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3 Electronics jobs

Senior Nice Engineer (EKE121)
Bryanston, Sandton
R 850 to 960k per annum
Closing Date: 19 February 2018
We have an urgent vacancy for a resource to take control of, develop, configure, install and test all delivery projects on the Nice product suite. The incumbent will be required to communicate with customers, and ensure that all projects are delivered within the approved time, budget and scope according to the agreed Project Management Plan or SLA. This includes travel to client sites to perform fault diagnosis and restore Nice solution connectivity. To prep, configure and install the Nice product at client sites. After hour’s standby is a requirement of the job and after hour’s work will have to be done for time to time.
Main Duties
The main task of the job is to deliver world-class customer service to Company’s clients. This involves meeting with clients, maintaining their Nice uptime and delivering on their needs from a Call Centre perspective.
Other duties include:
Being able to attend to break fixes in the most efficient and effective way
Communicating the progress with the customer and RMC on a regular basis
Monitoring the service requests / incident queues and update and escalate in accordance to Service Level Agreement requirements
Achieving an 80% remote resolution for calls that can be resolved remotely (i.e. excluding Hardware failure, No Connection, allocated incorrectly etc)
Detailing description of findings to be entered on Service Requests
Meeting all SLA requirements on customer contracts for customer retention
Ensuring that all projects are delivered according to approved plan
Ensuring that all project documentation is updated on a daily basis.
Ensuring that all project documentation is stored in the project database.
Ensuring effective customer communication
Effective management of time on all support and delivery projects to ensure that forecasted budgets are met
Actively participate in identifying business opportunities and projects.
All support and project related service request to be handled promptly and resolved according to agreed customer service level agreements
Installation and maintenance of Nice related products.
Ensure NICE Systems product certification stays current
Ensure effective problem management processes are developed and put in place to reduce reoccurring issues\incidents and problems
Must be willing to work in Africa for extended periods of time.
Implement recording solutions across multiple locations.
Participate in 24x7 standby on a rotational basis.

Feb 14, 2018

Full Time

Senior Nice Engineer (EKE121)
Bryanston, Sandton
R 850 to 960k per annum
Closing Date: 19 February 2018
We have an urgent vacancy for a resource to take control of, develop, configure, install and test all delivery projects on the Nice product suite. The incumbent will be required to communicate with customers, and ensure that all projects are delivered within the approved time, budget and scope according to the agreed Project Management Plan or SLA. This includes travel to client sites to perform fault diagnosis and restore Nice solution connectivity. To prep, configure and install the Nice product at client sites. After hour’s standby is a requirement of the job and after hour’s work will have to be done for time to time.
Main Duties
The main task of the job is to deliver world-class customer service to Company’s clients. This involves meeting with clients, maintaining their Nice uptime and delivering on their needs from a Call Centre perspective.
Other duties include:
Being able to attend to break fixes in the most efficient and effective way
Communicating the progress with the customer and RMC on a regular basis
Monitoring the service requests / incident queues and update and escalate in accordance to Service Level Agreement requirements
Achieving an 80% remote resolution for calls that can be resolved remotely (i.e. excluding Hardware failure, No Connection, allocated incorrectly etc)
Detailing description of findings to be entered on Service Requests
Meeting all SLA requirements on customer contracts for customer retention
Ensuring that all projects are delivered according to approved plan
Ensuring that all project documentation is updated on a daily basis.
Ensuring that all project documentation is stored in the project database.
Ensuring effective customer communication
Effective management of time on all support and delivery projects to ensure that forecasted budgets are met
Actively participate in identifying business opportunities and projects.
All support and project related service request to be handled promptly and resolved according to agreed customer service level agreements
Installation and maintenance of Nice related products.
Ensure NICE Systems product certification stays current
Ensure effective problem management processes are developed and put in place to reduce reoccurring issues\incidents and problems
Must be willing to work in Africa for extended periods of time.
Implement recording solutions across multiple locations.
Participate in 24x7 standby on a rotational basis.

