In order to enable an iCal export link, your account needs to have a key created. This key enables other applications to access data from within Indico even when you are neither using nor logged into the Indico system yourself with the link provided. Once created, you can manage your key at any time by going to 'My Profile' and looking under the tab entitled 'HTTP API'. Further information about HTTP API keys can be found in the Indico documentation.

I have read and understood the above.

In conjunction with a having a key associated with your account, to have the possibility of exporting private event information necessitates the creation of a persistent key. This new key is also associated with your account and whilst it is active the data which can be obtained through using this key can be obtained by anyone in possession of the link provided. Due to this reason, it is extremely important that you keep links generated with this key private and for your use only. If you think someone else may have acquired access to a link using this key in the future, you must immediately remove it from 'My Profile' under the 'HTTP API' tab and generate a new key before regenerating iCalendar links.

IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.

Duration

8 hours (plus 30-minute exam compulsory to all attendees)

Target audience

All individuals involved in the provisioning of (federated) IT services.

Candidates who wish to progress to advanced level of the qualification and certification scheme

Entry requirements

None

Contents

Basic IT service management concepts and terms (based on FitSM-0)

Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM