Quick Degree Finder

Featured Online Colleges

Social Services Program Analyst

Salary: $23.40-$28.57 hourly / $4,070-$4,968 monthly /
Range: 5654

DEFINITION: Under general direction, performs analytical work
related to improving the service delivery of various social service
programs; develops recommendations regarding changes to current
operations, the impact of changes to current operations, and
required policies and procedures to implement changes; serves as a
technical expert for assigned program; and performs other related
duties as required.

DISTINGUISHING CHARACTERISTICS: This is a professional analyst
classification found only in the Social Services Department. It is
distinguished by its focus on social service programs and service
delivery and its role in recommending and developing new policies
and procedures for various social services programs. It is
distinguished from the Departmental Analyst by that classification's
more general knowledge requirements and use throughout the County.

EXAMPLES OF DUTIES:

1. Analyzes new and proposed regulations and determines potential
impact on current operations; researches information from other
agencies and states to help predict impact; provides feedback to
State on proposed regulations; recommends that management either
support or oppose a new regulation; develops new policies and
procedures and issues administrative directives to implement
changes; provides training to program staff; monitors the
implementation of new procedures and makes changes as required;
ensures that program is in compliance with regulations.
2. Attends meetings with State officials and staff from other
counties to hear and provide feedback regarding proposed
legislation; analyzes and discusses proposed changes with staff from
other counties to issue either a joint or independent opinion to the
State; makes recommendations to management to either support or
oppose proposed regulations.
3. Analyzes current operations and work flow to ensure program is
operating efficiently; identifies problems in process or
communication; develops and recommends new policies and procedures;
drafts written procedures and administrative directives to implement
new procedures and provide clarification to staff regarding proper
operational procedures.
4. Provides statistical analysis of the fiscal and staffing impact
of program changes and new regulations; recommends changes to
staffing levels and provides cost estimates to management for use in
planning.
5. Acts as a technical resource for program staff; responds to
queries about regulation interpretation, past practice, and
implementation; conducts research and provides interpretation of
State regulations; contacts State officials for opinions on
regulation interpretation; assesses need for additional training;
recommends or provides training for program staff; creates new
procedures to improve program operations.
6. Assists in the development of performance measures for vendor
contracts; reviews performance and budget reports from contractors;
identifies inconsistencies or other problems; coordinates with
vendors to ensure proper steps are taken to address issues and that
an adequate level of service is maintained.
7. Works on a variety of special projects as assigned; on
project-by-project basis may provide functional supervision to other
staff assigned to the project.

1. three years of journey-level experience providing direct client
services in a human or social services program; or,
2. three years of experience performing duties equivalent to an
Eligibility Worker II or Career Employment Specialist II with Santa
Barbara County; or,
3. two years of experience performing duties equivalent to a Social
Service Worker with Santa Barbara County; or,
4. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.

Knowledge of: laws and regulations governing social or human service
programs and systems; principles and practices of data collection
and analysis; standard office computer applications including word
processing and spreadsheet software; basic mathematics; standard
English usage and grammar; technical report writing methods;
research methods and tools.

Ability to: compile and analyze information; identify problems,
collect data, establish facts, research and analyze alternative
solutions, draw conclusions, and make recommendations; analyze and
interpret data, rules, regulations, policies, and procedures;
project consequences of actions and recommendations; evaluate
services and programs for efficiency and cost effectiveness; work
independently, organize and prioritize work assignments; communicate
complex information verbally and in writing; prepare and write clear
and concise reports, business correspondence, policies, and
procedures using correct grammar, punctuation, and spelling; make
effective presentations in front of groups; establish and maintain
effective working relationships with co-workers, clients, and
representatives of other agencies or departments; communicate
effectively to convey complex ideas, concepts, and procedures;
define data requirements; gather and validate information using
independent judgment and statistical techniques; handle multiple and
conflicting deadlines.