FAQ – ScrumTotal

Organization Registration

How can I register my organization to use ScrumTotal?

Open the URL provided in the ScrumTotal website and click Sign-Up. Fill the name and email to register your organization with, set password and click Sign-Up. Now login using the registered email and password, then follow the instructions written in the guided tour displayed on first time login.

How can I log-in to the application in scrumTotal after getting an e-mail from an organization?

Open the URL provided in the e-mail and log in to the application by using the credentials provided in the e-mail. Your e-mail id on which you have received the invitation e-mail from ScrumTotal, will be your username for logging into the application.

How can I change my password?

You can change the password through the ‘User Profile’ option available in the top right menu on the project dashboard.

How can I see the guided tour again?

Go to the top right menu and select help on any page.

What if I forgot my password?

Click the ‘Forgot Password?’ link on the ‘Log In’ page and provide your e-mail Id to reset your password. You will receive an e-mail with a link to reset your password.

Can I have more than one ScrumTotal account?

Yes, through different emails registered.

Can I use the same email address in multiple accounts?

No, your registered email address is unique to your account, so once an email is registered with an organization, it cannot be associated to another account.

How do I close my organization account?

Your organization’s account associated with ScrumTotal will expire after the expiry date of the organization license. You can also write an e-mail to the ScrumTotal support team to close the organization account before expiry.

Project Dashboard

Project

Who can create a project?

Any member of the organization can create the project.

Can I use duplicate project names for multiple projects?

No, a project name remains unique for an organization.

Who will have access to a specific project?

Users added to the specific project team would be having access to those team projects only. While the Administrator or Super admin would have access to all the projects. The project creator has all the access to the corresponding project whether he/she is not a part of the team.

Who can make changes to the backlog?

Users added to the specific project team, the Administrator, the Super Admin and the project creator can make any changes to the backlog.

How does a user get access to other teams in the project?

A user can add himself/herself into a team and have all the access to that team.

Team

Who can create a team in a project?

Admin/super admin/the project creator and team members of any team in that project can create team in the project.

Can a single project have multiple teams?

Yes, different teams can be created for a project but with different names.

Can a person be a member of multiple teams in the same project?

Yes, ScrumTotal allows this flexibility for working in Scrum.

How many different roles a user can be assigned?

A user can be assigned with roles like ‘Product Owner’/ ‘Scrum Master’ / ‘Developer’.

Can a user have multiple roles at a time in a team?

No. A user can be assigned with a single role at a time in a team like ‘Product Owner’/ ‘Scrum Master’ / ‘Developer’. But the user can have different roles in different teams.

Can a user’s role be changed?

Yes. Any user aligned with the team can change its or other team member’s role any time.

Can I use any existing team in my another project?

Yes, the ScrumTotal provides feature of team versioning. In this, any already existing team can be used for another project. Also you can update this team by adding/removing team members in that.

Can I see the other teams of my project?

Yes. You can see all the teams in your project but you will be unable to do anything unless and until you are a member of that team.

Team backlog

How can I add user stories in team backlog?

You can create single user story at a time by clicking “+ user story” button or you can import user stories in bulk using CSV import option. Bulk import can be done from local system or from drop box.

How can I add a user story to a sprint?

You can move a user story to that sprint.

Can I move user stories between backlogs?

Yes, you can drag and drop the user stories between team backlog and sprint backlog.

Can I copy user story in backlog?

Yes, you can copy a user story to create new one using copy user story button placed with each user story in backlog section.

Are there other ways to move user story than using drag and drop?

Yes, there are separate buttons provided with each user story to move between the backlogs.

Can I see backlog items that were completed in earlier sprints?

Yes, you can view the old backlog items by selecting the old Sprints.

Can I assign a backlog item or task to more than one person?

No, a backlog item can be assigned to a single person only at a time.

Can I set a priority on backlog items?

Yes, you can set priority by changing the stack ranks of the backlog items.

What does ‘Stories without home’ mean?

There could be some stories that are not assigned to any particular team or could be created even before the team formation. All the users in a project will have visibility to those stories. They can be moved to the individual team backlog or the Sprint backlog.

Can I import backlog items into ScrumTotal?

Yes, you can import CSV files or from Dropbox, and the system would guide you with a suitable format for the same.

Sprint

How can I plan a sprint?

As soon as you create a team, the corresponding sprint backlog gets created simultaneously. You can move the user stories to ‘Sprint Backlog’ from ‘Team Backlog’ or ‘User stories without home’ to plan a sprint.

How can I start a sprint?

