– Native level of German + fluency in English
– Min. 2 years of experience in a similar IT Helpdesk position
– Experience in an international environment
– Pro-active and ability to handle high volume of actions (calls, negotiation, disputes. etc.)
– Ability to work under pressure and with deadlines
– Organisation and prioritization skills
– Responsible and ability to take ownership on your tasks
– Problem solving capabilities
– Team player