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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (37)

62%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

miranda m

January 2017

Nice but not special.

My single room was small but not cramped and there was a bath with good hot water and nice toiletries.

Towels and sheets were nice too. Downs: the wardrobe door could have held a long mirror but didn't; there was no fridge (a small ice bucket and a suggestion to call room service for ice just doesn't cut it); lighting was poor; and it was a major hike from reception to bedroom. My greatest disappointment was that the sauna and steam room were out of service for the two nights I stayed. The gym looked good but it was heat I wanted. Breakfast was good, though I didn't try the cooked options; maybe an extra person on duty in peak periods might be good. Car park incurs a charge per stay NOT per day, which is good. But again, space means most people park at the back, and face a trek back to reception unless knowing the way in through the spa.

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ilze f

October 2016

Beautiful grounds and hotel itself.

Customer service wonderful. Rooms were clean and well equiped. Shame about the breakfast. All of the food which meant to be hot was rather cold.

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C ROBERTS

July 2016

Breathtaking facilities !

As a retired couple, we were left very disappointed that the reception staff seemed prepared to watch me struggle trying to juggle our luggage and my walking-stick, through corridors of 'speed-bump' stairways and then a final assault on two flights of stairs to get to our room.

The fact that a modern hotel has no lift facility is literally breathtaking. . . But the room was nice when we finally got there !

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M Atkins

June 2016

Alveston Manor stay

We all enjoyed our 2 night stay very much.

The hotel was very interesting with all the corridors and rooms with being old quirky. The restaurant was good, it was busy each evening but the food was very good and presented well. Also breakfast and lunch were good and we enjoyed sitting outside.

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Charlotte C

May 2016

Things that go bump in the night...

Receptionist lovely, very friendly and an excellent location, unfortunately these are the most positive things I can say about this hotel.

Something, presumably the aircon system /plumbing made a regular, intrusive knocking/banging noise. At 2.30 am after 3 hours of trying to tune out this noise and fall asleep I went to reception to ask to change room. Staffed by a man who apparently had no power to effect this request and had to summon a colleague who took a long time to appear. He made good use of the time spent waiting for his colleague to arrive by choosing to argue with me about the noise, telling me room number 58 'was one of the quietest in the hotel' before himself disappearing without explanation. Second man finally arrived and begrudgingly moved me to a new room, which was quiet. I realise people are not at their best in the early hours but I thought this was poor customer service.

Not much peace in the morning either as the hotel has taken care to install the heaviest bedroom doors it could find, which are almost impossible to close without slamming, ensuring a cacophony echoing up and down the interminably long corridors from 06:30 onwards. Breakfast good, and restaurant staff very polite and helpful. For over £100 a night, for a single room I expected a little more luxury,

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Valerie L

May 2016

The staff were great.

Everything else was disappointing. The hotel smelt stale and of old food, it was grubby, and I felt ripped off at every turn. The marketing material made me believe that I'd be staying somewhere special in a gorgeous room - not so. My room, like most of them in the hotel was extremely ordinary, just like any other chain hotel, except a bit more expensive with worse quality room accessories. Next time I'll look for a quaint B&B, that also does freshly cooked breakfasts (at no extra cost). Yup, a very disappointed customer.

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D Bailey

March 2016

50th Surprise Stay

Excellent, fantastic location to visit historical areas.

Christian H

February 2016

A nice hotel in a good central location, but rooms are a bit dated.

We went to Macdonald Alveston Manor over Valentinesday.

The staff was friendly and very helpful and the hotel is in a nice location close to the centre of Stratford. The building the hotel is in together with the spa have a very nice ambience, but the room we stayed in looked very dated and a bit run down. We were a bit disappointed as we had expected a nicer and cleaner room giving the price we paid and the rating this hotel has.

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trevor c

February 2016

Small room

Very nice historical hotel.

Room we were given was a long way from civilization. Nice room but very small for a posh hotel.

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Laura G

January 2016

Macdonald Alveston Manor

The hotel itself was lovely, a very comfortable and clean room, spa facilities were amazing and the food was lovely.

However, our stay was let down by queueing. 25 minute waiting time for breakfast and a further 15 minutes waiting to check out. Not what I would expect from a 4 star hotel and such a shame when everything else had been so wonderful. We appreciate there may be a short wait at breakfast if going during peak hours as this was stated in their literature and can also understand a slight delay at check out but to take 40 minutes out of the day in total was very disappointing.