Cancellations are only valid if received in writing before 21 days of Course commencement date. 50% of course fees shall be paid if the cancellation is before 15 days of Commencement and 100% less than 10 days.

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Terms and Conditions

1. How to book
(a) An applicant can book online by clicking the ‘Register’ column next to each course in our training calendar on our site – www.definetraining.com.

(b) Registrations are also accepted by downloading the registration form, filling it out and sending by fax to +97126275344 or email to info@definetraining.com or training@definetraining.com.

2. Booking Confirmation
Once the booking is processed, we will send a confirmation email to the applicant with an electronic invoice. An applicant’s place in the training course place is guaranteed once payment has been received.

3. Payment
Full payment must be made in advance to Define Management Consultancy & Training, UAE Account No: 0990098591 with the Mashreq Bank, Abu Dhabi, UAE and fax the Remittance Advice to Define Management at +97126275344.

4. Early bird discounts
Early registrants get to save 15% off the course fee. The early bird discount applies to all courses. The discount is not available in conjunction with any other offer and places are subject to availability.

5. Group discounts
Three or more registrants on the same course from the same organisation qualify for a 25% discount off the combined course fees. This discount applies to all courses but cannot be used in conjunction with any other offer and places are subject to availability.

6. Language
As the medium of the training is English, the attendees are required to have basic knowledge of the language.

7. Prerequisites
Delegates are expected to have relevant knowledge on the course subject or field experience in order to fully benefit from the training. Any similar basic or awareness training must have been attended by delegates if the subject training is Advanced Level.

8. Pre-Assessments of AttendeesDEFINE is dealing with Government Sector companies in the Middle East. Hence the Training Needs Analysis and employee pre-assessments for attending each training are done by the respective company. The scope of this assessments are with clients.

However Pre-Tests are done before the commencement of any training to assess the knowledge level of the attendees and marks are handed over to their respective companies. This enables the trainer to give more emphasis to areas/ topics that need more attention.

9. Special requirements
The management will make every effort to consider and accommodate special requirements that have been notified in advance on the booking form.

10. Joining instructions
Joining instructions including outline of the day, venue details, map and local hotel details will be issued approximately two to four weeks prior to the course. In case the registrant did not receive the joining instructions three days prior to the training course, he may call +971 2 626 4455 or send an email to info@definetraining.com. The management will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.

Please note: 80% attendance is mandatory for the attendee to be eligible for the Course Completion Certificate.

11. Course transfers
There is no charge for transferring booking to the same course on an alternative date provided the registrant notifies the management in writing up to 21 days before the start and if there is availability. However, a transfer fee of 20% of the course fee will be payable if the notice is received less than 21 days before the start of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed. Requests to transfer a course must be made in writing and can be sent by email to info@definetraining.com.

12. Cancelling registration
Cancellations are only valid if received in writing before 21 days of course commencement date and a full refund less the administration fee shall be received. A refund of 50% of the course fees shall be given if the cancellation is before 15 days of commencement. However, if the cancellation is less than 10 days, no refund shall be given, but the registrant has the option to apply for substitution.

13. SubstitutionsTraining registrations are transferable. If an applicant will not be able to attend the course, he can be replaced by another individual. However, substitutions should be received by the management at least 48 hours prior to the course start date.

14. Invitation letters
A participant can request for an invitation letter once full payment of the course fee has been received. The management is not able to act on behalf of the participant and is not responsible for any costs incurred by failure to obtain a Visa. Full course fees can be refunded if a participant has been declined a Visa and has provided proof of this.

15. Cancellation by the Management
Where circumstances dictate, the management reserves the right to make changes on published programmes, trainers, fees or venues without prior notice. If training is cancelled or postponed, all registered applicants will be notified via email from the registration information they provided and a refund of the course fee will be made but no compensation will be paid for any additional costs incurred.

16. Complaints and Appeals
Complaints can be registered either verbally or in writing; or by email to training@definetraining.com. Management will respond to such complaints within 24 hours of registration.

17. Medical Condition Clause for Registering/Attending Training with DEFINE
• Only medically fit participants are advised to register for any course and to attend our trainings.
• In cases of illness, participants may apply for a withdrawal on medical or exceptional grounds provided they do so before their course completion date and include supporting documentation and official email from Training department to DEFINE.
• Medical insurances to be claimed from respective companies where participant belongs to.