Sprint’s latest contract changes should let you out ETF-free, but good luck trying [Updated]

Even though the future definitely looks bright for Sprint – especially given its recent acquisition of Clearwire and future cash infusion from Softbank – many people still want out of their contracts. The grass is always greener on the other side, and lucky for those who have been waiting for a way to leave Sprint without paying the early termination fee (ETF), it seems as if an opportunity might have just presented itself.

Effective July 1, 2013, Sprint changed its postpaid contracts in a way that legally should allow anyone to leave without paying the ETF. Sprint, of course, denies that any of its changes are grounds for terminating a subscriber’s contract, but many people seem to think that the law doesn’t side with Sprint this time.

After combing through countless forum threads and cached Google sites that Sprint conveniently took down, along with a bit of legal investigative work of my own, I have come up with four significant changes that Sprint has implemented, each of which are grounds for cancelling your contract without being required to pay the ETF. Of course, I’m not a lawyer, and I’m not qualified to give legal advice, so you should only interpret this as my opinion – however, I strongly believe that these arguments would stand up in court, if necessary.

1. Sprint removed the right to a lawyer during arbitration.

Sprint’s new contract terms state (emphasis mine): “Instead of suing in court, you and Sprint agree to arbitrate all Disputes (as defined below) on an individual, non-representative, basis.” In the old contract, this section stated: “We each agree to arbitrate all Disputes between us, on an individual basis, not on a class-wide or consolidated basis.”

The addition of the word “non-representative” seems to imply that you are not allowed to have a lawyer represent you during arbitration with Sprint. In other words, by agreeing to the new terms, you effectively waive your right in the future to an attorney.

2. Sprint can now disconnect phone calls at whim.

Sprint added this sentence to the new contract: “Call time for a single call may be subject to a maximum duration and may be automatically terminated if the maximum duration is exceeded.” This sentence didn’t exist anywhere, in any form, in the previous terms. In effect, it allows Sprint to terminate any call it wants, purely at its whim, and cite the excuse that it exceeded a “maximum duration” that Sprint doesn’t define anywhere else in the contract. This seems incompatible with the “unlimited” plans that Sprint advertises so heavily – if you signed up for service that was advertised as unlimited, and Sprint can now disconnect calls at its whim, this seems like a good reason to leave without paying an ETF.

3. Sprint can now change your rate plan to whatever it wants.

Sprint also added another new sentence in the new contract, which (again) doesn’t appear anywhere in the old one: “If you lose your eligibility for a particular rate plan or if a particular rate plan is no longer supported or available, we may change your rate plan to one for which you qualify.”

This in effect gives Sprint the right to change pricing, with absolutely no grandfathering clause. At any time, for any reason, Sprint can decide that you are no longer eligible for a particular rate plan. Alternately, it can decide to simply no longer support unlimited data. Since Sprint has taken away the option to grandfather your existing rate plan, this seems to be as good a reason as any to cancel without an ETF. (On a side note, could this be Sprint preparing to finally do away with unlimited data on smartphones?)

4. Sprint can call you anywhere, at any time, using auto-dialers.

Finally, Sprint added an entirely new paragraph called, “Contacting You Regarding Billing and Collections.” Here it is, in its entirety:

You expressly authorize, and specifically consent to allowing Sprint and any of Sprint’s agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint. You agree that, for attempts to collect unpaid past due charges, Sprint and any of its agents may contact you at any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may in the future provide, to Sprint. You agree and acknowledge that any e-mail address or any other electronic address that you provide to Sprint is your private address and is not accessible to unauthorized third parties. For attempts to collect unpaid charges, you agree that in addition to individual persons attempting to communicate directly with you, any type of contact described above may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system.

The most concerning portion of this new section is that you are agreeing to be contacted by “automatic telephone dialing systems” and “pre-recorded or artificial voice messages.” You are also agreeing to be contacted at absolutely any address, phone number, or email address you have ever provided to Sprint in the past – ever.

Since Sprint obtains your credit report when you start service, and this clause involves debt collection, it is actually illegal for Sprint to do this: under the Fair Debt Collection Practices Act of 1977, Sprint is a debt collector. And according to the Federal Trade Commission, “A debt collector may not contact you at inconvenient times or places, such as before 8 in the morning or after 9 at night, unless you agree to it. And collectors may not contact you at work if they’re told (orally or in writing) that you’re not allowed to get calls there.”

Additionally, the Telephone Consumer Protection Act of 1991 protects people from being contacted over the phone by auto-dialers unless they specifically agree to it.

So, will Sprint let you out of your contract for free?

Probably not. After all, it wants to keep squeezing every penny out of you that it can, so it most likely will make it as hard as possible for you to quit. Some lawyers have even suggested sending certified letters to Sprint explaining your intent to cancel, and disputing the early termination fee in arbitration or in small claims court. As with all things of this nature, your mileage may vary, even though it seems like the law sides with you.

Full disclosure: I’m attempting to get out of my contract using these changes. So far, I’ve been unsuccessful, although I’ve made some headway and am waiting to hear back about my individual situation. Many other people have been rejected over the phone and have given up on trying to cancel their service.

If you are successful at getting out of your Sprint contract, let us know what methods you used! If not, share your story anyway, and let us know what your next steps will be. Just remember that ultimately Sprint is not acting in the best interest of consumers, and you are justified in your attempts to cancel your service without incurring any extra charges. You are standing up for your rights as a consumer, and if you have enough time, willingness, and determination, you can win this battle – even if it means getting the BBB, FCC, or FTC involved, or even ending up in the legal system.

Updated 7/12/13: Sprint sent Pocketables the following message regarding these contract changes:

Sprint made some changes to its Terms and Conditions, effective July 2013, which clarified its practices related to collections and arbitration and removed provisions unique to its iDEN services. Sprint does not view the changes as material changes that would warrant early termination fee waivers. As always, customers are free to contact Sprint to discuss issues, including those related to their unique Service Agreement with Sprint, so we can work with them to resolve any service or account-related issues.

About the Author

John Freml is the editor-in-chief at Pocketables. His articles generally focus on all things Google, including Chrome and Android, although his love of new gadgets and technology doesn't stop there. His current arsenal includes the Nexus 6 by Motorola, the 2013 Nexus 7 by ASUS, the Nexus 9 by HTC, the LG G Watch, and the Chromebook Pixel, among others.

Unless you cancel your service by the end of the month, you are bound by these changes.

edge

File an FCC complaint over their unilateral changes and their refusal to let you out of a contract to which you did not agree.

Mike

The most dangerous of the above changes to me is item #3. I guess I haven’t looked closely lately, but how exactly could you lose eligibility for “a particular rate plan”? Are they talking credit worthiness here? As far as I know I have never seen any rate plan eligibility designations anywhere. But what bothers me most about this is the portion that says “if a particular rate plan is no longer supported or available”. Does that mean if Sprint decides, and I don’t think they would, that unlimited data is out and they want to put caps in place that they could just say “unlimited rate plans are no longer available”, therefore they could move you to a capped plan (i.e., no grand fathering)?

It does seem like the new contract changes will allow Sprint to take away unlimited data in the future, if it wants to. Sprint actually did something similar a while ago, when it discontinued unlimited data for tablets and mobile hotspots – and it didn’t allow existing customers to keep those plans…

Simon Belmont

Sprint (as well as other carriers) have been whittling down customer’s privileges and perks for years now. It’s a shame, but I know it’s in the name of cost cutting.

I wouldn’t be surprised if the unlimited goes away eventually. Or it will stay, but be a top end tier that ultimately costs more than it does now.

I did and chuckled to myself after reading it. I’m not surprised that Sprint is trying to do this.

Honestly, T-Mobile feels the least “evil” to me in terms of plan options. Hopefully other carriers will adopt their ideas.

na

John, I’m a attorney for AT&T. Please be careful.

Just some friendly advice.

Simon Belmont

Ironic this happened now. I just left Sprint a couple weeks ago, though my contract was up.

It looks like they’re bolstering their ability to remove services you sign up, like unlimited data, perhaps. I’m glad that I moved to someone else. Maybe Sprint will be more appealing in a few years when their LTE network is built out and all this merger drama is over with (yes, I know it’s a done deal, but this is only the beginning). Just my two cents.

Wes Stacey

I’m considering leaving Sprint, I’m sick of HAVING to have a 4G connection to get any kind of speed in my area, it seems that while they are upgrading to 4G they’ve let there 3G network go to hell. but the biggest reason i want to leave has little to do with Sprint and everything to do with CDMA, being an android Nexus guy I’m sick and tired of watching the GSM guys getting all the goodies, such as google versions of the top phones, KNOWING that there is NO WAY we will ever see anything like that on Sprint or Verizon. Even on Nexus phones the GSM carriers get updates VERY quickly while the CDMA Nexus users have to wait an extra month or two for them. Not to mention that the latest Nexus phone isn’t even available on the CDMA carriers. So honestly it’s not really sprint but the fact that CDMA requires so much customizations for the phones to work on the network that Google seems to be saying screw it..,

The issue we’ve run into is that while my phone goes off contract in Nov, my wife’s phone has to wait until May of 2014 until it goes off contract. (not to mention that it really should be the other way around and somehow Sprint swapped the upgrade dates in their system and no one can seem to tell us how it happened.)

And I’m pretty sure if we want to upgrade phones between now and then we would have to sign a new contract…I really would like to go to t-mobile but honestly don’t think we can hold off getting new phones until May…

Simon Belmont

“I’m sick and tired of watching the GSM guys getting all the goodies, such as google versions of the top phones, KNOWING that there is NO WAY we will ever see anything like that on Sprint or Verizon.” This was HUGE for me when I left Sprint.

The fact that my 3G/4G speeds are MUCH faster, and my bill was the main factor, of course. But the ease of switching (and obtaining) GSM phones was icing on the cake.

Simon Belmont

Whoops. I meant “my bill was lower” above.

But yeah, I’m rocking a Nexus right now. It’s great.

GLP

someone else’s green grass is just as brown as the one you left

Jaymoon

…Or pink, in my near future switch.

Simon Belmont

They prefer to be called magenta. But, I’m right on board with you. :)

I switched to T-Mobile a couple weeks back and couldn’t be happier. Faster speeds, lower cost, and not being restricted to certain CDMA phones (GSM FTW). :D

gjsjass

Doesn’t matter to me what Sprint does, because if I want out of my contract early, I will pay to leave and stop sending family, friends and other to them. Word of mouth is the best advertisement and will put a hurting on any business in the short term.

Simon Belmont

They wanted to charge me $200 ETF PER LINE even up to my last day on contract. Pretty crazy.

So, I just bought the new phones on another carrier, and then ported the numbers a week later when my contract Sprint was up. I didn’t feel like waiting any longer.

Jaymoon

Wow, I would call them on that…

Sprint.com/ETF is the pricing break down of canceling early. Unless you were behind in your bill, $200 per line for the final days is outrageous.

Simon Belmont

It was outrageous. I let several CSRs know that I wasn’t happy about it.

In the end, I didn’t feel like arguing over it or wasting more time on it. So, I just moved on out from under them and then ported my numbers.

Mark

I am on the phone with them now and they are stating that I don’t fall under this change.

Pranav

I recently managed to get out of my contract with the ETF waived off after a LOT of struggle. The customer care reps on the phone were EXTREMELY adamant about not waiving off the ETF and outright denied that there had been any changes in the T&Cs. When I pointed out the changes, they stuck to the usual ‘these are not material changes’.
Shouted myself hoarse to no effect and was even told that I would not get to speak to anyone more senior than the rep I was speaking to in both cases.

That was the last straw. It made me mad enough to send a long, firm email to the Sprint CEO and the entire board of directors. Within 2 hours, I had a call from one of them and they agreed to waive off my ETF.

Keep trying and hold your ground and do not hesitate to escalate. They will do all they can to lock you in but ultimately, they are breaching their contract and it’s your right not to accept the changes.

Michelle Lee Diedrich

Can I get a copy of the letter you sent to the CEO and board of directors that successfully got you out of your contract? I have 6 lines and we all have different contract dates. We have been trying to get away from Sprint for 10 years.

10 years? There is no such thing as a 10-year contract, so it couldn’t have been THAT long… ;)

Mdiedrich

I did not say my contract was for 10 years. That is how long I have been trying to find a way out of my contract but with all of my lines having different contract dates, it has been impossible financially. The only way is to move each line to a new carrier as the contract is up so I would have to pay for 2 carriers for almost 2 years.

Tierra

Can you please give me the addresses you sent your letter to? Also, a summary of what you put in the letter? What you said is word for word what I did and how I was treated. I left Sprint and have 900 dollars in fees.

Ibis

This message is for Pranav. Can you please give me more information about the letter you sent to Sprint to get out of your contract without having to pay the ETF, such as what you said in the letter and where to send it. I would so greatly appreciate your help!

Colleen

Can I also get a copy of your letter that got you out of your contract. I am 8 months pregnant and my husband and I have been trying to get away from sprint forever. we get a lot of dropped calls and calls where we reach someone else’s conversation they say they have no record of ever receiving complaints because we went directly into the sprint store instead of talking to customer service. my husband has been on the phone with customer service for over an hour now and is getting different speeches and being told different ETFs by each of them but no one will wave the fees. I believe he has now talked to 9 different people and had to reiterate the conversation/problem to each and everyone of them! If I go into labor early I will blame it on the stress Sprint has caused us in the last few months not to mention during the 17 years I have been with them. Each contract its near the end when we start having problems but they usually clear it up by the time our upgrades come about. Im so sick of Sprint we went last night to get a new service providers phones…but are still dealing with Sprint trying to get out of our contract! Please help.

miriam

I try and every time they refuse they told me there was no changes that will affect me in any way, than that the changes where not material so they can not terminate the contract, last that I was out of the time frame to terminate the contract, so here I am on the 26 of July and having call for a few days now and every time is a new excuse!

Maria

Pranav:

Would you mind sharing the letter you sent to the CEO and other corporate contacts?

Thank you.

Abhi

Would you be comfortable sharing the email ids and the content of your letter? Will be highly helpful to share my pain with sprint leadership. Thanks

Just got off the phone with them they said the articles suggesting material changes have occurred are misleading and that no Sprint customers are being effected by these changes.

They said they cannot change my pricing and that they have people who are grandfathered in on pricing from years ago.

So I don’t know… The lady did promise that service would be improved within the next 90-days and mentioned that their merged with Softbank is going to allow them to make the network bigger and faster this year.

She gave me a three month credit of $30 per month.

Mark

Just a follow up- they would not budge at all. They referred to this site as a “third party”. they also stated they see no change in my contract so my question is where do I verify this?

Compare it to what is on Sprint’s site now, and all of the changes outlined in this article are accurate. If they tell you there are no changes or the changes do not apply to you, they’re full of crap. And if they say they cannot change your pricing, the new terms and conditions clearly say otherwise.

Hint: when you call, don’t tell them you got the old terms and conditions from the Wayback Machine, technically a “third party site.” Tell them you printed the old ones from the Sprint site when they were effective in May or June, and you then printed the new ones to compare. If you want to actually print them, you can close the Wayback Machine box at the top first to remove it from the printout, and Google Chrome allows you to print web pages without the headers and footers, which would show the URL of the Wayback Machine and not the Sprint site.

Lee

Guys, I hate to be the one to say it because I know it will generate a lot of hate, but there is only one way to get Sprint to let you out of your contract. You have to give them a business case to let you out. If they can continue to make money on you, they will skirt around the real issue every time. I battled for 6 long months with absolutely horrible service. 40-50 kbps downloads and connection errors on uploads. My smartphones were useless. I felt like a jerk, but I finally switched out PRLs. I continued to pay my bills, but I exclusively used VZW service. At that point, it became more expensive for Sprint to pay VZW than they income they were making on me. I was using anywhere from 4-20 GBs of 3g roaming data per month (I know I’m allowed 300 MB per contract). They sent me my letter and eventually let me go. John Freml, I highly recommend this route (even if you stay under 300 MB to stay within the terms of your contract) because the QoS is so much higher even in call quality. VZW 3G roaming is not as fast as Wimax, but it’s ultra-reliable. It might take a little longer than 4G, but it’s ALWAYS available. Give it a shot.

Simon Belmont

You do what you have to do! But there’s no way that this site (or any) is likely to publicize an endorsement on willingly infringing your contract with your carrier. :)

Disclaimer: I’m not a Sprint booster or anything, because I left them several weeks ago! ;)

Lee

Simon, I’m sure you’re right about that. I went through all levels of customer care to include executive customer care where the regular CSRs wouldn’t even touch my account during the process. They sent out executive engineering and “made adjustments to the towers” and it never got better. I tried to explain for months that my problems didn’t only exist at my house, but in my entire area. Of course they told me their system ALWAYS said I was in a great service location with very few disconnects. I tried to explain to them that my problem was not with making/receiving phone calls. It was the fact that I had a smartphone that was only useful via WiFi.

Regardless, I am now a happy VZW customer. I’m actually paying less than I was with Sprint because I was able to tag along on a family plan.

Simon Belmont

Oh, I understand that you were being put through the wringer and you were desperate for relief. They were giving you the runaround.

I just meant, legally, a website couldn’t condone cheating the system. That’s all.

I had Sprint and switched to Solavei in Sept 2012. They would not budge then on the ETF, and they won’t budge now for my wife. BUT… I have had free Unlimited everything service since Oct with Solavei. (wife is jealous) They ride the Tmobile network which just completed adding 4g LTE in 116 markets, plus inked a deal with Verizon to put their hardware on Verizon towers. The industry is shifting heavily away from contracts, so I am not sure what Sprint is hoping for in denying no ETF cancellations. How about just having the customers pay a pro-rated portion of the phone cost, creating a win-win. Then my wife can stop giving me dirty looks when she gets an overage bill.

Nancy Dugan

I have just contacted the Iowa Attorney General’s office regarding this matter. I am told they have the authority to investigate this matter. I first contact the FCC, and officials there told me they could not assist in any way. The Iowa Utilities Board also was not able to assist.

Kat

Contacted Sprint twice. The first time I was told they are not authorized to speak to me about these matters. The second time, the CSR was completely rude and arrogant, stating that there is no change to the terms and conditions that would effect my contract. I’ve filed claims with the FCC, FTC, and the BBB. (Still awaiting responses from each.) I will be leaving Sprint, one way or another.

Do what I did. Pay the ETF and get out. I switched and now my service is free because I referred a few people. Paying the ETF was worth it. No more contracts for me! Go to solavei.com/donnabaggett to enroll.

Caitlin

After calling Sprint, being told I was wrong, and being hung up on, I decided to work smarter not harder. Thought I was doing the right thing by informing them I was recording the call; the thought process being that if they knew I was recording, they would behave properly. No, I was yelled at and hung up on again. Called back (thoroughly livid) and was told (again) that I was wrong And that there were no material changes to the Terms and Conditions. After informing the woman that I am a Paralegal and that I had consulted an attorney over the material changes to the terms of service, she immediately went from pompously telling me that I was wrong to aggressively yelling at me about how the conversation was over because she could not talk about legal matters with me. I don’t know what she thought we’d been doing up to that point, but ok. As she finished yelling at me, she informed me she was transferring me to a supervisor. The supervisor came on the line and wasmore than rude. After going in circles with him trying to get him to say every (incriminating) policy Sprint has regarding their Terms of Service and listening to him get snide and rude with me again, I finally asked for my account to be notated with the intent to port my numbers and the fact that if any EFTs were processed that I would pursue arbitration on the grounds of Breach of Contract. He told me that he would do no such thing and that I was welcome to call back (ha) once I got my bill. I informed him that I was counting down the days to get away from Sprint and thanked him for his time.

So, I don’t think Sprint will be letting anyone out under these changes through the normal avenues. They seem to believe that they are allowed to define what a material change is.

Wow. This has “class action” written all over it. I’m sorry you experienced that, although it sounds a lot like what I went through, as well… even if Sprint were right here (they’re not), I still wouldn’t want to do business with them due to the way I and others have been treated. And it’s not just one person, but MULTIPLE people on the phone who are downright rude and even aggressive toward those who call in over this.

If you want to get out of the Early Termination Fee because of the poor service you are getting here is what you do.
1. Find out who your State Representative are and file a complaint on their website. Be sure to tell them all the information you can and include your account number, phone number, email address an any else you.
2. Respond to each of the representatives when they send an email to you.
I contacted 7 different representatives for my state and heard back from one of them the next day. They contacted Sprint for me and then called me to tell me that a Sprint representative would be calling me in 48 hours. Sprint called me 15 minutes after receiving her call and left a message. I called the next morning since they were open 9-5. The sprint representative was so nice to me and waived my Early Termination Fee.
Hope this works for all of you out there.
This worked for me.
I also got the Sprint Representative from Executive and Regulatory Service to email me a confirmation.
And I quote “As per our conversation today. Due to the Network Upgrades being performed in your area. We have waived the Early Termination Fees that were assessed to your account. Please be advised that your account is closed with a zero balance.”
By the way – I made her stay on the phone until I received the email. I wanted it in writing.
From when I contacted my state representative until my fees were waived took less than 48 hours.

Sucks it escalated like that. But, one question you should ask, is how did You act toward the CSR?
Working in retail and now managing medical lab, I’ve seen all to many times that complaints to me about staff/etc tend to be a bit convoluted and one-sided. I’ve even watch security camera footage of customers in the past cussing/yelling at the staff, while my staff remained 100% professional; only to have the customer call me and tell me how horrible my tech was to them and just wasn’t helpful at all.

I’ve never had a CSR act rude toward me from a cellular provider in the last 10 years and have been with AT&T/Sprint. Online for both companies there are a ton of negative reviews about how rude the customer service was, and how sweet and innocent the customer was. I’ve seen more negative reviews for AT&T’s than Sprints though.

All in all, I truly believe you’ll be treated how you treat them. Doesn’t mean you won’t come across an occasional rude one for no reason. However; I just don’t buy a CSR & Supervisor yelling and hanging up on a customer who was polite and innocent.

Erik

Hi. Maybe you can help me. Last year I got the iphone 5 with a 2 year contract. On may I moved out from the USA and I put my line in a stand by mode. However I wanna cancel the service without paying the ETF. Which would be the best way to do that. My best regards

The best way out is to use Roam Control. See if you can roam about 50GB worth of data in a month – that will get you out.

Todd

We have had some pretty spotty service in my neighborhood. I work Dell and live about 2 miles from the corporate campus with all the other Dell minions.

The service has been up and down for the past few months, but for the past 2 days we have had absolutely no service.

I have made multiple posts on the community customer service board, the facebook page, sent emails to customer care, and even had a live chat.

I have been told by three different people that they have had no complaints about the service but that they see that there is a tower having issues and that it is being fixed. I have also been told twice that the tower was fixed.

Despite this, all of my neighbors who have sprint have been without service as well.

At this point I want to just port my number back to Verizon. I am willing to pay more for service that actually works, even if it is not unlimited.

Mark

3 times I have tried to get out- they lowered my bill by 20.00

Class action time

Im done playing im dead serious anybody who wants to file a class action lawsuit on our behalf email me at [email protected] and we can do this together

I had 5 lines with Sprint, am down to 2 lines now and on Aug 8th will be down to 1 line. I’m leaving due to horrible data signal, I live in DFW and very very rarely see 4G. Just wanted to show my disdain with Sprint due to cell/data strength.
I also feel that this article has a few misinterpretations and some missing info relating to the topic.
The section [Our Right To Change The Agreement & Your Related Rights] in the contract, wasn’t changed a whole lot. However; the highlight of this section for us is that it states we have the right to cancel without ETF if there was a Materially Adverse change to the agreement, and you attempt to cancel within 30days of said changes to the agreement, which we’re still in ATM. Only problem is, the definition of what is/isn’t materially adverse is mostly left up to Sprint.
Now onto your bullet points:
[1.] Non-Representative in this case means you can’t just send a lawyer or someone else to arbitration’s. It means you must physically be present at any arbitration. You’re always allowed a lawyer if wanted during depositions/etc.
[2.] Don’t know about that one.
[3.] This section of the agreement is utilized only in certain circumstances. The main focus of this section is primarily for returning customers. When you go to upgrade your phone, a soft inquiry credit check is run, so if your credit has taken a dive since you last got a phone they may change your rate to a lower one. But usually in this case, they just ask for a deposit. They aren’t changing your core plan rates during your current agreement, but when you go to upgrade, if they no longer offer say ‘unlimited text’ then on your new contract you can only be offered the next closest item they are currently offering.
[4.] Everything listed in this section are standard collections practices. It fully complies with the Fair Credit Act, in that it specifically stated that you agree all contact info you provide Sprint is your private info, and not accessible to a third party. So, they don’t want your work number or anything like that. Collectors are legally allowed to contact you via any medium they are provided with [e-mail/snail mail/home phone/cell/etc]. The consumer protection act you mentioned from 1991, only refers to cold calling for advertising purposes, not collections. A collector is specifically calling you, not just a random list of phone numbers hoping someone will pick up so they can sell something to them.

