It seems that every time i've gone to the leasing office to pick up a package lately the sign saying "we'll be back later...." is on the door. This has happened the last 3 times i've tried to go there, most recently today at 2:10pm it said nobody would be back until 3pm. It's frustrating that the hours are fairly limited as it is and when the office is supposed to be open often times it isn't. I get medical supplies and other online orders frequently, it's really inconvenient to not be able to pick them up. There have also been several times recently where a package wasn't delivered on a given day because ups/fedex tried to drop it off at the office and the office was again closed. A lot of the people working in the office are very kind and have dropped packages off to my apartment many times but i feel bad asking for this more frequently and know that's not anyone's job. Not sure what, if any solution there is to this issue but since it has happened numerous times i thought i'd address it and see if there's anything you guys can do. Thanks.

CassieSpragueMcKinley Employee

6 days 22 hours ago

Hi Amanda, Thank you for reaching out on my.mckinley. I’m glad I was able to talk to you on the phone just now. Again, I am very sorry about the inconvenience and I understand your frustrations. I also just sent you a message so that you have my email address to reach out to me anytime. I will also deliver your packages tonight. If you need anything else, please let me know. Hope you have a great rest of your day! Sincerely, Cassie Sprague, Assistant Community Manager, (734) 665-0152