*Please note that we may not be able to accept baggage due to space limitations on certain routes/aircraft types, even for baggage with total linear dimensions which do not exceed 292cm.For information on restrictions by aircraft type / route as well as maximum acceptable lengths for each aircraft type, please check Restrictions by Aircraft Type / Route.

Excess Baggage Charges

Excess baggage charges will be assessed in accordance with regulations in the event that excess baggage which exceeds the Free Baggage Allowance is checked in.Note, that the applicable currency and fees will vary depending on your itinerary and the sectors for which your baggage has been checked in. We thank you for your understanding in advance.

(*2) The above fees are not applicable for the itineraries which are subject to U.S./Canada laws and regulations.

(*3)Total dimensions exceeding 292cm (115in.) or weight over 45kg (100lbs) per piece will not be accepted as check in baggage. Please note that we may not be able to accept baggage due to space limitations on certain routes/aircraft types, even for baggage with total linear dimensions which do not exceed 292cm.

(*4) Except within Japan.

Applicable Currency and Fees

Depending on your itinerary and the segments of your checked-in baggage, the fee applied or the currency used for excess baggage charges may vary depending on the airport at which payment was made.

● When payment is made in Japan: the amount set in Japanese Yen

● When payment is made in the US: the amount set in USD

● When payment is made in Canada: the amount set in CAD

● When payment is made in Germany or France: the amount set in EUR

● When payment is made in the UK: the converted amount in British Pounds based on the amount set in EUR

● When payment is made in any region outside of the above countries: the converted amount in the local currency of the country from which you are departing, based on the amount set in USD

*Note, however, that different rules may apply for itineraries which are subject to U.S./Canada laws and regulations.

In the Event that Two or More Criteria are Exceeded

In the event that two or more criteria, such as baggage number and baggage weight or baggage weight and size, are exceeded, the sum of all individual excess charges shall apply.

Specific Examples of Excess Baggage Charges

Passenger flying from Narita ⇒ Honolulu in Economy Class

If the passenger has 3 baggage items (all of which are 23 kg / 50 pounds or less with total linear dimensions of 158 cm / 62 inches or less)

*Depending on your itinerary and the segments of your checked-in baggage, the fee applied or the currency used for excess baggage charges may vary depending on the airport.For more details, please see [Applicable Currency and Fees] above.

*In addition to the above, there may also be restrictions on the size of baggage that can be accommodated based on your aircraft type and route.For additional information please check the restrictions based on aircraft type / route.

Restrictions due to aircraft type and flight route

Even if your baggage total dimensions are within 292 cm (115 in), it may not be accepted for the following aircraft.(According to the load condition of other checked-in baggage, we may not be able to accept certain bulky baggage.)

Regarding excess baggage charge of sports equipment

A musical instrument or sports equipment will be considered as free baggage allowance.

*If the baggage exceeds the free baggage allowance, it will be subject to the applicable excess baggage charge.
However, baggage exceeding size (Total linear dimensions) will not be considered as above.

*Baggage exceeding total linear dimensions 203 cm is required to contact ANA in advance.Note that it may take some time to answer, so please make sure any queries are submitted as soon as possible.

*Electric-powered vehicles and electric-powered bicycle cannot be carried as baggage in carry-on or checked baggage.

Regarding excess baggage charge of musical instruments

A musical instrument or sports equipment will be considered as free baggage allowance.

*If the baggage exceeds the free baggage allowance, it will be subject to the applicable excess baggage charge.
However, baggage exceeding size (Total linear dimensions) will not be considered as above.

*Baggage exceeding total linear dimensions 203 cm is required to contact ANA in advance.Note that it may take some time to answer, so please make sure any queries are submitted as soon as possible.

*Depending on your itinerary and the segments of your checked-in baggage, the fee applied or the currency used for excess baggage charges may vary depending on the airport.For more information, please check Excess Baggage Charges.

* We strive to handle our customers' baggage as carefully as possible, but ANA will not be liable for any damage to fragile items, including ceramics, glass products and alcoholic beverages, if and to the extent that the damage resulted from inherent defects or the properties of the item.

* ANA will not be liable for any damage or loss as mentioned below. - Damage to baggage from overweighting or over-packing - Damage caused by defects in the baggage itself such as from normal wear or tear, loss or damage to protruding parts such as detachable wheels, straps, hooks, name tags, belts or other attached items - Minor damage such as scratches, scuffs, dents, cuts, dirt - Damage caused by TSA (Transportation Security Administration) Inspection.Thank you for your understanding.

Children Between 2 - 12 Years Old (Children)

The number, size and weight of baggage which can be checked for free as well as excess baggage charges which shall apply when the Free Baggage Allowance is exceeded shall bethe same as for adult passengers

Information Regarding the Handling of Strollers, Etc.

A fully collapsible stroller, carrying basket and child car seat can be checked free of charge.*Note that the above only applies for items used by the customer.

Carry-On Luggage:You will not be allowed to carry your own stroller onto the aircraft and will need to check your stroller before boarding.A loaned stroller which you can use until reaching your boarding gate will be provided.For more information regarding the above, please check ANA Easy Travel for Families.

Size

*Please make sure that your baggage is properly packed and taken care of.

*Carry-on baggage should be packed by the customer such that it can be stored under the seat in front of you or in the overhead bins available in the aircraft cabin.

*Depending on the type of aircraft and size of storage space available, it may not always be possible to carry on even luggage that meets the above size and weight requirements.

Information Regarding Japanese Domestic Flights Connecting to International Flights

Rules for international flights will apply to passengers traveling on Japan domestic flights using tickets including international flights.Please note however that there is limited storage space on small aircraft (those with fewer than 100 passenger seats), and that as a result there may be occasions where baggage exceeding the size restrictions cannot be brought on board as carry-on.

Information Regarding Bulky Baggage Which Does Not Fit in the Overhead Bins or Underneath Passenger Seats

When carrying on bulky baggage which does not fit in the overhead bins or underneath passenger seats, such as paintings, musical instruments, etc., you will be required to purchase a ticket for an additional seat.For more details, please contact the ANA International Flight Reservation and Information Center.

Handling of Carry-On Baggage (Rules)

When On Board the Aircraft

For your safety and comfort, we require all carry-on luggage to be stored in the overhead compartment or under the seat in front of you. Leaving baggage in a place such as aisle or emergency exits hindering the evacuation is prohibited by law. Passenger seated directly behind seat or cabin separating walls are required to keep the area around their feet free of any baggage at all times.

How to stow carry-on baggage

When stowing your baggage in an overhead compartment, please make sure everything is stored neatly by ensuring that no baggage will fall when the compartment is opened. Baggage that is improperly stored may cause injuries to you and other passengers in the event of heavy turbulence.

If your baggage is not securely stowed, our cabin attendant will instruct you on proper storage. For your own safety, please follow the instructions.

● Limits are imposed on carry-on baggage for certain countries and regions.・Information Regarding Carry-On Restrictions for Liquids・For flights departing from India, spices such as chili powder are regarded as dangerous articles and are not allowed to be carried onto the aircraft.Such items can be included as checked baggage.

● Please note that there are restrictions on the following types of baggage.

Small Cases Given aircraft storage space limitations, it may not be possible to carry on baggage of this type, even when size specifications are met.Large TripodsThe carrying on of large tripods which exceed 60 cm in length when folded is prohibited.

Restrictions on the Use of Fire (Prohibition on Smoking)

Smoking and use of fire is strictly prohibited in all seats including lavatories, as these constitute dangerous fire-hazards.The triggering of smoke detectors is a serious matter leading to emergency landing at the nearest airport.

For the benefit of other passengers, the use of smokeless tobacco products and smoke substitutes (electronic cigarettes, etc.) that do not employ fire is also prohibited on board.​In addition to that, ​​electronic cigarettes and spare battery charges are prohibited by law.

● Each individual passenger may only carry on board one lighter or a small amount of matches. Each individual passenger may only carry on board one cigarette lighter or a small amount of small safety matches. Please note that there may be occasions where passengers will not be allowed to take these items on board due to country rules and regulations. Further details can be found at Restricted baggage (items that cannot be carried on or checked in)*Lighters containing oil tanks, cigar lighters and pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.) cannot be carried on board or checked in.Please make sure not to leave your lighter in the cabin.

Electronic Devices For Which In-Flight Use is Restricted

●Deviceswhich do not emit any radio waves (including devices set to airplane mode) can be used during normal operation, including during takeoff and landing.

●Once the aircraft has finished taxiing after landing and a corresponding announcement is given by the cabin crew, passengers may useany and all approved electronic devices.

Due to issues involving the tolerance of the aircraft toward certain radio waves, restrictions governing the use of electronic devices may vary according to the type of equipment brought on board.Please check the type of equipment you plan to bring onto the plane.Please ask a flight attendant if you have any additional questions.Furthermore, in the event that your checked luggage contains one or more electronic devices, please make sure that they are powered off beforehand.

