I have ordered two pieces of jewelry from Angara for my wife. The first was a beautiful heirloom tanzanite neckless that my wife loves. The second is an heirloom opal ring. Neither of us thought the opal represented an heirloom quality gemstone, so we contacted Barbara Stein. She went out of her way, over and above, to find what we were looking for and she is a joy to work with. I will say that as long as Barbara is there, you do not have to worry about getting a problem resolved, if you order from Angara. Barbara is truly what all companies should strive to emulate in a customer service representative.