Ensured balanced reporting for a financial services company

The challenge: a prominent investment business was concerned about imbalanced and unduly hostile reporting by a journalist, causing harm to its business

What we did: analysing the evidence we prepared complaints to show an undue focus and negative slant by the reporter. We enabled the client and its PR agency to open a conversation with the management of the media organisation to resolve.

The result: while no admissions were made, a new journalist was allocated to the patch and the issue improved