Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month

Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat

Keeping your home cool during the summer could increase your energy use and your bill. We understand that a higher than expected utility bill can be a source of frustration. But don’t worry, we offer a variety of smart, easy solutions to help save you energy and put money back in your pocket.

CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.

CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.

Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.

The new substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines.

Bulverde Substation

Bulverde Substation

A new substation, transmission line(s) and associated distribution lines, north of San Antonio near US 281 and FM 1863, will provide additional electric capacity and improve the reliability of electric services to homes and businesses in this area.

As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.

Fiesta medal

APPA Rodeo

Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.

Keeping your home cool during the summer could increase your energy use and your bill. We understand that a higher than expected utility bill can be a source of frustration. But don’t worry, we offer a variety of smart, easy solutions to help save you energy and put money back in your pocket.

CPS Energy is the nation’s largest municipally owned energy utility providing both natural gas and electric service. We serve more than 840,750 electric customers and 352,585 natural gas customers in and around San Antonio, the nation’s seventh largest city.

To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements. The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

We are proud to be a part of SA Climate Ready, working with UTSA and the City of San Antonio. This project is to develop a Climate Action and Adaptation Plan for the City of San Antonio - exploring both mitigation strategies, aiming to reduce or prevent the emission of GHGs, and adaptation strategies aming to prepare the community, municipal government operations, and other key sectors for the unavoidable impacts of climate change.

Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required. Please let us know if you need assistance. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.

CPS Energy Public Input Sessions

We support our community. San Antonio is a prime center for growth and economic development, which will benefit everyone.

We know what matters: Reliability, Affordability & Value, and Great Service.

Members of the community are invited to sign up to speak and express their viewpoints to our Board of Trustees.

Public Input Sessions allow us to share important information with you on the approach and options we have to support our community, economic prosperity, and business interests.

GREAT COMMUNITY ENGAGEMENT:

Thanks to our San Antonio friends and neighbors who were able to come to our February 18, 2019 Public Input Session regarding the SA Draft Climate Action & Adaptation Plan. We are also appreciative of the level of involvement for our June 13, 2018, and November 27, 2018, Public Input Sessions! They were held in order to gather comments, insights and suggestions about our new strategic initiative, called the Flexible Path.

In summary, the Flexible Path is a full reboot of how we will prudently plan for, develop and/or install new energy sources going forward. Comprehensively, it will better position us to add improved technology, while we thoughtfully and sensibly balance consistently greater reliability, operational efficiency, and affordability.

Some additional highlights of the Flexible Path include the following:

We will continue to be San Antonio’s Energy Experts, keeping safety & security top priorities.

We will continue keeping our systems highly reliable for the benefit of our community & state.

We will favorably and prudently incorporate levels of renewable / non-emitting energy sources.

We will make improvements to our plan every year to help ensure success.

OUR BOARD’S LEADERSHIP:

The evening programs for the Public Input Sessions are officiated by our Board Chair, John Steen. Accompanying him are Trustees Dr. Homer Guevara, Ed Kelley, and Dr. Willis Mackey.

After the formal Public Input Session on June 13, San Antonio’s Mayor Ron Nirenberg hosted a follow-up Facebook Live event. He interviewed our President & CEO, Paula Gold-Williams, about our Flexible Path forward. That engaging internet video is available at the following link: Watch Here

INFORMATION SHARED BEFORE THE EVENTS:

One hour before the Public Input Sessions began, our team members provided helpful information on a variety of topics such as:

Our many energy & money saving programs, which are available to customers;

Our community-based benefits that are associated with effective conservation, especially during the hot summer months;

New Vehicles we’ve invested in, which were displayed at the events:

Hybrid field trucks

A “Smart Sniffer,” which is a gas system quality assurance truck that helps us accurately and proactively detect and correct system issues

Our Mobile Support Center(MSC)

Our Flexible Path strategy, with written presentations provided in English & Spanish

THE CORE PRESENTATIONS, THOUGHTFULLY PROVIDED BY OUR CEO, SET THE STAGE FOR THE CANDID COMMENTS IN EACH SESSION:

As the programs began, Paula Gold-Williams gave comprehensive presentations on CPS Energy’s Flexible Path strategy. The core presentations and transcripts from each Public Input Session are available on the links for the respective dates the sessions were held. Some of the questions, and our answers, are provided below.

WE WANT YOUR INPUT:

We will continue our Flexible Path dialogue. For your convenience, you can also submit a comment through our online Feedback Form, regardless of the timing of such sessions.

PUBLIC INPUT COMMUNITY QUESTIONS:

When will JT Deely 1 & 2 close?

Deely 1 & 2 was deactivated on December 31, 2018.

Our Flexible Path will see a significant reduction in coal and gas use and an increase in our renewables. From 2010 – 2018, coal decreased 44% and will decrease another 61% under the Flexible Path. Renewables increased 69% from 2010 to 2018 and we expect a 127% increase in renewables by 2040 under the Flexible Path.

What programs does CPS Energy have in place to help customers who need assistance with their bills?

We are always ready to help our customers and we have numerous plans to help the elderly and low-income customers. Visit our website to learn more about our Customer Assistance Programs or call customer service at (210) 353-2222.

Our Community Engagement team reaches all throughout our metropolitan area. They often use our mobile Customer Response Unit (CRU) to increase awareness and enrollment in assistance and energy savings programs that have been designed to help customers.

We also offer a variety of residential and commercial rebate programs help customers reduce their energy needs and, in turn, save money.

How will you incorporate the final Climate Action and Adaption Plan (CAAP) into the Flexible Path?

The discussions we’re having now with our community and partner groups are just the beginning of the ongoing dialogue about the Flexible Path. We’ve been active partners in the City’s CAAP, which is still being discussed and developed. The final draft of the CAAP is in progress.

The path to our goals will be reflective of what the City of San Antonio – our owners – and our customers decide once the CAAP is finalized. We are committed to delivering on those aspirational goals.

What is CPS Energy doing to improve our community’s air quality?

We are committed to ensuring a clean future for our community. Under the Flexible Path we are committed to prudent increases in renewables and decreased in coal and gas. Our focus on the environment and improving air quality for our community is a top priority. Since 1997, nitrogen oxide (NOX) emissions have been cut by more than 75% and with the closure of JT Deely in December 2018, NOX emissions will see an additional 30% decrease from 2014.

Our partnership with SAWS was recently highlighted in a case study by the Environmental Defense Fund and was showcased as a model of how municipally owned utilities should work together. CPS Energy and SAWS have a longstanding partnership and work together on joint rebate programs and conservation opportunities. There are also joint efforts on the auditing of our customer facilities and systems to enhance efficiencies. Water plays a large role in our power generation and recycled water goes into our cooling lakes which to date, has saved about 359 billion gallons of water.

We are committed to executing more partnerships with SAWS to help improve value for our community and mutual customers.

What steps is CPS Energy taking to make your fleet green?

Our commitment to clean air and the environment extends to our fleet of vehicles. The investment in electric and hybrid technology is a critical component of CPS Energy's commitment to reduce its overall carbon footprint.

In 2018, we invested in 34 XLP Plug-In Hybrid Electric Ford F150 Pickup Trucks. We are the first utility in Texas to use this vehicle and we’ve purchased the largest quantity of plug-in hybrid F150s of any utility or private company to date.

We currently have the following environmentally friendly vehicles in our fleet:

9 CNG trucks assigned to Gas Delivery

13 electric Volts

3 electric buckets

CPS Energy’s fleet has been named to the 100 Best Fleets in the AmericasTM for 2018, ranking No. 24. This is the third consecutive year CPS Energy has earned the honor. This year’s ranking moved CPS Energy up from No. 25 last year and No. 43 in 2016.

While we appreciate the progress that CPS Energy is making, and the improved objectives of the Flexible Path, why can’t we get there faster?

This is the beauty of being “flexible.” As new advances come to the forefront, balancing reliability & affordability, CPS Energy will pursue these opportunities. Nothing is set in stone. We are committed to achieving the best results for our customers & citizens over the short-, medium-, and long-terms.

SUMMARY:

Our People First philosophy drives us to not only follow applicable environmental requirements, but to exceed expectations and seek innovative solutions that build on our environmental stewardship.