Diary requests for assistance from FSPs for 60 days, with the following exceptions:

Diary Period:

Country

45 Days

Mexico

90 Days

Yemen

120 Days

Czech Republic Poland

Portugal—Requests involving contacts (mail or personal) in the Azores and those requesting medical evidence from the Madeira Islands. The normal 60-day diary applies to all other requests. Slovakia Syria

2. Request outstanding at expiration of second diary, or extended diary period

A technical assistant (or other designated individual) will review the file to ensure the development is necessary to adjudication of the claim or other related issue.

If the development is not needed to process the claim or related issue, advise the FSP to cancel the request for services.

If the development is needed and can be secured from another source, do this. Advise the FSP to cancel the request for services.

If the development is necessary and it cannot be secured from another source, make a second follow-up as follows:

a. FSP within the service area of a federal benefits officer (fbo) or ssa technical advisor:

Send a status request by teletype to the FSP in question. Mark the follow-up prominently “second request.”

Send an informational copy of the teletype to CPS-I or the SSA Technical Advisor within whose jurisdiction the FSP is located (as shown in GN 00904.210).

Make subsequent follow-ups at 30-day intervals by sending a legible copy of the initial request for services and a copy of the second follow-up to CPS-I via OF-41. Annotate the OF-41 in red as to whether it is the third, fourth, etc. request. CPS-I will make the follow-ups.