All releases of OTRS

Release Notes: This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.

Release Notes: This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.

Release Notes: Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

Release Notes: An event-based notification management feature was added. This feature allows you to manage event-based notifications to agents, customers, and/or dedicated emails. Events like the creation of a ticket or article, state updates, closing of a ticket, queue updates and the notification content (including known OTRS-placeholders) can be flexibly configured using the Web-based administration interface. Various bugs were fixed.

Release Notes: The license was changed to the AGPL v3. A Management Dashboard and new reports are included. The Master/Slave feature allows multiple tickets of a similar nature to be linked and handled collectively. Tickets can be written in HTML format and can include inline pictures. A new "out-of-office" feature allows you to notify colleagues and OTRS of the period of your absence. To streamline ticket creation, AJAX-based auto-completion has been implemented in the customer search. New overviews allow personalization. An optimized attachment storage mechanism has been included. SMTPS is supported.

Release Notes: Authorization assignment on objects was optimized. A structured view on services and CIs includes information on each object's status and allows you to analyze the incident's impact. CIs are assigned during the incident recording. A CI can be imported or exported in a CSV file or by using the API. A variety of additional reports have been created. of ITSM functionalities were reimplemented in AJAX technology to reduce reloads. A joint Object-Link mechanism has been implemented, covering the features from both former Object-Link mechanisms. Locations, formerly a CI class, are now integrated into the CI.

Release Notes: An escalation view has been added. Ticket-, customer-, and FAQ-search supports logical expressions, utilizing the AND, OR, ! operators as well as structuring expressions with "". The article view can be expanded to display all articles at once. More efficient reporting on escalations was added. Reloads were reduced by using AJAX technology. Database and code improvements were achieved. A new Support Assessment module is included, which allows you to check relevant installation and configuration settings. IMAP, IMAPS, and POP3S are supported to fetch email from an MTA.