Call: Toll Free 800.514.9500 | Phone 617.479.0277

Call Center Agent Position

Want a job that is both challenging and rewarding?

Like answering phones and helping people?

Looking to work afternoon, evenings, and/or nights?

Our client, a well-established, family owned, Call Center and Telephone Answering Service Company is looking to hire enthusiastic Call Center Agents. Working in this charming Victorian style office in Quincy, MA you will be part of a team fielding inbound calls to the company’s 400+ clients. From taking messages, processing orders, answering questions, dispatching service techs, and handling emergency calls, you will not be bored in this job.

Key Responsibilities:

Answering inbound calls from customers in a professional manner

Researching information using multiple resources and route call to the appropriate resource

Provide customers with product and service information and resolve customers concerns and complaints

Enter customer information in the system and identify and escalate priority issues

Completing call log and producing call reports

Provide follow up customer calls when necessary

As a Call Center Agent you will be The Voice for many diverse businesses. Great Customer Service will be your main deliverable. At least 1 years’ experience in a customer service role within a call center environment is preferred. You must have excellent writing and verbal communication skills as well as effective listening skills.