Sisense Reviews
Recently Reviewed!

Implementation Was Great, And Support Continues To Be Great. We Enjoy Pushing The Limits

Dec 13, 2017

Brian T.

Chief Technology Officer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great experience. We use Sisense both internally and resell (OEM) to our clients. Sisense implementation team did a great job helping us to complete our first use cases, which was a great source of hands-on education. We've been running with Sisense for more than a year and have seen useful new features, design updates, and bug fixes. Their support people are efficient, professional, knowledgable, and just nice people. There have been challenges as we push the limits of functionality, but support from both the sisense community and the Sisense support people has allowed us to push through those challenges. Sisense has a incredibly useful and valuable product today, and I look forward to seeing the product roadmap come to reality.

The speed at which we constructed our original solution, and several solutions since, is outstanding. That speaks to the production functionality and performance, and the people at Sisense that have helped us along the way.

Cons: The product does not have the ability to view it's own operational metrics on a dashboard. We pointed this out during our implementation more than a year ago, and this is still lacking in the product. We've built our own functionality around this since, but it should have come out-of-the-box. The mobile experience also isn't nearly as rich as we'd like. They've grown quite a bit there in the last year, but still needs more capabilities.

Overall: Real-time Internal visibility to operations for account and executive management, also providing similar visibility directly to clients through OEM license of Sisense. We've become dependent on the operational analytics from Sisense for both assessing the success of recent feature updates and prioritizing new features.

Able to get BI up and Running from Multiple Sources relatively easily

Oct 31, 2017

Greg P.

Business Intelligence Analyst

Internet, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Able to get a demo up very quickly - basically a full functioning demo product.

- Dashboarding - various sales/metric dashboards are displayed around the office on large plasma screens. Individual users also have access to the dashboards.

- Adhoc reporting - we also use Sisense to perform adhoc reporting and do data extractions across different sources

The product has a long way to establish a single source of truth for our sales data, but to also allow for the quick and timely extraction and presentation of data in dashboards which was previously done in a very laborious way.

Once you bring in your data from multiple sources you can use custom SQL language to bring all data sources together. This is a great way of doing things

Drag and drop dashboarding

Sisense support was also excellent and they were able to provide us with a cloud solution as a one stop shop.

Very solid solution for the price.

Slick interface.

Cons: Drag and drop dashboards also mean there is less customization of dashboards. Not as flexible as Tableau.

If you get your data model wrong the product can hang - you need to self-verify your work. Which you should.

Not sure how it performs with truly big data sets.

Overall: Value for money solution

SiSense as an OEM Solution

Dec 16, 2016

Collin S.

Head of Product

Computer Software, 51-200 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We use SiSense as an OEM tool in place of a traditional OLAP deployment. We chose SiSense due to the out-of-the-box nature of the product, as it was quick to implement within our stack.
By far, the most impressive part of SiSense has been their customer success team. Edan has been an incredible success manager for us - professional, responsive, and informed. He's managed expectations on our end exceptionally well and accurately and gotten us the help we needed when we needed it. He's the primary reason four this 4-star rating - he's been simply fabulous.

Pros: The dashboard creation wizard is pretty robust and fairly easy to use. You will need an SME within the organization - this isn't a tool that I would simply throw at someone and expect them to learn in a few weeks, but that's largely due to the wide range of capabilities the tool has. However, the wizard is much more intuitive compared to a tool like Tableau.
The UI of the dashboards is beautiful and offers a nice range of customization features. It's a much prettier dashboard than Tableau.
Finally, the ability to write custom Javascript for formatting preferences has proven to be a very nice feature.

Cons: The cube processing itself is quite limited - this is not a big data tool. Cube builds on our dataset take almost two hours. Part of this has to do with our Elasticube design being suboptimal, but I would argue that just provides evidence that you need a very technical SME within your organization who has experience designing OLAP models.
My major objection is pricing - they charge on multiple vectors; by cube and also by a user. It's complex and the costs ramp up very quickly. I wish they'd pick one vector to price on, as it would make both budgeting and affordability much better.

Recommendations to other buyers: Think long and hard about design before you implement. Managing cube build times across a 100M dataset on SiSense is hard enough, let alone if you're trying to build a cube with a bad model.
Monitoring tools on system uptime are also incredibly important - having tools to augment the system monitoring SiSense has become very helpful for us.

Sisense has been a key component of our marketing product offering for 3 years. Our clients love it.

Feb 22, 2018

Julien D.

Senior Client Solutions Strategist

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Pros: The front end of Sisense is what I like the most about this Software. Whether you are designing a Dashboard or using it you can expect and smooth and intuitive experience.

From a designer standpoint: the basic charts and features of data visualization are available in the standard tool. Once you are familiar with them, you find the need to take it to the next level. Next thing you know you find yourself leveraging Sisense online resources, adding new widgets, and updating javascript very easily to make your dashboard look the way you want.

From a user standpoint, looking at data, drilling and exporting is simple to figure out even without training.

Cons: I have experienced a few limitations with Sisense. When you export a dashboard into an image it doesn't look too good. I find myself taking screenshots instead which can sometimes become time consuming.

I've also been a little frustrated with not being to sort data as wanted in ascending, descending or alphabetical order.

I experienced a situation where I identified a design flaw for a supported widget and we were asked to financially support the development to fix the flaw. Which we didn't.

We still really appreciate the tool and its many benefits overall.

Best product on the market in terms of feature set and support.

Mar 05, 2018

William A.

Business Analyst

Marketing and Advertising, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Developing widgets for a dashboard (even complex ones) is far easier and faster than it is with competing products. User community is a strong asset. Elasticubes are able to accommodate many different files types with ease.

Cons: The initial set up turned out to be complicated and required IT investment, but perhaps that is due to the unique nature of our company's setup. Product is a bit costlier than Power BI, but the feature set and ease of use makes the cost well worth it. Though Sisense is Elasticube allows the software to quickly pull large data sets, it's difficult to create for the average user and requires a lot of technical expertise. In many cases, users must write SQL code, even though Sisense promotes its codeless reporting. However, to get to this codeless reporting you must have a very technical person to write the SQL to build their Elasticube and there are some limitations such as join types and such that create difficult workarounds. We have had former Sisense users complain to us that they experienced a lot of errors getting the Elasticube to load, and because the system relies upon the cube, Sisense won't work if the cube isn't working.

Overall: Provides great visualizations to ease the understanding of complex data sets.

Sisense is a great tool! Very easy to learn, implement and explore :-)

Easy dashboard creation process: For simple dashboards, not much tech skills required. Advanced use-cases have a robust community in place where you pick up plugins that give the right solution to your problem, usually with examples which

Granular access control: with cube-level and row-level access restrictions, you can ensure that the right audience have access to the right information.

White-labeling and web integration with SSO: As an OEM, this was a primary ask and Sisense extended great support to help us achieve this.

Ability to consume huge data sets: No preaggregates and hence drill down to the most granular level.

Cons: Limitations on how and where I would like my filters to go; ability to filter by clicking on legends; no proactive version upgrades on sisense managed cloud; greater control over retinal elements of visualization.

Comments: Sisense distinguishes itself from an increasingly crowded marketplace with a phenomenally easy to use, fast, seamlessly integrated product. Its Elasticube server/database provides a single point ETL, Data warehouse and semantic layer rolled into one. Building a usable data model is a cakewalk compared to other products out there. Transparency and flexibility of the model is outstanding. You can easily see underlying data, create custom calculation fields using traditional SQL, preview data at will, and make changes quickly without worrying about "breaking" the data warehouse.

Sisense Elasticubes accommodate multiple concurrent data sources from a variety of database types including traditional, cloud and big data. Not to mention, you can join on key fields even from Excel and CSV flat files. You may run into some slowness based on data volumes and refresh frequencies.

Installation is a breeze. Download the package from their website, tweak your installation parameters and let it go. No additional scripts or components. No additional servers to be set up. This is a single machine-install that uses every drop of juice your server can provide. Make sure you choose upper end of processor and memory specs.

Sisense's single web interface for designing individual visuals (charts, graphs, tables, etc) and dashboards is a pleasure to use. Whether you prefer building bottom-up or top-down, this is a truly easy interface to use as master. Filtering capability is remarkably well developed and scope/type of filters can be regulated without leaving the web page you are on. Visuals look great as they are, but if you want to tweak the look/feel and behavior of individual charts, all you need is a working knowledge of Javascript. Their website is remarkably rich with customization scripts, plugins and API libraries for most applications.

If your company uses Unix based servers, may be a challenge to use since primary install package is Windows. Your mileage may vary with their scalability and governance architecture - for purists and traditionalists their approach is not "conventional". I think they have eschewed clustering for a different approach. Confirm if this works for you - especially if you expect a growth in volume/users/complexity. Fidelity of report export format and scheduled report emailing need some polish. I hear the newer versions have fixed these issues. If these are important to you, check first. Definitions of Enterprise Class vary.

Excellent full stack solution shows value right away

Jun 28, 2016

Joseph P.

Senior BI Analyst

Telecommunications

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: One of the things I like best about SiSense is how it's out of the box ease of use has the ability to evolve into a much more advanced analytics tool with continued use. Plugins, custom javascript, upgrades, and new features ensure that I'm always improving the analytics I can do with the tool. Also the ability to set regular email reports, download dashboards as pdfs, and quickly push changes to the users lets us answer business questions on demand in a way we never could before.

Cons: One of the things I dislike most about SiSense is their Elasticbue build process. As our data models have expanded we've found it difficult to manage the build times of our larger cubes which can take several hours to build. For instance, we cannot build changes to the cube while one of the regularly scheduled builds is occurring and the 'stop build' functionality has never been very responsive. It is my understanding that the next version will completely redesign the build process so I'm looking forward to seeing these changes.

Recommendations to other buyers: When evaluating BI software don't worry about how 'pretty' the dashboards can be. While the flashy widgets and beautiful charts have an initial appeal you'll quickly find that the most important information you can show the end users is KPIs and pivot tables supported by some graphs. Ease of use, the ability to transform data, and quickly publish dashboards to users is much more important in the long run. This is the reason we stopped using Tableau and are strictly using SiSense now.

