Q. How long does a Bond Clean take?

A. Generally the clean will take between 3-8 hours per home. It depends on the condition of your property as every job has individual and unique requirements. 7STAR CLEAN offers a time schedule with all our jobs if you’re worried about the time.

Q. What if your cleaning is not up to the real estate agent or landlord’s standard?

A. We guarantee our clean for a full 5 days. If there is anything we’ve missed or not up to the agent or landlord’s standard, please let us know and we will come back out to the property and rectify it ASAP (normally within 24hours). So don’t stress over the worries of your bond, let 7STAR CLEAN’s professionals take care of that for you. That’s our Guarantee.

Q. What do I need to do before the cleaners arrive?

A. Please ensure that everything removed from the property before the proposed cleaning date unless it is furnished property.

Q. Do I need to leave the electricity on?

A. Yes. For best results, we will require the electricity on so please remember not to disconnect until we have performed the clean.

Q. I have to be at work on the day of the clean, can you still clean the property?

A. Yes. If you are happy to leave the keys somewhere safe, we can pick them up and leave them in the same spot upon completion. Please note we cannot be liable for the keys in these cases. You can leave them with your real estate agent and we will pick up and return (as long as the real estate is a reasonable distance from the property).

Q. What happens if something is damaged during the clean?

A. 7STAR CLEAN is fully insured for your peace of mind. Any damage caused by us will be repaired by a professional. Please note it is policy of ours that we do not clean damaged items. A note will be left with any areas we believe to be damaged

Q: Payment methods?

A: Preferred payment method is bank transfer or cash. Payment is made directly to our cleaning team in cash at the beginning of the service. For bank transfer customer will need to make a payment at least 3 days prior to the proposed clean date due to the time to clear. A tax invoive will be provided upon payment.