Frequently Asked Questions

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The health, comfort and quality of experience that our guests receive is our top priority. To help us provide the best possible experience during your visit, please review the following policies and spa etiquette guidelines:

If you need to cancel or change your reservation, we require 12 hours notice, so that we can arrange for other clients to take your place. If you are not able to provide 12 hours notice, and we are unable to fill the time reserved for you, a late cancellation fee of 50% of appointment fee will be invoiced to you. The full cost of service will be charged for no shows, or appointments cancelled within 2 hours of appointment time. Please contact the spa directly, or cancel / reschedule your appointment through your online portal, a minimum of 12 hours in advance of your appointment time.

Due to the risks of Covid-19, we ask that if you are ill or experiencing symptoms to please cancel your appointment, and notify the spa directly as soon as possible. We will waive our cancellation policy in these instances. You will be able to reschedule when period of 10 days has passed, and you can confirm symptoms have resolved. For detailed information, please visit our covid-19 information page.

(Please be aware that late cancellation and no show fees cannot be billed to your benefit plan and will be due prior to your next appointment. In the event that your missed appointment was booked using a gift certificate, the fee will be deducted from the balance of the gift certificate.)

It is our goal to provide a space of retreat and relaxation for our guests. Spa treatments and access to the spa amenities (outdoor hot pool, infrared saunas and relaxation lounges) are available to guests 16 years and older.

Exception: manicure and pedicure appointments are available to guests aged 6 – 16, when accompanied by a parent or legal guardian. For safety considerations, guests under the age of 16 are excluded from the use of the hot pool and saunas

Due to the massage regulations in British Columbia, your massage will only be eligible for an insurance receipt if you book in with one of our BC Registered Massage Therapists. To do this, please search availability for “BC Registered Massage” or request at the time of booking.

All other massage services, including personalized massage, are performed by our Spa Therapists, who are fully certified and experienced in massage. Our Spa Therapists have completed full massage diploma programs and are able to alter the service to meet your unique needs. Due to the fact that they are not BC Registered, they do not have a registration number to provide on the receipt and your massage will not be covered by insurance.

Please be aware the availability for BC registered massage is limited, and we recommend booking in advance to avoid disappointment.

Due to the capacity restrictions and physical distancing guidelines, due to covid-19, access to our change rooms, infrared saunas and hot pool are unavailable at this time. The price listed reflects the cost of providing the service. We have temporarily adjusted our massage prices, until we are allowed to fully resume operations of our full spa facility.

Taxes and gratuities are not included in the listed service price. Gratuities are appreciated by our team, however they are optional and up to the discretion of the guest.

We accept debit, Visa, Mastercard or Spa 901 gift cards for payment. Cash will not be accepted at this time.

Please be aware that we are unable to process third party gift cards (Spa Finder, Visa Gift, etc.) and are unable to direct bill for services or process WBC claims.

Insurance receipts for BC registered massage services will be issued to the individual who received the massage treatment, on the date the treatment took place. If paid for with a gift certificate, the receipt will reflect this payment type.

Please read our current Covid-19 information page for arrival information. Arriving late will limit the time for your treatment, thus lessening the effectiveness and enjoyment of the service. Treatments will end on time so that adjacent bookings are not delayed, and the full value of the service will be charged.

Our staff are professionally trained therapists who use draping techniques to ensure that your intimate areas are fully covered at all times during your appointment. If you are uncomfortable fully disrobing, we ask that you bring a comfortable pair of shorts to change into and communicate with your therapist so that you can fully relax and enjoy the services being provided. Spa 901 is not held responsible for any lost or stolen items.

No. Spa 901 is not commercially licensed by the BC liquor authority, therefore consumption of alcohol, cigarettes and cannabis products is prohibited. Please do not bring it with you or consume on our premise. For your enjoyment, following your time at the spa, our team is happy to recommend amazing restaurants within walking distance

We ask all guests respect the quiet enjoyment of others and limit noise level within our space. Cell phones and personal devices are to be turned off or to silent upon entering the spa to avoid disrupting the enjoyment of experience for other guests in the relaxation areas and in service.

We love our clients and show our appreciation through our in-house loyalty program, as well as with monthly spa promotions. We encourage you to sign up to our newsletter, or keep current on our website and social media channels to stay current with offerings at the spa. Discounts and promotional offers from Spa 901 cannot be stacked with one another or used toward BC registered massage or pre-packaged offerings.

Gift certificates can be redeemed toward any service, package or retail item at Spa 901, however can not be used to tip a service provider. Our service menu and pricing may change from time to time, and original purchase price of gift certificate will be honoured toward any service choices. Gift certificates are non-refundable and have no cash value.

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