Terms & Conditions

The Buyer’s attention is in particular drawn to the provisions of condition 10.4 which set out the limitations on the Company’s liability.

1. INTERPRETATION

1.1 The definitions and rules of interpretation in this condition apply in these conditions.

Account: agreed credit or discount terms with the Company.

Buyer: the person, firm or company who purchases Goods or hires Hired Goods from the Company.

Contract: any contract between the Company and the Buyer for the sale and purchase of the Goods or supply of Hired Goods or Services formed in accordance with condition 2.6, incorporating these conditions.

Delivery Point: the place where delivery of the Goods or Hired Goods is to take place under condition 4.

Goods: any goods (including any instalment/part of them) agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them) in accordance with these conditions.

Quotation: a quotation from the Company for the supply of Goods, Hired Goods or Services, whether in writing (by email, fax or letter), or

given orally, to the Buyer.

Services: any repair and/or maintenance services provided by the Company in respect of the Goods.

Total Loss: means, in relation to any item of Hired Goods, any actual, constructive, compromised, agreed or arranged total loss (in the conclusive opinion of the insurer of the Hired Goods) as a result of the loss, destruction, theft, damage beyond economic repair, compulsory acquisition, requisition, forfeiture, seizure or confiscation of such item of Hired Goods.

1.2 A reference to a law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or reenactment and includes any subordinate legislation for the time being in force made under it.

1.3 Words in the singular include the plural and in the plural include the singular.

1.4 A reference to one gender includes a reference to the other gender.

1.5 Condition headings do not affect the interpretation of these conditions.

2. APPLICATION OF TERMS

2.1 Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).

2.2 No terms or conditions endorsed on, delivered with or contained in the Buyer’s purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract. These conditions apply to all the Company’s sales and any variation to these conditions and any representations about the Goods, Hired

2.3

Goods or Services shall have no effect unless expressly agreed in writing and signed by Andrew Ledgeway on behalf of the Company. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.

2.4 Each order or acceptance of a Quotation for Goods, Hired Goods or Services by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy Goods or Services or hire Hired Goods as the case may be subject to these conditions. Orders must refer to codes and descriptions of the relevant Goods or Hired Goods.

2.5 No order placed by the Buyer shall be deemed to be accepted by the Company until a written acknowledgement of order is issued by the Company or (if earlier) the Company delivers the Goods, Hired Goods or Services to the Buyer.

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2.6 A legally binding contract is formed between the Buyer and the Company on the date on which the Buyer receives the Company’s written acknowledgement of its order for Goods, Hired Goods or Services, or (if earlier) on the date on which the Company delivers the Goods, Hired Goods or Services ordered by the Buyer.

2.7 The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.

2.8 Any Quotation is given on the basis that no Contract shall come into existence until the Company despatches an acknowledgement of order to the Buyer or (if earlier) delivers the Goods, Hired Goods or Services to the Buyer. Any Quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.

3. DESCRIPTION

3.1 The quantity and description of the Goods, Hired Goods or Services to be supplied under the Contract shall be as set out in the Quotation or the Company’s acknowledgement of order, which must include the relevant Goods codes.

3.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company’s literature are issued or published for the sole purpose of giving an approximate idea of the Goods or Hired Goods described in them. They shall not form part of the Contract and this is not a sale by sample.

3.3 Goods are sold and Hired Goods are hired by reference to description and not product codes. Product codes relating to Goods or Hired Goods are listed solely for identification purposes and no guarantees/warranties by suppliers/manufacturers of Goods or Hired Goods may be inferred from such codes.

3.4 The Company shall, upon written request of the Buyer, provide the Services to the Buyer on such terms as set out herein.

4. DELIVERY

4.1 Orders for Goods or Hired Goods by the Buyer to destinations within the UK with a value in excess of £65.00 (excluding VAT) may not, at the Company’s discretion, carry delivery charges. However, the Company reserves the right to pass on to the Buyer any packaging, carriage or other charges including charges for the supply of Goods or Hired Goods to special order.

4.2 Unless otherwise agreed in writing by the Company, delivery of the Goods or Hired Goods shall take place at the Company’s place of business.

4.3 Any dates specified by the Company for delivery of the Goods or Hired Goods are intended to be an estimate and time for delivery may not be made of the essence by notice. The Goods or Hired Goods may be delivered by the Company in advance of the quoted delivery date on giving the Buyer reasonable notice. If no dates are so specified, delivery shall be within a reasonable time.

4.4 Subject to the other provisions of these conditions the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods or Hired Goods (even if caused by the Company’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 180 days.

4.5 If for any reason the Buyer fails to accept delivery of any of the Goods or Hired Goods when they are ready for delivery, or the Company is unable to deliver the Goods or Hired Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:

(a) risk in the Goods or Hired Goods shall pass to the Buyer (including for loss or damage caused by the Company’s negligence);

(b) the Goods or Hired Goods shall be deemed to have been delivered; and

(c) the Company may store the Goods or Hired Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

4.6 The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for loading the Goods or Hired Goods.

4.7 If the Company delivers to the Buyer Goods which are the nearest available alternative to those ordered, the Buyer shall not be entitled to object to or reject the Goods or any of them by reason of the difference provided that the Company does not have Goods of the exact specification ordered in stock.

4.8 The Company may deliver the Goods or Hired Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract.

4.9 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment.

4.10 It shall be the responsibility of the Buyer to check the Goods or Hired Goods on delivery and notify the Company in writing within 24 hours of the time of delivery if it considers that the Goods or Hired Goods or any part of them of them have been damaged prior to or in transit.

4.11 The Company shall at its option repair or replace any Goods or Hired Goods referred to in condition 4.10 (or the defective part as the case may be) provided that:

(a) the Company, after examination of such Goods, Hired Goods or parts, deems them to have been damaged on or prior to delivery to the Buyer;

(b) the Company shall be under no liability and neither this condition nor condition 4.10 applies in respect of any damage arising from the negligence of the

Buyer or the failure by the Buyer to follow any instructions of the Company (whether oral or in writing) in relation to the handling/storage of the Goods or Hired Goods.

4.12 The provisions of condition 9.4 shall apply in relation to any replacement Goods or Hired Goods supplied in accordance with condition 4.11.

5. NON-DELIVERY

5.1 The quantity of any consignment of Goods or Hired Goods as recorded by the Company on despatch from the Company’s place of business shall be

conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

5.2 The Company shall not be liable for any non-delivery of Goods or Hired Goods (even if caused by the Company’s negligence) unless the Buyer gives written notice to the Company of the non-delivery within 3 days of the date when the Goods or Hired Goods should in the ordinary course of events have been received.

5.3 Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods or Hired Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or Hired Goods.

6. RISK/TITLE

6.1 The Goods or Hired Goods are at the risk of the Buyer from the time of delivery.

6.2 Hired Goods shall belong to the Company and title to, and ownership of, the Hired Goods shall remain vested in the Company.

6.3 Goods loaned to the Buyer or provided to the Buyer for demonstration purposes shall belong to the Company and title to, and ownership of, such goods shall remain vested in the Company.

6.4 The Buyer shall have no right, title or interest in or to any part of any item of the Hired Goods except the right to hire the Hired Goods in accordance with the Contract.

6.5 The Buyer shall not attempt or hold itself out as having any power to sell, charge or otherwise encumber or to sell or otherwise dispose of any item of Hired Goods or any interest in any item of Hired Goods.

6.6 The Buyer shall not be entitled to encumber or in any way charge any Hired Goods.

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6.7 Ownership of the Goods shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of:

(a) the Goods; and

(b) all other sums which are or which become due to the Company from the Buyer on any account.

6.8 Until ownership of the Goods has passed to the Buyer, the Buyer shall:

(a) hold the Goods on a fiduciary basis as the Company’s bailee;

(b) store the Goods (at no cost to the Company) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Company’s property and if necessary label them as such;

(c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and in addition when it is due to pay for the Goods or Hired Goods.

(d) maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Buyer shall produce the policy of insurance to the Company.

6.9 The Buyer may resell the Goods before ownership has passed to it solely on the following conditions:

(a) any sale shall be effected in the ordinary course of the Buyer’s business at full market value; and

(b) any such sale shall be a sale of the Company’s property on the Buyer’s own behalf and the Buyer shall deal as principal when making such a sale.

6.10 The Buyer’s right to possession of the Goods or Hired Goods shall terminate immediately if:

(a) the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or

b) the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or

perform any of his/its obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or

(c) the Buyer encumbers or in any way charges any of the Goods or Hired Goods.

(6.11 The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.6.12 The Buyer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods or Hired Goods are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them.

6.13 Where the Company is unable to determine whether any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Company to the Buyer in the order in which they were invoiced to the Buyer.

6.14 On termination of the Contract, howsoever caused, the Company’s (but not the Buyer’s) rights contained in this condition 6 shall remain in effect.

7. PRICE

7.1 Unless otherwise agreed by the Company in writing, the price for the Goods or the Hired Goods, and/or Services shall be the price set out in the Company’s catalogue or price list, or in the absence of a price in such documents, the catalogue of the manufacturer of the Goods, as published on the date of delivery or deemed delivery and all prices listed in quotations or written acknowledgements of order issued by the Company relate exclusively to the quantities of Goods stipulated therein.

7.2 The Company reserves the right by giving written notice to the Buyer at any time before delivery to increase the price of the Goods, Hired Goods or Services to reflect any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as without limitation any foreign exchange fluctuation, currency, regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture) any change in delivery dates, quantities or specifications for the Goods or Hired Goods which is requested by the Buyer or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Company adequate information or instructions.

7.3 The price for the Goods, Hired Goods and/or Services shall be exclusive of any value added tax. Certain products or equipment (in respect of which details may be requested from the Company) may be zero rated. All costs or charges in relation to packaging, loading, unloading, carriage and insurance, the Buyer shall pay

8. PAYMENT

8.1 The Company’s invoices shall be raised and dated on the date of despatch of the Goods or Hired Goods from the Company’s (or its agent’s) warehouse.

8.2 Subject to condition 8.6, payment of the price for the Goods, Hired Goods and/or Services is due in pounds sterling within 30 days of the date stipulated on the Company’s invoice, and the Company shall be entitled to recover the price notwithstanding that delivery may not have taken place and the property in the Goods may not have passed to the Buyer.

8.3 If the Buyer does not have an Account with the Company or in respect of any invoice marked ‘COD’, payment becomes due immediately on delivery/ deemed delivery and the Company may take back the Goods or Hired Goods immediately in the event that such payment is not made by the Buyer.

8.4 Time for payment shall be of the essence.

8.5 No payment shall be deemed to have been received until the Company has received cleared funds.

8.6 All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.

8.7 The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.

8.8 If the Buyer fails to pay the Company any sum due pursuant to the Contract, then without any prejudice to any other right or remedy available to the Seller:

(a) the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the monthly rate of 2% above the base lending rate from time to time of NatWest Bank Plc, accruing on a daily basis until payment is made, whether before or after any judgment. The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998;

(b) the Company may cancel the Contract or suspend any further deliveries to the Buyer;

(c) the Company may appropriate any payment made by the Buyer to such of the Goods or Hired Goods (or the goods supplied under any other contract between the Buyer and the Company) as the Company may think fit (notwithstanding any purported appropriation by the Buyer) and retain any Goods under repair.

8.9 If the Company so requires, the Buyer shall procure that some or all of the directors, partners, or owners of the Buyer, as the case may be, shall enter into personal guarantees for the purposes of guaranteeing all payment obligations of the Buyer under the Contract.

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9. QUALITY

9.1 All warranties given by the Company are limited to those made in writing by the original manufacturer of the Goods or the Hired Goods. The Company shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee relating to the Goods or Hired Goods which has been given to the Company.

9.2 The Company or any of its representatives do not warrant that on delivery or after repair the Goods or Hired Goods shall:

(a) be of satisfactory quality within the meaning of the Sale of Goods Act 1979; or

(b) be reasonably fit for purpose.

9.3 If within 12 months from the date of delivery of the Goods, the Company deems the Goods or Hired Goods to be faulty, the Company shall at its option repair or replace such goods (or the defective part) or refund the price of such goods at the pro rata Contract rate provided that:

(a) the Buyer shall return the goods (or the part of such goods which is defective) and packaging to the Company;

(b) the Company, after examination of such goods/parts, deems them faulty;

(c) the Buyer, within 3 days of the date of delivery/deemed delivery requests in writing to return the goods to the Company;

(d) the Company agrees to the request as set out in condition 9.3(c) above;

(e) the Buyer bears all expenses, costs and charges relating to carriage (including packaging) incurred in returning the goods to the Company and incurred by the Company sending the goods back to the Buyer;

(f) non-stock items made by special order may not under any circumstances be returned to the Company; or

(g) the Company shall be under no liability and this condition does not apply in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions (whether oral or in writing) misuse or alteration or repair of the goods without the Company’s approval.

