Why Choose RapidTax?

The RapidTax tax application is built to simplify the task of preparing your tax return. It does this by asking you to answer a series of simple but precise questions. These are framed to elicit from your answers the most accurate picture of your tax situation, including pointing out every tax deductions and credits you may be eligible for. Once all your information has been gathered the application crunches the numbers and transfers them to the requisite IRS forms such as the 1040 and any other forms required by your tax situation. This material is then e-filed with the IRS or made available for download if you choose to paper file. To make the process even easier, our team of tax professionals can be reached in real time, by phone or live chat all free of charge to guide you and answer any questions you may have.

To get started with your tax return on RapidTax, you first need to create an account.
You create an account by selecting the correct tax year. You will then create a username and a password.
This login information will allow you to complete your return using our tax application, re-accessyour account if you don’t complete your return in one sitting, and message our customer service agents for assistance. If you forget your password or username you can retrieve either by clicking the “Did you forget your username or password?” link at the bottom of the login window.

How long it takes to finish your return depends on how quickly you proceed through the interview questions and how complex your tax situation is. If you stop to take frequent breaks or complete your return in multiple sittings it will, of course, take longer. Inputting multiple income documents, such as any number of W-2s and 1099s, or entering the information needed to claim extensive tax credits and deductions will likewise slow down the process. Those with a simple tax situation can typically finish their return in just about 10 minutes.

You can take as much time as you want to complete your return. If you feel like a pause, you can log out of your account. Our program will save your progress and allow you to resume exactly where you left off.

Yes, if you made a mistake and entered the wrong information in the process of completing your tax return, you can easily fix it. If you notice your mistake while still on the same page, just click on the box in question and update the information you initially entered. If you realize you made a mistake on a previously filled section, pick that section's tab at the top of the page to return to it. You can also click the “Go Back” button to navigate back to any section of the tax interview you previously visited. You can make changes to your return until you have clicked the submit button and filed it. If you become aware immediately after submitting your return that you've made an error, you should reach out to us without delay. We may still be able to correct your mistake before it reaches the IRS but can offer no guarantee that this will be possible in all cases. Once your submitted tax return is received by the IRS, you will need to file a Form 1040X - Amended Individual Return - to change any erroneous information. If you submitted your original return with RapidTax we can help you do this as well. Please note that the fee for this service is $39.99.

Yes, our customer service team is available to help you prepare your tax return and our tax experts are on hand to answer any tax related questions you may have. Please visit our contact page to access our live support team. For answers to more general tax questions, you can also use our tax advice pages which can be accessed from the navigation bar.

24 hours after you've completed your tax return and our tax professionals have had an opportunity to review it you will receive an email informing you that your return is available for download. You will want to ensure our email address, customersupport@rapidtax.com, is added to your contacts to avoid our message going to your spam folder. You will then be able to log on to your account and download a PDF of your tax return. Remember that if you are paper filing you must print, sign, and mail your return to the IRS.

You can access our customer service messages by logging in to your account and scrolling to the bottom of the page. In the live support chat box, you will find messages sent to you by the customer service team and can post a reply to them if necessary.

Yes, after you finish your federal return, the RapidTax program will use the information you've entered to complete the relevant state tax sections. You will then be asked to enter any additional information that’s needed. When you are finished with your federal and state tax returns RapidTax will assist you to e-file both.

E-filers who request their refund to be directly deposited to their bank account can expect to get their money in less than 21 days. E-filers who choose to have a check mailed to them may need to wait 2 to 3 weeks. Those who filed a paper return should expect their refund to reach them in 6 to 8 weeks. Note that RapidTax has no control over how quickly you receive your refund. To get more detailed information about your specific refund situation, we suggest you use the Where’s My Refund? tool provided by the IRS.

Yes, RapidTax takes every possible precaution to keep your personal information secure. Several measures are in place to ensure that our site is safe. McAfee Secure scans the RapidTax website every day to make sure there is no possible outside access to your personal information and VeriSign’s Secure Sockets Layer (SSL) encryption ensures that all communication and commerce is conducted in a completely secure environment.