Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Customer Servicing Platform is building solutions to help customers find solutions to their problems and connect with PayPal representatives when needed. Identifying insights and reporting on key metrics for the customer's journey throughout PayPal and our servicing channels is critical to building improvements for our customers and our call centers.
This role requires a dynamic product manager with deep data and analytic skills to work with our business units, product managers and data engineers to guide our data strategy across our servicing landscape and to create key links into PayPals core data sets.

Product Ownership: Responsible for one or more highly complex product/project delivery. With minimal guidance, develops a product strategy for the specific area and leads project execution. Represents their product to customers and to peers across PayPal and is seen as a critical stakeholder for feedback on new feature ideas.

Data Area Owner: Go to person for understanding the broad landscape of operational data, metrics for success and insights

Requirements: Engage with internal or external customers for requirements. Ability to capture, document and present requirements without any assistance.

Problem Solving: Understand and provide inputs for the trade-offs in launching the feature. Successfully able to collaborate to resolve deadlocks and present feasible solutions. Ability to drive an agreement on a solution and its adoption.

Technical Expertise: Facilitate technical discussion for their product and provide feedback and inputs in the technical and architectural design. Ability to review the tech specs and architectural design docs.

Negotiation: Manage the expectation of internal and external customer by effectively prioritizing resources, work and negotiating product/project needs.

Innovation: Lead the team to ideate, do POC and implement change to bring innovation in their product, grooming new technologies and presenting them to management

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.