Charming Bingo Casino

Overview

Review last updated – November 2017

Charming Bingo is part of an extensive group of bingo and slots providers running on the Jumpman Gaming Limited platform. It holds dual licenses with the AGCC in Alderney, and the UKGC in the United Kingdom- it uses eCOGRA as its ADR for UK players lodging complaints. Charming Bingo is platform mates with over 84 other bingo and slots sites and full details of all of its sister properties can be found on the UKGC license page for Jumpman Gaming Limited. Charming Bingo offer a limited range of games, slots and bingo by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, NextGen Gaming, iSoftBet, IWG, Gamery, ELK Studios, Net Entertainment and Microgaming. Charming Bingo’s site design is quirky and bright and it is based around the colour cherry red. Its logo incorporates the casino name in gold and red with a pair of delicious cherries perching on top of the “b” in “bingo”. The landing page is a deep red wall with lots of juicy cherries scattered over it. Charming Bingo have no outstanding complaints at any of the major gambling portals.

Trustworthiness

- 3 / 10

Charming Bingo are Not Recommended as a result of their dormancy/inactivity clause which we consider to be predatory. It states that players that have not been active for 180 days will receive an email to that effect and then all funds in their account will be forfeit to the company. Dormancy/Inactivity should never be used an excuse to seize a full balance. Furthermore Charming Bingo do not exclude Progressive Jackpots from their maximum withdrawal limits - since Progressive Jackpot winnings are paid by the software provider and not the site operator, there is no excuse for withholding full payment from Progressive Jackpot winners. In addition the T&Cs state that players that self-exclude at Rocket Bingo will have their accounts at sister properties closed but no details are given as to what these numerous properties actually are.

Payout Speed: 12 days

- 0 / 10

The Charming Bingo website indicates that some withdrawals can take up to 12 days.

Customer Service

- 9 / 10

Email Testing Record

October 2017 - 3 hours 48minutes.

Licensing

- 10 / 10

Charming Bingo hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Charming Bingo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.

Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Comp Points

This operator offers a VIP system for gathering "Kudos": each £1 bet gathers 1 Kudos and then players can achieve a variety of different levels depending on the size of their deposits.

Newbie: Up to 100 Kudos.

Expert: 101 - 1,000 Kudos.

Pro: 1,001 – 2,500 Kudos.

VIP: 2501 - 5,000 Kudos.

Legend: 5,000+ Kudos.

Full details can be found on the casino website.

Closing Thoughts

Charming Bingo are part of the Jumpman Gaming group - a very large range of slots and bingo sites. The welcome bonus offered is somewhat disappointing and by no means guarantees players any sort of prize at all. Of greater concern is the predatory dormancy clause implemented by this group and the fact that they do not exclude progressive jackpot wins from their maximum withdrawals. Restricted countries are not given in alphabetical order on site which makes this difficult for players to navigate. The Terms and Conditions pages are very difficult to read because much of the text is masked by the dark colours around the edges of the pages - not really user friendly. It should be noted that only 5 withdrawals can be made in a single week at this venue. Suffice to say there are other operators offering more hospitable conditions for players and greater incentives for player loyalty.

Responsible Gambling

Gambling is an adult activity and no part of this site is intended for use by anyone beneath the legal age required to engage in gambling within their jurisdiction of residence.

ThePOGG.com Ltd does not intend for any information on this site to be used for illegal purposes. It is your responsibility to ensure that you are of legal age and that online gambling is legal in your country of residence. ThePOGG.com Ltd is intended to provide bias free information regarding the online gambling industry. The information on this site is intended for entertainment purposes only.