Frequently Asked Questions

FAQ Topics

We support shipping to Australia, Canada, European United Nations, and Japan. A shipping fee at checkout covers the cost of shipping, duties, tariffs, and taxes. That's right, we'll pay all the fees! The United States will still receive Free Shipping via FedEx Home Delivery (ground). Please note that all prices listed on the website are in USD. To get a quote, complete the Estimate Shipping & Tax form on the My Cart page. Click "Get a Quote". Please make sure to select the shipping option presented to be able to complete the order.

*Shipments to Canada, Japan, Europe, and Australia can be delayed by up to two weeks. If you have any questions about when your international order will be fulfilled, please ask at: [email protected]

If you live outside of our supported shipping regions, then we recommend using a service called Reship.com.

Reship.com will allow you to forward your order to an international address, while saving you the cost of duties and tariffs. This is the most cost effective and simple option available at this time. Let us know if you have any questions!

Q

What About Alaska and Hawaii? Other US locations out of the 48 Continental States?

A

Orders shipped to Hawaii, Alaska, or United States territories can expect the wheel to be shipped via USPS. There is a shipping fee for shipping to these locations.

To get a quote, complete the Estimate Shipping & Tax information on the My Cart page. Select "Get a Quote". Please make sure to select the shipping option presented to be able to complete the order. Shipping confirmation e-mails will be sent out once the shipping label has been created, and the tracking numbers will be provided for USPS.com. Please expect 10-15 business days for delivery of the item depending upon location. We ship orders within 24-48 hours on business days. For orders placed on non-business days, they will be shipped on the next available business day.

Q

What Keeps the Wheel In Place?

A

A great design is the answer. The main hub is designed to sit down into the base along it's side tracks. We also use square/flat Roller Blade wheels that ensure maximum contact between the main hub and theRoller Blade Wheels. We recommend checking out our customer videos on here and on our social media channels for a chance to see the design in use.

Q

My Cat is Big, Like 30 Lbs Big, Will (S)he Fit on the Wheel?

A

We designed the wheel for cats up to 25 lbs, and have tested the wheel with 30 lb weights. The wheel proved remarkably stable and had no problem supporting the weight. We recommend the limit of 25 lbs. If you are concerned about the length of your cat, we suggest consulting with your vet who will be familiar with the size of your cat to compare to the diameter we currently offer.

Q

Will the Wheel be Stable on Carpet?

A

The wheel can be used on hard floors, and some carpeting. If the carpeting is too thick, or soft, this can reduce the stability of the wheel. However, if on a softer/thicker carpet, wood slates can be placed under the wheel to offer a uniform, stable surface for the wheel to be placed on on top of the carpet.

Q

How do I determine if the wheel is a good idea for my cat?

A

There are two ways to determine if the wheel will work for your cat.:

The first one is to determine the energy level of your cat. If they have a moderate to high energy level, then the wheel will be good for them to be able to expend some of that energy. An example of moderate to high energy is if your cat is inclined to race through the house in short spurts.

The second thing to consider if the wheel will be a good fit is if your cat is trainable. A good way to test this is to see if you can get your cat to jump up and down from a chair with the use of a toy or treat as incentive. Or, if your cat is capable of anticipating needing to do specific things in order to receive a reward they want. For example, if you require them to go to a specific spot to eat at a certain time of day, or act a specific way before they get to receive a treat or new toy. These are indicators of a cat who is capable of learning how to be trained.

Q

What kind of Cat Breeds can take to the wheel?

A

All kinds of breeds have shown interest in the cat wheel. We've received a wide array of videos of different kinds of cats on our Facebook page . Some of the breeds in the videos are Bengals, Savannahs, Persians, Sphynx, Siamese, and Munchkins. We've also received videos of mixed breed and rescue cats that have taken to the wheel.

A few shelters have also gotten wheels for their establishments. They have found that quite a few of the cats will take to the wheel with a bit of training.

Q

Will a fat cat use the wheel? Will they lose weight?

A

Heavier-set cats can definitely use the wheel as long as they are under the weight requirements. It may take a little more effort to get them using the wheel, especially if they have a lower energy level than most cats. The key is in the training and making sure that the reward they are receiving is worth the effort until they start to realize how much they can enjoy the wheel without an incentive.

We've seen quite a few customer videos of heavier-set cats using the wheel, though we do not know how big the cats were. We've also received e-mail feedback from a couple of customers who have been tracking their cats' weight. Within about a month's time these customers found that their cat had lost between 1-2 lbs. When they took the cat to their vet, the vet also noticed a change in size.

Keep in mind, for a cat to lose 2 lbs in one month, it means that they have lost 10% of their body weight if they average around 20lbs in size. So, if your cat does not lose the same amount in the same amount of time that does not mean it is not working. You will also want to keep an eye on their waist and their general shape. They may start to get leaner in appearance before the scale starts to reflect the change in weight.

Q

How quickly will a cat learn to use the wheel?

A

This varies from cat to cat. Some customers have hadtheir cats take to the wheel immediately without prior exposure to a Cat Exercise Wheel. Others have gotten their cats walking on the wheel with an incentive of a treat within the first few days. However, for some cats, it can take longer. We offer a 30 day window for returning used Cat Exercise Wheels. This will give you plenty of time to assess your cat's level of interest in the wheel. Check out the return policy, in further detail, here : http://onefastcat.com/index.php/returns-refunds

Q

What do I do if my cat is skittish towards the wheel?

A

If you find you have a skittish cat, or they are hesitant towards the new item in their home, then we encourage you to remove the main hub off of the base stand. Lay it flat on its side. Leave it there for a few days. This will allow your timid cat to check out the new item on their own time, and to be able to smell it, rub against it, and interact with it down on their level without it moving on them. When you find they are comfortable around it (or sleeping in it) then go ahead and place it back on the base and begin the training process. Start a little simple on the first few days, encouraging them to come near the wheel with a toy or to receive a treat. This will build up their confidence with the item.

Q

My wheel is wobbling, how do I fix that?

A

The wheel should have a bit of a wobble to it. This acts as a shock absorber as your cat is running on the wheel since cats do not apply weight evenly as they run. If you are concerned about a severe wobble, you may send us a video clip of the issue to [email protected]. We can then review to see if there is any adjustments that need to be made or assure you that it is an acceptable amount of wobble in the main hub.

Q

My wheel is derailing. How do I troubleshoot this?

A

We've found if customers are having this problem, it is due to the roller blade wheels pinching the main hub. To resolve this issue, you can loosen the bolts on the roller blade wheels. This will allow the roller blade wheels to shift further out in the side track. This then offers the main hub a little bit more room to shift as the cat is running on the wheel. Since cats apply their weight unevenly as they run, the main hub will bounce or shift in the base to counter act this weight. If the main hub is too rigid in the base, it can cause the wheel to derail.

Another trouble shoot that we can suggest is to make sure that the base is sitting level on the ground. You will want to make sure that both the floor you have it on, and the base is sitting level. You can also take off the base panels to make sure that the aluminum bar is level and not appearing to be twisted. If you do find that the bar is twisted, please send us pictures of the problem, with your order number, to [email protected] You will also want to check that the bolts that hold the base panels is not too tight. If too tight this could keep the main hub to not sit deep enough in the base.

Q

Do you offer shipping to APO/FPO addresses?

A

Unfortunately, we are unable to offer timely shipping to APO/FPO addresses. If you wish to have a third party ship the item to you, we will happily provide you with the dimensions of the box that the item ships in.