Validated, Trusted Data From Any Source

Freely mix your existing back-office data with call center data

without duplicating or re-tooling your datastores.

Softcom Analytics Data Hub

Your company already collects data from different sources and stores it in various databases and silos. Then you spend 100’s of hours a week combing through that data to create unified reports only to have those reports be out of date by the time you get them. Softcom Analytics Data Hub allows the creation of a virtual warehouse leaving the data in the silos, allowing use of the existing data silos without the need to re-architect data feeds, or duplicate the storage. Access all data across all silos seamlessly with fully integrated results and free mixing of data on any KPIs.

Take a Tour.

Contact us for a demo and let our expert consultants assist you!

Seamless. Integrated. Powerful.

Use existing silos

Feed/Partition silos for extra retention time

Freely mix a variety of sql, non-sql, and web data sources

Advanced optimized data access reduces load on source systems

Unified Data Model enforces data rights and calculation integrity across all sources even if none existed in the source system

InsideEdge Data Hub Connections

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ABOUT SOFTCOM

For over 23 years, Softcom Technologies Corporation has been providing Contact Center Analytics solutions globally. Our full suite of analytical tools is designed specifically for supervisors, managers, agents and executives who value the need for accurate, trusted information.