About Pam Oakes

Pam Oakes is a shop owner, ASE-certified technician, automotive author, automotive speaker, and syndicated radio host of “Car Care for the Clueless” on CBS Radio, CoachMeRadio, and AOL Radio -- LIVE@5 p.m. every Friday. And, yes, she still “turns wrenches.”

Posts by Pam Oakes:

We are totally connected to our cars and trucks. They take us to work, to the grocery store and even help us navigate parking lots at the mall. Which reminds me of an experience – a valuable gift to you — that I want to share before the start of this year’s shopping season.

Several years ago, a girlfriend decided to take advantage of those Black Friday deals. It was time to unload her first grouping of gift bags — tote sacks dangling off of her arms, talking on her cell, purse hanging off her shoulder — she juggled with her keys to pop the trunk. The next thing she knew, the bags were gone, her purse was gone, the cell phone was nowhere to be seen and she was sitting in the hatch of her SUV. All she heard were footsteps running away from the scene. She never knew what hit her. And, this wasn’t even in a large metropolitan area. This was at her favorite, hometown shopping mall that she had visited thousands of times beforehand. Her shopping spree was a total loss along with her identification, a cell phone and her sense of security.

Unfortunately, this scenario – and many others like it – will be reported to local law enforcement throughout the holiday shopping season. And, it’s all preventable.

How? I’m glad you asked! The fix is simple with a touch of common sense. Follow these tips and you are almost guaranteed a great ending to your shopping experience this season.

Don’t keep any valuables inside the cab of the car or truck – where you sit inside the vehicle. Place your packages inside trunk or back hatch, out of sight. It takes a thief seconds to break the side window and remove items. Without a receipt, you can’t prove purchase. Without proof of purchase, you can’t claim the loss. Keep receipts separate from items purchase.

It was common place to take packages to the vehicle and return to the mall. Don’t do it! Opportunists are looking for you to deposit the gifts in the trunk. It takes only seconds to pop a trunk and remove packages. After placing packages inside the trunk so you can go shop some more – I know it’s a pain – move the car to a different location in the parking lot. Don’t give thieves the opportunity to get free presents from your vehicle.

Make sure you walk to your vehicle in the middle of the parking lot’s roadway. You don’t want anyone to have the opportunity to pop out from the side of a parked car, grab a bag and run.

No cell phone use while in the parking lot. You need to pay attention to your surroundings to keep safe. If you are uneasy, follow other shoppers walking out into the parking lot. Or, ask the shopping plaza security for an escort. It’s part of their job to keep you safe!

Have your keys in hand before leaving the shopping mall. And, keep that thumb on the emergency button for a just in case moment. Speaking about the key fob: Can’t find your vehicle in the sea of cars and trucks? Hit the emergency or lock (only) button and listen for that chirp.

No purse, no target: Keep your credit cards and identification in your front pocket and leave the purse at home. This is something I do all the time. Make sure that it’s secure and that those plastic credit cards and ID can’t fall out of your clothing. Make sure it’s easily accessible to you, only!

Don’t overload your arms. Make several trips to your vehicle to avoid stacking up too many bags of gifts. You want to be able to navigate the keys, trunk and your safety, at all times. Thieves are looking for people who cannot maneuver because they are overloaded with packages – just like my girlfriend.

If shopping at night, park in lighted areas. Opportunists don’t want to be seen by others and prefer areas of the parking lot that doesn’t have a lot of light or traffic. Avoid these areas and be safe.

Make sure your vehicle is in proper working order – you don’t want to get stuck in the parking lot. Keep your car or truck properly maintained with a good, quality battery. And, make sure that you keep more than a quarter tank of fuel in your vehicle – at all times. There is nothing worse than having to sit in a parking lot – especially at night – waiting for a road service that may take an hour or two to rescue you.

Go with a buddy or three – and have a good time. There’s always safety in numbers and that includes walking to your vehicle in the parking lot. An added bonus: more friends, more arms to help you with your packages.

It’s all about using your common sense and taking safety precautions while shopping this season. Most of all stay focused on where you are, what you are doing. Follow these tips and it will help you have a great time shopping this season.

Hitting the highway this summer? Don’t forget your emergency kit

The snow is long-gone and it’s time to get those vacation brochures out and plan that summer trip. What about an outing to an amusement park or a camping trip? Maybe a tour of the national park system is on your agenda this season? But, there is one thing that needs to be on that list: An emergency roadside supply kit to get you out of that situation and back on the road to fun. You know, it doesn’t matter if you had your vehicle checked from “bumper to bumper” before hitting the highway — stuff happens, doesn’t it? A flat tire, a fender bender, you run over something in the road that gets caught up in a belt, Car Care for the Clueless wants you to be prepared and safe this summer vacation season. We’ve got your back.