You can start a sprint by clicking the ‘Start Sprint’ button visible on the sprint backlog and entering the start date and end date of the sprint. If a sprint is scheduled, then it will start automatically as per the scheduled date.

Who can schedule the Sprint?

Only Product owner and Scrum master can start and stop the sprint.

How can I stop a sprint?

You can stop a sprint by clicking the ‘Stop’ button display on the sprint backlog anytime, otherwise the sprint will stop automatically as per the scheduled ‘End Date’ of the sprint.

Can I schedule a Sprint for future date?

Yes. you can schedule a sprint with future date.

Can I change the dates of a sprint after it has started?

No, there is no way to change the dates of a sprint after it has started.

Do sprints start and end automatically in ScrumTotal?

Yes, ScrumTotal has the functionality to automatically start and end sprints.

Can I see the assignee of the work items?

Yes, you can do this by going through the work items individually.

How do I handle a backlog item that is only partially complete at the end of a sprint?

The backlog item would automatically move to the next sprint.

Can I have more than one ongoing sprint in the same project?

Yes, there can be multiple sprints running at the same time in the same project for different teams.

Can I see earlier sprints?

Yes, you can view by selecting the sprints from the dropdown menu provided.

Can I track how much time is spent on backlog items and tasks in a sprint?

Yes, you can track by looking at the timesheets.

How can I mark a user story completed?

A user story can be marked as completed by clicking the ‘Mark as Complete’ button only after completing the corresponding Tasks/Bugs/Impediments.

How can I see the closed user stories after the sprint stopped?

You can see the closed user stories by clicking the ‘Closed User stories’ tab in the backlog session. The ‘close user stories’ tab will display only if there is any closed user story.

Can I remove user stories from sprint backlog?

Yes, you can remove user stories from the sprint backlog until the sprint is started.

Charts

When does the burn down chart get created?

It gets automatically started when the sprint starts and also gets updated instantly with the logged hours.

Can I see weekends in the burn down chart?

No. Only week days are displayed in the burn down chart.

Does ScrumTotal have velocity tracking?

Yes, there is velocity chart provided in ‘Charts’ section to track the velocity of all the sprints in the selected Project/Team.

How can I see the burn down chart for previous sprints?

You can see the burn down chart for previous sprints by selecting the old sprint from the “Sprint” drop down.

Reports

Can ScrumTotal generate reports?

Timesheet

How can I log hours for my assignment?

You can fill the hours against each of your assignment by clicking the “Timesheet” option on the left navigation panel or by clicking the ‘Log Hours’ button available in the Task/Bug/Impediment, only after the sprint starts.

Can I update the logged hours for my assignment?

Yes. You can update the filled hours any time before the sprint ends.

Feedback

How do I suggest features and provide my feedback?

Just go to our Help/Feedback section. We want ScrumTotal to be your application, so feel free to provide the suggestions at your will. If your ideas are innovative, we will implement them.

Admin Dashboard

User Management

Can I add more users to my organization?

Yes, you can add more users to your account only if you are an admin/super admin. You can create users in admin dashboard and accordingly you can purchase license. Also ScrumTotal provides the functionality for bulk import of users through CSV.

What do I do if ScrumTotal says that an email address is already in use?

a. Use another email account if possible
b. Ask the ScrumTotal support team to delete that user’s email from database so that it can be reused

Can an organization have multiple Admins at a time?

Yes, an organization can have multiple Admins at a time. The super admin/admin can change the role of any user to admin at any time. But an organization can have only one super admin at a time.

Who is the super admin of an organization?

The user who first registered the organization is the super admin of that organization and his e-mail account is treated as the organization’s mail account.

Can I change the super admin of an organization?

Yes, any admin can be changed to super admin of the organization, but only by the existing admin/super admin. After that the organization’s mail account will be associated with the changed super admin’s e-mail.

Can I activate/deactivate my account?

Yes, only the admin/super admin can activate or deactivate the user’s account by editing.

How do I delete my own personal account?

As of now, ScrumTotal doesn’t provide user’s privilege to delete his/her own account. Only Super Admin/Admin has the rights to delete a user account.

License Management

How do I sign up for a trial account?

You need to create an account to try ScrumTotal. You can move to the “Sign In/Sign up” page through the URL provided in the ScrumTotal Web Site. Just click on the “sign up” button, follow the guide tour (prompt) and you will be in the ScrumTotal dashboard.
You can use ScrumTotal free for 30 days, with no obligations, no credit card, no payment needed.

How long is my trial period?

The trial period is 30 days, with no obligations and no credit card, no payment required.

