Product Advisories

Thank you for using Canon products.

When an HDMI cable is used to connect the SX80 Mark II projector to AV equipments or computers, we have discovered that certain projectors with classification numbers shown below may experience one or more of the following phenomena listed below.

Image cannot be projected

Audio is not output from the projector

The resolution of the projection is low

We offer our sincere apologies to customers who have been inconvenienced by this phenomenon. Canon works hard to provide the highest quality products to our
customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your
understanding.

Affected Product

Model Name

Classification Number

SX80 Mark II

A, B, or C

How to Check the Classification Number

The last letter in the serial number is the classification number.
For example, if the serial number is JXY00473B, “B” is the classification
number.

How to Check the Classification Number using the Product Label
The product label is attached to the bottom side of the projector, and the
serial number is printed on it. Please see the image below for your
reference.

How to Use the Projector to Check the Classification Number
View the projected image on a screen.
Press the MENU button on the projector or remote controller to open the
menu.

*For further details, please see “Checking the Information of the Projector”
in the User’s Manual.

SupportThe products with this phenomenon will be inspected and repaired free of
charge. If you own one of the affected products, please contact our Customer
Support Center. We appreciate your patience, and we offer our sincere apologies
to the customers using these products who have been inconvenienced by this
issue. This information is for residents of the United States and Puerto Rico
only. If you do not reside in the USA or Puerto Rico, please contact the Canon
Customer Support Center in your region.