Shutterfly's busiest season begins in October and does not end until Christmas day. With so many mandatory overtime hours you will literally live at the place. It is difficult to create a healthy work:life balance. I worked in customer service, schedules changed consistently sometimes weekly.

Generally very nice people to work with. Reasonable work life balance. There are a lot of different brands within the company to work on and memory/photo sharing is a pretty interesting product - not just another app or widget.

Cons

It is slow to change, very risk averse and/or tight fisted.

Advice to ManagementAdvice

Listen to new ideas from employees. Don't be penny wise and pound foolish. Our customers love us, get more/new customers. Evolve the site more quickly or risk being outdated. Customers change so should we.