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APAR status

Closed as program error.

Error description

PROBLEM DEFINITION:
During logon to Self Service Interface, using Firebug, the
following can be seen:
/maxrest/rest/os/MBS_GROUPUSER?
_format=json&_fd=PMRDPPOLICYGU&USERID=TESTUSER1&_compact=1&_exac
tmach
The final parameter is spelt wrong, this should be exactmatch
(the T is missing from match) and should also have =1) eg
/maxrest/rest/os/MBS_GROUPUSER?
_format=json&_fd=PMRDPPOLICYGU&USERID=TESTUSER1&_compact=1&_exac
tmatch=1
This spelling error prevents cloud admins with similar names to
customer admins from inheriting the cloud admin access as more
than 1 record can be returned.
can be returned
REPRODUCTION STEPS:
- Use an existing customer definition or create a new customer
(in our example we had a customer called SUPPORT).
- Create a Cloud Admin called TESTUSER1 and assign to a customer
called SUPPORT
-Login to the SSUI is verified and the customer drop down select
appears at the top righ hand side
- Create a Customer Admin called TESTUSER11 and assign to the
same SUPPORT customer
- Logon as new Customer Admin to the SSUI ,the logon will
complete as expected
NOTE that for the Customer Admin there is no customer drop down
selector at the top right hand of the self service interface
- Logout and now logon again as the Cloud Admin TESTUSER1,the
customer drop down selector is now not available
ENV:
TSAM 7.2.3

Local fix

N/A

Problem summary

****************************************************************
* USERS AFFECTED: All users of Tivoli Service Automation Manager
7.2.2.0
****************************************************************
* PROBLEM DESCRIPTION:
<fill in short problem description, e.g. PMR title here>
****************************************************************
* RECOMMENDATION:
<fill in recommendation here>
Sample text: In order to check out if the problem can be fixed
with this APAR, customers can try to manually repair the root
cause and check if the problems vanish. Manual repair
instructions: estart the product, then perform ...
For permanent resolution apply Tivoli Service Automation Manager
7.2.4 Fixpack 1 when available.

Problem conclusion

Conclusion:
<fill in conclusion here>
Sample text: Internal components of the product started
communication with each other already during the start-up phase
of the product. At this early time, the required communication
paths might not be established which in turn leads to the
described problems since the internal processing logic failed to
track requests correctly in these cases. This APAR solves the
problem - after starting the product the problem will not occur
anymore, there are no specific additional actions required for
the customer.
The fix for this APAR is contained in the following maintenance
packages:
| fix pack | 7.2.4-TIV-TSAM-FP0001