Description

Campus Specific Information
Information Technology (IT) is the division of the Graduate Center responsible for voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, instruction and research, and processing and accessing institutional information.

Reporting directly to the Assistant Director for Client Services and as a member of the IT Client Services Division, the IT Assistant assists with installing, configuring, upgrading, diagnosing and troubleshooting, and maintaining hardware, software, and peripherals throughout the Graduate Center. This position deploys computers and works in concert with other Client Services Division members to provide technical support of desktop computers, applications and related technology.

General Duties
I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

Qualifications

Minimum Qualifications:
1. High School Diploma, G.E.D., or equivalent

2. A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)

3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution

4. Demonstrated English Language proficiency

5. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

Other Qualifications:
Preferred Qualifications:
- 2-3 years of related work experience
- Experience with Casper Suite or similar for Mac OS X deployments
- Experience with Altiris Deployment Solution or similar for Windows deployments
- Experience with Network print queues on a Mac and PC
- Experience with anti-virus management and support
- Experience with AD integration on a Mac and PC
- Experience with Wireless Network Support

FLSA Status

Non Exempt

Salary Range

New Hire: $41,175/Incumbent: $46,528

How To Apply

***If you are unable to upload your application please email hrapplications@gc.cuny.edu. Make sure to indicate which position you are applying for and that you have submitted your application online.***