AIC Global Communications Inc. recognizes that your right to
privacy is an important issue. We understand your interest in
protecting your private information while using our
telecommunications products and services. As a result, AIC
manages your personal information with extreme care as reflected
through this privacy policy.

Scope and Application
AIC's privacy policy applies to personal information about the
Company's customers and employees that is collected, used, or
disclosed by the Company. It also applies to the management of
personal information in any form whether oral, electronic or
written. The policy will apply to and protect all personal
information collected, used or disclosed by AIC, except
information that is publicly available, such as a customer's
name, address, telephone number and electronic address, when
listed in a directory or made available through directory
assistance. The name, title or business address or telephone
number of an employee of an organization or other information
about the customer or employee that is publicly available and is
specified by regulation pursuant to the Personal Information
Protection and Electronic Documents Act are also not fall under
the policy.

Personal information which may fall under the policy may include
but is not limited to social insurance number, drivers license
number, credit card information, payment and banking
information, details of calls, internet user names and activity
reports, passwords and PIN numbers. This Personal information
may be collected when a person subscribes to or uses our voice
(local, long distance), data, Internet services or products. It
will also be collected when a person makes any inquiries by
telephone, signs an agreement, registers or provides information
by email or through the internet, inquiries about his/her
services, registers online, makes additional orders for services
or when he/she makes a complaint.

Guidelines For Internet/Website Users
There are additional guidelines that apply to persons who use
our Websites and portals. In addition to the principles outlines
above, AIC may permit third parties to offer users with
subscription and/or registration-based services through the
Websites. In such circumstances, AIC cannot be responsible for
any actions or policies of such third parties. Users should
check the applicable privacy policy of each third party when
providing any personal information or even when simply visiting
a third party website.

AIC also reminds users that voluntarily disclosed information
online in discussion areas or other public areas of our Websites
can be collected and used by third parties and may result in
unsolicited messages from third parties. Unfortunately, such
activities are beyond the control of AIC.

Any submissions made to discussion areas or other public areas
on our Websites are done so with the users' understanding that
they are accessible to third parties. If comments are not
intended for third parties, you are advised not to make any
submissions.

In any event, users can request AIC to cease from sending
electronic mail or advertising from AIC or its authorized agents
at any time by simply contacting us below.

AIC's policy generally and in connection with Internet use is
subject to the requirements or provisions of any applicable
legislation, regulations or agreements, or order of any court,
or other lawful authority. Your use of our Websites is also
subject to these requirements as well as AIC's Terms and
Conditions of Services which is available for viewing at
www.aicom.com.

The Privacy Principles AIC Follows
To better understand our policy; AIC has set out some
definitions to use when reading and interpreting the principles below:

collection - the act of gathering, acquiring, recording, or
obtaining personal information from any source, including third parties, by any means.

consent - voluntary agreement with the collection, use and
disclosure of personal information for defined purposes. Consent
can be either express or implied and can be provided directly by
the individual or by an authorized representative. Express
consent can be given orally, electronically or in writing, but
is always unequivocal and does not require any inference on the
part of the Company. Implied consent is consent that can
reasonably be inferred from an individual's action or inaction.

customer - an individual who uses, or applies to use, the
Company's products and services or otherwise provides personal
information to the Company in the course of the Company's
commercial activities.

disclosure - making personal information available to a third
party.

employee - an employee of the Company, and for the purpose of
this privacy policy only, includes independent and other
contractors performing services within the Company.

Company - AIC Global Communications Inc. and its affiliates.

personal information - information about an identifiable
individual but not aggregated information that cannot be
associated with a specific individual.

For a customer, such information includes social insurance and
driver license number, credit card and banking information,
usage and billing records, user names, passwords and PIN
numbers.

For an employee, such information includes information found in
personal employment files, performance appraisals, and medical
information.

third party - an individual other than the customer, or the
customer's agent, or organization outside the Company.

use - the treatment, handling, and management of personal
information by and within the Company.

Principle 1 - Accountability
AIC is responsible for personal information under its control.
Responsibility for ensuring compliance with the provisions of
AIC policy rests with the Privacy Officer within the Company.

1.1

Other individual within the Company may be delegated to
act on behalf of the Privacy Officer or to take
responsibility for the day-to-day collection and
processing of personal information.

1.2

The Company is responsible for personal information in its
possession or custody, including information that has been
transferred to a third party for processing or other purposes
related to the Company's business and operations. The Company
shall use contractual or other means to provide a comparable
level of protection while the information is in the possession
of the third party. (See principle 7)

1.3

The Company shall implement policies and procedures to give
effect to the Company's Privacy Code, including:

a) implementing procedures to protect personal information;
b) establishing procedures to receive and respond to inquiries
or complaints;
c) training and communicating to employees about the Company's
policies and practices; and
d) developing public information to explain the Company's
policies and practices.

Principle 2 - Identifying Purposes for Collection of Personal
InformationThe Company shall identify the purposes for which personal
information is collected at or before the time the information
is collected.

2.1

The Company collects personal information only for the
following purposes:

a)

to establish and maintain responsible commercial relations
with customers and to provide ongoing service and offers;

b)

to understand customer needs and preferences;

c)

to develop, enhance, market or provide products and services;

d)

to manage and develop the Company's business and operations,
including personnel and employment matters; and

e)

to meet legal and regulatory requirements.

Further references to identified purposes mean the purposes
identified in this Principle 2.1.

2.2

The Company shall specify orally, electronically or in
writing the identified purposes to the customer or employee at
or before the time personal information is collected. Upon
request, persons collecting personal information shall explain
these identified purposes or refer the individual to a
designated person with the Company who shall explain the
identified purposes.

2.3

Unless required by law, the Company shall not use or
disclose for any new purpose, personal information that has been
collected without first identifying and documenting the new
purpose and obtaining the consent of the customer or employee.

Principle 3 - Obtaining Consent for Collection, Use or
Disclosure of Personal InformationThe knowledge and consent of a customer or employee are required
for the collection, use or disclosure of personal information,
except where inappropriate.

3.1

In certain circumstances personal information can be
collected, used or disclosed without the knowledge and consent
of the individual. For example, the Company may collect, use or
disclose personal information without knowledge or consent if it
is clearly in the interests of the individual and consent cannot
be obtained in a timely way.

The Company may also collect, use and disclose personal
information without knowledge or consent if:

a)

seeking the consent of the individual might defeat the
purpose of collecting the information, such as in the
investigation of a breach of an agreement or a contravention of
a federal or provincial law;

b)

there is an emergency where the life, health or security of
an individual is threatened; or

c)

disclosure is to a lawyer representing the Company, to
collect a debt, to comply with a subpoena, warrant or other
court order, or otherwise required by law.

3.2

In obtaining consent, the Company shall use reasonable
efforts to ensure that a customer or employee is advised
of the identified purposes for which personal
information will be used or disclosed. The customer or
employee shall state purposes in a manner that can be
reasonably understood

3.3

Generally, the Company shall seek consent to use and
disclose personal information at the same time it collects the
information. However, the Company may seek consent to use and
disclose personal information after it has been collected, but
before it is used or disclosed for a new purpose.

3.4

The Company will require customers to consent to the
collection, use or disclosure of personal information as a
condition of the supply of a product or service only if such
collection, use or disclosure is required to fulfill the
identified purposes.

3.5

In determining the appropriate form of consent, the Company
shall take into account the sensitivity of the personal
information and the reasonable expectations of its customers and
employees.

3.6

In general, the use of the Company products and services
by a customer or visitor to a Website, or the acceptance of
employment or benefits by an employee, constitutes implied
consent for the Company to collect, use and disclose personal
information for all identified purposes.

3.7

A customer or employee may withdraw consent at any time,
subject to legal or contractual restrictions and reasonable
notice. Customers and employees may contact the Company for more
information regarding the implications of doing so.

Principle 4 - Limiting Collection of Personal Information
The Company shall limit the collection of personal information
to that which is necessary for the identified purposes. The
Company shall collect personal information by fair and lawful
means.

4.1

The Company collects personal information primarily from its
customers and visitors to its Websites or employees.

4.2

The Company may also collect personal information from other
sources including but not limited to credit bureaus or other
third parties who represent that they have the right to disclose
the information.

Principle 5 - Limiting Use, Disclosure, and Retention of
Personal InformationThe Company shall not use or disclose personal information for
purposes other than those for which it was collected, except
with the consent of the individual or as required by law. The
Company shall retain personal information only as long as
necessary for the fulfillment of those purposes, or as required
by law.

5.1

The Company may disclose a customer's personal information
to:

a)

another communications company for the efficient and
cost-effective provision of telecommunications services;

b)

a company involved in supplying the customer with
communications or communications directory related services;

c)

a company or individual retained by the Company to perform
functions on the Company's behalf, such as research and data
processing;

d)

another company or person for the development, enhancement,
marketing or provision of any of the Company's products or
services;

e)

credit grantors and report agencies;

f)

an agent used by the Company to evaluate a customer's credit
worthiness or to collect the customer's account

g)

a public authority or agent of a public authority, if in the
reasonable judgment of the Company, it appears that there is
imminent danger to life or property which could be avoided or
minimized by disclosure of the information;

h)

a person who, in the reasonable judgment of the Company, is
seeking the information as an agent of the customer; and

i)

law and
emergency require a third part or parties, where
the customer consents to such disclosure or
disclosure

5.2

The Company may disclose personal information about its
employees:

a)

for normal personnel and benefits administration;

b)

in the context of providing references regarding current or
former employees in response to requests from prospective
employers; or

c)

where law requires disclosure.

5.3

Only those Company employees who require access for business
need to know, or whose duties reasonably so require, are granted
access to personal information about customers and employees.

5.4

The Company shall keep personal information only as long as
it remains necessary or relevant for the identified purposes or
as required by law. Depending on the circumstances, where
personal information has been used to make a decision about a
customer or employee, the Company shall retain, for a period of
time that is reasonably sufficient to allow for access by the
customer or employee, either the actual information or the
rationale for making the decision.

5.5

Personal information that is no longer necessary or relevant
for the identified purposes or required to be retained by law
shall be destroyed, erased or made anonymous. In any event, the
Company shall maintain reasonable and systematic controls,
schedules and practices for such information, its retention and
destruction.

Principle 6 - Accuracy of Personal Information
Personal information the Company maintains shall be as accurate,
complete, and up-to-date as is necessary for the purposes for
which it is to be used.

6.1

Personal information used by the Company shall be
sufficiently accurate, complete, and up-to-date to minimize the
possibility that inappropriate information may be used to make a
decision about a customer or employee.

6.2

The Company shall update personal information about
customers and employees as and when necessary to fulfill the
identified purposes or upon notification by the individual.

Principle 7 - Security SafeguardsThe Company shall protect personal information through security
safeguards appropriate to the sensitivity of the information.

7.1

The Company shall use appropriate security measures to
protect personal information against such risks as loss or
theft, unauthorized access, disclosure, copying, use,
modification or destruction regardless of the format in which it
is held. The Company shall use care in disposing of or
destroying personal information to prevent unauthorized parties
from gaining access to the information.

7.2

The Company shall protect personal information disclosed to
third parties by contractual agreements stipulating the
confidentiality of the information and the purposes for which it
is to be used.

7.3

All of the Company's employees with access to personal
information shall be required as a condition of employment to
contractually respect the confidentiality of personal
information.

Principle 8 - Openness Concerning Policies and PracticesThe Company shall make readily available to customers and
employees specific information about its policies and practices
relating to the management of personal information.

8.1

The Company shall make information about its policies and
practices easy to understand, including:

a)

the title and address of the person or persons accountable
for the Company's compliance with the Privacy Code and to whom
inquiries or complaints can be forwarded;

b)

the means of gaining access to personal information held by
the Company; and

c)

a description of the type of personal information held by the
Company, including a general account of its use.

8.2

The Company shall make available information to help
customers and employees exercise choices regarding the use of
their personal information and the privacy-enhancing services
available from the Company.

Principle 9 - Customer and Employee Access To Personal
informationThe Company shall inform a customer or employee of the
existence, use and disclosure of his or her personal information
upon request and shall give the individual access to that
information, except in certain circumstances. A customer or
employee shall be able to challenge the accuracy and
completeness of the information and have it amended as
appropriate.

NOTE: In certain situations, the Company may not be able to
provide access to all of the personal information it holds about
a customer or employee. Exceptions may include information that
is prohibitively costly to provide, information that contains
references to other individuals, information that cannot be
disclosed for legal, security or commercial proprietary reasons,
information that is subject to solicitor-client or litigation
privilege, or, in certain circumstances, information of a
medical nature. The Company shall provide the reasons for
denying access upon request.

9.1

Upon request, the Company shall afford customers and
employees a reasonable opportunity to review the personal
information in the individual's file. Personal information shall
be provided in understandable form within a reasonable time and
at a minimal or no cost to the individual.

9.2

Upon request, the Company shall provide an account of the
use and disclosure of personal information and, where reasonably
possible, shall state the source of the information. In
providing an account of disclosure, the Company shall provide a
list of organizations to which it may have disclosed personal
information about the individual when it is not possible to
provide an actual list.

9.3

In order to safeguard personal information, a customer or
employee may be required to provide sufficient identification
information to permit the Company to account for the existence,
use and disclosure of personal information and to authorize
access to the individual's file. Any such information shall be
used only for this purpose.

9.4

The Company shall promptly correct or complete any personal
information found to be inaccurate or incomplete. Any unresolved
differences as to accuracy or completeness shall be noted in the
individual's file. Where appropriate, the Company shall transmit
to third parties having access to the personal information in
question any amended information or the existence of any
unresolved differences.

9.5

A customer can obtain information or seek access to his or
her individual files by contacting a customer service
representative.

9.6

An employee can obtain information or seek access to his or
her individual files by contacting his or her manager or Human
Resources.

Principle 10 - Challenging ComplianceA customer or employee shall be able to address a challenge
concerning compliance with the above principles to the
designated person or persons accountable for the Company's
compliance with the policy.

10.1

The Company shall maintain procedures for addressing and
responding to all inquiries or complaints from its customers and
employees about the Company's handling of personal information.

10.2

The Company shall inform its customers and employees about
the existence of these procedures as well as the availability of
complaint procedures.

10.3

The person or persons accountable for compliance with the
Company's policy may seek external advice where appropriate
before providing a final response to individual complaints.

10.4

The Company shall investigate all complaints concerning
compliance with the policy. If a complaint is found to be
justified, the Company shall take appropriate measures to
resolve the complaint including, if necessary, amending its
policies and procedures. A customer or employee shall be
informed of the outcome of the investigation regarding his or
her complaint.

For inquiries or more information, please contact us directly
through our Privacy Office as follows by: