Anyone has insight into why the BB service is down for almost 2 days now???:confused:
Will be nice to have some discussion on this!!!!!

thodoris85

2011-10-12, 08:33 PM

Got that from Google translator from some Greek news site:

Problems with Internet access and, by extension, to use Web services face Tuesday too many mobile Blackberry users because of problems on a server. The problems are recorded primarily in Latin America, Africa and India.

Monday was off for many users the BlackBerry Messenger (which allows users to communicate directly with each other) but SMS does not seem to be affected.

Company spokesman said that a problem occurred in a server in Canada and does not appear to be limited to one company.

The problem was first identified late Monday afternoon and the maker RIM informed through tweet that is working to resolve it.

Apart from the countries mentioned, I experience some problems in Greece as well

cooltyger

2011-10-12, 08:52 PM

SMS and calls will not be effected as this is related BB server and SMS and calls are part of the Service provider or Telecom operator.
But what is surprising is the turn around being taken by BB to get the service back up and running.:eek:
Its like they never expected something like this will ever happen and never had a plan for outages like this!!!!!!!:@:@:@:@

thodoris85

2011-10-12, 09:03 PM

sure SMS isn't affected, I just copied and paste it here! :)

well, thats what happens when you are so confident about your service :mad:

cooltyger

2011-10-13, 08:43 PM

Below is reason published in a local daily -

The disruption in BlackBerry services in India and several other countries since Monday was caused by a core switch failure, makers of the device Research in Motion (RIM) said here on Wednesday.

"The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure," the Canada-based firm said in a statement.

BlackBerry users have been hit by service disruptions to their smartphones since Monday after a glitch cut off Internet and messaging services for a large numbers of users around the world.

"Although the system is designed to fail-over to a back-up switch, the fail-over did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible," RIM said.

Stating that it is working to restore normal service as quickly as possible, the company apologised for the inconvenience to its customers.

RIM, which makes the smartphone, announced on Monday that it had fixed the problem after users across the globe reported not being able to receive or send email, use instant messaging or browse the Internet, though the problems did not appear to be the same for each user, or affect all users. The problem reappeared on Tuesday.