To help educate & enlighten the auto enthusiast to the virtues of DIY Honda ECU
tuning by providing extremely affordable parts and services to anyone who wishes
to learn and become a part of this community. To give back to the community
leaders that have developed the free editors and tools that make it cheap and
easy for us to modify our passion from the profits that I make. To get this
message out to as many people as possible with help from those that have learned
from me.

Please call first if you intend to stop in to our shop, we are not a normal
retail operation so advanced notice is apprecitated and may save you a trip
if we do not have something in stock that you need.

Phone lines are generally open from 10am - 5pm (EST) and are manned as much
as possible. As of late, it has been increasingly hard to return every single
phone call. If you have tech support questions, check our

TECH CENTERfirst and
then please use EMAIL only!
Phone tech support can be setup by special appointment if necessary.

Please use the phone lines for help with placing your order via the website (sorry, no phone orders), commercial/wholesale accounts and stock status inquiries only.
As much as we would like to answer every question you might have over the
phone, this is a very inefficient way to educate our customers and process orders.
Email is the best solution if you need support or have just general questions
about the products and services we offer here.

Our preferred method of shipping is using USPS (United States
Postal Service) or UPS (United Parcel Service) to ship all orders, but special arrangements may
be able to be made in certain circumstances. We try our hardest to keep shipping
costs down in order to pass that on to the customer. That means insurance
is not added into the price of any USPS shipment unless it is requested.
We have recently added the ability to directly choose USPS Shipping Insurance when
checking out. If you fail to add insurance to your order, there will be no additional insurance added other than the included
insurance that USPS adds automatically in their pricing.
UPS shipments get the default maximum of $100 automatically. This includes shipments
within the US and outside to international clients. To add Signature Required Service, add

shipping insurance / signature required
and specify within the order details (COMMENTS) by adding the $2.50 fee with you order.
You can add insurance for UPS Packages over $100 in value by adding to you cart from our
PRODUCTS section or by clicking on the link above.

We prefer to ship ALL, international orders via Express or Priority
Mail. We discontinued the use of Air Mail as it offers no tracking whatsoever
and customers were not willing to take this risk.
Insurance for international orders will be included up to $60.00 on
Priority Mail and $100.00 on Express Mail orders. Please be aware, that we
can not insure a package for more than its declared customs value. Please do not
ask us to value a package for a lower dollar amount but assume we will insure it
for the FULL value you paid if insurance was added to your order. If you add insurance
to your order, the value on the customs form will be for the FULL VALUE of the items
you are ordering. If you are from Canada and choose UPS STANDARD, please make sure you understand how UPS works in your country and any fees they may collect before placing your order online.
We have no control over these situation and receive complaints on occasion about small packages being shipped via UPS Standard to Canada.
We will work with ALL customers who have shipping issues, working with both you
and the carrier of the shipment if it is within our power. Please be reasonable
and understanding...we refuse to work with irrational people in these situations.
Ultimately the responsibility of the package will lie on you however and the
carrier you ask us to ship with. Please understand we will do everything we can to help,
but once the package leaves our hands, we accept no responsibility for what
happens to the package on its way to you. Furthermore, any packages that are
tracked and show as DELIVERED in the system will assume to have been delivered.
If you have a discrepency with this information, you MUST take it up with the
carrier yourself and you must do it IMMEDIATELY.
If you wish to have ADULT SIGNATURE Confirmed options added to your order,
please let us know before ordering!

Your address must be CONFIRMED through our processor, if you do not have a
confirmed Paypal account or do not confirm your shipping/billing address,
we reserve the right to hold your order for as long as possible to confirm the
address details and to make sure that the order is not fradulent in any way
possible. All confirmed orders will be processed and shipped ahead of any
unconfirmed orders.

If there are any questions about these policies, please contact me before
ordering. USPS has had a VERY good track record of delivering all uninsured
and non-trackable packages for me in the last 10 years. I will continue to do
whatever is in my power to keep the interests of my customers a top priority
and am willing to work with anyone who agrees to these terms to the best of
my abilities.

RETURN/CANCELLATION POLICIES:

Updated 12/6/12

This policy deals with the return of unused goods for a refund and differs from our policy on warranty returns.
Please see our “Warranty Claims” section for more details on that policy.

Xenocron Tuning Solutions Inc. (referred to hereafter as “Xenocron”) will accept returns from the original
purchaser on all unused tangible items (ie: no basemap files, software licences, etc) within 30 days of the initial purchase date.
All items must be in new condition with all original, unopened packaging. We reserve the right to deny a refund or
charge a restocking fee if the items are not in new condition. Under no circumstances will Xenocron pay for any
shipping fees in the event of a product’s return. Refunds will only be made in the same form that the original
payment was made unless a store credit is requested. In addition, only the account originally used will be credited
(we will not send a refund to any other account or credit card other than the one initially used). No points used
in the original transaction will be returned, and any points accrued during the purchase will be removed from the account.
Any costs we incur to return a product will be passed on to you before apply the refund to your payment method.

Refunds are offered as follows:

Returns received back to Xenocron within 14 days of initial purchase will be eligible for a full refund less shipping costs.

Returns received back to Xenocron within 15-30 days will be eligible for a full refund (less shipping costs) in the form of points to be used towards a future purchase on our site, or be subject to a 10% restocking fee if the refund is made via any other payment method.

The following must be done before sending in your items for return or processing delays may occur:

You must contact us before sending in any items for return

You must get an RMA or fill out the Return Form and include it in the package that you send to us

PRODUCT WARRANTY:

This policy is in regard to items that have been used and are found to be defective or new items that are DOA.
Damage as a result of shipping or misuse is not covered by this policy.
If your item was damaged in shipping please contact us immediately and save all packaging.
Only the original purchaser can make a warranty claim.
Xenocron will not be liable for shipping charges incurred during the warranty process other than those for returning Xenocron branded
items back to the customer in the event of a successful warranty claim.
In the event that a warranty claim is denied or an item is found to not be defective, no shipping charges will be paid by Xenocron.
ALL WARRANTY DECISIONS ARE MADE AT THE SOLE DISCRETION OF THE MANUFACTURER.
Xenocron will not warranty a product or any charges if the manufacturer denies a warranty claim.
Return shipping charges will not be covered if the original customer is international.