Mobile Synchronization Runs Continuously for Non-Administrator

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Symptoms

If a group policy is used to assign a desktop item (by URL), Mobsync.exe runs repeatedly when a non-administrative user logs on, endlessly synchronizing the Web page for offline use. If an administrator logs on, Mobsync.exe runs only once.

If you assign an Active Desktop item locally (not by using Group Policy), this issue does not occur.

Cause

The presence of a registry key determines whether synchronization should occur. The shell attempts to delete this registry key, but doing so requires administrator-level access. When a non-administrative user logs on, the shell cannot delete this key. Because the registry key is still present, the shell believes that it needs to continue synchronizing the data.

Resolution

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base: