The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.

The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business. Read Less

Table of Contents

Assessment of the Indian Contact Center Market, Assessment of the Indian Contact Center MarketSummary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical Analysis Vertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusion