Microsoft Dynamics CRM

It being a weekend I was just scouring all the latest news articles and posts around CRM and this post on Business 2 Community came to my attention as it highlights some of the keys point that make CRM a success in business.
Some organisation do make the mistake of believing that if they buy or subscribe to a CRM platform then they will have implemented great customer service. This idea is not exactly true, but they will be on the way to implementing great customer service as having the right software like Microsoft Dynamics CRM is a great starting point, along with a global provider like MyCRM.
Below are a number of key points that can help make CRM a success in any small, medium or enterprise organisation. Let’s look at these in more details and see why CRM software can be effectively managed in order to achieve the maximum results.
Tidy up the home page
As the area from which all tasks spring, it's important to ensure that the home page is clear and easy to navigate. If multiple clients are open at once, the name should appear somewhere on the title so it is easy to move around.
This enables an end user to quickly get access to the source of information about any one customer and a solution like Microsoft Dynamics is pre-configured to help define easy navigation.
Only open what is necessary
Keeping tabs open when they are not being regularly consulted is generally a bad idea. Keep the unnecessary tabs closed so you know exactly what you are looking at.
The new look and feel of a solution like Microsoft Dynamics CRM enables an end user to easily navigate the right information about a selected customer.
Always update everything
It is important to keep all prospects up to date. Not only will this ensure that you don't get lost in what you're doing, but it will also make it possible to pull completely accurate reports at any time.
Log all activities
It is important to make sure that all activities are logged so that the sales funnel can be accurately viewed. Whether it is a brief telephone exchange or an e-mail that was received, anyone looking at the folder should know exactly where the prospect is in the sales funnel.
Always ask questions
CRM software is usually quite flexible, so it is a good idea to ask if there are any settings that could be changed in order to make using the software easier. One minor change in terms of page structure could make the software a lot easier to use.
Source: Business 2 Community
To find out more about MyCRM please visit http://www.mycrmgroup.com/ and if you are already using Microsoft Dynamics then see the latest support offering here http://www.mycrmsupported.com
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

Firstly I need to define CLV as I have heard it called many things, but in principal this is where your organisation builds a loyal relationship between your customer and your brand.
I will take a look at a couple of key points and explain why the customer and CRM experience is so important. Research has proven that once a customer enjoys the experience of owning a product or working with a brand, a loyalty is formed and customer will return to make further purchases.
Customer lifetime value (CLV) is the term that we all use to measure a customer's satisfaction with a product; if their CLV is good, the customer will be loyal to the brand. Here's how a good CLV level be maintained.
Learning and acting on customer tendencies
One of the things that is evidently important is being able to have the ability to monitor and gauge how a customer will typically act regarding sales and this is a key part of the CRM process.
This is where a solution like Microsoft Dynamics CRM provided as a fully managed service from MyCRM can help. CLV can be increased by accurately gauging how customers will react and responding in a way that meets their needs. For example, if a customer always buys a product in the lead up to Christmas, he or she should be presented with the most promotion around that time of year. It is best to make a customer's experience as individualised as possible.
Tailoring, offers around previous buying patterns, will help highlight the right offers to returning customers and by using Microsoft Dynamics you can easily do this by recording all orders previously made.
A strong call to action and relevant information
One key thing to understand and do well is the ability to remain relevant to customers in the modern age. After all, they are constantly bombarded with messages from competitors. Surveys indicate that customers simply want their overall shopping experience to be improved. Customers should always know exactly where they need to go in order to complete the transaction. It is wise to maintain regular communication until the customer takes action, either to end the communication or moves to re-purchase.
Cross-selling
Cross-selling and upselling are not as prevalent as they once were, but they remain key ways to increase CLV. By upselling and cross-selling, the sales staff are able to remind customers just how many more options they have when purchasing from the company.
These methods are still considered a great asset in sales approach for bringing awareness to new service lines and new products.
Source: Business 2 Community
Social Awareness
More and more social media is becoming a centre point strategy within marketing and sales positioning. Customer will be looking for your brand on platform like Twitter and Facebook and by having a strong presence will increase CLV in the digital world we live.
To find out more about MyCRM please visit http://www.mycrmgroup.com/ and if you are already using Microsoft Dynamics then see the latest support offering here http://www.mycrmsupported.com
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

