Warning Msg Title

Member Updates

(province:)including: /en/support/content-main/memberupdates.inc

IS-95 Circuit Switched Data

IS-95 is an older technology used for data activities like tone-based fax, modems or connections that require a prefix (ex. #777). We’re updating our service with faster HSPA+/LTE technologies, and as a result, starting May 4th, 2015, IS-95 data service will no longer be available.

For mobile phones, this change will not impact your voice calling or text messaging services, but you’ll no longer have access to the mobile browser service on IS-95. If you‘d like to access the internet from your phone, we can hook you up with a shiny new one that works on the HSPA+/LTE networks.

Sirius Satellite Radio

As of November 10, 2014 this service will no longer be available through Virgin Mobile and you will no longer be charged. If you love satellite radio on your phone, check out the app store for some listening options. Lots of love.

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of October 1st, we will be discontinuing our CDMA EVDO network in Western Canada, and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia, Alberta, Saskatchewan and Manitoba) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.

How do know if my phone is effected?Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.

Here's a list of Virgin Mobile CDMA phones:

LG 700 Bliss

LG 570 Muziq

LG 265 Rumour 2

Motorola KRZR K1m

Motorola RAZR2 V9m

Novatel Wireless U760 USB

RIM BlackBerry 8130

RIM BlackBerry 8230

RIM BlackBerry 8330

RIM BlackBerry Curve 8530

Samsung m510

Samsung r561 VICE

Samsung r610

Updates to One-Time Charges

A few of our services have a one-time charge, and some of those are changing as of July 22, 2014. If you’d like to do any of the following, the fee will change from $25 to $35:

Changes to the Monthly Cost of Select Silver and Gold Plans.

Virgin Mobile offers Members super-hot smartphones, ridiculously fast LTE speeds and plans with loads of extras built right in. To maintain and improve the service we provide starting April 2014, the monthly recurring charge for select Silver and Gold plans is going up by $3. Plan features will stay the same as before

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of March 31st, our roaming partner will be shutting down their CDMA EVDO data network in Western Canada, and impacted Members will fall back to the 1xRTT CDMA network data. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia and rural areas of Alberta) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? EVDO data speeds can reach up to 3.1Mbps. 1XRTT data speeds reach up to 153 Kbps.

If you have a need for speed, it's time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It's easy to upgrade, just head to My Account to get started, or learn more about how to upgrade.

Got questions?

How do know if my phone is effected?Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.