Kudos Casino - Where is my payment?

On 7/16/2016 my bankwire was approved by Kudos casino for the amount of 245.00. i won with my kudos credit i earned from my previous deposit. Ive been told by chat...(martin) that it would be in my account any day. 6 to 7 business days to be the statement he told me. Today is 7/28 & nothing in my bank account. Ive been told several times its on its way. Im an older person with not much Tech skills. So not sure what kind of documents of prroof Im expected to submit...or how.

We have spoken with the processor and all is in order. The funds have not been returned so they should be with you any day now. We are unsure why they would have not credited yet. We would expect them to credit your account this week. If they have not been received by Wednesday please let us know.