Guest Information

Room Service
Complimentary tea and coffee making facilities are available within your room. Alternatively Early morning tea and coffee can be delivered to your room at an additional cost of £4.00 per person. Newspapers can also be delivered to your room each morning on request. To avoid any delay, would guests please inform reception of their requirements upon arrival.

A 24 hour room service is also available and is subject to a 20% service charge. Breakfast, lunch, dinner and afternoon tea can be served in rooms on request; alternatively light refreshments and beverages are available at any time. For your own convenience and to ensure prompt service it would be greatly appreciated if you could order your breakfast the evening before from the Restaurant Manager.

Of special interest to Families
These terms are applicable to children when sharing parents’ accommodation:
Children under 3 years – No Charge
Children 3 to 8 years inclusive – 25% of adult rate
Children 9 to15 years inclusive – 50% of adult rate
Children over 15 years – 75% of adult rate
Children occupying adult accommodation – Full rate
An automatic baby listening service is available and we do all we can to help with children’s needs.

Value Added Tax
All prices quoted in this tariff are per person per day and are inclusive of Value Added Tax at the current rate of 20%. Any variation in the rate of VAT will automatically cause an adjustment to this tariff.

Reservations
A deposit of £75.00 per person is requested for bookings of two nights or less and £150.00 per person for bookings of three nights or more. On payment of the deposit your reservation will be confirmed in writing. Rooms are offered subject to still being available on receipt of your acceptance. Reservations commence at 2.00pm on the day of arrival. To facilitate the preparation of rooms for new arrivals, guest are requested to vacate their bedrooms by 11.00am on the morning of departure.

Hotel Chauffeur
The hotel car and Chauffeur is available to our clients and this service may be of particular interest to guests arriving by rail or air. A competitive charge is made for this exclusive service.

Cheques and Credit Cards
The reception office will cash all Sterling Travellers cheques and arrange for the changing of most foreign currency. Personal cheques will be cashed at the Management’s discretion and should be made payable to ‘Hotel Riviera Limited’. The Hotel Riviera will be pleased to accept either the American Express, Diners Club, Maestro, Mastercard, Solo, or Visa card as a method of payment for accounts.

Parking
The hotel car park is situated at the rear of the hotel. Undercover parking is also available at a nominal charge of £6.50 per night.

Please contact our Reception Department to confirm your requirements.

Valuables
The Management regrets that responsibility cannot be undertaken for the loss or damage to any article or articles of value unless they are deposited at the reception office for safe custody and an official receipt obtained.

Night Porter
The Night Porter is available throughout the night and can supply alcoholic beverages should guests require a drink after licensing hours and a limited range of light refreshments. The Night Porter will also be pleased to offer a shoe cleaning service.

Facsimile Service
Please enquire at Reception for further details of this service.

Dogs
Small dogs may be accepted in certain rooms at the discretion of the management at a charge of £16.00 per day to include one meal.

Cancelled Bookings
Guests are asked to appreciate that reservations are made on the assumption that if a booking is cancelled the hotel does not have to suffer the loss. The Hotel will endeavour to re-let the accommodation but if not successful the hotel will seek to recover it's loss. We therefore advise our guests to consider the benefit of a Holiday Cancellation Insurance Policy and we suggest that the sum insured should represent the total cost of the holiday.

Fire Safety
The hotel is fitted with the latest addressable fire alarm system. Please make yourself aware of the fire exits and emergency procedures which are displayed in your room.

Smoking Policy
The Hotel Riviera operates a smoke free policy throughout the building.

Television and Radio
For your additional entertainment the Hotel Riviera has incorporated with your digital television set a DVD Video Channel enabling you to have the opportunity to watch major feature films in the privacy and comfort of your hotel room. The radio is operated via your television set with a comprehensive selection of stations available.

Laundry and Dry Cleaning
These services can be arranged through the Housekeeper.

Internet Access
High speed wireless internet access is available in all Bedrooms and Public Rooms throughout the hotel. Please contact reception who will be pleased to provide you with a username for this complimentary service.

Doctor
Medical attention can be arranged in an emergency by informing Reception. In the event of an emergency at night, the Night Porter may be contacted by telephone from your hotel bedroom, who will immediately notify the duty doctor.

An extensive a la Carte menu is also available and those residents who may wish to dine exclusively from this menu and whose terms already include Dinner, will receive an allowance of £21.00 per person.

The management reserves the right to alter the tariff without prior notification and regrets that no allowance can be made for temporary absence or meals not taken.