Federal investigators have accused T-Mobile of billing customers for hundreds of millions of dollars of services they never wanted or, in some cases, received. Customers said they want their money back.

THE TROPICAL STORM THREATENING TO MAKE LANDFALL JUST IN TIME FOR THE HOLIDAY. QUICK SHE MAY BE PAYING FOR CELL PHONE SERVICE SHOULD NEVER USE. CREXENDO INVESTIGATION IS FOCUSING ON T-MOBILE AND MILLIONS OF CUSTOMERS. KISHA HENRY IS LIVE WITH CONCERNS ABOUT WHAT IS CALLED CRAMMING. MILLIONS OF DOLLARS MADE BY CHARGING UNSUSPECTING CUSTOMERS FOR SERVICES THEY SAY THEY NEVER USE. THEY SAY IT IS NOT THEIR FAULT. IT IS NOT FAIR. THEY WORK SO HARD TO PROVIDE FOR THE KIDS AND THEN THEY GET NICKEL AND DIME. SHE AND HER FAMILY HAVE BEEN CRAMMED WITH CHARGES FOR SERVICES THEY NEVER USE. I STILL HAVE 100 OR $150 FOR CHARGES I END UP PAYING BECAUSE I NEED PHONE SERVICES. SHE IS ONE OF MANY CUSTOMERS T-MOBILE IS ACCUSED OF SCAMMING. SHE PAID AN EXTRA 10 TO 20 YEARS FOR A HOTSPOT AND TABLET SHE NEVER USES. I WAS PAYING WITH MY LITTLE APP ON T-MOBILE. T-MOBILE HAS ALL THE ADVERTISEMENTS IN THEIR TAKING CUSTOMERS FROM OTHER CARRIERS AND PAYING OFF THEIR TERMINATION FEES AND I AM THINKING SO THAT IS HOW THEY CAN AFFORD TO BE ABLE TO PAY OFF ALL THESE TERMINATION FEES BECAUSE THEY HAVE THESE BOGUS CHARGES. T-MOBILE SAYS -- THEY BLAME THE THIRD PARTIES FOR THE CHARGES. THEY DID NOT HAVE A TRUE ANSWER FOR ME. THEY HAD NO IDEA HOW THIS EXTRA NUMBER OR CHARGE FROM THIS HOTSPOT OR TABLET THAT NEVER EXISTED GOT MY BILL. THESE CUSTOMERS SAY THEY WANT THEIR MONEY BACK. THEY ARE TAKING AWAY OUR HARD-EARNED MONEY. WHAT CAN YOU DO TO PROTECT YOURSELF? YOU CAN CHECK EVERY SINGLE ITEM ON YOUR BILL. ALSO ASK YOUR SERVICE WRITER ABOUT POSSIBLY BLOCKING ALL THIRD-PARTY CHARGES. LAST BUT CERTAINLY NOT LEAST DO