Contact

To contact us, please use the form below. You will need to enter a valid email address in the requester section in order that we can contact you. Please note all emails to High Peak and contact form entries are subject to our House Rules.

If you contact us with a concern or criticism, we will get back to you as soon as we can. Our main focus is to find out what went wrong, provide you with an honest reply, and if necessary and possible take action to prevent things going wrong again.

We will acknowledge comments made by email or on the contact form within 3 working days, and aim to respond more fully within 28 days (but it can take longer if a detailed investigation is required). If we do not have an email address for you, we will write to confirm receipt but this can take longer.

If we can help you ourselves we will, by checking our own records within the customer services team, but in many cases we will use your comments to prepare a report on your behalf, and ask the relevant local manager or department head to follow it up. Once we get a response we will report back to you. Sometimes it can take longer than anticipated to follow things up, for example if staff are on holiday, so we will also let you know if this is the case.

Other ways to get in touch

43 Wenlock Way, Leicester, LE4 9HU

It is still the most romantic way to get in touch, but sadly now seems expensive, slow and unreliable.

For information, sales and general inquiries.

0844 351 1120

Open 9:00am until 5:30pm Monday to Friday

Calls to this number will cost 7p per a minute, your telephone provider (including mobile providers) may add an additional access charge. All calls are answered by our Customer Services team based in Leicester.

For comments and feedback

0116 410 5050

Open 9:00am until 5:30pm Monday to Friday

All calls are answered by our Customer Services team based in Leicester.