I have created an account some time ago.
For some reason, today the website didn't allow me to connect with my old password. So I asked for a new password, got that password, and successfully logged into the website.

Tried then to log with my avatar into the world, but I couldn't:
I started Firestorm, chose Kitely as grid, chose "Kitely Welcome Center" in the Destinations panel of the Kitely viewer login page, and typed in my avatar name with the new password that I got (see above)
I received the error message (see screendump in attachment)

omg, yes. Please be so kind to remove the _2 and _3 accounts and just leave the one. I was not aware that I have 3 accounts here, and I have honestly no idea how that happened. Definitely unintentional

Done, and I've also changed the email used with your remaining Eldovar Lamilton to the latest one you provided.

Please log out of our site, then click the Log in link at the top right side of our website to open the Login dialog. In that dialog, please click the "forgot your password?" link and provide the aforementioned email address to reset your password for your Kitely account.