Microsoft Dynamics 365 for Marketing

Microsoft Dynamics 365 for Marketing is a marketing automation CRM application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Microsoft Dynamics 365 for Sales and has built-in business intelligence. Create automated email marketing campaigns, manage events and survey your customers with ease.

Tisski uses ITIL framework for service operation, implementing a robust incident management process, covering the receipt, triage, assignment, investigation and resolution of incidents, as well as the identification and recording of known issues and fixes.

A clear escalation process is in place, incorporating the Service Desk Manager, your nominated Account Manager/ Service Manager and Operations Director.

KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. These KPIs include:

Costs are dependent upon the application version, number of users and integration points/complexity of the technical solution.

Support available to third parties

Yes

Onboarding and offboarding

Onboarding and offboarding

Getting started

We tailor on-boarding services based on client requirements, but these are typically aligned to ITIL v3 transition guidelines. This can be either tailored or provided using our standard, predefined service.

Service documentation

Yes

Documentation formats

HTML

ODF

PDF

End-of-contract data extraction

We agree exit terms and processes at the time of contracting. The exact format turnaround and processes related to data extraction is determined at this point.

End-of-contract process

End of contract scenarios are agreed in advance and either tailored to client requirements or we can provide a standard, predefined solution, based on ITIL v3 processes and guidelines.

Additional costs are determined on a case by case basis, dependent on size and complexities of activities.

Using the service

Using the service

Web browser interface

Yes

Supported browsers

Internet Explorer 10

Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari 9+

Application to install

No

Designed for use on mobile devices

Yes

Differences between the mobile and desktop service

There is parity of functionality and service between mobile and desktop, each tailored to the form factor in order to provide a responsive user interface.

Accessibility standards

WCAG 2.0 AAA

Accessibility testing

In progress. Further information available on request.

API

Yes

What users can and can't do using the API

There are many extensibility points within our services allowing customisations including user interface, data storage, reporting, work flow, authentication authorisation, line of business integration, customise portals and integration with custom mobile applications.

API documentation

Yes

API documentation formats

Open API (also known as Swagger)

HTML

ODF

PDF

API sandbox or test environment

Yes

Customisation available

Yes

Description of customisation

There are many extensibility points within our services allowing customisations including user interface, data storage, reporting, work flow, authentication authorisation, line of business integration, customise portals and integration with custom mobile applications.

Scaling

Scaling

Independence of resources

We leverage Microsoft Online Services which in turn utilises various Cloud Scale techniques and technologies, to ensure multi-tenant services are not affected in terms of peak usage. More information on request.

Analytics

Analytics

Service usage metrics

Yes

Metrics types

Many metrics are available including user logins, transactions, storage etc. Reported metrics are agreed on a contract by contract basis.

Security governance

We work to industry and specifically Microsoft standards for all security related standards. Our solutions leverage Microsoft Cloud Services which in term comply to ISO/IEC 27001 and CSA CCM v3.0

Information security policies and processes

We have a Information Security Policy which is available on request. We have rigorous induction and training methods which ensure policies are followed. Reporting Structure is also available on request.

We use various tools, technologies and techniques in order to identify potential compromises and respond on a case by case basis, based on the nature, complexity and severity. We offer various levels of response times, depending on Service Level Agreements. Further information is available upon request.

Incident reporting frequency and format is agreed with the customer on a case by case basis. Users can report incidents via multiple channels including telephony, dashboards and email. We have predefined processes for common events and leverage the guidelines defined by the ITIL v3 Framework.

Secure development

Secure development

Approach to secure software development best practice

Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks

Connection to public sector networks

No

Pricing

Pricing

Price

£450 to £1100 per person per day

Discount for educational organisations

No

Free trial available

Yes

Description of free trial

30 days free trial including: - Contextual in-app trial guidance tailored to your role- Scenarios available for sales, service, or full-functionality- Videos, articles, and guided tasks are served up contextually to help you explore- Includes an instance of Microsoft Dynamics CRM Online and Office 365