Booking Process

Booking Process

Call us on 9421 4004 to arrange a quote and to discuss your

options and allow us to produce an event to remember. We will draw upon our years of experience and know-how to create< something fantastic for you. If time is not on your side you can simply jump on the website and click “Free Quote” and we’ll arrange one for you.

Once your function is confirmed and the details in order, Crave will request a 30% deposit to secure your booking.

HOURS OF OPERATION AND ORDERING:

Office hours are Monday to Friday 8.30am to 5.15pm but we cater 7 days a week (surcharges may apply)

Changes to orders will be accommodated where possible if placed before the 4pm cut-off however as with the condition for late orders above, we will endeavor to provide you with your requests as best we can. Charges may apply.

DELIVERIES:

Cold orders will be delivered up to 1.5 hours prior to your requested time. Hot orders will be delivered as close to your eating time as possible (please inform us of this time).

PRICES AND PAYMENTS:

All prices quoted include GST.

Prices are correct at the time of printing and we reserve the right to alter prices and products as and when required due to circumstances beyond our control which include supplier price increases. Staff rates are subject to federal wage increases.

First time orders are COD with subsequent orders automatically placed on account (terms may varybetween clients).

Payment may be made via cash, cheque, credit card (note: fees apply) or direct debit (preferred option). Bank details are listed on all invoices and noted on the terms and conditions page.

Late payments may attract an administration/collection fee of $20.00 per month overdue.

CANCELLATION POLICY:

For smaller “sandwich style” catering, 4 hours notice is requiredfor no fee. Less than 4 hours the full amount is payable.

For Event Catering

Deposits required for functions will be required in a timely manner. Usual practice for deposits is 30% of the estimated value of the function.

Once a confirmation is signed, 50% of the deposit is non refundable if cancelled. Full payment of the estimated costs of the function is due 5 days prior to the event unless alternative arrangements are made with management. Any cancellation within 5 working days of the event will result in 50% of the function cost being non-refundable. Cancellations within 48 hours will incur a 100% cancellation fee.

Reductions in numbers will not be accepted within 7 working days of the event. Increases will be accepted within48 hours of the event

In the absence of a signed confirmation, payment of the deposit will be considered acceptance of these terms and conditions.

Breakages of crockery, glassware and equipment or lossesof these items shall be charged to the client at the applicable replacement costs. The above conditions relate to the loss of platters used for sandwiches, finger food, fruit & cheese platters etc.

Prices are correct at time of printing. We reserve the right to alter prices or products where necessary for circumstances beyond our control or when needed prior to updated versions being printed.

Crave Catering takes no responsibility for acts of God or natural disasters beyond our control resulting in cancellation< or disruption of an event.