What is process mapping?

Process mapping is the first step in a process automaton strategy. It’s an approach for non-technical business people to work across departments and functions to document their current business processes and operational decisions, and to discover new opportunities for innovation.

Elevations Credit Union (ECU) used the IBM Blueworks Live™ cloud-based offering to document and link processes, gaining a more comprehensive understanding of its interdependent procedures.

71%

Increase in productivity

In the Blueworks Live-enriched environment, Elevations’ underwriters can handle, on average, 71 percent more loans.

What is process mapping?

Process mapping is the first step in a process automaton strategy. It’s an approach for non-technical business people to work across departments and functions to document their current business processes and operational decisions, and to discover new opportunities for innovation.

Elevations Credit Union (ECU) used the IBM Blueworks Live™ cloud-based offering to document and link processes, gaining a more comprehensive understanding of its interdependent procedures.

71%

Increase in productivity

In the Blueworks Live-enriched environment, Elevations’ underwriters can handle, on average, 71 percent more loans.

Why is process mapping important for my business?

Process mapping enables you to gain a much better understanding of your business processes and decisions, and to identify specific areas that are ripe for automation.

With a collaborative approach to process mapping, subject matter experts from multiple areas of the business can work together in a virtual environment to document and improve the business processes and customer journeys that run your business.

How do I get started with process mapping?

Whether you’re a small company or a large organization; whether you want to implement within a single department or across your enterprise; you can get started quickly with IBM’s cloud-based process mapping/discovery tool, IBM Blueworks Live™