"Best Western"

5

C9307NWjohnk, Rapid City, South Dakota
05/11/2018

I highly recommend this hotel. The breakfast buffet is the best I have seen in any of the hotels I have stayed at. The breakfast area was kept very clean and neat. The room was also very clean and neat.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
Best Western Braselton Inn

"Courtney Saves the Day"

5

sgtreuster, Warner Robins, Georgia
05/10/2018

When i checked in I received my room from A happy Reception Desk employee named Courtney. All seemed great until i reached my room only to find the refrigerator to be broken and defrosted on the floor.
I made one call and Courtney had me switched to a new room before i could make it to the lobby. Apologizing all the way i told her it was fine, things happen and moved on to my new room which was perfect.
Then my brain kicked in and realized I had forgotten my phone charger at home and I called Courtney again. She had a charger i could borrow and made sure i was able to charge my phone and stay in contact with my wife driving from South Carolina.
Great Job, Courtney, and BW Braselton Inn... you have a courteous and caring employee. Make sure you nurture this type of customer care.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
It was such a pleasure being able to meet and help you! I hope you and your wife enjoyed your short stay with us!
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

"Coming along fine"

5

Arthur H, Clarkston
14/09/2018

Coming along fine. Had a chance to stay at this hotel over the last week and a half. Not bad it's working in progress they're fixing up a lot of stuff it was better than I thought. The owners are really nice and the staff is excellent specially the The young lady at the front Dess name Courtney was a big help if you get a chance stop by and give them a chance.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.
Happy to have the chance to meet everyone involved in the movie being filmed at Road Atlanta, you were all so kind! I will be watching as soon as it comes out!

"Nice little place to say!!"

5

Rawhidegold, Schaumburg, Illinois
03/09/2018

Was passing braselton over long weekend and booked a room at a nice hotel next to interstate 85. Nestled in braselton is this nice "lodge" sort of hotel with amazing stone and wood work on the exteriors that interested me. Rooms were Great and so was the night time light effect on columns n walkways. Good breakfast and great staff. Will surely come back.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

"“LODGE” @ Braselton - must stay!!"

5

kevberrichie, Suwanee, Georgia
31/08/2018

Really really nice property. Recently updated or built and has amazing stone/ wood/ trellises all around the building n stairwells making it look like a niche “lodge look”- very impressive exterior designs and wants you to take pics to show it to ur friends n family.
Also the amazing wood work under the Porte-cochere and soffits tongue-groove make it's a rich classy design. Very well done??

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

"Great hidden jewel"

5

sr0urk, Charleston, South Carolina
31/08/2018

No issues at all, staff was helpful and polite, rooms were clean and comfortable, price was great! I would definitely stay again and recommend this location to anyone. Close to Road Atlanta Motor speedway.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

"Awesome place to stay"

5

jessicasellers1981, Winder, Georgia
18/06/2018

This hotel is highly recommended. It is a nice and cozy place to stay. They are always so nice at the front desk. Tara and Neil have always been helpful at all our stays. They will go out their way to help you in whatever your needs are.

"Very clean and comfortable stay"

5

kevberrichie, Suwanee, Georgia
16/05/2018

Visited braselton for a business trip and found this nice cozy hotel by the interstate and was quite surprised by the beautiful decor and cleanliness of the room.
Had a nice business desk for my laptop and sleek flat screen TVs... best shower pressure I had felt in a while traveling for work.... comfortable beds.... full hot breakfast and fast internet. Just about all the things a business traveler would like.
Staff pretty knowledgeable,courteous and caring and take pride in their job.
Plenty of restaurants n good options close by and surely recommend anyone to stay while in braselton or passing by.
Keep up the good job

"Outstanding Service"

5

rmcgehee2018, Antioch, Tennessee
29/04/2018

I highly recommend this motel to any attending events at Road Atlanta. The rooms are clean, comfortable and nicely furnished, and the location is excellent. It is a bit tricky to find immediately as it is off the main highway, but is the only negative and that is minor.
SERVICE is outstanding, and that is why I recommend staying here. The Assistant Manager, Tara, was more than willing to help us when we had to cut our stay short. Truly a special person who is knowledgeable, caring, and so helpful. We are very grateful to her.

"Nice"

5

Kelly P, Braselton, Georgia
22/03/2018

It was nice. It has free breakfast and nice rooms. The bed was comfortable and room was very clean. I would recommend to a family staying in the area! We paid for 3 nights and wound up only staying 2 and they gave us the money back for 3rd night! Great costumer service.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding you recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about you stay you are helping us deliver a superior experience for you and other people in the future. We hope that you will come back and see us again soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Good Value"

3

Robert H, Jackson
19/03/2018

Older property but well maintained . Difficult to access due to road changes. Morning breakfast good but started late and no coffee ready. Internet good. Good checkin and out. Parking lot tight and traffic must move clockwise.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you like about your stay you are helping us deliver a superior experience for you and other guest in our future. We hope that you will come back and see us again soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate you loyalty to our brand.

"Great Hotel!"

4

godsmack44, Houston, Texas
26/01/2018

The location was perfect. The staff was very helpful and polite. The rooms were clean and made-up daily. Plenty of hot water. Close to many restaurants. Etc. There are really no downsides to this hotel. Not a luxury hotel by any means, but certainly not bottom of the line. I would recommend this hotel and I would most definitely stay here again.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding you recent stay at our property.
You business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us soon.
If I can be of assistance in the future, please don't hesitate to contact me directly at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"If you need sleep I do not recommend this place"

2

13/12/2017

Given how old it is, the location, and noise it is not worth the price. This motel is right beside I-85 and the road noise is horrible. I did not sleep a wink and left tired, back hurting, and a stiff neck. Note this is a motel not hotel. We were just passing through and arrive just before 9pm and left around 9am. The only nice thing I can say is the rooms are old but cleaned properly and the staff was nice.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay.
On behalf of the entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive everyday to provide a superior customer experience. Im sorry we were not able to do that for you. We will use your feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service.
If I can provide any assistance, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey

"Great hotel!"

5

kajbaby, Norcross, GA
11/12/2017

Clean and convenient hotel to Chateau Elan. Free breakfast is also a plus. The lobby and rooms are modern and updated. The front desk staff was also friendly. Safe area and close to many restaurants/fast food.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me directly at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Nice place staff and amenities great value"

5

11/12/2017

The stay was wonderful with the friendly staff and nice quiet location....Loved everything about it. Will suerly stay here next time and would recommend friends and family to stay here. The room was nice clean and comfy the cleaning staff was so friendly

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for taking the time to compete the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Best of everything "

5

Sonal P, BRASELTON, United States
11/12/2017

My husband and I stayed at this hotel for a night. We only stayed for a night but it was very enjoyable. Great hotel, great and very comfortable rooms and awesome staff. We stopped by the lobby for breakfast before we left and it was really good food.
All around a really great hotel!!

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing our survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.
If I can be of assistance don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Braselton BW"

2

Peggy B, Palo Cedro, California
04/12/2017

Seriously outdated, bathroom so small can't close door. Behind door is unfinished remodel and gunk in corners. Bed old and sagging to center, towels and linens thin. Amenities need to be requested at desk. Desk help is super friendly and apologetic for room short comings.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay.
On behalf of the entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive everyday to provide a superior customer experience. Im sorry we were not able to do that for you. We will use your feedback you gave to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service.
If I can provide any assistance, Please don't hesitate to contact me at 7066543081

"Nice Hotel, Pleasant Stay"

4

Michele B, Snellville, Georgia
03/12/2017

We stayed at this hotel because I earned a free night with my rewards points. We had a great stay. The staff was friendly and we had great service. The room was good and clean, but there was a strong citrus air freshener smell that was so overpowering that it gave me a headache and my clothes reeked of it. The bathroom was very tiny. But, this hotel is very convenient to stay at off of Highway 85 outside of Atlanta, though the highway traffic noise is loud. We enjoyed a nice breakfast, too!

"Nice hotel north east of Atlanta"

4

Gary B, New York City, New York
27/11/2017

A little side street entrance but they had nice clean rooms when football was in town. The usual free breakfast and price was good. Would recommend and may try staying there again on another trip.
Staff was very friendly.

"Braselton Inn"

4

lorrainep286, Denver, Colorado
09/11/2017

Everything was excellent except the price. The front desk staff was awesome. Breakfast could use some healthier items. Price was outrageous. 143.00 for a night stay in this area with 4 other hotels so close by was ridiculous

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Average Hotel"

3

477shelbyh, Rolesville, North Carolina
07/11/2017

The room appeared clean, but we found it noisy if you stay on the side by the highway. The doors are outside like a motel and there are no elevators to the second floor so be prepared to carry your suitcase up stairs. The bathroom was very cramped and overall the place was outdated. The breakfast was not the best, we found the biscuits were cold and the gravy watered down and not edible.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best western we strive everyday to provide a superior customer experience. Im sorry we were not able to do that for you. We will use your feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have a chance to provide you with superior service.
IF I can provide you with any assistance, please don't hesitate to contact me at 7066543081

"noise"

5

nancycM2974IW, Ga, United States
29/10/2017

Really clean & air freshener is fantastic. Desk clerk very friendly. ask for a room away from the interstate, lots of road noise all night, not much sleep. Located close to Chateau Elan where we were going to a wedding.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Hurricane Irma stay with three labs and a cat"

5

Dawn L, North Port, Florida
18/10/2017

After a stressful evacuation from Florida we called the day we were arriving and were fortunate to find a room for a week very friendly and helpful staff. Every problem we had during our stay was taken care of immediately-when I needed a second room so my Dad who is 85 could keep his room very warm and the dogs, cat and I could have our own space it was taken care of right away with a room right next door. I felt safe in my room as I knew the staff were on top of things. The breakfast each morning was a wide selection of food. The beds were comfortable and if any extra towels or blankets were needed that was not a problem as in some hotels. When Hurricane Irma headed our way the staff assured us they would make sure food was available even if it meant they went and got it we were one of the few hotels that never lost power during the storm. When I had to use the computer in the lobby it was never a wait and every time the staff made me feel very welcome. I would highly recommend this hotel!!

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in our future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"clean, comfortable stay in Braselton"

4

03/10/2017

A little long in the tooth physically, but clean, quiet and comfortable. Helpful, friendly staff and a good location to access restaurants, interstate and Road Atlanta. I would stay here again on my next trip to the area

bwbraseltoninn, Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey we appreciate your loyalty to our brand.

"Hurricane Irma Stay"

4

ckim_smile55, Tampa, Florida
14/09/2017

We stayed here while evacuating from hurricane Irma, and were very glad to find somewhere so safe, clean, and comfortable. Kathy and Neil were very hospitable and kind, as well as genuinely considerate about our situation. Amber graciously helped us bring our luggage upstairs at 3AM when we first checked in, which was very much appreciated. The service was excellent and extremely accommodating. We would definitely stay here again (though hopefully under better circumstances), and would not hesitate to recommend this location to others.

bwbraseltoninn, Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guest in the future. We hope to see you again soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey we appreciate your loyalty to our brand.

"Hurricane Irma"

5

samanthasE6196RW, Homestead, Florida
13/09/2017

My family and I were on the run from hurricane Irma... Kathy and her staff gave us the sense of safety and security we needed in our desperate time...we can't express how thankful we are to her and the staff there...they did everything to make us feel welcomed and checked in multiple times to ensure we were ok... they treated us like family...I would love one day to just go back and visit on better terms

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for taking the time to complete the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience to you and other guests in the future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Hotel stay"

5

07/09/2017

This hotel was clean, it smelled good it had good service, it has a patio up front with a great sense of home, not to mention a clean pool with clear water, I have gone to places where water is not that clean, and finally breakfast, and the owners and staff were fenominal, don't know if that's the way you spell it but you get the picture, ...Thank You to the owners and staff.........

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. W e hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Ideal race track hotel"

5

04/09/2017

Came for the race at road Atlanta and stayed at BW braselton inn for 3 nights. Marvelous rooms and pool was relaxing.
Staff very helpful and breakfast was better than Cracker Barrel. Easy access to road Atlanta as it's on the same exit, plenty dining options.
What I really loved about the hotel was the way they have maintained the property. It sits on a real nice cozy corner of the exit without hustle n bustle around. Internet service was way faster than any hotel I have stayed before. Will surely return back as have already booked my from for next years race at checkout.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for taking the time to complete our survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us soon.
If I can be of assistance please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete our survey. We appreciate your loyalty to our brand.

"Wonderful Hotel"

5

03/09/2017

The hotel stuff was wonderful at check-in than called couple minutes getting in the room. Breakfast was amazing had alot the chose from kept everything fresh. The pool area was kept nice and clean. Family and I really enjoyed our stay. Looking forward stay again.

"Well maintained property"

5

Rawhidegold, Schaumburg, Illinois
23/08/2017

Amazing staff great room decor and great value for money. Arrived late but was greeted well and asked for dining options which were promptly met.
Breakfast was great in the morning with real China plates. Will surely return again

"Great place to stop"

4

Carolina_chick, Cary, North Carolina
30/07/2017

We make this trip down I85 3 times a year and have been looking for a good place to stop that would accept pets and now we've found it. The room was clean and fresh. The tub and shower area was small but nicely updated. The sink and mirror area was separate. The free breakfast had a nice variety including bacon and eggs and make your own waffles. The staff was friendly and helpful. Even though they used regular silverware in the breakfast room the clerk found some plastic silverware for me to take in the car for my on the road snack.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Had 4-5 rooms in one night with a baby!!!"

1

28/07/2017

I went to this hotel only because my nephews wanted to get in pool. Pool was closed due to health issues. I asked staff and she assured it was safe while sign was still there! Room did not work ......

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding you expectations. At Best Western we strive every day to provide a superior customer experience, Im sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 7066543081.

"Hidden Clean Gem!"

5

MoFlappy, El Paso, Texas
12/07/2017

Way better than the star rating it received! We desperately needed a clean quick place to stay after a long ride from New Orleans. After reading the reviews, this hotel looked best. I'm so glad we stayed here. We arrived after 1 AM and Harry was so nice and accommodating. Our reservation hadn't come in yet on the computer so instead of making us wait, he checked us in and told us we'd figure it out in the morning. After we got to the room, he called to let me know I left my driver's license at the front desk. Instead of me going downstairs to get it, he brought it up. Customer service! The room was clean, all new appliances (TV, fridge, microwave, and safe), clean beds, and even the remote was disinfected. We will definitely return.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great Value"

4

kayec156, Charlotte, NC, United States
27/06/2017

Great value, very clean, room comfortable, and quiet atmosphere. Pleasant and responsive staff. Unfortunate directions are not more clearly marked. Signage, especially at interstate could be improved.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about you stay you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back to see us.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great stay"

4

medic8404, Longs, South Carolina
15/06/2017

I only stayed one night but this was the only hotel I could find in the vicinity of Lanier Technical College. I was in town for testing and I needed a place to stay. The Hotel Staff were very friendly and accommodating The room was clean and comfortable. No issues during my stay. I would stay here again if I am ever in the Braselton area.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for taking the time to complete our survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"LEISURE"

4

441idaliar, New York, United States
31/05/2017

Very nice hotel, location a little difficult to find, trip was in a long weekend, maybe why we found vacancy...but it was great value because the hotel is very nice, from now on we are going to put Best Western on our list. We signed for rewards. Service (people) the best

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing your survey regarding your stay at our property.
Your business is very important to us and we value your feedback . By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future . We hope you will come back.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice place"

4

15/05/2017

Me and 2 buddy's stayed here for 4 nights. The room was clean and in good shape. The staff was very nice and friendly. The breakfast was alright all the biscuits, muffins and bread were stale could of out fresh out every morning. I also wish the pool had been open it was 80+ everyday it would of been nice to use. Other than that its a nice affordable place to stay.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and our guests in the future. We hope you come back.
If can be of assistance in the future , please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice and clean hotel."

3

Nlreling, Concord,
08/05/2017

Overall this is not a bad hotel to stay at overnight. Just wish it wasn't so expensive because the hotel room itself is not worth the price they charge. Beds were squeaky, small hole in the wall, shower head wouldn't adjust right, but over all would stay here again if need be because it is clean and friendly

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about our property you are helping us deliver a superior experience for you and other guest in the future. We hope you come back and stay with us.
If I can be of assistance in the future please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"My stay"

4

30/04/2017

Never have any problems when i stay except this time the fridge didnt work but that was just a minor inconvenience and it didnt affect my stay. The beds were nice and i intend on coming back next year

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us.
If I can be of assistance in the future,please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great a clean and tidy place!"

5

O9083DWjamesg, Jennings, Louisiana
28/04/2017

What a clean and tidy place. Both my wife and I said Anthony would approve. We were traveling across the country and this was the first hotel with real plates and cutlery. Not just nice to eat from it is good for the environment. We first though the living wall was fake but after talking to the owner Neil we found out it was real, awesome. The room was clean not a speck of dust anyplace and we looked. If you are driving past Braselton and are ready to stop for the night you cannot go wrong with the Best Western Braselton Inn. I would recommend better signage from the interstate to find the hotel.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back to see us.
If I can assistance in the future ,please don't hesitate to contact me at 7066543081.
Thank you again for taking your time to complete the survey. We appreciate your loyalty to our brand

"Best kept secret"

4

g_money430, Winsted
22/03/2017

A great stay in the cut with good prices on the rooms. I highly recommend it for anybody looking for a nice quiet place to stay in the area very low key and very clean with friendly service. This is the hotel for you

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding you recent stay at our property.
Your business is very important to us and we value your feedback. by telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Visit to Road Atlanta - SCCA Race"

4

annhG5473CO, Sevierville, United States
14/03/2017

All around very good service!! Would recommend! The rooms were clean, the breakfast was convenient and good. The staff was very friendly and helpful. The hotel was a little hard to find but convenient to lots of restaurants. I've stayed there several times and have absolutely no complaints!

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in future. We hope you will come back soon.
IF I can be of assistance in the future, please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great hotel to stay and great service"

5

cuevasv86, Chattanooga, Tennessee
01/03/2017

I use this hotel all the time for my employees an I to stay in. This hotel has great service and everyone is very nice. The house keepers are awesome and always make sure my employees and I have great service.

bwbraseltoninn, Front Office Manager at Best Western Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience to you and guests in our future. We hope you will come back.
If I can be assistance in the future, please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very great place to stay"

5

17/02/2017

This place is amazing. .The staff was very professional and down to earth they made me feel right at home. The room I got was very clean.Everyday I got serve the housekeeper was so nice and did such a good job,the breakfast was real good as well all in all a great place I will be staying there again. .

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guest in the future . We hope you will come back to visit us soon.
If I can be of assistance in the future please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey.

"Great stuff"

5

634pablo82, Coastal South Carolina, South Carolina
17/02/2017

Really nice and clean place housekeepers awesome never had any issue travel a lot and this is one of the cleanest hotel I'VE been in very friendly and helpful definitely coming back and recommend this place !!!!!

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. You are helping us build a superior experience for you and other guest in the future. We hope to see you again.
If I can of assistance in the future, please don't hesitate to contact me at 7066543081
Thank you again for taking the time to complete the survey. WE appreciate your loyalty to our brand

"Second Visit"

5

Springbob70, Warm Springs, Georgia
14/11/2016

I again had the pleasure of spending a night at the Best Western Braselton Inn. Tara, the front desk clerk, met me with a smile and was very helpful. As before, I found the room to be very clean and well appointed. Everything I needed was provided. I found a problem with one of the electrical outlets, but when reported to the owner it was resolved quickly.
The breakfast was very good. There was a wide variety of foods. Hot foods were hot and cold foods were cold.
The Patels have done a great job transforming this older property into a very nice venue.

"Last minute call to secure overnight accommodations was handled with a focus on me, the customer."

5

dehubbard, Palm Harbor, Florida
02/11/2016

Property exhibited Best Western's focus on a consistent visit for the customer across their property independent ownership model.
Friendly upfront staff assisted with my needs with a smile at arrival. On exit, had the opportunity to interact with the owner when looking for a late morning cup of coffee and was truly impressed with the response to my request which was totally customer focused yet again.
Property somewhat hard to locate, but well worth the effort as the stay exceeded my expectations across the board.

"Pleasant accomodations"

5

22/10/2016

The hotel staff was flexible with last minute reservations. Great accommodations. Staff friendly & exceeded customer service expectations. The rooms are clean and spacious. Beds are comfortable. I would stay here again!

"Softball tournament weekend"

3

JaxBeachL0cal, Jacksonville Beach, Florida
17/10/2016

We stayed the weekend of Oct 14 for a local softball tournament. There aren't many choices in the area so we paid a higher price for this hotel as it was only a few miles to the park. The staff was friendly, breakfast was hot with bacon, eggs and waffles. It is an older hotel that has doors that open to the outside which are not my favorite but again it was convenient. Room was clean, bathroom was clean, good hot water and water pressure and decent towels. Beds were firm if you like that (a little too firm for me). Mini-frig and microwave MANY years old - but did work. AC window unit was a little loud but was really cold. The desk chair was also in need of replacing - several spots were covered with black duct tape. We did stay two nights and our room wasn't serviced in between. All in all, not a bad place to stay. Truly my only complaint would be that I have stayed in less expensive hotels and had newer amenities and much softer beds, etc. I believe they charge the higher price as they are one of two hotels in this area and if you want the convenience, you will pay.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests.
I hope that you will consider staying with us again so that we may have another chance to provide you with a satisfactory stay.
If I can provide any assistance, please do not hesitate to contact me directly at 7066543081.
Sincerely,
11101 Property
General Manager
Best Western Braselton Inn

"Clean and well maintained motel"

5

Robert C, Wimberley, United States
14/10/2016

I booked this motel thru Expedia. It was a great choice and a value. The building was well maintained and clean inside and out. The staff were friendly and efficient. The breakfast was above average. It was a little bit hard to find when I arrived after dark.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future.
If I can be of assistance in the future, please do not hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
General Manager
Best Western Braselton Inn

"Hurricane Matthew"

5

12/10/2016

My family evacuated Jacksonville Florida due to Hurricane Matthew. We stayed at Best Western in Braselton Georgia. The staff were very nice and accommodating. The room was nice and clean. We enjoyed a delicious breakfast provided by the hotel the following morning. I would highly recommend staying at Best Western in Braselton, GA.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about stay will help us to deliver a superior experience for you and other guests in the future.
If I can be of assistance in the future, please do not hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
General Manager
Best Western Braselton Inn

"Wonderful customer service "

5

CSparks4, Savannah, Georgia
10/10/2016

I had to evacuate from a hurricane last minute with my mom and 3 dogs, luckily we found this hotel that was dog friendly and still had a room left. We recieved wonderful customer service from the entire staff during our stay. They made us feel right at home!

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important and we value your feedback. By telling us what you liked about your stay will help us to deliver a superior experience for you and other guests in the future.
If I can be of assistance in the future, please do not hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
General Manager
Best Western Braselton Inn

"NOt a good value for your money"

2

07/10/2016

Decent room but overpriced, allowed pets for a ridiculous $70 a night fee, won't be back to this location!!!!! Would have stayed somewhere else but were already booked. This overpricing make work once but won't do it again. Could have stayed in a fabulous hotel in Las Vegas or Atlanta for the price they charged!

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. By using your feedback you gave us we, will be able to implement improvements to ensure we offer a better experience in the future.
I hope you will consider staying with us again so that we can have another chance to provide you with a satisfactory stay.
If I can be of assistance in the future, please do not hesitate to contact me at 7066543081.
Sincerely,
11101 Property
General Manager
Best Western Braselton Inn

"Overnight stay after GA vs. TN game"

3

aledford9, Houston, Texas
03/10/2016

This hotel was the closest I could find to Athens, GA after a football game for a reasonable price. It is an older hotel that has been well kept. We had a second floor room that had to be accessed by an outside stairwell. The room had 2 Queen beds, TV, Mini-fridge, Microwave, and Coffee maker. We didn't stay for breakfast so I can't speak to the choices. On the positive side it was very quiet and out of the way. On the negative side, it wasn't very handicapped friendly unless you got a first floor room.

"Excellent Customer Service!!"

5

TrackDay2016, Cornelius, North Carolina
02/10/2016

Very pleased with my stay last night at the Best Western Braselton. Got in late last night after watching Petite LeMans. Easy and fast check in. Very easy parking. Staff goes out of their way to be helpful and friendly. My son and I missed the breakfast time, but while the food was still being put away, the owner insisted that we could still enjoy the complimentary full breakfast which was delicious. I would definitely stay here again with such terrific customer service.

bwbraseltoninn, Front Desk at BEST WESTERN Braselton Inn, responded to this review
We are pleased we could accommodate you and your son and we looking forward to you staying with us again in the future.
Sincerely,
Melissa Albini

"Very nice and accomodating staff"

4

Paula R, Atlanta, Georgia, United States
28/09/2016

Nice, rooms are clean and efficient. The location served my needs and the staff was super nice and did everything they could do to make us happy. We were allowed to bring our dog, which was great! The breakfast was fine and I felt a decent value over all.

bwbraseltoninn, Front Desk at BEST WESTERN Braselton Inn, responded to this review
Thank you for staying with us and we look to serving you as a guest again in the future.
Sincerely,
Melissa Albini

"Professional truck driver "

5

21/09/2016

Best service and very friendly
Nice breakfast, clean room .
I had problem with my truck and they helped me to get service as soon as possible that means they helped me with my own personal problem
Thank you

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good evening Abdurrahim123,
We appreciate your feedback on your visit at our hotel! Thank you so much for staying with us. Our job as hotel staff is to help with any professional or personal problems that may occur during your stay.
We hope to see you soon!
-Best Western Braselton Inn

"BEST HOTEL EVER!"

5

annamcclendon, Tulsa, Oklahoma
03/09/2016

this hotel was super nice and I will most definitely stay here again next time. I walk in and everything was so clean and neat. the hotel was so modern and beautifully designed. it felt so cozy and warm. I walked in late at night and the receptionist was so nice even though it was late. she helped us so quickly with no problems and gave us a great deal and it was such a clean room. I was surprised in a good way at the quality of this hotel.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good evening,
Thank you so much for spending your time on promoting our hotel!
We are so elated that you were satisfied with our services and would like to pay a visit again. You are welcomed anytime!
Our lobby has an unique, modern-contemporary style and we love that our guests are so impressed with it!
We keep our hotel rooms, lobby and outside parking lot as spotless as we can.
Till next time!
-Best Western Braselton Inn

"GA trip"

5

chintujanu, Malden, Massachusetts
03/09/2016

The best Best Western that i have been to in quite a while. I was there on the weekend of August 20th, while on a business/personal trip with my wife. I got to meet the owner Kathy Patel as well as her family while my stay there. They took great care of me and my wife and also recommended some local places for us to visit during our time there. The rooms were the cleanest and also my wife is very picky where she stays and how clean things she likes. She was extremely impressed with the cleanliness and especially with the lobby area which looks remodeled. When we first walked in it seemed as if we were walking into a 5 star hotel. One of the best hotels and rooms for the price that you pay. I would recommend this hotel to any of my family and friends.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good evening,
On behalf of our entire staff we would like to send our thanks for promoting our hotel! Our housekeepers work as superb as they can to make sure that every single one of our guests are comfortable and feel as if they are staying in their own home.
We can not wait to see you guys in the future.
Cheers!
-Best Western Braselton Inn

"Great Stay! "

5

tuckwill, Lula, Georgia
03/09/2016

Staying here was a great experience! We were in town by chance and had to book last minute, this was not a problem and the staff was happy to accommodate us. When we arrived, we were greeted by a very friendly staff who helped us find a great place to eat that night. The room we stayed in was very clean and comfortable. We stayed for three nights and every morning there was a delicious hot breakfast waiting. The location is awesome! I would definitely stay here again, and I recommend this hotel to anyone looking in the area.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good evening tuckwill,
Thank you so much for staying with us! We are both excited and honored that you have enjoyed your stay with our hotel.
Our complementary breakfast is freshly cooked by one of our employees and we will definitely bring up your compliments to him.
We can't wait to see you for your next visit!
-Best Western Braselton Inn

"Rude Receptionist, poor customer service"

1

BLOGSMART, Atlanta, Georgia
27/08/2016

Booked to enjoy weekend festivities and celebrations as a couple but unfortunately Chateau Elan which has world class customer service and I witnessed it first hand was totally booked up for Saturday night and thus this falsely advertised 2 star hotel....its more like a motel, with ZERO star. I explained to the receptionist that I'm a nonsmoker, a healthcare practitioner who just need a clean nice place close to chateau Elan where we returning to enjoy their wonderful amenities....rudely the receptionist gave us a double queen bedroom smelling like urine and cigarettes mixed in vomit then insisted to charge us $148 for the night. Needless to say, we walked away and even if she gets paid which will be disputed greatly, I will never recommend not even a strayed kitten to stay in this disgusting place heightened by a nasty and unfriendly receptionist.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good evening Blogsmart,
We apologize in advance for any inconveniences that you had acquired while staying at our hotel.
We hope to improve our services and we are very disappointed that you were not impressed with our business.
If you would like to comment further on how we can be more of an ideal hotel for your standards, please contact our general manager at: 706-654-3081.
We hope that you will give us another chance.
-Best Western Braselton Inn

"Vaca"

5

27/08/2016

My husband and i stayed for four night and it was a great place to stay! The whole staff were great! Highly recommend. Would definitely stay there again. Very understanding at check out time. Super clean.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good morning Pam S,
Thank you so much for promoting our hotel! We are very elated that you have enjoyed your stay and are impressed with our housekeepers services. We will let them know the praise that you have commented for them.
We can't wait to see you again.
-Best Western Braselton Inn

"Light sleeper beware - highway side VERY noisy"

3

MRBillCamps, Atlanta, Georgia
25/08/2016

Nice enough hotel. Very nice staff. Rooms OK. Staying in relation to Chateau Elan function.
Interstate 85 next to one side of hotel (all even # rooms). If you are a lite sleeper be warned....between intermittent (off and on) a/c unit and constant whizzing by of trucks, motorcycles, etc....you will be sleeping poorly. Get a room with an odd #!

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good morning!
Thank you for visiting us! We apologize in advanced for any obstacles that you have inquired while being a guest here.
Before we assign you a room, one of our front desk clerks should have asked if you would like to stay on the left or right side.
However, if we were full there's not much we can do about the noise.
If you would like to contact the general manager, Mrs. Patel's number is: 706-654-3081.
We hope to see you in the future and grant us another chance.
-Best Western BRasleton Inn

"BW Braselton"

4

133nicholash, Howe, Indiana
22/08/2016

Needed a hotel after long ride from Mississippi, found this BW conveniently located off highway. Check in process was fast, clerk recommended restaurants in area and food delivery service (pizza and Chinese). Quiet, clean, comfortable room, although pricey compared to other BWs I stayed at during this trip. Friendly and helpful staff.

bwbraseltoninn, Communication Director at BEST WESTERN Braselton Inn, responded to this review
Hello,
We are elated that you are satisfied from our services!
On behalf of our hotel family we would like to thank you for staying with us and promoting our hotel.
Till next time!
-Best Western Braselton Inn-

"Great hotel"

5

13/08/2016

My wife and I stayed here for 3 nights. We had an awesome experience. The staff was very helpful and friendly. The room was super clean and the a/c had the room feeling just right. The breakfast that the hotel offers blew my mind. The hotel offered waffles, eggs, bacon, biscuits& gravy, and yogurt with different toppings plus more! The hotel is even pet friendly which is wonderful for pet owners. It has plenty of eating places around and is like 15-20 mins from the Mall of Georgia. My wife and I highly recommend this hotel if you are in the area.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good Afternoon Andrew H.
We appreciate that you have taken your time to promote our hotel!
Thank you so much for staying with us and we are more than elated that you and your wife were impressed by our complimentary breakfast.
We wish to see you soon.
-Best Western Braselton Inn

"Tara"

5

11/08/2016

My husband and I stayed here. . And the staff and owner were so nice. . Neil is one of the nicest guy I have met he will help you out when in need. . And the rooms were really nice and clean. ..Hands down I rate them
a 10 all the way

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good morning Tara K.,
Thank you so much for promoting our hotel on Trip Advisor!
We are ecstatic that you have enjoyed your stay at our home away from home.
We look forward to seeing you in the near future.
-Best Western Braselton Inn

"Friendly Service/Not very safe or clean feeling"

2

Kimberly S, Braselton, United States
08/08/2016

The staff was friendly and very upbeat which is great but the bathroom was in need of some serious cleaning and repair. There was mold rowing inside of the shower. Although the rooms appeared clean to the naked eye, it felt dingy. One bonus is that you can bring your dogs however, there is no designated area for them to use the bathroom and no bags to collect droppings. So the grassy areas were like walking through a poop mine field.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good morning Kimberly S.,
We apologize in advance for any inconveniences and we hope that you give us another chance.
Our goal is to make all of our guests feel as if they are part of our home and it seems here that we did not accomplish that.
If you would like to talk to someone about these issues you can call us at anytime:
706-654-3081.
We wish to see you in our future to change your mind.
-Best Western Braselton Inn

"I am so happy we found this place."

5

lasithagu, Dallas, Texas
05/08/2016

Best wetern Braselton Inn, remember this name as this is best hotel in Braselton ! Prices are excellent, I have stayed with my brother for a couple of days and honestly I am so happy we found this place. Front desk staff was very friendly!!! We felt special from the beginning to the end. Beautiful lobby with coffee and tea machine, hot breakfast and computer with printers - all free to use for guests- surly can make you feel like your home.
The room was lovely, super clean with most comfortable bed I have ever slept on. Bathroom with shower is very clean.
Reception was very helpful. Definitely will be back there and will recomend this peace of heaven in Braselton to everyone!!:)
Lasitha.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good morning Lasitha,
Thank you so much for promoting our hotel on this website! We value your opinions and your business with us.
Having our guests feel respected and part of our family is our number one priority.
We can't wait to see you again.
-Best Western Braselton Inn

"Nice Clean property and professional Staff"

5

isha g, Myrtle Beach, South Carolina
05/08/2016

This is my second encounter at same location as just as the previous visit , this particular location is very nice and cleanly kept, I checked in late night and the front desk reception Rish was very helpfull, and I happen to met the owner Mr.Patel and his wife there very humble nice people and they really care about their guests,
And Keep it up.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Hello isha g,
We appreciate that you have taken your time to review your stay on here. We are also very elated that you have enjoyed your stay.
Rishi is a great asset to our employee family and we will definitely let him know the compliment that you have given him!
Thank you so much for staying at our hotel! As we appreciate the promotion and are very excited to see you stay with us in the near future.
-Have a fantastic day!
-Best Western Braselton Inn

"FRIENDLY AND EFFICIENT STAFF"

5

Springbob70, Warm Springs, Georgia
03/07/2016

Stopped on my way to vacation. Front desk attendant very friendly and efficient.
Room was clean and well appointed.
Breakfast was more than coffee, juice and pastries. Very good selection of breakfast food.
Met with the owners who introduced me to several staff members. Felt a part of the family.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good afternoon Springbob70,
Thank you so much for promoting our hotel.
We are very satisfied to know that you enjoyed your stay with us.
We are excited to see you soon!
-Best Western Braselton Inn

"Big dogs welcome"

4

debrag899, New Berlin, Wisconsin, USA
06/06/2016

The location was conveniently located just off the highway, which was nice, but the traffic noise was a little loud at times. We traveled with our Great Dane and was very glad that they were pet friendly towards large dogs. The host was very nice. We were able to eat a good breakfast (provided) with our dog in a nice sheltered outdoor seating area. The rooms opened to the parking area, which was handy for dog walking.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Hello Debrag899,
Thank you for giving us feedback on our hotel.
Here at Best Western, our goal is to make every costumer feel as if they are part of our hotel family.
Thank you for your compliments and staying with us.
We are excited to see you soon!
-Best Western Braselton Inn

""GREAT STAY""

5

nick802016, Commerce, Georgia
06/06/2016

The place was amazing. The service was great! The breakfast was nice and hot. It was a great experience. The staff was nice and they always had a smile on there face. Clean rooms and nice bathroom! HIGHLY recommends using this hotel.

"Very Satisfied "

5

05/06/2016

Hello there
I was there for work and Stay there for 2 days. I went In and guy name Carlos was in front desk and he check me inn. Very friendly guy and the place was clean ,rooms r big. I had very pleased stay.. highly recommend
Thanks

"No problems"

4

Jobaby2407, Live Oak, Florida
28/05/2016

Comfortable, BW hotel. Have stayed several times here with and without the dogs, No problems. Has fridge and microwave. Stay on the side away from interstate for a quite nights sleep. In all the times we've been here have never seen pool open. Decent clean breakfast. area, good food.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Thank you Jobaby7420 for filling out our survey!
We strive to make our hotel feel like a home to our guests.
Our pool is currently open now so if you are ever back into town, stop on by!
We would love to see you again.
-Best Western Braselton Inn

""Unexpected great stay""

4

Neo411, Montgomery, Alabama
23/05/2016

This was a very nice place to stay. On my husband and I way to NC we decided to stop and rest late at night. Driving to this hotel at night was not the best, i was very uneasy about it, but when we got in the front desk was very helpful and nice. Our rooms was very specious and seem recently updated which was great. It was very quiet and we slept well. When waking the next morning and decided to eat breakfast there and was very surprise by the good food and real plates and coffee mugs and glasses. YES I did say real GLASS Plates. That made me feel even more at home. I would truly recommend this hotel to anyone passing through. You want be disappointed. Thank you Mr. Neil and your amazing smart wife for your awesome hospitality.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Good afternoon Neo41,
Thank you for filling out our survey and considering to stay at our hotel.
Our dishes are a special edition to our breakfast area and we are elated that you are pleased with our choice of serving dishes.
On behalf of all of our staff members we would like to thank you for promoting our hotel.
We can't wait to see you in the future.
-Best Western Braselton Inn

"Rip off and ignorant staff"

1

leehaha12, Cartersville, Georgia
22/05/2016

We called ahead to book and were told we would receive a discount because of the group we were with. Upon arrival we were told that they did not have a discount but they offered $20 off. Get this- when we got the bill on our account they charged us $160! The total was supposed to be around $102 after taxes. We were told the manager would call...Kathy Patel but she never did. We will be pursuing legal action. Worst experience booking a hotel EVER. Bonus- the front desk guy kept calling my boyfriend 'bro' and said there was nothing he could do to change the total that HE charged us. Then he went on to lie multiple times about when he ran our card. Don't stay here.

"Great place to stay , we love it"

5

bballo1, Dacula, Georgia
21/05/2016

We are very happy with our visit its clean, friendly and make you feel like your at home. Breakfast is great. Lots of things to do around here also.
I want to thank the whole staff for making us feel so comfortable, my husband and I have spent many months here and we wouldn't go anywhere else.
Thank you Kathy and your entire staff.
Mr and Mrs Stephen Smith

"Great hospitality"

5

SRai16, Athens, Georgia
20/05/2016

I stayed there for 4 nights and had a very pleasant stay. The room was clean and bedding very comfortable. Warm/delicious breakfast in the morning was something really convenient.The reception lounge was well decorated and inviting. Most of all, the hospitality of the staff was excellent. The staffs went beyond their call of duty to ensure I was comfortable. I highly recommended this hotel!!

"This was a nice place to stay."

5

Bryan P, Macon, United States
18/05/2016

We made reservations with notice we would be arriving late. When we got in, we were welcomed by name. The room was clean and comfortable. We were not disturbed by any equipment or exterior noises. The breakfast was good, and the staff were very friendly. The checkout was quick and efficient. The location was convenient to places we wanted to see and the price was quite reasonable.

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thank you mr.brian p for choosing best western as your hotel of choice. it was entirely our pleasure serving you and are glad you participated in a survey to rate our property.
we take a pride in providing superior customer service and giving personalized attention to each and every guest.
our well trained and competent staff is knowledgeable enough to brighten each guests stay. hope to serve you with same high standards the next time as well. thanking you sincerely, kathy

"Not Satisfied Except for The Awesome Clerk at Night"

2

David C, Hampton, United States
16/05/2016

I paid a 3 star price for 2 star accommodation, had a rude morning clerk, (forgot to tell about the breakfast helper who had profane language while he was setting out the breakfast items)... However, the check in clerk Carlos needs promotion, pay raise, high recommendation for better job. Awesome Carlos!

"Great experience "

5

12/05/2016

Enjoyed my stay thoroughly the rooms specious n very clean. The hotel property is in the bestest shape very clean n well maintained and got to mention Carlos at the front check in operator is very customer frndly well spoken. How can I forget about the breakfast it's hot n fresh n also delicious at the same time all in all it was a five star experience

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thanks a lot mr.596harmeets for rating our property. we maintain high standards here at the best western Braselton inn regarding customer comfort and cleanliness.
mr carlos cuellar is a new addition to our wonderful property and has been doing great with regards to customer service and satisfaction. our hot breakfast with real china plates definitely amazes lots of our guests
hope to serve you with he same high standards next time as well. regards, kathy

"Wonderful Surprise Stay in Braselton"

4

dtphygiene, Evans, Georgia
12/05/2016

Escape to Braselton for relaxation at Chateau Elan and stay at the Best Western. I was.very concerned when we were unable to book our Mother Daughter Trip at Chateau Elan and were directed to book an outside room before scheduling our Spa Day Services. Howevere, upon arrival at the Best Western I was reassured that our stay would be both a safe and enjoyable experience when I stepped out of my car under the covered area near Check-in. The large en-laid design on the paved drive was just the preview of the unique costly renovations & upgrades that caught my attention. The lobby, room's carpets, furnishing, the bedding, the bath that had large terrazzo look tile that wrapped the bath from ceiling to floor. The breakfast was quite the surprise with hot foods, fresh fruit and a bottled water with both cold a boil water dispenser. The owner was in the lobby asking guest at breakfast for any comments or suggestions for improvements. He explained that 2 phases are complete & that the outside will be re-done in stacked stone. I will stay here again upon my return trips to this area & suggest you consider this as a pleasant alternative on your stays in this area of GA.

