Delivery Prices and Information for the UK

We aim to dispatch all orders within the time frames below or sooner wherever possible.

Recorded Delivery is available for a set fee and will require a signature on delivery.

Express Delivery is available to the UK details below.

Returned orders due to Failed Delivery will incur an additional fee to resend the order.

Delivery times can vary but most items will be received within 1-3 days of dispatch in the unlikely event that your order is not received within 7 days please contact us. Please Allow up to 21 Days for any lost/delayed parcels.

Delivery Option

Service Provider

Dispatch Time

Delivery Estimate

Price

UK Standard Delivery 24 oir 48

Royal Mail

1-3 Working Days

1-3 Working Days from Dispatch

From£2.50

Free UK Delivery on Orders over £30.00

Royal Mail

2-5 Working Days

1-3 Working Days from Dispatch

FREE

UK Tracked 24 or 48 Delivery options

Royal Mail

1-2 Working Days

1-3 Working Days from Dispatch

From£3.99 Up to £5.99

Express / Special Delivery - Next Working Day - Please Read the Terms Below

Royal Mail

1 Working Day On Orders Placed Before 1pm.

Next Working Day

£8.99

UK Express / Next Day Delivery is available from Monday to Thursday and will require a signature upon delivery. All Orders placed after 1pm Thursday will be dispatched on the Next Working Day; if you do not receive the order within 1 working day of dispatch please contact us so we can chase up the order immediately. If you have any questions about our delivery services please contact us.

Delivery Information and Prices for Worldwide Delivery

We aim to dispatch all order within 1-3 working days.

All orders placed outside of the UK will require a signature on delivery.

Some overseas destinations may need to pay customs duties these are not included in the price and are the buyer's responsibility.

Delivery times outside of the UK will vary usually from 5-14 days to be delivered if your item is not received within 28 working days please contact us.

Should an order be returned to us for failed delivery we will have to charge a fee for repeat delivery.

Non- UK Delivery Details & Prices

Delivery Option

Service Provider

Dispatch Time

Delivery Estimate

Price

International Signed Europe

Royal Mail

1-3 Working Days

5-14 Working Days from Dispatch

From £9.95

International Signed Worldwide

Royal Mail

1-3 Working Days

5-14 Working Days from Dispatch

From£9.95

Please choose the correct delivery at the checkout.

If you have any questions regarding these delivery services or need further information then please contact us, we aim to answer all emails with 24 hours.

Returns Policy

We have a 14 day no quibble money back guarantee on all items except for Fabric Hair Accessories which are strictly Non Returnable due to hygiene reasons. Also Earrings, Body Jewellery, Hair Combs and Tiaras are sent in the Clear Sealed Packets inside the gift box/packaging, these items can only be returned if they are still sealed and not opened, if you break the seal for any reason then the item strictly cannot be returned due to Hygiene reasons.

If you are not happy with your purchase for any reason then please contact us within 14 days of receipt and return it back to us within 7 days of receiving your returns number. All Returns must be in the brand New unused condition complete with all the original packaging including gift boxes and bags. Once we receive the return we will issue a refund of the purchase price or send the replacement. Please note that both the initial and the return postage is non refundable and we advise that you use recorded delivery services; we are not responsible for lost returns and cannot accept proof of postage.

Returns Policy Overview

Contact us within 14 days of receipt and return the item back to us within 7 days of receiving a returns number.

Item(s) must be returned to us undamaged and in the new sellable condition or a refund will not be issued.

Additional Services such as Expedited Delivery are Non Refundable

Both the initial and return postal costs are non refundable.

All Item(s) must be returned with the original box and packaging or you will be charged for the box and/or gift bag which will be deducted from the refund total.

Earrings, Body Jewellery, Tiaras & Hair Combs can only be returned if they are still sealed in the packet, once the seal is broken the return of this item is Strictly Void due to hygiene reasons.

Wrong Item Received – If you should receive an incorrect item then please contact us immediately so we can resolve the matter quickly.

Damaged Items on Receipt or within 7 days – Please contact us on receipt of the item or within 7 days so we can resolve the issue quickly.

To return an item simply click the link contact us link below, please tell us a brief description of why the item is being returned along with your order number and we will issue you with a returns number.

You can alternatively email us direct at: returns@acostajewellery.co.uk or Contact customer services by phone 0844 335 0647. If you use this method please inform us if your order was from the website, amazon or ebay and include the order number so we can deal with your return quickly and efficiently.

If you have any questions then please contact us.

Payments

We accept most major credit and debit cards. We also accept PayPal, if you are a PayPal account holder.

Payment cards accepted are as follows:

•Visa

•Visa Debit (Delta)

•Visa Electron

•MasterCard

•UK Maestro

•American Express

•International Maestro

•Laser

3D Secure

We are also enrolled in the 3D Secure initiative

3D Secure is a culmination of Verified by Visa (VbV) and MasterCard Secure Code (MSC). It is the latest fraud prevention initiative launched by card schemes as a more secure method for authenticating the shopper at the time of the transaction.

3D Secure is initiated on this Web site and interacts with both the cardholder and their card issuer. When a customer checks out, an in-line window appears asking them to enter a unique, personal code that has been registered with their bank. The bank then authenticates the cardholder and provides the electronic retailer evidence of the online purchase. It sounds pretty simple—and it is. Most of all, it’s extremely effective.

All Transactions are processed via a secure server using an encrypted connection. We use the latest 256 bit SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and our servers is secure and protected.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

We do not store any sensitive card information.

Telephone Orders

We accept telephone orders.

Orders that are accepted over the telephone will have to be shipped to the registered bill payers address only. We cannot send telephone orders to alternate shipping addresses. We apply this extra level of security on telephone orders to ensure our customers are protected against fraud.