frequently asked questions

Cloud services are essentially classified in two distinct forms - Public Cloud and Private Cloud. Cloud offering as a service
over the Internet is the Public Cloud Hosting solution. Whereas, a private cloud is the deployment within the Firewall and whose management is taken care by the user enterprise. The location of deployment is the prime differentiating factor between the two.
Real and Enterprise Cloud would essentially be segments of Public Cloud offerings.

Suggest me a plan

Ctrls offers quite a few choices to be made from. You can choose between our Cloud VPS, Real Cloud, Enterprise MyCloud & Virtual Datacenter Plans depending on your needs and choice. Please contact our sales team with your requirements for the best solution.

What if a hard-drive fails ?

Cloud is a bank of servers which are all combined together to form a common pool of resources for usage. This would be space, data transfer (bandwidth), memory and processing power. In case of any individual resource failing, your virtual machine (VM) will automatically transferred to a fully functional server within the cloud. This is possible because of the self healing nature of cloud services.

What are the benefits of cloud computing?

There are lots of advantages to using cloud computing (services). One of the major ones is the flexibility that it offers. Cloud computing is often cheaper and less labor-intensive for companies too. There is no need to buy and install expensive software because it's already installed online remotely and you run it from there, not to mention the fact that many cloud computing applications are offered free of charge. A major advantage of using cloud computing for many companies is that because it's online, it offers virtually unlimited storage compared to server and hard drive limits.

Are CtrlS Cloud Servers behind a Firewall?

We have a highly secure environment in which the cloud services function. A firewall is just one of the many security features the cloud has.

How does CtrlS Monitor and Graph Important Server Health Statistics and Alerts?

We have a combination of utilities which include automated scripts, monitoring devices as well as manual checks put in place which keep an eye over all the vital services and resources of the cloud.

How fast a Cloud Server is deployed?

Depending on the choice of the operating system and the add-on features, a cloud is deployed between 20 minutes to 60 minutes.

While placing order I found Sales Account Manager. What is this?

A Sales Account Manager would be your very own personal account manager for all that you would need at CtrlS. They would liaise with you whenever you wish to as the single point of contact for CtrlS. Some of the things they can help you with is expediting support issues when needed, changes in account and other such requests.

Have more questions?

Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.

VPS customer spotlight

Thanks to CtrlS for it's Cloud VPS which is a Scalable Virtual Private Server with self-healing architecture, unlimited upgrade and flexible payment option.

Mr.P.Abdul AzeezCEO, Shanshin SoftechCtrlS customer since 2011

Migration to Cloud VPS was made so easy by CtrlS. Everything was installed and set up without any problems, most important thing is without any downtime they did. Prompt, efficient service, good customer communication.

NVVK Raju CEO, Seventeen NetworksCtrlS customer since 2012

We often use the Real Cloud for quickly deploying testing environments for our clients’ websites. CtrlS’ wide choice of stacks and instant deployment makes this a piece of cake.