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Strategic Change Management in the Public Sector. An EFMD European Case Book

Strategic planning is supposed to give many opportunities to public managers in designing and promoting change and innovation. Strategy implementation, however, is probably the area scoring the highest degree of failure in public organizations. The book presents 11 different international cases of strategic change management processes in public organizations from 11 different European countries. From all these real cases we can learn what to do and which mistakes to avoid in managing strategic changes.

Every case faces a different area of innovation: from new organizational structuring to different performance evaluation systems, from improved customer relation approaches to innovative public–private partnerships. Every managerial innovation is presented in its design and implementation phases, both evaluating final impacts and ascertaining the explanatory drivers conducive to better performances. Different public sector organizations are considered: local governments, public utilities, health care agencies and mass transports.

The book is aimed at readers who want to better understand strategic change management approaches in public administrations, for those who are interested to learn from evidences, for trainers and professors looking for European cases for class discussions, for policy makers searching for new ideas and change approaches.

Francesco Longo is Associate Professor at the Public Management and Health Care Department of the Bocconi University, Italy. He is also the Director of the Research Center in Health Care Management of the Bocconi University. His research interests include health care management, public service provision, network and governance. He has written a number of books and articles about public management and health care management.

Daniela Cristofoli has a PhD in Business Administration and Management at Bocconi University, Italy, and is research fellow at the Public Management and Health Care Department of the Bocconi University. Her research interests include strategy, corporate governance and stakeholder management both in public and private sectors.