As our teams, residents, friends, and communities pull together and
in the midst of the disasters brought on by Hurricane Harvey,
communication is key to moving forward from the heartache that was
left behind. Our community team members are working tirelessly to
help reshape and rebuild for residents and for their own
families.

In an effort to assist our teams with those communications, we will
keep this page as up-to-date as possible so Milestone associates
and residents can not only be kept abreast of community operations,
but also to provide valuable resources, information, and
opportunity to support one another and come together in light of
this tragedy.

The following information is intended as a resource for all
residents and associates living and working at a Milestone Managed
communities in the Houston area.

Silverado is now accessible by vehicle. All residents may begin the
process of inspecting their apartment and personal belongings.
Milestone team members are currently entering all apartments as a
part of our Hurricane Harvey damage assessment process. We are in
the beginning stages of the process and will provide additional
information related to clean-up and recovery as it becomes
available.

We are continuing to establish a temporary office at Silverado and
will provide updates as soon as possible. Please continue to
contact the temporary office at The Retreat at Eldridge.

9/7/2017 2:07 pm: Silverado Damage Assessment Notice
of Entry

The Milestone Management team will begin entry to conduct damage
inspections today, September 7th, 2017, in all accessible
first-floor apartment homes.
If you have not already, please contact us to discuss your lease at
the temporary office. An in-person meeting is a preferred method,
however, if you’re unable to visit you may email or call.

Thank you for your patience and cooperation as we work through our
assessments and assistance. Please know that we are working
diligently to set up an onsite temporary office at
Silverado.

9/5/17 4:50 pm Water Restriction Lifted: Cimarron
Parkway

At this time, full sanitary sewer service has been restored in
Harris County MUD 81. You may resume normal water and sewer usage.
The water in Harris County MUD 81 has been and continues to be safe
to drink. http://www.hcmud81.com/

9/5/17 4:45 pm Inaccessible: Silverado
Apartments

Silverado Apartments continues to be inaccessible due to flooding.
However, all reports indicate the water is receding! Please
continue to contact the temporary office at The Retreat at Eldridge
for assistance.

All residents may begin the process of inspecting their apartment
and personal belongings. Milestone team members will be entering
all apartments on an emergency basis as a part of our Hurricane
Harvey damage assessment process. We are in the beginning stages of
the process and will provide additional information related to
clean-up and recovery as it becomes available.

9/4/17 7:45 pm Office Hours: September 5th -
8th

All Milestone managed communities will be open 9 am - 6 pm this
week. Silverado and The Enclave at Cypress Park residents, please
use the temporary locations.

Silverado: The Retreat at Eldridge located at 2323 Eldridge
Parkway, Houston, Texas.

The Enclave at Cypress Park: The Legends at Park Ten located at
15000 Park Row Dr, Houston, Texas

9/3/17 10:57 am Next Steps: Silverado and The Enclave at
Cypress Park

Due to continued flooding and current recession estimates, all
Silverado and The Enclave at Cypress Park residents are being
released from their lease.

Please visit the temporary office locations to meet with our teams
so we can expedite contract release forms and discuss transfer
options. Our priority is to place all residents in another
Milestone community. Please expect limited availability and the
options to expand to other areas of Houston.

Residents who choose to relocate to a non-Milestone community will
receive security deposit refund information in addition to contract
release forms.

9/3/17 10:27 am Silverado Mandatory
Evacuations

Located in a mandatory evacuation area, Silverado Apartments may
not be accessible by boats. Residents are asked not to return to
the area at this time. Please continue to monitor the news for the
latest information.

Both communities continue to be flooded and are inaccessible. All
residents are encouraged to visit the temporary offices. Previous
updates list locations and contact methods.

9/2/17 11:20 pm New Evacuation Orders in West
Houston

A mandatory evacuation order has been issued for flooded homes
south of I-10, north of Briarforest, east of reservoirs and west of
Gessner. Centerpoint will turn off electricity to inundated homes
in the zone starting 7 a.m. Sunday. Electricity will not be turned
off to unflooded homes.

9/2/17 3:37 pm Support Update: Silverado and The Enclave at
Cypress Park

Please see the previous update for all contact methods. Staff
members will be onsite at the temporary locations during the
following hours:
9/2/17 - Until 5 pm
9/3/17 - 1 pm - 5 pm
9/4/17 – 12 pm – 4 pm

9/2/17 2:10 pm Support Update: Silverado and The Enclave at
Cypress Park

To expedite the process of assisting all residents in need, please
contact our team using the following methods.

Preferred method: In-person
At this time we encourage Silverado and The Enclave at Cypress
residents in need of assistance to visit the temporary offices in
person if you can safely do so. See 9/1/17 update for
locations. Staff is on hand until 5 pm today. Additional hours will
be posted as we receive them.

Email - First Contact
Residents that have not received assistance and are unable to reach
the temporary offices are asked to email (if possible) their
detailed information including name, address, and contact
information. Staff members are returning emails as quickly as
possible.

Phone - No Access to Email or Non-Urgent
Residents without access to email or who have already received
assistance are asked to leave a message. Staff members are
returning calls as quickly as possible.

The teams are working hard to assist all residents in need and
answer all inquiries at this time. Call volume and wait times at
our temporary offices are at a peak. Please anticipate delayed
response times. We appreciate the continued support and patience.
Please see 9/1/17 update for office locations.

Both communities continue to be accessible only by boat. We do not
have water level updates for buildings at this time.

9/1/17 7:02 pm The Enclave at Cypress Park Temp
Office
The Enclave at Cypress Park team has mobilized at The Legends at
Park Ten located at 15000 Park Row Dr, Houston, Texas. Limited
staff will be available to assist residents with relocation needs,
questions, and general assistance. We appreciate your patience
during this time as we have limited resources and associates to
assist. Associates will be available to assist at this location
indefinitely, beginning 10:00 am 9/2/17.

9/1/17 6:56 pm Silverado Apartments Temp
Office

The Silverado team has mobilized at The Retreat at Eldridge located
at 2323 Eldridge Parkway, Houston, Texas. Limited staff will be
available to assist residents with relocation needs, questions, and
general assistance. We appreciate your patience during this time as
we have limited resources and associates available due to the
Hurricane Harvey. Associates will be available to assist at this
location indefinitely, beginning 10:00 am 9/2/17.

9/1/17 6:54 pm Evacuation Update: Silverado
Apartments

Mayor Sylvester Turner has strongly
requested voluntary evacuations of certain homes in West
Houston as the water release at Addicks Reservoir continues.
Only residents with water currently in their homes are asked to
leave.The evacuation zone is south of Interstate
10, west of Gessner Road, north of Briar Forest Drive and east of
the reservoirs.
This may be upgraded to mandatory evacuations due to health
concerns and levy releases.

9/1/17 1:30 pm Water Restriction: Cimarron
Parkway

The water system is operating normally. The water is safe to drink
and to use for cooking.

However, a sanitary sewer pipe line has been compromised at the
Cinco Regional Wastewater Treatment Plant, which provides sanitary
sewer service to Harris County MUD 81. For the time being, please
ONLY use water for drinking, cooking, or restroom facility
purposes. Please DO NOT use extra water for SHOWERS, BATHS,
LAUNDRY, or DISHWASHERS at this time. The Plant's operator, Si
Environmental, and engineer, BGE, Inc., are investigating the
situation, and we will provide additional information as it becomes
available. http://www.hcmud81.com/

Online leasing has been suspended to allow time for damage
assessment and inventory review. Once the task of relocating
current Milestone residents is complete, online leasing to the
public will resume.

8/31/17 Relocation information: Houston
Milestone Managed Communities

Residents that live in apartments we have deemed uninhabitable may
relocate on the property to another Milestone managed apartment or
be released from the lease contract. No fees or penalties are
associated with either option. Currently, our teams are at the
beginning stages of the damage assessment process. Once we have an
accurate inventory of available apartments, relocation plans can
begin.

Rent late fees charges are currently suspended through 09/10/17 for
all Milestone Houston residents.

8/31/17 Office remain closed: Silverado, The
Enclave at Cypress Park

Office remains closed as it is not safe for vehicles to access the
community. Once flood water has subsided enough for our associates
to reach the property safely, the office will open. Although our
team is not on the property, we are actively working with our
construction vendors for a clean-up and recovery strategy.

Milestone team members will be entering all first-floor apartments
on an emergency basis as a part of our Hurricane Harvey damage
assessment process. We are in the beginning stages of the
assessment and will provide additional information related to
clean-up and recovery as it becomes available. We appreciate your
patience during this process.

8/31/17 Office now open: Park at Northgate, The
Retreat at Eldridge, The Villas at Shadow Creek

With limited staff, our office has resumed business during regular
office hours. Please understand delayed response times to inquiries
and requests over the coming days. We will continue to send updates
via the Resident Portal and email system.

8/31/17 Insurance information: Foundations at
Austin Colony, Foundations at Edgewater, Foundations at River Crest
and Lions Head, Regency at First Colony, The Legend Park Ten

If you have chosen the property’s preferred provider, eRenter Plan,
and have obtained personal property coverage and have questions,
please call (888) 205-8118.

If you did not obtain personal property insurance with our
preferred provider and selected a provider of your choice, please
contact them directly.

If you have chosen the property’s preferred provider, Resident
Shield, and have obtained personal property coverage and have
questions or wish to file a claim, please go online or call the
number below.

If you did not obtain personal property insurance with our
preferred provider and selected a provider of your choice, please
contact them directly.
QBE Claims Service Center - 7 Days, 24 Hours -1-800-822-2997 or
www.qbena.com

8/29/17 Offices remained closed: Silverado, The
Enclave at Cypress Park, The Villas at Shadow Creek, Park at
Northgate, The Retreat at Eldridge

Due to current weather conditions and ongoing flooding in the area,
our community team is not available. Please anticipate a delay in
communication and response times over the coming days. We
will continue to send updates via the Resident Portal and email
system.

With limited staff, our office has resumed business during regular
office hours. Please understand delayed response times to inquiries
and requests over the coming days. We will continue to send updates
via the Resident Portal and email system.

8/28/17 Offices Closed: All Houston Milestone
Properties

Due to hazardous conditions, the office will remain closed until it
is safe to for the associate to return.