The Application and Use of Library Intranet Services at the Indian Institute of Technology, Delhi

Introduction

Indian Institute of Technology, Delhi (IITD) was established in 1963
as one of the seven institutes of technology in India created as
centres of excellence for higher training, research, and development in
science, engineering, and technology. The central library of IIT, Delhi
is one of the most model academic library. All the students, faculty,
employees of the institute are entitled to make use of its services and
facilities. Its collection has now increased to 3 lakhs comprising
books, periodicals, reference works, technical reports, CD-ROM
databases, Video cassettes etc. The library subscribes to 657 current
journals and providing access to 6500 scholarly journals through INDEST
Consortium. It has also access to more than 3,000 electronic journals
(full text). The leading abstracting and indexing databases in the
field of engineering and technology are also available on intranet and
internet. CD-ROM search services, in-house database services and
electronic journals are the major services available on the
institution's intranet.

Library Homepage

The library home page is an integrated interface for all computer
and web-based services available in central library. It offers the
following information services at:

General information about central library

Library executives

Frequently asked questions (FAQ)

ACL members

Collection and libraries services

Library Newsletter (latest issue)

Library services

E-resources

The increasing commitment to the web-based digitized collections at
the Central Library, IIT Delhi coincide with installation of fibre
optics-based Campus-LAN connected to a 2 Mbps VSNL Radio Link enabling
faster Internet access for the academic community of the Institute. The
availability of high-speed Internet connection has led to launching of
a number of sponsored and unsponsored project for developing
network-based digitized collections within the frame work of tradition
library and information services at the Central Library, IIT Delhi. The
Library has adopted a multi-pronged strategy to embark upon the world
of electronic information.

The Library maintains a home page that serves as a single
integrated interface designed to provide access to all computer and
web-based services available to the academic community of the
Institute. The role of a library, it is said, is to provide structured
access to its carefully planned collections. If electronic resources on
the web are treated as new medium of information access and its
delivery, the librarians have to play their roles of selecting,
evaluating, describing, annotating and providing intelligent access to
electronic information available on the web. The home page of the
Central Library, IIT Delhi serves as a single integrated interface
designed to provide access to the following computer and web-based
services available to the academic community of the Institute:

i. Activities, infrastructure, and services of the Library. The page
also provides floorplans and library layout design through an image
map;

iii. Access to the Delhi Library netwok (DELNET) databases and services through a telnet link at the IP Address "delnet.ren.nic.in";

iv. Access to the web-based CD networking system available on the intranet server at the IP Address "10.116.2.1";

v. Access to the scanned images of old, fragile, and deteriorating volumes of journals scanned in-house descibed above; and

vi. Serves as a structured and organized guide to the electronic
resources available on the Internet. The electronic resources available
on the Internet is kept updated regularly for new and outdated links.
In all, the Central Library Home Page provides more than 2000 links to
electronic resources on the Web. The Library's Home Page can be
accessed both on Internet and Intranet at the following site:

Network Connections

The computer infrastructure in the Central Library which includes 30 terminals,

Eleven Pentium machines and a CD server has connectivity to the following networks:

Optical fibre-based campus radio link for faster access to the Internet through VSNL gateway.

Education & Research in Computer Network (ERNET)

Development Library Network (DELNET).

Internet

Objectives of the study

1. To ascertain the frequency of utilization of existing intranet
services at IIT library and the place from where the users access to
intranet.

2. To find out the purpose of using intranet services and to know which Intranet service is most used & which used least.

3. To assess the search behaviour of the users with regard to
accessing library intranet services and various types of database used
by them.

4. To know whether information accessed through intranet is helpful
or not and whether library is providing special training to it users
for better utilization of the available intranet sources or not.

5. To understand the problems faced by the users while using
intranet & to find out solution for some of the current problems.

6. To find out the users satisfaction regarding the intranet usage.

7. To collect suggestions from the users for further development of library intranet facilities & services.

Significance of the Study

This study is of significance to the domain of educational
technology as it extends the knowledge base that currently exists in
that field. The concept of Intranet technology is relatively new to the
majority of educational institutions. The handful of institutions who
have chosen to embrace the concept and implemented the technology have
welcomed the educational and administrative benefits it has to offer.
Therefore, study which explores the usage and advantages of such
technology will help to raise awareness among those who are
unacquainted with its potential applications and benefits within their
educational setting. To illustrate the potential of intranet the study
has investigated IIT (D) using the technology. The findings which have
resulted from the study have the capacity to impact upon the method by
which electronic information literacy skills are currently undertaken
in schools.

This study has been of significance to over 400 interested users who
wanted to learn more about the setting up process and application
possibilities of intranets. The study will be resulted in the formation
of a Special Interest Group which offers members ongoing access to a
virtual meeting place. The forum, will be fostering a collaborative
approach whereby all members contribute and respond to questions,
suggestions and ideas concerning the building, maintenance and
integration of a knowledge-based Intranet. Members interact either
electronically, using the group's Internet-based Email list or
face-to-face at the group's regular institutional meetings. The
interest among users is evident from the rapid growth of members
subscribing to the group mailing list and attending meetings. Having
justified its significance to the members of the Intranet Special
Interest Group this research is poised to expand the general
knowledge-base for further research into the area of knowledge-based
Intranet technology.

One the basic of the study, investigator can identify the problems
which are facing by users in using Intranet in IIT library, Delhi and
suggest how to improve its services to fulfill the needs of the users.
The results of the survey can be used by the institute to determine
priorities for policy, especially at the time when Intranet resources
are very limited in the country.

Review of Related Literature

Robbins, Engel, and Bierman (2006) tried to evaluate usage of the
content management tools at the University of Oklahoma Libraries (UL).
The author surveyed all levels of library personnel to see how they
utilized the library intranet to manage website content. Study explores
the issues surroundings the use of intranet as a tool for communication
and managing content on a public website. The authors examined both
self-reported usage of the staff intranet and data collected from the
systems office about actual usage. This study provides insight on the
intended use of content management systems versus the actual usage of
these systems. Survey results were skewed by including student workers
who seldom have reason to use the intranet within the scope of their
positions.

Bottazzo (2005) made a study on the development of an organization
and setting up of a training portal as a tool for Intranet training,
submission and flow of information. This article reports on the extent
to which three South African academic libraries, selected by means of
the purposive sampling method, utilise the intranet as a knowledge
management tool. Based on the literature, knowledge management and an
intranet are briefly defined. The advantages of the intranet as a
knowledge management tool as well as the content of an intranet are
discussed. The opinions about knowledge management and the use of the
intranet as a knowledge management tool in the three academic libraries
are weighed up against the findings in the literature.

Meyyappan, Schubert, and Chowdhury (2005) discusseed the design,
development and evaluation of a task-based digital library, the Digital
Work Environment (DWE), for the academic community of higher education
institutions (HEI) with Nanyang Technological University, Singapore, as
a test case. Three different information organisation approaches
(alphabetical, subject category and task-based) were used to organise
the wide range of heterogeneous information resources that were
interfaced to DWE. A user evaluation study using a series of task
scenarios was carried out to gauge the effectiveness and usefulness of
DWE and these information organisation approaches. The time taken by
respondents to identify and access the relevant information resources
for individual tasks was also measured. The findings show that the
task-based approach took the least time in identifying information
resources. Regression analysis of information resource location time
with gender, age, computer experience and digital resource experience
of the participants are also reported.

Hamilton and Snyman (2005) are of the view that in addition
to knowledge, the flow of information or efficient organisational
communication is an essential condition for the successfulness of every
organisation. Although the ideal vertical and horizontal communication
is difficult to achieve, training-informational centres and special
libraries should also strive to achieve this goal. Advantages of
available communication technology, especially the Intranet, should be
taken for this purpose as much as possible. The control of the field of
management or knowledge transfer is a complex problem, which is
practically unmanageable without the tool for knowledge dissemination.
This is the reason why portals are used more and more. It is common to
them that these are starting pages, where basic information is gathered
in a condensed form; portals are starting points for more detailed
information. They function on the basis of the technology supported by
browsers. The topic of this paper is the development of an organisation
in the process of learning, especially the need analysis of an
organisation and setting up of a training portal as a tool for Intranet
training, submission and flow of information.

Mustafa and Razeq (2004) made a study which was concerned with
gathering factual data on the use of local online information systems,
automation, online public access catalogues (OPAC's), CD-ROM based
systems in 19 Jordanian University libraries. Information was sought
through a written questionnaire, personal interviews, literature review
and field visits. The implementation of local online information
systems, OPAC's, CD-ROM databases, online searching networks/databases
subscribed to, methods of online services to users, problems and
solutions are investigated. Of the 18(94.7%) libraries responded, half
(50%) are using MINISIS or CDS/ISIS, one third (33.3%) is using either
M2L, or ORACLE based systems, and 3(16.7%) are using locally designed
packages. Technical processing, Information retrieval, circulation,
reference services, and serial control are the prime system functions.
All respondents are linked to the internet. A total of 15(83.3%)
respondents have developed collections of databases on CD-ROMs,
11(73.3%) use single access, and four (26.7%) use multi-user systems.

Shenton and Johnson (2007) have tried to investigate pupil use of
newly-created section of a school intranet established to promote
greater interest in the organisation's library. Data was collected over
a two-week period via Microsoft Share Point, the software which
supports the intranet, were examined in order to explore overall levels
of use of the library pages, differences in interest between girls and
boys, variations in use among youngsters in the particular year groups
and, the extent to which use changed over time. Findings revealed that
although an equal number of girls and boys visited the library pages,
the former recorded more hits. Use was greatest among Year Eleven
females but few youngsters of either gender or any age returned to the
library section on a day subsequent to their initial visit. Interest
fell away rapidly within days of the principal phase of data collection
commencing.

Methodology

The present study is conducted on a sample of 400 users. The tools
used for the present study were questionnaire, observation and informal
interview.

Investigators visited the library of IIT, Delhi and approached the
users and library professionals to collect the necessary data.
Questionnaires were administered to the users and filled questionnaire
were collected either on the spot or after 1 or 2 days.

Data Analysis and Interpretation

Immediately after the data collection, the next step is data
analysis and interpretation of results. Analyzing means categorizing,
ordering, manipulation and summarizing of data to obtain on answer to
the research problem. The collected data was organized and tabulated by
using tables and percentages. The purpose of analysis was to reduce
data intelligible and interpretable form so that the relations of
research problems can be studied and tested. To collect the opinion
about the intranet users is IIT Delhi total number of 450
questionnaires were distributed among the users of IIT, Delhi, out of
which only 400 filled questionnaire were returned to the investigator.
Thus the investigator selected the entire set of completed
questionnaires for the analysis of data. The data collected through
questionnaires were organized and tabulated by using statistical
methods and percentages.

User Response Analysis

Frequency of intranet usage

Investigators asked users about the frequency of intranet usage on a
daily basis and got to know that (12.5%) respondents use the intranet
less than one hour, followed by (17.5%) for one hour, (25%) for two
hours, and (50%) for more than two hours. Thus it can be seen that a
large percentage of respondents are using intranet regularly

Access to intranet

Respondents were asked to indicate the place from where they assess
intranet. Data revealed that a good number of respondents , 300, i.e.
(75%) respondents access intranet from the computer centre, 150, i.e.,
(37.5%), from departmental lab, 50, i.e., (12.5%) from library and 25%
access the intranet from hostel.

Purpose for using intranet

As indicated in the table, (13.75%) respondents use intranet for
communication, (36%%, use for research purpose, (22.5%) for updating
knowledge, (26.25%) for study, (25%) for teaching assessment and
(16.25%) for decision making. A graph of the purpose of using Intranet
has been shown in (fig. 1)

It is quite natural that the library users are giving top priority
to the purpose of accessing intranet for research/study purpose as well
as for making assignments.

Availability of intranet services

Users participating in the survey were asked about the availability
of intranet services. It was found that (22.5%) respondents are using
current awareness services available on intranet followed by indexing
services (7.5%), abstracting services (33.75%), www (22.5%), e-journals
(36.75%), news (22.5%) and e-mail (26.25%)

The general conclusion is that e-journals and abstracting services are very useful among the intranet users of IITD Library.

Search behaviour of users

Answering to the question regarding search behaviour of users, it
was found that (22.5%) respondents search through author, (16.25%)
through class number, (16.25%) through keyword and (45%) search through
title.

Types of database used

Creation of databases of books, serials, and other documents is a
pre-requisite for online library operations and networking. As an
indicator of automating respondents were asked to indicate the
databases created for them such as books, serials, theses along with
the number of records in each database. The results are presented in
Fig. 2.

From Table 6 it is clear that. (25%) respondents are using the
database of serials through intranet, (22.5%) are using the database of
text books. (27.5%) are using the database of PhD theses, and majority
of respondents' i.e. (37.5%) are using the database of research
articles for accessing the latest information.

