Frequently Asked Questions

Do you move or ship items?

CMS does not move or ship anything. We only assist with any disassembly and crating of your items to prepare them to move. We would be happy to refer you to a moving partner near you.

What areas of the country do you service?

CMS services all 50 United States (including Alaska and Hawaii) and well as many Canadian Provinces

Can you service a last-minute request?

CMS prides its self in being able to work with you to cover any short notice service request. We will do our very best, and explore all options to get your job handled.

Do you offer service outside of normal business hours?

We can usually offer services after 5pm, and on weekends depending on schedules. CMS will make every effort to service your third party needs at your convenience.

How do I find out more about each service?

Feel free to view any of our service pages to find out what exactly we do with each service. Or click on the enclosed video link to learn more about each service, and to share with friends and customers.

When will the independent contractor arrive?

CMS coordinates 2 to 4-hour arrival time frames with your shippers, and notifies you when the independent contractor has arrived on site. This can all be tracked and managed through our, easy-to-use CMS web portal.

How long has CMS been in business?

CMS has been in the relocation, third party service business since 1993.

How do I determine how much a service will cost?

We have established pricing for all third-party services. Simply log in to your account to obtain immediate pricing. Or Email us at quotes@custommoversservices.com , or call our dispatch team at 800-514-6927, Option 2 to request a quote.

Do you deal directly with consumers?

We are glad to work directly with any homeowners to complete a third-party service. We can talk with the homeowner to find out what exactly he or she needs, and quote them a fair price.

Do you accept credit cards?

CMS accepts VISA, Mastercard and AmEx for all services. All transactions are processed directly with CMS through a secure site.

How do I open an account?

Simply call 800-514-6927, then dial 3. You will immediately be connected to someone in our sales department that can assist you. Please make sure you have a company name and address, and all contact information with anyone you would like to add to the account. Most importantly please make sure you provide us with an accounting contact, and needed billing information to insure a quick and easy set up.

We will than share with you a list of our services with pricing based off your current markets that you service, volume of work, and revenue goals. We will share with you your options to request a quote or order, discuss our free integration capabilities, as well as introduce you to our web portal which allows your team to manage all 3rd party requests with ease.

Do you provide Digital Documentation?

All service work orders include digital photos, signed work orders and inspection reports, and invoices that can be viewed and exported for digital record storage.

How do I know if the Independent Contractors are qualified and background checked?

All independent contractors go through a thorough criminal background and insurance check, and comply with all service standards. All independent contractors carry a photo identification card to ensure safety and confidence with every service.

Can I request third party service directly from my companies move management software?

CMS is integrated with most move management companies. Most integration down loads only take a few minutes, are approved by the software provider, and is free of charge. Feel free to contact a CMS sales representative for more details.

Do you have VIP status for important customers?

CMS offers VIP features for your most valuable clients. Simply mark each order VIP status and you and your team will receive all communication and order status notes automatically.

Can you handle a moving Claim?

CMS has its own inhouse claims division. CMS can handle all claims, providing prompt and efficient claims resolution. Simply go to www.movingclaimsolutions.com for more information.

Who contacts the shipper and informs them of who is providing their service, and when?

CMS will keep you updated throughout the third-party process. After your order has been placed and confirmed, a CMS move coordinator will call you or the shipper to review the order and service date. The independent contractor will set up the service time frame with the shipper as well as notify you when they have arrived on site. CMS also checks back at the end of the day to confirm all services where completed and done to the shipper’s satisfaction.