The actions of hospital mgmt show that patient safety is a top priority.

78%

79%

76%

74%

73%

73%

72%

72%

F9R

Hospital mgmt seems interested in patient safety only after an adverse event happens.

67%

68%

64%

60%

58%

57%

56%

55%

4

Org Learning—Continuous Improvement

A6

We are actively doing things to improve patient safety.

84%

86%

84%

83%

82%

83%

82%

82%

A9

Mistakes have led to positive changes here.

66%

67%

64%

64%

63%

63%

63%

63%

A13

After we make changes to improve patient safety, we evaluate their effectiveness.

69%

72%

70%

69%

68%

68%

67%

68%

5

Overall Perceptions of Patient Safety

A10R

It is just by chance that more serious mistakes don't happen around here.

68%

68%

64%

61%

59%

58%

58%

58%

A15

Patient safety is never sacrificed to get more work done.

74%

71%

68%

63%

61%

60%

59%

59%

A17R

We have patient safety problems in this unit.

72%

71%

67%

64%

61%

60%

58%

58%

A18

Our procedures and systems are good at preventing errors from happening.

74%

75%

73%

72%

71%

70%

70%

69%

6

Feedback & Communication About Error

C1

We are given feedback about changes put into place based on event reports.

56%

56%

56%

56%

56%

56%

55%

57%

C3

We are informed about errors that happen in this unit.

69%

68%

67%

65%

63%

64%

62%

62%

C5

In this unit, we discuss ways to prevent errors from happening again.

74%

75%

72%

71%

69%

70%

68%

69%

7

Frequency of Events Reported

D1

When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported?

57%

58%

56%

56%

55%

56%

53%

54%

D2

When a mistake is made, but has no potential to harm the patient, how often is this reported?

61%

62%

59%

59%

57%

58%

55%

56%

D3

When a mistake is made that could harm the patient, but does not, how often is this reported?

75%

77%

75%

74%

72%

72%

70%

70%

8

Communication Openness

C2

Staff will freely speak up if they see something that may negatively affect patient care.

78%

78%

77%

76%

74%

73%

73%

73%

C4

Staff feel free to question the decisions or actions of those with more authority.

51%

49%

48%

47%

46%

46%

47%

46%

C6R

Staff are afraid to ask questions when something does not seem right.

66%

66%

64%

63%

61%

60%

61%

61%

9

Teamwork Across Units

F2R

Hospital units do not coordinate well with each other.

54%

53%

48%

44%

41%

41%

39%

39%

F4

There is good cooperation among hospital units that need to work together.

68%

66%

61%

58%

56%

55%

54%

54%

F6R

It is often unpleasant to work with staff from other hospital units.

66%

65%

61%

58%

56%

56%

55%

54%

F10

Hospital units work well together to provide the best care for patients.

78%

75%

70%

67%

64%

64%

63%

63%

10

Staffing

A2

We have enough staff to handle the workload.

63%

63%

58%

55%

52%

51%

52%

51%

A5R

Staff in this unit work longer hours than is best for patient care.

58%

57%

55%

53%

51%

49%

49%

51%

A7R

We use more agency/temporary staff than is best for patient care.

68%

70%

68%

68%

66%

65%

66%

66%

A14R

We work in "crisis mode" trying to do too much, too quickly.

58%

58%

54%

49%

45%

43%

44%

44%

11

Handoffs & Transitions

F3R

Things "fall between the cracks" when transferring patients from one unit to another.

54%

50%

45%

39%

35%

35%

32%

34%

F5R

Important patient care information is often lost during shift changes.

56%

55%

52%

49%

47%

47%

46%

47%

F7R

Problems often occur in the exchange of information across hospital units.

54%

51%

47%

42%

39%

38%

36%

37%

F11R

Shift changes are problematic for patients in this hospital.

57%

53%

47%

43%

40%

41%

38%

39%

12

Nonpunitive Response to Error

A8R

Staff feel like their mistakes are held against them.

56%

55%

53%

49%

48%

46%

46%

45%

A12R

When an event is reported, it feels like the person is being written up, not the problem.

51%

50%

48%

45%

44%

44%

43%

42%

A16R

Staff worry that mistakes they make are kept in their personnel file.

43%

41%

38%

34%

32%

31%

31%

29%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).