The S's of Corporate Travel - Taken from our FREE Business Travel Glossary

Service Level Agreement (SLA)

A service-level agreement (SLA) is defined as acommitment between a travel managementcompany and the customer that outlines theminimum service standards to be delivered.Typically SLAs include response times, accuracy,customer satisfaction and other metrics thatindicate quality and availability.

Single Sign-on (SSO)

Single sign-on is a user authentication service thatpermits a user to use a single login such as nameand password, to access multiple applications, sousers only have to log in once, instead of logginginto multiple websites.

Split ticketing

Split ticketing is the practice of splitting a ticket at apoint that occurs on the journey. This technique canbe used on some airline and rail tickets to reducethe ticket cost.

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About Danielle Martinez

Danielle is our marketing coordinator and loves nothing more than creating thought provoking and interesting content to help our customers with business travel. Feel free to contact Danielle if there is anything you’d like to see covered within our business travel blog, she’d love to hear from you!