Compliments & Praise

Sent: 20 February 2015 09:44

To: books@plurabelle.co.uk

Subject: Tolstoy's Letters

Good morning, Plurabelle,

The above order was received this morning, with extraordinary promptness, very well packed and in good condition. I don't need to praise your level of service, since you must be well aware how far in advance it is of that provided by other sellers. But I would like to say THANK YOU and assure you that this buyer appreciates real quality when it is found. Well done! I have left positive feedback on Amazon.

Yours sincerely,

J P Stevenson

Your Ref 48602 14th Oct

Attn:- Ruth Moushabeck

Dear Ms Moushabeck, I'm sending you this e-mail to let you know that the book that I ordered on 13th Oct , "From Little Towns in a Far Land we came", has arrived, safe and sound and in good order, in our morning mail. My keen interest in this book stems from the fact that my great grandfather, Malcolm John McNiven, and his wife Sibella MacLean, emigrated from Scotland, on the George Fyfe, from the port of Tobermory on the 16th Sept 1839, arriving in Port Jackson (Sydney) 23rd Jan 1840.

Malcolm and Sibella settled in the Camden area, south west of Sydney, whilst the other members of the MacLean family settled in the Geelong - Western District area of Victoria before continuing on to the South Island of New Zealand. The book was written by Helen Sandwith,whose signature is on the front endpaper, for the Centenary of Canterbury N. Z.

Thank you for making it possible for me to obtain a copy of a book I knew about but never dreamed I would ever own. To have signed copy is truly the icing on the cake.

Thanking you again I remain Yours Sincerely, Malcolm Michael McNiven.

I know it may seem childish but you cannot imagine the excitement in the simple pleasure of, first, finding what you are looking for and then waiting for it to arrive in the post! If it happens to be a boring day in the office at Plurabelle just remember the pleasure you are giving to people all over the world!

Thanks so much! I'm really impressed with your service. The book arrived this afternoon in fine condition. My friend is thrilled to be getting it as he had been looking for it for years. He couldn't even find it in the library.
When I searched for it on the Internet, yours was the only copy that surfaced. Technology is a beautiful thing!

Sir John Clapham's Economic History of Modern Britain arrived today, well-wrapped as promised and delivered in in a wonderful bag labelled, "Royal Mail, Great Britain." My dear wife asks me to say that she is very impressed with your packing skills. Many thanks for taking such care.
An extra treat was included in volume one: The Times Obituary of Sir Michael Postan, who succeeded Sir John in the chair of Economic History. I have and have read a number of his writings, but had not been able to find a good summary of his biography until I opened "The Early Railway Age" and found the obit tucked inside the front cover. (Kamuela, Hawaii)

Book arrived all safe and sound.
Very many thanks for such a prompt service. Delighted!

Thank you delighted with book - (
have wanted a copy for a long time)
- and very well packed

hello,
i have just received my informal introduction to algol 68 (via abebooks) this morning.
the book is in brilliant condition (better than me) and your service was really quick!
i am impressed.
many thanks.

Many thanks for responding to my earlier email. Your explanation makes perfect sense, and not being able to achieve consistent representation about your products in a context that is outside your control must be very frustrating. I am perfectly happy with my purchase. It was to replace a copy bought in 1976 and lent to someone who may not return it -- the new copy is indistinguishable except that it is in slightly better condition.
Thank you again for dealing with the order promptly and efficiently.

Hi,
Ordered from England on Wednesday, received the book in Sweden on Friday: that's what I call service! Many thanks!

I wish to thank you. First, this booklet came here to NJ - USA much quicker than expected. And second, more importantly (and this may seem a little much), thanks for the great care in packaging. If it had not been taped off to a board -- as was done -- it doubtless would have gotten mangled in transit. I've bought many books via ABE and haven't yet seen such scrupulousness in protecting the goods. Most vendors are much less careful, if not downright careless.

Dear Plurabelle,
I saw the book on the Web on Sunday.
I phoned you on Monday.
The book, beautifully packed, arrived at 10.30 this morning (Tuesday).
Many thanks for this excellent service. Takes the waiting out of wanting.