When you are in Receptive, changing the status of a request will automatically create an issue in JIRA. You choose the request status that triggers this action when you set up the add-on.

When a request changes status, you get the standard dialogue box with an additional link and checkbox for the JIRA issue. You can simply uncheck the box if you don’t want to create a JIRA issue.

The default settings can also be amended - just click the blue details link and the full panel will be revealed.

Adding Existing JIRA Issues to a Request

As well as automatically creating a JIRA issue when a request is given a certain status, you can also link existing JIRA issues to a request at any time.

Once the add-on is installed, you will have a JIRA panel on every request page. Click the Link issue button, search for the JIRA issue and click the Link issue button. Remember you can add multiple JIRA issues to a request.

All linked JIRA issues will appear in the JIRA panel in Receptive underneath the "Link Issue" button. Clicking the issue takes you to the relevant page in JIRA.

To remove a JIRA issue from a request, simply hit the X next to the link.

Using Receptive Within JIRA

Changing the Status of a Request

When an issue changes to a certain status (e.g., Done), the request will automatically be released in Receptive. All customers and internal team members who were following the request will be notified of the release.