Solution

IMPORTANT! This error occurs even though the correct department code was provided on the Job Accounting tab under Printer Properties. Please note that the “Use logged-in user name” option is unchecked in this scenario. See image below.

NOTE: You can confirm the settings by clicking on “View Current Value”. See sample illustration below.

Click Image to Enlarge

Driver installed on the computer is Lexmark Universal V2 PS3 2.6.0.0.

User accounts are configured appropriately.

Recommended solution

Update the printer’s firmware with the appropriate PE Release codes for the following models:

Printer Model

PE Release Firmware Code

C74x

LHS30.CM2.P315.fullnet.fls

X74x

LHS30.NY.P315.fullnet.fls

X548

LHS30.VK.P315.fullnet.fls

X792

LHS30.MR.P315.fullnet.fls

X925

LHS30.HK.P315.fullnet.fls

X95x

LHS30.TQ.P315.fullnet.fls

MX812

LW30.TU.P328.fullnet.fls

Note: For MX812, ensure that the printer is also upgraded to the latest Engine code FDN.DN.E509.tusXXgre.updeng.fls, as well as with EC3 RIP for compatibility reasons.

NOTE: Please contact your next level of support or Lexmark Technical Support to obtain the firmware.

Still need help?

If you require additional assistance, please contact Lexmark Technical Support. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

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