Privacy policy

1. Introduction

Enterprise Marketing & Research Services Pty Ltd (ABN – 29 009 546 561) have three employees whoare current members of the Australian Market and Social Research Society and operates within theAMSRS Code of Professional Behaviour to ensure all research projects undertaken are done so whilerespecting and upholding the rights of all research participants and clients under The AustralianPrivacy Principles, which are contained in the Privacy Act 1988.

This policy outlines the personal information we hold, how it is managed, who it is disclosed to, andhow it can be accessed by you as a willing research participant along with our complaints and queriesprocess to ensure you have clear and easy access to your personal information and a thoroughprocess to follow should you believe we have not met one of our commitments to you under thisprivacy policy.

2. Collecting your Personal Information

EMRS collects various personal information from research participants depending on the specificresearch project we are conducting. These details are not limited to, but may contain name, age,income details, occupation, and gender. When providing this personal information you will have theoption of remaining anonymous. However, in certain circumstances, such as where your contactdetails are provided by a third party or where the research data itself may potentially allow foridentification, this may not be practicable.

Depending on the nature of the research we conduct, we may also collect sensitive information fromyou that may include details about your race, ethnicity and various health related information. Suchinformation would only be collected and held if it is directly relevant or necessary for the researchproject concerned and after gaining your prior consent.

3. Types of Personal Information Collected and Stored

EMRS will typically collect your personal information from you directly as you participate in ourresearch whether it be face-to-face, via telephone or when doing an online survey. Additionally, wemay also collect personal information about you from third parties, including organisations thatrequire us to contact their customer or member base. If so, this will be made clear to you as soon as isreasonably possibly along with how this information was obtained.

4. Disclosure of Personal Information

EMRS will only use and disclose your personal information for the purpose of conducting our researchand in accordance with this Privacy Policy. We will not use or disclose any of the personallyidentifiable information we’ve collected from you for other purposes including advertising or directmarketing activities. If you have participated in one of our research projects, we may re-contact youbut will only do so if you were informed of this at the time of our initial contact or if we have validreasons to believe a genuine research concern warrants such re-contact.

EMRS will not disclose any personally identifiable information we collect from you unless we haveyour express prior consent and will only report the information you provide in an aggregate form thatwill not personally identify you. We will not disclose any personal information or personallyidentifiable research information to a third party for a purpose other than conducting our researchunless we have your express prior consent or are required to do so by Australian law or court/tribunalorder.

5. Request or Amend Personal Information

As a willing research participant, you have the right to request access to any personal information youprovided to us and that we hold about you. You can request this information by contacting thePrivacy Officer via the contact details provided in this Policy. Where we hold such information thatyou are entitled to access, we will respond to your request in a reasonable time and endeavour toprovide a range of suitable choices as to how access can be provided.

If at any time you believe that personal information we hold about you is incorrect, incomplete orinaccurate, then you may request amendment of it and we will either amend the information or makea record of your attempt to amend such details.

6. Storage and Destroying Personal InformationEMRS will destroy or de-identify your personal information as soon as practicable once it is no longerneeded for the research purpose that it was collected. However, we may in certain circumstances berequired by law to retain your personal information after our research has been completed. In thiscase your personal information will continue to be protected in accordance with this Policy. If wedestroy personal information we will do so by taking reasonable steps and using up-to-datetechniques and processes.

7. Complaints & Queries

EMRS treat all complaints or queries regarding privacy and the AMSRS code seriously and willinvestigate with due diligence to ensure the matter is resolved appropriately to the satisfaction of allparties. To lodge a complaint or request further information, please use the following contact details.

We will respond and advise whether we agree with your complaint or not. If we do not agree, we willprovide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to takein response.

If you are still not satisfied, then we suggest that you contact the Office of the Australian InformationCommissioner using the following details.