Great Hotel and Pool

Posted Jul 29, 2015

Pros: Staff and Delano only pool

My wife and I recently stayed at the Delano for a weekend getaway. The staff could not have been better they were first class all the way! They upgraded us to a corner room which was really nice and private. The beds and bedding was extremely comfortable. First day on Saturday the Delano only pool was full and we ended up at the crowded Mandalay pool. We were on our own all day for drinks etc. On Sunday we had chairs at the Delano pool and what a difference. We had 2 great servers throughout the day that treated us great and the atmosphere was comfortable and quiet. Great access to the casino and the restaurants and Michael Jackson show as well. Great Stay and we will be back!

4 out of 5

Recommended for Everyone

by A verified traveler from K

Quiet hotel on the Vegas Strip

Posted Jul 22, 2015

Amazing room, which even had a plasma screen in the bathroom! Beds were supremely comfortable. However bottled water and coffee/tea were not complimentary and were expensive.

4 out of 5

Recommended for Everyone

by A verified traveler

Expensive morning coffee.

Posted Jul 22, 2015

Nice hotel, great room. $4 for a coffee made by me in my room, Not Cool. Some things still need to be included with the room rate.

Delano a MUST stay!!!

We liked how quickly any issues were addressed. We were especially impressed when we received a phone call to notify us that the door to our suite was not completely shut.

Comment from Hotel Management

Jul 8, 2015 by Guest Relations, Hotel Management

Hello Lisa, I extend my sincerest gratitude for your generous comments! Our guests are our absolute foremost priority, and our team strives to provide the utmost excellent guest service that we have been known to provide. It has been our honor to serve you and provide you with an exceptional stay. We look forward to your future stays with us! Sincerely, Drew Effler Delano Las Vegas Guest Relations

5 out of 5

Recommended for Everyone

by A verified traveler from nyc

Great time in Vegas

Posted Jul 5, 2015

We stayed at the Delano Las Vegas for a week the staff is great , the rooms are beutiful and very clean. The pool is spectacular and we enjoyed every minute we sent there 😀

5 out of 5

Recommended for Everyone

by A verified traveler

Good choice for family stay

Posted Jul 4, 2015

Kids had fun in pool and getting in/out of hotel room to where ever you want to go is easy.

Comment from Hotel Management

Jul 8, 2015 by Guest Relations, Hotel Management

Hello Valued Guest, Thank you so much for your recommendation! I am thrilled to know you and your family had a wonderful experience indulging in our suite accommodations and at Mandalay Bay Beach. It would be great to see you again soon! Sincerely, Drew Effler Delano Las Vegas Guest Relations

4 out of 5

Recommended for Everyone

by A verified traveler from Chicago

Very Nice

Posted Jul 2, 2015

Pros: The room. The interior design of the hotel is top-notch - gorgeous, relaxing, and very classy.

Cons: Speed of check-in

The hotel and the room are just excellent, really beautiful. The main reason that I didn't give it 5 stars is that it took the front desk an incredibly long time to check a person in. When I walked up, I was essentially the next in line behind the two that were in the process of being checked in. It took a full half hour from that point for me to get checked in. (The Concierge right next to the front desk was not busy - why don't you cross-train that guy?) The other comment is that there is no signage. I'm sure because it would interfere with the aesthetics. But still a shortcoming - when I was dropped off by the taxi I found the front desk by wandering around until I bumped into it.

Comment from Hotel Management

Jul 8, 2015 by Guest Relations, Hotel Management

Hello RJ, Thank you very much for the great feedback! It’s very rewarding to hear when our guests have a nice time with us. I do apologize, however, for the discomfort you endured with the extended wait time you encountered and the lack of signage. Your comments have been shared with our department heads. It has been our pleasure to serve you at Delano Las Vegas! Sincerely, Drew Effler Delano Las Vegas Guest Relations

A better alternative than Mandalay Bay

Posted Jun 29, 2015

Pros: Internet

Cons: Guarantee the room that was booked. Also, if there is a coffee machine, it should be free especially for a suite hotel.

Location: The Mandalay Bay Casino

The hotel is nice, except that did not have the room I had reserved. My choice was t take a lesser room, Queen Bed, or a Pet floor room. The clerk told me that type of rooms are not guaranteed. So it was disappointing. They have a Keuring machine in the room, but charge $4 per cup (harsh).

Comment from Hotel Management

Jul 2, 2015 by Guest Relations, Hotel Management

Hello Jerry, Thank you for your 4 – star review of your recent stay at Delano Las Vegas! Our Front Desk team wholeheartedly attempts to provide our guests with a room assignment meeting their every request. I regret the disappointment you felt when the room type requested had not been available upon your arrival due to occupancy and departure patterns. I am also terribly sorry for your displeasure with the pricing of our in-room amenities. Your feedback is greatly appreciate as it allows us to measure our success in providing our guests the most excellent stay. We hope to see you again at Delano Las Vegas! Sincerely, Drew Effler Delano Las Vegas Guest Relations

5 out of 5

Recommended for Couples

by A verified traveler

Great Hotel and Pools!

Posted Jun 27, 2015

The Delano is a great place to stay - Even though there is a daily Resort Fee of $29 it is definitely worth it! We enjoyed the Delano private pool with plenty of clean towels numerous umbrella's and a staff that aims to keep you comfortable. We also used the private gym with updated equipment and free weights with water and towels always available. You also have access to all other pools at Mandalay Bay such as the wave pool, lazy river etc. Very friendly staff at the Bikini Bar located in the center of all pools. The hotel staff is excellent and ready to respond to any requests or questions.

Comment from Hotel Management

Jul 2, 2015 by Guest Relations, Hotel Management

Dear Valued Guest, Thank you for taking the time to share your comments regarding your great experience with us! I am thrilled to learn you took advantage of the various hotel/resort amenities and truly appreciate your praises. It is also very rewarding to hear about the excellent, attentive service you received from our team throughout your visit. Please join us again at Delano Las Vegas soon! Sincerely, Drew Effler Delano Las Vegas Guest Relations