Mobilizing 10,000+ Field Service Technicians

About Client

Saudi Telecom is a leading provider of telecommunication services which includes landline, mobile, internet services, television and computer network services in Saudi Arabia.

Requirement

The client wanted to mobile enable their field service technicians. They wanted native (iOS and Android) applications which would integrate to Oracle EBS and a responsive web application with could be accessed through any device. The client wanted to develop an application which would enable their field technicians to view tickets, update, resolve tickets & ensure a timely response to their end customers.

The client also required an admin console for the managers. The admin would be able to optimize resources as per the location, schedule the resource and tasks assigned to technicians. The solution would also have security features like retag device user, wipe off device contents, force log off a user etc.

Solution

RapidValue developed the solution using eQuipMe™ field service management module.

The solution includes a mobile app and a responsive web app for administration, integrated with Oracle EBS.

Field technicians can view the tasks assigned, customer information, pricing and order status.

Technicians can find the location of customers using maps and get suggestions on the best route to reach the destination.

Supervisors can manage tasks and schedule appointments based on availability of the resource via the web application.