The term “process”
refers to linked activities with the
purpose
of producing a product or service for
students
and other customers
within or outside the organization. Generally,
processes involve combinations of
people, machines, tools, techniques, materials, and improvements in
a defined series of steps or actions.
Processes rarely operate in isolation and must be considered
in relation to other processes
that impact them. In some situations,
processes might require adherence to a specific sequence of
steps, with documentation (sometimes formal) of procedures and
requirements, including well-defined
measurement
and control steps.

In many service situations,
process is used in a more general way (i.e., to spell out
what must be done, possibly including a preferred or expected
sequence). If a sequence is critical, the service needs to include
information to help
students and
customers
understand and follow the sequence. Such service
processes also require guidance to
the providers of those services on handling contingencies related to
the possible actions or behaviors of those served.

In knowledge
work, such as education assessment and diagnosis, strategic
planning, research, development, and
analysis,
process does not necessarily imply
formal sequences of steps. Rather,
process implies general understandings regarding competent
performance,
such as timing, options to be included, evaluation, and reporting.
Sequences might arise as part of these understandings.

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New for 2012:
Thanks to user feedback, the Criteria Response Templates are now linked
directly to the areas of the Criteria they address