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Foundation Certificate in IT Service Management

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Hi All

Well they sent me on a course! With an exam at the end (I hate those sorts of courses) and after two weeks of waiting I am now the proud holder f the "Foundation Certificate in IT Service Management".

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The course was a 2.5 day chalk and talk with about an hours reading in the evening. The topic is all about the processes of managing a "service desk" and Service Level Agreements. It was all good solid stuff with lots of jargon.

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