Tom Hail

Andrew Pengelley

David Eadie

Service Manager

Years at the dealership8

Years in the industry19

DepartmentService

Graham Allan

Parts Manager

Years at the dealership22

Years in the industry23

DepartmentParts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to deliver car. Almost no waiting to be seen. Information on work needed and done explained clearly. Collection and payment efficient

24.07.2018Service

Always made to feel very welcome. Its the first time in around 18 years that Ive had any problems and the matter was dealt with promptly under guarantee. Really liked the film of the complimentary car health check.

23.07.2018Service

Car was serviced well - but had to return to get the service history updated - very inconvenientCar washed but not vacuumed after service and MOT

23.07.2018Service

As above. I mentioned a slow puncture but the car was returned with this not dealt with.

18.07.2018Service

Did everything required

16.06.2018Service

Becuause they never did what I asked them to do

13.06.2018Service

Never any issues at John Clark, service is always second to none! ;-)

12.06.2018Service

Have faith that the job is done correctly.

10.06.2018Service

Always friendly, responsive and great service.

05.06.2018Service

staff were very helpful

04.06.2018Service

Cant put completely satisfied as there was some little issues

31.05.2018Service

Service met my expectations

30.05.2018Service

They failed to reset the service due indicator

29.05.2018Service

Being sent a video of your car being serviced was a brilliant idea and I really liked it and Ive told friends already about the great customer service.

28.05.2018Service

The team were very helpful and made every effort to ensure that I had a great experience. Very happy with them indeed.

28.05.2018Service

Have now had three cars from John Clark BMW Tayside and in every case have had no cause for complaint. Service is always excellent and very customer oriented.

27.05.2018Service

Wanted to see around the new X2 in showroom but couldn't as battery was flat. In fact wandered around showroom and no-one showed any interest which was disappointing. On return to pick up car still couldn't see around X2 as battery still flat.

24.05.2018Service

Job completed as required and additional problem with driver side door identified and rectified without need for a further visit.

23.05.2018Service

car was serviced, washed and hoovered within 90 mins.

22.05.2018Service

Met my service expectations. Particularly impressed with the General Sales Manager - Andrew - who makes time to greet his customers and never fails to deliver on role modelling great personal service and aftercare.

21.05.2018Service

My car was recovered there after breakdown whilst I was on holiday. Didnt seem to try and accommodate my urgent requirements on booking in left it all in the hands of BMW assist. No feedback regards what had caused the breakdown or that repair done.

19.05.2018Service

Efficient

18.05.2018Service

Quick and efficient.

18.05.2018Service

Routine service was as requested and carried out as required, there were no issues that required attention above and beyond.

18.05.2018Service

Great customer service no hassle

18.05.2018Service

My car was in for a Service and MOT and a faulty horn needed replaced, I did not need to use car for 4 days and on taking car out of garage i noticed a pool of dirty oil on the floor , I took car back to be degreased and cleaned which took 2 hours!!!

18.05.2018Service

Fairly satisfied because the car came with free service package and I did not have to pay for it

17.05.2018Service

I will never risk leaving my car at John Clark Dundee they have no room to leave ur precious car safely without something happening to it in my case it was damaged with cars being parked too close hence a car next to mine hit my drivers door I had a

16.05.2018Service

no problems encountered

12.07.2018Sales

Efficient, quick, value for money and now driving a nice reliable car.

10.07.2018Sales

hassle free negotiation

25.06.2018Sales

Helpful staff and great service.

08.06.2018Sales

The first car I ordered did not arrive with the correct spec also the replacement car I ordered again did not arrive correct, now dealership are basically washing their hands of the situation