listening

Eric Sink on Windows XP and Listening to Customers: “My overall posture toward Microsoft is still friendly. I still use Windows every day…I’ve used Vista, and while I didn’t find it to be a compelling “must-have” upgrade, I rather liked it. But none of this means that I’m going to give my blanket agreement to every decision Microsoft makes. In this case, I object to Microsoft’s plan, not because Vista is so awful, but rather, because ignoring customers is so wrong.”