Expense Optimization

Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. Read more...

Let experts help you define your TEM Strategies

The pressure on organizations to better manage their telecom environment has only increased during recent years.

Telecom expenses typically rank in the top 5 among enterprise business expenses.

According to industry analysts Aberdeen Group, an average of 7 to 12% of telecom service charges are in error. Gartner has similar findings, stating that companies forfeit 10% or more by not auditing telecom invoices.

Large enterprises receive thousands of telecom invoices per year from ever more telecom suppliers. As demand for mobile services increases, the pressure also increases to contain mobile expenses. Analysts predict an increase in overall telecom expenses in organizations of 20% by 2012.

Gartner reports that through 2014 the vast majority - more than 80% - of corporations will spend at least 15% more than they should on mobile expenses during that time.

So you need a TEM Solution to tackle these risks and problems. But there are a lot of priorities to be set and decisions to be made on what type of TEM solution are right for your organization and how a roll-out should be planned for:

What are your business goals? Are saving expenses the first priority, or managing the telecom environment and inventory, or streamlining the procure-to-pay process or organizing software management and security for your Smartphones?

Is your organization ready to initiate a TEM project?

What kind of architecture is right for you: acquiring a system and software or outsourcing?

What are the technologies, aligned with your overall ICT strategy you want your TEM system to support?

What Professional Services will help you realize your objectives?

Who need to be the users for maximum efficiency? Is it ICT/Telecom, Procurement, Finance, HR or even all employees?

What change management to processes need to be planned for?

Geographic implications and management support and sponsorship issues.

...

TEMStrategy Services help you to assess your TEM goals and objectives, documents your TEM strategic requirements, provides in advice on which architecture, technologies, functional requirements, service approach and operational processes are right for your organization. TEMStrategy services substantially reduce the time to define the roadmap to an organization’s TEM project. And with a clear understanding of discovered needs, you will be able to start on shorter notice and realize the expense reductions and process improvements earlier.

The results of a TEMStrategy assignment are clear and well documented recommendations and rationale to meet your TEM goals and objectives. You also will find out which TEM processes and tasks should remain internal to your organization and which ones should rather be outsourced, based on your organizational structure, ICT and BPO strategy, timeframe, available resources, and competencies.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes. TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.