Customer Service

Excellent service attested to by our customers

At the heart of our business is a genuine desire to set new standards in our industry - especially in customer service. We constantly strive to work smarter and harder in order to exceed expectations and have built a team and infrastructure that delivers an exception customer experience.

We have a wide ranging product knowledge and installation experience that is second to none, and use some of the most sophisticated back-office systems in the business. So you can be confident that we will not only design and deliver a fire and security system around your needs, using the most appropriate technology, but you will also receive the highest standards of service.

To express our commitment to ongoing quality and service, we have developed a charter in conjunction with our team of engineers. We have also appointed a dedicated operations coorindator who is responsible for our servicing schedule and the deployment of our engineering team. This ensures our maintenance appointments are always completed on time.

1,958 customers took part in our satisfaction survey, and 98% said our engineers' service was good or excellent.

We go the extra mile

For new installations, assessing your needs is paramount and usually requires a full survey of your premises. Our skilled team will listen to your concerns and guide you through the options available before presenting you with a tailor-made solution.

Quotations include drawings where necessary, and fully disclose the products and technologies we feel best meet your brief. Our engineers never leave a job until you are completely satisfied with the quality of their work and you fully understand how to operate your system.

We carry an impressive array of industry accreditations, guaranteeing your peace of mind that we meet the highest standards with every fire and security installation.

If you'd like Chris Lewis Fire & Security to take over the maintenance of your current fire, security, CCTV or access control installation, get in touch.