Cargo Quality Management

We always appreciate hearing from our customers and value your feedback. The Quality Management team is dedicated to responding to your compliments or concerns about the transportation of your shipments in a professional and timely manner. We appreciate your business and look forward to assisting you.

If you would like us to investigate a service concern, please be prepared to provide us with:

an AWB number

a brief description of the incident

We'll try to respond within 48 hours. If you need to speak to someone immediately, you can contact the Cargo Customer Contact Center.

Email: cargoqm@usairways.comHours: 6:30 AM – 5 PM (CT)

Cargo Claims

Please mail or fax a claim form to Cargo to make a claim for a service failure, loss or damaged airport-to-airport shipment carried by US Airways.

In addition to the claim form, you'll also need to send these supporting documents to avoid extending the processing time. Also, the claim form and any supporting documents submitted must be in English in order to be processed.