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Not all submissions being emailed

Asked by
AdvancedAssembly
on October 02, 2014 at 02:48 PM

We have a request for quote form on our website and it seems like since Monday there has been an issue with not all of the submissions being sent over to us. It looks like we're only getting emailed a few rather than all. Customers are extremely upset that we have not responded to them, but since we never got the email notification, we weren't aware. I went into my submissions on JotForm and I can see all the missing ones. Luckily, I'm able to export this out and give to my sales team, but it is EXTREMELY important that ALL notifications are emailed to us.

Can you please let me know why this is happening? Why are we receiving some, but not all of the notifications?

I do apologize for the issue that you are having with all of your submissions not being sent to you. I would be happy to assist you with having that resolved.

After checking your email notifications for your form, it does appear that everything is set up correctly to ensure that you get your notifications.

There is a email notifications limit of 100 per hour. If more than 100 forms are submitted per hour, you would not get all the notifications.

Please also check your Spam/Junk folder to see if the emails were routed there.

If that is not the case, you will need to add JotForm to the Whitelist

I hope this assist you in having the issue resolved. Please enjoy the rest of your day.

Answered by
AdvancedAssembly
on October 02, 2014 at 05:11 PM

Hello,We definitely don’t have 100 submissions an hour – so that is not the issue. We’ve never had anything go to our junk, nor is there anything in there now. You don’t seem to answer my question though – why would we get some and not all submissions. It just happened to us again. This is unacceptable.Laura L. MichaelMarketing CoordinatorToll Free: 800-838-5650 x214Direct: 720-484-3078Advanced Assembly, LLCwww.aapcb.comFollow Us: [http://info.aa-pcbassembly.com/rs/advancedassemblyllc/images/small_fb.png] [http://info.aa-pcbassembly.com/rs/advancedassemblyllc/images/small_tw.png] [http://info.aa-pcbassembly.com/rs/advancedassemblyllc/images/g-plus-icon.png] [http://info.aa-pcbassembly.com/rs/advancedassemblyllc/images/small_in.png] [http://info.aa-pcbassembly.com/rs/advancedassemblyllc/images/small_yt.png] [ISO certified.png]Celebrating our 10th Anniversary![Email Logo]This email message, including any attachments, is confidential and intended only for the persons originally addressed. Further, it may be protected by certain agreements, legal privilege, legal precedent or law. It must not be read by, or disclosed to, any person other than the intended recipient without obtaining the express permission of the sender. If this e-mail message is received by anyone other than the designated recipient (s), please delete it, including all attachments, and notify the sender immediately via return e-mail....

JotForm Support

Answered by
Mike_T
on October 02, 2014 at 06:16 PM

The messages might be filtered by your email provider. Please check email activity logs through Account History page to make sure that the messages are being sent: