LOST PETROCARD

This is regarding a Bharat Petroleum Petro Card. I had a Petro Card of Bharat Petroleum. I had lost my card on 20th november 2018 Following which I had applied for a new card with a payment of Rs. 50 on 28/11/2018 But I have not received my card yet. On Calling customer care for around 10 – 15 times since then no reply from customer care so please re issue my new petrocard and also blocked my old card my Petrocrad number is : 7241760261893138