Obtaining Copy of Police Report

What do I do if the Citizens Online Reporting System is not right for me?

Answer

If your incident is an emergency, please call 9-1-1. If it is a non-emergency, please call our Communications Center at (925) 935-6400.

Question

What is a known suspect?

Answer

A known suspect is when you or someone else knows the person or where to find the person who committed the crime OR you or someone else knows the license plate number of the vehicle the suspect(s) were in or there is video of the suspect(s).

Question

What if this happened outside of the City of Walnut Creek? Can I file a report using the Citizens Online Reporting System?

Answer

No. Please contact the Police/Sheriff's Department within the jurisdiction where the incident occurred

Question

What does "Owner Applied No." mean?

Answer

This term means a permanent engraving or etching that has been applied to a piece of property for identification purposes.

Question

Can I provide a copy of the temporary report to my insurance company?

Answer

You will need to find out from your insurance company if they will accept it.

Question

When can I expect a response from the Police Department?

Answer

The Department commits to respond to our citizens within five (5) business days.

Question

Can I submit additional information after I send my original report?

Answer

Yes. The online reporting system allows for supplemental information to be added after the original report has been filed.

Question

What if I file a report for lost or stolen property and I find the property at a later time?

Answer

Please file a supplemental report through our online reporting system, advising us that your property has been found/recovered.

Question

What if my child’s identification is lost or stolen with mine?

Answer

If your child's identification was lost/stolen during the same incident, please file a supplementary report under each additional person’s name using the report number that will be provided to you.

Question

Should I cancel my credit card if it is lost or stolen?

Answer

Yes, contact your credit card company immediately. If you file an online report of a lost or stolen credit card, please indicate in the "Incident Description" box whether or not you have canceled your credit card.