Integrate

T4S SureAdvice℠ Innovation Workshop for Cherwell

T4S SureAdvice Innovation Workshop for Cherwell is a workshop and demonstration designed for companies who are starting or in process of evaluating IT Service Management platforms. The Cherwell platform provides a very extensible environment to create and integrate many solutions and systems. As such, customers are often looking for an accelerated means to quickly understand “The Art of the Possible” and the best fit for their business.

Our Innovation workshops are slightly customized for each customer. Each begins with some pre-workshop goal and objective setting with the Executive Sponsor. In addition, timing, participants, and other planning are all worked out at this time.

The Workshop itself begins with a set of interviews with stakeholders to understand the current state challenges and opportunities for improvement for the different service areas. Once the interviews are completed, the findings are analyzed and a specific demo that addresses the areas for improvement is tailored.

Once the interview and analysis are completed, the entire participant group is gathered for a “Read-out and Demonstration”. This readout includes the findings as well as a set of recommendations on how to address both process and technology shortcomings of the current state. Using Cherwell CSM, we will also demonstrate how the platform can be used to address “The Art of the Possible”

Key Benefits

Recommendations on specific areas of focused to improve IT service management performances

Business Case Definition

What is T4S SureAdviceSM Innovation Workshop for Cherwell?

A T4S Certified Cherwell Architect conduct the T4S SureAdviceSM Innovation Workshop often times alongside a Cherwell Solution Consultant to provide the required review and plan to ensure that your priorities and ITSM Roadmap includes actionable plans that address all areas of the solution. The next steps and Roadmap ensure that the plan reflects executive alignment on the opportunities, actions and benefits that are identified. The Roadmap can be used by your own team, T4S Professional Services, or a certified Cherwell partner. The Roadmap will prioritize the findings and recommendations in alignment with your defined goals and objectives.