Workshops

Join us for pre-conference workshops - April 24-26, 2017

Spend a little time before the conference learning the skills and techniques you need to master the most important KM approaches. Choose to attend an array of half-day and full-day workshops–designed for beginner to advanced level practitioners–led by APQC experts.

Workshop registration is not included in the full conference registration. Course materials (provided electronically post conference), continental breakfast (for a.m. workshops only), and lunch are included in the fee. You may attend only one full day course per day or two half-day (one A.M. and one P.M.) sessions per day. These workshops are subject to a maximum number of participants and usually sell out fast, so register today! Ranges from $425 to $1,050 per workshop. APQC members receive discounted pricing. Click here for registration.

Workshop Descriptions

Benchmarking Skills for Knowledge Management

Benchmarking, internal as well as external, is an important and perennial part of any organization’s process improvement and quality toolkit. This workshop will teach participants a four-phased benchmarking methodology (plan, collect, analyze, and adapt/report), with associated tools and templates, for conducting and participating in benchmarking studies. APQC has been a leader in conducting benchmarking studies for more than 35 years, and experienced facilitators will share best practices and lessons learned for conducting and participating in successful benchmarking studies.

Date(s) Offered: Tuesday, April 25Duration: One Full DayWorkshop Level: to

Building a Business Case for Knowledge Management

To receive ongoing support and funding, your knowledge management (KM) strategy must be founded on a solid business case that demonstrates a deep understanding of your organization’s critical knowledge needs. Despite the important role that business cases play, many organizations still struggle with or neglect this component of their KM programs. However, APQC’s research suggests that firms with formal KM business cases are in a much better position to build robust, sustainable KM programs. This workshop focuses on helping KM leaders and managers develop a firm understanding of how to build a business case for KM that will engage leadership. The workshop will emphasize the key components of the business case, such as the problem statement, scope, objectives, and the opportunity. The materials and collaborative activities will allow participants to leverage best practices from APQC’s more than 23 years of work and research in KM.

Date(s) Offered: Tuesday, April 25Duration: One Full DayWorkshop Level: to

Communities of Practice I: Align to Strategy and Plan CoP Approach

Communities of Practice (CoP) have become KM’s foundational approach. CoPs are important because they nurture and harness the raw material of this millennium–knowledge–in the service of your organization. Based on APQC’s CoP Framework, this workshop will focus on tips and techniques to plan the organization’s CoP strategy and to ensure alignment of the CoP strategy to enterprise business strategy. The materials and collaborative activities will allow participants to take advantage of the lessons learned, use proven implementation tools and approaches, and build on others' successes and best practices to get started with communities of practice in their organization.

Date(s) Offered: Monday, April 24Duration: Half Day (A.M.)Workshop Level: to

Focusing on the third (design and launch) and fourth (sustain and evolve) phases of APQC’s CoP Framework, this workshop will help KM teams learn techniques and tips to design, launch, and sustain CoPs. Whether the organization is new to CoPs or has established CoPs, this workshop offers best practices and tips for starting and/or reinvigorating CoPs. The materials and collaborative activities will allow participants to leverage best practices from advanced practitioners from APQC’s research.

Date(s) Offered: Monday, April 24Duration: Half Day (P.M.)Workshop Level: to

ExperienceChange: A Year of Experience in One Day

ExperienceChange is the most fun you can have learning how to lead an organization through change. It's a hands-on, experiential, competitive workshop from award-winning training company, ExperiencePoint. In ExperienceChange you will live through an 18-month change process in one day, interviewing stakeholders and implementing tactics in line with tried and tested change methodology. Expect to walk away with a renewed understanding of the most impactful task and relationship-based behaviors in a change process as well as a toolkit to apply to your real-world projects.

Date(s) Offered: Wednesday, April 26Duration: One Full DayWorkshop Level: to

Based on APQC’s Knowledge Management Framework, this workshop focuses on taking organizations through the first two phases of the framework: creating a call to action for KM, and developing an associated KM strategy that is aligned to organizational strategy. This session leverages APQC’s Levels of Knowledge Management Maturity℠ as the foundation for creating and managing processes that help knowledge flow to the right people at the right time so they can act on it and impact organizational performance, as well as best practices from practitioners in APQC’s research. Workshop participants will leave the session with the beginnings of a KM strategy for their organization.

