ACCENTURE CLOUD

LEAD THE JOURNEY

LEAD THE JOURNEY

TO CLOUD

TO CLOUD

The way to the cloud can take many paths—for companies as well as for the people who help them get there. As you advance your journey as a cloud professional, you'll want to join forces with individuals and teams who will make your work rewarding and exciting.

Join our global powerhouse of cloud professionals. With your insights and expertise, your work will span the end-to-end spectrum of as-a-service solutions while you collaborate with our security, analytics, automation and artificial intelligence teams.

01

Lead the wayCreate the next cloud frontier by producing future-forward solutions using the strength of
leading cloud providers like AWS, Azure, and Google.

02

Work in a category of oneTap into the latest thinking to move beyond the technology and provide solutions that unleash
new business value.

03

The best and brightestTake on the largest transformative projects alongside talented cloud
professionals.

04

Deepen your expertiseGrow your career with the latest training and coaching to keep your skills sharp and market
relevant.

05

Reshape businessesDrive business outcomes for the world’s top clients, enabling them to innovate, get to market
faster and save money.

Discovery Networks International (DNI) wanted a more scalable, flexible and cost effective hosting solution without compromising on security and availability – and we delivered. With its new cloud hosting capability, DNI now enjoys decreased costs, increased agility and granular scaling.
LEARN MORE

A leading tourism company needed a flexible and scalable infrastructure technology to support growth. Using the Microsoft Azure Public Cloud, Accenture transformed the company’s digital platform and enhanced website performance.LEARN MORE

Drive OutcomesSolve clients’ complex problems and transform their operations. You’ll help them run any application they want, in any cloud, in any way they choose.

Get Future-ForwardLeverage the latest technology such as the Accenture Cloud Platform (ACP), an entire cloud estate in one place—allowing you to help define and meet the future needs of entire industries.

Grow Your CareerDeepen your expertise with the latest training and coaching to keep your skills sharp and market relevant. You’ll also find balance for personal and professional aspirations and benefits that encourage well-being.

COLLABORATE

COLLABORATE

COLLABORATE

WITH THE BEST

WITH THE BEST

AND BRIGHTEST

AND BRIGHTEST

Bring your whole self to a company that aims to be the most diverse in the world and fosters an environment for people to work at the intersection of their strengths and passion.

CURRENT OPPORTUNITIES

CURRENT OPPORTUNITIES

Johannesb

PURPOSE OF JOB:
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
MAIN ACTIVITIES / TASKS:
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customer's needs
May perform follow up on incidents with customer to ensure customer satisfaction
May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
May complete and resolve non-call customer contact requests received by mail, web or email
May complete outbound customer contacts to resolve customer issues.

Johannesb

PURPOSE OF JOB:Support collaboration of service delivery and interlock functions to manage risk in service delivery to an acceptable level. Help increase the level of awareness and compliance with policy and process related matters. MAIN ACTIVITIES / TASKS: The role holder is expected to analyse documentation, screen applicant profiles and investigate credit applications and transactions for suspected fraud, received from Edcon system generated alerts or via stores, RCO's and customers. The Risk & Compliance Associate will use various investigation methodologies/systems/processes, to ensure minimization of fraud losses. Make a decision on whether to approve or decline fraud on new credit applications and disputed purchases based on investigation and provide feedback to all stakeholders and customers. The Risk & Compliance Associate will need to ensure that Debt Review applications are processed within the timelines set out by the National Credit Regulator. They are required to work closely with debt counsellors in order to meet SLA’s set out by the National Credit Regulator. The Risk & Compliance Associate will need to review Debt Review proposals received from debt counsellors and ensure they meet the set criteria, where applications are not within the set criteria, the fraud officer will be required to submit a counter proposal to the debt counsellor. Conduct independent investigation into all application and transactional alerts received via the Edcon fraud alerts rules system by scrutinising the application/ customer information for falsified documentation or suspicious information. Responsible for the detection and prevention of application fraud by completing a full inhouse investigation. Conduct extensive investigation of Disputed Purchases in line with guidelines and procedures to identify legitimate disputed transactions. Action alerts by screening application information against the credit bureaux and internal Fraud file database for potential fraud matches. Screen application information against the credit bureaux trace functions for potential identification of identity theft through irregular/abnormal enquiry patterns. Search for additional suspect links through Edcon’s IBase system, if a match is found review the account matched to, payment behaviour and months on book. Scrutinise all related documentation for forged and altered information as well as decision making. Contact all references linked to account profile to validate legitimacy Link syndicate activity to the current or previous fraud cases through the scrutiny and identification of similar fraud application patterns (Modus Operandi) Feedback on the investigation should be concluded within required timeframe unless further documentation is requested resulting in the delay. Report identified fraud and syndicate activity to Forensic Investigators for further investigation Keep an internal record of the confirmed cases for analysis. Load confirmed fraud data onto to the Edcon Internal Fraud file database without delay for maximum benefit. Record and manage own number of fraud referrals received by transaction/account on a daily basis Record the number monetary value of all referrals received and the monitory value of accounts declined based on fraud investigation. Manage own investigations and keep record for audit purposes. Know and understand the Edcon credit process as well as the principles and policies of credit risk and fraud. Submit suggestions to management teams on ways to refine and improve the existing fraud processes. Interact with other retailers, banks fraud network of investigators and staff in the verification of retail accounts, bank statements and employment information received during an investigation. Be familiar with the layout and security features of other retailers account and banks statements.

Johannesb

Member of the Industrial Marketing team, reporting to the Automotive Marketing Lead, the Automotive marketing manager leads key campaigns and initiatives aligned to the industry marketing program. The new team member:
Interfaces with senior business leadership to scope industry marketing initiatives/campaigns objectives, value proposition
Develops program/campaign strategy and execution plans with a specific focus on content creation and research
Works seamlessly with a virtual team dedicated to marketing program as well as marketing colleagues across Accenture
Liaises with the Automotive Marketing Lead to prioritize and execute account based marketing programs

Durban

PURPOSE OF JOB:
Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and while maintaining a professional relationship with the client and their customers.
Talent Segment: Business Process Specialization
MAIN ACTIVITIES / TASKS:
Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues.
Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.
Meet collection targets and ensure agreed Service Levels are met or exceeded.
Escalate issues in accordance with escalation policy; collect, progress and escalate as required.
Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.
Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.

Johannesb

PURPOSE OF JOB:
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
Talent Segment: Business Process Delivery
MAIN ACTIVITIES / TASKS:
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customer's needs
May perform follow up on incidents with customer to ensure customer satisfaction
May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May take accountability for effectively handling senior level escalations or customer complaints received via various sources
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
May complete and resolve non-call customer contact requests received by mail, web or email
May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues
May manage the team by resource planning in order to optimise availability, set goals and objectives for each team member and ensure individuals meet their targets
May deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
Ensure proper documentation, notification, escalation, tracking and follow-up
Perform incident notification and escalation to ensure problems/requests/issues are communicated
Document troubleshooting efforts and customer information in data capture tool and when required, transfer call or promptly notify responsible party for resolution
May perform follow-up on incidents with customer to ensure customer satisfaction
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May take accountability for effectively handling senior-level escalations or customer complaints received via various sources
Liaise with other support teams, or product teams
Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Share information required for the team to be successful
Provide functional and/or technical support
Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
Perform customer request/problem identification and follow defined procedures to resolve correctly
Develop and maintain knowledge of customer and customer-specific business environment
Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
Role Specific
Complete all training (i.e. on processes, tools and on functional subject of support)
Take direction and complete simple technical tasks

Durban

Be part of the New. Now.Unleash your skills and transform the world around you. To win in today’s market and ensure future viability, it is essential that organizations capture value quickly, change direction at pace, share and deliver new products and services, and maximize the use of “always on” intelligence to sense, predict and act on changing customer and market developments. Be part of a team that helps clients to transform their operations—to harness talent, data and intelligence—to deliver the right information where and when it’s needed, so they can See More, Do More and Be More.Purpose of the Job:To provide credit reporting and analytics, sources appropriate data and prepares accurate management information for an allocated portfolio. Collects and collates the appropriate data for usage. Measure and report data quality against guidelines and application specifications. Apply knowledge of specific processes and/or user requests to check data quality and update the data and/or system accordingly; report error rates and improve turnaround times.Key Requirements:Data Management: Interface with multiple business users across the organization to gather and understand analytics /reporting requirements Translates data in a way that meets functional area specifications. Understands the data, systems and architecture of front end applications and back end data. Monitor all code, data and processes surrounding the interfaces to ensure data integrity; Execute data fixes as and when required; and Investigate and assist with the development of monitoring tools to provide an early warning system that will maintain the integrity of information going to and from Information System.Stakeholder Engagement:Act as an interface between business units, technology teams and support teams. Understand customer requirements and provide appropriate technical solutions. Build and maintain strong relationships with internal clients and recommend innovative solutions to business problems. Work within cross-functional teams to resolve reporting requirements and recurring customer issues Provide customer support and assistance with reporting enquiries/issue troubleshooting and resolution. Adheres to timelines on new requirements, whilst ensuring regular standardized monthly requirements are still delivered.Leadership Take a customer-centric view Develop supportive relationships Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information Management of business unit expectations so as to meet delivery deadlines Management of deliverables (especially aligned to agreed project list) Manage multiple (internal) customer needs and relationship Coaching and development of direct reports Shares the knowledge and information of analysis techniques and data coding with other staff. Understands the products and needs of business to grasp concepts and requests.

Johannesb

Be part of the New. Now.Unleash your skills and transform the world around you. To win in today’s market and ensure future viability, it is essential that organizations capture value quickly, change direction at pace, share and deliver new products and services, and maximize the use of “always on” intelligence to sense, predict and act on changing customer and market developments. Be part of a team that helps clients to transform their operations—to harness talent, data and intelligence—to deliver the right information where and when it’s needed, so they can See More, Do More and Be More.Purpose of the Job:To provide credit reporting and analytics, sources appropriate data and prepares accurate management information for an allocated portfolio. Collects and collates the appropriate data for usage. Measure and report data quality against guidelines and application specifications. Apply knowledge of specific processes and/or user requests to check data quality and update the data and/or system accordingly; report error rates and improve turnaround times.Key Requirements:Data Management: Interface with multiple business users across the organization to gather and understand analytics /reporting requirements Translates data in a way that meets functional area specifications. Understands the data, systems and architecture of front end applications and back end data. Monitor all code, data and processes surrounding the interfaces to ensure data integrity; Execute data fixes as and when required; and Investigate and assist with the development of monitoring tools to provide an early warning system that will maintain the integrity of information going to and from Information System.Stakeholder Engagement:Act as an interface between business units, technology teams and support teams. Understand customer requirements and provide appropriate technical solutions. Build and maintain strong relationships with internal clients and recommend innovative solutions to business problems. Work within cross-functional teams to resolve reporting requirements and recurring customer issues Provide customer support and assistance with reporting enquiries/issue troubleshooting and resolution. Adheres to timelines on new requirements, whilst ensuring regular standardized monthly requirements are still delivered.Leadership Take a customer-centric view Develop supportive relationships Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information Management of business unit expectations so as to meet delivery deadlines Management of deliverables (especially aligned to agreed project list) Manage multiple (internal) customer needs and relationship Coaching and development of direct reports Shares the knowledge and information of analysis techniques and data coding with other staff. Understands the products and needs of business to grasp concepts and requests.

Johannesb

PURPOSE OF JOB:Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and while maintaining a professional relationship with the client and their customers. Talent Segment: Business Process SpecializationMAIN ACTIVITIES / TASKS: Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues. Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required. Meet collection targets and ensure agreed Service Levels are met or exceeded. Escalate issues in accordance with escalation policy; collect, progress and escalate as required. Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client. Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.

Johannesb

PURPOSE OF JOB:Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.MAIN ACTIVITIES / TASKS: Update and maintain various systems/tools per standard process documentation which may include: Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially) Audit own data entry for accuracy and make required corrections Conduct data verification Respond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation Respond to information requests by searching, summarizing research results and compiling in requested format May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies Follow established policies, procedures and methods May serve as technical and functional resource or super users to other team members Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives Become a subject matter expert for complex processes Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis Assist in audit preparation and proceedings for both internal and external auditors Apply knowledge on processes and related systems Become a subject matter expert for complex processes Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis Update and maintain various systems/tools per standard process documentation which may include: May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies May serve as technical and functional resource or super-user to other team members Perform data entry and research Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially) Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors FFT contract type

Durban

PURPOSE OF JOB:
The Risk and Compliance Officer will have primary responsibility for the overall maintenance of Edcon & Accenture compliance and incident management platform ensuring timely updates and reporting. They
will also be expected to work with leadership and management teams as well as front line staff to
promote the risk and compliance culture.
MAIN ACTIVITIES / TASKS:
Responsible for reviewing compliance programs, reviewing company policies, and advising management on possible risks
The Risk & Compliance Associate will use various investigation methodologies/systems/processes,
to ensure minimization of fraud losses and Client Data Protection breaches.
Conduct independent investigation into all application and transactional documents internally
Know and understand the Risk and Compliance processes as well as the principles and policies of credit risk.
Submit suggestions to management on ways to refine and improve all existing processes.
Coordinate Edcon’s ongoing policy and development review
Publish policy and compliance updates via email internally.
Work closely with Learning & Development Team to organise professional learning on new policies and updates.
Work with and assist the Risk & Compliance Lead in coordinating the company’s risk
management and review.
Ensure the alignment of governance, risk and compliance frameworks within the company’s overall strategic objectives.
Facilitate /support the maintenance of compliance and risk registers
Provide input on compliance risk issues
Facilitate the identification of key compliance obligations, with the support of legal and other
relevant resources, and translating those requirements into actionable policies and procedures
Facilitate the appropriate maintenance of compliance records
Deliver timely ad hoc and standard operational reports
Identify drivers that positively/negatively affect the data
Manage ad-hoc analysis and reporting requests
Work with process Subject Matter Experts (SMEs) from each functional team
Assist in designing insightful report views (excel-based or tool-based or dashboards)
Provide regular and ad-hoc results interpretation to Accenture management as requested
Build and maintain customized Analysis Methodology Perform proactive analysis
Utilize data to identify trends and opportunities for improvement
Analyze trends, data, notes, root cause analysis etc.
Utilize tools to perform root cause analysis on factors impacting the business
Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
Define business and functional requirements to support tools used by customers
Support software release cycles for ongoing maintenance of tools used by customers
Act as Analysis Methodology SME Act as a SME on statistical tools/techniques.

Durban

PURPOSE OF JOB:
To lead a team of Customer Service agents, manage SLA’s for the call centre and non-voice activities. Ensure an accurate and professional service is provided to customers with first time resolution of queries according to credit policy and procedure. Ensuring operational effectiveness and efficiencies are delivered.
Talent Segment: Business Process Delivery
MAIN ACTIVITIES / TASKS:
Service Delivery
Monitor current customer service levels and identify opportunities for improving customer service delivery by observing on the job performance of direct reports
Review work quality audits within the area of responsibility to ensure compliance with company policies and procedures.
Record evidence of follow up actions implemented in accordance with customer requests/queries
Collect, analyze and evaluate customer query/enquiry to ensure customer service delivery objectives are achieved. Follow up and liaise to ensure service delivery objectives are achieved. Follow up and liaise with customers to advise them on actions taken, focus on first time resolution.
Root cause identification, analysis and correction.
Effective complaint handling within service delivery timelines.
Performance Monitoring
Establish required priorities and allocate resources in order to meet required objectives by collecting, analyzing and critically evaluating business priorities so that staff activities are scheduled and organized to achieve required performance
Identify and solve problems when monitoring staff activities so that appropriate measures are implemented to rectify staff non-compliance
Analyze and interpret customer service statistics as stipulated, identify current and emerging trends and provide feedback to relevant parties
Communicate control procedures to relevant parties and monitor results to ensure control procedures to relevant parties and monitor results to ensure targets achieved
Market Intelligence - Financial Services
Analyze, interpret and evaluate information gathered and initiate appropriate actions to rectify discrepancies if necessary
Analyze and evaluate trends and update information to adjust work processes in accordance with changing trends
Ensure in-depth knowledge of key financial measures, system procedures and information sources of the client (Edcon)
Ensure compliance and adherence to credit policies and procedures to reduce bad debt handover
People Management
Encourage, implement and reinforce the Group’s Values, Leadership principles and Employer of Choice (EOC) strategies and initiatives
Ensure an open, motivated and harmonious work environment in line
Manage the performance of self with Accenture's Leadership philosophy and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement.
Ensure that Performance Priorities are conducted on all staff to identify the appropriate talent management strategy and drive implementation.
Differentiation / Innovation
We would require that you will proactively take steps to build the skills/capabilities of yourself and others, in our growth areas (e.g. analytics & automation, cloud, security and business advisory, etc.) Steps may include things such as: training, certification, joining or leading a community practice, gaining hands on experience etc.) We expect that you are encouraging / sponsoring new ideas and collaboration across the teams.
Achieve your Priorities and Metrics
We would require that you achieve the priorities that have been set for you during the year. We would also require you to meet all financial and or/ operational metrics for your team, role, and /or career level. Financial metrics may include revenue, CCI, Sales, Cost-to-Serve, etc. and operational metrics may include chargeability, SLA's, Automation targets, etc.)
#beOperations Focus
We would require that you will embrace and foster a culture that promotes diversity, "Being Yourself", Stewardship, and making an impact in your community and environment. We expect you to contribute to and / or drive team performance and engagement through ongoing meaningful conversations.
Personal Impact on Clients
We would require that you are recognized as having made an impact with our internal/external clients and are starting to build an area of expertise.

