Ordering & Returns Policy

There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.

Delivery costs are included for UK addresses only

Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery

Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;

Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping

You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order

Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.

You will be responsible for the costs of returning the product you wish to return

If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com

Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product

In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer

Ship your item back to Us

Returns address:

406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.

Our offers

Medik8 CE-Tetra is a revolutionary ultra-stable vitamin C serum which helps combat UV induced damage to the skin, trigger collagen synthesis, increase the skin's elasticity and density as well as improve the skin's texture and brighten the complexion.Designed for both men and women in their mid-20s to 40s.* Protects skin against oxidative stress the main cause of photo-ageing
* Complements sunscreen creams. Once applied, CE-Tetra® absorbs immediately and cannot be washed off
* Adds a luminous glow to the skin, evens out skin tone and leaves it supple, bright and well hydrated
* Protects against free-radicals, the high energy particles which damage collagen, the skin's natural scaffolding
* Helps stimulate collagen and elastin synthesis, causing the skin to tighten and erasing minor lines and wrinkles
* Alleviates skin inflammation and UV-induced erythema (sunburn)
* Actively fights against hyperpigmentation and post-acne blemishes
* Increases physical resistance to capillary damage and thereby has a benefits to redness-prone skin
* Improves the lipid barrier of the skin and stimulates the production of ceramides
* Formula is non-acne aggravating and non-comedogenic (does not clog the pores)

Professional Strength Pro-Collagen Synthesis
Super Antioxidant SerumA revolutionary ultra-stable Vitamin C serum to combat sun-induced damage to the skin,
help trigger collagen production,
help reduce retinol and peel related redness, increase the skin's elasticity and density as well as improve the skin's texture and brighten the complexion.Contains 3% Tetrahexyldecyl Ascorbate, the new lipid-based vitamin C derivative shown to be 4 times more potent than the equivalent concentration of regular vitamin C (L-ascorbic acid) plus synergistic d-alpha (natural) vitamin E.Suitable for individuals in their mid-20s to mid-30s with all skin types.

Powerful antioxidant serum.
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress.For all skin types or conditions to help restore healthy looking skin
Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant.
Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance.
Contains skin hydrating hyaluronic acid.Ideal for use on younger skins under 35
Assists with brightening of sun damage, pigmentation and blemish marks from spotsBeneficial for skin prone to follicultis, shaving rash and ingrowing hairs.
Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effectiveL Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!

Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature aging, loss of elasticity and hyper-pigmentation

Once absorbed, can't be washed or rubbed off
Use every morning before moisturiser and sunscreen.

Why do I need this product?

Think of an apple, cut in half and exposed to the air.
It will quickly go brown and bad.
If you dipped it in lemon juice it wouldn't.
Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad.
Our faces are exposed to air, pollution, UV in daylight (not even necessarily sunshine / heat) and our own oxygen waste products from breathing and stress.
All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust.
Antioxidant serums prevent this from happening.GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC
FREE DELIVERY

This treatment kit is formulated for use after any professional facial treatment such as after chemical skin peels, microdermabrasion, dermaroller skin needling or facial surgery procedures.Soothing botanical ingredients help to reduce inflammation and redness, soothe skin, brighten skin tone, and repair cells for a glowing, radiant post-treatment complexion.It includes five different products!
The small size of each product makes it handbag and gym bag friendly.
Great for travelling - should last 7-10 days
Contains 7.5ml tubes of
Ormedic Organic Cleanser
Iluma Lightening Serum
Hydrating SPF 50 Day Cream
Vital C Hydrating Enzyme Mask
MAX Stem Cell Cream

One of my personal favorites!
This is an all in one anti ageing, plumping, smoothing, firming, soothing and brightening cream!
Contains a myriad of hydrators, antioxidants, skin boosting, wrinkle relaxing peptides and rejuvenating apple stem cells.
Can be used as a post treatment cream or super night treatment moisturiser packed with anti-ageing benefits!MAX Cream is one of the first creams available today incorporating two different strains of plant derived stem cells in one revolutionary formula to prevent and reverse the signs of aging.
Unmatched in the MAXimum concentration of active ingredients this cream repairs cell damage, protects against free radical damage and recreates the extracellular matrix to maintain a healthy structure of the skin.Ideal for men and women of all ages who want a fresher, smoother, brighter, firmer, younger looking skinNOTE: Please click on ENQUIRE or call the clinic if you'd like to order
£110

The VITAL C collection is ideal for dry/dehydrated, rosacea-prone and sensitive skin due to harsh environmental stressors (great for those who live in the the city!)A rich blend of natural botanicals creates a soothing and healthy way to improve skin.
A product line high in anti-oxidants for ultimate protection and nutrition.Our Vital C products are loved by all our clients and A-listers!
Contains 7.5ml tubes of
Vital C Hydrating Cleanser
Vital C Hydrating Anti Ageing Serum
Hydrating SPF 30
Vital C Hydrating Enzyme Mask
Vital C Repair CreamIdeal for travel to care for post sun or ski skin - will last 7-10 days

Popular Treatments

Cancellation Policy

Clients are advised that in booking an appointment they reserve professional therapist and clinic time exclusively for their treatment.
Charges for the full cost of the booked treatment will be made for missed appointments or those cancelled with less than one business days notice (Mon-Fri).
Charges are made to the card details given at the time of booking.

Twitter

RT @AlumierMD: Don’t forget about your neck and chest when applying sunscreen. The skin on the neck and chest is thinner! #AlumierMD https:…