FAQ

RealTimes brings your memories to life by automatically and instantly creating video montages called RealTimes StoriesTM from your entire digital photo and video collection. You can customize these RealTimes Stories with your own music, titles and effects, and share them with friends and family either privately or through social media. RealTimes also lets you store all of your media in a safe, secure, organized cloud. Plus, it's powered by RealPlayer so you can enjoy your photos and videos on any smartphone, tablet, PC or TV.

The app automatically formats videos and photos for any device type, screen size, available bandwidth and storage space. RealTimes selects the best moments it can find in your collections and creates beautiful RealTimes Stories with photos, videos and music. Everything is automatically organized in a timeline so you can easily find, watch, and share them anytime.

RealTimes is the newest version of the RealPlayer product. All of your favorite features from RealPlayer and RealPlayer Cloud are still here, plus some exciting new ones! RealPlayer Cloud users will automatically be upgraded to RealTimes within their existing RealPlayer Cloud app.

Your friends and family don't need to buy or sign up for anything to play your RealTimes Stories or view your photos, videos, or albums. They can simply click the link you provide via email, text, or on social media to view what you choose to share.

Yes – RealNetworks, the company behind RealTimes, has been providing media apps for 20 years and we pride ourselves on protecting the security and privacy of our users. We have well-developed security and encryption systems in place to ensure that your photos and videos backed up in several locations, and that, unless you choose to share them, are accessible only to you. Remember to always log out if you use RealTimes on a shared computer.

No one will see your media in RealTimes unless you choose to share them on social media, by email, or by sending a direct link. There is no automatic sharing of any videos that you download, view, or save to RealTimes.

Free users will be able to create RealTimes Stories up to 30 seconds in length. Our paid plans provide lots more features like increasing the Story length, additional music tracks, filters, transitions, and removal of the RealTimes watermark.

Free users can make a one-time in-app purchase of ,99 € to upgrade any RealTimes Story to the premium version.

If you sign up for a paid RealTimes plan on your PC, access your RealTimes account at https://realtimes.real.com/myaccount, click Plans, and then click the gray Cancel Service button beneath your plan information. (If you don't see this button, then you don't have a paid subscription so there is nothing to cancel.)

If you sign up for a paid RealTimes plan on your mobile device, the order will be processed through the app store and you can cancel directly from your device.