Backdrop Outlet was recommended to me by a fellow photographer. Without hesitation I ordered a backdrop. I waited a few days for it to arrive since they were not that far away. I then checked my Visa account and noticed that it had been charged for the product. After over a week still nothing. I checked my account and saw it was back ordered!

I tried emailing them to find out why they had charged my card if it was back ordered. No response. After a week I called them. Operator answered and I was transferred to Customer Service. No answer. Tried again, no answer from customer service. There is no method to cancel an order on their site and I have now seen several other people complaining about them. Their prices aren't any bargain. I suggest you look elsewhere!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.

AUTHOR: dtice - (USA)

SUBMITTED: Wednesday, March 30, 2011

POSTED: Wednesday, March 30, 2011

I called them again today and I finally got through and was able to cancel my order without any further problems. I had no problems canceling my order and hopefully I don't have any issues with them reversing the credit card charge. I don't think they are trying to be unethical, I think they just don't do a very good job running their business. I won't do business with them again unless I purchase directly from their brick and mortar storefront.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.