FOR SPOKEN-DIALOGUE SYSTEMS TO BE EFFECTIVE IN REAL-WORLD USE,DIALOGUES NEED TO BE EXPERTLY DESIGNED AND CAREFULLYTESTED. ELSNET'S FIRST BULLET COURSE WILL EQUIP PARTICIPANTS WITHSKILLS IN THIS AREA. IT WILL PROVIDE THEM WITH BASIC KNOWLEDGE OFINTERACTION DESIGN, WHICH WILL ENABLE THEM TO DEVELOP NEWAPPLICATIONS; AND PRACTICAL KNOWLEDGE EMERGING FROM FIELD EXPERIENCE,WHICH WILL ENABLE THEM TO CREATE DIALOGUES THAT WORK.

WHO SHOULD ATTEND?==================THE COURSE IS INTENDED FOR POTENTIAL USERS OF STATE-OF-THE-ARTECHNOLOGY IN SPOKEN DIALOGUE SYSTEMS. THESE INCLUDE TECHNOLOGYPROVIDERS AS WELL AS COMPANIES WHO WANT TO MAKE THEIR SERVICES MOREEFFICIENT OR COST-EFFECTIVE (E.G. CALL CENTRES). THE COURSE IS GEAREDPARTICULARLY TOWARDS PERSONNEL AT (SUB) MANAGEMENT LEVEL FOR WHOM IIS USEFUL TO GET ACQUAINTED WITH THE POSSIBILITIES (AND LIMITATIONS)OF SPOKEN DIALOGUE TECHNOLOGIES.

COURSE FORMA=============THIS IS AN INTERNATIONAL THREE-DAY COURSE, CONSISTING OF SEVEN 3-HOURSESSIONS, STARTING AT LUNCH TIME ON DAY OONE. THE COURSE LANGUAGE WILLBE ENGLISH. PARTICIPATION WILL BE LIMITED TO 25 PEOPLE.

COURSE SITE===========THE COURSE WILL BE HELD AT THE CONFERENCE CENTRE OUD LONDON NEARUTRECHT, THE NETHERLANDS.

FEE===THE FEE FOR THE COURSE, WHICH INCLUDES ACCOMMODATION, BREAKFAST, LUNCHAND DINNER, AND DOCUMENTATION IS HFL 2950,- (1375 ECU). ELSNET MEMBERSARE OFFERED A 10% REDUCTION. THE TOPIC FOR THIS COURSE WAS SELECTED ONTHE BASIS OF A QUESTIONNAIRE DISTRIBUTED TO ELSNET MEMBERS EARLIERTHIS YEAR. THOSE WHO REPLIED TO THIS QUESTIONNAIRE WILL GET A 15%REDUCTION.

REGISTRATION DEADLINE=====================MARCH 3, 1997

FOR MORE INFORMATION====================WEB: HTTP://WWW.ELSNET.ORG/TRAINING/BULLETDIALOG.HTMLOR THE ELSNET COORDINTAION.

GREAT NEWS. WE'VE DECIDED NOT TO CHARGE A REGISTRATION FEE FOR THELETJ CONFERENCE. IF YOU HAVE ALREADY SENT ME A CHECK, YOU CAN PUT THEMONEY BACK IN YOUR ACCOUNT. ALSO, BREAKFAST WILL BE SERVED ONSATURDAY AND SUNDAY IN ADDITION TO A SATURDAY NIGHT DINNER (A NICEONE!) FOR ALL THE PARTICIPANTS. I HOPE YOU CAN JOIN US FOR THE MEALSAS WELL AS THE PRESENTATIONS.

PLEASE REGISTER FOR THE CONFERENCE AND MAKE A RESERVATION AT THE HOTELASAP. WE NEED TO KNOW HOW MANY PEOPLE ARE COMING. SEE YOU AT THECONFERENCE!!