Frequent Questions

Booking Process

What does real-time booking mean?

UNIQ. is the only company for luxury car rentals with drivers which offers real time booking in Portugal because it has a booking management system that allows you, as the customer, to check the availability of the car for the days of your preference, receive immediate confirmation on availability, and make the payment in a safe, simple, and convenient way.

How can I make a reservation?

To make a reservation, simply make a phone call, send an email, or fill out the form on the uniq.com.pt website. Whichever method you choose, UNIQ. will confirm the acceptance of the booking via email or on the uniq.com.pt website so that you can make the payment. Each service includes the issuance of a car rental contract and the respective document with the general rental conditions. This contract will be given to you to be signed at the start of the service. Once the payment has been made, the corresponding invoice/ receipt will be issued, and then delivered or sent by regular mail

What do I need to rent a car?

No personal documents are required because all the services provided by UNIQ. include the rental of the car with a driver. Driver/personal assistant prepared to provide excellent service in English, Spanish, and French.

What is included in the price?

The
basic car rental with a driver, within the available booking options,
includes the following services:

• Unlimited mileage;

• Pick-Up and Drop-Off;

• On-board Wifi;

• Fuel;

• Tolls;

• Vehicle technical assistance;

• Cleaning of the vehicle;

• Parking;

• Cold water on board;

• Mobile phone charger;

• Booster seat (if required);

• Compulsory liability insurance covering the vehicle's occupants;

• Driver's expenses;

• VAT at the normal rate in force in the national territory (23%).

Prices do not include tips/bonuses for the driver or any other items of a personal nature.

How do I make the payment?

Payment must be made in advance, under the terms and by the means indicated by UNIQ., when requesting the car rental booking. The payment of the total rental amount is compulsory for the vehicle's drop off at the customer's location.

The cost of the transaction ​​may be subject to foreign transaction fees or exchange rates. Your credit or debit card company may convert the payment into local currency and charge fees, resulting in differences between the amount displayed on the uniq.com.pt website and the final amount charged on the credit or debit card statement. We recommend you contact your bank or credit card company if you have any questions about any applicable conversions or fees or other issues related to the payment method. Notice for bookings made in Brazil: the IOF (Tax on financial transactions, 6.38%) is not included in the final cost of the booking and will be charged on a credit or debit card, or bank transfer used to make the payment.

What payment methods are accepted?

Payment can be made by means of bank transfer, debit/credit card, cash, or any other means of payment accepted on the uniq.com.pt website.

What are the maximum and minimum periods for the car rental?

UNIQ offers packages for 4, 6, and 8 hours and trips of 2, 3, and 4 days. However, if you did not find what you are looking for, we can quote you according to your needs.

Is there any kind of insurance?

Yes. The liability inherent to vehicle circulation is covered by a compulsory civil liability insurance, according to the legislation in force, covering any physical damage caused to the customer inside the vehicle during the trip.

Is it possible to modify / cancel my booking after confirmation?

No refund will be made once the service starts.

You can cancel or change the service 15 days after the booking confirmation by UNIQ. and/or at least 15 (fifteen) days before the start of the rental without any kind of cost. A penalty of 100% of the total cost of the contracted service will be charged in the event that the cancellation of the service is outside these conditions or when the contracted service expressly excludes this possibility. Any alteration of the service after confirmation is subject to UNIQ. availability.

Can I extend or shorten the rental period?

Yes. The duration of the rental is defined in each car rental agreement. However, if you wish to extend your trip, it is very easy to make a new agreement and therefore continue to enjoy the services of our company.

What is the UNIQ. data protection policy?

UNIQ. is responsible for processing the customer's personal data which constitutes a contractual and legal obligation as well as a necessary requirement for the conclusion and execution of the car rental agreement. This processing of personal data is intended to comply with the legal obligations to which UNIQ. is subject, specifically within the scope of taxes, as well as the activities for the administration and management of the vehicle rental agreement, invoicing, customer relationship management, and the respective marketing actions.

UNIQ. may also process the personal data required for the legitimate interests of the company or third parties in connection with the services provided and other entities which are part of the same business group, specifically when the processing of personal data is strictly necessary and proportional so as to ensure the security of networks and information in accordance with the company's Internal Data Protection Policy.

Car rental with a Driver

Why rent a car with a driver?

Because this way you can fully enjoy your trip, without any worries (driving, fines, damages, parking, tolls...). The UNIQ. drivers are qualified and act as personal assistants during your trip in Portugal. Not only do we guarantee safe driving and the best route, we also recommend what to visit, what to do, what to eat and drink, how to have fun, where to shop, among others, all in different languages such as Portuguese, Spanish, French, and Italian. All inclusive service.

Is it necessary to pay a deposit to rent a car?

No. With UNIQ. there is no need to pay a deposit or any extra costs. Our prices cover all costs.

When I get to Portugal, where do I have to go to pick up the vehicle?

With UNIQ. you do not have to worry about picking up or dropping off the vehicle. Your driver/ personal assistant will do it for you. As we help with the planning of your stay in Portugal, we will meet you to take you where you want or planned to go. When you purchase a service with UNIQ., in any of the packages for 4, 6, 8 hours or 2, 3, 4 days, we will pick you up and drop you off at the place you indicated in your booking.

Can you recommend places for me to visit or tourist experiences in Portugal?

Yes. With UNIQ., your trip will always be complete. You can complement your booking with tourist experiences and one-of-a-kind services such as:

• A guide and interpreter to go along with you;

• A professional photographer to go along with you;

• An expert in enogastronomy to go along with you;

• A babysitter to go along with you;

• A personal trainer to go along with you;

• Picnic service;

• Rental of sports equipment;

• Bike ride;

• Bar service and snacks on board;

• Technological equipment for entertainment, games, or photography;

• Wheelchair;

• Stroller for children.

Tell us what you need. We will find the right solution.

Are there any mileage limits on the car rental?

No. UNIQ. offers unlimited mileage on trips offered in packages for 4, 6, and 8 hours and on trips for 2, 3, and 4 days.

Is the payment of tolls and fuel included in the car rental?

Yes. There are no extra costs. Both the fuel and tolls on all motorways and ex-Scut roads in Portugal are included in the price given.

Our Fleet

Can I choose the driver for my trip?

Yes. At UNIQ. we choose each member of our team by clearly focusing on how to satisfy our customer's profile. Get to know us in the area "Our Team". We are very proud of our city and our country and, therefore, we like to introduce ourselves, each in our own way, so that you may get to know us a little better.

Offers and Experiences

Is it possible to rent from UNIQ. to go to Lisbon or Galicia in Spain?

Our service is adjusted to your rythm, to your interests, to your taste. In other words, our service is adapted to each of our customers. Visit our "Blog" to find all the many inspirations that can lead you to discover all the regions of Portugal, as well as a little of Galicia in Spain.

Does the driver of the car give guided tours in the cities I visit?

No. Our drivers/ personal assistants are prepared to guide and advise you on how to discover our history, culture, gastronomy and wines, and our natural spaces, but they are not guides. However, as a result of the partnerships we have with tourism companies that offer these services, you can complement your trip with a guide in your language.

How can I book tourist experiences and services that are recommended by UNIQ.?

In our "Store", it is possible to add extra services that are provided by UNIQ. partner companies to your reservation that need confirmation and payment at a later date. UNIQ. will confirm the acceptance of the booking via email or through the uniq.com website.