I went through the purchase process for two (2) Free Items and 24 hours later I am still getting this:
processing_auth

Just a bit rediculous that it takes soooo long for a Free item.

It is doing it to me also. This is the third time. Seems like I am just overwhelming support with another ticket. What happens if I do nothing, does it sit in the "processing_auth" state forever or does it get released and then I can download it?

Now, what 2 free items???? I only saw a post on the Mag. Props. What is the other one?

I found a freebie in the store and went to purchase it. It was giving me hassle that I need to check my billing address. then it said that I do not have any items in my cart. I went to check to see if the order went through and it says pending auth.

I went through the purchase process for two (2) Free Items and 24 hours later I am still getting this:
processing_auth

Just a bit rediculous that it takes soooo long for a Free item.

It is doing it to me also. This is the third time. Seems like I am just overwhelming support with another ticket. What happens if I do nothing, does it sit in the "processing_auth" state forever or does it get released and then I can download it?

Now, what 2 free items???? I only saw a post on the Mag. Props. What is the other one?

Pop into the Members Only forum, check the new Sticky at the top of that forum

I went through the purchase process for two (2) Free Items and 24 hours later I am still getting this:
processing_auth

Just a bit rediculous that it takes soooo long for a Free item.

It is doing it to me also. This is the third time. Seems like I am just overwhelming support with another ticket. What happens if I do nothing, does it sit in the "processing_auth" state forever or does it get released and then I can download it?

Now, what 2 free items???? I only saw a post on the Mag. Props. What is the other one?

Your order is now complete and available. Sorry, we have had issues with processing some of these free orders.

So, I happen to be one of the unlucky ones as well. "Bought" two freebie items today (separately) - the first (Steam Aircraft Dragon) ended up as "processing_auth", the second is complete. The same thing happened to me a few weeks back already, so it must be a reccuring bug. I would think DAZ must have had fixed that by now.

I went through the purchase process for two (2) Free Items and 24 hours later I am still getting this:
processing_auth

Just a bit rediculous that it takes soooo long for a Free item.

It is doing it to me also. This is the third time. Seems like I am just overwhelming support with another ticket. What happens if I do nothing, does it sit in the "processing_auth" state forever or does it get released and then I can download it?

Now, what 2 free items???? I only saw a post on the Mag. Props. What is the other one?

Your order is now complete and available. Sorry, we have had issues with processing some of these free orders.

So, I happen to be one of the unlucky ones as well. "Bought" two freebie items today (separately) - the first (Steam Aircraft Dragon) ended up as "processing_auth", the second is complete. The same thing happened to me a few weeks back already, so it must be a reccuring bug. I would think DAZ must have had fixed that by now.

You should be set, I've been able to complete your pending order. Sorry for the issue. We are seeing this on only a handful of orders.

I have two orders stuck in processing_auth. I had three orders today, all of them were free. The only one that went through was the first one which had only the PC freebie. I still have not been able to download the weekly freebie.

Same here. I tried to get the Stage magic props & the same thing happened as earlier described - it disappeared from my cart, reappeared & then pending auth. This was 2 DAYS ago. I haven't sent in a ticket yet. I can't find the new link to do so in this wonderful new store.

Same here. I tried to get the Stage magic props & the same thing happened as earlier described - it disappeared from my cart, reappeared & then pending auth. This was 2 DAYS ago. I haven't sent in a ticket yet. I can't find the new link to do so in this wonderful new store.

For future reference To use the help system, click Help at the top of the forum. You get a drop down box with options. Select "Contact Us" that takes you to another screen, and the middle button is the one to use to send a support ticket to Zendesk.