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Store Policies

Textbook Refund Policy - In-store or onlineThere is a specific deadline date for textbook refunds each term, as published in the store at checkout. Generally the last date for refunds each term is after one week of classes.
You must have correct and complete cash register
receipt. NO EXCEPTIONS!Textbooks must have current price/code intact
to receive full refund. Tampered prices disqualify books from
refund privilege!New textbooks must be in new condition to
receive full refundNew textbooks with receipt, with any damage
(e.g.-due to photocopying, etc.) or books with any markings in
them, will be considered used books and may receive 3/4 priceShrink-wrapped packages which have been opened
will not be eligible for full refundCollege Book Store reserves the right to
make final judgments on all returns, both for in-store and online
purchasesBooks purchased for each term after our published final refund date are not eligible for refund. (See buyback policy)Special order and non-required books are
not refundablePhoto ID required for refundsBooks purchased from us online
can be returned at the store or by shipping them back to us. You will not be refunded for shipping costs unless the return is due to an error on our part. Please contact us prior to returning textbooks by mail-order.Textbook Buyback PolicyBuyback is conducted only in-person, in our
store. Buyback is currently not available online.This is largely due to the fact that we have
to see.the book before we can quote a price for buyback.
Because of this, we can't quote buyback prices online, over the
phone, or via email. We will, however, be happy to consider
books you purchase online (or anywhere else) for our in-store
(in-person) buyback as follows:Our best price may be paid for your book
if:
Buyback is in effect (see buyback dates on home page)
Bookstore has a faculty requisition for the title / edition for
following quarter
Bookstore currently needs inventory of the title / editionWholesale price may be paid for your book
if:
Book does not meet the above criteria
Title / edition has a wholesale demand
(Wholesale price is pre-determined by national wholesalers)Old editions have no value and will not be
boughtBooks needing repair have a reduced value.
Badly damaged books have no value and will not be bought. We
reserve the right to make final judgment on a book's conditionPhoto ID required for refundsCollege Book Store reserves the right to
refuse to buy any book for any reasonAll buyback transactions are finalTextbook Rental TermsCLICK HEREApparel Return PolicyRefunds or exchanges of online and in-store
apparel purchases may be made if the following conditions are
met:Return must be made within 90 daysMerchandise must be in new conditionSales receipt must accompany returnThe following are non-refundableSale merchandiseItems that have been washed or wornCustom-decorated itemsEvent-specific or dated merchandise after
the event or dateCollege Book Store will not accept return
of embroidered items due to loose or unraveled embroidery threads
unless there is a discernible defect in the workmanship of the
embroidery.College Book Store is not responsible for
shipping charges for returns unless the return is due
to an error on our part.To make a mail-order return, please CLICK
HERE for instructions.Shipping Policies - DomesticWe ship anywhere in the US using a variety
of carriers. We will choose the carrier that best suits our needs
for your particular shipment (usually US Mail, FedEx Ground, or UPS) but we do honor requests from our customers to use a specific
carrier. If you have a carrier preference, please contact us by phone, or make a comment in the comments box on your order.We use UPS for overnight shipments. Please
contact us via phone for a quote on rates for an order to be
shipped via UPS overnight or see our shipping rate
chart for information about "2nd day air" shipmentsShipping Times and RatesCLICK HEREShipping Policy and Charges - InternationalCollege Book Store does not ship orders to addresses outside the US.
We apologize for any inconvenience this may cause.