Customer Reviews of Santa Monica Ford Lincoln

I visited Santa Monica ford last week checking out the Ford Fusion. Kevin in Internet helped me out. I spent good amount of time there and he answered al my questions unfortunately they didn't have the car I wanted in Greyand they are trying to locate it now. I'll write an update when hopefully drive out in my Fusion

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

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11 Reviews

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sales Rating

Most responsive of all

by JBennie on 02/29/2016

I was most impressed with this dealership by how quickly they responded to me emails and questions about the cars. I bought a Focus from them last week and I was able to get the car for a good price and more importantly I was happy by the service, You will get referrals from me.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Chill place

by DonEfren on 02/23/2016

I visited Santa Monica ford last week checking out the Ford Fusion. Kevin in Internet helped me out. I spent good amount of time there and he answered al my questions unfortunately they didn't have the car I wanted in Greyand they are trying to locate it now. I'll write an update when hopefully drive out in my Fusion

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

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sales Rating

Pleasing Experience.

by TeresaGood on 02/23/2016

I got a call from BCD rep(sorry forgot her name) asking for a feedback on my Ford Fusion Hybrid which I leased a couple months back from Hector Ramirez. I couldn't be happier with my experience with Santa Monica Ford. Hector was on point and he even offered to deliver my car to me but I waited for the weekend to stop in and Sign. I also liked the finance manager,a funny gentleman. Highly recommended, check them out and deal with Hector in internet.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

quick and easy

by FastndCurious on 02/21/2016

got pricing online through Edmunds.com, Called the dealership and spoke Alex Dalziel, he explained all there was to be done to get pre-approved for a loan before coming to the dealer for my new Edge. This was in Decmber and I've already been back for my first oil change(5500 miles, yes).

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Love my new Explorer

by danasrog on 02/17/2016

I leased a new Explorer from here and I had a great experience. Maz was the name of gentleman who helped me with this purchase. I had to stay a bit longer for my car to et detailed but it was a Saturday and they were really busy. Overall one of my best car buying experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Santa Monica Ford made it so easy

by fernhill2 on 02/15/2016

I leased my new Ford Fusion from Santa Monica Ford. Kevin was my salesman...The process was made very easy and comfortable...I have a great car at a very low payment. I could not be happier.Kevin was not pushy at all...

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Easiest car buying process to be had

by stekramer on 02/04/2016

I leased my new Explorer from Justin Teazano last month. We started online and when I got in things were mostly taken care of and I was in/out in less than 2hrs. He was professional, got me a rate better than my credit union and actually had to get my Explorer from another deal. I just need to have my bike racks put on and I'm good to go.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Santa Monica Ford Lincoln

by maxmaxmax1 on 01/14/2016

I went to Santa Monica Ford with my Edmunds Price for a Explorer. I couldn't be happier with how it went. My sales person Kevin R was great.
Thank you Santa Monica Ford

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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service Rating

Disasterous Location for Service

by jamesup1 on 05/09/2012

Santa Monica Ford Service is a disasterous place for service.
Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or malfunction before bringing in the auto, there likely will be after departure.
I took my auto to this location for repair of the electrical system and for a new battery.
When I arrived home after completion, the battery was almost dead and a one inch by one half inch hole and an additional one inch length of discoloration had been created in the carpet directly beneath the parking brake.
Additionally, a streak had been created accross my newly upholstered vinyl front seat.
When I took the auto back, they reported that the battery they had installed was defective.
When I called attention to the large hole in the carpet, the service manager claimed it had been created over a long period of time and that I had not noticed it.
He refused responsibility for its having been placed during the recent service.
His statement is absurd, since I had been operating the car for decades and had carefully examined the area during the day before bringing it in and no noticeable damage was present at that clearly visible location.
When I went to leave after their defective battery had been replaced, I found that the rear view mirror had been torn from the winshield, requiring me to drive 5 miles home with no rear view mirror.
Service personel at this location are not competent at making repairs and additionally do not use care to avoid damaging customers' vehicles left with them.
In my experience if a person takes thier auto to Santa Monica Ford for repair, they are likely to experience poor repair work and additionally are likely to experience damage to their vehicle for which management will not admit responsibility.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

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service Rating

Sales and Service

by dgc1 on 07/20/2008

I have dealt with this fine dealership for many years. In fact, I bought the first Lincoln Town Car they sold, when they became the Lincoln dealer in the area.
Dean Schneider, fleet manager, is a person of great integrity, with whom I've dealt for many years; Tom Hum, service manager, is superb and the owner, Ron Davis, is a gentleman of integrity. I anticipate buying and having serviced many more cars from them in the months and years to come.
Donald G. Christian, AIA

Recommend this dealer? Yes

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sales Rating

Great Place

by philip17 on 02/21/2008

I've bought about four cars from this dealership all through the fleet manager named Dean Schnieder. He is a wonderful person to deal with. If he doesn't have the car he will get it for you. The owner of the place is Mr. Davis and he's worked hard to create a good atmosphere, especialy in the service area.