Creating better workplaces, schools & communities.

About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 40 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Job Opportunities

AWP Account Specialist: AWP

Qualifications/Requirements

Bachelor’s degree from an accredited university in the areas of human services, business administration or related field, with one to three years experience in the customer service or Employee Assistance Program field preferred. A demonstrated ability to present to an audience, self-manage, prioritize and carry out tasks in a timely and efficient manner, be organized and detail oriented is a requirement. Must be able to work effectively with professionals, employers, community resources, team members, and other departments. Must demonstrate ability to analyze and organize data and projects, manage multiple priorities and accounts simultaneously, andcommunicate effectively orally and in writing. Background, experience, or knowledge in some or all of the following areas: management, employee relations, employee assistance programs, marketing, training and professional development, and Macintosh (preferred) or PC computer operation. Must have general knowledge of office management practices and procedures. Must have reliable transportation, a valid Driver’s License and auto insurance, and be willing to travel extensively.

Responsibilities:

Under the direction of the Director of AWP Account Services, employee will be responsible for the following:

Account Management:

Confer with Customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken

Contact customers to respond to inquires or notify them of status results and any planned adjustments.

Participate as a member of the Account Management team under the team leadership of the Activity Lead

Perform/ensure regularly scheduled account contacts and follow up as needed for Tier 3, small Tier 2 and small Tier 1 accounts.

Note:This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.