Contact Center Workforce Management

ALSO CALLED:
WFM,
Job SchedulingDEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.

VIDEO:
IT will play an increasingly ambitious role in the years to come. As we push forward with digital transformation, DevOps will step into the spotlight. This webcast highlights the importance of DevOps practices and the role this new way of computing will improve the customer journey.

WEBCAST:
Tune into this webinar to learn from the National Portrait Gallery in Canberra how to resolve inefficiencies caused by limiting infrastructure with a hyper-converged system that ensures services and apps can be easily added, data is mirrored so individual nodes can be taken offline for maintenance, and more.

WEBCAST:
Are you currently using the clustered container scheduling system Fleet? With the program's end date set for February 2018, all users should watch this instructional webinar to learn what a migration process to Kubernetes will entail, when your plans need to be put into place, and much more.

WEBCAST:
This webcast discusses disk backup with data deduplication and the paradigm shift that's going on in data protection overall. Discover common mistakes and pitfalls you can make in your selection process when considering a data protection plan and key takeaways to prevent them.

VIDEO:
In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.

WEBCAST:
Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.

WEBCAST:
Tune in to this in-depth Gartner webcast to learn about emerging trends and how consumerization and mobile devices are driving innovation in the enterprise, and how you can tap into these rising trends to take your organization to the next level.

VIDEO:
This video explains – in less than five minutes – how to enhance security with Intel Trusted Execution Technology (TXT). View now to learn more about this hardware-based security solution that can help you boost platform security, support compliance, protect virtualized data centers' clouds, and more!

WEBCAST:
This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.

TRIAL SOFTWARE:
Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.

PRODUCT DEMO:
IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.

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