1) In the Dropbox, do you see the recording? If that is so, we suspect it can be due to the naming of your monitor. May I know how you set the name of the monitor?
2) If there is recording in the Dropbox, do you mean you just cannot receive the push message?

Thanks for the reply. No unfortunately there are no dropbox recordings happening at the moment either. A while ago though I did notice I wasn't getting alerts, but there were recordings being saved to dropbox. That subsequently seemed to fix itself. Now though there are no recordings or push notifications happening.

My two cameras are named "Hall" and "Landing". I named the cameras during the initial set up phase when installing them.

I have just setup a single M100 and all working fine except for the motion detection & push notifications. I have checked the iPhone notification settings and all OK. I can manually activate record and the video appears in Dropbox but no notification ! I have set up and rechecked all the settings for Motion & Audio detection but nothing seems to happen ! I have read through all the earlier suggestions and rechecked the settings & I have the latest S/W version 6.5. Has anyone solved this problem ? Regards Alan

I have installed the latest application software version over the weekend. Restarted both my cameras but the problem is still the same. No Alert notifications, no dropbox recording.

Regards,
Evan

Originally Posted by evan.spier

Hi,

Thanks for the reply. No unfortunately there are no dropbox recordings happening at the moment either. A while ago though I did notice I wasn't getting alerts, but there were recordings being saved to dropbox. That subsequently seemed to fix itself. Now though there are no recordings or push notifications happening.

My two cameras are named "Hall" and "Landing". I named the cameras during the initial set up phase when installing them.

I have had my M100 set up almost a week now. I have it set up to monitor the front door of our house, in that time I have had two alerts ( 30 sec videos deposited in my Dropbox and two push alerts to my IPhone 4 & the number 2 against the Alert symbol in the monitor screen and the details of the Alerts listed. However, both of these videos captured stationary scenes ! This has been a constant set up, the postman delivers post every day and no sign of an alert in bright sunny daylight. While in the Live monitoring mode I can activate the record button and a 30 sec video is deposited in my Dropbox folder, so the comms to the Dropbox works. So either the motion detection algorithm is at fault or the processing of the Alert in the App fails to handle the motion detection information correctly. Software up grade required soonest please Philips.

thank you very much for the above feedback on your issue. Please be ensured that our development team is currently looking into the alerts/dropbox issues. Once we have any updates available, we will inform you immediately.

thank you very much for the above feedback on your issue. Please be ensured that our development team is currently looking into the alerts/dropbox issues. Once we have any updates available, we will inform you immediately.

1. ADD your InSight Monitor with the latest InSight Application
2. Remain at the same WIFI network, upgrade to latest Monitor firmware if it is prompted
3. Enable the Alert, configure the Dropbox account, and enable your desired Alert source
4. Remain inside the InSight Application, trigger the alert, like Motion and Audio;
5. For iOS, you should able to get Prompt in a second, to tell motion/audio is detected
6. If you do not see the prompt message, you may need to adjust your threshold or your action in order to see the Prompt message show up
7. Once you receive the prompt message, you can exit the App via HOME key
8. Wait for a while, normally take a minute from when you trigger the event, to see a Push message, again please make sure you have enabled the Alert in Notification Center

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