Have you ever felt yourself lost in the healthcare system, unclear about what’s going on with your treatment plan? It’s not uncommon for patients to feel stonewalled by their doctors, nurses, or receptionists.

Renee loved her mom and dad, and she wanted them to know it. It was her responsibility, she believed, to watch out for them. She was stretched to her limit, feeling overextended, and not sure how to “fix” her parents’ situation.