SolarWinds IT Professionals Day 2017 Survey Reveals IT Pro Responsibilities in the Enterprise

A new press release reports, “SolarWinds, a leading provider of powerful and affordable IT management software, today announced the findings of its Little-Known Facts survey. The results reveal that IT professionals tend to go above and beyond the scope of their core responsibilities as the changing business landscape demands more of their attention, both inside and outside of the office. The survey supports IT Professionals Day, which is observed the third Tuesday of every September (September 19, 2017), to emphasize the need for greater appreciation for IT professionals and the critical role they play in modern business and the lives of nearly all technology end-users.”

The release goes on, “SolarWinds’ Little-Known Facts survey provides a glimpse into the often-overlooked aspects of IT pros and the jobs they do, ultimately allowing us to better understand, and in turn, appreciate them. IT professionals: (1) Extend beyond the call of duty to solve end-user and business problems – IT pros spend just over two-thirds of their time (65 percent) actually managing IT and IT-related services. What are they doing with the rest? (a) Educating business leaders and end-users about IT/technology (18 percent). (b) Fixing office equipment that is NOT related to IT (9 percent). (c) Performing admin duties unrelated to IT (8 percent). (2) Dedicate most of their problem-solving to senior executives. Of the 65 percent of time IT professionals spend on core responsibilities, nearly half of that time (47 percent) is dedicated to resolving technology issues from senior executives/chief officers.”