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HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

HP ScanJet N9120 - Clear a jam from the automatic document feeder

Lift the latch on top of the ADF to open the top and side ADF access doors.

Figure : Lift the latch on top of the ADF to open the top and side ADF access doors.

Remove any jammed pages from the ADF input tray.

Figure : Remove any jammed pages from the ADF input tray.

Remove any jammed pages from inside the ADF.

Figure : Remove any jammed pages from inside the ADF.

Remove any jammed pages from the ADF output tray.

Figure : Remove any jammed pages from the ADF output tray.

If the jammed page still cannot be removed, follow these steps:

Open the scanner lid.

Push the green tab toward the scanner lid to open the inner ADF access door. If the door does not open automatically, gently pry it open.

Gently pull the page out of the ADF.

Figure : graphic of the ADF lid opened and the jammed item being removed

Close the inner ADF access door, and then close the scanner lid.

At the scan destination, examine the scan output to determine which page was the last to be completely scanned.

Reload the unscanned pages in the ADF input tray. If any pages are damaged, do one of the following:

Prepare the stack as follows:

Photocopy the damaged page, and then add the photocopy to the input stack.

Scan the damaged page from the scanner glass.

Reprint the original document.

Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.

Figure : Fan the document pages to separate them

Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat.