Complaints

Complaint against the Agency external documents could be lodged a in written form solely by the clients of the Medicines and Medical Devices Agency of Serbia.

Complaint form shall be submitted on a company memo with a proper description of the complaint. Original document the complaint is filed on is to be enclosed with the complaint form. Otherwise, it will not be possible for the Agency to make adequate corrections and grant a corrected document.

Complaint form is to be submitted to the Receipt and Issuing Affairs Unit of the Agency and marked “for the attention of Quality Control Manager”.