Guest Column | June 24, 2014

Ahmet Tuncay, CEO of Soonr, provides information about common file sharing mistakes your customers make, data security vulnerabilities this can cause, and how you can help your customers keep their data secure.

Q: Are there common mistakes businesses make when it comes to file sharing?

Tuncay: Many businesses fail to assess their needs and assume all business-grade file sync and share services are the same. In reality, the ability to sync files across heterogeneous systems like Windows, OSX, Linux, iOS, Android, and BlackBerry, etc., is simply an enabling technology to support a business’s workflow. If the business requires a very high quality of service from an availability and security standpoint, they should ask for service level agreements (SLAs) and audit reports that provide the comfort they need. However, this is just the starting point, and the additional layers of required cloud services, such as computer backup for DR/DP (disaster recovery/data protection), sync, collaboration, and productivity tools, need to be mapped to business logic.

For example, if the workflow in the business requires signing contracts, annotating documents, or even creating and editing Office files from smartphones and tablets — all fairly common in industries like construction, retail, and real estate — then these should be expected as integrated components of the cloud service. It’s always possible to get the required layers from different service providers, but it’s much more manageable and seamless if a single provider can deliver it all.

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