Thanks for your interest in our product! Customer service is very important to us and you can be assured you’ll be well taken care of here at Bumblejax, but we need a little help from you. Please have a look at our FAQ page here and the pricing/materials page here before sending us a support inquiry. We have found that more than half of the questions to support can be answered on those two pages. If you still have a question feel free to submit your question or give us a ring.