Q: When I try to download Turkojan a problem occurs,what can i do?A. Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs.So your antivirus software could prevent downloading it.Close your antivirus software and try again..

Q: I have downloaded Turkojan,what should i do now?A. You need to do some configrations to use Turkojan :

- Firstly, you need to forward port 15963(TCP) on your router.

- If you don't have static ip address,your IP address will change every time you connect to the internet.So your server won't be able to reach you.To prevent loosing servers because of Dynamic IP Address System,you need to create an account from No-ip or DynDNS services.

Q: My antivirus software says that Turkojan includes a virus,is it true?A. Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs.So your antivirus software can be the problem that prevents installing and downloading Turkojan,you can close your antivirus software and try to install Turkojan again.We suggest you to buy Turkojan Private Edition.

Q: How can I forward port 15963?A. You can get detailed information about forwarding ports from here .

Q: Will Turkojan slow down my computer? Y. No. Turkojan is a really small and efficient application. It works quietly in the background and has been optimized to minimize resource use. You will not notice any decrease of performance of your computer..

Q: I have forgetten the password of my router,what should I do?A. You can reset your router and load default settings.

Q: How can I understand that my ports are successfully forwarded?A. You can use Port Tester in Turkojan Client.Check local tools in left menu..

Q: Why should I register a No-Ip veya DynDNS account?A. If you don't have static ip address,your ip address will change every time you connect to the internet.So your server won't be able to reach you.

To prevent loosing servers because of Dynamic IP Address System,you need to create an account from No-ip or DynDNS services.

You can check videos, showing how to create accounts from these services..

Q: I have forwarded tcp port 15963 and create an account from No-Ip or DynDNS service,what should I do now ?A. Now you need to create a server and send it to the computer that you want to connect.You can learn creating server from here.

Q: I have created a server from Server Editor,but I can't see any server in directory where I save. Why ?A. Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs.

Your antivirus software can label Turkojan Public Edition as unwanted application,so we suggest you to uninstall your antivirus software.

Q: I have created server,but I can't send it via MSN or mail, what should i do ?A. Server file is an application so you can't send this type files via MSN and mail.So you need to add these files into archieve.We suggest you to use Winrar or Winzip..

Q: I did everything but when I send a server to my friend , I can't connect him/her.Why ?A. Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs. So antivirus software which is installed on remote computer can cause this,we suggest you to buy Turkojan Private Edition.

Q: My and my friend's antivirus softwares are closed,but I still can't connect,what should I do ? ?A. Your friend should uninstall antivirus software completely.

Q: I can see remote computer on Turkojan,but I can't manage this computer.What should I do?A. Congratulations.. To manage or start monitoring remote computer,you need to select it from the list and double click on it...

Q: I want to order Turkojan Private Edition.How much should I pay and how can I pay ? A. You can contact us via e-mail,we will reply it as soon as possible..

Q: What are the differences between Turkojan Public Edition and Turkojan Private Edition ?A. Turkojan Private Edition can't be labelled as unwanted program by antivirus softwares.That means Turkojan will work without any problems with Antivirus softwares.

Q: After I purchase Turkojan Private Edition,if I have any problems,what can I do ? ?A. If you have any problems you can contact us 7/24 via MSN and mail. Also you will be able to login private zone,so you can get help from other customers that bought Turkojan...

Q: How can I login private zone ?A. We will send you a username and password after you purchase Turkojan Private Edition,so you will be able to login with these information..

Q: Is Turkojan illegal ?A. No, there is nothing illegal about Turkojan itself. The vast majority of its developer is law-abiding person who create his programs exclusively for legitimate purposes.There are many situations when monitoring the computer activity is perfectly legal: the parents can use key loggers to protect their children from online abuse,the companies may use Internet monitoring software to ensure that their employees don't misuse corporate Internet connection and so on. Of course some people canuse the very same software for stealing passwords, credit card numbers or corporate secrets. However, even in this situation it's not the software that breaks the law, but the person using it. There are also uses that are not strictly illegal, but have some moral ambiguity to them (for example, a computer activity monitor may be used to catch in the act a cheating spouse). When Turkojan is purchased the purchaser agrees that the computer it will be installed on is his or her own computer..

Q: Do I break any law by using Turkojan ?A. It depends on the way you use them. In most cases you have the right to install any programs on the computer that belongs to you. You also have the right to install programs on other peoples' computers if you have their permission. Installing a monitoring program on another person's computer without his/her permission may be illegal. We will not try to give you any advice on the legal side of computer activity monitoring because everything depends on your particular situation. If you are in doubt, consult your lawyer..

Q: Can Turkojan be used for any legitimate purposes ?A. Yes, sure. Here are just a few examples of perfectly legal uses of computer activity monitoring tools. You can:

- Ensure no one is accessing your personal files while you are away from the computer.

- Keep track of the inexperienced users' activity to quickly locate the problem if they damage any system files.

- Monitor your employees' computer activity to make sure they are really working and don't do anything that may be a source of legal problems for you.

- Find out if someone uses your computer while you are away. . .

Q: Why should I buy Turkojan Private Edition ?A. Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs.So Turkojan Private Edition is special for you and can't be labeled as unwanted program. During support period if our software is known to be detected we will work to ensure an update is released that will eliminate the problem..