Two types of collections are being tested during the pilot - Large Yard Trimmings and Bulky Waste Collections. If you live in a pilot area, you should receive two postcards describing how each of these services works during the pilot period.

Why Try an On-Call Collection Pilot

The once-per-month collection day has been upgraded to a scheduled collection within two business days. In order to collect most piles within one business day, a boom truck is necessary. A pile that could sit in the alley, blocking traffic and creating an eyesore, for three or more weeks will now be collected within two business days, with most stops collected within one business day. As the pilot progresses and expands to more residents of Plano, we continue to evaluate best practices. The goal of the On-Call Collection Pilot is to explore on-call service as a way to improve the efficiency of our services while saving gas, reducing emissions, preserving equipment and minimizing staffing.

How to Make an On-Call Collection

Call 972-769-4150 to schedule the collection.

Place items at your trash/recycling cart collection point by 7 a.m. on the day provided when you call to schedule.

Only one 10 ft. x 4 ft. x 4 ft. pile of items will be collected for FREE. Additional or larger collections can be scheduled for a fee by calling the same number - 972-769-4150.