After you enable SatisMeter in Segment, the SatisMeter NPS survey will be shown to your customers.

Features

With SatisMeter you can:

gather NPS and customer feedback straight from your web app,

send gathered customer feedback back to Segment which distributes it to other customer analytics tools,

get the feedback directly into your Slack channel,

customize SatisMeter survey to comply with your design,

send email surveys to users that don’t answer the in-app survey,

ask every user in their own language.

Get Started

To get started you need to sign up to SatisMeter, and click the green button “Enable with Segment”. This will link your SatisMeter project with your Segment project and enable the destination.

Identify

Users need to be identified in order to target surveys at the right time.

Client-side destination

Identifying of users is done by calling an analytics.identify method using the analytics.js library. The recommended traits are name, email and createdAt, however SatisMeter will collect any other traits you’d like to see next to feedback from your customers.

It is important to send the createdAt trait which tells us how long is the customer using your service. This way we can show the survey to people that already have some experience with your service.

Server-side destination

You can also send additional traits you don’t have available on client-side using one of the server libraries provided by Segment. These traits will be added to the collected responses from your users.

Sending data from SatisMeter back to Segment (optional)

We can send completed survey responses to Segment which will distribute it to all your other Segment destinations.

Troubleshooting

The SatisMeter widget does not show up

Make sure you are sending an analytics.identify() call when the page is loaded. If you are calling this method, make sure SatisMeter survey has a reason to be displayed. The widget will not display unless the customer fits your targeting settings.

The SatisMeter widget shows up right after sign-up

It is important to send the createdAt trait to analytics.identify() method. Without this SatisMeter widget will be shown right after sign-up to every user that fits your other targeting settings. You can change the targeting settings in Targeting section of SatisMeter settings.

Personas

You can send computed traits and audiences generated through Segment Personas to this destination as a user property. To learn more about Personas, reach out for a demo.

For user-property destinations, an identify call will be sent to the destination for each user being added and removed. The property name will be the snake_cased version of the audience name you provide with a true/false value. For example, when a user first completes an order in the last 30 days, we will send an identify call with the property order_completed_last_30days: true, and when this user no longer satisfies we will set that value to false.

When the audience is first created an identify call is sent for every user in the audience. Subsequent syncs will only send updates for those users which were added or removed since the last sync.

Supported Sources and Connection Modes

Web

Mobile

Server

📱 Device-based

✅

☁️ Cloud-based

✅

✅

To learn more about about Connection Modes and what dictates which we support, see here.

Settings

Segment lets you change these destination settings via your Segment dashboard without having to touch any code.

API Key

To connect SatisMeter with Segment first create a project in your Satismeter dashboard and then navigate to Settings / Install and click the green button ‘Enable with Segment’. You can also manually copy Settings / Integrations / API keys / Write key and use it as the api key. The api key should look like urC2RuBlt7utBCzu.

Token

This is a legacy setting, and now known as the apiKey. To connect SatisMeter with Segment first create a project in your Satismeter dashboard and then navigate to Settings / Install and click the green button ‘Enable with Segment’. You can also manually copy Settings / Integrations / API keys / Write key and use it as the token. The tokeny should look like urC2RuBlt7utBCzu.

If you have any questions, or see anywhere we can improve our documentation, please let us know!