Terms and Conditions

1 DEFINITIONS AND INTERPRETATION1.1 In this Licence (defined below), the following words have the following meanings:

"ADDITIONAL CHARGES" means Datix's charges from time to time other than the Licence Fee for work undertaken on a time and materials basis together with any expenses reasonably incurred in the performance of such work.

“AGREEMENT” means this Licence, the Quote, the Service Level Agreement and (if the Quote relates also to Hosting Services) the Terms and Conditions (as any of them may be amended in accordance with this Licence and/or the Terms and Conditions).

"ANNUAL CHARGE" means the annual charge set out in the Quote for, firstly, the use of the Licensed Programs and, secondly, if this option is purchased, Customer-Support (as such charge may vary under the terms of this Licence). The allocation of the Annual Charge between the use of the Licensed Programs and the Customer-Support shall be as set out in the Quote, failing which the element relating to Customer-Support shall be £500 per annum.

"BUSINESS DAY" means 9:30 a.m. to 5:00 p.m. on any day which is not a Saturday, Sunday or bank or other public holiday in England and Wales.

"COMMENCEMENT DATE" means such date as Datix shall install the Licensed Programs on the Designated Equipment or make available the Licensed Programs to the Customer, whichever is the sooner.

“CONFIDENTIAL INFORMATION” means the terms of this Licence along with any and all information or materials in any form or medium (whether written, oral, visual or electronic) disclosed directly or indirectly by either party or its employees or representatives to the other in connection with this Licence which is of a confidential or proprietary nature or is received in circumstances in which the receiving party knows or should know that the information is confidential including without limitation any financial and commercial information relating to the business of either party (and, in the case of Datix, any source code, the Licensed Programs, the Operating Instructions, manuals and any other procedures, systems, information or know-how arising out of or in connection with the Licensed Programs).

"CUSTOMER" means the entity to which the Quote is addressed but shall not include any parent, group, affiliated or related undertakings unless otherwise agreed in writing by Datix.

"CUSTOMER-SUPPORT" means such support as the Customer may purchase in connection with the Licensed Programs including: a) Fault rectification in accordance with clause 9 of this Licence and the Service Level Agreement; b) attendance by the Customer at such user groups and meetings that Datix may in its absolute discretion hold from time to time; and c) any other support which Datix and the Customer shall agree in writing.

“DATIX WEBSITE” means www.datix.co.uk (and/or any successor or related site designated by Datix).

"DESIGNATED EQUIPMENT" means a machine which meets or exceeds the Minimum Configuration recommended by Datix upon which the Licensed Programs are to be installed.

“END USER” means any individual or entity that directly or indirectly through another user accesses or uses the Licensed Programs under the Customer’s account.

“EXISTING IPRs” means the IPRs in existence and belonging to a party prior to commencement of this Licence.

"FAULT" means a failure of the Licensed Programs to perform in accordance with the Operating Instructions which is present and is replicated in the copy of the Licensed Programs maintained by Datix for the purpose of supporting the Customer but not any failure to perform which arises due to a failure by the Customer to follow the Operating Instructions.

"FORCE MAJEURE" means any event which is beyond the control of a party or which it would not be reasonable to expect a party to control, including Cyber Attacks affecting Datix’s systems, acts of God, labour disputes or other industrial disturbances, electrical or power outages, failure of suppliers, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

“GDPR” means the General Data Protection Regulation 2016 (Regulation (EU) 2016/679) and any laws that repeal, replace or amend such regulation (including without limitation all applicable laws and regulations relating to the processing of the personal data and privacy in force in the United Kingdom from time to time).

"HOSTING SERVICES" means the hosting and related services which are described as “the Services” in the Terms and Conditions.

“HOSTING PROVIDER” means a Third Party service provider used by Datix (on a subcontracting basis) to provide the Hosting Services.

“INSTALLATION” means installation such that the Licensed Programs can be accessed by the Customer ready for configuration.

"INITIAL CHARGE" means the fee set out in the Quote payable by the Customer on the Commencement Date for the use of the Licensed Programs.

“INTEGRATION SERVICES” means the integration services, as set out in the Quote.

“INTEGRATION SERVICES CHARGES” means the charges for the Integration Services, as set out in the Quote.

"INTELLECTUAL PROPERTY RIGHTS" or “IPRs” means intellectual property rights and industrial property rights of any nature whatsoever including without limitation patents, patent applications, copyright, know-how, technical and commercial information, designs and design rights (whether registered or unregistered), internet domain names, database rights, trade marks, service marks or business names, applications to register any of the aforementioned rights, trade secrets and rights of confidence, in each case in any part of the world and whether or not registered or registerable.

"LICENCE" means these terms and conditions under the heading Datix Software Licence together with the Service Level Agreement, Schedule 3 (Parts A and B) and any other documents expressly incorporated by reference.

"LICENCE FEE" means the Initial Charge and the Annual Charges.

"LICENSED PROGRAMS" means the whole or any part of software programs in object code form identified in the Quote including any New Release or Update or other new software supplied from time to time and also including the Licensed Programs Database Structure.

