Help Article

How do I refund a PayPal payment to my buyer?

You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal balance, you won't be able to issue a refund.

You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal balance, you won't be able to issue a refund.

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How do I issue refunds using PayPal Here?Follow these steps to issue a refund for a PayPal Here payment:
1. Tap Sales History on the Profile page.
2. Find the transaction you would like to refund and tap it.
3. Tap Refund.
4. Enter the refund amount, and tap Refund.
How do I accept or refuse a partial refund in my PayPal account?You can accept or refuse a partial refund in the Resolution Centre. Here's how:
Go to the Resolution Centre.
Click Resolve next to your case.
Accept the seller's refund offer or suggest a different amount.
Click Submit.
Learn more about our refund and return policy in Australia.How do I respond to a PayPal dispute filed by my buyer?Here's how to respond to a dispute: Go to the Resolution Centre. Click View under the "Action" column next to your case. Click Message Buyer and enter any relevant information (such as tracking information), and then click Send. Your message is sent directly to your buyer. Note: You have 20 Money pools overview and frequently asked questionsMoney pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool in your PayPal account and share it with your friends and family. People can How do I enable my Sandbox test account for PayPal Payments Pro?To test PayPal Payments Pro in Sandbox, you need a Sandbox account that has Payments Pro enabled (otherwise, you'll get an error message). See How do I create a Sandbox test account? for more information. 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