“I am extremely delighted to learn that China
Pacific Life Insurance Co., Ltd. for the first time
has received Customer Relationship Excellence -
Outstanding Achievement from APCSC representing the
highest honor. Sincerely thank you for the public
recognition of our company. CPIC adheres to its
mission to ‘be a responsible insurance company’ and
its corporate core values of ‘business integrity,
prudence and sustainability, pursuit of performance
excellence’, develops a customer oriented and
continuously improved customer service system.
Concurrently we continuously enhance product and
service innovation to provide our clients with
excellent customer experience with quality,
convenience and comfort. The recognition of CRE
Outstanding Achievement is both recognition for the
performance we have achieved, and also an
encouragement for our future endeavors. All of us in
CPIC will work harder and devote ourselves with mind
and wisdom to create a brighter future for the
insurance industry in China. ”

Corporate Environmental & Social Leadership of
the Year 2011 (Property Management)

Customer Relationship Marketing Service of the
Year 2011 (Property Management)

“Henderson Land Group Property Management Department
– Well Born Real Estate Management and Hang Yick
Properties Management had been awarded ‘Customer
Loyalty Program of the Year’ and ‘Corporate Health
and Safety Achievement of the Year’ in 2010. For the
year of 2011, it is our honour to be awarded
‘Customer Relationship Marketing Service of the Year
and Corporate Environmental & Social Leadership of
the Year’ presented by the APCSC. The achievement
has fully manifested our continuous commitment to
strive for excellence in premium property management
services. It is not only served as a proof of
customer’s recognition, but also a great
encouragement to motivate us to attain even better
performance.’ Well Born has been upholding its
management philosophy – ‘Interactive Services for
Quality Management’ and steps forward to make
commitment to corporate social responsibility.
Henderson Land Group Property Management Department
has been considering and acting on the customer
relationship, social leadership and environmental
impacts of our business and contribute to community
causes.”

Winner of the 2011 CRE Awards:
Corporate Health & Safety Achievement of
the Year 2011 (Property Management)Contact
Center of the Year 2011 (Property
Management - Under 50 Seats)

“It
is our honour to be the winner with two
distinguished trophies titled ‘Corporate
Health and Safety Achievement of the Year’
as well as ‘Contact Centre of the Year’
presented by the Asia Pacific Customer
Service Consortium this year. Thanks to our
staff and the all-round management system,
we have been awarded the CRE Awards for
eight consecutive years. The awards have
fully demonstrated that our comprehensive
24-hour Control Centre is effective in
providing ultimate and interactive
communication channel to our customers
throughout the year. Every property we
manage is constantly monitored by the Centre
through remote surveillance system with full
back-up support in case of emergency. We
will continue to ensure a safety and healthy
environment to our employees at work which
we consider to be paramount importance as a
responsible corporation. We will endeavor to
pursue service excellence with a mission ‘To
Deliver the Most Ideal One Stop Estate and
Lifestyle Management Services for Our
Customers’ and to put continuous efforts in
providing enhanced value-for-money quality
services for our residents.”

Mr. Alkin Kwong, Vice Chairman & Chief
Executive
Hong Yip

Winner of the 2011 CRE Awards:Global Support
Services of the Year 2011 (Logistics)

Contact Center of the Year 2011
(Logistics - Under 300 Seats)

“We
are honored to be recognized by APCSC once
again in this year’s CRE Awards as the
Contact Center of the Year (under 300 seats)
and the Global Support Services of the Year
award for Logistics, as well as clinching
three individual awards. DHL is proud to
claim that we are the world’s leading
‘International Specialist’ in express
delivery. We are committed to providing
excellent service with our global network
comprising over 220 countries and
territories and with our strong access to
local knowledge and expertise. The
recognition we received from APCSC is yet
another honor reinforcing our devotion to
exceed customers’ expectations. We will
continue to lead the industry with
award-winning service and ability to deliver
comprehensive logistics solutions.”

Mr. Ken Lee, Managing Director
DHL Express Hong Kong

Winner of the 2010CRE Awards:
Global Support Services of the Year 2011 (Direct
Marketing)
Integrated Support Team of the Year 2011 (Direct
Marketing)

Best
Use of Knowledge Management of the Year 2011
(Direct Marketing)

Merit -
Contact Center of the Year 2011

“Winning
numerous awards at the prestigious Asia-Pacific CRE
CSQS Leadership Summit 2012 in Hong Kong has been a
dream come true. We are honoured and privileged to
receive the ‘Global Support Services of the Year’,
the ‘Contact Centre of the Year’ and the ‘Integrated
Support Team of the Year’ plus five Individual
Category Awards. Winning these awards speaks volumes
for our passion, endurance and hard work as a team.
This is a true reflection of partnership and
professionalism shown by our Global Support Centre (GSC)
employees delivering a proven award-winning service,
day after day. Winning these prestigious awards
helps us grow as a company, motivating us further to
go above and beyond, giving our customers the best
they’ve seen so far! On behalf of QNET I would also
like to show our appreciation and gratitude for the
APCSC for this astounding recognition and for
bestowing upon us a real chance to shine. We will
continue to drive for excellence in the future.”

