Luggage insurance protects your luggage against theft, robbery, damage, destruction and loss during travel. In the event of a claim, your luggage insurance will cover you if luggage, insured contents or personal effects are stolen, lost or damaged.

The cardholder benefits from insurance cover (main, second, additional and partner cards), as do dependants living in the same household, i.e. the spouse or partner as well children up to the age of 25.

Coverage extends to damage, loss, robbery (theft involving threatened or actual use of violence against the insured person), destruction or theft of/to luggage during travel. Theft from a private or hire vehicle is excluded.

The insurance cover applies to private holiday trips that last no more than 45 days. The trip begins when you leave your place of residence and ends when you return to your place of residence. The trip must consist of an outward and return journey and include an overnight stay.

In the event of a claim, you are obliged to limit the damage as much as possible. In the event of theft, loss, damage or destruction to/of your luggage during carriage via public transport, please contact the carrier immediately to discuss how to proceed and to obtain written confirmation. You must report any theft immediately to the local police. Send us the claim documentation in full.

If you have any questions, call our insurance specialists at Viseca Card Services SA on +41 58 958 80 44.

On the claim form, list all items (pieces of luggage and their contents) that have been stolen, lost or damaged, and specify their purchase price. Enclose all sales receipts with the claim documentation.

Insured valuables and their accessories must be kept under lock and key (suitcase, cabinet, safe) in a locked room with restricted access when they are not being used or worn. The method of safekeeping in all cases must be appropriate to the value of the item.