Information Technology Services (ITS)

To assure your experience at IIT Chicago-Kent College of Law
is a positive one, Information Technology Services(ITS) department
is available to assist you with technical
questions and concerns.

You can reach a member of our staff by stopping by Room 540, emailing helpdesk@kentlaw.iit.edu, calling 312-906-5300 or creating a ticket at www.kentlaw.iit.edu/helpdesk. Visit our home page for more information.

Office 365 is now available for download for all students.
You can download Office 365 on up-to 15 devices. Please visit
http://mso.kentlaw.iit.edu/ and log in with your Chicago-Kent email
and password to download the software.

Many of our users are consistently bombarded with Phishing emails and are subject to hacking. Any entity from IIT will never ask for sensitive information via email. Please do not respond to any such phishing attempts. Keep your computing devices safe by regulary updating virus definations, periodically running virus scans and keeping the operating system updated with system patches.
Visit our
Best Practices page for more information on how to safeguard your data and computing device.

In order to access the IIT-Secure wireless network all users must
use their full @kentlaw.iit.edu email address to connect to the network.
Please refer to our wireless
instructions page for more information
or visit the Help Desk in Room 540.

To change and sync your password please log into my.iit.edu and
click My Account. Create a new password and click Save Changes. Click
Back to Welcome tab and click the Training and Support tab. Under
Google Apps Account Maintenance click Sync Your password. This will
ensure your myIIT, Chicago-Kent printing/wireless and Gmail account
passwords are all the same. Once you change your password you must
have your devices reconfigured for the wireless network and for printing.

Printing remotely is available for the Printall and ColorPrintall
Student printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the Help Desk.

For all current JD and LLM students Symantec Endpoint
Protection (SEP) Antivirus is available in the Help Desk
for installation. SEP is for Windows 8.1, 8, 7 and Vista.
SEP is available for Mac Yosemite, Mavericks, Mountain Lion, and Lion.

ITS will also periodically send important information via email from
its announcements (its-announce@kentlaw.iit.edu), Help Desk
Manager Heather Banks and occasionally from the Department Director
Sejal Vaishnav. We greatly appreciate your co-operation in reading
these emails.

Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.

Spam
ITS will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.

Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact the
Main Campus Help Desk at supportdesk@iit.edu for a refund.

At Chicago-Kent, students receive credit for $28 worth of
free printing per semester which is equivalent to 400 pages
of black and white printing at $0.07 per side; any printing
beyond 400 pages is charged at a rate of $0.07 per side for
black and white and $.15 per side for color.

All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.

General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:15pm
on Friday through 11:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.