Frequently Asked Questions

At bigbasket, we believe in total customer satisfaction and hence, go to great lengths to make sure you get the product you want and at the time you want. bb Specialty Stores is our new service to deliver products from your neighborhood specialty store to you within 90 minutes of placing the order. These products can also be delivered at specified slots, as per your convenience. We understand that as a customer you have your preferences for specialty products and the stores you buy them from. This is our initiative to bring the same to you from the store of your preference.

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the bigbasket app.

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