FAQ

What is your returns & refund policy?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Returned by the shipping carrier

Most commonly it’s referred to as the ‘wrong address‘. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes! Don’t leave them out and double check the digits.

Another reason items are returned to is that they were ‘unclaimed’. If you do not collect the item at the local post or a different pickup location, it will be returned. In most cases the shipment will be returned to Printful headquarters and we will be able to reship the returned items to a correct address.

However, keep in mind that you will be liable for reshipment costs once we have confirmed an updated the address with you.

Returned by the customer

WRONG SIZE

We do not refund orders for buyer’s remorse, so make sure you double check the size chart before purchasing. We’re doing the best we can to avoid any incorrect sizing issues by adding the garment size specifications to each product.

DAMAGED ITEM

It’s possible that you might receive a damaged item. There are a handful of reasons why that might have happened. A manufacturer’s error, item was damaged during shipping or perhaps it has been a fulfillment error. As you already know, we do have quality control that the fulfilled products go through. As with everything, there is a possibility that we do let through an item that has defects. We will always take full responsibility for that as well as any other damages that were previously mentioned.

If you received a damaged item, please provide photos first of the unsatisfactory product and the packing slip and email them at redheadapparel@gmail.com. Our customer support will be able to get back to you quicker when you attach these photos to the official problem report.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.