Fees & Policies - Bertram Family Medical Centre

Fees & Policies

Bertram Family Medical Centre is a BULK BILLING practice when consulting with one of our General Practitioners for anyone who holds a current Medicare card and claiming a current Medicare item number. The fees for patients not holding a Medicare card are $75 for a standard consultation and $120 for a long consultation.

The following consultations will be billed privately and may not attract a rebate from Medicare, these must be paid for on the day before leaving:

Worker’s compensation, MVA and related consultations (are the patient’s responsibility and must be paid by the patient until a letter of approval with claim number is provided from the insurance company. Once this is received we will bill directly to the insurance company).

Pre-employment medical assessment and related investigations.

Driver licence medical (private and commercial).

HUET medical. National Locomotive Driver (Rail Cat 1, 2 & 3).

Fitness for duty assessment.

Our allied health and specialist appointments may incur a fee.

Emergencies

Appointments

We cater for urgent, non-urgent, complex, chronic disease management, health checks, immunisations, insurance and drivers medicals and case conference consultations. A standard appointment is 10 minutes however if you require more time longer appointments are available. Please advise the receptionist when booking your appointment and they will assist you accordingly.

Walk-ins

We are happy to accommodate walk-in appointments wherever possible, however, priority is given to patients who have pre-booked and there could be a 30 to 40 minute wait. Please speak to our receptionist if you do not have an appointment and need to see one of our doctors.

Interpreter services

For patients experiencing language or disability difficulties, a translator can be arranged. If you require this service please discuss this with our receptionist when making your appointment. Our Doctors also speak the following languages:Hindi, Telugu, Kannada & Russian.

Recall/Reminder system

You will be automatically enrolled in our Recall/ Reminder system to inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations. Please advise the receptionist if you do not wish to participate. Patients will be contacted for recalls when clinically indicated and necessary.

Telephone policy

Most issues are best dealt with in consultation with your doctor, however, you may leave a message with the receptionist to forward to your doctor and he/she will endeavour to return your call.

Test results, referrals and scripts

We have a policy that requires you to make an appointment to discuss all test results. Referrals and repeat scripts will be issued during your consultation, and generally cannot be issued in response to a phone request. Your doctor may do so at his/her discretion, however, this may attract a fee.

Privacy policy and patient feedback

Bertram Family Medical Centre complies with all confidentiality and privacy obligations. Please ask at Reception for a copy of our privacy policy. Patient feedback is welcomed and forms are available at reception.

Complaints

Can be made directly to the Practice Manager by calling 94971900, by email info@forrestroadgp.com.au or to The Health and Disabilities Services Complaints Office www.hadsco.wa.gov.au.