Information access through Intranet

Half of the users find information accessed through intranet to be
most useful, followed by 37% percent who replied it was helpful,
whereas, (12.5%) found information accessed through the intranet not
helpful.

Awareness of OPAC

Awareness of the OPAC indicates the degree of user knowledge and
availability of the service and the extent made use of them. The
analysis of the responses furnished by the respondents in respect to
the awareness of OPAC depicts that 75% of respondents are aware
about the OPAC through the intranet while 25%) were not at all
aware.

Rating the speed of Intranet

Replies to the question related to the satisfaction level it has
been found that. (12.5%) respondents expressed their view that the
speed of intranet is very fast, (22.5%) expressed the speed of intranet
fast, (40%) rating the speed average while (25%) opined that the
intranet speed is slow.

Satisfaction level

Users satisfaction regarding various intranet services reveals that
(87.5%) respondents of IITD library are satisfied with the available
intranet services whereas, (12.5%) of them are not satisfied with
intranet services. This may be the reason that the infrastructure
facilities in the IIT library are quite adequate to meet the
information needs of the users.

Problems

Efforts were made to know the opinion of the library users about the
problems faced by them while accessing intranet services in IITD.
Information received from users is tabulated in table 11.

Answering the question regarding difficulties faced by the users, a
large majority (50%) have absolutely no difficulties in using the
intranet services. To understand the problems facing by the users, the
problem is categorized in five different categories from the analysis
it is observed that (22.5%) respondent are facing a lack of knowledge
about the intranet followed by guidance / technical 34.5% and slow
downloading 12.5% where as. (50%) have no response to this question.
The investigator understands that the lack of guidance about internet
services and limited access terminals are the major problems faced by
the users. It may due to the lack of a bulletin board service and
inadequate terminals and printers and shortage of trained staff in the
library. The students of IITD are not facing financial problem because
IIT Library intranet service is free of cost.

Intranet efficiency

The investigators have described that to make intranet facility
efficient (62.5%) respondents suggest that the library should initiate
training programmes, (37.5%) would like cooperation from staff and
(12.5%) need an uninterrupted power supply, whereas, i.e. (12.5%) argue
that there are other needs that must be fulfilled in order to make
Intranet efficient.

Findings

The following are major findings of the present survey:

1. It was found that most of the users are regular and used the
intranet more than two hours (50%) , (25%) use intranet for two hours,
while (17.5%) users use the intranet for one hour and 7.5% use it for
less than one hour.

2. Large number of the users (75%) access intranet from computer
centre followed by the departmental lab (37.5%) and library (12.5%)

3. Most of the users (36%) are accessing Intranet for the purpose of
research followed by the purpose of updating knowledge (22.5%)

4. The main sources available on intranet are E-Journals (36.75%),
followed by abstracting Services (33.75%), e-mail (26.25%) www (22.5%)
and current awareness services (22.5%).

5. Study reveals that most of the users search information by title (22.5%), followed by class number and keyword (16.25%).

6. Database of research articles are mostly used by the user of IIT
(37.5%) followed by databases of PhD thesis (27.5%), followed by
database of serials (25% and database of text books (22.5%). (table 6)

7. Majority of users feel that information access through intranet
related to their study & research purpose is most helpful (50%)
followed by helpful (37.5%) and not helpful (12.5%)

8. Most of the users (75%) are using OPAC while (25%) are not using it.

9. Large number of the users (40%) are of the opinion that the speed
of intranet is fast, followed by slow (25%), average (22.5%) and very
fast (12.5%).

10. Majority of the users (37.5%) are facing problems because of
limited access terminals, followed by slow speed (12.5%) and (50%) not
responded to the question.

11. Most of the users (87.5%) are satisfied with Intranet facility
available in IIT, Delhi while (12.5%) of users are dissatisfied with
the intranet.

12. To make Intranet facility efficient there needs to be training
programmes (62.5%) followed by cooperation from staff (37.5%),
uninterrupted power supply (12.5%) and (12.5%) not responded to the
question.

