If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Gorgeous fabric!
I ordered a small vanity stool from Ballard made in this fabric. I previously ordered a fabric swatch; the swatch let me know that the fabric was soft even though it has a substantial weave. However, it could not really do justice to the print, which is large enough that it is not lost on a piece of furniture. It looks fabulous on the small vanity stool, but would also be beautiful on a couch or chair. Now I'm looking for other items that could be made in this fabric. I don't want to go overboard, but the possibilities are endless! Do not hesitate to buy if you like this fabric; you won't be disappointed.
August 29, 2013

As sturdy as burlap, yet elegant as linen
I loved the pattern on the fabric from the photo online. However, the fabric exceeded my expectations. It is much thicker and sturdy than I expected. Top quality and well worth what I paid. I only ordered a yard initially, but will be ordering several more now, after seeing it.
October 23, 2012

Love this fabric
I love this fabric I brought it becouse I am recovering a small ottoman. I love fabric so much I am purchased more fabric to recover a larger ottoman. I also brought the matching lampshade also.
August 5, 2012

Love this fabric!
I bought this fabric for two outdoor bistro chairs that I had reupholstered. They have withstood a lot of rain and a lot of sun this summer and they still look brand new. When I picked the chairs up from the upholstery guy he said some designers that he does work for saw them and fell in love with the fabric. Who wouldn't? It looks super chic!
August 3, 2012