FAQ

Q: Can I return a digital file?

We do not offer refunds for digital files once they have been emailed or downloaded. Please contact us if you are having any issues with your download and we will be happy to assist you.

Q: Do you offer printing service?

We do offer printing for most of our items listed in our Etsy shop. Invites, Save The Dates, 18x24 & 24x36 size posters, and thank you cards can all be printed by us.

Q. A lot of your items are DIY, is this hard for me to do?

Not at all! We include very easy to follow instructions for all of our DIY projects. We personally print our items ourselves to test their functionality before listing them to our customers. Plus, DIY projects are super fun! You get to create something and show everyone what a crafty person you are! (Be prepared to receive lots of compliments!)

Q. What are your business hours?

We aren't a traditional 9-5 here at Creative Union Design. We design 7 days/week and throughout the day. (Sundays are the day we try to spend time with the family). We like to fulfill orders as they come in and we offer a 24 hour turn around time for all of our digital files. For custom orders we will quote you a turn-around time. We try to answer questions and emails as fast as we can, so don't hesitate to contact us!

Q. Do you take orders for custom designs?

We sure do! We love hearing from our customers and creating whatever designs they need for any event! Our most popular custom designs are for Weddings and Showers (both Baby and Bridal). We make sure all of your items are cohesive and functional.

Q. What is your return policy for a printed item?

We can not offer a refund once a purchase has been printed. Please contact us if you've had any issues with your printing/shipping order. We will work with you to resolve the problem.

Q. What do you like best about your job, Roberta?

I'm so happy you asked... my favorite part of my job is the amazing customers and clients we meet. Yes, getting to be creative every day is pretty awesome - but working with Brides to bring their dream wedding to life has been a pretty sweet gig. We have connected with a few great freelance clients, event planners and even formed a few friendships along the way. I feel very lucky that I get to design every day and provide my customers with quality designs for their "Life's Big Moments" (that's our motto). I genuinely want to thank all of our customers for their patronage, seriously - thank you!