Below are listed the most frequently asked questions that we run across. Please be sure to look through all the questions and answers to see if the problem that you are having is among those we've answered.

1. I'm
having trouble getting Today's Edition. What steps should I
follow?

To get Today's Edition,
following these steps:

After you have successfully logged into the TDN site with
your User ID and Password, select the large red button 'Today's
Edition Click Here' located on the top left-hand side
of the TDN members homepage.

This should start your download of the edition and you
should see a pop-up box notifying you that the download
has started.

Within a few minutes (depending on your connection speed)
your computer should launch Adobe Acrobat Reader and your
edition should be loaded on the page for you to view and
print. It may appear as if the page is not responding, but
after the short wait your edition should load. File download
time will vary daily based on the size of the day's edition.

The main problem surrounding the download of the daily edition
of TDN seems to involve some problems with Adobe Acrobat Reader
software. You must have Adobe Acrobat Reader installed on your
machine, and for best results, the version should be the most
current. A free download of the most current version of Adobe Acrobat Reader is available by clicking here. After downloading
the program, follow the installation instructions included on
Adobe's Website. If you continue to have difficulty with getting
the day's edition, please keep reading the FAQ or give us a
call at (732) 747-8060.

NOTE: For persistantly problematic connections and downloads, one solution that we recommend is opening your TDN edition (particularly on slower connections) by :

Right-clicking your mouse (shift-click for Mac users) on the 'Today's Edition-Click Here' red button in the top left corner.

Saving the file (selecting "Save Target As..." or "Save Link As..." in the menu box) to an easy to find location on your computer.

In this manner you can track the status of the file download as it progresses.

Once complete, you then must locate the file in the directory that you saved it in on your computer and open it with Adobe Acrobat Reader.

2. I have
clicked on the 'Today's Edition-Click Here' button and
nothing is happening? Why?

In most cases, while
it may appear that nothing is happening, your computer is most
likely preparing to open Adobe Acrobat Reader and your daily
edition. This may take several minutes based on file size and
your computer's connection speed. We recommend giving the download
a few minutes to open, and if it does not, there may be a configuration
problem. In this case, please make sure that you have the most
current version of Adobe Acrobat Reader (available
for download by clicking here). If problems persist,
please call us at 732-747-8060 for assistance.

NOTE: For persistantly problematic connections and downloads, one solution that we recommend is opening your TDN edition (particularly on slower connections) by :

Right-clicking your mouse (shift-click for Mac users) on the 'Today's Edition-Click Here' red button in the top left corner.

Saving the file (selecting "Save Target As..." or "Save Link As..." in the menu box) to an easy to find location on your computer.

In this manner you can track the status of the file download as it progresses.

Once complete, you then must locate the file in the directory that you saved it in on your computer and open it with Adobe Acrobat Reader.

We have two ways to retrieve a lost
or forgotten password. One way is to give us a call at
(732) 747-8060 to retrieve your User ID or Password.
If we are not in the office, please leave a message and we will
get back to you by 10AM ET the next morning.
A more immediate way to retreve your information is to use your email address in the following form:

4. I'd
like to try out TDN to see what its about. How do I do that?
Do you have a trial subscription?

You can sign-up
for a FREE one-week subscription by clicking the following link:
http://www.thoroughbreddailynews.com/websignup.cfm
and completing the steps on this page to receive your free trial.
With it, you'll get full access to the Thoroughbred Daily News
and the TDN website. Feel free to try out our special web-only
products during your trial subscription. Your trial subscription
starts immediately and gives you access to our full library
of information for a full week. Give
us a try today!

5. To
make the site work best, what programs do I need to have on
my computer, and where can I get them if I don't have them?

The common software
programs that are either needed or recommended for best use
of the TDN site include: Adobe Acrobat Reader, and a current
version of Internet Explorer, Netscape or AOL. Macromedia Flash
Player is also recommended, and the TDN Website will be using
it more and more in the upcoming months. While we don't generally
recommend upgrading a program that is working perfectly for
you, you may find upgrading or reinstalling these programs necessary at times.
These free programs can be downloaded from the following links:

Microsoft Internet Explorer: While the TDN Website is tested to work on all versions of IE above 4 (Mac and PC), you may get better display results on some pages by upgrading to the latest version by clicking here. Select the Download Now link when the page loads.

America On-line (AOL): While the TDN Website is tested to work on all versions of AOL above 5 (Mac and PC), you may get better display results on some pages by upgrading to the latest version by clicking here. If you are already a member of AOL, you should go to Keyword: upgrade.

6. How
do I change the e-mail address, fax number, address, or delivery
method I have on file with you?

There are two ways
to get us this information. The best way is to give us a
call at 732-747-8060 and speak to a member of the staff.
The other way is to e-mail
us at customerservice@thoroughbreddailynews.com with all
the pertinent details. Please be sure to include the name that
the subscription is listed under, the new location information
(number, address, e-mail address), new desired delivery menthod
(if applicable) and the duration for any change (if applicable).
If you're staying at a hotel, please let us know if you need
a cover sheet.

7. I'm
going to be away from my usual e-mail address/fax number. How
can I get you to change where you're sending my TDN for a few
days?

There are two ways
to get us this information. The best way is to give us a
call at 732-747-8060 and speak to a member of the staff.
The other way is to e-mail
us at customerservice@thoroughbreddailynews.com with all
the pertinent details. Please be sure to include the name that
the subscription is listed under, the new location information
(number, address, e-mail address), new desired delivery menthod
(if applicable) and the duration for any change (if applicable).
If you're staying at a hotel, please let us know if you need
a cover sheet.

There are two ways
to get us this information. The best way is to give us a
call at 732-747-8060 and speak to a member of the staff.
The other way is to e-mail
us at customerservice@thoroughbreddailynews.com with all
the pertinent details. Please be sure to include the name that
the subscription is listed under, the new location information
(number, address, e-mail address), new desired delivery menthod
(if applicable) and the duration for any change (if applicable).
If you're staying at a hotel, please let us know if you need
a cover sheet. If you're suspending your service, we will credit
you with the days you have missed.

Information about sponsoring stallions in the TDN Progeny PPs
or TDN Sales PPs, and information about advertising on the Website
should be obtained by calling the office at 732-747-8060.

11. I know
that a sire had a winner but it's not listed on the TDN Progeny
PP report? Why?

TDN Progeny PPs
are listed based on criteria developed for coverage in the daily
editions of TDN as well as by specific criteria created for
TDN Progeny PPs. This information can be obtained by going
to TDN Race Criteria for a listing of the general criteria.
If you have questions about the criteria or feel that a result
should appear and is not being displayed, please contact us
at 732-747-8060 or, email us at customerservice@thoroughbreddailynews.com.