How to upgrade firmware On sprocket 200 when I can’t connect via Bluetooth

‎12-15-201909:33 AM

Product: Sprocket 200

Operating System: iOS

How can I upgrade the firmware on my sprocket 200 if I can’t connect to it via Bluetooth? I have used it in the past, but not recently. It has been charging all afternoon. I can’t find it in available devices in any of my devices, I tried three different ones. I've read all the previous similar entries but they all say to update the firmware, but if I can’t find it in my Bluetooth devices, how can I do this?

How to upgrade firmware On sprocket 200 when I can’t connect via Bluetooth

Make sure your mobile device is connected to the Internet and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.

How to upgrade firmware On sprocket 200 when I can’t connect via Bluetooth

‎12-22-201908:34 AM

Please anyone, can you help and provide the answer - is it possible (how?) to upgrade the Sprocket 200 FIRMWARE WHEN THE SPROCKET CANNOT BE CONNECTED TO THE APP (something is not working with Sprocket’s bluetooth connection and it is not discovered by phone phone and ipad when I try to search for BT devices - Sprocket does not appear on the list)? The answer suggesting to upgrade the firmware via the Sprocket App does not help because I can in no way connect my Sprocket to the app.

I second the original question - is it possible to upgrade Sprocket firmware via a USB connection to a PC? Where to find firmware file(s)?

How to upgrade firmware On sprocket 200 when I can’t connect via Bluetooth

‎12-28-201906:51 AM

Dear @The_Fossette,

Thank you for replying my question. However, I have mentioned that my problem with my HP Sprocket printer is that is stopped connecting to the App. Something is wrong with its BT connection, but I don’t know if it is a software or a hardware problem. I have reset the printer and also factory-reset it numerous times, but nothing has changed. Neither my tablet nor my phone sees the Sprocket in the device list when I try to search it (it is on and otherwise behaving normally, incl. it calibrates a new pack of printing paper and all the indicator lights work fine). But the BT seems not to work. And to update the firmware via the App I need the Sprocket to be connected via BT. But the BT not working on my Sprocket is the actual problem. So I am looking for a way to update the firmware via USB. If that is impossible or if it does not help I will need to bring it to an authorized warranty repair. Maybe you can advice me what the procedure for that is? I have my Sprocket registered on the HP site, its warranty period has not yet ended, though I am not sure if I can still find its purchase documents. How can I bring it to warranty repair (if that is the only option I am left with)?

How to upgrade firmware On sprocket 200 when I can’t connect via Bluetooth

‎02-11-202002:01 PM

Hi, I tried to use my sprocket again. After a week of power cycling phone and sprocket, resetting to factory defaults, deleting sprocket app and reinstalling I still can’t get the sprocket to connect to my phone.

It doesn’t appear in the Bluetooth list of 5 different devices of varying ages, two of which it has previously worked with. When I last checked in December it didn’t need a firmware update. Now I can’t talk to it at all. If it doesn’t appear in my Bluetooth devices, I can’t connect to it and update firmware. All previous messages/posts don’t address this aspect.

Considering it was a gift Christmas 2018 and I’ve used it maybe 5 times, this is really disappointing to experience. It’s also obvious to me that there is some sort of known issue with the Bluetooth chip as it’s so temperamental.

what can I do to get it working again? Right now all I can think of is to warn all my friends, acquaintances and colleagues to never buy one of these as they are a waste of money because they don’t work.