For business owners looking to invest in an in-house team or outsource specialists, the decision to choose the right professional can be difficult. You’ll want to keep in mind the “good and the bad” behind who you select for your business.

Landline telephones in its prime were the communication medium of the 20th-century office. With the advent of the Internet and the development of video and chat devices, the traditional phone system is not as dependable as it used to be.