Job Description:Experience Required: Involving requirement gathering & analysis, design, development of Siebel CRM Applications. Siebel Config, Escript, EIM, WF, & EAI Understanding of business processes, IT Architecture, Software Development involving application & products and Working for the value add services and solutions. Onsite - offshore coordination on day to day activities. Program Management combined with Requirement Management and Business Architecture skills Achieving SLA with the client managing the onsite and offshore team for all SRs. Immediate response for any priority issues and escalation Providing the immediate solution for priority and critical issues within defined SLA Working and Coordinating with internal team from other track and other Vendors Conducts customer/user satisfaction survey on regular interval of time Managing the enhancement and maintaining the schedule and resource from onsite and offshore. Requirement Analysis, providing estimates, and plan delivery. Involving in design discussion and change requests. Leading team for successfully delivery of assigned project Delivering EAI and Siebel functionalities. Follows best practices and industry trends from a variety of sources (internal and external) to create quality CRM solutions, products and services. Participates in establishing and maintaining application standards and processes. Good working relationship with other team, synergy, communication and conflict resolution. Compliance with processes release, team, development and defect management. Responsible post-production support, production defects troubleshooting/fixes and rotational Production Support role