Solutions

Canna Call Center’s clients benefit from our industry experience and vendor matching services, saving countless hours during the vendor selection process. Industry statistics show that over 60% of call center outsourcing contracts are not renewed; finding a good partner is difficult! We have already done the leg-work of meeting and vetting out hundreds of call centers, to ensure that we can help you find the best partner for your specific needs.

We understand the keys to a successful outsourcing relationship, and can help you throughout the process. Once we help you find the right partner for your campaign, our work is not done. We will follow all necessary steps to help ensure a smooth on-boarding process, and campaign success. You will benefit from our full set of solutions, including:

Call Center and BPO matching services

Campaign review and analysis, including identification of growth opportunities

Script writing / review services

Technology recommendations, including ACD and Dialer options for your campaign

Industry changes, both regulatory and opportunity-creating

Onshore, Nearshore, and Offshore call center relationship structuring

Performance metrics and KPI development

We can help with vendor outsourcing guidance for all of the below outlined services. Once we understand your campaign goals and objectives, budget, and requirements, we will help setup meetings with vendors perfect for your needs.

Inbound

Receive inbound calls from current and prospective customers

Answer questions about product details, company details, or account issues

Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance