Privacy

Privacy Policy

WEST COAST AUTO GROUP

YOUR PRIVACY IS IMPORTANT TO THE WEST COAST AUTO GROUP
AND THE PURPOSE OF THIS POLICY IS TO TELL YOU WHAT PERSONAL INFORMATION
WE COLLECT ABOUT YOU AND HOW YOU CAN REQUEST ACCESS TO YOUR PERSONAL
INFORMATION OR OBTAIN MORE INFORMATION ABOUT THE WEST COAST AUTO GROUP PRIVACY POLICY.

WEST COAST AUTO GROUP
MEANS WEST COAST FORD LINCOLN, WEST COAST TOYOTA, WEST COAST MAZDA,
WEST COAST NISSAN, WEST COAST KIA, WEST COAST DETAIL & ACCESSORY
CENTRE, AND WEST-CAN LEASING.

PERSONAL INFORMATION:
PERSONAL INFORMATION MEANS ANY INFORMATION ABOUT YOU EXCEPT YOUR NAME,
BUSINESS TITLE, BUSINESS ADDRESS, BUSINESS EMAIL ADDRESS, BUSINESS
TELEPHONE NUMBER OR BUSINESS FACSIMILE NUMBER. IT ALSO DOES NOT INCLUDE
YOUR HOME ADDRESS AND TELEPHONE NUMBER IF THESE ARE PUBLISHED IN A
TELEPHONE OR OTHER DIRECTORY.

ACCOUNTABILITY

WE ARE RESPONSIBLE FOR THE PERSONAL INFORMATION UNDER OUR CONTROL AND WE HAVE DESIGNATED THE CONTROLLER WHO IS RESPONSIBLE FOR OUR COMPLIANCE WITH THIS PRIVACY LEGISLATION. IF YOU WISH TO CONTACT THE CONTROLLER, YOU CAN DO ONE OF THE FOLLOWING:

BY TELEPHONE - 604-465-5434

BY FAX - 604-465-5764

BY EMAIL - david@westcoastautogroup.com

BY MAIL - 20370 LOUGHEED HWY, MAPLE RIDGE, BC, V2X 2P8

WHAT PERSONAL INFORMATION DO WE COLLECT?

WHEN
YOU PURCHASE OR LEASE A VEHICLE FROM US, OR WHEN YOU HAVE US SERVICE OR
REPAIR A VEHICLE OR IF YOU FINANCE THE PURCHASE OR LEASE OF A VEHICLE
THROUGH US OR PURCHASE OR LEASE OTHER PRODUCTS OR SERVICES FROM OR
THROUGH US OR IF YOU PARTICIPATE IN ONE OF OUR SURVEYS, CONTESTS, OR
PROMOTIONS, OR IF YOU TEST DRIVE ONE OF OUR VEHICLES OR CONTACT OUR
DEALERSHIP STAFF, WE MAY COLLECT SOME OR ALL OF THE FOLLOWING PERSONAL
INFORMATION:

YOUR DRIVER'S LICENSE NUMBER (OR A SCANNED COPY IF PERFORMING A TEST DRIVE)

THE NAME OF YOUR INSURANCE COMPANY AND AGENT

YOUR INSURANCE POLICY NUMBER AND DETAILS ABOUT YOUR INSURANCE COVERAGE

SIMILAR INFORMATION ABOUT OTHER MEMBERS OF YOUR FAMILY

YOUR LANGUAGE PREFERENCE

YOUR DATE OF BIRTH AND/OR THE DATE OF BIRTH OF OTHER MEMBERS OF YOUR FAMILY

YOUR SOCIAL INSURANCE NUMBER AND/OR THE SOCIAL INSURANCE NUMBER OF OTHER MEMBERS OF YOUR FAMILY

FINANCIAL
AND CREDIT INFORMATION ABOUT YOU AND/OR OTHER MEMBERS OF YOUR FAMILY
(SPECIFIC INFORMATION IS SET OUT IN THE APPLICATION FOR CREDIT FORMS)