There are a handful of items that every caravan should have in its trunk. Most of these objects can be located around the house or garage. A couple of the selections can be picked-up at a hardware or parts store, at a minimal cost. Trust me. The benefits out-weigh the price tag. And, best of all, these items will fit into a portable file box or old duffle bag you may have sitting around your basement.

1) Battery jump box: Throw away those jumper cables! A battery jump box – which has 101 uses – can save your summer vacation. Accidently leave the lights on while trying to get the family out of the car for an event? Need a quick charge on your cell phone? Need an extra electrical outlet for a camping item? The battery jump box is your answer! The cost is around $35 to 45 and can be purchased at a big box retail or home improvement store.

2) Tire puncture sealer: This easy to use tire inflator, sealer is a great get you out of a jam product. There is nothing more deflating during a summer trip to come out into the parking lot and see a tire flat on your vehicle. The quick fix to get you to the repair shop for a proper fix? Self-inflating, sealer all compact into a pressurized can. Remember: this is a point A to point B – from the incident to the repair shop — fix! Don’t rely upon it long term! As a courtesy, let the shop know you installed the additive when checking in with the advisor.

3) First aid kit: You never know when walking in the wrong shoes will give you a blister. Catch yourself on a sharp object and cut your finger? How many times have we been looking through papers and got one of those notorious paper cuts? Why do a search and rescue in a strange town for a drug store when you can have all the essentials in your emergency tool kit? Band-Aids, antiseptic, sunburn spray – items you already have in the medicine cabinet – can be within reach within seconds in your kit.

4) Small tool kit: You never know when you might need to make a minor repair on the family truckster this vacation. A burned out tail light bulb? A dangling front bumper air dam? Something you can repair in the driveway with little effort, but need to fix before traveling forward. Small screwdriver set, utility knife, tie-straps, small socket set – all things you find in your garage – can mean the difference of going forward fast or wasting time waiting for a repair at an out of town shop.

5) Duct tape: What a great product with a 1001 uses – at least! Whether it’s putting a temporary fix on an inflatable beach toy, anchoring an object to another or securing a bumper skin after a minor fender bender, this product is a must in every emergency tool kit. And, you don’t have to get the fancy colors or designs. This is strictly for utility use and recommend keeping your monies for souvenirs and purchasing the plain-Jane, gray tape. It’s just as effective.

6) Sealed snacks and drinks: You never know what life’s going to throw at you and this includes a road-side breakdown or accident. Waiting for emergency personnel or a tow truck is no fun. And, sometimes, events like these can turn into hours, so if you or a loved one needs to have a snack every so often to keep health issues in check, I always recommend having sealed snacks – like peanut butter and crackers or sealed packet of fruit juice — to keep you on the road, even if your vehicle isn’t.

7) Mosquitospray: No one likes dealing with the discomfort of a mosquito bite – especially while trying to enjoy a game of mini-golf, outdoor movie or a fishing expedition during summer vacation. The easy fix? Keep mosquito repellant ready. It doesn’t matter if it’s an organic or commercial product, whatever the medium, keep it handy for those after dusk, pre-dawn activities

8) Second set of keys: And, I’m not talking about going out and purchasing another $300 to $500 key to start your vehicle. Everyone needs a backup key. Moving suitcases out of the trunk and the keys accidently get locked inside? Preoccupied with children only to find your keys in the ignition after the doors are locked? Keep money in your wallet and purchase a $10 door lock key – cheaper than a locksmith – to get you out of that jam. I recommend keeping it in an under the car “hide a key” container – easily accessible to you.

9) List of emergency phone numbers: You’ll never know what to do when you’re in a jam and your cell phone is MIA. A printed, emergency phone number list will help get you out of that situation. Accidents, lost smart phones, strange cities can really get a person discombobulated. But, getting in touch with a trusted friend or relative for help is your key to getting you back on the road – fast!

10) Clear painter’s tarp: Want to keep those wet, sandy beach toys from soaking into the car carpet? Have a window that is in the stuck-down position and it’s going to rain? Trying to keep that dirty, nasty blown-out tire away from the suitcases? No time like the present to get out your $1.99 clear painter’s tarp from your emergency roadside kit! This compact, disposal item is a must for that emergency tool kit in the trunk. With a 101 uses, clear painter’s tarp will make life a little easier this summer vacation.

11) Pet provisions: Taking Fido and Fluffy on the road with you? Don’t forget a 1-day backup supply of food, water and pet waste pickup provisions. Also, that list of pet-friendly hotels and restaurants, too. You want to make sure that your furry friends are stress-free, making your trip worry-free.

12) Backup ATM card: Lost your wallet? Need funds fast before the credit card company overnight’s your replacement? Nothing like a pre-paid ATM card to rescue your trip. You can choose any amount according to your budget. And, if you don’t need it for an emergency during your trip? Use it to pay for pizza and drinks when you get back home.

13) LED flares: Remember those nasty, smoky flares you would see on the road when someone “broke-down?” Fast forward to the future: Reusable, LED emergency road flares are now available at a minimal cost – between $10 to $14 – at major home improvement stores or auto parts store.

It’s all about keeping you on the road this summer with Car Care for the Clueless.Com Making you a savvy car consumer!

Every time I turn the corner, that electronic gas price board is changing! When will the petroleum companies put the brakes on consumer fuel costs? Don’t hold your breath! There are a lot of variables out there that dictate what we pay at the pump.

While the sweet crude barrel of oil is priced lower than last year – with May delivery prices at $99 a barrel – we are at an all-time high for fuel prices. Why? There are many factors and they are all based on speculation: Will there be a slow down or stop of production in one of the OPEC states? How much will China want for their industrial growth? How’s the dollar looking on the international scene?

There’s a lot to it. And, the average car owner is not in the driver’s seat when it comes to how much green he’s going to give up for that liquid gold in the gas tank.

But, there are ways to ease some of the pain.

Instead of the petroleum companies taking your paycheck for a ride, let’s use some common sense to combat those volatile fuel prices. Below is my list of the “dirty dozen” gas savings tips. It’s all about keeping money out of the gas station cash register and into your wallet.

1)“Keep the Junk out of Your Trunk”:(This is one of my favorites!) When did our trunks and truck beds become storage areas? Each bowling ball, every bag of mulch is helping itself to a healthy drink of your vehicle’s gasoline. Over time, these items noticeably weigh down your fuel economy.

2)Proper tire pressure:Notice I said proper. The tire pressure info is located in the driver’s door jamb of every car or truck. There is a reason that the tire pressure reads both front and rear PSI. Your particular vehicle has been painstakingly designed by the manufacturer’s engineers. This includes a specific tire size and tire pressure. Not only will keeping the proper tire pressure ensure the maximum MPG (miles per gallon), but influences braking, steering and handling.

3)Alignment/tire wear:If your tires are not tracking the pavement properly, you ride is wasting fuel. That’s right! The extra “drag” from misalignment will hit you in the wallet twice: new tires, low MPG. I always tell people that when they fuel up, turn the steering wheel so that the tires point AWAY from the pumps. Before pumping gas, go around to the front of the vehicle and visually check the tire tread condition. Do they look worn? Does one side of the tire have more tread than the other? If so, go straight to your ASE-Blue Seal shop or dealership and get an alignment. Save money on tires and fuel!

4)Any “warning” light illuminated: Don’t drive with any warning lights illuminated on your instrument panel. These red and orange symbols are telling you that the onboard computers – yes, there are dozens of them in your vehicle – have picked up a fault (or two) and your vehicle needs attention. Ignoring this warning sign will kill your MPG.

5)Top-Tier fuel:In the early 2000s, six vehicle manufacturers got together and asked petroleum companies for a specific fuel composition. This special, gasoline blend would make vehicles run at peak performance (no carbon buildup), best MPG and least amount of emissions. Quite a few oil companies complied and have been deemed “Top-Tier” gasoline. Just Google the term “Top-Tier” to find a fuel facility near you.

6)Cruise control:Even in your daily drive to the office, you can take advantage of this highway helper. A driver’s foot naturally flexes while resting on the accelerator pedal. Since the onboard monitors for fuel are measured in hundredths – sometimes thousandths – it can easily pick-up your natural foot motion. This means more fuel consumption. The cruise control option eliminates this movement, therefore higher MPG. Use cruise control in light traffic and take advantage of the savings. (Note: The driver must pay attention to the road and vehicle operation. Cruise control activation is not an invitation to talk or text.)

7)Jack rabbit starts/hard stops:(This is a no-brainer.) If you put the pedal to the metal your fuel economy is going to suffer. (So where are you going? To the next stop light?) And, this goes for waiting for the last second to brake your vehicle – hard, fast stops — at a safety signal. Wasting fuel and abusing your automobile: A double-hit for your wallet.

8)Rush-hour traffic:Don’t you hate idling in traffic? Check out your route. Look and see if there is an alternative map to work or school. Ask your employer if you can change your schedule and start work an hour earlier or later to avoid the gridlock.

9)Long idle times:Waiting to pick up the kids from school? Soccer practice? Turn-off the ignition! Long idle times put a big dent in your MPG, and it’s not so good for the engine and supporting components.

10)Vehicle service:Keep your vehicle running strong with the help of your ASE-certified technician. Make sure that your vehicle is getting the proper maintenance (oil change, tire rotation, etc.) when due. A well maintained car or truck will give you the best fuel economy.

11)Plan your trips: Saturday morning tasks have you running around town? Have a plan of attack and map out the most efficient route. No brainer when it comes to saving fuel, wear-and-tear on your automobile.

12)“Gimmicks”:There are contraptions and additives out there that promise you the Moon when it comes to saving gas. Don’t buy it – either way! Your vehicle was designed by a team of automotive engineers that know what’s best for your car or truck. Listen to your ASE-certified technician when it comes to servicing your vehicle and doing what’s right for car or truck.

