As a member of Decathlon, you have 365 days to return or exchange your in-store purchase.

Purchased online?

If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. Meanwhile, we'll place a new order and send you what you need in exchange.

In case you'd like to return for a refund, you can return the product(s) either through AU post or Parcelpoint and we'll refund the price of the product to you as soon as your return is on its way to us. Refunds take 1-3 business days to reach you.

At Decathlon, we truly believe in the quality of our products. We are new to Australia, and our passion brands are unknown to most Aussies. This is why we give you the option to test our products for 7 days.

No matter the product, test anything for free.

When* the product meets your expectations, just come back and complete your purchase! If the product does not suit your practice, just bring it back, we’ll do our best to find you something that does!

How does it work?

Visit your nearest Decathlon store with a photo ID (Driver License, Identity Card or Passport), pick the product you would like to test and ask a teammate to process your request. Sign the Terms and Conditions and our Disclaimer, we’ll grab your membership details and off you go!

*Maximum of 7 days

*One product at a time

*(in-store only)

EXTENDED WARRANTY

Lifetime on bike frames, 10 years on backpacks, 5 years on fitness machine frames and 2 years store-wide.

Your purchases at Decathlon are protected by a 2 year global warranty. Our warranty is applicable to products that are used within the prescribed norms.

B'TWIN lifetime warranty:

B'TWIN makes the life time warranty for the frames, brackets, stems and rigid forks (excluding carbon frames and suspension forks) accessible to a maximum of cyclists. If your bike has a problem, simply return it to the store.

Each broken part is repaired or replaced free of charge by our workshop. If the bike is a write off, it is replaced by a similar model.

We believe the first step is to listen to your sport needs, and do as much as we can to improve your Decathlon experience.

As a member of Decathlon, your feedback on your Decathlon experience is aways welcome. In addition, we will invite you to participate in surveys that will help us deliver a 'Delighted or Delighted' service to you.