Frequently
Asked Questions

All
prices include batteries, charger and free shipping within the continental
U.S. For more info, please call 1-800-449-8991.

Hello!
Welcome to our Frequently Asked Questions section. If you
are searching for mobility equipment for the first time, you may have
questions about some of the products we carry. We have designed this
section of our web site to answer the most common questions our customers
ask about scooters, electric wheelchairs, lift chairs and lifts for your
car, truck or van. We hope you find this section helpful, however, if you don't see the answers to your questions
listed below, please feel free to contact us at:

Electric
Wheelchair F.A.Q.

Q: Will the power wheelchair
break down into sections so that we can transport it in the trunk of
the car?

A: Yes, some power wheelchairs do break down for
transport, however, unless you are able to lift 60 to 70 lbs., we
suggest purchasing an electric lift for you vehicle to transport the
chair.

Q: Do batteries and charger come
with the wheelchair?

A: Yes, batteries and charger are always included in
our pricing, and shipping is FREE within the continental U.S.

Q: How far will the power chair
go when it is completely charged?

A: On a full charge, most power chairs will range
between 15 and 20 miles on level surfaces.

Q: How often should I charge the
batteries?

A: The batteries should be charged at least once a
week for 8 hours, even if you don't use the unit. If you use the unit
every day, you should charge the batteries every night, over night.

Q: Do I plug the charger into a
regular power outlet?

A: Yes, just plug the charger into a regular 110
socket. The charger can be converted to 220 volt, if needed.

Q: Will it harm the batteries if
they are over-charged?

A: No, the chargers on these units are designed to
shut down to 1 amp when the batteries are fully charged, so that the
batteries cannot be damaged.

Q: Can the speed be adjusted on
the power chair?

A: Yes, most power chairs have a variable speed
control that can be set between 0 and 5 m.p.h. This controller can also
be programmed to lower top speeds for safety concerns.

Q: Do I have to assemble the
power chair when it arrives?

A: No, we ship our units completely assembled all in
one large box that is delivered to your door.

Q: Can I take my scooter or
power chair on the airlines when I travel?

A: Yes, scooters and power wheelchairs have gell cell
sealed batteries that are approved for airlines, boats and trains.

If you have any further questions on power
wheelchairs, please feel free to contact us TOLL FREE at
1-800-449-8991

Scooter
F.A.Q.

Q: What is the difference between a front wheel drive
scooter and a rear wheel drive scooter?

A: Front wheel drive scooters are usually classed to
carry 150 lbs. or less and are low to the ground. It is recommended to
use front wheel drive scooters on level surfaces only ( sidewalks,
indoors). Rear wheel drive scooters are designed with a higher ground
clearance and more power and they will take you outdoors over grass
and gravel. Rear wheel drive scooters are designed to carry 200 lbs.
to 600 lbs., depending on the model you chose.

Q: Will the scooter come apart for transport in my
car?

A: Some scooters do disassemble into 5 pieces for easy
transport, with the heaviest piece weighing only 38 lbs.

Q: How far will the scooter go
when it is fully charged?

A: Rear wheel drive scooters with 2 batteries will
range approximately 15 to 20 miles on a full charge. Front wheel drive
scooters with a single battery will range approximately 10 miles on
level surfaces.

Q: How often should I charge the
batteries?

A: The batteries should be charged at least once a
week for 8 hours, even if you don't use the unit. If you use the unit
every day, you should charge the batteries every night, over night.

Q: Do I plug the charger into a
regular power outlet?

A: Yes, just plug the charger into a regular 110
socket. The charger can be converted to 220 volt, if needed.

Q: Will it harm the batteries if
they are over-charged?

A: No, the chargers on these units are designed to
shut down to 1 amp when the batteries are fully charged, so that the
batteries cannot be damaged.

Q: Can the speed be adjusted on
the scooter?

A: Yes, most scooters have a variable speed
control that can be adjusted between 0 and 5 m.p.h.

Q: Do I have to assemble the
scooter when it arrives?

A: No, we ship our units completely assembled all in
one large box that is delivered to your door.

Q: Can I take my scooter or
power chair on the airlines when I travel?

A: Yes, scooters and power wheelchairs have gel cell
sealed batteries that are approved for airlines, boats and trains.

If you have any further questions on power
wheelchairs, please feel free to contact us TOLL FREE at 1-800-449-8991

Scooter and
Wheelchair Lifts F.A.Q.

Q: Do I need an inside lift or
an outside lift?

A: Inside lifts are designed to be installed inside of
a van, truck bed or car trunk. If you are installing the lift in a car
trunk, you will need to be able to remove the seat on your scooter or
power wheelchair. Outside lifts are designed to be attached to a class
3 hitch on the rear of almost any vehicle and they require no lifting
at all.

Q: How does the inside lift
operate?

A. The inside lift operates much like a crane, and
pulls its power from your vehicle battery. A claw attaches to a
docking device on your scooter or power chair. The lift then lifts the
unit into the air, you then swing it over the trunk and the lift
lowers it down.

Q: How does the outside lift
operate?

A: The outside lift is a platform that lowers to the
ground. You drive the scooter or wheelchair onto the lift, push a
button to raise the lift and your off! The outside lift has automatic
locking devices to secure the scooter or power chair to lift.

Q: Will my Medicare or private
insurance cover the cost of the lift?

A: No. At this time, most insurance companies do not
cover the cost of a lift, however, if you have a new Ford, GM or
Chrysler vehicle, they may cover some or all of the cost of the lift.
For more details, CLICK HERE.

Q: How do I use my outside lift
in bad weather?

A: If you purchase an outside lifts, an optional scooter or wheelchair
cover is available for a nominal fee. The motor on
the lift itself is sealed to protect it from rain damage.

Q: What do I do with my outside
lift when its not in use?

A: The platform on the outside lift automatically
raises in the vertical position up against your vehicle when your
scooter or wheelchair is not on it. The platform is perforated to
remove wind resistance.

Lift Chair
F.A.Q.

Q: What kind of Warranty comes
with the chair?

A: Most Pride lift chairs carry a 4-year limited
warranty

Q: Is fabric protection
available?

A: All chairs come standard with Scotchgard fabric protection.

Q: Will my chair work in the
event of power failure?

A: All chairs come equipped standard with battery back
up should the power fail in your home.