In a world where virtually anything scribbled or typed may be considered business-related, it is critically important to follow some basic rules of business correspondence. Failure to do so could result in far-reaching, often unforeseen legal implications. Any email, fax, handwritten note, calendar entry, or even an annotation in the margins can be archived and become part of a communication chain that can cost your company time, money and even its reputation.

Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. By voicemail or email, in meetings or hallway conversations, employees will present themselves clearly, concisely and confidently. They'll develop the power to communicate for better understanding and support.

Ouch! Your Silence Hurts challenges viewers by asking, How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

In today’s job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals.

What does it take to overcome fear and lead with courage when facing adversity? How can you build trusting partnerships in your personal and professional life, and live congruent with your core values? Discover answers to these questions and many more in this high-flying adventure featuring highly decorated US Air Force fighter pilot Lt. Col. Rob "Waldo" Waldman.

At the root of every positive change is someone who wanted things to be better. They didn’t settle for the status quo, but instead stepped up and became a catalyst for change. In this captivating program, award-winning speaker Jonathan Sprinkles shares powerful stories and motivating principles for being the one who reshapes your future, both at home and at work. You’ll learn how to sell yourself and your ideas, maintain a positive attitude of expectation, thank others with sincerity, build your confidence, keep yourself motivated and much more

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.

This 1/2 day, instructor led workshop includes a leaders guide, participant booklet, DVD video footage, and power point slides. Managers will learn several important techniques to improve the related cluster of competencies: training, coaching and delegating. Skills will include: Using a 6-step job-aid to plan employee training, Making learning interactive, Organizing rapid training by Train-Respond-Provide Feedback, Using a job-aid to implement delegating.

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs.

In this masterful, truly entertaining program, comedic speaker Victor Antonio guides you through a whirlwind of ideas and tools that are certain to increase your sales. His contagious style and hard hitting strategies will grab you from the start and keep you captivated throughout.

Survive Nature's Fury is a motivating training activity that commands participant interest as it develops key communication skills attributes. Following a PowerPoint slide introduction with fascinating photos of severe storm scenes, the activity presents participants with a four-section storm survival test that is completed first by participants individually and then as a team.

For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil.

This set includes six videos including: Power Dead-Even Rule - REVISED, Invisible Rules - REVISED, Conflict: The Rules of Engagement, Changing the Rules, Gender-Driven Selling Strategies, In the Company of Women.

This revolutionary sales skills program teaches audience members how to monitor and manage the critical ingredient that determines if, and what, their prospects will buy — and when they’ll take action.

This explosive program is Les Brown at his very best. He shares the importance of living our dreams now, and not waiting for “some day”. Research has shown that most people go to their graves with their music still in them, and their dreams left unfulfilled. Don’t be a victim of this common destiny that only leads to regrets. From powerful principles to captivating stories, Les’ energy will inspire you to leap towards your new, expanded dream.

This hands-on workshop teaches students the skills they need to become conflict managers. Presents conflicts typical of student experience and demonstrates the process for mediating them. Worksheets provide practice in each step of the mediation process.

L.E.A.D. with Integrity helps managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Using the L.E.A.D. model (Listen and watch for what matters most; Encourage openness and honesty; Analyze each situation and take appropriate action; Demonstrate consistent fairness and respect), your managers, directors, supervisors and team leaders will develop the skills needed to foster, influence and sustain a culture of ethics and compliance.

This video begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.

This workshop presents techniques for accurately interpreting both verbal and non-verbal aspects of a message in order to improve overall job performance. Participants will analyze a series of barriers to effective listening and methods to successfully overcome them. The workshop is designed for all employees, managers, supervisors, and leaders whose productivity and performance depends upon superior listening, comprehension, and concentration skills.

What if you could hire a world-class speaker to motivate your office or sales team? How much would it cost for a 1-hour speech? With the Live Video Seminar Series on DVD, you can have a top trainer present to your group every week of the year for less than you would pay to hire a speaker one time. Soon, you’ll notice dramatic increases in your team’s attitude, skill-set, and level of motivation.

This entertaining video program provides a look at the kinds of things leaders do to de-motivate employees (that employees typically don’t speak up about). It then shows what leaders can do to generate the kind of feedback that matters most: employee commitment and productivity.

It's sad but true--one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.