Customer Spotlight: Appalachian State University

“Our new hires love it. They keep telling us: ‘Wow! That was so easy!’”

Leaders at Appalachian State University (App State) in Boone, North Carolina, understand the importance of providing a positive experience to new hires, which is why they implemented Onboard — the automated onboarding solution from PeopleAdmin.

By moving to an electronic onboarding process, Nancy and her team ensure new hires spend their initial time with the university focusing on important tasks, rather than filling out forms.

“We receive their new hire ‘paperwork’ before they actually start, which is a big plus,” Nancy explained. “It allows us to make sure we have the time we need to set up their access with other systems at the university.”

Onboard also allows Nancy to easily monitor the progress of new hires as they move through the onboarding process.

“We’re able to track who’s completed what, and the system allows us to send out reminders,” Nancy said. “We can also see when people haven’t completed all the required forms by a certain date — that’s been a big plus.”

“We’ve added in certain forms — like parking and traffic and ID — to our workflows, so we can easily send that information to the appropriate offices,” Nancy said. “Onboard has really helped us bring other departments into the workflow.”

While Nancy is already excited about how the onboarding process at App State has transformed, she’s even more excited to see what future use of the solution can accomplish.

“I’m really happy with Onboard, but I also feel like we’ve just touched the tip of the iceberg,” Nancy said. “I feel like it can do so much more.”