Craftmatic vs Kiss

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Craftmatic

Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.

Kiss

The Kiss Mattress by Sleep EZ is made with a top layer of highly responsive latex foam, which provides a refreshing and cool sleeping surface. The middle layer is a resilient memory foam that continues this bouncy feel of the latex above with the pressure relieving properties. This mattress is similar to other major mattresses in a box, but with firmness options that may be too firm or too soft for some.

Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!

Craftmatic's Owner Satisfaction

Most sleepers are satisfied with their mattresses overall. This means these mattresses get good scores from sleepers overall, but some had different ordeals. There are some who didn't enjoy the feel of the mattress. Learn more about the specifics of these mattresses below!

Craftmatic's Supportiveness

Mattress support helps with aligning the back and making sure that things are comfortable for years to come. These mattresses do a good job providing support for most folks, but rarely some reviewers have complained about firmness and support.

Edge SupportEdge support is an absolute must for folks looking for the best mattresses and for those with mobility issues. These mattresses have well rated edge support, but some heavier folks may experience more contouring along the sides.

Bowling Ball & Density TestsA bowling ball test is a great way to measure mattress firmness and support. These mattresses are supportive overall, but some rarely may experience issues with even support long term.

Craftmatic's Durability

Finding a mattress that is durable is critical to mattress shoppers. However, with mattress brands aiming for higher profits, it is not always an easy attribute to find. That said, with great data on material quality, craftsmanship, and customers feedback, these mattresses are better than average when it comes to durability and will remain comfortable for over 5 years for most. But, some folks who are heavier may experience some loss of longevity.

Kiss's Owner Satisfaction

Sleepers had mixed things to say about these mattresses. Many sleepers report feeling comfortable with their decision and enjoy their new mattress, but there were others that didn't experience the same thing. Make sure to read on for more information on if one of these mattresses will work for you.

Kiss's Supportiveness

A supportive mattress that properly cradles the body is what you need for a better night's sleep. If you aren't supported by your bed, you likely aren't getting the kind of sleep that you need to be getting. All in all, these mattresses do offer good support at first, but some had issues with lasting comfort.

Edge SupportMost customers find these mattresses to have good edge support, which is beneficial for those that like rolling over towards the side of the mattress at night. Some that are larger may still experience sagging near the edges.

Kiss's Durability

Having a mattress that is great for durability can save you thousands. Sadly, in this day and age, everything from bedding to clothes degrades faster. These mattresses get mixed feedback from customers on durability. Each mattress is different in how it affects you individually and may feel comfortable for you for years, but others have reported not being so lucky. Make sure to read some of the customer reviews before purchasing.

Browse Craftmatic Customer Reviews

Great service

The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!

Love the adjustable base but the mattress too hot

The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.

The service is great!

The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.

Tremendous bed

I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.

Perfect

We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.

Such an easy experience

We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.

Craftmatic best

I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.

What I needed

The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.

Love the commercials

Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.

Great for mom

Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.

Delivery driver was rude

I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.

Five star company

Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.

Horrible Customer Service

If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.

Outrageous replacement parts cost

The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.

My parents purchased a Craftmatic

My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.

Hello I'm sorry to say

Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.

bought a bed and got the white glove delivery

bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.

Service?

its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.

Craftmatic beds is full of crappie

Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!

Ordered

Ordered a bed payed a lot of money and it didn't show up

Never

Never use Craftmatic.....cheats, liars, and piss poor customer service

Our craft matic

Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.

The very worse product

The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.

Love your service

Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!

ripped off

ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!

Wouldn't recommend this product

Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.

We just got our beds

We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic

thankyou

thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!

Craftmatic

Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.

Why don't you folks...

Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!

6 months plus of a bed that doesnt work

6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!

Not a good deal

Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!

Customer Service

I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson

Browse Kiss Customer Reviews

The easiest mattress buying experience I've ever had.

First off, let me say the mattress is extremely comfortable. I really like it. It's soft, it stays cool, and conforms well. I'm a big guy 6'2'' 275lbs and I feel great in a queen. The real pleasure of buying this mattress though was the purchasing process. It's extremely easy. This was my first mattress purchase online and I don't think I'll ever buy a mattress in a brick and mortar store again. You don't have to deal with annoying salesman, it's cheaper, and it's way easier to get it to wherever you're putting it. Don't be intimidated if you've never ordered one online before - it's so much easier. I couldn't be happier with my purchase so far.

Too soon to tell

While the selection and ordering process or smooth and the folks at Kiss were great to work with, it's a little too soon to tell how happy we will be with the mattress. We ordered a plush and it is quite firm. I had hoped to be used to it by now but still think it may be too firm. While I am not looking for squishy, just a little more plushness would be super.

The mattress is great, the service is amazing

The service from KissMattress is amazing. So far they have done what they said they would do for me and more. I found the mattress to be a little bit firm, but I do like it, so as promised they sent me a topper for it when I asked (no additional charge). The topper was nicer than I expected and helps me fall asleep at night. I really like their business model of being straight forward and telling us what we are getting from them. I look forward to seeing how the bed wears into the warranty period, but if they stick to their word in the quality of the product as they have in getting it to me and making sure I'm happy with it, then I'm sure it'll go splendidly.

Soft, cool, comfy

I purchased a plush queen size Kiss mattress about a month ago. It's the third mattress I've tried in as many months and it's the one I'll keep. My experience is that the Kiss conforms nicely but does not envelope me. I don't have pressure points on my back or side, but I still feel well supported. It has the kind of softness that allows it to 'give' under curves, but it doesn't feel pillowy. Best of all, the mattress helps me maintain a neutral sleeping temperature. It's very breathable and that's a hugely important to me because I sleep hot. This is a very comfy mattress, middle of the road softness, great for combo sleepers, and great for sleepers who get hot at night. I am extremely pleased with the purchase and cannot wait to get in bed.

Love Kiss Mattress

This mattress is great! I sleep through the night, no back pain or stiffness when I wake up.

Good mattress, give it a try

Even though it is still a little bit soft for my taste, it is a great mattress, great body support, no back pain anymore, not hot at all, and I live on Florida.

XL Twin Mattress

slept on it 4 times now like it so far

Very comfortable, but 'plush' is really more medium-firm

The mattress is very comfortable, though more firm than I expected. Overall, I'm very happy with it.

Great sleep

Customer service helped me choose a firm mattress. I am happy that I went with Kiss. I really have been having the best sleep when I'm on my the new mattress.

Kiss twin size mattress

Your customer service was phenomenal! It's great to have a mattress delivered right to your front door.

Kiss Mattress

Great Mattress!

Perfect mattress; very plush and cool to sleep on (the real reason I was in search of another mattress).

The easiest mattress buying experience I've ever had.

First off, let me say the mattress is extremely comfortable. I really like it. It's soft, it stays cool, and conforms well.

Excellent customer service

Great experience from start to finish. Bought kiss mattress and foundation. Customer service was quick to answer any questions.

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