www.Cleaning-Laminate-Flooring.com is owned and run by 'John
Chappell Technical Services' abbreviated as 'JCTS' in this
document.

Terms and conditions of sale
The following terms and conditions apply to all orders for
the purchase of goods from the Cleaning-Laminate-Flooring.com
Online shop.

Our contract
If you place an order online to purchase a product from Cleaning-Laminate-Flooring.com
we will send you an e-mail confirming receipt of your order
and containing the details of your order. Your order represents
an offer to us to purchase a product which is accepted by
us when we deliver the product to you. Any products on the
same order which we have not delivered to you do not form
part of that contract.

Description of the Goods
We will take all reasonable care to ensure that all details,
descriptions and prices of products appearing on the website
are correct at the time when the relevant information was
entered onto the system. We reserve the right to refuse orders
where product information has been mis-published, including
prices and promotions.

Availability
The supply of goods from this website is subject to availability
and it is not always possible for us to inform you at the
time you place your order whether the goods you want are still
available for purchase. In the case of this happening we will
inform you of the delay, if the delay is deemed excessive
will can offer either a carefully selected alternative, or
a refund may be offered.

Delivery
All products can only be delivered to addresses within
the UK Mainland at this time. Delivery is currently
set at a flat rate of £ 5.99 for all orders covering
Parcelforce Zone 1 - an upgrade on the fees will be required
for orders in outlying areas such as Highlands, Islands etc.

We aim to dispatch most parcels within 48 hours ( 1-2 working
days ). subject to current stock being available.

Most orders are dispatched by Parcelforce tracked service,
expected delivery of 1-2 working days from dispatch, this
is not a next day guaranteed service. Where an e-mail address
has been supplied we will send out an e-mail confirmation,
detailing your order & dispatch date, you will also receive
an e-mail from pay pal setting out your payment receipt, and
an e-mail from Parcelforce offering you the tracking information
of your order from us ' John Chappell Technical Services'.

Single orders of small lighter items are sent out using The
Royal Mail delivery service. Delivery of these items after
dispatch from us is normally expected to be within 3 works
days.

If you do not hear from us after placing your order, firstly
you should check your junk e-mail folders in case any of the
confirmation e-mails being wrongly placed their by your e-mail
program, failing that please contact us to confirm your order.
Cancellation and Returns
We offer a 14-day no quibble returns policy which begins from
the date you received the goods. If you contact us outside
of the 14-day period we will not refund the order (unless
defective/damaged). All unwanted goods should be returned
in a resaleable condition, note that will not cover the return
of the postage costs of the returned goods, nor will we cover
the postage costs of your returning the products to us. We
reserve the right to charge a 25% restocking fee on returns
(based on retail value of the items returned). This does not
affect your statutory rights. For more information on your
statutory rights please visit http://www.consumerdirect.gov.uk/.

When
you send your item back to us we will process the returned item and offer you
the choice of a replacement or a refund - without postage costs.

If
you request a refund we will not refund the delivery charges incurred in sending
the item to you. Where if you change your mind or decide the products are unsuitable,
we will not refund you for the delivery charge of the courier, nor will we cover
the cost of the item being returned to us. Pay pay inc.will notify you via e-mail
of your refund if payments was made online. You can expect a refund in the same
form of payment originally used for purchase.

SecurityWhen
submitting your order you are agreeing to the purchase of goods and to allowing
JCTS to use your personal data for the purpose of supplying the goods. For further
information on privacy and security please see JCTS
Privacy Policy.

LossesWe will not be responsible for any
business loss (including loss of profits, revenue, contracts, anticipated savings,
data, goodwill or wasted expenditure) or any other indirect or consequential loss
even if the loss was reasonably foreseeable to both you and us when you commenced
using the website or when the contract for the sale of goods was formed.

Alteration
of Service or Amendments to the ConditionsWe reserve the right to make
changes to our website, policies, and these Terms and Conditions of Purchase at
any time. You will be subject to the policies and Terms and Conditions of Purchase
in force at the time that you use the website or that you order goods from us,
unless any change to those policies or these conditions is required to be made
by law or government authority (in which case it will apply to orders previously
placed by you). If any of these conditions are deemed invalid, void, or for any
reason unenforceable, that condition will be deemed severable and will not affect
the validity and enforceability of any remaining condition.

Events beyond
our reasonable controlWe will not be held responsible for any delay or
failure to comply with our obligations under these conditions if the delay or
failure arises from any cause which is beyond our reasonable control. This condition
does not affect your statutory rights.

Governing law and JurisdictionThese
conditions are governed by and construed in accordance with the laws of the England
and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the
English courts. JCTS is not VAT registered at this time.