Messenger Customer Chat

Description

Messenger customer chat is the official free Messenger customer chat plugin for WordPress by Facebook. This plugin allows you to interact with your customers using Messenger by integrating it on your WordPress website. You can learn more about Messenger customer chat by clicking here.

Screenshots

Messenger customer chat on your website

Messenger customer chat settings page on first installation

Select Facebook Page in setup

Set your desired language and customize the greeting text

Set your response time and customize your chat color

Messenger customer chat settings page after successful setup

Installation

Pre-requisites

Requires WordPress Version: 3.9 or higher

Requires PHP Version: 5.2.4 or higher

Facebook Presence
In order to use the Messenger customer chat plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

Installing

To install the Messenger customer chat plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Messenger customer chat’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.

Updating

Configure plugin for first use

After navigating to the Messenger customer chat plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin code should now be visible in your WordPress Dashboard
4. Finally, clicking ‘Save Changes’ will save the plugin onto your WordPress site. You can edit this code manually by clicking ‘Edit Code’ or rerun the setup by clicking ‘Edit Customer Chat’

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.

FAQ

What do I need before setting up Messenger customer chat on my website?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

How does the plugin work?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop. You can find more information in our Developer Docs on the Messenger customer chat page.

Where can I see all my messages?

You can see all messages and responses to your Facebook Page in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top.

What permissions do I need on a Page to enable the Messenger customer chat feature?

You need be an administrator of the Page.

Why are some of my users seeing an additional confirmation window after clicking “Chat Now”?

A “Continue As” popup is shown infrequently for security purposes. Most signed-in users will only have to click the plugin itself to opt in, without having to re-confirm. Additionally, as more users message you via the plugin, the “Continue As” popup will be shown less often.

Can I see messaging analytics for my Facebook page?

You can see all messages and responses to your Facebook Page in your Page Inbox. Additionally, you can view analytics for your Facebook Page in Page Analytics or via Facebook Analytics. You can learn more about Page Analytics here. If you want more insights on your Facebook Page, visit Page Insights here.

The Messenger customer chat plugin is not working on mobile?

We have temporarily disabled Messenger customer chat plugin on Safari 12 while we work to resolve issues.

Reviews

Installed this plugin, was looking quite good. Until I also noticed that it does not work in Safari browser. BOOOOO! Shame on you guys. Was looking so promising. But I’m hardly surprised – plugins that Facebook has made previously for WP have been quite bad also.

Please make it work for Safari! I’m going to have to switch it for something else right now.

After installation, the messenger bubble doesn’t show up in Safari – only in Chrome. Come on Facebook… you should be able to do cross-browser compatibility testing by now. How could you expect people to enthusiastically start using the Facebook Messenger chat if you develop it so half-heartedly? And also, I have the Facebook extension for WooCommerce installed, and that causes the messenger to appear double. There shouldn’t be any such conflicts.

I love the idea and was very excited to use it! However when I install it on my website and run to the setup it ends up giving my an error in the html code area. Does the facebook page have to be a business page?

I love this plugin! It’s very easy to install- just takes a minute- and you can customize the verbiage and colors. I love how it works seamlessly with Facebook Messenger, a platform my readers are already comfortable with and use often. Best of all, it’s a new, easy, way to communicate with my readers, get longer time on the site, and overall create a better experience for my reader, helping me gain their trust and ensuring they return!