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Nice place, friendly staff

I stayed here for a business conference, and while I'd been to Breck before, it was my first stay at this property. The staff were friendly and helpful from the great valet employees to the front desk to the banquet staff. My room was spacious, clean and comfortable. There was complimentary coffee, which I always appreciate. There were more than enough pillows, even for me. The food at our dinner meeting was good, and even though there was a good sized crowd, it was smoothly handled. The only weird part of my stay was the fact that I had to take 2 elevators and walk through two hallways to get to my room on the 10th floor. More

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Date of stay: June 2016

Trip type: Travelled on business

Ask KathM870 about DoubleTree by Hilton Breckenridge

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

David M, Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded June 13, 2016

Thank you for your recent stay at the DoubleTree by Hilton in Breckenridge. I am excited to see that you had a great experience with us and that our staff was able to exceed your expectations, as this is our goal with every guest. I am also glad that you were also able to take advantage of some of our convenient amenities. Thank you for being our guest and we hope that you come back and stay with us again soon!

Best regards,

David MooreFront Desk Manager970.547.5550

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Staff was pretty nice and friendly. Hallways and rooms were a little dated, but not bad. Good size rooms, Clean and nice views from the balcony. Hotel is a few blocks from main strip. Nice walk, or the free shuttle will drive you there.

Date of stay: June 2016

Trip type: Travelled with family

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David M, Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded June 13, 2016

Thank you for your recent stay at the DoubleTree by Hilton in Breckenridge. Thank you for the kind words and we hope that you come back and stay with us again soon.

Best regards

David MooreFront Desk Manager970.547.5550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

* Great location. You can walk downtown. They do have a running shuttle if needed. * Starbucks in lobby * Valet team was absolutely fantastic. Extremely friendly and helpful. * Highly recommend this hotel

Date of stay: June 2016

Trip type: Travelled as a couple

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Review collected in partnership with DoubleTree by Hilton

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David M, Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded June 13, 2016

Thank you for your recent stay at the DoubleTree by Hilton in Breckenridge. I am very excited to see that you were able to take advantage of some of our convenient amenities and location to Main Street. I will definitely pass on the kind words to our teams and we hope that you come back and stay with us again soon!

Best regards,

David MooreFront Desk Manager970.547.5550

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Everyone at the hotel was so friendly and helpful. The room was very clean and nicely decorated. Beds are very comfortable. We love the location which is walking distance to downtown. We have had conventions here before and plan to again in Aug. 2017. The cookies are yummy!

Date of stay: June 2016

Trip type: Travelled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with DoubleTree by Hilton

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David M, Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded June 13, 2016

Thank you for your recent stay at the DoubleTree by Hilton in Breckenridge. I am very excited to see that you had a great experience with us and that you were able to take advantage of our convenient location to Main Street. Thank you for the kind words and we look forward to hosting you again next August!

Best regards,

David MooreFront Desk Manager970.547.5550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Turning on the fan in the bathroom rewarded me with a literal shower of lint that was in my hair, on and in the toilet, and on the floor.

Want to take a shower, oh, wait, one would expect to have a shower curtain. Forget that.

Want to call the front desk to suggest they send you a shower curtain, well, call and let it ring twenty (20) times before the system cuts you off. Try again and get the same result.

Try calling the Concierge and get a voice mail telling you no one is monitoring their voice mails until May 9th. Keeping in mind this is early June you are calling gives you a sense that they just do not care all that much.

Need a piece of paper from the Valet Parking Attendants to allow you to park your oversized vehicle in the lot across the street, well, you have to hunt three different people down to get that taken care of.

What? Resort Fees? We did not tell you that we are charging an extra $20 / day for Valet Parking (not used), WiFi (free for Hilton Elites), etc. Yes, well, you can just pay that $20.

My advice, stay somewhere else. There is a better than even chance the other place will have a sense of what Customer Service is supposed to be...

Room tip: Avoid any of the rooms that overlook the 3 outdoor hot tubs. Screaming and yelling there runs late into the night.

Date of stay: June 2016

Trip type: Travelled as a couple

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Ask CaptDick about DoubleTree by Hilton Breckenridge

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

David M, Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded June 8, 2016

Thank you for taking the time to provide us with feedback regarding your recent stay. We of course feel horrible that this was your experience with us, as everything that we do is aimed towards providing the best possible experience for every guest. I apologize that we fell short of your expectations as well as our own. I have removed the resort fee and refunded your credit card, but it may take 5 to 7 business days for the money to return to your account. I apologize that your Gold status was not acknowledged at check in and that you experienced an incident in reaching the front desk. I will be addressing this immediately with the front office team so we can correct this moving forward. It is only because of feedback from our valued guests, like yourself, that truly allows us to grow as a team and make improvements moving forward. If you are ever willing to give us another chance, please contact me directly so that I can ensure you are provided with the best possible service and room accommodations. Also, as a gesture of hospitality I would like to award you with 20,000 Hhonors points, as I understand how much of an inconvenience this must have been for you. Please feel free to contact me directly with any further comments or concerns, and know that I am at your service.

Kind regards,

David MooreFront Desk Manager970.547.5550

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It was an awesome stay and I would definitely recommend staying at the double tree or any of the Hilton hotels. The rewards program is awesome as well I definitely enjoyed my stay. Awesome weekend!!!!

Date of stay: May 2016

Trip type: Travelled with friends

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

David M, Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded June 7, 2016

Thank you very much for you recent stay at the DoubleTree by Hilton in Breckenridge. I am excited to see that you had such a great experience with us, as this is always our goal with every guest. Thank you for the kind words and we hope that you come back and stay with us again soon!

Best regards,

David MooreFront Desk Manager970.547.5550

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC