Ackermans Stores / store card

I visited Ackerman's Bridge City on Saturday the 29th of April and I went to the phones with the hope of getting a customer services consultant who will assist in contacting the contact centre because I have lost my store card and I needed to make a payment. I waited and there was no one willing to help and I went to the tills to ask for assistance to my surprise I was told that everyone was busy so I had to wait. I waited and waited until I decided to go home and come back the next day. When I got there on Sunday I went back to the tills and I asked for help and the lady I spoke to advised that they were all busy so I have to go an get someone from the floor to help. I went and I found a guy who called the contact centre but the phones were not answered. ALL I NEED IS TO GET THE ACCOUNT NUMBER SO THAT I CAN MAKE THE PAYMENT AND CLOSE THE ACCOUNT .