Welcome to the Rémy Cointreau Career Portal.

Rémy Cointreau is a global group with a broad portfolio of liqueur and spirit brands, meaning a world of opportunity for you.
If you’re looking for a rewarding career somewhere that values the authenticity without sacrificing the creativity and the individuality, join us!

Job Description

Full responsibility for order management ensuring orders are processed accurately, within lead times and acknowledged to customer whilst ensuring special requirements such as advance booking slots, courier or special delivery are arranged and relevant details are communicated to logistics provider.

Work closely with the Finance team on a daily basis regarding credit hold orders taking care to ensure that changes to order values are communicated clearly and proactively.

Prepare and issue the daily sales report to the business at COP each day, and more frequently at month end and peak, taking care to ensure data is accurate and changes communicated clearly in a timely manner. Assist the Business Financial Analyst should any queries arise regarding pipeline and invoice reporting.

Manage the indirect supply process ensuring all documents are generated on time and at the agreed price. Manage the transition from direct supply to consignment for agreed customers.

Manage all customer and pricing master data on SAP ensuring 100% accuracy and all internal processes/controls are followed.

First point of contact for logistics provider (warehousing and transport) - work closely with key contacts, building strong relationships, to ensure SLAs are achieved. Lead performance reviews with Logistics provider.

Maintain all customer contact databases including invoice contacts, buying contacts and pricing contacts to be used for issuing official company communications.Prepare and issue an annual Customer Service Survey to gain feedback from external customers. Collate and present the results to the business.Monitor service levels across the Customer Service function on a monthly basis, updating the Supply Chain dashboard and analysing/reporting performance whilst highlighting trends and areas for improvement.Ad hoc project support, special processes and requests including private client and engraved sales.

Profile

Ideally you will have a strong background in Customer Service within a premium FMCG company. You must have very strong communication skills, both written and verbal, alongside meticulous attention to detail. You will be happy working in a fast paced environment within a small team.

You will be positive, upbeat and pro-active. A driven and motivated individual, you will be happy to work autonomously taking full responsibility for ensuring processes and internal controls are followed.

Our vision is to become a beacon of excellence which we believe will be achieved by ensuring our behaviours are in line with our values of authenticity, collaboration, courage, creativity, entrepreneurial spirit and passion. With this in mind, you will be fully supportive and demonstrative of the company values ensuring your behaviours are aligned at all times.

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