Conditional Email Configuration

Conditional Email Configuration means that Woodpecker can send email from your mailbox, but the app will fail to fetch the responses you get from your Woodpecker campaign.

As a result, some responses in Woodpecker won’t appear in Woodpecker inbox, the app may send a follow-up to an address which already replied, or your statistics may be imprecise.

You’ll be notified if that happens.

To get a proper email configuration, try to reconnect your email.

1. Click on the email address you connected with Woodpecker

Go to ‘Settings’ and click on ‘Email Accounts’ tab. You’ll be able to see there all your email accounts you’ve added before. Click on the email which was connected conditionally. It will be in orange font with a warning sign next to it.

2. Click ‘edit’ next to ‘Configuration’

3. Click 'Continue’

You don’t have to edit any of the existing fields. Just click continue and wait for Woodpecker notification.

That should resolve the issue. If you still get a notification about conditional email configuration our support team is here to help.