SUPPORT

Warranty

1. The Products may be repaired or replaced at MRD’s sole discretion free of charge within five years since delivery date due to any quality defects rather than any other reasons not ascribable to the Supplier. The delivery date shall be the date as indicated on the invoice.

2. Customers should go through the product repair/replacement sheet carefully.
(a) Customers have to fill in their company, contact person, telephone number, address and postal code so that MRD can send back the repaired device.
(b) Customers also have to fill in the module model, quantity, serial number and especially the details of trouble carefully and exactly so that MRD could locate and fix the trouble rapidly. It is to be noted that MRD is not responsible for repairing the cable.

3. Under the below circumstances, MRD products are not guaranteed by the free repair/replacement warranty.
(1) Damages or faults, failures of the Products are incurred due to failure to install or use as per the user manual;
(2) Repairing or disassembling of the Products without MRD prior authorization;
(3) Modification, alteration, deletion or other change of the original setting data embedded in the Products without MRD prior permission, which causes damage, fault or failure, etc. of the Products, or virus intrusion that results in such circumstances;
(4) Damages or failures of the Products are ascribable to transportation or handling by customers;
(5) Damages or faults, failure of the Products are caused by unexpected factors or deliberate conducts such as incorrect voltage input, high temperature, water penetration, mechanical disruption, crashing breakage, severe oxidation, rusting or else；
(6) Damages or failures of the Products are caused by force majeure events (such as earthquake or fire disaster).