Quick Reference Guide
Your XFINITY Voice Service Includes 12 Convenient Features:
Three-Way Calling*
Anonymous Call Rejection*
Call Forwarding*
Call Forwarding Selective*
Call Return*
Call Screening*
Call Waiting
Caller ID
Caller ID Blocking per Call
Caller ID with Call Waiting
Repeat Dialing*
Speed Dial*
*Not included with XFINITY Voice Unlimited Saver plan.
Quick-Dial Numbers
911 - Emergencies
711 - Telecommunications Relay Service for the hearing impaired
611 - XFINITY Voice tech support
411 - Directory listings, movie theater showings, driving directions and more**
**Charged on a per-call basis. Services (including 911/emergency services) will not function during a power outage.
Features Quick Guide
Some XFINITY Voice features can be turned on or off based on your preferences. Take a moment now to familiarize yourself with your XFINITY Voice features and save time in the long run.
Feature
Activate
Deactivate
Online Access Available
Anonymous Call Rejection
*77
*87
Yes
Call Forwarding
*72
*73
Yes
Call Forwarding Selective
*63
*83
Yes
Call Return
*69
*89
Not at this time
Call Screening
*60
*80
Yes
Call Trace
*57
Not at this time
Call Waiting
*70
Not at this time
Caller ID Blocking Per Call
*67
Not at this time
Caller ID Blocking Per Line
*82
Not at this time
Repeat Dialing
*66
*86
Not at this time
Speed Dial 8 (set up)
*74
Not at this time
Speed Dial 30 (set up)
*75
Not at this time
Three-Way Calling
*96
*97
Not at this time
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Xfinity Home - gives you peace of mind with a total home security and automation solution. Look after your home, family and valuables from anywhere using your computer, tablet or smartphone. Get 24/7 professional monitoring on a secure network, and remotely control your home from one easy-to-use website or mobile app. Visit the Xfinity Home website or call 1-888-223-5723 to learn more.
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Learn how to use the XFINITY Home app for mobile devices to stay connected and control your XFINITY Home - Secure system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have XFINITY Home - Secure? Learn about the XFINITY Home app for mobile devices for XFINITY Home - Automation or XFINITY Internet. What You'll Need
XFINITY Home - Secure
Access to the XFINITY Home app for mobile devices
What You Can Do in the XFINITY Home App for Mobile Devices
See an Overview of Your System
Arm/Disarm Your System
Manage Your Lights and Appliances
Change Your Thermostats Settings
Manage Your Zones and Sensors
Manage Your Cameras
Manage Your Rules
Manage Your Scenes
View Your System Activity
Check Your System Alerts
Sign Out of the App
See an Overview of Your System
Sign in to the XFINITY Home app for mobile devices. On Android devices, the top area of the Overview screen will show the armed status of your system and icons for navigating the app. Apple users will see the navigation icons at the bottom of the screen.
Activity icon (clock) - View your system activity.
Automation icon (two dots under an arrow) - View, add and manage rules.
More icon (three vertical dots)
Change app settings and see information about the app.
Add a Works with XFINITY Home device to your system
Sign out of the app.
When you have system alerts, an Alerts icon (a triangle around an exclamation point) also appears in the top bar (on both Android and Apple devices). Tap the icon to view the alerts. Scroll down the Overview screen to see live video from your Camera, current information about your devices and recent system activity. Back to Top
Manage Your Zones and Sensors
Scroll down the Overview screen and tap Zones & Sensors to view all of your Sensors, including Motion Sensors, Door/Window Sensors and Water Detectors. The Security Sensors screen shows you the status of each Sensor, such as whether a door or window is open or closed. If there are any problems associated with a Sensor, you'll see an alert under it. Tap the Sensor name to see details for that Sensor. On the Device Settings screen, you can turn the Sensor on or off. If you turn off a Sensor, it won't trigger an alarm and no rules you have set up for the Sensor will run. Back to Top
Manage Your Cameras
Thumbnail images from your Cameras are displayed at the top of the Overview screen.
Swipe left on the current Camera image to view other Cameras in your system.
