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What Patients Are Saying

Everyday we receive thoughtful letters and emails from our patients and their families. Here are just some of what our patients say about us:

In their own words

“I had knee surgery yesterday at the surgical center at Nathan Littauer Hospital. I had a great experience there. The staff was unbelievably professional and courteous and couldn’t have been nicer to me for my outpatient surgery. Thank you SO much everyone who was there the day before Christmas Eve.”

“Alex” sent to us via Facebook

“Dr. Shen, Having suffered severe back and leg pain for four years; I just enjoyed my first year totally pain free after you performed sugary surgery on December 2nd. I cannot thank you enough!”

BillDecember 2018

“You’re nurses, anesthesiologists were so kind and comforting. I hope you know that a great group of people are working at NLH. I’ve had several surgeries there and never had a bad experience. I am grateful for a very compassionate group…”

MaryWells, NYNovember 2018

“I’d like to thank the wonderful dedicated staff during my stay at NLH. The nursing, anesthesiologists and all who took care of me- prepping me for thyroid surgery. They all made everything go so smoothly. The nurse who put my IV in was wonderful. I can’t say enough what professional friendly staff you have. Not that I enjoy surgery, because I’ve had my share, but be proud of these wonderful caring workers.”

DebbieOctober 2018

“Dear NLH, This note is long overdue; but I just want you to know that I think you have a great, clean, and very good hospital. I had knee surgery there and everyone was so nice. I even had afternoon back rubs. I thought the food was delicious and you answered my night calls right away.

I was ready to give up. You saved my life and NLH is so nice and clean. My family noticed it. I just had to tell you!!!”

PatientOctober 2018

“Today I had an appointment in your Radiology Department. I was seen by a gentleman named Scott. From the beginning he explained everything. While having my scan he made sure I was warm enough and comfortable. He answered my questions that I had. I was nervous about the appointment, he made me feel comfortable.”

ErikaAugust 2018

“Nathan Littauer ER, Thank you for the outstanding care you gave my mother, Colleen! Hillary the nurse was incredible. Jolene the NA was amazing. The doctor was wonderful. Everyone was thorough and professional while treating my mother with wonderful care.”

Darcey May 2018

“I was just in your ER and everyone could not have been nicer. I believe I got the best care I have ever received in a hospital. Thank you all, great job!”

NicholasNovember 4, 2017

“I am writing to express my heartfelt thanks for the care that every single staff ember provided during my stay. Having recently relocated to Fulton County, I was skeptical about what to expect in terms of medical care, but your service delivery was exceptional!

Each employee I encountered was caring, professional, sensitive, prepared, knowledgeable, empathic and encouraging; providing what I needed before I could ask. That quickly resolved my short-term emergency. Kudos to Dr. Lebarty and the entire 3rd floor team; especially those extraordinary nurses who know who you they are…”

SandySeptember 22, 2017

“We want to thank the staff and Dr. Shen for the wonderful care and the kindness shown to all of us especially my husband after his back surgeryIt has been a week today since his surgery and he is doing so well. It’s a blessing!! We are very thankful.”

A grateful familyHudson Falls, NYJune 22, 2017

“One year ago today our precious baby boy (5th baby) entered our arms safely. After a few hours of what we all expected to be a quick induction things didn’t go as planned. With the support, and quick thinking of our team, we were rushed into the OR, I was “put out” and you all brought our baby boy “Reil” into the world while keeping me safe too. Words can never express our families appreciation for all of you. The time you took to care, pay attention to every detail, and make quick decisions was vital! So today wSo today we wanted to do an act od kindness, and share his special day with you all to say thank you for being you and all that you door every family that enters your doors!”

The Egelston Family2017

“I would like to write and say Thank You! I was admitted to the Birthing Center in September and gave birth to my son. The staff was amazing. They treated my family and I wonderfully- everyone from the nurses, doctors, kitchen staff, and housekeeping they were all wonderful. My nurse, Sue, went up and beyond to make sure my family and I were taken care of, she was amazing. I looked forward to having her as my nurse every night! This is my third birth at NLH and I’m very glad I chose to go there… Thank you so much!!!”

The Roberts/Burditt FamilyOctober 9, 2016

“To the staff of the Birthing Center, Thank you so much for an absolutely wonderful experience with labor and delivery of our first child. We were so impressed with how you went above and beyond to make it such a positive experience. You are all absolute angels!”

Samantha, Justin, and Cecil Boyle2016

“I just wanted to write a note of “Thank You”. I had a colonoscopy yesterday and Doctor Rehman and the entire team he works with were wonderful. From the receptionist all the way through the process were great. They made me feel very welcome and cared for. Your hospital is doing a great job in the past few years. The public is noticing.”

“Patient” sent via email, September 10, 2015

“My son and I just returned home from NLPHCC. We normally see Dr. Pesses and Heather on our visits, which is most often just annual checkups. However today, due to an emergent illness and my work schedule, we needed to see Rainer Feyer, PA. Debbie was great to get back to us within the hour of my calling and schedule an appointment right away. We didn’t even wait 5 minutes to get in to see Rainer. Stephanie was great with my son’s assessment and Rainer was excellent to answer his questions, explain what was going on etc. Again, while we have grown accustomed to the excellent care from Dr. Pesses and Heather, it was nice to still feel comfortable with the rest of the staff. We also had the misfortune to have to see Dr. Vacek the week before for an unrelated illness, and he was great with my son as well.”

JulieJohnstown, NY July 8, 2014

“A few weeks ago I was in the Emergency Room 5/11 and then admitted to the hospital from 5/11 to 5/14. I received such wonderful care from everyone that I wanted to let you know. Surgeon, Dr. Togbe was amazing. I thank God he was on duty when I needed him. He was fantastic. Keep up the good work. Thank you!”

DoloresWells, NYJune 2, 2014

“I want to say thank you for the best experience I have ever had at a hospital…….ever. Everyone from the receptionist, to the staff, to the janitors treated us with courtesy, kindness and understanding in a professional but very friendly manner. Our visit was to the surgical center, but I have a good idea everyone at the hospital is the same way as the people we encountered. My grandson is nine, autistic and ADHD, and had never had surgery that he could remember. He was treated in such a manner that he never felt any fear. But even more important he was treated as if he were completely without issues. He was treated as a normal little boy…something he rarely gets. All in all thank you. You are wonderful!”

Paula RexIlion, NY

“Pam and Michele are awesome, caring and made my day! I’ve spent 2 months trying to find a department that takes my 2 ins. With no success! Pam made a call and found me one! She removed so much anxiety and stress for me. I am so glad I came here!”

PatientGloversville, NYMarch 2014

“While at work recently, I needed immediate medical attention. I am extremely impressed with the quick response, professionalism and genuine care I received from my co workers- Dr. Narala, Maryann Bausewein and Kelly Perham.”

CynthiaGloversville, NYFebruary 21, 2014

“The girls who work in mammography are extremely helpful and very friendly. That makes it easy to talk to them about any problems you might have. Also, Dr. Fotidar is a very nice doctor and is also very easy to discuss any problems you might have. I give everybody there a AAA++ satisfaction report!!!”

Patient Northville, NY February 20, 2014

“Dear Dr. O’Brien, Francine and staff, Thank you so much for all you have done to help dad and me as well. He enjoyed the light hearted and humorous ways in which you interacted with him. You and your staff went above and beyond to accommodate dad and make him feel comfortable. Your efforts were greatly appreciated.”

SusanFebruary 2014

“Everyone from the nurses, physicians, housekeeping, dieticians and even the medical director gave us personalized treatment. At all times, we felt informed, attended to and supported by caring professionals. It was an extraordinary experience. Thank you for all your expert care of our mother and your kindness to us.”

Ann and LouisLetter to The EditorThe Leader HeraldJanuary 19, 2014

“We have for many years spent our summer vacations in Speculator/ Lake Pleasant. During that time, on at least 3 occasions, we found it necessary to use the Nathan Littauer Hospital Emergency Room. Our experiences there have always been positive. When we think of Nathan Littauer, we think of courtesy and competence. I was a patient in your Emergency Room on August 19, 2013 and would like to praise P.A. Blood who cared for me. He is a fine ambassador for your institution.”

PaigeNew JerseyJanuary 14, 2014

“In December of 2011, I wrote to you regarding my experience at Nathan Littauer’s Birthing Center, within that letter, I stated that my husband and I looked forward to utilizing the Birthing Center in the future! This past August, I gave birth to our second daughter, Emily at the Birthing Center. Looking back on my experience from start to finish with both Perth Primary Care- Women’s Health and the Hospital; I am extremely grateful for the care that was provided to me with both of my pregnancies. A woman looks to her Doctor(s) for guidance and support, both of which I received from D. Samach, Jane Bowler and Joanne Pepe. Thank you once again for providing excellent care and service to the patients of Nathan Littauer’s Birthing Center. Also adding, my husband thanks you for the addition of the fold down/ lay flat chairs in the “Recovery Rooms” of the Birthing Center. He was much more comfortable this time around.”

JenniferAmsterdam, NYJanuary 14, 2014

“In this day and age of discontent and complaints, I want to write appositive note about our local hospital, Nathan Littauer. On October 21, I had a family member admitted in very grave condition. She had been sick for a long time. She was elderly and her illness was chronic and progressive. From the moment she was assessed in the ER, the nurses and doctors were wonderful. They informed us in a professional and caring manner of her health status and presented our options with probable outcome. They were very sympathetic to us and gave us lots of emotional support. She was then admitted to Special Care unit, where, unfortunately, she died three days later( as we expected).The SCU staff went out of their way to not only provide the best care to our relative but to also provide us, her family, with compassion and support. They informed us of the family room we could go to (between patient visits) to talk and cry, and they kept us well-supplied with coffee, soda and snacks. They encouraged our questions and input, were never rushing us with decisions and allowed us all the time we needed with our relative. I cannot say enough good about the entire staff. They are hard-working professionals who are to be commended for performing a very difficult job. Thank you all for all you do every day.”

“Dear Mr. Kelly, I would like to compliment the NLH staff that was on duty on Thursday, January 3, 2013 when I was in for a chest x-ray. The girls at the information desk were so cheery. The ladies at the registration desk were very pleasant. And Kelly and Monica in the x-ray department were delightful and so friendly!! All were so efficient in their duties! We are so fortunate to have such kind and caring ladies on your staff! I am so thankful to have NLH in our area to take care of our health needs! Good luck to you all in the future!”

PatientJohnstown, NY

“Dear Sir, I have just completed a four day visit at Nathan Littauer, from 11/18/13 am through 11/21/13 pm in room 310B. I wish to take this opportunity to congratulate you on the quality of help I received from all members of your staff. This includes the emergency room and every doctor, nurse, NA and orderly who shared in my recovery. It is very reassuring to know that if a hospital stay is necessary in the future, it will be eased by the caring, concerned and the expertise of this type of staff. Please extend my gratitude to all the great people who came through the door of 310B during my stay to care for me. With love and appreciation,”

HenryGloversville, NYNovember 24, 2013

“Dear Dr. Togbe, My sincerest appreciation to you for the wonderful surgical care received in October at the Nathan Littauer Hospital. Our community is fortunate to have you on the surgical staff at NLH. All the best for you professionally and personally.”

BarbaraNovember 19, 2013

“I was an out patient at Nathan Littauer hospital in May and would like to thank the nurses for exceptional care in recovery. They were so kind and caring to me, it was truly appreciated. Wonderful staff members!”

IrineGloversville, NYSeptember 18, 2013

“Dear Nathan Littauer, Thanks for the care you gave me while I was there. Everyone was very nice and I appreciated it. I turned 25 years old while I was there. Thank you very much.”

PatientAugust 20, 2013

“To all the nurses who were part of our son being born at the hospital, thank you for your help and great care for my son. The maternity department is really nice and the rooms are lovely- Thank you again!!”

Jessica

“To all the staff, I had the best hospital experience of my life at your department after surgery on August 29th. I am so grateful for all the good care, clean room, quiet space, and knowledge you all have.”

