At Forrester, each of us as analysts keep in regular contact with our clients and the industry through a process known as Inquiry. For workforce computing, this includes Benjamin Gray, Christian Kane, Michele Pelino, Onica King, and Chris Voce. Any Forrester client with Inquiry access can arrange for 1:1 time with an analyst to ask questions and seek advice, or simply ask for a response by e-mail. Most analysts also take advantage of the opportunity to ask a few well-considered questions of our own. Taken together with data, briefings from vendors, ongoing research and client advisory, the inquiry process helps us keep our eyes and ears focused on what matters to I&O professionals, and provides critical insights into their pain and needs. In this blog, I'll share my unvarnished responses to a client inquiry I received just last week:

Client questions:

1. What do you see as the most important trends in End User Computing for the next 3-4 years?

2. What will be the role of each type of device in an organization such as ours (financial services)?

3. What's the best way to find out what our employees need? What do other firms offer different types of workers?

4. Do you have any economic numbers about those devices (i.e. TCO per year)?