ABSTRACT:The concept of conflict, being an outcome of behaviors, is an integral part of human life. Where ever there is interaction, there is conflict. Conflict can be considered as an expression of hostility (unfriendliness or opposition), negative attitudes, antagonism, aggression, rivalry and misunderstanding.
WHAT IS CONFLICT?
A disagreement between people that may be the result of different:
– Ideas
– Priorities
– Preferences
– Beliefs
– Values
– Goals
– Organizational structures 1
MEANING OF CONFLICT:
According to Joe Kelly, “Conflict is defined as opposition or dispute between persons, groups or ideas”.
Nature of Conflict:
• Conflict occurs when individuals are not able to choose among the available alternative courses of action.
• Conflict is a dynamic process as it indicates a series of events.