Shipping

Total Delivery Time = Processing Time + Shipping Time

Process Time: Before ships out we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. 1- 3 business days Normally. However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be 4-7 business days.

Standard Shipping: 7-12 business days.

• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control.

Return & Exchange

Email to customer service : service@jellynova.com including: *order number, the question you want to solve together with picture of product if necessary*a photo of barcode on the plastic bag

Get autorization from Customer Service

Get coupon or refund*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.

Take your refund/exchange when the package is received.

Return & Exchange conditions

Orders are able to be canceled and refunded before shipping.

Easy to initiate a refund or exchange in 30 days after delivery.

Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.

Items must be returned unwashed and undamaged.

Clearance items cannot be refunded or exchanged (except for damaged or wrong items).

If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.

As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

In case you have any query, please do not hesitate to get in touch with our customer service on:service@jellynova.com