Crozscore:

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

Emoticons

Customize Logos and Colors

Chat Ratings and Surveys

Proactive Chats

Chat History

File Transfer

Canned Responses

Multiple Operators

Chat Monitoring

Chat Routing

Social Media Integration

Co-Browsing

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Features:

Chat

Marketing Automation

History/Version Control

Multi-User

Notifications

File Sharing

File Transfer

Lead Management

Customer Management

Dashboard

Lead Scoring

Batch Permissions & Access

Audience Targeting

Contact Management

Referral Tracking

Third-Party Plugins/Add-Ons

Features:

Call Tracking

Third-Party Plugins/Add-Ons

Chat

Dashboard

Customer Management

Features:

Email Integration

API

Data Visualization

Data Export

Lead Scoring

Lead Management

Marketing Automation

Third-Party Plugins/Add-Ons

Google Apps Integration

Notifications

Dashboard

Summary:

Free live chat software

Real time engagement software for websites

Live chat software from Freshdesk

Proactive chat for websites

Live chat for small teams

Live chat for startups

Live chat tool for increased sales

Live chat software for customer support

Live chat software for more leads from website

Live chat software for engagement and sales

Summary:

No key features associated with this application.

Summary:

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Blossom

$15.001 user(s) / month

Included in plan:

Targeted Messages

Mobile Friendly

Line Visitor Activity

Unlimited Chat History

Live Visitor Activity

Customisable Widget

Interactive Widget

Sprout

Free

Included in plan:

CRM Integration

Free upto 3 agents

Visitor Profiles

BRONZE

$9.001 user(s) / month

Included in plan:

Unlimited chats

Web, Mobile & Desktop App

Chat history

1 Domains

Visitor tracking

Ticketing

SILVER

$19.002 user(s) / month

Included in plan:

All BRONZE Features

2 Domains

Customize Logos and Colors

Ratings & Surveys

Greetings

File Transfer

Canned Responses

GOLD

$39.003 user(s) / month

Included in plan:

All SILVER Features

Forums & Learner Communities

Departments & Groups

Supervise Chats

Multiple Operators

Chat Routing

Reports

White Label

Multiple Languages

Snapshots & Cobrowsing

Escalations & Transfer

Call Back

ProProfs Knowledgebase

Integrations

ENTERPRISE

$199.001 user(s) / month

Included in plan:

All Gold Features

Advanced Customization

Supervisor Dashboard

ProProfs Survey Maker

Access Reports via API

Customization Service

Audit & Admin Controls

SLA & Custom License

Vault

Enterprise Reporting

Customer Support

Pricing:

Starting from: $19.00/month

Credit card required: N/A

$19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

What are some applications this service is commonly used in tandem with?

CRM, 3rd Party Plugins

What is this service generally used for?

Live Chat with the Website Visitors

Does this service offer an API?

No

What platforms does this service support?

All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

Yes

Does this service offer multi-user capability (e.g. teams)?

Yes

Does this service integrate with any other apps?

Yes

Who are the main user groups of this service?

SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

Does this service offer guides, tutorials and or customer support?

Yes.

Does this service offer multi-user capability (e.g. teams)?

Yes.

Does this service offer an API?

Yes.

Does this service integrate with any other apps?

ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

What are some applications this service is commonly used in tandem with?

ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

What platforms does this service support?

ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

What is this service generally used for?

ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

Who are the main user groups of this service?

ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

What is this service generally used for?

To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

Yes.

What platforms does this service support?

SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

Yes.

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.