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Ashley was really patient and meticulous in overseeing my tutor's request. Through her, I found a responsible and qualified tutor who has helped my daughter improved her in Mathematics.

-Mdm Ang

Yi Jun is an engaging tutor. She has made learning so much more fun for my daughter. Thank You for your help in recommending her.

-Mdm Yap

About Us

Established in 2012, Venus Tutors is a reliable Singapore Tuition Agency in Singapore with the mission to provide quality education and to be the most professional and reliable Singapore tuition agency in the industry. With a database of over 2,000 experienced home tutors and qualified NIE Trained Teachers, Venus Tutors understands your concerns as a parent or student, and aims to give you a piece of mind with the best home tuition experiences by providing experienced and qualified home tuition teachers at affordable fees. Engaging Venus Tutors is FREE as we only collect a service fee from our tutors who have taken a tuition assignment from us.

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Commission charged only upon successful tuition match.

FAQ

Venus Tutors Tuition Agency Singapore provide tuition matching services to parents and students (also known as clients or customers) requesting for the tuition assignment service of a home tutor or a tuition teacher. Any service Venus Tutors or the assigned tutor provides is subjected to the conditions in the remainder of this document. Anyone who uses Venus Tutors Singapore Tuition Agency services must accept these terms and conditions, and our privacy policy. enquiry@venustutors.com

For Customers

Payment & Billing

We collect half of the first month's tuition fee as commission from you. Upon getting you a tutor of your choice for your child, you will receive a quotation by email. After the commencement of the first lesson, you will be receiving an invoice within 2-3 weeks detailing payment due date and information. Our accepted payment mode is that of bank transfer.

Tutor(s) Resume & Academic Certificates

We request that all our tutors upload scanned copies of their academic qualifications for verification before they are recommended. Upon request and approval from tutors, we will send you the scanned copies of their academic qualifications. Also, it is possible for you to request that the tutors bring a hard copy of their academic qualifications for your reference during the first lesson. Should there be any discrepancies, do let us know and we will decide if it is an honest mistake or fraud.

Disputes on Tuition Services Rendered

A customer may dispute that a tutor has rendered poor service and refused payment. However, if the tutor is able to provide strong evidence in writing that lesson was given properly, we will proceed with billing. If a customer still refuses to pay, Venus tutors will proceed with legal action via Small Claims Tribunal depending on the amount involved. Venus tutors has successfully reclaimed payment for tutors from non-paying customers.

Charges for Terminating Tutor's Service

You only need to pay for the number of lessons given. There is no obligation that requires you to complete a given amount of lessons. However, the commission charges of 50% on the number of lessons conducted for the first month will still be payable to Venus Tutors.

Age: You need to be at least 18 years old in order to qualify for registration

Qualifications: At least an O-Level or Diploma qualification to register

Residency: You need to be a Singaporean or a Permanent Resident of Singapore

Tutor Profile

You must submit and maintain an accurate and up-to-date tutor profile about yourself only. We are not and will not be responsible for all the contents that you submit, upload, email, transfer or lose in your tutor profile. To keep your tutor profile updated after registration, simply email the updated details, your name as per NRIC/FIN, and NRIC/FIN to enquiry@venustutors.com

Qualifications, Certificates and Identification

Your detailed qualifications submitted in your tutor profile must tally with genuine certificates in terms of school, level, title, subjects, grades, year, and so on. Venus Tutors reserve all rights to request or demand scanned copies of your original certificates and NRIC for verification purposes. You are expected to be proactive in getting these verification done by sending scanned copies of your original certificates and NRIC to enquiry@venustutors.com immediately after your tutor account is registered. You will have higher chance of being offered a tuition assignment if both verification are done without procrastination. You accept that Venus Tutors administrative personnel and coordinators may ask for copies of your original certificates and NRIC. Venus Tutors tuition agency also reserves the right to send copies of your certificates to prospective customers. We will handle but shall not be liable for any breach of privacy policy by our own coordinators or customers that may result in your loss.

Tuition Requests

Tuition requests from our customers will be made available to you via SMS, email or phone calls. You accept and allow us to send you tuition requests at any time. When a tuition request is received, you shall response via the same channel with at least a quote of tuition rate per hour. You need not respond to the tuition request if you are not interested in it. Hesitant response may lower the chance of getting the assignment. Responding to any tuition request does not guarantee that you will be offered a tuition assignment. You may stop receiving tuition requests via SMS and emails by unsubscribing. We still reserve the right to send any form of requests to any inactive tutor account at any time.

