Employee Reviews

Former Employee - Business Development Consultant in Hayes, England (UK)

Former Employee - Business Development Consultant in Hayes, England (UK)

I worked at Rackspace full-time (more than 3 years)

Pros

If your hitting target you get treated like a king. Games Room, Dress down, Birthday off and cool office.

Cons

Management are seriously clueless. This is from the very top down right through to support and especially Sales. I was one of their top performers for over two years and instead of management helping me do better my role was constantly hindered and changed to the point i had enough. Its a shame as i truly bought into the values the company try to convey. Also - there is a big company culture in sales to screw customers over once they are onboard. Sell what you can actually do opposed to a pipe dream.

Advice to ManagementAdvice

Stop changing things. Have a plan and stick to it. The constant shift in company strategy is a joke. When implementing change stop panicking at the first sign of trouble and change things further. To be successful you need stability. Also, please stop hiring idiots as managers - over my two years the whole environment became very qlicky. Reward people on merit - not on how much butt they can kiss. Core values is your biggest strength - that needs to stay true throughout the business - At all levels.

Working with the most cutting edge Cloud technologyGreat benefitsVast majority of co-workers are the most intelligent and generous people in the world.Ample training opportunities.

Cons

Growing pains - in attempting to grow from a medium to large-size enterprise, they have hired a surplus of middle-managers who know little about the technologies involved, and only seem to have one strategy. Re-shuffle teams and re-shuffle the organization.

There is a lot of cronyism, and politicking - depending on the organization.

Advice to ManagementAdvice

Adhere to the Core values. I left because they were not being practiced.Continue focus on customer and providing Fanatical customer support.Everything else is just talk.

Current Employee - Senior Support Systems Engineer in San Antonio, TX (US)

Current Employee - Senior Support Systems Engineer in San Antonio, TX (US)

I have been working at Rackspace full-time (more than 5 years)

Pros

Good friends who understand the same pain you are going through with this company

Cons

Not paid enough to put up with the demands your manager is giving you. Your manager has no idea how to manage, so the blame always falls on you. They have a management training program, but it does not seem to be helping with these new managers. They throw them in the wild and use the floor as a training ground. We are not a startup anymore, but they try to treat it as it is. If your customer complains, it is all your fault (sse) and not the AM, BDC, or any of the admins who screwed up.

Before, it was all our cloud and no one else's, but now it is everyones cloud we manage. We don't even have people who understand our cloud, let alone now manage other clouds :( SLT is trying to throw darts blindly to see what works. We did this 5 years ago and got hurt and here we are doing it again.

Politics suck here. Make sure to play the game right to get promoted. Will leave it at that.

Advice to ManagementAdvice

You need to start hiring better tech talent or you will be in some pain in the near future.