TERMS AND CONDITIONS

Ordering/Payment Details

You can place an order online with Twisted Beak using the following cards:VisaMasterCardDeltaMaestro

American Express

SwitchVisa ElectronSolo

You can also pay using a PayPal account.

If you experience any problems with the payment screens, then please contact us at Please note that we do not store your card details on our systems. Your Credit/Debit card will be charged within 24 hours by PayPal, the UK and Ireland’s leading secure payment service provider.

Delivery Information

We deliver worldwide and delivery is free worldwide.

UK Orders

All UK orders are dispatched first class delivery via the Royal Mail, but please allow 7-10 working days for the processing of your order. However, typically your order will take anywhere between 1-4 working days to be delivered. A proof of postage certificate is obtained with each order so all packages are insured. Please email us if you have any problems with your delivery quoting your Twisted Beak order reference number at: and we will track down your order.

EU and Rest Of World Orders

All EU and Rest Of World orders are sent via the Royal Mail International service. This service can take anywhere between 5-25 working days for your order to be delivered. Please also allow 7-10 working days for the processing of your order. A proof of postage certificate is obtained with each order so all packages are insured. Please email us if you have any problems with your delivery quoting your Twisted Beak order reference number at: : and we will track down your order.

Returns

We offer a full refund on all online purchases within 14 days of the shipping date as long as the item is returned unused, in the original packaging and in a re-saleable condition. Please contact the Customer Care department quoting your Twisted Beak order reference number at: and request a returns form, which will be sent to you via email. The returns form is simple to complete, just select the reason for return and whether an exchange or a refund is required. If you require an exchange please state the product, colour, and size. Please remember to quote your Twisted Beak order reference number on the returns form to avoid any delay in the processing of your return. Please also make sure you send the parcel back to us via a secure and traceable method, as the goods remain your responsibility until received at our warehouse. Please note that if returning non-faulty goods the postage cost is your responsibility and we will not refund your postage costs. We will send you an email confirmation when we have received your return. If the item you have received is faulty/damaged please email us at: and notify us the nature of the fault and return the item back to us within 14 days.

The address for all returns is:

Refunds will be made to the card used, or PayPal account for the original transaction as long as the items returned have met our quality checking procedures. You will receive an email confirming the refund to the card or PayPal account. Please allow 5-7 working days for the refund to be credited to the account depending on the card issuer. In the case of an exchange, please allow 7-10 working days to receive your exchange.

Privacy Policy

Twisted Beak Limited is fully committed to protecting your privacy. All information collected on our website will only be used to fulfil orders and provide you with a more personalised shopping experience.When you use our website and/or purchase products from us you may provide us with personal information about yourself, such as your name, address, telephone numbers and email address. We are committed to protecting your privacy, and will only use your personal information in accordance with the Data Protection Act 1998. You are entitled to ask for a copy of your personal information at any time by writing to us at the address on the “Contact Us” page. We may charge you a small fee for this. You are entitled to ask us to correct or update your personal information in accordance with the Data Protection Act 1998. We will use your personal information to process your order, deal with your queries and for the purposes of record keeping. You consent to such use. Please note that many parts of the service provided on this website are provided by third-party service providers and not by us. You consent to us transferring your personal information to such third-party service providers for the purposes of processing your order, dealing with your queries and for the purposes of record keeping.

Marketing Communications

If you opt to receive offers by email, then we will automatically alert you to our latest offers and promotions, including any new products which might be of interest to you. You are able to "e;opt out"e; at any time if you do not wish to be contacted by indicating this when submitting forms on the website or by writing to us or emailing us at any time at the “Contact Us” addresses.

Website Registration

Registered users can take full advantage of our website and use all the features offered. However, it is not a necessity to register to browse the site.

Cookies

We use cookies to gather information on our website usage. Please note that this information does not include any personal or financial data.A cookie is not harmful to your computer; it is simply a small data file that websites store on your computer’s hard drive. They can contain information such as the website pages you have visited and your user ID.If you do not want your visit to our website to be tracked by our cookies, you can set your internet browser and/or firewall to disable them. However, by doing this you may also lose some of the functions available on the website. Please refer to your internet browser help file to see how to disable cookies on your computer.

Security

Our website has security measures in place to prevent the loss, misuse and alteration of information under our control such as passwords and firewalls. We are unable however, to guarantee that these measures are, or will remain, adequate. We always take data security very seriously and will use all possible means to protect the integrity of the information you provide.

General

We reserve the right to change these terms of use and privacy policy at any time without prior notice to you, so you should check these terms each time you use our website.

Even though any contract between you and us relating to your use of our website is concluded over the internet, you and we agree it has been concluded in England in writing. Any such contract is governed by English Law and, except as provided below, you and we each hereby accept the exclusive jurisdiction of the English courts. If you are a consumer and live in another part of the UK (i.e. Scotland or Northern Ireland) your local laws and courts may have jurisdiction. Except in the case of our fraud, personal injury or death caused by our negligence, we exclude any and all liability you may suffer or incur in connection with your use of this website, whether or not it was a foreseeable consequence of our breach, negligence or other default.