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Lost or stolen passport

Your passport is an important document and should always be kept safe. But if your passport is lost or stolen abroad, we can help.

Losing your passport or other important documentation or having them stolen while you’re abroad can be a real headache. But there are some things you can do to make the situation easier to resolve.

Make a police report

You will need a police report if you want to make a claim on your travel insurance. We will not provide you with a new travel document without a police report.

What we can do

Staff in our Embassy or Consulate can give you:

A replacement passport that will let you finish your trip or;

An emergency travel document that will get you home

We will do our best to help you as quickly as possible but it can take some time. Your location and circumstances may limit the help we can give you.

Keep copies of your documents

Keep electronic and paper copies of your passport, and other necessary documents, safe but accessible to you while away (e.g. with a family member at home). A useful idea is to email yourself a scan or picture of your passport and important documents, so that you can access them wherever you are.