How passengers hit by British Airways IT failure can claim compensation

Queues at British Airways check in desks at Heathrow Airport, as stranded holidaymakers spent the night on yoga mats on airport floors as disruption from the British Airways system failure continued into a second day.

No, disrupted passengers must write a letter of complaint to the airline. They should keep as much evidence as they can, such as boarding cards and receipts to claim expenses.

A template letter can be found on the website of consumer watchdog Which?.

:: What has BA said about compensation?

The airline said in a statement that it will "fully comply with all of the relevant EU compensation regulations" and will be "working as hard as we can to process all payments to customers as quickly as we can".