Eric Garner is an experienced management trainer with a knack for bringing the best out of individuals and teams. Eric founded ManageTrainLearn in 1995 as a corporate training company in the UK specialising in the 20 skills that people need for pr...

In "The Experts Teach: Customer Care", we bring together 25 articles from the top experts on how to earn a reputation for great customer service. These experts will show you why many organisations lose sight of their customers and decline, while others get the customer relationship right and see their fortunes soar.

The expert authors include Martin Haworth who is a successful business coach; George Torok, who is a well-known writer on creative problem-solving and personal marketing; and Greg Smith, president of Chart Your Course International.

If you are a manager, these articles will inspire you to become a great service provider. If you are a trainer, they are perfect for sharing with anyone whose role brings them into contact with customers. If you are a learner, they are quite simply professional game-changers.

In each of “The Experts Teach” series, we’ve gathered together some of the world’s best thinkers to share their ideas with you. Their ideas offer new, refreshing, and insightful ways to look at old themes, allowing you to discover new perspectives, develop your understanding, and change the way you think.

What Makes a Customer? by Nelson Scott

Top 10 Worst Things to Say to Angry Customers by Jeff Mowatt

Customer Service – The Disney Way by Martin Haworth

Service With a Smile! by Bob Selden

The View from the Front Line by Jim Clemmer

From Ichiban to Kaizen by Erica Rowntree

Good Sticky vs Bad Sticky by Thomas Cox

More is Said than Done about Improving Customer Service by Jim Clemmer