My mortgage servicer says I never made my payment but I did. What can I do?

Tip:

If you need advice for your situation, you may want to speak with a U.S. Department of Housing and Urban Development (HUD)-approved housing counselor who can help you understand your options. You can call (888) 995-HOPE (4673) to be connected to a HUD-approved housing counsellor. You can also find a housing counselor near you.

Tip:

If you have a problem with your mortgage, you can also submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

Tip:

If you are at risk of foreclosure or you have been served legal papers, you may also want to consult an attorney. If you need help finding an attorney you can find lawyer referrals in your county and state by visiting the American Bar Association website. If you have low or moderate income, visit LawHelp.org to see if there are programs in your state that offer free legal help.

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