I can confirm that I'm also seeing the same "Could not contact server" message. To me this looking morelike a genuine server issue, rather than a problem with an individual computer. If the issue isn't server related, it might be prudent to contact the GSC to confirm this. Then follow their guidance.

FWIW - I had a similar problem with another Clerk computer in our Stake earlier this year. This was eventually resolved with the help of the GSC Tier 2 support team. They will then guide you through the steps to resolve the issue. This wasn't server related.

My ward's admin computer has shown that same message for years, as long as I can remember. I tried to call the GSC on a Wednesday night last year. They talked me through a full uninstall and reinstall, and the problem remained. Finally, the GSC guy told me to ignore it, and just use an out-of-date Sophos. He was not concerned about it.

drepouille wrote:My ward's admin computer has shown that same message for years, as long as I can remember. I tried to call the GSC on a Wednesday night last year. They talked me through a full uninstall and reinstall, and the problem remained. Finally, the GSC guy told me to ignore it, and just use an out-of-date Sophos. He was not concerned about it.

I would suggest you go back to them and get the 2nd Tier Support involved. They gave me a whole load of different options to try! I won’t post them here as it might not be something they would want posted publicly.