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On Thursday, October 12, UberEATS will launch in Louisville and Lexington, offering food delivery with full menus some of best restaurants in the cities, including Doc Crow’s Southern Smokehouse and Raw Bar, Heitzman’s Bakery, Rye, Yummy Pollo, and Havana Rumba in Louisville.

The UberEATS app is free to download and has been built specifically to make getting great food as easy as getting a ride. Starting tomorrow, Lexington and Louisville residents can open the UberEATS app, order food from a great restaurant, and have it delivered at Uber speed. For $5 off your first two UberEATS orders, enter the promo code KYEATS in the app.

UberEATS also gives Kentucky restaurant partners and delivery partners more options. Restaurants can tap into the Uber delivery network to expand their businesses and reach a new network of potential customers. Delivery partners have access to even more flexible earning opportunities.

Here’s how UberEATS works:Download the free standalone UberEATS app for iOS or AndroidLogin with your Uber accountFind a restaurant you know and love, and pick what you want from their menuPay with your card on fileWatch as the order is picked up and delivered to you.

I'm pretty ticked off this morning about the promotion of UberEats in Louisville when it's an outright lie!

I live out in the wilds of Fern Creek which is rumored to be part of Louisville Metro (maybe I should quit paying taxes to the city), but UberEats will not deliver here. I downloaded the app this morning, and it kindly informed me "We're not quite where you are yet." WHAT? If the company is going to announce it's operating in Louisville today, then that should mean all of Louisville.

In examining the map, anything east of Hurstbourne and south of Fern Valley Road on a line all the way to the river on the western side of the city is not included. I'm exactly one mile from the cutoff point. One freaking mile. You cannot tell me that they're excluding us for lack of drivers in this area.

I know many on this board joke about never going outside the Watterson, but this is ridiculous. Jeffersontown, Middletown, Anchorage, they're also excluded. It's time to get to the bottom of this.

And I was hoping to inaugurate this occasion with lunch from Yummy Pollo. *sigh*

I understand this being disappointing, but it's also a completely logical rollout - the map is basically the Watterson and everything inside it. If their rollout plan involves starting with a more limited geographic area, that's the most rational and least fraught way to divvy the city up.

Jeff Cavanaugh wrote:I understand this being disappointing, but it's also a completely logical rollout - the map is basically the Watterson and everything inside it. If their rollout plan involves starting with a more limited geographic area, that's the most rational and least fraught way to divvy the city up.

Actually, you are incorrect on that. The delivery area extends out fairly significantly beyond the Watterson. As I said it generally follows Hurstbourne/Fern Valley/and some smaller arteries west to the river. I have a significant problem with hyping this as they did for the entire city of Louisville. One only has to look at the map when opening the UberEats app to see that this was set up arbitrarily.

I find it hard to believe that they don't have drivers for these areas, especially the wealthier sections of the city, so I'm not going to buy that as an excuse (if that's the one they try to provide). I should also point out that Lexington's delivery area covers their entire city limits, so something isn't kosher with Louisville's. I can understand Google Fiber having a limited rollout because of infrastructure building, but this?

I have a message in to them and I'm awaiting a reply after they requested my address.

Jeff Cavanaugh wrote:I understand this being disappointing, but it's also a completely logical rollout - the map is basically the Watterson and everything inside it. If their rollout plan involves starting with a more limited geographic area, that's the most rational and least fraught way to divvy the city up.

Actually, you are incorrect on that. The delivery area extends out fairly significantly beyond the Watterson. As I said it generally follows Hurstbourne/Fern Valley/and some smaller arteries west to the river. I have a significant problem with hyping this as they did for the entire city of Louisville. One only has to look at the map when opening the UberEats app to see that this was set up arbitrarily.

I find it hard to believe that they don't have drivers for these areas, especially the wealthier sections of the city, so I'm not going to buy that as an excuse (if that's the one they try to provide). I should also point out that Lexington's delivery area covers their entire city limits, so something isn't kosher with Louisville's. I can understand Google Fiber having a limited rollout because of infrastructure building, but this?

I have a message in to them and I'm awaiting a reply after they requested my address.

Ah, I couldn't find the map you're referring to. The one I saw was just everything around 264 and inside it.

I got a canned response back from UberEats that shows they never even read my complaint in the first place.

Thanks for bringing this to our attention. I'm sorry to hear that one of your favorite restaurants can't deliver to your exact location, I'm here to help.

One of the reasons why you're not seeing some of your favorite restaurants through the app, it's possible that your favorite restaurant sets their app offline when the restaurant is flooded with orders they have an option to log-off to the UberEATS app because they cannot accommodate orders online.

Furthermore, when restaurants experienced a high demand for UberEATS, and in order to give the best possible user experience, restaurants usually adjust their delivery radius. While this means that the restaurants you see in the app may vary from day to day, your experience with any available restaurants should be quicker and better.

I would suggest updating your app to make sure that you're using the latest version that contains the updated list of available restaurants.

I never once mentioned anything about my "favorite" restaurant not being available. The whole gist of my correspondence with them was in regards to the false advertising/publicity campaign. This canned response from them is proof they never bothered to read my message in the first place. I'm not inclined to use UberEats even if they should eventually timidly set foot outside the Hurstbourne/Fern Valley line. I'm not exactly a fan of the other delivery options in town like GrubHub and such, but I've found this has left a bad taste in my mouth.

I've seen no mention of Postmates. They offer the same service in the same way. App on your phone, track your order, picture and info on your driver, lots of restaurants to choose from and they have been operating in Louisville for months. We have used them several times and have always been pleased. Maybe they have a larger delivery area.

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