Changing desktop notification settings

You can enable or disable chat notifications from appearing on your desktop. Notifications will only appear when Chat is not visible and your browser settings allow the dashboard to show notifications.

In the Sounds section, select the alert you want to receive for each type of event.

Click Save Changes.

If you are using Safari web browser, your sound notifications might be automatically blocked. That these Safari settings can also block notification sounds for end users on the Chat widget.

To allow sound notifications in Safari

On your Zendesk Chat dashboard, right click on the URL address bar.

Click Settings for this Website...

In the Auto-play settings drop-down list select Allow All Auto-Play.

Changing your email notification preferences

Zendesk Chat automatically routes all of your offline messages to your default login email when all your agents are offline. This allows your visitors to send you offline messages via the widget when no agents are available for chat. Here's how an offline message sent to your email might look:

By default, every agent on your account automatically receives all the messages, but you can opt out from the dashboard.

Note: If you are on an integrated account, and the offline form is deactivated, agents do not have permission to update these settings, and must have an administrator do it for them.

To stop receiving email notifications for offline messages

From the dashboard, select Settings > Personal and click the Profile tab.

3 Comments

There's a way to setup the chat sound appears just to the online agent, thats receives the chat request? Here's the chat employees are complaning about everyone hear the chat sound, even if they're not reciving the chat request!

I just want to make sure I understand what's happening here. Are your agents getting the chat notification sound on their own computers (through their headphone or speakers?), even though they're not getting the chat request? Or are they just hearing the sound coming from someone else's computer?