Typical management and leadership training course example

Managing for better performance

A two day session aimed at helping team leaders/managers to improve the performance of their team. Ideal for first time managers or those who have particularly challenging staff!

These highly interactive sessions focuses upon common every day issues faced by team leaders and managers. Motivating and communicating with team members are addressed and in particular we have a great choice of strategies for handling those awkward conversations with underperformers.

The sessions use a technique called ‘Forum Theatre’ which means that professional actors are used to role play so that you don’t have to! No PowerPoint, and no long boring lectures; just issues that are relevant, and no role play, unless you want to ! The days are injected throughout with live comedy and drama demonstrating relevant techniques, and a chance to discuss options for handling work based issues. We have small numbers and everyone goes away with a personal action plan to manage when they get back at work. Our management and leadership training sessions have always proved both popular and effective and we have many happy customers to prove it.

Objectives

At the end of the two days the participants will be able to:

Identify the key skills and qualities needed for an effective supervisor/team leader or manager

Motivate their staff in a variety of ways

Identify where performance in team members needs developing

Identify common supervisory problems/situations and be able to identify options for managing them

Highlight the common causes of under-performance

Give feedback to team members in a constructive and motivating manner

Choose and use a variety of tools and techniques to improve performance

Distinguish between assertive, passive, and aggressive behaviour

Reflect upon and use ‘core’ interpersonal skills more effectively

Monitor absence and carry out an effective return to work interview

Identify opportunities to coach their staff and use effective coaching methods