Is anyone else seeing problems with org chart functionality in 2016.3.4? I have multiple issues where we cannot assign a manager to a user. We get a message that the user has already been assigned a user, or is pending assignment. I am also seeing multiple issues where user appears in search as showing assignment to two different managers.

I did try doing a user index to see if that would help to reset pointers, but no joy.

I have logged support tickets, but thought I would check to see if anyone else has seen this problem. Thanks in advance for your help.

We have our set up to work based on AD sync, so can't directly answer this.

However, I remember a few times when I was hosted where we had issues that sound similar. Have you tried retiring the manager relationship before assigning a new one? I think that was the workaround we used at one time.

We automatically sync as well. We are seeing cases where the sync fails silently, so the employee is seen as an orphan, so to speak.

I go to the org tool and look up the user and the manager, they don't appear to be connected.When I try to manually assign them, I get an error which seems to imply that they have some sort of a relationship. Re-indexing people didn't help either.

On the other hand, we also see multiple employees who are reporting to more than one manager, which wouldn't seem possible to assign via the ui.

If you are using AD to synch the org chart, I don't know that you can actually also use the manual assignments...and if the AD synch is working properly, it would override anything you're doing manually. This seems like it is more of an issue with the synching than the way the org chart is functioning in Jive?

Yes, it could be an issue with how the api is working. I was ok with that logical path until we saw that we were having both no managers and multiple managers being assigned.That seemed to imply something else going on.It does let you go in and override, but, as you note, it will just change back next sync.

I don't know if it is a setting you can change on the sync, but ours actually only overrides when there is an update to a user's AD profile. So we do have the ability to make changes that "stick", assuming someone doesn't later change departments or have another new manager assigned (for example).

Would still require the manual override, but it would allow you a workaround for the current bug?