Starting dates and places

Description

Prerequisites:

You should come to the course prepared to discuss the particular situations that cause you the most concern or worry.

Course Description:

Do you hate having to deliver difficult or embarrassing messages? Perhaps you shy away from giving feedback even though it is needed and perhaps wanted? Do you avoid confrontation at all costs? Do senior people people intimidate you or do you feel like people are taking advantage of you?

Confident and capable communicators will share knowledge and create clarity in whatever forum they operate in. By improving your message delivery you will gain massive benefits in terms of the speed and comprehension of your message.

Frequently asked questions

Prerequisites:

You should come to the course prepared to discuss the particular
situations that cause you the most concern or worry.

Course Description:

Do you hate having to deliver difficult or embarrassing
messages?
Perhaps you shy away from giving feedback even though it is needed
and perhaps wanted?
Do you avoid confrontation at all costs?
Do senior people people intimidate you or do you feel like people
are taking advantage of you?

Confident and capable communicators will share knowledge and
create clarity in whatever forum they operate in. By improving your
message delivery you will gain massive benefits in terms of the
speed and comprehension of your message.

You will benefit from this course if you want to communicate
confidently and capably regardless of the message content, and
ensure that the receiver of the message is communicated with
clearly, not confused. If your company frequently needs to deliver
messages that may not be taken well by all parts of the
organisation, those managers and leaders that can communicate these
messages in a sensitive, audience centric way will create calm and
understanding. Those who do not can create confusion and even
dissent.

You'll be able to give your people feedback and manage performance
in a way that inspires ownership and proactive resolution, ensuring
staff remain engaged.

This course includes the following modules:

Course Topics

Learn what motivates you, enabling you to choose activities
that will make you feel more satisfied

Learn and practice how to stay in control of a situation whilst
keeping the communication open and friendly

Save time and energy by reducing stressful situations

Gain the respect of your colleagues

Build the self belief to motivate yourself without needing to
seek approval from others

Discover why certain messages or situations make you
uncomfortable

Understand the 3 golden rules of communicating and why this
helps difficult messages

Understand how to introduce difficult messages using structured
thinking techniques

Assess your motivational standpoint (using SDI)

Understand the motivations of other people

Realise how you may be seen by others with different
motivations

Assess your current level of assertiveness

Realise the best (and worst) strategies for dealing with
different conflict styles and understand how your own style effects
outcomes

Identify the information that is essential to the message you
want to carry to the recipient

Structure your response to support the message

Understand the key stages in preparing and delivering effective
messages

Increase rapport and trust with colleagues through
understanding their motivations (whether they attend or not)

For online live training advice please visit our
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