Making the Shift to Digital

“There are no boundaries or borders in the digital age.” — Karim Rashid

Imagine a world with no horizon, no clear beginnings or ends, just opportunity. Businesses have this opportunity in the palm of their hand, somewhat literally. Technology is affording us possibilities that were once thought impossible. Today, we can reach clients without stepping foot out of the office.

It’s a convenience that should be taken advantage of and the convenience extends into the very core of your business.

Going digital is not an instantaneous change. Rather, it’s a gradual process. When you shift into technology-based processes, you’re opening up time to spend growing your business instead of focusing on tedious tasks.

Not buying it? Well, consider these eCommerce statistics that are showing how the monetary world is being spearheaded by convenience:

81% of shoppers conduct online research before making big purchases. (Retailing Today, 2014)

44% of people go directly to Amazon to start their product searches, compared to 34% who use search engines like Google, Bing, and Yahoo to search for products. (Marketing Land, 2015)

Mobile commerce makes up 30% of all U.S. eCommerce. (Internet Retailer, 2015)

The online world is what’s ruling the market. If you are a business that sells products, you cannot ignore eCommerce anymore. Whether you like it or not, it’s the future of buying and selling.

This digital age is an interesting time to be doing business. We are living in an unprecedented time of technology, B2B, and B2C. Document Technlogies is helping you navigate new technologies and implement them in the office.

Digital Documents

Going digital starts in the office. It’s one of the easiest, yet overwhelming parts of the process.

Shift from paper to electronic billing, data, and client information. If you’ve been in business for years, just looking at all of your files must give you a headache. Scanning all of said files, will understandably overwhelm even the most calm administrator. Don’t panic, though! It’s a process, not an instant change.

Document Technologies can help you take the appropriate steps to manage documents and begin implementing the digital shift. To begin, you’ll need to ask yourself a few questions.

“Where will we store our documents?”

It’s important to implement one conglomerate that all of your employees can access. We suggest one or even more cloud-based storage services like Google Drive, Dropbox, Box, OneDrive and Office 365 to store and share files for your business. If you choose one of these, you will also have the opportunity to connect it with Xerox’ ConnectKey. Our ConnectKey-featured printers give you the ability to scan documents directly to your cloud. This eliminates having to do the same task twice!

“We’ve got the cloud…now what?”

It’s time to start planning your digital strategy! Whether it’s one person or a larger team, start small and be kind to yourself. Our team suggests starting with the newest files and move your way backwards.

Don’t forget to inform your employees that documents will be shifted from paper to online formats. This eliminates confusion and helps the whole team help in your efforts!

“Is there an app for that?”

There sure is! Check to see if our Xerox MFP has ConnectKey capabilities or give our team a call and we can help you access it! Once enabled, employees can download one of the many apps!

Empower Employees

Stay connected on the road! Smartphones in the workplace, often referred to as BYOD (Bring Your Own Device) has changed the way businesses prove service to their customers, communicate with their team, and tackle remote challenges. As smartphone aficionados ourselves, we’ve become very attached to our mobile devices, extending that ease-of-use to a professional standpoint is simply the next step.

Xerox is putting a focus on BYOD and making it easier for businesses to get connected to the apps and programs they really want on their smartphones. Mobility is changing the way we work; we see it in the office and now we can see it in the numbers:

23% either have a company-provided mobile device or are reimbursed

50% of American adults own a tablet.

20% of workers use their tablets for work.

35% of mobile workers still use their own smartphones and tablets for work.

55% of companies expect work conducted on a mobile device to increase over the next year

60% of mobile workers would like to print from their mobile devices.

Contact a member of our team to help your business become BYOD-activated! We work with your IT team to create a proactive mobile strategy.

Day-to-Day Digital Operations

Remember when we mentioned ConnectKey? Well, these smart MFPs are helping you in more ways than one!

There are now more ConnectKey®-enabled devices to choose from including the recently launched Xerox VersaLink C400/C405 printers and the B400/B405 MFPs. Xerox has also added additional support for its entire ConnectKey® enabled fleet – for printers/MFPs, so you can rest easy knowing that your Xerox device will evolve with you into the future. The Xerox App Gallery is also more accessible by allowing end-users to browse the gallery without a login.

Xerox ConnectKey technology has provided and an extra boost in productivity in offices all over Boston. Thanks to new innovative apps and more capabilites for multi-function printers (MFP), your office will be armed and ready for an incredible season.

Last year took their automated services to the next level with an impressive 14 Xerox ConnectKey-enabled i-Series MFPs. Each of these devices are equipped with ready-to-use apps that will put your processes on the fast track. Thanks to ConnectKey, your office can collaborate and work with the efficiency you need.

“Imagine an MFP that can translate a document into more than 35 languages, or be customized and built to meet customers’ particular business needs,” said Jim Rise, senior vice president, Office and Solutions Business Group, Xerox. “The ConnectKey-enabled i-Series MFPs provide those services and more. It allows businesses to go beyond printing, scanning, faxing and copying, and gives channel partners the tools they need to capture new recurring revenue streams.”

It’s not just how you work in the office, but it’s how the entire team works to service your customers! Xerox has outlined top Customer Care Trends that are changing the way we all do business together. The trends include:

Social media support steps up

The Internet of Things enables ‘machine-to-machine’ customer care

Brands become omni-present

Customer care agent becomes a career

Connecting with ConnectKey

Image from Xerox.com

ConnectKey is also committed to ease-of-use, something that we could all use a little more of!

Apps are making our life easier, from cooking to getting directions, and now in the conference room as well! Recent updates to ConnectKey Technology® has made the app even more user-friendly! The earlier versions of the app were complicated. Xerox has heard your words, worked with their department, and updated the app to make it easier to connect and conquer.

Now, users everywhere can download apps which automatically adjust “under-the-hood” to fit each MFP/printer’s capability and personality. This means that the downloaded app will automatically adjust to your machine’s screen size, scan capability, the class and age of your machine, and fit capabilities such as alerts and messages that are unique to your region. Automatically.

A smarter machine is also a more secure machine. Encryption is unique to the Xerox App Gallery, which uses HTTPS to help you send secure messages, as well as authentication, and bidirectional encryption which is an added layer of security you can use when sharing encrypted messages between yourself and another party. Every app in the App Gallery is carefully vetted by Xerox to ensure it performs as expected and that it meets Xerox security standards.

Diving into the Digital Age

We provide Xerox because we believe in it. Document Technologies is providing high-quality products and services for companies.

Browse through our selection of products and services or give us a call! Contact us today to discuss how we can connect your office with solutions today!