Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

samquinn

Posted 01 July 2014 - 10:17 AM

samquinn

Member

Member

14 posts

Hi,

My computer has gradually slowed to the point of severely impacting my work. It takes around a minute for gmail to open, and there are 4-5 second delays between typing text and seeing it appear on the screen. At least once or twice a day while browsing online the computer becomes completely unresponsive and I need to manually reboot it. I am also experiencing slow speed while working offline, but not as extreme. Other issues include long lag time while browsing the internet.

The progression of symptoms has been gradual; there was no one event that I can identify in the timeline to indicate when this issue began. I have not recieved any alerts about viruses being detected. I am very protective of my work computer and do not visit websites that seem remotely unsecure or download any questionable files. I am running Trend Micro Titanium Maximum Security and Windows Defender. The virus scans from these programs have not found anything. Other than that I have not tried any repair measures.

I posted a request for help a couple months ago and did not get a response. After a few days I posted the message in the waiting room and still got no response. Sorry to break protocol and post a new message but I really need some advice. I really appreciate the help, so thanks in advance and hope to hear from someone soon!

Biscuithd

Posted 02 July 2014 - 10:44 AM

Biscuithd

Trusted Helper

Malware Removal

2,573 posts

Hi samquinn,

I read your initial comments and think I have an idea of your computers issues. Also, let me address your complaint that in March/April we didn't help you. As you can imagine, we get quite busy and occasionally someone falls through the cracks. Apparently that happened to you on that visit. Many apologies! On the plus side, during your December 2012 visit you received some excellent help from Gringo and I stand ready to give you my best now. So, let's get started.

As you wrote in your posting, you are quite careful in the websites that you visit and take care with downloading files and the like. You are to be commended. If everyone were that careful, our jobs here would be much easier However, I think in the case of your protective software, you have done a little too much! I can see in your OTL logs, Panda Security, Trend Micro, Defender, and McAfee. There might be more. With anti-virus software, one installed product seems to be the magic number. If you have more than that installed, they slow the system, seem to miss things and it's generally ill advised. Note: you can run an anti-spyware and an anti-virus, but only one of each. So, pick one of your A/V's to keep and uninstall the others. If you want my opinon, keep Defender. It works well and it's free. But, the choice is yours as they all do a more or less good job and none are perfect.

Moving on, please follow these next steps.

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following