Bus drivers may (and most likely will) collect people on the road, but usually it is not a problem since you already have a seat and bus stops take only 1-2 minutes.

Please come to departure site at least 30 minutes before departure.

For van the free luggage allowance is 1 item per person. Please buy an extra seat if you travel by van and have big luggage.

For bus the free luggage allowance around 20 KG for loading into the coach + hand baggage.

Please be aware that the provided arrival time can easily change +/- 1.5 hrs or even more, arrival time can vary due to trip length.

Bus drivers may (and most likely will) collect people on the road, but usually it is not a problem since you already have a seat and bus stops take only 1-2 minutes.
Please note that the trip from Surat Thani Airport, Train station and Town to the pier may take up to 1.5 hours. You might want to visit a restroom before you depart. Standard buses might pick up and drop off a lot of people on the way. You can expect a delayed arrival time.

Cheap, Fast, Good - but you can usually pick only two of them!Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

RafalMay 24, 2019

bus Standard AC, Phantip 1970

★★★★★

Great service

JohannaMay 22, 2019

bus Standard AC, Phantip 1970

★★★★★

Perfect!

SaiMay 12, 2019

bus Standard AC, Phantip 1970

★★★★★

Very well coordinated

ChongMay 12, 2019

bus Standard AC, Phantip 1970

★★☆☆☆

Very inconvenience .
When I check out from hotel still need take 1 transport go to office take the ferry ticket.
And the officer ask me walk over to counter ferry for boarding , the way very far and I carrier 2 big lagge.
I hope management can do some difference.

AronMay 7, 2019

bus Standard AC, Phantip 1970

★★★★★

Great. Everything was on time, and the directions were clear. No problems whatsoever. Had to a little bit guess where the bus was after the ferry, but when I asked they confirmed everything for me (the signs were wrong, but the people directing me were correct.)

MartaMay 5, 2019

bus Standard AC, Phantip 1970

★★★★★

Positive experience. Just let yourself be guided by the organization, they seem to have everything under control. Somehow they pick you up and take you where you need to go. Thank you

AyonMay 4, 2019

bus Standard AC, Phantip 1970

★★★★☆

It was a comfortable trip. The pickup was very timely and loved the timeliness

MartijnMay 4, 2019

bus Standard AC, Phantip 1970

★★★★★

JennyMay 2, 2019

bus Standard AC, Phantip 1970

★★★★★

ChristopherMay 2, 2019

bus Standard AC, Phantip 1970

★★★★★

Everything was explained to us from start to finish. We were greeted with a smile with quality service.

RyanApr 27, 2019

bus Standard AC, Phantip 1970

★★★★★

SamuelApr 26, 2019

bus Standard AC, Phantip 1970

★★★★☆

ChristianeMar 31, 2019

bus Standard AC, Phantip 1970

★★★★★

AdamMar 30, 2019

bus Standard AC, Phantip 1970

★★★★☆

it's hard to find an office phantip in Na Thon Ko Samui

RedzhebMar 30, 2019

bus Standard AC, Phantip 1970

★★★★☆

MartinMar 25, 2019

bus Standard AC, Phantip 1970

★★★★★

MelineMar 16, 2019

bus Standard AC, Phantip 1970

★★★★★

IanMar 8, 2019

bus Standard AC, Phantip 1970

★★★★★

Great. Easy communication

AntonMar 6, 2019

bus Standard AC, Phantip 1970

★★★★★

ChristopheMar 4, 2019

bus Standard AC, Phantip 1970

★★☆☆☆

Difficulties to find the agency in surat thani.
Cannot find the bus as well. We (not really clear to find the bus from the pier to airport).
Otherwise, all good

RobertFeb 25, 2019

bus Standard AC, Phantip 1970

★★★★☆

LauraFeb 16, 2019

bus Standard AC, Phantip 1970

★★★★★

BogdanFeb 15, 2019

bus Standard AC, Phantip 1970

★★☆☆☆

We had an online booking and when we arrived to the pier we find out that we can't check in there...so we had to go to the agent's company office with all our luggage, which was about 750m away, and then all the way back to the pier... It would be helpful to inform people on the e-ticket about the place of check in. Other than that, rest of the journey was fine, we got to the airport on time.

KukaszFeb 12, 2019

bus Standard AC, Phantip 1970

★★★★☆

Could be more informations/details about trip. Ferry-suratthani driver was insane.. do much speed...

The journey ended on time, but the information about the transports to take was unclear: nobody to explain why we had to get off at Nathon bus station, and why we had to take a bus with destination Phuket, and why at Donsak our luggage was dropped off from bus (we had to move it to another bus). Please write on the ticket the instructions about the transports to be taken.

MatiasAug 30, 2018

bus Standard AC, Phantip 1970

★★★★★

WinstonAug 28, 2018

bus Standard AC, Phantip 1970

★★★★★

Very fast service, arrived at hotel at the time they gave, very smooth ferry ride, and fast shuttle to the train station. Most of all, we got everywhere safely.

GiuliaAug 24, 2018

bus Standard AC, Phantip 1970

★★☆☆☆

Timetable was respected, but just a lot of confusion because we left our stuff on a bus before taking the ferry, but once arrived on the other side they told us that our bus to the airport was a different one ...so we had to pick up our luggage by ourselves ... I think it can be easier to print out some paper to show where people need to go and what they have to do instead of screaming with a lot of confusion

Pierre-antoineAug 24, 2018

bus Standard AC, Phantip 1970

★★★☆☆

Overall experience was ok, scheduled times respected. But:
1. The pick-up time could be more precise (we had to wait 30min)
2. The driver of the pick-up company was really driving like nut! He almost hit a motorbike on the way to the peer. And there were no rush at all as then we had to wait at a bus station for another transfer during more than 30min.
3. We don't understand the point to bring us to a bus station, put our luggage in a bus, go to the peer by bus (5min) and just after crossing the sea, change bus and remove our luggage one more time! We read several comments about robbed stuff on the bus during the boat transfer and that would explain all this apparently useless transfers...

FernandoAug 22, 2018

bus Standard AC, Phantip 1970

★★★☆☆

The map provided by 12GO is wrong! It showed Na Thong Pier as the place to go for check-in. The address, however, says Na Thong Ko Samui Station, which turns out to be 2km away from the pier. We went straight to the pier just to be told we had to go to the bus station, which cost an extra 100BHT. From there everything was fine.

MargalidaAug 22, 2018

bus Standard AC, Phantip 1970

★★★★☆

We had to wait a little bit for the bus from the pier to Surat Thani Town, but anyway good service and not too much waiting.

MarvinAug 19, 2018

bus Standard AC, Phantip 1970

★★★★☆

we arrived perfectly on time, everything was well organised. we didn't have to worry about missing our flight. The only negative aspect was the unfriendliness of the staff, very commanding and pushy. instead of explaining the course of action to the passengers, we were all hearded around like animals. please work on this if you want better reviews in the future.

AsuAug 13, 2018

bus Standard AC, Phantip 1970

★★★★★

GaryaidenAug 8, 2018

bus Standard AC, Phantip 1970

★★★☆☆

Schedule on time, minibus hotel pickup driver going too fast on main road. All else ok, arrived URT airport on time. Average value for money

CathyAug 6, 2018

bus Standard AC, Phantip 1970

★★★☆☆

It wasn’t really clear where we had to go with our ticket, the hotel send us bases on the adres to the busstation but apperebtly we had to go straight to the pier. The ferry was very good, at the Donsak pier we got abusive information about our bus and we had to wait a long time

PatAug 1, 2018

bus Standard AC, Phantip 1970

★★★☆☆

TaJul 30, 2018

bus Standard AC, Phantip 1970

★★★★★

Even though the bus and ferry are quite old, they are still very clean and on time. They also have a guide to direct all of us. Staff at ticket office is very friendly and helpful.
Will definitely use their service again if we come back to Thailand.