Description

After installing Dolphin EasyProducer on a computer running Microsoft Word 2010 64-bit edition, the EasyProducer toolbar is not displayed in Word, and not listed in the available Word add-ins

Solution

Microsoft Office 2010 64-bit editions are not currently supported by Dolphin EasyProducer.

You can check whether Microsoft Word is the 32 or 64-bit edition. To do this:

NB: The steps below are for users of the Dolphin Supernova range of screen readers.

1. Press ALT + F. The "File" menu opens.

2. Use the UP and DOWN ARROW keys to select "Help" and press ENTER. The Word "Help" pane opens.

3. Press NUMPAD ASTERISK. The Dolphin Cursor is turned on.

4. Use the DOWN ARROW key to review the pane. Under "About Microsoft Word" the version details of Word are displayed. These will indicate whether it is the 32 or 64-bit edition, for example:

Version: 14.0.5128.5000 (32-bit)

Version: 14.0.5128.5000 (64-bit)

Disclaimer

The information provided in this knowledge base article has been
reviewed and is believed to be accurate and is provided "as is"
without any warranties expressed or implied. In no event shall
Dolphin Computer Access Ltd. nor its affiliates assume any
responsibility for inaccuracies, errors, incidental or consequential
damages resulting from any defect or omission in this document,
even if advised of the possibility of such damages.

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article reference number: Q50.