Processing Admissions for Clients whose Confirmation of Permanent Residence has not downloaded from GCMS to FOSS

Recently, some Confirmations of Permanent Residence (CoPR) did not download successfully. These CoPRs failed to download from the Global Case Management System (GCMS) to the Field Operations Support System (FOSS).

Officers of the Canada Border Services Agency (CBSA) and Citizenship and Immigration Canada (CIC) became aware of this problem. Both sides are working to find a suitable resolution to this situation. However, until they resolve the problem permanently, they would need to develop an interim solution. This would address the concerns of the affected clients.

Issue

This Operational Bulletin (OB) lists the procedures that would help facilitate the admission process for clients. Officers from CIC offices would follow the guidelines given in this OB. These guidelines apply to clients, who have not been able to download their Confirmations of Permanent Residence (CoPR). These downloads take place from the GCMS to the FOSS.

Background

Officers staffing the Canada Border Services Agency (CBSA) Ports of Entry (POE) come across various clients. These clients need to present their Confirmations of Permanent Residence (CoPRs) to the officers.

Of late, these CBSA officers have come across clients presenting Confirmations of Permanent Residence (CoPRs). Officers of Citizenship and Immigration Canada (CIC) have issued these CoPRs properly. However, the officers cannot find any signs of these Confirmations of Permanent Residence (CoPRs) in FOSS.

As a result, the CBSA officers cannot process these clients for admission, until they enter the Confirmations of Permanent Residence (CoPR) in FOSS.