The power of custom software available to those of us without an engineer on staff.

Jan 05, 2018

Daylen S.

Vice President of Strategic Initiatives

Oil & Energy, 201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Power, flexibility, and ease of use.

Power: The speed at which Sisense can render complex connections and slice data dozens of different ways is truly incredible.

Flexibility: Even with junky data and funky structure in our data sources, we can produce powerfully useful dashboards for our business users through custom calculations at multiple points in the building process.

Ease of Use: Nearly every step to build and use the software is intuitive and simple. In many softwares you pay for flexibility with a confused nest of features that don't apply to you. Sisense has 90% of what you need right where you'd expect it and a whole host of additional features hidden away (but not impossible to find) to keep the user interface clean and intuitive.

Cons: This is highly sophisticated stuff, so its not surprise that there are still features being built. Most of those relate to the interactions between the Elasticube and the Dashboards. Certain things changed in the Elasticube require equivalent changes to the Dashboards (name changes, mostly). I expect the new web version of the Elasticube to fix much of this.

Overall: We collect data from many disparate systems and struggle to draw conclusions from cross source analysis. Sisense creates a place to connect those data sources in perpetuity without building custom software.

It allows us to serve up massive quantities of data to non-technical business users and give them the opportunity to explore the data in ways we hadn't initially anticipated without having to ask for a report to be built with those exact specifications.

SiSense allowed me to have the flexibility to have an internal and external portal easily

May 08, 2018

Verified Reviewer

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The software enabled us to have the ability to be flexible enough to meet the needs of my external and internal customers. The amount of data that can be available to the end user, the ability to drill down and be notified of changes is incredible. The beauty of this functionality is the end user has visual dashboards to run "queries" and then download all the data from the results easily.

Additionally, we needed the security it provides to keep data from being "mixed" between customers. The structure of the system allows for global changes and the ability to modify customers dashboards in a singular location.

Cons: It is not a data warehouse. While there is an incredible amount of data available it is not a data warehouse and you cannot do ad-hoc queries on data residing in the application.

Overall: I am able to scale easily

Solid BI Platform, great client-side / customer features. Excited to see what comes next

Nov 29, 2016

Benjamin S.

Senior Software Developer

Computer Software, 11-50 employees

Used the software for: Less than 6 months

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: At TRACK Hospitality Software, we are delivering Cloud based applications for the independent travel market. Our biggest problem was responding to our customer base's demands for data and analytics about their business. Sisense is allowing us to turn our existing set of table-based reports into a powerful set of dashboards that bring BI analytics to all our customers. The team at Sisense has been world class and empowering us with the deployment and development tools needed to bring our solution to our customers.

Pros: Excellent client-side dashboard design tools and capabilities.
Exhaustive support for importing of data from a huge variety of sources. Very good UI for design and manipulation of data sources.
Simple setup and deployment, really does make going from nothing to great looking data dashboards lightning fast.
Good extensibility model with world class REST API support for managing and handling deployments.

Cons: Product lacks good support for multi-organization deployments: Sisense is tailored very much to be a large enterprise type of application, so deployments involving multiple sets of customers require additional development cost.
Product can stand to improve with better support for micro-level date and time based data sets.
Needs better support for software development lifecycle models, (e.g. dashboard versioning, widget repository)

Recommendations to other buyers: Solid as an enterprise class BI solution. Strains a little bit when being used as a multi-organization solution. Sisense team is incredibly responsive and forthcoming, which gives us great confidence that the product will do nothing but improve to address current deficiencies of the platform.

Sisense - 360-Degree Product

Dec 14, 2017

Brahadesh R.

Database Administrator / BI

Civic & Social Organization, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The support team was great and customer success manager Shimon was great to work with. He was listening to our requirements was helping us to navigate with the product and escalating to right people for fixing very critical issues.

Pros: Sisense is one of best Product we have been using for last 1.5 years. This product has features of HTML 5 portlets, REST API, Widget Customisation, Best UI experience, Integration to your systems using SSO, AI and Bots Integrations, Modern IOT, Sisense Bulbs, R-Integrations, Data Mining Models, Facebook & Twitter Social Data Integrations. Very easy to implement into the environment. In a traditional warehouse, it takes years to implement BI solutions. This one took few days to implement the solution.

Cons: They still need to Explore on Data Lake Scenarios. Few Features needs to scale up in terms Sisense Apps. Drill down is not available and few reporting features like exporting to excel and emailing to non-sisense users are not available.

Great platform with even greater customer service

Feb 08, 2018

Courtney M.

Data Analyst

11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The Sisense customer service team is great. You will typically get a response within 24 hours and they are always willing to stay on the call until your issues are resolved. You also tend to get connected to the same support team members, so they already have context about your account, and where you might be having issues. The platform itself is fairly easy to learn and our onboarding process took about 1 month. So far, our clients have been very satisfied with Sisense, not only for its dashboarding capabilities but other features including Pulse notifications. From an agency perspective, you have the ability to easily brand dashboards with client colors, and out of the box widgets are fairly easily to style. Dashboards are clean and modern, and the support team is committed to helping you make the data as actionable as possible for end users.

