Performance Quality and Service

LeadershipTiP-Ed Online

This program provides a compendium of precise and detailed information combining elements that are arguably the three primary ingredients for success in any business. Included are techniques and discussion to help the viewer incorporate new tactical, measurement, and quality initiatives into everyday operations. Further, the program contains details that aid in attainment of Joint Commission readiness, which requires healthcare organizations to standardize quality.

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Identify quality aspects of Lean Six Sigma and The Joint Commission’s tracer methodology. (The Joint Commission was formerly known as the Joint Commission on the Accreditation of Healthcare Organizations or JCAHO.)

Recognize the importance of system-wide performance initiatives.

Synthesize an operating plan based on the fact that customer and employee satisfaction are directly correlated with each other.

Details

COURSE LENGTH: 1 Hour

ACCREDITATION TYPE: ASRT - Technologists CREDIT HOURS: 1

ACCREDITATION TYPE: CBRN- Nursing CONTACT HOURS: 1.6

Target Audience

The target audience is radiology
administrators. All other healthcare leaders may also benefit from this
presentation.