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thanks a lot dpthygiene for your review about best western Braselton inn. we all take great pride in operating this wonderful cozy little inn in Braselton and providing superior customer service and delivering the best to all our guests is our goal.
we have done some major upgrades to bathrooms, guestrooms, porte-cochere,lobby and breakfast area as you had seen and always focus on cleanliness and guest comfort before anything else.
we are glad you enjoyed our expanded hot breakfast and was a pleasure hosting you guys here at best western Braselton inn. please give us another opportunity to serve you again while in the area.
sincerely wishing the best for you. kathy

"Wonderful place"

5

11/05/2016

My fiance and I decided to take a impromptu weekend retreat, and were so excited to find the best western in Braselton. The lobby is beautiful and the staff was unbelievably friendly and helpful. The rooms are great!! Spacious and clean. The price was very reasonable. I highly recommend this hotel

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thanks a lot macha m. we value your business and are very glad to hear you enjoyed your stay with us and loved the lobby, staff, breakfast etc. best westerns are worldwide and you will be surprised where all can you find them and providing par excellence customer service and ultra clean rooms is our goal.
thanks for your recommendation of our property and we surely would love to serve you again when you are back in town.
warm wishes and best regards, kathy

"Best western -- its best"

5

11/05/2016

Great place to stay. Enjoyed my stay here last year and was surprised to what they have done to the place this year is even more incredible. As usual the staff was warm and welcoming. The food was excellent, its a wide variety of hot breakfast to choose from . I would highly recommend this place. 5 stars!!

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thank you mr.ojoschinos for your valuable feedback. we had gone all board when we went to remodel the lobby and the guest rooms. superior customer service is our goal and repeat clients like yourself make most of our business and when we hear those compliments, the entire staff here at best western Braselton inn gets thrilled.
we are glad to be at your service and hope to keep those positive surprises going year over year for you.
thanking you, kathy

"Well kept property!"

4

RickyInDE, Newark, Delaware
09/05/2016

We went into this with low expectations - we were attending an event at Road Atlanta and needed accommodations that were relatively close by and not too expensive, and this Best Western fit the bill.
That said, upon arrival, we were pleasantly surprised by a well kept, clean hotel. The full hot breakfast was great as well.
The only downside was the proximity to the highway, it was kind of noisy.

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thank you so much for completing the survey for our hotel mr.ricky.
we appreciate your valuable feedback and business as we take pride in keeping the property well maintained in all departments.
providing superior customer service and cleanliness are our priorities and want each and every guest to feel our hotel as "home away from home".
we train our staff to make each guest stay comfortable and enjoyable.
hope to see you again for road Atlanta event and serving you will be our pleasure.
thanking you, Kathy.

"Awesome"

5

09/05/2016

Gr8 place to stay. Lobby was so well decorated and lights were so ambient in the business area that didn't wanted to go to the room. High speed internet was truly "high speed". Staff etiquette was amazing and breakfast too good. Rooms were up to the standards with amazingly tiled bathrooms. Definitely recommend if staying in braselton. Roger

bwbraseltoninn, General Manager at BEST WESTERN Braselton Inn, responded to this review
thank you mr.roger for your keen eye for interior decorating. we actually just finished a complete upgrade to the lobby/business center and breakfast area few weeks back and are really glad you enjoyed it.
providing superior customer service and ensuring comfortable stay are our priorities and we try to adhere by it.
hope to see you again while travelling through Braselton area and will be a pleasure to serve you again.
thanking you, Kathy.

"Excellent service"

5

Rosalie Settle A, Culpeper, United States
07/05/2016

Friendly, helpful and pleasant staff - especially Neil. The beds and pillows are so comfy. Breakfast was great. I left my insulated, monogrammed carry-on luggage bag at hotel. I realized it several hours later and almost 200 miles away. I called back and spoke with Neil. He immediately located my bag, took it to USPS, packaged and mailed to me at no cost to me. The best part is when we arrived, ate breakfast, and checked out, Neil was so friendly that I felt comfortable calling back and asking to speak with Neil to get his help.

"Great place to stay"

5

Elaine H, Bremen, Alabama
04/05/2016

On a business trip we stop in this small town of braselton, ga. The owner check us in. Sweet lady named Kathy. We were able to get two rooms no problems. Beds were comfortable. Nice furniture and tv. And clean the place was spotless. The next morning breakfast was good. You name it they had it. Neal the other owner was very nice.

bwbraseltoninn, Owner at BEST WESTERN Braselton Inn, responded to this review
Thank you so much for completing this survey for our hotel.
We appreciate your feedback! We work very hard to keep our property clean and are glad to help you with your needs. We aim to keep your stay comfortable and enjoyable. Your business is very important to us and we are glad you enjoyed your stay. I had a great time checking you guys in and hope to see you very soon. Thanks again!
Kathy

"Clean and Friendly"

5

Mary C, West Covina, California
03/05/2016

Stayed here hotel was clean and all of the staff was very friendly. Breakfast was good and fresh. Bathroom was a little small but again it was very clean. If we are ever back in this area we will be back.

bwbraseltoninn, Owner at BEST WESTERN Braselton Inn, responded to this review
Thank you so much for completing this survey.
We are glad that you enjoyed your stay and found your room to be clean. Our staff was happy to acquire to your needs. Our cook was happy to hear that you enjoyed your breakfast. We would love to have you stay with us again!
Kathy

"Excellent experience"

5

18/04/2016

I had my pup, and traveling for 2 days. This hotel was pet friendly, and I was greeted so warmly. Room was exceptionally clean and very nice inside, very updated.
The back of the hotel is noisy as it is close to Interstate 85, but I was so comfortable, the traffic didn't even bother me.
I will def stay again when I'm traveling through.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Beth C,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sonal Patel
11101 Property
BEST WESTERN Braselton Inn

"Road Atlanta Trip"

5

cmclean57, Franklin Park, Illinois
11/04/2016

I wanted to thank Sonal for her customer service, she went out of her way to mail me my misplaced items from the room. She was so professional as was the entire staff. We stayed 3 nights and the room was comfortable. Thank you, I appreciate your kindness.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear cmclean57,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sonal Patel
11101 Property
BEST WESTERN Braselton Inn

"Friendly and Clean"

4

03/04/2016

Casey and the staff were so friendly. This newly remodeled Bast Western was clean and nicely decorated. Fridge and microwave in room.
There was a nice variety provided on the complimentary breakfast. Close to 85 for a quick stop. Good food options close by.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Greta T,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
Sonal Patel
Manager
BEST WESTERN Braselton Inn

"nice stay"

4

Steven R, braselton, United States
05/03/2016

hard to find but other than that well worth it, breakfast good, eggs and bacon, juice, etc. clean and quiet for being near interstate. staff friendly, rooms clean, check in and check out efficient, would stay again

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Steven R,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Good hotel"

4

Lynnbonn, Bloomington
23/02/2016

We got a great rate for a very nice room. Would have chosen the opposite side we did because of noise from freeway. But only bottom room was on this side and we chose it. Great checking with Casey Friendly and helpful. Had a hard tome finding the turn so close to freeway entrance

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Lynnbonn,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Great stay!"

5

04/02/2016

Nice stay ! Comfortable beds , friendly staff , all around good stay! We stay out of town working and this is one of the nicer hotels we stay in and the price is not bad for the location! Road Atlanta is only a couple of miles away

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear JeremyS,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"KEEP DRIVING"

1

cochran500, beaumont, ms
03/02/2016

This was the worst Best Western I have ever stayed at. The mattress was terrible( you could hear and feel the springs popping in it when you rolled over) and the noise from the interstate was the worst I have ever experienced, maybe not so bad had I been on the other side.

