Give feedback

Raise a concern

Many people do find it useful to discuss concerns straight away with the ward or department, or with one of the PALS team. However, you do not need to have previously done this in order to make a formal complaint.

On the ward

You can speak with the ward matron or ward manager in the department. Many problems can be resolved quickly by talking things over. Misunderstandings can easily happen and sometimes just as easily be put right.

With our Patient Advice and Liaison Service

If you do not want to discuss your concerns with the staff or their manager, or you are unhappy with their response, ask to speak to the Patient Advice and Liaison Service (PALS).

PALS provide confidential advice, information and support for patients, relatives and carers.

PALS are available to assist with concerns and liaise with staff on your behalf, ensuring you receive a timely and appropriate response.

Access help to make a complaint

Advocacy services are available to support patients and carers who wish to pursue a complaint about NHS treatment or care. Support can include helping to draft a complaint and attending meetings. Services are free, confidential and independent.

Please contact the service that covers the area in which you live (not the area where you receive treatment).

The Patient Experience Panel meets every two months. It welcomes representatives from patients and their carers and local community groups and provides an opportunity for patients and staff to work together to improve services.
To find out more about the Patient Experience Panel please contact: