Oh no...this message is no longer available!

Why is that?

The message has expired.

To make room for new video messages from Santa, the elves regularly remove older messages.
Christmas videos that were created before September 2014 are no longer available.
Birthday videos are usually disabled 30 days following the birthday.

or

The message was removed by its creator.

It is likely that the person who asked Santa to create the video message chose to remove the video or deleted his or her account. Hence, this video is no longer available.