SFTP Question (SecureFTP)

Member

Up until now all my clients have always given me "FTP" details which as expected, work perfectly (providing host/username/password is correct of course).

Yesterday, for the first time - A client had passed me SFTP details, no big deal, I know how that's done. But for some reason I cannot connect to the clients SFTP server (Error reads - incorrect username or password) - Now, this could be the case (I'm awaiting from the client to confirm that they are the correct details).

I wanted to ask if anybody else has ever had issues accessing a SFTP server? I'm thinking that it could easily be an oversight on my part (a setting etc.) or I am hoping it is indeed a case of being given a mis spelled username/password (the error obviously suggests this but I have a feeling it could be something more sinister).

(For what it is worth - I am with Virgin Media and I have read stories that their "Superhub" can cause trouble when trying to access SFTP)

Member

It would turn out (annoyingly) that I was indeed given the wrong password. I suspected this but couldn't help thinking it could be something else as I'd never had to access a server via SFTP before and there was always a chance I wasn't doing something quite right.