FREQUENTLY ASKED QUESTIONS

Be sure to gently blow any dust or debris off the lenses before cleaning, to avoid scratches.You should only use your Bobster microfiber pouch or cleaning cloth on your lenses – never use any paper products (tissues, paper towels etc). You should only use room temperature water (no cleaning solutions) on your Bobsters.

Convertible eyewear can either be configured as a sunglass (with or without foam or straps) or as a goggle with foam around the eyes and a strap. All goggle straps are fully adjustable for comfort and retention. Bobster® Convertibles are ideal for those who ride or play hard, and want to ensure that their eyewear remains securely in place.

Photochromic lenses get darker when exposed to sunlight (UV light) and then lighten back to their original state when UV light is not available. Photochromic lenses have millions of molecules of substances (such as silver chloride or silver halide) embedded in them. The molecules are transparent in artificial lighting or in the absence of UV light (direct sunlight), When exposed to UV rays, such as direct sunlight, the molecules undergo a chemical process that causes them to change shape. The new molecular structure absorbs portions of the visible light, causing the lenses to darken. The number of molecules that change shape varies with the intensity of the UV rays. These lenses are perfect for people who do not want to carry around multiple lenses or complete eyewear to use during changing light conditions.

Cleaning:Only use water at room temperature. Hot water will create an irreversible wrinkle on the lens surface. It may also cause the lens to fog and ruin the ability of the lens to transition in color.

Do not use any chemical solution on the lens.

StorageKeep the lenses away from high temperature, as this reduces their lifespan and will ruin the lenses’ ability to transition. If the lenses will not be used for a long period of time, make sure to store the lenses properly at room temperature—not in high heat or extreme cold.

Bobster products are warranted to be free of manufacturing defects (as received from our manufacturing facility) for the lifetime of the eyewear. This warranty program applies to all parts of the Bobster product. In the unlikely event that any Bobster product is found to be defective as a result of original materials or construction, as the customer's sole and exclusive remedy, the defective Bobster product will be repaired or replaced at the sole discretion of Bobster with the same or similar item of equal value at no cost to the consumer.

Contact us for a Return Authorization Number and then return securely packaged eyewear along with a note containing your name, address, telephone number, email address and description of problem. We will repair or replace the item (at our discretion) within 2-3 weeks of receipt. Items will be returned by USPS or UPS. You are encouraged to return defective item(s) by a traceable method (such as FedEx or UPS), as Bobster® is not responsible for lost or misdirected packages. Balboa Manufacturing Co., LLC.Attn: Bobster Warranty Dept. 9401 Waples St. Suite 120San Diego, CA 92121 USA

The Bobster warranty program does not cover product that is lost, stolen, or dropped; scratched lenses; or any damage caused by improper or unreasonable use. Replacement lenses and pieces can be purchased through Bobster.com or by calling 1-800-603-2662.

Prescription lenses are not covered by the Bobster warranty.

This warranty extends to residents of the United States only.

International customers should contact us at info@bobster.com for information on our closest international partner who may assist you in warranty repair.Note: Some states do not allow the exclusion or limitations of special, incidental, or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you legal rights, and you may have other rights that vary from state to state. To the extent allowed by law, the sale and exclusive remedy under this warranty is limited to repair or replacement as specified above.

For more information or questions contact: info@bobster.com or 800-603-2662

RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of its delivery. Item must then be returned within 30 days of original delivery date. RMA Numbers are obtained by e-mailing info@bobster.com. Please include the order number , a list items to be returned and the reason for their return. RMA Numbers will be sent via e-mail within 48 hours of request.

Used products WILL NOT be accepted for return or exchange; items MUST be new and returned in original packaging.

We can only return or exchange products purchased through our retail site. If you purchased your eyewear through one of our dealers you must contact your point of purchase for return or exchange.

Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are not refundable.)All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise, unless other arrangements have been made with Bobster. Customers are responsible for all shipping charges, both inbound and outbound.

In stock orders ship within 1-3 business days.. Usually, orders placed before noon (PST) on regular business days are shipped that same day. For items that are backordered your confirmation will show the EXPECTED delivery date of the product to our Southern California warehouse. Please allow a few extra days from this delivery date for your order to be shipped out from our warehouse. Please contact us at info@bobster.com with questions.

Orders for in stock items are sent to our warehouse the instant your order is placed. Please make sure you include all items you wish to order before submitting your order. Once an order is placed, you will need to place a separate order if you desire additional items.

You will have the option to select a Shipping Method on the Shipping Form from our shipping partners. We ship by FedEx, USPS and UPS. UPS and FedEx will NOT ship to Post Office Boxes. For RX orders to be delivered to a Post Office Box or APO address there may be additional shipping charges added to your order once it ships from our laboratory.

You are responsible for all customs fees due on items ordered. (If customs department of any country rejects your order for any reason, you are still responsible for all associated fees levied and required to return merchandise to our warehouse. A 15% restock fee will apply. These fees will be charged to your credit card as a separate transaction. It is your responsibility to ensure you are eligible to receive any items ordered.) If you choose to have your order ship through USPS, please note that a tracking number WILL NOT be provided and we are not responsible for lost or mis-shipped orders once they leave our warehouse.

*We reserve the right to add additional shipping charges to your order in the event our automatic system miscalculates shipping charges.

Purchase your selected frame from the website and also purchase the polarized lens LENS-POL-S. We will then send the eyewear to our lab to have the polarized lenses custom fitted into the frame. We will then send you the product directly to the shipping address you provided. Polarized lenses are an additional $150.00 USD.

Bobster does not share customer information (including e-mail addresses) outside of the company under any circumstances.

Bobster takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession

Within Bobster we restrict access to your information to those individuals who need it to provide you with services. Any third-party companies we must use to provide you with services are required to keep your information secure and confidential.

No protective eyewear can completely protect the user from all impacts. Items that are certified to the ANSI Z87.1 standard do exceed the safety standard ANSI Z87.1requirements for impact resistance, but it WILL NOT protect against all impacts or chemical splashes. THE ESSENTIAL PURPOSE OF THIS PROVISION IS TO LIMIT SELLER'S LIABILITY HEREUNDER. UNDER NO CIRCUMSTANCES WILL BALBOA MANUFACTURING CO., LLC dba BOBSTER EYEWEAR, ITS EMPLOYEES, OFFICERS OR DIRECTORS, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE TO ANYONE FOR INJURY OR DAMAGE SUSTAINED WHILE USING THE EYEWEAR, UNDER ANY CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL OR EQUITABLE THEORY, WHETHER OR NOT FORESEEABLE OR FORESEEN, REGARDLESS OF WHETHER SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THERE IS A TOTAL AND FUNDAMENTAL BREACH OF THIS AGREEMENT OR WHETHER ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. BUYER SHALL BE DEEMED TO ASSUME ALL LIABILITY FOR ANY AND ALL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR MISUSE OF THE GOODS BY BUYER, ITS EMPLOYEES, CUSTOMERS AND OTHERS. EACH PARTY RECOGNIZES AND AGREES THAT THE WARRANTY DISCLAIMERS AND LIABILITY AND REMEDY LIMITATIONS HEREIN ARE MATERIAL, BARGAINED FOR BASES OF ANY ORDER OR CONTRACT AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER ANY ORDER OR CONTRACT AND IN THE DECISION BY EACH PARTY TO ENTER INTO SUCH ORDER OR CONTRACT.