Myndbend Article Search and Subscribe Overview

Automation can save your customer service team tons of time. It can also be a challenge to incorporate without losing a personal touch that’s critical to customer satisfaction.

For businesses that get frequent questions from customers, the search for ways to streamline answers is ongoing. It’s crucial to arm your business with tools that help agents respond faster, with the most relevant information, and increase long-term engagement.

Do your agents have to click through Zendesk articles in a knowledge base to find the right responses for customers?

Are you trying to keep customers connected to information that will help them solve potential problems in the future?

If you answered yes to either, Myndbend Article Search and Subscribe could elevate your ongoing support through Zendesk.

With Myndbend Article Search & Subscribe agents can:

Quickly search for documented answers

Click a button in the ticket editor to quickly search the knowledge base for answers.

With Myndbend Article Search and Subscribe, your customer service agents cut down on clicks and needing to open separate windows to look for the right response. No more leaving Zendesk agent user-interface. Share your great content quickly and build customer loyalty.

Want to be more responsive to your customers? Want to keep them engaged?