For your convenience, we have collected the questions our customers most often ask, and provided the answers here. If you don't see your question on this page, please contact us and we will get back to you quickly with an answer.

1. How will my package be shipped?
2. When will my orders be shipped?
3. What is the shipping charge through different carries?
4. How will my order be packed?
5. Will I be billed duties and taxes?
6. How do I know that my item has shipped?
7. When will my order arrive?
8. What is your return policy?

1. How will my package be shipped?
We offer free shipping for all orders. For United States customers, orders under 1 pound will be shipped through United States Postal Service first class mail. Orders over 1 pound will be shipped parcel post or priority mail. For international customers, we will ship through Air mail. However, we are not able to provide international tracking numbers at this point.

2. When will my orders be shipped?
We will ship your purchased items in one business day after receiving payment. If you have further questions about our shipping, please contact us at sales@kashuen.com.

3. What is the shipping charge through different carriers?
Our shipping is free through USPS, so you will incur no extra fees or charges for shipping. However, if you choose to use another courier service, the shipping charges will be your responsibility. Depending upon your situation, we may be able to help you determine your shipping costs.

4. How will my order be packed?
We wrap all jewelry in foam, then place your order into a bubble mailer. We will use all precautions available to make sure your order has a safe, smooth ride.

5. Will I be billed duties and taxes?
United States customers will incur no duties or taxes. If you live outside the US or its territories, it is possible you will incur duties and/or taxes, depending on your local customs office and the laws of your country. We cannot control whether you pay duties and taxes, and have no way of determining how much these fees might be. If you have questions about duties and taxes, we encourage you to contact your local customs bureau or post office.

6. How do I know that my item has shipped?
When we ship your order, we will send you an email confirming the time it was sent. If for some reason you do not receive the confirmation email or have additional questions, please email us at sales@kashuen.com

7. When will my order arrive?
It depends on where you live. For United States packages, it usually takes five to ten business days. For international packages, it usually take seven business days to three weeks. It may take longer for some rural or remote areas or during the holiday season. If you have specific questions about your order, get in touch at sales@kashuen.com.

8. What is your return policy?
Our goal is to delight every customer, every time. If for some reason you are not completely satisfied with your order, you may return it within 15 days for a free replacement or refund. You will be responsible for shipping charges when you send your order back to us. If you wish to make a return, pack your order in the original packaging, and please include a note specifying the reason for your return. We strongly encourage you to use a traceable method when returning your order.