Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

On July 10, 2010 I went to Jumbo Hollywood Kia after talking to a salesman Arthur Alexander concerning a 2007 Toyota Tacoma Arthur told me that he had the truck on another lot and gave me a printout that he had previously emailed me with the contact info concerning the truck. This printout clearly stated that Jumbo Auto and Truck Plaza was the contact for this Truck and had the price of the truck listed on it. Arthur told me I could have both the truck and title on July 15, 2010.

I purchased the Toyota Tacoma vin # 3TMKU72N27M011183 on my personal visa on July 10, 2010 one payment of $18,000.00 us dollars. They gave me the visa receipt stapled to the printout and asked me to come back on Monday July 12, 2010 to pickup the paperwork with the import companies name on it as I was taking the truck out of the USA.

On July 15 the shipper that I employed contacted Jumbo to pickup the vehicle and was told that neither the vehicle nor the title was available.

Since then I have been in contact with Jumbo talking to the salesman Arthur, the sales manager Kevin Love, office manager Joanne, the Owner's brother Jonathon Levy (purchaser) and the owner Joe Levy all of whom have promised me a refund but will not process my visa refund.

The salesman Arthur told me that the title for the truck was not available; the owners son told me that the truck did not pass the mechanical inspection and could not be purchased at the auction (I did not know that the truck was at auction. I was told they were the owners of this truck.)But who knows what the truth is.

Jonathon Levy then sent me emails of other trucks he said he could get me. However after them lying to me about owning the truck I do not want to deal with them on any other vehicles. Also he wanted more money in order to get me a replacement truck. I told him No and he told me they would refund my money.

After numerous phone calls and emails they are just playing with me and have still not refunded my money back to visa even thought they have asked for the visa # numerous times they also wanted the security code on the back. When I phone they keep me on hold and put me through to various answering machines and just hang up.

I have contacted the police in the area and have a police file # 331008-130626. So here it is they have my money and I have never received my truck nor my refund and they have promised a complete refund many times but have not given one.

On Aug 12 after numerous calls to Jumbo Joe Levy the GENERAL MANAGER /OWNER of Jumbo Hollywood Kia finally took my call he pretended to be the salesman Arthur and after a few minutes of talking he then told me he was Joe Levy the owner he promised a refund would be put through within 15 min of the call and would send an email to me confirming this. There was no refund ever put through. Copies of the emails that I received from Joe Levy the owner are attached.

I have filed a dispute with RBC Visa on July 17, 2010. I also have filed complaints with BBB, Florida consumer affairs, US Trade commission, KIA USA, the Dept of Motor Vehicles in Florida and Brower county consumer protection. Jumbo Hollywood KIA has not responded to any of these complaints.

On Sept 3, 2010 I received a call from KIA USA one of the companies I have complained to and they told me they contacted Frank (a new general manager with Jumbo Hollywood Kia) Frank told them that I stopped payment on the Visa after I purchased the truck. I never stopped payment on anything the funds were taken from my visa on July 12 and I to this day have never received any truck or any refund.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.