In the last 7+ years, I have been a patient of this office and I have been satisfied with the service of this office. However, my recent visit on January 18th I was highly disappointed and am uncertain if I will return to your office again. I??ve never encountered such discourteous behavior before at any medical office.

First of all, time is valuable. I waited 30 minutes in the waiting room before the hygienist called for me. It was at that moment that the hygienist reviewed my chart and exploded with numerous remarks and statements regarding me opting for a basic teeth cleaning vs. a teeth scaling. My original appointment was for a teeth scaling but I called in advance to change it due to financial reasons. The hygienist stated that she did not appreciate patients trying to lead her and gave me an example of a doctor prescribing one thing and a patient saying that they??ll get something else; she said you don't make changes. Once seated in her chair, she told me to sign a statement of refusal. I opted not to because I??m in agreement with receiving this service but at a later time.

At that moment, I was uncomfortable with proceeding with this service; it??s unacceptable to be treated in this manner. Lastly, I was told by the hygienist to schedule all future appointments on her off days.

I hope that this is a one-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. I urge you to give this matter a prompt and action-oriented response.

In the last 7+ years, I have been a patient of this office and I have been satisfied with the service of this office. However, my recent visit on January 18th I was highly disappointed and am uncertain if I will return to your office again. I??ve never encountered such discourteous behavior before at any medical office.

First of all, time is valuable. I waited 30 minutes in the waiting room before the hygienist called for me. It was at that moment that the hygienist reviewed my chart and exploded with numerous remarks and statements regarding me opting for a basic teeth cleaning vs. a teeth scaling. My original appointment was for a teeth scaling but I called in advance to change it due to financial reasons. The hygienist stated that she did not appreciate patients trying to lead her and gave me an example of a doctor prescribing one thing and a patient saying that they??ll get something else; she said you don't make changes. Once seated in her chair, she told me to sign a statement of refusal. I opted not to because I??m in agreement with receiving this service but at a later time.

At that moment, I was uncomfortable with proceeding with this service; it??s unacceptable to be treated in this manner. Lastly, I was told by the hygienist to schedule all future appointments on her off days.

I hope that this is a one-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. I urge you to give this matter a prompt and action-oriented response.

When i first walked into tthe office of Dr Mostatab i was greeted by a very nice lady at the desk .she explained how my dental plan worked then i was taken in for xrays then everything that had to b done was explained to me .Dr Mostatab & her staff were very polite & couristy .I felt very comfortable when i was having the work done on me . She would always ask if everything was ok during the time she was working on me . She never ask about money if i did not have it all she would let me make payments .She has a very nice staff working for her they are very pleasent ladies working for her .Once a room is empty someone goes right in to clean up to have it ready for the nextperson .I would recomend Dr Mostatab to any of my friends or family that neede any kind of dental work ..

When i first walked into tthe office of Dr Mostatab i was greeted by a very nice lady at the desk .she explained how my dental plan worked then i was taken in for xrays then everything that had to b done was explained to me .Dr Mostatab & her staff were very polite & couristy .I felt very comfortable when i was having the work done on me . She would always ask if everything was ok during the time she was working on me . She never ask about money if i did not have it all she would let me make payments .She has a very nice staff working for her they are very pleasent ladies working for her .Once a room is empty someone goes right in to clean up to have it ready for the nextperson .I would recomend Dr Mostatab to any of my friends or family that neede any kind of dental work ..

Having been a patient of Dr. Mostatab for more than a decade, I am very pleased with her care. She has done more to deal with my many past cavities, root canal work, four crowns, and diabetic gum concerns than all prior practitioners. Her technicians are skilled in cleaning procedures, with minimal discomfort experienced. The office staff are unfailingly courteous in making appointments, and the billing is well within the standards of our time.

Having been a patient of Dr. Mostatab for more than a decade, I am very pleased with her care. She has done more to deal with my many past cavities, root canal work, four crowns, and diabetic gum concerns than all prior practitioners. Her technicians are skilled in cleaning procedures, with minimal discomfort experienced. The office staff are unfailingly courteous in making appointments, and the billing is well within the standards of our time.

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Business Response:

Thank you Elizabeth.
We thoroughly enjoy having you in our practice. You have certainly made tremendous improvement from the first days I used to see you.
It is an honor to serve you.

by sambood at CitysearchNov 10.

First, there was an exceptionally long wait time in reception (this practice obviously overschedules patients severly). I pride myself on being a kind & patient person, and I understand that there is always a good wait time ahead, but this was ridiculous.

When I finally met the dentist, she seemed friendly enough at first. However, as the visit went on, it became increasingly apparent that she is more like a salesperson than a dental professional (a completely unnecessary cosmetic procedure was repeatedly pushed on me throughout the visit).

Then I was told that I had numerous problems with my teeth & gums that needed prompt treatment. I felt uneasy about that so held off. Then I decided to change dentists b/c I was unhappy.

After a thorough exam & x-rays from my new dentist, I was told that my teeth are in perfect health. My new dentist was visibly shocked when I informed him of Dr. Mostatab's prior "diagnoses".

So I decided to research Dr. Mostatab and I found out that she is NOT a member of the American Dental Association (this is free info available to the public on the ADA website). I'm just a layperson, but that's obviously a bad sign.

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by sambood at Citysearch
August 14, 20101Rebecca Mostatab, DMD

AWFUL experience

★☆☆☆☆

First, there was an exceptionally long wait time in reception (this practice obviously overschedules patients severly). I pride myself on being a kind & patient person, and I understand that there is always a good wait time ahead, but this was ridiculous.

When I finally met the dentist, she seemed friendly enough at first. However, as the visit went on, it became increasingly apparent that she is more like a salesperson than a dental professional (a completely unnecessary cosmetic procedure was repeatedly pushed on me throughout the visit).

Then I was told that I had numerous problems with my teeth & gums that needed prompt treatment. I felt uneasy about that so held off. Then I decided to change dentists b/c I was unhappy.

After a thorough exam & x-rays from my new dentist, I was told that my teeth are in perfect health. My new dentist was visibly shocked when I informed him of Dr. Mostatab's prior "diagnoses".

So I decided to research Dr. Mostatab and I found out that she is NOT a member of the American Dental Association (this is free info available to the public on the ADA website). I'm just a layperson, but that's obviously a bad sign.