Wonderful Week in Paradise

From the moment we arrived, we were treated like family. Everyone went our of their way to make our stay as comfortable as possible. I plan to spend many more vacations at this property.
I prefer this small, clean property over any of the larger hotels in the area. We had everything that we could want right there.
AMAZING!!!!!!! Looking forward to our 2013 stay :)

Hotel features (5 = best, 1 = worst):

Amenities:

5

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

5

Value:

5

Sightseeing tip:
Not Applicable

Go see Ray (the travel agent in the font lobby area) if you want to book excursions. He is so kind and NOT PUSHY at all. He explains everything very clearly and makes sure that you get what you are paying for.

Double charged, staff won't help

I stayed here back in March of 2013. I was double charged for a room upgrade ($125), and the staff won't do anything about it. I have tried repeatedly to get a refund and even sent bank documents verifying that I paid twice, at the hotel's request. Still nothing. Going on 6 months now and can't get my money back.

Hotel features (5 = best, 1 = worst):

Amenities:

2

Cleanliness:

3

Hotel staff:

3

Comfort:

1

Location:

3

Value:

3

Trip purpose:

flamingo

we arrived at the airport and we had to pay $40.00 for a fare to the hotel . we still in Cancun and I'm going back to the airport tomorrow.
the hotel air condition wasn't cooling enough and our clothes got damp. we took them to the laundry and washed and dried them!!!!. we have to pay to use the interne by hours and was expensive we were supposed to have continental breakfast and they told us it wasn't possible!!!!! we left the hotel and stayed on 2 a different places. do you think is possible to get a voucher for my return tomorrow morning to the airport?? flying 2 more times to Cancun til October 16 aprox.

Trip purpose:

Great memories

This hotel is great for a bunch of college friends looking for a cheap and great time in mexico. The staff here are the best you'll see and they try to make everything fun and exciting for you all the time. For the money that we spent on this hotel it doesn't get much better than this, the location is next to a ton of great place, so you should never be bored.

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

4

Hotel staff:

4

Comfort:

3

Location:

4

Value:

5

Trip purpose:

Business

Dining tip:
In Hotel

always go down stair to eat at the restaurant, the staff are the best you can find.

If I could give this a zero I would!

We were ignored upon arival. Our bags were placed in a puddle of water from the leaking roof. While waiting for our three hours before check in, we decided to sit by the pool. There was a used condom floating next to us! The room smelled of mold, knobs were broke on the drawers and the comforter was filthy. My husband and I both got food poisoning. After a call to get the heck out of there early, I was told by the manager that if I didn't like it, I could leave. Needless to say I will never return to the flamingo!

Hotel features (5 = best, 1 = worst):

Amenities:

1

Cleanliness:

1

Hotel staff:

1

Comfort:

1

Location:

1

Value:

1

Trip purpose:

so so

May not be worth saving little to stay at this hotel compared to other options around.
Staff not all that friendly.
Room smelled like mold.
No coffee maker, no refrigerator.
Decent overall but may not be worth it unless saving a lot by staying here.

Hotel features (5 = best, 1 = worst):

Amenities:

3

Cleanliness:

2

Hotel staff:

2

Comfort:

2

Location:

4

Value:

2

Trip purpose:

4th trip and more to come!

This was our 4th trip back... every year gets better.. the staff remembers us year to year and it is always so great to catch up with old friends! Can't wait till next year! Thank you to Jorge and Juan Carlos for a wonderful birthday too!

Trip purpose:

Great vacation location

The pool was beautiful, and if you wanted to get away from the excitement they had a second pool on the roof of the second floor. The location was nice. IT was a short 8 peso bus ride to the party center or you could walk in 15 minutes, many nice restaurant close by and lots of shopping in both directions. I would recommend this hotel to a friend, but bring some towels.

Trip purpose:

Good hotel for a good time.

My opinion this should be 5 star hotel. the employees are very friendly and attentive, the food and drink are very good, the pool very clean and the whole hotel, the beautiful beach, the bar in the hotel lobby very nice, definitely recommend it but pick a junior or deluxe room with sea view, you will not be disappointed. my only complaint is with the internet service, they charge $ 15.00 dollars per day, but the speed is very good and one can connect around the hotel, but you can connect a single electronic equipment.