Privacy

Your personal information is in good hands with us. We promise to keep your personal information private, so you don’t have to worry about a thing! We do however ask you for this information, so that we are able to serve you the best way we can.

Protecting your personal information is very important to Conceptable B.V., trading under the name Suitable. We want to be open and transparent. We therefore formulated a policy, explaining how your personal information is processed and protected.

Who is the administrator of your personal data?
Suitable is convinced that the protection of the privacy of its customers and visitors is essential for its activities and success. Personal information will be handled secure and with great care. Suitable abides to the requirement of the Personal Data Protection Law. Suitable is responsible for all the data processing and acts in accordance with the Personal Data Protection Law.

What are the legal grounds for using your data and personal information?
We need information from you because of contractual arrangements between you and Suitable. For instance for your processing purchase or for quality guarantee on the ordered products. We need this information for:

Processing your order

Delivery

Payments

Return & Repair

Setting aside products

Exchanges

Contact with our customer service

Suitable Concepts

In addition, we are allowed to use your data and information for ‘legitimate interest’. This means that we can use data to make sure that we can provide all our customers with the best possible personal service. But we always keep your privacy in mind. We can use data of:

Reviews & Customer Satisfaction Surveys

Product improvement

Contact with our customer service

Visits to the Suitable websites

Newsletters & E-mail services

Personal advise

Special offers

Social media

Security, Wi-Fi and cameras

We might also have a legal obligation to use your information, for example, when we suspect fraud. Sometimes you’ll have to give us permission to use your data and information, such as when you sign up for the Suitable newsletter. If you want to unsubscribe to the newsletter later, you can always do so in your personal account or by contacting our customer service.

Who has access to your data and information?
Your data can be shared within Conceptable B.V., but we will never forward, sell or exchange your information to/with third parties outside of Conceptable B.V. for marketing purposes. We will only share data with third parties to provide your with our services.

Where do we store your data?
We store your data in different databases, where we always apply strict security measures. That is why we almost always store data and information within the European Union. In the exceptional case that data is stores in countries outside of the European Union, we ensure that your privacy is protected in an appropriate manner.

Secure SSL
Suitables entire order process is secured with Secure Socket Layer (SSL). This means that as soon as you continue from the shopping cart to the order process, the page will automatically switch to an SSL connection. An SSL connection cannot be ‘tapped’.

A website that is secured with SSL has two characteristics:

With SSL security the identity of the website is guaranteed.

SSL is intended to create a secure connection. This means that the information that goes back and forth between your PC (desktop, tablet or mobile phone) and the website cannot be read or edited by others, because it is encrypted.

A secure connection can be recognized by the websites address, this should start with https://. There should also be a lock at the bottom of the page, or next to the address bar.

In addition to the secure order process, we also make sure all your personal data is sent safely to us and from us. For example, when you contact us by using the contact form on our website.

What data do we keep?
Suitable stores your personal data in a secure database. And that is where the data will stay too. We will not pass your information to third parties for commercial purposes. We just need this information from you to make sure your purchase will go as smoothly as possible. We would like to know your first- and last name, address and place of residence, telephone number, payment details, IP address and e-mail address.

We will also ask for your birth date if your use the payment method Klarna (required) or after confirmation of your order (optional). Your date of birth will be used for sending you a present on your birthday.

How long do we keep your data and personal information?
We do not store and use your data for longer than necessary. Then we delete all data we have from you. Or we use your data anonymously, because we need certain data for internal analyses and reports such as the value of your order.

We keep certain deadlines, after which we delete your data. Such as: - We will not store camera images of our stores for more than 4 weeks. Unless we see something suspicious that we have to further investigate whether the images should be kept longer because of another legal obligation.

We delete inactive client accounts after 7 years. After that period we only use your data anonymously, for internal reports.

We must keep your invoice, payment information and order data in our administration for 7 years for the tax authorities. After that, we will only use anonymous data for internal reports.

If you have subscribed to the newsletter or have given permission to receive personalized messages, we will retain that permission for 5 years. Even if you decide at a certain moment that you no longer wish to receive the newsletter or personalized messages, we will retain the withdrawal of your request. We will not keep the e-mails that you receive from us for more than 60 days. You do not have to worry that you will receive the same mail from us more often. After that period we only use your data anonymously, for internal reports. - We retain data that we use to prevent fraud for a long time until a case is resolved.

What are your rights?Right of access
You have the right to request information about the personal data we keep about you at any time. You can contact Suitable Customer Service who can provide you with this personal data via e-mail.

