Mattress Stores – Reviews and Information

Last Updated on March 8, 2019

Based on 22,325 verified customer experiences from 10 unique sources.

Mattress shoppers today have a wide range of stores and retailers to choose from, and their options include brick-and-mortar locations and online marketplaces. Choosing the right mattress seller based on personal needs, preferences, and expectations can be difficult.

This guide will delve into specific details about some of the country’s leading brick-and-mortar and online mattress retailers. Read on to find comprehensive rankings of major brands based on criteria like mattress selection, on-time delivery, price ranges, cleanliness of mattress models, shipping and return policies, and customer service reviews.

Buying a Mattress: Brick-and-Mortar Retailer vs Online

Before choosing the mattress that’s right for you, it’s helpful to understand the different ways to purchase a mattress. Mattress companies can sell one of four ways: directly to you online, through a retailer online, directly to you in a brick-and-mortar store or through a brick-and-mortar retailer. Below, we’ll run through the pros and cons of each option.

Online: Direct from Company

The direct-to-consumer online mattress marketplace has exploded in recent years, and increased competition generally means good things for the consumer. One of the biggest benefits of buying a mattress directly from a particular brand is that it cuts out the middlemen, meaning lower prices for you. You can also take advantage of exclusive online sales. Mattress brands tend to know more about their own mattresses, too, and can provide more detailed information than you’ll find from other retailers.

The main drawback of purchasing directly from a mattress company online is that you can’t try the mattress before buying it, though most brands offer sleep trials.

Online: Retailer

Online marketplaces differ from direct-to-consumer in that they feature a variety of mattress brands on one site. Many brands that have a direct-to-consumer site also sell through online retailers, and many brick-and-mortar retailers have an online presence. The main advantage to online retailers like these is that you can easily comparison shop on one website. Because of their volume, these retailers also tend to offer fast shipping and good customer service.

The disadvantage of purchasing from an online retailer is that many brands don’t offer extended warranties or longer sleep trials unless you purchase directly from them. Some marketplaces also have less information about particular mattresses than is available on the brand website.

Brick-and-Mortar: Direct From Company

Increasingly more online mattress companies are opening brick-and-mortar stores and/or showrooms. For many shoppers, this model offers the best of both worlds. You can purchase a mattress directly from a particular brand but have the chance to try it out in person first. Many of these stores also claim to be different from traditional mattress stores in that they don’t have pushy salespeople.

The main barrier to purchasing from a direct-to-consumer brick-and-mortar is that they are limited in number. Most companies only offer locations in major cities, so not everyone will be able to take advantage of this model.

Brick-and-Mortar: Retailer

The traditional method for purchasing a mattress is by visiting a brick-and-mortar retailer. These include department stores, specialty mattress stores, big box stores and furniture stores and offer a variety of brands and models. The primary advantage of visiting a retailer like this is that you can try a mattress in person before buying it. You can also comparison shop by trying multiple brands in the same location.

Brick-and-mortar comes with high overhead, so mattresses from these stores tend to be more expensive, but you may have the opportunity to negotiate price. Some also find that the shopping experience is more stressful because salespeople can be pushy.

Whether you choose to purchase your new mattress online or in-store depends on the type of experience you’d like to have and the type of value you’re looking for. The main advantages of each are summarized in the table below:

Online

In-Store

Avoid driving to a store and purchase from the comfort of home.

Understand how others have experienced a product by reading online reviews.

Major Brick-and-Mortar Retailers

The two tables below compare the country’s leading brick-and-mortar mattress retailers. Our first table features specific company information, including number of stores, mattresses and brands sold, shipping/delivery policies and whether they have foam, innerspring, latex, hybrid and airbed mattresses. All mattress sellers are listed alphabetically.

$59.99 to $79.99 for local deliveries$299.99 for out-of-state deliveries

Yes

Sleep trials lasting 30, 60, and 90 nights are availableCustomers must test out the mattress for at least 15 to 30 nights, depending on their sleep trial length Mattress exchanges are not offered for out-of-state deliveries.

Mattresses qualify for a 90-night sleep trialCustomers may return their mattress after sleeping on it for at least 30 nightsThose who return their mattress will receive a full product refund, minus the original delivery fee.

Most locations qualify for free delivery, which includes in-home unpacking and removal of the customer’s old mattress upon request

Yes

Sam’s Club members can return their mattress at any brick-and-mortar location and receive a full product refundMattresses sold at Sam’s Club typically have a sleep trial of at least 90 nightsCustomers must report damaged or defective mattresses within 10 days of their delivery to qualify for a refund

Free shipping most locations, though heavy freight charges may applyIn-store pickup is free

No

Mattresses can be mailed back to Walmart using a prepaid mailing sticker, or returned to brick-and-mortar locations for an immediate refund

The second table ranks each brick-and-mortar brand in terms of five criteria: selection, price, customer service, delivery, and mattress cleanliness. All ratings are generated from authentic customer experiences with each of these brands. Each company’s grade from the Better Business Bureau is also included; the overall rating is not affected if a company has not received a BBB score.

