Upgraded at roughly 10am over the phone (Flexi Upgrade) and had no text or email confirmation whatsoever yet. Live chatted and they confirmed the order was there and processing, and should get confirmation within 24 hours.

Speaking as an ex member of store staff, the system can get pretty bogged down during busy periods, and "orders", which can be anything from a sim change up to an actual upgrade etc, can be slowed down and be stuck in processing for a while, so I think it's likely that due to volumes today for the launch,

If i've not had confirmation by 10am tomorrow though I'm calling back and seeing what's up. I'd recommend the same. We can keep the thread up to date if/when we hear more.

No doubt because of the time and date and enthusiasm at which we're on this subject, we're probably all just dying to see that confirmed delivery date and the thought of having to wait even an extra day is painful ahahahaha.

The XS won't be released until the 21st September and you have only preordered to receive the phone on release day. When the stock and been received and allocated to the preorders, you should receive some communication.

Vodafone will keep you updated throughout the delivery process with email updates and as soon as stock has been received and ready for delivery on release day, you will receive further confirmation with tracking information.

Afternoon all 😊 As you can imagine, we're suuuuper busy right now! Don't worry though, you'll be notified as soon as your order starts being processed. If you haven't received anything from us after placing your order and did want some peace of mind, you can always pop a message over on Live Chat or give us a call on 191 - our advisers would be happy to double check everything for you.

Please do keep this thread up to date with any progress, we'd love to see it 🎉

I spoke to the lovely folks at the Twitter team and then a great chap in upgrades who explained that the order, as I thought, had an error on it, and was actually never going to complete due to an issue on my account that needed fixed first...so thanks to that initial upgrade guy for just breezing past that important point and telling me it was all fine.

It's been escalated apparently so fingers crossed they can work out what's going on and get it sorted. I'm now just waiting on a callback/status update at...some point in the future. No ETA as of yet.

This is all okay, not the end of the world, but if I somehow miss the first batch which I went out of my way to preorder early on day one to try and guarantee, unlike the X last year which was like a months wait only a week after orders opened, through no fault of my own, I'll be a little grumpy.

Anyway just ranting at the air now so, thanks. That's my update in case anybody else is in the exact same boat as me and has zero communication following an apparent upgrade.

Yeah I waited over 24 hours and have been consistently checking to see if it’s updated. I’m not holding out any hope that the order has been processed correctly. I used to work in the store and always had a problem with telesales! Always order issues! But unfortunately I wanted to pay and esry upgrade fee so I had to do it that way. Anyone else had any updates?

I'd you've got a tracking number (and presumably a text to confirm a tariff change) you're likely fine. As pointed out earlier that's more likely to do with stock not yet being available to allocate for the order to progress any further. I imagine you'd see it change on Monday or Tuesday when stock starts to get booked into their WMS.

Stock at voda is handled on a per IMEI basis even for multi channel orders, so it won't start to progress until your actual handset has been scanned in most likely.