Winner of the 2011 CRE Awards:
Public Service of the Year 2011 (Public Utility)

“HK Electric is always committed to providing a
reliable supply of electricity and excellent
customer services to our customers. We are very
honored to be selected as ‘Public Service of the
Year (Public Utility)’ for four consecutive years.
The award recognizes our continual efforts and
improvements in customer services over the years. In
addition, our team has received a total of eight
individual awards. The achievements well demonstrate
the dedicated efforts of our frontline team in
delivering premier services. All these prestigious
accolades provide further impetus for us to work and
serve customers better. At HK Electric, we will
continue to enhance our services to meet or even to
exceed our customers’ expectations.”

Winner
of the 2011 CRE Awards: Customer Loyalty Program
of the Year 2011 (Telecommunications)

“The
Company was greatly honored to be the winner of the
‘Customer Loyalty Program of the Year’ (the
Telecommunication Industry) from the ‘Asia Pacific
Customer Relationship Excellence Awards’ (CRE
Awards). Considering the fierce competition in the
telecommunication market in Taiwan, the capability
to enhance service quality, customer satisfaction
and customer loyalty are the keys for winning in the
market. Chunghwa Telecom will, on a continuous
basis, adhere to its management philosophy of
honesty and uprightness, and fulfill the business
strategies of sustainability, innovation, broadband,
value-adding, integration and sensitivity. The
Company has, in the meantime, paid special attention
to achieving high-quality and customer-oriented
services. We are very thankful to the Asia Pacific
Customer Service Consortium for granting us this
award in recognition of our incessant efforts to
pursue outstanding customer relationships and
excellence in service. In the future, Chunghwa
Telecom will remain devoted to providing
world- class, professional, high-quality, and
heart-touching services, thereby realizing its
corporate vision of being the most valuable and
reliable information, communication, and
telecommunication company.”

Winner of the 2011 CRE Awards:Contact Center of the
Year 2011 (Logistics - Under 100 Seats)

Innovative Technology
of the Year 2011 (Logistics)

“DHL
has been striving to facilitate customers to
achieve their success as our own
responsibility. We have been continuously
providing superior service and heading
toward the direction of becoming customers’
first choice. It is a great honor and
privilege that DHL’s passion and commitment
in customer service are recognized by Asia
Pacific Customer Service Consortium in three
consecutive years. DHL is particularly proud
of winning awards in customer service
because we believe it is our key
differentiator. We have won 2 company
awards, including Contact Center of the Year
(Logistics - Under 100 Seats), Innovative
Technology of the Year (Logistics) and three
other individual awards. DHL has been
providing express service in Taiwan market
nearly forty years. In the future, DHL will
continue to lead the industry and provide
quality and innovative services to achieve
higher customer satisfaction and exceed our
promise to customers.”

Winner
of the 2011 CRE Awards: Contact
Center of the Year 2011 (Logistics -
Under 200 Seats)

Best
Customer Experience Management of the
Year
2011
(Logistics)

“The
‘Best Customer Experience Management of the
Year (Logistics)’ and ‘Contact Center of the
Year (Logistics – under 200 seats)’ awards
are true recognitions of our team’s efforts.
We believe the key factor to winning the
awards is the Purple Promise – our
commitment to make every FedEx experience
outstanding. The Purple Promise is the
foundation of our business and is a part of
the DNA of every FedEx employee. Everyday,
our committed team of customer service
professionals, like every other FedEx
employee in the world, goes above and beyond
their call of duty to create an excellent
experience for our customers. We also build
relationships with customers by
understanding and anticipating their
continuously evolving needs. Over the years,
FedEx in Hong Kong has been enhancing our
services and introducing new ones, providing
solutions that help our customers stay
competitive. Just over the last year, we
have launched a faster direct service to
Europe, earlier package delivery times and
extended cut-off times for outbound
shipments. These enhanced services allow our
customers to enjoy more flexibility, and
greater access to global markets, when
shipping with us. We also upgraded our Hong
Kong airport facility to enhance our
operational efficiency. We are grateful for
our customers’ support, and will see to it
that we continue to be guided by the Purple
Promise.”

Winner of the 2011 CRE Awards:Contact
Center of the Year 2011 (Credit Cards -
Under 200 Seats)

Outsourcing Team of the
Year 2011 (Credit Cards)

“AEON
Information Service (Shenzhen) Co., Ltd. is
delighted to receive the two awards ‘Contact
Center of the Year’ and ‘Outsourcing Team of
the Year’ from Asia Pacific Customer Service
Consortium. It is our great honor to receive
these two awards which had not only marked a
milestone of our company but also
recognition for our premier services in
market sector. Our team will continuous to
drive for professional and high standard
service in the industry. No doubt the
achievement is also a strong motivation for
our team to strive for excellence in future.
We are looking for other challenge for
service quality improvement, grateful to the
APCSC for the recognition and thank you to
the judging panel for their excellent work.”

Winner of the 2011 CRE Awards:Contact Center of the
Year 2011 (Telecommunications - Under
300 Seats)

“one2free
always strives to put the customer first, so
naturally we are delighted to receive the
Contact Center of the Year Award. To have
the hard work and dedication of one2free’s
customer service staff recognised by the CRE
Awards is a great honour and encouragement.
It demonstrates that our commitment to
customer-focused service is bearing fruit,
not only enabling a truly mobile lifestyle
for our customers, but ensuring the highest
levels of service at the same time. We will
continue to offer mobile services that meet
the diverse and changing needs of Hong Kong
consumers, and to enhance the customer
experience.”

Winner of the 2011 CRE Awards:
Contact Center of the Year 2011
(Telecommunications - Under 500 Seats)

Best Use of Technology of the Year 2011
(Telecommunications)

“We
are honored and privileged to receive the ‘Customer
Relationship Excellence’ Award as Contact Center of
the Year 2011 (Below 500 Seats), Best Use of
Technology of the Year and Winner CRM Manager of the
Year for Telecommunications presented by the Asia
Pacific Customer Service Consortium. These
achievements appreciating our focus on customer
needs, not only continually enhance our services
through upgrading more advanced technologies, but
also including every aspects in Contact Center:
processes and people to deliver service beyond
customer’s expectation, in line and toward our
vision: ‘Being the Best Indonesian Customer
Experience Provider and Customer’s Value Creator,
Across Industries and Across Regions, Consistently
in Every XL Customer Service Touch Points’. Thank to
Asia Pacific Customer Service Consortium for this
great recognition.”

“We
are honored to win the ‘Contact Center of the Year’
prize for the third consecutive year as well as
three individual awards of Customer Relationship
Excellent (CRE) Awards 2011. As the global leader in
air express, we’re keen to deliver simplified and
high-quality service and explore way we can do
better. We always put customers first, and our
customer-focus motivates the company to achieve
continuous improvement. We have more than 6000
International Specialists who’re professional and
dedicated to achieve our goals. They offer customers
quality service in order to win customer trust and
exceed customer expectations. Our recent CRE Awards
acknowledges that DHL-Sinotrans’ brand image is one
of providing superior service. We will continue this
momentum and focus on our valued customers to
provide them with the best possible service
experience available.”

Winner
of the 2011 CRE Awards:Customer
Satisfaction Quality System of the Year 2011
(Property Management)

Integrated
Support Team of the Year 2011 (Property
Management)

“Our
Company is honored to have received the Customer
Relationship Excellence (CRE) Awards again this
year, including ‘Customer Satisfaction Quality
System of the Year’ for Hopewell Centre, and
‘Integrated Support Team of the Year’ for KITEC. The
awards and continual customer appreciation reflect
the company’s commitment in the provision of
professional property and facility management
services. In 2012, our Company has conducted lots of
renovation works in Hopewell Centre and KITEC to
continuously improve the environment and facilities,
and attain the standard of quality building in Hong
Kong. Our Company also values the long term
relationship with our tenants; for instance, we
built a communication channel with our tenants by
establishing Elite Club and KITEC Tenant Club. We
aim at creating a harmonic working environment by
our premium services. Also, we would like to express
our appreciation to APCSC for the award
presentation, and our customers for the valuable
feedback and votes. Each support from our customers
and voters has been an encouragement to our customer
services team.”

