Enquiries

Enquiries are issues outside our jurisdiction, or complaints made to us before they have been raised with a provider. We recorded 47,016 enquiries in 2012-13, an 11 per cent decrease compared to the previous year.

There were fewer enquiries about:

requests for advice on resolving a complaint

consumers coming to us before making a complaint to their provider, and

complaints about pay TV.

These decreases may be explained by recent survey data suggesting higher consumer awareness of what we do.