Do not panic if you have lost your Visa card. Just follow the steps below — and remember that the sooner you report the loss, the sooner your Visa card can be replaced.

If you are close to home

Call the bank or other organisation that issued your card, if you know the telephone number. They will immediately block your card and organise a replacement

If you do not have your card issuer’s telephone number, use the menu on the Global Card Assistance Directory page for help.

If you are travelling
Call the Visa Global Card Assistance Service, using our worldwide network of free telephone numbers.

The service is available 24 hours a day, 365 days a year and is multi-lingual, so our representatives will talk to you in your own language. They will take your lost or stolen card report, arrange for a replacement and organise an emergency cash delivery, if necessary.