Cotton is a soft natural fibre that wears out over time. We have compiled some basic guidelines that will help your Naqsh bed sheets prolong their life providing you comfortable sleeps for a long time.

Wash Prior to First Use:

New sheets when manufactured have a crisp finish which will become softer after the first wash making them more comfortable to lie on. Additionally it is important for the dyed sheets to rinse out the excess dying which will rinse out only after the first few washes.

Use Warm Gentle Machine Wash:

Using hot water to wash the bed sheets may break down the fiber causing it to wear out faster. Naqsh recommends to wash your sheets at 40 degrees on a gentle cycle. This setting is good enough to remove the dirt, body oil and the detergent residue. To your satisfaction, you can use the extra rinse cycle (if available) for removing the residue.

Use Mild Detergents:

Naqsh recommends to wash your sheets using mild diluted detergents that are free from brightening agents. Always read the recommendations on the detergent packing before its use.

Do not bleach:

Avoid contact of your sheets with all sort of bleaches specially chlorine bleaches and that containing Benzoyl Peroxide. These bleaches can not only discolor sheets and cause permanent stains but also tend to weaken the fiber with time.

Stains Removal:

The best way to remove the stains is to clean them as soon as they appear on your bed sheets, which may not be practical every time. For removing the stain, Naqsh recommends to gently soak your sheets, use a mild detergent (if the stain is hard) and wash it out with soft hands. Repeat the process until the desired results are obtained.

Fabric Softeners or Brightening Agents:

For Naqsh bed sheets there is no need for brightening agents or fabric softeners.

Wash Whites and Colors Separately:

It is best to wash the colors and whites separately. Although warm water washing may not make the bed sheets bleed color like hot water do, but color transfer can still happen.

Avoid Direct Sunlight when Drying:

Air drying is the best possible method to prolong the life of sheets but avoid drying under direct sunlight. Failing to do so may turn the fabric stiff.

If you’re planning to use the dryer then please avoid over drying and over loading. Over drying will cause shrinking, will weaken the fibers and develop wrinkles. A better option is to tumble dry your bed sheets on low heat and shortest possible time.

No Need for Ironing:

Naqsh recommends to lay your sheets across your bed flat as soon as they are done drying. Or you can hang them over a rod and let the gravity do the work. These techniques help eliminating wrinkles without the use of iron.

Shipping

When you place an order, please allow 1-2 business days for your order to be prepared and dispatched.

Once your order is dispatched, it will generally take 1-3 business days to arrive for Australian Metro cities (excluding WA, NT and Regional areas which can take up to 12 business days).

Naqsh is not providing shipping services to locations outside of Australia currently.

Returns Policy

You may return incorrect or defective items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Please note that we do not accept returns on account of change of mind. Goods being returned must be unused and have original packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

All items are checked for faults before they are dispatched to customers.

Items that are damaged by you or which have undergone general wear and tear are not considered to be faulty and are not eligible for replacement or refund.

If you need to return an item, please email us at customercare@naqsh.com.au with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.