Supporting our customers every step of the way!

New homeowners Jordan and Chontelle couldn’t be happier to be in their new home! Stroud Homes Gold Coast helped the couple navigate the new home buyer challenges of dealing with council approvals, design and selection of finishes.

Jordan: My name is Jordan Harrison and this is my wife, Chontelle Harrison, and we’ve built with Stroud about five months ago now.

Chontelle: Yeah. We first discovered Stroud Homes back in 2015 I think. We had a few developer issues with land so basically, we were delayed with land for about two years and Stroud Homes Gold Coast stuck with us the whole time. They didn’t write us off and that’s what stood out to us the most. We had them in the whole way. They helped us with everything, and here we are, five months into our home.

Jordan: Especially being first time buyers that was probably the biggest thing for me that we didn’t get written off by Stroud, they were there the whole time. We had lots of questions about land and finance and yeah, silly little questions, but they were always there to give us an answer and what we found through the whole time was there was real focus on a solution where, you know, speaking to other builders and other developers with land, a lot of the time they said, “Hey, look, go away, come back when you’re ready.” And yeah, being first time buyers, you know, we really weren’t sure what we needed to do and that sort of thing but Stroud was there the whole time helping us along and, yeah, always there to answer our questions, so.

Chontelle: There was also things where we didn’t know what the next step in the process was and Stroud Homes actually went out of their way to help us, let us know what we needed to do next which I think that’s really hard to come across.

Jordan: Especially with like council approvals and that sort of thing. That was one of the things where we weren’t really sure exactly what we needed to do and, you know, I think Stroud needed to help us from that perspective, but they definitely did and it was great.

So the process of building, one of the things we said straight after was would you build again with Stroud? And we both said yes. So the overall process was was pretty great. Don’t get me wrong, there was a couple of little things, you know, that happened along the way that does with building but we found that nothing couldn’t be fixed. The communication with Stroud was really good using…they used Voxer, which is like an online app and we found that was awesome because if we had any problems, or we thought we had a question, we could just put it in Voxer and we’d get responded to, you know, any time of the day we sort of be able to get an answer. So the communication was really good. So if there was something that did pop up, we had the confidence that it would be fixed and that we would…you know, we knew what was going on. But yeah, overall the process was really good.

Chontelle: Yeah, it was great. And we would love to build again. We had people tell us horror stories before we started building so we were a little bit worried because we’d only really heard negative things, now I guess that’s what people mainly tell you. But we loved it and every person we spoke to, we would say we love the process, we’d do it again and we’d definitely build again with Stroud Homes, so yeah.

Jordan: Yeah. And the biggest thing is that communication piece. You know, it’s understanding, it does get stressful and that does happen because that’s building a house. But overall, you know, the communication was good and we were confident we’re gonna get the result that we wanted and we did, so.

Chontelle: Yeah. And as first time builders, we had no clue about anything. So I think there was even a couple of weeks there where we would ask Justin, our site supervisor, just the most stupid questions over and over again, and not once did they, you know, turn us away or not want to answer. They couldn’t have been more helpful. The timeframes were spot on. We were in the home earlier than we were meant to be. We got weekly updates every Friday, and they were always spot on. It almost felt a bit weird when people would say, “How’s the build process going?” You know, “Is it stressful?” We’d sort of be like, “No, it’s actually really good.” So it was like we were always waiting for something, but we were very organized though ourselves before it started.

Jordan: Yeah, we had pretty long lead up times, we were pretty thought out.

Chontelle: We did have a big lead up compared to most people. So we did.

Jordan: Yeah, it was pretty easy. We’ll be cooking dinner or just watching TV and that sort of thing and we look around and go, “I can’t believe this is our house.”

Chontelle: Yeah. I think the biggest part for us too is the Bronte ensuite and master bedroom layout. We planned and imagined it for so long. We picked the colours, we picked the furniture for…we had it all planned for years, and to now be in there and you look around and think, “This is actually our ensuite,” is what I find… Sounds silly, but we love it and it’s exactly what we wanted.

Jordan: Yeah, the Bronte design, the 240 that we’ve built suits us so well and especially for us planning on having a family, it’s perfectly suited for us now but for 10, 15, 20 years down the track, it’s still gonna be a great home and yeah, it’s still unbelievable.

