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Please make sure that all the programs I ask you to download are downloaded to and run from yourDesktop.

Please make sure you print out these instructions so that you will be able to refer to them while working on your machine. Part of the solution(s) to your problem may involve us working in Safe Mode and you will need them to go by.

Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

Please read through my instructions carefully and make sure you complete them from start to finish. I will make sure that I lay the instructions out in a step by step order to make them easy to follow

This is a complicated process. It requires several steps, patience, and careful following of my instructions in the order they are given to diagnose your problems to get your machine back in working order.

Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. I promise to do the same for you.

Please make sure you reply within 3 days to my responses, if there is no reply within 3 days, the topic will be closed and you will need to request the topic be reopened.

Before we get started, please remember we will do our best to get your machine repaired. However, there are some cases where the only solution is a reformat and reinstall of the operating system. This is a worst case scenario though.

It is impossible for me to know what interactions may happen between your computer's software and the tools we will use to clean your machine. Therefore,I highly recommend you backup any critical personal files on your machine before we start.

If possible, please have your original Windows installation disks handy, just in case.

If you have any questions at all, please don't hesitate to ask. There's no such thing as a stupid question when dealing with malware.

If you are unsure of an instruction I give you, or if something unexepected occurs, Do NOT proceed!Stop and ask for clarification of the instruction or tell me what occurred.

Please copy and paste the contents of any requested logs in your replies. Do not attach the log files in your replies unless requested to do so.

Please remember, the fixes are for your machine and your machineONLY!

Once we have cleaned your machine, we'll have some cleanup and prevention steps to go through. We will also provide you with some information about how to reduce your chances of infection and get some protections in place to help defend you against this in the future

Please be patient while I am analyzing your logs. I know you are probably scared and very frustrated with this problem, but I am a volunteer and sometimes life does get in the way.

Now, let's get started, shall we?

Hello

Are you experiencing any other symptoms other than extreme slowness?

Let's run a couple of scans and get a deeper look at your system. Please follow the steps below:

Step 1: Custom OTL Scan

Start OTL

Close any open windows and then double click (Vists, Windows 7, 8, right click and then click Run as Administrator) the icon to start OTL.

Please make sure the following boxes are checked.

Scan All Users

Use Company-Name WhiteList

Skip Microsoft Files

Use No-Company-Name Whitelist

LOP Check

Purity Check

Please check Use Safelist is checked under Extra Registry.

Copy the contents of the quote box below Do not copy the word quote! and paste them into the Custom Scans/Fixes box at the bottom of OTL's control panel.

pystryker

Posted 06 October 2013 - 04:58 AM

pystryker

Trusted Helper

Malware Removal

3,902 posts

Hello

The OTL scan you provided was for the current user only, which was the account that was logged in at the time. Please re-run step one, but make sure that the All Users box is checked at the top of OTL's control panel before running the scan.

pystryker

Posted 06 October 2013 - 05:17 PM

pystryker

Trusted Helper

Malware Removal

3,902 posts

Hello again We've got some things to do, so let's get going.

Step 1: Windows Sidebar

Windows Fix It

You have Windows Sidebar running on your machine and it is known to have some security problems. Microsoft Corporation has an article about these issues, and you can read it by clicking here . Please disable it by using Fix It.