A prime location business center and 10000-square-foot spa and fitness center — with an indoor pool — attract our guests to the Palmer House Hilton which also charms with the classic French Baroque decor in its landmark lobby. Originally a Chicago business magnate's gift to his wife the historic Palmer House Hilton has operated continuously since 1873. Each of the 1639 rooms is equipped with Hilton's Serenity bedding and high thread-count linens. In-room high-speed internet access is available for an additional charge. Rooms feature work desks and mp3 alarm clocks. Take advantage of the wellness concierge and head to the three-level spa and fitness center for a customized workout or swim in the indoor pool or work hard in the on-site business center. Before heading to the hotel restaurant for some French and Italian fare you can sip some bubbly in the atmospheric lounge. The hotel has a gift shop beauty salon and concierge services. Self and valet parking are available for a fee. T

Exceptional - 5.0 out of 5

Disappointing - 2.0 out of 5

Carolyn Sat, 21 December 2013

In my opinion this room did not stand up to the Palmer House's reputation. I doubt that we will stay there in the future.

Liked: The room was nice and big and very clean. When we checked out we were asked about our stay and told the person checking us out about the situation and she took $20.00 off our bill.Disliked: We had reserved the room for 3 people. When we arrived, there was only 2 chairs to sit on and no sofa. Also, there was only 2 drinking glasses. When we retired for the night, we discovered that the toilet would not flush and almost overflowed. We had to call a plumber at 11:30p.m. to come up and take care of it. He did arrive and we thought it was taken care of, but the next morning when we were getting ready for the day, once again it would not flush. We ended up having to use the bathroom down in the lobby.

5

Exceptional - 5.0 out of 5

Steve B, Grand Rapids, MI Sun, 27 January 2013

Fantastic!

5

Exceptional - 5.0 out of 5

Stephen, Baron Sat, 26 January 2013

First class all the way! Employees were all gracious, kind and knowledgable. We will be back.

5

Exceptional - 5.0 out of 5

Shirley S-R, Allegan Sun, 19 February 2012

An overall great experience! Accommodations are lovely; food is great; easy in/easy out; parking, etc. However, they distinguish themselves for their customer service. Especially the doormen; bellboys; luggage storage; valet guys. Genuinely friendly and concerned. We loved them and would stay at the Palmer House many times again.

Liked: Rooms; food; near the theaters; customer service

5

Exceptional - 5.0 out of 5

Barrie, Springfield Sun, 19 February 2012

Superior hotel. No complaints at all. Room was very comfortable and clean. Will be back.