Johannesb

PURPOSE OF JOB:To achieve sales targets through the provision of superior service to customers in line with all governing regulations and policies. Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, and tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. MAIN ACTIVITIES / TASKS: Deliver a superior customer experience, communicating effectively when selling financial products ensuring requirements are clearly conveyed and accurate feedback is obtained from prospective customers and reference sources Listen like an expert, clarifying where necessary, when attending to a range of customer enquiries/complaints to ensure that they are clearly understood Follow up relentlessly and advise customer/line manager of actions initiated when necessary to resolve enquiries/complaints Be a tech wizard using technology effectively when dealing with customer accounts so as to accurately and timeously capture the required information onto the appropriate systems Identify and solve problems when dealing with customer accounts/ information so that appropriate actions are initiated to report discrepancies and prevent financial loss to the organisation Ensure you have expert knowledge and understanding of all Financial Services products in order to effectively negotiate with customers when selling the benefits Understand Financial Services products and sell in accordance to the FAIS(Financial Advisory and Intermediary Services Act) Be a team player Be a champion for the Edcon business

Johannesb

PURPOSE OF JOB:The Risk and Compliance Officer will have primary responsibility for the overall maintenance of Edcon & Accenture compliance and incident management platform ensuring timely updates and reporting. Theywill also be expected to work with leadership and management teams as well as front line staff topromote the risk and compliance culture.MAIN ACTIVITIES / TASKS: Responsible for reviewing compliance programs, reviewing company policies, and advising management on possible risks The Risk & Compliance Associate will use various investigation methodologies/systems/processes, to ensure minimization of fraud losses and Client Data Protection breaches. Conduct independent investigation into all application and transactional documents internally Know and understand the Risk and Compliance processes as well as the principles and policies of credit risk. Submit suggestions to management on ways to refine and improve all existing processes. Coordinate Edcon’s ongoing policy and development review Publish policy and compliance updates via email internally. Work closely with Learning & Development Team to organise professional learning on new policies and updates. Work with and assist the Risk & Compliance Lead in coordinating the company’s risk management and review. Ensure the alignment of governance, risk and compliance frameworks within the company’s overall strategic objectives. Facilitate /support the maintenance of compliance and risk registers Provide input on compliance risk issues Facilitate the identification of key compliance obligations, with the support of legal and other relevant resources, and translating those requirements into actionable policies and procedures Facilitate the appropriate maintenance of compliance records Deliver timely ad hoc and standard operational reports Identify drivers that positively/negatively affect the data Manage ad-hoc analysis and reporting requests Work with process Subject Matter Experts (SMEs) from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested Build and maintain customized Analysis Methodology Perform proactive analysis Utilize data to identify trends and opportunities for improvement Analyze trends, data, notes, root cause analysis etc. Utilize tools to perform root cause analysis on factors impacting the business Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Define business and functional requirements to support tools used by customers Support software release cycles for ongoing maintenance of tools used by customers Act as Analysis Methodology SME Act as a SME on statistical tools/techniques.

