Claims processing continues during Coronavirus outbreak precautions

It’s an unprecedented time for all of us, but Claimlinx will continue business processes without interruption. There are a lot of changes to daily life for many across the country because of the national outbreak of Coronavirus. Our service teams would like all of our clients and members to know that we will continue to be available during regular business hours.

No Changes to Regular Processes

At this time, ClaimLinx employees are prepared to continue service to clients and members as usual. Our teams are able to work remotely or in offices distanced from each other so as to comply with the social distancing rules outlined by the Center for Disease Control.

That means claims will continue to be processed on schedule. Team members will also continue to be available by phone, email and live chat. We will be maintaining our regular office hours for questions about claims, coverage or other issues.

However, we will be suspending any in-person education or renewal meetings with the service team until further notice. Administrators may contact service@claimlinx.com, if they have not heard from our team already, to talk about alternative options for any upcoming meetings already scheduled.

Changes to in-person meetings are the only adjustments to our services anticipated at this time, though.

Other Precautions You May Need to Take

We encourage all members to be aware of the strain an increase in local Coronavirus cases would put on the healthcare system. That may include both hospitals and providers’ offices. That may mean you may have to reschedule appointments or other planned procedures.

Please also think about any regular prescriptions you or your family members may need in the coming weeks. Many stores have more limited hours, or may be experiencing a higher than normal number of customers.

The healthcare providers in your local area are likely to be changing their approaches quickly as this situation evolves. Please be proactive about any regular services you or your family members may need. Contact your provider’s office about any changes they may be making in the coming weeks.

Resources Are Available

We know this may be a challenging time for many of our clients. But the one thing they will not have to worry about is claims processing. There should be no interruption in our services, but please look out for any future communications from our team members.