(KMOV.com) -- Imagine paying a contractor thousands of dollars to do a job, but you get nothing.

By all accounts Ron Briddell ran a successful remodeling business in the Metro East for years.

At one point, he even poured a patio for free for a family in need. He also had many good reviews and testimonials over his 25 years in business.

But over the past year, consumer complaints began to surface.

Sharon Kayes of Granite City paid Briddell $4,400 to replace her roof last June. But Briddell never came back to do the job and now she called police.

They currently have an open investigation. When News 4’s Chris Nagus asked Briddell about that he said he was concerned about the police investigation and being prosecuted. He also said he hopes to that, “we can avoid it by making an arrangement with Ms. Kayes to get that taken care of.”

Keith Hamm says Briddell was hired to do work on his O’Fallon, Illinois home. In May of last year Briddell did not pay a sub-contractor $5,000 for masonry work. That sub-contractor put a lien on Hamm’s house.

Hamm told News 4, “we are taking him to small claims court to see if we can get him to pay up.”

In response to that, Mr. Briddell said he had made a deal with the Hamm’s on Tuesday.

But on Wednesday afternoon, News 4 contacted Mr. Hamm, who said he had heard of no such agreement.