Amazon Merchant Queries

Amazon: How do I increase product visibility on Amazon search?

Amazon is one of the most popular e-commerce platforms and if you want to be a successful business, it’s almost a given that your products have to be listed on it. But, there are thousands of products listed on Amazon. And, there’s also the ever-changing A9 algorithm in play for Amazon product search results.

So, how do you increase product visibility on Amazon searches?

Use keywords your clients would use

When selecting keywords, think like your audience! What keywords would you enter if you were looking for your product? Think like your customer and enter keywords they would use to find your product. To stand out, also use innovative keywords that a client may enter in their search. For example, if you sell barstools, you might include keywords such as “leather”, “solid wood” or “rustic” so your stools would show up in a potential customer’s search.

Make an attractive offer

Amazon automatically rates products higher in searches if an offer is included with it. Even if you decide later on to no longer provide this offer, it will still show up in your product’s sales history.

Get positive reviews

If you provide quality products and customer service and get positive reviews from your customers, Amazon will want to have your products show up in their searches. Why? If they’re providing the buying public with great products and positive shopping experiences, people will only continue to shop through them. So, happy customers mean happy Amazon!

List more products

Even Amazon recommends that you list up to 40 products! Listen to the experts and list as many products as you can; this will only generate more exposure for your eCommerce business. Remember the quantity of the product only will not help you, you need to maintain quality service while staying competitive also.

Create product bundles

By creating bundles, you give your visitors more options and more products. The customer will see more of what they’re looking for and with an assumed discount, even if it’s less shipping costs by ordering more products from you, it is one of the best ways to convince them to make a purchase.

1. When you sell products from Shopify to Amazon, can we set a different price?

Yes, we can increase or decrease price as needed.

2. If we can set a different price, is it applicable to all platforms? Shopify, Magento etc

Yes. this feature is applicable to all platforms.

3. Is there any restriction on price setup using different platforms?

No such restrictions. Usually, regular_price is used in feed and if available, sale_price is also used. And this is used in the same manner for all platforms. However, if you are using API connection to sync Shopify to Amazon, you need to be careful.

Item Type Keyword (item_type) – Selling on Amazon

What is item_type while selling on Amazon?

Amazon uses values supplied by sellers to determine where listings are visible on Amazon.com (e.g., Men’s Dress Shirts). If a seller does not provide a browse node, then Amazon will assign the product to the root node (the broadest or most general node) for the category (e.g., Clothing).

These products tend to perform less well because customers have difficulty finding and comparing them to other listings. Supplying values in item_type field help to better categorize your products enhancing the search results while selling on Amazon.

Feed Product Type for Amazon Listing

Feed Product Type

Within a template/category there are often multiple product types defined. Select a product type from the drop-down on the template tab or the a value from the valid values tab. You will find that information in the Valid Values tab in Inventory File Templates for each template to help you make a proper Amazon listing.

Including the Feed Product Type in your feed/template

In a few cases where the feed_product_type is required, the value will be completed automatically (these templates only have one valid Feed Product Type)
In other cases, you may have to set the value yourselves by selecting from a list of valid values.

BTG Table Guide for Amazon Feed Creation

Why is Browse Tree Guide Needed?

BTG Tree is required to display your products to particular branch of Amazon product categories. BTG consists of recommended_browse_nodes. recommended_browse_node is the id of Amazon’s category branch. You need to include this in product feed to list your product in particular category of amazon.

BTG:-It is a tree containing a set of rules. This is used to assign products to particular categories online in Amazon.com. BTG table differs according to the region.

The Browse Tree Guide is a tool to assist you in merchandising your products effectively online.

In the Browse Tree Guide, you will find three standard columns:

Node ID: Refers to the identification number associated with the specific browse path.

Node Name: Each point in the browse path is called a browse node. This column lists the name of each browse node.

Terms to Use: Lists the field name and correct term required in order to have your product show in the associated browse path. For example, the entry “item_type_keyword:hand-towels” indicates that the term “hand-towels” should be added to the “item_type_keyword” field.

Following table shows Node ID and item_type_keyword in from BTG Table

Having a problem finding the BTG for your Amazon marketplace, you can find BTG Table list of the USA here.

Maximize Product Feed Performance

You can generally get the best of overall feed processing performance by following these guidelines. Product feed performance also depends upon which platform your eCommerce is based on and which merchant feed you are creating. So, you may need to be specific regarding these.

Make sure that your product feed matches the specifications provided by the merchant.

Your products must have all the required attributes but providing values for optional attributes will help in maximizing product feed performance.

Follow the best practices of listing on a specific merchant and create product feed according to that.

Avoid submitting a lot of feeds with only a few records in each of them. When possible, combine the data into larger feeds.

Include only the products you are updating, not your entire inventory.

Upload one feed of the same type not more than once every 20 minutes. Allow more time between larger feeds.

Amazon: Why is my Product Id Type field blank?

Solving Product ID Type field blank for Amazon feed

The product id type field looks at product id number and assigns GCID / UPC / EAN according to the number of digits.
According to Amazon:

The standard-product-id must have a specific number of characters according to type: GCID (16 alphanumeric characters), UPC (12 digit number), EAN (13 digit number) or GTIN(14 digit number). Please ensure that leading zeros do not get lost when the file is exported from excel to text. This can be accomplished by formatting the numbers in these cells as text, and double checking your .txt file to ensure that no errors have occurred while exporting your file.

Therefore, you can create a UPC attribute (for example), attach it to all items and then map it to product id type:

Amazon: How do I set a manufacturer?

Setting manufacturer as brand in product feed

The manufacturer field, for simplicity is pulled from an attribute ‘brand’ (most cases they are the same). Here’s what you can do to override it.deleteAttribute manufacturersetAttributeDefault mfg as "Your Manufacturer"mapAttribute mfg as manufacturersetParam localized_name "manufacturer"

If you are having some difficulty in implementing the advanced commands, please feel free to contact us.

Customizing Feeds with Advanced Commands

How to remove product variations from the feed?

Removing product variation is similar or same as including parent products only in the feed. At times, you only need to list the parent products and remove the product variations from the product feed. Following the advanced command mentioned below helps in removing variations from the feed.

rule noVariations(*)

mapAttribute price to g:price

This will remove the variations and indicate each product as an individual.

After removing variation from the products, you’ll also need to make changes in the price so you need to map your local price attribute to the g:price attribute.

If you are confused or get some unexpected results while removing the product variation, please feel free to contact our support team.

How to create a feed with parent products only?

Create feed with parent products only

Sometimes, you need a feed with only parent products. In that case, you need to use the following advanced commands:

rule noVariations(*)

mapAttribute price to g:price

This will remove the variation and include only parent products in a feed.

In case of WooCommerce, you have a price set for the parent product. After the first code removes the variable products from your feed, the second command will set the parent product price as default for product listing in feed.

How do I change the featured image for a product in the data feed?

If you’ve created an attribute or field nvg-image, you will need to map Attribute nvg-image as g:image_link.

*Just an FYI that g:image_link is Google attributes, so enter the command as is. To remove the featured image, click here.

When changing the main image for other merchants, please check the merchant attribute (to replace g:image_link if needed) on the attribute mapping section and use that attribute on the command given above. This way you can change featured image in product feed.

If you want to remove the images for the entire feed, deleteAttribute feature_imgurl mapAttribute nvg-image as g:image_link

If you removed the featured_imgurl attribute mapping, it won’t automatically search and map. To do that, you need to use the mapAttribute command and in the advanced commands box, type: mapAttribute nvg-image as g:image_link

How can I hide out of stock items in the feed?

How to remove or hide out of stock items in the feed?

This is an important functionality to maintain your credibility and save your unnecessary expenditure for a few merchants. Listing products that you don’t have stock for is only confusing for your customers and bad for your business, unless you provide option to pre-order.

Click [Open Advanced Command] to show a text box. In this box type the following:

$hide_out_of_stock

Click Update to save the changes and then click “Get Feed” again to regenerate the feed.

How can I include Value Added Tax (VAT) in my prices?

Some merchants like Google Shopping require Value Added Tax (VAT) to be included in the price in your product feed.
In order to add VAT in price for product feed, open the advanced command box in our plugin and type:

rule discount(1.2,*)

This will increase all regular prices by 20% (ie. multiply current prices by 1.2). You can change the rate as desired.

Just as you would increase the price of the product this command will also help you to decrease the regular price of your products. Suppose you had to increase it by 20%, you would simply use:rule discount(.80,*)

General Plugin Queries

Product Feed File Upload: What does it mean?

Product Feed File Upload: What is it?

