Launceston to Brisbane return. Check In Staff were friendly both ends and flights on time, aircraft clean and
tidy. Return A320 near new and spotless. Cabin Crew were friendly and walked up and down tending to passengers
the entire flight. We had emergency exit seats on the trip over which made the flight very pleasant and row 4 on
the return, The seats on the newer aircraft were much firmer and anything over 2 hours becomes hard work but all
in all these were cheap tickets and we got exactly what we paid for and this made the trip excellent value. The
convenience of this direct flight is always worth the chance of flying with this budget Airline.

BNE-TSV in A320, September 2013. Flight up on JQ906 was good - delay caused by passengers made up in air, service
efficient, seat pitch and width adequate for a quick flight. 5 hours before departure we received a text message
and email informing that the return flight had been cancelled - called Jetstar customer service and were put on to
a slightly later QF and were given a $200 voucher for future Jetstar travel. Very happy with Jetstar customer
service - particularly as the tickets were super cheap sale fares on a low cost carrier.

Flew JQ29 to Bangkok in May from Melbourne. Flight left on time, staff were polite and cheerful. Cabin crew were
entertaining and prompt. Can't fault the service at all. Smooth flight, arrived Bangkok on time. Good trip. Return
trip was equally good.

We flew international from Sydney to Nadi (Fiji). I was extremely impressed with Jetstar. Flight left on time, was
smooth and cabin crew were well presented and courteous. They were very accommodating to my 23 month old who cried
most of the light. We bought some food from menu, all reasonably priced and the tablets were better than Virgin,
ie better range of children's movies/shows. The flight was not full so I was able to have 3 seats to myself.
Toilets were clean and functional. I would defiantly fly Jetstar again.

Travelling with Jetstar return to Singapore from Australia on a Airbus A320. No pillow, no leg room, find it very
difficult to get in and out of the seat. No complementary drink. Airfare over priced for what you get, nothing.
After travelling with other cheap airlines with the same aircraft, more leg room, better service, free drink,
pillow and cheaper fares.

Having previously experienced delays and cancellations with Jetstar, I was curious to see how this flight would
be. Overall, it was very good. I paid $39 for Sydney to Melbourne (Avalon) and it was money well spent,
considering the alternative flights at the same time with other airlines to Melbourne (Tullamarine) were much more
expensive. The flight was a good example of what a LCC should be. On time departure and arrival, friendly crew, a
clean A320, and surprisingly comfortable seats. I am 180cm and my knees were not touching the seat in front,
perhaps due to the clever re-positioning of the magazine pocket to the top of the seat-back, above the meal tray.
I would fly Jetstar again, if the price is right.

Recently flew Brisbane to Newcastle NSW return. This is the second time I have flown Jetstar (only because I had
to) no problems at all. Slow check in outbound but quick check in on return and a short and comfortable flight.

Flew Perth to Denpasar on 25th June 2013 on JQ116. My second and last flight with Jetstar. Supposed to depart at
09.30 hrs, I awoke at 05.30 hrs to find an SMS stating the flight was delayed 1 hr. Got to the airport and checked
in and went through security by 08.00 hrs, and waited until 09.30, only to be told flight was again delayed. Come
midday, again told flight would be delayed to 13.30 hrs. Given a $10 voucher for lunch, which doesn't even buy a
snack at airport prices. Staff finally opened the gate at 12.50 hrs with a mad scramble to board. Once on board,
we waited another 45 mins for a 2nd engineer to be found to sign off on the repair. Finally departed at 13.30 hrs
and arrived at 17.45 in Denpasar. We paid for a meal on board and never received it - we paid for priority
boarding and never got it. Drip-feeding flight delay information is typical of a poor airline operation. I will
never fly with them again under any circumstances.

Return trip from Sydney to Nadi. The plane was on time on the outgoing trip. The seats were so uncomfortable I
found it hard to find a comfortable position, the chairs are too upright. The homebound trip, the check-in gate
opened up half an hour late. The plane was delayed for 2.5 hours. The entertainment was useless, you had to pay
for iPads and there weren't even enough on board. There wasn't enough food onboard on the homebound trip. You have
to pay for everything. The only good thing is that staff were quite friendly.

PER-MEL. The main reason being we were given $200 in vouchers for cancelled flight from earlier this year, from
Denpasar to Perth. Trying to book the tickets online the vouchers wouldn't work. Checked with online Jetstar staff
who assured me vouchers were valid. After 8 more attempts, gave up and booked on phone. In the end the overall
cost went up by approx $185 thus cancelling out vouchers. Probably would not have travelled with them as they
worked out to be not much cheaper than other airlines after the 'voucher' debacle. What can I say, the staff do
the best they can but all in all very badly run. The food is average with very small selection, the seats are
uncomfortable and not particularly clean. Be careful if you get 'vouchers' It lured us into flying with Jetstar
when we probably wouldn't have otherwise.

Flew MEL - Darwin on JQ61 which then continues on to Singapore. Signs were bad to start with when the check in
area at Tullamarine was shambolic with enormous queues and no bag drop operating. Eventually made it to the
downstairs departure lounge and queued at the allocated gate only to find at the last minute that the gate had
changed with no announcement, which left about 50 passengers scrambling through the terminal to catch the flight.
With the doors shut, plane then sat at the departure gate for 25 minutes with no advice or announcements about the
reason for the delay and how it would effect our arrival time. When the flight finally departed, about a third of
the in flight snack menu was unavailable and the attendants were unable to accept foreign currency despite us
receiving an unsolicited email from Jetstar 2 days earlier explaining that foreign currencies were accepted on
this flight. With a budget airline like Jetstar, the customer needs to have budget expectations, but its no excuse
for the airline not misinform passengers and stuff them around. Jetstar is definitely slipping.

I flew from Sydney to Hawaii recently and was very impressed, especially since my other flights in the following
days on Delta and Alaska Airlines were terrible! The staff were very polite and extremely understanding when I
told them I had a nut allergy, the cabin was clean and the seating was comfortable. The only complaint I could
have was the lack of in-flight entertainment, you have to pay to get an iPad, but other than that, it was a
wonderful flight. I would definitely recommend Jetstar if you're flying both nationally and internationally.

You do get what you pay for but in saying that the plane was spotless, staff were nice, easy trip and on time.
Only downside was one of our direct flights was rescheduled so we had to stop over in Melbourne. Yes annoying but
these things happen. Would I fly with them again. Yes definitely but only for a cheap fair. Wouldn't pay full
price as the extras add up as I am a diver and have heavy luggage so wouldn't be worth it.

Jetstar Airways Customer review : 2 July 2013 by P Deeps (Australia)

Rating : 0/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked on JQ60 SIN to Darwin 26 Jun for timings that didn't involve a red eye flight. However flight departure
delayed from 7.35pm to 10pm and became a red eye flight. My previous trip on JQ64 was delayed almost 2 hours and
the one before on JQ60 was cancelled and all passengers bumped to the red eye flight. The flights to Singapore
from Darwin have a very bad on time performance and this can be confirmed through the flight status tab on both
the Jetstar and Qantas sites. I do not recommend this airline.

Flew Melbourne to Adelaide with a toddler and baby. Unfortunately flew Jetstar as it fitted in best with nap
times. Staff didn't even try to help as I struggled up the rear stairs with baby in sling, toddler, and bag.
Consistently the worst customer service of all of the Australian airlines. Reiterated why I will only ever fly
Jetstar if the timing and route is by far the best option.

I regularly fly Jetstar from Newcastle to Brisbane. Not my favourite airline - much prefer Qantas - but from
Newcastle usually Jetstar offers the schedule that fits my plans. Its a budget airline, so you get what you pay
for, and it is short flight so the cramped conditions are tolerable. Would be nice if the food and beverages
included a couple of healthier options. In summary - if you have to fly Jetstar it is tolerable, but if given the
option pay a little more and fly with Qantas.

The seat was cramped but apart from that the leather seat was reasonably comfy. I flew from Darwin to Melbourne
and the staff were pretty. You get what you paid for. The flights were cheap so there was no entertainment, food
or drinks provided.