PlayStation

The network came up again for a short while, only to fail once again. 110 million users unable to access their online content or play.

—RANT—

When issue like this happen its for one reason and not the HACKERS
I am all for the “A” plan but where is the plan “B” Doesn’t seem to be one

I guess (only guessing from what I have experienced)
— its due to the lack in proper infrastructure —
I don’t blame the IT staff or engineers; and feed sad for that middle tier management who attempt to keep the budget low; so they look good to management above

But what does that get you?

-Failure-
Because they have failed to communicate upward of the risks and what needs to be in place and that that will cost involved to keep a network and infrastructure resilient.

Its that simple, and this is will over 100 millions customers are down. Sad, so sad and shows you how much they care.

–END RANT–

Re:

It seems that PlayStation network and that of Microsoft Xbox Online are both under a DDOS type event preventing access to content and log on resources. Users all over the world are affected by this outage.

New for 3.61: As a security measure, this system software update will require you to change your account password before you can again access PlayStation®Network *. Follow the on-screen instructions to complete this process.

* Applies to the master account and all sub-accounts.

Caution
When you change your password, an e-mail message may be sent to the e-mail address registered with PlayStation®Network (your sign-in ID). If you cannot receive messages at your registered e-mail address, you will not be able to change your password.
If you cannot receive messages at the e-mail address you have registered as your sign-in ID, before changing your password, make sure you have an e-mail address where you can receive messages and then contact PlayStation® Consumer Support.
Depending on your country/region of residence and the network environment you are using, you may not be able to change your PlayStation®Network account password or make use of PlayStation®Network services for some time after updating your PS3™ system software.
The ability to change PlayStation®Network account passwords and use PlayStation®Network services* will be made available in all regions within a few days.
* This does not include the use of PlayStation®Store.

It seems that Sony is set to compensate its PlayStation Network users with some free stuff. The executive deputy president of Sony Corp, Kaz Hirai apologized for the problems yesterday by saying that they were hit with a “highly sophisticated attack by a skilled intruder”.

He said customers would receive compensation in the form of free downloadable content and a free subscription to the PlayStation Plus enhanced online premium service.

Sony says customers will receive a month’s free subscription to PlayStation Plus. Existing subscribers to PlayStation Plus and Qriocity will get an extra month of free service.

Also reported:

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry, said Mr Hirai, “These illegal attacks obviously highlight the widespread problem with cyber-security.

“We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data.

“In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks.”

And there we have it.
The letter I have been waiting for, for those of you who did not get this.Here you go:

===================================

PlayStation(R)Network

===================================

Valued PlayStation(R)Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised in connection with an illegal and
unauthorized intrusion into our network. In response to this
intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full
and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our
network infrastructure by rebuilding our system to provide you
with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill
as we do whatever it takes to resolve these issues as quickly and
efficiently as practicable.

Although we are still investigating the details of this incident,
we believe that an unauthorized person has obtained the following
information that you provided: name, address (city, state, zip), country,
email address, birthdate, PlayStation Network/Qriocity password and login,
and handle/PSN online ID. It is also possible that your profile data,
including purchase history and billing address (city, state, zip),
and your PlayStation Network/Qriocity password security answers may
have been obtained. If you have authorized a sub-account for your
dependent, the same data with respect to your dependent may have
been obtained. While there is no evidence at this time that credit
card data was taken, we cannot rule out the possibility. If you have
provided your credit card data through PlayStation Network or Qriocity,
out of an abundance of caution we are advising you that your credit
card number (excluding security code) and expiration date may have
been obtained.

For your security, we encourage you to be especially aware of email,
telephone and postal mail scams that ask for personal or sensitive
information. Sony will not contact you in any way, including by email,
asking for your credit card number, social security number or other
personally identifiable information. If you are asked for this information,
you can be confident Sony is not the entity asking. When the PlayStation
Network and Qriocity services are fully restored, we strongly recommend that
you log on and change your password. Additionally, if you use your PlayStation
Network or Qriocity user name or password for other unrelated services or
accounts, we strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss, we
encourage you to remain vigilant, to review your account statements and
to monitor your credit reports. We are providing the following information
for those who wish to consider it:
– U.S. residents are entitled under U.S. law to one free credit report annually
from each of the three major credit bureaus. To order your free credit report,
visit www.annualcreditreport.com or call toll-free (877) 322-8228.

– We have also provided names and contact information for the three major U.S.
credit bureaus below. At no charge, U.S. residents can have these credit bureaus
place a “fraud alert” on your file that alerts creditors to take additional steps
to verify your identity prior to granting credit in your name. This service can
make it more difficult for someone to get credit in your name. Note, however,
that because it tells creditors to follow certain procedures to protect you,
it also may delay your ability to obtain credit while the agency verifies your
identity. As soon as one credit bureau confirms your fraud alert, the others
are notified to place fraud alerts on your file. Should you wish to place a
fraud alert, or should you have any questions regarding your credit report,
please contact any one of the agencies listed below:

– You may wish to visit the website of the U.S. Federal Trade Commission at
www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania
Avenue, NW, Washington, DC 20580 for further information about how to protect
yourself from identity theft. Your state Attorney General may also have advice
on preventing identity theft, and you should report instances of known or
suspected identity theft to law enforcement, your State Attorney General,
and the FTC. For North Carolina residents, the Attorney General can be
contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone
(877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney
General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;
telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this
incident, and we regret any inconvenience. Our teams are working around the
clock on this, and services will be restored as soon as possible. Sony takes
information protection very seriously and will continue to work to ensure that
additional measures are taken to protect personally identifiable information.
Providing quality and secure entertainment services to our customers is
our utmost priority. Please contact us at 1-800-345-7669 should you have any
additional questions.