I was impressed with the size of the rooms. The cleanliness and how the hotel was able to accommodate me so well. The shuttle bus proved to be very handy indeed. Mihail in the lobby proved to be especially helpful. Thank you guys, it was a pleasure.

Plam P

23/11/2016

2

« Expected more »

I book the hotel as it was recently build and it shows new property. I booked thru British Airways It is new but not maintained lack of hotel management. All sit in lobby but no one sees the lobby was dirty. Staff does not demonstrate good English. Carpet in the room heavy stained cigarette found from previous guest no luggage assist no even guidance to the room as if I work there and supposed to know everything I did addressed the issue the lady at front desk said oh sorry and continued her paperwork Poor customer service

Dmytro I

23/11/2016

4

« Pleasure to be here. »

I've stayed in the hotel for 3 nights.
Staff knows English pretty good to understand you. Hotel has nice rooms, everything is clean. Breakfasts are tasty. Conference rooms are pretty nice organized. The good choice if you want staying near the airport.

Réka S

22/11/2016

2

« Suprised in a bad way about the staff »

I was very suprised about the service. Food was very bad. I ate fish two times and was not that fresh. Room looks fantastic bed is very comfy. Breakfast is great but for dinnerband lunch I would not recommend it.

AdamWilson

16/11/2016
,
Nashville, TN

5

« Sofia Trip »

We stayed here two nights on a recent trip to/from Sofia. After flying all night from the U.S., it was a welcome sight. New hotel and close to the airport. Staff was helpful and meals in the restaurant were excellent. Breakfast buffet was fabulous! Room was clean and well appointed. Hotel offers free shuttle to/from airport.

Jackinbama

12/11/2016
,
Greer, South Carolina

4

« Window Whistles »

In an otherwise great business or commuter hotel the lone distraction was a window that whistled. Room 815 has a whistling window.
The room otherwise was very nice, well appointed, comfortable bed. Excellent wifi that once connected worked in room and restaurant.
This hotel is very close to the airport and has a free shuttle that is great. They also have a nice restaurant with an adequate offering. I found the service an the hotel and restaurant to be very good. English spoken by all staff.
I would definetly stay again.

Bruce W

31/10/2016
,
Adelaide, Australia

4

« Overnight before morning flight out »

Near new hotel close to airport. Friendly staff and easy checkin. Ample free parking. We had dinner in restaurant. Menu offered enough good options but was a little pricey for Sofia in our view. Wine and beer options were also plentiful. We booked a business suite which was spacious, comfortable and spotless. Bed was great. Air conditioning for heating was a little noisy and not that effective. (Room was cold even with a/c on 28)
Breakfast was typical good quality European and was plentiful.
Would stay again when needing close to airport hotel.

Stanislav G

28/10/2016
,
Burgas, Bulgaria

1

« Overcharging my credit card »

I made a reservation true Booking.com and this hotel overcharged my card. I never see something like this before as the explanation was that "this is the practice " . How discussing to treating your customers like that! Pity, because I really like Best Western around the world but not Bulgaria! If was up to me I will not give them even 1 star! Shame!

Richard P

17/10/2016

4

« Good airport hotel »

This hotel is new and very large for Sofia. It's about 500 metres from Terminal 1 Sofia Airport, but don't expect to walk there, it's impossible without walking across scrubland and dark paths. It's not a hotel for people who love to use public transport, it's a long way from the Sofia Metro, via a very long and dark at night concrete path, not to be recommended after dark.
However the hotel is excellent value, the rooms and very large with modern and clean bathrooms, the whole hotel is spacious and furnished in a very modern style. Check in is friendly and efficient, the breakfast from 7 to 10 am is good. Beds are comfortable and Internet TV is provided. Most important is that the wi-fi is good and seems to work well all over the hotel.
The transfer bus only runs every hour, 20 minutes past the hour, with his I think is a little to infrequent.
All in all recoded this hotel as being good value in a quickly developing business district. Very comfortable and quiet rooms.

Dobromir S

06/10/2016

5

« Great Airport Hotel »

Great Airport Hotel.
Is the best Airport Hotel in Sofia. I have tried all 3 of them and I am willing to state that this one has best value. The hotel opened few months so everything is new and clean. Staff is polite and professional. The rooms well equipped and furnished.

kbneil

25/09/2016
,
Sydney, Australia

4

« Modern spacious rooms, great location »

Contemporary rooms with very comfy beds. Easy access from the airport, being around 20mins taxi with a fare of around 15-20Leva(&euro;8-&euro;10). We had a very nice, included bfst on our rate and the staff were lovely. Hotel is around a 10min walk to Serdika Metro and the start of The Vitosha pedestrian mall. We would stay again at this hotel. Parking is available next door at a fee.

welltravelled019

19/09/2016
,
Toronto, Canada

5

« Would return »

Rooms are large comfy beds good wifi and a large modern bathroom. The hotel is very new and modern.
Breakfast was included and was very good.
Front desk was very helpful.
They helped us with a car rental company that did not deliver.

