"No! NO! Not NOW!!!" shouted Brigid, pummeling the blue screen of her laptop in helpless frustration. "Dammit, I've got to get this thing out the door tonight!" She squeezed her eyes shut and took a deep breath; then she reached for the phone and dialed the Help Desk extension.

"Blisto, help desk," came the voice on the other end of the line. Brian Blisto, one of the many I.T. guys with bizarre names.

"Hi, it's Brigid," she said. "My laptop's just gone BSOD for the third time today; I need you guys to get me fixed up 'cause this proposal has got to go out."

"Huh, not good," said Blisto. "Let me if any techs are available. It looks like Who's on-call, What's in the server room, and I Don't Know's configuring the phones."

"Wha huh?" said Brigid.

Blisto said, "Who's on-call, What's in the server room, and I Don't Know's configuring the phones."