Right to portability
When Conceptable BV processes your personal data in an automated manner on the basis of your consent or on the basis of an agreement, you have the right to obtain a copy of your data in a structured, generally used and machine-readable format, transferred to you or to a third party. This only applies to the personal data that you have provided to us.

Right to correction
You have the right to request the correction of your personal data when they are incorrect, including the right to complete incomplete personal data. If you have a Suitable account, you can change your personal details in your account.

Right to removal
You have the right to remove personal data processed by Suitable at any time, except in the following situations:

You have a current business with customer service

You have an outstanding order that has not yet or partially been sent

You have a debt not yet settled with Conceptable B.V., regardless of the payment method

You are suspected of having misused our services in the past four years or you have misused our services in the past four years

Your debt has been transferred to a third party in the past three years or in the past year when the customer is deceased

If you have made a purchase, we will retain your personal data in connection with your transaction for administration and accounting purposes

The right to object to direct marketing
You have the right to object to direct marketing, including profile analysis for direct marketing purposes.
If you no longer wish to receive direct marketing, you can adjust the settings of your Suitable account yourself.

How can you exercise your rights?
We take data protection very seriously. That is why we have a dedicated customer service that addresses your questions regarding your above rights. You can always reach our employees at the customer service.

Click behaviour
On the Suitable websites general visitor data are saved and analysed, such as the most visited pages. We do this without identifying these visitors. The purpose of this is to optimize the layout and design of the website. The data may also be used to expand and improve the content on the website as well. This way Suitable can further optimize the website and services for you.

Use of Cookies

What are cookies?
Cookies are small pieces of information (files) that a website leaves on your computer. The website instructs the web browser that you use to browse the internet (for example Internet Explorer or Google Chrome) to store these cookies. There are two types of cookies: session cookies and permanent cookies. Session cookies are removed from your computer once you close your web browser. They are, as the name suggests, only active during the internet session. Permanent cookies remain on your computer even after your web browser has been closed. You can however manually remove them in your browser settings.

Why does Suitable use cookies?
Suitable uses cookies to analyize and optimize the navigation process and behaviour on our website. In doing so, Suitable uses session cookies. The cookies are meant to gather information about customers, this information can later be used to send these customers targeted information about our products and services (marketing purposes).

How can you refuse cookies?
You are always entitled to refuse cookies. You can change your browser settings, so that only certain cookies or all cookies are refused. Please note that, if you refuse cookies, certain services may not be available to you.

Suitable and other websites
On the Suitable websites you might find links to other websites. For example, to provide more information about a product or service. However, Suitable cannot be held responsible for the manner in which these website handle your (personal) data. We advise you to always read the privacy statement of the website you are visiting.

Questions?
For questions or complaints about your data and the protection of you rprovacy, you can contact the HR Manager of Suitable.
By mail: [email protected]
In writing: Stadionlaan 163-165, 5246JT Rosmalen, the Netherlands

If you are not satisfied with how Suitable is dealing with your privacy, you can also contact the privacy authority.

Vouchers from Sovendus GmbH
For the selection of a voucher offer that is interesting to you at the moment, we anonymize and encrypt the hash value of your e-mail address and your IP address to Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe, Germany (Sovendus) was forwarded (Article 6 (1) of the AVG). The anonymized hash value of the e-mail address is used to take into account any possible opposition to Sovendus advertising (opt-out) (Article 21 paragraph 3, Article 6 paragraph 1 c AVG). The IP address is used exclusively by Sovendus for the protection of data and, as a general rule, anonymous after seven days (Article 6 (1) of the AVG). We also send out pseudonomy for accounting purposes; order number, order amount and currency, session ID, coupon code and timestamp to Sovendus (Article 6, paragraph 1 f AVG). If you are interested in a coupon offer from Sovendus, and no opt-out has been registered in the Sovendus system at your e-mail address, we will provide you with a click on the single Sovendus Banner shown in this case, encrypting your salutation, name and e -mail address to Sovendus by preparing the voucher (article 6, paragraph 1 b, f AVG). Further information about the processing of your data by Sovendus can be found in the online guidelines for data protection on www.sovendus.nl/verklaring_inzake_gegevensbescherming/

Updates to our privacy statement
It is possible that at some point our privacy statement needs to be updated. The latest version of the privacy statement is always available on our website. We disclose all material changes to privacy. This page content was last modified on May 23, 2018.