New album December 4

FREQUENTLY ASKED QUESTIONS

What is TIDAL?

TIDAL is a lossless, CD-quality streaming entertainment service. TIDAL is advertisement-free, and gives you access to more than 60 million songs and 240 000 videos. TIDAL can be used to stream in a browser or on a mobile device.

Why should I choose TIDAL over other streaming services?

You should choose TIDAL because we love music as much as you do. We believe in bringing users and artists closer together through expertly curated content with High Fidelity sound and HD video. We also feature exclusive artist songs, videos and live streams only available to TIDAL users.

Here is a recent, relevant example from a TIDAL X event with Coldplay at the Belasco Theatre in LA. The entire performance is available in TIDAL.

Can I try TIDAL before I commit to a subscription?

Yes. This TIDAL x NME promotion originally offered a 90-day free Premium trial, but has of February 2016 ended. You can still try both Premium and HiFi free of charge for 30 days at tidal.com/try-now. You can cancel your subscription at any time.

What payment methods are available?

VISA, MasterCard, American Express and PayPal are all acceptable forms of payment.

Can I use TIDAL on any device?

TIDAL will work on most smartphones, tablets and personal computers. The TIDAL platform also supports a wide range of network players including Sonos, Bluesound, Linn, Auralic, Mirage, Squeezebox, Amarra, McIntosh, Wadia, Electrocompaniet, Meridian and Lode.

Do I have to be online to listen to my music?

No. TIDAL Premium and HiFI both have a feature called Offline Mode, which allows you to download content to your device and play it at any time, even when there is no network available.

Will HiFi work well on my mobile device?

HiFi streaming works best on 4G and LTE networks. Great results can also be experienced while streaming via 3G, but if you’re moving quickly (like on a train or in a car), we recommend using the Offline Mode feature to ensure uninterrupted playback.

How do I cancel my TIDAL subscription?

You can cancel your subscription at any time. In the TIDAL platform go to Settings, click the Subscription Tab and then click the "Update Your Subscription" button. Choose "Subscription" and then select whether you'd like to upgrade, downgrade or cancel your subscription.