Policies & Procedures

When you enroll in the College for Financial Planning's programs or courses you expressly agree to comply with the operational policies and procedures stated or referenced herein, and with any changes adopted during your term of enrollment. You are expected to notify the College promptly of changes in your address, email, employer, or telephone number.

The College reserves the right to change or amend policies and procedures, testing administration, graduation requirements, course content and materials, and tuition and other fees, as well as cancel a course, without advance notice. Through its academic disciplinary process the College maintains the right to suspend or dismiss any individual who does not comply with its policies and procedures.

Student Code of Conduct

Upon enrollment in any of the College's courses or programs or upon the purchase of any product, you agree to the following:

You will conduct yourself ethically, honestly, and with integrity as a responsible member of the College's academic community. This requires the demonstration of mutual respect and civility in academic and professional discourse.

You will perform independently on any examination or assignment. You understand that any duplication or printing of test material is considered a violation of the Examination Procedures and may result in dismissal from the course or program.

You will stay apprised of College, program, and course announcements and deadlines posted in your CFFP Student Portal.

You will act with competence, exercise due diligence, and use prudent professional judgment in all your professional activities.

You will only claim completion of a program or course, or of earning a designation, after the College has formally notified you of such completion.

Failure to abide by these expectations may result in disciplinary action by the Academic Disciplinary Committee up to and including dismissal from the College for Financial Planning and/or denying your right to use the College's designation(s).

Online Course Content

You will be allowed access to the online course content for as long as you remain active in a Professional Designation or CFP® Certification Professional Education program/course and for a period of one year following the completion of the course. You are encouraged to download all course content files to your computer hard drive to prevent losing access to these resources.

The College's CFP® Certification Professional Education and Professional Designation examinations, courses, and programs are graded on a criterion-referenced letter grade system with the following percentage values:

Grade Percentage Description

A - 90%-100% - Excellent achievement with mastery of learning objectives and content.

You are responsible for initiating a request for withdrawal. You will be assigned an enrollment status of "withdrawn" if you voluntarily withdraw from any active College course or program. To voluntarily withdraw, you must complete and sign the College for Financial Planning's Withdrawal Form. This form must be returned by email or fax as directed on the form. Your withdrawal will be effective on the date the College receives your completed Withdrawal Form. A final grade of ‘W’ will be assigned to any withdrawn course.

Military Leave of Absence

If you are actively serving in the military and receive orders to relocate to an area not conducive to online asynchronous learning, you may request a military leave of absence. You must submit a copy of your orders along with the Leave of Absence Request form to the Appeals Committee prior to departing at cffp.appealscommittee@cffp.edu or fax to 303-220-1810. You are still responsible for any related tuition and fees during an approved military leave of absence.

Non-Payment of Account

Tuition and fees not paid according to terms and conditions applicable may result in the following:

Suspension from the course or program

Student account and record placed on a collections hold status

Withholding of an earned certificate, diploma, or transcript

Accounts with an unpaid balances or in a delinquent status may be sent to a third-party collection agency

Transferability of Enrollment

Your program or course enrollment is not transferable to another student regardless of corporate affiliation or billing agreement.

Appeals

Under most circumstances, you will be able to progress through a course or program by adhering to the procedures or soliciting assistance. The College for Financial Planning is committed to the equitable enforcement of its policies and makes reasonable efforts to resolve student concerns.

Non-Academic Appeals

In the event you have a concern or request that cannot be satisfied through adherence to the College's policies, you must provide a formal Appeal Form detailing, in writing, the situation you feel has not been resolved. Be as specific as possible, outlining the appeal issue and noting any previous communications with College personnel, including suggested resolutions to and documentation of the situation. You are responsible for completing and submitting the Appeal Form and submitting all required supporting documentation. An Appeal Form completed on your behalf will not be accepted. This form can be returned by email, fax, or mailed to the number or address provided.

The Appeals Committee reviews and provides decisions typically within two weeks of original submission of the appeal and documentation. The decision of the Appeals Committee is final and will be communicated to you in writing.

Academic Appeals

To appeal a grade or other academic decision, you must first contact your instructor to review discrepancies within 30 days of the grade being posted. If you and the instructor are unable to resolve the issue, you may submit an appeal, in writing, to the Vice President of Academic Affairs. The appeal must provide substantiating reason for carrying the appeal forward and include suggested resolutions and documentation of the situation. The Vice President of Academic Affairs, or designee, will review and provide a decision typically within two weeks of the original submission of the appeal and documentation. The decision will be communicated in writing and is final.

External Agencies

If you have exhausted all other opportunities for resolution with the College, you have the right to file a complaint with an external agency.

The College is committed to providing equal opportunity in its educational programs, activities, and employment practices and will not tolerate any discrimination or harassment of any kind with regard race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other category protected by federal, state, or local law. Questions regarding this policy can be directed to:

The College provides reasonable accommodations to qualified disabled students enrolled in our programs or courses. No student shall be retaliated against for seeking accommodation under this policy or for participating in any complaint procedures brought against the College for its noncompliance with the policy. If you are seeking accommodations, contact the Student Services Center at 800-237-9990 option 2 and complete the ADA Accommodation Request form.

General

The CFP® Certification Professional Education Program, a graduate-level certificate program, is registered with CFP Board and satisfies the education requirement for students seeking to obtain the CFP® certification. Please visit the CFP Board’s website to view certification requirements.

Program Format

The CFP® Certification Professional Education Program is delivered in a self-study/distance education format. The program does not operate according to a traditional academic calendar; you may enroll at any time.

Testing Policies

Deadlines

The College wants you to be successful in your courses by progressing at a consistent pace. To ensure you are making satisfactory progress we require that you test at least once every six months from your date of enrollment until you successfully complete of the course.

Failure to test at least once every six months will result in course inactivation.

Prior to inactivation, you may purchase a one-time, nonrefundable 90-day testing deadline extension.

To reactivate your course, you must pay a nonrefundable course reactivation fee within one year from your date of enrollment. A course reactivation fee may only be purchased prior to dismissal from the course.

Your tuition includes two attempts on the end-of-course final examination. Subsequent attempts require payment of an additional nonrefundable testing fee.

Proctor Requirement

You are required to complete an online end-of-course examination for all courses except CFPE 506. These examinations must be proctored using one of the following options, or in accordance with the testing requirements enacted by your employer:

Employer-specific proctor requirements. Enrollment in a course under certain employer-sponsored agreements impose different testing and proctoring requirements. These requirements may be obtained from your employer.

Disinterested third party. You are responsible for selecting an individual to serve as your disinterested third-party proctor. A disinterested third party (DTP) must be someone with whom you have no business or family relationship. Business relationship is further defined as working within the same company regardless of physical location, title, or position. The proctor may not be a current student with the College for Financial Planning. The DTP proctor must register through the College's Proctor Registration process. Any financial arrangement made between you and the proctor as compensation for proctoring services is your responsibility.

College-approved testing center. If you choose to take the examination at a College-approved testing center, you must pay a nonrefundable testing fee for each examination. This fee is not included in your base tuition. For more information, please visit the Testing Information page.

Length of Enrollment

To ensure that you progress through and complete your coursework in a timely manner, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress according to these guidelines, you may be dismissed and required to re-enroll (see Re-enrollment policy below). You may purchase a one-time 90-day dismissal extension, and the nonrefundable fee must be paid prior to dismissal from the course or program.

If you are enrolled in the full CFP® Certification Professional Education Program, you have a maximum of three years to complete your studies. If you have not withdrawn or successfully completed the CFP® Certification Professional Education Program within three years from your date of enrollment, you will be dismissed from the program and any active courses will be assigned a final grade of F.

If you are enrolled in a single CFP® Certification Professional Education course, you have a maximum of one year to complete each course. If you have not withdrawn or successfully completed the course within one year from your date of enrollment, you will be dismissed from the course and a final grade of F will be assigned.

Re-enrollment

If you have previously withdrawn or been dismissed from a CFP® Certification Professional Education Program or course with the College you may re-enroll. You must settle any unpaid balances on your account prior to re-enrolling. Academic credit may be awarded for any courses successfully completed in your prior enrollment with the College and your tuition will be prorated based on remaining course requirements. Re-enrolled students are required to test on the version of the material in effect at the time of re-enrollment and are responsible for any fees related to obtaining current course materials.

Course Audit

A one-week audit access period is available upon request. Access includes online course material but does not include ancillary products or services. To request audit access please contact an Enrollment Specialist at enroll@cffp.edu or 800-237-9990 option 1.

One course may be audited at a time.

Each course may only be audited once.

Course audit is only available to prospective students.

Graduate Updates

Access to updated online course material for a one-year period is available upon purchase (see fee list). Access includes online course material but does not include ancillary products or services.

Graduate updates are only available to former students who successfully completed the course.

CFP® Certification Examination Registration

You must register with the Certified Financial Planner Board of Standards Inc. to take the CFP® Certification Examination. You are responsible for providing the College with your CFP Board assigned ID number in your student profile. The College will submit your education qualifications to CFP Board provided that all courses are successfully completed, your College for Financial Planning profile contains your CFP Board ID number, and your account is paid in full by noon on or before the day prior to CFP Board's Education Verification deadline.

Transfer of Credit

Relevant courses completed elsewhere may be accepted for transfer of course credit into the CFP® Certification Professional Education Program. A maximum of two courses may be transferred for credit.

The Transfer of Credit Committee is responsible for determining transfer course equivalences. The Committee will determine on a case-by-case basis the acceptability of transfer credit and whether the transfer course is comparable in content to the College course it would replace. Courses eligible for review by the Transfer of Credit Committee include graduate and undergraduate level courses completed at a regionally accredited institution with a grade of C or higher, and certain certificate level education program courses. Licenses, registrations, and work and life experience are not eligible for review.

You may petition for transfer of course credit by submitting the Transfer of Credit Petition form and required documents (official transcript and course descriptions or syllabi) within 30 days from your enrollment into the CFP® Certification Professional Education Program (or initial CFP® course) provided the final exam has not been attempted.

Transfer credit accepted into the CFP® Certification Professional Education Program will not articulate into the College for Financial Planning graduate degree programs. Please refer to the transfer credit policy within the Graduate Degree Program Student Handbook for information on how to petition for a review of credits when applying to our graduate degree programs.

The CFP® Certification Professional Education Program Challenge Examination course enrollment provides access to online course material for a maximum of 90 days. Your tuition includes one attempt on the end-of-course examination. The proctor requirement of the CFP® Certification Professional Education Program testing policies apply. If you have not successfully completed the Challenge Examination course within 90 days from your date of enrollment, you will be dismissed from the course and a final grade of F will be assigned. You may not re-enroll in Challenge Examination courses. Challenge Examinations must be proctored by a disinterested third party or College for Financial Planning approved testing center.

Professional Designation Programs are delivered in a self-study/distance education format. The College does not operate according to a traditional academic calendar; you may enroll at any time. Synchronous online class sessions are offered throughout the year; each session consists of a minimum of eight, 1-hour classes over an 8-10 week period.

Testing Policies

Deadlines

The College wants you to be successful in your program by progressing at a consistent pace. To ensure you are making satisfactory progress, we require that you test at least once every six months until successful completion of the course. You must test at least once within the first six months from your course enrollment date and every six months thereafter. Subsequent tests must be no more than six months apart.

Failure to test at least once every six months will result in course inactivation.

Prior to inactivation, you may purchase a one-time, nonrefundable 90-day testing deadline extension.

To reactivate your course, you must pay a nonrefundable course reactivation fee prior to dismissal from the course.

Your tuition includes one attempt on the end-of-course final exam. Subsequent attempts require payment of an additional nonrefundable testing fee.

Testing Center Requirement

You are responsible for scheduling your end-of-course examination at a College-approved testing center. For more information on the College's approved testing centers and scheduling, please visit the Testing Information page. All students taking an exam at a College-approved testing center are subject to that vendor's policies and procedures, including any fees associated with rescheduling and cancellation.

Length of Enrollment

To ensure that you progress through and complete your coursework in a timely manner, the College allows you a maximum of one year to complete your studies. If you have not withdrawn or successfully completed the program within one year from your date of enrollment, you will be dismissed from the program and a final grade of F will be assigned to the course. You may purchase a one-time, nonrefundable, 90-day dismissal extension prior to dismissal from the course.

Re-enrollment

If you have previously withdrawn or been dismissed from a Professional Designation Program or course with the College, you may re-enroll into the current version of the program by paying the current tuition and fees in place at the time of your re-enrollment. You must settle any unpaid balances on your account prior to re-enrolling.

