results-driven
leader with seventeen years of experience eager to contribute strong
management, customer relation, communication, and team building skills toward
actively supporting the employer in optimizing operational performance.

key
skill-set

operations/management

public relations

policy
development

churn reduction

financial
analysis

data analysis

client advocacy

sales management

•cross-functional
leadership

budget control

inventory
analysis

recruitment
& retention

key
achievements

qualifications

functional
competencies

øachieved presidents club team award for outstanding
performance.

øachieved team pinnacle award for building collaborative
partnerships to increase operations productivity.

øcontribute dynamic leadership
skills and sharp business acumen toward managing staff in all aspects of
daily operations, with strong focus on optimizing productivity, efficiency
and performance.

øcomprehensive understanding of the
sales, marketing, and advertising arena due to advanced practical and
academic training.

øknowledgeable in all facets of brand
building to include policy development and implementation, merchandising,
advertising and training.

øexcel in defining and implementing
policies, procedures and operational systems that boost productivity,
efficiency and quality of the organization.

øcompetent leader and mentor who is able to create a team
environment, including building collaborative relationships, training peers
to perform at maximum efficiency, and the capacity to form cross-functional
coalitions in order to ensure knowledge is shared across departmental lines.

performed
department personnel, counseling and progressive disciplinary actions as
needed.

supervised
the daily operations of the loyalty department to maintain churn and
subscriber growth. ensure timely and professional communication with
customers to minimize losses in all core products. (voice, internet, cable).

retention supervisor, sprint/nextel
2002-2007

primary responsibility included providing loyalty and
retention strategies to in-bound call center as well as development of sales
methodologies to ensure products and services were appropriately marketed to
client base.

ensured quality and effectiveness of operations by making
appropriate staffing and hiring decisions.