Terms & Conditions and Privacy Policy

Welcome to Patchwork Pickle’s website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Patchwork Pickle’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Patchwork Pickle’ or ‘us’ or ‘we’ refers to the owner of the website whose registered address is 5 Carrside, York, YO26 9RW. The term ‘you’ refers to the user or viewer of our website.

Placing your order

When you place your order we must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and we will indicate our acceptance via email confirmation.

Rights

All rights, including copyright, in this website are owned by or licensed to Patchwork Pickle. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost anything on this website without our prior consent.

Products

We have taken great care over the content on our website to ensure information, particularly pricing, is correct. We also try to ensure that goods are fairly described. While every effort is made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations can also be dependant on calibration of individual screens.

Order fulfilment

We aim to correctly reflect our current stock system on all products however there are occasions when a product ordered may not be in stock. Therefore all items are subject to availability. In this case we will contact you as soon as possible if the goods you have ordered are not available.

Price

Prices shown on our website are full price inclusive of VAT.

Payment terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract. This does not affect any other rights we may have.

Delivery charges

Delivery

Our delivery charges are set out in the Delivery & Returns section of our website. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will aim to deliver the goods within the timescale outlined on the Delivery & Returns page but delivery times are not guaranteed. While every effort is made to deliver within the time period specified we shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Acknowledgement and acceptance of your order

You will need to provide us with an accurate e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.

Cancellation rights

You have the right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You will need to notify us if you wish to cancel your contract. Your statutory rights as a consumer are not affected.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

We reserve the right to cancel the contract between us if: a) we have insufficient stock to deliver the goods you have ordered; b) we do not deliver to your area; or c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option: a) to make good any shortage or non-delivery; b) to replace or repair any goods that are damaged or defective; or c) to refund to you the amount paid by you for the goods in question in whatever way we choose. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Changes to terms

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

PRIVACY POLICY

Patchwork Pickle is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

We keep our privacy notice under regular review. This privacy notice was last updated on 23rd May 2018.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site to order goods or to request information from us you may need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise. We may use information that you provide: (a) To register you with our website and to administer it. (b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Online orders

If you pay for a Product or Service on our website, we do not collect or store your payment information ourselves. We use a third party plugin to manage our store and all payments are processed by PayPal. You can review PayPal’s privacy statement here if you would like to find out more about how they keep your payment information secure. When you pay for a product or service we will receive a notice of the receipt of the payment, a confirmation number (for verification purposes), the name and contact information of the recipient of the Product or Service, and the name and contact information of the cardholder if different from the name of the person receiving the Product or Service.

Mailing Lists

We use a third-party provider, MailChimp, to deliver our email newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can update your information held with us or unsubscribe to our mailing list at any time by clicking the links at the bottom of any of our newsletter emails or by emailing us at info@patchworkpickle.co.uk

Cookies

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. It may then be used by us to provide you with, for example, customised information from our website. If you wish, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.

We use a session cookie to remember your log in and to retain the products you add to your basket. Session cookies are necessary for our website to function efficiently and disabling them may render aspects of our site unusable.

When someone visits www.patchworkpickle.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Security

We strive to take all reasonable steps to protect your personal information. However we cannot guarantee the security of any data that you disclose online and we will not be held responsible for any breach of security unless this is due to our negligence or wilful default.

Keeping information about you secure is very important to us and certain sections of the site once logged in will encrypt data using SSL (Secure socket layer) the most secure form of encryption currently available.

We shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Our privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.