What it is: An eyelash curler that heats up with the power of 1 AAA battery (not included). What it does: This compact curler adds an instant, extreme curve to lashes. The safe, sleek, and modern design is easy to use and fits perfectly to the shape of the eye. Pop the cover back on and it’s ready to take anywhere.

Questions & Answers for SEPHORA COLLECTION Heated Eyelash Curler

Question

The curler does not get very hot at all. Is this normal?

I waited for 10 minutes for the curler to heat up. The curler felt slighly warm to the touch. Does the mechanism get hotter inside the unit where the eyelashes actually touch? I can't tell if it even worked on my lashes. I touched my lashes and they were not even warm. Did I get a dud or does it just not get very hot?

asked 1 year, 4 months ago

amyblu

(Cleveland, OH)

on Heated Eyelash Curler

6 answers

Answers

answer 1

Change the battery. I let it warm up a minute before using it. I use rechargeable batteries because it needs fresh batteries to work well.

answered 11 months ago

mbaustin

(Austin, TX)

answer 2

I had the same issue.

answered 1 year ago

JPGLAM

answer 3

You should slightly feel the heat when you're running this thru your lashes, I can feel this (barely) when gliding it at the base of my upper lashes, but the safety feature/preventative design to keep you from burning both your eye lid/fingertips. (Also, I think because of all the various flatteners, curlers, various manual labor we do daily, our perception of "hot" is a 420 degree iron vrs the lower amount of heat we may actually need for our lashes.)

answered 1 year ago

MirabellaSnowy

(Cadillac, MI)

answer 4

Try a new battery, and if that doesn't work take it back. I find it only heats up enough when it has a full or almost-full battery. It does heat more on the inside than out on the plastic, but you should still be able to tell it's working.

answered 1 year, 2 months ago

skate08

(Canada)

answer 5

Yes, your curler is not heating properly. My curler gets very hot within 15 seconds and gives a steep upward curl. I can feel the heat radiating on my eyelid and brow bone.

Are you seeing the little white light when you turn the curler on? I had difficulty at first because the sliding switch tends to want to slide higher than the point that turns on the heating element. You need to slide the switch upward only until a tiny light pops on. Exchange it for a new one if you can't get the light to come on by fiddling with the switch.

answered 1 year, 4 months ago

alicepalace

(Houston, TX)

answer 6

its normal, try another brand

answered 1 year, 4 months ago

nicknamecc76

(roxbury ct)

Question

How do I use this?

Just bought your heated eyelash curler and it came without instructions. I suppose you believe I know how to use this instinctively, but I don't. How about giving a few clues.....

asked 1 year, 5 months ago

bobbievn

(Missouri)

on Heated Eyelash Curler

5 answers

Answers

answer 1

Start at the base on the outer lashes and roll up. Hold it at the tip of lashes for a bit. Follow with the rest of the eye. If needed, roll top half of lashes again towards the tips. Use after your mascara dries.

answered 11 months ago

mbaustin

(Austin, TX)

answer 2

My "manual" was the smallest instruction paper, folded in the very bottom of the packaging, about the size of/smaller than a fortune cookie, and with subsequently teeny writing as well.

You install the battery by pulling apart the top curling portion & bottom battery/on & off portion.

Once you push the two pc's back together (tightly, with absolutely zero space in between) you slide the on/off button all the way towards the curling portion, and wait 15-20 seconds for the unit to heat up.

(I used this time to apply my mascara as it says to only use on lashes that have mascara applied. I know this sounds counter productive, but I've tried both ways and it doesn't "melt" anything or cause clumping or any negative results. I think it keeps the lashes protected as well as "activates" the mascara in a sense.)

Glide tool thru your mascara coated lashes as much as you'd care to, and once you have your lashes as curled as you'd like them, you have to hold the lashes in the curled position (you can use your index finger to just provide pressure against the base of your upper lases, pushing in towards your lid...) so that the curl can "set' similar to your hair curls.

Good luck!

answered 1 year ago

MirabellaSnowy

(Cadillac, MI)

answer 3

Give it 15-30 seconds to warm up then start at the base of the lash line and gently sweep up. Before and after mascara is recommended,

answered 1 year, 3 months ago

onesillyanna

(Anderson, SC)

answer 4

Apply some mascara, then it is like a heated mascara brush. You start at the base of the lash and hold it, then work your way up the lash. It is easier than it looks.

answered 1 year, 3 months ago

hgibbs13

answer 5

Here's what the instructions that came with my curler say:"For best results, use after mascara is applied. Turn curler on and heat for approximately 15 seconds. Place curler comb under lashes and gently lift. Hold curled lashes in place until desired curl is achieved. Remember to turn off curler to avoid overheating."

"To clean: Remove battery by sliding off battery cap. Wipe curler comb and body with a soft, damp cloth. Do not immerse in water."

Hope that helps!

answered 1 year, 4 months ago

alicepalace

(Houston, TX)

Question

Would this hurt if i touched m¥ skin?

asked 1 year, 5 months ago

Linds555

on Heated Eyelash Curler

4 answers

Answers

answer 1

No

answered 11 months ago

mbaustin

(Austin, TX)

answer 2

I was afraid of the potential to hurt myself, there is a slotted guard that prevents the heating element from getting too close to the skin. I feel the warmth but have not been burned.Hope that helps.

answered 1 year, 3 months ago

onesillyanna

(Anderson, SC)

answer 3

No. You can put your finger on it and feel the heat without getting burned unless you try.

answered 1 year, 3 months ago

hgibbs13

answer 4

It won't burn you. It doesn't get hot enough to burn your skin.

answered 1 year, 4 months ago

cabash86

(Mount Hope, ON)

Question

is it on?

