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Customer Service

The BOYS'COnline Customer Service Office and Hotline will be closed on May 18th and 19th for system maintenance. All inquiries/orders placed after May 17th will be processed on the following business day (Tuesday May 23).

PLEASE NOTE: ALL SALES FINAL ON SALE MERCHANDISE 40% OFF OR MORE. NO PRICE ADJUSTMENTS ON PREVIOUS PURCHASES.

In-store pickups placed on weekends/holidays will be processed the following business day, and require 2-4 business days to arrive at the chosen Boys'Co retail store.

*Due to the volume of orders we process daily, the availability of any product is always subject to change. Due to the influx of orders during the holiday season, your purchase is not guaranteed until you receive a shipment confirmation email.

To stay up to date with our new arrivals and promotions, sign up for our email newsletter!

When you proceed to cart/check-out, the currency will change back to CAD, and CAD is the currency that will be charged from your credit card/PAYPAL.

Payment

We accept payments by VISA, MASTERCARD, American Express, and Paypal

Once you’ve placed your order, there is a standard pre-authorization of your payment method to ensure there are sufficient funds to fulfill your transaction. You will not be charged until your order is processed and ready for shipment.

In the case that your billing information is incorrect or incomplete, we may contact you before your order is shipped

Sales Tax

International Orders are not subject to tax.

Canadian tax rates are as follows:

British Columbia is subject to 5% GST and 7% PST

Ontario, Newfoundland, and New Brunswick are subject to 13% HST

Nova Scotia is subject to 15% HST

Prince Edward Island is subject to 14% HST

All other provinces are subject to 5% GST

International Duties & Taxes

Orders shipped outside of Canada may be subject to duties or VAT. You may be required to pay these fees upon receiving your order. For more information, please consult with your local customs agency.

Some shipments may experience delays as they are cleared through customs, which is beyond our control.

Order Confirmation

You will receive a confirmation email shortly after you place your order. Please check your spam and junk mail folder if it does not appear in your inbox.

If there are problems with your order, please contact us at customerservice@boysco.com with your name, ordered items, and inquiry; OR call us at 1-888-4BOYSCO (1-888-426-9726)

Shipping Fees and Delivery Times

All forms of shipping offered by BOYS’Online include a tracking number and insurance. For multiple orders to the same name and address, orders may be combined and shipping fees adjusted, unless otherwise requested.

Please allow 2 business days for your order to be processed.

Below are the estimated shipping times (exact shipping options and transit times will be available at check-out):

Shipping within Canada

Expedited Shipping (2-7 days) for orders under $150:$12.99 flat rate

Expedited shipping (2-7 days) for orders $150 or more:FREE

XpressPost (1-2 days):$24.99 flat rate

Vancouver, BC: In-store Pickup

If you would like your order to be picked up at one of our Greater Vancouver retail store locations, please choose the store you would like to pick-up your order at the shipping selection portion of the check-out page.

We have 4 retail locations available (detailed maps and information are available on our Locations Page):

Boys'Co Robson (1044 Robson Street)

Boys'Co Oakridge Centre (113-650 W 41st Avenue)

Boys'Co Metropolis (2307A - 4700 Kingsway)

Boys'Co Guildford Town Centre (#1070 - 10355 152nd Street)

In-store pick-up for all orders are FREE of charge

To pick-up your order, please bring a print out of your order receipt and one piece of Photo ID that matches the name of the order. To arrange for someone else to pick-up your order, please email us at customerservice@boysco.com or call us at 1-888-4BOYSCO (1-888-426-9726).

Please note that it may take up to 3 business days to ensure your complete order is ready for pick-up at a retail location. We will send you a notification email when your full order is processed that will detail when your order will be ready for pick-up.

Please note that items will be held in store for 30 days. After 30 days, we will contact you via telephone and/or email to confirm how you will like to proceed with your order.

Orders picked-up in store can be exchanged or returned within 14 days after pick-up.

International Shipping

Returns

Online Return Policy – Worry Free Returns!

Not happy? Disappointed? A "What was I thinking" moment? We get it! We are happy (genuinely) to refund or exchange merchandise within 14 days of delivery. Items must be unworn and in original condition.

PLEASE NOTE:ALL SALES FINAL ON SALE MERCHANDISE 40% OFF OR MORE (NO EXCHANGE, NO REFUND, NO STORE CREDIT). NO PRICE ADJUSTMENTS ON PREVIOUS PURCHASES.

All returns will be processed back to the original method of payment. Boys’ Co does not offer returns or exchanges on undergarments, swimwear, or products that are worn, washed, or damaged. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Boys'Co. Footwear must be returned with original shoe box in its original condition. If you have a question regarding a warranty or quality issue for your product, please contact Customer Service by email at returns@boysco.com.

Online purchases may also be returned or exchanged by mail or in-store at one of our Lower Mainland retail stores.

In-store Return Process:

Simply head into any of our Vancouver Lower Mainland retail stores to exchange or refund your items (for addresses and contact information to any of our retail stores, please click on the Locations tab). Remember to bring your unworn items, packaging and order receipt. This is important.

Please Note:When returning PAYPAL transactions in-store, the refund will be processed from the Boys'Co Corporate office. It may take up to 2 business days for you to see the refund in your PAYPAL account. For additional inquiries, please call us at 1-888-426-9726.

*If you have chosen to pick-up your order in store, you may return or exchange your item(s) within 7 days from the date of pick-up.

Mail Return Process:

Before you send your item(s) back to Boys’ Co, please first email us at returns@boysco.comor call us at 1-888-4BOYSCO (1-888-426-9726) with your order number and the items you wish to return. We will send you a Return Number. Please write this Return Number in large, clearly visible print on the outside of your shipping box. Please enclose the order receipt and unworn items you wish to return, and ship to*:

Please use a postal service that has a tracking number and insurance, as Boys'Co is not responsible for delayed or lost packages. Please also note that original shipping fees are non-refundable. Once we receive your parcel, we will process the return within 2 business days, and will send you an email confirmation. Financial Institutions may require additional days to process your refund before funds are returned to the account.

If the order is set up as an exchange, the outgoing product will be sent within 2 business days pending availability.

*Any returns received without a Return Number or that do not comply with the above may be denied at the discretion of Boys'Co*

Return Process for US Customers:

Before you send your items back to us please contact us at returns@boysco.com to request a Return Number. Returns from the US should be shipped with United States Postal Service (USPS). Returns with any other service other that USPS will incur brokerage fees, which may be deducted from your refund at the discretion of Boys'Co. Please make sure to declare any returned merchandise as "Return of Canadian Merchandise" on the customs declaration; without this, the return may not be cleared or may incur additional fees.

International Returns:

Please contact us at returns@boysco.com to request a Return Number. Return instructions will be issued upon request of a Return Number.

Please make sure to declare any returned merchandise as "Return of Canadian Merchandise" on the customs declaration; without this, the return may not be cleared or may incur additional fees.

Shipping Rates

FREE Expedited Shipping on orders over $150 within Canada and over $300 to the USA. Scroll down for more details.

*Shipping may be delayed by factors outside of our control. (ie. postal delays due to weather, border customs, etc.)

Canada

Order Value

Canada Post Expedited Parcel (2-7 Business Days)*

Xpress Post

Under $150

12.99

$24.99

over $150

FREE

$24.99

(Order price calculated from pre-tax subtotal values. If any products are discounted, the order value is calculated after discount and before taxes are applied.)

*Please allow 2 business days for orders to be processed.

Vancouver In-Store Pickup

If you would like your order to be picked up at one of our Greater Vancouver retail store locations, please choose the store you would like to pick-up your order at the shipping selection portion of the check-out page.

Please note that it may take up to 3 days to ensure your complete order is ready for pick-up at a retail location. We will send you a notification email when your full order is ready for pick-up at your selected location. Visit our Customer Service Page for additional information.

For any additional inquiries, please email us at customerservice@boysco.com or call us at 1-888-426-4BOYSCO (1-888-426-9726).

USA

Expedited Shipping (4-7 Business Days*) on orders $300 or more:FREE

(Order price calculated from pre-tax subtotal values. If any products are discounted, the order value is calculated after discount and before taxes are applied.)

For Smaller items, Small Packet (No Tracking) shipping is available for $10CAD.** The following items are eligible for Small Packet (No Tracking) Shipping:

Socks (4EA max)

Hair Products (4EA max)

Wallets (4EA max)

Toques (2EA max)

Shoe Products (2EA max)

*Please allow up to 2 business days for orders to be processed.

**Please note that no tracking will be available for Small Packet shipping, and shipping may be delayed by factors outside of our control (ie. postal delays due to weather, border customs, etc.) There is no insurance available for untracked packages and Boys'Co is not responsible for lost or stolen packages.

International

We are proud to announce that we now ship to selected countries in Europe, Asia, and Australia via DHL Express!

DHL Express to Europe (4-7 Business Days) - $75CAD

Purchases Over $800CAD receive FREE SHIPPING

(Order price calculated from pre-tax subtotal values. If any products are discounted, the order value is calculated after discount and before taxes are applied.)

(Order price calculated from pre-tax subtotal values. If any products are discounted, the order value is calculated after discount and before taxes are applied.)

Eligible Countries: Hong Kong, Japan, Singapore, South Korea, Taiwan

DHL Express to Australia (5-7 Business Days) - $85CAD

Purchases Over $800CAD receive FREE SHIPPING

(Order price calculated from pre-tax subtotal values. If any products are discounted, the order value is calculated after discount and before taxes are applied.)

DHL Express to China (6-10 Business Days ) - $90CAD

Purchases Over $800CAD receive FREE SHIPPING

(Order price calculated from pre-tax subtotal values. If any products are discounted, the order value is calculated after discount and before taxes are applied.)

*Please Note: the shipping transit times are estimates. Shipping may be delayed by factors outside of our control (ie. postal delays due to weather, border customs, etc.)

For any additional inquiries, please email us at customerservice@boysco.com

Shipping & Delivery

All Canadian orders will ship via Canada Post. USA shipments are shipped by Canada Post and delivered via USPS.

Please allow up to 2 days for your order to be processed. Orders placed over the weekend or on holidays will be processed the following business day. Orders may be delayed by factors outside of our control. Boys’ Co is not responsible for any delays and/or damage caused in-transit by the postal service, courier, or customs agencies.

We aim to send you a tracking number for your order within 24 hours from the moment it ships. These emails are sent automatically via our website and if you do not receive notification please check your spam folder before contacting us.

Tax & Duty

CANADA

British Columbia is subject to 5% GST and 7% PST

Ontario, Newfoundland, and New Brunswick are subject to 13% HST

Nova Scotia is subject to 15% HST

Prince Edward Island is subject to 14% HST

All other provinces are subject to 5% GST

USA/International

Orders shipped outside of Canada may be subject to duties or VAT. You may be required to pay these fees upon receiving your order. For more information, please consult with your local customs agency.

Some shipments may experience delays as they are cleared through customs, which is beyond our control.

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COMME DES GARCONS PLAY

PLAY is a contemporary label under the umbrella of famed Japanese fashion label: Comme des Garçons. The label is french for "like the boys", which perfectly encompasses the androgynous and forward thinking spirit of owner and head designer, Rei Kawakubo. The iconic bug-eyed heart logo was a commissioned design by NY artist, Filip Pagowski.

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