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Complete Wi-Fi – only we guarantee wi-fi in every room

New Complete Wi-Fi uses Wi-Fi Discs to extend your hub’s signal. And it’s backed by a guarantee you won’t get from any other broadband provider.

Complete Wi-Fi – only we guarantee wi-fi in every room

New Complete Wi-Fi uses Wi-Fi Discs to extend your hub’s signal. And it’s backed by a guarantee you won’t get from any other broadband provider.

New to BT broadband? Check availability

Already got BT broadband? See your deals

Complete Wi-Fi packages aren’t available where you live yet

You won’t be able to get broadband with Complete Wi-Fi included, but check out our other great deals. Once you’ve got broadband with us, you can buy the wi-fi kit you want to make your signal go further and faster.

See if you can get Complete Wi-Fi

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With our Complete Wi-Fi Guarantee, you’ll get seamless coverage from the basement to the attic.

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Wall-to-wall coverage in every room

A smart network

throughout your home

With Complete Wi-Fi, we guarantee a strong signal in every room of
your home. Wi-Fi Discs help to reduce buffering and dropped connections, so getting online from every corner of your home has never been easier.

Powered by our Wi-Fi Discs

Unlike wi-fi extenders you can buy on the high street, Complete Wi-Fi technology creates a single, smart network by connecting Wi-Fi Discs with your Smart Hub.

Powered by our Wi-Fi Discs

Unlike wi-fi extenders you can buy on the high street, Complete Wi-Fi technology creates a single, smart network by connecting Wi-Fi Discs with your Smart Hub.

With our new
generation Smart Hub

Your devices will automatically connect to the hub or disc with the strongest signal, guaranteeing a flawless wi-fi connection. How smart is that?

Not only will you get wall-to-wall coverage, you’ll also get faster wi-fi speeds, so you should be able to stream HD content anywhere in your home. A four bedroom house could see an increase of up to 25% around the home with just one Wi-Fi Disc.

Faster wi-fi speeds

Not only will you get wall-to-wall coverage, you’ll also get faster wi-fi speeds, so you should be able to stream HD content anywhere in your home. A four bedroom house could see an increase of up to 25% around the home with just one Wi-Fi Disc.

Award-winning wi-fi

Complete Wi-Fi has been attracting a lot of great reviews – and we’re proud to say it’s now a Which? Best Buy too.

Our app helps you to manage your wi-fi network to make sure you’re getting the strongest signal around your home. It’ll even work out where to put your Wi-Fi Disc, and check the strength of your wi-fi signal in every room.

Our app helps you to manage your wi-fi network to make sure you’re getting the strongest signal around your home. It’ll even work out where to put your Wi-Fi Disc, and check the strength of your wi-fi signal in every room.

BT are the only broadband provider to offer a Complete Wi-Fi Guarantee.

With Complete Wi-Fi we’ll automatically send you our new generation Smart Hub and one Wi-Fi Disc to extend your wi-fi signal around your home. This is enough for most homes to get a signal everywhere.

If this doesn’t give you signal in every room, we’ll send up to two more Wi-Fi Discs free of charge. And if for some reason you still don’t have signal in every room, you can get £20 back.

How our guarantee works

BT are the only broadband provider to offer a Complete Wi-Fi Guarantee.

With Complete Wi-Fi we’ll automatically send you our new generation Smart Hub and one Wi-Fi Disc to extend your wi-fi signal around your home. This is enough for most homes to get a signal everywhere.

If this doesn’t give you signal in every room, we’ll send up to two more Wi-Fi Discs free of charge. And if for some reason you still don’t have signal in every room, you can get £20 back.

Get Complete Wi-Fi with BT Superfast Fibre

New to BT broadband? Check availability

Already got BT broadband? See your deals

Complete Wi-Fi packages aren’t available where you live yet

You won’t be able to get broadband with Complete Wi-Fi included, but check out our other great deals. Once you’ve got broadband with us, you can buy the wi-fi kit you want to make your signal go further and faster.

See if you can get Complete Wi-Fi

Already with us?

See if you can upgrade to broadband with Complete Wi-Fi.

New to BT?

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Please enter a valid postcode

Landline (optional)

Please only add your number if you’re
happy for us to call you about the
products and services that are available
to you.

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Don’t have broadband with us?

If you don't have broadband with us already, check out our deals with Complete Wi-Fi for new customers.

Postcode

Please enter a valid postcode

Landline (optional)

Please only add your number if you’re happy for us to call you about the products and services that are available to you.

Please enter a valid landline number

Don’t have broadband with us?

If you don't have broadband with us already, check out our deals with Complete Wi-Fi for new customers.

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With our Complete Wi-Fi Guarantee, you’ll get seamless coverage from the basement to the attic.

Frequently asked questions

It's our guarantee to deliver a strong wi-fi signal in every room of your home. We'll send you a new Smart Hub 2 and single Wi-Fi disc to get you started. This covers the majority of homes, but if you still need more we'll send up to two extra discs free of charge. And if for any reason you can't get a signal everywhere, you can get £20 back. Only selected BT Plus packages include the Complete Wi-Fi Guarantee.

Ultrafast Fibre is our latest fibre optic broadband. It delivers ultrafast download speeds of over 100Mb, letting everyone do everything they want online – all at the same time. Whatever you're streaming, downloading or watching, Ultrafast Fibre has the speed you need to connect with the things you care about.

Important information

The legal stuff

Each year from March 2020, the price of your SIM Only, Data SIM, Family SIM, tablet, mobile phone, mobile broadband, broadband and landline plan and most of our other prices will increase by the rate of inflation (the Consumer Price Index rate published in January of that year). This includes call charges, features and plans. Other terms, prices and products, like BT TV or BT Sport, might also change during your contract. See bt.com/prices for details.

*Family SIM saving compared to the same number of individual SIMs bought on our standard SIM Only plan.

The BT Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.

93% of calls dealt with in UK and Ireland, some specialist teams are located offshore.

Complete Wi-Fi guarantee: We’ll send you up-to two more discs to ensure a strong signal in every room of your home. If you still can’t get a strong signal we’ll give you a one-off credit of £20 off your next BT bill. Guarantee only applies when your Smart Hub2 is connected to the internet and does not cover broadband faults. For full terms see bt.com/legalstuff.

91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed. Superfast Fibre is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply.‡

BT Plus

BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms. Broadband Backup, Mobile Data Boost and Fastest 4G Speed apply to BT Mobile plans on the same billing account as your Plus Broadband. Keep Connected Promise: You’re covered for eligible faults, which means 94% of issues reported. 4G coverage required. See bt.com/BTPlusterms. You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault only. Telephone support: 93% of calls dealt with in UK and Ireland, some specialist teams are located offshore.

New Customer Packages:

Broadband 15GB

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. For new BT Broadband customers that sign up for 18 months. Price from month 19 currently: £40.49 a month. Includes Unlimited Weekend Calls, 15GB usage limit, BT Virus Protect, 10GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £55 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡

Broadband Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

For new Broadband Unlimited customers that sign up for 18 months. Price from month 19 currently £32.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £55 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Superfast Fibre Essential 30GB

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. For new Superfast Fibre Essential 30GB customers that sign up for 18 months. Price from month 19 currently £37.49 a month. Includes Unlimited Weekend Calls, 30GB usage, BT Virus Protect, 10GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Essential Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

For new Superfast Fibre Essential Unlimited customers that sign up for 18 months. Price from month 19 currently £37.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

For new Superfast Fibre Unlimited customers that sign up for 18 months. Price from month 19 currently £43.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre 2 Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

For new Superfast Fibre 2 Unlimited customers that sign up for 18 months. Price from month 19 currently £53.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

80% UK availability. For new and existing BT Broadband customers that sign up for 18 months. Price from month 19 currently £58.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Superfast Fibre 3 Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. For new Superfast Fibre 3 Unlimited customers that sign up for 18 months. Price from month 19 currently £59.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply, see bt.com/BTPlusterms

Superfast Fibre 4 Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. For new Superfast Fibre 4 Unlimited customers that sign up for 18 months. Price from month 19 currently £64.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply, see bt.com/BTPlusterms

Ultrafast Fibre Plus

Prices and terms subject to change during the contract term.

For new and existing BT customers that sign up for 18 months. £59.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡ BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Ultrafast Fibre 2 Plus

Prices and terms subject to change during the contract term.

