4 1. Introduction The Asprela quarter is located at the Northern end of Porto. Most of the traffic coming from the north of the country enters the city via this area, and usually people use their own vehicle or interurban buses to get to the city centre. The actual offer in terms of urban public transport is very good in this area. There is the metro and the public bus company STCP which offers several connections to various points of the city. However, what is missing is a location offering all these means of transportation from the same location which would improve access for the users and which would promote the modal shift. Taking into account this situation, one of the objectives of CIVITAS-ELAN measure OPO entitled Participatory planning for new intermodal interchange was to conduct a study upon which an available area for the implementation of this intermodal interchange could be chosen, upon which the conceptual design could be elaborated and which provided the basis to launch the public tender for the infrastructure construction. As the title of this measure indicates one of the crucial features of the measure is the direct involvement of citizens in the planning phase. Therefore, citizens were given the opportunity to voice their opinion about the proposed interchange and to take an active role on the decision-making process. For this reason a face-to-face survey was conducted with the citizens of the Asprela area in March and April 2011 (406 questionnaires/ forms and 385 validated). FEUP was responsible to define and reach a representative sample and the way to conduct the survey including a meeting with interviewers in order to prepare them explain the forms and the general objectives (see annex I). All data was also processed by FEUP. CMP set up the operation with 15 people. Previously (between 11 and 30 March 2011) a letter was distributed to inform residents in the Asprela area that a survey was about to be conducted (see annex II) The variables to get were i) Number of trips; ii) Origin/ destination of the trip; iii) Start/ ending hour of the trip; iv) Purpose of the trips; v) Modes used on the trips; vi) Places to commute mode; FEUP/CMP February / 29

5 vii) viii) ix) Trip direction (one way or return); Opinion about interchanges; Kind of interviewee (address, age, gender, level of qualifications, car ownership) 2. Survey features The target population in Asprela area is estimated about inhabitants. Fig. 1 Study area The survey was based in a representative sample. As the population is smaller than individuals the sample was reached according the following expression (C A O Flaherty. 1997) Where, size of the sample; Level of acceptance % of phenomenon occurs; Population; Maximum error allowed { thus, Level of trust 95% unfavourable situation Individuals FEUP/CMP February / 29

6 At the end 385 forms were left, enough for sufficient sample representativeness. Fig. 2 shows the three zones chosen randomly using the Microsoft Office Excel random tool, defining small areas and limits referenced with coordinates. Fig. 2 Zones to inquire The automatically results generated by computer can be observed in Fig. 3. FEUP/CMP February / 29

7 Fig. 3 Building and houses location to inquire Table 1 shows for each zone the limits, area and number of forms to be done. Table 1 Zone s features Zona Limits Area (m 2 ) % N o. Forms 1 x E [ ; ] y E [ ; ] , x E [ ; ] y E [ ; ] , x E [ ; ] se x < , x E [ ; ] se x , x E [ ; ] ,4 190 After this step, inside each zone FEUP selected an amount of buildings/ houses as can be seen in annex III. Also the way to approach any home was predicted and a method to select and ring the bell. Finally, the operation lasted about two months and all forms were filled in by CMP employees asking questions directly to residents. FEUP/CMP February / 29

8 3. Results The following results arising directly from the survey are presented and labelled by in dark blue colour. Among these results FEUP joined other information (here presented by light blue colour) collected in April and May of 2009 also labelled as worker/ student. This information was gathered via web at the major faculties and as well as in person in the Hospital de S. João and the Oncology Hospital. Thus, the main scope of the survey was to have a representative sample to know the picture of the inhabitants of the Asprela area, the profile in terms of mobility and also their opinion about the transport infrastructure and whether they use it or not. The results from two differences sources may allow CMP to have a more integrated vision in terms of who lives in the Asprela area and who works/ studies (mainly outside the Asprela area). a) General view i) Age W orker/student 4 35% 25% 15% 4 35% 25% 15% 5% 5% > > 65 FEUP/CMP February / 29

15 c) Opinion about interchange x) Knowledge about studies for a construction of an intermodal interchange in Asprela No 83,4% Yes 16,6% xi) Means of information about the study 4 35% 25% 15% 5% family/friend work transport company internet media flyer other FEUP/CMP February / 29

