Feeding back to the complainant

Once you've spoken to the tenant to try to sort out the issue, you should try to get in touch with whoever complained to let them know.

If you have the name and contact details of the person who complained, get in touch with them and tell them what steps you've taken.

If you don't know their name because the complaint came through the council, you should ask the council to tell them on your behalf.

You should also decide if there's anyone else you want to inform that you're dealing with the complaint. If a neighbour made the complaint, it's possible that others are annoyed but haven't put a complaint in. By telling other neighbours what you've done, it might stop you getting more complaints from them.

If the complaints continue

If you keep getting complaints after you've tried to resolve the situation with the tenant, you should consider what to do next.

Your options include:

talking to your tenants again and telling them there are still issues

asking the council to apply for an antisocial behaviour order (ASBO) for the tenants or their visitors

going to court to get an interdict to prevent your tenants behaving in a certain way

evicting your tenants

If you don't do anything to stop your tenants' antisocial behaviour, the council can take action. This can start with an antisocial behaviour notice (ASBN), which tells you as the landlord what you have to do to stop the problem.