Fix “Connection between Access Point and the Internet is Broken”

Are you having internet connectivity issues? Have you tried using the native troubleshooting of the Windows OS that you are using? Does it say that your connection between your access point, router, or cable modem and the internet is broken? If that is the case, we might be able to help you with that.

This issue is one of the most common problems for Windows users. This happens when your Ethernet connection is not communicating with your DHCP server. And then sometimes your modem or router encounters some software bug that needs a reset. Or perhaps your DNS cache needs some re-flushing.

You can fix that by doing these methods that we have prepared for you. Please try to follow the way we give it to you step-by-step. This way, you will not go wrong or at least you will have a higher chance of fixing the issue right away. Here are the steps.

Method 1: Reset Winsock Connection

On your keyboard, press the Windows button near the space bar along with the letter “R”. Yes, that’s Win+R at the same time.

A Run window will open then type on it CMD.

A DOS type window (command prompt) will appear. Type “netsh winsock reset” and then press Enter. It will reset the Winsock Catalog and will most likely ask you to restart your computer but you do not have to yet. That’s for later.

On the next line, type “ipconfig/release” and a few lines will appear. Let it finish until it shows again another line.

Now type in “ipconfig/renew”. This will refresh your IP status and a new set of cache.

You may now close the command prompt window and see your internet connection if it changes. It’s supposed to be working by now.

Method 2: Full Reboot

Turn off your modem and router then unplug for 30 seconds. This will make sure that there will be no more charge left on the modem/router and that all remaining saved cache will be erased.

Now plug back in the router/modem and let it fully boot.

Next is to turn on the PC that is having the connectivity issues.

You should now that the internet is working properly.

Method 3: Use Static IP

On the internet icon on the taskbar, right click and go to “Open Network and Sharing Center”.

Click “Connections” below the “Access Type” and “HomeGroup”.

The Ethernet Status will appear. Click on the “Details” and look for the Default Gateway and take note of the IP address. It should start with 192.168.***.

Now close the details but leave the Ethernet Status window open and click for “Properties”

Scroll down and look for the TCP/IPv4. Double-click on it a new window.

From Obtain an IP Address automatically, choose “Use the following IP Address”.

On the IP address, look onto the Default Gateway IP address you took note earlier. Copy the first three groups. It should look like this: 192.168.0.** or 192.168.1.**. The fourth group with the asterisk you will have to choose for yourself from number 6-99. For example, you may choose 192.168.0.6 or 192.168.l.l. Any number on the fourth group will be up to you. The important part is that the first three groups are the same as the default gateway.

On the Subnet Mask, type 255.255.255.0

On the Default Gateway, type in the exact Default Gateway you took note earlier.

Type on the Preferred DNS Server 8.8.8.8 and to the Alternate DNS Server type in 8.8.4.4.

Click OK and exit. It should now fix the connectivity issues.

In Conclusion

If those things don’t work, then it’s probably time that you call your Internet Service Provider or ISP. But if your other devices are connected and only your Windows machine isn’t, there really must be some problem that requires that you reformat your Windows machine.

Before you do that, try to reset your router as well. It could be that it just needs some good old long press on the reset button. Look for the Reset button at the back of the router and press it for more than 10 seconds and it should be the solution that you need.

If you have other questions that are not included in this topic but are still related, feel free to ask it in the comment section. If you have other ways to solve this connectivity issues, then let’s be kind and share it here as well to help others. Finally, if this article has helped you, please do share this with your social media accounts so that others will also learn how to fix this problem.