Subject to availability. Fee for pets is 20.00 CAD per pet, per stay, as well as a 100.00 CAD deposit to be returned once room is inspected. Maximum 2 pets allowed. A pet contract must be signed at arrival and failure to adhere to the contracts rules and regulations the 100.00 CAD deposit will be forefit. ADA Service animals are welcome at this hotel.

TripAdvisor Traveler Rating:

“Non-Smoking Room Smelled Like Cigarette Smoke!!!”

Aug 23, 2013Jeff S, De Winton Ab

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your review. I am glad that you liked the pool and waterslide and all of the other amenities that you mentioned- the free cookies, popcorn, movies. I am concerned that you did not enjoy your stay because the room smelled like smoke to you. I smelled the room when you complained and also had 4 other staff members come to smell it to see what they could smell and none of us smelled smoke. We would certainly have moved you to another room if there had been one in town, but unfortunately Three HIlls and Drumheller were both full that night. All of our rooms are non smoking and have been so for the 11 months . We do have people who smoke who stay here. They smoke outside and sometimes leave their doors open when they do. We have trained our staff to take careful note of how the room smells immediately when they walk in so that we can steam clean the room that day if there is any smell that they detect. I am a senior citizen now so perhaps my sense of smell is not as sharp as yours, but I do have younger staff who check very carefully each day to see if they smell anything. Unfortunately your noses caught something that we missed made you uncomfortable and we do apologise for your inconvenience. We had hoped that the ozone machine which was in your room for one hour would do the trick. Sincerely, Louise
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