Suggestions for Improving Intranet Services

Based on the feedback provided from the survey IIT Library should
develop an intranet cite search that will assist in the discovery of
intranet based information. Moreover, a system should be implemented to
alert users of new content. There should be a searching capability to
the intranet, creating an internal knowledge based, expending the
electronic resource management system to include administration and
licensing information and creating strong support for intranet based
news and announcement. The library should develop a new web and
intranet development planning process. Trained personnel help to
achieve the objectives of the library of a better way. Training of
personnel is essential because effectiveness of the library depends on
the performance of the staff. There should be a special training to the
users of the library to teach them how to use intranet in IITD. A
committee should form to access the proper functioning of intranet that
will asked the library faculty and staff what they want to accomplish
through the website, what new features they want to offer, and what new
services should be developed for library users. In addition web
usability tests should be conducted on the website and intranet.
Finally, the IIT administration needs to encourage librarian, staff and
different departments to develop their unit pages on the intranet to
give users and employees a reason to use the intranet.

Conclusion

The present study seeks to examine the use of services of Intranet
by the users in IIT, Delhi. The survey reveals that all the users are
aware of Intranets in IIT, Delhi from this survey, the investigator has
been able to find out that users are availing Intranet facility from
their departmental labs central library and computers Centre not only
for research purposes but also for preparing teaching assignment and to
update their own knowledge. Most of the users are using Intranet
facility and services. A large number of users like abstracting
services, Indexing sources, current awareness sources and reference
sources. Electronic Journals are mostly used by the IIT, Delhi users.
But users are facing problems of lack of training acres terminals. Most
of the users are using Intranet facility and services A large number of
users like abstracting services, Indexing sources, current awareness
sources and references sources. Electronic Journals are mostly used by
the IIT, Delhi users. Users are facing problems because of lack of
training and limited access terminals. Most of the users are aware of
OPAC available on Intranet. Database of research articles are mostly
used by the users of IIT followed by data base of PhD theses and
database of serials. It would be better if the library provided
personalized service for scientists through the Intranet. It is a
common feeling that the end users should be taught about the search
strategies and the use of controlled vocabulary to make intranet
browsing much easier.

Table 1 Frequency of Intranet Usage

Time

No. of Responses

Percentage

Less than one hour

50

12.5%

One hour

70

17.5%

Two hours

100

25%

More than two hours

200

50%

No Response

-

-

Investigators have asked the users about the frequency of intranet
usage on a daily basis and got to know that 50, i.e. (12.5%)
respondents use the intranet less than one hour, 70, i.e., (17.5%), use
for one hour, 100, i.e. (25%) use for two hours, while, 200, i.e.,
(50%) use intranet for more than two hours. Thus it can be seen that a
large percentage of respondents are using intranet regularly

Table 2 Accessibility of Intranet

Place of access

No. of Responses

Percentage

Computer center

300

75%

Department

150

37.5%

Library

50

12.5%

Hostel

100

25%

(Multiple responses were permitted)

Respondents were asked to indicate the place from where they assess
intranet. Data revealed that a good number of respondents, 300, i.e.
(75%) respondents access intranet from the computer centre, 150, i.e.,
(37.5%), from departmental lab, 50, i.e., (12.5%) from library and 25%
access the intranet from hostel.

Table 3 Purpose of using Intranet

Time

No. of Responses

Percentage

For communication

55

13.75%

For Research

144

36%

To update knowledge

90

22.5%

For Study

105

26.25%

Teaching Assignment

100

25%

Decision making

65

16.25%

(Multiple responses were permitted)

As indicated in the table, 55, i.e. (13.75%) respondents use
intranet for communication, 144, i.e., (36%%, use for research purpose,
90, i.e. (22.5%) use to update knowledge, 105, ie., (26.25%) use for
study, 100, i.e. (25%) use for teaching assessment and 65, i.e.,
(16.25%) use for decision making. It is quite natural that the library
users are giving top priority to the purpose of accessing intranet for
research/study as well as for making assignments.

Table 4 Availability of Intranet Services

Services

No. of Responses

Percentage

Current Awareness

90

22.5%

Indexing Services

30

7.5%

Abstracting Services

135

33.75%

WWW

90

22.5%

E-Journals

147

36.78%

News

90

22.5%

E-mail

105

25.25%

The general conclusion is that e-journals and Abstracting services are very useful among the Intranet users of IITD Library.

