TERMS AND CONDITIONS – EUROPEAN UNION

1. INTRODUCTION

1.1.This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the "Products") listed on this website (the "Website") to you if you are buying the goods and services in the US.

1.2.Before confirming your order please:

1.2.1.read through these terms and conditions (the "Conditions") and in particular our cancellations and returns policy at clause 12, the limitations of our liability and your indemnity at clause 16,

1.2.2.print a copy for future reference, and

1.2.3.read our privacy policy regarding your personal information.

1.3.By ordering any of our Products, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these Conditions as they may be modified or amended and posted on this website ("Website") from time to time.

1.4.We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.

2. ABOUT US

2.1.This Website is owned and operated by 11 Health and Technologies Limited (which we may refer to in these Conditions as "we"/"us"/"our"), a limited company registered in England and Wales under company number: 8497675 having our registered office at Kinetic Business Centre, The Kinetic Centre, Theobald Street, Borehamwood, England, WD6 4PJ.

2.2.We maintain this website for your information and use as general educational information only. We do not practice medicine, and information on this website is not medical advice.

3. COMMUNICATIONS

3.1.You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

3.2.We will contact you by email or provide you with information by posting notices on our Website.

4. OVERSEAS ORDERS

4.1.If we agree to supply any Products ordered from the Website for delivery outside the United Kingdom (and the United States) may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

4.2.Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

4.3.You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

5. REGISTRATION

5.1.When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.

5.2.By registering on the Website you undertake:

5.2.1.that all the details you provide to us for the purposes of registering on the Website and purchasing the Products are true, accurate, current and complete in all respects;

5.2.2.to notify us immediately of any changes to the information provided on registration or to your personal information;

5.2.3.that you are over 18 or if under 18 you have a parent or guardian's permission to register with and purchase the Products from this Website in conjunction with and under their supervision;

5.2.4.to only use the Website using your own username and password;

5.2.5.to make every effort to keep your password safe;

5.2.6.not to disclose your password to anyone;

5.2.7.to change your password immediately upon discovering that it has been compromised; and

5.2.8.to neither transfer nor sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them.

5.3.You authorize us to store your name, address and other personal information supplied by you, including any additional information such as photos or videos, as requested in the clause 15, Patient Care Program.

5.4.We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and to suspend or terminate your access to the Website immediately and without notice to you if:

5.4.1.you fail to make any payment to us when due;

5.4.2.you breach these Conditions (repeatedly or otherwise);

5.4.3.you are impersonating any other person or entity;

5.4.4.when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity; or

5.4.5.we suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website.

6. ELIGIBILITY TO PURCHASE FROM THE WEBSITE

6.1.To be eligible to purchase the Products on this Website and lawfully enter into and form contracts with us, you must:

6.1.1.be 18 years of age or over,

6.1.2.be legally capable of entering into a binding contract, and

6.1.3.provide full details of an address in the United States where you officially reside for the performance or delivery of the Products.

6.2.If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

7. PRICE

7.1.The prices of the Products are quoted on the Website.

7.2.Prices quoted for delivery (in the case of goods) and for performance (in the case of services) are for the United States unless otherwise specified.

7.3.Unless otherwise stated, the prices quoted exclude sales taxes (if any) and delivery costs. The delivery costs will be added to the total amount due from you at their current rate. Details of our delivery charges can be located on our Website.

7.4.We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Products to reflect any increase in the cost to us due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, significant increase in the costs of labor, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery of the goods and/or we have commenced providing the services.

8. PAYMENT

8.1.Payment can be made by most major prepay, credit or debit card or through an electronic payment account as explained on the order form.

8.2.By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form.

8.3.Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

8.4.When you pay for your order by card, we carry out certain checks which include obtaining authorization from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third-party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

8.5.By accepting these Conditions, you:

8.5.1.undertake that all the details you provide to us for the purpose of purchasing the Products are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Products ordered;

8.5.2.undertake that any and all Products ordered by you are for your own private or domestic use only and not for resale; and

8.5.3.authorize us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorization from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention.

8.6.We shall contact you should any problems occur with the authorization of your card.

8.7.We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Website.

9. ORDER PROCESS AND FORMATION OF A CONTRACT

9.1.All orders are subject to acceptance and availability. If any Products ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.

9.2.Any order placed by you constitutes an offer to purchase the Products from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

9.3.You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

9.4.You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Products ordered by you from the Website.

9.5.A contract between you and us (the "Contract") incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the goods and/or shall be providing the requested service and, where appropriate, have made it available to be downloaded. We will send you an email to confirm this (a "Confirmation Notice").

9.6.The Confirmation Notice will amount to an acceptance of your offer to buy the Products from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).

9.7.Where we agree to supply Products to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the "Minimum Duration"). The length of the Minimum Duration will depend on which package or product you have selected to purchase and is provided on the Website.

9.8.The Contract will relate only to the Products stated in the Confirmation Notice. We will not be obliged to supply any other Products which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.

9.9.You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.

9.10.You will be subject to the version of our policies and Conditions in force at the time that you order the Products from us, unless:

9.10.1.any change to those policies or these Conditions is required to be made by law or governmental authority, or

9.10.2.we notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice.

10. DELIVERY

10.1.The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. We may, where appropriate and at our option, deliver all or part of the services, to the email address you supplied on registration or such other email address that we agree to use to communicate with you.

10.2.We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

10.3.All goods must be signed for by an adult aged 18 years or over on delivery.

10.4.Any dates quoted for delivering the goods and/or completing performance of the service are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.

10.5.We shall not be liable for any delay in delivering the goods and/or completing performance of the service, however caused.

10.6.The Products may be sent to you in instalments.

10.7.For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavor to dispatch all goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

11. RISK AND TITLE

11.1.The goods will be at your risk from the time of delivery.

11.2.Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery (in the case of goods).

12. CANCELLING YOUR CONTRACT AND RETURNS

12.1.You may cancel your order for the Products at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to info-uk@11health.com. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.

12.2.Cancellation after receiving a Confirmation Notice is at our discretion. You can request cancellation after receiving a Confirmation Notice by sending an email to info-uk@11health.com. Your request must quote your name, address, the name or a description of the Products and your order reference number. We will notify of whether your request to cancel your order has been accepted.

12.3.If we accept your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the goods and will deduct this from any sum owed by us to you.

12.4.The goods must be returned to us in the same condition in which you received them until such time as the goods are either collected by us or delivered back to us by you. You must return the goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

12.5.We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the goods to us, if it:

12.5.1.has been damaged on delivery,

12.5.2.is in a faulty condition, or

12.5.3.develops a fault within one month of delivery, provided that you return the goods to us and we are reasonably satisfied that the goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.

12.6.Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product (subject to stock availability).

12.7.Sometimes the product specifications may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.

12.8.In order to claim a refund or replacement item please send us a fault notice as soon as you become aware of a problem and no later than 7 working days after receipt or the fault developing by email to info-uk@11health.com. Your fault notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.

12.9.Upon receiving your fault notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us.

12.10.Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Products to you.

12.11.If we discover the error before sending you a Confirmation Notice we will, at our discretion, either reject your order and notify you of such rejection or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.

12.12.If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognized by you. We will notify you if we cancel the Contract.

12.13.If your order is cancelled or rejected and you have already paid for the Products, you will receive a full refund in accordance with clause 12.6.

12.14.The Products may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Products in accordance with clause 12.6.

12.15.We will examine any returned goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.

12.16.We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the goods in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.

13. COMPLAINTS

13.1.If you have a comment, concern or complaint about any Products you have purchased from us, please contact us via email at complaints@11health.com.

14. INTELLECTUAL PROPERTY

14.1.The content of the Website is protected by copyright (including design copyrights), trademarks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to 11 Health and Technologies Limited moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.

14.2.You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

14.3.You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14.4.You acknowledge that any other use of the material and content of this Website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.

14.5.No license is granted to you in these Conditions to use any of our trademarks or those of our affiliated companies.

14.6.Products sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favor of third parties. We acknowledge those rights.

14.7.This software contains ringtones created by Marek Möckel (discarded-ideas.org) under the terms of the Creative Commons Attribution-ShareAlike 3.0 license. For the terms of the license, please check http://creativecommons.org/licenses/by-sa/3.0/.

The following software is included with the application under the terms:jQuery, flot, flot-axislabels Portions copyright jQuery Foundation, IOLA, Ole Laursen and Xuan Luo

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

15. PATIENT CARE PROGRAM

15.1.Health and Technologies Limited is an integrated sensor platform for long term patients who manage chronic conditions whilst connected to medical bags. Our Patient Care Program is designed to provide individualised engagement and support for ostomy patients. The patient champions are actual patients who have been trained on the Product, tested our technology and provided real time feedback on how to improve our platform.

15.2.Our Patient Champions are the drivers of the program and empower themselves and their peers by sharing their knowledge and stories using social media as a platform to reach other ostomates, providing support and assistance to others and improving their quality of life.

15.3.By enrolling in the Patient Care Program, independently or through your health care provider, you agree that the patient champions may contact you by phone (including mobile phone if that is the number you provided), text message (sms), videocall, e-mail, hard copy letter, or other means of communication but only for the purposes referred to above. You also give us your permission to interact with your healthcare provider or product supplier in connection with the support you receive through the Patient Care Program.

15.4.You understand that you can unsubscribe at any time if you no longer want to receive communication from us related to your participation in the Patient Care Program. You can unsubscribe at any time by sending us an email at patientchampions-uk@11health.com.

16. WEBSITE USE

16.1.You are permitted to use the Website and the material contained in it only as expressly authorized by us and on the basis set out in our Terms of Service.

17. LIABILITY AND INDEMNITY

17.1.Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:

17.1.1.death or personal injury resulting from our negligence,

17.1.2.fraud or fraudulent misrepresentation,

17.1.3.action pursuant to section 2(3) of the Consumer Protection Act 1987, or

17.1.4.any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

17.2.We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

17.3.We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:

17.3.1.any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss);

17.3.2.any loss of goodwill or reputation;

17.3.3.any special or indirect losses;

17.3.4.any loss of data;

17.3.5.wasted management or office time; or

17.3.6.any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract or any aspect related to your purchase of the Products even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions.

17.4.Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, is strictly limited to the purchase price of the Products you purchased.

17.5.You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

17.6.This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.

17.7.THE SOFTWARE IS PROVIDED ‘AS IS’, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

18. FORCE MAJEURE

18.1.We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control ("Force Majeure"), which, without limitation, include:

18.1.1.strikes, lock-outs or other industrial action,

18.1.2.shortages of labor, fuel, power, raw materials,

18.1.3.late, defective performance or non-performance by suppliers,

18.1.4.private or public telecommunication, computer network failures or breakdown of equipment,

18.1.5.civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war,

18.1.7.impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport,

18.1.8.acts, decrees, legislation, regulations or restrictions of any government, and

18.1.9.other causes, beyond our reasonable control.

18.2.Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to minimize any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.

18.3.Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or we may, by written notice to the other, terminate the Contract with immediate effect upon service.

19. PRIVACY POLICY

20. THIRD PARTY RIGHTS

20.1.Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

21. NOTICES

21.1.All notices given by you to us must be given to us by using info-uk@11health.com. We may give notice as described in clause 3

21.2.Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

22. ENTIRE AGREEMENT

22.1.The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

22.2.We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.

22.3.Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Conditions.

23. GENERAL

23.1.We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

23.2.All prices and descriptions supersede all previous publications. All product descriptions are approximate.

23.3.Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

23.4.If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

23.5.If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

23.6.A waiver by us of any default shall not constitute a waiver of any subsequent default

23.7.No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3

23.8.Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

24. GOVERNING LAW AND JURISDICTION

24.1.The Website is controlled and operated in the United Kingdom.

24.2.Every purchase you make shall be deemed performed in the England and Wales.

24.3.The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.