Outreach Intake Worker – Unity Project (Volunteer)

Position Description: . The London Housing Registry has been a part of London for over 32 years, and part of our success is the strong commitment and loyalty of our volunteers. We are not only serving the chronic and episodic part of the homeless population but anyone who are experiencing a housing crisis.

Our volunteers are the stars of our programs, without them, we will never thrive. We will never reach three decades of community services, helping the most vulnerable segment of our community.

We are looking for the next star, a person who is passionate and dedicated. A person who is searching for meaningful volunteer opportunities. And finally, a person who has a genuine interest in helping others particularly those who are in housing crisis.

If you would like to gain experience in front-line social service and would like to jump start career exploration into social services, this is the place to be!

The Outreach Intake Worker will conduct outreach services off-site to our partner agencies. The volunteer will work for four months as Junior Volunteer and eventually progress to Senior Volunteer. Afterward, mentoring opportunities will be given to further enhance leadership skills.

The Outreach Intake Worker – Unity Project is required to work Monday morning 9:30 am to 11:00 am bi-weekly. The volunteer must be flexible with hours as scheduling can be unpredictable at times.

Skills and Experience Required:
• Knowledge of homeless issues and housing barriers
• Knowledge of The Residential Tenancies Act 2006
• Knowledge of Landlord Tenant Board Procedures and Policy
• Knowledge of housing related legislations (provincial and municipal by-laws)
• Knowledge of income support for low-income individuals and families (OW, ODSP, etc.)
• Tact and diplomacy are required to resolve complex problems and sensitive issues
• Adaptability to deal with a diverse client population and sensitive information
• Excellent communication, problem-solving and presentation skills in order to relate effectively with social agencies and other groups
• Excellent interpersonal skills with the ability to effectively interview and communicate with a diverse population having widely differing needs and requirements
• Excellent oral and written communication skills
• Excellent Writing and computer skills (MS Office, Excel, PowerPoint)

Required Qualifications/Training: Post-secondary education in Sociology, Psychology, Community Development, or a Social Services Certificate from a Community College and/or related work experience

The London Housing Registry encouraged diversity in the work place by encouraging open dialogue, acceptance, and tolerance of everyone’s belief, culture, gender issues and background. We encourage everyone to apply and those who are looking for meaningful volunteering!

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Testimonials

I was handed your phone number by my boss. Your knowledge sent me in the right direction. I was eight months pregnant and homeless and now on my way to bringing my baby into a safe and comfortable environment. I felt at a dead end and was grasping at straws when you literally held out your hands. I came back to London after 14 years and was empty-handed, homeless, alone and with child. I am now feeling secure, warm and on my way to a new life of love and support. Your guidance and knowledge of community services is so needed and I am definitely a small but success story.”

My professional relationship with the London Housing Registry as been built on trust and their expertise of successfully placing individuals who are compatible with my lifestyle and meet my specific needs. It is of my opinion after serving the London community for over 20 years that the London Housing Registry is a crucial and important agency in our community.”

At the time I came here before I had been homeless for a bit. I came here and they managed to help me find a place within my needs and health problems. I found a place but had to move after surgery on my foot and couldn’t use the stairs. I came back and they gave me a lot of information to find a new place. Life is all right now but health wise it’s not. There should be more of this. After exhausting all the other resources it’s good to know that there’s a place like this.”

I have used this service over a dozen times. The London Housing Registry and There staff were Helpful and Efficient In helping me find a new place I now Reside at that I can Afford and am happy with. They have always been there in my time of need.”

Ninety-percent of our clients are currently dependent on Ontario Works funding and they have less then 6 weeks to find housing. Many are not eligible or can not wait for social housing so their only option is to access private listings. These are provided through the hard work and relationships built up with Property Managers through the London Housing Registry. [The London Housing Registry] assists our clients to move quickly into available units and work tirelessly to increase the stock of units available to all that need permanent, affordable housing.”