Complaints processed

Annual Report 2001 - Statistics

Complaints processed

Table 3.3.2. shows data on the total number of complaints that were processed by the ombudsman in 2001 by individual area. As already mentioned, the group of complaints processed incorporates complaints opened in 2001, complaints brought forward from 2000, and cases reopened in 2001.Â

The table shows that in 2001 a total of 3.619 complaints were processed, of which:

3,304 complaints were opened in 2001 (91.3 per cent);

187 complaints were brought forward from 2000 (5.2 per cent); and

128 cases were reopened in 2001 (3.5 per cent of all complaints processed).

The area of court and police procedures (28.76 per cent), the area of administrative affairs (16.6 per cent) and the area of other matters (15.58 per cent) account for the largest shares of complaints processed in 2001. The table below shows in greater detail the number of complaints processed in 2001 by individual area.

Table 3.3.2.

AREA OF OMBUDSMAN'S WORK

COMPLAINTS BEING PROCESSED

Processed by area

Opened 2001

Brought forward from 2000

Reopened cases

Total

1. Constitutional rights

86

3

1

90

2,49 %

2. Restriction of personal freedom

190

11

5

206

5,69 %

3. Social security

472

42

35

549

15,17 %

4. Labour relations

202

4

7

213

5,89 %

5. Administrative affairs

523

48

20

591

16,33 %

6. Court and police procedures

941

56

44

1041

28,76 %

7. Environment

130

11

2

143

3,95 %

8. Public services

67

0

1

68

1,88 %

9. Housing matters

150

2

2

154

4,26 %

10. Others

543

10

11

564

15,58 %

TOTAL

3.304

187

128

3.619

100,00 %

Table 3.3.3 shows a comparison of the numbers of complaints processed by the ombudsman by individual area in the period between 1995 and 2001.

The table shows that relative to 2000, 0.3 per cent less complaints were processed in 2001. The number of complaints processed decreased most significantly in the following areas:

administrative affairs: from 675 to 591 complaints, which is an decrease of as much as 12.45 per cent; and

court and police procedures: from 1179 to 1041, which is a 11.7 per cent decrease.

Figure 3.3.2. shows the shares of complaints processed by the ombudsman by individual area in 2001.Â