2FA Communication Survey

UDit Staff 2FA Rollout -- Communication Effectiveness

Please provide your thoughts about the effectiveness of the communications, instructions, prompts, and information you received during the pilot phase of the 2FA initiative.

How useful were emails from Tom Skill and Kim Conde in preparing you for 2FA?

Very useful. I read them in entirety.Somewhat useful. I skimmed them for the gist.Not useful. I get too many emails and I don't read them.

How useful did you find the open session?

Very usefulModerately usefulNot useful, but thanks for the foodI didn't attend an open session

Why did you attend the open session? (Check all that apply).

I thought it was mandatory.I wanted to help provide feedback.I wanted to learn about the 2FA rollout.Duh. Free food was offered.I didn't attend.

How thorough was the messaging you received in email and in person in preparing you for the 2FA enrollment and adoption?

Not thorough. I needed more proactive communication about what I was supposed to do and why.Fairly thorough. But I think there is room for improvement.Very thorough. I felt well-informed and prepared.TMI! The messaging seemed excessive.

What information or method of communication was missing that could have helped you prepare for the 2FA enrollment and adoption?

Do you have any comments or suggestions about communicating this change to campus?

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