Production and Delivery

Please note all natalie marie pieces are handmade to order. Please allow for production. Please note, production times are approximate and are subject to change or delay. If you need your piece by a particular date, please make us aware prior to ordering. Please note, shipping timeframes do not include production time.

Domestic

Domestic parcels are sent via Australia Post eParcel which arrives within 1-3 business days. You will be notified of your parcels progress via Australia Post tracking once it’s lodged.

Postage and handling is $15.

International

*Please note, the customer is responsible for any customs or import charges that may be implied by the recipient country or state, this varies depending on location and the final value of the package.

Standard

International packages for purchases under $1000 are sent via Australia post pack and track (Canada excluded). This can take between 3-20 business days depending on location and any customs delays. If you require your piece by a particular date, or if your order is required urgently, we do not recommend this service. Packages can be tracked via Australia post once lodged, and then by your local postal service once landed in the recipient country.

Regular international postage is $25.

Express

International packages for purchases over $1000, but less than $2000 or pieces that are urgently required, are sent via DHL.
Packages are fully trackable via the DHL website. Transit takes between 3-7 days depending on location and any customs delays.

Express international postage is $50-75 dependent on location.

Priority

International packages for purchases over $3000, or pieces that are very urgently required, are sent via fedex. Packages are fully trackable via the fedex website. Transit takes between 2-5 days depending on location and any customs delays.