RESPONSIBLE GAMING

For the majority of players, online gaming is a form of entertainment that they can enjoy anytime. Unfortunately a small minority fall below the legal age to play or may develop an addiction. As a responsible gaming provider we at Mansion.com are committed to creating a responsible and safe gaming environment for our members who use our betting services.

Staff Awareness

At Mansion.com, as part of our ongoing efforts, responsible gaming is one of our most important and main priorities. It as our responsibility to you, to ensure our staff are trained to recognise responsible gaming issues and to take the necessary steps to ensure that our players have an enjoyable experience on Mansion.com.

We educate our staff to recognise responsible gaming patterns and in order to assist our players in gaming responsibly we provide a selection of options to help you:

Self exclusion

Direct Links to responsible gambling organisations

Tools and management systems to protect against compulsive gamblers.

Protecting underage users

Nobody under the age of 18 is allowed to play our games. If you are worried that under 18s may use your computer to play our games, try any of the following steps:

Do not leave children unattended near your computer when the casino or poker room software is running.

Use child protection software, such as Cyberpatrol, to block gaming sites from under 18s.

Do not allow persons under 18 to participate in any gambling activity.

Special limits are easy to set and help you control the amount you put into your account over a particular time period. In order to set up a special limit for your gaming activity, please contact our support team and they will happily amend your limits as per your request.

We can set daily, weekly and monthly limits as per your request on the following:

Deposit limits

Loss Limits (Loss limits can also be set per a gaming session)

Bet limits (Bet limits can also be set per a gaming session)

Please be aware that limits set by you and implemented by Mansion are for your protection and before these can be changed at your request Mansion will first need to review and consider all the circumstances on a case by case basis. In any event if the request exceeds 25% over the limit set by you, you will at a minimum first be given a week’s cooling off period and at the end of which we will ask you to confirm your acceptance of any implications associated with the changed limit.

Cooling off period

If you think you need a break from gambling, please contact our support team immediately and ask them to temporarily close your account, specifying for how long you wish for your account to be closed.

A seven day cooling off period

A one month cooling off period

A six month self-exclusion period

Or longer as per your requirements

You will not be able to log in to your account for the amount of time you specify.

Once you have elected to close your account for the time period specified, you should receive a confirmation email from us within 24-48 hours confirming: that your account has been frozen, the time from and during which it is frozen for, that you will automatically be taken off all marketing lists for the cooling off period and the procedure to re-open your account after the cooling off period. If no confirmation is received by you, then you should contact the support team via phone and request again for the self exclusion to be made there and then.

If you require further information or feel you may have a gambling issue please contact our 24/7 support team and one of our trained staff will be happy to assist you.

Mansion.com does not partake in any gambling services but is pleased to recommend the online gambling sites mentioned on this page, which are duly licensed and regulated by the Gibraltar Gambling Commissioner under Remote Gaming Licences 029 and 053 and, for players located in Great Britain, the by the United Kingdom Gambling Commission under Remote Operating Licence 000-039448-R-319446.The Mansion Group is located at Suite 732, Europort, Gibraltar.
Only players above the age of 18 are permitted to play our games.
www.gambleaware.co.uk