Press release

Addélice is committed to repairing the Swid Immersion Circulator for 10 years.

Stuttgart, December 11th, 2017 – Addélice, European leader in the design and manufacture of immersion circulators devoted to sous vide cooking, is proud to announce its commitment to ensuring the repairability of the Swid and Swid Premium immersion circulators for 10 years*.
Since 2009, Addélice is continuously innovating by conceiving and manufacturing more powerful, accurate and reliable immersion circulators.

Addélice’s initiative is driven by the desire to improving its products, enhancing customer loyalty and help reducing the production of electronic and electrical waste.

Antoine Rémy – Managing Director at Addélice:
“Caterers, Chefs or Butchers frequently contact us to share their disappointment when their sous vide equipment breaks down after the warranty period. Either the device is a low-end equipment and therefore often impossible to have it repaired, or the cost of the repair is high if, by chance, the part to be replaced is still available from the manufacturer or a repairer… “.

Addelice decided, in 2016, to respond and proposed customers the possibility of undertaking a 2-year warranty extension on the Swid immersion circulator, which brings to 4 years the Swid warranty. This is a world first for a heavy-duty professional sous vide equipment.

In 2017, Addélice’s engineers thoroughly modified the design of the Swid to ensure it could be easily dismantled and each components simply accessible and replaceable. All necessary information is made available to the repair sector in the form of exploded views and videos. On request, our customers could also benefit from these videos and printed copy tutorials, with Addelice’s personalized supervision and support.

The price of each component is transparent and competitive compared to the price of a brand new immersion circulator.

Thus, Addelice guarantees the possibility to repair the Swid and Swid Premium after the warranty period and for many years.

Addelice is a German company that designs, manufactures and distributes the Swid since 2009.
Since January 2016 Addelice proposes, in addition to the 2-years manufaturer warranty, a 2-years warranty extension for EUR 65 incl. VAT.In 2009 Addélice was the first company in the world to design an immersion circulator dedicated to sous vide. Now we are the first to propose up to 4 years warranty!

Warranty extensions are often poorly perceived by consumers, for good reasons. Main consumer associations’ criticisms are the following:

The extension of warranty is not useful,

The warranty extension does not cover wear parts,

The warranty extension is nominative and can not be ceded in case of resale of the device…

A sous vide immersion circulator is a device that can be used by the professional 24/24, 6 days a week and 10 months out of 12. The Swid is constantly exposed to water vapor and high temperatures. In other words, the Swid is subjected to intensive use. An extension of warranty is therefore not as useless as it seems compared to an electronic or mechanical device that would be used only rarely.

Addelice undertakes to cover all parts of the Swid, including wear and tear, with the exception of parts with aesthetic defects (scratches, etc.).

Addélice warranty extension is transferable. You can resell it with your Swid.

Still a doubt: check out our contract here.

For any information do not hesitate to contact us through our contact form.

The comparison (in German) is available in Pdf format on the Food Service Equipment website. To download this comparison you can also click on the image below.

We have translated for you the final comment of the review for each immersion circulator. The result is without appeal! The Swid is certainly the best value for money.

LV.50 by Lavide:
“The Lv50 is a good immersion circulator for intensive use, but its low power capacity is not acceptable for a midrange device. Regardless of its excellent performance you need to consider whether it is justified to pay EUR 300 more (than the Swid) while having 63% less power.
Conclusion: too expensive in terms of performance. ”

Swid by Addelice:
“The Swid of Addelice is a robust immersion circulator. You must look beyond the plastic casing. The 3 mm thick steel structure quickly compensates for this point. The Swid’s power is identical to the FusionChef Pearl, for a much lower price. The price of the Swid is also more competitive compared to the Lavide LV.50.
Conclusion: the winner value for money price (based on objective criterion). ”

Pearl by FusionChef:
“The FusionChef Pearl comes from the laboratory world and benefits from Julabo’s experience. However, if an ultra-stability of ± 0.02 ° C may be required in the laboratory, we doubt about such needs for culinary applications The power of the pump is appreciable but the latter can be damaged in case of contact with a foreign body.
Fusion Chef only issues the Pearl price on request. The cheapest price we found on the internet was EUR 1,000 excl. VAT.
Conclusion: better mixing of water (objective criterion), beautiful look (subjective criterion). ”

Final conclusion of the test: “In order to carry out this comparison, the Editorial team has tested these 3 immersion circulators. The Swid by Addélice has proved its performance and reliability over the last 3 years of use.

