Contact Center Solutions Featured Article

As so-called “super storms” seem to increase in both frequency and intensity, many critical facilities are taking steps to ensure that their disaster recovery and redundancy systems are as robust as they can be. Often, this involves beefing up call centers to remain open during power outages and weather disasters.

Telecom-based safety solutions are often implemented to protect people and critical infrastructure. Safety officials must be empowered with the tools and information they need to respond to any emergency that arises by working within a rock-solid communications infrastructure. Essentially, lives often depend on the capabilities of the technology in place.

This week, Amcom Software, Inc. is announcing that an increased number of emergency call centers are implementing its public safety answering point (PC/PSAP) solution. Public safety dispatch center personnel require a solid communication infrastructure to initiate fast, coordinated emergency response within their communities. Organizations spanning military bases, local governments, hospitals, colleges and universities have chosen Amcom because of its track record in safety, as well as the software's ability to integrate smoothly with existing systems such as phone and mapping.

When someone dials for emergency assistance, the call goes to a dispatch center for assessment. With pc/psap's easy-to-use graphical interface, emergency dispatchers are able to instantly involve police, fire, EMT, and hazmat personnel with a click of the mouse or a touch on the screen, saving precious response time in emergency situations, said Amcom.

"Many organizations want to improve how they manage public safety at a time when there's heightened focus on emergency response," said Kate Bolseth, COO of Amcom Software in a statement. "Our customers tell us they value our track record for having a dependable, flexible system that dispatchers find easy to use when seconds count. We strive to provide the highest levels of support for emergency call centers so they can do their jobs better for the sake of everyone who relies on this important service."