(Multiple responses were permitted)

Users participating in the survey were asked about the availability
of intranet services . It was found that 90, i.e. (22.5%) respondents
are using current awareness services available on intranet followed by
Indexing Services (7.5%), Abstracting Services (33.75%), WWW (22.5%),
E-Journals (36.75%), News (22.5%) and E-mail (26.25%)

Creation of databases of books, serials and other documents is a
pre-requisite for online library operations and networking. As an
indicator of automating respondents were asked to indicated the
databases created for them such as books, serials, theses along with
the number of records in each database. From Table 6 it is clear that
out of 400, 100 i.e. (25%) respondents are using the database of
serials through intranet, 90, i.e. (22.5%) the using the database of
text books 110 i.e., (27.5%) are using database of Ph.D thesis and
majority of respondents i.e. 150 i.e. (37.5%) are using database of
research articles for accessing the latest information.

Table 7 Information access through Intranet

Information Access

No. of Responses

Percentage

Most Helpful

200

50%

Helpful

150

37.5%

Not helpful

50

12.5%

No response

-

-

Table summarieses the percentage of respondents that perceives
intranet services to be very useful, useful and not useful. From the
analysis it is evident that 50% of the users finding information
accessed through intranet to be most useful, followed by 37% percent
who replied it was helpful, whereas, 50, i.e. (12.5%) find information
accessed through intranet is not helpful.

Table 8 Awareness about Opac

Awareness

No. of Responses

Percentage

Yes

300

75%

No

100

25%

Awareness regarding OPAC indicates the degree of user knowledge and
availability of the service and the extent made use of them. The
analysis of the responses furnished by the respondents in respect to
the awareness of OPAC depicts that out of 400, 300 (75%) respondents
are aware about the OPAC through intranet while 100, i.e. (25%) were
not at all aware.

Table 9 Rating the speed of Intranet

Speed

No. of Responses

Percentage

Very fast

50

12.5%

Fast

160

40%

Average

90

22.5%

Slow

100

25%

Replies to the question related to the satisfaction level it has
been found that 50, i.e. (12.5%) respondents expressed their view that
the speed of intranet is very fast, 90 i.e. (22.5%) expressed the speed
of intranet fast ,160 i.e. (40%) rating the speed average while 100,
i.e. (25%) opined that the intranet speed is slow.

Table 10 Problems while using Intranet

Types of Problems

No. of Responses

Percentage

Lack of knowledge

90

22.5%

Limited access terminals

150

34.5%

Slow speed

50

12.5%

Lack of guidance

150

34.5%

No response

200

50%

(Multiple responses were permitted)

Efforts are made to know the opinion of the library users about the
problems faced by them while accessing in IITD. Information received
from users is tabulated in table 11.

Answering the question regarding difficulties faced by the users, a
large majority (50%) have absolutely no difficulties in using the
intranet services. To understand the problems facing by the users, the
problem is categorized in five different categories from the analysis
it is observed that 90 i.e (22.5%) respondent are facing a lack of
knowledge about the intranet followed by guidance / technical 34.5% and
slow downloading 12.5% where as 200 i.e. (50%) have no response to this
question. The investigator understands that the lack of guidance about
internet services and limited access terminals are the major problems
faced by the users. It may due to the lack of a bulletin board service
and inadequate terminals and printers and shortage of trained staff in
the library. The students of IITD are not facing financial problem
because IIT Library intranet service is free of cost.

Table 11 Satisfaction level regarding Intranet

Satisfaction Level

No. of Responses

Percentage

Yes

350

87.5%

No

50

12.5%

It is clearly shown from the analysis that 350, i.e. (87.5%)
respondents of IITD library satisfied with the available intranet
services whereas, 50 i.e. (12.5%) of them are not satisfied with
Intranet services. This may be the reason that the infrastructure
facilities in the IIT library are quite adequate to meet the
information needs of the users.

Table 12 Methods of making Intranet facility efficient

Methods

No. of Responses

Percentage

Training programmes

250

62.5%

Cooperation from staff

150

37.5%

Uninterrupted Power supply

50

12.5%

No. Response

50

12.5%

(Multiple Responses were permitted)

Table 12 describes that to make intranet facility efficient 250,
i.e. (62.5%) respondents suggest that the library should initiate
training programmes, 150, i.e. (37.5%) would like cooperation from
staff and 50, i.e. (12.5%) need an uninterrupted power supply, whereas
50, i.e. (12.5%) argue that there are other needs that must be
fulfilled in order to make Intranet efficient.