All return merchandise must be notified within 7 days of receipt. Items returned to Pierced Edge without being notified of a return within the week will not be accepted under any circumstances.

Pierced Edge is not responsible for replacement of jewelry damaged by misuse, improper care, jewelry ordered in the wrong size, style, or material for your piercing. We do not replace jewelry stripped or cracked by over-tightening. Damaged acrylic balls from alcohol cleaning will not be replaced. Also, threaded balls on all jewelry should be checked often to make sure they have not come loose.

Product descriptions for each item are provided and include sizing, materials, etc. If you should have any questions regarding item specifications please contact us through our contact page.

*Once you have contacted us, please send the item back within 1 week of the notification.

Returning Instructions

Please send your package back to Pierced Edge via the United States Postal Service, UPS, or any other service. We are not responsible for items not received or damage done by any of the mailing services you have used.

Any problems with delivery when sending the items back to us must be taken care of with the delivery service you have used.

Please package the item being sent back to make sure no damage can be done to the item during the shipping process. Any damaged item upon receipt will not be accepted.

You must include the invoice or a copy of the invoice with the returned item. A return without it will not be accepted.

Please circle the item being sent back on the invoice.

Please allow up to 14 days for us to received and process your return. Delivery and shipping charges are not refunded.