Recent reviews

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6.3 Good

JNB PER
Flight 280,
Oct 20, 2016

Pros: - Happy with the volume of sparkling water available in bottles on the flight (I do find occasionally that other airlines don't stock enough)

Cons: - Entertainment system turned off 40 minutes before landing is very frustrating and boring
- I was seat 1A; and thus on the bus first, but out lat and thus ended up at the back of the immigration line behind the entire plane (needs a fast track line if you want one bus for the business and economy seating)
- One the second sector, economy and business class were streaming off the plane together. This is one area that the staff have in their control to offer a higher level of service to business passengers.
- No champagne on arrival
- only 2 meal selections (no beef)
- only 2 bottles of Shiraz available (after a long search)

2.3 Mediocre

JNB JFK
Flight 203,
Sep 15, 2016

Pros: Kensani Nyembe (especially) and her crew were excellent

Cons: The flight delay I experienced added 8 hrs to a 24 hour journey and despite assurances in Joburg from Lerate Lempe that I would be allowed access to the lounge at JFK airport, all I got was a 25 USD voucher in a rubbish restaurant in the terminal. Most of the customer service was poor (including the young lady who didn't take it upon herself to suggest next steps after informing me of the flight delay - her apparent lack of concern about that and time taken to rebook me a new flight was beyond belief). The food was substandard (quality and quantity given the 14hr journey) and in-flight entertainment didn't work for a couple of hours. The queues at JFK were slow moving, unnecessarily long and your people did not seem concerned with the fact that passengers had to stand in line for an hour at least to check in. To top that off, because your airline does not have the body scanners mandated by the US, all passengers had to have a secondary body search at the gate. Sufficing to say, SA Airways, you are being left in the dust by BA and Emirates.

5.0 OK

LUN JNB
Flight 65,
Sep 12, 2016

Poor

Cons: Older plane without a legitimate business class. Seat was broken so I had to change seats.

2.0 Poor

EBB JNB
Flight 161,
Aug 08, 2016

Pros: Confusion without any airline staff presence on the announcement of a 10-hour delay of my return flight, with no compensation for forced overnight accommodation and repurchase of internal later domestic connection as a result of that delay. A week after my complaint was lodged with their head office by email, I've still had no reply.

Cons: Ancient plane, clearly no backup planes, no wonder they have to take 10 hours to repair them.