Customer Care Opening Hours

Mail us

Australia Broadband
132 Cremorne Street
Richmond VIC 3121

Complaints & difficulties with Australia Broadband

We’re not happy unless you are. Our team are available to assist with any difficulties you may be experiencing with your Australia Broadband service. Most issues can usually be solved by calling us on 1300 023 354. Please let us know how we can help, we’d love the opportunity to help get things running smoothly again. The cost of this call will be your standard call rate to a 1300 number.

If we’re unable to resolve the difficulty, you can lodge a complaint by email with our Customer Relations team at customer.relations@australiabroadband.net.au. We will review your complaint and do our best to resolve the issue quickly and easily.

If your complaint remains unresolved after you have contacted us, you may elect to ask the TIO to assist.