No card details are stored on our site. When you complete your payment details, a new page opens which is provided through an iframe and is a page handled by Klarna. Whilst visually you still look to be on the same website, this page is hosted by Klarna meaning none of your details are ever keyed in to our own site.

For extra security, our website is hosted by a PCI compliant company so you can rest assured that the details you provide are handled in an appropriate manner.

Orders received before 1pm Monday to Friday will usually be dispatched on the same day, orders after 1pm and at weekends will be processed on the following working day.

Items will usually be sent by Royal Mail or occasionally through a third party courier. If your order is urgent, please make sure you select the appropriate shipping option.

We work from a 'live' stock system in our high street store. This means that very occasionally, there could be a situation where the item has sold in the shop before our online stock has been updated. In these situations, we reserve the right to cancel your order and make a refund if we are unable to secure further stock from our suppliers.

Occasionally, it may be necessary to increase the shipping charge on items sent to other countries where multiple items are ordered. We will only do this if the cost to us is more than 20% higher than our charge to you. Similarly, if you opt for a priority UK delivery and the weight of your parcel is in excess of 2kg, we reserve the right to ask for additional payment or to send by first class mail.

If you have any specific queries not answered here or on our FAQ page, please do get in touch.

We are happy to accept any returns providing they are returned in perfect unworn condition and in the same packaging / box, where relevant.

Returns must be made within 14 days of receipt of the goods.

Items should be posted to Poppy Red, 11 The Moors Shopping Centre, South Hawworth Street, Ilkley LS29 9LB. Please ensure you retain proof of postage as the package remains your responsibility until we have confirmed receipt by emailing you or processing your refund.

If you have any queries, please telephone us on 01943 601424 or email us - info@poppy-red.co.uk.