Delivery Info

1. Delivery Policy

1.1 In most urban areas, Micro Gadgets delivers door-to-door, depending on where you’re located. If you reside outside of town but would like door-to-door delivery you can select that delivery option on checkout. If you live in remote rural areas, you may have to contact us to arrange collection or arrange to meet our driver at your nearest Growth Point area or some other more convenient location.
1.2 In Zimababwe, Micro Gadgets generally deliveres in 2-6 working days depending on where you live.

Delivery Type, Fees and Time Frames
As with most products on ZiMart, Micro Gadgets delivery fees are charged per item. You will be asked to select the delivery fee that you wish to pay based on the delivery time frames available. Delivery time frames range from same day delivery to 2-4 weeks and anything in-between. Micro Gadgets will aim to deliver within 2 – 6 working days to any Province in Zimbabwe. Our delivery options, fees and proposed delivery times are summarised below:

Standard Delivery
a. As buyer, you indicate where in Zimbabwe you require delivery, as well as contact numbers to be used in connection with delivery.
b. In the case of door-to-door delivery, your parcel will be delivered to the address you specified in the checkout process.
c. On inputting your address during checkout, the site will indicate to you whether we deliver to your area.
d. In the case of door-to-door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
e. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and you will need to contact us to arrange collection.
f. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occassions.
g. In the case of door-to-counter delivery, if the parcel is not collected within 30 days of it being delivered to the post office, the parcel will be returned to our warehouse and a return will be processed for the goods.
h. Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in Zimbabwe is 6 working days.
i. As outlined above, all Micro Gadgets standard deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

2. Late Delivery
You can cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the Micro Gadgets terms and conditions. The product(s) in question must be returned to us in their original state, including all labels.

3. Stock shortages
Every effort will be made to ensure that Micro Gadgets can fulfill your entire order once a purchasing contract (“sale”) comes into effect. However, if when packing your order, Micro Gadgets is unable to fulfill certain product(s) in your order:
3.1 Micro Gadgets will notify you thereof viaemail. Should you wish to be refunded for the products that could not be sent to you please reply to the email received, in order to inform our client service team that you wish to have your store credit converted into a refund. Your requested refund will be to your credit card should you have paid by credit card and into your bank account should you have paid by EFT when you placed your order. The same goes with EcoCash and other payment methods.
3.2 Micro Gadgets may also offer you a Credit Voucher which can be redeemed at a later date e.g. when you place your next order.
3.3 and Micro Gadgets does not notify you thereof via email beforehand, and you only become aware of the fact that the product(s) is/are missing once you receive your parcel, please contact Micro Gadgets, via email, as soon as possible. When contacting Micro Gadgets via email regarding missing product(s), please use your order number and the phrase “missing product(s)” in your subject line of your email.

4. Returning non-defective product(s)
4.1 You are entitled to return any purchase concluded on Micro Gadgets and delivered within Zimbabwe free of charge within 30 days of the product(s) being delivered. You will also pay the cost associated with collecting the return from you. In order to obtain a refund to the value of the purchased items being returned, the product(s) being returned must be sent back to Micro Gadgets in accordance with the return procedure set out in section 9 below.
4.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, please ensure the items are returned in the exact condition they were received in, and in their original packaging.

5. Returning incorrect product(s)
5.1 As stated earlier, Micro Gadgets will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
5.2 However, should Micro Gadgets deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please contact Micro Gadgets immediately stating: your order number and itemising the incorrect items. Micro Gadgets will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.

6. Returning defective product(s)
General warranty:
6.1 Please contact the Micro Gadgets (subject line: your order number – defective item) to notify Micro Gadgets thereof. Micro Gadgets may request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the Micro Gadgets Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or
(b) have the product replaced at Micro Gadgets' expense (the decision between repairing or replacing being that of Micro Gadgets depending on availability and other relevant circumstances.
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Micro Gadgets, and then redelivered to you.
6.2 A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if
(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

7. Return procedure to be followed
7.1 In the event of Micro Gadgets having sent you an incorrect product, please follow the procedure as outlined in Section 5 of this Delivery and Returns Policy (Returning incorrect product(s).
7.2 Should you wish to return an item that is defective or faulty, please follow the procedure as outlined in Section 6 of this Delivery and Returns Policy (Returning defective product(s).
7.3 Should you wish to return a non-defective product within 7-days of the date that is was delivered, please retain the product’s original packaging, and do not use the product at all.

8. Processing of credits and refunds

8.1 Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by Micro Gadgets quality checking.

8.2 If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.

8.3 If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back

8.4 If you redeemed a coupon against your purchase, and wish to return the product from that purchase, the value paid for the product being returned will either be refunded or credited to your account as per your request. The value of the coupon that was redeemed will not be refunded to you, or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied.

9. Fraud Prevention

Micro Gadgets reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, without notice given to you. Micro Gadgets will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.

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