Ryan Hawks was a dynamic human being with a passion and love for the mountains and skiing. He began his love affair with the mountains at the age of two and that love affair never ended.

The Flyin Ryan Hawks Foundation was developed to INSPIRE young people to live every day all day and never stop exploring life; to EXPOSE them to the world of outdoor adventure; and to TEACH Ryan's principles of living and core values.

Ryan was a Burlington, VT local who grew up skiing Sugarbush and Mad River Glen, was a full-time competitor on the Freeskiing World Tour, and a personal friend and ski buddy of the Ski The East crew.

We encourage you to contribute to the foundation in any way possible.... whether it's the purchase of any of the offered products in the store, or if you decide to make a contribution to the foundation directly. Every little bit helps with the goal of building The Flyin' Ryan Hawks Foundation and passing the torch to the next generation of passionate skiers.

Shortly after Ryan passed away, his family discovered on his computer a document Ryan had written labeled: “Ryan’s Core Principles for Living.” Astonished by the simplicity and the reaction of those that read them, his family decided to share the principles with as many people as possible to inspire people to adopt their own principles for living. Below are the principles as written by Ryan…

Ryan's 13 Core Principles: 1) Live every day, all day 2) Never stop exploring life 3) Never lose my adventuresome attitude 4) Be the best friend I can be 5) Be the best brother, son, uncle I can 6) Look out for others 7) Look out for myself 8) Look out for our surroundings 9) Be self-sufficient 10) Don’t be afraid to ask for help 11) Work hard 12) Live easy 13) Live simply

100% Awesome Guarantee

We take great pride in offering the most radical apparel and accessories. If you don’t look better, feel better and lead a more richer and fulfilling life after purchasing from us, please return your items within 60 days of receiving your order for a refund or exchange.

Contact

802-871-5133

FAQ3

FAQ

FUN ANSWERS to QUESTIONS

Got a question? Get ready for some fun answers because we want to make your online shopping experience as splendid as possible. We’re psyched that you’ve considered shopping with us (or maybe you’ve already bought something – thanks!), so we strive to answer all your questions. We hope the list below will keep you from thinking too hard so you can focus on picking up some sweet gear from Ski The East. If you have a question that’s not answered below, just hit us up here:

Will it arrive by Christmas?

YES it can! Here's how it works:

1) Place order by 12pm Noon E.S.T. and your order will ship same day. Place order in the afternoon or evening and your order will ship the next day.

2) You must provide a shipping address that is verified by USPS or UPS, depending on which service you choose. Some addresses do not work with USPS, where we are unable to print a shipping label, and therefore a PO Box or alternate address must be provided.

3) Because of the holiday rush, there is a small chance there may be an out-of-stock issue (inventory can sometimes be off by 1 unit). We'll contact you within 24 hours if this is the case and resolve your order as quickly as possible.

CHRISTMAS CUT OFF TIMES:

UPS Next Day Air: Thursday, Dec. 22 at 12pm noon. Your order will ship on Thursday and deliver on Friday. UPS does not deliver to residential on Saturday.

USPS Priority Mail: Thursday, Dec. 22 at 12pm noon may reach some locations in 1 day but cannot guarantee. Any state in New England is a "good bet" because we ship from Vermont.

Is Ski The East a secure online store?

Absolutely. To ensure maximum security, the Ski The East Store uses a 128 bit SSL certificate, the same encryption device that many online banks use. We do not store credit card data. Your billing information is only used to complete your most recent purchase. For further assurance, you will notice an “s” added to the beginning of the web address (“https://”) from the moment you click the “checkout" button (regardless of whether or not you follow through with your purchase). This signifies that you are browsing on a secure platform.

What credit cards do you accept?

All the major big boys: Visa, Mastercard, American Express, and Discover.

I’m old fashioned (we don't judge!) and I don’t trust shopping at online stores. Can I order by email or phone?

Email orders: Please email your order details and phone number to service@skitheeast.net. Once your email is processed, and your desired items are confirmed available, you will receive a phone call so we can acquire your credit card information and complete the transaction. Phone orders: Please call our office at 802-871-5133 to speak with a real human, not robots. Once your desired items are confirmed available, you can then provide your credit card information to complete the transaction. You will be emailed an automated receipt once your payment clears.

When will my order ship?

Due to order processing and our small shipping team, your order will typically ship from our warehouse within 48 hours (1-2 days).

The fastest shipping method we offer is Priority Mail, which takes 1-3 days in transit. First Class Mail is also pretty fast with 2-3 days transit time for shipments. Within Northern NY and most all of New England (parts of Northern Maine excluded), your First Class package will only take 2 days in transit.

So to do the math, please factor a minimum of 3-5 business days for our gear to leave Williston, Vermont and arrive at your doorstep. Note that USPS does deliver on Saturdays.

We also offer USPS Parcel Select, which is a slower shipping method than Priority (and usually cheaper), and has undetermined transit times. But if you live within the Northeast, it typically won’t take too much longer than Priority to arrive. If you live a far distance from our HQ in Vermont, like in the Southern Atlantic, Mid-West, Rockies, West Coast, or outside of the continental U.S., then obviously please expect a longer transit time.

On occasion, USPS International packages may be held at Customs for an undetermined amount of time and delay the shipment.

We apologize for any inconvenience this shipping time frame might cause. We are a small operation and are always working towards streamlining our shipping policies for the future. Thanks for you understanding.

What carrier do you use to ship?

Your order through the Ski The East online store is shipped via the United States Postal Service (USPS). We offer tracking information for all shipments except if you only order stickers. You should receive an automated email with a tracking number once your shipping label has been created. Please let us know if you do not for some reason.... typically it means that you have entered an incorrect email address during checkout, or in the more uncommon scenario, your order was not successfully processed.

How does the Ski The East online store calculate shipping costs?

Ski The East determines shipping costs through direct integration with the United States Postal Service (USPS) shipping rates calculator. All shipping costs are quoted based on weight, size, zip code, and a flat rate handling fee.

* If you only order 6 or less Sticker Packs then your order will automatically be shipped via USPS for a flat rate of $3. This makes small quantities of stickers more affordable. Sweet.

Are there any limits to your shipping destinations?

The Ski The East online store shipments are limited to destinations within the USPS delivery area. We do ship globally, but unfortunately, not all international orders can be processed through our checkout. You should be notified if your order is unable to be completed because of these limitations. We apologize in advance for any inconvenience.

How can I be sure the stuff I’m buying is quality?

Are you serious? Ski The East and the Ski The East Store only sell merchandise that we are proud to be offering and that we would wear or use ourselves. If you have any questions regarding more specific information on a product than what is listed in the Ski The East Store, please do not hesitate to contact us: service@skitheeast.net

What are you return and exchange policies?

My order is missing something or I was sent the wrong item(s)… what do I do?

Firstly, our sincere apologies for the complications with your order.

If you were sent the wrong item, or if an item is missing, please report it by sending us an email:service@skitheeast.net

At the expense of Ski The East, we will happily take back any incorrect item and ship the correct one with no additional cost to you. If you’re missing an item that you ordered, we’ll ship it out asap with no additional cost to you.

We’re only human, and mistakes happen, but we guarantee we’ll smooth things out for you. The last thing we want is for our customers to wait an eternity to receive their gear. We want people enjoying our sweet store products as soon as possible in every corner of the globe, so we’ll do our best to make sure that happens.

Does Ski The East offer gift certificates?

YOU BETCHA! Not sure what to get yourself or buy as a gift for someone else? Stop stressing and make it easy. Please note, Gift Certificates can not be returned.