Jettmann

17/09/2016

5

« For the early flight guys »

Super modern
Good restaurant with fair wine and food selection and quality
Spacious and Nice room
Time to reach Airport 7 min
Time to reach Center 15 min
Staff helpfull
Would recommend for biz travelers vut also for tourists could be ok as the taxi os not expensive

petja d

06/09/2016

3

« Not value for money »

Building work seems to be ongoing even though the hotel is open for guests. Poor craftsmanship visible everywhere - in bathroom tiles and faucets installations, in carpet installation, etc. Insufficient toiletries and empty mini bar on arrival. The kettle in the room is a good idea but only two teabags of herbal tea provided - no black tea, no coffee. Cleanliness of bathroom and room needs improvement. I booked this hotel because previous reviewers gave high ratings on cleanliness; in my experience, though, it needs improvement. The general impression of this hotel is that it is not a four star hotel but is priced as such. On the good side - it is very close to the airport.

nenush

24/08/2016
,
Israel

5

« Great short visit »

New hotel and younger. Modern design and smart. Fast and efficient service. Young and energetic team. Reception staff very courteous. A free shuttle service to the airport with a great driver. Breakfast is rich and varied with excellent room service. Go visit.

Spurdle

22/08/2016
,
Pontypool

4

« Gold standard for helpfulness. »

It's very rare to find helpfulness of the standard provided by Best Western in Sofia and such service is to be celebrated.
We had been at the Black Sea working with FSCI, a foundation that does charitable work in Bulgaria. A lift back to the capital left my wife and I on a roadside, our whereabouts a mystery.
Fortunately, not far away, I saw a Best Western Hotel - the Expo Hotel.
Cheekily, my wife and I went to the lobby where we were met by the manager.
I thought he would be alarmed by our dishevelled appearance, but not a bit of it. I said that I had to get to the BW Premier Sofia Airport and that I wondered if he could help by calling a taxi for us.
"I can do better than that sir: I'll take you myself". And he wouldn't take any payment!
We found that this man's kindness was matched by the staff at the Sofia Airport hotel.
We were offered excellent friendly service by every member of staff we encountered from the reception to the lovely young woman serving in the bar/restaurant in the afternoon and evening. The breakfast staff were equally accommodating. Truly outstanding.
The hotel is spotless, airy and cool. The bar is roomy and welcoming, the breakfast varied and well presented. Rooms are beautiful and the shower a joy after a week working with orphans at the seaside. The bed like sleeping on a massive fluffy white cloud. An armchair and foot stool more comfortable than some hotel beds I've slept on.
Really an excellent hotel. There were a couple of tiny issues but they were sorted out immediately and politely.
My only comment that is less than 100% approval is, I guess, the restaurant which offers a fairly average menu of fairly average quality at very high prices.
I would recommend this hotel, though, and the manager at the Expo without any qualms and shall certainly plan to return.

borce_gv

11/08/2016

5

« Great hotel - a must visit! »

Brand new hotel with great customer service, something that is very rare to see in this part of the world. Rooms were very clean and decent size, but nothing in the mini bar. Hotel restaurant was very clean, comfortable and piecefull in the morning. Breakfast buffet with about 20 different type of food was amazing as well. Also the restaurant host was entertaining our 11 months old baby while me and my wife were having a breakfast.
I have only one compliance regarding an email that I sent 2 days prior arriving to ask about airport transport and I did not get any answer, however I used a taxi that cost me 4 Bulgarian lev which is around US $2.3. Later on they told me they have a bus giving a free transport to the airport every 30 mins.
I would definitely recommend this hotel!

Ivanova I

05/08/2016

4

« Great hotel and very pleasant experience »

I will absolutely recommend this hotel. Brand new and perfectly clean. We slept in a business suite and had two big rooms with a spacious bathroom and one more toilet for the second room. Complimentary water and cookies, full mini bar.
We enjoyed comfort, quiet night and wonderful services.
All staff was very helpful and responded to our needs on the minute. It truly feels like in a modern place in North America. The conditions are in fact better!
There was nothing missing at breakfast. Home made pancakes which tasted great, warm and cold food. Everything was really good. The lady who was looking after us was a charm.
Very professional service at dinner time too.
We started with the soup of the day which was one of the best ones I have ever eaten.
Their risotto and tagliatelle ware also good.
The only thing that made me give them one point less was the sea platter. It was a disappointment since the rest of our experience was excellent. Only one type fish in it was good. The salad and cherry tomatoes were not fresh enough and the octopus, shrimps and the rest of the sea food was not eatable to my taste. It needed to be excellent for its small size. I would just recommend they rethink this dish and present it right and they will have my 100% which I have never yet given for any of the hundreds of places that I've visited.
Everything else was just perfect. The parking was close and safe, airport was only a few minutes away. There was no noise and it smelled nice and clean everywhere.
I would recommend this hotel not only if you are flying or are their for business.
Thank you to all the wonderful staff!

ldwmom29

28/07/2016
,
Utah

5

« Excellent hotel and staff »

Incredible hotel and staff! Super clean. Very friendly staff. Restaurant was superior! Presentation of food was beautiful. Breakfast had many options and was very good. Very American in look and quality. Exceptional! Highly recommend. Opened two months ago. Higher quality than most Best Western hotels in America.

kartofena

26/07/2016
,
Paris, France

5

« Pleasantly surpirsed »

Had to stay there for a night between my flights, and ti was wonderful. The room is brand new, big and the beds are very comfortable. The lady server is the restaurant is super sexy! The reception staff are very friendly. Would defensively visit again. Peace!

Eran H

26/07/2016

4

« One night review »

I visited the place for one night in a connection from Macedonia.
Very nice hotel. The staff are very nice and doing their best to please. The place is super clean and taken care of. It is located very close to the airport and there are shuttles every hour - just schedule one at the desk and they will make sure that you will not miss it.

Annie A

25/07/2016
,
Chicago, Illinois

5

« Very modern and comfortable »

We stayed here just one night since we had an early morning flight and I was pleasantly surprised at how modern and nice this hotel is. We stayed in a business suite and it was very spacious, and came with 2 TVs and 2 bathrooms. There was free parking and a free airport shuttle that leaves once an hour, or you can pay 5 euro and have it pick you up at any time. The free wifi throughout the hotel was very reliable. The restaurant had a great steak dish, but the prices were a little high relative to elsewhere in Sofia. We visited the breakfast buffet after it was already closed, but the food was still out, so we only had cold dishes, but it looked like there was a good hot selection had we come earlier. The gym didn't have too many machines but it was spacious and modern. The staff was friendly and everyone we interacted with spoke very good English. Will stay here again if we need to be near the airport.
A few items that could be improved:
- There were no shelves in the shower, so there was no where to put shampoo/conditioner
- The maids knocked on our door to come clean even though we had the "Do not disturb" sign on, well before checkout time.
- They apparently don't take your card for incidentals at check-in, which made the checkout process a little unnecessarily long
- There should be some signage pointing to the gym, we had to ask someone to find it. It could also be improved by adding a water station and some mats/foam rollers.

Gordi_0531

20/07/2016
,
Varna, Bulgaria

4

« Nice new hotel near airport »

The hotel is new, rooms was good, bed and pillows was comfy enough. On the arrival there was not enough towels for two. I had to ask the maid for one more set. The only problem for us was the twinkling light in the bathroom, making us dizzy, not very comfortable but we stay only for the night so we didn't complain. Shuttle bus was not available so we had to take a taxi to the airport.

esraraphaeldaphne

01/07/2016
,
Neuchatel

5

« A new and nice hotel »

This is a very new hotel near the airport. Easy to access, clean and nice rooms, free parking, friendly stuff and good breakfast. The rooms could be bigger, but it is ok. Some facilities were not open yet.

GoranYordanov

29/06/2016
,
Sofia, Bulgaria

5

« Very good airport hotel with a nice restaurant »

The hotel is located nearby Sofia airport (free shuttle is available), the meetings rooms are very nice and the whole experience is very efficient, good internet connection and friendly staff. I was pleasantly surprised by the restaurant, the prices are a bit high for Sofia but the quality of food was excellent.

Panayiotis M

16/06/2016
,
Limassol

5

« Mr »

I have stayed in this hotel from Sunday 12th June until the 16th June. This hotel is HIGHLY RECOMMENDED in all aspects.
Very clean, very nice and quite rooms with opening windows, exceptionally friendly staff, very nice food. No comparison at all with the other BW Expo hotel.
Minor things if added will make it a 5*+ hotel, like a box of tissues, hanger for the towels and a place to put shampoo etc in the shower (instead of having them on the floor).
Otherwise, this hotel is a MUST, if anybody finds himself in Sofia. Not only as an airport hotel but even for holiday makers.
It is less than &euro;5 by taxi to get into the city centre and &euro;2.5 to the nearest Mall.

Silviya H

08/06/2016

5

« Amazing hotel and excellent staff »

Hotel is close to the airport.The staff is very helpful and friendly. They speak english. Food at breakfast was delicious and fresh. Rooms are big enough, clean and beds are very comfortable. Definitely I would go back when I am visiting Sofia again.

T0nyK

25/05/2016
,
Edinburgh, United Kingdom

4

« Newest Hotel in the Chain »

We stayed here for an overnight stop on a recent trip to Bulgaria. The hotel was only two weeks opened and everything was still very fresh.
The quality of the building work was very good but there were a couple of minor errors in the design that we picked up during our stay.
The room we booked was an accessible room as my wife is disabled but there were no grab rails in the shower area. The shower area also requires a soap tray as there is nowhere to locate the shower consumables. Many hotels we have used throughout the world have also provided either a shower stool or shower mat.
The hotel was advertised as being disabled accessible but someone in a wheel chair would find it very difficult in gaining entry to the hotel without a push-button being provided on the external doors. At least one disabled parking space is now also being provided at the majority of hotels.
We found the staff were still a bit green in their duties, this was either down to there lack of experience with the hotel being so new or lack of training by senior management, only time will tell.
The bar/restaurant was very modern as you would expect for only being two weeks old. The food provided was very good quality. Come on Best Western for very little extra expenditure you could have a really great hotel.