According to our research, hiring managers at Planet Fitness ask soft skills interview questions 2.3x more than at other companies:

1. What is your greatest weakness?top question

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

About Yourself

No one is perfect and your interviewer doesn't expect you to be perfect either.

While it is good to be honest and open, it will not help you to put yourself down. What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

About The Company

Research the company (website, social media, etc) to learn about the company culture. What personal and professional qualities do they value?

About The Fit

It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself! It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 65% more frequently at Planet Fitness than at other companies.

2. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions. The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills. They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

About Yourself

Presumably, you are interested to grow professionally. Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is a Myers&Briggs-based test), research the internet on what career paths are possible with your skills and current job. What challenges do you like overcoming? For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position. However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

About The Company

Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general. Is the business expanding, are they opening new locations, or starting new projects? Or are they heavily automating and cutting staff? Let’s say you are applying for a UX designer position for a brand-new product. In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

About The Fit

And of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes. However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position. If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position. Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “as I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like “Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”. This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 17% more frequently at Planet Fitness than at other companies.

3. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

About Yourself

What is your current occupation? Define yourself professionally in one statement. Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills? Try to give some numbers to support your statement.

About The Company

Research the Company. Based on what you know about the company and the job description, why are you interested in the position you are applying for?

About The Fit

Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position? Can you support your statement with relevant examples from your past experiences? Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like “Do you know what the current needs in the company/department are, where my skills and experience can help?" That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

Related blog articles

4. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

About Yourself

Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around. Do you have certain principles, or methodology, to deal with difficult people? Do you have strong people skills, are you good at conflict resolution? Are you high on emotional intelligence? Can you give an example?

About The Company

What have you found about the company and its culture? What have you learned about how the employees value each other? How do they treat their customers? Knowing their line of business or industry, what can be some examples of difficult customers? Do your research.

About The Fit

A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace. If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

Acknowledge - what the other person is feeling,

Apologize - for the way the other person is feeling,

Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 81% more frequently at Planet Fitness than at other companies.

5. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

About Yourself

Think of a time when, as a customer, you had a problem with a company. How did you feel? How did you want to be treated? How would the situation ideally be resolved? If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer? What was the critical factor in a successful resolution of the situation? Try to define your principles or approach.

For example, I know that people tend to be frustrated when they feel neglected and unimportant. Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

About The Company

Every company relies on customers. Research the Сompany you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform). Based on your research, how does the company treat customers? How do they resolve customer issues?

About The Fit

How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

Acknowledge the customer's feelings,

Apologize for the customer's experience,

Admit the customer is experiencing an issue and you will do your best to assist them.

Add the extra “A” and Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 59% more frequently at Planet Fitness than at other companies.

6. What are your drivers? What motivates you?

How to answer

Motivation is what we use to drive ourselves forward to complete tasks and bring results.

Why do hiring managers ask this question? They want to get a sense of your personality. But more importantly, they want to see your resiliency and determination. They do not want to hire someone who will quit when encountering difficulties, whose focus will be elsewhere, or who will just waste their time.

Enthusiasm ranks very high on the list of qualities employers are looking for in a candidate. If you can demonstrate that you are genuinely passionate about your profession and interested in the position you are applying for, your chances of getting hired will improve significantly.

About Yourself

This question requires serious self-examination; you should be asking it yourself long before the interviewer does.

Look back on everything you’ve done in your life, job, and career so far. What was it about your best days that made them the best? Can you take those feelings and apply them to specific moments from your life and past work experiences?

Are you ready for tough projects or for being asked to do something that isn’t quite on your job description, or for having to stay at work till late instead of another team member? Will meeting deadlines, learning new things, finding a way to solve problems or overcoming a challenge inspire you and make you want even more?

What gives you a sense of accomplishment when you can look back on and say "I achieved that"? Look deep inside.

Analyze your experience by types of tasks, by type of environment, type of feedback, level of responsibility and stakes? Do you prefer independence, or being part of a team?

Task type: if you were given a whole day or even week at work to focus on just one of your tasks, without interruptions or multitasking, which one would that be? Why?

Environment: do you feel motivated in a dynamic environment with lots of action, communications, deadlines? Or would you rather disconnect from the outside world and immerse into a single task, with your headphones on?

Feedback: are you better motivated by positive feedback, or by healthy criticism? Or maybe by customers’ smiles and “Thank you” messages?

Responsibility and stakes: are you motivated to do your best when you know that the stakes are high and your contribution will make a great impact on the bottom line? Or do you feel better in a more safe and relaxed environment when someone else is responsible for making big decisions?

Financials: what is the salary range that makes you feel comfortable and respect yourself? Let’s be realistic, this is one (although definitely shouldn’t be the first) of the drivers.

Be creative, this list is not exhaustive.

About The Company

Take a long look at the job you’re applying for. What kinds of tasks will you be responsible for? What will the environment be? What do you know about the possible kinds of feedback you will be receiving? What is the level of stakes in this role? What do you know about the salary they can possibly offer?

About The Fit

How comfortable are you with the drivers the company can offer, comparing to those of your own? Pick those that have a match and give some examples.

For instance, if you’re applying for a software engineer job, describe how you are motivated by solving complex technical challenges. If the job involves teamwork, give an example showing that you love collaborating and accomplishing big things as a part of a team. That is what drives you to do your best each day. You can say you enjoy meaningful work creating products that change people’s lives, if this is relevant to the company.

Pro Tip

Be enthusiastic. The more enthusiasm you have for what motivates you, the more enthusiasm the interviewer will have for you!

Statistics

This question is asked 6.6x more frequently at Planet Fitness than at other companies.

7. What are your long-term goals?

How to answer

Even in this age of the so-called Gig Economy, employers are always looking for people who can become their strong and loyal “soldiers,” a part of their “army” to help them conquer their market share against their competitors. So, even if at this moment this job may be a temporary contract, you never know what opportunities may present themselves to you in this company. Trust me, your hiring manager doesn’t know either! So, be open to opportunities and use this question to emphasize how your personal goals correspond with those of the company.

About Yourself

Start with honestly assessing yourself. (At this moment, you are not sharing these thoughts with anyone, so be as open as you can). Imagine that you have all the resources in the world and that all roads are open for you. How would you use them? Which road(s) would you choose? What do you see on the horizon in that direction? Be audacious and don’t limit yourself. There is no longer a perspective than “long-term,” so be as futuristic as you possibly can.List a few “road” options that you would be enthusiastic about going down. For example, this list may be as broad as the following:• Writer,• Choir director,• Software engineer and architect,• CEO of a unicorn startup company,• Entrepreneur.As William Shakespeare once said, “We know what we are, but we know not what we may be.”

About The Company

Now, look at the company. What is the industry they operate in? What is the position you are applying for, and what are potential career growth possibilities within the department, company, and industry?

About The Fit

Which of your “road” options correspond best with the opportunities presented by this company? Highlight this option and focus on it. Imagine, in as much detail as you can, going down this road. What would be the major milestones for you, in order to move towards your goal?

Describe the chosen option by focusing on the first 1-2 milestones, and by presenting it in light of company goals and current initiatives. For example, if you are applying for a Project Manager position in a corporation engaged in the education industry, and your “road” option is “CEO,” your next career step may be a Program Manager, or an Innovations and Research manager. Explain why you are enthusiastic about reaching these goals, and what makes you think you have the necessary traits and skills to reach them.

How can the company benefit from these traits and skills of yours already today, in the current role you are applying for?

Pro Tip

Framing your answer in the same terms used by the company will help ensure the interviewer can easily understand your language and help both of you to be “on the same page.” The easier you make it for the interviewer, the better are your chances they will “vote” for you over other candidates.

Statistics

This question is asked 2.3x more frequently at Planet Fitness than at other companies.

8. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket. Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

About Yourself

Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people. If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

Most likely, the situation was highly emotional. What helped you persevere? Was there an element that you enjoyed? For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning. However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement. Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment. Now, after a few years, we remember those times as some of the most exciting for our team.

About The Company

What do you know about the company, where you may encounter a stressful situation? Are they working on a major project which is approaching a due date? Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face? These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

Do Your Research!

About The Fit

Think of your ideal workplace environment. Does this company feel like it? Do you feel excited and enthusiastic about the kinds of stress you may encounter here? If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement. Explain your approach or rationale and give your example from the past.

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your Lessons Learned. However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

Statistics

This question is asked 49% more frequently at Planet Fitness than at other companies.

9. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your toes and how great your customer service skills are.

About Yourself

Think about the time you were a customer, how were you treated and how could your experience have been made the best. Now think about the time you had to help a customer. What did you do to make that experience unforgettable for the customer?

About The Company

Think carefully about the company and what they are looking for. Read online reviews and any other available information. What are their standards for treating customers? What complaints have you seen that can give you a hint of some of the challenges associated with customer service?

About The Fit

Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer. Frame your story in terms of your STAR method:

S - What was the Situation?T - What was your Task?A - What Action did you take?R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 72% more frequently at Planet Fitness than at other companies.

10. What did you like or dislike about your last job?

How to answer

Your answer to this question will show the interviewer your overall perspective (positive or negative) of your prior role and your approach to what you liked (or didn’t like) about that aspect of your work. While answering such a question remember that diplomacy is the key to corporate success.

The answer you give to this question can say a lot about you, for example:

Are you a positive person, and not someone who complains, holds grudges or badmouths their co-workers or boss?

Do you exhibit loyalty, enthusiasm, dedication, and energy?

Are you easy to work with?

About Yourself

Reflect on yourself; stick to the facts and don’t go into emotions.

List the things you were responsible for in your last job.

Which of them did you like most? Why?

What were the responsibilities you liked less? Why?

Was there anything you consider completely unacceptable?

If you feel that your answer will not be complete without a nod toward the negative aspects, then keep it focused on tasks, situations, or company structure, and not on people. The overall tone must be positive and friendly.

About The Company

What does your research tell you about the company you are applying to? Will there be situations like those in your former job you don't want to get into again? What are the requirements for the position? What challenges will you face there? What responsibilities will you be tasked with?

About The Fit

Which of the responsibilities you liked will also be part of your future responsibilities in your new role? Don’t forget to show your excitement while telling about these.

If there were responsibilities you disliked that are not part of the job description, don’t bring them up.

By asking about your feelings toward a previous job the interviewers often aren’t that interested in the list of actual likes or dislikes you can provide. Rather, they’re trying to judge your character by listening to the tone and attitude with which you respond to a tricky question.

However, details of your likes and dislikes can also reveal whether you'll be a good fit culturally at the company at hand. Showing excitement about responsibilities that will most likely be included in the role you are applying for can help strengthen your position as a fit.

Mentioning that you are ready for more challenges and opportunities, that the position you are applying for is a great match for your skillset and that you feel you would be an asset to the company or department is often a safe way to show your excitement.

Pro Tip

Telling your stories, use the “sandwich method”: start off by mentioning a positive, then mention the negative, and try to pivot back around to something positive. You can do that by talking about how you managed the aspect you disliked, or by making a connection to the job you're interviewing for.

Statistics

This question is asked 3.2x more frequently at Planet Fitness than at other companies.

11. What are your current professional goals?

How to answer

This question is your chance to show yourself as a focused and results-oriented person (and this is exactly who you are, aren’t you?)

About Yourself

Define up to 3 goals. Think about each goal:

Why is it important to you?

What are you doing to achieve it?Imagine a company where you would like to work, ideally. How can working in that company help you achieve your goal? And what about the opposite - how can the company benefit from your reaching your goal?

About The Company

Based on the research you did on the company, what are their current goals and initiatives? How would its goals and initiatives help lead you to achieve your goals?

About The Fit

From your list of goals choose the one with the most synergy between yourself and the company. Explain how your professional passions will help the company achieve its success.

Craft your story around these 4 points:

The Why: Why is this goal important to you, what makes it so exciting?

The What: What steps are you taking to reach your goal?

What’s in it for you? How can this company and job role help you reach your goal?

What’s in it for them? How can the company benefit?

Pro Tip

Try to validate your assumptions by asking the interviewer what they think. For example, you can end your answer with this question: “And do you know what current goals the company/department is trying to achieve?” It can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 3.3x more frequently at Planet Fitness than at other companies.

12. How would you describe yourself?

How to answer

This question is like the Tell me about yourself question usually asked at the beginning of an interview, but there are some subtle differences. It belongs to the family of Reflective questions where the interviewer is assessing your cognitive abilities, as opposed to the more factual and matter-of-fact “Tell Me About Yourself” question.

About Yourself

Think of how your bosses and peers would describe you. Throughout your professional experience, you have probably heard them giving you some labels – try to remember the exact words they used. If you have received LinkedIn recommendations from someone, read those and think why people wrote them and what work situations prompted those descriptions. Remember the context of those situations and frame them as stories.

Make a list of keywords, or short key phrases, that can describe you. Your Key Selling Points should definitely appear on this list, but try to also use some adjectives here, to add a positive emotional touch.

About The Company

Research the company’s values, standards and policies. Make a list of keywords or short key phrases.

About The Fit

Which of your keywords correspond best with those of the company? Highlight 3-4 matches. Now try to imagine being a peer or a boss of yours and compile statements about yourself, in the 3rd person, mentioning these keywords. Remember to use adjectives, and don’t be afraid to mention real references from real people.

For example, if you are applying for a position that requires good people skills, and your boss at your previous job called you a “conflict resolution guru,” don’t be shy to mention this reference, and provide a brief context that caused your boss’s praise. Use the STAR method to craft your story.

Don’t limit yourself with just one keyword. If you are concise and don’t ramble with your answer, your interviewer will probably want to hear more than one. Just be observant and watch the interviewer’s reaction. You want to keep them interested.

Pro Tip

If you haven’t yet received any LinkedIn recommendations, try to obtain them. Also, offer to write your own recommendations for them - both received and given recommendations will be visible in your profile and will tell the interviewer exactly what you want to be known about your values, your attitude towards work and relationships.

Statistics

This question is asked 43% more frequently at Planet Fitness than at other companies.

This page has been updated on March 26, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from Planet Fitness by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include: