Product Details

Vendor Details

ExakTime

www.exaktime.com

Founded 2000

United States

About ExakTime

ExakTime is a two-decade leader in time tracking for construction and field-based industries. Our robust, easy-to-use time tracking app syncs directly with our user-friendly cloud software, providing real-time data from the field on attendance, hours, cost codes and more that you can access, and act on, from anywhere. ExakTime Mobile runs on Android and iOS phones and tablets, while our time tracking software integrates with all major accounting programs.

Pros: The GPS locator showed when an employee was not at the location. When they attempted to punch in for work before they even left their house, the system would flag it red and the employee would have to be truthful. This was an important aspect to saving our company money. When you have 40 employees and several of them are making upwards or more and they are punching in for an extra 15-30 minutes daily, it makes a large difference. It also made job costing a breeze. Instead of spending several hours job costing a big job weekly, a few selections in the report screen and there is a complete breakdown within just a couple of minutes. This was an excellent money and time saver aspect of the program. Also, being able to just hit a few buttons and transfer all the time records to my accounting software for payroll is a miraculous thing for me. Instead of spending hours on time records for payroll, a couple of minutes and there it is, ready to go. On the accounting side of the program, just the money saved in time alone, paid for the program in all actuality.

Cons: If the employee turns off the GPS locator on their mobile device, they can beat the system. It is overall a great program.

Overall: Saves time and money from start to finish.

75% of the time I really enjoy exaktime. The other 25% of the time I have problems with it.

Jun 14, 2018

Jessica C.

Accounts Receivables

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: I really like being able to track hours and records, and run customized reports. I also like that we don't have to bring the clocks in to collect the hours.

Cons: The thing I like least about the software is the updates. Every time it updates, another problem is created. I am not a person who gets frustrated easily, but after years of bad experiences with customer support I tend to get frustrated easily when I have to talk to them. We usually run into problems while doing payroll, and then we have to wait for them to call us back. After they call back I have to spend a couple hours on the phone trying to troubleshoot the problem, at the most inconvenient time. We purchased the software in 2011, and so we know how it works and what reports are available because we have been using the same functions and reports for years. If something breaks and I call in to support I am frequently told that has never been an option and if it was than it was a flaw in the program, or that we have been doing things wrong and we shouldn't be doing our payroll the way we are doing it.

Vendor Response

by ExakTime
on June 21, 2018

Hello Jessica,

Thank you for giving us your valuable feedback. I am going to be passing it along to our product support teams so that they can work on making improvements based off of your feedback.

We're loving it!

Mar 30, 2017

Vince R.

Business Manager

Construction, 51-200 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: tracks time well

bread crumbs

Cons: would like geotraker to continue to run as long as ppl are punched in even if they close the app

would like a few more customization options, but pretty good overall

Overall: This move to the web has made things a lot better, and the support has been fantastic!! The live chat and response time/efficiency of the support team has made things far easier for our entire team!!

Recommendations to other buyers: You guys have done great here! Would like to see the ability for workers to enter daily logs that coincide with their hours worked instead of having to punch in under different codes when task switching. So they would just punch in when starting and out when ending. If they work 8 hours, they have to fill in 8hrs of activities in daily logs for that day. like this:
Project ABC Jan 2 xxx
hrs Task
2 floor protection on 1st floor
5.5 framing washroom #1
0.5 clean up site
----
8
and make it so that what ever the number of hours they worked according to the punch in/out times, you can't save your log until you've filled out that number of hours in your daily log for that day.

The updates have been better, and faster. This makes payroll a lot easier and keeps employees honest

Jun 26, 2018

Shana H.

Office Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: I like that you are able to leave comments on the actual timecards, it saves a lot of time from the field notes. I also like that you can see where the employees are clocking in and out from. I wish it would automatically ask them .. "Why are you clocking in here outside of the geotracker" so that they have to answer or say it was a mistake and they meant to clock out earlier. I also like all the different security settings.

Cons: The part that I least like about it is that when I am adjusting the time records, it can be very slow. Also, there are way too many report options and it is hard to figure out the right one you want and it takes too long.

Vendor Response

by ExakTime
on June 29, 2018

Hello Shana,

Thank you for your review. We are constantly working to make updates to our services so that we can better serve our customers so we are glad to hear that you have been enjoying some of our latest updates.

This app doesn't do much -causes alot of additional work later for me and the office. No integration

Mar 01, 2018

Jake C.

pm

Construction, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its half a step better than paper. I like that they have mobile apps but they don't have much useful data other than punches.

Cons: No accounting or payroll integration. Data dump only. They like to do the sell and run. Never heard from the sales guy again and can't get real help from support.

Overall: Not much other than it gave us something else to use besides paper of excel. Not really happy with the product or their approach to helping customers. Seems like a take it or shake it approach with them on support and product enhancements. Sales guy was all pressure and daily hammering on the phone until we bought, then crickets.

Vendor Response

by ExakTime
on March 08, 2018

Hi Jake,
We have tried to locate you and the company listed in your review and don't see either as a customer or user. Our mission is to help our customers save time and money every day while using our system.

Please give us a call @ 888-788-8463 at your earliest convenience so we can help you get setup properly.

Best regards,
ExakTime

We've used the hornets and the mobile app and both are great!

Aug 08, 2017

Lindsay M.

Office Manager

Construction, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Time Summit is pretty easy to use and it has really helped speed up the payroll process. Each employee clocks in themselves on their iPhone/iPad and I really love the GeoFence option that shows where they clocked in/out. The customer service is AMAZING. I've had to call a few times and the help is always outstanding.

Cons: Setup for the mobile app requires some work on the office end. I wish the setup code didn't change so frequently. I also wish the verification email didn't expire so quickly. I have to constantly resend the verification emails to employees. I'm not a huge fan of the new internet based Time Summit. It doesn't save/update well and I have to click Save a few times and then switch to another employee for it to calculate correctly.

Overall: Speeds up payroll.

horrendous

Mar 21, 2018

paul k.

owner

Electrical/Electronic Manufacturing, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: worst customer service would not recommend them for anything -product cannot be used after set date until over inflated fee for non existent maintenance is paid

-

Cons: We had purchased product for 5 years apon Exact time upgrading system and the day before our payroll we were locked out of our time clock employees time data therefore blackmailing us to pay annually fee of 4000 dollars to retrieve It

Worst customer service ever

Overall: none

Vendor Response

by ExakTime
on April 20, 2018

We are very sorry that you are having a bad experience working with us. Our customers¿ satisfaction and success is always our number one goal. Looking into your problem, we can see that your computer crashed, affecting your ExakTime system and other programs and preventing you from processing payroll. At the time your system crashed you were not covered under a support agreement; however, we recovered your data and upgraded your system (at a discounted rate) to our new cloud-based solution, which includes many new helpful features and unlimited support.

