1. Customer orientationWe
maintain an open, cooperative dialogue with our customers. At the same
time, we never lose sight of our aim to offer our customers the greatest
benefits. The measuring gauge for our customer satisfaction is, among
other things, the complaint rate. We are not satisfied with the present
extremely low rate, and instead set ourselves the objective of a
constant rate of 0.0%.

2. EmployeesFor
us, qualified and motivated employees are a crucial factor for success.
We provide excellent performance through the commitment and expertise
of our employees.

4. Our products MixWe
supply customers around the world with high-quality catering products
at attractive conditions. In doing so, we are able to provide our
customers with customised solutions to meet their individual needs.

5. Market positionIn
line with our principle ‘performance creates success’, we have managed
to firmly establish the brand name iMettos on the
market. We are aiming to be the clear market leader in our segment.

6. InnovationWe
see ourselves as a thought leader and pioneer for innovative actions in
our sector. In the process, we set standards in technology, quality,
service, price and design that are oriented towards optimum customer
benefit and customer requirements. We see technical new developments as
an opportunity, and drive changes forward decisively.

7. MarketingTop performance, innovation and quality are associated with the brand iMettosaround the world.

8. ProcurementWe are owning and representing manufacturer who is integrated into our value creation chain. Regular manufacturer audits are an important part of assessing the quality
capability and controls.

9. Social commitmentWe
keep to our social commitment. As an internationally operating company,
we abide by the respective values and standards in all countries, human
rights, and legal and social rules in terms of being a good citizen.

10. Handling of resourcesWe
act in a forward-looking manner with awareness of our particular
responsibility for the environment and handling of resources.