FAQs

CHANGING OR CANCELLING ORDERSShould you wish to change your order after your payment has been processed, please email us immediately at shop@eternalbridal.com.au and we will try our best to accommodate your request. There may be some instances where we are unable to modify your order.

Should you wish to cancel your order after payment has been processed, please email us immediately at shop@eternalbridal.com.auand we will try our best to accommodate your request. We are unable to cancel orders after items have been shipped.

PAYMENTAll payments for items purchased through the Eternal Bridal online will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

DELIVERY TIME AND POSTAGE COSTWe will do everything we can to deliver your order as quickly as possible.

Please allow 2-10 Business Days to receive your parcel during non-promotional periods.

Orders placed after noon AEST will be shipped the following business day. (Please allow an additional day for orders placed on a Monday).

Postage is Free for orders over $200 and a Flat Rate of $10 per order applies on all other orders. Express post can be purchased and calculated at checkout .

TRACKING ORDERSAll orders are sent via Australia Post with signature required upon delivery. An email will be sent to you with your tracking number after your item has be shipped. All items can be tracked here

FAULTY ITEMSIf you have received an item you believe to be faulty, please contact the Eternal Bridal E-Boutique to discuss your options for a repair, replacement or refund, subject to the conditions of our Refunds & Exchanges policy.

Eternal Bridal eGift Cards are in AUS currency and are not redeemable outside of Eternal Bridal Online Store; cannot be returned or exchanged; and are not redeemable for cash (except where required by applicable law).

Eternal Bridal is not responsible for lost or stolen eGift Cards, or for use of a eGift Card without your permission.

Any approved returns made with purchased using Eternal Bridal eGift Card will be returned into original Eternal Bridal eGift Card; and balance that remains on the card can be used in whole or part against future purchases at Eternal Bridal Online Store.

Eternal Bridal eGift cards expired 24 months after issue.

Shipping

FOR ALL ONLINE STORE ORDERS

XMAS POSTAGE DATES; Within the Metro Area

All regular post items must be ordered by 3pm AEST by the 14th December 2018.

All express post items must be ordered by 3pm AEST by the 20th December 2018.

Shipping Within Australia:

Free Shipping for orders over $200

All other orders$10 flat rate

Express shipping $15-$25

Eternal Bridal offers FREE standard shipping on all orders within Australia above $200. All other orders are charged a flat rate of $10. Items are sent via Australia Post with a signature required upon delivery. All orders will be shipped within 1-3 business days after placing your order. In-stock orders can be expected to arrive within 5-8 business days of shipment. There may be short delays around holidays and peak season. If you advise Eternal Bridal of an ATR (authority to leave) then you are accepting all responsibility for your parcel once it has been left by the courier/delivery driver, otherwise a signature is required upon delivery. If you fail to collect your parcel and it is returned to us a refund for your purchase amount will be issued back into your account less a $30 restocking fee. If you would like the item resent a $10 shipping fee will be charged.

Express shipping is optional and charged at check out by the weight of your items and ranges from $15- $25. All items are sent via Australia Post with a signature required upon delivery. In-stock orders can be expected to arrive within 1-2 business days of shipment within the metro area.

For all back-ordered shoes and bridesmaid dresses we recommend allowing 14 weeks from placement of order to receiving you item.

International Shipping:International shipping rates are as follows;Rest of The World - Flat Rate $50 Delivery Time: Up to 21 days

All of our international parcels are sent via trackable postage with signature upon delivery.Please be aware that if you are purchasing online from outside of Australia you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and the shipping costs.The responsibility for any custom duties, foreign taxes or other fees,which may be imposed, will rest with the customer

Returns

ONLINE STORE ONLY.All returns (exchange or refund) must be authorized by our customer service team. You can contact us at shop@eternalbridal.com.au for assistance, instructions and authorizations on returns. You may return in stock, non-sale items only; returned product(s) must be received within 14 days of delivery to customer.

Returns requirements:The item(s) has not been worn or tampered with in any way.The item(s) is sent with the original purchase receipt/invoice.The item(s) is in its original condition and is unworn and unmarked.

Eternal Bridal reserves the right to charge for the full cost of the product if we deem that it is worn or damaged in any way. We charge a $30 restocking fee for all refunded items. Eternal Bridal offers a one-time free size exchange for shoe shipping except for shoes bought with a promotional discount, in which case the customer is responsible for covering the cost of shipping. The replacement shoe will be shipped upon receipt of original purchase. All other shipping costs related to returns/exchanges are the responsibility of the customer. Item(s) must be returned to Eternal Bridal. We allow size exchanges on sale shoes if it available but all postage costs are the responsibility of the customer. It is our recommendation that you contact us for a sizing consultation if you are not familiar with our shoe designers.

We recommend that all return items are insured during transit as we do not cover the cost of lost or damaged goods. All return postage costs will be at customer expense with the exception of faulty items. Please include proof of postage costs to be reimbursed for postage of faulty items along with your original purchase receipt. Eternal Bridal does not offer refunds on sale items, however we do offer the ability to return for store credit within 14 days. Eternal Bridal does not offer refunds on any bridesmaids dress orders. All clearance sales are final.