Coordinating Product

UK ORDERS

We offer FREE delivery to all UK postcodes on all orders over £30. All customers in Northern Ireland and Highlands, please select delivery zone UK Mainland. We also offer a 'Collection in Person' option, which can be selected from the Delivery drop-down menu. Online orders for collection at trade shows and events must be placed a minimum of 48 hours prior to the event. For local collection please allow 24 hours. You will receive an email when your order is ready to collect.

The level of service that we offer is very important to us; we will dispatch your order within 24 hours of you placing it. Our standard delivery is 3 Day-Tracked. Usually orders arrive within 3 days of ordering.

We offer an upgrade to a 2 Day-Tracked at a cost of £3.99 per order for orders under £30 and £1.99 for orders over £30. This is a 2 day service and most orders arrive within 2 days of ordering.

We also offer a Guaranteed Next Working Day Delivery in the UK only, at a cost of £4.99 if your order is under £30, and £3.99 if your order is over £30. The order must be placed before 11.00 a.m. and will arrive the next working day.

All orders under £30; delivery is charged at £2.99.

OVERSEAS ORDERS

Customers from the Channel Islands, USA, Canada, Australia and New Zealand do not pay VAT. We do not charge VAT on digital tutorials. It is the customers responsibility to select the 'CORRECT POSTAGE' option in the 'DELIVERY' drop-down menu, which will remove VAT where appropriate.

Postage and Packaging will be charged on all overseas orders at the following rates

Ireland £5.99
Channel Islands £6.99
EU and European Free Trade Association Member Destinations £7.99
USA, Canada, Australia and New Zealand £9.99
Rest of the World £39.99

It may be possible to send your order more economically please call us with details of your order and we can quote you based on the size and weight of your order.

Please note that certain items are not available for delivery to the USA, Canada, Australia and New Zealand, due to prohibitive postage costs or safety regulations. Such items include Alcohol Inks and Card.

Some countries may charge import duties on your purchases. These are administered by local customs at the point of entry to the destination country. Please refer to your customs office as these matters are beyond the control of Stamps By Me Ltd.

We want all our customers to be completely happy with both the service and products they receive from Stamps by Me.

We offer a 7 day no quibble guarantee; in the unlikely event that you are dissatisfied with the goods please call us on 01924 211004

Then return them to.

Stamps by Me
The Art House
Drury Lane
Wakefield
West Yorkshire
WF1 2TE

On receipt of your goods, we will happily give you a full refund, replace the goods or issue a credit note.

For goods that are not faulty we will happily issue a refund or exchange. Goods must be received back within 7 days of receipt.

Postage costs for sending back goods that are not faulty will not be refunded.

The Following Products cannot be returned magazines and any Audio/Video tapes or CD's or computer software whose seals have been broken.

We recommend that you use Royal Mails first class or standard parcel service in the UK, or 'International Signed For' service outside the UK, to cover you for any items lost in the post.

If you have any queries, please contact us by email or call us on 01924 211004

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Paypal and SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security.

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.