Online : Speaking

Get inspiration on ways you can use Content Strategy to increase your ranking on the JD Power Electric Utility Customer Satisfaction Study. The top 16 US Utilities in the JD Power study are the benchmark for the Utility Digital Experience Index, which evaluates websites of energy companies, analyzing for Clarity, Functionality, Impact and Use Cases. In this webinar, we’ll explore Content Strategy methods for prioritizing information, clarifying messages, and improving task completion specific to utilities. Come to uncover activities and changes you could incorporate on your site as the first step to an improved JD Power Ranking. Join us on February 20 as Derek Phillips shares his experience and insights on content strategy as it relates to the Utility Industry.

March 13
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March 15

Hollywood, California : Attending

Join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry. Expect to gain applicable insights on a variety of topics including customer experience; human resources; emerging technology, products and services; community engagement, data and cybersecurity. This program is an excellent professional development and organizational team-building opportunity. Vendors encouraged to display.