What are your favourite websites? The Charlton Athletic website is the most important one on the web.

Ever been in a chatroom? We were trying out this chatroom software but the only ones that had the modules we wanted were a Lisa Marie Presley chatroom and the NHL Hockey chatroom. I couldn't think of anything to say about Lisa Marie Presley. The NHL one was fantastic - just a few kids swearing at each other.

Last technological faux pas? A year and a half ago I finally decided our old PC needed to be replaced. I ordered one through Dell. The speakers didn't work. After going through the checklist I ended up calling a help line. I hadn't switched them on. Having worked in the IT industry for so long I was suitably embarrassed.

Most useful website? My wife and I are spending far too much time on rightmove.co.uk. They email you the details. They don't hassle you. Not having an estate agent calling you every two seconds is wonderful. It has been really useful for us to work out where we want to live. That coupled with UpMyStreet. The only trouble with UpMyStreet is you get bogged down in the minutiae. My wife will say: "The crime figures here are 1% more." I will say: "I don't think it's a hotbed. It's a little village."

Most surprising new use of the internet? I guess being in the business we are in it has got to be family history research. Ten years ago we would still be in records offices. These days it's apparently the third most popular thing on the internet apart from porn and gardening.

What sort of online business is least likely to succeed? Sites with no customer service. Tested inventions such as the telephone seem to have escaped them. Then they send people automatic emails: "We are not doing anything but hey!" It's terribly, terribly wrong.

Do you still bother with old media? I listen to LBC on the way back from football. I try to listen to Xfm while doing the washing up. The TV is rarely on because of our son. Only after nine o'clock, when we have got to the point where we can't talk to each other any more.