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Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Carers

Please let us know if you are a Carer. (This does not include people employed to provide care.)

Does someone depend on you to help with the tasks and / or responsibilities of everyday living?

Perhaps you care for someone in the family or for a friend?

If so, you are a carer and might like some support for yourself.

You may have been caring for someone for some time already, regularly helping them with everyday tasks or giving them the sort of support they need to stay in the family home.

You may see it as a part of your life or your duty to care for your Mum or Dad, your partner, your child or friend, but there may be times when you need information, advice or some extra help.When you are a carer it is often difficult to have a real break because someone depends on you to look after them. You can get tired and run down, and your health may possibly suffer.Telling the Surgery can help us to support you and make sure that you yourself get the right sort of care.

We feel it is important to recognise and value the work you do as a carer. Weavers Medical has a Carers Register so that carers like you are known and we can offer the information and support that you may need, including referral for a Carers Assessment if requested. If you would like to be included in this list, then please complete a Carers form online, or copies are available from care navigation.

As a registered carer you are entitled to an annual health check, if you would like one, please ask our Care Navigators for details of how to book an appointment.

You too are important!

Register as a Carer

Complete our Carer’s Registration form to have your name added to the Carer’s Register and give your permission for this to be noted on your medical records.