Troubleshooting

The guided brushing feature in my Philips Sonicare app does not work

Is the guided brushing feature not working when using your Philips Sonicare Flexcare Platinum Connected toothbrush? Use this solution to easily solve this yourself.

You are using the 'Deep Clean' mode

The guided brushing feature does not work if you are using 'Deep Clean' mode on your Sonicare Flexcare Platinum Connected toothbrush. Your toothbrush must be in 'Clean' or 'White' mode in order to use the real-time guidance.

Turn off your toothbrush and switch to 'Clean' or 'White' mode for guided brushing.