Two months ago, I finally got some heated grips, the older model Oxford Heaterz. They installed fine, worked great and I was very happy but six weeks later, the controller stopped working.

I emailed the company. Didn't hear back, waited a week, emailed again.
Then I get a call from a guy named Eric at Oxford Products. He said he had responded to my original email but never heard from me (email got trapped in spam folder apparently). He called Revzilla (I mentioned I bought them from them) to get my phone number. Then he sent me their new upgraded controller free of charge.
New controller is great, easier install, buttons easier to press, has automatic shut off.

Just had to call out such great customer service in an age where that is less and less common.

Two months ago, I finally got some heated grips, the older model Oxford Heaterz. They installed fine, worked great and I was very happy but six weeks later, the controller stopped working.

I emailed the company. Didn't hear back, waited a week, emailed again.
Then I get a call from a guy named Eric at Oxford Products. He said he had responded to my original email but never heard from me (email got trapped in spam folder apparently). He called Revzilla (I mentioned I bought them from them) to get my phone number. Then he sent me their new upgraded controller free of charge.
New controller is great, easier install, buttons easier to press, has automatic shut off.

Just had to call out such great customer service in an age where that is less and less common.