Timothy Wise takes over local ServiceMaster Don't Panic franchise

October 21, 2008|By Benjamin Gohs Courier Editor

For 25 years Timothy Wise has worked in the disaster recovery industry performing everything from maintenance to full restoration of fire and water damage in disaster-riddled areas like New Orleans and the aftermath of Hurricane Andrew.

“We specialize in restoring houses back to homes,” Wise said. “When we come into a project, we know the homeowner isn’t use to this, but we do this every day, so before we even begin to mitigate any damages, we talk with the homeowner and see what is important to them: family heirlooms, antiques and other possessions.”

He added, “Their home is their castle, so it is imperative to me that we respond quickly and keep the homeowner informed on a daily basis.”

Wise said his company will respond to a customer within minutes, no matter the time of day or night.

Wise’s business, headquartered out of Charlevoix, is one of more than 4,500 ServiceMaster franchises in the world.

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Call them at (866) 936-6872 or 237-9660 24 hours a day or visit them on the Web at www.smdontpanic.com.

“The biggest thing we’re focusing on is customer service,” he said. “Not many companies are staffed and properly equipped and trained to handle large jobs, but we can pretty much handle from 100,000 square feet flood to a basic kitchen sink leak on carpeting.”

Wise’s business is one of 750 ServiceMaster outlets which has received a top of the industry rating for customer service and quality work.

Wise has been running this particular franchise since July with his co-owner R.F. Mazur.