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USER GUIDE AND OWNER’S MANUAL

FAQ’s

What is Elby?

Elby is the world’s first one-size-fits-most pedal assist hybrid bicycle that’s attractive, intuitive, versatile and confidence inspiring from the very first pedal stroke.

Who is Elby?

Elby is the brainchild of Frank Stronach and Fred Gingl, a duo of globally recognized visionary entrepreneurs with more than five decades of automotive design and manufacturing expertise. Stronach founded Magna International, the company that would become one of the world’s preeminent auto parts manufacturers and the only company of its kind to build complete cars for luxury brands like Aston Martin, Porsche, BMW and Mini. To say that this innovative duo have been pivotal to the growth of the transportation industry in the last half century is an understatement.

Unbox & Quick Start

Additional Assembly Information

All of the necessary tools for assembly are included in the accessory box. The stem bolt and pedal should take little effort to turn until they are tight. Never force a bolt as this could cause damage to the parts, tools, or personal injury. The stem’s height can be adjusted to your liking in the same way as a traditional bicycle “quill stem”. For your safety, there is a clearly marked Minimum Insertion line on the stem that should always be inside the bike and not visible on the outside. Once you are sure that the pedal and stem are correctly installed please make sure that they are firmly tightened down. Double-check that the stem will not move while riding by securely holding the front wheel between your knees while trying to turn the handlebars. You should not be able to make the handlebar move separately from the front wheel. Please visit your local bicycle shop or contact Velofix for assistance if you encounter any issues while assembling your Elby. As always, please contact Elby customer service if you have any questions.info@elbybike.com
1.844.866.3529

Charging

How far can I go on a single charge?

Battery endurance varies depending on level of assist and terrain. Elby has the most robust battery in the market today. BionX rates the maximum range of this system as 90 miles under lowest assist.

How fast can I go on Elby?

You can go as fast as your legs can pedal on Elby! However, according to the law of the land, Elby’s pedal assist system can only “help” you up to 20 miles per hour. Beyond that, it’s all you!

How much does it weigh?

An Elby weighs in at around 55 pounds.

Adjust the Bike to Fit

How long does the battery last?

Elby’s battery will last a good 2 to 3 years if you ride everyday. If you’re not riding so much, then you should get 3 to 5 years from this generation of battery.

How often do I need to charge the battery?

We recommend charging the battery after every ride, preferably when the display shows less than 50% battery life. The batteries are designed with a deep sleep circuit to protect the battery life in case it’s not frequently charged. If you find you’re not riding a lot, we encourage you to fully charge the battery at least once every 6 months to keep it fit.

How long does it take to charge the battery?

It takes about 5 hours to charge Elby’s battery from absolutely dead to completely full.

What is the capacity of the battery?

Elby uses a proprietary 52-cell lithium-ion battery that will deliver as much as 90 miles of range depending on how and where you ride. In addition, the BionX system has a regeneration feature which under certain circumstances, like going downhill, kinetic energy is converted to electricity and returned into the battery. That’ll give you even more range!

Controlling the Bike

How powerful is the motor?

Elby employs the durable, silent, fully sealed and incredibly reliable BionX D series 500 watt gearless, brushless high-torque motor. This gives you the power you need to meet nearly every challenge your commute or joy ride will entail. The system also includes a regeneration feature so when you’re going downhill you can put energy back into the battery to fuel even longer jaunts.

Is there a battery life indicator on Elby?

There are a number of ways to see how much battery life you’ve got left. There are LEDs on the control ring next to the right grip on the handlebar. If you use a BionX display, an iPhone or Android device with the Elby App, then you can also see your state of charge in a variety of formats.

Ride Quality & Design

How safe is Elby?

Safety and comfort are big components at Elby. It has been designed as a stable, safe and very easy to ride bicycle. The unique low center of gravity and pedal assist system mean Elby is a confidence inspiring, smile inducing ride from your first experience. In addition, Elby has integrated head and tail lights so you can see and be seen while you’re out discovering.

How can I keep Elby safe?

We recommend you securely lock any bike whether parked indoors or out on the town. We recommend using a sturdy U-lock or chain, in combination with a cable lock, to securely attach the frame and front wheel to a permanent fixture. We also recommend removing the DS3 display before leaving your bike unattended. And last, but not least, park in a well lit, populated area to protect Elby from going missing without your permission.

Locking the Bike

Is Elby safe in the rain?

Yes, indeed. Elby is an all-weather system. We’ve worked very hard to make the frame, electronics and drivetrain impervious to all but the most severe conditions. As a matter of precaution we do recommend that you store your bike out of the elements to prevent corrosion and prevent Elby from getting lonely.

Do I need a driver’s license, registration, or insurance to legally ride Elby?

Since Elby’s hybrid assist tops out at 20mph, you don’t need a driving license, state vehicle registration or insurance coverage to enjoy Elby. The road is open, just make sure you ride respectfully and obey the current bicycle laws in your community.

Can I carry an Elby electric bike on my car or vehicle bike rack?

Of course you can! But just make sure the rack you use is designed and rated to carry heavier bicycles. All the major rack companies publish their specifications. And in the coming months, we’re going to test a few and we’ll be sure to let you know which brands and models are best suited for carrying Elby on your car.

What kind of maintenance does this bike require?

Standard bicycle maintenance should be expected. However, both the motor and battery should not require maintenance.

Maintenance

What does it take to keep my Elby rolling smoothly?

Elby is designed to require very little maintenance. However, all types of transportation require some regular maintenance from a qualified mechanic. We recommend that you have your Elby checked out at least once a year. Elby’s BionX drivetrain is a high output, ultra low maintenance gearless and brushless electric motor that is sealed from the elements and is nearly maintenance free. Before storing your Elby for a long period of time (i.e. winter), the battery should be fully charged, and then should be fully recharged at least once every 6 months.

What is the warranty on Elby electric bikes?

Elby warranty covers a 1 year period on all parts for the original owner.

Where can I see and test ride an Elby?

Elby bikes can be viewed and/or test ridden at participating Elby retailers – Coming soon to a neighborhood near you. Please check here for participating retail locations near you for a Test Ride.

Did we have you at “hello”? Select Your Elby Now
Depending on where you live, Velofix, a fully equipped mobile bike shop, can come to you with a built and ready-to-ride Elby…giving you more time to focus on what you love – riding your bike!