In previous weeks, we have explored the idea of customer relationship management and how it can be used in a positive way. Today, we're going to look at the other side of the coin: where people go wrong. Let's take a look at some of the biggest errors that people make when dealing with CRM software.
Not appealing to the mobile market
Customers all over the world now use their mobile devices to browse the web. This means that if your site is not optimised for mobile devices, you are likely to suffer from a serious loss in traffic. As a result, you won't be able to access invaluable CRM mobile data. It is not a smart move to ignore mobile and changes to the way we work in 2014.
Making things too complicated
Although we have discussed the sales funnel a few times, it is important to remember that although sales can sometimes be complicated, some customers simply show up with a desire to buy. On these occasions, it is important not to get in their way. Ensure that it is as easy as possible for customers to get what they want.
Ignoring evolution
If you operate a quality company and treat customers well, they will be loyal. However, they won't be loyal forever. It is vital to stay on top of how the marketplace changes. Be sure to treat loyal customers as well as the new ones or they might disappear somewhere along the line.
Shirking responsibility
CRM software will usually enable a team to work out exactly where the ball was dropped. It is important to ensure that the parties responsible for any problems are held accountable.
Source: Business 2 Community
The customer experience is key to your business and we all as business owners and as consumers are changing the way we shop and consume services, if you need help planning your CRM implementation in 2014 then contact MyCRM www.mycrmgroup.com for help advice and support
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

CRM is all about one thing: customers! It's therefore important to make sure that the relationships are managed in the most effective way.
One thing that is paramount to implementing a CRM project is that it is not just a software component for your business, in fact it is so much more, too much for one post but today I’m going to take a look at some of the specifics in terms of how the software can help
Building psychological profiling
Modern CRM software is capable of a great deal, and one of the most useful features is its ability to genuinely gain insight into how customers think when shopping. Some, for instance, might always do their shopping first thing in the morning. Others might prefer to wait until there is a sale. In obtaining this extra level of detail, it becomes possible to send customers promotions that automatically tick the boxes in terms of what they want.
With popular solutions like Microsoft Dynamics CRM from MyCRM creating the right profile and capturing data from social media or from your own web site can be quite straight forward.
Product specifics
Another key set of data that CRM can acquire is information about the products themselves. For example, a holiday firm would be able to find out which flight companies were most popular for which destinations and which hotels had the most rooms open at different times of the year. Again, this information is valuable in terms of improving sales.
But as you can see it’s not about the software but definition of data. An example would be a Super market loyalty card which tracks what as an individual you purchase, the CRM system which analyse the data and provide the best offers to you based on what you have previously purchased to the experience is tailored.
How should the relationship be managed?
It's also important to develop information on exactly how the customer wants the relationship to be sorted. Some customers might absolutely hate receiving calls and should be noted as such. Others might like to call the store before they place an online order. However they work through their sales, CRM software can provide the relevant information to help the process.
Source: Travolution
If you’re looking to increase business sales and customer support then visit MyCRM at www.MyCRMGroup.com I’m sure we can help.
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

This is a great follow on article from my original post about socialising your business, and as social media is becoming more of the norm in business I’ve taken this opportunity to highlight some further points of why social media is a get asset to business.
I’ve always promoted positively and discussed the importance of social media to the CRM process. It is inarguably one of the most crucial ways to engage customers. Here I’m looking at how it can be used to help generate warm leads for the sales team and how CRM software can help with the process.
It helps a company get to know a prospect
When used effectively, CRM software really can help a company to understand a potential customer through the extraction of relevant social media data. The company can monitor their online footprint. They can also follow and share the customer's content if they have any and share their own. This remains one of the most effective ways to build organic intimacy with potential clients.
Look at the buying cycle
Again, CRM software can be invaluable in terms of its ability to extract relevant data and analyse where in the buying cycle the customer currently is. If they've recently had a trigger event (such as relocating, hiring new staff, participating in a merger, etc.) then they are far more likely to be open to potential sales. Using social media, it is entirely possible to uncover this information and make use of it.
Deeper engagement
Where possible, social media should always be about asking questions and shortening the selling cycle. A company should be ready to share helpful, relevant content and offer genuine solutions to the problem. CRM software can help a company see when these sorts of questions are being asked.
Just a tool in the box or a strand to your bow
I’d also like to note that although MyCRM and I are an advocate of using Social media like Twitter and Facebook along with Linked in it should not be seen as the only solution and should be only part of the inbound and outbound marketing approach taken.
For more on this subject you can contact MyCRM here www.MyCRMGroup.com or review the source article Business 2 Community
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from

