FAQs

If there's any part of the shutter purchasing process that you're unsure of, if you've questions about how to measure, or want to know more about our products, please contact us at any time. However, here are a few of the most typically asked questions.

How long do my shutters take?

Our Standard delivery shutters take between 9-10 weeks from your order confirmation phone call to arrive. If you order our Express Classic Poplar Shutters, they arrive 3-5 weeks from order confirmation. For more information visit our delivery information page.

Can you make my shutters any quicker?

We offer our Classic shutters as an Express Shutters Delivery option. This is approximately £100 per square metre additional to the price of the regular ranges. This enables you to get your shutters in 3-5 weeks.

Is there a delivery charge for my shutters?

Mainland UK, Northern Ireland, Scottish Islands & Highlands, shutter orders have a charge equivalent to 3% of the order value. There is a minimum charge of £15 and a maximum charge of £50 per delivery. For the Channel Islands the cost is £50 - £100, equivalent to 6% of the order value. We can ship to mainland Europe for an additional charge.

Do you offer any shutters made in the UK?

No. Put simply, the cost would be prohibitive to make a shutter of the quality of our range. We are focussed on delivering to our customers a Do It Yourself shutter option which is fantastic quality combined with great value. Unfortunately, a UK-made product wouldn't allow us to achieve this objective.

What happens if my shutters are damaged?

We will take care of that by way of new shutters or replacing any damaged parts. However, importantly, the number of times shutters arrive to our customers damaged is very low. All shutters are packed with excellent packaging which ensure they arrive safely.

What if I measure wrongly?

We prefer to focus on getting it right rather than worrying about what happens when things go wrong. However - it's a valid question! If there's error on your part, we will look at your situation on a case by case basis. We will work with you to find a solution to ensure your shutters can fit.

Fortunately, the number of occasions where this happens is very, very small. By calling every single customer who has ordered, we make sure any inaccuracies or potential problems are picked up before we go to manufacture.

How long is the guarantee on my shutters?

All shutter ranges come with a 3 year guarantee as standard.

Can you come and measure my windows for me if I pay extra?

No. We strip out the costs associated with offering a measure and installation service and pass those savings on to you. We have invested considerably in measure guides and video content which helps you through the process of ordering your shutters.

Can you give me a price for my shutters?

With pleasure! Why not check out our price quote calculator online which shows you the exact price for your shutters or call us directly with your approximate window sizes?

If you're still unsure about your windows, anything at all about your shutters or about Do It Yourself Shutters, make sure you call or email us. We're here to help, every step of the way.