Phone SURVEY RESPONSES FROM 222 VERIFIED CUSTOMERS
i

Ayush B.

VERIFIED B2 Perfection Auto Body CUSTOMER

Quality 10

Loyalty
Yes

CRITIQUE

I liked the whole process. Brad used to keep sending me pictures to keep me up to date which was extremely nice. I always knew exactly what is going on.

It is a really good place. The customer service is awesome. They keep the customers updated.

Daniel M.

VERIFIED B2 Perfection Auto Body CUSTOMER

2
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are the best in the San Jose area. They will do anything to make things right with your car. They are excellent to deal with.

The way that they repair the cars is impeccable. They are perfectionists.

David F.

VERIFIED B2 Perfection Auto Body CUSTOMER

3
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are the most honest, accommodating, perfect, and awesome auto body place. I got in a hit and run and my daughter got in an accident. They made it alright. They make something that could be extremely irritating a pleasant experience.

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Tristin Wurzbach, Manager

B2 Perfection Auto Body provides a wide range of body and collision repair services for all types of vehicles at its Sunnyvale facility, including alignment and suspension repairs, frame straightening, painting and detailing, and more. For the convenience of its clients, the company works with all major insurance companies, provides 24-hour onsite towing, offers local customer pick-up and delivery, and backs all its work with a lifetime warranty.

Manager Tristin Wurzbach says B2 Perfection Auto Body’s biggest assets are its meticulous attention to detail and dedication to quality, both of which extend throughout every aspect of the company’s operations. “From the highest quality materials and machinery to the best technicians, we strive for excellence in everything we do. We want our repairs to last forever.”

B2 Perfection Auto Body takes a highly personalized approach to dealing with customers, from teaching them about the specifics of their repairs to making multiple phone calls throughout the process to ensure they’re up-to-date. “This isn’t an in-and-out type of shop,” says Mr. Wurzbach. “We like to develop relationships with our customers and really get to know them. We consider ourselves a big family, and our customers are an important part of it.”

Lifetime Guarantee on All Workmanship (As Long As Customer Owns the Car)

CC Accepted:

DIAMOND CERTIFIED RESEARCHED ARTICLES ON B2 Perfection Auto Body

B2 Perfection Auto Body repaired this vehicle.

Company Profile

B2 Perfection Auto Body provides a wide range of body and collision repair services for all types of vehicles at its Sunnyvale facility, including alignment and suspension repairs, frame straightening, painting and detailing, and more. For the convenience of its clients, the company works with all major insurance companies, provides 24-hour onsite towing, offers local customer pick-up and delivery, and backs all its work with a lifetime warranty.

Manager Tristin Wurzbach says B2 Perfection Auto Body’s biggest assets are its meticulous attention to detail and dedication to quality, both of which extend throughout every aspect of the company’s operations. “From the highest quality materials and machinery to the best technicians, we strive for excellence in everything we do. We want our repairs to last forever.”

B2 Perfection Auto Body takes a highly personalized approach to dealing with customers, from teaching them about the specifics of their repairs to making multiple phone calls throughout the process to ensure they’re up-to-date. “This isn’t an in-and-out type of shop,” says Mr. Wurzbach. “We like to develop relationships with our customers and really get to know them. We consider ourselves a big family, and our customers are an important part of it.”

Company Philosophy

“Our customers always come first, and it's been that way since the first day we opened. For us, customer satisfaction is dependent on three things: quality, service and cost. That's why our customers return for more work and refer us to others–they know they're going to receive the highest quality auto body services at the best prices on the market.”

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body shops that have earned the prestigious Diamond Certified award. For B2 Perfection Auto Body, the key to achieving and maintaining high levels of customer satisfaction lies in its name: ensure every step of the body repair process is as close to perfect as possible. “Our name reflects our philosophy,” says owner Brad Trost. “This business relies heavily on word of mouth, so it’s not enough for our customers to just be satisfied–we want them to be ecstatic about both our work and their overall experience.”

B2 Perfection Auto Body has been providing body and collision repair services for all types of vehicles at its Sunnyvale facility since 2005. In addition to handling alignment and suspension repairs, frame straightening, and painting and detailing, the company works with all major insurance companies, provides 24-hour onsite towing, offers local customer pick-up and delivery, and more.

Unlike less experienced auto body shops that prove their reluctance to stand behind their work by offering minimal warranties, B2 Perfection Auto Body backs up all its services with an industry-best warranty that covers all workmanship for as long as customers own their cars. “You really can’t beat that,” says Mr. Trost. “Compared to manufacturers and other shops in the area, it’s the best guarantee you can get. Simply put, we want our repairs to last forever.”