We have reached out to you several times to provide training, but all of our calls have gone unanswered. We ask that you please contact us at your earliest convenience so we can work through this problem. Your company¿s success with using our system is a top priority.

ExakTime Reivew

Mar 30, 2017

Michael B.

President

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use

Cons: The old system was slow running on my computer.

Overall: We have been using the ExakTime system for a number of years. Our old way of keeping time records was having the guys write their daily times on timecards. At the end of our two week payroll, I would have to add up all the hours, which was very time consuming. Besides that, I felt like most of the guys were rounding their times to the next 15 minutes each way in their favor. By using the new system of ExakTime, we have reduced the amount of "fluff" time on each of our employees times. Another huge aspect of this system that we benefit from is for our Time and Material jobs. Its very easy to run a report at the end of the job and tally the exact time we spent on that particular job. I love the new upgrade with having our own website to log onto from any computer, tablet or mobile device. I'd recommend, and have, this software to anyone in the construction field!

I love ExakTime, it takes a bit off of my work load!

Aug 15, 2017

Shana H.

Office Manager

Construction, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love viewing the reports, and how each paycheck is already set to our pay period. I also like the field notes area, I wish we could save the field notes, and when they are accidently deleted, to be able to retrieve them some how.

Cons: When I am creating a location and need to add a cost code that's not already in the system, it is a pain to have to back out of the location and go in to the cost code page, I wish I could add a cost code on the fly while creating a new job location! I would also like to delete and clean up old cost codes I wont use again, instead of just making them inactive.

Overall: Not having to change hours to decimals by myself!

ExakCare Renewal

Aug 23, 2016

Mackenzie S.

Administrative Office Assistant

Construction, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: It is mostly user-friendly and even when I come across certain components I have trouble with, calling the customer service line usually does the trick!

Cons: Only one thing I've come across where I have a hard time with the software is obtaining original clock-in/clock-out times once they've been edited. This is minimal and we've created a process where there is no need to locate the original times, but an easier way to access the original employee's time card with clock-in/clock-out times would be great!

Overall: I called inquiring an ExakCare Renewal e-mail we had received. Jeremy was very helpful in explaining the prorated amounts per Hornet as well as updating our account information as we have recently moved to a new location.

Recommendations to other buyers: It would also be fantastic if ExakTime was Computerease compatible. Currently, the reports do not transfer from ExakTime to Computerease, so we have to adjust time cards with ExakTime, export the reports to a PDF, e-mail the reports to Accounting so they can manually type in each employee's timecard and run the reports from Computerease.

Easy to use. Basic functions but work well for what my company needs for time tracking purposes.

Jun 28, 2018

Ashley D.

Office Administrator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Works well with many different jobs, job locations, and different cost codes. This software works well on both the admin side and the employee side. It is simple enough for employees to use on their own without much explanation.

Cons: The field reports section could use some work. I love the ability to write field notes, but sometimes there are errors or delayed notes. Also, if the employee doesn't "log in" to a field note correctly you cannot go back and find it once deleted from notes overall section. However, this is not a deal breaker for the product.

Vendor Response

by ExakTime
on June 29, 2018

Hi Ashley,

It is good to hear that the straightforward approach of our mobile app has made it easy for your employees to use. Thank you for your review, we love to get feedback from our customers!

It's very easy to log in and see who is where, and what they are doing

May 01, 2017

Graham B.

Owner - Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The interface is easy to use. I like the simplicity of adjusting time and making changes. For the most part the user interface is intuitive. The crew seems to like the independence and simplicity. For instance, if someone is picking up at a lumber yard to start the day they can clock in there, rather than waiting til they get the job site and using a hornet. Before they had to beg me to adjust their time...which was hard to remember. Everyone often forgot, but just a quick photo plus the geotracker component and I can see that they were, indeed, at the lumber yard.

Cons: There is a very big con, which is the lag time that occurs when using Linx software to move the Time Summit data into QB. When everything was l hard-drive based this was a seemless interface. Now, with the Linx being hard drive based and the Time being web based I have interminable delays. It's very very frustrating. There are other related problems too, such as before if I checked a box for time, but synced or uploaded to a different company, then the time would not go through. Now, the time goes through and gets put into QB for the wrong company. It's a problem.

Overall: Quickly knowing who is where, and sycning records to QB

Fairly Simple to Use

Apr 03, 2017

Lisa L.

Secretary

Construction, 51-200 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's easy to use and offers multiple ways for employees to record their time.

Overall: Overall, I like the system. I would like to see more versatility in the reports. There are tons of data recorded but not accessible. I would also like to see the data entry screens more compatible with traditional typist skills, specifically not having to take hands off the keyboard to move the cursor with the mouse.

Recommendations to other buyers: I wish changes could be implemented more easily. The submitting and voting seems a bit tedious.

Not happy based on my comments in the "Cons" section. Too much over promising and under delivering.

May 01, 2017

Tony S.

President

11-50 employees

Used the software for: 6-12 months

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

1
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy for employees to use in the field but unhappy with our inability to use all of the reports because they are not based on our working day. Need to be able to adjust the 24 hour clock so that it is not based on a calendar day of 24 hours.

Cons: The software does not allow us to run reports based on our worker's schedules. We need to be able to adjust the hours of what is considered a day. Right now it resets at midnight but that is not how we operate. I was told in July that this feature would be added in the next 90 days. We are now almost 10 months into using the program and the feature still has not been added. If this is not resolved in the next 30 days, I will begin to look for another option rather than renew.

Overall: Electronic capturing of time records and eliminating ability to inflate their working time.

It did not meet our expectations .

Jun 18, 2018

steve L.

CEO

Construction, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It does allow us to monitor the employees .

We can print out the time sheets so that we do not need time cards.

It does allow us to no the location of each employee.

Cons: It does not link with our payroll software like we were told when we purchased it.

You can not remove employees after they leave to make room for new employees.

The payroll is calculated by the Canadian laws.

The customer support is not very good.

Overall: It did save some time in the office because we did not have to look at time cards filled out by employees.

Vendor Response

by ExakTime
on June 20, 2018

Hello Steve,

Thank you for your feedback. I would love to have one of our technical support reps go over the process of inactivating employees to free up licenses once they leave the company as well as viewing employee that are clocked in using the site hub feature. Feel free to give us a call at 888-788-8463 to have one of our reps go over it.

ExakTime is a fair value for the money.

Aug 08, 2017

Jesse P.

CEO

Electrical/Electronic Manufacturing, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to quickly add employees to the system is nice since they chanced to a subscription model.

Cons: Limited features and VERY limited customization options. The program is what it is, and you need to make your business work around it. The worst part of this is that employees can't see how many hours they've worked from the phone app. It would be nice for employees to see their hours at the very least, and possibly even get alerts at set increments.

ExakTime provides excellent data, reports, and payroll streamlining.

Aug 08, 2017

Jessica G.

Controller

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Pros: I love having the time clocking details on a daily basis with excellent reporting capabilities. Being able to open several windows to simultaneously review the time card, Field Notes, Map Tool, and reports to verify time records is so helpful. I love the interactive maps and color coded icons in the time card details.

Cons: The online system has periods of very slow processing, which can be frustrating and inefficient. I don't often have to call into customer service with a technical question, but when I do, having to wait for technical support to call me back is also an efficiency challenge.

we use it for our commercial roofing construction company.

Jun 14, 2018

Mike M.

Service Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Pros: I like the fact that it allows us the ability to clock in with ether cell phones for our service crews or onsite job clocks for our production crews.

Cons: We struggle with the reporting and separating of the jobs and tasks. our technicians in the service will work on several jobs through out the day and travel between each. our production crews will be on a single project working on several different tasks the difficulty is in getting reports to project managers.

Vendor Response

by ExakTime
on June 19, 2018

Hello Mike,

Thank you for taking the time to review our services. I am glad that our mobile app has made clocking in easier for your crews.

Best Time Tracking Solution

Nov 23, 2016

Rachel J.

Admin

Mining & Metals, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simple to use, simple to implement, saves us thousands on each payroll.

Cons: I wish it would alert me when people forget to clock in or are approaching overtime

Overall: I have had the mobile time app for about 2 years now and absolutely love it. Have tried at least 3 other time keeping apps, some are free and some have very minimal cost and those do not compare to ExakTime. I can always get help, its easy to understand and easy for my guys to use. Don't remember how I lived without it!

Recommendations to other buyers: Paper time cards are not the way to go

Easy way to manage employees, especially in the service industry.

Jun 05, 2018

Kelli F.

Office Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that you can clock in and out anywhere. This helps us tremendously as most of our employees are our in the field. We can also set geofences around locations and see where they are clocking in/out on a map. It also calculates time by the minute, which makes payroll much easier.

Cons: The few times I have had to reach out to customer service-the response is not prompt. Also, it'd be nice if we could purchase one "seat" at a time.

Vendor Response

by ExakTime
on June 08, 2018

Hi Kelli,

We appreciate your feedback! Glad to hear that you are enjoying the system and that it is helping make your payroll process much easier.

Cons: - Requires some customization to integrate with existing systems

- Excel reports are slightly clunky because of "stylized" formatting

Vendor Response

by ExakTime
on July 13, 2018

Hello Sloan,

Thank you very much for your review, it is greatly appreciated. It is always nice to hear that we are able to make time tracking and reporting a much easier process.

Easy to use and very intuitive. Highly recommend to anyone.

Apr 30, 2018

Scott D.

Vice President

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Easy to use...user friendly. Anyone can navigate through the software to all the different available options without having to go through a tutorial or manual. Also, the customer service is top notch (not that we've needed much).

Cons: So far I haven't notice anything that's super terrible but one thing I think that can improved upon is the reporting features and options...or should I say not many options. I feel they could offer more reporting options based on all the different types of data that is collected. I'm sure there are many different needs for different companies, so that may be part of the reason why there aren't a ton of reporting options.

Vendor Response

by ExakTime
on May 31, 2018

Hello Scott,

Thank you very much for your feedback. I'm glad you are enjoying our product. We will submit your feedback to our product teams.

It provides and easy system to use for our carpenters in the field and the office staff.

May 02, 2017

Barbara W.

Office Manager

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: That all of the reports tally correctly. Not all software does which was an awful surprise to us! sorry

Cons: I cannot print a report using Safari but have to switch to Firefox. But, now that we know it is easier.

Overall: Accurate input of information/time from the carpenters in the field and also the ability to see in real time where and what the carpenters are working on. Plus, the report to enter into payroll computes accurately.

Overall: No terrible, not great. Billing is annoying, adding users doesn't just go on the same bill and should. Program is generally slow but effective. Geo fence coding uses too much data. Back-end is really easy to use but glitches too often when inputting new locations and editing time cards. Customer service is polite but often takes a while to correct issues.

Recommendations to other buyers: My primary reason for selecting Exaktime was integration with Foundations accounting software. So far, we have been able to proceed with this integration because the

Excellent Customer Service

Jun 27, 2016

Margaret Y.

Office Support

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have the ability to make changes myself as office support to time cards, locations and add field notes.. The Map Summit feature is wonderful for double checking employee location clock in. QuickBooks and ExakTime work well together.

Cons: Does not have the ability to print field notes with time records.

Overall: Every Time I have needed extra knowledge about using a feature ( pulling reports, time issue..etc ) I received instant response via live chat or a phone call back within minutes.

Recommendations to other buyers: Company listens to needs of its clients and willing to make adjustments to software in future to accommodate.

Awesome system for time keeping.

Jul 25, 2018

Michael A.

IT and Logistic Manager

Information Technology and Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: it is very easy to use and lot of functionality.

easy to set up and incorporate into our business.

Mobile app is very easy to use.

Cons: I wish there was a way to add a costing module, such as including a way to allocate a certain number of hours to specific projects.

Overall: This software helped us save thousand of dollars on labour and with the GPS system we can easily confirm location.

Vendor Response

by ExakTime
on July 26, 2018

Hi Michael,

Our goal here at Exaktime is to save people time and money so we are ecstatic to hear we are doing just that for you. Thank you very much for your review.

Experience with ExakTime has been good.

Apr 25, 2018

Brittany G.

