Yes, you can. You have 3 business days after your order is placed to cancel, and the item must not have been received by the vendor or shipped yet. Just call our office at (715) 752-4840. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.

Yes, you may. Please contact (715)752-4840 to obtain a Return Authorization Number prior to sending the product back.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.For full return details go to the Return Policy Page.

Can I order online using a Purchase Order for my Clinic/School/Office?

Yes, you may place an online order using a purchase order. The order must include a PO#, all company information, contact information for purchasing agent, and Tax Exempt ID# if applicable.When checking out, use the "Customer Account" option as the payment method.We require a signed, faxed purchase order on company letterhead to verify/confirm order before shipping in most cases.

The standard shipping time for orders shipped via UPS ground is 4 to 7 business days from the time when UPS receives the package. Typically orders are processed within 24 hours and once payment is verified they are sent out to UPS. For USPS Shipping please allow 2-4 weeks. Large items such as the Class Champs are shipped via common carrier (trucking company) and may take up to 6 to 8 weeks to arrive.

No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Yes, when asked for your shipping address just click "Add New Address" and type the address you would like to ship to. The address will be saved to your account so that you can easily access it for future orders!

What if I have an issue with a product that I did not buy directly from your site?

Please contact the catalog retailer you made the purchase from with any issues. They will provide the customer service required as we do not receive any of the purchase information.

**Special note for e-Special Needs customers- if you purchased a net swing through this retailer, it is NOT the net swing manufactured by Playaway Toy Co., Inc. They only receive the 3-piece kit containing the support bar, strap swing and trapeze bar.