Summary

Written by Gerard Egan, with assistance from Rich McGourty, this manual parallels the main text, THE SKILLED HELPER, Seventh Edition, and allows students to practice communication skills and each of the steps of the model in private before using them in actual face-to-face helping interactions with others. In this edition, self-development items have been added to every chapter. To bundle with the text use this ISBN: 0534693687

Table of Contents

Introduction to the Exercises

1

(4)

PART I. LAYING THE GROUNDWORK

5

(14)

Introduction

5

(5)

Understanding What Helping Is All About

5

(1)

Preparing to Play the Role of Client: Strengths and Soft Spots in My Life

6

(1)

Turning Problems into Opportunities

7

(1)

Strengths and Soft Spots

8

(1)

Spotting Unused Opportunities

9

(1)

An Overview of the Helping Process

10

(6)

Explaining What Helping Involves

10

(3)

Preparing to Tell Your Story -Problems

13

(1)

Preparing to Tell Your Story -Unused Opportunities

14

(2)

The Helping Relationship: Values Inaction

16

(3)

What If I Were a Client?

16

(1)

Your Preliminary Statement of Values

17

(1)

Building and Maintaining Opportunities

17

(2)

Part II. THE BASIC SKILLS OF THERAPEUTIC COMMUNICATION

19

(48)

Communication Skills I-Dialogue and Visibly Tuning in

20

(4)

Understanding Four Requirements of True Dialogs

20

(1)

Dialogue in Everyday Life

21

(1)

Visibly Tuning in to Others in Everyday Dialogues

21

(2)

Observing and Giving Feedback on Quality of Presence

23

(1)

Active Listening

24

(14)

Listening to Yourself as a Problem Solver

24

(1)

Listening to Your Own Feelings and Emotions

25

(1)

Processing What You Hear -Thoughtful Listening

26

(1)

Listening for Core Messages

27

(4)

Listening for Reasons, Implications, and Feelings

31

(3)

Listening to Key Opportunities

34

(2)

Using Context for Thoughtful Processing

36

(1)

Your Listening and Processing Style and Its Shadow Side

36

(2)

Seeking Understanding: Sharing Empathic Highlights

38

(13)

Identifying Core Messages in Clients' Stories

38

(3)

Using a Formula to Express Empathic Highlights

41

(4)

Using Your Own Words in Empathic Highlights

45

(3)

Empathic Highlights with Clients Facing Dilemmas

48

(2)

Sharing Empathic Highlights in Everyday Life

50

(1)

Using Probes and Summarizing

51

(16)

Speaking Concretely about Problems

51

(1)

Speaking Concretely about Unused Opportunities

52

(2)

Probing for Key Issues and Clarity

54

(3)

Empathic Highlights and Two Kinds of Probes

57

(3)

Probing for Action

60

(2)

Using Probes to Help Others Communicate Better

62

(1)

Summarizing as a Way of Providing Focus

63

(1)

Helping Others Engage in Dialog

64

(3)

Part III. STAGE I OF THE HELPING MODEL AND ADVANCED COMMUNICATION SKILLS