Support

WE OFFER THE BEST SUPPORT

Welcome to our enhanced technical support site, this support section is designed to answer your technical questions, or submit on-line your technical problem 24 hours a day with a variety of support resources. Select from the following options to find the answers and services you need.

Here, you will find an extensive library of Knowledge Base articles. These articles represent solutions to issues identified by customers as well as our Farabi Professional Team. This is a great start to gaining insight or resolution not only for your technical issues but also to learn about new techniques and methods to prevent issues before they arise.

Some articles could be viewed only if you are a registered client with a valid enrollment of Standard Support Maintenance (SSM) program.

GoToMeeting redefines the way our Support representatives deliver technical help to our Clients/Partners across the region. With GoToMeeting, we gain fast, easy and secure remote-support access to client’s environment for providing services, such as installing applications, or troubleshoot technical issues, or collect traces for product issues in a live remote session resulting in a superior customer experience.

Got a question? We’ve got answers. When you’re looking for more information about products and technologies, our FAQ page is a great place to start and an excellent way to jump-start your knowledge about the applications.

Our experienced technical support team has collected and documented the answers to questions regularly asked by BlueZone and HostFront users. Use the links below to quickly reach answers to questions applicable for your product.

Select the documentation area of your choice to review, download, and save to your personal machine. If you still require more information, contact our support team and someone will contact you shortly.