JOB DESCRIPTION :

Job Title:Job Title: Manager Self-care & design support- Sr Manager

Qualification: MBA/Post Graduate

Experience : Must Have 12-15 years

Reporting to (Position): Lead - Self Care

Job Mandate :

The purpose of this role is to creation of Use Cases and system requirements based on benchmarking and agreed functionalities & Coordinate with cross functional teams to drive customer adoption. Ensure correct, relevant, updated information on the self-care channels

Job Description:

Ecommerce / Banking Background or any industry worked on Features and Functionality of Application based, familiar with Apps/Web applications.

Creation of Use Cases and system requirements based on benchmarking and agreed functionalities

Coordinating with ISO team clarifications for functionality development

Creation of Test Cases for self-care functionalities

User Acceptance testing

Implementation of self-care strategy across all Online and ODP platforms