We have an opportunity for a Customer Experience Assistant to join the team in our Innovation centre in Portsmouth. You will join us ona part time, temporary basis covering a period of maternity leave starting December 2018 working Monday to Friday 12:30pm - 5:00pm (flexibility will be required to meet the needs of the business). You will receive an hourly salary of £8.21 per hour (£9,605 p.a.) plus fantastic benefits.

About theCustomer Experience Assistant role:

Making sure our customers have the best experience in our innovation centres is a real team effort and as a member of the centre management team, you’ll be a key part in this. You will welcome everyone to Portsmouth Technopole.

This part time position reports to the Assistant Centre Manager. At Portsmouth Technopole the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service, a warm welcome and a freshly brewed tea or coffee when they need it.

That’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you’ll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

- Friendly, informal and flexible working environment - so you can make the most of your home and your work life

- We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career.

- We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

Our Customer Experience Assistant key roles and responsibilities:

- Be the first and last point of contact for our customers and their guests

- Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner

- Responsible for opening the centre in the morning and closing the centre at the end of the day

- Manage keys and passes (activation/ deactivation) for customers

- Handle all daily incoming and outgoing mail for customers

- Answer all incoming questions and requests via phone, email or at reception

- Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed

- Support the Centre Manager with event planning and hosting

- Monitor the meeting room agenda and act as a host for our coffee morning and external events

- Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online

What we’re looking for in our Customer Experience Assistant:

- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image

- Pro-active

- Great IT skill with experience of using a range of technology

- Conscientious and efficient with an eye for detail and pride in their work

- Great as part of a team as well as working on your own when the need arises

- Flexible – willing to do what it takes to make the centre a success

If you would like to join our team as our new Customer Experience Assistant then please click ‘apply’ today, we would love to hear from you!

Closing date: Sunday 25th November 2018

We are an equal opportunities employer and welcome applications from all backgrounds.

We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.