I cannot find all the channels I think should be available even after retuning my HD receiver.

• The missing channels may not be available in your area. Check your coverage on the Freeview website: www.freeview.co.uk. • Your antenna may need to be upgraded (signal power, position, orientation or cabling). • A signal booster may be fitted on your antenna. Consider having this removed as amplifiers are normally not required after the digital switch over. A too high signal level can cause your HD receiver to skip some channels. • If you have a SKY box, switch it to standby mode and then retune the terrestrial receiver. If it then receives all expected Freeview channels, then the modulator needs adjusting on your Sky box. Contact Sky to find out how to adjust the modulator.

Why some channels in the EPG are displayed without programme information and instead have the message "no info availalbe-other network"?

During the first installation just after the scan you are prompted with the "Preferred network selection" screen. This can affect households on the border between two televisions regions as the unit is designed to receive programme information only from the preferred network. If you wish to change your "preferred network" choice you will need to perform a factory reset where you will be able to select an alternative.

How to set up your own Sky+ HD box

These self-help instructions apply only if you are upgrading from a Sky+ box to a Sky+HD box in the same home location.

If you have Sky Multiroom and wish to enjoy your existing Sky+ box in another room please contact us on 08442 41 41 41 as additional wiring and set-up may be required.

The estimated set-up time is 30 minutes. This includes a 10 minute software download that you’ll need to activate.

Getting started

First, make sure you have room to access the back of your Sky+HD box, TV, and that no cables are pulled out or overstretched. Once you can reach all of the connections at the rear switch off and unplug your existing Sky+ box, as well as any devices like DVD players and gaming consoles.

Remove the viewing card from your existing Sky+ box. This can be found behind the flap on the front

Now unpack your box and make sure you have received all of the essential components from Sky:

Sky+HD box

Sky+HD remote control and batteries

Sky+HD user guide

Power cable

HDMI cable (essential in order to enjoy HD TV)

2. Getting connected - the right leads in the right sockets

The next step is replace your current Sky+ box with your brand new Sky+HD box.

1. Connect telephone line (orange socket)

Note: Be careful to not insert your telephone line into the green Ethernet socket.This is the existing telephone line that was used to connect your Sky+ box. If this is currently not in place, please ensure you connect a telephone line so that you can activate your viewing card and channels.

2. Connect HDMI cable (pink socket)

Plug the pink end of your new HDMI cable into the pink socket on your Sky+HD box and the black end into the HDMI 1 socket (or another available HDMI socket) on the back of your TV. This is to get high definition pictures. If you don’t have an HD ready TV, use your old SCART cable.

3. Connect satellite cables (brown sockets)

These are the existing satellite cables that were used to connect your Sky+ box to your satellite dish. It does not matter which satellite cable is connected to Dish Input 1 or Dish Input 2. Ensure you do not bend the copper wire in the middle of these connections and that you screw the satellite cable all the way onto the back of the box until it is secured tightly. Note: If you have one satellite connection, please refer to the " I only have one satellite connection from the dish to my Sky+HD box" link in the Troubleshooting section below.

4. Connect power cable (blue socket)

Plug the blue end of your new power cable into the blue socket of your Sky+HD box and switch on at the mains.

Once you have completed all of the above steps, the connections at the back of your Sky+HD box should match the final set-up image.

5. Put batteries into your Sky+HD remote

Insert batteries into the back of your new Sky+HD remote control.

Connecting other devices If you want to connect a surround sound system or gaming console to your Sky+HD box, please consult theSky+HD user guide.

3. Updating your Sky+HD software

This is the important bit. Just like a computer, you should make sure your Sky+HD box has the latest software available for it, which you can download by following the steps below. Before you begin, you should ensure the power cable of your Sky+HD box is plugged in and has been switched on for at least 3 minutes.

Press sky on your Sky remote control to turn your Sky+HD box on. The standby light will be green when your Sky+HD box is switched on.

Press and hold the standby button on your Sky remote control until the standby light on your Sky+HD box turns red.

Press and hold down the back up button on the top of your Sky+HD box, and with back upstill pressed down, press sky on your remote control once.

The standby light on your Sky+HD box will change from red to amber. Keep holding downback up, and you will see the Sky+HD Please wait... message.

Continue to hold down the back up button until all of the lights on the front of your Sky+HD box are lit, at which point you can release the back up button. If after 40 seconds, the lights have not come on, start this process again.

Wait for ten minutes, during which time you will see a message on your TV screen, "UPDATING SYSTEM SOFTWARE - do not disconnect from the mains supply or satellite dish. This may take up to 10 minutes."

Open the flap on the right hand side of your Sky+HD box and insert the card with the Sky logo facing upwards.

Make sure the card is inserted firmly, then close the flap.

5. Confirm your installation

To confirm your Sky+HD installation you need to complete the following steps

Press services on your Sky remote control and you will see the main menu with Optionshighlighted.

Highlight the Settings menu using the right arrow button and press select.

Press 0 (zero), then 1, followed by select to access the Installer Setup menu, with Setuphighlighted (this menu is not listed on the Settings menu options).

Use the left/rightarrows to highlight Install (this will change to New Install when reached) and press select.

Follow the on-screen instructions until "Installation Complete" is displayed, then pressselect to continue.

You're now ready to move onto the final step and activate your channels.

6. Activate your channels

To make sure you're enjoying all the right channels, you now need to activate your channels through the Sky Guide.

Important:If you've chosen to take the HD Pack, you must complete this step otherwise you will not receive your HD channels but you will be charged for them.

Press interactive on your Sky remote control.

Press the down arrow to highlight Sky Active, then press select.

Use the up/down arrows to highlight My Sky Account, then press select.

Use the up/down arrows to highlight Activate self set-up and press select.

Follow the on-screen instructions to complete your set-up.

7. Your Sky remote - one remote for your TV and Sky box

Insert the batteries provided into your new Sky+HD remote. You should be able to operate your TV set and your Sky box with it, but if you have any problems, or if you have changed the batteries or bought a new TV recently, you may need to program your Sky remote to work with your TV. You'll find instructions on how to do this in our remote control help section.

Getting connected with Sky+ HD | Sky+ HD self set-up

Set up Sky+HD in a flat with a communal satellite system

Recording two programmes at once and enjoying full Sky+ functionality requires two satellite feeds, but if you live in a flat, you may share a communal satellite system with a single feed. You'll still be able to use your Sky+HD box, but with more limited personal recording, and you'll need to carry out a few simple steps in order to make the most of your box and its features.

How to check your feed

To check if you have a single or a double satellite feed you need to look at the back of your Sky+HD box. You will find two sockets called "Dish Input 1" and "Dish Input 2." If you have a wire going into each, then you have two satellite feeds and this article does not apply to you.

If you only have one satellite connection from your satellite dish to your Sky+HD box, you will need to activate single feed mode. Please ensure the dish input cable is connected to Dish Input 1 at the back of your Sky+HD box and that no recordings are currently in progress before following the steps below.

Press services on your Sky remote control and you will see the main menu with Optionshighlighted.

Highlight the Settings menu using the right arrow button and press select.

Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options).

Press select to access the Setup menu. Low Band Lo Frequency will be highlighted.

Highlight Single Feed Mode using the down arrow button.

Toggle the setting to ON using the left/right arrows.

Press the green button to save your changes.

You will see a warning message "Single Feed Mode - Caution. This will take a few minutes to complete. Pressing select will reboot your Sky+, and current recordings will be stopped. It will then mean you can only record one programme at a time; and anytime will be unavailable. Press select to continue or back up to cancel."

Problems with tvLINK

If your Sky tvLINK is not working, first check that it is receiving power through its RF connector. The RF outlet power supply is a trip switch, so the process of isolating the power to the tvLINK then restoring it usually resolves this type of problem.

Please make sure that your Sky box is switched off at the mains or unplugged before carrying out the following procedure. Please note that connecting the RF lead without a tvLINK, to either a TV set or video recorder directly, when the power supply is turned on, can damage the equipment.

TVonics Retune Guide

The switchover is a two-stage process, which means that you will need to retune your digital box at each of the two stages of the switchover or if you have lost any TV channels. You should retune your TVonics box on a regular basis as this ensures that you keep your equipment up to date, and that you have all the latest channels. Retuning couldn’t be easier, just follow the instructions below:

Using the down arrow button select ‘Tuning’ on the fourth line of the menu. Press ‘OK’.

Using the down arrow button select ‘Automatic Search’. Press ‘OK’.

You will see a message appear on your screen ‘Your previous channel list will be replaced’

Using the right/left arrow select ‘YES’ and press ‘OK’

A scanning screen will appear, where no action is required

A sorting screen will then appear, where no action is required

A confirmation screen will appear. Press ‘OK’

BBC1 will play out behind the menu. Press ‘MENU’ to return to normal programming.

You have now completed the process and can continue to enjoy viewing digital channels. N.B. Depending on the TVonics model, you may be asked to enter a PIN when accessing the tuning menu. If you have not already set a PIN then the default code is 0000.