“Upgrading” Effort Paralyzes ETECSA Internet Service

14ymedio, Havana, 17 August 2016 – Connecting to the internet from state
WiFi rooms and hotspots, became more complicated this morning after the
interruption suffered by the web browsing service provided by the
Telecommunications Company of Cuba (ETECSA). The interruption has left a
trail of frustrated users and thousands of calls of complaints against
state monopoly.

The service outage is also being felt in navigation rooms with the
company’s own terminals, as confirmed by this newspaper through a phone
call to the 118 repair number and a tour of several of the internet
rooms in the Cuban capital. According to an employee, the company is
undertaking “upgrading work on the network to improve service,” but she
was unable to say when the service would be restored.

In a note posted by ETECSA on its Facebook page, the company reported
that is “had been necessary to stop the service” because “since the
early morning hours” there had been “failures in the equipment that
supports internet access.”

The company explained that “specialists are working on solving the
problem,” and that users “will be informed in a timely manner about the
reestablishment of service.”

The note, signed by ETECSA’s Communications Board, offered apologies to
the company’s clients “for the inconvenience this disruption may cause.”

Problems access the internet from WiFi hotspots and navigation rooms add
to those of a difficult week in the functioning of email service on
mobile phones. As of last Monday, users of this service complained about
congestion blocking access to their mailboxes, which increases the
difficulties of downloading and sending messages.

Previously, ETECSA has announced failures in the Nauta service for
cellphones cell in the early hours of July 14 because of maintenance work.

The cut in the e-mail service is one more event added to what happened
in of last year, when customers were unable to send or receive e-mails
for six days. In January of this year the problem was repeated for more
than 24 hours.

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