18 xvi) Recommendations to be included in interchange (non-users) do not know 22,2% wi reless telephone services shop/food 0,3% 0,3% 7,4% 20, WC 15,4% parling (car/bike) tickets sales good layout accessibility for all comfort 2,8% 1,2% 0,6% 5,5% 6,8% cleanliness 4, security 0,3% l ocalizati on 0,3% i nformati on 9,2% PT supply 3,7% 5% 15% 25% As a follow-up activity questionnaires were conducted which included two questions (only for inhabitants) distinguishing those who use infrastructures or not. Via the survey recommendations for improving the interchanges (those who usually use them) and also recommendations on what to include at the interchange (those who usually don t use interchanges, i.e. non-users) were collected. In further studies (works project) this information will be considered, for example in the business plan work. As graphs xv) and xvi) above indicate commuters are more concerned than non-users. The principal issue mentioned by commuters is security. In spite of the lack of data about crime this is a major question to be considered as this is the perception commuters are having. This may be related to the low presence of the police or to the general absence of guidance at the actual interchange. After the analyses of the results and taking into account that this infrastructure has to meet the needs of the users, it was decided to include in the conceptual design some of the suggestions that were brought forward by the citizens, namely concerning the inclusion of some kind of services and maintenance of other existing services such as the Mobility Shop. FEUP/CMP February / 29

19 ANNEX I SURVEY FEUP/CMP February / 29

20 Mobility Survey to Local Population in 2011 General data of the Interviewee Address: Age: Gender: Male Female Occupation: Unemployed Dependent worker (*) Independent worker (*) Student Housekeeper Sick leave Retired Job (*) : Education level: Without schooling Primary school High School Graduate Postgraduate Do you have a car? Yes No Mean of transport 1. On foot 2. Bicycle 3. Moto 4. Car 5. Bus 6. Metro 7. Train 8. Taxi Trip reason 1. School/Faculty 2. Work 3. Services (hospital, bank) 4. Leisure 5. Other Trip Local Number Origin Destination Trip Local Number Origin Destination Trip Local Number Origin Destination Reason Reason Reason Hour (24h) Departure Arrival [h] [min] [h] [min] Hour (24h) Departure Arrival [h] [min] [h] [min] Hour (24h) Departure Arrival [h] [min] [h] [min] Go & Back Hour (24h) Go & Back From From From From From From From From From From From From Split the trip in case of transhipment to to to to Split the trip in case of transhipment to to to to Split the trip in case of transhipment to to to to Mean of transport Mean of transport Mean of transport

21 Interface 1) Did you know that studies are underway to build a transport interchange in the area of Asprela? Yes No (question 3) 2) How did you become aware of this project? 3) You normally use these infrastructures of transport or do you do some transhipment? Yes No (question 7) 4) Are you satisfied with the operation of the interface or when you performing transfers? Completely satisfied Satisfied Indifferent Unsatisfied Very unsatisfied 5) Please, indicate your level of satisfaction in the following points: (1) Completely satisfied (2) Satisfied (3) Indifferent (4) Unsatisfied (5) Very unsatisfied a) Punctuality of time charged in the interface. (1)(2)(3)(4)(5) b) Timeout in the connection between transhipment services. (1)(2)(3)(4)(5) c) Provision of car parking. (1)(2)(3)(4)(5) d) Provision of bicycle parking. (1)(2)(3)(4)(5) e) Cleaning. (1)(2)(3)(4)(5) f) Security. (1)(2)(3)(4)(5) g)provision of services (shops, post, etc.) (1)(2)(3)(4)(5) 6) What do you recommend to improve the infrastructure of the interface? (End) 7) In your opinion, what should include the interface? Interviewer name: Date: / / FEUP/CMP February / 29

22 ANNEX II LETTER DELIVERED BEFORE THE SURVEY

23 We would like to appeal to your cooperation to fill in a survey about the mobility of inhabitants in the Asprela area, in the city of Porto, which will be held during the months of April and May 2011, under the European CIVITAS project. The CIVITAS Initiative (www.civitas.eu) launched by the European Commission in 2000, supports European cities to introduce and test innovative and ambitious measures to improve urban transport. In this context, the city of Porto plays a role of "learning city" in the consortium CIVITAS Plus, with the name "Civitas-Elan: Mobilizing Citizens for Vital Cities. The other European cities are: Ljubljana, Zagreb, Ghent and Brno. These cities have the following objectives: Promotion and implementation measures for sustainable and clean urban transport; Implementation of integrated measures of urban transport; Creating and supporting cooperation between cities and the dissemination of results within the local area, national and European level. Through this survey we would like to know how the inhabitants of this area are moving and what is them opinion about the infrastructure of the transport that they use. The survey will be conducted in 376 homes randomly selected; anyone at home aged over 15 years, residing in the Asprela area can be inquired. The interview will be done at home directly by CMP employees duly identified. The operation will be only in the end of the afternoon, between 18:00h and 20:00h, during April and May The form includes a general view about the person who answers the questions and a slight picture describing the ordinary mobility and the opinion about interchanges. It lasts only about 10 minutes. Your collaboration it s important to the success of the Project, so we shall kindly count on you. Thank You. FEUP/CMP February / 29

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