If, during the programming session, you
find that you are unsure of the scanner's settings or wish to reset the
scanner's configuration, use the Return to Factory Settings label
available in the Programming Overview section of the above programming
guides. (Note: Use this label with caution, as it will disable ALL
features that may have been programmed since the scanner's
installation.)

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

If your M2004 is connected with an RS-232 cable such as the CBA-R01-S07ZAR or the 25-32465-20R the scanner defaults to sending data at 9600 baud, 8 data bits, 1 stop bit, no parity, software or hardware handshaking. Is it possible the software needs to see a carriage return after the data? If so, Scan Options, Data Suffix, Enter from Adobe page 135 and 136 of 310 of the M2000 Series Product Reference Guide will make the scanner send a carriage return line feed (7013). If your program needs just a CR then scan the Scan Suffix barcode from page 134 of 310 followed by a 1, a 0, a 1 and a 3 from page 175 of 310.

If this does not help or if you are connected any other way and the CRLF does not help it may be a good idea to contact the Motorola support center for assistance. Their phone number is 800-653-5350.

For anyone interested, I worked with the vendor to find a solution. After some back and forth, they replied:

"I have looked up the part number of your scanner [DS6607-SR20130] and discovered that it
defaults to different defaults than the standard SR20001 scanner.
Specifically, it pads the data transmission with spaces and implements
a custom ADF rule".

They sent codes for disabling these defaults. Moral of the story: contact your vendor.

You might try resetting the "settings" to factory defaults and then scanning again. I have seen strange tints if the settings get set incorrectly, not sure exactly what is wrong. However, using factory defaults corrects the problem, then change settings one at a time.