Urban WASH: Working with People

Analysing and explaining behaviours using a FOAM framework

A number of frameworks have been developed specifically for use in the WASH sector. We are going to concentrate on a framework called FOAM, which stands for Focus, Opportunity, Ability and Motivation (Devine, 2009). The FOAM framework is shown in Figure 8.1. (Note that this version of FOAM is sometimes called SaniFOAM, when it has a particular focus on sanitation.) This is a comprehensive approach that expands on our simple framework above by asking us to think in more detail about the determinants affecting the behaviour that we want to change. Behavioural determinants are the reasons why people do or do not practise a given behaviour. Behavioural determinants can be internal (such as a belief about menstruation habits) or external (such as regulations against open defecation). The FOAM framework groups behavioural determinants under four headings.

Figure 8.1 FOAM framework. (Devine, 2009)

In this framework:

focus identifies the target group and the behaviour that needs to change

opportunity includes questions around whether someone has the chance to change their behaviour

ability looks at whether someone is capable of changing their behaviour

motivation explores whether someone wants to change their behaviour.

Through these indicators, FOAM can be used to:

define and prioritise interventions that aim to change behaviour

analyse results of studies

inform the design of new research and data gathering.

So how do we put it into action? In the rest of this session we will look at understanding Focus, Opportunity, Ability and Motivation in more detail and explore some tools that will help you gather the information you need to understand the current situation for a behaviour that you want to change.

Focus

You can see from Figure 8.1 that the first step is to identify your target population and the behaviour that you want to see changed.

The behaviour change could be driven by lots of different factors. In some cases it will be urgent, perhaps because of a disease outbreak linked to certain hygiene habits. In others it may be driven by the routine requirements of your role or perhaps a government programme to reach particular targets. You should always seek support and guidance from senior colleagues to ensure that your planned change is appropriate and review this decision once you have completed the FOAM framework and have a better understanding of all the determinants. You will spend more time thinking about desirable behaviours in Study Session 9.

The target population is simply the group that needs to make the change and this is up to you to define. For example a target population could be:

male heads of households

girls aged 10–16

mothers

rural households

households of more than six people

urban slum dwellers

parents with a child under the age of three

people living with HIV/AIDS.

Target populations can usually be divided into different levels according to their positions and influence on the desired outcome. We will use an example to illustrate these different levels. Imagine that you have been tasked with promoting handwashing with soap among young children in schools in your district. The children (Figure 8.2) will be your primary target population or group.

Figure 8.2 Children’s handwashing behaviour is critical for their health.

Associated with the primary target group are the people and community organisations that directly influence them through their own behaviour and actions (see Figures 8.3 and 8.4). This is your secondary target group and could include parents, teachers, or members of parent teacher association (PTAs).

Figure 8.3 Teachers are able to influence school children in lessons.

Figure 8.4 A supervised outdoor activity may have a big influence on school children.

Beyond this is the tertiary group. Figure 8.5 shows the relationship between the primary, secondary and tertiary groups. The tertiary target group, in the outermost ring, is composed of people who indirectly help or hinder the primary and secondary groups. The actions of tertiary participants reflect the broader social, cultural and policy factors that create an enabling environment for behaviour change. In our example these may include district or local administrators, religious leaders, and representatives of women’s groups and youth associations.

Figure 8.5 Primary, secondary and tertiary target groups.

This process of analysing the different target groups is called a participant analysis. When you have completed it, you will have identified the primary, secondary and tertiary target populations for your planned handwashing promotion in schools. You will also have filled the first column of your FOAM framework. Note that depending on the scale of the intervention there may sometimes be only primary, or only primary and secondary, groups.

Imagine you are planning to promote handwashing with soap among mothers of children under the age of five in your district. Draw a diagram like the one in Figure 8.5 and identify who might be the main primary, secondary and tertiary target populations.

Opportunity determinants

The FOAM framework (Figure 8.1) provides four subheadings for the behavioural determinants relating to whether someone has the chance to engage in the desired behaviour.

Access and availability

These are external factors that will influence the opportunity for change. For example, if you want your target population to use latrines for defecation, then some of the access and availability determinants might be as follows:

If a man is working in an area where there are no latrines then he may defecate in the open, even if he used a latrine at home.

If there are no materials available to build latrines or no skilled builders in the area, then people will not have access to a latrine.

Product attributes

It’s not sufficient for there just to be access and availability if the products or services are not appropriate. Following on from the examples above:

If there is a latrine available near the man’s workplace but it is poorly maintained and unpleasant, he may not use it.

If there are materials available but they are poor quality, or there is a skilled builder who has a reputation for dishonesty, latrines may still not be built.

These examples of behavioural determinants are deterrents to the desired behaviour, but it’s important to note that factors under these headings can also be facilitators – things that encourage and support the desired change. (In Study Session 7, facilitators were defined as people who guide and support meetings. The word can also be applied more broadly to anything that helps or supports an outcome.)

Social norms

Our behaviour is strongly influenced by the behaviour of similar people around us, in other words by social norms. People may follow examples of both good and bad behaviour and you need to consider both in your framework. For example you may note that a worker at a building site opts to use a public latrine rather than defecate in the open because he has seen his colleague using it. You might also note that people don’t clean this latrine after use because each person observes that the user before them hasn’t done so.

Sanctions and enforcement

Sanctions are penalties that may be imposed on people who behave badly. For example, people who leave their rubbish by the roadside may have to pay a fine. You should note whether any sanctions like this influence behaviour and how firmly they are enforced.

Ability determinants

The FOAM framework provides five subheadings for the behavioural determinants relating to whether someone is capable of engaging in the desired behaviour.

Knowledge

Knowledge can mean understanding or the lack of it. For example:

A woman knows she should store water in a vessel with a secure lid.

A man is not aware that he should wash his hands after using the latrine.

An urban dweller knows which company will empty their septic tank.

Knowledge about the desired behaviour is essential for your target population, but knowledge alone is rarely sufficient to bring about a change in action.

Skills

The special knowledge of how to do something in an effective way is a skill. For example:

A caretaker knows how to properly clean a toilet.

A technician knows how to repair a hand pump.

A young woman knows how to manage menstruation hygienically and with dignity.

Again, remember that each behaviour determinant can be a facilitator or a deterrent. Each of the examples above are facilitators, but if you were to swap ‘knows’ for ‘doesn’t know’, they become examples of deterrents.

Consider the two situations below. Which relates to knowledge and which to skills?

A mother is unaware that she can use sterilising tablets to make river water safe for drinking.

A mother doesn’t know how to sterilise water to make it safe for drinking.

Show answer

The first situation relates to knowledge because she is unaware or ‘doesn’t know’ something. The second relates to skills because she ‘doesn’t know how to do’ something.

Social support

Social support is the care that individuals and groups give to each other. This sort of care may be physical, emotional or in the form of information. Examples could include helping a disabled family member to wash themselves, providing emotional support for a young girl as she begins menstruating or telling a new neighbour where they can access clean water.

Roles and decisions

Within any behaviour change plan there will be a number of people who have influential decisions to make. For example, if you are asking households to adopt a certain practice (such as sweeping floors daily), then the roles may include anyone in the household who might take a turn in the activity, and decisions could include the purchase of a new broom.

Affordability

People may want to do something, or feel they should, but are not able to afford to pay for it. Saving money can be a powerful influencer. There are long-term economic benefits from many WASH practices, generally from improved health, but these are difficult to relate to individual behaviour.

It is also worth noting that affordability may be different from willingness to pay – for example, if a woman can afford to buy sanitary goods but knows that her friend gets them for free from a health centre, she might not be willing to pay. Affordability is an ability determinant, but willingness is a motivation. We’ll look more at this in the next section.

Motivation determinants

The FOAM framework provides six subheadings for the behavioural determinants relating to whether someone wants to engage in the desired behaviour.

Attitudes and beliefs

Beliefs are ideas that people hold to be true. Attitudes are shown in the way people treat others, express themselves or approach a situation. People are often unaware of their attitudes and beliefs. Regardless of whether a person’s beliefs are factually correct or not, they can be a powerful determinant in their understanding and perception of WASH behaviours. For example, some people believe that children’s faeces are not harmful but, in fact, they may pose a greater health risk than adult faeces because diarrhoea and parasitic worm infections are more common in young children (Brown et al, 2013). Assessing attitudes and beliefs can be difficult, but should not be underestimated in your FOAM framework.

Values

Values are closely related to beliefs and represent the code of conduct that a group or community choose to act by. For example, if modernity and progress are values that a community aspires to, then it will be more likely to adopt behaviour that is seen as consistent with these standards.

Emotional, social and physical drivers

Drivers are strong feelings that drive us or lead us to behave a certain way. For example, safety, comfort, privacy, disgust, status, pride, shame, shyness, modesty and vanity could all be drivers of either positive or negative behaviour.

Competing priorities

We have already noted affordability as a determinant, but just because someone can afford something doesn’t necessarily mean they will prioritise it in their spending, particularly when a household has very little money. Understanding the way financial decisions are made within a family and/or community can help you decide how and when to present the case for any expenditure that you are proposing.

Intention

In the context of the FOAM framework, intention describes the stage that your target population is at in its decision-making process and helps you to plan your intervention accordingly. For example, if there has been a public-awareness campaign about handwashing and you know that people understand the value of it, then your intervention might be focused on the provision of facilities. Or if people had slipped back into lazy habits and stopped bothering to wash their hands, then you might plan a new campaign to remind them. If there has been no such campaign, then there is no existing intention and your intervention will need to take a different approach.

Willingness to pay

As previously noted, willingness to pay tells us how much an individual or group will consider paying for what feature or benefit. It is closely related to both affordability and competing priorities.