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FAQ's

Qs: How do you ship your products?

ViroGen ships its products in plastic foam (polystyrene) containers with gel ice packs. Gel packs are kept at -20°C for at least 3 days prior to shipment and the polystyrene boxes are tightly sealed with tape. Tests have shown that products shipped under these conditions will stay at or below 4°C for more than 24 hours even if ice pack is not frozen upon receipt.

Qs: How stable are your products during shipment?

Testing of our products has shown that there is no difference in activity and/or stability for items shipped with gel ice packs or shipped on dry ice. Products show no appreciable deterioration of activity even after 4 days in transit. ViroGen recommends shipping of its antigens at 4°C, exposure to higher temperatures (over 10°C) during shipping does not pose any risk to the antigens. Shipping of antibodies is recommended to be between 4°C and 8°C. Proteins subjected to repeated freeze/thaw cycles may lose activity.

Qs: What are the storage conditions for your products once they have been received?

For each individual product please refer to the specification sheet for proper storage conditions.

Qs: What are your shipping rates?

ViroGen charges a flat rate of $50.00 per order for shipping and handling for all Domestic orders, and a flat rate of $105.00 USD for all International orders. Handling fee of $10 will be applied for customers who provide their own FedEx account.