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In this article on quality improvement, Susannah Clarke attests that trust and respect are the glue that holds relationships together. When they exist, so does integrity. And where integrity exists for the skilled and dedicated quality professional, success also resides.

In this blog, PMI’s Head of Skills & Capability Practice Susannah Clarke, asserts that common wisdom on leadership attributes often overlooks the most important element essential for consistent success, a process approach.

Many managers will hear of the revisions to the ISO 9001:2015 Standard and wonder what the implications are for them – this book answers their questions and provides them with practical guides on what to do.