I've set up someone with a Siemen Gigaset 510ip. You can get extra handsets & chargers. They handle up to 4 VoIP services & 1 PSTN service & if you have multiple handsets, you can make/receive several concurrent calls They have an "Exetel" configuration in a drop down list, which takes the guesswork...

Hi I've been asked by a close friend, to cancel their VoIP & ADSL services. Through the user facilities, I've put in a cancellation request for their VoIP service, but can't find where to cancel their ADSL service. Can an Exetel rep PM me instructions? BTW I'm authorised to act on the friend's accou...

Hi HimaJ, On the 1/2/17 my friends received a $21.20 credit for the overcharges, but the VP6 plan is still on their current invoice dated 14/02/17. Since the VP6 plan is discontinued, there's no means for the user to cancel it from the user facilities. Can you please cancel the plan from your end? R...

Just wondering if I could find out the status of the above ticket raised by friends at Coal Point NSW Initially they were on the RV5 VoIP plane with the VP6 (110 min s to mobiles) VoIP pack. 19/10/16 a request was lodged to change to the Unlimited Home Phone (VoIP) plan The new VoIP plan was activat...

Hi James We've done a trial with a Cisco IP phone & obtained the same voice quality that I experiance at home on ADSL2. They have a 12/1 Mbps service, which gave 11.8/0.9Mbps & ping times of 650ms via speedtest.net. It is early days with Sky Muster 1, so it will be interesting to see how VoIP will p...