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Alice Thomas

Customer Service Representative

Related resumes

Experience

Customer Service Representative, June 8,2009 - PresentWest At Home, Omaha, Nebraska, United States Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Helped clients to locate articles, explained features and contrasted different models. Explained clients the terms of warranties. Anticipated customers' needs and recommended products. Reconciled payments with total sales.

Customer Service Representative, July, 2000 - July, 2008BuyCruises.com, Margate, Florida, United States Dealt with client problems and complaints keeping cordial and helpful. Anticipated customers' needs and recommended products. Helped clients to locate articles, explained features and contrasted different models. Described the financing options and handled the paperwork required for making a sale. Reconciled payments with total sales.

Education and Training

Jamaica High School, 1980 Queens, Florida, United States General, High School Diploma High School Diploma