The narrative that's shifting for people who have an emotional support animal.

Unfortunately the focus is shifting to people like Sarah who are abusing the rights afforded to people like John.

Many people are getting letters from online services to claim their pet is an ESA when there hasn't been due diligence to determine the needs of the individual. An online questionnaire seems ill-suited for someone with serious needs.

Many of these online services appear to be money machines and they don't actually care about the individuals who need help.