Samsung Stops Making the Galaxy Note7 Smartphone

Samsung says it will no longer make the Galaxy Note7, its troubled flagship smartphone, after the company for the second time had to tell consumers to quit using their devices because of ongoing fire hazards.

The South Korean company confirmed the decision Tuesday morning. "For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production," a spokesperson said.

On late Monday afternoon Samsung had issued a statement saying customers should return their phones because of the safety issue. It also told retailers to stop selling the smartphone.

By then, the major carriers had already acted. One by one, AT&T, T-Mobile, Sprint, and Verizon announced over recent days that they would no longer supply replacement Note7 phones, and offered consumers the opportunity to exchange the phones for different models.

More From Consumer Reports

On Monday, the Consumer Product Safety Commission said it was investigating reports of the “phone overheating and burning in multiple states.” It urged consumers to "power down and stop using all Galaxy Note7s.”

Consumer Reports also urged consumers to stop using their Note7 phones.

The Verge reports that five other incidents have occurred, including one when a man in Kentucky awoke to find his bedroom filled with smoke and his replacement Note7 on fire. The website said another caught fire in the hands of a 13-year-old girl.

The Note7 problems are just one of three issues Samsung has wrestled with recently.

The company admitted in late September that some of its top-loader washing machines "pose a risk of personal injury or property damage." Some owners have reported that the machines exploded.