Sign up using your phone

Then reply to the messages from Shoutbomb with your library card number and PIN

TIP: You can combine the steps into a single
text using a plus sign between parts. Example: SIGNUP+21405000009000+1111. (Use YOUR
numbers instead of the those in the example, of course.)

Once your Shoutbomb registration has been completed, you will automatically get text notices about items available to pick up, items that are due soon, overdue items and fines. A text will be sent only when activity on your account triggers a message.

Will I be charged for this service?

The library doesn't charge a fee for this service, but your cell phone plan's regular text messaging rates still apply. Check with your cell phone service provider to see the cost of text messages in your service plan.

How do I sign up for the Shoutbomb service?

Send a text message with only the keyword SIGNUP
to
205-358-4149

You will receive a reply asking you for your library card number. If you receive a reply telling you that we could not understand your message, this typically means that the text was typed incorrectly. For example,
SIGNUP
is correct while sign up is not.

Reply with only the information requested. If library card
number is mistyped or a zero was accidentally omitted, an error
message will be received asking for the number once again. Go
back to your original message and make sure the library card
number entered is accurate, make any necessary corrections and
resend. If you resend the same number you will not receive a
reply. (See "What do I do if I don't get a reply?" for more info.)

If the library card number is valid, you will receive a message asking for your PIN.

If the PIN is valid, you will receive a message thanking you
for registering.

If registration is complete, you will receive a message asking for your email address. Sending your email address is optional.

This completes the signup process.

What do I do if I don't get a reply from the Shoutbomb service?

The Shoutbomb service processes all request within 60 seconds of receiving your message, but some cell phone providers do not deliver this first message promptly.

Wait and see if the reply arrives.

If after 5 minutes you still have not received a reply, send the keyword
RESEND to 205-358-4149

You can only use the RESEND command three times per day. This limitation is in place to protect from spam messages. If you do not receive a reply after three days, then send an email detailing your issue to
jclc.support@shoutbomb.com.

When will I receive texts?

Texts will be sent only when activity on your account triggers a message and will usually arrive around
10:30 AM and 3:30 PM.

What kinds of messages are available with the Shoutbomb service?

English

Spanish

Description

ADDCARD

ADDCARD

Add a secondary library card to your notification account

DROPCARD

DROPCARD

Remove a secondary library card

HOLDS

MANTENER

Hold notices Opt In/Out

IOWEU

TEDEBO

See the current fine total on your account

NOTICES

AVISOS

Current status of all your Opt In/Out services

OVERDUE

ATRASADO

Overdue notice Opt In/Out

QUIT

SALIR

Stop this text notices service

RENEW

RENOVAR

Renew notices Opt In/Out

RESEND

REENVIAR

Resend the last message

SIGNUP

REGISTRESE

Register for this text notices service

SWITCHPHONE

CAMBIARTELEFONO

Change the phone number receiving texts

What if I switch phones but keep the same number?

If you switch to a new cell phone and the phone number remains the same it won't always transfer the service to the new phone. Text the keyword
SWITCHPHONE to
205-358-4149 and follow any prompts.

Can I have more than one account on the same Phone?

Yes, you can manage multiple library cards from a single phone. Text
ADDCARD to 205-358-4149. You will need to know the library card # and PIN for the card you want to add. Text
MYCARDS to confirm that all accounts are associated with your phone.

How do I report an issue?

If you are experiencing any issues with the service or you would like to make a suggestion for improvement, please text/email your comments to
jclc.support@shoutbomb.com.

How do I quit using the Shoutbomb service?

To end all text notifications and cancel your registration, text the message
QUIT to
205-358-4149, then reply to the instructions from Shoutbomb.

Does this service replace any notices I currently receive via email or telephone?

No. Since Shoutbomb is a third party service, notices you
currently receive via email or telephone will still be sent to you.
The text-messaging service acts as a complement to your other
notices.