Member Services

Returns, Exchanges and Refunds

If you are not 100% satisfied with your DSA merchandise purchase, you can either return your item for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them.

If you decide you would like to cancel your DSA membership (at any membership level) you may contact us within 60 days from your join date for a full refund. You may contact us at any time to be removed from our membership rolls.

If you have any questions about our guarantee, please, email us at info (a) dsausa.org or call us at (212) 727-8610.

Returning by Mail

Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries. Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by DSA.

If you are requesting an exchange, please remember to include sufficient payment for the return postage.

DSA was concerned to find out that the company that provides our website and online organizing infrastructure, NationBuilder, had as a client the Trump campaign and other right-wing candidates. Progressives built this kind of infrastructure and tools for digital organizing and we have now lost that organizing edge. We are moving to identify other options for a CMS/CRM. As an under-resourced, member funded organization, this move will take time for us to carry out, but it is an important statement for us to make.