11-hour delay on a Nantes-Athens flight with Heraklion

Note: This review is about an experience that happened more than 3 years ago.

11-hour delay on a Nantes-Athens flight with Heraklion

The flight originally scheduled for 01/20/2013 at 4:00 PM ended up departing only at 4:00 AM of the following day in a plane of another airline (“Smart Wings”). We had right to a meal and a night in a hotel. Two people were sick during the Nantes-Heraklion segment and the crew did not speak French and barely spoke English, making communication difficult.

I made a complaint with the tour operator Tourisme Verney and Heliades. They told me that at best I would get a discount on my next trip. Thank you, but I have had enough of this experience. Finally, it is supposed to be a low-cost airline, but the price of the ticket was superior to that of a normal airline like Air France or KLM.

Well, I've had it with all-inclusive trips where you don’t know beforehand with what airline you will fly.