FAQs: Ticket-Shop

How do I order a
ticket?

You can order tickets ONLY in our
ticket-shop over Eventbrite. During the ordering process you will need to fill in a form (name, address etc.). Please make sure to write the names and dates of birth of ALL ticketholders in
"ANMERKUNG". This is important, as the tickets are personalised (this means your name(s) are registered at the tickets and only the person who is registered at the ticket will get the permission
to enter the convention. Therefor we are going to compare the name at the ticket with the name in your photo-ID) and we need your name(s) to personalise them.

How old do I have to be to order
tickets?

In general you have to be 18 to be able
to order tickets and to get admission to the convention. If you are younger than 18, you need to bring a permission of your parent or legal guardian to the convention together with a copy of your
parent or legal guardian's photo-ID. Are you under 14 a parent or legal guardian needs to come with you to the convention.

When will I get my
ticket?

After your order you will get the chance
to pay for your tickets straight away.After we received your payment you will receive an email with your E-Tickets and an invoice.

Is it possible to order a ticket by
telephone?

No, it’s only possible to order tickets
via our ticket-shop.

Can I get a refund if I decide not to
attend the convention?

No, sorry. Refunds are only applicable if
the event itself is cancelled. But you have the chance to sell your ticket to a third party. In this case we can transfer the ticket to another ticketholder.

Can I re-sell my ticket to another person
if I don't want to attend the convention anymore?

Yes and no… No, because the commercial
and profit motivated sale is forbidden. However, if you can't make it to the convention you have the chance to sell your ticket to a third party (private sale).