Change in the air at Holiday Inn Grand Island

by jmaloni

Fri, Dec 16th 2011 04:40 pm

The Holiday Inn Grand
Island invited Islanders to a coming out party Tuesday to show off the hotel's
new look.

Shaun Craig, general
manager at Holiday Inn Grand Island, said the changes at 100 Whitehaven Road
are more than just cosmetic. Though the whole hotel has undergone an upgrade in
decor, the revamping of the Holiday Inn is a restructuring of the way the staff
is trained and the way guest service is handled as well.

Visitors won't have to
look very hard to see the improvements, Craig said.

"If you couldn't see a
thing, you'd still know that there's a change," Craig said.

Throughout the Holiday
Inns in the country, there is a re-launch where everything is refreshed, the
guest service is revisited and revamped, he explained.

"But with regard to this
hotel, it's very specific. Each hotel is different," Craig said. "This hotel
has a lot of history on the Island."

The Island experience,
and the mixer held in the Niagara Room of the Holiday Inn on Dec. 13 to show
off the new look, is an effort to reintroduce the hotel to the locals, Craig
added.

"I would like for the
locals to come back to the hotel," Craig said. "We have a great dining
facility, we have a great lounge, we have great banquet space, we do wonderful
weddings, and I want the locals to understand that."

"The new attitude is an
attitude of excitement and service excellence," Craig said. "We're striving to
provide the best possible guest service experience for any guest that comes
here to the hotel, whether it be in one of our outlets - restaurant or bar - or
whether they are an in-house guest with one of our rooms."