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Archive for November, 2013

When out in the field, your goals are clear –quickly capture information about the damaged vehicle and help the insured feel confident about the claims process. That isn’t easy when your hands are full of devices—cameras, phones and maybe even a laptop. And it doesn’t get any easier back in your office when you’re manually transferring […]

As consumers’ service delivery expectations continue to evolve, opportunities now exist for insurers to expand their repair shops network which provides not only an increased customer choice, but can also help to manage costs, reduce cycle times from First Notice of Loss (FNOL) through completion of vehicle repair. The industry is beginning to embrace all […]

Chicago, IL and San Antonio, TX December 14, 2012 – CCC Information Services Inc. announced today that it has signed a definitive agreement to acquire Injury Sciences LLC, the leader in providing insurance carriers with scientifically based analytic tools to help identify fraudulent and exaggerated injury claims associated with automobile accidents. CCC is the nation’s leading […]

The average consumer today has an auto accident once every seven to 10 years, offering auto insurer’s limited interaction with consumers outside of potential policy questions, bill time, and sometimes through other services such as banking. However, the real moment of truth for the insurer is at the time of an accident, making claims handling […]

It was not long ago that non-DRP (Direct Repair Program) shops were unable to electronically exchange estimates, supplements, and digital images with the insurance carrier. And while Direct Repair Programs have traditionally worked, it did not come without limitations. Many consumers opted for outside shops based on things like brand recognition, location preference, or personal […]

The national industry average for repair costs so far in 2013 (through Q3) have risen nearly 3 percent from the same period in 2012, an increase consistent with those seen annually before the recession, where repair costs rose between 1 and 3 percent annually between 1997 and 2007. The numbers continue to build on the […]