Try copy and pasting the login information you receive in the recovery email. Often times there is a mistake in the user name or password from when you signed up.

Please check your spam folder and make sure the emails aren't accidentally getting filtered. If you are not receiving the emails and they are not in spam, it is possible there was a typo in your email address. If this is the case, you can open a support ticket and we can get this corrected in your account.

In order to prevent our emails from going to spam, you'll have to add our email address to your whitelist. You can learn about how to whitelist an email address here