Collins: Robotics in Hospitality

Contributor: Robotics in Hospitality

Overview:

...There is growing evidence that hospitality organizations can achieve an attractive return on investment (ROI) by replacing manual labor with machines. Consequently, employees’ social and collaboration skills, such as emotional intelligence, will be in higher demand than narrow technical skills, said Galen Collins, Ph.D., professor at the School of Hotel and Restaurant Management (SHRM) at Northern Arizona University and cofounder of the Hospitality Information Technology Association...