Virtual Tax Professional - CPA, Enrolled Agent or Attorney

Company: Intuit
Location: Champaign
Posted on: September 15, 2019

Job Description:

Overview If you are a highly motivated individual with an active
credential (CPA/EA/Practicing Attorney) and excellent communication
skills, we need you to help our customers complete their taxes
using Intuit TurboTax products. You will advance our goal of
“Powering Prosperity Around the World” by providing expert guidance
and explanations of tax and technical terms to our customers.
You will also play an important role in our effort to enhance our
brand by delighting our customers and empowering them to prepare
their taxes. Responsibilities This is a seasonal, virtual,
customer-facing role; you will be using our state of the art video
communication software (SmartLook) to interact with customers Help
TurboTax customers who are working on their tax return with 1) tax
advice, including return preparation and signature when required,
2) product/software inquiries, and 3) tax calculations Create high
quality customer interactions and experiences that instill
confidence using deep customer empathy, and your deep knowledge and
expertise in the field of tax preparation Utilize and leverage
government websites, professional resources, and team expertise to
seek out and deliver the right answer to the customer using
everyday language Apply defined practices, procedures, and company
policies to troubleshoot and resolve tax advice and preparation
customer inquiries Document customer interactions Qualifications
This is a seasonal customer facing position providing Tax Advice,
Tax Return Review and Preparation for Individual Federal and State
tax returns for TurboTax Customers Help customers as they work on
their tax return with tax advice, return preparation (including
signature as needed), product/software inquiries, and tax
calculations Apply defined practices, procedures and company
policies to troubleshoot and resolve customer tax questions and
preparation of returns. High quality interactions with customers
utilizing strong written and verbal skills as well as deep customer
empathy Tax returns prepared, signed and delivered to customer
Utilize and leverage government websites, professional resources
and team expertise to seek out and deliver the right answer to the
customer Document customer interactions Represent the Intuit
TurboTax brand and spirit by demonstrating empathy for the
customer, empowering and partnering with the customer,
personalizing the experience, and providing them the confidence
that they can do their own taxes

Didn't find what you're looking for? Search again!

Other Other Jobs

At Home Reps Needed PT/FTDescription: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top Company: AmeriPlanLocation: JolietPosted on: 09/16/2019

Texas Roadhouse Service ManagerDescription: Description: Love your job at Texas Roadhouse Join our family and take pride in your work Texas Roadhouse is looking for a legendary Service Manager. As a Service Manager, you would oversee all Front (more...)Company: Texas RoadhouseLocation: JolietPosted on: 09/16/2019

Want to Improve Your Income?Description: Not satisfied with what you are making now, or retired and need more money Your earnings should reflect the results of your efforts, not just a Company: Parsons EnterprisesLocation: JolietPosted on: 09/16/2019

Texas Roadhouse Kitchen ManagerDescription: Description: Do you want to love your job Join the Texas Roadhouse family and take pride in your work Texas Roadhouse is looking for a legendary Kitchen Manager. As a Kitchen Manager, you would oversee (more...)Company: Texas RoadhouseLocation: JolietPosted on: 09/16/2019