Help Centre

If my journey includes flights on other airlines, what will my baggage allowance be?

If my journey includes flights on other airlines, what will my baggage allowance be?

For travel not including destinations in the United States: If your itinerary includes flights operated by airlines other than Emirates, on the same ticket as your Emirates flights, different baggage rules may apply for these sectors.

For existing bookings, your ticket will have full details of your checked baggage allowances for each flight in your itinerary. To check baggage allowances before booking, please contact us for information on Emirates codeshare flights operated by other airlines, or contact the airline in question for non-codeshare flights.

For travel starting in the United States: different baggage rules may apply:

If your first flight is with Emirates, the Emirates baggage allowance policy will apply for the whole itinerary, including flights on other airlines.

If your first flight is not with Emirates, the baggage policy of the first carrier may apply to the whole itinerary. This is due to US Department of Transportation regulations, which require airlines to apply the baggage policy of the first carrier of the journey to the whole itinerary.

The baggage policy that applies to your specific itinerary will be displayed during the booking process on emirates.com, and on your eticket receipt.

If another airline’s baggage policy applies to your booking, any additional baggage allowance can be purchased from that airline only – discounts may apply for paying in advance or via the carrier’s website.

If you have specific questions about another airline’s baggage policy that are not covered during the booking process or on the eticket receipt, please contact the carrier directly for more information.

For travel to the United States: If your itinerary includes flights operated by airlines other than Emirates, on the same ticket as your Emirates flights, different baggage rules may apply for these sectors.

The baggage policy that applies to your specific itinerary will be displayed during the booking process on emirates.com, and on your eticket receipt.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

TelephoneTel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

TelephoneTel:

855 664 8235 (toll free)

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.

TelephoneTel:

+49 30 544 459 44 (International charges apply)

Travel Insurance

TelephoneTel:

1-866-385-4839

Please call this number for general queries or to make changes to your travel insurance policy.

TelephoneTel:

1-866-385-4839

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.