Yes, we need it to test new parts to ensure they are working by giving the device back to you. We do this, so you don’t have to come back if a component in your repair is faulty such as a speaker. For security reasons all iPhone’s require a passcode to be entered before any function of the device can be used. With iOS 11 this includes charging an iPhone after an hour.

There is no need to make a booking. You can come on down during our opening hours. However, we do recommend booking if you want to secure a time for dropping your device off. Check out our opening hours.

Find My iPhone has been designed to make any stolen device worthless. For this reason, we do not offer iCloud unlock as a service. We recommend getting in touch with the previous owner of the device to get them to unlock it for you.

Unfortunately, if you have dropped your device again we are unable to replace it under warranty. Our warranty policy excludes physical damage such as cracked glass or water damage. Any issues such as touch isn’t properly or lines in your screen due to the screen itself are covered under our 90-Day warranty.