English for receptionists

English for receptionists and telephonists: The course allows you to master the principle skills of welcoming people.

1. on the telephone:

transfering

filtering

taking messages

etc.

2. and also at the reception:

analysing a request

giving directions

giving information

making reservations

The training course is based on interactive communication, including role-play and supported with key phrases to assist retention.

Key phrases in the target language are supplied to each participant.

More info

Target group

Receptionists and telephonists. Candidates should have a minimum level of A2 CEF – 1/5 ALTE

Cycle

20 hours (sessions of 2 hours)1 hour = 60 minutes

Number of participants

Private, twin or group course (3 to 6 participants)

Languages

English (this course is also available for French, Dutch and German).

Follow-up e-learning

At the start of the English course, you receive access to our online e-learning platform where you will find weekly exercises tailored to your language level.

You’ll also have access to the e-lexica, where you can practice specific business vocabulary through a series of drills (e.g. EU terminology, financial terminology, HR terminology, IT terminology, legal terminology, marketing terminology, negotiating terminology, telephone expressions, etc.).

Practical information

Rapid planning based on your availability.The course can take place in your office or at our training centres in Brussels, Ghent, Diegem, Antwerp or Liege.