Privacy Policy

This page explains how the Hilcroft Hotel uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.

What information do we collect?

We collect three kinds of information from visitors to our website: registered information, feedback/ communication (through emails to the company) and site usage information, from cookies and log files.

1. Feedback

Comments and questions

If you send an email or letter to the design team, asking for information, we may need to contact other companies or organisations to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for reference purposes, after which it may be deleted.

2. Site usage information

Cookies

We may use cookies on this web site. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They enable us to recognize your web browser. In effect, cookies tell us when you have visited our site and where you have been. We use cookies to see how often people visit our site and what they look at. This helps us to know what parts of the site are popular - what people are interested in - so we can make sure we have more interesting material on the site in future. If you don't want us to be able to do this, your browser's help section should be able to tell you how you can disable or filter cookies and how to arrange for your browser to tell you when you've been sent a new cookie.

Our use of cookies

We use three types of cookie:

Session cookies

These are temporary and are deleted as soon as you close your browser.

Persistent cookies

These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third party cookies

We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

Accepting, rejecting and deleting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

Please note that some parts of our website may not function properly if you reject or disable future cookies.

Please note that some parts of our website may not function properly if you reject or disable future cookies.
Please note: If you wish to make a booking online, the Best Western International booking engine requires you to have cookies enabled in your browser in order to complete the online reservation. This is a necessary part of our secure system for online booking. If you do not wish to have cookies enabled then you can telephone one of our central reservations agents to book with us over the telephone on 01501 74 08 18 or if you prefer you can always email us via hilcroft@bestwestern.co.uk

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Further information about cookies

Log files

Log files allow us to record visitors' use of the site. We will regularly analyse log file information from our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

What happens when I link to another site?

This site contains links to other websites of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information you have given us to any other site.

Access to your information and contacting the Hilcroft Hotel

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email on hilcroft@bestwestern.co.uk

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

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Each Best Western® branded hotel is independently owned and operated.