The Program Director is responsible for implementation, ongoing management and strategic growth of the program: outpatient Wound Care Center®, HBO, inpatient and outreach. The Program Director oversees day-to-day program operations and is responsible for:
budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management. The Program Director is responsible for maintaining collaborative and consultative client
relationships, integrating programs within the hospital organization and creating effective working relationships within the company, both internal and external to the hospital organization. Ultimately, the Program Director is accountable for achieving program
metrics, demonstrating the value proposition to the customer and contract retention.

DUTIES:

Operations Management (20%):

• Providing day-to-day management oversight for outpatient clinic, HBO and other wound continuum sites of care, which may include inpatient and outreach.

• Tracking and reporting all inpatient, outpatient, outreach, HBO and ancillary revenues generated by the program. Responsible for cost management through appropriate utilization and management of labor and supply utilization. Working with Region support team
to complete a quarterly financial review and presenting results to hospital leadership.

Community Education / Marketing (40%):

• Developing, implementing and consistently executing a marketing and community education plan. Working collaboratively with the hospital to coordinate market specific activities.

• Collaborating with Clinical Coordinator and Medical Director to develop, implement and manage a continuous Performance Improvement Program (PIP). Ensuring program is integrated into the client facility’s PIP program.

• Participating in hospital committees as appropriate. Ensuring timely and accurate documentation in the patient record and input of data into outcomes database.

• Identifying the hospital strategic goals and objectives and managing the program to achieve those goals. Integrating effectively and seamlessly at all levels within the client organization. Participating in hospital department/management meetings and actively
participating in Hospital communication and social activities.

• Building and developing effective working relationships with panel physicians, clinical and support staff. Encouraging all program staff to interact positively and in a spirit of good teamwork with members of other hospital departments. Meeting regularly
with key hospital leaders regarding goal achievement. Regularly communicating to Region Management key aspects of program performance.

Requirements

Bachelor’s Degree in Business Administration, Healthcare Administration, Nursing or related field
Master’s in Healthcare Administration or Business Administration preferred
Three to five years of related experience and/or training; or equivalent combination of education and experience
Management experience preferred
Marketing experience preferred
Basic word processing and spreadsheet skills
Excellent written and verbal communication skills
Overnight travel, after-hours work and on-call availability