For new and existing BT customers that sign up for 18 months. £64.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡ BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Student Superfast Fibre Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

For new Superfast Fibre Unlimited Price from £35 a month for UK residential customers that are Students. You’ll need to sign up online for 9 months and provide a student email address. Price from month 10 currently £35.00 a month. Includes No inclusive calls , BT Virus Protect, 200GB Cloud and a BT Smart Hub (unless BT has already provided you with one). If you leave in the 9 months, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.Terms apply ‡

Student Superfast Fibre 2 Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

For new Superfast Fibre 2 Unlimited customers that sign up for 18 months. Price from month 19 currently £58.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply ‡

Complete Wi-Fi with Superfast Fibre products: 91% UK availability. Available to new Superfast Fibre customers. 18 month term. If you cancel Complete Wi-Fi you’ll need to return the Wi-Fi discs, or else you’ll be charged £30 per disc. When you take Complete Wi-Fi, you’ll be sent a Smart Hub2, if you cancel your broadband product within its minimum term, you’ll be charged up to £45 towards the cost of your Smart Hub2. For full terms see bt.com/legalstuff. Prices from month 19: Superfast Fibre Essential with Complete Wi-Fi: £44.49. Superfast Fibre with Complete Wi-Fi: £52.49 Superfast Fibre 2 with Complete Wi-Fi: £58.99.

30GB Superfast Fibre Essential + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £34.99 a month. Superfast Fibre Essential includes Unlimited UK Weekend Calls, 30GB usage limit, BT Virus Protect, 10GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £49.99 a month. Superfast Fibre Unlimited includes Unlimited UK Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre Unlimited + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £49.99 a month. Superfast Fibre Unlimited includes Unlimited UK Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre 2 Unlimited + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £56.49 a month. Saving: comparison vs. current existing customer 12 month subscription charge. Superfast Fibre 2 Unlimited includes Unlimited UK Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre Plus -Prices and terms subject to change during the contract term. 80% UK availability. For new and existing BT Broadband customers that sign up for 18 months. Price from month 19 currently £58.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

For new and existing BT customers that sign up for 18 months. £59.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

For new and existing BT customers that sign up for 18 months. £64.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Complete Wi-Fi with BT Plus: 80% UK availability. Available to new and existing BT Plus customers. Existing customers will need to re-contract their BT Plus for 18 months. 18 month term. Price from month 19 currently £63.99 a month for BT Plus with Complete Wi-Fi. If you cancel Complete Wi-Fi you’ll need to return the Wi-Fi discs, or else you’ll be charged £30 per disc. When you take Complete Wi-Fi, you’ll be sent a Smart Hub2, if you cancel BT Plus within 12 months you’ll be charged up to £45 towards the cost of your Smart Hub2. BT Plus is linked to the broadband product you’re on - if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Smart Hub 2. Payment by Direct Debit. Subject to availability, minimum line speed and computer specification. Terms apply, see bt.com/BTPlusterms. Broadband Backup, Mobile Data Boost and Fastest 4G Speed apply to BT Mobile plans on the same billing account as your Plus Broadband.

New Customers Moving Home Offer

Offer available for new customers moving home. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. If you leave in the first year, we’ll charge you up to £65 towards the cost of your new BT Smart Hub. Superfast Fibre Unlimited: Price from month 19 currently £37.42 a month. Save over £100 based on monthly price of 29.99 for home movers vs standard price of 35.99 over 17 months. 5x faster than the UK’s average standard broadband speed of 9.6 Mbps at peak time, 8 – 10 pm, (Ofcom UK Home Broadband Performance Report, May 2018). Subject to availability. Terms apply.

For orders via selected partners only between 22/02/2019 – 28/02/2019. Orders outside of these dates and via any other site do not qualify for the promotion. To claim your Marks & Spencer vouchers please click here. Available by invitation only to new customers ordering a BT Broadband or Superfast Fibre package on www.bt.com. You’ll receive your giftcard within 45 days of making your claim. Terms apply.

Reward Card

You must claim your BT Reward Card once your broadband is installed and you have 3 months from this date to claim. Claim your reward by visiting BT Reward Card and logging in with your BT ID. You must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply. The BT Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Inc. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE.

UK's most popular broadband provider

Most popular broadband: copper and fibre customers combined.

Superfast Fibre speeds

BT Superfast Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line.

Broadband Extras

BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Superfast Fibre Plus which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See BT Virus Protect details.

