Hassle-Free Exchanges & Returns for 30 Days

Returns

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a credit which can be used to place a new order.

Exchanges (Fashion, sportswear and shoes only)

Wrong size? Don't quite like the colour? You can exchange your purchased item for a different size and/or colour up to 30 days from the day you received it, completely free of charge.

The item must be unworn and unused (other than trials) with the original tags still attached. Packaging should be returned in an undamaged condition with the item

When does this policy not apply?

If the item is:

older than 30 days

opened, unsealed, used or missing any accessories

a digital product such as an eBook, electronic voucher, gaming code or other digital download;

an audio or video recording or computer software that has been unsealed;

a newspaper, periodical or magazine;

a foodstuff, beverage, or other product intended for everyday consumption;

a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;

a beauty product or fragrance which has been used; or

a product which has been personalised for you or made to your specifications.

You can accurately determine your foot size using these simple instructions. All you need to get your proper foot measurement at home is:

A piece of paper larger than your foot

A pencil

Tape

A ruler or measuring tape.

Follow these steps for each foot. You might find it easier to have someone else do the tracing of the foot.

Tape the paper down to the floor

Sit with your foot firmly on the floor, and your leg tilted slightly forward so that your shin is slightly in front of your ankle.

Trace the outline of your foot ensuring that the pencil is held snuggly against your foot as you draw around it at all times. Do not hold it at an angle.

Measure the length of the tracing at the points shown in the diagram below.

Write this number down.

Repeat these steps for your other foot, and use the larger of the two.

After you have your numbers written down, you'll want to subtract 0.2 inches or 5mm from the numbers. This is to accomodate for the slight space between your actual foot and the line made by the pencil.

These final numbers are your actual foot measurements. You can then (after selecting the shoe of your choice) use our size chart to select the correct size based on these measurements.

Pronation Chart

High ArchUnder Pronator

An underpronator may suffer from increased shock travelling through the lower legs due to the force of impact being concentrated on a smaller area of the foot (the outside part). It's vital that the shoes selected have no added stability devices to reduce or control pronation.

MediumNeutral

As a normal pronator, you can wear just about any shoe (lucky you). It's always best to choose a shoe with moderate arch support (or medium stability). Lightweight runners with normal arches may prefer neutral-cushioned shoes without any added support, or even a performance-training shoe that offers some support.

Flat footSevere Over Pronator

The overpronator can cause extreme stress or inflammation and may be at risk of injury if the correct shoes are not worn. You will need either stability shoes, or motion-control shoes, which have firmer support.