I installed a new black ink cartridge on my 3620. Now the

Customer Question

I installed a new black ink cartridge on my 3620. Now the compartment that holds the cartridges is stuck in the far right position. I can't open the compartment and it won't slide left, so everything is printing out blank.JA: What is the exact make and model of your printer? And what kind of cartridges are you using?Customer: Epson WF-3620. The ink has 252 on it.JA: What troubleshooting have you tried?Customer: Basically a non-tech inclined persons troubleshooting. Just turning it on and off lol.JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?Customer: Nope. That's it, thank youJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.

I can't check if it is all the way in its socket, because it is so far to the right. There is a teeny tiny kind of plastic lip that the right edge of the cover is under, so I can't pop it open. If the cartridge cover were literally an eight of an inch to the right, I would be able to open it.Turning it off now.