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We are confident you will be happy with your purchase from Jennifer Zeuner Jewelry. You can return your collection piece within 14 days for a full refund. Returns must be in unused condition and in the original packaging. All sale, personalized, and special order items are final sale. To make a return, please email orders@jenniferzeuner.com for a return authorization. Please include the reason for your return. Shipping charges cannot be refunded. Jennifer Zeuner Jewelry will repair your item within one-hundred and eighty (180) days of your purchase at no additional cost.