IVR for Customer Satisfaction

Interactive voice response (IVR) customer satisfaction surveys allow you to learn quickly and accurately how your customers feel about your products or services. The Logit Group brings 20+ years of experience to our IVR customer satisfaction projects and we make sure our service is tailored precisely to your specific needs.

Our IVR process is designed to provide you with superior customer satisfaction data:

Deploy best practices in IVR survey design

Provide targeted landline and cell phone sample

Devise strategies to optimize response rates

Full service solution including voice overs and optional hot transfering

We’re always refining our technologies and processes to keep pace with the changing IVR landscape. Gain invaluable insights into how your company is perceived and performing, directly from your most important resource: your customers.