About Us

PT. Jaring Synergi Mandiri was established in October 2003. With background and experience as professionals in credit card operations, the founders focus on providing solutions for business process outsourcing in connection with the payment card industry, from consultation on formulating business strategy and setting up the organization to conducting business operations.

As things have developed, it turns out that our expertise in managing payment card business processes / Card Centers is also needed by non-banking businesses. Consequently, our clients have expanded to include non-banking industries such as Multi Finance, Telecommunications Operators, Prepaid TV, Electronics, Retailers and Consumer Goods.

We currently focus on providing four types of business services:

Multi Media Contact Center Development

Contact Center Operation Outsourcing

CRM Data Center Operation Outsourcing

Human Resource Outsourcing

Our Strength

Experienced, committed and proactive team: Our main strength is our team, which is experienced in the upgrading and automatization of business processes and learns quickly to understand and handle the unique aspects of each clients business processes, so JSM can provide an immediate positive contribution to the development of the client’s system and services. Several clients that have received services from us have confirmed that the JSM team is a team that is “Committed and Proactive, full of concern and enthusiasm, that quickly and appropriately addresses and meets the Client’s requests and needs”.

Synergix Systems: We build and develop Multi Media Contact Center System Integrated with Issue Tracking System to serve our clients, so JSM can fullfilled the clients unique needs..