Paths

IT Outsourcing

Are you a project manager or a team lead that wants to learn the specific concepts and skills needed to lead an outsourcing or offshoring IT project? This Path is for IT line managers and project managers who want to learn best practices and how outsourcing and offshoring can lead to huge benefits in their organization. In this path, you will go from starting an outsourcing project and selecting the right sourcing strategy, to selecting and contracting the right vendor to running an outsourced or off-shored project while ensuring that you protect yourself from inherent risks specific to outsourcing and offshoring. Whether it is selecting the right vendor, double checking the vendor contract, or managing a cross-cultural distributed team, these courses will provide you with the necessary knowledge to confidently begin on your next outsourcing project.... Read moreRead less

Beginner

IT Outsourcing - Preparing for an Outsourcing Initiative

Description

Most organizations have outsourced at least part of their IT to an external organization. In this course, IT Outsourcing - Preparing for an Outsourcing Initiative, you'll be provided with a solid foundation on the outsourcing concepts and preparations involved with IT outsourcing. First, you'll focus on the reasons organizations have for outsourcing. Next, you'll discover common outsourcing strategies. Finally, you'll explore how to properly prepare to carry out an outsourcing project. After this course, you'll have a clear overview of the IT outsourcing concepts and preparations that will benefit you as an IT professional in today's competitive IT environment.

Table of contents

Course Overview1m

Introduction to Outsourcing23m

Why Outsource and What to Outsource?31m

Selecting an Outsourcing Strategy34m

Preparing for Outsourcing30m

Intermediate

These courses will provide you with applicable hands-on knowledge about the different aspects of IT outsourcing and offshoring projects.

IT Outsourcing - Vendor Selection and Contracting

Description

Vendor selection and vendor contracting are outsourcing-specific activities that have a significant impact on the success rate of outsourcing projects. This course, IT Outsourcing - Vendor Selection and Contracting, covers important topics in these fields, which are unfamiliar terrain for most IT-project and team managers. First, you will discover the tools and techniques needed for setting up a long list of potential vendors for your project. Next, you will zoom in on the process of narrowing down your long list until you reach the most fit-for-purpose vendor. Finally, you will explore the various parts of an IT contract that are of interest to you as a project manager, and how you can use these clauses to steer the project to a successful outcome. After completing this course, you will have enough knowledge of the concepts involved in vendor selection and vendor contracts that you can execute these activities in your own projects.

Table of contents

Course Overview1m

Introduction to Vendor Selection and Contracting11m

The Vendor Selection Process24m

Outsourcing Contracts: Setting up the Main Transaction18m

Outsourcing Contracts: Specifying the Work or Service18m

Outsourcing Contracts: Minding the Security and Legal Details17m

IT Outsourcing - Running an Outsourcing Initiative

Description

Running an outsourcing project presents the project manager with some unique challenges in the areas of culture and team dynamics. In this course, IT Outsourcing - Running an Outsourcing Initiative, you'll learn the pitfalls of managing an outsourcing initiative, and will be presented with tips and tricks you can apply to avoid them. First, you’ll explore ways to create a shared sense of responsibility and how to overcome cultural challenges when working with a foreign team. Next, you’ll examine some of the problems inherent in an outsourced project. Finally, you’ll learn how to tackle the challenge of working with a distributed team, including dealing with time differences, productivity expectations, and communication issues. By the end of this course, you’ll be able to identify common issues that arise when running an outsourcing initiative, and you’ll understand how to mitigate these threats to your outsourcing project.

Table of contents

Course Overview1m

Creating a Shared Sense of Responsibility24m

Dealing with Cultural Differences18m

Dealing with Common Issues in Cross-organizational Teams17m

Working with Distributed Teams19m

Advanced

This course will present you with a deep dive into specific IT outsourcing topics.

IT Outsourcing - Dealing with Outsourcing Risks

Description

Running an outsourcing project presents the project manager with some unique risks throughout the entire process of preparing, starting, running, and closing the project. In this course, IT Outsourcing – Dealing with Outsourcing Risks, you will learn the risks associated with running an outsourcing project, how to identify these risks and how to mitigate them. First, you will discover how to identify and mitigate risks associated with the staff of an outsourcing project. Next, you will explore how to manage vendor and contract-related risks of an outsourcing project. Finally, you will learn how to deal with communication-related risks in an outsourcing project. After this course, you will be able to identify and deal with risks that are specific to an IT outsourcing project, greatly increasing the success rates of managing outsourced initiatives.

Table of contents

Course Overview1m

Recognizing and Minimizing Staff Related Risks20m

Dealing with Vendor and Contract Related Risks18m

Managing Communication Related Risks14m

What you will learn:

How to prepare your organization for outsourcing and select the right outsourcing strategy

How to select the right vendor for your project and create a good vendor contract

How to run an outsourcing project with different time zones and cross-cultural teams

How to identify and counter outsourcing and offshoring related risks

Pre-requisites

This Path encompasses the different concepts of outsourcing and offshoring from a project management perspective. Some fundamental knowledge of project management, risk management, and leading teams will be useful when watching these courses.

Batch Offer Codes

Be sure to only enter offer codes separated by line breaks and does not include commas.