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Business Banking help and support

We're here to help

Whether you have a question about our accounts or services, want to find the best number to get in touch or fancy learning how to do something new with our demos and guides, you'll find all you need here.

To change your account details you will need to complete and return the Change of Details form. Once complete please return the form to Santander Business Banking, Bridle Road, Bootle L30 4GB. If you require assistance with your request please call the Business Banking contact centre on 0800 731 6666. Servicing lines are open between 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays. Sales lines are open between 8am to 7pm Monday to Friday.

To make a CHAPS payment by telephone please call 0800 731 6666. Lines are open 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays.

Before requesting a CHAPS payment, please be prepared with your account details and the full name, sort code and account number of the person you wish to pay.

Security You may be asked some standard security questions regarding your account. We may also need to do some additional checks, including calling you back to ask security questions. If we’re not able to speak to you we’ll leave a message and ask you to call us back. If this is the case we won’t be able to make your payment until we’ve carried out these checks and spoken to you so remember to get back to us to move your payment forward.

Corporate and Commercial

Making a complaint

Let us put things right

We're sorry if you've had a bad experience. By telling us about it we can put things right for you and make improvements. Find out everything you need to know about making a complaint, your rights and what you can expect from us.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.