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Frequently Asked Questions

For your comfort, we have live-view camera access so that you can check in any time on how your child is doing. Once your child is enrolled, we’ll give you a special password and username for security reasons. This means that even from the office, you can also enjoy watershed moments in your little one’s development.

After logging in successfully, you’re automatically directed to the webcams of the centre where your child is enrolled. There is a time-out function for added security.

Your child’s safety is our priority and we’ve invested in premium security systems at each centre – including live view cameras, an alarm system and a security staff member manning the gate at peak times. All our employees must have police clearance before joining our team.

All Opti-Baby & Kids centres have an open-door policy for parents of enrolled children – we welcome you to visit any time during the day. If you are unable to fetch your little one for any reason, you need to authorise someone you trust to pick up your child. You need to send written authorisation, and the bearer of authorisation must show us proof of ID.

At Opti-Baby & Kids, we take hygiene extremely seriously. For example – among other things – we make sure children don’t share bottles and cutlery, and all our employees wash and disinfect their hands regularly. We follow a thorough selection process when we employ our teachers and facilitators, who must strictly follow our hygiene standards.

Opti-Baby & Kids centres are closed for a mid-year break (approximately one week, usually in June or July) and for a year-end break of four weeks over December-January, linking closely as possible with the calendar of other schools. You’ll get a year planner from us with these dates.

That’s a personal choice that depends on your circumstances. Some parents feel that they don’t want their child travelling for an unnecessarily long time, so they prefer the close-to-home option. It’s worth thinking about travel time and traffic at drop off and pickup times.

Other parents prefer knowing that their child is nearby in case of an emergency, so they go with the centre that’s closest to their office. Consider the convenience factor when you or the other parent is on leave, or when your child is sick.

We fully support breastfeeding. You’re welcome to send breastmilk to school, in fact, we encourage this for the first couple of months. You can also visit the centre to breastfeed your baby during the day.

We believe in positive discipline, and we use techniques like positive reinforcement, modelling, redirection, expressing emotions in words and distraction. We teach rather than punish. This helps your child to eventually learn to take responsibility for their behaviour. Our approach is to promote positive child behaviour and prevent negative and risky behaviour.

Potty training is part of the great service we offer, but it needs to be a joint effort between home and school. Our trained teachers and assistants will help you with this. We potty train when your child is emotionally and physiologically ready for this step (usually somewhere between 2-3 years old).

You can log in to our live webcam at any time. We also keep in close communication with you through your child’s daily file, where we write notes on what happened each day, including their nap times, toilet routines and any milestones or observations.