Moorland Adventure Privacy & Cookie Policy

We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area and this website will constantly evolve to meet these demands.

Moorland Adventure Ltd Privacy & Cookie Policy

Who are we?

What personal data we collect and why we collect it

Contact forms

If you enter your details into our contact form and press submit or contact us, your details are emailed to our primary contact email address to allow us to get in touch with you and help with your enquiry.

Cookies

Some of our web pages utilise “cookies”. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

Some cookies are necessary for the operation of our website, if you choose to block them some aspects of the site may not work for you. Non necessary cookies are only set when you have given your explicit consent to their use. Such cookies included those set by our statistics package Google Analytics and those used to track your progress through our online event ticketing store.

Our Online Store

When you place an order through the Moorland Adventure website store the details you entered and the tickets you selected for purchase will be stored on our servers and a summary of your order information will be emailed to Moorland Adventure staff. You may also receive an email confirmation containing order information plus follow up emails regarding your order.

Payment information e.g. Credit card information, is transmitted securely to our payment processor, Stripe, Inc. but not held on Moorland Adventure servers. You can find out more about how Stripe, Inc. handles your personal website by visiting their privacy policy on their website.

While you are shopping in our store, as mentioned in the cookies section of this policy, your progress through the store and the items you hold in your cart or order are temporarily stored as cookies on your machine to help us process your order.

Email Newsletter

If you are signed up to our email newsletter, the details you submit, via our sign up form, will be handled in accordance with our email privacy policy which can be viewed below.

What personal information is being processed and what for

As part of your email newsletter subscription we process your name and email address plus a record of your interactions with individual emails. This information helps to improve the service we provide to you and our other customers.

Why we are allowed to use your information

As part of the email subscription process you will have given us your consent to receive our occasional email newsletter. This consent can be removed at any time by clicking on the link at the bottom of any these emails or by visiting your profile page on the MailChimp website.

Who we will share your information with

The personal information you provide as part of the weekly orders email subscription will be shared with MailChimp who are our email newsletter provider.

Where we get your information from

You provide this information to use when you subscribe to our email newsletter. Your interactions (e.g. whether you have opened one of our emails and whether you have clicked on links within the email) are collected by MailChimp after you have received an event newsletter email from us.

How long we will keep your personal information

We store your information for as long as you consent to receive the weekly orders email. If you wish to withdraw your consent you can unsubscribe from the email at anytime by clicking on the link at the bottom of every email or by visiting your profile page on the MailChimp website.

How your information is stored

The information is held within MailChimp’s systems and also regularly backed up on Moorland Adventure’s servers with access restricted to authorised users only.

What happens if you don’t provide us with your information

If you do not provide us with your information then you will be unable to receive our email newsletter and will not be a subscriber.

Will your information be used to make automated decisions

No

Will this information be transferred abroad

MailChimp, our data processor, may transfer and process Customer Data anywhere in the world where MailChimp, its Affiliates or its Sub-processors maintain data processing operations. MailChimp shall at all times provide an adequate level of protection for the Customer Data processed, in accordance with the requirements of Data Protection Laws. You can learn more about MailChimp’s privacy policy by visiting their website.

Your rights

You have a number of rights regarding your personal data, including withdrawing your consent where we have asked for it. You can also ask for a copy of the information we hold about you and ask us to correct anything that is wrong.