Last month, PetsPyjamas took home the award for best customer service at the prestigious Retail Week awards. It’s only through fantastic teamwork, both in the office and with our partners, that we’re able to get this recognition – amazing job, all round!

As you are aware Natalia Brau, our Head of Partnerships, left the company last month to seek new adventures. In her absence, I will be your new contact for daily operations (new and discontinued lines, pricing and image updates, stock availability). You can reach me on my direct line on 0203 582 3211 or by email at mayda@petspyjamas.com.

PetsPyjamas is a small close-knit team and we have grown a lot over the past few months - it is in great part thanks to you. We are keen to hear from you on how we can improve our supplier interface and future communications. We value your input so your feedback will be greatly appreciated. We will do our utmost to take your comments and suggestions on board. Feel free to drop me an email or call me on 0203 582 3211.

Last ship date for Christmas

Don’t forget to update the last date by which customers can place orders to be delivered in time for Christmas. Are you closing for Christmas or New Year? Please schedule a closure to turn off your products while you are on a well-deserved holiday.

Did you know PetsPyjamas also offers pet-friendly getaways? Contact our Pet Concierge to book a holiday with your loved ones and your pet in one of our partner hotels. Please call 0845 154 2104 to speak to our travel consultants.

Payment terms

We would like to inform you of an important change in our payment terms effective from 31/01/2015. We will pay your invoices monthly via BACS or PayPal for all items that have been dispatched. Suppliers based overseas will be paid weekly also via BACS or PayPal.

PetsPyjamas offers a self-billing service to all its suppliers. If you would like your PetsPyjamas invoices to be automatically created and emailed to you, simply visit the Invoices page on your CMS and select the desired frequency. You will receive your invoices by email but they will also be available to download.

While we’re confident Christmas will be a brilliant trading period for you all, we are now planning our Boxing Day Sale offers - we are happy to advertise your end lines or limited edition stock and know that last year this was our biggest promotion run. Offers will be promoted on the homepage and newsletters. For more information, please contact mark@petspyjamas.com.

PetPoints

Have you heard about our PetPoints loyalty scheme? Customers earn points for every purchase they make. They can then redeem their points against selected products. We are revamping our scheme to offer both suppliers and customers a seamless experience. We are on the lookout for tail-wagging gifts to feature on our PetPoints redemption page. You will receive an order prompt and we will pay you trade price and P&P for every PetPoints redemption.

Don’t miss out on the opportunity to be featured in magazines, blogs or TV. Please send your high resolution images (300dpi) to updates@petspyjamas.com and ella@petspyjamas.com. Press requests are often last minute, this is why we need high quality images of your products beforehand.