Enter a description of your technical problem below. Please include the answers to the following questions:

What is the exact error that you get? If possible, provide the steps you took prior to the problem so we can try to re-create the same problem here.

What version of Windows are you using? Right-click on MY COMPUTER and select PROPERTIES to find out.

How much RAM does your computer have? Right-click on MY COMPUTER and select PROPERTIES to find out.

What programs do you have running? Look in the lower-right corner of the screen, next to the clock. There are a number of small icons there. Hold your mouse over the one closest to the clock, and it will tell you what it is in a popup. Please list all the icons to the left of the clock.