Office Manager

Construction, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the easy use, and that it requires no extra costly machinery. Easy to teach others to use etc.

Cons: There are some features that I would hope to become available. Specifically in the ExakTime mobile app, we hope to see a function that allows employees to view their own time cards.

Cons: Probably not an Exaktime thing, but GPS function is not always in sync when tracking on a daily basis.

Overall: Our time reporting for our independent contractors has become much more efficient and time wasted/overspending has decreased.

We use ExakTime for our time sheets

Feb 27, 2018

Verified Reviewer

Construction

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It integrates with QuickBooks. The reports that we use are vital to billing our clients since they are billed on a time and material basis. The ability to go back and look at individuals time sheets makes it easy to research any ones time worked.

Cons: There is a learning curve. It is not an easy process for individuals that are not computer literate.

They do have good support staff.

Overall: Once payroll has a handle on the software and has faith in the software. It does make payroll faster to process.

Incredibly easy to use and access.

Apr 24, 2018

Sandi M.

CFO

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Its really easy to capture in the office and on mobile units out in the field. The GPS racking is also a great feature

Cons: The new cloud base is limiting to 10 active employees, and as we use temporary labor, I keep having to deactivate employees. Also the original(pre cloud) actually worked better with certain functions

Life changer!

Apr 24, 2018

Ruby C.

HR Liasion

Construction, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The instant access to the guys time and location. and the maps on the sitehub are a life saver! no more printing 50 maps every morning!

Cons: Report sorting. there are only predefined sorting options I would like to be able to sort by any field I want. I get around it by downloading them into excel however it would be nice not to have to do that.

Overall: We used to get hundreds of time cards a week and now I audit and track my guys through this software, I can not recommend it enough!

Perfect software for our construction company. Saves us a lot of money!

Apr 25, 2018

Richard S.

CFO

Construction, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Time theft, intentional or unintentional, is extremely costly. Using ExakTime virtually eliminates this cost for us. Plus we can get real time updates as to where our labor is.

Cons: The older "desktop" version has become a little clunky. But the new web-based version looks very good.

Tech support is always there for support

Apr 24, 2018

Shelly G.

Office Manager

Construction, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's very easy to learn, my field foreman use it and it's easy for them. My superintendent likes it since he can see where his guys are. We need to learn how to use the last feature we were sent

Cons: I wish when I printed the weekly payroll report it would show notes, like "called in sick", or some kind of note that alerts me my job address is incorrect, etc....

Overall: Ease of doing payroll without having to manually calculate pay for 75-80 people

My experience has been great with this software

Apr 28, 2018

Teresa S.

Administrative Assistant/Project Coordinator

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Pros: It takes the guesswork out of where the employees actually are and makes completing payroll so much easier!

Cons: The software runs very slow. I was told that it runs slow because it is a web based software. This is really the only complaint I have about this software.

Good Service

Jun 24, 2016

Kathy M.

Executive Assistant

Construction, 11-50 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: saves time

Cons: not sure

Overall: I was purchasing additional licenses from Joe Haro who was very helpful with providing the necessary information so we could make our decision. I called back to place my order and

Joe was gone for the day. Jeremy Bautista helped me finish the purchase. He provided excellent service and made this transaction go smoothly. Thank you Jeremy!

Excellent time keeping tool.

Jun 25, 2018

Jorge Y.

Assistant Project Manager

Construction, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very easy set up, features are very convenient and precise. Employees enjoy the convenience and payroll becomes a breeze.

Cons: Not many bad things about this product, perhaps GPS accuracy can be tweak a bit but I thin k that may have deal with devices being used on as well.

Overall: Payroll is simplified.

Vendor Response

by ExakTime
on June 27, 2018

Hey Jorge!

Thanks for the review. We love to hear that our services make payroll a much easier process for people. Glad to hear its become a breeze!

Overall, very happy

Apr 27, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: All of the features in the program itself are great.

We like the geo-fence a lot for tracking where guys punch, and the selfie is great for accountability.

Cons: The software patches are glitch-y at times- as is the case with most patches.

We have had issues almost every other month with some portion of the patch

Overall: Each employee is in full control of their own hours- no more blaming managements, or their foreman.

All 3 of our companies use ExakTime

Apr 03, 2017

Kimberly D.

account manager

Construction, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, know the location of my employees and if they are really at the site or half way home.

Cons: nothing i would change

Overall: We find ExakTime easy to use and affordable. All 3 of our companies now use it.

We find that ExakTime pays for it self plus more. We are super pleased with it.

Not built for large companies with distinct groups in different areas

Oct 02, 2018

Verified Reviewer

Construction, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: GetApp

3/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Offers web, iOS, and Android options for time entry, can work in online or offline mode when you don't have good coverage

Cons: Maybe the time change. Used to be a problem. Know how to fix that now.

Overall: Exaktime has always been there for me. They understand small companies just as they do large companies coping with employee time worked. Love it!

Recommendations to other buyers: No comment.

ExakTime Review

Oct 25, 2018

Verified Reviewer

Construction, 201-500 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The GPS pin function was the best part of this software; you knew when an employee was at a specific location and for how long.

Cons: The reports in ExakTime are not excel friendly at all, and they cannot be customized in any way. Reports are cookie cutter and not flexible.

Vendor Response

by ExakTime
on October 31, 2018

Hello!

Thank you for your review on our Geotrakker feature. We set out to make tracking the location of the time punches of the employees as accurate as possible so that you in the office would have all the information you could need. We are glad to hear that it is working as designed and it has made tracking your employees easier

Easy to use, accurate time clock

May 02, 2017

Justin L.

President

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Accurate GPS time punches on an individual employee or group of employees. Ability to separate by job code and location

Cons: Needs to integrate with Procore. The user interface should update more frequently on users phones. (when we create a new job it does not appear on the employees time clock for a day or two unless they manually update.

Overall: Great time clock management and reports. Easy to use for the field guys.

Excellence in Support

Jun 29, 2016

James S.

Systems Admin

Telecommunications, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's supported excellently and work exceedingly well.

Overall: I was very happy to see a technician take ownership of this task I had of migrating the software off a pc and putting it on a server. The person was professional and proficient.

Recommendations to other buyers: Get it if you need a quality product to track your work crews.

Only one year - it has been OK

Jun 15, 2018

Stefanie V.

CFO

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

5
/
5

Customer Support

1
/
5

Value for Money

Pros: Employee access is pretty good. The user interface is mediocre. The dashboard could b e good but isn't great.

Cons: Limited - can't limit locations by employee (would be nice if an employee only saw the locations and costs in their particular job), cost is huge, only two dimensions, does not interface with ADP, can't set up PTO/Holidays in a proper method. No scheduling.

Vendor Response

by ExakTime
on June 19, 2018

Hi Stefanie,

Thanks for your feedback on certain aspects of our services. We're going to take your feedback to our product teams so they can take it into consideration for future updates.

I manage approximately 50 guys. I often find that I can not see where they are working on team veiw

Aug 15, 2017

ryan l.

owner

Construction, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the accountability and reassurance I am not paying people who are not on site. I like the ability to set a geo fence around the jobs

Cons: I often can not see where the guys are working or if they are signed in or not on the team view function.

Overall: I believe we save money on hours. My guys often used to drive home early and write down 8 hours.

No t as hands-off as we were led to believe

Apr 03, 2017

John A.

Owner

Construction

Used the software for: Less than 6 months

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

5
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: GPS monitoring

Cons: Not without the same amount of office time required management that a simpler paper system would require. Each timesheet still required manipulation, which was disappointing and not the time saving software we were led to believe it was.

Overall: We unfortunately will not be using ExakTime mobile anymore. When we purchased it, we were led to believe that it would allow the timesheets to be submitted directly to the payroll company with minimal interference from the office. This is not the case. If employees take time off, they are expected to either clock in and out after 8 hours (not practical when someone is on vacation) or write a note and have the bookkeeper manipulate the sheet to submit to the payroll company. We were also having integration issues adding new jobsites from the field for the employees to log into. It would often take hours for the job to appear on everyone's phone, even though we were syncing manually and automatically. There are also differences between the IOS and Android versions, which made it necessary to go in and manipulate individual phones. It ended up being more work for the office staff, which is directly against the problem we were trying to solve. The final straw for us was that it took us a 5 weeks to figure all this out, missing the money back window by a week. Even after explaining our position, we were still denied even a partial refund. Overall this has been a poor experience for us, though this is the second ExakTime product we used.

great program once all got on board

May 01, 2017

Tiena b.

Office Administration Manager

Construction, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I can process payroll easily and I know where exactly my guys are working. Time sheets are easy to read and job breakdown is more accurate.

Cons: Software will not connect properly with my simply accounting software and there is no one in customer support that is trained to fix my issues.

Overall: it is cost effective and payroll is easier to process.

Great product

Aug 08, 2017

Leah Q.

Office Manager

Construction

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Makes on the go employees time simple to track, love knowing who is clocked in when and where at the click of a button.

Cons: Navigation online can be a little complicated, but the support team is always there to lend a hand when needed.

Overall: Tracking time and locations of the employees

Accountability

Mar 29, 2017

Joshua A.

Project Manager

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Layout and Geofencing

Overall: We have 20 employees and being a subcontractor, we have various jobs and our employees go from job to job without a solid location. As an employer, we cannot "babysit" every job site 24/7. Exaktime has forced our employees to be more honest about there clock in and out time. Saving us A LOT of money in payroll.

Has improved our time cards efficiencies greatly.

Aug 08, 2017

Jen G.

Manager

Construction, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The reporting features are very helpful in job costing. The mobile app is also very user friendly for our crews.

Cons: Sometimes the transfer from the Exaktime software to our payroll system can be a bit confusing, but we usually seem to work out the kinks.

Great customer service and easy to start.

Aug 08, 2017

Lisa H.

HR

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to navigate. Ease of setting up jobs and employees. Employees don't have difficulty learning the app.

Cons: Reports. Wish they offered more reports. Need a feature where you can message more than one employee at a time.

Overall: No more time theft.

Overall very good for small biz

Mar 29, 2017

David L.

Owner

Construction, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease of use for employees and payroll dept.

Cons: would like to see quickbooks integration a little more cost effective.

Overall: From set up to use in the field i have not come across another program as cost effective. By hand really took to much time, didnt realize it until using Exactime.

Feedback on most recent customer service

Nov 07, 2016

Lori P.

Bookkeeper

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: love the ease of tracking jobs/employees/subs. reports are wonderful. gps location is great

Overall: Customer service is outstanding. I actually do "live chat" and love this. Simple and quick and easy to follow their lead. Extremely happy with the product. Thank you!!!!

So far, the software has been very effective with very few, if any, issues.

Jun 18, 2018

Steve M.

Senior Project Director

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Pros: Time is seamlessly imported into our payroll/accounting software which makes payroll a click of a button.

Cons: Some of the time editing can be tedious. For example, if an entire crew has a time issue, you have to fix each individual separately.

Vendor Response

by ExakTime
on June 20, 2018

Hello Steve,

We are glad to hear that you are enjoying the ease and simplicity of our software and how much easier it has made your payroll process. Thanks for the review!

Great tracking system for man hours

Aug 08, 2017

Mollie G.

Office Admin

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Pros: Can track jobsite and man hours with ease. I like the different amount of reports one can run in order to find out more information on hours.

Cons: Customer Service is not the best or fastest. Trying to obtain new licenses can be a headache. If you have someone in office waiting on the log in information- have licenses purchased ahead of time

Great customer service!

Apr 30, 2018

Logan W.

Office Manager

Construction, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use of TimeSummit Connect. Easy to navigate and easy to figure out how to use. Exaktime app is pretty straight forward when it comes to punching in and out.

Cons: App could have more features. For example, employees able to see their in and out punches. (If they can do this already, we have yet to figure out how to view it). Also, a feature for punching in and out for lunch would be nice.

Overall: Spending less time trying to ready time sheets. (Our guys have terrible handwriting). Also a lot easier to keep track of time for each job site since we have employees working at multiple job sites every day.

Vendor Response

by ExakTime
on May 31, 2018

Hello Logan,

Thanks for your feedback. We're going to take your feedback to our product teams so they can take it into consideration for future updates.

it has been great getting away from having to try to collect paper time sheets

Apr 24, 2018

Silvio S.

President

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Pros: easy transition, an easy way to giving employees the ability of tracking time.

saving us from chasing workers down, for their timesheets. its ease of use and setup

Cons: Find the numerous amount of options overwhelming and makes it difficult to go straight to what we use. Would be nice to have a graphical interface that can be customized to the items we use most often.

Does exactly what it should.

Jun 21, 2018

Verified Reviewer

Construction, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I haven't had any issues and all of the features work without trouble. The ExakTime team was helpful and quick with implementation.

Cons: I don't know of much negative to say. The price is right for what it is and it works well. I suppose it could use a more modern looking UI.

Vendor Response

by ExakTime
on June 25, 2018

Hello,

Thank you for your review! We are glad to hear that you are enjoying your experience and that the features are making your time tracking easier.

The support staff is awesome and helpful

Jun 08, 2017

Jennifer R.

Owner

Consumer Services, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: That it takes a picture of the employee when they clock in and out. It gives me peace of mind knowing that employees cannot clock each other in and out.

Makes weekly payroll easy

Jul 03, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: The vast number of options when setting up cost codes and labor rates makes it a breeze each week when doing payroll

Cons: The interface when doing hours is a little cumbersome when you have to make modifications which doesnt happen very often

Vendor Response

by ExakTime
on July 06, 2018

Hello there,

Thank you for your review! We love to hear that our products are making payroll easier for our customers.

Another great experience!

Aug 19, 2016

Kelly A.

Office Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of tracking the Employees time and location is ideal for our business

Cons: The sync system could be improved, why not have it auto sync every time?

Overall: Today we needed to add a new Employee to our ExakTime subscription. Jeremy was so helpful getting the new subscription put in place. Give that guy a raise!

Recommendations to other buyers: Try it, you'll like it!

It is a big step above handwritten timesheets.

Aug 15, 2017

Carina J.

Office Manager

Construction, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is a simple program to use. The creators just don't seem to be able to adapt to specific needs of the customers.

Cons: It would be nice to be able to customize wages for Davis Bacon wage jobs. It would be nice to be able to see all my employees on one map at any given time.

Eased my payroll!!!

Mar 29, 2017

Melissa R.

Office Manager

Construction, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I enjoy that I have the time sheets when I need them and I don't have to sit there for hours reading sloppy penmanship and attempting to decipher hours and locations.

Cons: The software seems to lag at times and freeze. Occasionally it will show error notices. Hopefully this will be resolved soon.

Overall: Since joining exaktime, payroll processing has been a breeze! I am no longer waiting for timesheets to be handed in. I don't have to add up times or sit there and try to figure out where all these employees were. I wish we could have a certain location/cost code that sorted that time to count as JUST overtime, as we have times that we call employees in and pay overtime regardless of what their current time is.

Awesome Application!

Mar 30, 2017

Angie W.

Office Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. Filed guys can use easily.

Cons: Wish it would update faster. Some times it shows no in and out after I input. I have to keep pressing the refresh before it adds it.

Overall: The best time keeping app! Works great for field workers! Simple to use and track. Has many customization options.

Excellent Timekeeping System

Mar 29, 2017

Dianna D.

Administrative Assisitant

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, excellent customer support.

Cons: Not able to run a report for answers to clocking out questions - were you injured today, did you get all your breaks...

Overall: This system is so easy to use. Corrections can be made without complications and space available to note why corrections were made.

Much more convenient that paper time cards

May 05, 2017

Amanda B.

Secretary

Construction, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that the payroll is automatically calculated for their time punches. It is much less work for me to do.

Cons: I least like that there is not a function to show how much money is spent on each job for the payroll estimator.

Overall: I can spend more time on other things.

GREAT SERVICE

Jun 24, 2016

Michelle C.

Payroll

Construction, 51-200 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease of use

great customer support

Overall: Everytime I call I receive great service. The product is easy to use and easy to learn. The mobile app is very straight forward and is easy to use.

Recommendations to other buyers: You should be able to open multipletabs at a time. Eg I would like to be able to have the field notes open and the timecards at the same time.

Good quality product and service.

Apr 06, 2017

marcel a.

President

Construction, 51-200 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Picture taken, clocking in and out through mobile devices, and confirmation on meals and injury with signature.

Cons: Geo Tracker needs to be worked on.

Overall: Overall its a great product and I recommend it to others. The only thing, the Geo Tracking needs to be worked on.

TSummit: times change from what entered when you SAVE. issues with times calc properly.

Apr 25, 2018

deb w.

office mgr

Construction, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: easy enough to get to online; once issues rectified, will be great.

Cons: buggy; issues; causes payroll errors. Changes AM to PM / vise versa - causes times to calculate improperly. ALSO must exit / go back in to get times to recalc.

Overall: exact time punches (and we are HVAC co)

Great product. very easy to use.

Aug 08, 2017

Bob F.

President

Construction, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: tracks time by project so we can jobcost after the project has closed. Employees find it easy to use.

once time has been entered for the week. the employee can log on to the website and confirm his time that he will be paid.

Cons: getting started can be very technical. we run about 3000 projects a year so uploading all of them at the beginning was not an option. we decided to move projects for the next week from Quickbooks to Exaktime.

Overall: better time tracking than paper reports. Job costing is more accurate. Employees can view their time and approve reducing the amount of time backtracking to find an error.

Not what was we were expecting

May 01, 2017

Greg C.

Owner

Used the software for: 6-12 months

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

4
/
5

Customer Support

2
/
5

Value for Money

Pros: The concept is great but not quite hitting a home run to using it for the men in the field.

Cons: Does not account for time for lunches, breaks, etc. We've talked to customer support about this issue but still dont have it resolved.

VERY EASY TO USE AND IT'S WEB BASE NOW.

Apr 24, 2018

SANDRA E.

MANAGEMENT

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: IT'S VERY EASY TO SET UP AND WORK WITH AS LONG AS ALL YOUR CLOCKS ARE DOWNLOADED PRIOR TO THE PAYROLL.

Cons: IF YOU HAVE A PROBLEM WITH YOUR INTERNET IT WILL BE VERY SLOW TO LOAD UP. AND SOMETIMES IT TAKES THE SYSTEM A FEW TAKES BEFORE IT RUNS GOOD.

It has been good but I know there are so many more functions that I have not learned

May 13, 2016

May H.

Administration

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Customer Support

Comments: I am finding Exak time user friendly and am glad for your support team that I continue to call for HELP! Just wondering know there are so many functions I can use but not aware of. If there was a resource manual to look up some of the questions that come up that would really help. After reading the manual and you still have problems then we should be able to call the support line. I am finding if the mobile users do not use the app correctly Exaktime does cannot provide us with the accurate information we require. ie. gps - for some reason some of the timesheet have that highlighted out? Also when you have multiple job sites Exak time does not show you the time they are at each location? If they forget to clock out?

Vendor Response

by ExakTime
on May 31, 2016

Hello May, ExakTime¿s Customer Support web site has many helpful articles that might be of use to you:

http://help.exaktime.com/

Hopefully that will help answer some of your questions, and always feel free to call us!

All the best,

The ExakTime Team

very disappointed with update lost all my favorite features

May 11, 2018

Shannon K.

office manager

Construction, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

4
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have not found anything I like better than the previous version, customer support is very helpful

Cons: setting up a job clock, checking time sheets (limited lines shown) no going back to change job name on clocks

Overall: tracking the employees time with job clocks with the clocks and the key to get a more accurate time keeping system.

Vendor Response

by ExakTime
on May 31, 2018

Hi Shannon,

Thank you for your feedback. You might be happy to know that we have just rolled out a new version of our time card detail screen. We are going to continue to make improvements and add on features as time goes on. In the mean time, please let us know what you think of the new time card detail screen.

My experience with Exaktime

Mar 30, 2017

mary a.

office manager

Construction, 51-200 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: it is easy to use once you get the hang of it.

Cons: My instructor at the beginning was not good, so I had a lot of questions once I got started

Overall: Overall it is a big help with grabbing the correct clock in/out time for field employees. I like that the responsibility for entering time has shifted from Foremen to the actual employee. It has freed up our foremen's time at the jobsite not having to run around and figure out time. It has been a cost saving in that it pays employees for actual time worked instead of standard 8 hours. So far the only issue I've had is the GPS hasn't been accurate on all punches so it leaves us having to make a judgement call as to deduct time or not

Awesome App for accountability

May 01, 2017

Paul H.

Superintendent/Production Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Tracking where the users phone is located through Geo Fencing, Pictures taken for user accountability, user friendly so all users are able to understand and use.

Overall: Accountability

Great Product could use some tweaks

Mar 30, 2017

April J.

Office Manager

Construction, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This saves time and paperwork in tracking the time for the employees in the field.

Cons: I wish it could track paid breaks and that the GPS tracked the device as long as the app was running... not just a certain employee since multiple employees share the device.

Overall: We love this product but there are a few things that could be better, such as the dashboard, being able to customize reports more and the GPS logging should work as long as the app is running. Mandatory Breaks should be able to be tracked.

Recommendations to other buyers: The timesheets should show breaks and print out their signature for each check out and answers to their questions.

Here today, gone tomorrow

Oct 23, 2018

Christopher S.

Project Manager

Construction, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It was easy to use for office people. Employees in the field seemed to struggle.

Cons: Consonantly running and killed phone battery.

Overall: Tried to solve tracking employees and ensuring their time was correct versus using a pencil filled time card.

Vendor Response

by ExakTime
on October 31, 2018

Hello Christopher,

Thank you for the review. We love hearing what people thought of our system so that we can make improvements! The goal of our system is to make life easier for both office and field staff so if you would like some help with maybe making adjustments to the mobile app settings to make things easier, please reach out to us at 888-788-8463

ExakTime has streamlined our payroll process and allows us to better track our employees and tasks.

Apr 24, 2018

Shayann T.

Office Manager

Transportation/Trucking/Railroad, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The app for our employees to use is extremely easy for them to understand and navigate. It is not complicated at all, and being able to GeoTrak their whereabouts keeps them accountable and honest. It has taken our weekly administrative workload and cut it down substantially, and helps ease the burden of tracking times for specific projects.

Cons: We are unable to edit some company settings that are not applicable to our organization/state, which affects the output of our payroll reporting.

EXAK TIME GREAT

Apr 06, 2017

KIM M.

OFFICE MANAGER

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: EASY TO USE

Cons: SOME REPORTS NOT AVAILABLE YET

Overall: EASY TO WORK WITH. GREAT CUSTOMER SERVICE SUPPORT. LOTS OF AREAS TO CUSTOMIZE TO OUR NEEDS. CORRECTIONS ARE EASY TO DO AND ABLE TO REVIEW PAST RECORDS IS GREAT.

10 year satisfied customer

Mar 30, 2017

John M.

General Manager

Mining & Metals, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Reports.

Cons: Need more ability to tweak the reports

Overall: Since 2007 we have used ExakTime and never looked back!! With the recent change to having employees clock in/out on their smart phones....is SMART!! Keep calm and Clock in/out!!

Recommendations to other buyers: Ok, thus far.

The software has been very helpful but still has a lot of kinks to work out

Aug 09, 2017

Shiloh L.

Administrative Manager

Construction, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the ease of use for the employees. It is very easy to show a new employee how to use the software

Cons: I hate the way the view of the time cards is...lots of wasted space and it is so slow to load and re-calculate in particular

Overall: being able to track my employees and where they are is very beneficial in this industry. I like that I know where they are at all times!

So far, I have had a pretty smooth transition from our previous system into ExakTime!

Aug 15, 2017

JT H.

General Manager

Farming, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the portability of ExakTime. It caters mobility and efficiency. Once set up, ExakTime same me a significant amount of time that I can then devote to more pressing matters.

Cons: 1. The "Timecard Detail" doesn't seem to switch automatically to the current payroll week.

2. Occasionally, when saving and then switching to a new employees timecard to soon, the system will save the new changes to the employee being switched to.

Overall: ExakTime saves me a SIGNIFICANT amount of time!

Great time tracking software for construction jobs

Jun 27, 2016

Adriana H.

Office Manager

Construction, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The mobile app being able to clock in and out at different locations and throughout the day and that the app summarizes and syncs the minutes to the quarter hour. I also like the report summaries.

Cons: Not being able to manipulate the auto lunch time deductions nor the overtime allocations.

Overall: We like that our employees can clock in and out from their mobile devices in the field. The reports that are generated make it easy to run payroll and to track hours to project locations so that they are easily billable. Happy customer!

Great integration and ease of use

Mar 31, 2017

Leigh N.

Controller

Construction, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: easy to use, great support staff

Cons: processing times are occasionally laggy

Overall: A bit of a learning curve, and a few issues, but all were addressed quickly and well by the support staff.

Exaktime save me time

Mar 31, 2017

Shasta W.