V.SAugust 29, 2013

“I want to thank the doctors, nurses and staff of Nathan Littauer Hospital for their professionalism and kindness during my recent hospitalization. A special thanks to Dr. Fillipone and nurses, Cindy, Brigid, Miriam, Brianna and Cathy. My whole experience from the emergency room through discharge is a credit to Nathan Littauer. Again, thank you and God bless.”

Thomas Letter to the Editor The Leader Herald July 15, 2013

“I would be remiss not to mention the wonderful care I received from the outstanding day surgery team at Nathan Littauer Hospital.”

CynthiaLetter to the EditorThe Leader HeraldJuly 27, 2013

“My experience with out patient surgery by Dr. Dowling and staff was outstanding. I was well informed of procedures, post operation care, etc.”

Lisa
Speculator, NY
February 18, 2013

“I am a patient at the Mayfeild Primary Care Center and my doctor is Kelly Viscosi for going on three years now and it makes me so pleased that the level of care, attention, and professionalism is still as excellent as it was when I was a new patient. The women- everyone from the front desk- to the nurses for the blood work, nurse preppins- to the follow up procedure and check out are wonderful. It is so refreshing to be seen on time and not left waiting as so many facilities do these days. Two thumbs up, three if I had an extra.”

BonnieNorthville, NYFebruary 3, 2013

“I had a great experience in the Birthing Center from 1/22 – 1/25. I always have a good experience when I come to the hospital for any reason. When I had my baby all the doctors, midwifes, and nurses were especially wonderful. Much love to all that you do!!”

Patient Gloversville, NY January 29, 2013

” It always pleases me to have someone like Mindy take the time to explain things. and then make sure you actually understand. Her attitude is always uplifting and reassuring. I for one am glad you have people like her in your employ. I have no regrets leaving memorial in Amsterdam to come here at Caroga Lake.”

PatientSt. Johnsville, NYDecember 18, 2012

“Dear Dr O’Brien and his wonderful staff, I appreciate everything you do for me. You are always there to go the extra mile to help your patients. Once again, Thanks!!”

LetterNovember 29, 2012

“I have considered stopping nursing on several occasions, but going to the (Nathan Littauer Breastfeeding Support Group) support group and hearing their stories and their ideas has helped me on several occasions. If it were not for this class I probably would not have made it this long. The Nurse Nancy is great. ”

Letter received November 20, 2012 -Sina, Gloversville.

“Dear Dr. Wally, We want to thank you for taking care of our son (name withheld) while Dr. Sunkara was away. We are so grateful for your concern, care, kindness and treatment for (our son). He is feeling and breathing so much better and we have you and the staff at Nathan Littauer to thank.”

Letter Received October, 2012

“I had an acupuncture treatment, and scheduled another in three weeks. I like Dr. Dowling. He took time to get to know me and my concerns, and answered all my questions. He gave me a “thumbnail report” on acupuncture. I learned a few things! I am grateful that once again, NLH came through for me.”

PatientFebruary 10, 2012

“I would like to let you know just how much I appreciate how well you run your hospital. Today, January 16, 2012, I had an appointment for a couple of tests (withheld to protect privacy) at 8:45am and another at 11:30am. When I was done with my test your employee helped me by getting me back into my wheelchair. She then asked me where I wanted to go, and I told her about the test at 11:30am. She asked me if I could wait a minute, and I said yes. Within 3 minutes she was back and she told me that she had talked to department and they could take me now while their other patient was filling out paper work. How nice can you get? I really felt special. She wheeled me over and took me to the window so that I could sign paperwork, and then she said goodbye and wished me luck. I thanked her from the bottom of my heart for doing both things for me. She was wonderful during the test, talked me right thru it, and was constantly asking if I was ok. And then she went going out of her way to help me out with the next test. Then I met John, a technician, and again a wonderful employee. Very kind and considerate and helpful, knowing the pain that I was in. Needless to say he made my experience a good experience. Thank you again for hiring two wonderful employees, who not only do their jobs, but put a lot extra into it also. So far all my experiences at NL have been excellent ones.”

MaureenJanuary 16, 2012

“Nurse Maureen introduced herself to me, explained what was going to be taking place and answered all my questions without hesitation and with pure honesty. She was gentle and kind and made me feel perfectly at ease . . . Nathan Littauer Hospital should be very proud of the New Birthing Facility they have established. The staff is top-notch and we look forward to utilizing the Birthing Center in the future. Thank you for providing excellent care and staff to your patients.”

Jenny from AmsterdamDecember 2011

“Thanks for the exceptional care by the nursing staff, especially those in I.C.U.”

“Patient”September 2011

“I was a recent patient of your emergency room and I wanted to comment on the service I received. I have to say I was extremely impressed. The minute I got there I was immediately treated. The new rooms are beautiful, clean and the atmosphere was comfortable – taking that “white coat” fear out of ones mind. Everyone addressed my needs and made sure I was comfortable. The nurse even asked me if I was hungry, which I really was so I greatly appreciated the food! I even laughed when I received the food because it was really good!

In any case, I wanted to thank everyone there for being so caring and making me just “feel” better. I was scared to be there, but in the end I was relieved that I was ok.”

AnaAugust 4, 2011

“Thank you so much for making my husband’s outpatient procedure a more relaxed procedure. We were treated with care and concern and compassion. I am very impressed.”

BarbJune 1, 2011

“Hello! We came to the ER last night with our grandson (name withheld) who had a seizure from a high fever. I can’t thank everyone enough for the wonderful care and genuine concern that was given not only to (name withheld) but to ALL OF US!! Having just purchased a home on Caroga Lake it is a comfort to know that your hospital is so close by! Thanks for everything…”

“JB”Caroga LakeMay 27, 2011

“Dr. Filippone, I would like to convey my gratitude to you all for the excellent, compassionate, reassuring medical care I received from you”

MaureenGloversville, NYJan 2011

“Dear Mr. Kelly,

On Sunday afternoon of Labor Day weekend, my husband was brought to your Emergency Room by ambulance with severe chest pain. Although your wonderfully renovated department was inundated with many, many emergencies; the physicians and staff were consistent in their professionalism and service. As a former administrator to the medical staff of two California hospitals, I am perhaps a bit more aware of hospital performance. It certainly appeared that everyone acted in the highest level of their expertise. We would like to thank you and your staff for the excellent care and attention recently provided.”

Sincerely,

JTSt. JohnsvilleNovember 2010

“I cannot say enough about the staff. Becky our nurse is WONDERFUL, helpful considerate and patient. Everyone is wonderful to the children”

J.D.MayfieldOctober 25, 2010

A letter to Dr. Filippone

“Words can never express what you ahve done for me. I feel great. You took the time to make sure that I was safe and stayed that way. YOu really went above and beyond your call of duty. For that I am grateful. I am glad you are my doctor.”

MaryGloversville, NYSeptember 2010

“…It was by far the best mammogram I have ever had! When I have had mammograms at XXX (another hospital) I have been so uncomfortable. The technician at Littauer told me that because of the digital equipment they use, they have they do not have to press down as hard. And it was fast! My appointment was at 10:30, I filled out my paperwork and by 10:32 I was in. They are the best!”

MaryAnneCanajoharieAugust 12, 2010

“I was a patient at NLH/ER yesterday (June 29, 2010) after breaking my arm in a fall. Since I cannot type, I asked my husband to convey my appreciation on my behalf. From the moment of my arrival, all of the staff was attentive and professional and focused on my needs. Both the ER and Radiology/Xray staff made my discomfort more bearable. Special appreciation to ER RN Brandi Maye, Dr. Gorgas and attending RN Kathleen Possillico. Please extend a big thank you to all. I could not have been treated any better. As bad as it was it was for me it was really a great experience. And they were also so nice to my husband. I am feeling better and am awaiting a full recovery. Thank you.”

Ms. Carol LeboGloversville, NYSubmitted to our websiteJune 30, 2010

“I would like everyone to know of the excellent health care services we have in this area. I just wanted to express my heartfelt thanks for your care and assistance throughout my ordeal.”

June 11, 2010Richard N. ShaferGloversvilleLetter to the Editor,Leader Herald

“I have never been so happy with a medical practice. Everyone I encounter in this building, even if they are not caring for me or my children leaves me feeling respected and acknowledged. I tell everyone (I care about) about this place!”

June 3, 2010RebeccaJohnstown

“I am writing to thank you for all your help the last few days between my husband’s test results and then mine.

In this day and age when everyone seems too busy to stop and help I wanted you to know how much I appreciate your kindness, your professionalism and your helpfulness. Thank you for everyone!”

Jean, NorthvilleMay 21, 2010

A letter to Priscilla Person in Diagnostic Imaging

“Last week, our oldest daughter experienced some health issues, requiring transportation to Nathan Littauer Hospital. She was admitted to pediatrics for two days. She is well again now.

We have many people to thank. First, a special thanks to ASFC’s Don Frye and Wayne Allan. You guys were awesome, both true professionals. We will never forget all that you did for us, especially the quick response time. Thanks for staying with me in the ED and reassuring me. Thanks seems so inadequate at this time. We are very lucky as a community to have people like you in the field.

Thanks so very much to Dr. Laurie Gorgas, ED. Your kind words and professional, caring manner all mean the world to me. You did a great job with her.

Thanks to Eileen and Chantelle, and all of you who were on duty. You are great nurses. I’m so proud of you.

Thanks to all the fine ladies in pediatrics. You took great care of Taylor and the rest of us, too.

Thanks to our dear friend Dr. Robert Werblin, who spent hours of his own time (while not on duty) talking and reassuring. We love you, Doc.

Thanks to Dr. Kumar and Dr. James for caring for Tay. And thank you to all my friends and co-workers who came to see us, asked how she was, called, and sent flowers, treats and your love. Thanks to all of Taylor’s friends for visiting and being there when she needed you.

I hope I didn’t forget anyone. Just know as a family, we thank you all from the bottom of our hearts for all you did.

Nathan Littauer Hospital is a wonderful place filled with great people. I’m proud to be part of that team.”

CHARMAINE D. MISKINIS, RNApril 4, 2010Mayfield

Dear Nurses,

Thank you all for the recent care of my dad, Jim Stewart. I know you saw him at his worst, but worked hard to get him through his infection and then back to the mild mannered, kind man that he truly is. On behalf of my family, thank you for your dedication, hard work and cheery smiles. All that you did for dad is greatly appreciated.

Thank you,Jane Stewart BroderickMarch 2010

I fell on black ice and came to your ER on February 11th. Everyone was so kind and caring during the 3 hours I was there. I was so pleased my follow-up instructions were sent to my own doctor.

Elise, February 2010

I enjoyed visiting today! Employees were great as was the doctor!

“Ann” January 4, 2010

My visit to see Doctor Carstens was extremely helpful and pleasant. She always makes you feel very comfortable and informed about your condition.

John, December 18, 2009

Very Satisfied!

Name withheld, December 18, 2009

As always, Dr. Dowling and all of his staff are so helpful. I feel really good and I am so happy.

Stephanie, December 15, 2009

Dr. Nguyen is a doll. I loved her. She is an excellent doctor- good listener and did not rush exam/assessment. Good and thorough history taken. A gentle exam. Made me at ease during a “nervous” time. Thank you very much for making my experience a good one.

Elaine, December 4, 2009

“At night we were given blankets and pillows, and at that point they felt so good that it was better than a four-star hotel. Truly the grace and kindness of the nurses and staff shown throughout our stay has come to define hospitality, in the holiest sense, to me.

Sarah, November 2009

We were allowed to stay there around the clock. We (the patient’s family) were treated with incredible kindness and accommodation. We were offered an endless supply of coffee and Danish, the comfort of blanket and pillows and all was offered with courtesy and a smile.

Margaret, September 2009

I was scheduled to have surgery. I was really satisfied at the way Cindy in Primary Care set up all of my appointments before and after surgery. And there were a lot of them!

Name withheld, June 2009

On time, courteous and polite!

Carol, June 2009

Dr. Fotidar and the staff are the best! I have always been treated with care and can say I am comfortable with everyone here.

Donald, May 2009

Perfect everytime!

Name withheld, May 2009

Dr. Nyugen was very helpful, friendly and informative. I am 37 weeks pregnant and very relaxed about delivery now.