Detailed Notes for Tutors

Tuition Assignment Offer & Acceptance

After making a quote, you have a chance to receive an offer of a tuition assignment. When receiving an offer from us via SMS or email, you can either accept by replying or reject by ignoring. Hesitant reply may lower the chance of getting the assignment. By you accepting the offer, binds you to a 4-week commitment, but does not bind us to this commitment. We and our customers still reserve the right to terminate the tuition assignment at any time. You will not be allowed to cancel the assignment till you have completed 4 full weeks of lessons. However, the customers and Venus Tutors, reserve the rights to terminate the assignment at any time should we deem it as unfitting. We strongly discourage any postponement or cancellation of lessons and assignments.

Commitment Requirements

Tutor’s refusal to abide to the following requirements shall result in 100% tuition fees forfeited. Upon acceptance of an offer, you are required to commit to the Singapore tuition assignment for a minimum of 4 weeks tuition without changing any lesson timing, unless under mutual agreement between the tutor and the customer. You are not allowed to make any changes to the tuition arrangement. If you wish to initiate slight changes to tuition arrangement, just consult and seek approval from Venus Tutors. You are not allowed to initiate any changes to the customer directly, bypassing our coordinator. In the event that the tutor is on medical exemption during any of the first 4 weeks of tuition, Venus Tutors tuition agency will only accept official medical certificate or other official proofs of emergency cases as an excuse in lesson postponement. Although there is no requirement for tutor’s commitment longer than 4 weeks, tutor is expected to commit themselves further so as to ensure the student achieve good academic performance. Therefore, postponement or cancellation of lessons or cancellation of assignment is strongly discouraged, especially when it is near the examination period. Even if you provide an official proof as an excuse to postpone or cancel lesson, this will still be reflected in our records. You will need to bring along your NRIC and certificates on the first lesson if requested by the customer.

First Lesson

The first lesson is very important because it leaves a strong impression of you and the agency. Upon acceptance of the offer, you are not allowed to change the date and time of the first lesson, unless it is initiated by the customer. The tutors will need to expect a call or SMS reminder just one or two days before the first lesson to re-confirm the tuition subject(s) and lesson time. You are not allowed to re-negotiate the agreed tuition arrangement directly with the customer. You are required to bring your NRIC and original certificates to the first lesson and show to the clients without request. It is also recommended that you familiarise yourself with the current SEAB syllabus (http://www.seab.gov.sg/) Failure to attend the first lesson will lead to the termination of your tutor registration with Venus Tutors. This will be evaluated on a case-by-case basis.

Commission

Venus Tutors collect 50% of tuition fees for 4 full weeks of given lessons from the customer on your behalf as a commission from you. The commission must be collected directly from the customer by our manager at the end of 2nd week’s lessons. You may start collecting tuition fees directly from the customer from 4th week onwards. The amount of commission will not be affected by lesson postponement or cancellation due to any reason. However, it may increase or decrease proportionally if there is any change in tuition frequency or the tuition assignment is terminated, before the 4 full weeks of lessons are fulfilled. If such a situation occurs, Venus Tutors tuition agency will collect from or pay you the prorated amount and we will not be liable for any unforeseen or uninformed changes. If the customer cancelled the assignment before 4 weeks of lessons are completed, and then suddenly contact you personally to continue the assignment, you are still liable for 50% commission for a total of 4 weeks of given lessons or the maximum cap of the stated service fees. When such situation occurs, you are obligated to let Venus Tutors know immediately. Any attempt to keep it from us is considered cheating and shall result in the termination of your tutor registration with Venus Tutors. We reserve the rights to let the client know and replace a tutor without notice if we find that the assigned tutor does not perform up to expectations.

Cancellation of Assignments

Once the tuition assignment is confirmed, you are not allowed to cancel the assignment until 4 weeks of lessons are completed. If a termination is required by the tutor, the tutor has to compensate the full commission or 2 weeks’ worth of tuition fees. In an event such that the tutor tries to initiate a termination to the agent, after realising that he/she has to compensate, the tutor can choose to continue with the tuition assignment until 4 lessons are completed. However, as such initiation is made already, if the tutor reveals this intention to the client, or do not perform well, or late for the first lesson, or in any other way, result in a termination by the client, the tutor will be liable to compensate 4 full weeks’ worth (double) of tuition fees from the tutor. We treat our tuition assignments seriously and are hopeful that with such measures in place, we can prevent irresponsible tutors. We will proceed with legal actions to ensure such measures are carried out strictly. After the 4 weeks commitment, you are free to cancel the assignment. Even though, our opinion is such that a responsible tutor shall commit to the tuition assignment until the end of the student’s final exam(s), or at least the mid-year exam(s) if applicable. At Venus Tutors, we monitor your commitment and performance until the assignment is terminated or the student’s next major exams are over, whichever is earlier.

Foul Play

Venus tutors tuition agency frowns heavily upon cheating cases. If found out, the tutor will be removed from our database permanently and a police report will be made.

Conduct & Customer's Feedback

Any feedback from customers on the tutor’s inappropriate conduct will be taken note of. You will be required to provide an explanation should we feel it to be necessary.