Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros

Streamlining of my team's dispatching process

Cons

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Reasons for Choosing Synchroteam

Overall cost. Ability to customize. The biggie is the job report template

Response from Synchroteam

Replied June 2019

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

August 2019

Ben from Bridgetech

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2019

Excellent Software with excellent service

Pros

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Reasons for Choosing Synchroteam

Much more robust. Customizable for our needs.

Response from Synchroteam

Replied August 2019

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

December 2017

Ryan from Victoria Moss & Gutter

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

3.0

Value for money

2.0

Functionality

4.0

December 2017

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pros

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Cons

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Response from Synchroteam

Replied May 2018

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

February 2017

Robert from everythingIT

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons

missing some features, for example can't search by serial number

Response from Synchroteam

Replied May 2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

November 2019

Reinoudt from The RMO Company

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra

Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Very helpful

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Pros

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Cons

The color schemes of the planboard could be easier on the eyes.

Reasons for Choosing Synchroteam

ORTEC has a very elaborate scheduling algorithm. But that was not really necessary. ST won based on price/performance.

Response from Synchroteam

Replied November 2019

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

June 2019

Charles from Vail Valley Garage Door

Verified Reviewer

Company Size: 2-10 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2019

Great custom field reporting capability

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Pros

The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Cons

The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Reasons for Choosing Synchroteam

I was not looking for a built in accounting solution, we use Quickbooks Online and like the features it offers , this integrated with the customer information into Quickbooks, I believe there is an invoicing feature but do not use it. Syncroteam was pretty easy for the tech to use and learn, and the customization and picture storing feature was a plus.

Response from Synchroteam

Replied July 2019

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

May 2018

Ian from Agrikomp Ltd

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Pros

- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems

Cons

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Response from Synchroteam

Replied May 2018

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

May 2018

Anasthasia from Realty Ohio Real Estate

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: GetApp

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Synchroteam is an excellent cloud-based field service management solutio

Pros

It offers advance job management so you can mange and find new jobs on the go. Another great feature that we found was that it helps you to fully navigate the current positions of you office and your workers routes. It also tracks your path to help us manage all part movements between depots/warehouses and our vehicle fleet. Set minimum quantity alerts, pricing and track by serial number.

Cons

Their is actually nothing specific synchroteam. When you have crawled through a number of different services you don't find anything specific in this. It is also missing some features, for example can't search by serial number. Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is

Response from Synchroteam

Replied June 2018

Thank you Anasthasia for your review of Synchroteam’s cloud- based field service management solution. We are glad that the Realty Ohio Real Estate team is using our advanced job management features to schedule and track jobs while on the go. We are pleased to hear that Synchroteam has helped manage all moving parts of your business, and that you are taking advantage of our inventory management system to track quantity, pricing, and serial number. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Also, please continue to reach out to our support time to help clarify reporting and other workflows- we are happy to help.

February 2019

Tanya

Verified Reviewer

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source: GetApp

Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

February 2019

Lots of features, lots of quirks

Pros

We tried out Synchroteam and committed to purchasing. There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.

Cons

After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.

Response from Emily

Replied March 2019

Thank you Tanya for your review of Synchroteam’s Mobile Workforce Solution. We are glad to know your company has found our scheduling, invoicing, estimating, and inventory tracking features to be satisfactory for a Field Service team. We apologize for the limitations you faced with the Zoho CRM syncing, and have forwarded it to our support team to look into potential solutions. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

February 2018

Alejandro from Vidbox, Inc.

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

February 2018

I has improve our daily operations in comparison to the manual old fashion way we used to have.

We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.

Pros

This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.

Cons

I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.

Response from Synchroteam

Replied March 2018

Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency.

August 2018

Jamie from South Central Irrigation

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Synchroteam has helped our business grow and become more efficient!

Pros

Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

Cons

We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

Response from Synchroteam

Replied August 2018

Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

August 2018

Lucas from M&N Electrical

Verified Reviewer

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

How Synchroteam change our lives

My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.

Pros

- Simplicity - Functionality - Continuous development - Amazing price! - Self-serving platform I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

Cons

I will add some Asset management features like: - Recording meters readings - Set up alarms with this readings - Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office. - At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.

Response from Synchroteam

Replied September 2018

Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

May 2018

John from AVI-SPL, Inc.

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Overall Good. Nice to see aesthetic and time keeping updates.

Pros

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Cons

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Response from Synchroteam

Replied May 2018

Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

March 2019

Marco from Sodexo México

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

March 2019

Customizable system

Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.

Pros

Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.

Cons

The possibility of doing activities in a massive way is limited to an advanced understanding.

Response from Synchroteam

Replied March 2019

Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra

Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Helpful, but a little underdone

Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.

Pros

Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized

Cons

Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Response from Synchroteam

Replied November 2018

Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Really easy to use - intuitive design. Missing some functionality that would help.

Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.

Pros

Ease of Use, design, GUI - mobility features. We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.

Cons

Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.

Response from Synchroteam

Replied May 2018

Thank you for your honest feedback- we are pleased to hear that the scheduling, mapping, and technician roles are successfully allowing your company to get the job into the right hands. Please reach out to our support team to resolve your issue regarding updates made by in-field technicians. Also, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

July 2016

William

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp

Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

July 2016

No Support

I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Pros

OK fit all field service software at a fair price

Cons

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Response from Synchroteam

Replied August 2016

Dear Mr. Davis, I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry. The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email support@synchroteam.com or via our ticketing service available at http://support.synchroteam.com. Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties. We are pleased that you decided to be a customer. Kind regards, Francois.

January 2014

Uzair Khan

Verified Reviewer

Time Used: Free Trial

Review Source: GetApp

January 2014

Finally found what I was looking for

I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

Thank you for reviewing Synchroteam Uzair- we are glad we were the solution you have been looking for! We are happy to hear that the free trial and demo service was able to show you all the fantastic features Synchroteam has to offer. It is fantastic to hear how your appliance service and repair business has grown since using Synchroteam, and how our customer support team was able to get you there. Since your engineers benefit from the mobile app, especially in those low-coverage areas, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

February 2017

Christian from Confidential

Verified Reviewer

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Simply does the job !

Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

Pros

Ease of use ! Quick setup ! Flexible !

Cons

Nothing specific

Response from Synchroteam

Replied May 2018

Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.

May 2018

Danson from One-Love Child Care Organization

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Enables dispatch management in an easier mode

The workflow is smooth and manageable

Pros

There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users

Cons

In areas where there is slow connection tracking down the various employees can be challenging in that situation

Response from Synchroteam

Replied June 2018

Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

March 2019

Alejandro from prochef soluciones s.a. de c.v.

Verified Reviewer

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2019

Synchroteam review

Very good

Pros

The ability to manage digital reports and quotations directly from the Cell phone.

Cons

not being able to include a check list besides the report template.

Response from Synchroteam

Replied March 2019

Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

March 2018

Chris from Etron Solutions

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great for small-medium businesses

Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks.

Thanks for submitting a review, and for mentioning that Synchroteam is great for small-medium businesses. We built Synchroteam with computer repair business like Etron Solutions in mind! Have you seen the new support article we posted about time tracking (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) We think you'll like it! Also, we have an affiliate program, if you¿d like to refer your customers or partners. (https://www.synchroteam.com/affiliates.php) Thanks again for the great feedback!

March 2018

Brian from Alpha Omega Construction Group, Inc.

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

The basics are easy. But finding an answer online...not so much.

Pros

It's basic, out of the box ease of use. It really is what you see is what you get on the schedule. Up and running in about an hour.

Cons

No user manual No online video support Difficulty in finding an answer online. Forms are not easy to customize. You don't have the ability to see what you have set up, from the technician's point of view, unless you purchase another user license. So, if your sitting on your computer, trying to confirm what the technician will see and the steps they need to take, you can't unless you spend more money.

Response from Synchroteam

Replied March 2018

Thank you for providing feedback about Synchroteam. We're glad that you found found the basics easy and were up-and-running in about an hour! It sounds like you may have had some difficulty with some of our more advanced features. Feel free to send us a ticket if you have not found your answer in our Support pages (https://support.synchroteam.com/). Thanks for the opportunity to understand how Construction businesses like Alpha Omega Construction Group, Inc. are using Synchroteam!

December 2018

Stephen from M&M Pump and Supply

Verified Reviewer

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Functionality

4.0

December 2018

Straight forward and easy to utilize.

Pros

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.

Cons

Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.

Response from Synchroteam

Replied December 2018

Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

March 2016

Dana Elena from German Imaging Technologies Dubai

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra

Ease-of-use

5.0

Customer support

5.0

March 2016

our team and our clients like the software. it is pretty easy to understand how to use it.

easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented: 1. service contract with SLA 2. reports on SLA met or not met 3. recurring scheduling which can already be assign to service technician 4. report on activities 5. reports per clients and type of clients 6. every time i revise a report all the previous data related to jobs is not showing in the report. these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage. thank you for listening!

Response from Synchroteam

Replied May 2018

Thank you Dana Elena for your feedback! We are pleased to hear the employees and clients of German Imaging Technologies Dubai find Synchroteam¿s software easy to use. We appreciate your requests for enhancements on reporting and synchronizing. Please check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases. Our support (https://support.synchroteam.com/) is also available to answer any process related questions, issues you may be facing, or other suggestions for improvements!

February 2018

Steven from Heritage Glass & Mirror LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

The support staff is awesome and provides great support as needed. The software is pretty straight forward

schedule all my crews keeps track of jobs upcoming and past.