Cons: Currently, it can be timely to pull data in from social platforms. While completely possible, there is a learning curve if you have not previous connected to these platforms via an API connection. I would also love to see more text editor options, including selecting a specific font size, or choosing from a wider range of fonts and styles.

Overall: As a company, we have been able to refine our data analytics and business intelligence offerings vastly through our experiences with Sisense. This is an affordable option and great for empowering end users to make decisions using their data across platforms and sources.

Sisense is a great tool that has advanced our BI capabilities significantly

Aug 30, 2018

Nick A.

Group Business Analyst

Transportation/Trucking/Railroad, 201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User experience. People are always impressed when new dashboards are made available due to the excellent look and feel.

Cons: When working in the Elasticube manager there is no way to download the data, you always have to go into Sisense and create a dashboard and widget for the data you want to examine. This makes it more time consuming than it should be to test and validate the data in the Elasticube manager.

Overall: The front end is easy to work with and can produce impressive looking metrics within a very short space of time. Users love the way the platform looks and find the agility in terms of filtering provides insights which they wouldn't have looking at figures stored and presented in their traditional ways (in spreadsheets). Pulse alerts mean that some users only look at the data when it's needed - which is helpful for those employees in the business who aren't going to be spending time analysing the data themselves. The Elasticube manager (~back end) is pretty easy to work with once you get used to it and you understand the required behaviours when making changes. The possibility to write SQL statements in the Elasticube manager is a huge enabler and this functionality makes it much easier to produce the data we require - in comparison to some other BI tools which sometimes have more ~"specialised" language or custom expressions / formulas that are difficult / not so intuitive to work with. There is always room for improvement and there are features that you would expect to be available that are not. I suppose though one of the good things about Sisense is that there is an active community around the tool - where plug-ins, work-arounds and feature requests are logged and discussed.

The best full stack BI solution on the market

Feb 21, 2018

James M L.

Global Director of Business Intelligence & Analytics

Computer Software, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Quick to deploy, easy to use, and you can manage both the front end and the back end from a web portal. No more vpn into a server somewhere! We throw millions of rows of data at Sisense and it still keeps working like a champ! Having tried Domo, Tableau and others in the past Sisense was the first real full stack solution that got us out of our data issues and into a centralized source of truth with reporting. We have effectively saved 100's of thousands of dollars each year in automation and efficiencies alone!

Cons: Would love to see more widgets and customization options in the future. Some of the administrative features could be more robust as well.

Overall: 100's of thousands in cost savings from automation and resource redundancies.

Customer review of Sisense

Mar 09, 2017

John H.

Program Manager

Telecommunications, 51-200 employees

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We purchased the Sisense Dashboard application about 8 months. My company provides Broadband Service Assurance Solutions to companies all over the world. The product and services provided in many ways are customized to a particular market based on their specific needs and network. However one common theme in all markets is improving testability which is measuring the accuracy at which measurements and analysis are performed. The Sisense Dashboard application was chosen as it provides a comprehensive set of tools allowing implementation of customer specific dashboards in a short period of time. The people at Sisense are extremely knowledgeable about their product and are always willing to assist. I have had the pleasure to work with many individuals within Sisense and have many productive meeting and conversations with Alex Rich, the Tollgrade Customer Success Manager.

Pros: There are so many options and capabilities with the dashboard application that I see over time being able to enhance what I deliver to the different markets. This is important to keeping customers engaged.

Cons: Customer service trouble tracking is sometimes difficult to keep up with; tickets are closed before having an opportunity to look at suggested resolution.

Easy, feature-rich, and customizable BI solution

May 17, 2018

Charlie B.

Business Intelligence Analyst

Computer Software, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: SiSense has been a fantastic BI tool. Combining data from multiple systems is simple with their ElastiCube caching system. The ability to write pass-through queries at the time of importing the data and then custom SQL expressions on data within the cube means that the data can be arranged and linked as if it was natively in one large relational database. The visualization tool is sleek and easy to modify. The ability to add community-made plugins means the visualization options are virtually endless. My customers, both internal and external, routinely compliment the appearance and value of our BI implementation.

Pros: Community-driven Plug-Ins allow for unparalleled customization for someone who is not a developer.

Cons: Joining data outside of SQL expressions is an enforced inner join and null values will drop from tables. Be careful about dropped data!

SiSense Customer Survey 12-04-2018

Dec 04, 2018

Verified Reviewer

Government Administration, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease in setting up the software and future software upgrades. The use of the software is pretty straight forward. The use of webinars and 10 day startup program made it fairly easy to get started and become successful. The user support though the use of additional plug-Ins to improve functionality is a great way to enhance the usefulness of the product without a lot of time and/or expense.

Cons: They should include a report writing feature, that will allow users to create formatted reports beyond graphical dashboards. Also I would like to see a more varied color palette for the charts beyond the basic color palette. Some competitors include both these things to which make for a more robust product.

Overall: For what is it, it strike a good balance of functionality for the price. It did not require a lot of in depth training or professional services to get the software up and running.

Comments: I had first introduced SiSense to a Midwest business in Ohio. It is a nice sized firm focused on Revenue Cycle Management for Radiology Practices across all 50 States in desperate need of modernizing both the look and feel of their current set-up, as well as the functionality. While knowing reporting upgrades were necessary, I knew that whatever the choice, I needed to be absolutely precise when replacing the old with the new. I also knew that we needed to run both systems in parallel to implement safely and smartly. All of these items were communicated to every vendor during the vetting process and for nearly a whole quarter- It was the incumbent verses the likes of SiSense, Tableau, Domo and others.

Ultimately, I chose SiSense based not only on the product's flexibility, but the company's "All-Hands-On-Deck" approach to understanding our business prior to telling us that it would do things that it couldn't. From the pre-contract "sales funnel" to the on boarding staff's attentiveness, there was patience and willingness to help us learn and embrace all feature sets helpful to the business.

In the end, I would and will use SiSense over and over again. For small to medium size businesses, the product is pretty straight forward using a quantitative and tenured employee or two. For larger, more complex installations, I do recommend having a web/app/dev type of staff member available during the initial build process, which is what I ultimately did, but ONLY due to the complexity of the metrics needed to run this particular business. Today, the product continues to take on new shapes and forms, especially as ad-hoc requests encourage reporting in ways deemed previously unattainable to this company.

Finally, with the continual attention to detail that SiSense provides to its clients, even during their own growth, I will gladly use and recommend this product for large, medium or small implementations across the foreseeable future.

Sisense for IT

Dec 28, 2016

Alexis A.

Owner

Computer Software, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Sisense is a great tool that comes with many hidden gems.
It's perfect for IT departments that want to empower their users to be more educated about their data and help their user to make data-driven decisions.
With the abundance of data connectors, intuitive and powerful data mapping GUI and easy to use dashboards for both technical and non-technical user, Sisense is a great choice to serve as your data and BI back-end.

Pros: Powerful data-mapping GUI with great support for custom SQL and pre/post build plugins/scripts.
Intuitive dashboards for non-techies and tech-savvy users.
Dashboards support customisable plugins (with strong community support) and scripts to satisfy the power users.
Great API support for automation.
Solid technical support to help you with any technical challenges.
Access to features request.
Speedy delivery of new and useful functionality to increase the value of the product over time.

Cons: The new features can't come soon enough, but the roadmap looks solid and promises to deliver lots of goodies.
The API documentation could be improved, some more advanced functionality is not as clear as it could be, but there is always tech support to compensate for that.

Recommendations to other buyers: Don't get scared by abundance of functionalities that Sisense offers. It's rather easy to get started and you quickly get to the see the value and the power of Sisense. I'll find your self quickly iterating and extracting more and more value from the tool.

The flexibility of custom software

Aug 02, 2018

Lily P.

web designer

Design, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Their assistance individuals are effective, expert, knowledgable, and simply great individuals. There have actually been obstacles as we press the limitations of performance, however assistance from both the sisense assistance and the sisense neighborhood individuals has actually enabled us to press through those obstacles. Sisense has a important and exceptionally helpful item today, and I eagerly anticipate seeing the item roadmap concerned truth.

Cons: The mobile experience isn't really almost as abundant as I 'd like. I don`t like the limitations in the elasticube environment to apply DAX functions.

SiSense Is A Solid BI Solution. Implementation Is Easy And Dashboard Performance Is Quick.

Aug 01, 2018

Evan Y.

Director of Data & Analytics

Marketing and Advertising, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Implementation was easy and dashboard performance is quick. Being a true end-to-end BI solution has its pros and cons depending on the scope of your needs, but overall I have been very satisfied with my choice to go with SiSense.

Pros: Many BI solutions require significant infrastructure and/or IT resources to administer/manage its implementation. SiSense does not require this, and its ease-of-use, speed of performance, and broad feature set will satisfy most BI needs.

Cons: Pricing based on user discourages widespread adoption. There could also be some improvement in the front-end/UI feature capabilities, with less reliance on custom plug-ins and scripting.

SiSense Review

Sep 20, 2018

Verified Reviewer

Hospital & Health Care, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like the most about SiSense is the easiness of use and how quick we were able to be up and running. SiSense is a feature rich application, which can be even "richer" by using community build plugins and scripts.

It must be said that the Customer Support is sublime. They take Customer Succes to an entire new level

Cons: As an OEM user management is bit of an hassle. With alot of users and groups it takes a while to do this manually. They do have a rich API, but you need to develop an application to use these apis properly.

Sharing dashboards among users and groups could also be more user friendly. Batch sharing dashboards or a folder is not possible at this time

Overall: Our overall experience can be described as excellent. The given support is superb and our CSM helped us every step of the way. As an OEM SiSense offers the right functionalities to distribute and scale. Furthermore there is plenty of whitelabel documentation ready for distribution

BI with multiple sources, easy to implement

Dec 01, 2017

Verified Reviewer

Financial Services, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: it connects to lots of different sources ( Salesfroce, adwords, facebook, analytics and more), and it gives you the possibility to work on them while you're importing them in the "elasticubes", using also SQL if you need something more
It has the best support team that I got in touch as a customer, every time I'm really amazed at their answers and how deep they are willing to go to solve your problems

Cons: It' s still less used than some of its competitors, so there are less user forums to ask and to browse to understand all of its possibilities

Sisense is a quick to production solution with a good vision of the future with great service.

Mar 28, 2018

David C.

Senior Data Engineer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: Dashboards are easy to set up and intuitive for end-users to navigate. Installation and configuration of the software/environment was streamlined and quick to start development and launch. Customer Success team is very valuable, providing proactive guidance on best practices, feature roadmap and putting us in touch with the necessary resources needed to be successful.

Pros: Sisense is a great BI tool that allows for a quick implementation and powerful data rendering. It enables users to quickly build advanced dashboards with its out of the box standard functionalities. Building data structures is fairly simple and can be done without writing queries. However, it is still possible to write queries on top of your data.

I also love how flexible it is. There is a standard set of widgets, sure, but by making use of plugins, javascript, and the API you can edit the widgets to fit your need. There is also the option to white label the system to fit your brand.

Overall, Sisense is a great tool that really helps to deliver business insights to your user fast.

Cons: The API connector documentation and connection process could be improved and some basic functionality could be more robust.

As a member of the BI team i work daily with Sisense
develop Dashboards, build and modify cubes

Dec 26, 2017

dan s.

business analyst

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use (for end-user and administrators), intuitive, easy to setup, good looking and feeling design, a lot of useful features.

For new costumers, really easy to setup and to get quick and high quality insights about your data.

Cons: Version updates doesn't go "smoothly" most of the times and most updates are inconsistent between the test and the prod environment. Random bugs and problems. A lot of times the program is working slowly. Long build times.

Overall: Quick and high-quality information on my data

Great Product with more to come

Nov 14, 2018

Andrew S.

Sales Operations Manager

Hospitality, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This product is robust and works great with complicated data models. The product also works with little to no technical knowledge but can be greatly expanded with the knowledge of SQL and other scripting. The roadmap is possibly one of the pros that I'm most looking forward to. I can't wait for the new funcationality to roll out

Cons: My least favorite experience was after the purchase. We had a slow onboarding (some of it due to internal resources), and scattered data modeling sessions. This was unfortunate as getting the model correct is critical with any BI tool. Otherwise, great tool and only getting better

Overall: Overall experience is amazing. I've created some actionable insights that have really helped form strategy throughout our organization. The only downside is when the server fails and you have no access

Awesome BI Tool

May 01, 2018

Ravshan K.

Application Support Analyst

Philanthropy, 1001-5000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very User friendly interface, easy to get started and the training tutorials are extremely helpful in getting you familiar with the elasticube environment. You can build a working dashboard in minutes as long as your data is normalized. It can analyze large amounts of data very quickly and present the findings in a number simple and easy to understand views. The filters are also very easy to adjust and implement. Overall it was a pleasant experience creating dashboards using Sisense and the Customer service team was very helpful in answering any questions we had.

Cons: Very Important to ensure that your data is normalized before building the cube or dashboard. This is more of a basic requirement than a con, but is necessary for successful data aggregation.

Sisense is a Solid Product that is Easy to Implement and Easy to Use

Nov 07, 2016

Eric Z.

Vice President of Information Technology

Logistics and Supply Chain, 51-200 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Sisense was selected based on its ease of implementation in tandem with the ability for us to roll it out with limited training balanced with the overall investment required. We evaluated several other products and it was the most intuitive of all the products we looked at. The user base had a chance to use the application in a POC and picked it as a decisive winner over the other evaluations.

Pros: The best features of Sisense are the user-friendly interface and ability to deploy efficiently.

Cons: The application lacks a control of the exporting function. It gives you the ability to export both the dashboards and the widgets in 2 formats each, but the format of all the exports are not completely under the control of the administrators. Most of it is select a few options and hope it comes out looking professional. A reporting engine that allows the administrators to format a template used in the exporting options would go a long way.

Recommendations to other buyers: Take time and evaluate each product with your data and with the metrics that are important to you. All of the vendors tout a product that is full of functionality at an affordable price, when a lot of them struggle with some metrics. For us, we were looking for a ease to use platform that could be implemented quickly so we could begin the evolution of how we manage our data and our business.

Sisense as a Survey Reporting Tool

Jun 06, 2018

Susan H.

Manager

5001-10,000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The Sisense support team is responsive and has been helpful in getting things resolved. Sometimes there is a tendency to simply ask for .dash files and tell us to turn all widgets off....and that usually means the person hasn't read the issue properly. It wastes time and is frustrating. Other than that, I have found everyone sincerely wanting to get to the bottom of things and be supportive and helpful.

Pros: Great design - dashboards are looking wonderful and clients love them. The interface is generally simple and easy to use - don't have to be a coder or developer to use it.

Cons: There have been some bugs. Some "normal" functions seem harder than they should and require extra time and programming skills.

Pros: Sisense really has a nice feature set that is quick and easy to mold to our business. We found that once we have data available in Sisense our users would keep asking for more and this was easily accomplished as opposed to previous BI tools we used. Overall we love making dashboards quick and easy with Sisense. It has freed up a lot of time that allowed us focus on our core business metrics.

Cons: If there was a weakness it would be in the very thing that gives it strength, Customizations. We rely heavily on customizations either directly from the vast library of supported plugins or from a very mature on your own customer marketplace and that is a great option but we would like to see more of the widgets taking on more features directly out of the box.

Overall: Time saver

Exceptional value for our business

May 02, 2018

Markus R.

Business Development Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I get very valuable visualizations from ERP data which are indispensable for our sales management and sales people. Easy to use and customize, e.g. get data from different data sources (even from Domino database), create dashboards, synchronize update intervals, manage user groups. Very flexible dashboard use: via web browser or embed to ERP, great mobile application to see own dashboards. Good documentation. The best part is unparalleled customer support.

Cons: You have to invest your time to learn the concepts of BI (same for all BI tools) and to setup data sources. It is essential to plan what you need to show and how. I investigated all major BI software and I am very pleased with Sisense. Not cheap but the value for money is great.

Cons: There is nothing that I could say that I like least of this software, it is very cutting edge and continue improving with every version.

Overall: Moving reporting from Analytics to users, automation of management reporting, greater insight into the business performance

ATF Integration

May 11, 2018

John M.

MTCE Automation

Telecommunications, 10,001+ employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Our business relationship and partnership with Sisense is among the main reasons we use and will continue to use Sisense's technology.
The support provided by everyone from Sisense is "top-notch," and without it the ATF would not be where it is today.

Pros: Provides a rich set of visualization widgets to create comprehensive dashboards.
Easy to navigate, filter and drill down to the details one needs to see.
Allows access to multiple data sources in a straightforward manner.

Cons: Some widgets need additional development.
Text is sometimes obscured depending on what is being displayed.
Dashboard developers should be comfortable programming Javascript.

Sisense Review

May 25, 2018

Brenda S.

Business Intelligence Developer

Philanthropy, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that it has great presentation dashboards and the ability to melt other data sources into a single Elasticube.
The automated scheduled reporting feature is a key feature for our organization to provide senior leaders key snapshots.
The Customer Service team and IT is exceptional! They go above and beyond to help clients be successful.

Cons: Hoping to have more live data as well as a better Elasticube manager interface in the new 7.0 version.
Email and pdf formatting reporting is limited . Pivot tables with many rows truncate. Hoping this is resolved in future versions.

A great tool, easy to pick up and easy to use

Jul 04, 2018

Tammy T.

BI Architect

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I only had basic knowledge when my company first implemented this software and within a few months I had learnt so much from the wonderful on-boarding, webinars and from the great support from the people at Sisense. It was simple for even a novice to pick up and I like the fact that they are forever improving the software and listening to the people that use it.

Cons: We have experienced a few problems with the server and regularly have to reboot the system when the dashboards decide not to load during they day. Sisense are working with us to make these outages rarer.

SiSense is nice, a data visualization and analytics tools that is more user friendly than Microsoft.

Apr 26, 2018

Thomas Y.

Owner, previous CEO

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I think perhaps the most useful advantage of SiSense is the ease of use SiSense has. SiSense has a user-friendliness like Microsoft Access, which makes it easy for me to replace other data visualization tools. The elastic nature of SiSense makes for running automated models quite nice.

Cons: SiSense is user-friendly if you're used to Microsoft-type products. If you come from a different background, it will take a good deal of time to figure out SiSense. Additionally, the visualizations are not best in class at all and the ability to share analysis is not great.

Overall: SiSense makes my job much easier by making big data analytics quite easy. It's not cheap, though, and the software's visualization capabilities are sub-par, which makes it so that I have to use other data visualization tools to accomplish the end goal.

Sisense is easy to use and a great tool for BI

Jul 02, 2018

OluwaTobi L.

Business Analytics Software Developer

201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to 'plug in' and connect a variety of tools within sisense is great. (API Integration).

Sisense can handle large data sets which is easily view-able. The ability to bring in a number different data sources into one elasticube provides a great centralised data hub. From this we can quickly create dashboards.

Cons: There are some simple user friendly functionality pieces missing. Such as the ability to copy/ move folders across the platform.

Overall: The capacity to access data from different frameworks inside one tool allows us to continuously reduce the data silos at present.

Great product. Easy to create and share dashboards, though complicated data modeling.

Jun 17, 2018

Maayan P.

Co-Founder & BI Leader

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to create, share and embed dashboards. Mashing up data from multiple resources is done easily. Fast implementation cycle for simple dashboards. Great support team.

The team at Sisense has provided us with the ability to sincerely impress our clients.

Mar 12, 2018

Eric G.

