Compatible Devices

Compatible Devices

What type of device do you have?

The NBN network will involve new technologies and some existing devices may not be compatible.

Talking to your equipment provider can help you to understand the compatibility of your existing devices with the NBN network.

Medical alarm, auto dialler or emergency call button

Important - It's essential that you register your professionally monitored medical alarm / auto dialler or emergency call button with NBN Co. and call your medical alarm provider to find out if your device is compatible before moving to the NBN network.

Professionally monitored medical alarms

Professionally monitored medical alarms are used by people who need to be able to call a professional service for help in an ergency. They typically have a base unit and a wireless pendant with a help button on it. Professionally monitored medical alarms also generally have an ongoing monthly fee.

When the help button is pressed, the alarm base unit’s loudspeaker is used to speak to an operator at a professional medical alarm monitoring service. The monitoring service can then take appropriate action such as dispatching an ambulance or contacting family.

Family and friend auto diallers/emergency call buttons

Auto diallers and emergency call buttons are used by people who need to be able to call family or friends for help in an emergency. They typically have a base unit and a wireless pendant with a help button on it. When the help button is pressed, the alarm base unit calls a pre-assigned phone number and plays a pre-recorded message or activates a loudspeaker to enable a speakerphone conversation. Generally auto diallers are purchased for a one-off price and have no ongoing monthly fees.

What you need to do

If you have a medical alarm, auto dialler or emergency call button, it is essential that you register your alarm with NBN Co. online or call 1800 227 300. This will help us identify homes where support may be needed to help minimise a break in service when the isting network is switched off.

Questions you could ask your provider:

Will my alarm work properly when connected to the NBN network?
Will my alarm be able to dial out during a power outage when connected to the NBN network?
What alternatives are there to using a landline connection?

If you have any concerns about the answers to the above questions:

What solutions would the provider suggest?
Are there any costs involved?
Your medical alarm and the NBN network

Security alarm

Important - call your security alarm provider to find out if your device is compatible before moving to the NBN network.

The rollout of the NBN network will involve new technologies and some existing devices may not be compatible with these at all times.

Your security alarm provider can advise whether your alarm will work when connected to the NBN network and, if necessary, what alternative solutions are available. We are unable to provide general advice due to the wide range of security alarms in the market.

Questions you could ask your security alarm provider:

Will my alarm work properly when connected to the NBN network?

If so, what specific phone or internet service will work best with my alarm?

Will my alarm be able to dial out during a power outage when connected to the NBN network?

If you have any concerns about the answers to the above questions:

What solutions would the provider suggest?

Are there any costs involved?

EFTPOS

Important - call your terminal provider to find out if your device is compatible before moving to the NBN network.

The rollout of the NBN network will involve new technologies and some existing devices may not be compatible with these at all times.

Your payment terminal provider can advise whether your terminal will work when connected to the NBN network and, if necessary, what alternative solutions are available. We are unable to provide general advice due to the wide range of payment terminals in the market.

Questions you could ask your payment terminal provider:

Will my payment terminal work properly when connected to the NBN network?

If so, what specific phone or internet service will work best with my payment terminal?

Will my payment terminal be able to dial out during a power outage when connected to the NBN network?

If you have any concerns about the answers to the above questions:

What solutions would the provider suggest?

Are there any costs involved?

Fire indicator panel

If you have a fire indicator panel in your building, please register it with NBN Co. and call your fire indicator panel provider to find out if your device is compatible before moving to the NBN network.

This will help NBN Co. and your fire indicator panel provider support you in minimising any break in service when the existing network is switched off.

What you need to do

If you have a fire indicator panel, please register it with NBN Co.Call your fire indicator panel provider for advice before moving to the NBN network.

Questions you could ask your fire monitoring provider:

Will my fire indicator panel work properly when connected to the NBN network?

If so, what specific phone or internet service will work best with my fire indicator panel?

Will my fire indicator panel be able to dial out during a power outage when connected to the NBN network?

If you have any concerns about the answers to the above questions:

What solutions would the provider suggest?

Are there any costs involved?

Fax and Teletypewriter devices

If you have a fax or teletypewriter device, there is no need to register it with NBN Co.

Your fax or teletypewriter manufacturer can advise whether your equipment will work when connected to the NBN network and, if necessary, what alternative solutions are available. We may not be unable to provide general advice due to the wide range of fax machines in the market.

Questions you could ask your security alarm provider:

Will my fax work properly when connected to the NBN network?

If so, what specific phone or internet service will work best with my fax?

Will my fax be able to dial out during a power outage when connected to the NBN network?

If you have any concerns about the answers to the above questions:

The NBN network presents opportunity in education, business,entertainment, health care and sociability giving everyone the potential to be more productive, more creative, more efficient and more connected for decades to come.

The NBN network will involve new technologies and some existing devices may not be compatible.Talking to your equipment provider can help you to understand the compatibility of your existing devices with the NBN network.

Check your address

to find out if the NBN is available in your location

Disclaimer:

Network rollout information is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.

Services provided over the nbnTM network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint.

Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected.