Policies/FAQs

Q: How and when should I make my Spa appointment?
A: Spa reservations are available by appointment only. Please call in advance at (347) 974-1055 to assure availability or book your appointment online at www.TheMJTreatment.com. A credit card, cash deposit, or gift certificate number is required to secure all appointments. If the value of a gift certificate is less than that of your scheduled appointment, we may also require a credit card number. No exceptions…

Q:What is The MJ Treatment cancellation policy?
A: We have reserved staff and space just for you. We respectfully ask that you give the Spa a minimum of 24 hours notice if you must cancel an appointment. If less than a 24-hour notice is given for cancellation, 100% of the service will be charged for same day. A no-show will result in a 100% charge of the treatment cost; gift certificates and vouchers will be forfeited. We require a credit card number to reserve your desired appointment time.

Q: What time should I arrive for my Spa service(s)?
A: New guests are required to fill out a New Client Profile upon arrival. We ask that you arrive at least 10 to 15 minutes prior to the start time of your FIRST scheduled service. This will allow you time to check in at desk, have refreshments and fill out a health history questionnaire.

Q: What type of payment do you accept?
A: We accept cash, gift certificates and most major credit cards (Visa, Master Card, Discover, American Express). Tax is only applied if paid by credit card or debit card. No personal checks and no cash refunds. We do not accept insurance. Taxes and gratuities are not included in prices listed.

Q: Can I bring my child(ren) to the spa while I’m receiving my treatment?
A: The MJ Treatment is an atmosphere of serenity, we respectfully request that you refrain from bringing children into the spa.

Q: What are my responsibilities as a guest?
A: Please advise our staff of any special requests, sensitivities or allergies, and if you are pregnant, nursing or taking any medication. We will use this information to keep you comfortable and safe throughout your Spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume, or massage pressure during your Spa experience. Please turn off all cell phones while in the spa. The MJ Treatment is a smoke-free environment. We suggest leaving all valuables at home.

Q: What else do I need to know?
A: We recommend that you drink plenty water, limit or avoid alcohol, and get plenty of rest to minimize the effects of the altitude. After your Spa service enjoy tea/water and light snacks in the waiting lounge/relaxation room.

Q: What should I wear during my massage?
A: We provide you with a robe & sandals to wear if needed which are located in each room. During your service, you will be professionally draped at all times. Know your modesty limits. Spa therapists are sensitive to privacy issues–to wear or not to wear undergarments is your choice.

Music

Each Element Treatment room features “Alexa” a streaming audio player. We usually play spa music but if you have a special request let Alexa know. 🙂

Conduct

Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, crude behavior, fondling yourself while getting massaged, or touching of a massage therapist in an inappropriate way will result in the termination of the massage session and will be escorted out. If the therapist feels their boundaries have been crossed or violated the client will not be allowed to return for further massages. Our full fee will be expected.

Return/Refund Policy

No refunds (No Exceptions) on Gift Certificates, Products, Services, Packages, or Series of services purchased, and you must be 18 years or older to purchase gift certificates. Gift certificates may, however, be transferred to an individual other than the individual they were purchased for. If a gift certificate is lost, stolen, destroyed or used without permission, a replacement will not be provided

Gratuity

Gratuities are always left to the discretion of our clients. Gratuities are accepted for exceptional service. We do have envelops in the front desk, if needed. For those new to spa culture, typical gratuities for spa services begin at 18% and may be higher based upon satisfaction level (based on non-discounted rates). Gratuities are not included in the listed prices or spa packages.