Topic not covered?

I bought the 29 dollar subscription but my purchase is not syncing to the program on my mac

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Syd Brown

Started a topic Wed, 20 May, 2015 at 6:22 PM

I bought the month subscription so I could save my video scribe to my computer. After I bought it,, I went back into the program and tried to save it again but it said I still need to upgrade to pro. Please tell me what I can do to save my scribe. I need the project by May 22 or earlier. Get back to me ASAP!

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Mike Metcalf

On Wed, 20 May, 2015 at 6:27 PM

1) close the program, wait 15 or 30 minutes, run the program , try to login.

2) if you had more than one free trial. make sure you are using the correct login information