Elise Kephart's Blog

I can't stress enough the value and importance of phone training. While I realize as you read this, your focus may be on digital advertising, social media and all the newer forms of media...the customers are still going to pick up their phone and call in with questions or availability. A phone up when properly handled is the easiest form of appointment or lead. Phone skills are still so important when it comes to automotive sales. …

In this business we focus on all the steps to the sale. Over the course of the last couple years, even with the technology that is revolutionizing our industry, one of the most important talents to have is THE PHONE.

When you read that last sentence, I have to assume many of you are cringing as it's the flaw of our business for many. How many times do Managers have to harp on salespeople to MAKE THEIR calls? And of the people making their calls, what is the quality of the phone…

You need to be a member of DealerELITE.net to add comments!

Great post. At the end of the day consumers buy from people they trust. Price has never been the main reason for a purchase just a ticket to the game. Continue to do the great things you do that encourage people to go the extra mile to buy from YOU!!

My name is JIll Zuckerman, Founder of JRZ Media, Carloanasap.com and The Quality Control Alliance. We are pretty much the "police" in the auto finance lead industry cleaning up quality and making sure our Dealers are getting quality, fresh, exclusive auto loan consumer leads. We have been in the industry for 10 years and our goal is delivering Quality and dealer happiness. We have implemented a lot of protocol and filters to make sure only the highest quality lead goes to dealerships in our network.

Give me a call tomorrow, I can get you the best quality Auto Finance leads in the industry. We have a network of lead providers that generate top notch quality, have the best innovative filters that make duplicates extinct and verifies the consumer data is correct and fresh!

We manage and montior all the leads for our clients to make sure they are qualified , real time consumers looking for a car. All my lead providers have verification so by the time the lead gets to you via live transfer or into your crm,all you have to do is your job.. sell them a car :)

Give me a call ASAP so I can get some details on where you are looking for quality leads, we can go over pricing and get you started with one of our buyers that will meet your criteria.

I encourage you to register your dealership at www.womencertified.com/topdealerships ! Your dealership can participate in a program that will provide them the insight and findings to help them improve their customer experience and potentially qualify as a Top dealership!

And of course would love to speak with you about the program! Call me directly at 954-922-0846. Have a great day!

If you need an auto transported for a customer, please call me and get a quote. We would love to extend our services to your company. Just try us out. Maybe we can save your company some money. Thanks, Jason

In my career, I have trained over 200 warranty administrators and zero horses. The reason for that is that I know warranty like I know my own name and I know nothing about training horses. In fact, when they put me in the old folk’s home, I will…

Among the eight key traits that game changers possess and consistently bring to all that they do is enthusiasm. What separates the game changers from the other three performance groups (undertakers, caretakers, and playmakers) in terms of…