After the SBU switches on, the BCU detects one of the following conditions on the SBU:

x 1 s after power on, the SYDI signal does not go high, even after 1 retry.

x 1 s after power on, the SYDI signal goes high, but the SBU ID could not be read after 3 attempts.

x SBU defective. x VIB defective

x Harness (40-pin shielded) between the SBU, VIB is disconnected.

x Harness (shielded cable) between the VIB, BCU is disconnected.

x IPU defective

SC No.

Symptom

Possible Cause

181

D

CIS lamp abnormal

After the CIS lamp trigger goes on, the CIS lamp is not detected on. Detecting the lamp on or off determines the peak white level value for shading correction. (If the peak level is determined to be below a certain level, the CIS lamp is judged to be off.)

During drum potential sensor calibration when adjusting the drum potential (VH) for LD power adjustment, the first time the VH pattern is made, the drum potential sensor detects that VH is more than 500V:

Note: When the TD sensor is defective, the ریکو آفیشیو TONER ریکو آفیشیو 2060 supply is controlled using pixel count and the ID sensor.

SC No.

Symptom

Possible Cause

341

C

TD sensor adjustment error 1

During the TD sensor auto adjustment, the TD sensor output voltage (Vt) is 2.5 volts or higher even though the control voltage is

set to the minimum value (PWM =

0)

When this error occurs, SP2-906-1 reads 0.00V.

Note: This SC is released only after correct adjustment of the TD sensor has been achieved. Switching the machine off and on will cancel the SC display, but does not release ID sensor ریکو آفیشیو TONER ریکو آفیشیو 2060 supply.

Note: This SC is released only after correct adjustment of the TD sensor has been achieved. Switching the machine off and on will cancel the SC display, but does not release ID sensor ریکو آفیشیو TONER ریکو آفیشیو 2060 supply.

x After power on, or after closing the front door, the hot roller does not reach the 80qC control temperature within 360 s. x After the fusing lamp temperature exceeds 80qC, temperature does not change 2 degrees within 20 s.

x Fusing lamp disconnected

x Thermistor warped or installed incorrectly x Thermostat operating

543

A

Fusing lamp overheat error 1 (softwa re)

x Central thermistor detected a temperature of 230qC at the center of the hot roller.

x End thermistor detected 220qC x 100 ms 5 times at the end of the hot roller.

x PSU defective x BCU defective

544

A

Fusing lamp overheat error 1 (hardw are)

The BCU detects an overheat error even if the protection in the software does not work.

x PSU defective x BCU defective

SC No.

Symptom

Possible Cause

545

A

Fusing lamp overheat error 2

After hot roller reaches the warmup temperature, the fusing lamps continued full capacity output for 55 s without the hot roller rotating (for a total of 45s).

x Fusing thermistor out of position

547

D

Zero cross signal malfunction

One of the following conditions is detected 10 times: x When the main switch is on, the frequency measured by the number of zero cross signals for 500 ms is larger than 66Hz or smaller than 45 Hz. x The interval between one zero cross signal and the next is 7.5 ms or shorter 3 times consecutively for 500 ms.

x Noise on the ac power line

550

A

Fusing Web End

Web end detected 5 times within 500 ms and web motor continues to rotate 40 s. If web end is detected for another 400 ms, then the SC is logged.

x Web end (requires replacement) x Web end sensor defective

Note: After replacing the web with a new one, reset SP1902 001 to 0 to release SC550.

x The finisher jogger HP sensor remains de-activated for more 1,000 pulses when returning to home position. x The finisher jogger HP sensor remains activated for more than 1,000 pulses when moving away from home position.

Stapling does not finish within 450 ms after the staple hammer motor switches on and the stapler jams. Stapler is released from the reverse lock status. If the stapler does not operate within 450 ms, even in the reverse lock position, then the SC is logged.

After the lift motor switches on to lift the tray, paper height sensor 2 does not detect the top of the paper stack, or after the motor reverses to lower the stack the top of the stack remains detected (the status of paper height sensor 1 does not change). After 2 counts, the SC is logged as a jam.