THE PRINCIPLE AMOUNT OF YOUR LOAN, INTEREST AND REPAYMENT SCHEDULE

HEALTH INFORMATION IF YOU ARE APPLYING FOR LIFE, HEALTH, DISABILITY OR ACCIDENT INSURANCE

THE AMOUNT OF ANY LIFE, HEALTH, DISABILITY OR ACCIDENT INSURANCE AND DETAILS OF THAT INSURANCE

PROVISION
OF YOUR SOCIAL INSURANCE NUMBERS IS OPTIONAL. HOWEVER, YOU SHOULD BE
AWARE THAT MOST CREDIT REPORTING AGENCIES USE THE SOCIAL INSURANCE
NUMBER AS A UNIQUE IDENTIFIER TO ENSURE PROPER IDENTIFICATION WHEN
CONDUCTING CREDIT REVIEWS AND PREPARING CREDIT REPORTS. IF YOU DO NOT
WISH TO PROVIDE YOUR SOCIAL INSURANCE NUMBER, OUR ABILITY TO OBTAIN A
TIMELY AND ACCURATE CREDIT REPORT MAY BE AFFECTED.

THE SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US

YOUR
PERSONAL INFORMATION IS USED BY US ONLY FOR THE PURPOSE IDENTIFIED
BELOW AND ACCESS TO YOUR PERSONAL INFORMATION IS LIMITED TO THOSE
EMPLOYEES OF THE WEST COAST AUTO GROUP WHO NEED TO HAVE ACCESS TO IT.

HOW DO WE USE YOUR PERSONAL INFORMATION?

YOUR
PERSONAL INFORMATION MAY BE USED BY US TO PROVIDE PRODUCTS AND SERVICES
TO YOU SUCH AS: TO OBTAIN A LICENCE FOR YOUR VEHICLE, TO OBTAIN A
CREDIT REPORT IF YOU ARE FINANCING OR LEASING YOUR VEHICLE, TO OBTAIN
APPROPRIATE FINANCING OF YOUR VEHICLE FOR YOU, TO PROVIDE YOU WITH A
REMINDER THAT YOUR VEHICLE REQUIRES SERVICING AND TO PROVIDE YOU WITH
UPDATES AND INFORMATION REGARDING PRODUCTS AND SERVICES THAT WE HAVE TO
OFFER AND WHICH WE THINK WILL BE OF INTEREST TO YOU.

SOMETIMES WE HAVE TO SHARE YOUR PERSONAL INFORMATION WITH OTHERS

WE
DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES. WE MAY SHARE
SOME OF ALL OF YOUR PERSONAL INFORMATION WITH THIRD PARTIES SUCH AS THE
MANUFACTURERS OF YOUR VEHICLE AND ITS RELATED
COMPANIES, THE PROVIDERS OF PRODUCTS OR SERVICES RELATING TO YOUR
VEHICLE, CREDIT REPORTING AGENCIES, COMPANY AND COMPANIES WHICH PROVIDE
OR INSURE WARRANTIES RELATING TO YOUR VEHICLE. WE MAY ALSO DISCLOSE
YOUR PERSONAL INFORMATION WHERE WE ARE REQUIRED OR PERMITTED TO BY LAW
TO DO SO.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

WE RETAIN YOUR PERSONAL INFORMATION AS LONG AS WE BELIEVE THAT YOU ARE STILL THE OWNER OF THE VEHICLE.

IF
THE INFORMATION RELATES TO THE FINANCING OR LEASE OF THE VEHICLE, WE
RETAIN PERSONAL INFORMATION RELATING TO THE FINANCING OR LEASE
ARRANGEMENTS (SUCH AS NAME, ADDRESS, PHONE NUMBERS, INCOME, EMPLOYMENT INFO, CREDIT INFO) AS LONG AS THOSE ARRANGEMENTS ARE IN PLACE.

