Return policy

Items purchased at www.rugandroll.com may be returned in original,
unused condition within 30 days of purchase for refund to the original
form of payment.

Please note: All items in Sale/Clearance, Flash Sales, and any
sales/discounts 40% OFF or more are non-returnable, non-refundable and
FINAL SALE! These items CANNOT be returned for a refund, store credit or
be exchanged!

All merchandise must be returned in NEW CONDITION (unwashed &
unaltered) Any return received with stains, pet hair or smoke will be
refused and returned to you and are subject to shipping charge.

Shipping and Freight Changes

Shipping and freight charges are not refundable
(if applicable) unless the item was shipped to
you in error. Return shipping and freight
charges are also your responsibility unless the
item was shipped to you in error or it is within
the 30-day return policy.

Return Merchandise Authorizations (RMA)

An RMA # is required to return any item(s) to Rug
and Roll. Please call Rug and Roll Customer
Service at 1-888-784-7655 to obtain the RMA #
for your return. The RMA # must be clearly
written on the outside of the shipping container
as well as on the packing slip which must be
included inside the container.

Customers returning any item(s) without an RMA #
will be assessed a 20% restocking fee based on
the value of the item(s) returned.

Instruction

Obtain an RMA # from Rug and Roll Customer
Service by calling 888-784-7655.

Place the item(s) being returned in an
appropriate shipping container and include
your original packing slip.

Write the RMA # provided to you by customer
service on the packing slip as well as the
outside of the box/container.

For your protection, we recommend returns be
sent via a trackable method, e.g. FedEx, UPS
or USPS Priority.

Ship your return (at your expense)to

Rugandroll.com ATTN: Returns 2186 Central Ave.
Memphis, TN 38104

Exchange

If you would like to exchange an item for a
different one, please return the original item
via the above method. You will be refunded your
original purchase price once we receive the
item.

You will need to place a separate order for the
new item you wish to purchase. You do not have
to wait for us to receive the original item
before placing the new order; you may place it
at any time.

Processing

Refunds and Replacement Orders will be processed
within 3 to 5 business days once they arrive at
our Returns Center. You can view completed
returns and refunds by visiting Your Account and
accessing your order history.