The Sullivan Company, Inc.

617-449-5623

Profile

The Sullivan Company, Inc.

The Whole Home Approach

Since 1988, The Sullivan Company, Inc. has been providing Boston area residents with award-winning craftsmanship and professional customer service. Based in Newton, The Sullivan Company, Inc. is a full-service, fully-licensed and insured home improvement remodeling firm that is consistently recognized in the region and nationwide as an industry leader.
In June of 2012 TSC opened a second office in Waterville Valley New Hampshire which serves the second home market in that resort community.
One of the three distinct divisions is DOMO Handyman; the home maintenance, handyman and repair division of The Sullivan Company, Inc. Supported by our full-time accessible office staff, our workers are knowledgeable, courteous, and well-qualified. With our experience and credibility, you can be sure we'll get the job done right and on-time.

Quick Facts

Business Hours

Credentials

In Business Since: 1988

Memberships & Affiliations

Builders Association of Greater Boston (BAGB), National Association of Home Builders (NAHB), Greater Boston Better Business Bureau (BBB) and Angie's List, National Kitchen and Bath Association (NKBA), Member of Newton-Needham Chamber of Commerce

State Licensing

Trade: Home Improvement Contractor

License #: 102777

Expiration: 07-02-2016

Trade: Construction Supervisors

License #: CS-045660

Expiration: 10-05-2016

Green Certifications

NAHB - National Association of Home Builders Certified Green Professional

Screening

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Paul Sullivan (president) was a member of the Dover School Building Committee for the Chickering Elementary School. Paul also served on the Waterville Valley BBTS Ski Educational Foundation Board of Trustees

The Sullivan Company is a proud sponsor of The Second Step, a Newton-based non-profit organization that provides services to victims of domestic violence

I called late on Friday and they called me back first thing Monday, had someone out to my place (who arrived exactly when they said he would) on Tuesday and managed to fix the door without any type of upsale. I will be calling these guys straight away or all of my handyman work in the future!

The company refused to honor their own contract. Significant fees were added once the job was started giving me little choice but to pay them. The overall cost was almost double what we had agreed upon and what was listed in the signed contract.

Response by The Sullivan Company, Inc.:
While we appreciate the client's position, it is simply not true. We performed the work as contracted. The engineer found problems that impacted our work that were a result of previous work undertaken by the client and which compromised the structure of his home. We furnished fair pricing to make those repairs. We also offered to rework the contract so that he could postpone the interior finish of the skylight and use those funds to pay for the additional work. He chose not to and authorized us by written change order to do the extra work. Once the work was completed he did not pay for the work until we called multiple times to collect.

The workman, Igor, was delightful and skilled and the work was scheduled quickly. The bill came unitemized and only after I asked for it. Although I cannot reconcile the sum with the quote (which was plus parts), the difference is rather small. I did not challenge it.