Re: Xfinity My Account App no longer shows box names??

Now we have to identify the boxes by the serial numbers? Seems like someone messed up. Can we get that back. I troubleshoot boxes based on the specific names I assigned to them.

Yes...just looked...the Support Pages are showing serial numbers but when I looked at the My Services page, Manage my TV page, it was still showing box names....

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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.