Coronavirus COVID-19 Water Restart Plan

Coronavirus COVID-19 Water Restart Plan

Detroiters who need their water turned on can sign up for DWSD's Water Restart Plan. If you sign up before April 9, you don't have to put any money down. The State of Michigan will cover it for you! Just call 313-386-9727 to begin the restart. Since the Water Restart Plan was announced on March 9, more than 1,400 Detroit households have taken advantage of it.

During the scheduled turn-on appointment, please make sure someone who is 18 years old or older is home and there is a clear, safe path to the meter. For your safety, an inspection must be done before the water service is turned on. DWSD cannot turn on service without access to the water meter inside your home.

Mayor Mike Duggan, Governor Gretchen Whitmer and Detroit Water and Sewerage Department (DWSD) Director Gary Brown announced the Coronavirus Water Restart Plan to restore water service and prevent new service interruptions at no initial cost to customers during Coronavirus COVID-19 outbreak.

Under a jointly-developed plan, the State of Michigan will cover customers’ costs to restore water service for Detroiters through April 9 who:

Had their water service recently interrupted due to non-payment; or

Received a door hanger notice that you are at risk of service interruption for non-payment.

After the restart, through the Plan, customers will be responsible for paying $25 per month to keep water service during the COVID-19 outbreak.

Customers in the Plan, will not need to pay your full bill and any past due amount until after the COVID-19 situation passes. After the outbreak, customers will be responsible for the full bill. However, households will be enrolled in either WRAP or the 10/30/50 Plan to help you keep water service affordable.

If your water is off or you received a door hanger notice for nonpayment, call Wayne Metro at 313-386-9727.

DWSD Coronavirus COVID-19 Response Notice

Due to Governor Gretchen Whitmer's orders and public health advisories during the outbreak, DWSD Customer Care Centers are temporarily closed. You can pay your bill at any DivDat kiosk, pay and use other features on the DWSD Customer Care Web Portal, and conduct any transaction by phone at 313-267-8000.

The water and sewer systems will continue to be maintained with emergency repairs prioritized. Residents and businesses should be assured that DWSD will continue to deliver clean water.

COVID-19 FAQs

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, and shortness of breath. According to the CDC, it may take 2 to 14 days following exposure to COVID-19 for symptoms to develop.

Seek medical advice – Call ahead before you go to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.
Avoid contact with others.
Not travel on public transportation while sick.

Screening Site: Henry Ford Allegiance Health, Monday – Sunday, 8 a.m. – 8 p.m. Location is on the surface lot of One Jackson Square, 100 E. Michigan Avenue in Jackson. One person, one vehicle being tested. People are required to call 313–874–7500 to schedule an appointment at the screening site. This is only for people who have symptoms of fever, dry cough and shortness of breath.

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