Senior Product Manager, Customer Experience

realtor.com is looking for a senior level Product Manager who obsesses about the customer experience for our agent and broker community. The ideal candidate has a proven track record of envisioning and executing on a customer journey online to provide a self-serve experience that goes across mobile app, mobile web and desktop experiences. The Product Manager will need to interact with our real estate agents, understand explicit and unmet needs, work closely with UX and Engineering to drive a mobile app first experience that helps improve our customer CSAT and usage metrics. Needs to be highly analytical in understanding customer insights, define a set of metrics and execute to results.

Responsibilities:

Understand the needs of our broker and real estate agent community and define the product vision, roadmap and requirements for a self-serve dashboard that goes across mobile app, mobile web and desktop