"I
don't think that anybody coming right out of school is 100 per cent
skilled in doing all that. It takes experience, supervision. It takes a
supervisor to say, 'But when that happened, did you also think that this
might be occurring, too?'"

Trigg also touched on the
much-maligned practice of note-shredding. We have heard of workers on
the front lines and in supervisory roles periodically destroying notes
at all stages of case management.

Today, Trigg sounded aghast by what the inquiry has learned was common practice.

"Never in my wildest dreams," she stated, "did I think somebody was shredding their notes."

Telling words from the top.

Inside the inquiry

With CBC's Katie Nicholson where an inquiry is trying to figure out how a little girl fell through the cracks.