Crozscore:

Crozscore:

Software Description:

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.

Software Description:

LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds.

Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management.

This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Features:

Marketing Automation

Lead Scoring

Scheduling

API

Contact Management

Notifications

Lead Management

Chat

Dashboard

Customer Management

External Integrations

Batch Permissions & Access

Multi-User

Google Apps Integration

Data Export

Data Import

Features:

Multi-User

Scheduling

Chat

Google Apps Integration

Dashboard

Customer Management

Notifications

Lead Management

Contact Management

External Integrations

API

Data Export

Data Import

Call Tracking

Features:

File Sharing

Customer Management

External Integrations

Dashboard

Contact Management

Batch Permissions & Access

Multi-User

Chat

Notifications

Lead Management

Summary:

No key features associated with this application.

Summary:

Realtime Visitor Monitoring

Visitor Action Triggers

Social Insights

Custom Information Feed

Hot Leads & Customer Lists

Create Promotional Ads

Record Call Logs

Capture Call Back Requests

Full Email & Ticket Management

Create Customizable Surveys

Summary:

No key features associated with this application.

Starter

$19.951 user(s) / month

Included in plan:

Basic branding

1 proactive chat rules

2 groups

500 visitors

Click-to-chat

Small Business

$64.951 user(s) / month

Included in plan:

Premium integrations

Report scheduling and export

Sales conversion tracking

Full branding and surveys

3 proactive chat rules

5 groups

Unlimited visitors

Professional

$149.951 user(s) / month

Included in plan:

Enterprise security

A/B testing

Shared canned messages

Unlimited proactive chat rules

Unlimited groups

Subscription

$21.001 user(s) / month

Included in plan:

Live Chat

Subscription

$42.001 user(s) / month

Included in plan:

Live Chat

Email-Ticket Management

Subscription

$44.101 user(s) / month

Included in plan:

Live Chat

Email-Ticket Management

Knowledge Base

Subscription

$50.401 user(s) / month

Included in plan:

Live Chat

Email-Ticket Management

Knowledge Base

Call Management

Lite

Free

Included in plan:

1 Agent Account

30-day Chat History

Embedded Chat Window

1 Concurrent Chat

Professional

$10.001 user(s) / month

Included in plan:

Unlimited Chats

Unlimited Agent Accounts

Department Wise Categorization

Unlimited Chat History

Pop-up or Embedded Chat Window

Basic Chat Customization

Enterprise

$18.001 user(s) / month

Included in plan:

Unlimited Chats

API Integration

Unlimited Agent Accounts

Unlimited Chat History

Pop-up or Embedded Chat Window

Basic Chat Customization

Basic Chat Stats

Enterprise Plus

$37.001 user(s) / month

Included in plan:

Real-Time Monitoring

Unlimited Chat History

Unlimited Chats

Custom Logo In Chat Window

Widget Unbranding

Agent Activity

Unlimited Agent Accounts

Pop-up or Embedded Chat Window

Visitors Tracking Up to 1000

Agent Reports

Data Security

FAQs:

Does this service offer an API?

Yes

Does this service integrate with any other apps?

Yes

What platforms does this service support?

Velaro supports web browsers and windows app.

Does this service offer multi-user capability (e.g. teams)?

Yes

What are some applications this service is commonly used in tandem with?

Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

Who are the main user groups of this service?

The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

What is this service generally used for?

It is used for continuously improving customer service via chat and messaging.