Where do we ship to?

The Westies Shop delivers Worldwide. We are based in the UK but have printers and suppliers in both the UK and the USA. This means that we can keep the price of shipping down to a minimum, and supply you with all of your Westie themed gifts at low prices.

How Much is Shipping?

UK shipping is £2.99, EU & USA is dependent on the size and weight of the parcel.

Orders over £35 have FREE UK Shipping

How Long Does It Take To Ship?

﻿Some items are shipped right away, some are made to order and can take 5 to 7 working days to be shipped. Either way you should have your goods within a week or so.

Returns Policy

Refunds

We have 14 day refund policy. Items that are eligible for a refund should be sent back to reach us within 14 days of the customer receiving the item. This time frame includes bank holidays and weekends. We advise all our customers to send returned items via recorded delivery.

Any item that is returned to us must be in it's original state, unworn and free from pet hairs and smells (ie perfume/aftershave, cigarette smoke etc).

Seasonal items, such as Christmas specific garments cannot be returned for a refund. They can however be swapped for a different size if they do not fit correctly.

Exchanges

We have a 30 day exchange policy. Items that are eligible for an exchange should be sent back to reach us within 30 days of the customer receiving the item. This time frame includes bank holidays and weekends. We advise all our customers to send returned items via recorded delivery.

Faulty Goods

We have a 60 day exchange policy for faulty goods. Items that are faulty should be sent back to reach us within 60 days of the customer receiving the item. This time frame includes bank holidays and weekends. We advise all our customers to send returned items via recorded delivery.

Pay By Paypal or Using Our Secure Checkout

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

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