Windows 2000 Server Problem

I am running a Windows 2000 Server with Citrix for the offsite users to
access the system.Note: The file system: NTFS
The network is in a workgroup. (Active directory is not running)

Last Thursday, we discovered a worm in the server. Note: the file NPFMONTR.exe
was located in the startup. According to Symantec, it was a w32.spybot worm.
The worm was causing the server to send out packets and as a result the
internet access was slowed down tremendously

The virus was removed by Symantec and I manually stopped the npfmontr.exe
from running (running msconfig and stooped the program from starting)

The Internet access is back to normal!
Problems that I am still facing:-
1) I have installed Windows 2000 SP4 but when I run live update,
the updates cannot be installed.

2) After leaving the server idle for say 1/2 hour, you cannot login to the
server even with the administrator logon.
The error message says
'The system can not log you on due to the following error
The network request is not supported.Please try again or consult your system
administrator.

I have tried online virus scanning via Trend and Panda but someting in the
background seems to be stopping them from running

Any advise is very much appreciated.
--
Win Shaw

David H. Lipman

07-09-2005, 10:49 PM

From: "Win Shaw" <win_shaw@yahoo.com>

| Hi there,
|
| I am running a Windows 2000 Server with Citrix for the offsite users to
| access the system.Note: The file system: NTFS
| The network is in a workgroup. (Active directory is not running)
|
| Last Thursday, we discovered a worm in the server. Note: the file NPFMONTR.exe
| was located in the startup. According to Symantec, it was a w32.spybot worm.
| The worm was causing the server to send out packets and as a result the
| internet access was slowed down tremendously
|
| The virus was removed by Symantec and I manually stopped the npfmontr.exe
| from running (running msconfig and stooped the program from starting)
|
| The Internet access is back to normal!
| Problems that I am still facing:-
| 1) I have installed Windows 2000 SP4 but when I run live update,
| the updates cannot be installed.
|
| 2) After leaving the server idle for say 1/2 hour, you cannot login to the
| server even with the administrator logon.
| The error message says
| 'The system can not log you on due to the following error
| The network request is not supported.Please try again or consult your system
| administrator.
|
| I have tried online virus scanning via Trend and Panda but someting in the
| background seems to be stopping them from running
|
| Any advise is very much appreciated.
| --
| Win Shaw

It is a self-extracting ZIP file that contains the Kixtart Script Interpreter {
http://kixtart.org Kixtart is CareWare } two batch files, four Kixtart scripts, one Link
(.LNK) file, this PDF instruction file and two utilities; UNZIP.EXE and WGET.EXE. It will
simplify the process of using up to 3 different Anti Virus Command Line Scanners to remove
viruses and various other malware.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode. This
way all the components can be downloaded from each AV vendor’s web site.
On Win9x/ME the choices are; Trend, McAfee, Exit the menu and Reboot the PC
On NT4, Win2k, WinXP and Win2003 Server the choices are; Sophos, Trend, McAfee, Exit the
menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file.

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

The Sophos detected a file win-login.exe with the w32/rbot-fam virus.
The virus was removed .
Trend did not detect anything.
Mcafee did not seem to run

However, after the system was rebooted, I tried the Windows update but
the system still refuses to install the Win 2K security updates.

Any other suggestions
--
Win Shaw

"David H. Lipman" wrote:

