We have an array of lost property which we dispose of (to a charity shop) on a periodic basis. If you have lost anything, particularly spectacles or gloves, please ask.

Mobile 'phone numbers

Please make sure we have your up to date contact details. We use mobile phone numbers to send appointment reminders and other appropriate messages.

Yellow Fever

With effect from 1 February, Sele Medical Practice is no longer registered to provide Yellow Fever vaccine. Haltwhistle Medical Group and Branch End surgery, Stocksfield are able to offer this vaccine.

Symptom Checker

If you would like to check your symptoms to assess what you might like to do next, please click on the link below.

Health advice and treatment can be obtained free of charge (for those eligible) from local pharmacies.

Conditions such as head lice, mouth ulcers and fungal infections can be treated under this scheme. You will need to provide evidence of your entitlement to free prescriptions to obtain free treatment but the pharmacist's advice is always free of charge.

Seasonal Flu Vaccination

We still have flu vaccine available. Please book an appointment with a Practice Nurse.

Hearing Aid Repairs

From Monday 11th September the drop in session for hearing aid repairs will stop and will become an appointments only. To book call 0191 223 1044, select option 2 or e-mail: tnu-tr.audiology@nhs.net

Carers

Please let us know if you are a carer so that we can refer you to Carers Northumberland for support, if you so wish.

Urgent Medical Problems

When you request an appointment, our staff may ask you if your problem is urgent. Feedback suggests that clarification would be helpful for patients.

An urgent problem is something which cannot wait until the next available routine appointment (and is not a 999 emergency).

We will ask patients with urgent problems to come to the practice to be seen at the end of surgery. An example of an urgent problem might be an exacerbation of a chronic condition such as asthma.

Charges for non-NHS work

Please note that we charge for work which is not contracted for by the NHS. This included certain vaccinations, driver medicals and other reports. Please see our list of prevailing charges displayed in the surgery.

Mobile Phones numbers

Please keep us up to date with any mobile phone number changes as we receive several daily text reminder failure notifications.

GP Registrars

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.

Wi-Fi

We now have public Wi-Fi in the practice. The provider is NECS public and the password is 123456789

Friends and Family Test

Please click on the patient survey at the bottom of the page to let us know if you'd recommend our practice. You can also let us know how else we can help you.

Non NHS work

This is not a priority for our team so it may take up to 3 weeks for us to provide insurance reports, to complete holiday cancellations forms etc.

Please also be aware that we cannot guarantee to turn around sick note requests within 48 hours, nor can we provide sick notes in advance.

E-cigarettes

There is a blanket no smoking policy in the Primary Care Centre and Hospital site. This extends also to e-cigrettes as there is no current evidence as to their efficacy or safety.

Car Parking

Northumbria Healthcare trust manages the car parking and is aware of issues with car parking on site. We apologise for any difficulties.

The Trust has taken on board a patient suggestion to decrease the number of disabled bays in the car park to enable more able bodied to find a parking space.

Online Booking and Medication Requests

We currently have 1336 patients signed up for our online services. Please speak to one of our reception team if you would like to use these facilities too.

GP2GP

The practice now uses this secure system to transfer medical records when registering with us or registering elsewhere from May this year. This forms part of our contractual obligations with the NHS.

PLEASE TAKE CARE WHEN GIVING OUT PERSONAL DETAILS OVER THE PHONE. CHECK THAT YOU ARE GIVING OUT DETAILS ONLY TO THOSE THAT SHOULD HAVE THEM. ANY OF OUR STAFF ARE HAPPY FOR YOU TO CALL US BACK TO VERIFY THEIR IDENTITY.

Waiting Room Blood Pressure Machine

Thanks to the generosity of patient who wishes to remain anonymous, the practice has purchased a BP machine for patients to self check. This is sited in the waiting room. Patients will be encouraged to have their blood pressure measured prior to going into a consultation

VASECTOMY

We can now offer a no scalpel vasectomy service in conjunction with Newcastle Hospitals. Dr Ben Frankel offers this service on a Friday morning, which requires a referral from your GP. Please note that the first appointment is for consent and to arrange the procedure at a future date. This procedure is available to all Tynedale patients. Further details are available by clicking on the vasectomy tab to the right hand side of this screen.

MEASLES

Please see the 'measles' section in further information opposite.

Please call for advice if you think you may have measles or have been in contact with a confirmed case.

Please do not come to the surgery.

New Parents

Congratulations on the birth of your baby. We are sure that you will be advised to attend the practice for a six week check with your baby. Before we can do this, you need to register the baby with the practice. You will need to look through the information you are given by the hospital, or community midwife, for the baby's NHS number and complete a registration form.

Appointments

We are sorry that you are sometimes kept waiting beyond your appointment time. This can happen because patients before you take longer than the 10 minute appointment slot to discuss their problems.

If you have a problem which you think may need longer than 10 minutes, please ask for a double appointment. Similarly, please bring only one problem to a single appointment.

Visitor Tansport for Wansbeck and North Tyneside

If a patient is transferred from Hexham General Hospital to Wansbeck or North Tyneside general hospitals for further treatment, a free daily shuttle car operates from Hexham to enable relatives to visit. To book a place on this service, which leaves Hexham General Hospital at 1pm, contact 0344 811 8111 and ask for extension 5388.

111

The number to contact urgent care services when the surgery is closed is 111.

TRAVEL SERVICES

Sele Medical Practice is Hexham's only registered Yellow Fever vaccination centre. We can offer yellow fever vaccination at a cost of £50 to anyone, not just our patients.

We offer a full travel service* for all our registered patients. Please complete a travel schedule and then make an appointment to see a practice nurse.

* Subject to vaccine availability. This applies particularly to Rabies, Japanese Encephalitis and Yellow Fever.

SMS Text Reminders and Appointment Confirmations

We are able to send text messages to confirm appointments and to remind patients to attend. If you want to sign up for the service, please complete a registration form.

This service is free for patients and free for us to send the messages to you.

Missed calls

If we ring you, we will either leave a message or will call you back. If we call you and the number on callback is 01434 613099, you will hear a message stating that we have called and that we will contact you again. If we have not left a message, please do not expect reception to know who has called you as it was likely to have been a clinician or a member of the administration team and they will call you again.

Prospective Medical Students

For reasons of confidentiality, we do not offer work experience or placements to anyone wishing to pursue medicine as a career. We would encourage any of our patients seeking this experience, to join our Patient Participation Group to become more involved and gain an insight into some of the current issues in general practice.

Bus Service

The 683 bus now stops at the main hospital entrance but will also stop, on request, at Hexham Primary Care Centre entrance.

New Patients

We welcome patients moving into the area. We work in purpose built premises which are fully accessible to everyone. Please ask for an information leaflet and registration form at reception.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59.

Please note that we order a vaccine for every eligible patient and would therefore encourage you make an appointment with a practice nurse whilst we still have vaccine available.

Welcome to Sele Medical Practice Online

To see a doctor in Hexham join us at Sele Medical Practice. Sele is a long established NHS GP practice based in central Hexham, providing a comprehensive range of medical services within a friendly, comfortable and modern purpose-built premises in the Hexham Primary Care Centre. There is an on-site car park, easy access for the less mobile, with all consulting rooms on the ground floor, and facilities for disabled people and families with toddlers and babies.

We pride ourselves on our personal service which includes escorting patients from the waiting area to consulting rooms.

We are actively involved in research and in teaching medical students at various stages of their training.

We achieve high standards as assessed against the Quality and Outcomes Framework (QOF) and we have a low level of complaints which is why we can be proud of the high standard of service we offer.

If you are new to the Hexham area, please don't wait until you need to see a doctor, register with a GP now. You will be registered with a named GP but you do not have to consult with that particular GP.

The GP Surgery is open, and appointments are usually available, during the opening times listed on this website. To see a doctor or nurse please telephone us or come into the surgery to book an appointment. Our reception is staffed continuously during our opening hours and appointments are available at various times throughout the day, including lunchtimes.

ON LINE ACCESS

The online system for booking GP appointments and ordering prescriptions online is now available through Patient.co.uk for which you will need a login. Please contact the surgery for an application form. We will need two proofs of identity, one of which must be photo ID then we can generate your login details. Please read the information we send to you carefully.

You will need to create an account using the information provided by the practice and then create a password to access the system from then on. Once you have done this, you can log in as an existing user. The registration screen can be accessed by clicking on either the repeat prescription or book an appointment button at the bottom of this screen.

One login and password covers both appointments and prescriptions. There is a 'help' facility on the site which explains exactly what you need to do.

You can now also access parts of your medical record on line if you wish. Please ask at reception for details. We will need you to complete an access request form and provide photo ID before access can be given.