Course Audit

A one-week audit access period is available upon request. Access includes online course material but does not include ancillary products or services. To request audit access please contact the Student Services Center at cffpssc@cffp.edu or 800-237-9990 option 2.

Designation Conferment

Upon successful completion of the academic requirements of your program, you are permitted to apply for authorization to use the applicable trademarks or registered service marks in accordance with the Designation Requirements. Continued use of designations is subject to compliance with ongoing renewal requirements.

Professional Designation Programs

The College's Life Underwriter Training Council Fellow (LUTCF®) Program is offered in partnership with the National Association of Insurance and Financial Advisors (NAIFA).

Program Format

The LUTCF® Program is delivered in a self-study/distance education or a moderated classroom-based/in-person format. The College does not operate according to a traditional academic calendar; you may enroll at any time.

Testing Policies

Deadlines

The College wants you to be successful in your program by progressing at a consistent pace. To ensure you are making satisfactory progress we require that you test at least once every six months until successful completion of the course. You must test at least once within the first six months from your course enrollment date and every six months thereafter. Subsequent tests must be no more than six months apart.

Failure to test at least once every six months will result in course inactivation.

To reactivate your course, you must pay a nonrefundable course reactivation fee prior to dismissal from the course.

Your tuition includes one attempt on the end-of-course final exam. Subsequent attempts require payment of an additional nonrefundable testing fee.

Testing Center Requirement

You are responsible for scheduling your required end-of-course examination at a College-approved testing center. For more information on testing, please visit the Testing Information page. All students taking an exam at a College-approved testing center are subject to that vendor's policies and procedures, including any fees associated with rescheduling and cancellation.

Length of Enrollment

To ensure that you progress through and complete your coursework in a timely manner, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress according to these guidelines, you may be dismissed. You may purchase a onetime 90-day dismissal extension, the nonrefundable fee must be paid prior to dismissal from the course or program.

If you are enrolled in the full LUTCF® Program, you have a maximum of three years to complete your program. If you have not withdrawn or successfully completed the LUTCF® Program within three years from your date of enrollment, you will be dismissed from the program and any active courses will be assigned a final grade of F.

If you are enrolled in a single LUTCF® course, you have a maximum of one year to complete the course. If you have not withdrawn or successfully completed the LUTCF® course within one year from your date of enrollment, you will be dismissed from the course and a final grade of F will be assigned.

Re-enrollment

If you have previously withdrawn or been dismissed from a LUTCF® Program or course with the College, you may re-enroll into the current version of the program/course by paying the current tuition and fees in place at the time of your re-enrollment. You must settle any unpaid balances on your account prior to re-enrolling. Academic credit may be awarded for any courses successfully completed in your prior enrollment with the College and tuition will be prorated based on remaining course requirements.

Course Audit

A one-week audit access period is available upon request. Access includes online course material but does not include ancillary products or services. To request audit access please contact the Student Services Center at cffpssc@cffp.edu or 800-237-9990 option 2.

Designation Conferment

If you successfully complete the academic requirements of your program and are a member in good standing with NAIFA, you are permitted to apply for authorization to use the applicable trademarks or registered service marks in accordance with the Designation Requirements. Continued use of designations is subject to compliance with ongoing renewal requirements.

Transfer of Credit

LUTCF® courses completed through the previous NAIFA-approved program with The American College may be accepted for transfer of course credit into the LUTCF® Program.

You may petition for transfer of course credit toward a single LUTCF course by submitting the LUTCF Transfer form and required documents (official transcripts and course descriptions or syllabi) within 30 days from your enrollment into the LUTCF® Education Program (or a single LUTCF® course) as long as you have not yet attempted the end-of-course examination. The College will determine the acceptability of transfer credit on a case-by-case basis, based on the review by the Transfer of Credit Committee and determination of whether the transfer course is comparable in content and academic level to the College course it would replace.

The Life Underwriter Training Council FellowSM (LUTCF®)

Length of Enrollment

You have a maximum of 90 days to complete your Series Pre-License Training studies. If you have not successfully completed the coursework within 90 days of your date of enrollment, your course will expire.

You have a maximum of 60 days to complete your Insurance Pre-License Training studies. If you have not successfully completed the coursework within 60 days of your date of enrollment, your course will expire.

For more information or to request an extension, you must contact ExamFX directly at 1-800-586-2253 or email customer.service@examfx.com

Re-enrollment

If you have an expired Pre-License Training course with the College and wish to continue your studies, you may re-enroll by settling any unpaid balances on your account and paying the tuition and fees in effect at the time of re-enrollment.

Pre-License Training Cancellation and Refund Policy

Cancellation requests must be made in writing using the College for Financial Planning's Withdrawal Form. This form must be returned by email or fax as directed on the form. Your request will be effective on the date the College receives your completed Withdrawal Form. You will receive a full refund for any reason within seven days of purchase, provided you have spent less than one hour in the course library, have not accessed the Simulate Your Exam feature, and no certificates of completion have been issued. All orders that include tangible materials must be returned in original and unused condition within 10 days of submitting the request and will be subject to a restocking fee. The College guarantees you will pass your exam on the first attempt. If you fail the state exam within three days after scoring at least an 80% on the Guarantee Exam, we will refund the cost of the course when provided with a copy of the state exam results and access code.

Series & Insurance Pre-License Training

Refund Policies

Fees are nonrefundable

Materials purchased in conjunction with a program or course can be returned for a refund within 30 days provided that:

Materials are unopened and undamaged

You received a Return Material Authorization (RMA) number

Shipping and handling is nonrefundable. The College is not responsible for return shipping fees.

Refunds are credited to the individual or company that paid for the original purchase of the program and/or course.

Tuition paid by credit card can only be refunded to the credit card used in the original purchase.

Students who officially withdraw may receive a refund of some or all of their paid tuition, according to the following schedule. It is the student’s responsibility to submit a completed withdrawal form prior to the deadline. Withdrawals are effective the date the completed form is received. If the student attempted the end of course exam, tuition is nonrefundable.

Refund

Deadline

Graduate Courses

100% of Tuition

11:59 PM MT of the first Thursday of each term

Professional Designation Programs

100% of Tuition

0-30 days from date of enrollment

CFP Certification Single Course

100% of Tuition

0-30 days from date of enrollment

LUTCF Single Course

100% of Tuition

0-30 days from date of enrollment

CFP Certification Professional Education Program

100% of Tuition

0-30 days from date of enrollment

CFP Certification Professional Education Program

50% of Tuition

31-60 days from date of enrollment

LUTCF Education Program

100% of Tuition

0-30 days from date of enrollment

LUTCF Education Program

50% of Tuition

31-60 days from date of enrollment

Pre-License Training Courses

100% of Tuition

0-7 days from date of enrollment provided you have spent less than one hour in the course library, have not accessed the Simulate Your Exam feature, and no certificates of completion have been issued.

Refunds

CFP® Certification Examination Review

The College offers instructor-led, synchronous review programs to prepare students for the CFP® Certification Examination. Reviews are held multiple times a year in both on-ground and online delivery methods.

If you complete (in its entirety) a College for Financial Planning Review program and are unsuccessful on the CFP® Certification Examination, your tuition will be waived when you re-enroll in the College's review program within one year following the unsuccessful completion of the CFP® Certification Examination. (The free retake covers the registration fee only. Any other expenses incurred to attend the Live Review, including airfare, accommodations, and meals are not included.) If you are unsuccessful in passing the CFP® Certification Examination for a second time, you are eligible for a 50% discount on the registration fee when you re-enroll in the College's review program within one year following the second unsuccessful completion of the CFP® Certification Examination.

To retake or re-enroll in the CFP® Certification Examination Review, fax a copy of your CFP® Certification Examination results to the Student Services Center at 303-220-1810. After one year, you will have to pay full tuition for the review.

Cancellations will be accepted up to the Friday before the first scheduled class. A full refund will be issued for cancellations received within 30 days of enrollment provided the request occurs prior to the Friday before the first scheduled class. No refunds will be issued for cancellations received more than 30 days following enrollment or after the Friday before the first scheduled class. Cancellation requests must be made in writing using the College for Financial Planning's Withdrawal Form. This form must be returned by email or fax as directed on the form. Your request will be effective on the date the College receives your completed Withdrawal Form. On-ground program locations and modality are subject to change. In the event an on-ground class is cancelled, instruction may be provided through synchronistic online delivery the following week.

