To delete one or more messages from a folder, select the messages, and then do one of the following:

Click Delete on the toolbar.

Right-click the message and then click Delete on the menu.

Press the DELETE key.

To delete an opened message, click Delete on the toolbar.

How do I ignore a conversation?

You can use Ignore Conversation to delete any messages you've received in a conversation, and delete any future messages sent to that conversation. Ignoring a conversation won't remove messages from your Sent Items folder.

To ignore a conversation, select the conversation in the List View by clicking it, and then do one of the following:

Click the down arrow next to Delete and click Ignore Conversation .

Right-click the conversation in the List View and click Ignore Conversation .

What else do I need to know?

If you're using Conversation view, when you click Delete , what is deleted depends on what you've selected.

If you've selected the conversation in the List View, every message in the conversation that's in the current folder will be deleted. For example, if you're viewing your Inbox and have selected a conversation that includes messages in your Sent Items folder or other folders, the messages that aren't in your Inbox won't be deleted.

If you've selected one message in the conversation, only that message will be deleted.

When you delete a message by clicking Delete , or Ignore Conversation , or by pressing the DELETE key, the message is moved to your Deleted Items folder.

You can also cancel Ignore Conversation and return the conversation to your Inbox. To cancel Ignore Conversation:

In the folder list, click the Deleted Items folder.

Find the conversation that you ignored in the Deleted Items folder and click to select it. will change to .

Click the down arrow next to and select Cancel Ignore Conversation .

You can select multiple adjacent messages to delete by holding down the SHIFT key and clicking the first message you want to delete, and then clicking the last message you want to delete. Doing this selects all messages in between. You can select multiple non-adjacent messages by holding down the CTRL key and clicking each message that you want to delete to select it. After you make your selections, press DELETE on your keyboard to delete them.

There may be a policy on your Deleted Items folder that causes items in it to be permanently deleted after they've been in the folder for a certain period of time. To determine whether your Deleted Items folder has such a policy, right-click the Deleted Items folder and move the pointer over Retention Policy.