help system

help system

Software that provides assistance with a hardware device or with software. Help systems for Windows and the Mac have typically followed a common standard and used the same format (see Windows help system), while auxiliary help systems such as the Wizards in Windows provide alternate methods, the latter taking you through a step-by-step solution (see wizard). Today, many applications default to the Web and use HTML pages as their documentation. The Web affords a convenient way to keep documentation up-to-date for everyone. See online help and RTFM.

Explain can add widgets for commenting on Facebook or Disqus (the most popular content commenting platform) to a help system in order to provide instant feedback from software product users and create a strong “viral” effect.

The new release includes a completely redesigned Web Help system format that makes it possible for technical writers to fully customize an entire help system, and also includes other significant improvements to the built-in Search capability, Index tool, user interface, and different behavior options.

Adobe RoboHelp Server 6, also introduced today, provides powerful server features that ensure the delivery of up-to-date online content, with real-time tracking of how end-users engage with the help system that provides valuable feedback to Help publishers.

The Windows(R)-based and Web-based user interfaces have been improved to help system administrators easily manage networks of any size, from small Local Area Networks (LANs) to large installations with thousands of sensors.

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