Question:Is there a minimum
order?Answer: Our minimum order is
$20.00. This is the absolute minimum sale required to process an order. We tell
you that we have a minimum. Some companies ask how many first and adjust
your price to hit their minimum.

Question:What are your payment
terms?Answer: Being an internet
company, our standard payment terms are Credit Card. You can only order by
Credit Card when using our shopping cart. For companies that have large
requirements, open account may be available. Please
inquire.

Question:Can I get a discount for
Quantity?Answer: Yes, depending on
the product and quantity. Every requirement is different. Call us toll free at
800 - 501 - 3808 with your requirements. We do not have a standard
discount schedule.

Question:I ordered the wrong product, can I
return it?Answer: Certainly,
however there may be a restocking charge. You are responsible for the return
shipping and MUST contact us for an RGA number along with the address to return
the products. Not all orders are returned to Las Vegas. Our Restocking fee
policy is very simple. If you made the ordering mistake, you may be
charged a 15% Restocking fee. If the error was on our part, we wave the
fee.

Question:Why do you charge a restocking
fee?Answer: What some customers
don't understand is that most of our products are made to order. The
casters are assembled on an order by order basis. They are not sitting on a
shelf in the warehouse assembled. When products are returned, they must be
un-assembled and the parts returned to inventory. There is a cost
involved for that labor.

Question:Do I have to order over the internet
or can I phone in my order?Answer:
You can phone in your order although our phone lines are very busy most of the
day. If you know what you want, it is easier to order over the internet. Of
course, if you have questions, you should call us before you place your order.
Call us on our toll free number 800 - 501 - 3808.

Question:What's the PRICE?Answer: If you
click on the Part Number of the product that you are interested in, you will be
taken to a page which will show you a photo of the product, available options
if any and the PRICE. Part Numbers are generally found in the "specification
tables" towards the bottom of the page in the "BLUE" columns below the moving
"BLUE ARROWS" or on the lower part of the product description on some pages in
our "Other Products" section.

Question:How soon do you ship?Answer: Unless otherwise stated, all products on
our website are normally in stock. Products that are in stock are usually
shipped within 48 hours. If you have requested expedited shipping, other than
UPS Ground, we will make an attempt to process your order ASAP. When ordering,
bear in mind that we do not ship on weekends and that with UPS, the day shipped
is not included in the service. Also, most of our warehouses are on the East
Coast so, orders placed after 3 PM Eastern Time will not be shipped until the
following day. For our "Full Order Processing and Shipping Policy"
Click Here..

Question:Where do you
ship from?Answer: We have
warehouses in Pennsylvania, Georgia, Illinois and Texas. We try to ship from
the closest warehouse that has your product in stock. Not all warehouses stock
the same products.

Question:I need to return a product. Where do
I send it?Answer: If you need to
return a product, you MUST request an RGA
Number. Along with your RGA Number, we will give you shipping instructions as
to WHERE to RETURN the products.
NOT ALL PRODUCTS ARE RETURNED TO LAS VEGAS
!!!!!

Question:How do you charge for
shipping?Answer: Shipping is
calculated using the total weight of your order. We connect to the UPS
computers from our shopping cart to get the current actual shipping charges to
your location. UPS will only calculate weights up to 125 lbs. If your order is
more than 125 lbs., you will see "No Shipping Options" on the shipping page of
the shopping cart. Continue to place your order and we will charge you card
separately for the shipping. For our "Full Order Processing and Shipping
Policy" Click Here..

Question:Do you ship out of the
country?Answer: We ship to the
Continental United States, Alaska & Hawaii from the Website. We have, on
occasion, shipped to other areas. Call us at 702 - 396 - 1510 to see if
we can ship to your location.

Question:How can I find my UPS Tracking
Number?Answer: You can track your
order from our website. Click on "Order Tracking" at the top of any page and
follow the instructions. If you have problems tracking your order on the
website, email us or call us toll free at 800 - 501 - 3808. We do not
automatically send out tracking numbers.

Question:What type of
wheel do I use for carpet?Answer:
Caster rule of thumb: use a hard wheel on carpet and a soft wheel on hard floor
surfaces. Wheels like Polyurethane, Polyolefin or Nylon will work well on
carpet.

Question:What type of wheel do I use for
hardwood floors?Answer: Caster rule
of thumb: use a hard wheel on carpet and a soft wheel on hard floor surfaces.
Wheels like Polyurethane or Rubber will work best on hardwood floors. Rubber is
the best, however, if you must also roll over carpet, then we recommend
polyurethane which is compatible with both.

Question:What size wheel
do I need?Answer: Caster rule of
thumb: The larger the wheel diameter, the easier it rolls. Choose the largest
wheel diameter for your application. If size doesn't matter, choose a large
wheel.

Question:I'm putting the casters on a storage
unit. What type of wheel do I need?Answer: Caster Wheels that are left in the same
place for long periods of time with heavy weights may develope a flat spot
depending on the wheel material. The harder the wheel material the less likely
it is to go flat. Very hard wheels like Phenolic or Steel are recommended for
heavy storage applications. When designing your application, choose a caster
where the entire weight of the application can be supported by one caster. By
doing this, each caster is only "working" at 25% of it's capacity and flat
spots due to storage will most likely be avoided.

Question:I need casters
for my workbench. What do you suggest?Answer: Our
Total
Locking Casters are excellent for this application. They lock both the
swivel and the wheel. We also recommend these casters for woodworking tools
such as table saws, radial arm saws, drill presses, etc.

Question:Is "Capacity" for one caster or four
casters?Answer: Our "Capacity"
specifications are for a single caster or wheel. If you are using 4 casters,
the total capacity would be 4 times our stated capacity. Example: A chair
caster with a maximum capacity of 80 lbs would have a maximum capacity of 400
lbs if 5 were used on a chair.

Photos & graphics are for
informational purposes only. Actual product may vary slightly from those shown.
Wheel colors may vary
unless specified. If wheel color is important, please contact us for current
inventory.