II. What is data processing?

When we process personal data, it means that we collect, store, transmit, delete or otherwise use the information. Personal data refers to information about natural persons who use this website to obtain information on Sparkasse's products and offers.

If you are already a Sparkasse customer, your data will be processed in the context of your business relationship with Sparkasse. You can find more information about this in our privacy policy. The privacy policy also provides information regarding other products and services that can be accessed via this website (for example, about data processing in the context of online banking).

Below you will find an overview of which data we collect when you visit this website and for what purposes the data is processed.

III. How is your data processed when visiting this website?

1. Data needed to display the website and ensure its stability and security

When you use our website for purely informational purposes, we collect the following data, which we require for technical purposes:

IP address of the device you are using

Name of the accessed file (specific page)

Date and time of access

Volume of data transferred

Access status (successful/unsuccessful)

Browser type and version as well as which operating system you use

URL of the previously visited page (so-called "referrer URL")

In accordance with Art. 6 para. 1 lit. f) GDPR, the processing of the above-mentioned data is necessary for the purposes of pursuing our legitimate interests. In the event of the unlawful use of this website, the data may also be used to identify potential violations.

In addition, this information will be analysed for statistical purposes as well as to improve our website. This will be done without creating personal user profiles.

2. Use of cookies and analysis services

This website uses cookies. Cookies are small text files which are stored on your device so that information can be retrieved again at a later date.

If you do not want cookies to be stored on your device, you can prevent this by configuring your browser settings accordingly. You can also delete any cookies that have already been stored. However, when deactivating technical cookies (strictly necessary cookies), the full functionality of the website may no longer be available.

a) Purpose and scope of data processing

Technical cookies:

We use technical cookies to improve the security of our website and to make it more user-friendly. The data collected by the technical cookies is not used to create user profiles. The following data is stored and transmitted using these cookies:

Current session ID

Items in the shopping cart or current application processes

Use of certain website content, including frequency or extent of use

Viewing of certain website content, e.g. product information

Settings relating to your regional Sparkasse branch

Settings relating to search functions on the website

Most of the technical cookies used are so-called "session cookies". These are automatically deleted at the end of your visit, i.e. when you close your session or browser. Some cookies, however, remain on your device until you delete them, or they expire (so-called persistent cookies have set expiration dates).

For the use of basic online banking without any additional convenience functions, the following cookies are essential:

JSESSIONID

IF6CONTEXT

IFCLONE

Analytical cookies:

We also use cookies that allow us to analyse your browsing behaviour on our website. This is done for the purposes of reach measurement and advertising. All of your data collected in this manner is pseudonymised by technical means and can no longer be directly attributed to you. This data will be stored separately from any other personal information we collect from you.

You can object to the use of analytical cookies and the associated analysis services. More information on how to object (opt out) can be found in the relevant sections below.

intelliAd

This website uses web analysis services and bid management technology provided by IntelliAd Media GmbH, Sendlinger Straße 7, 80331 Munich. Only anonymised usage data is collected, aggregated, stored and converted into pseudonymised user profiles. IntelliAd then provides us with various statistics based on this data.

Purpose of processing: IntelliAd is used to monitor and evaluate the success of our online marketing activities and to continuously optimise them.

b) Legal basis, objection and deletion

The legal basis for the processing of technical cookies is Art. 6 para. 1 lit. b) of the General Data Protection Regulation (GDPR), as these are essential for making the website available.

The processing of data by means of other cookies is necessary for the purpose of pursuing our legitimate interests and on the basis of a balance of interests, which always takes your interests as the data subject into account (Art. 6 para. 1 lit. f) GDPR). Processing is necessary to pursue the above-mentioned legitimate interests, listed below:

Analysis and statistical evaluation of website use

Website optimisation

Providing personalised offers and content

Measuring the performance of advertising campaigns

3. Third-party applications

Google Maps

This website uses the map service Google Maps, which allows the display of interactive maps and the use of the map feature directly on our website. The Google Maps service uses persistent cookies. When visiting the page on our website that uses Google Maps, Google will receive a notification that you have accessed the page. In addition, the information listed under Section III. 1 will be transmitted to Google. This takes place regardless of whether you are logged in to a Google user account. If you are logged in to Google, your data will be assigned to your user account. If you do not want the data to be assigned to your account, you will need to log out before accessing the map feature. Google stores your data as a user profile and utilises it for advertising, market research and/or to provide personalised services on their website. More specifically, such analysis is carried out (even for users who are not logged in) to provide targeted advertising and to provide other social network users with information about your activities on this website. You have the right to object to the creation of these user profiles. This right can be exercised directly with Google.

WhatsApp

You can use the WhatsApp service on this website to contact us. To make this service available, we use the service provider WhatsBroadcast GmbH, Schwanthalerstraße 32, 80336 Munich as a processor.

By using this service (sending a "start" message to WhatsBroadcast), you consent to the use of your personal information (e.g. name and surname, telephone number, messenger ID, profile picture, messages) by WhatsBroadcast (Art. 6 para. 1 lit. a) GDPR). Your information will be used for direct communication and for the data processing required to use WhatsApp. An existing WhatsApp account is required for the use of this service.

