This is to acknowledge receipt of your correspondence of [date] in which you requested an adjustment in the form of a credit to your account for the merchandise damaged in transit.

Please be advised that your account has been credited in the amount of $ ______ as of [date]. We are sorry about the inconvenience this has caused you.

Thank you for your cooperation and understanding in thismatter.

Yours Sincerely,

(The Sender's Signature)

The Sender's Name

NOTE :

This is a typical letter. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation. If necessary, leave those spaces blank.