Assessing the impact of organizational culture on achieving business excellence with a moderating role of ICT: An SEM approach

The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and business results) in the United Arab Emirates (UAE) and explore the moderating role of information and communication technology (ICT) use in both service and manufacturing industries.

Data were collected by questionnaire from 448 managers in nine companies that have won the Sheikh Khalifa Excellence Award in the last three years. Structural equation modeling was used to examine the data.

This is one of the first studies that investigate the relationship between organizational culture and business excellence in UAE excellence award-winning companies.

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