31-07-20182018-10-29MISSION
o Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, )
o Provide an expert answer to customers requests
o Respond to after-sales related questions
o Handle client complaints
o Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
o Have the brand culture and knowledge to respond with service excellence to all types of questions
o Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients requests
o Collect and handle personal information with care and respect (confidentiality)
PROFILE
o Fluent, both verbal and written, in languages required.
o University degree
o 2-3 years prior work experience as a callcenter agent or customer service
o English / Arabic & French speaking2018-07-31 15:34:37

31-07-20182018-10-29Minimum 2 years business-to-business outdoor sales experience in UAE.
Solid cold-calling skills to arrange meetings with potential customers to prospect for new business
Strong Negotiation and closing skills
Background in IT hardware / IT software / Office Automation industry is must.
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.2018-07-31 14:09:48

31-07-20182018-10-29Principal functions:
Manage critical incidents during the shift duty.
Communicate critical incidents with higher management and implement strategic plan to overcome the situation.
Intermediate between SOC and NOC Front and Back Office teams to resolve incidents at the earliest.
Manage incident management tickets of any violating KPI which to be addressed to concerned teams using proper escalation matrix.
Follow up with the concerned for any raised issues applying OLA/SLA, to make sure service availability is restored within minimum time intervals.
Manage shift duty staff to monitor all important events to ensure high quality service availability.
Ensure prestige customers receive the highest standard of services.
Coordinate with the teams for planned outages and activities in order to make sure its performed and accomplished successfully within the outage time window.
Benchmark the main service KPIs to make sure no degradation resulted due to any planned activity.
Prepare report for the activities carried out during the shift.
Qualification : Bachelors Degree in Engineering / Telecommunications /
Electrical Engineering or Equivalent.2018-07-31 14:09:42

31-07-20182018-10-29Principal functions:
Monitor all service affecting KPIs of below areas applying preset threshold:
Mobile access NW (2G/3G/LTE)
Mobile Core (CS/PS)
Roaming (Inbound/Outbound)
IDD (Incoming / Outgoing)
Unified Messaging
Coordination with Front Office of areas mentioned above to make sure that services not affected by NW failure or HW issue.
Raising incident management tickets of any violating KPI which to be addressed to concerned via Service Manager System and highlight the issues using proper escalation matrix .
Follow up with the concerned for any raised issues applying OLA/SLA , to make sure service availability is restored within minimum time intervals .
Monitor all important events to ensure high quality service availability .
Help to Ensure prestige customers receive the highest standard of services.
Make sure vital areas ( malls/hotels/restaurants/hospitals .. ) enjoy high quality of services .2018-07-31 14:09:42

31-07-20182018-10-29Project Management - PMP, RMP, CAPM, ACP certified - Full time Trainer required to work in UAE on a long term contract.
Trainer must be PMI - PMP, RMP, CAPM certified and willing to take all other necessary exams to be authorized for teaching of Project Management Related courses.
APPLY ONLYif you are flexible in working hours, timing and willing to travel within UAE and outside UAE if needed.2018-07-31 13:53:49

26-07-20182018-10-24source and develop client referrals
prepare sales action plans and strategies
schedule sales activity
develop and maintain a customer database
develop and maintain sales and promotional materials
The ladies will be responsible for the sales of the fruits and vegetables on mobile trucks and some of them have to sell our products over the phone ( callcenter )2018-07-26 15:49:56

23-07-20182018-10-21Our client, one of the leading companies into IT services in UAE, requires IT Sales Manager for their operations in Dubai & Abu Dhabi. The ideal candidate will be a male, experienced in Server/Storage Sales with Valid UAE Driving License. The candidate must possess 3 - 6 years of experience in the said role, out of which minimum two years of experience is in UAE.
Duties and responsibilities include:
Create and implement sales strategy to acquire new clients and to support their efforts to improve their workplace culture, tasks include account planning, pipeline management and forecasting
Identify and win new Enterprise accounts through effective new business development and account management.
Leverage existing contacts in the industry to reach out to new prospects and initiate conversations to assess their needs and recommend solutions
Be able to manage very high revenue based opportunities commercially to meet revenue and margin growth strategies.
Identifies customer requirements in order to branch products across various business units, and explain the unique business value that the products bring.
Identify decision makers amongst the targeted leads in order to initiate sales process
Emphasizing service or product features and benefits, discussing terms, quoting prices, and preparing sales order reports
Coordinating with support/IT for status on orders ensuring the delivery commitment to clients is met.2018-07-23 17:42:10

23-07-20182018-10-21Our client, one of the leading companies into IT services in UAE, requires Enterprise Account Manager for their operations in Dubai & Abu Dhabi. The ideal candidate will be a male, experienced in Server/Storage Sales with Valid UAE Driving License. The candidate must possess 3 - 6 years of experience in the said role, out of which minimum two years of experience is in UAE.
Duties and responsibilities include:
Create and implement sales strategy to acquire new clients and to support their efforts to improve their workplace culture, tasks include account planning, pipeline management and forecasting
Identify and win new Enterprise accounts through effective new business development and account management.
Leverage existing contacts in the industry to reach out to new prospects and initiate conversations to assess their needs and recommend solutions
Be able to manage very high revenue based opportunities commercially to meet revenue and margin growth strategies.
Identifies customer requirements in order to branch products across various business units, and explain the unique business value that the products bring.
Identify decision makers amongst the targeted leads in order to initiate sales process
Emphasizing service or product features and benefits, discussing terms, quoting prices, and preparing sales order reports
Coordinating with support/IT for status on orders ensuring the delivery commitment to clients is met.2018-07-23 16:03:40

09-08-20182018-11-07Provide medical support to the patients while they are carried to the hospitals. Respond to the emergencies arising out of causalities like criminal violence, natural disasters, fires, air and land accidents, etc. Skills Open to ANY nationality Male or Female, below 35 years old only Bachelors Degree or equivalent in Emergency Medical Technology or Emergency Applied Science Has a valid ACLS, PALS, PHTLS Certification HAAD License holder is a must Minimum 2 years of experience in related role Work timing: 48 hours/week Work Location: Abu Dhabi, UAE Salary up to 10,500 AED depending on experience and qualifications plus accommodation allowance up to 600 AED2018-08-09 17:57:55

30-07-20182018-10-28Open to FILIPINO candidates Female, 35 years old and below Minimum 2 years of UAE experience in the same role Good knowledge in extension requirements, new trends, manicure and pedicure Has strong experience in the Gulf dealing with customers with high standards of customer service With relevant training in Eyelash extensions and Nails training Must be presentable and well-groomed Excellent communication and customer service skills Can join immediately (max 1 month) Work location: Abu Dhabi, UAE Skills Salary is up to 3K AED full package depending on qualifications and experience2018-07-30 18:16:27

19-07-20182018-10-17ITIL Expert and COBIT 5 Foundation - Full time Trainer required to work in UAE on a long term contract.
Trainer must be ITIL Expert qualified and certified as APMG approved Trainer for the Capability Modules (Lifecycle modules will be a plus).
In addition to ITIL the trainer will also teach Cobit 5 foundation and must be approved as COBIT trainer from ISACA. In case the trainer doesnt meet the above qualification completely but partially, he / she must be willing to prepare for the required exams and qualify for teaching before joining us or on a short notice after joining us.2018-07-19 16:55:26

19-07-20182018-10-17Areas of Responsibility:- Demonstrate advanced proficiency in Data center technologies, systems, standards, operations and procedures related to eHosting service. Administrate a regional data centers and ensure proper monitoring and support provided to data center customers. Provide technical guidance and support to other DCO staff in order to give efficient and proficient support to Data center customers.
Years & Field of Experience required:
3 years of experience in the field of computer communication and networking. Good practical knowledge of Best Practices within System & Networking environment.
Mandatory :
Good Understanding of TCP/IP networking.
Good Understanding of Internet/Computer Security
Good Understanding of Computer Hardware and cable structuring work.2018-07-19 16:15:39

07-08-20182018-11-05Team Leader(One for each area belonging to the identified region):
Manage multiple Controllers in the area of responsibility in order to ensure Fulfillment and Assurance KPIs
Add remarks, if required, on returned incomplete tasks to better address both FAST work and actions to be taken on tasks when they come back again to Field (e.g. OSP required, etc)
Assign the returned SRs to the FAST
Contact the Appointment center in case of re-scheduling is needed for the customer while the technician is on site
Manage the issues from Operation Control Tower
Exception management and engagement of CS-external section for real-time support
Engage the SMT dispatcher in case of additional field force capacity requirement
Monitor violation trend and engage SSC for auditing
Forecast the expected workload
Inform WFM representativeto configure and/or update he new number ofavailable resources related to a particular area on FOS (in case the current pool of technicians is changing)
Evaluate the staffing level within the area of responsibility and escalate to director any current or expected decline in customer service and organization performance due to capacity issues
Review the shift patterns and resources availability calendar.
Supervises the daily activities of the controllers in charge of the field technicians and monitor and correctively addresses any scheduling issues
Work closely with the controller to follow up on returned incomplete tasks escalated to other section in order to meet the customer expectation and the set performance levels
Provide feedback through FOSremarks on the assigned daily tasks performed to reflect correctly the reported status
Keep track of the external and internal environment factor affecting the service delivery and the profitability health of the organization
Define in which cases SMT/FAN should be involved and ask support to SMT/FAN dispatcher
Create a customer centric work culture focused on high performance and customer value creation
Work closely with the Site supervisorto identify case which OSPis required (according totask remarks related to previous returned incomplete).
Monthy Salary Range is AED 10K - AED 15K2018-08-07 12:34:11

07-08-20182018-11-05Qualification : Bachelors Degree in Engineering / Telecommunications /
Electrical Engineering or Equivalent.
Experience : 6-8 Years experience in operation and maintenance ofFixed/Mobile/IPTV services
Familiar with Fixed/Mobile network performance KPI's
Experience in Fixed/Mobile NOC/SOC Front Office and Back office operations
Principal functions:
Manage critical incidents during the shift duty.
Communicate critical incidents with higher management and implement strategic plan to overcome the situation.
Intermediate between SOC and NOC Front and Back Office teams to resolve incidents at the earliest.
Manage incident management tickets of any violating KPI which to be addressed to concerned teams using proper escalation matrix.
Follow up with the concerned for any raised issues applying OLA/SLA, to make sure service availability is restored within minimum time intervals.
Manage shift duty staff to monitor all important events to ensure high quality service availability.
Ensure prestige customers receive the highest standard of services.
Coordinate with the teams for planned outages and activities in order to make sure its performed and accomplished successfully within the outage time window.
Benchmark the main service KPIs to make sure no degradation resulted due to any planned activity.
Prepare report for the activities carried out during the shift.2018-08-07 10:51:22

07-08-20182018-11-05Basic knowledge of call centre operations
Aggressive and sales oriented with exceptional communication and telephone manners
Knowledge and experience in customer service best practices
Proficient in Microsoft office applications and typing
Good command over English language both spoken and written
Organisational and time management skills
Result orientated and target driven
Team player and team builder
Go getter attitude / persuasive
Adaptability to team and willingness to learn new concepts
Ability to meet deadlines and hit targets.2018-08-07 09:56:35