Collections / Customer Retention Specialist

Collections / Customer Retention Specialist

As a Customer Retention Specialist, you’ll be working in our state-of-the-art, open-plan call center in historic Wedgewood. Help us continue to revolutionize the financial industry as one of our key representatives that provides courteous 1st Party Collections with payment reminder and arrangement calls to our existing customers. At Advance Financial our mission is to continue to be a leading retailer of financial services in the communities we serve. We are in the business of serving others and we value our employees as our most important asset. Since 1996 we have grown our fintech business to 90+ stores in Tennessee in addition to offering loans in 11 states online! We grow our business by building strong and profitable relationships with our employees and our customers. We are now 1000+ employees strong and growing. Advance with us!
What You’ll Do as a Collections/Customer Retention Specialist:

Make outbound reminder calls and assist customers with payment options

Conduct outbound reminder calls and assist customers with payment options over the phone or in store

Complies with all state and federal laws governing the financial services industry