Disaster Response

When More than the Storm is on the Move

When the whole world is watching, allow ALE to magnify your response. In times of disaster, experience has no equal.

When disaster strikes, the immediate deployment of resources is critical. Policyholders are displaced, adjusters are deployed, and financial & human resources are challenged. These fluid situations call for an on-site presence.

ALE Solutions’ seasoned CAT Logistics Team moves into action within 24 hours to meet the demands of the affected area with a scalable disaster response model that rapidly expands capacity. Our “Boots on the Ground” approach enables an accurate, first-hand perspective of the event.

In chaotic situations, the limited available properties and hotel rooms go to those on-site and ready to act.

What We Provide

Policyholders

Our service is approved by your insurance carrier

You are hand-held throughout the process by a caring relocation specialist

Our on-site, experienced team seeks rental properties on your behalf

We secure available hotels at discounted rates during high occupancy

You have no out-of-pocket costs for hotel or property rental

We mobilize furniture and appliances, from pre-staged inventory for delivery to the impacted area

Adjusters

An executive level contact partners with you to respond to ever-shifting demands

A single-point-of-contact is available 24/7

We secure first right of refusal at hotels along the storm’s path

We locate, secure and communicate reservation details to deployed adjusters

We place room and tax on an ALE credit card and directly bill carriers

We reserve meeting rooms upon request

We provide daily updates of room allocations

We detail invoices and summaries per event and per adjuster

In the wake of Hurricane Sandy, fuel was scarce. When a carrier’s fuel tank driver called at 11:00 PM en route, needing a room and parking, ALE quickly secured a room and parking within the hour. Fuel delivered!

Traditional housing options were exhausted following Katrina. ALE got creative, convincing townhome owners to turn a newly developed community into an “insurance village” allowing quick access to policyholders. Welcome home!

Single mom, 8 foster children, lose their home in the Moore tornado. In 5 days, ALE finds and furnishes a home 2 miles from her damaged residence. All the children were able to attend their same schools as a result. Back to normal!

Dedicated Teams to Serve You

Committed and creative professionals strive to set new levels of customer service and value in the insurance industry. Most bring skills and insight from experience in the insurance, real estate, housing and hospitality industries. All share a deep sense of accomplishment in serving adjusters and families in need. Always performing at the highest level to make the housing process simple and easy. Everyone at ALE serves customers with integrity and heart.

FAQs

How do I reach ALE in times of disaster?

Simply calling our hotel hotline at 866-587-1395 will connect you with a caring ALE specialist day or night. We provide extra staff around the clock in our call center during times of high demand to make certain that adjuster and policyholder alike are responded to quickly.

What does ALE do on site in disasters?

We are there and ready to serve! We get to the impacted area within 24 hours of the catastrophic event. Our "Boots on the Ground" strategy allows us to secure much-needed properties and hotel rooms in a “first come, first served” environment.

How can ALE get hotel rooms where none are available?

Because of our deep relationships and significant buying power with hotel providers across the country, ALE has access to inventory often not posted on a hotel website and enjoys priority booking in times of disaster.

Does ALE track weather conditions?

ALE monitors weather activity 24/7/365. ALE anticipates a storm's path to reserve hotel rooms in advance of the event to insure availability in periods of high demand.