Indonesian officials issued an alert regarding a heightened potential for an eruption of mount Agung in mid-September and an exclusion zone has remained in place in the area. As a consequence the potential of a volcanic event was defined as no longer being an unforeseen event from September 19, 2017 and an alert was issued. For policies issued after this date cover will not be provided under any section relating to the volcanic activity at Mt Agung.

Important Information for travellers

Mt Sinabung eruption

Mt Sinabung, Indonesia experienced a significant eruption on the 19th of February 2018 and a dangerous ash cloud continues to emanate from the volcano. This eruption has triggered safety concerns for those in the area and Indonesian officials have issued flight warning at their highest level. This eruption follows significant recent volcanic activity and there is an expectation that it will continue. As a consequence, we are now issuing a cover cut-off for claims arising from this known event. Please click here for more information.

Travel Insurance

Help take the worry out of travelling with our single trip Holiday Travel Insurance or Annual Multi-Trip Travel Insurance

To make a claim

GIO Travel insurance is issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance (“Vero”), a member of the Suncorp Group. GIO is a brand of AAI Limited. Except to the extent imposed by law, companies in the Suncorp Group do not guarantee and are not responsible or liable for the products, services, obligations or liabilities of the other companies in the Suncorp Group.

By clicking Get a quote you will enter a site hosted by Vero Insurance. Any information provided by you to the Vero Insurance hosted site including any information provided in the application process may be disclosed to GIO by Vero Insurance for administration, calculating commissions, planning, product development and research purposes. Vero Insurance and/or GIO may also use your information to market new and existing products to you. If you do not wish to receive marketing material, please advise us during the application process.

A single policy covers you and one child or grandchild under-21 on the trip.

Family policy

A family policy covers you, your husband, wife or de-facto partner and any children or grandchildren, under-21 on the trip.

Delay expenses

We'll pay reasonable accommodation and meal expenses if your scheduled departure time is delayed by 12 hours or more and the delay is outside of your control, up to:

$250 for each 12 hour period, to a maximum of $1,000 for a single policy
$500 for each 12 hour period, to a maximum of $2,000 for a family policy.

Cancellation expenses

We'll pay unlimited reasonable travel and accommodation expenses if your trip is cancelled before departure due to unforeseen circumstances outside of your control, like a volcanic ash cloud, and you cannot recover the paid expenses from anyone else.

Hire car excess cover

If you make a claim on your hire car insurance and it’s accepted, this covers the excess payment or the cost of repairs to your hire car, whichever is less. Up to $2,000 for a single policy and $4,000 for a family policy.

Legal liability cover

Provides up to $5 million to pay compensation for death or injury to other people, or loss or damage to their property that you are held legally responsible for.

Loss of income cover

If you're injured during your journey, we'll provide loss of income cover if you are unable to perform your normal work in Australia up to $1,000 per month to a maximum of $10,000 for a single policy and $1,500 per month to a maximum of $15,000 for a family policy.

Substitute person to complete your business

We'll cover reasonable transport and accommodation for a substitute person to complete your business if you suffer an injury or illness on your journey, up to $10,000 for a single policy and $20,000 for a family policy.

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. GIO is a brand of AAI Limited. Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Please read and consider the relevant Product Disclosure Statement before you make any decisions about this product. In accessing the GIO site you agree to the Online terms and Conditions.