Nov 2012Jan 2014

IT Incident Coordinator

ATOS

Assigned and followed up incidents and service requests to ensure client SLA targets were met

Gathered data on a daily report to highlight and escalate any issues and trends to senior management

Use of Service Desk Management, OSD Remedy 7.1, Unicentre Service Desk and Applix programs

Prioritisation of incidents and service requests based on urgency and time scales

Creation of weekly account reports

Dec 2011Sep 2012

Project Administrator

London 2012 Olympic and Paralympic Games

As part of a team developed and maintained a Microsoft Sharepoint collaboration site called The ODA Transport Extranet, which attracted more than 2000 users from major stakeholder groups such as Network Rail, TfL, London Underground, British Transport Police and the Highways Agency to share high-calibre information.

Management of the document control function for the ODA-Transport from the project planning through Olympics operations to ultimate handover to The National Archive and the Department of Culture, Media and Sport in which I collated, registered and published over 3,500 performance metrics reports generated by ODA-Transport and stakeholders during Olympics and Paralympics Games-time operation.