Tepilo Review: I Didn’t Receive A Single Enquiry

Tepilo is the platform created by the wonderful Sarah Beeny, so naturally it’s been heavily promoted with her mug all over the branding. The website allows you to take independent control of buying, selling or letting your property – with no hidden-charges or commission, just a shiny fixed-fee.

Well, that was royally disappointing.

I have no idea how Tepilo perform for vendors trying to sell their property, but based on my quick and painful experience, I can confirm that lead generation for landlords trying to find tenants was a total flop. I didn’t receive a single enquiry in 3 weeks (which is an excruciatingly long time for a rental advert). I didn’t even receive a spam email from the Ambassador of Nigeria or an invitation to get my penis enlarged!

I’ve left my advert active on Tepilo, despite the fact I have successfully found new tenants, because strangely enough, receiving no enquiries is exactly the same as ‘receiving no enquiries’. I’m probably doing them a favour by keeping the campaign alive because I’m effectively inflating their stock.

The property I marketed is located in a popular part of town in a popular part of Essex, so I was expecting at least one enquiry (to say the very least). It’s not like it’s located on a hill top somewhere in the middle of nowhere, where shagging sheep is accustomed. However, I still managed to receive nada! Slitch! Not a god damn thing!

I listed the same property on Gumtree, and received several solid enquiries pretty sharpish and hundreds of page views. Unlike Gumtree, Tepilo doesn’t display how many people viewed each advert – it’s a shame they don’t show that data because I’d be interested to see if anyone actually looked at my advert.

Why did Tepilo fail me?

Obviously I can only speculate, but I suspect the following reasons have something to do with their failure…

Still a young site

Tepilo is still in it’s nappy stages; it’s only been around since mid 2009, so like a baby it’s still squeezing green diarrhoea through the pipes.

I submitted a few searches and discovered they don’t have many properties available for rent on there. With such little choice, I can’t imagine many users would stick around.

Secondly, I don’t think the website generates much traffic. Actually, based on a few test results from traffic monitoring websites, I suspect my pitiful blog gets more traffic than the highly marketed Tepilo website. Almost seems twisted and wrong, doesn’t it?

What’s the name “Teplio” about?

I’ve never understood why the name “Tepilo” was chosen. I remember reading somewhere that Sarah Beeny named the site Tepilo because her dad used to tell her about a place called Tepilo as a child. That’s a cute story, it really is, but it’s a complete dogshit name for a property website that’s trying to gain mass traffic.

The name makes no branding sense because it’s ridiculously difficult to remember/spell. If someone said, “yeah, check out the website Tepilo if you want to sell your house”, the average person would probably look bewildered and say, “What? torpedo? tortilla? tornado? What the hell are you saying?”

Even after spelling it out, T-E-P-I-L-O, I can’t imagine it would be remembered for longer than a few seconds (if that). I still find myself Google’ing, “Sarah Beeny Tep” to find the site because I find that easier. Fortunately, trusty Google does the hard work for me and pulls up the correct site.

Websites like “Rightmove” and “Gumtree” are easy to remember because they’re a combination of two every day words that EVERYONE uses – “RIGHT” and “MOVE”. Anyways, the branding decision for Teplilo always urked me. In my opinion, the name Tepilo is their Achilles heal. If not, it’s at least a sweaty boil on the forehead repelling the crap out of people.

Terrible marketing decision.

Poor usability and design

I wasn’t really a fan of the design; it seems over-complicated and too “quirky” – there are too many buttons and sliding windows everywhere.

Adding a property was tedious, there were just way too many boxes and options to fill in. As a landlord, I just want to get my property listed quickly and easily. No fuss, no drama.

Lastly, prospective tenants have to register before they can send an enquiry. Urgh. That’s disgusting! Talk about killing enquiries with a sledge hammer.

I’m guessing they want to build a ‘tenant database’. But that’s a terrible trade-off; I’d put usability way before building a database.

Anyways, I won’t dwell on it too much, so I’m going to promptly wrap this shizzle up and get on with my day.

Has anyone tried Teplio?

If you’ve tried Teplio, did you have any success? Let me know your experience, people!

