Ticketing System

What are the ticketing integration modes?

Nanorep supports all e-mail forwarding integrations, which can be used across CRM and ticketing systems such as Salesforce, Kayako, Zendesk and so on.

Nanorep works with two e-mail forwarding modes:

1. Advanced: each e-mail is forwarded to the CRM with a reply address to the Nanorep system. When the CRM system 'replies', the answer is saved in Nanorep and sent to the customer by Nanorep.

2. Basic: each e-mail is forwarded to the CRM as if it was sent from the customer himself (with the customer's e-mail as the actual reply-to address). The CRM 'replies' directly to the customer. The CRM can 'cc' the Nanorep inbox in order for Nanorep to learn the answer.