Crew Resource Management

Crew Resource Management (CRM) is the incorporation of team management concepts in flight operations. It focuses on communication and interactions among pilots, flight attendants, operations personnel, maintenance personnel, air traffic controllers, flight service stations, and others. CRM also focuses on single pilot communications, decision making and situational awareness.

Crew Resource Management Resources

This final rule requires all certificate holders conducting operations under Part 135 to include in their training programs crew resource management training for crewmembers, including pilots and flight attendants.