Pros:
There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation.

Cons:
Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated.

CDG

JFK

Good 6.3

Pros:
Overall flight experience was average. Crew was friendly.

Cons:
American Airlines always use those old Boeings for flights between Paris and the US. They look so old inside. No modern entertainment. They still have those small screens on the ceiling. No individual entertainment stations. And seats are not comfortable.

CDG

JFK

Okay 5.6

Pros:
The male flight attendant was very pleasant.

Cons:
- there was no effort made to ensure I had a vegetarian meal
- one of the flight attendants was very rude and ignored me several times.
- I forgot an expensive box of chocolates in the plane inside of a bag. I immediately asked if someone could get it for me - I was told that the bag was found but not the chocolates.

MAD

LHR

Good 6.5

Pros:
Ground crew very responsive to needs

Cons:
non existing beverage service on a two and one half hour flight :(

Cons:
If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF

BCN

Mediocre 2.0

Pros:
(3/4)
My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket.
We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases.
The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number.
Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons:
(4/4)
At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there.
CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland.
We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate.
Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk.
Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight.
This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

BOS

KEF

Mediocre 2.0

Pros:
The planes are nice and new. Prices are very cheap.
If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons:
There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours.
So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting.
Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website.
WOW has no real phone agents.
I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less.
Other airlines were shocked at how we were treated.
Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air.
A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight.
If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF

CPH

Okay 5.6

Pros:
Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons:
Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed.
There is no phone support. If you have a problem - you're on your own.
Online checkin is broken. Does not work at all.

Pros:
i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight

Cons:
boarding crew and flight crew

CDG

JFK

Mediocre 2.0

Pros:
The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal.
So please remove from all your sites.
Thank you
VV

CDG

JFK

Excellent 8.6

Pros:
Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected.

Cons:
Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online.

CDG

JFK

Okay 5.6

Cons:
Passengers changing seats around.

CDG

JFK

Good 7.6

Pros:
Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions.

Pros:
It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons:
The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

ORD

VIE

Mediocre 2.0

Cons:
My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

VIE

STR

Excellent 10.0

Pros:
Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons:
The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

Pros:
Service was great. Seats were spacious and comfortable. Smooth plane ride.

SAN

FRA

Okay 5.0

Pros:
Standard flight and comfort.

Cons:
Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was.

CDG

EWR

Mediocre 2.0

Cons:
My whole experience with Lufthansa/united was horrible. We booked our tickets on kayak and it was a Lufthansa flight operated by United. When we went to check in at the united counter they told us there was no record of our flight even though we had printed our receipt which had confirmed ticket numbers. It took over 30 minutes for them to figure out they needed to call Lufthansa to get the ticket transferred and in the end blamed us for not doing that ourselves before the flight! I thought this was insane as I have flown with multiple other airlines and never had this problem. And then once it was fixed for the way there we still had problems again on the way back. Never flying United/Lufthansa again.

Pros:
This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Cons:
The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

MXP

ZRH

Excellent 9.6

Pros:
Very friendly, without being intrusive. Responsive and happy.

Cons:
The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.

LHR

ZRH

Excellent 9.2

Pros:
Really good flight. Clean,on time, efficient. Early arrival even

Pros:
The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly;
there was some food available for purchase but we didn't buy it since we ate at the airport before the flight.
I would definitely fly again.

Cons:
no TV or other entertainment options so make sure to bring your own device or a book.

MRS

BRU

Excellent 10.0

Pros:
The chairs were comfortable the staff was very attentive and nice

Cons:
I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally

Cons:
at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney.
Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival.
Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time...
so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)

Cons:
- there was no effort made to ensure I had a vegetarian meal
- one of the flight attendants was very rude and ignored me several times.
- I forgot an expensive box of chocolates in the plane inside of a bag. I immediately asked if someone could get it for me - I was told that the bag was found but not the chocolates.

LHR

YVR

Good 6.3

Pros:
Crew, food

Cons:
I had to pay for the luggage. I thought it was included.

CDG

JFK

Excellent 10.0

Pros:
Well I will start by saying the flight crew was excellent. The highlight of my trip was I left my I phone on the plain when connecting at London Hethrow airport. As a father of 3 leaving my kids for 4 days was already stressful. I realized I left it when I was boarding the train to go to the next terminal. I looked up saw Captain Hope and told him what had happened. He went back to the access gate and back to my seat and returned with my cell phone. I was shocked. What Captain does that? This guy is great and was a positive reflection on British Airways.
What made it more special is we were in France during the attacks and if I didn't have my cell phone I wouldn't have been able to keep in touch with my family to let them know I was okay. Thanks Captain Hope !! Thanks British Airways

Cons:
Nothing it was a cool flight !!! :)

BCN

LHR

Okay 5.6

Cons:
The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

CDG

JFK

Good 6.3

Pros:
Overall flight experience was average. Crew was friendly.

Cons:
American Airlines always use those old Boeings for flights between Paris and the US. They look so old inside. No modern entertainment. They still have those small screens on the ceiling. No individual entertainment stations. And seats are not comfortable.

Pros:
Excellent aircraft, seems very new. Main meal served (I had vegetarian option) was great. Blankets provided were very nice. Good entertainment.

Cons:
The smaller snack served later in the flight was not good. I had the vegetarian option, and the items in the box were meant to be served at room temperature but I believe the box had been heated up with the regular meals, and everything in the box was piping hot - chocolate bar was melted, mustard packet was hot, lettuce on sandwich was wilted, dried fruit mix was hot.

LHR

PHX

Mediocre 2.6

Pros:
There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation.

Cons:
Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated.

LHR

AMS

Excellent 10.0

Pros:
Great flight attendants.

BCN

LHR

Okay 5.6

Cons:
The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

CDG

JFK

Okay 5.6

Pros:
The male flight attendant was very pleasant.

Cons:
- there was no effort made to ensure I had a vegetarian meal
- one of the flight attendants was very rude and ignored me several times.
- I forgot an expensive box of chocolates in the plane inside of a bag. I immediately asked if someone could get it for me - I was told that the bag was found but not the chocolates.

Pros:
i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight

Cons:
boarding crew and flight crew

CDG

JFK

Good 7.0

Pros:
courteous and helpful crew, easy calm and efficient boarding process,
with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris.

Cons:
In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers.

CDG

JFK

Okay 5.3

Pros:
Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us.

Cons:
We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival.

CDG

JFK

Mediocre 2.0

Pros:
The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal.
So please remove from all your sites.
Thank you
VV

CDG

JFK

Okay 5.3

Pros:
The crew was very friendly and helpful during the flight.

Cons:
The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case.

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