TYPES OF REFUNDS

Caribbean Airlines offers fare discounts to those who need to travel due to the death of a family member.

Policy

Bookings may only be made directly through the Call Centre or through a Caribbean Airlines ticket office. Bookings may not be made through a travel agency.

Eligible family members are: Spouse, Common-Law-Spouse, Parents, Siblings, Children, Grandparents and Grandchildren. Passengers with different name to deceased and/or common-law-spouse must show proof of relationship. Only birth certificate / marriage certificate / adoption certificate / declaration of common-law relationship / affidavit are acceptable. (same sex spouse privileges are only applicable in Canada at this time) Copy of a death certificate is not required.

Bookings may be combined with lower classes in either direction of travel; however the 20% compassionate fare discount will only apply to those sectors booked in Y class.

Date changes/cancellation penalties apply according to the fare rule.

Caribbean Miles may be accumulated using this fare.

Retroactive refunds will not be considered.

Lost Tickets

If you have lost or failed to produce your paper ticket at check-in, a new ticket must be purchased in order for you to proceed to your destination.

The original dates of travel and bookings must be maintained for a refund to be considered. The carrier whose original stock has been used should also ticket the new document. Where the replacement ticket is of a higher value and other airlines are involved, correspondence would be initiated between carriers. This would result in the delay of a full refund applicable under the Lost Ticket Procedure.

Documents Required:

A Lost Ticket Report/Form of Indemnity must be completed and signed by the passenger. The refund of the tickets purchased will be processed within ninety (90) days.

The lost ticket number, date of purchase and place of issuance must be obtained from the passenger.

A copy of the lost ticket and the replacement ticket.

A lost ticket fee of USD100.00 or equivalent in local currency is applicable.

A lost ticket fee is charged as per the rules governing the original fare purchased. All charges are subject to local statutory taxes and are NON REFUNDABLE.

Outdated Documents

Reissues will be limited to a maximum of two (2) for the purpose of extension of validity. If you have reissued your ticket and are holding a Miscellaneous Charges Order (MCO), you would be entitled to a further extension once you submit your document within one year of the issue date.

All requests must be supported by proof of immigration status. One way or partially used tickets are subject to immigration requirements. This can be established in a number of ways:-

1. Show proof of another ticket being purchased;

2. Stamped proof from immigration of passport showing passenger having status to remain in respective country or having left via other means;

3. Residency, work or study permit for respective country;

4. A detailed explanation from your Travel Agency on an official letterhead

For partially used tickets the date of the first unused coupon determines the validity period - one year from the date of commencement of travel.

For partially used tickets, the period of validity of any new ticket issued for the revised routing will be limited to the expiry date that would have been applicable had the new ticket been issued on the date of sale of the original ticket.

All tickets must adhere to the amended Cancellation/Change Rule (Category 16). If the ticketed flight reservation is not cancelled prior to the ticketed departure time rebooking is not permitted and the ticket will have no value. No transaction will be entertained after this period.

Unused Tickets

Any refund, date change penalty or other penalties are determined by the rules governing the fare you have purchased.

All un-used ticket refunds should be directed to the place you purchased your ticket and refunds can only be made to the original type of payment used to purchase the ticket. You should submit your claim at your point of purchase, i.e., either at a Caribbean Airlines Reservations Office, Call Centre, Internet or your Travel Agent.

Taxes, Fees and Charges Exemptions

There are some government imposed taxes, charges or fees that our reservation system is unable to exempt automatically. Please request a refund from our E-Business Support Centre if you are charged any of the following:

Infants are exempt from the following taxes, fees and charges. Refunds can be requested any time prior to departure or 60 days from your date of departure:

United States of America:
AY: Security Service Fee
US: International Arrival/Departure Tax
XF: Passenger Facility Charge

Passenger Service Charge (KT) - a request for a refund can be made up to 60 days from your date of departure. You will need to submit proof of travel or your electronic ticket number and a copy of your passport details. Passengers who are entitled to this exemption include:

Passengers who have – a) attained the age of 60 years and b) is a citizen or a resident of Trinidad and Tobago

In-transit passengers remaining in Trinidad and Tobago for a period not exceeding 48 hours

All persons under 5 years

Children under the age of 5 years

Members of the Trinidad and Tobago Defense Force of the Armed Forces of any country travelling on official duty