FAQ

REGISTRATION QUESTIONS

How do I Register?

Registration is available online (if not sold out) for any of our events by visiting ourTour Stops page. We do not accept phone entries.

What do I do if I cannot participate once I have registered?

All registrations are non-refundable and non-transferable. Once we receive and accept your entry, you will not receive a refund. If you cannot participate, you may not give or sell your number to anyone else and entry fees will not be transferred from year to year.

Registration Confirmation- How do I know if I am registered?

You can confirm your registration by signing into your Active.com account and viewing your current registrations. Please Note: Final confirmation/information will be emailed to participants within 2 weeks before the event.

Can someone else pick up my race material?

All participants must pick up their own race materials. Photo I.D. is required. Race materials will not be mailed.

What do I receive with my registration?

Each registered participant and finisher will receive the following:

Race number, official timing device, technical T-shirt and swag bag to be picked up at the Health & Fitness Expo.

Water, Sports Drink & Sport Gel along the course

Refreshments and water at the start and finish lines

Entertainment stages with live music and cheerleaders from start to finish

Finisher’s medal when you cross the finish line

Post Race Concert

Downloadable finisher’s certificate post race

Predicted Finish Time- how do I change once I’m registered?

Before the event deadline: If you would like to change your corral/predicted finish time for your race, please email Customer Service and provide your request along with your first name, last name, new predicted finish time and the mailing address that you registered with.

After the event deadline: If your training has gone better than expected, and you would like to move up to a faster corral, pick up your race number at the Health & Fitness Expo and then proceed to the “Corral Change” table to be re-assigned to the appropriate corral. To move back to a slower corral, simply start in that corral on race morning. No official corral change is necessary.

Race Changes

Switching from a LONGER distance to a SHORTER distance

Before theevent deadline:If you would like to switch from alonger distanceto ashorter distance, simply email this request along with your first name, last name, the mailing address that you registered with, and your new predicted finish time toCustomer Service.

After theevent deadline:If you decide to switch from alonger distanceto ashorter distance, simply show up to the half Marathon start line on race morning and your timing tag will reflect the change. You can visit the corral change table in the Check-In area of the Expo for information on the appropriate corral to start in.

Switching from a SHORTER distance to a LONGER distance

Before theevent deadline:To upgrade from ashorter distanceto alonger distancesimply email this request along with your first name, last name and mailing address registered with, and your new predicted finish time to Customer Service. The early upgrade fee is $10 plus the cost difference between the desired distance’s current fee and the fee that was paid at the time of the original registration. (processing fee is not used in calculating price difference)

After theevent deadline:If you would like to switch from ashorter distanceto alonger distance, you will need to pay an upgrade fee at the Expo. Please pick up your assigned race number and proceed to the “Solutions” table. You will be charged $10 plus the cost difference between the desired distance’s expo fee and the fee that was paid at the time of the original registration. (processing fee is not used in calculating price difference)

We do not offer registration transfers from individual distances to the Relay or from the Relay to the individual distances.

GENERAL INFORMATION

Race Timing

Race timing is by Sportstats using chip on the bib technology which will automatically record participants’ times at the start, at certain splits along the courses and at the finish. Sportstats will be using disposable tags, glued onto your race bib, which allows you to walk away from the finish without the need to have your tag collected.

Please Note: All participants in the race must wear their race bib with the tag intact in order to have their times recorded. No bib = no time! Please make sure the race bib is pinned at torso height at the front and is visible throughout the race.

Runner Tracking

In 2018, we have an all new app that includes real time-runner tracking. Share this with your friends, family and fans so they can track your progress on race day. Clickhereto download our new app or go to your Apple or Android app store.

Please note that we no longer offer SMS Runner Tracking.

Port-a-Pottie Locations

There will be port-a-potties at the start and finish lines as well as approximately every 2 miles along the course.

Minimum Age Requirement

You must be at least 18 years old to participate in the Marathon and 12 years old to participate in the Half Marathon.

For European races,you must be 17 years old to participate in the Half Marathon.

Are bikes, rollerblades, or strollers allowed on the course?

No dogs, in-line skates, strollers, skateboards, or bikes will be allowed on any part of the course. This is for everyone’s safety!

Is the course walker friendly?

Most Rock ‘n’ Roll Marathon Series courses are walker friendly. We just ask that all participants train in an effort to complete the course within the course time limit.

Is this event a Boston Marathon qualifying course?

All Rock ‘n’ Roll Marathons are certified courses and a “qualifier” for the Boston Marathon.

Is there a course time limit?

POST RACE INFORMATION

Awards: If I win an award, can I pick it up on race day?

All age group award are awarded to the top three finishers in each division for the Marathon and Half Marathon. Awards can be claimed at the Awards Ceremony at the post-race festival. Awards will be mailed by request only and requests must be made within 30 days of the race. Awards will not be mailed after 30 days.

Finisher’s Certificate

All finishers will be able to download their finisher’s certificate on the Results page of the race website within 5-7 days after the event.

Race Photos

All finishers will be able to view and purchase their photos from the event on the Results page of the race website within 5-7 business days after the event.

What if my results are missing or inaccurate?

Please submit aresults correction requestand our timing company will look into your claim. Corrections will be updated on a weekly basis.

What if my Garmin is slightly more than the official race distance?

On race day, if the distance shown on your Forerunner is slightly more than the official race distance, it just means you weren’t cutting corners—quite literally. According to the IAAF (International Association of Athletics Federation) course measurement guidelines (pg. 20), a road race course is defined by the shortest possible route a runner could take without being disqualified.

For most races, a certified measurer rides the course on a bike, staying near the curb and taking every available tangent. This ensures that all runners will run at least the declared race distance. After the race, if Forerunner shows that you ran a little farther, this just accounts for extra steps you took to run around others participants, hit a water stop or stay to the middle or outside lane.

What if I lost a personal item at the Health & Fitness Expo or at the Start of Finish Line?

Lost items that were found and turned in will be returned to the Rock ‘n’ Roll Marathon Series office after the event. Please allow 1-2 weeks for transit time and inventory.

If you would like to follow up on a lost item, please contactour Customer Service department. Please Note: The Rock ‘n’ Roll Marathon Series is not responsible for lost or stolen items.