DRAFT 2014-2016 BUSINESS PLAN DRAFT 2014-2016 Business Plan

DRAFT 2014-2016 Business Plan
DR A FT 2 014 - 2 01 6
B U S I NE S S P L A N
DRAFT 2014-2016 Business Plan
INSIDE COVER
OUR VISION
To Make a Difference in Our Community
MISSION STATEMENT
We will ensure our citizens feel safe and secure through excellence in policing
MOTTO
DEEDS SPEAK
SHARED VALUES
Our People - We foster a work environment of respect, open communication, empowerment and inclusivity
Community- We engage our citizens and are dedicated to providing quality service
Integrity - We are ethical and respectful in all we say and do
Leadership - We are leaders in policing and all lead by example
Accountability - We accept responsibility for our actions
Competence - We are committed to excellence, professionalism, learning and innovation
Teamwork- We succeed by working together and in partnership with our community
DRAFT 2014-2016 Business Plan
PAGE 1
TABLE OF CONTENTS
Message from the Chairman of the Police Services Board and Chief of Police
2
What Our Business Plan Means to You
3
Proudly Serving a Growing Region
4
York Regional Police at a Glance
5
Planning For the Future
7
Our Working Environment
8
Listening to Our Citizens
10
Listening to Our Members
12
Building on Our Successes
13
2011-2013 Accomplishments
Our 2014-2016 Objectives and Actions
13
15
Community Focus
15
Operational Excellence
17
Preferred Place of Employment
19
Superior Quality Service
21
Related Plans and Budget
23
Bringing the Business Plan to Life
24
Acknowledgements
Code of Professional Ethics
25
26
DRAFT 2014-2016 Business Plan
PAGE 2
A MESSAGE FROM THE CHAIRMAN OF THE POLICE SERVICES BOARD AND THE CHIEF OF POLICE
Insert photo of Mayor Scarpitti
On behalf of the York Regional Police Services Board, I am
pleased to present the 2014-2016 Business Plan for York
Regional Police.
This Business Plan was developed in consultation with York
Region residents as well as business and community partners
and members of York Regional Police through a series of
surveys, meetings and consultations.
The Board’s goal is to provide high quality policing services, that
meet the safety and security priorities of our communities, in a
fiscally responsible manner and that the Region’s current and
future policing requirements are addressed.
Important priorities include crime prevention, safe streets and
safe schools, community policing and drug control and
enforcement.
We thank you for your interest in the York Regional Police and
look forward to fulfilling the commitments and building on the
successes of existing partnerships, adjusting services where
needed, and making a positive difference in our communities
through transparency, professionalism and accountability.
Insert photo of Chief Jolliffe.
I am pleased to present the 2014-2016 Business Plan for York Regional
Police. This is our sixth Business Plan since adopting our long-term
Strategic Plan in 1998. The new 2014-2016 Business Plan highlights
our past accomplishments and sets a roadmap for our future.
York Region has the proud distinction of not only being one of Canada’s
most diverse communities, but also one of its safest. York Regional
Police is comprised of almost 2100 valued members and close to 600
dedicated volunteers who provide crime prevention, community support
and law enforcement services to approximately 1.1 million citizens.
Building upon the organization’s vision “to make a difference in our
community”, our plan considers the needs of the citizens of York Region
by ensuring that our neighbourhoods, our roads and our schools remain
safe for everyone.
Our success would not be possible without the strong partnerships we
share with our residents, businesses, community organizations, the
Regional Municipality of York Police Services Board, our regional and
local councils and our dedicated staff.
The strategic priorities identified in the Business Plan will ensure York
Region remains safe for years to come.
Deeds Speak.
Frank Scarpitti
Chair, York Regional Police Services Board
Mayor, City of Markham
Chief Eric Jolliffe
MOM, BA, MA, CMM III
DRAFT 2014-2016 Business Plan
PAGE 3
What our Business Plan Means to you
Our 2014-2016 Business Plan will allow us to meet our policing challenges and keep our resources aligned to our strategic priorities. The plan will
communicate to the public and York Regional Police members where the organization is headed in the future and how it will get there.
Our priorities and efforts are dedicated to our four cornerstones of success:
Community Focus
Operational Excellence
Preferred Place of Employment
Superior Quality Service
Our four cornerstones enhance our ability to deliver police services effectively and efficiently to our residents and demonstrate our commitment to
our Vision to Make a Difference in Our Community
Insert Highlights of the 2014-2016 York Regional Police Business Plan







Continued emphasis on crime prevention
Targeting serious and organized crime
Greater emphasis on youth engagement
Enhanced services for victims
Efficient business processes
Inclusivity and partnerships with diverse communities
Maintenance of a high level of public trust and satisfaction
DRAFT 2014-2016 Business Plan
PAGE 4
PROUDLY SERVING A GROWING REGION
Based on a recently updated Provincial Ontario Growth Plan figure, York Region is expected to grow by an additional 41 percent to 1.59 million
residents and 790,000 jobs by 2031.
Corporate Communications to Insert Map
York Region is the fastest growing region in Ontario and third fastest in Canada. As of 2012, York Region accounted for over 17 percent of the
Greater Toronto Area (GTA) total population.
As of September 30, 2013, the population was approximately 1,124,000 citizens, making it the sixth largest municipality in Canada. Our policing
jurisdiction consists of 1,756 square kilometres of land and 350 square kilometres of Lake Simcoe.
DRAFT 2014-2016 Business Plan
PAGE 5
YORK REGIONAL POLICE AT A GLANCE
York Regional Police proudly serves the communities across York Region through the efforts of our dedicated police officers and civilian
members. Our organizational structure includes Operations and Administrative Branches which oversee District Patrol, Investigative and Support
Services, Information Services, Financial and Staff Services, Community Services and Court Services.
York Regional Police delivers core policing services including Crime Prevention, Emergency Response, Law Enforcement, Public Order
Maintenance, and Victims’ Assistance. Specialized Investigative and Support Services include Air Support, Canine, Emergency Response Unit,
Public Order, Search and Rescue, Traffic, Crimes Against Children, Homicide, Sexual Assault, Drugs and Vice, Organized Crime, Major Fraud,
High Risk Offenders, Forensic Identification, and Auto/Cargo Theft. There is also a Community Services arm of the organization that includes units
dedicated to diversity, mental health support, senior’s safety and victim’s assistance.
Total Authorized Strength (2013)
Officers
Civilians
Average Age
Officer
Recruit
Officer Diversity
Female Officers
Officer Length of Service
0-9 years
10-19 years
20+ years
2088
1,513
575
39.8
25.7
16.4 %
18.3%
50.3 %
24.8 %
24.8%
DRAFT 2014-2016 Business Plan
PAGE 6
Corporate Communications to insert org chart
DRAFT 2014-2016 Business Plan
PAGE 7
PLANNING FOR THE FUTURE
Legislative/Regulatory Framework
The Police Services Board is required to prepare a business plan at least once every three years in accordance with section 30(1) of Ontario
Regulation 3/99, Adequacy and Effectiveness of Police Services, made under the Police Services Act. The business plan is required to address
the objectives, core business and functions of the police service, including how it will provide adequate and effective police services and must
include quantitative and qualitative performance objectives and indicators. Objectives and priorities are generally determined after consultation
with the Chief of Police in accordance with section 31(b) of the Act.
A Consultative and Integrative Process
York Regional Police uses a consultative approach to develop our plan. Our plan is responsive to a number of external and internal changes
around us and incorporates feedback from citizens and leaders throughout York Region and our members. It addresses the core business and
functions of our police service, and includes goals and objectives to ensure the delivery of adequate and effective police services in the next three
years. The Business Plan is implemented under the leadership of the Executive Command Team and will be monitored by the Police Services
Board.
CORPORATE COMMUNCIATIONS TO INSERT A BUSINESS PLANNING CYCLE GRAPHIC –
DRAFT 2014-2016 Business Plan
PAGE 8
OUR WORKING ENVIRONMENT
By identifying broad external factors such as demographic, social and crime trends, the York Regional Police Business Plan reflects and responds to the
growth and change in the population we serve. Our goal is to relate demographic and social trends to the provision of services and allocation of resources.
The following trends and influences continue to significantly impact the delivery of police services.
Regional Trends and Demographics:








Continued high population growth
Higher density development
Continued diversification of ethnicity, culture and language
Aging population
Increasing number of vulnerable residents
Widening income gap
Continued strong employment growth
Traffic growth
Crime and Resources:






Declining national crime rates
Low regional crime rate
Increasing 5 year trend in calls for service
Increased non-crime related workload
Increased administrative time
Young workforce, high forecasted retirements
DRAFT 2014-2016 Business Plan
PAGE 9: OUR WORKING ENVIRONMENT (CONTINUED)
Policing Trends





Sophistication of organized crime that crosses jurisdictions
Technology related crimes
Globalization – local impacts
Potential for criminal acts associated with terrorism
Increase in civil disobedience and public unrest
Changing Environment







Heightened public scrutiny
Declining levels of public trust
Public engagement / communication
Competition for resources
Ensuring fiscal responsibility
Efficiency of service delivery
Workforce sustainability
Highlights






The population of York Region has increased by over 35% over the last 10 years.
As of 2012, York Region was the sixth largest municipality in Canada.
York Region’s population will continue to diversify and by 2051, 60% of the population will consist of newcomers to Canada.
In 2011, 43% of York Region residents were of a visible minority, an increase from 37% in 2006.
47% of York Region’s population spoke a language other than English or French at home
Whitchurch-Stouffville, Vaughan and Markham have experienced the greatest levels of population growth.
*Statistics Canada Census Data and National Household Survey and York Regional Planning Department.
INSERT PHOTOS
DRAFT 2014-2016 Business Plan
PAGE 10
LISTENING TO OUR CITIZENS
York Regional Police conducted a series of community consultation sessions to engage citizens, community organizations, partners, and
businesses to tell us about their satisfaction with current services and programs; policing and safety issues affecting living and doing business in
York Region; needs and priorities for a safe community over the next several years; and suggestions for addressing the challenges in the coming
years.
Areas of priority based on community consultations:











Strong relationships and continued consultation with the community.
Delivery of professional customer service.
Strong connection to youth, at risk youth and schools.
Greater education for members about mental health issues.
Increased awareness and education of police resources, programs and services.
Staying current with emerging technologies.
Utilization of social media to communicate with youth.
Responsiveness to the Region’s diverse and growing communities.
Services and information provided in multiple languages.
Resources to combat crimes against youth (i.e. bullying) and seniors.
Education to the public about methods to report crime.
Quotes:
“I have dealt with police in many regions, and none compared to the level of professionalism shown by York Regional Police.” – Citizen
“I commend the York Regional Police and I would support additional funding to provide more resources and promote an increased
capability to perform police work” – Citizen
INSERT PHOTOS
DRAFT 2014-2016 Business Plan
PAGE 11: LISTENING TO OUR CITIZENS (CONTINUED)
Surveying our Communities
York Regional Police surveyed the residents of York Region for their opinions on policing and crime in their neighbourhoods. The 2013
Community Survey was randomly distributed to 12,000 households and included questions about citizen’s needs, experiences and priorities, and
to measure our success in delivering service.
The top policing priorities were identified by respondents as:
1.
2.
3.
4.
5.
Crimes Against Property
Violent Crimes
Guns and Gangs
Drug Control and Enforcement
Traffic Safety/Enforcement
Surveying our Businesses
York Regional Police surveyed the businesses of York Region for their opinions on policing and crime. The 2012 Business Survey was randomly
distributed to 6,500 business owners.
The top policing priorities were identified by business owners as:
1.
2.
3.
4.
Increased police visibility especially on foot patrol
More education on crime prevention programs
Faster response times
Enhanced partnerships and increased interaction with local business owners
INSERT PHOTOS
Quotes:
“York Regional Police is doing a wonderful service. I had a break-in & theft about 6 years ago and received a thorough complete
investigation from York Regional Police.” -Business Owner
“York Regional Police has been very helpful and good in attending to needs of businesses. There is really not much room for
improvement” -Business Owner
DRAFT 2014-2016 Business Plan
PAGE 12
LISTENING TO OUR MEMBERS
York Regional Police consults with its members in many ways on an ongoing basis. Information and ideas are exchanged at breakfast meetings
with the Executive Command Team, leadership and team meetings, focus groups, and through committee participation and organizational
surveys. In 2013, all members of York Regional Police were invited to participate in a comprehensive Member Survey. Members were asked to
give their feedback in a number of different areas such as job satisfaction, changes and improvements at York Regional Police and to measure
our success in delivering service.
Areas where our members felt we are excelling:




Strong commitment to building partnerships and engaging with the communities that we serve.
Providing high quality service to the citizens of York Region.
Being given support and respect in work units.
Responsive to the changing needs of York Region.
Issues identified as high priority:













Review of the accommodation process.
Review of the promotional process.
Providing career planning resources.
Continued focus on health and wellness, including occupation stress injuries.
Increasing focus on positive reinforcement and recognition.
Meaningful feedback during performance appraisals.
Performance management.
More collaboration between investigators and front line officers.
Communication and engagement strategies.
Reduction of administrative inefficiencies.
High quality equipment and tools.
Review of staffing and deployment levels.
Access to job specific training.
Quote: “I commend the organization for looking for members’ feedback.” –a YRP Member
DRAFT 2014-2016 Business Plan
PAGE 13
BUILDING ON OUR SUCCESSES
Over the last three years, York Regional Police has worked to fulfill the commitments of the 2011-2013 Business Plan. Our members have formed
partnerships with other police service and community partners to deliver the highest calibre of services to our citizens. Some of the key
achievements are highlighted below.
2011-2013 ACCOMPLISHMENTS
Community Focus
 Auxiliary Officers and volunteers utilized to communicate crime prevention and safety messages
 Partnerships with religious institutions and other community agencies enhanced.
 The “Keep York Region Safe Together” on-line reporting for community concerns publicized.
 Interaction with at-risk youth increased.
 Parent Citizen Academy created.
 Bullying awareness and education enhanced.
“I love that York Regional Police gets involved in community events. My daughter sees them and feels comfortable with their presence.” – Citizen.
“I am pleased with the police presence in the community, the approachability, and the education given to our children in our school by York
Regional Police.” – Citizen.
Operational Excellence
 Region-wide Business Watch Program established.
 Initiatives, task-force operations, projects and joint forces operations conducted to detect, disrupt and dismantle organized crime.
 Traffic Management Strategy developed and reviewed annually.
 Partnerships between the Traffic Bureau and York Region Transportation Services and Infrastructure Planning enhanced.
 Versadex workflow processes reviewed.
 Patrol Staffing workload analysis conducted.
“There is a visible presence of patrol cars and streets are safer.” – Citizen
“Thank you for your service. Please continue to patrol our area for speeding incidents and for the safety of pedestrians.” – Citizen
INSERT PHOTOS
DRAFT 2014-2016 Business Plan
PAGE 14:-ACCOMPLISHMENTS (CONTINUED)
Preferred Place of Employment
 Leadership training program implemented.
 New civilian orientation program established.
 Promotional process enhanced.
 Supported programs for members in high stress work environments.
 Patrol vehicle ergonomics improved.
 Increased interactions between senior management and members.
“I continue to be proud to be a member of York Regional Police. I appreciate the ability to provide feedback” – YRP member
“I am still very happy with being employed at York Regional Police; we have the best equipment, newest technology, and some of the best
employees.” – YRP member
Superior Quality Service
 Enhanced engagement of members in diversity initiatives.
 Social media sites utilized to communicate and promote awareness.
 Identified the need for community policing centres and service points within York Region.
 Maintained ongoing consultation and community collaboration initiatives.
 Continued involvement in charity work and initiatives.
 Organizational risk management reviews conducted.
“I believe York Regional Police is doing a great job while balancing enforcement and the rights of individuals.” – Citizen.
“I believe that the police do their best in what is a difficult job. My family and I feel secure living in Markham.” – Citizen.
INSERT PHOTOS
DRAFT 2014-2016 Business Plan
PAGE 15
OUR 2014-2016 OBJECTIVES AND ACTIONS
This information gathered from the Environmental Scan, public consultations and surveys, along with the input from York Regional Police
members, was considered in the development of the objectives and actions for the 2014-2016 Business Plan.
COMMUNITY FOCUS
OBJECTIVES
1. Crime Prevention through
community engagement:
To continue developing
partnerships and building
relationships within the
community, aimed at a shared
sense of ownership for crime
prevention and community safety.
2. Youth Engagement:
Collaborate with youth in the
region to encourage trust and
ACTIONS
1.1 Adopt and implement the Provincial Community Mobilization and
Engagement Model of Community Policing to mobilize our citizens and
partners to engage in crime prevention efforts.
(Yr 1-3)
1.2 Continued consultation and engagement of community, business and
diverse groups and/or new Canadians. (Yr 1-3)
1.3 Work with social agencies, justice and community partners to provide
an integrated approach to policing and crime issues, including, but not
limited to, mental health, addictions and homelessness. (Yr 1-3)
1.4 Participation in community outreach initiatives. (Yr 1-3)
1.5 Connecting with the community in a variety of formats, (Yr 1-3)
including:
o Online
o Social Media
o Community events
1.6 Enhanced education and partnership initiatives related to and
impacting: (Yr 1-3)
o children
o seniors
o mental health
o persons with disabilities and
o vulnerable populations
1.7 Provide tools and resources for schools, parents and care-givers to
promote youth safety. (Yr 1-3)
2.1 Implementation of Youth Strategy. (Yr 1-2)
2.2 Encourage youth participation in programs and events. (Yr 1-3)
2.3 Provide learning opportunities for our youth to help them make healthy
MEASURES






Community satisfaction
Number of crime
prevention
presentations/forums to
the community
Number of guns and
gangs presentations to the
community
Number of Community
Safety Village participants
Number of school visits
Number of participants in
DRAFT 2014-2016 Business Plan
communication through education
and personal interaction.
3. Victim support through
community partnerships:
To support victims through
programs and services that are
responsive to children, seniors,
persons with disabilities and
vulnerable populations.
4. Volunteerism:
To support and encourage
volunteerism by our members
and members of the community.
lifestyle choices. (Yr1-3)
2.4 Support development of leaders within our youth community. (Yr 1-3)
2.5 Engagement of youth officers at school, community and sporting
events. (Yr 1-3)

3.1 Prevention of Victimization and Re-victimization. (Yr 1-3)

3.2 Increase victims’ awareness of services. (Yr 1-3)
3.3 Working with our community groups and social agencies to help victims
of crime. (Yr 1-3)
3.4 Develop and implement a victims support strategy (Yr 1-3)


4.1 Provide opportunities for members of the community to volunteer with
York Regional Police. (Yr 1-3)
4.2 Informing members of volunteer opportunities. (Yr 1-3)
4.3 Develop tools to facilitate engagement of volunteers. (Yr 1)
4.4 Support and recognize the achievements of volunteers. (Yr 1-3)



Youth Programs
Number of Youth Criminal
Justice Act (YCJA)
referrals
Percentage of community
survey respondents that
were a victim of crime
Percentage of community
survey respondents that
worry about being a victim
of crime
Percentage of community
survey respondents that
feel York Regional Police
is sensitive to victims of
crime
Number of volunteers
Number of auxiliary
members
Number of community and
auxiliary volunteer hours
DRAFT 2014-2016 Business Plan
PAGES 17
OPERATIONAL EXCELLENCE
OBJECTIVES
1. Targeting Crime:
To be operationally prepared to
address existing and emerging
crime problems and trends that
are of greatest risk to the
community.
2. Traffic Safety:
To promote road safety through
strategic traffic enforcement,
education, and community
engagement.
3. Responsive and sustainable
police services:
To ensure effective and efficient
service delivery that is responsive
to the growth and changing
demographics of the community.
ACTIONS
MEASURES
1.1 Intelligence based deployment of resources. (Yr 1-2)
1.2 Enhance crime strategies focused on gang and organized crime
activity. (Yr 1-2)
1.3 Increased utilization of the Community Mobilization and Engagement
Model through pro-active enforcement. (Yr 1-2)
1.4 Effectively implement technologies and innovative strategies along
with partners to enhance policing operations and investigations.
(Yr 1-3)
2.1 Implementation of a Traffic Management Strategy. (Yr 1-2)
2.2 Raising public awareness and commitment to road safety. (Yr 1-3)
2.3 Ongoing education, communication and collaboration among all
stakeholders. (Yr 1-3)
2.4 Development and implementation of geomatic mapping and analysis
portal capabilities to conduct data driven analysis. (Yr 1-3)
2.5 Implementation of the Strategic Traffic Enforcement Program which
focuses efforts based on identified locations, determined through
traffic pattern analysis, collision analysis and community generated
concerns. (Yr 1-3)
3.1 Improve availability of frontline resources based on workload analysis,
findings and recommendations. (Yr 1)
3.2 Conduct a workload and staffing review of investigative functions.
(Yr 1-2)



3.3 Establishment of an information-sharing process with
regional/municipal partners to monitor population growth and socioeconomic development. (Yr 1-3)




Police-reported crime rates
Crime Severity Index
Number of outstanding
arrest warrants.

Reported changes in traffic:
o Fatalities
o Injuries
o Property damages
Cost of policing per citizen.
Data on average response
time to calls for service, by
priority level
Percentage of community
survey respondents that have
seen police on patrol in the
community
Percentage of community
survey respondents that
indicated they receive good
value for tax dollar in terms of
policing
DRAFT 2014-2016 Business Plan
4. Performance Management:
To continue to review and
enhance performance
management processes and
measurements.
5. Major Events and Emergency
Response Management:
To maintain capacity to respond
to large scale events and
emergencies in the community.
4.1 Training on new Performance Management system implemented.
(Yr 1-2)
4.2 Establishment of a framework for an annual process to review service
level priorities and performance. (Yr 1-2)
4.3 Implementation of a new performance measurements framework.
(Yr 1-2)
5.1 Maintenance of effective Emergency Planning and Response
Management processes.(Yr 1-2)
5.2 Partnerships with regional, municipal, community groups and related
emergency management service providers to conduct mock exercises
and training. (Yr 1-3)
5.3 Continuation in the participation of joint public order maintenance
exercises and training (Yr 1-3)
5.4 Develop and implement Incident Command Training for all frontline
supervisors.(Yr 1-2)

Supervisors trained in
performance management

Number of joint training and
emergency planning
exercises
Number of supervisors trained
on critical incident response

DRAFT 2014-2016 Business Plan
PAGES 19
PREFERRED PLACE OF EMPLOYMENT
OBJECTIVE
1. Recruitment:
To ensure that we attract and
retain the highest quality
members that reflects the
diversity of the community it
serves.
2. Education and Training:
To provide learning and growth
opportunities that strengthen
member skills and core
competencies.
3. Staff Development:
To improve and utilize the
knowledge, skills, and experience
of our employees to meet the
needs of the organization on an
ongoing basis.
4. Healthy Work Environment:
To support the well-being and
safety of all of our members.
ACTIONS
1.1 Develop new recruitment strategy initiatives to attract members that
are proportionally representative of our diverse communities.
(Yr 1-2)
1.2 Review the civilian hiring process. To identify possible efficiencies.
( Yr 1)
1.3 Enhance the Uniform Recruiting Community Advisory Committee.
(Yr 1)
2.1 Identification of opportunities for training related to job specific tasks.
(Yr 1-3)
2.2 Implement a learning management system. (Yr 1-3)
2.3 Implementation of the new coach and recruit training program. (Yr 1)
2.4 Implementation of uniform reclassification training. (Yr 1)
2.5 Incorporate professional code of ethics into Training Strategy. (Yr 1-2)
2.6 Continued opportunities for career development, including leadership
training and mentoring. (Yr 1-3)
2.7 Incorporate customer service and community interaction into Training
Strategy. (Yr 1-2)
3.1 Increased capacity for career planning. (Yr 3)
3.2 Implementation of an internal support network. (Yr 2)
3.3 Implement a talent management system. (Yr 3)
3.4 Early forecasting of human resource gaps to be filled.(Yr 1)
3.5 Ongoing consultation and communication related to the promotional
process. (Yr 1-3)
3.6 Comprehensive review of organizational impact of the staff
development process. (Yr 1-3)
3.7 Continuous improvement to performance appraisal process (Yr 1-3)
4.1 Development of an Occupational Stress Injury Strategy. (Yr 1-2)
4.2 Continued implementation of health and wellness best practices.
(Yr 1-3)
4.3 Increase the awareness and understanding of the accommodations
process. (Yr 1-2)
MEASURES






Percentage of members
from diverse communities.
Number of applicants from
diverse communities
Number of job fairs
New training opportunities
developed and delivered for
Civilian members
Reduction in complaints of
officers
Number of mentor
relationship established

Number of career planning
workshops

Percentage of working
hours lost to sickness for
police officers
Percentage of working
hours lost to sickness for

DRAFT 2014-2016 Business Plan
4.4 Maintenance of adequate facilities and equipment that reflect the
needs and concerns of members. (Yr 1-3)
4.5 Recognize members to promote professionalism and our values.(Yr 1)
4.6 Implementation of Long Term Facilities Plan. (Yr 1-3)

civilians
Percentage of member
survey respondents who
agree York Regional Police
recognizes the importance
of employee health and
wellness
DRAFT 2014-2016 Business Plan
PAGES 21
SUPERIOR QUALITY SERVICE
OBJECTIVE
1. Continuous Improvement:
To ensure continuous
improvement of its business
practices and processes.
ACTIONS
1.1 Evaluate and enhance integration of key business processes to
improve efficiencies. (Yr 1-3)
MEASURES


Community satisfaction rate
Quality service standards
compliance rate

Member and Public
satisfaction with
communication products
Sharing of social media
messaging.
Coverage in traditional Media
Presence
1.2 Continued development of risk management capabilities. (Yr 1-3)
1.3 Ongoing review of quality service standards. ( Yr 1-3)
1.4 Implementation of new radio system. (Yr 1-2)
1.5 Evaluation and review of programs and pilot projects (Yr 1-3)
2. Communications:
Implementation of
Internal/External Communications
Strategy to improve awareness
and communication of services,
programs and initiatives.
3. Diversity and Inclusion:
To ensure that we provide
inclusive and equitable services
to all our members and our
diverse communities.
4. Technology :
To continue to use existing and
emerging technologies and
implementation of the Technology
Plan to achieve our strategic and
2.1 Implementation of Communications Strategy recommendations that
address internal communications challenges. (Yr 1)
2.2 Implementation of Communications Strategy recommendations that
address the external communication challenges. (Yr 1)
2.3 Effective use and awareness of online and emerging
communications technologies to engage the community and our
members. (Yr 1-3)
2.4 Improvements to York Regional Police website and corporate
intranet. (Yr 1-2)
3.1 Enhanced YRP partnerships with diverse communities. (Yr 1-3)
3.2 Integrate diversity awareness into new and existing training
programs for all members to increase organizational cultural
competence. (Yr 1-2)
3.3 Ensure accessibility of facilities and services by all citizens and
community groups. (Yr 1-3)
3.4 Provision of information to the community in different formats and
languages. (Yr 1)
3.5 Establish a Diversity and Inclusivity Coordinator. (Yr 1)
4.1 Development and implementation of Technology Plan. (Yr 1-3)
4.2 Ensuring that emerging technologies meet the needs of York
Regional Police. (Yr 1-3)
4.3 Enhance internal training on technology. (Yr 1-3)
4.4 Use of Business Intelligence tools and enhance dashboards (Yr 1-3)








Number of community events
attended
Number of community events
hosted
Number of staff participating
in diversity training
Number of new technologies
implemented
Member’s satisfaction rate
regarding technology
E-Learning satisfaction rate
DRAFT 2014-2016 Business Plan
operational objectives.
5. Public Trust and Confidence:
Maintain public trust, confidence
and customer satisfaction by
delivering quality services,
ensuring transparency and
accountability.
5.1 Provide information that encourages citizens to communicate with
police about community safety, individual concerns and incidents of
crime. (Yr 1-3)
5.2 Promote a work environment that demonstrates our commitment to
the organization’s mission, vision and values.
(Yr 1-3)
5.3 Ensure a high level of customer service. (Yr 1-3)


Number of citizen complaints
Percentage of community
survey respondents that
indicated York Regional
Police has the trust of the
public.
DRAFT 2014-2016 Business Plan
PAGES 23
RELATED PLANS AND BUDGET
Information Technology Plan
The Information Technology Plan includes a long-term strategy for the provision of reliable information technology solutions for York Regional
Police. The Information Technology Plan addresses current and emerging technology and is annually reviewed and revised. Large scale
Information Technology projects are also included within the Capital Project Plan. Annual status reports for the Information Technology Plan are
provided to members of the Executive Command Team and Police Services Board.
Capital Projects Plan
The Capital Projects Plan consists of renovations to existing buildings to provide new capabilities or to correct deficiencies, the acquisition of land
and/or the acquisition of buildings for the purposes of new buildings or facilities. These projects include construction, renovation or alteration work
that adds value, extends life or results in the improvement of a building, structure or other asset owned or leased on behalf of York Regional
Police. The Capital Projects Plan addresses current and emerging facility needs and is annually reviewed and revised. Annual status reports for
the Capital Projects Plan are provided to members of the Executive Command Team and Police Services Board. The costs associated with the
plan are included in the 10-year Capital Plan.
Facilities Management Plan
The Facilities Management Plan addresses the annual operational facility needs of the organization. The purpose of the Facilities Management
Plan is to maintain safe and accessible facilities and address facility operational requirements for maintenance of systems. The Facilities
Management Plan includes projects that maintain or preserve the structure for its intended use through one-time investments. Annual status
reports for the Facilities Management Plan are provided to members of the Executive Command Team and Police Services Board. The costs
associated with the Facilities Management Plan are included in the Annual Operating Budget.
Budget Forecast
The following three-year budget forecast provides the estimated operating and capital costs to implement our business planning initiatives and to
provide adequate and effective policing in York Region. Any additional costs of implementing this plan, above and beyond the estimated budget
forecast, will be identified during the annual budget process.
Year
2014
2015
2016
Capital Budget
$29,350
$28,901
$18,685
Operating Budget
$278,070
$290,419
$302,055
# of Officers
1,529
1,562
1,595
# of Civilians
605
618
631
Cost Per Capita
$266
$272
$278
DRAFT 2014-2016 Business Plan
Pages 24
BRINGING THE BUSINESS PLAN TO LIFE
Plan Implementation and Monitoring
Our 2014-2016 Business Plan is a dynamic document. We regularly monitor our progress and make adjustments as required. The Business Plan
is integrated with the budget process to support our priorities and commitment to our shared Vision and Values. Each cornerstone has been
assigned a champion from the senior management ranks of York Regional Police. They will establish Implementation Teams for each of our four
strategic cornerstones. Each team will be responsible for specific objectives and actions contained in the 2014-2016 Business Plan and they will
assign members to develop detailed Implementation Plans and timelines for each objective and action. Each Implementation Team will submit
regular reports to track their progress. We will regularly report our progress to citizens at Police Services Board meetings, through our Annual
Report and on the York Regional Police website at www.yrp.ca.
Measuring our Success
In addition to the measures contained in this plan, we have developed a performance management framework that specifies performance
indicators for the organization and each policing district. Performance indicators assist in identifying what is working well and what areas need
improvement. They assess service level, community impact, efficiency and quality of service. Annual targets are set for response times, foot and
bike patrol, outreach initiatives, community presentations, and clearance rates, amongst other things. We regularly review our targets to ensure
that they are meaningful measurements of our performance in the delivery of core policing services. We regularly monitor community satisfaction
with our policing services through on-going consultation and surveys.
In Conclusion
We are confident that the objectives and actions contained in our 2014-2016 Business Plan will improve our delivery of police services. We look
forward to consulting with our citizens and adjusting our plan to reflect the needs of our citizens and our members. Through our collective
commitment and continued partnerships we are dedicated to making a difference in our community.
Saying Thank You
We would like to extend special thanks to the many individuals who helped us develop the 2014-2016 Business Plan, including:
 Members of the Police Services Board for their guidance and participation in the business planning process.
 The citizens of York Region and York Regional Police members who attended focus groups and consultations, and those who completed the
Community Survey, Business Survey, and Member Survey for their invaluable input.
 The Business Plan Steering Committee whose ideas and input helped us develop the final objectives and actions.
 Members and citizens who provided feedback on the draft Business Plan.
DRAFT 2014-2016 Business Plan
PAGES 25
Acknowledgements
Chief Eric Jolliffe
Deputy Chief Thomas Carrique
Deputy Chief André Crawford
Deputy Chief Bruce Herridge
Business Plan Steering Committee
Superintendent Graham Beverly
Superintendent Carolyn Bishop
Superintendent Mark Brown
Superintendent Stan Colley
Superintendent Richard Crabtree
Superintendent Gerry Milne
Superintendent Karen Noakes
Superintendent Robertson Rouse
Superintendent Bill Sadler
Superintendent Graeme Turl
Superintendent Bruce West
Inspector Russ Bellman
Inspector Steve Seabrooke
Jeff Channell
Kathleen Griffin
Ron Huber
Karin Larkan
Measuring our Success
Planning and Facilitation Team
Brenda Mulroy, Jennifer Gotlieb, Steven Pinto, Constable Tricia Watts, Scott Dexter, Scott Hurst, Paula Baldock and Tamara Bannon
Graphic Design, Printing and Photography
Mike Bastin and the Corporate Communications Bureau
DRAFT 2014-2016 Business Plan
PAGES 26
CODE OF PROFESSIONAL ETHICS

Understand their primary responsibility is to share with the community the responsibility for improving quality of life by safeguarding lives
and property, preventing and investigating offences and preserving peace and order.

Are guided by the values of the service which include our people, community, integrity, leadership, accountability, competence and
teamwork.

Appreciate the importance and responsibility of their positions as a symbol of public faith, adhering to the same standards of conduct that
they are bound by duty to enforce.

Preserve the rights and freedoms of all individuals in accordance with Canadian Charter of Rights and Ontario Human Rights Code.

Faithfully administer the law in a just, impartial and reasonable manner to all individuals, regardless of race, national or ethnic origin,
colour, religion, gender, age, mental or physical disability, or sexual orientation.

Understand and encourage continuing awareness of the culturally-diverse nature of York Region, remain responsive to community issues
and concerns and are committed to developing and enhancing community partnerships.

Never permit personal feelings, animosities or friendships to influence professional decisions and actions and refrain from accepting
gratuities or favours that may compromise them as individuals or members of York Regional Police.

Perform their duties within the limits of authority and recognize the importance of consistently enhancing their level of knowledge and
competence.

Ensure good faith in all their actions and respect the confidentiality of any information obtained in the course of duty.

Remain faithful in their allegiance to Canada and strive to attain excellence in the performance of their duties.
DRAFT 2014-2016 Business Plan
BACK PAGE
INSERT PHOTOS, INCLUDE YRP and PSB LOGO.