If you need support for Microsemi Systems with Platform Maintenance coverage, please use your business email to complete the form above.

If you have 24×7 coverage with an SLA, use the form above to get to the top our queue.

If you don’t have Support coverage in place, we’ll do our best to help you, during working hours.

Customer Support

Empowered’s Customer Support Center in Ottawa is your first point of contact for all Microsemi support requests.

Support is a Center of Excellence at Empowered. Customer satisfaction and first call resolution are our primary goals. We take a proactive approach, and notify our customers of new firmware, patches and updates to keep their environments up to date, and identify concerns before they become problems.

Platform Maintenance

In today’s security environment, Platform Maintenance is key to remediating vulnerabilities, and keeping your Microsemi products up-to-date, operational and secure. Platform Maintenance provides access to updates, upgrades, patches, point releases, maintenance releases, and related documentation, in addition to access to technical support from our Customer Support Center. Platform Maintenance is available for all Microsemi hardware, embedded software, firmware, craft and Network Management System (NMS) software.

To request a quote for Platform Maintenance or renewal, please use the form above.

To obtain an RMA# for a Warranty Repair, please use the form above. Please include the serial number for the device.

Hardware Repairs

Empowered offers return-to-factory repairs for most current and discontinued products, on a case-by-case basis.

To get a quote for repair, please use the form above. Please include the item's serial number.

Empowered Networks optimizes network monitoring, management, security and compliance for many of the world’s largest companies. Our team helps select, deploy and operate technologies that make applications, networks and services more agile, more visible, and more dependable. We drive positive business outcomes that translate directly to the bottom line.

Empowered Networks Inc. (“Empowered”) is committed to keeping all collected information confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Empowered are aware of our commitment to not only meeting, but exceeding privacy standards.

THEREFORE, this Privacy Policy Agreement (“Agreement”) shall apply to Empowered and shall govern any and all data collection and usage thereof. Through the use ofwww.empowerednetworks.com (“Site”) you are consenting to the following data collection procedures expressed within this Agreement.

Collection of Information

This Site passively and automatically collects various types of information through cookies, third party tracking technologies (HubSpot, Google Analytics) and server logs. Empowered may also gather information about the type of browser you are using, IP address or type of operating system.

Please rest assured that this Site shall only collect personal identifying information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this Site to use personal identifying information only for the purpose for which it was requested, and any additional uses specifically provided on this Site.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Empowered may collect and may make use of personal identifying information to assist in the operation of our Site and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.empowerednetworks.com. Empowered may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Empowered may feel it necessary, from time to time, to contact you on behalf of other external business partners with regards to a potential new offer which may be of interest to you. If you consent, then at that time, personal identifying information, such as name, email address and/or telephone number, may be shared with the third party.

Empowered may find it beneficial to share specific data with our trusted partners for the purposes of statistical analysis, providing you with email and/or postal mail, delivering support, arranging deliveries, and/or operating our business. Those third parties shall be strictly prohibited from making use of your personal identifying information, other than to deliver those services which you requested, and as such, they are required to maintain the strictest of confidentiality with regards to all your information. We do not sell, lease, rent or give away your information.

Empowered may also deem it necessary to follow visitor and/or user activities while accessing our Site in an effort to glean what types of services and/or products are the most popular to customers or the general public.

Empowered may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

Remain in conformance with any decrees, laws and/or statutes or in an effort to complywith any process which may be served upon Empowered and/or our Site;

Maintain, safeguard and/or preserve all the rights and/or property of Empowered; and

Perform under demanding conditions in an effort to safeguard the personal safety of users of www.empowerednetworks.com and/or the general public.

Unsubscribe or Opt-Out

All users and/or visitors to our Site have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. Todiscontinue or unsubscribe to our Site please send an email to info@empowerednetworks.com indicating that you wish to unsubscribe. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

For convenience, this Site contains links to third party websites. Empowered is not responsible for nor do we accept any liability for the information collection and disclosure practices of such third party websites. Empowered strongly encourages all users and/or visitors to be aware when they leave this Site and to read the privacy statements of all third party websites visited. This Agreement applies only to the information collected by the Site.

Children Under Age of 13

Empowered does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this Site.

Security

Empowered shall endeavor to take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of a user’s personal information under our control.

Information Retention

Personal identifiable information is retained as described in this Agreement and in accordance with our information retention policies. Empowered’s information retention periods are established considering privacy laws, the purpose for which the information was collected, legal and regulatory requirements to retain the information for minimum periods, limitation periods, and our business purposes.

Changes to Privacy Policy Agreement

Empowered reserves the right to update and/or change the terms of our privacy policy at any time. We will take reasonable steps to advise you of any changes to this Agreement, including posting those changes to the Site so that you are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Empowered decides to make use of any personally identifiable information, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. At that time, the user shall have the option to permit or disallow Empowered from using their information in this separate manner.

Site Cookies

As with most sites, this Site uses cookies and/or similar technologies to analyze trends, administer our sites and track users’ movements around our Site, and to gather demographic information about our user base as a whole. You may be able to control cookies using browser settings. For instance, some browsers are able to block or delete cookies, or to notify you before a cookie is set. If cookies are blocked, you may not be able to use all of the features of our Site.By continuing to use our Site without changing your browser settings, you consent to our use of cookies as described above.

Acceptance of Terms

Through the use of this Site, you are hereby accepting the terms and conditions stipulated within this Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of the Site. In addition, your continued use of the Site following the posting of any updates or changes to this Agreement shall mean that you have read and are in acceptance of such changes. Empowered strongly recommends that you review this Agreement from time to time to obtain the current version.

How to Contact Us

If you have any questions or concerns regarding this Agreement, please contact us at the following email, telephone number or mailing address.

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