We totally understand your concern. We’d ask the same question. All we can say is this. We have a stellar reputation for privacy, and are trusted by many influential people. We have a huge amount of respect for our clients privacy. We are professionals. We would never jeopardize our reputation by looking at our clients personal information. With that said, please be aware that our policy is that we will not perform any repair on any device that a customer or client refuses to let us test with the passcode unlocked. We are happy to have you unlock it in front of us and let us test it before and after, we need to test the microphones, cameras and other electronic parts. This is just our policy.

Your data will safe during the repair, However we highly recommend backing up your data prior to the service, we are not liable for lost data on your phone. To learn how to back up your device click here.

iBroken offers a 30 day warranty. This added security is to make sure your repairs are always operating smoothly. The warranty will cover parts and labor for our repairs and replaced parts that malfunction. Of course, accidental damages are not covered under our warranty. Please see our warranty policy page for more info.

Most iPhone repairs will take 60 – 90 minutes depending on the damage and appointments that precede your repair. iPads unfortunately due to the nature of the repair cannot be repaired on the spot. Crack screen removal requires heat to remove the screen and all existing adhesives from the frame. We offer a 24-36 business hour turnaround for iPad Repairs.

We ask you to remove or provide your passcode before the repair. There are a few reasons for this. On every device, we run through a pre-repair and post-repair diagnostics checklist to ensure all major functions are working. This helps us diagnose issues and find repair solutions and it also allows us to fully test the repair after the fact to ensure the high quality of service and performance we pride ourselves on.

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New 5.0-star Review: "I came in with two bummed phones is their own separate ways and they swapped my screen and battery from a phone in good shape with a fried mother board to a phone with a good mother board and a terrible battery and cracked screen." grade.us/uploads/sit…