Crozscore:

Crozscore:

Software Description:

WhosOn is an integrated, cloud-based or on-premise customer support and customer chat software. Its main purpose is to offer excellent online service, driving new leads generation and conversion rates boost.

The platform provides highly-detailed visitor tracking, so users are able to see who is on the website, and who can be invited to chat.The service offers translation into 40 languages and is being used in 98 countries.

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

Chat.io is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, chat.io can be used to facilitate every aspect of running a business. It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies.

Chat.io provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

Launch your 14-day free trial. No credit card, no commitments.

Features:

Dashboard

Notifications

Lead Management

Contact Management

Google Apps Integration

Email Integration

Data Export

Data Import

Scheduling

API

Multi-User

Customer Management

External Integrations

Click-to-Dial

Chat

Features:

CRM Integration

Contact Sharing

Audience Targeting

Third-Party Plugins/Add-Ons

Contact Management

Dashboard

Notifications

Lead Management

Marketing Automation

API

Customer Management

External Integrations

Batch Permissions & Access

Email Integration

Data Export

Data Import

A/B Testing

Multi-Account

Multi-User

Password & Access Management

Chat

Features:

Dashboard

Notifications

External Integrations

Contact Management

Third-Party Plugins/Add-Ons

Chat

Customer Management

Lead Management

Multi-User

API

Summary:

Ticketing

Live chat

Analytics

Microsoft Dynamics Integration

Salesforce Integration

Click to Call Back

Co-browse

Canned Responses

Push a Page

Skills Based Routing

Summary:

Audience segmentation

Real-time performance monitoring

Intercom app for iOS

Message tagging & team assigning

Customer user profiles

Personalized reply templates

Summary:

Connect directly with your leads

Provide more personalized support

Contact customers via Messenger

Speed up the response time with AI-powered canned responses

Chat on the go with mobile apps for iOS and Android

Integrate with your workflow using an open API and webhooks

WhosOn Cloud

$33.001 user(s) / month

Included in plan:

Visitor profile

Co-browsing

Real time visitor monitoring

Geo-IP visitor location

Prospect detection

Offline form

Offline messages

Transfer chats

Pre-chat / Post-chat survey

Chat rating

File sharing

Form field capture

Advanced chat routing

Operator work scheduling

Canned responses

Supervisor chat monitoring

Supervisor overview

Advanced invites

Chat wrap up

Agent departments

Auto response / filter bad words / masking rules

Visitor banning

Advanced security

WhosOn on-prem

$46.001 user(s) / month

Included in plan:

PCI / HIPAA compliance assitance

Managed Solution

FAQs:

What are some applications this service is commonly used in tandem with?

It is commonly used in tandem with CRM software.

What platforms does this service support?

WhosOn offers both cloud-based and on-premise deployment options. Available for Windows and MacOS.