WP SMUSH PRO Can't find images

Hi,

WP SMUSH PRO started to return that it can't find images - http://prntscr.com/csq6uh after smushing about 700 images nothing has changed in settings. the path where it looks for images looks wrong but i don't know how to change this and if it's actually the reason.

Comments 12

Why path is wrong? Smush looks for images in the server path, not by URL - but from what I see it cant find thumbnails for images you have. Full size image is there, but thumbnail that suppose to be there is missing (I went to url for that thumbnail and I'm getting 404 error).
My suspicion is that sizes you want to smush (you check all in the smush settings) are not created for all the images and smush fails on them.
You can try uncheck that size 156x156px - or try to regenerate your images with that plugin https://wordpress.org/plugins/regenerate-thumbnails/

I also notices that your site is throwing 500 internal server error on admin-ajax.php - that can be sign of plugin conflict - if you can ask your hosting provider about error logs and checking those errors, what is causing them.

Thanks for your reply, that's waht I'm saying that the url where WP smush is looking for images is wrong - here is where the thumbnail sits -http://prntscr.com/ctju7i . Also WP SMUSH says there are ~1760 attachment when only in one folder I have around 3700 and in total much more.

I want to regenerate all your thumbnails with the plugin Kasia mentioned above and want to run Smush again. I'll also do some tests, so I need support access for that. I tried to login with Support Access, but it's showing me the following error:This access token has expired. Please ask the user to renew it.

Can you please grant us Support Access again and confirm here when you are done granting? I'm looking forward to hear from you and resolve this issue as soon as possible.

I've talked to our developer regarding this and he is currently having a look at this issue on your site. To investigate further, he will need your FTP and WP Login Credentials. Can you please send me message with FTP and WP access credentials through our secure contact form here: https://premium.wpmudev.org/contact/ ?

I'm so sorry for the delay from our end. I'll try to make sure this type of delay doesn't happen again. Thanks a lot for sending FTP credentials but I'm afraid, the credentials you sent for FTP is not working for me. I've asked one my colleague to check, it didn't work for him too.

Can you please check again and provide working credentials? I'll forward them to our developer as soon as you send us so no delay happens this time. And I'll also request our developer to facilitate the process so you can get a workaround/solution very soon.

I really appreciate your patience. Please send us working credentials. I'm looking forward to hear from you and resolve this issue as soon as possible.

I'm afraid we don't use static IP addresses so we cannot provide IP that will last for while.
At the moment my IP is 193.239.58.179 and Rupoks 27.147.201.4 - they should be working for some time, let us know when you unblock them and we will see if it's working for us.

If possible could you please unblock per country temporarily, so that our developer could give a closer look who is residing in India. Support staffs have IPs generating from Poland, Bangladesh, India. My current IP is 202.83.47.240, Kasia: 217.99.255.254, but it could change since it's a dynamic IP.

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