CONDITIONS ON RETURNS
All of the items are carefully inspected by our team before shipping out to the customer. So in order for us to provide you with a refund, it must meet the following conditions:
1. Items must be received within 14 days of receiving the parcel for domestic and 21 days for international orders
2. Be received in its original resellable condition - unworn, unwashed and with all tags attached. Note: Our team will inspect the return before we issue a refund. Red Splash reserves the right to refuse the return if it does not meet these conditions and will be sent back to the sender. You will be notified via email if your item is not suitable for a return.
3. Must be a full-priced item
4. Return parcels must include the Returns Form and its original invoice
RECEIVED RETURNS
All our returns our processed within 3-5 business days by our friendly staff. Once our team has inpsected the garment, they will then issue a full refund for the items purchased minus shipping charges. We do not offer exchanges.
NON-RETURNABLE ITEMS
The following items are non-returnable so please choose carefully. A refund will not be issued for the following:
- All sale items (Exchanges Only)
-All items with promotion (Exchanges Only)
EXCHANGES
If you would like to exchange an item for another size, please FIRST email us so we can put the right size on hold for you! In case the size you need is out of stock, we can offer you a store credit or an exchange for another item in the store. Please email all the inquiries to contact@redsplashboutique.com