One final interesting note. The number one reason that Sprint will terminate a customers plan is, if they call customer service too many times. Kind of funny huh?

Check this site out for good info, make sure to click on “Materially Adverse”.http://goo.gl/RUFD3

I know I’m posting a lot here, but figured someone might like to know this tidbit.

If you are more than half-way through your current contract with Sprint, call up another carrier that you would like to switch to and ask them about transferring your number to them. I did this when I switched from AT&T to sprint 4 years ago. I still had 12mos left on my ATT contract, I went into sprint store and they closed my account with AT&T and all I had to pay was the current month’s bill to AT&T. Didn’t have to pay an ETF or anything. I didn’t have to call AT&T to cancel line or contact them in any way, the lady at the Sprint store did it all for me. I’m sure the other carriers do the same. This is definitely something everyone should look into, as it’s perhaps the easiest way to get it done.

ron wideman

you can get out of contract. sprint will try to argue that you cant but my cousin got out of his with no problem. your plan goes to a month to month plan. i personally feel that im under the old contract so if sprint decides to change my plan i will just leave. i have not signed anything for a new contract so i would have a valid argument regardless of the new change. how would they argue that? would they just say well we changed it in july? probably so but unless u have me come in an sign a new contract then nothing changes

Lori M

How did your cousin get out of his contract?

Cesar Pachuca

I got out of sprint by using a lot of 4g data. I rooted my phone so i can have the hotspot and then just let my computer download loads of stuff games movies music ect in one month i use almost 600gb got a letter from the saying if i dont stop using so much data they will kick me out of the contract so i kept using it 2 letter later i was free. :P

Lori M

Don’t you have to add the hotspot to do this for a minimum of $20/month

Michelle

I have had Sprint for about 20 years and I’m tired of being held ransom to planned obsolesence and forced upgrade renewals. I just got a smart phone with unlimited talk, text and data for $19/mo! I’ll be getting the other two lines shortly and taking Sprint on. I WANT OUT!

Michelle

PS—-the service is RepublicWireless.com. They use Sprint cell towers (lol) and wifi—that’s the secret to keeping down their costs. Currently there is only one phone to choose from due to the custom hardware mods, but it’s an Android smart phone and good enough for me—especially for the $19/month unlimited plan!

Sara

I have been with Sprint for 3 years now, and I have two lines. One line is located in Miami, and the other is in Orlando (Mine). Well, I moved to Orlando and since moving here my services has been as crappy as can be. It takes forever for webpages to load (If they load), I get constant roaming notifications, my texts don’t send at times, ect. I want out of the contract, I have 400 plus days left. I called Sprint today and I was told there was no reason for my service to be shotty, that I get fairly good coverage up here, and its a lie. I have an S3 that is on 3G. All other plans (AT&T is what I am looking at) has constant 4G. My uncle actually gave me an AT&T phone, and it works 10 times faster, it loads faster and everything. The only problem is I am stuck with Sprint, crappy service and I don’t know what to do :(

Craig

I moved in april and on my new address I have no service from Sprint. Calls are dropped, txt won’t send, roaming; the phone only works in wi-fi. I had two lines and since then, I put one on seasonal hold.
I called Sprint several times but they keep saying I have fair quality service and that they are upgrading the towers and so on…at one point they even admitted I was living on a dead spot, but still wanted me to buy a booster device for almost $200 with no guarantee it would work and they wouldn’t let me go for that without paying ETF (and I was 4 months to be out of my contract). My contract is up now in 40 days but they still want me to pay $100 of ETF for the line on seasonal hold.
I am so mad and disgusted by Sprint. They have no appreciation for its customers and do nothing to help them out.
I absolutely don’t agree I’d have to pay ETF for any lines but specially for the one on hold.
Any advice that could actually help me get out without ETF?
By the way, they also say that when a line is on hold, the contract is extended for the same period that the line was on hold. I am going crazy brrrrrr PLEASE HELP!!
Thanks in advance.

Pam walkowiak

I have been a Sprint customer since end of june. I hate the service dropped calls in my home. And fading in and out. I must of called customer service over 20 times. They say the service is great in your area. That is fasle!!!!I I will make sure everyone I see and know how SPRINT SUCKS. They sent me a airwave box so I can get better service in my house. Its junk. I should get service with out this device.Sprint should be paying me to use this service. I have wasted hours of my life talking to customer service. When I had verizon my life was dramma free!!!!!!!!

mark

703-433-4401

This is the number to sprint executive services. Call here if you make no headway with retentions (account services).

rexmex

I moved from Little Rock to far northern Arkansas this month. In the Rock, my fast 3G service saved me during a 3-day U-verse outage in January, and 4G came online along the main thoroughfare in west Little Rock, just blocks from my apartment. However, 3G got slower and slower and nearly unusable whenever I visited western Arkansas this past year.

Now just miles from the Missouri border, I’m am nearly 3 HOURS (!) away from Sprint’s coverage area. No data, all calls roam, and my phone is nearly useless unless I connect to Verizon’s network, which Sprint will start charging me for if I don’t ditch Sprint. Fortunately, they’re letting me out due to complete lack of service after faxing them proof of address chance.

I’m going to Verizon next week on the new Droid Mini. Sure, I live in a fairly rural area, but it’s still IN CIVILIZATION, and Sprint should be ashamed for such poor and unreliable service.

Lori Ryser

Shocked to see all these comments- but glad to add to the fray. Was a Verizon customer for ten years and never had a problem. Switched to Sprint in April, as my husband had a business plan discount. Live in Tucson Arizona, since day one dropped calls, apps not downloading and absolutely no service were I work! My cell phone is completely useless at my workplace. Which was not the case with Verizon. So I was completely shocked when this happened. I have called to get out of the contract- they just keep spouting on about how I have to pay EFT’s and “terms of contract”. As far as I am concerned they breached their contract with incomplete service. I will pay my monthly bill, send a certified letter of cancelation of contract, and sign on with another carrier. If they continue to insist that I pay- well take me to court.

na

Lori did you know you had 14 days to back out of of the contract?

Cynthia Brown

We were with Sprint for almost three years when they called us last May to tell us they were dropping coverage in our area. They told us at that time we could break our contract with them without an EFT, due to the change in coverage area. We called back 5 times to verify that this information was true and to get the fine details of it (do we have to wait till a certain date, do we have to turn in a circle three times and spit before making the switch, etc…) each time we were told that the account was notated and we were free to leave at any time due to the contract changes.

So we did. We left on May 31st.

Now we are fighting $300 in EFT’s because they are now saying that we left prior to June 4th, when the coverage changes took effect.

We have called back umpteen times and been told by countless CSR’s that our account is clearly notated that we should not have an EFT, but when they transfer us to a supervisor they get snotty and tell us we are out of luck and have no recourse. Pay the bill or they are sending us to collections.

I’m at my wits end here trying to navigate this. Maybe I will try emailing the CEO and see if that works, but I am not holding my breath. I can’t believe that a company can be so unbelievably dishonest!

na

Keep trying with retention. I know exactly what you are going thru. same deal but never got a email or mail saying I’m free of eft. Can’t believe anyone. Sad but true. Not in writing forget it. Read everything these days.

Jake

If you want to get out of the Early Termination Fee because of the poor service you are getting heres what you do.
1. Find out who your State Representative are and file a complaint on their website. Be sure to tell them all the information you can and include you account number, phone number, email address an any else you.
2. Respond to each of the representatives when they send an email to you.

I contacted 7 different representatives for my state. And heard back from one of them the next day. They contacted Sprint for me and then called me to tell me that a Sprint representative would be calling me in 48 hours. Sprint called me 15 minutes after receiving her call and left a message. I called the next morning since they were open 9-5. The sprint representative was so nice to me and waived my Early Termination Fee.

Hope this works for all of you out there.
This worked for me.

Jake

I also got the Sprint Representative from Executive and Regulatory Service to email me a confirmation.

And I quote “As per our conversation today. Due to the Network Upgrades being performed in your area. We have waived the Early Termination Fees that were assessed to your account. Please be advised that your account is closed with a zero balance.”

By the way – I made her stay on the phone until I received the email. I wanted it in writing.

From when I contated my state representative until my fees were waived took less than 48 hours.

Michelle

Jake- could you post a copy of the complaint t that you sent to the represenatives, please. I wouldn’t know where to begin. Thanks!

Jake

Here’s what I wrote to my representatives. They were quick to respond. All you really have to tell them is that you have horrible service and they will help you.

Dear Representative,

I’m writing you in regards to an interaction I had with Sprint Wireless Communications. A Sprint Representative told me that I would not be charge a Cancelation Fee when I canceled my service with Sprint. A month later Sprint is trying to bill me for a Cancelation Fee.

So here are the facts.

1. I was a Sprint customer for over 10 years.
2. When I moved from Austin to Dallas I started having poor wireless service and contacted Sprint multiple times about the service.
3. In July of 2013 I asked about the cancellation fee to cancel my service. They told me I would have a fee. I had asked how they could charge me a fee with how bad their service was. They did not care how bad the service was they knew they had me locked in a contract with them.
4. Problems with my service: I dropped calls up to 3 times a day, my cell phone did not work in my house or office, and my web browser did not work when I was in the my office at work. My cell phone was nothing more than a paper weight for most of the day since I was either at home or at my office.
5. Finally in August (08/04/13) I got tired of the poor service and decided to switch service providers.
6. I called Sprint to cancel my service on 08/05/13 and to find out how much they were going to charge me. The Sprint Representative told me that all I had to do was pay $169.27 and Sprint would not be billing me again. I asked the representative several times about the cancelation fee and he told me over and over that there would not be a cancellation fee. I asked him if he could send that in writing but he said it was against Sprint’s policies to email anything to the customers. He just reassured me that this was the last bill and gave me a confirmation code (06519C).
7. On 09/01/13 I was going through my emails when I noticed an email from Sprint. The email said “Your latest Sprint Bill is now available online” dated on 08/31/13. The bill said I owed $577.79 for cancellation fee.
8. I called Sprint right after I read the email (on 09/1/13) and talk to several Sprint Representatives. They kept telling me that they had no notes from the representative I talked to on 08/05/13 and that I would have to pay the fee.
9. On 09/04/13 I called Sprint again and one of the representatives’ told me that the Sprint Representative I talked to on 08/05/13 had been fired and they were unable to talk to him to clarify the conversation I had with him. I was then placed on the phone with the Escalation Manager and he said that he did not care what his representative told me that I still had to pay the fee.

I think Sprint should have to stand by what their representative told me on 08/05/13 and don’t feel like Sprint should be able to get away with using a bait and switch technique they used. Is there anything you can do to help me in this situation?

Lori

I ended my contract with Sprint on Aug 10th spoke to a customer service rep and yes she tried to keep me as a custumer but i told her i was sick and tired of the poor service and she said yes it does look like you have called several times in the past. So i accepted the early termination not know by the remarks made earlier that I might have had a chance of getting out of the ETF. Now what I need to know is how can I still get out of paying the ETF charges after I have switched. Yes I did speak to the rep’s at Sprint and yes they are very rude they said that I should of given them a chance and they do not have any record of me calling them except for once. Do I have any legal rights to use the new contract changes?

Jake

Lori,

Contact your state representative like I did and you will get out of the ETF. It was quick and easy.

Aaron J

A point of clarification regarding the Fair Debt Collections Practices Act: No, Sprint is not a debt collector under the FDCPA. Hence, no, the FDCPA doesn’t prevent Sprint from calling their customers anytime, anywhere — the FDCPA doesn’t even apply to them. You can find the definition for ‘debt collector’ in 15 USC 1692a. The principal business of Sprint is not collection; neither does Sprint collect their debts using a different name. Many companies who collect their own debts choose to follow the FDCPA because they believe they are good guidelines, not because they are legally obligated to do s.

everyone just use roam control app i got kick out of contract about a year ago and my friend like 2 months ago.. it took him 4 months to get kick out and he had 1 year left. i had to roam for 6 months and i had 7 months left to contract.. I started off by changing to a verizon prl on my evo 3d and i was getting great 3g speeds it was at 1.5mbs where i typically get 100kbs regular. I loved having sprint only at roaming though… if you have an evo 3d just download an old gingerbread rom called mik rom i believe and find a modified prl and load it.. you will love the speed and just wait til the give you the boot and no etf

Sprint is a joke

I’ve spoken to countless reps, that don’t know what a “material change” is but they do know that I don’t qualify.

