The official website of NYC

How can we help you?

Select a common complaint from the dropdown, or search NYC311 for your specific complaint.

1.
Enter your Service Request number

Enter any dashes as they appear

2.
Verify that you are not a robot

Check the status of an existing NYC311 Service Request

You can check the status of your Service Request
using your confirmation number. Most confirmation numbers
begin with C1-1 and you should enter them using the format
C1-1-XXXXXXXXX. If your confirmation number does not begin
with C1-1, enter it without spaces or dashes.

FAQs

Can I change or cancel my Service Request?

No, once you submit your Service Request, you
cannot change or cancel it. You can submit a new Service
Request with updated or corrected information.

What if I get a Service Request Not Found message?

Try again later. It may take several hours for
your status to be available. If you cannot get your status
online, call 311.

What if I am not satisfied with my Service Request
status or the agency's response?

You can contact the agency directly through their website. Go to the Agencies list under NYC Resources to find links to agency websites.

You can also submit another Service Request.

Make a payment for:

Select a payment from the dropdown.

Get address info

Enter an address in NYC to check its cross streets, police precinct, school district, trash and recycling pick-up days, community board, and borough block and lot number (BBL.)