REVIEWS

THEY SEND PEOPLE COLORED ROSES AT RANDOM, NOT BY YOUR CHOICE ! This company is NOT what they appear to be. If I could give them a ZERO If I could. I had to file 2 complaints. Good luck if you need customer service.* READ THE FINE PRINT* THEY BELIEVE THEY CAN MISLEAD PEOPLE legally. IF it's too good to be true, believe it. I ordered 50 Multicolored-ASSORTED roses. The picture shows assorted colors. They will at RANDOM give you: 25 of 1 color of THEIR CHOICE and 25 of 1 other color of THEIR Choice ! GO TO A DRIVE THRU AND ASK FOR A DOZEN ASSORTED DONUTS. OPEN THE BOX AND YOU SEE 6 GLAZED AND 6 CHOCOLATE DONUTS. IT DOES NOT HAPPEN! SAME PRINCIPAL. EXCEPT GLOBALROSE THINKS THEY ARE THE EXCEPTION. Their policy is : MULTICOLORED MEANS : 2 RANDOM COLORS. GOOD LUCK WITH YOUR MISC. BOUQUETS OR BUTTONIERS. CHOSEN BY: THEM! Never again.

THEY SEND PEOPLE COLORED ROSES AT RANDOM, NOT BY YOUR CHOICE ! This company is NOT what they appear to be. If I could give Read more...

THEY SEND PEOPLE COLORED ROSES AT RANDOM, NOT BY YOUR CHOICE ! This company is NOT what they appear to be. If I could give them a ZERO If I could. I had to file 2 complaints. Good luck if you need customer service.* READ THE FINE PRINT* THEY BELIEVE THEY CAN MISLEAD PEOPLE legally. IF it's too good to be true, believe it. I ordered 50 Multicolored-ASSORTED roses. The picture shows assorted colors. They will at RANDOM give you: 25 of 1 color of THEIR CHOICE and 25 of 1 other color of THEIR Choice ! GO TO A DRIVE THRU AND ASK FOR A DOZEN ASSORTED DONUTS. OPEN THE BOX AND YOU SEE 6 GLAZED AND 6 CHOCOLATE DONUTS. IT DOES NOT HAPPEN! SAME PRINCIPAL. EXCEPT GLOBALROSE THINKS THEY ARE THE EXCEPTION. Their policy is : MULTICOLORED MEANS : 2 RANDOM COLORS. GOOD LUCK WITH YOUR MISC. BOUQUETS OR BUTTONIERS. CHOSEN BY: THEM! Never again. Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Customer,

Thank you for your feedback. We understand you are not 100% satisfied with our product. Please do keep in mind that on the description of each item we sale, there are specifications for the product. The product you purchased states that we will send 50 stems of assorted colors in 2 bunches, each of 25 stems and this is because all roses come packed in bunches of 25 per color in the floral industry.

We do hope you give us another chance.

Kind regards,
Globalrose

J.

Wedding:

10/17/2017

2.8/5.0

After writing the review on this Company this month, Oct. 2016. They refunded the money owed to me. So, even though these were not for a wedding. I am a repeat buyer. They did make good on their end and corrected the mistake. :) And that makes up for the error. The advice I have for anyone is Always read the fine print and read about the : Truth in Advertising before buying flowers or anything else online. Thanks for reading.

After writing the review on this Company this month, Oct. 2016. They refunded the money owed to me. So, even though these Read more...

After writing the review on this Company this month, Oct. 2016. They refunded the money owed to me. So, even though these were not for a wedding. I am a repeat buyer. They did make good on their end and corrected the mistake. :) And that makes up for the error. The advice I have for anyone is Always read the fine print and read about the : Truth in Advertising before buying flowers or anything else online. Thanks for reading. Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear J.

Thank you for your feedback. To Globalrose, our customers are the # 1 priority all the time. We are glad to have resolved the issue reported.

Hope you give us another chance.

