A few days ago, she had a PGE outage, and when everythingcame back on, the HT801 had no dialtone and its blue LED forher line was off (its other two LEDs were on). I had her reboot he gateway and the HT801, but the problem was unchanged.

I then visited and booted both devices simultaneously, to studythem. The HT801 looks for an internet connection, and if it fails tofind one after about 2 minutes of trying, it stops trying and staysunconnected even when an internet connection does becomeavailable. However, the gateway (probably a Pace 5268ac) takesabout 3 minutes to fully boot and get an internet connection. Soin the case of simultaneous booting, these two devices areincompatible.

(By the way, if the HT801 is powered on by itself, it connects readilyto the internet if the gateway has been on for at least a few minutes.Then after a later loss of connection, the HT801 reconnects to thegateway. So the obstacle seems to arise under the specificcircumstance: the HT801 fails to connect in the first 2 minutesafter it powers on, then gives up permanently (that is, until it getsrebooted).)

To compare, I connected my Grandstream HT802 to the samegateway and booted all three devices. My HT802 also failed toconnect during the gateway's boot-up (of course, since thegateway wasn't yet live), but here's a crucial difference: theHT802 continued to try and it succeeded soon after the gatewayfinished booting itself. This is the expected behavior.

(A) the era of required sequential rebooting ended everywhereelse in about 2007 (good riddance) and thus is off the radar ofnearly everyone under 40, and

(B) even if a non-technical end user can be guided to rebootsequentially, they'll likely forget to use that technique in thefuture (or a fellow resident won't know to do that).

Some possibilities about the Sonic-branded HT801:• my client's particular H801 is permanently defective, or• all Sonic-branded HT801's are permanently defective, or• a Grandstream firmware upgrade will fix an HT801 thathas this problem

I talked to Sonic tech support about this today. They suggestedsequential booting (and they hinted that they suggest it to othercustomers with the same problem). But that's a work-around:Sonic should come up with a blanket solution for all customerswho are using HT801's with this problem.

Sonic tech support also told me that, regarding HT801 firmware,they believe that the HT801 is programmed to automaticallydownload and install new firmware when available (either fromGrandstream's website or Sonic's website).

Please comment on what I've written.

And if you have Sonic's resold ATT fiber and a Sonic GrandstreamHT801, please see if you can duplicate the glitch that I describe.