I have been polling my friends in the F&I Products industry, to hear their thoughts on DSP integration. In general, they report obstacles at the dealer level and lower volumes than anticipated. The growth in web services continues, of course, with scattered outbreaks of SOA.

What I mainly wanted to hear about was forms management. GE was the first, in my recollection, to provide completed contracts using their own web service – and this is now the trend. It seems increasingly unlikely that providers will hand their forms over for administration by a DSP.