About me

As a design and project engineer, I have seen the complicated process and problems in maintaining air-conditioning systems on location when I was on location while being employed by other companies.
I started The Dustbox with my wife Nathalie back in 2010. At the beginning, we provided our service using standard methods and chemicals. But ater 1 to 2 years into the business, we found that the standard method of servicing is very inefficient, time consuming and often comes with complicated pricing depending on what type of air-conditioner the customer has.
We decided to simplify the job and price structure to make it easier for customers. Instead of having different pricing for 1, 2 or 3 Horsepower units, we have a single price for every type of service. Customers can conveniently make their service booking and select which package they would like through our website. This made a difference to customers who found it easier to understand and make a quicker decision. However, we still found that the standard service methods continue to be inefficient. That’s when we ventured into doing our own research to find out if we can improve the efficiency and reduce time spent on cleaning air-conditions.
Our research proved fruitful with the development of our own specialized cleaning machine, the “Jetbox” – which also happens to be our best-selling service package in comparison to the regular-clean service offered as well.
With the Jetbox, customers can cut down servicing times from 1-2 hours to just below 1 hour. The biggest difference in using the Jetbox is that customers do not need to dismantle or take down their air-cond unit from the wall as the Jetbox can deliver the same cleaning effect with the unit remaining on the wall, plus it is less messy, eliminates bad odor and kills lingering germs and bacteria.

Gallery

My services

We provide air-conditioning cleaners using our own specialized cleaning machine, the Jetbox.
See how Jetbox bring air conditioner back to ‘AS NEW’ now !
http://www.youtube.com/watch?v=nWUaJ9LydcI

My achievements

2015 Jan - 1st in Malaysi to design ALL NEW JETBOX SYSTEM that cleans split aircon system that is extremely time efficient.
2015 Apr - 1st in Malaysia to launch online booking site for aircon service and cleaning for hasse free booking of your aircon service anytime from our website.
2015 June - Featured vendor at Kaodim.com's Bengkel Post.
2015 July - Awarded Kaodim Champion in KL/ Klang Valley, a service provider who has demonstrated great service & professionalism.
2016 Feb - Kaodim Pro of the Month
2016 Mar - Kaodim Pro of the Month
2017 Mar - Awarded the Kaodim Champion Vendor Badge which is now displayed on our profile page

Do it right first time. Its lacking here. While they did what is required, minor details missing. Customer relationship management is poor. Finishing touch is not good (the flap on the indoor unit of the aircond not closed properly), it was only closed properly after i pointed out. Some hissing noise I reported but was only looked into second visit.