“ I received today your … with excellent small Hollar print in good condition. It like me very much … I will send you my new order, naturally it’s possible/again Hollar print. Thank you very much for all ”

(Mr. Z. B., September 12, 2003)

“ I hereby confirm safe receipt of the two dias you so kindly sent us … Thank you so much for your kind help and splendid service ”

(Mrs. M. K., September 16, 2003)

“ I wish to thank you for the detailed, knowledgeable response. I am very impressed with your experience; your information was very helpful ”

“ Arrived March 16. Beautiful, very pleased; impressed with your entire process. Thank you so much. Best regards ”

(Mrs. P. A. C., March 17, 2017)

And how does niemeyer’s react if they think an item may ultimately not come up to the customer’s expectation ?

“ However, the anxiety and insecurity showing from the kind of the continuous flow of questions indicate that you are not feeling comfortable with the whole process. So it would seem to be wiser to call the matter off at this point, as ultimately you may not be truly satisfied. As you will have noticed on our Testimonials page it is – and always has been – the business policy here in such cases rather to wait until we can become friends on an item which stirs up less discussion. In line with this I therefore have cancelled the invoice of … ”