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When a player purchases the Elite or Deluxe package, they recieve some important items that help get your character started.

If you decide you don't like the school you pick and delete to make another toon - TOUGH LUCK. You'll never recieve those perks again. Yup, they will only send them to the first character you make.

Their solution: Make other free accounts and practice on them to see what school you like.

I'm very lucky that I had the chance to see what school I like before this but several players had no idea that they could never get their perk items back and Snail Games isn't budging on this one.

My take: In my opinion this is a terrible policy. There is no harm in re-sending the items since you can only have one character per account anyway.

I love the game, but greedy policies that take advantage of new players are wrong. New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.

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isn't there a way to do other classes in Age of Wushu. join one School then level up and then try another and so on so all you need is to find a way to leave the School and not delete the toon. but not to sure on this since I Haven't paid to try out the beta. so I got only 10 hours to play it in.

There has been some confusion regarding the consequences for deleting a character that we want to clear up. Let me start by saying that Age of Wushu is an unconventional MMO in many ways. The focus isn't on leveling as quickly as possible to reach an endgame, but instead participating in a persistent and living world. There are many features that encourage this, from characters remaining in game while offline to the emphasis on a player-driven economy. Age of Wushu encourages a connection with a single character, and the journey from newcomer to master.

Simply put, the game was not made to support "alts." Each account is only allowed a single character for this reason. The choices you make are intended to have consequences.

Elite and Deluxe Edition Rewards will not be sent to characters created after a character is deleted and a new one is created.

It's important to be absolutely sure before making any lasting decisions. If you need help or information on which school you should join, there are many resources available, including our very own Schools forum as well as the School Spotlights posted on our official site.

Additionally, you are free to use other Snail Accounts to create free trials and use the allotted 10 hours to evaluate a school before choosing on your main account.

We understand that this is a new way of looking at character management and we appreciate your flexibility and open-mindedness as we work to offer new experiences in the MMO design space.

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The issue is that there is no warning in the game letting the player know they will lose their perks. Then they are rejected when submitting a ticket. Forum posts aren't sufficient warnings to new players who will continue to lose perks without warning. Its a terrible policy that needs changed.

Edit: If it's a technical problem whereby their system doesn't enable this, or if deleting and remaking characters can be used as an exploit get get unintended benefits (i.e., extra gold etc) then this needs to be explained by Snail Games. But, according to the quoted forum post above, they are simply doing it because the game isn't designed to have alts so they just chose not to re-send perk items. At this time, they act as though it's a design choice. In which case this is a terrible and very customer unfriendly choice.

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Originally posted by bingbongbroswell that is the dumbest thing I've ever heard. wth is with the only one char per account thing?

Well, that's not the problem. One character per account is clearly communicated so people can judge the game before investing in this regard. This thread is about an issue players aren't sufficiently warned about and that is losing out on perk items if they reroll their chracter.

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Originally posted by BlackcatZeroisn't there a way to do other classes in Age of Wushu. join one School then level up and then try another and so on so all you need is to find a way to leave the School and not delete the toon. but not to sure on this since I Haven't paid to try out the beta. so I got only 10 hours to play it in.

Not exactly. You can steal skill books from other schools.

Again, one character per account is fine. It's a design choice and there are clearly communicated reasons for this, and people can judge the game accordingly before investing. However, again, the problem is what's not clearly communicated - namely, losing out on items paid for by players who are still learning the game. A player realizes they made a mistake in character creation - tough luck - they will never get their perk items back if they delete and reroll - even after a few minutes. The issue is THIS policy, not the one character per account policy.

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Originally posted by Roxtarr

I love the game, but greedy policies that take advantage of new players are wrong. New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.

You know, and maybe its because I am playing while the christmas event is going on as well, I never really thought the delux items were THAT good. A horse (I already have two of those from playing the game and from christmas boxes) and a few items here and there. The free gold is nice but other than that the main benifits, to me, are the perks you do keep (unlimited time, offline cultivation).

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Originally posted by GrayKodiak

Originally posted by Roxtarr

I love the game, but greedy policies that take advantage of new players are wrong. New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.

You know, and maybe its because I am playing while the christmas event is going on as well, I never really thought the delux items were THAT good. A horse (I already have two of those from playing the game and from christmas boxes) and a few items here and there. The free gold is nice but other than that the main benifits, to me, are the perks you do keep (unlimited time, offline cultivation).

I agree the perks are nothing to get really too excited about, but...

It's just another example of a gaming company who doesn't have it's customers interests in mind when they make stupid decisions like this.

If you create a character, decide 4 days from now you picked the wrong school, and you delete your character you:

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I don't think they should have altered the elite package after many have already purchased one. That's shitty.

I do like the one player per account and their reasoning for limiting it to one. I also like that you can only advance skills to a certain point each day.I like my hunting skill (and probably all..I know fishing is limited per day too) only goes up about 50 pts a day...or something. It forces me to go on to other things instead of grinding up one skill all day.lol.

If this were a true monthly sub...i'd be pissed that my skills were limited per day. Since its f2p I could care less and it probably helps limit people power-skilling to max .

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They are making some serious customer service mistakes out of the gate. They should make the rewards account wide and not character specific. I have a feeling the backlash will cause them to rethink this stance. They already altered their elite package rewards due to backlash. So far I love this game though and barring some real boneheaded moves I will be playing it for a long time to come.

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Originally posted by parrotpholkThey are making some serious customer service mistakes out of the gate. They should make the rewards account wide and not character specific. I have a feeling the backlash will cause them to rethink this stance. They already altered their elite package rewards due to backlash. So far I love this game though and barring some real boneheaded moves I will be playing it for a long time to come.

If there was some way to transfer rewards or to show proof. A 3 time thing or something. I agree the lose benifits is harsh maybe even over the top.. I like the idea of one char per account though.