Email, SMS, Web & Online Surveys

Actionable feedback with NPS, CES 2.0 and CSAT

Flexibility to choose right metric or combination of different metrics to measure customer loyalty, satisfaction and what customers are thinking about your brand.

Customer Loyalty with Net Promoter Score® (NPS) Surveys

Developed by Fred Reichheld, Bain & Company, and Satmetrix, NPS is widely used metric for measuring Customer Loyalty. Zonka enables you to run transactional and relationship NPS surveys. Send one click emails, SMS surveys, survey on website or setup on tablet and iPads. Get instant NPS score on your dashboard, view detailed, drill down NPS reports and get notifications in your inbox.

Add any number of steps and screens. Advanced features include Skip Logic, Question Branching, multilingual surveys & more

Real-time Alerts. Quick & Detailed Digests

With Zonka, get instant alerts about feedback.

Get real-time SMS & Email alerts as soon as you get a feedback. Stay updated of low rating feedbacks instantly via SMS alerts.

Set up daily, weekly or monthly digests directly to your inbox.

Take Action & Close the Feedback Loop

Monitor every feedback and view it in detail. Set up negative feedback alerts on Email & SMS. Mark feedbacks as urgent or flag them for review. Filter feedbacks by comments, CSAT Score and NPS Score or add custom tags to filter feedbacks easily in the Response Inbox.

Add tasks for relevant team members to take action for a feedback. Write notes about action taken against the feedback. Send emails to customers from Zonka to take immediate action, address customers’ concerns and close the loop to keep your customers delighted.

Real-time Feedback Reports, Amazing Survey Analytics

With Zonka’s real-time reporting and alerts, you can monitor every negative feedback and review. Take action on customer feedback to swiftly resolve issues and improve customer experience.

NPS, CSAT and CES reports

Get detailed NPS, CSAT and CES reports and graphs instantly on your dashboard.

Drill-Down Reports

Drill down your reports to view related data and responses and analyze better.

Word Analysis

Make sense of your qualitative data and comments with powerful word analysis reports.

Advanced Reporting Filters

Filter reports based on day, time, question, tags assigned, devices, source and more!

Comparison Reports

Compare across various time & locations using date and location comparison reports.

Customize, Save & Schedule

Customize, save and schedule your reports to be delivered to your inbox.

Get More Out of Zonka

With Zonka’s real-time reporting and alerts, you can monitor every negative feedback and review. Take action on customer feedback to swiftly resolve issues and improve customer experience.

Comprehensive Response Inbox

Monitor every response in the comprehensive response inbox. Filter your feedbacks, tag them, mark them as urgent or flag the responses. Convert feedbacks to tasks and assign to team members to take immediate action. Add notes and send emails to customers.

Device Tracking

Once you’ve set up your feedback and system app, it’s important to ensure that your staff uses the tablet and it’s in use. With Zonka, you can remotely monitor all your devices and kiosks to ensure they are up and running and taking feedback. Get real-time device status update including device status, current battery, device uptime, response collected, device location, access log and more.

Respondent Tracking

The absolute best way to track your respondents is to use Zonka’s Email Surveys. The tracking enables you to track everything – delivered emails, email open rate, survey open rate, and survey response rate. Import email addresses or mobile numbers with additional (hidden) variables for easier tracking.

Locations

Have a business with multiple locations? Manage it easily with Zonka. Create multiple locations, give location-based access to different teams and users, view responses and set alerts location-wise. Also, access location-based reports and even compare reports across locations.

Integrate Zonka Feedback with other applications easily

Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.