*Dispatch times of orders placed on sistaglam.co.uk vary according to availability and delivery is subject to the performance of the postal service of the mainland UK - we will not be held responsible for any postal delays that are outside of our control.

NEXT DAY DELIVERY:

If you need your order in a hurry you can use our next working day delivery option; however you need to place your order before 1pm to guarantee next day delivery.The next day delivery cost will be £5.99. We dispatch orders on weekdays only (Monday-Friday excl. Bank Holidays) and we will send you an email confirmation once your order has been dispatched. Please note, this does not include Saturday deliveries. If you require a Saturday delivery make sure you order before 1pm and tick Saturday(£14.99) at checkout.

Next day deliveries will be dispatched and delivered on weekdays only - not weekends.

DELIVERY:

Returns Information

Returns

RETURNS & EXCHANGES:

We want you to be 100% happy with your purchase but if you are not we are more than happy to accept your return for a full refund minus the original cost of delivery or a free of charge exchange

THREE EASY STEPS TO RETURN
1) FILL OUT THE RETURNS NOTE that comes with your package.
2) Return your item to the address specified on the quick form within 14 working days.
3) Send tracked postage via your LOCAL POSTAL SERVICE (Royal Mail/ USPS etc).

Please note that items must be returned within 14 working days in an unworn, unused, unmarked condition in the original box with all original tags still attached.

F.A.Q.

I may not be home to accept my parcel. Can the courier leave it somewhere for me?

For UK and Northern Ireland deliveries, someone at the specified address must sign for the delivery.

Can someone else accept my delivery for me?

Yes, anyone at the specified delivery address can sign and accept the parcel.

What happens if my parcel doesn't arrive when it's supposed to?

you have not received your parcel within ten days of dispatch, we're here to help. Before getting in contact with us, have you tried:
● Checking the tracking link via your confirmation email to view the up to date tracking.
● Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.>
● Checking with your neighbours to see if they have accepted the parcel on your behalf.
● Looking in any safe areas the driver may have left your parcel.

you still can't find your parcel, please contact us customerservice@sistaglam.co.uk or call 0845 1166525. For us to assist you, you must contact us within 28 days of dispatch.

I track the delivery of my order online?

if you live within the UK, you will receive an order dispatch email after your order confirmation email. The order dispatch email contains a link that will guide you in tracking that status of your parcel.