Privacy Policy

Privacy Policy

Protecting your personal details on our website.Last updated: 2 July 2013Katherine Goodsell Psychological Services, whose place of business is 7 Colossus Way, Bletchley, MiltonKeynes, MK3 6GU, knows that you care how information about you is used and shared and we appreciateyour trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part ofour website terms and conditions ('Website Terms').

By accepting our Website Terms or by visiting www.katherinegoodsell.co.uk ('the Website') you areaccepting and consenting to the practices described in this Privacy Policy.The Website is brought to you by Katherine Goodsell Psychological Services. Katherine GoodsellPsychological Services believes it is important to protect your Personal Data (as defined in the DataProtection Act 1998) and we are committed to giving you a personalised service that meets your needs in away that also protects your privacy. This policy explains how we may collect Personal Data about you. It alsoexplains some of the security measures we take to protect your Personal Data, and tells you certain thingswe will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we willgive you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of theData Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting InformationWe may collect Personal Data about you from a number of sources, including the following:1.1. From you when you agree to take a service or product from us, in which case this may includeyour contact details, date of birth, how you will pay for the product or service and your bankdetails.1.2. From you when you contact us with an enquiry or in response to a communication from us, inwhich case, this may tell us something about how you use our services.1.3. From documents that are available to the public, such as the electoral register.

2. Using Your Personal Information2.1. Personal Data about our customers is an important part of our business and we shall only useyour Personal Data for the following purposes and shall not keep such Personal Data longer thanis necessary to fulfil these purposes:2.1.1. To help us to identify you when you contact us.2.1.2. To help us to identify accounts, services and/or products which you could have from usor selected partners from time to time. We may do this by automatic means using ascoring system, which uses the Personal Data you have provided and/or anyinformation we hold about you and Personal Data from third party agencies (includingcredit reference agencies).2.1.3. To help us to administer and to contact you about improved administration of anyaccounts, services and products we have provided before, do provide now or will ormay provide in the future.2.1.4. To allow us to carry out marketing analysis and customer profiling (including withtransactional information), conduct research, including creating statistical and testinginformation.2.1.5. To help to prevent and detect fraud or loss.2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text ormultimedia messages) about products and services offered by us and selected partnersunless you have previously asked us not to do so.2.1.7. To keep you up to date with our member benefit scheme under which, as part of yourmembership benefits, we will give you membership information and details of discountsand offers we negotiate from time to time on behalf of our members. If you do not wishto receive this benefit, please write to our Data Protection Manager at the address givenin clause 7.1 below.2.1.8. We may monitor and record communications with you (including phone conversationsand emails) for quality assurance and compliance.2.1.9. We may check your details with fraud prevention agencies. If you provide false orinaccurate information and we suspect fraud, we will record this.2.2. We will not disclose your Personal Data to any third party except in accordance with this PrivacyPolicy.2.3. We may allow other people and organisations to use Personal Data we hold about you in thefollowing circumstances:2.3.1. If we, or substantially all of our assets, are acquired or are in the process of beingacquired by a third party, in which case Personal Data held by us, about our customers,will be one of the transferred assets.2.3.2. If we have been legitimately asked to provide information for legal or regulatorypurposes or as part of legal proceedings or prospective legal proceedings.2.3.3. We employ companies and individuals to perform functions on our behalf and we maydisclose your Personal Data to these parties for the purposes set out in clause 2.1 or,for example, for fulfilling orders, delivering packages, sending postal mail and email,removing repetitive information from customer lists, analysing data, providing marketingassistance, providing search results and links (including paid listings and links) andproviding customer service. Those parties are bound by strict contractual provisionswith us and only have access to Personal Data needed to perform their functions, andmay not use it for other purposes. Further, they must process the Personal Data inaccordance with this Privacy Policy and as permitted by the Data Protection Act 1998.From time to time, these other people and organisations to whom we may pass yourPersonal Data may be outside the European Economic Area. We will take all stepsreasonably necessary to ensure that your Personal Data is treated securely and inaccordance with this Privacy Policy and the Data Protection Act 1998.2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have providedthem with the information set out in this Privacy Policy and that they have not objected to such useof their Personal Data.2.5. In connection with any transaction which we enter into with you:2.5.1. We, and other companies in our group, may carry out credit and fraud preventionchecks with one or more licensed credit reference and fraud prevention agencies. Weand they may keep a record of the search. Information held about you by theseagencies may be linked to records relating to other people living at the same addresswith whom you are financially linked. These records will also be taken into account incredit and fraud prevention checks. Information from your application and paymentdetails of your account will be recorded with one or more of these agencies and may beshared with other organisations to help make credit and insurance decisions about youand members of your household with whom you are financially linked and for debtcollection and fraud prevention. This includes those who have moved house and whohave missed payments.2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will recordthis and may share it with other people and organisations. We, and other credit andinsurance organisations, may also use technology to detect and prevent fraud.2.5.3. If you need details of those credit agencies and fraud prevention agencies from whichwe obtain and with which we record information about you, please write to our DataProtection Manager at Katherine Goodsell Psychological Services, 7 Colossus Way,Bletchley, Milton Keynes, MK3 6GU.

