Cons:
The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley

LIS

BCN

Mediocre 3.0

Pros:
The crew was fast, but grumpy.

Cons:
Vueling delays flights.

BCN

DBV

Good 6.6

Pros:
Great cost, left and arrived about on time, super nice staff

Cons:
Nobody explained boarding and it was weird. We went through a gate, but there was not a plane. After standing confused for about 20 mins, a bus arrived and drove us to the plane. Despite this wait, we left about on time and arrived on time.

Pros:
The crew were very friendly, efficient, and clear in giving information about the flight.

Cons:
We took quite a while to take off after boarding- but I understand the weather wasn’t great and sometimes other flights are delayed and this can’t be helped! :)

NQY

LGW

Excellent 8.6

Pros:
Quick, on time flight.

Cons:
Carry on baggage size seems to be smaller than Ryanair.

LHR

EDI

OK 4.6

Pros:
On time, actually a bit early

Cons:
The interior of the plane was a bit old and grunge
Entertainment not existent, you need to list that in your answer options

PRG

SEN

Good 6.3

Pros:
First time flying with Flybe (normally use Star Alliance for work).
- Welcoming crew
- Nice and comfy Embrear 195 (by short-hall standards)
- pilot gave more than the average hello. Always nice to hear more about flight, plane and route.
Southend airport is tiny so, security only took 2 minutes and train station is only 30 meters from arrivals!

Pros:
The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year

Cons:
No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight.

AMS

LTN

OK 5.0

Cons:
We stayed a bit long in the plane before takeoff, very long walk after check out the plane toward the imagination, too long time for the baggage to come out, my bag was broken.
Over all bad experience

VIE

LGW

Mediocre 2.0

Cons:
We left with 2 hours of delay to land at midnight on a Sunday night.... to other ways to go home than taxi which is expansive and long.

CPH

BSL

OK 5.6

Pros:
Cheap flight and good service on bord.

Cons:
Bording area crawled and takes too long time.

GLA

STN

Excellent 8.0

Pros:
quick check in
information given in good time
regular messages about potential disruption
friendly staff

Cons:
some times cabin staff were a bit too business-like
al few people skills would be good

Pros:
The captain made a very smooth landing in extremely poor conditions.

Cons:
Everything you don't get in business class. Since the flight was only 40 minutes, I put up with it.

AMS

LHR

Mediocre 3.6

Pros:
my luggage was lost and it took 3 days to get it back I had no clothes , so I had no choice to buy new clothes

AMS

LHR

Mediocre 2.0

Cons:
Extremely long delay and the crew didn't explain until half way to London why the flight was so delayed. Horrible service

AMS

LHR

OK 5.6

Pros:
Boarding smooth enough, seats comfy enough

Cons:
Checked bags line insanely long, gate MILES away from security checkpoint, no food or entertainment (why low rating, n/a), could always use more legroom, paid more for bags than for flight and taking bags was a huge hassle and worry

Cons:
We stayed a bit long in the plane before takeoff, very long walk after check out the plane toward the imagination, too long time for the baggage to come out, my bag was broken.
Over all bad experience

AMS

LTN

Excellent 8.0

Pros:
Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy.

Cons:
Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful.

Pros:
quick check in
information given in good time
regular messages about potential disruption
friendly staff

Cons:
some times cabin staff were a bit too business-like
al few people skills would be good

SXF

LTN

Good 6.4

Cons:
Boarding at gate 43 at Berlin was very bad. Encouraged to go to gate very early. The gate area wasn’t pleasant. Once checked in through the gate we had to stand in a cramped fenced off area for more than 30 mins
Seating on aeroplane cramped
Everything else was good.

Cons:
The boarding system could be changed: they start boarding when the aircraft is not yet ready, so the line just moves from the gate to the finger, which is annoying. They should wait until the plane is ready to start with the boarding.

Cons:
Boarding at gate 43 at Berlin was very bad. Encouraged to go to gate very early. The gate area wasn’t pleasant. Once checked in through the gate we had to stand in a cramped fenced off area for more than 30 mins
Seating on aeroplane cramped
Everything else was good.

