Day 1 focuses on the decision to use outsourcing within a company’s strategy and the business case for outsourcing. Hear from a C-level executive on how to think about outsourcing both onshore and offshore. Day 2 works into the analysis of the outsourcing initiative and the many decision variables that help a team decide if the relationships and outcomes are right for each partner.Day 3 focuses on making and closing the deal and setting it up for success.Day 4 ays out best-in-class practices in transitioning the work and assets and the governance framework which is a pivotal attribute in great relationships.By fully mastering the essentials of outsourcing, professionals can leverage the power of deploying and sustaining meaningful outsourcing programs that are tied to their organization’s goals and strategy.

Course begins at 8:30 am and ends at 4:30 pm.

Day 1

Day 2

Day 3

Day 4

Outsourcing as a Management Pratice

Creating and Leading Project Teams

A Financial Model for Value Capture

Transitioning for Long-Term Success

A working definition of outsourcing. Business drivers and anticipated benefits. The offshore advantage.

Picking the right team for each stage of the outsourcing process. Assembling and leading the team.

Structuring the outsourcing contract. Setting the terms of the agreement. Documenting the scope of services, standards of performance, and how they’re measured. Building in change management.

Designing organizational links up, down, and across the business. The role of the project management office. Making interdependent planning a reality. Measuring progress, moving forward. The critical link from governance back to strategy.

Managing Outsourcing as a Business Process

Bringing Customers and Providers Together

Value-Based Negotiating

A 5-stage approach to outsourcing. Stage gates, decision makers, and process timelines. Overcoming internal resistance to change. Mapping the organization and its opportunities.

Identifying and pre-qualifying potential providers. Developing a request for proposals (RFP). Collaborative approaches to solution development

Keeping the interests of all parties in focus. Managing an effective negotiating process. How to negotiate the best deal without wrecking the relationship.

The competencies, capabilities, and relationship dynamics approach. Managing the selection process. Building consensus around a scoring system.

Making the case for change. Developing an end-to-end employee transition program. Assessing and managing community and press reactions.

All of the course content is based on the Outsourcing Professional Body of Knowledge (OPBOK) and Outsourcing Professional Standards, developed by the International Association of Outsourcing Professionals (IAOP) and the Outsourcing Standards Board.

Faculty Dr. Gad Selig, COP, PMP, is a member of the IAOP Education Committee and an experienced outsourcing professional. He is a frequent lecturer on outsourcing topics at national and international conferences as well as IT Governance, IT project management and managing accelerating change and innovation. Gad has worked with many of the Fortune 500® and with businesses and governments worldwide. He has thirty + years of domestic and international experience and he has held executive, management and consulting positions in general management information technology strategy and governance and program/project management at NYNEX (Verizon), Continental Group, ATT, CBS and others. He has experience as an outsourcing vendor, customer and consultant.