Video RTC · CoBrowsing

Cobrowsing enables agents to assist users when they are browsing on your web page.

Overview

CoBrowsing allows you to share your browser in real-time with another remote peer. Most business processes can take benefit of using CoBrowsing feature. For instance, it is a very powerful tool to improve online shopping, telesales, remote work or support services.

CoBrowsing functionality makes it easy to enhance your real-time communications experience with the power of a web browsing. You just need to share a link from the click of a button, to provide access to agents for this assistance.

Use Cases

Enable agent to start web browsing

Enable to co-viewing and fill forms or click buttons.

Power remote sales and assistance

Power interactive consultations

System Requirements

CoBrowsing feature requires Video RTC (WebRTC) Gateway On Premise or Cloud CPaaS. For the targeted website, you only requires to setup our special HTML5 code widget to start cobrowsing with an agent.

Website Addon

CoBrowsing is now available for Web running under WebRTC. It allows customers to easily insert an HTML code and addon to create a virtual shared cobrowsing space within the context of this website.

You can easily activate CoBrowsing without changing all your business logic.