Support and Services

Expert help when you need it

Whether you’re a startup, small business, or global enterprise, our teams across nine locations and all timezones are here to support you. Get responses fast with free 24×7 email, phone, and chat support—included with every Stripe account. Businesses operating at scale can also choose to get dedicated support management, prioritized responses, and other professional services.

Help center

Documentation

Premium Support

A customized support plan designed for fast-growing or complex businesses.

Faster answers when you need them most

Prioritized responses

Skip the queue and get faster responses to every question on email, phone, and chat.

On-demand emergency support

Get help within minutes to business-critical issues from our specialized emergency support team.

Support, in the Dashboard

Talk with support directly from the Dashboard—no need to switch tabs to hunt for relevant data from your Stripe account.

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Stripe Support

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Your dedicated support manager

Sean MurphyDublin, Ireland

Personalized support that knows your business

Your partner inside Stripe

Work with a dedicated support manager at Stripe, who will have ongoing context about the nuances of your business and advocates within Stripe on your behalf.

Get to the root cause of issues

Partner to make foundational improvements to checkout flows, payout timing, disputes, declines, and more with personalized recommendations from your support manager.

Some companies just feel faceless. With Stripe, we had peace of mind with multiple ways to reach a person via chat, email, phone, or the emergency line. Our dedicated support manager was completely invested in our success.

Jake Kornreich

Director of Strategy and Finance

The emergency support team jumped on a payouts issue, kept us informed regularly, and were able to resolve the issue so that our Helpers weren’t impacted. They also worked with us so the issue wouldn’t happen again.

Chad Wittman

Co-Founder & VP of Product

When we were hit with thousands of dollars in monthly disputes, our support manager suggested changes to our customer experience and advised us on how to build a dispute resolution center. By far the best support we've had.