"That says to me they wanted a viral moment at any expense."

Mariah Carey's team is sharing her side of the story days after the now infamous New Year's Eve show went down.

For those who haven't been following the dramatic end to 2016, here's what happened: Mariah appeared on stage as the final performer of Dick Clark's New Year's Rockin' Eve celebration, but seemingly due to technical difficulties, the singer removed her earpiece and stood around the stage, not really singing, before eventually walking off. In the days since, Mariah has been accused of lip-syncing and skipping sound check, while her camp has accused Dick Clark Productions of purposefully setting her up to fail.

Now, Mariah's manager Stella Bulochnikov, who features prominently in the singer's E! reality show Mariah's World, has shared a detailed play-by-play of what went down that fateful night. According to Stella, Mariah did attend rehearsal, at which time her sound was coming in "choppy," and though she was assured it would work by the time she went on stage, it was still malfunctioning when she did an interview with Ryan Seacrest minutes before she was expected to perform.

"So, right when it goes live, she can’t hear anything," Stella told Entertainment Weekly. "The ears are dead. They’re dead. So she pulls them out of the ear because if the artist keeps them in their ears then all she hears is silence. Once she pulled them off her ear she was hoping to hear her music, but because of the circumstances — there’s noise from Times Square and the music is reverberating from the buildings — all she hears is chaos. She can’t hear her music. It’s a madhouse. At the point, there’s no way to recover."

Stella defended Mariah against critics who called her out for lip syncing, saying that many artists sing to tracks when they perform live in very loud venues.

Following the performance, Stella said that she was asked by producers why Mariah couldn't just "wing it," and when she requested the West Coast feed be cut, they refused. She also questioned why the show didn't cut to commercial when it was clear Mariah was having problems on stage.

"That says to me they wanted a viral moment at any expense." Stella said. "And that’s not a company with integrity for 50-something years. That’s not who Dick Clark was. He loved artists."

Dick Clark Productions denied any deliberate tampering with Mariah's performance in a statement: "To suggest that dcp, as producer of music shows including the American Music Awards, Billboard Music Awards, New Year’s Rockin’ Eve and Academy of Country Music Awards, would ever intentionally compromise the success of any artist is defamatory, outrageous and frankly absurd...We want to be clear that we have the utmost respect for Ms. Carey as an artist and acknowledge her tremendous accomplishments in the industry."