Terms of Service

Fabulous Catering Pty Ltd

Quotations are valid for 30 days from date of issue, unless otherwise stated. Should the customer wish to place an order after such a validity period, then Fabulous Catering, in its sole discretion has the right to amend the original quote to reflect current pricing and availability of goods, prior to accepting the customer’s sales order.

PRICES

Prices are FIRM for the quotation validity period unless stated to contrary. Errors and Omissions on all paperwork, websites, or promotional material, verbal or written are excluded.

DEPOSIT and PAYMENT

All orders over $5000 require a 20% deposit, (or other if specified), required at time of order placement. Otherwise all order below $5000 require a deposit amount of $100. Such deposit will be applied towards invoices raised by Fabulous Catering Pty Ltd for such order, and is not refundable (7 days prior the function) unless, of course, the customer has cause to reject works as would be their right under the laws pertaining to the Sale of Goods in State of Victoria, Australia.

All payments are STRICTLY COD or payment prior, and extra surcharges do apply if customer does not comply and settles final amounts owing later than the date specified. If paying COD, Fabulous Catering Pty Ltd reserves the right to collect Credit Card information to Hold payment against the order, until cash payment has been lodged. Payments made by credit card, including, VISA, Mastercard, AMEX, Diners all incur a 3% surcharge to these cards.

Deposit amounts are also deemed non refundable after a sample demonstration is taken up. The cost of the sample demonstration is $100.00 and shall be deducted from the deposit should be required.

CHANGES TO YOUR ORDER / FINAL NUMBERS

All changes to orders must be placed 3 business days prior to the function. This is working days notice, ie: Wednesday for a Sunday order. If changes needs to be made after this time, then we MAY be able to accommodate your request, however an administration charge may apply. This applies to all facets of the event, being final numbers, menu changes, timing and location details. The

CANCELLATION

Any cancellation made to an order one day prior to the function, then 50% of the balance is fall due. Any cancellation made to an order with more than one week notice prior to the function date, the deposit is fully refundable. If between one day and one week notice, the deposit amount is non-refundable. Please be aware that by taking up a “free sample demonstration” you are foregoing your deposit amount of $100.00, by any terms of above and is deemed nonrefundable.

GST

Fabulous Catering Pty Ltd INCLUDES GST within its finalized quotation documents, it is an additional 10% of the total sell price. All pricing on any marketing matter, being websites, pamphlets, billboards of any description, all EXCLUDE the GST component and a disclaimer is mentioned that prices are exclusive of GST. This amount is then responsibly forwarded to the correct government departments.

NON FABULOUS CATERING PTY LTD PRODUCT USED

It is possible to incorporate your own ideas, help, services and equipment into a plan of a function of Fabulous Catering Pty Ltd. On doing so, Fabulous Catering Pty Ltd holds no liability for accidental damage occurred by these such people involved outside the Fabulous Catering Pty Ltd corporation. Fabulous Catering Pty Ltd also does not recommend this style of involvement and holds no responsibility for the quality and working order of the services and equipment provided from an organization outside of Fabulous Catering Pty Ltd control.

TITLE:

Placing an order to Fabulous Catering Pty Ltd for quoted goods and services is made on the understanding that NO TITLE in such goods and services will pass to the customer until full payment of invoice(s) raised against said order, reach and are cleared with

Fabulous Catering Unit Trust

Westpac Banking Corporation,

BSB: 033 337 ACC: 293 233

LATE PAYMENT

Fabulous Catering reserves the right to charge late payment fees of up to $150.00 if invoices are not paid in full by the due date. Our regular terms of accounts are COD or payment after 7 days from invoice date – this needs to be previously arranged with a member of our staff.

LIMIT OF LIABILITY

Fabulous Catering Pty Ltd shall not be held responsible for any damage occurred by guests of a function held. The guest that has been found to have caused the property damage or alike, is to pay the amount to repair in full. Fabulous Catering Pty Ltd holds no responsibility for the health of our guests whilst attending a function/event, they are therefore responsible for their own actions. If events are to be held in public areas, such as beaches, parks, arcades, or national parklands, Fabulous Catering Pty Ltd holds no responsibility for the loss of any equipment utilized by Fabulous Catering Pty Ltd.

