This is advanced technical and analytical work involving the operation, repair and maintenance of a large data communications network composed of various communication hardware. Employee conducts field-intensive work to oversee and assist in the repair and installation of the network equipment.

Work involves installing and repairing of terminals, lines, and modems; troubleshooting a large system network environment; and interfacing with outside telecommunication vendors. Incumbent reviews and performs site analysis of customer installation requests and recommends the most cost effective manner to implement network solutions. Work is reviewed by an administrative superior through weekly status meetings, reports, and daily contact.

DISTINGUISHING CHARACTERISTICS

This classification is distinguished from the Communications Network Technician II classification by the more advanced level of duties, additional education and experience required, and the lead worker responsibilities.

ILLUSTRATIVE TASKS

Documents troubleshooting procedures for the network equipment.

Trains new and existing staff in troubleshooting techniques and methods; acts as lead worker to subordinate Communication Network Technicians.

Considerable knowledge of the trends and developments in the data communications field.

Knowledge of supervisory practices and techniques.

Ability to provide customer satisfaction and quality service.

Ability to relate technical communications issues clearly, both orally and in writing, to non-technical individuals.

Ability to supervise the work of subordinates.

Ability to promote teamwork and customer goodwill.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability or political affiliation.

DESIRABLE EXPERIENCE AND TRAINING

Graduation from high school, supplemented by college level course work in electronics, data communications, computer science or related field; considerable experience in the installation, troubleshooting, and repairing of on-line devices, lines and modems in a large network, including some experience in the supervisory aspects of the work; or any equivalent combination of training and experience.