This is unprofasional casino live suport/casino QUATRO casino

Please enter your FIRST NAME in the line next to the OK button and then press the OK button. An operator will be with you shortly.

You are now chatting with Neil.

Neil: Hello monika! Welcome to the Rewards Loyalty Team, how are you doing?

monika: ....................

monika:.....................

monika: ..............................

monika: ..................

monika

monika: .............

Neil: Thank you.

monika: 06........

Neil: How can I help you

Neil: ?

monika: i get yesterday 20 $ bonus into my vippoints but i don t can redeem it because deposit history isseue

monika: so now

monika: if i deposit now 20$ can i get a deposit offer for that and can i claim the 20$ that allready are credited in my vippoints

monika:

Neil: Ok

Neil: Let me see

Neil: Can you please confirm your Casino account number for me monika?

monika: xoxoxo

Neil: Thank you.

Neil: Egalement

monika:

Neil: Can you please confirm your Casino account number for me monika?

monika: xoxoxox

Neil: Thank you.

Neil: In addition

monika:

Neil: For security purposes, can you confirm your Full name, date of birth, ZIP code, email address and phone number please monika?

monika: i juast give you

monika:

Neil: Yes sure sorry

monika: np

Neil: Please hold for a moment while I check the details in your account.

monika: ok i hold

Neil: monika, The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors – including your entire history within the Casino Rewards network – and as indicated in your rewards page we are unable to provide you with the specific criteria by which the suspension will be lifted.

Neil: We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the Casino’s promotional Terms and Conditions and your entitlement to redeem points will be replaced.

Neil: We don't have any dutch speakers at the moment, you will need to come back in 9 hours for Dutch support

monika: so i deposit maybe another 10 times and maybey still not eligible

monika:

monika: is youre manager availlabler?

monika: i need to check this, for further relation ship between us, and because trust

monika: because i really get a few mistery signs now with youre casino

Neil: Let me see one moment please

monika: sorry foor thAT

Neil: No worries monika

Neil: Just wait

Neil: A moment

monika: i cant help ,thnx for understand but its my money i sent

monika: i need hard to work for my money

monika: it must be enough 1 deposit to claim my vippoints of a nother bonus me is promesed , other wise so can you keeping me on with vip points what i not can redeem everytime, that will be beticticeles

monika:

monika: so please talk with the maneger and explane this situation ,so he can confirm

monika:

Neil: I have checked with my manager, he is busy at the moment, our system locked your account because you deposited 6 dollars and got 60 euros bonus

Neil: Is there anything else at all that I may be able to assist you with monika?

monika: huh,you locked the casino acount?

Neil: monika, The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors – including your entire history within the Casino Rewards network – and as indicated in your rewards page we are unable to provide you with the specific criteria by which the suspension will be lifted.

Neil: We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the Casino’s promotional Terms and Conditions and your entitlement to redeem points will be replaced.

Neil:

monika: yes i understand that .so i come to you

monika: and say

monika: i will deposit 20$

monika: is that ok ,for clearing up this isseu

Neil: I have no information about that as I told you before

Neil: Is there anything else at all that I may be able to assist you with monika?

monika: i m realy confiused now please understand me and help me to solf out this isseu

Re: This is unprofasional casino live suport/casino QUATRO casino

« Reply #1 on: March 14, 2011, 10:29:20 AM »

i hope some1 here can help you i was a bit confused also,it seems like they gave you 60 on a 6 dollar deposit ?well if that was the case then it was the casinos fault so y did they lock your account?I m hoping everything gets resolved for u hun im sorry this happened

Re: This is unprofasional casino live suport/casino QUATRO casino

« Reply #2 on: March 14, 2011, 12:06:50 PM »

Agree with what Rena said.....

From what I understand, they have a loyalty program but support could give you NO direct information? You wanted to deposit and still she couldn't/wouldn't give you direct information and to top it off.... they lock your account? Weird... I would go elsewhere.

Also.... I HATE when a casino says ' we have certain criteria' yet don't explain excatly what the criteria is.

You specifically asked if 10 more deposits would qualify you and stilll the answer was " I don't know'.

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Re: This is unprofasional casino live suport/casino QUATRO casino

« Reply #3 on: March 14, 2011, 08:32:04 PM »

i too had a problem about depositing and having my points suspended, but i was very fortunate to have reps help me get my points as they do not understand why i was not able to receive my points when i had deposited around 12 times at $20 and was never able to get any bonuses, so what you should do is keep bugging them, and another thing Ive also noticed about some chat reps is that if they see that your English isn't that good they could very much confuse you and make out they owe you nothing. My friend has broken English and when i saw him chatting to a rep in the way that he does omg i saw all the lies and remarks he was making to my friend, so what i did was i logged in to my account at the same casino my friend was playing at and spoke to him about the bonus my friend was trying to claim, i had to sound like i knew what i was talking about other wise the rep wasn't going to take me seriously, the final result....my friend did end up getting his bonus that he was very much eligible for...

So that could be some tips for people when chatting with reps, its ashame they cant be helpful even if your english ain't good.

Re: This is unprofasional casino live suport/casino QUATRO casino

« Reply #4 on: March 14, 2011, 11:34:32 PM »

Hi,Monika!First just to let you know that I removed your account numbers as it's personal information.

I was also confused how you could deposit $6 since most of casino min.deposit amount is over $20 but now I realized that it is Casino Rewards group casino which you can even deposit $1.I don't normally judge or criticize any casino supports without enough of information but I do have to say about one thing which bothered me was that this support person was telling you he has spoke to his manager with stating your account is now locked with not enough explanation and saying he's busy at the moment so can't tell you why...and didn't give you any further guide of what you should do to follow up...now, that bothers me because in my personal opinion, that is not a good support.However, I suggest you send the email, enclose the chat copy and some explanation to support hopefully you will get better answers.Good luck.

Re: This is unprofasional casino live suport/casino QUATRO casino

« Reply #5 on: March 15, 2011, 05:23:28 AM »

First I would like to say I have been a member of Casino Rewards for almost 7 years and have never had a problem with them that wasn't resoved with some patience and clear communication. They have the best support of any casino group and have at least for me gone above and beyond in keeping me a very happy customer. I am assuming they had a glitch in their system when the $6 deposit was made and such a huge bonus given on it. These casinos don't give out such big bonuses on a deposit. I think 200% was the most I have received. I also know the department that has the authority to look into bonus history and possibly override a decion by a support person isn't available 24 hrs a day. When I signed up at one of their partner sites their system had a glitch and signed me up as a flash account instead of download which limited the bonuses I could claim. The general support staff could only see the account was flash but whethey need to fix itn I was able to talk to someone in the bonus department they could see there had been a glitch and their system mistook my account for flash. It took about 24 hours and talking to support on the phone to sort out the problem but they compensated me nicely for the inconvenience. The account in ? has probably been temporarily locked until they can find out what happened with the crazy bonus. Patience Monika & good luck.

Re: This is unprofasional casino live suport/casino QUATRO casino

« Reply #6 on: March 15, 2011, 06:33:36 AM »

Hi Ronjie-) I would do what Wanane said. Send them an email about your problem and include this Chat. Sometimes it help if you call a casino support, most often they are then nicer and more helpful. The international nr. is 1 888 942 7466 and if this not work, there so many good Microgaming casinos which treat you fair. I had a Problem every month with Interwetten, they didn't credit my bonus automatically. They told me every month different things why i don't get it. I closed my account with a smile. It isn't worth to be mad about that:-)And my english is also bad, but you learn step by step every day a bit more;-) Goodluck!!!