CMSWire's digital workplace channel gathers focused resources and the latest thinking around enterprise collaboration, digital workplace culture, the modern intranet and other practices defining the new workplace. This channel includes the latest news, related white papers and the leading CMSWire voices in the space. Visit the Digital Workplace Channel â€º

Flag This Item as Other

Conversocial

Conversocial helps contact centers handle high-volume customer service through social media in the most efficient and secure way. It can cut through the noise of social media to automatically identify and prioritize customer service issues, with natural language processing that adjusts to specific industry needs.

Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use, with the ability to fully integrate into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity.

We are designed for rapid implementation. As a result, our clients are able to immediately manage the growing volume of customer service conversations taking place over social in the most efficient and cost effective way.