Failed deliveries on a purchase from 2/18/17

Assistance needed on a purchase that Best Buy has been "unable" to deliver (twice, already)! Can you provide a good contact email and phone number for someone who's able and willing to help?

We purchased a refrigerator, range, hood and a dishwasher on 2/18/17. We were assured that all the items would be held for us to schedule delivery(ies) as needed (we are undergoing a kitchen remodel). We scheduled the delivery for the hood for 3/24/17. No call, no show. We called to find out the status, we were told that the hood we already purchased (and was supposedly held) is not available until May. After futher inquiries, we were told they can't help us. In fact, Ashley later called back and asked us to say that she did everything she could and that she really tried! (Is this really the type of customer support we should expect?) We found the hood online, went back to the store, they ordered it and a second delivery was set for 4/4/17 (Take notice, that no one offered to do that for us...we had to find it, bring it to them and ask them to order it). Yesterday, the tracking showed "scheduled for delivery", updated to "delivered" at 5:10 PM and updated again just before 6 PM to "rescheduled delivery 5/8/17"). We promptly went back to the store to find out what's happening and were again told that there's nothing they can do. At which point, we made it clear that we are expecting a delivery for ALL our already paid for appliances and the delivery is scheduled for 4/17/17.

Since our experience so far has been completely frustrating and disappointing (and we are not getting anywhere with the service reps at the store), we would like to speak to someone who can make sure that everything is delivered on 4/17/17. We never realized that we'd be unable to receive the product we have purchased almost 2 months ago!

Re: Failed deliveries on a purchase from 2/18/17

I sincerely apologize for the missed deliveries, and for how hard it has been to get these appliances delivered to your home. I would not be able to provide you any phone number other than our general customer service phone number of 1-888-BestBuy, nor would I be able to provide you with any email address other than my teams email address of online.communities@bestbuy.com.

It sounds like this hood is on backorder, and if that is the case we simply have to wait for the manufacturer to provide it to us; there really isn't anything that can be done to speed this up. Just a guess on my part, and if you want me to personally look into this please send me your order number via private message. To send me a private message click on the message button to the right of my signature.

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Re: Failed deliveries on a purchase from 2/18/17

Thanks for the response. It's not at all what we were hoping to hear. Fyi...the hood was NOT on back order when we purchased it, hence our frustration. We were hoping to avoid going up the chain to get a resolution, but it sounds like that is exactly what we'll need to do.

Re: Failed deliveries on a purchase from 2/18/17

I was not saying the unit was on backorder; I was merely stating it sounded like that going by your description of the events. In order for me to say for sure I would need to look at your order, which I can't do unless you send me a private message with your order number.

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!