"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
--Mark Victor Hansen, cocreator,#1 New York Times bestselling
series Chicken
Soup for the Soul

"This is a breakthrough book. I found myself being deeply influenced,
motivated and even inspired."
--From the Foreword by Stephen R. Covey, author of The 7 Habits of
Highly Effective People

"Relationships are the priority of life, and conversations are the
crucial element in profound caring of relationships. This book helps us
to think about what we really want to say. If you want to succeed in
both talking and listening, read this book."
--Dr. Lloyd 1. Ogilvie, chaplain, United States Senate

"Important, lucid, and practical, Crucial Conversations is a
book that will make a difference in your life. Learn how to flourish in
every difficult situation."
--Robert E. Quinn, ME Tracy Collegiate Professor of OBHRM, University
of Michigan Business School

"I was personally and professionally inspired by this book -- and I'm
not easily impressed. In the fast-paced world of IT, the success of our
systems, and our business, depends on crucial conversations we have
every day. Unfortunately, because our environment is so technical, far
too often we forget about the 'human systems' that make or break us.
These skills are the missing foundation piece."
--Maureen Burke, manager of training, Coca-Cola Enterprises, Inc.

"The book is compelling. Yes, I found myself in too many of their
examples of what not to do when caught in these worst-of-all-worlds
situations! GET THIS BOOK, WHIP OUT A PEN AND GET READY TO SCRIBBLE
MARGIN NOTES FURIOUSLY, AND PRACTICE, PRACTICE, PRACTICE THE INVALUABLE
TOOLS THESE AUTHORS PRESENT. I know I did -- and it helped me salvage
several difficult situations and repair my damaged self-esteem in
others. I will need another copy pretty soon, as I'm wearing out the
pages in this one!"
--James Belasco, best-selling author of Flight of the Buffalo,
entrepreneur, professor, and executive director of the Financial Times
Knowledge Dialogue

"Crucial Conversations is the most useful self-help book I have
ever read. I'm awed by how insightful, readable, well organized, and
focused it is. I keep thinking: 'If only I had been exposed to these
dialogue skills 30 years ago. . .'"
--John Hatch, founder, FINCA International

"One of the greatest tragedies is seeing someone with incredible talent
get derailed because he or she lacks some basic skills. Crucial
Conversations addresses the number one reason executives derail,
and it provides extremely helpful tools to operate in a fast-paced,
results-oriented environment."
--Karie A. Willyerd, chief talent officer, Solectron

"The book prescribes, with structure and wit, a way to improve on the
most fundamental element of organizational teaming and growth --
honest, unencumbered dialogue between individuals. There are one or two
of the many leadership/management 'thought' books on my shelf that are
frayed and dog-eared from use. Crucial Conversations will no
doubt end up in the same condition."
--John Gill, VP of Human Resources, Rolls Royce USA