Performance Degradation in West Europe – 02/07 – Mitigated

We’ve confirmed that all systems are back to normal as of 12:40 UTC. Our logs show the incident started on 10:10 UTC and that during that time customers may have experienced connection issues to the VSTS service in the West Europe. Sorry for any inconvenience this may have caused.

Root Cause: The failure is believed to be due to Networking issues in the West Europe Region.

Chance of Re-occurrence: High. Root cause is not fully confirmed.

Incident Timeline: 2 hours & 30 minutes – 10:10 UTC through 12:40 UTC

Sincerely,Niall

Update: Wednesday, February 7th 2018 11:22 UTC

Our DevOps team continues to investigate issues with Slow and Failed commands for some West Europe users. Root cause is not fully understood at this time, though it is suspected to be an issue with the Web Servers. The problem began at 10:10 UTC. We currently have no estimated time for resolution.