Avalara TrustFile

Automatic, ready-to-file

Sync your sales data and we'll tell you where, when and how much to file each filing period.

Integrates with any platform

TrustFile integrates with the most widely used shopping carts, marketplaces, and accounting software to consolidate your all your sales data

Never miss a filing deadline

Set up auto-file and we'll file your returns automatically. Otherwise we'll send filing reminders each month you have returns due.

About Avalara TrustFile

Automated state sales tax filing for Shopify sellers

Prepare and file your sales tax returns in just minutes with Avalara TrustFile. With automated sales tax return preparation and filing, you can check sales tax returns off your to-do list and get back to growing your business.

AUTOMATIC, READY-TO-FILE RETURNS:
Sync your sales data and we'll tell you where, when and how much to file each filing period.

INTEGRATES WITH ANY PLATFORM:
TrustFile integrates with the most widely used shopping carts, marketplaces, and accounting software, and also accepts CSV data files.

NEVER MISS A FILING DEADLINE:
Set up auto-file and we'll file your returns automatically. Otherwise we'll send filing reminders each month you have returns due.

COVERAGE FOR TAX EXEMPT SALES AND MERCHANDISE RETURNS:
TrustFile takes these types of transactions into account when preparing your sales tax returns so you no longer have to file amended returns.

Most recent reviews

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Celebrate Vitamins

Rating

1 of 5 stars

Posted

September 6, 2019

If you have any stores connected to your Shopify (Amazon, ebay, etc.) do not sync with this app. If you have Trustfile syncing with Amazon directly it can determine the the taxes that are remitted directly by Amazon. If those orders come through the Shopify integration Trustfile will treat the orders as shopify orders and record them as tax that is due to the state. This not only doubles your taxes from the duplicate orders recorded, it also does not allow for taxes already remitted via amazon to be accounted for. I have spent weeks on this issue and finally received the only work around by avalara, recommending not using this app to synchronize the transactions.

Here is the final response from Avalara on my ticket:

I researched the issue and unfortunately, you were given misinformation. There's no way to exclude transactions from syncing into TrustFile, because it's a pure sync - all data goes in. AvaTax allows for that but not TrustFile.

The workaround would involve importing your Shopify transactions, less the Amazon transactions, into AvaTax instead of syncing.

Let me know if you have additional questions.

Athena

Vitopia

Rating

1 of 5 stars

Posted

April 20, 2019

This app and the support are beyond terrible. I signed up for the free trial and ran the report for Q1. It only pulled in data for March. I called customer support and after being on hold for a long time they said they are not sure what happened and they would call me back. It has been 3 weeks and I have left multiple emails and messages and nobody responds. They have taken terrible service to a new level.

Total Sports LLC

Rating

3 of 5 stars

Last edited

May 8, 2019

Revised 5/8/2019 I have updated my star rating from 2 to a 3 because I found a representative, Heather Lawrentz, that was extremely helpful and tried her hardest to fix some of our issues for us, one issue they can't fix so this is why I rated it at a 3. If you run all your transactions into shopify from ebay, amazon, etsy and so on for inventory control Trustfile can't tell those transactions are Marketplace Facilitators and it imports all the orders as shopify orders so it doesn't exempt those transactions from your taxes owed to each state. You can add some Marketplaces separately to sync into Trustfile but then you have to delete the duplicated orders or turn off shopify sync and manual add your shopify online orders and some Marketplaces using a CSV file from the way I understand it. Hopefully this is something they can change in the future but I doubt it. I am still not happy with their customer service as a whole but if you get someone like, Heather Lawrentz, you'll get pretty good help, it seems like the luck of the draw at Trustfile for the kind of customer service you receive, but this may improve as they've been around longer.

Old Review
I've been using this app since the beginning of the year and the app is just okay but the service really SUCKS!!!!! If you have any questions or concerns about the tax forms or anything like that don't think it's going to be easy to get a hold of someone. I've sat on hold over the phone twice in the last couple of weeks for over 45 minutes each time only to hang up, I did leave our information for them to call us back one other time and it took over 24 hours to hear from them, today I tried to call back twice and the line was busy both times, guess they have a lot of people on hold, I sat on chat before for over 2 hours with never getting a response, and my problems still haven't been addressed. We do have account manager but all his contact information is incorrect so I decided to email him with our concerns about 3 weeks ago and still haven't heard back from him. Bottom line is don't use this product if you're going to have questions or concerns that need to be addressed immediately or if you don't have general knowledge of tax forms and adjustments.