Mango Outlet

Delivery

Delivery methods and charges

Enter your home or work address when making your purchase and we will send the order to the address of your choice.

We ship to all U.S. states and Washington DC. It also includes shipments to U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses (please, allow additional time for orders shipped to these addresses).

Delivery expenses vary according to your order:

DELIVERY METHOD

DELIVERY EXPENSES

DELIVERY TIME*

Standard

$ 5.95 (Free for orders over $ 50)

2 to 7 business days

*Delivery times go into effect the business day after you place an order

You should also be aware that...

During sale periods and promotions the delivery time may be longer than normal.

When your order leaves our warehouses, after order confirmation once billing and credit information have been authorized and verified, we will send you an e-mail.

Please note that all orders are subject to verification.

Order tracking

You can query the status of your order at any time in My orders in the My account section. If you are not registered at Mangooutlet.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

I still have not received my order

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered, go to the Orders section and enter your e-mail address and order number.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

The items received are incorrect or are defective

If you have received an item which is defective or different to the one purchased, we will refund these items and the proportional part of the original delivery costs for the defective garment as soon as we receive them at our warehouses and inspect the condition of the garments. Restrictions may apply.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

I have not received all the items in my order

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

Note

During sale periods and promotions the delivery time may be longer than normal.