Unexpected events happen all the time and even to airlines. However when something goes wrong in the system, air passengers often feel that they have entered a poker game with embarrassingly low hands.

Our beloved European Union regulates and directs every other step in our life journey. Each reader may add negative or positive connotation to Brussels' reign depending on personal views on EC unification, but nevertheless, some of this regulating actually carries a great deal of European goodness.

Ryanair, that of the cheap flights, zero legroom and zero tolerance of fat people, is the world's most hated airline. Popularly seen as the villain of the skies, Ryanair has been pissing people off for the last twenty plus years: with all its hidden levies, taxes and charges, Europe's ''only ultra-low cost carrier'' isn't actually selling low cost flights.

Ryanair, one of the most successful brands in the last 25 years, has always taken an uncompromising approach when dealing with its customers - follow the rules to the letter and get a cheap fare - any deviation and costs will escalate. No excuses, no quarter given...