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Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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now this is for the RP5013, but i think the manual for this model will match your one.....If not then http://www.retrevo.com should throw up your model number, and they apparently seem to be a good enough site to use too.

You may need to get hold of a copy of adobe acrobat, or adobe reader, and you can get this by going to www.google.co.uk and typing in the search bar with the following aptly named text "adobe reader" or "adobe acrobat free download" This should take you to the site to get your FREE COPY......thats right, this should NOT COST YOU A PENNY ((hopefully))

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

To view the Support Page or the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents. You can download this free at WWW.ADOBE.COM if necessary. Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, and then just follow the onscreen instructions to install it.

See page 2 of the ONLINE USER'S MANUAL for detailed instructions on how to ERASE MESSAGES.

Please comment back here to this page if you have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.