The Monzo Transparency Dashboard

We're focused on solving problems, rather than selling financial products.
We want to make the world a better place and change people's lives through
Monzo and we think the best way to do that is by being as open as possible.

Community

Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love, through our forum, Slack channels, on social media and at events in-person.

Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love, through our forum, Slack channels, on social media and at events in-person.

At any time, you can visit our public status page which shows live details of our system's status and details of any issues that might impact your use of the Monzo card or app. Any serious issues also feed into the Monzo app and appear at the top for everyone to see.

At any time, you can visit our public status page which shows live details of our system's status and details of any issues that might impact your use of the Monzo card or app. Any serious issues also feed into the Monzo app and appear at the top for everyone to see.

If you become aware of any risk, malpractice or wrongdoing that is in the public interest to know, you can report it to us through help@monzo.com. If we don’t address this to your satisfaction, please follow the FCA whistleblowing procedures.

If you have a complaint the best way is to contact us and we'll normally be able to sort out the issue. If you complain to us and you are not happy with the resolution you can refer your complaint to the Financial Ombudsman Service.

If you become aware of any risk, malpractice or wrongdoing that is in the public interest to know, you can report it to us through help@monzo.com. If we don’t address this to your satisfaction, please follow the FCA whistleblowing procedures.

If you have a complaint the best way is to contact us and we'll normally be able to sort out the issue. If you complain to us and you are not happy with the resolution you can refer your complaint to the Financial Ombudsman Service.

Monzo Bank Limited is a company registered in England and Wales (No. 09446231). Monzo
Bank Ltd is authorised by the Prudential Regulation Authority (PRA) and regulated
by the Financial Conduct Authority and the PRA. Our Financial Services Register
number is 730427.