3. Protecting InformationWe have strict security measures to protect Personal Data.3.1. We work to protect the security of your information during transmission by using Secure SocketsLayer (SSL) software, which encrypts information you input.3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Ofcourse, we transmit the entire credit card number to the appropriate credit card company duringorder processing.3.3. We maintain physical, electronic and procedural safeguards in connection with the collection,storage and disclosure of personally identifiable customer information. Our security proceduresmean that we may occasionally request proof of identity before we disclose personal informationto you.3.4. It is important for you to protect against unauthorised access to your password and to yourcomputer. Be sure to sign off when you finish using a shared computer.

4. The internet4.1. If you communicate with us using the internet, we may occasionally email you about our servicesand products. When you first give us Personal Data through the Website, we will normally giveyou the opportunity to say whether you would prefer us not to contact you by email. You can alsoalways send us an email (at the address set out below) at any time if you change your mind.4.2. Please remember that communications over the internet, such as emails and webmails(messages sent through a website), are not secure unless they have been encrypted. Yourcommunications may go through a number of countries before they are delivered - this is thenature of the internet. We cannot accept responsibility for any unauthorised access or loss ofPersonal Data that is beyond our control.

5. CookiesWhen we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.These cookies cannot be used to identify you personally and are used to improve services for you, forexample through:- Letting you navigate between pages efficiently- Enabling a service to recognise your computer so you don't have to give the same information during onetask- Recognising that you have already given a username and password so you don't need to enter it for everyweb page requested- Measuring how many people are using services, so they can be made easier to use and that there isenough capacity to ensure they are fast

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means thatpersonalised services cannot be provided and the user may not be able to take full advantage of all of awebsite's features. Refer to your browser's Help section for specific guidance on how it allows you tomanage cookies and how you may delete cookies you wish to remove from your computer.Multiple cookies may be found in a single file depending on which browser you use.T

he cookies used on this website have been categorised based on the categories found in the ICC UKCookie guide, as follows:

Category 1: strictly necessary cookiesThese cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shoppingbaskets or e-billing, cannot be provided.

Category 2: performance cookiesThese cookies collect information about how visitors use a website, for instance which pages visitors go tomost often, and if they get error messages from web pages. These cookies don’t collect information thatidentifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is onlyused to improve how a website works.

Category 3: functionality cookiesThese cookies allow the website to remember choices you make (such as your user name, language or theregion you are in) and provide enhanced, more personal features. For instance, a website may be able toprovide you with local weather reports or traffic news by storing in a cookie the region in which you arecurrently located. These cookies can also be used to remember changes you have made to text size, fontsand other parts of web pages that you can customise. They may also be used to provide services you haveasked for such as a live chat session. The information these cookies collect may be anonymised and theycannot track your browsing activity on other websites.

The list below shows the cookies that we use, other than those that are strictly necessary to this service. Ifyou have any queries about these, or would like more information, please contact our Data ProtectionManager at Katherine Goodsell Psychological Services, 7 Colossus Way, Bletchley, Milton Keynes, MK36GU, or email us at dominic@katherinegoodsell.co.uk.

Cookie name Description_Utma The _utma cookie is part of Google analytics, and is primarily used to track visits to any site that usesGoogle analytics. utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third-party cookie.

By using this website, you agree that we can place these types of cookies on your device.

6. Links6.1. The Website may include third-party advertising and links to other websites. We do not provideany personally identifiable customer Personal Data to these advertisers or third-party websites.6.2. These third-party websites and advertisers, or internet advertising companies working on theirbehalf, sometimes use technology to send (or 'serve') the advertisements that appear on theWebsite directly to your browser. They automatically receive your IP address when this happens.They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixelgifs), and other technologies to measure the effectiveness of their ads and to personaliseadvertising content. We do not have access to or control over cookies or other features that theymay use, and the information practices of these advertisers and third-party websites are notcovered by this Privacy Policy. Please contact them directly for more information about theirprivacy practices. In addition, the Network Advertising Initiative offers useful information aboutinternet advertising companies (also called 'ad networks' or 'network advertisers'), includinginformation about how to opt-out of their information collection.6.3. We exclude all liability for loss that you may incur when using these third party websites.

7. Further Information7.1. If you would like any more information or you have any comments about our Privacy Policy, pleaseeither write to us at Data Protection Manager, Katherine Goodsell Psychological Services, 7Colossus Way, Bletchley, Milton Keynes, MK3 6GU, or email us at dominic@katherinegoodsell.co.uk.7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we willpublish the amended version on the Website. You confirm that we shall not be liable to you or anythird party for any change to this Privacy Policy from time to time. It is your responsibility to checkregularly to determine whether this Privacy Policy has changed.7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing tothe above address or by emailing us at dominic@katherinegoodsell.co.uk. This Privacy Policyapplies to Personal Data we hold about individuals. It does not apply to information we hold aboutcompanies and other organisations.7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailingus at dominic@katherinegoodsell.co.uk or writing to us at the address noted above. There may bea nominal charge of £10 to cover administrative costs.7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us thatwe are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.Please email us at dominic@katherinegoodsell.co.uk or write to us at the address above to updateyour Personal Data.

Telephone: 01908 766526

Email: ask@thepracticemk.co.uk

Warren Park

T7 Canon Harnett Court, Warren Park,

Wolverton Mill, Milton Keynes, MK12 5NF

Katherine Goodsell Psychological Services is a trading name of One Psychology Limited