Archive for the ‘smart meters’ Category

Over the past year, a revolt against the rollout of utility Pacific Gas & Electric’s smart meters has swept through Northern California as some customers claimed the devices’ wireless transmission of electricity data was harming their health. In response, city councils in a number of cities tried to ban their installation.

On Thursday, PG&E, acting under orders from state regulators, unveiled a proposal to let customers have their smart meter’s radio turned off — for a price. PG&E would charge a one-time fee ranging from $105 to $270 and then customers would pay between $14 and $20 a month for two years. All in all, it would cost about $600 for the average customer to disable their smart meter.

“This cost is based on what it costs PG&E to disable the radio, adjust our IT system, adjust our billing system, and to manually read customers,” Paul Moreno, a PG&E spokesperson, said in an email.

In other words, that’s the price of dumbing down smart meters.

Tens of the millions of the devices are being installed nationwide and are a linchpin of the coming smart grid. Smart meters monitor electricity use in real time, allowing utilities to better balance supply and demand and charge accordingly. Customers can use that data to adjust their electricity use when rates are high and pinpoint the power hogs in their homes.

PG&E expects nearly 150,000 of its 5.1 million customers to shut down their smart meters’ radio transmitters.

“There is a loss of the benefits of the smart grid (power outage detection, ability to participate in demand response programs to reduce peak demand energy and better utilize renewable power),” said Moreno.

While the rollout has gone fairly smoothly in Southern California, some activists in the greater Bay Area claim the frequencies emitted by the smart meters’ wireless transmitters have triggered migraines and myriad other health problems.

“I’m here to charge you with the following criminal counts,” one person told members of the California Public Utilities Commission at a meeting last September. “This is misguided, Big Brother green ideology that the smart meters support.”

“This is massive experimentation of massive proportions and we are the victims,” declared another person.

Mobile phones, microwave ovens, and a host of other household gadgets also emit such frequencies, and to date there has been no scientific evidence to support claims about the health effects of smart meters.

(When I was at Southern California Edison in Los Angeles last October, an executive told me that utility had received only a handful of complaints about its smart meters.)

Nonetheless, regulators ordered PG&E to allow customers to opt out of the smart-meter program. The utilities commission must approve the utility’s proposal, so expect more fireworks over the cost of disabling smart meters.

photo: Todd Woody

I wrote this story for Grist, where it first appeared.

When experts try to describe the smart grid, their favorite analogy is the internet.

Just as the internet enabled interactive, two-way communication, the smart grid, we’re told, will deploy sensors and software to digitize a century-old analog electricity distribution system, transforming it into one capable of integrating renewable energy and decentralizing power production.

But while the benefits of the internet are manifest — YouTube, Facebook, Grist! — what will the smart grid do for you and me?

For most people, the most familiar part of the smart grid is the smart meter, those wireless digital devices being installed in homes by the millions so that residents can monitor electricity use in real time rather than through a monthly utility bill that arrives long after the power has been consumed.

Smart meters have been controversial in Northern California, where a number of communities have moved to ban the devices over fears about the potential health effects from their emission of electromagnetic frequencies. (Mobile phones, televisions, and other electronic devices also emit electromagnetic frequencies, and so far there has been no scientific evidence to support the health claims about smart meters.)

A sunnier view of the smart meter as a gateway to a new energy future emerges in Los Angeles, where utility Southern California Edison has built a model home with smart grid technology embedded in everything from the dishwasher to the thermostat.

“It’s much easier to show than tell,” says Mindy McDonald, a Southern California Edison project manager. She is standing outside the “Smart Energy Experience” home that’s been constructed inside the utility’s Customer Technology Application Center, just off the 210 freeway in the inland suburb of Irwindale. “Grappling with the smart grid, it’s much easier to just walk people through,” says McDonald.

The idea is to show people how smart grid technology can cut their electricity bills, reduce the need to build additional fossil fuel plants, and therefore cut greenhouse gas emissions.

A Coda electric car is parked in the stylish suburban ranch’s garage. Solar panels, a solar hot water system, and a wind turbine sit on the roof. LEDs provide the home’s lighting, and every appliance contains communication chips, allowing them to “talk” to each other and to the utility through the smart meter attached to the front of the house.

A video screen in the living room displays the home’s energy management system, and a large flat screen in the kitchen tracks the amount of electricity being consumed and its cost.

When McDonald turns on the washing machine and the air conditioner and then plugs in the car, an “energy speedometer” on the screen shows the cost of electricity rapidly accelerating from 11 cents an hour to $2.81. The display also tells the homeowner how much electricity has been consumed so far in the day and the price per kilowatt-hour.

“It’s really has an impact when you can see how much it’s costing and they realize that maybe they should turn something off,” McDonald says. “Most people don’t pay any attention to what electricity costs until they get their bill and it’s too late to do anything about it.”

The utility so far has installed smart meters in about a fifth of the 4.9 million households and businesses it serves. Beginning in January, those customers can set a monthly electricity budget and receive a text alert, email, or phone call when they’re on track to exceed their limit, according to McDonald.

Another upcoming program, called Save Power Days, will let customers sign up to have their electricity consumption automatically curtailed when demand — and prices — spike, say on a hot summer afternoon. In return, they could save up to $200 a year on their bills.

“Your meter would receive a notification and send it to your programmable communicating thermostat, and it would automatically raise or lower the home’s temperature,” says McDonald. “If you have energy management system, you could set it up any way you want.”

She touches the iPad that controls the house to show how a smart house would react. When the meter signals the energy management system, it adjusts the thermostats, turns off the air conditioner, and switches on ceiling fans. Window blinds lower to block sunlight and keep the house cooler while the lights are dimmed.

“It’s all automatic,” notes McDonald. “If you are home and you don’t want to participate, you can opt out by turning up thermostat temperature, or just push ‘opt out’ on the screen.”

Theodore F. Craver, Jr., chief executive of Edison International, the utility’s parent company, said in an interview that these technologies will change people’s relationship with the energy system.

“Most people think it’s out of sight, out of mind — as long as the light switch goes on and an appliance can be plugged in, that’s it,” he says. “Now the customer will interact with the grid instead of just being passive.”

The question is just how successful utilities will be at persuading people to become active participants in managing their energy consumption.

“Too many of them are saying just giving people more and better information about electricity use, for example, is automatically a huge environmental plus,” Ralph Cavanagh, the co-director of energy programs for the Natural Resources Defense Council, said at the E2 Environmental Entrepreneurs recent conference.

“I’m all for better information but the average electric bill in the average U.S. household is $3 a day,” he continued. “If all you’re talking about is giving people more and better information about their $3 a day, at some point many of them are going to conclude that they have more important things to do with their time.”

Said Jesse Berst, president of the Center for Smart Energy, a research and consulting firm in Redmond, Wash.: “I think it’s a lot easier to teach devices to be smart about energy than to teach people to be smart about energy. I don’t see people clustered around the warmth of the home energy management console.”

They might well start paying more attention when utilities begin introducing what is called “time of day” pricing. Since the smart grid lets utilities monitor electricity consumption in real time, they can start charging consumers higher prices when demand spikes and thus the cost of power rises.

In other words, if you set your air conditioner at arctic temperatures when all your neighbors are cranking up their units on a sweltering day, you’ll pay the price. The flip side is that your smart meter could tell your smart washing machine and dishwasher to delay switching on until power prices drop in the evening.

The smart grid offers Joe and Josephine Ratepayer other benefits as well. For instance, if a storm knocks out a power line, all the 1,500 homes on a typical Southern California Edison circuit served by that line will lose electricity. The utility usually doesn’t find out about such outages until customers call to complain. It can be hours before a repair crew can be dispatched and the problem located and fixed.

As part of its smart grid program, Southern California Edison will be installing sensors on the top of power poles to monitor the circuit. If a line goes down, sensors will reroute power to minimize the number of homes affected by a blackout. The sensors will also notify the utility of the problem and its location and the system will automatically dispatch a repair crew.

That means fewer people sitting in the dark.

Edison International’s Craver says that a grid with this kind of smarts could make a huge difference. “There’s such a high potential for change, and a perhaps pretty radical difference that will start to be created where the grid has a two-way communications capability, and some level of intelligence actually built into the system.”

On Thursday in The New York Times, I write about an independent report that finds that PG&E’s smart meters are not responsible for higher utility bills incurred by some customers:

After Pacific Gas & Electric, the giant California utility, began installing smart meters in the state’s Central Valley, the company was swamped with complaints from residents that their utility bills had increased.

But an independent review of the smart meters released Thursday found that the devices were functioning properly and attributed the high charges to a heat wave last year that coincided with their installation as well as poor customer service by P.G.&.E.

“They are accurately recording usage and throughout our evaluation we found no systemic issues,” Stacey Wood, an executive with the Structure Group, a Houston consulting company, said on Thursday at a meeting of the California Public Utilities Commission. “We did identify there were weakness in the focus on customer service.”

The utilities commission hired the Structure Group to conduct test P.G.&.E’s smart meters and conduct a technical review.

The digital devices wirelessly transmit data on a home’s electricity and natural gas usage to utilities while allowing residents to monitor their electricity consumption in real time. Smart meters are considered a linchpin for the development of a smart power grid and tens of millions of the gadgets are set to be installed nationwide in coming years.

But the rollout has been anything but smooth in California, where nearly 10 million smart meters will be deployed.

“By the fall of 2009, the C.P.U.C. had received over 600 smart meter consumer complaints about ‘unexpectedly high’ bills and allegations that the new electric smart meters were not accurately recording electric usage, almost all of which were from P.G.&E.’s service area,” according to the Structure Report.

The consulting firm said it then tested more than 750 smart meters in the laboratory and in the field and reviewed utility account records for 1,378 customers, including those that had complained of abnormally high bills.

The study attributed some residents’ higher bills to a 2009 heat wave in Kern County as well as increased electricity usage due to new swimming pools or additions to their homes.

Then there was P.G.&E.’s handling of the controversy.

“P.G.&E. processes did not address the customer concerns associated with the new equipment and usage changes,” the report said. “Customer skepticism regarding the new advanced meter technology was not effectively addressed by P.G.&E. on a timely basis.”

About Green Wombat

Green Wombat is written by
Todd Woody, a veteran environmental journalist based in California who writes for The New York Times, the Los Angeles Times, Grist and Yale e360. He's one of the few people on the planet who have held a northern hairy-nosed wombat in the wild.

Todd formerly was a senior editor at Fortune magazine, an assistant managing editor at Business 2.0 magazine and the business editor of the San Jose Mercury News.