FAQs

What is Cloud Hosting?

Cloud hosting is the latest form of hosting that has become extremely popular over the past few years. The main concept of cloud hosting is "Divide and Rule" – the resources required for maintaining your website are spread across a cluster of servers that work together, termed as "the cloud". This greatly reduces chances of any downtimes in case of a server malfunction.

What is the difference between Cloud Hosting and Shared Hosting?

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

What is Varnish Cache?

Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.

How Reliable is your Cloud Hosting?

Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.

What is the storage architecture used by your Cloud Hosting?

We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

What is the limit for additional CPU and RAM?

Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.

Is a Dedicated IP available?

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

How do I install an SSL certificate on my Website?

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

Do you provide any one click install scripts along with Cloud Hosting?

Yes - we provide 'Quick Install' which is accessible from your cPanel. Quick Install allows you to plug and play various scripts like Wordpress, Drupal, Joomla, shopping carts like Zencart, Magento and various other billing, social networking, support and chat modules.

Is Upgrade/Downgrade possible?

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

What is your backup policy?

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.

Is there a Money Back Guarantee?

Yes, we do have a 30 day Money Back Guarantee associated with Cloud Hosting.