Solving the loading problem! How to clear your cache & cookies!Please read, before stating new topics on the subject. Thanks guys!

IMPORTANT! Due to a recent update, the client requires you to clear your cookies. Don't ask me why, but it does. This guide includes instructions on how to further down the page. Just follow this guide, and the client will work again.

We have had so many people posting new topics here for what to do if the new client won't load. So, I have made this topic to hopefully solve all your problems

Firstly, the most likely reason that it won't load its when the client is updated. This is obviously happening frequently at the moment, seeing as the client has just been launched, and the developers are ironing out the bugs. The problem is where your browser has stored a copy of the client. When the server's copy is updated, your browser may try to bring up it's copy, which is old. The server doesn't like this, as it isn't the right version. So, what generally happens your end is that the client will load fully, but then freeze on the loading bar. This is really simple to solve. Just clearing your browser's cache and cookies should do the job. Here's how:--What browser do I use?--Clearing the cache means deleting all the pages that your browser has stored. You have to go about doing this differently in all browsers, because they all work differently. So, let's establish what browser you have:

Note that older versions of IE have different ways of clearing their C&C. Although IE is NOT recomended for Battle Dawn if you are for some reason stuck with it and using an old version please download the latest edition HERE

We do not recommend using Opera for Battle Dawn. During loading of the client, you will be spammed by security warnings, to which you must sit through and press OK. There is unfortunately no way to disable this, so steer clear of Opera when playing Battle Dawn. Opera looks like this:

If none of the above worked, try the next section...--Upgrading Flash Player--Another common problem that can lead to being unable to load the client is not having the right Flash Player version. The new client requires Flash Player 10. If you have an older Flash Player version, then the box below should tell you the version number. If it read something like "LNX 10.0.42.34", then you have Flash Player 10, and the inability to load the client is due to another problem.

If you cannot see the flash app above, and all you see is nothing or a white box, then you do not have Flash Player. Please click here to install flash player, and then retry the client:

However, if you did see the box, then you have flash player. As I said earlier, if it says "This is sufficient to play Battle Dawn!", then Flash Player isn't causing you the problem. If it says "This is NOT sufficient to play Battle Dawn", you must upgrade your flash player. Either do this by clicking the previous link, or using the auto-upgrader that I have posted below.

Your flash player should now be up-to-date. If the client still does not work, read on...

--Installing another Browser--By this point, if all else has failed then it is most likely your browser that is causing the problem. First, try a different browser from the ones shown at the beginning of this post. Here are the links top download them:

OK, so you have downloaded and installed a different browser yes? Try to load the new client. If it works, excellent. If you still cannot get the new client to work, then please post a topic in the Help Desk, clearly stating that you have followed this post, with no luck. When posting your help topic, please be as specific as possible. Describe exactly what goes wrong, and tell us the browser you are using and your operating system. After posting your topic, click "Subscribe to topic" at the top of your post, for instant email notification when someone replies.

IMPORTANT: Do NOT post support request in this topic. I will delete them.

Thank you for reading, and I hope I've solved your problem(s).

Good luck, ENJOY THE GAME!

_________________AntonyFounder of OE

Last edited by Ferr3t on Wed Jan 04, 2012 8:11 am, edited 20 times in total.

This took me about an hour to write, take the screenshots and program the auto-uploader But I know that it will save us a lot of time answering the repeated question of "Why doesn't it load?" and "The client doesn't load, what's wrong?" etc...

It shouldn't matter too much, as if you have Google Chrome, you know you have it, and you probably know how to clear it's cache. It's less common than the rest, so I suppose it doesn't matter that much. Also, most Battle Dawn players don't use Chrome, as it generated a HTTP 400 error on the old forum.

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