Frequently Asked Questions

How does this work?

It's pretty simple! You pay us in your cryptocurrency of choice, our system pays
the merchant site in their local fiat currency, and they ship the product to your address.
Check out our About page for more details and limitations.

How long will it take?

Within a half hour of receiving your transfer you'll receive an email that
your order has been placed with the merchant. As soon as your item ships you will get another email
with tracking information (assuming the merchant provided it).

What is CoinPayments.net?

They are a point of sale provider used by over 2.3 million vendors worldwide. They have
best-in-class security and take care of receiving your coins and shipping information for us.

What if I get am email that something went wrong?

No reason to panic. Any currency you've transferred to us is always safe. This usually happens
if an item has sold out in the time it took the transfer to complete or if there was a large dip
in the markets and your transfer can no longer afford your purchase. In this case you'll have the
option of getting a full refund, or appending to your transfer so that you can once again afford
your purchase.

In either case, we will reach out to you asap to help you through the process. If you don't hear from
us quickly enough, reach out to support@olodolo.com. We're here to help!