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Salesforce.com and IBM help companies create Service Oriented Architectures for enterprise integration and application development

SAN FRANCISCO, Calif. — October 13, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in on demand customer relationship management (CRM), today announced the immediate availability of the enhanced sforce Toolkit for IBM WebSphere Studio Application Developer (WSAD), as well as planned support for the new IBM Rational Application Developer for WebSphere Software introduced on October 6th by IBM. Together, salesforce.com's sforce on-demand platform and IBM's application development tools enable enterprises to build sophisticated CRM solutions that integrate customer and sales information across the enterprise, with a fraction of the time and effort required of software-only alternatives. The sforce Toolkit for WSAD is available today for free download at http://www.sforce.com for sforce partners and salesforce.com customers.

"The Ready for WebSphere Studio validation allows enterprises to be ensured of the interoperability between the sforce Toolkit and WebSphere Studio Application Developer," said Claudia Dent, vice president, IBM Rational Product Management. "Following such standards, IBM and its Business Partners can provide value added enhancements, such as the capabilities that allow sforce customers to create on demand CRM systems that incorporate the latest IBM Service Oriented Architectures into their business systems integrations."

With the sforce Toolkit for WSAD, enterprises can quickly build integrations that connect salesforce.com to their existing enterprise systems. Used with WebSphere Application Server, this toolkit assists developers in using salesforce.com and IBM WebSphere to create new composite Web applications, complete ERP and back office integrations, and power enterprise sales and support portals.

The toolkit offers features to make building sforce solutions familiar and seamless to existing WebSphere developers. These include:

Sforce Explorer: The sforce Explorer, a database-style view for sforce objects and schema, is integrated directly to Websphere Studio Application Developer to provide developers easy access to key configuration information. The Explorer has been updated to reflect the new features of sforce 4.0, including new field types and URL format properties.

Sforce Web Project Builder: Developers can now easily implement the sforce Web service using the IBM SOAP stack via a simple wizard-driven user interface. Included in this builder are new wrapper functions that simplify the use of advanced sforce features, including session ID management and lead assignment rules.

Sample Applications: A complete Web application sample is included with the toolkit, and features support for the latest IBM SOAP stack and technologies. The sample application has been integrated with a built-in example project and is easily accessible directly within the WSAD environment.

Integrated Help: The toolkit now contains the latest sforce 4.0 help files integrated into the WebSphere Studio help system. New help associated with the sforce Web Project Builder and sforce Explorer has also been integrated into the WebSphere Studio help system and sample configuration documentation.

Ready For WebSphere Studio validated: The toolkit has been validated as a WebSphere Studio add-on, so customers can be sure the new development environment extensions work effectively with standard WebSphere Studio features. As a validated add-on, the toolkit features enhanced error logging and reporting, as well as implementing IBM specified best practices for WebSphere Studio Application Developer and WebSphere Studio Site Developer integration. "Ready for IBM Rational software" certification of the toolkit is currently planned for 2005.

"With sforce, salesforce.com is leading the industry in demonstrating the power and benefits Web services bring to CRM," said Peter Gassner, general manager and senior vice president for sforce. "Together with IBM, we are demonstrating how companies can develop enterprise CRM strategies that incorporate the innovations from service-oriented architectures without the complexity and risk of traditional software-only solutions."

Since sforce was launched in June 2003, it has attracted a vibrant community of 100 sforce partners, and approximately 3,000 sforce developers. This sforce ecosystem expands customer choice through a wide range of new solutions, including mobile applications, vertical applications, voice automation and other sales productivity tools. Together, this community has established sforce as one of the world's most widely used enterprise Web services, making it the standard by which on demand platforms are judged.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.