Chontelle: We do often sit in the nighttime when we cook dinner and we go, “This is our home.”

Jordan: Yeah. This is awesome, for sure. For us we were first time buyers so you know, we were living in Chontelle’s parents and my parents for a period of time in which we were really lucky to have that opportunity, but for us, we moved to a house and it was our first space, our first space that we owned and it was ours. So that was pretty special.

Chontelle: We got the keys on a Wednesday and Jordan…it was the Brisbane Show Day holiday and within two hours the TVs were already on the walls. We were that excited for our new home.

Jordan: Yeah. We were pretty planned out. The couch arrived, the fridge arrived, the TVs were up on the wall. So we were super excited.

Chontelle: Yeah.

Jordan: So yeah, we looked at a whole bunch of house designs and with the design we built with the Bronte 240, when you compare this home, this design to other similar designs of the same size, it doesn’t feel as open, it doesn’t feel as homely and it’s just not the same. And people, when we have friends and family come over, they comment on the quality and they comment on the design because, you know, for the size home that it is, it feels huge and people really notice that.

Chontelle: Yeah, people always say, “Who did you build with?” And we always say, “Stroud Homes,” quite proudly. My favourite part of the house for me would be the ensuite and the master bedroom. The layout, I love it. I love everything about it and it’s exactly how I imagined and I think I know what you’ll say yours is.

Jordan: Well, I’ve got a couple. So we got…because we have two different living areas so we got like the TV room and then like the main lounge room, I’ll probably lean towards the TV rooms and shutter doors and you got your own little space. But for me, it’s the garage. Set up a workbench, got all my tools on the wall, everything’s set up so it’s my little getaway in there and that’s definitely my favourite little spot to spend on the weekend.

Chontelle: Yeah. And I think too because it was a long time coming and Stroud stayed with us so we knew what we were having, we’d already planned every room for so long. So we knew what we were going to put in the room. We knew it… Yeah, I don’t know. It’s just a really nice feeling.

Jordan: Well, for me, some other parts of the house that are really great that we probably spent a little bit extra on but we got an extra…a little bit extra on our Holland bench and in any home, people always will congregate in the kitchen and they are in that space. So the fact that Stroud had the flexibility or that option to modify that space made a really big difference. Yeah, we’ve got heaps of other places to sit down and relax, but everyone still comes in the kitchen and so it’s really great to be able to have that flexibility in the design.

Chontelle: I really enjoyed the colour selection process with Stroud. I found it was quite easy. They were thorough. They told me what brands they used. I looked after that side of things, and I loved picking our kitchen splashback, the pendants. Yeah, it was unreal. It all came together really well.

Jordan: And a couple other little things that, you know, you don’t really think about but all the doors came with stops, but the stainless…like a chrome stainless steel finish and they’re all magnets. And like we didn’t ask for those sort of things, but they’re the things that make a difference around the quality sort of things so we were really impressed with… There’s a whole…we cannot think of it now of but there’s a lot of little things like that that we discovered once we moved in that we’re really happy with. So when it came to the colour design, I took the lead on that.

Chontelle: No.

Jordan: No?

Chontelle: We basically made sure we researched other display homes. So each weekend, we would go to display home villages and look at what colors we liked, what colors worked. Stroud Homes Gold Coast actually had this Bronte 240 as a display home when we were building so that was quite handy for us because we could see some colors that were already there but we both always been so interested in the whites, the grays, just the neutral colors, and you can add your colour in. Basically, got all our ideas from display homes and…

Jordan: And a lot of Pinterest.

Chontelle: Yeah, yeah. I loved seeing the house come together, especially the colours. Obviously, we can’t come to the house when it was being built but we would look through the windows all the time because we couldn’t stay away. It is very nerve-wracking because obviously when you select colours and tiles, you know, you’re looking at individual ones and it’s not the best lighting, but seeing it all come to life, there were moments where we thought, “What have we done? We’ve picked the wrong colours, it’s not gonna match,” and then you come back out a week later and it just looked amazing. So it was really cool seeing it all come to life.

Jordan: I suppose for us when it came to the design of the home, we tried not to move any walls and that sort of thing. It was more finding out what little features or what we could change that wasn’t too structural. But overall Stroud had a lot of flexibility. If we wanted to we could have, but for us as soon as we walked into the Bronte, it ticked all the boxes that we were looking for. You know, it was four bedroom and it had two different living areas and it had a couple of really unique design features with the sliding doors that fall into the wall, the ensuite, the butler’s pantry, you know, all those little things, you know, added a uniqueness to the build. So yeah, I suppose when it came to the design it was really…it just fit us with what we were looking for and ticked all the boxes.

Chontelle: And we had the resale idea in our minds too so because it’s just the two of us right now. Sure, we may not need four bedrooms and two bathtubs, but we built it as if two people with three children could live here. So we, you know, made a few changes in the butler’s pantry that we thought will suit other families to come as well.

Jordan: Yeah, we definitely were thinking sort of 10, 15 years down the track. And I suppose, you know, when you’re building a house, you know, you want to be able to do that.

Chontelle: When our slab went down, just another personalised thing Stroud do and let us put our handprints and write whatever we wanted in the slab. And, I don’t know, just little touches like that make it very personal and you know they care about your home as well.

Stroud Homes Gold Coast North Reviews

From the moment we decided to build our first family home with Stroud Homes Gold Coast the process was easy, stress free and very rewarding. From Nathan and Terri to the wonderful staff in the office to our supervisor Phil and everyone else involved, everything went smoothly and to plan without any of the stress and headaches people talk about when building a home. Our final product is everything we could have hoped for and more with all of the extensive inclusions the house well and truly exceeds our expectations. The quality and workmanship is evident in every room and we have been left with a family home that we are exceptionally proud of thanks to the Stroud Homes Gold Coast team that we look forward to spending many years in.

Right from the moment we walked into the Gold Coast display home, we fell in love with it and decided pretty quickly that we wanted a Stroud Home.

I loved the fact that everything was included in the quote upfront and there were no nasty surprises. I have heard horror stories of people going $100,000+ over with other builders and we were pleased with Stroud’s black and white quotes.

The salesperson (Martin) was extremely helpful.

I’ll be honest and say that the contract administration stage was stressful. Things like requesting prices for upgrades etc would often take days to get a response as it was handled by a different department. I understand this is your process, but as the customer we found it frustrating and really just wish we could be handed a price list.

Our original contract administrator was often very short with us and at times we felt like we were annoying her.

The build – Straight away we felt at ease when we met our Site Supervisor, Dave.

He was honest and upfront and didn’t make any promises he couldn’t keep. We loved the Voxer app and were kept informed the entire way.

We had a few hiccups, which are to be expected when building, but everything was handled efficiently and to our satisfaction.

The tradesmen used by Stroud were fantastic. The electrician, the plumbers, the tilers and in particular the wonderful painters. They were always friendly and professional.

Our build did go slightly over time, but as per the contract we were compensated, and at the end of the day, a few extra days are insignificant, as we now have a beautiful home that we are proud to show off to our friends and family.

hello we decide to go with stroud homes because they are local and it was they best choose we could

from start to finsh we where told every week about what was happening on they house phil they supervise is a great person he explained every theing to us so that we coud understand what was going onthey fellow up service is great as well they stand ed of build is very high all was done on time nathan they owner of stroud should be very proud of his stall

Our experience with Stroud Homes Gold Coast has been amazing! We’ve never built before and we can honestly say that the whole process from start to finish has been so exciting and stress free. We love our beautiful, new home & its exactly what we imagined! Nothing was ever a problem and even when we wanted to make changes in the planning process, we were never made to feel like it was an issue. We looked around at other builders but there were always “add ons” in the cost. Our end price included everything!

Stroud Homes “listened” to what we wanted and delivered it with great customer service & workmanship.

Thank you Nathan, Terri & Team for genuinely caring & looking after us.

Very good quality built home. Very good and clever designs. Make sure of spaces. We really love it. Some minor defects were fixed straight away.

Building time frame was good. We received update from supervisor during the construction periods.
Staff are friendly to deal with. They always returned to our queries.
Currently the home is used as a Display Home.

Workmanship was of high standard with quality finishings. Build went very smoothly with no delays or issues along the way. Customer service was fantastic. GC stroud was helpfull and very accomodating. We received some extra touches which we thought were upgrades but are actually standard inclusions. I found Stroud to have one of the best range of standard inclusions.

As first homes buyers this was a big step for us and im glad we chose to build with Stroud Gold Coast. I would definitely recommend Stroud. We are very happy with our experience and most of all our home.

