Service User Guide

Ticket Award and Upgrade Award are not applicable to the segment between Americas and Guam via Korea.

In case of a travel itinerary that includes both international and Korea domestic flights, mileage is deducted for both the international and domestic flights according to the mileage redemption chart.

Peak season Details

Peak season travel requires the redemption of more accrued miles than other seasons.

If seasonality is different for each one-way direction, seasonality will be applied separately.

For travel to and from Korea, seasonality is determined by each one-way flight segment based on date of boarding.

For travel via Korea, the first boarding date of the journey per each sector will determine the season.

Validity of Award Tickets

Award tickets are valid for 1 year from the issued date.

Award tickets are not extendable.

Change and Refund

In case of changes in an itinerary, changes may be restricted depending on the modified route and schedule, or additional mileage deductions, taxes, carrier-imposed fees or a reissue charge may be imposed.

*Charge for Change

If a part of an award ticket is not used, miles for the unused portion can be reinstated after the used miles and refund fees are deducted.

*Charge for Refund

Charge for Refund Details

After January 21, 2019 (Based on the refund date)

Category

91 days before departure

Within 91 days before departure

After ticket expiration date

Korea
Domestic

500 Miles

3,000 Miles

International

Free of charge

3,000 Miles

10,000 Miles

The no-show penalty for no-show passengers will be imposed separately from the reissue or refund fees. The same amount of the no-show penalty as it is in the case of a revenue ticket will be charged to a bonus award. Penalty can be various, depending on the currency of departure country. (No-Show Penalty Amount)
However, in case of refund after no-show, its penalty will be charged by miles. (Long Route 12,000 miles / Medium Route 7,000 miles / Short Route 5,000 miles / Korea Domestic 500 miles)

SkyTeam Bonus Terms and Conditions

Note : Please be noted that awards availability is dependent on the operating carrier. Airline partners awards are also subject to the change of schedule and miles required for flights according to their regulations. Please contact Korean Air Service Center for the detailed information.

Partner Airlines Bonus

Redeem your miles for award travel on other Korean Air partner airlines.

Change of Itinerary

Partial change in itinerary is eligible with fee applied as below (must re-issue the ticket at Korean Air ticketing office)

* Fee (based on the request date of change)

Until July 31, 2017 : Free

After August 1, 2017 : KRW 30,000

Refund (Cancellation)

Refund is only eligible when the ticket is completely unused, partially used ticket is ineligible for refund.

Partner Airlines Award Terms & Conditions

Partner Airlines Award Terms & Conditions

Coupons must be used in sequence of proper order, and ticketing is permitted when all segments hold confirmed seats. Reservation can be made at a Korean Air Ticketing Office and Service Center, and awards can be issued only at a Korean Air Ticketing Office and are not available at the airport.

Child and Infant

No infant and child mileage discounts are applicable: The same miles with adults will be redeemed in case of seat occupation.

Validity

Valid 1 year from the date of issue. Extension of validity is not permitted.

Eligible Itinerary

The departure and arrival cities must be of the same country. Itinerary must be consisted of single airline, and codeshare flights are not applicable. Only direct flights must be flown between origin and destination. Additional miles apply for additional segments. (Exception : Alaska Airlines, GOL Linhas Aéreas Inteligentes ) Partner Airlines Award is valid only for round-trip.

Family Plan Applicable

You can endorse your miles or use Family Plan for Partner Airlines Award.

Open-jaw travel

Open-jaw travel is applicable only once at the destination.

Note: Please be noted that awards availability is dependent on the operating carrier. Airline partners awards are also subject to the change of schedule and miles required for flights according to their regulations. Please contact Korean Air Service Center for the detailed information.