Support

Taking customer service to the next level

Macola Customer Portal – Support, news and product information

On the Customer Portal, you’ll find a variety of important customer-only information. This ranges from technical support to release schedules for all our products, as well as your account information and the latest news from Macola.

News and product information

After logging in to the Customer Portal, you’ll find information about Macola and additional product information, such as:

News about Macola, products and updates.

Extensive product information on your software.

Schedule containing the expected product updates.

The Macola Newsletter.

Personal pages

Through the Customer Portal, you have access to your personal pages. On these pages you’ll find:

An outline of your current service agreements with Macola.

Shortcuts to documents you often use.

Transaction data.

Online help files.

Support Request for a quick reply

Looking for a quick answer to your product-related question? Use the Support Request to ask our support department. In the portal, this question can be followed real-time. For instance, you can view when we attended to your question, who deals with it and what the status is. Also, you can respond directly to an answer, or you can add information to your Support Request. In the historic overview, you’ll find all your previously asked questions including the answers thereto.

Log in

Enter the domain, followed by your login details. For example: eweb.com\klan123456

Enter your password. Please note that punctuation marks count as characters. If you copy and paste your details from an e-mail, ensure that you don’t copy inter-spacing.

Login request

In order to log into the Customer Portal, you need a username and a password. A maintenance agreement with Macola is required to access the Customer Portal.

1.800.468.0834

Who We Are

Macola Software, an ECi Software Solutions company, is a provider of business solutions for small to medium-sized manufacturing and distribution companies. Macola empowers today’s modern enterprises to plan, manage, analyze and control their businesses by providing innovative software applications, industry-experienced solutions consultants, best-of-breed technology plug-ins and outstanding client support. With over 40 years’ experience and clients in more than 20 countries, Macola has enhanced every conceivable business process.