This site uses cookies to improve your experience on our website. By continuing to use this site, you consent to these cookies being dropped on your device. For more information, please see our Cookies Page.

I WAS MOST IMPRESSED WITH THE EASE OF ORDERING ONLINE AND THE SPEED OF DESPATCH AND DELIVERY. I HAVE ASSEMBLED THE SHELVES THIS MORNING AND CAN NOT COMMEND THE PRODUCT HIGHLY ENOUGH - THANK YOU VERY MUCH.

Some shelf supports supplied in first delivery were damaged and unusable but one sign of good customer service is how the company deals with problems. I spoke to help desk and they immediately arranged next day delivery of replacements which arrived promptly and in perfect condition. Tip: when inserting the wire shelf supports enlarge the downloaded instructions so that you can see exactly how they should be inserted. Not clear from the 14 print out.

I ordered 3 sets of BiG200 shelving and they were delivered promptly. However all 12 uprights had been damaged during transportation. They were on the same pallet as all other components but extended a long way over the side of the pallet so were very vulnerable. There must be a better way of packaging these. On the positive side BigDug replaced them very quickly. When I started assembling the units I realised I should have ordered the connecting kits so I created an order for them only to discover the shipping was £10 for a small £3 item! I did not order them just used nuts and bolts instead. Shipping on small items far too expensive!

I needed some shelving to store some wine and thought this would fit the bill. It did. A bit difficult to assemble because It was going into a space 1550 wide by 600 deep so had to assemble in situ but it went together OK.

Bought very similar shelves 12 yrs ago from Dug and they're still going strong. Needed more so ordered these. Easy to order, fast delivery, easy to build, what more can I say. Good to see that some things don't change.

I've been using the budget range up until buying my first order of Big 200. The budget range is very time consuming in so much as threading the metal tabs through the corresponding slots and also a bit weak due to the fact of having a joint in the middle of the uprights. The Big range uses keyhole slots which is so much quicker. The whole thing when assembled is very strong. Although a bit more expensive, I feel that the savings in time and frustration are worth it.

These shelves are well made, strong and look good, these will last years and are worth the money. I only gave three stars for ease of assembly because I didn't have any help to put them together and I struggled to finally assemble them, if I had help it would have been straightforward.

Overall I have been very impressed with the customer service and the general quality of the goods ordered. My one and only reservation is that assembly is not as easy as suggested by the publicity material. The lugs in the orange bars were far to small to fit into the holes in the blue uprights. As a result and some frustrating attempts to resolve the problem I ended up having to open up each and every lug with a screw driver to ensure that each bar fitted. A rather long process but once the shelves were completed I was very pleased with the end result.

Very pleased with quality and stability. However I think the following comments are relevant. 1. No instructions with the pack, the downloaded instructions are no longer relevant. 2. The new design means that the shelving cannot be assembled with a rubber mallet - a plastic or wooden hammer is needed. Possibly the thickness of the paint prevents the lugs sliding down the slots. The feet should be packed in a bag, and not just thrown onto the pallet. We nearly lost one as the courier took the pallet away.