If anything is more incredible than Leicester City’s Premier League triumph, it is the amount of positive discussion and coverage it has received. The triumph of the underdog has captured the public...

It is now widely accepted that employee engagement is a critical source of competitive advantage, yet despite many Boardrooms claiming that they understand its strategic value, our own research identi...

In a world where the war on talent is growing, and ensuring we have the right people in our companies who are engaged and motivated to deliver, is becoming a real challenge for organisations across al...

The presence of robots and Artificial Intelligence in the
workplace is no longer the preserve of fiction. But what impact are
technological advances having on customer service that relies so heavily...