Ability to execute given assignments in a self-directed manner, takes ownership.

Strong documentation, requirements gathering and mediation skills.

Experience in the design, creation and delivery of process and tool training to an enterprise-wide organization.

Ability to quickly troubleshoot problems that may arise in work products and implement corrections in a timely manner.

Excellent interpersonal skills (including verbal, written, presentation and facilitation skills) with the ability to communicate and partner effectively at all levels within the organization, with both technical and non-technical audiences.

Maintain integration and initiate improvements in the Business Service Models, ServiceNow, and ITSM processes, people and governance.

Provide input to the on-going service management program and collaborate with other process managers.

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.