Read-only field that indicates which applications can use
this variable.

Catalog item

Catalog item using the variable.

Mandatory

Check box to make the variable mandatory as part of the
ordering process.

Active

Check box to make the variable available for use

Selection Required

Check box to require users to select the check box
variable. For example, use this option to require users
to select an I agree check box
for an agreement form. If users try to submit the
agreement form without selecting the check box, an alert
message is displayed to tell users that they must select
the check box.

Order

Order that the variable is placed on the page for the
catalog item. The variables are organized from top to bottom
from least to greatest order value. For example, a variable
with an order value of 1 is placed above other variables
with higher-order values.

Global

If selected, the variable is available for all catalog
tasks within service catalog workflows or execution plans by
default. If deselected, the variable must be associated with
individual catalog tasks.

Map to field

Maps the variable to a specific field on the table for
the record producer.

This field appears if the variable
belongs to a record producer.

Field

Field that the variable maps to.

This field appears if
the variable belongs to a record producer.

Record producer table

Table that the record producer creates a record
in.

This field appears if the variable belongs to a
record producer.

Question

Question

Question to ask users ordering the catalog item.

Name

A name to identify the question.

Note: If this field is
empty, its value is auto-populated based on the
Question field for all
variable types except break, container split, and
container end.

Tooltip

Tooltip text to display when users point to the variable.
Enter a brief note to describe the purpose of the
'Question'.

Example text

Hint that is displayed in the question field before a
user enters a value.

Applicable for the following
variables:

IP Address

Email

URL

Single Line Text

Wide Single Line Text

Multi Line Text

Date

Date/Time

Annotation

Show help

If selected, displays the help
text and
instructions
for the variable.

Note:

It is not available for break and check box
variables.

Help text and instructions are not available for
a variable set.

Always Expanded

If selected, the Help text and
Instructions field value are
expanded by default when the catalog item page loads.

This check box appears only when the Show
help check box is selected.

Note:

This
field is also applicable in Service Portal.

If
the Expand help for all
questions check box is selected at the
catalog item level, then the Always
Expanded field setting at the variable
level is overridden.

If the Expand help for all
questions check box is deselected at
the catalog item level, then the Always
Expanded field setting at the variable
level is applicable.

Help tag

If the Always Expanded check box
is deselected, click the value specified in this field to
display the Help text and
Instructions
field values.

Help text

Help information for a service catalog variable.

Instructions

Information that requires rich text formatting or adding
images to support help information.

Note: For HTML tables,
use sizes that are within the width of the
variable.

Type
Specifications (The fields in this section vary for
each variable type)

If no role is specified in this tab
for the read, write, or create actions, all users who
can access the catalog item can perform these actions
irrespective of their role. For example, if no role is
specified for the Write roles
field, all users who can access the catalog item can
edit the variable value in the variable editor.

A
user with a role that does not match any of the
following roles cannot set variable values even through
scripting.

Read roles

Roles that can view the variable before or after
requesting the catalog item or record producer. Only a user
with the roles specified in this field can view the
variable.

Write roles

Roles that can edit the variable in the variable editor
after requesting the catalog item or record producer. If a
user does not have the roles specified in this field, the
variable is read-only in the variable editor.

Create roles

Roles that can create values for the variable before
requesting the catalog item or record producer. If a user
does not have the specified role, the variable is read-only
before requesting the catalog item or record
producer.

Availability

Visible Elsewhere

If selected, the variable is visible in the item form
before ordering the item, in VEditor after ordering the
item, and in the cart view of the item.

Visible on Bundles

If selected, the variable is visible when the item is
added to a bundle.

Visible on Guides

If selected, the variable is visible when it is added to
an order guide, or when it is added to a catalog item that
is included in the order guide.

Note: If an order guide has
too many items and variables, consider clearing this
check box on as many items as possible, to improve
loading performance on order guides.

Visible on Summaries

If selected, the variable is visible on any variable
summarizer of the catalog item. In Service Portal, the
variable is visible in the RITM ticket view and the Approval
page.