Hi ,
I am looking for any folks interested in a V2 Mangers study group.

This will be a total virtual environment.
I hope to get started in the next 7 days or so.
Doing this class will not negate the need to do an official course.
I expect it will make the official courses easier and better equip you when it's time to take the official courses.
The only requirements would be : You need to have the red and blue books.
And no I don't have spare copies and yes you need to have passed the ITIL V2 foundation. But you knew that didn't you !!!

Anyone who has case studies from work that need to have problems resolved ping me also .
Maybe we can come up with some ideas for you ... YMMV

Thanks for your offers ..
If a few folks get involved, I would get real case studies from non profits that I know. Then the folks in the class can take a hack at it and publish their reponses for discussion.

I did the exams last October and did quite well. One thing I did (along with loads of practice exam questions) is make HAND-WRITTEN notes for each process covering the following:
ITIL Study Notes
• Definition of each process

• The benefits and advantages of each process

• The costs to implement each process and costs to maintain each process

• Critical Success Factors for each process

• The disadvantages/challenges of each process

• How to implement all of the processes

• Generic items that are pretty much standard whichever process you implement

• The interface points, the outputs of one process to the inputs of another

• How - when implemented together - they generate further benefits for the organisation

• The "desired results" that organisations/management are looking to achieve with ITIL processes

• The boundaries of ITIL, where ITIL effectively ends and another (e.g. COBIT, Six Sigma) begins. Don't need to know the other process in ANY detail, but simply understanding how far you can take ITIL before you need to employ the methodologies of another process is beneficial.

• Job descriptions for Process Owners & Process Participants

What I fouind is that there are easy marks to be gained as some concepts are very similar across all processes (eg: costs to implement).

If you need any advice or guidance on answering technique, I would be glad to help

I am preparing to take the exam by April.

I am willing to share me with the answers techniques or Buzzwords of itil then i can put examples on it based on the process._________________----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
[Link deleted]

I did the exams last October and did quite well. One thing I did (along with loads of practice exam questions) is make HAND-WRITTEN notes for each process covering the following:
ITIL Study Notes
• Definition of each process

• The benefits and advantages of each process

• The costs to implement each process and costs to maintain each process

• Critical Success Factors for each process

• The disadvantages/challenges of each process

• How to implement all of the processes

• Generic items that are pretty much standard whichever process you implement

• The interface points, the outputs of one process to the inputs of another

• How - when implemented together - they generate further benefits for the organisation

• The "desired results" that organisations/management are looking to achieve with ITIL processes

• The boundaries of ITIL, where ITIL effectively ends and another (e.g. COBIT, Six Sigma) begins. Don't need to know the other process in ANY detail, but simply understanding how far you can take ITIL before you need to employ the methodologies of another process is beneficial.

• Job descriptions for Process Owners & Process Participants

What I fouind is that there are easy marks to be gained as some concepts are very similar across all processes (eg: costs to implement).

Thanks for the notes, could you share with me the shared concepts (BuzzWords) that's shared across all of the process ex. cost, training, knowledge sharing ..etc because i am trying to put them in front of every process and think how i can provide examples based on them to act as rescue if i forgot any points at the exam.

When I did the ITIL thing some years ago we kept the buzzwords a bit simpler:
- set up a project
- benefits, costs and possible problems

All you really have to keep in mind is "what's it for" and "how will it work?"_________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

Hi ,
I am looking for any folks interested in a V2 Mangers study group.

This will be a total virtual environment.
I hope to get started in the next 7 days or so.
Doing this class will not negate the need to do an official course.
I expect it will make the official courses easier and better equip you when it's time to take the official courses.
The only requirements would be : You need to have the red and blue books.
And no I don't have spare copies and yes you need to have passed the ITIL V2 foundation. But you knew that didn't you !!!

Anyone who has case studies from work that need to have problems resolved ping me also .
Maybe we can come up with some ideas for you ... YMMV