AT&T.net Mail - Unable to sign-in / load chat/messenger

AT&T.net Mail - Unable to sign-in / load chat/messenger

This problem started yesterday out of the blue...

I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on. When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline. This is happening in both FireFox 19.0.2 and IE 8.

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Please see my earlier post in this thread and send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Thanks!!! I didnt even know I had a message there until you told me. LOL

I replied back to Ryan. The general response was that it would have been nice for Yahoo to acknowledge the problem and send a communication out that it is working to resolve the issue with an expected restoration date.

Its customer service 101. I am probably preaching to the choir, but....

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