What if I want to return my entire purchase?

December 05, 2018 02:24

Updated

At Afterpay we love helping you plan, book, buy and pay for goods and services you need, without losing control of your money.

But the delivery, quality and return of any goods and services you buy is always the responsibility of the retailers and the service providers you buy from. And the amount and type of return you can make on a product will always be determined by the returns policy of the individual retailer you bought the item from. You should be able to find out your options by checking their returns policy on their website or contacting them directly.

Once a refund has been processed by the retailer it will automatically come through to us and once we process it, show up in your payment plan.

Now – here’s where it gets a bit complicated, so pay attention!

Our system will adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Our systems cannot spread the new purchase price out evenly across your four payments or across the remaining payments.

Now – on the App, your refunded order will show up as “PAID”. We know this can be confusing and we are working to fix this right now. In the meantime you can click the “PAID” button to see that the payment has been refunded.

Like this.

Financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them asap.

We know that keeping your first couple of payments the same, even though you’ve received a partial refund, may not be what you wanted. But it’s the easiest way to run a system that helps you plan, book, buy and pay without ever losing control of your money.

Having said this, we are always reviewing and trying to improve Afterpay so please let us know your thoughts and keep the conversation going here.