Introduction to Key Performance Indicators

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​Overview

This engaging 30 minute module will introduce you to a powerful tool: the Key
Performance Indicator (KPI) which will enable you to monitor and control your business
processes. Through concrete and easy to follow examples you will develop the
ability to select and monitor KPIs and enhance your effectiveness as an executive,
manager or supervisor.

​Objective

As a result of viewing this e-Learning, you will be able to:

Identify the four steps of the management chain

Explain the difference between output and results

Define Critical Success Factors

Review process mapping

Select KPI

Practice using the KPI Worksheet

​Intended Audience

This module is part of our Manager Development Program. It is also designed for individuals in leadership positions who want to enhance their effectiveness in delivering great results for the State of California.