Full text: An epic Bill Gates e-mail rant

For the opening piece in our series on Gates leaving daily life at Microsoft, one goal was to give a clear picture of the Microsoft co-founder’s role inside the company, as a gauge of the impact his departure will have. As part of that, I went back through the internal e-mails turned over in the antitrust suits against the company, looking for new insights into his personality.

Read on past the jump for one of the gems that turned up, showing Gates in the role of chief rabble-rouser. (Original document: PDF, 5 pages.) It shows that even the Microsoft co-founder — who champions the “magic of software” — isn’t immune to the frustrations of everyday computer users. Keep in mind that this was more than five years ago, so it doesn’t necessarily reflect the specific state of things now. At the bottom, see what Gates said when I asked him about the message last week.

Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.

But that is just the start of the crap. Later I have listed things like Windows XP Hotfix see Q329048 for more information. What is Q329048? Why are these series of patches listed here? Some of the patches just things like Q810655 instead of saying see Q329048 for more information.

What an absolute mess.

Moviemaker is just not there at all.

So I give up on Moviemaker and decide to download the Digital Plus Package.

I get told I need to go enter a bunch of information about myself.

I enter it all in and because it decides I have mistyped something I have to try again. Of course it has cleared out most of what I typed.

I try (typing) the right stuff in 5 times and it just keeps clearing things out for me to type them in again.

So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.

The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don’t you just love that root certificate message?)

When I really get to use the stuff I am sure I will have more feedback.

When we were concluding our interview last week, I showed Gates a printout of the e-mail and asked if he ever got Movie Maker to work. Gates noted that Microsoft plans to include Movie Maker as part of Windows Live, so people will get the program when they download that online package. The company isn’t confirming that officially yet, but’s not a complete surprise. See this Wikipedia entry and this related post on LiveSide.net. (Site temporarily down as of Tuesday morning.)

As for the message, Gates smiled and said, “There’s not a day that I don’t send a piece of e-mail … like that piece of e-mail. That’s my job.”

Update: Dave Ross of KIRO-AM/710 in Seattle did a dramatic reading of the message on air Wednesday morning. Click here to access the audio.

Update, Friday: During his farewell event at Microsoft this morning, Gates referred to this, and poked a little fun at us: “One of the newspapers had some e-mail that I sent about how maybe Windows could have been better at something, and they said, ‘This is a shocking e-mail. Shocking!’ And I said, ‘What do you think I do all day? Sending an e-mail like that, that is my job. That’s what it’s all about. We’re here to make things better.”