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José M., Attorney

Category: General

Satisfied Customers: 5738

Experience: Spanish Attorney

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We are a company based in Spain.
However we had a online lottery

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We are a company based in Spain.However we had a online lottery machine installed, in one our shops 11 months ago.Since that time we have had, various problems with it, ie not working at all.After several phone calls to the agent, eventually, a engineer comes to fit it.On the first occasion he brought another machine, which was not new, but he said thatit was? And again we had problems with it, So they came again to fix it. each time they came they also charged for Petrol, 45€ and 65€.Before Christmas the machine completely packed up. We called again several times, no answer.So I left messages. Yesterday 2nd January they came to repair it again. This timeis was the Hard Drive, I said to the guy, I thought these lasted for years? But not this one. So again another 65€ petrol. Yesterday afternoon the machine stopped again. This time the touch screen is not working, tried to telephone again today and no answer. When we bought this machine it cost 5000,00€, and one year warranty, but most items bought in Spain are covered by a two year warrenty?

Now I have come to the stage where we want our money back, as this will probablygo on and on, with no result.Can we sue these people.