I am a YouTube premium subscriber. Over the past few days, when I go on YouTube, I am...

GetHuman-susanhem's customer service issue with YouTube from September 2018

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I am a YouTube premium subscriber. Over the past few days, when I go on YouTube, I am no longer being recognized as a premium subscriber. I am told to sign on with my Google account. Problem is: apparently I don’t remember my password. I have not been able to reset it: instead of sending me an email link or a text code, I’m confronted with instructions to pull down the notification bar and take certain actions. I am not able (on my iPhone to figure out what this “notification bar” is.**Please send me an email link or a text code to reset my password. I am not receiving the service for which I am paying.

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