Tap a Camera image to manage the Camera.
The Camera screen shows a live view from the Camera. If you don't have 24/7 Video Recording, you can tap Record Video to record a video, or tap Take Picture to take a picture. Don't See These Options? If you see a list of motion events under the Camera image, then 24/7 Video Recording is active for the Camera. Get details on using the app to manage 24/7 Cameras.
Tap View Saved in Activity to view your saved videos and pictures.
On the Activity screen, tap All Activity to open the filter menu, then tap Cameras.
Saved pictures and videos are organized by date and time, with the most recent picture or video at the top. Tap a picture to see a larger image or tap a video to view a recording.
On the picture/video screen:
Tap the download icon (down arrow) to download the picture/video to your mobile device. Note: Videos and pictures are only saved in your account for 30 days. If you want to keep them longer, download them!
Tap the share icon to share the picture/video with other people via text messaging or another app.
Tap the trash icon to delete the picture/video.
Did You Know? You can also manage your saved pictures and videos in your Subscriber Portal and in the XFINITY Home app for XFINITY X1. Back to Top
Manage Your Rules
Rules help you to manage your system, saving you time and effort. They are incredibly flexible, customized commands that you use to automate your system, telling it what to do, at what times, on what days, and in response to what events. On the Overview screen, tap the Automation icon to see the rules that you've created for your system. Learn more about rules: what they are, what they can do for you, examples and more! Back to Top
Manage Your Scenes
Scenes let you control multiple devices with a single command. You can use scenes to organize tasks by time of day, such as Good Morning; by activity, such as Leaving; or however you choose! On the Overview screen, tap the Automation icon to see the scenes that you've created for your system. To learn more about scenes, what they are, and what they can do for you, read about Managing Scenes. Back to Top
Check Your System Alerts
On the Overview screen, tap the Alerts icon to view your system alerts. The red circle on top of the icon indicates the current number of active system alerts. Try to resolve an alert as soon as possible. If you need more help, see the XFINITY Home Help & Support site for troubleshooting information or call 1-800-XFINITY. Sign Out of the App
On the Overview screen:
If you're using an Android device, tap the More icon (three vertical dots) at the top of the screen, then tap Sign Out.
If you're using an Apple device, tap the More icon at the bottom of the screen, then tap Sign Out.
Did You Know? You can sign out of all your XFINITY apps at https://login.comcast.net/logout.
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X1 Overview and User Guide
Xfinity X1 is simply extraordinary!
What is X1?
X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home WiFi for all rooms, all devices, all the time. Voice Remote You can control almost all aspects of your TV with the X1 Voice Remote. For a quick list of phrases you can use with your remote, see our Voice Command Tips . X1 Apps on Your TV Open Netflix, Pandora, YouTube and more through your TV using X1 Apps . Availability X1 is available to customers with Xfinity TV and Xfinity Internet service who have Digital Starter TV and Performance Internet service or above. Pricing is subject to change. Contact us for more information. X1 Quick Start and User Guides Already have X1? Please download the X1 Self-Installation Quick Start Guide or the full User Guide (available in English and Spanish .)
Navigate the Guide Grid
To access the guide grid, press the Guide button on the remote control.
To navigate up and down the channel listings in the guide:
Use the up arrow and down arrow buttons to move one channel at a time.
Use the Page Up and Page Down buttons to move several channels at a time.
To jump to a specific channel, search for it.
To advance back and forth to different time slots:
Use the right arrow button to advance in the grid one time slot at a time; use the left arrow button to go back to the previous time slot.
Use the FF button to advance in the grid one day at a time; use the Rew button to go back a day.
You can also view channel information and program Information.
Hit Exit to exit the guide.
X1 Main Menu
To access the main menu, press the xfinity button on your remote control. Then, use the left arrow button or the right arrow button to browse through the menu options. Choose from any of the following and press the OK button on the remote to select it:
Notification Center: Use this option to see new notifications and a history of recent notifications. Notifications are intended to keep you up-to-date on everything you need to know about your Xfinity products. Notifications you may receive include tips on X1 features, upcoming appointment reminders, Xfinity Home alerts and more. To get started, see Xfinity X1 Notification Center.
Guide: Use this option to access the X1 guide grid and view program listings, channel lineup, etc.
You can also access the guide grid by pressing the Guide button on your remote.
To get started with the guide, see these instructions on navigating your X1 guide.
Press the Guide button twice to access other options such as movies and grids, etc.
Saved: Use this option to access your saved recordings, recording schedule, favorites list, playlists and Xfinity On Demand purchases. This menu also includes For You, which has recently recorded programs, favorites, watched shows and recommendations based on what you've watched on Xfinity On Demand.
On Demand: Use this option to access Xfinity On Demand TV Shows and Movies to watch anytime.
To get started with Xfinity On Demand, learn more about finding shows and movies in your X1 menu.
Search: Use this option to search for live TV shows, On Demand programs and your DVR recordings. You can also search for favorite actors and directors, channels, etc.
To get started with search, learn more about searching with your X1 search barand searching with the remote control keypad.
Apps: Use this option to access the apps available through your X1 TV Box such as Pandora, Sports, Photos, My Account and more.
Settings (Gear icon): Use this option to manage the settings on your X1 TV Box (Parental Controls, Closed Captioning, Purchase PIN, guide settings, etc.)
To exit the menu, press the Exit button on your remote.
Navigate the Guide Grid
To access the guide grid, press the Guide button on the remote control.
To navigate up and down the channel listings in the guide:
Use the up arrow and down arrow buttons to move one channel at a time.
Use the Page Up and Page Down buttons to move several channels at a time.
To jump to a specific channel, search for it.
To advance back and forth to different time slots:
Use the right arrow button to advance in the grid one time slot at a time; use the left arrow button to go back to the previous time slot.
Use the FF button to advance in the grid one day at a time; use the Rew button to go back a day.
You can also view channel information and program Information.
Hit Exit to exit the guide.
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A home network is a group of devices – such as computers, game systems, printers, and mobile devices – that connect to the Internet and each other. Home networks connect in two ways:
A wired network, which connects devices like printers and scanners with cables
A wireless network, which connects devices like tablets and e-readers without cables
Why Set Up a Home Network?
There are many reasons to establish a home network. Here are just a few of the things home networking allows you to do:
Connect to the Internet from multiple computers, game systems, mobile devices, and more.
Access files and folders on all devices connected to the network.
Print from multiple computers on a single printer.
Manage security settings for all networked devices in one place.
If you’re ready to try home networking, read below to find out what you’ll need to get started and to see the options available for your network.
What You Need to Set Up a Home Network
To set up home networking, you’ll need the following:
XFINITY Internet Service subscription (or subscription to another Internet provider)
A modem, which connects to the Internet, and a router, which connects your devices to each other and to the Internet through your modem (or a gateway, which functions as both a modem and a router)
A computer or other device to connect to the network
See Set Up Your Wireless Gateway and Connect Your Wireless Network for more information. The Comcsat XFINITY Wireless Gateway 1 (model numbers TG862G and TC8305C), Wireless Gateway 2 (model numbers DPC3939 and TC8706C), Wireless Gateway 3 (model numbers DPC3941T, TC8717 and TG1682G) and XB6 Advanced Gateway (model numbers TG3482G and CGM4140COM) function as an all-in-one modem, router, and phone device. They automatically provide users with the best security settings available for a home network. See What is a Wireless Gateway from Comcast? for more information.
Wireless Home Network
A wireless network, often called Wi-Fi, connects devices to each other and to the Internet without using cables. See What Is WiFi and How Do I Get It? for more information.
Wired Home Network
A wired home network connects devices to each other and to the Internet using Ethernet cables. There are several benefits to having a wired home network:
Faster and more reliable connection to the Internet
Increased security, as no outside users can access your network
Easier set-up and troubleshooting than wireless connections
Mixed Home Network
Many people find that a mix of wireless and wired networking meets their needs best. For instance, devices that stream movies benefit from the quicker and more stable wired connection. Devices like laptops or tablets, however, benefit from the mobility available with a wireless connection. The Comcast XFINITY Wireless Gateway 1 , Wireless Gateway 2 , Wireless Gateway 3 and XB6 Advanced Gateway come with wireless capability and four Ethernet ports (two Ethernet ports for the XB6), allowing you to connect devices with and without cables at the same time.
