Also please deactivate all the plugins that don't come with the theme, this will allow us to rule out any third party plugins conflict. We don't deactivate the plugins on a client's site, because sometimes this may cause unforeseen issues.

Please note that in most case the support staff cannot do much without this information. So to avoid unnecessary delays please provide the information above.

Step 4 – Lets All Be Civil and Happy People.

Posting a ticket in the Help Desk

Prior to contacting us please enter your Envato User Name, your Envato API Key and the purchase code in the Theme option panel - general settings - the tab "purchase".. We need this information for verification and testing purposes. Please also provide the URL of your installation.

A forum works only when you have a large enough active community - thousands of people willing to participate on a daily basis. The smaller the community, the more likely you are to wait for a long time before someone answers your question. Unfortunately even the top authors in Themeforest have only a few hundreds active users on a daily basis and this is not enough to make the forum works

Why not the Themeforest Comment Board?

1.The access to the Themeforest account is restricted only to the account holder and the support team cannot get involved.

2.It is difficult to track the communication.

3.You can't send sensitive information - ftp/admin credentials.

Support Hours

Our general support hours are Monday to Friday, 0 - 24h. During this time, we can generally provide feedback on any support queries within 6 - 16 hours, whilst we will also commit to answer any queries during weekends and holidays within 24-36 hours.

Extent of our Support

All of our items come with free support, and we have a dedicated support team to handle your requests.

We only cover support for our themes, and cannot give general WordPress support that isn't related to our themes. For general WordPress support you will have to use www.WordPress.org/support

We are not able to provide support for code customizations or third-party plugins. We understand that there is a fine line between what is considered support & modifications. So whilst we will try to help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support.

Definition of Modification Support

If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a developer if you don't have the skills to implement it yourself.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 - 48 hours.