Survey Background

This 2012 survey is the third comprehensive survey to assess resident satisfaction with County services. Arlington County conducted its first comprehensive satisfaction survey in 2004. The County will use the survey results as an additional tool to measure its performance and enable more effective management of community services. Hundreds of cities and counties around the nation use surveys such as this to assess their performance.

About ETC Institute

ETC Institute is a nationally known firm and market leader in conducting opinion research for government organizations. ETC has done research for more than 500 cities and counties in 48 states. Through its proprietary DirectionFinder®, a national benchmarking survey initiative, ETC compared Arlington’s survey results to those of other similar communities with populations over 100,000 across the United States.