Great location with access to shops and dining options. sizeable rooms with great views

Comment from Hotel Management

Mar 14, 2018 by Front Office, Hotel Management

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
We truly look forward to welcoming you again when you come back to Otaru next time.

3 out of 5

Recommended
for Everyone

by A verified traveler from Missouri City

Nice hotel with ocean view, but it was not cleaned

Posted Mar 7, 2018

I booked this hotel for my last night staying in Japan. I have stayed two other small japanese style hotels, I thought this one would be better, but it was not.
Pro: The room is much bigger than others, having an ocean view, it’s certainly a plus. The staff at the front desk are nice.
Con: The room is not clean. Bathroom vanity had significant white stain. Dry vegetable sticked at the trim of the windows. The carpet is not clean, too. I was so surprise when I saw the white stain and thinking about changing a room. But I only stayed a night, so I didn’t ask for it. The staff who serving at breakfast was rude, no smile, and avoiding to response a customer request. The breakfast was not as good as my other stays at Hokkaido. A little bit disappointed.

Comment from Hotel Management

Mar 14, 2018 by Restaurant Manager, Hotel Management

Dear Guest
Thank you very much foy your staying at Grand Park Otaru.
Please accept our sincere apologies for the inconvenience you have experienced about breakfast.
We will try to do the best for improving menu, service and equipment for breakfast.
We make effort not to make our guest uncomfortable at our breakfast.
Thank you for your comment.
Grand Park OTARU
Restaurant Manager

3 out of 5

by A verified traveler

Posted Mar 4, 2018

The room is not bad quite old but good view. Reception staff can't talk English is quite hard to communicate.

Comment from Hotel Management

Mar 5, 2018 by Concierge, Hotel Management

Thank you very much for staying with us at Grand Park Otaru and thank you for your feedback.
We would first of all like to apologize for not being able to meet your expectations.
We will share your comments with the rest of the hotel team members for improvement.

5 out of 5

Recommended
for Everyone

by A verified traveler from singapore

Excellent service , location and comfort

Posted Feb 5, 2018

Reception staff very helpful to provide information .
Very convenient as linked to JR station thru major shopping complex with supermarket

Comment from Hotel Management

Feb 6, 2018 by Front Office, Hotel Management

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
We truly look forward to welcoming you again when you come back to Otaru next time.

5 out of 5

Recommended
for Everyone

by A verified traveler from thailand

Nice hotel large room

Posted Feb 2, 2018

Large clean room easily to get around inside the shopping mall good. Connecting access to JR which really good in a cold winter, how we just get off the train and get in the mall and walk inside to the hotel. Staff were also really good.

Comment from Hotel Management

Feb 4, 2018 by Concierge, Hotel Management

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
We truly look forward to welcoming you again when you come back to Otaru next time.

5 out of 5

Recommended
for Everyone

by A verified traveler from New Zealand

Posted Dec 22, 2017

We are family of three stayed in a twin bed room with extra bed for our son, very spacious room compare with other hotels.

Comment from Hotel Management

Dec 24, 2017 by Front Office, Hotel Management

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
We truly look forward to welcoming you again when you come back to Otaru next time.

5 out of 5

by KT

Posted Dec 16, 2017 on Hotels

It is difficult to travel from Otaruchickko station to the hotel after 8pm in winter, please plan to travel earlier. Otherwise, good value for money.

Comment from Hotel Management

Dec 18, 2017 by Suzuki, Hotel Management

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
We truly look forward to welcoming you again when you come back to Otaru next time.

4 out of 5

Recommended
for Everyone

by A verified traveler from Singapore

Great stay

Posted Dec 15, 2017

Little dated but clean and comfortable hotel. Was pleasantly surprised when the staff allowed us earlier than official check in and we were give to adjoining room with a super view - perfect for harboring our family with little and active kids! Staff attitude really made the difference - took their initiative and offered us information in getting around the area.
Location was superb - plenty of eateries and shopping around. Though the only caveat is that the adjoining mall which links to the train station closes early at 8pm; beyond that time you have to walk around in the cold winter to get into the hotel.
Overall great stay; would recommend as an alternative to Otaru

Comment from Hotel Management

Dec 18, 2017 by Concierge, Hotel Management

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
We truly look forward to welcoming you again when you come back to Otaru next time.

2 out of 5

by A verified traveler from Singapore

Disappointing service quality

Posted Dec 14, 2017

I had written my review under another booking of this hotel. To cut it short, overall we are disappointed with the hotel service quality. To be more specific, I'm referring to front desk staffs.

Comment from Hotel Management

Dec 18, 2017 by Concierge, Hotel Management

Thank you very much for staying with us at Grand Park Otaru and thank you for your feedback.
We would first of all like to apologize for not being able to meet your expectations.
We will share your comments with the rest of the hotel team members for improvement.

3 out of 5

by A verified traveler from Singapore

Service level out of our expectation

Posted Dec 13, 2017

Don't expect you will get warm welcome and warm smile from the hotel staffs, basically they are just doing standard job to serve customers. When we were checking (not asking or request) with hotel whether there is complimentary parking provided, the answer is "no". And we realized they were looking at us and whispering behind us. From their expression and body language, we feel that somehow they critisized us... or may be I got them wrong because we don't understand Japanese. However, working as front line staffs of service industries, this is a big mistake that they shouldn't been made.
Other than hotel staffs attitude, we are satisfied with the room. Clean, spacious , view is nice.

Comment from Hotel Management

Dec 16, 2017 by Front Office, Hotel Management

Thank you very much for staying with us at Grand Park Otaru and thank you for your feedback.
We would first of all like to apologize for not being able to meet your expectations.
We will share your comments with the rest of the hotel team members for improvement.