§ 1 Scope of application:The following “General Terms and Conditions” apply to the attendance of events (seminars, workshops, events …) of BüroWHAT. Deviating agreements must be in writing. By registering for an event, the customer agrees to these general terms and conditions and binds to them. (2) Should individual provisions of these General Terms and Conditions be contrary to mandatory statutory provisions (in particular the provisions of the KSchG), the remaining provisions of these General Terms and Conditions remain valid.

§ 2 Application:BüroWHAT reserves the right to change the contents of this website at any time. All offers of BüroWHAT (brochures, catalogs, price lists, webshop …) are free. The contract is concluded by acceptance of the application by BüroWHAT. If an application cannot be accepted, the customer will be notified immediately. Registrations will be considered in the order of their arrival according to available number of participants, registrations will be accepted in writing (also by fax, e-mail) or telephone. Each registration is binding.

§ 3 Cancellations:Cancellations can only be accepted in writing. Cancellations can be made up to 30 days before the start of the event free of charge. For cancellations received less than 30 days before the start of the event, a cancellation fee of 50% of the participation fee will be charged. From the start of the event, the complete participation fee will be payable upon non-attendance. The designation of a substitute participant is possible at any time free of charge.

§ 4 Right of withdrawal in the distance:Customers who are consumers in the sense of the consumer protection law can withdraw within 14 business days from the date of the order, but without giving reasons, but only prior to the beginning of the service. If the start of the performance has already occurred, there is no right of rescission. It is sufficient if the withdrawal notice is sent within this period. Already paid participant contributions will be refunded in case of withdrawal to the customer. There is no right of rescission for events which are already taking place within this withdrawal period. For information, data and complaints send an email to BüroWHAT.​

§ 5 Prices:As a matter of principle, the participation fee is agreed upon, which is derived from the current brochures, catalogs, price lists, webshop and similar publications by BüroWHAT. Unless stated otherwise, all prices are given as gross prices, including statutory value-added tax.

§ 6 Terms of payment:The entry fee must be paid before the start of the event. The settlement is in EURO. In the case of a later entry into an event, a reduction of the participation fee is not envisaged, in the case of an early withdrawal. The customer is obligated to replace BüroWHAT with all dunning and collecting papers necessary for proper legal prosecution due to his default of payment. BüroWHAT reserves the right to assert a higher arrears.​

§ 7 Program changes / cancellations:Due to the long-term planning of events, BüroWHAT reserves the right to make organizational changes, such as changes to dates, start times, locations or lectures, as well as event cancellations. Participants are informed of this in due time and in a suitable manner. This shall not be used as a substitute for expenses incurred and other claims against BüroWHAT. The same applies to short term delays. If an event must be canceled, a full refund of already paid participation fees will be made.

BüroWHAT is free in the design of the workshops, but it is mainly based on the program points announced in the homepage and information materials. For the period of the workshops, we provide reserved premises. The selection of these premises is the responsibility of BüroWHAT. No claims for compensation or compensation can be claimed for special claims by individual participants with regards to equipment, location and personal opinions with respect to the selected event space.

§ 8 Warranty:The guarantee shall be made in accordance with the law. Provisions only for events.

§ 9 Compensation for damages:BüroWHAT is only liable for damages in case of willful intent or gross negligence, with the exception of damage to persons. The existence of slight or gross negligence, if it is not a consumer business, must prove the injured party. The replacement of (defect) consequential damage and pure property damage is excluded from the contractors. For the formal or contentual correctness of the data in the event documents cannot be assumed a liability of BüroWHAT in any case. Further compensation claims (in particular travel expenses, flight costs, hotel costs, etc.) in case of cancellation of a seminar by BÜROWHAT cannot be claimed.

§ 11 Jurisdiction and applicable law:This contract shall be governed by Austrian substantive law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If the contracting party is a consumer, the mandatory provisions of the law of the country in which he is habitually resident shall also apply to this contract. For disputes, the competent court at the headquarters of BüroWHAT is exclusively responsible. If the customer is a consumer within the meaning of the KSchG, the jurisdiction of that court shall be deemed to be justified, in the territory of which the domicile, the habitual residence or the place of employment of the customer lie. Jurisdiction and place of performance of the contract is the office of BüroWHAT. We recognize the Internet ombudsman as an out-of-court dispute resolution.