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1 Ethernet Access (Formerly Converged Ethernet Access) Operations Manual 1. Service Description. Ethernet Access (formerly known as Converged Ethernet Access or Multi-Service Ethernet Access) provides dedicated high bandwidth to Private IP (PIP), vbns+, Public IP (Internet Dedicated - Ethernet (IDE)), Virtual Private LAN Service (VPLS) and Ethernet Virtual Private Line (EVPL). It offers flexible and cost effective bandwidth options for customers wishing to access these services. Availability of services, speeds, and features may vary based on Customer s billing platform, Customer-designated location, distance to the serving wire center from the Customer-designated location and where facilities are available. Ethernet Access provides monitoring for Ethernet Access outages for all bandwidth speeds and Customer support 24 hours a day, 7 days a week. Ethernet Access is required for MCI Legacy Company Network Services ordered on or after July 1, Network Configuration. Ethernet Access types are available in the following configurations: 2.1 Type 1 Service (On-Net). The Ethernet connection at the Customer designated location is furnished via MCI Legacy Company facilities or Company facilities designated as Type 1 ( MCI Legacy Company/Type 1 Facility ), and the Ethernet connection at the MCI Legacy Company IXC Point of Presence location is furnished via MCI Legacy Company/Type 1 Facilities). Ethernet connections furnished by MCI Legacy Company/Type 1 Facilities use either a TDM facility class or an Ethernet Facilities class. 2.2 Type 2 and Type 4 Service (Off-Net Premium). The Ethernet connection at the Customer designated location is furnished via non-mci Legacy Company facilities, and the Ethernet connection at the MCI Legacy Company IXC Point of Presence location is furnished via MCI Legacy Company Facilities. Non-MCI Legacy Company facilities use an Ethernet facility class and MCI Legacy Company facilities use either a TDM facility class or an Ethernet Facilities class. The connection provides a higher level of performance than Standard Service. 2.3 Type 3 Service (Off-Net Premium). The Ethernet connection at the Customer designated location is furnished via non-mci Legacy Company facilities, and the Ethernet connection at the MCI Legacy Company IXC Point of Presence location may or may not be furnished via MCI Legacy Company facilities. Facilities furnished by both MCI Legacy Company and non-mci Legacy Company use Time Division Multiplexing (TDM) services as the facility method. 2.4 Standard Service (Off-Net Standard). The Ethernet connection at the Customer designated location is furnished via non-mci Legacy Company facilities, and the Ethernet connection at the MCI Legacy Company IXC Point of Presence location is furnished via MCI Legacy Company Facilities. Non-MCI Legacy and MCI Legacy Company facilities use either a TDM facility class or an Ethernet Facilities class. Customer acknowledges that one Ethernet Facilities class, Ethernet Access Standard Ethernet over Hybrid Fiber Coax (EoHFC), currently has limitations if used with certain other Network Services features. The following Network Services features are not supported by Ethernet Access Standard EoHFC service: Private IP with Multi-VRF, Private IP with untagged frames, Dedicated Internet Services (Public IP) with untagged frames, Ethernet Virtual Private Line with transparency and Virtual Private LAN Service with transparency. 3. General Availability. Ethernet Access in Type 1, Type 2, Type 3, Type 4 and Standard network configurations are available as described in the below tables. A. For Ethernet Access ordered prior to March 31, 2008, the following Ethernet Access in Type 1, Type 2 and Type 3 network configurations are available: Type 1 Type 2 Type in 1 Mbps increments in 5 Mbps increments in 10 Mbps increments 1-10 in 1 Mbps increments in 10 Mbps increments in 1 Mbps increments in 10 Mbps increments in 100 Mbps increments 150

