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I gladly accept returns, exchanges, and cancellations

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

Jewellery:
Refunds and replacements are given if items arrive damaged and photo proof is given. Just send The Geek Studio a message and attach a photo of the damaged item and we will refund you the full cost of the purchase or send you a new, unbroken, replacement piece.

If you are unhappy with your purchase and would like a refund then just send the item back to the return address on the envelop and send us a message. When we receive the returned item we will refund the cost of the item but not the initial shipping. Return shipping is at the cost of the customer.

Clothing:
Returns are accepted for clothing if the size doesn't fit but only if the shirt is returned, in unused condition, within 40 days of purchase. Customer will be refunded the cost of the item minus the initial shipping. Return shipping is at the cost of the customer and will not be refunded.

Questions about your order?

Please contact me if you have any problems with your order.

Shipping policies

Shipping to the US and Canada takes up to 2 weeks. International shipping takes 2 - 6 weeks. If this time has passed and you still have not received your purchase please send us a message and we will check into the delivery.

Orders are shipped with a shipping service which routes through the USA. This may include shipping to Canada so tracking may show the package going through the USA.

You have 30 days from the estimated delivery date to report it if your order hasn't arrived. If you do not report it within this time frame we will assume it arrived and your order will not be visited again or resent.

All jewellery is shipped in jewellery boxes to protect during the shipping process so that items don't arrive broken.

Please make sure you double check that your shipping address is correct. Because of issues regarding this recently if you do not receive your order because you provided the wrong address you will have to pay shipping again to resend the order to the correct address. So please check your address and send me a message if you notice it's wrong.

Payments

Payment of purchases is expected within 24 hours of purchase. Orders take 1 - 5 business days to process before shipping unless otherwise stated.

Additional policies

F.A.Q

What is acrylic?
Acrylic is a light weight plastic that you can get in large sheets from a variety of sources. It is very light, my necklaces being only about the weight of a nickel or small coin, and it's pretty durable. It can get scratched if it's hit with sharp objects but it take a lot of pressure to break. Most of our designs are sturdy enough to take a beating but some, like the "creativity" necklace and some of the other word necklaces, are more delicate and will break if bent too far.

What does 'laser cut' mean?
Laser cut is just how the necklace pieces are cut from the sheet of acrylic. All of our designs are done up on the computer then the file is put into a laser cutting machine which automatically cuts the acrylic based on the designs. Laser cutting leaves a smooth edge with no rough or sharp corners.

Can the necklaces have custom engraving?
At this time, no. We're not able to do custom engraving.

We can do custom orders!

Custom pinback buttons are available in any size order.
Custom silicone bracelets are available in quantities of 50+.
Custom enamel pins are available in quantities of 50+.
Custom acrylic necklaces are no longer available.

Please contact us for more details.

Contact me as soon as possible! If you order hasn't shipped yet I can change the address and ship to your correct one. If you order HAS shipped then unfortunately there's nothing I can do. We just have to wait to see if it's returned.

If you package is returned then I can resend it to your correct address but you would have to pay the shipping cost again since the mistake was on your end.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.