The 2018 Edition for Fixed Ops Professionals.
Essays from Workshops Presented by Dealership Fixed Operations and Management Experts Focusing on Financial Measurement, Analysis and the Management Strategies and Techniques that Result.
Benefits:

1. Zero in on Opportunities for Fixed Operations Growth and Profit Improvement
2. Focus on the tactics used by other successful Fixed Operations Managers to grow and improve efficiencies.
3. Explore New Ideas for Fixed Operations Drawn from the Content of Recent DealersEdge

Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

How to make a very profitable business out of your Express Service operation.

Don will show you:

Learn the 5 roadblocks to success for your Express Service operations
Exactly where the real profits are being generated by dealerships with successful Quick Svc systems
The perils of overkill. You really do not have to be the fastest or the cheapest
How to determine the true cost of express service labor
How to keep the up-sells from declining your service and taking their business elsewhere Learn More

Annual check ups are a means of auditing your health and wellbeing. Same goes for all dealership departments. Ed Kovalchick offers some guidelines to establish just how well your Service Department is performing.

Consistency in your service processes is the primary key to maintaining high levels of performance that will benefit customers, employees and profitability.

You will discover:

How to establish and maintain “Consistent Processes” through documented instructions.
How to audit these “Consistent Processes” to insure compliance and efficiencies
How to make these “Consistent Processes” part of your organizational culture
Borrowing from the success of others: How major hotel chains develop and maintain consistently high levels of compliance and performance in all locations Learn More

Become a VIP Member and Receive Access to This Workshop - Reserved for Members Only
Presenter: Ray Branch of The KEEPs Corporation
Air Date: Thursday August 23 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Program Length: 90 minutes
SKU: EMH4

KEEPS' data and research show that traditional service department pay plans are not driving the correct human behavior…the behavior or process needed to achieve the desired gross profit targets.

Visit with Ray Branch as he describes a scientifically proven way to motivate your service staff to new levels of performance. Learn the principles behind behavior/process management focused pay plans. These principles will convince you to junk the old traditional methods of rewarding strictly on a financial performance model. There is a better way…

You will learn:

Why Better…Exact differences between traditional pay plans and a behavior/process based approach
How…Critical tips for designing a behavior/process focused pay plan system
Implementation…The key elements of process improvement needed to move to this pay plan system
Best Practices…Data-driven and supported best practices for achieving the highest gross and net profit results
Proven Examples…How highly-skilled service managers are already using this approach to achieve consistent process and the financial improvements that result. Learn More

Current auto technician shortages, along with projected increased demand, is a real problem. Ed Kovalchick focuses on the growing problem and offers numerous ways you can recruit successfully for this vital position.

Ed will explore with you:

The legacy & history of the auto mechanic/technician… from the beginning
What technical skills are needed… mechanical… collision
Ways to “grow your own” – in-house development programs
How technical schools can fit into your recruiting plan
14 ways to recruit Inexpensively and successfully
How to adequately define and describe the position and its career pathLearn More

Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

Featuring: Don Tipton
Length: 65 Minutes
SKU EMG3

Get the Right Person in the All-Important Service Advisor Position… Arguably the Most Significant "Profit Impact Player" on your Team!

Two reasons to focus on the Service Advisor Position:

Everyone know that Service Advisors see more dealership customers than anyone else and therefore have the greatest opportunity to win friends… or make mortal enemies… of your customers.
Service Advisors have a huge impact on the bottom line with high bottom line "flow through" potential for the entire store… according to noted GM Trainer, Jeff Sacks!

Yet it remains a troublesome position for fill successfully. Do your advisors measure up? How do you find and recruit those who will excel in this role. DealersEdge Contributor and noted Service Expert, Don Tipton, will offer his ideal profile of what it takes to be an Exceptional Service Advisor.

Learn their Habits and Practices:

What makes the Best Service Advisors stand out from their peers
Just how much are top Service Advisors worth to the dealership both in reputation and bottom line profits
What motivates top performing Service Advisors - are they self-driven or do they need the manager's "touch" to make it all work?
A common set of practices that the Best Service Advisors follow every day and with every customer! Learn More

Service Price vs. Value - Win Service Advisors First
The Service Pricing Challenge: How to Leverage Your Competitiveness
High Customer Expectations! How to Earn Great CSI & Retention
Using a BDC in Service to Boost Service & Parts Profits
Text Marketing and Customer Communications for the Service Department
The Habits and Practices of the Exceptional Service Advisor

SUBSCRIPTION OPTION:
You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More

It's no secret that when it comes to the Parts Department, the dealership runs two sets of books.

One set is kept and controlled by the Parts Manager and is geared toward inventory management… keeping the right parts on the shelves to satisfy the Service Department's needs and avoiding obsolescence. It's mostly about the physical parts themselves.
The other set of books is kept and controlled by Accounting. The General Ledger is the financial blueprint for the enterprise, but in this instance it is primarily concerned with the dollar value of the parts department's assets and liabilities. It is mostly about the dollar value of the investment.

Problem: On the surface they seldom agree.

And sometimes, the imbalance can point to very real problems and potential losses. Therefore, like balancing your checkbook, you need to isolate the differences and reconcile regularly.

This workshop is an in-depth look at strategies to help balance the 2 sets of books, and/or identify problems needing solutions.

You will learn:
Primary causes for inventory valuation disputes between Parts and Accounting
Strategies for identifying and "balancing" reasonable and routine differences
How the 2 sets of books can help hide serious problems and potential losses
Solutions for inventory shortages and overages.
How Parts & Accounting can work together to balance the 2 sets of books Learn More

Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

You will learn:

How to control the customer environment
How to create expectations and then exceed them every time
How to control the employee environment
How to manage employees so that they deliver that consistent customer experience Learn More

Now more than ever dealership Service Directors and Managers must become experts in analyzing their businesses so that they can plot the proper course.

This program is designed to feature not only the “basics of business math” in the service department, but also to assist in planning for profit improvements in the face of future market uncertainties. Make sure you have a calculator and your financial statement info handy.

Rob will be your Guide for:

How to outline your Service Dept financial goals to the Dealer and GM
How to calculate the many ratios used in service: Fixed Absorption, Net-to-Gross, Cost of Sale, Semi-Fixed Expense… and many, many more.
Learning to crunch the numbers like a pro Learn More