The clip, posted on Facebook, contains highly charged claims of racism at an Oshkosh eatery.

OSHKOSH - A viral video containing highly charged claims of racism at an Oshkosh eatery is sparking conversation about diversity in the community.

When Tou Vang, of Appleton, visited the new Little Caesars Pizza franchise Sunday on Jackson Street, he says he felt ignored because he's Hmong. What happened inside the restaurant was not caught on camera, but the video Vang posted to his Facebook page shows a heated conversation with an employee in the parking lot.

The employee apologizes, saying she never noticed Vang or his cousin. She then invites them back inside but says they would have to stop recording.

As of Friday morning, the 1-minute, 40-second video had garnered about 96,000 views and had been shared nearly 1,500 times on Facebook.

"I think there was some racism involved," Vang said Monday in a phone interview with USA TODAY NETWORK-Wisconsin. "We aren't looking for any compensation. I'm just really disappointed in my experience. It's just really upsetting and would be for any consumer."

"I’m a small business owner who believes in inclusivity and demands it among my team in dealing with each other and interacting with our customers. If I felt an employee conducted themselves otherwise, I would not hesitate to terminate their employment. After speaking with the employee, Mr. Vang and other witnesses to the interaction, I feel that this was an unfortunate misunderstanding that occurred as a result of less than optimal customer service. I regret that Mr. Vang felt disrespected by the customer service he received. We have used this situation as an opportunity to reiterate proper procedures. I look forward to continuing to serve the Oshkosh community."

The video can serve as a reminder for organizations everywhere to think about their policies and practices and to educate employees about engaging and interacting with patrons of all colors, said Tracey Robertson, executive director of Fit Oshkosh.

A nonprofit organization, Fit Oshkosh works to increase racial literacy in Winnebago County and help people of all races acknowledge their own cultural biases.

Race needs to be a part of the conversation as the country becomes increasingly diverse, Robertson said. If communities want to attract young people and visitors, they need to involve individuals of all races.

"This idea of adapting an enlightened attitude around race becomes critical," she said. "We can express our outrage about the racism people experience here and nationally, but what I encourage people to do is turn their outrage into outcomes.

"In other words, they should ask themselves what they can do to contribute to the beloved community."

Oshkosh Chamber of Commerce President and CEO John Casper said businesses should be mindful of providing good experiences for all their customers, regardless of race or ethnicity.

"There's just a way to behave, and there's a way to provide good customer service," Casper said. "Unfortunately, I'm sure there's instances that occur all across this country where people aren't treated in a manner they'd like to be.

"Any community needs to be respectful and understanding of ethnic and cultural differences," he said. "We're in a global economy here, and we just need to be understanding and supportive."

Vang said he doesn't plan to eat at Little Caesars again but hopes that his video will change the restaurant's behavior.

"My goal is to spread awareness," Vang said. "I'm not calling them racist. But there is still racism and ignorance that exists in Oshkosh."