topic I don't get answers from support. in Announcementshttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/677758#M37000
<P>I don't get answers from support<SPAN>&nbsp;I talked through videochat 5 days ago (Ticket&nbsp;</SPAN><A href="https://support.upwork.com/hc/requests/27268110" target="_blank" rel="noopener ticket">#27268110</A><SPAN>) to staff and they said they'll contact me in 48 hours, but there were no updates.</SPAN></P>Tue, 10 Dec 2019 10:36:45 GMTmsileenus2019-12-10T10:36:45ZTesting video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/257712#M16515
<P><SPAN style="font-weight: 400;">We recently began testing a new method for verifying freelancer’s profile details. Unfortunately, sometimes we see fraudulent profiles, and to prevent this, on occasion we need to verify the information a freelancer has included in their profile. With this new program, some freelancers may be asked to join a brief video chat with an Upwork representative. During this video call, which should take less than 3 minutes, our representative will ask a few questions to confirm some of the information entered by the freelancer on his/her profile. </SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">If you are selected for this test, the request to join a video chat will be sent to you via email. Simply follow the instructions outlined in that message to join our representative for the call.</SPAN></P>
<P><BR /><SPAN style="font-weight: 400;">This program is still being tested, so we're not expanding it to all freelancers or clients at this time. We're evaluating this program as part of our ongoing efforts to protect all our users and better ensure Upwork is <U>the</U> trusted environment for freelancers and clients to connect and collaborate. </SPAN></P>Thu, 06 Oct 2016 21:32:02 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/257712#M16515garnorm2016-10-06T21:32:02ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258264#M16524
<P>This is amazing Garnor. Thank you!</P><P>&nbsp;</P><P>Can I have a suggestion please? Is it possible to&nbsp;extend the program to confirm the information about spoken languages freelancers list under their profile? That would be really amazing. I see a lot of contractors who come to the forum and write their first threads with weird and crazy English sentences. They often have "English: Excellent"&nbsp;under their profiles.</P><P>&nbsp;</P><P>I know there's tests out there to verify this information, but honestly speaking the tests are not enough because sometimes it's easy to cheat, but if there's a way that an Upwork representative&nbsp;can SPEAK to them while they're being verified, this gives enough information for Upwork to decide whether their statements are correct or not, and adjust that piece of information&nbsp;accordingly.</P><P>&nbsp;</P><P>Imagine how amazingly the platform will improve&nbsp;if clients know&nbsp;in advance that people&nbsp;who bid on their jobs and list excellent English skills in their profiles are really excellent English speakers.</P><P>&nbsp;</P><P>Best regards,<BR />Wassim</P>Sat, 08 Oct 2016 19:36:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258264#M16524creativedigit2016-10-08T19:36:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258348#M16526
<P>Hi&nbsp;Wassim,</P>
<P>&nbsp;</P>
<P>Thank you for sharing this suggestion. While I can see some positive results from confirming users' info in this way, I don't expect our team will consider making this improvement in the near future, for a number of factors that come into play when testing a specific skill. Duolingo tests include a video feature&nbsp;and are far more adequate than any other manual assessment&nbsp;of users' skills. Our team will keep working to ensure users provide honest and accurate information in their profiles.</P>Sun, 09 Oct 2016 09:44:30 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258348#M16526vladag2016-10-09T09:44:30ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258382#M16527
<P>This sounds nice. May I suggest you also check out <A href="https://community.upwork.com/t5/Clients/Upwork-getting-flooded-with-fake-freelancer-profiles/m-p/258152" target="_self">this thread</A> and consider imposing more serious sanctions (such as&nbsp;withholding payments) to freelancers that create fake profiles and/or state fake credentials. I'd also suggest focusing on automatic means of assesing freelancer profiles as 3 minutes of video chat seems like a lot of resources.</P>Sun, 09 Oct 2016 12:11:39 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258382#M16527odeskos2016-10-09T12:11:39ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258596#M16528
<P>Wassim: Duolingo uses human-proctored exams that require the test taker to be on video at all times. There is no practical way to beat the exam. Test takers must present government-issued ID. The test result are quite precise, not just pass/fail. They provide a certificate, linked to the official Duolingo site, which score passing test takers on a scale of one to ten, with a clear explanation about what their score means.</P><P>&nbsp;</P><P>It is a sophisticated, impartial assessment of a real person's language proficiency. I've been through it myself.</P><P>&nbsp;</P><P>I think it already fills the need you're asking about, or am I missing something?</P>Mon, 10 Oct 2016 13:55:38 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258596#M16528prestonhunter2016-10-10T13:55:38ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258662#M16529
<P>OMG that's incredibly amazing Preston I didn't know this bit of information. How do I apply for it and how much does it cost?</P>Mon, 10 Oct 2016 17:55:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258662#M16529creativedigit2016-10-10T17:55:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258665#M16530
<P>Wassim:</P><P>When Upwork introduced it, it was free, then it was $20.00.</P><P>&nbsp;</P><P>I think it costs $50.00 now.</P><P>&nbsp;</P><P>You can go to my profile page and see my blue English proficiency badge from Duolingo.</P><P>Be sure to scroll down the page to see the certificate.</P><P>&nbsp;</P><P>You can sign up to take the test at Duolingo.com, and Upwork will interface with Duolingo to include your certification on your profile page.</P>Mon, 10 Oct 2016 18:06:51 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258665#M16530prestonhunter2016-10-10T18:06:51ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258666#M16531
