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I am also on a mac and have had the same exact problem. I've even uninstalled/reinstalled the program, yet I am still getting stuck on step 4 of unpacking the refresher... Any suggestions would be greatly appreciated

I had this same issue when installing it on a MacBook Pro, what you'll need to do is uninstall the program and when you unpack it again you cannot put it into the Apps folder, I'm not sure why, but for some reason when it's installed to the Apps folder it isn't allowed to update. I just put it in a folder on my desktop and it works fine now, so hopefully that will work for you as well.