FootPrints Service Core Consulting Services

Architect a solid foundation for your service desk

BMC Global Services helps you understand your business requirements, review your current processes, articulate your objectives, and assist with installing and configuring BMC FootPrints Service Core. We focus on making sure you quickly see value from FootPrints Service Core by working closely with you to architect a best practice configuration, provide technical knowledge transfer to your staff via hands-on mentoring and work with you to ensure that a solid configuration foundation is put in place.

Compressively evaluate various best practice Service Desk configurations guided by product experts.

The five-day Jumpstart service is designed for customers who would like BMC’s assistance in designing their Service Desk around best practices followed up with hands-on knowledge transfer. Using an interactive approach, BMC consultants will guide you through a business process review examining workflows and processes as they relate to FootPrints Service Core and best practices. This engagement is focused on providing planning, mentoring, and jump-starting the FootPrints Service Core configuration.

This four-day engagement is designed for the customer who already has an understanding of Service Core essentials and would like BMC’s assistance in designing their Change Management functionality around best practices followed up with hands-on knowledge transfer. BMC consultants work with you to plan and discuss Change Management Approvers, Approval/Disapproval Actions and email voting capability. They will provide mentoring and knowledge transfer covering topics such as forms, workflows, email templates, relationships, business rules, fields and dependencies.

This four-day engagement is designed for the customer who already has an understanding of Service Core essentials and would like BMC’s assistance in designing their CMDB around best practices followed up with hands-on knowledge transfer. The focus is to discuss current business processes and to plan, document, mentor and assist in the configuring of the initial CMDB for FootPrints Service Core. Using an interactive approach, BMC consultants will guide you to plan and configure CIs, relationships, CMDB and configuration management best practices.