As many modules as you need!

Feedback
Management

Monitoring Complaints or Feedback can be used as an early warning sign to bigger problems. If Feedback notifications are spiking then something is going wrong and may require further investigation. The Feedback Management component in RiskMan.Net allows staff to directly report Complaints and Compliments. The Feedback module:

Records details of the Consumer and Complainant

Records the detail of the Complaint, its seriousness and Outcome(s)

Identifies multiple Issues raised

Records Complainant Objectives and Resolution details

Allows assignment of Actions to support resolution of the complaint

RiskMan has made reporting to the Board much more simplified.

This vital reactive Risk Management process allows your organisation to determine a baseline of risk-related events, from which the progress and success of risk mitigation may be measured.

Client
testimonials

"The RiskMan.Net system is flexible and easy to administer and I have already recommended RiskMan to other organisations."

Jonathon MichaelSonic

"I love RiskMan and especially the support that is given by the staff."

Rhys BoyleLyndoch Living

With the addition of the Complaints module we are able to use RiskMan as not just a collection tool, but as a holistic system that includes alerts, timeframes and KPI's to assist in the overall management of complaints.

Luke DradyDisability ACT

"I am constantly encouraged and impressed by the never ending approach to improve the system with a committment to user consultation and ensuring user friendliness in the system design and improvements."

Chris FoleySt Vincent's and Holy Spirit Health

" RiskMan support is exemplary. We cannot praise it highly enough. The system is wonderful. So simple for the user. We love it."

Alison RimmingtonHelping Hand

"The Complaints (Feedback) module has added a totally new dimension to our risk auditing and management capabilities. Previously we'd address Complaints on their individual merits, now with RiskMan we're able to view them in an organisation wide context."

Ballarat Hospital Ballarat Hospital

" The expertise and sage advice from all members of your team has always been prompt and very useful. Thanks for your fantastic support."

Deb GoosenCabrini

"The online reporting is quick and easy to administer and allows immediate distribution to relevant people. The format supports essential investigation processes."

Hazel LloydMercy Care

"Great work and your follow up is absolutely fantastic. If I have a problem, I know that I can phone or email RiskMan and there is always someone there to help. Thanks."

Helen ManningBallarat Health

"The ability to configure the system to individual requirements has made it a runaway success. From day 1 staff found the RiskMan system easy to use with logical steps for data entry and minimal text entry requirements."

Luke DradyDisability ACT

"RiskMan has been a very successful project for Royal District Nursing Service (South Australia) in allowing us to more efficiently and effectively manage our risks, hazards and incidents across our entire operation."

Marion ModraRoyal District Nursing South Australia

"Your admin support is absolutely brilliant. They are so patient, always available and provide prompt replies via the system."

Anna HessionIndigo North Health

"Your helpdesk staff are fantastic! They respond quickly even to my silly questions. Even requests that I thought would be complicated are quickly completed with clear communication back. Well done on your level of Customer Support."

Craig MooreDoutta Galla

"RiskMan has proven to be the ideal solution and has helped the organisation meet strict licensing requirements. The major benefit is the easy to use nature of the program."