Known Issue: Huawei Phones

Are you having an issue with your Huawei Phone and trying to install Circle Go? You may experience issues installing and/or using Circle Go on these phones, because of incompatibilities at the operating system level on Huawei-manufactured Android phones.

Symptoms

The main symptom of this issue that you will experience is the VPN will fail to activate, unless the MyCircle app is left in the foreground. Since leaving the MyCircle app in the foreground is unrealistic, we have deemed Circle Go incompatible with Huawei devices other than the Nexus 6P.

Incompatible Devices

At this time, we cannot support Huawei device at this time, with one exception: the Nexus 6P should work just fine. If your device is listed as manufactured by "Huawei" in the Circle app (on the "Device Summary" screen for the device), and is not a Nexus 6P, Circle Go will not work properly. We apologize for any inconvenience this causes.