Both ways are pretty involved, and are not something one can do while talking to a client who has just called in for help (and it also costs per minute, the method I'm using).

I'd love to have you Techsmith gurus figure out how to hack into the operating system so that Ican record everything that I hear in my headphones. Ideally, it would record sounds my side makes on one track, and sounds the other side makes on a different track. Better still (shooting for the Sun) left and right track for both.

It might be that Webex and Skype just don't want you recording their audio and so lock it down hard.

Recording Webex is dead simple. But, getting the recording into a usable format is very slow, and the only format available (outside of their proprietary format) is WMV, which is seriously bloated and yet another slow conversion.

Surely you could recruit some hacktastic person to do that? She'd be worth her weight in gold!

this is actually easy to do.... use Camtasia Recorder, which installs when you install Camtasia... it works great... just tell it to record system audio and it will.... granted that both you and your client's voices are on the same track, but other than this it does all that you ask... I also use Join.me and GoToMeeting, which have recording tools built in... you can bring those recordings into Camtasia and edit as needed.

What prompted this re-post (and riposte) was a client just called and I recorded the Webex screen using Camtasia while walking them through their trouble. Camtasia recorded my voice, but not the voice of the client-which I was hearing in my headphones along with my own voice (I had forgotten to turn on the Skype recording software).

I'm checking out both Dustin Smith's suggestion (believe I've tried that) and installing Voicemeter presently. How pathetic I get excited about software! Actually, given my perception of the state of the world, having a cool system is a pretty good high.

Bruce I have used Voicemeter in the past and it worked great once setup. So Jack and the others have made great suggestions here in my opinion. You can find plenty of videos for that on YouTube. It is a great route to go for less money too. I do some podcasting and recordings and use my Mackie Mixer Board and Digital Recorder or a USB Audio Interface with multi track Channels for separating audio from my old podcast days of using the Mix Minus Setup. Several ways both expensive and inepensive to accomplish what you are doing but I would try the VoiceMeter as it always did a nice job for me in the past.

It is nice to see all the feedback and suggestions on your question and look forward to hearing how it turns out. Thanks for posting and have a great day/night.

Will test the voicemeeter/banana route, since adding system sounds in general may get you a lot of unwanted noise. For our larger productions we use an USB 8channel mixer, adding externals through Skype and an extra PC/soundcard.

As a test if you open a YouTube video, set Camtasia Recorder to record both the System Audio and the Microphone, then record a video, do you get both System Audio and the Microphone Audio in the Studio after recording (this is the expected behavior). It is entirely possible (and plausible) that WebEx is preventing the use of HDCP-compliant recording technologies in an effort to force users into using their formats.

There are certainly a few options here that others have mentioned that you might want to look into, though I am curious, have you opened a support ticket on the subject to see what our Support team makes of the situation?

Well, there is egg on my face (and lost hours to account for!)Seems it was a PEBCAK issue all along.

I followed Robert Rofficial's suggestion to open a ticket with tech support, who then asked a few questions and put me on the straight and narrow (thank you Mike S)

I needed to align audio settings for Webex, Camtasia, and my system. This is the setup that got it working for me: nothing besides clicking the correct buttons so they all pointed to the same device (actually, I don't think the microphone has to match).

What did I have different? I had my system "Playbeck" out of the speaker, not out of the headphones.Just changed it to the same as Camtasia setting and I got two channels recorded, which is good because the Webex volume is less than my voice and so needs to be boosted.

Serious palm to forehead time here.

Now, if I can just figure out how to have Voicemeeter combine my headset and my speakerphone, then set Camtasia to that "device", I won't have to jigger anything from my normal setup [and I'll send those capable folks at Voicemeeter some money, because I believe in paying for shareware that I use]

You can try contacting the kind people off of the website for VoiceMeter as they are pretty helpful and there are also a lot of YouTube Videos to show how some of these steps work. Thanks for posting back what you found out in case any other users have the same issue or question. I know I appreciate seeing the feedback whether it be good or bad just to know if a problem was solved/resolved or not.