Google Places/Google+ Local phone support for verification issues

Ever since Google began the transition from Google Places to Google+ Local, for many Internet Marketing consultants it’s been as Mike Blumenthals would call a bit of a “Train Wreck”.

The Good News

It looks like Google is Now Providing Phone Support for Places Verification :: What Took Them So Long?

It’s hard to know just how much emphasis Google is placing on their whole Local thrust with the way they seem to neglect it, however this new Phone support is music to the ears of a Local Internet Marketing Agency like ours here at Local Oxygen with so many clients to maintain.

I’m guessing Google is trying to mend some bridges here and one can only hope this means some end to the somewhat chaotic Google+ local/Google places transition, management and optimization.

Here’s How You Receive a Phone call from Google

This is an example of how we sorted out a verification issue where Google actually called us back! Almost fell off my chair:o)

STEP #1

The first thing you need to do is go to the Google Support pages where you tell them the specific issue and they can filter out problems that don’t apply.

STEP #2

To sort out the Verification by Phone simply click on the second link “Verification Issue”

STEP #3

Answer the questions in this section as best you can.

There are a few questions to answer because Google of course wants to make the Phone call a last resort if they can.

Keep in mind not all instances will end up in a phone verification, some certainly will.

STEP#4

Here is what you will find on the next screen.

STEP#5

Now that you have completed the form you will be presented with the contact us form to leave your details and wait for a return phone call.

Google is not known for offering phone support for virtually any of their services, even colleagues of ours here at Local Oxygen who have large Google Adwords accounts have had difficulty getting decent telephone support and these guys are spending tens of thousands of Adwords… Amazing!

This definitely says to us that Google is trying very hard to re-establish their credibility and trust among business owners, both for the Local Businesses themselves and Local Marketing Agencies like ours!

-Andy

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