Paul has a long history with Robert Morris University receiving first his B.S in Communications/Media Productions and then his M.S in Instructional Leadership from RMU. In addition to a wealth of professional experiences, Paul has had the pleasure of serving as a Hall Director in Residence Life and the first Director of Multicultural Student Services here at Robert Morris University. He is in the final stages of his Doctorate in Education in Administration and Policy Studies from the University of Pittsburgh.

As Director, Paul is responsible for the daily operations and supervision of all staff of the Center for Student Success. Additionally, he works with every facet of the Center for Student Success to ensure we are reaching our collective goals of student retention and the demonstration of academic success for every undergraduate student at Robert Morris University.

Tracy earned her M.A. in
Communication Studies and her B.S.B.A. in Accounting from Edinboro University
of Pennsylvania. She has worked at Robert Morris University since August
1997. During her time at RMU, Tracy has worked
in various positions, including the Coordinator for the Act 101 Program, a
Learning Specialist for the Act 101 Program, a communications tutor, an
instructor for the Communication Skills Writing Lab at the Moon Campus, an
instructor in the Adult and Continuing Education Department, as well as an
adjunct instructor for the Communications Skills Program.

Tracy joined the Center for
Student Success in 2002 as the Tutorial Coordinator.In 2007 she was promoted to the Assistant
Director and to Associate Director in 2016.Tracy continues to provide
counseling service to students, is an instructor in the First–Year Experience
Program, and she teaches a Communication course each semester. She also coordinates the Lending Library program.

Lauren earned her M.A. in Higher Education Administration from Geneva College and her B.A. in Communication, Public Relations from the University of Mount Union. Previously a graduate assistant and Area Coordinator within the Office of Residence Life at RMU, Lauren has been with the University since 2011. As the Assistant Director, Lauren will oversee the First-Year Seminar Program (FYSP) and will serve as the counselor for the Early Success Program (ESP) within the Center. She is an instructor for FYSP, a campus advisor for Delta Phi Epsilon sorority, and a staff mentor within the Women's Leadership and Mentorship program.

Michelene earned her B.A.
from Argosy University and is currently enrolled for the MBA program at RMU.
She started at RMU in 2013 with the Uzuri Think Tank before joining the Center
for Student Success in 2015. Her primary duties include assisting the Director,
Center for Student Success, data collection, scheduling appointments and
arranging programs, as well as assisting with the FYSP, ESP, Tutoring, and DSS
services.

An alumnus, Nicole earned both her M.S. in
Communications and Information Systems and M.S. in Instructional Leadership
from Robert Morris University. She holds
a B.A. in Communications from the University of Pittsburgh. As a previous graduate assistant for the
Center for Student Success, Nicole worked as the Peer Counselor for the ACT 101
Program as well as an instructor for the First–Year Experience Program.

In 2007, Nicole joined the
Center for Student Success as the Counselor/Tutorial Coordinator. In this capacity, she assists students with
academic and personal concerns including course registration and planning,
participates as an instructor for the First–Year Experience Program. In 2016, Nicole moved to coordinating support services for athletes at the university.

Desmond earned his M.B.A. in Management and B.F.A. in Graphic Design from Seton Hill University. He started at RMU within the Office of Residence Life before joining the Center for Student Success in 2015. As a counselor, Desmond monitors the academic progress of Pittsburgh Promise Students. He develops retention-related services, programs and workshops. He assist students with personal and academic concerns regarding academic progress and course registration. Serves as a liaison between academic departments and services. He is an instructor for the First-Year, Study Skills Programs, and designs tutorial workshops

Andrea
earned her M.S.W. from the University of Pittsburgh and her B.S.W. from Chatham
College. Andrea joined the Center for Student Success in 2009 as the
secretary and was promoted to counselor in 2015. Andrea works closely with the
Act 101 student population.
She offers counsel on adjusting to university academic standards, course
planning, and using campus resources. She will also serve as an instructor in
the First-Year Seminar Program.

Ellen earned her M.S. in Higher Education from Robert Morris
University and her B.S. in Communications and Public Relations from the
University of Toledo. She has been with
Robert Morris since 2012 in the Department of Organizational Leadership. Ellen is responsible for the coordination of services for
students with disabilities where she provides guidance and support to students
and assists them with registration and organization of their courses. She also helps with obtaining e-file texts and obtaining accommodations for all students with disabilities.

Heather Elfen, Ph.D.

Professional Mathematics Tutor

Dr. Heather Elfen earned a B.S. in Mathematics from the University of Kentucky in 2009. She went on to earn her M.A. in Mathematics and her Ph.D. in Applied and Industrial Mathematics in 2014 from the University of Louisville. Dr. Elfen is currently an Assistant Professor in the Department of Mathematics at Robert Morris and a Professional Mathematics Tutor in the Center for Student Success. She became a member of the RMU faculty in the fall of 2014 and began working for the Center for Student Success in the fall of 2015. She has spent the past few years teaching, tutoring, working with students, working on mathematical research, and serving the school and department. She is currently published in several mathematical journals.