FAQ

Are there restrooms available on the train?

There are restrooms located throughout the train cars, as well at our main stations.

Is there food on the train?

The concession car aboard our Scenic Train is stocked with freshly prepared sandwiches, wraps, salads, and more! We also carry a variety of beverages. CVSR uses locally owned and operated businesses to provide a fresh selection for you to enjoy! We accept cash and all major credit cards except for American Express. We cannot accept personal checks.

Am I free to bring my own food or beverage on the train?
Yes, you can bring your own food on the train, however outside alcohol is not permitted.

What are the ages for children and adults?

Children must purchase tickets if they are between the ages of 3yrs – 12yrs. Children 2yrs and under do not need to purchase a ticket, however they will not have a seat held for them and must sit on the parent or guardian’s lap.

Is the train wheelchair and walker accessible?

The Cuyahoga Valley Scenic Railroad has a handicap accessible car with a lift. Boarding with a wheelchair is limited to our Rockside and Akron Northside stations. Please call our Customer Service office at 1-800-468-4070 ext. 1 to book your trip!

What about parking?
Parking is free at all of our stations. We recommend you get to the train station ½ hour before the train departs to ensure time for parking, traffic and other unforeseen weather conditions.

How do I find my seat once I am on the train?

When the train arrives to the station, there is a short delay so our trainmen can make sure the train is secure and safe. When the trainmen are ready to begin boarding, an announcement will be made directing you to your train car.

Do you accept all forms of payment?

We accept cash and all major credit cards except for American Express. We cannot accept personal checks.

What If I miss the train?

If you have already purchased tickets and miss your departure, we can put you on stand- by for the next available departure. However, if the train is sold out, the tickets are non-refundable and non-exchangeable.

If you miss the train for a special event or programming, tickets cannot be refunded or transferred.

If you miss your train while at a layover, you are responsible for getting transportation back to your point of origin.

Where is your office located?

We have a customer service office located at 1630 Mill Street, Peninsula, OH 44264. This office is open Monday through Friday 9:00am – 5:00pm. We do not have staff located at the various stations unless the train is running.