Helping Hand

While a majority of organizations recognize the urgent need to deploy artificial intelligence (AI) technologies, relatively few are adopting AI beyond pilot programs, according to a recent survey from the MIT Sloan Management Review and the Boston Consulting Group. The resulting report, "Reshaping Business with Artificial Intelligence: Closing the Gap Between Ambition and Action," divides companies into categories that include "Pioneers" and "Passives." Pioneers are defined as organizations that are on the leading edge of incorporating AI into their offerings and internal processes. Passives, on the other hand, are not adopting AI and don't understand it. To close the gap, CIOs and their tech teams must work with C-suite leaders and business users to identify business value-generation targets, while boosting required workforce knowledge and skills. In addition, they need to fully understand the technical approaches that lead to successful AI deployments. "For AI to become a prominent feature in future strategies, companies must figure out how humans and computers can build off each other's strengths to create competitive advantage," according to the report. "This is not easy: Companies need privileged access to data—which, as we've seen, many do not now have. They must learn how to make people and machines work effectively together—a capability relatively few … have at present. And they need to put in place flexible organizational structures, which mean cultural changes for both company and employee." More than 3,000 global executives took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.

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