Payment / Booking / Cancellation / Refund

Online Card/Internet Banking Payments

Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

If you have an account with banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account.

CheapAirETickets.in charges a service fee on all airline/hotel bookings. In case of cancellation of any booking, this fee is non-refundable.

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Delivery of Products/Services :

What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?

Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with CheapAirETickets.in, please call us.

CheapAirETickets.in shall not be liable if customers do not comply with this requirement.

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by CheapAirETickets.in. In the event that you fail to present a copy of your e-ticket, CheapAirETickets.in will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

How will I get my boarding pass for an e-Ticket?

You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

Prepaid Ticket Advice ("PTA")

A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

Amendment and Cancellation policy

To amend/cancel your ticket, call CheapAirETickets.in Customer Care. For all cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings, a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge.
For rescheduling of domestic flights, CheapAirETickets.in will charge Rs. 300 per person per sector as standard rescheduling charges.
Please refer to airline specific amendment and cancellation policy while using CheapAirETickets.in Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

How do I get a refund after cancelling my ticket?

The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking will not be refundable.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and CheapAirETickets.in assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact CheapAirETickets.in for refunds and the airline will route the refund for your tickets booked on the website, through CheapAirETickets.in.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

In case you avail the website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and CheapAirETickets.in would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

Passport information:

Passport details are mandatory for e - ticket issuance to Europe, USA and Canada.A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:

KLM

Kuwait Airways

Air France

Saudi Arabian Airlines

American Airlines

Continental Airlines

Delta Airlines

United Airlines

Kenya Airways

China Southern Airlines

China Eastern Airlines

Aeroflot

Egypt Air

Biman Bangladesh Airlines

Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.

Passport Details:

Passport Number

Issuing Country

Date of Birth (DD/MMM/YY)

Gender

Expiry date of Passport (DD/MMM/YY)

Last name/ Surname of traveller

First name/ Given name of traveller

Middle name of traveller (if any)

Visa guidelines:

Please carry a valid visa for the country you will be visiting or transiting through.

Please check with the concerned airline or embassy for all visa requirements.