We all love a great customer service story. Learn from iconic brands from around the world as we share some of the best customer service stories that demonstrate truly remarkable customer experiences that go above and beyond the call of duty. LEGO – Awesome Customer Service in Action Seven year old, Luka Apps, loves LEGO […]

The amount of tools out there for collaborating with a team is seemingly endless. Email just doesn’t cut it any more. With that in mind, we’ve collected ten team collaboration tools that can work separately or together to make your team communicate better, collaborate more effectively, and get more done. For creative teams: If your […]

Here at Helloify, we know how important live chat is, especially when dealing with millennials.

That’s why it was great to see the research company Software Advice produce this report which found 63% of millennials preferred to have their basic customer support questions answered via live chat over traditional channels.

Whenever possible, it’s best to make your business decisions off of data. There’s plenty of “wisdom” floating around about customer service, but just because something is said over and over again doesn’t make it true. So what does the data say about customer service, and how to do it better?

Gold Coast, AUS: Today Helloify Pty Ltd, an Australian startup, released their multi-platform business messaging app in public beta. Founded by Australian entrepreneurs Luke Ronalds and Dan Norris, Helloify combines the best of live chat and team chat software into a unique messaging experience.