All orders containing cold products must include a cold pack to keep them cool in transit. The Cold Pack costs $5.00 and will be automatically added to your order when you add a cold product to your shopping cart. There is no limit to how many products you can fit in a Cold Pack. Frozen products will defrost in transit, we do not recommend re-freezing. The Cold Pack can be kept for your own use or if you return it to the Cruelty Free Shop in Glebe NSW you will receive a full refund. Refrigerated products can only be sent to areas serviced by Fastway overnight couriers from Sydney; they cannot be sent by post. The areas serviced include:

Victoria: Melbourne and some surrounding areas

NSW: Sydney, Wollongong, Newcastle and some surrounding areas and parts of Northern NSW