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FAQs about having a phone number associated with your account

Why should I have a phone number associated with my Twitter account?

When your Twitter account has a phone number associated with it, you have access to additional benefits that include:

Why is it important to keep my account info up-to-date?

An accurate and up-to-date phone number and/or email address is an important step you can take to ensure you never lose access to your account. Take a moment to make sure the phone number you have associated with your account is up to date, especially if you are about to change your phone number or device. If you don’t have an email address associated with your account yet, keep your account even more secure by adding one.

Tips before you change your phone number or device:

If you have a new phone number, update your account easily by signing in to your account on the web or on your phone’s mobile browser. For instructions, read this article.

If you’re getting a new phone or device, take a minute to wipe all your personal information off the old one.

If there’s an SD card in your old phone, you should also take it out or wipe your data before you dispose of it.

As an extra precaution, we recommend that you revoke access to any apps that you added to your account using your old phone number or device:

Sign in to twitter.com using a desktop or laptop computer.

Visit your Apps settings.

Click Revoke access for apps that were connected to your account via your old phone or device.

Why have I received a notification that my phone number has been reclaimed?

We send this notification when we receive signals that the phone number attached to your account may belong to someone else. As a precaution for your account’s security, we detach the number and notify you.

This notification can be triggered when an account is both inactive for 45 or more days and the number attached to the account is added to a new account (and the account owner is able to verify their ownership of the number).

How is my phone number associated with another Twitter account?

If you received a message that the number you are trying to attach to your account is already associated with another Twitter account, it’s possible that your phone number previously belonged to someone else.

Don’t worry! This only means that outdated information still exists in the system. This does not mean that the previous owner has any access to the Twitter account you create with your new phone number. If you are not able to create an account with your new phone number, try creating an account using your email address.

I see my friend on Twitter but the account looks like it belongs to someone else.

If a friend changes their phone number, make sure you delete the number from your phone’s contact list. Otherwise, you may see the owner of the new phone number’s account identified as someone you know when you upload your contacts.

Be sure to update your friend’s contact with their new number. You may also want to remind them to update their account with their new phone number.

How do I update the phone number on my account?

If you need to update the phone number attached to your account, you can do so easily by logging in to your account on the web or through your Twitter for iOS or Android app. For instructions, read this article.

Can my Twitter account have multiple phone numbers attached to it?

Your Twitter account can only have one phone number attached to it.

Even if you have a dual SIM mobile device, you’ll still need to choose one number to attach to your Twitter account. There is currently no option to have a Twitter account with two or more phone numbers attached.

Can I add my phone number to multiple accounts?

You can add your phone number to up to 10 accounts. It’s important to note that only the account most recently linked to this phone number can perform SMS commands and receive SMS notifications for account activity like Direct Messages, new followers, Retweets, etc. Any other accounts you have associated with your phone number will not be able to edit Text notifications settings. Each account that has your phone number associated with it will still receive SMS text messages for password reset requests or security features like login verification.

I don’t have my phone. How can I log out of the Twitter app?

If your phone is lost or stolen, you can prevent anyone who has it from accessing your Twitter account. Here’s how:

Sign in to twitter.com using a desktop or laptop computer.

Visit your Apps settings.

Click Revoke access for apps that were connected to your account via your old phone or device.

Tip: If you can’t remember your account password, read this article for tips to reset it.

If you have a new phone number, make sure to update your account information. Here’s how:

Sign in to twitter.com on the web or on your phone’s mobile browser.

Go to your mobile settings.

Delete the old phone number and add your new number.

Click Continue.

We will immediately send you an SMS text message with a code so we can verify your number.

Enter the verification code.

support.twitter.com

Accessing your Twitter data | Twitter Help Center

Reviewing your Twitter data can give you insights into the type of information stored for your account. It provides an easy way for you to view details about your account, and to make changes as you see fit.

What type of information is available to me?

Your Twitter data provides you with a snapshot of your Twitter information, including the following:

Your profile: If you are logged in to your Twitter account, you will see information such as your username, any email address or phone number associated with your account, and your account creation details. You will also see certain information that you may have previously provided to us, such as your birthday and profile location. Whether or not you are logged in, you can also see certain information that we have inferred about your account or device such as gender and age range. You can update or correct most of this information at any time (your account creation details cannot be edited).

Your data: You will also be able to see the browsers and mobile devices associated with your account (if you are logged in) or current device (if logged out), interests that Twitter or our partners have inferred about your account or current device, and any Twitter advertisers who have included your account or current device in their tailored audiences. If you are logged in, you will also have access to other information such as a list of the places you’ve been while using Twitter, apps on your devices if you have Twitter’s app graph feature enabled, and your login history.

If you see login activity from an app you don’t recognize or that looks suspicious, you can go to the Apps tab in your settings to revoke its access to your Twitter account. The IP location shown is the approximate location of the IP address you used to access Twitter, and it may be different from your physical location.

You can also access additional information about your account elsewhere on Twitter while logged in, including the contacts imported from your address book, your entire Tweet history, the apps you have given access to your Twitter account, and the Twitter accounts you’ve muted and blocked.

Where can I find my Twitter data?

If you are logged into Twitter on the web, you can also:

Click your profile icon in the top right navigation bar.

Select Settings and privacy from the drop-down menu.

From the menu on the left, click Your Twitter data.

Enter your password and click Confirm.

If you do not have a Twitter account, can also go to Twitter.com and click the Personalization link at the bottom of the page. From there you can access your Personalization and Data settings as well as your Twitter data.

What about data requests for civil litigation?

Account holders should utilize the methods outlined above to obtain information about their own accounts whenever possible. Should an account holder require additional information for legal reasons, he or she may submit a legal request (e.g., subpoena or court order) to Twitter as per the following details:

We receive legal requests at the mailing addresses and fax number below:

Twitter, Inc. is located in San Francisco, California, and responds to legal process for actions pending outside of California when issued by one of the Superior Courts of California pursuant to the Interstate and International Depositions and Discovery Act, Cal. Civ. Proc. § 2029, or from a United States federal court pursuant to the Federal Rules of Criminal Procedure.

Acceptance of legal process by facsimile is for our convenience only and does not waive any objections, including the lack of jurisdiction or proper service.

What if I have more questions about my Twitter data?

If you have questions about your Twitter data, you can submit a question to us through our Privacy Form.

support.twitter.com

Using login verification | Twitter Help Center

Login verification is an extra layer of security for your Twitter account. Instead of only entering a password to log in, you’ll also enter a code which is sent via text message to your mobile phone. This verification helps make sure that you, and only you, can access your account.

After you enable this feature, you will need both your password and your mobile phone to log in to your account. When you log in to twitter.com, Twitter for iOS, Twitter for Android, or mobile.twitter.com, you will receive a text message with a six-digit login code to enter (see our list of supported carriers here).

Note: If you manage multiple accounts that use the same phone number, it is possible to use login verification for each account. For added security, we recommend enabling login verification for all of your accounts.

Before you can enable login verification, you must:

Using login verification via web

To set up login verification on twitter.com:

From your profile icon drop down menu, click Settings and privacy.

Click on your Account settings and click the checkbox to Verify login requests.

Click Send code to add your phone number. Note: If you already have a phone number associated with your Twitter account, we will send you an SMS to confirm your number.

Enter the verification code sent to your device, then click Submit.

To proceed, click Continue.

Click Get Backup Code to generate a code. We recommend you store a screenshot of the code in case you need it for future use. This will help you access your account if you lose your mobile phone or change your phone number.

Now, when you log in to your account on twitter.com, Twitter for iOS, Twitter for Android, or mobile.twitter.com, a six-digit login code will be sent via text message to your phone. Enter the code when prompted to access your account.

Note: If you are currently logged in to Twitter on the web or on your mobile device (including any applications), you will not be logged out of any existing sessions once login verification is enabled. If you do choose to log out of a third party application associated with your Twitter account, you will need to log back in using a temporary password instead of your usual username and password combination.

Using login verification on Twitter for iOS

To set up login verification on Twitter for iOS:

In the top menu, tap your profile icon, then tap Settings and privacy.

Tap Account, then tap Security. Note: If you don’t already have a phone number associated with your Twitter account, you’ll see a prompt to add one. A valid phone number is required to enable login verification.

Drag the slider to turn on Login verification.

Tap Confirm to begin enrollment.

Read the overview instructions, then tap Start.

Tap Send code to add your phone number. Note: If you already have a phone number associated with your Twitter account, we will send you an SMS to confirm your number.

Enter the verification code sent to your device, then tap Submit.

To proceed, tap Continue.

Tap Get Backup Code to generate a code. We recommend you store a screenshot of the code in case you need it for future use. This will help you access your account if you lose your mobile phone or change your phone number.

Now, when you log in to your account on twitter.com, Twitter for iOS, Twitter for Android, or mobile.twitter.com, a six-digit login code will be sent via text message to your phone. Enter the code when prompted to access your account.

If you enrolled in login verification before March 21, 2016:When you log in to your account on twitter.com or on another device using Twitter for iOS, Twitter for Android, or mobile.twitter.com, a push notification will be sent to your phone. Open the push notification to approve the login request. Once you approve, you will be immediately logged in to your account on twitter.com.

You may also receive a login code via SMS text message. You can opt into this by clicking request a code sent to your phone via SMS when you log in to your account on twitter.com.

Note: You can also approve or deny your login requests from within the app by tapping Security, then tapping Login Requests. Pull down on the list to refresh for new requests. Requests will appear on this screen even if you did not receive a push notification.

To disable login verification for iOS:

In the top menu, tap your profile icon, then tap Settings and privacy.

Tap Account, then tap Security.

Drag the slider to turn off Login verification.

Tap Confirm to save your settings.

Using login verification on Twitter for Android

To set up login verification on Twitter for Android:

In the top menu, you will either see a navigation menu icon or your profile icon. Tap whichever icon you have and select Settings and privacy.

Tap Account, then tap Security. Note: If you don’t already have a phone number associated with your Twitter account, you’ll see a prompt to add one. A valid phone number is required to enable login verification.

Check the box for Login verification to turn it on.

Tap OK to begin enrollment.

Read the overview instructions, then tap Start.

Tap Send code to add your phone number. Note: If you already have a phone number associated with your Twitter account, we will send you an SMS to confirm your number.

Enter the verification code sent to your device, then tap Submit.

To proceed, tap Continue.

Tap Get Backup Code to generate a code. We recommend you store a screenshot of the code in case you need it for future use. This will help you access your account if you lose your mobile phone or change your phone number.

Now, when you log in to your account on twitter.com, Twitter for iOS, Twitter for Android, or mobile.twitter.com, a six-digit login code will be sent via text message to your phone. Enter the code when prompted to access your account.

If you enrolled in login verification before March 21, 2016:When you log in to your account on twitter.com or on another device using Twitter for iOS, Twitter for Android, or mobile.twitter.com, a push notification will be sent to your phone. Open the push notification to approve the login request. Once you approve, you will be immediately logged in to your account on twitter.com.

You may also receive a login code via SMS text message. You can opt into this by clicking request a code sent to your phone via SMS when you log in to your account on Twitter.com.

Note: You can also approve or deny your login requests from within the app by tapping Security, then tapping Login Requests. Pull down on the list to refresh for new requests. Requests will appear on this screen even if you did not receive a push notification.

To disable login verification for Android:

In the top menu, you will either see a navigation menu icon or your profile icon. Tap whichever icon you have and select Settings and privacy.

Tap Account, then tap Security.

Uncheck the box for Login verification to switch it off.

Tap OK to confirm.

Temporary passwords

Temporary passwords

After you enable login verification for your account on the web, you'll need to use a temporary password to log in to Twitter on other devices or applications that require you to enter your Twitter password; you will not be able to log in using your usual username and password combination. For example, if you enabled login verification in your account settings on the web, and need to login to the Twitter for Mac app, you will need to use a temporary password to do so.

If we detect you will need a temporary password to log in, we will send one via SMS text message to your phone. Alternatively, you can generate your own temporary password.

To generate temporary password on twitter.com:

Click on the Account tab of your account settings on twitter.com.

