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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets
BBB accreditation standards,
which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Advertising Review

Additional Information

BBB file opened:
April 19, 2012
Business started:
04/27/2006
Business started locally:
04/27/2006

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Tax Education Council

http://www.ctec.org/
Phone Number: (877) 850-2832info@ctec.orgThe number is A184359.On 1/21/2014 BBB confirmed that the license from California Tax Education Council expired.On 1/21/2014 BBB confirmed that MasterXLS had not obtained a necessary license from California Tax Education Council.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.

Industry Tips

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict
with the
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.

Complaint Trends - Last 3 Years

Customer Review Trends

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience

Value

Positive Review

5 points per review

Neutral Review

3 points per review

Negative Review

1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating

Value

A+

5

A

4.66

A-

4.33

B+

4

B

3.66

B-

3.33

C+

3

C

2.66

C-

2.33

D+

2

D

1.66

D-

1.33

F

1

NR

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Star Rating scale

Average Score

5 stars

5.00

4.5 stars

4.50-4.99

4 stars

4.00-4.49

3.5 stars

3.50-3.99

3 stars

3.00-3.49

2.5 stars

2.50-2.99

2 stars

2.00-2.49

1.5 stars

1.50-1.99

1 star

0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.