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Perifit

Rating

1 of 5 stars

Last edited

May 24, 2019

Horrible experience. I installed it, paid the subscription and then it was completely bugged: my customers received messages like this one "Hi img style="width:16px;height:16px;display:inline-block;background-image:url(/images/png/messenger-emojiv402.png);background-size:5200%;background-position:27.45098039215686% 72.54901960784314%;" alt="" src="/images/png/1x1.png" class="emoji-img" Thanks for checking in."

THEY REFUSE TO REFUND! I have just lost my money and my time with RECART. There are much better alternatives now, don't waste your time with this app.

Developer reply

May 24, 2019

Hi!

We're sorry that this was your first experience with our app. :(

We just sent you an email addressing the situation, please get back to us so we can help with the refund process. :)

Best,
Recart Support team

Pick zone

Rating

1 of 5 stars

Last edited

May 20, 2019

your system sucks ! i cant even connect to your system, cant login even ive already sign up, do something about this .

Developer reply

May 23, 2019

Hi,

I'm sorry that your first experience with Recart was not the best.

I sent you an email addressing the problem, please get back to us and we'll help fix this issue as soon as possible!

Developer reply

April 20, 2019

Thanks for your review, we really appreciate the feedback. :)

I just answered your ticket, as we are working on your request the best we can. Could you please reply back? We would love to solve it for you, so that Recart can bring your subscribers and extra sales. :)

Thanks, waiting for your reply.

SexyWaist.net

Rating

1 of 5 stars

Posted

March 7, 2019

This thing has been a real piece of $#@% so far. Tried to uninstall and reinstall a few times (I keep getting emails that I'm getting charged again even though I follow the way their support articles tell me to do it). Nothing is rendering properly. Customer support hasn't responded via live chat. Feeling like a scam.

Developer reply

March 21, 2019

Thanks for the review, we always appreciate the feedback. :)
Even though our support team is not available 24/7, we always do our best to respond as soon as possible - as we did in your case as well. The extra charges that happened after you activated your paid subscription multiple times had been refunded. As per our conversation, the subscriber tools didn't render because the browser cached the old settings, which was solved by opening a new incognito window.
Please don't hesitate to contact us in the future in case you need any help! :)

Luxome

Rating

1 of 5 stars

Last edited

March 6, 2019

Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.

Developer reply

March 13, 2019

We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests.
Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly.
The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts.
We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.

Shepherd Webshop

Rating

1 of 5 stars

Posted

January 20, 2019

When i add to cart i get an empty cart just because the recart app was activated. Bullshit app. lost a lot of sales

Developer reply

March 21, 2019

We are really sad something like this happened to you. We've tested the Messenger Add to Cart popup on your store and it added the product to the cart without any issues. We've also checked your abandoned cart and there are several from 20th where the product was added.
We have also contacted you via email but we haven’t heard back from you.
Please don't hesitate to contact us in case you have any questions.

Legging Hut

Rating

1 of 5 stars

Posted

January 14, 2019

these guys have double charged me twice, then after I uninstalled their app after months of not benefiting from it, they charged me again. Might be a good app for you, but a BIG THUMBS DOWN on their billing department/system!!!!!

Developer reply

March 21, 2019

Thank you for the feedback, we appreciate it! :)

The cause of these charges is the way app subscriptions work on Shopify - if you uninstall an app, your subscription automatically gets cancelled. As our monthly usage fee is pre-paid when you re-installed Recart and re-subscribed, you got charged again automatically.

However in case you contact us directly about the double charges, we can offer you a refund. ;)

Anjali Yogi

Rating

1 of 5 stars

Posted

December 28, 2018

Doesn't work at all and difficult to find how to unsubscribe. I'm not satisfy. I paid 3 months for nothing

Developer reply

March 21, 2019

Thanks for the review, we appreciate the feedback. :)
Our team tried contacting you to resolve any issues you had, but we haven't received a reply from you. In case you'd like to give Recart another try with proper assistance, please feel free to get in touch - we're always more than happy to help! :)

BRKLY.nl

Rating

1 of 5 stars

Posted

December 27, 2018

Misleading app. Doesn't work as described.
Very disappointed in the service or Recart Messenger Marketing.

Developer reply

March 21, 2019

Thank you for your review. We have contacted you via email but we haven’t heard back from you.
It seems to be caused by a misunderstanding that we'd love to help you sort out. Please get back to us so that we can get to the bottom of your issue and so that you can have the user experience you were hoping for.
Looking forward to hearing from you.

Mondosol shop

Rating

1 of 5 stars

Last edited

December 6, 2018

I have tried this app for messenger retargeting and abandoned cart. I have not got improvements. As Recart offers 30 days or an initial 7 days trial and a trial extension of 21 days for completing 3 easy goals (completed), you get charged $29. It's confusing and a way to steal you money. I would NOT recommend using this app.

Developer reply

March 21, 2019

Thank you for the review! :)
We do offer a 7+21 day free trial, and even if the trial period expires we never start charging you unless you activate your paid Recart subscription manually on the billing page.
Our support team is always more than happy to help you if you're confused about our billing system - or anything else really - so please feel free to get in touch anytime! :)