The ministry vendor complaint review process contact will forward it to the appropriate procurement contact.

Step 2

The ministry vendor complaint review process contact will acknowledge receipt, register the complaint and assign a reference number within three to five business days.

Step 3

Within 30 business days the corporate procurement manager contracting will investigate the complaint and provide a written response to the complainant. The response will state the reason the complaint is denied/dismissed or the planned resolution and rationale if the complaint is merited.

If there is a delay, notification indicating the reason for the delay will be provided within 30 business days.

Step 4

If the matter is unresolved, you may pursue the Procurement Governance Office process.