"LICENSED PROGRAMS DATABASE STRUCTURE" means the whole or part of any database structure or schema or file format used by the Licensed Programs to store or access data input into the Licensed Programs.

"MINIMUM CONFIGURATION" means any minimum configuration advised by Datix to the Customer in the Quote or specified at https://portal.datix.co.uk/hc/... as updated from time to time.

"NEW RELEASE" means any new version of the Licensed Programs issued by Datix which incorporates functionality which, in Datix's sole opinion, materially improves upon, or is additional to, the functionality of the then current version of the Licensed Programs.

"OPERATING INSTRUCTIONS" means the whole or any part of the instructions and procedures contained within the Licensed Programs.

"OTHER CHARGES" means the fees, other than the Annual Charge, identified in the Quote, if any.

"PERMITTED USERS" means either the specified individuals or specified category or group of users identified in the Quote, subject always to Datix’s right to reject an individual, category or group, at Datix’s discretion.

“PRIVACY POLICY” means the privacy policy on the Datix Website, as it may be updated by Datix from time to time.

"PROCESSING", in relation to data, means obtaining, recording or holding that data or carrying out any operation or set of operations on such data.

“PURPOSE” means the purpose, if any, specified in the Quote or the Schedules.

"QUOTE" means any quotation issued by Datix which refers to Datix’s standard licence terms and conditions and which is accepted by the Customer.

"SERVICE LEVEL AGREEMENT" means the service level agreement applicable to Customer-Support set out in Schedule 1, as such agreement may be updated by Datix from time to time.

“SCHEDULE” means a Schedule attached to this Licence.

"SITE" means that part of the Customer's undertaking as described in the Quote in respect of which the Licensed Programs can be used.

"TERMS AND CONDITIONS" means the terms and conditions setting out the rights and obligations of the parties in relation to the hosting services to be provided by Datix to the Customer, as set out in Schedule 2.

“THIRD PARTY” means any person other than Datix and the Customer.

"UPDATE" means a modification or addition by Datix to the then current version of the Licensed Programs which is not a New Release.

“VAT” means value added tax and any other tax of any jurisdiction based on sales of goods or services such as sales taxes and any similar, replacement or additional tax.

“YEAR” means the period of twelve months starting on the Commencement Date and each successive period of twelve months starting on each anniversary of the Commencement Date.

1.2 In this Licence (except where the context otherwise requires):

1.2.1 words in the singular include the plural and vice versa and reference to any gender includes the others;

1.2.2 reference to “a person” includes a natural person, company or unincorporated body (whether or not having separate legal personality);

1.2.3 references to legislation or to law are to that legislation or law as amended, extended, re-enacted or replaced from time to time and include (a) all subordinate legislation made from time to time under it and (b) all legislation superseding legislation that formerly implemented any European Union legislation notwithstanding that such new legislation may no longer implement any European Union legislation;

1.2.4 any words following the terms “including”, “include”, “in particular” or any similar terms shall be construed as illustrative only and shall not limit the sense of the words preceding those terms;

1.2.5 without prejudice to Clause 20.3, a reference to “writing” or “written” does not include email; and

1.2.6 any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

1.3 Headings are for convenience only and shall not affect the interpretation of this Licence.

2 GRANT OF LICENCE2.1 Datix, in consideration of the payment by the Customer of the Licence Fee, hereby grants to the Customer, until the termination of the Agreement in accordance with its terms, a non-exclusive licence for the Permitted Users to use, solely for the Purpose, the Licensed Programs upon the Designated Equipment upon the terms and conditions of this Licence.

2.2 The Customer shall immediately on entering into the Agreement (by accepting the Quote) provide any relevant purchase order to Datix, using the method enabled by acceptance of the Quote or by any other method specified by Datix. The Customer accepts that Datix will not provide the Customer with access to the Licensed Programs until such relevant purchase order is received.

2.3 Notwithstanding the terms of clause 2.1, nothing in this Licence shall entitle the Customer (or Permitted Users) to use the Licensed Programs for the purposes of Processing data for or on behalf of any Third Party. The Customer is however permitted to use the Licensed Programs for the purposes of meeting its statutory or regulatory requirements imposed by governmental or regulatory bodies.

2.4 Datix does not warrant that the use of the Licensed Programs or Third Party content will meet the Customer's data processing requirements or that the Licensed Programs will be uninterrupted or error free.

2.5 The Customer shall permit Datix to inspect and have access to any premises (and to the computer equipment located there) at or on which the Licensed Programs are being kept or used, and have access to any records kept in connection with this Licence, for the purposes of ensuring that the Customer is complying with the terms of this Licence, provided that Datix provides reasonable advance notice to the Customer of such inspections.

2.6 Hosting Services2.6.1 Where Datix is providing Hosting Services to the Customer, Datix shall provide the Hosting Services to the Customer and the Customer shall pay for the Hosting Services in accordance with the Terms and Conditions.

2.6.2 The Terms and Conditions shall apply solely to the Hosting Services.

2.6.3 The provisions set out in this clause 2.6 and in clauses 12, 14, 16, 17, 18, 22 and 30 apply to the Hosting Services as well as to this Licence (as do any other provisions within this Licence specifically identified as applying to the Hosting Services). Apart from those provisions, no other provisions of this Licence shall apply to the Hosting Services.

