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enTue, 03 Mar 2015 19:17:07 GMTTue, 03 Mar 2015 19:17:07 GMTRev937-37-1Coffeehouse - I've had major problems with my new Sony Vaio laptopOn December 1st I purchased my first Windows 8 device, a Sony Vaio laptop. I was going to VS Live! in Orlando this month, and I needed something so that I could get remote access to computers and servers at work, if the need arose. It would have been nice to have gotten a Microsoft Surface Pro, but since they're not due until January, and I needed something in December, I decided to go with the Sony Vaio. Besides, I'd seen Sony Vaio's being used by people on MSDN's Channel 9, so I thought that would be a great choice. So, that's what I went with. It worked well for me in Orlando, so it seemed to be a good choice.

One of the pre-loaded applications that came with it was Kaspersky's 2013 Anti-virus suite. Naturally, it was a trial version, and the trial was about to run out. This evening I uninstalled it. After I uninstalled it, Windows Defender wanted to go on, but my PC rebooted; I figured I could make certain it went on after it rebooted. Besides that, I have Bitdefender, which I was going to install. However, the first thing I noticed when it rebooted is the mouse wasn't working at all. Next I noticed that the keyboard wasn't working at all. And the keypad wasn't working. Because the Sony Vaio is a touch enabled device I was able to use the on-screen keyboard, but as all of you know that's OK, if you don't really have a lot of typing to do, but of course I do.

So I got online to go into a chat session with Sony's technical support. They had me download and install the touchpad device driver. I did so, but apparently Sony's website doesn't work too well with IE10 Metro, because once I got onto the website to download the touchpad driver, it hung up with my session with Sony tech support. Anyway, I downloaded and installed it, which required a reboot. I did that, and got back onto Sony's tech support to chat with someone else. With the second Sony technician I found that the touchpad wasn't working, even after installing the driver. He had to do a system restore to the last good checkpoint, which was done on December 26. Naturally the restore requires a reboot, which I did.

Once my laptop came back up, I tried it again, but found that mouse, keyboard and track pad weren't working, so at this point I decided to call Sony technical support. Once I got them on the phone, and they had me go to desktop mode it was then I noticed an alert box from the restore telling me that the restore had failed. That my C: drive may, in fact, be corrupt. This is a brand new PC, less than a month old! I have a bad hard drive already? What's that say about the quality of Sony products? The tech support guy had me get into a Vaio Care utility, which I did, and see what was happening there. Interestingly enough the arrow keys did work here, as well as the return key, because I was able to select different things and press the enter key. But no matter what else happened, once I logged into Windows the mouse, keyboard and mouse pad/touchpad didn't work at all. What the Sony tech support guy then told me sunk my heart. He said that the only thing I could do, at this point, was to do a complete system recovery; loose everything that I had and all programs I've installed. At this point I have personal things on there and photos, but I also have Visual Studio 2010 and 2012 installed, as well as Telerik controls and other development software. And I've installed MS Office. This represents a great deal of work and time, on my part. I do not look forward to doing this and starting all over again.

Of course I asked what could have caused this. The tech guy speculates that once I uninstalled Kaspersky, some virus that it was holding back, suddenly became active and was preventing any and all access to mouse, keyboard and touchpad. I suppose that's possible; sort of makes sense, but why wouldn't Kaspersky have quarantined any viruses it came across? Or when I uninstalled Kaspersky and it was "holding a virus back" why didn't it ask me what I wanted it to do with things that it had quarantined? Before I got Bitdefender I had GFI's VIPRE software, and when I uninstalled VIPRE, it asked me what I wanted it to do with all of the items it had found and quarantined. Honestly, that's what I would expect from any anti-virus software that one is uninstalling; that it ask the user if they want to delete it, leave it quarantined or something else. To just allow any and all viruses to run free, after being uninstalled, is not at all in the public's interest, to say the least.

