"Thank you for being so helpful. It's nice as there are so few companies that respond so quickly"

"Thanks for the prompt replacement"

"As usual itís a pleasure doing business with you"

"Thanks for your fast and efficient turnaround as always - its a lifesaver for us"

Frequently Asked Questions

Click on question to reveal the answer.

1. Your products seem considerably less expensive than the name brands, does this mean quality is compromised?

Absolutely not! You will probably find our products to be at least as good , if not better than, HP, Epson, Canon and other name brand papers. Our low prices are due mainly to our relationship with major European manufacturers, streamlined distribution, and low overhead cost.

last updated - 2010-03-09 18:29:12

2. Do your prices include VAT and delivery?

The prices on this site are excluding VAT and delivery. VAT and delivery are added at the checkout. For UK deliveries we charge a flat rate of £8.50 to cover packing and shipping, no matter how big or heavy your order may be.
We keep our prices low. Please compare our prices with other suppliers. Other companies may offer free delivery but "there is no such thing as a free lunch" - they will have loaded the shipping cost onto the price of every product you are buying!

last updated - 2010-03-09 18:30:32

3. How quickly can I get my order?

Orders received prior to 15.00 will be despatched the same day using next day pre17.30 tracked courier delivery (Uk mainland only), deliveries to N. Ireland and Eire take about 3 days, and to the rest of Europe about 4 days.
We hold most items in stock and 95% of our customers' orders are despatched from stock . In the event an item is out of stock you will be contacted with a due date or offered an alternative product.

last updated - 2010-03-09 18:29:36

4. What is the delivery charge?

For Uk mainland orders we charge a flat rate of £8.50 for delivery, no matter how heavy your order. The more you buy , the more you save.
For the Scottish Highlands/Islands and N. Ireland we charge a flat rate of £15.00. The delivery charge is added to your order at the checkout. We use tracked courier deliveries and we send you the tracking number for your order so you can see where it is in the delivery system.

last updated - 2010-03-09 18:29:43

5. Do you offer any discounts for large purchases?

Yes we do. Just click on the DETAILS tab next to each product to see the full product information and volume discount pricing.

last updated - 2010-03-09 18:29:50

6. Would you have a profile file for my printer?

No , we do not supply ICC profiles as our papers are compatible with the printer manufacturers' profiles. Simply select the paper weight and surface finish ( gloss/satin etc ) from your printer's settings.

last updated - 2010-03-09 18:30:02

7. Is the media compatible with my printer?

We specialise in papers for aqueous inkjet printers from Epson, Canon and HP.
All the media in our range is compatible with these inkjet printers.
Most of our papers use the latest microporous technology meaning that it is dye and pigment ink compatible, and instant dry.
We do not supply solvent media .