Select the HR category in the list on the left that contains the new catalog
item.

Click New Catalog Item.

Enter the catalog item Name and Short
description.

The short description is used to help the employee make a selection from the
HR catalog. It also appears in the Short description
field when an employee selects the catalog item.

Select the Catalog category from the choice list.

(Optional)
Select the HR Assignment group to enable an HR agent to
be auto-assigned when this catalog item is submitted.

(Optional)
Change the Priority to higher or lower when
necessary.

Click Publish to save the catalog item and make it
available for use immediately.

When you click Submit, the catalog item is saved, but
is not active. You can update it, for example to add variables, before you
publish it.

The following three items are created.

Catalog item that includes the
hrsm_benefit_questions variable set. The
defined fields include Opened for,
Priority, Short
description, and Question.
Contextual search of the knowledge base is enabled also for the
Short description field.

HR case category with the name of the catalog item.

HR template with the name of the catalog item.

What to do next

When you want to customize the new, published catalog item, for example, to add
variables, point and click the edit icon that appears. Follow the steps in Modify an HR catalog item in non-scoped HR. If you submitted the
catalog item without publishing it, its listing has a gray background. When you edit it,
be sure to check Active to enable it for use.