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Members: Are you seeing your assigned Primary Care Provider (PCP)? If not, you can call Customer Service to request a PCP change. BlueCare members call 1-800-468-9698. TennCareSelect members call 1-800-263-5479. Find your assigned PCP’s name on your Member ID Card.

Primary Care Providers (PCPs): Are you seeing your assigned members? As a BlueCare/ TennCareSelectSM PCP, it is your responsibility to verify that any member you see is assigned to your patient listing for you or another participating PCP in your group. Please be sure to check the member’s ID card or check the patient listings on BlueAccess to confirm assignment. Watch for future articles in your BlueAlert newsletter concerning upcoming changes for PCPs in 2015.

TennCare is Tennessee’s program for health care and serves 1.2 million people across the state. BlueCare Tennessee is one of TennCare’s Managed Care Organizations (MCOs). BlueCare Tennessee provides health care to TennCare members through several health plans, listed here.

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Disclosures

¿Habla español y necesita ayuda con esta carta? Llámenos gratis al BlueCare 1-800-468-9698. Llámenos gratis al TennCareSelect 1-800-263-5479.We do not allow unfair treatment in TennCareSM. No one is treated in a different way because of race, color, birthplace, religion, language, sex, age, or disability. Do you think you’ve been treated unfairly? Do you have more questions or need more help? If you think you’ve been treated unfairly, call the Tennessee Health Connection for free at 1-855-259-0701.
If you have a hearing or speech problem you can call us on a TTY/TDD machine. Our TTY number is 711 and ask for 888-418-0008.Do you need help with this information? Is it because you have a health, mental health, or learning problem or a disability? Or, do you need help in another language? If so, you have a right to get help, and we can help you. Call BlueCare Customer Service at 1-800-468-9698 for more information. Call TennCareSelectCustomer Service at 1-800-263-5479 for more information.

Do you have a mental illness and need help with this information? The TennCare Advocacy Program can help you. Call them for free at 1-800-758-1638.

Need help in another language? You can call TennCareSelectfor assistance in any languageat 1-800-263-5479 or the numbers below. Call BlueCare for assistance in any language at 1-800-468-9698 or the numbers below. Interpretation and translation services are free to TennCare members.

Foreign Language Lines call if you need help and need to speak with someone in one of these languages: