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Program Overview

Enrolling in the Mobile Nation protection program is easy! Simply sign up when you buy your new phone or device and your coverage starts immediately.

11/1/14 and After Enrollment
10/31/14 and Before Enrollment

Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.

Pricing is $4.99, $7.99, $9.99, or $10.99 per month depending upon the retail price of your device.

Up to 2 replacements are permitted in any 12-month period, with a deductible ranging from $40 to $200 for each approved request.

View our program guide for the full rundown of program pricing, coverage, and details.

Retail Value

$0 - $149.99

$150.00 - $449.99

$450.00 - $649.99

$650.00 - $1500.00

Monthly Premium

$4.99

$7.99

$9.99

$10.99

Deductible

$40.00

$75.00

$150.00

$200.00

Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.

Pricing is $4.99 or $6.99 per month depending upon the retail price of your device.

Up to 2 replacements are permitted in any 12-month period, with a deductible ranging from $40 to $79 for each approved request.

View our program guide for the full rundown of program pricing, coverage, and details.

Retail Value

$0 - $249.99

$250.00 - $1000.00

Monthly Premium

$4.99

$6.99

Deductible

$40.00

$79.00

My Plan

View your program details, check the status of a claim, update your profile, or see your specific deductible.

Frequently Asked Questions

Questions About Your Program

Who is eSecuritel/Brightstar Device Protection?

A proud subsidiary of Brightstar Corp. since 2011, eSecuritel, now Brightstar Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and have an 80% customer approval rating. Learn more about eSecuritel/Brightstar Device Protection.

How much does it cost?

{{fee1}} Subscribers enrolled in eSecuritel's Enhanced Mobile Protection pay a monthly premium of $7.99 or $11.99. Please note that a deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

If your phone or device is {{demagedescription}} file a claim.
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If I receive a replacement phone as the result of an approved claim, am I insured for the new phone or device?

Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

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How many claims am I allowed?

Brightstar Device Protection customers are limited to {{claimstep3bp1}} approved claims in any 12-month period. 12 months begins at the date of your first claim. You’re also covered for up to $1500 per claim.

Once you have reached your claim limitations, you will no longer be charged your monthly premium and your device will not have coverage. If you purchase a new handset from MobileNation; you may enroll the new device into the program.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. {{programoverview}} Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a deductible for each approved claim. For your exact deductible, go to My Plan and sign in.

How will I be billed?

Your program payment will be added to your monthly {{CarrierName}} service bill.

How do I cancel coverage?

Contact your service provider directly. They will help you change or cancel your coverage.

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, and other information pertinent to your plan.

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contract. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.

The Program is a replacement service provided to customers of {{CarrierName}}. The insurance coverage is being provided by {{insuransname}}, through Brightstar Agency, LLC and is administered by Brightstar Device Protection, LLC. The extended warranty service contract is provided and administered by Brightstar Device Protection, LLC.