place