Profile

15 years Contact Centre experience across Telecommunications, Financial Services (Banking; Medical Aid, Stock Broking), Emergency Services.This covers day to day Operational management as well as support (Quality, Customer Experience and Innovation). I am currently Head: Business Development for iChoices Call Centre Outsourcing and am responsible for creating bespoke outsourcing solutions for customers.

15 years Contact Centre experience across Telecommunications, Financial Services (Banking; Medical Aid, Stock Broking), Emergency Services. This covers day to day Operational management as well as support (Quality, Customer Experience and Innovation). I have also been exposed to outsourcing in my role at iChoices as I was Head of Operations for their contact centre at TopTV. I am currently, Head: Business Development for iChoices Call Centre Outsourcing.