FAQs

Frequently asked questions

Company

Is VPM a Canadian company?

Yes. We are owned and managed by Canadians. With our offices in Toronto and Calgary, we manage payroll for many thousands of Canadians across Canada. At present, we do not offer services in any other countries.

Is VPM the same as V-Tac Payroll Management?

VPM shortened its name from V-Tac Payroll Management in 2018. It is the same company.

How long have you been in business?

VPM has been managing payroll for Canadian businesses and nonprofits since 1997.

Switching & Onboarding New Clients

At year-end reporting after switching to VPM, will our employees get two T4s?

No, not at all. To serve you better we perform for you a free year-to-date payroll history load or update in our system, so your organization and your employees have less confusion with any year-to-date reporting for taxes or government filing. And if we find any issues in the reconciliation resulting in an error of any kind from the old process, we will help you quickly resolve it. We believe we're only payroll service provider in Canada that offers this additional free onboarding service to its clients.

Do we need to wait until a year-end to join VPM?

No, not at all, and in fact it's rare. You can switch your payroll to VPM from in-house or from any service provider (ADP, Ceridian etc.) at any time of the year.

Can you provide services on remittance of statutory deductions (i.e. Income Tax, CPP, EI, and WSIB)?

Are you able to process payroll in Québec?

Yes.

What reports will I get as new client?

We offer a robust suite of payroll reports for you and your business, such as employee paystubs and direct deposit statements and summaries, timesheet income listing for verification, the current payroll register, GL reporting for any accounting system reporting requirements, and more. Additionally, of course, all government and CRA required reports are sent to you in copy as well for your records.

Do you offer payroll services to individuals or families?

Yes. For example, we can manage payroll for a family that has hired a nanny and does not want to manage their payroll and related reporting requirements.

Can you direct deposit payroll into our employees accounts?

Yes.

Does VPM stay up-to-date with new payroll rules and legislations?

Yes. We follow all federal and provincial government changes affecting payroll. We add additional value to some client businesses by privately advising when a client might be offside on any legal obligation with their employees as well.

How does VPM pay a client’s taxes?

Taxes are submitted to the government electronically, with source deductions (CPP, EI, and Tax – Federal & Provincial including EHT in Ontario) submitted on your behalf.

Can VPM track and report payroll by department?

Yes. As part of the on-boarding process, we will ensure our systems are set up to reflect how your organization is structured in order to meet your departmental reporting needs.

HR and Benefits Administration

Can you your system help manage HR?

It really depends on the business, but for most cases no. Human resources management is a very large function, and while we track all employee information needed for payroll, this information may or may not satisfy typical HR management business needs.

Pricing

How much does payroll cost? Is it standard?

VPM currently deploys custom pricing because we can often give a better price to new clients with some basic company information communicated to us through a price quote request. Furthermore, in some cases, given our high efficiencies we've been asked to take on responsibilities that go slightly beyond what a typical Canadian payroll service provider would agree to (such as processing departmental allocations of payroll), creating additional value for clients by lowering their total costs.

Technology

Is my information secure?

Yes. Online we use encryption that is identical to what you use when you bank online. For emails we password protect all documents and paystubs. Internally our system is accessed through similar encryption with strong passwords used.

Can you integrate with 3rd-party timesheet mobile apps?

Yes. We can build a 3rd-party timesheet integration with our system securely using financial best practices for technology. You will pay the owner of the app for the use of their app, and there will likely be a small one-time paid to VPM for this integration.

Can you provide General Ledger support and integration with our accounting system?

Yes. We have many clients who require this and our system can map GL codes and report numbers to accounting as needed.

Can you work with the ePost mailbox for paystubs and other employee payroll reports?

Yes. Canada's ePost and online mailbox service charges a fee for use, and we will pass this fee through to you in our invoicing.

Will VPM integrate payroll reporting with my organization’s general ledger?

Yes.

Open to switching your payroll provider?

Request a price quote so you can compare prices and fees and become better informed. Join now to receive one month of payroll free!