Service Quality and Improvement Officers
Permanent contract
Salary £29,228 per annum
London

About us

The Nursing and Midwifery Council exists to protect the public. We do this by ensuring that only those who meet our requirements are allowed to practise as a nurse or midwife in the UK. We take action if concerns are raised about whether a nurse or midwife is fit to practise.

We are looking for two Service Quality and Improvement Officers to support the Fitness to Practise Performance and Reporting team. We are restructuring our Service Quality Team so that, through analysis and review, it supports the directorate in identifying opportunities to deliver its work more efficiently and effectively.

About the role

The Service Quality and Improvement Officer will provide support to the Service Quality Manager to develop, implement and embed a culture of learning which drives continuous improvement in the Directorate. They will be responsible for the development, regular production and presentation of learning from analysis of quality, compliance and performance information. In this role they will help to raise the capability of the Directorate’s management teams on the use of performance and quality data to improve service and manage risk. They will develop and maintain a review and control framework which captures progress against improvement plans and provides assurance that commitments are being fulfilled.

About you

You must have strong analytical skills and be able to work within a complex regulatory environment. You will be able to communicate clearly, effectively and tactfully with customers at all levels, both internally and externally. You will be able to deal with conflicting demands and work collaboratively to prioritise your team’s workload effectively.

To apply

For more information about the role and to apply, please visit the NMC website.

Closing date for applications: 12 noon, Thursday 1 June 2017.

The NMC is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

Registered Charity in England and Wales [1091434] and in Scotland [SC038362]