Whitelist Us

E-mail and Internet companies use blockers to stop spam. Sometimes these programs block e-mail you want to get. We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”

If you do not see an email from us in your Inbox, our email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from us, open it and mark it as “Not spam”…

Of course, every e-mail system is different. Below are more specific instructions for some of the more popular ones.

Is your email client or spam filter not listed?

One thing you can do no matter what e-mail system you’re using is add the address in the “From” line of your most recent subscription email to your address book.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist the email. If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.

Sending Address: If they ask for our address, give them the address in the “From” line of your most recent subscription email.

AOL

WebMail

AOL (version 9.0 or higher)

Copy the “from” address from the latest email (or you can copy the addresses listed above).

In the pop-up box, select Add.

Paste the copied address/type the address required in the Other email field.

Make the newly added address the “Primary email address” by checking the checkbox.

Select Save.

AOL 8.0

Select Mail in the Menu on the top of the screen.

Select Mail Controls.

The Mail Control Screen would be displayed. Select Next.

Select Customize Mail Controls for this Screen Name and click Next.

You can select “Allow email from all AOL members, email addresses and domains” (allows all emails).

Select Next until the Save button shows up at the bottom.

Select Save.

AOL 7.0

Select Mail in the Menu on the top of the screen.

Select Mail Controls.

The Mail Control Screen would be displayed. Select Next.

Select Customize Mail Controls for this Screen Name and click Next.

In the exclusion and inclusion parameters, include the domain mail.gilderpress.com.

BellSouth / AT&T Web Email

Open your mailbox.

Select Options on the top right hand side > Mail Options > Filters > Add Filter.

Select Filters.

Click “Add Filter”.

In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu.Example: You can either give a specific email address or use @mail.gilderpress.com or *mail.gilderpress.com to whitelist the domain.

Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.

Select the Add Filter button once again.

Comcast SmartZone

Click Address Book.

Click “New” and choose “New Contact”.

Add the email address and any additional information.

Click Save.

Cox.net Email

Go to WebMail Inbox window.

Click “Preferences”.

Under General Email Preferences, click Blocked Senders.

Type in the sender or domain you wish to allow in the Exceptions List.

Click Add.

Click Save.

EarthLink

Open the Address Book.

Click Add.

Enter your contact’s domain.

Click Save.

Entourage

Open the email.

Right-click the sender’s email address.

Select “Add to Address Book” in the short-cut menu.

Verify the sender’s contact details.

Click Save.

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it “Not Spam” to whitelist it.

MSN

Enter the email address.Example: You can either enter a specific email address or use *mail.gilderpress.com or @mail.gilderpress.com to whitelist the domain.

Select Add.

Mozilla Thunderbird

Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark As Not Junk”.

Click Address Book.

Make sure that the Personal Address Book is highlighted.

Click New Card, the New Card window will display.

Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.

Click OK.

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

Start Norton AntiSpam, select Status & Settings tab.

Select AntiSpam.

Select Configure button – right hand side bottom of the screen.

Select Allowed List tab – second tab on the list of tabs.

Select Add.

Enter email address in the Email address box.

Select OK.

Outlook

For 2003, 2007 and Express – Without an example email address in your inbox:

Select Actions from the toolbar at the top of the screen.

Select Junk E-mail.

Select Junk E-mail Options…

Click the Safe Sender tab.

Click Add.

Type in the email address you wish to add to your safe sender list.

Click OK.

For 2003, 2007 and Express – With an example email address in your inbox:

Open the email.

In the Toolbar options at the top, click the Safe Lists drop-down.Note: This is located in the “Junk Email” section

Select “Add sender to Address book”.

Click OK.

For 2003, 2007 and Express – To white list an entire domain:

Open the email.

In the Toolbar options at the top, click the Safe Lists drop-down.Note: This is located in the “Junk Email” section

Select “Add Sender’s Domain (@example.com) to Safe Senders List.

Click OK.

For 2010

In Outlook, go to the Home tab.

Click the Junk button.

Choose “Junk E-Mail Options” from the drop-down list.

Go to the Safe Senders tab.

Type in either the email address or the domain name you wish to add.

Click OK.

For 2013

In Outlook, go to the Home tab.

Click Junk > Junk Email Options.

Select the Safe Senders Tab and click Add.

In the Add address or domain box, enter the email address or the domain name you want to whitelist.