We don’t have re reinvented the wheel to keep money in the wallet. Practice these car care tips and you too can become a savvy, car consumer. It’s that simple.

I love that word: bamboozled. It fits so well into so many applications. Card games, touch football, and auto repair.

Yes, you heard me right.

There are thousands of qualified mom and pop shops out there. They are active in our communities. Their kids and you kids go to the same school. They’re one of the first to get to work and the last to leave. They care about the quality of service and make sure to fix the vehicle right – the first time! It’s the love and life of an independent shop owner and technician.

But, that’s not who we are talking about. This month’s spot light is on that bad apple in the bunch. That unscrupulous mechanic with the “free” services to get you into the door by promising lower-than-normal pricing, to make you believe that you are getting a good deal. You know who they are: That shop that offers the $19.95 oil change coupon. The auto center that promises “buy-one, get one free.”

The automotive bamboozle.

Let’s visit the “free” safety inspection with oil change. I had a customer who was visiting relatives out of state. They had to visit the local garage to get a tire puncture patched. While the couple was sitting in the lobby, a service writer approached them and advised that their window sticker indicated that the oil change was overdue. And, the repair center provided “free” safety inspection with every oil change. Not wanting to jeopardize their engine, they agreed. The tech performed the oil exchange and performed the “free” safety inspection. Of course, the service writer reappeared to tell the couple of concerns that the mechanic “found.” One of those was the poor condition of the front pads. That’s when the customer put the brakes on. He recently had that material replaced, just before his vacation north. He made sure to let the service write know this fact, too. The customer noted on his bill that there was no comment regarding the brake condition. Enough said.

That’s why it is so important to keep records of maintenance, repairs. And, ask questions. A lot of questions! I always stress for the consumer to remember the word: why. As in, “Why does my car need brakes? Show me why the car needs brakes.” And, the other popular word that should be in every car consumer’s vocabulary: how. “How will this repair affect my vehicle’s performance? How will it affect my wallet?” These two simple words will keep you out of trouble and keep money in your wallet.

Speaking about oil changes, what about those oil change coupons that the mail has delivered to our post box lately? I tell people to take advantage of these coupons, but beware!

They promise an oil, lube and filter, tire rotation — plus fluid top off — all for an auspicious price of $24.95. What a deal. But, before you take advantage of such a coupon, do you homework. Are their disposal and shop fees? Does it include tax? Are their extra fees if your vehicle requires extra oil? You need to know before signing on that dotted service order. That’s right. You need to know the out-the-door price for the entire job.

Another ploy to watch out for: the services needed strategy. You know the drill: “Mrs. Smith, you vehicle needs a radiator flush.” “Mr. Jones, you vehicle needs a transmission service.” That’s right, kids. This is how these shops make up for the discounted price of $24.95. Logically think about this price. How can the company keep the lights on, the water running, the employees paid for $24.95? The math doesn’t work, does it? They have to sell more than the oil change to make that service bay profitable. And you’re the person to do it. Right? Not anymore. You know better on how to keep your vehicle costs down. And, if you are second guessing your decision, get a second opinion at a reliable, ASE Blue Seal shop or dealership.

I had a customer test drive one of these specials. Her four cylinder vehicle stayed within the offer boundaries regarding oil amounts and fluid top-offs. But, before the car came off the lift — you know where this is going — the service writer presented the customer with a $1,200 grocery list. But, she knew better and brought the recommended repair list to me. The vehicle didn’t need anything except a wiper blade exchange – the other shop missed that on their check list!

Talking about keeping costs down, there is nothing more tempting that the “buy one, get one” sales ploy. As in: “Buy one tire, get the second one free!” Again, let’s think about this logically. How can a tire manufacturer sell one tire and give another one away? It can’t. Therefore, there are “tire install packages” and required alignment checks or services to make up the bait and switch. Another popular fee is the used tire disposal. Some auto centers charge up to $5 per tire to get rid of your old sneakers. Again, before approving any repairs, ask for the “out the door” price tag.

I had a radio listener email me his “buy one, get one” tire receipt. The only way he could take advantage of the special offer was to purchase a “tire install” package and “lifetime” alignment package. If he did the math before making this purchase, he would have realized that quite a few other shops would have beat the auto center’s “special.” Comparison shop – apples to apples – and it will save your auto repair budget.

Now, you’re on the road to becoming a savvy, car consumer. And, one less consumer that an unscrupulous shop can bamboozle.

Take for example the recent compilation regarding drivers’ habits – good and bad – that have been posted on the internet by automotive authorities. All this slicing and dicing…it’s enough to drive a car owner nuts.

For example: CarInsurance.com posted the top 100 safest drive cities in August. The internet group deemed Fort Collins, Colorado, number one when it comes to drivers navigating the roadways safely. Who was one of the worse? Washington DC was sitting pretty at 194. Any reader with any driving experience in the capital area would definitely agree with that designation. So, how did our nation’s capital rank in the top 10 as being the safest “states-districts” to drive in this most recent synopsis?

This latest edition of CarInsurance.com based their analysis on tickets, DUI and accidents. This one was filled with surprising – and contradicting – numbers versus the August study. The independent insurance group cited Louisiana as the worst state to drive your vehicle. Other states, included:

2) South Carolina

3) Mississippi

4) Texas

5) Alabama

6) Florida

7) Missouri

8) North Carolina

9) Montana

10) North Dakota

Yet, Washington DC was included in the top 10 of the safest to navigate. Others mentioned:

1) Vermont

2) Utah

3) New Hampshire

4) Minnesota

5) Oregon

6) Maine

7) Connecticut

8) District of Columbia (Washington)

9) Iowa

10) Massachusetts

Where does a driver turn to for help?

First of all, if you are driving in one of the “worst” states or cities…know your odds. Like Vegas, the house is always the winner in the end. And that holds true when it comes to vehicle accidents and incidents. Eventually, it will catch up to you. But depending upon the frequency and severity of the incident depends 100 percent upon you and your vehicle’s maintenance.

First and foremost: There is nothing so important that you need to talk on the phone or text. According to the National Highway Traffic Safety Administration (NHTSA), you are two times more likely to get into a traffic accident if you talk or text while driving. If you must answer that important phone call, either pull over or call back when you are in a safe – out of traffic — location! Another distraction? Driving under the influence (DUI) of alcohol or drugs. How can a driver concentrate on road conditions and vehicle operation when he is not in their “right mind?” If you are going to do something to cause impaired judgment, designate a driver or reserve a taxi before the fun begins. According to NHTSA and common sense, accidents caused by the above are 100 percent preventable.

Maintenance – lack of it. When was the last time you checked the tire pressure? Running around town with a check engine light illuminated on the dash? How about your brakes? What condition are they in? It’s not up to your auto center to know these answers. You’re the vehicle owner and driver. It’s your responsibility to know what condition your vehicle is in and if it is road worthy. This is why it is so important to have an established ASE Blue Seal shop or dealership connection. The auto professionals can work with you, your vehicle and budget needed items. It’s always cheaper to mechanically maintain than body work coupled with the residual accident expenses.

It’s even more important to pay attention to the road and driving conditions. More than ever, vehicle age is creeping into the mix of driving habits. Did you know the average age of a car or truck on today’s roads is more than 11 years? This mix of old and new technology can create mishaps, as well. Items such as anti-lock brakes, semi-autonomous vehicles that computer regulate speed-braking, or the ability of vehicles to “communicate” within a specific range of cars and trucks equipped can cause mishaps to those vehicle without this advanced technology. I see the “two-second rule” between vehicles expanding for those cars and trucks without these gizmos.

Let’s talk about driving techniques and your personal abilities. Can you see to drive at night? Do you have difficulty navigating the roadways in the rain? Do you have a disability that makes response time – like braking or accelerating – more difficult than the average driver? Has age taken its toll on your reaction time? There are courses available through various organizations that can teach new, defensive driving techniques and help keep you accident-free. Your local chamber of commerce or United Way should be able to steer you in the appropriate course direction.

Then, we have the roadways – the community infrastructure compliments of the local traffic planners and engineers. How well are the intersections marked? How about that roadbed? Potholes galore or properly maintained? These features – beyond your control – have a lot to do with how your car handles on the streets. Feel your roadways are a contributing hazard? Contact your local government and let them know you want safe road conditions.

And, another thing that rush-hour drivers can’t count on: other drivers’ attitudes. Maybe you had a fight with your teenager just before taking off to go to work? Or, you just got out of the bed on the wrong side this morning? No matter the reason, driver attitude has a lot to do with traffic patterns more than anything else. Aggressive driving is contagious and all it takes is one, bad mood driver to make a bonehead move and the sensible drive to work is history. People don’t realize that past the dashboard, there is a 4,000-pound piece of machinery that can inflict injury or death if not operated in the proper manner. Avoid the communicable mood, pop in a Jimmy Buffett CD and go to Margaretville, instead.

Don’t become an automotive internet statistic. Treat your vehicle for what it is: advanced technology transportation. Florida’s highway patrol says it best, “Arrive Alive,” and make the most of your day.

You should have all your severe storm preparations completed at least 24 hours before the snow hits the area.

For those who procrastinate, it may be too late. Supplies at the stores will be minimized, fuel probably scarce. My advice – stay put! But, for those who just have to travel for one reason or another, I have a bit of advice for you.

First – other than your Facebook buddies – your “new” best friend is going to be your emergency roadside kit. If you get stuck in a traffic jam or snow drift, this is what is going to see you through the storm. Most of these items you can find in your garage or basement. Gather these items into a box or duffle bag and place it into your trunk or backseat.

If your vehicle has a “service engine soon” message or a check engine light illuminated on the dash – don’t drive it. The vehicle has issues and taking it out in severe cold is just going to be the catalysis that it needs to push it over the edge. And, I can guarantee you, your favorite tow truck will not be available for hours, if not days, depending upon how severe the storm and the devastation that it leaves in its wake. You need to have a very reliable, well maintained vehicle with great tire tread before thinking about road travel…with a full tank of fuel. Nothing less.

Here are a few other tips that will save you time, possibly save your life

Check with local authorities, news media on road conditions. Travel on approved roadways, only. Do not take unfamiliar short cuts to try to avoid traffic. When you get stuck, you want emergency personnel to know that you are there.

Leave a note on your kitchen table. Tell everyone where you are going to and the roads you plan to take to get there. The date and time you left would be an additional help to authorities if they need to locate you for whatever reason.

Use the buddy system. Contact someone you know that is reliable and that will be staying home. Call them just before you leave. Tell them where you are going and what time to expect a call from you when you arrive at your destination. No call, your designated buddy can contact authorities and let them know how long you have been gone and your destination.

Trust your gut! If you feel uneasy to be driving in severe weather conditions – don’t go! If the occasion arises while driving that you need to take action, you may be too apprehensive to do so. This could lead to a disaster. We don’t want that.

Use your headlights – even during the day. And, I am not talking about daytime running lights. Remember, this is a blizzard and you want to see and be seen!

Make sure those windows are clear of snow – just not the windshield. You want to be able to see 360 degrees around the vehicle.

And, while we are on the subject of windshields…check the wiper blades. Make sure that they are going to get you through the drive. If the wiper blades are not in great working order, stay home! You need to see to drive. Without wiper blades, you can’t see, therefore you cannot drive.

Two words: drive slow. You need to take extra time, extra caution to get to your destination in severe weather.

If you lose traction, turn the steering wheel into the direction you want to go to. Downshifting to second or first gear, while driving in these conditions, is another great way to control a vehicle out of control. Remember: do not hit the brake pedal in panic. This will only make your situation worse.

Try to drive in the tire tracks made by the vehicle in front of you. Use their path to help your vehicle out

Don’t follow too close to the vehicle in front of you. If you get into conditions that you cannot see, it is time to find shelter in a building. The inability to not see is number one accident candidate. And the last thing you want to do is get into an accident and damage your only means of transportation. Because, wherever it happens…that’s where you are trapped!

And if you get stuck?

First, call your buddy and let them know what’s going on and where you are located. They can take over the tow truck duties from this point. You have another job to do: bunker down. It may be a long, long wait.
While we are at it, let’s revisit your cell phone use. In a nutshell, use the phone sparingly. And do not leave the cell charger plugged into your car! This will deplete an already, cold-stressed vehicle battery.

For example: you know how leaving appliances plugged into the wall at home drains energy and increase your electrical bill? Same goes for anything plugged into your car or truck. Save the energy, save the battery.

Speaking of batteries, we want you to start your vehicle every 30 minutes and let it run for approximately 10 minutes. Before doing so make sure that the tail pipe is free and clear of snow. If not, the hydrocarbons will need somewhere to and that will be the vehicle’s cabin. As a safety precaution – and I know that it’s cold – crack the window down an inch while the engine is running to prevent possible carbon monoxide poisoning. Remember: vehicle emissions are mainly odorless and colorless. You’ll never know what hit you.

The editors asked if I could write an article regarding the “Mars versus Venus” approach when it comes to auto service and repair. Well, you know, everyone thinks that the “guy” is going to do a better job of keeping his vehicle running. Right? I mean, aren’t us gals supposed to be picking up the kids from soccer practice and doing the grocery shopping?

Times have changed.

Though the decades of giving auto classes and talking to groups regarding car care, I can honestly say that – hands down – women are the savvier when it comes to car care. I don’t know if it’s because of the “women’s movement” of the 60s and 70s that pushed us out of the kitchen? Or, is it because more and more females are wearing a multitude of hats, including “head of the family” and “car care guru.” No matter what the catalyst, females had to pony-up when it came to getting those horses under the hood fixed – like it or not! And, I’m not talking about any scientific polls or surveys, just look around the waiting room of your local auto center and see who’s behind the wheel: women!

I have to say, that most of us are beginning to like it — a lot! I notice that when I give in-the-shop courses that it’s mainly females who show up in the bays for class. They are all learning one thing: how to keep money in their wallet when it comes to mechanical maintenance. The ages are varied. You have the working mom standing next to the great-grandmother – yes, great!

And, no pun intended — well, maybe so, who can help it – this is great experience that the generations can learn about what drives their vehicles and how to make them last for a long, long time. So wonder the average age of today’s cars and trucks on our roadways are more than 11 years old!