I cant tell if its even on?

asked 1 year, 1 month ago

Starlette17

(Monterey, California)

on Heated Eyelash Curler

4 answers

Answers

answer 1

There's a little light that will come on so that you know it's on.

answered 7 months ago

PleasurePamela

(PA)

answer 2

A little light comes on.

answered 11 months ago

mbaustin

(Austin, TX)

answer 3

A tiny dot of light will come on when you turn it on

answered 11 months ago

manola

(Fairfield CA)

answer 4

Once the battery is installed, you have make sure the top/curler piece is completely pushed back together/reassembled. If it is tightly assembled (absolutely zero space between the battery compartment & the top piece, when you push the slide button up, an orange light will turn on & remain on the entire time you use the product. Just wait the 15 seconds as directed in the manual and it'll be heated in no time.

Also, when you cap this following your use of the product, there's absolutely no way for the curler to stay turned on as the cap itself pushes the on slide back to the starting/off position.

answered 1 year ago

MirabellaSnowy

(Cadillac, MI)

Question

how doi open it?

how do I open it to insert the bettery?

asked 11 months ago

Anonymous

(miami, fl)

on Heated Eyelash Curler

4 answers

Answers

answer 1

Simply pull the top off of the bottom. When you see it in person, you'll understand what I mean.

answered 7 months ago

PleasurePamela

(PA)

answer 2

Pull it apart where it separates.

answered 11 months ago

mbaustin

(Austin, TX)

answer 3

THE CURLER PULLS APART - THERE ARE LITTLE ARR0WS THAT SHOW YOU WHERE THE OPENING IS. I DON'T STORE MINE WITH THE BATTERY IN IT - ITS TOO EASY TO LEAVE IT ON. I JUST PUT THE BATTERY IN WHEN I USE IT.

answered 11 months ago

jklcalif

(Redondo Beach, California)

answer 4

The part with the heating element separates from the handle just below the on/off switch.

answered 11 months ago

onesillyanna

(Anderson, SC)

Question

How hot does it get?

asked 1 year, 5 months ago

Hoiwoon

on Heated Eyelash Curler

3 answers

Answers

answer 1

Not enough to burn yourself, just good and warm. There is a slotted guard that keeps the heating element from having contact with your skin, so that helps.

answered 1 year, 3 months ago

onesillyanna

(Anderson, SC)

answer 2

It just feels a little warm. Not hot at all. But just enough to heat your lashes! :)

answered 1 year, 3 months ago

OMDLSephora

(Escondido, CA)

answer 3

You can touch it with your finger and not get burned unless you leave it on there. It gets pretty hot, but I have never burned myself.

answered 1 year, 3 months ago

hgibbs13

Question

Is there any way i can get a sample of this product?

asked 1 year, 2 months ago

Spacemermaid

on Heated Eyelash Curler

3 answers

Answers

answer 1

A sample??? Huh? That makes no sense. No, but you can always return it like I did!

answered 1 year, 2 months ago

fishmama

(charlottesville, VA)

answer 2

No. You can buy one, and return it if you dont like it. Sephora has a really good return policy, especially when it comes to their own brand line.

answered 1 year, 2 months ago

missjkovs

(Long Beach, CA)

answer 3

I wouldn't think so; any product that isn't a liquid (this is an electronic of sorts) is not really something that can be made into a sample . . .

answered 1 year, 2 months ago

katilaie

Question

Can this be cleaned?

I love this product! But, it does get dirty quickly with the mascara. What is the best way to clean it without ruining the heating agent?

asked 1 year, 2 months ago

SarahMelinda

(Venice, CA)

on Heated Eyelash Curler

3 answers

Answers

answer 1

Every now and then I wipe it with a makeup remover.

answered 11 months ago

mbaustin

(Austin, TX)

answer 2

While it's still warm run it back and forth over a terry cloth towel.

answered 1 year ago

JPGLAM

answer 3

I would suggest cleaning it with some 99% ispropyl alcohol on a q-tip. I regularly use 99% alcohol to clean various electronics as its high alcohol content cleans well while leaving no chance of rusting metal. It evaporates rapidly and wont damage electronic parts.

70% ispropyl alcohol is the easiest to find, but has a much higher water content which is not good for electronic devices and metal. You should be able to find 99% at pharmacys, or online.

answered 1 year, 1 month ago

MeganET

Question

Mine did not come with instructions and I cannot figure out which way the battery should be put in +/-

I tried both ways with several different batteries and cannot get the light to come on...Defective? Seems like everyone hates the tool. I may just have to exchange for a different brand

asked 3 months, 2 weeks ago

beautymadness

on Heated Eyelash Curler

2 answers

Answers

answer 1

Probably defective, although sometimes I find I have to rotate the battery to just the right orientation for it to slide all the way down in the barrel or the top to fit all the way down (as if the battery isn't perfectly round and you're trying to put an oval peg in an oval hole the wrong way, if that makes sense). Take it back for a new one, because when this works it is a brilliant product - I don't even use my Shu Uemura any more!

answered 3 months ago

skate08

(Canada)

answer 2

Top of the battery (+) goes towards the element. I sometimes use duct tape to secure the two pieces together to ensure a good connection. This quick fix works nicely.

answered 3 months, 1 week ago

buschy

(Edmonton, AB)

Question

Can it be used on false lashes?

asked 1 year, 2 months ago

Anonymous

on Heated Eyelash Curler

1 answer

Answers

answer 1

I wouldn't use this on false lashes - it can get pretty hot so I'd be worried it might melt them.