Allstate has been recognized for our innovative Claims technology

Allstate has been named among the 2018 CIO 100. CIO is one of the premier media resources for business technology executives and leaders. This award recognizes the top 100 organizations around the world that exemplify the highest level of operational and strategic excellence in information technology.

Allstate is being recognized for QuickFoto Claim, our innovative claims tool that enables customers to submit an auto claim through the enterprise mobile app. The technology behind QuickFoto Claim and the enhanced customer service it provides reinforces Allstate’s leadership in the industry and serves as one the many examples of how Allstate is leveraging technology to transform insurance.

Receiving this type of external recognition is a credit to the outstanding work of our teams across Allstate. Inclusion with CIO is an honor both for the company as well as the employees who are behind the amazing changes we are seeing.

Using Smartphones to Settle Claims

Learn how Allstate is using technology to help customers faster than ever.

We understand that the claims process is not something that everyone looks forward to, especially after an accident, which is why Allstate has simplified the process with several product and service innovations. It started back in 2013 with the launch of QuickFoto claim, allowing customers to submit photos of their damaged vehicle for auto claims via the Allstate Mobile App on their smartphone. Since then, Allstate has launched VirtualAssist, an app that allows adjusters to communicate in real time with body shops through video as well as Digital Operating Centers (DOC) around the county to expedite claim processing and repairs.

Kevin is a claims adjuster with in the DOC, and he is glad to be able to conveniently serve customers. “It’s really revolutionary. You used to have to make an appointment and then drive to the claim office. Now, you can start your claim in your short pants and flip-flops on a Sunday morning, or you can do it right then and there at the scene. So, it really gives customers a lot more freedom and flexibility.” Customers can link their bank to the app, so the payout can be deposited directly into their bank accounts. Not comfortable trying the app yet? No problem. Agency owners can assist with those who can’t use the app or submit photos via the app or we also have third party vendors that can come out and assist.

Understanding that a customer’s time is just as important as the quality of service delivered is essential. People expect things to be done faster than ever before, and Allstate is accommodating them.

“I love my job because I get to talk to and help a lot of different people. I make it fast and easy for large numbers of customers to take care of an unpleasant situation when and where it’s most convenient for them, and that feels good. I also love working at a place where the vibe’s just good.”

Kevin works in the Dallas, TX DOC, and Allstate has nine other DOC locations around the country in the following locations: Charlotte, NC; Denver, CO; Ft. Washington, PA; Hauppauge, NY; Largo, FL; Nashville, TN; Phoenix, AZ; Seattle, WA; Woodridge IL offering relocation to qualified candidates. If you’re looking to utilize your estimating experience while working with cutting edge technology, learn more about working in claims at Allstate here.

Creating Your Own Path

Learn how Marline created a career path that matched her skills and passions.

It isn’t rare to hear the different paths an Allstate employee took to get to where they are today. Skills can often be transferable to and from different organizations, but Allstate truly understands that despite previous job titles people have held, they may have the right skills to be successful in a variety of roles. “I started out as a field property adjuster on the National Catastrophe Team right out of college in 2004. As an adjuster I had the opportunity to meet with our customers after some devastating losses to help them in the process of restoring their lives. I met with customers after hurricanes destroyed their houses and tornados left them with no homes. They were so grateful to have a compassionate ear to listen and helping hand to hold. That is when I knew Allstate is where I should be,” says Marline, now a Human Resources Talent Acquisition staff manager supporting the Claims organization.

Marline has held a variety of roles at Allstate. Those positions have helped her grow to the leader she is today, including a Talent Share opportunity Marline was a part of. A Talent Share is a temporary assignment where employees bring their own skills and competencies to a new team while developing themselves in the process.

“After two years of adjusting, I had the opportunity to serve in a Talent Share as a Catastrophe Administrative Manager. In this role I oversaw the daily administrative needs of our catastrophe office after Hurricane Katrina and was also responsible for all of the information technology equipment, compliance, and providing our contingent resources with access to our systems. A year later, I returned to the field as an adjuster and was involved with various projects and mentoring opportunities. In 2008, I became the training coordinator when the catastrophe team was growing by 200 people. I was responsible for the onboarding and training of the new inside and outside property adjusters. I created the curriculum and facilitated training classes for over 200 new employees. The following year, I became a Claims Service Leader with a team of 12 adjusters. I served in this role for four years and lead, inspired, and cultivated a high performance team environment to ensure consistent delivery of company initiatives, exceptional service, outstanding quality, and employee satisfaction. I then had the good fortune of going on [another] Talent Share assignment as a Continuous Improvement Change Agent and was a member of the team that pioneered this movement at Allstate. We partnered with external consultants to create a management system that empowers employees to improve the customer experience and business outcomes.” In 2014, Marline transitioned into the recruiting world.

Marline majored in Human Resources Management, and she was thrilled to have the opportunity to combine her studies with her knowledge of the client and its operation. Marline and her team focus on hiring internal and external candidates for the Claims organization. They work closely with the Claims teams to ensure we are hiring the best people for the jobs. Coming from Claims, Marline has a unique perspective that she uses to help her team be successful.

Working in Human Resources is different from being a Claims Adjuster but both require relationship management. Marline understands the importance of relationship management and is there to step in when needed. She understands that whether in working in Claims or Human Resources, customers should always feel like they are well taken care of. She knew Allstate was the right place for her when her personal purpose matched up with that of the company. “I enjoy working for Allstate because I hold the same values as the organization. I am truly committed to service. I love working on the Claims Talent Acquisition team because I have a connection to their purpose. It is incredibly rewarding to know that we are helping the company to thrive by finding the right talent to deliver on the promise that we sell to our customers when they need us most. We have a team of professionals who are genuinely here to serve and drive results. At Allstate, the possibilities are endless. The company has allowed me so many opportunities to grow and continues to invest in my development. I was able to complete my Masters of Business Administration with the help of tuition reimbursement. I find that I have good harmony between work and my personal life and in addition to all of that, I have worked with incredible people every step of the way.”

Empathy at Work

Learn how Eileen helps customers in their times of need.

“Life insurance can be a very emotional business. Customers buy their policies to protect their families and pay their bills after they’re gone. What we do in Life Claims is important because when it’s time for Allstate to deliver, we’re where the rubber hits the road. It comes down to my team to make good on our promise.” says Eileen, Life Claims Associate

Eileen realizes that times are stressful in the lives of those calling in, so she makes a point to show that she cares, especially when customers share personal stories with her. “You have to be able to shift your personality to match who you’re having the conversation with. I have a different persona with an attorney than with a mother who just lost her son. You have to have that intuition for how to be there for people.” Eileen wants customers to feel comfortable and know we care.

Life claims is just one area of claims that requires a great deal of empathy, but at the same time, it is definitely a rewarding career.

Allstate Insurance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment
and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status.