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Im giving 2 stars just because I arrived at the hotel at 5 am and they granted me an early check-in without charging extra and the person who check me in (and also the guy next to him who appeared to be the manager on...More

Check in with Pimmy was quick and easy. She escorted us to our beautiful room. Housekeeping every day were perfect. Joy at Chou Chou was lovely. There was a good variety at breakfast and the staff at breakfast were very pleasant. All staff we came...More

We stayed there 7 days for our honeymoon and it was amazing! The hotel prepared a very warm welcome to us. Very friendly and professional staffs! From the receptionists Saya san, ありがとうございました。Sannie&milky thank you for being so nice to us until we checked out. And...More

Can't beat the location of this hotel. Just far enough away if you want to escape the crazyness of patong but close enough if you want to get involved. Great friendly staff always very helpfull. The room is great. Comfy beds, cleaned daily. Room service...More

Dear Adam v,
Thank you very much for sharing your positive feedback with us!
We are delighted to learn that we were able to reach your expectations by providing you with a friendly service, a nice and cosy room but also with a fabulous breakfast...More

We had 4 amazing nights in Grand Mercure in January 2018.
Before anything else, you can find the staffs really friendly and helpful. They offered us free drinks at hotel bar because of a delay happened in check-in process (Which the delay was not avoidable...More

Dear Mohammad,
Allow me to thank you for taking your valuable time to share your thoughts on your most recent stay with us!
There is nothing more encouraging than knowing you all had a wonderful time with us and found yourselves extremely comfortable in the...More