I don't know if there was a virus on my Sony Vaio or not, but this whole experience has really turned me off of Sony Vaio's and Kaspersky. I believe it is still under the 30 day warranty with Best Buy (where I purchased it), and so tomorrow I'm very interested in considering something else. I want a touch enabled device, running Windows 8, and this Vaio I have is an i7 with a 1 TB HD. It cost me about $1000. Given those specs, what else would you suggest that's similar, please? (And I hope it doesn't come with Kaspersky.) ]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/6943b6a0b4b14b65b325a1380057e3a7#6943b6a0b4b14b65b325a1380057e3a7
Mon, 31 Dec 2012 05:19:59 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/6943b6a0b4b14b65b325a1380057e3a7#6943b6a0b4b14b65b325a1380057e3a7Doctor Who37http://channel9.msdn.com/Niners/Doctor Who/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopHmm, I've not had any issues with my (rather older than yours) Vaio Z. Of course, I did a clean install to get rid of the crap (and because the pre-installed Windows 7 was in Japanese) and only used Microsoft Security Essentials. I currently have Windows 8 on it and have no problems there either.

Honestly, from what you're saying here I think the problem is more with Kaspersky than with the Vaio. Also, rather than the "holding back a virus" theory, I suspect the uninstaller simply messed up the system. Almost all virus scanners seem to be crap in some way. Windows Defender (and Security Essentials and OneCare before it) is really the only one that never gave me any trouble.

]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/5023fcf2b7c34ddd81e8a13800608f3c#5023fcf2b7c34ddd81e8a13800608f3c
Mon, 31 Dec 2012 05:51:33 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/5023fcf2b7c34ddd81e8a13800608f3c#5023fcf2b7c34ddd81e8a13800608f3cSven Groot37http://channel9.msdn.com/Niners/Sven Groot/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopTake the machine back (just in case it is a hardware problem, which seems unlikely; Sony makes good kit)

Get a new one.

Reformat the disk.

Install Windows.

Install one and only one anti-virus package, making sure that it is certified to run on Windows8.

And yes, the 'holding back a virus' theory doesn't hold water.

I suspect the problem is crapware. You've got a new operating system and I doubt that anyone has had time to properly test all the combinations of junk that OEMs like to force on you these days.

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Mon, 31 Dec 2012 06:34:12 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/159cc5d8f9f349038591a138006c45da#159cc5d8f9f349038591a138006c45daRay737http://channel9.msdn.com/Niners/Ray7/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopKaspersky has a historical record of not doing clean uninstall. The Sony support guys probably know that too, but since the support calls are recorded, that won't tell you about that in phone calls. This is due to the fact that most antivirus are not updated by Windows Installer, so if a major update is happening in between, the code for current application components and the uninstaller won't match. And this is especially bad for Kaspersky because many of their components rooted deep in system level.

My advice for these kind of "preloaded trial antivirus" software is that, either you decide to run through the trial period and upgrade it to paid version, or just uninstall it on the first time you turn the PC on so the uninstall can happen before any major update is applied. This will save you a lot of pain later.

If you've not done full system recovery yet, you may try your luck to contact them (need to try your luck because you're using trial version, not a paid one.).

Anyway I always (note that not "almost always", just "always") wipe the drive clean and reinstall Windows from scratch whenever I need to buy branded PC. Others here also do that not for no reason.

]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f701229a58024f80bc7fa1380071a28a#f701229a58024f80bc7fa1380071a28a
Mon, 31 Dec 2012 06:53:43 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f701229a58024f80bc7fa1380071a28a#f701229a58024f80bc7fa1380071a28acheong37http://channel9.msdn.com/Niners/cheong/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop+1 on the problem probably being Kaspersky; we had been using Kasperky at work for almost a year when suddenly PCs started freezing randomly and requiring a hard-reset to get out of it. After about 2 man-days of investigative effort someone decided to uninstall Kaspersky from their machine and the problem immediately went away. There had been a Kaspersky update which just killed machines. Luckily we were only a couple of weeks from our licence renewal, so we're not going to waste any more money on them.

Kaspersky has a historical record of not doing clean uninstall. The Sony support guys probably know that too, but since the support calls are recorded, that won't tell you about that in phone calls. This is due to the fact that most antivirus are not updated by Windows Installer, so if a major update is happening in between, the code for current application components and the uninstaller won't match. And this is especially bad for Kaspersky because many of their components rooted deep in system level.

