amdocshttp://blogs.forrester.com/taxonomy/term/10479/all
enAmdocs Gains Momentum As A Leading Customer Experience Providerhttp://blogs.forrester.com/dan_bieler/13-07-01-amdocs_gains_momentum_as_a_leading_customer_experience_provider
<p><em>Dan Bieler, <a href="http://www.forrester.com/home#/Katyayan-Gupta">Katyayan Gupta</a>, <a href="http://www.forrester.com/home#/Clement-Teo">Clement Teo</a></em></p>
<p>We recently attended Amdocs&#39; customer event in Singapore. Amdocs is gradually adjusting its strategy to reflect one of the most fundamental changes in the ICT industry today: Increasingly, business line managers, think the marketing or sales officer, are the ones influencing sourcing decisions. Traditional decision-makers, CTOs and CIOs, are no longer the sole ICT decision-makers. Amdocs is addressing this shift by:</p><a href="http://blogs.forrester.com/dan_bieler/13-07-01-amdocs_gains_momentum_as_a_leading_customer_experience_provider" title="Read the rest of &#039;Amdocs Gains Momentum As A Leading Customer Experience Provider&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_356 first"><a href="/category/analytics" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Analytics</a></li>
<li class="taxonomy_term_11829"><a href="/category/bss" rel="tag" alt="See other content with this tag." title="See other content with this tag.">BSS</a></li>
<li class="taxonomy_term_216"><a href="/category/customer_experience" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Customer Experience</a></li>
<li class="taxonomy_term_9876"><a href="/category/oss" rel="tag" alt="See other content with this tag." title="See other content with this tag.">OSS</a></li>
<li class="taxonomy_term_10479"><a href="/category/amdocs" rel="tag" alt="See other content with this tag." title="See other content with this tag.">amdocs</a></li>
<li class="taxonomy_term_9378"><a href="/category/big_data" rel="tag" alt="See other content with this tag." title="See other content with this tag.">big data</a></li>
<li class="taxonomy_term_10449"><a href="/category/billing" rel="tag" alt="See other content with this tag." title="See other content with this tag.">billing</a></li>
<li class="taxonomy_term_10095 last"><a href="/category/telcos" rel="tag" alt="See other content with this tag." title="See other content with this tag.">telcos</a></li>
</ul></div>http://blogs.forrester.com/dan_bieler/13-07-01-amdocs_gains_momentum_as_a_leading_customer_experience_provider#commentsAnalyticsBSSCIOCustomer ExperienceOSSamdocsbig databillingtelcosMon, 01 Jul 2013 08:28:42 +0000Dan Bieler9473 at http://blogs.forrester.comMobile World Congress 2012: Impressions From A Telco Perspectivehttp://blogs.forrester.com/dan_bieler/12-03-07-mobile_world_congress_2012_impressions_from_a_telco_perspective
<p>Around 60,000 global movers and shakers of all things mobile once again descended upon Barcelona to attend the leading annual mobility event, the Mobile World Congress (MWC). This year's main themes centered on metadata analytics, the customer experience, and over-the top business models:</p><a href="http://blogs.forrester.com/dan_bieler/12-03-07-mobile_world_congress_2012_impressions_from_a_telco_perspective" title="Read the rest of &#039;Mobile World Congress 2012: Impressions From A Telco Perspective&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_10477 first"><a href="/category/bharti" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Bharti</a></li>
<li class="taxonomy_term_330"><a href="/category/facebook" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Facebook</a></li>
<li class="taxonomy_term_44"><a href="/category/google" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Google</a></li>
<li class="taxonomy_term_9992"><a href="/category/htc" rel="tag" alt="See other content with this tag." title="See other content with this tag.">HTC</a></li>
<li class="taxonomy_term_10147"><a href="/category/huawei" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Huawei</a></li>
<li class="taxonomy_term_10481"><a href="/category/joyn" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Joyn</a></li>
<li class="taxonomy_term_10117"><a href="/category/lumia" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Lumia</a></li>
<li class="taxonomy_term_10480"><a href="/category/mwc" rel="tag" alt="See other content with this tag." title="See other content with this tag.">MWC</a></li>
<li class="taxonomy_term_10439"><a href="/category/mobile_world_congress" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Mobile World Congress</a></li>
<li class="taxonomy_term_10475"><a href="/category/nsn" rel="tag" alt="See other content with this tag." title="See other content with this tag.">NSN</a></li>
<li class="taxonomy_term_861"><a href="/category/nokia" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Nokia</a></li>
<li class="taxonomy_term_10195"><a href="/category/nokia_siemens_networks" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Nokia Siemens Networks</a></li>
<li class="taxonomy_term_10478"><a href="/category/opencloud" rel="tag" alt="See other content with this tag." title="See other content with this tag.">OpenCloud</a></li>
<li class="taxonomy_term_323"><a href="/category/sap" rel="tag" alt="See other content with this tag." title="See other content with this tag.">SAP</a></li>
<li class="taxonomy_term_9129"><a href="/category/samsung" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Samsung</a></li>
<li class="taxonomy_term_764"><a href="/category/telefonica" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telefonica</a></li>
<li class="taxonomy_term_10483"><a href="/category/viber" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Viber</a></li>
<li class="taxonomy_term_10476"><a href="/category/vodafone" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Vodafone</a></li>
<li class="taxonomy_term_10482"><a href="/category/whatsapp" rel="tag" alt="See other content with this tag." title="See other content with this tag.">WhatsApp</a></li>
<li class="taxonomy_term_9518"><a href="/category/windows_phone" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Windows Phone</a></li>
<li class="taxonomy_term_10479"><a href="/category/amdocs" rel="tag" alt="See other content with this tag." title="See other content with this tag.">amdocs</a></li>
<li class="taxonomy_term_9754"><a href="/category/skype" rel="tag" alt="See other content with this tag." title="See other content with this tag.">skype</a></li>
<li class="taxonomy_term_10148 last"><a href="/category/telecoms" rel="tag" alt="See other content with this tag." title="See other content with this tag.">telecoms</a></li>
</ul></div>http://blogs.forrester.com/dan_bieler/12-03-07-mobile_world_congress_2012_impressions_from_a_telco_perspective#commentsBhartiCIOFacebookGoogleHTCHuaweiJoynLumiaMWCMobile World CongressNSNNokiaNokia Siemens NetworksOpenCloudSAPSamsungTelefonicaViberVodafoneWhatsAppWindows PhoneamdocsskypetelecomsWed, 07 Mar 2012 06:59:42 +0000Dan Bieler7444 at http://blogs.forrester.com