RETURN CONDITIONS

If you are not completely satisfied with your order, you can place a return directly from your account.1) Connect to your account to define the product you wish to return and the reason why you would like to return it. Then save your selection and download your return notice.2) Insert the return notice in the package. This notice will be used to guarantee you receive your refund. 3) Stick the return label over the package and send it through your post office.

Please note: we do not accept in-store returns at this time.

Refund:The refund amount will be credited back to the payment used during your purchase.If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

You can also contact our Customer Service Department:- by e-mail: customer.service@agnesb.eu- by telephone: +33(0) 3 59 56 76 15 from Monday to Saturday, 8:30am to 8:00pm (Central European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.

EU DELIVERIES

Our website offers two delivery options:- Collisimo Standard: delivery period from 3 to 8 days (depending on country of destination)- Chronopost Express: delivery period from 1 to 3 days (depending on country of destination)Orders are delivered Monday to Saturday, from 9AM to 12AM.

AGNèS B. CUSTOMER SERVICE

If you still need assistance please contact our Customer Service Department:- by e-mail: customer.service@agnesb.eu- by telephone: +33(0) 3 59 56 76 15 from Monday to Saturday, 8:30am to 8:00pm (Central European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.

NEED HELP?

If you still need assistance please contact our Customer Service Department:- by e-mail: customer.service@agnesb.eu- by telephone: +33(0)3 59 56 76 15 from Monday to Saturday, 8:30am to 8:00pm (Central European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.