To further differentiate itself from its competition, B2 Perfection Auto Body emphasizes the use of cutting-edge technology in every aspect of its operations. “We never stop re-investing in the company, and that includes staying up-to-date with the latest and greatest industry technology and products,” explains Mr. Trost. “This approach enables us to be more versatile when it comes to meeting our customers’ needs.”

Industry Info

Use quality wax to maintain your car’s exterior finish. A car’s paint is similar to human skin—they’re both porous materials, which means they exfoliate over time and peel, crack and eventually fall off. That’s why it’s important to apply a high-quality wax to your car’s finish at least two times a year. “Wax fills the paint’s pores and helps sustain its integrity,” explains Brad Trost, owner of B2 Perfection Auto Body in Sunnyvale. “Beyond peeling and cracking, a car’s clear coat is also susceptible to environmental damage, so a good coat of wax will go a long way toward preserving the paint.” To further protect your car’s exterior, consider the following tips:

Don’t treat washing your car like washing the dishes. Though dish detergent and cotton towels are commonly used to wash and dry vehicles, both are detrimental to clear coats. The chemicals in dish soap can remove a car’s wax coat, strip the exterior finish and dull the paint job. Hard cotton towels can leave fine scratches on a car’s exterior that can cause a “spider webbing” effect. Instead, use soap that’s specifically designed for car washing and dry with a chamois leather cloth or microfiber towel.

When washing your car, avoid dropping the cloth or sponge on the ground, as it can pick up small debris like rocks, which can scratch the clear coat when the towel is reapplied. Also, wash your car in the shade if possible—the sun invariably causes water-spotting.

Avoid using heavy chemicals on your car’s exterior. Though heavy-duty chemical products like acetones, lacquer thinners, and bug and tar removers usually won’t cause any harm to stock manufacturer paint, they can potentially be detrimental to the exterior of a car that has been repainted. Often, the second or third owner of a car doesn’t realize that it’s been repainted, and if the repainting job was done with low-quality paint, chemical products can cause major damage. If you decide to use a chemical product, test it first by applying a small amount to a hidden area on your car’s exterior. If there’s no negative impact on the paint after testing it, it’s probably fine to apply to the rest of the car.

Remove sap and bird feces before they harden. Tree sap and bird feces are both extremely acidic and can easily damage your car’s paint job, so it’s best to immediately wipe these off before they dry and harden. If you find sap or bird feces that has already dried on your car, take care of it as soon as possible—the longer it sits, the worse the damage will be. Common nail polish or alcohol should easily remove the stain, but you can also try acetone or lacquer thinner if you test it first on a hidden area of the car’s exterior.

Frequently Asked Questions

Q: How far in advance do I need to schedule my appointment?

A: We like to schedule appointments at least one week in advance so we can ensure everything is ready before our customers bring in their cars. There are a lot of things that have to be done, like ordering parts and getting insurance approval, so taking care of them ahead of time allows us to immediately start working once you drop off your car.

Q: How long will it take to repair my car?

A: It depends on the work, but we always consider our customers’ needs. For example, if you don’t have a rental car or if you’re going out of town soon, we’ll put more of a rush on your job. We do our best to accommodate each customer’s schedule to minimize any inconvenience and return their car in a timely manner.

Q: Does you provide a drop-off service?

A: Yes, we offer pick-ups and drop-offs to customers within a 10-mile radius of our shop. Occasionally, we’ll make an exception and go further, but we like to keep it within a certain area.

Q: What’s your billing process?

A: We deal directly with your insurance company, and if there’s a third party involved, we’ll obtain a signed liability release so there are no problems when you pick up the car. We eliminate the ‘what if’ factor of a third-party payment.

Q: Do you perform routine maintenance work?

A: No, we don’t do maintenance work like oil changes and brake jobs. We’re strictly a body and collision repair shop.

Expert CONTRIBUTOR PROFILE

Tristin Wurzbach is general manager of B2 Perfection Auto Body, a Diamond Certified company since 2011. He can be reached at (408) 800-1693 or by email.

Tristin Wurzbach: A Positive Transition

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — Tristin Wurzbach began his professional career working in auto insurance, but he ultimately found greater fulfillment in the auto body field. “Following college, I got a job with GEICO as a claims adjuster, where I learned about estimating, collision damage and other aspects related to auto body,” he explains. “However, as time went on, I became less enthusiastic about the work environment at GEICO. Fortunately, I found an opportunity to get out of the insurance side of things and go to work for an auto body shop, which was much more to my liking.”

