USA order informationUSA
basic terms-
Pay with Paypal or a Postal Money Order- $5.00 flat rate postage for any size order boxUSA ordering is as easy as 1-2-3

1. Browse the site; email your order list and receive a
prompt reply with stock status/total
2. Approve, adjust or pass. Make payment when you approve/finalize
3. The order is mailed within 48 hours, usually Tuesdays, Thursdays and Saturdays

- An upgrade to Priority Mail service is available for an additional cost, please inquire.

- All claims must be made within 7 days of receipt of order. A defective item is exchanged for the same item only.

- No
returns due to style/quality of music or similar issues.
- A problem or question with an order? Please contact us
immediately so we can assist you.

- Sentinel Steel does not sell bootlegs or any sort of unauthorized merchandise.

- Office and warehouse hours are normally 11:00 AM to 7:00 PM, Eastern Standard Time,
Monday through Friday. We are closed most Saturdays and Sundays. Schedule changes, if any, are posted
to the homepage and emailed to our customer list.

5) You and
Sentinel Steel will instantly receive an email confirming payment has
been made. Sentinel Steel will then send your order. All Paypal
transactions are secure from both ends.

4. Only a "Confirmed" shipping address will be accepted on
the Paypal
form. A "Confirmed" address is the original address you provided to
Paypal when you initially signed up (usually a home address). It is
essentially your "billing" address. It is the default address in your
Paypal account. Please do not use a work
address or a third party address.

5. When making Paypal payment, be sure to select the "Instant" option; "eChecks" can take a week to clear.

6. Payment must be made as "Business/Goods" only.

7. If you prefer, we can send you a Paypal Money Request or a Paypal Invoice Bill.

1.
Customers must inquire about product availability (subject line: "stock
status" or something similar) and make reservations by email. For best results, simply copy and paste text from our site.
2. We accept Postal Money Orders only. These can only be purchased from your local post office.

3. Once the order is confirmed by email, please send a Postal Money Order
payable to:

Sentinel Steel Records20 Jackson Ave
Peabody, MA 01960
4. Your full name, address, day and night time phone numbers and email
address MUST be included with the payment.

5. A list of what is being ordered should also be included with the
payment. A simple print-out of the email communications would be fine.
The address and phone information can be included on the print-out. A
handwritten list would also be fine.

6. USA orders awaiting a Postal Money Order payment are reserved for up to one week. Extensions may be granted, inquire.

7. We will email you on the day the Postal Money Order arrives.

8. Purchases paid for by Postal Money Order are processed and shipped out
within 48 hours of receipt of payment.

-- DVDs and Blu-Rays also wanted; all genres, from music to movies. Any region, PAL or NTSC,
welcome.

-- Collectibles also wanted, from vintage toys to comic books and more.

Email us your lists!

To place an order with trade credit:

1. To confirm
an order first, inquire about product availability (subject line:
"stock check" or a similar phrase) and make order reservations by
email. This can be done before or after you have your trade stuff
priced by Sentinel Steel.

2.
To receive trade credit prices for items, please email your list of
trade stuff (subject line: "trade-in list" or a similar phrase) for a
prompt reply. This can be done before or after you make your order
reservations/inquiry. Some customers prefer to simply mail stuff in
without a list in advance; that would be fine. But do email us a
general idea of what you plan to mail in.

3. When emailing lists of any kind, please type it in your email window
as a list (not paragraph) and include special pressing notes where
needed. Examples:

...and
so on. This way our trade credit offer will be more accurate. But as
mentioned above, we understand creating lists can be a hassle, so we
can accept your items without a detailed list. Just message us in
advance before sending your stuff so we can approve.

4. Simple plain email text is preferred but spreadsheets are also welcome.

5. All items should be complete, in Very Good to Like New condition with only minor wear
visible.

6. Once priced, review the credit prices offered and confirm by email
what you wish to send to Sentinel Steel.
7. If your trade credit is less than the total of the order, you
can pay the balance due with Paypal or a Postal Money Order. We will inform you on the order bill/receipt via email.

8. If your trade credit is more than the total of the order, the
credit balance remaining will be saved for your next order and noted on your order receipt via email.
Note: some customers send in a large quantity of trade product at once
(to save on shipping) and keep credit on file for purchases throughout
the year. That's fine.

9. Cash payments are also available but usually at 50% of the trade credit value.

10.
Be sure to use a strong box with plenty of cushion inside. Do not allow
items to
shift within the box. If you shake the box and hear rattling inside,
add more packing material to the box. "Crunched" up newspaper works
fine. Be sure to use A LOT of packing tape on the exterior of the box,
especially around the openings and the bottom. This is VERY important.
Note: Do not allow anything to be "loose" within the CD jewel cases or
DVD cases. Make sure the disc is firmly in its holder.

11. The cheapest mailing method is 'Media Mail' from
your local post office. It takes about 2 to 7 days to arrive.
Note: do not use "Parcel Post" -- it is a rip off rate; almost as expensive as Priority Mail but at Media Mail speed. Avoid.

12. Your full name, address, day and night time phone numbers and email
address must be included within the box.

13. A priced list of what is being traded in and a list of what is
being ordered should also be included within the box. A simple print
out of
our email messages would be fine. If you do not have a printer, then
just write your contact details on a piece of paper, insert it into the
box, and we will print out the email list details on our end.

14. Mail to:

Sentinel Steel Records20 Jackson Avenue
Peabody, MA 01960
USA
15. An email message will be sent to you when the trade box is received
and inspected. The order will be finalized from there.