<span lang="en">Good evening,
I'm doing two collections of type Offline ( " Platform " and " Social and Commercial Client " ) .
Until Friday it was working perfectly . But today , Sunday, when I was re-access the offline mode, error appears I am without internet connection . Nothing has changed in the questionnaire and now no longer accepts make collections offline.
What is going on?</span>

Best answer

95% of the time issues with offline are due to an incompatible feature in the survey, so the first step will be to take a look at your survey and make sure that all questions and features are ok for use with offline. We have a complete list of compatible features here:

I’ve also taken the liberty of opening a ticket for you in ZenDesk so one of our agents can take a look at your specific survey and try to get you up and sorted right away! Thanks so much for reaching out to us!