Delaware Assistive Technology Initiative

Did You Know?
Access at the Gas Pump

The Delaware Code (Title 6, Section 2912) requires gas stations
that offer both full- and self-serve fueling to provide full-service
at self-service prices for disabled drivers with state issued disabled
placards or license plates. This aspect of Delaware law is consistent
with the Americans with Disabilities Act's equal access provisions.
If necessary to provide access, gas stations must:

Provide refueling assistance upon the request of an individual
with a disability. If two or more employees are present, refueling
assistance is required per the ADA. A service station or convenience
store is not required to provide such service at any time that
it is operating on a remote control basis with a single employee,
but it is encouraged to do so, if feasible.

Let patrons know (e.g., through appropriate signage) that customers
with disabilities can obtain refueling assistance by either honking
or otherwise signaling an employee.

Provide the refueling assistance without any charge beyond the
self-serve price.

The State Department of Transportation established the Voluntary
Service Station Assistance Program last year. This pilot program
aims to increase assistance to motorists with disabilities who cannot
pump their own gas. Participating stations display the international
wheelchair symbol and also a sign indicating the hours the service
is available. The State has agreed to provide, at no cost to participating
Service Station retail dealers, the signage necessary to designate
the station as a participant in the program. If the three-year pilot
program is successful, it will continue beyond the initial program
period. For a list of participating stations, or for any questions
regarding this program, please contact the Delaware Motor Fuel Tax
Administration, Office of Retail Gasoline Sales, Post Office Drawer
E, Dover, Delaware 19903-1565, or call (302) 744-2703.