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The Customer Service Specialist (CSS) is responsible for serving as liaison between customers, field offices and vehicle recipients. Duties include: maintaining operational efficiency by managing assigned orders; maintaining communication with PARS field offices and customers to ensure work orders are completed in a timely manner while adhering to individual customer parameters for each order and assisting with any additional tasks and responsibilities, as may be deemed necessary by management.

Position Responsibilities:

Answering telephones, emails and any other communications promptly and courteously

Conducting telephone queries and communications in a professional manner, with a display of business decorum

Greeting customers warmly and ascertaining the problem or reason for calling

Providing exceptional customer service by developing good working relationships with customers