Cogia Intelligence

Cogia Intelligence is a powerful web and social media monitoring system.

The app searches for relevant content from both the web and unstructured data.

THE CHALLENGE

Discover the best way to improve the the system user engagement.

Our task was to discover the best way to improve the information structure, and to improve the app’s usability, particularly the Settings Section.

THE METHOD

Card Sorting was selected as the most straightforward and effective method for the job.

UX FINDINGS

Users felt overwhelmed by the huge amount of information they had to group

Users prefer to navigate data from general to specific.

Users feel lost and unfamiliar with most of the tools

the current Settings Section workflow is not intuitive and is time-consuming

UX SOLUTIONS

We chose the Elito method as the way to generate design ideas based off of the research findings and observations.

Redefining the Settings Section

We recommend that Categorization be moved to the main dashboard as a toolbar. This would allow users to maximize widget utilization by easily and intuitively accessing Search, Topics, Filters and Sources.

Workspaces on Main Dashboard

Workspaces are predefined dashboards with specific characteristics depending on what kind of analysis the user wants to make. After first selecting a workspace, the user would then access a set of specific widgets related to the strategy they wish to apply.

​Usability Improvements

We suggest a “compare dashboards” button that would make it possible to analyze several dashboards at the same time in the same area with metrics displayed side by side. When adding a new dashboard for comparison, the grid would adapt and rearrange automatically to fit.

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Cogia Intelligence

Cogia Intelligence is a powerful web and social media monitoring system.

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Cogia Intelligence

Cogia Intelligence is a powerful web and social media monitoring system.