Warranty

In the unlikely event that any product from The Rabbit Company fails to work within the 5 year limited warranty period due to a defect in workmanship or materials, we will, at our discretion, replace your product with the same or similar product.

Valid warranty claims

Warranty claims must be made within 5 years of the date of original purchase. The product in question must be registered with The Rabbit Company. Proof of purchase required.

The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.

Shipping costs for warranty claims

Items returned to The Rabbit Company for a warranty claim must be shipped with prepaid postage. We will not accept Collect on Delivery (COD) returns.

Shipping costs for warranty claims are non-refundable.

The Rabbit Company will cover the cost of shipping replacement items to the address provided on the Warranty Claim Form.

Items received without proper information as instructed will be discarded and the warranty claim will be voided.

Disclaimer

Due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product.

Rabbit Company products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.

Online Product Registration and Warranty Claim Form

To ensure your Rabbit Company product’s authenticity for warranty eligibility, we require you register it with us online using the form below, or by mail. Click Here to download a form you can print and mail.