PPO

The quantity of data a business is required to manage has grown drastically, creating extraordinary levels of management challenges for IT professionals. IT Infrastructure Library (ITIL) management practices address these challenges.

The ITIL Intermediate : Planning, Protection and Optimization (PPO) Certificate is a separate qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

The purpose of this training module, followed by an exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the

Following key ITIL process and role areas:

Capacity management

Availability management IT service continuity management (ITSCM)

Information security management

Demand management

Course Details

Course Outline

Course introduction:

Introduction/Housekeeping

Service Management as a practice

Service, its value proposition and composition

Functions and processes across the lifecycle

The role of processes in the Service Lifecycle

How Service Management creates business value

How Planning, Protection and Optimization supports the Service Lifecycle

Capacity management:

Purpose, goal, objectives & scope

Importance of Capacity Management as a process to generate business value

Policies, principles and basic concepts

Activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization.

Triggers, inputs, outputs and interfaces with other processes

How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management

Availability Management:

Purpose, goal, objectives & scope

Importance of Availability Management as a process to generate business value

Policies, principles and basic concepts

Activities, methods and techniques that enable Availability Management and how they
relate to Planning, Protection and Optimization.

Triggers, inputs, outputs and interfaces with other processes

How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management

IT Service Continuity Management:

Purpose, goal, objectives & scope

Importance of ITSCM as a process to generate business value

Policies, principles and basic concepts

Activities, methods and techniques that enable ITSCM and how each particular Stage relates to Planning, Protection and Optimization

Triggers, inputs, outputs and interfaces with other processes

How the key metrics can be used to demonstrate the efficiency and effectiveness of successful

Information Security Management:

Purpose, goal, objectives & scope

Importance of Information Security Management as a process to generate business value

Policies, principles and basic concepts

Activities, methods and techniques that enable Information Security Management and how they relate to Planning, Protection and Optimization.

Triggers, inputs, outputs and interfaces with other processes

How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Information Security Management

Demand management:

Basic concepts of Demand Management

Activity based Demand Management and business activity patterns

Interfaces to Service Design

Managing demand for Services

Activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization

Best Suited For

Any Individual having two to four years of professional experience working in IT Service Management can pursue an ITIL Intermediate Certification.

Candidates working as IT professionals or in other areas as mentioned below can benefit with the certification in The Planning, Protection and Optimization qualification.

Capacity Manager

Availability Manager

Change Manager

Security Administrator

Applications Support

IT Operations Manager

Network Control and Operation

Network Support

Business Continuity Manager

Security Manager

Service Portfolio Manager

Supplier Relationship Manager

Professionals can pursue the ITIL Intermediate certification depending on their individual career goals and objectives.

Professionals seeking management or team lead roles in their company that would require them with a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Life-cycle modules would be of great interest to them.

ITIL Intermediate Qualification is also suited for

Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization.

Professionals who are working within an organisation that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.

Prerequisites

Candidates who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certification are eligible for The ITIL Intermediate qualification.

Candidates who can demonstrate familiarity with IT terminology and also understand the context of planning, protection and optimization management in their business environment

Candidates should have exposure of working in a service management capacity within a service provider environment, and have responsibility for at least one of the following Management processes:

Capacity management

Availability management

IT service continuity management

Information security management

Demand management

Eligibility for Examination:

Eligibility for the examination leading to the ITIL Planning, Protection and Optimization Certificate, the candidate must fulfil the following requirements:

Should have undertaken the allotted study hours as to the syllabus, as part of a formal and approved training course.

2 to 4 years of professional experience working in IT service management is highly desirable

Secured an ITIL Foundation Certificate in IT Service Management or other appropriate earlier ITIL and bridge qualifications

It is also recommended that candidates should complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide

Certifications

The ITIL Intermediate Qualification :Operational, Support and Analysis (OSA) Certificate is a free-standing qualification but us also a part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impact, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:

Event Management

Incident management

Request fulfillment

Problem management

Access management

Service desk

Technical management

IT operations management

Application management

Are the above benefits of the certificate after learning.

Benefits

With the ever increasing growth in numerous aspects of the information technology field the significance of a professional certification has grown.

So, ITIL Intermediate – Planning, Protection and Optimization certification is a set of best practices designed to describe common approaches that organizations can apply to regular activities conducted by information technology organizations.

ITIL offers a series of professional certifications designed to attest to an individuals level of competency in specific areas that ITIL covers, or to attest to an individuals level of competency in the overall set of ITIL best practices. This establishes a precise value to both organizations and professionals for earning a credential. Nevertheless, there is some combination of both tangible and intangible factors that makes ITIL certification a worthwhile investment of time and money for both organizations and professionals.

Furthermore, according to a recent survey conducted with professionals having various degrees of ITIL certification delivered specific organizational improvements with the knowledge gained by the ITIL certification. So, these specific organizational benefits are the genuine examples added by ITIL certification.

The ITIL Intermediate is designed in a modular structure for professionals to develop the required skills. So, after certification it helps professionals in execution and implementation of specific ITIL processes. Professionals may also choose to use this qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

So with maximized product effectiveness and reduced response time it increases customer satisfaction and decreases resource expenditures. As a result many companies today realize the effectiveness of ITIL management. So, the demand for ITIL certified professionals is growing across all major industries.

FAQ’s

What is ITIL?ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.ITIL has been developed in recognition of organizations growing dependency on IT and embodies best practices for IT Service Management.

How can I train for the ITIL examinations?Training for ITIL is available from the network of Accredited Training Organizations (ATOs)

Do I have to receive training to sit the exam?Candidates are able to self study (i.e. take the examination at a public exam center without attending an accredited training course) for the ITIL Foundation Certificate in IT Service Management examination only.
All higher level ITIL examinations require a candidate to complete mandatory accredited training before being able to take the examination.

How do I sit the exams?The vast majority of ITIL accredited training organizations include the examinations as part of the associated training course. Also exam sessions are organized at British Council offices.

How much does it cost to sit the ITIL examinations?If you are sitting the examinations through an accredited training organization, the costs of the exams are generally included in the course fee.

What examinations are available and what are the entry requirements?The ITIL Foundation Certificate in IT Service Management is the entry level examination for the scheme. There are no pre-requites for entry to this examination.The ITIL Intermediate Level is the core of the scheme. To take an examination at this level, candidates must hold the ITIL Foundation qualification and must complete an accredited training course.Service Lifecycle – management focused examinationsService Capability – process focused examinations

Which languages are ITIL examinations available in?ITIL Examinations have been translated into a variety of languages, reflecting the international coverage and application of the ITIL framework.

How long will it take to learn the ITIL material?For individuals self-studying it is almost impossible to say. As all candidates have different experience and amount of time available for study, it varies from person to person. For those studying with an accredited training organization, individual providers will be able to advise on course durations and the level of study involved with the various course options.

How long are the ITIL qualifications valid for?ITIL qualifications not valid for a defined period and will not expire.

When can I expect the results of my ITIL examinations?Your result will be sent to your ATO approximately 7-10 days after your exam date. Your ATO should notify you of your results.

When will I receive my certificate?A certificate will be dispatched to you approximately 2 weeks after we have received your exam paper back into our offices.

What are the pass marks for the ITIL – intermediate examination?Foundation: You will need to score 26/40 (65%) to pass the foundation exam.
Intermediates: You will need to score 28/40 (70%) to pass an intermediate exam.

How can I advertise myself as ITIL qualified on my business card? / Can I use the ITIL logo?Currently, there are no post-nominal for ITIL certified individuals.

I have passed an ITIL examination. Will I receive an ITIL Pin?Upon successful completion of an ITIL examination candidates should obtain an ITIL pin from their Examination Institute.

How do I obtain a replacement pin or certificate?To get a replacement certificate or ITIL pin you should contact the Examination Institute through which you gained your qualification.

Delivery Modes

Classroom Training

ITIL Intermediate (PPO) is conducted by a classroom-based training programme.

The advantage of classroom training is that expert trainers take interactive classroom sessions for better exam preparation. Every topic included in the exam syllabus is discussed in classroom workshops along with industry-relevant examples, practice questions and detailed descriptions for answers.

Other advantage is organizations can arrange for corporate training when it needs to train or upgrade several employees therefore an experienced trainer can be hired as per company requirements and convenience to add customized training can also be organized for IT professionals / enterprises who have special or specific requirements which are not met by our standard regular training

Accredited training organizations conduct 3 days of ITIL Intermediate PPO certification training delivered by certified and highly experienced trainers. So, if you are a hands-on learner and like to interact with your instructor and classmates in a live setting, this is the training for you.

Virtual Classroom

ITIL Intermediate – Planning, Protection and Optimization (PPO) certification is an ITIL Service Capability module. ITIL Intermediate Planning, Protection and Optimization Certification showcase ones knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization.

ITIL Intermediate PPO virtual classroom training is ideal for professionals who are willing to interact with a highly qualified instructor from the comfort of home. ATO’s bring to you 32 hours live virtual classroom sessions on ITIL Intermediate PPO. Along with this training course, candidates are offered free access to ITIL Intermediate PPO online course and full-length practice tests for extensive practice. They also offer PDUs to candidates at the end of the training program.

Benefits of Virtual Training:

Provides all the features of classroom-based seminars

Real time delivery with access to archived modules for playback at a later date

Save on the cost of travel

Learn from the comfort of your home or office

Also if you have course related queries a 24/7 Support is provided via live chat, email, and phone.

E-Learning

A self-paced eLearning is based on a proven standard. The eLearning products are most effective when coupled with an instructor-led event, but are developed to be stand-alone as well.

ATOs offer 30-hour fully accredited course as a web application or hosted on an eLearning system. It can also be run as a standalone CBT executable that can be downloaded and run.

The main focus of Elearning is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts.

Revision questions and a mock examination help to prepare for the multiple-choice examination.

Program Materials:

Access to presentations with trainer audio

The Art of Service Planning, Protection and Optimization Book

Exercises + Answers

Mock Exam questions

Practice-Test

Practice tests are one of the most effective methods professionals can use to prepare for ITIL Intermediate PPO certification exam. It’s the best way to test ones confidence level with the subject. With multiple learning modes with each test, Professionals can figure out what they need to know and learn the answers to what they don .

Various Certification courses offer Practice test products for testing their skills while learning

Examples

Realistic Simulations: These practice tests give professionals the same look and feel of the live exam. Since the tests cover all the objectives and utilize similar questions as the real exam, youll know just what to expect on the exam day.

Learning Mode: Professionals can customize their practice test to meet their specific study needs. Build a practice test by objectives, keywords, or questions they have missed previously so they can focus on your weak areas. Detailed explanations for the correct and incorrect answers help you understand the underlying concepts of the exam objectives. References for further study are also provided.

Certification Mode: Professionals can use Certification Mode functions just like an actual exam, giving them the same number of questions and timing requirements so they know when they are ready for the live exam

Detailed Score Reports: Professionals can identify with what they already know and what they need to work on with the detailed score reports.