Winner
of the 2011 CRE Awards: Corporate
Service Team of the Year 2011 (Property
Management)

“With
the mission of providing customer-oriented premium
services, Citybase Property Management Ltd exercises
our best endeavour to provide a world-class business
and living environment and even to exceed customers’
expectations. It is our honour to be recognized and
awarded excellent customer service for 5 consecutive
years, while be presented by The Customer
Relationship Excellence Awards under the category
‘Corporate Service Team of the Year (Property
Management)’ this year. The Center, a Grade A
commercial building on the Hong Kong Island managed
by Citybase is supported by a comprehensive and
professional management team with the superior
Corporate Service Team. With the synergy of various
professional supports a supreme business environment
as well as a harmony relationship with clients is
successfully established.”

Mr. H.K. Jim, General Manager
Citybase Property Management Ltd

Winner of the 2011 CRE Awards:
Customer Service Center of the Year 2011
(Property Management)

High Speed Customer
Service of the Year 2011 (Property
Management)

“Goodwill
Management Limited is really honored to
receive Customer Relationship Excellence
Awards for the second time consecutively
since our participation in 2010. Taking this
opportunity, may we convey our gratitude to
Asia Pacific Customer Service Consortium for
their recognition of our management teammate
Sunshine City Plaza and AIA Tower for the
awards of ‘Customer Service Centre of the
Year (Property Management)’ and ‘High Speed
Customer Service of the Year (Property
Management)’ respectively. As one of the
market leaders, we would continue to deliver
premier management services for our tenants
and shoppers.”

Mr.
Patrick Sit, Director
Goodwill Management Limited

Winner of the 2011 CRE Awards: Customer
Satisfaction Quality System of the Year 2011
(Public Relations)

“Being
recognised for customer relationship excellence
under the Customer Satisfaction Quality System of
the Year (Public Relations) category for the second
year running is truly an honour for Aries
Consulting. We take immense pride in ensuring our
clients receive excellent service, and believe our
ability to craft customised solutions to meet their
IR and PR needs have clearly distinguished us from
our peers. Having expanded our reach from Singapore,
Hong Kong and Taipei to include Beijing since our
previous win, I believe we are now better-positioned
to provide greater value to our clients given the
interconnectedness of the region’s equity markets.
Nowadays, we have more than 100 listed clients
across the 4 regions. This award is a tribute to the
professionalism and capabilities of the entire team
at Aries, and will definitely motivate us to
continue delivering only the best in-class service
to keep our clients satisfied.”

Winner
of the 2011 CRE Awards: Best Customer Experience
Management of the Year 2011 (Property
Management)

“We
are privileged and gratified to win the ‘Best
Customer Experience Management of the Year’ Award in
the CRE Awards for 5 consecutive years. The
commendation is undoubtedly a testament to how our
staff have collectively realized our organizational
culture, i.e. being committed to the pursuit of
excellence. With ever-changing customer expectation,
we understand that the need for persistence of the
virtues and the need for keeping our mind abreast of
the times are equally important. In this respect, we
continue to introduce diverse innovative value-added
services to our residents with an aim of improving
the quality of life and creating a harmonious living
environment for them. At the same time, we provide
our staff with comprehensive training as well as
favourable working conditions so that they can
satisfy our valued customers by meeting or even
exceeding their expectations with their heartfelt
sincerity. We are grateful to the APCSC for this
prestige recognition and to our Service Team at
Vista Paradiso for their outstanding work.”

Mr. Dicto Leung, General Manager
Goodwell Property Management Limited

Winner
of the 2011 CRE Awards: High Speed
Customer Service of the Year 2011

“We
are very delighted to win six honours in the
2011 Customer Relationship Excellence (CRE)
Awards. Among the accolades are the grand
corporate award in the High Speed Customer
Service category, grand individual awards in
the Customer Service Manager, Customer
Service Team Leader and Customer Service
Professional categories, and three
individual merit awards. We are committed to
providing quality services that meet today's
constantly-rising customer expectations and
changing market environment. These awards
once again recognise the continuous efforts
of our team to pursue service excellence in
line with the Club's strategy of being a
truly customer centric organisation. I
should like to take this opportunity to
thank the award organiser for providing a
professional platform for experience sharing
and benchmarking among leaders of the
customer service industry.”

Mr. Peter Ng, Head of Telebet Services
The Hong Kong Jockey Club

Winner
of the 2011 CRE Awards:Best
Use of Knowledge Management of the Year
2011 (Property
Management)

“We
are honored to receive the CRE Awards 2011
under the corporate category of ‘The Best
Knowledge Management’. Over the years, we
have been focusing on continual improvement
to cope with the ever-increasing quality
services standards. This award recognizes
the effort of our teamwork in successfully
using modern information technology
associated with Customer Relationship
Management to enhance customer service
efficiency and eventually achieve Customer
Service Excellence. We hereby wish to thank
the Chairman of APCSC for his professional
guidance given to us.”