Client Manager

Overview

Element has an opportunity for a Client Manager to join our growing team! This is a great opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector.

This position is based within the UK however working from home.

Responsibilities

To undertake audit activities (at client’s premises or desk-based) and other related services in accordance with BM TRADA Certification procedures

To ensure the audit schedules for defined clients are delivered to plan and in line with target objectives

To achieve planned personal utilisation levels in line with annual defined targets and objectives

To produce accurate and timely client reporting and timesheets in line with operational target objectives

To provide technical support and staff training / mentoring to all parts of the business as required

To maintain a high standard of service delivery ensuring effective customer relationships are maintained

To maintain professional status and Continuous Personal Development requirements in accordance with accreditation and business requirements and to develop new audit and product skills as required and requested

Conduct single and multi-discipline audits, staying away from home as necessary, with high level of detail and information gathering essential

Complete all audit reports and administration to plan and submit to BM TRADA office as required

Take responsibility for customer communication and relationships to ensure completion of audits

Maintain regular reporting and communication with the client to ensure milestones are met on time and budget and advise of any additional opportunities for cross-selling of services and products

To undertake any other duties as assigned by Head of Audit Resources

Skills / Qualifications

Educated to at least first degree standard or equivalent preferably in a forest based or related discipline

Excellent interpersonal and communication skills – both written and oral

Confident, outgoing and diplomatic, yet firm as necessary along with strong influencing skills

Ability to take ownership of clients and manage issues to a successful conclusion

Customer focused, develop strong working relationships

Ability to work to strict deadlines and under pressure, positive and effective team player

Prepared to take on additional challenges as and when they are identified

Ability and willingness to travel with frequent overnight stays – possibility of overseas work in longer term

Company Overview

Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.

Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.

Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.