Woodmead

Provide executive support to various executives with complex organizational responsibilities. Independently complete assigned non-routine tasks to meet goals and may work in a team environment. Serve as the primary support and act as a liaison between the executives and their organization. Support the operations of the local office.
KEY ROLE RESPONSIBILITIES:
Prepare a range of non-routine correspondence according to company guidelines for signature by executive, (i.e. brand compliance, proof reading materials for consistency, grammar, and spelling).
Compile, process and analyze data based on objectives and prepare reports
Arrange and coordinate meetings/conferences in liaison with the Meeting and Events Planning team when applicable. Handle routine and non-routine logistics (e.g. contact meeting participants and coordinate responses, compose meeting materials and follow-up correspondence with input and review by Executive). Follow up on action items and report status to Executives/meeting attendees
Coordinate work with third-party suppliers – both internal and external – to address support needs and issues on behalf of the executive
Arrange conference calls, video conferences or data conferences occasionally involving a global audience
Assist with miscellaneous complex administrative tasks (i.e. locate and complete standard forms, provide invoicing and accounts reconciliation support, maintain voicemail/email distribution lists, may manage time and expense reports)
Keep current and be knowledgeable on tools and technology. Educate executives on new and existing technology / processes in order to support Accenture’s overall strategy
Develop relationships with executives’ clients and their Executive Support Associates
Record and monitor work requests into the tracking tool in a timely manner according to local capabilities and guidelines
May be responsible for coordinating the activities of other Executive Support Associates/Analysts for their team, this is defined as assigning tasks in a structured and formal way and on a regular basis.
May anticipate travel needs of executive and independently coordinate complex travel arrangements, typically involving multiple changes and destinations based on understanding of executive’s availability and obligations. Support with travel documentation and procedures (itineraries, visa/passport procedures).
May prepare draft proposals and presentations with direction from Executive and/or support from other individuals or service departments, as necessary
May review and sort paper-based and electronic mail, identify/take action required where appropriate
May manage potential complex calendar / diary activity, including coordination of appointments for executives as well as extensive rescheduling. Keep executives informed as needed
May provide telephone support (i.e. answer calls promptly and courteously). Act as executives’ representative to independently handle calls
May maintain contact and email distribution lists
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity

Johannesb

PURPOSE OF JOB:
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
MAIN ACTIVITIES / TASKS:
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customer's needs
May perform follow up on incidents with customer to ensure customer satisfaction
May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
May complete and resolve non-call customer contact requests received by mail, web or email
May complete outbound customer contacts to resolve customer issues.

Durban

PURPOSE OF JOB:Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.MAIN ACTIVITIES / TASKS: Update and maintain various systems/tools per standard process documentation which may include: Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially) Audit own data entry for accuracy and make required corrections Conduct data verification Respond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation Respond to information requests by searching, summarizing research results and compiling in requested format May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies Follow established policies, procedures and methods May serve as technical and functional resource or super users to other team members Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives Become a subject matter expert for complex processes Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis Assist in audit preparation and proceedings for both internal and external auditors Apply knowledge on processes and related systems Become a subject matter expert for complex processes Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis Update and maintain various systems/tools per standard process documentation which may include: May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies May serve as technical and functional resource or super-user to other team members Perform data entry and research Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially) Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors

Centurion

Why Accenture?
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.
Job Description:
Managerial Skills:
Strategic: An expert in SAP Sales & Distribution at managerial level should be able to think and act strategically.
Knowledge in area of Specialisation: Hands on experience in SAP Sales and Distribution and thorough Know-how
Be able to lead teams
Self-management
People Skills:
A consultant in SAP Sales & Distribution is expected to have the following people skills:
Excellent communication skills: A consultant is expected to communicate effectively with senior individuals from the client, junior team members from his/her implementation team, co employees at the same level & senior managers above his/her level.
Excellent engagement skills: Should be able to engage with individuals at all levels within the organisation and from the client.
Conflict resolution: professional conflict handling
Analytical Skills:
Should be able to identify issues and problems, contextualise them appropriately, and proffer appropriate solutions and responses consistently.
Technical Skills:
The individual should be able to configure the following:
Organisational Structures: Set up sales areas, assign organisational structures
Document Types: Sales documents; Inquiries, Quotations, Sales orders, Shipping, Billing
Pricing: condition tables, condition types, access sequences, pricing procedures, pricing routines, Rebates
Document Incompletion: incompletion procedures
Document Outputs: Output types, output determination
Master Data: Business Partners, Pricing
In addition to the configuration technical skills above, the individual should possess the following technical competencies:
Electronic data interchange (EDI) : EDI Mapping
Integration: Materials Management(MM), Finance , Transportation Management, Management Accounting
Programming Integration: ABAP, Non-SAP systems

