SuddenLink Complaints & Reviews

suddenlinks internet cap is bs. Ive had nothing but crap from them for almost 6 years.over charge for cable, so I keep dropping stuff to make it cheaper, no phone, no hbo or movie channels, basic channels and internet I pay 156.now it started this summer with internet crap, I have a house with gamers and they said thats the problem, bs, bs, bs. now they want to charge more, I said what if I shut off my cable and just get internet they said it would cost more than the 156. f-them, crooks...

Solicited our business to add telephone service to our existing cable/Internet service that we had going since about 1998 or roughly 16 years. Now, I am out of state for a month nobody is at home yet they bill me $171 for local directory assistance calls @ $2 each!...

I cancelled service and returned the equipment within the allotted 10day return period. I returned the equipment on Dec 1st. I checked my bank account Dec 17 and saw that day 500.00 had been taken out by suddenlink. I contacted the office and after multiple holds was told it would be refunded but they cannot guarantee it will be refunded in time for Christmas. I was also told I was charged because the clerk was new and did not know to stop the auto draft. So because of a clerical error my 4 children may not have a Christmas this year with presents because of inadequately trained staff and a company...

I called to ask for an extension of payment, which I was told I could not have because when my cable box malfunctioned, I had to call them on a Sunday night. My bill was paid, so that wasn't the issue. I keep having trouble with this cable box, and I'm always told if it keeps malfunctioning, to call back and they will change it. I ask to have it changed to no avail. Now that I ask for an extension, one of the times I asked for my box to be reset was entered into the system as a payment extension, and as Shirley in the wc call center said, no human can help you. Then with their bill collectors...

I PAY $84 A MONTH FOR BASIC CABLE ONLY. RECENTLY THEY HAVE REMOVED MANY CHANNELS DUE TO INCREASE IN COST FOR THE COMPANY. I DON'T HAVE MUCH LEFT TO WATCH AND MY MONTHLY BILL IS STILL $84. WHY IS MY BILL STILL THE SAME AMOUNT?...

Suddenlink, in their infinite wisdom, has decided that they will no longer carry Viacom channels - channels
that a majority of their customers want. Instead they have replaced them with second rate garbage that ranks right up there
with public access. Most of these channels were pulled from other "tiers" of service. When they did this, the people who were
paying for these channels already, are, in a sense, paying for them twice. In some cases rates have gone up. To make matters worse, they have the gall to broadcast commercials that say these are changes that we wanted!...

Me and my family are upset that sudden link has taken off the following channels[nickelodeon, mtv, comedy central, tv land, cmt, bet, spike, andvh1]the only channel my children like to watch is nickelodeon.we plea to you to change your mind and bring the channels back.and we and our friends will continue writing you till the changes have been made ....

I pay $150 a month for Suddenlink Cable and a lot of the time my cable goes out and I have to call and complain about outages in my area. Then today I hear they are dropping 24 channels, all of channels I watch on a regular basis and have for years including MAJOR channels like MTV, CMT, COMEDY CENTRAL, TV LAND, NICKELODEON, VH1, AND MUCH MORE. What can be done about this? Do subscribers not have rights? Do you call the Mayor in your local area? I'm appalled at this nonsense and I hope Suddenlink loses a lot of customers or goes completely out of business over this. As for me I'm switching...

Just moved to TX about a month ago and signed up with Suddenlink for internet services. While setting up services over the phone, they never mentioned that there was a usage cap on the internet use, so about 3 weeks into our service a screen pops up on the internet server telling us we have exceeded our monthly allotment of internet use. Seriously??? I have never heard of a home internet service with a cap on usage. Plus, the entire time the 50mb internet has had a lot of issues. It have had to reset the modem several times because the wireless will stop working and tv shows will stop to rebuff...

After having been a Suddenlink consumer for a couple of years, the Internet cap is very disturbing. I have been paying for unlimited service (even though they threatened a couple of time to charge us) and now a cap is in place with no chance of purchasing an unlimited plan because they do not have one. So now I am being charged the same price for WAY less Internet time. I can now watch one Netflix movie a day and do nothing else for the rest of the month to hit an arbitrary cap of 350GB. It may seem like a lot but when you have four college students living together and all doing most of their lives...

I just got a bill from Suddenlink with a price increase and a note that the price was increasing because "their costs are increasing." I looked at their web site at the "new customer" pricing and found out that for new customers, the costs have gone down. If there is really an increase in the cost of doing business, why has the "new customer" price gone down. It appears that Suddenlink is subsidizing new customers by gouging existing customers. I have called before and requested that I get the same package deal as offered to new customers and have been flatly refused....

Over the last 3 weeks my suddenlink Internet has not been working, I have called and called finally got someone to to come out and check it, needless to say he couldn't fix it because he didnt have the right equipment (computer) and he basically told me to call and call, I went to the local office for help because I was tired of calling and they told me a technician would give me a call back......

I purchased the equipment for my parents security system last year for their home, all was going well till they had their freestanding garage broken into about three weeks ago. And decided to have it added to the existing security that I purchased for their home, Suddenlink technicians said it could be done and so they purchased additional equipment and the installers could not get it to work correctly after 3 separate attempts to straighten it out, my parents are 82 years old so the alarms going off at 2 in the morning became frightening so they had it disconnected and Suddenlink technicians removed...

Liars, bastards, crooks, thieves, grey area of the law...taking advantage of poor unknowing helpless people. You company will suffer for this. People will find out how bad you are. You freaks take from people and don't give back anything. Bastards. Lying crooks told me 3x's I would get certain channels and now they say they misunderstood me. Freaking lying bastards. How dare you be allowed to run a business like this!!!...

I moved from Arizona to Virginia in the summer. I closed my Suddenlink account and was told I would get a bill. I received nothing from them, even though my mailing address did not change (I use a post box) and my phone number (cell did not change). I was sent to collections for 43 dollars, the balance due on my bill. The collections agency sat on this for 4 months before my mortgage broker called me to tell me that I had a notation on my credit report of being sent to collections! When I called the collections agency, I found that while they had my phone number, and address, I had never been contacted....

I have been without home phone service for a week. Was told on Nov. 28th (at the service desk of my local Suddenlink office), that a tech would be out the next day to connect service. 6 days later, no tech, no phone.
I'm on hold as I'm typing this...and have been for 45 minutes!

Last email I received was Nov. 1st. No email service either. This place is falling apart.
I'm a VIP customer with Suddenlink, but these guys just don't care....

I have been with this cable company for nearly 3 years. I had to transfer my services and received a $40 charge for the tech to bring the additional box out to me and to flip a switch. Then I receive not one statement but two in one month due 12 days a part. I was never notified this would happen. Instead I was told by a supervisor it was my fault because I started at the beginning of the billing cycle so it wasn't pro-rated. They bill you in advance and then constantly lose signal to their boxes and Internet. This is the worst cable company ever. If I was notified up front I would be ok, but...

Suddenlink provides our cable TV service. For the past 2 months the quality of our service has gone downhill. For example, we will be watching Animal Planet and all of a sudden at a totally inappropriate time (like 3 minutes after the last commercial) the program will go to commercial. These breaks happen when the speaker(s) are in mid sentence. When the program resumes we rejoin the program in progress, meaning that there is absoloutely no continuity to the program and no clue as to what has happened during the break. What a waste of time. When we call to tell them about it, the local people say...

They recently altered my service and placed a data cap on my monthly usage. It was a pretty sizable cap at 250gb. Recently was notified that I had exceeded the monthly cap. We checked the daily usage chart on sudden links website and saw that one day our data usage spiked insanely. We reviewed that days activities and couldn't figure out why that days usage was so high. That day we moved 30gb of music files between two computers on the LAN. I consulted with SuddenLink to fund out that data sent over a LAN connection from one computer to another computer in the same house is counted in the monthly...

I take care of my grandfather's Suddenlink account in AR, however I live in TX. I receive unsolicited calls from Suddenlink to upgrade his services at least 2x a week, sometimes more. They WILL NOT listen to me. He doesn't need an upgrade. Then they want me to subscribe, and will send me a "free box". They WILL NOT LISTEN TO ME. Suddenlink is not available in the rural area where I live. I am sick of these calls. I have asked them each time to remove me from their call list. What else can I do?...