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While renewing your membership if there is a change in IMEI number, Make or Model of your registered device, please call us on 1800 123 3330 or give us a missed call on 9069143855 to update the device details. If your IMEI number doesn't match during claim processing, your claim will be rejected.

Online Frauds

Mobile-Wallets

OneAssist for wallets puts you in control

by providing assistance and protection for your wallets in case of card frauds, and theft

How does it work?

One call to block all your cards

Protection against all card frauds, up to 30 days prior to reporting

Protection against frauds & misuse for all your m-Wallets

Assistance for hotel bill settlement and return ticket arrangements in case of loss of wallet during travels

Cash assistance up to INR 25,000 in case of loss of wallet

How does it work?

One call to block all your cards

Protection against all card frauds, up to 30 days prior to reporting

Protection against frauds & misuse for all your m-Wallets

Assistance for hotel bill settlement and return ticket arrangements in case of loss of wallet during travels

Cash assistance up to ₹ 25,000 in case of loss of wallet

You Speak. We Listen

Ravi Bhagwan Mirchandani

I contacted OneAssist customer care to get my Credit card blocked. I found agent extremely helpful and card was blocked without any hassles. It was a very smooth and awesome experience.

Fateh Chand Sharma

I experienced a fraud of 9K on my credit card. I immediately got it blocked and raised a claim with OneAssist. The customer care agents were very helpful and the issue was resolved

Vishesh Kumar

I went for shopping. After making a debit card payment, I noticed the bank balance was lower than it was supposed to be. I immediately contacted OneAssist, got my debit card blocked & filed a claim. Thanks to OneAssist, my claim was successfully processed.

Amit Sharma

I experienced a fraud on my credit card and immediately called OneAssist to get it blocked. The agent was very helpful and blocked my cards immediately. The overall experience was very good.

Kaushik Champaklal Mehta

I received a fraud call in the name of leading bank agent to share card details & activate a low-cost plan on my card. However, my account was debited by Rs. 7,699. I immediately called OneAssist customer service, got my cards blocked and filed a claim for the fraud transaction. Thanks to the team, claims were settled comfortably.

Pathoori Raju

I lost my credit cards along with the wallet. I immediately called up OneAssist to report the same. All my cards were blocked and the required documentation was processed promptly

FAQs

What is the Card Blocking service?

When you lose your wallet, you need to get in touch with multiple banks to block your various credit and debit cards. Imagine if you are traveling and if you don't have the numbers of the Banks or don't have the card numbers available with you to block the cards. In order to ensure that our customers are protected even if they lose their cards, OneAssist provides a simple and fast solution to block all cards - just call OneAssist on 1800 123 3330 (India toll free) or on (0) 8080-333-333 and we'll get all your cards blocked. Our numbers are available 24X7 round the year and can be reached from anywhere in the world.

How many cards can I register?

There is no restriction on the number of cards you can register. You can register as many cards as you carry.

What is the limit for Pre-reporting fraud cover?

The new limits under the WalletAssist Plans are: Under Power Plan (1299/-): Rs. 1,50,000. Under Privilege Plan (1799/-): Rs. 2,50,000. It is important to note that Pre Reporting Cover is extended only to cards that are reported as lost or misused to OneAssist & requested for blocking.