According with satisfied customers, they find United Airlines services to be crappy excellent! As an example we have this traveling musician who found his $3500 guitar smashed, even thought the guitar guitar was double cased with an outer protective travel case. The traveling musician spent 9 months until early '09 trying to resolve the issue talking to United Reps in Chicago, Halifax, the Federally Administered Tribal Areas, Nairobi, Indonesia, Brussels, Hawaii, Oklahoma, and New York being given the run-a-round until a final NO..... in great condition and will traveling with United again!