Product Queries

What do I do if I have a query on a specific product?

When you have found a product that you are interested in there is an "Ask a Question" feature on every product page which you can use to ask questions on a specific product. A member of our Customer Service Team will respond to you either by phone or by email when a reply to your enquiry has been prepared.

Please note that we are unable to answer questions related to markets or industry sectors, but only questions related to our site and the product for sale on our site.

Are there samples or sample pages available from products listed on the FriedlNet site?

Sample page availability varies from product to product. In many cases sample pages are available from the product’s page. Simply contact us if you would like to request a sample from a specific product and we can check if one is available.

How can I ensure I will receive a response from FriedlNet to my correspondence?

Our Customer Service Team aims to respond to all queries sent through to us within 1 business day. If you do not receive our reply then most likely it is being blocked by a Spam filter or similar on your email program. To ensure that the email we send you ends up in your inbox, and isn't mistakenly sent to your Spam/Junk folder, please whitelist our email domain, which is @friedlnet.com.

Where can I get a Proforma Invoice?

If you require a proforma invoice, you can proceed as if you would actually order the product(s).

Select the product(s) for which you need the proforma invoice, put them into your basket by clicking the "Add to Cart" button. Then click the "Proceed to Checkout" button. After that chose the Payment Method "Proforma Invoice", review your order, and finish by clicking the "Finish" button. Once finished, the proforma invoice will be emailed to you. You can then complete and return it to place/complete your order.