Posted: Fri Nov 04, 2005 2:35 pm Post subject: What's better than this software? -Maybe the support for it

I'm a network admin.
I've tried a lot of monitoring software - HostMonitor is my favourite one.
Now we have proactive management. And self-healing functions (using the Restart service function)

- We started with version 3.x
- Now we are using the Enterprise + Lifetime for some years
- We are monitoring about 50 locations all over the world from one central HostMonitor
- It's running about 750 tests
- The Remote Monitoring Agent (RMA) feature is very helpful
- - You can have a look from location B to C having HM in A (and an agent in B)
- - We use about 30 RMA agents
- - Cross platform support is implemented in RMA
- The help file is very good.
- - Read it on a cold winter weekend. It's worth.
- - And you'll get many ideas for new tests in your environment.
- The GUI is very easy and good
- You can export and import plain text files. Great for Scripting and mass import
- Defining dependencies will show you exactly where the chain is broken
- Running Rock Solid

- Compare the price to others
- - Enterprise edition + Lifetime updates - $799
- - All new features for the rest of Alex's life - Live long and prosper
- - RMA Agent price is more than OK

I'm sure that I missed dozens of great features ...

Support from Alex is more than great !
- All my mails were answered
- Always quick responses to forum posts
- Normally an answer is given within one day !! (today he needed 20 minutes !!)
- Special bugfixes
- Special enhancements for me (i.e. SNMP test for increases /sec)
- Help on license problems

One reason not to buy HostMonitor: If you need a graphical presentation of your network.

I was going to post my own expirience regarding HostMontior as I cannot praise this package enough - but when I came across your feedback I must say that you took the words right out of my mouth!

We have been running HostMonitor 24x7 for about 4 years now and across this time I have not had the software crash once! (try finding someone willing to say that about any other software package).

We are currently monitoring over 1500 items (just over 3 Million checks a day) and have yet to find any monitoring requirement that HostMonitor has not been able to cater for (and have not had the need to resort to external applications, etc).

A recent request to Alex for an added feature was met with a very friendly and approachable response and within a few days we had a trial solution that was just what we where looking for - NOW THAT'S SERVICE!

I have been in the IT industry for over 16 years and have had the oppourtunity of trialling and working with a number of monitoring packages - but I can confidently say that HostMonitor is by far the most cost effective, flexible, reliable, and adaptable system on the market!