Posts Tagged ‘Google’

Getting your communications set up abroad can be a real pain, particularly if you want to have regular international communication. I’m spending 2 months doing research in Cape Town, South Africa, so I wanted to find a cheap solution for keeping in touch with people back in the states. I ended up going with Google Voice & Skype to make and receive calls at a cheaper rate than what I could get using a carrier directly.

Of course I could have just used my Sprint Android phone here, but their international rates were obscene. And I couldn’t just slip a new SIM card in (Sprint is CDMA), so I started off with purchasing a cheap new phone at a Cell C store here (local phone company). If you’re also on a non-GSM phone, you should be able to purchase a cheap phone for <$50 wherever you are.

Receiving Calls

In an ideal world, your friend would call you using some sort of fancy VOIP landline, like Vonage, which would allow them to make free international calls directly to your international number (this is what my parents do). However, landlines seem to be mostly dead among our generation, so you have to give another option for friends who want to call you directly from a mobile phone.

I first set up a Skype Online Number (previously known as a SkypeIn Number), which is basically a local phone number that forwards directly to your Skype account. I set mine to be a local number for the SF Bay area, but you’d want to make it whatever is cheapest for your friends to call. Whenever someone calls this number, they will be forwarded to your Skype account (so you can answer them from your computer if you’re online, and neither of you will be charged any additional fees).

If you then want these calls to forward to your cell phone abroad, you can set up Skype Call Forwarding. This service will forward calls to a number of your choice whenever you are not logged into Skype on a computer. The rates are a bit confusing, as you actually go by the regular Skype pay as you go call rates (they don’t have any special rates for the forwarding service – it’s treated the same as if you used Skype to call a phone in that particular country). Some representative forwarding rates for mobile phones (charged to you, not your friend) include (from cheap->expensive): China – $0.024/min, United States – $0.024/min, South Korea – $0.084, Taiwan – $0.116/min, Japan – $0.177/min, Ireland – $0.227/min, South Africa – $0.268/min, UK – $0.291/min, Spain – $0.312/min, Peru – $0.352/min. These rates are much lower if you’re having them forwarded to a landline (but then, you should probably just pick the call up on a computer for free directly).

Finally, if you really want to simplify things for your friends, you can add your Skype Online Number to your Google Voice profile, allowing people to reach you on your international cell phone by just calling the Google Voice number they’re already used to. You can even set up rules and filters to make sure you limit who can actually reach your international phone directly.

Making Calls

In order to make calls, you’ll want to set up a Skype To Go Number. This is similar to the Skype Online Number (that people call from your home country), but it’s a local number generated for the country where you’re traveling (you can create multiple Skype To Go numbers, too, if you’re traveling to several places). Then, using your mobile phone, you can call the Skype To Go number where you’ll get a prompt offering to connect you with one of your contacts (you can set up to 6 contacts online beforehand). This is obviously suboptimal as you lose access to your primary contacts list. But it’s the best way I’ve found. Skype will also let you adjust what number shows up on your friend’s caller ID when using this method (so you could set it to be your Google Voice number, so they’d have no idea you’re calling from Timbuktu).

When receiving calls, the only fee you have to pay is usually the small Skype rate per minute (most pay-as-you-go phones don’t charge for receiving calls, so you don’t incur additional fees from your provider abroad). However, if you want to make a call to someone internationally, you’ll be paying whatever your international provider rate is to call the local Skype To Go number, plus the Skype call rate for mobile phones in your area (same prices listed above). For me, this works out to 1.50 Rand (~$0.21)/min. So I’d usually only do this to call a contact and then ask them to call me back (so I don’t get charged $0.268/min from Skype + $0.21/min from Cell C).

The Competition

There are a number of other players coming up in this field. There are even several that could be cheaper than Skype (depending on which country you’re in). It’s definitely worth checking them out for your particular circumstances, but they all basically work how I described above. Competitors include Rebtel, Vopium, LocalPhone, TollFreeForwarding, and Ribbit Mobile.

Hopefully the Google Voice product will be extended to international calling soon, abrogating the need for this jerry-rigged system (and also giving you access to your entire contacts library when calling from abroad). It would also be nice to see all the major service providers using compatible networks, so users can easily switch their phones as they travel (I unfortunately didn’t think about this too much when I joined Sprint). But there have been a few perks to my brief romance with a “dumb” phone. The battery lasts for days, and I can definitely trust it to start up and shut down immediately when I want it to. Now if only the camera could take pictures with more than 17 pixels in them…

It’s amazing to think how much communication has changed just during my quarter century of life. I got to see the rise of the internet, cell phones, and then cell phones with internet. Bad-ass. Now it’s hard to imagine what communication will look like 25 years from now, but I’ll bet Google will help push us there in at least some respects. For example, telephone communications suffer from a number of obnoxious shortcomings that Google has solved through their acquisition and subsequent development of Grand Central, a service you might better recognize as Google Voice.

