Performance improvement plan

When it comes to offering you a reliable train service, we want – and we need – to do better. Our performance improvement plan outlines six areas where we’re making big changes…

The challenges of rising demand

The Southern network includes some of the most congested railways in the country. More than 3,000 trains a day run on the railway linking London and the Sussex Coast. And in recent years as demand has grown, performance has declined.

Our passengers have not been getting the service they expect from us. We sincerely apologise.

We’re determined to do better. So our operating company Govia teamed up with Network Rail to produce a detailed improvement plan. This plan outlines six areas we’re working on and gives concrete timelines for carrying out the work.