Tears on my pillow

Writing this disappointing review actually hurt because I’m a huge Sarah Beeny fan. I currently have mascara running down my cheeks, and I think a part of me just died. However, I hope Beeny can forgive me. I hope she understands (I’m confident she does) that vacant properties costs landlords stacks of money, so relying on Torpedo to find tenants is currently financial suicide.

I’d just like to clarify, just because Tortilla didn’t work for me, it’s not to say it won’t work for anyone else.

Good or bad, what’s your experience been like?

Update: Tepilo’s website seems to have gone through major renovation since I wrote this review, and it definitely appears to be more functional. However, I still won’t be using their service again, because it doesn’t appear like their service has improved with the redesign – they’ve managed to rack-up quite an impressive collection of horrendous ratings and feedback on TrustPilot.

46 Comments- Join The Conversation...

"I wont be using Tortilla again" That made me laugh so much - you are wicked!

1

Jools5th October, 2010 @ 18:14

Poor you... think of her t***s and you will soon feel better!

Jools

PS - who won the Sarah Beeney breast spotting compeTITion?

2

The Landlord6th October, 2010 @ 07:26

I agree. Poor me! I hate disappointment, especially in the forms of premature ejaculation and websites that under perform!

No one managed to guess right. It was a tough one :)

3

Megan8th October, 2010 @ 14:44

I think your blogs are very insightful and I can't help popping on every day to read some more potentially offensive/smutty/crude articles! Brilliant! I am curious though to find out if you were in the property industry before becoming a full time landlord.
Keep up the blog!

4

The Landlord22nd October, 2010 @ 09:25

Hey Megan,

Many thanks, much appreciated!!

I'm not a full-time landlord! I only do it part time, I still hold down a full-time job.

I was never involved in the property industry before becoming a landlord 4-5 years ago! I'm not really involved in it now, I just write about my landlord experiences, nothing much else!

Thanks once again!

Regards

5

Sophia24th July, 2013 @ 22:18

Hi Landlord,
Great stuff! Hilarious! and...ditto to most of it.

I listed a flat for sale in 2010, and had no response until the 'Tepilo Team' (who are rubbish at 'IT') sent me an email TODAY for a viewing, for Mrs so and so.

Well I sold it months ago!
What is the point of leaving a contact number on there if it isn't used? If I were interested in a property, I would just call the seller ASAP.
As you say, All that faffing around.

Well,..
I also listed a house in Surrey at around the same time 2010, complete with lots of really good photos which they(Tepilo)are displaying chopped in half, alongside a dreadful Google street view of all of the vans in the area parked there for the day. It looks like a London sink estate, and it isn't even my road!

I decided to use an estate agent. When I mentioned Tepilo, they said "Ooozat then?"
"Er..never mind".

The so called 'Tepilo Team' as well as the Google photographers are as incompetent as each other. If they are IT and Sat' Nav' experts, I am an engineer for the next space ship to planet Keppler B2 (600 light years away).

Have you noticed that you cannot contact anyone on Tortilla? The 'feedback' thingy either doesn't move at all or just pings back. Perhaps they don't really want any comments.

I think 4 years (2009?)is long enough for a site like that one to have caught on.

It's a good idea. Run properly there should be thousands of UK properties listed by now.

As you say, it should be easy to log on and navigate.

The trouble with Sarah Beeney is that she is trying too many things and not really perfecting her online sites. I believe she also has a singles dating site on the go. (Don't ask!)

I enjoyed reading the other comments here.

Thank you, Landlord, I needed that little rant.

6

Ross3rd October, 2014 @ 20:20

I have used Tepilo and I wish I hadnt!! Nice blog, keep up the good work.

7

babs wolfe5th April, 2015 @ 20:41

thank you for putting me off, I am depressed enough without the trauma of this poor site.

loved the blog though, my sense of humour entirely ;-)

8

KJM15th April, 2015 @ 18:54

So can you (or anyone else) recommend any of the other online estate agents??!! I am trying to select one at the moment on the basis that they are much cheaper than traditional high st agents.....but are they effective? any insight gratefully received! (I am in Yorkshire and most don't seem to have much property on up here)

We are currently half way through our six month listing with Tepilo for our home in Sheffield. We have had THREE viewings in that time. We were told by one visitor that Tepilo's registration process for arranging a viewing is off putting and they had nearly not bothered. The property is in excellent condition on a pleasant estate where houses have been selling regularly. We can only assume we would have had more success with a regular estate agent. Tepilo's fees may have only been £700 (I produced the plans and took my own photos) but frankly it was money wasted. Don't bother.

12

Rachel Harrison15th August, 2015 @ 20:24

I too used Tepilo, never again. Wasted money. They did not contact people who enquired and only sent them automated emails to visit their website to register before being able to book a viewing.It took over 4 weeks to get my first viewing! Well presented two bed house near a small town reasonably priced for a first time buyer. Agents have said should of sold within 6-8 weeks no problem. They do not call enquirers like other agents. Poor and false advertising not like traditonal agents at all. 7 weeks in I pulled the plug on their service and issued a formal complaint. Sadly I now longer call myself a Sarah Beeney fan. I have wasted my time. No reply from the company been waiting 4 weeks for a reply.

13

Chris Paterson16th August, 2015 @ 07:39

My wife contacted them to advise of the viewer's complaint regarding Tepilo's registration process. Tepilo's response was that no one else has ever complained, the process is there for a reason and potential viewers have to follow it. When my wife asked if there was any way to circumvent Tepilo's enquiry process (ie direct email to us) we were advised that customers could call Tepilo instead of they preferred, however this was still merely to complete registration over the phone. Furthermore, the agent's attitude was essentially 'this is our process - tough luck'. No warmth, no support. By contrast when my wife registering to sell our property the agent couldn't be more helpful (to relieve us of our money). An utter sham. Would never recommend. Wish we'd seen more comments like this before throwing money away.

14

Lee6th November, 2015 @ 13:18

I stubbled upon your site whilst also trying to find out why sarah decided to call the company the Rediculous 'tepilo'

I am sorry you had a bad experience with tepilo.

'On a hill top in the middle of knowhere where sex with sheep is accustomed'

There isn't any reason to be racist to the Welsh-its old, boring, predictable and untrue.

15

BillMcQ6th November, 2015 @ 17:54

An automated 'service' which I could have created myself! A real disappointment and waste of money. Tepid rather than Tepilo - has minimal involvement in The sale of my home.

16

Michael9th November, 2015 @ 04:45

There's a property for sale near where I live (in Borough of Ealing)which has a Tepilo 'For sale' sign. the vendor could've easily sold it by now just by going to the agents located nearby instead. It's been on the market for at least six months, I guess!

17

james.27th December, 2015 @ 20:58

Want to no far far to much information you'll want to no what iv got on next
I just want to sell my house ..
P's
Your super sexy

18

Ms C12th January, 2016 @ 18:03

I recently tried selling my property through Tepilo. They are an online estate agent with bad traits and underhanded tactics. I paid upfront for my marketing and what should have been a straight forward sale with no chain culminated in them advising my buyer ( who it turned out did not have the funds to purchase my property at the price we agreed) to try gazundering us out of £10k. I am aware that this is considered legal but the way I see it I was purposely deceived in order for my buyer to gain financially. As I have paid Tepilo to market my property this is a conflict of interest. Word of caution take note of the T and C's which state that Tepilo vet all messages and only pass them onto the vendor when they deem them appropriate!! I tested this by contacting my new buyer to see when she made the offer and when I phoned to complain low and behold the offer was released to me. In other words they manipulate your sale. I could go on and on but my advice is Do Not Use.

19

Mrs O12th January, 2016 @ 18:18

I got a refund in the end never again will I use them. I don't watch anymore of Sarah Beeny's shows either. Fail fail fail.

20

Julian10th May, 2016 @ 15:44

We are currently using Teplio and have had one reluctant viewer and no feedback (rent a viewer??) Having initially sold us on a high price their only advice now is to keep reducing it. Yes you can talk to them and have a very nice chat but they are not selling houses it seems.City centre and fast moving properties they are probably fine but rural and small towns their valuation process seems hit and miss. We keep them on as we have paid but have also instructed regular agents, who at least gave a reduction to compete.

21

Janice Nolan10th June, 2016 @ 17:56

I am massively dissapointed in Tepilo they are now trying to charge me £795 I had no viewings and the website did not work when people tried to contact me I am disputing paying anything to them never again!

