IVRS (Interactive Voice Response System)

IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts
touch-tone/voice inputs from the callers and translates them into appropriate actions. Through IVRS,
any system/function can be controlled through a series of simple menu choices.

Features

Robust, modular and scalable design

Multi channel, multi level support

Multi language support

Dynamic and highly configurable menus

Real-time reports and notifications

Recordings of incoming and outgoing calls

API integration with websites, applications and ERPs.

Advantages

Time saving

Cost-effective

Increases efficiency of the enterprise and the employees

Higher customer satisfaction

Easy integration and automation of various operations

Brand building of the enterprise

IVR Surveys

IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through
voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research
and measuring customer satisfaction.