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FAQ

What is EmailAnalytics?

EmailAnalytics is an email analytics tool that allows you to track your email use (or your team’s) and visualize the metrics that matter.

It’s like Google Analytics for email.

It also allows you to add your team members or employees and track and compare their email analytics.

How much does it cost?

$15/month per connected account after a 14-day free trial period. There’s no credit card required to start your free trial; just click here to start your free trial and you’ll be able to view your email analytics within seconds.

How are metrics calculated?

We use Gmail’s API to gather data, then our own algorithms to calculate and graph each metric.

Is it hard to set up?

Nope! All you need to do is start your 14-day free trial. We’ll immediately start compiling your data into charts and graphs, and you’ll be able to watch the progress in real time.

Do you have access to my emails?

None of the content of your emails is ever stored on our servers or seen by a human.

Data is only accessed by our servers for the purpose of automated analysis. After data is calculated, all accessed information is immediately discarded (typically within a few seconds to a few minutes). While data is being accessed, it is encrypted.

Do you store my emails?

No, we do not store any of the text content of your emails, except for their subject lines. The body content of emails is discarded immediately after analysis and is never stored, and while this data is accessed, it is encrypted.

Do you store my payment info?

No, we do not store any payment information in our servers; this is delegated to Stripe.com, which is a PCI-Compliant merchant services provider. All communication between our servers and Stripe is encrypted as well.

Does it work with G Suite (formerly Google Apps)?

Yes, EmailAnalytics is 100% compatible with G Suite.

Does it work with Outlook or any other email provider?

Sorry, no. EmailAnalytics only works with Gmail (and G-Suite).

How do I connect it to my employees' email accounts?

Start by creating your own account here. Then, from inside the app, you’ll see a module for adding team members’ emails. Each team member you add will receive a confirmation email with a link inside they’ll need to open in order to grant access.

Can my team members see their account metrics?

You can enable or disable team members from being able to view their own metrics. The choice is yours!

What security protocols do you use?

We use Gmail’s API to ensure 100% privacy & security.

Emails are retrieved through a fully-encrypted connection.

All communication between between Gmail and our servers is protected using AES 168, 256-bit encryption and exchange mechanisms based on elliptic cryptography.

None of your email data is stored on our servers; we only briefly automatically access the data for analysis, and while this data is accessed it is encrypted.

None of your email data will be altered or changed; we authorize read-only access.

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