Customer Support Manager

Kyiv

Full-Time

Hello everybody!

I am Mariia Khachatrian, Head of Customer Care Department at LOOQME. My department makes sure that the client's experience in interaction with our service is as comfortable as possible, and above all, exceeds his expectations.

You are our candidate if:

You have a higher education.

You have experience working with clients (not mandatory, but will be an advantage).

You are able to explain complex things in a simple way and hear the needs of others.

Quickly find the information needed.

Fluent in Ukrainian and Russian.

English at Intermediate level.

An experienced PC user.

Have worked with databases or understand the basics of their functioning (will be an advantage).

You also have personal qualities like:

Sincere desire to help solving the problems of other people.

Benevolence.

Responsibility and ability to follow trough.

Multitasking.

Proactive approach.

Self-organization.

Here you will:

Provide information and technical support to existing customers.

Work with the settings of the user's personal cabinet.

Participate in the creation of training materials for clients.

Create search queries for the database.

Help answering common technical questions from clients.

We provide:

Opportunity to build a successful career in a fast growing company.

Work in a team where you can influence all processes.

Decent payments: salary + bonuses.

Friendly team.

Convenient office near Kontraktova Square, work schedule: Mon-Fri from 8\9\10 to 17\18 \19 (for you to choose).

Official employment and all social guarantees.

We look forward to get your cover letter and a resume with a photo. In the cover letter please write a few words on why we should choose you.