Office365’s top support questions

USC Upstate ITS would like to make you aware of the following answers to common support questions that will help you make full use of your new Office 365 account.

How do I login to my student email?

To login, go to http://mail.office365.com/ and enter your existing Upstate email address and password. You can also go to the USC Upstate homepage, click on “Current Students” and then click on the email icon. Please note that you will not be able to access your student email through login.live.com or outlook.com and will receive an error if you attempt to do so.

How do I reset my password if I’ve forgotten it?
If you need to reset your email password you can come to the help desk with a photo ID and change it. Online password reset is currently unavailable. We hope to have this working by Wednesday morning. Once that service is restored you will be able to go to http://password.uscupstate.edu to reset your password.

How do I access SkyDrive?

During the transition to Office 365 phase 2, your current SkyDrive account will still be accessible through http://skydrive.live.com but will not be linked to your email account. We hope to complete our transition to Phase 2 in the next two months. Your current Upstate password will allow you to access your SkyDrive.

For more information on Office 365 and the transition process, visit the Office365 webpage. For a tour of Office 365, check out the videos from Microsoft here.

As always, please feel free to contact the helpdesk with any questions or concerns at 864-503-5257 or email us at helpdesk@uscupstate.edu