After emailing the company about a burnt piece of ‘Roller Coaster’, one customer received a bag of goodies! He would later share his story on social media – and everyone’s now trying to find a burnt piece on their chips, too! LOL.

Jezra decided to email the Universal Robina Corporation about this burnt piece, perhaps in jest; yet the company took the matter seriously. What followed next was something that netizens hope other companies would really follow in terms of dealing with customer complaints.

Amazingly, within the same day the company would respond to
the concern.

The URC customer service representative who handled the concern apologized to Jezra for the burnt piece and the inconvenience this had brought him. They asked for his address so they can “get back to you immediately and help you with your concern”.

Many commented that they had actually experienced something similar but just ate the burnt piece or threw it away. Had they known about URC’s awesome customer service response, these netizens said they would have also emailed the company about it.