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My friend and I stayed here last week. We got a deluxe room and were told that there would be a pullout couch along with 1 queen bed. When we got there, there was no pull out couch, just a couple of arm chairs. We asked the front desk if we could get another room....they could not accommodate. We then...

What really made our stay memorable was the first-rate service we received from every staff member we encountered, from the front desk to the cleaning staff. All were friendly, helpful, and good-humoured. Whatever the hotel pays them, they probably deserve raises!

My wife and I stayed here in August for two nights as a mini get away for our aniversary. The hotel itself is located. Just off of Young St within walking distance to many attractions such as St Lawrence market the waterfront and world class sporting venues and the CN tower. Young St also has its own mix of shops...

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Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you for taking the time to write a review and for your feedback!
I am pleased to hear that you enjoyed our great location, and spacious suites. I will pass your praise of our bell staff to them. The team at the Cosmo take great pride in the service they provide to our guests.
We look forward to welcoming...

I was here a month ago and it was ok. The room was clean and the people at reception were nice and helpful. This time I'm pretty turned off. Those people weren't there anymore. This was a business trip and I brought my husband. It started with my late checkin. I contacted the hotel ahead of time, like I did...

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Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review, 24 Nov 2016
Thank you for your honest feedback for your most recent visit with us.
Please accept my sincere apologies. I am extremely disappointed that we were unable to exceed your expectations on this stay. Please rest assured that we are reviewing your concerns with service to...

The staff at the hotel are very nice and helpful, they just dont say no to anything, all our5 silly request were answered promptly, the location and mix of facilities are good, food at Wildfire was great, cant wait to go back :)

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Thank mmathew2016

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you so much for your review!
I am pleased to hear that you enjoyed your stay with us and had the opportunity to also enjoy a meal at Wildfire.
We look forward to welcoming you back in the near future!

I stayed in a Tranquility Suite1 Bdr-Premium which was quite nice. The kitchen didn't have a ton of stuff in it, but I could call down to get more things to do cooking. The bed was comfortable enough, but not what I would consider super comfortable. The low points of my stay involved the sloppy housekeeping (rooms and corridors) and...

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Thank David W

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you for the review and your feedback.
I have reviewed your review with our team so that we can better service our guests. Please rest assured that we strive to provide outstanding guest service and clean, comfortable accommodation.
We hope to see you again in the near future!

Stayed here for three nights, the room comes with a kitchenette, which was great. Room was very spacious and clean - you can tell its dated but maintained well.
Excellent location for walking to sightseeing, and easy access to transportation as well.

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Thank Maria M

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you for the review!
I am pleased you enjoyed your stay with us! Our guest enjoy our central location and spacious suites.
We look forward to seeing you again in the near future!

To put it briefly, it was the worse hotel we have ever stayed in and we have stayed in hotels in more than 30 countries. I would recommend to not check in there even if you have to sleep on the street as street would be much better than this place. I'm have sent an email to Gina and still...

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1Thank Aamna Z

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you for your honest feedback for your most recent visit with us.
Please accept my sincere apologies. I am extremely disappointed that we were unable to exceed your expectations on this stay and for lapse in service you described. Please rest assured that we are reviewing your concerns with service to the team. Our goal is never to accuse...

I had the worst hotel experience of my life when I arrived at the Cosmopolitan after 9 on a Thursday night to find my reservation cancelled. Despite my confirmation saying that check-in was between 3-midnight, my reservation was cancelled when I did not show up before 6 p.m. I had booked with expedia and it seems as if the credit...

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Thank Tracy I

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you for your review and feedback.
I am sorry to learn about the old credit card used to guarantee your room with us. A valid credit card is a requirement for a room guarantee or "hold" and should one not be provided, we release the guest room at 6pm. This is a standard practise in the hotel industry.
As...

I have stayed here several times and am always happy to return. It is located near the Eatons Centre and many other attractions. You certainly can't beat the view and the price! The rooms are spacious and modern and I am able to move around in my wheelchair pretty easily.

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Thank jazzycarolanne

Brenda C, General Manager at Executive Hotel Cosmopolitan, responded to this review

Thank you for your feedback and review of our stay with us.
We are so glad to know we exceeded your expectations and the trip was well worth it. We know that our property is a hidden gem with spacious rooms and fantastic associates who care about our guests and appreciate your patronage and word of mouth on all that...

Staying in Downtown

Neighbourhood Profile

Downtown

At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.

An urban oasis in the heart of Toronto's financial district, the Cosmopolitan Toronto Hotel & Spa is a leader in the newest trend in lifestyle hotels and is recognized for its exceptional design concept, service and ambiance. A stay at the Cosmopolitan is the ultimate in intimate, modern comfort. With only 5 suites per floor, the amenities are generous and include windows & balconies that open to spectacular views of the city and Lake Ontario, hardwood floors, full kitchens, washer/dryers, 32 inch flat screen televisions....more less

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Also Known As:

Cosmopolitan Toronto Hotel

Hotel Style:

#22 Spa Hotel in Toronto

#35 Luxury Hotel in Toronto

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