Shipping & returns

Delivery fees

House of Heart Emporium has 3 delivery options

1. Collection From House of Heart Emporium

Once you have placed the order, you can choose to pay and ask to collect from House of Heart Emporium Dunrobin in Pietermaritzburg, or from House of Heart Emporium Tweedie Junction in Howick. Or you can choose to pay on Collection at either of these venues.

2 Standard Post Office Delivery

For orders of R500 or more, House of Heart Emporium delivers free of charge within South Africa, using the postal service.

Any orders under R500, House of Heart Emporium charges a non-refundable R50 fee to deliver via the Post Office depending on where you’re located.

Post office deliveries are sent via Speed Services to the relevant post office based on the delivery address. You will receive an email from House of Heart Emporium with the tracking number required in order to collect your parcel. The post office may send you a notification of the arrival of your parcel.

Standard delivery is available for certain areas outside of main centres. Please check the delivery options in checkout once you have entered your address to see if you are eligible.

Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, House of Heart Emporium will not be obliged to deliver products at an incorrect delivery fee. House of Heart Emporium will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.

3 Courier Delivery

This is a premium service offered to all customers in South Africa

Opting for Premium delivery adds a surcharge delivery fee on top of the Standard delivery fee on orders. If the total basket value is greater than R500, and the parcel weighs under 2kg, delivery is free, but parcels that weigh over that, will be charged according to courier charges on weight.

Premium delivery is only available when paying with credit or debit card, or paying via instant EFT.