Technical Training The technical training for technicians is comprised of:

Heating and cooling system tune-up procedural training in spring and fall

Heat exchanger and CO inspection yearly

Technical communication and ‘build-a-tech’ in the spring and fall

Ongoing NATE certification and specialty programs as needed

Service Experts Heating and Air Conditioning is investing in further instruction through the launch of a Learning Management System, to drive assigned and ad hoc courses to better offer a complete education to our technical staff.

Miscellaneous Training

Twice annually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for managing a business from the P&L standpoint.

Customer Service Specialist

Three (3) times a year, perform outbound calling over a one (1) day program. In this course we cover heating, ventilation, and air conditioning basics, why people buy, calling skills, scripts, customer buying signs, and overcoming customer complaints.

Dispatcher

No formal classes given. Ongoing training conducted by the General Manager and relevant staff in the office.

Sales Training The sales training includes:

Five (5) Residential Sales Consultant classes each year.

Two week class focused on technical and sales to better empower the RSC for success in their region.

Two (2) Commercial Account Manager classes each year.

Two week course focused on technical and sales to better empower the RSC for success in their market.

Technical Training The technical training for technicians is comprised of:

Heating and cooling system tune-up procedural training in spring and fall

Heat exchanger and CO inspection yearly

Technical communication and ‘build-a-tech’ in the spring and fall

Ongoing NATE certification and specialty programs as needed

Service Experts Heating and Air Conditioning is investing in further instruction through the launch of a Learning Management System, to drive assigned and ad hoc courses to better offer a complete education to our technical staff.

Miscellaneous Training

Twice annually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for managing a business from the P&L standpoint.

Customer Service Specialist

Three (3) times a year, perform outbound calling over a one (1) day program. In this course we cover heating, ventilation, and air conditioning basics, why people buy, calling skills, scripts, customer buying signs, and overcoming customer complaints.

Dispatcher

No formal classes given. Ongoing training conducted by the General Manager and relevant staff in the office.

Service Experts Heating and Air Conditioning was built
on the basis of offering
customers with the best heating and cooling
practices in the industry. Since its inception,
Barlow Service Experts in Ogden has been faithful to our region, delivering
the finest HVAC (Heating, Ventilation, Air Conditioning) products and services in
the area. If you are interested in more details
about your area HVAC leaders, simply dial us at 801-436-8985 or set up
an appointment with us online.