Price’s Collision of Madison, TN vs Service King of Madison, TN

Bottom Line: There is no comparison. Price’s Collision is the way to go.

Our 2001 Black Camaro was damaged in a parked-hit accident. We witnessed it being hit from outside the car. So Liberty Mutual sent us to Madison TN to get an estimate from their preferred shop, Service King From there our comparison began: Who would be the real “Service King”?

The Service King Experience:

Service King is more like the Court Jester. Avoid Service King. They even cancel appointments without cancelling appointments!

On a third party insurance claim, Service King was contracted to do the collision estimate. When the insurance company booked the appointment with Service King, Brandy from Service King called stated they were overbooked and would need to reschedule the appointment. When no times were compatible, Service King simply seemed to shrug and no appointment was made.

Service King in Madison, TN stated on the day of the appointment, that the appointment was made and valid. Upon arrival, they had no idea or interest as to why the appointment was cancelled by Brandy from Service King however even when brought up multiple time, Service King Madison representatives had no interest in addressing or pursuing.

The damage was estimated at half of what another shop advised. In our judgement, Service King’s estimate was insurance company friendly as it was a 3rd party payout in the form of cash that the estimate was for. Service King was more like the court jester. A joke.

I did an estimate at Price’s Collision in Madison, TN days after the accident I had. I did not need an appointment. The staff was extremely helpful. There was water available and the quote they gave me was thorough and the job they did during the inspection was extremely professional with great customer service.

After consulting with my insurance company, they advised me to submit the car to Price’s and have Price’s write up a supplement to submit to the 3rd party’s insurance company. I didn’t have to do anything, Price took care of the entire interaction with the insurance company and contacted the rental company once I arrived. Price’s Collision rolled out the ‘red carpet’ for me and as a customer I am extremely appreciative.

There is a difference at Price’s collision. The interior design is amazing, from race car seating, to vintage signage, it’s an atmosphere that is extremely comfortable and welcoming. I observed several phone calls fielded and each one was taken slowly, thoroughly, with points explained regarding deductibles, estimates, damage, and customer responsibility.

While Price’s is a busy shop, they weren’t too busy to explain over the phone or in person some very important point regarding repairs.

Conclusion

Service King of Madison, TN never had an explanation for cancellation. Their estimate was low, which we wonder if it favors the insurance company, and their lack of professionalism was unappealing. Price’s Collision Center of Madison, TN was observed giving great customer service, explaining things to customer-after-customer, and took care of all the paperwork regarding the supplement for the car submitted for repairs. It’s Prices Collision Center of Madison, TN that we recommend to anyone needing collision repair.