Right Care First Time

Get the right care, first time in York

A&E is not 'for anything and everything' - numerous services are on hand to help you

Did you know....

27 per cent of people who book a GP appointment could have had their issue resolved a different way

40 percent of A&E patients require no treatment.

If you are unwell or injured it is important to choose the right service as A&E is not 'for anything and everything'. Need treatment or care? Get the right care, first time.

Choosing the right care, first time means that you and your family will get the best treatment available and allows busy NHS services to provide treatment and care in the most appropriate setting.

Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses such as colds, flu, minor rashes and pain relief as well as answer any questions you may have about the medication you are taking.

Many pharmacies are open late and all have a consultation room so you can speak in private.

The service does not accept walk in patients. Appointments must be arranged by calling 111, the free non-emergency number. Home visits are provided where appropriate.

If you need urgent treatment, please contact your usual dental practice as they may be able to see you or direct you to an urgent dental care service. If you have dental pain but you do not have a regular dentist contact NHS 111 for advice. Go to NHS choices dental services for more information.

Emergency services are for people who must be treated as quickly as possible. If you have a medical emergency call 999 for an ambulance or go to the nearest emergency department. The emergency department is located at York Hospital.

If you are unsure about the type of care you need call 111. An adviser will direct you to the most appropriate health service.

There are a number of local services that can help you get the support and advice you need this winter.