As part of our annual review of the performance and competitiveness of the retail electricity and gas markets in NSW, we have been asked to review NSW electricity retailers’ metering practices, and report on whether retailers are delivering acceptable levels of customer service and communication.

The Minister for Energy and Utilities has asked IPART to review NSW electricity retailers’ metering practices, and report on whether they are delivering acceptable levels of customer service in relation to their metering services.

The Minister has asked IPART to review electricity and gas price movements from July 2018, and whether any such changes reflect efficient costs in a competitive market, and to review whether retailers are delivering acceptable levels of customer communication and service in their delivery of metering services.