At Srilanka.com we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us.

This page is your guide to Srilanka.com's Customer Support Services. It has been designed so that you may find the answers to most common questions, easily - without ever picking up a phone. Of course, if you need to speak to an agent, free assistance is available.

What credit cards can I use for hotel bookings ?Accepted credit cards are listed as options when you are about to make your payment. In general, all major credit cards are accepted. If you have additional questions, prefer to fax or call with your card details, or would like to use a card that is not listed, please call Srilanka.com's Hotline: +94 777 571881 or Customer Care: +94 11 5873305 - 7

What do I need to check in at the hotel ?It's always a good idea to bring your Srilanka.com confirmation voucher. Vouchers are provided after booking is confirmed. In the event that you forgotten to carry your confirmation voucher with you, the hotel will have your name on file. If you experience any problems during check-in, please call Srilanka.com's Hotline: +94 777 571881 or Customer Care: +94 11 5873305 - 7