RESTON, VA--(Marketwire - January 20, 2010) - Contact Solutions, a leading
provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business
and government, announces today that it has launched its Continuous
Improvement Recommendation Report for contact center leaders.

This standard offering arms executives with actionable recommendations, in
real time, that can have an immediate impact on the bottom line. For the
first time, executives can access detailed descriptions and projected
dollar savings by application, as well as recommended enhancements.

The report also identifies key project participants responsible for
expediting resolution and results for each recommendation. Contact center
leaders can set parameters for notifications, such as when a particular
savings recommendation has aged a certain time-period or reached a certain
dollar amount.

The report is game-changing because it serves as a "savings pipeline,"
providing the justification for recommendations that will improve customer
satisfaction, fortify self-service channels, and increase margins.

"We care about our customers' savings, and our Continuous Improvement
Recommendations Report is a proof point," says Paul
Logan, Contact Solutions CEO. "Never before have executives had
real-time data like this, allowing them to take immediate action, tear down
obstacles, and reap the benefits quickly. The successful implementation of
cost savings initiatives in the contact center is less about technology and
more about getting the business decision makers the real-time information
they need to take action."

Aaron Thompson, Contact Solutions CFO, adds, "The report
puts critical financial intelligence into executive hands at the right
time. For example, if a CXO is about to conduct a monthly budget review or
earnings call, he or she can access a real-time update on a specific
enhancement to be made, how that will improve customer satisfaction, and
the actual dollar amount that it will save the company."

The report recently demonstrated for one customer executive how a single
recommendation could save $150,000 annually. The change was approved and
there are now 33 recommendations across 14 applications totaling $1.3M in
projected annualized savings for that same customer.

The company's core business is to ensure its clients' self-service
automation rates continue to increase well after the initial deployment.
With its game-changing Continuous Improvement Practice and world-class IVR
hosting facilities, Contact Solutions is incentivized to continually find
new contact center savings for their clients. By continuously identifying,
implementing, and monitoring inbound/outbound
notification solutions, Contact Solutions consistently raises the bar
on customer savings by reducing live-agent costs and stepping up the
end-user experience.