Customer Engagement Solutions

Listening to customers is the key to business success. Improve your marketing campaigns by opening up a channel for two-way dialogue and listen to your customer feedback. Consider the entire lifecycle of a campaign, using our powerful pre-built, automated, multi-step, customer engagement solutions.

Our customer engagement solutions offer a fresh way to monitor how well your marketing campaigns are working and open up a dialogue between you and your customers.

Screenshots

Use Portrait Dialogue for customer engagement

Using our customer engagement solutions, you can gauge the success of your marketing campaigns analysing feedback from the very people at which they are aimed. Portrait Dialogue is a customer engagement solution that works in a number of ways:

Unifies planning and collaboration across the marketing team

Automates processes

Improves reusability of campaign assets

Centralises campaign management and administration

Identifies performance issues

Creates customer dialogues - via mobile, listening channels, online or offline, using social networking channels such as Facebook or Twitter

Our solutions are designed with you in mind, so interfaces are user-friendly and allow you to work intuitively.

How our customer engagement solutions help you

The tools and processes that you can put into action using our customer engagement solutions can benefit your company in a number of ways. Our customer engagement solutions can give you a distinct advantage over the competition, by offering:

Multi-channel engagement capabilities

Using Portrait Dialogue enables you to engage with customers through online, offline, mobile and listening channels, so you can communicate with and listen to your customers using the channels of their choice.

Our customer engagement solutions software allows you to develop a strategy using a wide range of channels, including: