Please stop posting threads like this in this section. You can give your feedback in the game suggestion section. Please also be aware we regularly collect feedback and suggestions but it does not mean we must adopt all.

How can I get a refund from day one for taking away my heroes I leveled? How can I get a refund for taking a good game and changing it into some atari version of heroes charge that's absolutely terrible.

Hello. I'd like to request refund on the following purchases that I made from your application within Google Play. Request:*In-app purchase made accidentally by account owner Order Number: *GPA.1315-7300-6640-17423
heros charge Account ID : 2628176
Server : Cleric
Thanks.

I have purchased steel champion with 30000 gems, system has deducted my gems, but until now I still not yet received the package and hero. End up your support team replied me that package only gear and no hero. I want to ask to cancel above purchase and seek refund on gems, as:

1) I thought the package is including gems and heroes
2) Without heroes, how am i going to use the package
3) I didnt receive the package at all