Bookings can be made around 60 days ahead of the journey, can be shorter during peak seasons (Spring Festival, May 1st, National Day October 1st) or because of technical reasons.

The 12GO voucher needs to be used to collect the actual train tickets at the counter of the station where you intend to depart from. The voucher can be shown as a printed or screenshot on a suitable electronic device along with the passport.

Please be at the train station at least 50 minutes before the departure time.

There are no children fares available.

Luggage allowance: 20 kg for adults, 10 kg for children. Luggage measures should not exceed 160 cm, or 130 cm on C/D/G category high-speed trains. Oversized luggage can be checked-in at the luggage department of the train station.