Call Centre Supervisor (JAK100257) ANZ Jakarta

Call Centre Supervisor – JAK100257

Description

Position based in Jakarta.

Challenging role and excellent career opportunities.

Focus on Call Centre Service and Support.

ANZ is accelerating the growth of its business in Asia. ANZ realizes that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and opportunity great opportunities that will enable the best in market to thrive as part of our diverse team.

As Call Centre Supervisor, you will be responsible for the service level and quality of the inbound call centre. Your role hinges on your leadership skills which include managing the 24-hour ANZ call centre, ensuring all inbound calls are accounted for as per agreed service levels without compromising on the quality of service provided to customers. An emphasis on continuous improvement of service will have you monitoring calls and tracking improvements, liaising with the Quality Assurance Department to conduct mystery calls and developing and implementing strategies, in adherence to ANZ policies and procedures with the sole aim of improving the quality and efficiency of service. Additionally, you will manage the Training and Recruitment process of Call Centre Officers while striving to improve the process to produce the desired results.

Qualifications
Academically, you hold a Bachelors Degree in any of the following streams – Economics/Commerce/Accounting/Management along with 5 years experience in handling a call centre. You are expected to have a sound understanding of relevant products and policies with good interpersonal and negotiation skills. Knowledge of the Information system combined with strong numeracy and analytical skills though not mandatory, if possessed, will be considered vital assets to the business.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.