This position is responsible for providing International Customer Service support to customers in areas including but not limited to - arranging bookings, transit updates, documentary requirements, delivery requirements, dispute resolution and/or loss, damage in a timely and effective manner. The incumbent is required to liaise with customers and ensure that business requirements and customer expectations are consistently met.

BOOKING SHIPMENTS

Receive booking requests from origin or customer

Obtain quotation from the pricing SharePoint and determine which carrier to be used based on their cost, transit time, etc.

Confirm booking and carrier to be used to origin and provide them with the customer quotation

Update confirmed sailing details on the customer’s status report. Forward info to operations only when it’s a NSIB (Non-System Inbound) shipment so that they can open/start the file

Provide origin with supplier contact details in order for them to contact new suppliers/customers to confirm their support on behalf of our customer