When will I receive my renewal invitation?

We will automatically create a renewal quote for you based on the information we hold for your policy. This will be sent to you by email and post 18 days before your policy is due to expire. We don't want you to be left without cover, so we'll also drop you a few reminders until your policy ends.

If you're in the last 18 days of your policy, give us a call to renew now 0333 005 2451

Please be aware that we will not automatically renew your policy.

If your current policy expires or you need to make any changes, this can affect your renewal premium as we will need to re-run your quote.

Need more help?

What documents do I have to send you for validation or to validate my policy?

​As part of the process of confirming all the information you gave us when you completed a quote is accurate, we need you to send us copies of your documents. We call this process validation.

I don’t have a paper counterpart licence. What should I do?

The paper counterpart licence is no longer a legally supported document. In place of the counterpart, you'll need to share your driving licence information with us using the government's online service.

Where can I find my policy wordings?

How can I change the start date and time of my policy?

​Once you've paid for the policy we're unable to amend the start date or time. You can either wait for the start date and time to pass before riding or, if this isn't an option, you can cancel the policy.