Terms & Conditions

TERMS & CONDITIONS
First things first, please read these terms carefully and print and keep a copy for reference. Please also refer to other areas of our site that will provide a useful insight on how we do business and how we want to look after you as a customer.

ORDERING
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. Please ensure you factor this into your plans to receive your order.

We reserve the right not to accept any order.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

All goods are offered subject to availability. We cannot guarantee the availability of specific vintages. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.

DELIVERY
For orders of all items we normally aim to achieve delivery within 48 hours of your order (please allow up to seven days for delivery of your order.) However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.

We may use an independent courier. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.

Mainland UK delivery is £10+VAT. Deliveries to Eire, Northern Ireland, some areas of Scotland, Scottish Highlands and Islands are subject to a delivery supplement. (for prices for delivery to different areas of the UK, see delivery page.) The total cost of delivery will be calculated during the checkout process using your postcode.

We do not deliver to destinations outside the UK.
All prices are inclusive of UK VAT.

Promotional offers and prices are as stated, with no further discounts available.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.

We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience. Cancellations and complaints

You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in their entirety and in merchantable condition.

In the event of complaint please e-mail [email protected] giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

For the purposes of the prevention or detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

REVIEWS, COMMENTS AND CONTENT
Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

We reserve the right, to remove or edit any content.
If you post content or submit material, unless indicated otherwise you:
1. Grant Francis fine wines and its affiliates a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.
2. Grant Francis fine wines and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
3. Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
4. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Francis fine wines , the content and material is accurate; use of the content and material you supply does not breach any Francis fine wines policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Francis Fine Wines and its affiliates for all claims brought by a third party against Francis Fine Wines or its affiliates arising out of or in connection with a breach of any of these warranties.

CORRESPONDENCE
In the first instance please contact us by e-mail, fax or telephone, as indicated on your order confirmation email and on the website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the UK and any disputes will be decided only by the UK courts.