What does the ticket status mean?

Escalated to Third Party: This has been escalated to a 3rd party vendor for investigation and we are waiting for an update or work to be completed by the them.

Scheduled Work: A task or resolution has been agreed to be worked on a specific date in the future and the ticket i currently on hold.

Escalated to Development: The issue has been escalated to our development team. often reported as a bug. There is a separate process and expected timescales to resolve when resolving bugs. For more information please contact the support team.

Escalated Internally: The issue has been escalated internally to a senior engineer to be worked on and assist in finding a resolution to the issue.

This ticket has been resolved: The request has been actioned or a solution has been offered which is intended to resolve it. Please only respond if you need further assistance as any replies will reopen the ticket. If you would like to provide feedback, please log into the support portal to rate you experience.

This ticket has been Closed: Tickets close automatically once they have been resolved for 24 hours.