Membership FAQs

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Corporate

Get fit as a team with our corporate membership packages. We can customise your corporate package to include any of the following:

Workplace Health Checks: We can arrange monthly visits to your workplace and complete health checks for your team

Open weeks: So your employee’s can trial the club before they join!

Group Training Sessions: We can arrange group personal training sessions for extra team bonding

Payment options that suit you: With flexible options to chose from you can keep everyone happy.

Package 1: Join 5-9 people together for £35.95 per person per month

Package 2: Join 10+ people together for £30.95 per person per month

Contact us for more details! For businesses over 50+ people please enquire for special packages

Do you have an NUS card or work for one of these companies?

A Mitchell Electrical

Artlenock

BAM

Billing Service Station

Bookers

Clondalkin

Compass Church

Dats Print

DG motor services

DS Smith

Glazerite

Howdens Joinery

I-floor

ICCM

KG Patel & Sons

Kurt Hobbs Coachworks

Lanx Solutions

Leecabs

Misco

NHS

Northampton Garage Doors

Northants County Council

Northants Fire & Rescue

Northants Police

Old Gramarians

Plastic Wizzard

Plumbco

Prestige Developments/Homeseekers

R Richardson Builders LTD

Rajani & Co

Rushden Golf Club

Scott Bader

Sir Christopher Hatton School

Slimming World

Tesco

Truckeast

UPOL

V4Vans

Vicarage Farm

Virani Foods

WACA

Weatherbys

Wellingborough Indians Cricket

Wellingborough Running Club

Whitworths

Then you and a buddy can join for £30.95 p/m each!

Paid each month by Direct Debit

Full Access to Gym, Spa, Pool & Classes

Off-Peak access to Squash Courts

12 month commitment

Membership

What if I join into a 12 month commitment which I then need to cancel?

Within our terms & conditions that you sign upon joining, it states that you may be released from your contract before the 12 month commitment ends due to the following reasons; pregnancy, redundancy, relocation or medical reasons. In all of these cases we will need a letter evidencing the reason & a £25 cancellation fee. We must receive your request before the 16th of any calendar month otherwise we cannot cancel you until the end of the following month. You can discuss further with our team by giving us a call.

Can I put my account on hold?

Yes, at any point within your membership you can put your account on ‘freeze’ for £5 p/m for 3-6 months. You might want to do this due to injury, holidays or for financial reasons. We will need your freeze request before the 16th of any calendar month to put your account on hold for the following month. Please complete a freeze request form with the staff in person or over the phone.

Can I add my child on at any point within my membership?

Yes, children are not tied in for any length of time. You can add them onto your membership at any point and also take them off at any point. Visit the membership page to see how much membership is for your child. When it comes to cancelling your child's membership, you must follow the same procedure as an adult leaver. See here above.

I have completed my 12 month commitment and would like to cancel my membership, how do I do this?

You need to complete a leavers form with a member of staff or over the phone, this needs to be done before the 16th of any calendar month to cancel you for the end of the same month. If it is after the 16th then we will not be able to cancel your membership until the end of the following calendar month. We will cancel your Direct Debit for you, please don’t cancel it yourself.

What happens if I cancel my Direct Debit?

This does not automatically cancel your membership and can leave you in a difficult situation financially as your account will fall into arrears. If you are having difficulties paying your membership fees, please contact our team who will advise the best action for you to take.

Swimming & Spa

When do swim lessons run?

Our swim term typically runs at the same time as the school term. For more detailed information, please visit the swim section of the website.

What are the regulations for using the Sauna?

Children

How old does my child have to be to use the gym equipment?

From age 11 children can start using the gym however they can only use the cardio equipment and do body weight exercises in the functional area. You can book your child an induction by calling us on the number below.

What times can the kids use the gym?

Children between the ages of 11 and 15 can use the gym between these hours:

Mon – Wed: 15:00 – 17:00

Thurs – Sun: 15:00 – 20:00

My child has been sick in the last 24 hours, shall I still bring them to their lesson?

No, we ask that you contact the club and let us know you are unable to attend the lesson due to ill health.

Personal training

How often can I review my programme?

We recommend you review your gym programme every 6 weeks, but if you’re not happy with yours, please let us know and we will change it for you!

Can I book for classes online?

How do I register for online booking?

We need to have your email address on our membership management system, please contact our team if you need to update your email address.

Squash

Can I book courts online?

Yes, follow this link and register for online booking with your email address. You can book Squash Courts 14 days in advance.

Can I hire rackets from reception?

Unfortunately at this moment in time we do not offer this service, however it is something we are looking to introduce in the future!

Do I have to wear white soled shoes on court?

Yes! We take pride in our newly refurbished courts and to keep them at a top standard for everyone to use. Please only wear white soled shoes otherwise you may be asked to leave the court.

What are the requirements for juniors to play Squash?

All juniors 15 and under must wear goggles on court and white soled shoes. If these standards are not met the child may be asked to leave the court.

General

What if I think I’ve lost something in the club?

Due to the amount of items handed into us on a regular basis we can only keep lost items for 4 weeks and may not be able to keep it stored if it is a wet item. If you think you’ve lost something in club please call us on the number below to check if it has been handed in.

Do I need to bring my own towel?

Yes unfortunately we do not have the facilities to provide members with towels so please bring your own. Towels are available to purchase from reception if you forget yours!

What do I need to use a locker?

Our lockers use padlocks (fairly chunky ones) so please bring your own if you have one, if not we sell them in reception for £5 each!

Can I return an item of clothing purchased from reception?

Yes, as long as you have retained the receipt from the date of purchase. We can accept returns if the item of clothing is the wrong size as long as the labels are still attached or if the item is faulty we can accept returns or exchange for another.

Can I bring guests to the club?

Yes you can bring a guest, please see below for prices.

£8 per adult (16+)

£4 per child

How old do I have to be to use the sunbed?

You must be 18 years old to use the sunbed, this is a legal requirement. If we think you look younger than 21 we may ask you for photo ID before purchasing minutes.

Who do I speak to about problems with the Costa machine?

The machine is Costas responsibility so if you are having any problems with is please call them on 0333 0035883 so they can resolve your issue.

What happens if my medical circumstances change?

Please let us know as soon as your medical circumstances change by completing a new Pre Activity Readiness Questionnaire at reception.