Sizing

Delivery and returns

DELIVERY

All our orders are shipped by Ups/Fedex or Bpost (for Benelux orders) which are both a trackable service to your door. We have a daily pickup by UPS and Fedex and will email you tracking details as soon as the parcel has been collected.

FREE SHIPPING

Worldwide on all orders over 350 euro

Belgium/The Netherlands/Luxemburg: free shipping on all orders over €30

PICK UP IN STORE

You can collect your order at our Morrison store in Antwerp. Please note that his is only possible for orders from Belgium or The Netherlands. When you finalize your purchase you can select the option ”Pick Up In-Store”. The order will then be ready for pick up from our shop in Antwerp on the following weekday. You have 7 days to collect the order before it is returned to the warehouse.

Note that you must have your order number with you when picking up in-store in order for us to identify the correct order.

TAX FREE (NON EU CUSTOMERS)

All our prices include 21% VAT. Customers outside of the European Union, can shop tax free and will not be charged for any tax. Please note that handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Import notice for US orders:

Recently the United States government made a change in the duties/customs charges on all orders to the U.S.

From now on US clients are able to order up to $800 free of import tax.

RETURNS AND EXCHANGES

Care instructions

Here are some quick tips to keep your woollen garments clean and wash them properly:

We recommend not to wash them too often. Wool tends to clean itself that's why airing and spot cleaning your garment goes a long way.

Remove stains with a proper stain remover by dapping and not rubbing the knitted fabric.

Important notes for hand washing your garment: Use lukewarm water, not warm! Use a Woolmark-approved detergent. Don’t wring, scrunch or stretch while washing. Remove the water from your garment using a large towel to gently roll out the moisture or let it spin in your washing machine (without water obviously) for 10 minutes.Dry flat for the garment not to loose its shape.