The Office of Academic Affairs, Enrollment Administration / Student Financial Assistance is recruiting for a Financial Aid Counselor or a Senior Financial Aid Counselor. The selected candidate will serve as the point person for financial aid for one or more of the seven (7) professional schools at the University of Maryland, Baltimore (UMB). The Counselor practices counseling and decision-making with principles that are sensitive to the challenges of students in their assigned cohort, while adhering to the U.S. Department of Education and University Student Financial Assistance & Enrollment Services Policies and Procedures.

Applicants will be considered for either a Financial Aid Counselor or Senior Financial Aid Counselor level depending on education and experience.

Benefits Information

UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.

Financial Aid Counselor Essential Functions:

Provides financial aid counseling to students and their parents. Counseling responsibilities include advising on financial literacy, realistic goal setting for borrowing as well as providing individual entrance and exit counseling for students who request this service.

Participates in school orientation programs.

Follows established policy and procedures for awarding recouped scholarship funds during the fall and spring term.

Reviews requests for budget increases and makes recommendations to the management on behalf of the student.

Completes processing of financial aid request from students including but not limited to federal verification and federal loan processing.

Ensures financial aid data is processed accurately and students accept the funds they are eligible to receive.

Assists with adjustments to students’ federal work-study awards.

Performs other related duties as assigned

Senior Financial Aid Counselor Essential Functions:

Provides leadership and counseling to students, families, and the University community. Counseling responsibilities include advising on financial literacy, realistic goal setting for borrowing as well as providing individual entrance and exit counseling for students who request this service.

Serves as a team leader for the Financial Aid Counselors and works with senior management to identify training needs and process improvement.

Responsible for orienting and training others, and assigning and reviewing their work. May also be responsible for acting in a “lead” or “senior” capacity over other financial aid counselors

Assist the leadership team in monitoring and adjusting financial aid in excess of financial need

Analyzes workflow and various processes relating to financial aid packaging and awarding

Assists in the annual review and revision of departments Policies and Procedures Manual

Participates in activities relating to the federal verification process

Participates in school orientation programs and outreach events

Serves as point person for federal exit counseling and delinquent borrowers follow up

Follows established policy and procedures for awarding recouped scholarship funds during the fall and spring term.

Reviews requests for budget increases and makes recommendations to the management on behalf of the student. Completes processing of financial aid requests from students including but not limited to federal verification and federal loan processing. May assist in federal work study.

Evaluates financial aid applications and determines amount/configuration of aid packages for students ensuring the University is in compliance with state, federal, and institutional policies governing financial aid.

Ensures financial aid data is processed accurately and students accept the funds they are eligible to

receive.

Perform other related duties as assigned.

Qualifications

Financial Aid Counselor Qualifications:

Education: Bachelor’s degree in a related field of study.

Experience:One (1) year of experience in higher education administration preferably in student/academic service. Prior direct experience in a financial aid office is preferred.

Other: Equivalent combination of education and experience may be considered.

Senior Financial Aid Counselor Qualifications:

Education: Bachelor’s degree in a related field of study.

Experience: Minimum of three (3) years of experience in a financial aid office.

Other: Equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

Current knowledge of Title IV and Title VII financial aid programs. Knowledge of how state programs integrate with federal and institutional funding.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy

The University of Maryland, Baltimore County (UMBC) is seeking a Director for the Office of Financial Aid and Scholarships.Reporting to the Vice Provost for Enrollment Management and Planning, the Director of Financial Aid and Scholarships is a collaborative expert and key member of the enrollment management team. Working in collaboration with key leaders in Enrollment Management, Academic Affairs, Institutional Advancement, Institutional Research, Finance and Student Business Services, the Director provides leadership and support in developing, employing and analyzing strategy to maximize use of need-based aid and merit aid in supporting institutional enrollment goals. The Director of Financial Aid and Scholarships provides management oversight to all matters related to financial aid including administering all federal, state, and institutional student financial aid policies and procedures, managing $126 million dollars of financial aid and scholarship funds, preparing all federal, state, and institutional reports pertaining to aid/scholarships, and serving as liaison to state and federal funding agencies. The Director oversees the development and delivery of institutional financial literacy efforts.

Additionally, the Director of Financial Aid and Scholarships leads a staff of 18 professionals and collaborates with many internal stakeholders to develop and implement a welcoming, student-centered process balancing technology with efficient and professional service. The Director assists in counseling students and parents regarding financial aid.

In addition, we are seeking candidates who exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, change agents, dynamic, universal (far-reaching), forward thinking, strategic and collaborative.

The successful candidate will possess at least a bachelor’s degree, with a minimum of seven years supervisory level experience in financial aid and will demonstrate a progression of increased professional responsibility and leadership. Additionally, a strong background in student financial aid administration (need-based and merit) and a solid understanding of federal and state financial aid regulations, policies and procedures is required. The successful candidate will have the ability to evaluate and assess systems, facilitate change processes, possess a vision for strengthening processes, and make effective use of technology to improve systems and delivery of services.

Preferred qualifications include a master’s degree, extensive background in managing technology-based operations and projects in a college/university setting, experience in a PeopleSoft environment and knowledge and understanding of best practices in student financial aid congruent with a strategic enrollment management model.

Note: A background is required for this position.

Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

For best consideration, submita cover letter, resume and contact information for three professional references by July 1, 2020 (applications will be accepted until the position is filled) to:

The University of Maryland, Baltimore County (UMBC) is seeking a Financial Aid Counselor for the Office of Financial Aid and Scholarships. The incumbent is responsible for counseling and advising current and prospective students and their families on the federal, state and institutional financial aid programs and assisting with the removal of barriers to receive educational funding. With a student centered focus, the Counselor provides information on policies, procedures and eligibility of financial aid programs.

Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

Salisbury University is seeking qualified applicants for the position of Associate Director of Financial Aid.

Primary Job Duties: Provides leadership and guidance to the staff of financial aid with regards to policies and procedures governing the Title IV and processes. Process originations and disbursements of federal aid programs through Common Origination and Disbursement (COD) including Direct Loans, PLUS loans, Pell and TEACH grants. In addition, this position oversees the Satisfactory Academic Progress (SAP) process, Federal Verification process, Special Circumstances Appeals process and the Return to Title IV calculation process.

Minimum Qualifications: (5) five to (7) seven years of related experience and a Bachelor’s degree in a business or related field.

Must be detail oriented and have excellent analytical, customer service, organization and planning, prioritization, problem solving, follow through, time management, and oral and written communication skills. Also, must be flexible and possess the ability to successfully handle multiple tasks/projects simultaneously and work well under pressure, work independently and in a team-oriented environment. Proficiency with Microsoft Office Suite is required.

This is a full-time, exempt, State position with a full benefits package. Salary will be commensurate with experience and qualifications.

Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/ to apply online. See the FAQs of the Online Employment Application System for more information and instructions. To be considered an applicant, you must apply online and submit a cover letter and resume. All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail. Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

Applications received by March 22, 2020 will be given full consideration. The position will remain open until filled.

Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future. To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/.

The College Board, the national educational organization, is conducting a search for a Support Analyst for our Enrollment department. This position is based in our Reston, Virginia office. Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

The Support Analyst is primarily responsible for providing functional support to users, prospective users, and resellers of PowerFAIDS – a financial aid management software product. The Support Analyst/Sr. Support Analyst will deliver customer-centric technical and functional support including on-site, in-house and telephone assistance, training, and guidance in the use of PowerFAIDS. The Support Analyst will also be responsible for close collaboration with the program team, particularly UAT.

What you’ll do

Provides technical and functional support services to end users, product staff, and field staff. Responsible for responding to client inquiries regarding PowerFAIDS functionality, including all aspects of operating and configuring the product in a variety of technical environments.

Effectively communicate with clients, pre and post contract initiation, to help them understand how to use the products properly and provide guidance on how best to use the software to implement the required financial aid policy and procedures to support the determination and delivery of federal and institutional aid to students.

Records, track, and document all incoming support requests and the problem-solving process for actions taken through to the final resolution.

Assist in the resolution of escalated cases and resolving discrepancies between operations policies and service level agreements through practical solutions.

Monitors changes to relevant student aid programs and need analysis methodologies to identify areas where software changes will be required and communicated to the client.

Contributes to the overall effectiveness of technical and functional support services.

Performs UAT testing of the PowerFAIDS system to ensure it conforms to functional specifications, program regulations, need analysis methodologies, and financial aid office policies and procedures.

Assists with the review and testing of system enhancements to ensure it conforms to program regulations, need analysis methodologies, functional specifications, and financial aid office policies and procedures.

Participates in cross-functional discussions and business requirements reviews to ensure that software changes are understood in order to assist in UAT testing activities as needed.

Develops training offerings that are designed to boost customer knowledge and encourage maximum usage of the PowerFAIDS system. Responsible for collaborating with a variety of internal and external stakeholders for the purpose of refining and updating existing offerings and designing new training offerings as the system grows.

Creates and maintains instructional materials for hands-on, online, and recorded training.

Delivers training and maintains records of training activities to monitor the efficiency and effectiveness of training offerings.

Analyzes training survey feedback to assess customer training needs and to provide input on decisions for new training goals and objectives.

Participates in cross-functional discussions and release notes reviews to ensure that software changes are understood in order to provide training internally or externally as needed.

Provides recommendations on how training should be structured and integrated across technological solutions to maximize impact of the training.

2-3 years of experience working with a financial aid software system, usage of PowerFAIDS is a plus.