What happens next after my trial period has expired?

We will send you a mail even before the trial period is over, and when it actually expires. Your account will still stay open and your data will be preserved, but if we don’t hear from you, or if you don’t sign up for paid subscription within 60 days then we will close your account.

Can I use the ScrumTotal in full during the trial period?

Yes, your trial account is a full ScrumTotal application on the web, iPhone and Android, without any limitations.

Can I add other users to my trial account?

Yes, you are free to add as many people as you like, for free.

What happens if license is purchased and assigned to a trial user?

The trial period ends and the license duration starts after assigning the license to the user. Remaining days of the trial period will be lapsed.

What’s the ScrumTotal subscription cost?

To keep things simple, we have monthly subscription. The price is free for 15 users, after 15 users you pay $6.99 per user/month. It’s the same price per user no matter how many users you have. If you want to subscribe for a significantly longer period please feel free to contact us. We are here to serve you for a long time.

How the total subscription cost is calculated?

The price is free for 15 users, after 15 users you pay $6.99 per user per month times the number of months. You can add and remove users at any time without having to change your subscription.

How do I purchase license?

Go to the “License Management” tab in the left navigation bar of ScrumTotal. Then click the “Purchase” button and enter the details. You must be admin/super admin in ScrumTotal to do this.

Can I cancel ScrumTotal subscription?

Yes, you can cancel ScrumTotal subscription any time and/or continue to use ScrumTotal till your monthly subscription ends.

How do I pay?

You pay with the credit card or PayPal when you purchase license for the paid subscription.

Which credit cards can I use?

You can use Visa, MasterCard, Discover, American Express and PayPal.

Do you store my Credit Card information?

No, we do not store your Credit Card information.

Will I get an invoice?

Yes, we will send you an invoice via email after you purchase the license for the paid subscription.

What are the different subscription types?

There is only one paid subscription. It’s the full ScrumTotal without any limitations.

Do you have a free version?

No, sorry. However you can avail the trial subscription for a month.

Do you have a free version for students or non-profits?

No, sorry, we don’t have a free version. However we are here to edify the world on the value Scrum brings to your life. So feel free to contact us.

Do you have volume discounts for large numbers of users?

No, it’s the same price per user regardless of the number of users. If you want to subscribe for a significantly longer period please feel free to contact us. We are here to serve you for a long time.

How can I track the expiry dates of the purchased licenses?

The admin/super admin can track the expiry dates of the individual licenses on the ‘Organization License’ page. Also, the admin/super admin can see the list of expired licenses on the same page in the “Expired Licenses’ section.

Can I transfer the license of a user to another user?

Yes. The admin/super admin can delete the license of a user and can assign the same license to other user on the ‘Organization License’ page.

Org Info

Can I see or edit the Organization Information?

Yes. The admin/super admin can see and edit the organization information like Name, Web URL, and Address in the Org. Info page inside Admin Dashboard. But cannot change the e-mail account of the organization.

Recycle bin

Can I see any deleted item in the application?

Yes. The only the admin/super admin can view the deleted items like ‘Users’, ‘User Stories’ and Work items’ in the ‘Recycle Bin’ page inside Admin Dashboard.

System log

Can I see the history of the recent activities in the application?

Yes. The admin/super admin can view the log report of the recent activities in the application through the ‘System log’ page inside the Admin Dashboard.

How do I get updates on my assignment in the application?

Is ScrumTotal really secure?

ScrumTotal ensures high security and full privacy of your data. ScrumTotal is hosted in a fully secure and firewalled production environment at Azure.

Where is ScrumTotal hosted?

ScrumTotal is hosted at Azure with enterprise-class availability, reliability, and security.

Can I host ScrumTotal on my premise?

No, sorry, ScrumTotal is a cloud-based application with the online and mobile versions hosted by us, so you won’t be able to host it on your own servers. This is to keep things simple and provide consistent experience and updates.

What kinds of customer support do you provide?

We provide free support via email. In many cases, you’ll get a response within 24 hours. Just write us at support@ScrumTotal.com.

What browsers and platforms do you support?

ScrumTotal runs in all major browsers including Internet Explorer 9 or above, Firefox, Opera, Chrome, and Safari.

What mobile platforms does ScrumTotal support?

ScrumTotal is a full featured truly mobile based application with the presence on web as well. We have kept the tool relatively light so that you can inter-operate via mobile phone (Android and iPhone) plus save time juggling through a lot of features. ScrumTotal mobile app is designed to help you learn and practice true Scrum, letting you focus more on the product than the management of the product.