CPH

BSL

OK 5.6

Pros:
Cheap flight and good service on bord.

Cons:
Bording area crawled and takes too long time.

CDG

TXL

Excellent 10.0

Pros:
In résumé everything is cool. Thx

Cons:
The land

AMS

STN

Mediocre 3.0

Pros:
Nothing

Cons:
I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time.
So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel.
Never ever flying again in easy jet.

AGP

LGW

OK 4.0

Pros:
Plane itself was OK

Cons:
Check in was dismal: I arrived in plenty of time with just three people in front of me in the queue, yet nearly missed my flight because they were all checked-in so slowly. Then when I had the temerity to mention politely that check-in had been very slow, she made no apology and was very rude.

Pros:
Staff was pleasant and helpful, it was a short flight but overall was very good

Cons:
It was just enough, May be a magazine that tell you more about things to do in Cities you are flying to would help. Don’t compromise on information. All was great.

MUC

LGW

OK 4.0

Cons:
Late. Boaring hectic.

EDI

LGW

Excellent 10.0

Pros:
What I love the most is the cabin crew through speaker was very funny, breaking the ice by making jokes. I have never experience that before and it's the best start to a flight if you are a bit concerned about flying.
Was very easy and organised to board and the crew were very nice,

Cons:
Nothing at this point

LGW

SXF

Good 6.4

Cons:
At least a juice.

LPL

MAD

Good 6.4

Pros:
Plenty space in the cabin and decent leg room on standard seats

Cons:
Cabin crew are not very warming or hospitable feel like they are just doing their job rather than offering customer service which should be high on any airlines priorities when people are 33 000 ft away from comfort

Cons:
The plane was late and we were all crammed into a tiny area whilst we waited to board. We got on straight after the previous passengers disembarked so the plane had not been cleaned well and the whole flight was uncomfortable as it was so hot. The staff were rude in the check in at the Basel airport

Pros:
Respectful pilot and cabin crew, flight was all in all very smooth and no inconvenience

AMS

SEN

Mediocre 2.0

Cons:
Two hour delay, missed last train, had to pay for an expensive taxi home

MUC

LGW

OK 4.0

Cons:
Late. Boaring hectic.

PRG

SEN

Excellent 10.0

Cons:
There was a half hour delay, but they they did their utmost to redress this, and we landed just 15 behind schedule. A lovely, cheerful and friendly crew and a very pleasant pilot who clearly understands the importance of good communication. THANK YOU.

LGW

AMS

Excellent 8.0

Pros:
Boarding was smooth and a far better experience than EasyJet's competitors

Pros:
First time flying with Flybe (normally use Star Alliance for work).
- Welcoming crew
- Nice and comfy Embrear 195 (by short-hall standards)
- pilot gave more than the average hello. Always nice to hear more about flight, plane and route.
Southend airport is tiny so, security only took 2 minutes and train station is only 30 meters from arrivals!

Cons:
- Prague Airport has no smoking areas

MAN

ABZ

OK 4.6

Cons:
Being charged £7.50 each for a seat together and the plane was half empty. £30 wasted.

EMA

BHD

Good 7.3

Pros:
Checked in online took off early smooth easy process

Cons:
All good

EDI

SOU

Mediocre 2.0

Cons:
We waited on the plane for 2 hours. Then we had to get off the plane and load another plane. It was the scariest ride I have ever been on.

ABZ

BHX

Mediocre 2.0

Cons:
Better informed of what was going on with our delayed flight. Only 3 announcements during the whole time, and they were later than the staff said they were going to be. Pathetic £5 food voucher for a 4.75hr delay. We previously got £10 for a 2hr delay from another airline.

Cons:
Extremely long delay and the crew didn't explain until half way to London why the flight was so delayed. Horrible service

AMS

LHR

OK 5.6

Pros:
easy boarding, land at T5 which is a very well designed terminal

Cons:
check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T.

AMS

LHR

Good 7.0

Cons:
I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again.

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