Sun Roof Metal Frame Assembly being replaced .....................

My Dealer got approval from Kia Canada to replace the sun roof metal frame assembly today . This is due to the irratating creaking /ticking sound it has been making for several months . Apparently the part is $7K without glass (which is reuseable ) should be here in 6 weeks !! it pays to be the squeeky wheel , I've been on Kia Canada and my dealer for several months on this issue , earlier this week my rear hatch power latch assembly was repalced in the 3rd attempt to fix the hatch rattle , it seems to be the magic fix for the "clunk"...................Thanks Kia , you're standing up for your product !

I'm glad to hear of each instance where Kia does what they say they will do. To me, that is not what they mean when they claim "the power to surprise."

Failures to communicate will occur. This is the world humans, after all. But Kia's intent is to honor their warranty and keep customers coming back. And your outcome is typical of that demand on themselves.

I'm hoping that's not the future situation for mine. Although mine is more of a tapping (like a pen on a table while fidgeting) right behind the sunroof in the headliner. Pretty sure it's the headliner tapping the roof somewhere as it seems to go away when I hold pressure on the headliner against the roof with my hand while driving. I'll probably have to stick some foam or something up there and see if that helps.

Well, hopefully this issue isn't wide spread, that's an expensive fix for Kia if they have to do a bunch. But it'll definitely give them a reason to make sure new ones leaving the assembly line are all good from the get-go!

And I think the difference between pressing them (and going up the chain respectfully), versus going off like an irate, drunk wolverine is the difference between corporate Kia helping/hurting ones effort to obtain resolution.

Well, hopefully this issue isn't wide spread, that's an expensive fix for Kia if they have to do a bunch. But it'll definitely give them a reason to make sure new ones leaving the assembly line are all good from the get-go!

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My car was on the the first delivery in North America , so hopefully just an early build issue !!