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Ordered two of these for Christmas and on one of the units, two of the bulbs were cracked or shattered. That was frustrating, but what was pretty amazing was the service on lowes.ca.

I simply started up an online chat, gave my order number and the problem I had and I was told immediately that Lowes would be in touch with Galaxy Lighting to get new bulbs for me. The next day, the bulbs shipped and I had them soon after.

The two lights look great in my in-laws'' kitchen and they replaced ugly florescent units.

The external box where the fixture was packed looked like it had already been used several times: Totally beaten up, lots of clear plastic tape bundling it together, it looked so horrible that I was almost ready to send everything back. Fortunately, when accessing the internal box contents, everything was there eventhough - again - it looked as it was packed and repacked several times. Not a very good experience at all...