SAP Investor Relations

This is where investors and analysts come for financial news and current reports. We also post news about SAP stock, corporate governance information, recordings of key presentations, and our financial calendar.

Management Report

Corporate Governance

Corporate Governance Statement

The German Commercial Code, section 289a, requires listed stock-corporations to publish a corporate governance statement either as part of their management report or on their website. The Executive Board filed SAP’s corporate governance statement on February 22, 2012, and published it on the SAP website at www.sap.com/corporate-en/investors/governance/statement.

For more information about the corporate governance of SAP, see the section titled Corporate Governance Report.

Changes in Management

In July 2011, the Supervisory Board accepted the resignation of Angelika Dammann, chief human relations officer and labor relations director. Following Angelika’s resignation, Werner Brandt, CFO of SAP, assumed the role of interim head of Global HR and interim labor relations director.

Operating Margin34.3%
Our IFRS operating margin widened 13.5 percentage points to 34.3% in 2011 (2010: 20.8%). The reduction of the TomorrowNow litigation provision had a 5.0 percentage point positive effect on operating margin in 2011; in 2010, we had significantly increased the provision, which had a negative impact of 7.9 percentage points on operating margin.

Customer Satisfaction7.7
We measure customer satisfaction using a number of indicators. Most importantly, we analyze overall satisfaction. On a scale of 1 to 10, overall customer satisfaction remains at a satisfactory level of 7.7 globally, compared to 7.6 in 2010. With these results, we have reached our target of 7.7 for 2011.

GHG Emissions490 kilotons
In parallel with the increase in our revenue, some activities required to support our business, such as travel to serve our customers, also increased, which ultimately led to an increase in our total greenhouse gas emissions. SAP’s greenhouse gas emissions increased 8% worldwide to 490.