Beginning of a dialog window, including tabbed navigation to register an account or sign in to an existing account. Both registration and sign in support using google and facebook accounts. Escape will close this window.

Payments

We accept PayPal and most major credit cards: Visa, American Express, Master Card, Discover.
Paypal is a safe way to make a payment.
If you would like to order a custom item please contact us with your information and order details, we will send a PayPal invoice that can be paid with any of the methods mentioned above .
Hats will be made once payment is received.

Sales Tax:

All Virginia orders will be charged sales tax.

Returns & exchanges

Physical Item Refund Policy:

Cozy Hat does not resell used items, therefore, all sales are final. No refunds or exchanges will be given. All of our hats and props come in different sizes, please measure the circumference of the head and compare it with our size chart before purchasing.
If you feel that you need to cancel the order for a made to order item, please send a message right away, in order to receive a full refund, if I don't receive a message within 48 hours, a restocking fee of 30% will be applied (this affects all orders that were not shipped). If your order was shipped, no refunds will be given as stated above.
If your order was shipped with signature confirmation, you are responsible for package acceptance with signature or picking up the item from the Post Office (after they've made an attempt to deliver but the authorized recipient was not available).
If you have not picked up your package within the Post Office's designated time, Post Office will ship your item back to Cozy Hat, at which point you are responsible for paying the shipping label costs to reship the package back to you. If you do not claim your package within 3 months, it will be resold at which point no refunds will be given.

Downloadable PDF Pattern Refund Policy:

Due to the nature of this product, all sales for digital items are final. Any payments, once completed, cannot be refunded. PDF Patterns may not be exchanged after purchasing.

Cozy Hat patterns are for personal use only. Unauthorized reproduction or modification of our pattern or its content in whole or in part, is NOT permitted. Unauthorized distribution or duplication is a violation of applicable laws.

Physical Item Refund Policy:

Cozy Hat does not resell used items, therefore, all sales are final. No refunds or exchanges will be given. All of our hats and props come in different sizes, please measure the circumference of the head and compare it with our size chart before purchasing.
If you feel that you need to cancel the order for a made to order item, please send a message right away, in order to receive a full refund, if I don't receive a message within 48 hours, a restocking fee of 30% will be applied (this affects all orders that were not shipped). If your order was shipped, no refunds will be given as stated above.
If your order was shipped with signature confirmation, you are responsible for package acceptance with signature or picking up the item from the Post Office (after they've made an attempt to deliver but the authorized recipient was not available).
If you have not picked up your package within the Post Office's designated time, Post Office will ship your item back to Cozy Hat, at which point you are responsible for paying the shipping label costs to reship the package back to you. If you do not claim your package within 3 months, it will be resold at which point no refunds will be given.

Downloadable PDF Pattern Refund Policy:

Due to the nature of this product, all sales for digital items are final. Any payments, once completed, cannot be refunded. PDF Patterns may not be exchanged after purchasing.

Cozy Hat patterns are for personal use only. Unauthorized reproduction or modification of our pattern or its content in whole or in part, is NOT permitted. Unauthorized distribution or duplication is a violation of applicable laws.

Shipping policies

Shipping Information:
United States: via USPS Priority Mail takes approximately 2-3 business days.
We provide tracking information for all of our orders shipped within the United States.
Some of our items such as newborn bonnets, baby booties will be shipped via First Class mail or your choice of shipping services at checkout. (this is to minimize shipping cost on smaller items)
If your order was shipped with signature confirmation, you are responsible for package acceptance with signature or picking up the item from the Post Office (after they've made an attempt to deliver but the authorized recipient was not available).
If you have not picked up your package within the Post Office's designated time, Post Office will ship your item back to Cozy Hat, at which point you are responsible for paying the shipping label costs to reship the package back to you. If you do not claim your package within 3 months, it will be resold at which point no refunds will be given.
________________________________________

International Shipping: We ship via USPS First Class International Mail. Orders that require shipping to locations outside of the United States can take up to 45 days.
International buyers are responsible for all customs fees.
Due to customs, your shipping time can take longer than listed, please be patient. If you do not receive your package within 45 days contact us immediately. Tracking information & insurance is not available for international shipping. The waiting period for custom orders is not included in shipping time.
Thank you for shopping with us!

