RSC Helpdesk

Agents returning online should be assigned to last assigned group and not Default

I submitted a ticket (343373) looking for assistance with this and was told to submit it as a feature request. Frankly, I'm convinced it's a bug, but here goes...

We’re running Vipre Business Premium 9.5.2.5 in multiple
sites. If an agent (PC) is turned off for longer than 30 days, which is the default "drop out" period for a policy, when the agent is back online it gets assigned to the Default group. All of our sites have had
this issue since upgrading from version 7.5.3.3.

I’ve attached a screen shot of an example. RSCENG15’s agent
was updated to 9.5.6159 a few months ago and was always in the RSC Eng Standard
group. The computer was then turned off for over a month so it dropped out of
Vipre’s console. When the computer was turned on again, it was in the Default
group.

In case it matters, the Auto Policy Assignment is set to
assign agents to RSC Eng Standard (screen shot attached).

I have a hard time believing this is an intentional feature. I was told by Vipre support (Robert) that I should monitor the Default group on a regular basis. Or update the Default policy to settings tailored to our company.

I’ll continue to monitor the Default group, as I have been
doing. I also upped the “drop out” period from the default 30 days to one year.
However, this is a pretty poor solution to an obvious problem the developers
should be working on. I’d hate to be the school that shuts down entire
buildings’ computers for the summer. Or departments that go on scheduled leaves
during downtime. Didn’t anyone there consider these scenarios? I’m baffled. This has got to be a hot mess for businesses that depend on custom policies.