askcheese Store Policies

We occasionally take requests for custom orders. We do ask that custom orders be paid for in advance before we begin the work.

Wholesale Orders

We do not offer wholesale orders and pricing.

Shipping

Orders received by 11 a.m. EST Monday-Friday are shipped the same day. Orders received after 11 a.m. EST M-F and orders received at the weekend or on postal holidays are shipped the next day with mail service.

Please verify the accuracy of your address when you place your order. If you provide an incorrect address and your order is returned to us, we will ask you to pay the shipping fee needed to ship your order again.

If you need an item by a certain date, please send a message before you order so we can work out the most efficient shipping method to get your order delivered on time.

Our standard shipping for items over 13 ounces is USPS Priority Mail Flat Rate just to make things simple.

Small items under 13 ounces are sent USPS First Class within the United States and First Class International to Canada.

International Sales

We do not sell outside the US due to misunderstandings over shipping costs, customs regulations, fees, and taxes. We have absolutely no control over these, and we don't have time to track the rules and fees for all of the countries in the world. Also, we don't have the authority to collect another country's fees and taxes. We collect the price of our item and the postage cost, nothing extra. For UK buyers, anything over£15 in value is liable for UK import VAT. This is 20% of the value, plus the Royal Mail will charge a processing fee of£8. That is also the responsibility of the buyer. Unfortunately, many buyers are not aware of the extra expenses and have gotten angry with us when they had to pay unexpected fees to receive their packages. People have also blamed us when their local postal service delivery takes longer than they expect. As a result, we ship only to the US.

Refunds and Exchanges

We take pride in the quality of our items. If you have a problem with something, please contact us quickly and we will work with you to make it right. If you just don't like it once you receive it, return the item to us in its original, undamaged condition, and we will refund minus shipping. Please do this within 10 days of receiving the item.

If an item arrives broken or damaged, please let us know. Provide us with a photograph of the damaged item (and the packaging too, if relevant). Once we have photos of the damage and can see what went wrong, we will work with you to arrange a replacement or a refund.

If an order doesn't arrive in a timely manner, please let us know so we can track it in the postal system. If a package is lost, we can offer a refund or a replacement order.

If an item is damaged or broken after you have received it and unpacked it in an undamaged condition, we do not owe you a return or a refund, unless the damage resulted from a fault in our construction or materials. If you drop it on a concrete floor, if your dog chews on it, if your spouse throws it out the window, etc., we do not owe you a free replacement or a refund. To put it bluntly, if you bought it and you break it, it's yours.