We can say that Information 4.0 or smart content is the new era of information. But what does it mean in practice? Why make use of it? What is its value? These questions will be answered in our practice example.

Industry 4.0 and the Internet of Things (IoT) have changed technical documentation. Users now read small chunks of information that match their context, task, or role. Instead of classical documentation, we now need information that is modular, neutral with respect to format, and accessible via metadata and full-text search…

Many content-professionals are aware of the benefits of structured content. However, in the greater scheme of things, structured content authoring is only a fraction of all content-authoring being done. But this is today and things are changing. This post defines structured content as boxed, interpretable and connected content. It also describes why and how authoring in a structured way will become main-stream eventually.

If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…

Let’s give your readers the chance to do these quality checks for you as easily as possible. How? By reporting the bug on the page where they found it. Your best bet is to look at any given page on your current docs site. We introduce some techniques and a punch list…

Not long ago, all technical documents were designed in black and white. Color printing was simply too expensive. Until today, color has been seen more as an image issue than a truly necessary tool. However, colors are important in pointing out differences and supporting the identification of components…

“Why don’t you make videos?!” Who hasn’t heard this question already, for example from users or developers? In such cases, technical writers usually think of utility films. The benefit should be clear…

This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this vlog serie we want to share our experience and and provide some recommendations.

The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…

So how can the world address the demand for language services with the limited supply of providers and the inadequacy of machine translation for use in cases with high standards for accuracy and fluency? CSA Research finds the answer in a new form of translation, one it terms “augmented translation.”

Personalization, useful search features and good usability are requirements websites should fulfill. Therefore you need intelligent information. How do you change your website for it? We take a look on: