De afdeling/team:
Global support department provides foundational capabilities that enable our professionals and clients with reliable access to the Business Applications and infrastructure services and applications.

Global Operations is a team within the Global Support Department. This team is primarily responsible for the support and maintenance of all global scope infrastructure operational and application services. Global Operations is organized in 3 operation units: Infrastructure Operations, Applications Support, and Engineering Service.

The Global Operations strategy leverages both internal service providers and third party suppliers to deliver the maximum business value from IT infrastructure investments.

The core functions of the Infrastructure Operations Team are:
Installation, administration and support of global services for the member firms within ITS Global including all ITSM related activities.

Position Summary
The Senior Engineer, Identity Management is primarily focused on infrastructure operational support and deployment processes. The engineer will play a lead role in operational infrastructure issues, representing the Global Operations Team. The senior Engineer is responsible for maintaining and improving operational steady state of the infrastructure.
Role and Responsibilities :
• Act as a subject matter expert for Identity Management/AD.
• Work with outsource providers and development teams to provide guidance to meet quality expectations
• Assist in the translation of business needs into product management roadmaps
• Act as a promoter and guardian of Global Standards
• Contribute to the operational steady state
• Serve as the escalation level support for problem analysis and resolution.
• Management of operational issues
• Management of small projects to enhance the environment
• Escalation point for providing 24*7 support in an on-call rotation model

Skills and Behaviors :
• Takes firm and decisive action when a situation requires intervention
• Makes decisions independently, without unnecessarily referring to others and with minimal management supervision
• Shows and instills enthusiasm in others to achieve desired results
• Encourages others to maintain a consistent and steady motivation or pace
• Consults others regularly on matters relevant to them
• Celebrates success at work appropriately
• Balances a concern for tasks with consideration for others
• Initiates smarter ways of working by making improvements to processes and looking for efficiency enhancements
• Provides clear rationale and supporting data to justify recommended solutions
• Considers the practicalities and costs involved when proposing a solution to a problem
• Identifies and assigns roles and responsibilities so that the best service possible is delivered to the client
• Manages conflicting demands and priorities
• Manages client expectations over level and speed of service