NRHA's product knowledge training
programs for employees are designed
to give store associates the information they need to be productive right from the
start. We offer training programs in core hardware and building materials categories
and it's free to all NRHA members.

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March 11, 2013 — Doug Kooyman, owner of Kooyman Lumber in Pella, Iowa, uses a 14-step hiring process he and one of his employees developed several years ago. While sometimes he’ll modify the process based on the position for which he’s hiring, his 14 steps are a good example for the rest of us to follow. Read more »

October 17, 2011 — James Cabirac of Kief Hardware in Louisiana decided to film a television series as a unique way to promote his stores and better reach his customers. In this episode, Cabirac gives his viewers a tour of one of his stores. Read more »