(Note) Information Regarding Bluetooth and Wi-Fi ConnectionsBluetooth connections between electronic devices (including wireless mice and wireless headphones) as well as Wi-Fi connections (electronic games, etc.) can be used during normal aircraft operation. Additionally, hardware equipped with a wireless LAN system can be used once guidance is provided by the crew. Please use these devices only after setting them to a "mode that does not emit radio waves." Note that since wireless communications are restricted to those occurring "within the aircraft," connecting to mobile Wi-Fi routers or public wireless LAN is prohibited.

*ANA Wi-Fi service is available on some flights only.

2. B767-300 (Non Wi-Fi Equipped Aircraft), B737-500

Any of the following items which during operationemit radio waves for the purposes of communication

You can use any type of electronic device both "when the doors are open prior to departure" and "after an announcement has been made that taxi procedures have been completed following landing."

However, please refrain from talking on your cell phone to avoid disturbing other passengers.

・In the event that the captain determines that the safe operation of the aircraft has been impeded, you may be directed to turn off certain electronic devices, even during periods where use is permitted.Thank you for your understanding in advance.

・Note that in addition to the above, the use of certain other electronic devices is restricted in accordance with other company rules and regulations, so the flight attendants may inquire after passengers regarding the use of certain electronic devices.Furthermore, if passengers using medical equipment such as pacemakers are seated nearby, you may be asked to refrain from using certain electronic devices. Thank you in advance for your cooperation.

・Please note the guidelines regarding emergency equipment used at the time of departure (VTR screening / flight attendant demonstration).Additionally, please pay attention to the safety guidelines provided by the flight attendants.

・Electronic devices which might impede an emergency evacuation should be stored under the seat in front of you or in the overhead bins.Additionally, please ensure that your devices do not get lodged between the plane's passenger seats in order to prevent any potential damage to said devices.

・When using devices such as cell phones (including smartphones), game consoles and DVD players, please be considerate of other nearby passengers.

Information Regarding In-Flight Cell Phone Settings

Information Regarding Modes (Settings) Which Do Not Emit Radio Waves

The above refer to modes in which sending/receiving of phone calls/e-mail is set to OFF even when the power is turned ON.

All cellular phones (including smartphones) and personal handyphone systems (PHS) emit radio waves automatically when the power is tuned on, in order to send their position to a corresponding ground station. Depending on the type of device used, an "Airplane Mode," "Self Mode," "Radio OFF Mode," "Offline Mode," "Flight Mode," "Personal Mode," etc. setting (the name used varies according to brand) will be available, making it possible to disable the following types of functions which emit radio waves, including the sending and receiving of telephone calls and e-mails, connecting to the Internet, etc.

The nature of the function(s) which are disabled varies depending on the type of device used.For details, please contact your cellular phone provider."Silent mode" refers to settings pertaining to device ringtones and vibration and is distinct from the above settings.When "No Network Available" is displayed, radio waves are being emitted from your device.

*Devices which emit radio waves for the purposes of communicating with other devices should be either set to a mode (setting) in which radio waves are not emitted or powered off once the aircraft doors have closed.

Customers with Cellular Phones Requiring Special Caution, Such as Cellular Phones for Children

For customers with cellular phones which turn on periodically to send their position to the ground station even when the power is turned off, please set the device to "completely power off," or release the setting and turn off the main power.* Examples: Kids' PHONE™ by NTT DOCOMO (FOMA SA800i/F801i) or Junior Phone by au (K001 mamorino/mamorino2/mamorino3).

Restricted Baggage (Baggage Which Cannot Be Carried onto the Aircraft or Checked)

Please note that dangerous articles cannot be carried onto the aircraft or checked at the counter in accordance with the law. (Note that violations of the above provision may be met with legal penalties or fines in certain countries.)If you have any dangerous articles on your person, please dispose of them using the "Disposal Box" available at the airport security checkpoint.

Dangerous articles which cannot be carried onto the aircraft or checked at the counter

*1 Individual passengers may only carry a small amount of small safety matches (for cigarettes) or one lighter* on their person.*Lighters with oil tanks not containing absorbent material (excluding liquid gas), cigar lighters, pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.), pistol-shaped lighters, torch lighters and lighter fuel/refills cannot be checked in with baggage or carried on board.Please make sure not to leave any lighters, etc. in the cabin.

[Regarding Restrictions on the Carrying On of Matches and Lighters]The carrying of any matches or lighters onto international and domestic flights departing from Mainland China (except Hong Kong), India, the Philippines or Myanmar is entirely prohibited.These items are also prohibited when carried as checked baggage.Please note that matches and lighters will be confiscated at the security checkpoint.

[Passengers Flying on U.S. Routes]In accordance with the instructions of the U.S. Government, printer and toner cartridges weighing more than 500 g are prohibited in carry-on or checked baggage on flights to and from U.S.

*2 Carriage of alcoholic beverages exceeding 24% by volume but not exceeding 70% by volume is limited to 5 liters in total per person for both checked or hand-carried baggage.The carrying of any alcoholic beverages into the aircraft cabin is prohibited by the Civil Aviation Administration of China on aircraft departing from China (excluding Hong Kong).

*3 Bleach which is oxidizing or corrosive cannot be carried onto the aircraft or included in checked baggage.

Restricted Baggage (Baggage Which Can Be Conditionally Carried onto the Aircraft or Checked)

The following items can be carried onto the aircraft or included in checked baggage, provided that they meet certain conditions.

Classifications andConditions

Total Net Quantity(Per person)

carry-on

checked

Alcoholic BeveragesLiquids containing more than 24% but no more than 70% alcohol by volume*There are no limits imposed on liquids containing 24% alcohol by volume or less

5ℓ

○*

○

Non-radioactive cosmetics / pharmaceuticals (including hairspray)No more than 0.5 kg or 0.5 liters per container*Spray bottles should be protected with a cap or other suitable measures to ensure that the contents are not accidentally released*Information regarding the transport of experimental drugs still under development.

2kg or 2ℓ

○*

○

Sporting equipment / household spray products (insect repellent / waterproof sprays, etc.)Items which are not a flammable gas or toxic gasItems which are protected with a cap or other suitable measures to ensure that the contents are not accidentally releasedItems where no more than 0.5 kg or 0.5 liters is contained in a single container

Dry IceUp to 2.5 kg of dry ice is permitted per person when used to refrigerate fresh foods

2.5kg

○

○

AmmunitionsAmmunition used for sports or huntingUp to 5 kg per person, including packaging

5kg (including package)

x

○

Hair curlersHair curlers containing hydrocarbon gas, provided that a safety cover is securely fitted over the heating element.*Gas refills for such curlers are not permitted in checked or carry-on baggage.*Hair curlers which include a cloth cover can be carried on to the aircraft or placed in checked luggage provided the gas is removed.

1PC

○

○

Spillable Batteries (Rechargeable Batteries)Batteries which are used for electric wheelchairs or electrically driven auxiliary equipment.

Heat Producing Articles・Battery-operated underwater torch lamp (scuba diving light), soldering iron, etc.・Battery must be removed to ensure that the item is not accidentally put into operation during transport

*Note that certain liquids which meet these rules may not be accepted due to restrictions regarding the carrying of liquids onto international flights.For more details, please check Carry-On Baggage Restrictions.

*1 Cigar lighters refer to lighters used for cigars which emit a strong blue flame.

*2 "Individually protecting" refers to placing the item in question in its original retail packaging or otherwise insulating the item's terminals (e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch).

* A battery installed in the wheelchair does not qualify as a spare battery.
In order to safely transport your electric wheelchair, we ask you to remove all batteries
and carry them on board in packaging to protect against impact, shock, and damage.

*5・Turn off the device’s power. (The device cannot be checked in while set to Sleep Mode.)
・Put the device inside a rigid suitcase or wrap it with clothes to prevent damage to the device. (This should be done for the purpose of preventing ignition due to inadvertent operation or damage.)

Damaged Baggage

Baggage entrusted to ANA will be handled with the utmost care until it reaches its destination, but there may be instances in which baggage is damaged or does not reach its destination due to factors such as inclement weather or facility requirements.We apologize in advance for any major inconveniences caused to our customers as a result of loss or damage to baggage.In the above scenarios, ANA will respond in good faith to resolve any issues.

In case of damage, we will handle your claim in accordance with ANA international conditions of carriage.

Declaration

Declaration Immediately After Landing

When you notice the damage, please report to ANA immediately.

Declaration After Leaving the Airport

If you first notice the damage after leaving the arrival airport, please report it to the airport at which you arrived within the prescribed period no later than 7days after the date of receipt(excluding the date of receipt).(List of Contacts) . After receiving your claim, we may ask you to fill out a Damaged Baggage Declaration Form for further clarification of the damage.When this is the case, please complete the form and send it via postal mail or fax to the address/contact information provided by our customer agent.(Specific procedural guidelines will be given to you upon contacting ANA.)

Deadline of declaration

As mentioned in ANA's International Conditions of Carriage , please declare any damage no later than 7days after the date of receipt(excluding the date of receipt).Please note that only declarations made within this grace period will be processed.

