PDF Printer Not Activated error code 20

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Thought my PDF printer problems were a thing of the past. Unfortunately it has reared its head again. Using TMG v8 on Windows 8 on both a desktop and a laptop. The laptop is working fine. All of a sudden cannot get the desktop to recognize a PDF report. Need help. Tried everything I can think of including uninstalling TMG v8, deleting the existing TMG folder under programs, downloading TMG v8 from Wholly Genes site and reinstalling. Does not solve problem. The Wholly Genes PDF Writer v4 does not appear. Under adding a PDF printer do see "amyuni document converter". No idea what this is, and can't find a way to delete. Checked some of the existing topics, but can't find one that addresses my concerns or solve the problem. Would really like to get my PDF report writer working again.

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Virginia - Yes, checked that out. The amyuni document converter includes the name Wholly Genes PDF Writer v4 and Quicken. The Port is set to "NUL". To check it out went to Quicken set it to Quicken PDF Printer on NUL. Tried to save a file and received the same error code - 20. Strange!!!

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If the driver shows as "amyuni document converter" in Devices and Printers and not as "Wholly Genes PDF Writer v4", then it is not properly installed and must be deleted and reinstalled. If you can't delete it, have you tried rebooting?

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Virginia - Jim: You are right on. Noting that both TMG and Quicken was having the same problem. Figured it was the printer driver. I had rebooted earlier and that had no effect. I deleted the printer named anyuni document converter, went back to TMG and then to printer setup under file. Did an install, and can now print using PDF. Thanks for your help.