Quality Assessment: Media Items

15.1 All Media items sold to us are checked by our quality control team during our Quality Assessment process.

15.2 For Media Items, where your items do not pass our Quality Assessment we have a right to reject and recycle your items at our discretion and make no payment for them.

15.3 If we have not processed your Media Items at our warehouse within the twenty eight (28) days from the date that you place your order, we shall have the right, at our discretion to reject and recycle your items at our discretion and make no payment for them.

15.4IMPORTANT: we will not make payment for, or return to you any Media Items which fail our Quality Assessment. Media Items delivered in the following condition will be deemed at our absolute discretion to have failed the Quality Assessment:

a) if ANY of the original disks from the Item are missing;

b) if the disk in the case does not match the cover or sleeve notes;

c) if some, or any, of the cover or sleeve notes are missing;

d) if the cover, sleeve notes or the disk are irretrievably damaged and cannot be refurbished e.g. the disk is cracked or very badly scratched or the cover, cardboard case or sleeve notes are water damaged, ripped or torn;

e) if the cover, the disc artwork or the sleeve notes are defaced in any way;

f) if we suspect that the product is 'non original' in any way;

g) if the barcode you entered on our website for valuation is not identical or evident on the cover, disc artwork or sleeve notes of the Item received;

h) if we find that the Item you have sent to us is in fact not a CD album but a CD single;

i) if any game does not have all the original instruction booklets in addition to the original art work; or

j) if a game is sent to us in a format that we do not accept. For the avoidance of doubt we only accept games on the following formats: Playstation 2, Playstation 3, Playstation 4, Xbox, Xbox 360, Xbox One, Nintendo Wii, Wii U, Nintendo DS, Nintendo 3DS, PSP and PS Vita. Individual games in these formats will be accepted by title, and not all game titles will be accepted. For clarity we DO NOT accept PC Games.

15.6 Any Media Item which fails the Quality Assessment cannot be returned to you under any circumstances and will be recycled responsibly by us. You will not receive any payment for that Media Item. If a Media Item fails the Quality Assessment we will inform you via email once your order has been processed.

15.7 If you send a Media Item to us which was not included in your order (whether knowingly or unknowingly), this will also be deemed to automatically fail a Quality Assessment and we will dispose of the Item responsibly. We will not under any circumstances return such an Item to you or provide any payment which had not already been agreed.

15.8 By placing an order on the Website you consent to us dealing with your Media Item in this way and agree that this will constitute sufficient payment for your Item.

15.9 You accept and agree to hold us harmless in respect of any loss, material or otherwise, that you may suffer due to disposal of these unaccepted items.

Books

15.10 All Books sold to us are checked by our quality control team during our Quality Assessment process.

15.11 Where any books do not pass our Quality Assessment we have a right to reject and recycle your items at our discretion and make no payment for them.

15.12 If we have not processed your books at our warehouse within the twenty eight (28) days from the date that you place your order, we shall have the right, at our discretion to reject and recycle your items at our discretion and make no payment for them.

15.13IMPORTANT: we will not make payment for, or return to you any Books which fail our Quality Assessment. Books delivered in the following condition will be deemed at our absolute discretion to have failed the Quality Assessment:

a) if there is substantial damage to the front cover of the book. Please note that “substantial damage” is completely at our discretion.

b) If an item is not that which was submitted upon the completion of your trade. We accept all Books using the ISBN number which identifies each individual item.

c) if there are any missing, damaged or defaced pages. This includes those pages with annotation, highlighting or written notes/drawings of any kind.

d) if there is visible damage or discolouration to the pages/cover of the book caused by liquid, mould or deterioration over time

e) if the item was originally supplied with any kind of cover for protection against damage/dust and this is absent when we receive the item

f) if we suspect that the product is 'non original' in any way;

g) if the ISBN barcode number you entered on our website for valuation is not identical or evident on the cover, front or back, of the Item received

h) If there is significant damage to the corners/edges of the item that has been sent to us.

15.14 Where any Books fail the Quality Assessment our decision is final and the items will not be returned

What happens if any of your Books fail the Quality Assessment process?

15.15 Any Books which fail the Quality Assessment cannot be returned to you under any circumstances and will be recycled responsibly by us. You will not receive any payment for that Item. Any rejections will be visible in the 'My Account' section.

15.16 If you send a Book to us which was not included in your order (whether knowingly or unknowingly), this will also be deemed to automatically fail Quality Assessment and we will dispose of the Item responsibly. We will not under any circumstances return such an Item to you or provide any payment which had not already been agreed.

15.17 By placing an order on the Website you consent to us dealing with your Books in this way and agree that this will constitute sufficient payment for your Item.

15.18 You accept and agree to hold us harmless in respect of any loss, material or otherwise, that you may suffer due to disposal of these unaccepted items.

Selling LEGO®

15.19 All LEGO® sold to us is checked by our quality control team during our Quality Assessment process.

15.20 Where any LEGO® does not pass our Quality Assessment we have a right to reject your items at our discretion and make no payment for them. Your LEGO® will be weighed again with blocks that have failed removed, and we may revise your payment based on the new weight. In this instance, you will be contacted with the revised price and will be offered the chance to accept or reject the offer. If you reject our offer, we will send your items back for FREE.

15.21IMPORTANT: we will not make payment for any LEGO® which fails our Quality Assessment. LEGO® delivered in the following condition will be deemed at our absolute discretion to have failed the Quality Assessment:

a) if the LEGO® in your order is damaged. This includes LEGO® that is chewed, discoloured or warped. Please note that the definition of “damaged” is completely at our discretion.

b) If the LEGO® in your order isn't authentic or original (i.e. a different brand such as Mega Bloks or K-NEX) .

15.22 If your LEGO® order weighs less than originally described, we will revise the value of your payment according to the actual weight.