I have the same problem.... It is an easy thing to fix. What it is, is the cable has jamed up in the casing, but you can manually pull and push the cable. On the drivers side of the car under the steering wheel above the gas/brake pedals there should be a bunch of wiring. To the right of all the wiring and mess there should be a cable if you reach in far enough. It will probablly take you a while to find it. It would most likley be surrounded by white plastic. once you find the cable you can pull it and push it, When you do pull/push it you will see the knob turn on your console.

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i bought a used 2004 mitsubishi lancer ls sportback with the same problem. a google search told me this was a known defect and was covered under a dealer recall--no cost to me. my local dealer did the job. it took at least a half day--the entire dash, they said, had to be removed. the fix isn't perfect, but it is light years above and beyond what it was b4. the new knobs aren't silky smooth, but the old ones needed tools to turn!

Either the control cable is bound up or more likely the door inside the air ducting is jammed or warped, you will have to gain access to the door to check this out, you may have to remove the dash assembly.