Click the Generate app password button.

Enter your current account password and click Submit again.

You can click on the temporary password and this will automatically copy it for you.

When prompted to log in to your other device or application, enter your username and use the temporary password that you were provided.

Note: Temporary passwords will expire after one hour. You do not need a temporary password to log in to Twitter for iOS or Twitter for Android, or mobile.twitter.com.

Having trouble?

Check out our troubleshooting article for solutions to common issues.

support.twitter.com

Tweet activity dashboard | Twitter Help Center

What is the Tweet activity dashboard?

The Tweet activity dashboard is a tool you can use to learn more about your Tweets and how they resonate with your audience. For instance:

See how people engage with your Tweets in real time.

Compare your Tweet activity and followers, and see how they trend over time.

Click on any Tweet to get a detailed view of the number of Retweets, replies, likes, follows, or clicks it receives.

Get detailed insights into who your audience is, especially those who engage with your Tweets.

Download your Tweet metrics.

How to access the dashboard

To get started, log in to analytics.twitter.com with your Twitter username and password to turn analytics on for your account.

To access your Tweet activity:

On a desktop or laptop computer, visit analytics.twitter.com and click on Tweets.

In the Twitter app for iOS or Android, tap the analytics icon visible in your Tweets. Make sure you have installed the latest version of Twitter for iPhone, iPad, or Twitter for Android.

The Tweet activity dashboard is available to users who primarily Tweet in Arabic, Brazilian Portuguese, Danish, Dutch, English, Filipino, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, and have had an account for at least 14 days. We’re working to roll this out to everyone soon.

How to use the dashboard

Desktop:

Click into an individual Tweet to see specific data for that Tweet:

Mobile (available on Twitter for iPhone and Twitter for Android apps):

Tap the Tweet to view the Tweet detail page, and then tap View Tweet activity:

From the Tweet activity page, you can see how many times people viewed and engaged with your Tweet, and how they interacted with it:

Definitions

App install attempts: Clicks to install an app via the Tweet's Card

App opens: Clicks to open an app via the Tweet's Card

Detail expands: Clicks on the Tweet to view more details

Embedded media clicks: Clicks to view a photo or video in the Tweet

Engagements: Total number of times a user interacted with a Tweet. Clicks anywhere on the Tweet, including Retweets, replies, follows, likes, links, cards, hashtags, embedded media, username, profile photo, or Tweet expansion

Engagement rate: Number of engagements divided by impressions

Follows: Times a user followed you directly from the Tweet

Hashtag clicks: Clicks on hashtag(s) in the Tweet

Impressions: Times a user is served a Tweet in timeline or search results

Leads submitted: Times a user submitted his/her info via Lead Generation Card in the Tweet

Likes: Times a user liked the Tweet

Link clicks: Clicks on a URL or Card in the Tweet

Permalink clicks: Clicks on the Tweet permalink (desktop only)

Replies: Times a user replied to the Tweet

Retweets: Times a user retweeted the Tweet

Shared via email: Times a user emailed the Tweet to someone

User profile clicks: Clicks on the name, @handle, or profile photo of the Tweet author

FAQ

Why can’t I access the Tweet activity dashboard?

To access your Tweet activity details (on desktop or mobile), you’ll need to first make sure you’ve logged in to analytics.twitter.com and turned on analytics for your account.

If you are having trouble accessing the Tweet activity dashboard, your account may not meet one or more of the following requirements:

If you are accessing the Tweet activity dashboard for the first time, you will see impression and engagement data populate for Tweets posted after your first visit to analytics.twitter.com.

How far back will the Tweets load?

Up to 3,200 Tweets going back as far as October 2013.

Are Tweet metrics updated in real time?

Yes, Tweets, along with their impression and engagement metrics, are usually updated within a few seconds.

support.twitter.com

Muting accounts on Twitter | Twitter Help Center

Mute is a feature that allows you to remove an account's Tweets from your timeline without unfollowing or blocking that account. Muted accounts will not know that you’ve muted them and you can unmute them at any time. To access a list of accounts you have muted, visit your muted accounts settings on twitter.com or your app settings on Twitter for iOS or Android.

Muted accounts can follow you and you can follow muted accounts. Muting an account will not cause you to unfollow them.

Muting an account does not impact the account’s ability to send you a Direct Message.

You will no longer receive push or SMS notifications from any muted account.

For muted accounts that you follow:

Replies and mentions by the muted account will still appear in your Notifications tab.

Tweets from a muted account before the time the account was muted will still be displayed in your Home timeline.

When you click or tap into a conversation, replies from muted accounts will be visible.

For muted accounts that you do not follow:

Replies and mentions will not appear in your Notifications tab.

If you mute an account you do not follow and they start a conversation that mentions you, you will only receive notifications from those you do follow who reply in the conversation and mention you. If you’d like to view all of your mentions, you can do so by searching your username.

When you click or tap into a conversation, replies from muted accounts will be not visible.

If an account you have not muted Quote Tweets an account you have muted, the quoted Tweet will be hidden with a This Tweet is unavailable message.

To mute an account on the web

Muting from a Tweet:

From a Tweet, click the icon

Click Mute.

Muting from a profile:

Go to the profile page of the person you wish to mute.

Click the overflow icon on their profile page.

Select Mute from the options listed.

Once you’ve muted an account on the web, you will see a confirmation banner. If you made a mistake, you can click Undo to unmute the account.

To mute an account on Twitter for iOS

Muting from a Tweet:

Tap the icon located at the top of a Tweet from the account you wish to mute.

Tap Mute, then select Yes, I’m sure to confirm.

Muting from a profile:

Visit the profile page of the account you wish to mute.

Tap the gear icon

Tap Mute, then select Yes, I’m sure to confirm.

To mute an account on Twitter for Android

Muting from a Tweet:

Tap the icon located at the top of the Tweet you’d like to mute.

Tap Mute, then select Yes, I’m sure to confirm.

Muting from a profile:

Visit the profile page of the account you wish to mute.

Tap the overflow icon

Tap Mute, then select Yes, I’m sure to confirm.

To unmute an account

Visit the muted account's profile on Twitter.

On the web, click the mute icon to unmute. On the Twitter app for iOS or Android, tap Unmute next to You have muted Tweets from this account.

To view and manage your list of muted accounts

You can see your full list of muted accounts by going to your Muted account settings on twitter.com or by visiting your app settings on Twitter for iOS or Android.

On twitter.com:

On a desktop or laptop computer, log in to your account on twitter.com.

Go to your Settings (click on your profile icon and select Settings from the menu).

Click on Muted accounts.

From the top of the list, you can select to view Accounts you follow that you have muted, or All accounts that you have muted.

You can unmute accounts by clicking the mute icon

To block or report an account, click the overflow icon and select Block or Report from the menu.

In the Twitter app for iOS:

In the top menu, tap your profile icon, then tap Settings and privacy.

Tap Privacy and safety.

Under Safety, tap Muted.

Tap Muted accounts.

You can unmute accounts by clicking the mute icon

You can also follow or unfollow any of the accounts on this list by clicking on the follow/unfollow button.

To block or report an account, tap the profile image. You’ll be directed to the account’s profile. From here, tap the gear icon and select Block or Report from the menu.

In the Twitter app for Android:

In the top menu, you will either see a navigation menu icon or your profile icon. Tap whichever icon you have.

Tap Settings and privacy.

Tap Privacy and safety.

Under Safety, tap Muted accounts.

You can unmute users by clicking the mute icon

You can also follow or unfollow any of the accounts on this list by clicking on the follow/unfollow button.

To block or report an account, tap the profile image. You’ll be directed to the account’s profile. From here, tap the overflow icon and select Block or Report from the menu.

Note: Accounts you follow will list the accounts you are both currently following and muting. The All tab will display all the accounts you’re muting, including the ones you are following.

Unfollowing, blocking and reporting accounts

In addition to muting accounts, you can also unfollow, block, report accounts for violations, or report accounts for violations as spam. Please read those help pages for more information.

Having trouble?

Our Troubleshooting articles for following issues have answers to common problems.