Telemarketing

The FTC’s Telemarketing Sales Rule helps protect consumers from fraudulent telemarketing calls and gives them certain protections under the National Do Not Call Registry. Companies also need to be familiar with rules banning most forms of robocalling. If you or someone working on your behalf is telemarketing products or services, know the dos and don’ts before you plan your strategy.

Guidance

Do you sell products by mail, by phone, or online? This publication discusses what the FTC's Mail Order Rule covers, offers how-to compliance advice, answers common questions, explains where to go for more information – and includes a copy of the Rule.

Businesses that operate – or provide billing for – pay-per-call services must follow the provisions of the 900-Number Rule. Find out more about the legal requirements for advertising, billing, and collections.

This article is part of the FTC’s efforts to help small business owners avoid scams. It explains common scams that target small businesses and non-profit organizations, describes scammers’ tactics, and provides steps people can take to protect their company from scams. Copies can be ordered for free at ftc.gov/bulkorder.