Wait
for Administrator Approval

Once a remote reset request is successfully submitted to the SafeHouseAdmin.com
website, the status icon on the client's Remote Reset tab will change
from Ready to Pending as can be seen in the screen shot below.

The SafeHouse software will query the SafeHouseAdmin.com website once
per minute to see if the request has been handled by an administrator.
The status icon will change automatically once a new request state is
sensed.

No Waiting Required

Client's are not required to sit idle with this dialog showing while
waiting for an administrator to respond to their request.

A pending request will remain active as long as the client does not
log out of Windows or turn off their PC.

It is perfectly permissible to close this Password Reset dialog, do
some other work, and then re-display this dialog at a later time to check
on the status.

As a security precaution, logging out of Windows causes the client PC
to immediately forget about any outstanding requests.

Approved Request

Once a request has been approved, the status icon will change from Pending
to Approved, at which point the client can choose a new password and click
the OK button.

Denied Requests

Administrators have the option to deny requests. It is up to individual
organizations to decide on their own policies for approving or denying
requests. However, if a request is in fact denied, the status icon shown
on the client's PC will change accordingly to let them know the result
of their request.

Clients can then either start over and submit a new request, or click
the Cancel button at the bottom of the dialog to close the dialog without
having changed the password.

Cancelling a Request

Clients may cancel a request at any time by clicking the Cancel Pending
Request button. A notification will be sent to the SafeHouseAdmin.com
website and the status icon will change to indicate that the request has
been cancelled.

Clients can then either start over and submit a new request, or click
the Cancel button at the bottom of the dialog to close the dialog without
having changed the password.

Expired Requests

If a pending request is not serviced by an administrator within a certain
amount of time, the request automatically expires. The present maximum
duration for an active request is 72 hours, although that number is subject
to change.

Clients can then either start over and submit a new request, or click
the Cancel button at the bottom of the dialog to close the dialog without
having changed the password.