Service Requests

The service request pages in LIMS allows users to create
easily submit and manage requests.

Features You Know and Love

Click on image for a more detailed view.

Save Draft

On selected service requests, there is a 'Save Draft'
button that allows you to save incomplete requests and return to
it later to complete. This is especially useful for long,
detailed requests that you may be unable to complete in one
session or require further information that you may not have on
hand. You can find these draft requests in the Request Search
with the 'Draft' status. When all the required fields have been
filled for a draft request, the form can then be submitted.

Click on image for a more detailed view.

Easy Cage Entry

Entering cage barcodes or mouse eartags by hand can be tedious,
especially when you need to enter a lot of them. Using the new Hold
Cages and Mice system, you can enter cage and mouse information
into a service request much more easily. You can select cages
from the cage search page or from viewing an individual cage,
then press the "Import Cages" or "Import Mice" buttons on any
service request involving cages or mice. Once the cages are
displayed, you can select or un-select the mice within the cage.
These cages will be visible to the technician receiving the
request, and they will be able to navigate to the cage view page
directly from that request. LIMS makes service requests quick
and easy.

Held cages and mice can even be used to submit multiple
service requests, or held until logout for other purposes.

Click on image for a more detailed view.

Detailed Request Searching

Finding particular service requests amongst all of the
existing ones can be challenging. Staff and Managers have the
ability to search for any submitted requests containing
particular values in any of the form fields. This will save
valuable technician time, allowing them to focus on the task at
hand rather than looking for information in LIMS.

Where to Find this Feature: Service Requests > Request Search

Click on image for a more detailed view.

Associated Tasks

A system has been implemented to track individual tasks
associated with service requests. For each request, tasks can be
created by the manager and assigned to individual technicians.
Technicians will then be able to schedule and complete tasks,
while the manager can monitor the request's progress towards
completion. The end result is an automated, efficient means for
scheduling and tracking partially completed requests,
particularly ones that involve multiple people co-operating.

Click on image for a more detailed view.

Request Administration

When a request is submitted, an email is sent to the
person assigned to that request. Sometimes, that person goes on
vacation and someone else needs to be notified. The default
assignee for a request can be changed here.

Where to Find this Feature: Service Requests > Manage Service Requests > Request Forms

Click on image for a more detailed view.

Request Management

This page is for request managers. Using this page, you
can approve and assign multiple requests to a technician with a
few clicks instead of assigning each request individually.

Where to Find this Feature: Service Requests > Manage Service Requests > Request Status