Aeroflot postal address:

Aeroflot Inc.
Arbat Str.Moscow

Aeroflot email:

sm@aeroflot.ru

Short Description:

Aeroflot is certainly one of the oldest airlines on earth and the oldest in Russia. The business began in the early 1920’s and forthwith became a brand customers could trust. Currently, Aeroflot serves more than 17 million customers per year. If you must reach out to the customer service department, you can do so by email, traditional mail, through social media or by phone.

Official Website
Customers visiting the official Aeroflot website http://www.aeroflot.com/cms/en have the opportunity to book flights, hint into the online services portal, sign up for special offers and read information relating to corporate policies and procedures. An invaluable resource is the Customer Info and Services page. The available information includes travel preparation guides, programs, on board accommodations and after flight accommodations. Social Media
When customers reach out to the customer service department through social media, customers will receive a reply within four (4) hours. We even discovered several questions on Twitter that were answered within 60 minutes.

Customer Service E-Mail
We sent an email to the customer service inquiring if the hours of operation were the same for international customers. After sending our message, we received an automated message stating the customer service department will respond within 48 hours.

Our Experience
Customers connecting with the customer service department will reach a live agent in less than 60 seconds. The experience began nicely due to the expedience of the call. The agent supplied details on how to make the reservations and tell the flight crew when arriving at the airport. The customer service department went beyond our expectations. Did you have an excellent experience when you contacted the customer service department? Discuss your thoughts with us in the opinion section.