SERVICOM

SERVICOM, an acronym for Service Compact with All Nigerians is an initiative of the Federal Government of Nigeria developed out of the consensus emerging from a Special Presidential Retreat on Service Delivery. SERVICOM was established in March, 2004 with a focus on improving the quality of life of citizens for better development. The establishment of SERVICOM Office in different Institutions, Ministries and Agencies is a commitment to provide the public service in Nigeria with respect, courtesy, honesty and professionalism.

Functions

Spearhead the Agency’s Service Delivery Initiative through SERVICOM compliance.

Monitor performance of Charter yearly and review the Charter biannually.

Manage the Agency’s Customer Relation Policy including providing opportunities for customer feedback on services and institute a compliant procedure including Grievance Redress Mechanism.

Promotion of quality assurance and best practices in the Agency’s performance of its functions.

Provide a comprehensive and effective training policy for frontline staff and organize Service Delivery Meetings/Workshops, Seminars and Conferences.

Disseminate best practices and other tips on service delivery improvement periodically

Serve as a link between the Agency and the SERVICOM Office and is also the Secretariat of the Agency’s Service Delivery Committee, which meets quarterly.

Facilitate a safe and conducive working environment for staff at all levels of service delivery.

Report to the Director General on performance against agreed objectives, timescales and budgets quarterly.

Establish project and departmental Key Performance Indicators (KPIs); including the establishment and maintenance of a fully functional and efficient service/help desk.

Principles of SERVICOM

Spearhead the Agency’s Service Delivery Initiative through SERVICOM compliance.

Monitor performance of Charter yearly and review the Charter biannually.

Manage the Agency’s Customer Relation Policy including providing opportunities for customer feedback on services and institute a compliant procedure including

Feedback and Redress Mechanism

We encourage all our customers and stakeholders to forward feedback in form of complaints, suggestions or compliments to enable us sustain provision of quality services. Complaints and suggestions will be treated within ten (10) working days from the date of receipt, and we shall keep you informed of the progress made.