About pages

Everyone has a bad customer service story. They are like badges of honor. You think you were treated badly? Wait until you hear what happened to me!
You know where this is going, right? I have a story of my own to share. However, I share it in service…

Every week, I see another industry article on storytelling. How to use it to create emotional connections. How GE is doing it. How Google is doing it. It’s on HuffPo and all over the blogosphere. Fast Company, Harvard Business Review, and Forbes have…

Writing persuasive and compelling web copy that sells: it’s the magic bullet that everyone wants!
But in reality, writing good web copy (or any copy) is a process of discovery and thoughtful storytelling, matched by good editing and a willingness to…

We don’t have an ocean in Ohio. We don’t have centuries-old ruins or tourist magnet cities. We’ve got good things, though, if you know where to look.
So, a few weeks ago, when my husband and I decided we desperately needed a weekend to ourselves…

My kid Max likes to draw. Seeing as how it doesn’t require a TV or mobile device or Wii remote, I encourage him to draw his little fingers off.
Lately, my husband and I have been the beneficiaries of his creative outpouring. He spends Saturday…