Why buy from us?

There are lots of ecommerce stores offering torch products for sale online. We think the following points are worth considering when making your purchase, and at Torch Direct we think we tick every box.

Excellent Customer Support

We are different to many other internet retailers as we are not hiding from our customers. We know how annoying it can be scrawling through internet sites for an email address or phone number.

We want to hear from you good or bad. That's why we display a contact link at the top of every page of our website. So if it's a query about a product or simply just information you are after, please email us or call us on +44 (0) 1623 858 990.

Fast Delivery

Who wants to wait several working days to receive an item they have just ordered? We certainly don't and nor do our customers. Every order that we receive before 3.00pm, Monday to Friday, will leave our warehouse the same day, either by Royal Mail or Interlink Express if you select the UK Next Working Day Service. Also, our Standard UK delivery service is completely FREE for orders over £30.00 in value, not including any excess delivery charges.

100% Genuine Products

We are official stockists of all the products that we carry. This means that everything you see is the most up-to-date product available.

We have excellent relationships with our suppliers, so if there is something we do not have that you have seen elsewhere, contact us and we can see if it is available to order in.

14 Day Returns Guarantee

We offer a 14 day 'no quibble' returns policy. If the item is not suitable or you've changed your mind, simply send it back. It's as straight forward as that.

Your information stays safe

We are totally committed to protecting the privacy of our site visitors and customers. We are customers ourselves of other internet sites and fully appreciate and respect the importance of privacy on the internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you, eg. arranging for a product to be sent to you. All areas on the website that require you to enter personal data are fully encrypted using the latest SSL technology.

100% Secure Payment System

Rest assured we utilise the latest industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details when making your order. Information passed between your computer and our website cannot be read in the event that someone else intercepts it. This technology includes the following features:

Authentification

This assures your browser that your data is being sent to the correct computer server and that the server is secure.

Encryption

This encodes the data so that it cannot be read by anyone other than the secure server.

Data Integrity

This checks the data being transferred to ensure it has not been altered.

We've also incorporated Mastercard Secure Code and Verified by Visa into our payment system. In summary, this is an online version of Chip & Pin that is a further safety measure to combat fraud.

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