Technologies can streamline an existing process (often paper-based in small to medium-size businesses), making the process faster, reviews more effective, goals much clearer, and results easier to track. Leverage more efficient and effective performance and goal management processes in your small to medium-size business by following these FIVE steps.

SuccessFactors Employee Central provides a single employee global system of record that is deployed in the cloud and brings greater workforce visibility to small and medium-size businesses. HR can quickly integrate workforce data from the SuccessFactors BizX Suite of talent management solutions – including Performance and Goals, Compensation, Learning and more, as well as from third-party systems, such as payroll, benefits, and time and attendance. Employees can use the Employee Central self-service features to update their personal information, while managers can easily change employee information such as promotions, salary changes, terminations and more with customized approval workflows. The result: An integrated 360-degree view of the workforce that HR can access through standard and ad-hoc reports to make fast, informed decisions based on consistent, up-to-date data. To learn more, download the SuccessFactors Employee Central business brief for small to medium-size businesses

Improve the efficiency of your organization’s talent and performance management program using SuccessFactors. When you download this guide, you’ll find out:
• How an aligned performance and goals function can bring efficiency to your organization
• Ways to improve your employee compensation program that focus on the effective and aligned use of your resources
• How to find a sourcing and selection process that’s optimized for your organization’s needs
• Why using a system like SuccessFactors Employee Central can help bring all of these functions together and effortlessly embed into your business
Download SuccessFactors efficiency guide: 20 ways to increase efficiencies using Performance & Goals, Compensation, Recruiting, and Employee Central and learn the 20 ways you can boost the efficiency of your talent and performance management system.

This guide will explain:
Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now
How you'll need to change your thinking to manage a recurring revenue business
Why creating recurring reveune offerings may be as simple as repackaging existing products and services
What business and system capabilities you will need to have in place to support your new business model
How to go about selecting vendors to help you achieve your goals
What elements are necessary for success in a recurring revenue implementation program
How recurring revenue changes the way you look at data and measure success
The steps you need to take to get started on your recurring revenue journey
What the future holds for recurring revenue

This guide will explain:
Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now
How you'll need to change your thinking to manage a recurring revenue business
Why creating recurring reveune offerings may be as simple as repackaging existing products and services
What business and system capabilities you will need to have in place to support your new business model
How to go about selecting vendors to help you achieve your goals
What elements are necessary for success in a recurring revenue implementation program
How recurring revenue changes the way you look at data and measure success
The steps you need to take to get started on your recurring revenue journey
What the future holds for recurring revenue

In the guide, I’ll explain:
- Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now
- How you’ll need to change your thinking to manage a recurring revenue business
- Why creating recurring revenue offerings may be as simple as repackaging existing products and services
- What business and system capabilities you will need to have in place to support your new business model
- How to go about selecting vendors to help you achieve your goals
- What elements are necessary for success in a recurring revenue implementation program
- How recurring revenue changes the way you look at data and measure success
- The steps you need to take to get started on your recurring revenue journey
- What the future holds for recurring revenue

As more organizations engage in global business, English has become critical to their success. Research shows that 92% of global employees say that English is required to do their jobs, yet only 7% think their Business English is strong enough for work in global business. Read the white paper now to learn how you can improve your employees' Business English skills so that your organization can achieve its operational and financial goals.

Gone are the days when mobility involved simply choosing a standardized device. Today, Enterprise IT leaders have to think about not just devices, but apps, data, storage, management (of devices, apps, content, and telecom expenses), security, and support. If you don’t consider your overall business goals as you develop and refine your mobility strategy, you risk investing in mobile technology for mobility’s sake alone. Smart decisions make it easier to adapt over time while keeping a lid on costs. Skyrocketing mobility costs are a common fear for organizations, but careful planning will help keep your mobility spend safely earthbound.

