Wolters Kluwer Jobs

To reduce the variability that stands in the way of effective care, Wolters Kluwer Health solutions deliver clarity when and where it matters most. Our trusted medical evidence and technology solutions engage clinicians, patients, students, researchers, and the next generation of healthcare providers to drive more effective decisions and consistent outcomes across the continuum of care. Our proven solutions include learning and research, advanced clinical decision support, patient engagement, surveillance solutions and more. Learn more at www.wolterskluwer.com/health.

OVERVIEW

The Customer Success -- Consultant will be responsible for providing excellent and timely technical services to customers and sales managers based in the United States, Canada and possibly Latin America. This will include providing high-level technical pre- and post-sales assistance, product demonstrating and occasional training. In close cooperation with the Sales Directors and Sales Managers, the Customer Success -- Consultant assists in regional account planning and is assigned to technical projects and responsibilities with the goal of meeting the sales objectives of the region.

Location: Preference for candidates to be near to a Wolters Kluwer Health office; however, remote candidates will also be considered.

ESSENTIAL DUTIES & RESPONSIBILITIES

Aid in the creation of demonstration resources for software products and client-focused services

Provide occasional product training for customers

Assist in product training and orientation for new Sales staff

As a member of project teams, assist in the completion of tender/contract bid (RFP) documentation

Manage relationships with 3rd party and partner technicians as applicable

Articulate, well presented and comfortable in front of customers, peers and executive teams

Ability to foster a positive environment

Strong analytical skills

Flexible and supportive approach to teamwork

Knowledge of medical software technology/information

Professional experience in an STM Publishing company

Travel: Up to 40%

ABOUT WOLTERS KLUWER

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.