Member Service Representative
Salary

Pay for Member Service Representatives in the United States sits in the ballpark of $13.53 per hour. In the world of Member Service Representatives, overall income ranges from $21K near the bottom to $40K at the top; this can include more than $2K from bonuses and more than $3K from profit sharing in exceptional cases. While the specific employer and tenure impact pay for this group, geography is the most influential factor. Most workers in this position report high levels of job satisfaction. While close to a fifth report receiving no health benefits, a strong majority do receive medical coverage, and the larger part have dental, as well. Men are in the minority of survey respondents, with female Member Service Representatives making up 78 percent. The data for this snapshot was collected from individuals who took PayScale's salary survey.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

Member service representatives need to have good computer skills. It is important to have knowledge of Microsoft Office software. They may be asked to enter data, file information, or answer phones. So it is important they are well rounded and can adapt to any situation. The hours of a member service representative varies; they may be required to work during the day, in the evenings, weekends, and/or holidays. This is an hourly position that can be full time or part time depending on the companies needs.

Most companies require member service representatives to have a high school diploma, although a college degree may be preferred. Some companies require sales experience.

Member Service Representative Tasks

Handle incoming phone calls from members and other departments to research errors and member issues.

Listen, identify, and recommend products and services to help meet members' needs.

Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative

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Member Service Representatives often transition into Banking Branch Manager positions, for which compensation tends to be much higher. On average, Banking Branch Managers earn $51K per year. Member Service Representatives typically move into roles as Assistant Branch Managers of Banking or Loan Officers, and those positions pay $9K more and $11K more, respectively.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Bringing up the rear, Federal Credit Union's median pay of $25K is the lowest in town; however, employee salaries widely range, with some making up to $36K.

Popular Skills for Member Service Representative

This chart shows the most popular skills for this job and what effect each skill has on pay.

Survey results show that Member Service Representatives use a fair number of skills. Most notably, skills in Insurance, Loan Processing, Consumer Loans, and Customer Relations are correlated to pay that is above average, with boosts between 6 percent and 8 percent. At the other end of the pay range are skills like Cash Handling. It is often found that people who know Banking are also skilled in Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience and pay tend to be weakly linked for Member Service Representatives — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $28K, but survey participants with five to 10 years of experience earn a significantly higher median of $31K. Member Service Representatives who work for 10 to 20 years in their occupation tend to earn about $33K. Member Service Representatives who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $34K.

Pay Difference by Location

For Member Service Representatives, New York provides a pay rate that is 28 percent greater than the national average. Member Service Representatives can also look forward to large paychecks in cities like Washington (+18 percent), San Diego (+14 percent), Atlanta (+10 percent), and Columbus (+8 percent). Falling short of the national average by 3 percent, the area with the worst salaries is Tulsa. A couple other locations with smaller-than-average paychecks include Portland (2 percent lower) and Jacksonville (1 percent lower).

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:

Pros: The work environment and company culture. Great experience working with insurance carriers.