Austin Tech Jobs and Startup Jobs

Technical Support Representative

As a Technical Support Representative you are responsible for providing Level II phone and email customer support for the Vrbo suite of websites. Are you someone who is comfortable working in a call center atmosphere? Do you love solving problems for other people and have a medium-to-strong technical background? Note:(we will provide training on our products and services). Can you explain complex ideas and concepts in a clear, simple manner? Technical Support Representatives require both an intimate knowledge of product as well as some extended general technical knowledge of web browser technologies, operating systems and hardware. You will be interfacing directly with our customers and should possess strong communication skills as well as the ability to explain technical procedures in a way best understood by the individual you are working with.

Sr. Product UI Designer

We are looking for a talented, down-to-earth UX Designer experienced in both web and mobile. This is a startup: You’ll enjoy donning many hats and work closely with our Creative Director. You thrive on informed iteration in order to design experiences that work at scale. You have an impeccable design sense, and a keen eye for detail and craft. Collaboration is in your DNA, but you aren’t afraid to prioritize, make decisions and communicate. You’ll come in and make an immediate impact to our small (but mighty) design team, and play a large role in representing our brand visually as a whole.

Sr. UX Designer

You converge on exactly what the customer needs by iterating on lo-fidelity prototypes.
You solicit feedback directly from your customers before, during, and after - pretty much daily.
You believe in creating the most useful experiences, more important than usability or beauty.
You share facts that matter to customers about how your solutions are better than competitors.
You’re as excited about finding / identifying / uncovering problems as you are about crafting solutions.
You base design decisions on insights rather than observations (and you know the difference between the two).
You go with your gut and make decisions quickly, seek feedback, and make changes along the way.
You think holistically - you recognize that the journey starts well before and well after the product.
You value generative research - bonus points if you have experience leading research and synthesis.
Our culture code rings true to you.
It’s simple. Be customer-focused, and kick butt at experience design.

Senior Legal Counsel, Privacy and Data Governance

Develop, implement, and oversee BigCommerce’s global privacy program, including developing and communicating controls, policies and procedures, performing risk assessments, and monitoring ongoing compliance efforts in connection with GDPR, CCPA and other applicable regulations.
Support the negotiation of contractual clauses relating to privacy and data protection.
Advise appropriate stakeholders on compliance matters across all aspects of U.S. and applicable international privacy and data protection laws and regulations, including data retention, use/sharing, marketing, security, and breach.
Develop and enhance workflows and processes for responding to privacy-related inquiries, such as data subject access requests.
Develop, manage, and refine our information governance and records management program, policies, and procedures, including ensuring alignment with privacy and security policies.

Associate Web Content Publisher (Contract)

Technical Support Representative

Product Design Lead

Contracts Manager/Paralegal

Arrive Logistics is one of the fastest growing logistics companies in the country, and we are looking for a Contracts Manager/Paralegal who will report to the Senior Vice President of Legal Affairs. This is a unique opportunity to leverage your legal acumen in a brand new position. As our Contract Manager/Paralegal, you will provide legal support to stakeholders across the business related to contracting, legal, and regulatory matters.

Product Support Specialist

We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.