Demag’s national service network comprises regionally based teams of fully trained service technicians, to provide a swift response to repair, service and spares calls, 24 hours a day, 7 days a week. The services operation is co-ordinated by dedicated administration teams, based at Demag’s Banbury head office. The company uses service management systems to maintain extensive and accurate records of customer equipment inventories and service activity. All Demag service personnel have access to the data for fault diagnostics and service history to assist in effecting swift repairs.

Demag offers a variety of proactive contracts for scheduled maintenance or reactive service and repair, all of which may be tailored to meet customers’ specific requirements. The company undertakes service and repair of proprietary products and those of other original equipment manufacturers.

Demag service and maintenance programmes are designed to ensure reliable and efficient operation of materials handling systems, minimising costly downtime resulting from equipment failure. In conjunction with inspection, examination and certification programmes, Demag service and maintenance regimes also help employers meet their obligations under health and safety legislation. The Health & Safety at Work Act 1974, LOLER 1998, PUWER 1998 and the new Corporate Manslaughter & Corporate Homicide Act 2007, place a legal responsibility on employers to ensure that equipment is well maintained and does not become a danger to persons.

Demag’s services business is supported by a number of IT initiatives, which are helping to deliver unparalleled levels of customer support. One such initiative is “Demag Shop”, an online portal, offering customers and users the facility to research information and place orders for spares, via the internet. The user friendly system supports product identification, selection, management and specification functions. “Demag Shop” interfaces with the company’s designer software packages for the specification of hoists, crane construction kits, jibs, cranes and drives. The system also provides access to CAD files, project engineering documentation and operating instructions.