After your 14 day cooling-off period, we’ll send you an email requesting your first meter reading/s. You’ll receive separate email requests for your gas and electricity readings, which may come a few days apart. We’ll include a link, so you can go straight through to your online account and submit your reading.

It’s important that you submit your opening readings, as soon as you receive the reminder emails or within five days of your switch. If we don’t receive a reading in time, your opening reading/s will be estimated.