I have been a PIPEX customer for many years now and currently have a Solo 1000 broadband connection.

Recently I was looking at PIPEX.com for a relative of mine who is looking to switch from a dial-up connection to broadband. I noticed that you now offer 3 types of connection PIPEX Start, PIPEX Go and PIPEX Max. The PIPEX Go package says that it is 2mb for the same amount of money that I am currently paying for a 1mb connection. I logged in and tried to upgrade my package to PIPEX Go only to receive some feeble excuse like “this is not available, we’re working on it”. I’ve checked every day for the last week and it is still displaying the same message.

Why was I, as an existing PIPEX customer, not offered this package? I even receive the PIPEX Newsletter which hasn’t mentioned it!!
Why has this package been available to new customers but not to existing customers?
How long would I have been paying the same money for half the connection speed before you had mentioned an upgrade?

Do you treat all your customers this badly or is it just the ones that have been loyal for over 4 years?

Sir Les PattersonThe online archive of Sir Leslie Colin Patterson. Wit, sage, raconteur, late Cultural Attaché to the Court of St James and Chairperson of the Australian Chapter of the International Cheese Board.