I have a Seagate (or Seagate-affiliated) product that came in my system. The product has now failed; how do I get it replaced?+

Please contact the original equipment manufacturer or the place of purchase for further warranty support on the product.

I have a Network Attached Storage (NAS) product. Why can I not create an RMA (Return Materials Authorization) on the website?+

Due to the nature of the NAS product, Seagate advises customers to contact Seagate support Seagate support or LaCie support for troubleshooting and warranty assistance.

How can I get local technical assistance to evaluate and fix my failed product if needed?+

Seagate does not provide a local repair facility. Technical assistance is available. Please visit the Contact Us page for more information.

Does Seagate have any diagnostic tools to check my product?+

SeaTools for Windows supports any brand of SATA, PATA, SAS, SCSI, Firewire and USB interface drive. Warranty tests are provided for Seagate, Maxtor, Samsung, and LaCie products. Please Contact Us if you are using a Network product.

Can you help me retrieve the data from my failed product?+

Any required data recovery service must be completed BEFORE requesting an RMA (Return Materials Authorization) from Seagate. Seagate Limited Warranty does not cover data loss or costs related to data recovery unless the product was purchased with the Seagate Rescue Data Recovery Service Program. If you would like data recovered from your product, it may be available (except in Greece and Russia) from Seagate Recovery Services as a separate service for an additional charge.

Do you sell, repair, or provide product components?+

No, Seagate does not repair products nor sell or provide product components for repair; however, Seagate performs exchanges on products under warranty.

I received my replacement product, but why did I receive a different brand? +

Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. All product replacements will be Seagate, or Seagate-affiliated brands. Please refer to the Limited Warranty Statement for more details.

I have received the replacement product but I still have important data on my product which I returned. Can you return my failed product to me?+

Once a product is returned, it will go through the Data Overwriting process. Please ensure that any data is retrieved from your product prior to returning to Seagate.

Where can I find a list of Seagate and LaCie authorized distributors, nearby stores, and sites to purchase products online?+

Where to Buy (Seagate) and Where to Buy (LaCie) page to see the list of authorized distributors, nearby stores selling Seagate and LaCie products, and where to buy products online.

Why am I not allowed to process my return?+

If you reside in a restricted or embargoed country, Seagate will be unable to process your return. Please refer to the Restricted or Embargoed Countries list and contact your place of purchase for more information on their return process.