steadyaku47

Monday, 11 April 2016

Etihad Pilot Does Good.

Pilot aborts flight to Australia to help grief-stricken grandparents

An Etihad pilot deliberately delayed a
flight from the UK to Australia so a couple could disembark and rush to
their dying grandson's side. Photo / iStock

The decision by a pilot to suddenly abort a long-haul flight just as the plane is due to take off is not usually a popular one.

But Etihad is being showered with praise after one of its pilots did just that.

In
the latest example of exceptional good deeds by flight crew, a pilot
aborted a flight from Manchester, UK to Australia while the plane was on
the runway so a couple could rush to say goodbye to their dying
grandson.

According to Ms Stephenson, the
couple had just stepped on the Etihad flight bound for Australia, via
Abu Dhabi, at Manchester Airport last week when they got a text message
from their son-in-law telling them their grandson was in intensive care.

The couple had kept their mobile phones switched on after they
boarded the plane because they "suspected something was wrong", Ms
Stephenson said.

Once they got the text confirming the terrible
news, cabin crew quickly stopped the plane from taxiing so the couple
could disembark.

The crew also unloaded the couple's luggage from
the aircraft, escorted them to the terminal, and arranged for their car
to be collected so they could rush off to the hospital.The couple made it in time to see their grandson, who died the next day from an undisclosed condition.

Ms Stephenson said Etihad went "above and beyond" to help her clients during the gut-wrenching emergency.

"Every little detail (was) thought about and taken care of," she wrote in her Facebook post."Had
they (the passengers) not been allowed off the flight and had to fly
back from Abu Dhabi, they may not have made it to his bedside."

Ms Stephenson said Etihad also told the couple they could re-use their flight tickets at a later date.

Her post sparked a wave of praise for the airline, with many saying it was "truly amazing" and the story "heartwarming".

Although
airlines and flight crew often bear the brunt of our travel
frustrations, there have been other examples of pilots and flight
attendants going way beyond the call of duty for passengers in a pickle.

In
December, a Delta Airlines pilot was hailed a hero when he turned his
plane around to pick up a family who were close to missing their
father's funeral.

The family had been left stranded at the gate
at Minnesota's Minneapolis-St Paul International Airport after their
connecting flight to Tennessee - where the father was to be buried - was
delayed.

The pilot spotted the distraught family from his cockpit and held the flight so they could board and get to the funeral in time.

In
another act of awesomeness, when a Delta flight from Philadelphia to
Atlanta in May last year was diverted to Tennessee due to storms, cabin
crew ordered pizza for everyone on board.

Twitter
quickly became inundated with snaps of flight attendants handing out
boxes of hot pizza to grateful passengers, although it wasn't the first
time that happened - apparently the pizza delivery is part of Delta's
company policy in such situations.

And in another legendary
example in December, an EasyJet pilot wrote 32 notes of absence for
students whose flight from Cyprus to London Gatwick was delayed for 20
hours, causing them to miss their classes.

The children had spent
a week in Cyprus with their parents when heavy fog caused them to
arrive in London a day later than expected.

Even better, pilot Captain Wayne Mott's notes for the children's teachers could not have been cooler.

One
note, addressed to the teacher of eight-year-old Joshua Skuse, read: "I
am very sorry that Joshua was not at school today. He has been involved
in a secret mission in the Eastern Mediterranean Sea at very short
notice.

"We hope that this mission will soon be complete and that he will see you bright-eyed and bushy-tailed on Tuesday morning."

The note was so well received Captain Mott scored an invitation to be a guest speaker at Joshua's school.