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I Want Just Sunday Ticket, Not Sunday Ticket Max

Ok so It's that time of year. The NFL Season is coming in less than 2 months. I call DirecTv and order JUST Sunday Ticket thru the automated system. I clearly say "Order NFL Sunday Ticket" and it says i'm authorized. I wanted just Sunday Ticket so I can watch my Bears. I don't need the Red Zone and the Game Mix and all the extras. NFL Sunday Ticket is Supposed to just be $199. I got charged on my Statement for Sunday Ticket Max. This Ticks Me Off!!!!!!!!!

So just call them back and have them remove the MAX. Easy as that your worries are far far away.

No see that is where there is a problem. Not that I can't just pick up & make another call back to DirecTv just to remedy this problem. The thing is I should not have to call them back. The automated system automatically gave me NFL Sunday Ticket Max (the higher priced package) when all i ordered in the first place was NFL Sunday Ticket the one that i thought i was getting for $199. Instead it gave me the package for $299. And that CRAP isn't right.

No see that is where there is a problem. Not that I can't just pick up & make another call back to DirecTv just to remedy this problem. The thing is I should not have to call them back. The automated system automatically gave me NFL Sunday Ticket Max (the higher priced package) when all i ordered in the first place was NFL Sunday Ticket the one that i thought i was getting for $199. Instead it gave me the package for $299. And that CRAP isn't right.

To hell with all of you. I don't like it that i have been charged $100 more than what i had expected this year for Sunday Ticket. I don't like this practice directv is getting away with. It's not right. I am calling retention and they aren't getting that extra $100 out of me. I have been a loyal customer since 1997 and it's not right for Directv to do this.

I understand your thinking about not having to call back. But when you get to retention, tell them what happened and that you are very upset. They will fix the problem and may offer you a discount ( i.e. $5, $10 a month for 6 months) for your troubles. Look at it as a penalty fee they are offering to you for screwing your order.

Better luck next time. BTW it could have been worse...... like my former cable company who promised on two separate dates to show up and fix a problem, never showed. They ended up giving me a one time credit which I took and then cancelled their sevrvice.

I have always ordered my sports packages over the phone. In fact anytime i've had to make a change to my programming package I have always just called the 1-800-531-5000 DirecTv number. I just don't like that I was over charged for a package I thought was supposed to be cheaper this year. I'm over it. I still love DirecTv I just wish if they are going to have the automated system, when a customer calls in to order a package that it would bill them correctly and not over charge because I clearly did not order NFL Sunday Ticket Max. That's all.

I would not use automated calling, but the fact is Directv offers a variety of services for customers to use as a way to make changes to their Account. Those services should work as designed and not cause headaches for those who use them. I have had no problems with Directv. Been a happy camper for over 5 years. I always want to talk to a person. A computer cannot ask any followup questions to get a better understanding of what I am calling about. I hope it all works out for you MSguy