The explosion

When a conflict has spread out to the team members, people take sides and the situation escalates, as this video shows. Sometimes the best way forward is to find someone outside the team to help the group work things through, break down the myths that have been building up, and agree a new way of working together.

At this point, you need an experienced mediator to work with the whole group. Read our whitepaper to find out why groups in dispute should not be left to amateurs.