Advocacy

The Patient Advocate at KEMH acts as a liaison between
customers and the Hospital. Advocates are available to negotiate
on behalf of customers. This is a confidential service.
They also assist customers and their families to understand
their rights and responsibilities within the Hospital.

Complaints and
Compliment Management

Complaints management for all complaints received at the
Hospital is one of the primary functions of the CSU. The
CSU also documents compliments received. Please complete
the online form
if you would like to register a complaint or compliment.

If you would prefer to register your complaint verbally or for someone register it on your behalf, you can telephone the Customer Service Unit on 6458-1444 during office hours.