Ongoing Recruitment at Mtn Nigeria 20th April, 2018

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Switch Operations Engineer
Location: Lagos

Job Description

To implement network integration and resolve faults on the core network Ensure value is created by resolving BTS Network fault promptly for network efficiency and escalate unresolved faults to HLS.

Track, monitor, and resolve faults using approved switch processes and procedures and the Ericsson Exchange Library.

Provide network surveillance, problem resolution, monitoring, controlling, escalating and dispatching of all network elements and ensure that MTN network faults (Fixed Network) are resolved to company requirements. Also improve network performance by providing real time and prompt resolution to all network faults on MTNN network.

Analyse and report Traffic and Measurement. Implement change requests/planned work, using switch procedures. Monitor exchange performance statistics and generate weekly reports. Monitor and acknowledge all alarms from all network elements such as Core Transmission and Power Networks.

Conduct Real Time Performance Monitoring of all network elements and provide daily reports, indicating actions to be carried out to improve network quality. Perform NMC duties as instructed by NMC Fixed Exchange Coordinator, e.g., correlation of outages, adjustment of availability parameters, follow up and clearing of specific network faults.

Escalate all faulty devices or hardware detected after troubleshooting (which cannot be resolved remotely) to the field support engineers and contractor for replacement, in order to improve network performance.

Provide ideas and feedback on software tools, procedures and improvements to NMC functionality of Fixed Exchange Operations. Ensure proper monitoring and implementation of all network changes according to the organisation processes and procedures.

Resolve subscribers’ problems and faults on Switching and Fixed Lines problem from Call Centres, dispatching all unresolved faults to the Fixed Exchange Coordinator.

Provide regular update on MTNN performance and other network issues to the Management, Call Centre, Sales and Distribution, Marketing and other relevant departments in MTNN.

Act as interface and provide access reference number to MTN Contractors, Field Engineers, Operational Maintenance Center Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN locations.