Terms & Conditions

Valid credit card details are required for all accommodation reservations.
Please call the Norfolk Hotel directly if you wish to make alternate arrangements - +61 8 9335 5405.
No pre-payment is required to confirm reservations, except in the case of after hours arrivals*.

There is no wheelchair access to the accommodation level, located on the first floor.
All of the accommodation level is non-smoking. A $200 cleaning charge will be imposed on any guest who fail to respect this policy.

Check In
Normal check-in times are 1pm -10pm.
Luggage can be accepted and stored for guests arriving earlier.
After hours arrivals can be accommodated with prior notice*.

Check Out
Weekday check-out time is 10am.
We offer a relaxed 11am check-out time on weekends and public holidays.

After Hours Arrivals*
Arrival after 10pm is possible through our key safe system.
Pre-payment of the first night is required prior to provision of access code

Collection & Use of Personal Information
Norfolk Hotel collects your contact details to improve our communication with you, and we may also use this information to improve our marketing efforts and services. We may also use this information to notify you (via e-mail, SMS and other on and off-line communications) of the status of your reservation, changes to the reservation, special offers, restaurant updates, discounts, and new products. If you do not wish to receive these communications from us, please notify us by e-mail at info@nonorfolkhotel.com.au or call us on 08 9335 5405.

Payment Policy

As the Norfolk Hotel does not have 24 hour reception, we require full payment upon check-in.

Cancellation Policy

Bookings can be cancelled up to 48 hours prior to our 1pm check-in time, with no charge.

Late cancellation will incur a charge equal to the first night of booking.