The complaint must fall within the scope of one of the following Acts administered by the Ministry of Consumer Services:

Athletics Control Act

Bailiffs Act

Cemeteries Act (Revised)

Collection and Debt Settlement Services Act

Consumer Protection Act, 2002

Consumer Reporting Act, 2002

Film Classification Act, 2005

Payday Loans Act, 2008.

If the complaint falls under the Consumer Protection Act, 2002, the amount of money in dispute must exceed $100.

The Ministry must notify the business about the complaint on two separate occasions in accordance with regulated timeframes. Additionally, the business must fail to respond to the Ministry, fail to resolve the situation to the satisfaction of the consumer or fail to respond to the substance of the complaint.