When the delivery method is “file upload” is it still automated.. or do u have to go and click “upload” like a live URL always stays up to date?

Not really. File upload means uploading a csv or txt files. The feed is updated within the site and our plugin cannot push the updates to merchants

However, ExportFeed allows you to keep your product feed file updated on your server with the Automatic Feed Update Schedule Interval even for the merchants which allow the File Upload method only.

Direct Products Upload: What is it?

If your eCommerce is connected to the merchant like Amazon using the API connection provided by ExportFeed plugin or app, then you can select the product list and directly upload them to the merchant. This adds the benefit of regularly updating your products on the marketplaces unlike the file upload method.

Facebook Feed Queries

I want to know how to get the feed to upload to Facebook so I can start to run dynamic ads

In such case, you can ask for feed URL to the client and the feed URL can be found in manage feed section. The feed will open in the browser tab in case of XML feed. You can view source feed and check attributes like price, title, description, link, category, availability. Brand, MPN, etc. if they are available, you can ask them to try uploading and in case of any error, report back to us with errors.

WooCommerce

I have around 1k products on eBay. I would like to export all these products and list them in WooCommerce, which will include all the images, description and prices. Is this possible with this plugin?

Our plugin only works with the products export from platform to merchants and not from merchants to platform. So we will not be able to help with such request. Basically, importing to WooCommerce, Shopify, or any other supported platform is not possible with ExportFeed products and services.

Feed setup

I really need help setting up ExportFeed.

How we help for Feed Setup with personalized demo?

When you schedule a personalized demo, we invite you to share your screen and create the type of product feed that you need for your desired merchant. Please note that we offer a 1 time free feed setup even if you are using trial plan of ExportFeed.

Why we ask for a subscription payment and use automatic renewal system?

Our products work to connect two different external systems in order to improve your sales and we need to continually work on our products to keep up with both systems and their updates and changes. Two systems that we need to keep up with:

1. The platform that your eCommerce site is developed.

2. The merchant that you send your product feeds.

3. With the subscription payment and automatic renewal only we are able to provide you uninterrupted service.

Due to the feed requirements and even occasional glitches in the systems, data feed may not perform as expected and you get error reports. This issue needs to be addressed and we’re always there to take care and solve those issues.

Some of the merchants have specific feed requirements and sometimes you may have specific requirements. Our support team will work to help you meet those.

Why Should I Go With You Guys?

Other than the fact that we think we offer a pretty sweet product, here are some other things you might want to consider:

With our product there is ONE dashboard to view ALL of your products on EVERY platform you have your products listed on;

Our Shopping Cart Product Exporter takes all the manual work out of adding your products to other merchants’ sites;

Whenever you add new products to your site, it’s automatically uploaded to every merchant you’re linked up with! (no seriously, it’s almost magical);

You will be able to see how your products are faring in different markets;

We are probably the coolest keeners you’ll deal with and will help you every step of the way.

So don’t waste any more time dealing with this shopping cart and that shopping cart and connecting this to that. Order ExportFeed now and let us do the work for you, or if you want to do a free trial, start your trial now.

And don’t worry – once you decide we are the coolest thing since sliced bread, you won’t lose all of the product information you’ve got on all of these online merchants! We said we’ve got your back and everything will stay where it is!

How does ExportFeed works?

To put it simply, The Shopping Cart Product Exporter (ExportFeed) takes your products and adds them to major online merchants so that when someone does a search for your product on that site (e.g. Amazon), it will now show up there!

To explain a little further, our exporter takes your existing shopping cart, with all of your products’ information, and produces an ‘export’ data feed. This data feed is then sync’d or uploaded to other online merchants so that your products will show up in THEIR search engine.

So, if you are selling stuff online on your own site, and have all of this information you’ve painstakingly entered and don’t want to manually add this to multiple sites, Shopping Cart Product Exporter is your solution. Sound too easy? We know. (But it is.)

Nothing happens after I select a merchant to create feed

The first step of creating your product feed is to select a merchant from our 40+ supported list, after you have installed the ExportFeed plugin. But, what if the merchant selection doesn’t work? You should follow these steps.

Why is my Attribute List empty?

Our plugin’s “Attribute Mapping” list is generated from WooCommerce / Shopify / BigCommerce or other cart software attributes. One must create attributes (via Products > Attributes) and link them to WooCommerce products for the mapping to succeed.
See WooCommerce_Attributes

Also, if you are creating your product feed for Shopify or BigCommerce based stores using our Cloud Service, it is a rare case that your shop sync was incomplete. Please let us know in this case and we’ll add your shop in the sync schedule or check if there was some other issues.

1. In ExportFeed plugin, Navigate to Manage Feeds > edit the feed
2. Open the advanced command box found near the bottom of the page
3. Within this box, enter the following:set attribute_granularity to 0
4. Click Update and then Get Feed for immediate changes.

Explanation:
It appears that the “WooCommerce Google Product Feed” plugin creates “age group” and “gender” attributes with value of “default” within the WP database. Even after this plugin is disabled, our plugin still detects these values. To tell our plugin to “stop looking for additional attributes”, enter the above command.

Google: The gender is showing as default despite it appearing as male or female in the product attribute. How do I resolve this?

Sometimes, the plugin detects the previously saved attributes. This might be due to our plugin detecting the value saved at some point of time.
To resolve this, add set attribute_granularity to 0 command in the ‘Advanced Commands’ box and click on ‘Update’.
The command above basically tells the plugin to not search/find extra attributes from the WordPress wp_postmeta table.

Does the Google shopping feed do custom_label_0, custom_label_1, etc.?

Yes! On the Create New Feed page, under “Show Additional Attributes” you can find options to map to these custom labels.
Alternatively, you can set these attributes to static values with the advanced command:

Google: Do I need to create feeds for multiple categories?

This question is answered best by Google:

Being specific will help improve your data quality and in turn ensure that offers are presented in the right category. When viewing the taxonomy, try to navigate to the most specific category that still covers all the products being submitted.

For instance, if you are submitting MP3 player chargers use the category MP3 Player Chargers. Conversely, if you are submitting multiple types of chargers use the category Chargers.

Google: How do I resolve missing brands or other Google Merchant Center issues?

Upon submission, Google will provide you with errors reports for a failed feed upload for the missing unique identifiers( GTIN, brand, MPN). Two of threeunique product identifiers are required for uploading into Google Merchant. Here’s how to set brand in your feed using ExportFeed:

a) If you sell products from other vendors, the best way to include this is to create a WooCommerce attribute (via Products > Attributes) called “Brand” with your brand values (examples: Kodak, Google, L’Oreal). In each product that you want to be exported, attach the created brand attribute.

b) Alternatively, if you sell custom goods, it is possible to set all of the brand values to a default value (example: Your Store Name). To do this, open the advanced command box in our plugin, and type:

setAttributeDefault brand as "Your Store Name"

c) Make sure “brand” is selected and mapped to g:brand in the drop down menus. By default it is already mapped.

Does the Google Product Feed only support Google USA or Google.com?

Google Product Feed only for Google USA?

Not at all! Google product feeds are supported in multiple countries and they have some particular requirements that need to be met on the data feed.

Our customers can upload their feeds to all countries that the Google Merchant Program supports. For example, we currently have a client specializing in women’s makeup and skin care products that upload their product information to the US, Canada, UK, Australia and New Zealand, all with separate feeds, and all from the same shopping cart!

We format Google product feed specifically for each country and set it up so that you’re able to choose the currency, shipping and pricing requirements. Additionally, you can upload your existing shopping cart information to MULTIPLE countries for Google Shopping! Talk about being productive!

Google Merchant WooCommerce Export

To date – the following countries are listed as supported:

Country requirements

To include your items in Google Shopping, your items must meet the following guidelines:

Google Shopping Australia:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in Australian dollars (AUD), including all applicable taxes and charges except shipping.

Google Shopping Brazil
– Products must be listed in Portuguese.
– Product landing pages must be in Portuguese.
– Product prices must be listed in Brazilian Reals (BRL), including all applicable taxes and charges except shipping.

Google Shopping Czech Republic:
– Products must be listed in Czech.
– Product landing pages must be in Czech.
– Product prices must be listed in Czech crowns (CZK), including all applicable taxes and charges except shipping.

Google Shopping France:
– Products must be listed in French.
– Product landing pages must be in French.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Germany:
– Products must be listed in German.
– Product landing pages must be in German.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Italy:
– Products must be listed in Italian.
– Product landing pages must be in Italian.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Japan:
– Products must be listed in Japanese.
– Product landing pages must be in Japanese.
– Product prices must be listed in Yen (JPY), including all applicable taxes and charges except shipping.

Google Shopping the Netherlands:
– Products must be listed in Dutch.
– Product landing pages must be in Dutch.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Spain:
– Products must be listed in Spanish.
– Product landing pages must be in Spanish.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Switzerland:
– Products can be listed in English, German, French, and/or Italian.
– Product landing pages must be in the same language as the products in the feed. For example, if you list your products in German, you must link to landing pages in German.
– Product prices must be listed in Swiss Francs (CHF), including all applicable taxes and charges except shipping.

Google Shopping UK:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in pounds sterling (GBP), including all applicable taxes and charges except shipping.

Google Shopping US:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in US dollars (USD).

Product Listing Ads for Austria:
– Products must be listed in German.
– Product landing pages must be in German.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Product Listing Ads for Belgium:
– Products must be listed in French or Dutch.
– Product landing pages must be in the same language as the products in the feed. For example, if you list your products in French, you must link to landing pages in French.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Product Listing Ads for Canada:
– Products must be listed in English or French.
– Product landing pages must be in the same language as the products in the feed. For example, if you list your products in French, you must link to landing pages in French.
– Product prices must be listed in Canadian dollars (CAD) and must be exclusive of all applicable taxes, charges, and shipping.

Product Listing Ads for Denmark:
– Products must be listed in Danish.
– Product landing pages must be in Danish.
– Product prices must be listed in Danish krone (DKK), including all applicable taxes and charges except shipping.

Product Listing Ads for India:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in Indian Rupees (INR) and must be exclusive of all applicable taxes, charges, and shipping.

Product Listing Ads for Mexico:
– Products must be listed in Spanish.
– Product landing pages must be in Spanish.
– Product prices must be listed in Mexican Pesos (MXN), including all applicable taxes and charges except shipping.

Product Listing Ads for Norway:
– Products must be listed in Norwegian.
– Product landing pages must be in Norwegian.
– Product prices must be listed in Norwegian krone (NOK), including all applicable taxes and charges except shipping.

Product Listing Ads for Poland:
– Products must be listed in Polish.
– Product landing pages must be in Polish.
– Product prices must be listed in Polish złoty (PLN), including all applicable taxes and charges except shipping.

Product Listing Ads for Russia:
– Products must be listed in Russian.
– Product landing pages must be in Russian.
– Product prices must be listed in Russian rubles (RUB), including all applicable taxes and charges except shipping.

Product Listing Ads for Sweden:
– Products must be listed in Swedish.
– Product landing pages must be in Swedish.
– Product prices must be listed in Swedish krona (SEK), including all applicable taxes and charges except shipping.

Product Listing Ads for Turkey:
– Products must be listed in Turkish.
– Product landing pages must be in Turkish.
– Product prices must be listed in Turkish lira (TRY), including all applicable taxes and charges except shipping.

Google Trusted Stores

Google Trusted Stores: during the trial period the trusted stores badge doesn’t show, so how do I know it’s working properly?

The Google Trusted Stores badge will not be visible during the monitoring period of 28 days and/or 500 orders. Users will know the code is working by testing and validating the code found in the Google Trusted Stores dashboard. Because the badge code is implemented on all pages, users can also manually view the source of any webpage and search for “begin: Google Trusted stores”, which is the start of the JavaScript badge code.

Note: Google has phased-out the Google Trusted Stores program to move ahead with the Google Customer Reviews program. Here, you will find the information about Google Customer Reviews.

License and Feed Limitations

Technical Requirements to use plugin on WordPress site

ExportFeed offers a lot of benefits to the online retailers who wish to practice multi-channel marketing and increase their revenue. Though, we have tried to keep the plugin flexible enough regarding the technical requirements, some of them are still mandatory.

PHP Version: 5.6 or above

PHP Memory Limit: 512 MB+

Permission Level:

Files: 644

Folders: 755

CURL/ Fsocket: Enable

In case of any conflict

Check if there is any minifier plugin installed in your site.

Check if Rocket loader is enabled in your CloudFlare account.

Contact our support team in such case. They’ll help you resolve this.

In case of Firewall Security

There may a firewall, security feature or antivirus program blocking connection to our servers. Please ensure the plugin/software is disabled.

For users with Sucuri hardening, please add a .htaccess file in the plugin root directory to allow execution of PHP files.

How do I upgrade to pro?

We’ve provided the trial version and even free version of our products. If these versions do meet your requirements of a product feed management plugin – Great! If not, you’ll need to upgrade to the Pro version.

We differentiate the Free version, the Trial version and the Pro version through license keys. You can get your Pro version license key to use ExportFeed with much flexibility and priority support. from WordPress ExportFeed

In order to get a Pro license key – simply visit here and choose a suitable package for you.

What’s the difference between the Free Version, 7 Day Trial and Commercial?

So what’s the difference between these versions? Let us spell it out for you!

Download the trial version to see all the awesomeness that awaits!

Free Version: You can download the free version of the ExportFeed plugin to test out the waters and see if this is what you’re looking for. It includes:

50 – 100 SKUs exported per feed, no automatic feed update;
Whenever you make changes to the exported products, that information can be automatically updated to whichever online merchant you’ve synched withFREE VERSION IS AVAILABLE HERE FOR DOWNLOAD

7 Day Trial: Our commercial version unlocked for 7 days. It includes:

Unlimited products on unlimited feeds (some merchant restriction apply);
During the 7 days, as you make updates to your product information, that data will be automatically synchronized with the products on whichever platform you’ve synced with;
When the 7 days expires, the commercial version will expire and you will be reverted to the free trial version7 DAY FREE TRIAL IS AVAILABLE HERE FOR DOWNLOAD

Commercial Version: The big kahuna! Ok, that’s lame, but you get what we mean. You get everything:

Unlimited products on unlimited feeds;
For as long as you’re our customer, your product information will be automatically synchronized with whichever online merchants you’ve uploaded your products to!
We think you should go with the commercial version, but hey, that’s just us! ?

Is there a limit to feed size?

After purchasing a license key, there is no limit to how many products can be generated in a feed; any limitations would be server-dependent (PHP timeouts or limited bandwidth).

If you are generating a feed with a number of products, and don’t see a feed afterwards, look under Manage Feeds. It may just be that your browser is blocking the pop-ups!

In certain cases, if your product attribute is set to in-stock and the quantity of stock is not defined, you may generate feed files without any product information. If so, you can use the advanced commands to set the quantity for products and regenerate the feed files.

How do I activate my license key?

Obtain a 7 day trial or single site license key here OR ask us for one (provide your full name and email) 🙂 You will receive an email from our system with the key. Insert the key into the text field, click save and refresh the page shortly after.

Why doesn’t my license key work?

License key not working? Check these issues

Please ensure you are using the full license key, which includes the text “Single-“, “7daytrial-“, etc as well as the generated numeric value.

Try saving the key once again and then refresh the entire page.

If it still doesn’t save the license key, then please press Ctrl+shift+R on Windows And if you’re on Mac , hold down ⌘ Cmd and ⇧ Shift key and then press R.

Direct execution and access of PHP files from the plugin’s directory is required. A quick way to check: Select a Merchant Type from the drop down menu, if nothing happens afterwards, follow the suggestions below to resolve.

Please ensure all directories and subdirectories have at least a permission of 755 (but not 777) and that all files have permission 644.

Reconfigure any .htaccess files that may be coded to deny *.php files from executing on your server (or follow suggestion #4 below)

For users with Sucuri hardening, please add an .htaccess file in the plugin root directory to allow execution of PHP files.

Lastly, there may a firewall, security feature or antivirus program blocking connection to our servers. Please ensure the plugin/software is disabled, or contact us to know what server to open connections to.

If the license key still doesn’t save, please note the error message near the top of your screen and shoot us an email. We’ll get it resolved as soon as possible.

Merchant Help Package

Requirements for Merchant Help Package

With the merchant help package, we provide you all the information you need to list your products on a specific merchant. Apart from that, we also setup your product feed and perform optimizations as requested by you. However, to get this service from us, you need to meet the following requirements.

License Provisions

If you check the pricing plan of you’ll get the information about all the services that you are entitled to with the pro version of the plugin and application subscriptions. However, there are applicable limitations with the type of license that you have.

Merchant Based limitation:

If you are subscribed to Single Merchant Package, your Merchant Help Package will be limited to that particular Merchant.

You can get merchant setup help and feed setup for up to 10 Merchants within the period of one year.

Time Based Limitation:

If you are subscribed to annual package and it is about to expire, your Merchant Help Package will also expire along with the annual package unless you decide to update.

