Welcome to ooma! There are many of us who can attest to ooma's customer service technicians being some of the best anywhere. Now that they have added additional techs, you may not get to the highest level tech until the person who answers has determined that the solution is beyond their expertise, but the call wait time is down to a minute or two from 20 or 30 in the past and these folks will work with you until your problem is solved. In my experience, this is a rare level of dedication to the customer.

Spread the good word about ooma to your friends, family, and coworkers! And don't be a stranger to the forum. It's a fun place with lots of folks who love to help.

Just had to add my comments. I had to call about my outbound caller-ID not working right for me. I called and they answered immediately after I pressed 3 for "All other tech support calls" in the call tree. Then, they were VERY pleasant and helpful on the phone. Go, OOMA, Go!