StreamGuys, a pioneering content delivery network and streaming media provider, has added a new silence detection feature to SGalerts, the company’s evolving SaaS suite of tools for 100 percent uptime of streaming and Podcasting services. StreamGuys’ silence detection software protects against the costliest technical issue to the business of broadcast—dead air—with automatic alerts notifying customers about extended periods of silence.
The integration of silence detection software into the SGalerts portfolio replaces dedicated hardware solutions, reducing equipment costs and system complexity while further automating radio workflows. The StreamGuys solution exists in the streaming layer and integrates seamlessly into the greater SGalerts package, ensuring all quality and performance issues are delivered to engineers and managers via SMS text or e-mail. As complemented with StreamGuys’ world-class support, customers are ensured a comprehensive technical service package customized to exacting needs.

Kiriki Delany, president of StreamGuys, notes that the cost-efficiency of StreamGuys’ silence detection software provides a near immediate ROI given its protection against lost ad revenue.

“Lost spots due to dead air means upset advertisers, which can quickly escalate to a generally poor perception of the broadcaster’s on-air brand,” said Delany. “By moving silence detection to our cloud-based content delivery network, broadcasters can outsource protection against revenue loss, reducing the recurring labor associated with dedicated appliances and monitoring staff.”

• Sound Threshold: Users can adjust the power in decibels to define what level is considered silence

• Maximum Blank: The maximum amount of time allowed in seconds before triggering an alert, which is especially useful for talk formats where periods of silence are naturally longer

When used with the full SGalerts SaaS suite, broadcasters are additionally assured around-the-clock monitoring of encoder connectivity, streaming connectivity and metadata among other key activities to ensure a consistently robust and reliable service. The new silence detection software is available now.