"Had an enjoyable stay close to the city of Atlanta"

5

801jeremy, Clemson, South Carolina
14/01/2016

I needed a place to stay for 3 days that was cheap and close to the city of Atlanta. The place was very clean and the staff was friendly! Best place if you're looking for a place that is on the outskirts of the city for the best price!

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear 801jeremy,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Firstly, I want to thank you for staying with us on your trip to Atlanta, Ga. We are a family business and we want all of our guests to feel comfortable and we try to treat our guest as family as well. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very glad that you enjoyed your stay with us. We hope you will come back and see us again soon.
If I can be of assistance in the future, please do not hesitate to contact me at 706-654-3081
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sonal Patel
Best Western Braselton Inn

"Amazing staff"

5

Dixie W, Macon, Georgia
06/01/2016

I had to write a review about this place. It was a great hotel but the staff went above and beyond all expectations to help my husband and me. We had car trouble and had to be towed and dropped off at the best western. They inquired as to what brought us there and after hearing of our horrible day discounted our room. There was no taxi service available in this small town and one of their maintenance men took my husband to multiple stores so we could load money on a debit card. The next morning the owners husband drove us to the tow yard to get our car and called a friend with a tire service to help us once we got our car back. He also gave us his number and told us to call him if we needed anything else while we were in the area. They made the horrible day and experience bearable and we can't thank them enough. It is people like Caysie the woman who checked us in, the maintenance man who drove my husband and the owner and her husband that make this world a better place. Thank you all so much!

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Dixie W
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. It was a pleasure speaking with you when you were being checked in by Casey. I am glad that we were able help you have a better day than how it was going before you checked in. It is our goal to treat all our guest as family and we are very happy that you were able to get your car fixed and that we were able to get you on your way to your final destination. I hope that you will visit us again if you are ever in Braselton.
If I can be of assistance in the future, please do not hesitate to contact me at 706-654-3081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sonal Patel
BEST WESTERN Braselton Inn

"I paid what??"

4

Aaron F, long beach
18/12/2015

too close to the hiway and could hear every vehicle and over priced . breakfast was good selection poor quality checked in at midnight and out at 530 am 110$ just to sleep a few hours when a BW 9 exits back was 54$

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Aaron F,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Great Stay for fun @ Road Atlanta"

5

Erick M, Birmingham, United States
27/11/2015

The closest drive to Road Atlanta, great staff, awesome service. Have stayed here twice by myself and twice with a friend. The breakfast is awesome! Cannot wait to go back to Road Atlanta and will always stay at this Best Western location.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Erick M,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Night from hell"

1

John J, Florida, United States
22/10/2015

I paid a 151.00 for a room worth about 60.00. The noise from I85 is unreal. If you chose to stay there, do not get a room that faces I85. Your are only about 50 yards away. Also no place to eat without going into town.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear John J,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 7066543081.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Pleasantly Surprised. "

5

17/10/2015

We stayed at this Best Western for 2 nights. The lobby and breakfast area was very clean, looks like they did a recent renovation to the rooms and everything was spotless including the bathroom. Staff was very friendly and helpful. Breakfast bar complete with sausage,eggs,bacon,waffle maker, fresh fruit, cereals,good coffee and a few more items.To be honest we didn't expect much from an older Best Western when we pulled in but we were pleasantly surprised.We are the type of people who check under the bed and in the bedding for stains and bugs and we wipe everything in the room off with disinfectant wipes! We have stayed in many hotels and rarely submit a review but we would definitely stay there again!

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Jim M,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Awesome Experience "

5

09/10/2015

It was a great experience staying at this Best Western. The staff was extremely nice and pleasant and very understanding when it came to my 3 year old and 7 year old. It is a good distance from Downtown Atlanta and very close to the raceway. I would definitely recommend it for families.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Jay P,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Excellent experience "

5

09/10/2015

I love staying at this best Western, the staff was friendly and the rooms were very clean. And most importantly the beds were very
comfortable. They also have a very clean outdoor pool which children would love. I would definitely go back to this location and stay here if I needed to.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Kittu S,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Far and away the worst hotel experience of my life"

1

estebanafonso, Chapel Hill, North Carolina
10/09/2015

Not a picky hotel person, far and away the worst hotel experience of my life.
Got there at 930 PM with a child and pregnant wife needing a good nights rest before a wedding, the AC was off the room was literally 95 degrees and humid, it felt like a sauna, we turned the AC on hoping it would cool, by midnight, the room had not cooled a single degree. I went to the front desk, they agreed to move us to a different room.
Dragged my wife and child and baggage to the new room, things seemed fine until about 3 AM, when the AC began making deafening noises, literally sounded like construction was going on in our room, tried to call the front desk and no one picked up, went to the front desk no one was there. We turned of the AC to discover our room is 20 yards from the highway, it sounded like the cars were driving right outside our door.
Talked to the person at the front desk in the morning, said they couldn't give us a refund because we got our hotel through a 3rd party site, that I would have to deal with the 3rd party site to get the refund. I called the 3rd party site who called the manager of the hotel, who refused to offer the refund. The 3rd party site (hotels.com) did give us a $30 voucher though.
We were pretty much swindled, it wasn't even that cheap, we paid $125 for the room, avoid this hotel at all costs.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear estebanafonso,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 7066543081.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"aunt's surprise"

3

Anna Marie L, jacksonville, United States
24/08/2015

we picked this hotel as it was just minutes from my aunt's house who we were surprising for her birthday. hotel staff friendly and accommodating. rooms leave a little to be desired. air conditioning broke in room. they did put us in another room which i must say was much better then the first.

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Anna Marie L,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Best Western Braselton GA"

3

Beverley J, lorence, United States
27/07/2015

We had a nice clean pet friendly non smoking room, we would stay there again, because of it being pet friendly and it was clean,also near to Road Atlanta Raceway where we race our FF car. an enjoyable stay and the Mexican restaurant La Hacienda just down the road was very good

bwbraseltoninn, Front Office Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Beverley J,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Handicap Room"

4

Janice H, Douglasville, Georgia
20/07/2015

At first we werent to happy about the rooms being on the outside but actually worked out better for Handicap room since the parking place is right in front of the room. Room is wheel chair accommodating. Bathroom very roomy with open area (i.e. sink, toilet and bathtub all in one area.) There was an outer door to close off for privacy. Bath stool located in closet. Clean, coffee maker, iron (on lock down) ironing board, blow deeper, safe, frig and microwave. Hot breakfast consisted of eggs, bacon, sausage, gravy, waffles, and biscuits.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Janice H,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn

"Clean and relaxing "

5

20/07/2015

We used this hotel as a half way point on our long drive down south. It is right off of I-85, and super convenient. I was pleased with the cleanliness of the hotel and the friendliness of the staff. Beds were super comfy after 8 hours of driving with a toddler, preschooler, and teenager. Breakfast was fresh and hot with something for everyone. I will be using this hotel in the future.

bwbraseltoninn, Manager at BEST WESTERN Braselton Inn, responded to this review
Dear Christy J,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7066543081.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
11101 Property
general manager
BEST WESTERN Braselton Inn