Sometimes Google makes awesome acquisitions

Google has really been on top of its game when it comes to acquiring awesome products (YouTube, Etherpad, Picnik, Aardvark, Docverse, etc.). But one of their greatest claims has been Grand Central. I remember a few years ago when I was using Callwave to transcribe my voicemails and Grand Central to control the flow of my calls from phone to phone. Eventually, Callwave began charging for the service and, being a cheap grad student, I switched to Messagesling (deadpooled, unfortunately). However, my investment in Grand Central was validated when Google acquired them in 2007. But this basically lead to a lot of frustration on our end, as Google seemed to neglect the service for over a year. And then, out of nowhere, Google released Grand Central again, but rebranded as Google Voice. And the new service offered a number of improved features (including voice-to-text transcription). This quickly became my primary telephony manager.

Google Voice has more features than you can shake a stick at

But that’s ok, you don’t have to use all of them. But just in case you’re curious, here’s a summary:

Call Forwarding | You set up a custom phone number (area code of your choice) that acts like a forwarding email address. Anyone calling this number passes through Google’s pipes and gets directed to one or more of your phones based on individual and group settings (coworkers ring the work phone, friends ring the cell).

Voicemail Transcription | Although the accuracy is questionable, I can generally get the gist of the voicemail based on the transcription, eliminating the need to waste time listening to most messages.

Call Recording | Simply pressing ‘4’ during a received call starts audio recording (saved to your Google Voice account). Unfortunately this doesn’t appear to work for outgoing calls yet, but would be awesome for keeping track of customer support communications (for quality assurance purposes only, of course).

Searchable Aggregation| Everything is stored within arm’s reach, and it’s all searchable. You can finally get your personal and work communications all together.

Phone on the Interwebs | You can readily search your text messages and voicemails via the intuitive web interface, Android application, or mobile website (for those stuck with iPhones). Google offers call widgets to ease communication even further. I generally use the chrome plugin to manage texts and voicemails when I’m at my computer.

Be an Asshole | Google Voice gives you lots of opportunities here. When someone calls, you have the option to listen-in as they leave a voicemail, deciding whether their puny request merits a response. You can also block numbers with ease, or set up granular options to forward to voicemail.

Room for improvement

While Google is definitely pushing some metaphorical envelopes with its Voice product, there are still quite a few critical envelopes looking for some pushing-love.

Let’s begin with integration. If you don’t have a smart phone capable of running the Google Voice app (including the magic phone), you have to deal with a browser interface, which makes the app basically useless (it would just confuse your friends when you call from a different number from what they have stored).

Even if you do have the authentic GVoice application, there doesn’t seem to be really good SMS integration. The app must remain open in order to receive notifications of text messages sent to GVoice (I circumvent this by having GVoice notifications forward to gmail, but not my SMS, so I get voicemail/SMS notification via the gmail notifier on Android). However, this means you’re out of luck if you wander somewhere without a data connection, like Kirkwood at Lake Tahoe.

The Google Voice site seems a bit superfluous, and would probably be best implemented like Buzz, as an integrated layer within gmail. I already have these events forwarding to gmail, but really the whole communication interface should probably be there. Threading is also pretty bad in google voice, making SMS conversations a bit cumbersome to deal with.

I still haven’t noticed much in the way of third party development on Google Voice. This could lend a lot of power to Google’s platform, so it’s probably just a matter of time before it happens. Especially considering the competition is playing this very angle.

Competition

Although Google seems to be safely ahead of its competitors, there is still quite a big market to grab, with a number of players reaching for it. Ribbit has already promoted some early showcases of its salesforce-style solution to telephony. Apple is also competing with Google Voice in some respects, trying to fascistitize it out of the app market because it’s better than Apple’s native interface. Gizmo5 also had an interesting technology until – oops, acquired by Google. Of course you can’t ignore the big old school fish in the new school sea, as Microsoft promotes their Phone Data Manager. There’s also Jajah and Skype for calling, Skydeck to track calls, Zyb to manage contacts, Slydial to sneak around voicemail, and Jott to interface with messaging. Am I forgetting anyone? I guess it doesn’t really matter, Google Voice will take over anyway. U! S! A! U! S! A!!!

Ok, I’m a huge fan of gmail. And I’m actually pretty happy with buzz as it’s opened up conversations with people I don’t normally interact with via standard web-based social networks. It’s also great how quick Google is to implement enhancements to these products. But this has led to one major issue I’ve had with google over the past couple of years – their updates frequently break third party plugins that leverage google’s API’s.

<rant>

Of course I wouldn’t necessarily expect Google to work hand-in-hand with every single third party developer, but they should at least keep some major ones in the know. In this case I’m referring to Remember the Milk. One of the most useful applications I’ve encountered on the web is the Remember the Milk plugin for gmail. For those who aren’t in the know, RTM is a simple task manager that lets you easily add tasks by typing things like “Send in rent check Thursday”. But really there isn’t anything that special about RTM when compared with the vast array of competitors (PhiTodo, Taskbarn, Remindr, teamtasks, Task2Gather, TheBigPic, Producteev, Basecamp, Planzone, and LifeTick, to name a few). In fact, RTM really disappoints when it comes to organizing and planning big-picture goals (TheBigPic and LifeTick are both much better for this). But the key redeeming feature for RTM is the gmail plugin.

The RTM gmail plugin is incredible. It is one of the few utilities that I absolutely rely on to remain organized on a day-to-day basis (others include gmail and gcal). And the key feature of the gmail plugin is that you can simply star an email and have it automatically become a task in the RTM side panel. This is extremely helpful for keeping up with emails. I can prioritize and postpone responses by relevance, and clicking on the task in the side panel will pull the relevant email up so I can address it right away. These features are especially critical since probably 70% of my tasks come as emails.

Google Broke RTM

However (and this is where my beef with gmail comes in), Google frequently updates the code for gmail, and many times that actually breaks features in the RTM plugin (with over 90 instances of a break and a required RTM fix!). It’s generally only a relatively small break for a day or so. But for for the past three weeks (up until late Monday night), the RTM plugin has been completely down. This is, of course, because of Google’s wide-spread updates and code freeze associated with the release of Buzz, though we had no way of knowing that when the issue first cropped up in the RTM forums.

So it’s mildly frustrating relying so heavily on a plugin that is at the mercy of every minor update pushed by Google. I’m hopeful that Google will try to work more closely with RTM in the future. Or maybe they could improve their own native Tasks application to bring it on par with RTM’s other features (though that’s obviously the more monopolistic solution).

You should try out the RTM Gmail plugin(make sure to use the actual Firefox or Chrome addon, the labs gadget isn’t even close). I don’t know how I kept track of things before it. I’ve definitely had trouble keeping up with tasks over the past three weeks while it went dark (sorry to everyone for that).

I spent over two years using a fat clamshell phone with glittery rainbow and penguin stickers on it. This would not be surprising if I was a 14 year old girl. But I was that girl’s older brother. Aside from the stickers and clunky interface, the phone only had space for approximately 5 text messages (making me constantly have to delete messages to get new ones). However, the camera seemed to miraculously circumvent this limitation, as evidenced by at least 200 dark photos taken of the inside of my pocket.

The reason I subjected myself to this is not for some kind of comedic irony (as a known technophile, regularly comparing my Ericcson brick phone with the circle of iPhones I am generally surrounded with), but rather because I just didn’t see any phones come out during those two and a half years that were worth investing in. And I’m not just talking about a financial investment (though that is significant as well). There are also mental and temporal investments. I have to learn how the phone works, get used to its strengths and flaws, and set everything up just how I want it. On top of that, I have to invest time learning which apps are best and getting them to work properly. And up until recently, I didn’t see any phone that was worth the money and effort for me.

The Rise of Android

My labmates seemed to think this was the most appropriate message for my birthday cake. Clearly they know me very well.

So what changed? Google launched a mobile operating system. This was a game-changer for me. Before getting into why Google’s phone OS is awesome, let me just take a moment to clarify just what Android is and isn’t (you can skip this if you know more about technology than 80% of my friends apparently do):

Android is an operating system, like Windows or OS X on computers, but designed specifically for use on small devices (such as phones or even microwaves). It will probably be turning up on a lot more devices in the near future.

Android is open source, meaning anyone can download the full source code and modify it for free. This makes it attractive for hardware manufacturers as it increases their overall margins on a device. This is comparable to what is happening with open source operating systems on computers (like Ubuntu or Google’s Chrome OS). However, while computer operating systems have been developed for decades, advanced smart phone operating systems are still at the nascent stages of design and features offerings. It’s thus much easier for an open source alternative to actually compete and grab market share from established systems much faster (people aren’t as committed to phone operating systems as many are to Windows, for example).

Android is not a phone made by Motorola and sold by Verizon. The Droid phone runs the Android operating system, but the phone itself is not made by Google. An analogy would be a computer (phone) made by Dell (Motorola) that runs the Windows (Android) operating system.

Ok so now we’re on the same page. But why is Android so awesome? In my opinion, Android kicks ass because:

It’s open | This has a few advantages. First, it’s free (ultimately reducing the bottom line on phones). But beyond that, it is able to grow with fairly rapid development cycles. Additionally, third party software is not regulated like it is on some fascist phones, leading to more creative and compelling applications. Shady policies surrounding software moderation are even driving developers to quit the iPhone.

