Useful Searches

We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Does not register with Callcentric

I have trouble getting latest 3CX softphone (windows 7 64), ver. 5.0.14900.0, registering with my callcentric account.
On the same machine, I have no problem using Zoiper and Phoner, ie was able to place calls, receive inbound call and leave a voice mail - so everything is working as it should, except when using the 3CX phone. With 3CX, the softphone never register with callcentric. I think this rules out firewall, router and other usual issues.

The debug window didn't bring information I can use, only that it was "Attempting to register"

I can also register with, and use normally, another account I have with IPComms, so there is something special with 3CX together with callcentric.

Callcentric requires NOT to use STUN server. One thing I noticed is that there doesn't seem to be any way to disable STUN on 3CX phone config. If I clear the STUN server input field in the account advanced config, it comes back with its default value when I save settings.

One way or the other, 3CX phone cannot register at all. Have you any advice/info? is there a way to disable STUN server alltogether for a specific account?

Staff Member3CX Support

One way or the other, 3CX phone cannot register at all. Have you any advice/info? is there a way to disable STUN server alltogether for a specific account?

Click to expand...

Hi
Personally, I never tried a Callcentric account, so I cannot help you here.
However, the simplest way to disable STUN service for a 3CXPhone account is to use "in the office" field, instead "out of the office" one - the difference between these two is exactly the STUN service.
Hope it helps
Regards
vali

3CXPhone for iOS and MAC developer

Stop hovering to collapse...Click to collapse...Hover to expand...Click to expand...

Yes, this is where I started. I also opened a support ticket with callcentric, uploaded snapshots of my 3CX various config screens for them to review (very quick support BTW). They couldn't see anything wrong with the setup.

Currently zoiper fits the bill for me. I assume callcentric and 3CX people will want to see this through though.