IPCC Enterprise Gateway Deployments: Autoconfiguration fails

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Autoconfiguration fails

Problem Summary

The Unified CCE Enterprise PG PIM fails to provide autoconfiguration from the child to the parent. For example, the PIM fails to autoconfigure a skill group configured in the child. Similar errors are seen while adding agents.

Error Message

In the case of a Skill Group, look for the following type of errors in the autoconfig error log file pimn_AutoConfigError.txt under icm{cust}{PGn[A|B]}:

2008/01/15/ 14:16:43: Config update error on ADD of SKILL GROUP PID=5009 PerNum=993 Ent Name='AAS_PG10A_SG_993' PerName='gee999' A Skill Group is already defined for this peripheral with the name that was entered.

In the case of agents, correct the agent firstname and lastname to have only letters, numbers, dot ("."), and underscore ("_") in the child.

In the case of skill groups in the parent configuration, delete all skill groups on that peripheral that are deletable; that is, they do not have a circle with a line through it on them. Or, in the case of agents, delete all agents on the peripheral that are deletable.

Delete all the permanently undeleted objects from the Deleted Objects tool in Unified ICME Configuration Manager.