My advice for these kind of "preloaded trial antivirus" software is that, either you decide to run through the trial period and upgrade it to paid version, or just uninstall it on the first time you turn the PC on so the uninstall can happen before any major update is applied. This will save you a lot of pain later.

If you've not done full system recovery yet, you may try your luck to contact them (need to try your luck because you're using trial version, not a paid one.).

Anyway I always (note that not "almost always", just "always") wipe the drive clean and reinstall Windows from scratch whenever I need to buy branded PC. Others here also do that not for no reason.

Really? That's very interesting, about Kaspersky having a poor uninstall record. I suppose that Sony puts Kaspersky onto their new systems and most users just stay with whatever came with the system.

I haven't year of push-button reset, so thank you for pointing me to that. I've checked out the website, but it looks to me as though it's only for WindowsRT, not Windows 8. Am I wrong about that?

]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/35181c308a614f22a773a13800e24a2a#35181c308a614f22a773a13800e24a2a
Mon, 31 Dec 2012 13:43:53 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/35181c308a614f22a773a13800e24a2a#35181c308a614f22a773a13800e24a2aDoctor Who37http://channel9.msdn.com/Niners/Doctor Who/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopMy take on this is

This is a 4 week old PC, so unlikely to have accumulated a significant amount of data, since it is new, you can just copy the data back from wherever

This is not anything with Sony, you speaking with them has misled you into thinking it is a their problem, they make hardware, so you need to blame the software

Perform a factory reset on the computer, the Sony team will tell you how to do this, it is the best option, otherwise you will start building a house on top of sand and complain that you have suffered death by many thousands of cuts, and again because this is a new PC, it shouldn't be that much hassle to just reinstall everything

after the factory reset, ensure you have a separate partition e.g. c:\ for windows and d:\ for data, so if things do go wrong, all you need to do is re-install your programs

In an ideal world everything would always work, and I have issues with Apple and Android software as well as Windows

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Mon, 31 Dec 2012 13:59:09 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f7b28cd115c34a8a920ca13800e67b2e#f7b28cd115c34a8a920ca13800e67b2eVesuvius37http://channel9.msdn.com/Niners/vesuvius/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@vesuvius: Is the reset you refer to the same thing as the push-reset that JoshRoss mentioned?]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/3cccd0b1374f47d2b69da138010e7aff#3cccd0b1374f47d2b69da138010e7aff
Mon, 31 Dec 2012 16:24:47 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/3cccd0b1374f47d2b69da138010e7aff#3cccd0b1374f47d2b69da138010e7affDoctor Who37http://channel9.msdn.com/Niners/Doctor Who/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@vesuvius: Is the reset you refer to the same thing as the push-reset that JoshRoss mentioned?

Perform a factory reset on the computer, the Sony team will tell you how to do this, it is the best option, otherwise you will start building a house on top of sand and complain that you have suffered death by many thousands of cuts, and again because this is a new PC, it shouldn't be that much hassle to just reinstall everything

Please read text in bold

]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/acab399878c44607a6aaa13801300ccd#acab399878c44607a6aaa13801300ccd
Mon, 31 Dec 2012 18:27:00 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/acab399878c44607a6aaa13801300ccd#acab399878c44607a6aaa13801300ccdVesuvius37http://channel9.msdn.com/Niners/vesuvius/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@vesuvius: I've done the reset, per Sony's recommendations. Starting over from the get-go. Oh well, now I get to spend New Year's Day installing software! ]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/288c134c5f1a487d9e86a139001aeb62#288c134c5f1a487d9e86a139001aeb62
Tue, 01 Jan 2013 01:38:00 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/288c134c5f1a487d9e86a139001aeb62#288c134c5f1a487d9e86a139001aeb62Doctor Who37http://channel9.msdn.com/Niners/Doctor Who/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@Doctor Who: I would try the "Refresh your PC" option when you push-button reset.

If that doesn't work, make sure that you can return it, and get all your money back. If you can, make sure you have all your files copied to some other computer, and pick the "Reset your PC" option, then return it.

OEM documentation is truly awful.

