After purchasing FileBot via Paddle, you will receive 2 emails. The first email from [email protected] will contain your license as plain text. The second email from [email protected] will contain your license as file attachment. Either can be used to activate FileBot.

If you have received no email at all then you have likely mistyped your email address or your mail server is rejecting emails. In this case, please PM me your name and @gmail.com address, and ideally your order number(e.g. P1234567) if possible, so I can manually resend your license. (You will need at least 1 public post before you can write a PM. If you are a new users with 0 posts, just post something on this thread.)

If you have used your Credit Card during checkout, then I can look up your order number by name. If you have used PayPal or Apple Pay, and mistyped your email address during checkout, then you need to contact Paddle(our payment processor) first so they can look up your order number via your payment details.

1. Paddle Payment & License Confirmation:

You may Select & Copy the License Key text and then click on Paste License Key in the FileBot application when prompted to activate FileBot.

Please select the entire text in the grey text area under License Key(includingBEGIN PGP SIGNED MESSAGE at the beginning and END PGP SIGNATURE at the end).

2. FileBot License File:

You may Save the Attachment to your computer and then click on Select License File in the FileBot application when prompted to activate FileBot.

How do I install my license file?

Option 1:

You can activate your license by double-clicking on the license file or right-clicking the license file and opening it with FileBot.

Option 2:

If you've already started using FileBot, then you can also activate the license from within the app when prompted:

Ive just noticed only after buying my license that iinet which is my service provider is on your list for licenses not being sent , what do i do , i just purchased a license , got sent two emails , one receipt and one with a license number but no file for me to download , i have PM'ed you my Gmail account
thanks Ant

I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?

I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?

Unfortunately, no. For Linux / Docker, you'll need a universal license which is only available via direct purchase (i.e not the Store).

Please PM me with name + gmail so we can figure something out.

I suggest a free 1 year FileBot license in exchange for a donation to some EU based open source project (i.e. VLC, MediaInfo, etc) of your choice.

Hmm, I've just registered and received a Licence key, but its text in a message there is no attachment.
I did try to create a key by copying and pasting it but get the License error: Null message so I guess I did something wrong.

The instructions say that I can copy and paste it in, but at no point do I get this prompt, nor was I able to fine any other method apart from me asking to rename a file and then getting asked for a file (which I don't have!)

There's clearly an issue here, its a great program but you are making this unnecessarily difficult for people to actually pay you to use it, we're not all programmers....
How do I turn the text into a key (its the GUI version by the way)?
Thanks

I've resent your license to your Gmail address. I'm not sure what the error means exactly, something unexpected, so it must be a corrupted / modified license file, which then isn't valid and can't be parsed.

It's possible that your email client messed up the license file. Never heard anybody have issues with Gmail though, so that'll work.

The license key is plain text, so you can just create a plain text file, paste and then you have a license file. But that's not usually necessary as you should have received your license file as attachment, but some providers block attachments / strip attachments from email without telling you, so things do get unnecessarily complicated if that happens.