REJECTION OF SERVICE

Fabulous Catering Pty Ltd has the right to reject business if it deems outside of the businesses objectives descriptions, or would be believed to be to impose a too greater risk to the business for the type of guest that it would attract.

DELIVERY

Cold delivery is $40.00 for a cold delivery, this includes all such items as cold fresh platters, frozen finger food, or beverages.

Hot Deliveries are $80.00 within the metropolitan Melbourne / Sydney area, booked from our respective offices. Sauces, napkins, and platters are added on as an optional kit, which is $40.00. Further fees may apply if outside the metropolitan area.

Staffed fully catered functions incur a fee of $15.00 per staff member as travel allowance, but can be higher if outside of the standard delivery area.

SALE OF LIQUOR

VIC Liquor Control Reform Act 1998:
Under the Liquor Control Reform Act 1998 for Victoria, it is an offence:

To supply alcohol to a person under the age of 18 years
For a person under the age of 18 years to purchase or receive liquor

When purchasing packages that contain liquor products, the person purchasing must be over the age of 18.

Fabulous Catering Pty Ltd welcomes anyone to request a view of the liquor license we hold. We reserve the right to refuse purchase and/or request identification for purchase of liquor products.

When purchasing a per glass charge liquor package, it is the customers responsibility to sign off on the appropriate paperwork and receive a receipt upon the day of the function.

BOND

Fabulous Catering Pty Ltd hires out equipment that it uses, such as pie warmers within the Fabulous Catering Pty Ltd range. This can occur a returnable BOND at any time within the negotiations of such business. The BOND can be used to repair and/or replace parts of equipment that Fabulous Catering Pty Ltd owns, if customers cause such damage to the equipment. If damage has occurred, a portion or the entire amount (whichever is needed) of the BOND shall be used to cover these cost of repair. The bond required on equipment is $100. This is fully refundable upon delivery of the equipment back to Fabulous Catering Pty Ltd, provided all equipment is in good working order, and quality of that when delivered. If additional costs are involved within the replacement/repair of equipment, these expenses shall be forwarded to the customer once exceeding the bond amount.

RETURN OF EQUIPMENT

All Fabulous Catering Pty Ltd products are provided with such items that are for rent/hire from Fabulous Catering Pty Ltd. These items are to be returned to Fabulous Catering Pty Ltd in the condition in which they were supplied.

Swinburne University Of Technology

I’m meeting with my team next Tuesday for a debrief on the event, so I’ll reply to your survey once I’ve had a chance to get their feedback too.

Miriam Hagan Events officer

Corporate Shooting Stars – Lauryn Mark

Can you please pass on our thanks to the ‘Fabulous Catering’ team.

I was very impressed with the booking process. I organised this at the last minute causing some anxiety on my part but the process to book in with a specific menu request was met with ease.

Then today the staff member arrived on time and had the food set up and ready on schedule. He was extremely polite and efficient. The quality of the food was also great.

I would like to continue to use your company for my future events. We run these events across Australia making your company a good fit for our experiences.

Lorraine Strong

Hello Jessica.

I have filled in your survey,

However your service and food was excellent,

Alice (I think that was her name) did an excellent job.

I will recommend your company to our friends and Business acquaintances in the future.

Sian Van Pletzen – Club Marriott

Thankyou for looking after our function so well.

The girls on the day were all very professional and extremely organised.

I look forward to doing it all again next year.

I have attached a couple of photos for you. Oh and don’t mind the sneaky ice-cream  the girls deserved it!

Michelle Rogers

I am writing to notify you how happy I am from beginning right through to the end after dealing with your company. It was pot luck I picked your company. You hadn’t been recommended to me, so I just searched the internet and picked you. Ordering was so uncomplicated which was great. I received an email back as promised and a text message a few days prior to the party. I direct payment into your account which was handy as I hate using credit cards. Your staff member was prompt, courteous and had a lovely smile. The food was delivered at the agreed time and was hot as promised. The guests enjoyed the food immensely. To be honest I was a little nervous using a company I just found on the internet but in this case it was the best decision I made. I loved the platters the food were delivered on, the sauces the food came with and the serviettes. I would rate your customer service and product 10/10 as there is nothing I can fault you on. My daughter really had a fantastic 21st Birthday and I was happy I didn’t have to spend it in the kitchen.

