Customer Case Study: Cymryd Rhan

Care and Social Services organisation Cymryd Rhan needed a reliable supplier for their telecommunications needs, and Onecom were able to provide them with all they required.

THE CHALLENGE

With previous suppliers, Cymryd Rhan had found that managing their account involved spending an excessive amount of time on paperwork and trying to find the ‘right’ person for their query.

They were keen to find a partner that would simplify the relationship and provide them with a contact who they could rely on, regardless.

THE SOLUTION

Through Onecom, Cymryd Rhan have a specialised Business Development Manager and desk-based Account Manager, tasked with managing every aspect of their mobile and fixed line solutions.

THE RESULT

Onecom’s style of account management has been a success with Cymryd Rhan, who see Onecom as a one-stop shop for their telecommunications needs. Alongside daily support, regular reviews and meetings are held; proactive and cost effective suggestions are frequently offered to optimise the account, making it clear that the customer’s needs are at the heart of the relationship.

Following nearly 4 years of working together, simplicity and dedication remains a key differentiator in the market and is the reason that the relationship between Cymryd Rhan and Onecom continues to flourish.

CLIENT TESTIMONIAL

“I’ve found Onecom very pro-active, useful and responsive to any queries I’ve had” – Davina Hutchinson, Head of Finance

Telecoms are a core part of every business. Talk to Onecom on 03300 24 00 00 or visit onecom.co.uk.