Customer Success Representative

TSheets set up shop in a little-known tech hub of Eagle, Idaho in 2006. Now owned by Intuit, we are surrounded by rolling foothills and mountain slopes with the 25-mile Boise River greenbelt running through our backyard. The TSheets team lives, eats and breathes our core values, one of which is: Work really hard; play really hard. We are a dynamic, close-knit team with strong convictions. We also offer an extensive benefits package for all full-time employees including company-paid health benefits. You will be joining a fun, creative, experienced, and bright team, who are passionate about what we create.

Delivering a wow experience to our customers is our top priority, which means that hiring friendly, customer-focused team members is critical to our company’s and our customers’ success. We are always happy to answer the phone, and we proactively encourage our customers to contact us with their questions, concerns, suggestions for product improvements, or even to simply say hello!

We’re looking for outgoing, upbeat customer experience representatives to learn our product inside and out, and to work as part of a team to deliver an unforgettable experience to our customers, as well as our accounting, bookkeeping and small business partners on a global basis. Just read our reviews, and you’ll know what being part of this team means!

Responsibilities

Provide exceptional customer service at all times while responding to support tickets, phone calls, and live chats

Ensure long-term customer success from the beginning of their trial period and forward through product onboarding and support

We're a community of women leveraging our connections into top companies to help
underrepresented women get the roles they've always deserved.
Simultaneously, we work to build truly inclusive hiring processes and environments
where women can thrive and not just survive.