The entire team at Stroud Gold Coast were great to deal with from start to finish! Professional, helpful, approachable & understanding throughout the entire building process, we were so happy with our decision to build with them & our finished product is incredible! They worked with us to make all the changes we wanted and the entire process was really stress free! We are Very Happy Home Owners! We would recommend Stroud Gold Coast to anyone thinking about building!

We chose Stroud Homes to build our latest (and last home) and were very glad we did. We’ve now been in our new home for 4 months and are totally loving it.

Dave Slaughter was our Site Manager for the build and he was fabulous to work with. He really looked after us and made us feel very comfortable asking any questions. He’s such an asset to Stroud Homes!

Our house was finished in about 13 weeks which was great for us as we were paying rent and mortgage and it made such a difference to know everything was being done to get us in as quickly as possible.

The workmanship and build quality was great. Everything we expected of our home was delivered. We were really happy with all the finishings and pleased with the quality. 4 months down the track, everything is brilliant.

Customer service and support was great, always of a high standard.

We’ve had neighbours asking about our house and how our build went and I’m proud to be able to say that we definitely chose the best! Confirmation of that has been in hearing how many problems our neighbours have had and hearing how many of them are unhappy with other companies.

We only had one issue, which was with the tile supplier selling out of the tiles we chose. I was contacted and kept updated and asked to pop in to choose tiles from the National Tiles range. The issue was handled really well and we were super happy with the outcome.

My partner and I decided we wanted to build our first home together and we couldn’t have been happier with our choice to use Stroud Homes on the Gold Coast. From the initial planning through to the actual build, the wonderful staff at Stroud were attentive and helpful and made the process very smooth. As we had never built before, the information and support from the Stroud team was amazing.

Our site supervisor, David, was fantastic throughout the whole build with regular communication and photos of how the build was progressing. There were only a few minor things we had to change due to unavailability of stock (like floor tiles), however David was able to find near identical replacement stock quickly to avoid delay. David was very reassuring during the whole build, easing any of our concerns.

We have been in the house now for nearly two months, and have had both our site supervisor and the administrative team at Stroud contact us to ensure we are happy with the result. The finishings, fixtures and appliances are all of great quality and no problems have arisen at this stage. We have had a very positive experience building with Stroud, especially considering how stressful buying and building your first home is. I would have no hesitation in choosing Stroud if we ever decide to build again!

Stroud Homes were excellent to deal with, very responsive and hassle free. The worksmanship was of a high quality and have had no defects since moving in. Stroud helped changed the design initially to fit the block of land and this was altered a number of times – they were very helpful and suggestive throughout which made the process a lot easier.

Our home was built on time, to a very high standard and on budget. We love it.

Short version:
Yes, we would use Stroud again
Yes, Nathan did a great job managing our build and,
Yes, we love our new home.

Long version:
The sales and contract management team were great and honest about what to expect.
Our home was built on time, to a very high standard and on budget. No surprises, no dramas and no issues.

The building supervisors and Nathan (the owner) were amazing, knowledgeable and professional. I would ask questions through an App they prefer and they would respond within a few hours, every time.

This was our first build. Stroud had a great design and we modified it slightly to add an extra guest room.
This was done very well and without much additional cost.

Some additions to the off plan design are very expensive for what they were. I won’t list them but after speaking with other people who have built houses Stroud were actually on the more reasonable side…so it is an industry wide thing. On the whole though our Stroud home was a bit dearer than others we looked at but the quality followed and we are very pleased.

For example things we like that we didn’t even know to ask about are that out gas connection is recessed and covered (looks nicer) than just leaving it exposed, our light switch dimmers are push buttons not those dials, all cupboards and drawers are soft closers, our taps, toilets and basins are much nicer than we expected.

The builders who work with Stroud are obviously selected carefully.

Our electricians (Bear Electrical) were also amazing, responsive and helped us get our house electrical set up well. Stroud organized a meeting with them on site to make sure we all knew what went where.

We opted for tiling throughout the entire house and the tiling was done very well. This was important to us.

We also had a great time with the colour consultant whom Stroud had organised.