22

Thanes Aspinall26th June, 2016 @ 14:15

I have a property up to sell with tortilla and i'm very disappointed with them. First of all a sales rep said that i could get £130,000 for my flat then after i signed up they told me it was only worth £89,000. I went with it and after my tenants moved out, i got a call saying i need to reduce the price to £80,000!! Still not a single offer! Regret it big time and not only i'm losing out on rent, I've got to pay them £800 for doing sweet f*** all!

23

harold25th July, 2016 @ 17:41

Im in the same boat as some on here.

not a single viewing in 6 months nearly 1k out of pocket.

How did mrs o get a refund id love to know.

24

Hugh_Jampton26th July, 2016 @ 09:02

Tepilo were one of four online agents and four high street agents I asked for a valuation. I wasn't impressed with the agent from Tepilo. He gave a vastly over-inflated estimate for my property (£125,000 more than the maximum that had been quoted already, £175,000 more than the average quoted). He didn't have a business card, he even had to borrow a pen for me to write his contact details on one of the printouts he'd given me. He didn't really seem interested and there were simple questions I had asked the other agents that he couldn't answer. Compare this to one of their rivals. Their agent was likeable, professional, honest, open and willing to sit and discuss fine details about how THEIR company worked, the marketing process, how often they got the advertised price, how long it would take to sell, what we would need to do to increase our chances of a quick sale, and how confident he was that they would achieve the asking price. Anything we wanted to know. We decided to go with the rival company. Tepilo: Must Do Better. 3/10

25

Mark Taylor10th September, 2016 @ 23:22

I used Tepilo to sell my late parents house.. what a complete crock of shit !!
First of all the valuation of the property was based on the online form I completed, I never had a visit from an agent of Tepilo. I have since found out that the valuation was way too high and was based on an average price for a 3 bed semi..
Secondly, the professional photgrapher was not particularly friendly and moaned constantly about the bright sunshine affecting his photos.
Thirdly, I stupidly got my hopes up when the same day it went 'live' I got a text saying someone would like to view my property, so we arranged a day and time and I showed them around the property. That was 3 weeks ago and not heard a dickie bird since !!!
I have told Tepilo to take my property off the market as I'm not impressed by anything they do.... would I recommend Tepilo to anybody wanting to sell their house ?? It's a big fat NO !!!!!
I am now selling my house through a high street Estate Agent who has assured me they will sell my house - as the agent said "if we don't sell it then we don't get paid" unlike Sarah Beeny's gang of robbers who get their money regardless of a sale or no sale.....

26

jackie webb15th November, 2016 @ 22:18

I have just gone on line with tepilo 3 weeks ago I have not had 1 viewing. When I complained I got told that things are slow so near to xmas. What a load of rubbish I feel like I am being ripped of.

27

Marmite3rd February, 2017 @ 17:43

Having a horrendous time with Tepilo, truly horrendous:

Poor photography, rude photographer, rubbish customer service, unrealistic valuations (well, until it comes to justifying why you've had no viewings - then it's your pricing that's questioned - despite being 40k lower than they recommended and having never proactively mentioned pricing). Did I mention viewings? We've had one. In 3 months. One. I suspect some of it is the registration - why oh why make people go through all that when they're not even sure if they're really interested? Also we know that the booking system is unreliable having tested it several times. Shame their selling teams aren't as well-versed as the lawyers who write the contract which says you pay regardless of what they do or don't do. Cannot describe how conned we feel and I sincerely hope Watchdog gets onto them sooner rather than later.

28

Rachael24th February, 2017 @ 12:56

All good - UNTIL something goes wrong after the sale and you need a decent estate agent - at that point you realise they are USELESS! No one even picks up your calls let alone replies to an email. My buyer got nervous because of a loft conversion in my flat - all he needed was some reassurance (which a normal high st estate agent would be able to give) - by the time Teplio called him, my buyer had pulled out - this was a week prior to the exchange of contracts. This cost me a fortune in fees - THINK TWICE - Teplio are cheap for a reason. I found out the hard way. I wrote to their Head Office to complain 3 weeks ago - still waiting for a reply - cowboys !!!!!!

29

Gavin Watson20th March, 2017 @ 17:26

I have had an awful time with Tepilo. I have had my flat on the market with them for the last 6 months - and not one viewing! My flat is marketed correctly as I have had 3 high street estate agents value it. How did 'Mrs O' get a refund?

