JOB DESCRIPTION

span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Ajilon Professional Staffing has a Customer Service Representative position available with a growing and dynamic financial institution in Knoxville. &nbsp;As the Customer Service Representative, you will respond to a high volume of customer inquiries about products and services. &nbsp;Daily work schedule is 10am-7pm with one Saturday per month. Competitive pay and fantastic work environment! br &nbsp; br /span B On a daily basis, the Customer Specialist Representatives will be called on to: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br &bull; Serve as the human voice and personality for the company providing quality customer service with each and every client interaction br &bull; Utilize good judgment to make sound decisions to resolve customer issues. &nbsp;Effectively break down information and identify opportunities to gain client agreement and trust br &bull; Take ownership of every customer experience br &bull; Commit to treating clients and teammates with the utmost integrity and respect br &bull; Challenge yourself and raise the bar for excellence in customer service /span br span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' &bull; Bilingual skills are a plus br &nbsp; br /span B To be successful in this role, you should have: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br &bull; Minimum 1 year of customer service experience (financial services, call center, retail, etc.) br &bull; Excellent communication, decision making, persuasion and problem resolution skills br &bull; Experience working in fast-paced, goal oriented and team based structured environment br &bull; Proficiency with Microsoft Office Suite and ability to learn proprietary software easily br &bull; Knowledge of bank products and services a plus br &bull; Ability to adapt to a rapidly changing environment br &bull; Displays compassion and courtesy when working with all clients br &bull; Creatively resolve problems and effectively use resources br &bull; 1-3 years Telephone Customer Service experience br &nbsp; br To be considered for this opportunity, you should apply today on our website at www.ajilon.com. br &nbsp; br &nbsp; br /span br /span