BIOGRAPHICAL INFORMATION
Arlene held a variety of leadership positions at American Express for 17 years. Her most recent position was Ombudsman. As Ombudsman, she coached executives (Presidents on down) about staff relations, ethics, leadership performance, change management, diversity, sensitive issue management, communications, linking employee issues to business results, inter alia. Arlene consulted to domestic and international corporations and governmental/non-profit organizations on starting or improving an ombuds function.

Prior to that, she led a database marketing group and before that, a re-engineering/quality project. In various divisions, she did marketing, product management and finance.
She is a member of The Ombudsman Association (TOA) and of the University and College Ombudsman Association (UCOA). For TOA, she serves on the curriculum and outreach committees, has written for the newsletter and designed and delivered training courses. She has co-authored articles for American Express and external publications.

Arlene holds an MBA in Finance and Accounting and an MS in Human Nutrition from Columbia University, and a BA in Psychology from Brown University. Her professional training includes ombuds courses, mediation training at CDR in Boulder, crisis counseling, coaching and feedback, change management, group dynamics and consulting.

Prior to American Express she was an internal strategy consultant at Blue Cross/Blue Shield, business man and a paralegal aide at a law firm in Providence, RI. She volunteers as a group facilitator at a non-profit in NYC.

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