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Update:
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.

Original post:
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.

Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.

We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.

Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.

Current backlog of submissions – Monday, 17th September 2018:Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.

Turnitin Scheduled Downtime on Saturday, 22 September 2018:Turnitin will have scheduled downtime for maintenance on Saturday, 22 September from 4pm to Sunday 23 September 12:30am.

All Turnitin services will be unavailable during this period, including Feedback Studio and the Turnitin app for iOS (iPad/iPhone). Please ensure that submission deadlines are not scheduled on this date.

Wednesday, 30th November – Digital Receipts issue

RESOLVED at 11:36 on Monday 5th December

Students submitting assignments via Turnitin have not been receiving email submission confirmation receipts since approximately 20:35 on 29/11/16. This issue has been reported to Turnitin and is under investigation currently.

Until this issue is resolved, we recommend that students take a screenshot of the on-screen digital receipt shown once an assignment has been submitted.

Students may also download a copy of their digital receipt by viewing the Turnitin submission point, clicking the “Download” icon next to their submission, and choosing the “Digital receipt” option from the menu shown:

Reminder – Turnitin is unavailable from 3-7pm this Saturday, 3rd December

Turnitin have advised us that they will be carrying out maintenance on the service on Saturday 3rd December, from 3-7pm. The service will be completely unavailable during this maintenance window (including the Turnitin for iPad app), and we therefore recommend avoiding scheduling submission deadlines to fall within this period.

Demo version of the Turnitin Feedback Studio

Also while you are looking at Feedback Studio you can try out a demo version at Turnitin’s site – Direct Link.

I would also point you towards the video below, which outlines the differences between Turnitin classic (what we use now) and the Feedback Studio.

Uptime reports for Turnitin

Details of outages:

September:

Some users encountered issues in early September (week beginning 5/9) when upgrading their Turnitin app to the newest version at that time. These issues are now resolved.

October:

Turnitin reported brief service degradations on the 6th of October and 21st of October. No interruptions to service were reported to the university during these times.

November:

Saturday, 5th of November from 1pm – 6pm
Turnitin have advised us that they will be carrying out maintenance on the service on Saturday 5th November, from 1-6pm. The service will be unavailable during this maintenance window, and we would therefore recommend avoiding scheduling submission deadlines to fall within this period.

Friday, 18th of November

RESOLVED
Issue occurred from 10:50 on Thursday, 17/11/16 to 14:37 on Friday, 18/11/16

Turnitin submission points set to ‘allow late submissions’ are disallowing students from submitting after the set deadline

There is currently a nationwide issue with Turnitin where submission points that have the ‘allow late submissions’ setting enabled, are not allowing students to submit assignments after the deadline has passed. When students attempt to submit they will receive an error message stating they have already submitted an assignment, even when they have not.

December – early warning:

Turnitin have advised us that they will be carrying out maintenance on the service on Saturday 3rd December, from 3-7pm. The service will be completely unavailable during this maintenance window (including the Turnitin for iPad app), and we therefore recommend avoiding scheduling submission deadlines to fall within this period.

We run Pingdom monitoring on our hosted services, studentcentral and studentfolio.

I’m going to add a monthly uptime update, and collate the data as the months go by. The ping times are filtered on Europe, 97% of our traffic is from the UK in term time, it will be interesting to monitor the spread over the Summer.

For May 2016 both Studentcentral and Studentfolio have had 100% uptime, which seems a good start, although I’m never convinced of 100% figures.