Centurion

Why Accenture?
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in different areas of our business: Strategy, Consulting, Digital, Technology and Operations. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise—strategic, industry, functional, technical—in a diverse project environment that offers multiple opportunities for career growth. While the specific type of consulting work they do can vary, it generally aligns to management consulting, systems integration consulting or technology consulting. Typically, Consultants work at client sites, which often requires travel.
Business and Systems Integration professionals analyse, design and/or develop best practice business changes through technology solutions.
Job Description:
SAP professionals design, implement and deploy SAP solutions to achieve defined business goals. Maintain skills in SAP applications process design and configuration; SAP application design, development, integration, testing and deployment; and SAP application technical architecture.
SAP-Financials Accounting and Operations professionals design, implement, deploy and support SAP financial solutions for finance, accounting, cost controls, executive controls, treasury, investment management, funds management and real estate management. This responsibility includes interacting with clients at all levels to understand the business requirements to conclude the blue print, configuration, testing, migration, support and continuous enhancements of the General Ledger, Accounts Receivable, Accounts Payable, Treasury / Banks, Controlling, Project Systems and Funds Management.
A professional at this position level within Accenture has the following responsibilities:Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
Closely follows the strategic direction set by senior management when establishing near term goals.Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
Have some latitude in decision-making acts independently to determine methods and procedures on new assignments. Decisions have a major day to day impact on area of responsibility.
Manages or contribute as a team member to large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Teams may be distributed on shore and off shore.
Manage interactions and delivery with third parties contributing to the overall solution, i.e. bank interfacing

Woodmead

Why Accenture?
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.Working closely with our clients, SAP Professionals design, implement and deploy SAP solutions to achieve defined business goals in various industries. Maintain skills in SAP applications process design and configuration; SAP application design, development, integration, testing and deployment; and SAP application technical architecture. They develop specialised expertise – strategic, industry, functional, technical – in a diverse project environment that offers multiple opportunities or career growth. Typically, SAP Professionals work at clients sites and often requires travel.
Job Description:
Functional ownership of SAP MM, SAP SRM and SUS systems
Maintain skills in design and build (i.e. configuration and development), testing, implements and deploy Supplier Relationship Management (SRM), and SAP Materials Management (MM) based on user requirements analysis
Ability to advise the business on best practise in the SAP SRM and SRM modules while making sure the solution meet the business needs
Builds professional relationships with clients, management and team members to ensure delivery of proposed solutions, support for development of business possibilities and for personal development
Contributes to high productivity and motivation of working team with the use of communication skills and cooperation; reaches and realizes project aims and outputs
Working closely with the development team to develop functionalities not offered by SAP Standard – often based at an off-shore location
Ability to lead functional team or sub-team
Work in multiple industries as required
Work in multi-national teams and environment
A professional at this position level within Accenture may have the following responsibilities:
Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
Closely follows the strategic direction set by senior management when establishing near term goals.
Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
Have some latitude in decision-making acts independently to determine methods and procedures on new assignments.
Decisions have a major day to day impact on area of responsibility.
Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Have ability to integrate with other teams that integrate with their module

Centurion

Why Accenture?
If you join Accenture, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.
Job Description:
Qualified candidates will work on SAP® for Plant Maintenance implementation and support projects. This position’s primary function is to provide applications and solutions consulting to the customer and project team by understanding, analyzing and translating those requirements to enhance, support and facilitate effective solutions through either configuration or team development.
Typical implementation project scope includes; preventative & planned maintenance solutions, corrective maintenance solutions, repair and refurbishment solutions, resource management solutions, master data management scope and content.
Seeking highly motivated professionals with excellent personal and communication skills and strong experience with the PM Applications by SAP to work as a Senior SAP PM Consultant.
Responsibilities:
Provide clients with full life-cycle project implementation consulting expertise including assessments, blueprinting, system build, testing and go-live stabilization.
Prepare and facilitate assessment/blueprint workshops to analyze clients’ business requirements. Consultant must be able to explain business reasons for utilizing functionalities and transform them into business SAP best business practice.
Write detailed functional mapping to SAP applications, functional gap analysis, detailed blueprint design and process documentation and detailed functional specifications for any custom development. This includes integration points with other SAP modules such as MM (Materials Management), CO (Controlling), PM (Plant Maintenance) and PS (Project Systems)
Prepare summary level presentations and facilitate future state system design and process workshops to obtain client acceptance.
Perform and/or oversee; configuration of SAP applications, creation of positive/negative unit test scripts, and execution of unit tests.
Train client staff on design, application functions and configuration.
Create and/or support creation of integration/user acceptance test scenarios and scripts as well as facilitate and provide direct support for user testing.
Create and/or support creation of cutover plan and scripts as well as facilitate and provide direct support for production migration and go-live stabilization.
Provide status updates on assigned work to management and, when required, act as a project manager on small to medium-sized projects.
Mentor and/or oversee other consultants assigned to the project.
Perform in cross-functional team environments where strong interpersonal communication skills are essential. In certain situations teams may be geographically diverse or involve other implementation consulting partners.
Assume primary internal e5 responsibility for the successful implementation under hard and fast deadlines.

Centurion

Why Accenture?
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Solutions career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
SAP Solution Manager Professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.
Job Description:
SAP Technical design, implement and deploy SAP Solution Manager required functionality to achieve defined business goals.
Maintain skills in SAP Solution Manager process design, setup and deployment;
Responsibilities:
Technical:
Design, implement and test ALM functionalities of SAP Solution Manager like ChaRM, ITSM, E2E monitoring and etc.
Responsible for overall SAP Solution Manager strategy roadmap and implementation timelines
Responsible for the successful delivery of the SAP Solution Manager landscapes including integration to third party tools like ARIS, HP ALM
Review project requirements and identify gaps in the functionality of the Solution Manager application in both the project management and monitoring areas
Initiate, coordinate and deliver development and implementation of system changes and work closely with SAP Solution Manager technical developers to ensure accurate and timely code that matches the designs
Consult on enhancements to SAP platforms with correct use of SAP Solman
Understanding on SLD strategy
Team management:
Educate Junior Consultants, contribute to the SAP Demo-Landscape and Peerb Review activities
Manage day to day operations
Manage distribution of activities to the team
Able to coach and motivate the team

Why Accenture?
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Solutions career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
SAP Basis professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.
Job Description:
SAP Technical design, implement and deploy SAP solutions to achieve defined business goals.
Maintain skills in SAP technical process design, setup and deployment;
SAP technical strategy and planning;
Responsibilities:
Technical:
Create implementation project plan
Estimate and plan all work effort relating to SAP Basis activities and Technical architecture components
Manage technical architecture analysis, design, build, test and deploy for:
Development architecture
Execution architecture - technical strategy for printing, faxing, Batch scheduling etc
Operations architecture – Backup and Recovery, Disaster recover, High availability etc, and
Infrastructure architecture – Sizing, virtualization, desktops, networks etc.
Define and manage sizing of the SAP solution and managing of process with the hardware provider / hosting provider
Advise on technical approach for all systems integrating to SAP
Manage 3rd party dependencies related to SAP environment
System landscape design and management experience in operations and project scenarios
Plan and manage SAP systems maintenance schedule
Involved in planning and testing of the DR
Manage all SAP technical changes
Deep understanding of SAP best practice on Backup and Recovery
Troubleshooting and root cause analysis
Implementation, upgrade and support of the latest SAP systems versions, which are: ECC, PI/PO, BI, GRC, CPS, DMS, EP, SolMan all running on Windows OS and MS SQL DB.
Experience on other OS and DB versions. i.e. UNIX , Oracle, DB2 etc.
Team management:
Manage day to day operations
Manage distribution of activities to the team
Able to coach and motivate the team
Ensure team is aligned on expected deliverables and due dates

Centurion

Why Accenture?
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.
Job Description:
SAP professionals design, implement and deploy SAP solutions to achieve defined business goals.
Maintain skills in SAP applications process design and configuration;
SAP application design, development, integration, testing and deployment;
Responsibilities:
Responsible for the setting up of the SAP DMS, structure for large scale enterprise. Integration process and installation SAP DMS application with other core module of SAP DMS.
Keeping the scope in mind, configure the system accordingly.
Able to test and document the system.
Train key users
Experienced with SAP Documents, Document Structure, Document Search, Document Distribution Version Management, Document Vaulting, Integrated Viewer Status Management, Document Conversion, Document workflow, Interfacing Table specification.
Should be also versed with the integration aspects of SAP DMS applications with other core modules of SAP ECC.
Experience with Open Text, Document-um will be an advantage.
Setting up SAP Knowledge management, SAP content server, experienced with Metadata search & configuration and Integration with workflow configuration, TREX integration and Security associated with DMS implementation.
Should have worked with associated standard workflows across MM, QM and PM
Experienced in the setup of archive link to support retention of POs and Invoices and other documents.

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