Relative Costs of Doing Business in Australia: Retail Trade

Transcription

1 Relative Costs of Doing Business in Australia: Retail Trade Productivity Commission Research Report September 2014

2 Commonwealth of Australia 2014 ISBN ISBN (PDF) (POD) Except for the Commonwealth Coat of Arms and content supplied by third parties, this copyright work is licensed under a Creative Commons Attribution 3.0 Australia licence. To view a copy of this licence, visit In essence, you are free to copy, communicate and adapt the work, as long as you attribute the work to the Productivity Commission (but not in any way that suggests the Commission endorses you or your use) and abide by the other licence terms. Use of the Commonwealth Coat of Arms For terms of use of the Coat of Arms visit the It s an Honour website: Third party copyright Wherever a third party holds copyright in this material, the copyright remains with that party. Their permission may be required to use the material, please contact them directly. Attribution This work should be attributed as follows, Source: Productivity Commission, Relative Costs of Doing Business in Australia: Retail Trade. If you have adapted, modified or transformed this work in anyway, please use the following, Source: based on Productivity Commission data, Relative Costs of Doing Business in Australia: Retail Trade. An appropriate reference for this publication is: Productivity Commission 2014, Relative Costs of Doing Business in Australia: Retail Trade, Research Report, Canberra. Publications enquiries Media and Publications, phone: (03) or The Productivity Commission The Productivity Commission is the Australian Government s independent research and advisory body on a range of economic, social and environmental issues affecting the welfare of Australians. Its role, expressed most simply, is to help governments make better policies, in the long term interest of the Australian community. The Commission s independence is underpinned by an Act of Parliament. Its processes and outputs are open to public scrutiny and are driven by concern for the wellbeing of the community as a whole. Further information on the Productivity Commission can be obtained from the Commission s website (www.pc.gov.au).

3 Foreword The retail sector makes an important contribution to the economy and employment in Australia. From a consumer perspective, retail services provide a key link that enables them to access a wide range of products from suppliers. Whether based in Australia or elsewhere, the retail landscape is changing, which is intensifying competitive pressure on many retailers and compelling them to focus on how they do business. The ongoing development of e-commerce in particular is driving changes in consumer behaviour and expectations, while at the same time creating opportunities for businesses to alter their cost structures and reach more and different market segments. The Commission was tasked by the Australian Government to undertake a case study of the costs faced by retail businesses in Australia, and, where relevant, to compare those to the costs faced by their international competitors. This study has found that retailers in Australia continue to operate under several regulatory regimes such as those relating to trading hours, and planning and zoning that unnecessarily inflate their costs and restrict their ability to innovate. However, this study also highlights that many of the cost pressures facing retailers are market driven and, therefore, require commercial responses. The Commission is grateful for the engagement of stakeholders in the government, non-government and business sectors who participated in this study, especially those who met with the Commission and provided written submissions. This study was undertaken by a team including Catie Bradbear, Paul Davidson, Melissa Edwards, Leonie Holloway, Daniel McDonald, Hudan Nuch, Stewart Plain and Vernon Topp, and led by Jane Melanie. Valuable contributions to this study were also provided by Joshua Craig, Dominic Crowley, James Hunter, Ralph Lattimore and Marcelo Munoz. Patricia Scott Commissioner September 2014 FOREWORD iii

4 Terms of reference I, Joseph Benedict Hockey, Treasurer, pursuant to Parts 2 and 4 of the Productivity Commission Act 1998, hereby request that the Productivity Commission undertake a study into the cost structures of the dairy product manufacturing industry and the retail trade industry, including costs relative to international competitors, where relevant. Background A sound understanding of the cost structures of Australian businesses, including costs relative to any international competitors, can provide valuable insights for considering policies to support living standards and economic growth. Scope of the research study In undertaking the study, the Commission should: 1. Undertake a case study of the costs (such as costs relating to capital, labour, intermediate inputs including energy, taxation, superannuation and/or regulatory compliance) facing businesses operating in Australia in the dairy product manufacturing industry and in the retail trade industry. 2. Where relevant, identify areas of cost advantage and disadvantage for these businesses compared to international competitors. Process The Commission should consult as appropriate and provide an interim report drawing on submissions and a final report. The interim report should be published within two months of receipt of this terms of reference. The final report should contain findings and be provided to the Government within six months of receipt of this terms of reference. The final report will be published. J B HOCKEY Treasurer [ received 7 April 2014] iv COST OF DOING BUSINESS - RETAIL

5 Contents Foreword iii Terms of reference iv Abbreviations and explanations vii Overview 1 What the Commission has been asked to do 3 Costs are inflated by red tape 5 Retailers are responding 21 What governments can do 24 Findings 25 1 Introduction and scope What the Commission has been asked to do Scope of the study The Commission s approach Conduct of the study Structure of the report 35 2 Snapshot of the industry Retail in Australia Retail plays an important role in the economy Performance of the retail industry The industry is evolving 47 3 Retail cost structures Retail cost structures Retail cost of doing business over time The main cost drivers How retailers are responding to rising input prices 77 CONTENTS v

10 Key points The Australian retail sector comprises more than businesses contributing around 5 per cent of GDP and 9 per cent of total hours worked. The industry is diverse in terms of firm size, product range, business models and formats, and cost structures. Around 95 per cent of all retail businesses are small businesses. The retail sector is operating in an increasingly dynamic and globalised environment, competing on different platforms and across borders. This has delivered better outcomes for consumers and, combined with shifts in consumer spending, has created a challenging trading environment for many retailers. The cost of doing retail business is largely driven by geography, markets and commercial decisions. As such, many of the cost pressures facing retailers are market driven and require commercial responses. That said, there are some costs that are heavily influenced by government regulations such as those affecting trading hours, the supply of retail space, workplace relations, transportation and delivery of goods, utility charges and liquor licensing. These cost pressures are accentuated in an environment where retailing is more competitive. As was the case in 2011 when the Commission undertook an extensive inquiry into the economic structure and performance of the Australian retail industry, retailers continue to operate under several regulatory regimes that unnecessarily inflate their costs and restrict their ability to innovate. With the exception of Victoria, reforms since then have been piecemeal, and incomplete across most jurisdictions. Major restrictions that still need to be addressed are: trading hours regulations that restrict the industry s ability to adapt and compete with online competitors, and provide the convenience that consumers expect planning and zoning regulations that are complex, excessively prescriptive, and often anticompetitive. Several input prices have increased to add further cost pressures, with prices for major inputs such as labour and occupancy rising faster than final retail prices. Notwithstanding the increase in these input costs, cost structures and retail profits have remained relatively stable at a broad industry level. To some extent, overall profitability has been protected by the lower cost of some goods, reflecting both sourcing strategies by retailers and the appreciation of the Australian dollar. The rise in input costs has also been partly offset by productivity gains in the retail sector. While some of the larger retailers monitor costs domestically and compare those to their competitors here and overseas, this information is very tightly held given its commercial sensitivity. There are limited publicly available data to support an international comparison of costs across the wide spectrum of businesses operating in what is a very diverse sector. At an industry level, labour costs and rent as a share of revenue appear higher in Australia relative to the United Kingdom and the United States. For some retail categories, such as supermarkets, there are no discernible differences in cost structures between Australian retailers and those operating in broadly comparable markets overseas. For other retail categories, such as clothing and footwear, differences are more apparent. While Australian consumers are enthusiastic online shoppers, Australian retailers do not appear to be using online retailing to its full potential. 2 COST OF DOING BUSINESS - RETAIL

11 Overview The retail industry provides a key intermediary service between producers and consumers of final goods. The sector contributes almost 5 per cent to Australia s GDP and 9 per cent to total hours worked in the economy. Whether based in Australia or elsewhere, retailing is going through a major structural evolution. Various social, economic and demographic factors are affecting what consumers buy, where they buy, and how much they are willing to pay. Further, the uptake of e-commerce is providing consumers with the option to search for, compare and/or purchase goods from anywhere in Australia or internationally at their convenience. Australia is also seeing the increased entry of international retailers in the domestic bricks and mortar space. This changing playing field is intensifying competitive pressures on many retailers and compelling them to reconsider how they do business. At the same time, it is putting a stronger focus on their cost of doing business. The cost of doing retail business is largely driven by geography, markets and commercial decisions. As such, many of the cost pressures facing retailers are market driven and require commercial responses. For example, some retailers have the option of moving to online sales platforms in order to reduce their rental and other occupancy costs. However, there are some costs that are heavily influenced by regulatory settings such as those affecting trading hours, employment conditions, the supply of retail space, the transportation and delivery of goods, utility charges and product labelling. Some of these regulations are specific to the retail sector and some affect the broader economy. These cost pressures are accentuated in an environment where retailing is becoming an increasingly globalised business and the growth of e-commerce is broadening the geographic reach of competing retailers. What the Commission has been asked to do The Australian Government has asked the Commission to undertake a study into the costs of the retail trade industry as part of the Government s broader interest in relative cost structures. OVERVIEW 3

