FAQ

How do I join as a new member? The Martin Owners Club new member drive is currently open from January 5, 2015 - April 6, 2015. You can find the link to join as a new member here.

Why can I only join as a new member for four months out of the year?To be sure we can deliver member benefits to all members, we have limited our new member enrollment period.

How do I know if I'm a member?If your membership is currently active and your correct contact information is included in your Martin Owners Club profile, you should have been receiving updates from the Martin Owners Club throughout the year, such as the monthly Martin Owners Club e-newsletter. If you are still unsure, please email
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.

I don't have email, is there another way to know if I'm a member? If you don't have an email address, you can call 888-433-9177 to inquire about your membership status and log in credentials.

How do I purchase a membership as a gift for someone else? Due to privacy restrictions, the Martin Owners Club does not support gifting of memberships at this time.

How do I renew my membership?If your membership has expired or you received an expiration notice, you can renew your membership here at any time for the period of one year for $45 USD. A flat shipping rate of $15 USD applies for Canada and international shipments.

If your membership was expired before you renewed, please allow up to one week for your benefits to be reinstated from the date you submit payment. This includes being able to log in to the Martin Owners Club website.

You will need to know your MOC ID to complete your renewal. If you do not know your MOC ID, you can request it via email at
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.

How do I log in to the new Martin Owners Club site?If your membership has not expired you can log in here using your username and password. Your username is your MOC ID. If the first number of your MOC ID is a 0, do not enter it and enter only the remaining nine digits following the 0.

I don't have email, is there another way to find out my username and password?If you don't have an email address, you can call 888-433-9177 to inquire about your membership status and log in credentials.

I'm having trouble logging in to the website, what do I do?Your username is your MOC ID. If the first number of your MOC ID is a 0, do not enter it and enter only the remaining nine digits following the 0. If you still have trouble logging in, try resetting your password using your MOC ID as your username. If you are unable to reset your password, your membership may have expired and you need to renew, or your current email may be different than the email address we have on file for you. You can email
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to inquire about your membership status.

What is the Evening With Chris Martin event? The Evening With Chris Martin is an annual event limited to 100 Martin Owner's Club members and their guests. Watch last year's highlights here.

How do I sign up to attend?Following the new member enrollment period, members will have the opportunity to sign up online or via phone for a chance to attend. Your membership must be valid during this time to be eligible to attend. One hundred members will be randomly selected and notified via email or phone. If selected, you must RSVP to secure your spot on the guest list. Members are not eligible to attend the event two years in a row.

Are guests allowed at the event?Martin Owners Club members are permitted to bring one guest. Guests will not be eligible to win prize drawings or have items signed by Chris Martin during the event.

What's different about the Martin Owners Club? The Martin Owners Club is excited to share a new, enhanced benefits package with its members! You can review the list of benefits here. New for 2015, members who renew their membership will also be receiving a gift.

I joined the club but never got a welcome package.If you did not receive your welcome package, please email
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, including your MOC ID, and a representative will look in to your account and contact you via email.

Why isn't there going to be a Martin Owners Club block party?The annual event has been redesigned to offer a more exclusive, intimate experience for Martin Owners Club members called an Evening With Chris Martin.