Customer Success Specialist 345 views13 applications

Tapfiliate is affiliate tracking software that enables brands to take full control over their affiliate channel. We provide all tools necessary to track, manage and optimize affiliate programs, revenue share deals and referral campaigns. By using Tapfiliate, brands can build and cultivate their own tribe of brand ambassadors and (professional) publishing partners.

As we are steadily growing, we are looking for an awesome Customer success specialist.

What you will do day to day

Answer support tickets

Help customers during each step of their journey to becoming successful using our product

Help customers integrate our service into their website

Create new support resources, like FAQs, guides and (video) tutorials for our customers

Start up new projects to improve customer success

What we are looking for

You have (some) experience with HTML and Javascript but would absolutely love to learn more

You love contact with customers and helping them find their way in a new environment

You are a natural writer

You work autonomously and take initiative

You love startups, are ambitious, driven and an all-round talent. You love to work in a hectic start-up environment alongside passionate entrepreneurs

You love technology and the web

You are a native English speaker

What we offer you

Competitive pay

The possibility to get trained and grow into a frontend developer (if you would aspire so)

Tapfiliate is affiliate tracking software that enables brands to take full control over their affiliate channel. We provide all tools necessary to track, manage and optimize affiliate programs, revenue share deals and referral campaigns. By using Tapfiliate, brands can build and cultivate their own tribe of brand ambassadors and (professional) publishing partners.