Customs Services – Control of Importing and Exporting Activities

DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business.

At the receiver’s request, this service sees DHL credit or cash used to fund the clearance, duty and tax charges relating to a shipment, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date.

Storage charges apply when the shipment cannot be released by Customs due to inaccurate or missing paperwork. Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and taxes payer.

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. DHL will submit the export declaration in order to accelerate the export at origin and pass the charge to the transport payer’s account. In some countries, shippers that submit a declaration online may avoid the local charge.

Applied in selected countries, when importing goods with an aggregated declaration value or weight exceed the limits set by destination Customs Authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form.