I appreciate how frustrating it is when signal fails or is intermittent causing issues.

Please first try turning your phone Off , eject the sim and wipe it with a soft cloth, re insert and turn your phone back on.This will help to try and re establish connection between your phone and Network Masts.

Can you please check if not already done so to see what the Vodafone Network Mast Status Checker is reporting for your area.

Also use the Zoom out feature in the map to check surrounding areas for issues.

Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers for this team to help you.

Note : this is a sure signal problem the box no longer works after a power failure and no one seems interested in retaining our business of nearly £70 a month in contracts just by giving us a signal back .....your £100 to purchase a new one is just too steep after already purchasing one...hate been passed around come on Vodafone retain us or we will go...

There is one light the Power one but the box is high pitched buzzing constantly really all I wanted from Vodafone was a replacement sure signal without the massive cost again a credit on the account or some gesture of goodwill for loyalty I have been with Vodafone for years its simple maths to me to retain good customers. We have gone thru every process to restart etc the existing sure signal using vodafones 'customer service'!!! But it's not going to come back to life and without one Vodafone is useless to us.

I appreciate all your replys if you don't work for voda then you should ... I have worked in cust service for a big company for many yrs and voda has a lot to learn and teach their reps....but unfortunately I will most likely be long gone to another network as soon as our contracts are up as others offer better signal solutions at a far lower cost so Vodafone lose approx £850 a year for not being helpful they must make plenty of money not to care about that shame really!! 😕