Policy & FAQ

Payment Types Accepted

We accept Paypal. You can use your credit card via Paypal, even if you do not want to open a Paypal account. It's safer because only Paypal sees your card number. We don't see it. They simply transfer the money to our account, notify us of the order immediately via email, then we ship your order.

We do need your name and mailing address or we can't ship your order, so be sure you include all the correct shipping info when you get to the checkout page on Paypal.

We also accept payment by Money Order for US orders only. No checks. Simply write to us with the items you want, and be sure to include enough for shipping. Typically, shipping (in the US) is 25% of the order amount, ie: a CD is $10.00 (10 x .25 = 2.50) so postage would be $2.50. Also, write legibly so we can read your address.

* Delivery times are estimated by the USPS. Standard delivery for International shipments may take up to 8 weeks for some countries or remote areas. This extreme delay is a rare occurance, but it's not unheard of.

Insurance: Only the Express Mail option offers insurance for US and International mail. The US Post Office does not guarantee Standard or Priority Mail. Monolith Graphics is not responsible for any shipping damage or loss incurred in any event.

Wrong Address

This happens so often it's not even funny. If your address has changed, but you forgot to update it in your Paypal account, and you've already completed the transaction contact us immediately.

If the item has not yet shipped, we can cancel the order and refund the amount, or we can ship to your new address. You should also update and confirm your new address in your Paypal Account.

However, if the item was already shipped to your old address, we can only wait until the item is either returned to us, or hopefully forwarded to you by the US Post Office. We will NOT refund an order because we were provided with an incorrect address.

Consider making a request at your old Post Office to forward your mail, or contact the current occupant at your old address to ask if they would "refuse delivery" which means the item will be returned to us by the US Post. It may cost an additional amount for us to mail it again to your new address, and returns of this type usually take a long time to come back to us. Alternatively, you could ask the current occupant to call you when the package arrives, then you can make arrangements to have it forwarded to you, which would save you some extra shipping, especially if you live overseas.

Late or Lost Mail

We are NOT responsible for late, lost or damaged mail... We rely on the US Postal Service to do their job, just as you do. If you believe that your mail is lost contact us and we will provide a receipt of mailing and a description of the package so that your post office can conduct a search.

Please ask yourself these questions before contacting us:
* Did you provide us with the correct mailing address?
* Is your name listed on your apartment index or mailbox, or are packages left unsecured in the lobby?
* Has it been 30 days since your order was placed?

International Mail: Time of delivery depends on your country's customs regulations. If you are concerned about a delay, contact us with your transaction # or name on the order. We can provide the customs label number, ship date and package description. We'll advise you to contact your post office with this info, so they may contact the customs office in your country for a status or search request. (also read about delivery times).

US Postal Service phone numbers:
* US Inquiries: 1-800-ASK-USPS or 1-800-275-8777
* International Inquiries: 001-800-222-1811

Returns

If we mistakenly sent you the wrong item or size, or if after opening a piece of sealed merchandise, you discover it is missing a part (such as a missing booklet or card), contact us immediately with your name and address, and describe the matter. If we made a mistake, or an item is defective, we will replace or correct it right away. Otherwise, we do not accept returns of opened, used or worn merchandise. Absolutely NO returns after 30 days.