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Description

This seminar will show you how to implement a seamless patient journey that puts customer care first, enhancing their experience at every touchpoint and optimising clinical outcomes.

By understanding your practice workflow from a patient perspective, the seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care.

Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoint and realise how customer-centric your business really is.

Considering both digital and face-to-face communications from the moment a new patient searches online for your practice, to the moment they leave the surgery and beyond, the seminar provides an all-encompassing guide on how best to set up and track a customer-centric workflow that will also benefit your team and business as a whole.

CPD Learning Objectives

Understand the key touchpoints; when and how to communicate with patients both in and out of the practice;

How to better inform patients to help ensure they take up the treatment they need; and

A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer-centric workflow