Update payment info

Allows you to update card information on file. All the details must be re-entered at once. If you happen to see an error when attempting to update these details, please contact your credit card issuer to ensure that your card allows for online transactions, specifically WP Engine’s, and to confirm that all your credit card information is up to date.

Update contact info

Allows you to change the Billing email and the Company Name shown on your invoice.

NOTE: Adjusting the contact here does not create an associated User Portal account. If access to the account is desired, please add them via the Users tab.

Download Invoice

If you would like to view past payment details or download PDF versions of your invoice (example below) or credit memos, you can do so by clicking on each invoice line-item. Once expanded you will see a brief description/calculation of the total amount due, any payment and/or credits placed towards the amount and a link to download the documents.

If you have any questions or concerns, please email us at [email protected] and be sure to provide your account name and Support PIN for security verification.

Modify Plan

The Modify Plan page will allow you to upgrade, downgrade or apply addons to your hosting account.

Manage My Account

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Contact the WP Engine Support Team

In order to get expert one-on-one help, please log into your account so we can identify your account and get you exactly the help you need. We offer support 24 hours a day, 7 days a week, 365 days a year.