ServiceCounter™ Retail Customer Service Software

Flexible Customer Service Management & Tracking Software

ServiceCounter™ is the customer service management software for retail sites, super stores, and service centers to track and manage the service, warranty, return, and repair needs of consumer product. It enables the support of different business processes with unique workflows, data capture, and validations to realize maximum efficiencies and achieve excellence in customer service.

The ServiceCounter™ retail customer service software can be selected for use as a point solution to create and manage customer service tickets, capture product returns, issue loaners/exchanges, and coordinate internal and outsourced repair. ServicePortals™ often complement ServiceCounter™ to provide maximum customer service with customer web-enabled functionality and/or call center support. Common integrations for our customer service tracking software includes POS and ERP systems.

Retail Customer Service Tracking Software Features

Business Intelligence Driven by Data Integrity

Enforce the capture and validation of the right customer, product, and service data at the right step in the process, providing maximum operational efficiency and the most accurate data for business intelligence.

Streamlined and Enforced Customer Service Management Procedures

Workflows ensure accurate and consistent procedures are followed by all users at all times. This eliminates arbitrary decision making, significantly reduces mistakes and rework, and enables quantifiable performance analysis.

User Productivity and Task Management

Accurate Diagnostics for Problem Identification and Returns Avoidance

ServiceCounter™ has integration capability with an on-site diagnostics tool for mobile devices and other electronic products. This will allow for not only a considerable reduction in total returns, but also pass along critical information to RepairCenter™ once the product is in the repair process.