Senior IT Solution Architect (EKE101)
Cape Town
Salary: R 90 000 per month
Closing Date: 15 February 2018
EE Candidates to apply only
Purpose:
The Senior Solution Architect for the New Retail Product Administration System will cover the end-to-end integration between the BaNCS application, Allfinanz MRAS underwriting solution, CMoS for BaNCS Money Management application and Frontend services. This role will ostensibly be focussing on designing integration services for consumption by various projects.
The focus is on the technical and business feasibility of a solution and to ensure that it fits within well-established patterns and guidelines laid down by the enterprise architects. They also take responsibility for the quality, commercial compliance and technical integrity of the solution being delivered back into the business and work actively with senior technology / platform systems analysts from across the operational space (both internal subject matter experts and those of the chosen suppliers).
Key Result Areas
Technology positioning and solution designs.
Ensures that the solutions aligns with Group strategy and is presented and approved through the Company Architecture processes.
Compliance:
Ensures delivery fits within the guidelines laid down by the business enterprise / solution practice architects and is in compliance with the OM business architecture strategy.
Oversees the implementation of new solutions to ensure they adhere to the signed off solution architecture designs.
Maintains architectural standards for the development, deployment and management of application, information, communication and technology infrastructure.
Ensures that the solution aligns with Group architecture strategy and is presented and approved through the Company Architecture processes.
Assists in the Life Cycle Management of solution to promote adherence to Company Group Principles and synergy across Company
Personal Effectiveness:
Ability to explain the complex in layman’s’ terms to bring technology to the masses.
Accepts and lives the company values.
Accountable for service delivery through own efforts.
Collaborates effectively with others to achieve personal results.
Individually accountable for managing own time, tasks and output quality for periods of 3 months to 1 year.
Plans workload vs work demand for a solution architects / designers assigned to them.
Strategy:
Models and defines the financial implications and considerations of potential solutions. .
Provides options and recommendations to business stakeholders to ensure that they can make the best business decisions based on the different solution alternatives and patterns.
Technical Consultation:
Analyses business processes to determine how digital investment could deliver value through improved cycle times, lower costs, and improved quality.
Builds the detailed transition plan for the more effective exploitation of IT investments.
Defines a solution and ensure that it: Meets the business requirements. Meets the non-functional requirements. Fits within the guidelines positioned by the enterprise / solution practice architects. Is in compliance with the directional digital strategy. Can be readily leveraged by other parts of the business.
Responds to stakeholder needs and influences the development of alternative solutions.

Feb 12, 2018

Full Time

Senior IT Solution Architect (EKE101)
Cape Town
Salary: R 90 000 per month
Closing Date: 15 February 2018
EE Candidates to apply only
Purpose:
The Senior Solution Architect for the New Retail Product Administration System will cover the end-to-end integration between the BaNCS application, Allfinanz MRAS underwriting solution, CMoS for BaNCS Money Management application and Frontend services. This role will ostensibly be focussing on designing integration services for consumption by various projects.
The focus is on the technical and business feasibility of a solution and to ensure that it fits within well-established patterns and guidelines laid down by the enterprise architects. They also take responsibility for the quality, commercial compliance and technical integrity of the solution being delivered back into the business and work actively with senior technology / platform systems analysts from across the operational space (both internal subject matter experts and those of the chosen suppliers).
Key Result Areas
Technology positioning and solution designs.
Ensures that the solutions aligns with Group strategy and is presented and approved through the Company Architecture processes.
Compliance:
Ensures delivery fits within the guidelines laid down by the business enterprise / solution practice architects and is in compliance with the OM business architecture strategy.
Oversees the implementation of new solutions to ensure they adhere to the signed off solution architecture designs.
Maintains architectural standards for the development, deployment and management of application, information, communication and technology infrastructure.
Ensures that the solution aligns with Group architecture strategy and is presented and approved through the Company Architecture processes.
Assists in the Life Cycle Management of solution to promote adherence to Company Group Principles and synergy across Company
Personal Effectiveness:
Ability to explain the complex in layman’s’ terms to bring technology to the masses.
Accepts and lives the company values.
Accountable for service delivery through own efforts.
Collaborates effectively with others to achieve personal results.
Individually accountable for managing own time, tasks and output quality for periods of 3 months to 1 year.
Plans workload vs work demand for a solution architects / designers assigned to them.
Strategy:
Models and defines the financial implications and considerations of potential solutions. .
Provides options and recommendations to business stakeholders to ensure that they can make the best business decisions based on the different solution alternatives and patterns.
Technical Consultation:
Analyses business processes to determine how digital investment could deliver value through improved cycle times, lower costs, and improved quality.
Builds the detailed transition plan for the more effective exploitation of IT investments.
Defines a solution and ensure that it: Meets the business requirements. Meets the non-functional requirements. Fits within the guidelines positioned by the enterprise / solution practice architects. Is in compliance with the directional digital strategy. Can be readily leveraged by other parts of the business.
Responds to stakeholder needs and influences the development of alternative solutions.

