Intro

There are various communication channels for Reps to use to ask for help, share information, and more. Here you will learn more about them and the guidelines of engagement for each.

Mailing Lists

reps-general

The reps-general list is used for general discussions about the Mozilla Reps program and to share punctual news about an event or initiative that is relevant to the Mozilla Reps program and that can inspire/help other Reps. The reps-general mailing list should be used to inform Reps about an important regional or global events that they should be aware of and be involved in (eg. Software Freedom Day).

This list should be used for:

Updates from council

General webdev updates

Suggestions for improving the program

This list should NOT be used to:

ask a technical/practical question (eg. how do I create my profile page?)

you should ask your mentor

discuss topics that are not relevant to the Mozilla Reps program

write a one sentence congratulatory note (e.g. Well done!) because these pile-up and distract from the more relevant/productive discussions on the mailing list

you should leave a comment on the Reps profile page or on their blog/FB/twitter etc...

announce local events except if you specifically need to ask Reps in general for feedback, ideas and/or help to organize this event.

Regional events should be planned/discussed at regional mailing lists.

Slides/ presentations and other useful tools may add the materials to Tools & Resources section

reps-webdev

reps-council

The reps-council list is for general discussions pertaining to the responsibilities of the Mozilla Reps council and is primarily used by Mozilla Reps council members. It can be followed by anyone with permission who want to bring up issues and ask council to make decisions.

This list should not be used for:

Ideas for the project

you should use reps-general for that

reps-mentors

The reps-mentors list is for general discussions pertaining to the responsibilities of the Mozilla Reps mentors is primarily used by Mozilla Reps mentors and council members. It can be followed by anyone with permission who want to bring up issues and ask mentors (as a group) questions and to make decisions.

reps-council alias

This is an email address (reps-council at mozilla dot com) where you can reach all members of the council.

Members of the council should ONLY be used for the following items:

Discussion of removing reps from the program

Discussion of conflicts between individual reps

Discussion of special/conflict budget and swag requests

Other reps should only use this address for URGENT or SENSITIVE matters that they think require the attention of the council.

Email warnings to policy offenders

In the event that a person subscribed to a Mozilla Rep mailing does not respect this mailing list policy, the following are email templates that the Mozilla Reps Council must use to warn the person of their offence:

First Warning:

Dear [first name],
Unfortunatelly we've detected that some of your messages sent to the Reps-general mailing list violate the code of conduct for this mailing list.
We try to keep the mailing list as the main channel for all Reps to request help, notify of an event, or try to contact other Reps in their region. We think that some of your recent messages do not meet one or more of these requirements.
Please, consider this as a friendly notification, and keep in mind that we are all here to help strengthn the program.
Best regards,
The Mozilla Reps Council
[1] https://wiki.mozilla.org/ReMo/SOPs/Mailing_List_Policy

Second warning:

Dear [first name],
We're contacting you again, because we've detected that you have again violated the Reps mailing list policy[1]. Remember that the mailing list is the main channel for all reps to request help, notify of an event, or try to contact other reps in their region. We assume that you had received my previous email warning about this behavior, and we would like to give you a second opportunity to read this policy and respect it.
Please, consider this as a friendly warning. If you continue to send messages that do not respect the Mailing list policy, we may need to takeunsubscribe you from it.
Best regards,
The Mozilla Reps Council
[1] https://wiki.mozilla.org/ReMo/SOPs/Mailing_List_Policy

Last warning:

Dear [first name],
The Mozilla Reps council has decided to unsubscribe you from the Reps Mailing list because you are not respecting the Mailing list policy [1]. Despite sending you several warnings by email but, you continue to send messages that are in violation of this policy. You can request be admitted again, and your request will be reviewed by the Reps Council.
Best regards,
The Mozilla Reps Council
[1] https://wiki.mozilla.org/ReMo/SOPs/Mailing_List_Policy