Policies

Please Note: Orders that include preordered products will not ship seperately. Please place seperate orders for preordered products and in-stock products. Thank you!

Please Note: No Returns or Exchanges on Limited Edition Prints & Baby Carriers (If you would like to try before you buy please make an appointment with us, thank you!)

Returns

We only offer products that we have personally tried and love therefore we back them with a 30 day money back guarantee. You may return your purchase for any reason within 30 days from the date of purchase for a refund or exchange minus the shipping charges. This includes items which have been washed or used excluding any skin care products. Skin care products must be unopened and unused to qualify for an exchange or refund. Broken or damaged items returned (due to improper care) will not receive a refund. Please contact us prior to sending an item in for refund or exchange. We cannot accept out of package or washed or used items beyond 30 days. All shipping costs incurred in the return or exchange of items are the buyers responsibility unless the return is due to an error by Kushie Tushies.

There are No Returns on Sale & Clearanced Items.

We occasionally have gently used cloth diapers and other products to offer. All products listed in this category are gently used. Occasionally we have products that are RETURNS and are NEW. Refer to each listing for details. All sales are final on used products.

Please note:We do not offer returns or exchanges on free product promotions or giveaways. Returned items purchased with a free shipping offer will have the actual shipping costs deducted from the refund.

Shipping by USPS Priority Mail & USPS First Class Mail

We offer Free Shipping on orders over $20. As of right now we offer shipping to the US only. Orders placed on a business day (Monday to Friday) will be shipped within 1-2 business days. Packages are delivered in an average of 1-3 business days after your order is shipped with Priority Mail, 1-7 days via USPS First Class Mail. We do not ship Sundays or holidays. The rate for Priority Mail is $4.95, First Class Mail rate is $2.99 and are non-refundable. The USPS does not guarantee delivery times for Priority Mail. When your order has shipped we will send you a confirmation e-mail which will include a tracking number for your order. All packages are shipped with a delivery confirmation number. Your tracking information will be sent to you by email.

Lost ShipmentsAny order that is not received within 20 days will be considered lost. Orders lost due to incomplete address information provided by the customer are the buyers responsibility and are not eligible for a refund.

Guaranteed Delivery

All orders include a delivery confirmation number (which provides proof of delivery). If your package is lost and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. If the carrier has proof of delivery but your package was not received you must file a claim at USPS using the delivery confirmation number for your order.

At times pricing errors do occur on rare occasions due to technical & human errors. We will contact our customers regarding any errors to ensure the correct price is paid/refunded before any product is shipped. Thank you for understanding.