Top questions

Solve a problem

Click the Advanced link at the top of most pages. On the left side of the page, click the Find contact information link and follow the instructions.

I have a problem with a buyer.

If you have a problem with selling on eBay, we want to know about it. Learn about reporting problems with your buyers. If you don’t receive payment for an item or you want to cancel a transaction, go to the Resolution Centre. We'll help you work with your buyer to resolve the problem.