I have a strange problem, our Incident Management module opens up in read-onlymode. We checked the licenses, they haven't expired yet. As soon asclick on incident management module entry link from home page, we getthe following error:

No free application user floating write license tokens are available.Currently accessing the application form in read-only mode.License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN9862)

I havent made any changes or any setting recently and it was working fine till the day....suddenly it started throwing this error.

And when I entered the IM window and try to update issues getting below error

ARERR [8932] You do not have write license

ARERR [330] You do not have write access to field : Status*

ARERR [8932] You do not have write license

ARERR [330] You do not have write access to field : z1G Reopen Incident

ARERR [8932] You do not have write license

ARERR [330] You do not have write access to field : z1G_Global_HPD_DataSetID etc.................

we have enought floating license and its life time too...

but when I assigne fixed license (both remedy and IM) then only people are able to work.

if you have enough AR Floating License, pls check do you have valid Incident Management Application License and valid Incident Management User Floating License....check these two once...i think the later one is making problem for u...application user floating...increase the numbers and try again

as everyone has mentioned, the error message clearly explains the issue:

No free application user floating write license tokens are available.Currently accessing the application form in read-only mode.License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN9862).

This means that the system has allocated all available BMC Incident Mgmt User Floating Licenses (Write tokens) in the pool. Remembering here that you can allocate more than the number of installed Floating licenses to Users, but if more than the number of Users vs licenses log in at the same time, the additional Users will be allocated a Read license until another User releases the "Write" token.

If a user has not correctly logged out of the system when using a Floating license, the system will not release the license back into the license pool until the timeout is met - this is something to note when using Floating licenses and had been discussed here before.

This means although you say that only 3-4 users are accessing Remedy at the same time, if these 3-4 user do not release the licenses correctly (i.e. logout correctly), then any other users that connect will consume the remaining free licenses until the timeout occurs. So the system will believe that there are more users connected than actually possibly could be.

You may need to adjust your timeout values to release the licenses more promptly for this type of situation.

As mentioned, you can check this in the license console to see how many users the system "believes" is consuming the allocated licenses. This will give you an indication of what is occurring.

Other discussion surrounding Floating license also offer other tips on how to best manage these scenarios.

The Floating license understanding can be complex at time as it is not just based on a single license when accessing the Applications. You need to check to see what is allocated at the time of the error which will give you an indication of what the system is allocating and not allowing.

go to ARSystem Administration Console--->License Review--->select the category as 'Application' and release all the Users from the system(you can also release the Server Licenses as well).

And make sure that you have enough 'Application User Floating License' and 'Application User Fixed License' in the Add/Remove Licenses for the Incident Management corresponding to the number of users concurrently would be accessing the system.