12 In doing so, the Commission is required to: undertake a case study of costs (such as those relating to capital, labour, intermediate inputs and regulatory compliance) where relevant, identify areas of cost advantage and disadvantage that Australian businesses face relative to international competitors. Cost of doing business The Commission has focused on retailers cost of doing business, recognising that there are other costs in getting goods to market that are beyond the scope of this study (figure 1). In particular, this study does not examine costs throughout the entire supply chain, including back to the source country. This would involve examining issues that are beyond the purview of government action in Australia (wage pressures in China, for example, or the impact of government regulation in Japan). As this study is primarily designed to provide insights for considering policy options related to costs at the retail industry level, the Commission has thus focused on those costs of doing business that are amenable to policy action by governments in Australia. As shown in figure 1, the focus of this study is on the shaded area retail cost of doing business which collectively refers to the range of operating costs incurred by retailers and includes labour costs, rent and other occupancy costs, and other expenses such as marketing, packaging and administration. The cost of goods has only been considered in relation to profitability. Figure 1 The value chain for retail goods There is a diversity of cost structures across different types of retail businesses reflecting a range of factors, including different business strategies. A priori, this diversity suggests that there is little reason to consider one form of cost structure to be superior to another. Cost structures in themselves do not indicate where policy intervention might be needed. At best, they are informative of the potential scope and scale of impacts of policy changes. 4 COST OF DOING BUSINESS - RETAIL

13 Further, costs are only a partial indicator of competitiveness. A relatively high cost retailer (say, due to a relatively high level of service quality) can be highly competitive if its revenue is also high compared to other retailers operating in the same market. Costs are inflated by red tape The key findings of this study are that the cost of doing business in the Australian retail sector is inflated by unnecessary regulations, and governments progress to address costly anticompetitive provisions has generally been slow and patchy. There is a general consensus among stakeholders consulted in the study that many of the reforms put forward by the Commission in its 2011 inquiry report on the Economic Structure and Performance of the Australian Retail Industry remain largely unfinished. That report s recommendations focused on areas where governments could remove unnecessary impediments to domestic retailers ability to respond to the heightened level of competition. Many of its recommendations are matters for the states and territories, though not exclusively local governments and the Australian Government are also involved. All jurisdictions have initiated reform processes but few have achieved substantial reform Victoria stands out as the exception across the various areas identified by the Commission. In some cases, reform processes have progressed to consultation and review stages but no further. In several jurisdictions, the appetite for further reform is weak. As a consequence, there are still many examples of poorly designed and implemented regulation that are leading to costly outcomes for retailers and consumers. These include the complex patchwork of trading hours restrictions across and within jurisdictions, anticompetitive planning and zoning laws, and other regulatory impediments that are arguably excessive, arbitrary or obsolete. Trading hours restrictions Trading hours restrictions arose in response to cultural and social expectations that are decades, and in some cases centuries, old. They are increasingly out of step with changing patterns of work, leisure and shopping as shown by the widespread utilisation of extended shopping hours. Technological developments also allow consumers to shop online 24 hours a day, seven days a week. Restricted trading hours also impose costs on retailers and the economy more broadly in terms of forgone sales and higher operational and capital costs. Retailers forced to close on Sundays, for example, are prevented from managing their stocks better, especially those of highly perishable goods like fruit and vegetables. More produce is wasted. Increased trading hours would allow a firm to spread its fixed costs over a potentially larger volume OVERVIEW 5

