Submit Us a Support Ticket

Have a question to ask? Please read this first!

When submitting a ticket please make sure to specify your Item Purchase Code (with all hyphens). You can find the purchase code in this file at "Downloads" tab on your Envato account - see the screenshot to your right.

Note: please allow up to 2 working days (common issues) or 4 working days (problems which require developer's assistance) for your support ticket to be answered. The cmsmasters support center works Monday through Friday.

It is recommended that before submitting a ticket you take a close look at theme documentation (Docs folder in the archive you have downloaded from Themeforest). It covers most of the questions you might face and might be really helpful, as there will be no need to wait for your ticket to be reviewed. Also, you might want to take a look at our forum, as your question might have already been discussed there - visit forum.

Please note, that free support policy includes general theme usage questions and troubleshooting, while it does not include any customization, additional features integration or questions about third-party plugins compatibility. Appreciate your understanding!

Please fill in this form to submit us a Support Ticket:

Thank You!Your ticket is safely sent and queued. We will answer you as quickly as possible.

Your Purchase Code *

By Item purchase code we will know which of our products you have been using.

Your email *

Link to website

Please provide the link to the site you are working on. Of course it should be elaborated on the basis of our product.

Subject *

Short problem description

Describe the problem *

Please describe the problem associated with our product in details. If possible, attach links to screenshots and video screencasts.

Wordpress login

If you are working with wordpress theme, then in 90% of cases we need to access your admin area for a detailed examination of the problem. It will certainly speed up your ticket processing.

Wordpress password

FTP login

If you are working with HTML template, in 90% of cases we need an access to your server for a detailed studying of the problem and faster respond. Also, for more rapid and detailed solutions of problems with WordPress theme FTP is also preferred.

FTP password

Your hosting provider

We kindly ask you to fill in the field so that we could create the list of recommended providers and their tariff plans. This information would be useful for both existing and potential customers.