Policies/Insurance

Arrival time: We ask that you come to your appointment 15 minutes early (for follow-up patients and new patients with all forms filled out). If you are a new patient and have not filled out our forms, please arrive 30 minutes early, or print them out online here.

Insurance: Please bring your insurance card and your picture ID card (government issued). If you have an HMO (MPMG, PAMF, or Sutter Select) or are covered under a Workman’s Compensation insurance and are referred from another physician’s office please bring your prior-authorization letter to your appointment. Our office does not accept Medi-Cal or Medicaid.

Payment(s): All payments are due at the time of check-out. These payments include self-pay, co-pays, deductibles, co-insurance and form fees. We accept cash, credit card, debit, and money order/cashier’s check. Payments can be made online here. No personal checks will be accepted.

Insurance Claims: As a courtesy to our valued patients, we will file the insurance claim on your behalf for payment of service. However, the full balance due is ultimately your (i.e. the patient’s) responsibility.

Prescription Refills: All medication refills will be made during your office visit. Due to the nature of pain medications and for patient safety, Dr. Hong will not typically accept phone call or pharmacy requests for refills. Please review the “Pain Contract” for additional details.

Appointment Cancellations: Please call at least 24 hours before your office appointment if you plan to cancel and to avoid a “no-show” charge. This applies to all physician appointments or doctor’s office visits ($50). To cancel scheduled procedures to be performed on an outpatient basis you must call 72 hours in advance in order to avoid a cancellation fee of $150.