Salary forOutbound Contact Center Supervisor II in Salinas, CA

How much does a Outbound Contact Center Supervisor II earn in Salinas, CA? The average Outbound Contact Center Supervisor II salary in Salinas, CA is $63,786 as of February 28, 2019, but the range typically falls between $57,184 and $75,192. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Job Description

Supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target
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Supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
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Average Base Salary

Core compensation

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57184

75192

63786

Average Total Compensation

Includes bonus, healthcare, and retirement

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58046

78901

65718

These charts show the average base salary (core compensation), as well as the average total compensation for the job of Outbound Contact Center Supervisor II in Salinas, CA. The base salary for Outbound Contact Center Supervisor II ranges from $57,184 to $75,192 with the average base salary of $63,786. The total compensation, which includes bonus, health and retirement, can vary anywhere from $58,046 to $78,901 with the average total compensation of $65,718.