2.7 Integration Services2.7.1 Where Datix is providing Integration Services to the Customer, those services will be provided with reasonable care and skill.

2.7.2 If the Licensed Programs and the Customer’s system and/or software do not interface with each other, whilst Datix will use its reasonable endeavours to rectify any interfacing issue:a) Datix shall be under no obligation to rectify any interfacing issue where the interfacing issue is, in Datix’s opinion, attributable to the Customer’s system and/or software; and b) the Service Level Agreement shall not apply to any interfacing issue.

3 PROPERTY AND CONFIDENTIALITY IN THE LICENSED PROGRAM MATERIALS3.1 The Customer shall:

3.1.1 keep the Licensed Programs confidential and limit access to the same to those of its employees agents and sub-contractors who either have a need to know or who are engaged in the use of the Licensed Programs;

3.1.2 without prejudice to the foregoing take all such other steps as shall from time to time be necessary to protect the Confidential Information and Intellectual Property Rights of Datix in the Licensed Programs; and

3.1.3 inform all relevant employees agents and subcontractors that the Licensed Programs constitute Confidential Information of Datix and that all Intellectual Property Rights therein are the property of Datix and the Customer shall take all such steps as shall be necessary to ensure compliance by its employees agents and sub-contractors with the provisions of this clause 3.

3.2 The Customer shall not;

3.2.1 assign sub-license transfer sell lease rent charge or otherwise deal in or encumber the Licensed Programs nor use on behalf of or make available the same to any Third Party nor use the same to provide services to any Third Party, except as may be authorised by Datix in writing from time to time (in which case Datix reserves the right to increase the Annual Charge); or

3.2.2 subject to clause 4.6, decompile the whole or any part of the Licensed Programs from object code into source code or permit any software or other program to be written or developed based on or derived from the Licensed Programs or the Operating Instructions.

4 COPYING OF THE LICENSED PROGRAMS4.1 Without limiting any express right that the Customer may have under the Copyright, Designs and Patents Act 1988 to make backup copies of the Licensed Programs, the Customer shall not copy the whole or any part of the Licensed Programs except in accordance with this clause 4.

4.2 The Customer shall be entitled to make one backup copy of the Licensed Programs and one copy of the Operating Instructions. Any such copies shall in all respects be subject to the terms and conditions of this Licence and shall be deemed to form part of the Licensed Programs.

4.3 The Customer shall reproduce on all copies of the Licensed Programs and Operating Instructions Datix's copyright and trade mark notices.

4.4 The Customer shall maintain an up-to-date written record of the copies of the Licensed Programs and Operating Instructions, their location and date on which the copies were made, and upon request forthwith produce such record to Datix.

4.5 The Customer shall not be permitted to make or store more than one copy of the Licensed Programs and Operating Instructions without the prior written permission of Datix.

4.6 Subject to any rights expressly conferred upon the Customer by the Copyright, Designs and Patents Act 1988, the Customer has no right (and shall not permit any Third Party) to copy, adapt, reverse-engineer, decompile, disassemble, modify, adapt or make error corrections to the Licensed Programs. Where the Customer intends to exercise any of its rights under the Copyright, Designs and Patents Act 1988 it shall notify Datix of the same so as to provide Datix the opportunity to supply alternative information which would achieve the same result for the Customer.

5 MODIFICATION AND MERGER5.1 The Customer shall not modify merge or combine the whole or any part of the Licensed Programs with any other software or documentation.

6 NEW RELEASES6.1 Datix may, from time to time notify the Customer that it has issued a New Release, however Datix is under no obligation to offer New Releases. The terms of this Licence shall (unless otherwise expressly agreed) apply to such New Release and references herein to the "Licensed Programs" shall be construed as references to the New Release. Without prejudice to the generality of the foregoing, the New Release may be subject to an Annual Charge which is in excess of the maximum increase permitted in clause 10.3 below. Any such revision to the Annual Charge shall be agreed in advance by the parties.

6.2 Notwithstanding that the Customer is not obliged to take up New Releases, the Customer acknowledges that it would be unreasonable to expect Datix to continue indefinitely its provision of the fault rectification services referred to in clause 9 or any other support or maintenance services in respect of earlier versions of the Licensed Programs.

6.3 Accordingly, where the Customer does not take up a New Release (or any subsequent New Release) within twelve months after the date on which Datix notifies the Customer in accordance with clause 6.1 that it has been issued, Datix may terminate its provision of Fault rectification, support or maintenance services in respect of earlier versions of the Licensed Programs on giving thirty days’ notice in writing.

7 ESCROW7.1 Datix shall, if requested by the Customer and provided the Customer has begun paying Licence Fees to Datix in respect of this Licence, deposit the source code of the Licensed Programs in escrow with a suitable escrow agent chosen by Datix (“Escrow Agent”) on the following terms:

7.1.1 the Customer shall pay all fees required by the Escrow Agent in respect of the escrow arrangements;

7.1.2 Datix shall deposit on an annual basis a copy of the source code for any Update or New Release (if applicable) released in the previous year;

7.1.3 the deposited material will only be released to the Customer in the event that Datix becomes insolvent or Datix declares it is ceasing business; and

7.1.4 the escrow arrangements will only continue while the Customer is complying with the payment and other terms of this Licence and is continuing to pay Licence Fees to Datix in respect of this Licence.

8 INTELLECTUAL PROPERTY RIGHTS INDEMNITY8.1 Datix warrants that its title to and property in the Licensed Programs is free and unencumbered and that it has the right power and authority to license the same upon the terms and conditions of this Licence.

8.2 Subject to the limitations upon its liability in clause 13 below Datix will indemnify and hold harmless the Customer against any damages (including reasonable costs) that may be awarded or agreed to be paid to any Third Party in respect of any claim or action that the normal operation possession or use of software in the Licensed Programs which is Datix’s own proprietary software (that is, excluding any Third Party owned software) by the Customer infringes the IPRs of the said Third Party (an “Intellectual Property Infringement”) provided that the Customer:

8.2.1 gives notice to Datix of any Intellectual Property Infringement forthwith upon becoming aware of the same;

8.2.2 gives Datix the sole conduct of the defence to any claim or action in respect of an Intellectual Property Infringement and does not at any time admit liability or otherwise attempt to settle or compromise the said claim or action except upon the express written instructions of Datix;

8.2.3 acts in accordance with the reasonable instructions of Datix and gives to Datix such assistance as it shall reasonably require in respect of the conduct of the said defence including, without prejudice to the generality of the foregoing, the filing of all pleadings and other court process and the provision of all relevant documents; and

8.2.4 mitigates its losses so far as possible.

8.3 Datix shall have no liability to the Customer in respect of an Intellectual Property Infringement if the same results from any act or omission of the Customer.

8.4 In the event of an Intellectual Property Infringement Datix shall be entitled at its own expense and option either to:

8.4.1 procure the right for the Customer to continue using the affected software as part of the Licensed Programs; or

8.4.2 make such alterations modifications or adjustments to the Licensed Programs that they become non- infringing without incurring a substantial diminution in performance or function; or

8.4.3 terminate this Licence by immediate notice in writing, in which case Datix's sole liability to the Customer (subject to clause 13.8) shall be the refund to the Customer of the Annual Charge applicable to the unexpired portion of the Year to which the Annual Charge then applies (calculated pro rata).

9 FAULT RECTIFICATION9.1 Where the Customer has purchased Customer-Support, Datix shall, with effect from the Commencement Date and for the duration of this Licence, in accordance with the Service Level Agreement, rectify any Faults in the Licensed Programs which prevent the running of the Licensed Programs, upon request by the Customer and upon the submission if requested by Datix of documented Fault reports.

9.2 Rectification of Faults shall comprise all or any of the following:

9.2.1 the diagnosis of Faults in the Licensed Programs and the rectification of such Faults (remotely or by attendance on Site) by the issue of fixes, work arounds or an Update in respect of the Licensed Programs; and

9.2.2 the creation and despatch to the Customer from time to time at Datix's sole discretion of an Update to the Licensed Programs.

9.3 Rectification of Faults under this Licence shall not include the diagnosis or rectification of any Fault or defect resulting from:

9.3.1 the improper use operation or neglect of either the Licensed Programs or the Designated Equipment;

9.3.2 the modification of the Licensed Programs or their merger (in whole or in part) with any other software or the modification of any software on which the Licensed Programs depend;

9.3.3 the use of the Licensed Programs on equipment other than the Designated Equipment;

9.3.4 the failure by the Customer to implement recommendations in respect of or solutions to Faults previously advised by Datix;

9.3.5 any repair adjustment alteration or modification of the Licensed Programs by any person other than Datix without Datix's prior consent;

9.3.6 the operating system of the Designated Equipment or the configuration of any attached devices including but not limited to terminals and printers;

9.3.7 the use of the Designated Equipment for running programs other than the Licensed Programs or the inadequacy of the Designated Equipment for running the Licensed Programs;

9.3.8 any configuration of the Licensed Programs capable of being made or reconfigured by the user;

9.3.9 the Customer's failure to install and use upon the Designated Equipment any fixes of the Licensed Programs (including Updates) within three months of receipt of the same;

9.3.10 the use of the Licensed Programs for a purpose for which they were not designed; or

9.3.11 any breach by the Customer of any of the terms or conditions of this Licence.

9.4 Datix may (at its sole discretion) upon request by the Customer provide support:

9.4.1 notwithstanding that the Fault results from any of the circumstances described in clause 9.3 above; or

9.4.2 related to matters other than Faults in the Licensed Programs.Datix shall in such circumstances be entitled to levy Additional Charges.

9.5.1 provided in circumstances where Datix reasonably considers the Customer's request to have been unnecessary;

9.5.2 related to matters which are explained in the Operating Instructions or in respect of which training is available but not taken up;

9.5.3 rendered more difficult or onerous due to:a) the non-availability, for whatever reason, of any remote diagnostic facility;b) the unsuitability of the Designated Equipment for running the Licensed Programs; or c) the presence on the Designated Equipment of any programs other than the Licensed Programs; or

9.5.4 in relation to incidents caused directly or indirectly by operator error or omission.

9.6 Datix shall not be obliged to provide Fault rectification or any other goods or services connected with the use of the Licensed Programs:

9.6.1 where the Customer is in arrears with payment of the Initial or Annual Charge or any other payment due to Datix or is in breach of any term of this Licence; or

9.6.2 which involves the recovery or rectification of lost or corrupted data.

9.7 Where the Customer has not purchased Customer-Support, clauses 9.1 and 9.6 shall not apply. However, Datix may, at Datix’s sole discretion:

9.7.1 repair or replace Licensed Programs which are defective, or

9.7.2 refund the purchase price of the Licensed Programs which are defective, in either case provided that the defect has been brought to Datix’s attention no more than fourteen days from the Commencement Date (or within such other time limit as Datix may agree).

9.8 The Customer shall in all cases:

9.8.1 communicate to Datix upon the date hereof the identity of the person(s) within its undertaking at the Site who shall act as the nominated contact point(s) and channel of communication in respect of this Licence, and performance of the obligations thereunder during the currency of this Licence. The Customer shall forthwith inform Datix of any change in the identity of any such person(s);

9.8.2 co-operate fully with Datix in diagnosing any Fault;

9.8.3 make available to Datix free of charge all reasonable facilities and services which are required by Datix to enable it to provide all envisaged services in connection with this Licence; and

9.8.4 not request, permit or authorise anyone other than Datix to provide any maintenance services in respect of the Licensed Programs.

10 FEES AND CHARGES10.1 The Charges and any other charge levied by Datix from time to time shall not include VAT which shall be payable in addition by the Customer in the manner and at the rate from time to time prescribed by law.

10.2 The Annual Charge (together with VAT thereon) shall become due annually on the Commencement Date and each anniversary thereof unless otherwise agreed by Datix and may be invoiced in advance by Datix and payable by the Customer within 30 days of the date of Datix’s invoice therefor.

10.3 Datix shall be entitled to increase the Annual Charge:

10.3.1 no more than once in each Year, by an amount which does not exceed the greater of the percentage increase in RPI (as published by the United Kingdom Office for National Statistics from time to time) in the preceding twelve month period or 5% (the first such increase being based on the latest available figure for the percentage increase in RPI at the beginning of the last month before the first anniversary of the Commencement Date); and/or

10.3.2 upon provision of at least thirty days’ written notice in the event of an increase in the costs of labour, materials, fuel, tax, Hosting Provider charges or any other thing outside of Datix’s control which results in the costs of providing the Licensed Programs or any related services identified in the Licence.

10.4 The Customer is not permitted to access data stored by the Licensed Programs via any software or program which does not form part of the Licensed Programs unless Datix has given its prior written permission to the Customer.

10.5 The Customer shall not use the Licensed Programs to process data to an extent or for purposes outside the size, scope, configuration or other circumstances of the Customer as reflected in the Quote (“Extra Use”) unless Datix agrees to such Extra Use and the Customer pays an increased Annual Charge. If Datix reasonably suspects that the Customer is making Extra Use of the Licensed Programs Datix shall notify the Customer of the additional amount payable by the Customer. If the Extra Use continues after 30 days after that notification from Datix then the increased charges shall be deemed to have been accepted by the Customer. If this occurs part way through a Year the Customer shall pay the additional amount within 30 days of the date of Datix’s invoice therefor; and in any event the additional amount shall become part of the increased Annual Charge in respect of future Years.

10.6 The Integration Services Charges shall be paid by the Customer in accordance with the invoicing terms set out in the Quote and shall be payable by the Customer within thirty days of the date of Datix’s invoice.

10.7 Additional Charges shall be invoiced by Datix monthly in arrears and shall be payable by the Customer (together with VAT thereon) within thirty days of the date of an invoice thereof.

10.8 The Customer shall keep records of the number of people who are, from time to time, Permitted Users during the term of this Licence, and the nature of their use of the Licensed Programs, and shall disclose and certify those records on request by Datix. Datix shall have the right, at its sole discretion to revoke permission to use the Licensed Programs in respect of any Permitted User.

10.9 If the Customer permits the use of the Licensed Programs by more Permitted Users than any maximum number set out in the Quote, then, without prejudice to any other rights Datix may have, Datix may levy Additional Charges according to Datix's then current standard charges per additional Permitted User.

10.10 To the extent not covered by the provisions of this clause 10 the Charges, Additional Charges and any other charges levied by Datix shall be invoiced and paid in accordance with Schedule 3 – Parts A and B.

10.11 Datix reserves the right to charge the Customer interest in respect of the late payment of any sum properly payable under this Licence (after as well as before judgement) at the rate of four per cent per annum above the base rate from time to time of Barclays Bank PLC from the date due therefor until payment.

11 CONFIDENTIALITY AND FREEDOM OF INFORMATION11.1 Other than to its responsible employees, sub-contractors and professional advisers who need to have such Confidential Information disclosed to them and except insofar as a party may have a statutory duty to disclose any Confidential Information of the other party or is required by law or a regulatory body to do so, neither party shall divulge or communicate to any Third Party any Confidential Information of the other party but such restriction shall cease to apply to any Confidential Information of a party which may lawfully come into the public domain other than through the act or default of the other party.

11.2 Each party shall be entitled to use the Confidential Information of the other party only in connection with the performance of its obligations under this Licence and not otherwise or for its benefit or the benefit of any Third Party.

11.3 Each of the parties undertakes to the other to take all such steps as shall from time to time be reasonable to ensure compliance with the provisions of this clause 11 by its employees agents and sub-contractors. The Customer shall remain principally liable for any breaches of the obligations in this clause 11 by its employees, agents or sub-contractors.

11.4 Neither party may use the name of the other in any advertising or publicity relating to the Licensed Programs without the prior written consent of the other, save that Datix may use the name of the Customer for promotional purposes in any announcement made within six months of the Commencement Date or in any list of users used by Datix.

11.5 The Customer acknowledges and agrees that, where the Customer receives an information request under the Freedom of Information Act 2000 (“FOIA”) in connection with this Licence, the Customer will immediately notify the same to Datix, and, where the information request refers to Datix’s commercially sensitive information or Confidential Information, the Customer will allow Datix sufficient time to raise an objection to the extent, type and/or nature of disclosure requested, and will work with Datix to agree the form of disclosure.

11.6 Datix is not itself subject to the FOIA but shall assist and cooperate with the Customer to enable it to comply with its disclosure obligations under the FOIA.

11.7 Where Datix receives a request for information under the FOIA which relates to this Licence which does not refer to Datix’s commercially sensitive information or Confidential Information, Datix will not respond to that request (unless directed to do so by the Customer) and will use its best endeavours to transfer the request to the Customer within two Business Days) .

11.8 With the exception of Datix’s commercially sensitive information or Confidential Information, Datix agrees that this Licence and any recorded information held by Datix on the Customer’s behalf for the purposes of this Licence are subject to the obligations and commitments of the Customer under the FOIA.

11.9 Datix agrees that, save in respect of Datix’s commercially sensitive information or Confidential Information, the decision on whether any other exemption to the general obligations of public access to information applies to any request for information received under the FOIA is a decision solely for the Customer.

11.10 Datix acknowledges that the Customer, acting in accordance with the codes of practice issued and revised from time to time under section 45 of FOIA, may disclose information concerning Datix and this Licence, save for Datix’s commercially sensitive information or Confidential Information.

11.11 Datix agrees to assist the Customer in responding to a request for information, by processing information (as defined in FOIA) in accordance with a records management system that complies with all applicable records management recommendations and codes of conduct issued under section 46 of FOIA, using reasonable endeavours to provide copies of all information requested by the Customer which is not exempted within five Business Days of that request and without charge.

11.12 The Customer consents, unless such consent is withdrawn by written notice to Datix, to Datix disclosing for marketing purposes that the Customer is a customer of Datix in respect of the Licensed Programs and agrees that Datix may identify the Customer in its published list of clients.

11.13 Datix may use a mutually agreed upon general description of the nature of the software and services provided to the Customer by Datix in Datix's promotional materials, website, presentations and proposals to other current and prospective clients.

11.14 Datix may use the name of the Customer in its promotional materials and website. The Customer agrees to allow Datix to issue a press release at its discretion regarding the Datix-Customer relationship following execution of the Agreement.

12 STAFF12.1 The Customer shall not, during the period of the Agreement and within one year after the date of its termination, knowingly employ or make any offer of employment or assist any other person to employ or make any offer of employment to any person who is at the time of the offer employed by Datix or has been employed by Datix during the twelve months leading up to the date of termination. This limitation shall not apply to an employee who applies for an advertised position with the Customer which is not brought to the employee’s attention by or on behalf of the Customer. Any breach of this provision shall be a fundamental breach of the Agreement entitling Datix to terminate the Agreement forthwith and the Customer shall indemnify Datix against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) which Datix may suffer as a result of such breach.

13 WARRANTIES AND LIABILITY13.1 The following provisions set out Datix's entire liability (including any liability for the acts and omissions of its employees, agents and sub-contractors) to the Customer (except in respect of the Hosting Services, liability for which is set out in the Terms and Conditions).

13.2 Datix warrants that the Licensed Programs:

13.2.1 have been created, and that the Customer-Support will be provided, using reasonable skill and care; and

13.2.2 will on the Commencement Date operate materially in accordance with the Operating Instructions.

13.3 Datix does not warrant that the use of the Licensed Programs will meet the Customer's data processing requirements or that the operation of the Licensed Programs (including where in machine-readable form the Operating Instructions) will be uninterrupted or error free.

13.4 All warranties, conditions, guarantees, rights and remedies not set out in this Licence whether implied by any applicable statute or otherwise are excluded to the maximum extent permitted by law.

13.5 The Customer acknowledges that:

13.5.1 it will comply with all laws, rules and regulations (including any rules, codes of conduct or regulations which apply to the Customer’s particular business or industry);

13.5.2 the Licensed Programs have not been prepared to meet the Customer’s individual requirements;

13.5.3 it is the Customer’s responsibility to ensure that the Licensed Programs are fit for the Customer’s purposes and will perform adequately with any other software or program which the Customer uses;

13.5.4 it is solely responsible for the content of any reports which are generated by the Licensed Programs and that it is the Customer’s responsibility to ensure that reports generated are adequate for the Customer’s needs and purposes; and

13.5.5 any data which is inputted by the Customer into any database operated by the Licensed Programs shall be in accordance with any instructions given by Datix, and shall be inputted accurately and properly.

13.6 In the event of a breach by Datix of the warranties in clause 13.2 then, without prejudice to the remainder of this clause 13, and provided that the Customer has complied in all respects with the terms of this Licence, Datix shall (at Datix’s option):

13.6.1 repair the Licensed Programs; or

13.6.2 renew the provision of the Customer-Support; or

13.6.3 replace the Licensed Programs; or

13.6.4 refund the purchase price of the defective Licensed Programs, in which event this Licence shall automatically terminate;provided that in any such case the Customer notifies Datix of the breach within fourteen days after the Commencement Date (or the date of the defective Customer-Support, as relevant).

13.7 Subject to clause 13.8, clause 13.6 sets out the Customer’s sole remedy for a breach of the warranties in clause 13.2.

13.8.1 death or personal injury caused by the negligence of Datix or its officers, employees, contractors or agents;

13.8.2 fraud or fraudulent misrepresentation; or

13.8.3 any other liability which may not be excluded by law.

13.9 Subject to clause 13.8, Datix’s liability for damage to or loss of physical property shall not exceed £30,000 (thirty thousand pounds) in respect of any one event or series of connected events giving rise to a claim for any such damage or loss.

13.10 Subject to clause 13.8 and without prejudice to clauses 13.9 and 13.11, Datix's liability arising in connection with all claims arising under or pursuant to this Licence during any complete twelve month period commencing on the date of this Licence, or any anniversary thereof, however arising whether in contract, tort (including negligence) or otherwise shall not in any such period exceed an amount equal to 125% of the then current Annual Charge.

13.11 Subject to clause 13.8, Datix shall not be liable under or in relation to this Licence (whether such liability arises due to negligence, breach of contract, misrepresentation or otherwise) for any:

13.11.1 indirect, special or consequential loss or damage;

13.11.2 any form of exemplary or incidental loss or damages;

13.11.3 loss of profits or anticipated profit;

13.11.4 loss of sales, business, customers or revenue;

13.11.5 loss of goodwill or damage to reputation;

13.11.6 loss of contract;

13.11.7 loss of savings or anticipated savings;

13.11.8 loss of opportunity;

13.11.9 loss or corruption of data;

13.11.10 any loss or damage arising as a result of any loss of or corruption to data (whether temporary or permanent);

13.11.11 any loss or damage arising out of an inability to restore data due to the loss of or damage to any encryption key by the Customer;

13.11.12 loss or damage relating to or arising from any reliance on any report or data which is entered into or extracted out of the Licensed Programs by the Customer; or

13.11.13 loss or damage relating to or arising from reliance on the Licensed Programs by the Customer to meet any of the Customer’s legal obligations under any law or regulation (including, without limitation, health and safety law).

13.12 Subject to clause 13.8, Datix shall not be liable in respect of any breach of this Licence or for any representation, statement or tortious act or omission:

13.12.1 which results from any breach of this Licence by, or any negligent act or omission of, the Customer; and/or

13.12.2 unless the Customer shall have served notice of the same upon Datix within six months of the date it became aware of it or the date when it ought reasonably to have become so aware; and/or

13.12.3 to the extent Datix remedies any breach of this Licence within six months after being notified by the Customer of the breach.

13.13 The Customer acknowledges that the provisions of this clause 13 are, taking into account all the circumstances and the ability of the parties to obtain insurance, reasonable in every respect.

13.14 The provisions of this clause 13 shall survive any termination of this Licence.

14 TERMINATION14.1 The Agreement shall continue unless or until terminated (without any liability on Datix to make any refund to the Customer unless expressly provided otherwise in the Agreement) in one of the following ways which are the only ways in which the parties may terminate the Agreement:

14.1.1 by either party at any time on or after the fifth anniversary of the Commencement Date (or such other period as may be specified in the Quote) upon giving not less than three months' notice in writing to the other party expiring on an anniversary of the Commencement Date;

14.1.2 forthwith by either party if the other shall convene a meeting of its creditors or if a proposal shall be made for a voluntary arrangement within Part 1 of the Insolvency Act 1986 or a proposal for any other composition scheme or arrangement with (or assignment for the benefit of) its creditors or if the other shall be unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or if a trustee receiver administrative receiver or similar officer is or could be appointed in respect of all or any part of the business or assets of the other or if a petition is presented or a meeting is convened for the purpose of considering a resolution or other steps are taken for the winding up of the other or for the making of an administration order (otherwise than for the purpose of an amalgamation or reconstruction) or anything equivalent to any of the events or circumstances stated in this clause 14.1.2 occurs in any applicable jurisdiction;

14.1.3 immediately by Datix if the Customer fails to pay any sum due hereunder within sixty days after the due date for payment or commits any other material breach of the Agreement (or, if Datix considers the breach is capable of remedy, if the Customer fails to remedy a material breach within fourteen days after being notified in writing to do so);

14.1.4 pursuant to any other right of termination contained in the Agreement; or

14.1.5 immediately by Datix where any agreement for the provision of any support services relating to the Licensed Programs, whether provided by Datix or by any distributor or supplier of the Licensed Programs to the Customer, terminates or expires.