Mid-market HR today is being asked to be a business partner in areas that range from compliance to employee engagement. They need to be able to connect the dots among various sources of employee data to deliver better-informed business decisions to help achieve strategic goals.
Connecting those dots and delivering those results demands more HR firepower and greater data visibility than the manual or homegrown processes and systems often used by mid-market organizations can deliver. On the other hand, most mid-market companies aren’t ready for the intricacies or expense of human capital management (HCM) systems designed for enterprise-level organizations.
The answer for forward-thinking HR leaders who want to boost their team’s capabilities and play a greater role in their company’s future is having core HR functionality designed into an integrated benefits administration solution.
Automated HR that delivers core HR features as part of its architecture — not as an afterthought or a separate, stand-alone module — gives HR leaders:
• The tools they need to better handle their administrative work
• The data and analytics necessary to better coordinate programs and more confidently make strategic decisions
• A user experience that makes life easier for HR and employees

There’s no getting around it: Managing your online reputation is critical to a successful marketing strategy, as well as to the health and continued growth of your business. According to recent research, 87 percent of Americans say they trust online reviews
to help them choose which local businesses or services will receive their hard-earned dollars. What’s more, eCommerce agency Corra found 88 percent of consumers have avoided a company because of a bad review. As consumers increasingly rely on online reviews, businesses that leave their online
reputation to chance are at a severe disadvantage versus those with solid Online Reputation Management (ORM) programs in place. But where do you start? What You’ll Learn in This Guide
Online Reputation Management is a discipline that you can take on easily — step by step.This guide will take you through the basics of launching an ORM program in your
organization.
You’ll learn about:
• Defining your goals
• Where to focus your efforts
• How t

The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps.
It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface.
This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.

How do you invest resources and plan budgets for your organization? The answer to that question often predicts business success or failure. Most organizations have similar goals: They want to achieve business insights from accurate data so they can optimize their business processes and balance organizational needs with financial objectives.

This paper will present a unique and powerful method for identifying and monitoring field service metrics. It will reveal how to use data to expose the real story behind your operations. Through a detailed discussion about the range of metrics at your disposal – and how to choose the right ones for your company – this paper will equip you with a tried-and-tested approach for using metrics to measure your operational performance as it relates to the pursuit of your company’s business goals.

Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.

With more and more dependency on mobile and cloud, digital enablement is key to business success. Now IT has an increased impact on how to drive strategy and implementation to reach business goals.
But the reality of distributed applications and connected devices has introduced new security challenges. To secure information and provide users seamless access to data, you need to reevaluate your approach to authentication. You need a modern authentication solution that is agile and secure, enabling your digital transformation.
This buyer's guide will help you determine whether a cloud-based multi-factor authentication solution is right for your organization and details the top features to look for in an authentication solution to securely enable your digital transformation.
Download the Cloud-Based Authentication Buyer’s Guide — to learn more.

Building an online marketing strategy to drive campaign effectiveness and business success. This paper highlights the ingredients involved in a successful MCM strategy and introduces how the next-generation online marketing platform can help achieve your MCM goals.

47 business outcome studies were conducted for clients across multiple industries for the 2011 Business Outcomes Studies Report. It demonstrates the value of online talent measurement solutions against metrics specific to the goals of each organization.

Rapid shifts in the ways that technology and information are consumed and delivered— through cloud computing, big data, social networking, and smart devices—are transforming how companies compete. IT is at the center of the fray, working with business leaders to develop and execute a digital transformation strategy that capitalizes on these major new technologies. In order to lead this transformation, IT executives must focus on three areas: collaborating with business leaders to build a strategic vision, modernizing technology infrastructure, and rebuilding IT organizations to execute against new digital business goals.

Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.

Midmarket enterprises are quite literally caught in the middle. They do not have the economies of scale of large enterprises, and their communications challenges are too complex to solve with an appstore. Although midmarket businesses have similar goals and requirements as larger enterprises, they don’t have the same degree of resources to accomplish them.

Delivering world-class customer service is possible when IT engages the entire enterprise in the design of products, services and technologies. Our research helps IT and lines of business to establish goals, objectives and projects to provide exceptional service with the customer in mind.

Tracking and assessing workforce-diversity programs shouldn't be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals.

Goal management is among the most powerful methods companies have to execute business strategies. Thousands of studies have examined the impact of goal management on workforce productivity.
This white paper discusses what it means to be a goal driven organization, how goal management fits into an overall integrated talent management process, and explains the relationships between goals and other factors that drive employee performance such as skills and competencies.