The three devices tested can be considered as suitable for intensive professional use. ”

Addélice is proud to present the Swid Premium. This version of the Swid is the culmination of six years of research and development. The Swid Premium is the only immersion circulator in the world capable of 2,400W (1,200W for the 110V version), which helps to reach the target temperature quickly and is hence a great advantage in time-critical scenarios like event catering, for example.

The Swid Premium will be sold exclusively through professional dealerships.

Should you have any question about the Swid Premium or if you want to distribute it, do not hesitate to contact us.

From February 20th to the 24th we welcome you on our booth 1B41 at Intergastra 2016 in Stuttgart.The Addelice Team is waiting for you to present the latest version of the Swid Immersion Circulator and answer all your questions about sous vide cooking.Whether you are an amateur cook, a Professional Chef or a Caterer, Addélice has solutions for all your cooking needs.B2Bdistributorsare not forgotten: within the next 7 months we will offer resellers a premium version of the Swid. B2B Resellers are welcome to contact us for more information.

Since 2009 Addelice develops a strong and close relationship with its customers, mostly professionals. We constantly work on improving the Swid. We are also by your side in case your Swid immersion circulator needs maintenance. Addélice’s team is at your disposal to answer questions and solve your problems.

Before performing maintenance operations on your Swid it is important to observe standards of good practice and care-follow on the Swid. The following applies to all sous vide cookers on the market:

While in operation, place your immersion circulator in a ventilated area, as far away from a source of dust or fat (frying pan, deep fryer…) as possible.

Limescale deposits: do not pour vinegar in the waterbath in order to lower the hardness of your water. Vinegar, even heated at low temperature, creates acetic acid vapors. Over time these acid vapors can corrode electronic components and thus reduce the reliability of your immersion circulator.

Just refilling and not exchanging the water in your pot/tank every day for a week will greatly increase the concentration of calcium in your water-bath. This habit should be avoided. As soon as you get the chance, fully empty your tank and add fresh water.

The Swid is a brim-full of electronics precision instrument: your immersion circulator contains a computer performing thousands of calculations per second that is positioned over a steam bath during many hours… Suffice to say that your swid is subject to significant stress. During operation, the inside of the Swid is ventalited by a powerful fan. When the Swid is switched off but still attached to the water bath, steam can condensate inside the immersion circulator. It is commonly recommended by all manufacturers, after each use, to remove the immersion circulator from the container.

2. Descaling and degreasing of your immersion circulator

All immersed parts of the Swid are stainless steel and easily accessible. No tools or disassembly processes are required for cleaning or descaling the Swid.
We recommend carrying out the following maintenance operations after each week of intensive use of the Swid immersion circulator:

Degreasing: poorly sealed vacuum pouches can leak or open during the cooking process. Therefore the immersed parts of the Swid can become fatty. The float switch of your Swid is an important safety part of your immersion circulator. Make sure it is not stuck because of fat. Your stainless steel float switch can easily be cleaned with dish soap. Simply run the Swid at 30 ° C in a small pot with soapy water for one hour.

Descaling: unlike most of our competitors’ products, the mechanism for stirring (pump) the water bath is very simple and easy to descale.

Which product to use for descaling the heater element of my immersion circulator?

There is no need to purchase products “especially designed” to clean your heater.
Some products are available on the market at low cost. We have selected two for you:

Citric acid: it is natural, biodegradable and non-toxic to humans and the environment. You can find a kg of citric acid on Ebay or Amazon for less than € 10.
Place your immersion circulator in a small pot filled with water.
Add one tablespoon of citric acid in 5-8 liters of water.
Set the Swid at 50 ° C for 1 hour. Rinse the Swid with fresh water.

Sulfamic Acid (H3NSO3) is a chemical compound widely used in the industry and to clean household coffee makers (Starwax), for example. Sulfamic acid can easily be found online in bulk (1 Kg for less than € 10). Please observe the conditions for use on the package.

When buying a sous vide immersion circulator, Warranty and After-Sales service must be part of a global offer. The service offer can vary significantly across different Manufacturers and Resellers!

Questions to ask when purchasing an immersion circulator:

1. Who sells you the immersion circulator? A Manufacturer or a Distributor? If the seller is a Distributor, will they be able to repair the equipment themselves or does it have to be sent in to the Manufacturer and how long will it take for you to get it back? If a Manufacturer sells the sous vide device directly to you, where are they located and what will it take to organize the After-Sales Service?

2. How long is the warranty and what are the terms?

3. After the warranty period, what are the costs of a repair?

4. How fast will you get your machine back?

All these questions should be addressed and answers should be detailed.

The question of the origin of an immersion circulator is problematic: With rising popularity of sous vide cooking, many models available today are now sourced directly from OEM manufacturers in China and simply rebranded.
The companies selling these immersion circulators often do not have the knowledge nor the means to carry out a qualified repair. These so-called manufacturers have no control over the quality of the product and the manufacturing process. It is easy to identify such products on the internet.
If you see the same immersion circulator sold under different brands, be careful!

Since 6 years Addélice designs, manufactures and distributes the Swid. Addélice is a German company.

Is your reseller or distributor capable of repairing your immersion circulator? Does he have parts in stock? This point is important. Most often your distributor is a dealer only and, even though he could change a part of the device, it will be difficult for him to identify the cause or origin of the issue. Therefore, instead of replacing a cheap single electronic component, a reseller will change an expensive part (a Printed Circuit Board for example) and make a substantial margin on it.
If your reseller has to send your immersion circulator back to the manufacturer’s service center for repair, it could significantly increase the time until you get your machine back.

Addélice is the designer of Swid. We are able to immediately identify an issue and repair the Swid immersion circulator. In other words, in most cases, a simple little component will be replaced and not for example, a full Printed Circuit Board.

What is covered under the warranty? It generally covers parts and labour, excluding shipping costs. It is usually 1 year long, sometimes 2 years depending on laws in the country of origin .

Addélice is a German company that offers 2 years warranty, parts and labour. Return costs (for Europe only) are supported by Addélice.

What are the parts that can break down and how much will cost a repair out of warranty? Schematically an immersion circulator is composed of a heater element, a Printed Circuit Boards (PCB), a temperature sensor and a motor with a propeller to stir the water in the water bath. Before ordering a sous vide device it is important to know the replacement costs (parts and labour) for each of these parts.

Since April 2015, the Swid immersion circulator benefits from a platinum temperature sensor (Pt100) that is almost indestructible. The Swid sous vide cooker is a very reliable device with parts that rarely break down. Only the heater element (this is the case for any sous vide immersion circulator of the market) and the PCB can possibly break down.Changing an Addélice heater element will cost you EUR 55 excl. VAT (parts and labour). The replacement of the Swid’s PCB (Version April 2015) will cost your EUR 70 excl. VAT (parts and labor). It is rare that a Swid requires a full PCB replacement.

The waiting time for a repair is also important. Who better than the Company that has designed and manufactured your machine can inspect and repair it? In case of an issue , simply contact Addélice via the contact form on our website.
As from June 2015 your Swid benefits from a “QR code” for quick access to the Swid’s information and direct contact with Addelice’s after-sales service. Addélice will indicate the closest service center. When Addélice receives your Swid it will be inspected and repaired the same day, tested overnight and sent back to you the next day. This means that you will be missing your Swid for about a week (if located in the EU).