> From: "Win Shaw" <win_shaw@yahoo.com>
>
> | Hi there,
> |
> | I am running a Windows 2000 Server with Citrix for the offsite users to
> | access the system.Note: The file system: NTFS
> | The network is in a workgroup. (Active directory is not running)
> |
> | Last Thursday, we discovered a worm in the server. Note: the file NPFMONTR.exe
> | was located in the startup. According to Symantec, it was a w32.spybot worm.
> | The worm was causing the server to send out packets and as a result the
> | internet access was slowed down tremendously
> |
> | The virus was removed by Symantec and I manually stopped the npfmontr.exe
> | from running (running msconfig and stooped the program from starting)
> |
> | The Internet access is back to normal!
> | Problems that I am still facing:-
> | 1) I have installed Windows 2000 SP4 but when I run live update,
> | the updates cannot be installed.
> |
> | 2) After leaving the server idle for say 1/2 hour, you cannot login to the
> | server even with the administrator logon.
> | The error message says
> | 'The system can not log you on due to the following error
> | The network request is not supported.Please try again or consult your system
> | administrator.
> |
> | I have tried online virus scanning via Trend and Panda but someting in the
> | background seems to be stopping them from running
> |
> | Any advise is very much appreciated.
> | --
> | Win Shaw
>
> Dump the contents of the IE Temporary Internet Folder cache (TIF)
> Start --> Settings --> Control Panel --> Internet Options --> Delete Files
>
> Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
> Tools --> Options --> Privacy --> Cache --> Clear
>
> Download MULTI_AV.EXE from the URL --
> http://www.ik-cs.com/programs/virtools/Multi_AV.exe
>
> It is a self-extracting ZIP file that contains the Kixtart Script Interpreter {
> http://kixtart.org Kixtart is CareWare } two batch files, four Kixtart scripts, one Link
> (.LNK) file, this PDF instruction file and two utilities; UNZIP.EXE and WGET.EXE. It will
> simplify the process of using up to 3 different Anti Virus Command Line Scanners to remove
> viruses and various other malware.
>
> C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
> This will bring up the initial menu of choices and should be executed in Normal Mode. This
> way all the components can be downloaded from each AV vendorâ€™s web site.
> On Win9x/ME the choices are; Trend, McAfee, Exit the menu and Reboot the PC
> On NT4, Win2k, WinXP and Win2003 Server the choices are; Sophos, Trend, McAfee, Exit the
> menu and Reboot the PC.
>
> You can choose to go to each menu item and just download the needed files or you can
> download the files and perform a scan in Normal Mode. Once you have downloaded the files
> needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
> during boot] and re-run the menu again and choose which scanner you want to run in Safe
> Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.
>
> When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
> file.
>
> To use this utility, perform the following...
> Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
> Choose; Unzip
> Choose; Close
>
> Execute; C:\AV-CLS\StartMenu.BAT
> { or Double-click on 'Start Menu' in C:\AV-CLS }
>
> NOTE: You may have to disable your software FireWall or allow WGET.EXE and/or FTP.EXE to go
> through your FireWall to allow them to download the needed AV vendor related files.
>
> * * * Please report back your results * * *
>
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> http://www.ik-cs.com/got-a-virus.htm
>
>
>

David H. Lipman

07-09-2005, 10:49 PM

From: "Win Shaw" <win_shaw@yahoo.com>

| Thanks for your help Dave.
|
| The Sophos detected a file win-login.exe with the w32/rbot-fam virus.
| The virus was removed .
| Trend did not detect anything.
| Mcafee did not seem to run
|
| However, after the system was rebooted, I tried the Windows update but
| the system still refuses to install the Win 2K security updates.
|
| Any other suggestions
| --
| Win Shaw
|

Spyware/adware may block this. Try scanning the system with Ad-aware SE and SpyBot Search
and Destroy.

However, before you do that, go into IE's properties and make sure the Microsoft Domain is a
Trusted Site and not a Restricted Site.

It keeps shutting down Symantec Antivirus' autoprotect service, and has
effectively immobilized it as well.

I believe a simple solution may lie in security. If the virus uses the
same file name all the time, you can simply deny Execute, Read, and
Write permissions to the file, leaving only Delete and some others
(forgot which). This is what allowed me to remove a virus on another
computer, and it may fix this one until Microsoft releases an
update/fix for this.

It seems to only affect Windows 2000 systems, and it seems to enter
through the IIS service, on port 80, somehow.

It's hard to believe that this, and one other site, is the only
information on the internet regarding this virus!