But, seriously. I truly believe that guys – especially the older generation — are avoiding the actual “get re-acquainted” with your vehicle classes due to pride. As teenagers and young adults, guys fixed their own rides. They exchanged cylinder heads for more power, transmissions for more torque. What could a class teach them about auto care?

Well, men, it’s not your father’s Oldsmobile, as the commercial used to tell us. It’s a different automotive world with different rules.

For example: Did you know that there is difference regarding fuel for your ride? No, I’m not talking about the octane. I’m talking about the formula. That’s right! How the fuel is blended. About a dozen years ago, a group of auto manufacturers got together and asked the petroleum companies for a special fuel blend that would make their vehicles get higher mpg, lower emissions and keep carbon buildup out of the intake. A handful complied and has been deemed “Top-Tier” fuel. And, it doesn’t matter what the octane your vehicle requires: 87, 89 or 92. All fuels are the special blend.

And, here’s another example of not keeping up with the times. I had a customer in my shop a few weeks ago asking about tires. His vehicle required a speed-rated “V” tire – per the manufacturer. The driver didn’t know that there were speed ratings on tires. After explaining the difference between the “S” rating and the “V” rating, the consumer said that he didn’t drive that fast and wanted to put the cheaper, “S” rated tires on his car.

No.

You can’t go cheap because it costs in the long run. The reason the manufacturer placing a specific tire size and rating is directly related on how the vehicle steers and brakes. There is no substitution. There are no cutting corners. And, that ASE Blue Seal shop is not going to bend the rules for you, either. Oh, yeah, I’m sure that this gentleman could find an unscrupulous shop to put the lower speed rated tires on his ride. But, why? Why would you risk your safety, your family’s safety and those around you, just to save a buck or two? And, think of the outcome if he was to get into an accident. One of the first things the insurance inspector is going to look at is tire condition and proper fit. If the improper speed rating is on the vehicle, the accident victims are going to have a field day with him and the installing shop. Because, in the end, it is your responsibility to make sure the proper repair is performed on your car or truck. Not worth the risk, guys!

And, here’s another tidbit most guys are missing out on: basic upkeep. There is a maintenance difference if you are a “normal” driver or a “severe-duty” driver. It’s all depends upon you, not the machine contrary to popular belief. You could be a “severe-duty” driver, but your neighbor just might be a “normal” driver. Some factory, recommend oil changes are at 3,000 miles while others are set at 7,500 miles. The key to the maintenance puzzle all depends upon how and where you drive; what you are driving and down what type of roadways.

Yes, automobiles are not fully automated – yet – and you need to pay attention to your vehicle, or your ignorance will rack up a hefty price tag at the shop. It’s one way or the other, folks. So, take every opportunity to educate yourself when it comes to auto maintenance. It’s just not the consumer who has to keep up with the times. We, as ASE certified technicians, have to update ourselves often regarding manufacturer changes. So, don’t think you’re alone in the car care game.

The plus side? Just think of the money you will save – for that great vacation or new pair of shoes — by having the knowledge to know what is right and what is wrong for your car or truck.

Gas prices are on the rise, again! So, it’s time to get the junk out of your trunk and save gas, save money!

The purpose for your trunk or hatchback is to transport objects: groceries, sporting equipment like bowling balls, hockey sticks, basketballs. And, when you are done with your activity, store it…but not in your trunk. People don’t realize that all that extra weight adds up and so does your gasoline bill by lugging all that stuff around town.

It may only be a couple of dollars per fill up, but after 10 fill ups, that’s and extra $20 bucks that goes into the gas station cash register. Or, take the second option: get the junk out of your trunk and keep that money in your wallet.

Another fuel saving tidbit: use “Top-Tier” fuel. Not only is it going to help your wallet by increasing your fuel economy, but helps keep your engine intake clean, therefore less emissions out of the tail pipe.

About 10 years ago, six auto manufacturers got together for one purpose: to create a superior fuel formula. Audi, BMW, General Motors, Honda, Toyota and Volkswagen presented this formula concept to a group of petroleum companies. But, which petroleum companies would embrace this cleaner burning fuel? Handfuls complied and were deemed “Top-Tier” by the manufacturing groups.

As a matter of fact, if you were to read the owner’s manual of one of these above manufactures, it will tell the reader to use “Top Tier” fuel in their vehicle. It’s that important. But, how?

A while back, my shop techs decided to see if the “Top-Tier” fuel claims were true. So, we “volunteered” our tire manager’s vehicle as the test subject: a four year old, six-cylinder Dodge. For several weeks, he drove his car back and forth to work, the grocery store, picked up kids, etcetera. All the time filling up at a “Top-Tier” station. Then, we had him switch to a non, “Top-Tier” fuel station. He continued his daily driving habits just like he did with the “health food” gasoline.

Well, I guess the claims lauding “Top-Tier” were correct. He averaged 22.9 with the “healthy” fuel versus 19.8 with the “junk-food” gas. He paid approximately $1.47 more per fill-up from the “Top-Tier” station as opposed to the other brands. He went a little more than 85 miles per tank on the good stuff compared to the second-string stuff. Overall, the “Top-Tier” fuel economy was living up to its claims.

Then, there was the “clean” engine, emissions concept. When testing the exhaust with an automotive specialty tool called a five-gas analyzer, it was quite evident that the greenhouse emissions coming out of the tail pipe were less while using “Top-Tier” versus the other non-conforming fuel companies.

So, now we have two ways to help save gas, our wallet. By keeping unnecessary objects out of the trunk, you gain more mpg. And, by using a “Top-Tier” fuel, you double your chances of going a lot farther on a tank of gas and keeping that green in your pocket – all at the same time.

Ladies: are the men in your life making car care sound difficult to comprehend? Do they use terms that sound like they came straight out of a sci-fi movie?

Don’t fret. Help is here to make you a savvy car consumer.

Basically, car care can be summed up in one word: maintenance. It’s all about following the vehicle manufacturer’s maintenance program for your car or truck. That’s right, auto upkeep is that simple. So, what do you do next? I’m glad you asked.

First, you need to find a reputable auto center. It doesn’t have to be big; it doesn’t have to be a nationally recognized repair facility. It must have an outstanding reputation within the community regarding honesty, integrity and workmanship. And, you can almost guarantee that it sports an ASE Blue Seal shop insignia on the lobby door. What’s that? Well, you know that organization that test high school seniors for college – you know, ACT? Well, they test technicians for their automotive proficiency, too. And, like the ACT college test, the exam is given under guarded conditions. There’s no looking off the other guys sheet. There’s no penciled in answers before you get the test. That tech better know his — or her — stuff before sitting down to answer those questions. If not, they are not worthy of the blue seal patch. Now that you have the basic guidelines on what to look for in a great auto center, it’s time to find that shop to keep you on the road.

You’ve asked a hundred of your friends and relatives where they go. Now, it’s time to take the majority rule auto center for a test drive.

I recommend going in for an oil change for your first visit to the potential candidate.

Look around the lobby. Is it clean? Are the personnel friendly with the customers? Do the customers appear to be comfortable or stressed? Within the first five seconds, you are going to have that initial gut reaction to whether or not this is a good fit for you and your vehicle. If all is well, ask for a tour of the shop. You will see quite a few items sitting in and around the bays. This is due to the techs repairing vehicles. But, does it look like the stuff has been sitting there for ages? Are there shop rags in the corners with dust on them? Don’t get me wrong. It’s not going to be hospital clean, but there should be some order to the place. And, don’t forget to ask the service adviser about the auto center’s equipment. Is it up to date? Will it be able to handle your vehicle’s needs?

Bad fit? Keep on looking.

Good fit? It’s time to build a relationship with the repair shop.

You need to establish that you are interested in the welfare of your vehicle, your wallet. Telling the service advisor that all you care about is turning the key in the tumbler could be an invitation to turn your wallet inside-out. Even if you don’t know which end of the screwdriver to use, you need to understand what repairs are needed. You do that by asking questions. Hundreds of them.

And, I am talking about items ranging from what type of fuel to use to when does your car need spark plugs to what car wax is the best for your vehicle. Remember: there’s never a stupid question. And, if the tech treats you with a snotty, lassie fare attitude when asked about car repair and care, it’s time to test drive another shop. But, don’t let that one bad-apple shop deter you. Ask those questions until you understand. It’s a professional courtesy for an ASE certified technician to discuss car issues and answer your questions in layman’s terms. It’s important to understand why and how. And, speaking about why and how…

There are two questions that you need to ask every time someone approaches you about auto repair: “why” and “how.”

“Why does my vehicle need brake pad replacement? Show me why it needs to be replaced.”

And, the follow up question: “How does this affect the performance of my vehicle? How does it affect my wallet?” Speaking about protecting your wallet…let’s have a brief lesson regarding oil change coupons.

Definitely take advantage of that oil change coupon. But, remember: it is fiscally impossible for shops to give away oil changes for $15.95, $19.95 or $24.95. Let’s think about this logically. The oil costs on average about $2.99 a quart. The average car takes 4 quarts. So, that’s $12, so far. A good filter is $3. Then, there is labor, insurance, electric bill, gas bill, water bill…it all adds up into the red at the repair facility. The shop just can’t break even with a $24.95 oil, lube and filter exchange. So, if the service adviser approaches you with a high dollar estimate, you need to think twice. As in: get a second opinion! You drove the car into the shop, don’t let them scare you to the point that you believe you can’t drive it out. But, for safety sake, get that second opinion to make sure your vehicle is road-worthy. That’s the key for vehicle longevity and keeping money in your wallet.