Archived:
Magnolia House Residential Care Home
Good

Inspection Summary

Overall summary & rating

Good

Updated 28 June 2016

This inspection took place on 15 June 2016 and was unannounced.

Magnolia House Residential Care Home provides accommodation and personal care for up to 40 older people including people living with dementia. At the time of our inspection there were 40 people living at the service.

Magnolia House Residential Care Home is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was in place.

Staff were aware of the provider’s safeguarding policies and procedures and their role and responsibilities in keeping people safe. Risks to people’s needs had been assessed and plans were in place to inform staff of the action required to reduce and manage known risks. Accidents and incidents were responded to appropriately and analysed for patterns and trends. The premises and equipment were managed to keep people safe.

Sufficient staff were on duty to meet people’s needs and they were recruited through safe recruitment practices. People received their medicines appropriately; where shortfalls were identified immediate action was taken to make the required improvements.

Staff received an appropriate induction when they commenced their employment and ongoing training, support and development opportunities. Where gaps in staff training had been identified training was arranged.

The registered manager had processes in place to apply the principles of the Mental Capacity Act 2005 (MCA) and Deprivations of Liberty Safeguards (DoLS). New documentation was being introduced to ensure mental capacity assessments and best interest decisions made were decision specific. People’s rights were protected and understood by staff.

People received sufficient to eat and drink and choices were offered, drinks and snacks were available throughout the day. People were encouraged to maintain their independence.

The provider worked well with external health professionals and people received support to maintain their health.

Staff communication and interaction with people was good. People described staff as caring and kind. Staff treated people with privacy, dignity and respect. People had information about independent advocacy services should they have required this support. Information about the complaints procedure was available for people.

Staff had information available about people’s individual needs, routines and preferences. Whilst staff knew people’s needs this was not always recorded in detail. People received opportunities to participate in activities that reflected their preferences and interests. People also received opportunities with their cultural, religious and spiritual needs.

There were quality assurance systems in place to monitor quality and safety. People received opportunities if they wished to share their experience about the service they received. The provider visited the service regularly but had not completed audits and checks but this was to be addressed by the provider.

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.