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Playback errors - FAQ

How to clear the browser cache

Most of the playback errors occur because you have an out-of-date version of this website.

Chrome: click the menu button (the image with three lines located at the top-right corner of the browser), select "More tools" -> "Clear browsing data". Make sure you select the "Empty cache;" option and click "Clear browsing data". If this doesn't work, try to refresh the page using Ctrl+F5.

Firefox: click the menu button (the image with three lines located at the top-right corner of the browser), choose "Options", select the "Advanced" panel, click on the "Network" tab. In the "Cached Web Content" section, click "Clear Now". If this doesn't work, try to refresh the page using Ctrl+F5.

I want to fast forward the episode but it doesn't work

We are sorry to communicate you this issue is not up to us. Some servers (i.e. 180upload or Uptobox) doesn't allow the user to fast forward, while others (such as Vidzi or Putstream) allow it.

I'm getting the message "Unos segundos más por favor..."

If you waited too long and nothing seems to change, try to use another source. This happens when an update hasn\t been installed yet. We check updates on a daily basis but we make mistakes from time to time.

I'm getting the message "Video Not Found"

Our system automatically detects the episodes that experience an issue and we are constantly fixing this issues. Meanwhile, you can choose another source.

When are the subtitles uploaded?

The subtitles translation isn't up to us. We wait until the subtitle translation is ready and we upload it to our website. In general, the translation takes between 4 and 24 hours since the episode is aired. The more popular the series is, the faster the translation gets done.

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