Are you commercially aware and customer focused, with significant people management experience gained in a range of sectors or settings – specifically social welfare and housing/homelessness? Then join Shelter as Deputy Head of Operations – South and you could soon be responsible for the leadership and management of the flexible portfolio services provided by our hubs in the south region.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

With more than 500 staff and an annual budget of over £20 million, our Operations division provides expert advice and support over the phone and face-to-face from a national network of Shelter Hubs - flagship services located in core cities. Our vision? To deliver a personalised housing service developed with the local community, which brings together all of our resources and expertise to maximise our impact on local housing issues and needs. You’ll help make sure we do this in our South region.

About the role
A key member of our Operations Leadership team, you’ll bring leadership to our hubs in an area that includes London, Thames Valley, Dorset and Plymouth. Indeed, we’ll rely on you to lead and inspire a team of Hub Managers to deliver high-quality, integrated services that meet the holistic needs of those in housing need and ensure volunteers are a key part of all services. Developing internal and external networks and partnerships that support the development of our services in all targeted southern locations will be important too, as will working with business development colleagues to grow our service offering. And, when it comes to influencing local Strategic Boards, commissioners, stakeholders and other key partners in terms of best practice and continual improvement, again we’ll count on you.

About you
An experienced and highly skilled people manager, you have a proven track record gained managing large and complex services, budgets and contract requirements over a large geographical area. What’s more, you’re comfortable operating at a senior level with an external audience and engaging and influencing a variety of stakeholders. Driving efficiency and improving service effectiveness comes naturally to you too, as does financial planning and contract management. What’s more, you respond quickly and positively to change and aren’t afraid to challenge the status quo and introduce new ideas, methods and process when appropriate. In short, you have the creativity and innovation it takes to ensure our services continue to flourish and grow.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website.Apply to join our Operations team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

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