Answers to Frequently Asked Questions

Orders

ColorMeHappy cosmetics is available to be purchased as individual product and monthly subscription package through our website – www.colormehappycosmetics.com.

What is the difference between individual product purchase and monthly subscription package? Our individual product purchase allows you to pick and choose your desired product, just like in any other e-commerce site. Our subscription package allows you to get one (or two or three) of our products every month! While we get to surprise you with our best pick of the month, delivered to your door here in Singapore every month! YOLO! GET A LITTLE BOX OF HAPPINESS EVERY MONTH!

How long does it take to receive my order?

We ship orders out the day after we receive payment. We send all our packages via Sing Post regular mail so you should receive your purchase within 2-5 days.

Why does my Order Status show “payment pending”? Should I re-create a new order?

Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 48 hours, please contact us at [email protected]. Please do not re-create your order to prevent duplication.

Can I cancel my order after it has been confirmed and paid for?

For Individual Lip Purchases Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped. For Subscription You can cancel your subscription anytime after you have paid for at least one month of products. (For those lucky enough to have availed of our FirstMonthFree promotion, this means you can cancel anytime after paying for the second month (as the first month is free). (Unfortunately, we cannot make any cancellations before this). Just go to www.colormehappycosmetics.com. Then go to My Accounts and login. From there, you will be guided on how to make the changes you want. If you get lost, no problem! Just email us and we will help you through it. Your cancellation will take effect for your next month’s order. For the current month, if your credit card has been billed, pls expect one final delivery. We do not provide refunds, so enjoy your last one!

Coupon/Voucher has already been previously used, note that the coupon is for one time use only

Each order can only use 1 coupon/voucher

Note that coupons can not be used at the same time as Flash Sales and other major promotional events.

Can I order through email?

Of course! Please email us at [email protected] and let us know which lip product you want and we will take care of that for you.

I am a makeup artist. Do you have special offers for makeup artists?

Yes we do! Some of our earliest customers and biggest fans are makeup artists and we are fully committed to supporting the makeup artist community! Just send us an email at [email protected] and we will send you details of our makeup artist offers.

I am a beauty blogger / Instagrammer. Can I get free products in exchange for a review or social media post?

We love working with beauty bloggers and Instagrammers! We do give products away, but we have a selection criteria. Do email us at [email protected] with your Media Kit if you would like us to consider your account!

Payment

What kind of payment method may I use at colormehappycosmetics.com?

You can pay by Paypal, Apple Pay or any of the major Credit Cards (Visa/Mastercard/AMEX).

What if I want to change my payment method?

You can change your payment method and your credit card details easily! Just go to www.colormehappycosmetics.com, then login to ‘My Account’. From there, you will be guided on how to edit your payment method.

Shipment and Delivery

What are your delivery options and how much is shipping?

We deliver via Sing Post regular mail for all orders

Shipping is FREE for all subscription packages and lip products purchases

If you would like your package to be delivered via a different shipping method, please email us before proceeding with your order.

When do I get my order?

For Individual purchases: We are committed to delivering your order within 7 days depending on the postal services and holidays.

For Subscription: If you placed your subscription within the first half of the month, you will get your monthly box by the 3rd week of every month. If you placed your subscription within the second half of the month, you will get your monthly box within the first week of the following month.

How does my order get delivered to me? Do I have to be at home to receive it?

Your order will be sent by SingPost. And no, you don’t need to be at home to receive it. It will be dropped into your mailbox. What could be simpler than that!

Can I collect my order directly from your warehouse?

We believe in delivering your very own box of happiness to you, so unfortunately, we do not offer self-collection

Please email us at [email protected] immediately so we are able to make the amendment before the package is delivered. In the event that the wrong address is indicated in the order, and the package is delivered, ColorMeHappy will not be liable for any replacement or refund. The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

Returns

What do I do if I receive a defective item? Do I get a replacement?

Please contact us immediately at [email protected] with your name, email address, delivery address and details of exact date you received the faulty item and an image of the faulty item received. Please do not discard the item as we will need it for our own quality checks. If our quality checks determine that the cause of the defect is due to ColorMeHappy’s manufacturing or shipping delivery process, we will be happy to replace it with another product. Note that we will not provide a replacement product if: the defective product is not available for our quality check, or if the cause of the defect is not due to ColorMeHappy’s manufacturing or shipping/delivery process.

What do I do if I don’t like the product? Can I return it and get a replacement?

Unfortunately, we do not accept returns, nor give a replacement for products that are not defective. However, we will happily talk with you and can give you suggestions on the best ways to use the product that we have sent you. It is always great to try on new and different looks and colours for our cosmetics, it’s part of the fun.

What do I do if I have an allergic reaction?

At www.colormehappycosmetics.com, we specially check our products to ensure we meet our quality standards. The ingredients of the product are listed on the product page of our website and also on our box to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to [email protected] We will help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

Can I test the products before buying them online?

Yes! You can visit any of the retail outlets that stock ColorMeHappy lipsticks. This includes BigBox in Jurong, Megafash Tanjong Pagar Centre, Megafash Vivo City, Megafash Suntec City.

Account Details

Will my personal information be shared with third parties?

Colormehappycosmetics.com prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with third parties unless it is as part of the core business and support work of ColorMeHappy cosmetics.

I am having problems logging into my account

If you receive a message stating that your email address/password is not recognised – please follow the steps below:

Please clear your cache and browser history. Close and open a new browser.

Make sure you are using the same email address and password you registered with.

If you have forgotten the email address you used for your account, please click on ‘Forgot your email account/ account name’ or send us an email and we will get back to you.

If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account.

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please email [email protected] with the details and screenshots of the error.

How do I tell you if I am changing my delivery address?

That is easy! Just go to www.colormehappycosmetics.com, and login to ‘My Accounts’. From here, you will be guided on how to edit your delivery details. Note that it may take us up to a week to process your change in address. If you are changing your address in less than a week, email us at [email protected] so we can get it fixed for you.

Others

Can I get a list of ingredients for a product?

Please see the list of ingredients at the back of the box as it gets delivered to you.

Do you offer product samples?

Unfortunately, we do not give free product samples.

Are your lip products lead free?

Yes our products are free from lead and other poisonous chemicals! They were all subjected to rigorous testing in a lab in Hong Kong.

Are your lip products cruelty free?

Yes! Our lip products were all manufactured without any animal testing.

How do I know if a product is Halal certified or Vegan?

All our products do not contain any animal ingredients or alcohol.

Can I get a personal consultation on the use of your products?

Of course! Please contact us at [email protected] to arrange a consultation with one of our beauty experts. They are well-versed on every product we carry and even use them in their daily routines.

Any other questions?

Just email us at [email protected] and we will be happy to chat! Have a ColorMeHappy day!