In Andhra Pradesh, most government departments don't reply to the complaints of the citizens.Write to any department, for example, Muncipalty, Chief Secretary, Government, CM, or any department in Secretariat. No reply comes. There is a system to take and acknowledge letters. But,it does not work as it should. Moreover,there is no system at all to track them, take action and give reply to the complainant. They ( officers) presumably take letters in the spirit of a supplier offering to sell something to a government department or noted businesshouse. I am noticing this trend more clearly with the current Congress government headed by Dr.YSR. Our governments are preoccupied with the pursuit of public purposes but not about the purpose emphasized by each member of the public. The officers take action on only those which they are willing to do but on all. In our Secretariat and their subordinate officers, the petitions of the public just go missing; even God can not trace them. This is the kind of accontable governance, run by the officers of a well-organised system, we are grappling with.

Revenue Offices trouble the poor people when they make request for community, income and nativity certificates. The poor have to make many errands to get their certificates.

Has anybody notice this?

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