The Green Solution - Retail Associate - Aurora (Quincy Av)

Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

Full Time and Part Time positions are available!

Essential Duties and Responsibilities

Maintain a friendly, courteous and compassionate demeanor at all times

Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism

Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available

Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body

Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management

Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance

Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing

Verify correct use of MED-required packaging and labeling according to The Green Solution policy

Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt

Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members

Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines

Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success

Adhere to all company uniform policy and preserve all provided necessary equipment

Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members

All other job duties as assigned

Qualifications Education

High School diploma or General Education Development (GED) required

Associate or Bachelor’s degree in any field preferred

Training

Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management

Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time

**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**Work Requirements

Must be able to work in a retail environment with moderate to loud noise level

Must be able to work in retail, manufacturing, or production facilities with moderate to loud noise level and changing working conditions. May require use of safety equipment or personal protective equipment, as needed

Must be able to acquire MED Support badge ($150 Fee to State of CO) prior to beginning employment