Reviews
(13)

Reviews From Guests

Ekaterina is simply the best hostess. I did not think it possible that anyone could be so calm, collected, honest, charitable, considerate, brave, and hospitable in a war zone. She put herself at risk with no benefit to herself to help a complete stranger. The apartment was excellent. It suited my needs perfectly. I lacked for nothing. I would stay anywhere that she recommends without a doubt. 25 years could pass and I will not forget her kindness.

Initially we booked this apartment, but during our trip to Donetsk we were noticed by Ekaterina about a bad water supply that day. Ekaterina suggested our another flat which was even better than other and also was close to the city center. I was definetly enjoy about our accomodation in a new well furnitured flat.
I recommend Ekaterina to other guests.

I truly Believe Ekaterina is a swindler. After reading some of her other reviews on her and experiencing it first hand, I suggest you stay away. Its not worth the trouble. First, she informs me that the "ride" that is offered from the airport would cost 25 dollars and would only take two passengers(even though there were three of us staying in her apt. Btw, a cab ride from the airport was way less than that. Next, she tells me that the room we rented was not available because water wasn't working. That's fine, i understand things happen so we asked to be put in another room. All she had available was a one bedroom apt. with only one bed. this was a a price 25 dollars cheaper a night than the room I paid for. I asked for a late check out since we would be going to a different apt further from where we were originally staying and she said it wasn't possible because it was already rented for the next day. she wanted to charge us a half day's rent in order to check out later. So I did a quick search on AirBnb and found that the dates after ours were listed as open to rent.
The room itself was clean but it had a HUGE mosquito problem. Now, I just came from Africa, trust me her apr was worse than any place in Tanzania I stayed in. all doors and windows were closd and air was on but they kept coming!
Lastly, as I am writing this, I am still waiting on a refund of my money for the different apt she put us in. she wanted to pay us in Ukranian money they day we were flying out of the country. I told her we had no use for it so she offered to deposit directly in our account. That was on July 26th. It is now Aug 8th and, while i have repeatedly asked her, she has not put the money in my account yet. I'm hoping AirBNB removes her from this site cause I enjoy it very much. all my other experiences have been great. Still Everyone else, STAY AWAY!!

Jason is completely wrong about his opinion.
yes, we really had problems in the apartment that he booked before.
I gave him two apartments and he choosed this one to stay in.I told him that I will bring him difference between sum in cash at the day of check out.and I brought it I cash in national currency as all payments in the banks are given only in national currency.He said that he can not used them as he have half day in Ukraine and he need dollars, and he suggested me to send money to his account.I told him that he also can stay for late check out but he said that they already have plans and will check out at 11:00.and he was very nice and polite person during check out and no problem he didn't say when he met us.
so I don't understand totally why he write this all now and don't tell this all face to face to the (website hidden) no mosquitos are in the apartment(the guest forget to close the door at the balcony and that's why they probably had way to come inside of apartment).
Most important thing that refund was sent to his account and I gave him provement from my bank .but he didn't receive the money.
as my bank explain me, probably the sum that was sent is almost the same as bank fees and they take mostly all the sum and sent some dollars to his account and this is not ok to guest.But I provide him all the sum in cash when we met for check out!he didn't want to take it!!I sent full sum from my accout to his and don't understand why he is acting like this.
Earlier I left good words for review of this guest-but now I can say I was wrong and I would not definitely recommend him to anyone,Crazy person in his acts and words.not polite and leave apartment in great mess .

The flat is freshly renovated and well furnished. It is approximately 10 minutes of walk from the city center and is located in a green zone. The apartment is equipped with a boiler, no need to worry about the absence of hot water.
Still I experienced several difficulties:
1. Though I came with my girlfriend, there was only one big towel and one small one
2. The kitchen ware (frying pans) was not washed for several days and in had particles of food from the previous guest. All that was stinking.
3. Internet was not working. I inspected the cable and the router carefully but the problem was with a provider and the router settings. I applied several times to the host with a request to fix it, but she was ignoring me. Finally I was given a phone number of a local provider and was asked to help myself in fixing it. The local provider did not pick up the phone 4 times for 20 minutes each (the call was put on hold). But when I left the host sent me a message saying the cable was not plugged and that it was my fault though I checked everything several times.
4. The worst thing was that on the second day of my stay I got a call from the host. She was telling me that she had not got payment from airbnb (that normally comes in 3-5 days and is explained in the agreement) for my stay and that I have either to compensate 100% in cash or leave. I informed airbnb about the threat and the host did not call me any longer.
Those who are aware of Ukraine and of local habits might find this apartment nice - it is a good value for money in terms of renovation and location.
Those who seek for a good service should prefer either another host or a cheap hotel.