Live & Web Review

Online CE Courses/Packages/Subscriptions

You have one year from the purchase date to successfully complete the courses. You must achieve a score of 70% or higher (80% for CFP Board's Code of Ethics course) on the end-of-course assessment to successfully pass the course. You have two attempts to pass the final exam. If the second testing attempt is unsuccessful, you will need to repurchase the course. Payments and fees for CE courses, packages, and subscriptions are nonrefundable.

You will be allowed access to the course content for as long as you remain active in the course and for a period of one year following the completion of the course. You are encouraged to download all course content files to prevent losing access to these resources. Details on CE courses and packages can be found on our Alumni website.

CE Sponsorship

The College for Financial Planning is a registered CE sponsor with CFP Board and most state insurance departments that require sponsor registration. The College's CE sponsorship status, the amount of CE credit awarded for each course, and the requirements for obtaining CE credits are all subject to change without notice. Final authority to accept or deny CE credit resides with the governing organization. All credits are registered as self-study unless otherwise noted.

CFP Board CE

The College is a CFP Board-Registered CE and Code of Ethics sponsor. The College will report CE credit directly to CFP Board following your successful completion of a course, provided the last four digits of your Social Security number or your CFP Board ID number are on file. You must achieve a score of 70% or higher (80% for CFP Board's Code of Ethics course) on the end-of-course assessment to successfully pass the course.

Professional Designations CE

All of the College's programs, courses, and CE products are applicable toward the College's designation CE requirements. CE courses taken from the College are exempt from the College's professional designation CE audits.

State Insurance CE Credit

The College for Financial Planning is a registered State Insurance Continuing Education (CE) sponsor in all states that require sponsor registration. Only select courses are registered with the state insurance departments. Courses are registered as self-study credit unless otherwise noted.

Requests for state insurance CE credit should be made at the time you enroll in a course. Within 10 days of your successful completion of the course, the College will report the applicable state insurance CE credit on your behalf with the state(s) for which you have provided accurate license information (including any required affidavits), and you have complied with both the College's and your state's rules, requirements, and procedures.

It is your responsibility to understand and comply with your state insurance department's rules, requirements, and procedures including, but not limited to, proctor and affidavit requirements. The College will not be held responsible for a department's denial of CE credit or the College's inability to report the CE credit because of your noncompliance with the agency's and/or the College's rules, requirements, and procedures.

If you initially declined state insurance CE credit at the time you enrolled in a course and later decide you want credit, a fee will apply. Further details on State Insurance CE can be found on our State Insurance CE Information page.

Continuing Education

The College for Financial Planning is a registered State Insurance Continuing Education (CE) Sponsor in all states that require sponsor registration. Only select courses are registered with the state insurance departments. All courses are registered as self-study credit unless otherwise noted.

Requests for state insurance CE credit must be made at the time you enroll in a course. Upon enrollment you will be prompted to provide your national producer number (NPN) and state insurance license number. Within 10 days of your successful completion of the course, the College will report the applicable state insurance CE credit on your behalf with the state(s) you have selected provided you have furnished accurate information including any required affidavits and you have complied with both the College's and your state's rules, requirements and procedures.

It is your responsibility to understand and comply with your state insurance department's rules, requirements and procedures including, but not limited to, proctor and affidavit requirements. The College will not be held responsible for a department's denial of CE credit or the College's inability to report the CE credit because of your non-compliance with the agency's and/or the College's rules, requirements and procedures.

If you are currently enrolled in a course and want state insurance CE credit reported to a state but did not select state insurance CE when registering, please contact our Student Services Center at 800-237-9990 option 2.

Requesting State Insurance Credit After Completing the Course

If you initially declined state insurance CE credit at the time you enrolled in a course and later decide you want credit, download the Request for CE Credit form and send it to the College within one week of passing your exam. A processing fee of $45 is assessed for all requests for state insurance CE credit submitted after completion of the course. The College for Financial Planning does not accept responsibility for credits rejected by the state due to untimely or incomplete submission of the Request for CE Credit form to the College.

If you are an employee of Edward Jones and you are in the AAMS® or CFP Certification Professional Education Program, download the Edward Jones CE Request form.

