DESTINATION CONTENT

FAQ BY TRAVEL PROFESSIONALS

Can I import bookings from my GDS or ClientBase ResCards?

Yes – Umapped includes integrations with ClientBase, Sabre, Travelport (Galileo, Apollo, Worldspan), Amadeus and Centrav. Please let us know if there are additional system integrations you are looking for.

Can I import Cruise Itineraries?

Umapped includes a built-in database of cruise itineraries. Simply add your clients personal details in a few clicks.

Can I attach other documents to my itinerary (from DMCs, vouchers, etc.)?

Any PDF or Word document under 3MB can be attached to your itineraries. If your PDF is above 3MB we can send you direction to reduce the file size.

Which Tour Operators & Suppliers are integrated in Umapped?

You can import content from Classic Vacations, ShoreTrips and a growing list of suppliers. Please send us your requests for new Suppliers you would like to see integrated!

Is there any destination content in Umapped?

Umapped features destination content from Wcities with over 700,000 points of interest and a curated selection of experiential destination content from Approach Guides. You can also save your own content and destination guides in your library for easy re-use. Stay tuned for more destination content coming soon!

How will my clients access their itinerary? What if they’re not tech savvy?

When you publish an itinerary to your client, they receive an email with a link to their itinerary online, as a PDF as the free interactive mobile app that includes offline functionality. You don’t need to be tech savvy but if your clients have any questions, they can contact mobile@umapped.com

I’m an independent contractor. Can I include my own branding?

Yes! You can display your own branding and there is also a free option for co-branding with your host agency.

What if I need help – is there someone I can contact?

When you’re logged into Umapped, there is a support link at the bottom of your screen that takes you to Umapped Support (support.umapped.com). You will find answers to FAQ. If you don’t see what you’re looking for, log a ticket or email support@umapped.com and someone from the Umapped Support team will be in touch to help you out.