Australian Telecom Industry News

Voxcom has been named by Business Review Weekly (BRW) magazine as one of Australia’s fastest growing companies.

The BRW Fast 100 list ranks Australia’s fastest growing, public and private, small and medium businesses. The quality of the BRW Fast 100 2011 was as high as ever, as businesses and entrepreneurs from all of Australia’s major vertical industries presented the solid business practices required to deliver significant growth in a downturn.

Voxcom attributes it’s success to three primary factors:

Legendary customer service that is fast, friendly and local (based 100% in Melbourne, Australia)

A national private network which delivers all of the benefits and cost savings of voice over IP (VoIP) without the downsides

A value proposition which delivers guaranteed cost savings to our customers while being true to our values.

Voxcom continues to set itself apart from the large carriers by offering Australian businesses a solution based approach to their telecommunications needs rather than a “cookie cutter” product based approach.

As the large carriers continue to outsource their customer service offshore, Voxcom is committed to supporting the local economy and providing customers with a local service experience.

Several news sources are reporting that Telstra are moving up to 300 jobs to India. Earlier this year its new chief executive David Thodey wouldn’t rule out some call centre jobs going offshore as the telco looked to cut costs.

Optus CEO Paul O’Sullivan has suggested splitting up the NBN into geographical regions to level the playing field. This is similar to what the US Government did in the mid ‘70s to break up the monopoly telco AT&T into “baby Bells” (smaller regional phone companies) to increase competition.

The wisdom of creating a new government owned monopoly telco is questioned by many in the industry. The fear is that competition could suffer as Telstra’s $11 billion deal with NBN Co would give it a huge advantage in buying market share as customers move to the NBN.

If Telstra is given an advantage in the new NBN world, it could severely impair competition for many years to come. This is an even greater risk with the NBN as it is expected services delivered via the NBN such as TV, broadband, voice and cloud services will be much more sticky than they are today where it is relatively easy to change providers.

Mike Quigley (NBN Co CEO) and Mike Kaiser (Principal of Government Relations and External Affairs) recently presented an update on the NBN rollout at the Communications Alliance Broadband and Beyond conference.

While most of the competitive phone companies charge for calls in 1 second increments instead of 30 seconds, as is common by most of the large phone companies, Telstra has shocked the industry by going back the other way.

So a 5 second call that goes to voicemail will be billed for 60 seconds.

While consumers rightly feel ripped off, it is understandable from Telstra’s perspective. What can they do to report increased revenue numbers when their market share keeps going down? Raise prices of course!

Queensland Flood Disaster
This post is for businesses is affected by recent flood events. In response to the unprecedented flood disaster in QLD, Voxcom is making the following rapid response services available to all affected businesses:

Emergency Voicemail-to-Email
This service can instantly free up your mobile phone from redirected business calls and can send callers to a pre-recorded voice message followed by voicemail.

Voicemail messages are delivered to your specified email address as .WAV attachments. This will allow your business to keep lines of communications open and allow you to respond to customer voicemail in a systematic manner. This is quick and easy to implement and will have your business telecommunications functioning again within minutes.

Emergency Fax-to-Email
Similar to the above, this solution allows you to keep receiving all inbound fax messages and have them redirected to your email address as .PDF attachments. Faxes can also be sent directly from your email account.

Emergency Conference Calling Service
This service allows you to quickly establish a conferencing service without the need for prior booking. Our service can handle up to 200 conference participants at a time, can be setup in minutes and available for use immediately. We have in-dial numbers in every major capital city including Brisbane and Gold Coast.

To arrange any of the above please call our customer care team on 1800 869 266

Voxcom will prioritise the installation and replacement of PBX phone system equipment to businesses in Brisbane QLD flood affected areas. If you are a business that has been affected by the recent flooding crisis and need your phone system repaired or replaced, please contact our customer care team on 1800 869 266.

We have PABX and IP PBX hardware spares in stock. QLD flood affected businesses will receive priority as spares are in limited supply. Currently we have spares on hand for the following phone system vendors:

Cisco

Avaya

Epygi

Zultys

Digium / Asterisk

We are also able to get Alcatel, LG Aria, Commander and Nortel spares on short notice.