Chatbot to attract and interact with the future workforce

Chatbot to attract and interact with the future workforce

30 Mar, 2018

Today's main technology trends give us a foretaste of what our working environment will be like in the near future - Chatbot is a good illustration

Conversation
functionality is also gaining ground at companies, with the use of a range of
in-house chatbots. These smart agents and assistants are already automating a
number of tasks in the HR sphere, such as booking leave and working out how
much overtime pay an employee is owed, as Jackson – a bot developed by
Paris-based digital transformation agency Daveo – does.

Cyril Harpoutlian,
an Associate Director at Daveo, sees in this new type of channel a means
of attracting and retaining young talented people, pointing out: "Staff want
the same level of interaction with their employer as they have with Amazon or
Siri." He has been inspired by the 'one click' concept popularised by
the e-commerce giant to make all operations as simple as possible.

"[Chatbot is] a means of attracting and retaining young talented people..."

Daveo is now
planning to move on from HR to address all company processes, starting with the
expenses approval circuit."Staff want the same level of interaction with their employer as they have with Amazon or Siri."But with the recent advances in artificial
intelligence, chatbots will not be restricted to automating easily-modelled
procedures. "Chatbots also allow access to company data," underlines Benjamin
Thomas, innovation consultant at French business digital transformation firm
SQLI. "A salesperson will ask for the sales figures for the month of
October. As a next step, the chatbot will then be able to give him/her the
reason why sales were lower on a given day." And in the digital workplace,
these smart agents will also be able to keep the promises made for wikis ten or
fifteen years ago. He argues: "Wikis were supposed to gather together all
the company's knowledge, except that nobody could be bothered to add to the
knowledge base." However, this is precisely what Slack chat assistant Niles
does automatically. Niles 'listens' to employees' conversations and stores the
answers to given questions, so that he has the answer ready the next time the
question is asked.

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