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This site uses cookies and other tracking technologies to make possible your usage of the website, assist with navigation and your ability to provide feedback, analyze your use of our products and services, assist with our promotional and marketing efforts, and provide better user experience.

Give the gift of Portland Japanese Garden. Our gift cards may be used for Garden admission, events, donations, memberships, at the Gift Shop both online and onsite and at the Umami Cafe. Available in select denominations online or for any amount when purchased at the Garden or by calling us at 503-223-5055.

Note: Gift cards are not available for same-day use. Gift cards are mailed free to the address indicated.

HOSTED ECOMMERCE SITE TERMS OF SERVICE

V11.7.33

The operator of this site (“Operator”) has built this site with TAM Intelliware, a division of Lode Data Systems, Inc. (“LDS”). As host of the site, LDS will have access to personal data and information that is collected by or provided to the site. LDS will manage all such data according to its Privacy Policy in order to protect the privacy of your information, and LDS provides access to the site according to its Terms of Service. By using the site, you accept and agree to be bound and abide by our Terms of Service and our Privacy Policy. If you do not agree, please do not access or use the site.

The content of the site is provided by Operator, and any purchase, agreement, communication, or other transaction you engage in via the site is solely between you and Operator. LDS is not responsible for the delivery or quality of any goods or services sold or advertised through this site. Any opinions or views expressed on this site do not necessarily reflect those of LDS, and LDS does not review, verify, endorse, or otherwise vouch for the content of this site, nor is LDS in any way responsible for the content of this site. LDS WILL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR OTHER CLAIM ARISING AS A RESULT OF YOUR USE OF THIS SITE. LDS AND ITS LICENSORS DISCLAIM ANY WARRANTY OF TITLE OR ANY OTHER WARRANTIES FOR ANY OF OPERATOR’S OFFERING(S) OR ANY THIRD PARTY PRODUCT(S). Please see the Terms of Service for additional limitations and exclusions.

Privacy Policy

Contact Us

This online privacy policy applies only to information collected through store.japanesegarden.com and not to information collected offline or through japanesegarden.com. By using store.japanesegarden.com, you consent to our Conditions of Use and this Privacy Policy. Changes to our Privacy Policy will be posted on this page.

What information do we collect?

We collect information from you when you create an account on our site, place an order, subscribe to our Garden newsletter, or fill out a form. When ordering or registering on our site, you will be asked to enter your name, e-mail address, mailing address, phone number, Garden Member number, or credit card information.

What do we use your information for?

The information we collect from you may be used only in the processing of your transaction and may include additional contact by email or phone for this purpose. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of fulfilling the nature of your order.

How do we protect your information?

This website uses HyperText Transfer Protocol Secure (HTTPS) to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL/TLS) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private billing information will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. Cookies are used on store.japanesegarden.com to record and process the items in your shopping cart and compile aggregate data about site traffic and interaction so that we can offer better site experiences and tools in the future.

Do we disclose or sell your information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Security

SecurityPolicy

Security

Tamretail.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com.

Tamretail no longer supports the version 3.0 SSL protocol as of November 6, 2014.
Please review your browser version to ensure it supports the latest secure protocols.

Access to all of our users' information is restricted. Tamretail.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at webmaster@Tamretail.com, or call toll free 1-800-390-1119, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All Tamretail.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, Tamretail.com employees are notified and/or reminded about the importance of privacy, and what they can do to ensure that customers' information remains protected at all times.

If you have any questions or concerns about Tamretail.com's security practices, you can send us an email at service@Tamretail.com.

Special Offers

Our special offers are sent only to customers who grant Tamretail.com permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Tamretail.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving Tamretail.com special offers and related news, Tamretail.com provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking here to unsubscribe or by un-checking the "permission to send" field when processing their orders. They may also send e-mails to webmaster@Tamretail.com with a request to be removed. Finally, they may use the link provided in all Tamretail.com communications to automatically unsubscribe.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have opted out of receiving communications from Tamretail.com, you will still be able to view news of policy changes at www.Tamretail.com. Otherwise, you may e-mail us at webmaster@Tamretail.com or call us toll free at (800) 390-1119 to ask our customer service department about changes and updates.

Last Update

Address

Tamretail.com
10609 West 159th Street
Orland Park, IL 60467

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Shipping and Return Policy

ShipReturnPolicy

Return Policy

Overall Return Guidelines

These are Tam Retail's Overall Return Guidelines applicable only to products purchased by you directly from the Tam Retail website. All returns must meet the overall guidelines in order for the individual return policy to apply.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Tam Retail Customer Service through any of the methods provided at https://help.Tam Retail.com/contactus.

Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees

All products that are new with the retail packaging never opened can be returned to Tam Retail within 30 days regardless of the individual return policy.

Products that are received by Tam Retail in any of the following conditions are not eligible for return and may be rejected:

Any product not purchased from Tam Retail

Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection)

Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines

Any product from which the UPC code has been removed from its packaging

Any product that exhibits physical damage

If you received your product damaged, please read our article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

Replacement Only Return Policy

Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. You can create your return online here.

This is our Replacement Only Return Policy. Items covered by this policy (those products for which Tam Retail states "This item may be returned for a replacement within 30 days only") must be returned to Tam Retail within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which Tam Retail states "This item cannot be returned for a replacement or refund") cannot be returned to Tam Retail.These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase. A list of manufacturers by name and contact phone number can be located here.