Shipping Information:
United States: via USPS Priority Mail takes approximately 2-3 business days.
We provide tracking information for all of our orders shipped within the United States.
Some of our items such as newborn bonnets, baby booties will be shipped via First Class mail or your choice of shipping services at checkout. (this is to minimize shipping cost on smaller items)
If your order was shipped with signature confirmation, you are responsible for package acceptance with signature or picking up the item from the Post Office (after they've made an attempt to deliver but the authorized recipient was not available).
If you have not picked up your package within the Post Office's designated time, Post Office will ship your item back to Cozy Hat, at which point you are responsible for paying the shipping label costs to reship the package back to you. If you do not claim your package within 3 months, it will be resold at which point no refunds will be given.
________________________________________

International Shipping: We ship via USPS First Class International Mail. Orders that require shipping to locations outside of the United States can take up to 45 days.
International buyers are responsible for all customs fees.
Due to customs, your shipping time can take longer than listed, please be patient. If you do not receive your package within 45 days contact us immediately. Tracking information & insurance is not available for international shipping. The waiting period for custom orders is not included in shipping time.
Thank you for shopping with us!

Additional policies

Cozy Hat patterns are for personal use only. Unauthorized reproduction or modification of our pattern or its content in whole or in part, is NOT permitted. Unauthorized distribution or duplication is a violation of applicable laws.
________________________________________

Copyright Info:
Cozy Hat reserves all rights to photos used on our site, do not copy or share without our permission. Using any of our photos for any purposes are strictly prohibited.

Waiting Period / Processing Time
From time to time, we might have a waiting period for your orders. This means your order will be fulfilled within this timeframe, once payment is cleared. Any waiting period /processing time will be provided on all of our listings under "Payment method" section of "Shipping & Policies" tab.
Please remember that all items are handmade crochet with high-quality standards. Waiting periods are not included in shipping time.
Please note if you are placing an order for more than 2 items at the time, it will increase processing / turnaround time by 1-2 additional days per item. (depending on the items and its size)
Example: 5 hats will take additional 5-10 days on top of existing turn around time.

_______________________________________

Safety Information:
Please be aware that some of our items come with plastic pieces, like plastic noses, button eyes, adult supervision is required for all children under 3 years of age, when wearing such items. Adult supervision is required when wearing items containing braids, small parts, pins, detachable pieces, strings, belts, ties, dangling pieces, these items should not be used as toys.
________________________________________

Color Disclaimer:
We take great effort in portraying our item colors accurately, however, based on your individual monitor setting color may slightly vary.

________________________________________

Be advised that we use different yarns for all of our handmade items as well as sewing and stuffing to keep its shape, therefore care instructions will vary from item to item. If you have any questions don't hesitate to ask.
Gently hand wash items only. Lay flat to air dry only.

Cozy Hat patterns are for personal use only. Unauthorized reproduction or modification of our pattern or its content in whole or in part, is NOT permitted. Unauthorized distribution or duplication is a violation of applicable laws.
________________________________________

Copyright Info:
Cozy Hat reserves all rights to photos used on our site, do not copy or share without our permission. Using any of our photos for any purposes are strictly prohibited.

Waiting Period / Processing Time
From time to time, we might have a waiting period for your orders. This means your order will be fulfilled within this timeframe, once payment is cleared. Any waiting period /processing time will be provided on all of our listings under "Payment method" section of "Shipping & Policies" tab.
Please remember that all items are handmade crochet with high-quality standards. Waiting periods are not included in shipping time.
Please note if you are placing an order for more than 2 items at the time, it will increase processing / turnaround time by 1-2 additional days per item. (depending on the items and its size)
Example: 5 hats will take additional 5-10 days on top of existing turn around time.

_______________________________________

Safety Information:
Please be aware that some of our items come with plastic pieces, like plastic noses, button eyes, adult supervision is required for all children under 3 years of age, when wearing such items. Adult supervision is required when wearing items containing braids, small parts, pins, detachable pieces, strings, belts, ties, dangling pieces, these items should not be used as toys.
________________________________________

Color Disclaimer:
We take great effort in portraying our item colors accurately, however, based on your individual monitor setting color may slightly vary.

________________________________________

Be advised that we use different yarns for all of our handmade items as well as sewing and stuffing to keep its shape, therefore care instructions will vary from item to item. If you have any questions don't hesitate to ask.
Gently hand wash items only. Lay flat to air dry only.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.