Kind regards,
Globalrose

Bethany

Wedding:

10/8/2016

4.8/5.0

This was a great inexpensive way to get our flowers. I only needed flowers for the bridal party so no center pieces. So I picked a pre made package and then came in beautifully !! My photographer thought they were fake because they were so pretty and bright. I would recommend this to anyone.

This was a great inexpensive way to get our flowers. I only needed flowers for the bridal party so no center pieces. So I Read more...

This was a great inexpensive way to get our flowers. I only needed flowers for the bridal party so no center pieces. So I picked a pre made package and then came in beautifully !! My photographer thought they were fake because they were so pretty and bright. I would recommend this to anyone. Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Bethany,

Thank you for your kind words, we are very happy that you loved your flowers.

hope to hear from you soon.

Kind regards,
Globalrose

Private User

Wedding:

8/26/2016

5.0/5.0

I ordered 250 salmon/coral colored roses for my wedding. The roses were delayed for delivery by one day because of ups but global rose called me twice and emailed me to let me know ahead of time about the delay. The roses came and they were absolutely gorgeous! The roses were perfect! Global rose is a fantastic company and I highly recommend them to all brides! Thanks global rose for helping make my wedding perfect

I ordered 250 salmon/coral colored roses for my wedding. The roses were delayed for delivery by one day because of ups but Read more...

I ordered 250 salmon/coral colored roses for my wedding. The roses were delayed for delivery by one day because of ups but global rose called me twice and emailed me to let me know ahead of time about the delay. The roses came and they were absolutely gorgeous! The roses were perfect! Global rose is a fantastic company and I highly recommend them to all brides! Thanks global rose for helping make my wedding perfect Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Customer,

Thank you for your feedback, we are very happy to hear this!

kind regards,
Globalrose

Anonymous

Wedding:

Recently Married

1.0/5.0

The website is misleading when ordering. I called customer service in an attempt to understand why the order confirmation did not come back as I had ordered it. They told me that I should just cancel and I wasn't reading the clear instructions on the website. I had spent 800 dollars and they did not try to assist me. When I said ok cancel my order they told me I had to send an email and couldn't do it over the phone. She then proceeded to say have a good day and hung up.

The website is misleading when ordering. I called customer service in an attempt to understand why the order confirmation Read more...

The website is misleading when ordering. I called customer service in an attempt to understand why the order confirmation did not come back as I had ordered it. They told me that I should just cancel and I wasn't reading the clear instructions on the website. I had spent 800 dollars and they did not try to assist me. When I said ok cancel my order they told me I had to send an email and couldn't do it over the phone. She then proceeded to say have a good day and hung up. Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Customer,

We are very sorry to see that you are not 100% satisfied with our service. We are fortunate these cases are extremely unusual though we regret even the occurrence of one issue. Customers are our number one priority. Please let us know which part of our website is misleading to you as we usually do not have these types of issues with our customers. Our website is as clear as possible. If you were not satisfied with what you had ordered yes you do have the option to cancel the order, you were advised to send an email because any change or cancellation request must be notified via email. No changes or cancellations are accepted over the phone to avoid any misunderstanding. plus before placing the order if something is not clear to you, you may always contact us by phone, email or chat and we will be happy to assist with any concern or question you may have before placing an order. If you need any further assistance, please contact us at our Toll free number: 877 701 7673 so that one of our great customer representatives can help you.

KIND REGARDS,
GLOBALROSE

Anonymous

Wedding:

Recently Married

1.0/5.0

I thought I would save money when ordering bouquet from this site. I order a trial first and the flowers was great and came on time. Then when I order 6 bouquet for my bridal party , only 3 was shipped to me. When I called customer service to ask what had happened to my order, they simply say " I'm sorry, the farmers were out of flowers and they shipped only 3... Pleas understand that the flowers were shipped internationally, we are sorry for any inconvenience... " this company is Not helpful at all !!!!! My wedding was less than 24 hrs and they are telling me they ran out of flowers to make the remaining 3 bouquet ?!!!!!!!! What kind of company is this?????! They screw me over on my wedding day!!! I will never use this company again!!!!!