<P>Thanks Preston. I did so before reading your reply. Many thanks mate!</P><P>&nbsp;</P><P>I like your picture quite a lot. It's incredible that you scored 100%. I tried to take a practice test and got "Intermediate". I think it's too hard for non-natives to rank high, however your score is stunning!</P>Mon, 10 Oct 2016 18:20:11 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/258666#M16531creativedigit2016-10-10T18:20:11ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/260599#M16555
<P>I was verified by this new method - I believe it would be a really good idea if Upwork wouldn't block the account prior to sending a request for this type of verification. To me, it's a very weird idea and unfriendly approach.</P><P>Which is more so, when I see lots of evidently spam clients' accounts created, spam job ads posted (last couple days at least).</P><P>Today, I and other freelancers have met fraud client blatantly trying to steal passwords from freelancers - and they're still not blocked. I think that prompt reaction to such cases would add more to the trusted atmosphere here, on Upwork.</P>Sun, 16 Oct 2016 15:19:08 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/260599#M16555jimka2016-10-16T15:19:08ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/262790#M16582
<P>I was selected for a video chat and for the most part it went smoothly. There was one problem, however; I wasn't notified that I needed to complete a video chat until after I had made my first proposal. The result was that my proposal was automatically canceled, and my account was put on hold until I completed the video chat. When I did complete the chat and release the hold on my account, my proposal remained cancel but my connects were not refunded.</P><P>&nbsp;</P><P>Based on that experience, I think the process could be improved. One option might be to hold the account immediately after account creation. By holding the account immediately, the freelancer won't be able to spend connects on proposals until after they release their hold. This saves the freelancer from wasting connects.</P><P>&nbsp;</P><P>Another option might be to refund connects that are wasted through automatic cancellation of proposals. That is, when the account is put on hold, the number of connects used on the active proposal could be added back into the freelancers account.</P><P>&nbsp;</P><P>A third option might be to keep the proposal active but prevent the freelancer from making new proposals. Alternatively, cancel the proposal but allow the freelancer to reactivate it if the job posting is still active when the hold is released.</P><P>&nbsp;</P><P>Again, I think the video chat verification process is fine in general, but it seems odd that I'm penalized as a new user by having the first proposal I made get canceled.</P><P>&nbsp;</P><P>Christopher</P>Sat, 22 Oct 2016 02:39:27 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/262790#M16582cyorir2016-10-22T02:39:27ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/262834#M16583
<P>Hi Christopher,</P>
<P>&nbsp;</P>
<P>Thanks for your feedback, I'll share it with the team. Please note that not all users are required to go through video verification, and a temporary hold is placed on accounts of users whose profiles warrant additional verification. The temporary hold by design prevents all account activity, including the submitted proposals.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Sat, 22 Oct 2016 07:52:01 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/262834#M16583vladag2016-10-22T07:52:01ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/264170#M16600
<P>Couldn't agree with you more.</P><P>&nbsp;</P><P>My account was approved only to get "suspended" right when the first client is asking for my approval for the job after we discussed all the details.</P><P>&nbsp;</P><P>How does it make me feel and look - I'm a professional when I come to invest my time and expect to be treated appropriately.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Then I get a message in the panel to make the video chat but the chat representative is holding me for almost 35 minutes to tell me that I have to sent government Id and proof first and only then a video chat?</P><P>&nbsp;</P><P>Waste of time.</P><P>&nbsp;</P><P>Very dissapointing.&nbsp;</P>Tue, 25 Oct 2016 21:02:45 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/264170#M16600imthenapo2016-10-25T21:02:45ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/264243#M16605
<P>Hi Nadav,</P>
<P>&nbsp;</P>
<P>Please, refer to the latest response to your ticket for clarifications. Also, make sure to update your profile picture with an actual photo of yourself.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Wed, 26 Oct 2016 04:42:40 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/264243#M16605kochubei_valeria2016-10-26T04:42:40ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/264753#M16621
<P>You really should lock the accounts prior to submitting bids. &nbsp;Very annoying to find a gig you really want, submit a bid, and then find out your account is locked and they bid retracted by Upwork.</P>Thu, 27 Oct 2016 14:38:50 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/264753#M16621bobfakes2016-10-27T14:38:50ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/265179#M16632
<P>This week I was excited to set up an Upwork profile. I was eager to get going and submitted proposals on a few projects. The whole process took a few hours.</P><P><BR />Today my account was suspended pending a video profile verification. Not bad.<BR />However, I was told that since the account was suspended, all of the proposals I had sent were cancelled and those connects I used to make the proposals were also lost.</P><P><BR />So this process is buggy. It harms Upwork in that now people seeking freelancers will randomly see profiles and proposals just cancelled for no apparent reason which weakens Upwork's credibility. &nbsp;It harms the Clients because now proposals they may have been considering are gone.</P><P><BR />It harms the freelancer's credibility in that a new proposal is suddenly gone. What is the client going to think? A freelancer can't easily explain why it happened and the client doesn't really care. All they know is that your proposal and account were cancelled. It's like going on a first date for dinner and not bringing any money.</P><P>&nbsp;</P><P>If you must suspend account activity, please do so. But please do not withdraw and force the resubmission of proposals. The system also needs to refund the connects that were cancelled by your decision to suspend the account without warning.</P>Fri, 28 Oct 2016 18:39:04 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/265179#M16632timholtonline2016-10-28T18:39:04ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/265219#M16633
