The process for booking tickets is expected to begin in April. If you have already registered, when the booking process begins, you will receive notification at the email address you provided, giving all the steps to follow to get your tickets.

Once you have registered, you will receive notification to the email address you provided at the start of the booking process, giving all of the steps to follow to get your tickets. You can book up to 5 free tickets with the same email. To book more than 5 tickets, it is not necessary to register more than once. You simply have to repeat the booking process entering a different email at the appropriate time.

When you register you shouldn't receive an email to conform your subscription, but, you will soon receive information about the process to follow to book tickets. If you have not received an email with the process, please: Check your junk email or spam folder. Try to register again with the same email in case the process was unsuccessful. If you have registered correctly, a notification will appear informing you that there is already a registered user with that email.

This error occurs when you try to register twice with the same email. If you have already registered, when the booking process begins, you will receive notification to the email address you provided. This email will explain the step-by-step process to follow to get your tickets.

You will receive an email at the address you used to register, notifying that you may now book tickets, and you will be able to choose the type that you want: free tickets, tickets with a seat or the hotel + ticket package.

Confirm your personal information and create an account with a username and password. After this first step, you will be able to start the process of booking tickets by adding the details of each person who will attend. You will receive an email confirmation of the booking, but you will not be able to download your tickets until 20 days before the day of the event that you have chosen.

Once you complete your booking, a free ticket is automatically generated for the holder. Hence it won't be necessary to introduce the holder's details as an attendee again. This way, the holder can be joined by up to 4 extra attendees, whose data will have to be introduced in the corresponding fields. If the holder is attending the show alone, it won't be required to introduce any data at all. In any case, it is mandatory to select the date.

We recommend that you check the calendar for availability of tickets on other days and that you make a new booking. The organisation cannot guarantee the availability of tickets.

PAID TICKETS:

You can be reimbursed for tickets purchased through the visitandorra.com website up to 7 days prior to the event. To request a reimbursement for your tickets, you’ll have to contact the company that sold you the ticket and show them the following documents:

Original ticket.

Proof of payment for the tickets (only if the tickets were purchased through the visitandorra website). If the ticket was purchased from another entity, company or organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.), you must contact them and abide by their cancellation policy."

Free tickets cannot be used another day. We suggest you check the calendar of ticket availability for the other days and make a new reservation. The organisation is unable to guarantee ticket availability.

PAID TICKETS:

We offer you a refund of your tickets. In order to ask for a refund of your tickets, contact the entity/company/organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.) that sold you the ticket, presenting the following documents:

Original ticket

Ticket payment receipt To attend the event on an alternative date we suggest you check the calendar of ticket availability for the other days and make a new reservation. The organisation is unable to guarantee ticket availability.