Head Teller Development: Improving Teller Performance Webinar

Overview:The head teller is one of the most important supervisors in your credit union! A skilled head teller means greater productivity and greater profit. This session will teach head tellers how to bring out the best in their team and themselves – increasing professionalism and productivity and improving your bottom line!

You will receive two surveys to learn more about your team and the corporate culture of your credit union, as well as a personal development plan outline. In addition, you will receive a unique performance evaluation form that will help both the supervisor and team members develop their banking skills. This one-of-a-kind, credit-union-specific webinar will cover communication methods, motivation, service orientation, training, and performance feedback. It will be the best training your head teller receives this year!

HIGHLIGHTS

Develop the tools needed by your team

Training about products, regulations, credit union objectives

Productive staff meetings

Four basic principles of managing people and motivating them

Strong organizational skills improve everyone’s performance

Establishing a service culture

Developing your staff one-by-one by using a personal development plan

TAKE-AWAY TOOLKIT

Sample surveys to administer to identify specific needs of your staff and the branch

Personal development plan for your team members

Sample performance evaluation

Employee training log

Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?This informative session is designed for head tellers, however, branch staff will also benefit as it will open communication within the team, thus helping to determine what works best for your credit union.

ABOUT
THE PRESENTER – Ann Brode, Brode Consulting Services, Inc.Ann Brode began her career in 1973 and has continued
her service as a consultant to regional and community financial institutions
through a wide range of areas including strategic planning, lending, deposits,
marketing, training, compliance, and management.Ann is a well-respected presenter and has
spoken to audiences across the country for 25 years.She has presented sessions for numerous state
associations and has taught at the School
of Banking Administration
at the University
of Wisconsin as well as
many other state banking schools.Ann is
the author of The Bank Deposit
Documentation Manual for Front-Line Personnel, published by Bankers
Publishing Company, and is well represented in numerous industry publications.

Educational Investment:

Asset Size

Archive Only

Over $75 million

Regular Fee: $159

Back to School Discount: $79.50*

$25 - $75 million

Regular Fee: $139

Back to School Discount: $69.50*

Under $25 million

Regular Fee: $79

Back to School Discount: $39.50*

*Discount will be applied after registration has been received.

Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.