My experience at NW has been great, granted i'm not a BMW snob so my standards may be low. My CA has integrity, follows up with me after three years, knows his shit, and is just a genuinely decent dude. Service has always taken care of me. My SA has always communicated well, paid attention to ensuring i'm satisfied, and ensured that I got respectable loaners. That was enough to bring me back for a second BMW.