Customer Service Representative

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Capital Markets – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC’s Lines of Business, please visit our website.

CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business successes, community commitment and employee initiatives. We are proud of these successes and are committed to creating an inclusive workplace and an environment where all employees can excel.

CIBC is committed to attracting and retaining a diverse team of employees who reflect the communities in which we live and work.

To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com .

Job Overview

Imagine working in a fast paced environment where you help clients do their everyday banking and receiving something equally as valuable, a smile that says you’ve made their day easier. At CIBC, you’ll enjoy an exciting sales and service career that’s very rewarding and offers great opportunities for career advancement based on your performance. Every day, you’ll have the opportunity to provide an exceptional client experience where you will be making a difference in our clients’ lives. You will work in an environment where your work is meaningful and you will feel proud of how you have helped clients achieve what matters to them. So if you haven't thought about a career with CIBC, think again.

You are the face of CIBC and the first person many of our clients see. You have ownership for providing an exceptional experience by engaging with clients and showing them we care about them and value their business. You assist clients with day to day transactions while further deepening their relationship with CIBC by identifying gaps in their financial needs. You will receive training related to CIBC products and services, how to process day-day banking transactions.

To help you determine whether this position is a match to your skills and interests, please take approximately 90 seconds to watch the following job preview.

What You’ll Be Doing

• Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs • Actively identify opportunities to deepen the client’s relationship with CIBC and to positively promote CIBC’s products and services • Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues • Demonstrate the benefits and encourage clients to use alternate ways to bank such as Bank Machines, Telephone Banking, Mobile and Online Banking • Resolve client problems quickly and/or refer to colleagues as appropriate • Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions • Introduce clients to CIBC's best-in-class online and mobile banking technology (e.g. Tablet, ATM, Online and Mobile "apps") • Keep current on CIBC products and services, programs, policies and procedures • Ensure that security measures are in place at all times • Perform additional duties as required

What We’re Looking For

Your values align to ours – trust, teamwork and accountability

Passion for client service. You enjoy talking with clients, are interested in getting to know them and helping them achieve their goals

Developed interpersonal and communication skills including the ability to actively listen, empathize, ask questions and respond in language that clients understand

Ability to engage and quickly connect with clients making the client feel their business is valued

Proven experience and engagement with the latest technology and mobile "apps"

You take accountability for solving client problems by identifying solutions and options that work for the client

Ability to identify opportunities and make quality referrals

You have previous cash handling experience

Able to work in a fast paced environment and flexible to adapt to a constantly changing environment

Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role