February 27, 2015

As many of our members know, Anthem, Inc., a Blue Cross and Blue Shield company,
experienced a sophisticated cyber attack recently that allowed hackers access to
members’ personal information, including information of some of our members at Arkansas
Blue Cross and Blue Shield, BlueAdvantage Administrators of Arkansas and Health
Advantage.

The member information accessed was limited to personal identification data and
includes names, dates of birth, addresses, telephone numbers, emails, health plan
ID numbers, and a small percentage of Social Security numbers (SSN). According to
Anthem, no member credit card, claims or medical information was compromised. Anthem
and Arkansas Blue Cross are in the process of notifying these members and letting
them know that Anthem is offering free credit monitoring and ID theft protection
to them.

Background

The cyber attack that Anthem experienced appears to have begun in early December
2014, but was not detected by Anthem until January 27, 2015, due to the fact that
the unknown intruder used a system identity and password of an Anthem database administrator
that had been hijacked; it took Anthem several more days, to January 29, 2015, before
it was able to determine that an internal database at Anthem had, in fact, been
breached.

Arkansas members affected

Anthem has notified us that 17,050 Arkansas residents covered or administered by
Arkansas Blue Cross, BlueAdvantage or Health Advantage have been affected; only
eight with Social Security number disclosure.

Additionally, 144,865 Arkansas residents covered by Anthem or another Blue Plan
have been affected.

Anthem states where claims were processed

All Blue Cross and Blue Shield companies work independently. However, Anthem serves
as the claims processor for health care services received in the 14 states where
Anthem operates.

February 9, 2015

Be Careful of Email Scams

If you receive an email from Anthem Blue Cross and Blue Shield — and it asks you
to "click here" — it is NOT from Anthem.

Do NOT click on any links in the email.

Do NOT reply to the email or reach out to the sender in any way.

Do NOT open any attachments that may be attached to the email.

If you receive a phone call from anyone who's says they are calling on behalf of
Anthem, and they are asking for credit card information or Social Security numbers,
they are NOT representing Anthem or any Blue Cross and Blue Shield plan. Do NOT
give them any information.

If any members of Arkansas Blue Cross and Blue Shield, Health Advantage or BlueAdvantage
Administrators of Arkansas are affected by the Anthem security breach (and there
is no indication of this at this time), you will be notified via the U.S. Postal
Service with specific information on free credit monitoring and ID protection services.

Leaving ArkansasBlueCross.com

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of choosing any such link or access, that ABCBS is not and shall not be responsible
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employees and agents ("the ABCBS Parties") are not responsible for the content of
any other website to which you may link, nor are ABCBS or the ABCBS Parties liable
or responsible under any circumstances for the activities, omissions or conduct
of any owner or operator of any other website. Once you choose to link to another
website, you understand and agree that you have exited this website and are no
longer accessing or using any ABCBS Data. You understand and agree that by making
any third-party website link available as an option to you, ABCBS does not in any
way endorse any such website, nor state or imply that you should access such website
or any services, products or information which may be offered to you through
such other websites or by the owner or operator of such other websites. The owners
or operators of any other websites (not ABCBS) are solely responsible for the content
and operation of all such websites. ABCBS makes no warranties or representations
of any kind, express or implied, nor of merchantability or fitness for a particular
purpose, nor of non-infringement, with regard to the content or operation of any
other website to which you may link from this website.

Leaving ArkansasBlueCross.com

By selecting "Continue," you will be exiting the Arkansas Blue Cross and Blue Shield (ABCBS) website. If
you choose to access other websites from this website, you agree, as a condition
of choosing any such link or access, that ABCBS is not and shall not be responsible
or liable to you or to others in any way for your decision to link to such other
websites. You further agree that ABCBS and its affiliates, its directors, officers,
employees and agents ("the ABCBS Parties") are not responsible for the content of
any other website to which you may link, nor are ABCBS or the ABCBS Parties liable
or responsible under any circumstances for the activities, omissions or conduct
of any owner or operator of any other website. Once you choose to link to another
website, you understand and agree that you have exited this website and are no
longer accessing or using any ABCBS Data. You understand and agree that by making
any third-party website link available as an option to you, ABCBS does not in any
way endorse any such website, nor state or imply that you should access such website
or any services, products or information which may be offered to you through
such other websites or by the owner or operator of such other websites. The owners
or operators of any other websites (not ABCBS) are solely responsible for the content
and operation of all such websites. ABCBS makes no warranties or representations
of any kind, express or implied, nor of merchantability or fitness for a particular
purpose, nor of non-infringement, with regard to the content or operation of any
other website to which you may link from this website.