Ignorant ! never called me back after I jumped through hoops for him (Branch manager) and I lost out on a property, no courtesy call or anything, avoid viewing any of their properties.... read full review

Comment on agent fees

Services: Sales (Prospective customer)
Sold price: £55000 Would you recommend?: No
Postcode: BL3

Sales (Prospective customer)
Sold price: £55000 Postcode: BL3

1people found this helpful

Very poor customer service, No point dealing specifically with this branch, they treat you like shit, even managers also doesn't know how to even talk to customers he was actually very rude to be honest, they don't turn up to their appointments and when you rebook last week they ring you back on the day of appointment where you arrange everything for yourselves and asking to either cancel it or book another one. And if you start arguing on that look i took my day off from work i am not going to ... read full review

Renting:
The fees are extortionate - the holding fee goes straight into the pockets of the agency and not towards your deposit by the way!
I've paid closed to £400 in fees for them to get contract information wrong and give me a list the length of my arm of things to chase up on my own; such as getting tv and telephone lines fitted, finding out my door number from the council, getting bins, parking and even the electricity meters updated on the national grid.
While the staff have been... read full review

Comment on agent fees

Extortionate for the little service they provide. I can only hope the Landlord is also paying out the ear too so I'm not the only gullible on in this situation.

We have been with these agents for the past 5 years. We have been constantly let down by them they are clearly only interested in helping the landlords. Recently our deposit of 12000 pounds has not been refunded because the landlord has claimed he has had to do so much to the property since we left.
This is ridiculous the property looked better on us leaving than when we moved in. Clearly they are not interested in anything we have said and 3 months down the line we still have no money and once ... read full review