January 14, 2008

January marks the beginning of the Centers for Medicare & Medicaid Services (CMS) third Medicare Contractor Provider Satisfaction Survey (MCPSS)–an effort aimed at measuring physicians' and other providers' satisfaction with Medicare fee-for-service contractors.

CMS has randomly selected a combined 35,000 physicians and providers to complete the survey. The survey's focus is on physician communications, inquiries to contractors, claims processing, appeals, enrollment, medical review, and audit and reimbursement. The results will be used to improve Medicare contractor operations.

If you were one of the physicians selected to participate in the MCPSS, you should have received a survey notification packet in the mail during the first week of January. Please take the time to complete the survey if you have not already done so.

Visit the CMS MCPSS website for additional information and to view results from the 2007 survey.