2019 client survey highlights Protean Risk’s exceptional service

Protean Risk, a specialist insurance broker for firms in the investment industry, financial services, fintech and technology sectors, have published the results of their first client satisfaction survey since November 2015.

Feedback from the survey, which was commissioned to over 600 clients showed an overall improvement from the one that took place three years ago, which had also garnered positive responses.

The most notable feedback was that 98% of responding clients said they would recommend Protean Risk.

Key Highlights

When asked to appraise performance in terms of service quality, expertise and communication, responding clients provided ratings that either improved or were broadly in line from the previous survey taken in 2015:

2015

2019

Protean Risk provides a friendly but professional service and are easy to deal with

97%

99%

Protean Risk are experts in my business sector

94%

95%

Protean Risk goes the extra mile to help my business

94%

90%

Protean Risk's communication is of the highest standard

94%

92%

Protean Risk works to build a long-lasting trusted relationship with my business

94%

96%

Protean Risk offers sound advice and I value their opinion

97%

98%

Protean Risk takes the time to understand my business needs and provides relevant solution

97%

100%

Protean Risk provide a friendly but professional service and are easy to deal with

97%

99%

Would you recommend Protean Risk to another company?

73%

98%

When it came to rating overall quality of service, 90% of responding clients said that Protean Risk were ‘very good’ or ‘excellent’ and 91% rated their account manager as ‘very good’ or ‘excellent’.

Nathan Sewell, CEO, said “We are delighted with the positive feedback received from our clients and it’s especially satisfying to see that, whilst we have grown, we have been successful in maintaining our paramount standards of client service. The 2019 Survey also highlighted that some of our clients want to know more about Protean Risk, particularly with our thought leadership and our breadth of products and services. Client satisfaction is at the forefront of everything we do, so we will continue to focus on providing the highest possible levels of service and satisfaction to the clients we serve.”

The client survey results are now available to download or visit ‘Our Difference’ for more information.

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Notes to Editors

Protean Risk is a Lloyd’s broker that provides specialist insurance broking services to firms in the investment industry, financial services, fintech and technology sectors. We now have over 600 clients in these sectors ranging from start-ups to international corporations.

Protean Risk has set itself apart by creating new insurance products and solutions. For example, we developed the first ‘PSD2 compliant’ professional indemnity insurance policy and we now place insurance for the majority of UK authorised AISP and PISP firms.

When Protean Risk was formed over a decade ago, the aim was to combine the knowledge and experience gained from working for large, global insurance broking firms with a high level of personal service and attention. We recognised the importance of this personal approach in helping companies achieve better insurance results. Remaining true to our core values of sector specialisation, personal service and problem solving has allowed us to maintain our high levels of growth and client satisfaction as demonstrated by the 2019 Client Survey.