* based on 5x McAfee True Key licenses and BT Virus Protect

BT Parental Controls

BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.
BT Cloud

BT doesn't support activities that infringe the copyrights of the holder. You need to activate the service yourself. You'll get 10GB free storage with Broadband Unlimited , 200GB free storage with Broadband Unlimited and Superfast Fibre Unlimited or 1TB Superfast Fibre 2 Unlimited Some existing BT Broadband customers may need to re-contract to get 50GB. Terms apply.

We may sometimes make changes to the TV content and software we provide, for example changing the look and feel of one of our apps. We'll tell you about important changes in advance. £50 charge for an engineer install or £30 for Broadband extenders, if necessary. Availability of channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). You'll need to pay by Direct Debit. If purchasing a TV & Broadband package a £9.99 delivery charge for the BT Hub and BT TV box will be applied. If TV is purchased separately a one off £9.99 charge applies. Subject to availability. Terms apply. We'll charge you for on demand content.

TV Packages

Prices, terms and BT TV content subject to change during the contract term.

BT TV Starter (Copper)

BT TV Starter: For new BT TV customers that sign up for 18 months. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. BT TV Starter includes a TV box, if you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Minimum line speed required to watch the live AMC channel and BT Sport Payment by direct debit. Subject to availability. Terms apply.

BT TV Starter (Fibre)

BT TV Starter: For new BT TV customers that sign up for 18 months. Requires BT Superfast Fibre. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. BT TV Starter includes a TV box, if you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Essential

Prices, terms and BT TV content subject to change during the contract term.

BT TV Essential: For new BT TV customers. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Essential includes a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Classic

Prices, terms and BT TV content subject to change during the contract term.

BT TV Classic: For new BT TV customers with BT Superfast Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Classic includes a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Entertainment

Prices, terms and BT TV content subject to change during the contract term.

BT TV Entertainment: For new BT TV customers with BT Superfast Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. Price from month 19 £15/mth. Saving: vs. standard existing customer subscription charge. BT TV Entertainment includes up to 20 premium channels, the BT TV App and a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability Terms apply.

BT TV Max HD

Prices, terms and BT TV content subject to change during the contract term.

BT TV Max HD: For new BT TV customers with BT Superfast Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. TV Max HD includes up to 31 premium channels – 21 premium HD channels, up to 10 Kids channels, BT TV App and a recordable TV box. If you stop your service in the first year we'll charge you up to £199 towards the cost of the box. HDMI connection required. A 10m cable will be provided. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Subject to availability. Terms apply.

Max 4K

Prices, terms and BT TV content subject to change during the contract term.

Max 4K: For new BT TV customers with BT Superfast Fibre and sufficient line speed. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. You'll need a compatible Ultra HD TV and a fast enough line speed to view Ultra HD content. Max 4K provides access to the BT Sport Ultra HD channel and includes 31 premium entertainment channels, 21 premium HD channels and 10 kids channels, BT TV App and a 4k recordable TV box. If you stop your service in the first year we'll charge you up to £249 towards the cost of the box. HDMI connection required. A 10m cable will be provided. Optional £44 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Subject to availability. Terms apply.

Available on a one month minimum term for £5.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www.netflix.com/TermsOfUse for details.

AMC on BT TV

You'll need sufficient line speed and a subscription to BT TV to watch the live AMC channel on BT TV. If you would like to get AMC, you just need to select the AMC Option whilst personalising your package. If you Opt out of AMC, the channel and/or catch-up content will remain enabled for a set period and will cease within 3 months. AMC is a separate bolt-on bonus channel and may be removed at any time.

Sky Sports Main Event and Sky Sports Extra HD channels available to BT Superfast Fibre customers with a TV box. There’s a one month minimum term and a cost of £36. Terms apply.

Sky Sports SD/HD [Superfast Fibre only]

Sky Sports Main Event and Sky Sports Extra SD/HD channels available to BT Superfast Fibre customers with a TV box. There’s a one month minimum term and a cost of £30 a month for SD or £36 a month for HD. Terms apply.

Calls to service numbers starting 084, 087, 09 & 118 consist of a 15p per minute access charge from BT, plus a service charge set by the company you call. Both charges are calculated excluding VAT, so when we round the price and add the VAT, some calls will round up by up to 2p, depending on the length of the call. You can find the full details in our tariff guide.

