Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: So18

Lettings (as a Landlord)
Postcode: So18

3people found this helpful

I regret using them. They are completely incompetent. They have no idea about customer service. They did nothing right. Everything we ever asked them to do, they messed up and either just didn't do or even worse did the very opposite. They caused us so much additional stress with their incompetence. When you try and sort an issue out they never phone you back, they never apologise for things they did completely wrong and we were paying them to be our agents! They clearly think they can just tak... read full review

I have received nothing other than appalling service from Countrywide letting agents. Unfortunately I have never dealt with such a shoddy, disorganised and obnoxious company. I'm thrilled to have moved out of the frankly deplapodated property that I was renting from them. Despite this, I am appalled that this company are withholding nearly £2000 of our deposit as they simply can't be bothered to send it back, and claim to have not received emails sent six times. A truly disgusting company ... read full review

What agent could do to change your mind?

Change literally everything about your company. The manner in which I have been dealt with has been sickening. You treat people like dirt on the floor and it\'s disgusting. You are easily the rudest company I\'ve ever dealt with.

Blundells, a trading arm of Countrywide Residential Lettings Ltd provided a ¢â‚¬Ëœfully managed property service' for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well looked after by the tenants while we were out of the country, or at least advise us otherwise.
The property was always (according to Blundells/Countrywide) ¢â‚¬Ëœwell maintained and looked after'... read full review

What agent could do to change your mind?

Our property managers should have been managing our property in accordance with the tenancy agreement. They should have ensured that \'the property was kept clean and well aired at all times\'. When it clearly wasn\'t they should have informed us and given us chance to end the tenancy. I know we all have personal standards on cleanliness, but Blundells/Countrywide\'s tolerance of filth and grime is breathtaking. Perhaps sending our property managers on a refresher course to be able to spot the difference between a well maintained, and a neglected property, may help them to provide a better service

Comment on agent fees

With the exception of rent collection we feel we paid ‚£69 a month for them to oversee theft, neglect and deterioration to our property over a 3 year period

We are moving from our property and the management company instructed Morris Dibben to rent the property out.
We left the keys to our rented property with Morris Dibben. After recent letter drop by the police, stating there were break in's in the area, we have been double locking all our doors and checking all our windows our locked.
Morris Dibben was duly informed and the business in the area had received the same letter drop also.
We informed Morris Dibben we were away for five days onl... read full review

What agent could do to change your mind?

Agent was incompetent; I used to be an estate agent, worked in lettings and run my own estate and lettings agency. The service and attitude is one I have never encountered at any other estate agents or lettings, even other Countrywide offices.
To improve the agent in question must, set up basic training, put basic procedures in place, oversee the first months training.
To leave someone in this state and to respond with prove it, is wholly unprofessional, inadequate and no sense of customer service.