WDHfork

New Creations Review - Outstanding! – What sets New Creations apart from their competition? The journey, the guidance and the final product all made possible by a professional team and a great group of sub-contractors.

The Journey: I’m not sure anyone really goes into a remodeling absolutely knowing every detail of how they want their kitchen to be transformed. The New Creations Team has a design center that really helps you get started and everyone from the New Creations Team to the sub-contractors will help you with suggestions along the way. No one really wants their kitchen demolished either. I think New Creations needs to come up with a new term for this part of the process because we never felt like our kitchen was demolished… just removed. When we came home on day one, our old kitchen (appliances, sheet rock, everything) was gone. I mean totally removed from the property and the work Site was very clean. This is the way it was every day of the process. In many ways, the only way we knew sub-contractors had been in our house was the progress made on the remodeling.

For us, another critical part of the journey was understanding how the project would unfold. While they were proactive in keeping us informed, you can always contact one of the New Creations Team members by phone or email (and they are quick to respond). They also link you into the project planning process through web-based Basecamp. This lets you see what is being planned each day. Your inputs are captured as actions and assigned to members of their Team. Any issue that came up was addressed in a timely fashion.

When I reflect back on the remodeling process, it really is a journey that includes a few changes in direction. I found that when we did want to add or change from the original plan, New Creations was very professional. If we did deviate from the original contract, New Creations was very quick to get us a quote and worked to keep the project on schedule.

The other critical element of the journey is will they complete your kitchen when they say they will. New Creations committed they would be complete in 8 weeks. At the end of 6 weeks, all that was left to be done was minor touch-up. The attention to detail was outstanding. The New Creations Team picked up on several small items we missed and had them corrected.

The Sub-contractors: New Creations has done an excellent job of picking the sub-contractors they work with. The most impressive of which was the cabinet, granite and sheetrock/painter subs. The cabinets are stunning, the granite was laid out with the grain structure exactly the way we had envisioned and the paint/texturing matched our existing walls perfectly. We also really appreciated the crew that did the demolition and clean-up to get the project started on the right foot.

The Final Product: All of the above doesn’t matter if you are not happy with the final product. I think we can honestly say that New Creations worked with us to produce a kitchen that actually exceeded our expectations.

Remodeling is really a Team effort between you and the Contractor you choose. You need to make many decisions and actively participate along the way to make it a success. The Contractor needs to make the experience and final product what you envisioned it to be. We found the Team at New Creations to be excellent Team members that helped us realize the kitchen of our dreams. Roy, Troy and Jeremy all have strengths that complement each other… a special thanks to all of you!