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rshaffer61

Posted 09 August 2012 - 06:37 AM

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

Please understand we are all volunteers and we are not here all the time.

Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
then.

Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you.

Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.

If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction. Laptop or Desktop?

If a name brand system then what brand, make and model is the system?

If custom built then what brand, make and model is the motherboard

Total memory installed

Total hard drive capacity and free space

What was the original issue

What steps have you taken so far to resolve the issue

First a explanation of your error message:

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUALThe system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.

Next the memory needs to be tested.

A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTEKeep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed......run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY2. Unzip downloaded /memtest86+-4.20.iso.zip file.3. Inside, you'll find /memtest86+-4.20.iso file.4. Download, and install ImgBurn: http://www.imgburn.com/5. Insert blank CD into your CD drive. 6. Open ImgBurn, and click on Write image file to disc7. Click on Browse for a file... icon:

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL buttonThis will enter you into the Bios\Cmos area.Find the Advanced area and click EnterLook for Boot Sequence or Boot Options and highlight that click EnterNow highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.Change the second drive to the C or Main DriveOnce that is done then click F10 to Save and Exit You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

The running program will look something like this depending on the size and number of ram modules installed:

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

The following image is the test results area:

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

MikeMason

Posted 09 August 2012 - 12:51 PM

MikeMason

Member

Member

100 posts

Have you tried putting the USB device into a different computer and copy files onto it? It could be something as simple as the USB device is damaged. If another computer can't access or write files onto the USB device. The USB device has gone faulty.

If the USB device does work on another computer. It's most likely your RAM as rshaffer61 has pointed out.

rshaffer61

Posted 10 August 2012 - 07:32 AM

rshaffer61

Moderator

Moderator

34,114 posts

Direct to: ShadowDemon

Please start your own topic Although your issue may seem similar there can be other factors that may need to be resolved. By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system. Please post more information as to your exact issue in your topic. Include any error messages you get as well as your system specs. This will help us to assist you more efficiently.Thank you for your cooperation.

hiromi

Posted 10 August 2012 - 08:35 AM

hiromi

New Member

Topic Starter

Member

2 posts

the blue screen of dead doesnt show now... but my laptop become really slow... and i tried to copy again but it fails... it says something like "CRC error" i tried my usb to my friends laptop it works fine and we have the same file...

rshaffer61

Posted 10 August 2012 - 08:43 AM

hiromi did you get to the memtest I instructed in my first post and if so what were the results?

The CRC error may indicate a problem with either you hard drive or your optical drive. Slowness also can indicate a hard drive issue so I would like to suggest the next two steps to take.

Go to

Start and then to RunType in Chkdsk /r Note the space between k and /Click Enter ...It will probably ask if you want to do this on the next reboot...click YIf the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operationThis one will take longer then chkdsk /f

Note... there are 5 stages...It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMSThis can take several hours to complete.When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...then Go to Start...Run and type: eventvwr.msc press EnterWhen Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here

We will advise after studying the log.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287Make sure, you select tool, which is appropriate for the brand of your hard drive.Depending on the program, it'll create bootable floppy, or bootable CD.If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software