Ecommerce for Microsoft Dynamics 365 for Customer Engagement

Hitachi Solutions Ecommerce takes a unique approach to integration with Dynamics 365 Customer Engagement. The Ecommerce integration module resides within Dynamics 365 Customer Engagement, providing seamless access for users to various integration entities. This allows users to leverage Dynamics 365 Customer Engagement capability for their Sales & Customer Service operations – and at the same time leverage a sophisticated Manager Panel solution within the same interface with minimal clicks.

Hitachi Solutions Ecommerce provides an automated integration between Microsoft Dynamics 365 for Customer Engagement and the Ecommerce platform by using a web service layer between the two applications. Automated jobs are setup that can run at different timed intervals. For example the Ecommerce product catalog integration with Microsoft Dynamics 365 for Customer Engagement items may run twice a day while the sales order integration may run every 20 minutes.

Hitachi Solutions Ecommerce is secured by encrypting any sensitive data in a SOAP envelope that is then transmitted between the servers on an HTTPS channel. This decoupled integration environment allows Hitachi Solutions Ecommerce to be hosted practically anywhere. Customers can host it on the same network where Microsoft Dynamics 365 for Customer Engagement resides or in a completely different network such as by using a dedicated server with a third party hosting service.

Integrations are regularly updated to support the latest Dynamics 365 for Customer Engagement version, service packs and cumulative updates.

Integration Technology

A web services based model is used for reading and writing to the Hitachi Solutions Ecommerce System. Dynamics 365 Customer Engagement Organization service is utilized to write data into Dynamics 365 Customer Engagement. Ribbon and Site Map navigations leverage Javascript libraries for invoking the appropriate UI within Dynamics 365 Customer Engagement. Cross-Origin Resource Sharing is leveraged to work across multiple URL’s (CRM and Manager Panel).

Integration Logging and Reporting

The integration log allows you to look at adapter responses for specific customers, orders, addresses, or other entities. This makes it easier for system administrators to troubleshoot any transactions that may get stuck. Error log reports can be generated into familiar formats like MS Word, Excel, and Adobe PDF. Email alerts can also be sent out for failures to ensure quick resolution for errors.

Decoupled Architecture

All the integrations are executed in real time to provide a seamless experience. The Integration module resides within Dynamics 365 Customer Engagement and with a single sign on in Ecommerce, users do not need to logon to multiple systems. Orders, Quotes and other Ecommerce configurations can be accessed from within Dynamics 365 Customer Engagement.