Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.
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The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.
Category: Business & Economics

In an original synthesis of communication theory and their own research and experience as intervention agents, the authors of Moral Conflict describe a dialectical tension between the expression and suppression of conflict that can be transcended in ways that lead to personal growth and productive patterns of social action. Several projects are described as practical examples of these ways of working.
Category: Language Arts & Disciplines

This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Category: Language Arts & Disciplines

We all get angry at the built-in frustrations and humiliations of everyday life. But few of us ever experience the intense and perverse hatred that inspires acts of malignant violence such as suicide bombings or ethnic massacres. In Hatred, Dr.Willard Gaylin, one of America's most respected psychiatrists, describes how raw personal passions are transformed into acts of violence and cultures of hatred. Such hatred goes beyond mere emotion. Hatred, Gaylin explains, is a psychological disorder—a form of quasi-delusional thinking. It requires forming "a passionate attachment," an obsessive involvement with the scapegoat population. It is designed to allow the angry and frustrated individual to disavow responsibility for his own failures and misery by directing it towards a convenient victim. Gaylin dissects the mechanisms by which cynical political and religious leaders manipulate frustrated and deprived people, leading to the acts of mass terror that threaten us all. Step-by-step, he leads us into an understanding of the psychological pathway to acts of terrorism—an understanding that is an essential to survival in a world of hatred. Hatred is a masterwork in Willard Gaylin's life-long study of human emotions. Writing for the educated lay audience in the eloquent, accessible language of his bestsellers Feelings and Rediscovering Love, he takes us to the very roots of hatred.
Category: Psychology

This engaging new text uses a feminist lens to crack open the often hidden worlds of gender and work, addressing enduring questions about how structural inequalities are produced and why they persist. Making visible the social relationships that drive the global economy, the book explores how economic transformations not only change the way we work, but how we live our lives. The full extent of changing patterns of employment and the current financial crisis cannot be fully understood in the confines of narrow conceptions of work and economy. Feminists address this shortcoming by developing both a theory and a political movement aimed at unveiling the power relations inherent in old and new forms of work. By providing an analysis of gender, work, and the economy, Heidi Gottfried brings to light the many faces of power from the bedroom to the boardroom. A discussion of globalization is threaded throughout the book to uncover the impact of increasing global interconnections, and vivid case studies are included, from industrialized countries such as the US and the global cities of New York, London, and Tokyo, as well as from developing countries and the emerging global cities of Beijing, Shanghai, and Dubai. This comprehensive analysis of gender and work in a global economy, incorporating sociology, geography, and political economy perspectives, will be a valued companion to students in gender studies and across the social sciences more generally.
Category: Social Science

What is radical about providing loving care? The radical concept is that each and every caregiver in today's hospitals should be providing loving care to their patients and to each other. In the same vein, each and every leader in our hospitals should be taking care of those who care for others. This work addresses healthcare leaders through illustrative examples and compelling outcomes that demonstrate the success of the Healing Hospital model in today's hospital. Training tools are also provided to help leaders and employee partners construct and advance a culture of loving care in today's technocratic hospital setting.
Category: Medical

Boldly breaking the mold of previous anthologies, Words of a Century: The Top 100 American Speeches, 1900-1999 contains the complete--and authentic--texts of the best American speeches of the twentieth century as delivered to their immediate audiences. It features a remarkable array of speakers, from Woodrow Wilson, Clarence Darrow, and Carrie Chapman Catt to Martin Luther King, Ronald Reagan, John F. Kennedy, and Barbara Jordan. As diverse in type as they are in subject matter, the speeches open a unique window on the twentieth century, and many continue to resonate in our own time. Each is preceded by a headnote with background on the speaker, the occasion, and the impact of the speech. More than 2,000 annotations identify people, events, and textual references that help bring the speeches to life for today's readers. This exceptional anthology is ideal for courses in rhetoric, political communication, and twentieth century American history, as well as for anyone interested in the artistry and impact of the spoken word.
Category: Language Arts & Disciplines

Leading and Managing in Nursing, 6th Edition offers an innovative approach to leading and managing by merging theory, research, and practical application to better prepare you for the NCLEX® exam and the transition to the practice environment. This cutting-edge text is organized around the issues that are central to the success of professional nurses in today's constantly changing healthcare environment, including consumer relationships, cultural diversity, resource management, delegation, and communication. UNIQUE! Each chapter opens with The Challenge, where practicing nurse leaders/managers offer their real-world views of a concern related in the chapter, encouraging you to think about how you would handle the situation. UNIQUE! The Solution closes each chapter with an effective method to handle the real-life situation presented in The Challenge, and demonstrates the ins and outs of problem solving in practice. The Evidence boxes in each chapter summarize relevant concepts and research from nursing/business/medicine literature. Theory boxes highlight and summarize pertinent theoretical concepts related to chapter content. Research and Literature Perspective boxes summarize timely articles of interest and point out their relevance and applicability to practice. Separate chapters on key topic areas such as cultural diversity, consumer relationships, delegation, managing information and technology, legal and ethical issues, and many more. End-of-chapter Tips offer guidelines for applying information presented in the chapter. Numbered exercises challenge you to think critically about concepts in the text and apply them to real-life situations. Eye-catching full-color design helps engage and guide you through each chapter. Glossary alphabetically lists and defines all the boldfaced key terms from the chapters. Chapter Checklists provide a quick summary of key points and serve as a handy study tool. NEW! QSEN competencies incorporated throughout the text emphasize the importance of providing safe, high-quality nursing care. NEW! What New Graduates Say section at the end of each chapter provides you with a real-world perspective on the transition to clinical practice. NEW! Expanded content on legal and ethical issues, care delivery strategies, staffing, quality, and consumer relationships. NEW! Updated photos throughout the book maintain a contemporary and visually appealing look and feel.
Category: Medical