I recently picked up this interesting article on Information Age which relates broadly to the new age of CRM, but is it really a new age or are these just key points that every business in some way should be implementing.
Below I’ll cover some of the points as they are key to successful CRM and Sales.
One of the key points to overall sales success is ensuring that communications reach their fullest potential. Here I’m going to take a look at how communications can be improved and how CRM software can become part of the overall process.
Personalise things
It's vital to ensure that the modern customer feels like he or she is being catered to exclusively. Effectively targeting customers in a personalised way means that they are far more likely to invest due to the fact that they are being presented with products and services that suit them. The days of one advert going out to every single customer are long gone.
Ensure CRM is in place
CRM software and management systems in general are the standout tools in the modern sales world because they enable companies to manage and make use of a wide range of different data so they can ensure that the sales process is managed effectively. This can have a huge effect on the quality of communications, as it ensures that the customer never feels bombarded with information and only ever receives genuinely useful information.
Pay attention
Everyone has seen the images taken from social media of automatic "bot" accounts delivering irrelevant replies to legitimate questions from customers. It is vital to ensure that if a company does decide to invest in social communications, they really do take it seriously. CRM can help by providing a set of relevant data on the customer to ensure that the replies sent are both relevant and consistent with their previous communications with the company.
Source: The Information Age
If you need help with implementation or support for you Microsoft Dynamics CRM please visit www.mycrmsupported.com
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

I found this article recently and it reignited thoughts around questions I have been asked so many times through my CRM career. Business owners that don’t understand or have a tainted view of what a CRM system is always ask why they need it and this article on Destination CRM covers some very good points.
But as I always say, CRM is a much bigger picture and as an organisation you must think about what the end goal or process is as CRM software is great for holding all the information but what is it you really want to achieve.
Let’s look at some examples of how CRM can be used to improve business activity:-
Marketing:
As a business you probably going to want to do some targeted and tracked email marketing, with MyCRM you can do this with integrated eCampaign directly against your data in a single system.
Customer Service
You may as a business want to run Surveys to see how you rate or what your customs are thinking at any one time and these are all CRM activities.
Events
If you an organisation that is running events then a CRM system for you should include MAPS to segment data by region and give visualisation on how to select the best invitees, and you need to make sure that the solution come with an event management tool built in, with MyCRM you can go this with tailored solutions.
It is important to ensure that anyone investing in a new CRM system takes the time to get the right one. We've previously looked at some of the main reasons to choose a particular set, but today we're going to look at how different businesses should consider the various options.
Cloud or non-cloud?
In the days of effective cloud file sharing, it's vital to consider whether or not this type of technology is going to form an important part of your CRM solution. For some companies, it may be possible to make use of an entirely on-premises CRM system that can't be accessed elsewhere. This can also be valuable for those who want to obtain total control by paying a little bit more upfront. However, start-ups with slightly lower budgets might consider it more sensible to take the cloud-based approach.
Users
It's also extremely important to take into account the number of day-to-day users who will be operating the software. The cloud-based programs allow for increased flexibility within this number, which makes them ideal for start-ups where employment is typically a bit more fluid. Larger companies should, of course, look at the merits of buying an overall license.
How will it integrate?
CRM is an excellent investment, but it's important to make sure that it will fully integrate with any existing software and data that the company already possesses. Any firm investing in CRM needs to make sure that their new software can take advantage of the customer information that they already have in place.
Source: DestinationCRM
If you’re looking to extend you Microsoft Dynamics CRM capability or just need to understand more then visit us here www.mycrmgroup.com
If you need help with support then MyCRM offers a range of pre-packaged support options on a monthly subscription. http://mycrmgroup.com/support.aspx
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

