Have a say in services we provide. We are looking for individuals to join a new group called Patient reference Group (PRG). It will help us plan any changes and improvements to our services. Membership will not take up a lot of your time. Inerested?Learn MorePlease go to our Patient Reference Group Section for the form online or print

Appointments

All surgeries are by appointments only. Please contact us during surgery hours to make an appointment.

Only one person can be seen in any appointment slot and we ask if you could please restrict the number of health issues to ensure that adequate time is given to your concerns.

It helps if you can let us know if you are attending for an antenatal, child health or other checks as we try to allocate more time for these things to be done properly and thoroughly.

Patients have the right to see the practitioner of their choice but this may cause a delay in being seen.

Please don't ask for repeat prescriptions, particularly lengthy ones, in consultations. The doctors may refuse as it delays the appointments and really should be dealt through reception.

Urgent Appointments

If you have a health problem that cannot safely wait for a routine appointment please phone the surgery before 9.30am and explain to the receptionist that you need to see a doctor as soon as possible. This is for genuine emergencies only.

Please note,whatever the day or time if you or someone else experiences sever chest pains,loss of blood or suspected broken bones go your nearest accident and emergency department or call 999.

Home Visits

If you cannot come to the surgery, please contact us for a home visit preferably before 10am. We cannot generally specify a time as unexpected circumstances always arise. However, usually we aim to visit between morning and evening surgeries.

Visits are meant to be for those people who are housebound or too ill to come to the surgery.

Please remember though, there are a lot more things that we can check at the surgery and can involve the experience of the whole team faster.

Telephone Advice

The doctors can speak to patients and give some medical advice over the phone. If you require such advice please ring after 11.30am. The GPs prefer not to be interrupted whilst consulting as it helps remain focused and undistracted on your concerns. At the very least we will take your phone number and try to get back to you.

It is critically important that you keep your contact details updated with us.

Please note for practical safety reasons, we are unable to give telephone advice to people calling from overseas.