Worst customer support I've ever experienced

There are 6200 customers who are using Coinbase with our mining pool who are in limbo because Coinbase has not replied to four times we have tried to contact them over the course of 34 days. This level of service is unacceptable. The customer service is so bad that criminals have taken over their Reddit forums and are now impersonating Coinbase staff, "helping" desperate people get support. They post a number to call and then try to get the user to install executable files that allow them to steal money from Coinbase! If Coinbase actually replied to its tickets, nobody would trust these criminals.

Avoid Coinbase at all costs. bitFlyer is a much more reputable exchange, and every ticket I have ever submitted to them has been answered within three hours.

Referral offer

The issue here, I think, can be that the person which I sent a referral to used my original email address when I registered with Coinbase almost a year ago, and which I gave to her to register for Coinbase, while she didn't have any spare email for that time. So their automated system probably detected duplicate email address, which already received a referral offer a year ago. But the person who got a referral has her own name, social security, account number; it's not a duplicate profile! And referral offer was under her name!

We contacted Coinbase many times, they are not willing to help, or even to understand what the issue is and why it's not triggering the referral offer for both of us.

They should manually give me $10 and my friend $10 as stated in their referral program. We triple checked every requirements have been met on our side!

Coinbase - fraud, scams, money-laundering and corruption

On Friday, 06/30/17, I had been notified that Coinbase, LLC had unilaterally WITHOUT authorization initiated a multitude of transactions. Prior to this close to 30 ETH had magically vanished from our "Wallet."

After I had notified Alex H, Supervisor of FRAUD with Coinbase that if it would be impossible to email myself anything. Especially since their graphics department forgot to put the letter "g" in my Gmail address. After I had notified Coinbase that I desired to close my account in a PROFESSIONAL matter they immediate locked me out of my ability to access my "Wallets." They owe my daughters approximately $50K.

Join me in the fight: Coinbase is poison to the Blockchain and are engaged in money-laundering, corruption, scams, and more!

Fraudulent company

I live in Canada and, in 2014, I bought two bitcoins at Coinbase. Today I tried to sell one of them and was notified by Coinbase that, because I live in Canada, I could not sell them. What kind of nonsense is that? They let you buy but don't let you sell.

Fraudulent and scam site

Basically, my account on Coinbase had been hacked on December 28, 2017. About two weeks later on January 21, 2018, my account was hacked again. Both times all the funds were taken out.

During the time nobody was logged into my account according to the IP address and times that this happened. Also during the time my account was hacked since my bank and credit card were linked, the hacker decided to withdraw funds from my account. Somehow, some way somebody was able to get into my account without logging in to remove BTC and charge my bank account over $2k. I was the only person with my IP address to log in way after these transactions were facilitated. There is no way I logged in without my IP address showing up during this time.

I logged in several hours later to find my account empty again and another bank charge. I was forced to close my bank account and also lock my Coinbase account so no further fraud would be committed on my account as to what Coinbase had told me. It has taken several months for this to get sorted out and nothing at all has been sorted out during these past 6 months. The only thing that happened in these 6 months is Coinbase locking me out of my account and were taking several weeks to respond to my customer support tickets which have not gotten resolved.

So at this point, we know my account was hacked two times. I was forced to close my bank account, Coinbase is fully aware of the situation. Coinbase is also aware that I have a pending charge that was not authorized, not any IP address login at the time. Coinbase is also aware that the pending charge is a fraudulent charge and Coinbase claims I must fulfill the pending transaction in order to reinstate my account. This does not make sense at all. How can you say you protect us and our money when you can clearly see a fraudulent pending transaction? How are my funds securely stored in a Coinbase vault and I'm still experiencing fraud in my account with another pending transaction?

Coinbase claims I must pay this fraudulent pending charge of $2k in order to reinstate my account.

No control over money. Conflicting explanations for sell price drop. "send" (to other wallets) amounts remain low way too long.

Overall, it's super inconvenient and frustrating to not have the ability to use your bitcoin, especially while its value is dropping. You wait a week to see the transaction on bank account statement, then at least another week for the bitcoin to be spendable. Debit card transactions are faster, but it still takes too long for the BTC to become actually available.

I've had it since the 25th of April, and after hundreds of dollars and numerous transactions, I can only spend $30.00 worth of bitcoin online (balance is around $600.00). Until the market changes, I just want to find BTC deals for goods and services; the currency doesn't hold much promise for me at the moment so I'd like to trade it for something else that does and Coinbase won't allow it. The idea of cryptocurrency can be quite noble, but with vendors like Coinbase, I'm not so sure many people will want to go through the trouble and expenses. I haven't seen the benefits of using crypto through Coinbase yet. I will take my business elsewhere as soon as someone gets back to me with some answers to my questions.

Stay away, do not use Coinbase

I used them to buy Bitcoin on 2/1 ($175) and on 2/4 ($120), and those are the dates drafted from my bank account on 2/14 and the exact same amounts were deducted from my bank account again. I received an email stating it was some sort of malicious attack and that if money was not returned in a couple days to contact my bank, which is what I did. I specifically told my bank personnel that the transaction from the 14th was not authorized and Coinbase told me to have them return that to me.

I received and email two months later saying my $120 transaction of Bitcoin was rejected. I called Coinbase to find out what was going on and the lady who answered the phone was an absolute moron and I could not get thru her thick skull that I was double billed. I have checked my bank statements twice now I was only returned the double-billed amounts that took place on the 14th. She was supposedly sending the problem to an "account specialist" and would get a reply in 5-7 business days, but it has been a couple of weeks now and I have heard nothing from them.

Basically, they have stolen $120 from me. I have reported them to the BBB as well as to the Attorney General of North Carolina to get this resolved. Stay away from this company; they are a scam.

New user

I opened Coinbase for the first time two days ago. Everything seems going well. I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is can't find live support, but I think they will in the future when they expand staff.

Misallocation

They have terrible support and are clueless about your problem. I have multiple accounts listed to purchase and three times they have drawn from the wrong account of purchase and over drafted my checking account, after I check and recheck before purchasing.

These are not honorable people. If your credit card does not process, they just proceed to overdraft your other listed accounts. They are clearly not an honorable business, which really scares me. They want to make as much as they can as fast as they can. Not a business I feel comfortable with.

My advice would be to test the customer service before you deposit a penny. Then you would say "I will take my business somewhere else."