Nursing Team

Health Care Assistants

Our Health Care Assistants (HCA’s) work under the supervision of our Practice Nurses to provide care to patients needing a variety of physical tests and other aspects of care to support the management on long-term conditions.

Members of the team are:

Sue Flynn

Arpana Limbu

Sarah Brooks – Phlebotomist

Helping you to manage your health

Self Help

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Abdominal Pain

Who do I see: GPAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Acute Asthma

Who do I see: GP, Practice Nurse or Clinical PharmacistAdvice: Please book an appointment with a GP and a follow up appointment with either the Practice Nurse or the Clinical Pharmacist within 3 days online, using the automated phone service, or contacting reception on 0208 997 4661 to make an appointment.

Alcohol Advice

Who do I see: RISE/AA/Practice Nurse/Health Care AssistantAdvice: Please visit ealingrise.org.uk or alcoholics-anonymous.org.uk for self referrals or please book an appointment online [link to Online Services], use the automated phone service or contact reception on [Practice Tel No] to make an appointment.

Anxiety

Who do I see: IAPT Service/GP/Practice NurseAdvice: Visit ealingiapt.co.uk for IAPT services, or please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Back Pain

Who do I see: Community Pharmacy/GP after 7 daysAdvice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Blood Pressure Monitoring

Who do I see: Health Care AssistantAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Blood Tests

Who do I see: Walk in Blood Clinic, 8am-11:30am, Monday – FridayAdvice: Bloods tests MUST have been requested by your doctor or other health care professional. Please bring your blood test form with you.

Blue Badge Forms

Boils

Who do I see: GPAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Breathlessness

Who do I see: Practice Nurse/GP or A&E for severe symptomsAdvice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Breastfeeding Advice

Bruised Ribs

Who do I see: Community Pharmacist/GPAdvice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Cellulitis

Who do I see: Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Cervical Smears

Who do I see: Practice NurseAdvice: Once you are invited, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment, on a day that you are not bleeding or on your period.

Chest Infections

Who do I see: GP if persists for more than 1 week, or other chest issues (asthma)Advice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Chest Pain

Who do I see: GP or A&E for severe symptomsAdvice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Children’s Immunisations

Who do I see: Practice NurseAdvice: Baby Clinic is run by our Practice Nurses, appointments are needed for immunisations; please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment. Find out more at NHS Choices.

Chronic Heart Disease

Who do I see: Practice Nurse or GPAdvice: Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.

Coils or Implants

Who do I see: Dr Vasu SivaAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment with the correct GP.

Colds

Constipation or Piles

Who do I see: Community Pharmacy/GP if persists more than 1 weekAdvice:Search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Cough

Who do I see: Community Pharmacy/GP if persists for more than 3 weeksAdvice:Search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Cystitis

Who do I see: Community Pharmacy/GP if persists for more than 3 daysAdvice:Search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Dementia Screening

Who do I see: Practice Nurse/GPAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Dental Problems

Who do I see: Dentist/GP for dental abscess if no emergency dentist availableAdvice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services. For a GP, please book an appointment online, or contact reception on 0208 997 4661 to make an appointment.

Depot Injection

Who do I see: Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Depression

Who do I see: IAPT Service/Practice Nurse/GPAdvice: Visit ealingiapt.co.uk for IAPT services, or please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Diabetes Monitoring

Who do I see: Healthcare Assistant/Practice Nurse (full annual)/Clinical Pharmacist (medication)Advice:Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. For the surgery, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Diarrhoea

Who do I see: Community Pharmacist/GP if persists longer than 7 days or in a career dealing with food or caring for othersAdvice:Search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Diet/Lifestyle Changes

Who do I see: ONE YOU Ealing, Heath Care Assistant/Practice NurseAdvice: Please visit oneyouealing.org, Tel: 0300 4560556, or for a Health Care Assistant or Practice Nurse, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Dizziness

Who do I see: GPAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Dressings

Who do I see: Health Care Assistant/Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Drug Addiction

Ear Care/Ear Wax

Who do I see: Community Pharmacy/Heath Care AssistantAdvice:Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’ ) please speak to one of our Health Care Assistants who will advise you by booking an appointment online, use the automated phone service, or contacting reception on 0208 997 4661 to make an appointment. Also please check the following information on NHS Choices.

