Park and ride

Where the car and the bus become two modes of supplementary transport.

Park your car in one of the 7 park and ride (P+R) facilities in the Tours metropolitan area and travel throughout the day in our bus and tram. Attractive rates are offered for the non-subscribers and free access for the Fil Bleu subscribers.

FARE STRUCTURE :

Parking areas are free for subscribers.

For non-subscribers, the fare is €3.10 + 0.10 cents (per person), which gives the right to access the Bus + Tram network throughout the day (for 1 to 4 occupants in the vehicle).

Report a card lost or stolen

If you report the loss or theft of your Fil Bleu transport card, it will be permanently deactivated.

In order to continue travelling on our network, you can get a new transport card from our sales office at 9 rue Michelet in Tours.

Fields marked with * are required

Card number

Customer lastname

Customer e-mail

COST OF CARD REPLACEMENT

€5 for customers paying for their transport ticket by direct debit, persons falling under the jobseekers or AAH category, customers entitled to benefit from the “Invalid” ticket.

€10 for all other category of customers.

Personal space - Add a card

Warning! To download your statements, you must link a transport card. Please fill in below:

the customer number: 6 to 8 digits (see image on the left);

the customer’s name;

the customer’s date of birth.

Accessibility : Bus + Tram Network

WITH SUPPORT FROM THE METROPOLITAN AREA, FILBLEU IS COMMITTED TO ACCESSIBILITY FOR PEOPLE WITH REDUCED MOBILITY.

This involves many individuals, including wheelchair users, non-seeing, sight-impaired, deaf or hearing-impaired people, senior citizens, frail and illiterate passengers and riders loaded down with luggage or travelling with young children. Everybody should be able to travel in comfort on buses or trams!

The Equal Rights and Opportunity, Participation and Citizenship of People With Disabilities Act of 11 February 2005 and the decree of 13 July 2009 on making urban public transport accessible to people with disabilities and reduced mobility are a framework of actions aiming to create consistent accessibility across the entire network.

Ordinance 2014-1090 of 26 September 2014 on making public transport accessible to people with disabilities is the regulatory framework for the accessibility of public transport. The Fil Bleu network’s Accessibility Master Plan, drawn up by Tours Métropole Val de Loire and approved by the prefecture of Indre et Loire in 2013, spells out the details of how the Fil Bleu network’s bus/tram stops and stations, vehicles and passenger information are made accessible. The programmed accessibility agenda defines the planned accessibility of 500 “priority” stops (stops on a busy line or several lines, located near a busy area, etc.) by late 2018 with the aim of creating consistent accessibility across the entire network.

Fares

1. PURCHASE A MEDIA (CARD OR CONTACTLESS TICKET).

The contactless ticket can be purchased from the sales office or by post (Free for direct debit plans and €2 for other plans).

With your contactless card, you can load subscriptions and trips. The contactless ticket can be purchased from the ticket distributor, at our sales office, on-board the buses or at a point of sale. It costs €0.10. You can only reload it with travel plans.

2. RELOADING IT WITH TRIPS OR SUBSCRIPTIONS.

In order to travel in our buses and trams, you must reload your media (card or contactless ticket) withtrips or subscriptions. You can purchase them from the ticket distributor, the sales office; at our points of sale, on-board the buses or online. In order to avoid loading every month, you can opt for direct debit for subscriptions or trips (Liberté).

3. VALIDATE YOUR MEDIA EACH TIME YOU ENTER IN THE BUS OR THE TRAM.

All our vehicles are fitted with validators. You must hold your ticket or your contactless card in front of the validator even when you are getting on to a connecting vehicle. A message shall inform you about the validity of your ticket. If your ticket is not valid, you must buy another one from the driver under all circumstances.

Children under the age of 5 travel free on the network. In the event that your card is lost or stolen, call our customer relationship centre at +33 2 47 66 70 70. You must pay for the duplicate card (€5 for direct debit plans and €10 for all other plans).

Plan B Information

WHAT IS PLAN B ?

To ensure continuity of service, Fil Bleu has instituted a tram substitution plan (Plan B) in case of partial or total stoppage of the tram line. Replacement buses provide service in the section that is not being served.

Implementation of Plan B is communicated through public announcements, electronic information terminal present at the stations and a message is sent on the Twitter network.

To travel in a Plan B bus, like in the case of the tram, you must have a transport ticket and get it validated on entering the bus.

Warning :The plans given on this page are for information only. They may be subject to change depending on the disturbed sector. In case of disturbance, you can find all the information on Info Trafic.

WHERE CAN YOU FIND YOUR PLAN B STOP ?

At each Tram station, a specific information board indicates the location of the Plan B rescheduled stop when the tram is not operating. The served stops can be identified with the Plan B logo pasted on the shelters or the poles.

Warning : In order to institute Plan B, we take the reserve buses and if it is not adequate, several buses are removed from the surrounding lines. The frequency of these lines will be reduced for a short period. We apologise for the inconvenience and thank you for your understanding.

Fares

TO TRAVEL, YOU HAVE TO BE IN POSSESSION OF A contactless TICKET (0,10€) OR contactless card (2€)).

