Please tell us which version of Maya you are using. If you aren't sure, you can find out by selecting "About Maya" at the bottom of the Help menu. The information you need is the very first line of text. Example: Version: Autodesk Maya 2014 x64.

What operating system are you running? *

Please select your operating system.

Windows 32-bit

Windows 64-Bit

Max OSX

Linux

Can you describe your problem? *

Please describe the problem you're having.

Are you getting a Maya error?

Instructions: If you are getting an actual error in Maya we will need the traceback in order to diagnose the problem. Open the Maya Script Editor and make sure to check the boxes for "Line numbers in errors" and "Show Stack Trace." Run through the events again that lead up to the error. Click on the code in the Maya Script Editor window and select it all (cmd/ctrl + a). Copy and paste it into the box below.

Thank you!

Our Support Team will get back to you as soon as we find a solution to this problem.