Home Networking Glossary
Below is a list of common home networking terms. Take a moment to familiarize yourself with these definitions, as they'll likely be mentioned in other help articles. Wireless network – A group of devices (computers, game systems, e-readers, etc.) connected to each other and to the Internet without cables, also called Wi-Fi. Modem – A device that connects routers or computers to the Internet through a cable. Router – A device that transmits a wireless signal and connects devices to each other and the Internet through the modem. Gateway – A device that functions as both a modem and a router, like the Comcast XFINITY Wireless Gateways. Signal range – The area in which a wireless-capable device can pick up the wireless signal and connect to the wireless network.
Administration site – The online site used to view and change the settings of a router and wireless network, called the Admin Tool for the Comcast XFINITY Wireless Gateways.
Router username and password – The login information used to access the administration site.
Network Name (SSID) – The name of a wireless network.
Network Password (Key) – The password used to connect to a wireless network.
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XFINITY Voice has a home phone plan to meet your needs! This article provides an overview of our plans to help you decide which one is right for you and your family.
XFINITY Voice Unlimited
The XFINITY Voice Unlimited plan includes unlimited nationwide local and domestic long distance calling, including calls to landline and mobile destinations in Puerto Rico, US Virgin Islands, Guam, Saipan/N. Mariana Islands, Canada, American Samoa, China, Hong Kong, India, Mexico, Singapore and South Korea and competitive international rates. Popular calling features that come with XFINITY Voice Unlimited include:
12 calling features
Three-Way Calling
Anonymous Call Rejection
Call Forwarding & Selective Call Forwarding
Call Return
Call Screening
Call Waiting
Caller ID
Caller ID Blocking Per Call/Line
Caller ID with Call Waiting
Repeat Dialing
Speed Dial
Call Trace
Voicemail/Readable Voicemail
Advanced Call Forwarding
XFINITY Connect App with Voice2go
Add up to 4 virtual telephone numbers
Text Messaging
Competitive international rates
Additional lines available for an additional monthly fee
with calling features
without features
Note: XFINITY Voice Unlimited is available nationally in Comcast's serviceable areas. Customers must have a wireless gateway or voice modem which may be customer-owned or leased through Comcast.
XFINITY Voice Unlimited Saver
The Unlimited Saver plan includes unlimited nationwide calling and popular calling features like Caller ID, Call Waiting and Caller ID with Call Waiting, all for $20.00 per month (plus taxes and fees). Popular calling features that come with XFINITY Voice Unlimited Saver include:
Unlimited local and domestic long distance calling, including calls to Puerto Rico, US Virgin Islands, Guam, Saipan/N. Mariana Islands, Canada and American Samoa
Call Waiting
Caller ID
Caller ID with Call Waiting
Caller ID Blocking per line/per call
Call Trace
Voicemail - available for an additional $3.95 per month (plus taxes and fees)
Competitive international rates
Voice2go is not available with Unlimited Saver. Not all services available in all areas. Customers must have a wireless gateway or voice modem which may be customer owned or leased through Comcast. Note: XFINITY Voice Unlimited Saver is not available in all areas.
Local With More
The XFINITY Local With More calling plan includes unlimited local calls to any location in your local area and 12 popular calling features. Find which cities are included in your Local Calling Area, or see if a specific phone number is considered local or long distance. Popular calling features that come with XFINITY Local With More include:
12 calling features
Three-Way Calling
Anonymous Call Rejection
Call Forwarding & Selective Call Forwarding
Call Return
Call Screening
Call Waiting
Caller ID
Caller ID Blocking Per Call/Line
Caller ID with Call Waiting
Repeat Dialing
Speed Dial
Call Trace
Advanced Call Forwarding
Voicemail with online access for an additional $3.95 (plus taxes and fees) per month
Competitive international rates
Additional lines available for a monthly fee
Find which cities are included in your Local Calling Area, or see if a specific phone number is considered local or long distance. Note: Local With More is not available in all areas. Customers must have a wireless gateway or voice modem, which may be customer-owned or leased through Comcast.
