Media Coverage

TimeTrade, a Boston, MA-based provider of appointment-driven personalization platform, raised $6.3m in Series E funding. The round was led by new investor Origami Capital Partners with participation from Ascent Venture Partners and other existing investors. In conjunction with the funding, Origami Vice President Julie Klaff joined TimeTrade’s board of directors.

The lack of in-store personalization remains a major pain point for retailers: 49% of U.S. consumers still say they “never” or only “sometimes” receive personalized service while they’re in a store, according to a survey from TimeTrade.

A new survey conducted by software and customer experience analytics company TimeTrade Systems indicates that a lack of personalized in-store shopping is causing brick-and-mortar retail providers to lose out on revenue. Here are some of the key findings.

Disappointing shopping experiences are costing U.S. brick-and-mortar retailers serious money, according to the latest TimeTrade State of Retail survey of U.S. consumers, which suggests that retail stores left about $150 billion in potential revenue on the table in 2016.

Disappointing shopping experiences are costing brick-and-mortar retailers serious money, according to the latest TimeTrade State of Retail 2017 survey of U.S. consumers. In fact, the State of Retail 2017 survey results suggest that U.S. retail stores left about $150 billion in potential revenue on the table in 2016 by failing to offer shoppers the personalized shopping experiences they want.

TimeTrade found that 59 percent of millennials say they would spend more if a personal shopper proposed suggestions. The distinction is that not every sales associate is trained to be a personal shopper, and not every customer believes they have signed an invisible contract to receive style tips.

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide personalized service to consumers, according to the latest latest TimeTrade State of Retail 2017.

A November 2016 survey of US internet users from TimeTrade found that nearly half of respondents don’t mind being monitored by beacons or Wi-Fi technologies while shopping, as long as it benefits them in some way.