30

Luke Skylarker12th April, 2017 @ 18:32

I watched a TV programme the other evening and saw 'The Been' smiling away and as usual it wound me right up. Some years back we had a trade awards lunch that she was paid a shed load of money to present. She is still rated within our industry as the worst presenter in some 20 years of running the event. I had to front it with her, at short notice, so I reckon I know a bit about her style. She arrived late, had not prepared, even though a full script was sent. We ended up sat on the floor with me trying to help her pronounce different names. She was a shambles. Very good at the posing with the clients bit, but a disaster on stage. However, what was interesting was how she tried to manipulate things afterwards, by pretending to be able to arrange a fly on the wall TV series for the industry, as a way of lessening the impact of her poor performance. Inevitably, depsite receiving full and extremely prompt responses to every request from her team, it fizzled out after a few days; she probably reckoned she'd done enough to shake us off her tail, but thankfully the organisers hung on and demanded their money back. They got a large chunk of it.It strikes me that 'The Been' has the skin of a rhino. I just cannot see how the online site can make the claims it does, legitimately. It needs to produce real, hard facts. Until then, they are just fluffing. The cutesy lady is very different in reality!

31

ICPurvis28th June, 2017 @ 15:51

I entered into a no sale no fee agreement with them, and although they sent several viewers, none of them bought. I already had some other local agents on board, and they were bringing viewers and showing them round, unlike Tepilo, who leave the showing around to you. Two months down the line, my house was sold through one of the local agents, and I informed the others, including Tepilo, that they should remove my house from their systems. Packed up and moved out of the area. Four months later, my bank balance suddenly decreased by £795 with no warning. Tepilo had taken their fee despite our agreement, so I rang them to complain. Their reply was that their system did not allow for no sale no fee agreements, despite my being adamant that I would not enter into an agreement with them unless this was so. I complained to my bank, who said that I have to take the complaint up with Tepilo first, and then with Visa, as Santander only act as agents for Visa. Sent Teplio a long email today (Louise.Norris@Tepilo.com), am awaiting a reply.

PS, why no icon for Seller?

32

hugh stirzaker7th September, 2017 @ 11:30

I'm currently selling a house with torpidilo 🤔..they are no better in sales,I've had way more response from gumtree.
Great article btw

33

Laura26th October, 2017 @ 09:41

I was in the process of thinking about putting my house up for sale with Tepilo but was having difficulty looking at any houses for sale with them in my area. They sent me a link but if I was looking to purchase a house through them how would I do it without this link? This made me suspicious as whether this would work.
Having read all these comments it's put me right off going with them.
Very funny blog and as has been said, who can remember Tepilo??

34

ICPurvis26th October, 2017 @ 10:09

Update on my previous.

I eventually got through to their Complaints department, and after reviewing my initial telephone conversation with them, they agreed that I had only entered into the contract on a no sale-no fee basis, and they refunded the £795. I would not recommend Tepilo to my worst enemy. I would award them zero stars if possible (or even -1). Still no icon for Seller?

35

Liz30th October, 2017 @ 04:11

I was thinking about putting my house on the market with Tepilo, as I had worked for over 25 years selling new properties, with both estate agents and builders, so could handle viewings and the sales process myself. But since seeing these reviews, I’ve really been put off! Poor presentation and customer service must have really damaged her reputation, which is a shame as people who put a lot of faith in her, feel very disappointed and let-down and there is no excuse for this!!

36

Daniel30th October, 2017 @ 16:41

I have had a very similar experience unfortunately. We marketed our home over 6 weeks ago with Torpedo (Totally agree about the name thing), thinking that with Sarah Beeny behind this business and with it being portal based and down with the kids, it would be straight forward.

Roll on 6 weeks and we've had one viewing....one viewing!? Our home is very well looked after and in good nick, located in a beautiful village with great schools. It's not the market, as other houses (less desirable than ours) marketed by High Street agents are selling. I just don't think they have the proactive skills and customer base to challenge the High Street agents yet.

Really disappointing as i'm always an advocate of modern technology and pushing things forward...but in my personal experience, Teplio or whatever, have a lot of work to do.

37

Steven20th December, 2017 @ 18:57

Trying to buy a property as a first time buyer. The seller has a property already allocated to them, off the market, so no onward chain. It's already taken 22 weeks from instruction, been given 2 exchange dates, both missed caused by the other side. Closed down help to buy ISA for effectively no reason. Avoid this company like the plague.

38

sharon5th January, 2018 @ 14:36

Hi, I used Tepilo and again the same rubbish, no viewings, no updates no calls just one to suggest to reduce the price, i had enquired to cancel the 'valuation' as to what i was lead to beleive this was to then be told i had to give 48hours even though only booked the day before, i was then advised i would be charged for the photographer a he was freelance,so I made my thoughts clear and decided to stick with it as i was going to be charged at least half thought may at least get some interest if put it on the site and oh yes NOTHING, i did complain and request at least not to be charged in full as there was no way i could have given the notice required which i wasnt advised off and told there is a 14 day cooling of period, so how does this work? i didnt get any discount and a good £800 taken with nothing. do you think this could be taken elsewhere to be claimed back?

any advice would be appreciated, this was a year ago but i will pursue if i can get my money back

39

Georgia15th January, 2018 @ 19:52

Beeny......her advert makes me so angry!!!!

I lost over £30k selling my property through this retched company!!!!

False figures and valuations. DO NOT USE EVER.

40

Georgia15th January, 2018 @ 19:59

Sorry for swearing I am just so angry. Tepilo ruined my life 😭

41

Julian15th January, 2018 @ 22:31

We listed our house with Tepilo and did not get a single enquiry despite several relaunches -they did at least try but the site just does not seem to reach the buyers, others like Purple Bricks seem to do so much better as they have local agents. Tepilo have no local representation when we listed with them. Probably OK for large town with a lot of demand but country, villages, small town , quirky properties no chance you need a proper agent which is how we eventually sold our house, though listing on Tepilo did enable us to negotiate hard with our agent for a very competitive fee.

42

Maximillian21st February, 2018 @ 21:24

Can confirm Tepilo are still 100% useless and a waste of your time and money... avoid!! Tried selling my flat which is 5 mins from a tube station and decorated very nicely, a first time buyers dream! So I thought. Paid for the “premium package” up front.. £1000 ouch. 2 viewings in 4 weeks which for the location is very poor. Staff not ringing me back, buyers not turning up to viewings and so called interested buyers disappearing off the face the of the earth!! After taking me 4 days to return a call about an enquiry I thought enough is enough and cancelled my listing. Gone with a local agent and have already had 2 viewings with 3 more booked in less than a week!!! Property isn’t even listed anywhere as it stands. Even had an offer although it was low so turned down. I’ve issued a formal complaint asking for a full refund on the grounds of unprofessional practices. Doubt much will happen, if anyone has had success getting money back off them share the secrets!! Awful company and now just found out the house I really liked is off the market FML :(

43

Sheridan Inker21st May, 2018 @ 15:13

I placed my house on to sale with Tepilo - 15k less than local estate agents put the value as I needed a quick sale due to health reasons.
Where do I start? After the initial dream the reality is somewhat far removed
One viewing since 11th April. This viewing wasn't quantified. Four people turned up (2 big Hurley men) no estate agent although PROMISED in the package!
Feed back - unable to get a response from them.
Selling a dream which is by no means a reality
Do I regret it - Yes most certainly.
They get paid regardless so guess no incentive.
Utterly shocking.

44

Janette Tucker8th August, 2018 @ 16:15

It has now been a week and I am still waiting and waiting and waiting the call is now marked urgent but I am still waiting and waiting there advice is so unprofessional telling us to reduce the sale of the property as they have checked with local estate agents but when checking ourselves the house opposite was up for sale at the same price. I booked a viewing on our own property and still have not had a reply to go and view it and they call there selves an estate agent Sarah Bennie you need to look again your good name is being sladered

45

Wendy Hunt20th August, 2018 @ 23:37

Don’t use ever. I’m am still waiting for a call back from 8 weeks ago. I have emailed and rang many times since and have heard nothing back. How are this company getting away with this. It’s absolutely shocking. No one ever gets in touch but they are taking your money. Sarah beeney you need to sort it out. Watchdog you need to investigate.

A little introduction...

I initially started this blog because I wanted to document my every step to becoming a BTL landlord,
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