The fast-food giant has struggled to quickly serve customers as it has added new items to the menu, like all-day breakfast. Easterbrook acknowledged that McDonald’s needed to work towards “net simplification,” or reducing the complexity of the menu and operations as the chain introduces new items and services.

Hollis JohnsonMcDonald’s is hoping that new tech can help speed up service.

According to Easterbrook, McDonald’s recent investments in technology could be the chain’s saving grace.

However, new technology also creates more complexity at the chain. Just as a menu need simplification, Easterbrook said the company’s technology also needs to be simplified — something that could prove to be difficult as McDonald’s implements new tech intended to speed up service.