Please note that as foghorne said you should receive the autoreply shortly after you sent the request.

If you have not received an autoreply then follow thomasjk advice and send us a Private Message containing your e-mail address. We will find out the reason for the delay.

Please also be aware that usually you should get the response from Acronis Support Team within 48 hours, however, at this moment the response time might be longer. Please have a look at this previous post of mine explaining the reason for the delayed responses. We apologize in advance for any delay with response.