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[SOLVED] Unable to connect to update sever --> clean install

This started a few days, I'm getting the error message "Unable to connect to update sever" whenever ZoneAlarm attempts to update the anti virus, and the little Zonealarm icon in the lower right hand corner has a little yellow icon on it. live help gave me a bunch of stuff to try, trusted sites, proxy sever stuff and the like. But nothing worked, any ideas ????????

Gave up and purchased the 2012 version, now I can't get that to download, gets about 30- 40% done and quits with Unable to connect to download sever Please check your internet connection and try the installation again.

I think the problem is with my sever not ZoneAlarm, but I have no anti-virus right now and this is getting very frustrating

Re: Unable to connect to update sever

Live help gave me some more stuff to try, old version of ZoneAlarm gone, version 10 installed and working. Now I will try and download the 2012 version I purchased, if that still doesn't work I'll just wait for the hard copy to get here. Thanks for all the help.

Re: Unable to connect to update sever

Ok... Closing this thread since you already got help from official support and thinks are under control, no need to keep two lines open. Please come back directly to them in case of problems with version 2012.