The jogger motor turns on but the side fences to not return to the home position within 340 pulses for 2 counts.

x HP sensors defective

x Harness disconnected, defective x Motor defective

x Finisher main board defective x Motor overload

743

B

Finisher Jogger Motor Error

The jogger fences did not return to their horizontal home positions on both ends of the unit, or to their down home positions within the prescribed number of pulses. Only staple mode is disabled. Shift output, or output to the proof tray can still be used.

USB driver is corrupted or has become unstable and cannot be used by the USB I/F.

x USB connection incorrect x Controller board defective

860

B

HDD startup error at main power on

x HDD is connected but a driver error is detected.

x The driver does not respond with the status of the HDD within 30 s.

x HDD is not initialized x Level data is corrupted x HDD is defective

861

B

HDD re-try failure

At power on with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s.

x Harness between HDD and board disconnected, defective

x HDD power connector disconnected x HDD defective

x Controller board defective

862

A

Number of bad sectors exceeds allo wed maximum

The number of bad sectors on the HDD in the area for storing images exceeds 101.

x Execute 5832 001 to format the HDD and replace the bad sectors. HDD replacement is recommended because an HDD unit that generates bad sectors is probably of poor quality and performs poorly.

863

D

HDD data read failure

The data written to the HDD cannot be read normally, due to bad sectors generated during operation.

x HDD defective

x Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation.

864

D

HDD data CRC error

During HDD operation, the HDD cannot respond to an CRC error query.

x Data transfer did not execute normally while data was being written to the HDD.

865

D

HDD access error

HDD responded to an error during operation for a condition other than those for SC863, 864.

When the IPU has already received the F-GATE signal (laser writing start trigger signal), the IPU receives another F-GATE signal.

x Software defective x BCU defective

953

D

Scanner image setting error

The settings required for image processing using the scanner are not sent from the IPU.

x Software defective

954

D

Printer image setting error

The settings required for image processing using the printer controller are not sent from the IPU.

x Software defective

955

D

Memory setting error

The settings that are required for image processing using the memory are not sent from the IPU.

x Software defective

964

D

Printer ready error

The print ready signal is not generated for more than 17 seconds after the IPU received the print start signal.

x Software defective

984

D

Print image data transfer error

After a data transfer begins from the controller to the engine via the PCI bus, the transfer does not end within 15 s.

x Controller board defective

x BICU defective

x BICU, controller disconnected

985

D

Scanned image data transmission er ror

After a data transfer begins from the engine to the controller via the PCI bus, the transfer does not end within 3 s.

x Controller board defective

x BICU defective

x BICU, controller disconnected

986

D

Value of setting for software write pa rameter incorrect

The write parameter received by the write module at the beginning of the setting table is NULL.

x Controller board defective

x BICU defective

x BICU, controller disconnected

990

D

Software performance error

The software performs an unexpected function and the program cannot continue.

x Software defective, re-boot*1

SC No.

Symptom

Possible Cause

991

C

Software capable of looping cannot c ontinue

The software performs an unexpected function and the program cannot continue. However, unlike SC990, recovery processing allows the program to continue.

x Software defective, re-boot*1

*1: In order to get more details about SC990 and SC991:

1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors.

2) If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC.

SC No.

Symptom

Possible Cause

992

C

Undefined software error

Software encountered an unexpected operation. This error is issued if the error cannot be covered by SC990.

x Software defective

x An error undetectable by any other SC code occurred

997

D

Cannot select application function

Application does not start after pressing the appropriate key on the operation panel.

x Software bug

x A RAM or DIMM option required by the application is not installed or not installed correctly.

998

D

Application cannot start

Register processing does not execute for any application within 60 s after the machine is powered on. All applications do not start correctly, and all end abnormally.

x Software bug

x A RAM or DIMM option required by the application is not installed or not installed correctly.

Here is a list of SC codes that are printed in the SMC report but may not appear in the operation panel display. Note that the codes that have the same number are identified by an additional 4-digit hexadecimal number.

The address book in the hard disk is accessed. o An error is detected in the address book data; address book data is not read; or data is not written into the address book.

