Relationship Will Expand Customer Service Offerings

July 13, 2010Nashua, NH

NTP Software, the worldwide leader in the real-time control and management of file data, today announced a strategic partnership with GlassHouse Technologies, a leading independent data center consulting and services company.

Effective immediately, the partnership with GlassHouse Technologies expands and extends NTP Software’s existing support capabilities, making them world-class around the globe. Current customers of all types will appreciate the ability to reach a qualified person on their first call. Large customers will see more aggressive management of complex cases and better coordination across sites.

“With the explosive growth of file data and the difficulties of managing it in heterogeneous environments, it is imperative that organizations have continuous support availability to address the needs of their particular environments,” said Brian Ritchie, senior vice president at GlassHouse. “We provide the ability to extend superior customer service and provide expanded support availability for NTP Software’s global customer base.”

This partnership provides live 24×7 service availability for all of NTP Software’s customers worldwide, as well as enhancing NTP Software’s ability to coordinate and execute on global rollouts.

“For more than 10 years, we have had customers on every continent – Antarctica included,” said Bruce Backa, CEO of NTP Software. “During this time, our role in our customer’s environment has progressed from tactical to mission-critical. However, we remain first and foremost a technology company. Our partnership with GlassHouse will deliver global, world-class support appropriate to the role our products occupy in the customer’s environment.”

About NTP Software
NTP Software is the world’s leading developer of pre-packaged software that allows schools, government, and corporate customers to take control of and anticipate the on-line storage needs for their file data and business documents. Every day, more than 20 million users work with storage resources managed by NTP Software’s technology. NTP Software is located on the web at www.ntpsoftware.com.