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New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible.

Verint Systems Inc. has introduced Mobile Work View, an application that extends common work activities across devices to enable employees to access workplace information anytime and anywhere.

According to Verint, the Mobile Work View application is designed to address specific user needs to help drive increased adoption of workforce optimization capabilities by employees. In doing so, organizations can extend mobile capabilities to their employees without compromising data security.

The app also enables companies to provide their workforce with additional capabilities for engagement. By delivering the consumer-like experience employees and others have come to expect, the app offers a view into schedule information and the ability to request time-off, regardless of employees’ locations and without having to access a computer or web browser.

The new Verint Mobile Work View app serves as an extension to Verint’s broad suite of Workforce Optimization solutions, including its other mobile applications. Creating a consistent experience for employees who already use Verint software helps drive user adoption and use of its mobile applications, furthering their organizations’ existing investments in Verint solutions.

In addition, to support organizations’ data security requirements, Verint’s mobile gateway provides enhanced security capabilities for the login into the mobile app to provide additional protection and help ensure no proprietary information is stored on devices.

The goal with Verint Mobile Work View is to help companies to confidently extend mobile capabilities to employees without compromising data security, according to Nancy Treaster, SVP and general manager, strategic operations, Verint. With this addition, she noted, Verint is adding apps and other solutions that help address the evolving requirements of today’s changing workforce.

For more information about Verint Mobile Work View and other Customer Engagement Optimization solutions, visit www.verint.com.