Complaining about organisations we regulate

issues that could undermine public confidence in qualifications we regulate

Before you complain to us, you should first use the appeal process of the organisation you want to complain about. We won’t normally follow up on a complaint unless you have first been through their full appeal process.

Malpractice

If your complaint is about malpractice, fraud or wrongdoing in a qualification, school, college or training centre then you should report it as malpractice. You do not have to appeal to the organisation first if it is malpractice.

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Don’t include personal or financial information like your National Insurance number or credit card details.