Call Logs Not Working - Error Reference Code: SCC-0250

I am unable to access any of my call logs (missed, outgoing, incoming) from within SmartZone. I receive an error with reference code SCC-0205. Also, I am unable to view call logs and I can't access my voice mails from within my iPhone Comcast Mobile App. I've tried uninstalling and reinstalling the app and that did not work.

Re: Call Logs Not Working - Error Reference Code: SCC-0250

Your error has been escalated to Comcast and should be fixed. please monitor your thread here and your email for esponse.

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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.

Re: Call Logs Not Working - Error Reference Code: SCC-0250

We will look into this as well.

Just 'Dete'Retired Help Forums Admin

I am a Retired Official Comcast Employee, and I no longer actively support the forum. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am an Retired Official Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

Retired Comcast Employee.Please post so people with similar questions may benefit.