"This workshop will discuss the decision at Central Michigan University to change its reference desk staffing model. After reviewing departmental data on reference desk transactions of all kinds (including reference questions and non-reference questions) and considerations of other functions of the department, the reference librarians decided to move to an on-call desk staffing model. While the librarians no longer physically sit at the desk, they are readily available to come to the desk when needed. Departmental observation and discussion since the decision was made have supported the decision to move to an on-call reference desk staffing model."

The speaker will be Timothy Peters is the Director of Information Services at Central Michigan University in Mount Pleasant, Michigan.

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