Cons: Ordered a full size car such as a Chevy Impala. Got there and they had a van waiting for me. I finally got them to give me a small suv which was nice, but still not what I ordered. Technically this was an upgrade, but they only did it under protest. Bad show. Everything else was of a high standard.

6.0 OK

27 Feb 2017

Cons: I dropped the car off a little over one hour late and they tried to bill be for an extra day.

Cons: Apparently even though there is only one airport in Duluth, it is divided into a "private" airport area and the public one. The booking was unknowingly made for the "private" airport area, but I only found this out 2 days after arriving at the Budget rental in the main airport area and discovered that no one was there. I was still charged for the private insurance. Will never book a car rental through Kayak or Budget again.

2.0 Poor

22 Oct 2015

Never again!

Cons: Rental never happened! It's a good thing I called the day before to confirm reservation. Agent asked where I was taking car. I said I thought that was an odd question, since the rental included unlimited miles. She explained that they had "boundary restrictions" on their rentals and the car could ONLY be used in Minnesota or Wisconsin! That was never mentioned during prior telephone confirmation of the original reservation despite my mentioning it was for a two week road trip to the East coast. I was told it was "in the fine print" in the online reservation form. It seems to me that information is too critical to be buried in "fine print"! I had to cancel and scramble around to find another agency with no such restrictions, that could provide me with a car on less than 24 hour notice. It cost me more than $100 more! Budget will never see ANY business from me or my family in the future.

10.0 Excellent

16 Jan 2017

staff shined too

Pros: The vehicle itself was outstanding and the staff were shining examples of Minnesota nice!

10.0 Excellent

11 Feb 2016

Very satisfied and will use again in the future

Pros: I appreciated that they brought the rental to me and then the next day picked it up. Car was squeaky clean inside and out.

Pros: I was greeted warmly right away, and taken care of immediately. When I needed to extend my rental, it was handed very easily over the phone. When I brought the rental back, I was given a driver immediately to take me over to the repair shop where my vehicle was.

Cons: I can't think of anything.

10.0 Excellent

25 Jul 2016

Vacation made easy

Pros: fast service got a better car than expected

9.6 Excellent

8 Nov 2016

Pros: Great staff at Enterprise in Duluth. Very accommodating staff. Will use again in the future.

Cons: The car would chug when you are starting to accelerate after being at a stoplight. When I returned the car I let them know of the problem only to find out it is a feature on the car for emissions/fuel economy? It would have been nice to know that ahead of time.

Pros: Price, car was clean, I was able to book easily online (and at the last minute).

Cons: No economy available, was given a Ford Focus (which has terrible visibility). Also wish there was a pick-up and drop-off downtown rather than only the airport option.

2.0 Poor

2 Feb 2017

I need certain charge reversed please

Pros: I made my reservation online to rent a car on 1/30/2017 and bought the auto insurance to go with it. The charge of $45 was billed immediately and I was to pay for the car when I checked in.
He told me I couldn't get the car bc I didn't have a Credit Card in my name...I was upset bc I've never been denied a rental before and it was a huge inconvience for me. I didn't complain, and went on my way.
However, the insurance charge is still showing on my account and was never reversed at time of check in. I asked the employee who worked front desk, but he said he couldn't help me.
How do I go about getting these charged reversed? Thank you for your time,
Holly Thomas

Cons: We wasted a day of our trip trusting you and hertz. Not sure I will ever use either of you ever again. We had to not use hertz and waste time out of our trip to find a different rental car. Thanks for nothing you both cost us more money because we had reserved hotels also non refundable had to cancel them so no not a good time. You all should refund the money we lost for trusting you.

7.6 Good

20 Apr 2017

The staff was excellent !

Pros: I had the wrong pick up address and I needed it at the airport. The young lady (Samantha) helped me out tremendously by calling and getting a car their for me. The extra cost was understandable due to airport fees and taxes. I was very grateful for her help and how fast the car arrived.

Cons: There was some profanity scratched on the hood from a previous renter. It said "Nice F##king parking job Dick"
I know I don't have to pay for those damages since I let them know about it before I left and they did ask if I wanted a different car but I declined. It wasn't that it was there that bothered me, it was that the car would be rented with that on it.
Again, not the fault of the folks at the airport. The car was brought from a different location and dropped off in the front of the airport for me.

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