Appointments

Appointments can be booked up to three weeks in advance by calling into the surgery or telephoning 023 9246 2719. You will generally be seen within 48 hours by a doctor or 24 hours by a healthcare professional.

Appointments are normally booked for 10 minute intervals and patients are reminded that any requests to be seen by a specific doctor could have a significant impact on waiting time.

Telephone Consultations

If you feel that your problem could be resolved over the telephone rather than by visiting the surgery you can request a telephone consultation. These consultations should be booked with reception and will be made at a time when it is convenient for the doctor to call you.

Making evening and weekend appointments – giving you more choice

GP practices in this area are making it easier for you to make appointments at times which suit you.

From October, 2017 all practices in south east Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.

This extends the normal opening hours for surgeries, which until now have usually run until 6.30pm on weekday evenings.

If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.

There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.

Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.

You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.

For more information, talk to our staff, or see our Question and Answer document.GPEA Q & A

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit. The receptionist will ask for information in order that the doctor can prioritise the urgency of all patient needs.

You may only request a home visit if you are housebound or are too ill to visit the practice. In some circumstances you may be asked to attend the surgery where there are better facilities for examining and treating you.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.