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CarGurushttps://www.cargurus.com

May 24, 2018

Kent

I was told by a sales rep that if I called to schedule an appointment, they
would honor that no matter what and not sell a vehicle before I could see it. I
made an appointment for 24 hours from the time I contacted them. Then 3
hours later, they said they had someone else who wanted to see the car and
said I could come earlier or put a deposit down (without seeing it). Texted me
later that night to tell me the car sold. Not impressed.

These people were GREAT! The communication was stellar before, during,
and after my purchase. I was coming to their dealership from another state
and they made my buying experience wonderful! I'm usually one of those
people who only review if I am upset....but not this time! I have already given
their names to two people in my circle!

Drove 7 hours one way to purchase this vehicle. Vehicle was suppose to be ready for pick up, it wasn’t. The truck was nasty on the inside, salesman did not have paperwork ready, would not let me talk to a service guy about some maintenance questions I had. I decided to go ahead with the purchase but would recommend using caution when dealing with this group.

Sadly, the vehicle was was sold. However, Cameron was so kind and offered to keep an eye out on this type of vehicle for me. He also provided other options within my budget. However, I ended up buying elsewhere because I strongly wanted this type of vehicle.

Even though I wasn’t able to make a purchase there that day, the people spent time with me and provided costumer service above and beyond I have ever experienced at a dealership before! Great people, great place!

The salesman was awesome. They did not try to force me to buy, didn't pressure me or push any other vehicle on me. They worked with me to get the vehicle I wanted and helped me get the best deal they could find me. By far great service.

Drove 3 hours there, was given a very low trade-in offer on my car and he was not willing to budge. Two days later, he "came up with" more money on my trade-in. Would have been nice if he didn't play games, he could have sold a car, but now I won't buy from Henkel.

Very helpful at the beginning. Went down, was told it was the bottom price, we didn't need $ down, they would bring it up next day... next day we needed $$$ down, no vehicle..and of course that's when they wanted to move numbers around when we saod nevermind. Quite rude when we said nevermind and I had to drive close to 2 hours to go get my trade in vehicle title, only words were" here ya go"...

Thank you for taking the time to review us Cindy, we appreciate all feedback we receive to help us improve the experience we offer our clients. I'm sorry to hear that we were not able to come to a final resolution to put this together for you. In speaking with those involved in your experience here, there are certainly areas we can improve upon, but I do also hope that I can provide an explanation and some clarity to you. One of your first concerns was the requirement to have money down. This is not something that we as a dealership decide. Many times buyers are not required to put money down,

Thank you for taking the time to review us Cindy, we appreciate all feedback we receive to help us improve the experience we offer our clients. I'm sorry to hear that we were not able to come to a final resolution to put this together for you. In speaking with those involved in your experience here, there are certainly areas we can improve upon, but I do also hope that I can provide an explanation and some clarity to you. One of your first concerns was the requirement to have money down. This is not something that we as a dealership decide. Many times buyers are not required to put money down, but ultimately this is a decision of the bank's to make. There are variables that can affect it for all buyers, such as the amount they're trying to finance, credit situations, prior vehicle loan history, negative equity that they're trying to include, etc. Putting money down is not something that we gain as a dealership of course, as it goes straight to your purchase. This is nothing more than meeting what the bank required in order to finance the vehicle. When you speak of changing the numbers around, the money down that was required was a point of contention, so what we did was get directly with the owner, explain the situation, and he was willing to take money OUT OF THE DEALERSHIP'S pocket to cover your down payment for you. Management did not have room to move on the vehicle you were trying to purchase, but we work for good owners who many times decide to help where possible and put something together for our customers. With this all said, I have spoken to your salesman directly to make sure that none of our clients are to be treated in the manner that you were at the end of your experience. Regardless of what the situation was, you certainly deserve a substantially more professional response than "here ya go" when coming all the way back down for your vehicle's title. If you are still considering a vehicle, and if you would allow us the opportunity to try to make this right and work something out for you, it would be my pleasure to assist you further in doing so. Thank you again for the feedback, please contact me with any way that I may help.

Dealer didn't contact me until 2 days after my request for information. When I wanted to schedule a test drive the salesman told me that the car I asked about wasn't at the dealership yet, it was still in route. By the time they let me know it had arrived I had already purchased a similar car from a different dealer

This dealer had the best prices available for a variety of vehicles. I had my
heart set on a Jeep Renegade, but after driving it decided it wasn't for me. I
was heartbroken, but Henkel found me a better vehicle at a better price.

Drove over an hour to see vehicle, asked if there's a better price was told no, then two weeks later contacted and told price was reduced $3000. They should've offered to sell me the vehicle when I was there the first time

Milage on CAF fax higher than milage
advertised. Internet salesperson
passes you off to in- house salesman
who tells you they are off until xxx
and will get back with you. Answering
a single simple car question that
could result in a sale is not important
to them.

The dealer experience was not just good - it was great. I ended up
purchasing a car through them. I got an outstanding deal, an incredible
happy with the car I got. I was never "sold" anything. I ended up
spending just a few minutes at the dealership when I picked up my car
and finished the paperwork. The SALESMAN DID 90% of the paperwork -
I didn't have to spend hours waiting for the "finance guy". Other dealers,
for other cars I bought - the finance guy tries to sell you a ton of things
you don't need. This finance guy should me two options and answered
my questions about the options and that was it. I never felt so
UNDERSOLD - I LOVED IT. I will use these guys again and again.
They are the best in Michigan.

I was quickly contacted by Jaime, an internet sales associate, about the vehicle of interest. She provided lots of information on this particular vehicle and another salesman, Peter, provided additional details about this vehicle and some others that met my criteria. They were very responsive to calls, emails and text messages, accepted a deposit to hold the vehicle, and assisted me at the dealership on the day(s) I was available. I traveled from Maryland to this dealership in Michigan. Jaime and Peter were extremely customer service-oriented, very knowledgeable, and Peter was very patient as I made my decision. They had the car ready to go and completed the deal on the day before Thanksgiving so I was able to drive home for the holiday. This is my first used car purchase (from anyone other than a family member) and I've not shopped online for a vehicle in the past. The internet sales department made car shopping a very different experience than simply heading into a dealership; overall, I'm very satisfied with the experience, and so far happy with the vehicle. While the internet research helped me to identify the vehicle of interest, I appreciate the on-site personal service and information Peter provided about specific features of the vehicle. Once we decided on the vehicle/price, the final sales process was very straightforward and quick. The dealership accepted a variety of payment options (cash, check, credit card, financing) with no pressure to use one over another. I would not hesitate to do business with this dealership and these sales people again.

They responded quickly. I received a call to get specifics on what I was looking for. They then sent several options via email. I drove over and test drove the vehicle. I purchased it that day. They were great every step of the way. The dealership is over an hour from my home and I will go to them in the future. This was a very pleasant experience

Little disappointed that there was no flexibility to negotiate a deal. Even more so disappointed that after running the Carfax finding it has a "branded title for being a lemon." Feel like they are asking for a clear title price.

We are sorry to disappoint you. That is never our goal. We do our best to offer quality vehicles at lowest price possible. That does include offering some manufacturers reacquired vehicles. We feel that these units represent a tremendous value. They go through the manufacturers and our own strict validation process and also include a one year unlimited mile bumper to bumper warranty. We regret that we couldn't earn your business, but appreciate the opportunity.

The vehicles on your site were not on their lot. They said they were in transit but not there yet. Only 2 of the 5 we drove the distance to see and test drive were there. Also, absolutely no negotiation room or real willingness to work with us. It is unfortunate that we were not able to work together to get a win win out of the opportunity.

We're sorry that the units that you were interested in had not yet arrived. We source our vehicles from across the country and the delivery times to our dealership can vary. We try to make sure that all units that have not yet arrived are clearly marked in transit in the comment section of our listings. Our staff is happy to verify for you that a unit is on the ground and ready for sale prior to making the trip to the dealership. Regarding pricing, we try to sell every vehicle at the lowest possible price that the market will allow. Therefore, most of our transactions are at or near our listed

We're sorry that the units that you were interested in had not yet arrived. We source our vehicles from across the country and the delivery times to our dealership can vary. We try to make sure that all units that have not yet arrived are clearly marked in transit in the comment section of our listings. Our staff is happy to verify for you that a unit is on the ground and ready for sale prior to making the trip to the dealership. Regarding pricing, we try to sell every vehicle at the lowest possible price that the market will allow. Therefore, most of our transactions are at or near our listed price. We thank you for the opportunity to try to earn your business and regret that we weren't able to.
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CarGurushttps://www.cargurus.com

Oct 3, 2016

Matt

Not your average dealer. They made it a good experience. Not pushy, great communication, willing to make the deal happen. We basically bought our car online and it was exactly as described. I would recommend them to a friend.

Matt Krzyanski, the sales rep, did a fantastic job in dealing with me. He
answered all of my questions and researched my concern about
warranties and got back to me promptly. He absolutely listened to my
needs and made sure that they were satisfied.
I did buy a car. the easiest process that I have experienced in doing so.
Exerted no pressure, in any way, whatsoever.
Highly, highly recommend Matt and Henkel Auto Group.

Prompt response!! Excellent
customer service!! Salesman Dan
Swanson was great !!! Highly
recommend... Bought the vehicle
I was looking at and they
delivered it to the other side of
the state for me so I didn't have
to drive back to Battle Creek to
pick it up.