Refunds for Unused Awards

ANA International Flight Awards

Using Miles

Refunds for Unused Awards

Customers who wish to request a mileage refund for an international award ticket may do so only if all sectors have not been used. After the designated amount of miles is deducted as a refund charge, the miles will be refunded to the mileage account.

Mileage for Refund Charge

3,000 miles per customer

*Taxes and fees for unused awards will be refunded.

Application Acceptance Period

Expiration Dates for Refunded Miles

Expiration dates will be based on the accrual month of the miles that were used to redeem the award.

Examples of Unused Award Refund

Miles will be refunded based on the accrual month of the miles that were used to redeem the award.

When no miles have expired at the time of the refund.

Example 1: When 20,000 miles are refunded for an unused award on October 1, 2015

Accrual Month and Year

April 2015

May 2015

June 2015

Total

Mileage Expiration Date

April 30, 2018

May 31, 2018

June 30, 2018

-

Miles Used to Redeem Award

-3,000

-15,000

-2,000

-20,000

Refunded Miles

+3,000

+15,000

+2,000

+20,000

Mileage for Refund Charge

-3,000

0

0

-3,000

Mileage Balance After Refund

0

15,000

2,000

17,000

*20,000 miles are eligible to be refunded to the accrual month prior to ticket issuance. The "oldest" miles (earliest accrual month) are used for the 3,000-mile refund charge that is deducted.

Refund = 17,000 miles

When some miles have expired at the time of the refund.

Example 2: When 20,000 miles are refunded for an unused award on May 10, 2018

Accrual Month and Year

April 2015

May 2015

June 2015

Total

Mileage Expiration Date

April 30, 2018

May 31, 2018

June 30, 2018

-

Miles Used to Redeem Award

-3,000

-15,000

-2,000

-20,000

Refunded Miles

0

+15,000

+2,000

+17,000

Mileage for Refund Charge

0

-3,000

0

-3,000

Mileage Balance After Refund

0

12,000

2,000

14,000

*Of the 20,000 miles, 17,000 are eligible to be refunded to the same accrual month as the month of ticket issuance. The 3,000 miles which had expired on April 30, 2018 are not refunded. Part of the miles accrued in May 2015 are used for the 3,000-mile refund charge that is deducted.

Refund = 14,000 miles

Refund Procedures

*Procedures cannot be completed at the airport or through the ANA website.

Telephone

Notes

All awards must be unused in order to be eligible for refunds.

Refund requests must be made during business hours. Requests must be received by 30 days after the award ticket's expiration date.

If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds.

Miles that have expired at the time of refund processing cannot be refunded.

If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.

After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account.

If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.

After the miles have been refunded, the refund charge will be deducted from the "oldest" (earliest accrual month and year) non-expired miles in the mileage account.