Pros

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Cons

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Response from Synchroteam

Replied March 2018

Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.

January 2012

Jackson

Verified Reviewer

Time Used: Free Trial

Review Source: GetApp

January 2012

Finally someone gets this right

We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

A users needs two logins if they need to use the web site and the mobile app.

Response from Synchroteam

Replied January 2019

Thank you for reviewing Synchroteam David- we are glad Interpump Hydraulics (UK) Ltd has found our field service management features useful! We are happy to hear that you are utilizing our API connection for your ERP system and enjoy the photo embedding capabilities in our customizable client invoices. Thank you for your feedback regarding double accounts when technicians need mobile access, we are currently working on a solution. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

November 2018

Cristiano from Frigocenter

Verified Reviewer

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

November 2018

Excellent tool for managing teams

The Syncroteam improved our operation and help us to manage better our field team.

Pros

The features and the facility to customize for our operation.

Cons

The support in brazil and the tool doesn't have a BI tool.

Response from Synchroteam

Replied November 2018

Thank you Cristiano for your review. We are happy to know Synchroteam¿s field service management solution has been a successful tool for managing your field team. We are glad you are taking advantage of our customizable features, and that our software has improved your operations at Frigocenter. We appreciate your input on feature requests and look forward to constantly improving our product for our customers around the world. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

March 2016

Simon from Armstrong Fluid Technology

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra

Ease-of-use

5.0

Customer support

5.0

March 2016

Easy Implementation / Customisation

Pros : Easy to setup and customise Good scheduling APP on Andriod and iPhone. You literally could be up and running sending jobs to technicians within and hour Fast Customer Service Support Great help with custom form templates API works well with good documentation Very good value for money Cons: The Invoice/Quote could do with being customised by the end user with a template that they can define. Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer

Response from Synchroteam

Replied May 2018

Thank you Simon for your review of Synchroteam¿s easy to use software. We are pleased to hear that the Armstrong Fluid Technology team has benefitted from our quick setup, customizable options, and helpful customer service. We are happy to know your technicians are taking advantage of the mobile scheduling, and appreciate your feedback on customizing the invoice/ quoting for specific end users. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases and best practices.

March 2018

Jose Luis from BAIRES SAC

Verified Reviewer

Company Size: 11-50 employees

Industry: Business Supplies and Equipment

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Quickly resolved my needs and we started to use it directly in our activities

It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.

Pros

What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.

Cons

There is no major problem with the use of software and he trusted that the company will improve it with the feedback of the users

Response from Synchroteam

Replied March 2018

Thanks for your review, Jose. We are glad to hear that BAIRES SAC found Synchroteam easy, simple and quick to implement. We will be sure to pass along your positive feedback to our support team! If you would like to refer a friend or partner, we have an affiliate program that may be of interest. (https://www.synchroteam.com/affiliates.php) Thanks again for your review.

April 2018

Luimer from Telefónica

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2018

Excellent work tool excellent performance and excellent competition in the market

Pros

Easy to use and very flexible work planning tools with multiple platform options, A fair price for what it offers

Cons

We have no problem with this platform are only small things to improve and update as for example the search for serial numbers

Response from Synchroteam

Replied May 2018

Thank you for your review Luimer! We are happy to hear that Telefónica is benefitting from the work planning tools and platform options. We appreciate your feedback regarding the serial number search, and constantly strive to improve our functionality and UI for our customers. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we continue to release updates, such as our new time tracking module (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/).

January 2012

Howard

Verified Reviewer

Time Used: Free Trial

Review Source: GetApp

January 2012

Productivity and control way up!

From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

Pros

Very large feature set. Job planning and mapping screens. support. Live synchronization with the mobile clients.

Cons

Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.

Response from Synchroteam

Replied June 2018

Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money.

May 2016

David from Simply Outsourced Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

May 2016

Response from Synchroteam

Replied June 2018

Thank you David for your review of Synchroteam’s field service management solution. We are pleased to know the Simply Outsourced Ltd team has benefitted from Synchroteam’s advanced workforce solution for your mobile IT team. We are happy that our customer service has been able to provide you satisfactory assistance- we are always standing by to help. If you haven’t already, we encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra

Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

worth his money

For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

Pros

reat flexibility, excellent customer service, value for money compared to other products very good

Cons

Planning a bit awkward, no own mobile solution for the administrator

Response from Synchroteam

Replied February 2019

Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.

March 2016

Nicholas from Simply Outsourced Ltd

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra

Ease-of-use

5.0

Customer support

5.0

March 2016

Excellent Field Engineer ERP System, with plenty of additional features

This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love. Great support also available to help with any issues or queries. Excellent value for money.

