There are tens of millions of songs tracks to be explored within the ROXI catalogue covering vast genres and eras. This is constantly being updated with new & exciting releases for you to explore, along with any older content that becomes available for streaming.

No – when you buy the ROXI you will get a one year premium music pass. Once this expires, ROXI will switch to a free service with adverts and some reduced functionality. You will then have the option to purchase a further annual pass to continue enjoying the full functionality of the ROXI.

The controller and stick come pre-paired but if you lose pairing you will notice the cursor on the screen will be unresponsive. To pair hold down the pause and microphone buttons at the same time until the white light starts rapidly flashing. The controller and stick must be within 30cm in distance for pairing to work.

After 15 minutes lying still without any buttons pressed the controller will turn itself off to preserve battery life. To wake up, simply press the OK button and you should feel it vibrate in your hand to tell you it’s awake.

You should never have to do this as it will automatically go into a sleep mode if you leave it still for 15 minutes. However, If you press and hold the skip and microphone button the light will flash once & it will go to sleep.

Hold down the OK button and the microphone button at the same time to unpair, the LED will then flash rapidly after 5 seconds. Then pair by holding down the pause button and the microphone button at the same time until the controller vibrates.

Using your ROXI

There are two ways to search for music. One way is by using a voice search – you can do this by pressing the microphone button and saying the artist, song or album you wish to listen to. The second way is a text search, first click on ‘text search’ and then type in the song or artist you wish to listen to. Happy searching!

To favourite music, hover over the track or album and then click on the heart that appears. If you are on a track listing the heart will automatically appear as you hover over the track name. This will then be saved within ‘My Music’

If you were to lose Wi-Fi signal the ROXI will stop working and a notification will appear on the screen telling you so. The service will not be resumed until the connection is remade and you have re-entered your Wi-Fi password.

Yes. As long as you activate the device within the country of purchase you can take the device with you around the world. Please note however that it won’t work in areas in which you have to connect to Wi-Fi through a captive portal, such as hotel rooms.

Hit the settings button in the top right corner of the home page and then select ‘Wi-Fi’ from the list. You can then press ‘Disconnect’ and you will be given a list of the available networks. If your network isn’t shown, simply click the ‘Refresh’ button.

We set the explicit flag and filter content based on information provided by the music labels when they deliver the music. This data is the same as used to mark physical CDs with explicit, but it is not perfect. If you feel that a track is missing an explicit flag please let us know, and we will notify the labels, who may change the designation and resend the catalogue record to us if they agree with the concern.

Firstly, go into the ‘Party’ section from the homepage and navigate to ‘Sing with the stars’. From here you have a number of options to choose from. Once you have selected your song, hover over the centre of the image and click on the microphone to start the song and away you go! Sing your heart out!

By all means you can, but the microphone will only turn on for the tracks listed as sing-along. Standard streaming tracks without lyrics will not turn the microphone on. Doesn’t stop you from practising though!

Your battery may be getting low, if the light on the controller is flashing, please charge it.
Alternative RF devices (I.E. Bluetooth) may also interfere with the controller. Check to see if you have any Bluetooth devices nearby that could be interfering.
Make sure you are not too far from the TV, the range for effective use is approximately 7 metres, with clear line of sight.

Is the battery running low on the controller? This is indicated by both an on-screen prompt and a flashing LED light on the controller itself. If it is, give it a charge and this should resolve the problem.
Steadying your hand by either resting it on your lap or with a second hand may also help with navigation.

When you plug the device into your TV, it may automatically switch to the necessary channel to play the ROXI. If it doesn’t, you will need to change the source on your TV using the source button.
Also, make sure it is fully plugged into the AC adapter and the HDMI port in your TV.

There may on occasion be tracks that get removed for streaming and are therefore not playable. Unfortunately, this is out of our control. If, however this happens frequently try re-booting the device by turning off the power and turning it back on again. That old trick!

BT Home-Hubs can sometimes be set up so that it directs you to a page all about your broadband account and its associated products when you first connect a new device. This is called Smart Setup and can prevent some devices from connecting to the internet altogether – ROXI cannot display web pages.

To switch it off –
Open your web browser on a device connected to the Hub and go to bthomehub.home, or visit http://192.168.1.254 . This will open the Hub Manager
Hit ‘Advanced Settings’ and enter your Hub admin password when prompted (unless you’ve changed it, you’ll find the default password on the settings card)
Continue to ‘Advanced Settings’, then ‘Home Network’, then ‘Smart Setup’ and set ‘Enable Smart Setup’ to ‘No’. Click Apply when you’re done and this should allow you to connect without issue.

Warranty & Returns

First try the troubleshooting options as it may be something simple that is causing the problem.
If that doesn’t work give our customer service department a call on 02070 992 750 (UK) or 302 2577 601 (US) and they will be able to assist you further.

If you need to return your ROXI, you have two options.
If you purchased from a retailer, please contact them directly with your proof of purchase to manage the return/exchange.
If you purchased directly from ROXI, please contact our customer service department by email at support@electricjukebox.com or by calling 02070 992 750 (UK) or 302 2577 601 (US).

If you paid with your debit card or credit card, your payment is refunded to that card. Refunds may take up to 30 days to appear on your statement depending on the card company involved.
If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal balance.
How your money is refunded depends on how you made the original payment.

If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.

If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account. After you have received the refund, you can withdraw money from your PayPal balance to your bank account.

If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card. The remaining amount is refunded to your PayPal account.

If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.

If you paid with a debit card, the amount is refunded to your debit card. If the refund cannot be applied to your debit card, it will be applied to your PayPal balance.

Refunds to credit or debit cards can take up to 30 days depending on the card company involved.

Feedback & Contact

We welcome any type of feedback! We’re always looking to improve the ROXI with suggestions from our users, so your feedback is important to us. Please contact us on either support@electricjukebox.com or 02070 992 750 (UK) or 302 2577 601 (US)

No – when you buy the Electric Jukebox you will get a one-year premium music pass. Once this expires the Jukebox will switch to a free service with adverts and some reduced functionality. You will then have the option to purchase a further annual pass to continue enjoying the full functionality of the Electric Jukebox.

The controller and stick come pre-paired but if you lose pairing, hold down the pause and microphone buttons at the same time until the white light starts rapidly flashing. The controller and stick must be within 7 metres for pairing to work.

You should never have to do this as it will automatically go into a sleep mode if you leave it still for 15 minutes. However, If you press and hold the back and microphone button the light will flash once & it will go to sleep.

Hold down the ‘OK’ button and the microphone button at the same time to unpair, the LED will then flash rapidly after 5 seconds. Then pair by holding down the pause button and the microphone button at the same time until the controller vibrates.

Using your Electric Jukebox

There are two ways to search for music. One way is by using a voice search – you can do this by pressing the microphone button and saying the artist or song you wish to listen to. The second way is a text search, first click on ‘text search’ and then type in the song or artist you wish to listen to.

To favourite music, hover over the track or album and then click on the heart that appears. If you are on a track listing the heart will automatically appear as you hover over the track name. This will then be saved within ‘My Music’

If you were to lose Wi-Fi signal the Electric Jukebox will stop working and a notification will appear on the screen telling you so. The service will not be resumed until the connection is remade and you have re-entered your Wi-Fi password.

Yes. As long as you activate the device within a live market (UK/USA) you can take the device with you around the world. Please note however that it won’t work in areas in which you have to connect to Wi-Fi through a captive portal, such as hotel rooms.

Hit the settings button in the top right corner of the home page and then select ‘Wi-Fi’ from the list. You can then press ‘Disconnect’ and you will be given a list of the available networks. If your network isn’t shown, simply click the ‘Refresh’ button.

We set the explicit flag and filter content based on information provided by the labels when they deliver the music. This data is the same as used to mark physical CDs with explicit, but it is not perfect. If you feel that a track is missing an explicit flag please let us know, and we will notify the labels, who may change the designation and resend the catalogue record to us if they agree with the concern.

Your battery may be getting flat, if the light on the controller is flashing, please charge it.
Alternative RF devices (I.E. Bluetooth) may also interfere with the controller. Check to see if you have any Bluetooth devices nearby that could be interfering.
Make sure you are not too far from the TV, the range for effective use is approximately 7 metres, with clear line of sight.

Is the battery running low on the controller? This is indicated by both an on-screen prompt and a flashing LED light on the controller itself. If it is, give it a charge and this should resolve the problem.

When you plug the device into your TV, it may automatically switch to the necessary channel to play the Electric Jukebox. If it doesn’t, you will need to change the source on your TV using the source button.
Also, make sure it is fully plugged into the AC adapter and the HDMI port in your TV. It may be beneficial to use the HDMI extender cable within the box if space is tight behind your TV.

Warranty & Returns

First try the troubleshooting options as it may be something simple that is causing the problem.
If that doesn’t work give our customer service department a call on 02070 992 750 (UK) or 302 2577 601 (US)and they will be able to assist you further.

If you need to return your Electric Jukebox, you have two options.
If you purchased from a retailer, please contact them directly with your proof of purchase to manage the return/exchange.
If you purchased directly from Electric Jukebox, please contact our customer service department by email at support@electricjukebox.com or by calling 02070 992 750 (UK) or 302 2577 601 (US)

Feedback & Contact

We welcome any type of feedback! We’re always looking to improve the Electric Jukebox with suggestions from our users, so your feedback is important to us. Please contact us on either support@electricjukebox.com or 02070 992 750 (UK)