Dear PNP fans, if you are having trouble with your app, please first make sure that you are updated to both the newest version of PNP 2017, and the newest OS version available for your phone or tablet. Please remember that you are always able to use our website!

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PNP Help Center

What are the advantages of downloading my Santa Video?

Free Videos are deleted after a short period of time and Premium Santa Videos are archived; but downloading your videos will allow you to revisit fond memories and enjoy your videos until the end of time!

The elves would also like to point out that by using this feature, you can:1. Keep your videos in MP4 format on any local device.2. View your videos at any time, even when you are offline.3. Copy the file to a DVD, USB, or any storage device, to preserve your Christmas memory long after it ceases to be available on Portable North Pole.4. Publish it on your own website, blog, YouTube channel, etc.5. View it in widescreen format on your TV.

Plus, the outstanding quality of downloaded videos makes Santa's Village appear all the more magical...