FAQ

Refunds will be issued on a case by case review, we have a 7 days policy for all refund requests
to be submitted. Immediate

will be given under these circumstances:

The barber has been unprofessional when providing his/her service.

If the barber is unable to make an appointment and Kwikuts is unable to provide an alternative
barber.

If an appointment is cancelled by the customer within 10 minutes, a full refund will
be made. Any cancellations later than 10 minutes will incur a 50% cancellation fee.

Lateness Policy:

If a barber has arrived on time to his/her appointment, however is waiting longer than
10 minutes for response from the patient. The barber will hold the right to cancel
their appointment and the customer will incur a 25% surcharge.

In the event the barber is running late due to unforeseen circumstances, someone from
the customer service team will update you of their ETA.

My Barber was unprofessional:

If you find your barber has acted in an inappropriate manner or has not delivered the
service as expected, you have the rights to raise a complaint with us by contacting
the customer service team. Any serious allegations will result in the suspension
of the barber until further notice. All complaints will follow our complaints procedure.

How can I pay:

We take the following methods of payments which are all available via our app:

Card payments (VISA, MASTERCARD, AMERICAN EXPRESS)

Apple pay

Android Pay

Promo Codes & Credits:

Kwikuts will have special offers on for their valued customers, which will allow customers
promotional codes to enter into the app.
Some examples are:

First Time Users

Refer a friend

I have an unknown charge:

Any unknown charges should be raised to the customer service team, we will then investigate
the charges and raise any technical glitches with our IT department. Any unexpected charges
will be fully refunded.

How long are the appointments?

All appointments are 30 minutes in length, if additional time is required, every 10 minutes
will incur a £5.00 charge

When and where can I request a visit?

We currently operate in London, covering all areas within the M25. However, if you do have
a visit outside of our coverage zone, we may be able to deliver a barber to you. Please
call the customer service team to enquire further.