Aatrix appears frozen or shows not responding when downloading the prerequisites.exe file - when updating Aatrix 1099s, W2s, or 1094/1095s

If your Financial Edge is locally installed (not hosted by Blackbaud), it will be necessary to install these updates when prompted as part of the Aatrix update pushed out the week of 12/18/17.

While running one of the automatic end of year updates from Aatrix for 2017, the screen may appear frozen or show not responding for some time while it's downloading/updating the prerequisites.exe file.This may show this way if you are updating Aatrix 1099s, W2s, or 1094/1095s.

Article
Number:115296

Products:

Accounts_Payable

Payroll

When installing or updating Aatrix, you must be logged into the workstation as a local Windows administrator, launch Financial Edge (FE) as an Administrator, and log into FE with the Supervisor account.

Even though the Aatrix update may show Not Responding, a window for "Microsoft Redistributables - InstallShield Wizard" should eventually be displayed:

1. As the Update client is running through the Aatrix update, it will come to a prerequisites.exe file that it is installing.

2. Following, a new window should appear to install the Microsoft Redistributables files