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Appeal of Internal Review by David Cowan

Book Description

Why do most welfare applicants fail to challenge adverse decisions despite a continuing sense of need? The book addresses this severely under-researched and under-theorised question. Using English homelessness law as their case study,the authors explore why homeless applicants did -- but more often did not -- challenge adverse decisions by seeking internal administrative review. They draw out from their data a list of the barriers to the take up of grievance rights. Further, by combining extensive interview data from aggrieved homeless applicants with ethnographic data about bureaucratic decision-making, they are able to situate these barriers within the dynamics of the citizen-bureaucracy relationship. Additionally, they point to other contexts which inform applicants' decisions about whether to request an internal review. Drawing on a diverse literature -- risk, trust, audit, legal consciousness, and complaints -- the authors lay the foundations for our understanding of the (non-)emergence of administrative disputes.

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Books By Author David Cowan

A new and retitled edition of Great Debates in Property Law, this is an engaging introduction to the more advanced writings on property law, designed to provide the additional insights necessary to excel in the study of the subject. Includes new material on e-conveyancing, and the impact of the global financial crisis and austerity politics.

Effective internal communications is a neglected area in the world of business. This book offers an approach to building engagement, performance and cultural integration in any organization. It looks at the relation between the traditional silos of internal communication, HR and employee engagement.

Author Biography - David Cowan

Dave Cowan is Professor of Law and Policy in the School of Law, Bristol University. Simon Halliday is the Nicholas de B Katzenbach Research Fellow at the Centre for Socio-Legal Studies, Oxford University. Caroline Hunter is a Senior Lecturer in Housing Law at the School of Environment and Development, Sheffield Hallam University. Paul Maginn is a Post-doctoral Research Fellow, Centre for Social Research, Edith Cowan University, Western Australia. Lisa Naylor was formerly a Research Assistant at the Centre for Regional Economic and Social Research at Sheffield Hallam University.

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