Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone usersLondon – December 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. IMImobile’s omnichannel chat solution allows CXone...
Source: RealWire