Returns & Exchanges

We want you to be completely satisfied with your purchase from Russums and if the goods ordered are not to your satisfaction you can return them for an exchange or refund within 28 days of delivery.

Please note that goods must be unused, suitable for resale and returned with their original packaging. Unfortunately we are unable to exchange or refund items which have been personalised or amended to your specification (e.g. with embroidery or engraving).

If individual items needs exchanging please just return those items and not the full kit.

Please complete the Exchanges & Returns form that was included with your delivery, if you do not have one please click here to download it.

We recommend using collect+ for convenient, cost effective returns – click here for more information.

We recommend that you obtain proof of posting/adequate insurance for all returns as we are sorry but we cannot be held responsible for returned items lost in transit.

Exchanges will be dealt with as quickly as possible and usually within 7 working days. The cost of returning an item to Russums is the customers responsibility unless it was delivered in error or is faulty. The first exchange of an order will not incur an additional postage and packing charge when redelivered to you.

Faulty Items

Please complete the Exchanges & Returns form (included with your delivery or click here) with full details of the problem with the goods. We would also advise contacting us to discuss the problem and for advice and assistance.

Once returned, all items are processed as quickly as possible, however in some circumstances goods may need to be returned to the manufacturer for a decision on a problem or fault. If a product is deemed to be faulty we will either replace, repair or refund depending on the circumstances and in line with any manufacturer warranties.

Cancellations

In accordance with the United Kingdom’s Distance Selling Regulations you have the right to cancel your order within 7 working days of receipt and return the goods to us unused.

Please complete the Exchanges & Returns form (included with your delivery or click here), pack the goods securely and return to us so that we receive them within 7 working days after their delivery.

Please note that you are responsible for the costs of returning the goods to us unless they were delivered in error or are faulty. As with all returns, we recommend that you use a recorded postal / guaranteed delivery service and obtain a ‘proof of postage’ receipt if using the Post Office, as we do not accept responsibility for goods lost in transit.

If goods are not received with the completed Exchanges & Returns form we may contact you to arrange collection at your cost. Once the delivery process has begun, you will not be able to cancel any contract relating to an additional service which has been completed (e.g. embroidery, engraving, bespoke production).

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