There is a deep separation between applications and their dedicated hosting environment. Sometimes issues will arise that will fall into gaps or “grey areas” that are not part of the management duties of neither app developers or sys admins. Issues arise, take time to get solved, ultimately resulting in poor performance……Unless of course, they are managed by us.

- Us, 2009

Our Services

Setup

Let our team help you find out what is the most optimal and secure setup for your needs, whether it be an e-commerce solution, content management system, or a web app! Creating an optimal environment saves you money by minimizing costly hardware.

All of our setup is custom tailored. Do you often have issued with your site or app getting hacked? We’ll set it up so that many routes of hacking are blocked before it even reaches your app. Do you have performance issues with you site when it gets a surge of traffic? We’ll create caching solutions for you to serve the immediate needs as well as quick deployment of new hardware if necessary. Whatever it is that you need, tell us, and we’ll find a solution for you.

Free migration of sites to new server. Restrictions apply

Installation of all necessary software.

Server hardening and security audit after installation

Performance checking and enhancements to fit the application’s needs.

PCI Compliance testing if requested.

Proactive Management

Our team focuses on not only keeping your site running, but running fast and secure. We proactively monitor and react to the changing needs of your site.

Don’t worry about security issues like Heartbleed, we will have it patched before you even ask!

We will monitor:

Server uptime: network and power

Website uptime: check that your site displays what it should, not an error!

Error rates from your application

Fully managed network infrastructure

Fully managed hardware

Technicians on site 24x7x365

System level health monitoring and graphing

Application level health monitoring and graphing

System updates and patches

Proactive response to events and threats

Reactive Management

Hacked? Hardware failure? Is your website not running? We’re here 24/7 to provide you with the support you need to recover from these situations. We also provide on demand testing and scanning of various areas such as:

Virus & malware scans

Server and code security audits

Optimization reports

Hacking recovery

Hardware failure

Network issues

Server optimization

Application optimization audit

Security

We take security seriously. That’s why we will:

Setup security policies and plans

Create lines of defense using both physical hardware and software

Create periodic backups for all your data!

Review your code and data, upon request, to check for any insecurity

Harden your server

Actively look for problems in the server

Apply patches for vulnerabilities on the day it comes out

And more!

Performance

We’ll constantly monitor how your server is running. Check if it’s running into any bottlenecks. Check if your application can be improved in some areas. See if a third party source is causing the slowdown of your app. We will always be available to optimize the server for your application. And we will periodically report to you how well your application has been running.

Performance tuning also saves money to minimize the hardware necessary

Disaster Recovery

Don’t panic! We will work with you in creating a plan ahead of time in the event that a disaster occurs and react. Everyone has different needs and wants. Tell us what is important to you so we can plan according to what you want. We will also provide you with additional resources to recover from the disaster.

Redundant systems can replace the downed site in seconds

We'll work with you in finding out what went wrong and how to prevent it

Able to restore from multiples of backups

+ Grey Level

Support

Wait, what is Grey Level Support?

Grey Level Support

Most Dedicated Server Management firms have limitations on being proactive and reactive when it comes to management. Some issues that arise are very black and white. It is either covered or it’s not. However, quite frequently, most issues that arise fall into the grey areas. These range of issues will eventually get resolved, but not without loss of application performance, money, and time. To resolve these issues, we created Grey Level Support.