Ken has provided operations, re-engineering, change management, strategic planning and quality improvement services to clients throughout the U.S.A. He has utilized his expertise as a hospital CEO, international healthcare consulting firm consultant, hospital system based consultant, hospital Human Resources executive and Trauma Network Director to create the philosophy, process and execution of the Hospital Focus 5 methodology.

Throughout his career, Ken has been acknowledged for executive acumen. He has made presentations to Moody's and Standard and Poors, co-authored a chapter in a book called FutureCare, served as faculty in two graduate programs in healthcare management and as a member of the Governor's Council on Aging for the State of Missouri. Ken has been an evaluator for the Minnesota Quality Award, an award which is based entirely on Baldrige Award criteria. He currently serves as a board member of Walker Methodist, a multi-site provider of housing and care for the elderly.

Ken Bast has a Master's degree in Business Administration from the University of Wisconsin-Whitewater and a B.S. in Business Administration from Marquette University.

M. Katherine RellerAssociate

M. Katherine Reller, RN, MS is a Nurse Executive and Consultant, with twenty-five years of clinical, operational, and quality program development experience at Mayo Clinic in Rochester MN. In addition, Katherine is an expert facilitator, responsible for training over 150 facilitators in team facilitation, effective meetings, quality tools and Lean. Katherine has specialized experienced in Quality Program development, having played a leadership role in the development and deployment of the Mayo Quality Program beginning in 1996. Additional expertise includes ethnography/observation, change and transition management, process/system readiness, risk assessment, strategic planning, and customer centric service.

Ms. Reller's consulting experience covers a range from large academic medical centers, to community hospitals, ambulatory care centers and Canadian healthcare system hospitals.

Katherine holds a Bachelors degree in Nursing from Winona State University, and a Master's of Science degree in Nursing Administration from The University of Minnesota.

As an active member of the Malcolm Baldrige National Quality Program, Katherine served on the Board of Examiners from 2003 to 2008. In addition, she is a senior member of the American Society for Quality, serves on the Board of Reviewers and is the Midwest five-state Regional Counselor. Katherine is a Certified Professional in Healthcare Quality (CPHQ) and a Certified Manager of Organizational Excellence (CMQ/OE).

William D. Stinnett, Ph.D.

Bill has facilitated the team building, strategic planning, and/or implementation plans of hundreds of management teams. He is known for his collaborative approach to assessing organizational needs and to designing powerful, client-centered training and development processes. His success comes from his commitment to an integrated approach to the design, delivery, and assessment of organization development interventions. He has received consistently superior ratings in his training seminars, which include Leader Effectiveness Training, Facilitator Development Workshop, Team Leader Training, Total Quality Management, Continuous Quality Improvement, Total Cycle Time, Now, You’re a Manager, What Kind of Manager are You? and various team building and intercultural simulations.

Bill has worked with a wide variety of individuals and organizations across the country including PCL Construction Enterprises, gkkWorks Architecture, Salt River Project, Kimberly Clark, First National Bank of Arizona, Capital One, Owens Corning, Merck Pharmaceutical, Intel, Honeywell, Fort James Corporation, Weyerhaeuser, Del Webb Corporation, Walt Disney Imagineering, American Express, Motorola, E.F. Data, Boeing, Groupe Bull, Sun Oil, Procter and Gamble, LaBatt, Syncrude and the Gila River Casino. He also has worked with representatives from governmental organizations and utilities such as State of Maine – Office of Equal Employee Opportunity, AT&T, Consolidated Edison, the Mare Island Naval Shipyard, Florida Power and Light, the U.S. Postal Service, the Veterans Administration, the Arizona Department of Economic Security and the City of Phoenix. Internationally, Bill has conducted workshops for the Republic Bank of Trinidad in Port of Spain, Trinidad/Tobago, Merck Pharmaceuticals in Hong Kong, Singapore, Manila, Seoul, Kuala Lumpur, and Montreal, PCL in Edmonton, Alberta, Canada and the Institute for Engineers in Singapore. Other international work includes the Management Development Institute, Seoul, South Korea, Cabot Microelectronics in Japan, Medtronic in Shanghai, China, NAMA Chemicals in Bahrain and Jubail, Saudi Arabia, Himaya in Beirut, Lebanon and QuantumClean in Ashqelon, Israel.

Bill began his career teaching and conducting research in the university setting. He came to Arizona as an Assistant Professor of Communication at Arizona State University. During his academic appointment at the university, Bill taught many of the fundamental communication courses including Small Group Communication, Interpersonal Communication, Persuasion, and quantitative research methods. He was the director of the Introduction to Communication course, which was required for all business majors, as well as several other majors.

Bill has written many articles regarding organization development for regional and national publications. He also is co-author of the book, Corporate Madness: How to Change the System When the System Refuses to Change. He has recently written a series of articles on leadership for Gordon Training International (See attached list of articles).

Bill received his B.A. in Speech and Theater from Marshall University in Huntington, West Virginia, his M.A. in Interpersonal Communication from Ohio University in Athens, Ohio and his Ph.D. in Communication from the University of Florida in Gainesville.