The Business Case

EI skills are achievable, measurable, and have significant impact at the organizational level.

While there is extensive research on the measurable impact of high Emotional Intelligence, time and again, across industries and organizational levels, the following four areas show the most consistent benefit and ROI for EQ assessment and EI skills development

Turnover

Turnover – From manufacturing to service and information-rich sectors like healthcare and education, a steady focus on EQ during hiring and training generates a dramatic reduction in employee turnover. These industries often see an over 50% decrease in yearly turnover. Supervisor, Manager and Leader EI training have the greatest impact.

Sales

Sales – Nearly every measure of sales realizes impressive gains when staff improve their EI skills—whether it is sales per employee, net profit, sales per inventory dollar, or square foot in retail. Gains are also found in customer facing roles and management. Teams typically see growth in the double digits, netting 7-figure gains for teams as small as 20. Sectors studied include retail, pharma, medical, manufacturing and defense.

Productivity

Productivity – Gains start at 10% in productivity and increase following EI training. Consider what a “small” increase of 10% translates to in dollars. For some organizations, this is a training ROI in excess of 500%! On the flip side, grievances and lost time incidents dramatically decline—often by 50%.

Overall Performance

Overall Performance – Job satisfaction, adaptability and engagement all show gains by improving EI. Engagement is the benchmark for retention and productivity in today’s ever-tightening labor market. Interestingly, when comparing intellectual, managerial and emotional competencies, the one with the most impact on performance is emotional competency. These performance gains occur at both the individual and organizational level.