We have a brand new opportunity to join us as part of the Bermondsey team as an Operations Support Manager supporting our employees Nationwide! Candidates will have experience of running a great pub and will now be ready to share their knowledge to support General Managers at New Openings, Refreshes and where General Managers are new to the role.

A positive attitude, energy and enthusiasm, along with the ability to quickly build great relationships are a must. Ability to work flexible hours and a full driving licence is required. In return, we offer salary up to £30,000 (depending on experience), company car, bonus, pension and lots of fun!

Key information

Location: Nationwide field based role

Status: Full time

Level: Management

Reports to: Openings Manager

Job Purpose

To work shoulder to shoulder with our General Managers to support at New Openings, Turnaround sites & new appointments in role. To support and coach to ensure that process and compliance is delivered in line with company expectations. To support the project and openings team in all aspects of their day to day roles to ensure that everything is delivered with excellence.

Core Accountabilities

To provide short term support in undertaking the turnaround or project reset actions required at a pub

To support new managers into pub within their first few days

To be the experience in pub on new openings to support the General Manager in opening week

To assist in management of new teams, including setting up on Fourth, completing work books and assisting in managing their transition into Bermondsey

To support delivery days and blitz days for new openings

To support 1st stock take with Field Trainer, wet and dry

Report any property/supplier issues to the Launch Manager

Support new General Managers in making their three month sales plan live

Complete with a new GM End of week procedure and weekly envelope support

Support GM & trainer with any AM training required

Post launch support for 1 week after pub opens

Raise any issues from launch manager handover to GM

Support launch manager on keep in touch days if required

Provide feedback to Openings team on all visits

Identify process improvement or issues noted in current policy

Support in training in large business wide adhoc projects

Liaise with Operations Manager around support required post opening

Where required, carry out short term GM holds to support the business

Main Contacts

Guests

General Management Team

Pub Team Members

Head Office Colleagues

Operations Manager

Openings Team

Skills and Knowledge

Experience of running a pub business at Assistant Manager level or above

Ability to cover a large geography

Passion for being service lead

Excellent communicator, with both team members and guests

Organisational and planning skills

Understanding and experience of managing Profit & Loss account

Ability to adapt and deliver in a fast paced environment

Experience of leading, developing and coaching a team

Confidence, energy and a determination to succeed

Passion for delivering outstanding service

Key Performance Indicators

Pub Level compliance

Demonstrating our Vision and Values in your approach

Labour management to deliver budget

Accurate Stock taking

Reduced Cash loss

Fourth & UK Right to Work documents up to date for all new teams

Who are we?

Bermondsey Pub Company are an eclectic collection of pubs, bound together by a common vision to create a sense of belonging and individuality, ensuring an outstanding guest experience whatever the occasion. We create a positive environment, celebrate our successes and seek ways to have fun with our teams and guests.

Our pubs are only as good as the teams we create to run them, so we’re always looking for vibrant and passionate professionals with the drive to succeed and deliver our core values.