Frequently Asked Questions

Q: What is professional carpet cleaning?

This is a service that is offered by cleaning specialists using high grade commercial equipment. Carpet cleaning using professional equipment by a trained technician gives a deeper , longer lasting clean than a domestic vacuum cleaner.

Do I need a professional cleaner?

You can easily clean the carpet on your own, but you need a professional to ensure that they are perfectly cleaned to enhance their lifespan. The professional will use top-quality commercial grade supplies and equipment to deliver a thorough clean.

What is steam carpet cleaning?

It is also called hot water extraction, and it’s a cleaning method that utilizes hot water in the form of steam.

What is dry carpet cleaning?

This is a cleaning method that entails specialized machines, which utilize the chemical technologies (VLM – Very Low Moisture cleaning) that ensure there is little or no moisture when cleaning.

How much do you charge?

The cleaning cost will be determined by the size of the home and the number of rooms in it. However, the minimum fee we charge for a carpet cleaning service is $90.

How long will it take?

The size of your house will determine the length of cleaning it. Nonetheless, we can clean the entire house in under three hours. In case other cleaning services are required, it can take more than three hours.

How long will my carpets take to dry?

Drying time will depend on the fibre and thickness of the carpet, as well as the weather. On a sunny day, drying can take between four to six hours. On a cold day, or during winter, it can take longer. The cleaning method will also determine the length. Dry cleaning can be touch dry within 90 minutes.

Can you remove all stains?

No, it is not possible to get rid of every stain Even with our highly-innovative equipment and supplies, some stains cannot be removed. The reason for this is that some substances, like strong chemicals, can stain your carpet permanently. However, we promise to eliminate any removable stains whenever possible.

How often should I clean my carpets?

Ideally, you should clean your carpets after six to twelve months, depending on the environment. Over cleaning more than three to four times in a year; will weaken the fabric.

Does your work come with a guarantee?

Yes, we have a guarantee for every carpet cleaning service we offer. If you have any complaints after the cleaning service, contact us within seven days of the initial appointment.

What areas of Brisbane do you service?

We can cover the entire Brisbane and surounding areas. These include the Northside and Southside, East and West, Redland Bay and Manly through to Ipswich and Tooowoomba.

What hours are you open?

We are open on weekdays from 9:00 AM and we close at 5:30 PM. Weekends services are also available.

If you would like to discuss your job or have another question fill in the form on our homepage or phone our team during business hours.