NOTE: To recover from the error, do any of the following countermeasures:

Format the address book by using SP5-832-008 (all data in the address book–including the user codes and counters–is initialized)

Initialize the user data by using SP5832-006 and -007 (the user codes and counters are recovered when the main switch is turned on). Replace the hard disk (the user codes and counters are recovered when the main switch is turned on).

x Data corruption x Defective hard disk

x Defective software

920

D

Printer error

The printer program cannot be continued.

x Defective hardware x Data corruption x Defective software

925

D

Net file error

The management file for net files is corrupted; net files are not normally read.

Netfiles: Jobs to be printed from the document server using a PC and the DeskTopBinder software

x Defective hardware x Data corruption x Defective software

992

C

Other system SCs

The controller received an unknown SC code from the engine.

x Contact your product specialist.

993

D

Network error

The ASIC program of GW controller cannot be continued.

x Defective ASIC x Defective GW controller

4.3 B140/B246 SERIES SERVICE MODE

4.3.1 SERVICE MODE LOCK/UNLOCK

At locations where the machine contains sensitive data, the customer engineer cannot operate the machine until the Administrator turns the service mode lock off. This function makes sure that work on the machine is always done with the permission of the Administrator.

NOTE: This function is not used on B064 series machines.

If you cannot go into the SP mode, ask the Administrator to log in with the User Tool and then set “Service Mode Lock” to OFF. After he or she logs in: User Tools > System Settings > Administrator Tools > Service Mode Lock > OFF

x This unlocks the machine and lets you get access to all the SP codes.

x The CE can do servicing on the machine and turn the machine off and on. It is not necessary to ask the Administrator to log in again each time the machine is turned on.

If you must use the printer bit switches, go into the SP mode and set SP 5169 to “1”.

After machine servicing is completed: x Change SP 5169 from “1” to “0”. x Turn the machine off and on. Tell the administrator that you completed servicing the machine.

x The Administrator will then set the “Service Mode Lock” to ON.

4.3.2 B140/B246 SERIES SERVICE CALL CONDITIONS

There are 4 levels of service call conditions.

Level

Definition

Reset Procedure

A

Fusing unit SCs displayed on the operation panel. The machine is disabled. The user cannot reset the SC.

Enter SP mode, then turn the main power switch off and on.

B

SCs that disable only the features that use the defective item. Although these SCs are not shown to the user under normal conditions, they are displayed on the operation panel only when the defective feature is selected.

Turn the main power switch off and on.

C

SCs that are not shown on the operation panel. They are internally logged.

Logging only

D

Turning the operation switch or main power switch off then on resets SCs Displayed on the operation panel. These are re-displayed if the error occurs again.

the connectors before replacing the PCBs. x If a motor lock error occurs, first check the mechanical load before replacing motors or sensors. x When a Level “A” or “B” SC occurs while in an SP mode, the display does not display the SC number. If this occurs, check the SC number after leaving the SP mode.

How to Read These Tables

Most of the SC codes in these tables apply to both the B140 Series and B246 Series machines. However, there are some differences. These differences are annotated: x If an SC code applies to the B140 Series machine only, this SC will be marked "B140" to the right of the number. x If an SC code applies to the B246 Series machine only, this SC will be marked "B246".

x If there is neither a "B140" nor "B246" notation, the SC code applies to both

machines. x Pay special attention to the "B140/B246 Duplicated Number" notation. The same number SC codes exists in both machines but the meaning is different.

After the CIS lamp trigger goes on, the CIS lamp is not detected on. Detecting the lamp on or off determines the peak white level value for shading correction. (If the peak level is determined to be below a certain level, the CIS lamp is judged to be off.)

The polygon mirror motor "Ready" signal went inactive (HIGH) while the motor was operating at normal speed, even though the motor was neither switched off nor was there a request for a change in speed.

x Electrical oise interference on the line with the motor signals

x Polygon mirror motor PCB connector loose, broken, defective

x Polygon mirror motor PCB defective x Polygon mirror motor defective

205

Polygon mirror motor error 4: Unstab le timeout

B246

The "Ready" signal (XSCRDY) was detected as unstable for more than 20 sec. while the polygon mirror motor was operating at normal speed.

x Electrical noise on the line with the motor signals

x Polygon mirror motor PCB connector loose, broken, defective

x Polygon mirror motor PCB defective x IPU defective

220

Laser synchronization detection error

B246

The 1st laser synchronization detection unit could not detect the line synchronization signal (DETP0) within 500 ms while the polygon mirror motor was operating at normal speed.

Note: The unit polls for the signal every 50 ms. This SC is issued after the 10th attempt fails to detect the signal.

During drum potential sensor calibration when adjusting the drum potential (VH) for LD power adjustment, the first time the VH pattern is made, the drum potential sensor detects that VH is more than 500V:

VH > |–500 + VL + 130| V

x Potential sensor defective x Potential sensor harness disconnected

x Potential sensor connector defective or disconnected

x IOB defective x OPC connector defective x LD defective

315

C

Potential sensor calibration error 5

During drum potential sensor calibration, when –100V is applied to the drum, the output value is out of the prescribed range.

Note: When the TD sensor is defective, the ریکو آفیشیو TONER ریکو آفیشیو 2060 supply is controlled using pixel count and the ID sensor.

341

D

TD sensor adjustment error 1

During the TD sensor auto adjustment, the TD sensor output voltage (Vt) is 2.5 volts or higher even though the control voltage is set to the minimum value (PWM = 0). When this error occurs, SP2-906-1 reads 0.00V.

Note: This SC is released only after correct adjustment of the TD sensor has been achieved. Switching the machine off and on will cancel the SC display, but does not release ID sensor ریکو آفیشیو TONER ریکو آفیشیو 2060 supply.

Note: When the TD sensor is defective, the ریکو آفیشیو TONER ریکو آفیشیو 2060 supply is controlled using pixel count and the ID sensor.

342

D

TD sensor adjustment error 2

During the TD sensor auto adjustment, the TD sensor output voltage (Vt) does not enter the target range (3.0 ± 0.1V) within 20 s. When this error occurs, the display of SP2-906-1 reads 0.00V.

Note: This SC is released only after correct adjustment of the TD sensor has been achieved. Switching the machine off and on will cancel the SC display, but does not release ID sensor ریکو آفیشیو TONER ریکو آفیشیو 2060 supply.

If this SC is returned on a machine in the field, inspect the ریکو آفیشیو TONER ریکو آفیشیو 2060 supply unit coil. If the gear is not damaged replace the coil. If the gear is damaged, the gear shaft is probably deformed, so replace the e ntire unit.

x At first, the machine displays a message asking the operator to reset the tray.

x This SC will not display until the operator has pulled the tray out and pushed it in 3 times. x If the operator cycles the machine off/on before the 3rd opening and closing of the tray, the 3-count is reset.

502

B

Tray 2 lift malfunction

x The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. x When the tray lowers, the tray lift sensor does not go off within 1.5 sec.

x At first, the machine displays a message asking the operator to reset the tray.

x This SC will not display until the operator has pulled the tray out and pushed it in 3 times. x If the operator cycles the machine off/on before the 3rd opening and closing of the tray, the 3-count is reset.

503

B

Tray 3 lift malfunction

x The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate.

x When the tray lowers, the tray lift sensor does not go off within 1.5 sec.

x At first, the machine displays a message asking the operator to reset the tray.

x This SC will not display until the operator has pulled the tray out and pushed it in 3 times. x If the operator cycles the machine off/on before the 3rd opening and closing of the tray, the 3-count is reset.

507

B

LCT feed motor malfunction

One of the following conditions is detected: x The LD signal from the feed motor is detected abnormal for 50 ms after the motor switches on. x At power on, the motor is detected loose or disconnected.

One of the following conditions is detected: x When the bottom plate is lifted, the upper limit sensor does not come on for 18 s. x When the bottom plate is lowered, the lower limit sensor does not come on for 18 s.

x After lift begins, the upper limit sensor does not switch on before the pick-up solenoid switches on. x The paper end sensor switches on during lift and the upper limit sensor does not switch on for 2.5 s, and a message prompts user to reset paper.

