David Spinks on customer-centered success metrics for Scrum Masters

As Scrum Masters it is easy to get focused on the team or the organization. However, the customer is the reason for the work we do. In this episode we discuss some of the metrics or questions we can use to assess our success as Scrum Masters. A special focus on the customer is part of the mix!

Featured Retrospective Format of the Week: Constellation exercise

The Constellation Retrospective starts with the team standing in a circle, then the facilitator asks a question with a yes/no or agree/disagree answer, and the team moves away from the center of the circle if they say “no” or disagree, and move towards the center if they say “yes” or agree. This exercise allows the teams to see where each team member stands, and helps recognize possible differences that need to be addressed. David also shares a tip on how to make these retrospectives deliver anonymous information that is useful for the Scrum Master but can avoid unnecessary conflict.

David has over 15 years experience in the IT industry. He began his career as a software developer before becoming a Scrum Master in 2012. He calls himself an ‘agile adventurer’ and believes in continuous learning in himself and others. His passion is getting the best out of teams and seeing people reach their full potential. He has worked in a variety of industries, including eCommerce, social housing and education.