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Overview of the National Credit Regulator

The NCR plays a critical role in regulating the credit market, educating consumers and ensuring that consumer rights are protected.

Mission

To support the social and economic advancement of South Africa by:

• Regulating for a fair and non-discriminatory marketplace for access to consumer credit • Promoting responsible credit-granting and credit use, and effective redress.

Vision

To promote a South African consumer credit market that is fair, transparent, accessible and dynamic.

Values

NCR aims to achieve its vision by adopting following values:

• Service excellence: Strive for service quality that exceeds the expectations of all stakeholders • Integrity: Committed to honesty and integrity without compromise • Empowerment: Strive for empowerment in the consumer credit market, and committed to employee empowerment • Good corporate governance: Strive to be a model of good corporate governance.