-Josh

]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f99d44d9dbfa44198b2ea1390167a617#f99d44d9dbfa44198b2ea1390167a617
Tue, 01 Jan 2013 21:49:26 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f99d44d9dbfa44198b2ea1390167a617#f99d44d9dbfa44198b2ea1390167a617Joshua Ross37http://channel9.msdn.com/Niners/JoshRoss/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@Doctor Who:As what I've said, the problem exist on virtually all antivirus software except Microsoft Security Essentials (where they use .MSP files that'll update installer database too). So the blame can hardly land on Sony. The problem only appears worse for Kaspersky because their antivirus solution roots deep in the system. So if one part of component buried deep in system is not removed, and it expected to see another components and found they're not there, it'll throw out errors. And errors in parts like device driver hooks can prevent them to work. It's that simple.

If you'd called their support and they accepted your removal support request, after you follow their instruction to remove any remining parts that's not cleaned, your keyboard and mouse should work again.

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Wed, 02 Jan 2013 01:32:17 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/6b226aa04dbc42d7bb68a13a001959cd#6b226aa04dbc42d7bb68a13a001959cdcheong37http://channel9.msdn.com/Niners/cheong/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopSame happen to me today after two weeks not using Vaio and updating with VAIO Update, keyboard and touchpad not working. I got rid of Kaspersky 14 or 10 days but put avast antivirus right away. This losing keyboard and touchpad happened after updating VAIO soft and Windows 8. HELP Me !! PLEASE.]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/de23680b24494d6298b3a19d016c5e16#de23680b24494d6298b3a19d016c5e16
Thu, 11 Apr 2013 22:06:37 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/de23680b24494d6298b3a19d016c5e16#de23680b24494d6298b3a19d016c5e16matxin37http://channel9.msdn.com/Niners/matxin/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopI had to reinstall Kaspersky 2013 and then I got everything running again. Revo uninstaller can´t get rid of Kaspersky smoothly neither. Hope to reinstall it again and be able to keep it unabled on the drive without buying it, if not Sony is selling malware and bloatware with the SONY VAIO i bought at BEST BUY and paid almost 1300 us dollars to have it in my country.]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f281f4913b794db281e7a19d017a942e#f281f4913b794db281e7a19d017a942e
Thu, 11 Apr 2013 22:58:21 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/f281f4913b794db281e7a19d017a942e#f281f4913b794db281e7a19d017a942ematxin37http://channel9.msdn.com/Niners/matxin/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopI would be tempted to start again with a fresh install of vanilla Windows 8 (not one with all the Sony stuff, so not the recovery version). Download any drivers you need from the Sony site to ensure that they are the latest. Let Windows update do all the updating (maybe periodically check the Sony site for new drivers?) Let Security Essentials handle antivirus. (I am not saying that this will cure things but this is what I would do in your situation)]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/a82b570e082f40bdb9c5a19e009c6634#a82b570e082f40bdb9c5a19e009c6634
Fri, 12 Apr 2013 09:29:25 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/a82b570e082f40bdb9c5a19e009c6634#a82b570e082f40bdb9c5a19e009c6634Ian Walker37http://channel9.msdn.com/Niners/Ian2/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopThis seems to be a rather common issue with the Vaio; but no common fix. I've been messing with an older Vaio (PCG71211L) with the same problem, no keyboard or mouse functionality after booting in a Win OS environment.

In the above posts, nobody offers other possible issues and everyone is focusing on the fact that this is caused by Kaspersky and or other virus software. But I've found that its a seems to be more of an issue with Sony hardware, Sony Drivers, and Windows operating systems.

The following is for the Vaio I'm currently working with, and no other models to compare and test my findings.

While in the Bios, full use of keyboard and mouse is possible

When the system first boots into a Windows environment, full use of the keyboard and touch pad is possible.

When booted from a Live CD, full use of keyboard and mouse is possible before and after complete booting of OS.

After installing any Linux based OS, full use of keyboard and mouse exists.

It appears to an issue that Sony cannot or will not give proper attention to and provide their customers with an answer and a resolution.

