Communication Skills for Team Leaders Chapter Exam

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Page 1

Question 11.What is one of the greatest strengths of an excellent leader?

Good at telling jokes

Party planning

Entertaining clients

Strong communication skills

Question 22.A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. A sign of attentiveness to one represents inappropriate behavior to the other. This is an example of what type of barrier?

Cultural

Language

Status

Physical Separation

Gender

Question 33.Which of the interpersonal skills requires the ability to hear attentively and process information correctly?

Non-Verbal Communication

Assertiveness

Listening

Verbal Communication

Negotiation

Question 44.Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

Sammy must have very good social skills in order to be able to achieve his sales goals.

Sammy appears to be keenly self-aware.

Sammy doesn't let self-regulation hold him back from achieving any of the goals he sets.

Sammy displays empathy which fuels his achievements.

Sammy's drive and resulting achievements are products of his motivation.

Question 55.Why is using the appropriate method for communication important?

The method of communication doesn't matter so long as there is a record of the information being passed on.

Face-to-face conversations do not take advantage of the technology that is available.

Some information is more sensitive and requires personal interaction, rather than an email.

Email should be used for all communication to document what was said.

Page 2

Question 66.Why is it better to be in the in-group rather than the out-group?

The communication is more directive than give and take.

The impact of the members of the group is far less pronounced.

The work is less challenging and less critical.

The manager trusts the members in this group and begins to bond with them.

Question 77.Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?

Through empathy

Through self-regulation

Through his own self-awareness

Through his social skills

Through character development

Question 88.Interpersonal Skills are

tools people use to create negativity with individuals in an organizational environment

tools people use to train individuals in an organizational environment

tools people use to interact and communicate with individuals when difficulty occurs.

tools people use to interact and communicate with groups only.

tools people use to interact and communicate with individuals in an organizational environment

Question 99.How does the number of people on a team affect communication strategies?

Fitting a small group with virtual meeting technology is not financially beneficial.

Groups of two or three people require more formal communication styles than larger groups.

Larger teams require more scheduling, a greater capacity for the equipment, and more coordination to pull everyone together.

Group size can limit technology, some tools do not carry the capacity for large group communication.

Question 1010.Which aspect of the human experience is emotional intelligence NOT concerned with?

Motivation

Empathy

Manipulation

Self-regulation

Self-awareness

Page 3

Question 1111.What factors should a business consider when creating communication strategies?

the space available to install communications equipment and the level of the team's technical skills

the team's workload, type of office setting and the manager's communication preference

the geographical locations of each team member and available service providers for the areas

the companies resources, needs of the team and the desired results

Question 1212.A theory that explains how managers develop relationships with team members is called:

Role Making

Leader-Member Exchange Theory

None are correct.

Role Taking

Routinization Theory

Question 1313.What is one way to earn the trust of others?

Being ethical in business endeavors

Work behind closed doors so you don't bother employees

Share secrets openly

Demanding trust and respect from the team

Question 1414.What does it mean to value the contribution of others?

Keep people in their place

Kiss up to the boss

Encourage and recognize the work of others

Encourage employees to contribute funds to the charity drive

Question 1515.Which interpersonal skill requires an individual be self-assured and confident in their actions?

Assertiveness

Problem-Solving

Verbal Communication

Hostility

Direct

Page 4

Question 1616.Why do managers need to make time to listen to their employees?

Because time is limited, a manager who spends time listening demonstrates that their team is their priority.

By listening to employees, especially in private, they may get good ideas that they can take credit for.

It forces their employees to tell any secrets they have about other employees.

Managers are mandated by their job descriptions to listen to employees on a regular basis.

Question 1717.John, a manager, is leading his team on a new promotional strategy to make the company best positioned for the acquisition of what used to be a very competitive company. He is trying to determine the skills of his workers, and what are their strengths and weaknesses. Why is this an example of role taking?

Because the manager is assessing his employees' skills.

Because the company is trying to position itself on the market.

Because the company is trying to acquire another company.

Because the manager is a leader of the team.

Question 1818.How do employees benefit from an effective leader?

They know they can get extra time off and an easier work load if their manager likes them.

They know where they stand, what is wanted, and what needs improvement.

They are confused and worried about the future of their job and checking in with their leader is the only way to get answers.

It is mandatory for employees to listen to their boss regardless of the topic of discussion.

Question 1919.How do effective leaders inspire others?

Hire people to do daily work and leave the creativity to the manager

Lead by example and see the greatness in their employees

Stay in their office and have little interaction with their team

Micro-manage their team so the employees won't have to be responsible for the company's success

Question 2020.Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?

Language

Physical

Status

Gender

Cultural

Page 5

Question 2121.Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.

Gender differences

Status differences

Cultural differences

Language differences

Question 2222.A woman's frustration over a meeting that places its members apart from each other without the benefit of nonverbal cues to communicate is an example of

Gender and Physical Separation Barrier

Nonverbal Language Barrier

Gender Barrier

Physical Separation Barrier

Gender, Physical Separation, and Nonverbal Language Barriers

Question 2323.What does it mean to have and share a vision?

Having a repeating dream that you analyze for a deeper meaning

A deeply moving spiritual experience

Knowing where the business is headed long-term and passing on those goals to the team/employees

Having a quality eye exam

Question 2424.If a manager glares and frowns at an employee, this would be an example of what type of negative interpersonal skill?

Assertiveness

Temper Tantrum

Problem-Solving

Verbal Communication

Non-Verbal Communication

Question 2525.In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?

They have an employee who doesn't realize how their actions are hurting others in the department.

They have an employee who is prone to outbursts and mood swings.

They have an employee who never knows how to approach other people in social situations.

They have an employee who never takes time off and seems to work constantly.

They have an employee who doesn't really seem to care about other people.

Page 6

Question 2626.Team members begin working on projects, and the manager begins to see how devoted they are to the work that needs to be done. What is this process called?

In-group

Role taking

Out-group

Role making

Question 2727.Why is communication important for effective leadership?

Effective leaders do not address problems because they don't want to make employees feel bad

Leaders that avoid communication are protecting their employees

Effective leaders needs to be able to share information, ideas, and problems with their team

All communication should be done via email to avoid confrontations

Question 2828.Which of the following is true in regards to Leader-Member Exchange Theory?

Relationships between managers and team players must be good.

Employees start with the role making portion of this theory, then proceed to the role taking portion, and finally a routine with the manager that shapes a relationship with him or her.

Managers expect employees to work hard, be loyal, and trustworthy.

Managers will separate employees into three groups, the in-group, the task group, and the out-group.

Question 2929._____ can make or break a virtual team.

A good meeting schedule

Proper training in the use of audio and visual tools

Utilizing time off from work

The ability to communicate

Question 3030.Which of the following is an important communication skill for leaders?

Listening to others

Telling stories from the leader's previous job

Being the life of the party

Identifying faults of other managers

Communication Skills for Team Leaders Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!