L.O.1. Explore how communication skills are used in health and social care settings 1.1 Apply relevant theories of communication to health and social care contextsAccording to George Gerbner,he describes the three main branches of communication studies as; 1.”semiotics” The study of signs and symbols and how they combine to convey meaning in different social contexts,This branch is mainly concerned with how verbal,non verbal and aural signs and symbols combine to create messages. 2.Media effects the study of behaviour and interaction through exposure to messages,It emphasizes measuring,explaining and predicting communication effects on knowledge,perceptions,beliefs,attitudes and public opinion,It is strongly influenced by scientific methods from the fields of psychology and social psychology. 3.Message production is the study of the large-scale organization through social institutions and system,example; mass media,political organisation,government and advocacy groups. ,Their history, regulations,policy making impact,It is strongly influenced by scientific methods from the fields of sociology but also by the methods of political science and public affair. According to Abraham Maslows humanistic theory of learning,learning contributes to psychological health. The goals of learning includes discovery of ones vocation or destiny;knowledge of values;realization of life as precious;acquisition of peak experiences; senses of accomplishment;satisfaction of psychological needs;awareness of beauty and wonder of life;impulse control;developing choice and grappling with critical existential problems of life. Applying Abraham Maslows Hierarchy of needs in The Care Home Setting,service users needs should be met like; Freedom of abuse and neglect from the care workers and ensuring them adequate food and shelter;Free from any kind of discrimination,risks and danger to be able to feel safe;Ability to trust their care workers and receive effective communication;Respect for their rights,dignity,privacy and diversity;Helping them take control of their own lives in order to develop their full potential and reach their goal. According to John B. Watson, Behaviours can be measured,trained and changed. It also acquired through conditioning which occurs through interaction with the environment. All of our sensory work, memory work,attention,etc,are part of definite modes of behaviour. In a Care Home Setting, it explains why we need to separate service users with an agitative behaviour from a noisy environment where other service users are happily participating in a physical activities,to prevent his/her agitation to aggression which can be potentially harm to the other individuals,care workers needs to take the service user to a quiet place to settle down. Sometimes moody behaviours are the service users way to communicate what they feel so its very important on the part on the care workers to be very observant on service users mood change and act accordingly According to Sigmund Freud's outline of psychoanalysis(1940),He compared the human mind to an iceberg in order to describe the structure of personality. The small portion of the iceberg that lies above the water represents the conscious mind,or all the thoughts,feelings,and desires that you are fully aware of. This is the aspect of our mental processing than we can think and talk about rationally. A part of this includes our memory,which is not always part of consciousness but can be retrieved easily at any time and can be brought into awareness which is called preconscious. The massive below the surface represents our unconscious mind,The reservoir of feelings,thoughts,urges and memories that outside of our conscious awareness. Most of the contents of the unconscious are unacceptable or unpleasant,such as feelings of pain,anxiety or conflict. According to Freud, the consciousness continues to influence behaviour and experience,even though we are unaware of these underlying influences....

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...﻿Introduction to Communication in Health & SocialCare or Children’s and Young People’s Settings
Learning Outcomes
1.1 Understand why communication is important in the work setting
Effective communication is needed to motivate people and build relationships in Health & SocialCare setting.
1.2 Be able to meet the communication needs and language needs, wishes and preferences of individuals
Asking whether they or relatives have a particular language need/communication need
Reading reports and notes about service user that provide information on speech/language issues, learning difficulties, disabilities – hearing or visual impairment or physical condition – stroke/cleft palate, that may affect their ability to communicate.
Being aware that an individual’s culture, ethnicity and nationality effect their language preferences and needs.
Observe people who use your setting to see how they use their communication and language skills.
Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs.
1.3 Be able to reduce barriers to communication
Environmental factors – noise, poor lighting can...

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ASSIGNMENT 1
EXPLORE COMMUNICATION SKILLS & THE VARIOUS FACTORS WHICH INFLUENCE THE COMMUNICATION PROCESS
UNIT 1: COMMUNICATING IN HEALTH AND SOCIALCARE ORGANISATIONS
CATHERINE CARLIN
Contents
Introduction 3
1.1 4
1.3 8
1.4 9
2.1 12
Conclusion 14
Introduction
In this assignment the writer is going to focus on how communication is important in health andsocialcare settings. In the first section of the assignment the writer will explore in detail what communication is, the methods of communication that are used in health and socialcare settings and a communication theory that is relevant to health and socialcare. The writer will also identify potential barriers to effective communication that may arise within a health and socialcare setting and explore how these barriers may be overcome. Following this section of the assignment the writer will review at least one strategy that is used to support people with specific communication needs and analyse the benefits to service users of using these strategies and make recommendations for healthcare workers. In the final section of the assignment the writer...

...Williams College
Communication in health and SocialCare
Name: Deshan Weerasinghe
Student ID: D0113P16004
Table of Content
Content Page
Introduction 2
1.1 Apply relevant theories of communication to health and socialcare contexts 3
1.2 Use communication skills in health andsocialcare context 4
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and socialcare settings 5
1.4 Analyze the use of strategies to support users of health and socialcare services with specific communication needs. 6
2.1 Explain how the communication process is influenced by values and cultural factors 6
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and socialcare 7
2.3 Analyze the effectiveness of organizational systems and policies in promoting good practice in communication 8
2.4 Suggest ways of improving the communication process in a health and social...

...Promote communication in health and socialcare settings.
Introduction. Within this assignment I will describe the importance of communication in working with service users. To do this I will answer the following criteria. (1.1). Identify the different reasons people communicate. (1.2). Explain how communication affects relationships in work settings. (2.2). Describe the factors to consider when promoting effective communication. (3.1). Explain how people from different backgrounds may use and/or interpret communication methods in different ways. (3.2). Identify barriers to effective communication....

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CU1530 Promote Communication in Health, SocialCare
1.1
People communicate for all types of different reasons, we communicate to express a need or desire, to share ideas and information, to reassure, to express feelings, socialise, to share an experience, all essential for building and maintaining relationships.
1.2
Communication in the workplace is an essential tool we use to meet the needs of individuals with ABI/LD, great communication skills are integral to the role of a support worker. Support workers need to form trust worthy relationships with family members and the staff team, this maintains the high standards of support/care we provide, delivering a continuity of care. This level of trust ensures any health and safety or safeguarding issues are flagged and reported. As a support worker I must ensure I communicate effectively with service users giving them informed choices whilst making sure they have been given enough time to consider the options and choices available to them.
2.1
In my role, communication is the key to establishing a relationship with my service users and understanding the needs and desires, I need to communicate clearly and slowly, using positive body language and gestures.
2.2
Listening is also an important factor being able to understand and be understood is vital when communicating in the...

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Healthcare Communication
HCS/320 Healthcare Communication Strategies
January 28th, 2013
Healthcare CommunicationCommunication is the process that connects members to one another and enables them to work interdependently. (Northhouse and Northhouse, 1998, p.195). Communication is ongoing. It can be verbal or nonverbal. In the health field the way nurses communicate with patients will determine how the patient recovers. A patient who feels cared for by his or her nurse is willing to do what the nurse asks because they trusts what she says is true, and will be more willing to participate with treatment. The patient who is distrusting of their nurse will not be compliant or may not take part in self-care. Nurses communicate each day with patients and coworkers. Building effective communication skills in the healthcare industry can lead to optimal outcomes. The first step to communication is to determine what the message to be conveyed is and put it in a...

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Effective communication in health and socialcare
Different forms of communication are effective in a health centre. These different forms are used in different situations and are most effective for what they are used for.
One to one communication- a form of one to one communication could be a GP giving test results back to a patient. This is effective because it ensures the patient is getting the correct information straight from the GP. It is private in a one to one environment so there are fewer distractions which would mean the information could not get miscommunicated.
Group communication- a form of group communication would be ante natal classes at a health centre. This form of communication is more effective than having one to ones with each person because it saves time and resources. It is effective for the patients because they get to share their experiences and ask different questions to the group. They are all in the same situation so the information you would give one of them would apply to all.
Informal communication- a form of informal communication could be in the receptionists’ area at a health centre. This is effective because it is welcoming for the patients to come in and talk to a friendly person. This makes them feel more at ease about...

...choice of food and drink.
1.4 Describe how and when to seek additional guidance about an individual,s choice of food and drink.
It is important to give people some choice in the food thay eat. This will make mealtimes more enjoyable. Just imagine being unable to prepare meals for myself and having to sit down day after day to eat boring, unappetising or badly cooked food.
Choice should be offered in the type of food, he way it is cooked and the quantity of food that is provided. It may also be helpful, if possible, to vary the times at which food is provided, so that people can choose the tome at which they wish to eat rather than having to fit in with the arrangements of their care setting. Of course, this is not easy as there are always considerations about staffing and running any care facility.
Knowing the types of food and drink a person likes will help to build a trusting relationship. Some people choose not to eat meat because of their concern for animals. Some people have foods that they just do not like. Some people choose not to eat certain food because of religious easons. People from some groups will only eat food that has been prepared in certain ways depending on their religions laws.
It is important to know what a healty and balanced diet is encouranging people to make suitable choices about what they eat is a very important part of supporting them. Some people may need to have a special diet for medical...