About This Course

Do you know when and how to escalate an issue? This course will show you the 7 guidelines to follow in escalating an issue to closure. Done right, escalations are a healthy and important business tool in any organization. They can help a team function more effectively in resolving conflict quickly and maturely. This course will also work through exercises and answer frequently asked questions regarding escalations.

Frequently Asked Questions

Is this course registered with PMI? Will I earn Professional Development Units (PDUs)?

Yes and yes! Your PDUs are important, and we’ve registered this course with PMI. Velociteach is a Registered Education Provider (REP#1768). This course is listed with PMI, provides Category A PDUs and is aligned with the PMI Talent TriangleTM. Once you have finished the course, our system will generate a Certificate of Completion for your records.

How long will I have access to this course?

You will have access to this course for 6 months from the time you activate the key in your account.

When will I be able to access this course?

Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate the key.

How long will it take me to complete the course?

You will earn 3.5 PDUs for completing this course. Therefore, it should take you about 3.5 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.

Can I access this course from a mobile device?

Yes, you can take this course from your computer, tablet or mobile device. If you can access the internet, you can access this course.

What is the Talent Triangle, and how does it impact my PDUs?

PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories.

How do I report my PDUs?

You will receive a Certificate of Completion when you complete each course.