Proctor Requirements and Affidavit

It is recommended that students use a Prometric, PSI, or ISO Quality Testing center for all College for Financial Planning examinations. Prometric, PSI, and ISO Quality Testing centers satisfy most states' and the College for Financial Planning's definition of a disinterested third party proctor*. If you choose not to take your examination at a testing facility, you must arrange for your own disinterested third party to serve as your proctor or monitor.

Affidavits are signed electronically as part of the online testing system. Please see below for exceptions:

Arkansas - A state-specific affidavit must be used. Prometric testing facilities are NOT approved for AR state insurance CE. PSI and ISO Quality Testing centers ARE approved.

New York - YOU MUST TEST AT A TESTING CENTER** and a state-specific affidavit must be used.

Arkansas and New York residents: Send the signed affidavit form to ce.compliance@cffp.edu or fax to 602-626-2466 within a week of passing the final exam. CE credit cannot be reported to Arkansas or New York until signed affidavits are received.

If you have any questions regarding the above information or are unable to access any of the links, forms, or charts mentioned, please contact our Student Services Center at 800-237-9990 option 2 or via email.

*A monitor or proctor is a disinterested third party (DTP) who serves witness that you have satisfied the requirements of your course and testing procedures in an ethical manner. The proctor must be someone with whom the examinee has no business or family relationship. Business relationship is further defined as working within the same company regardless of physical location, title, or position. A proctor cannot be a currently enrolled student in any College for Financial Planning courses.

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition.

You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if you are not a California resident, or are not enrolled in a residency program."

It is important that you keep copies of your enrollment agreement, financial aid documents, receipts, or any other information that documents the amount paid to the school. Questions regarding the STRF may be directed to the Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, (916) 431-6959 or (888) 370-7589.

To be eligible for STRF, you must be a California resident or are enrolled in a residency program, prepaid tuition, paid or deemed to have paid the STRF assessment, and suffered an economic loss as a result of any of the following:

The institution, a location of the institution, or an educational program offered by the institution was closed or discontinued, and you did not choose to participate in a teach-out plan approved by the Bureau or did not complete a chosen teach-out plan approved by the Bureau.

You were enrolled at an institution or a location of the institution within the 120 day period before the closure of the institution or location of the institution, or were enrolled in an educational program within the 120 day period before the program was discontinued.

You were enrolled at an institution or a location of the institution more than 120 days before the closure of the institution or location of the institution, in an educational program offered by the institution as to which the Bureau determined there was a significant decline in the quality or value of the program more than 120 days before closure.

The institution has been ordered to pay a refund by the Bureau but has failed to do so.

The institution has failed to pay or reimburse loan proceeds under a federal student loan program as required by law, or has failed to pay or reimburse proceeds received by the institution in excess of tuition and other costs.

You have been awarded restitution, a refund, or other monetary award by an arbitrator or court, based on a violation of this chapter by an institution or representative of an institution, but have been unable to collect the award from the institution.

You sought legal counsel that resulted in the cancellation of one or more of your student loans and have an invoice for services rendered and evidence of the cancellation of the student loan or loans.

To qualify for STRF reimbursement, the application must be received within four (4) years from the date of the action or event that made the student eligible for recovery from STRF.

A student whose loan is revived by a loan holder or debt collector after a period of noncollection may, at any time, file a written application for recovery from STRF for the debt that would have otherwise been eligible for recovery. If it has been more than four (4) years since the action or event that made the student eligible, the student must have filed a written application for recovery within the original four (4) year period, unless the period has been extended by another act of law. However, no claim can be paid to any student without a social security number or a taxpayer identification number.

CFP®, CERTIFIED FINANCIAL PLANNERTM, and CFP (with flame logo)® are certification marks owned by the Certified Financial Planner Board of Standards, Inc. The College for Financial Planning does not certify individuals to use the CFP®, CERTIFIED FINANCIAL PLANNERTM or CFP (with flame logo)® certification marks. CFP® certification is granted only by the Certified Financial Planner Board of Standards to those persons who, in addition to completing an education requirement such as this CFP Board-Registered Program, have met its ethics, experience, and examination requirements. Earnings amounts and increases cited relate to individuals already employed in the financial services industry. They do not constitute guarantees of future results.