Please note that WhatsApp consequently receives personal information (in particular communication metadata), that may be processed on servers located in countries outside of the EU (for example, the USA), which do not guarantee the same level of data protection offered by the EU. However, WhatsApp Inc and Facebook Inc are certified under the Privacy Shield Agreement and thus guarantee compliance with European data protection regulations. For more information, please see the privacy policy above. Neither the Sparkasse nor WhatsBroadcast have precise knowledge about or influence over data processing by WhatsApp.

Your data processed in connection with the use of this service will be stored indefinitely by WhatsBroadcast and WhatsApp respectively.

Withdrawal of consent
You may withdraw your consent to the processing of your data at any time by sending "STOP" in WhatsApp.

To request the removal of all data stored by WhatsBroadcast, please send a message with the words "DELETE ALL DATA" via WhatsApp.

Live chat

You can use the "Live Chat" feature on this website to contact us. The live chat feature is a service provided by talkevent Software GmbH on behalf of Sparkasse. Talkevent Software GmbH is based at Charlswerkstr. 13b, 51063 Cologne.

In order to prevent abuse and in addition to the information you enter, the following data is stored when using the chat assistant:

IP address

Date and time

The legal basis for the processing of this information is Art. 6 para. 1 lit. b) and f) of the General Data Protection Regulation (GDPR). The chat data will be deleted no later than 90 days after the chat.

"Linda" chatbot

You can also interact with the "Linda" chatbot when using the chat feature on this website. Linda is operated and maintained by the Sparkassen Finanzportal GmbH on behalf of Sparkasse. Sparkassen Finanzportal GmbH is based at Friedrichstraße 50, 10117 Berlin.

The legal basis for the processing of this information is Art. 6 para. 1 lit. b) and f) of the General Data Protection Regulation (GDPR). The Linda chat data will be deleted no later than 90 days after the chat.

Newsletter

To receive information on the latest offers and news, you can subscribe to Sparkasse's newsletter via this website. We will only send the newsletter with your consent or where we have a lawful basis for doing so. To this end, we have appointed the Sparkassen-Finanzportal GmbH, Friedrichstraße 50, 10117 Berlin as the service provider.

The so-called double opt-in procedure is used to register for the newsletter. Once you have registered, an email will be sent to the email address with which you registered, in which you will be asked to confirm your registration. If you do not confirm the registration within the time frame specified in the email, your details will be automatically deleted. Only if you confirm your registration within the specified time frame will your email address be saved for the purpose of sending the newsletter.

You IP address, as well as the date and time of registration, will also be saved. The purpose of this is to be able to provide proof of your registration (consent) and, if necessary, to identify any potential abuse of your personal information.

You may withdraw your consent to the receipt of our newsletter at any time. An unsubscribe link is included at the bottom of every newsletter.

IV. Who receives your data?

Your information will only be shared with third parties insofar as you have consented to this or where we have a legal obligation to do so.In particular such recipients may include:

Law enforcement

Other Sparkassen Finance Group companies

Our service providers may also receive such data if they meet Sparkasse's special confidentiality requirements. In particular, these may include IT service providers, consulting services and companies in sales and marketing. The appropriate data protection agreements will be arranged with these service providers.

V. When will your data be deleted?

Should the data mentioned in this policy no longer be required for its original purpose, it will be deleted. In the event that the further processing of the data is – temporarily – required for other purposes, this will not apply.

Insofar as the storage period defined for individual services differs from the above, this information will be available in the description for each service.

VI. Will your data be transmitted to third countries or international organisations?

As a rule, the data we collect when you visit this website is not transmitted to international organisations or third countries (states outside the European Economic Area -EEA). For more information on the possible transmission of pseudonymised data by analysis services, please see the section "Analytical cookies".

VII. What are your rights with regard to the processing of your data?

You have the following rights concerning your personal information held by Sparkasse:

The right to information

The right to rectification or deletion

The right to restriction of processing

The right to data portability

The right to object or to withdraw consent

Information about your right to object in accordance with Art. 21 GDPR

1. Case-specific right to object

You have the right to object at any time, on grounds relating to your own particular situation, to the processing of your personal data based on Art. 6 para. 1 lit. e) GDPR (processing carried out in the public interest) or Art. 6 para. 1 lit. f) GDPR (data processing necessary for pursuing the legitimate interests of the controller); including profiling based on these provisions as defined by Art. 4 para. 4 GDPR.

Should you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for such processing which outweigh your personal interests, rights and freedoms; or where such processing serves in the establishment, exercise or defence of legal claims.

2. Objection to the processing of your data for the purposes of direct marketing by Sparkasse

In individual cases, we process your personal information for the purposes of direct marketing. You have the right to object at any time to the processing of your personal data for such marketing; this includes profiling insofar as it is related to such direct marketing.

Should you object to the processing of your data for direct marketing purposes, we will no longer process your personal data for such purposes.

The objection need not follow a particular form and should be addressed to:

VIII. Is your data used for automated decision-making or profiling?

The data collected from visits to this website is not used for automated decision making as defined by Art. 22 GDPR.

We may process data captured when you visit our website in order to provide you with information and advice about products that are relevant to you. This processing may include an assessment of personal aspects for the purpose of needs-based communication and advertising, including market and opinion research. For more information, please see the section "Analytical cookies".