Beware of Callers Requesting Immediate Bill Payment

Protecting your personal information is important to us, and we want to remind you of some simple tips to help you do the same. We will never call you to demand payment on very short notice. In fact, you should be suspicious of anyone that calls you and asks you to get a prepaid credit card, or to wire them money electronically to pay your electric bill. In particular, do not give a caller a prepaid card, a wire transfer, or any other form of payment that may be difficult for law enforcement officials to trace. If at any time you are suspicious of a caller claiming to be from the co-op, hang up and contact us directly at 252-247-3107 or 1-800-682-2217. Don't call them back on the number they give you.

How do thesescammers work?

Scammers are:

Impersonating employees over the phone, in-person, or by other means.

Threatening to disconnect or suspend utility service if immediate payment is not received.

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.