If you update the annual package, your merchant help package will be updated to a term of one year from the time of your purchase.

If you are subscribed to Monthly or Quarterly package, your Merchant Help package will expire with the Monthly or Quarterly package unless you decide to renew those packages.

Rapidcart Issues

Invalid Token error?

Issue: When I try to refresh the product list, I get “Invalid Token” error. How can I solve the problem?

Plugin/ App should be installed on WordPress/Shopify to sync it with rapidcart. Please make sure that the plugin is installed in your backend. Also, saving the token is necessary. Contact us for Rapidcart Token.

All products are showing out of stock?

Feed returns 0 products?

Issue: I created feed but it returns zero products. Why?

In ExportFeed cloud, the shop must be synced before the feed creation. If after installation, the feed returns ‘0’ products, then it might be the case of shop not synced yet. The solution would be to let the products and categories of your shop sync with our cloud.

You’ll get the email notification after the sync is complete, then you can proceed with selecting your sales channel and creating product feed.

If your shop has already synced before, you can contact our support through live-chat to initiate the shop sync process.

Please note that the shop is only synced once for the trial users. So, if there are product changes related to inventory quantity or other information, make sure to change them before uploading the products to marketplaces.

If you suspect that there may be other reasons, please contact our support team.

Supported Merchants and Countries

WooCommerce

I have around 1k products on eBay. I would like to export all these products and list them in WooCommerce, which will include all the images, description and prices. Is this possible with this plugin?

Our plugin only works with the products export from platform to merchants and not from merchants to platform. So we will not be able to help with such request. Basically, importing to WooCommerce, Shopify, or any other supported platform is not possible with ExportFeed products and services.

Is my country’s currency supported?

Your prices can be modified to be in the currency for the target country. Google Shopping supports these countries for Currencies : Google Supported countries

Each merchant (Amazon, Google, Bing) will react differently with currency settings – on their side (some want the currency values, others don’t) – however, our plugin will export your native currency as you have it configured.

To export a data feed without currency (ie. price only), use the advanced command: set currency as false
To apply different currency values, use specific country currency code. for eg: set currency as CAD

You may need to use the rule discount to adjust the currency prices after converting currency value.

What merchants are supported?

Merchants supported by ExportFeed

Currently ExportFeed supports 40+ high performing merchants to help you sell more products through multi-channel marketing. To check the complete list of supported merchants, please visit this link: http://www.exportfeed.com/supported-merchants/

Additionally, if you do not find the merchant where you want to list your products, you can contact us with the product feed specifications of that merchant. We’ll definitely look into the possibilities of helping you with those also.

Troubleshooting

Why can’t I upload products to my Etsy account using the Etsy plugin?

If you are connecting WooCommerce store to Etsy account using our Etsy plugin, but getting error messages, it is possible that these two might be the cases:

Your Etsy connection details may be incorrect
This can happen if you are new to the Etsy platform. Please check your Etsy connection details and try to connect ExportFeed with your Etsy account again.

You have just created your Etsy shop so your profile isn’t completed
This is mostly the case. ExportFeed plugin fetches your details from your Etsy account. Most of the time, shipping is not set on the new Etsy accounts. So, you need to set your shipping settings on your Etsy shop.

Note: Etsy API uses flat shipping profile. So, if you have created a calculated shipping profile, please create a flat shipping profile. Then, go to Shipping Configuration and fetch the shipping template again to use the flat shipping profile as default. Check some more Etsy feed upload error details here.

Feed Error: Extra content at the end of the document

Issue: Unable to access the feed due to “error on line abc at column xyz: Extra content at the end of the document”

Solution: Please increase the PHP memory limit of your server. The problem arises from the plugin automatic updates not completely generating the feed. We usually recommend a PHP memory limit of 512MB which is safe and sufficient.

How do I speed up exports / Why am I getting timeouts?

It is taking xx hours to export my 10,000+ items – how to speed up product exports?

Welcome to the world of unindexed, unoptimized and non-tuned WordPress installations! 🙂
Consider when you have thousands of items, this actually results in 10’s of thousands of row in your database. Normally, all is fine with this – except for when you want to really quickly read and parse the tables (like when you want to export products! )

For example, a customer with 11,000 items had over 700,000 rows in his database tables!

