Situated just outside Cockermouth, Hames Hall is a Victorian country mansion that has been skilfully renovated to provide a suitable care environment for older people.

The home has also established strong links with the local community including a recent initiative that has allowed a prominent Cockermouth gardening group to voluntarily restore the fine walled Victorian kitchen garden. A network of disabled walkways and raised flowerbeds have allowed residents of the home and other visitors, ready access to all parts of the impressive garden which featured as part of the National Gardens Scheme open day programme in 2014.

Residents enjoy a spacious and comfortable environment, with scenic and secure grounds, nurse call systems in bedrooms and assisted bathing equipment. The home's conservatory and gardens afford probably the best views in Cockermouth, of the nearby Lakeland Fells.

A range of further health and care services ise made available for service users, with regular visits from GPs and chiropodists, as well as hairdressers.

Facilities & Services:
Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From Cockermouth, cross Gote Bridge and continue for half a mile to Gote Brow - Hames Hall is found halfway up the hill on the right.

From the A595 (Carlisle, Maryport and Workington) take the Cockermouth turning from the A595/A594 roundabout. Follow road (Gote Brow) for half a mile and Hames Hall can be found halfway down the hill on the left.

Visiting:

No pre-booking of appointments is required - please feel free to visit at any time. Ask for the Manager, Jan Hadfield.

Bed Vacancies

Reviews

The Review Score of 9.6 (maximum of 10) for Hames Hall is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Hames Hall in Google's Search Results - more info

b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Click to show a breakdown of the Review Score

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

The 5 points available are broken down as follows:

4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

The 5 Points relating to the number of positive Reviews for Hames Hall is based on 6 positive Reviews in the last 12 months and is calculated as follows:

Review submitted from a Postal Card by Colin B
(Son-in-law of Resident)
on Friday 5 January 2018.
Relates to December 2017.

The staff are friendly, caring and efficient.
The staff seem to work as an efficient team.
The food is varied and excellent and tailored to individual needs and preferences.
A variety of entertainment and activity is provided.

Review submitted from a Postal Card by Gillian D
(Daughter of Resident)
on Friday 13 October 2017.
Relates to October 2017.

My mum and dad moved into Hames Hall in January 2016, aged 88 and 89, after struggling to cope in their bungalow. The wonderful staff made them very welcome and kindly helped them to adjust to living in a residential home.
My dad passed away earlier this year in Hames Hall, as he wanted, peacefully and with expert care.
I cannot recommend the staff highly enough as they continue to support and care for my mum.

Review submitted from a Postal Card by Mary S
(Resident)
on Wednesday 27 September 2017.
Relates to September 2017.

Throughout the twelve months I have been here I have been very happy.
I have felt safe and well cared for and the staff have all been attentive, pleasant and efficient.
It feels like a home from home and I can't fault it.

Review submitted from a Postal Card by Michael C
(Husband of Resident)
on Tuesday 5 September 2017.
Relates to August 2017.

Hames Hall is a beautiful old house sat in delightful countryside. I am drawn into it so much that I wish I might live there also.
My wife will be in the beautiful spacious lounge or in her attractively presented bedroom. Her every need is catered for. Help is given with washing and dressing whenever necessary. A superb laundry and ironing service ensure she remains fresh and attractive and en suite facilities give her the privacy she needs.
An excellent team of carers is always nearby and she has an emergency call system available also.
A delightful sun lounge with glorious views and bleating sheep all around is a joy.
Weekly musical events encourage residents participation and regular visits from the hairstylist and chiropodist are much appreciated.
The enchanting dining room offers a wide range of foods and delicious meals. What more could anyone want?
Hames Hall is a home from home. My wife is very happy there. And I would be too!

Review submitted from a Postal Card by William H
(Husband of Resident)
on Tuesday 5 September 2017.
Relates to August 2017.

My wife has been a resident at Hames Hall for over four years. She is now 96, partially sighted with macular degeneration and with moderate dementia.
I am 92. My wife is happy and settled and has never made any complaint and enjoys the food.
I can visit at any time, usually five or six times a week and can join her in a meal if I wish.
I have celebrated Christmas, birthdays and diamond wedding there, as they occurred, with staff cooperation and participation. Visitors have commented it is more like a small country hotel, lacking any institutionalism.
The staff are all friendly, caring and competent.

Review submitted from a Postal Card by Mary G
(Wife of Resident)
on Thursday 31 August 2017.
Relates to August 2017.

The care at Hames Hall is excellent. The manager is most conscientious and very caring. Her values of respect and care for each resident provides a good example for the staff, who treat all the residents with love, gentleness and kindness. All are very professional.
The surroundings are delightful, with stunning views.

However, I see two areas for improvement:-
1, In warm weather, encourage residents to sit in the garden, where they can have some fresh air, watch the birds and enjoy the views. Sleeping in the lounge with the TV on and no fresh air is not good.
2, Offer a wider menu. Home made smoothies (fruit or veg), salads, choice of fresh fruit for sweets - try to educate the palate from high sugar content and cream to natural fruit salad, plain yoghurt, biscuits and cheese etc.

Mary, thank you so much for taking the time to complete your review of Hames Hall. With regard to the points that you raise in your review, I would like to respond as follows. We always work to ensure that we provide a healthy balanced diet that promotes each individual's nutritional needs and personal preferences. We are also aware of the need for fresh air and sunlight, particularly with regard to 'topping up' Vitamin D levels. However, all the options that we offer, whether they be activity related or of a dietary nature, will ultimately always be down to personal choice. Thanks again for raising your concerns with us.

Review submitted from a Postal Card by Roger C
(Son of Resident)
on Thursday 22 October 2015.
Relates to October 2015.

Very impressed by the degree of care shown by it's staff of local employees. Care, consideration, compassion, good humour and expertise are all words that spring to mind when thinking of Hames Hall.

How likely would you be to recommend Hames Hall? Extremely Likely

Average Rating:

4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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