IT Solution Architect (EKE099)
Cape Town
Salary: R 70 000 per month
Closing Date: 15 February 2018
EE Candidates to apply only
Role Description
The Solution Architect primarily works under the guidance of the Senior Solutions Architect and with the domain experts and business solution designers and architects to craft a solution that is fit from a business and IT perspective. Consequently, they focus their attention on a smaller facet of service (the solution package) to make sure that it operates effectively as part of the whole as well as independently as a stand-alone solution. They focus on the technical and business feasibility of a solution and ensure that it fits within well-established patterns and guidelines laid down by the enterprise architects and solution practice architects. They also take responsibility for the quality, commercial compliance and technical integrity of the solution being delivered back into the business and work actively with senior technology / platform systems analysts from across the operational space (both internal subject matter experts and those of the chosen suppliers).
Key Result Areas
Compliance:
Ensures delivery fits within the guidelines published by enterprise / solution practice architects and is in compliance with the IT strategy.
Oversees the implementation of new integration services to ensure they adhere to the signed off solution architecture designs.
Personal Effectiveness:
Ability to explain the complex in layman’s terms to bring technology to the masses.
Accepts and lives the company values.
Accountable for service delivery through own efforts.
Collaborates effectively with others to achieve personal results.
Individually accountable for managing own time, tasks and output quality for periods of 3 months to 1 year.
Assist in the demand and workload planning for projects that they are involved in.
Strategy:
Provides options and recommendations to business stakeholders to ensure that they can make the best business decisions based on the different solution alternatives and patterns.
Technical Consultation:
Analyses business processes to determine how IT investment could deliver value through improved cycle times, lower costs and improved quality.
Builds the detailed transition plan for the more effective exploitation of IT investments.
Defines a solution and ensure that it: Meets the business requirements. Meets the non-functional requirements. Fits within the guidelines published by the enterprise / solution practice architects. Is in compliance with the IT strategy. Can be readily leveraged by other parts of the business.
Responds to stakeholder needs and influences the development of alternative solutions.

Feb 12, 2018

Full Time

IT Solution Architect (EKE099)
Cape Town
Salary: R 70 000 per month
Closing Date: 15 February 2018
EE Candidates to apply only
Role Description
The Solution Architect primarily works under the guidance of the Senior Solutions Architect and with the domain experts and business solution designers and architects to craft a solution that is fit from a business and IT perspective. Consequently, they focus their attention on a smaller facet of service (the solution package) to make sure that it operates effectively as part of the whole as well as independently as a stand-alone solution. They focus on the technical and business feasibility of a solution and ensure that it fits within well-established patterns and guidelines laid down by the enterprise architects and solution practice architects. They also take responsibility for the quality, commercial compliance and technical integrity of the solution being delivered back into the business and work actively with senior technology / platform systems analysts from across the operational space (both internal subject matter experts and those of the chosen suppliers).
Key Result Areas
Compliance:
Ensures delivery fits within the guidelines published by enterprise / solution practice architects and is in compliance with the IT strategy.
Oversees the implementation of new integration services to ensure they adhere to the signed off solution architecture designs.
Personal Effectiveness:
Ability to explain the complex in layman’s terms to bring technology to the masses.
Accepts and lives the company values.
Accountable for service delivery through own efforts.
Collaborates effectively with others to achieve personal results.
Individually accountable for managing own time, tasks and output quality for periods of 3 months to 1 year.
Assist in the demand and workload planning for projects that they are involved in.
Strategy:
Provides options and recommendations to business stakeholders to ensure that they can make the best business decisions based on the different solution alternatives and patterns.
Technical Consultation:
Analyses business processes to determine how IT investment could deliver value through improved cycle times, lower costs and improved quality.
Builds the detailed transition plan for the more effective exploitation of IT investments.
Defines a solution and ensure that it: Meets the business requirements. Meets the non-functional requirements. Fits within the guidelines published by the enterprise / solution practice architects. Is in compliance with the IT strategy. Can be readily leveraged by other parts of the business.
Responds to stakeholder needs and influences the development of alternative solutions.