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- Very professional staff : very helpful
- Nuba restaurant : very good & good advice about the wine
- Breakfast : just perfect !
- room : very big and so comfortable (we took the less expensive, it was more than enough)
It's very...More

Thank constance d

Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 2 March 2017

Dear constance d,
Thank you for your five-star review. We are elated to hear you enjoyed each aspect of your visit to Cape Town, from our dining options to our exceptional staff. It is wonderful to know you felt your money was well spent. It...More

There is no denying that this is one, if not the most, exclusive places to stay in Cape Town and i have stayed there for the past 4 years, however, this place has changed and not for the better. I travel to Cape Town on...More

Thank Jessica M

Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 2 March 2017

Dear Jessica M,
We are grateful for your honest review and your continued loyalty to our hotel. However, it concerns me to read about the experience you had during your visit this year. While I am pleased you were properly refunded, I regret the time...More

We stayed there for 4 nights, the check in was absolutely smooth and everything went as it should have.
Rooms are pretty neat and clean, as of today it is pretty much there but nothing extraordinary either.
The staff is really unprofessional and good at...More

2 Thank AnkkitV

Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 27 February 2017

Dear AnkkitV
Thank you for taking the time to detail your experience with us. I am sorry for the issues that you faced regarding the late checkout. Clearly there was a miscommunication somewhere along the way. We will do our utmost to ensure that this...More

The most beautiful resort I have ever been to with the most exceptionally excellent service!! Out of this world experience!
It is a holiday of a lifetime ! A must see ! With the most Devine foods, pools and easy access to the best places...More

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Thank chloe c

Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 27 February 2017

Dear Chloe c
Thank you for your kind review and five-star rating. We are thrilled that you had the holiday of a lifetime at One&Only Cape Town. We hope to welcome you back again soon.
Kind regards,
Richard Lyon, General Manager

We stayed here for four days and had a wonderful experience. The staff couldn't do enough for us while we were here. We stayed on the island for the proximity to the pool rather than a view. We had a beautiful suite with a bedroom...More

Thank CMcG29

Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 27 February 2017

Dear CMcG29
Thank you for your review of One&Only Cape Town. It is fantastic to read about your wonderful stay with us. One&Only Cape Town colleagues always give of their best, so it’s wonderful to read that you were impressed by this. We apologise if...More

Yes, breakfast was included in the rate. There is an extensive buffet, I especially loved the oysters and champagne to start the experience. There is also a separate menu which lists items such as Eggs Benedict, which was... More

Yes, breakfast was included in the rate. There is an extensive buffet, I especially loved the oysters and champagne to start the experience. There is also a separate menu which lists items such as Eggs Benedict, which was divine. Overall, a 5 star breakfast in keeping with the whole experience. The staff are attentive and helpful, plates are cleared quickly and beverages topped up as required. You will not be disappointed.

From memory standard check in is at 2pm. But depending on your travel schedule and the room you've booked, they are always more than happy to check you in earlier. Check out is a more relaxed affair in the lovely way South... More

From memory standard check in is at 2pm. But depending on your travel schedule and the room you've booked, they are always more than happy to check you in earlier. Check out is a more relaxed affair in the lovely way South Africa does, but the official time is 11.
And no , you don't need to pre-book the Cabana (unless they've changed it recently).
As long as you don't go at the height of winter, you'll love it!