Vacancy Details

Retail Sales & Marketing

German & French Sales Manager - Galway

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Job Description

German & French Sales Manager

Our client, a software company in Galway are looking to recruit a German & French Sales Manager for their site.

Purpose
As a Customer Success Manager, you'll be responsible for maximizing the value customers generate from solutions and in turn maximize the value that our client can derive from our customers for sustainable bookings and growth. Once a customer has made the initial transaction, you enter the scene and own customer relationships, ensure customer adoption, convert trial customer to paid customers, deliver measurable bookings results and create a culture of customer success
All members build a culture of curiosity and persistence, are hands-on and hold themselves accountable to the team. We think exponentially with a mind-set of abundance and are inclusive of other peoples' opinions.

Responsibilities:

Ensure adoption of products through personal product enablement, technical enablement and on-going support, leading to customers getting maximum value, as quickly as possible. This leads to conversion from no cost to paid, and upgrades of existing customers.

To do so, become an expert on the Digital Products, including implementation and development of use cases of Digital products connecting to top business goals and requirements of customers.

Work closely with customers to ensure Digital products are adopted into their teams' daily workflow, generating positive ROI and growing lifetime value

Maintaining visibility into product performance and customer feedback to communicate with Customer Success and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn.

Measure and work to increase customer satisfactions ratings such as Net Promoter Scores.

Act as primary escalation point for your accounts.

Facilitate regular Account Reviews with customers to confirm their goals are being met

Identify areas for customer growth: expanding users within an organization or cross-selling other Digital products.

Building customer advocates who will speak as a reference and share success stories in Digital events and content.

Customer Success Manager will represent the voice of the customer and work closely with internal teams to create an organization-wide culture of Customer Success.

Be an advocate for customers' product feature priorities internally and align with product team around driving product roadmap.

Partner with Go-To-Market team (includes Marketing team) to share customer stories and help develop marketing collateral.

3-5 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solution

For further information on this German & French Sales Manager role in Galway please contact Aisling Reardon on 091730022 / aisling@hero.ieCheck out all our open jobs on our website - www.hero.ie

Clients we are proud to work with

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,Human Resources ManagerChanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,Engineering Manager Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles. They have a very experienced and professional team, and bring an excellent regional, national and international perspective”.

Tom Horkan,Asst. HR MangerHollister ULC, Ballina, Co. Mayo

​

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,VP of Human ResourcesPivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”.

Orla Keady-Giblin,Human Resources ManagerIngersoll Rand – Thermo King

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,Human Resources ManagerChanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,Engineering Manager Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles. They have a very experienced and professional team, and bring an excellent regional, national and international perspective”.

Tom Horkan,Asst. HR MangerHollister ULC, Ballina, Co. Mayo

​

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,VP of Human ResourcesPivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”.