The Welcome Departure

Please thank the entire staff and crew for helping me make my flight despite my late arrival at the gate. I will never forget the friendly greeting, ‘We were waiting for you!’ as they helped me down the jetway. A friendly host smiled and asked if he could take my carry-on and stow it for me. What a polite young man. The whole experience – which could have been so frustrating – was handled seamlessly. I felt like a welcome guest instead of a late passenger. Thank you all.

Lenore | Flight LH326 | October 2, 2013

The Guardian Ducks

Newlyweds Michael and Stefan were taking a belated honeymoon to Singapore. In the First Class Terminal, Michael asked how many passengers would be on their flight. Before the question could be answered, he broke down into tears. Lufthansa Personal Assistant Diana found Michael a private area in the lounge where he could sit and collect himself. After learning about Michael’s fears, and concern that Stefan would see him crying, Diana comforted Michael with lively conversation about travel, relationships, and life. To further ease Michael’s anxiety, she arranged a special pre-boarding meeting with the captain and crew, after which Michael was relaxed and ready to fly. Before departing, Diana had another idea – a truly unique surprise. Lufthansa hands out bride and groom rubber ducks to honeymooners in First Class. Diana quickly created a first for Lufthansa: two male wedding ducks. The couple was thrilled. And as farewells were exchanged, Diana whispered to Michael that the gift was a “Schutzentchen” – German for “guardian ducks.”

Michael | Flight LH778 | January 10, 2014

Lullabies in the Skies

I recently traveled from Houston to Saudi Arabia via Frankfurt with my 7-month-old son. What could have been a very difficult 16-hour journey with transfers turned out to be surprisingly stress-free. The staff on board were extremely helpful with fantastic attitudes – especially Gaby. When possible, she would gently pick up my son and walk up and down the aisles. Other attendants kept my food warm while I tended to my son. And once he was asleep, brought the food back to me. I would like to thank everyone for being exceptionally helpful. I look forward to a similar standard of service on future Lufthansa flights.

Monica | Flight LH441 | July 30, 2013

Dream of the Acropolis

I would like to convey my sincere gratitude and praise for the wonderful Lufthansa airport staff at the Athens airport. The outstanding help that I received there from the young man allowed me to have a wonderful visit in Athens. During my layover, I requested information about the airport and municipal transportation services. As a result of his gracious help, I was able to see the Acropolis – my dream – and make my flight without difficulty. I am grateful to Lufthansa for the excellent service – and to the young man for his kindness, efficiency, and professionalism.

R. H. | Flight LH1279 | April 2013

A Heart-to-Heart Moment

I would like to thank your cabin-crew member, Petra, for helping my mother. During her flight, she started having an episode of high blood pressure. Petra stayed by my mother’s side the entire time – hand-in-hand, checking to make sure she was okay. Petra’s amazing touch really helped my mother feel better.

Narmina | Flight LH404 | September 17, 2013

Vacation with Lufthansa

Dear Best Friend,
I know we got separated before you boarded your plane, but don’t worry about me! My vacation at Lufthansa has been very exciting. At first I was sad because I wasn't with you but everyone here is so nice. As you see in the pictures, I did a lot of fantastic things right here at the airport. But now, I could not be happier we are together again and on our way home!
Your Teddy.

This was a letter written by a lost Teddy Bear who stayed at the airport while the boy went on his trip. The Lufthansa staff watched over him, taking several photos and delivering Teddy, the letter and the photos upon the boy's return.

The Tortoise &the Personal Care

We would like to thank your flight team that not only prevented loading our pet tortoise, Olympia, into an unheated baggage compartment but also ensured that the one she was in was heated properly to safeguard her health. We were very pleased with the attentiveness and interest the crew showed toward our tortoise during the flight. We booked Lufthansa because we have always been appreciative of the service you provide. This time your team exceeded even our own very high expectations. Please pass along the sincerest thanks to the crew along with the news that Olympia is doing well in her new home.