System Metrics Overview

Statuspage believes strongly that transparency should be a virtue that all companies embrace. The benefits are numerous, and include things like increasing customer trust, winning prospective customers, and deflecting possible inbound support requests if customers can self-diagnose issues.

System Metrics is our first major iteration on an answer to the transparency we feel all companies should be providing.

Example Metrics

Example custom metrics that we feel embody good transparency and give a lot of value to the user include:

API response time

Web server uptime

Average time an outbound request sits on a queue

Max time an incoming piece of data sits on a queue before ingested

Average time before first reply on customer support requests

Current exception rate of all requests

Adding A Metric Using Third-Party Data Sources

Here's a video detailing how to use a metrics provider to add a metric to your page.