Printer connected to network, but won't print.

‎01-14-201512:23 PM

Product: OJ j6480 all in one.

Operating System: Windows 8.1

Officejet j6480 all in one, Windows 8

My printer configuration report show that the printer is connected to my home network. My control center shows that my HP printe (my only printer) is listed as the default printer. When I open it, it shows a document in queue, and offline. When I click on "offline" the queued document is seen, and when I click on "Printer" in that window, the dropdown box shows the printer as default, but the "use printer offline" is not checked. Bottom line is I can't print. Help woutd be much appreciated.

Printer connected to network, but won't print.

‎01-14-201512:45 PM

Can you check to make sure that the IP address of the printer is the same address that the driver is pointed at?

The configuration page should list the IP address. To figure out what IP address the driver is pointed to please right click on your printer and select printer properties, then select the ports tab. You should be able to see what IP address is the driver is pointed to. If they are different you can change the port to the one that the printer has.

Printer connected to network, but won't print.

‎01-14-201501:04 PM

Thanks for the response. I downloaded this program four times; but when I try to install it, it starts but never completes the installation, so I haven't been able to run it.

I did find a simple solution, for someone with a similar problem. I removed my printer from the device list and reinstalled installed it in "devices." That actually worked, and I'm thinking it may have been an iP address conflict.

If you can think of some reason I am not able to install the "doctor" please let me know.