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My Account is available online, via the XFINITY My Account app on mobile devices and on your TV Box.
To sign in to My Account online or through the app, you'll need to enter your XFINITY username, email address or registered mobile number and password.
If you need additional assistance, you can also create or look up your username, reset your password or add a mobile phone number to your account.
**Note**: If you're looking for your XFINITY email, visit the email sign-in page.
Overview of My Account Features
View and pay your bill.
Set up EcoBill and automatic payments.
Find out when your technician will arrive.
View and manage your WiFi network name and password settings.
View TV, Internet, voice, and home security devices.
Program your remote control for your TV or audio device.
Check for outages.
Find your nearest Comcast Service Center.
Troubleshoot technical issues.
Request a call back or chat with an expert on Twitter!
To find more about all that you can do in My Account, visit the XFINITY Self-Service page.
Sign In On Your Desktop or Laptop Computer
Sign in to My Account online with an XFINITY username (or an email address associated with your account or mobile phone number associated with your account) and password. Once you enter your XFINITY login credentials, you'll be securely connected to all your account information. You can tell your connection is secure by looking at the URL - it should begin with "https."
Sign In On Your Mobile Device
You can access My Account on your phone or tablet at My Account or with the XFINITY My Account app for Apple or Android devices. Click to download for Apple or download for Android, and sign in with your XFINITY username and password.
Sign In On Your TV
You can also log in to My Account on your TV Box.
For non-X1 TV Boxes, press Help on your remote control.
For X1 TV Boxes, press xfinity on your remote control and select Settings, then My Account. For additional help on X1, press the A button on your remote control.
Note: Some My Account features may not be available on all devices.
Additional Tips
Do other members of your household need access to your XFINITY account? You can add up to six additional users. For more information, please see Add Usernames to Your Account. Want to simplify your sign-in experience? If you check Remember me when you sign in, you won't need to sign in every time you want to access certain parts of My Account. The site will remember you even if you restart your web browser or computer. In some cases, you will still need to sign in to access those parts of My Account that contain personally identifiable information. Also, if you use a different Internet connection, web browser, or operating system, you will need to sign in to My Account again. And most importantly, for your security, you should not check Remember me when using public computers, such as at a library or kiosk.
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Starting today, you'll notice a change to the XFINITY TV app and website: The Live TV section is now free to me. The channels you see will be the ones you subscribe to.
The OnDemand section has always been free to me, and we think making the same change to your channel lineup will help you find something to watch faster, and with less frustration. This is just the first of a few changes we're making to address your feedback, and one we can make outside of an app release. Future app releases will bring more improvements.
If a channel in your subscription goes missing or you notice any other problems with your channel lineup, please let us know so we can fix it as quickly as possible.
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@ek_1 wrote:
So does anyone at Comcast know if this roll out really happened? Letter stated the 23rd, today is the 25th and still 100% of my channels are in MPEG2.
Please advise.
“We’re very excited to migrate the San Francisco market to MPEG4 delivery of our HD channels with even better picture quality. It is on the way, and we hope to have it completed in the next few weeks”
Thank You
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@RRGreen wrote:
One of our set top boxes said it needed replacing, so we followed the on-screen instructions to order a new box.
We received 2 boxes; 1 larger cable box and 1 smaller one. Both have the X1 platform and the voice remote.
3 questions:
1: Why did we receive 2 new boxes?
2. Why do those 2 TVs now have the X1 platform?
3: How will this affect our bill?
HI RRGreen. "X1 is a whole home solution, so all of your devices are meant to work together, so we sent you both boxes . You can swap out both of your older boxes and replace them with X1- you’ll love it!
There is no impact to the bill. You may see some pro rates and credits since this is a change outside of your billing cycle."
Thank You
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