3 3.1 Availability for Use by Other Services. Ethernet Access is available for use by the services indicated in the following table. SERVICE Type 1 Type 2 Type 3 Type 4 Standard Ethernet Virtual Private Line Metro Available Available Available Available Available Ethernet Virtual Private Line National Available Available Available Available Available Ethernet Virtual Private Line International Available Available Available Available Available Virtual Private LAN Service Available Available Available Available Available Internet Dedicated Service Available Available Available Available Available Private IP Service Available Available Available Available Available 3.2 LATA Availability. The following table indicates the availability of Ethernet Access by Type and by LATA (Local Access Transport Areas). Not all Ethernet Access types, features, speeds and bands are available for certain locations within a LATA. Service is provided to Customer-designated locations where facilities are available. Type 2 Service is available to Customers whose wire center is within 20 airline miles of the applicable Type 2 Service Switch and whose location is within the maximum allowable range from a Type 2 Service Switch as measured by the db loss rate, where the maximum db loss cannot exceed for the 100 Mbps interface, for the 1000 Mbps interface, or for the 1000 Mbps interface. Standard (CLEC Ethernet over Copper) is available to Customers whose designated location and serving wire center is within the maximum allowable range as measured in feet of physical copper path, where the maximum feet cannot exceed 8,000 feet for 3 Mbps, 8,000 feet for 5 Mbps, 9,000 feet for 10 Mbps, 9,000 feet for 15 Mbps or 7,000 feet for 20 Mbps. LATA CITY STATE Type 1 Type 2 Type 3 Type 4 Standard 120 Portland ME Available NA Available NA NA 122 Manchester NH Available NA Available NA NA 126 Springfield MA Available Available Available NA Available 128 Boston MA Available Available Available NA Available 130 Providence RI Available Available Available NA Available 132 New York Metro NY Available Available Available NA Available 134 Albany NY Available Available Available NA Available 136 Syracuse NY Available Available Available NA Available 140 Buffalo NY Available Available Available NA Available 220 Atlantic City NJ NA Available Available NA Available 222 Princeton NJ Available Available Available NA Available 224 Newark NJ Available Available Available NA Available 226 Harrisburg PA NA Available Available NA Available 228 Philadelphia PA Available Available Available NA Available 234 Pittsburgh PA Available Available Available NA Available 236 Washington DC Available Available Available NA Available 238 Baltimore MD Available Available Available NA Available 244 Roanoke VA NA Available Available NA Available 246 Ashburn VA Available Available Available NA Available 3

4 248 Richmond VA Available Available Available NA Available 250 Lynchburg VA NA Available Available NA Available 252 Norfolk VA NA Available Available NA Available 320 Cleveland OH Available NA Available Available Available 324 Columbus OH Available NA Available Available Available 326 Toledo OH Available NA Available NA NA 336 Indianapolis IN Available NA Available Available Available 340 Detroit MI Available NA Available Available Available 346 Lansing MI Available NA Available NA NA 348 Grand Rapids MI Available NA Available Available Available 356 Milwaukee WI Available NA Available Available Available 358 Chicago IL Available NA Available Available Available 422 Charlotte NC Available NA Available Available Available 426 Raleigh NC Available NA Available Available Available 438 Atlanta GA Available NA Available Available Available 452 Jacksonville FL Available NA Available Available Available 458 Orlando FL Available NA Available Available Available 460 Miami FL Available NA Available Available Available 468 Memphis TN Available NA Available Available Available 470 Nashville TN Available NA Available Available Available 474 Knoxville TN Available NA Available NA NA 477 Huntsville AL Available NA Available NA NA 482 Jackson MS Available NA Available Available Available 490 New Orleans LA Available NA Available Available Available 520 St. Louis MO Available NA Available Available Available 522 Springfield MO Available NA Available NA NA 524 Kansas City MO Available NA Available Available Available 528 Little Rock AR Available NA Available NA NA 536 Oklahoma City OK Available NA Available NA NA 538 Tulsa OK Available NA Available NA NA 552 Dallas TX Available Available Available Available Available 556 Waco TX Available NA Available NA NA 558 Austin TX Available NA Available NA Available 560 Houston TX Available NA Available Available Available 566 San Antonio TX Available NA Available Available Available 628 Minneapolis MN Available NA Available NA Available 656 Denver CO Available NA Available NA Available 660 Salt Lake City UT Available NA Available NA Available 4

5 664 Albuquerque NM Available NA Available NA Available 666 Phoenix AZ Available NA Available NA Available 668 Tucson AZ Available NA Available NA Available 672 Portland OR Available NA Available NA Available 674 Seattle WA Available NA Available NA Available 720 Reno NV Available NA Available NA NA 722 San Francisco CA Available NA Available Available Available 726 Sacramento CA Available NA Available Available Available 728 Fresno CA Available NA Available NA NA 730 Los Angeles CA Available Available Available Available Available 732 San Diego CA Available NA Available Available Available 734 Bakersfield CA Available NA Available NA NA 738 Stockton CA Available NA Available NA NA 920 Stamford/Hartford CT Available NA Available Available Available 922 Cincinnati OH Available NA Available NA Available 952 Tampa FL Available Available Available NA Available 974 Rochester NY Available NA Available NA NA Ethernet Access will be provided by Type 3 network configurations for U.S. Mainland locations not included on the preceding LATA list and where the Ethernet connections are provided via non-mci Legacy Company facilities. 3.3 International Availability. Outside the U.S. Mainland the Company provides Ethernet Access only to specified geographic areas, based on Company Points of Presence that support Ethernet Access. A list of Company Points of Presence that support Ethernet Access is available from the Company outside the U.S. Mainland. 4. Geographic Service Configurations. Ethernet Access may be provided as InterLATA Service, known as Corridor Service, between: LATA 132 and LATAs 222 and 224; LATA 222 and LATA 224; and as IntraLATA InterSTATE service within LATA 236, LATA 132 and LATA 228, and for locations in LATA 246 for which the local loop is furnished in whole via MCI Legacy Company-owned facilities. All other Ethernet Access is intralata. 5. Features and Options The Ethernet Access Term Plan is available Link Aggregation. Link Aggregation is available for an additional MRC and provides Customer with an additional Ethernet interface port connection at Customer s designated premises. The Ethernet interface is provided on a secondary interface port card and is limited to one (1) additional interface port. Link Aggregation does not provide protection beyond Customer s designated premises. Link Aggregation is only available on FET Interfaces. It is available for Type 1 at the Mbps specified in Section 3 above. Link Aggregation is not available for Type 2, Type 4 or Standard and is only available for Type 3 bandwidths greater than 40 Mbps. Link Aggregation may not be combined with the Ethernet Access Diversity feature. 5.3 Ethernet Access Diversity. Ethernet Access Diversity (EA Diversity) provides Customer with redundancy of varying levels. Customer must have two Ethernet Access circuits originating in the same location and the Ethernet Access Diversity feature must be installed concurrent with the second Ethernet Access circuit. Transmission and path diversity are not included as a part of the EA Diversity feature. Path diversity is not provided as a part of the Customer s first or second Ethernet Access circuit. EA Diversity is not available for Type 2, Type 4 or Standard. 5.4 Ethernet Access Diversity Feature Levels. A. UNI Card Diversity. User Network Interface (UNI) Card Diversity provides Customer with an additional Ethernet interface port connection at the Customer s designated premises, provided on the secondary interface port card in the same Ethernet device as the primary Ethernet Access circuit. The 5

6 Customer s second Ethernet Access circuit utilizes this second interface port to connect to the same Layer 2 switch, and the same CPA Node, as the Customer s primary Ethernet Access circuit. B. UNI Device Diversity. UNI Device Diversity provides Customer with an additional Ethernet interface port connection at the Customer s designated premises, provided on a separate Ethernet device. The Customer s second Ethernet Access circuit utilizes this second Ethernet device to connect to the same Layer 2 switch, and the same CPA Node, as the Customer s primary Ethernet Access circuit. C. Layer 2 Switch Geographic Diversity. Layer 2 Switch Geographic Diversity provides Customer with an additional Ethernet interface port connection at the Customer s designated premises, provided on a separate Ethernet device with a termination at a separate Layer 2 switch. The Customer s second Ethernet Access circuit utilizes the second Ethernet device to connect to a separate Layer 2 switch from the Customer s primary Ethernet Access circuit. Switches utilized for Layer 2 Switch Geographic Diversity are predefined by Company engineering and are not available for discrete selection by Customer. 5.5 General Availability. For Ethernet Access circuits ordered after July 1, 2009, the Ethernet Access diversity is only available for Type 1 and Type 3 on FET and GBE Interfaces. UNI Card Diversity is available for bandwidths between 50 Mbps and 500 Mbps, at the bandwidth availability specified in Section 3 above. UNI Device Diversity and Layer 2 Switch Geographic Diversity are available for bandwidths greater than 45 Mbps, at the bandwidth availability specified in Section I.1.1 above. Other Availability Conditions: A maximum of two circuits, from the same location, can be diverse from each other. Link Aggregation may not be combined with Ethernet Access Diversity. Change, move and supplemental orders can not be used to increase/decrease bandwidth or to order the diversity feature. 5.6 UNI Port Protection. UNI Port Protection is available for orders placed by Customer on or after August 1, 2009 and for an additional MRC provides Customer with an additional Ethernet interface port connection at Customer s designated premises. The Ethernet interface is provided on a secondary interface port card using link aggregation and is limited to one (1) additional interface port. UNI Port Protection does not provide protection beyond Customer s designated premises. UNI Port Protection is only available on FET and GBE Interfaces. It is available for Type 1 and Type 3 at the Mbps specified in Section I.1.1 above for those that are 50Mbps or greater. UNI Port Protection is not available for Type 2, Type 4 and Standard. 6

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