Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you tell me a bit more about the problem please:1) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?2) Full model of the phone(s) (printed on sticker on the base usually)