Enable the plugin on a sub-production instance. A recent clone of production
is preferable.

Test the revised functionality, especially the added ACLs and default-deny
functionality. Continue testing until the system performs as expected. If
users cannot access expected resources, ensure they have appropriate roles
and ACL rules to grant them the access.

Create update sets of any needed changes so you can apply them to
production.

About this task

If it is not active on your instance, you can request the plugin.

Procedure

In the HI Service Portal,
click Service Catalog > Activate Plugin.

Fill out the form.

Target Instance

Instance on which to activate the plugin.

Plugin Name

Name of the plugin to activate.

Specify the date and time you would like this plugin
to be enabled

Date and time must be at least 2 business days from
the current time.

Note: Plugins are activated in two batches each business
day in the Pacific timezone, once in the morning and
once in the evening. If the plugin must be activated
at a specific time, enter the request in the
Reason/Comments.

Reason/Comments

Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need
the plugin activated at a specific time instead of
during one of the default activation windows.