January 04, 2007

Does Verizon Know Their Cents?

I got an email this morning that shared this story:

A customer was told by Verizon Wireless that his roaming data rate in Canada would be .002 cents, however when he got his bill he was instead charged .002 dollars. After multiple attempts with multiple call center agents none of them could realize the difference between dollars and cents. After a couple of failed calls, the guy recorded his next two phone calls with Verizon, posted them to YouTube and created a Blog. It's pretty funny actually...unless you are Verizon.

In less than 30 days the original YouTube posting of the recorded audio reached the #1 Top Rated in the News and Blogs category. As of today the audio has been heard by nearly 1/2 a million YouTube viewers. The audio is also on a site called PutFile.com and has over 100K listens there. Who knows how many more sites this has been posted to?

I'm impressed, I have to admit. Seldom do I come across a blog that's both educative and interesting, and let me tell you, you've hit the nail on the head. The problem is something too few men and women are speaking intelligently about. Now i'm very happy I found this during my search for something relating to this.|
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