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1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.

The install went without a hitch as I followed the instructions verbatim. Now I have the following error every time I log in:____________________

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@acrl.ala.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.____________________I created an .htaccess file with AcceptPathInfo set to ON. Any thoughts on what might be wrong?

You're probably using a buggy version of Zend Optimizer. See if you can update to the most recent release, or disable the Optimizer for OJS. If neither of those is an option, I can suggest a work-around modification to OJS.

Sorry, my typo -- OJS is our journal project, and OCS is our conference product. The same note applies equally to either. Zend Optimizer is Zend product used in some configurations to speed up PHP scripts; if you're on a shared host, that's likely out of your hands, so I'd suggest going with the work-around I'm about to describe.

These describe the changes that need to be made. Lines beginning with "@@" indicate line numbers -- ignore all except for the first number, in this case 129, which tells you the line number at which to start looking for changes to make. Lines beginning with "-" indicate a line of code to remove, lines beginning with "+" indicate a line of code to add, and the rest provide context. Therefore, the above sample tells you to look around line 129 for a line of code reading: