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Issues with July 2014 Office Update and Click-to-Run #excel #powerbi

An interesting experience with Office Click-to-Run is that trusting it to install updates the night before a conference where you are a speaker. I’m writing this blog post while Alberto Ferrari is delivering its part of the preconference training day at SQL Bits about how to create a complete solution in Power BI. But I think it’s important to share.

Symptoms:

Excel crashes when you click Save As

Word crashes when you click Save As

Outlook crashes when you click File Office Account

Power Point crashes when you click Save As

In a word: Office no longer works well and crashes often.

Yesterday I installed the latest update of Office using the Click-to-Run distribution: it’s not Windows Updates, so I cannot check in Windows Update what are the updates installed. You have to check the version you installed and this could be hard if the window that should show the number makes the application crashing.

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I ran into this same issue post updates for my users. Clean installing office without rolling update version back, also resolves this issue. I used the cscript in cmd prompt command to remove the license and http://support.microsoft.com/kb/2739501 to uninstall office. After reinstallation Office 2013 works fine. Hope this is helpful as well.

Well done, because I was at that session and the disaster wasn't so clear to the attendees !

Serious point is that the Office 365 update model is encouraging people to "wave through" updates as per Microsoft's clear strategy, but occurrences like this and Office 2013 SP0 give nay sayers too much ammunition.

November 4, 2014 8:04 PM

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About Marco Russo (SQLBI)

Marco Russo is a consultant, writer and trainer specialized in Business Intelligence with Microsoft technologies. He runs the SQLBI.COM website, which is dedicated to distribute resources useful for BI developers, like Integration Services components, Analysis Services models, tools, technical information and so on. Marco is certified as MCT, MCDBA, MCSD.NET, MCSA, MCSE+I.