Understanding Your Bill

Health insurance bills and claims can be very confusing. We are here to help you understand the billing process and to assist you in correcting any errors made by your insurance company or errors with your bill. ER Now​ is committed to assisting you with any issues that may arise from your insurance carrier regarding the services that you receive.

ER Now is a licensed emergency facility, and as such, we bill accordingly. If you have insurance, two claims will be sent to your insurance company for your visit: one for the facility charge (Wichita Falls Emergency Center) and one for the physician charges (Wichita Falls Staffing Solutions). Ultimately, your insurance company dictates what your out-of-pocket expense for an emergency room visit will be.

Emergency services are to be paid based on your in-network coverage, regardless of ER Now's relationship with your insurance provider.

If your insurance company incorrectly processed your claim as out-of-network, contact our billing department. We will work with you to file an appeal. However, as the patient, you are instrumental in helping us resolve any issues. We encourage you to also contact your insurance company. Insurance companies must abide by the law and reimburse claims to the degree specified by your health insurance plan.

The appeals process takes time, but it should be initiated as soon as you discover a problem. If an issue arises, contact us immediately to understand how the claim was processed and what you can do to help resolve the issue.