The SMB telecom voice and data services market in the US saw an increased number of subscribers in 2016. This is the only sector that touches technology-related businesses and offers services such as wireless communication, fiber optics, the Internet, and satellites to the US enterprise segment. The SMB segment of the US enterprises relies heavily on such services.

Technavio’s analysts forecast the SMB telecom voice and data services market in the US to grow at a CAGR of 6.36% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the SMB telecom voice and data services market in the US for 2017-2021. The report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.Technavio's report, SMB Telecom Voice and Data Services Market in the US 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

AT&T

T-Mobile

Verizon

Other prominent vendors

CenturyLink

Comcast

Convergia

Sprint

TelePacific

US Cellular

Windstream Communications

Market driver

Demand of quality over voice services in US

For a full, detailed list, view our report

Market challenge

Intense competition from OTT VoIP services

For a full, detailed list, view our report

Market trend

Upcoming 5G network

For a full, detailed list, view our report

Key questions answered in this report

What will the market size be in 2021 and what will the growth rate be?

What are the key market trends?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

Press Release

Technavio Announces the Publication of its Research Report – SMB Telecom Voice and Data Services Market in the US 2017-2021

Technavio recognizes the following companies as the key players in the SMB telecom voice and data services market in the US: AT&T, T-Mobile, and Verizon.

Commenting on the report, an analyst from Technavio’s team said: “The latest trend gaining momentum in the market is Upcoming 5G network. 5G technology is currently in the development stage and is likely to be released by 2020. Many of the technologies to be used in 5G will start appearing in 4G-enabled devices. However, providing 5G with wide variations from super-fast downloads to small data requirements for the IoT is a major issue. The 5G network has to provide significant gains over previous telecom network systems like 4G and 3G. Many technologies such as voice calling and instant video messaging will be used in 5G cellular services. In 2015, Ericsson tested 5G and achieved a 5 Gbps throughput.”

According to the report, one of the major drivers for this market is Demand of quality over voice services in US. The benefit of VoLTE is that the quality of the call is better than 2G and 3G connections and also more data can be transferred over 4G as compared to 2G and 3G. Traditionally, voice networks transmit voice calls using 8 Kbps codec, but VoLTE transmits voice calls using 13 Kbps codec. This results in clearer phone calls compared with a typical cellular phone call. The efficiency of VoLTE is three times that of 3G and six times that of 2G. It makes the person's voice and tone clearer on the other end of the line. Hence, a VoLTE call is an HD voice call, and it offers a much richer experience altogether.

Further, the report states that one of the major factors hindering the growth of this market is Intense competition from OTT VoIP services. The VoLTE market is experiencing intense competition from OTT VoIP services. OTT applications such as Skype, WhatsApp, Viber, Google Voice, and online video games and movies (Netflix, Youtube, and Pandora) create a challenge for the global VoLTE market. The OTT applications provide a high user experience by providing a variety of free apps using OTT applications compared with VoLTE for which a premium price has to be paid. For instance, a consumer needs only an Internet connection to use Skype and talk to a friend easily without paying any extra amount.