Ticket service charge for bookings at call centre, city or airport offices

Country of origin

all tariffs

Austria

EUR 45

Country of issue

Europe

All other countries

Albania

EUR 30 / EUR 60 (for C-,D-,J-,Z-,P-,Y-Class)

EUR 45 / EUR 90 (for C-,D-,J-,Z-,P-Class)

Armenia

AMD 8000

AMD 8000

Azerbaijan

EUR 30 / EUR 50 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 70 (for C-,D-,J-,Z,P-Class)

Belarus

EUR 20 / EUR 40 (for C-,D-,J-,Z-,P-Class)

EUR 30 / EUR 60 (for C-,D-,J-,Z-,P-Class)

Belgium

EUR 30

EUR 40

Bosnia Herzegovina

EUR 20

EUR 20

Bulgaria

EUR 30 / EUR 75 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 75 (for C-,D-,J-,Z-,P-Class)

Canada

CAD 20

CAD 20

China

CNY 380

CNY 380

Croatia

EUR 30 / EUR 50 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 75 (or C-,D-,J-,Z-,P-Class)

Cyprus

EUR 40

EUR 65

Czech Republic

CZK 750

CZK 1000

Denmark

DKK 250

DKK 400

Egypt

EGP 250

EGP 250

Finland

EUR 30

EUR 35

France

EUR 10 / EUR 20 (for C-,D-,J-,Z-,P-,Y-,B-Class)

EUR 10 / EUR 20 (for C-,D-,J-,Z-,P-,Y-,B-Class)

Germany

EUR 30

EUR 45

Greece

EUR 30

EUR 45

Great Britain

GBP 15

GBP 15

Hungary

HUF 8400

HUF 8400

Italy

EUR 15

EUR 15

Israel

USD 10 (for Economy-Class) / USD 50 (for Business-Class)

USD 10 (for Economy-Class) / USD 50 (for Business-Class)

Iraq

EUR 45

EUR 45

Japan

JPY 2100 / JPY 4200 (for J-,C-,D-,Z-,P-Class)

JPY 2100 / JPY 4200 (for J-,C-,D-,Z-,P-Class)

Kazachstan

USD 50 / USD 70 (for C-,D-,J-,Z-,P-Class)

USD 50 / USD 70 (for C-,D-,J-,Z-,P-Class)

Kosovo

EUR 40

EUR 50

Latvia

LVL 10

LVL 25

Lithuania

LTL 50

LTL 100

Malta

EUR 25

EUR 35

Macedonia

EUR 30 / EUR 60 (for C-,D-,J-,Z-,P-,Y-Class)

EUR 60 / EUR 100 (for C-,D-,J-,Z-,P-,Y-Class)

Moldavia

EUR 40 / EUR 75 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 75 (for C-,D-,J-,Z-,P-Class)

Montenegro

EUR 40

EUR 40

Netherlands

EUR 22

EUR 32

Norway

NOK 250

NOK 400

Poland

PLN 200

PLN 200

Russia

EUR 35 / EUR 50 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 80 (for C-,D-,J-,Z-,P-Class)

Romania

EUR 40 / EUR 75 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 75 (for C-,D-,J-,Z-,P-Class)

Serbia

EUR 40

EUR 50

Spain

EUR 27 / EUR 37 (for C-,D-,J-,Z-,P-,Y-Class)

EUR 47 / EUR 67 (for C-,D-,J-,Z-,P-,Y-Class)

Slovakia

EUR 23

EUR 23

Slovenia

EUR 30 / EUR 50 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 75 (for C-,D-,J-,Z-,P-Class)

Sweden

SEK 250

SEK 500

Switzerland

CHF 40

CHF 90

Syria

SYP 2000 / SYP 4000 (for C-,D-,J-,Z-,P-Class)

SYP 3500 / SYP 7000 (for C-,D-,J-,Z-,P-Class)

Turkey

EUR 25 / EUR 50 (for C-,D-,J-,Z-,P-Class)

EUR 50 / EUR 100 (for C-,D-,J-,Z-,P-Class)

Ukraine

USD 50

USD 50

USA

USD 20

USD 20

Worldwide service charges

Country of issue

Rebooking/Revalidation

Refund

Reissue

Excess Baggage

Albania

EUR 30

EUR 0

EUR 30

EUR 15

Armenia

AMD 0

AMD 0

AMD 5.000

EUR 15

Austria

EUR 10*/35

EUR 35°

EUR 10*/35**

EUR 15

Azerbaijan

EUR 0

EUR 0

EUR 0

EUR 0

Belarus

EUR 0

EUR 0

EUR 20

EUR 15

Belgium

EUR 35

EUR 0

EUR 35

EUR 10

Bosnia Herzegovina

EUR 0

EUR 0

EUR 30

EUR 15

Bulgaria

EUR 0

EUR 0

EUR 30

EUR 15

Canada

CAD 0

CAD 0

CAD 20

CAD 20

Croatia

EUR 0

EUR 0

EUR 30

EUR 10

Cyprus

EUR 0

EUR 0

EUR 35

EUR 15

Czech Republic

CZK 0

CZK 0

CZK 0

EUR 15

Denmark

EUR 0

EUR 0

EUR 0

EUR 15

Egypt

EUR 0

EUR 0

EUR 0

EUR 0

Finland

EUR 0

EUR 0

EUR 25

EUR 10

France

EUR 10*/35

EUR 0

EUR 10*/35

EUR 15

Germany

EUR 0

EUR 0

EUR 0

EUR 15

Greece

EUR 0

EUR 0

EUR 20

EUR 15

Hungary

HUF 0

HUF 0

HUF 3.500

EUR 15

India

EUR 0

EUR 0

EUR 0

EUR 15

Iran

USD 75*

USD 0

USD 25**

USD 0

Iraq

USD 0

USD 0

USD 0

USD 20

Israel

USD 0

USD 0

USD 75***

USD 15

Italy

EUR 0

EUR 0

EUR 0

EUR 10

Japan

JPY 0*/2.100/4.200 (for J-,C-,D-,Z-,P-Class)

JPY 0

JPY 0*/2.100/4.200 (for J-,C-,D-,Z-,P-Class)

EUR 15

Kazakhstan

EUR 0

EUR 0

EUR 0

EUR 15

Latvia

EUR 0

EUR 0

EUR 0

EUR 10

Lithuania

EUR 0

EUR 0

EUR 0

EUR 15

Luxembourg

EUR 35

EUR 0

EUR 35

EUR 10

Macedonia

EUR 0

EUR 0

EUR 30

EUR 15

Moldova

EUR 0

EUR 0

EUR 35

EUR 15

Montenegro

EUR 0

EUR 0

EUR 30

EUR 15

Netherlands

EUR 35

EUR 0

EUR 35

EUR 10

Norway

EUR 0

EUR 0

EUR 0

EUR 15

Poland

PLN 0

PLN 0

PLN 0

PLN 80

Portugal

EUR 0

EUR 0

EUR 0

EUR 0

Romania

EUR 35

EUR 0

EUR 35

EUR 15

Russia

EUR 0

EUR 0

EUR 35

EUR 15

Serbia

EUR 30****

EUR 0

EUR 30****

EUR 15

Slovakia

EUR 10

EUR 0

EUR 23

EUR 15

Slovenia

EUR 0

EUR 0

EUR 30

EUR 10

Spain

EUR 0

EUR 0

EUR 0

EUR 15

Sweden

EUR 0

EUR 0

EUR 0

EUR 15

Switzerland

CHF 20*/50

CHF 0

CHF 20*/50

EUR 15

Syria

SYP 500

SYP 0

SYP 500

SYP 0

Turkey

EUR 25

EUR 0

EUR 25

EUR 10

Ukraine

USD 50**

USD 0

USD 50

USD 15

United Arab Emirates

AED 75

AED 0

AED 100

AED 75

United Kingdom

GBP 0

GBP 0

GBP 10

GBP 10

USA

USD 0

USD 0

USD 0

USD 0

° Austria only: No service charge will be levied for the refund of taxes and charges on tickets with a non-refundable tariff value of up to 250 EUR, if the refund is made for reasons outside the sphere of the passenger.

* online

** if tickets were bought online but rebooked/reissued offline

*** for tickets not booked at Austrian, but rebooked/reissued at Austrian

**** fee applies for Rebooking/Revalidation/Reissue at Belgrade Airport Office only

Should you have further questions regarding our Service Charges, please contact our Internet Helpdesk at +43 (0)5 1766 1001.