For inquiries related to enhancements or website maintenance, please feel free to reach out to your account manager directly, submit a request to support@onenorth.com or give us a call on the support line at +1 312.948.9580. For after-hours support requests, please call the support line or visit our support site at support.onenorth.com.

This form collects your name, email and phone number (if you choose to provide it), so that we can contact you regarding your inquiry. Please review our Privacy Policy to learn more about how we protect and manage your submitted data.

I have read and accept the One North Privacy Policy.

Top 3 Highlights from the 2018 Sitecore Symposium

A few weeks ago, I attended the Sitecore Symposium, Sitecore’s annual conference. This year, it was held in Orlando, Florida, and brought together over 3,000 attendees from more than 53 countries. As one of the global leaders in enterprise digital experience management software, Sitecore is used by many of our clients and other large companies worldwide.

The theme this year was “Elevate the Experience.” I’ve been fortunate to have gone to many of these conferences over the past five years, and this year was by far my favorite. It was also my first time attending the Sitecore MVP Summit since earning my Sitecore Most Valuable Professional award earlier this year.

I left this year’s conference inspired, informed and connected. There was a ton of great content and conversation throughout the week, but my top three highlights included the following:

It was an honor to speak alongside other Sitecore MVP women on a topic very dear to my heart – Empowering Women in Technology. Sitecore’s Chief Marketing Officer Paige O’Neill moderated our panel discussion. Leading up to our panel, I enjoyed getting to know the other talented ladies and sharing our personal and professional experiences across our diverse, global backgrounds.

During the panel, I spoke on the barriers that women in tech feel, such as internal barriers of ‘imposter syndrome’ we put on ourselves. It’s so important to push through the nonsense and focus on making ourselves better. I channeled my inner Angela Duckworth and talked about the importance of having grit to be successful. I truly believe that we all have a growth mindset, and our ability to learn can change and improve over time if we push ourselves and put in the effort to make a difference.

It was great to see Sitecore’s support for our Women in Tech panel. The conference also hosted a special Women in Digital luncheon with guest speaker Jodi Kovitz, CEO and Founder of the #movethedial movement, and a panel of more inspiring stories from female executives. The energy and support from both women and men at the conference was encouraging. I commend Sitecore for taking positive steps toward addressing diversity and inclusion in our industry.

2). Building Customer Trust – Importance of Security and Privacy

As a security-minded professional who recently worked on getting my agency awarded ISO 27001 certification, the increased focus on security and privacy resonated with me. Since the General Data Protection Regulation (GDPR) went into effect earlier this year, privacy has become the standard expectation for many companies, including our clients. You need to build a relationship with your customers based on trust and prove you are a good steward of data in order to continue working with them – or be considered for future engagements.

Mark Zablan, Sitecore’s Chief Revenue Officer, led a keynote and panel discussion around building customer trust, one experience at a time. Mark shared his three steps to building brand trust:

Transparency: be transparent with how you use data and what it delivers.

Accessibility: keep your messaging consistent and accessible.

Personalization: bring consumers into the journey with moments over time.

3). Sitecore Community & Networking

The Sitecore community continues to grow year after year, and it’s great to meet and network with a good mix of Sitecore clients and partners. At the conference, you can finally tie a face to a name for the people you’ve read blogs from or interacted with online.

Sitecore throws a great party at these events! I had a fun time with the rest of the One North team (John Simpson, Jeff Hirner, Ryan Horner, Mike Skutta, and Chris Elston), our clients and other Sitecore MVPs exploring the magical Harry Potter world, riding the Hulk rollercoaster several times at Universal Studios and exploring Pandora’s Avatar world and rides at Disney’s Animal Kingdom.

I also really enjoyed attending the Sitecore MVP summit for the first time. The MVP sessions went much deeper into the technical details, and it was great to get more insights directly from Sitecore’s product teams.

In my next post, I will discuss the product highlights covered at the Sitecore Symposium. Sitecore has a strong roadmap ahead to keep its software competitive. I’m looking forward to the upcoming Experience Platform 9.1 release.

In the meantime, I recommend downloading Sitecore’s newest whitepaper, Why Upgrade to Sitecore XP 9.1. You may also want to consider carving out some additional budget for a Sitecore upgrade next year, as there are improved features and better security in store.

The One North Ideas Update delivers each month’s latest posts on digital for PSOs—including industry trends, news and our latest research—directly to your inbox. Although it’s our goal to always include thought-provoking and compelling content, you can unsubscribe at any time.

See our Privacy Policy to learn more about how we protect and manage your submitted data.

I have read and accept the One North Privacy Policy.

I’d like to receive the monthly One North Ideas update.

Ethel CrosbyDirector of Technology Operations & Offerings

As Director of Technology Operations and Offerings at One North, Ethel is responsible for the management and execution of leading digital technology solutions and product management, continuously identifying new strategic technology opportunities for One North and its clients. Never one to shy away from a challenge, Ethel once zip-lined, upside down, in a rain forest in Costa Rica.