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How to find and send iOS crash logs

Modified on: Thu, Sep 11, 2014 at 7:54 PM

When troubleshooting an issue with the SubAssistant app for iOS, we may request iOS crash logs to help determine the root cause of the reported issue. Application crash logs are uploaded to your computer when you sync your iOS device and iTunes or are available on your device or can be sent from your device. There's two ways to provide crash logs. One method may be easier for you than the other, so you can choose the method you prefer.

Windows XP

Open "My Computer" and navigate to the folder above to find the crash logs.

Once you have located your crash logs, please attach them to your SubAssistant Support ticket for review or send an email to support@subassistant.com and reference your support ticket number.

Can't find the crash files? Allow data collection

If you were unable to find the crash logs on your computer, you must first allow iTunes to collect diagnostic and usage information. The first time you connect your iPod touch, iPhone, or iPad to your computer, iTunes asks for your permission to collect and analyze diagnostic and usage information from your device. If you answered "no" when asked, or can't find the crash logs after following the steps below, you'll need to allow reporting for your device. See the links below for instructions on how to enable reporting.