Complaints

We have a complaints-handling procedure for insurance clients, in accordance with Financial Conduct Authority rules.

If your association or company is insured with us, we would ask that you start by logging into our Insurance clients' pages, and reading through them, in case your concern stems from a misunderstanding about the operation of the scheme.

But if you have a complaint about how we have handled an insurance matter, please get in touch and we will do our best to resolve it quickly - if possible, by close of business on the next working day.

Otherwise, we will acknowledge the complaint in writing promptly, and we will keep you informed of progress. We will aim to send a final response at the latest within 8 weeks of receipt of the complaint.

Complaints can subsequently be referred to the Financial Ombudsman Service. This is without prejudice to customers' rights to take legal proceedings.

Complaints about Ansvar Insurance should be addressed to them. They can be contacted via their website, http://www.ansvar.co.uk.