Shipping Policy

When do we ship?
If the product ordered is in stock, our customers usually receive their orders within 1 to 5 business days. In the event your item is not in stock, you will be contacted by email for further instructions. Special order or out of stock items can take up to 4 to 6 weeks, depending upon delivery from manufacturer.

Where do we ship to?
Currently, we can only ship to addresses within Canada. We cannot ship internationally. Shipping times will vary based on your requested shipping location. For remote locations, add 2-5 days to each shipping method. If you are not sure whether your location is remote, please contact us at 1.604.685.4747.

Please note: Shipping times do not include processing time (most in-stock items generally take 1 day to process).

Customers with an address containing a PO Box, Suburban Service, General Delivery, Rural Route or other designated routes which cannot accept certain courier or freight deliveries, must ensure they provide a contact number in the address field.

Iridia will not be liable for any delay that is due to causes beyond its control including without limitation, weather-related and other shipping delays beyond our reasonable control.

How do we ship?
Orders may ship via Canada Post or Loomis based on size, shipping method selected and geographic location.

Shipping rates
The shipping cost for our items is based on the item's size and weight. Shipping rates may vary depending on the delivery address of your order.

How to track your order
Once your order has been processed, a confirmation email will be sent out with a tracking number.

In-store pickupOrders placed from addresses within the Lower Mainland of BC have the option of in-store pickup. In stock items will be available for pickup after 1pm on the following business day after the order was placed. Orders placed on Saturday or Sunday will be available for pickup after 1pm on the following Monday.

Please pickup items at the following address:

1644 West 3rd AvenueVancouver BC V6J 1K2
Canada

Return Policy

What can be returned?
Our goal is to always keep our customers happy. If there is a problem with an order, please contact us immediately to help in resolving the issue.

All items considered for exchange or return must be in "as new" unopened condition, fully functioning, free of visible marks, scratches or defects, complete with all accessories and packaging materials.

When do items need to be returned by?
Requests for returns must be made within 5 working days of delivery of order.

Where do items need to be returned to?The shipping address for returned items is:

About Iridia Medical

Since 1998, Iridia Medical has been dedicated to improving public safety and enhancing the quality of healthcare for Canadians. Our company's four distinct divisions are each focussed on a specific field, but are united by the collective goal of providing innovative, practical solutions to the diverse healthcare challenges faced by modern populations.