Breckenridge, ColoradoSki and Snowboard Rentals

Ski Butlers Breckenridge Customer Reviews

Net Promotor Score: 100%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

Thank you Ski Butler! You mayed our stay so convenient! We will be giving you a call the next time we go skiing at any of the great mountains near Frisco!

Posted on February 16, 2015
by Paul Richie

I had the pleasure of sharing the experience with my wife and brother in law's family,a Make A Wish sponsored ski trip. Breckenridge and Ski Butlers went out of their way to see that it was a once in a life time experience. Ski Butlers and their staff made the ski rental and return a great experience by taking their time with the kids and making them feel comfortable through the intial fitting pocess. They answered all of our questions and were in and out efficiently with fitting and return. I would highly reccommend Ski Butlers to anyone and would like to thank them for their effort.

Posted on February 16, 2015
by Vincent Melograno

Outstanding service

Posted on February 15, 2015
by joseph shore

I made it through 3 pairs of skis. Thanks for putting up with me.

Posted on February 15, 2015
by Roy Madigan

With all the planning, travel, and hoops a family has to jump through to go on a ski trip, it's refreshing that there's a an easier way to rent skis and gear. Ski butlers arrived on time, fitted us promptly, and gave us everything we needed in our room, all with a smile!

Posted on February 15, 2015
by Maricor Arroyo

Ski Butlers is the only way to rent your gear. Nothing beats their service!

Posted on February 14, 2015
by Michelle Chiappetta

Like I have said before, I really enjoyed the professional service that Ski Butlers provided to my boyfriend and I. Our time in Breck was perfect!

Posted on February 14, 2015
by Amy Douthitt

This is the 6th time we have used Ski Butlers. The service, knowledge, convenience and friendliness of their staff is truly wonderful.

Posted on February 14, 2015
by Arthur Herrera

No pain, all pleasure with the fitting. Your people had to get another pair and refit until they were right, that made the difference.

Posted on February 13, 2015
by Edison Skip-Keener

Awesome service that I will highly recommend.

Posted on February 13, 2015
by Trenton Engledow

We have used them the last 4 ski trips and they have been amazing

Posted on February 13, 2015
by Scott Taylor

Very good customer service. When I arrived at my accommodation ski butlers were there ready to fit me to my gear. Therefore I was able to get on the slopes as soon as possible to make the most of my short time at Breckenridge.

Posted on February 11, 2015
by Kelly buckner

Equipment was in good condition and easy to use.

Posted on February 11, 2015
by Alex Ciasca

A+ service. No issues with gear. Wish they offered rental of more advanced snowboards for those who aren't beginners, but don't have any other complaints. Ski Butlers will continue to get my service in the future.

Posted on February 11, 2015
by Landon Gray

I will definitely be using Ski Butlers again for my next ski vacation. I am a first time user and you now have me as a customer for life.

Posted on February 11, 2015
by michael matteucci

The employees were very good at walking kids through the process

Posted on February 11, 2015
by Richard Partch

Ski Butler was very helpful, friendly and professional. The recommendations they made were great, the equipment was just right, and the ski boots were, strangely enough, not particularly uncomfortable.

Posted on February 10, 2015
by James Campbell

My girlfriend and I rented a cabin in Breckenridge over the weekend of 2/5-2/8 for her birthday. Once we decided to rent from Ski butlers we contacted your office and started to deal with Joe. Not only did he give us great customer service, but he was very informative and knowledgeable. Although we hadn't collected all of the information from those in our group, Joe assured us that we could call back anytime to add to the reservation and that anyone in the office would be glad to add to our order. After several phone calls, and several add-ons later, we had our reservations ready. By that point we had also dealt with Bobby in the office, who was just as patient and understanding, informative and knowledgeable as Joe. On the morning of our first fitting we had Sam show up (on time) and began to fit our group. Not only was he patient with our (disorganized) group, but he was very informative and answered any questions we had about local spots, and anything else pertaining to our order. The next morning (Saturday) we had Tressa show up at RIGHT on time! After talking with her for a couple of minutes, she offered to come back after a later delivery to begin our fitting (which should have started at 7 a.m. but Tressa let our group sleep a little longer). Once Tressa returned and started our fitting, she was very professional and knowledgeable in all aspects of her position. Now here's the fun part... After several mishaps up in the Copper Mountain ski area, I ended up tearing something in my knee. After contacting your office, my girlfriend was able to have Joe contact Alec in the field, who showed up within 30 minutes of our phone call! Upon Alec arriving, he was overly apologetic for what had happened to my knee, and repeatedly assured me that because I did not use my gear that he would talk to Joe about not having to pay for my rentals that day. Once our group returned to the cabin, I contacted the office to arrange a pick up. Again, we dealt with Joe, who was aware of the mishap on the mountain and reassured me that my day would be comped. Within an hour Alec showed up to pick up our gear and everything was done.

Thank you Joe, Bobby, Sam, Tressa and Alec for helping out with a great weekend! We will DEFINITELY be renting from you again!

James Campbell & Lacey Hurst

Posted on February 09, 2015
by Helen Baptist

Ski Butlers, the best in the business

Posted on February 09, 2015
by Kristin Kemmett

The guys that serviced our family get 10 gold stars! Very helpful and patient. Kiddos!!!

Posted on February 09, 2015
by Ernesto Villarreal

I could not be happier with the great customer service, I highly recommend!!!

Posted on February 08, 2015
by Nicole McClendon

All around great experience! Ski Butlers were cheerful bearers of skis!

Posted on February 08, 2015
by Andrew Adams

Amazing cust service!! It's the bomb, door front service and for the same price as most shops!

Posted on February 08, 2015
by Scott Wintner

Awesome service, especially when I needed new poles midday after breaking one and when I decided to swap my boots for a different size the last day of my trip. With an online coupon, the price was as good or better as any store-based rental I could find in Breck. What's not to love?

Posted on February 08, 2015
by Kaitlyn Bottoni

We really liked this company! We will never use anybody else!

Posted on February 08, 2015
by Karen Mcfarling

I recently used Ski Butler in Keystone Colorado. The service was on time and friendly and helpful. At the end of my trip, I left my goggles on my rented helmet. I called Ski Butler when I realized what I had done. They found my goggles and mailed them to my home at no additional cost. I cannot say enough about the value and convenience this service provides. I will always use Ski Butler on all future trips

Posted on February 07, 2015
by Dane Miller

I am an intermediate skier so it's tough to rate gear since I don't have a super-wide basis of comparison. It's a testimonial unto itself that once-a-year skiers like myself can still have a fun and comfortable time on the slopes with the ski-boot-pole combinations that Ski Butlers puts together.

Posted on February 07, 2015
by Tommy Richardson

It's the concierge sevice of ski rental. Only wish that you served Durango.

Posted on February 07, 2015
by Justin Pietig

I will be a lifelong customer.

Posted on February 07, 2015
by Hud Haas

Ski butlers rock!

Posted on February 07, 2015
by Evan Scheier

The Rossignol Sin 7 skis they helped me select were a blast in the powder. The boots were the best I ever rented. They were comfortable, easy to take on & off, and buckle.

Posted on February 07, 2015
by Arthur Palmer

See above. (The equipment was fine. I think next time I would go with the high performance equipment though.)

Posted on February 07, 2015
by James Eilen

Thomas was awesome!

Posted on February 07, 2015
by Tracy Asar

Staff was incredibly accommodating and even gave us local info and recommendations .

Posted on February 06, 2015
by Christopher Wood

I have skii'd plenty, but never had such an easy time with rentals as i did with The Ski Butlers. Fast, courteous, attentive and priced just right!!

Posted on February 05, 2015
by chris rone

Excellent as always!

Posted on February 05, 2015
by Salman Akbar Khan

staff courteous and prompt - excellent service to make your trip pain free and enjoyable

Posted on February 04, 2015
by sarah anderson

I usually HATE ski boots and cannot wait to get them off!! The ones I had from ski butlers were the most comfortable ones I have ever had on!!

Posted on February 03, 2015
by Andrew Ritchie

This service is better fitted for skiers, non the less, its a great company with helpful employees.

Posted on February 03, 2015
by Evan Smith

Worked directly with John and Sam when I was in Breckenridge last week. Kind, friendly and kept me up to speed on the times they would be arriving. Great guys, great service. Would use again and recommend 100%.

Posted on February 03, 2015
by Ginger Boyer

The boots stunk very badly.

Posted on February 03, 2015
by Chuck Dixon

Ski butler took care of everything and made the equipment part of our snowboarding trip a non factor. Their response time was exceptional when my son needed new bindings.

Posted on February 02, 2015
by george Davis

From a boy from flat Florida, Ski Bulters was a easy, no hassle service at very comparable pricing. Plus I think you got a great name.

Posted on February 02, 2015
by Elizabeth Cottrell

This was my first time snowboarding and the staff with ski butlers was so helpful with providing me with the right equipment to learn snowboarding without any problems.

Posted on January 30, 2015
by Michael Gaytan

Great service, quality, and no-hassle easy of delivery and pick-up. A much easier method of renting equipment to the brick and mortar ski rental shop!

Posted on January 30, 2015
by clint easterwood

Bindings would not ratchet and stay locked into place. Boots were not comfortable and they were in poor condition.

Posted on January 29, 2015
by Kris Morris

the skis and boots make the week if they don't fit or break that can ruin a ski trip. I first started out snowboarding and found out it's not my thing. I called ski butlers up and they brought me out skis. It was great.

Posted on January 28, 2015
by ELIZABETH ELLSWORTH

Ski Butlers was AMAZING! From start to finish we received the best service! We arrived in Keystone earlier than expected and when I called Ski Butlers, they changed our delivery time to bring our equipment over earlier directly to our condo room! Not only that, but my son realized the gloves he brought were too small so they gave him (without charge) a pair of brand new gloves to use while we were there for the long weekend! They also let us know that if at anytime during the rental period our equipment did not meet our standards, they would come right over and fix/replace any issues. This of course did not happen as we loved all the equipment we received (skis, boots, poles, snowboard & boots and helmets)! Pick up was also timely and there were no issues what so ever! NEVER again will I wait in line to rent equipment from a ski resort! Ski Butlers is so convenient and had such great customer service that I will ALWAYS use them in the future! I highly recommend them!