One of the top 5 private sector banks in India has a footprint of over 2000 branches across India. The bank caters to the Agriculture and Retail businesses of large, and mid-level corporates, and MSMEs.

The Challenge

Growing agriculture loan portfolio through a wide network of branches spread across urban as well as rural India

No structured methodology for data capture and archival of loan documents especially for legacy data

Local statutory documentation and multiple types of documents in local languages led to lack of control on agribusiness documentation

Documents stored at their branches in an unorganized manner

Audit of documents proved to be a challenge

Customer services were impacted adversely

The Solution

Loan assets were segregated & inventoried at the Bank’s Branches and securely transported to two centralized locations as per the original location of these documents.

WIMS’s Data Governance solution was implemented:

Digitisation and tagging of Loan assets were carried out simultaneously, with over 1 lakh images processed daily, at both locations.

InfoSearch, our e-retrieval and image repository solution, was deployed as a SaaS application.

Images were uploaded into InfoSearch as per Customer’s SLAs.

e-Hosting services for these Asset images in a Tier 4 Data Center was provided with DR option.

e-Access and download facilities given to the Bank’s Teams across all branches.