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36 Comments

Bonnie
April 5, 2017 at 12:40 am

No one reviewed the March box? I just tried it out. The hot hair mask is different…it’s a nice conditioner, but a little gimmicky with the heat thing. I think it would have worked the same without it. And I’m not a fan of packets, although this one was big and I get the packaging because of the self-heating feature. But still hard to get all the product out this way. The serum and lotion are great, the concealer and St. Tropez glow are really nice too.

The eye mask stung about 10 seconds after I put it on. So, of course, I put it on the other eye too. Same thing. I decided to wait a minute or two to see if this subsided. When it did not I took them off and applied the balm for compromised skin that I got in my New Beauty TestTube. All is well, and I think my undereye looks better than it did before the mask, but no way was I making it 15 minutes!

After receiving only one box, out of my 3-month subscription, I requested to cancel just yesterday, and they cancelled it with no issues. I’m not sure if it was within the 14 day window, as I can’t recall when I actually received February’s box, but here’s what they sent:

Hi Luna, I enjoy all your reviews and comments so I am curious. Am I missing something? Is something happening with Look Fantastic that many people are cancelling. I really like this box but if something is wrong I’d like to know. Or are you prepping for your summer shutdown of subs. If too personal of a question please let me know it’s none of my business. I noticed you also discontinued a different box as well. I hate to be uniformed if there are bad things happening. Thanks. Lola EB

Hi Lola, I know question was for Luna and I hope she gives you the answer. However, I just want to say that this box is good, but for me it was little bit expensive ($17) and I have no user of magazine. My reason for cancellation was that I subscribe to 14 boxes and it is time to slim down on subscriptions. I would not say anything bad about the box, I think it is really good and customer service fantastic.

Thanks Svetlana7e for your response. I really like this box a lot. Not only am I a skin care and make up junkie, I love fashion magazines and it’s nice to get one that is different than the US version.

See that part right there? “I can confirm that a cancellation can be requested within 14 days of your last box being dispatched.” Once you see your next box dispatched, cancel the subscription. I will paste my cancellation email here.

My favorite bb. Will use everything except the tanner stuff. Don’t mind the sample sizes. Usually get quite a few uses. That’s fine considering there is usually something in another box I want to try as well and I’m not product loyal. I pay $13 because I have subbed before the price went up. Feel it is a good deal.

I’m right there with you. I subbed for about 6 months, and every month I was fairly underwhelmed. I know lots of people love this sub, but it just didn’t do it for me. I felt I enjoyed my Birchbox, Ipsy and Play subs more than this one, and they cost significantly less.

Carey you are absolutely right. I e-mail customer services and tried to explain that it is really a necessity to cancel the box, they said NOPE, wait till your last box dispatched, then you can e-mail us again and cancel it. It is a good box, but I have way too many boxes and I am paying $17 for box right now.

When they say your last box they mean the last box that you received, not your last box in the subscription. I had thought it was the last box like the 12th box and you probably think it’s the sixth box. Hope that helps.

Svetlana7e
February 28, 2017 at 10:22 pm

Lunalee, here what they told me “Hello Svetlana,

Thank you for getting in touch about your subscription.

I am very sorry but I have been unable to cancel this as you are part way through your 6 month subscription.

I can confirm that a cancellation can be requested within 14 days of your last box being dispatched.

I apologise for any inconvenience this may cause.”

So confusing, but sounds like I am stuck for six month.

Lunalee
February 28, 2017 at 10:56 pm

See that part right there? “I can confirm that a cancellation can be requested within 14 days of your last box being dispatched.” Once you see your next box dispatched, cancel the subscription. I will paste my cancellation email here.

For your records, your original query was:

Hello,

Thank you for that information since it has been less than 14 days since my last box Status: Dispatched
Dispatch Date: 01/02/17
Payment Date: 01/02/17
$14.50 (Successful)

One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hello,

Thank you for getting in touch about cancelling your subscription.

I am very sorry to hear that you want to cancel your subscription.

I can confirm I have requested this for you and you will receive an email within the next 90 minutes updating you on the status of your order.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

See that part right there? “I can confirm that a cancellation can be requested within 14 days of your last box being dispatched.” Once you see your next box dispatched, cancel the subscription. I will paste my cancellation email here.

“For your records, your original query was:

Hello,

Thank you for that information since it has been less than 14 days since my last box Status: Dispatched
Dispatch Date: 01/02/17
Payment Date: 01/02/17
$14.50 (Successful)

I would like to cancel. Thank you.

One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hello,

Thank you for getting in touch about cancelling your subscription.

I am very sorry to hear that you want to cancel your subscription.

I can confirm I have requested this for you and you will receive an email within the next 90 minutes updating you on the status of your order.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,”

Maybe you can ask, “With the next box that gets dispatched, can I contact you again to cancel before the 14th day?”