Description

Do your banking securely and conveniently with a smartphone or tablet – wherever you are.

This is what the UBS Mobile Banking app offers:• Accounts: check your account balances as well as the last credits and debits; transfer cash from one account to others• Credit and prepaid cards: check your spending as well as the last statement; easily increase the available amount; if your card is lost, then block it immediately in the app• Debit cards: increase or reduce the limits at any time; restrict the region of use for your protection• Payments: conveniently scan your payment slips and use the payment wizard for other transfers; approve e-bills with just a few clicks• Personal Financial Assistant: find out where you spent your money; keep an eye on your budget and savings goals• Assets: track the market value of your portfolios and custody accounts, view positions and resent transactions• Markets and trade: keep pace with the markets and trade securities; access our research and CIO views • Push notifications: immediately see when your cards or accounts are debited or credited – and much more• Mailbox: secure and confidential communication with your client advisor

The scope of functions and languages may differ depending on the country.

Login made easyLogin securely and conveniently and still use all functions – this is possible with the UBS Access app. Find out more at ubs.com/access-app. Would you just like to see the account balance or your card transactions, for example? Then simply login with a password.

The Mobile Banking app is secure: The UBS Mobile Banking app offers you the same level of security as UBS e-banking. Thanks to effective methods of identification and stronger encryption of the data, access to your banking is very well protected. In addition, certain transactions require confirmation with the Access Card for your security.

Nevertheless, observe the following recommendations:• Protect your mobile phone against unwanted access with a screen lock.• Only use the UBS security features such as agreement number or PIN to log in to the UBS Mobile Banking app. Never use them to login to a third-party app.• Do not disclose any personal information, especially security details. UBS will never ask you for them unsolicited – neither in the app nor by telephone, e-mail or text message.• After logging in, only use the Access Card and card reader or Access Card Display to confirm character strings that you yourself have entered and whose correctness you can check.

Reviews

4.4

6,376 total

5 4,284

4 1,261

3 273

2 187

1 371

Great app. It has so many featuress and seems to always work. The only (very annoying) issue I have is that the app rotates even though I've got auto-rotation turned off. Then my screen is stuck in landscape modus and I need to adjust twice to get back to portrait. I've never experienced this problem with any other app

Roman Goossens

App is useful but am having a couple of issues on my OnePlus 5t: a) long load time. Takes very long to start up. b) no more notifications. I had enabled notifications about my account status which used to work correctly but don't any Moe. Have tried to reinstall the app to no avail.

Leo Marti

Why so many useless features. Make it simple and easy to use. This app reminds me of this old feature phones full of features no one use.

Lapin Chaman

Very well thought and done. Is there a known bug on Marshmallow? The app crashes when I attempt to scan an invoice. Even like this, still 5 stars

vasiliy shmyrev

The app has many annoying usability issues. E.g. when entering a payment the last step only allows you to confirm or cancel. If you have a small mistake there is no way to correct it, you have to cancel and enter all from scratch. Another issue is that in some views only short account numbers are displayed rather than names. Inconsistent: certain functions are available from certain places but not from other places. E.g. scanned payment slips. There are many other problems like these. Overall: overloaded with features, overcomplicated and not user friendly. This application looks like a "technical app" for developers rather than end users. Please make it simpler and develop a usability concept!

Dominik Jedlinski

Very good app. Works most of the times, but sometimes also lags/does not load, which is very annoying.

User reviews

February 2, 2018

Great app. It has so many featuress and seems to always work. The only (very annoying) issue I have is that the app rotates even though I've got auto-rotation turned off. Then my screen is stuck in landscape modus and I need to adjust twice to get back to portrait. I've never experienced this problem with any other app

App is useful but am having a couple of issues on my OnePlus 5t: a) long load time. Takes very long to start up. b) no more notifications. I had enabled notifications about my account status which used to work correctly but don't any Moe. Have tried to reinstall the app to no avail.

The app has many annoying usability issues. E.g. when entering a payment the last step only allows you to confirm or cancel. If you have a small mistake there is no way to correct it, you have to cancel and enter all from scratch. Another issue is that in some views only short account numbers are displayed rather than names. Inconsistent: certain functions are available from certain places but not from other places. E.g. scanned payment slips. There are many other problems like these. Overall: overloaded with features, overcomplicated and not user friendly. This application looks like a "technical app" for developers rather than end users. Please make it simpler and develop a usability concept!

After you controlled all the information you can still go back with the arrow on the top left corner to edit the information of your payment. We're constantly developing the Mobile Banking app. Suggestions for improvement are always welcome. A feedback form is available at ubs.com/banking-feedback-en. Your UBS team

Dominik Jedlinski February 27, 2018

Very good app. Works most of the times, but sometimes also lags/does not load, which is very annoying.

Dear Mr. Jedlinksi,
We're constantly developing the Mobile Banking app. Suggestions for improvement are always welcome. A feedback form is available at ubs.com/banking-feedback-en, so we can take your input into account. Your UBS team

Rafael Almeida February 15, 2018

I can't no longer use fingerprint authentication after receive last update on my Note 8. It always says "Device not supported. This device does not meet the UBS security requirements". It's really annoying have to type the password just for a simple query.

Turns out my previous negative review was related to my issues with the Access app. If I have any complaints: I had to manually enable my account in the settings for more options to show up. I find this counter-intuitive, especially if I only have one, it could be enabled by default. Or at least the app could help me do it at the end of setup. Otherwise the app does what it's supposed to.

Have not been able to use the app or consult anything in nearly a week, due to "technical difficulties", and it still doesn't work after the most recent update. Unacceptable. Perhaps invest in a dedicated app support team before investing in an app.

The technical malfunction was resolved. E-banking and mobile banking can be fully used again. We apologize for the inconvenience. Your UBS Team

John Staehli November 16, 2017

Very good "leveling app". It allows you to do pretty well all that you expect from a current system. Next step is to introduce innovative services such as the likes of revolt, with virtual credit cards and Fx solutions. The pairing with the access app was a true step forward in terms of experience

Dear Mr. Fenk
The technical malfunction was resolved. E-banking and mobile banking can be fully used again. We apologize for the inconvenience. Your UBS Team

Zilvinas Greicius December 15, 2017

The app just does not work. When launched it shows the first page (with UBS logo, Mobile Banking and icons) and then nothing happens. If I switch to other app and back, then I see just the blank screen. Samsung S6.