Monday, June 29, 2015

APTEAN INDIA hiring Associate Technical Support Engineer

APTEAN INDIA hiring Associate Technical Support Engineer

JOB SUMMARY:Associate Technical Support Engineer is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or other assistance from other functions. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues. Actively participate in some or all phases of the software development and maintenance cycle. These phases include working on customer-based problems dealing with both the Escalation Team as well Development on reproducing and researching customers’ issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing.

EDUCATION : BE/ B.Tech

EXPERIENCE :1 Year to 3 Years

SKILLS REQUIRED:

Experience in development using C# OR JavaGood understanding of MS SQL Server, T-SQL.Experience in a Tech Support environment is a plus.Experience in working with Windows Operating system – particularly Windows installation, Log file analysis, Windows config files, Event Viewer files.Good understanding of IIS.Basic Networking knowledge about workings of a Switch, Router and VLANs concepts.Should have excellent verbal and written communication skills.

Interested candidates can send their resumes to prakhar.prabhat@aptean.com