FAQ Software and Questions & Answers Management - Helprace

A questions and answers site (also known as a FAQ or frequently asked questions) is simply a page that organizes customer-submitted questions and offers staff-posted replies. In essence, these are questions important to others and are likely to be sought out. Why is a good idea?

People are used to being online and navigating around to perform tasks. Customers are no different, as they mostly prefer to find answers themselves without the need to bother anyone. As a result, smart, forward-thinking customers introduce self-service portals that are able to satisfy that need. But All that portal information can be very jumbled, confusing and unfriendly to first-time visitors.

As a result, giving customers a FAQ component to your self-service portal is definitely can pay off quite handsomely. Yet many sites simply don’t think a FAQ software is important. Site visitors don’t see the answers to their questions and leave disappointed. They may even seek out a competitor.

This biggest issue here is obviously failure to keep these visitors on your site. But a deeper, underlying reason could be just the way your FAQ software is designed.

How do you know that you need a FAQ software?

Are customers are emailing your support for the same questions over and over agan – that you must refer them to lengthy articles? Maybe your content is poorly formatted, long, full of jargon and hard to read? Maybe customers are seeing that there are no users like them asking any questions? Maybe you have a documentation database (also known as a knowledge base) and you’d like to upload it to the help center as part of the FAQ software? The reasons for going with a FAQ software are endless.

With Helprace’s API and Webhooks, you can create a dynamic FAQ software that will work and grow with your business. Since it is cloud-based, there’s no need to worry about the number of questions and answers added, the number of visitors, users or staff members. Add as many question categories, forums (for your services, products or departments) as you wish. Worry-free!

How do you design the best questions / answers page ever?

Designing your FAQ software to suit your brand shouldn’t take ages. With Helprace, you are free to dress up your portal with CSS, header, footer and and head tags. Modify the layout, colors and the essential look and feel of your page. After all – it should be a reflection of your brand.

Consider formatting guides for easy readability. Consider adding tags to articles and shifting them around so that the most popular questions stay at the top.

What’s more - the responsive FAQ page from Helprace works on all mobile devices of all shapes and sizes, even with your customizations. It’s all sharable on social media sites and easily linkable. You can even display related You can be rest assured that no one will miss out on your portal.

Extensive User Options with your FAQ software

An unanswered question is filtered out in your admin panel, activity feed or moderation feed. Furthermore, if your customers don’t have the time to voice their opinion, you can do it for them, even without leaving your admin panel. For example, you can add questions on behalf of users, vote for questions on behalf of users. You can also control content on your page – the default order these questions shows up.

A winning argument for the Helprace FAQ software

Designing a FAQ site is all about making questions and answers there for everyone. Collect questions from phone calls, showcase them in your help desk tickets or feedback widget. Share questions on social media. Create a private FAQ page for staff members and a public FAQ page for customers and users.

There are simply no barriers to how you can make your FAQ software work for you. If you’re interesting in learning more, consider signing up for a free Helprace trial. It only takes a minute to sign up and we don’t collect any credit card information.

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