For Youth Opportunity Center (YOC), a cumbersome EHR resulted in several challenges, including continuous business interruptions, security red flags and significant time waste.

YOC’s previous EHR raised several red flags around data security and consistently demonstrated a lack of expertise in HIPAA compliance, leading YOC to question the system’s overall safety. These concerns were soon validated after the EHR vendor demonstrated new functionality to YOC using private health information from another organization. Following this jarring display of inadequate HIPAA knowledge, YOC decided that it was time to find an EHR solution that prioritized data security and HIPAA expertise.

By switching to CareLogic, YOC alleviated concerns across the organization related to system based violations. YOC selected CareLogic, because of the system’s advanced security features and HIPAA driven product design. Jenna Shelton, Client Insurance Coordinator at YOC, expressed it best, stating that Qualifacts’ “understanding of HIPAA considerations is refreshing.”

Reducing Business Interruptions

Using YOC’s former EHR, the organization experienced issues relating to system updates. These updates would consistently cause disruption and even overwrite customizations built into the organization’s EHR, causing business interruptions and in the case of a failed update, preventing billing. In addition to costly system issues, the organization would also have to waste time building commonly used reports. With CareLogic, YOC had immediate access to a library of pre-built reports, allowing YOC to realize valuable time savings. Additionally, CareLogic promotes system stability by carefully testing updates and new functionality in order to address issues before they reach users.

Realizing the Benefits of Responsive Support

Another reason YOC adopted CareLogic was customer support, Shelton described Qualifacts support as “very responsive.” Through YOC’s previous EHR, customer support was a major pain point. YOC did not receive timely responses to their concerns and when the organization reported issues, they were left unresolved. After the switch to CareLogic, YOC realized the benefits of a truly responsive customer support team and a commitment to timely issue resolution.