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I've recently taken it upon myself to cleanse the family computer...and it was in desperate need of one. Apparently they've been having problems with WinFixer...I THINK I have it removed, but in the process I found, as expected, other infestations as well. I ran Webroot Spy Sweeper and Norton AntiVirus (yes, I know there are freeware alternatives, but this is what was installed when I got to it). I know I've missed something, because one or two things keep reappearing in the HijackThis log.

Thanks for your help...this has encouraged me to learn a bit more about this and get to the point where I can take care of this myself.

As an aside, and if you can't help me here I'll post it elsewhere, but I've also been having problems with NAV. I, like a lot of people, have issues when trying to run LiveUpdate. Virus defs can update, but it tells me it can't install certain updates it downloads. As long as the virus definitions are able to be updated, will it still be able to catch everything adequately?

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Hello death2sanity and welcome to the BC HijackThis forum. The HijackThis log shows no signs of viruses or malware at this time. It is clean.

Just to be sure let's run a different scanner and see what it shows us. Download WinPFind.zip and unzip the contents to the C:\ folder.

Start in Safe Mode Using the F8 method:

Restart the computer.

As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.

Use the arrow keys to select the Safe Mode menu item.

Press the Enter key.

Locate the c:\winpfind\winpfind.exe file and double-click it to run it. Now click the Start Scan button to begin the scan.

When the scan is complete reboot normally and post the WinPFind.txt file (located in the WinPFind folder) back here along with a new HijackThis log and I will review the information when it comes in.

As for the NAV issue. Many infections attempt to disable any security software including anti-virus programs. If NAV is not working properly then I would suggest doing a complete uninstall and then reinstall. After the reinstall attempt the update process again.

OT

I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.OldTimer