Form completed and returned on 4/22. Nothing yet, not even a reply to an email sent last week. Patience is a virtue, while ignorance is unforgiven. Did not like sending to a PO Box where confirmed mail delivery was +/- $11.

Claims are being processed and replacements have already started shipping out. We have received over 5,000 claims in the first month, so the Recall Admin Firm is processing daily and we are shipping replacements. Apologies if we missed your email, there are hundreds coming in daily.

Originally Posted by Flyin'W

Form completed and returned on 4/22. Nothing yet, not even a reply to an email sent last week. Patience is a virtue, while ignorance is unforgiven. Did not like sending to a PO Box where confirmed mail delivery was +/- $11.

No worries, many folks probably had the same first issue, eg started a claim at home and then realized they couldn't print it, so then they redid the claim at work where they had a working printer. Unfortunately for us this generated duplicate claims, about 600 so far, we are cross-checking as we proceed but it has definitely complicated things. Thanks for persisting with your claim, we are working on processing as many as we can.

Hi GeoMan,

How many of the 5000 have you processed so far?
How many per month do you expect to process?
Are you processing First in First out?
Thanks for all the work you are doing and looking forward to getting the new lights as soon as possible.

.....Unfortunately for us this generated duplicate claims, about 600 so far, we are cross-checking as we proceed but it has definitely complicated things. Thanks for persisting with your claim, we are working on processing as many as we can.

Not to mention I bet you're getting e-mails from people trying to get a free battery who never even bought from you! Anyway, good luck with the return stuff and thanks for caring enough to take on such a task.

Thanks Cat, you are right on the money, we are getting approx 1000 emails a week, many are from customers who purchased from DX that want us to replace theirs as well. We have gotten the outgoing shipment process underway in the last few weeks it's going to take a while to catch up since there has been such a huge response. Our recall admin firm has not had such a quick response to any of their previous projects, they are amazed at the level of enthusiasm our customers have shown to participate.

Originally Posted by Cat-man-do

Not to mention I bet you're getting e-mails from people trying to get a free battery who never even bought from you! Anyway, good luck with the return stuff and thanks for caring enough to take on such a task.