1. Where is the oil plug located on my
jack?Please see the diagrams for a typical
service jack and a typical bottle jack.

2. How do I bleed the air from my
jack?With the ram fully retracted, locate and
remove the oil plug. Open the release valve and pump the handle six to eight
times; this will release any pressurized air that may be trapped in the system.

3. What is the proper oil level for my
jack?For service jacks the correct oil level
is 3/16” above the inner cylinder. For bottle jacks the correct oil level is
just below the oil filler hole with the jack sitting upright. Make sure the ram
is fully retracted before checking the oil level.

4. What kind of oil should I
use?Only use a good grade of hydraulic jack
oil. This oil is available at auto parts stores and most retail stores with an
automotive department.

5. If my jack is under warranty and I am
having trouble with it, what should I do?Warranty procedures vary by product line. Most retail store
items are under warranty by exchange at the place of purchase. Most professional
lifting equipment is under warranty by sending parts or doing repairs. Please do
not ship warranty items to us without prior approval. If you have questions
about warranty procedures please refer to your owner’s manual or contact us.

6. Are parts available to fix my
jack?For retail store items we usually only
stock handles and oil plugs. For professional lifting equipment lines we have a
large selection of parts available, including repair kits. Service centers are
only available for the professional equipment.