Why is a match is showing up as ineligible if we have received matches from that company before?

Amply Manager

October 20, 2017 01:54

Updated

Company policies are subject to change and match eligibility may change along with it. However, there are also instances where a company may not match to a specific area of interest but they make exceptions for specific organizations. If a company is showing as “ineligible” but you know that you are eligible for matches, you can change the eligibility status in the Company Portal tab. Make sure to save the change and send us a note so we can reprocess any previous donations that were incorrectly marked as “ineligible.”