After my horrible experience with the EP35 DS4 (I believe) and the cold boot issue which was never resolved and which one day just wouldn't boot anymore I've pretty much decided to avoid them when possible. It would have been different had they actually fixed it but from what I understand it was an issue for people for numerous years.

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According to USPS tracking number, it was scheduled to be picked up on the 1st of december which did happen. However, it's the 11th today and according to the USPS site, it's still in the US. Has not arrived to Canada yet. Not only Gigabyte has a horrible customer support, they are also super slow and use cheap means of shipping.

I have RMA'd to MSI, EVGA, Antec twice and they all used well know carrier services, instead of national postal services.

According to USPS tracking number, it was scheduled to be picked up on the 1st of december which did happen. However, it's the 11th today and according to the USPS site, it's still in the US. Has not arrived to Canada yet. Not only Gigabyte has a horrible customer support, they are also super slow and use cheap means of shipping.

I have RMA'd to MSI, EVGA, Antec twice and they all used well know carrier services, instead of national postal services.

According to USPS tracking number, it was scheduled to be picked up on the 1st of december which did happen. However, it's the 11th today and according to the USPS site, it's still in the US. Has not arrived to Canada yet. Not only Gigabyte has a horrible customer support, they are also super slow and use cheap means of shipping.

I have RMA'd to MSI, EVGA, Antec twice and they all used well know carrier services, instead of national postal services.

It is likely sitting at the border. or just cleared late.

What you want to hope is that they don't/didn't at the border assess it a charge due to the package and documentation not being filled out indicating its a warranty return from RMA

Some dumb*** companies like Razer send stuff back from RMA's and don't mark its a RMA repair and you get hit with the fees, had this happen in our home with Razer products within the last 3 months.
We just refused it and they didn't like it but thats to bad.
I am not taking the time to "reclaim" anything like that on rebate forms to gov't depts., they can send it correct in the first place.

According to USPS tracking number, it was scheduled to be picked up on the 1st of december which did happen. However, it's the 11th today and according to the USPS site, it's still in the US. Has not arrived to Canada yet. Not only Gigabyte has a horrible customer support, they are also super slow and use cheap means of shipping.

I have RMA'd to MSI, EVGA, Antec twice and they all used well know carrier services, instead of national postal services.

ok with your USPS track# punch in @ canada post to speed up clearance also check box to notify

Sooooo.. I'm assuming the issue has been partly resolved so far? Soz, but the thread is 8 pages long lol. I'm intrigued by this as I've never had to RMA anything in my life and also the fact that one of my co-worker who's an avid fan boy to branding always bang on about how Gigabyte is the best blah blah and if I'm honest it just goes out the other ear.

What you want to hope is that they don't/didn't at the border assess it a charge due to the package and documentation not being filled out indicating its a warranty return from RMA

Some dumb*** companies like Razer send stuff back from RMA's and don't mark its a RMA repair and you get hit with the fees, had this happen in our home with Razer products within the last 3 months.
We just refused it and they didn't like it but thats to bad.
I am not taking the time to "reclaim" anything like that on rebate forms to gov't depts., they can send it correct in the first place.

Thats why I avoid that joint to.

thats exactly what happened to me with a gigabut rma
got stuk @ border and i had to pay cause they did not mark it as rma