IF
THE INFORMATION RELATES TO THE SERVICE OR REPAIR OF YOUR VEHICLE WE
RETAIN THE PERSONAL INFORMATION FOR AS LONG AS IS REASONABLY NECESSARY
TO ADDRESS ANY ISSUES ARISING FROM THE SERVICE OR REPAIR OF THE VEHICLE
OR AS MAY BE REQUIRED BY LAW. IF YOU REQUIRES THE USE OF A LOANER
VEHICLE, THE LOANER CONTRACT CONTAINING CREDIT CARD INFORMATION IS
RETAINED FOR A PERIOD OF 90 DAYS TO COVER FINES, TICKETS OR DAMAGE.

IF
THE INFORMATION IS COLLECTED ON OUR DEMONSTRATION DRIVE FORMS FOR THE
PURPOSE OF TEST DRIVING A VEHICLE WITH THE INTENT TO PURCHASE, WE
COLLECT NAME, ADDRESS, PHONE NUMBER, EMAIL ADDRESS AND DRIVERS LICENCE
NUMBER (AND/OR SCANNED COPY IF PERMITTED) AND RETAIN A HARD COPY FOR 90
DAYS. THIS ALLOWS TIME FOR ANY TICKETS OR TRAFFIC VIOLATIONS TO BE
PROCESSED. ALL HARD COPIES ARE SECURED AND WILL BE PROFESSIONALLY
SHREDDED AT THE END OF 90 DAYS. COMPUTER COPIES WILL ALL BE DELETED
AFTER A PERIOD OF 6 MONTHS IF NO SALE IS MADE.

IF
THERE ARE LEGAL REQUIREMENTS RELATING TO THE PERIOD OF TIME WHICH WE
MUST RETAIN YOUR PERSONAL INFORMATION, WE COMPLY WITH THOSE
REQUIREMENTS.

WHAT CAN YOU DO IF YOU WANT TO LIMIT THE USE TO WHICH WE PUT YOUR PERSONAL INFORMATION?

MOST
OF THE PERSONAL INFORMATION WHICH WE COLLECT IS NECESSARY FOR US TO
SELL OR LEASE YOU YOUR VEHICLE, TO PROVIDE PRODUCTS AND SERVICES RELATED
TO THE VEHICLE, ASSIST YOU IN THE FINANCING OR LEASE OF YOUR VEHICLE OR
TO PROVIDE SERVICE TO YOUR VEHICLE AND WE CANNOT
DO THIS WITHOUT THAT PERSONAL INFORMATION. SIMILARLY, WE MUST DISCLOSE
YOUR PERSONAL INFORMATION AS DESCRIBED ABOVE IN ORDER TO SELL YOU THE
VEHICLE, TO PROVIDE PRODUCTS AND SERVICES RELATED TO THE VEHICLE, ASSIST
YOU IN ARRANGEMENTS FOR FINANCING OR LEASING OR TO PROVIDE SERVICING TO
YOUR VEHICLE. IF YOU DO NOT WANT US TO USE OR DISCLOSE YOUR PERSONAL
INFORMATION INA PARTICULAR WAY, PLEASE CONTACT THE CONTROLLER AS
DESCRIBED ABOVE AND WE WILL BE PLEASED TO DISCUSS WITH YOU HOW WE CAN
LIMIT COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL INFORMATION.

YOU CAN REQUEST ACCESS TO YOUR PERSONAL INFORMATION

YOU HAVE A RIGHT TO ACCESS THE PERSONAL INFORMATION THAT WE HAVE ABOUT YOU AND
TO REQUEST THAT PERSONAL INFORMATION WHICH YOU BELIEVE TO BE INACCURATE
BE CORRECTED. IF YOU WISH TO ACCESS YOUR PERSONAL INFORMATION, YOU
SHOULD CONTACT THE CONTROLLER WHO WILL BE PLEASED TO ASSIST YOU.

QUESTION? CONCERNS?

IF
YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THIS PRIVACY POLICY OR ABOUT
THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION BY THE WEST COAST AUTO GROUP PLEASE CONTACT THE CONTROLLER AS SET OUT AT THE BEGINNING OF THIS POLICY AND WE WILL TRY TO ADDRESS YOUR CONCERNS.