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Two-Way Texting

Who can use this feature?

Overview

Within the CivicReady system, you are able to send text notifications and receive responses which allow for two-way communication.

The responses can direct to the sender of the message, all administrators, or members of the group. Once you receive a reply the response will include the phone number of the person responding and the notification they want to respond to. This data is available on the Text/SMS reporting page.

You can enable Two-Way Texting on a group by group basis. Follow the instructions below to learn how.

Instructions

Navigate to Groups

Select your desired group

Click Settings

Scroll down and expand Text Settings

Configure settings

Keyword: Enter a keyword so that if a user texts in that keyword, they will join the group

Post Update: Enable the ability to send Post updates as an SMS/text message