Adjust Your Caller ID

By default, your outbound ID is set to your primary, direct Dialpad #. That doesn't mean you can't tweak it for one-off calls, or even globally. Admins can, however, limit certain caller ID features office-wide.

First, let's take a look at how to adjust your caller ID for individual calls.

Adjust Your Caller ID

You can adjust your caller ID for individual calls by either:

Selecting an available ID from the New Call From drop-down

Clicking the drop-down arrow next to the Call icon within a conversation thread

To select an ID from the New Call From drop-down you'll need to be:

An Operator of your Main Line/Department

An Executive Assistant

An Agent of a Call Center

To select an ID from the Call icon within a conversation thread, you'll only have two options: