The CAA uses a mix of international, European and domestic legislation to protect consumers. This ranges from the minimum safety standards laid down by the International Civil Aviation Organisation (ICAO), to EC legislation protecting passengers rights, European legislation on safety issues such as pilot licensing and domestic regulation on the use of airspace.

The prime UK legislation is detailed in the Civil Aviation Act and the Air Navigation Order. These provide the key domestic legislation that the CAA uses in its day-to-day business.

Updating

Anyone may register on the CAA website to obtain e-mail notification of any amendments made to CAP 393.

Subscription Registration.

Each amendment is incorporated in CAP 393. A Letter to Subscribers summarises the changes being made by the latest amendment.

Amendments to the text

Where only part of the text has been amended, footnotes will give references to the provision by which the amendments were made.

Contacts

Any suggestion or other communication about the contents of CAP393 should be addressed to:The Editor CAP 393, CAA House, 45-59 Kingsway, London WC2B 6TE or by e-mail to legal@caa.co.ukQueries about publication and distribution of the printed version should be addressed to the CAA's licensed supplier The Stationery Office (TSO).

Denied Boarding and Compensation

Council Regulation (EC) No 261/2004 of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91