Windshield Replacement Program

Tempe Windshield Replacement will help you file your insurance windshield claim with your insurance companies referred auto glass program. Most insurance companies utilize third-party glass administrators (TPA) to process their windshield claims on their behalf. The two major TPA’s are LYNX Services and Safelite Solutions. Some third-party administrators are affiliated with windshield repair shops however; are not allowed to persuade you to use these affiliates. Keep in mind, by law ARS 20-469, as an Arizona policyholder; you have a right to pick any windshield repair business of your choice.

When you process your insurance claim with us, we will honor all insurance company pricing so that there will never be any additional out of costs for you or your insurance company. Plus, we offer a nationwide lifetime warranty. Furthermore, by AZ law ARS 20-263 your insurance company can never increase your rates for windshield replacement no fault insurance claims.

Some of the privileges that you will enjoy by being a customer of Tempe Windshield Replacement include; having us help you file your insurance claim with your insurance company and we will answer any of your questions or concerns that you may have. We will help you report your claim and connect you directly to your insurance companies windshield claims administrator for the purpose of filing and documenting your claim. It is important to note that third party administrators may not have full access to your policy information therefore; it is advisable to have your policy number with you when lodging a claim.It will take you approximately ten to fifteen minutes to place your windshield insurance claim.

These are some of the queries which you will be required for you to answer during your windshield replacement claim procedure:

1. What is the name of the policyholder (The person listed on the insurance card) Some insurance companies will only take the claim from the policyholder listed.

4. Was there any additional damage besides glass? Such as body damage, theft, scratches. Please note: if the answer is yes, you may be required to pay your comprehensive deductible.

5. Was anyone injured as a result of this damage? (Did you get hurt in result of the glass damage)

6. Was there a claim filed with your insurance company? If you only spoke to your agent and no other damage occurred then there will be no claim number so the answer is no.

7. Date of loss? (When did the damage occur) Please note: Your insurance company cannot pick the date for you. If you don’t know the date exactly, pick a time when you expect the damage could have occurred, when you first noticed it, or the date the break spread. Make sure you had coverage on this date. Also note: If you pick a date in the past (6 months or longer) your insurance company may have to archive the information and it may delay your claim.

8. In what state did the damage occur? (Common answer is Arizona)

9. Is the damaged area on the windshield larger than the size of a paper dollar bill? Please note: if the answer is yes, your insurance company will ask that you have the windshield repaired versus replaced. It is still unclear who has the final say; you the policyholder, insurance company, Arizona Department of Transportation, or the auto glass repair shop. Also note; that some insurance companies require random inspections before the auto glass repair facility receives authorization to do the replacement. (Some of these insurance companies include American Family, Geico, and now USAA.)

After the claim has been filed most insurance companies are able to verify the coverage at the time of reporting the auto windshield claim and give the glass shop authorization to complete the work. However, some insurance companies must use an offline verification method because the (TPA) does not have direct access to policy information. In this case, the TPA will email your insurance company for coverage verification and then call you back at a later time. In these instances, they will not give us authorization to do the work until coverage has been verified. It typically takes about 24 hours for the verification process to take place. In an emergency situation, Tempe Windshield Replacement will call your agent directly to get coverage details.

If you have any questions or concerns about filing an insurance claim; please don’t hesitate to ask one of our friendly associates. We want to make the claim process as easy and stress-free as possible. You can call us at 480-745-2406 or file a windshield replacement claim online.