14 of sales, leading to lower average costs. An increase in scale may also enable a retailer to adopt a technology with a lower unit cost of operation or provide customers with a wider range of offerings. At a broader level, the deregulation of trading hours in some jurisdictions has been shown to increase employment opportunities in particular segments of the retail sector. The sector is a significant employer and further deregulation of trading hours is likely to benefit particularly the youngest and oldest age cohorts, first time job-seekers, and those with a preference for part-time or casual work. In recognition of these benefits, the Commission recommended in its 2011 retail report that retail trading hours be fully deregulated in all states, including on public holidays. The deregulation of trading hours provides greater flexibility to retailers, allowing them to more closely align opening hours with consumer demand. It does not mean that all or even many retailers will trade 24 hours a day, seven days a week. Businesses will open when they consider it is in their commercial interests, and opening hours will reflect consumers shopping patterns. Trading hours are effectively deregulated in Victoria, Tasmania, the Northern Territory and the ACT, and largely unrestricted in New South Wales. South Australia, Western Australia and Queensland have the most restricted trading hours, and within each of these jurisdictions there are widespread inconsistencies. Jurisdictions with the most restricted trading hours have not pressed on with statewide reforms to deregulate retail trading hours since 2011 and instead have mostly adopted a location-specific approach. This piecemeal approach to deregulation has reinforced the patchwork of regulations across and within jurisdictions with consequential distortions and anomalies. While there has been an extension in permissible hours of operation for bricks and mortar retailers in some locations (particularly in city areas), this has increased the variability of location-specific arrangements around the country and sharpened the comparative disadvantage of those retailers and consumers outside the areas where trading hours have been extended. Jurisdictions to varying degrees restrict trading hours by hour of the day, day of the week, whether it is a public holiday, the geographic location of the shop, its physical size, the number of owners and/or employees and product lines sold. This leads to highly localised and firm-specific trading arrangements within and across jurisdictions, thus increasing complexity and compliance costs for businesses. There are also additional compliance and operational costs to retailers trading in more than one jurisdiction. These costs become more acute around the time of gazetted public holidays, when retailers have to interrupt normal trading arrangements and put in place different arrangements, such as those related to staff rosters, deliveries, cleaning as well as waste and cash collection services, to comply with the diverse public holiday trading arrangements set down in different states, regions and local precincts across Australia. In Western Australia different degrees of restrictions apply across the state without any obvious coherent policy rationale. Retail trading hours are deregulated north of the 6 COST OF DOING BUSINESS - RETAIL

15 26 th parallel of south latitude for historical reasons. However, those areas that are regulated have highly localised variations (figure 2). In the Perth metropolitan area, general retail shops have been able to open on Sundays between 11 am and 5 pm since 2012 but cannot trade in regional areas on Sundays unless location-specific exemptions apply. In some cases, these location-specific exemptions have restricted trading hours further, with general retail shops closed after 1 pm on Saturdays in three local government areas (with heavy restrictions, in figure 2). In other cases, while trading restrictions have been relaxed in some areas, this only applies to some towns in the local government area, or even specific streets or shopping centres. Figure 2 The patchwork of retail trading hours in Western Australia, 2014 As in several other jurisdictions where exemptions to local trading hours restrictions can be sought through different avenues, local governments in non-metropolitan areas of Western Australia can amend their trading hours where approved by the Western Australian Minister for Commerce. The WA Local Government Association acknowledged that these approval processes may not be subject to an appropriate framework to balance competing interests within their local communities. In South Australia, Sunday trading hours vary by shop location, size and product range. Stores located outside prescribed zones in Adelaide and regional areas, and/or small shops or shops selling certain goods (for example chemists and nurseries) can trade over OVERVIEW 7

