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The following sections describe the most common combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Use the following steps to check for and then remove jammed paper from the base of the HP product.

Press the Power button () to turn off the product.

Disconnect the USB cable from the back of the product.

Disconnect the power cord from the back of the product.

Turn the product so that you can access its underside (base).

Press in the tabs on either side of the cleanout door to open it.

Figure : Open the cleanout door on the base of the product

Gently remove any jammed paper from inside the product.

Figure : Remove jammed paper from inside the product

caution:

If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Reattach the cleanout door. Gently push the door forward until it snaps into place.

Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

Figure : Open the cartridge access door

Without turning off the product, disconnect the power cord from the rear of the product.

warning:

You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.

Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing.

caution:

If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

Remove any loose paper or obstructions found.

Reach inside the product through the cartridge access door, and then manually move the carriage.

If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.

Use the following steps to check for and remove jammed paper from the base of the HP product.

Press the Power button () to turn off the product.

Disconnect the USB cable from the back of the product.

Disconnect the power cord from the back of the product.

Turn the product so that you can access its underside (base).

Press in the tabs on either side of the cleanout door to open it.

Figure : Open the cleanout door on the base of the product

Gently remove any jammed paper from inside the product.

Figure : Remove jammed paper from inside the product

caution:

If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Reattach the cleanout door. Gently push the door forward until it snaps into place.

Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

Figure : Open the cartridge access door

Without turning off the product, disconnect the power cord from the rear of the product.

warning:

You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.

Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing.

caution:

If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

Remove any loose paper or obstructions found.

Reach inside the product through the cartridge access door, and then manually move the carriage.

If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.

Use the following steps to check for and remove jammed paper from the base of the HP product.

Press the Power button () to turn off the product.

Disconnect the USB cable from the back of the product.

Disconnect the power cord from the back of the product.

Turn the product so that you can access its underside (base).

Press in the tabs on either side of the cleanout door to open it.

Figure : Open the cleanout door on the base of the product

Gently remove any jammed paper from inside the product.

Figure : Remove jammed paper from inside the product

caution:

If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Reattach the cleanout door. Gently push the door forward until it snaps into place.

Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

Figure : Open the cartridge access door

Without turning off the product, disconnect the power cord from the rear of the product.

warning:

You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.

Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing.

caution:

If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

Remove any loose paper or obstructions found.

Reach inside the product through the cartridge access door, and then manually move the carriage.

If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.

The term power supply refers to both the power module and the power cord.

note:

To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product.

Example of a power module

Example of a power cord

note:

The power module might have a permanently attached power cord, or the power cord might detach from the power module.

The photographs in the examples above might not match your product.

Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product.

Voltage and amperage specifications printed on the power supply

Voltage and amperage requirements printed on the HP product

In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP product.

If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product.

warning:

Do not force an incompatible power cord (its plug has a different shape or size than the HP product's electrical connection) into an HP product.

If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, right-click the following link, How to Buy HP, and then click Open in New Window.

If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution.

The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, you might need to reset the power module. Follow these steps to reset the power module.

If you have another available power cord that is compatible with your product, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power.

If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP, to buy a compatible power cord.

If the product does not turn on with the alternate power cord, continue to the next solution.