When I try to print from Microsoft Word or another program, I receive a
message stating: Manual Feed, Load Paper XX, or No Paper. What can I
do?

Description of Solution 200000029101

This
issue can be caused if the paper source in the program is set to Manual feed or
MP tray or if the paper size is set to custom/special. It can also be caused if
the document you are trying to print was created as a letter, mailing, or label
using the Envelopes and Labels Wizard. The document will try to print according
to the rules setup in the wizard when it was created. Envelopes and labels must
be fed in the manual feed slot or MP tray of the Brother machine.

To
troubleshoot this issue, complete the following steps:

I. CLEAR
THE ERROR MESSAGE

1.
Open the Printers folder:

Windows
8:

Move your mouse to the lower left corner of the Desktop or Start screen.
=> Right-click the screen and then left-click Control Panel. Under Hardware and Sound, click View devices and
printers.

-
To cancel only selected print jobs, click on the specific job to highlight
it. Then click Document => Cancel.

4.
Click Yes. This should clear the queue.

NOTE:
You
may have to make several attempts to completely clear the print
queue.

5.
Right click on the Brother printer and left click Printing
Preferences.

6.
Verify that in the Paper Source section the dropdown boxes for "First
Page" and "Other Pages" do not list MP Tray or Manual. Select
another paper source such as Tray 1.

7.
Insert paper into the manual feed slot/MP tray and allow the print job to
complete if available on the Brother machine. If there is no manual feed or MP
Tray and the error message is still on the Brother machine, cycle the power to
clear the message. Once the message is clear, continue to the next
step.

NOTE:
The instructions below are for Microsoft Word. If using a program other than
Microsoft Word or a different version, search for the Default Paper Source and
Default Paper Size settings. If you cannot locate these settings, contact the
program's manufacturer for assistance.

II.
VERIFY THE DEFAULT PAPER SOURCE

To
change your default Paper Source, complete the following steps. Please note that
depending on your version of MS Word, the screen layouts may differ:

1. In
Microsoft Word, click File or the Page Layout tab depending on
your version of Wordthen click Page Setup.

2. Click
the Paper Source tab or Paper tab depending on your version of
Word.

3. Under
the sections labeled First Page and other pages ensure that MP
Tray or Manual is not selected. Select another paper source such as
Tray 1.

8.
Ensure that MP Tray or Manual is not selected. Select another
paper source such as Tray 1 and click OK.

9. Click
the Labels tab.

10. From
the Tray dropdown ensure that MP Tray or Manual is not
selected. Select another paper source such as Tray 1 and click
OK.

11.
Close the Envelopes and Labels configuration by clicking the X in the top right
corner.

III.
VERIFY THE DEFAULT PAPER SIZE

To
change your default Paper Size, complete the following steps. Please note that
depending on your version of MS Word, the screen layouts may differ:

1. In
Microsoft Word, click File or the Page Layout tab depending on
your version of Wordthen click Page Setup.

2. Click
the Paper Size tab or Paper tab depending on your version of
Word.

3.
Ensure that the paper size is not set to Custom, or any other special
paper size. Unique and special paper sizes are generally not supported through
the main paper tray and will attempt to feed through the manual feed slot/MP
tray.

4. Click
OK.

5.
Attempt to print your document again. You should no longer receive the error
message.

If the
issue continues refer to the documentation or the software vendor of the
application you are printing from for steps on selecting the output tray from
within that application.

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