United Alarm

The safety and security of your family is not something you should trust to just anyone. This is a big reason United Alarm has now become Alberta’s largest privately owned alarm company.

Since being founded in Calgary in 1990, United Alarm has been welcomed into around 42,535 Calgary homes and businesses, helping to protect them against fire, intrusion, and other safety concerns.

This year, United Alarm is again a Calgary Herald Readers’ Choice Gold award winner in the Home Security Company category.

The key to United Alarm’s success comes down to the people who work there, says Dave Hains, United Alarm’s sales and projects director.

United Alarm is a fully staffed operation, designed to provide live customer service operators 24 hours a day. When a customer phones United Alarm, he or she speaks to a live person within two rings, rather than having to navigate through an automated answering system.

“Most companies have automated telephone systems to answer the phone—but in the end, customers want to talk to an actual person,” says Hains, noting United Alarm also follows through on service requests within 24 hours.

The result is a 98.72 per cent approval rating from satisfied customers. Referrals are a big part of United Alarm’s success.

For people wanting to find out more about security alarm systems, United Alarm can help. Its staff has been certified by the Underwriters Laboratories of Canada and is ISO 9001-2008 certified.

United Alarm offers a variety of alarm-and-camera-system packages for home and business, or can customize one to meet specific needs. Today’s alarm systems are easy to use and understand, and can often be set with the touch of a single button and disarmed by entering a four-digit code or via your smartphone, Hains says.

If the alarm in your home is triggered, United Alarm’s ULC list, Five Diamond Certified monitoring station will respond in an appropriate manner, including alerting emergency responders such as police, fire or ambulance when needed.

United Alarm also installs automatic

fire alarms, carbon monoxide monitoring systems and even flood and temperature sensors, among a number of products for both residential and commercial customers.