QUESTIONS & ANSWERS

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Delivery Information

We will dispatch your order as soon as possible and should normally be received within 3 to 5 working days in some cases please allow up to a maximum of 14 days. The delivery rate you pay is calculated on two things, the
weight
of your order and the postcode you enter. Currently we only deliver to the UK.

Delivery Rates

Weight

Delivery Cost

0-5kg

£3.50

5-20kg

£7.50

20kg+

£7.50

Free shipping for orders over £150

Returns Policy and Procedures:

Your rights to return goods are protected under the EU distance selling directive. You are responsible for the cost and risk of damage when returning goods so postal insurance should be taken out to cover the value of the
goods.

Unwanted Item(s).

If you have made a purchase form Tidy Hydro you are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Notify us by telephone or email quoting the
order
number given and you will receive your refund within 30 days. Goods returned should be in a saleable condition and in their original packaging and with proof of purchase. Any unwanted items returned after this date will be
at
the discretion of management and any postage costs paid by us will be recovered.

Item(s) damaged in transit.

If your goods have been delivered by a courier and the item(s) or packaging are damaged then please sign for your delivery as ‘damaged’ and notify us by telephone or email within 48 hours. If the item(s) have been damaged
in
transit then you can return it to us within 30 days of receipt for a full refund or exchange.

Item(s) faulty.

If the goods delivered are faulty then you have a right to return them within 30 days. Make sure all warranty information is kept with your item. After 30 days you can also contact the manufacturer directly to enable them
to
rectify the problem for you. All goods must be returned in their original packaging for a full refund or exchange.