Crozscore:

Crozscore:

Software Description:

Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk.

Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer.

Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Features:

Features:

Analytics

Audience Targeting

Chat

Dashboard

Notifications

Scheduling

Features:

API

Chat

CRM Integration

Dashboard

Inventory Tracking

Notifications

Scheduling

Task Scheduling/Tracking

Feedback Management

Analytics

Customer Management

Email Integration

Social-Media Integration

Summary:

Turn Gmail into a helpdesk

No external helpdesk required

Automatically answer repetitive questions

Collaborate with team members on customer support

Track how well your team assists customers

Summary:

Stay in touch with visitors on the go with IM chat app on mobile device

Understand website visitor and provide direct support at the right time

Customize chat widget to make your website more professional

Use Trigger to proactively engage with visitors based on defined rules

What are some applications this service is commonly used in tandem with?

For windows: Pidgin, Trillian.

For Mac: Adium, iChat, Messages.

For Android: Trillian, IM+, BeeJive, Xabber.

For iOS: Trillian.

For Web-Based: Trillian.im, Subiz Dashboard.

Does this service offer multi-user capability (e.g. teams)?

Yes. Subiz can offer unlimited number of agents for your sales and customer service team

Does this service offer guides, tutorials and or customer support?

Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs:

Who are the main user groups of this service?

Main users of TeamSupport are B2B software and technology companies with support and product teams.

What is this service generally used for?

It is generally used as a B2B customer support tool.

What platforms does this service support?

This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.