Getting really pissed!

Last monday I ordered some wheels from discount tire. I went and payed for them in full. I was informed that the wheels will arrive on thursday or friday. I told the salesman that I HAD to have them by saturday at the latest because I needed to go home and see my dad for fathers day. The salesman says no problem, we can get them for you. I call them friday afternoon. They have no idea where my wheels are and that they should be here on monday morning. I'm pissed because I really needed to go home but I calm down and let it go.

Fast forward to today. Here it is monday. I call discount tire again. They have no idea where my wheels are. I'm having to bum rides to work and cant go shopping for food because I have no truck. Plus its just annoying that I cant do the things I need to get done.

Man, that sucks. Speaking as a salesman, your guy was a bonehead. He PROMISED you something he has no control over. Unless the store boss is super cool you will not recieve any compensation either. I think you should recieve a discount for about 10 to 20 %.
People ask me every day if I'm sure when there ordered parts will be in. My answer is I know when it SHOULD arrive, but I dont load the brown truck and I dont drive the brown truck. Sorry they screwed your weekend.

having been a parts guy, i know what its like to have customers order parts and then they not show up when they're supposed to. that's why my answer to "when will they be in?" was always, "they SHOULD be here by XX, but cant guarantee that. unless of course you would like to pay for overnight shipping"

Thats the deal. I said I can pay for overnight shipping if they will not be here by friday. He said no ground shipping is cool. They will be here friday at the latest.

I just called them and found out that they have not got my wheels. I very politely asked for them to call fed ex and find my wheels. The rep said he will call them and see where they are and get back to me. If I dont have a call back by 4 I'm goin down there and the **** is gonna fly.

i had some problems with discount a while back and emailed corporate. got a response real quick from email and a day later was called by the guilty store saying they would pay for one of my wheels and wanted to keep my business. i might be able to find the email if you want to read it as an idea of how to write a persuasive email. it irritates the crap out of me when customer service sux. if i'm going to be paying a grand to some company, they sure as hell had better earn it.

Well they called back. The company never shipped the wheels to discount. The discount rep chewed them out and then had the company over night the wheels. I should have them tomorrow or the next day. The reps said they would follow up daily to make sure they have shipped.

I guess there is no fault on discounts part. It was out of their hands when the wheels shipped. So we shall see how it goes.

I did have to slap some peepees to get them to call the company though.

However, it's not good to get on the bad side of the only place in town that mounts tires.

Click to expand...

Truer words were never spoken, brother. One of our local shops is run by a guy who has unpredictable mood swings, and for some reason, he's always on the down side when I need his services. He's always been a little short with me, and I've had to bite my tongue a few different times in the past few years. It's got to the point that I just send Kim in to deal with him. Funny how he never gives HER any grief- it's almost funny how super-nice he is to her....

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