The Official Blog for TeleVox Solutions

The Official Blog for TeleVox Solutions

Posted on February 13, 2013 by West Corporation

The Numbers Game in Self-Pay Collections

As I talk with more and more healthcare organizations about their growing A/R accounts and what they’re doing to get them resolved, it’s clear that one of the ways they can turn the tables is by winning the numbers game.

What do I mean by that? I simply mean making more proactive touches to past due accounts earlier in the delinquency cycle. Patients are most likely to pay closer to the time of service. As those balances age, the odds of collecting decrease tremendously. Statistics show that after 120 days, only 65% of accounts at that stage will ever make payment. Your best bet is getting to them as early as possible.

But with traditional outreach methods of mailed statements or calls from the staff, it’s easier said than done. Visit HERE or view the QuickTake video below to for some tips on how you can increase touches to past due accounts. Start winning the numbers game in self-pay collections!

West Corporation (Nasdaq:WSTC) is a global provider of technology-enabled communication services. West helps manage or support essential enterprise communications with services that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.