16 unrestricted hours. However, larger stores located in the greater Adelaide shopping district that are not exempt by product line can only trade between 11 am and 5 pm on Sundays, while larger stores located outside Adelaide in prescribed shopping districts cannot trade at all on Sundays. In Adelaide, some shops in the central business district can open on public holidays, but shops in the nearby metropolitan area cannot. In Queensland there are more than 30 separate trading zones. In Brisbane, a highly prescriptive approach results in a wide array of different configurations for the Inner City of Brisbane and specific parts of the Inner City, being Area of City Heart of Inner City of Brisbane and Area of New Farm of Inner City of Brisbane, in what is a relatively small geographic area. The Commission has also identified one trading zone in Queensland (Cooloola Cove) that appears to only contain one supermarket. Restrictions on trading hours lead to reduced consumer convenience and increased travel costs, higher capital costs to deal with artificial peaks in shopping activity, greater product wastage, lost sales with a likely disproportionate negative impact on the visitor economy, and a restricted ability to compete with online retailers. They add complexity to business operations that are not necessary nor in the interest of consumers or the state economies. The suggestion that shoppers immediately transfer their business to smaller shops is not borne out by the facts. Figure 3 illustrates the inconvenient adjustment of shopping behaviour. In some cases people will travel to other large shops or simply go online. Woolworths provided an example in New South Wales, where its Shellharbour store is exempt from trading hour restrictions on Boxing Day but other stores (for example, in Wollongong, around 20 kilometres away), are closed. On Boxing Day, the proportion of Woolworths Shellharbour store revenue from residents outside the store catchment rises to 40 per cent, compared with 20 per cent on a typical day. At least part of this increase is likely to be attributable to Wollongong store customers shopping in Shellharbour on Boxing Day, as they continue to shop on restricted trading days but just have to drive further to get to open shops. Alternatively, many shoppers go online. In general, there are no trading hours restrictions for online shopping and while currently there can be a price premium for the convenience of online grocery shopping, this cost disadvantage can be expected to dissipate with the development of more flexible and efficient formats, such as dark warehouses dedicated to online sales. Data presented by the Economic Regulation Authority (ERA) in Western Australia show the extent to which customer behaviour is distorted by the existing retail trading hours in that state. On weekends in particular, there is a strong demand for shopping activity immediately after shops open and another significant peak in shopping activity just before shops close. This situation contrasts with the behaviour observed in the deregulated trading market of Victoria, for example, where shopping activity is more spread out and shopping precincts are less congested (figure 3). The distorted shopping patterns evident in Western Australia lead to more congestion and inconvenience for shoppers. 8 COST OF DOING BUSINESS - RETAIL

17 The ERA also points out that of the 29 jurisdictions in Western Australia that have taken the opportunity to modify their retail trading hours, all have extended their hours and eight have fully deregulated their trading hours. No local government authority has subsequently sought to re-regulate their trading hours in the past 15 years. Figure 3 Purchasing behaviour in Western Australia affected by restricted trading hours on Sunday a Purchasing behaviour in Victoria Transactions Monday Tuesday Wednesday Thursday Friday Saturday Sunday Hour of Day Purchasing behaviour in Western Australia Transactions Monday Tuesday Wednesday Thursday Friday Saturday Sunday Hour of Day a Aggregate transactions in Coles stores (10 in Victoria, 10 in Western Australia) over a 12 month period in 2012 and Source: Adapted from ERA (2014b). OVERVIEW 9

18 In addition to trading hours restrictions, there are arbitrary restrictions on product lines, including rules on what products can be sold at particular times, that impose additional costs on retailers of all sizes from lost revenue and diverting resources to ensure compliance. In many cases, these rules are anachronistic and have no apparent rationale. For example in Western Australia, regulations prevent Masters Home Improvement stores from trading in line with the hours enjoyed by other hardware stores. To be eligible to trade as a domestic development shop Masters must only sell those goods that are prescribed by the Retail Trading Hours Regulations The regulations prescribe a list of what a domestic development shop can sell, which gives rise to all sorts of inconsistencies and anomalies. The regulations allow the sale of: light bulbs but not light fittings outdoor lighting but not indoor lighting kitchen sinks but not dishwashers wood-fire heaters but not gas heaters indoor television antennae but not outdoor television aerials. While a number of participants in this study supported further deregulation of trading hours, other participants opposed more liberal trading hours. Some of those participants opposing deregulation argued that it would have a detrimental impact on small retailers. However, the evidence does not support the claim that deregulation of trading hours has a material effect on the structure of the retail sector and the viability of small retailers. By using the participation of small businesses in the market as a metric for competition, trading hours restrictions ignore the potential for more than offsetting gains in terms of the lower cost of doing business and increased consumer welfare in such an economically significant sector. Planning and zoning restrictions Occupancy costs account for a substantial share of many retailers cost of doing business. Rental costs in particular are largely determined through the interaction of buyers and sellers in the market for retail space, the planning and zoning activities of governments (at state, territory and local levels), as well as laws governing retail tenancy agreements. Hence, government policies cannot be ignored as drivers of retail sector costs. Planning and zoning systems establish how land can be used and how such uses can be changed. In terms of retail activities, state and territory governments planning policies are typically formulated around activity centres that seek to deliver net benefits to the community by concentrating retail and other employment activities into specified locations. These policies can be either competition-enhancing or competition-reducing depending on how the policies are designed and implemented by relevant planning authorities. 10 COST OF DOING BUSINESS - RETAIL

19 A number of submissions to this study and to the ongoing review of competition policy commissioned by the Australian Government have highlighted examples of unnecessarily restrictive approaches to planning and zoning, which are increasing retailers cost of doing business both in terms of rent and compliance (see chapter 6). The Commission and others have thoroughly reviewed planning and zoning issues (including retail tenancy leasing issues) over recent years, and have made substantive recommendations regarding necessary reforms and leading practices. Two reforms have been identified as being of particular importance: first, the need to reduce the number of business zones and increase the permissible uses of land (to reduce prescriptiveness) within these zones; and second, to remove consideration of the effects on existing individual businesses from the approval process for development applications (to avoid anticompetitive outcomes). A number of state and territory governments have either conducted reviews of their planning and zoning regimes in recent years, or are in the process of conducting reviews. However, even where reviews have been completed, progress across jurisdictions in implementing change has been inconsistent. Victoria is generally considered to be ahead of other jurisdictions in implementing leading practices for planning and zoning outcomes, while New South Wales has considerable scope for further improvement. The Victorian Government has reduced the number of business zones and expanded the allowable uses of those zones. It has also reformed and streamlined development assessment processes, with a maximum 10 day decision period for simple applications to the value of up to $ The New South Wales Government has completed a major review (White Paper) of its planning and zoning system, including commissioning an external evaluation of the likely net benefits flowing from reforms. The reform options canvassed in the review align with the leading practices recommended by the Commission, and are likely to materially improve planning and zoning outcomes in New South Wales if fully implemented. However, the draft legislation that is currently before the Parliament of New South Wales is less ambitious compared with the changes canvassed in the White Paper. At the time of writing, the Planning Reform Bill 2014 remains on the agenda for consideration by the New South Wales Legislative Assembly, despite critics of the current system describing it as dysfunctional, outdated, overly complex, time consuming, and in need of a complete overhaul. The Commission is strongly of the view that state, territory and local governments can assist consumers and the retail sector by developing and applying zoning policies that ensure the areas where retailers locate are both sufficiently large (in terms of total retail floor space) and sufficiently broad (in terms of allowable uses, particularly those relating to business definitions and/or processes). This would allow new and innovative firms to enter local markets and existing firms to expand. OVERVIEW 11

20 Expanding the supply of retail space would reduce its cost (relative to what it would otherwise be) and would make retailers more competitive (particularly in the face of growing competition from online retailers) to the benefit of consumers. It would also provide consumers with greater choice and allow retailers to be more flexible in meeting consumer demands. Effective reform in planning and zoning inevitably needs to involve local governments (where state planning and zoning regulation is largely made operational). Inadequate resources and skills at that level can compromise the effectiveness and efficiency of planning and zoning systems, and make it less likely that state government policies or regulations governing planning and zoning can be implemented consistently or as intended. Submissions to this study have again raised concerns regarding retail tenancy leases, including the issue of an imbalance in bargaining power between shopping centre tenants and large shopping centre owners. Wider implementation of the leading practices identified by the Commission and others following a 2008 study of the market for retail tenancy space should help to resolve some of these problems. However, the Commission also considers that the root cause of most retail tenancy lease problems are unduly restrictive planning and zoning controls that limit competition and restrict retail space, particularly in relation to shopping centres. Addressing the latter would also resolve many of the problems in the retail tenancy market. Other regulatory burdens Although labour and occupancy costs generally constitute the main costs of doing business for retailers, participants also drew attention to other examples of inconsistent, highly prescriptive and seemingly ad-hoc rules and regulations that were imposing unnecessary costs on their business. Most of these unwarranted costs appear to derive from deficiencies in the regulatory process including: the presence of multiple regulators (and, thus, multiple compliance costs) poorly developed regulation (with regulation not justified on a cost-benefit basis or compliance costs in excess of those that are efficient ) inconsistent regulations between and/or within jurisdictions (with retailers operating in more than one location subject to compliance costs for multiple sets of differing regulations). Participants provided examples of what they considered to be poorly developed regulation that resulted in excessive compliance costs. These include: restrictions on times for delivery and pickup/waste disposal liquor licensing regulation in Queensland that requires an applicant to own a hotel before being eligible to receive approval for off-licence liquor retailing 12 COST OF DOING BUSINESS - RETAIL

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