Double Charged for Room

Posted Sep 18, 2016

I reserved the room through Expedia, which is an advance pay option for Novotel Cotonou. At the end of our stay, we had some small incidental charges. But rather than swipe the credit card for the 8 Euros, they charged the credit card for the full rate of the room. Then, when they tried to facilitate a refund, they charged the credit card again. After a lengthy conversation with the manager and staff, they informed us the bank would have to facilitate the refund. After more than a month of emails asking about the status of the refund, I simply gave up, including calls to Novotel headquarters. If you stay at Novotel Cotonou and reserve with Expedia, always bring your receipt or pay with cash. Once you let them swipe your credit card, your money is lost. To this day, I'm still owed $160.

設備面、スタッフに難あり

Nice facilities but bad service ever

Posted Nov 8, 2015

This hotel is good location and good facilities , but the service is very bad now after it was the best in Benin, the staff and management are carless for having any more business as I see , and they keep surprising you with extra things to pay as without any rights , and specially the tax thing , I booked tax included and they made me pay extra tax as they claimed that this called room tax . Breakfast charged on my friend even she didn't have it at all , they said whatever you have to pay it . I guess Accor is losing the control at their quality image with this hotel.

4 out of 5

by Harikrishnan from Bristol, UK

Good business hotel

Posted Sep 23, 2015 on Hotels

It was a 4-day business trip. The stay was pleasant. The hotel has a nice bar and a good restaurant, offering a decent range of food and drinks. Airport is just under 5 mins by shuttle, which is available on request. Very good staff members.

4 out of 5

by moshe

This traveler left a rating score only
Posted Aug 23, 2015 on Hotels

4 out of 5

by A verified traveler from Seattle,WA

Place to be

Posted Aug 19, 2015

Pros: Staffs-Food-Security-Location.

Cons: Bigger play room for kids, and repair hairdryers(room210)

Location: This place is in the center of everything.

The first night was terrible. We were placed into a smoking room despite our request for No Smoking Room.
But that issue was solved the next day. They moved us from the third floor to the second floor.
Nice Breakfast, my kids love it. Nice staffs excepted the one who put us in smoking room our first night.

3 out of 5

by A verified traveler

Fine

Posted Jun 25, 2015 on Hotels

This is not a luxurious hotel, but they had a decent buffet and the internet connection was surprisingly good.