Telephone Selling Skills

Course Overview

If you have to sell over the telephone or need to set up appointments then this course will be perfect for you. It looks at modern day approaches to prospecting, how to get through gatekeepers and techniques and strategies not to sound like your competitors!

The course is a formally endorsed qualification by the Institute of Sales Management and upon attending the course you will receive the “Telephone Sales Professional” certificate from the ISM.

ISM endorsement is the industry recognised benchmark for high quality sales training programmes. Supported by their quality assurance system, endorsement confirms that our training programme is professionally designed and delivered to exacting standards.

What Will You Gain From The Course?

Learn what a great job looks like

Learn the most effective outbound telephone sales calling model

Learn how to identify the specific needs of your client and how to match these with what you are selling/offering

Learn high impact opening statements

Learn phrases and one-liners to progress the sale

Learn how to avoid those dreaded silences if things are not going your way

Learn how to respond to objections and excuses

Learn how to ask for the appointment or the sale

Enhance your questioning and listening skills

Learn closing techniques of how to get to that “YES” and close the sale

On-Going Support After The Workshop

After we have delivered your programme we do not just shake hands and take your money. We like to offer you some on-going support.

Included within the cost are 3 unique support options that are available to you.

6 Months Of Unlimited Email & Telephone Support

During the programme and for 6 months thereafter you can email or call your programme leader as many times as you like for help and guidance.

You might be implementing a technique and have a question to ask about it or you might have some difficult sales meetings coming up – no matter what the situation your course leader is on hand to help you.

After all, we appreciate that the learning event is just the start of the process!

Online Audio Seminars

We will also give you access to 6 x 25 minute audio sales seminars that you can listen to at your desktop through the internet or download as an MP3.

Each audio seminar has a short and snappy sales technique that will get you thinking about what you are doing and how you are doing it.

Weekly Sales Tips Newsletter

You can also have the option to sign up to our weekly “Sales Tip” newsletter that will be delivered to your inbox.