VDart is global, emerging information technology staffing provider with expertise in Enterprise Resource Planning, Business Intelligence, Identity / Content Management & Infrastructure
services. We have successfully deployed over 3000 contractors in the last 5 years with over 60% of the deployments with Fortune 1000 corporations. We possess deep industry expertise and focus
in BFSI, Manufacturing, Retail, Energy & Utility, Healthcare, Technology and Public sector. Our scope, knowledge, industry expertise and global footprint have enabled us to provide best in the
industry solutions. With our core focus in emerging technologies we have provided global technology workforce solutions in
USA, Canada, Mexico, Brazil, UK & Australia. We are VDart the *Bulls-i-Partner*, customers rely on us more than ever to staff their Information Technology contracting needs.

8. Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) in order to insure that the resolution has actually resolved the Incident and that the Services have returned to their normal state

9. Open Problem Tickets as per Problem Management Policy and Procedures

10. Document in retrospect, the actions taken, learning and approvals in the service Management tools

11. Track and close and review all pending actions from the restoration that complete the recovery from the impact of the Incident

12. When not on a Critical Incident bridge, maintain a control on Ageing and Hopping incidents in each shift by running appropriate reports and escalating the Incidents to track leads and SDMs for proper action from ticket assignee groups/individuals

13. Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures

If your skills match these requirements please send your resume to recruiter@vdartinc.com for immediate consideration. Please be assured that your resume will be reviewed and you will be
contacted if there is an interest in your background and experience.

Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line.

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team
pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.

We are Equal Employment Opportunity Employer.

VDart Inc
Alpharetta, GA
recruiter@vdartinc.com
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Follow us on Twitter: @vdartinc