Delta Air Lines is a great company. The culture is one of honesty and integrity and treating people with dignity and respect. The front-line employees have taken advantage of this and the non-union culture and has taken the open door policy to the max. Delta has to find the right balance of entertaining employees and taking a hard line for the good of the business.

Cons

Work life balance. I'm a Senior Manager in Human Resources and I don't have much. The expectation is that you work 24/7 since the airline business is 24/7. Senior management speaks a good game and I believe they believe that it trickles down but it does not in many cases.

Advice to Management

Don't sell your soul to keep the unions out. The Rules of the Road is good in theory but not if its not applied.

job is very unpredictable every task at the gate is quite different when dealing with the passenger...keeps you motivated with a mistery

Cons

the only downside is that if you are not prepare to be flexible than this is not the job for you airport is open all year around including weekends and holiday and the airline schedule is base on senority so be ready to adjust to whatever schedule time and day off you can hold