Response from Synchroteam

Replied May 2018

Thank you Nicholas for your feedback on using Synchroteam as a solution for your Field Engineer service company. We are pleased to hear that our extensive customizable features and helpful support have provided tremendous value for your team. We are happy to know that even your customers are benefitting from Synchroteam, and encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

September 2018

Aniel from EE

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

All the tools, requires trial and error

Its been great we had on issue initially with the API version initially but so far has been a good experience.

Pros

It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.

Cons

It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.

Response from Synchroteam

Replied September 2018

Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

March 2016

David from Advent Automation, Inc.

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra

Ease-of-use

5.0

Customer support

5.0

March 2016

We have been very satisfied with the features and functions of Synchroteam.

I found Synchroteam when I was interested in automating our service dispatch system. We found Synchroteam to be very user friendly and easy to implement. I was concerned about the time zone difference for customer support but found that they are very responsive. I have been very pleased and recommend Synchroteam.

Response from Synchroteam

Replied May 2018

Thank you for your positive feedback David, we are glad Synchroteam has been a satisfactory solution for automating your service dispatch system. We are pleased to hear that the Advent Automation, Inc. team has found Synchroteam to be user friendly and responsive to jobs in different time zones. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

April 2018

Delgado from SIDOR

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

April 2018

software very useful to control the work

the work performance has improved since we started using this software, we are more efficient

Pros

we save paper, it is easy to use, excellent work planning tools and good use to the calendar it can be related to other platforms to maximize labor efficiency

Cons

there is no failure as in specific only things to improve as the search for the serial number, but we trust that the company will improve

Response from Synchroteam

Replied April 2018

Hi Nathaly! Thanks for your feedback. We are so happy to hear that work performance and efficiency at SIDOR has improved! Have you started using the new time tracking feature? (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) Thanks again for your review. We willl continue to make improvements, so stay tuned to our blog! (https://www.synchroteam.com/blog/)

January 2012

Michel

Verified Reviewer

Time Used: Free Trial

Review Source: GetApp

January 2012

Great solution for my business

A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

Pros

No more paper.

Response from Synchroteam

Replied June 2018

Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

September 2018

Stephen from Erlanger Hardware

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2018

Good Tracker

Pros

Very good form customization and tracking ability

Cons

slightly hard to get everything just right

Response from Synchroteam

Replied September 2018

Thank you for reviewing Synchroteam Stephen- we are glad our field service management solution has been a satisfactory for the Erlanger Hardware team! We are happy to hear that you have found our form customization and tracking features helpful. We understand every business is unique, and encourage you to reach out to our support team (https://support.synchroteam.com/) to see how we can make Synchroteam fit your business model just right. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

November 2015

Frédéric from Pieces.pro

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Review Source: GetApp

Ease-of-use

5.0

Value for money

3.0

November 2015

Response from Synchroteam

Replied June 2018

Thank you Frédéric for taking the time to review Synchroteam’s mobile workforce management solution. We are pleased to know that the Pieces.pro team has found our field service management solution user- friendly. We encourage you to reach out to our support team to see how we can make Synchroteam work for your industry, and increase the value for your company. Also, if you haven’t already, we encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

March 2016

Petia from Zenit Service, LLC

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra

Ease-of-use

5.0

Customer support

5.0

March 2016

Easy to learn and use and Affordable.

I find Synchroteam easy to use, it suits all of my needs. I like that templates it can be modified to desirable design.

Response from Synchroteam

Replied May 2018

Thank you Petia for your positive feedback on Synchroteam¿s usability and affordability. We are pleased to hear the Zenit Services team is utilizing our customizable template feature, and that our solution meets all of your needs. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

March 2016

Rebecca from CML Pizza Inc

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra

Ease-of-use

4.0

Customer support

5.0

March 2016

Love it

Would like to see email alerts added when an urgent call is entered

Response from Synchroteam

Replied May 2018

Thank you Rebecca for your review! We appreciate your feedback on the email alerts, and are pleased to hear that CML Pizza Inc. loves our field service management solution. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases.

December 2017

Nikolay

Verified Reviewer

Time Used: Free Trial

Review Source: GetApp

December 2017

Response from Synchroteam

Replied June 2018

Thank you Nikolay for your positive review of Synchroteam. We are pleased to know our field service management solution has benefitted you as a Reiki Master. If you haven’t already- make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for maximizing your Synchroteam subscription.

October 2016

Julien

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: GetApp

Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2016

Response from Synchroteam

Replied June 2018

Thank you Julien for your feedback of Synchroteam! We are happy to know your team is finding our field service management solution easy to use and a great value for your money. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

June 2017

Mathieu

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp

Value for money

5.0

June 2017

Response from Synchroteam

Replied June 2018

Thank you Mathieu for reviewing Synchroteam’s field service management software. We are pleased to know our solution has benefitted the EKO Solutions team. If you haven’t already- make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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