BY MANAGING THE REQUIREMENTS AND INTERNAL STANDARDS OF RENOWNED CUSTOMERS TO BETTER BUSINESS RESULTS IN THE MOTORCYCLE INDUSTRY

Abstract

The effectiveness of the organization depends largely on the ability of managers, employee involvement in clear strategic orientations and its integrated culture. A successful management system of the organization is no longer dependent just on a process approach and continuous improvement. Increasingly, risk and opportunity management is at the forefront, taking into account the requirements of the business environment, particularly the requirements of the largest buyers of the company’s products. It is very important for the organization to incorporate risk management into its operations, not only to reduce the negative consequences but also to increase its business opportunities. The paper presents the company’s cooperation with one of the largest motorcycle manufacturers in the world – BMW Group, which took place while the company was introducing a new steel frame for the BMW F 800 S motorcycle in global markets. Due to the right approach including a positive risk, compliance with the requirements of the SPQM (Supplied Part of Quality Management) and last but not least our ardent desire to cooperate with BMW, the company has been given the opportunity to become the supplier of complex components for BMW and other large manufacturers in this industry.