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.1.Open the print cartridge door, and then remove the print cartridge.NOTE: Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes the removal of jammed pages easier.

Figure 1: Open the print cartridge door and remove the print cartridge

CAUTION: To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

2.With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.

Figure 2: Remove the jammed paper

3.Look inside the product for any torn pieces of paper or labels, and then remove them.4.If any jammed paper remains in the input tray or the output tray, grasp it with both hands and gently remove it.5.Reinstall the print cartridge, and then close the print cartridge door.

Figure 3: Reinstall print cartridge and close print cartridge door

1.Press the Power switch to turn off the product.2.Wait 30 seconds, and then press the Power switch to turn on the product.

Unplug the printer and wait half an hour. You want the internals of the printer to cool down, otherwise they might burn you.
Open the top of the printer, and remove the toner cartridge, there will be visual instructions printed on the top of the cartridge on how to remove it. Take care to place this on paper towels, as toner can be shaken loose and will stain anything it lands on.
You should be able to see a paper jam under where the toner cartridge, reach in and remove this jam.
After you've removed the jam, replace the toner cartridge and try printing again.

Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to complete clear paper jams paper can get jammed it there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.

Open the front of the printer.

Slowly take out the drum unit and toner cartridge assembly. Some
of the jammed paper will be pulled out with the drum unit and toner
cartridge assembly.

Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.

Close the front cover.

Note: Do not put the drum unit and toner cartridge assembly back in at this point.

Pull the paper tray completely out of the printer.

Pull the jammed paper down and out of the printer.

Open the back cover (back output tray).

Still looking at the back of the printer, pull the tab toward you to open the fuser cover.

Pull the jammed paper out of the fuser unit.

HOT SURFACE
After you have just used the printer, some internal parts of the printer
will be extremely hot. Wait for the printer to cool down before you
touch the internal parts of the printer.

Close the back cover (back output tray).

On the drum unit you set aside, push down the green lock lever and
take the toner cartridge out of the drum unit. Clear the jammed paper
if there is any inside the drum unit.

CAUTION
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT touch the roller part of the
toner. Try to keep you hands, fingers and everything else away from
there.

Put the toner cartridge back into the drum unit until you hear it
lock into place. If you put the cartridge in properly, the green lock
lever will lift automatically.

Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.

Is your printer had jammed before and it stop printing in the middle of printing? For some reasons, paper can jammed due to printing interruptions, printer turn off, improper loading or feeding of paper, roller feeder had problem and others.

If jams before and paper have let inside the printer, please do the following first:

1. Check th paper tray, see inside if the paper is jammed inside that compartment. If there is paper jammed, remove, turn off your printer and turn on. This will solve your problem.

2. If not, open the printer cartridge door, remove the toner cartridge and look for paper jammed inside. If these is paper inside, remove it, turn off the printer and turn it on.

3. If you cannot see the paper jammed inside, the paper maybe inside the heating area. To remove paper, just turn off your printer and turn it on to roll over the paper jammed inside of it.

4. If the printer is blinking and saying there is paper jammed. You have to check the cartridge toner by opening the cartridge door, remove the cartridge and return it back but be sure it is well firmly fitted.

If following the 4 diagnostic procedure and you cannot locate the jammed paper, the problem lies on the toner cartridge itself. When toner cartridge is not rolling over, it will stop feeding the paper and it will cause printer to jammed.

To diagnose the problem, put old printer cartridge and if no toner power, just shake it well and I am sure there is still small amount of powder inside it and if it prints, the toner cartridge you purchase is defective. Reason, factory defect or improper refilling and part is not working well.

This jamming has to do with third-party toner cartridges being used. I had this problem using Xerox toner cartridges and found that I would have no jamming if I used at least 2 hp-brand toner cartridges and the rest Xerox. I then used a different brand of 3rd party toner cartridges that would not jam as long as just the black cartridge was a genuine HP black toner cartridge. This issue has been confirmed even by the manufacturers of the generic toner cartridges. Hope that helps!

If the paper jam occured behind the toner cartridge, did someone pull it out and leave a piece behind the toner? Look to see if there is a small piece of paper jamed in the connector of the toner / developing unit. Also look for any small piece of paper in the paper path.