Workshops

Intro To Service Design

Intro To Service Design: Practical techniques for adapting products and services in a VUCA world (volatile, uncertain, complex and ambiguous).

For startups, enlightened enterprises and innovation labs, the methods and mindset of Service Design are proving to be effective when adapting to the modern landscape. This practical day helps to give your team increased confidence when responding to the changing world. The day is full of hands-on activities to help all of the attendees better understand some of the terms and methods employed by service design professionals. Attendees will be able to take these practical techniques back into the organisation for immediate use or review.

Agency Training Day

Agency Training Day: For businesses with clients that are being affected by rapid technological change.

This training day helps to give your team increased confidence talking about and responding to the changing world that your clients are facing. The day is broken up with hands-on activities to help all of the attendees better understand some of the terminology and methodology being employed by big organisations. As clients increasingly expect agencies to be comfortable with and actively using these methods, this is a great first step to preparing your teams.

Transformation Workshops

The problem with terms like “transformation” is that they can make the whole idea seem unnecessarily daunting. We all know we need to adapt what we do to the environment we live in – we’re not idiots. So why do so many organisations seem to delight in making the whole process seem as complicated as possible?

We’re taking the opposite approach with some inspiring, practical and accessible transformation workshops to help organisations get started, or build on what they’ve already done, very rapidly.

1 day transformation workshops

The Very Digital Caterpillar: A one-day workshop where you will get a taste of a wide range of digital technologies.

Attendees try out the tech that they’ve read about, gaining hands-on experience. This then allows them to imagine how it could be used. They can ask us questions to better help their understanding.

By getting a practical grasp of the current digital landscape, it is easier to see how it can be properly employed to help the customer and the organisation.

2 day transformation workshops

Through The Looking Glass: A two-day event that puts you in the shoes of the people you care about most.

Using a range of techniques from service design (including input from customers), attendees will understand what people really want and develop ideas for serving those needs.

This exercise creates insight into news ways to create value in the digital world. This is a world where disruption is rapidly changing diverse industries.

3 day transformation workshops

Metamorphosis: An intense three day experience, rapidly developing a tangible transformation plan.

This activity builds on the output achieved in “Through The Looking Glass”.

Having understood what customers truly want, attendees rapidly develop a business model for delivering it. Together we identify what the organisation might need to change to achieve these aims and how to do it. We develop a tangible transformation plan building on customer interviews and rapid iteration of ideas.

We use cookies from third party services to offer you a better experience. Read about how we use cookies and how you can control them by clicking "Privacy Preferences".

Privacy Preference Center

Privacy Preferences

When you visit any website, it may store or retrieve information through your browser, usually in the form of cookies. Since we respect your right to privacy, you can choose not to permit data collection from certain types of services. However, not allowing these services may impact your experience.

Privacy Policy

Required

You read and agreed to our Privacy Policy.

Google Fonts

Required

We use Google Fonts to make all the copy look nice.

YouTube

We use the YouTube service to enable video content streaming on this site.

Vimeo

Required

We use the Vimeo service to enable video content streaming on this site.

Tracking

Required

We use Google Analytics to help us understand how people use this site.