One of the keys to CRM success is using the software in combination with other marketing and sales techniques. I recently found a good article that describes content marketing with in a business and this made we think about all the avenues of content that is used by MyCRM to build awareness and Brand.
The article on CMS Wire cover content and keeping users engaged which is fantastic but there is also video and social media posts to consider.
The key points below cover some to the topic areas that are important when creating and reviewing content used in your organisations Marketing approach.
Post-sale engagement
One of the keys to building up a detailed CRM profile on customers is to continue to develop the relationship after the sale. This is especially useful with first-time customers. Content marketing is a great way to keep customers informed about new products and when combined with CRM software, it can lead to a detailed and genuinely useful set of data on them.
Creating expertise
One of the keys to any sale is trust, and content marketing remains a very effective way of building that trust. By showing customers and potential customers that your company is a genuine expert in the field, you are more likely to inspire them to get in touch. This means that you'll have their contact details on record, allowing the CRM software process to work its magic.
Attracting attention
One of the key parts of the CRM process as well as the sales process in general is actually getting customers to sign up in some way, so you want to have at least one contact address or number on record. However, they are not going to sign up for no reason; effective content marketing is a great way to really wow the customer and grab their attention. It is then that the real sales process can begin.
Source: CMS Wire
To understand more about how an integrated mail marketing CRM system can help your business then please visit www.mycrmhosted.com
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

Running a small business is not easy; a fact that rapidly becomes apparent to anyone taking those first tentative steps into the world of commerce. The product or service has to be right and if the enterprise is to succeed, customer service has to be top quality.
The advent of modern technology has made starting a business easier in some respects. Using the internet and social media it is now possible to quickly gain exposure for a new enterprise, promoting it at a lower cost and much more effectively than in the days of the old advertising techniques. Interaction with and relationship management of customers has also been made easier using modern technology. Knowing how to use these new tools is essential if a business is to thrive in the online world.
Online shopping removes the traditional trader/customer interaction. Trading in a digital marketplace such businesses never meet their clients, as a result customer relationship management (CRM) software has grown in importance, with Cloud based systems growing in popularity.
Such software and automated systems can cope very well with the customer relationship side of running an online business. These systems manage a customer base by tracking and organising it, allowing the user to grow the customer base and hopefully the business.
CRM tools are particularly useful to small business owners as they provide the means to greatly improve an eCommerce store. Customer feedback and tracking of accounts forms one important element of such software. Clients can access advice, make delivery enquiries or complain more easily than ever before, something that most online customers regard as essential. Ignored customer emails to a company can do great harm to its reputation. With access to social media now so common among internet users a customer’s displeasure can immediately be transmitted to the world using Twitter, Facebook, etc. The use of CRM systems can help to avoid such calamities, thereby protecting the integrity and the good name of an online business.
As we see continued growth in global economies new and intuitive business are beginning to spring up and these new types of businesses are looking for intuitive technology that is easy on easy off and cost effective.
Using a supplier Like MyCRM for your own business needs and requirements is a sensible approach as there is no long term contracts, integrations and email marketing can be built into the monthly user price and all the hardware and software licences are taken care of.
To find out more about MyCRM Hosted Services please visit http://www.mycrmhosted.com
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.

When choosing between different CRM systems, there are a number of key decisions that a business needs to make. Today, we're going to take a look at what we consider the most important considerations.
Users vs. non-users
CRM software can be invaluable to a number of different departments, including sales, marketing and customer service. This means it is a good idea to double-check just how many people are going to actually use it. This can affect which software is chosen, as some packages may be more expensive when required to serve a large number of staff. Licensing could also be an issue.
Connectivity
It is also important to take a look at how well the software in question will integrate. Does the company have different connectivity issues with different departments? Can a particular batch of software facilitate connections with all of the departments, and can it do so seamlessly?
Are you including social marketing?
Social media marketing can be an extremely effective method for building detailed profiles of customers. However, it is not necessarily the right approach for every company. For those that do want to make use of social marketing, it is important to make sure that their CRM is able to link up with social media accounts and can relay all of that information to different accounts.
Your place or mine?
Do you want to take control of the software or just subscribe to an online service, many technology article talk about clouds and online services, but if you not the kind of business that has the opportunity of an internal IT department then go cloud and find a solution provider like MyCRM.
Do you go for mobile?
Finally, it is a good idea to make sure that mobile connectivity is included within the software. If you are targeting the mobile device market, then the CRM also needs to target it.
Why MyCRM
Many needles one CRM haystack.
After spending just over 15 years working in the CRM advisory and technology space, experience allows me to bare reference on what is good and what is not so good. Ass a CRM provider in 2014 and as a Company MyCRM would only recommend Microsoft Dynamics CRM as a cost effective fit for purpose generic business platform that can empower business owners to not only manage customer relationships but drive sales and manage marketing in an effective and pro-active manner.
Source: Business 2 Community
About MyCRM
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.