business says they have a performance

In this chapter 5, if the business says they have a performance issue, either current or anticipated, can you use the performance consultancy process skills that you learned from this course to help them find the issue? How?

Hint: Please reference the course content at pages 89-90

( the book name is Capability at Work: How to Solve the Performance Puzzle, by Paul Matthews (2014). Milton Keynes, UK: Three Faces Publishing. ISBN-13: 978-1909552043)