Pros

No more reminder phone calls. Saves on staff time plus customers like receiving a text vs. phone call.

we use this system to remind our customers of appointments we've made to discuss their insurance needs.

It's easy to use and has decreased my No Shows significantly. The Customer service has been fantastic and quick to respond to any questions.

Cons

I wish there was an easy way to import names/numbers from a database

Super confusing at first. But once you play with the software or ready the instructions. It works well.

For a small church as ours, it is a bit expensive. I would have like to see a more tiered pricing option.

I've only had a positive experience Since I have used their software. I do not have anything negative to share.

Overall rating

4.8

/5

100%

positive reviews

100%

recommended this to a friend or a colleague

Linda Svrcek

Industry: Unknown

Company size: Unknown

Since we started using GoReminders our volunteers remember to show up for their scheduled shifts.

Used weekly for 2+ years

Reviewed 2018-07-10

Review Source: Capterra

Eliminated the need for store managers to call their scheduled volunteers to make sure they remembered to come. If we can keep our thrift shop open, we make more sales which increases the donation we make to the agency we support, so everyone wins!We use GoReminders to remind about 50 volunteers a week of their scheduled shifts at our nonprofit thrift shop, and it has eliminated our problem with no-shows which led to our inability to open the store for our customers. GoReminders is very easy to use, and it takes me about 20 minutes to set up an entire month's reminders. If someone's schedule changes during the month, and I need to edit which volunteer will be on a shift, it takes only seconds to make the change in GoReminders. All of the volunteers have expressed their thanks for this notification (we chose 2 days before) so they don't miss their shifts and can find a sub if needed.

Eliminated the need for store managers to call their scheduled volunteers to make sure they remembered to come. If we can keep our thrift shop open, we make more sales which increases the donation we make to the agency we support, so everyone wins!We use GoReminders to remind about 50 volunteers a week of their scheduled shifts at our nonprofit thrift shop, and it has eliminated our problem with no-shows which led to our inability to open the store for our customers. GoReminders is very easy to use, and it takes me about 20 minutes to set up an entire month's reminders. If someone's schedule changes during the month, and I need to edit which volunteer will be on a shift, it takes only seconds to make the change in GoReminders. All of the volunteers have expressed their thanks for this notification (we chose 2 days before) so they don't miss their shifts and can find a sub if needed.

ProsWe use GoReminders to remind about 50 volunteers a week of their scheduled shifts at our nonprofit thrift shop, and it has eliminated our problem with no-shows which led to our inability to open the store for our customers. GoReminders is very easy to use, and it takes me about 20 minutes to set up an entire month's reminders. If someone's schedule changes during the month, and I need to edit which volunteer will be on a shift, it takes only seconds to make the change in GoReminders. All of the volunteers have expressed their thanks for this notification (we chose 2 days before) so they don't miss their shifts and can find a sub if needed.

ConsI can't think of anything about it that is disagreeable. It's easy to use, takes little time, and has helped us keep our shop open every day.

Response from GoReminders

Hello Linda, Thank you for the superb review of GoReminders! We are glad that GoReminders has been efficient for your Thrift Shop :)

ConsWe thought it might not customize to our industry well but it's very flexible and did just fine. Features to describe the appointment and length are greatly appreciated.

Response from GoReminders

Hello Linda, Thank you for the wonderful review of GoReminders. We are pleased that GoReminders is working flawlessly for your company. Any Feedback is greatly appreciated as our main focus is to constantly improve :)

Startup was a little tricky, but great performance since then!

Used daily for less than 6 months

Reviewed 2018-07-16

Review Source: Capterra

GoReminders has been great for us! We waste a lot of time when people no-show for their appointments, especially when we have to bring in specialized staff to run the appointments. This was the first automated reminder tool that we sought out and tried and we are very pleased. We really do think this has helped us with time management.

GoReminders has been great for us! We waste a lot of time when people no-show for their appointments, especially when we have to bring in specialized staff to run the appointments. This was the first automated reminder tool that we sought out and tried and we are very pleased. We really do think this has helped us with time management.

ProsGoReminders has been great for us! We waste a lot of time when people no-show for their appointments, especially when we have to bring in specialized staff to run the appointments. This was the first automated reminder tool that we sought out and tried and we are very pleased. We really do think this has helped us with time management.

