OPERATIONAL POLICY ANALYST

Based in Leeds

Full-time, 6 month fixed term contract

Attractive salary plus benefits

MPS is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 290,000 members around the world. Our benefits include access to indemnity, expert advice and peace of mind. Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This includes clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries.

Our Member Operations Department has a requirement for an Operational Policy Analyst on a 6 month fixed term contract, based in our Leeds office.

Member Operations provide a world class service to member contacts through multiple communication channels, primarily by telephone, written and email and make outbound contacts as appropriate to maintain and enhance the service.

The post holder will continuously review & improve our Member Operations policies and processes, to root cause and analyse member dissatisfaction and deliver recommended improvements.

We will be looking for candidates who have experience of maintaining operational procedures and guides, who are able to review key policies and procedures, identifying areas for improvement. In addition, you will work with line managers to ensure their understanding of any service failure and development of methodologies to address these.

If you are looking to take on a transformational role that will impact the way MPS operates, then we want to hear from you.

In return, we offer a great working environment in conveniently located offices in the City Centre. We offer an exceptional benefits package, including a 12% pension scheme, 25 days paid holiday (in addition to public holidays), private medical insurance and a health care cash plan, car allowance, childcare vouchers and an annual bonus scheme.

Our Site

The Medical Protection Society Limited (MPS) is a company limited by guarantee registered in England with company number 36142 at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG.

MPS is not an insurance company. All the benefits of membership of MPS are discretionary as set out in the Memorandum and Articles of Association. MPS® and Medical Protection® are registered trademarks.