Terms and conditions

1. We do not request advanced payment. Once an order is ready for shipping you’ll receive an invoice with all payment instructions.

2. Payment is possible through bank transfer (to Germany or Switzerland) and Paypal. Eventual bank transfer and Paypal commissions are to be paid by the customer.

3. Since all instruments are personalized once an order has started production it cannot be modified or cancelled.

4. Postal shipments will be made from Switzerland. Please notice that your country may charge additional custom taxes at delivery. All local custom charges are to be paid by the customer and are not included in our prices.

5. Customers agree to pay for the instruments and shipping costs or to return the goods within 30 days of delivery.

6. Returns can only be accepted in case there is a good motivation for it, such as a production defect or error.