9.4 Any Goods or Hire Goods replaced shall belong to the Company and any repaired or replacement goods shall be guaranteed on these terms as set out in condition 9.1.

10. LIMITATION OF LIABILITY

10.1 Subject to condition 4, condition 5 and condition 9, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:

(a) any breach of these conditions;

(b) any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods;

(c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract; and

(d) provision of the Services.

10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act (1979) are, to the fullest extent permitted by law, excluded from the Contract.

10.3 Nothing in these conditions excludes or limits the liability of the Company:

(a) for death or personal injury caused by the Company’s negligence; or

(b) under section 2(3), Consumer Protection Act 1987; or

(c) for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or

(d) for fraud or fraudulent misrepresentation; or

(e) under section 6(1), Unfair Contract Terms Act 1977.

10.4 Subject to condition 10.2 and condition 10.3:

(a) the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising inconnection with the performance or contemplated performance of the Contract shall be limited to the Contract price or the amount payable under any insurance policy held by the Company in respect of any losses for which the Company is liable under the Contract whichever is greater; and

(b) the Company shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

11. ASSIGNMENT

11.1 The Company may assign the Contract or any part of it to any person, firm or company.

11.2 The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.

12. FORCE MAJEURE

The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 60 days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.

13. HIRED GOODS

13.1 The Buyer shall hire the Hired Goods for the Hire Period.

13.2 The Buyer shall maintain each item of the Hired Goods in good, safe and serviceable condition and state of repair (fair wear and tear excepted):

(a) consistent with first-class operating and management practice; and

(b) strictly to the standard and at the service intervals recommended by the manufacturer of that item of Hire Goods and keep them insured on the Company’s behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Buyer shall produce such policy or policies of insurance to the Company.

13.3 The Buyer shall promptly pay all premiums or other sums payable in respect of the insurance referred to in condition 13.2 and if required by the Company shall provide the Company with all relevant receipts.

13.4 The Buyer shall store and maintain the Hired Goods in accordance with the Company’s written instructions.

13.5 The Buyer shall immediately notify the Company in the event that the Hired Goods come into contact with any harmful bacteria (including but not limited to MRSA and Clostridium difficile).

13.6 In the event that the Buyer notifies the Company pursuant to condition 13.4:

(a) the Buyer’s right to possession of the Hired Goods shall immediately cease and the Company shall be entitled to enter the premises where the Hired Goods are stored and repossess the Hired Goods in accordance with condition 6.11;

(b) the Company shall provide the Buyer with goods to replace the Hired Goods, as soon as is reasonably practicable;

(c) the Buyer shall indemnify the Company against all of the Company’s reasonable costs incurred in order to restore the Hired Goods to a reasonable and usable condition in accordance with this condition 13.6 (including without limitation the cost of collection, replacement and restoration of the contaminated goods).

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13.7 In respect of Hired Goods, the Buyer acknowledges that:

(a) the Company is not the original manufacturer of the goods;

(b) the goods were selected by the Buyer;

(c) each item of the Hired Goods is satisfactory to the Buyer and suitable for the business of the Buyer and any intended use of each item of Hired Goods by the Buyer.

13.8 The Buyer shall on demand indemnify the Company against any Loss incurred by the Company at any time arising out of, resulting from, or in connection with the Total Loss of any of the Hired Goods.

13.9 The Buyer hereby undertakes that during the Hire Period:

(a) the Buyer shall not cause or permit any item of Hired Goods to be employed, used or operated in any manner contrary to any law or regulation;

(b) procure that each item of Hired Goods is employed, used or operated:

(i) in a skilful, careful and proper manner;

(ii) only for the purpose for which it was designed;

(iii) in accordance with and subject to all instructions issued by the manufacturer of that item of Hired Goods and any government agency or authority;

and

(iv) in accordance with and subject to all applicable laws and regulations.