Lastly, here is my tip.
Spend a lot of time going through each and every quote and draft design. Check everything, power outlets, taps, lights, switches, cupboards, check EVERYTHING EVERY TIME. Check the prices, make sure you are happy with what the quote says. Do not hold back at the quoting stage. There is no renegotiating later. We had over twenty quotes drawn up and a lot of house design drafts. Stroud were very accommodating.
Once we finally agreed on everything we signed the contract and let Stroud go off and do their thing. They did a great job.

Stroud homes have been excellent to deal with from the first time we stepped into the sales office/display home and meeting Martin to picking our colours etc. Everyone at Stroud have been prompt especially Hayley and Geraldine answering all our questions. Our build is currently in progress and we have been more than happy with each stage so far. The price of the build is very reasonable compared to other builders. We can’t wait to move into our new finished home when its all complete. Would highly recommend Stroud homes to anyone thinking of building.

After more than a year of researching builders and 100s of house designs, we decided to sign up to build our forever home in Helensvale on the Gold Coast with Stroud Homes. At the beginning of negotiations we were living in Melbourne and right from the start we felt completely confident in our decision. Martin has been in regular contact and has always made us feel confident during every stage of the planning process with his knowledge and expertise. Both he and Hayley are awesome and have proactively kept us informed every step of the way. Making changes and customising our plans has been seamless, and working with the wonderful Geraldine on the finer points to get us to build commencement has been fantastic. And now the build has commenced, we cant wait to see the finished product. Thank you Stroud for taking the stress out of building a home.

We are really happy with Stroud Homes Gold Coast North. Our build was managed really well, they updated us weekly on what has happened and what is expected in the next week. The quality of the workmanship is exceptional. We added a few extra powerpoints during construction which were easily accommodated and any little issue was easily fixed and prior to handover, there were not too many defects and no major ones, but all were fixed prior to handover. Our build was on budget and completed on time. Would not hesitate to recommend.

As with all builds there is always some teething problems to sort through. Being a detailed person I have been pedantic about every inch of our new home. Stroud struggled to keep up with us but bringing on a new Contracts Manager has been just what was needed. Our build is now well underway and we have been very impressed with the speed at which they are going and with the open communications.

Nathan, the owner of Stroud Gold Coast called us to congratulate us on signing our contract, which impressed us as we have built before with another company and never heard from the owner at all.

Martin at the display village was our initial point of contact when we first started our journey to find a builder. His knowledge and willingness to look at our site and persistence in finding a solution really sealed the deal for us.
Hayley, also at the Display home is such a warm and welcoming person, always willing to help.

Geraldine our new contracts manager is just who we needed to make our journey with Stroud smooth. She knows design, is great with colour and is exceptionally detailed.

We have complete confidence our home will be built well and any issues going forward will be sorted quickly, as has been done in the past.

I had been wanting to build a Stroud home for quite some time so when we had to rebuild our house we did not look elsewhere and so far haven’t been disappointed with our choice. The sales team, Martin and Hayley were great to deal with, having answers to the weirdest of queries or ideas and being very supportive of our situation. Tina is a gem, we can’t speak highly enough of her; Very efficient, helpful and a lovely person to deal with. Because of the nature of our block of land we had a few issues at planning stage but the Stroud Team always had great suggestions and solutions to fit our needs and budget. We loved the “what you see is what you get” of the display home and the finishes as well as the inclusions impressed us, they were a level above. No hidden costly upgrades unlike other building companies when you want the same level of finish of their display homes which we witnessed when our son built with another company. We have just started the actual build, all the little hiccups you can expect when you build have been very few and dealt with quickly and efficiently; the communication is excellent and all the tradesmen we have met so far were very skilled; Our slab is a work of art! All in all we are very happy so far, the only downside and that has nothing to do with Stroud Homes… It’s taking too long! We’re so impatient to enjoy our new home, but that’s on us.

We have had the best experience with Stroud Homes. From the very first online enquiry right through the whole build process. The sales staff Martin and Hayley at the Coomera display homes, were beyond helpful with getting our project started and helped us get everything we wanted within budget. The build team have exceeded our expectations, the build quality and workmanship is fantastic and being built on time. The weekly updates from Justin has kept us well informed on what is happening and really made us feel like part of the build team. We are first home buyers and have found the whole process of buying our forever home with Stroud easy and worry free. We are now just a week away from getting our keys and can not wait.

Our home was built on time, to a high standard and on budget. We love it.

