I just got an email saying my pledge is ready to ship. Reply to the email to confirm shipping address. Don't know if this has been sent by accident, or if they are now shipping to us international backers stock they have left??

If they have gone bankrupt, then their intellectual property and their existing stock is now an asset to be sold to satisfy their creditors. It is possible that it may re-emerge, but I don't think that will.

If they filed for bankruptcy, we should be able to find the case soon on Pacer ( https://www.pacer.gov/ ), but I do not have an account.

I have other devices that speak ZigBee (Almond+), but I don't have any information on what the Links speak to the base station. I am interested in anything anyone is doing with the hardware. This comment section is the only place I've found any information so far.

I see that the website is gone now, so the system is useless. I can understand companies failing - that happens. I am baffled at the decision to keep the code or design materials secret, turning the hardware into nothing but trash, rather than let the tech savy among us at least try to get some use out of what had been a helpful system. Ok, so the code may look like crap because you were in a rush to get it out. That's ok. Just zip it up and let me try to use those sensors I relied on.

When a company goes bankrupt (like it seems to happen), at least there is a official bankrupt procedure, where the remaining assets are put together and the creditors can reclaim their part.

Instead we got Eduardo Torrealba sending an email that says "we are so sorry, we are just keeping your money" without 0 information about how many devices are left in stock, of what type, and what is going to happen to all of that and what is the actual status of OSO technologies. Obviously it is much more difficult for an international backer to seek damages so it has been very clear from the beginning who would pay the price.

No plans to open-source the design or the software or any minimal interest in making the failure a little bit less painful for anyone. No details about any of the specifics on how this could go so wrong, nor of the efforts taken to mitigate lack of funds.

If there is absolutely 0 stock left, then they already know there was no money to successfully complete the campaign many months ago when they placed the relevant orders which were well under the total number of backers.

Yes, kickstart campaigns can fail, but then at least you should answer absolutely every question and distribute the damage across all the backers, not depending on where they live. It looks like this campaign was clearly failing long ago and they took the decision to be employed on backer's funds for a few more months, and pray on heaven some money would rain on the company, at the same time they were selling international backer's devices through the shop. Gain for them, loss for everyone else. Great job!

Good Luck Eduardo. It's disappointing that this product failed, but a lot of success has to do with timing and sadly, this appears to have not been the right time.

Although we will not get our refunds or extra components now, I would advise to continue SmartThings integration to at least try and appease the 877 backers on here. That way, we can continue to use the equipment we have received for something.

I've tried sending a message to the creator both through KS and through his blog, so far no response.

I've heard from one source that he heard from one source that OSO was dead and trying to sell off their code. Take that for what it's worth (Fourth hand info??). But again, failure to hear anything official makes one thing that there's possibly some truth to it.

Christian... there isn't, unfortunately, a lot you can do at this point. Complaints won't work because Kickstarter isn't liable. OSO did make an honest effort (at first) to make their product and many people (myself included) received it, in part. So, scam seems a bit harsh.

That said, there's no question that things went bad and they were unable to fulfill all their rewards to backers. Still, they did many promises to refund or otherwise provide an alternate reward, so I give them credit for that.

BUT... they haven't seemed to follow through on those promises. No refunds have been sent, to the best of my knowledge. And I don't think anyone who asked for an alternate reward has received it either.

This is pure speculation on my part... but I wonder if perhaps OSO was hoping that the majority of people would opt for alternate rewards, of which they supposedly have decent stock on hand.

But maybe most people opted for cash instead? And now OSO is worried about having enough funds to offer refunds so they are trying to sell their stock on hand rather than send out alternate rewards?!?

Like I said... pure speculation, but that's all we've got to go on right now because we haven't heard anything official for quite some time now.

I recall in previous update that despite the current financial situation PlantLink finds themselves in that there was outside sponsorship that was going to help keep your server up for about a year for those of us who continue to have systems actively up and running out in the field. Today my base station has gone offline (glowing red indicator vs. green) which means there may be some tech./network issue. How do you suggest I go about trying to get back online? I'm willing to put in the time to troubleshoot but need some guidance ...

I'm with Timothy... I'm not an international but a US backer who opted for more links instead of the money for the valve. Do you have stock? If so, are you sending those out to people who opted for the hardware vs. the cash?

The total amount owed to international backers is less than 20% of the amount raised in the campaign. It's enough that the company doesn't have the cash reserves to cover it out of pocket today, but hopefully not so much that Oso can't repay it over time. As I said in the update, I'm pursuing some other options for the future of the product that might speed up that process, but I can't go into detail in a public forum just yet.

Dear Eduardo,
assuming that the lion's share of the refunds will go to international backers, which should represents a very small percentage of the $96,690 pledged, how much money do you actually owe us pledgers who never received the plantlinks?
Also, shouldn't you have some reserve cash being that you decided to forgo the international certification?
Perhaps most of us would be willing to settle just to recuperate a bit of the money we invested.

The last I heard was that the SmartThings - PlantLink setup will be Cloud to Cloud. So the Links will still communicate with the PL hub and then there will be communication between the PL cloud and the ST cloud for ST to get info and be able to trigger events.

Previously I'd heard that the links themselves were going to pair with the ST hub, but as I said, the latest rumor I'd heard was that it will just be cloud to cloud. Again... only rumor, so don't take it for gospel truth. It would be very nice to hear from OSO to confirm some of the details so we know what's what.

@Oso - It's past the start of august. Have you figured out how to refund us? You can go ahead and take my current credit card details and make a reimbursement now. You can also send me a paypal payment. The choice is yours. The most important thing is that it's done!

Hello Oso Team,
I think is now time to provide international backers details on how you intend to procede refunding the money we borrowed you over one year ago... what do you think?
Thank you for a fast answer from your side

I'm with Gene on wanting to get a SmartThings update desperately. My decision on how to fill out the survey will depend heavily on how ST and PlantLink work together. I need to fill the survey out by tomorrow but we're still very much in the dark as to how this integration works.

Will it be cloud to cloud? Will the links talk directly to the ST hub? Will SmartThings be able to access and use the info directly from the links? These are things we need to know in order to make an informed decision.

Hi Everyone. As we stated in our last update, international backers have until June 30th to complete our survey to select refunds or rewards. We'll issues refunds after the final numbers are in from that survey. Please read update 36 for more details on how to claim your refund. We'll be publishing another update early next week to answer some specific questions that we've received in over the last few weeks.