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Yes, it has to touch the water. As the ice builds up the thickness sensor moves up and turns of the refrigeration and turns the heater on.

How Icemakers Work ' HowStuffWorkshome.howstuffworks.com/icemaker.htmHow Icemakers Work. ... we'll look at the cycle an icemaker goes through to make ice. ... Get the best of HowStuffWorks by email. Keep up to date on:

Did the ice buildup appear to resemble the water overfilling the top of the ice maker? The only thing that I believe that may work is removing the ice maker, clean the excess ice buildup.dry and reinstall the ice maker and see it works. If the ice is above the normal level the ice can cause the motor that pushes the ice out of its slots to strain more than the gears or motor can handle stripping the gear or damaging the motor beyond repair, When harvest takes place the first thing that happens is a heater below the ice maker warms the cubes a little just enough to allow them to slide out of their slots and fall into the ice bin. The ice make for your model does not have replaceable parts and if bad or damaged it is less expensive and time consuming to by a new ice maker. If the water fills above the top of the ice maker it is usually the fault of the water control valve not closing all the way once it fills the ice maker after each harvest. Did water refill the ice maker when you cleaned it? Did the water overfill after you cleaned out the ice maker? What I am asking is water over filling ice maker again after you cleaned out the excess ice? If the water continues to flow from the WR57X10032 Water Inlet Valve