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On inside of machine it states how to: 1. Place new paper roll on the left hub while pushing it in, lowering the roll into the compartment making sure it is inserted onto the right hub.2. Pass the leading edge of the paper through the paper cutter guide and the cutter. 3. Remove any slack in the paper.4. Close the cover. The paper will feed out automatically.

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Is it receiving faxes? Make sure you have the line in the right place in the back of the machine (line) and that you get dial tone (hit the monitor button if it has one). Try calling it on your cell to see if it picks up. You may have a poor phone line conditon, and you could try to slow the modem speed down or check the ECM (Error Correction Mode) if so. If it's a jamming problem, try to run a copy and see if it feeds ok. If not try cleaning the feed/pick up rollers with mild soap and water. Reseat the paper and try it again.