Information via SMS

With our SMS services you are always up to date

Lufthansa’s SMS services deliver important information to you about your current flight – to whichever location you are in at the time. Just provide your mobile phone number in your Miles & More profile or in your booking:

Type of information

Information channel

When?

Requirements

Gate change

SMS E-mail*

From 2 hours before departure

Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Seat change because of a change of aircraft

SMS E-mail*

Immediately

Mobile phone number in your Miles & More profile

Delay > 30 min.

SMS E-mail*

Immediately

Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Cancellation

SMS E-mail*

Immediately

Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Allocation to alternative flight in case of flight disruptions

SMS

Immediately

Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Sending out a new mobile boarding pass after allocation is made

E-mail SMS

Immediately

Mobile boarding pass already requested for the original flight

* E-mailed if there is no mobile phone number available but an e-mail address exists

Departure and arrival times via SMS

You can also request arrival and departure information via SMS. Simply send an SMS to the number +49 - 177 - 178 0747 and in the text specify D (for the departure time) and A (for the arrival time) as well as the flight number, e.g. D400.