An acknowledgement of your order will be sent by e-mail. Orders will be filled within three (3) working days subject to credit clearance, address verification and availability of items. Please note that you must supply us with your valid email address in your order to receive your electronic order confirmation.

Returns & Exchange Policy

If you are unhappy with a purchase from www.thetinyfinch.com, we will gladly accept it for return or exchange, but the item must be postmarked within ten (10) days of the original shipping date. Items purchased in-store can be returned for store credit only, within seven (7) days of the purchase date. Jewelry and any discounted or sale merchandise are final sale items and cannot be returned or exchanged. Special order items are final sale and non-refundable.

Please enclose a note with your name and phone number explaining the reason for the return or exchange. You must include the original receipt from your package for all returns/exchanges, and the items must not have been worn, altered, or washed, with tags still attached. We will credit the card on which the purchase was made.

Damage/defect merchandise must be reported within 5 business days of package arrival, please e-mail or call to notify us of your damaged merchandise. Damages not reported within 5 business days of package arrival cannot be refunded. Please include a copy of invoice or receipt.

Unfortunately, we will not be able to refund shipping and handling charges.