Implementation Guidebook

The Guidebook contains over 250 pages of information on designing and maintaining a business-to-business telephone sales center. Not telemarketing, but open-dialogue telephone sales – field sales without the travel expense.

Training – How will you train your salespeople? Online? Instructor-led? Product, service and competitor knowledge?

Managing – what metrics will you put in place and how will the management system be designed?

Coaching – how do you raise performance and consistency?

Leading – how you maintain a motivational culture? How do you provide emotional nutrition?
The Implementation Guidebook contains 39 separate documents to guide you through the process. Including forms to create your business model, set up an orientation schedule, conduct a successful face-to-face and telephone interview with candidates, and a complete coaching checklist. And much more!

Used by Fortune 500 companies to build multimillion dollar business platforms.