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Jess M., Computer Support Specialist

Category: Software

Satisfied Customers: 637

Experience: Computer Software Support specialist for more that 10 years

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I purchased Office 365 back on 10/27/2016 I can not get it

Customer Question

I purchased Office 365 back on 10/27/2016 I can not get it on my computer. It says I have done all but the final step. I can't get tothe page to do itJA: Just to clarify, what's the make and model of your machine, and what operating system are you running?Customer: HP 2311x windows 7JA: Have you installed any updates recently?Customer: nopeJA: Anything else you want the computer expert to know before I connect you?Customer: just help me get it done

I have received no error messages. I get confirmation that all I have to do is go to the website and finish. I can not getto the website will not open I have all the icons that come with 365 but none of them work

Customer:replied 8 months ago.

I am sorry I have an appointment and can not finish. Please email me the solution. Thanks you so much;

I cannot you just e-mail the solution as there could be several possible causes of the problem. When you return, I suggest we establish a secure remote assistance which will allow me to see the problem and help you directly.