Colorado Department of Corrections

Inmate must submit the call list to and all numbers approved by Case Manager. The call lsit form must be completed in its entirety, including complete name, physical address where the phone number terminates, complete phone number. The maximum number of approved telephone numbers is fifteen (15). Changes to lists is allowed every thirty (30) days, computed as thirty days from the date the offender signed the last form. The physical address where the phone number terminates must correspond to the area code and prefix of the phone number. Calls to “toll free”, such as 800, 877,888, 900, numbers are not allowed. Lists that are illegible or unable to be electronically scanned will be returned without processing.

Length of Calls: The maximum allowed length of any call is 20 minutesSpecial Housing Areas: Access to telephone and length of calls will be in accordance with facility/office policies.International Calls: International numbers will be identified by a speed dial number beginning with ‘7’ and can only be called debitLegal Calls: If an offender provides the Attorney Registration(Bar) Number, with the business address and phone number of their attorney, calls will be unrecorded and unmonitored. When CIPS has verified the information the speed dial will be changed to a number beginning with 9, such as 90. Debit calls to these numbers will not require positive acceptance and will automatically connect allowing an offender to input up to 4 additional digits if reaching an automated attendant. Debit calls which connect with an answering machine or voice mail will not be eligible for credit. Collect 90 series attorney calls will still require the called party press 5 to accept as they must agree to pay for the call.
Three-way Calling, Conference-Type Calling, Call Forwarding, Remote Call Forwarding, or using a local cell phone number to call long distance are NOT ALLOWED.

Calling Instructions:

1. Lift receiver and at dial tone, dial 6-digit DOC number, 4-digit PIN immediately followed by the 2-digit speed dial number. Offenders with less than 6digits in their DOC number must enter a zero or zeroes before their DOC number to make it 6 digits. The 4-digit PIN must be correct. The 2-digitspeed dial must be on their list. There can be no pauses between the 12 digits.
2. If PIN and speed dial are correct, the system prompts: “For a debit call dial 1, for a collect call dial 2”.
3. The system will prompt the offender to state their name. This will be recorded and played on all subsequent calls. The system may occasionally record the name again. Offenders must state only their name and not a message. The called parties cannot pass a message and then not accept the call.
4. The system then plays the prompt: “Thank you” or “Your call is being processed”.
5. For debit calls, if there is not enough money in the offender’s phone account to place a minimum 3-minute call, the system will prompt: “You have insufficient funds to make this call”.
6. If the last call placed has not completed processing, the system will advise the account is already in use.
7. Account balances are accessed by dialing the DOC +PIN + 00 (zero zero). The offender will then be prompted to dial ‘1’ for account balance or ‘2’ for the cost of the last debit call

Purchasing Phone Time: Phone time is purchased by the offender in even dollar increments through the DOC Canteen.