Further information

Looking for a hands on manager of the service/desktop. You will manage six people. This role is 60% management, 40% technical so must be a hands-on manager. Must be strong in management of all end user computing. 800+ users--desktop, laptop, mobile, iPad, remote technology, Windows, MAC. Someone who has done the Windows migration 2003, 2008, 2010 ITIL is a big plus. procurement, asset management, purchases, vendor relationships.

Requirements

8+ years experience with IT desk-side support in a customer-focused operation having specialized IT service delivery experience, including enterprise help desks, and/or Tier 3 facility services from inception to deployment. 4+ years managing/Supervising and IT Help Desk environment

Bachelor's degree in computer science or related field.

Experience in Network and systems design, maintenance and support.

Experience in the management and supervision of a number of help desk staff.

Analytical and forward thinking with the ability to troubleshoot and quickly resolve technical and procedural issues while providing outstanding customer and client support.

Experience in being a Mentor, team builder, coach - must enjoy working with people, empowering others and contributing to their successes.

Must be currently working in a similar position.

ITIL v3 Foundation Certification required

Experience with KACE service desk management experience a plus

Experience working in a Project Management Organization a plus

Technical Experience

Experience supporting a Cisco Call Center environment

Experience supporting a Microsoft systems environment

Experience working in Open Systems environments

Basic understanding of open systems technologies and architecture, such as Novell, RedHat, Microsoft, AIX and HACMP experience and MAC OS/X