All the packaging & vehicle processing has been recorded within the CCTV angle. The video data will be use as evidence when we have a dispute with the customers. If there is doubtful situation such as falsification, Ktown4u will take legal action. (The video data will not be open or use without any reason from 3rd party.) Above is an example of the CCTV screen.

FAQ

NOTICE

Official Goods

Ktown4u is one of the biggest online album retailers in South Korea. We have been joined hands with entertainment companies such as SM, YG, JYP, FNC and etc. and handles official albums only.

Sales

The sales of albums in Ktown4u 100% reflect on Hanteo Chart and Gaon Chart in real time.

Ktown4u Chart

Ktown4u chart is based on the order quantity within Ktown4u. This is different from other charts like Hanteo. The chart can be rearranged when the customers cancel their orders.

ORDER

Posters

When you purchase an album+poster set, an album and a poster will be shipped; if you choose a poster tube option, the poster will be rolled and shipped. Otherwise,
it will be folded. One poster tube can generally hold 5 to 7 posters. If an order contains a poster tube option, all posters will be rolled. Please notice that delivery is sometimes not possible because volume goes over standards due to a poster tube.

Bulk Order

Ktown4u has a bulk order service for fan clubs. If you have inquiries, please send an email to b2b_help@ktown4u.com.

Order Edit

Please note that order cancellation and address modification are only available when the shipping status is 'Ready to Ship'.
Order Cancellation: If you want to cancel your order after payment, choose 'Request to cancel' button after you click the order number on.Address Modification: If you want to edit the address after payment, choose 'Address modification' button after you click the order number on.

- EMS premium EMS premium is a delivery service which KOREA POST(office of Postal Service) and the global express corporation UPS provide together with fast and precise delivery.

- EMS An international postal service which brings letters, documents and parcels to their destinations abroad the fastest and safest through a special agreement between the Ministry of Information and Communication and the postal services of other countries.

- Parcel Post(Air) It is an international parcel for cargos sending abroad.

- Registered Small Packet(Air) It is available for small and light items. Despite the same size standards with Parcel Post, conditions are limited.

- K-Packet K-PACKET as the middle shipping method between EMS and international registered mail.