Cypress

Commercial & Residential

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FAQ

Frequently Asked Questions

Can I call on your company to provide service 24/7?

Yes, we understand that these situations sometimes call for an emergency. Your safety is our priority. As such, we have staff whom you can contact 24/7. You can reach us via phone call or SMS.

How quickly can you come when I call for repair service?

We’ll be at your doorstep within half an hour of getting in touch with us. This is especially the case when the repair needs to be urgently completed. However, it’s also possible for you to schedule a date and time when you want our repair staff to come over to your place.

Do I have to look up and call the company branch that’s nearest to my place?

No, we’ll do that for you. You just have to call our hotline, and our customer service staff will be the one to contact the branch that’s nearest to your location.

Can I get discounts?

Yes, we give discounts to our frequent and loyal customers. You will need to sign up a form when you call us for your first service, so we can monitor the number and types of services you avail.

Can I ask for your repair men to show proofs of identification and credentials before they start repairing my garage door?

Yes, our repair staff will immediately show you their IDs and their professional certificates to prove that they are from our company and that they have the necessary expertise to fix your garage door.

In what other ways can I ensure the legitimacy of your repair staff?

All of our repair staff wear the company’s uniform. If they’re not then please don’t accommodate them. You can also call our office if you’re in doubt regarding their legitimacy.

Can I call you again if there’s something wrong with the work that your repair staff did?

Yes. If you find that the problem with your garage door was not properly fixed or if there’s anything with which you were not satisfied, then you can call us and we will address the issue at no additional cost.

I’ve been using your service a number of times. Can I request for specific personnel to do the repairs on my garage door?

Yes, if you’re a frequent customer, we understand that you would be more comfortable working with the people who regularly provide you with the service. As long as they’re available, then we can certainly assign them to attend to your concerns.

How long does it usually take for you to repair a garage door?

It would depend on what and how much the damage is. Minor repairs can take from half an hour to three hours. Major repairs and maintenance jobs require several hours to an entire day.

Do you also install garage doors?

Yes, if you have a newly built garage or if you want to replace your old garage, then we can do that for you. Yu can also indicate the type of garage you want us to install.