Shipping & policies

Estimated Shipping

please allow 1-3 days for your order to leave our studio. ♥ feel free to contact us to inquire about rush processing. you will receive a tracking number via email when your package goes out.

WITHIN THE CONTINENTAL U.S.:orders are shipped via USPS first class mail (2-6 days in transit) or tracked USPS priority mail (2-3 days in transit) depending on customer selection at checkout.

INTERNATIONAL:shipped via USPS first class mail international (ETA can vary drastically based on your location & postal system - please allow 2-8 weeks for delivery) or tracked USPS priority mail international (6-10 days in transit) depending on customer selection at checkout.

please note that BW does not cover customs/import fees and you should contact your local postal service with any questions about them (especially UK customers). we can't be held responsible if you don't pick up your package because of these fees. thanks for understanding!

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DAMAGED ITEM?Your order will be packed to arrive safely, and include easy instructions for unpacking (where applicable). Should there be any damage in transit please let me know within 48 hours of delivery and include a photo. I will do my best to send replacement part(s) the same as or similar to what you ordered - please contact me and we will discuss options.

Payments

Payments

I accept Paypal, all major credit cards (Visa, American Express, MasterCard, Discover), and Etsy gift cards.

Returns & exchanges

Returns & exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Additional policies

Additional policies

Additional note: I (Moss Love LLC) make no claims about the safety of any Moss Love items, nor the materials used to make them. Warning: choking hazard - small parts. Not intended for children under 3 years.