Summary of 2016 Severe Shipping Delay

Between November of 2016 to Jan of 2017, there was a serious shipping delays happened on the parcels sent to USA.

Below the an notification we got from our shipping agent and based on which we made an explanation to customers who had parcel in delivery during this period.

For most of the parcels delayed over 1-2 months we already arranged re-shipments.

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Many customers are very understanding and supportative, we want to express our heartly appreciation to them. Especially two of them, Irmgard and Cindy, who are so kind and nice, that we want to write here particularly for them.

Below are the captured pictures for our correspondances with Irmgard, and her reaction.

First she was worried, but after our explanation, she was considerate and gave us time to solve the shipping problems.

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As soon as she got the arrival notification from USPS, she informed us at the first time to share the good news and tried to make us less worried. Very thoughtful customer!

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And when she opened the parcel, she thanked us for the satisfying products. It is us who should say thank you, Irmgard!

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Cindy was also a patient and candid customer, below are the correspondances between us:

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We Thank All the Customers For All Your Supports and Understanding and Help to us, We Will Do Even Better Offering Low Price Qualified Items in 2017!