Customer service experience and ability to work in a team setting are preferred.

This position requires a technically inclined, process and detail oriented individual with strong organizational skills and ability to suggest changes in software support processes based on observations.

This opportunity suits a highly proactive and motivated individual with an attitude centered on learning and continuous improvement

More about you

Experience working with the PowerFAIDS software application Experience with and knowledge of the day to day operations of a post secondary institution financial aid office Knowledge of Federal financial aid programs, regulations, delivery systems and software products Understanding of federal and institution need analysis methodologies and automated packaging approaches Knowledge of commercial software products supporting financial aid and higher education Ability to effectively troubleshoot and problem solve Possesses strong analytic and problem resolution skills Excellent interpersonal skills, a strong customer service orientation, and teamwork skills required Must be a team player and willing to help others as needed to make the team successful Ability to take on additional projects/ responsibilities as necessary, while continuing to meet the requirements of regular support responsibilities.

Ability to keep financial aid and systems knowledge current Ability to take initiative, work independently with minimal supervision, and manage multiple projects simultaneously.

Strong, constructive and effective verbal and written communications skills Excellent organizational, time and task management skills Ability to learn software programs quickly Experience with desktop applications, such as PowerPoint, Word, Excel, Visio, and Access Willingness and ability to travel

Benefits

We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement savings plan, tuition reimbursement and ongoing professional development and training.

Mission

Our mission is to clear a path for all students to own their future.

The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.

The Office of Student Financial Assistance is also responsible for counseling students and parents on their options for making a CUA education affordable and for aiding in the university’s recruitment and retention efforts. The incumbent is a second tier resource to assist counselors in assessing and resolving complex financial aid issues. He/she is responsible for the overall program administration of one or more institutional and or federal aid programs or processes. He or she manages a predefined caseload of undergraduate and graduate financial aid applicants and recipients and ensures that the information provided to students is in compliance with Federal, State and university policies and regulations.

Counsels students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are disbursed. Works with the Office of Student Financial Assistance team to meet objectives and to achieve long-range goals within the FA budget. Prepare reports as necessary. Provide excellent customer service.

Responsible for the overall program administration of one or more institutional and or federal aid programs or processes. Keep abreast of all financial aid Policies and Procedures.

Reviews existing policies and procedures for area(s) of responsibility to assure compliance with relevant regulations and when appropriate proposes recommendations for policy changes and procedural improvements.

Team Leader for counselors within unit and act as lead or senior to other Financial Aid Counselors. Identify training needs with Senior Management. Assist with orienting and training of new Counselors.

Advise and counsel undergraduate and graduate students/families on the availability and types of financial aid, eligibility, application procedures, the aid delivery process, cost and the requirements necessary to insure that financial aid funds are transferred to student accounts.

Evaluates unusual/mitigating circumstances documentation or appeal information provided by the student and or parent; exercises professional judgment by making adjustment or revisions to cost, contributions, need or dependency status, SAP status, as exceptions to the prescribed process/policy.

Analyze various system generated reports such as Enrollment Credit Audit, Authorization and Disbursement report, Over-award audit, to verify continued compliance and eligibility of students receiving aid under federal, state and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend situation.

Bachelor’s degree and a minimum of one (2) years of experience (student work, work study or internship experience included) in student personnel administration, preferably in financial aid or college admissions.

In lieu of Bachelor’s degree, a High School diploma/G.E.D. equivalent and five (5) years of experience in financial aid office in higher ed. will be considered. Experience must include work with a student population. Working knowledge of Title IV regulations and federal financial aid needs analysis is strongly preferred. Working knowledge of COD, EdConnect, NSLDS is preferred.

Experience with public speaking to include presentations is preferred. Working knowledge of Microsoft Word and Excel. Experience using a student information system (PeopleSoft preferred) is required.

Ability to individualize information to the particular needs and situation of the student/parent.

Strong interpersonal and organizational skills.

Positive, proactive, highly motivated, flexible.

Able to work as a team member and work across many teams.

Experience interfacing with clients and customers at varying levels and handling sensitive issues.

Demonstrated high level of analytical and problem solving skills.

Ability to provide ongoing functional support for areas of responsibility: analyze and correct problems

The University of Maryland, Baltimore County (UMBC) is seeking a Student Services Coordinator for the Office of Financial Aid and Scholarships. Reporting to the Assistant Director of Financial Aid and working closely with the management and counseling staff, the incumbent will be responsible for the coordination of the front office operations.

Specific duties include:

Supervising and managing the reception area of the Office of Financial Aid and Scholarships (OFAS)

Hiring, training and overseeing the daily work of at least one dozen student front office staff

Providing administrative support to the Assistant Director for the Maryland Higher Education Commission’s State Aid Programs

Managing the document imaging process, phone and e-mail responses

Maintaining and reporting information collected from the student tracking system and making suggestions for ways to enhance our customer service including online materials, communications and data collection and analysis

Coordinating the inventory and distribution of financial aid and scholarship materials and other publications

Serving as a liaison to offices across campus that impact our service to families at UMBC

This position requires a Bachelor's Degree, two years of related experience in customer service and/or higher education and one year of experience with federal and/or state financial aid programs. Preferred qualifications are: strong verbal and written communications skills, commitment to exemplary customer service, supervisory experience and experience with Peoplesoft and document imaging.Note: A background check will be required.

Starting salary is commensurate with qualifications and experience. This is a full time position and includes full university benefits.

For best consideration, submit a cover letter, resume and contact information for three professional references by February 21, 2020 (applications will be accepted until the position is filled) to:http://listings.umbc.edu/cw/en-us/job/493172?lApplicationSubSourceID=11424

Montgomery College, Germantown and Rockville Campuses, has an immediate need for three Full-Time Financial Aid Assistants. This position greatly impact student enrollment and retention andis the first point of contact for students and their family representatives through in-person, phone or email conversations.

The work schedule is Monday through Friday, 8:30am – 5pm with occasional nights and weekends required during peak seasons. This position is bargaining, non-exempt, Grade 21.*For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

Montgomery College is a public, fully accredited, open admission institution. Led by President DeRionne P. Pollard, Ph.D., Montgomery College is dedicated to student success and widely recognized for the quality and scope of its academic programs.Do you want to join us in our mission of providing an exceptional education and fostering student success? The faculty and staff of MC are integral to our continued excellence. We are looking for dedicated professionals for opportunities throughout the College.

Job Description

Duties include but are not limited to:

·Operates as principal point of contact, responding to inquiries regarding financial aid.

·Provide informational support to the other administrative areas of the college including but not limited to academics, student services, Admissions and Enrollment Services, Assessment Centers, Business Services and Counseling and Advising.

·Provide back-up for the Welcome Centers and assist at financial aid and enrollment-focused events as needed.

·Assist students and parents with understanding each step of the financial aid process; triage, troubleshoot; make appointments and referrals as needed.

·Provide program support and document processing by evaluating, and verifying incoming documents for completeness and accuracy according to established Federal, State, and College eligibility requirements.

·Analyze student inquiries by determining solutions, and directing students with proper action steps.

Job Description Summary

Financial Aid Outreach Counselor

Montgomery College, Takoma Park/Silver Spring Campus, has an immediate need for a full-time Financial Aid Outreach Counselor. We are willing to consider a candidate at the trainee level for this position. The position requires bilingual skills (Spanish preferred). The main work schedule is Monday through Friday, 8:30am – 5pm with some evening and offsite events during the Academic Year. This position is non-bargaining, non-exempt, Grade 27. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

Job Description

Duties include but are not limited to:

Manage a financial aid program and/or a financial aid process including the verification, awarding, and report processing.

Write, design, and conduct financial aid presentations and workshops in English and Spanish to students and family representatives at middle schools, high schools, community organizations and Montgomery College (MC) events.

Plan and execute specials Initiatives and events for the Office of Student Financial Aid

Create and manage social media content for the Office of Student Financial Aid.

Counsel and educate students, their families, and the community on federal, state, and institutional financial aid programs. Advise them on the regulations and procedures for applying for financial aid from various agencies.

Maintain thorough knowledge of federal and state financial aid programs, and state and institutional policies. Understand the relation of federal regulations to Montgomery College Policy and Procedure.

Use comprehensive knowledge of applicable laws and regulations, including Title IV, to interpret rules and regulations as needed.

Required Qualifications:

Bachelor’s degree in Counseling, Education, Business Administration, or a related field.

Bilingual (Spanish preferred)

At least three years (trainee level) of experience in financial aid. The position at a grade 27 requires five years of experience in financial aid.

Comprehensive knowledge of one or more of the following programs: loans, work study, scholarships or other federal or state programs and ability to perform needs analysis and prepare aid packages for students.

Knowledge of institutional rules, guidelines, procedures, and practices, and of modern office procedures and practices as applied to the operations of a financial aid office.

Thorough knowledge of customer service techniques for public contact.

Skill in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.

Skill in the use of student financial aid data management systems and computer applications including Microsoft Office Suite software appropriate for the duties assigned.

Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

Please Note:We are willing to consider candidates who possess at least three years of experience in a financial aid office. In this situation, a candidate would be hired at a trainee level (one pay grade lower) and would remain at the trainee level for two years or until such time they have completed the training successfully.

Preferred Qualifications:

Experience with writing, creating, and conducting financial aid presentations and workshops in English and Spanish.

General knowledge of student services area, such as Admissions, Registration, Business Office, Counseling and Advising, including FERPA and student confidentiality.