Frequently Asked Questions

Once you choose a plan, which has a limited number of Stores, Registers, Users, Warehouses or Products allowed, you can choose add-ons to customize what you want to pick up.

Do you charge per POS order for my Brick and Mortar store?

No – we charge a fixed amount per store per month. It is only for your online channels like Amazon, eBay, Magento, Shopify, etc. that we charge per order.

Can I carry over unused stores, users, etc. to my next period?

Once the period of you subscription expires, a fresh subscription needs to be created

How do I pay?

Once you start our free trial, you can either pay from the My Accounts Page or reach out to us at support@primaseller.com so we can help you complete your subscription.

I want to only use your online integrations and not your POS. Is that possible?

All our plans include atleast 1 POS. If you have orders that are very high (more than 5000 per month), please reach out to us at sales@primaseller.com and we could work out a plan for you.

Do you charge for additional online integrations?

No – we do not want to penalize you to sell in multiple online channels. We only charge you when you earn money in the form of an order from any of these channels. While we do not make custom integrations, we will constantly keep adding to it.

What if I do not like your product?

We provide a 14 day free trial for you to evaluate our product. Please feel free to explore and reach out to our support team to figure out how the product suits you. Once paid, we do not refund. However, you need not renew your subscription. Fingers crossed, this wont happen. 🙂

What setup data do I need before I get started?

Pretty much only your product catalogue – an excel file that has all your Product Names, SKU Codes and Pricing. You can also create your catalogue one by one if you’re just beginning to start your business. If this is already available in any of your online channels, we can fetch and auto-create these products.