A Maturity Model for Implementing ITIL v3

Abstract

Information Technology Infra-structure Library (ITIL) is the most popular &#x0201C;best practices&#x0201D; framework for managing Information Technology (IT) services. However, implementing ITIL not only is very difficult but there also are no best practices for implementing ITIL. As a result, ITIL implementations are usually long, expensive, and risky. In… (More)