imacgouf: I tried your link, but it doesn't work in safe mode (and I cannot enter windows under regular mode, because it halts and I cannot proceed). As soon as I tried to download the rmeoval tool, I got the following error message:

"The Windows Installer service could not be accessed. This can occur if you are running Windos in safe mode or if the Windows Installer is not correctly installed."

You need to call Symantec and get NONAV. This is "An Unsupported Utility" that they will give you if they see that you need it. See below for what it does:

=================================== What is NONAV ===================================
NONAV is an unsupported Symantec tool for removing files and registry keys from
Norton Antivirus / Symantec Antivirus. This is helpful for example when an upgrade
from an older version fails and you need to prepare the machine
for a clean re-installation.

The tool can be sent out to customers as long as they have been informed that
nonav is an unsupported tool / without warranty and provided "as-is".

NONAV can also be set to remove the following components:
Symevent drivers
LiveUpdate (1.5-2.0)
shared Virus Definitions
Central Quarantine Server / Quarantine Console

NONAV should leave other Symantec products alone on the machine but only very limited testing has been done on this.
PcAnywhere 10.5 / 11, Ghost 8.0/2003 and the Central Quarantine Server has been tested and appear to work fine after running nonav.

=================================== How to use NONAV ===================================
NONAV.ZIP - Unzip the files inside nonav.zip to a folder on the drive and run nonav.bat from this folder.
NONAV.EXE - Simply run the executable.

Both files will prompt you if you want to remove NAV/SAV from the machine.
To skip this prompt start NONAV.BAT with the -silent switch (or set WARN_FIRST=0 in nonav.bat).

Nonav must be run as Administrator on NT to have the necessary rights.

=================================== What are the different files / options ===================================
NONAV.zip - remove NAV/SAV 4/5/7/8/9 client/server and SSC/AMS/SCF on Windows 2k3/XP/2k/NT/Me/9x.

NONAV.exe - includes same files as nonav.zip. Self-extracts to c:\temp and runs nonav.bat.

nonav-noreboot.exe - same as nonav.exe but skip the reboot at the end.

nonav-nowarning.exe - same as nonav.exe but without warning prompt (same as running "nonav -silent").

To edit these settings change the first few lines in nonav.bat inside nonav.zip/nonav.exe.
NONAV.EXE is created with the SAV CE 8.0 Packager and can be opened with
for example winzip to edit the files inside.

By default NONAV will only reboot if it has removed services (NT) or if there are files
in use by the system that can only be removed on a reboot (NT/9x).
Set REBOOT=2 in nonav.bat to always force a reboot.

=================================== What are the different files inside NONAV ===================================
nonav.bat batch file for removing files and importing registry-cleaning files.
ESUGUnEn.exe Symantec tool. See Esugutil.doc.
nonav.reg remove registry keys.
nonav.inf remove same keys (since the .reg doesn't seem to work on hebrew windows).
nolu.reg remove registry keys for liveupdate.
nolu.inf remove same keys (since the .reg doesn't seem to work on hebrew windows).
noquar.reg remove registry keys for central quarantine server/console.
noquar.inf remove same keys (since the .reg doesn't seem to work on hebrew windows).
nonav.pif make nonav.bat window close when finished.
autorun.iff tells nonav.exe self extractor where to extract / what to run.
UnEngVar.Txt used by ESUGUnEn.exe to read paths from registry.
UnEngVar.BAT used by ESUGUnEn.exe to read paths from registry.
rtvstop.exe Symantec tool.
nonav.pdf Nonav documentation.
nonav.txt this file.

07/2004 (1.15) - New esuguneng.exe (1.5.25) - fixing problems getting startmenu etc. paths from registry.
Fixed a couple of hangs on NT4/9x and added some missing files.
Delete service/app loading points first.
- if nonav hangs killing processes it will now work fine when run again after a reboot.

11/2004 (1.16) - Added a couple of missing registry keys. Checked that nonav works with SAV9-MR2 on XPsp2.

3. Run the Rnav.exe utility to remove the earlier version of Norton AntiVirus that you tried to install before version 2002 (either version 2000 or version 2001).
4. Run the Rnav.exe utility again. This time, when you are prompted to select the version of Norton AntiVirus that you want to remove, click Norton AntiVirus 2002.
5. Completely remove Norton AntiVirus registry entries as outlined in the Web site listed in Step 3.
6. Install Norton AntiVirus 2002.

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