Business Process Management

Business Process Management (BPM) provides users with a set of analytical tools that permit development of rapid and highly effective process improvement strategies.

Led by master practitioners, our BPM program is designed to take your from an initial understanding of this powerful methodology to advanced skills that leverage simulation software to add robustness to your process design, all the while bringing your people along the journey.

Business Process Management provides users with a set of analytical tools that permit development of rapid and highly effective process improvement strategies. BPM answers questions such as: how do we measure the performance of this process?; what are the biggest issues or factors in how to improve the process, by making it run faster at less cost, or get more out of it?; how effectively are we utilizing our process resources?; how is the performance of our process resources impacting it’s performance?. One big difference between BPM and other approaches is that it recognizes the impact of people in the process, and that process improvement not just a question of technology, that it also involves issues such as workload, workflow and individual and organizational capacity.

Why do process changes fail? Usually not because of the technical design itself but changes often fail because of the ‘soft’ issues around the technical design. This course answers questions such as; what are the typical ‘soft” factors that impact successful execution of a process improvement project?; how do we know which issues are the most important potential issues? how do we assess if the organization is capable of making the changes required?;how do we assess the impact of our corporate culture on the changes desired? how do we ensure the changes “stick” and are sustainable?

If you are looking to increase the likelihood of success in your project, this workshop will be invaluable.

Audience: This 1 day course is ideal for:

Project leaders wanting to increase the adoption rate of their change and proactively manage the adoption journey

Managers seeking tools and perspectives to help them guide and coach their project teams on change adoption

Individuals wanting to prepare themselves to lead larger, more complex projects

How can you improve the overall performance of a process? What is the impact of queues, variability, seasonality and other variables on process performance? Applying the tools and concepts of BPM can reveal opportunities for significant improvements in process performance. However, more advanced practitioners can run into issues or problems not covered in the introductory course, and this course is designed to address those. These include measuring people performance more precisely, managing people performance better, handling variability, and how and why queues develop and what can we do about them. This course is designed to address questions such as how do we optimise the end to end performance of the process?; how do we accurately capture process variables and process data?, how do we allow for the impact of variability, both in terms of workload and variable people performance?; how does seasonality impact the process?; how do queues develop and what can we do to minimise them? This course will also include a “hands-on” test drive of a powerful process simulation tool.

Audience: This 1 day course is ideal for:

Project leaders wanting to increase the sophistication of their process analysis

Project teams wanting to use simulations to better test proposed process changes before committing to them

Managers seeking tools and perspectives to help them guide and coach their project teams on project execution

Individuals wanting to prepare themselves to lead larger, more complex projects