Ordering Info

Customer Service Policy

At CentralVacuumOnline, in Southern California, our mission is to provide the highest quality service and products to our
customers at the best price. If you have any questions, please contact our office at
info@centralvacuumonline.com or call
us at 800-971-7172. Using the latest security and encryption technologies, your shopping is safe and we guarantee the
security of your information.

Shipping and Handling

Sorry, no PO Boxes.CentralVacuumOnline ships throughout the 48 Contiguous United States only.

Since nearly 100% of the products at CentralVacuumOnline.com are in stock at all times, most orders placed Monday thru Thursday will ship within one business day. If not, shipment is within one or two business days. Every effort is made to send expedite orders out the same day. If an order will be delayed, we'll send you an email. Please note we are closed from around Christmas to just after New Year's Day.

In most instances orders will be shipped directly by our supplier. We monitor all orders to ensure that they have been sent to you in a timely manner. Should you ever have any questions please contact our Customer Service Department at info@centralvacuumonline.com or call us at 800-971-7172.

The map provides service schedules in business days for UPS Ground shipments. For UPS Ground, a business day does not include Saturdays, Sundays, or holidays. UPS Air does not include Saturday, Sunday, or holidays. UPS does not count the day the item is shipped as a shipping day.

Tracking numbers and information are sent the following day for all UPS shipments if an email was provided during checkout.

CANADA ORDERS

We are pleased to announce that we now offer shipping to Canada. Same as US shipping, we work hard to ensure the package leaves the same day it was placed. Shipping rates will be determined in checkout. We currently offer UPS and Postal as available shipping methods.

Confirm/Track

If an email address is supplied, we will send you an electronic receipt confirming your order. This receipt will include
an order number and details for future reference. An e-mail with tracking information will follow once the order has shipped.

Warranty

30-day Money Back Satisfaction Guarantee on all products! Exchanges and Refunds are easy! For
warranty claims that require sending product back to CentralVacuumOnline, a Return Merchandise
Authorization Numbernumber must be issued and the customer will pay for the freight to send the
product back. Warranty replacements are given only when product cannot be repaired by CentralVacuumOnline, or its
supplier, or the customer. For warranty claims that the customer can fix, parts will be sent out free of charge.

All products from CentralVacuumOnline come with a 2-year warranty (except motors which have 1-year) that covers "normal" household product usage.

Return & Exchange Policies

In the unlikely event that you are not satisfied or a product arrives damaged, you may return the merchandise in its
original condition directly to our store within 30 days of receipt of the merchandise for a full refund. We can only
refund shipping costs if the return is as a result of our error. To return or exchange any product you must
have a "Return Merchandise Authorization Number" and follow specific instructions from
CentralVacuumOnline. Please save all boxes and packing materials. Please do not return the merchandise
without authorization by our Customer Service Department or you will encounter major delays.