General terms

CONFIRMATION OF YOUR RESERVATION

Your stay with us in the Dolomites is definitely confirmed when both parties (reservation Office and Guest) will receive the e-mail of definite confirmation. We kindly ask a deposit of 30% of the total amount, that can be payed per bank transfer, check, postal money order or through credit card: please tell us your credit details and the due date, in order to allow us to charge the above mentioned amount. An unexpected event may put at risk the status of your stay: we recommend all our guests to take a trip cancellation insurance and we kindly ask to inform us. You may be interested in taking an insurance in case of: Early departure, Late arrival, Cancellation, and Mountain rescue (helicopter transfer included). Click here to book your policy.

In line with European standards and in the absence of agreements, We will charge the following fees (% of total stay):

60 days before of arrival 0%

between 59 to 15 days before arrival 30%

between 14 to 7 days before arrival 50%

from 6 days prior to arrival / no show 100%

- In case of early departure or late arrival, a 100 % penality fee will be charced .

PRICES:
The prices are per person/night with half-board treatment and all other CRISTALLO included services. The local tax of Euro 2,50 per person/day is not included in the price. Children and adolescents under 14 years of age are exempt from levy. For Bed&Breakfast, there is a deduction of Euro 25,00 in winter and Euro 20,00 in summer from the half-board price.

ROOMS & SUITES:
We inform you that rooms manifest some little differences from the published photos.

EXTRAS
Room or Suite as double use: charge from 30% to 100%

REDUCTIONS:
Children can have the mentioned reductions in a room are with two full paying adults. Please not that in case of early departure we have to charge the whole booked period, but we will do

CHECK IN/CHECK OUT

Please be aware that the rooms are available from 1:00 pm on the arrival until 10:00 am on the day of departure.Late check out on request, subjected to availability, and against payment. We would like to inform you that your room will be available at 1pm on your arrival day.

PAYMENT TERMS:
You are welcome to pay cash, with a check or by credit card your booking, any services and extras Please be informed that we do not accept the following cards: Diners Club and American Express.

ANIMALS:

At our Hotel pets are allowed, with prior notice (with an additional cost of 12 Euro/day for cleaning);

On arrival You will find a welcoming kit with a blanket and a bowl. The customer must be properly equipped for the well-being of your pet;

We kindly ask to our Guests to bring their pets on a leash in the common areas of the hotel as in the outside area of it (parking, playground and terrace);

Your four legged friends are more than welcomed at our Stube, the Bar and the Entrance Hall. On the contrary, they are not permitted in public areas such as: The Wellness Area, the Restaurant, the indoor Playground and the Fitness area;

It´s absolutely forbidden to pick up the animal on the beds, armchairs, chairs, tables etc. In case of signs of paws and bite-marks on covers, beddings, towels or on furnitures, the Hotel reserves the right to charge for the damages;

For reasons of safety and comfort of your pet, the Maid will not clean the room if your pet is left unattended. If in the time when the waitress is present in your room you are present, your pet must be on a leash. Please contact the Reception about the appropriate time to clean the room;

Finally we kindly ask to our Guests to do not leave their pets unattended in the rooms for more than one hour during Your staying (day & night);

BEAUTY FARM:
For information about beauty treatments, baths and massages please ask for our detailed beauty program or visit our website. We suggest to book the treatments at the time of booking. We accept cancellations within 24 hours of the established time. After that we will charge the cost of the booked treatment.

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Privacy

Privacy policy

Pursuant to art. 13 Reg. EU 679/2016

Hotel Cristallo consider you as our Guests

and recognize the importance of your privacy!

For this reason, we want to inform, according to GDPR 679/2016, that the personal data provided by you and acquired from Hotel Cristallo will be processed in compliance with the rights and obligations set out in the regulations. Our privacy policy describes the procedures in privacy matters of the Hotel Cristallo for the personal data processing.

Kind of personal data

Hotel Cristallo have to process data collected from the website operated by us, from the software applications provided by us, data which can be used on PCs and mobile devices, from social media pages operated by us, Emails messages, Wi-fi connections, online services, your visit and stay at our hotel and other offline interactions and from services based on physical and mobile localization.

Purpose and modality of data processing

We process your data for the purpose of getting in touch with the guests to interact with social medias or external platforms, to conclude the reservations, to register and authenticate the guest, to provide the services requested, to process the payments, to compile statistics and also for promotional activities, advertising, marketing, mailing and profiling. In this connection also particular categories of personal data can be processed.

The processing is performed in the registered office of the controller through any written or electronic operation connected with personal data processing, whether or not by automated means, even by entering data bases such as collection, recording, organization, storage, consultation, elaboration, adaptation, selection, retrieval, alignment, blocking, communication, erasure or destruction of the data. The data processing is carried out by the controller and/or his authorized staff.

[...] The data, in the framework of the activities described above, for organizational reasons of the controller, including legal obligations, can be transmitted to subjects or operators contractually bound with the controller in Italy or EU, like f.e. banks, consultants or advertising companies. On request the data controller will give you a detailed list of the third parties to which data can be transmitted.

Lawfulness

The lawfulness of data processing depends of the purpose of the treatment. In this regard, we have to make clear that concerning the management of bookings the lawfulness is based on the execution of the contract and /or on the performing of a legal obligation. For the other purposes the treatment is based on the exercise of a legitimate interest of data holder and on your free and informed consent.

The controller has to inform on which legal basis the processing is performed when he is asked about. Whenever the processing relies on the consent of the concerned person, an eventual refusal could prevent the possibility of achieving fully or partially the purpose referred to in the previous point.

In case that the data subject provide Hotel Cristallo with data of third parties he declares to have the consent to do it and to transmit details of this privacy policy exempting Hotel Cristallo from every kind of responsibility connected with personal data processing.

Data retention period

The data are processed and stored for the period established in the purposes for which they have been collected without prejudice to a longer period required by legislation. Therefore, in case of execution of a contract or of performance of an obligation the data will be saved until the formalities have been completed and in any case, for the longer period which could be necessary for eventual claims. For on-line requests data can be stored for 30 months. For those which can be referable to the legitimate interest until fulfilment of it and for data purely relied on the consent of the person concerned as long as the consent will be withdrawn and in any case for a period not longer than 8 years.

In case of withdrawal of the consent the processing until this date will be rightful.

We inform that data of minors acquired thanks to stays in our hotel will be immediately be erased as requested by the law requirements.

Rights of the data subject

The data subject has the right to information and access, to limitation and opposition to data processing, withdrawal of consent, verification, rectification and erasure of the data, and also the right to data portability and to lodge a complaint to the supervisory authority (Garante). The exercise of the rights mentioned above can be pursued by sending a written communication through the contacts provided below or through explicit request to the guarantor.