Turning Up the Volume of Customer Voice — In 1996, we launched www.dell.com to provide technical support resources to our customers. Soon after, we began selling hardware over the Internet. Back in the early days, most of the focus was on e-commerce. Today, having a web presence …

Google Agrees to Buy Adscape — Search king to pay $23 million for in-game advertising startup. — Google has made a foray into in-game advertising for video games with an agreement to acquire Adscape Media for $23 million, sources familiar with the matter said Thursday.

One subscriber, two subscribers, three... When building a product, your top priority should always be the needs of your users. Here on the Google Reader team, we pride ourselves in being responsive to the complaints and feature requests of those who read feeds using our service.

Microsoft Plays Down a Sales Lift From Vista — Wall Street analysts are being too optimistic about sales of Windows Vista, Steven A. Ballmer, Microsoft's chief executive, told financial analysts in New York on Thursday. — Vista, the latest version of the Windows operating system …

$82 Buys E-Voting Secrets — For a mere $82 a computer scientist and electronic voting critic managed to purchase five $5,000 Sequoia electronic voting machines over the internet last month from a government auction site. And now he's taking them apart. — Princeton computer science …

Humble Beginnings — Electronic Arts founder Trip Hawkins had a lifelong fascination with games. "I fell in love with complex board games like Strat-O-Matic and Dungeons & Dragons," he told us. "I realized I was making invaluable social connections from playing games and that my brain was more active."

Apple to re-enter the sub-notebook market — A tiny sub-notebook on its way from Apple Inc. is expected to re-establish the Mac maker as a leader in the field of compact computing while drawing parallels to the legendary PowerBook 2400 along the way. — It's been nearly ten years since …

Wikipedia Enters Top Ten Most Visited Sites — Impressive. Scanning the latest top web sites rankings from comScore for January 2007 , Wikipedia sites are highlighted for just entering the top ten most visited. OK, technically — they're in the top ten for having the most unique visitors.

Y Europe can seed growth of its new stars — Europe has so far under-delivered in terms of globally successful technology startups. — But we're starting to turn a corner in Europe as we start to leverage some of our emerging assets. We've always had great talent (especially …

Huge USA carrier wins first round over allfreecalls — Our allfreecalls provider in Iowa today took flight due to increasing pressure from a large USA based carrier. — We are working on getting a new number up. — We expect to be back in business on Monday afternoon.Please watch …

DRM: the state of disrepair — Last week's "discussion" surrounding the merits of DRM was a rare glimpse into the heavy C-level posturing usually obstructed by the gold-plated doors of the digital music industry. The event was, of course, kicked off by none other than Steve Jobs in his open letter titled …

Viewers Fast-Forwarding Past Ads? Not Always — People with digital video recorders like TiVo never watch commercials, right? — Add that to the list of urban — and suburban — myths. — It turns out that a lot of people with digital video recorders are not fast-forwarding and time-shifting as much as advertisers feared.

Vista "Express Upgrade" anything but express — When news hit of Windows Vista's final major delay, OEMs were depressed. Several contacts in the industry told me that not having Vista on PCs in time for Christmas was a major disappointment. Big surprise.