Your wireless controller doesn’t vibrate some or all of the time when playing a game

Try these suggestions:

Make sure that the game you’re playing supports vibration. Not all games support vibration of game controllers.

If the game you’re playing does support vibration, make sure it’s enabled. For more information, see the user manual for that game.

Make sure that the battery pack or batteries in your wireless controller are fully charged. When the controller detects that the charge in the battery pack or batteries is low, it turns off vibration to conserve the remainder of the charge. To learn how to check your battery level, see How to check the battery level on your Xbox One controller.

If you have another Xbox One Wireless Controller, try to reproduce vibration in the second controller. If it reproduces the same issue, it’s likely that the game you’re using is having an issue. Consult the troubleshooting information for that game.

If your wireless controller still doesn’t vibrate after you’ve tried the above solutions, you should replace your controller. To order a replacement, go to Device repair.

A button or a port on your wireless controller partially works or doesn’t work at all

If you have another Xbox One Wireless Controller, use it to reproduce what you were trying to do with the original controller.

If you experience the same problem using the second wireless controller, the problem is probably with the app or game you’re using. Consult the troubleshooting information for that app or game.

If you don’t experience the same problem using the second wireless controller, then you should replace your current controller. To order a replacement, go to Device repair.

Your wireless controller’s battery door won't close

Check the following:

The battery door has all six prongs. If it doesn’t, go to Device repair to order a replacement battery door.