Courses

Dealing with Difficult People in the Workplace (Online)

Course Description

Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.

Course Objectives

Upon successful completion of the course, students will be able to:

Identify four communication styles and how they apply to the workplace