In Raiser's Edge, go to Web Service > Mobile Service for The Raiser's Edge or Web Services> The Raiser's Edge Event Management

If the Blackbaud Mobile Service is stopped, select the option to Start it (the "play" button, which is a triangle pointing to the right).

If the Blackbaud Mobile Service is already started, Stop the service (using the "stop" button which is a button with a blue square) and then Start it again (the "play" button, which is a triangle pointing to the right).

If occurring for multiple devices/users, deactivate the service in question and reinstall the service/generate a new system key for the RE Mobile App (BB735991) or the Event Management App (BB742949).

NOTE: If you have recently migrated The Raiser's Edge to a new server, the mobile services will not move with it automatically. The service will need to be installed on the new server.

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