Earache

Who do I see: GPAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

ECG

Who do I see: Health Care Assistant/Practice NurseAdvice: If an ECG has been requested by a health care professional please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment. If not then please book a telephone consultation with a doctor to discuss.

Eczema

Who do I see: Community Pharmacy/GP if persists for more than 4 weeks or is infectedAdvice:Search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Eye Injuries

Fit Note (Sick note)

Who do I see: Self certify first 7 days, then routine GP appointmentAdvice: For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

Flu

Who do I see: Community Pharmacy/GP if persists for more than 7 days or difficulty breathingAdvice:Search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Flu Vaccine

Who do I see: Health Care Assistant/Practice NurseAdvice: If you are eligible for a free NHS flu vaccine, you will be personally invited to the relevant clinic. Alternatively, if you are unable to attend the flu clinic, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Forms, certificates and medicals

Who do I see: Please contact reception who will advise youAdvice: Please attend in person as you will need to sign a consent form.
Completion of forms, certificates and medicals are not covered under the NHS. Charges are aligned with the BMA’s guidelines. For some requests payment will be needed at the time of the request. A medical examination will be booked if necessary. A £40 deposit will be needed at the time of booking. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms or provide letters to support housing applications.

Head Lice

Headaches

Who do I see: GPAdvice: For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Holiday Cancellation Certificate

Who do I see: Please contact reception who will advise youAdvice:Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Hyperventilation

Who do I see: IAPT Service/GPAdvice: Please visit ealingiapt.co.uk or for a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Indigestion

Who do I see: Community Pharmacy/GP if it persistsAdvice:Please search for your nearest community pharmacist. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment. Routine appointments within 2 – 4 weeks.

Infected Wounds

Who do I see: Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Insurance Reports

Who do I see: Please contact reception who will advise youAdvice: Please attend in person as you will need to sign a consent form.
Completion of forms, certificates and medicals are not covered under the NHS. Charges are aligned with the BMA’s guidelines. For some requests payment will be needed at the time of the request. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medical Reports

Who do I see: Please contact reception who will advise youAdvice: Please attend in person as you will need to sign a consent form.
Completion of forms, certificates and medicals are not covered under the NHS. Charges are aligned with the BMA’s guidelines. For some requests payment will be needed at the time of the request. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medication Reviews

Who do I see: Clinical Pharmacist/Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Moles

Who do I see: GPAdvice: For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Mouth Problems

Who do I see: Community Pharmacy/Dentist/GP for Dental abscess if not emergency dentist availableAdvice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Panic Attacks

Who do I see: IAPT Service/GPAdvice: Visit ealingiapt.co.uk for IAPT services, or please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Passport Forms

Who do I see: We do not sign passport formsAdvice: Passport forms are not covered by the NHS. Find Out More here.

Period Problems

Who do I see: GPAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Phobias

Who do I see: IAPT Service/GPAdvice: Visit ealingiapt.co.uk for IAPT services, or please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Pneumoccocal Vaccine

Who do I see: Health Care Assistant/Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Prescription Queries

Who do I see: Clinical PharmacistAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Removal of Stitches

Who do I see: Practice Nurse/Health Care AssistantAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Ring Pessary

Who do I see: Nurse KateAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Shingles Vaccine

Who do I see: Practice Nurse/Health Care AssistantAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Sick Note (Fit Note)

Who do I see: Self certify first 7 days, then telephone consultation with a GPAdvice: For a GP, please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

Smoking Cessation

Who do I see: OneYou Ealing/SmokeFree Clinics EalingAdvice: You can visit oneyouealing.org, Tel: 0300 4560556, or phone SmokeFree Clinics Ealing on 0800 8766683 or 02007 5798622. Find out more from the NHS advice page.

Travel Vaccinations

Who do I see: Practice NurseAdvice: Please book at least 1 month before travelling and either book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Urine Infections

Who do I see: GPAdvice: Please bring a urine sample into the consultation; sterile pots available at reception. Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Vitamin B12 Injection

Who do I see: Health Care Assistant/Practice NurseAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.

Vomiting

Who do I see: Community Pharmacy/GPAdvice:Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, use the automated phone service, or contacting reception on 0208 997 4661 to make an appointment.

Warfarin Monitoring

Who do I see: Health Care AssistantAdvice: Please book an appointment online, use the automated phone service, or contact reception on 0208 997 4661 to make an appointment.