Well, that depends. Actual phone service: YES. I have Adelphia Cable as my ISP ('nuff said there), and so far, even through Hurricane Frances (I'm in West Palm Beach, FL), the service worked fine. Calls were forwarded to my crappy cell phone (Sprint) ,when Adelphia bit the dust during the storm, with no problem.

As for Customer Service - HELL NO: 30+ days later and I still don't have my Bell South number transferred. I know Bell South has a lot to do with it, but the Vonage worthless 24 hour technical support has yet to answer my four (4) e-mails on this matter. I am sick and tired of paying Bell South andVonage for the same service. I even wrote the frickin' CEO and got nothing but an automated response saying someone (hopefully who speaks English or at least knows what's going on) will get back to me.

Vonageplease get your act together. You have a good thing going. But it could be better. A lot better.

Fire some people if you have to. Get another company to host your site. Spend some of that money saved on better equipment. Blow up your building and write it off on your taxes, or move to Newark and let the people trash your bulding for you. DO SOMETHING!!!!

For the first time in very many years I am no longer a Verizon customer. I am quite happy with Vonage. My Vonage service is quite satisfactory and the option of being able to turn features on and off without calling Verizon is very good. Once in a great while the connection can be a little choppy, but that is rare. The enormous difference in price between Vonage and the regular phone company is enough to offset a minor inconvenience that I would normally not even notice. In general Vonage is better than my previous phone company. I recommend that you get Vonage.

nasdaqVonage Forum Junior

Joined: Oct 05, 2004Posts: 31
Location: On the other end of this VoIP phone line, duh!

The only real way to find out if Vonage is right for you is give it a try. Some people complain it's no good and the voice quality is choppy, etc. But that's usually because of their ISP and other factors. What do you have to lose but a little time lost and some minor shipping cost to send the hardware back if you are not satisfied. Better yet, Staples and Best Buy are running a promotion on the Linksys PAP2 which includes a $40 rebate. So, their regular price is $60 - $40 rebate = $20 Besides, if Vonage doesn't work for you there are other Voip companies out willing to get you as a subscriber.

BTW I have yet to call tech support so I cannot rate that feature, but voice quality for has been excellent so far, and I have made numerous international calls to test it.

Customer for 6 months. Voice quality better than POTS. Have had three problems which were minor. Overall, a good choice that I recommend to my friends.

On the downside, I spent quite a bit of money getting my service up and running. Wiring it into the house system required some work and research. Web performance is also not very good. And, emails to customer service seldom get answered.

All things aside... Vonage is the better provider. I had a few issues and it seems all is well now. Nothing worse than having to find another provider, I tend to stay in for the long haul. I don't miss iconnecthere thats for sure. From what research and reading I have done before and after deciding on Vonage... definitely glad im here!

I've been very pleased with everything so far. I had a few problem with putting my motorola box in front of my router. After calling tech support they had me put in after my router and assign a static ip. Everything has been great since. Absolutely no problems at all. Call quality has been crystal clear. I use a Panasonic 5.8 ghhz phone and a motorola router.

I signed up for Vonage 2 weeks ago and after a week and three adapter later I was able to get my service up and running. It was not on Vonage end though because I had a wireless router before I got the Vonage router and when I got the Vonage I removed my wireless router and somehow the new settings were not being picked up by my new router until a very good technical service guy asked me what connection I had before I got the Vonage adapter and I told him and he said that was the problem to just connect back my wireless router which I did and everything started to work.

Now the service itself with Vonage is really nice. I've had verizon who was bell atlantic and before was new york telephone for years and I just wasn't getting what I was paying for anymore. I changed because of the price and the fact that I had a cell phone and was hardly using the home phone anyway. I finally looked at my bill one month and I was paying $65 for a phone where all I did was made 100 local calls during the month and I believe one local call unlimted is about .10 a call. to pay $65 for calls that amount to about $10 was jsut out of the question for me and when I did tell them to drop my service to pay per call get this.. before they even start to bill for calls my bill is $18 to start out with then I would pay per call + any calling features I want.

So that's when I was online one day and saw att callvantage and I took a look over it and was curious. I knew nothing about the service so I looked up Voip over the internet and found some good reviews on Vonage so I went to their website and was happy with what I saw on the website.

I've been up and running with Vonage for about a week now and I must say everything has been good so far. The calls are great and comes in very clearly "TWC roadrunner ISP". I think I've had a call from Alabama dropped once or twice but big deal that's what redial was made for in the 1st place. I have a vtech cordless with extra handsets and it works fine. caller id/ new message indicator. I've told all my friends about my new phone company and the cost $24.99 a month and they are always shocked that I'm talking to them over the internet.

My only gripe right now is that 212 area code is not available. I find it odd that here in NYC with 8 million people, about 80% of those people living in the outter boroughs brooklyn,queens,bronx and staten island and we have two local area codes within the city 212/718 where everyone in the outter boroughs have a 718 area code however the 212 area code is not available. I don't mind having my 718 area code but I would have liked my 212.

Far as technical service, yea, it takes awhile to get someone on the phone but at least they always there and willing to help. Not sure if Vonage outsource there customer service/technical service because all the people I've talked to had thick new jersey accents plus if u really want to know if they in new jersey just ask them how close is another town close by like New Brunswick