When I turn on the phone, it just shows the verizon screen on both screens. That's as far as it goes. It will not load up and the only way I can shut it off is by removing the battery.When I turn on the phone, it just shows the verizon screen on both screens. That's as far as it goes. It will not load up and the only way I can shut it off is by removing the battery.

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When updating software on Mobs, be sure to:
HAVE A FULLY CHARGED BATTERY INSERTED;
PUT IT ON GENERAL PROFILE;
TURN OFF YOUR PIN NUMBER;
CONNECT YOUR CHARGER TO YOUR MOB AND SWITCH IT ON;
DO NOT-----DO NOT---- TOUCH YOUR PHONE WHILE THE UPDATE IS GOING ON;
THIS CAN TAKE 30 MINUTES OR MORE.
And obviously don't unplug the phone from the PC.
Be patient, you may have to do a restart or two on your mob afterwards. Even remove the battery to get it going again. But give it plenty of time.

It is also wise not to use your PC while updating software, just in case the PC freezes.
If the PC freezes during an update, you're up the creek without a paddle...

There are two possible solutions to this you may need to go back to a Verizon store that has "flash" capability and have them flash it or you may have a bad ribbon cable between the keyboard and main display

Because you are using a battery with more mAH your phone is not getting it. Have you got the same from LG, if so ask them for compatible battery. If not don't try such things. Better you get two batteries of lower mAH.