A Framework to Visualize Customer Success Performance Data

Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy.
In this webinar, Joel Carron, Customer Success Analyst at Mode, shares a framework you can adopt to analyze and visualize Customer Success performance. Using interactive 3D charting, we discuss how to measure your performance as a CSM - and that of your team - focusing on Retention Rate, Expansion MRR %, and NPS.

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The Art and Science of Effective Customer Onboarding

Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a ...

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Personalizing One-To-Many Customer Success

In this webinar, we cover: • How to design the program • Automated touch-points • Balancing automation and ...