Web Design and The Telephone

How many times have you said (or heard someone say) "I can't get
anybody to pick up the phone" about a company? I definitely have
heard people say that about web design companies when they call us
looking for assistance. I can empathize, not getting a live person
to talk to in any situation when you need to is very frustrating.
Further, having a good relationship with your web company is
imperative to your online presence. You need to be able to let them
know your business nuances and that information is necessary for
your web company, if they are good at what they do, to market you
online appropriately.

Not being able to reach a person at a business you pay money to
is unacceptable. Unfortunately, we often hear from people that
before coming to Alt Media Studios, they had a website that was
handled by someone they knew but now couldn't contact. Perhaps the
person they hired took another job, moved to another state, or
changed their number without any notice to their clients. This is
hard to believe in my point of view but it does happen!. This why
we at Alt Media Studios do not just design and host websites, but
also provide full webmaster services. This includes regular monthly
maintenance for our customers' websites. If we were to bring your
website up to date by providing you a redesign or revamp of your
site and host it on our servers, you will from time to time need an
adjustment. Just give us a call, we will always respond!

To maintain a good relationship with our clients, we want to be
as available as possible by phone. In some cases, though, an email
is necessary and we may ask for one from you. Why would that be
necessary?

Emails eliminate unnecessary confusion. If someone calls in and
gives us a list of things to change, something may be not conveyed
correctly. Further, something may be lost in translation. True, it
may require a little more forethought on the part of the website
owner to prepare an email, but it saves time for both parties in
the long run. Having said that, there may be last minute changes
that have to be done. In those cases, we understand that a phone
call is required and we are happy to help you with that.

We want you, from existing valued client to new potential
customer, to feel that your call is welcome. Our team of customer
service representatives are always available to help with whatever
issues you may have. Our office hours are Monday through Friday,
9am to 5pm, Eastern Standard Time. Even in case of emergencies,
such as problems you may have on the weekends, we are available by
email and we do get back to you. We want you to be assured that
your problem to us is a priority and we want to work hard to
resolve your needs as soon as possible.

We do look forward to hearing from you and we sincerely
appreciate the business of our most valued existing clients!