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James K., Consultant

Category: Email

Satisfied Customers: 1585

Experience: Technical Director of IT Company

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I am unable to send e-mail (receive ok) SMDT server error.

Customer Question

I am unable to send e-mail (receive ok) SMDT server error. My ISP (Wavecable) tells me pronlm is in Live Mil.JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?Customer: Wave BoadbandJA: How do you access your email most often? On a phone or tablet, or through a web browser?Customer: web browser onlyJA: What troubleshooting have you tried?Customer: re-se smdt settings in Live mailJA: Anything else you want the email expert to know before I connect you?Customer: I'm sitting at desk with land line (phone) available(###) ###-####

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.