Epic Consulting Services

Epic is a privately held healthcare software company.

Epic’s market focus is large health care organizations and they offer an integrated suite of healthcare software centered on the Caché database. Their applications support functions related to patient care including registration and scheduling; clinical systems for doctors, nurses, emergency personnel and other care providers; systems for lab technicians, pharmacists, and radiologists; and billing systems for insurers.

MDI Resources Know Epic

MDI Solutions’ Epic-certified builders understand interfaced 3rd party vendors and have the necessary experience to integrate them successfully into the Epic EMR; as well as identify and improve workflow by building linkages to upstream and downstream systems.

Additionally, our consultants understand the planned application installs through all phases of our customer’s implementation, and can ensure that the various Epic applications will work cohesively as well as interface properly with various disparate clinical and ancillary systems.

MDI understands the importance of Epic’s model system, and have experience with incorporating best practices along with some of the clinical drivers that are important to clinicians and physicians as the future state is being deployed. As your implementation progresses through the program lifecycle, MDI’s resources will be there at each project phase -through validation, testing, go live, and optimization; ensuring that integration, build, and workflow issues are mitigated and addressed in a timely manner. MDI will work with your hospital’s internal team to ensure there is solid knowledge transfer so that the system can be maintained, supported, and optimized by your designated departmental staff. Our resources are experienced in recognizing and resolving common challenges in a timely manner and can work with your team to optimize the system and improve clinician and physician satisfaction, as well as improve the quality of care delivered at your organization.

Our Consultants

No matter what role you need filled; our employees are certified in the application they are supporting. MDI Epic Consultants offers staff augmentation for the following roles:

Project Managers/Team Leads

Build Analysts

Training Leads

Go-live Support

Project Managers/Team Leads

Our project managers have years of experience leading Epic implementations and provide organizations with the following:

Fully trained and certified experts on the software.

Leadership necessary to implement best practices and sound methodologies.

Our training leads are certified Epic professionals, but have just the right amount of patience, experience and technique to train end-users of all skill levels. Our training leads can provide your organization with the following:

Fully trained and certified experts in the software.

Experts in classroom training and professional development curriculum.

Experience working with the analyst teams to develop, build and train end-user workflows.

Ability to create and maintain the multiple training/playground environments necessary to train hundreds of clinicians.

Go-live Support

Our go-live support team is experienced, certified and professional. We complement your training team by reinforcing workflows to end-users and capturing their feedback. Our go-live support staff can provide your organization with the following:

Fully trained and certified experts in the software.

Experience supporting dozens of go-lives.

Workflow reinforcement to end-users.

Shortcuts and tips & tricks to use Epic software more efficiently.

End-user feedback that can provide the training teams with areas to focus on.

Epic Certifications

Our team exhibits expertise in all Epic applications, such as:

Clinical Applications

Revenue Access Applications

Technical Applications

Anesthesia

ADT

Bridges

ASAP

Cadence

Clarity

Beacon

Charge Router

Chronicles

Beaker

HIM

Cache

EpicCare Ambulatory

Prelude

Cache Server

EpicCare Inpatient ClinDoc

Real-Time Eligibility

Data Courier

EpicCare Inpatient Orders

Resolute Claims

Reporting Workbench

MyChart/CRM

Resolute Hospital Billing

Server Tech

Nurse Triage

Resolute Professional Billing

Visual Basic 6.0

OpTime

Welcome

Radiant

Stork

Willow

As part of our staff augmentation services, we can work with you to source expert Epic consultants skilled in the following applications & modules:

Epic Clinical Modules

Epic Revenue & Access Modules

Epic Foundation Modules

Our Epic consultants can join your team on a temporary basis to work alongside your internal staff performing the following tasks:

Interim Management

Clinical Process Optimization

Project Management

Revenue Cycle Enhancement

Change Management

Operations Improvement

Process Analysis

Process & Workflow Automation

System Build

User Training & Mentoring

Production Go-Live

Functional Application Support

Post Go-Live Support

Systems Administration

The success of your Epic electronic health record (EHR) implementation depends on having the right people on your team. With MDI Solutions, you have in-depth knowledge and extensive Epic consulting experience readily available.

MDI delivers exceptional service through their Epic resource complement in the US and Canada, including multi-site organizations.

The following list outlines MDI’s service delivery approach:

Strategic thinking across the entire continuum of project engagement

A leadership team that is committed to meeting your clinical and application needs in an efficient and timely manner

Knowledge of industry best practices for Epic implementations

A track record of delivering quality consulting services for 10+ years.