For Windows OS, ask the member to click on Help located in the top right of the browsers menu bar, and select "About". If the Help menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.

Internet Explorer for Windows

Mozilla Firefox for Windows

Safari for Windows

For Mac OS X, ask the user to look on the menu to the far left which will display what kind of browser the member is using. To find the version, click on the menu on the far left (i.e. Safari) and select About

Safari for OSX

Mozilla for OSX

Once the browser and OS are identified, you can click on the appropriate link under question 2 and provide step by step instructions.