Brand

Mattress Selection

Price Range

Customer Service

On-time Delivery

Cleanliness of Floor Models

Better Business Bureau Score

Overall Rating (out of 5)

American Mattress

Very Good

Good

Very Good

Very Good

Very Good

D-

3.33

Ashley Homestore

Good

Fair

Good

Good

Very Good

N/A

3.0

Big Lots

Poor

Very Good

Good

Good

Fair

D-

2.33

Bob’s Discount Furniture

Good

Very Good

Very Good

Very Good

Very Good

A+

4.0

Costco

Poor

Excellent

Fair

Very Good

Very Good

A+

3.5

Denver Mattress

Very Good

Good

Good

Very Good

Very Good

A+

3.83

Havertys

Very Good

Good

Very Good

Very Good

Very Good

A+

4.0

Ikea

Fair

Excellent

Good

Very Good

Good

A

3.58

Macy’s

Good

Good

Very Good

Very Good

Very Good

A

3.75

Mattress Firm

Good

Fair

Very Good

Very Good

Very Good

C

3.25

Mattress Warehouse

Good

Fair

Good

Very Good

Good

A+

3.33

Rooms to Go

Good

Good

Very Good

Good

Very Good

N/A

3.4

Sam’s Club

Poor

Very Good

Very Good

Very Good

Fair

A-

3.21

Sears

Good

Good

Good

Good

Good

A

3.25

Sit ‘n Sleep

Very Good

Good

Very Good

Very Good

Very Good

A+

4.0

Sleep Number/Select Comfort

Good

Fair

Very Good

Good

Very Good

A+

3.5

Slumberland

Very Good

Fair

Very Good

Very Good

Very Good

A+

3.83

Walmart

Fair

Excellent

Good

Very Good

Very Good

A+

3.83

Based on our customer feedback and Better Business Bureau ratings, the following mattress retailers have earned the top scores:

1st place (tie): Bob’s Discount Furniture, Havertys, and Sit ‘n Sleep tied for first place with a score of 4.0 out of 5.

2nd place (tie):Denver Mattress, Slumberland, and Walmart tied for second place with a score of 3.8.

3rd place:Macy’s placed third with a score of 3.75.

Our customer reviews also indicate that the following retailers earned the lowest ratings:

Big Lots (2.33 out of 5)

Sam’s Club (3.21)

Sears and Mattress Firm (tied with 3.25)

Major Online Retailers

Our next two tables take a look at six of the country’s leading online mattress retailers. Please note that three of these brands — Costco, Sam’s Club, and Walmart — are also featured in the brick-and-mortar tables. The first table features company information related to mattresses and brands sold, as well as shipping, delivery, and return policies.

Most locations qualify for free delivery, which includes in-home unpacking and removal of the customer’s old mattress upon request

Yes

Online shoppers that are Sam’s Club members can return their mattress at any brick-and-mortar location for a full product refundMattresses sold at Sam’s Club typically have a sleep trial of at least 90 nightsCustomers must report damaged or defective mattresses within 10 days of their delivery to qualify for a refund.

Free in-home delivery in the contiguous U.S.Customers in Alaska and Hawaii must pay additional shipping fee

Yes

A 100-night sleep trial is availableExchanges are allowed during the sleep trial, but not returnsCustomers who exchange their mattress must pay the cost difference (if applicable), as well as a $139 processing fee

Free shipping most locations, though heavy freight charges may applyIn-store pickup is free

No

Mattresses can be mailed back to Walmart using a prepaid mailing sticker

The next table uses customer experiences with both brands, as well as Better Business Bureau ratings, to calculate scores for each of the six leading online mattress retailers.

Brand

Mattress Selection

Price Range

Customer Service

On-time Delivery

Better Business Bureau Score

Overall Rating (out of 5)

Amazon

Very Good

Excellent

Very Good

Excellent

B+

4.4

Costco

Poor

Excellent

Fair

Very Good

A+

3.4

Overstock

Very Good

Good

Very Good

Very Good

A+

4.0

Sam’s Club

Poor

Very Good

Very Good

Very Good

A-

2.9

US-Mattress

Good

Good

Very Good

Very Good

A-

3.7

Walmart

Fair

Excellent

Good

Very Good

A+

3.8

Based on our customer data and Better Business Bureau ratings, the six leading online mattress retailers are ranked as follows:

1st place: Amazon, with a score of 4.4

2nd place:Overstock, with a score of 4.0

3rd place:Walmart, with a score of 3.8

4th place:US-Mattress, with a score of 3.7

5th place:Costco, with a score of 3.4

6th place: Sam’s Club, with a score of 2.9

City-Specific Store Pages

While purchasing a mattress online offers a variety of benefits, from lower prices to easy returns, there are still some advantages to visiting a store. That’s why many online mattress companies have opened brick-and-mortar stores in select cities. Customers have the opportunity to try a mattress before purchasing it while still enjoying direct-to-consumer perks. They can also enjoy talking to knowledgeable salespeople who know the ins and outs of a specific brand.

Conclusion

Mattress shoppers will have a different experience with each brand. In order to make sure you buy a mattress from a company that meets your needs and expectations, be sure to research the following before making a final purchase:

Selection of mattresses and brands available

Average mattress price-point

Cleanliness of mattress models on display in stores

Delivery availability for your address

Shipping fees

Expected delivery time

In-home setup and/or old mattress removal services

Return and exchange policy

Sleep trial length

Better Business Bureau rating, and complaints associated with the company

Additional Tuck Resources

No matter where you decide to purchase your mattress, it’s important to choose one that’s right for you. Learn more about the best mattresses for different sleep needs by checking out the following guides: