Shopping Terms

These terms and conditions apply to all transactions on this site. Please read them carefully.

Delivery and Payment

We can deliver to any address within the United Kingdom mainland.

See individual product pages for delivery costs.

We accept payment by all major credit/debit cards. Payments are processed via the Paypal payment system which is deducted on placing your order – you do not require a Paypal account.

Simply select PAY BY DEBIT/CREDIT CARD IF YOU DO NOT HAVE A PAYPAL ACCOUNT OR DO NOT WANT TO CREATE ONE.
You may cancel an order at any time prior to despatch of the goods.

ALL PAYMENTS ARE PROCESSED EXTERNALLY VIA PAYPAL
We do not receive or store your credit card details
PayPal is encrypted for your security and is the world leading payment processor online.

Returns and cancellations

As an internet customer the Distance Selling Regulations give you the right to cancel your order (by letter, fax or email) up to 7 working days following the day after delivery takes place, but you must quote your order number to assist us in identifying your order promptly. You must take reasonable care of the product, and its packaging whilst it is in your possession. Any labels attached either internally or externally to the product must still be attached. Your original order payment will then be refunded as soon as possible (at the latest within 30 working days).

Please note that any items not correctly packaged or not in the original packaging will be subject to a re-packaging charge. This will be calculated on an individual basis.

In the event that the goods are not as expected or not required and you exercise your cancellation rights the goods must be returned, at your cost, to our address within 14 working days (a working day excludes weekends and bank holidays). Products must be returned complete and unused, in the original packaging and with all accessories. The cost of returning the goods is your responsibility.

Faulty item

If your item is received faulty, has not been used and the packaging was not signed for as damaged, please contact us by telephone or email with pictures and your order details together with details of the fault.

In the event of your product developing a fault after use please telephone or email us with details of the fault together with your order number and contact details. If possible please email a picture of the fault to see if it can be rectified without having to return the product. If we consider the item needs to be returned to us for inspection and it is found that a manufacturing fault has not occurred any costs incurred by us will be charged to the customer.

Faults caused by accident, neglect, or mis-use by the customer or normal wear and tear are not covered. In the event of a non-manufacturing fault the repair and return carriage charge will be at the Purchaser’s expense.

We do not pass details of our customers to any other third party. We do not send e-mails to our customers other than what is relevant to a requested order or enquiry. If you have any queries about out terms, please email us at: info@imadscotland.co.uk