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DO NOT COME HERE! this place is like a huge ghost town. I should've known that a clinic that can take you immediately as a walk in would have poor quality service. Not only did they not do anything for... more my complaint, they also failed in billing my insurance, and tried to charge me almost $200 for a primary doctor visit which according to my insurance was totally covered. When I called, multiple times, to try and talk to their billing department, I was transferred from person to person and put on hold, and almost every time I was ultimately hung up on because no one there could figure out what was going on. What a total waste of space!

They were extremely rude i could hear them making racial remarks about my ethnicity. I had a suicide attemp and drank bleach, all i was offered was a cup of water for the 12 hours i was hospitalized. I... more couldnt get up for water because i was hooked an iv. They ignored me calling them. Also the iv was stuck in the fold of my arm so i was force to sleep with my arm extended. Good riddance, i hope you all read this, you should be shut down

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

N/A

My room and bathroom were "Usually" clean

N/A

My room and bathroom were "Sometimes" or "Never" clean

N/A

How was the area around your room?

The area around my room was "Always" quiet at night

N/A

The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

N/A

Were you given information about what to do during your recovery time at home

Yes

N/A

No

N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

N/A

7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

N/A

Average score: 70%

Nurses communication

Percent of patients who reported that their nurses "Always" communicated well.

73%

Percent of patients who reported that their nurses "Usually" communicated well.

18%

Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well.

9%

Doctors communication

Percent of patients who reported that their doctors "Always" communicated well.

79%

Percent of patients who reported that their doctors "Usually" communicated well.

15%

Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.

6%

How soon wanted help was received

Percent of patients who reported that they "Always" received help as soon as they wanted.

69%

Percent of patients who reported that they "Usually" received help as soon as they wanted.

18%

Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.

13%

Pain control

Percent of patients who reported that their pain was "Always" well controlled.

68%

Percent of patients who reported that their pain was "Usually" well controlled.

23%

Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.

9%

Explanation about medicines before use

Percent of patients who reported that staff "Always" explained about medicines before giving it to them.

61%

Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.

17%

Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.

22%

Room & bathroom cleanliness

Percent of patients who reported that their room and bathroom were "Always" clean.

77%

Percent of patients who reported that their room and bathroom were "Usually" clean.

18%

Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.

5%

Area around patients room

Percent of patients who reported that the area around their room was "Always" quiet at night.

59%

Percent of patients who reported that the area around their room was "Usually" quiet at night.

27%

Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.

14%

Information about what to do during recovery time

Percent of patients who reported that YES,they were given information about what to do during their recovery at home.

82%

Percent of patients who reported that they were not given information about what to do during their recovery at home.

18%

Rating

Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

63%

Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).

26%

Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).

11%

Would the patient recommend the hospital

Percent of patients who reported YES,they would definitely recommend the hospital.

66%

Percent of patients who reported YES,they would probably recommend the hospital.

27%

Percent of patients who reported NO,they would not recommend the hospital.

7%

Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Not Available

Aspirin prescribed at discharge

Not Available

Primary PCI Received Within 90 Minutes of Hospital Arrival

Not Available

Preventive Care

Immunization for pneumonia

Rate - 91%(1% below the national rate)

Immunization for influenza

Rate - 95%(5% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Not Available

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Rate - 6%(equal to the the national rate)

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Not Available

Pneumonia (PN) 30-Day Mortality Rate

Rate - 11.1%(0.8% below the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Not Available

Heart failure (HF) 30-Day Readmission Rate

Rate - 25.6%(2.6% above the national rate)

Rate of readmission after hip/knee surgery

Not Available

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 14.5%(1.5% below the national rate)

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