The sales and contract management team were great and honest about what to expect. We also had a great time with the colour consultant whom Stroud had organised. Our home was built on time, to a high standard and on budget. Only had a Couple of minor Issues but i believe they can be fixed with the right assistance.

At least four years ago we visited the previous Stroud sales office/display home where we met Martin. We had just started researching builders & ended up very confused with all their different offers, but Stroud stood out as it was easier to relate to. We were very impressed with Martin at the time as he was really helpful & friendly to deal with, so much so that when my brother needed to rebuild I suggested he check out the Stroud displays as a must. We made up our mind to rebuild & were nicely surprised to meet up again with Martin at the latest display home where he has helped us with the planning & our adjustments & his great ideas to enhance our build. Hayley has also been a wonderful help & kept us well up to date. We are really pleased to have Geraldine helping with all the finer aspects as she has some wonderful ideas & expertise & Geraldine goes out of her way to deal with any queries we have. We find any queries are dealt with promptly by all the Stroud team we have met to date & they have gone out of their way to inform & assist us & we are very confident with the building process. Our actual build is currently in the early stages but we have been more than happy so far. The price of the build is very reasonable compared to other builders & we are impressed with what comes as Standard & the fact that we can upgrade & add other items to make this a great build. We can’t wait to see our finished home.

We built a modified Bronte 225 as our first home with Stroud Homes and have nothing but praise for the whole Gold Coast North team.

We first started dealing with Martin in sales back in November when we walked into the Bronte Display Home. We instantly fell in love with it but found we needed some changes to the plans to fit out needs, block size and budget. He was was extremely patient with us around our changes and would answer our emails, provide estimates and give us updated working drawings promptly. He was also very personable and made us really feel a part of the family very quickly.

Tina was our contract admin who was an absolute delight to deal with. Being first home buyers we weren’t too sure the process and she took the time to really explain everything to us, nothing was too silly to ask. She also had experience with our estate which had very specific covenant requirements and she took the time the go through that with us and help us get the plans through covenant and council as quick as we could.

As soon as we had council approval, the team was on site a week later to start the build where we met Justin our Supervisor. One of the great things about Stroud Homes Gold Coast is their communication, Justin would give us updates every Friday on how our build was progressing and we found we really looked forward to this. We could also message him whenever we wanted with any questions or concerns we may have had.

We found the build to be managed very well, There wast a single work day when there wasn’t something happening on the site. There were a couple of times items wouldn’t arrive on site in time, however Justin would work around these and our build time never slipped. In the end it was about 13 weeks from the date the block was scraped until the day we had handover.

We had multiple house visits during the build and found the build quality exceptional. We even had the chance to put our handprints in the slab and get photos of our son hammering in the “last” nail into our frame.

Since moving in, Hayley has been amazing in our post handover support making sure the couple of defects we have found are rectified as soon as possible.

We’d also like to give a quick mention to Nathan the owner who also helped answer our questions as well as Peggy our Accounts Admin who we found very courteous and patient with us.

Overall we would recommend Stroud Homes Gold Coast to anyone, It really feels like a small family company and we now feel part of that family.

We chose the Bronte 240 design and started building in Jacobs Well at the end of April this year. We received our keys to our home mid August and our home is everything we hoped for.

The entire team at Stroud Homes Gold Coast went above and beyond for all of our requests and queries along the way. We cannot thank the entire team at Stroud Homes Gold Coast enough for their help and genuinely caring for our home. This sets Stroud Homes Gold Coast apart from any other builder out there, we can guarantee it. We have spoken to many people, heard all of the horror stories and we have nothing but positive words and praise for these guys.

Our site supervisor Justin was always friendly and approachable. Justin always helped us with the billions of questions we had along the way and was very easy to deal with. Tina was our go-to in the beginning for plans, the contract and colour selection. Tina is unreal and is an asset to the Stroud Homes Gold Coast team. Thank you so much Tina, Justin, Henry, Nathan, Peggy and Martin, we love our home.

We hope to build another home with Stroud Homes Gold Coast again in the future.

