Complaints

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to Complaints Manager, Retracare Ltd, Retra House, St. John’s Terrace, 1 Ampthill Street, BedfordMK42 9EY or, by phone on 01234 245900 (option 2).

If your complaint relates to Accidental Damage insurance and you cannotsettle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if we cannot meet our obligations, depending on the type of insurance and circumstances of your claim.

Further information about compensation scheme arrangements is available from the FSCS website www.fscs.org.uk or write to:Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St. Botolph Street, London EC3A7QU.