13.10 On termination of the Hire Period in accordance with the Contract the Buyer shall at its risk and expense return the Hired Goods to the Company at such place in the United Kingdom as the Company requires. The Hired Goods shall be returned in a good, safe and serviceable condition and state of repair (fair wear and tear excepted) and otherwise in the condition required pursuant to the Contract, free of any charge or encumbrance.

13.11 On termination of the Hire Period, the Buyer shall no longer be in possession of the Hired Goods with the consent of the Company and the Company shall be entitled to retake possession of the Hired Goods if they are not returned in accordance with condition 13.10.

13.12 The Company may put into force and exercise all its rights and entitlements at law and may enter upon any land or premises belonging to, or in the occupation or under the control of, the Buyer where any item of Hired Goods is located for the purposes of retaking possession of that item of Hired Goods.

14. GENERAL

14.1 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.

14.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

14.3 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

14.4 Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

14.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

14.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

15. COMMUNICATIONS

15.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:

(a) (in case of communications to the Company) to its principal place of business, (as detailed on the Quotation) or such changed address as shall be notified to the Buyer by the Company; or

(b) (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of the Contract or such other address as shall be notified to the Company by the Buyer.

15.2 Communications shall be deemed to have been received:

(a) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or

(b) if delivered by hand, on the day of delivery; or

(c) if sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.

15.3 Communications addressed to the Company shall be marked for the attention of Andrew Ledgeway.

What our customers say

‘‘We get calls all the time from other companies wanting our business but I tell them that we would not even consider looking at other prices because the Customer Service we get currently is priceless!’’

M CARE HOME

‘‘Andway provide an excellent service. I
feel I have a fantastic relationship with
the customer service staff I deal with on a
daily basis. No complaints at all’’

GMA Group

‘‘We have dealt with Andway now
for many years. They are a proactive
company, always looking to help and
search out new opportunities to supply
competitively priced goods to the care
sector’’

P Nursing Home

‘‘Their service is polite, professional and
prompt’’

P Nursing Home

‘‘In this ever changing world that we share
its good to deal with like minded people
and we look forward to many more years
of trading with Andway Healthcare’’

P Nursing Home

‘‘I have to applaud all the staff at Andway for the
service they provide, I am always met with politeness
and professionalism whenever I call to place or
enquire regarding orders, most of the time I deal
with Les and Rowena but on occasion I have dealt
with Rachel, Jay and Joel, each and everyone being
very helpful, nothing is a bother, I would recommend
others to use the service as my dealings with Andway
have always been exemplary’’

G Nursing Home

‘‘I am happy with the service we get particularly
because Rowena is always so very helpful’’

C V Nursing Home

‘‘Just to say that the service we recieve is at a high
standard, everyone is so polite, when when I ring for
my orders people are so very helpful’’

J House Nursing Home

‘‘I would just like to say that since joining ---------- Care Home in December 2013 the home did not
have a reputable supplier who they could count on. As I knew of Andway from previous employment
and when I contacted and asked for their help with an emergency item this was with me within 24
hours which was fantastic. All the representatives I have spoken to over the last 6 months have always
gone the extra mile to ensure what we require we obtain at super speed. The home now uses Andway
for all its supplies and even larger equipment, the service we recieve is excellent and I would always
recommend other companies to use this company’’

N Care Home

‘‘We have used Andway for over 7 years and have been
consistently happy with the assistance of their helpful
sales team, the speedy delivery of their reasonably
priced high quality products, and the impeccable
after sales care’’

N P House

‘‘Good customer service and delivery. Excellent
response when we have queries or require product
quotes’’

W & M Hall

‘‘Always helpful when phoning in with any problems -
prompt replies’’

P Nursing Home

Good Morning thankyou for the prompt call out from Andway Healthcare, their engineer came at 7.30
this morning and repaired the profiling bed. I would just like to say they were very efiecent and carried
out the work very professionally.

H Care Group

‘‘I would honestly recommend Andway, the customer service is second to none’’

MC Group

‘‘I have been ordering from Andway Healthcare for the past 16 months and I can say that we get a really
good service. extremely good quality goods and all at reasonable prices’’

MC Group

‘‘If the item I want to order is in stock I normally get delivery the next day’’

MC Group

‘‘If we do have a problem with any item, the items if under guarantee will be picked up and will be
returned - either fixed or a new item will be sent out to replace the item’’