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kahdah

Posted 08 April 2008 - 11:03 AM

kahdah

GeekU Teacher

Retired Staff

15,822 posts

Hello medt

Welcome to G2Go. =====================The first thing I will need you to do is to Download this anti-virus program and install it.This is free. AVG free=====================================Download ComboFix from one of the locations below, and save it to your Desktop (or in your case you can just click on run when you are prompted to save or run the file).

Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed.When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next replyNote: Do not mouseclick combofix's window while its running. That may cause it to stall

medt

Posted 08 April 2008 - 09:13 PM

medt

Member

Topic Starter

Member

77 posts

Thank you for your time and I am sorry it has taken me this long to get back to you. My computer would not let me do anything or get back to sites, etc. No desktop display, toolbars, nothing, and I had to have a technician come over and get that part fixed. I am having another problem though after he left with "cannot display this page" and will be posting as a new topic. THANKS again

Event Record #/Type120767 / WarningEvent Submitted/Written: 04/09/2008 10:26:13 AMEvent ID/Source: 32068 / Microsoft FaxEvent Description:The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly.Country/region code: '*'Area code: '*'

Event Record #/Type120766 / WarningEvent Submitted/Written: 04/09/2008 10:26:13 AMEvent ID/Source: 32026 / Microsoft FaxEvent Description:Fax Service failed to initialize any assigned fax devices (virtual or TAPI).No faxes can be sent or received until a fax device is installed.

Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed.When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next replyNote: Do not mouseclick combofix's window while its running. That may cause it to stall

kahdah

Posted 09 April 2008 - 07:39 PM

kahdah

GeekU Teacher

Retired Staff

15,822 posts

We now suggest that you install the Windows Recovery Console. The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.

Download the file & save it as it's originally named, next to ComboFix.exe.

Now close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console. When complete, a log named CF_RC.txt will open. Please post the contents of that log.

medt

Posted 09 April 2008 - 08:06 PM

medt

Member

Topic Starter

Member

77 posts

Hi I will do what you suggested about recovery in the morning. I also checked and Norton is no where to be found where you told me to look. I even did a search for file and nothing comes up for Norton or Symantec. I do not know where it is hiding.