Teleopti continues to hold a top position for vendor satisfaction, according to DMG Consulting LLC, a leading contact center research and consultancy firm, in its 2017 Workforce Management Product and Market Report. This is the third consecutive year that Teleopti has received the highest marks in DMG’s vendor survey.

With eight leading workforce management (WFM) vendors reviewed in detail, the report included a comprehensive vendor satisfaction survey, measuring and ranking vendor approval ratings across 10 vendor and 33 product categories. To order the full report of the latest WFM report, go to DMG.

This Teleopti reprint includes the Workforce Management Vendor Satisfaction Analysis, the Survey Methodology and the Survey Findings and Analysis. The reprint also offers the Teleopti Overview pages.