Student Services Outcomes

City College of San Francisco systematically assesses student support
services through student, faculty, and staff input along with student
achievement data and student learning outcomes assessment to improve
the effectiveness of our services.

Student service outcomes are comprised of service area outcomes and
student service learning outcomes.

Service Area Outcomes (SAO)

Describes the level of
efficiency and effectiveness of a service area and its ability
to serve the department’s mission and program objectives