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Posts tagged with “vision”

We’ve reached the last part of this comprehensive vision for the scope and role of the SUMO project moving forward. This part is dedicated to the most social form of text based user-to-user support: Live Chat. If a problem isn’t … Continue reading

The Support Forum is a way for users to ask direct support questions about problems not (yet?) covered in the Knowledge Base, as described previously as the support funnel. It is also an important place to detect new or emerging … Continue reading

A critical piece in having a community-powered project run successfully is that all participants understand the bigger picture. In the case of SUMO, there are actually two pictures, and with part two of this blog series I will try to … Continue reading