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City of Alexandria Announces Parking Adjudication Program Enhancement

News Highlights:

The City of Alexandria will begin a pilot parking adjudication program enhancement in March.

In addition to the standard in person and by mail options for contesting citations, vehicle owners will be offered a variety of online adjudication options, including video web conferencing and teleconferencing.

Effective Monday, March 19, the parking adjudication office will move to a new location in City Hall and walk-in office hours will change on Monday, March 26. The old office will cease operations on Thursday, March 15, and Parking Adjudication will be closed for the move on Friday, March 16.

As a reminder, vehicle owners must contest parking citations within 10 days of the citation issue date.

More Information:

The City of Alexandria will begin a new pilot parking adjudication program enhancement in March for vehicle owners who have received and wish to contest parking citations. As with the existing program, only the legally registered vehicle owner may contest a citation.

This new program enhancement will include an updated online adjudication request system, in which vehicle owners will be allowed to view a photograph of the violation (if one is available) and be given the option of requesting an online administrative review. Vehicle owners choosing a review may:

Fill out an online form, upload supporting documentation, and receive a response by email;

Request a video web conference; or

Request a teleconference.

The second and third options will allow vehicle owners to attend a hearing without appearing in person at the parking adjudication office. Vehicle owners requesting an online hearing will have the following options:

Two-way video conferencing between the vehicle owner and adjudication staff;

Online teleconferencing between the vehicle owner and adjudication staff using a regular telephone; or

Online teleconferencing between the vehicle owner and adjudication staff using Voice over IP (VOIP).

The online hearing program is compatible with most operating systems and with some mobile devices. Two-way video conferencing will require a webcam, microphone, and speakers. Voice conferencing with VOIP will require a microphone and speakers. Voice conferencing with a telephone requires only a telephone and a computer.

Vehicle owners requesting online hearings will be allowed to choose three potential dates and times for their hearings. Parking Adjudication will then schedule the “best fit” based on staff availability and send the vehicle owner an email notification of the hearing date and time, and provide instructions for accessing the online hearing program.

The City will continue to allow vehicle owners to submit adjudication requests by mail. However, the 10-day adjudication limit described above will apply. The vehicle owner must present his or her driver’s license (or a copy thereof for mailed requests) and supporting documentation when contesting a parking citation. Hard copies of all documents must be mailed with the adjudication request or provided to the adjudicator and will become part of the adjudicator’s permanent records, which can be audited.

There is a $10 charge if the ticket is upheld. There is no fee if the ticket is waived based on the evidence provided.

In addition to the program options, the office location and hours are changing. On March 19, the Parking Adjudication Office will move from its current location at 421 King Street, Suite 500 to its new location at 301 King Street, Room 1700. The old office will cease operations on Thursday, March 15, and Parking Adjudication will be closed for the move on Friday, March 16. With the expansion of online options, during the week of March 26, walk-in hours will change from the current schedule (Monday through Friday, 9 a.m. to 2 p.m.) to a revised schedule offering walk-in service on a first come, first serve basis on Tuesdays and Thursdays, from 10 a.m. to 3 p.m.

In accordance with Ordinance Number 4739 adopted by City Council on October 15, 2011, vehicle owners will have 10 days from the date of issue to contest a citation, as opposed to the current process, which doesn’t have a deadline.