Once a product has been purchased and the correct product has been dispatched then Silverback is not obliged to allow a customer to return the product. However if Silverback in its discretion determines the customer is better served by purchasing another product it may decide to allow the customer to return the product and purchase an alternative product. In this case the customer will be responsible for all of the shipping costs incurred to return the original product/s.

If Silverback sends the incorrect product to the customer it will send the correct product to the customer and cover all shipping costs incurred to re-send the correct item and to return the incorrect item.

Please contact customer service for more information on returning an item. Thank you.