complaints from people like you

Same story as many others but worth mentioning since this seems to be how this “company” operates. We were very rudely charged €150 extra for insurance or would not be allowed to take the car. This despite having a credit card to place a deposit on, as per the contract. Also, still waiting on that “automatic” reimbursement for the fuel. … Read More

Hired a car in Faro last week. I was told (rudely and repeatedly)that the Holiday Autos excess insurance was totally inadequate. I explained that I had not taken out this insurance policy but I did have an annual excess policy with AXA. This policy was also considered inadequate by Gold Car staff. When I returned the car I was charged … Read More

Hello, I got ripped off and I became one of their many victims. In fact, for a trip to Gran Canaria, we rented a vehicle for 7 days and had a bad “scamventure”… On the website the car that was supposed to be provided was a Ford K, but once arrived at the airport we were very disappointed of the … Read More

Was charged 112 euros for their insurance but I thought that was a deposit they were taking my card for. I only found out when I returned the car and the attendant said that you either pay the insurance or they take a 600 Euro deposit. No one mentioned this at the airport. 600 is steep but I would have … Read More

these guys are simply thieves. they promise low price, you rent a car and then they add all these “extras” without telling you (in my case winter tires). when you complain, they address you to their website, which is impossible to deal with… no face to face, no email exchange. They hide things in small letters at the bottom of … Read More

I got tricked into booking a Ford Focus from Goldcar by their seemingly unbeatable rates. I booked the car for one day, incl. mileage and insurance. The fuel tariff was called “Flex Fuel – get full tank on pick-up and return the car with any amount of fuel and get a refund for the unused fuel”. The advertised price was … Read More

Rented a Renault Clio with Goldcar via Rentalcars.com between 23 Dec and 27 Dec. Full tank of gas (50 L) = 86 Euro+ 22% VAT = 105 Euro. This is obviously CRAZY, there is no place in Europe where one liter of petrol is more than 2 Euros! I asked the girl at the counter what the charge to my … Read More