You’ve likely heard the expression from XYZ Company about how they “stand behind their products.” At Hotsy Water Blast, we prefer to stand before our customers, answering their questions and resolving any issues they may have — even if it’s years after the sale. Let’s say you’re a customer that bought cleaning equipment in Calgary or a power washer in Vancouver and, after two years, you ..

In any industry, whether it’s toothbrushes or tow trucks, only 10% of new products will be successful. And, an even smaller percentage will last more than a decade. Even some of the best-engineered and most innovative products fail. One big reason: the manufacturer viewed the sale as the end of their relationship with the customer. At Hotsy Water Blast, we see the sale as just a small part of ..