Presentation has a jagged appearance
in side-by-side layout

Adobe Presenter Video Express uses certain features of the video adapter on your computer to render images in a better quality in side-by-side layout. The presentation appears jagged and the image is not rendered sharply if the video adapter does not meet the minimum requirements for Adobe Presenter Video Express.

However, since the publishing of your video happens on the cloud on Adobe servers, this issue does not occur in the published output. The Adobe servers have the required video adapter to render your video with high quality.

If you still want to see a high-quality video in editing environment, replace your video adapter with a d dedicated AMD (ATI) or nVidia video adapter. Also, update your video adapter drivers to the latest version.

The quality of the Adobe Presenter
video is low

Adobe Presenter Video Express requires a lot of processing power to record the screen and webcam videos simultaneously. The presenter video in particular is a lot more difficult to record. When the processing power is not sufficient, the Presenter video quality will be low. The quality drop can be seen in the drop in the frame rate of the video. Also, the audio and video can go out of synchronization.

Solution:

Close unnecessary applications and free up system resources. If you experience a problem with the quality of your Presenter video, check the following:

Are all unnecessary applications closed?

Do you have sufficient free space on your hard disk? At least 5 GB is needed, but around 15 GB is recommended.

Are you using a good quality webcam? Check out our recommended webcams.

Are your webcam drivers up-to-date?

Are you capturing your video in a well-lit environment? Most webcams perform poorly in bad lighting.

Are you running Adobe Presenter Video Express in Diagnostic Mode? Diagnostic Mode should only be used to report issues to Adobe.

Unknown error: Payment failed

If you encounter payment-related issues, contact the Adobe support team at AdobePresenterVideoCreatorSupport@adobe.com

Powerpoint presentation goes out of slide show during recording

While recording screen with Powerpoint slides in presentation mode, when you resume a recording, the Powerpoint slideshow pauses. You can click the powerpoint presentation again to continue the slideshow.

Some artifacts are visible in recorded screen output

Some popups from your operating system interfere with the screen recording and result in artifacts appearing in the output. To fix this, place the recording interface away from popups, or disable the recording interface in Settings > Preferences (Miscellaneous -> Show overlays during recording). Use Shift + End on Windows or Cmd + Option + X) in Mac OS, to end the recording.

Contacting Adobe Presenter Video Express support team

If you encounter errors while using Adobe Presenter Video Express and would want to contact the support team from the application itself, use the Contact us link.

From the Adobe Presenter Video Express home screen, click @ at the upper-right corner.

The Contact us pop-up screen is displayed. Using this dialog, you can attach log files, your working Project and send to Adobe. You can invoke Contact Us dialog anytime by clicking @ symbolr or question mark icon on upper-right corner of the product followed by clicking Contact Us in the menu.