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Special features

Dining

Terranée - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

La Terraza - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Pasta e Basta - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Temple - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

InterContinental Santiago, Santiago, Chile’s small print

Also known as

InterContinental Santiago Hotel

InterContinental Santiago

Intercontinental Santiago Hotel Santiago

Intercontinental Santiago Hotel Santiago

InterContinental Santiago Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Utility surcharge: USD 17.85 per accommodation per night

Optional extras

Self parking costs USD 25 per day

Valet parking costs USD 25 per day

Rollaway beds are available for USD 50 per night

Breakfast costs between USD 20 and USD 25 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)

WiFi is available in guestrooms for USD 20 per day (rates may vary)

WiFi is available in public areas for USD 20 (3-device limit, rates may vary)

Area shuttle service to the casino, shopping center, and ski area is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0From 107 reviews

InterContinental Santiago, Santiago, Chile

Poor2.0

the bathroom was a disaster, dirty and badly cleaned. Never again

Jan. 23, 2019Verified Hotels.com guest review

Carl, gb4 night business trip

InterContinental Santiago, Santiago, Chile

Poor2.0

Horrible experience

our stay was terrible. they have three towers. one is completely run down, dirty. signs all over the place that thy want to renovate. carpets were so dirty that even massive amount of air freshener they were pumping in the air through( that is what I believe they were doing as air freshener smell was unbearable) air conditioning could not take the smell away. I had to fight with the hotel managers to finally change our room to another tower.

Oct. 2, 2018Verified Hotels.com guest review

Sohrab, ca2 night business trip

InterContinental Santiago, Santiago, Chile

Poor2.0

Terrible experience, try to avoid.

Was placed in a hotel room in the back tower. By far the worst hotel room I have ever been placed in and i travel alot for work. It was old, the walls were filthy, carpet was filthy, Bathroom hadn't been updated in what looked like 30 years, there was grout missing in between the tiles. The mattress was sagging, and uncomfortable. The chair for the desk had stains all over it and there were hairs on the bed, there was also a faint mould smell lingering in the air. There was also construction going on during the day which made it very loud in the room at times. When I complained I was forced to pay 100 USD to upgrade to a newer room.
This was a terrible experience, this hotel should have a warning that there are rooms of this condition there and that there is construction going on. I have been in university dorms that were better.

Sep. 7, 2018Verified Hotels.com guest review

Richard, ca2 night business trip

InterContinental Santiago, Santiago, Chile

Good6.0

Great area; rooms need some TLC.

Lobby was beautiful - but the room was in desperate need of a renovation. Bathroom especially - mold on the ceiling, caulking along the tub was stained pink/red. Carpet looked stained and as though carpet powder had recently been shaken over parts of it. Room was simply tired looking with wallpaper that was overused in areas and dirty. I was only there one night so not enough for me to request a room change. I heard that the tower I was in had rooms that were not yet renovated but definitely not the InterContinental Hotel experience that I'm used to. The concierge team was quite friendly but the check in person was less so.

Sep. 12, 2018Verified Hotels.com guest review

Lindsay, caBusiness trip

InterContinental Santiago, Santiago, Chile

Fair4.0

Unpleasant experience

The hotel is nice, however during my stay there was ongoing refurbishment of the third floor and huge noise between 09:00 and 18:30.
The hotel gests were not advised regarding the ongoing repair and had to support that.
Some of the receptionist need to be more tolerant to the guests regarding the complains and to offer solutions, instead of being rude.
Personally I will avoid this hotel in the future.