GM help!

I'm playing @ Draconis Server, I'm actually new here.. And i bought this Cap't Zack Costume.. Ofcourse, it's still in a box. (I Didn't know it was account bound). I opened it with the wrong Character and account so.. Please will you let me recover it as a box ? Thanks..

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Your ticket has been received and has been assigned a ticket number of [200-19C800C7-018D]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue.

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If it is on one do this, submit a ticket asking to change the warp portal account from account X to be on the same as account Y. (X is the account that you wish to trade to, account Y is the account you have it on) They should be capable of doing this, but they will tell you if they can not.