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Recently a customer wanted some help in interpreting the output of "db2pd -dynamic” command. Providing the details in this blog for everyone to understand and use. 1. In “db2pd -dynamic” what does “environment" mean in NumEnv, EnvID etc ? Ans : The environment means the environment in which a given SQL is supposed to run. Let me use an example to explain : Suppose you have 2 applications : Eg 1 : Application 1 : Wants to run the SQL in UR mode Application 2 : Wants to run same SQL but in CS mode Eg 2 :... [More]

Abstract IBM is pleased to announce a new support option available to you when your software reaches End of Service (EOS). IBM will offer Continuing Support for selected Analytics(Db2,Informix,ILG, ECM&Cognos) products and releases. This offering will provide you with continued access to the same knowledgeable global Support team you are working with today. Content IBM is pleased to announce a new support option available to you when your software reaches End of Service (EOS). IBM will offer Continuing Support for selected Analytics... [More]

We will provide non-defect support for business continuity(including access to existing fixes) for DB2 v9.7 and v10.1 beyond their End of Service(EOS) date(Sep.2017). This exciting offering allows you to enjoy many of the S&S benefits . It is : Enhancement to existing Subscription & Support Extends time allowed for client upgrades How-To and workaround assistance Provides pre-existing fixes It is not : Replacement for Subscription & Support Replacement for Service Extension. Defect fixes. Support for custom special builds or code... [More]

There are several approaches to resolve your IBM software issues - 1. Search for answers from internet via search engines like Google, baidu or IBM website. 2. Post a question in dwAnswer community for simple questions https://developer.ibm.com/answers/index.html 3. Open a ticket for complex issues either through SR tool or call IBM hotline, this is open to entitled customers only and requires an "ICN" customer number。 SR tool link ... [More]

We are pleased to share a new video available on the IBM Electronic Support YouTube Channel: Keeping Service Requests to a Single Issue Did you know that when you limit a Service Request to a single issue, IBM Support is better able to prioritize and update you on the issue's status? If you have more than one issue, you are welcome to open multiple requests (even for topics related to a single larger issue, such as an upgrade). By signing in to Service Request, you will be able to see all of your open requests... [More]

Want to improve your experience when contacting IBM Support? Would you like to know how to enhance your IBM Support with additional services that suit your needs? Check out IBM Software Support Handbook and its companion the IBM Appliance Support Handbook. Software Support Handbook. http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html Appliance Support Handbook. http://www-304.ibm.com/support/customercare/sas/f/applhandbook/home.html

Did you know that IBM has extended software support agreements? Depending on the product, IBM has a commitment with its customers to provide product and technical support on software products for a designated amount of time, after the product has reached end of support (EOS) also known as end of life. Once a product reaches EOS, the support is no longer available for purchase or technical support without an extended support agreement. The lifecycle policy indicator determines how long IBM will continue to support the product once it has reached... [More]

If you are an IBM Site Technical Contact (STC) or if you want to know how to identify STCs in your organization, you should watch the newest video on the IBM Electronic Support Channel! Each organization selects a Site Technical Contact when it purchases software from IBM. The STC completes the following common tasks to make sure you and your colleagues can easily access IBM Support: Providing access to IBM Service Request (or SR) to your colleagues Selecting administrator contacts who can help you with most tasks Maintaining... [More]

The IBM Support Portal will soon have a new look! Our friends on the Electronic Support Blog have posted a fantastic blog series covering all the details of the new Portal. Take a look! Part 1: New support home and product lookup Part 2: New search support and downloads location Part 3: Common support links Part 4: My support programs and translation features Part 5:... [More]

You asked for it, and soon you'll be able to use the completely refreshed and redesigned IBM Support Portal! Among the many improvements, you'll find: A simpler and easier to navigate Support home page (see image below!) Enhanced product look-up Prominent search bar Common support links Much more! See the full preview on the IBM Electronic Support Blog.

While your business is growing, you might face some performance issues, that weren't there when you started using DataStage, or even worse, DataStage, has never been as fast as you thought it would be. As follows, I'm sharing with you some tips to check in general and specific environments, maybe it's matter of changing a parameter or maybe you have to install a product Fix, but remember, it's always useful to test in a controlled environment, stress your environment, and review if modifications helped or not. How to... [More]

If you use InfoSphere Information Server V8.7 and you want to import metadata
from IBM Cognos Version 10,please refer to the technote to learn how to enable metadata imports from Cognos 10 in InfoSphere Information Server,
Version 8.7

Have you heard of IBM Support Assistant ? This handy tool can help you
organize, analyze, diagnose, and resolve issues you face with IBM
software and applications. A new video has recently been released covering how to download IBM Support Assistant and providing a great demo of the tool. Check out the new video today!