Business overview

Maintenance Free's go-to-market strategy is simple. Offer top quality products that are affordable and 100% guaranteed. We offer the most comprehensive, no-hassle warranty in the industry. We also know the job we do today will land us the job we do tomorrow. Over 50% of our business is referred to us from satisfied customer's. We strive for quality, reliability and excellence in all that we do, every day. From providing relaxed, informative assessments of your current situation to outstanding.. installation craftsmanship, you'll notice a real difference in the way we treat our customers. All of the products and materials that go into each installation are of the most premium grades available. And because we pay close attention to the details, you're always assured of the finest home improvement project possible. No gimmicks, no games and no pressure. We promise!

The Maintenance Free Team provides you with:- Complete line of window styles and shapes- Highest quality products- Lifetime transferable warranties- No hidden charges- Professional installation- Job site completely cleaned- Complete service and responsibility- Financing options

Year Established

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Reviews

repeat customer:-), 1/19/2015

Maintenance Free Windows replaced all of the windows on the front of our house several years ago. Everything was as promised. The installers were fast, efficient and very neat. The change in the... house in the winter was dramatic. The front rooms were always 10 degrees warmer than the back of the house. Finally had them come back and replace the remainder of the windows, which includes 2 picture windows. We were worried about the "wood-look" matching the real wood stain in the kitchen and family room, but the windows look amazing! The day they finished the installation, we were amazed at the difference in the temperature in the breakfast room - no more sweaters required at the table! The installers were great. Arrived on-time (actually early) and kept us posted on how long it would take. The entire time they were installing, someone was cleaning up around them. When they left for the day, everything was cleaned up - inside and out. Crew was polite and considerate- even took their shoes off to come in the house (until I told them they didn't have to). Greg Cassidy was our sales associate for both transactions. In a word - honest! No high pressure, no BS. Greg gave us the info we needed to make an informed decision. Prior to the first order, we interviewed 4 companies. To complete our windows, we made one call to Maintenance Free Windows. I highly recommend them!

Excellent Window Company, 12/30/2014

Maintenance free windows are great. I hated Window World, lousy installers. Andersen Windows were so outrages on their prices. I needed 6 sliders, not in wood, like they make. The vinyl windows that... are made for all window companies in one factory. I was told by Andersen that it would be $18,000.00. And because it was lifetime guarantee. Well all window companies have lifetime guarantee. And for that price on a small house worth $60,000, it was too ridiculous, even the salesmen said it was high. I looked and finally found Maintenance free windows. Greg came over didnt give me a a whole spiel of bs, and gave me a fair price of $2400.00 for the six sliders I needed. The installer Chris and his crew were great, and very nice. They did a great job, the windows are incredible. The house looks so much better. I will from now on call them. BBB gives them an A+, and they deserve it. Thank you guys.

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Reviews

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repeat customer:-)

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Maintenance Free Windows replaced all of the windows on the front of our house several years ago. Everything was as promised. The installers were fast, efficient and very neat. The change in the house in the winter was dramatic. The front rooms were always 10 degrees warmer than the back of the house. Finally had them come back and replace the remainder of the windows, which includes 2 picture windows. We were worried about the "wood-look" matching the real wood stain in the kitchen and family room, but the windows look amazing! The day they finished the installation, we were amazed at the difference in the temperature in the breakfast room - no more sweaters required at the table! The installers were great. Arrived on-time (actually early) and kept us posted on how long it would take. The entire time they were installing, someone was cleaning up around them. When they left for the day, everything was cleaned up - inside and out. Crew was polite and considerate- even took their shoes off to come in the house (until I told them they didn't have to). Greg Cassidy was our sales associate for both transactions. In a word - honest! No high pressure, no BS. Greg gave us the info we needed to make an informed decision. Prior to the first order, we interviewed 4 companies. To complete our windows, we made one call to Maintenance Free Windows. I highly recommend them!

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Excellent Window Company

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Maintenance free windows are great. I hated Window World, lousy installers. Andersen Windows were so outrages on their prices. I needed 6 sliders, not in wood, like they make. The vinyl windows that are made for all window companies in one factory. I was told by Andersen that it would be $18,000.00. And because it was lifetime guarantee. Well all window companies have lifetime guarantee. And for that price on a small house worth $60,000, it was too ridiculous, even the salesmen said it was high. I looked and finally found Maintenance free windows. Greg came over didnt give me a a whole spiel of bs, and gave me a fair price of $2400.00 for the six sliders I needed. The installer Chris and his crew were great, and very nice. They did a great job, the windows are incredible. The house looks so much better. I will from now on call them. BBB gives them an A+, and they deserve it. Thank you guys.

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Very Pleased With Our New Windows

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Maintenance Free installed windows in our whole house last Saturday. We are so pleased with how they look! The crew did an excellent job. They were here about 4 hours. They cleaned up well before they left. Florencio Abreau was the team leader and he explained everything to us. One of the best things was that we had one double window on the 2nd floor that had not worked in the 30 years we have lived in the house due to being out of square. Florencio took a lot of time with it and made adjustments. The new window is as near perfect as it can be. Thanks to Greg for all his help as well. We would highly recommend Maintenace Free!

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Smooth Install

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We just upgraded our original windows from the late 60’s to brand new high efficiency energy saving windows from Maintenance Free with Zero regret!
While there are a lot of window companies out there that offer coupons and “great deals”, we ultimately decided to go with Maintenance Free. This was based on Greg, who was extremely knowledgeable about all of the different kinds of windows. He also made a point of focusing on the installation process first which was really important to us. Having done a ton of research, we knew that once you get an apples VS. apples comparison on the windows themselves it almost becomes a “commodity item”. Therefore what we wanted to focus on was the Installation as that’s where the true “partnership” comes into play. Though we were a bit anxious about the installation (ripping out 46 year old windows for new ones), Jamison and his crew put us at ease. They arrived on time, asked if we had preference to where they should start which we did and then got immediately to work. They were VERY professional and respectful of our house (they took off their shoes every time they came in the house which we did not expect). It was a big job replacing 21 windows but they were able to get them all replaced in 1 day and only needed a couple of hours on day 2 to finish caulking the outside. They worked really hard all day and they cleaned up when they were done. We would have no hesitation whatsoever to recommend Maintenance Free windows.

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Best crew and value!

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Chris and his crew did a wonderful job installing all new windows in my home. They were on time, did quality work and were happy to help answer all the questions I had. After getting quotes from several other companies, I made the right choice for both the product and installers. I highly recommend this company!

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Very good job!

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Everything from start to finish turned out to be very good job. All team members were on time,everybody worked professionally and installation took less time than was estimated. I am very happy. The only regret is that I did not hire this company for my previous project, because for the comparable job size I paid almost double.

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Excellent work, quick and painless (FOR ME)

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I had 12 windows installed in DEC of 2013 in my duplex. The original windows were aluminum and I was unsure the best way to remove the old and prep for the new. So I opted to pay for removal and cleanup of the old materials. And even with the addition work, I still feel is was a good value. The job headed by Jamison Lins' crew. They were ON Time which is a great way to start a relation ship based on trust. They worked diligently, professionally and they kept the noise and debris to a mininum. The grounds were spotless after completion. The windows were demonstrated and reviewed just fine. The was a slight issue with one of the panes, but a new one was quickly delivered as promised. Overall a great experience, no high pressure sales, honest one pricing system easy to understand. And they will filter out so much street noise, you'll love them.

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great choice

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We used Maintenance Free to replace 10 windows in our house in Oct 2013 - Greg gave us a competitive quote and the install went smoothly on the schedule we requested. We've been very happy with the windows installed ever since. When we had a minor issue six months after install, Greg came out right away to fix the problem at no cost - we were very impressed with this level of follow-up and customer care. Highly recommend.

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Happy Customer!

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Great service and excellent installation! We were impressed with the hard work by all to get the job done! The install team led by Chris did a fantastic job! They are hard working people and it's obvious that take pride in their work. Good communication, on time, and daily cleanup was outstanding! Companies like this are hard to find with this kind of response and results. If you're looking for windows...you found the company!

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Best Window Company In Town!

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My house needed new windows. I called up great a reasonable price and craig booked me into there schedule just a few weeks later. Florencio Abreu was the team leader on the crew at my house with another great employee I forgot his name but he also did a great job as well. They did a wonderful job on all my 17 windows, they were professional and did every window perfect, hung my blinds back up and cleaned everything up after all was done. I give them 2 thumbs up and would recommend them 100%. Thanks Maintenance Free Windows. :) Lisa Furth Sugar Hill, Georgia

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GREAT Customer Service

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We had MFW replace all of our old wood windows in 2010 with double pane windows. We were very happy with the windows, and the customer service. This year, 2014, I noticed that in three of those windows there was a cloudy residue in between the panes. I contacted them, and they are making three new windows for us, no questions asked. Love this company!

