Business Process Analysis

IT Services delivery requires effective Business Process Management.

As part of our service optimization methodology, our experienced Business Process Analysts will create, document and implement a best-practice IT Asset Management process.

By working with key stakeholders and external vendors, our team will analyze your operational process requirements, the tools and documentation you currently utilize and the roles of your staff. This analysis enables the creation of a plan that includes best-practice processes, the usage and updating of tools and an implementation project plan.

The major phases of a Business Process Analysis project include Scoping and Process Planning, Preliminary Design, Testing and Implementation and Deployment. During each of the phases, Align will identify and recommend enhancements to work activities and workflows, roles and responsibilities, asset-oriented business policies, tools and data integration.

Service Overview

Evaluate and document business process with enhancement recommendations

Model workflows, linking documentation and approval authorizations

Provide training on new processes, update documentation and communicate new procedures