FAQ’s

Q: What happens if I call the crisis/support line?

A: If you call the crisis/support line, you will reach an answering service. The operator will ask you for a name (you do not have to leave your real name if you are not comfortable doing so) and a call back number. When a SAVIS support person calls you back, the number will not appear on call display and if we do not reach you when we call back, we will not leave a message. If you do not hear back from us, you can try calling again (although sometimes there is a short delay in receiving a call back).

Note: If your safety or wellbeing does not allow for a callback, please let the operator know and your call can be patched through instead.

When a SAVIS support person contacts you, they will introduce themselves and let you lead the call.

You do not have to be in crisis to call our crisis/support line!

Q: What happens if I call the office for counselling?

A: SAVIS provides counselling to survivors of violence (14+), as well as to family, friends and support people.

If you call the office for counselling, someone will ask you a few simple questions to set up a counselling session. You will need to provide your name and a contact number.

If you are just calling to learn more about our services, please feel free to ask any questions you have.

All counselling services are free and confidential.

Q: When would I contact SAVIS by text?

A: The texting line can be a great way to initiate a first contact with SAVIS. You can contact the texting line to ask a question about accessing counselling or other services.

SAVIS’ texting line is available Monday to Friday 9 am – 4:30 pm.

The sexual health clinics can provide information about relationships, as well as a number of sexual health topics including birth control, sexually transmitted infections (STIs) and sexual violence. Some of the services the clinics offer include birth control (prescriptions, renewal of prescriptions and low cost sale of birth control), emergency contraception, pregnancy testing, pap tests, treatment and counselling for STIs and a needle exchange program.

Their services are free confidential and wheelchair accessible. To learn more, watch the virtual tour of one of their clinics

The Halton Region Health Department has 5 clinics throughout Halton. They are located at:

POSSE is a harm reduction and human rights project run by youth, for youth. POSSE provides training, outreach, information and support to youth, seeking to reduce the risks associated with drug use, sex, homelessness, violence and discrimination.

Rock is a mental health centre which serves children and youth (and their families) aged 0-18 years of age, who are experiencing emotional, behavioural, development, learning or social difficulties. The organization runs a community program called Youth Aiding Youth (YAY) which offers peer support to youth. The organization also facilitates a positive space network which provides LGBTQ support groups for youth.

The Kids Help Phone provides anonymous, confidential and non-judgemental support to youth ages 20 and under. Their helpline operates 24/7 and is free to call. Their website contains information about issues like bullying, dating, family, friendships and LGBTQ issues. The website also features an “Ask Us Online” section where youth can ask a counsellor a question.