Despite the crypto wars having mostly ended some years ago, we don’t seem to be any better off now that good crypto is widely available. The reason for this is that attackers are exploiting the weakest link in the interface and doing an end-run around the crypto. This talk looks at the technical and psychological backgrounds behind why phishing works, and how this can be exploited to make phishing attacks more effective. To date, apart from the occasional use of psychology grads by 419 scammers, no-one has really looked at the wetware mechanisms that make phishing successful. Security technology doesn’t help here, with poorly-designed user interfaces playing right into the phishers hands.

After covering the psychological nuts and bolts of how users think and make decisions, the talk goes into specific examples of user behaviour clashing with security user interface design, and how this could be exploited by attackers to bypass security speedbumps that might be triggered by phishing attacks. Depending on your point of view, this is either a somewhat hair-raising cookbook for more effective phishing techniques, or a warning about how these types of attacks work and what needs to be defended against.