www.sees.com Reviewed Dec. 8, 9 a.m., Explorer 5.0 See’s Candies has a cult following out on the West Coast, claims a native Californian and friend of The Cybercritic’s who is apparently a member of said cult. This friend not only …

CRM DEMO AND CONFERENCE The names of more than 1,400 customer care professionals who have attended the CRM Demo and Conference on improving communications, computing, logistics, and processes are now available for rent. Cost: $350 (flat rate) Selects: state, SCF, zip Contact: …

Card decks may prequalify prospects, but response rates can be as low as two in 1,000 When prospecting, catalogers often overlook card decks – bundles of 25-40 cards, enclosed in an envelope or a polybag, mailed to subscribers of a magazine …

The rising postal rates and spotty service you complain about in the December cover story “You’ve Got (Late) Mail” are caused by poor personnel management practices. And unless these practices change, the future of the Postal Service is bleak.
Many …

Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge leaps forward in some areas were offset by slippage in others, as well as some hilarious mistakes.
In the week …

“What is the top fulfillment concern or challenge that e-merchants face?”
It’s integration. What people are trying to do around fulfillment is to get to real time. That will allow for a lot leaner logistics supply chain. The sort of …

“What is the top fulfillment concern or challenge that e-merchants face?”
I think e-merchants’ biggest challenge is to develop their priorities. For a while, they were just looking for what’s going to be the next big application in e-fulfillment. This …

Last year, consumers spent more than $561.3 billion on travel expenditures, including transportation, lodging, recreation, and incidentals, according to the Travel Industry Association of America (TIA), a Washington-based nonprofit organization. Given that the TIA predicts travel expenditures will reach $622 billion in 2002, …