Actions

Apple iOS 12.1.1 update causing problems, complaints

Thousands of Apple iPhone owners are reporting problems with the newest iOS updates, released just before the end of the year.

Among them, Regina Horton, who says she can no longer make calls.

"You can see it just says 'searching' up at the top," she said. "That means I have no cellular service, and that my phone couldn't make calls."

It all happened when she upgraded her older iPhone 5S, which last year had a new battery recently installed, to Apple's newest operating system, iOS 12.1.1, released to the public December 5, 2018 (after several months in Beta).

This former high school technology teacher, who has worked with smartphones since they were first released, tried to manually download the update on WiFi.

"Everything was fine," she said. "It looked like everything was going through, and in the process it aborted."

Now it only works on WiFi, which means all calls over her AT&T network fail. "When I try to call, it just goes back to the caller listing," Horton said.

But its not just owners of older iPhones having problems. Some people with newer phones like 7s and 8s are reporting data issues, as well, according to Forbes Magazine and tech blogs.

Horton called AT&T, where she said an agent was very sympathetic, but was unable to find any issues with her cellular service connection.

So she then went to a "UBreakIFix" franchised phone repair shop, where she says their techs tried everything but, "they were unable to fix it, saying it was a software problem and I would have to contact Apple."