According to the Surado website, if you have not entered information into your Surado Smart Home Manager 3.0 program previously, you can simply uninstall and reinstall the software. This will allow you to create new login credentials, however, it will remove any information you entered into the program in the past.

If you have previously entered information into the program, and reinstalling is not a possibility, you must contact Surado Technical Support at their website, http://www.smarthomemanager.com/

I hope this has helped you. Have a good evening, and don't forget to rate this solution! :)

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Same thing here. Apparently the company is out-of-business. None of their 800/866/877 numbers are working, the program directs to a website that is not active, and the program doesn't allow opening if one is not able to register the program.

If you forget your password and can't log in, there is a administrator account which is visible when you log in in safe mode. just press F8 function key repeatedly when the computer boots up and it will prompt you to a number of accounts. Just log in to administrator account, go to control panel, user accounts and go to your account name and click remove password. You can now restart your computer and never worry about your password account.Hope this helps.

I just purchased on 8th of August with my order # 11033134 & customer # 42037456. My name is Anthony O. Ansah, I went to register my 3Darchitect Home design deluxe version 10. I filled all the info I am supposed to filled but I can't submit. It is giving me an error and I can't get pass that form.
Please, call me at 401-359-9935. I am using an Apple Mac. please respond. My regards from Anthony.

If you have lost the product key to your genuine software, and you have previously registered the software or have a proof of purchase, contact the software manufacturer and they will provide you with a new product key.

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