ITIL Standard Changes

M

Mikael Bang Korsgaard

started a topic
over 3 years ago

In ITIL the idea of standard changes is changes that have a standard
rollout and backout plan. It would be awsome if it was possible to
define these standard changes in Freshservice, and then when selecting
af change as a standard change be able to select what kind of change and
then have the fields automatically filled out from that standard
change.

7 people like this idea

B

Bonn Lahouti

said
over 1 year ago

Totally! I have been wishing that I could create many standard sub types. For more granular tracking of what types of standard changes we're performing more often. Drum up some solutions to reduce the number of these types of changes etc.

Definitely leaving a like on this.

A

Andrew Morris

said
7 months ago

It would be nice if you could customise the change plan in any way!

J

Jere.vekka

said
7 months ago

Any improvement?

Rishul Raj Aggarwal

said
6 months ago

Hi Jere and others

We recently launched a feature - Form Templates where admins can define preset values for different types of Tickets and Changes.

Example: for a standard change to the server, details like rollout plan and backout plan can be saved and made available as a reusable template to the agents. So, while raising the change agents will just choose the applicable template and details will get automatically filled.