Today, as general manager of B2 Perfection Auto Body, Tristin explains why he prefers his current livelihood to his prior career in auto insurance. “The difference between auto body and auto insurance is basically one of positive versus negative. Since the insurance company’s motivation is to spend as little money as possible, their default is to say ‘no’ whenever possible. In contrast, an auto body shop’s goal is to help customers get everything covered, which is why they’re more about saying ‘yes.’ Consequently, auto body provides a more positive work environment, so it has been a really good transition for me.”

A resident of Newark (where he lives with his wife, Amy, and their daughter), Tristin expresses his appreciation for life in the Bay Area. “The best thing about living here is all the opportunity. There’s so much to do, from outdoor activities to different types of food and entertainment. There’s a reason it’s such a hot spot for people to visit and relocate.”

Outside of work, Tristin likes taking advantage of all the opportunities the Bay Area has to offer. “I’m an avid skier and enjoy hitting the slopes at Tahoe with my friends and co-workers,” he says. “During the summer, I like going to the beach and wine tasting in Napa. Other than that, I enjoy spending time with my family, taking my dogs on walks and playing video games.”

In his life and career, Tristin believes in the value of over-performing. “I believe that if you continually outperform your pay, one day, your pay will outperform you,” he says. “In work, this means going above and beyond your job description and pay grade—one day that will reward you. It’s the same with your personal life. My wife and I recently had a baby, and I help as much as I can because I believe it’ll reward our relationship, resulting in a stronger bond and a better marriage.”

When asked the first thing he’d do if he were to retire tomorrow, Tristin says he’d start small. “I would probably take a week off just to relax and regenerate. After that, I’d probably do some light traveling—maybe spend some time in Napa and other somewhat local areas. Eventually, I’d like to go to Europe and other parts of the world, but I think I’d build up to that by doing some smaller stuff first.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: Music or talk radio?
A: Music.

Q: What kinds of music do you like?
A: Rock and hip-hop.

Q: What’s your favorite movie?
A: “Ip Man.” It’s based on the life of the martial arts master who trained Bruce Lee.

Expert articles

Preventing Auto Paint Damage

by Tristin Wurzbach, a Diamond Certified Expert Contributor

SUNNYVALE — An often-overlooked cause of auto paint damage is natural elements like bird droppings and tree sap. If not cleaned off promptly, these corrosive elements can leave permanent marks, especially during summer, when high temperatures can cause them to bake onto your car’s exterior. Since the only way to fix such damage is to repaint your entire car, it’s important to keep an eye out for these elements and remove them as soon as possible.

A good cleaning agent for this job is bug and tar remover, which provides a reasonable degree of cleaning power without harming your car’s finish in the process (as other, more abrasive products can). Once the elements are removed, apply some Turtle Wax to the affected area, which will provide an added measure of protection against re-contamination.

In addition to this “spot-cleaning” technique, it’s a good idea to apply a high-quality wax to your car’s finish at least twice a year. By filling the paint’s pores and protecting it against damage, a coat of wax will go a long way toward preserving the look and integrity of your car’s exterior.

Diamond Certified Expert Contributor, Tristin Wurzbach: The biggest tip I have – it happens every day; it has nothing to do with collision – is everyday wear and tear. So, specifically, it’s about bird poop and tree sap. If you ever get that on your car – especially in the summer, how you have it bake it, in even just a few days – it will permanently stain the paint. The only way to fix it is that you have to repaint everything. So, if you ever get that on your car – unless you don’t care, of course – what I would do is I would purchase some bug and tar remover. Turtle Wax makes it at, like, your local Autozone and stuff like that, and it’ll get the tree sap and the bird poop off before it stains your car. And you only have, at most, a few days – I would try to get it off within the same day. So, yeah, I would recommend the bug and tar remover for stuff like that, because you don’t really know the consequences of having to repaint several panels until it’s too late. A very easy fix – ten bucks – and you can even use it later in case something like that ever happens again. Easy.

COMPANY CONTACT

B2 Perfection Auto Body

Diamond Certified RATINGS ON B2 Perfection Auto Body

Rated Highest in Quality and Helpful Expertise

B2 Perfection Auto Body

222 SURVEYS

RATING

8 CONSECUTIVE YEARS SINCEDecember 2011CERT1799

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
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Customer LOYALTY
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Helpful Expertise
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Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
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Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Phone SURVEY RESPONSES FROM 222 VERIFIED CUSTOMERS
i

B2 Perfection Auto Body:
Average 9.1 out of 10 based on 222 unique customer surveys of customer satisfaction.

Ayush B.