I thought I would save money when ordering bouquet from this site. I order a trial first and the flowers was great and Read more...

I thought I would save money when ordering bouquet from this site. I order a trial first and the flowers was great and came on time. Then when I order 6 bouquet for my bridal party , only 3 was shipped to me. When I called customer service to ask what had happened to my order, they simply say " I'm sorry, the farmers were out of flowers and they shipped only 3... Pleas understand that the flowers were shipped internationally, we are sorry for any inconvenience... " this company is Not helpful at all !!!!! My wedding was less than 24 hrs and they are telling me they ran out of flowers to make the remaining 3 bouquet ?!!!!!!!! What kind of company is this?????! They screw me over on my wedding day!!! I will never use this company again!!!!! Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Customer,
Thank you for contacting us in regards to your order. We are very sorry to hear that you are not 100% satisfied with your order. We always aim to assist our clients with the best customer service and send the best products as well. Please feel free to contact us to our toll free number 877.701.7673 or send us an email to info@globalrose.com with your order to further assist you.

Once again, we do apologize!

Kind regards,
Globalrose

Laura

Wedding:

6/25/2016

3.6/5.0

The flowers from here are pretty affordable. It's really hard to tell the shades of the flowers on the website though. I thought I was ordering deep orange roses, but they ended up being light orange roses with deep orange/pink tips. They were still gorgeous, but not what I had envisioned. I ordered calla lilies and they came completely wilted and rotten. I called and they said that there was a problem with the truck they were in and that they would provide me with a refund if I provided photo proof, but would not send new ones as they came from South America and they could not get them to us in time for the event. That was really disappointing. Most of the flowers were nice though and very pretty. Just wish they would've lasted a little longer. I actually went to Costco and purchased some additional flowers. I would recommend for the price, but have a backup plan just in case! It's hard when you don't get to see the flowers in person first. Also, we used the same flower vendor for my sister's wedding and her flowers turned out perfect so I guess it's hit or miss with certain things. Mostly happy though!

The flowers from here are pretty affordable. It's really hard to tell the shades of the flowers on the website though. I Read more...

The flowers from here are pretty affordable. It's really hard to tell the shades of the flowers on the website though. I thought I was ordering deep orange roses, but they ended up being light orange roses with deep orange/pink tips. They were still gorgeous, but not what I had envisioned. I ordered calla lilies and they came completely wilted and rotten. I called and they said that there was a problem with the truck they were in and that they would provide me with a refund if I provided photo proof, but would not send new ones as they came from South America and they could not get them to us in time for the event. That was really disappointing. Most of the flowers were nice though and very pretty. Just wish they would've lasted a little longer. I actually went to Costco and purchased some additional flowers. I would recommend for the price, but have a backup plan just in case! It's hard when you don't get to see the flowers in person first. Also, we used the same flower vendor for my sister's wedding and her flowers turned out perfect so I guess it's hit or miss with certain things. Mostly happy though! Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Laura,
Thank you for contacting us. Is always our motive to provide the best service and product to all of our customers all the time. Do keep in mind that all of our flowers are shipped directly from South America and they can take 2-3 days in transit. We do apologize for any type of inconvenient.

Kind regards,
Globalrose

KC

Wedding:

6/18/2016

4.5/5.0

I used Global Rose to order a couple different varieties of roses for my wedding. I purchased Tiffany roses and Parissienne Roses. Both products came in on time (the morning of the date I selected for delivery), and the correct rose varieties were sent. The roses are wrapped well and therefore were well protected in transit. The roses were great quality and lasted for weeks! I ordered my roses to be delivered on the Wednesday before my wedding, did my arrangements on Thursday, delivered them to the venue on Friday and they looked great on Sat for my wedding! (Granted I did process my flowers correctly, used floral food in all stages of processing, used quick dip, oasis floral foam, and crowing glory spray and kept my house very cool and dark for the flowers. These things do make a big difference!)

