FAQs

My Account

How do I create an account?
To create an account with UTS webstore, go to the ‘Welcome Guest’ tab on home page, click ‘Sign in’ and then select ‘New Member’ to register.

How do I update account information?
You can update your personal or billing details by signing into your account.

How do I change my account password?
To change account password, go to the ‘Welcome Guest’ tab on home page, click ‘Sign in’ and then select ‘Forgot Password’ to change account password.

Signing In

Why can’t I sign in?
Please follow these steps to ensure that you are logging in with the correct information:

Please ensure that you are registered on our website

Enter your user ID in the User ID field and your password in the Password field. Both fields can be found in the Sign In box on every page of the site.

Check your user ID and password. They must be entered exactly the same way as they were during registration.

Note: Your password is case sensitive (e.g. password or PASSWORD).

If you cannot remember your password information, go to the ‘Welcome Guest’ tab on home page, click ‘Sign in’ and then select ‘Forgot Password’ to change account password.

If you are still having problems signing in, contact us toll-free at 800-UTS (887) or send an email to webstore@uts.ae

What is my user ID? What should it consist of?
Your user ID is your unique login credential that helps you sign in to the webstore. It can consist of any alphabet and numerical. It is case sensitive.

What is my password? What should it consist of?
Your user ID is your unique login credential that helps you sign in to the webstore. It can consist of any alphabet and numerical. It is case sensitive. Password should be a minimum of 8 alphanumeric characters.

How do I make a claim?
Send an email to webstore@uts.ae with your order details.
Once we receive your returned item, we will inspect it and process your refund in 3-5 days.
Note: All items needs to be unopened and in proper warranty condition

I have no credit card, can I still buy from UTS webstore?
You require a VISA or MasterCard credit card to make purchase on the UTS webstore.

What is the time restriction for returning a product?
Items shipped from UTS can be returned within 15 days of receipt of shipment in most cases provided they are in working condition.

I submitted an order with an error, how do I amend it?
If you notice an error on your order once it has been submitted, please call us on 800-UTS (887) as soon as possible.

How do I generate a quotation for an item?
In order to generate a quotation for an item or number of items, add the items to your shopping cart and proceed to check out. Enter the shipping and billing address and proceed. You shall now have an option to either generate a quotation or confirm the order and make payment at the same time.

How can an order be processed after generating a quotation?
Select “My Quotations” from your profile. A list of valid quotations will be available for you to continue processing the order. Validity of the quotations will be 2 days from the date the quotation generation. There is a possibility that required quantities will not be available if they run out of stock during that time.

How long is the quotation valid for?
The quotation is valid for 2 days from the day it was generated

Will I have an option to save or print the quotation?
Yes, you can save and print the generated quotation. The quotation will also be emailed to you at your registered email address.

How can I view my Order Status?
Your order status can be viewed by signing in to your account on the UTS webstore and going on the ‘Your orders’ section.

Product Information

Who do I contact for product related queries?
Contact us toll-free at 800-UTS (887) or send an email to webstore@uts.ae

Is there additional delivery time for large or bulky items?
No, there is no additional delivery time for large or bulky items.

Shipping and Delivery

How is my delivery date calculated?
Once you have submitted your order online, depending upon the stock availibilty we will ship the item(s) on the next working day.

Where do I find tracking information on my order once it ships?
You can track your order status through your order number on your UTS account.

What do I do if order is delivered damaged?
You can return or exchange a product if it is received damaged. To return or exchange a product, send it to our warehouse address below with original packing and invoice. You will be given credit upon receipt and inspection of the material.