Sony Complaint

Terrible Terrible Sony customer service

I purchased a 52 inch LCD TV in January 2010. In N0vember, it started having intermittent picture issues. I called Sony in early December, and was advised to contact an authorized Sony repair company. I did this. The company (Mera's in Rockford Il) promptly picked up the TV to evaluate the problem (on December 11, 2010). On December 13, Mera's called to report the problem and that the part had been ordered from Sony to repair the problem. 3 weeks later, Mera's has not received the part and neither they or I can get any information from Sony. I called the customer service at Sony yesterday and today. I was on the phone over 30 minutes each day, but could never talk to anyone except the customer service rep who answered and she was not helpful or knowledgeable. I cannot beleive how terrible the service has been and how awful the customer service at the call center was. Based on this experience, I will not purchase a Sony product again and take the chance on needing repairs. I would have expected so much more from this company.

Comments

My 40'' Bravia LED had problem . Local service centre representative checked & took mother board to check if he can update the software. After some days they told me that they have asked company to send new mother board. They never recieved any mother board from the company. Now they told me that they need o change the screen which would cost Rs 20,000.00 plus. They collected Rs 5000 as advance. But it is already one month no news about any mother board or new screen. I was surprised when they told me that the need to change screen. Without checking with new software or mother board how they are sure that I need to change the whole screen.
In short this is the worst after sale service I have got from any consumer product. So Ladies & gents be care full before buying any sony product now. Think 1000 times before considering buying any sony product