Welcome to DBSTalk

Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!

This is my proof. I signed up for DirecTV 2 year price lock from this website. I clicked on the link and chose my package and was able to lock in my price for 2 years. By allowing resellers of their service DirecTV is obligated to follow though with the terms of the agreement.

This is expired but maybe was not when you signed up.

I copied this and pasted it here from the ad.

DirecTV is offering users a chance to lock prices for 2 years. Note that the 2nd year is more expensive than the first, but you are still locked in to a sale price. This offer expires 7/18. Plans range from $29.99/mo. Choose the package that best suits you, some of which include:

Just because you clicked the link doesn't mean you were eligible for that deal. You said you put your account on hold when you moved. How long were you gone for? You most likely were not a customer long enough to get the "new customer" deal. DTV simply offered you the latest "movers" deal if you used the same person when "resigning" up. Then you didn't pay attention to the contract.

Simple thing is just get your contract or emails that DTV sent you. If you don't have those, sorry then you have no proof and DTV can do whatever they want. Just play nice and see if they are willing to drop the price for anything.

What I can figure is that the promo for the premium channels expired and he started to be charged for them. He mentioned that he didn't want them because he didn't want to call and cancel. I'm wondering if that's where the glitch is. He never mentioned what he was being charge for in his monthly statement.

It seems as if you misunderstood your contract. Usually when you sign up you always get a bunch of discounts, most of which run out by the end of the first year. Some of the discounts stop around the third or sixth month, which seems consistent with the months your bills went up. I think it's a safe bet that the csr that handled your initial subscription didn't make it fully clear to you what your bills would look like as the months go by. Anybody else that you talked to probably just forced the discount when they weren't suppose and the system just automatically took it away again since your 3 months are up.

If the Office of the President gets involved they will pull the call and verify that the offer made was not misrepresented. I believe all sales calls are kept, as well as the secondary verification that occurs when an upgrade offer is placed. Not only does the caller speak with the person who placed the order, they go to a 3rd party who verifies - on that call - what the account holder agreed to, and what they are getting.The current offer on a mover's upgrade (and the one likely given the poster) is 3 months of comped advanced services + 3 months free premium channels. DirecTV does not, and have not had, locked in 2 year rates. Section 1D of the customer service agreement states specifically that they may change rates at any time based on various external pressures. My opinion is that it is a regrettable miscommunication, and options may exist for the op if Ms Filipiak gets involved, but I strongly suspect that once the calls are pulled, the accuracy of the original order will be verified.

Not true! When I signed up in Dec 2011 my package price was guaranteed for 2 years, regardless of price increases. I have a credit on my bill for the amount of the increase. I sympathise with this guy as I had similar issues with AT&T uverse, hence I switched to DirecTV. I cannot understand the loyalty some of you guys show to these big companies sometimes. There is few things more frustrating than finally getting though to a CSR that helps and says its all sorted only for it to return because they are so big that it seems that the left hand doesn't know with the right hand is doing. Then you have to go through it all again, getting passed from person to person. Very frustrating!!

Short and concise would be preferable but we will always try to help/discuss regardless. Mike

Well, if it is a Long and Winded Oration it will tend to have a lot of people Ignore it as they don't have all day to read long posts so if you want sympathy and you want people to see your point of view, try to Keep It Simple Stupid, the KISS Principle!!!

As far as the OP's issue goes, we can all speculate about what he or she did or didn't do, or what was or wasn't fully explained, or what was or wasn't promised, but none of us were on the calls so we don't know anything definitively.

I'm sorry the OP feels so strongly negative about DirecTV. He or she has taken the appropriate action by terminating a business relationship with the company. I hope they find greater staisfaction with their new TV provider.

Not true! When I signed up in Dec 2011 my package price was guaranteed for 2 years, regardless of price increases. I have a credit on my bill for the amount of the increase. I sympathise with this guy as I had similar issues with AT&T uverse, hence I switched to DirecTV. I cannot understand the loyalty some of you guys show to these big companies sometimes. There is few things more frustrating than finally getting though to a CSR that helps and says its all sorted only for it to return because they are so big that it seems that the left hand doesn't know with the right hand is doing. Then you have to go through it all again, getting passed from person to person. Very frustrating!!

It happens all the time, not just with DirecTV (check out some Apple message boards). Many people are emotionally attached to their provider for some strange reason. It's almost as if DirecTV is their friend or family and they need to be "protected" from disparaging comments.

Did the OP say how long he was gone from D*? It's possible tht he wasn't entitled to two year promos and that's why his rebates were not processed. If that's the case, who ever signed him up messed up. It's hard to know what really happened because the OP does not explain too many things. I'm wondering if he's checked his statements to see if there are any additional charges such as premium channels,.