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A Story About Robert

Last June, Robert Nichols of Waterville was playing a round of golf, just like he had done hundreds of times before. But something was different this time. When he got to the fifth hole, his chest began to hurt, and he just wasn’t feeling well. Robert was having a heart attack.

Read more about the many other life-saving stories that take place every day at EMMC Heart Care.

About EMMC

Why Choose EMMC

EMMC is the specialty referral hospital for the northern two-thirds of Maine, providing leading-edge programs in cancer, surgery, and cardiac care, among many others.

Our passion is providing the best patient care possible with a focus on excellent service, clinical quality, and patient safety. A committed partner to our patients and community, we believe nothing should stand in the way of quality healthcare.

​Newsletters

Patients Notified of Missing Hard Drive

On December 22, 2017, Eastern Maine Medical Center became aware that a portable external computer hard drive installed and operated by a third-party vendor was missing. The vendor had connected the drive, which was last seen on December 19, 2017, to a cardiac imaging computer to store information pertaining to cardiac ablation procedures that occurred at Eastern Maine Medical Center. This incident involves patients who underwent cardiac ablation procedures performed at the medical center between January 3, 2011 and December 11, 2017, although not all patients receiving that procedure were affected.

What Information was Involved

The device included patients’:

Full name

Date of birth

Date of service

Medical record number

Provider name

A one word condition descriptor (like AFIB)

Procedural images of the heart

The device DID NOT include patients’:

Social Security Number

Addresses

Financial data such as credit card or bank information

Any information relating to any other healthcare services you may have received at Eastern Maine Medical Center

What We Are Doing

Since December 22, Eastern Maine Medical Center has conducted an extensive search for the drive and continues to investigate the circumstances surrounding its disappearance but, as of the date of this letter, the drive still has not been located. We plan to continue our internal investigation and partner with authorities as appropriate. We are reviewing our processes, and those of our vendors, to strengthen our security around this type of information.

On January 30, 2018, we mailed a letter to all affected patients to ensure all are well informed and can take precautions to protect their identity. Although the risk for identity theft associated with this event is low, we are offering free identity theft protection services through ID Experts®. Affected patients are eligible to register for one free year of MyIDCare™.

What You Can Do

If you had a cardiac ablation procedure performed at Eastern Maine Medical Center between January 3, 2011 and December 11, 2017, your information may have been on the missing drive. We have attempted to notify affected patients by mail; however, if your address has changed it is possible you may not receive notification. If you have not received notification by February 3, 2018 and believe you may have been affected, please contact our hotline number at 1-855-973-8200 Monday through Friday from 8 am to 3 pm Eastern Time.

If you received a letter with an enrollment code, please click on the link below to register for this service, or call ID Experts® at 1-800-939-4170.