<P>re: "However, I was told that since the account was suspended, all of the proposals I had sent were cancelled and those connects I used to make the proposals were also lost. So this process is buggy."</P><P>&nbsp;</P><P>Technically, I don't know if it is "buggy"... if this exactly how Upwork management wants the process to work, then technically it is not a bug.</P><P>&nbsp;</P><P>But it makes no sense at all.</P><P>&nbsp;</P><P>Anybody frustrated or perturbed by this every right to be.</P><P>&nbsp;</P><P>Identity verification is great. Do identity verification.</P><P>&nbsp;</P><P>But don't retract somebody's ongoing contract or pending proposals that they sent prior to being asked for identity verification.</P><P>&nbsp;</P><P>If you want to verify somebody's identity, then do it before they are allowed to do anything. Or do it in such a way that anything they have going is fair game and remains in force, unless they actually FAIL identity verification, in which case Upwork should just go ahead and wipe out their account.</P>Fri, 28 Oct 2016 20:15:25 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/265219#M16633prestonhunter2016-10-28T20:15:25ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/265223#M16634
<P>Some tips for other people to AVOID being flagged for identity verification:</P><P>&nbsp;</P><P>Do NOT use a black and white photo.</P><P>&nbsp;</P><P>Do NOT use the same photo for your Upwork profile that you use for your LinkedIn profile. Take a new, unique photo for your Upwork profile.</P><P>&nbsp;</P><P>Try not to look like a movie star. Even if in real life you really do look like a movie star. Especially if you have the same name as an actual movie star.</P><P>&nbsp;</P><P>It's not your fault your parents gave you that name. But you can make thing easier on yourself if you start out with... maybe a less glamorous, less cool photo. You can always change it to a cooler photo of yourself later.</P>Fri, 28 Oct 2016 20:21:57 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/265223#M16634prestonhunter2016-10-28T20:21:57ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266015#M16648
<P>Hello,<BR /><BR />I was selected to verified with video chat after my first proposal. Unfortunately, my computer isn't equiped with a video camera. How am I supposed to take this video call this way ? I understand the need to verify the profile details but I'm stuck for now.</P><P>&nbsp;</P><P>What should I do to confirm my identity ?</P>Mon, 31 Oct 2016 11:49:32 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266015#M16648hota2016-10-31T11:49:32ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266048#M16650
<P>Hi Cedric,</P>
<P>&nbsp;</P>
<P>Please follow up on the notification you received and our team will assist you further.</P>Mon, 31 Oct 2016 13:47:39 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266048#M16650vladag2016-10-31T13:47:39ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266098#M16652
<P>Good day! Please verify my page.</P>Mon, 31 Oct 2016 15:52:21 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266098#M16652dmytroand2016-10-31T15:52:21ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266154#M16653
<P>Hi Dmytro,</P>
<P>&nbsp;</P>
<P>Please, refer to the notification that was sent to you earlier today for instructions and links you need to complete your profile verification. You can find that notification in your email inbox or <A href="https://support.upwork.com/home" target="_blank">on this page</A> under my requests.</P>Mon, 31 Oct 2016 17:17:17 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266154#M16653kochubei_valeria2016-10-31T17:17:17ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266527#M16659
<P>Hi. While I agree with the idea of identity verification and am open to a video chat, I'm really disappointed that you chose you use a chat service that doesn't work across all platforms. Join.me doesn't support Linux or Android and I don't own a Windows or Apple device. I guess I can understand Linux, maybe, but no Android support for your chosen video chat service is a little much.</P>Tue, 01 Nov 2016 16:21:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266527#M166590xandrew2016-11-01T16:21:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266651#M16662
<P>Hi Andrew,</P>
<P>&nbsp;</P>
<P>Please, click the link in the email notification you received and an agent will help you connect. This chat is supported on Android so there shouldn't be any issues.</P>Tue, 01 Nov 2016 20:40:08 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266651#M16662kochubei_valeria2016-11-01T20:40:08ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266866#M16666
<P>Thx for the reply. Here's how it went for me: I was sent a link to Join.me by the support agent on Zendesk. After realizing that Join.me doesn't work on Linux, I asked if I could use my phone to perform the verification and was told that it only worked on Apple devices. Sorry, wish I'd taken a screenshot. I'll try again and refer to this conversation.</P>Wed, 02 Nov 2016 14:31:59 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266866#M166660xandrew2016-11-02T14:31:59ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266892#M16667
<BLOCKQUOTE><HR />Tim H wrote:
<P><BR />Today my account was suspended pending a video profile verification. Not bad.<BR />However, I was told that since the account was suspended, all of the proposals I had sent were cancelled and those connects I used to make the proposals were also lost.</P>
<P>&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>Tim,</P>
<P>&nbsp;</P>
