This weeks guest is Veronica Silva Veronica shared some great stories of how shes used continuous improvement in all different kinds of settings including bartending and banking An MP3 version of this episode is available for download here In this episode youll learn Veronicas background 1 44 Veronicas training days 3 41 How she applied Six Sigma to bartending 5 17 Her transition to software 7 41 Applying Six Sigma to banking 9 38 The whiteboard story 13 35 Her transition to public utilities 16 46 What Veronica is currently working on 17 59 Where continuous improvement is heading 19 45 A time when Veronica was able to sell someone on continuous improvement 21 35 Who Veronica would shadow 23 48 The best advice Veronica has ever received 25 18 About Veronicas business 26 39 Final words of wisdom 33 27 Podcast Resources Subscribe Never Miss New Episodes Click to Subscribe in iTunes If you enjoyed this podcast please be sure to subscribe on iTunes Once youre a subscriber all new episodes will be downloaded to your iTunes account and smartphone The easiest way for iPhone users to listen to the show is via the free and incredible Podcast app You can download it here CLICK HERE to subscribe to the Gemba Academy podcast on iTunes You can also subscribe via Stitcher which is definitely Android friendly What Do You Think What other unusual contexts can continuous improvement be used in