If you need support from Yola please contact us via support@yola.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!

problem with the 'renew early' links in your email

Your renewal service email has dead links. I have tried both the 'renew early' links in the standard email you sent this morning and neither work. And when I go to the website I cannot for the life of me work out how to pay you the money you require in order to renew my domain. Either I am doing something exceptionally dim or something isn't working quite as it should. Please advise. Thanks.

Thanks for letting us know alun, we've contacted our marketing team to investigate the link problem you reported. Sorry for the error!

You can renew your domain from your MyYola account. Please log into your account and click on the "Domains" link on the left-hand side. Your domains will be listed at the top of the page, click on the "Renew" button to renew your domain.

The links seem to be working properly. Can you please ensure you are logged into your account and then try this link? Also, would you mind forwarding the email with the link that didn't work for you to support@yola.com ATTN: Laura so we can continue to investigate?

I tried to find your e-mail in our system by using the e-mail address you use for this forum, but I couldn't find it, and it seems we didn't receive it. Can you please send it again as Laura advised? Thanks.