Job Description

The team's mission is to protect our client and its customers from fraudulent activities. Online orders are automatically flagged for Manual Fraud Review.

As part of the research, outbound calls to validate credit card account information with issuing banks and customers to confirm the online order may be required. In addition, Manual Fraud Order Review Specialists shall also provide demonstrable and strong Internet research expertise.

As part of the investigation, the Manual Fraud Order Review Specialist is expected to capture all required data elements in systems of records. The supported processes also include the need to communicate and collaborate with internal.

The Manual Fraud Order Review Specialist has a wide range of responsibilities focused on improving the overall customer experience. The team works under demanding time constraints to make sound decisions while respecting the regional and order type specific commit dates.

Experience:

6 months experience in a customer service/sales environment

Organisation and Administration Skills

Professional verbal and written communication skills

Technical aptitude (computer literate, able to quickly learn new applications)

Excellent judgement and decision-making skills

Why use Grafton?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.

If you feel you have the required skills for the Fraud Support Administrator please attach your CV below or call Katie Doyle at 02890 895824.