Founder and CEO

Computer Software, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our team can use the software intuitively and we can create charts, graphs, and displays without having to reach out to the Sisense customer success team. Further, this intuitiveness is a major advantage for our clients to interpret their data easily and accurately.

Cons: The customer success team could have better internal communication that would allow them to review earlier tickets submitted and see if they are related current support tickets.

Overall: Sisense gives our clients the ability to se their data a simple graphical format. This allows them to make critical instantaneous decisions.

Sisense gets users answers to questions in minutes, which used to take 10s of hours to collect!

Feb 28, 2018

Ahuva S.

BI Manager & Analyst

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Flexibility, easy of use, scalability, great security model!

Forums, community, amazing customer service, and that Sisense is always listening to what users need,

Cons: That I need to go 'under the hood' sometimes to get additional features working. Sometimes features are 'in progress' and we need to be patient, but it's worth it!

Pros: Very easy to use ETL and modelling tools and a good variety of built-in connectors to various data sources, great performance on datasets with millions of rows, powerful and easily customisable presentation and visualisation tools with a pretty good community of users writing and sharing plugins, and great support.

Cons: Metadata management is pretty poor so it's hard to keep complicated data models straight or communicate changes and issues to designers and users without separate tools/documentation, and the mapping tools could be better if that's important to you.

Overall: Better distribution of data/reports around our business, lower workload in producing reports, and better insights into our business by making the merging of disparate datasets easier.

Amazing BI Solution!!

Aug 08, 2018

Brandy M.

Director of Corporate Operations

Information Technology and Services, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The thing I like most is that it was built with the end-user in mind. No need to have a complete IT team dedicated to creating and running reports. The elasticube drag and drop functionality takes the complexity out of knowing how to join your data. There are so many options in the dashboard tool that your finished product is so visually pleasing, making the analysis more enjoyable.

Cons: There is really nothing not to like! Their support is so helpful that when you come across something that you need help with, you can either find an article with an explanation or submit a ticket to work with someone on their team.

Overall: Sisense solved a problem for us - we needed to be able to get project related metrics out to our project managers in real time.

Robust and easy to use.

Nov 15, 2018

Eric L.

Chief Information Officer

Medical Practice, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The onboarding process was especially well put together. I found the concepts easy to grasp and the product was much more powerful and much more he user-friendly than other BI solutions that I have tried. Additionally, the availability of plug-ins as well as other customizable features make this product very adaptable to my needs.

Cons: Haven't really found any serious issues.

Overall: Dynamic, active feedback on current metrics. This allows our radiologists to monitor their productivity throughout the day as well as receive alerts for critical cases that are about to exceed our turnaround time commitments. We have been able to realign our schedule and shifts to better meet the actual demands of our client hospitals.

Sisense BI tool review

Dec 11, 2018

Emanuele N.

Data Engineering & Analytics Lead

Gambling & Casinos, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, possible to customize features and visualizations, good processing power, helpful customer service

Cons: Little out-of-the-box functionalities compared to other data visualization tools, Elasticube is very old and limited to SQL expressions.

Overall: Very good so far, the tool has been serving the company business effectively for the last 5 years.

Sisense is a great product that can take you from data to a fully working dashboard in just minutes.

Jul 02, 2018

Jason L.

Analytics Lead

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The elasticube makes it easy to collate and cross connect different data sources. The product is also always evolving and so the features, which are incredibly diverse are always improving from adding standard visualisations to integration with R there is always something new .

Cons: There is a gap in that it's difficult to aggregate by time, this I believe has now been fixed in the latest version

Overall: Makes it easy to answer business questions and a great tool to present the right data to the right people

Sisense has exceeded our expectations on the product level and most certainly with their support!

Mar 06, 2018

William G.

Director of Corporate Services

Management Consulting, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Whereas our organization is working its way through the setup & implementation phase, we have so far seen how the product will not only improve upon our internal efficiencies, it will enable us to grant access to our client base/external users in a manner not easily available prior to our commitment to the product. The product itself is on the lower level of ease regarding navigation once the Elasticube is properly set up.

Just as important as the product is the Sisense team itself. From our Sales Manager (Connor) to our Customer Success Manager and Onboarding Manager, each have expressed a sincere commitment to ensuring a successful & efficient implementation of the product. They have not left us with a sense that we were just sold a product and once the deal was closed, they were ready to move on to the next deal.

Cons: From our experience, the product definitely requires someone to be well-versed in SQL to complete the Elasticube setup.

Easy to Use BI Solution

Mar 01, 2018

Verified Reviewer

Defense & Space, 201-500 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Data Modeling on Sisense is easy to learn and Sisense has lots of good tutorials

- Large selection of widgets and indicators to add to your dashboard

- The dashboard UI is intuitive and visually appealing

- Great customer service that offers live support and resolves issues quickly

- Mobile app allows you to view your dashboards on the go

Cons: - Connections to third-party software is limited, there still building connections to programs though

- No easy way to control font, font size or padding around widgets, they should add this feature

Overall: Ability to quickly determine areas for improvement within the company. All your company KPIs in one place.