Job Details

Customer management Pre and Post-salesProduct Presentation and in-depth demo of various modules at client premisesActive involvement in protecting existing revenue streams.Regular customer visit and interaction with client.Proactively engage, train and guide customers for increased usage of the product.Active involvement in value chain and seek feedback from client to improve the services and help in product development Maintain MIS of all the activities and timely submission to the managementCandidate ProfileCustomer service or support backgroundStrong written and verbal communication skillsRelationship development and managementFinely tuned ability to anticipate and respond to reactions from clientsAbility to deal with potentially confrontational situations with patience, diplomacy and tact, and to drive them to resolutionAbility to thoroughly carry out, review, and report on all aspects of the workOrganized and detail orientedShould posses basic computer knowledgeEducation Qualification MBA or GraduateExperience of 4-5 years in markets (Forex / Equity / Commodity) or Preferably with support functions in IT with relevant experience. Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)