Take action against caller ID scams

Avoid scams targeting Hispanic businesses

Hispanic business customers report telephone scams warning that their electric service will be disconnected unless they make a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.

Guard against potential loss from scams

The following are tips to help protect you from potential scams:

Safeguard your personal information and credit card numbers by avoiding giving the information out over the phone. If you gave someone your credit card or checking account information over the phone, report it to the credit card company or bank and law enforcement.

Beware of emails requesting your personal information. PG&E takes your security very seriously. We do not email anyone requesting that they provide personal information without first logging into your online PG&E account or calling us.

Call PG&E at 1-833-500-SCAM (1-833-500-7226) if you're concerned about the legitimacy of a call about a past due bill, service request or request for personal information

Ask to see identification before letting anyone who claims to be a PG&E representative inside your home. PG&E employees always carry their identification and are always willing to show it to you.

Call the PG&E Customer Service line at 1-833-500-SCAM (1-833-500-7226) if a person claiming to be an employee shows identification and you still feel uncomfortable. We will verify an appointment and/or the presence of PG&E in the community. If you still feel threatened, notify local law enforcement.

Expect to receive an automated call from PG&E 48 hours before a scheduled visit. You may also receive a personal call from a PG&E gas service representative before a scheduled visit.