International Freedom

Only £8.50 a month. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy (calls over 600 minutes a month will be charged at 6p a minute) and Terms and Conditions apply. Some regions are included or excluded within countries:

Australia includes the Christmas Islands & Cocos Islands

Cyprus excludes Northern Cyprus

Ireland is the Republic of Ireland. The 0p a minute rate for calls to fixed lines in the Republic of Ireland does not apply to customers calling from Northern Ireland

Italy includes the Vatican City

New Zealand includes the Chatham Islands

Spain includes the Canary Islands

Friends & Family International

Only £2 a month. A 23p call set up fee applies.

BT SmartTalk

You'll need a BT home calling plan and an iPhone/Android Smartphone connected to Wi-Fi or 3G. Five users per account. SmartTalk allows you to access your calling plan on your smartphone. UK time zone applies. Opt-in for international, premium (09) and personal (070) calls. Fair-use policy applies. Excludes BT Basic. See details. Each BT SmartTalk user must have their own unique BT.com log-in details. It's easy to set these up after you've downloaded the app. Just press the Create BT Login button.

Call Diversion

Customers pay for the diverted leg of the call at applicable rates.

BT Answer 1571 voicemail

Opt-in is required. £3.50 a month. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. This is because calling 1571 may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier.

BT 1471

Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.

BT8600 Nuisance Call Blocker

Nuisance call blocking functionality blocks up to 100% of nuisance/unwanted calls. To block nuisance calls you need the Caller Display service to be active on your account. See details.

Inclusive calls to 0845 and 0870 numbers

Calls to 0845 and 0870 numbers are included within your inclusive call times (excluding Calling Card, Dial-through and dial-up internet access numbers). Any calls over an hour will be charged at normal rates (you can hang up and redial to avoid these charges). Fair usage policy applies. Maximum 1000 minutes or 150 calls a month. If either of these limits on inclusive calls is exceeded, BT will charge for these calls until further notice.

Line rental

You can pay for your monthly line rental either by direct debit for £19.99 a month for Standard Line or by paying £219.84, equivalent to £18.32 a month by credit/debit card for 12 monthly payments in advance (Line Rental Saver) giving you one month's line rental free. Advance charge is non-refundable. You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply for new connections. There's a 12 month minimum term. Exclusions and conditions apply.

BT Home Phone

Calls to 01, 02, and 03 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. Inclusive calls: calls up to an hour. Redial within 60 minutes to avoid charges. Set-up fee - 23p set up fee (+ rounding) applies to all chargeable calls. Calls to 070 numbers cost no more than 49p per minute, with a max. set-up fee of 23p (+ rounding). Click here for our full tariffs.

Call Packages

Unlimited Weekend Calls £0 a month plus BT line rental – see standard line rental note for prices, when signing up to a 12 month minimum term. You'll need to pay by direct debit. Terms apply.

Unlimited Anytime Calls- £9.99 a month plus BT line rental – see standard line rental note for prices, when signing up to a 12 month minimum term. Landline calls to UK mobiles will be charged at 9 pence per minute, you'll pay a 23p set up fee (+ rounding) for every mobile call you make. You'll need to pay by Direct Debit. Terms apply.

Home Phone Saver 2020

£21.99 a month. Available to new and existing BT customers that sign up for an 18 month minimum term. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Terms apply.

Line Rental Plus

£21.99 a month. Available to new and existing standard BT line rental customers. A 12-month minimum term applies for new line rental contracts. Includes PromptCare, Choose to Refuse, SMS alerts, Premium Rate Service and International Call Barring. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. Terms apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.

BT Sport App Free for 3 Months: Price from month 4 currently £9 a month for UK residential customers. New 18-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.

BT Sport on Sky Digital Satellite Platform- BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. UK only. Terms apply. Prices and BT Sport content subject to change at any time.

BT Sport on Sky - Second Box- For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. You'll get BT Sport Second Box at no extra charge for the first three months. From month four you will pay the standard monthly subscription charge (currently £6 a month). It must be taken with a standard BT Sport subscription. You can end your subscription to BT Sport Second Box at any time subject to 30 days' notice. Offer excludes existing BT Sport Second Box customers.

If you've got a broadband special offer, you'll keep it on the same terms you originally agreed to – including when it ends. The basic price of BT broadband stays the same: and that's what you'll pay when any special offer stops.

*15 minutes applies to customers taking BT Sport on the online player and app or via Sky. For some customers it can take up to 24 hours or longer in exceptional cases.

Save £216: based on taking Superfast Fibre with BT Sport on Sky. Superfast fibre: for new customers. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. If you leave in the first year, we’ll charge you up to £65 towards the cost of your new BT Smart Hub. Price from month 19 currently £52.49 a month. Includes a BT Home Hub (unless BT has already provided you with one). Payment by Direct Debit. 5x faster than the UK’s average standard broadband speed of 9.6 Mbps at peak time, 8 – 10pm, (Ofcom UK Home Broadband Performance Report, May 2018).

£50 off selected mobile phones from the BT Shop when you buy a BT Mobile 4G SIM Only plan

£50 discount code available to new BT Mobile SIM Only customers against the purchase of selected mobile phones on the BT Shop discount offer page – as indicated on the phone description. £50 discount does not apply to Apple iPhone purchases. One discount code per mobile phone purchase. Your discount code will be sent by e-mail once we have accepted your order for a BT Mobile SIM Only plan. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Subject to availability. Any purchase made will be subject to BT Shop standard terms of sale. Delivery charge of £4.99 applies to every order. Terms apply. BT reserves the right to suspend or cancel the offer at any time.

Free BT Sport on BT Mobile 6GB, 20GB, 15GB or 30GB:

This offer is available to (i) new BT Mobile customers who are ordering a BT Mobile 6GB, 15GB or 30GB plan (either a smartphone or Sim Only plan); and (ii) existing BT Mobile customers on our 6GB, 15GB or 30GB (or our previous 20GB) smartphone or SIM Only plan.

This offer includes access to BT Sport accessible by the BT Sport smartphone app only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer.

If you have any open orders on your account currently, we'll process this order right after any existing orders are complete.

If you choose to downgrade your 6GB, 15GB, 20GB or 30GB plan to a lower priced plan beneath 6GB (such as the 500MB, 2GB or 3GB plans), or if you cancel your 6GB, 15GB, 20GB or 30GB plan, you'll no longer be able to access free BT Sport. Other exclusions and conditions may apply.

BT Sport terms of service apply to all customers who take up this offer, and are available at bt.com/legalstuff

BT Sport App on BT Mobile

Monthly Spend Cap

Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. Any add-ons you buy won’t count towards the spend cap and you’ll get separate one-off or monthly charges for these.

Your initial cap is set to £40 for out of plan spend and £35 for data roaming, you can decrease your limit to £0 or increase up to a maximum of £200 subject to your credit status.

BT Wi-Fi & 4G

See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand.

Add ons

Extra Speed - With Extra Speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed 4G is not available on BT Business Mobile plans.

Roaming - Travel Data Pass is a daily data roaming add-on available to all new and existing BT Mobile customers. USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data – whichever comes first.

4G & BT Wi-Fi in more places

BT Privacy with Caller Display free for 12 months

Opt-in required. Free for the first 12 months, then £1.75 a month. A new 12-month line rental contract applies. No minimum call commitment. Caller Display equipment is required. Includes the option to register for the Telephone Preference Service (TPS) to help prevent unwanted sales calls.

Pre-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624.

Applying for a Pre-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your pre-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.k

Paying for your Pre-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to pre-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee.

Getting your Pre-Ordered Device

If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your pre-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too

Back-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer, and we are out of stock of the device you want to order, you can apply to back-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624

Applying for a Back-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your back-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.

Paying for your Back-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to back-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee.

Getting your Back-Ordered Device

If your back-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your back-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too.

BT Mobile Handsets Plans

Discounted price for BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms

Handset Unlocking

We’ve started to lock some of our handsets to the BT Mobile network which means if you want to use it with another provider’s SIM card, you’ll need to request an unlock from us.

How much does it cost to unlock my device?

First 6 months of contract

Cost

You're not unable to unlock within the first 6 months of your contract. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges.

6 months onwards to month 24

Cost

£8.99

Month 24 onwards

Cost

Free

A second hand device locked to BT, bought from eBay, Gumtree or handed down etc

Cost

£8.99

Situation

Cost

First 6 months of contract

You're not unable to unlock within the first 6 months of your contract. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges.

6 months onwards to month 24

£8.99

Month 24 onwards

Free

A second hand device locked to BT, bought from eBay, Gumtree or handed down etc

£8.99

Are there any devices that cannot be unlocked?

We will not unlock any handsets which have been reported lost or stolen.

How long will it take for BT to unlock my device?

We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days. But, we’ll be in touch if that’s the case.

Prices may change at any time during the contract

Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff.
Pre-order: Subject to stock availability. Pre-order terms apply, see bt.com/mobile.

BT Mobile Extras

Extra Speed

With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed is not available on BT Business Mobile plans.

Data and minute add-ons

These add-ons run on a 30 day rolling contract until you cancel them. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time

A UK Add-On covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous 20). The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.

If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. (You can still carry on using it until the date of your next bill and we won't charge you again). Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons. They're for your personal use and subject to BT Mobile Service terms and conditions.

BT Reward Card Terms

BT Reward card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees.

Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts.

You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your reward card could take up to 30 days from claim date to arrive.

On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). The card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals), for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services. The prepaid card offer is open to UK residents only, over the age of 18.

Your BT Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard ® and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. Blackhawk Network (UK) Ltd's company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE.

Broadband Rewards will be sent to the installation address. BT Mobile Rewards will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. You can see details at: bt.com/termcharges

All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff

There is no cash alternative for rewards. The Reward Card can be replaced if lost or stolen for a £3 fee.

If a reward was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your reward. BT reserves the right to remove the offer at any time. Rewards are subject to suppliers own terms and conditions.

BT Sport App

Price from month 4 currently £7 a month for UK residential customers. New 18-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.

Featured SIM offers

All SIM Only and Family SIM plans include Unlimited Minutes and Unlimited Texts.

Featured SIM and Family SIM offers: Available between 22/02/2019 and 07/03/2019

20GB SIM for the price of 10GB. Monthly price £18 a month for BT Broadband homes; £23 a month for non-BT Broadband homes.

Featured SIM and Family SIM offers: Available between 15/02/2019 and 28/02/2019

6GB SIM for the price of 3GB. Monthly price £12 a month for BT Broadband homes; £17 a month for non-BT Broadband homes.

Featured SIM and Family SIM offers: Available between 15/02/2019 and 07/03/2019

3GB SIM for the price of 1GB. Monthly price £10 a month for BT Broadband homes; £15 a month for non-BT Broadband homes.

5GB SIM for the price of 3GB. Monthly price £12 a month for BT Broadband homes; £17 a month for non-BT Broadband homes.

12GB SIM for the price of 6GB. Monthly price £15 a month for BT Broadband homes; £20 a month for non-BT Broadband homes

15GB SIM for the price of 10GB. Monthly price £18 a month for BT Broadband homes; £23 a month for non-BT Broadband homes

JBL speaker: Available to new and existing BT mobile customers who purchase the following SIMO and Family SIM plans: 6GB £15, 12GB £15, 10GB £18, 15GB £18, 20GB £25, 40GB £35 during the promotional period. We'll send your JBL GO2 Portable Bluetooth Speaker to the billing address after the expiry of 30 days following your SIM delivery date. Available on single SIMs and the first SIM in each Family SIM plan. Compatible equipment required. While stocks last. No cash alternative available.

Featured Smartphone offers

Featured Smartphone offers: Available between 15/02/2019 and 07/03/2019

Smartphone offers: 6GB – Gift with purchase: Huawei T3 Tablet: Available to new and existing BT mobile customers who purchase the Huawei P20 Pro or the Huawei Mate 20 on 6GB plans and above during the promotional period. We'll send your Huawei MediaPad T3 to the billing address after the expiry of your 14-day cooling off period. While stocks last. No cash alternative available.

Smartphone offers: 6GB – +6GB extra data on featured handsets. Ends 7th March 2019: Available to new and existing BT Mobile customers. Includes Samsung S10e.

Smartphone Plans: 24-month minimum term. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms

Mobile Handset and SIM Prices may change at any time during the contract.

Available to New and Existing customers (excludes business). Payment is by Direct Debit and subject to credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One-minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call.

Roam like home: Visit Data Roaming for 47 inclusive destinations. BT Mobile terms of service apply to all customers taking up any of these offers, and are available at bt.com/legalstuff

Data SIMS

Data SIM Only plans don’t offer any minutes or texts, they are for use within tablets and mobile broadband devices only, and shouldn’t be used in mobile phone devices.

BT Mobile terms of service apply to all customers taking up any of these offers, and are available at bt.com/legalstuff