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Please note, this information and documentation only relates to you if you are a leaseholder or shared owner and A2Dominion are responsible for arranging the insurance on your property. Check your lease for details.

If you need to make a claim on your building insurance, please contact our insurers, Zurich on 01252 387 249 or in an emergency on 0800 028 0336. Our insurers will then decide if your claim is covered by the policy, and will tell you how to proceed. You will often need to get a quote from at least two reputable builders, or you can ask Zurich to use their own approved contractor, who will then visit your property and carry out the work that is needed.

If the claim is the result of criminal damage, you must report the crime to the police as our insurers will not accept your claim without a crime reference number.

Sometimes ‘emergency’ work can be carried out straight away and a claim can be made later. This may be when your home needs to be made safe, such as after a break-in or water damage. If you need to contact the insurers in an emergency, please phone 0800 0280 336.

If you pay for any emergency work, you must make sure you get a receipt. You can claim for the cost of the work later as long as the damage is covered by the policy.

If you can, you should contact the insurers directly first of all to get their permission to go ahead and have the repairs carried out. Zurich may suggest you use their approved contractor and may offer to make arrangements for the contractor to visit you and carry out the works. This may be the quickest and most convenient way of dealing with an emergency. However, you do not have to use Zurich's contractor, especially if there is another you would rather use. Please be aware that Zurich may well limit what they pay to what they think is a reasonable cost of getting the works done. So if you find you have overpaid for the works, you may not be fully reimbursed.

An 'excess' is the amount you are expected to pay yourself when you make a claim. In this case, you will need to pay an excess of £250 for each loss when you make a claim. However, if the damage is caused by subsidence, landslip or heave, the excess will be £1,000 for each loss. As a homeowner you will need to pay the excess directly to our insurers or their appointed contractor from your funds. If you have paid for work to be completed and need to be reimbursed by the insurer then the excess will be deducted from the settlement.

Remember: it could take several weeks for Zurich to deal with your claim. You may therefore have to pay for the repair work to be done before you get money from the insurance policy.