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I received a email from supreme saying that my order was cancelled and my card has not been charged. I just checked my bank account but the money is not there. So I'm wondering what's going on?

Sekou, Union city
April 23, 2015 05:10:16 PM

1 Response

In reply to Sekou, Union city

Welcome to TD Helps, Sekou. Sorry to hear about your experience and we'd be happy to help you look into this.
We would like to discuss this with you; unfortunately, we don't have access to your personal information since this is considered an unsecured forum. To best assist you, we ask that you contact us directly by calling 888-751-9000. Once you reach a Representative, they will be able to review your account and file the necessary disputes or you can also visit your local TD Bank Store. To find a TD Store location near you, please visit http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, you may do so at any time here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number, Social Security number and email address. If you have any trouble enrolling, you can call us directly by using the 24/7 number mentioned above or visit a TD Store.
If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If this is in regards to a dispute for transactions on your TD Visa Credit Card, you can contact us 24/7 by dialing 888-561-8861 for assistance or visit a TD Store during lobby hours.
Take care and have a great day, Sekou.

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