Nothing in your Event Queue

Looking for help on the “Nothing in your Event Queue” error that’s suddenly appearing on my site http://sugarplumstudio.com – typically, maybe only, on mobile. This started happening in the past two weeks as far as I can tell.

I’ve read the other threads on this and tried the following without success:

• contacted the host (GoDaddy) and had them clear the server-side cache

I don’t know the ins and outs of GoDaddy hosting to know any further information about the object-cache.php file within the wp-content directory. I do know that if the file is in the wp-content folder, it will display under Drop-Ins when selected from the WP > Plugins admin page, like in this screenshot:

Okay Josh, thanks. I don’t see Drop-Ins listed as you show and since I don’t see the object-cache.php file via FTP, I’m assuming I don’t have it.

I’m still experiencing the issue (after continually flushing server and browser cache. Also went into WP’s Settings > Permalinks as was suggested in another thread on this forum, but that didn’t help either.t

I saw a caching plugin recommended but apparently it’s no longer available:

• lowered (five days ago), and now disabled (a minute ago), server-side caching via the host (yes, GoDaddy does allow this though the page with the settings is difficult to find)

Each time we’ve contacted GoDaddy to discuss the server side caching options they have insisted it could not be disabled, after many different discussions with their techs we were advised to manually remove the object-cache.php file for users having issues (which would be every e-commerce user).

After recommending to do so and advising users to contact GoDaddy to have them do it for them if they were unsure, we started getting reports of users either being told they couldn’t disable the cache again or (worse imo) caching that had previously been disabled was re-enabled (the object-cache.php file would randomly be re-created).

To be honest, I’m surprised to hear there’s an option, but it doesn’t appear to actually disable the caching on your site – http://take.ms/F8ChN

That’s the registration checkout page for a test registration I just started, it’s currently not cached and seems to be working fine, however, the page is forced to be cachable and shortly after that happens, registrations won’t work again.

So obviously my theme is conflicting with EE now for some reason, though still intermittently (the original theme works fine when testing on other devices, at least at the moment).

Unite works on other devices?

I just installed Unite locally and ran some test registrations without any issues, it could be an option enabled within Unite that is conflicting, but then I couldn’t find any.

I think based on the fact that it works on other devices and is intermittent this is more likely to be caching than your theme, however, if that’s the case then I have no idea why some devices appear to receive cached responses and others do not.

Can you reproduce this yourself or are you only getting reports from others?

Below are the steps and screenshots on how to access Caching Controls and Non-Cache pages. It took me many calls with GoDaddy to find people who knew this buried information existed. When I tried to get back in to find it again after first accessing it, the next rep told me it wasn’t possible. Obviously it’s not well-known within GoDaddy.

I just verified that the No Caching setting I chose yesterday is still set. But obviously based on your screenshot, that’s not working. Thanks for posting that.

I can understand why GoDaddy wouldn’t be recommended and we’ll likely be changing hosts soon, though I fear the issues that might come from migrating a live site with active registrations (we use the Check Ins feature constantly at events).

Yes, Unite has worked consistently well for almost two years now on all devices.

So far it’s only been my wife and I who’ve reported this issue. We’re also having an intermittent but constant Firewall error with GoDaddy, which our customers are reporting. I did whitelist our home network a couple months ago when the firewall issue began happening, but yesterday I got the Nothing in Queue error consistently, all day into this morning, on two Wi-Fi networks as well as one cellular networks, with constant clearing of browser cache as well as server cache, with no changes (except for the theme test).

I’ll talk to GoDaddy again about the caching. Any other thoughts would be appreciated.

You might also try changing the Firewall settings within your GoDaddy account. Again, I’m no expert on GoDaddy to know what settings you’d change that would help avoid the Firewall issues you’ve been having, but someone from GoDaddy should be able to help with that.

I’ve also set the “Unite” theme from “Colorlib” on a dev site, and you’re welcome to test some registrations with your mobile device there (all payments are set to go to sandbox)

Thanks, Josh. I tried your test site and it worked from desktop and mobile, so I have to assume it’s not Unite alone that’s causing the issue.

GoDaddy is still working on the issue – they tend to point to plugins (I disabled a geo blocker), but it happens in such an unpredictable way that they can’t get a handle on it. And there don’t seem to be any Firewall controls, even on the pages I posted above.

I’ll get in touch with them about the caching issue Tony mentioned above. Thanks again.