Books

The 9 Communication Rules You Need to Succeed

This book is for everyone from the mailroom to the boardroom. Anyone who wants to excel, command respect, and gain recognition within his or her organization will find valuable techniques. You will learn a new way of thinking that will significantly enhance your leadership ability. Others will notice you, and you can expect them to follow your example.

Traditional communication skills are insufficient for you to get to where you want to go in our world of instant global communication. Today’s technology has liberated you from the boundaries of geography. You can send and receive information almost anywhere in the world instantaneously. The sheer volume and speed of emails, instant and text messages, and social media means that you are constantly competing for space in a noisy world. Forget about getting someone’s undivided attention. Today everyone is distracted. There is a high probability that whatever your message is, it is being undervalued, misunderstood, or ignored. If you don’t know how to say it right—short, direct, and to the point—it doesn’t stand a chance.

But “message send failures” are only half of what you’re up against. Rapid-fire electronic communication exposes you to serious sabotage. When emotions are running high and no one stops to cool down, you can get thrown under the bus in a nanosecond. Emails, texts, and online posts can hurl negativity at you from all directions and leave you running for cover.

So who’s the enemy in this communication war? I can tell you who the enemy is not: It’s not technology. It’s not your coworkers. It’s not your boss or senior management. It’s not the piles of work that you never get to. It’s not the breakneck pace of life. The real enemy is us. Are we prepared for these changes? And, how do we need to change our communication approach to consistently win in the face of new and challenging circumstances?

How to Overcome Behavioral Blindspots and Transform Your Organization

Do you want to move your company in a new direction? Fearless Leadership provides you with the tools to successfully drive change, overcome obstacles, and engage and align people in working effectively together to achieve your business objectives.

Leadership guru Dr. Loretta Malandro has developed a groundbreaking behavior-based methodology that is used around the globe to create top-performing leaders and high-performance organizations. It is based on a simple but profound concept: In order to change your organization, you must be willing to alter your behavior and help others make the choice to change their behavior. This means demanding 100% accountability from your people–and yourself.

In today’s ultra-competitive business environment, a new leadership approach is needed. Fearless Leadership takes you step by step through the process of raising behavioral standards that directly impact the bottom line.

Say It Right the First Time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for “softening the edges,” reframing, accountability, and recovering from communication gaffes.

Courtroom Communication Strategies

In Demand as an Out-of-Print Publication: Find in Legal Libraries and rare copies for sale online

1. Communication is based on perceptions. 2. People actively try to make sense out of their environment; they use perceptions and stereotypes to organize and structure their beliefs within a brief period of time. 3. People tend to see others as similar to themselves and people attempt to main their original perceptions regardless of contradictory information. When presented with contradictory information to their original perception, jurors will attempt to maintain their views by: a) denying the existence of new information, b) placing the disturbing information in a different context, and c) recognizing the inconsistency but maintaining the original belief anyway.

Nonverbal Communication

Out of Print: Find in Library of Congress and University Libraries

This comprehensive and lively overview of Nonverbal Communication contains up-to-date information, research findings, plus many examples and applications. Often neglected areas of communication studies such as personal space, eye contact, touch, and facial expressions, are discussed in detail. Readers will gain valuable insights into how their own nonverbal behavior impacts the message they are trying to send as well as how to read nonverbal cues sent by others.

The text has a wealth of illustrations, photographs, and cartoons, and the authors writing style is clear and conversational. All of this goes to make Nonverbal Communication both compelling and intellectually stimulating.

Your Every Move Talks

Out of Print: Find in University Libraries.

Everything you do–the way you walk, the way you talk, the way you use your eyes, your posture, your gestures, the distance you establish with another person, all communicate information about you. The 3-D experiences in this book are designed for you to have fun learning about Nonverbal Communication and learning more about yourself. Each 3-D experience is complete with a description, directions, and debriefing tips to help you understand how your every move talks. Learn how to increase your personal power by using your Nonverbal Communication effectively.

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