We are ready for your return

Planning on taking the bus and métro soon? You’ll find that we’ve adapted to our new reality.

Rest assured that we’re following the recommendations of public health authorities to make your trip is as safe as possible. We’re also counting on you to do your part by taking a few simple actions that will make trips pleasant for everyone.

Ground markings and other measures

Red stickers have been placed on the ground in stations to indicate where you can line up to maintain an appropriate distance from other people.

Other initiatives are planned in the coming weeks to help with passenger flow in the métro.

Physical distancing

When waiting for the métro, spread out across the platform to maintain a physical distance of two metres between yourself and other users. Also spread out inside the métro cars.

Transport adapté

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Adjustment to schedules

Transport adapté (paratransit) service is adjusted based on the number of requests, which have decreased.

Starting on May 25, trip reservations will be accepted in accordance with the lockdown lifting plan announced by the Quebec government.

If you’re travelling to a non-essential business that has an exterior door, be sure that the business is open before your trip.

Customers are strongly encouraged to wear a mask or face covering at all times when taking paratransit.

10 000 face coverings will be sent to Transport adapté customers:

who used paratransit in the last two months

who reserved a trip in the next few days

The face coverings will be mailed to customers in the next few days.

Given the current situation surrounding the COVID-19 pandemic, please note that the reservation service, option 1 of the paratransit customer contact centre, will now be available from 8:00 a.m. to 5:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

Please note that the SIRTA online reservation site remains open at all times: you can reserve a trip on SIRTA for the next day until 9:00 p.m. All requests for trips made no later than the night before will be accepted as usual.

We have changed the schedule for your trip reminders, which will start at 3:30 p.m. rather than 6:30 p.m.

To prevent any risk of contagion, minibuses and taxis (both regular and accessible) will only transport one customer at a time, except in special cases (for example, two customers living at the same address).

Furthermore, as for the regular métro and bus network, we have reviewed and accelerated our cleaning procedures, ensuring increased cleaning frequency of minibuses and taxis. Frequently touched equipment, such as seatbelts and door handles, are being cleaned often.

These measures will remain in place for as long as necessary.

To stay in touch

This web page will be updated regularly.

Our phone line at 514-280-8211 has regularly updated messages to inform you of the latest news

FAQ

We have deployed a plan together with the SPVM (Montréal police department), and inspectors from our Transit Security and Enforcement department have been assigned to the stations where the situation is the most noticeable. In January 2020, to support our inspectors, we launched a pilot project involving the assignment of a psychosocial resource person from the Société de développement social Ville-Marie to the evening patrol in the métro network (from 2:30 to 10:30 p.m.). Since the end of March, two additional resource people have been added to patrols, Monday to Friday from 9:30 a.m. to 4:00 p.m. These resource people are all accompagnied by a pair of our inspectors.

For each case involving an employee infected with COVID19, the STM follows Public Health guidelines and proceeds as follows:

The employee is sent home to self-isolate.

Disinfection of workplaces, including, bus, ticket counter or train

Investigation to identify the people who were in contact.

As of June 2, 2020, 15 employees are still at home infected with COVID19.

Since the beginning of the pandemic on March 12, 133 employees have been infected with COVID-19. Of these, 118 have recovered and are now back to work.