How do I file a complaint against an installer?

Complaints against installers, whether they hold a license or not, must be filed with the local permitting authority. If the local authority does not resolve the complaint in a timely fashion, notify the permitting authority's supervising authority (county judge, county commissioner, mayor, aldermen, boards, etc.). If the complaint is still not resolved within a reasonable time, contact the appropriate TCEQ regional office.

If your complaint against the installer or designated representative involves theft, fraud, deceit or any other criminal activity, you will need to seek violations of the Texas Penal Code and obtain a court conviction in order for the commission to revoke or suspend a license. You may also need to pursue a civil suit (after the criminal suit) against the installer in order to seek recovery of any lost funds.

How do I file a complaint against a designated representative?

Complaints against designated representatives need to be filed with the local permitting authority's supervising authority (county judge, county commissioner, mayor, aldermen, boards, water program manager, etc.). If the complaint is still not resolved within a reasonable time, contact the appropriate TCEQ regional office.

How do I file a complaint against a property owner who is operating a malfunctioning OSSF?

Complaints regarding malfunctioning OSSFs need to be filed with the local permitting authority. If the local permitting authority is not resolving the complaint in a timely fashion, notify the permitting authority's supervising authority (county judge, county commissioner, mayor, aldermen, boards, water program manager, etc.). If the complaint is still not resolved within a reasonable time, contact the appropriate TCEQ regional office.

What laws and rules govern OSSF complaints?

The links provided below will take you off the TCEQ Web server. These links are provided solely as a courtesy. Because the TCEQ has no control over the posting of material to these sites, the agency cannot take responsibility for their continued validity and maintenance.