Now you can have personalized conversations ... at scale.

Today, your visitors, prospects, and customers expect to connect with you in real time via live chat. But for most companies, supporting one-to-one conversations on a larger scale can be a challenge.

With HubSpot’s chatbot tool, you can lighten the load for your team. Easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more — so your team has more time to focus on the conversations that matter most.

Configure your bot to hand the conversation off to a live agent once qualified, create support tickets, add users to lists and workflows, and more.

Create and customize bots yourself — no coding skills required.

No experience creating bots? No problem. HubSpot’s canned bot templates make it easy to get started.

Choose a template based on your bot’s goal, and hit the ground running. Then use the visual editor to customize the conversation and match your brand’s voice and tone. Tweak the copy, add questions and multiple choice responses, and make each bot your own.

Or start from scratch with HubSpot’s easy-to-use bot creator to build your bot from the ground up.

Give your bots a human touch.

Because the chatbot builder is seamlessly integrated with HubSpot’s free CRM, your bots can deliver friendlier, more personalized messages based on information you already know about a contact.

Any information collected by your chatbots will automatically get synced to and stored on a contact’s timeline, giving your whole team complete context and a crystal clear view of every relationship.

The Free CRM That Goes Far Beyond Contact Management

Contact & Lead Management

Add company and contact records, log sales activities automatically, and easily keep records up to date. See every interaction you've had with contacts, and use this data to build campaigns that close more deals.

Pipeline Management

Add deals to your CRM with a single click, assign tasks to push deals forward, and track progress in your dashboards.

Contact & Company Insights

Get insights your sales team will actually use by automatically pulling company details from our database of over 20 million businesses.

Email Tracking

Know the second a lead opens an email, clicks a link, or downloads an attachment — then send a perfectly timed follow-up.

Email Templates & Documents

Turn your most effective and repetitive sales emails into templates, and build a library of documents that you can access inside your inbox and share with your entire team.

Gmail & Outlook Integration

Out-of-the-box integration with Gmail, G Suite, and Outlook or Office 365 for Windows. Access email templates, contact and company info, and more right inside your inbox.

Facebook & Instagram Lead Ads

Create lead ads for Facebook or Instagram that automatically capture contact information and sync with your HubSpot account.

Forms

Build mobile-optimized forms, pop-ups, banners, and slide-ins to convert visitors into leads, and add them to any web page.

Contact Activity

See detailed interactions between a contact and your website in a single place, including page views, form submissions, sales activity, and more.

Conversations Inbox

A universal inbox that gives your sales, marketing, and customer service teams one place to view, manage, and reply to all conversations from live chat, bots, or team email aliases.

Meeting Scheduling

Create a scheduling link that you can share with prospects, giving them the power to book time on your sales team’s calendar.

Live Chat & Bots

Connect with website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use bots to automate and scale your live chat conversations.

Build Your First Chatbot Today

Qualify leads, book meetings, support customers, and more — all with bots.