Each quarter we submit an online anonymous survey to our clients. In this survey we document what our clients are saying about us. This allows us to continually focus on improving our service to our clients. Here is what they are telling us:

Category

Expectation Met

Expectation Exceeded

Pricing

10%

90%

Billing Accuracy

10%

90%

Initial Contact Time

20%

80%

Timeliness of Inspection

10%

90%

Timeliness to Close File

30%

70%

Online Claim Management

30%

70%

Quality of Adjuster

20%

80%

While we are currently meeting or exceeding our clients expectations, we will continually strive for improvement.