* Provide customer information for site personnel and at key locations.

* Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.

* Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.

* Identify potential rerouting required as a result of traffic, construction or accident situations.

* Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.

* Assist operators with service or passenger problems.

* Assist dispatch and maintenance staff with vehicle change outs that occur in the field.

* Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.

* Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.

* Accurately document all field observations and ensure file maintenance.

* View and Coach Drive-Cam events.

* Keep track of attendance.

* Keep records of safety meetings.

* Keep employee credentials updated.

Talent Requirements:

Education: High School Diploma or equivalent, and certifications according to local contract requirements.

Experience: Previous passenger transportation in current project or similar environment required. Previous training and/or field supervision experience preferred but not required. Excellent safety and service record.