Re: Upload sync capped?

Considering what you said about your download speed in your phone thread and your current phone line fault, they could be related. Plusnet don't cap the upload speed specifically, sometimes lines are inadvertently provisioned without the default upload speed being uncapped on 21CN, but if you've been plugging things in and out with the modem/router connected whilst checking out your phone fault, this might have caused the exchange DLM to act and band speeds. On the other hand 448 is also the standard speed on 20CN connections, but you wouldn't have had the dowmload speed you mentioned if on 20CN.Some clarification would be a good idea, put your number into https://www.btwholesale.com/includes/adsl/main.html which will say what Cab you are connected to and what ADSL services are available (don't post your phone number) but do a copy and paste of the results into a post.

Re: Upload sync capped?

Thanks for replyYour right the upstream speed could be connected to the line fault which is now fixed however that has never changed in the last two weeksTelephone Number xxxxxxxxxxxxx on Exchange CHERTSEY is served by Cabinet 7Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability DateHigh Low High Low FTTC Range A (Clean) 79.3 60 20 19.5 -- AvailableFTTC Range B (Impacted) 70.6 44.6 20 14.1 -- Available

Re: Upload sync capped?

Is your downstream speed OK now? If not, you'll need an SNR Reset with Uncapped Upload - unless that happened when the phone fault was fixed and they didn't do the Uncap, otherwise one of the CRT will just need to push through an order for Uncapped Upload.