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TripAdvisor Reviewer Highlights

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Visitor rating

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Excellent

2

Very good

2

Average

2

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1

Terrible

Rating summary

Food

Service

Value

Atmosphere

“Never again.”

Like one other review said- the service is TERRIBLE. absolutely terrible. Waited forever in line and when we finally got to order out food the person very impolitely said "sir just pull forward I can't understand a word you're saying" and when I got up the window to order they were VERY rude. And...read more

Just read previous reviews slamming this restaurant. Then noticed those were from 2012. We ate there today and first off noticed how clean and bright the dining area was. Friendly counter person and fast service. Our 4 Krystals were hot, flavorful, and accompanied by really
hot and crispy fries. We have tried Krystals in several states. While their burgers are...
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I have never had krystal. We do not have them in Louisville, we have white castle. I never heard anybody say anything positive about them. My wife and I just left this one and it was great!. Burgers were good, service was good and atmosphere was clean. I wish we had this in louisville.

Like one other review said- the service is TERRIBLE. absolutely terrible. Waited forever in line and when we finally got to order out food the person very impolitely said "sir just pull forward I can't understand a word you're saying" and when I got up the window to order they were VERY rude. And our food was cold. NEVER will...
More

My son loves Krystal burger and we have given them pleanty of chances to improve and win us back over. They are rude, the food is always cold and they always mess up our order. We talked to the GM Rusty and he did nothing, he was rude and made us to where we will never return. The restaurant was...
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Great food for fast food burgers. Always get them when I visit the South, we don't have Krystal or White Castle in the NorthWest. That being said....service is horrible! One example - went the other day for breakfast. They stop serving at 10:30am. Was in the drive through a couple of minutes before that with one car in front of...
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