When I tried to insert it into my Captivate presentation, a message appeared that it needed to be converted using Adobe Media Encoder. I went ahead and let the encoder do the conversion. It worked fine, except that the audio has completely vanished. I have Audio turned on in Preferences.

I hope that someone knows about conversions and can help with this problem.

Thanks for your reply.The AVI was obtained by capturing video information that was being displayed on my computer monitor, using RiverPast screen recorder. RiverPast Screen Recorder captured both the audio and the video, but RiverPast only saves as AVI. The next step was that I opened the AVI in Photoshop, and saved it as FLV from Photoshop. This maintained the video, but lost the audio.

Would you mind giving more detail about how I would implement your suggestion -- Like specific software I would need to do the conversions of the audio and video?

I guess the wisest choice is to open a support ticket with Adobe, but you can still try to use a freeware program to try to do the convert. I'm not sure I can recommend any of those in this forum, so just type "avi to flv freeware" in google and you will have some pages where you can download third party programs that could potentially do the job.

Next time you can try to use Captivate's screen recording capabilities, you will save a lot of headaches!

Good suggestion to use Captivate's screen recording capabilities, and I can still do that. However, although Captivate captures video on my monitor, it does not capture the audio for some reason. What do I need in order for Captivate to record sound from my monitor?