Often affectionately called the "Klick and Klack" of health care, these two colleagues and friends have taught, researched, and written together for twenty years, cataloguing changes in the system and through their work, building the skills and talents of the hundreds of thousands of people who have heard them speak, studied with them in their Harvard classes and seminars, and been at the tables where they have deftly led disputants through the steps of mediation. Their humor, experience, and wisdom have delighted health care audiences across the country and around the world.

Click on the following links to learn more about Drs. Marcus and Dorn:

Following 9/11, they were recruited by the federal government to assist in mounting the critical national effort to advance terrorism and emergency preparedness and response. They applied their health care acumen to the complex process of bringing together government departments, linking public sector efforts to the business and non-profit arena, and compiling best practices and lessons learned from around the world into strategies that could best protect the country.

They realized that the best way to study these new and frightening phenomena was to be on sight and in the middle of the action, observing leaders as they struggled to cope with unprecedented and complex crises. They were on-site and with leaders in the aftermath of Hurricanes Katrina and Rita, in Middle East war zones, at the onset of the 2009 H1N1 pandemic, and a variety of other crises and events.

They won the confidence of national and international leadership who allowed them in and then gleaned from their lessons. They were invited to speak at the White House on meta-leadership, they resolved conflicts at the highest levels of government, and advised and convinced homeland security leaders to build resilience capacity into national strategy.