VERIFIED B2 Perfection Auto Body CUSTOMER

1
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

I liked the whole process. Brad used to keep sending me pictures to keep me up to date which was extremely nice. I always knew exactly what is going on.

It is a really good place. The customer service is awesome. They keep the customers updated.

Daniel M.

VERIFIED B2 Perfection Auto Body CUSTOMER

2
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are the best in the San Jose area. They will do anything to make things right with your car. They are excellent to deal with.

The way that they repair the cars is impeccable. They are perfectionists.

David F.

VERIFIED B2 Perfection Auto Body CUSTOMER

3
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are the most honest, accommodating, perfect, and awesome auto body place. I got in a hit and run and my daughter got in an accident. They made it alright. They make something that could be extremely irritating a pleasant experience.

They made it right and they took good care of us.

Ty T.

VERIFIED B2 Perfection Auto Body CUSTOMER

4
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They got the job done well.

They got my car fixed nicely.

Ryoga V.

VERIFIED B2 Perfection Auto Body CUSTOMER

5
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

In general, they have a very knowledgeable staff and I was able to get a ride home from the owner in his brand new Mercedes.

It is the little things, they are friendly and they have snacks or candy available and someone is always at the desk. They are detailed in explaining what they plan to do with your vehicle.

Ralph H.

VERIFIED B2 Perfection Auto Body CUSTOMER

6
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do excellent work.

Everything they repaired was perfect and they even found things that I didn't find.

Maria R.

VERIFIED B2 Perfection Auto Body CUSTOMER

7
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

It is a perfect place.

They have good quality and they are very friendly.

Kai P.

VERIFIED B2 Perfection Auto Body CUSTOMER

8
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

High quality of work at a reasonable price

The quality of the work

Zezhen L.

VERIFIED B2 Perfection Auto Body CUSTOMER

9
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

Everything was taken care of.

They were very professional and everything was taken care of. I didn't have to do anything.

Jose G.

VERIFIED B2 Perfection Auto Body CUSTOMER

10
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

I told my sister about them and she took her car there. They can speak to you in Spanish if you want.

They just helped me and they responded to my questions.

Becky V.

VERIFIED B2 Perfection Auto Body CUSTOMER

11
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very caring, they live up to their word, and they do what they can and they let you know ahead of time if something has changed. There are no surprises and they are very friendly and the service is wonderful. It was nice being able to drop my car off and have Enterprise pick me up and the service from them was outstanding and so easy and so quick and I love them.

The body work and the paint work were outstanding. When I walked in there, I felt like I was family and they got everything done as fast as possible and they made it so convenient with having the rental and all of that. I love them. We have taken all of our cars there. They were recommended by Ludwid and Fasett, my insurance company. My Porsche got it and there were some rock chips and the guy said no problem and he showed me how I could touch up my car myself and he said a little is better than more and I remember that.

Abhishek G.

VERIFIED B2 Perfection Auto Body CUSTOMER

12
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

Take a look at B2 before trying some place else.

They are professional, timely, and they do a great job.

Peter N.

VERIFIED B2 Perfection Auto Body CUSTOMER

13
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would refer them to a friend.

Their work is perfection and the communication was very good.

Franklin B.

VERIFIED B2 Perfection Auto Body CUSTOMER

14
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

I felt like they really cared and they took into consideration everything I asked them to help me out with.

I guess the perfection part of it as I am totally OCD.

Kevin T.

VERIFIED B2 Perfection Auto Body CUSTOMER

15
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say that it is the staff. I want to give a shout out to Tristan, who I have been working with for the past two years. He helped me install a whale tail on the back of my car and it was a fun vanity project.

I would say mainly the people, the location, and the price. What sold me is that they have an aquarium inside the waiting room.

Danny C.

VERIFIED B2 Perfection Auto Body CUSTOMER

16
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very professional, very quick, and the quality is good.

I think, the turnaround time.

Michael T.

VERIFIED B2 Perfection Auto Body CUSTOMER

17
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They have been my auto body shop for over 10 years.

How quickly they take care of my issues

Sherri C.

VERIFIED B2 Perfection Auto Body CUSTOMER

18
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are efficient, professional, and their work is excellent. They are friendly and all over good.

Their expertise

Chris V.

VERIFIED B2 Perfection Auto Body CUSTOMER

19
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

It is good, top quality work and there were no issues.

It is convenient and they have a friendly staff and it is a good location for me.

Rafaela V.

VERIFIED B2 Perfection Auto Body CUSTOMER

20
of
222

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very professional and they do a great job.

They were very efficient. When I needed a rental car, they took care of that as well. When I dropped off the rental car, they picked me up as well.