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About Average

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Well, it took 132 days (4 1/2 months) since the contract was signed but the Windows from Hell have finally been installed. This actually started before that during the proposal interviews when several things represented turned out to be simply not true. Greg at MFW represented that if I found any negative comments on Kudzu the windows would be Free. I found 4 and of course he didn't honor that representation. He also said that he would match any competitors price which he didn't. 7 of my 24 windows have a wood tone finish. He represented that these would be a wood laminate when in fact it is contact paper.
The 24 windows were to be installed over a 2 day period. I discovered that 3 windows came in the wrong size. There needs to be some quality assurance procedures put in place so that discrepancies are discovered by the Company rather than the Customer. This resulted in a 4 week delay in reordering and installation. There were 4 manufacturing errors, 3 of which should have been noticed by the installers. The 4th involved a reordering, yet another 4 week delay. 1 warranty claim was rectified.
One of the most disturbing things was that MFW charged my Credit Card for the full amount before the job was completed, without my knowledge or authorization. I don't know how that was even possible but I guess I should cancel that Credit Card as I don't want any future unauthorized charges on it.

Maintenance Free Window Company replied on
04-14-2014

During the sales process, we try and communicate as clearly as possible in an effort to represent our products and company accurately. We are sorry for any misunderstanding.

Of the 24 windows bought, 3 were manufactured incorrectly and were quickly remade and installed. Yes, we lost 3-4 weeks. Regretfully, these things happen on occasion. The wood grain windows are a high quality laminate that looks just like wood (they are beautiful!). The customer got exactly what we showed him when we met. The other issues were smaller “punch list” items that occur on larger projects. All were corrected before the customer signed off and the balance due was paid. MFWC will never run a credit card with written authorization from the customer. If a honest mistake was made, it was quickly corrected and we genuinely apologize. Some of the “pre-sales” statements in the review are simply inaccurate. This individual used several unfair negotiating tactics to try and secure a better price and we remained firm. The price/value ended up being good enough because the customer still bought from us.

As an apology for the inconvenience that occurred, we did repair a siding/flashing issue at no cost to the customer. We certainly will be glad to honor any warranty should there be a need down the road. We are grateful for the review and do learn from all comments, both positive and constructive.

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Excellent Experience

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I seldom give anyone a 5 star rating but MFW earned everyone of them from sales to installation. Great value and professional service through out the process. Installation team went above and beyond in communicating the process and doing one of the best overall installation experiences I've had in a long time. To add to the experience the quality of windows exceeded my highest expectations. I would refer this company without doubt. Already getting compliments from the neighbors on the noticeable difference the windows make.

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The Best of the Best

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I had Greg Cassidy came over and gave me a quote to replace 9 windows. Greg is very professional, respectful, and is willing to sacrifice his busy schedule to educate me on different types of windows. After him, I met 2 other companies: Champion and Exovation. Through the knowledge I gained from Greg, I challenged the other 2, and they came back with some questions. Greg clarified and showed me scientific proof. Greg is a very good communicator from start to end. There were days he and I exchanged emails in the middle of the night, following up with phone calls the next day. This showed that Greg does genuinely care for his potential customer. I went ahead and signed the contract with no regret. On the day of installation, Chris Price and his staff came. They did a super job. The entire process was extremely stressed free. My mom did see some significant savings on the heating bill as we chose low-e windows. I wish I could clone Greg, Chris and his staff to the roofing industry, the plumbing, etc.., so customers can feel confident and be stress free for their investment. Quotes from the other two companies were 10 times higher for less energy-efficient products. You could not find any company out there today that could outperform MFWC. It is really a jewel in the box. Thanks Greg, Chris and MFWC for a super working relationship that money and word could not buy.
Tony L from Marietta

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Best Value in town

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We got 6 vinyl windows and a back porch door. The crew of two showed up on time. They were done in less than 4 hours, very professional, cleaned up everything and hauled away the old windows and the door. The windows and door look great and we got them at a very reasonable price of $ 2300. I highly recommend Maintenance Free Window Company and their installer crew (Jamison Lins). Warranty appears to be solid as well. I believe we will be very happy with our new windows.