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In the last issue of Managing Partner, Damian Griffiths of Addleshaw Goddard, argued that e-mail management has become a major challenge of the law-firm IT department. Daniel Pollick, IT Director at DLA, takes up the debate in this issue, explaining to Caroline Poynton how he has addressed the issue within his firm.

11 June 2004

In the last issue of Managing Partner, Damian Griffiths of Addleshaw Goddard, argued that e-mail management has become a major challenge of the law-firm IT department. Daniel Pollick, IT Director at DLA, takes up the debate in this issue, explaining to Caroline Poynton how he has addressed the issue within his firm.

1. In your view, what are the pros and cons of using e-mail in the modern law firm?

In favour of the e-mail system, it has speed, ease of use, informality and everybody uses it. However, the advantages also present risks, as they all increase pressure on client service. For example, in the old days, a letter arriving on Monday was often not answered until Friday. Today, an e-mail that arrives at 9:45am will probably be followed up by ...

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