Disabling push notifications

Push notifications help keep the Android app connected during periods of bad connectivity and
preserve battery life by allowing the application to alert you to important chat events
without remaining continuously connected.

While we recommend using them if at all possible, push notifications aren't supported in
certain regions, like China. If you're using the app in one of these regions, you'll need to
disable push notifications in order to receive notifications when the app is in the
background. Of course, this means the app will remain continuously connected and will drain
your battery more quickly. For more details about battery use, see Optimizing battery life with the Zendesk Chat Android app.

To disable push notifications

Tap Menu icon (≡) > Settings.

Under Preferences, toggle the Push notifications option to off.

A warning message appears confirming that you want to disable push notifications. Tap
Disable to continue.

If you’re using a device on 6.0 Marshmallow or above, you have a feature called Doze that
helps to improve the battery life of the device when it is idle or asleep. To avoid missing
notifications when your device is in Doze mode, you need to whitelist the Zendesk Chat app
in your device settings.

To whitelist the app

Open your device’s Settings.

Scroll down and tap Battery.

At the top right, tap More ( ⋮).

Tap Battery optimization.

Tap the down arrow and select All apps.

Tap on the Zendesk Chat app in the list.

Select Don’t optimize and tap Done.

The Zendesk Chat app should now appear on the Not optimized list, as shown below: