Now my elephant stopped working at all. I have no idea why. When I try to launch it, it states: In aplication Pokerstrategy.com Elephant has occured a problem and it is necessary to close it. We´re sorry about the inconveniences.

To find the config file you need to open up Start -> run (or Windowskey + R), type %appdata% - press Enter - navigate one folder back, go to "Local" open up the PokerStrategy.com folder and search this folder for "user.config".

Delete all appearances and you should be able to start it again.

Regarding your missing hands: This maybe caused due to a filter setting. Please delete all filters by pressing "delete" in the lower right hand corner.