TripAdvisor Traveler Rating:

4.05Cleanliness

3.05Location

3.05Rooms

4.05Service

4.05SleepQuality

2.05Value

2.05

“Not completely terrible, but there were definitely issues”

Aug 15, 2013A Tripadvisor Member, Ottawa

I hate whiny reviews, but I felt a review was in order after my recent stay. I frequently stay in ~$50/night motels with no issue. This place isn't cheap so it should be great.Driving in downtown Toronto is frustrating at best. The parking garage is not well marked from the street, so keep an eye out for the sign directing you to park in the garage. You need to take a ticket and provide it to the reception, who will trade for a parking access card. I was told that if you lose the access card, you will be charged $50. Not only that, but if you lose the keychain the access card comes on, you will be charged an extra $50.... yes, a $50 charge for a cheap pink keychain. This is something the owners have stipulated and it made me feel a bit nervous for actually accepting the access card.Unfortunately, the access card was useless for the parking garage. I was on a huge motorcycle and the magnetic sensor did not recognize that I was at the exit gate, so I had to sneak around to get out. The gate sensor needs recalibration. If the gate had been longer, I would not have been able to get out at all since there was no attendant at the booth. At least I didn't have to worry about a $100 charge for accidentally misplacing the access card/keychain since I couldn't use it.The room itself was modern, clean and comfortable. One annoying oversight was the desk chair did not allow you to sit underneath the desk because there was only about 2" clearance for the chair to slide underneath. You had to be a couple of feet back from the desk while sitting. It's not the end of the world, but if you're expecting to use a computer, be advised. No matter, because the wireless internet sucked. I could rarely connect and even more rarely actually load a webpage after authenticating to their portal. It was completely unusable. I used my cellphone instead.My biggest issue with this property was the water pressure, or the complete lack of it. Whoever did the plumbing on this building is clearly in the wrong trade, because the water barely sprayed 6" from the shower head at the strongest water pressure. Typical water pressure was a straight downwards pour onto the control handle. The control handle is a single piece, opened counter clockwise going through the cold water section and further to the left it should start mixing in hot water. Of course, these were reversed. The sink faucet only delivered very hot water.Sorry, but l would not recommend here.