Central thermistor detected a temperature of 240qC at the center of the hot roller. Fusing temperature control software error

x PSU defective x IOB defective x BICU defective

544

A

Fusing lamp overheat error 1 (hardw are)

The central thermistor or an end thermistor detected a temperature of 250qC on the hot roller.

x PSU defective x IOB defective x BICU defective

545

A

Fusing lamp overheat error 2

After hot roller reaches warmup temperature, the fusing lamps remained on at full capacity for 11 samplings (1.8 sec. duration) while the hot roller was not rotating.

x Thermistor damaged, or out of position x Fusing lamp disconnected

547

D

Zero cross signal malfunction

One of the following conditions is detected 10 times: x When the main switch is on, the frequency measured by the number of zero cross signals for 500 ms is larger than 66Hz or smaller than 45 Hz. x The interval between one zero cross signal and the next is 7.5 ms or shorter 3 times consecutively for 500 ms.

x Noise on the ac power line

550

A

Fusing Web End

Web end detected 5 times within 500 ms and web motor continues to rotate 40 s. If web end is detected for another 500 ms, then the SC is logged.

x Web end (requires replacement) x Web end sensor defective

Note: After replacing the web with a new one, reset SP1902 001 to "0" to release SC550.

551

A

Fusing thermistor error 1

The end thermistor (contact type) was less than 0C (32F) for more than 7 seconds.

x Thermistor disconnected x Thermistor connector defective

552

A

Fusing thermistor error 2

The end thermistor (contact type) could not detect:

x 100qC 25 seconds after the start of the warmup cycle.

x A change in temperature more than than 16 degrees for 5 seconds.

x The reload temperature with 56 seconds after the start of the fusing temperature control cycle.

The transport lock sensor output does not change within 300 ms after the motor switches on.

x Motor overload x Motor driver defective

SC600: Data Communication

SC No.

Symptom

Possible Cause

610

D

BICU Ù ADF communication/timeou t abnormal

After 1 data frame is sent to the ADF, an ACK signal is not received within 100 ms, and is not received after 3 retries.

x Serial line connection unstable x External noise on the line

611

D

BICU Ù ADF communication/break r eception abnormal

During communication a break (Low) signal was received from the ADF.

x Serial line connection unstable x Harness disconnected or defective

612

D

BICU Ù ADF communication/comm and abnormal

A command that cannot be executed was sent from the main machine to the ADF.

x A software error, result of an abnormal procedure.

620

D

BICU Ù ADF communication/timeou t error

After 1 data frame is sent to the finisher MBX, an ACK signal is not received within 100 ms, and is not received after 3 retries.

x Serial line connection unstable x External noise on the line

621

D

BICU Ù Finisher communication/bre ak error

During communication with the finisher MBX, the BICU received a break (Low) signal from the finisher.

x Serial line connection unstable x External noise on the line

623

D

BICU Ù Tray 1~4 communication/ti meout error

After 1 data frame is sent to the trays, an ACK signal is not received within 100 ms, and is not received after 3 retries.

x Serial line connection unstable x External noise on the line

624

D

BICU Ù Tray 1~4 communication/br eak reception error

During communication with the finisher trays, the BICU received a break (Low) signal.

x Serial line connection unstable x External noise on the line

626

D

BICU Ù LCT communication/timeout error

After 1 data frame is sent to the LCT, an ACK signal is not received within 100 ms, and is not received after 3 retries.

x Serial line connection unstable x External noise on the line

627

D

BICU Ù LCT communication/break r eception error

During communication with the LCT, the BICU received a break (Low) signal.

x Serial line connection unstable x External noise on the line

SC650

NRS Modem Communication Error

One of the following factors could be the cause of this error:

x In the User Tools, check the settings for the dial-up user name and dial up password.

x Modem has been disconnected.

x Modem board disconnected.

