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Company Profile : HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We’re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand.

Company Website : www.hp.com

Job Description :

Job Designation : Process Associate

Job Description :

Customer Response Centre Associate works in a very dynamic and customer oriented business environment.

First responsibility is to run the first class Contact support with the Vendor requiring attention over an incoming call or incoming Email.

Using known solutions documented in the knowledge bases, the Associate works with in-house teams to resolve vendor quires remotely.

Key areas of Responsibilities:

Positions primary responsibility will be to ensure to understand Vendors quires and worked in a manner that will result in the achievement of customer Service Level Agreement’s [SLAs] and customer satisfaction.