Brad Cookson

8225 S. Trenton Way

Phone: (720) 489-0711Centennial, Colorado 80112 bc94a4dc@westpost.net

PROFESSIONAL EXPERIENCE20 Years Experience in Training and Instructional Design1998 December 2009 Senior Instructional Designer - Qwest Communications/US West, Denver COInstructional Designer and Training Project Manager Developed web-based training materials using a new web-based training development tool. This tool allows the course developer to use basic HTML skills, a variety of preset page templates, and direct-to-page text and graphics insertion tocreate interactive WBTs that included extensive use of Captivate movies. Nine WBT projects developed and implemented over the last 2 years. Delivered an average of 30 projects annually during the period 2005 and 2009.This included maintenance, updating due to legacy system releases, changing oldcourses to Wholesale approved template, research and development of new courses; including ILT, blended learning, and WBT. Selected as the Wholesale Training Project Manager for CWA strike contingency planning team in 2005 & 2008. Consulted with center clients, created logical work assignments, developed training plans, designed training curricula, authored/compiled training materials, maintained manager assignment lists, and communicated training schedules prior to deployment. Training plans applied to 200+ Wholesale managers in five billing/provisioning centers located in four states. Hired and managed three contract instructional designers and two student interns tasked with development/maintenance of paper-based and web-based training materials in support of five Wholesale operations centers. Responsible for settingproject plans, scheduling progress reviews, coaching contractors in negotiationmethods and assisting in project implementation. Compiled business requirements and created Request for Proposal documents for eight training development projects, ranked and rated RFP responses, and selected vendors. Project Manager responsible for vendor interactions including negotiating Statements of Work, Change Orders, and authorizing vendor payment. Combined budgets for these projects totaled $3.7 million. Developed comprehensive competency models for management and occupational positions; identified course curricula and training paths for eight distinct job titles. Created an assessment of initial cost and projected return on investment for the training plan prior to implementation. Consulted with operations center management to design and develop an occupational training program that included the first position-specific certification program within Qwest Wholesale Markets. Final testing required 95% correct to pass on to probationary period for the position. Opportunities for coaching and a final retest were allowed for a limited number of candidates. Selected as project manager tasked with creating a center consolidation plan closing of two operations centers, redistributing job functions to three other centers over a four month period. Presented plan to director level managers, operations center management team, and operations center personnel in four states toachieve buy-in. Plan implemented in 2005 requiring development of two six-week, position specific training tracks, Daily user of MS Office Suites, Photoshop, and Macromedia Captivate. Currently using Captivate on projects to create interactive system emulations, lesson review tests, and end of course evaluations. Utilized Captivate to create SCORM compliant tests and evaluations with data compiled and cataloged in searchable format via LMS reports; four years experience using Captivate ver. 1-4. Project manager of RFP and selection process tasked with providing internal training on root cause analysis/statistical analysis tools. Compiled business requirements, screened vendor responses, and negotiated delivery of a three-day course (Colo. State Univ. Denver). Provided guidance on customizing course content, and managed delivery of training to 98 process specialists.Brad Cookson

Team Facilitation Manager US WEST Communications, Denver,COTeam Training/Facilitation and Instructional Designer Trained team members in data gathering and problem solving methods utilized inprocess management and redesign efforts. Team nominated for an award, competedwith six other teams and given first place award for implementing system and process changes in Network assignments and scheduling of delayed orders, saving over 200K per quarter in 1991. Trained a mixed TQM curriculum to over 500 employees in the Network, IT, Retail Markets, and Operator Services organizations. Primary skill sets included; process identification, team problem solving, statistical analysis, and solution implementation. Provided on-going facilitation to six process teams during the investigation, solution development, improvement test and implementation phases of quality teamactivities. Developed and delivered a four-hour seminar on Change & Transition for managers and occupationals during corporate surplus efforts. Audience consisted of engineering, operations, and customer service work groups; a total of 170 employeestrained.1985 to 1989 Information Technologies Operations Center US WEST Communications, Denver, COOperations Manager Managed 45 occupational employees in a 24/7 environment with the following jobduties; automated/manual tape mount, IBM high capacity print center (Payroll Magnetic Ink Character Recognition (MICR) and general documents), and microfiche production. Because these individuals were unionized, this position required working closely with union stewards and local officers to resolve issues ranging from overtime schedules to termination for cause.Personal Training, Certifications, and Organizational Affiliations Organizational Development; NTL Institute for Personal & Professional Development Consultation Skills; NTL Institute for Personal & Professional Development Past Treasurer and Secretary of the Colorado Organization Development Network Past member of National and Denver Regional ASTDCertification in Course Development and Training Management; Langevin Learning SystemsCertified Process Management Instructor; Marshall Qualtec Quality Systems Certified Team Problem Solving Instructor, Marshall Qualtec Quality Systems Certified Team Leader; Marshall Qualtec Quality SystemsEducation Metropolitan State College/CU Denver; Aviation Management/Business, 1981Reference and Captivate project examples available upon request