The Voice of the Customer

Some business owners hate Yelp, and it’s no wonder. The review site’s notoriously narcissistic contributors can rain hellfire onto local business owners in the form of self-indulgent, obnoxious and vindictive reviews. Read More…

Think those one-star reviews of your business on Yelp or your local Patch are spurious? That the guy who hates the presentation of your chef’s shepherd’s pie just doesn’t get it? Or that the complaint about your receptionist’s lousy demeanor was seeded by a devious competitor? Read More…

Despite Google’s oft-mocked resolve to be “not evil,” the company manages to draw lots of resentment. Perhaps it’s unavoidable for an entity so rich and powerful and dominant in online media that it holds total sway over the fortunes of others. Read More…

Local search visibility expert Phil Rozek of LocalVisibilitySystem.com has given an excellent and exhaustive review of Grade.us on his local SEO blog, demonstrating many of the value points we offer to small businesses, marketers and SEOs. Read More…