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Congratulations on your purchase of a brand new headset! You’ve connected it to your phone, started to make calls with it … and the person on the other end of the call tells you that you sound like you’re in a cave. A pesky echo is destroying the quality of your calls. You wonder if you’ve made a bad purchasing decision and consider going back to using your phone’s handset. Don’t despair: we’re here to help!

The Echo Fix

If you or your customers are hearing an echo, the mic volume may be set too high. Jabra says that the audio level of your headset microphone should approximately match the audio level of your desk phone. Make a test call, and while you are talking, decrease the mic volume one step at a time. It’s important that your mic level be high enough so that your customers can hear you well, but it shouldn’t be so high that you are hearing yourself echo back through the headset. Another indication that your mic level is too high is if you hear your breath or excessive wind-type noise through your headset.

To find out how and where to adjust the mic volume of your particular headset, you can refer to the headset user manual or better yet, just pick up the phone and give us a call. We love to hear from our customers and are always happy to help! You can reach our support staff at 1-866-998-9991.

The popular EncorePro 500 and 700 series headsets have evolved into Digital and USB versions, for intelligent Unified Communications in the contact center and enterprise work spaces.

The digital version has a 6-pin quick disconnect for use with the DA90 USB audio processor. The current EncorePro headsets (non-digital) have the standard 4-pin QD. The digital headset and a DA90, when combined with Plantronics Manager Pro (an additional software service), offer a fully integrated audio and asset management solution. The headset's memory chip provides data to the DA90.

The digital headsets provide information that assist with corporate processes such as inventory management support, mass firmware updates, and agent statistics (average call time, average on-hold time, and more). CSR’s benefit from the advanced headsets, too, with sound protection, call control features, and more. Full stereo support provides a rich audio experience for users.

These products are available now. You can view the entire series of EncorePro digital headsets, and the DA90, here.

USB versions coming soon

The EncorePro USB series is an all-in-one solution for organizations with softphones. Call volume, mute, and answer/end are handled from the in-line call controller. Utilizing Plantronics Manger pro, IT can remotely track and manage every headset company-wide; updating the headsets with new software is also easily achieved. EncorePro USB headsets will be shipping at the end of this month. You can see all of the EncorePro USB headsets here.

Plantronics Manager Pro Software Service

Plantronics Manager Pro is web-based and offered for an annual subscription fee, depending upon number of users. IT managers can now monitor, manage and maintain every Plantronics headset across the enterprise quickly and easily. Compliance with industry regulations governing communication devices is also easily achieved. Use this in conjunction with the free Plantronics Hub software.

This Plantronics Manager Pro video provides an easy-to-follow overview of the software service:

EncorePro Series – Superior Quality and Performance

The EncorePro series has SoundGuard technology to protect users from harmful sound spikes and other loud noises. Users will find a comfortable listening and wearing experience, preventing fatigue after all-day wear. Laser welded construction and metal joints ensure a high quality headset, too.

Not sure which EncorePro headset you need? Give us a call and our headset experts can determine the best solution for your organization! 1-866-998-9991

The Headset Lock secures the QD bottom cord to the headset and ensures they are always connected. MSRP is $80.00 for a package of 10.

The Cord Lock securely connects the QD bottom cord to the desk phone or amplifier. MSRP is $15.00 for 10.

To add an additional security level, the Cord Mount ties the QD bottom cord to the desk or table. This mount also keeps cords tidy on a desktop. MSRP is $50.00 for 10.

These products are compatible with all Jabra corded headsets and are easy to add to existing headset set-ups. This should increase productivity, as well as lower theft or misplacement of headsets and cords.

Research supports the finding that today’s consumers conduct their own research before making a purchase. A survey found that 60% of a buyer’s journey has been completed before they reach out to a company sales rep. With the Internet open 24/7 as the encyclopedia of everything, information is accessible to all – at all times. Resources such as customer reviews, blogs, and web sites can provide a wonderful look into the pros and cons of any product or service.

But, when we talk about headsets for business communications, many times the more you try to research on your own the more cumbersome and confusing it becomes. That’s why we say “Leave it to the Experts,” the Headset Experts here at Avcomm Solutions! Headsets are our specialty and with our high level of product knowledge and support, you are sure to receive what you need, when you need it.

At Avcomm Solutions, our staff availability can be considered as one of the best characteristics of our small, woman owned business. When you call, we answer. The time savings that a call can provide may actually surprise you! If our staff doesn’t know the answer immediately, we will find out – and get you the answer as quickly as possible. You can count on us to do what we say we’re going to do! Our staff and business has direct connections to our manufacturers. We are certified by our manufacturers in their respective training programs, and know the right people to call for answers. We stay up-to-date on all new issues, promotions, discounts, products, and more – anything that affects our customers, and potential customers. In short, we prefer to be our customers’ main point of contact, to simplify the headset process for them.

With our office and warehouse located in the middle of the United States, shipping to locations on either coast is typically 3 days. We offer many ways to place an order, including on our web site, via email, phone call, and in person. The relationships we have with our customers helps keep the order process simple, yet accurate.

Talking through a product question, or environment need, is typically best accomplished with a phone call – and we’re here to help. Any question – large or small – has value and we’re here to help! Contact us today: 1-866-998-9991. If you’d prefer email, reach us here: Avcomm Solutions.

Plantronics continues to innovate Bluetooth headsets with its newest offering, the Voyager 5200 UC. Building on the success and functionality of the Voyager Legend headsets, the Voyager 5200 UC has six layers of WindSmart technology (double that of the Legend) and four adaptive microphones (one more than the Legend’s three). Plantronics is not only focusing on mobile workers, but everyone who is on the go and faced with unpredictable background noise will find value in the Voyager 5200 UC. Clear conversations – despite background noise of the car, streets, or home and work environments – can be achieved with the right technology and device.

Ergonomic Comfort for all day wear

A nice design feature is the curved boom arm. The mic boom arm and earpiece can be rotated for either right or left wear. The advanced Digital Signal Processing (DSP) technology reads each environment, and microphone, to isolate the wearer’s voice. WindSmart technology reduces disruptive background noise, enabling seamless transitions between places.

Due to customer feedback, Plantronics has separated the placement of the Power button and Volume buttons: the volume buttons are now at the top of the headset. This prevents an accidental finger slip and a premature end to a call.

Download free Plantronics Hub software for Android or iOS to gain the full benefits of the 5200 UC. Intuitive voice commands, smart sensors that automatically route and answer calls, and hands-free functionality are what Plantronics is known for with its premium Bluetooth headsets.

This UC version includes a portable charging case with integrated docking stand and the BT600 dongle to connect the headset to a PC. A micro USB cable and eartips (Small, Medium and Large) are also included in the box. MSRP is $219.95.

The Voyager 5200 UC is now available! Contact us for more information, and to place your order.

One of our customers mentioned this video as the determining factor in his purchase of the Voyager 5200 UC. On a call with him, he wore the headset while at work on a construction site. He stood 25 feet away from an excavator demolishing a house and we could not hear the construction noise; his voice was as clear as if he was sitting inside a quiet office. The Voyager 5200 UC delivers!