The FICO Data Privacy Policy
explains FICO’s collection and use of cookies. Cookies help us remember your settings to provide you
with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
By using this website, you consent to the use of cookies as described in the FICO Data Privacy
Policy.

As I discussed in my last post, the convergence of fraud and financial crime management is finally reaching a tipping point. I discussed this trend in my recent webinar, Fraud & Financial Crime Convergence: Demanding Smarter Decisions and in this post, for those of you that are tired of streaming, I’ll highlight some of the key thoughts that you can speed read.&nb…

In my last post, I discussed a new approach to affordability assessments using Open Banking data. In this post, I’d like to take a step back and discuss a phased approach to collections in the current crisis, as well as the role of omnichannel communications. I have recently presented on this topic with Olly Betts, CPO of OpenWrks, and Russell Robinson, VP for Custome…

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. It came as a big shock, then, when I found myself in the middle of a fraud investigation — by my own wireless provider! (My former wireless provider, I will add.)
The good news? The frustrating tr…

Affordability and driving the right outcomes for customers has never been so front of mind for credit lenders. Over the past couple of months, every market has been challenged to deal with credit-stressed consumers, in situations where they didn’t necessarily expect to be.
In the UK alone, it is estimated that more than 80 million affordability assessments are comp…

It feels like we have been discussing the convergence of fraud and financial crime for at least a decade. I’ve certainly shared my views and predictions, including one of my recent blog posts Fraud and Financial Crime Product Strategy: C is for Convergence, but just in time for summer, the strategy is finally making a splash. As my colleague Sarah Rutherford shared in…

The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 — whether they have taken a payment holiday or not — underlines the importance of customer communications. This is true whether the customer is in collections or up to date, but assumes even greater impor…

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. Criminals also run their own businesses, and fear is an opportunity to exploit. So, I thought I would outline my top 5 fraud manager considerations during COVID-19.
The sc…

This is a unique time. Just as organisations were getting to grips with IFRS 9 and its implications, the impact of COVID-19 has created the “perfect storm” for collections as regulators, organisations and customers scramble to understand the economic and financial impact of this pandemic.
Before the Storm Broke…
Before COVID-19, we were looking at how IFRS 9 doe…

Face to face interactions are currently limited and the battleground for new customers has switched to the digital environment. Those organizations that offer fast, seamless experiences and secure on-boarding might hope to win market share – but even if financial institutions are prepared to make the switch to digital account opening are their customers ready to get o…

Register for our May 19 Webinar:"Turning your IT Platform in a Digital Transformation Launch Pad"
Most people know the story of the Tower of Babel. It’s where we get the word “babble,” which means to talk in a manner that isn’t coherent or intelligible.
As the story goes, in the late 500s B.C., the people of Mesopotamia decided to build a grandiose tower tall en…

Smart, ongoing customer communication matters. Especially when it comes to collecting debt. And as we’re all learning, much more during a pandemic.
I’m a communications guy through and through, with 25 years helping organizations create powerful communication strategies. I get a lot of questions about the digital transformation. Today, I’ll share insights I’ve lear…

If, like me, you have been lucky enough to have continued working during the lockdown period, you have probably never been busier. No early morning virtual workouts or goat yoga for me, nor binge-watching Tiger King. However, I have managed to get hooked on BBC2’s Make Your Home Perfect, which in a roundabout way led me to this quote from architect Frank Lloyd Wright,…