Notice

Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's end-Some products might have restocking fees . -we remain the right not to accept any exchange or refund .

How to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress

Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller end

Defective item issue-Provide picture of the defective area of the received item-Provide video of the non-functioning of the product. (For electronic products)-Shipping fee will be incurred from seller end

Before placing an order.Some of the products are shipped by our overseas branch . so it will be longer for processing ,Kindly make sure that you have selected the correct item and provided the correct shipping address before making payment.Kindly take note that we might not be able to read your notes before we mark to delivery mode "On Delivery".We will not accede to any refund/return request after order status is being marked as "On Delivery" , in any case which Buyer have purchased the wrong item /colours /model on his/her own accord.

Item Q&A(0)

Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's end-Some products might have restocking fees . -we remain the right not to accept any exchange or refund .

How to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress

Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller end

Defective item issue-Provide picture of the defective area of the received item-Provide video of the non-functioning of the product. (For electronic products)-Shipping fee will be incurred from seller end

Before placing an order.Some of the products are shipped by our overseas branch . so it will be longer for processing ,Kindly make sure that you have selected the correct item and provided the correct shipping address before making payment.Kindly take note that we might not be able to read your notes before we mark to delivery mode "On Delivery".We will not accede to any refund/return request after order status is being marked as "On Delivery" , in any case which Buyer have purchased the wrong item /colours /model on his/her own accord.

pls email : gennext@live.com to our customer service with pictures and videos
Some products might have restocking fees depending .
Any Product for exchange needed , can only be change at our service center with appointment needed .
we remain the right not to accept any exchange or refund .
Msg or watsapp not able to receive as the number is diverted phone.