It unifies my phone-to-phone experience | It used to be that the only thing you cared about carrying over from one phone to the next was your contacts (and even this wasn’t a given – hence the many requests you see from people who have suddenly lost their address books). But now you’d like to switch to a new phone and be able to easily port your contacts, photos, text messages, applications, and other settings. If you lock yourself into a walled operating system and at some point you want to move to a cooler phone with a different OS, you’re basically out of luck. But since Android is being implemented on tons of phones now, from every carrier, you can readily jump from handset to handset while preserving your basic user experience and data. Google even plans to integrate a settings backup/restore feature to be implemented in the near future.

It’s backed by Google | And Google is awesome. They encourage optimal user experience in an array of applications. Almost every important application I use these days is improved by Google’s forward-thinking designs. And although some people are concerned about Google owning too much of our digital lives, I personally believe Google doesn’t intend to do any evil, and they’ve made some good strides for openness and data portability. Google is definitely in a strong position to revolutionize the mobile phone industry.

It is well-designed | Sure, some of it is just eye candy, but the Android interfaces are really aesthetically pleasing and generally intuitive to manipulate. It also facilitates an unprecedented amount of customization of user experience. It’s an efficient and enjoyable OS to interact with.

The Perfect Storm

Yet, even with all of the clear benefits of moving towards an Android operating system, I passed on the earlier iterations of the G1 and MyTouch. It wasn’t until the HTC Hero launched that I was finally ready to make my investment.

The launch of the Hero was regarded by many as the first real competition for the iPhone in terms of performance and functionality. While previous Android phones were still a bit buggy and suffered from issues with battery life, speed, and basic functionality as a phone, HTC really built an excellent phone here. This phone also marked the introduction of HTC’s Sense UI, which is basically a modification of the Android OS to improve the user experience with some additional customization options. All in all, the hardware was finally there.

On top of this, I was surprised to find how appealing the actual carrier was in this instance. The Hero was the first Android phone launched on the Sprint network in the US. I had always used AT&T as my carrier (except for the brief period when it became Cingular and then eventually reverted back). And Sprint was actually really cheap! From some basic searching online, I discovered Sprint will give a discount to pretty much anyone with an organization email address. You just enter your email address at this site and they’ll send you a link to your “Private Sprint Store”. The specific rates vary, but for Berkeley this amounted to a 20% discount on plans! So this made the $69.99 unlimited plan (unlimited calls to any phone, unlimited data, and unlimited texts) just $56/month (about half what it would cost to get a similar plan with AT&T or Verizon). On top of that, I’ve anecdotally found the Sprint network to be really dependable in the areas where I’ve used it (Berkeley, San Francisco, Boston, Maryland, DC), and I seem to get better coverage than I used to with AT&T. So this helped push me over the edge with the Hero.

The Downside

So it’s about time I get to the title of this post. There are a few issues I’ve run into with this phone, but perhaps the most significant one is that of OS branching. Basically, since Android is open source, third parties can modify the core code that Google originally wrote to add specific functionality. This is like particular distributions of Linux that are modified to function/look a certain way (such as Ubuntu). In fact, Android itself is a particular distribution of the Linux kernel. So in the case of the Hero, HTC has modified the core Android code to implement it’s “Sense” UI. This has likely improved the user experience, though I haven’t played with other android phones (but I have friends using the Motorola Droid who seem to like my phone better specifically because of this UI enhancement). The downside is that now I have a very special version of Android that has to be specially modified any time there are core upgrades to the Android OS (which have been coming rather frequently with the a new version seemingly released with each new phone).

When I got the Hero, the most up-to-date version of Android was 1.5 (also known as Cupcake, in Google’s line of dessert-inspired names). It was very quickly upgraded to 1.6 (Donut), but I wasn’t able to make this upgrade on my phone because of the modifications HTC made to the OS (without rooting my phone, voiding warranties, etc.). Sprint announced an upcoming upgrade to 1.6, but then the Droid came out with 2.0 and the timeline for release has gradually moved back to the point where Spring has now said we’ll skip 1.6 and jump straight to 2.1, sometime in the first half of 2010. That could be June. And by then, 2.5 or 3.0 might be released. So the upgrade cycle definitely lags thanks to OS branching.

Hopefully these sorts of delays will be reduced by adjustments to the core Android platform in the future (and as more phones offer the “full” Google experience), but for now you just have to be satisfied with the phone as it is when you buy it, knowing its OS could be obsolete in a matter of weeks. And I’m definitely satisfied with my Hero, so Android limbo isn’t so bad afterall.

About a year ago, my roommate started a little DNA analysisjournal club here at Berkeley. It was just meant to be a group of like-minded students discussing recent advances in analytical DNA technologies. He tried creating a Google group for that club, not expecting the fairly judgmental response he received…

Note that Google’s skilled text parser caught our hidden innuendo:

This group name is not suitable. You cannot include the text “anal” in the group name.