IAOP PULSEcast

By IAOP PULSEcast

This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to governance, contracts, cyber security in GBS, outsourcing, shared services and more, PULSEcast covers the latest trends and best practices to keep you educated and informed.

The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though there is no real playbook—and no predicting the future—at this pivotal moment, there are clear choices to make. Members of IAOP’s Strategic Advisory Board, representing the key stakeholder groups—buyers, providers and advisors—come together to discuss their experiences, trends and critical factors in an organization’s ability to emerge from the current crisis and push forward into a new era of economic recovery and opportunity.
Moderated by Atul Vashistha, COP, Chairman and Founder, Neo Group & Debi Hamill, CEO, IAOP, panelists include:
Ves Kjenstad, Vice President, IT Operations, Bristol-Myers Squibb
Karen Bobear, Managing Director, Accenture
Neil Hirshman, COP, Partner, Kirkland & Ellis LLP

Digital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/decision making, staff augmentation, project-based capacity (short duration), cost-efficiency and gains of scale, these needs can now be filled by the web, robots, pay-as-you-go, AI/ML/ algorithms and the cloud. Join us to understand the new value added by emerging delivery models. Presented by Jan Erik Aase, COP, Principal Analyst and Global Head, ISG Provider Lens and Stanton Jones, Director and Principal Analyst, ISG.

This comes from a popular OWS2.0 session entitled Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes, presented by Boris Abezgauz, Partner, PwC Strategy& and Skanda Janakiram, Manager, Strategy, PwC Strategy&.

Maura Hudson, COP, Senior Vice President, Colliers and Michelle Needles, Executive Managing Director, Colliers
Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing. Join this highly interactive session where we will address the issue, share examples, learn how to avoid blind spots and create more inclusive thinking.

The IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chapter presented a panel event to discuss how to implement SRO, why it matters, and examples of how it’s being implemented in today’s largest organizations. Attendees joined representatives from Microsoft, Sprint, Alorica, and others to learn how and why to begin their SRO journey.

IAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultimately help the supplier meet expectations with the help. Moderator: Kyle Andrews, Partner, Pretium Partners; Speakers: Vijay Verma, Executive Vice President, HCL America, Inc, Michael Nacarato, IAOP's Buy-Side Ambassador, and David Althoff, Senior Vice President, Cognizant

Speakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG
In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disruptive technologies will reshape insurers’ interactions with policy owners and producers. Technology service providers are developing offerings and capabilities for insurers in an increasingly competitive market.

In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor Doktor, CEO, ProProgressio and panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, Chairman, IAOP’s European Outsourcing Council; Adrian Quayle, Managing Partner, Europe, Avasant; and Serge Librot, Partner, LivIT.