Deer Valley Resort, UtahSki and Snowboard Rentals

Ski Butlers Deer Valley Resort Customer Reviews

Net Promotor Score: 96.4%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

Nick from Boston was an excellent emissary for your business - Ski Butler's Park City was the greatest ski rental experience I have had in over 20 yrs of renting! Seamless, convenient, high level service. All you could ask for! I'll rent again for sure.

Posted on March 18, 2011
by Britton Lee

Extremely convenient.

Posted on March 18, 2011
by Jordan Lea

I have to admit I came into the deal a skeptic but now can't imagine doing it any other way. Everybody was right on time every time, it was a positive experience from top to bottom.Jordan Lea, Greenville, SC

Posted on March 18, 2011
by Andrew Walton

We love ski butlers. We had a boot that was a little too small. We called Ski Butlers on the slopes and they met us at the bottom of the hill within 20 minutes to change out our equipment. They are extremely friendly and knowledgable.

Posted on March 18, 2011
by Mark Thomas

Garrett provided excellent dependable service. It took the hassle out of having to drag skis along for the trip or worry about where to go to rent. I will continue to use this service in the future!

Posted on March 16, 2011
by Eric Tyler

I have used Ski Butlers a number of times and there is no equipment provider anywhere that delivers better service. I refer them completely and it goes like this.... Ski Butlers - Call them NOW. Don't shop or consider any other options. Ski Butlers is absolutely the best.

Posted on March 16, 2011
by Stephen Bressler

Keaton and Garrett were extremely helpful and everything went very smoothly. The equipment was quality and the service was great.

Posted on March 16, 2011
by Julie Glover

The service was excellent and very professional and knowledgeable. THANK YOU...

Posted on March 15, 2011
by Melissa Cockerill

First time we used a ski delivery service and it was FANTASTIC. The guys were great at fitting the boots and getting us set up for some awesome skiing!

Posted on March 14, 2011
by Evan Gahm

The staff was extremely helpful, especially considering the delayed plane arrival affecting the delivery time of the equipment.

As editors of www.familyskitrips.com and www.luxuryskitrips.com, we travel frequently. Ski Butlers is fantastic – versus shipping your ski gear days ahead or paying excess bag fees and chancing delivery by the airlines. Ski Butlers sets you up upon your arrival from an impressive selection of top equipment. - Heather Burke, ski journalist & editor

Posted on March 11, 2011
by Stephen Rosen

We will never rent from anybody else. This is the second year we used Ski Butlers and they could not make it any easier.

Posted on March 10, 2011
by Jeff Rasch

Ski Butlers met and exceeded our expectations! This was our first time using your service. Everyone that we interacted with at Ski Butlers went out of their way to make it a positive experience! A special acknowledgement to Braden...great attitude and a lot of fun while being professional.

Posted on March 10, 2011
by Ty Velde

All in all, excellent service. Had to get a pair of boots replaced after a day of skiing. Called at 8am and the boots were delivered by 9am. Awesome service!! Kudos to your Park City team.

Posted on March 09, 2011
by kevin hartman

I was very pleased with all aspects of the Ski Butlers experience. Even changed skis during our trip with no trouble. Thanks Guys, Kevin.

Posted on March 07, 2011
by Ben Trafton

Great service, friendly, knowledge-able staff. Equipment was top of the line and it made our ski vacation very easy.

Posted on March 06, 2011
by Becky Cullinan

So convenient! The only thing I would change is, when ordering, I would allow the person entering the order details to specify the preferred ski length in addition to giving height/weight/experience details. Otherwise, I love the service and will use it again!

Posted on March 06, 2011
by Nancy Fike

Wonderful service!

Posted on March 04, 2011
by Josh Gordon

Ski Butlers was so professional and accomodating from the beginning of the reservation to the moment the equipment was picked back up. The reservation could not have been easier to book and the group made every effort to accomodate my requests. The drop off was precisely on time, directly at my condo door - within my resort, which required access key codes, etc. I was beyond impressed with Ski Butlers' services and would highly recommend using them. Beats waiting in line at the ski lodge rental shop ANY day! On top of it all, the prices were very comporable and competative. A+ in my book.

Posted on March 04, 2011
by Kevin Foley

What an awesome service and great people. I will always use Ski Butlers service in the future and have already recommended to many.

Posted on March 04, 2011
by Erez Sternberg

The service is more expensive than resort rentals, but it was easy and effortless without having to wait in lines. I would definitely do it again. I called on a powder day to request exchange for fat powder skis and they didn't have any in stock, so I had to stay with my original rentals. That was the only thing that I wished would've worked out better.

Posted on March 03, 2011
by Kathryn Lee

Service is amazing!!! We were disappointed in the equipment.

Posted on March 03, 2011
by Dylan Smith

Love the delivery right to you! It makes it very convenient not to have to schelp the equipment from the store to wherever you are staying. Even better is the pickup because at the end of your trip you are usually pretty tired.My husband needed to switch skis after the first day and they were right there and able to accommodate us.

Posted on March 02, 2011
by Chip Sealy

Fabulous-knowledgeable-professional-prompt- courteous staff! WOW!

Posted on March 02, 2011
by robert heine

Great service and very customer focused.Highly recommendable!

Posted on March 01, 2011
by Lisa Arvesen

The service was awesome! What better gig can you get to fit your boots in your PJ's? They called prior to our early morning arrival; and were so available if we had any questions or issues while skiing! I'd definitely use them again!

Posted on March 01, 2011
by Dianne Thompson

We had a great experience with professional, prompt and very polite assistance with our ski rental. Definitely would recommend this service!! It saved us a lot of time vs going to ski rental shop and we were able to extend our rental an extra day and change pick up time/location with a quick email from the chairlift!

Posted on March 01, 2011
by Sean Lucey

Great Service for a great trip.

Posted on March 01, 2011
by Susan Nussbaum

Great service!

Posted on February 28, 2011
by Bob Boronow

You're entire team that I dealt with couldn't have been more accomodating. And Dana, who made the equipment delivery and pick up, was friendly, courteous, and knowledgeable! I wouldn't hesitate to rent from you guys again!!!

Posted on February 28, 2011
by Debra Coyman

Great service, everyone was helpful and friendly and I really enjoyed the ease afforded by delivery and pick up. I would definitely use the service again.

Posted on February 28, 2011
by Michael Cardenas

Awesome service. I only learned about your service when I saw one of your trucks at the Park Mission Condo unit. You might want to put the numbers below the letters for your phone number. The reason, blackberry and other smart phone users don't have keyboards that associate number and letters.

Posted on February 27, 2011
by Elisabeth Lesser

Great experience - you've converted us from "Skis on the Run" permanently... Thank you for helping make our trip perfect!

Posted on February 27, 2011
by Jo Ellen Madden

We were very impressed by the prompt service and follow-up by Ski Butlers. It is an awesome idea and makes the skiing experience so much easier and effortless! Thank you!!

Posted on February 26, 2011
by adrian thong

Great experience overall. Wanted fatter skis as I was going cat skiing the next day and was delivered a pair of volkl mantras within 45 minutes. Pickup of skis was super convenient.

Posted on February 26, 2011
by Michele Ryan

The service is what makes this such a great experience. The valets are knowledgeable and friendly/diplomatic. They seem happy to help, speedy with changes and spend as much time is necessary to help achieve the right fit and solutions.The equipment quality was very good but not exceptional, pretty much as you would expect for the price. We went with the Performance Plus pkg, no upgrade on the boots.

Posted on February 26, 2011
by Callie Weber

Extremely efficient and helpful. Met me mid mountain to do an exchange. A truly great service, with knowledgable and professional employees.

Posted on February 25, 2011
by Lilli Rey

I could not have been happier with Ski Butlers. They accommodated my schedule, which meant making two trips to my condo for staggered arrivals. We rented for 5 people and each of us was very pleased with the equipment's performance. And no one even complained about the rental boots being uncomfortable. When does that happen? Having rented once before over Presidents' Weekend which meant three hours in line, I am still in awe of how easy it was for Ski Butlers to make my life so simple. Thank you, thank you, thank you!

Posted on February 25, 2011
by Rick Papandrea

This was my fourth time at The Canyons and my first time with ski butlers.Ski butlers was awesome, I will use them again!

Posted on February 24, 2011
by Steven Fox

4 days in Park City for vacation.Ski Butlers was at our condo promptly with awesome service. On our last day I didn't want to stop skiing and Ski Butlers moved me to last pick up of the day.Thanks SB!

Posted on February 23, 2011
by alexandre tabacoff

I've already told everyone about your perfect and kind service. See you next year!

Posted on February 23, 2011
by Robbie Dickinson

The Park City folks have been FANTASTIC! They have been there for us for the past 6 years...never, ever had a problem!

Posted on February 23, 2011
by Robert Tharp

Very, very convenient. Great customer service.

Posted on February 22, 2011
by Sherri Fogelman

You guys are awesome! Unbelievable service! Thank you for making our weekend in Utah easy because we did not have to worry about rentals and long lines. worth every penny. Your staff is friendly and helpful.

Posted on February 21, 2011
by Brett Rolfe

You guys are awesome! Your high quality service and equipment are unsurpassed. I've used your service in Tahoe and Park City and looking forward to seeing your team next year in Colorado.Thank you,JillSan Francisco

Posted on February 19, 2011
by Keenan Burt

Excellent, friendly service. Prompt delivery and pickup. Made the trip easy and stress free. Highly recommend Ski Butlers. We have used them for the past 4 years and will continue to do so in the future.

Posted on February 18, 2011
by Ron King

Very easy for customers. Delivery and pick up were on time, except snow storm prohibited evening pick up until next morning. This was not an inconvenience to us. Equipment could have been left outside on porch if necessary.Very good service!

Posted on February 18, 2011
by Steve Negus

Convenient, expensive, equipment seemed heavily used

Posted on February 17, 2011
by Luis Llorens

Best thing I have ever done skiing. Made our ski trip 1000's times better. Justin and his crew are amazing!!!