As plenty of you have noticed, some of the servers in our network have recently started randomly disconnecting users, with a message “[Proxy] Lost connection to server”

Well, we still can’t actually work out what’s causing that – but we narrowed it down to our global chat plugin. And unfortunately, that means we are having to replace this with a different plugin.
In order to do this we will again have to take the whole network offline for a few hours to make the changeover. This will happen on Saturday 15th April. The server will go offline at 3pm GMT, and will come back online within a few hours. (It’s quite hard to give an accurate ETA on finishing the work.)

EDIT: The downtime will now start at 3pm GMT (or 10am EST)

I’d like to apologise for the inconvenience this issue has caused, and also all the reboots we had while we were trying to fix it.
Taking the whole network offline is never something we want to do, but sadly this is necessary once again.