Check the following for a machine that is using Cumin (NRS modem):

x An error was returned during the dialup connection

x A network was detected at startup x At startup the machine detected that the NIB was disabled, or did not detect a

modem board

NOTE: For more details about this SC code error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. Here is a list of error codes:

Error

Problem

Solution

1

Failure to certify dial-up

In the User Tools, check the dial-up user and dialup password settings

4

Illegal modem setting

Check the setting of SP5816 160 to determine whether the setting for the AT command is correct. If this SP setting is correct, then the problem is a bug in the software.

5

Poor connection due to low power supply on the line.

The problem is on the external power supply line, so there is no corrective action on the machine.

11

Data in the NVRAM became corrupted when the network enable switch and Cumin-M were enabled at the same time.

Use SP5985 1 and set the NIC to "0" (Disable) to disable the network board.

12

The modem board could not enable the NIB.

Replace the modem board.

SC No.

Symptom

Possible Cause

651

Illegal Remote Service Dial-up

An expected error occurred when Cumin-M dialed up the NRS Center.

x Software bug

x No action is required because only the count is logged

670

D

Engine startup error

The machine engine, controlled by the BICU (Base Image Control Unit), was operating incorrectly when the machine was switched on or returned to normal operation from the energy save mode.

x Check the connections between BICU and controller

x BICU defective

x Controller board defective x PSU defective

672

B

Controller startup error

x After power on, the line between the controller and the operation panel did not open for normal operation.

x After normal startup, communication with the controller stopped.

x Controller stalled

x Controller installed incorrectly x Controller board defective

x Operation panel harness disconnected or defective

SC700: Peripherals

SC No.

Symptom

Possible Cause

700

D

ADF original pick-up error 1

Pick-up roller HP sensor signal does not change after the pick-up motor has turned on.

x Pick-up roller HP sensor defective x Pick-up motor defective

x Timing belt slipping, out of position x ADF main board defective

701

D

ADF bottom plate motor error

x Bottom plate position sensor does not detect the plate after the bottom plate lift motor switches on to lift the plate.

x Bottom plate HP sensor does not detect the plate after the bottom plate motor reverses to lower the plate.

x The finisher jogger HP sensor remains de-activated for more 1,000 pulses when returning to home position. x The finisher jogger HP sensor remains activated for more than 1,000 pulses when moving away from home position.

After the lift motor switches on to lift the tray, paper height sensor 2 does not detect the top of the paper stack, or after the motor reverses to lower the stack the top of the stack remains detected (the status of paper height sensor 1 does not change). After 2 counts, the SC is logged as a jam.

x The pre-stack motor starts but does not return to the home position within 400 pulses. After 2 counts, the SC is logged as a jam. x Motor does not return to the home position within 280 pulses immediately before or after prestacking. After 2 counts, the SC is logged as a jam.

The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

x Stapler rotation motor disconnected, defective

x Stapler rotation motor overloaded due to obstruction

x Stapler rotation HP sensor disconnected, defective

B140/B246 Duplicated Number

742

B

Finisher jogger side fence motor error

B140

The jogger motor turns on but the side fences to not return to the home position within 340 pulses for 2 counts.

x HP sensor s defective

x Harness d isconnected, defective x Motor def ective

x Finisher m ain board defective x Motor ove rload

742

B

Finisher stapler movement motor err or

B246

The stapler HP sensor is not activated within the specified time after the stapler motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

x Stapler movement motor disconnected, defective

x Stapler movement motor overloaded due to obstruction

x Stapler HP sensor disconnected, defective

B140/B246 Duplicated Number

743

B

Finisher shift motor errors

B140

For the optional jogger unit for the B706 finisher: During the return operation, the shift jogger motor or shift jogger fence lift motor did not return to the home position within the set number of pulses.

The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

x If the hopper is full, empty the hopper x If the hopper is not full, the hopper full sensor is disconnected, defective

SC800: Overall System

SC No.

