[Infographic] What is the NPS & How to Use it to Improve Your Client Communication

We've been talking about the NPS (Net Promoter Score) all month long. Hopefully, you've grasped what it is and what it can do for your agency. But, we thought it would be helpful to lay out what the NPS does and how you can communicate with each of the groups formed out of the NPS: Promoters, Passives & Detractors. After all, don't we all want to improve our client communications?

Kelsey is the Marketing Brand Specialist at AgencyBloc. She plans and creates educational resources to help our customers organize, automate & grow their insurance agency. Favorite quote: "I am convinced that life is 10% what happens to me and 90% how I react to it." —Charles R. Swindoll
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