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Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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If your DC21 Motorhead needs a replacement power cord, I would encourage you to contact us directly for advice. We should be able to confirm which spare part is most appropriate in this instance. If you'd like to consider having your machine serviced or repaired, we can also talk you through your options.

I'm sorry to hear you've had difficulty with your Dyson Animal's cord rewind mechanism. We should be able to help but we'd need to take a few further details about the exact model you have. Our experts will also be happy to take you through some troubleshooting checks - and if a repair is needed, we'll be able to confirm if your machine is within the Dyson guarantee period.

I'm sorry to hear you're having difficulty with the cord reel on your DC08. I would encourage you to give the freephone Dyson UK customer Helpline on 0800 298 0298 when you have your machine to hand, so our experts take you through some quick troubleshooting checks.

If it turns out a repair is needed, we'll also be happy to discuss your options for having your vacuum serviced at home by a genuine Dyson engineer.

Just to let you know, calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

DC47's cord reel button needs to be pressed down firmly to retract the cord - you should feel a click from the button when it's pressed down far enough. Keep hold of the plug as you press the button down, and allow the cord to feed back into the machine.

If you're sure you've pressed the button down as far as it will go, and have not been able to get the cord to retract, please get in touch with us directly so we can provide further assistance. You can reach the Dyson customer Helpline on 0800 298 0298 (UK) or 1-866-693-9766 (US).

While it doesn't require a collection bag, a Dyson-brand vacuum cleaner
can still suffer the problems of wear and tear that are prone to any
vacuum cleaner--for example, a frayed power cord. If the power cord of
your Dyson vacuum cleaner has become frayed, change it immediately to
avoid a dangerous electrical mishap. You will need a replacement cord
from an electronics service center, along with a few common household
tools. You do not need electrical skills to complete the task.
Follow this steps on how to replaced the power cord assembly:

1 Unplug the Dyson vacuum
cleaner's power plug from the wall outlet. Press the button on the top
front of the plastic collection cover. Lift the cover off the front of
the vacuum cleaner and place it aside.

2 Trace the power cord to where it
enters the back bottom of the vacuum cleaner. Remove the screws from
the panel surrounding the power cord with a Phillips screwdriver. Remove
the panel. Aim the beam of a flashlight inside the compartment so that
you can see where the wires at the end of the power cord wrap around two
screws on the motor assembly. Loosen these screws with a Phillips
jeweler's screwdriver.

3 Pull the power cord out of the
compartment and dispose of it properly. Strip a 1/2 inch of insulation
from the ends of the two wires of the replacement power cord. Run the
wires into the compartment along the path of the original power
cord--pushing the wires into the grooves inside the compartment.

4 Tie a knot on the cord on the inside of the compartment to prevent the cord from being pulled out.

5 Wrap the exposed end of each
wire of the power cord around the loosened screws. Tighten the screws.
Replace the panel and reattach the screws. Stand the vacuum cleaner
right side up. Place the bottom of the plastic collection cover into the
bottom front slot on the vacuum cleaner. Push the cover back on the
front of the vacuum cleaner.