Crozscore:

Crozscore:

Software Description:

Reduce customer losses with ClickSurv by launching a virtual customer response team In minutes.

ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson bot automation to gather information quickly and respond to issues in real time.

You can send feedback surveys immediately, schedule them to go out on a regular basis or even embed a mini survey in your email signature.

Clickurv uses Quick tap surveys that are easier for customers to understand and respond to, and alerts you to responses immediately in a dashboard. You can get an instant feedback at a glance, send messages, and engage customers in real time.

ClickSurv is the only software of its kind to incorporate IBM Watson Technology that automatically interacts with responders as soon as they respond. It’s like instantly building a team of virtual customer service agents to help keep your customers happy.

Find out why we are the best choice for surveying, managing engagement and customer experience.

Start your free trial today!

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

Survey Anyplace provides the software to make interactive, entertaining and mobile quizzes and surveys. Respondents are more willing to answer all the questions of your company. Companies get more valuable feedback and can increase brand perceptions by using the Survey Anyplace software.

Our software can be used on all the latest technologies such as smartphones, tablets, etc. This way you can start a conversation with your client anyplace, anytime. Furthermore you can implement your corporate design in just a few clicks.

Our software can be used for more than only surveys. It can be used for quizzes, votings, training evaluations, mystery shopping, brand perception, etc.

Features:

Scheduling

Calendar Management

Dashboard

Notifications

Google Apps Integration

Marketing Automation

External Integrations

Data Visualization

Batch Permissions & Access

Data Import

Data Export

Email Integration

API

Contact Management

Features:

Dashboard

Scheduling

Notifications

Multi-User

External Integrations

API

Email Integration

Data Export

Data Import

Data Visualization

Net Promoter Score

Analytics

Features:

Email Integration

Multi-User

Data Export

Dashboard

Summary:

ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson both automation to gather information quickly and respond to issues in real time.

Summary:

Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Starter

$39.001 user(s) / month

Included in plan:

IBM Watson Included

Pricing:

Starting from: $49.00/month

Credit card required: No

Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!

14-day trial period for any pricing plan.

Pricing:

Starting from: $29.00/month

Credit card required: No

Basic: Free

Essential: $29/month

Professional: $49/month

Enterprise: On request

FAQs:

What platforms does this service support?

Web apps

Who are the main user groups of this service?

Clicksurv is for all businesses that want to easily track and manage customer satisfaction with a virtually customer response team that identifies problems and reduces churn.

Does this service offer guides, tutorials and or customer support?

Yes

What is this service generally used for?

Clicksurv uses quick tap surveys and artificial intelligence to keep an eye on customer happiness and deal with issues immediately.

Does this service offer an API?

Yes

FAQs:

Who are the main user groups of this service?

Users of this service are businesses of all sizes.

What is this service generally used for?

It is used as a customer satisfaction survey software.

What platforms does this service support?

Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

It is used together with various virtual ticketing and help desk systems.