SUPPORT

+86-755-2998 8558

1. Warranty

1) CCTV Camera: 2 years, product with Sunchan Logo or with
customer own logo
2) DVR: 1 year, product with Sunchan Logo or with customer own logo
3)
Condition and terms:
A. The warranty starts from the delivery date
from Sunchan
B. During the warranty, defective product will get repaired or
replaced for free

C. The warranty is
unavailable for products which is improper operation.

D. The warranty is unavailable for those
products which are broken by the violence or the carelessness or repaired or
altered without the authorization.

2. OEM/ODM
Services

1) Logo:
A. Send us the Logo
file in AI,CDR or high resolution JPEG format.
B. The Logo should be
2 colors max.
C. The Logo should
have no gradient effect.

2) Sticker and
Manual: Confirm the customer’s model number and manual before the order is
made.

3) Packing box:
A. Dimension and
design file of original product will send to the customer for modification.
B. Customer send the
revised file back to Sunchan.
C. Sunchan will make
samples for checking

3. Payment
Terms

1. Order: T/T mostly,
30% deposit to start the production, 70% balance before the shipment.
2. Paypal: 4%
commission charges will add into the amount.
3. L/C: L/C at sight
only. Sea shipment only, L/C is not accepted for the air shipment. Customer
need to pay all the local bank cost. The amount of the order should be over
50,000USD.

4. Lead
Time

1). Sample order: within
7 days after receipt of the payment or the copy of T/T
2). General order: in
10 days upon receipt of payment.
3).OEM order:
Trial order: in 8
days after all details are confirmed, INCLUDING LOGO.
Repeat order: in 1~2
weeks upon receipt of payment.
4). Big order:
Produce Arrangement:
Start at the sight of the Deposit or the copy of T/T of deposite;
Delivery: With in one
month or according to the quantity and the schedule of production.