<P>We appreciate your feedback and we are working on improving the process to make sure freelancer proposals don't go to waste. Meanwhile, connects that were used for withdrawn&nbsp;proposals will be returned.</P>Wed, 02 Nov 2016 15:34:02 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266892#M16667kochubei_valeria2016-11-02T15:34:02ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266907#M16668
<P>Keep mandatory the SKype id &nbsp;so that both can be verify.. My skype id : <SPAN style="font-weight: 400;">**Edited for </SPAN><A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/td-p/3" target="_blank"><SPAN style="font-weight: 400;">Community Guidelines</SPAN></A><SPAN style="font-weight: 400;">**</SPAN></P>
<P>&nbsp;</P>
<P>better to get verify.</P>Wed, 02 Nov 2016 16:27:26 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/266907#M16668abhijit31982016-11-02T16:27:26ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267564#M16679
I have the same problem as Andrew M. I can't verify my account for more than one week. Video option in join.me android application doesn't work. I can't even find the button for video chat! And I have linux system on my computer. Join.me doesn't work too. What should I do? I'm very disappointed, I waste my time in useless trying to verify my account.Fri, 04 Nov 2016 09:17:39 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267564#M16679bufitta2016-11-04T09:17:39ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267568#M16680
<P>Hey</P><P>&nbsp;I'm ready for video chat</P>Fri, 04 Nov 2016 09:28:01 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267568#M16680tech_onclick2016-11-04T09:28:01ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267578#M16681
<P>Hi Aleksandra,</P>
<P>&nbsp;</P>
<P>Please avoid creating additional tickets and follow up on the original notification you received from our team, so we could assist you further.</P>
<P>&nbsp;</P>Fri, 04 Nov 2016 09:55:55 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267578#M16681vladag2016-11-04T09:55:55ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267580#M16682
<P>Hi Monika,</P>
<P>&nbsp;</P>
<P>I see you completed the verification process and your account was resumed by our team recently.</P>Fri, 04 Nov 2016 10:01:40 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/267580#M16682vladag2016-11-04T10:01:40ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/268291#M16692
<P>Hi,</P><P>&nbsp;</P><P>I've been through this verification process as a new user and I just wanted to provide some quick feedback. I was able to setup a meeting almost immediately after I received the email. Everything was smooth and I was verified.</P><P>&nbsp;</P><P>As you already know from other complaints, the only big issue is that I lost all of my active proposals during this process and I had to write them again which is kind of upsetting. A fix on this issue is really needed.</P><P>&nbsp;</P><P>On the bright side, I got some extra connects,&nbsp; which is nice.</P><P>&nbsp;</P><P>Also, have you considered adding this information (as verified user) to our profiles?</P><P>&nbsp;</P>Sun, 06 Nov 2016 19:39:25 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/268291#M16692designoncloud2016-11-06T19:39:25ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/268399#M16700
<P>You can call me for verification. Please call.</P>Mon, 07 Nov 2016 02:36:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/268399#M16700fahadtariq322016-11-07T02:36:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/268659#M16704
<P>Hi Fahad,</P>
<P>&nbsp;</P>
<P>Please, refer to the notification that was sent to you yesterday and follow the instructions and links in it to start the verification process.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Mon, 07 Nov 2016 18:31:29 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/268659#M16704kochubei_valeria2016-11-07T18:31:29ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/269911#M16730
<P>Hello!<BR /><BR />I want to verify my account, but can't do via webcam, any other alternative?</P><P>&nbsp;</P><P>Thanks,</P><P>Nes</P>Fri, 11 Nov 2016 05:12:31 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/269911#M16730nesttle2016-11-11T05:12:31ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/269941#M16731
<P>For reasons beyond my understanding, I&nbsp;received a private message from Nes L asking me how to verify their&nbsp;account without a webcam.&nbsp;</P><P>&nbsp;</P><P><FONT color="#FF0000"><EM>I</EM></FONT> have no idea - Upwork, can you communicate with these people that you want to verify??</P>Fri, 11 Nov 2016 08:15:57 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/269941#M16731iaabraham2016-11-11T08:15:57ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/269946#M16732
<P>Hi Nes,</P>
<P>&nbsp;</P>
<P><SPAN>Please note the video chat is supported on Android and iOS, just use the same link from&nbsp;the notification email to contact us. If you have any other questions, please follow up on the notification ticket you received.</SPAN></P>Fri, 11 Nov 2016 08:31:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/269946#M16732vladag2016-11-11T08:31:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271762#M16750
<P>hello sir. i have not done anything. due to this problem i can't submit my proposals. as i checked my account is all right. i don't have any file for this problem. i am searching jobs to do.&nbsp;</P>Wed, 16 Nov 2016 16:49:58 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271762#M16750prameet272016-11-16T16:49:58ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271771#M16751
<P>Hi Prameet,</P>
<P>&nbsp;</P>
<P>The team sent you a notification earlier today with detailed instructions and links to complete your verification. Please, follow those steps to resolve the issue with your account.</P>Wed, 16 Nov 2016 17:06:04 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271771#M16751kochubei_valeria2016-11-16T17:06:04ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271786#M16752
<P><SPAN>This sounds nice. May I suggest you also check out </SPAN><A href="https://community.upwork.com/t5/Clients/Upwork-getting-flooded-with-fake-freelancer-profiles/m-p/258152" target="_self">this thread</A><SPAN> and consider imposing more serious sanctions (such as&nbsp;withholding payments) to freelancers that create fake profiles and/or state fake credentials. I'd also suggest focusing on automatic means of assesing freelancer profiles as 3 minutes of video chat seems like a lot of resources.</SPAN></P>Wed, 16 Nov 2016 17:33:17 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271786#M16752mingchengro2016-11-16T17:33:17ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271966#M16755
<P>steps.. where.. plz provide the steps</P><P>&nbsp;</P>Thu, 17 Nov 2016 06:27:33 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271966#M16755prameet272016-11-17T06:27:33ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271968#M16756
<P>yap.. i have got but. don't know where to video chat. my account has suspended.. due to this i am not able to submit proposals</P><P>&nbsp;</P>Thu, 17 Nov 2016 06:29:51 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271968#M16756prameet272016-11-17T06:29:51ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271998#M16757
<P>Hi&nbsp;Prameet,</P>
<P>&nbsp;</P>
<P>Please follow the instructions our team shared with you in the notification you received yesterday, which you can access by going to your<A href="https://support.upwork.com/hc/en-us/requests" target="_self"> requests page</A>&nbsp;or by using the link another agent shared&nbsp;on the ticket you created yesterday.&nbsp;</P>
<P>&nbsp;</P>
<P><IMG src="https://community.upwork.com/t5/image/serverpage/image-id/6758i2AFF401B1230408A/image-size/original?v=v2&amp;px=-1" border="0" alt="Request.png" title="Request.png" /></P>Thu, 17 Nov 2016 11:10:00 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/271998#M16757vladag2016-11-17T11:10:00ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273602#M16781
<P>I am going to try video call&nbsp;</P><P>&nbsp;</P><P>So Can you help me?</P>Tue, 22 Nov 2016 06:01:02 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273602#M16781kevin06052016-11-22T06:01:02ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273609#M16783
<P>Hi Kevin,</P>
<P>&nbsp;</P>
<P>I see you have replied to the notification the team sent you about your profile verification. Please, click the link in that same notification to access video chat.</P>Tue, 22 Nov 2016 06:25:47 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273609#M16783kochubei_valeria2016-11-22T06:25:47ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273844#M16789
<P>I cannot imagine how this verification method is good for your community.</P><P>&nbsp;</P><P>I am new to Upwork -- I signed up yesterday and my profile was swiftly approved.&nbsp;This morning at 8:15AM I got an email saying my profile is live and I should start submitting proposals. Just over an hour later I got <EM>another</EM> email stating that my account is suspended and to click a <EM>masked link</EM> to join a video chat where I will need to&nbsp;provide information that will verify my identity.</P><P>&nbsp;</P><P>Despite my reservations I proceeded, and after 10 minutes of just trying to get the video chat to work, I was asked ONE question -- what is my address -- that was&nbsp;being matched against the address I provided in my profile. Frankly, I refused to provide the rep with my full address because this all feels so scammy.</P><P>&nbsp;</P><P>Thanks for the extra connects but that doesn't exactly&nbsp;make up for the time spent having to re-write the proposals that were automatically withdrawn when you suspended my account, and&nbsp;the awkwardness of explaining to the client why it was withdrawn.</P><P>&nbsp;</P><P>I get that you are trying to strengthen the quality of your membership base, but might I suggest rethinking&nbsp;this&nbsp;entire process so that we&nbsp;can be confident&nbsp;in the platform we are joining, rather&nbsp;than drumming up privacy and security concerns.&nbsp;</P>Tue, 22 Nov 2016 21:41:30 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273844#M16789bekah-wilcox2016-11-22T21:41:30ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273872#M16791
How do you get the the video chat to verify you identificationWed, 23 Nov 2016 00:41:35 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273872#M16791julespc2016-11-23T00:41:35ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273873#M16792
<P>I got an email with a questionable link.</P><P>&nbsp;</P><P>First I had to&nbsp;chat (keyboard only) with a rep and then she sent me a Join Me link for the video chat.&nbsp;</P>Wed, 23 Nov 2016 00:43:33 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273873#M16792bekah-wilcox2016-11-23T00:43:33ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273897#M16794
<P>Hi Julius,</P>
<P>&nbsp;</P>
<P>A notification was originally sent to you on November 10. You can still find it in your email&nbsp;inbox and access the link to the chat there. I see that the team is also assisting you via a new ticket you submitted.</P>Wed, 23 Nov 2016 02:22:04 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273897#M16794kochubei_valeria2016-11-23T02:22:04ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273929#M16795
<P>for which reason is it needed to chat. i couldnot understand so i did not care about that video chat</P>Wed, 23 Nov 2016 06:24:47 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273929#M16795prameet272016-11-23T06:24:47ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273935#M16796
<P>Hi Prameet,</P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">Honestly, we wish this step was not needed. But unfortunately there are sometimes fraudulent profiles on Upwork and we want to better ensure our marketplace is a secure place for upstanding freelancers and clients to connect and work together. That's why&nbsp;we need to verify the information a freelancer has included in their profile.</SPAN></P>Wed, 23 Nov 2016 06:48:56 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273935#M16796kochubei_valeria2016-11-23T06:48:56ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273961#M16797
<P>Good day,<BR />Can you test my page please, i've been suspended.</P>Wed, 23 Nov 2016 08:36:12 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273961#M16797myhyt_sergey2016-11-23T08:36:12ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273969#M16798
<P>Hi&nbsp;Sergey,</P>
<P>&nbsp;</P>
<P>I see you have successfully verified your profile earlier today and our team sent you a confirmation message on the original&nbsp;ticket.</P>Wed, 23 Nov 2016 10:12:58 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/273969#M16798vladag2016-11-23T10:12:58ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274024#M16801
<P>I like this idea. &nbsp;And would be happy to be a test person.</P><P>&nbsp;</P><P>Michele</P>Wed, 23 Nov 2016 14:13:27 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274024#M16801quette2016-11-23T14:13:27ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274035#M16802
<P>Hello,</P><P>&nbsp;</P><P>Could you test me please? I have been suspended. Tried to contact support but to no avail. I have been waiting for 3 days for a reply from upwork but no one has contacted me yet.</P><P>&nbsp;</P><P>Regards,</P><P>Musaab E. Abdalla</P>Wed, 23 Nov 2016 14:57:01 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274035#M16802thesabby2016-11-23T14:57:01ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274039#M16803
<P>Hi Musaab,</P>
<P>&nbsp;</P>
<P>I see our team responded on two additional tickets you created and you only recently responded on the original ticket you received. Please follow the link from the notification our team sent, which I can confirm hasn't expired, and complete the verification call.&nbsp;</P>Wed, 23 Nov 2016 15:10:48 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274039#M16803vladag2016-11-23T15:10:48ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274346#M16811
<P>Please verify my account.</P>Thu, 24 Nov 2016 18:04:21 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274346#M16811elmardev2016-11-24T18:04:21ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274378#M16813
<P>Hi Elmar,</P>
<P>&nbsp;</P>
<P>Please follow the steps I've shared in my previous replies on this thread and use the link our team sent you to initiate the video call, and verify your profile.</P>Thu, 24 Nov 2016 19:55:14 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274378#M16813vladag2016-11-24T19:55:14ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274512#M16820
<P>I am ready to verify me on video&nbsp;</P>Fri, 25 Nov 2016 09:22:40 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274512#M16820ashwani012016-11-25T09:22:40ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274514#M16821
<P>Hi&nbsp;Ashwani,</P>
<P>&nbsp;</P>
<P>Please use the link our team shared in the notification you received in order to initiate the video call.</P>Fri, 25 Nov 2016 09:28:17 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274514#M16821vladag2016-11-25T09:28:17ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274657#M16825
<P>Hi Sir</P><P>&nbsp;</P><P>What should I do verify me?</P><P>&nbsp;</P>Fri, 25 Nov 2016 18:07:18 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274657#M16825stewartking2016-11-25T18:07:18ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274660#M16826
<P>hello</P><P>I am Daniel Morris.</P><P>I am ready</P><P>&nbsp;</P>Fri, 25 Nov 2016 18:15:15 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274660#M16826danielmorris10012016-11-25T18:15:15ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274719#M16829
<P>Hi Daniel,</P>
<P>&nbsp;</P>
<P>The team sent a notification directly to you earlier today and you should be able to access it in your email inbox. Please, click the link in that notification to complete account verification.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Fri, 25 Nov 2016 21:37:28 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274719#M16829kochubei_valeria2016-11-25T21:37:28ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274833#M16833
<P>Hello.</P><P>Nice to meet u.</P><P>I am Mamoru Saito from Japan.</P><P>My account is blocked and I got email from upwork.</P><P>There was a link.</P><P>So I visit this homepage.</P><P>Can you help me?</P><P>Thank you.</P>Sat, 26 Nov 2016 11:23:24 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274833#M16833mamoru-saito2016-11-26T11:23:24ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274894#M16835
<P>Mamoru,</P>
<P>&nbsp;</P>
<P>Please click the link which will direct you to your ticket, or click <A href="http://www.support.upwork.com" target="_self">here</A>&nbsp;to access your customer support ticket.</P>
<P>&nbsp;</P>
<P>-Lena</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Sat, 26 Nov 2016 17:00:56 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274894#M16835lenaellis2016-11-26T17:00:56ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274956#M16839
<P><SPAN>&nbsp;&nbsp;</SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Mon, 28 Nov 2016 20:48:29 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/274956#M16839mattmargolin2016-11-28T20:48:29ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275019#M16840
<P>Hi Matt,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear you found the verification process inconvenient. Sometimes an additional ID verification is needed and a user is required to submit a photo ID and a recent billing statement. You can learn more about the process <A href="https://support.upwork.com/hc/en-us/articles/211067788-Identity-Verification" target="_self">here</A>. Rest assured your personal information is safe and secure with us and the purpose of this verification is to ensure trust on the marketplace.</P>
<P>&nbsp;</P>
<P>It looks like you have successfully verified your identity and should be able to apply for jobs now.</P>Sun, 27 Nov 2016 04:21:00 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275019#M16840kochubei_valeria2016-11-27T04:21:00ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275134#M16843
<P>Respected Sir/Madam,</P><P>&nbsp;</P><P>I am ready for&nbsp; video &nbsp;chat profile verification.</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P>Sun, 27 Nov 2016 16:16:02 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275134#M16843viraj7072016-11-27T16:16:02ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275214#M16850
<P>Hi Viraj,</P>
<P>&nbsp;</P>
<P>Please, refer use the link in the notification the team sent you earlier today to complete your profile verification.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Sun, 27 Nov 2016 20:13:27 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275214#M16850kochubei_valeria2016-11-27T20:13:27ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275252#M16851
<P><SPAN>Please verify my account.</SPAN></P>Sun, 27 Nov 2016 22:30:24 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275252#M16851i_polushin2016-11-27T22:30:24ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275268#M16852
<P>Hi Ivan,</P>
<P>&nbsp;</P>
<P>Please, refer to the notification that was sent to you yesterday with instructions on how to verify your account.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Sun, 27 Nov 2016 23:38:04 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275268#M16852kochubei_valeria2016-11-27T23:38:04ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275269#M16853
<P><IMG src="https://community.upwork.com/t5/image/serverpage/image-id/6850i0ECC0EA970BDD5E7/image-size/original?v=v2&amp;px=-1" border="0" alt="Новый точечный рисунок.jpg" title="Новый точечный рисунок.jpg" />I have clicked&nbsp;several times</P>Sun, 27 Nov 2016 23:45:01 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275269#M16853i_polushin2016-11-27T23:45:01ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275301#M16854
<P>Ivan,</P>
<P>&nbsp;</P>
<P>Please, reply directly to that email and the team will assist you with your issue.</P>Mon, 28 Nov 2016 04:11:37 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275301#M16854kochubei_valeria2016-11-28T04:11:37ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275304#M16855
<P>Will you guy's do this to verify clients, too?</P>Mon, 28 Nov 2016 04:29:08 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275304#M16855nikkigaskins2016-11-28T04:29:08ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275490#M16859
<DIV class="lia-quilt-row lia-quilt-row-forum-message-main"><DIV class="lia-quilt-column lia-quilt-column-20 lia-quilt-column-right lia-quilt-column-main-right"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-right"><DIV class="lia-message-body lia-component-body"><DIV class="lia-message-body-content"><P>I am ready to verify me on video&nbsp;</P></DIV></DIV><DIV class="lia-message-labels lia-component-labels">&nbsp;</DIV></DIV></DIV></DIV><DIV class="lia-quilt-row lia-quilt-row-forum-message-footer">&nbsp;</DIV>Mon, 28 Nov 2016 20:09:49 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275490#M16859ahmedageb2016-11-28T20:09:49ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275498#M16860
<P>Hi Ahmed,</P>
<P>&nbsp;</P>
<P>Please, refer to my reply to your comment <A href="https://community.upwork.com/t5/New-to-Upwork/Re-Account-on-Hold-Video-Verification-Requested/m-p/275072#M5515" target="_blank">here</A>. The notification with instructions on how to verify your account was sent to you about a week ago. Use the link in it to verify your account.</P>
<P>Thank you.</P>Mon, 28 Nov 2016 20:23:15 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275498#M16860kochubei_valeria2016-11-28T20:23:15ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275978#M16880
<P>Hi All, the link for my video chat profile is not working, can you help me please.</P><P>&nbsp;</P><P>Best regards.</P>Wed, 30 Nov 2016 04:17:31 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275978#M16880hectorgmx2016-11-30T04:17:31ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275987#M16881
<P>Hi Hector,</P>
<P>&nbsp;</P>
<P>If you have any issues accessing the chat, please reply to the notification directly and let the team know. They will assist you with the issue.</P>Wed, 30 Nov 2016 05:00:11 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/275987#M16881kochubei_valeria2016-11-30T05:00:11ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276229#M16890
<P>Too bad some people, like me, would rather not send videos around. Now I find my profile suspended and with no possibility of closing it via the regular form.</P>Wed, 30 Nov 2016 20:42:51 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276229#M16890loboto32016-11-30T20:42:51ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276254#M16892
<P>Hi Matteo,</P>
<P>&nbsp;</P>
<P>If you haven't already, please reply to the notification and the team will assist you with your concerns about the video verification.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Wed, 30 Nov 2016 22:07:07 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276254#M16892kochubei_valeria2016-11-30T22:07:07ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276256#M16893
<P>What notification? I just want do delete my account, why is it even inhibited to begin with?</P>Wed, 30 Nov 2016 22:10:45 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276256#M16893loboto32016-11-30T22:10:45ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276302#M16895
<P>Matteo,</P>
<P>&nbsp;</P>
<P>I'll share your request to close your account with the team and they'll assist you with it.</P>Thu, 01 Dec 2016 01:24:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276302#M16895kochubei_valeria2016-12-01T01:24:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276656#M16899
<P>I can't make a video chat, so i was requested to submit my National ID photo, but Expire date also required in the submit form. I don't know other country but in Vietnam, National ID card has no expire date, Motobike Driver License also same. &nbsp;What should i do ?</P>Fri, 02 Dec 2016 10:43:55 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276656#M16899ngocamha942016-12-02T10:43:55ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276706#M16900
<P>Hi Ngo,</P>
<P>&nbsp;</P>
<P>Please, submit your ID for verification anyways and select any date in the future if there is no expiration date on the document. The team will review and let you know about the result.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Fri, 02 Dec 2016 15:39:25 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276706#M16900kochubei_valeria2016-12-02T15:39:25ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276745#M16901
<P>It is understandable that this will not only help job seekers but also to job posters. I recently joined the community and probably that's why I was picked up for a video call. I thought that it will take just 5 minutes so lets go ahead and finish it right away.</P><P>&nbsp;</P><P>But unfortunelty it seems that the tool (join.me) you have choosen is not compatible with a loots of platforms/os. Video call did not work on my Ubuntu laptop whichever browser I choose! It did not work on my iPad becuse it is not iPad Air! It did not work on my mobile! I dont think I am alone who is not using Windows or Mac desktop, so please consider about linux users also. After spending more the 30 minutes I failed to have a video call.</P><P>&nbsp;</P>Fri, 02 Dec 2016 18:38:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276745#M16901sahmed912016-12-02T18:38:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276768#M16902