My Wife and I have been extremely happy with every step of the way so far with our Bronte 225 Modified almost at lock up stage and it happen incredibly fast . Martin and Hayley from the Gold Coast North Team have been absolutely awesome from the get go with nothing of any trouble to them . Justin our Site Superviser is great and makes you feel at ease with his weekly up dates and he is always contactable . The Admin Team Peggy & Geraldine are also great to work with . We would Highly Recommend the North Gold Coast Stroud Team if your looking at building your dream home . Regards Bill & Julie

Overall, our experience with Stroud was very good, with only a small number of issues which were quickly resolved for the most part.

While Stroud has a wide variety of home designs, we knew early on that we would need a custom design to suit the layout of our acreage block. The staff at the display home were more than willing to visit the site with us to understand our vision for the property, and were happy to help us design a house from scratch. During the design phase, Stroud was patient with us as we changed our minds a number of times. To make this process easier and quicker for us, the draftsman even visited us at home to reduce the “back and forth” over e-mail and was open with his feedback and ideas.

As we had purchased our block of land at the height of the banking Royal Commission, there was a delay between first approaching Stroud for the design and being in a position to enter into a contract. Stroud was very accommodating and empathetic to our situation, and the contract process was managed well despite us requesting a number of unusual additions, like supplying some of our own fittings and excluding some standard items. Where we had complex needs like the design of the home network, the staff at Stroud would happily connect us with their suppliers directly to avoid any miscommunication. Although this process wasn’t simple, by planning as much as possible up front we experienced a very smooth build with only a small number of variations and Stroud was usually flexible in this process. Outside of variations, our quote was complete and accurate and there were no rude surprises.

Despite our site supervisor changing part-way through the build, the transition was seamless from our perspective. We received an update every Friday and had a reliable way of keeping in touch if we needed to discuss anything. Although the build itself ran very smoothly, we feel that the new site supervisor lacked experience and attention to detail, and at times did not always think ahead or push hard enough to get the outcome we needed. Unfortunately, in a handful of instances it was necessary to insist or ask multiple times for something to be resolved.

The colour selection process was straightforward but the consultant did not really offer her expertise and it was up to us to choose what we wanted without really knowing anything about this area. It was hard to visualise how the house would look with all of our selections as there was no option for a virtual walkthrough. This led to some minor design flaws which were not realised until it was too late to change, for example an overhead cupboard in the butlers pantry not having enough clearance, and the powder room mirror being mounted too high. Arranging for the powder room mirror to be moved down was like herding cats, and is a good example of needing to push the site supervisor along. Ultimately this was resolved, but due to the layout of the butlers pantry, the only thing that can be done about the overhead cupboard is to remove it.

We encountered what we consider to be (only) two major issues during our build:

1. The tiles laid throughout the entire house did not match the specification noted in the contract by the supplier, National Tiles. This was not discovered until after the tiles had been laid. Ultimately, after escalating multiple times, we accepted compensation from Stroud even though the issue was with National Tiles. Although this was a negative experience that we believe could have been resolved much more quickly, we appreciated the gesture and customer service ultimately provided by Stroud.

2. From the beginning of our design, we had incorporated a pull-out rubbish bin under the kitchen sink. At the walkthrough following the kitchen fit-out, we noticed a half height bin had been installed instead of a full height one. Despite raising this numerous times and being assured that it would be resolved, it wasn’t until practical completion that we were informed that nothing could be done to resolve. Had Stroud been honest about this from the beginning, we could have worked on a solution together. Our useless bin is still there 🙁

The final inspection was carried out with an independent assessor who was impressed with the workmanship and identified a lower than average number of defects which have all since been resolved. Overall, we are impressed and very happy with the quality and design of our new home, and the relatively short build time considering its size and custom design. The bottom line is, if we ever decided to build again, we would consider Stroud a second time around.

We are well settled into our new home now. A well constructed , well finished design of our own choosing. Initially some delays with the design, but with minor adjustments the final design has all we hoped for. The delays were mainly due to the turnaround times to get changes onto the plan and the approvals required. The build proceeded with a minimum of delays, and we were updated regularly on the progress. Several small issues were adjusted and corrected as the build proceeded these were identified and discussed during regularly scheduled site visits and managed well by the building supervisor. Our building supervisor was changed shortly after construction began, and then remained unchanged for the completion of build. Post construction there were several minor issues which were promptly correct. One more concerning issue with some external concrete pathing required some time to correct, but when finally corrected by removal and replacement it was completed to our satisfaction. Considering all the above , we are very happy with the service we received and the quality and comfort of our Stroud built home.

We chose to build with Stroud Homes Gold Coast after doing extensive research into builders in the area. As we were building interstate, and this was our first build experience, we were a bit unsure going into this process. Stroud came highly recommended, and we got into contact with Martin who was very helpful in answering all our initial questions and assured us that they were keen to take on a difficult project such as ours on a sloping acreage block. We worked closely with Stroud’s draftsman, Jamie, to create the ideal custom floor plan for our block and was readily available to make the necessary revisions. Between contract signing and the build commencement, Tina was our first point of contact. She did a spectacular job and was always happy to go above and beyond. Once our build started, our site supervisor kept us informed every step of the way with weekly updates and pictures which was extremely important to us as we were interstate and unable to keep up with the progress in person thank you Justin!

Overall, Stroud did an incredible job in building our new home and we are very happy with it. With all the horror stories you hear about dodgy builders, it is safe to say we were a bit wary at first, but Nathan, Henry and the rest of the Stroud team did a great job in alleviating those fears from the beginning.

There will always be mistakes made and unforeseen delays during any build, no matter what builder you choose however, the real difference with Stroud is how they choose to deal with it. They always have open lines of communication and will do whatever necessary to rectify any issue that arises.

Our home build journey began by narrowing down our choice to two or three builders and honestly the main reason we went with Stroud was the service and advice provided by Martin at the Coomera Foreshore display home. We had a lot of questions and a lot of worry around what we were embarking on. He made it very easy and very much made us felt at ease with the whole process. Martin worked with us to ensure we got the best layout and Jamie who is the draftsman ensured that we got the best possible plan for the block which is small at 341m2 and is a corner block. We paid to have concepts plans drawn to help with getting us the best layout for the block. The best part about this was Jamie came to our house to get the plans finalized as we had very specific measurements for some of the rooms to get us to where we wanted to get to. This sort of service just makes this process even more of a reason why this was the best decision. The final plans were exactly as we requested.
What is offered as standard is impressive and that’s another major reason we went with stroud. The quality and honesty with what you get is as they say, black and white. Honestly I’ll back this advertisement up as they are super transparent and there is nothing hidden. As a first time home buyer we did do our research but we almost didn’t need to as Martin was super honest about exactly what’s included and what we need to expect as part of the contract phase in regards to upgrades so ask questions during these stages so you are prepared.
That leads me to the contract phase. Geraldine was amazing at dealing with us. We had a medium size list of upgrades and the prices and transparency again here was a big strength!!!
Honestly, If you are considering upgrading any items we would suggest getting prices as we were really pleased. The Selection process was really great and again professional and straight forward. The quality of what is on offer as standard is really nice!!! The standard tile range is also awesome from National Tiles.
Overall we have been really happy with the journey so far. Today (April 22nd) we met with Paul (Site Supervisor) and Henry (ops manager) on site.
Again, impressed with the structure and organized approach. We have already had a brief breakdown of the next week ahead.
We are really glad we trusted our instincts from the start!!!!! Excited for the next steps.

While we had some issues with Stroud at the beginning and had to deal with staffing issues throughout the build, they were more than happy to work with us to design the right house to suit our block based on a wish list we gave them.

We are extremely happy with the finished product, the house is better than we had imagined and we can’t fault the workmanship.

Despite the staffing issues, Nathan and Pat were always happy to take our calls and address any concerns.

The quality of the build was above what we had seen with other builders. Stroud use high quality appliances and fixtures as standard.

The build process was quite confusing for us. We felt that everyone was on a different page at times and it appeared the departments (sales, design, contract staff, builder etc) didn’t communicate well with each other.

The initial sales person didn’t appear very knowledgeable about the products and procedures but the rest of the staff worked really hard to get us across the line.

Overall we are so very happy with our lovely home and enjoy showing it off to our friends and family.

The house was built with great workmanship. There were some obstacles along the way, but our Site Supervisor was great at bringing these to our attention and finding an acceptable resolution. The whole build experience, from breaking ground to completion was excellent, thanks to our Supervisor.

We had some administrative struggles during the plan finalisation phase, where the lack of attention to detail caused some delays and frustrations.

Nonetheless, the end result was great and we are very happy with our first home!

Stroud Homes Gold Coast North takes the stress out of building...

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