Customer Account Manager

Our established client is looking to recruit a Customer Accounts Manager. You will develop a strategic customer base whereby we engage only with high quality, proactive employers that are able and willing to benefit from our complete range of products and therefore offer a high return on investment. You will also contribute to the delivery and improvement of our Employer Engagement Strategy by gathering employer feedback and making recommendations for improvements where appropriate.

You will also provide high quality coaching and mentoring support to learners/participants ensuring that they develop appropriate employability skills such as confidence and motivation to help them progress in their careers.

Responsibilities

To continuously assess the marketplace and LMI to ensure that Group's marketing activities respond positively and proactively to economic changes and meet the current and future demands of existing and potential customers. This includes; identifying the barriers that employers face and making recommendations for overcoming them, reporting on competitor activities and ensuring we are well positioned in the marketplace, recognising any gaps in the market and potential opportunities.

To identify and recommend potential areas for growth and diversification.

Develop positive and rewarding working relationships and partnerships through regular meetings and communication with high quality employers and partners across Wales.

To be the designated point of contact for employers and to ensure that their needs and wants are catered for in a professional and reliable manner.