Through the Lufthansa Group agent.com you may still issue tickets without DCC. You will find detailed information about Lufthansa Group agent.com here.

The need for adjustment in the context of the use of distribution channels

As a result of increasing digitalisation, you are using a variety of options to find out information about the Lufthansa Group offer and to book flights and additional services. The most-used options currently include, for example, customer booking in a travel agency via Global Distribution Systems (GDS), via Lufthansa Group websites and via online search engines.

These different booking channels lead – depending on the technology and services – to varyingly high costs which, in the past, have been borne in the main by the Lufthansa Group airlines. These costs have been passed on across-the-board to all passengers as part of the ticket price.

Since 1 September 2015 the Lufthansa Group airlines no longer pass on these costs across-the-board, but rather apportion them based on the cost-causation principle.

As you know, the use of a GDS offers travel agency customers numerous benefits over and above the straightforward booking of Lufthansa airline tickets. These include, for example, being able to compare the services of different carriers and enabling travel agencies to book other travel services through one single system. These extra services cost the Lufthansa Group airlines hundreds of millions of euros each year.

As with the introduction of the new Economy Class European fare, with this charge the Lufthansa Group airlines are enabling their customers to pay only for those benefits and services that they actually use. The Lufthansa Group airlines are therefore taking a further step on the path of strategic realignment with personalised and modular offers.

The Lufthansa Group’s aim: innovative further development of distribution channel

The Lufthansa Group has committed itself over the next few years to extensive innovations and will be supporting the technological development of flight services distribution. It is our aim to be able to offer you innovative booking channels and products in the future too which correspond exactly to your requirements and those of your customers.

As this is not yet possible because of today’s existing technical standards, the Lufthansa Group airlines are working on an alternative distribution channel for direct connection based on the IATA NDC (New Distribution Capability) data-transmission standard.

If you have any further questions, please do not hesitate to get in touch with your usual Lufthansa Group contacts who will be happy to help you.