Noticeboard

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

Due to changes in processing, urine samples will not be accepted after 12.00 o'clock. Please call between 2pm and 4:30pm to enquire about your test results as our reception staff will have more time to deal with your request then.

Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Ear Syringing

Unfortunately, from 1st April 2018, the practice will no longer offer an ear syringing service. However, an 'Ear Wax - Self Treatment' information sheet is available Here or at the surgery reception desk.

Cervical Smears

Cytology clinics are run by the practice nurses or a female General Practitioner.

A cervical screening test (smear test) is a method of preventing cervical cancer by detecting abnormal cells in the cervix (lower part of the womb).

Cervical screening is not a test for cancer, but it is a test to check the health of the cervix. Most women's test results show that everything is normal. But for one in 20 women, the test will show some changes in the cells of the cervix.

We recommend 3 yearly checks for ladies aged between 25-50 years and 5 yearly checks for ladies aged between 50-65 years. Reminders and results are sent out by the Primary Care Support Services in Lewes.

Vaccinations And Immunisations

A full range of vaccinations and immunisations including those needed for foreign travel are available.Holiday vaccination clinics are held at Albert Road on a Monday afternoon and at Sidley Surgery on a Wednesday afternoon.Kindly complete the holiday form and return it to the surgery for the practice nurse to ascertain what Travel Vaccinations are required. Contact the surgery after 7 days to enquire if any vaccinations are needed. Please be aware there are fees incurred for this service.

Influenza Vaccination Clinics

These clinics are especially for patients over 65 years of age, and those who are in the 'at risk' group (asthma, kidney, diabetes, heart, carers & pregnant ladies)

Please note it is important to book an appointment. This will be possible from September onwards.

If you are housebound and therefore do not attend the surgery please telephone us and request a domicilary visit.

Minor Surgery

For patients referred by their own designated doctor and are by appointment only. Sessions are generally held on a Tuesday morning at Sidley Surgery and some procedures are carried out on a Saturday morning at Albert Road Surgery.Minor Operations at Sidley Surgery and Albert Road are carried out in modern fully equipped suites.

Community Services

Community Matrons and District nurses also operate alongside the doctors' .

CHAPERONES - INFORMATION FOR PATIENTS

We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

ALL PATIENTS ARE ENTITLED TO HAVE A CHAPERONE

A chaperone acts as a witness for a patient and staff during a medical consultation, examination or procedure where they feel one is required.

If you wish to have a chaperone, please do not hesitate to ask the doctor or healthcare practitioner. The chaperone may be a family member or friend.

It is practice policy that doctors and healthcare practitioners should always offer a chaperone for an intimate examination. They can also be requested for certain consultations and procedures in accordance with the detailed practice policy.

Where it is not possible to arrange a chaperone, it may be necessary to reschedule your appointment.

You may request to see a full copy of the Practice Chaperone Policy or ask the Reception staff to see the Senior Manager on duty if you have any questions.

We are introducing a new annual review recall process. We hope the new process will be more efficient and less time consuming for patients.

We want to give our patients with Long Term Conditions, the best outcomes and guidance that we can. To do this we need to ensure that we have an organised process or reviewing our patients on at least an annual basis.

This new review process provides a better way of reviewing patient’s needs, especially for patients who may have more than one Long Term Condition.

A Long term condition includes illnesses such as:-

respiratory disease

heart disease

stroke

diabetes

kidney disease

high blood pressure

rheumatoid arthritis

epilepsy

mental health problems

other long term health issues that affect the health or lifestyle of a patient

These conditions require an annual review to ensure that the condition is being managed appropriately (by you the patient and also by us as your healthcare provider), identify any problems or concerns and ensure patients are confident to deal with their condition between reviews.

Why are they important?

It is essential to monitor long term conditions and if the need arises take appropriate steps to look them as best we can. It is also an opportunity to review treatments and answer any questions you about the long term condition you may have.

How does the Process work?

Patients with long term conditions will be invited for their annual review within the month of their birthday. Some patients have more than one long term condition

For some conditions, it may be necessary to have more than one appointment for example, a separate appointment for spirometry for some respiratory conditions. In some cases it may also be necessary to have a further appointment with the Practice Nurse or the GP.

We hope you find this new process straight forward and easy to use. If you have any questions with regard to the annual review process, please do not hesitate to contact us. As this is a new process we would appreciate any feedback on how the system works for you

If you feel you are due for an annual review for any of the above conditions but have not been invited to the Practice in your birth month please contact us.

What if I have had my annual check-up recently?

We appreciate that some people will have already had their annual checks done quite recently. However in order to get the new system working well and everyone having their review around their Birthday, we would ask that people still arrange a Birthday Review when they receive a letter inviting them to do so. This way, the system will soon be up and running smoothly.

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