Specifications

Specifications include,
but are not limited to:. I. The vendor must
provide technology support services that are
aligned and integrated with multivendor services
and systems and industry recognized standards..
Ii. The vendor must follow recognized best
practices for performing maintenance,
troubleshooting, installations, and replacements
on critical Information Technology (IT)
systems.. Iii. The vendor shall submit a
comprehensive work plan which states the number
of personnel to support the schools and meet all
service level agreements (SLA). A minimum of 28
technicians is required.. Iv. The vendor shall
provide a minimum of an entry level service
technician following the support model below.
Other support models may be recommended by the
vendor.. V. The vendor shall provide a lead
technician to serve as the liaison
betweenCitySchools a n d v e n d o r . T h e l
e a d t e c h n i c i a n shall be responsible
for administrative and personnel tasks for the
vendor. B. Laptop Services i. Break/Fix services
(warranty and non-warranty services, including
hardware accessories) for a multi-vendor
technology environment and systems ii. Maintain
Asset Inventory at the school level iii.
Software packaging, installations, deployment,
and removals