Category Archives: Marketing Articles

Category Archives: Marketing Articles

Booking.com’s chatbot can handle 30% of customers’ hotel-related questions Booking.com’s service and support chatbot, the Booking Assistant, is now widely available on its mobile app, Facebook Messenger and the Booking.com website. Source: Hotel Marketing Booking.com’s chatbot can handle 30% of customers’ hotel-related questions

Airbnb is replacing the guest book with augmented reality Airbnb is experimenting with augmented- and virtual-reality technologies to enhance customers’ travel experiences. Source: Hotel Marketing Airbnb is replacing the guest book with augmented reality

HotelTonight revamps rewards program with infinite levels Last year HotelTonight launched HT Perks, their own twist on a hotel loyalty program. Today they are updating the program and expanding these four tiers to an infinite amount. Source: Hotel Marketing HotelTonight revamps rewards program with infinite levels

Alexa’s hospitality skill: Hotel concierge Amazon Echo is beginning to appear in some hotel rooms as part of an experiment in which hoteliers are attempting both to improve the guest experience and to streamline operations by automating common questions and requests, such as dining recommendations. Source: Hotel Marketing Alexa’s hospitality […]