I think it's one of those things where you're in a bad mood already and whatever they do you'll still be pissed. If they didn't send a confirmation email I'd probably wonder whether those bastards lied to me.

Generally, a confirmation of an action taken is a good idea for UX. I do agree that it doesn't have to be in the form of an email, though.

I know where you are coming from, but I think I have to disagree with you. I, personally, want that last email. Why?

Confirmation

Paper trail

I want to know they received that request. I want to know that they have acknowledged my request. I want to know that they understand and have stated on record that they have taken the requested action of my request.

Should there ever be any legal recourse against them, I want to have it all on paper. Also, it helps me validate later which emails I have requested to be stopped already. I keep those confirmations in a separate folder.

Agreed. And I agree as someone who would love nothing more than to see a class-action suit against a certain well-known hotel chain that will.not.unsubscribe.you. from their mailing list. My guess is that they are are constantly buying address lists from brokers, so my name gets back into the system every few months. What I really want is to be blacklisted, but there is no way to communicate that request.

Screenshot the confirmation in the browser window, perhaps? Not trying to be patronising – I figured someone would say the papertrail was useful, and I can see that. I just think there's other ways to go about it.

I don't think "Send another email" should be the default response to "Please don't send me any more emails", but that's just me!

This one of those things that "marketers" think is a good practice. But the humans behind the practice will generally admit they hate it. Just like the now ubiquitous "sign up" popup appearing five seconds after you arrive on every website you go to now. Marketers push for it but hate it when it happens to them.

What pisses me off more than that? Needing to log-in to an account to change email preferences!

One-click subscribe people. Make it easy.

On a side-note, I have an email address that's pretty common so I get A LOT of spam from people that signup for things in-person or online and don't want to give their real email. It's such a bitch to unsubscribe from something in which you have NO account access when an account was created. The worst was a fitbit account. They insisted I signed up for it because they had my email address...yeahhhhhh.

But I hear you. The confirmation email is obnoxious. Especially when it's built like an exit-poll trying to gather opt-out info.

They're fair game legally and a last chance to get a resub. Imagine you owned a store and someone was about to walk out without you making the sale... You'd be a pretty shitty salesperson if you didn't try one last time.

"Confirmation emails are, in fact, CAN-SPAM compliant. The reason they are compliant is that the CAN-SPAM act explicitly exempts these messages that are “notification of a change in the recipients standing or status with respect to a subscription”.

You know, as marketers were supposed to make that confirmation email fun and engaging right? Ever seen the old woot unsubscribes where they smack the dude responsible. That stuffs great and totally what it should be about.

Stop wasting your time unsubscribing. These spammers are slime balls. They put you on multiple lists and each list is sending from a different domain. When you "unsubscribe" it only takes you off the list you I subscribed from. But, it triggers to start sending you mail from the next list in line and from another domaine. You'll never get away from it. Just continue to "mark as spam" and hopefully you get their server black listed (although even that isn't great since they run multiple servers).

I agree with this, the user just asked you to never send them an email ever again, and your response is to send them an email?

This stems from the idea that a user was unsubscribed by mistake. This can happen, especially if emails are forwarded, but it's not frequent. The company is definitely pissing off more users than they save.

Mailchimp has it absolutely right. The one's I've unsubbed from today that were Mailchimp have been a breeze – it even automatically does all the steps for you if you've clicked through from an unsubscribe link.