Planet 7 Casino Review

Planet 7 Casino launched in 2008 as part of several US-friendly casinos operated by the Ace Revenue Group. Game variety is great with over 130 games to choose from including live dealer games, slots, roulette and blackjack, video poker, and all your other traditional casino game favorites. All games are powered by Realtime Gaming Software so you can be assured that the games will be high quality, secure, and an all around great gaming experience.

The casino portion of Planet 7 Casino offers a wide variety of bonuses for new and returning players that include deposit bonuses, free casino chips, as well as other seasonal perks. On top of the attractive bonus programs, Planet 7 Casino also offers a VIP program that is made available to all players.

Perks include birthday gifts, cash redemption, casino insurance programs, and access to monthly bonuses not available to all players. The site does seem to go above and beyond to reward its loyal customers.

Many deposit and withdrawal banking options are available which make funding your account and enjoying your winnings a simple process. While the company had some early hiccups with their payment processing procedures (detailed below), they have since fixed these and reports from current customers and players are wildly positive. Payout wait times are around a week which is longer than the industry average, but reliability is high as opposed to some other sites in the industry.

Progressive jackpots, feature-rich games, and a large welcome bonus are just a few things you can expect at a site that claims to offer the best Vegas-style casino action online. We took their claims to heart as we gave Planet 7 a try; below is a detailed look at what we found.

We do our best to give full and complete reviews and not just look at the positives of a site. This information should empower you to make a much more informed decision about where you’d like to play.

Who Can Play

If you are at least 21 years of age and reside in any of the 50+ accepted countries, then you are eligible to sign up for an account at Planet 7 Casino.

Accepted players include those from the following:

United States

Netherlands

United Kingdom

It should be noted that over half of the accepted countries are restricted from accepting any of the bonuses offered by this casino. Players who fall within these guidelines will be notified via the cashier when a deposit is made.

The residents of the following states are not eligible to play at this site:

United States of America

Missouri

Maryland

New York

Kentucky

Who licenses this site for online gambling?

Planet 7 Casino is licensed for online gambling through the Government of Costa Rica. There are many different government agencies which can license a site for legal gambling operations.

Some players are hesitant to use those whom have been licensed in Costa Rica due to its more lackadaisical guidelines and monitoring. However, this casino is one of many that has proven to focus on the player experience and maintained a solid reputation.

What is the user base like?

This casino primarily caters to guests from the United States and United Kingdom. As such, over half of the user base is from these countries. You can expect to see an average number of players involved in site tournaments and will always find opponents at the live dealer games.

Banking With Planet 7 Casino

There are several deposit and withdrawal options for this casino. All funds are converted and displayed into US dollars to simplify the process. When you log into your cashier, you will see the available banking options and limits for your specific country. The site does not provide a general list on site or via customer service.

What deposit methods are accepted?

International pre-paid cards with Visa, Mastercard, or American Express are the preferred option for funding your account. All major credit cards with these logos are also accepted. For US residents, it is important to check and make sure your card allows foreign transactions. Casino support staff recommend GreenDot and Netspend as pre-paid debit card options for players in all countries.

Minimum: $30

Maximum: $250 per transaction; $1000 per day

Wire transfer through Western Union and MoneyGram are both available to US residents. Person2Person can be used by players who are located outside of the US.

Minimum: $50

Maximum: $1350 per transaction; $5000 per day

Neteller is the only eWallet accepted at this time. We recommend you check with customer service periodically to see if new deposit methods have been added.

Minimum: $30

Maximum: $5000 per transaction/ per day

What payout methods are accepted?

There are four payout methods available – check by mail, wire transfer, bank transfer, and Neteller. US residents are only able to use check by mail at this time. With the exception of those withdrawals made through Neteller, all other options may be subject to a $40 processing fee depending on the withdrawal amount.

Minimum: $100

Maximum: $2500 per week

What is the payout time?

It may take up to 14 business days to receive your payment from this site. Payout requests take between one and three business days to be approved or denied. This casino requests an additional seven days to process the payment and have it sent to your funding source. An additional one to three days for that payment to credit is needed for Neteller and bank/wire transfer. US residents can expect up to 14-days to receive their check by mail, creating a total payout time of up to 30 days.

Are there any limitations?

At this time, there are no additional limitations. As more banking options are added, the third party options may have their own self-imposed limitations on how much can be added or withdrawn each day or week.

Planet 7 Bonuses

When you register for an account with the link provided, you will be eligible to redeem the sizable welcome bonus offered by Planet 7.

$7,777 Welcome Bonus

CODE

1PLANET………………………………………100% up to $777

2PLANET……………………………………..100% up to $1,000

3PLANET……………………………………..100% up to $1,000

4PLANET……………………………………..100% up to $1,000

5PLANET……………………………………..100% up to $1,000

6PLANET……………………………………..100% up to $1,000

7PLANET……………………………………..100% up to $1,000

8PLANET……………………………………..100% up to $1,000

REDEEM

130%

MIN. DEPOSIT

$100

MAX. DEPOSIT

$1,000

ROLLOVER

25x on slot and keno games; 50x on table games & video poker

MIN. CASHOUT

$100.00

MAX. CASHOUT

No max cashout

LIMITATIONS

No limitations; eligible on all games

Additional Bonuses

You will discover a wide array of bonuses at this site. Each month there are options to win free casino chips, numerous deposit bonuses, and various daily promotions to help you get the most out of your casino experience.

Planet 7 Player Reward Card

Players are able to enroll in the Player Reward Card program. This third-party program gives you deeper account security by using a pre-paid credit card for all deposits and withdrawals. Your baking information is kept secure with the use of the PRC.

Even better, there are no fees associated with this card. The real reason to enroll is so that you can take advantage of the perks which include an additional 10% on deposit bonuses, guaranteed 7-day payouts, and free gifts. Essentially, this is a banking and rewards solution rolled into one which is perfect for regular players.

Planet 7 VIP Program

As a VIP member, you will have access to special promotions and the best bonuses this casino has to offer. The program consists of five levels, your levels dictate the specials available to you each month as well as how many comp points you can earn per wager. Comp points can be redeemed for cash. Unfortunately, repeated inquiries to find out how many points are needed to reach each VIP level and how many comp points can be redeemed for $1 came up empty. The casino host simply told us “we do not provide that type of information.”

VIP Level

Wager Amount to 1 Comp Point

Birthday / Anniversary Gifts

Casino Insurance Amount

1

$10

No

$0

2

$7.50

No

$0

3

$5

Yes

$10,000

4

$5

Yes

$25,000

5

$2

Yes

$50,000

Other Perks

Access to exclusive bonuses; Monthly insurance paid at start of each month

130% VIP Bonus

CODE

P7VIP130

MATCH AMOUNT

130%

MIN. DEPOSIT

$100

MAX. DEPOSIT

$1,000

ROLLOVER

25x on slot and keno games; 50x on table games & video poker

MIN. CASHOUT

$100.00

MAX. CASHOUT

No max cashout

LIMITATIONS

No limitations; eligible on all games

Game Selection & Software

Over 130 games are available at Planet 7. You will find games in several popular categories including live dealer games, classic and video slots, table games, specialty games, and video poker. New games are added regularly to this library and each month there is a chance to earn a 200% deposit bonus just for playing the featured game. The use of Realtime Gaming software brings one of the best graphic and audio experiences in the industry to your gambling experience with this online casino.

Slot Games

Classic and video slot games have been the popular choice at land-based casinos for decades. It’s no surprise that the same trend exists online. With this in mind, Planet 7 offers players a large selection of high-quality slot games. The majority of these games feature vibrant graphics and true-to-life sounds which are above industry standards. Of course there are still a handful of games which have sub-par graphics. For the best visuals, check out some of the newest games such as Ghost Ship and Aztec Treasure.

A small percentage of the games offered also have bonus features such as free spins or extra wild cards. Most of the game jackpots are below $10,000 but there are a handful with prize amounts over $1-million.

Roulette & Blackjack

The selection of roulette and blackjack games is relatively standard. There are less than one dozen total. Expect quick response play and on-par graphics with these games. The live dealer versions of both roulette and blackjack is where you can expect to get your money’s worth – so to speak. Starting bets are as low as $5 and you’re able to chat with other players during the game.

Video Poker

Video poker games are the second largest selection at this casino. You will find all of your favorites like 777’s Wild and Pai Gow Poker. These games feature crisp graphics which we definitely categorize as better than what is offered at most other online casinos. Several of the games also have exclusive bonuses which you can unlock as you play. Lastly, who doesn’t appreciate a good progressive jackpot with their video poker game? Check out the Caribbean Stud Poker game or others to access prize amounts of close to $2-million.

Specialty Games

If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7. Traditional European, French, and American Roulette are available as well as Hot Dice, War, and Sic Bo. The prize amounts are no more than a few hundred dollars and the graphic quality is sub-par with these games, but they are available for players who enjoy them.

Mobile Casino

There is no mobile application for this casino but the site is mobile friendly and allows you to play via the instant play feature on your tablet or mobile device. The graphics through the mobile site are the same quality you see online but the game response is much slower even when connected to high-speed wireless internet. Use of a tablet that functions like a laptop is necessary to get the best gaming experience through a device other than a standard personal computer.

What casino software is used at this site?

Realtime Gaming Software is the choice of this casino. Officially launched in 2008, this platform is known for its vibrant graphics and unique game selection. RTG is synonymous with high-quality in the world of online gambling which is why we are happy to see it chosen by this site.

What company verifies the games for fairness?

All games are tested by Gaming Labs International to ensure they are impartial. GLI is one of a handful of highly-respected testing agencies that help ensure online gambling sites are offering fair play to their customers.

Planet 7 Casino Reputation

How a casino handles its public persona is indicative of the type of experience you can expect with them. This casino is not without its faults and was subject to much scrutiny from players during the early years. Today, it’s one of the better online casinos which players, especially those based in the US, can choose from.

Who owns this casino?

Ace Revenue Group founded this casino in 2008. The company is based in the Netherlands and also owns a handful of other online casinos including Slot Madness and Silver Oak Casino. Sites created by this company carry the same theme of a professionally looking skin accompanied by top-notch game quality, large jackpots, and plenty of bonuses to go around.

Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?

When Planet 7 was first launched, there were numerous complaints about unfair game tactics, long payouts, and unclear bonus terms. As of 2013, the site and company have worked to build their reputation positively by being more transparent with customers, ensuring all their games are tested for fairness, and keeping players informed of specific bonus terms and payout time frames. While the site still has long payout times averaging at least 7 days, there have been little to no negative complaints about the casino in recent years.

Customer Support

How do I contact customer support?

Customers who have a problem with the casino or who have any questions can contact customer support through the following:

However, for better results, you are encouraged to use the Central Disputed System LTD link at the bottom of the casino homepage. This third party company works to mediate claims between users and the casino in a way that creates a positive outcome for all involved.

Is this an honest site?

Planet 7 has certainly experienced its share of growing pains during the early years. Today, however, the site works diligently to provide a quality gambling experience for all of its players. The attempts made by this casino to not only right old wrongs but also maintain transparency with their members are two of the reasons why we feel they are trustworthy and an overall good online casino.

Final Opinion

To be considered one of the better online casinos, you need to have a balance of quality games and bonuses as well as some unique features. Planet 7 achieves all of this and more. When you first access the site, you will notice a streamlined design that is not to flashy and is very easy on the eyes. Most importantly, the details you want to know such as current jackpot amounts, recent winners, the welcome bonus, and game features are front and center.

The use of Realtime Gaming Software allows this site to provide players with some of the best game quality available. The library of games is sizable with over 100 options which include several progressive jackpot games and live dealer games. Many of the slot and video poker games also have special bonus features which make them worthwhile to play. The welcome bonus is one of the largest we have seen and the numerous other bonuses certainly help keep this casino ahead of the competition.

One feature that stood out to us is the simple bonus terms for all types of bonuses. Overall, they exclude the same games and have the same rollover requirements. This makes it much easier to enjoy your bonuses whether you are choosing free spin, cashback, free chip, or deposit bonuses. The VIP program and Player Reward Card are both nice special features of this site but are hardly anything spectacular. Both are merely options if you want to get a little more bang for your buck and are an avid online gambler.

The customer service could use some improvement and some areas of the main website need to be updated. There is limited information on banking options for any player who is not yet a member. Once you download the software and access your cashier, the methods open to you will be presented as well as their limits. We feel having this information up front before you sign up for an account is better, however. The customer service is helpful but appears to have limited knowledge of more in-depth information about site operations and the games. In addition to that, the chat operators are a bit slower to respond as they not only deal with multiple players at one time but also multiple sites owned by this company.

In the end, we are determined that this casino lives up to its claims of providing a Vegas-style casino experience. The site combines just the right amount of flash and luxury to be appealing and professional looking. The available games and bonuses are enough to give players plenty of options without seeming overwhelming. Finally, Planet 7 has a 94% payout rate which makes us feel confident that it has overcome its initial shortcomings and progressed into being a reputable and preferred online casino.

This review was made by: play-casino-games-now.com
Rating: 3.4 out of 5

Dale| 6 Aug 2017
I wish I had seen these comments before making my deposit. Same problems trying to withdraw winnings. These people are a bunch of CROOKS don't go near them they should be outlawed and put in jail

KC| 19 Jun 2017
They don't pay out, they are crooks. I've been waiting 6 months for my $1,000 and constany get tbe runaround!!! These people are idiots! They would make more money running a legitimate casino.

Tanya curler| 28 Jun 2017 Reply:
Terrible with getting your money.very dishonest.i have had horrible experience and spent thousands.i have hired an attorney and thank God I have screen shots of the lies by many.They need to be held accountable.i will not stop until this is solved.

greg| 7 Jun 2017
Don't play at this casino or its partners you will not get paid I was approved 4 months ago and haven't seen a thing they will not return your email or phone call

Tina Landry| 2 Jun 2017
I have been trying to get my money from planet 7 since January 2017. I had a approved withdrawal. They will not answer or r turn my phone calls. Very crooked casino. Do not play with them.

marty| 26 May 2017
Your CommentIt's impossible to get them to pay you!! I used 3 different cards on this site and in order to get a payout they need the documentation for all cards.. The two Visa cards I used i was able to get them all the info needed, but with the 3rd card was a Visa gift card. Because the Visa gift card is not linked to my address and was a temporary card they won't allow a payout. Doesn't matter that the Visa gift card I used 6 months ago. The most recent card I used was the time when i won and they still wont pay me. PLAY ELSEWHERE THERE CROOKS

Dawn| 13 May 2017
An underage person created my account with my information. The 888 phone number asks me to leave a message, and the "chat" guy said acct would be deleted within 24 hours, but no email can go out confirming such and GE closed chat.
This is illegal. There us no way for me to close the acct that I can see. Can anyone help with info on closing acct?

Cole| 9 May 2017
This is sad. This Casino is a scam. They are terrible and will take your money. I got a call from a guy on Saturday, he offered me a 'bonus' usually only available to VIP members. BTW, i've spent thousands on this sent yet I am still a normal member LOL!! So this guy sets up my bonus so I can deposit Tuesday and get money (as I normally do). Well my free spins stop working so I message support. The first guy claims that the guy I talked to wasn't a part of the Casino. I tell him he obviously was because how did I get the bonus offer if I am not a VIP and one of their staff didn't put it in. He says "i don't want to argue, if you had won 100 million it wouldn't of mattered. You would of lost your money because you can't have this promotion" . Then he disconnects after I asked for a manager. The next guy also refuses to let me talk to a manager and he takes away the bonus. He says it was my fault. He ask if he can help me with something else, then i say yes, he waits 5 seconds while I am typing to ask how can this casino offer a loyal player a bonus knowing i would lose my money no matter what and not even apologize? Let alone try to make it right. To know my 200 would of been charity to them because even if I had won a million, they would of used a 'loop hole" like scammers to deny me any winnings at all. I am typing for literally 5 seconds and he post 3 messages quickly via copy past. Havent' heard from you in a while, then a message about his service then a good bye message ..instantly and leaves...then I get a Survey after! Are you kidding me? How much did they pay you to rate this site high? The payouts are a nightmare and takes months and months. It wasn't fixed, its worse than ever. Take my warning, DO NOT JOIN THIS CASINO. They took 4 1/2 months to pay me 1800 and my original cash out was for 2200 but i was charged 400 in random fees and non sense they don't list. I had to submit my paper work to 9 different people. It takes 2 minutes to make a deposit and 135 days to get a check. How sad.

Tanya curler| 1 Jul 2017 Reply:
I have multiple withdraws I'm waiting on.ive been hung up on by one guy and everyone has a different answer to the same question.i screen shotted my chats with the proof of being told my deposits we're getting wired and they did not get wired.Anyone know how to contact the person who is the one who has power.I need the top notch personYourment

candice| 8 May 2017
Your save yourself time heartache and $ thiscasino dont payout u had a 400$ payout november17th and its now may 2017 annd still nothhing! Comment

paula| 28 Apr 2017
This is way too good a review for this casino - there are many many casinos out there and this one is the worse for payouts. I've won more money here but have lost it due to their messed up rules around mixed funds and they're slow =a*S payment system.. if you can play somewhere else, please do.

Dominic| 12 Apr 2017 Reply:
Yeah its really crazy the run get on chat. I put in withdrawal Nov.17 2016 and it was approved I continually got the run around had to resend all info I had given them before in Dec. cause my paperwork expired. Never was told that during the whole back and forth process. I figured I would put my withdraw in and have the money before holidays,WRONG!!!!!! Finally received Feb. 7 2017. I made sure I gave info for wire transfer on my latest withdraw and already contacted chat and got 3 different answers from chat reps. Check out all the reviews and withdraw complaints they have on askgamblers web. I was blown away.

Nikki| 28 Mar 2017
Worried after reading all the reviews about getting my payout. Has been 5 bussiness days already and I am being told my documents have yet to even be approved. The phone number on websites is set up going straight to a recording stating leave name and number and will get a call back, Yet to recieve a call back. Wanting advice as to if I should worry about getting my payout??

Pat| 28 Mar 2017 Reply:
I've submitted my documents 21 times for approval they state that they are not legible period I would state that you go to the dispute resolution or to the Costa Rican gambling board that they are registered with and file a complaint