Avantatges:
Straight check in and boarding process. Even the flight was delayed we arrived on time

Desavantatges:
No food offered for free. No even water offered

BCN

FCO

Mediocre 2,0

Desavantatges:
They asked me to store my suitcase in an overhead bin at the front of the plane as they had run out of space so I complied. When it was time to disembark, someone had stolen my suitcase. I have not located it since and the customer service from Vueling is horrendous - they keep running me around to different departments and sending automated responses, refusing to answer my questions.

Avantatges:
Pilot gave us a nice smooth flight even though there was a storm, brilliant take off and landing!

Desavantatges:
It was terrible that hand luggage had to be paid for

MRS

FAO

Bo 7,0

Avantatges:
Priced right.

Desavantatges:
All snacks, drinks are for sale. Could at least offer a complimentary bottle of water.

DUB

STN

Acceptable 5,6

Avantatges:
Ryanair still don’t have enough leg room for taller people. Very uncomfortable. Cheap but not that cheerful if you’re over 6 ft

Desavantatges:
More leg room or exit seats for taller people

CGN

MAD

Acceptable 5,5

Avantatges:
Todo normal

Desavantatges:
Que el vuelo no se retrase

STN

CIA

Mediocre 2,0

Avantatges:
nothing.

Desavantatges:
My wife was not allowed to board the flight. because her passport expires in april, we was told by ryanair in a phone call that this would not be a problem,then when she tried to board she was refused. thanks ryanair you cost us a lot of money and caused a lot of stress. you just lost another customer. why not make it clear that a person needs 90 days on their passport if you are going to enforce these purile rules.

Desavantatges:
Ryanair hides a lot of hidden costs and inabilities through their site. I had to pay extra for the luggage that I didn't know about.

BRS

VLC

Mediocre 2,5

Desavantatges:
The plane being on time, we got to the departure lounge ready to board only to be told there was a technical fault. They knew the plane had a fault, could have notified us sooner. Once on board we were delayed a further half an hour at no time were there any apologies or explanation.

LPL

RAK

Dolent 0,0

Desavantatges:
Check in and lagged bag

STN

SDR

Acceptable 5,6

Avantatges:
Flight on time.

Desavantatges:
Better way of boarding as priority boarding still involved a long wait and it was far from clear which line to stand in.

Desavantatges:
I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now.

OSL

JFK

Mediocre 3,6

Desavantatges:
After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins

FCO

EWR

Bo 6,6

Avantatges:
Lighting and timing to allow for sleep and quiet

Desavantatges:
Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them

Avantatges:
Crew were good considering the difficult situation they found themselves in

Desavantatges:
Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served

BRS

VLC

Mediocre 2,5

Desavantatges:
The plane being on time, we got to the departure lounge ready to board only to be told there was a technical fault. They knew the plane had a fault, could have notified us sooner. Once on board we were delayed a further half an hour at no time were there any apologies or explanation.

MAD

HAM

Excel·lent 9,3

Avantatges:
Tripulación amable

Desavantatges:
Precios

STN

SDR

Acceptable 5,6

Avantatges:
Flight on time.

Desavantatges:
Better way of boarding as priority boarding still involved a long wait and it was far from clear which line to stand in.

Avantatges:
For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

Desavantatges:
My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

CPH

ARN

Excel·lent 8,3

Avantatges:
All went as expected. Efficient and timely.

Desavantatges:
Seat bottom cushions worn out

FDF

JFK

Mediocre 3,6

Avantatges:
Nothing in particular. I guess crew was polite

Desavantatges:
THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around!
They didn't return the stroller for customs or anything.
This was so insensitive.
Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

SWF

BFS

Excel·lent 10,0

Avantatges:
The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

Avantatges:
We were lucky that the flight was not full, more space and comfort.
Our special meals ordered in advance were provided how ever a little limited
Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service.
New, Clean and comfortable aircraft
The process while in transit at Lomé was fast and simple.

Desavantatges:
The fasten seatbelt was constantantly on (not only while in turbulence)
Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized...
No entertainment at all. This can be advised ahead for you to come with adequate tablet.

MAD

LIS

Bo 6,0

Desavantatges:
There wasn't food or entertainment. Might want to add NA as an option in those categories

Desavantatges:
The boarding system could be changed: they start boarding when the aircraft is not yet ready, so the line just moves from the gate to the finger, which is annoying. They should wait until the plane is ready to start with the boarding.

Desavantatges:
The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley

Desavantatges:
My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall.
I don't know in which of the two flights it happened since my luggage was transfered during the layover.

Desavantatges:
1. The flight was late, better time management
2. Seats are very flat and uncomfortable

STN

CIA

Mediocre 2,0

Avantatges:
nothing.

Desavantatges:
My wife was not allowed to board the flight. because her passport expires in april, we was told by ryanair in a phone call that this would not be a problem,then when she tried to board she was refused. thanks ryanair you cost us a lot of money and caused a lot of stress. you just lost another customer. why not make it clear that a person needs 90 days on their passport if you are going to enforce these purile rules.

Desavantatges:
The reintroduction of ‘quiet flights’, 2 years okay Ryanair has a big campaign, no announcements other than for safety before 0800 and after 2100. So people could rest on early morning and late night flights - this stoped some time ago. With no advertising.!

STN

SDR

Acceptable 5,6

Avantatges:
Flight on time.

Desavantatges:
Better way of boarding as priority boarding still involved a long wait and it was far from clear which line to stand in.

VCE

BRS

Mediocre 3,6

Avantatges:
Nothing stands out

Desavantatges:
Width of seats was far to small, the seats covers are dated and gruby, the queing process for standard and fast track was a shambles. Checking in was slow due to there being only 1 desk open for a full flight.

Desavantatges:
My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way).

FRA

BCN

Mediocre 2,0

Desavantatges:
I am 6’3” I have been placed in the middle seat on four flights. The flight attendants and airport staff are the worst, they’re supposedly never wrong.

SVQ

PMI

Excel·lent 10,0

Avantatges:
nothing

Desavantatges:
the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees

DUB

STN

Acceptable 5,6

Avantatges:
Ryanair still don’t have enough leg room for taller people. Very uncomfortable. Cheap but not that cheerful if you’re over 6 ft

Desavantatges:
More leg room or exit seats for taller people

FEZ

MAD

Bo 6,0

Avantatges:
The price.

Desavantatges:
1. The flight was late an hour and 5 minutes.
2. There were announcements in Arabic and substandard English. Zero Spanish. For a flight going to Madrid, Spanish is a must.

Desavantatges:
2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad

OSL

JFK

Excel·lent 10,0

Desavantatges:
Unruly passenger caused delays

CDG

LAX

Mediocre 2,6

Avantatges:
Absolutely nothing - I will probably never fly them again.

Desavantatges:
The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous.
Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!

Desavantatges:
Crew at baggage drop/departure gate seemed that they didn't want to be there and they were not very pleasant to the people boarding. Ryan Air had changed their baggage policy after we booked. Originally allowed one carry on and one personal bag. Now you have to purchase priority to take both

CTA

SVQ

Bo 6,0

Avantatges:
It took off and landed

Desavantatges:
Ryanair is always the worst flight, so many corners cut

CPH

DUB

Mediocre 2,3

Avantatges:
Horrible check in service. Offensive people.

MAN

MAD

Acceptable 5,0

Avantatges:
Airport lounge

Desavantatges:
The obvious boredom of cabin crew due probably to poor wages and long hours.

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