I used Global Rose to order a couple different varieties of roses for my wedding. I purchased Tiffany roses and Read more...

I used Global Rose to order a couple different varieties of roses for my wedding. I purchased Tiffany roses and Parissienne Roses. Both products came in on time (the morning of the date I selected for delivery), and the correct rose varieties were sent. The roses are wrapped well and therefore were well protected in transit. The roses were great quality and lasted for weeks! I ordered my roses to be delivered on the Wednesday before my wedding, did my arrangements on Thursday, delivered them to the venue on Friday and they looked great on Sat for my wedding! (Granted I did process my flowers correctly, used floral food in all stages of processing, used quick dip, oasis floral foam, and crowing glory spray and kept my house very cool and dark for the flowers. These things do make a big difference!) Read less

Services Used: Flowers

Global Rose responded with the following comments:

Thank you for your feedback!

Stephanie

Wedding:

6/18/2016

1.8/5.0

The DIY wedding flowers were gorgeous! Lasted into two weeks after the wedding. But the customer service is a disaster. They gave attitude every time I called and blamed me for errors they made (which is why I had to call in the first place). On top of me having to call them, they sometimes wouldn't pick up for hours on a regular work day. I have a full time job, I don't have time for that. Honestly not sure if it was worth going through them, unless you have someone else to be in charge of the flowers and have them deal with these lousy poeple (I was a DIY bride, I did everything myself), the stress wasn't worth the money saved.

The DIY wedding flowers were gorgeous! Lasted into two weeks after the wedding. But the customer service is a disaster. Read more...

The DIY wedding flowers were gorgeous! Lasted into two weeks after the wedding. But the customer service is a disaster. They gave attitude every time I called and blamed me for errors they made (which is why I had to call in the first place). On top of me having to call them, they sometimes wouldn't pick up for hours on a regular work day. I have a full time job, I don't have time for that. Honestly not sure if it was worth going through them, unless you have someone else to be in charge of the flowers and have them deal with these lousy poeple (I was a DIY bride, I did everything myself), the stress wasn't worth the money saved. Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Stephanie,

Thank you for sharing with us. We are very sorry you are not fully satisfied with our customer service; at Globalrose we always aim to provide the best customer service possible to all of the customers regardless of the situation. We do hope you give us another chance to prove to you that we are here to assist you in the best way possible from Mondays to Fridays from 7:30 AM to 7:30 Pm EST and Saturdays from 9:00 AM to 2:00 PM EST. You can always reach us to our toll free number 1.877.701.7673 or through our email info@globalrose.com or through chat directly in our website. If you are contacting us outside the hours of operation once we receive your email we will contact you back.

Kind regards,
Globalrose

Private User

Wedding:

6/17/2016

5.0/5.0

I decided to use Global Rose to create my centerpieces for my reception in June. While I did hire a florist to do the flowers for the wedding party the prices I was quoted for the simple centerpieces almost gave me a heat attack. I did an online search and found Global Rose. Their reviews are excellent and their prices are even better. I feel very confident that the centerpieces will be stunning with the help of Global Rose.

I decided to use Global Rose to create my centerpieces for my reception in June. While I did hire a florist to do the Read more...

I decided to use Global Rose to create my centerpieces for my reception in June. While I did hire a florist to do the flowers for the wedding party the prices I was quoted for the simple centerpieces almost gave me a heat attack. I did an online search and found Global Rose. Their reviews are excellent and their prices are even better. I feel very confident that the centerpieces will be stunning with the help of Global Rose. Read less

Services Used: Flowers

Global Rose responded with the following comments:

Dear Lori,
Thank you for your kind words! We are very happy to assist you with your flower needs.