Customer Service

New Customers: Create an account here. Important: Your e-mail address must be confirmed before using it to log in to our store. Once you have created a new account, we will have sent you a verification email to the address you used to create the account. To confirm the e-mail and instantly log in, please, use the confirmation link in that email. The link is valid only once. If you cant find the email in your inbox, try looking in your spam or junk folder.Set your Default Billing and Shipping AddressWhen creating your new account with us, you are prompted to provide an address. This address will be used as your Default Billing Address and Default Shipping Address.Your Default Billing Address must match the address of your respective Bank Account for the Payment Method you intend to use.Payment processors use this address to verify your identity and may decline a payment if the Billing Address does not match your banks account details.To set your Default Billing Address and Default Shipping Address please log in and go toMy Account and edit the Default Billing Address and Default Shipping Address.

Ordering Online: Once you are logged in, buying online is easy. Simply browse our online catalog and select the quantity of product you want by clicking on the Buy Now or Buy Qty button. The product and its quantity are automatically added to your cart and you may proceed to view your Cart and check the details before proceeding to the Checkout.

Upon placing your order you will receive, immediately an order confirmation email. Within 48 hours of your order being placed you should receive a second email to confirm your order is being processed with the status updated to Processing.

If for some reason we are unable to fulfil your order or there is a payment problem we will contact you via telephone or email.

Accepted Payment Methods

Secure Transaction: Your details are encrypted and passed securely to the payment gateway. No transactions are concluded until you personally verify the transaction.

What is an electronic check?:An electronic check is a one-time, electronic funds transfer from your bank account that allows you to pay for your purchase via the Internet without actually writing a check. It is essentially an electronic version of a paper check, which includes date, payee name, dollar amount, digital signature, bank account number and routing number.

Routing Number:The bank routing number is used to identify the banking institution and is included in the long string of numbers located on the bottom of a check. The first 9 numbers from the left at the bottom of your check is your Bank Routing Number. Please call your financial institution if you have any questions about your bank routing number.

Account Number:The bank account number is used to identify your checking account and is included in the long string of numbers located on the bottom of a check. Your check number is not a part of the account number. Please call your financial institution if you have any questions about your bank account number.

Which bank accounts can I use to make electronic check payments?:Only a personal or business checking account may be used. Deposit Slips, Credit card checks (checks drawn on a credit card account) and money market accounts, CANNOT be used for electronic check payments. In the event that your financial institution does not accept Automated Clearing House transactions, you will be notified. Please contact your financial institution if you have questions about ACH acceptance.

How is my payment processed?: Once the order has been created the Payment Processor, eCheck, will attempt to contact you by telephone to confirm the authenticity of the request, using the Contact details you supplied whilst creating the order. Once your transaction is approved by the processor a withdrawal request is sent to your bank. Please be aware that they will not approve your transaction and send the withdrawal request to your bank until they have confirmed the authenticity of the request. If you would like to initiate the call yourself please contact echeck on 855-403-3855, otherwise it is important that the contact details you provide when placing your order are readily accessible by you.Hours of operation are Monday to Thursday 9AM to 7PM EST, Fridays 9AM to 6PM EST.

Bank Transfer:

You will receive our bank details during the online Checkout procedure and in your Order Confirmation email.Once your order has been placed and you have received our bank details, contact your bank at an office or branch or by phone to initiate a transfer. You can fill out a transfer form at the physical bank office or do a Telegraphic Transfer payment over the phone. Another option is to set up an online banking account on the Internet and do an online bank transfer payment.

Minimum Order Total:Bank Transfer payment method availability is subject to Minimum Order values.

Pricing

Most of our products offer discounts based on the quantity of each ordered, in the form of tier prices. When you order an amount that matches a tiered quantity, the price is discounted accordingly. Significant savngs are possible by purchasing larger quantities per order.

Promotions

From time to time we may run promotions which offer discounts based on certain criteria, such as quantity ordered or for clearance stock etc. Such discounts are typically calculated at Checkout and appear as a Discount near the order subtotal

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We securely encrypt your payment information you provide and pass this into the banking system so your payment can be processed.

When you provide sensitive information such as personal or financial information through our website, the website uses secure SSL encryption technology and you can see confirmation of this in your web browser with a secure padlock appearing in our site URL.

Once your order status is processing, shipping will take place within 24-48 hours (Monday to Friday). A shipping confirmation email will be sent to you accompanied with a track and trace number if applicable and your order status will progress to Shipped.

Returns and Refunds: We will refund for any product as long as we have received the goods back from you and the product can be resold. The products need to be unused, unopened, with an expiry date of more than 6 months. We will only refund to your original payment method used for that order.

Cancelling an Order: If you wish to cancel your order you need to be prompt as your order is likely to be on its way to you within 48hours of you placing it. If you cancel before the goods are shipped we will refund only back to the payment method which you used to pay for the order.

Product Quality: We guarantee that the goods are as represented on the website, from the manufacturers stated, arrive to you in good condition, with manufacturers seals intact, and with sufficient time to expiry. If we fail to meet these conditions, we will either replace or refund the goods.

Abler is committed to offering our customers the highest quality of service and products. Orders displaying a status of processing or shipped cannot be cancelled, however, upon receipt of the package please return the package to our depot for a refund. Please direct all your inquiries to our Customer Service Team promptly. You can find details and the current status of your order by logging in here.

Order Status: You may view your orders at any time by logging in and clicking on My Account, which will take you to "My Dashboard" from which you can view any/all orders you have placed as well as items still in your "Shopping Cart" and "Wishlist". You can also edit any details of your account details here, including your Name, Address, Delivery Address, Telephone Numbers, and Email addresses.

Billing Address: The Billing Address for your store account does not match your Bank Accounts address. Many banks cross reference these two addresses to protect you from fraudulent activity.

Time Out Error: If a transaction attempt takes too long to process a time out error occurs resulting in a Failed Transaction. These incidents are rare and may be a consequence of poor internet connection or an upstream issue with the payment processor or the bank.

Nondescript Transaction Error: from Acquirer/Risk Check Fail. The Account is not valid or does not belong to a US Financial Institution. If you receive an error message after submitting your default billing address, Account Number and Routing Number, please make sure the details are correct and try again or contact your Bank

Whilst we will make every endeavour to identify the issue and resolve it, you can avoid future problems by ensuring that your account details are accurate and up to date. You may view your orders at any time by logging in and clicking on My Account, which will take you to "My Dashboard" from which you can view any/all orders you have placed as well as items still in your "Shopping Cart" and "Wishlist". You can also edit any details of your account details here, including your Name, Address, Delivery Address, Telephone Numbers, and Email addresses.

My Dashboard:Once your account has been created you can view your account details, by logging in using the log in links on any page. Once logged in you will be directed to My Dashboard,from where you can view your Recent Orders, view/edit your Account Information and Billing and Shipping Addresses. On the left panel is a block titled My Account from which you can view and/or edit the following:

Forgotten your Password?:Click here to reset your password. A New Password is forwarded immediately to your email address as registered. If you cannot find the email we suggest checking your spam/junk folders. If the email was not received contact the Customer Service Team who will gladly reset the password for you.

Launch the Safari browser on Apple’s iOS and navigate to the web page you want to add to your home screen. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.

You’ll be prompted to name the shortcut before tapping the Add button. The shortcut can be dragged around and placed anywhere, including in app folders — just like a normal app icon. (To create app folders on iOS, touch-and-drag an app’s icon onto another app’s icon and hold it there for a moment.)

When you tap the icon, it will load the website in a normal tab inside the Safari browser app.

Android Devices

Launch Chrome for Android and open the web page you want to pin to your home screen. Tap the menu button and tap 'Add to homescreen'. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

The icon will appear on your home screen like any other app shortcut or widget, so you can drag it around and put it wherever you like. Chrome for Android loads the website as a “web app” when you tap the icon, so it will get its own entry in the app switcher and won’t have any browser interface getting in the way.

Other popular Android browsers also offer this feature. For example, Firefox for Android can do this if you tap the menu button, tap the Page option, and tap Add to Home Screen.

Windows Devices

The process is similar on Windows Phone. First, open the web page Dosage Calculator you want to pin in Internet Explorer. Tap the More (…) button and tap Pin to Start in the menu that appears. Windows Phone 8.1 supports live tile updates from websites that have configured the feature, just as Windows 8 does.

If you have another type of smartphone or tablet, it probably has this feature, too. Just open its browser and look in its menu for an option named something like “Add to home screen” or “Pin to home screen.”