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Call after call and still no serviceman

By Mel Schappert
Dixon

June 14, 2014

Seems to me that there is an epidemic of businessmen failing to take care of their customers.

Mr. Businessman: Yes, you – plumber, heating and air, electrician, store owner, landscaper, to handyman. If you wake up someday to find your business is failing, to what or where will you put the blame?

May I suggest that you look to yourself, as a failing manager of your business? Your failure to keep appointments, and sometimes just never showing up, is business you are passing by.

I cannot, using both hands, count up the number of times that I have waited for a return phone call or waited for a serviceman to keep and fulfill an appointment for repair or other services.

I wonder whether perhaps the cellphone, for one thing, is destroying your business. I have more than a few times talked to someone, and they do not even recall the conversation.

I think that your failure to stop what you are doing (driving or working) and make a note as to what you agreed to would be helpful.

Certainly better management could go a long way toward keeping you in the black. I do not think consumers or others should have to make repeated calls to get results.