Client Review

I had my account for more than 2 years and today I had to close it because the staff was not able at 5:50 p.m. to help me out with a deposit. Finally an unprofessional lady (Dayana) with NO CUSTOMERS SERVICES at all was "trying" to take care of my deposit with her mad face because one of the staff asked her to do it; she answered him with a “thank you” with a mad voice. The staff needs to know that if they close at 6:00 p.m. they need to be prepared to receive customers at 5:59 p.m. (The doors were open). I will NOT recommend this branch to anyone else. I hope the person who is in charge to give this message take her to customers services classes because she won’t be worth it for the branch.

Needs to get with the timesOverall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby vhcrna, Dec. 10, 2014

Left Wells Fargo to switch to Fulton Bank. Very disappointed. Many features for ATM and online banking that I was used to was not offered through Fulton. Spoke with manager Terry and he had me fill out a form requesting these updates. Said he would pass it on & someone would call me. No one ever called. I called him about 2 wks. later & he was surprised no one called me and assured someone would call. No one has called. When using ATM, accts. are only named checking and savings and I don't know which account is which. Wells Fargo let me nickname my accts. so I knew exactly which account I was accessing. Can't put a memo on your transfers on the mobile app. Wells Fargo had a space for a memo so I could write what the transfer was for. Very convenient when you're making regular transfers. Went to transfer money from joint savings to my husbands money market acct. I did not know the acct. number, just that it was a money market acct. the tellers couldn't tell which was his money mrkt. acct. it was quite the to-do. Later, when three tellers finally figured it out, they said I had the wrong number, yet the last 4 numbers of the acct. I had was the same 4 numbers of that acct. ?!? They need to get up to speed with technology. Oh and you can't deposit checks without an envelope in their ATMs... Come ON people...what are we waiting for? Fulton Bank is back in the dark ages. I wished I would have checked these things before I switched all our automatic bill pays. I am looking for another bank (not Wells Fargo) that can offer me similar things that WF has. Ane at least I know what research to do before just automatically switching. Good luck, but I am VERY disappointed with what they have and with their customer service.