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malware help?

I have a Toshiba satellite laptop that is running windows 10. It has 4 gig ram and is a 64bit. My problem is it is almost unusable because it

locks up on any browser. Then I have to open task manager and then things free up. I don't have to use task manager - just open it. Browsers are unresponsive and pages don't load. I did scan /scannow as administrator and I believe there are still 3 corrupt files. So I am not sure if there is a virus or where I need to start. I am sure hoping someone will help me fix this. Thanks in advance.

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools. When finished it will display a log file that shows the processes that were terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed.

ONCE RKILL HAS FINISHED ITS SCAN.....DO NOT REBOOT UNLESS MBAM ASKS YOU TO

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.

Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.

Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.

Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.

If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).

When MBAM is finished scanning it will display a screen that displays any malware that it has detected.

Click the Remove Selected button.

MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.

While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.

The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

I believe I have run the programs that you requested. I saved the logs to my desktop. But when I try to copy and paste - paste is greyed out.. I believe both the rkill and Malwarebytes found nothing but I just am unable to get the results on to this post. I will watch for your response . thanks

ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

When the scan completes, click List Threats

Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

Click the Back button.

Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by buddy215, 10 September 2016 - 08:30 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

here is the log you wanted. I do have a problem in here. A program called Trojan remover is in here that I do not remember installing. When I have tried to uninstall it it tells me that some files are missing to uninstall and to reinstall first. I did find it with google but I am not able to install it so that I can uninstall it. I don't use it and don't think I ever have.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

I was able to uninstall the programs you suggested. So far the computer seems to respond ok. Do you think the three files that sfc says are corrupt will be a problem? I believe I can close this post all seems to be ok. Thanks so much for your help. I really appreciate it.

It would be a big reach for me to even guess about what effect those files being corrupt would have. Maybe they were related to something

that the scans, deletions and uninstalls solved. I'd say if nothing seems amiss...no need to attempt to fix.

happy surfin'....

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”