aCrisis Communications

The difference between an emergency and a disaster is that in a disaster there are not enough First Responders to help everyone who needs help.

During an emergency such as a power outage lasting a few hours,

Call Electric Operations Dispatch at 650-496-6914 to report the outage via the automated system. You need to call using the phone/number associated with your utility account in order for the system to detect your location.

If you need to talk to a system operator, you can follow the phone tree prompts & an operator will answer if they’re not tied up on the line with other callers or busy trying to troubleshoot the outage & dispatch crews.

Online, the best place to find immediate updates on power outages is the City’s Outage Map. This map won’t provide the cause or estimated restoration time, but it shows you where the power is out & for how many people. For road closures check out the City Road Closures Map.

The City’s social media accounts are updated as soon as possible. You can sign up for Twitter, Nixle or Nextdoor and get notifications as events develop. We strongly encourage you to check one of these links (or ask a tech-savvy person to do so) when you need to know what is happening.

Note that the City’s webpages are usually updated only during office hours.

Communications from the City during or after a disaster such as an earthquake, wildfire, etc.

The City will also push out information via Nextdoor, Nixle, Facebook.

Have a battery-powered, solar powered or hand cranked radio in your emergency kit. If the internet and phones are not working, the City will inform residents about extent of damage, safety measures and other news at KZSU, 90.1 FM. Tune to KCBS, 740AM/106.9 FM for county information.

Be familiar with and, if possible, volunteer for the Emergency Services Volunteer program. These Volunteers can link to the City via handheld radios (ham, MURS, etc.). Volunteers can inform the City of damages and needs and can also pass on to neighbors, information from the City or other neighborhoods.

If necessary and available, Emergency Volunteers and/or First Responders will go door to door and/or use megaphones to alert/inform neighbors.

For greater coverage, if safe to do so, all able persons should check on their two next-door neighbors and any neighbor who might need extra help.

It is important to note that no one communication system is capable of reaching everyone, everywhere, every time. Each method has its strengths, weaknesses, and limitations. As a result, Palo Alto utilizes multiple delivery methods to ensure a greater coverage of intended recipients, and redundancy in the event of failures.