IVR Development and Support Engineer-IRDEchopass

THIS JOB HAS EXPIRED

This position, which can be located remotely, will support all aspects of the Genesys system and the associated infrastructure within Echopass. This position supports and enterprise environment and will be responsible for the migration and upgrades, as well as the implementation of new sites. This position will focus on the design strategies as well as the support and implementation of routing strategies for Genesys. You will act as the Subject Matter expert for the Contact Center domain which will include experiences with voice, chat, routing, provisioning, and multimedia. Position will analyze requirements and develop detailed designs for implementation.

Responsibilities

Provide maintenance, testing and troubleshooting of analog and digital voice equipment
Installation, maintenance, design, and support of the call center communications software and hardware
Documentation and management of call center technical designs
Coordinate upgrades and maintenance calls to outside vendors
Provide detailed reports to management on system status on all platforms