Customers Provide proper instructions to the technical support
department through proper procedures to explain the cause and
condition of any damage to the product. The detail procedure of
warranty as belowing:

1.Call 400-0505-800 or whatsapp/skype/wechat/email contact us

2.Tell us the UPS Model NO.,SERIAL NUMBER, damage part with photos.

3.Complete description of the problem,such as LED/LCD light,buzzer,
power and load capacity situations in the Detection table, and send
to shangyu Customer Service.

4.Fault handling and suggestion table to clients in 24hrs.

The technical enginees call to you and help solve the problem step
by step.

5.free spare parts be sent to clients if by factory problem during
warranty period.If men-made problems,we also send the spare
parts,but you should pay.