This Chapter is derived from the authors’ project ‘Public Services Ombudsmen and Administrative Justice: Models, Roles, Methods and Relationships’ funded by the Economic and Social Research Council. In this study we ...

The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the ...

This article argues that in debates on constitutional reform more attention should be paid to the potential contained in the office of the ombudsman. It highlights four key areas of the constitutional activity in which the ...

The article argues that the “system” of ombudsmen that operates in the United Kingdom, together with
the rapid evolution of internal complaints systems, has developed into a fundamental
feature of the twenty-first century ...