Kyle H

Occupation:

Location:

Education Level:

Will Relocate:

No

Description

Leader and manager for Outsourcing, Customer Services, and IT Operations delivery with over 24 years with a large global, international Services, Hardware and Software provider. Greatest strengths include managing and leading change through process, organizational and cost improvements tied to business strategies to contribute to the bottom line. Career includes 5+ years in outsourcing services, both leading solutions development in pursuit, as well as leading account delivery on multi year, multi million dollar contracts in the Telcom, manufacturing, and ASP/SI industry verticals. 10+ years IT operations experience, including managing budgets of over $20 million annually and an Americas wide staff of over 120, leading many consolidations and transformations. Over 8 years direct sales experience.

Keywords

Responsibilities

• Developed an annual Workforce plan for the organization, tied to business growth initiatives, cost challenges, and labor strategy. Included Headcount plans, location strategies and training plans to meet forecasted requirements. (Annual budget of $649.6 million for regular and $481.6 million for contingent labor).
• Responsible for Annual Cost of Delivery of over $100 million per year, contributing to an overall engagement margin of 39%.