About 50% of our calls are paid for by cards and the techs run them while at the customers home. This way we help prevent fraud since we never capture or write down a customers card number, and all transactions are secure.

Hmmmm... I'll be glad when we get some more cell towers in our area then. I use a droid phone and tether my laptop when I am in range, and for CC I call the office and read the CC info to be punched into our machine. Think I'll be checking a few of these out. What is 'cloud' computing?

I have a Blackberry and have 60 manuals on it, by downloading it to my computer and send it to my phone by Blackberry desktop. I can not look up parts as my parts distributor uses Microsoft Internet Explorer. I can look up part prices and availability if I have a part number. I use it for simple fault codes and such, other than that I use my laptop.

Brian, do you ever run into customers that don't have a email address to send the invoice to? What are you doing in them caes?

I have been using quick books on a windows pc, it's the only thing I use a windows pc for anymore. Im going to try quick books online as I can upload my current QB data base and start using it from my mac. There is also a free iPad app for it.

Still wondering if I can really get by without printing a invoice 100% of the time.