Date(s) Offered: Monday, April 24Duration: Half Day (A.M.)Workshop Level: to

This workshop focuses on helping organizations evolve, sustain, and continuously improve their KM program. Using proven practices and methods from APQC’s KM Portfolio Assessment Process, participants will develop a use case documenting real-life scenarios focused on their current KM capabilities (approaches, activities, processes, tools). A peer assist process will provide participants with feedback and insights into improving their scenario. Participants will leave the session with ideas and techniques for implementing changes and improvements to their existing KM capabilities. Participants attending this workshop should have existing KM capabilities implemented and used across their organization. This course is not recommended for individuals who do not have an existing KM program.

Date(s) Offered: Monday, April 24Duration: Half Day (P.M.)Workshop Level: to

Knowledge Management Master Class SOLD OUT

This highly interactive, full-day workshop is intended for intermediate and advanced practitioners, tackling real-world KM challenges. In teams, participants, through proven techniques and approaches for KM, will engage in a series of working sessions based on actual KM projects and engagements, as well as their own KM challenges that they bring to the session. Three rounds of working sessions will be conducted in smaller teams to enable everyone to participate. APQC experts will join each team and share best practice and case study examples as the team works to solve problems and establish action plans that fit the challenge. A collaborative sharing session with all participants will follow each round to exchange and refine the learnings and results. APQC will reach out to each participant in advance of the workshop to understand their KM needs, challenges, and desired learning objectives. With that knowledge APQC will prepare relevant best practice content, align experts, and select the most appropriate set of hands-on activities to be conducted.

Date(s) Offered: Wednesday, April 26Duration: One Full DayWorkshop Level:

APQC defines a knowledge map as a visual representation of an organization’s internal and/or external knowledge resources. Organizations use knowledge mapping to think through their end-to-end business processes and then determine what knowledge is needed to execute the steps in those processes. Creating a knowledge map with a detailed understanding of the critical information and knowledge needs of the business is crucial to any knowledge management initiative, whether enterprise-wide or focused on a specific business process. This workshop will focus on the tactical steps and tools used to scope and complete a knowledge map, identify and analyze the information/knowledge gaps, and determine how the information/knowledge can be used to enhance critical business processes. Note: attendees should have a specific area of need or process in mind to attend this workshop.

Date(s) Offered: Tuesday, April 25Duration: Half Day (P.M.)Workshop Level: to

Measuring the Impact of Knowledge Management

Wednesday's session is SOLD OUT. Email us to be added to the waitlist.

Measuring knowledge management helps an organization know where to focus efforts and where to invest. This workshop will focus on developing measurement approaches appropriate to your stage of KM implementation. Participants will develop and apply measures appropriate to the approaches they are using to enable knowledge sharing and transfer, and demonstrate impact on the business. It will also focus on the KM measurement capability and the core processes required to develop a systematic approach for measuring the efficiency of KM.

Date(s) Offered: Tuesday, April 25 and Wednesday, April 26Duration: One Full DayWorkshop Level: to

Process Essentials for Knowledge Management

This workshop is a process management workshop geared to KM professionals. Attendees in this workshop will develop their understanding of process management from real-world case studies and examples, as well as APQC subject matter expertise. The workshop is organized around APQC’s Seven Tenets of Process Management and characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities. During this workshop you will learn:

What are each of the seven tenets

How the seven tenets work together to build a strong process management approach

Date(s) Offered: Wednesday, April 26Duration: One Full DayWorkshop Level: to

Transferring Critical Knowledge

Capturing critical knowledge and making it available when and where it’s needed is the core of the KM value proposition. However, before an organization can connect employees to key knowledge assets, it must determine what those assets are. This interactive workshop will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. The instructors also will walk through a series of knowledge mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Finally, participants will learn how to match their organization’s knowledge needs with the right capture and transfer approaches and how to use a knowledge risk matrix to evaluate competing priorities.

Date(s) Offered: Tuesday, April 25Duration: Half Day (A.M.)Workshop Level: to

Share This Event!

2017 Conference Sponsor

Iknow LLC is a leading management and technology consulting firm that helps businesses, governments, and nonprofit organizations to harness and unlock the value of their enterprise knowledge. Iknow’s solutions, which integrate strategy, content, business process, technology, and culture dimensions, help our clients deliver the right knowledge to the right people at the right time, enabling them to improve performance and achieve their mission. Visit www.iknow.us for more details.