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I was lucky enough get in on the Circuit City window on 6/18. Once my UPS tracking information was sent on Monday (6/21), I canceled my pre-orders from other vendors. The unit was coming from Earth City, MO and scheduled to be delivered on 6/23. I waited all day and it never arrived. That night I checked the tracking information again on their website and it was listed as EXCEPTION/FALLOUT/MERCHANDISE MISSING/CARTON DISCARDED.

I immediately called UPS and they told me the package would not be arriving and I should contact Circuit City. Circuit City told me that they are going to re-ship, however, since these are in stock so infrequently I guess I'd be better off to continue to try my luck with the CC Window again.

Any suggestions? Has anyone else had a package "lost" by UPS only 50 miles from its destination? This one was lost in Middleburg Heights, OH. I am still SO ANGRY! I should be enjoying it right now but instead am back to square one.

Since this is the first instance of a HD Tivo going missing in UPS I am not sure that the added expense of double boxing (materials, shipping costs and labor) would justify the added cost. They most likely did a cost benefit analysis and said it is cheaper in the long run not to double box.

Now the fact that it happened really sucks, but I have a feeling that CC will be able to come up with a replacement unit for you.

quote:Originally posted by brentley Since this is the first instance of a HD Tivo going missing in UPS I am not sure that the added expense of double boxing (materials, shipping costs and labor) would justify the added cost. They most likely did a cost benefit analysis and said it is cheaper in the long run not to double box.

Now the fact that it happened really sucks, but I have a feeling that CC will be able to come up with a replacement unit for you.

how do you know that this is the first instance of an hd tivo going missing by ups? granted, it's the first one that has been reported on this forum, but unless you work for ups and have the stats on that, you can't really say that it's truly the first hd tivo unit that has gone missing.

I think they should come up with something to cover the inner box to at least not be so blatant as to what is inside.

I think if I was manufacturing these things, I would just manufacture them in plain brown boxes. who really gives a crap what the box looks like anyway? buyers aren't going to be influenced by the appearance of the box that holds the receiver.

I doubt that a UPS employee is the thief here but most likely someone ripped it off from UPS when a driver was away from his truck delivering a box. UPS knows whether it was lost after being loaded on the truck or lost at a distribution center. This is not as uncommon as you might think. UPS seems to have this happen more often than the USPS or FedEx. I would like to read the tracking information to give a guess.

quote:Originally posted by TexasRanger74 how do you know that this is the first instance of an hd tivo going missing by ups? granted, it's the first one that has been reported on this forum, but unless you work for ups and have the stats on that, you can't really say that it's truly the first hd tivo unit that has gone missing.

quote:Originally posted by TexasRanger74
I think if I was manufacturing these things, I would just manufacture them in plain brown boxes. who really gives a crap what the box looks like anyway? buyers aren't going to be influenced by the appearance of the box that holds the receiver.

At retail, where many of these things get sold, boxes do make a large difference. Shelf appeal is an important thing in retail.

You can check out the "details" of this lost shipment on the UPS web site.

** TRACKING NUMBER REMOVED **

The customer service rep at Circuit City doesn't seem to understand that these are very hard to find. She told me "we will reship within 5-7 day... if it is not available for shipment, the order will be canceled". They were very friendly but my credit card still shows the charge! This had better not fall back into my lap. I guess I'll just wait and see if they really do have a replacement available.

Does anyone really thing they have a few extra units sitting around "just in case"? I doubt it.. but I'll give them a chance.

It appears to never have been loaded onto the truck. I would call UPS and tell them to put a trace on the package. It takes a long time, but we used to sell high end sporting goods online and we had a handful of packages that were lost we eventually found with the tracer. CC will have to run a trace to utilize the insurance on the package...hopefully they insured it or CC will be getting $100 back from UPS for this missing item.

quote:Originally posted by brentley At retail, where many of these things get sold, boxes do make a large difference. Shelf appeal is an important thing in retail.

not necessarily. how many people bought the units on here as a pre-order without even knowing or caring what the box looked like that it comes in. my point was, if the item is a strong enough item, with enough demand, it won't matter what it's boxed in. at ultimate electronics, they don't even display the boxes... they're back in the warehouse.. so you wouldn't know what the box looked like before you purchased it. they seem to have no trouble selling items, even though the boxes aren't present. that's my point. yes, you can have a $3.00 bar of soap that is boxed with a better design and may sell better because of it, but for a $1000 item, you're not going to buy based on what the box looks like... lol