Privacy Policy

FactoryDirectJewelry.com Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to their Profile page.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

FREE Shipping

All orders shipped outside the USA will use UPS Worldwide Express ($25.00)

Please note:All orders will be shipped via USPS no later than 3 business days after order is placed.

Free and Deluxe Gift Boxes Available!

At FactoryDirectJewelry.com, you can send gifts to anywhere in the US, as well as find a collection of exclusive, sophisticated, and memorable gifts for everyone in your life. There is no better feeling that one can have than being able to give. We at FactoryDirectJewelry.com understand that feeling of giving and that is why we decided to branch out into the gift giving industry. Our mission is to provide you with a shopping experience, and service, unlike any other online experience. We offer gift ideas for every occasion; birthdays, weddings, Mothers/Fathers Day, and anniversaries, and for everyone.

On FactoryDirectJewelry.com you can find many unique gifts for that special someone that are available exclusively from our site. Additionally, we specialize in Celtic Jewelry with tradition and meaning. No matter the type of gift, or the person recieving it, we are here to make the gift giving an easy and memorable experience. Whether you are sending a gift to your Mother who lives down the street, or to a loved one who lives across the country, we are here to serve you.

Simply mark the option in your shopping cart that you would like your gift to be wrapped and we will provide gift wrapping with our exclusive beautiful gift boxes and ribbon, sure to make any gift that much more special and memorable to the recipient. Of course, as gift giving is as much a part of our company as jewelry manufacturing itself, gift wrapping is part of the service we provide and is thus, complimentary every time.

All purchases now are guaranteed for 30 DAYS

Return Policy

FactoryDirectJewelry.com wishes you to be not only satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.

2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include all original order paperwork and materials sent to you by FactoryDirectjewelry.com.

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

3. Shipment and Insurance: Make sure your shipment is insured for its full value and can be tracked with a tracking number. This will help guarantee that the package arrives at FactoryDirectJewelry.com for quick and easy refunding.

At FactoryDirectJewelry.com, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in FactoryDirectJewelry.

We are committed to you 100%!

Here at FactoryDirectJewelry.com, we are committed to you and to your business as a loyal customer. We attempt in every way possible to provide the utmost service in customer care, and in doing so we want to provide you with the peace of mind that our products will be of the top of the line quality that you expect from us.

To hold us accountable to your expectations, we have committed ourselves to a 100% guarantee policy. Thus, if you have any doubts, concerns, or issues with the products you have received, you can simply return them to us and we will refund your money right away, with no questions asked!

We want to foster loyal customer service, in order to create loyal and lasting customers, based on a relationship of trust, that we will do our best to meet your needs. Our 110% guarantee policy makes sure that these needs are met no matter how diverse they may be.