We take feedback every session, no matter how short the statement, or how negative the client might be feeling. Often the negative feelings are useful because in future sessions we can look back together and say ‘look how far you’ve come!’

“I find it really useful to be able to show people how the work they’re putting in is having an effect over time.”

As an organisation, the feedback every service gets from every client is extremely useful, as there is such a variety of data. Hearing from clients directly, rather than ticking boxes, means that we are getting a truer picture of the impact we are having. Recording clients in this way means that we often see issues and patterns that might not otherwise have shown up, which helps us to develop our services. It also makes it easier for us to present information about our work, and the impact it has, to others.

The Impact Assessment App allows you to capture what clients say in text (which can they be analysed) and also video, audio or images.