30 day return policy on stock items returned in new uninstalled condition. A 20% restock fee will apply on returns over $500. Exchanges are ok within 30 days as long as it is the same quantity of items purchased. No restock fees on exchanges. Shipping and handling charges are non refundable. It is the buyers responsibility to contact us for a RMA number within 30 days for receiving product. An RMA number is only good for 10 days from receiving it and products must be returned within 10 days to receive a proper refund. A return label is emailed upon buyers request. Buyer will be charged for return shipment unless item was defective. All sales final on actual drapery rod lengths and custom hammered address plaques. All sales final on any custom items and custom alterations to existing designs or products.

Why do I need a Signature Confirmation?

﻿Due to package theft (aka porch pirates) we require a signature confirmation on ALL custom items and on standard orders over $300. We apologize for the inconvenience, but it is our responsibility to get your order safely delivered. Thank you for understanding.

Do you offer free shipping?

Free shipping is only available when we are having a promotion. It is the buyers responsibility to pay for returns. The customer may request a return label, but will be charged and deducted from the return.

How soon will I receive my order?

Most stock items ship within 3-14 business days. If their is going to be a longer delay, you will be notified within 24 hrs. of purchase. Custom orders can range from 2-8 weeks depending on openings. Contact us for details.

Can I pick up my order from your studio?

We are generally not open to the public. The only items available for pick up are large tables, large tile plaques, drapery rod orders or custom made items. All other items must be shipped.

If I want to order a hardware sample do I get charged for a restock fee?

No. You may order up to 5 different cabinet hardware samples and not be charged for any fees. Shipping and handling are non-refundable. It is the buyers responsibility to pay for returning samples. You can request a return label which will be deducted from the customers refund. Return policy on samples is the same as our standard. 30 days.

Wax finish is the natural color of the iron which is a very dark grey coated with a beeswax finish. So dark it looks almost black in dark lighting. This is a traditional way of protecting metal which was used by blacksmiths before paint was invented. Wax finish is intended for interior use only and is considered a living finish.

What is the difference between ordering a sample or a finish sample?

A sample is an actual piece of product we make. Knob, pull, etc. A finish sample is just a small sample of iron textured with the finished color applied. Wax finish is the natural color of the iron which is a very dark grey. So dark it looks almost black in dark lighting. This is a traditional way of protecting metal which was used by blacksmiths before paint was invented.

Do you make custom items or custom requests?

Yes we make custom items. Please email and tell us what your looking to have made. Along with dimensions of item, picture or sketch if possible, ETA and quantity of item. Budget if possible. This information will help speed up the quote process. Look on our Custom page for a variety of pictures of items we have made.