Resources for Winning Leaders

I am now well on my way to fulfilling a lifelong dream of having my own business, and helping great people become even better while also finding more happiness and satisfaction in their professional and personal lives.

You start with WHY you want to measure. Then you figure out WHAT you need to measure, and finally HOW to measure it. Starting with the WHY is an effective evaluation approach practiced by winning organizations.

It's critical for leaders to take the time—to make the time—to step back and refresh their perspective if they are to continue leading others in the right direction. Think time helps to ensure the company remains relevant and successful.

At McDonald's, we used business metrics to show that the top-performing restaurants used our training more effectively. As a result, those restaurants enjoyed lower crew and manager turnover, higher employee engagement, better customer satisfaction scores, fewer complaints, and higher cash flow.

The Learning Elite program is a great way to benchmark what you're doing against great things being done in other organizations. We worked hard to move up the ranks and used the program to benchmark our work against what other leading organizations were doing.

Many learning leaders struggle to figure out what they should be doing, or they struggle to show how what they're doing connects to the business. By starting with the business, instead of the training, you ensure training is well aligned to what the business needs.