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When it comes to setting up any sort of digital project, there will probably be some difficulties on the way. This is also true when attempting to implement a successful ChatBot project. You are about to discover the five must-follow rules that you should put to the test.

ChatBot technology represents an enormous potential for enhancing the customer journey; it is increasingly widespread, and it is becoming a part of all of our digital lives. Its application is spreading into messaging platforms and it has been launched as a digital assistant by the largest technology companies.

Nowadays people are used to obtain whatever information they need before even asking. This is the kind of user experience we all want to receive. This is particularly the case whenwe have a question or issue that needs to be addressed! The contact centers that we explain our problems to don’t always give us what we need and when we need it, which can be more than a little frustrating.

Companies are constantly looking for a way to improve and evolve, in order to offer their customers the best possible service. In this digital age, real agents and ChatBots are necessities when attempting to provide amazing customer service; so let’s look at how they cancooperate to give an unforgettable Customer Experience.

ABOUT US

Vivocha is a provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.