Providing services including a registered office for the fund and dealing with all administration aspects, such as arranging board and shareholder meetings and arranging for appropriate publications where legally required.

Corporate secretarial services

Providing services including a registered office for the fund and dealing with all administration aspects, such as arranging board and shareholder meetings and arranging for appropriate publications where legally required.

Calculating payments due by a pension plan to retirees in payment status plus disbursement of these payments to retirees' bank accounts or otherwise. This service would usually cover the principal pension plan and supplemental qualifying plans. It may also extend to 'non-qualifying plans' (i.e. those which do not qualify for the range of tax privileges typically bestowed on a pension plan which meets several qualifying conditions specified by tax law in the fund's jurisdiction).

Pension benefit disbursement

Calculating payments due by a pension plan to retirees in payment status plus disbursement of these payments to retirees' bank accounts or otherwise. This service would usually cover the principal pension plan and supplemental qualifying plans. It may also extend to 'non-qualifying plans' (i.e. those which do not qualify for the range of tax privileges typically bestowed on a pension plan which meets several qualifying conditions specified by tax law in the fund's jurisdiction).

Providing a full administration service, including the provision of pension statements to retirees, dealing with correspondence and telephone inquiries and handling all ongoing support for those pension plan participants in payment status.

Pension benefit administration

Providing a full administration service, including the provision of pension statements to retirees, dealing with correspondence and telephone inquiries and handling all ongoing support for those pension plan participants in payment status.

Product & regulatory support

Providing services including a registered office for the fund and dealing with all administration aspects, such as arranging board and shareholder meetings and arranging for appropriate publications where legally required.

Corporate secretarial services

Providing services including a registered office for the fund and dealing with all administration aspects, such as arranging board and shareholder meetings and arranging for appropriate publications where legally required.

Maintaining capital accounts

Where new capital is to be raised, coordinating matters to ensure that investors are informed on a timely basis and that cash is received into the fund as appropriate. When distributions are made they should be timely and accurate.

Capital calls and distributions

Where new capital is to be raised, coordinating matters to ensure that investors are informed on a timely basis and that cash is received into the fund as appropriate. When distributions are made they should be timely and accurate.

About ServiceMatrix

Financial institutions are looking to drive up service quality both in-house and at vendors. ServiceMatrix supports you on your journey and motivates service partners to work with you.

Based on evaluation by prestigious institutions, ServiceMatrix presents trusted vendor ratings. Gap analysis pinpoints their strengths and weaknesses – giving your people actionable data on what requires improvement. Join your peers in using ServiceMatrix as a standard pathway.

Methodology

The latest ServiceMatrix analysis is based on a total of 3600 ratings from 245 qualifying responses. A vendor must have at least 10 comparative evaluations by institutions with multiple providers to qualify for the results. A significant majority of responses comes from financial institutions which, in using a wide range of vendors, are best-placed to draw fine comparisons in the performance of their chosen partners.

Respondents to simple questionnaires score their counterparties on a range of individual service elements within one or more of these areas:

FX & Pre-trade/trading

Securities Services

Fund Services

Outsourcing

and our principals are in discussion with various parties as to applying the platform to other areas. Join your peers in expanding ServiceMatrix to examine other data flows, processes and services.

Each element is rated by reference to one or more of these measures: accuracy/timeliness, responsiveness, competence, adequacy, ease of use and/or scope. Scoring is on the following scale:

OUTPERFORMERS
Service providers have been rated at ServiceMatrix across several of the areas listed above. Those with a distinct lead in scores over a wide range of competitors across all areas evaluated, including areas for which Survey Reports are yet to be released, merit Outperformer status.

ServiceMatrix

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