KAVELOZ

KAVELOZ

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OBJECTIVE
To venture into an arena that will benefit from my English and Spanish expertise in both the spoken and written word.
EDUCATION
ROCHESTER INSTITUTE OF TECHNOLOGY Rochester, NY
Bachelor of Science and Administration, Class of ‘03
§ Dual Majors in International Business & Business Administration
§ Minor in French
§ Concentration in Marketing
LANGUAGES
Fluent in English, Spanish and French
COMPUTER EXPERIENCE
§ Microsoft Office & Front Page
§ Visionnaire
§ FileMaker Pro
§ Internet Research – ABI Inform, Business Source Elite, Hoovers
WORK EXPERIENCE
May 2006 – Present CooperVision, Inc Rochester, NY
INTERNATIONAL SALES SUPPORT
§ Maintain and properly handle over 50 Latin American and Caribbean contact lens distributors
§ Handle all issues that may arise with order and shipments in the account’s native language
§ Process proper documentation for shipments to effectively pass though customs to destination country
Oct 04 – Present CooperVision, Inc. Rochester, NY
CUSTOMER SERVICE REPRESENTATIVE
§ Devise solutions to address the needs of the broad client spectrum
§ Maintain working knowledge of all products and services the company may offer
§ Handle over 120 calls daily, exceeding group call statistics
§ Head special clients and handle all international calls and issues
Sep 03 – Aug 04 Sutherland Group Ltd. Rochester, NY
SALES AND SERVICE REPRESENTATIVE, INTUIT CTG
§ Handled over 40 contacts per day, leading performance standards for the group
§ Served as Communications Committee Liaison between Intuit CTG and The Sutherland Group, Ltd.
May 02- Aug 02 Ministry of Foreign Relations St. Domingo, Dom. Republic
SUMMER EVENT COORDINATOR
§ Aided in the planning of the XI Vice-Ministerial meeting for the Free Trade Areas of Americas (FTAA), coordinating between delegates of over 20 countries
§ Aided in the planning of the Post-Doha agreement conference for the World Trade Organization (WTO), coordinating between delegates of all the Caribbean Nations
§ Assisted in the Dominican Republic’s funding approval process for the WTO
§ Screened applicants, and trained volunteers to in logistical functions
§ Translated New Trade Agreements and meeting minutes from English to Spanish and vice versa
§ Serve as interpreter between head delagates in the Dominican Republic and delegates from the World Trade Organization and the Eurpean Union