The problem: Your entire website can be vulnerable to degraded performance or a complete shutdown if any one of these components fails. The solution is to follow best practices in website design and monitoring to happily use third-party components while mitigating the risk of dependency.

Forrester principal analyst Mike Gualtieri and Compuware APM CTO Steve Tack to show:
• How third-party components can make your website better and why this trend will only increase.
• Why service level agreements give you a false sense of security.
• Best practices to mitigate the risks of using third-party components.

15.
You need to support 3rd-party components, but mitigate theirrisk on your customer experience.

16.
Advice to mitigate risks of 3rd-partycomponents:1. Choose 3rd-party components wisely2. Decide on a mitigation strategy3. Test it under all conditions4. Monitor the user experience at all times. (Compuware to present)