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Hotel is run down. Very old. Room was average even though it was the junior suite. Service was excellent. Sheet were abit sandy and yellowish. The toilet is a 2 star hotel type. Breakfast was nice though. They had great service which made us extend another night despite the hotel outlook.

Hotel is very old, but at a very central location near Nagoya. Sheets were sandy, the bathroom shower faucet was leaky, sound proofing was poor and the non-smoking rooms smelt smoky. We could also hear Chinese New Year songs loudly from the apartments next to it and couldn't sleep well.
We booked three nights there but only stayed for one...

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Thank embedded123

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear Embedded 123,
Thank you very much for your valuable time to share a review on TripAdvisor.
Please accept our sincere apology for the inconvenience you had during your stay with us, we do take a serious note for these shortcomings. Your remarks is highly appreciated for the improvement of our services.
Currently, we are refurbishing our rooms progressively likewise...

Hotel location is within walking distance to Nagoya Hill Mall. Hotel room was average as the toilet was not up to standard. The swimming pool was not maintained.
Breakfast was superb.
The hotel can call for the taxi makes it easier for us to go to our destination. Taxi prices are at reasonable price.

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Thank 953adilaa

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear 953adilla,
Thank you very much for your treasured time to share a review on TripAdvisor.
We are very sorry to know that our facilities don’t meet your expectation. We do have maintained our pool with its green garden so that guests could feel the homey atmosphere. But we are happy that you like the breakfast we served at Nusantara...

My stay in Goodway Hotel was the best so far to Batam in many years. Do plan to stay in Goodway Hotel for all my future trips to Batam. Hope they maintain the good service always. I would be sharing my stay and the wonderful service offered by the staff to my Freinds and encourage them to book with Goodway...

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Thank Gerard C

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear Gerard C,
Warmest greetings from Goodway Hotel Batam!
Thanks for your valuable time to write a very positive review about Goodway Hotel on TripAdvisor.
We are delighted to know that your stay with us always be your best stay and we promise to keep up our standard in services and products.
We look forward to welcome and serve you...

Not too bad for the price. Stayed there 3 day 2 night for $124 Deluxe Room, including breakfast. If in SG, it'll definitely be considered a budget hotel like hotel 81 because of the room and cheap looking bathtub, but considering that this hotel has Jacuzzi, swimming pool, sauna, and gym, it ain't too bad for the price. The hotel...

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Thank qiaoerzxc

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear qiaoerzxc,
Warmest greetings from Goodway Hotel Batam!
Thanks for your valuable time writing a review about our hotel on TripAdvisor and trust our hotel as the place to stay.
We really appreciate when you emphasized our facilities -- as you mentioned, which guests could enjoy if they stay with us with the reasonable price we have offered.
We do...

Our stay in early October at Goodway was met with good services. One particular incident stood out. One of my family members was feeling unwell and upon informing the staff, Ms. Vian (one of the managers on duty) took the liberty to arrange an impromptu visit to a nearby clinic.
The act of generosity from the staff of Goodway is...

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Thank Michael9838

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear Michael,
Warmest greetings from Goodway Hotel Batam!
Thank you very much for sharing your valuable review about the prompt action did by Ms.Vian. We are happy that her assistance was meaningful for you in solving your family member health issue.
It is always a pleasure to help you and we look forward to welcoming you back again soon.
Sincerely,...

Overall quality is good, breakfast is good, room is clean, nearby shopping mall & famous local food streets (sate padang), the only thing they need to improve is the bathroom fixtures where we could not find place to keep soap & shampoo while taking shower.

I had friends staying with us last week at Goodway hotel ( 5 - 7.10.15 ). They all satisfied with the condition of the rooms were clean and large, accomplice friendly services and with a hearty breakfast.I recommend those who come to Batam to stay at Goodway hotel

Cannot wait to came and met the front desk staff beautiful girls and very friendly staff,they all make me feel comfortable when I was stay here, and the GRO Ms.vian really make me, like I'm in myself house thanks goodway,the hotel was very good location, near shopping mall and night entertainment, you all should try this hotel guys.....

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Thank steven g

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear Steven g,
Warmest greetings from Goodway Hotel Batam!
Thanks for your valuable time to write a review on TripAdvisor and to recommend our hotel to other travelers.
We were very happy to serve you during your stay with us. We do hope that you experience the truly hospitality in our hotel, with the humble smile from the staff, the...

i get the sweet moment for my anniversary with my girldfriend,thank you so much for goodway hotel to give suprise for us,specially for the GRO thanks a lot for the decoration room,like it so much!
and in goodway i have speial day with friendly staff in front desk and helpfull,and food in NUSANTARA COFFE HOUSE not bad,will be return back,keep...

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Thank 885rafael

ChrisDeSilva, General Manager at Goodway Hotel Batam, responded to this review

Dear 885rafael,
Warm greetings from Goodway Hotel Batam!
Thanks for sharing your sweet moment with us on TripAdvisor. Yes, when we knew that you intend to celebrate your anniversary, we keenly prepared the surprise for you and love doing that. We wanted to make your stay at Goodway impressive and unforgettable one as Ms.Viant, our GRO really knows how to...

Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District.
Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience.
Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality.
As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people.
Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget.
Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs.
Goodway Hotel Batam also offers access to the nearby Nagoya Shopping
Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel....more less

Additional Information about Goodway Hotel Batam

Price Range:
RM160 - RM603 (Based on Average Rates for a Standard Room)

Hotel Class:3.5 star — Goodway Hotel Batam 3.5*

Number of rooms: 268

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