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Fri, 17 May 2013 06:23:10 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/e0a17762d5ea4a21851da1c100693e27#e0a17762d5ea4a21851da1c100693e27MaxMTech37http://channel9.msdn.com/Niners/MaxMTech/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@MaxMTech: If it was a problem with the hardware the issue would have re-appeared, and he would not be able to use the laptop, these issues crop up with every vendor, and having owned a few Sony Vaios, they have been the best (and Lenovo)]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/ecd01f110fc044bcb74da1c1007df9ef#ecd01f110fc044bcb74da1c1007df9ef
Fri, 17 May 2013 07:38:39 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/ecd01f110fc044bcb74da1c1007df9ef#ecd01f110fc044bcb74da1c1007df9efVesuvius37http://channel9.msdn.com/Niners/vesuvius/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopI recently purchased a Sony Vaio T series, this past December, and I had major hardware issues. Sony did sent a tech. specialist to my house, unfortunately, he was unable to repair it. Also, he informed me that my Vaio had a motherboard malfunction.. I was then instructed to send my laptop via UPS to a repair center. Sounds good, however, I just received my laptop yesterday and it's beginning to drag and kick my off my network. These were the same signs my Vaio exhibited before the motherboard failed. I am really frustrated and anxious because I need my laptop. I start the fall semester in less than a week.. I really bummed out. So, if anyone wants to buy a unreliable vaio..contact me..I wouldn't purchase this computer again.]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/a3cea0fa8e0f4cbbae18a2290058493f#a3cea0fa8e0f4cbbae18a2290058493f
Thu, 29 Aug 2013 05:21:26 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/a3cea0fa8e0f4cbbae18a2290058493f#a3cea0fa8e0f4cbbae18a2290058493flslala1637http://channel9.msdn.com/Niners/lslala16/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopI picked up a Vaio Duo 11 recently - no major issues.]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/59d19dc778ca425eb3aaa22900704ce6#59d19dc778ca425eb3aaa22900704ce6
Thu, 29 Aug 2013 06:48:52 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/59d19dc778ca425eb3aaa22900704ce6#59d19dc778ca425eb3aaa22900704ce6Ian Walker37http://channel9.msdn.com/Niners/Ian2/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopThe first thing I would do when buying a new Vaio is do a clean install of Windows. There's just too much crapware on it that slows the whole thing down.]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/531d4e9841104baeb1c2a22900af05a8#531d4e9841104baeb1c2a22900af05a8
Thu, 29 Aug 2013 10:37:14 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/531d4e9841104baeb1c2a22900af05a8#531d4e9841104baeb1c2a22900af05a8ZippyV37http://channel9.msdn.com/Niners/ZippyV/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop

Most computers are under a 1 year repair or replace scheme, if you speak with the people you bought the computer from, and express your dissatisfaction that it is playing up again, they have to replace it, so rather than spewing bile, tell them you are having issues again, go through the process, and like the original poster, things will turn out all right, with either a long term fix or new hardware.

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Thu, 29 Aug 2013 17:23:21 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/6b1497597f53451db36ba229011e9137#6b1497597f53451db36ba229011e9137Vesuvius37http://channel9.msdn.com/Niners/vesuvius/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopI am bit late in responding however, you mentioned "Windows Defender" That IS A HORRIBLE VIRUS. It leads you to believe it is a Microsoft product but it is not. Microsoft is Essentials is Microsoft's antivirus program. It is weak at best. I used it for over a year and was continually removing viruses from my computer. BitDefender is very good, Webroot is very good but I think you have to reformat your hard drive first. I don't think anything will remove the invasion of Windows Defender. I tried and tried. I was finding remnants of it everywhere. Try reformatting hard drive, start over. I doubt that will resolve your keyboard issue. And ARE SURE you have not hit something on your keypad to deactivate the keyboard? I had a Dell and my keyboard functionality went away multiple times besides the numlock, I was hitting something. I gooled on another computer.

There are issues with all the computers. My son had a Dell, had to send it back, wireless kept dropping. Now he has an HP Envy. He loves it but carries around a key board; he doesn't like the key board. Hmm ok... MAC yeah great but no software...... and BTW my iphone won't send text messages, loses internet connection. Apple CONTROLS all the software for the MAC.

That is what Windows 8 seems to be all about, controlling the software. UGhhhh

I am bit late in responding however, you mentioned "Windows Defender" That IS A HORRIBLE VIRUS. It leads you to believe it is a Microsoft product but it is not. Microsoft is Essentials is Microsoft's antivirus program. It is weak at best. I used it for over a year and was continually removing viruses from my computer. BitDefender is very good, Webroot is very good but I think you have to reformat your hard drive first. I don't think anything will remove the invasion of Windows Defender. I tried and tried. I was finding remnants of it everywhere. Try reformatting hard drive, start over. I doubt that will resolve your keyboard issue. And ARE SURE you have not hit something on your keypad to deactivate the keyboard? I had a Dell and my keyboard functionality went away multiple times besides the numlock, I was hitting something. I gooled on another computer.

There are issues with all the computers. My son had a Dell, had to send it back, wireless kept dropping. Now he has an HP Envy. He loves it but carries around a key board; he doesn't like the key board. Hmm ok... MAC yeah great but no software...... and BTW my iphone won't send text messages, loses internet connection. Apple CONTROLS all the software for the MAC.

That is what Windows 8 seems to be all about, controlling the software. UGhhhh

If you have a folder called "System32" in your Windows folder you should delete because it's the result of a dangerous, dangerous virus.

Also if you put your iPhone in the microwave it will charge it. And iOS7 adds waterproofing to the iPhone.

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Tue, 15 Oct 2013 20:43:43 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/457d8fe5a37d4528a088a2580155995e#457d8fe5a37d4528a088a2580155995eGoddersUK37http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@tlarson: Also, you think an anti-virus programme is good because it hasn't removed any viruses from your computer? I'm not entirely sure I follow your logic...]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/96f29dae32224af383f1a25801561107#96f29dae32224af383f1a25801561107
Tue, 15 Oct 2013 20:45:25 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/96f29dae32224af383f1a25801561107#96f29dae32224af383f1a25801561107GoddersUK37http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopI just purchased a Sony Vaio Fit laptop with Windows 8 Pro. It came w/ a clean install so without all those trial applications. Also, I did not include the $100 touch screen option because I can't stand a greasy looking screen. I basically spent an hour or two getting used to the new Start screen, cleaning up the apps I didn't want on there, and plugged in a Seagate portable HD to transfer some files and a USB laser mouse.

This laptop was fresh out of the box and keys weren't working from the start. More specifically, they work on and off. Sometimes directly pressing the key wouldn't work so I'd resort to dragging my finger at an angle to get results. Other times holding the key down for several seconds would get it to work. The specific keys in question are W, L, J, H, G, ', Right Arrow, num pad 9, right shift, and on occasion esc. I called Sony's tech support and they ran me through all the basic tests. Uninstall keyboard drivers, restore system, safe-mode restart, and configuring some bios settings. All resulted in failure. They said I would have a tech sent to my home in the next 5-6 business days to 'calibrate my keyboard'.

Honestly this shouldn't happen with a $1100 brand new laptop. My last laptop was a Sony Vaio and it worked flawlessly. It was a tested floor bought model. For my new vaio I chose to use the customize option so I could get the power where I needed it. More specifically, I upgrade the v-card to a 2gb geforce and the RAM from 8gb to 12gb. Once I got the box in the mail I got a bad feeling in my stomach when I saw the 'Made in China'. Customize + Made in China = bad things. Strangely, I was right. Luckily I haven't installed much software on the laptop yet so I'm not in fear of losing much.

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Mon, 11 Nov 2013 04:39:30 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/0593002df262452bb72da273004cc464#0593002df262452bb72da273004cc464samansouke1937http://channel9.msdn.com/Niners/samansouke19/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@samansouke19:I always buy laptops in person, not only to test out the "look and feel" (the feel of keyboard feedback is important to me), and also check for "dead pixels" on the screen.

If you found a dead pixel on your screen when they send the laptop to you, whether offer replacement is up to policy of individual vendors, and even if they agree, it'll usually at least take you 2-3 days to get another, often refurbished one.

Having worked in computer shops for some time, I never want to try my luck on such expensive item.

If you found a dead pixel on your screen when they send the laptop to you, whether offer replacement is up to policy of individual vendors, and even if they agree, it'll usually at least take you 2-3 days to get another, often refurbished one.

