Accountholder

This has been the most user unfriendly bank to work with online. Of all the banks I've used, this is the only one that keeps locking me out after generating a series of security questions that I never set up in the first place, and therefore of course I do not have the answers for. This has happened repeatedly and of course I have no access to the bank on weekends to have the issued resolved timely. For this reason alone, I will be closing my account with them.

Furthermore, they have just instituted a new monthly service charge (which none of their competitors would dream of doing on a checking account) of $15.00 if your account balance falls under $10,000.00,