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Questions and answers / FAQ

What is the total premitted weight of a s-pedelec?

Our tried and tested quality products are "Made in Germany". In addition to the 10-year warranty on all e-bike and S-Pedelec frames, we are offering to extend the 2-year warranty by a further 12 months for all Impulse motors and BMZ power packs manufactured from 2017 onwards and purchased on or after 1 August 2017.

Who should I contact in the case of complaints or technical problems?

Our tried and tested quality products are "Made in Germany". In addition to the 10-year warranty on all e-bike and S-Pedelec frames, we are offering to extend the 2-year warranty by a further 12 months for all Impulse motors and BMZ power packs manufactured from 2017 onwards and purchased on or after 1 August 2017.

Is there an extende warranty?

Our tried and tested quality products are "Made in Germany". In addition to the 10-year warranty on all e-bike and S-Pedelec frames, we are offering to extend the 2-year warranty by a further 12 months for all Impulse motors and BMZ power packs manufactured from 2017 onwards and purchased on or after 1 August 2017.