AFAIK generally dead pixels are only covered under warranty if more than a certain percentage of pixels are dead overall or a cluster of greater than a minimum number are dead.

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Tue, 12 Nov 2013 10:46:24 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/744639050faa425d835ba27400b18af3#744639050faa425d835ba27400b18af3GoddersUK37http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopMy VAIO started freezing Just after i installed kaspersky. I had Norton before...i think its because of kaspersky because i Never had This problem before...i hâte kaspersky for That, i have online exams]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/4fb4a17a5f184f76b360a2e7008ff978#4fb4a17a5f184f76b360a2e7008ff978
Fri, 07 Mar 2014 08:44:11 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/4fb4a17a5f184f76b360a2e7008ff978#4fb4a17a5f184f76b360a2e7008ff978samers8237http://channel9.msdn.com/Niners/samers82/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@samers82:

]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/05cd6ba6a42c4938acaaa2e700dac284#05cd6ba6a42c4938acaaa2e700dac284
Fri, 07 Mar 2014 13:16:28 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/05cd6ba6a42c4938acaaa2e700dac284#05cd6ba6a42c4938acaaa2e700dac284GoddersUK37http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopexcuse me I have new vaio f15318 laptop and after plugging in a harddisk after doing right click in folder or desktop icons it is showing blank screen and again start showing desktop ,please help me. ]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/e51f2958525a4544906ea37a00341718#e51f2958525a4544906ea37a00341718
Fri, 01 Aug 2014 03:09:39 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/e51f2958525a4544906ea37a00341718#e51f2958525a4544906ea37a00341718vicks37http://channel9.msdn.com/Niners/vicks/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@vicks:It could be virus or just bad preview plugin. I cannot judge that with so little information.

Try to select "Tools" -> "Option" -> "View" -> "Always show icon, never thumbnails" in any of the explorer window (press "Alt" key to show the menu) and see if it helps. If not, try to produce startup log by HijackThis and post it in any of the support forums to let someone who is free to take a look.

If you're in urgent, you're always advised to take laptop to repair shop for a checkup.

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Fri, 01 Aug 2014 06:48:04 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/8b282cc4c1d248f89e6ca37a007014ec#8b282cc4c1d248f89e6ca37a007014eccheong37http://channel9.msdn.com/Niners/cheong/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptopThe thread is on track to be the new world's hardest riddle thread...]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/6e12ceeea0b84a318ac8a37a00f3c88f#6e12ceeea0b84a318ac8a37a00f3c88f
Fri, 01 Aug 2014 14:47:35 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/6e12ceeea0b84a318ac8a37a00f3c88f#6e12ceeea0b84a318ac8a37a00f3c88fGoddersUK37http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSSCoffeehouse - I've had major problems with my new Sony Vaio laptop@GoddersUK: This forums been getting "slow" recently. Back in the day Coffeehouse was top hit in google but then that changed and posting on old/stale threads was prevented despite my argument against it. Last I checked you had to almost spell out channel9 msdn along with your other terms to find something from here. And the video section got more spammy than coffeehouse with the site being made essentially a youtube for MS internal use. I wouldn't be horribly surprised if Coffeehouse was not be around much longer due non-technical reasons (eg. dealing with spammers might seem like too much effort for the level of legit forum activity), many small forums I've followed tend to have a lifetime of ~10 years, usually by that time the maintainer lose interest or there's some data loss/hacking event etc. Wonder if there's software that you can point to 3rd party forums and replicate the threads completely locally incase the forum goes down? Everytime I think about writing one I just figure that I can't really bother with it unless I have unlimited IP's to send requests from to ensure 100% mirroring and I'd rather not get involved in such operation as it could be interpreted as something else than just wanting to preserve some historical archive for my own amusement.]]>http://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/c8ce4a93e229451ba214a37b0187545e#c8ce4a93e229451ba214a37b0187545e
Sat, 02 Aug 2014 23:44:47 GMThttp://channel9.msdn.com/Forums/Coffeehouse/Ive-had-major-problems-with-my-new-Sony-Vaio-laptop/c8ce4a93e229451ba214a37b0187545e#c8ce4a93e229451ba214a37b0187545eandroidi37http://channel9.msdn.com/Niners/androidi/Discussions/RSS