NJ Transit above average in satisfaction survey

Wednesday

Apr 10, 2013 at 2:00 AM

Judy Rife

NEWARK, N.J. - In its first post-Sandy survey, NJ Transit recorded a 25 percent increase in customer satisfaction.The results, for the third quarter of the 2012-13 fiscal year, showed a 6.4 satisfaction score on a scale of 0 to 10, with 5 being acceptable. The agency's fiscal year goal is a 6.5 score.The survey, part of the agency's “Scorecard” initiative that tracks all aspects of its performance online, was conducted Feb. 4-25 at njtransit.com. Customers were asked to rate 41 aspects of bus, rail and light rail service against a base line established in the first survey almost two years ago. The complete results are posted on the website.

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