Crozscore:

Crozscore:

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Software Description:

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.

Receive visitor calls straight to your existing cell or phone

Let your site visitors get in touch with you by phone or message

Use call recording so you never miss a thing

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Features:

Analytics

Audience Targeting

Chat

Dashboard

Notifications

Scheduling

Features:

Chat

Customer Management

Dashboard

External Integrations

Notifications

Contact Management

Data Visualization

Multi-User

Google Apps Integration

Third-Party Plugins/Add-Ons

Features:

Email Integration

API

Data Visualization

Data Export

Lead Scoring

Lead Management

Marketing Automation

Third-Party Plugins/Add-Ons

Google Apps Integration

Notifications

Dashboard

Summary:

Stay in touch with visitors on the go with IM chat app on mobile device

Understand website visitor and provide direct support at the right time

Customize chat widget to make your website more professional

Use Trigger to proactively engage with visitors based on defined rules

Summary:

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

What are some applications this service is commonly used in tandem with?

For windows: Pidgin, Trillian.

For Mac: Adium, iChat, Messages.

For Android: Trillian, IM+, BeeJive, Xabber.

For iOS: Trillian.

For Web-Based: Trillian.im, Subiz Dashboard.

Does this service offer multi-user capability (e.g. teams)?

Yes. Subiz can offer unlimited number of agents for your sales and customer service team

Does this service offer guides, tutorials and or customer support?

Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs:

No FAQs associated with this application.

FAQs:

What is this service generally used for?

To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

Yes.

What platforms does this service support?

SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

Yes.

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.