I can combine shipping costs on some items depending on combined weight of the items as French postal rates are a flat rate for 100gm, 250gm,500gm, 1kg, 2kg

I refund the excess postage costs on multiple purchases after the parcel has been made up or contact me before to make the purchase I can give you a quote and amend the listing postage price.

I use the cheapest shipping rates but if you wish to upgrade and add insurance and or tracking it is possible during checkout.

Please note colors may vary slightly depending on monitors.

Payments

I accept payment via Pay Pal or Etsy Payment.

I also accept bank transfers and cheques in Euros or Sterling.

I require payment within 7 days of purchase.

I operate a Layaway scheme, although I require a 30% deposit and this is not refundable. Contact me to arrange payments

Shipping from France

I use recycled cardboard packaging ( but in perfect condition) and new bubble wrap, for fragile items I line the box with polystyrene.

I ship items using "la Poste"s cheapest international postal rates, but this does not include tracking or insurance ( to keep the cost down as postage in France is reasonably expensive)

I only charge 1 $ over the French postal cost, this is to cover materials and time.

Tracking and insurance is an optional extra costing 3.80$ available during checkout.

International postal delivery can take from 5 days to 3 weeks, at certain times of the year maybe longer ( ie Christmas period and French summer holidays)

I cannot be held responsible for items not arriving for a deadline.

I am not responsible for extra taxes or duty upheld in certain countries.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

If you are not satisfied with an item, I accept returns and will refund the purchase. I must be contacted within 15 days of reception of the delivery.

Please fill in the Cancellation form http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf and return it to me via my Etsy Shop.

I will refund via Paypal or Etsy Payment after I have received the item, return postage costs are the buyer responsibly.

I can not be held responsible for damage incurred during shipping if you have not taken insurance, but the percentage of damaged items during shipping is very low ( to date I have only had 1 damaged delivery partly due to my packaging which I have totally reviewed since this incident)

If you do receive a damaged item and have not purchased insurance contact me and I will try to compensate you with a discount on your next purchase ( this is how confident I am about my packing)

I am not responsible for non delivery of uninsured items.

I do not issue refunds for damage or losses during shipping unless the customer has taken insurance.

Additional

If you have a question that is still unanswered don't hesitate to contact me.

Frequently Asked Questions

Combined Shipping

Combined shipping is available on most items for a multiple order. I refund the excess shipping costs after the parcel has been made up, or contact me for a quote and if you are happy with the combined shipping costs I will amend the listing.