If you were boss, everything would
work well. But you're not in charge - of the business, the board
of directors, your client or the car pool - so you can't be expected to
really accomplish anything, right?

You're not off the hook, because
Geoffrey Bellman wrote an excellent guide for succeeding from a support
position, Getting
Things Done When You Are Not In Charge (Berrett-Koehler 800-929-2929.)