help!!! my phone just went nuts & I can't even turn it off! The start screen just keeps going on & on & on. I went through all the FAQS & can't even figure out how to remove battery. I am recently widowed & am electronically challenged on a good day. I'm in tears tonight. If anyone can help...

Tracy the Battery on the phone you have is NOT Accessible it is a Sealed battery did they not Tell you this at the Store that you Bought it At! If the Phone is still on you can do What is Called a Soft Reset. Here are those Instructions:

Press and hold power button+volume down key until the device powers off then release.

Thanks. I did what u said. Now it won't do anything. It just has the Motorola logo on & doesn't do anything else.No they did not tell me it had a sealed battery. They didn't tell me how to turn it off either. The store I went to pretty much sucked as I had to transfer my own pics & videaos from my old phone. I think I may have made a mistake coming to Verizon. Now I guess I'll take this very expensive phon back. The reason I came to verison is because my old phone was an original Razr, it's 7 yrs old & I've never had a problem & Verizon is the only place that carries the RAZR. I am a shutin w/lots of health problems & this is my only way to get ahold of people. I really don't know what I'm going to do. However, thank all of you for your support,

Tracy, it sounds to me like you'd be happier with a basic phone. Do not pay for an expensive smartphone and monthly data plan when all you want is something to make calls. You have 14 days to return it, and do not let the rep talk you into another smartphone if that is not what you want.

You can buy a basic phone here, on amazon.com, on eBay, etc. I have seen the original RAZRs (the nonsmartphones) sold new on eBay. If you buy there, make sure it's Verizon branded, not prepay only, and it has a clean electronic serial number (ESN) that you check with Verizon before you pay for the phone.

Another idea: You can buy a new LG Cosmos 2, a messaging phone, off-contract for $150 on Amazon, or get it through Verizon on a two-year contract.