FAQ

How do I start ordering books?

After registering an account, just sign in, add your shipping details (complete with postal code), and you're all set! For more details on how to shop, click here.

How long does it take before I receive the books?

After your payment has been confirmed, please allow 3-5 working days for Metro Manila and 5-7 days for outside Metro Manila, for processing and delivery, excluding official Philippine holidays.

How can I track my orders?

Once your order has been processed, you'll receive an email that your book is on its way. Click on the "View My Order" link in the email then click on the tracking number to be able to see the status of your shipment.

How many copies per title am I allowed to purchase?

There is no limit to the number of copies per title, as long as the books are in stock.

What are my payment options?

You can choose from the following:

Paypal - paypal account or credit card

Dragonpay - several payment options including bank transfer, convenience store and bayad center options, etc. Although please note that there are times that their payment process would tend to take longer. Click here to know more about Dragonpay.

Bank deposit - Metrobank, BPI, BDO (need to email bank deposit slip) *Please note that bank deposits must be fulfilled within 3 working days to avoid order cancellation

What are your shipping fees?

Your shipping fee is computed based on the corresponding base price, plus the total weight of your order (in grams). The following are the prices.

And below are our International shipping prices:(Additional Costs per gram starts after 500g)

Australia - P3,000 + P0.65/gram

Canada - P3,275 + P0.95/gram

China - P2,480 + P0.55/gram

France - P3,500 + P1.05/gram

Germany - P3,500 + P1.05/gram

Hongkong - P1,850 + P0.35/gram

India - P3,100 + P0.75/gram

Indonesia - P2,400 + P0.44/gram

Israel - P4,020 + P1.25/gram

Italy - P3,500 + P1.05/gram

Japan - P2,400 + P0.44/gram

Malaysia - P2,400 + P0.44/gram

The Netherlands - P3,500 + P1.05/gram

New Zealand - P3,000 + P0.65/gram

Qatar - P3,985 + P1.15/gram

Singapore - P1,850 + P0.35/gram

South Korea - P2,400 + P0.44/gram

Spain - P3,500 + P1.05/gram

Switzerland - P3,500 + P1.05/gram

Taiwan - P1,850 + P0.35/gram

Thailand - P2,400 + P0.44/gra

UAE - P3,985 + P1.15/gram

UK - P3,500 + P1.05/gram

USA - P3,275 + P0.95/gram

Vietnam - P2,480 + P0.55/gram

I need a book I saw in your book shop. Why is it not available through Passages?

Please send an email to info@passagesbooks.com with subject: SPECIAL ORDER if you wish to purchase a book that is not in our estore.

Why aren’t all titles available for worldwide delivery?

The list of products that we produced as co-editions with overseas partner-publishers have limited distribution areas on a per title basis. Please check the distribution limits of the titles you are ordering to make sure that they are not removed from your Shopping Cart when you checkout.

What is the scope of your delivery?

We can deliver to most local destinations in the Philippines, based on the serviceable areas of our authorized couriers. Should your shipping area be non-serviceable, the package can be picked up at the nearest branch of our couriers or an alternative serviceable address that we will request from you. You will receive a call or an email from our Customer Service regarding the delivery. Our selling facility is also able to deliver to most countries worldwide as per our courier partners’ serviceable areas. Should your shipping area be outside the delivery area (ODA) of our courier partners, you will be notified and asked to settle an ODA surcharge prior to the delivery.