Policy

All NW Rugs RUG orders will be delivered via UPS Ground Shipping Or Federal Express at NO charge to you (in the contiguous United States). We will email tracking numbers to you when they become available so that you can monitor your shipment. For large and oversized items, alternative shipping methods might have to be arranged. If this is the case, an independent trucking company will contact you to arrange your delivery during business hours.

Free shipping and handling is not included with the purchase of products other than rugs. Applicable shipping costs will be calculated and visible on the invoice.

Please contact us if you require a faster delivery method than Ground Shipping.

Transit Time

Most of our products will be shipped within five to seven working days. That means that you should receive your order within seven to ten business days after the item has shipped. If an item is unexpectedly out of stock, we will contact you with an approximate delivery date.

Returns

For Online Orders Only:

We have a 15-day return policy for all online rug orders. The 15-day policy starts once the rug is received by the customer.

If you decided that the rug is not right for you, please do not return it to a showroom. Instead, use the contact form and a representative will respond to you within 24-hours. Rugs will not be taken at any showroom location. This prevents fraudulent exchanges and makes certain that you receive the full credit of your order.

You pay only for the return shipping. No restocking fee or hidden costs. Once we receive the rug, it will be inspected and when determined to be in new condition, we will refund your credit card.

Damaged Items

If for any reason a rug is delivered damaged, please us the contact form and a representative will contact you asap. We stand by our products by returning all damaged goods and delivering a new rug no additional cost!

ROTATING: To even out soiling and wear, rotate rugs every 6 months to a year when possible

PADDING: Appropriate padding extends the life of a rug and prevents a rug from slipping or buckling.

RESTORATION: Prompt attention to frayed and damaged areas can protect the value and beauty of your rug for generations.

WASHING: Professional hand washing every 2-4 years is recommended. A desirable attribute of densely patterned rugs is their ability to hide soiling and often look cleaner than they really are.

STORAGE: Area rugs should never be stored dirty. Soils can oxidize making them difficult or impossible to remove. All rugs should be stored in paper or other breathable material, never plastic.

General Care Tips

Vacuuming:

We recommend vacuuming your rug 4-5 times within the first two weeks of having the rug and at least once a month after that. Note: Wool rugs will shed, don't worry this is completely natural. When vacuuming, make sure your vacuums height lever is on high or avoid using the brushes (beater or roller) entirely as it can damage the pile of the rug. Also, avoid vacuuming the fringe of the rug, which can lead to pulling and damaging of the fringe.

TIPS FOR SPOT CLEANING:

Test all spotting products in an inconspicuous area before use. Look for fading, staining, bleeding or other changes to textiles. If changes happen or you are unsure how to proceed, consult a professional. Always remove as much of a spill as possible before adding spotting products. For liquids blot with a towel for solids use dull knife to scrape from surface.

BLOT, NEVER SCRUB A SPOT:

Work from the outer edges of a spot to the center. Spot with small amounts of cleaning products.

To treat and repair crushed carpet fibers & furniture dents in your area rugs all you need are a few ice cubes. The size of the dent will determine how many cubes you need. Place cubes right on top of the divot about 2 inches apart. Let the carpet soak up the melted water. Once the carpet completely dries you can vacuum the area and the dents will have disappeared. If there are still pieces of carpet that have not popped back up you can use your fingers or a table fork to gently fluff those pieces. It works every time!

E: RINSE WITH WATER, BLOT DRY:

Placing the correct size rug in your space is as important as choosing the right color or pattern. A rug that it is too small will shift the balance of the room unfavorably. A rug that is too big, especially in open floor plans, may put the area designations off. There are a few rules of thumb, but a picture says it better. Use these handy guides by Interior Designer Lisa Ferguson to make the best choice.