Warehouse Lead, Network Operations

Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to think from end to end. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs.

We're looking for a Warehouse Lead in Los Angeles to join our Global Network Operations Team in the Americas. This individual will lead a team that manages all Air, LCL, and Transload activities within our Los Angeles Warehouse. Interested in taking the Los Angeles gateway to the next level by designing and improving processes and systems? This may be the career move for you!

What you'll do:

Serve as the face of Flexport for our clients - you succeed when they do

Develop and implement processes and systems in the LA Warehouse with emphasis on improving quality and efficiency

Day-to-day management of floor operations ensuring flawless execution managed by metrics and strict SLAs - motivate the team to do their best work

Work closely with Flexport global operations teams and serve as a local escalation focal point for clients and partners

Explore, implement and drive standardized process strategies and improvements for all Warehouse operations and freight movements, leading to maximum growth, a great customer experience and optimal efficiency

Actively contribute to the definition and implementation of proprietary software requirements across the Flexport Warehouse network, leading to a fully tech driven process with complete data transparency

Build relationships and share best practices with the global Warehouse community

Track and manage the Warehouse P&L to ensure financial accuracy and transparency

Actively investigate and share optimal logistics and supply chain solutions for deconsolidation (import) and consolidation (export) in other major Flexport gateways in the Americas

We believe global trade can move the human race forward. That's why it's our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We're excited about the three big ways we're moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

Don't be! We're building the first Operating System for Global Trade. That's why it's incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.

What's freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it's what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.

We know this industry is complex. That's why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation

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VIEW JOBS4/15/2020 12:00:00 AM2020-07-14T00:00The Opportunity:
Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to think from end to end. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs.
We're looking for a Warehouse Lead in Los Angeles to join our Global Network Operations Team in the Americas. This individual will lead a team that manages all Air, LCL, and Transload activities within our Los Angeles Warehouse. Interested in taking the Los Angeles gateway to the next level by designing and improving processes and systems? This may be the career move for you!
What you'll do:
* Serve as the face of Flexport for our clients - you succeed when they do
* Develop and implement processes and systems in the LA Warehouse with emphasis on improving quality and efficiency
* Day-to-day management of floor operations ensuring flawless execution managed by metrics and strict SLAs - motivate the team to do their best work
* Utilize data to identify bottlenecks, institute corrective action plans and drive performance based culture
* Ensure compliance with appropriate governmental regulations, company policies and compliance requirements
* Work closely with Flexport global operations teams and serve as a local escalation focal point for clients and partners
* Explore, implement and drive standardized process strategies and improvements for all Warehouse operations and freight movements, leading to maximum growth, a great customer experience and optimal efficiency
* Actively contribute to the definition and implementation of proprietary software requirements across the Flexport Warehouse network, leading to a fully tech driven process with complete data transparency
* Build relationships and share best practices with the global Warehouse community
* Track and manage the Warehouse P&amp;L to ensure financial accuracy and transparency
* Actively investigate and share optimal logistics and supply chain solutions for deconsolidation (import) and consolidation (export) in other major Flexport gateways in the Americas
What you'll need:
* BA/BS Degree;
* Minimum 5 years of prior experience in Logistics, Warehousing, Freight Forwarding, preferably in the Los Angeles market
* Experience running a bonded CFS (Air and Ocean Import)
* Experience running a Certified Cargo Screening Facility (Air Export), specifically serving as the Facility Security Coordinator (FSC) who ensures regulatory compliance with the laws and regulations pertaining to the Transportation Security Administration's (TSA's) Certified Cargo Screening Program (CCSP) and other Flexport operating procedures and standards.
* Air Export knowledge
* Process oriented, structured thinker and strong problem-solving capabilities
* Strategic thinking and ground floor execution - no job is too big or too small
* Analytical - uses data to make decisions and drive performance
* Excellent communication (written &amp; oral), interpersonal, and organizational skills
* An obsession with client happiness. You succeed when they succeed
* Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
About Flexport:
We believe global trade can move the human race forward. That's why it's our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We're excited about the three big ways we're moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.
Worried about not having any freight forwarding experience?
* Don't be! We're building the first Operating System for Global Trade. That's why it's incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
* What's freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it's what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
* We know this industry is complex. That's why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation
FlexportLos AngelesCA

VIEW JOBS6/3/2020 12:00:00 AM2020-09-01T00:00<p>As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Supervisor, the Network Control Center Specialist will be responsible for a variety of IP and Telecom Engineering support, performing network related troubleshooting and configuration. Management of network and facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety of systems and devices on various platforms. The Network Control Center Specialist role will be able to manage small projects independently.</p> <p><strong>Duties:</strong></p> <ul> <li>Provide support of the Telecom and Network infrastructure environment, 24 x 7 on-call support may be required.</li> <li>Respond to SNMP trap alarm notifications and resolve/repair issue </li> <li>Make recommendations for updates to SNMP trap notifications</li> <li>Day to day support on all network related issues (support tickets, new circuit turn ups, etc.) </li> <li>1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site &amp; Inter-site) </li> <li>2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.) </li> <li>Continuous grooming of overall network to improve network reliability and scalability</li> <li>Day to day technical support on peering issues, route server issues, etc.</li> <li>Provide support on special requests such as rDNS name change, sFlow data, traffic utilization</li> <li>Manage IPAM Database</li> <li>Review/Implement maintenance requests and analyze for risk to customers from a global perspective <ul> <li>Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications</li> <li>Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope </li> </ul> </li> <li>Responsible for monitoring CoreSite’s Data Center network equipment, critical systems and infrastructure<ul> <li>Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems</li> <li>Escalate high risk alarms if required</li> </ul> </li> <li>Provide dedicated alarm monitoring for specific maintenance as they occur<ul><li>Work directly with the local field operations team performing the maintenance to ensure the MOP is adhered to and uptime is maximized.</li></ul> </li> <li>Provide Tier 3 troubleshooting input during an event related to the power and cooling plant</li> <li>Manage facilitation of a high severity incident bridge<ul> <li>Determine appropriate resources to engage and notify to join the bridge</li> <li>Provide OSC incident notifications to the appropriate groups impacted</li> <li>Deliver internal incident broadcast to Senior Management</li> <li>Maintain incident records during an event</li> </ul> </li> <li>Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate.</li> <li>Provide day-to-day customer support as needed while on shift.</li> <li>Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management </li> <li>Travel to other CoreSite data center for onsite support and/or maintenance</li> <li>Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles.</li> <li>Other projects and duties as assigned.</li> </ul><p><strong>Requirements</strong></p><p><strong>Knowledge, Skills &amp; Abilities:</strong></p> <ul> <li>A flexible schedule with the ability to work non-standard business hours and weekends as needed</li> <li>Experience working in a data center environment </li> <li>Familiar with Computerized Maintenance Management Systems</li> <li>Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration</li> <li>Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc. </li> <li>Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.</li> <li>Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.</li> <li>Good understanding of the OSI Reference Model</li> <li>Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks.</li> <li>Experience working with SONET network elements </li> <li>Experience working with DWDM </li> <li>Good understanding of Peering or experience working with Internet Exchange Points </li> <li>Experience dealing with Tier 1 &amp; 2 carriers, ISPs, etc. </li> <li>Understanding of copper and fiber cabling</li> <li>Demonstrate technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems</li> <li>Excellent written and verbal communications skills</li> <li>Strong attention to detail and organizational skills</li> <li>Strong problem solving and troubleshooting skills</li> <li>Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio</li> <li>Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure</li> <li>Proven ability to work independently with little supervision. Takes initiative to complete tasks that need to be addressed and work with a sense of urgency that puts the customer first</li> <li>Must be able to type 50 wpm; general computer skills are essential</li> </ul> <p></p> <p><strong>Education/Experience:</strong></p> <ul> <li>Minimum 5 years of networking experience with Brocade and Cisco OS or equivalent </li> <li>3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred</li> <li>Bachelor’s degree or trade school preferred</li> </ul> <p><strong>Physical Demands:</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </p><ul> <li> <a rel="nofollow noreferrer noopener" class="external"></a>Ability to stand 1/3 – 2/3 of the time</li> <li>Ability to walk 1/3 – 2/3 of the time</li> <li>Ability to sit 1/3 – 2/3 of the time</li> <li>Ability to climb and balance 1/3 – 2/3 of the time</li> <li>Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time</li> <li>Ability to reach with hands &amp; arms 1/3 – 2/3 of the time</li> <li>Ability to smell, talk &amp; hear</li> <li>Ability to use hands to type, handle &amp; feel</li> <li>Ability to reach with hands and arms</li> <li>Ability to see at close and distance ranges and the ability to see color</li> <li>Must be comfortable working in a high stress, fast paced environment with shifting priorities</li> <li>Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support</li> <li>Ability to lift up to 50 pounds 1/3 of the time </li> </ul><p><strong>Benefits</strong></p><p>Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!</p><ul> <li>Medical and Vision coverage through Cigna Heath Care</li> <li>Telemedicine through MDLive</li> <li>Dental Insurance through Delta Dental</li> <li>Life Insurance and Short-Term &amp; Long-term Disability Insurance fully paid by the company</li> <li>Voluntary coverage benefits for Life and AD&amp;D, Critical Illness, Accident Coverage, and Hospital Indemnity</li> <li>Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans</li> <li>401(k) retirement savings plan with a generous company contribution</li> <li>Free parking or a company contribution toward a public transit pass</li> <li>16 days of Personal Time Off (PTO)</li> <li>10 paid Holidays</li> <li>Wellness program with annual incentive</li> </ul><p>Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to <a href="https://www.coresite.com/applicant-privacy-notice" rel="nofollow noreferrer noopener" class="external">https://www.coresite.com/applicant-privacy-notice</a>.</p>CoresiteLos AngelesCA

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