The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

The City of Adelaide Customer Centre remains open and can be contacted on 8203 7203 or via email on [email protected]

With many of our programs and services suspended due to social distancing advice and regulations, we have had to significantly reduce our temporary staffing and review our fixed term staffing to ensure our financial and operational sustainability. The City of Adelaide, like all local governments, is currently ineligible for the existing support schemes, such as the JobKeeper payment which is supporting businesses significantly affected by the coronavirus to help keep employees in jobs. Our priority at this time is to provide meaningful, appropriate work that our permanent staff can undertake safely, to deliver essential services for our community.

The information on the City of Adelaide website can be read aloud to users by the Readspeaker function. This function can be accessed by clicking the speaker symbol or 'Listen' button in the top right hand corner of every webpage.

As part of City of Adelaide’s planned response to protect the health and wellbeing of the community, you can now access UPark Plus.

UPark Plus is a personal card that gives you access to all UParks across the city. Simply tap your UPark Plus card to enter and exit the car park. This eliminates the need to push buttons or handle tickets.

Using the card will also give you access to discounted $8 daily capped rate parking. This offer is expected to run until the end of May to help support the community (at Council's discretion and review).

RIDE e-scooters, Neuron e-scooters, Airbikes and JUMP electric bikes have been temporarily suspended. The Adelaide Free Bikes service is also suspended

In consideration of COVID-19 and in the interest of doing all that we can to stop its spread, it is with regret that the City of Adelaide has made the difficult decision to suspend permits for the operation of e-scooter and bike share schemes within the City of Adelaide.

This decision was not been taken lightly, however the health and safety of our community is a priority at this time.

All operators have been required to remove all their devices by midnight on Sunday 29/3/2020.

Once we return to safer times, we will look to reinstating the operation of these devices in the City of Adelaide.

In circumstances of financial hardship, the Fines Enforcement and Recovery Unit (FERU) are authorised to enter into an agreement to accept part payments until the penalties are paid in full. If you wish to take that course of action, the relevant contact details are provided below:

The Council’s current rates approach allows for ratepayers who are experiencing financial hardship to apply for a postponement or remission of rates. Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing this application form. Completing this form will allow us to assess your eligibility for financial hardship assistance. Quarter 4 Rates notices will be distributed in the third week of April. All rates notices include details about how ratepayers can access financial hardship provisions.

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

All regular users of the weekly City of Adelaide Central Market Shopping Bus have been notified that this service has been temporarily cancelled to ensure the health and safety of our community and have been offered practical support through the Outreach Program.

While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email [email protected].

Support for Students

See a comprehensive list of support available for international students at this webpage.

International Student Support Package

The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

This package is designed to support international students currently residing in South Australia and facing financial hardship.

There are three components to the package:

The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.

A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.

For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic.

For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp

Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations.

The team will be in regular contact with our Precincts and city businesses and would like to hear from small business to understand how we can help.

The rent-free period commences 1 April 2020 and expires 30 June 2020. Tenants will remain liable to pay all relevant outgoings etc. rates, utilities. All other obligations under the lease remain unaffected.

Eligible tenants will receive information about these support measures and Council’s property staff are available for confidential conversations on [email protected] or by phone on 8203 7203.

The City of Adelaide offers a wide range of grants, sponsorship and incentives to foster creativity, community participation, inclusion and wellbeing and to fund improvements to our city. Given the unknown status about events and the requirements for social distancing we appreciate that some projects and activities may not be able to proceed as planned or at the time nominated. We will be pleased to still receive applications and to be flexible in the assessment process around delivery timeframe, dependent on official advice at that time.

Following the State Government’s announcement of Step 2 of the Recovery Roadmap, which took effect on 1 June 2020, all Adelaide City Library centres are open as follows

City Library: Level 3 Rundle Place, 77-91 Rundle Mall, Adelaide (reopened 2 June 2020)Monday to Friday, 10 am to 6 pm, Saturday 10 am to 5 pm and Sunday 12 pm to 5 pmEnter from Rundle Place/Rundle Place Car Park (there are four accessible car parking spaces available on Level 2). If you are in Rundle Place, take the car park lift to level 6. Follow the signs near the lifts to City Library where an access ramp is available.
Please note, the Francis Street entrance is temporarily closed.

Browse, borrow, hold, pick-up and PC use* (PC use up to 30 minutes). For bookings, please contact the Library on 8203 7990 or via email [email protected]. *Printing, photocopying and scanning services are currently unavailable.

Home Library Service: Home Library Service customers will continue to receive ‘Drop and Wave’ and ‘Pick-up’ of library items.

Return Chutes: Library items can be returned via the chutes at City Library, Hutt Street Library and North Adelaide Community Centre and Library.

Library Programs: A range of online programs are available. Follow us on Facebook to enjoy livestreaming of programs including Read Aloud, Lego Club and Family Storytime. Programs are not currently being offered at the library centres.

Virtual Library: Our Virtual Library is open 24/7. You can read an e-book or magazine, learn a language, stream your favourite music, watch a movie and much more. All you need is your Adelaide City Libraries card – if you don’t have a Library membership, you can sign up online today!

To stay updated and be the first to hear about what we are doing at the Adelaide City Libraries, subscribe to the library’s POP e-newsletter, follow us on our social media pages: Facebook, Twitter and Instagram, or head to our website.

All existing loans have been extended up to 1 July 2020 and standard loan periods apply for all new loans. This includes 4 weeks for books, 2 weeks for CDs and DVDs, and shortened loan periods for high demand items. If you wish to return your library items, the library chutes are open. Returns are available through external returns chutes only.

Adelaide Aquatic Centre

Phase 1 of the 'Easing Restrictions Roadmap' mentions opening a limited amount of pools. As Adelaide Aquatic Centre is a large facility, we need to understand how reopening applies to us and how we can deliver safe services.

This means there may be some time before we can reopen. Thank you for your on-going patience during this time.

Currently, all memberships have been temporarily suspended along with any future payments. Further communication will be sent as soon as possible which will include the specific details regarding your individual membership as well as the proposed changes/and or available options.

North Adelaide Golf Course

In line with the latest advice from Golf Australia and the South Australian Government, North Adelaide Golf Course was reopened on Friday 24 April.

Under strict safety protocols – enforced by state guidelines and club rules – Golf Australia is now satisfied that golf can be played at minimal risk.

These protocols include:

• holes 10–18 North Course are closed. All courses will be marshalled
• limit of three players per tee time.
• limit of one person per golf cart
• separate entry/exit doors in the Pro Shop. Limited people inside (for social spacing)
• no ball washers, sand buckets, or bunker rakes available
• no flags in holes. Balls will not drop fully into hole.
• limited food and drinks from the Par 3 Cafe and 19th Hole Cafe & Bar.

Yes, from 5 June 2020 the Adelaide Town Hall is re-open to the public (keeping to capacity limits and physical distancing requirements). We look forward to opening our doors and welcoming the community back for small events, public art exhibitions, live music rehearsals, organ practices and wedding ceremonies.

At this stage, capacity limits will apply as follows:

Up to 20 people for Adelaide Town Hall art exhibition viewings

Up to 20 people for wedding ceremonies

Up to 20 people for small events

Up to 50 people funeral services

The Adelaide Town Hall will be open to the public 9 am to 5 pm Monday to Friday.

Yes, any Adelaide Town Hall client who currently holds a booking, up to and including December 30 2020, are able to postpone their event and transfer to a new date (along with any associated deposits), within a twelve (12) month period from the date of their original event booking. Should you wish to postpone your event, or have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

All event bookings will be assessed on a case-by-case basis by the Adelaide Town Hall team to ensure compliance with State Government directives regarding gatherings. Clients will be contacted directly regarding any impacts to their scheduled events.

Should you have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

Yes, we are accepting bookings at this stage. We encourage you to contact our Adelaide Town Hall team in the first instance as we will be assessing all bookings in line with State Government guidelines.

Any changes will be published on our websiteand on the Adelaide Town Hall social media channels - Facebook, Twitter and Instagram. Clients will be contacted directly regarding any impacts to their scheduled events.

Adelaide Central Market

The Central Market is currently open for business as usual. The Central Market information desk is closed.

There has been a lot of media coverage regarding the banning of non-essential public gatherings across Australia. This ban will not impact usual Market trading at this stage and the Market will continue to trade as normal. The Market are liaising with relevant authorities and will continue to monitor the situation closely and provide regular updates to ensure they do all they reasonably can to protect the health and safety of the Market community.