Senior Customer Success Manager

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack.

You'll work closely with Slack’s largest enterprise customers to discover their business needs and challenges and then coach them on the best ways to use Slack to solve them.

Working closely with Slack’s Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of Slack or uncovering new uses for Slack amongst their customer portfolio. You will serve as the trusted point of contact for Slack’s portfolio of strategic key accounts, beginning from the point of sale and extending through onboarding, project success, and renewals.

Part coach, project manager, consultant and product expert, our Senior Customer Success Managers are continually focused on helping our customers improve their team communication and be successful with Slack.

Responsibilities:

Work solely with enterprise customers to develop a success plan that outlines how Slack will be addressing their critical need both immediately and in the future

Develop metrics for success and review progress during QBR’s

Empathize with every aspect of the customer experience, putting customers’ needs first

Consistent track record of highly-professional customer service in a dynamic, start-up environment

Bachelor’s Degree

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.