“It is not being in the know, but rather having to translate between different groups so that you develop gifts of analogy, metaphor, and communicating between people who have difficulty communicating to each other.” – Ronald S. Burt From his great research on networks and social capital (via @howardrheingold)

Just read Dawn Foster’s lovely reminder for all Community Managers: Members Notice Everything and it’s so very true. No matter how buried the leak, small the change or minor the bug, your members will notice. Especially the passionate ones. Once you let the cat out of the bag, the information is public. That’s all there […]