The customs duties do not belong to our competence. It may occur that duties have to be paid on receipt of the parcel. About the current rates of customs duties in your country please contact local authority. To learn about international shipping, read more here. Goods will be dispatched within 10 business days after confirming the inventory of the product quantity you have ordered.

Handling precautions

Initiation:
Before the first use of a Raku chawan, dip it in lukewarm water with a few grains of hard rice. The rice powder in the water helps to seal the pores of the Rakuchawan, strengthens the walls and makes it less fragile.

Cleaning:
To clean, dip the tea bowl in lukewarm water: a new bowl for one or two minutes; an older one for about 30 seconds to keep it clean, keep it from being covered with stains and to prevent damage. Do not let it sit in water, for the tea bowl will fall apart!

Storage:
When not in use, dry the tea bowl with a towel. Afterward – especially during the wet season – put it in an airy place and keep it dry. Otherwise, the tea bowl could be damaged and/or develop a damp smell. If the smell clings to the bowl, make tea with it every day. The smell is usually gone in a week. If not, contact us or the producers of the tea bowl for advice.

Usage:
Raku Chawan is a type of Japanese pottery traditionally used in Japanese tea ceremonies, characterized by being porous, which allows the carbon dioxide to pass through a small hole. Hot water, therefore, might ooze through the tea bowl. This bowl is also vulnerable to acid, so it is not advisable to put acid foods in it. Raku Chawan is not to be used as dishware!
Thanks to the small pores and structure of Raku Chawan, over time small, and in rare cases, bigger fractures might appear on the bowl. This can be prevented by correct initiation but is still natural to happen.

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Sazen Reward Points

Please register or log in to collect points:

What are Sazen Reward Points?
In the Sazen Tea webshop registered and logged in users can collect points for each items bought. 1 point means 1 Yen, that can be used at the subsequent purchase.
The points to be received for a product can be found on the product page, and it grows when choosing bigger quantities.

When can I get points?
The registration and activation of the received points happens after the purchase.
By choosing the online payment method, it occurs after the successful transaction immediately, while when choosing the bank transfer or payment on delivery options, the activation occurs after the money has arrived to our bank account.

How can I use the points?
Points can be used at a later purchase to reduce the sum to be paid.
Registered and logged in users can redeem their points on the ‘Billing and shipping information’ page while confirming their purchase. Points can be redeemed for the net sum (Subtotal) of the basket, but they cannot be used for shipping costs or other additional costs.
There are no new points collected for the value of redeemed points.
Points cannot be exchanged to cash.

How long are points valid?
The received points are valid for one year. After each purchase or receiving points the expiry date is extended and is counted from the date of the last purchase.
Expired points cannot be revalidated, our system deletes them automatically.

How can I check my points?
After logging in, you can find yourcurrent point balance and the history of your points in the MySazen menu.

How can I get double points?
Every month we have five different products on our site that score double points. These products change on the first day of every month (12:00AM JST).
Don't miss the double scoring products of the month! Check them out now!