There are some who flew through the setup without issue, but an update by series creator Rob Thomas directs backers with problems to contact customer support. They'll help get things working, or provide a refund for purchasing the movie on another service like Amazon or iTunes. On (the also Flixster-operated) Rotten Tomatoes, Veronica Mars is showing a 98 percent audience rating and 76 percent overall, so once fans can sit back and and press play, it appears they're liking what they see. Not yet familiar? An unaired version of the original pilot is available for free on iTunes, and you can get caught up on the entire series on Amazon's Prime subscription service.