job description

Westpac is one of Australia’s leading financial services institutions and the Customer Contact Centre (CCC) is a global award winning contact centre. When you think of the future consumer – tech savvy, online, anytime anywhere – it makes sense that growing your career in the Westpac CCC is the best place to be!

The Westpac Group (Consumer & Business Services, Customer Contact Centre) is a global award winning contact centre currently looking to hire multiple Bankers within the Consumer Solutions stream to those pride themselves in constantly delivering outstanding customer service coupled with a nature flair for sales. This isn’t your ordinary contact centre role – this is one with a well thought-out and defined career plan, extensive training and personal growth and continued support in an ever-changing, evolving and agile environment. When you think of the future banker – tech savvy, online, anytime, anywhere – it makes sense that growing your career in the Westpac Group!

Please note, we are only interested in candidates who have a genuine passion to work within banking & financial services and who want a long-term career within the Westpac group; at Westpac, the world is your oyster! This role is mostly afternoon and weekend shifts from 2pm - 8pm, Monday to Sunday. However flexibility to work outside these hours is required.

The role:

Starting your journey in this inbound role as a Consumer Solutions Banker, you will be working in a dynamic, fast paced, target-driven and high-volume environment within a culture and working environment unlike any other. These positions are a 12 Month Fixed term contract initially with a strong opportunity for long term progression. Your role:

Manage service enquiries for existing customers across a range of products and services and act as a first point resolution officer for inbound banking inquiries

You are required to deepen and retain customer relationships through retention of products and services.

Minimise Westpac's exposure to financial loss by providing accurate information to customers at all times

Act with urgency and respond to customer enquiries or requests immediately

Assist and educate our customers in learning banking technology that enhances their banking experience and helps them to grow