“Booked car in for standard service and was collected and returned from my home address promptly. Also got a phone call advising service was carried out and no issues identified. Was also adviser tyres likely needing replacing in approx 6 months. All v goo”

“I am not sure on the logic of your booking in system but I am sure it works for you. I don't see the difference between asking for the vehicle to be ready by a certain time and calling it a lounge appointment" as I was not sitting and waiting for it to be”

“I am a fleet manager for a company with over 300 vehicles. 162 are Mercedes. So I do know about cars and mechanical problems. My car wasn't fixed ( on two occasions) if an engine part breaks it is covered by warranty, if a trim panel breaks it is not? Why”

“When I booked my car in for the service, I was given a choice of timeslots. I chose 10am. I was told that the work would take two hours and was asked whether I wanted to wait at the dealership for the work to be completed or take a courtesy car. I decided”

“My car went in for its first service and whilst out in it that night I had a total loss of power and then the engine warning light came on. I then had to return it to the garage the following morning where they fixed it after 50 mins. Although they fixed”