There is a flat rate delivery fee of £35.00 for international deliveries. However, please contact us, should you like to discuss this further as we will always seek to find the cheapest alternative for our customers.

For International delivery, products will be delivered between 7-14 working days.

EXCHANGES

If you would like to exchange a product, please email wll.operations@welovelinen.com or call 0844 875 3986. Please note our office hours are Monday to Friday, 8.30am - 5.30pm.

Items must be repacked in the same condition as it was received. You must take reasonable care of the good and not use them.

If you wish to exchange your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost, it can be traced and we can process your exchange. If you use a standard service, your order cannot be tracked. Therefore we cannot be held responsible for any lost orders and will be unable to process your claim.

If the new product is cheaper than the original item, the difference will be refunded to you. If the new product is more expensive than the original item, you will be required to pay the difference.

RETURNING UNWANTED ITEMS

Under Distance Selling Regulations, once you've received goods, you have 14 calendar days from the day after receipt of goods, to ask to cancel the contract and request a refund.

Confirmation of your cancellation must be emailed to wll.operations@welovelinen.com.

Unwanted items that the user wishes to return must be repacked in the same condition that it was received. You must take reasonable care of the good and not use them.

Refunds of unwanted items will exclude the cost of delivery for customers to return the goods. Please note that the colour of items can vary from screen to screen.

If you wish to refund your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost, it can be traced and we can process your refund. If you use a standard service, your order cannot be tracked. Therefore we cannot be held responsible for any lost orders and will be unable to process your claim.

Please note that we do not accept cancellations / refunds on any item that has been made to order, unless the item is faulty.

Please allow 14 days from the collection date for us to credit your account. We will refund the credit or debit card of the customer who originally placed and paid for the order.

RETURNING FAULTY ITEMS

Under Distance Selling Regulations, if good are faulty, online customers have the same rights as buying face to face, under the Sale of Goods Act. If an item is faulty, customers have a right to a full refund, within a reasonable time of receiving the goods.

When wishing to return a faulty item, please email wll.operations@welovelinen.com.

Customers also have the right to request a replacement or repair of the items, if it is too late to reject them. Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.

When returning a faulty item, customers are entitles to a full refund, including the customer’s fee to return the item. No admin or restocking fees will be charged.

Customers will not have these rights if:

There is nothing wrong with the goods – you have just changed your mind about wanting them.

You examined the goods, or a sample of the goods, when you were buying them, and the fault you want to complain about was so obvious that you should have noticed it

The trader pointed out the defect that you now want to complain about

You have damaged the goods yourself

The problem is the result of normal wear and tear

The goods have lasted for as long as could reasonably be expected.

Payment

The prices stated on our website include any VAT. The amount you pay will be the price indicated on the product plus any delivery charges.