How to dramatically improve written communications

Course Overview

Written communication, both formal and informal is a crucial component of our daily business lives and with our increasing reliance on technology it’s easy to use software tools to “tidy up” our spelling and grammar.

This however is only part of the story. Written communication is as much to do with intention as it is to do with basic spelling, punctuation and grammar. A well worded email or letter can have a real effect on the recipient and is instrumental in enhancing your reputation and influencing future buying decisions.

You will learn:

How to use written communication to enhance your brand

How to use inclusive language to put the client at the heart of the message

How to ensure you write with a consistent style and tone

How to avoid brusque communications (especially through email)

How to control bad social media communication

Who should attend:

This course is designed for any individual anxious to improve internal and external written communications.

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“Emilie has worked with the team at Age UK Horsham District for several months on a consultancy basis. Her contribution has been significant and represented good value for money. Emilie shares a strong work ethic and drive to build trust and rapport.”