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May be OK for Business Trip but Not Tourists

If you are tourists visiting Richmond, not sure there is a reason to stay here. While it's nice and the service was fine, not in the middle of anything for tourists. In general all amenities are in good shape and breakfast was OK, althought the help seemed to have an attitude that we were a bother rather than a client.More

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Stayed: July 2010, travelled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

mayushmehta, General Manager at Country Inn & Suites by Radisson, Richmond West at I-64, VA, responded to this reviewResponded 26 July 2010

I apologize you were unable to find something that suites your interest in the vicinity of our hotel. We would be more than happy to help you plan activities for your future stay, if you would like to call in advance and let us know type of places you are most interested in visiting. Regarding the breakfast host, I do apologize and I would like to let you know that we have replaced that individual. From our new personnel you will be receiving the caliber of service you expect from any Country Inns & Suites By Carlson staff.

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my stay her good the staff Liz and Nevis was excellent- being that i'm in the customer service field my expectations are higher because i deliver what i want to receive.. i actually had left part of my luggage there! and when i called them they were aware and just needed my info to send them to me & it was no cost!!! to me!! wow.. Liz was very very very helpful i ended up needing an extra room and she took are of it for me . i suggest staying here even though i didn't get to use amenities cause of my short stay but anytime Richmond is on my destination list i will be always faithful to them....

Stayed: June 2010, travelled on business

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The hotel is a non-smoking hotel, which immediately bumped it up a couple notches in my book. When we arrived, check-in was quick and to the point. The room was large, with plenty of room for suitcases. The room was very clean, it smelled clean and the beds were nicely made and comfortable. The bathroom was very clean, the caulking around the tub was intact and not mildew stained.

This hotel is close to many kinds of restaurants, not far from the downtown area, and near plenty of shopping.

Breakfast was good. The choices were on par for a continental breakfast, with the addition of cooked eggs and sausage. I was filled and ready to face a day of meetings each day I was there.

I liked the price for our room, and felt we received an excellent value for the money we spent. Overall a great experience. Would definitely stay again.

Stayed: June 2010, travelled on business

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My fiance and I go to Nascar races at least twice a year. We decided to stay here since Richmond Raceway had this hotel on their website. As soon as we walked in the door, we knew we were staying at a great hotel. The staff is so considerate and nice. We were only in our room 5 minutes, and Liz (the front desk clerk) called our room to make sure everything was to our liking. The room was always clean after the hotel staff came in to clean it. The breakfast every morning was great. We will definitely stay at this hotel again, as the staff made sure that our stay was great. I would recommend this hotel to people who are travelling through the Richmond area.

Stayed: May 2010, travelled as a couple

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC