The main aspect of the role is to deal with day-to-day enquiries in English and French (orally and written) from guests who have booked a stay at an OVO Network vacation rental property (before, during and after their stay) and require further assistance. The key aim is to ensure all guests have a fabulous time, re-book and recommend us to others.

This involves a number of responsibilities and skills - see below.

We are looking for a freelance contractor. The role is on a regular, part-time basis of around 12 hours per week (3 sessions of four hours - exact times are flexible). 15€ per hour

Responsibilities:

- Manage questions using our custom back office system.

- Manage questions using OTA (Online Travel Agency) systems.

- Pass on guest questions to the appropriate person to follow up.

- Liaise with other members of the Guest Sales and After-sales teams.

- Create manual invoices at guests’ request and according to their needs.

- Visit and inspect, where possible, OVO Network properties

- Report any problems with third-party adverts.

- Report website content anomalies to the Account Management Team to update.

- Liaise with the IT team to report any bugs or request improvements.

- Liaise with the team before, during and after a guest’s stay to resolve any customer complaints or property / management issues.

- Resolve technical booking/payment problems with guests either in writing or verbally.

- Manage post-stay actions such as following up guest complaints, adding reviews from guests and adding reviews of guests.

Skills/characteristics:

- Native French speaker with exceptional French and English grammar (oral and written).

- Comfortable to communicate, both written and orally, with enquirers, guests and owners in a considerate and understanding manner to make them feel loved.

- Awareness of cultural differences of guests from other countries.

- Must value being diplomatic, patient, friendly and reliable.

- Trustworthy with sensitive data and capable of respecting confidentiality.

Requirements:

- Own a laptop computer and have access to a fast and reliable internet connection.

Please note that training will be provided on our custom systems and software.

Why work with us? - Play an integral role in our company’s growth - Work as part of our amazing team who are located across the world- Further your skills and learn with us as we develop and master new business areas - Enter a fun, exciting and fast paced industry and work with one of its technology leaders

25 pekerja bebas membida secara purata €15/jam untuk pekerjaan ini

To Whom It May Concern
I read carefully your project description and I can confidently say that I am the right candidate for the job.
I am a native English and French speaker.
I enjoy working as working in a team.Lagi

Hi,
I'm a French native translator and interpreter with experience in online Customer Care Service and also cold calling.
I'm interested in working with you.
Please check my offer and get in touch.
Regards
Lagi

Dear Sir/Madam,
Its an interesting project, and i wish to be given the opportunity to deliver a wonderful job since this project is in my area of competence.
Would love to work for you on this project,while waitingLagi

Hi,
I'm an experienced customer service operator, fluent in French and English. I hold a Bachelor's degree in Modern languages and a Master's Degree in International business, therefore I can be the perfect sales manLagi

Hello,
I have read your project description, and I'm interested in helping you with those tasks.
I am a Native French speaker (Belgium), and I'm used to working and communicating in English.
I have a passion for cusLagi

Good day!
I am Thierry, I am a bachelor of Science major mathematics, my native language is French and I am fluent in English. I really like your project and I would love to work for you since I am a virtual assistaLagi

SATISFACTION GUARANTEED
Excellent workflow management skills
High level of accuracy and attention to detail, with good computer literacy
Experience of working towards deadlines/regulatory SLA
Relevant Skills and ExpeLagi

Hello,
I would be honored to work with you.
My first language is French.
I have customer service experience, after sale service, and good computer knowledge.
I am trustworthy, organized and resourceful.
Lagi