Our Client Rejected Vuln Scan

Was trying Qualys over our normally-provided scans.2 clients rejected them.Reason: Despite 0 High Vuln, the Summary enumerates Low and Medium with RED instead of the colors in the key at the top (orange and yellow).

Further, the Detailed Results section makes no reference to the Vuln level.

These two issues combine to generate confusion.

Therefore two clients stated it was contradictory and one implied it looks tampered with.

I can't say I disagree.

I tried Support to see if it the color issue was a bug or misunderstanding on our part, but they lost the contents of my ticket, they say.

First off - apologize for the support case issue - I am told someone from Support has now contacted you but it did identify a problem with issues being submitted via the freescan product which is being investigated. So thanks for posting here - it helped make sure that communication path will be fixed.

On the issue - I agree this is difficult to interpret. It looks to me like we reduced some of the information that is provided in the full product and mixed it in a way that makes it difficult to interpret in the freescan report. I will submit a feature request to address this. Very much appreciate your input - helps to identify areas that require enhancements.

If you are interested in starting a limited time trial of the full product, I think you will find the reporting to be more complete and easier to understand. If you are - send me a private message and we'll get you setup.