Terms & Conditions

As a user (“You”, “Your”, “Yourself”) of this website (“Site”) and Carla Zampatti Pty Limited (“Carla Zampatti”, “We”, “Our”) the following terms and conditions should be carefully read. The use of this site is governed by the following terms and conditions stated below. Your acceptance of the terms and conditions is indicated in your use of this site. If you do not agree with the terms and conditions of this site, please refrain from using it.

Carla Zampatti reserves the right to make any changes to this site and these terms and conditions at any time. Therefore we encourage you to visit this page periodically to ensure that you are up to date with our most current terms and conditions.

REGISTRATION

Not all features on this site are made available without registration. We require you to provide us with information about yourself that is current. Should any of information change at any time, please update your information in your account or contact us at info@carlazampatti.com.au. Registration requirements may change at any time. In the event of this happening you will be notified using the information that was provided by you.

You will be required to create a password for your account. This should be unique and kept secure. If at any time there is a breach of security or unauthorised use of your account, you must notify Carla Zampatti immediately.

ORDER ACCEPTANCE

All orders will receive an email acknowledging the details of your order once it has been placed. This email is just a confirmation that we have received your order, this is not an acceptance of your order. You will receive an email of acceptance to confirm that your merchandise has been dispatched.

Carla Zampatti reserves the right at any time after the receipt of your order to accept or decline your order for any reason. All orders placed obtain pre-approval with an acceptable method of payment. Charges will not be made on your credit card until merchandise is ready to be dispatched. We may require additional verification or information before dispatching the goods.

Reasonable attempts will be made to contact you using the details provided. In the event we cannot contact you, your order will be canceled. Any money that was received for a cancelled order will be refunded using the method received.

PRICING POLICY

Prices shown on the site are in Australian Dollars and are not inclusive of any duties or taxes added to your package by the destination country. You will be responsible for these charges upon delivery and are not included in your order total. We will not be able to advise you of the amount for these charges, as they are based on your own countries regulations and are not controlled by Carla Zampatti. All credit cards are charged in Australian Dollars. All merchandise prices are subject to change without notice. For further information please contact info@carlazampatti.com.au

PAYMENT POLICY

Payment types accepted are Visa, MasterCard, Amex, Diners and direct Internet Banking transfers. Transactions will be billed in Australian dollars.

CREDIT CARD PAYMENTS

You will need to submit your credit card details at the time the order is placed on the website. A confirmation email will be sent to confirm merchandise ordered and value of merchandise. An invoice can also be viewed via your account profile under order history. Once the merchandise on your order is ready for dispatch, we will process payment (plus any delivery charges for customers outside Australia) using your nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to deliver the goods. We will contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and we will contact you to inform you that your order will not be processed.

INERNET BANKING PAYMENTS

When using the direct Internet Banking transfer payment option, please transfer the payment for the order to the Carla Zampatti Pty Ltd nominated account putting as a reference your invoice number. A confirmation email will be sent to confirm merchandise ordered and value of order when your order is placed, but that does not confirm that we have received payment.

Once the merchandise is ready for dispatch, we will check that we have received your internet banking payment and then dispatch the order.

If we have not received your internet banking transfer we will not be able to deliver the merchandise. We will contact you to make alternative payment and delivery arrangements.

DELIVERY

Information about where we deliver to and the charges can be found on our Delivery Page. All delivery dates or times specified by Carla Zampatti, are only estimates and will not be held accountable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Any order placed on a weekend day or public holiday will be processed within 24hr the following business day.

If the merchandise is delayed you will be contacted via email to advise that the merchandise has been placed on back order and the expected delivery time. You can then either cancel the order or wait until the merchandise is back in stock. In the event that multiple items are ordered, part deliveries may be made where merchandise is not available. All reasonable attempts will be made to notify you using the details you provided. Carla Zampatti cannot be held responsible for your incorrect entry of your delivery address. Carla Zampatti is not responsible for any delays caused by your country’s customs clearance processes.

CHANGE OF ADDRESS

You are solely responsible for the personal information we hold on you, therefore we ask that you update your details immediately when any change has been made to them. Carla Zampatti cannot be held responsible for an incorrect address being entered on your order.

When completing your order address confirmation is given to you on the Order Receipt page. Please check the information carefully. If your order has been finalised with an incorrect address please contact Customer Service on +61 (0)2 9260 9700 immediately.

If you enter your delivery details incorrectly and the order is dispatched, you are responsible for the garment. Carla Zampatti will make all attempts to correct the detail but some orders cannot be adjusted if they are already dispatched.

PRE-ORDERS

Select merchandise displayed on our site may not be available at the time your order is placed. Merchandise will indicate this by stating pre-order. You will not be charged for your pre-order until your merchandise is ready to be dispatched. We will contact you to inform you of the estimated arrival of your pre-order.

CANCELLATION

Carla Zampatti reserves the right to refuse order cancellation, if merchandise has been shipped. Carla Zampatti can accommodate order cancellations if notified before merchandise is dispatched.

THIRD PARTY SITES

This site may contain links to other sites on the internet that are owned and operated by parties other than Carla Zampatti. You acknowledge that Carla Zampatti is not responsible for the operation of any such site and is not liable for losses or damage that may be caused by this site or any site that it is linked to or from.

CONTENT

“Content” on this site refers to any text, graphics, images, sounds, music, video and audio. Carla Zampatti does not promise that all the content on this site is error free. However, we make all reasonable attempts to ensure that the information displayed is accurate and complete. Carla Zampatti reserves the right to refuse or cancel any orders placed for product at the incorrect price whether or not the order has been confirmed and your credit card charged.

COPYRIGHT & TRADEMARKS

Carla Zampatti and its related companies, own and operated this site. All text, graphics, logos, icons, site design, audio, digital downloads and images on this site, as well as the selection and arrangement of them, are owned by Carla Zampatti, unless otherwise specified. All software used on this site is the property of Carla Zampatti or those supplying the software. Content of this site is only for personal use on this site and not for any other purpose. Without Carla Zampatti prior written permission, no materials on this site are to be copied or reproduced in any way. Unauthorised use of any of the above may result in the violation of laws and could result in criminal penalties.