Trend Micro

Overview

Since the company’s establishment, Trend Micro has aimed to make a world safe for exchanging digital information by providing many innovative security solutions. As a result, it has engaged in initiatives, including the deployment of many of the latest technologies in the company’s own IT environment. The knowledge accumulated through being the first to apply Trend Micro security solutions has become a key component in proposals for new customers.

Trend Micro has been operating a hybrid Exchange environment with integration with Office 365 since 2014. From an IT perspective, Trend Micro Exchange Administrator, Pilar Herce, and her team must manage approximately 12,000 mailboxes for roughly 5,000 employees, with infrastructure spread across 3 continents in 6 different Data Centers.

Challenges

Managing a hybrid environment is complex with many challenges. “It was essential for Trend Micro to operate both cloud and on premise email solutions to gain knowledge and experience of different operating environments used by our customers.”, says Pilar Herce, Trend Micro Exchange Administrator.

Trend Micro Cloud App Security and Office 365 integrate seamlessly into the existing Exchange 2016 environment. However, adoption of Microsoft® OneDrive® for Business to provide online file exchange could only be accomplished by using Trend Micro Cloud App Security to provide advanced scanning and detection. Managing and provisioning across the hybrid environment also presents a number of administrator challenges.

"It was essential for Trend Micro to operate both cloud and on premise email solutions to gain knowledge and experience of different operating environments used by our customers."

Results

All email is delivered through Trend Micro infrastructure which includes Email Reputation Services, Interscan™ Messaging Security, and Deep Discovery™ Email Inspector™ solutions. The email then either goes to Exchange, which is protected by Trend Micro™ ScanMail™ or Office 365, protected by Trend Micro Cloud App Security.

A key difference for Trend Micro Cloud App Security and Office 365 is the ease of administration and elimination of almost all operational overheads for server/ infrastructure updates and patching, operating systems patching, application patching and finally security application updates. All of these parts are invisible to IT departments using Office 365 and Trend Micro Cloud App Security.

User provisioning and license management is a time consuming and complex task with frequent user updates. Advanced features leveraging Microsoft® Azure® has enabled many of these tasks to be automated and integrate with existing Active Directory infrastructure.

"Email is delivered through Trend Micro infrastructure which includes Email Reputation Services, Interscan™ Messaging Security, and Deep Discovery™ Email Inspector™ solutions. The email either goes to Exchange, which is protected by Trend Micro™ ScanMail™ or Office 365, protected by Trend Micro Cloud App Security. Cloud App Security was enabled within 30 minutes in the environment."

Pilar Herce,
Trend Micro Exchange Administrator

What's Next

Integration of Salesforce as a new feature now available through Trend Micro Cloud App Security, and business departments and functions are expected to migrate to Office 365 based on requirements and needs. With access to a hybrid environment, the Exchange team can flexibly provide users with the best service to meet their needs.