Human Resources Manager

51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I love the ease of use of the exaktime software and the timesummit connect website. My employees are able to track time and we can track job costs. Exaktime is a great asset to our company

Good, could be a little better

Nov 01, 2016

Sammy H.

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Having the time sheets in central office for review on a daily basis. Ability to view what jobs employees are at, and who is clocked in

Cons: It is slow to operate at times, does not keep up with movements of employees in real time, dashboard does not accurately reflect who is clocked in.

Overall: Like the overall program, have trouble with understanding some of the features and how they operate within the system. The Dashboard does not accurately show who is clocked in, employees have to manually sync with the system a lot, can't buy new license and add new employees on the fly. customer support does help when you have issues.

Recommendations to other buyers: Be prepared to spend a lot of time training your employees on how to use the system and office staff on how to operate the system.

First rate support and product!

Apr 27, 2017

Doug M.

Service Manager

Machinery, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: GPS Snapshot of where the engineer is when they use the system

Cons: wish you could customize a little more to work for more industries. It seems this is driven by construction but could work in many others if some changes could be made.

Overall: We have been using the system to manage a service company time clock. We have engineers that fly all over the USA and Canada it this system really makes time keeping easy for management and the employee. The support when i have had questions are answered fast and accurately.

Easy use & navigation - needs filter for inactive on report tab -would make it Great!

May 02, 2017

Rhonda W.

Accountant

Electrical/Electronic Manufacturing, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Extremely easy to use and navigate through the software and add devices and adjust or tweak when needed

Cons: Customization of overtime perimeters - very restrictive. We have several conditions unique to our industry. I also don't like having to search through all employees for reporting - would like filter to search only active records (or inactive as needed.)

Pros: That the actual times of in and out can be recorded and that their are not handwritten time sheets. That you can track gps travel

Cons: That travel can only be assosicated to a location on way. That if Exaktime website is done, I can't get time sheets.

Overall: Not as much as I had hoped because of limited reporting

Vendor Response

by ExakTime
on May 31, 2018

Hi Sonya,

Thank you for your feedback on the travel time. We'll go ahead and provide that to our product team.

Wonderful!

Jul 25, 2016

Stephanie B.

Owner

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Cons: AccountLinx program that links ExakTime to QuickBooks could run more quickly and efficiently.

Overall: I love everything about this product, from the ease of use to the support I get if I ever need it. Customer Service is right on any issues I do have and they get them resolved quickly. I love it!

Oversold on product capabilities.

Jul 02, 2018

Verified Reviewer

Construction, 1001-5000 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Interface was easy to use. Training team was a great group of people that understood our requirements.

Cons: Sales team oversold the product and it didn't meet the requirements we had on the job. We didn't find out it didn't do the things we were told until the implementation and training team showed up on site.

Overall: We didn't get to benefit from this software. If it meets your needs it would be a fantastic product.

Vendor Response

by ExakTime
on July 06, 2018

Hello,

We are sorry to hear that we didn't meet the requirements your company needed but we are thankful for your review. We will take your feedback and provide it to our product teams to take into consideration for future updates.

Good product with easy interface and clock-in interaction

May 03, 2018

Shane M.

Assc Partner

Construction, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The clock in interface is very simple and easy to introduce to employees. The fact that you can use any smart device for multiple people give some great flexibility

Cons: The syncing of data to Quickbooks is designed for a specific structure of bookkeeping and doesn't allow for much flexibility with anything more complex than a basic QB layout

Overall: Simplification of our timekeeping system

Customer service is great! Easy use of the system

Jun 15, 2018

Sherica D.

Director

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Easy use of the system, template based, easy to customize. Customer service is very helpful. Would recommend

Cons: Would like to input employees schedules, does not allow input. Does not have GPS tracking when clocking in on the desktop version.

Vendor Response

by ExakTime
on June 19, 2018

Hi Sherica,

Thank you for your feedback. We're glad to hear you're enjoying our system! We will pass along the schedules suggestion to our development team.

Nice App. easy to use

May 01, 2018

Scott S.

President

Construction, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great to keep track of Employee time and Location. A Picture snap shop of the person clocking in helps to eliminate ohers clocking in for other employees. It is very helpful to be able to integrate into Quick books.

Cons: Expensive for me. I only have a couple employees and we need to purchase in Blocks of 10 or something. I don't need that many.

Overall: Time Tracking

The program worked better & faster before we had to go web based.

Apr 25, 2018

Pam T.

Office Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Ease of transferring to QuickBooks is awesome. Support is very helpful and patient.

Cons: Having to save & "view" every tiny change, can't switch jobs for guys I am moving to another site at one single time as administrator. Takes minutes, should take seconds. Also, when punching in as individual, you sometimes have to wait minutes while app is "receiving".

New User This Year

Mar 29, 2017

Michael A.

President

Real Estate, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: better time keeping

Cons: drains battery and relies on employees remembering to use it.

Overall: We just started using this product. It works great but the following improvements would be nice:

- drains the battery on the phone too fast

- it would be nice if we could setup geo fences and it would automatically check people in and out

- the reports could be easier to read. I would like borders around the different text boxes to break up the page.

Exaktime is the product they said it would be!

May 05, 2017

mike p.

Project Manager

Construction, 51-200 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its easy to use and teach. The guys seem to catch on quickly and use it pretty fluently. It makes the guys accountable for themselves, and causes less babysitting time for us.

Cons: The website can be a little tricky to navigate. It seems to be mostly a terminology problem on our end though. We did get some pushback from the guys at implementation.

AMAZING ALL IN 1 SYSTEM

Apr 27, 2017

Emma B.

HR

Construction, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Time card summaries are easy to use and like that you can print off reports

Cons: Haven't run into anything I dislike yet

Overall: Our company has been using Exaktime over a year now and we couldn't be happier. It's simple to use and has everything you could need for payroll. The boys have no trouble at all and know it's there responsibility for clocking in and out!

Recommendations to other buyers: Not at this time

We tried this app after using a conventional paper timekeeping sheets for our company.

May 05, 2017

Christine S.

HR Manager

Construction, 51-200 employees

Used the software for: 6-12 months

Source: Capterra

3/5

Overall

1
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Pros: The major benefit to this product was the ability to see if employees were actually at the jobsite when clocking in.

Cons: If the supervisor forgot to clock in or out for the crew it was very difficult to adjust their time. We purchased the software to speed up the payroll process and in the end it took us 3x as long to get hours calculated.