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AM demands action on Clwyd South mobile and broadband services

An AM has called on regulators and phone companies to act urgently to address loss of services in Wrexham and the Dee Valley.

Ken Skates said mobile customers in his Clwyd South constituency are reporting regular and repeated losses of reception throughout the area. BT customers have also bemoaned a slowdown in broadband speeds.

The Labour Assembly Member, who is based in Llangollen, said: “I’ve been inundated with complaints about mobile networks not operating properly across the area, especially in the Dee Valley.

“Mobile signals are crucial for many people and for businesses, so I have demanded urgent action to restore networks immediately.

“I’ve also written to the UK Government, demanding that we benefit from the service obligation for networks to provide 4G to 95% of customers by the end of next year.”

Mr Skates added: “I also have concerns with the loss of speed for many broadband customers, along with the inability of others to be able to connect to the internet, so I have also asked BT to take swift action to rectify the situation.”

Mr Skates said he has gathered a huge number of concerns throughout the Dee Valley and Wrexham area, including via Facebook page Llangollen Noticeboard.

He added: “The lack of coverage is threatening businesses and essential services and affecting people throughout the valley. It needs resolving now.”

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