So, now we have to do a little work!
1) we need to trigger mysql to start building indexes…. if you are the web person you know roughly what this means, but if not – read up here! – https://codex.wordpress.org/Database_Description
2) the index creation takes time – as it is a background process.. we have seen from a few hours to a day or so for this to fully complete
3) indexes means ALSO when new records are created, indexes have to be updated.. so large scale imports need to be managed/planned

Anyways, if any of this is beyond you – please work with your webmaster/serveradmin/hoster to make sure this is all acceptable to them

Method #1: Chunk the results:
Chunking means we just pause between creating results, give the timeouts, etc. time to reset and then move on… in this case its a simple command:
advanced command: $max_custom_field = 5000 (or another number – usually 1/5th of the total population of products – don’t forget the variations!)

Method #2: Make the DB faster:
Basically, this is the indexing we discussed above..
Ask your webmaster/server operator to:

Index the meta_key column of wp_postmeta
(NOTE: We recommend you perform backups, properly plan this, etc.. it is not a common activity, however it is something we recommend for anyone experiencing timeouts,etc.)

Why is the category lightbox (or browser window) is blank?

Sometimes you see ‘no categories’, or ‘freezing’ when you click the category field

First, you should double check that your Store’s categories are set up and your products are properly categorized.
There are two reasons why your categories may not be shown.

1) If you have many categories, they may simply just take time to load. If you see a blank category list, exit the box by clicking away and then check it again in a few seconds.

2) The other likely cause of this is a plugin conflict or theme error.
Notable conflicts: Any caching plugin & some themes may interfere with the plugin. Disabling the plugin/theme may resolve the issue.

To verify, you might enter Firefox’s web console (Tools > Web Developer > Web Console) and reload the page.
If you see any messages in red (before you even click the category box) then you have caught where the problem occurs.
These messages will likely tell you where the error is happening, but if it’s too garbled to read, feel free to contact our support and we will attempt to interpret it.

Why aren’t my feeds updating (Fatal error: Allowed Memory Size)

Feeds not updating and getting a fatal error about memory size?

Issue: When manually updating feeds from the Manage Feeds page, the message appears: Fatal error: Allowed memory size of xyz bytes exhausted.Reason: An application ( Product Feed) is loading more memory than what the PHP server can handle in one process.

Solution 1: Increase the PHP memory limit. Start by doubling the current value.
WordPress users. In the wp-config.php file, find or add the following:
define(‘WP_MEMORY_LIMIT’, ‘512M’);
Note: Increasing this limit only works if your host allows it

Why is product export freezing at xx%?

Product export freezing at a certain percent?

An updated version of the plugin addresses many freezing and speed issues. So if you are not using the latest version, we strongly recommend you to upgrade first.

The issue: I am getting the exports timing out at: 25, 60, 80%, etcReasoning: The plugin searches for any and all product data associated with your products: tags, custom fields, attributes, descriptions, etc… The following advanced command tells the plugin to only search/pull 1000 custom fields rather than 50000 fields (default). Note this value controls the number of exported custom fields and NOT number of products.

Solution 1: Type in the advanced command box: $max_custom_field = 500
Update and then Get Feed. Lower the number should the plugin freeze again.Note that missing custom fields in the feed may be attributed to this command, in which case the $max_custom_field value should be increased.

Solution 3: In v3.1.1.10 or later, the plugin now searches for even more Post Meta Data. To limit the postmeta lookups, enter the advanced command: set attribute_granularity to 0 (the default value is 5, meaning the plugin will search through all postmeta data)

Why is the plugin’s Create New Feed page blank?

After installing the latest version, clicking on the ‘Product Feed’ option in the menu loads a blank page

This behaviour is consistent with a firewall, security feature or antivirus program blocking connection to our servers. Please ensure the plugin/software is disabled, or open connections to https://shop.exportfeed.com

Also in some cases, it can fixed by changing the PHP version to 5.3+ if you do not have this version already.

If you still get this error after applying the mentioned fixes, please let us know.

How do I set up CRON in my server?

1. Login to your hosting cPanel.
2. In your cPanel, you will find an option to schedule your cron jobs.
3. Set up the cron script to run every 5 minutes. The minute, hour, day of month, month, day of week fields should be filled out as: */5 * * * *
4. Add cron command to run as:
wget -O /dev/null “https://xxx.com/index.php?option=com_cartproductfeed&task=updateAllFeeds”
5. Save the process.

The CRON job is set now. Please contact us in case of any difficulties.