Your Medicaid ID Card Questions

What does the Medicaid ID card look like?

The card is plastic, like a credit card, and it has your name and Medicaid ID number on the front. Learn more by seeing a sample Medicaid card (PDF).

Will you send me a new Your Texas Benefits Medicaid ID card each month?

No. The card we send you is your everyday Medicaid ID card. You can keep using this card even if you change your medical or dental plan. We will not send you another Your Texas Benefits Medicaid ID card unless you ask us to send you a new card to replace one that has been damaged, lost or stolen.

Do I still have to renew my Medicaid?

If you have been renewing your Medicaid coverage, you will need to renew each time we send you a renewal application in the mail.

What if I lose my card? How can I order a Your Texas Benefits Medicaid ID card for me and my family?

If you are approved for Medicaid benefits, you can order a new card by phone or on the web.

Enter your user name and password. If you don't have an account click 'Create a new account'.

Click on 'Manage'.

Click 'Medicaid & CHIP Services' in the Quick Links section.

Click 'View Services and Available Health Information'.

Click the 'Medicaid Benefits' tab at the top of the page. Here you will be able to see who in your family has Medicaid coverage. The page also shows your plan and program name.

How will the doctor know which Medicaid program I'm in?

The doctor's staff can use your Medicaid ID number to see what Medicaid program you're in. Your doctor should always check to make sure you're covered by Medicaid.

How do I find my doctor's name and phone number? It is not on the card. Same with my dentist. How do I get this information?

If you get your services through Medicaid medical or dental plans, you can get the name and phone number of your main doctor or dentist by calling your plan. If you do not know your plan's email address or phone number, you can call to get this information. You also can get your plan's phone number and email address on the Your Texas Benefits website.

Enter your user name and password. If you don't have an account click 'Create a new account'.

Click on 'Manage'.

Click 'Medicaid & CHIP Services' in the Quick Links section.

Click 'View Services and Available Health Information'.

Click on the 'Medicaid Benefits' tab at the top of the page. Here you will find the name, phone number, and address for your main doctor. You also will be able to print a map and directions to your doctor's office.

NOTE:

- If you are 20 or younger, you will need to call your dental plan to find out about services or to get your dentist's phone number and email address.

- If you are 21 or older, you don't have a Medicaid dental plan. For answers to questions about Medicaid dental services, call your Medicaid medical plan.

How can I change my address and phone number?

You can make changes to your address and phone number by going to the Your Texas Benefits website. You can also make changes by phone.

After you do this, you will be shown a 'Getting started' page that will walk you through the rest of the process.

Don't forget: you must report changes to your case within 10 days of the change.

NOTE:

- If you are receiving Social Security benefits or SSI, you need to contact them first to update this information. If your address is not correct in the Social Security system, the wrong address will show up in our system too. Call the Social Security office at 1-800-772-1213 to correct your address. After that, you can go to the Your Texas Benefits website or call 2-1-1 to correct your address.

- We will not send you another Your Texas Benefits Medicaid ID card unless you ask us to send you a new card to replace one that has been damaged, lost or stolen.

How do I know if my child is due for a Texas Health Steps checkup?

Texas Health Steps will send you a letter when your child is due for a medical or dental checkup.

You also can find out if your child is due for a Texas Health Steps checkup by going to the Your Texas Benefits website.

Enter your user name and password. If you don't have an account, click 'Create a new account'.

Click on 'Manage'.

Click 'Medicaid & CHIP Services' in the Quick Links section.

Click 'View Services and Available Health Information'.

Click the 'Health Summary' tab at the top of the page.

What else can I do on the YourTexasBenefits website?

You can:

Fill out and submit an application.

Check the status of your application or your case.

See what special Medicaid services you can get.

Sharing Facts About Your Health Questions

How does sharing my Medicaid health records through a secure online website help me?

This allows your Medicaid doctors and other providers to look at your Medicaid health information through a secure online website. This will help them give you better care by knowing what treatment you've gotten in the past. It can also mean you get quicker care and fewer medical tests.

What kind of health information will be available through this website?

Your Medicaid doctors and other providers get to see information like the diagnosis and treatments you've gotten from other Medicaid doctors in the past.

Is it safe to share my health information online?

Your privacy is very important. Before any Medicaid doctor (or other providers) can view your health information, they must: