Publication Date

Availability

Embargo Period

Degree Type

Degree Name

Department

Date of Defense

2012-11-15

First Committee Member

Howard S. Gitlow

Second Committee Member

Edward K. Baker

Third Committee Member

Steven G. Ullmann

Fourth Committee Member

Rafael E. Campo

Abstract

Deming-based Lean Six-Sigma management is applied to the Emergency Department (ED) of a large metropolitan university hospital to demonstrate the effectiveness of using Deming's approaches to improve processes which will allow a reduction in the length of time the patient remains within the ED. A Voice of Customer analysis is utilized to identify priorities for improvement. Change concepts are utilized for the development of the changes that will improve the ED length of stay. Control charts are used to illustrate the estimated effect of implementation of the proposed changes. A recommendation for further study is enclosed.