Taking Control of the Customer Conversation

by Brent Adamson, Matthew Dixon

Based on a study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, but only one-the Challenger- delivers consistently.

Five Factors of Courage to Transform Business

by Merom Klein, Rod Napier

In workplaces where jobs change constantly, having the courage to speak and hear the truth, inspire hope, take a stand and trust in relationships is what defines high performers. With powerful examples of courage in action, The Courage to Act explores the skills you need to embrace change and capitalize on opportunities, inspire courage in your teammates, and respond to your own personal moments of truth with the courage to push ahead and make the right things happen.

5 Principles to Inspire, Engage and WOW

by Joseph Michelli

The Zappos name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it — and how you can do it in your...

The Only Way to Make BIG Things Happen

by David Novak

There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? David Novak's new book Taking People with You will. Novak knows that managers and leaders can make things happen by one skill: getting people on their side. He offers a step-by-step guide to setting big goals, getting people to work together, blowing past your targets, and celebrating after you shock the skeptics. And then doing...

Spotting Exceptional Talent Before Everyone Else

by George Anders

Anyone who recruits talent faces the same basic challenge, whether we work for a big company, a new start-up, a Hollywood studio, a hospital, or the Green Berets. We all wonder how to tell the really outstanding prospects from the ones who look great on paper but then fail on the job. Or, equally important, how to spot the ones who don't look so good on paper but might still deliver extraordinary performance. Author George Anders sought out the world's savviest talent judges to see what they...

The Journey and Lessons Learned Along the Way

The Unbeatable Impact of Truly Committed Managers

by Stan Slap

Consultant and author Slap helps executives ignite the massive power of any manager's emotional commitment to his or her company. Slap provides a remarkable process that allows you to use your own values to achieve tremendous success.

Top Business Leaders Reveal Their Career-Defining Moments

by Harlan Steinbaum

Steinbaum, former CEO of one of the largest retail pharmacy chains in the United States, provides inspiring, thought-provoking stories from a wide variety of leaders. Steinbaum proves that in many cases, the toughest decisions an executive makes are often the ones that define his or her career. This summary will prepare any executive to handle difficult situations.

The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results

by Roger Connors, Tom Smith

In this executive book summary of the newest release from the best-selling authors of The Oz Principle, you will learn how to build a culture of accountability in your organization. The authors reveal how to transform your entire organization through each level of the Results Pyramid: Experiences, Beliefs, Actions and Results.