ARTICLES ABOUT CUSTOMER SERVICE BY DATE - PAGE 2

United Airlines this month began a crackdown on carry-on bag size, forcing passengers to adhere to its rules and check oversize luggage. United's baggage-size rules aren't new, but stricter enforcement started March 1, said United spokesman Rahsaan Johnson . "This change is to address the frequent complaints that we get from customers who tell us they are playing by the rules but we are not able to accommodate their bags because other...

You go sit in the corner and think about what you did wrong. And when you know what it is, you let me know. Don't actually do that. I'm just thinking back to my childhood and what happened when I did something wrong. I remember my mom saying that, and I never imagined it would help be the catalyst for a So Social column 35ish years later. Last weekend, I called a brand out on Twitter for making a mistake on its website. I was extremely nice about it, and while a word or two was changed, the brand never tweeted back or fixed the problem.

Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem? Q: I read your columns and appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund. For someone like me, who is nearly 67 years old, with a pacemaker, heart and liver disease, and arthritis, this $371 loss is a nightmare.

Reports of delayed mail, vanished packages and poor customer service prompted apologies and promises of improvement from a regional Postal Service official during a Monday meeting in Oak Park. "There has been consistent non-delivery," Peter Allen, the agency's district manager for Chicago's south suburbs, told a crowd of about 100 people at the Oak Park Public Library. Residents told stories of receiving Christmas cards in February, failing to get packages sent months ago and finding their neighbors' bills in their mail boxes.

TORONTO, Feb 7 (Reuters) - Canadian telecom provider Telus Corp said on Friday that some of its wireless customers have lost voice service, but the company did not specify the extent of the outage. "Some Telus customers are experiencing issues with their wireless voice service. We are working to restore all service as soon as possible and apologize for the inconvenience," a Telus spokesman said in an email. Reports on Twitter and several industry websites suggested the network outage spanned several Canadian provinces, including Ontario, Alberta and British Columbia.

The website for a popular Deerfield-based online coupon company has gone dark, just weeks after its owner promised to improve customer service. Visitors to Wedeal.com this week were greeted with a mostly blank screen and a message that read: "Oh no! It looks like something has gone wrong. We've been notified and will be fixing it right away. " Instead, the Problem Solver has been inundated with complaints from customers who say Wedeal remains unresponsive, while thousands of dollars worth of checks written by the company's owner have bounced.

While United Continental Holdings on Thursday reported a surprisingly robust fourth quarter that capped a turnaround year in 2013, its prospects for this year are less certain to be as good. It doesn't help that the new year got off to a challenging start. Unusually rough winter weather led to 6,300 canceled flights and less revenue from business customers, said Jim Compton, United's chief revenue officer. The net impact on United's revenue was about $60 million, he said. Looking ahead, Chicago-based United said it expects unit revenue, a key measure of passenger revenue per available seat mile, to be flat to up 2 percent for the current quarter over last year.

Expansion of ComEd's tree-trimming efforts and ongoing equipment improvements are paying off for Elmhurst residents, according to company representatives who spoke recently to city council members about the utility's efforts to improve the reliability of electrical service. One measure of ComEd's improving reliability is customer service interruptions, defined by Illinois as service interruptions greater than one minute, according to ComEd reliability manager Scott Kish. "On average, Elmhurst customers experienced less than one interruption last year (2013)

United Continental Holdings, the Chicago-based parent of United Airlines, on Thursday said it turned a profit of $1.1 billion in 2013, an 84 percent increase over the previous year, helped by strong fourth-quarter earnings that exceeded Wall Street expectations. Fourth-quarter profits were aided by an increase in passenger travel, higher ticket prices and lower fuel costs. Officials said the airline also succeeded in turning around its poor customer service and operational performance from 2012, some of which was marked by rampant flight delays and cancellations as the airline merged operations of United and Continental airlines.

Cast and Crew Entertainment Services announced Friday that is has expanded its services by creating Cast and Crew Financial Services. The new expansion will enable Cast and Crew to provide production incentive financing and administration services for films and TV shows. "We are very excited about this opportunity to broaden our product offering, while maintaining the high level of customer service that our clients have come to expect from Cast and Crew," company President and CEO Eric Belcher said in a statement.