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Customer Success Manager – Korea

Location: Seoul – SingaporeStart date: At the earliestContract hours: Full Time

Who are we:

AirFi is a market leader in providing portable onboard Wi-Fi platforms, Onboard Passenger Entertainment & Mobile Crew Sales Solutions to different passenger travel segments. We are expanding our team globally and are the world’s fastest growing company in mobile in-flight entertainment and ancillary sales solutions (EPoS).

The AirFi Box is a portable BYOD Inflight Entertainment System, offering an instant WiFi network for mobile devices, and a platform to access locally stored content. The AirFi Box is battery operated, lasts more than 20 hours on a single charge and can be operational in any environment. In case a larger area or aircraft needs to be covered, turning on multiple boxes will create a single (mesh) network, where the boxes are happily synchronizing, and enabling e.g. multiplayer games.The AirFi Platform is the software front-end on the AirFi Box and the (content) distribution system in the cloud. The platform offers standard modules and aim to monetize (shop, magazines, video’s), inform or entertain (chat, games, timeline). The flexibility of the platform allows airlines and 3rd parties to create custom apps and digital forms and deploy new content daily.Standard content is offered by AirFi World’s ever-growing network of content partners. Games, video’s, destination information, newspapers, magazines, newsfeeds, sports, puzzles, ancillary sales are offered in many different languages. Your own content can be uploaded through different channels (content portal, FTP server or directly into our cloud solution). Updated on a daily or monthly basis, the AirFi distribution system updates content and apps seamless on every Box that connects to the Internet at recharging time.AirFi Connected Crew is an innovative, patented technological platform for onboard Sales, Digital Crew processes, and Crew communications utilizing mobile devices while on the ground or inflight. Our customers have doubled their Onboard Sales bottom line just be using the controls this solution offers.

We’ve never looked back since the inception of Airfi.Aero in 2012 at our headquarters in Den Haag, The Netherlands. Our phenomenal growth led us to set-up the Innovative Development Center in Bangalore, India in 2015 and operational offices around the globe.

Looking for: Customer Success Manager

A spider in the web who’s all about relationships and with a can do mentality to increase sustainable proven value for both customers and the company

Purpose of the role:

It’s all about the customer! How can we serve them best during all stages of their lifecycle. This requires maintaining relationship both internally and externally.

Work with highly-skilled colleagues and partners, both onshore and offshore, who are passionate and driven about their profession, including developers, architects, testers and product owners. You will liaison with different departments of the organisation; and deliver an end to end rollout. After the sales team on boards a new customer, your magic begins by delivering the project with a successful go-live. Your role is to ensure customer satisfaction and continued engagement, while starting new implementations throughout the process.

Position is Reporting to:

The Customer Success Manager will be reporting to VP Customer Success and Delivery. The Customer Success Manager in Singapore will also have a reporting dotted line to Commercial VP AirFi Asia.