Work experience

Software Test Architect

National Center of Hearing Assessment and Management

✓ Created test plans and test scenarios and performed Data Analysis of existing data,
✓ Evaluated the software, found and reported bugs and potential software weaknesses,
✓ Used MS SQL Server to identify, analyze, and manage the possible causes of software failures,
✓ Used Bugzilla bug tracking tool to organize and report the bugs,
✓ Supported development team in resolving software issues,
✓ Documented and managed test plans, test cases in test case design documents for different scenarios of the User Acceptance Testing

Mar 2013Present

Business Systems Analyst

Cognizant/American Express

✓ Improve the software testing process and the quality of the product by creating a test framework that links analysts, developers, and testers from requirements gathering to product implementation on IDN platform
✓ Enhance End-to-End Integration, Regressing and System Validation testing across all the system components on Sybase and Teradata successfully translating business requirements into functional specifications,
✓ Develop and execute test plans, test strategy, and test procedures and assist business users in User Acceptance Testing
✓ Work with business managers to record and classify business requirements and specifications, translate Business Requirement Documents to Functional Requirement Documents, and ensure successful communication of the same to the software development team,
✓ Manage and monitor successful execution of all the requirements in SCRUM Agile environment and obtain multi-level sign-offs on projects prior to production release,
✓ Use MS Office Suite (Word, Excel, PowerPoints, and Outlook), MS Visio, and MS Access for project tracking, documenting, and presenting

May 2012Mar 2013

Business Systems Analyst

Cognizant/ American Express

✓ Improve the software testing process and the quality of the product by creating a test framework that links analysts, developers, and testers from requirements gathering to product implementation on IDN platform
✓ Enhance End-to-End Integration, Regressing and System Validation testing across all the system components on Sybase and Teradata successfully translating business requirements into functional specifications,
✓ Develop and execute test plans, test strategy, and test procedures and assist business users in User Acceptance Testing
✓ Work with business managers to record and classify business requirements and specifications, translate Business Requirement Documents to Functional Requirement Documents, and ensure successful communication of the same to the software development team,
✓ Manage and monitor successful execution of all the requirements in SCRUM Agile environment and obtain multi-level sign-offs on projects prior to production release,
✓ Use MS Office Suite (Word, Excel, PowerPoints, and Outlook), MS Visio, and MS Access for project tracking, documenting, and presenting

Jan 2011Mar 2012

Customer Technical Support

National Center Of Hearing Assessment and Management

✓ Interacted with the end clients to get a better understanding of the client business processes and gathered business requirements,
✓ Conducted training sessions to train users in using the HiTrack software,
✓ Assisted end users with their questions and queries regarding the technical and functional aspects of the software,
✓ Assisted the team in eliciting, organizing, and documenting required functionalities and constraints,
✓ Verified the functional aspects as per the business process and validated the interfaces with other systems and data conversion,
✓ Recorded, managed, and updated call log using Customer Relationship Management software

Jul 2010Dec 2010

Project Manager/QA Analyst

RatiocinativeSolutions (NetzSolutions)

✓ Contracted with US, Canadian, and European clients to develop client-specific websites and consulted with international senior managers to ensure client satisfaction,
✓ Successfully managed all aspects of website design and development process,
✓ Encrypted websites and launched them and assisted with website quality assurance analysis, various project development and management tasks,
✓ Coordinated client expectations to onsite Indian website development and design team (20 people),
✓ Served as Outsourcing Manager of website development for Canadian parent NetzSolutions,
✓ Prepared project reports and developed weekly and monthly status reports,
✓ Involved in User Acceptance Testing planning and execution

Education

Aug 2007Dec 2012

Bachelor of Science

Utah State University

Feb 2010Jul 2010

Bachelor of Science

University of Groningen (RUG)

Sep 2005May 2007

Bachelor's Degree

Yerevan State University

Portfolio

Career Portfolio

BROADCAST

Big Data Analytics

LANGUAGES

English, French, Russian, Armenian, Spanish, Hindi, Dutch

SYNOPSIS

✓ Learner, Motivator, Traveler/Welcome big challenges and changes/Team player with get-things-done attitude/Detail, Task, and Result Oriented/Determined/Disciplined/Proactive
✓ Firm believer that true professionalism comes from not only being good at what one does, but from possessing a broad knowledge of various disciplines and being able to apply that knowledge to the chosen profession, flavoring this blend with enthusiasm and passion and sprinkling with life experience.
✓ Excellent communication and interpersonal/Analytical and problem solving skills
✓ Experienced specialist in Business Analysis, Systems Validation, Quality Analysis, Test Architecture, Data Quality and Governance, Project Management, Technical Writing across project life cycle with the expertise in Web design and Development, Data Warehousing, Customer Technical Support, and Project Management and strong commitment to high ethical and professional standards and flexibility in contriving proactive responses to continually changing social and economic conditions.
✓ Current holder of Indian Employment Visa - One year, Multiple Entries