Customer Service

The age-old saying goes: “Make new friends, but keep the old. One is silver, the other gold.” This saying can be understood in relation to global businesses. It’s a known fact that customer acquisition, or… Continue Reading

As discussed in our previous blog , customer experience is one of the top priorities for businesses. It’s not just the product that customers are paying for, but also the experience. Thus, the… Continue Reading

There’s a lot of buzz surrounding millennials in recent years, and why wouldn’t there be? Millennials are the largest component of the modern day world population. According to a Forbes article by Micah… Continue Reading

The chiming email alerts from clients don’t always open up to pleasant content inside. However, diverting complaints from disappointed clients and using it to your benefit would be a wiser option as opposed to giving… Continue Reading

In our customer engagement blog, we briefly talked about building an emotional connection with customers. This post aims to elaborate on how important it is to get close and personal with customers and… Continue Reading