Secure Managed VPC Cloud Hosting (VMWare)

Our VPC is a virtualised environment where businesses can get all the advantages of a public cloud, without the risk. It’s a rock-solid platform that powers SMEs and enterprises alike, built on the latest cutting-edge hardware and regularly refreshed for maximum uptime and performance.

ServerChoice offer world-class support, with industry-leading response and resolution SLAs. This is included without additional charge.

Support available to third parties

Yes

Onboarding and offboarding

Onboarding and offboarding

Getting started

Our infrastructure architects will design a best-fit solution based on best-of-breed virtualisation technologies on our hyper-resilient and ultra-secure VPC platform.

We will work with you to build a suitable migration and on-boarding plan. Throughout all stages of the process you will be assigned a friendly, reachable account manger and build engineer who can answer any questions you may have.

Service documentation

No

End-of-contract data extraction

ServerChoice impose no limitation of extraction of data. We are happy to work with you to facilitate data extraction via any industry-standard methods.

End-of-contract process

Before the end of the contract is reached, we'll be in touch to help you decide what to do. Our customers usually sign-on for longer periods at increased discounts. If you'd like to leave us, we'll help you extract your data and make sure you're happy before securely deleting your cloud infrastructure.

Availability and resilience

Our service guarantee is 100%, except for scheduled maintenance, with a 1 hour response guarantee. If we're down for more than 1 hour, we start paying service credits.

Approach to resilience

Our VPC infrastructure is hyper-resilient, with no single point of failure. We have extreme redundancy across all hardware and virtualisation components.

Outage reporting

Status page on the ServerChoice Website and emailed Incident Report

Identity and authentication

Identity and authentication

User authentication

2-factor authentication

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password

Access restrictions in management interfaces and support channels

ServerChoice provides a mechanism for customers to raise change and support requests by our web portal. Customers must be authenticated before any requests can be made. In order for customers to authenticate themselves, each customer has their own interface to the web portal, with unique usernames and passwords.

Two-factor authentication is used for consumers as an authentication mechanism to access their environment and a username/strong password to access the portal

Are are compliant with ISO 27001 and are a PCI DSS Level 1 Service Provider. All our security policies and procedures have been vetted and are compliant with these industry-leading security standards.

Operational security

Operational security

Configuration and change management standard

Supplier-defined controls

Configuration and change management approach

ServerChoice operates a strict change control process to prevent any unauthorised change to a client’s service. It mitigates associated risks such as information corruption/disruption, infrastructure disruption, loss of productivity and reputational risk. Our change control process ensures only pre-authorised persons are able to request changes, we only carry out changes at suitable times, and no work is undertaken until a work plan, rollback plan and verification plan have been approved. Change Requests are raised with our support team via phone, email, or our easy-to-use web portal.

We have a dedicated in-house Security Operations Centre that manages cyber security and compliance across our entire business and infrastructure.

Protective monitoring type

Supplier-defined controls

Protective monitoring approach

ServerChoice have an in-house UK Security Operations Centre (SOC), staffed 24/7 by trained, certified infosec professionals. It's from our SOC that we monitor our own and our customer infrastructures for security events, ready to step in with full incident management procedures the moment a potential security threat is detected.

Incident management type

Supplier-defined controls

Incident management approach

All incidents a reported and logged in the ServerChoice portal. In the case where an incident is service-affecting, ServerChoice will issue a full incident report as soon as is practicable after the issue has been resolved. The incident report will confirm: times and dates, cause, resolution, further actions, staff involved, etc