Terms of service

Payment Policy

All prices are in United States dollars, and Solarpanels4u website will currently only accept payment in United States dollars.

Goods purchased on the Solarpanels4u site will only be sent to the purchasers' postal address once name and address details have been verified. Verification processes may include a search on the Sensis White Pages Internet site, or through a phone call. If verification of name and address cannot be produced to Solarpanels4u we will not release the goods and will instead issue a refund.

In the event of the purchase of goods for a gift, Solarpanels4u will need verification of the recipient name and address as supplied on the order. The process as detailed above will apply to such purchases.

The merchant name Solarpanels4u will appear on your credit card statement.

Return Policy

At Solarpanels4u we have a huge selection of brands you know and trust. We want you to be satisfied with your products and your overall shopping experience.

Please choose carefully. We don't normally give refunds if you simply change your mind or make a wrong selection. If the purchased products is faulty, wrongly described of different from a sample shown to you then you may be entitled to a refund or exchange.

If you would like to return a product you purchased at Solarpanels4u because you changed your mind or made a wrong selection and the product packaging is in such a condition which enables the item to be resold, you have 14 days from the date of purchase to organize a credit with Solarpanels4u. The credit amount will be that of the product only and will not include any shipping charges. It is your responsibility and at your cost to ship the unwanted product back to Solarpanels4u. It is also your responsibility to pay for any shipping charges associated with shipping you a replacement product redeemed with your credit note.You will not be issued with a credit note until we have received the unwanted product.

Any item being returned must have a note in the parcel outlining the reason for the return, the customers name and a copy of the purchase receipt.

Solarpanels4u suggests you ship the returning product by registered post to ensure delivery. Solarpanels4u will not provide credit notes if the item you are sending does not arrive at our facility.

You have 30 days from the date the credit note was issued to redeem your credit. After 30 days your credit note will be cancelled.

Delivery Policy

Where goods are services or can be delivered electronically, they are done so with no associated fee. Outgoing freight is dispatched via United States Post. Freight is calculated based on the weight and bulk of the item(s) being shipped.

Goods in stock will ship within 1 working day. Goods on back order will ship within 1 working day. All back orders will be notified upon order receipt. Back ordered items may be cancelled at any time prior to shipping. Product delivery should be within 10 working days, after name and address confirmation has been obtained and stock is available.

Conditions:For orders less than $79 and weighing less than 1.5kg, shipping will be $7.99For orders less than $79 and weighing more than 1.5kg, shipping will be calculated at costFor orders more than $79 and weighing less than 1.5kg, shipping will be freeFor orders more than $79 and weighing more than 1.5kg, shipping will be calculated at cost minus $7.99If you are required to pay an extra amount for your shipping, we will notify you of the amount and send you a “request money” form from Paypal.If you decide you do not wish to pay the extra fee, simply notify us and we will cancel your order and refund any money paid.”

Privacy Statement

Solarpanels4u & Your Privacy

At any Solarpanels4u location, including our online store, we are committed to protecting your privacy. Any personal information you provide to us will be used to provide you with the services you have agreed to. It is safe and secure with us. It is important for you to note that once you purchase a product from us it is necessary for us to collect information from you to deliver your products. If you wish to remain completely anonymous you may purchase from any of our offices in The United Sates & Europe.

Your Personal Information

You are able to visit our website without disclosing any personal information to us. If you purchase from us or choose to provide your personal information to us, we will only use this information for purposes you have agreed to. Unless you indicate to us that you do not wish to receive marketing material, such a request can be made to our Privacy Officer. Other than this, we will not give your personal information to anyone without your approval.

Solarpanels4u will keep your personal information confidential & secure. All of your information is kept in a location that is protected by secure servers. If you wish to access the information we have on you at any time please contact our Privacy Officer. Solarpanels4u aims to ensure all of your personal information is accurate at all times. To assist us in doing this we ask that you inform us of any changes to your information by fax, phone, email or at any of our offices around Australia.

Personal information will not be disclosed without your consent, the only exception to this is where we would be required by law to do so. Solarpanels4u will not accept responsibility for the use of any information that has been obtained through unauthorized access.

If you have any further queries in regards to Solarpanels4u privacy policy you can contact our Privacy Officer.