Display In Low Resolution After Windows 10 Update - HD4000 Series

I updated Windows 10 but my display appeared almost as though in "safe mode". A Microsoft support person told me that the AMD driver for my graphics card was not compatible for the recent Windows 10 update. The support tech replaced my driver with an earlier version and now the screen display is improved. The tech told me I had to wait for AMD to update their drivers for the current Windows 10 update or I had to buy a new graphics card HD Series 5000 or higher. Does anyone know if AMD will update its drivers for earlier graphics cards to accommodate the current Windows 10 updates?

Message was edited by: Matt B
We have updated the title of this discussion with relevant details to better describe your issue.

There will be no further updates released for legacy product support under Windows 10. As recommended by the Microsoft technician, you should remain on the last version that worked and block windows from updating the drivers for your graphics card.

I bought a refurbished Win 10 last year, I had to install an older version as well. It wouldn't all me to go to 1920x1080 it only give me a choice with the highest being 1280x1024 - so everything is flattened and too wide and there's a black boarder at the edges of my screen. Well, the driver I had worked fine until 11/23 when there was a Windows update. Now it won't allow me to go back to the older driver, even though I have reinstalled it several times and even uninstalled AMD completely. When I try to reinstall it now, it keeps saying it's already installed. So I changed to the Basic Windows driver. What do I do? I'm now stuck with even less quality now. I'll either need to wipe out windows and re-install Win 10 again or buy a new graphics card. Any clues as to what I should do?

what used to work fine in win 10 for hd5000x serious now fail because you cant be ared to get the drivers signed. pretty shitty attitude when you know your driver will work but microsoft require it signed and you wont get them signed.

I found the solution for me. After the last Windows 10 update, my monitor screen had a 1" black margin and the screen resolution would only go to 1280x1024. I tried everything to no avail. I uninstalled and re-installed the latest driver for my ATI Radeon 4200 but to no avail. On a lark, I installed the 2015 driver and all my problems were immediately solved. My resolution was back to 1920x1080 and the black margin was gone.

right click on window (bottom left); double click on device mgr; double click on display adapter; double click on ATI Radeon; in that window, go to drivers; click on update drivers; click on browse my computer for drivers; in next window, let me pick from drivers on my computer; in that window, it should show you all of the video drivers. On mine, there was one dated 1/13/15 and that is the one I chose. It worked for me.

I ended up reinstalling Win 10, still have the same black border problem, although I have the proper size 1920x1080. I tried your solution, it installed the 2015 driver (I even tried the 2011 driver - but t hat made my PC crash, urgh). But even with the driver installed I do not have the AMD/ATI Graphics Center (Catalyst or the other one) that allows you to adjust the sizing (which I heard will fix the border. How do I get the control center. It doesn't appear anywhere in my icons. Is it hidden? How do I find it if it is?

The loss in screen size is really annoying. I even tried to increase from 100% to 125% viewing on my screen. Words are easier to read, but some of my programs that I use (like Audacity) is TOO large to work with.

Have same problem and have been trying to resolve for weeks now. Your solution sounds great. One problem. My computer no longer retains the older driver you mentioned, the 2015 driver. I have found no way to obtain one. Is it possible for you to attach it and email it to me? GDB

the driver information is AMD, dated 1/13/2015, version 8.970.100.9001. I don't know how to copy that driver for you. Maybe, someone can guide me thru the process without screwing up my version. If so, I would be happy to e-mail it to you. Tomw

I had sent this message a week ago on the thread much lower - So I think it was lost. I haven't gotten a reply to it - so here it is replying to the beginning of the thread. My problem was never fully fixed. I need an answer.

I ended up reinstalling Win 10, still have the same black border problem, although I have the proper size 1920x1080. I tried your solution (from tomw), it installed the 2015 driver (I even tried the 2011 driver - but t hat made my PC crash, urgh). But even with the driver installed I do not have the AMD/ATI Graphics Center (Catalyst or the other one) that allows you to adjust the sizing (which I heard will fix the border. How do I get the control center. It doesn't appear anywhere in my icons. Is it hidden? How do I find it if it is?

The loss in screen size is really annoying. I even tried to increase from 100% to 125% viewing on my screen. Words are easier to read, but some of my programs that I use (like Audacity) is TOO large to work with.

This is unsupported but works. Download the old W8 13.1 legacy driver (or 13.4beta legacy driver), uninstall the current 8.970.100.9001 driver, run the amd setup and let it install its driver and Control Center. Reboot, check if the AMD Vision Engine Control Center has all proper menus. Then let device manager to update again to the latest 2015' 8.970.100.9001. You can also download it directly from MS here (64bit), and then manually update via device manager without deleting the previous driver first (its preferable to ensure some required registry entries will stay), and then reboot.

You can also try to simply run the 13.1 or 13.4b setup and only select the Control Center to install, but probably the Control Centel will fail to show all menus (as if the AMD driver was missing) because some registry entries (that are written when the setup installs its driver) weren't created previously.

It'll then look like the attached image (the exact Control Center version won't be the same with the above drivers), but it'll work too.

The workaround unfortunately requires you to install properly an older package. For some reason, the CC will only show if the amd setup properly installs the driver and the CC on the same go. If you install the CC over the 8.970.100.9001 it doesn't show, but after that happens, you can try to run the Catalyst install manager, uninstall only the CC, and then run the setup to install it again (on some conditions this can work).

Please try the following:

1- Use DDU to completely remove the current driver in safe mode

2- After reboot, install 13.1 legacy (only tick the driver and CC)

3- After reboot, check if CC is working properly. If so, then update the driver to latest version via Device manager. Reboot.

If you're having trouble, please run again DDU to clean everything and do the same as above but with the 13.4 beta legacy driver.

Ok - well, one issue. When I play a full screen game on my PC, my desktop reverts back to the original "Bordered" issue. I even checked the box that says not to do this, yet it does. Not a "big" deal, but still annoying. Just thought I'd mention it.

Maybe you could try to run games in fake fullscreen (borderless windowed mode) if they allow? That would avoid the resolution switching that causes it.

Let me try to understand, you have a 1920x1080 monitor, but after selecting the matching windows resolution to 1920x1080 you'll then have black borders? If it's connected via hdmi, you might try a native dvi instead.For the CC not applying your setting, you might try setting the option while at a lower desktop resolution and then revert back to 1920x1080 to see if it sticks later.

Well, I had another Windows 10 update that updated the ATI again. Urgh. Everything went back to Bordered again and the Control Panel did not have scaling. I re-installed the drive you sent and it fixed the Control panel and allowed me to scale again.

Yes, the Monitor is 1920x1080. It is connected to my PC through a HDMI (From the HP 2509m Monitor) to a displayport (to my PC) adapter.

Yep, it seems like a hdmi issue vs your card. If your monitor has any other other native digital port like dvi, you'd better use it in the hope the problem is solved, or even try VGA for a bit of image quality loss.

Regarding WU, It depends on your windows version and your approach.

For this particular case, just google for KB3073930. You'll then find a MS tool that will search WU for the currently offered updates and you can mark them to be hidden, so in your case just hide the offending AMD driver that is offered for your PC. By this way, windows should stop downloading them automatically.