Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and laterInformation in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.2.1.589.4

An "End User Location for [LOCATION_ID] not found" and "java.lang.NullPointerException" error are thrown when attempting to change an existing location's Location Name in the PSR Ordering Dialog. Clicking the Next button in the "Where is the location?" window where the errors are displayed then throws an "Error 500--Internal Server Error" error.

Steps

1. Create or locate a PSR order template based product

2. Open the PSR Ordering Dialog window

3. Select an existing location, but do NOT click Next and instead click on the actual address link to open the "Where is the location?" window

4. Change the Location Name field and click Next

* The errors are listed below. The first set is thrown after clicking Next after the Location Name field was changed. The second error is thrown after clicking Next again.

Error Text

Error Image

Cause

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