There have been so many contract changes including a new Admin fee that now states “upto $2.50”.

How are they legally able to make blatant contract changes and then deny us?

As if we can afford to go after them or have the time. This is disgusting and really makes me hate the company.

Neva Holladay

Sprint has agreed to let me out of my contract. I have probably lost years of my life. However, their new ploy is to have you send back your smart phone and “once they have received said phone” you will be released from the contract…Will they ever “receive said phone”? Will you ever get your phone number back?

And remember, you paid at least $150.00 for said phone plus activation fees, etc…They are just a company for profit. The trick is to figure out how to give them as little, of your hard earned dough, as possible.

Hopeful, we, as a people, will get smarter and sprint and other such corporations will get none of our money or government subsidies. Best of Luck to us all

Dondarius

Of course they are a “company for profit”. Do you really think these companies spend billions on infrastructure to provide you a free phone?

toni

always get a name and a date for whoever you speak with, sometimes an approximate time helps too. Read the fine print on stuff. and for gods sake be polite so people hear your situation. Most reps will bend over backwards for a well informed and cordial customer. Sometimes the rep you speak to first isn’t the one who can help and they won’t be interested in your situation if you present yourself as a butt.

Jake

Look guys you keep writing your complaints on a message board or you can contact your State Representatives to help you out of the ETF and Contract.

FYI – I even sold my phones to Best Buy before I was even out of my contract with sprint. I did not know that sprint wanted them back. But with my State Representatives help I got to keep the money I sold my phones for and did not have to pay an ETF Fee. So read my posts above and Kick Sprint to the Curb.

I tell you what. If I run into a problem again with some company that I feel is cheating me, I’m going to contact my State Representative again.

Good Luck.

chaz

I have sprint and this is me second replacement phone and they refuse to fix it. the phone keeps going to google and the settings menu keeps popping up.. asuron is horrible. dont even bother paying for insurance for your phone cuz they make u pay $100 deductable anyways. sprint has horrible service. they sold me the phone on the idea that id have 4g and i pay $10 extra a month for it but dont even get 4g!! WTF! im buying out of this contract!!! YOU SUCK SPRINT!!!! i dont care if u merge with my bunghole! youo are crooks! then they tell me its $350 for ETF when its $100. they take advantage of people who arnt up to date on technology. sad that they have to lie just to get customers! LIERS! CROOKS!

chaz

Im going to record that FAT BASTARD at the mall lying aboout 4g service in my area and the total lie that its $350 for ETF and take these pricks to small claims. then they change the contract in the middle of it? like they are above the consumer protection laws. who does that shit.. this is total bullshit dammit! and screw your BUNGHOLE MERGER!! eat my cheesy asscrack! you’ll pass right the frigg out!

Joe

Just left Sprint (will have to pay 8 months * $20 ETF or so) after finally having enough of their false promises about 4G LTE rollout ( should have kept my old EVO 4G, as opposed to the 4G LTE).
Got T-Mobile instead (Galaxy Note 3) and in my house (not in a big city, out in the far suburbs) I got 25.68 Mbps down 9.58 MBps up 38 ms ping with 4G LTE Plus. If I didn’t have the upgraded home internet plan that would beat my cable internet download speed!
I will make sure to tell all my relatives and friends to steer clear of Sprint. Would file an FCC complaint or get a lawyer but it isn’t worth it, Sprint’s contracts are well written (if only their service were as good). PS: If you’re lucky enough to be in an area where they have rolled out 4G, my post may not make sense, but I often get speeds when connected with ‘3G’ such as .19 Mbps down (notice the decimal before the 19 as in 0.19!) and get disconnected frequently during my train commute.

eli bor

hi guys,
can anyone-who the State representative for Queens, NY state?
I am ready to write that letter, but I can’t seem to find the representative.

Thank you for all advices, i am also looking to leve Sprint ASAP. The only issue is that I have Iphone 4S and its locked probably, and I want to go to TMobile, or Att. Sigh..

mark sylvestet

I received a brand new EVO 4g LTE from sprint when they changed their terms and cconditions free. No new con contract. They give three choices a new LTE phone, no ETF, or continue with your plan. They gave me a choice of four phones. In the new terms and conditions it said they were going to LTE and not building out the Wimax network.

“Instead of suing in court, you and Sprint agree to arbitrate all Disputes (as defined below) on an individual, non-representative, basis” simply means you cannot bring any form of class action, private attorney general action or other lawsuit where you assert claims on behalf of anyone else (but yourself). It does NOT mean you cannot have an attorney. This is a minor change from previous language.

Angela

I just looked at my bill due for Jan 2014 and realized that the Admin fee in surcharges jumped from $1.99 to $2.50 on the bill. I was not notified for one and two they changed the wording in their terms and conditions which stated they charge up to $1.99 admin fee to what it says now up to $2.50 admin fee at some point between July 30 2013 and Sept 25 2013. I also reviewed all my statements from July to current and none state that the admin fee will be changed! I will be calling Sprint as soon as their call center opens today to contest this change……. This may be an OUT for all of us! I will post my results as soon as I am done with them!!

Jason

Any further news on this Angela?

Ricky

It was effective 10/1, and definitely had to be a reason to get out – it was more material than anything else (stuff effective 7/1 and 8/1)

It wasn’t on my bill though. I found out elsewhere. This, however, was on my 8/30 bill:

Administrative Charge Increase
Effective 9/1/13, the Administrative Charge
will increase to $1.99 per line per month for
customers subject to the charge. For details
on surcharges, visit sprint.com/taxesandfees
and review your wireless service agreement.

It’s like they increased it to $1.99 (what they “allowed themselves to charge” a couple years ago – which got us out of contracts), and while they were at it, increased “what they could charge” to $2.50 – without actually changing what they were charging, which is the dumb excuse that I got so many times.

If your experience was anything like mine, you’ll call many many times, and they’ll just tell you that they aren’t charging you anything different (but not explicitly stating that they are changing the amount that they reserve the right to charge you), and that you can’t get out. Fucking bullshit.

I wish I stayed a little longer to let T-Mobile pay my ETF, or just left Sprint the last time that they let me off..

My status?
Ported within 30 days of 7/11/13, called over 30 times, refused to pay the bill. They sent a collection agency around September/October. I said I was disputing the charge. Credit score’s been a solid 780 since then. The collection agency finally got back to me at the beginning of this month, with Sprint’s response, which was, unsurprisingly.. the same thing. (“these charges are valid”, etc)

Ricky

Forgot to mention that my credit’s been good up to a couple days ago (it was listed as closed/potentially negative/under dispute), but Discover just started sending me my FICO score with my bills, and it just went down 110 :(

Sandy

Please let us know Angela! I am so through with Sprint!!!

Nichole

HATE HATE HATE Sprint. I’ve been battling them for weeks. They are worthless!!!!! If we are not on wifi, the internet doesn’t work. Phone conversations drop literally every minute. Texts don’t come through. WORTHLESS!! They’ve given us $25 off for two months, but it means nothing because my service doesn’t work! They asked yesterday what they can do to make me happy and I told th all the money in the world isn’t going to make their service work. I’m paying for a service that doesn’t flippin work! They try to use all kinda of bs trying to buy themselves more time. I have a 2 and 3 yr old, my husband works 16 hrs on midnights and my phone doesn’t even work. The thing that makes me nuts is when they say “let me check and see if there’s any work going on in your area.” I DONT CARE what is going on in my area! My phone isn’t working!!!! Ugh if I hear someone tell me they are “working on towers” one more time, I am going to flip. SPRINT SUCKS!!! This cannot be legal. It just blows my mind that they can get away with this.

jim

Nichols, your situation is 110% what I’ve been going through. I tried calling sprint 4 times to ask how much it would cost to cancel my bill and the call has dropped all 4 times. Today I got through and the lady said it would be $380 in ETF…of course when she put me on hold…the call got dropped..real surprise. Over the last couple of months we’ve had some very personal phone calls that have been dropped time and time again.

kevin

Please let me us know Angela. I think I made the wrong decision by switching from Verizon to Sprint. I would like to get out with out paying ETF.

Carlos

I just left tmobile to go to sprint two weeks in I knew I made a mistake.. I glad tmobile paying for my EDF and I’m back to great service and lower bill.

Chris

Just for the record on this one – at no time will the Fair Debt Collection Practices Act apply to Sprint. The FDCPA explicitly applies only to third party debt collectors and not original creditors. Sprint is the original creditor.

Sprint can call you whenever they want (granted, you can always send a cease and desist which should prevail against a contract change). But if they send you to a collection agency, the agency has to abide by all of the FDCPA laws.

(Also, for the record, in order for the communication part of the contract to apply to the debt collector as well, it would specifically have to say “allow any of Sprint’s ASSIGNEES”.)

Source: I eat debt collectors for breakfast and know the FDCPA and anything that goes along with it like the back of my hand.

Grant Stott

I’ve had Sprint for a year. I have rarely been able to get 4G and even 3G in the entire Seattle area. I figured I couldn’t get out of my contract so I just dealt with it.

Last month I got pissed about it and called Sprint to try and get out of my contract. They fought me hard and treated me like a criminal for trying. It was of no use. A week later more pissed than ever I called again. This time I was able to keep an agent on the phone for close to an hour. I told him I couldn’t get 3G, 4G, and would lose calls from my own house.

He checked where the towers were and said I was wrong. I insisted till I drove him so crazy he admitted that in the Seattle area Sprint doesn’t have enough towers to cover the entire area.

He told me to take my phones to a Sprint store and have them checked to see if they were completely functional. He said if they were fine I could get out of my contract for free. I made sure he had made all notes of all my problems and that he had told me this.

He told me to then call billing and tell my story and that all his notes were in my account so they could see what process I had gone through and they would let me out of my contract.

It took about 20 minutes to get them to agree to let me out of my contract and they did. I won!

But make sure you don’t cancel your account then and there as you’ll lose your ph# and service. Tell them to wait until your new carrier contacts them to cancel the account.

It may be that you can do this in any city or state by simply insisting you are not getting the service you pay/paid for. They will try everything to prove you wrong. Mainly they’ll tell you there are many towers in your area and that your phone is the problem and to take it to a store. Take your phone to the store but beware it takes them about an hour to perform the tests. Just don’t stop until they finally give in. They have no proof you are telling the truth or not.

To prove they have no way of knowing if you are telling the truth… When I took my phone in they updated the profile and something else. It caused my phone to get all the services in most places in the area. When I called back I insisted I wasn’t getting them and they let me out of the contract for free.

So it’s worth a shot. It worked for me.

Benjami

I work in a retail store that sells Verizon and AT&T. I hear all of these horror stories about Sprint playing these games with so many of their customers. I am still fighting the same fight with Sprint (customer care blames the phones, the retail store (and Samsung repair center) says the phones are fine). If so many people feel like Sprint is breaking the law, why is there no class action started? How can we start one?

Tim Harb

because their contract does not allow class action. Just like verizon and all the others.

Love of Dance

I’ve been fighting with Sprint to let me out of my contract for over a year now. Two of their stores (both franchise) told my adult dauighters we could end our contracts early without an ETF if we switch over to their Friends and Framily plan. The both got new phones and talked with me after the fact. Sadly, I failed to let my other daughter know this was not true until after she upgraded after hearing this same information by another store.

The fact we have to go outside of our home just to maybe get a signal is ridiculous. Yesterday, while talking with Sprint (4 different times due to disconnecting) a customer service rep informed me within the contract each customer signs, it “clearly” states Sprint is not responsible should we fail to have service within our home or any other structure. Does anyone really go through the contracts prior to signing them? I know I should, but have never taken the time.
I receive service very few places…inside or out. I live in a town with fair coverage, but have been told this would improve with the new upgrades. It’s only worsened. My eldest daughter has to go outside and walk around to the front of the house to place a call. We live in MN, There were times she was unable to place a call because she could not go outside. Once it was 20 degrees below zero with a wind chill of 60 below. I called SPrint that day and was told that ios not their problem. If service is so bad…we shouldn’t renew our contracts.

We have a total of 6 lines on our account. Even though 5 is the limit, they made an exception for us…lol. We pay between $360.00 – 380.00 per month.

I’ve tried Airwave, but it only worked part of the time. It was not available for my daughters because it is limited to one per household. Being my husband and I have medical emergencies…the girls felt it important we have it. When my husband had a stroke, no one was able to reach me due to lack of service. We’ve had to put in a landline just to make calls from home.

Yet it will cost over $1000.00 in ETFs to get out of this horrible company!