Commitment to Service and Support: DSA - Software does
more than produce the best Warehouse Management Software at our price
point. We offer consulting services to ensure that your software installation
is tailored to your needs, and provide training to insure that our solution
can be operated effectively by your people. Ongoing education is available
to ensure that employees, at all levels, are trained properly. What’s
more, our customer support staff is knowledgeable and highly responsive,
so if you need help, you’ll receive it promptly!

Deep Industry Roots = Experience and Expertise: Drawing
from more than 75 years of experience in warehousing, and over 15 years
in the software industry, our Warehouse Management Software is based on
a practical understanding of how a warehouse operates, what kinds of problems
occur, what can be done to solve them, and where opportunities can be
found to increase efficiency. And that means that FOXWARE won’t
just solve the problems you face today, but with its built-in flexibility,
will solve the problems you may face tomorrow.

Affordability: Compared to other Warehouse Management
Software close to our level of sophistication, FOXWARE is exceptionally
affordable.

At DSA –- Software our goal is to provide real
solutions to the problems you face on a daily basis. That means our FOXWARE
Warehouse Management Software has to meet your current needs, and be flexible
enough to grow and change along with your business. When we implement
a solution, we take a partnership-based approach, which reflects our commitment
to providing robust, flexible software; and satisfying service and support.

Our implementation process
includes six steps:

1. Executive Overview

This initial phase answers three questions:

Where is your organization now?

Where should it be in the future?

What will it take to get you there?

During this process we uncover opportunities for cost-savings
and more timely information access, and we review high level strategic,
operational, and system requirements to meet these demands. We determine
our role in the entire process, and above all, we listen.

2. Business Requirements Study

We conduct a "warehouse tour" -- observing and identifying the
specifics of your business: how you do what you do, and why. Our staff
conducts interviews with personnel from the warehouse floor to the executive
suites (including customer service, operations, MIS, and accounting groups).
Instead of merely selling you a system that mimics your current procedures,
we find ways to increase efficiency and solve your problems before implementing
your Warehouse Management Software.

3. Presentation & Demonstration

At this stage we present our findings and plans on how to meet each of
your requirements and achieve your goals, and we give you a live demonstration
of FOXWARE's capabilities – usually at a live site with an environment
similar to your own.

4. Implementation Plan &
Installation

DSA –- Software’s hands-on approach intensifies as we map
out details of how FOXWARE will be applied to and customized for your
business, and we’re on-site as often and for as long as needed throughout
this process, testing all modules and ensuring that customized functions
and features perform to specifications. You’ll find that DSA –-
Software’s expertise in project management sets us apart from the
rest!

5. Customer Education

We provide customized training for all personnel who will interact with
the system. This includes hands-on, in-house education, paper and practical
exercises with the RF units and workstations, as well as administrative
and management training. We make sure your employees are comfortable with
the new technology and procedures, helping them make the most of FOXWARE's
vast capabilities.

6. Customer Support

Our commitment to a long-term partnership with you is underscored by our
dedication to ongoing customer service. DSA - Software provides 24-hour
phone/online support as well as a web-based Help Desk. We also offer a
range of services to keep FOXWARE up-to-date with your business and your
business up-to-date with FOXWARE. These include training for upgrades
or new employees, customization services for growth and change, and project
management/consulting services.