Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.

9.2 Excellent

29 Mar 2016

Pros: very good value for money, service and quality of car

Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male

10.0 Excellent

5 May 2016

Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.

8.0 Excellent

8 Feb 2017

Pros: Easy drop off!

Cons: Surprised that extra driver had extra cost

2.0 Mediocre

22 Oct 2015

Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient

8.4 Excellent

5 Nov 2015

Helpful and Friendly

Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.

Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.

6.4 Good

17 Dec 2015

Pros: friendly

Cons: off site
LONG WAY off site
car smelled like smoke

8.4 Excellent

30 Dec 2015

Good solid option

Pros: Liked being able to pick out my own car.

Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.

5.6 OK

29 Feb 2016

You get what you pay for.

Pros: The price

Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.

2.0 Mediocre

26 Mar 2016

Inexcusable wait at pick up counter

Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.

Cons: booked the car for the airport pickup and when I got there they said the pick up spot was on the east side of town some 35 miles away. then they charged me more to rent from the airport. Pretty shoddy. I wasn't the only one - the rep told me I was the 5th one that day with the same problem. Never Hertz again!!!!!

7.6 Good

17 Mar 2017

Pros: Very helpful and friendly staff @ pick-up and drop-off

Cons: scheduled rental for airport pickup, but car was reserved for off-site pick-up somehow. caused a bit of angst and delay that was unneccessary.

2.0 Mediocre

22 May 2017

watch out

Pros: the price

Cons: it was 40 miles away from the airport. I started my search at airport rentals and somehow was changed to a different location and didn't see that until it was to late.

4.4 OK

12 Jun 2017

Cons: Car pickup location was not at the airport. Had to uber with family for car pickup.

3.2 Mediocre

14 Jun 2017

We waited for 3 1/2 hours after our schedule pick up time awful servic

Pros: The rental car was nice

Cons: I was scheduled to pick up the car at 8 AM the customer service didn't arrive until 9 AM Done even though the cars were sitting in the parking lot they couldn't get the paperwork together until after 1130

9.6 Excellent

19 Jun 2017

Pros: I rented a suv for a week. Great rate and employees were great. The car was clean. Very happy with the experience.

6.4 Good

5 Jul 2017

Pros: Pick my own vehicle, good selection.

Cons: The last two visits no one was there to check the vehicle in. Not sure if that's how it's done with Hertz but with the lack of available staff or signage.. I just left the car in the return area.

9.2 Excellent

5 Jul 2017

Dropped off at departure door after turning in our car. AMAZING.

Pros: Hertz dropped me and my two young children off at the airport instead of us taking the shuttle. I almost hugged the guy as I was carrying bags and car seats by myself.

Cons: The car's tan fabric interior was stained which wasn't great.

7.6 Good

10 Jul 2017

Cons: If stretching your rental information should be a bit easier on what to do.

9.6 Excellent

19 Jul 2017

Shuttle to airport

Pros: I was pleasantly surprised to learn that Hertz has a complimentary shuttle service to the airport. Cleveland Hopkins airport car rental is off-site and it is necessary to take a shuttle bus. When returning my rental for my early morning flight on a very rainy day, Hertz drove us to the departure area of the airport for free. Not having to take everything out of the car, and being dropped off was a very helpful service!

Pros: Needed a car last minute after flight was canceled. Alamo had the best rate and was able to get a decent rental quickly for an overnight drive to NYC. Car was clean and had excellent gas mileage

Cons: The GPS and EZ Pass were nice to have, but they were a tad pricey to rent with the car (extra $35 for the two)

10.0 Excellent

13 Apr 2017

Great Experience

Pros: Everything went as expected with no surprises. The one thing that I did not expect was that I got to choose my care from the row instead of being given a car. This little thing empowered be because I chose and owned my decision. Little but important. Thank you for that.

Cons: I am a fair but critical person but I cannot think of anything I did not like and believe me I tried. :)

8.8 Excellent

21 Apr 2017

Pros: The pick up and drop off process was super easy!
I even got a free upgrade because they didn't have the car I originally ordered.

Cons: I don't like that you pay one price on the site, and your receipt states nothing is due at pick up. Yet, when I pick up the car, I'm paging another $100. Why can't both companies talk to each other and offer 1 price??

10.0 Excellent

3 Sep 2017

Pros: We were very pleased to get a free upgrade from economy to a Charger. It made the ride a pleasure (I'm 6'9" tall) and a tourist event in itself - a road trip with a classic American car. The lot manager was very friendly and helpful

Cons: The lady at the counter service was a bit switched off and not all that friendly.

10.0 Excellent

8 Nov 2017

Cleveland rental guy

Pros: Rental personnel were very professional and extremely helpful!

Cons: Everything was perfect

9.2 Excellent

17 Nov 2015

Pros: Liked being able topick ourt car from several options.

Cons: Pricey during the week, but a bit less than other options

10.0 Excellent

7 Dec 2015

Cute VW bug, standard and fun to drive

Pros: Cute car, fun to drive

Cons: Would like more features on the cars, Bluetooth! Usb

8.0 Excellent

15 Dec 2015

GPS too expensive

Pros: Car was new and nice.

Cons: Our GPS did not work so they rented us one--was too expensive; $121.71 for only 4 days--way too expensive. Also, the speed limit for various areas in Ohio were not current on freeways and other areas.

2.8 Mediocre

22 Dec 2015

Pros: Ease of dropoff in Pittsburgh airport

Cons: Inability to change details of trip easily. Small unclean car that had previously been smoked in.

9.2 Excellent

27 Dec 2015

Cons: There was no one at the desk when I arrived. I waited and finally received help from one of the employees at another rental counter. I never saw the Alamo agent.

Cons: The windshield wipers were old which made it hard to see during rain....and it rain my entire trip.

2.4 Mediocre

6 Feb 2016

Need more information and customer service needs t

Cons: I wasn't able to pick up my reserved car because they did not accept Debit Cards as I was under 25 I wish this information was told to be before I reserved the car. Luckly the Enterprise representative a couple booths down was able to help me out and give me a comparable deal. I highly recommend the Enterprise at the Cleveland Rental Car Center. Cheers.

4.8 OK

6 Feb 2016

Cons: Drop-off closed on return. Driving less than 50 miles results in automatic charge for fuel despite filling up! No charge to credit card so don't know if agency properly billed me. (Usually they do not.) Great rate, but horrible quality and service.

10.0 Excellent

10 Apr 2016

Pros: Comfortable good on highway.

8.0 Excellent

23 Apr 2016

Great car, quote was underestimated

Pros: The car we were given was exactly what we needed. A smaller SUV with decent gas mileage and all the bells and whistles.

Cons: I was charged $60 more than what I was quoted as the estimate. I reported the billing issue 4 days ago and still have not heard back, so I might have to dispute the charges.

3.2 Mediocre

9 May 2016

Watch your rental go from $250 to $500 at the coun

Pros: The car was clean and low miles

Cons: Screwed by Budget. Bought insurance when I booked the car, then was charged again at the pickup counter. Had to walk 300 yards, in the rain to get the car..... last one in the last row. It wasn't the car I picked from the list at first.

10.0 Excellent

21 Jul 2016

Pros: Good price and good service.

Cons: N/A

6.4 Good

24 Jul 2016

Cons: Tried to tack on a late fee, so had to wait in long line (again) to have it removed.

8.8 Excellent

23 Oct 2016

Good value but Budget needs to tighten car checkup

Pros: All except the tires were incorrectly inflated.

Cons: The car was pulling to a side. The tire pressure lights came on. Both passenger side tires were 5 to 6 psi less than left side. I had to pull the car and add air in rain.

Pros: The clerk couldn't find my reservation, so that made me tense for a little bit. I messaged my wife who sent my confirmation number and then he found my car right away. The staff was courteous and helpful.

Cons: They charged me a deposit upfront, which I knew nothing about and it took them 48 hours to refund it after I checked out and paid. Other than that, I had a good experience.

7.2 Good

26 Apr 2017

Great Service, yet not what I signed up for

Pros: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.

Cons: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.

5.2 OK

7 Feb 2016

Insurance a rip off

Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.

10.0 Excellent

24 Dec 2015

Pros: N

5.6 OK

2 Jan 2016

Car: meh. Staff: nice but apparently incompetent (

Pros: Clean car?
Staff were all nice, but...

Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.

10.0 Excellent

4 Apr 2016

Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.

8.0 Excellent

6 May 2016

Cons: very few cars to pick from

7.6 Good

1 Jun 2016

Issues Checking in and I think it could be cheaper

Pros: Car was clean. Staff was nice at both locations.

Cons: The pick up and drop off process was a little time consuming.
The car seemed a little expensive for what we got.

6.0 Good

1 Aug 2016

Car was very dirty upon initial pickup

Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.

Cons: Car was dirty and all windows had to be cleaned inside and out.

6.0 Good

6 Sep 2016

Pros: Friendly staff

Cons: Had to wait for car because they didn't have any ready when I got there.

Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.

Cons: Some cars smell a lot like smoke or air freshener

10.0 Excellent

9 Aug 2017

Size

Pros: Perfect with lots of bags

Cons: Hybrid which is good for the environment and very quiet

9.2 Excellent

28 Nov 2015

one way rental

Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.

Cons: Well, wish the car hadn't malfunctioned.

10.0 Excellent

27 Feb 2016

first timer!!

Pros: It was easy and the associates were so nice!

Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.

6.4 Good

25 Sep 2016

Pros: Choice of vehicles

Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.

Cons: Got to Cleveland to return and unfortunately forgot to gas the car. Expected a fee but Avis charged us 9.99 a gallon and they only had one agent working the counter so my husband had to wait forever to be robbed and treated rudely. Whole process of return took one and a half hours. Will never use Avis again.

9.6 Excellent

24 May 2017

Good car. A bit of a wait.

Pros: Excellent car/condition

Cons: Long line at pickup location. One attendant on duty. Took over 20 minutes to get the car despite reserving it online, and it was after midnight when we got there. Would have liked a quicker pickup.

2.0 Mediocre

29 Jun 2017

Wrong car, wrong parking spot

Pros: Nothing

Cons: Pickup was difficult, car was parked in a budget parking spot, not avis. I was told the car was a Yaris and it was an IA.

2.0 Mediocre

3 Jul 2017

Did not get to this location

Cons: Jfk ran out of cars. Didn't use this location

3.6 Mediocre

11 Jul 2017

Car smelled of smoke

Pros: Ease of reservation through Kayak.

Cons: The car smelled of disgusting cigarette smoke. Who smokes in rental cars? I should have been told of this in advance.

8.4 Excellent

22 Jul 2017

No full sized cars!

Pros: We reserved an Impala ended up having to drive a Smaller Hyundai Sonata

Cons: I'm a big man and wasn't too happy about having to settle for a Sonata!

5.2 OK

23 Oct 2017

Pros: Nice car for the money, but...

Cons: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.

Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.

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