Shipping & Returns

All orders placed with 3 Day, 2 Day or Next day air shipping by 10:00 AM EST ship the same day. Air orders placed after 10:00 AM EST ship the next business day. All ground orders ship within 24-48 hours. Ground orders are not guaranteed to ship the same day. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Saturday delivery is available only by shipping next day air on Friday and requesting Saturday delivery in the shipping comments. Standard air options deliver Monday thru Friday only. Saturday delivery is the cost of Next Day air service plus an additional $15.50 and again is by special request only. We do not offer 2nd day air Saturday delivery service except under special promotions and offers. Transit times do not include the day a gift ships, Holidays, Saturday or Sunday.

Alaska and Hawaii - Please add $15.50 to the standard ground prices for ground shipping to Alaska and Hawaii.(Excluding Fruit, and Cookies)
Please add $24.50 to the Next Day air prices for expedited shipping to Alaska & Hawaii. (Excluding Fruit and Cookies)

Specialty Cookies, Strawberries & Apples
Strawberries are only available with Next Day air shipping at a special rate of $39.99. Strawberries may not be shipped over the weekend.

Specialty Apples, Cookies & Strawberries are not available with ground shipping. Specialty Apples may not ship over the weekend. Orders for Chocolate Apples, Caramel Apples or Strawberries placed with a shipping method which will place them at UPS/FED EXPRESS over a weekend will be held for shipping on Monday.

There will be a 12.50 address correction fee for all ground orders and 15.00 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied.
If a package is returned to us by UPS/FED EXPRESS due to a bad address, non-deliverable address or recipient refusal there is an a charge of 15.00 for return shipping and a 20% restocking fee in addition to the address correction fee.

All damage claims and discrepancies must be made within 3 business days of the gift being received. There will be No exceptions to this policy. All claims must be issued in writing by sending an e-mail to sales@sdbrymans.com (Claims will not be accepted via the phone.)

The gift must be unopened, un tampered with and shipped back within 3 days of being received.
If the gift is damaged in any way , or we have made an error in sending the incorrect gift, We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with UPS/FED EXPRESS if necessary.

All damage claims, and discrepancies must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received, Sdbrymans will make every effort to resolve the issue in a timely manner if and when this issue is reported within 3 business days.