So You Want To Cancel Your Season Ticket?

30 June 2013 12:18

The club has informed supporters who buy tickets on the 10-year deal that they can only leave half-way through the 2013-2014 season.

Tom Ireland, 69, of South Shields, has had enough.

Tom Ireland: “I tried to cancel and get a refund on next season’s ticket, but I was told it was not allowed.

"I rang them up and said I was not happy with some of Joe Kinnear’s comments.

“I have supported them since the 1950s when Bob Stokoe was a player and I can name entire squads from that era.

"But I have had enough, I did not sign up for all of this.”

Supporter liaison manager Lee Marshall said: “When the season ticket is initially applied for, supporters and the club agree to a set of terms and conditions which stipulates a date ahead of each season by which the ticket holder can request to cancel.

“Given that Mr Ireland purchased a 10-year season ticket, it is highly likely that his cancellation deadline is in February ahead of each season so I asked him to check in his terms and conditions in order to be sure.

“This date is likely to be in January for those with nine-year season tickets and, again, I would encourage season ticket holders to refer to their terms and conditions.

“We are unable to cancel Mr Ireland’s season ticket for the 2013/14 season and I informed him that payments he has made towards the ticket are non-refundable.”