Overview

CIEL recognizes the need for appropriate protection and management of personal information of our customers. This Privacy Policy describes

the types of personal information we collect from our customers or users

for what purpose this information is used

the information we collect depends on your usage of our portal/services

Personal Information We Collect

CIEL collects the following personal data about you:

Information shared in account creation:

The personal details provided when users sign up to create an account to receive services on the Websites. This includes user’s first and last name, e-mail address, telephone number, date of birth, Address, city, country, state, current organization, designation, degree, profession, specialization.

Information about user transactions:

The information provided when users wish to purchase products, or perform other transactions made available through the Service. This includes first and last name, e-mail address, telephone number, billing address, payment information.

Technical information:

If you use our Service, we may collect technical information from your device, which is described in more detail in the “Cookies” section of this Privacy Policy.

Other Information:

We may collect other details you choose to provide us when corresponding with us by e-mail, participating in surveys, or otherwise visiting and interacting within our Service.

How We Use the Information, We Collect

The information shared with us is used for following purpose:

To provide access to our Services.

To communicate with the customers in regards their CIEL account and use of the Services.

For marketing and advertising purposes including:

Recommendations about courses and other services or products

Conducting market research, surveys or competitions.

For communicating important notices or changes in:

Courses or services provided by us on the Platform.

Trainings provided by us

For responding to your comments, reviews, questions, and provide better services to you and for our internal administrative purposes.

For internal business reasons, we may anonymize, aggregate and de-identify the personal data that we collect and use such data for business purposes, including sharing it with our current and prospective customers, business partners, affiliated businesses, agents and other third parties for commercial, statistical and market research purposes.

For consented reasons: We may use personal data for other purposes, which you have consented to at the time of providing the data.

With Whom We May Share Collected Information

Service Providers:

We may disclose information about you to service providers we retain in connection with our business, such as website hosting, data hosting, data analysis, order fulfillment, information technology and related infrastructure provision, customer relations management, email delivery, or auditing.

Merger or Acquisition:

We may disclose information collected about you to a third party who acquires any part of our business, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets.

Disclosure Permitted by Law:

We may disclose information collected about you to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety.

Cookies

Cookies are small text files sent to your computer for record-keeping purposes and this information is stored in a file on your computer’s hard drive. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until it’s expiry date is set (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Information collected through the use of cookies includes user Operating System data, unique device ID, application usage data, login information, browser type and version, time zone setting or browser plug-in types and versions, location data, content interaction information, device functionality and service metrics information, such as when a device is in use, application usage, connectivity data, and occurrences of technical errors.

We use cookies for several purposes, including: (i) to improve user experience, (ii) to collect anonymous and aggregated statistical data about users’ visits or use of our Service. We use this data to analyze how our Service is used and to improve it.

Unless you set up your internet browser (e.g. Mozilla Firefox or Google Chrome) not to accept cookies, it will accept the use of them. You can always disable cookies in your browser’s preferences even if you have consented to the use of cookies in the past. You may also delete cookies stored on your computer at any given time. Please note that disabling cookies may negatively impact your online experience on the Service.

Google Analytics: We use Google Analytics and other digital optimization providers to help us get a better understanding of how visitors use our website and software application. The information generated by the Google Analytics cookie about users of our Service is transmitted to and stored by Google.

Information Security

We take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and administrative procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. We also require that our service providers implement similar or stricter information security measures with respect to personal information.

A password is provided to you to access certain parts of our website. You are responsible for keeping this password confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone.

Because no security system is 100% secure, we make no warranties in connection with the security of the information you provide to us via the Service.

Links to Third Party Sites

The Service may contain links to other web sites operated and maintained by third parties. We have no control over the nature, content and availability of those sites. Access to those third-party sites are available only as a convenience. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views or practices expressed within them. We recommend that you become familiar with the privacy statements and contractual terms associated with those third-party sites. Any reliance you place on such information is therefore strictly at your own risk.

Changes to the Privacy Policy

We may review and update this Privacy Policy from time to time in our sole discretion. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.

Contact us

You may contact us concerning our Privacy Policy by writing to info@ciel.co.in