Servicing the Customer Suite

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ToonUp Coach's Servicing the Customer Suite includes 4 customer service skills training cartoons, called ToonUps, which show what it takes to provide truly effective customer service from the customer’s point of view. This suite uses a more service-oriented approach to customer service skills training by focusing on providing effective customer service through the customer's eyes.

The customer service cartoons included in the Servicing the Customer Suite demonstrate what a difference an effective customer service call or request can make to a customer's overall experience. Employees are reminded to follow through, accept responsibility, show respect, and, above all else, provide accurate information.