Leadership communication

Compare and contrast the following two paragraphs taking into consideration the writer’s style and tone:

Regarding the prices of our products, respondents to our recent survey were negative. One third of them stated that if they could buy from another supplier, they would.

Clearly we are making enemies with our high prices. Many customers can’t stand it. An astonishing one third of the respondents to our recent survey would leave us if they could only find another supplier.