Influences technical and business direction. Responsible for compliance with applicable corporate policies and procedures. Helps manage and maintains productive relationships with peers, IT management, functional business areas and external partners.

Exercises latitude in the approach to problem solving and conflict resolution.

Perform work and make technical decisions with a high degree of independence (performance is judged by results obtained).

Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions and insights on how to improve Technology Asset systems and data quality. Provides leadership to project planning.

Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist. Conducts training.

Applies analytical thinking skills to diagnose and make recommendations on systems.

Incorporates knowledge of business and technology to make recommendations.

Translates information gathered from Technology Asset Management (TAM) stakeholders into data analytics and system business requirements.

Aid in the systems development process, including planning & monitoring systems development efforts, coordinating activities within other groups, reviewing deliverables and communicating to management.

Understand customers' business objectives and system requirements and work closely with customers to determine their strategic information requirements and measure performance against expectations. Assist in customer resolution.

Define implementation activities and assign individual responsibilities; assume leadership role for implementation activities; coordinating implementation with other parts of the enterprise and provide routine status of activities to Project Mgr. or direct supervisor.

Qualifications
Basic:

Bachelor's Degree or plus 6+ years' experience, or an equivalent combination of education and work experience

2+ years or more experience with Service Asset and Configuration Management.

Knowledge and experience managing the full lifecycle of technology assets within an established CMDB including asset management reconciliation protocol.

1 year or more experience in self-service portal use and support to include catalog management.