Related questions

1 Answer

what means "makes it active"? Do you talk about processing a request? You can trigger notification based on stage events such as Approved, Rejected, Forwarded, etc. With these events you can trigger a notification to the delegated approver as well.

If you escalate a request to the delegated approver stage you can as well activate another escalation at this particular stage. If you escalate to an agent this cannot be achieved with standard functionalities. Then you need to develop a custom program that can be run periodically and notify the approvers based on your settings.

Alert Moderator

Add comment

Thanks. I meant, when Firefighter owner setup his/her delegation in GRC AC System and as soon as firefighter owner makes the delegated approver "Active" in the system and save it. It should trigger an email to whoever is the delegated approver irrespective of the request.