If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

Very slow boot after updating to ZAIS v9.1.008

I am running vista 32bit and updated ZAIS yesterday to v9.1.008.000 and since then it is unbelievably slow to boot up(5-10 mins). Is this a known problem and is there anything I can do to fix it?
Any help appreciated. Thanks.

Re: Very slow boot after updating to ZAIS v9.1.008

I too am getting this same symptom... after boot and entering windows password I have 3-4 minutes of blank screen before desktop finally appears... will be watching this post for timely response from zonelabs

Re: Very slow boot after updating to ZAIS v9.1.008

Originally Posted by ownsel

I am running vista 32bit and updated ZAIS yesterday to v9.1.008.000 and since then it is unbelievably slow to boot up(5-10 mins). Is this a known problem and is there anything I can do to fix it?
Any help appreciated. Thanks.

Hi!
this can be caused by many things. From not updated system to malware infections to conflicts with other tools.

First try to reset the ZA settings:

1.) Hold down the Ctrl and Shift keys together
2.) Right click on the ZA icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after reboot

Also check the system logas for system errors:
Go to start -> Run --> type eventvwr -> double click on "system" and review the log.

If the above fails you should:

Ensure you are on VISTA SP2 + ALL patches
Esnure you are not running other security tools
Ensure you are free from malware
Then Follow ALL the steps below

1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
possible.

7.) Close this window
8.) Click Start, My Computer
9.) Double Click the C:
10.) Double Click the Windows Folder (It may also be WinNT)
11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
12.) Double Click the System32 Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.

- Go to Start -> In the search box
- Type %temp% and press enter
- Select all of these files and delete them

20.) Clear the Prefetch folder per the instructions below.
Go to Start -> In the search box - Type Prefetch and press enter
- Select all of these files and delete them

21.) Empty your recycle bin.
22.) Restart the computer.

23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.