Before and After Disaster Strikes: Developing the Emergency Procedures Manual, Fourth Edition is designed to be a guide and resource for real estate managers as they create the emergency procedures plan and develop the emergency procedures manual for the properties they manage.

Designed with an all-hazards approach in mind, this fourth edition walks real estate managers through the necessary considerations when preparing for and reacting to a disaster natural or manmade. The focused chapters provide an in-depth exploration of the hazards posed to residential, commercial, industrial, and medical office properties and how they may be addressed.

Covering more than just natural disasters, this edition provides an extensive look at how to address building emergencies from fires, power outages, or hazardous materials spills, to acts of crime and terrorism.

This new edition also includes a section dedicated to exploring and implementing business continuity practices into your emergency procedures plan, demonstrating the importance of business continuity principles, while also providing concrete considerations for how to implement these practices into your business.

Designed to accompany this book is a set of emergency planning forms, which were assembled by the Institute of Real Estate Management (IREM®) and its industry partners. These forms, accessible online, are provided in an effort to help establish a baseline of preparedness for any property, and may be customized or adapted to fit each application.

The collaboration of two long-time community management experts, Community Associations: A Guide to Successful Management is a must-have educational resource guide not only for managers of common interest developments, but also for individual members of association boards working with management companies. This new, comprehensive text illustrates the techniques and philosophies unique to managing community associations.

Learn about the history of common interest developments, the different association types, and how to work with boards and members. Establish successful communications between all parties. Discover the marketing and communications strategies that work for this niche. Enhance your accounting, staffing and maintenance practices, and gain a better understanding of how to run a more successful, productive community association management office.

Community Associations: A Guide to Successful Management addresses the everyday challenges of community association management and gives you the guidelines you need to make your business successful.

Field Guide for Practical Apartment Management

There is never a dull moment in the life of a residential manager. From hiring new employees and balancing the budget, to overseeing construction projects and keeping the apartments leased, every day brings a new challenge and a problem to solve. There is no doubt that residential management is a complex and rewarding field.

The Field Guide for Practical Apartment Management provides managers with the tools and expertise necessary to professionally manage the day-to-day aspects of residential properties. It is a comprehensive guide book that will serve as an ongoing reference tool, and provides many forms and checklists for immediate, on-the-job application.

The Field Guide is organized into four parts that cover all aspects of managing multifamily properties.

Part 1: Human Resources and Relationship Management—putting the team together and managing those responsible for the property’s success.

Part 2: Finance—introducing the accounting and budgeting skills needed to meet the owner’s goals and objectives and providing a foundation for making day-to-day operating decisions.

Part 3: Maintenance and Risk Management—reviewing maintenance and risk management plans, as well as the tools and techniques for conducting inspections to protect residents, guests, and the owner’s asset.

Part 4: Marketing and Leasing—identifying appropriate marketing and leasing strategies and practices to find and retain residents.

The Field Guide for Practical Apartment Management is a comprehensive guide to apartment management, drawing upon the knowledge and experience of over a dozen recognized experts in the field. The Field Guide is a must-read for everyone who manages apartments, whether they are new to the industry or seasoned veterans.

Maintenance and Risk Management for the Real Estate Manager

There is a critical connection between maintenance and risk management. Maintaining a property in good condition is the first step towards managing risk associated with real estate management. In fact, a good maintenance program minimizes unexpected expenses and ensures the safety of tenants and staff, while attracting and retaining tenants.

Maintenance and Risk Management for the Real Estate Manager can help you develop a first-rate, proactive, and sustainable property maintenance and risk management program by learning the specifics of planning, implementing, and monitoring property maintenance operations. It is designed to be an ongoing reference tool, and provides many forms and checklists for on-the-job application.

With this book, you will learn:

How to establisha maintenance and risk management program that aligns with the owner’s goals and objectives

How to develop a property maintenance and risk management policy and procedure manual

Strategies to minimize physical, security, and environmental risks

How to speak knowledgeably with maintenance personnel and contractors to ensure proper, proactive maintenance and efficient, cost-effective operation

How to maintain a sustainable and efficient property

The importance of transferring risk through insurance, including various insurance coverage types

How to plan and implement an emergency and disaster program that keeps the property investment viable before, during, and after a disaster

Creating a maintenance management program is a responsibility that impacts every aspect of managing, operating, marketing and leasing a property. Having a proactive plan in place to keep buildings well maintained not only enhances the appearance and value of properties, it allows a property manager to address vital maintenance issues, such as expenses, contract agreements, inspections and communication with building occupants and owners.

This report covers the development and operation of an effective maintenance management program, and offers strategies and solutions that managers can apply to their own properties.

Learn:

How a maintenance management program will enhance the cash flow and value of a building

How to establish good communication with residents or tenants regarding maintenance operations

This sixth edition of Ed Kelley’s popular best-seller is a practical guide to what’s new in apartment management. The text has been completely revised to reflect the extensive changes that have occurred in the apartment industry over the past five years. Mr. Kelley has been a forerunner in the apartment management industry for many years, and he continues to pioneer new techniques and approaches for the benefit of property owners and managers everywhere. His how-to, hands-on guide covers the basics of ownership, management, and insurance, as well as advanced solutions for marketing, leasing, and tracking residents of rental properties.
A few of the many updated topics in this edition include:

Extra features in new apartment layouts and amenity packages

Innovative techniques for tracking residents and minimizing turnover

Hiring and managing property staff

Establishing policies to guide property operations

Leasing policies, the rental application process, and the lease document

Developing strategies for maximizing rent collections

Property maintenance, upgrading, and renovations

How to gain the most from Internet marketing

Setting and adjusting rents

Implementing budgeting and planning strategies

Attracting prospects and curb appeal

Practical Apartment Management is a time-tested, comprehensive guide to apartment management written by a recognized expert in the field. This edition is a must-read for everyone who manages apartments.

Turning around a troubled property ranks among the greatest management challenges that a real estate manager will encounter in their career. While there is no one-size-fits-all template for managing troubled properties or working as a consultant, this Key Report provides solutions and a frame of reference for some of the most common challenges.

Regardless of skill level, real estate managers will find guidance in all key areas when working toward the end goal-turning around a troubled asset. When coming face-to-face with challenges, this report will also help build a comprehensive understanding to evaluate and resolve troubled assets for both residential and commercial property types.

This report also includes in-depth case examples that present scenarios, examine potential problems, and provide solutions for turning around troubled properties, along with the following:

IREM practices diversity. We are an inclusive organization that embraces and values differences and welcomes individuals of all races,
genders, creeds, ages, sexual orientations, gender identities, and national origins and individuals with disabilities, providing an equal opportunity environment
among its members, vendors, and staff.
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