Carrier and Program Management

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True Partners to the Insurance Industry

Beyond our highly professional restoration techniques, CRDN also implements a claim monitoring process through the Program Management Department at our corporate office. This dedicated team of claims-minded professionals monitors the service level commitments involved with jobs that are part of an organized program with insurance carriers, as well as those required on all other claims, including parameters for all aspects of performance and cost.

Time-in-process metrics are monitored closely to ensure that all expectations are
fulfilled.

Our quality assurance program includes ongoing training and long-term
experience of each local team.

CRDN has established systems that account for centralized tracking of every
loss, including data collection and management, that provides for electronic
connectivity and management reports.

The Program Management Department at CRDN has worked closely with our partners in
the insurance industry to build systems and technology that provide holistic partnership throughout the lifecycle of the claims process:

Manage SLAs

Monitor TIPs

Review invoices/compliance

Uploads

Our team manages thousands of claims every year as part of our commitment to
upholding each client’s brand that has been entrusted to us on a claim. Meeting
requirements customized by each insurance carrier requires astute attention-to-detail.

Each local CRDN operation is supported by technology and a team at the corporate
office responsible for identifying deadlines as they approach and enabling our clients and homeowners to know the status of step in the process. The corporate staff also assists in situations where a dispute arises, resolving conflicts efficiently and to our clients’ satisfaction.

CRDN has developed relationships with partners at the industry’s largest insurance carriers, as we continue to formalize and nurture ongoing, mutually beneficial
partnerships in insurance restoration.​​​