Troubleshooting issues while "Preparing your library".

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Problem:

After an update, Logos 4 says it is "Preparing your Library" but never finishes. The Logos 4 Indexer shows "Stage 1 of 3".

Stage 1 of the Preparing phase, is the stage in which Logos 4 tries to locate any new files which have been added to your Library. Depending on the size of your Library, and how many files it needs to discover, this can take a few hours. If you have already waited several hours and it hasn't moved from Stage 1, this could indicate a problem in your Windows File Structure that is preventing Logos 4 from finding the new files, specifically because those files have been "hidden".

This usually seems to occur on Windows 7, but may affect other versions of Windows.

Solution:

Step 1 - End All Logos 4 Processes and Open the Logos 4 Directory:

Close Logos 4.

Open the Windows Task Manager(CTRL+SHIFT+ESC).

Click on the Processes tab and select Logos4Indexer.exe.

Click the End Process button and close Task Manager (You may receive a Warning, Click OK).