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Using Freeola Webmail

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Freeola Support on 14th July, 2016 |6 Comment(s)| 0 out of 2 people found this article useful.

Welcome to the Freeola Internet customer support pages. This guide is designed to give some general tips for the Freeola webmail service. For more internet help topics please visit our main Support Page.

Freeola Webmail is an easy to use web-based e-mail facility which allows you to check your new mail and send mail from any connection, anywhere in the world, for your Freeola500 email address or own domain e-mail addresses. Webmail is free to all our Broadband customers, but you can still add webmail functionality even if you don't use Freeola as your ISP by signing up for EmailPro. This page will help you use the Webmail service.

Logging in & receiving e-mail with Freeola webmail

Once set up, webmail is accessible through your MyFreeola account or directly through our web site.

Logging in through MyFreeola

Please log into your MyFreeola Control Panel, you can click here to access the login page.

Once logged in you should see a drop-down box near the top of the screen labelled Check Your Webmail, this will open a new box. From the new drop-down menu select the e-mail address you want to check and press the 'Go' button.

At this page you should see a 'Welcome to Freeola Webmail' message, and a prompt for your e-mail address and password. Please provide this information and then press the 'Log in' button.

The login process for your account can take anywhere from a few seconds to a few minutes to load, this is because Webmail needs to download your messages from your mailbox. When logging again in future, messages that had been previously downloaded will not be downloaded again.

You should now be logged in to your Webmail account, where you can navigate through the messages stored on our server. To check for new messages (delivered after you have opened Webmail) you can press the 'Check Mail' button from the tool bar.

Sending e-mail with Freeola webmail

From the inbox page click the New Message button, the window will now refresh and provide you with the option to send a message.

From here you can insert all the necessary details intothe relevant boxes to send an e-mail. If you need to send an attachment you can do so with the Attach File section at the very bottom of the page. You then need to press the Choose File button to bring up a list of files and folders on your own computer. Select the file that you wish to send and click Attach.

Please Note: Freeola recommends not to send attachments over 10MB in size.

From looking into your account, I cannot see that your e-mail address is connected to one of our webmail services. In order to utilise Freeola Webmail, you will be required to sign up for Email Freedom or EmailPro.

If you require assistance in using, or signing up to, either of this service, please contact Freeola Support on 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/.

I have tested the attachments function in our webmail pages and I am not able to replicate your issue.

If you are having problems with this service, that are not covered in this guide, I would recommend you contact the Freeola Support Team on 01376 55 60 60 or via our online system found at https://secure.freeola.com/support/request/ giving full details of your issue, including details of the web browser you are using, and we can try to assist further.

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