Plastiq maintains an account at Silicon Valley Bank (SVB) in SVB’s name for the benefit of customers of Plastiq. User funds are received in this account. Plastiq has the right to instruct SVB on the handling of funds in the account, including sending funds to your payee based on your instructions.

SVB acts only as a service provider to Plastiq, and its role in the completion of a Payment is restricted to funds acceptance and treasury disbursement as instructed by Plastiq. You are not a customer of SVB. Plastiq provides card processing services to you and dispatches payment instructions to SVB for the purpose of accomplishing these payments.

More On the Plastiq Fee

People use Plastiq to pay important bills on their favorite cards. We charge fees to cover the costs of running this service - more on that below - though most customers report that the value they receive from using their cards actually offsets the fees charged. These savvy cardholders take advantage of their cards' reward programs, the ability to access short-term "loans" without interest, and other card benefits like purchase protection and easier budget tracking.

In some cases and especially during promotional periods, many cardholders receive rewards that actually earn them in excess of 4%-5% or even greater value back. Exact values vary, of course, according to your card program. We suggest you consult a reputable source like The Points Guy to learn more about getting the most from your cards.

Why Does Plastiq Charge a Fee?

Many merchants choose to NOT accept credit or debit cards, usually because it doesn’t make sense for them to pay the transaction fees associated with doing so. While your favorite restaurant might see fewer diners if they don’t accept cards, other businesses like landlords, insurers, schools, and contractors don’t have strong reasons to make payments convenient — after all, it’s unlikely that you will reject an apartment or school just because they don’t accept cards! These payments also tend to be some of the largest payments that any of us will make on a monthly or yearly basis.

Plastiq’s mission is to provide you the option of making virtually any bill payment using your card. To fulfill this mission, we’ve set up with the card networks to process your cards, and we’ve plugged into the banking systems to send your payments out via bank transfer or physical check. Plastiq gets charged transaction fees for every payment, which we negotiate to industry-low rates and then pass onto you as a cost of using our service.

The Value of Cards

Rewards: For most customers, the fee we charge is largely offset by the value in rewards that they earn by putting payments on card.

Access to Credit: Using your credit card can help you deal with unexpected expenses or buy extra time to move your money around.

Security: Cards offer additional protection and security over other payment methods, backed by the authority of your issuing bank.

If you have any questions or comments about our service, we’d love to hear them! Simply reach out at service@plastiq.com.

More Onthe Plastiq Fee

People use Plastiq to pay important bills on their favorite cards. We charge fees to cover the costs of running this service - more on that below - though most customers report that the value they receive from using their cards actually offsets the fees charged. These savvy cardholders take advantage of their cards’ reward programs, the ability to access short-term “loans” without interest, and other card benefits like purchase protection and easier budget tracking.

In some cases and especially during promotional periods, many cardholders receive rewards that actually earn them in excess of 4%-5% or even greater value back. Exact values vary, of course, according to your card program. We suggest you consult a reputable source like The Points Guy to learn more about getting the most from your cards.

More Onthe Plastiq Fee

Why Does Plastiq Charge a Fee?

Many merchants choose to NOT accept credit or debit cards, usually because it doesn’t make sense for them to pay the transaction fees associated with doing so. While your favorite restaurant might see fewer diners if they don’t accept cards, other businesses like landlords, insurers, schools, and contractors don’t have strong reasons to make payments convenient — after all, it’s unlikely that you will reject an apartment or school just because they don’t accept cards! These payments also tend to be some of the largest payments that any of us will make on a monthly or yearly basis.

Plastiq’s mission is to provide you the option of making virtually any bill payment using your card. To fulfill this mission, we’ve set up with the card networks to process your cards, and we’ve plugged into the banking systems to send your payments out via bank transfer or physical check. Plastiq gets charged transaction fees for every payment, which we negotiate to industry-low rates and then pass onto you as a cost of using our service.