Patient/Visitor Facilities

A reception desk is located just inside the main entrance in the mall. It is open from 8am to 8pm and can assist with any queries that you have.

The facilities for parents vary from one ward to the next. A member of staff will explain them in more detail when you arrive.

Breastfeeding

We promote and encourage breastfeeding on the ward. If you are breastfeeding your baby or toddler, the staff will do their best to provide you with a comfortable and private environment in which to feed your child.

A special menu is available for breastfeeding mothers which means you can order a meal which will be delivered to the ward or, if you prefer, you can use a special voucher at the canteen-please note that the voucher is purely for your own use as a breastfeeding mother and is not to be used to pay for food items for another member of your family or friends.

Breast pumps and sterile bottles are also available in the hospital for mothers who need to express their milk. Please feel free to discuss your needs with a member of nursing staff.

Chaplains /Church

Illness of any kind can be a very worrying and isolating experience to have to endure – both for patients and their family too. They may find themselves feeling different emotions and any number of thoughts and questions may be going through their mind.

Chaplains visit wards regularly and have time to listen and reflect. They are interested in people’s journey and seek to support the hospital community by their presence and prayers. The service we offer is confidential and non-judgmental and is available to everyone, irrespective of faith or background.

Quiet Room

The Hospital Quiet Room is in the old building of the Children’s Hospital, near the x-ray department. It is open every day for private prayer and reflection or simply as a place for quiet meditation. All are welcome to make use of this facility.

Wheelchair Access/Disability Services

If you are disabled or have a speech, hearing or visual impairment please let us know as soon as possible. Every effort will be made to help make your visit go as smoothly as possible.

Shop Mobility

Located at the disabled parking bays in the Main Car Park on the Royal site is “Shop mobility” who will assist disabled drivers if required.

This service assists patients and visitors with limited mobility and was the first hospital-based scheme of its kind in Northern Ireland, offering appropriate patient and visitor electric scooters and wheelchairs to help them get to their destination anywhere on the Royal Hospitals site.