What if the withdrawal didn't go through?

Solution: On MoonX any withdrawal takes 10 minutes. Depending on the 3rd party blockchain platform, and security check, most of the times transactions take place in less than 5 minutes. If in case your withdrawal address is wrong, there could be delay in processing.

Case 2: The status is "processing" in the withdrawal records.

We are generally fast, but 10 minutes is when you have to hold on, please be patient.

Case 3: The status is "succeeded" in the withdrawal records.

If the status is "succeeded", it means that we have processed your withdrawal and the transaction was recorded in the blockchain. If you do not find your account updated, then just call us on 1800