Also think about custom and VAT issues when you have to ship your machine back to the country of origin (the USA for example)!

Should you have any questions about the warranty and Addelice’s after-sales service do not hesitate to contact us via this contact form.

As of June 2015 Swid Immersion Circulators come with a new label containing a “QR Code“.

For those who do not yet know this black and white checkerboard, the QR code allows anyone with a smartphone and a corresponding application (eg Unitag …) to scan the pattern in order to transfer the encoded contact information directly to your phone.

What is the advantage of having a QR Code on your Swid?
This allows you to easily be in direct contact with Addélice, in case you need to:

check the technical specifications of your Swid

contact Addélice’s Custome Service Center

consult the Swid Quick Start Guide or simply obtain a fast answer on how to switch the Swid from °F to °C for example

buy a new Swid or another Addélice product

After scanning the QR code you will be taken directly to an internet site specifically tailored to your smartphone. It is particularly concise and readable.

The Addélice Team is always there to answer all your requests and questions. We will reply within 24 hours.

Since July 2009 Addélice designs, manufactures and distributes the Swid, an Immersion Circulator dedicated to sous vide cooking. The year 2015 will be a banner year for Addélice marked by the launch of the new version of Swid. The new Swid is probably the most reliable and advanced Professional Cooking Immersion Circulator of the market. Its technical specifications are outstanding and suit to the most demanding Chefs. What makes the Swid more reliable than its competitors?

– The Swid benefits from a Pt100 temperature sensor made of platinum. In other words the Swid’s probe is immutable, it cannot lose accuracy. Therefore your Swid will never require any calibration. Which is not the case for most of the other Immersion Circulators of the market. Your Swid is highly accurate and will remain so!

The platinium Pt100 temperature sensor of the Swid ensure excellent reliability and longevity of your equipment.

– With its 2,000W the Swid is one of the most powerful Immersion Circulator of the market. This represents a considerable advantage especially for Caterers who quickly need to bring water baths up to 58 liters up to temperature at clients’ premises. Note that it will take almost twice as long for a competitor with a 1,300W device compared to the Swid heating the same volume of water.

– Stability of water bath’s temperature is key in sous vide cooking. Combi ovens suffer from significant temperature variations (sometimes several Celsius degrees between the top and bottom of the oven). The Swid has a stability of ± 0.05 ° C in a pot of 8 liters as well as in a 2/1 GN container of 58 liters . This “surgical” precision is a true asset to your cooking and reheating (regenerating) works.

In addition to these three important points, the Swid also has these advantages:

– All immersed parts are of the Swid are stainless steel for long-term reliability,
– The ultra portability and lightness of the Swid (2 kg),
– In relation to its technical specifications the Swid is the most competitive Immersion Circulator of the market.

Addélice also offers customized services:

– Should you have any questions, we will answer to you by email within 12 hours,
– Your equipment broke down and you need an Immersion Circulator in less than 48 hours? Our DHL Express service will meet your request.

A Customer Service that meets your needs:

– Addelice offers a worldwide 2 years warranty, parts and labour,
– Who better than Addélice can repair or overhaul your Swid Immersion Circulator? In case of a problem please return the Swid for inspection to our Customer Service Center in Germany. The Swid will be inspected and repaired the day we receive it and tested all night long. Your device will be shipped back the next day. In other words you will miss your Swid about 6 days only.

The Sirha is a major culinary event taking place in France (Lyon). Addélice will exhibit at this occasion its new products between January 22nd and 26th, stand 6K26.

Don’t hesitate visiting us to test the swid, the first immersion circulator 100% dedicated to sous vide. You will also have the possibility to assist (and to taste) to sous vide demonstrations performed by Chef Samuel Sirois.