About this company

Guardian Roofing

Hi! This is Matt, and Lori, owners of Guardian Roofing. Thank you for coming to our website. Perhaps you were referred by a friend, neighbor or family member, or saw us working in your neighborhood. Or maybe you found this site by "accident" (if there is such a thing).

Regardless of how you got here! We have filled it with content and information that is virtually guaranteed to assure that your next roofing investment will result in success.

If you're planning on hiring a Washington roofing contractor you know that it is a significant investment. You probably also know that contractors are not all the same. That's why we have created our homeowner consumer guides. There's a lot of information that may surprise you that impacts the quality of the roof you purchase and how much you pay. With our "Consumer's Insiders Guides to Roofing" you'll quickly discover why this site is the #1 place for learning how to best select a roofing contractor, and how to get the best return on your roofing investment.

Feedback

What is this?

GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.

Projects

Most helpful reviews & comments

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Review by Bill Z.

Review by Charles C.

Sammamish, WA, on Dec 01, 2018

The roof fan was not installed properly (making wall vibration and loud noise) as part of the roof replacement project. After they sent people to do more fastening, the fan stopped making wall vibration but the humming noise is still there and quite loud. We suspect it is a bad fan but were told that...

Review by Jim F.

Review by Ken C.

Lake Tapps, WA, on Nov 07, 2018

Half of the work that was discussed with the man who came out to do the estimate was not done. At the end no deduction was taken off price. We couldn't believe one worker came out to do an upper deck. Safe for that worker? Absolutely not. He had to pinch his ladder in our lower deck which he put holes...

Review by Michael C.

Seattle, WA, on Nov 07, 2018

Guardian was the most expensive of the roofing companies that I contacted, but I was initially impressed with the quality of their customer service during the sales process. As a first time home owner, this level of communication made me more comfortable with Guardian despite the price. Unfortunately,...

Review by Nathan L.

Tacoma, WA, on Nov 01, 2018

Job was not completed per contract, Chimney was not rebuilt to correct height, if I had not caught it I would have been over charged thousands, rescheduled the job 4 or 5 times before they started, did not complete cleaning for weeks, had to call them several times a week to get someone out to clean...

Review by Graham M.

Auburn, WA, on Nov 01, 2018

The crew lead who did my work was very good. The rest of the crew did the best they could though they did not have much experience with the corregated PVC install. The project seemed to be way underbid, in terms of time required, by the staff but the price was still fairly high.

In this report, Guardian Roofing has published a summary
of the customer feedback they've received since they joined GuildQuality in August 2018. In that time, 597 out of 983 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2019.

If you are a Guardian Roofing customer, and if Guardian Roofing completed work for you
after August of 2018 but you haven't yet received a survey,
please let us know.

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