TMS Appliance Upgrade

I have a TMS appliance. Its version is 13.0. And I want to upgrade it to the version 13.1.2. First of all, I want to learn if it is possible or not. If it possible, how can I do that? I tried to upgrade by running TMS 13.1.2 exe, and I had an error saying "It is harmful operation" and it didn't allow me to install it. What do you think is the problem?

Look at the HTTP exception by clicking it. Does it say that it cannot find any phonebooks? Try creating some users and enable access to the phonebooks in phonebook management under access control. Do you still see the error after a full synchronization?

I upgraded the TMS now. But now I have a problem about provisioning. I was completing all configuration step by step according to the "Provisioning Deployment Guide". But I stuck while enabling TMS agent for the VCS on TMS. When I try to enable TMS agent, I get the error message on activity logs "Unable to enable replication for vcs. A DNS lookup of the TMS hostname on this VCS doesn't match the TMS ip address". Actually I installed the DNS role on the TMS appliance because I don't have another server. But I see it solves DNS addresses. What should I check on TMS or VCS. You can see activity status below.

Heh, I had exactly the same error when upgrading from 13.1.2 to 13.2 (not an appliance), but only with one VCS-C, despite all addresses being correct - changed address of the primary DNS server on the offending VCS-C to one of our other 4 servers and all was good again.Never seen that behaviour before.

I get over a problem and face another problem. At last I faced registering problem on Cisco Jabber, and I saw that the TMS couldn't replicate with the VCS. Somehow the VCS control has dual network interface option (btw I thought this option was valid for VCS expressway only not valid for VCS control). And the TMS was trying to connect the ip address of the second ethernet port of the VCS. So I deleted the option. And I tried re-enabling TMS agent for the VCS. But now it hasn't worked.

Actually they are demo systems and my colleauges used them in different customers. It is difficult to find the causes of the problems. So I want to restore the TMS and the VCS. Can you explain the procedure of restoring the TMS?

I uninstalled the old TMS app and installed the latest release (13.2). Now I am trying to complete provisioning between TMS and VCS. For that I installed new Provisioning app in the same server with TMS. But while trying to provision I had an error about phone books. And I can not change Provisioning Mode from legacy one to the new method. You can see the error below.

Look at the HTTP exception by clicking it. Does it say that it cannot find any phonebooks? Try creating some users and enable access to the phonebooks in phonebook management under access control. Do you still see the error after a full synchronization?

Did you integrate your VCS with Active Directory? If not even though if the users are imported from AD to the provisioning directory the password is generated. By changing the password of one of the users in the directory in TMS you might be able to log in with this. If the VCS is setup correctly you can log in using the AD credentials but there is additional work to set this up.

For the phonebook it depends if you want to get the phonebook from the VCS or the TMS. Usually jabber gets this from the VCS. You then activate the Phonebook Server URI in the config template and type in: phonebook@.

You have to log out and log in once these settings has been applied for them to work.

Did you activate presense server on the VCS? Presence must be authenticated so either check credentials and log in with valid password and username or treat as authenticated.

It depends on where you are getting your passwords for the user accounts you imported to TMS. If you created passwords in TMS for the users, or you want your users to use their AD credentials to sign in to Jabber. If you do want users to log in with AD credentials, VCS should be integrated with AD

I want users login with AD credentials. So I don't need to integrate the VCS with AD directly. Actually TMS gets the users from AD. I think it is able to get users' credentials as well. Do I need to also create passwords on TMS for the users imported from AD? If so, can you please show me how to do? Because I see imported users only in "Systems-> Provisioning->Users". I don't see the imported users on TMS under "Adminisrative Tools -> User Administration -> Users". Is it normal?

Anyway, I integrated the VCS with AD. So the registration problem was solved. But still I have the presence problem. I selected authentication setting to "check credentials" but it gives "failed to update presence".