1. Payment process & security

We accept MasterCard and Visa card payments and direct deposit. If you would like to pay via direct deposit, please select the ‘direct deposit’ payment method and you will be advised our bank account details upon completion of your order. Once we have confirmed that the payment has been credited to our bank account, we will dispatch your order. We use ‘eWAY’ as our payment gateway provider. Your credit card payment is processed via this independent company. eWAY is now widely recognised as Australia’s leading payment gateway. eWAY is Payment Card Industry Data Security Standard (PCI DSS) compliant. The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, JCB, Mastercard and Visa, to encourage the broad adoption of consistent data security measures around the world. You can learn more about eWAY on their website http://www.eway.com.au

2. Prices

3. 14-Day money back guarantee

At Brazilian Beauty, we want you to be happy with your purchase. When buying on the internet, you may not be completely sure of what the product is going to be like. Therefore, we offer a 14-Day money back guarantee (excluding shipping) on all of the products we sell (within the framework of our Returns Policy, see below).

4. Returns & Refund policy

Products

If for any reason, you are not satisfied with your purchase, simply return the product within 30 days of purchase and we will gladly provide you with a refund or exchange. Please e-mail us within 14 days of receiving the item so that we can arrange a refund or exchange. All goods must be returned. Return postage is the responsibility of the sender.

Services

Refunds are not available for change of mind. Series packages are non-refundable and non-transferable.

5. Cancellation policy

Cancellation or Changing of an Appointment Time

At Brazilian Beauty we strive to exceed your expectations. On occasions you may need to change your appointment time or day and will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 12 hours’ notice so that another client has the opportunity to make an appointment.

Appointment deposit

At Brazilian Beauty we are responsible for providing professional and highly trained Therapist at your appointment time every time. We are ready to serve. When making an appointment with a duration of one hour or greater we will ask you for a $50.00 deposit which will be processed from your credit card over the phone. You may also choose to drop into the Salon to pay the deposit in person. This deposit is then applied to your final bill at the completion of your treatment. If you do not arrive for your appointment the deposit will be forfeited.

Appointment Confirmation

Your appointment will be confirmed via a text message sent to your nominated mobile phone 48 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment we are unable to guarantee your booking.

Running Late

Everyone runs late from time to time. On any such occasion we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time.

No Show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours, one of the following may be implemented:

a) You will forfeit your deposit

b) You will be requested to pay a deposit when next booking an appointment

c) A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.

d) VIP points will be deducted covering the value of your appointment.

Children:

At Brazilian Beauty we adhere to strict Occupational Health and Safety procedures. We have assessed the risk from electrical equipment, hot wax, steam and other dangers in the treatment rooms to be too high for children not under close and direct supervision by their parent. For this reason we do not permit children in the treatment rooms. Children must be supervised by an adult at all times and remain in the waiting area. We appreciate your respect for this policy and our priority is your children’s safety.

6. Gift wrapping

We provide a gift wrapping service for $3.50 per order. Items are wrapped in plain gift paper (colours/styles of paper depend on materials in stock). To take advantage of this service, simply add the product titled ‘Gift Wrapping’ to your shopping cart, and $3.50 will be added to your order. Please contact us or put a note with your order if you have any specific requirements regarding the wrapping of your gift.

7. Gift vouchers

Gift vouchers for redemption at any Brazilian Beauty location may be purchased by choosing the “Purchase a Gift Voucher” option on the Website. Choose from one of the voucher values suggested or enter the dollar amount to suit your requirements. Brazilian Beauty gift vouchers come in an envelope within the actual shipping package and may be shipped directly to a third party recipient as a gift if that is your intention. Gift Vouchers are valid for a 12 month period from the date of purchase, are non refundable or redeemable for cash.

8. Product images

Please be aware that product images may vary depending on your computer settings and therefore may not give a true depiction of what the product actually looks like. Please bear this in mind when making your purchase.

9. Shipping Information

Orders received before Monday to Friday are dispatched with 24 hours. Orders received after on weekends or public holidays will be shipped the next business day. If any delays are experience in processing your order you will be contacted by email or phone. Delivery times quoted are approximate and should be used as a guide only. Customers located outside the next day delivery network or in regional Australia should allow an additional 1-3 days for delivery. A signature is required on delivery to a residential or business address. If nominating a business address please ensure you include the business or company name in the address field. Customers are required to pay a re-delivery fee if parcels are returned to Brazilian Beauty due to insufficient delivery address details. Authority to leave without a signature If your parcel is being delivered to your home address you can authorise for it to be left without a signature. Please request this service in the comments box during the checkout process and provide clear instructions on where you would like the parcel left. Brazilian Beauty and its freight handling agents will not be held liable for lost or stolen goods.

10. Facebook Competitions and Offers

Valid for one prize only. Valid for specified number of winners

One Entry person

Competitions are run by individual salon Facebook pages and not by Brazilian Beauty Corporate page

Valid at participating salons only

Winners are selected at random or at the discretion of Salon Facebook Page Administrator

Prizes are to be redeemed only at the salon which administered competition

Prizes are not transferable nor redeemable in cash

Any promotions offered via any of Brazilian Beauty’s Facebook pages are in no way sponsored, endorsed or administered by, or associated with, Facebook.