All the supports are refillable of journeys or subscriptions. To be valid, they have to be in charge with a driver, with a point of sale, with a commercial agent of our agency or a distributor of title. You must hold your ticket or your contactless card in front of the validator even when you are getting on to a connecting vehicle

BY MAIL

Plan B Information

WHAT IS PLAN B ?

To ensure continuity of service, Fil Bleu has instituted a tram substitution plan (Plan B) in case of partial or total stoppage of the tram line. Replacement buses provide service in the section that is not being served.

Implementation of Plan B is communicated through public announcements, electronic information terminal present at the stations and a message is sent on the Twitter network.

To travel in a Plan B bus, like in the case of the tram, you must have a transport ticket and get it validated on entering the bus.

Warning :The plans given on this page are for information only. They may be subject to change depending on the disturbed sector. In case of disturbance, you can find all the information on Info Trafic.

WHERE CAN YOU FIND YOUR PLAN B STOP ?

At each Tram station, a specific information board indicates the location of the Plan B rescheduled stop when the tram is not operating. The served stops can be identified with the Plan B logo pasted on the shelters or the poles.

Warning : In order to institute Plan B, we take the reserve buses and if it is not adequate, several buses are removed from the surrounding lines. The frequency of these lines will be reduced for a short period. We apologise for the inconvenience and thank you for your understanding.

TOURS - ST-PIERRE-DES-CORPS RAIL LINK

In partnership with the SNCF, customers holding a valid Fil Bleu ticket can take the SNCF shuttle between the Saint-Pierre-des-Corps and Tours stations. The Fil Bleu cards must be validated before entering the shuttle thanks to the validators present on the platforms.

Bicycle Parks

8 secure bicycle parks are spread out along the Tram A line to park your bicycle and use the Fil Bleu network.

The Bicycle Parks are accessible to the bicycle parks Pass card holders and the subscribers.

LOCATION OF THE BICYCLE PARKS :

P+R Vaucanson : 30 parking spots

Station Monconseil : 36 parking spots

Station Marne : 36 parking spots

Station Beffroi : 36 parking spots

Station Verdun : 36 parking spots

Station Rotière : 36 parking spots

P+R Jean Monnet : 36 parking spots

St Pierre Gare : 52 parking spots

OPERATION :

The service is reserved to Fil Bleu subscribers and the Fil Bleu bicycle parks pass card holders.

To enter the bicycle park, wave your contactless card in front of the bicycle park entrance validator to open the door and park your bicycle.

The service is free for the subscribers.

LOCATION OF THE BICYCLE PARKS

Park and ride facilities

Where the car and the bus become two modes of supplementary transport.

Park your car in one of the 7 park and ride (P+R) facilities in the Tours metropolitan area and travel throughout the day in our bus and tram. Attractive rates are offered for the non-subscribers and free access for the Fil Bleu subscribers.

FARE STRUCTURE :

Parking areas are free for subscribers.

For non-subscribers, the fare is €3.10 + 0.10 cents (per person), which gives the right to access the Bus + Tram network throughout the day (for 1 to 4 occupants in the vehicle).

OPERATION : TWO TYPES OF PARK AND RIDE FACILITIES

AUTOMATED PARKING FACILITIES

Open 24/7 throughout the year, these can be accessed only at the public transport + car parking rates at any time of the year. Parking is limited to one day.

The “Heure Tranquille” park and ride facility is open from Monday to Saturday from 8 am to 10 pm. (This is an underground parking area located under the Heure Tranquille shopping centre).

To access it :

The subscribers validate their card in front of the validator and then park in the parking lot

If at least one person in the vehicle is not a subscriber, a voucher must be taken at the parking entrance, it must be validated at the entrance barrier in order to park. Then, the person with the voucher go to the P+R ticket distributor. The voucher must be placed on the distributor’s slot to be loaded with a P+R ticket giving access to the bus + tram network throughout the day. If you are several people in the car, you will have to ask for additional tickets at the distributor.

Locate the automated parking facilities :

Tranchée

Lac

Mayer

L'Heure Tranquille (except Sunday and public holidays)

ATTENTED PARKING FACILITIES

Open from 7 am to 7:30 pm (accessible from 6 am for subscribers) from Monday to Saturday throughout the year, these can be accessed only at the public transport + car parking rates at any time of the year. The exit is open 24 hours a day throughout the year. Parking is limited to one day.

To access it :

The subscribers present their card to the parking attendants

If at least one person in the vehicle has no subscription, the attendant sells him/her a P+R ticket providing access to the bus + tram network throughout the day. The sold ticket can be reused on the network or in an attended park and ride facility.

Localiser les parkings gardiennés :

P+R Sagerie

P+R Vaucanson

P+R Jean Monnet

THE CARRIAGE

TOURISTIC STROLL

Ride in a carriage through the tourist sites of Tours city centre. The carriage runs only during Christmas time and in the summer months. The duration of the route takes about 50 minutes. The departure/arrival terminal is at the end of rue Bernard Palissy, at Place François Sicard.

Practical information: The carriage is free for all Fil Bleu subscribers

Warning: cards with the "Liberté" plan and cards or ticket loaded with trips or the day tickets are not applicable. If you do not have a Fil Bleu subscription, a ticket will be sold to you by the coachman (price €1.60).

The carriage does not run on Monday (capacity: 10 to 12 people maximum).