PeopleClaim helps resolve consumer and commercial complaints

PeopleClaim helps resolve consumer and commercial complaints against businesses,
professionals, government agencies, or individuals by exposing bad business practices
and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute
resolution process free of charge or choose premium options that may help resolve
disputes faster.

Customer Service Runarounds

"I was supposed to fly from Cebu to Los Angeles on December 10, 2016 on PR 153 at 6:25PM however my flight got delayed TWICE then CANCELLED. First it got delayed to 8PM then when 8PM came, got delayed again to 10PM. Close to 10PM, we were told that the flight got cancelled. Unfortunately, I did not expect this and did not bring enough medications to cover me till the next day. I have Hypertension and Diabetes and was forced to spend around 2000 pesos (41 US dollars). I told my predicament to my family in Los Angeles over a long distance phone call and my son called a customer service representative of PAL and was told to tell the PAL customer service desk for a refund. I went and was told that they are not sure that they do such service.

December 11,2016 came and my flight was supposed to be around 8PM. AND AGAIN! my flight got delayed another 2 hours before we finally left for Los Angeles.

I am unhappy as the only thing they did to as a reparation was offering as 32,000 mileage points. POINTS? no free plane ticket, no service offerings but POINTS? P.S. these points almost equate to a one way ticket to Los Angeles. All my troubles for POINTS and ofcourse the required overnight stay.

I am also unhappy that the only way to reach they customer management team is through e-mail. They have no phone number that will allow us to reach them. It is unfair as a similar incident occurred to a NEW YORK to MANILA PAL flight but all the passengers were offered a free flight from NEW YORK to MANILA and MANILE to NEW YORK. And I believe this happened as the incident occurred in America while my incident occurred in the Philippines.

TO add insult to injury, I am supposed to have an additional 7k points for just flying. I asked my son to e-mail the customer management team (who are the head of customer service) they direct me to their local ticketing offices!?!?! This happens right after my son gets directed to them from their phone customer service."

Important: All information contained herein is the opinion of the posting
parties, who are solely responsible for its content. PeopleClaim offers both free
and paid services to help consumers, patients, employee, tenants, and others resolve
disputes without lawyers or courts, through negotiated online settlement and public
disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed
solely through the appropriate US bankruptcy court. Any claims against this party
currently posted on PeopleClaim are available for purposes of public business review
only and are not an attempt to collect money or recover assets subject to protections
under the United States Bankruptcy Code.

PeopleClaim is a new way to resolve disputes online without lawyers or mediators.
By inviting suggestions from the public, disputing parties get ideas that can lead
to settlement – and the person(s) who contributed them can win a reward.

Here's what to do: Read the case (left side of page). Then go to the bottom of the
page and enter your suggestion in the space provided. Click the Solution button.

Your suggestion will be sent to both parties and will post on the claim. If the
two sides agree to settle based on your suggestion, you're eligible to win. Note:
Cash rewards may be split among more than one person if settlement depends on ideas
from more than one contributor. If you have a claim of your own to resolve, click here.

*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the
BBB, small claims court, or other dispute resolution services. PeopleClaim is not
a law firm and does not provide legal services, opinions, or advice. PeopleClaim
facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues
of fairness to help resolve complaints. Users should contact professional legal
counsel on any matters of law or regulation regarding their claims. PeopleClaim
does not review or evaluate the merits of claims submitted through its site, and
users are solely responsible for all content filed in their claims.