Giuliana Salera

I just wanted to thank you all for the hard work that your staff put in on Saturday night for our daughters engagement.
The food was amazing …..so many comments , The staff were fantastic!
The bar staff need a special mention….those two young men were brilliant!!! Nothing was too much trouble and they worked like crazy !!
I highly recommend them .
Thankyou again for making our night so enjoyable …..I did not worry at all about food/drink because your staff had everything under control !!!!!

LJ Hooker Real Estate

Just wanted to say thank you for the catering on Saturday night. It all went well, the chef was great and the food was delicious. Everyone enjoyed.

Fab McClernon

Just wanted to say how “blown away” the guests were with the FFF prepared and level of service on the day of our party.

It was just exceptional what can I say except THANK YOU SO VERY MUCH to you and Jeremy & Pam.

Will be in touch for sure for the next function.

Catherine Da Costa

I just wanted to sent through an email saying, thank you.
The food was delicious last night and was delivered on time, everyone enjoyed themselves and were full after Mexican 🙂
Thank you for your services and hopefully we can use you more in the future.

see your pictures here

#fabulouscatering or @fabulouscatering

Swinburne University Of Technology

Hi Jessica,

Thanks very much to your team last night, it was a great success.

I’m meeting with my team next Tuesday for a debrief on the event, so I’ll reply to your survey once I’ve had a chance to get their feedback too.

Miriam Hagan Events officer

Corporate Shooting Stars – Lauryn Mark

Can you please pass on our thanks to the ‘Fabulous Catering’ team.

I was very impressed with the booking process. I organised this at the last minute causing some anxiety on my part but the process to book in with a specific menu request was met with ease.

Then today the staff member arrived on time and had the food set up and ready on schedule. He was extremely polite and efficient. The quality of the food was also great.

I would like to continue to use your company for my future events. We run these events across Australia making your company a good fit for our experiences.

Lorraine Strong

Hello Jessica.

I have filled in your survey,

However your service and food was excellent,

Alice (I think that was her name) did an excellent job.

I will recommend your company to our friends and Business acquaintances in the future.

Sian Van Pletzen – Club Marriott

Thankyou for looking after our function so well.

The girls on the day were all very professional and extremely organised.

I look forward to doing it all again next year.

I have attached a couple of photos for you. Oh and don’t mind the sneaky ice-cream  the girls deserved it!

Michelle Rogers

I am writing to notify you how happy I am from beginning right through to the end after dealing with your company. It was pot luck I picked your company. You hadn’t been recommended to me, so I just searched the internet and picked you. Ordering was so uncomplicated which was great. I received an email back as promised and a text message a few days prior to the party. I direct payment into your account which was handy as I hate using credit cards. Your staff member was prompt, courteous and had a lovely smile. The food was delivered at the agreed time and was hot as promised. The guests enjoyed the food immensely. To be honest I was a little nervous using a company I just found on the internet but in this case it was the best decision I made. I loved the platters the food were delivered on, the sauces the food came with and the serviettes. I would rate your customer service and product 10/10 as there is nothing I can fault you on. My daughter really had a fantastic 21st Birthday and I was happy I didn’t have to spend it in the kitchen.

Giuliana Salera

I just wanted to thank you all for the hard work that your staff put in on Saturday night for our daughters engagement.
The food was amazing …..so many comments , The staff were fantastic!
The bar staff need a special mention….those two young men were brilliant!!! Nothing was too much trouble and they worked like crazy !!
I highly recommend them .
Thankyou again for making our night so enjoyable …..I did not worry at all about food/drink because your staff had everything under control !!!!!

LJ Hooker Real Estate

Just wanted to say thank you for the catering on Saturday night. It all went well, the chef was great and the food was delicious. Everyone enjoyed.

Fab McClernon

Just wanted to say how “blown away” the guests were with the FFF prepared and level of service on the day of our party.

It was just exceptional what can I say except THANK YOU SO VERY MUCH to you and Jeremy & Pam.

Will be in touch for sure for the next function.

Catherine Da Costa

I just wanted to sent through an email saying, thank you.
The food was delicious last night and was delivered on time, everyone enjoyed themselves and were full after Mexican 🙂
Thank you for your services and hopefully we can use you more in the future.