Specialist Consultancy Firm Alexander Mackie Use Orca.

Case Study

Our clients are greeted by a real person rather than an answering machine!

orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, being provided with a more personal service, is of the utmost importance.

2

Years working with Orca

100's

of high value calls answered

100%

Maintains professional image

The Problem

Alexander Mackie are a bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. They have been established for over 25 years and pride themselves on their high levels of customer service. They don’t handle large volumes of calls, however each call is important and potentially high value. Prior to using orca any calls they couldn’t answer would go to voicemail and they felt all callers to their company should be greeted by a person not a machine!

Our Solution

Smart Call Answering Services.

Call answering that’s genuinely unique. Efficient and cost effective telephone answering services, ensuring all calls are answered and no new business opportunities are missed.

orca‘s professional sales team contacted Alexander Mackie to introduce the company and explain how they could help provide an exceptional quality bespoke service, suited to their individual needs. orca provided a free no obligation trial to demonstrate the benefits and following its successful completion, orca continued to answer Alexander Mackie’s overflow calls and have built a trusted business relationship with them.

Alexander Mackie can update their orca PA at any time, if they are going to be unavailable, and callers are immediately made aware of this. They then make sure they return their clients’ calls within the pre advised timescale. As calls are passed through to orca seamlessly, and answered in the Alexander Mackie name, callers are unaware of the call diversion, which maintains the company’s professionalism and image.

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

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