Multi-area drug-free pain therapy

Frequently Asked Questions

For what reason is the Philips Treatment App / Back Pain Diary App requesting permission to my data when I want to install it with Android?

The operating system of your mobile device may require access to data as a technical precondition to enable several functionalities.

Access to data

Bluetooth connection information: This is requested to know if Bluetooth is on/off and to connect & communicate with the Pain relief devices.

Location information: This is requested as a technical precondition to enable Bluetooth connectivity, however Philips will not use Location Data for this purpose. In the Support section of the app this is used to enable the option ‘Find Philips near you’.

Your device and app history: This is requested to know whether the app is running in the foreground or background. It enables doing a treatment while performing other tasks on your mobile device.

Your photos, media and files: The Support section (Consumer Care module) of the app picks up media files containing product information from a server and temporarily stores these on your phone. In order to show this information in the app it needs to read these temporary media files.

Your WiFi connection information: This is requested to open URLs from the app, such as the product registration page.