Search Error

Paypal help needed

suspended6y, 11m agoPosted 6 years, 11 months ago

I just received an Email from Paypal saying that a payment has been held and is pending reversal.
I don't understand this as i had sent and delivered the item a week ago on Ebay and received positive feedback for it too.
Would anybody here know what's happening? as i'm confused and don't want to loose anything.
Thanks

All Comments

I had this before as a buyer claimed his account had been hacked and unless i could prove item had been delivered to said person i would lose item and money thankfully we resolved it and was confirmed that he ordered item.

As long as you posted recorded delivery or some other trackable means,to the address on the Paypal page,you should be ok........if not then positive feedback is irrelevant....paypal will refund the buyer....as they have done a chargeback then i assume you sent standard mail,have they been in touch with a reason for the chargeback........?

As long as you posted recorded delivery or some other trackable means,to the address on the Paypal page,you should be ok........if not then positive feedback is irrelevant....paypal will refund the buyer....as they have done a chargeback then i assume you sent standard mail,have they been in touch with a reason for the chargeback........?

Yeah i never send recorded as standard has always been fine with me.
Is there anything i can do to stop the reversal then? as it's really unfair

You should always always send it via a traceable service, otherwise you may as well not send it at all, cos you have absolutely zero comeback when the other person says they didn't receive it (even if they more than likely did get it)

Yeah i never send recorded as standard has always been fine with me.
Is there anything i can do to stop the reversal then? as it's really unfair

it may be unfair,but never ever ever send anything off ebay standard mail.recorded is 70p ish more....................paypal will now ask you for tracking info ...and you dont have it so they will automatically refund your buyer.there is nothing you can do x
learn from this and always cover your back by using trackable services..............was it expensive ?

Nothing you can do unless you can prove with a certificate of postage.

the only use a certificate of posting has is it lets the seller claim back off RM........i think its £39 max and they usually refund you in..........................postage stamps!!!!!!!!I WOULD FLIP IF THEY SENT ME THEM:w00t:

paypal dont wait around they will 100% refund the buyer......there is nothing the OP can do.

ok, when i had similar problems and called paypal they said as the c.o.p was enough to prove the address and name of person the item was sent to.

maybe the person you spoke to mis understood you?(it takes them to understand my name when i call them)because that is definatley not the case for ebay..you MUST send trackable,COP is worthless...I learnt this years ago when i was sending stuff standard and had to refund as item went missing....

Best to contact the buyer first,see if they are claiming someone used their card fraudulently etc.

Have a look if they have bought a lot on Ebay recently.

Yeah i checked the users Feedback, it's 100% positive on about 50 items. Although it may have happened on others after feedback was placed.
I have sent Paypal an email and will just wait for them to see what they say

maybe the person you spoke to mis understood you?(it takes them to understand my name when i call them)because that is definatley not the case for ebay..you MUST send trackable,COP is worthless...I learnt this years ago when i was sending stuff standard and had to refund as item went missing....

I said contact the buyer because i have known buyers to have made a mistake and filed the wrong complaint etc,it's worth emailing them and ask what is going on as they left feedback etc,it maybe just an error.

How can they allow this to happen though. Surely it's a case of theft? as they are taking the money while keeping the item.
What's stopping someone buying 1,000 items and then charging back all the buyers?

I said contact the buyer because i have known buyers to have made a mistake and filed the wrong complaint etc,it's worth emailing them and ask what is going on as they left feedback etc,it maybe just an error.

Yeah i sent the buyer an email too. hopefully a helpful reply will be given

The existence of this thread completely goes against your point.
For the sake of an extra what, 70p, send it recorded and never have to worry about this problem.

I agree that you shouldn't have to send things recoreded, and rely on people's honestly. Unfortunately that's not how the world is.

No it doesn't.

The money you save on NOT sending RD on low value items covers for the odd time a claim is made like this.

But of course one must use their noggin,there are other factors to consider,whether the buyer has low feedback and if you only sell an odd item every so often for example,in these instances RD is worth considering.

If you sell a lot of low value items on a regular basis then it's simply not worth paying the extra.

Send buyer a nice email saying paypal are querying a chargeback they have had and yet positive fb was left....if you say that paypal brought it to your attention that it may be a mistake/fraudulent claim due to feedback stating item recieved,then maybe if they are a newish buyer they will retract the claim(assuming they are trying it on)..............i had a buyer claim not to have recieved boots(i was still not sending recorded then)i mailed them and said i would try to trace it as i worked for RM(i dont)....found theei local sorting office from their address and said the item had passed through there the day before....they sent me an email within 5 minutes saying "they have just arrived".....................

Send buyer a nice email saying paypal are querying a chargeback they have had and yet positive fb was left....if you say that paypal brought it to your attention that it may be a mistake/fraudulent claim due to feedback stating item recieved,then maybe if they are a newish buyer they will retract the claim(assuming they are trying it on)..............i had a buyer claim not to have recieved boots(i was still not sending recorded then)i mailed them and said i would try to trace it as i worked for RM(i dont)....found theei local sorting office from their address and said the item had passed through there the day before....they sent me an email within 5 minutes saying "they have just arrived".....................

Hear that kind of thing all the time,i've said in the past RM are flagging the address incase it's a dodgy postman blah blah blah,amazing how it suddenly turns up:roll:

How can they allow this to happen though. Surely it's a case of theft? as they are taking the money while keeping the item.
What's stopping someone buying 1,000 items and then charging back all the buyers?

because the sellers who accept paypal MUST send recorded,its in paypals terms for seller/buyer protection....................how can they not allow it to happen???whats to stop sellers claiming they have sent stuff and sending standard post,when they have sent nothing?should they get to keep the money??of course not......while i have sympathy for you.......your in the wrong as you send standard post.............and your buyer is in the wrong as having left FB they clearly know what they are doing(i mean they know paypal wiill refund)..................there are alot of buyers who go out to buy from people offering "first/second class standard mail.............so they can claim it back.

lol......you can just tell a dodgy buyer on ebay.....always after you have stuck the item in the post!!!!!!!!lol......for one day i was very high up with Royal Mail!!!!!!!!!!!!!!lmao

Indeed,the dodgy ones always say in their initial email regarding a missing item that they have already checked at the sorting office and it's not there and they want a refund,never a replacement,funny that!!

Got some good news.
The buyer has responded saying her purse was stolen and the bank froze her credit cards and stopped the payment, not sure why it would stop though as i thought Paypal was an instant transfer
So she said i will get a repayment soon.
phew i can stop worrying :)