<P>Hello</P><P>I ready</P>Fri, 02 Dec 2016 19:45:48 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276768#M16902firsoff_nicko2016-12-02T19:45:48ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276774#M16903
<P>Hi&nbsp;<SPAN>Saifuddin,</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>I'm sorry you ran into issues trying complete video verification. I see the team had already addressed your concerns and provided you with an alternative option.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thank you for your patience.</SPAN></P>Fri, 02 Dec 2016 20:43:50 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276774#M16903kochubei_valeria2016-12-02T20:43:50ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276775#M16904
<P>Hi Nikolay,</P>
<P>&nbsp;</P>
<P>Please, refer to the notification the team sent to you earlier today and use the link in it to complete your profile verification.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Fri, 02 Dec 2016 20:46:00 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/276775#M16904kochubei_valeria2016-12-02T20:46:00ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277023#M16907
<P>Hello, I am ready to be tested</P>Sat, 03 Dec 2016 19:48:10 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277023#M16907dudarev_ivan2016-12-03T19:48:10ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277059#M16909
<P>Hi Ivan,</P>
<P>&nbsp;</P>
<P>It looks like you have already completed your account verification. Let us know if you have any further questions.</P>Sat, 03 Dec 2016 22:33:25 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277059#M16909kochubei_valeria2016-12-03T22:33:25ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277170#M16913
<P>I am ready to verify me on video</P>Sun, 04 Dec 2016 11:24:18 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277170#M16913shubs2392016-12-04T11:24:18ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277175#M16914
<P>Can someone send me the link again, please?</P>Sun, 04 Dec 2016 11:40:43 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277175#M16914shubs2392016-12-04T11:40:43ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277176#M16915
<P>Hi&nbsp;Shubham,</P>
<P>&nbsp;</P>
<P>Please check the ticket you responded to earlier and use the link included in the message our agent posted there.</P>Sun, 04 Dec 2016 11:45:42 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277176#M16915vladag2016-12-04T11:45:42ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277299#M16917
<P>Hi, it is great idea. But this is what is happened to me:<BR /><BR />I have create my acount on Upworks for the first time 2 days ago. Yesterday, I have noticed that my account is suspended and email to yoin the chat and go through the procedure of video call identity confirmation etc. It was time consuming, I went through the process, and get my account set active. I made one proposal, and it was archived, so I had to find that job offer adn create proposal again. Ok, it was not a big deal.<BR /><BR />But today, I get account suspended again from same reason - identity verification. I join a chat again, first one than second person from support center, and finaly they put my account active again.<BR /><BR />But the problem is that now I have 8 proposals, archived by Upwork, and I can't resubmit them from archived stage. Also, connects used for proposals are wasted.<BR /><BR />So far there is no answer from Upwork Help Center (&nbsp;Request #17457873 ), and it seems that 2 days of my work of reading and placing proposals are wasted.<BR /><BR />So can someone tell me if I can expect this to hapen again, because there is realy no point that I waste time reading and creating proposals that client will not recieved.</P>Sun, 04 Dec 2016 20:12:28 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277299#M16917savo-s2016-12-04T20:12:28ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277389#M16918
I'm ready for interviewMon, 05 Dec 2016 01:11:23 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277389#M16918ernest_kai2016-12-05T01:11:23ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277447#M16919
<P>Hi Savo,</P>
<P>&nbsp;</P>
<P>I see that the team has already addressed the issue of withdrawn&nbsp;proposals and your account has already been resumed.</P>
<P>&nbsp;</P>
<P>Thank you for your cooperation.</P>Mon, 05 Dec 2016 06:08:14 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277447#M16919kochubei_valeria2016-12-05T06:08:14ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277449#M16920
<P>Hi Ernest,</P>
<P>&nbsp;</P>
<P>Please, refer to the notification that was sent to you earlier today and follow the instructions in it to verify your account.</P>Mon, 05 Dec 2016 06:17:32 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277449#M16920kochubei_valeria2016-12-05T06:17:32ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277598#M16933
<P>My profile is suspended, I am unable to get it back</P>Mon, 05 Dec 2016 18:04:19 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277598#M16933anuragsharma362016-12-05T18:04:19ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277642#M16937
<P>Hi Anurag,</P>
<P>&nbsp;</P>
<P>I see that you received&nbsp;a notification a couple of days ago with information about your account suspension and instructions for how to resolve this issue. The team has also directed you toward that notification today.</P>Mon, 05 Dec 2016 20:19:37 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277642#M16937kochubei_valeria2016-12-05T20:19:37ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277959#M16942
<P>Hello,<BR /><BR />Can we speak?</P>Tue, 06 Dec 2016 18:34:11 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277959#M16942aditya_pandya2016-12-06T18:34:11ZRe: Testing video chat profile verificationhttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277971#M16943
<P>Hi Aditya,</P>
<P>&nbsp;</P>
<P>It looks like you have completed your profile verification already.</P>
<P>&nbsp;</P>
<P>Thank you for your cooperation.</P>Tue, 06 Dec 2016 19:00:41 GMThttps://community.upwork.com/t5/Announcements/Testing-video-chat-profile-verification/m-p/277971#M16943kochubei_valeria2016-12-06T19:00:41Z