Leading Challenging Employees & Difficult Situations

Overview

If it were only that easy! As leaders, we are challenged to deal with a wide variety of employees and create a healthy and productive workplace. This session will provide concrete techniques and strategies for dealing with difficult behavior ranging from merely annoying to outright threatening. Opportunities are made available to practice the skills and strategies discussed.

By the end of the course, leaders will understand:

The employees they are leading.

What makes supervising and leading challenging employees tough

How difficult situations occur or are created

Strategies to clarify thoughts and communication before engaging with challenging employees