NSW Minister for Transport and Infrastructure Andrew Constance today announced bus customers will soon have access to improved travel information and new feedback channels thanks to the rollout of region-specific bus Twitter handles.

The new Twitter handles will target information to bus customers depending on where they're travelling from and will coincide with major bus changes starting in the CBD in October.

Mr Constance said this is another new way we can use real-time travel data when customers need it most and enable on-the-spot feedback about the journey experience.

"Last year we introduced Twitter handles for each of our train lines and they've proved a success - with more than 50,000 people now following their train line on Twitter and engaging with Sydney Trains’ staff on a daily basis,” Mr Constance said.

"Customers are hungry for more information. We've seen over 2.3 million downloads of popular real time transport apps and our revamped transportnsw.info website received 37.2 million visits in 2014-15, an increase of more than 6 million visits in just three years.

“As well as upgrading infrastructure and putting on extra services to improve the transport experience, we’re focussing on apps, the web and social media to communicate with customers as soon as there’s an issue and provide more options for customers to tell us when their service is not up to scratch.

“We’re not frightened of feedback and complaints. I say, bring them on.

“When you tell us your train carriage is dirty or your bus didn't show up, we can pull out all the stops to fix the issue or at least investigate whether there’s a systemic issue we need to get on top of.”

Customers will soon be able to follow Twitter handles for buses travelling from Sydney’s West, North West, Inner West, South, South West, Eastern Suburbs, East and North.