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Having problems with your Dyson Vacuums ?

Stick vacuum DC35

\015 I have had my dyson DC35 for about 6 months now with now problems. I use it on my hard wood kitchen floors each night. The last couple of weeks I have noticed it really not doing its job, leaving debris behind and 'surging', hard to explain but it seems to cut out repeatedly when in contact with the floor. If I lift the whole thing of the floor, no surging. If I take the head off and just use the stick end, no problem. Its when the head is on and in contact with the floor. The head has been cleaned out and there are no obstacles stuck in the neck. Any suggestions\015

Answers :

Hi Cathy, it's Jack at Dyson.

DC35 will make a pulsing sound to indicate that something is blocking the airflow through the machine. Although I note you've already checked for this, the issues you've described strongly suggest a blockage inside the motorised floor tool that you may have missed. This would also explain the loss of performance you've noticed.

In this instance I would encourage you to get in touch with our experts directly so we can walk you through some troubleshooting checks, as we should be able to resolve this right over the phone. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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