The results from the tenth anniversary edition of the World Quality Report are conclusive: 99% of respondents are now using DevOps practices in their organizations. Their focus is no longer on whether to move to DevOps; rather how to refine their DevOps approach and continuously improve.

Gartner says, "What's the biggest barrier to change and transformation? According to CIOs, the resounding answer is culture, but that's not a very useful answer. Culture is big, unwieldy and hard to change. Most CIOs approach big change with big transformation efforts. We suggest you hack your culture instead"

Leading IT analyst firm Enterprise Management Associates (EMA) conducted global research with 400 executives and ITSM shareholders to provide actionable understanding of the appetite, adoption, maturity, and near-term plans for these technologies and their transformational impact on ITSM.