Applications Support Engineer

• Incident management and resolution following Standard Operating Procedures (SOP)
• Alert management from automated systems
• Manage escalation of issues to other teams and ensure resolution is reached
• Monitoring the environments in portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
• Evaluate the need of and deficiencies including capacity and performance management and planning
• Interface with the internal clients