Hey Simon, we’re really sorry to hear about your issues with activating the HEXA. We’ve looked into the issue and it may be due to the App version. Just in case, we recommend you re-download the APK in our website (https://www.vincross.com/hexa, Get to know HEXA -> MIND part) and reinstall the App. Then make sure the HEXA App has the permission of data storage, which would be configured in the OS settings. Next, open the App, login and follow the activation procedure, I believe you wouldn’t miss it.

Hi Simon, we’ve tried to get to your situation at our test-phone but it didn’t recur. We’re going to check it more widely so we need you help here. We need to know your smartphone model so that we could test by ourselves. In addition, it would be better to describe the wireless network you were connecting to in details. (e.g. Location, with or without VPN, WAP and so on) We don’t exclude the possibility of that the exception was due to network configuration. Our developer team will start working on this very soon if it was verified to be a bug. Then hopefully it will be fixed in the next release.

I understand that in this situation you won’t be able to activate the HEXA. But before activation, there is no path accessing to the HEXA. For now, maybe you could try to activate the HEXA by an iOS device? Once complete activation, you could connect to HEXA by SSH (Open Developer mode in HEXA -> Settings) as well as set about Skills via MIND CLI.

Looking forward to your updates and thank you for your patience and understanding!

We need to know your smartphone model so that we could test by ourselves.
I am using a Samsung Galaxy 5 active.

I tried to connect to my home router. It has 2.4Gz and 5G connection
rates. I tried turning off the 5G wireless, turned off all wireless
equipment except for my phone, and removed the 2.4Gz password so it
was fully open to connect to. What is interesting is I cannot see the
hexa connecting to the router itself, if it is supposed to do that.

I also downloaded and installed the MIND SDK on linux and had no luck
scanning for the bot.

Kindly note that you should successfully activate the HEXA for the command “mind scan” to take effect.

In another word, HEXA need to be endowed with an available Wi-Fi SSID and password to access to the Internet. With that process, authentication could be accomplished via our remote services. You will become the owner of your HEXA, further operations (e.g. MIND CLI, developer mode and so on) would be able to conduct after login with the owner’s account information.