On 24th May, our team was at webe community’s open day to speak and share our experiences to future project champions. Our project is definitely on the way to #makeithappen. Thank for all your support!

Shopping FAQ

Yes, you need to have a webe account to make any purchase. Having an account with webe gets you ahead in receiving the latest updates, newsletters and also exclusive offers and promotions.

2.

Can a Non-Malaysian purchase anything from webe?

Sure, of course. However, there's a required Non-Malaysian deposit of RM300 during registration.

3.

What if the device I received is a faulty?

No worries. Just inform us within 24 hours, and our delivery guy will pick it up and change it. However, if it's already more than 24 hours, you'll need to go to the manufacturer.

4.

What is the 'Return and Refund' policy for webe?

In the event of any cancellation, we'll replace the item with a product of same value, or cancel the order if we can't supply the product. Customers are given 7 days to decide and the refund will be made after 90 days.
We'll notify you in the event of any refund. If there's no answer within 14 days, this is automatically become involuntary cancellation and the refund will be made after 90 days.

5.

How long is the warranty of the device purchased from webe?

All device comes with 12 month of warranty. Please visit knowledge base for more details.

Currently we don't accept any international credit cards as a payment method.

9.

I tried to purchase using my debit card, but it failed. What should I do?

Any payments using credit or debit cards need authorisation from banks, please call your bank to check on the issue.

10.

What's a 'Pay Later' option?

Pay Later enables you to make payment on continuity page later. Once you have clicked 'Pay Later', an e-mail will be triggered to your inbox with a QR Code to be used to resume with your payment. We'll only reserve your selected phone number for 24 hours. However, your selected device will not be reserved.

11.

How many days will it take for the delivery?

Please take note that it takes 1 to 3 days of delivery to Penisular Malaysia, depending postcode of your preferred delivery address. For Sabah, Sarawak and islands (e.g. Langkawi Island, Pangkor Island and etc.), the estimated delivery takes up to 7 days. There's no delivery outside of Malaysia and to PO Box addresses.

12.

How can I track my order delivery?

To track your order delivery status, click on selfcare > orders. On that page, you can see your order history and also the status delivery.

13.

Can I change my delivery address after order is placed?

Yes, you can do that, but RM10 will be charged in your next bill. Please contact our customer service and state your request to change the address.

14.

What I should do if my order does not get delivered?

Go to contact us and and fill in the Online Support Form. Our Support Team will get in touch with you within 24 hours.

15.

Do I need to be present while collecting my parcel?

Yes, you're also required to show your NRIC or passport (for non-Malaysians) upon collection. Without it, you won't be able to collect your order.

You may only pledge once on this website. LIKE webe community Facebook page for the latest updates. Any LIKEs on project postings will be counted as pledges. Thank you and don't forget to show other projects your support to help #makeithappen