Terms and Conditions

Mesh Hair Spa Terms & Conditions

Mesh Hair Spa requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, direct debit, visa or MasterCard. We do not accept American Express. Late payments will incur a penalty fee.

OUR GUARANTEE

Mesh Hair Spa’s liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). But, if you are not satisfied within a two-week period of your hair appointment, we guarantee we will redo your hair for free.

BOOKING POLICY

We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made online, by calling 03 9489 6989 or in person.

CANCELLATION POLICY

If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within 24-hours of your scheduled appointment incur a fee of 50% of the service cost.

LATE POLICY

If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, you will incur a fee of 50% of the service cost.