Compensation

In principle, repairs or some other form of compensation will be offered for damages that qualify.Please note however that some items, including the following items, may not be eligible for repair depending on the extent of the damage as well as timing.Note also that some items may not be eligible for compensation.

Disclaimer

* ANA will not be liable for any damage to the following fragile items, if the damage resulted from an inherent defect or quality or vice of the item: musical instruments, sports equipment (surfboards, windsurfing gear, scuba gear, bicycles, etc.), china, glass, liquor, etc.

* ANA will not be liable for any damage or loss that results from normal wear and tear in the course of normal handling. This includes : damage as a result of overweighting or over-packing; damage caused by defects in the baggage itself; loss or damage to protruding parts such as detachable wheels/straps/hooks/name tags/belts; minor damage such as scratches/scuffs/dents/cuts/dirt.

Loss of Baggage

Baggage entrusted to ANA will be handled with the utmost care until it reaches its destination, but there may be instances in which baggage is damaged or does not reach its destination due to factors such as inclement weather or facility requirements.We apologize in advance for any major inconveniences caused to our customers as a result of loss or damage to baggage.In the above scenarios, ANA will respond in good faith to resolve any issues.

If you are unable to collect checked luggage at your destination, please report the issue immediately to a staff member.ANA will help locate your baggage and perform any necessary procedures on your behalf.

[Note] In the event that your baggage is lost after arriving at your destination via another airline, you should inquire with the airline in question.

Locating Baggage

ANA can help locate your baggage by performing a search using a baggage search system used jointly by the major airlines. We will contact you every day regarding the results of our efforts to locate your luggage, and you can check the latest information regarding our search via the following link.In order to use the latter system, you will need a baggage loss registration code; if you do not have this code, please contact the airport where you made your initial report.(Please see the List of Contacts. )

*Only customers who take ANA group flights (ANA/AJX) may use this system. If you are connecting from ANA to another airline and you are unable to collect your baggage at your final destination, you will not be able to use this system. Please report lost or damaged baggage to the airline serving you on the final leg of your trip (or the operating airline for code share flights).

Return of Baggage

Any discovered baggage will be returned to you at the location of your choosing after clearing customs with an agent.

Declaration of Contents

In order to expedite the search for your baggage, you may be asked to provide details regarding the contents of the baggage. This constitutes important information which will be used for reference when issuing compensation.

Compensation

In the unfortunate event that your baggage is not discovered following a search, ANA will issue compensation 30 - 45 days following your arrival in accordance with the International Conditions of Carriage.A search can be extended to up to 100 days if you so wish.A designated manager will provide guidance regarding details such as how compensation will be issued and the amount of compensation.

Forgotten Baggage

You will need to collect your checked luggage after arrival and before passing through customs inspection.In the unlikely event that you leave baggage behind, please get in touch with your arrival airport immediately.(List of Contacts)

[Note]The following information applies for airports within Japan.As procedures may vary by country, customers arriving at airports outside Japan should inquire at the arrival airport.

Return of Baggage

For Passengers Passing Through Customs Themselves

Please return to the arrival airport after first contacting the airport.An ANA staff member will show you the way to the Customs Office.

For Passengers Using a Customs Agent

ANA will cooperate directly with a customs agent in accordance with your wishes.(takes several days)

Required Documentation

a) A copy of your passport (including the photograph page and the page stamped at the time of entry into the country)

*Note: We may not be able to handle your request if the above copy is not sufficiently clear.

b) Application / Authorization Letter

*Note: In principle, only an original application / authorization letter can be accepted copies cannot be accepted.

*Note: Please deliver all necessary documents directly to the airport by hand or send them by postal mail.

Return of Baggage

In the event that you make use of a customs agent, your baggage will be delivered to a place of your choosing.(In principle, customers will be responsible for any shipping charges)Pick-up by a customs agent can typically be performed the day your documentation is received.ANA will contact you again regarding delivery times.

Forgotten Articles

Forgotten articles which are discovered in the aircraft cabin will be stored at the arrival airport.If you suspect you may have left something behind, please contact the airport where your flight arrived.Note that in some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station.Please inquire after confirming who you should contact.（ List of Contacts ）

Return of Baggage

If your lost article is found, it will be immediately delivered to the place of your choosing.Note, however, that customers will be responsible for any shipping fees.

Baggage Rules Which Apply to Itineraries Which Include Codeshare Flights* and Flights Operated by Other Airlines

In contrast to itineraries which only include ANA-operated flights, there may be cases where the baggage rules of airlines other than ANA apply, in accordance with IATA rulesas well as U.S. laws and regulations.