Customer Question

Hello, and thank you for using this service. I'll be helping you with your problem today.Can I get the full model number to better assist you? There should be a few more letters after the SMH9187. It'll be located on a sticker just inside the door way.

Sorry it has been a few days so I was out running a service call but I would need the full model locate don a sticker just inside the door way to look up the exact issue. SMH9187 is the start of the model but there should be more after that.

That is the only model number and the manual says the model is SMH9187 Samsung microwave oven. I have been charged twice while attempting to get a response. I want a refund on the second charge, whether you can get me a response or not please.Thank you,***** *****