It’s that time of year again. Every January, the vast majority of patients with health insurance have new deductibles to meet. Many providers do a good job of collecting toward annual deductibles and I applaud them for doing so. I’ve studied the data going back many years and the trends are unequivocal. Those clinics who […]

Most billing errors can be corrected and successfully resolved. If you inadvertently overlook a required modifier or use a diagnosis code the payer doesn’t like, you can bill a corrected claim or file an appeal, depending on the nature of the error, and you can usually get the claim paid. But there’s one mistake that […]

One of the best ways to ensure your practice remains profitable is to collect every dollar you are owed for the services you provide. Obviously, billing is a key component, and ensuring accurate billing and collections starts at the front desk because the tasks and processes initiated there have very real implications throughout the entire […]

I recently received a frantic call from a long-standing client, who shall remain nameless, whose computer was hacked. She was concerned about a possible HIPAA breach. The clinic kept protected health information (PHI) on an unsecured computer that was compromised. What caused the HIPAA violation? A staff member had received an email from a sender […]