Frequently Asked Questions

Some things require just a bit more explanation...

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01

Who will I work with?

As a client, you are assigned an experienced33VincentExecutive Assistantto make your life easier. This person caters to your unique needs, based on consultative discussions, and taps into our broader team’s skills and knowledge to get the job done well.​

02

How do you match me with my Executive Assistant?

Our process is consultative and unique to you, the client. We dig into what you need help with, brainstorm ideas of how we can support you, then play matchmaker to pair you with the Executive Assistant with the right skill set.

03

What types of tasks can my Executive Assistant do for me?

We are a 100% virtual team that offers custom services which support a variety of needs that fall under these categories: email management, travel planning, customer service, CRM support, calendar management, and project & event management.

04

Where do your Executive Assistants live and work?

As a 100 percent virtual company, our team lives and works across the U.S.

05

Who do I talk to if I have questions about your business or feedback on my Executive Assistant?

Our Director of Client Success exists to make your life easier. She fields client requests and communicates them to the 33Vincent leadership team who will promptly address any questions you may have! She will also proactively connect with you on a periodic basis to request feedback and ensure you’re receiving the quality support we stand for.

06

How do you train your Executive Assistants? Review their performance?

Before any Executive Assistant is considered for our team, they go through a six point screening process as well as an eight phase training program. As you can tell, we’re really picky about selecting the best talent for our clients. As they get started, they are reviewed on a 30, 60, and 90-day basis and regularly from that point forward. We also use a variety of tools to monitor and mentor each Executive Assistant throughout their partnership with us and our clients.​

07

Do your Executive Assistants know how to use the tools I am using?

Since our clients use such a wide variety of tools, we already have a solid grasp on what's available and what works best. But, if for some reason your Executive Assistant isn't already familiar with what you are using, he or she will be a pro in no time.

What matters most is this: the system we build for you is meant to lessen the burden of delegation. Our goal is to remove the common objection of "it'll be faster if I just do it myself."

08

Can my Executive Assistant support my teammates as well?

We are able to work with individuals or small teams within an organization. Depending on the needs of the group, a team can either share an Executive Assistant or have access to a small group of 33Vincent Executive Assistants who collaborate behind the scenes to ensure the utmost efficiency.

Ultimately, we will work with you to find the solution that best fits your needs.

09

Can my Executive Assistant look like an employee to others?

Not only can our Executive Assistants accommodate the use of an email address within your organization, in fact we often recommend it. An internal email address allows your Executive Assistant to appear as a member of your team, versus a third party consultant. Other virtual assistant agencies charge for this add-on service, but we offer and encourage the option at no additional cost.

10

How do you charge?

As a client, you pre-purchase time in blocks of hours. Initially, we provide a monthly time estimate which helps us determine the size of your first block. As we get in a working groove, we adjust your block size according to your usage, with a goal of invoicing you monthly. Invoice payment can be made by credit card, debit card or check.

Our Executive Assistants track time spent on all your projects, which draws down on your monthly block until it is fully utilized (see more on time tracking below).

11

What if I don’t use all of the pre-paid hours in a month?

Unlike other virtual assistant services, ours is not a “use it or lose it” model. Nickel and diming is not a concern of ours; we make it our mission to fulfill the hours you paid for. Any pre-paid time is good for up to 60 days from the purchase date.

12

If my support needs increase or decrease, how does that affect my hourly rate?

The more hours you use within a month, the more you save. Our pricing structure is set-up to reward loyal, returning clients, so rate discounts are activated as your hourly needs increase.

13

Are there any perks for referring your business?

​Yes, we always love referrals! 33Vincent nearly tripled in size in 2015, largely fueled by client referrals. This is not only a testament to the level of service we provide but also to our outstanding clients. We deeply appreciate client referrals and are pleased to offer a15% discounton your next block of hours after your referral purchases a block of their own.

14

How do you track your time?

​33Vincent is about more than ticking off your to-do list. We want to get better and faster in order to optimize your investment. We track our time down to the minute against your specific projects and tasks. All tracked time draws down on your pre-purchased block of hours, and you can receive a detailed monthly report that summarizes our work.

15

Will I see a breakdown of my time?

Yes, a breakdown of your time is delivered each quarter to provide transparency into what we're working on. Each report provides a categorical view of how your time was spent, along with hand-crafted insights on ways we've gotten faster and ways we can continue to improve. This information can also be given at any time you request it.

16

How do you handle last-minute requests?

In general, we do our best to avoid a situation that would call for a last minute request. That’s not to say they don’t happen. We do our best to meet your urgent needs, and your Executive Assistant can call on our broader team if needed.

17

Can you handle some ebbs and flows of my support needs?

One of our main goals is to provide you with flexibility, which informs everything we do, all the way down to our billing process. Our support can scale up and down as necessary, and of course, it’s always helpful to have advance notice of any changes in your hourly needs! If there is a sudden increase in your needs, our team dynamic can be of benefit - your Executive Assistant can call on our broader 33Vincent network as necessary.

18

Does my Executive Assistant work on weekends and/or holidays?

We try hard to protect the work/life balance of our Executive Assistants. However, if you have a one-time need for assistance on a weekend or holiday, we can work together to create a solution that works for all parties.

19

How do you handle sensitive information?

All of our Executive Assistants sign a confidentiality agreement before beginning work with our clients. Additionally, we store all sensitive information, including passwords and credit card information, on a double-encrypted, cloud-based platform. Rest assured, access to your information is limited to only the necessary team members.

20

Why shouldn't I hire a full-time employee?

Maybe you should. We are not for everyone. Those that work well with 33Vincent tend to value flexibility, don't want to wade through an extensive (and expensive) hiring process, and value the cost and time savings from avoiding having to provide benefits, many taxes, office space, equipment, paid-time-off, holidays, training, etc. We've actually run the numbers, check out our infographic.

21

How can I get started?

Get in touch. We will respond within 24 hours to help determine your needs and build a system to begin freeing up your valuable time.