Toshiba Support is THE WORST

@DRTigerlilly , I think that device is costing you way more in anxiety that it is likely worth to you. Is it your main/only/daily driver? I know it is hard to procure gear where you are but is it feasible for you to get a decent deal on a 3-4 yr old used/refurb tablet pc? I have sparred with Toshiba service in the US (well, mostly the staff are in the Philippenes) on many occasions in the past 2 yrs and they were quite poor when they weren't close to circling the drain and dealt with ASP's in the Washington DC metro area as well as with their depot in California - it just went from bad, to worse to worse yet.

You have all the moral support you could ask from me - and clearly others here - but sometimes you need a friend to tell you when it's time to throw in the towel. If finances force you to work this one out - at least until it's totally dead - you have an additional pair of shoulders here. Best of luck, truly.

@DRTigerlilly , I think that device is costing you way more in anxiety that it is likely worth to you. Is it your main/only/daily driver? I know it is hard to procure gear where you are but is it feasible for you to get a decent deal on a 3-4 yr old used/refurb tablet pc? I have sparred with Toshiba service in the US (well, mostly the staff are in the Philippenes) on many occasions in the past 2 yrs and they were quite poor when they weren't close to circling the drain and dealt with ASP's in the Washington DC metro area as well as with their depot in California - it just went from bad, to worse to worse yet.

You have all the moral support you could ask from me - and clearly others here - but sometimes you need a friend to tell you when it's time to throw in the towel. If finances force you to work this one out - at least until it's totally dead - you have an additional pair of shoulders here. Best of luck, truly.

Click to expand...

At this point I've more or less accepted the madness, but I get your point and am only updating this post to document it.

It's not my daily driver, but I've really held on to the device because of the EMR goodness...which we know is becoming a unicorn...

Toshiba USA is supporting the local ASP...

I do not respond to PM's or emails for personal support.
Please direct your queries to the appropriate forums, our community is willing & able to help!

3̶ ̶y̶e̶a̶r̶s̶ 2 years,3 digitizer assemblies, one new battery, and one new charger later, i now have a fully functional *knock on wood* EMR device again

The screen kept lifting/separating due to faulty/old adhesive. After the installation of the final screen, with new adhesive, the device could only be used plugged even though the battery was @ 70 capacity. ASP thought that the constant opening and closing had made the connections loose, but were unable to reliably fix this, they ordered a new motherboard and battery, which Toshiba refused and requested the device be sent to their repair facility in the US.
Toshiba supposedly replaced the battery. When the device was returned, the power supply was MIA and not returned with the device, so I had to wait for a new one to be supplied.

END SAGA

Last edited: Sep 27, 2018

I do not respond to PM's or emails for personal support.
Please direct your queries to the appropriate forums, our community is willing & able to help!