Symptom

Possible Cause

817

B

Monitor Error

This is a file detection and electronic file signature check error when the boot loader attempts to read the selfdiagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.

x OS Flash ROM data defective; change the controller firmware

x SD card data defective; use another SD card

Error Codes

Code

Meaning

0x0000 0000

BIOS boot error

0x0000 0001

Primary boot start load error

0x0000 0002

Secondary boot load error (Boot3.Elf)

0x0000 0003

Self-diagnostic module error (Diag.Elf

0x0000 0004

Kernel start error (Netbsd)

0x0000 0005

Root file system file read error (Rootfs)

0xffff ffff

Other error

Example: Data in the self-diagnostic module, system kernel, or root system files are corrupted or do not exist in OS flash ROM or on the SD card

Files in the self-diagnostic module, kernel, or root file system on the SD card have been falsified or altered

x Before discarding the SD card, try to update the data on the card. If the error occurs again, the card may be defective. x Be sure to use an SD card that contains the correct electronic signature.

SC No.

Symptom

Possible Cause

818

D

Watchdog error

While the system program is running, a bus hold or interrupt program goes into an endless loop, preventing any other programs from executing.

The difference between the 1 s measured for RTC in the NVRAM and the 1 s timeout of the CPU is out of range, or the NVRAM is not detected.

x NVRAM defective

x NVRAM installed incorrectly

15FE

Backup battery error. Battery is exhausted or not within rated specification.

x The battery is attached permanently to the controller board. Replace the controller board.

828

D

Self-diagnostic error 7: ROM

x Measuring the CRC for the boot monitor and operating system program results in an error.

x A check of the CRC value for ROMFS of the entire ROM area results in an error.

x Software defective x Controller board defective x ROM defective

NOTE: For more details about this SC 833, SC834 error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. The additional error codes (0F30, 0F31, etc. are listed in the SMC report.

SC No.

Symptom

Possible Cause

833

D

Self-diagnostic error 8: Engine I/F A SIC

0F30

0F31

ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.

x ASCI (Mandolin) for system control is defective

x Interface between North Bridge and

AGPI is defective x Replace the mother board

0F41

The read/write check done for resident RAM on the mother board could not be done correctly.

At power on with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s.

x Harness between HDD and board disconnected, defective

x HDD power connector disconnected x HDD defective

x Controller board defective

SC No.

Symptom

Possible Cause

863

D

HDD data read failure

The data written to the HDD cannot be read normally, due to bad sectors generated during operation.

x HDD defective

Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation.

864

D

HDD data CRC error

During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD.

x HDD defective

865

D

HDD access error

HDD responded to an error during operation for a condition other than those for SC863, 864.

x HDD defective.

866

B

SC card error 1: Confirmation

The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned on.

The program on the SD card contains electronic confirmation license data. If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed.

x Program missing from the SD card x Download the correct program for the machine to the SD card

867

D

SD card error 2: SD card removed

The SD card in the boot slot when the machine was turned on was removed while the machine was on.

x Insert the SD card, then turn the machine off and on.

868

D

SD card error 3: SC card access

An error occurred while an SD card was used.

x SD card not inserted correctly x SD card defective

x Controller board defective

Note: If you want to try to reformat the SC card, use SD Formatter Ver 1.1.

870

B

Address book data error

Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective.

x Software defective. Turn the machine off/on. If this is not the solution for the problem, then replace the controller firmware.

While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.

When the application started, the necessary font was not on the SD card.

x Font not on the SC card

SC No.

Symptom

Possible Cause

925

B

NetFile Function Error

x The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue.

x The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Fabric services, and other network functions cannot be used.( HDD status codes displayed on the debug console are described below.)

If the machine returns SC codes for HDD errors (SC860 ~ SC865), please follow the recovery procedures described for these SC codes.

Recovery Procedure 2

If the machine does not return one of the five HDD errors (SC860 ~ SC865), cycle the machine off and on. If this does not solve the problem, then initialize the NetFile partition on the HDD with SP5832 011 (HDD Formatting – Ridoc I/F).

NetFiles: Jobs printed from the document server using a PC and DeskTopBinder Before initializing the NetFile partition on the HDD please inform the client that:

Received faxes on the delivery server will be lost

All captured documents will be lost

DeskTopBinder/Print Job Manager/Desk Top Editor job history will be cleared

Documents stored on the document server, included scanned documents, will not be lost.

The first time the network accesses the machine, the management information must be reconfigured (this will require a significant amount of time).

Before initializing the Netfile partition with SP5823 011, do the following:

Enter the User Tools mode and execute “Delivery Settings” to print all received fax documents scheduled for delivery and delete them.

Execute SP5832 011 then cycle the machine off and on. Recovery Procedure 3

If “Procedure 2” does not solve the problem, execute SP5832 001 (HDD Formatting – All), then cycle the machine off and on.

Executing SP5832 001 erases all document and address book data stored on the hard disks. Be sure to consult with the customer before executing this SP code.

Recovery Procedure 4

If “Recovery Procedures 1 to 3” fail to correct the problem, replace the HDD.

SC No.

Symptom

Possible Cause

953

D

Scanner image setting error

The settings required for image processing using the scanner are not sent from the IPU.

x Software defective

954

D

Printer image setting error

The settings required for image processing using the printer controller are not sent from the IPU.

x Software defective

955

D

Memory setting error

The settings that are required for image processing using the memory are not sent from the IPU.

x Software defective

964

D

Printer ready error

The print ready signal is not generated for more than 17 seconds after the IPU received the print start signal.

x Software defective

984

D

Print image data transfer error

After a data transfer begins from the controller to the engine via the PCI bus, the transfer does not end within 15 s.

x Controller (SIMAC) board defective x BICU defective

x BICU Ù controller disconnected

985

D

Scanned image data transmission er ror

After a data transfer begins from the engine to the controller via the PCI bus, the transfer does not end within 3 s.

x Controller (SIMAC) board defective x BICU defective

x BICU Ùcontroller disconnected

986

D

Software error 1

The write parameter received by the write module at the beginning of the setting table is NULL.

x Controller (SIMAC) board defective x BICU defective

x BICU Ù controller disconnected

990

D

Software error 2

B140

SC No.

Symptom

Possible Cause

The software performs an unexpected function and the program cannot continue.

x Software defective, re-boot*1

991

C

Software error 3

B140

The software performs an unexpected function and the program cannot continue. However, unlike SC990, recovery processing allows the program to continue.

x Software defective, re-boot*1

*1: In order to get more details about SC990 and SC991:

3) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors.

4) If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC.

SC No.

Symptom

Possible Cause

992

D

Software error 4: Undefined

B140

An error not controlled by the system occurred (the error does not come under any other SC code).

x Software def ective

x Turn the mac hine power off and on. The machine can not be used until this error is cleared.

SC994

C

Operation Panel Management Rec ords Exceeded

B246

An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there if there are too many application screens open on the operation panel.

x No action req uired because this SC does not interfere with operation of the machine.

997

B

Cannot select application function

B140

An application does not start after the user pushed the correct key on the operation panel.

x Software bug

x A RAM or DI MM option necessary for the application is not installed or not installed correctly.

998

D

Application cannot start

B140

Register processing does not operate for an application within 60 s after the machine power is turned on. No applications not start correctly, and all end abnormally.

x Software bug

x A RAM or DIMM option necessary for the application is not installed or not installed correctly.

4.3.4 JAM CODES

Here are lists of SC codes that are printed in the SMC report; they do not appear on the operation panel display.

The address book in the hard disk is accessed. o An error is detected in the address book data; address book data is not read; or data is not written into the address book.

NOTE: To recover from the error, do any of the following countermeasures:

Format the address book by using SP5-832-008 (all data in the address book–including the user codes and counters–is initialized)

Initialize the user data by using SP5832-006 and -007 (the user codes and counters are recovered when the main switch is turned on). Replace the hard disk (the user codes and counters are recovered when the main switch is turned on).

x Data corruption x Defective hard disk

x Defective software

920

D

Printer error

The printer program cannot be continued.

x Defective hardware x Data corruption x Defective software

925

D

Net file error

The management file for net files is corrupted; net files are not normally read.

Netfiles: Jobs to be printed from the document server using a PC and the DeskTopBinder software