What is JotForm?
JotForm is a freeonline form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

i have not received notifications in my email for every submission of the form

Asked by
chenscorner
on April 12, 2012 at 07:04 AM

i have not received notifications in my email for every submission of the form since yesterday. what could be the problem?

May we ask which form is causing this. We can check further if we know this.

Thanks.

Answered by
chenscorner
on April 12, 2012 at 09:05 AM

It's the ORDER FORM. I received around 4 to 5 submission that did not appear on my email. ________________________________

JotForm Support

Answered by
liyam
on April 12, 2012 at 09:39 AM

Hello chenscorner, have you checked your junk mail folder if the email notifications from your order form landed there? So far from what I see in the logs, the emails were sent out properly.

You can try adding to your addressbook the email address noreply@jotform.com so that the email notifications will not be disregarded by your email filters.

Answered by
chenscorner
on April 12, 2012 at 10:40 AM

Hi!Yes I did check the spam folder and it's not there. I used to receive notifications before and one day it just didn't went through. I will add the address as you suggested, I hope it would help :)Thank you so much :)

JotForm Support

Answered by
liyam
on April 12, 2012 at 11:30 AM

In addition, let me forward your concern to the development team and have them check. They will respond to this thread as soon as possible

Chief Technology Officer

Answered by
eee
on April 13, 2012 at 09:46 AM

Hi,

Please convert your sender email field in the notification settings. If you need your customer email address to reply him/her, then set your "Reply-to" field,too.

Yahoo sometimes blocks emails for a while, and there is no way to solve it until they allow these emails. If you change your notification settings, everything will be fine.

Kindest Regards,

Ertugrul.

Answered by
chenscorner
on April 13, 2012 at 11:09 AM

Hi! Thanks for all your help. Just today, I once again receive the notification for the form submission.

Answered by
gori-mathew
on April 13, 2012 at 11:17 AM

Welcome and we are happy to know that the issue is sorted. Thanks for using Jotform!

Answered by
ramana
on September 14, 2015 at 09:06 AM

i have not received notifications in my email(info@maxusip.com) for every submission of the form.

JotForm Support

Answered by
Kiran
on September 14, 2015 at 01:45 PM

@ramana,

Your question is moved to a separate thread and shall be addressed there shortly.