ConsAs with any automated system, you don't have the ability to actually talk with the client. This can be difficult when the client wants to ask a question in advance of the appointment, but it's something that you need to be okay with. There were a couple minor hiccups setting up the reminders, but we have had no issues since then.

Response from GoReminders

Thank you for the lovely review of GoReminders. We are pleased that it helped with time management and reducing no-shows. To have a conversation with clients before an appointment, we suggest setting your reminders to send two or three days beforehand. When the client replies you'll receive a notification and you can reply accordingly. Hope this is of help :)

Great product. So far, the best SMS Texting system I've found for my business.

Used weekly for 2+ years

Reviewed 2018-07-10

Review Source: Capterra

I like that I can have my clients reminded about appointments at 2 different pre-appointment times. We use 4 days ahead of time and 2 hours ahead of time. I like the point-and-click calendar and time scroll settings.

I like that I can have my clients reminded about appointments at 2 different pre-appointment times. We use 4 days ahead of time and 2 hours ahead of time. I like the point-and-click calendar and time scroll settings.

ProsI like that I can have my clients reminded about appointments at 2 different pre-appointment times. We use 4 days ahead of time and 2 hours ahead of time. I like the point-and-click calendar and time scroll settings.

ConsI don't like the fact that I can't have the same reminder sent to more than one person at a time. For example, I have a client who's parents are divorced, but they both need to be sent reminders; so, I have to set up 2 separate reminders for the same client.

Response from GoReminders

Hello Leanne, Thank you for your amazing review of GoReminders. We are happy that GoReminders is working wonders for your business. We appreciate your feedback, and are always working on making GoReminders more practical.

GoReminders is a reasonably priced software. It's ease of functions allows you to schedule reminders

Used daily for 6-12 months

Reviewed 2018-01-11

Review Source: Capterra

The only downside is that it costs money but it is definitely worth it! This software was really easy to use. We used GoReminders for our appointments at work. We had no trouble with figuring out how to use it. It allows you to have the application on your phone making it easy to access. This software is affordable and great. Highly recommend to anyone or company.

The only downside is that it costs money but it is definitely worth it! This software was really easy to use. We used GoReminders for our appointments at work. We had no trouble with figuring out how to use it. It allows you to have the application on your phone making it easy to access. This software is affordable and great. Highly recommend to anyone or company.

ProsThis software was really easy to use. We used GoReminders for our appointments at work. We had no trouble with figuring out how to use it. It allows you to have the application on your phone making it easy to access. This software is affordable and great. Highly recommend to anyone or company.

Response from GoReminders

Hi! Thank you for your review of GoReminders. We appreciate you taking the time out of your day to write us a review. We're delighted that GoReminders has been a good match for your company. :)

New User for Church Needs

Used weekly for less than 6 months

Reviewed 2018-11-21

Review Source: Capterra

We frequently schedule 4 months out and then send the schedules to the volunteers who don't always put things on their personal calendars. Now I have a way to gently remind them as the date they are needed gets closer.I researched quite a few reminder programs, free and for pay. I chose GoReminders because it gave me the ability to have data and messages stored for repeat use. I like being able to have several messages saved for used since, as a church, we have needs to remind volunteers of different roles that they have within the church. We send reminders for Wednesday Supper serving teams reminders, Van driver volunteers, Administrative council reminders et.

We frequently schedule 4 months out and then send the schedules to the volunteers who don't always put things on their personal calendars. Now I have a way to gently remind them as the date they are needed gets closer.I researched quite a few reminder programs, free and for pay. I chose GoReminders because it gave me the ability to have data and messages stored for repeat use. I like being able to have several messages saved for used since, as a church, we have needs to remind volunteers of different roles that they have within the church. We send reminders for Wednesday Supper serving teams reminders, Van driver volunteers, Administrative council reminders et.

ProsI researched quite a few reminder programs, free and for pay. I chose GoReminders because it gave me the ability to have data and messages stored for repeat use. I like being able to have several messages saved for used since, as a church, we have needs to remind volunteers of different roles that they have within the church. We send reminders for Wednesday Supper serving teams reminders, Van driver volunteers, Administrative council reminders et.

ConsFor a small church as ours, it is a bit expensive. I would have like to see a more tiered pricing option.

Response from GoReminders

Hello Judy, thank you for the wonderful review about GoReminders. We are delighted that you found GoReminders' template features useful. Did you know that you can have GoReminders appointments show up in your regular calendar? iPhone & iPad calendar, Google Calendar, iCal, Outlook and more. To do so, go to Settings > Calendar in your GoReminders account. If you're using Google Calendar the appointments will show up immediately; other calendar systems take some time to show updated appointments. Hope this helps you get the most out of GoReminders :)

Good appt reminder program for small business

Used daily for 6-12 months

Reviewed 2019-01-09

Review Source: Capterra

This program has reduced our no-show rate and has decreased the laborious task of calling customers to remind them of their appointmentI like being able to customize the message sent out to customers, customize when I want them to get their reminder text and that they can text back a cancel/confirm response.

This program has reduced our no-show rate and has decreased the laborious task of calling customers to remind them of their appointmentI like being able to customize the message sent out to customers, customize when I want them to get their reminder text and that they can text back a cancel/confirm response.

ProsI like being able to customize the message sent out to customers, customize when I want them to get their reminder text and that they can text back a cancel/confirm response.

ConsI wish there was an easy way to import names/numbers from a database

Response from GoReminders

Hi Miriam, thanks for your review! We have an import feature and I'll reach out to you with more information!

Huge timesaver

Used weekly for 2+ years

Reviewed 2018-06-21

Review Source: Capterra

I'm no longer spending hours making reminder calls or sending texts to my clients to confirm their appointments.It's easy to use and has decreased my No Shows significantly. The Customer service has been fantastic and quick to respond to any questions.

I'm no longer spending hours making reminder calls or sending texts to my clients to confirm their appointments.It's easy to use and has decreased my No Shows significantly. The Customer service has been fantastic and quick to respond to any questions.

ProsIt's easy to use and has decreased my No Shows significantly. The Customer service has been fantastic and quick to respond to any questions.

ConsI've only had a positive experience Since I have used their software. I do not have anything negative to share.

Response from GoReminders

Hello Teri, thank you for your wonderful review of GoReminders. We're delighted that GoReminders has been a good fit for your company. :)

I like that it stores the patient's name and phone number. That makes it easier, quicker, and more accurate for future appointment reminders that need to be sent.

ProsI like that it stores the patient's name and phone number. That makes it easier, quicker, and more accurate for future appointment reminders that need to be sent.

ConsI wish there was a way to search by patient name without knowing the date of their appointment. There are times when I need to see if a reminder has been sent, but I don't want to take the time to look for the appointment date in my company database.

Response from GoReminders

Hello Pamela, Thank you for the wonderful review about GoReminders. We are glad that GoReminders is working wonders for your appointments. Any feedback is good feedback, we are always working on making GoReminders more practical.

An approachable appointment-setting platform

Used weekly for less than 6 months

Reviewed 2018-10-19

Review Source: Capterra

I think GoReminder offers a simple solution for a very common problem. I'm sure it will make some necessary technical improvements over time. I like that this platform is very client-based. I think unlike some others that are solely focused on the small business side, this program has great client outreach features. It also offers relatively simple platform to navigate.

I think GoReminder offers a simple solution for a very common problem. I'm sure it will make some necessary technical improvements over time. I like that this platform is very client-based. I think unlike some others that are solely focused on the small business side, this program has great client outreach features. It also offers relatively simple platform to navigate.

ProsI like that this platform is very client-based. I think unlike some others that are solely focused on the small business side, this program has great client outreach features. It also offers relatively simple platform to navigate.

ConsWhile mobile friendly, I think you lose some of the benefits of the platform in mobile format. Displays are sometimes inconsistent between devices (various iphones, androids, etc)

Response from GoReminders

Hello Bianca, thank you for reviewing GoReminders, we are glad that it is a good fit for you. We are always working on improving GoReminders, and always appreciate feedback :)

Best reminder service out there hands down!

Reviewed 2016-12-13

Review Source: Capterra

This software is compatible both on the app and the website. It let's you Quickly schedule appointments and the clients automatically get reminders via Text Message or Email, whichever you choose. The best feature that I like is, all the reminders show on your google calendar or the app that you sync it to. They provide an excellent customer service too.

This software is compatible both on the app and the website. It let's you Quickly schedule appointments and the clients automatically get reminders via Text Message or Email, whichever you choose. The best feature that I like is, all the reminders show on your google calendar or the app that you sync it to. They provide an excellent customer service too.

Response from GoReminders

Hello Madhuri, thank you for your wonderful review of GoReminders. We are happy that GoReminders works well for your company :)

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