Im new to the zmodo cctv system and I recently purchased the Zmodo 8 cam NVR system ZM-SS76D9D8-SC as seen here:https://www.amazon.com/dp/B01KZT6MHU/ref=psdc_3180341_t3_B01JRZPK0I
I’m been propmted via the zmodo app to upgrade the firmware, however I’ve read numerous complaints of the firmware upgrade causing system issues, is it now advisable to upgrade the firmware for this uni t(ZM-SS76D9D8-SC) , have issues/bugs been properly addressed?
Finally if its now ok to upgrade can someone give me a few hints as to upgrade best practices to avoid system issues.
Thanks much for your help.

The most common issue with updating the app and firmware is that it logs you out, and then requires you to log back in. Many people log back in with the wrong account, and think that the update has somehow removed all of their devices from the account. This is the majority of calls that we see with the new update.

Another issue we commonly see is that customers are selecting the sleep option after updating, which effectively turns the cameras off. If you select sleep, you must then select wake up.

Lastly, to view the video on a device, you have to pick the video option, and then pick the device from the list which will bring up channel 1, to change channels on an NVR, you use the small down arrow visible at the top of the live picture. The method used for changing channels is significantly less intuitive than the previous version of the app. Many people call for that alone.

There is an update to the Zmodo app. The new platform is being rolled out as we work to implement our cloud based recording. Cloud subscriptions should be available within the next 30 days.
A couple of things.
After the app updates, you will need to update your device to the firmware that is specific to the new platform.
There is a 30 day free trial for the 7-day storage cloud service .
If you prefer the old platform, switch to the MeShare app.
The option to switch channels on an NVR or gro…