Care Coordination in a post-EHR world: How CRM and Mobile Tools are enabling change

Published: April 01, 2015

You’ve stabilized your EHR plumbing. Now what?

As we start to build out the architecture of a patient, leveraging the digital plumbing of EHR represents a part, but isn’t the whole story. The social determinants of health play a huge role in a person’s overall health and general well-being.

Physicians focused on patient-centric care have improved their patients' medical results by improving the doctor-patient relationship, while at the same time decreasing the utilization of diagnostic testing, prescriptions, hospitalizations and referrals.

Comprised of EHRs, HIEs, etc., the healthcare system now generates a swirling cloud of data that must be harnessed. But the key isn’t just more data, it's using what's already there, and that's going to take new approaches, training and thinking.

Effectively managing the relationship between the healthcare provider and its patient is critical to a successful outcome for both. Improving the patient experience means engaging patients where they are with the tools and information they expect to have.

Patients expect access and mobile tools to manage their healthcare experiences; organizations that provide that will benefit from more satisfied and healthier patient populations.