Legacy LD Intl Inc / Ridiculous phone charges

I live in Orange County, CA and was stuck in San Diego, CA due to car trouble. I had to phone my boyfriend by calling from a payphone and having it billed to my home telephone number. I just got the bill from Legacy and it is ridiculous. For 10 minute I was charged $17.80, 3 minute $10.97 and for 5 minutes I was charge $25.75. The less time I talked the more they charged. What was even worse their operators were the rudest I have ever dealt with. They would say to hole on the call was going through then I would get disconnect. This happened more times then I care to say and it was always the same two operators. I was already upset because my car had broke down and I had no money, then dealing with them made it a real nightmare. I plan on calling this company and telling them I am only paying half of their outrageous bill. If at all possible stay away from using this phone service. Not only are their prices way out there, they are very rude to their customers.

Comments

My son's story is very much the same. According to the operator if you don't press 1 to accept the call, you will hear press 2 for location details, press 3 for rate information. How many people who are in an emergency situation are going to sit through a list of automated options to find out about the outrageous charges? I don't know if it is illegal, but certainly unethical.

I got one better than that. We received a collect call through Legacy Intl that lasted 9 minutes and we were charged $64.16. How can that company get by with that? What can I do to dispute it because there is no way I will pay that.

I have a cousin who was placed in Broughton Hospital in Morganton NC. She calls me from the payphone there day and night. She has some mental disorders. Legacy LD has charged me $8.70 for every time she called and my answering machine picked up. They are telling me that I accepted the calls. I was at work when most of the calls came in. I have a bill in front of me for $504.60!!! How do I report this to someone somewhere?? HELP!!!