14.2 Within thirty days of the termination of the Agreement (howsoever and by whomsoever occasioned) the Customer shall destroy all copies of the Licensed Programs and Operating Instructions in its possession and a duly authorised officer of the Customer shall certify in writing to Datix that the Customer has complied with such obligation and Datix (or any representative of Datix appointed at Datix’s discretion) shall be entitled to inspect the Customer's premises to ensure that this clause 14.2 has been complied with.

14.3 Termination of the Agreement includes termination of the provision of the Hosting Services as referred to in the Terms and Conditions. The Hosting Services can be terminated in accordance with the Terms and Conditions without also having to terminate the Agreement.

14.4 Any termination of the Agreement pursuant to the terms hereof shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of either party nor the coming into or continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination.

15 OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS15.1 Each party shall retain ownership of its own Existing IPRs.

15.2 Datix shall be entitled to all property, copyright and other IPRs arising out of or in connection with the Licence and/or the Licensed Programs (including the use thereof by the Customer) during this Licence (“New IPRs”) and which New IPRs the Customer hereby, as beneficial owner, assigns with full title guarantee (and by way of present assignment of future copyright) absolutely to the fullest extent possible to Datix.

15.3 The Customer shall procure that, where relevant, all moral rights in respect of the New IPRs are waived by the relevant Third Parties and at the request and reasonable expense of Datix, shall do and/or shall procure that its consultants employees agents contractors and sub-contractors shall do all such things and sign all such documents or instruments necessary in the opinion of Datix to enable Datix to obtain defend and enforce its rights in the New IPRs.

15.4 The Customer agrees that Datix shall be entitled to use any know-how, ideas, methods, processes or techniques which relate to any developments arising out of the provision of or in connection with this Licence for the purposes of Datix’s business from time to time provided that Datix does not use any Confidential Information belonging to the Customer for that purpose.

15.5 The provisions of this clause 15 shall survive the expiry or termination of this Licence.

16 DATA PROTECTION 16.1 In this clause 16, references to “personal data”, “data subjects”, “data processor”, “data controller” and “process” or “processing” shall take the meanings set out in the DPA.

16.2 To the extent Datix processes any personal data of which the Customer is the data controller, for the purpose of the Hosting Services or Implementation Services or otherwise in connection with the Agreement, Datix will:

16.2.1 process such personal data only in accordance with the Customer’s instructions or to the extent required to perform its obligations under the Agreement; and

16.2.2 take reasonable and appropriate measures to secure such personal data against accidental or unlawful loss, access or disclosure.

16.3 The Customer warrants that it has obtained appropriate consent from all data subjects to whom it relates, or that it has other legal basis for doing so, to pass their personal data to Datix and/or the Hosting Provider for the purposes for which the Datix and/or the Hosting Provider intends to use it for the purpose of the Agreement, and that it has provided fair processing information to any data subjects as required by the DPA.

17.2 In this clause 17 references to “personal data”, “data subjects”, “data processor”, “data controller” and “process” or “processing” shall take the meanings set out in the GDPR.

17.3 During the term of the Agreement, Datix may process personal data of which the Customer is the data controller for the purpose of the Implementation Services, the Hosting Services, or otherwise in order to comply with its obligations under the Agreement.

17.4 Datix may process personal data about Permitted Users and other data subjects and users of the Licensed Programs as described in Service Level Agreement, the Quote and/or the Privacy Policy.

17.5 Datix shall not engage any Third Party to process any personal data without the prior written consent of the Customer, save that Datix is permitted to authorise any Hosting Provider to process personal data in connection with the Hosting Services.

17.6 Datix shall notify the Customer in advance of its intention to replace the Hosting Provider.

17.7 Datix will:

17.7.1 comply with its obligations as a data processor under the GDPR;

17.7.2 process such data and information only in accordance with the Customer’s written instructions as set out in the Service Level Agreement, the Quote or Privacy Policy, or as notified to Datix in writing from time to time; and

17.7.3 take such reasonable measures as are appropriate to ensure a level of security appropriate to the risk of unauthorised or unlawful processing of such personal data or accidental loss or destruction of, or damage to, such personal data.

17.8 Datix shall use reasonable endeavours to ensure that any person authorised to process any personal data is under an obligation of confidence with regards to such personal data.

17.9 Datix shall use reasonable endeavours to provide the Customer with such assistance:

17.9.1 as is necessary for the Customer to respond to any request from any data subject for access, rectification or erasure of personal data, or any complaint, objection to processing, or other correspondence; or

17.9.2 as necessary in connection with the Customer’s own compliance with Articles 32 to 36 (inclusive) of the GDPR.

17.10 Datix shall make available to the Customer such reasonable information and assistance as is necessary to demonstrate its compliance with this clause 17.

17.11 On the expiry or termination of the Agreement, Datix shall (and shall use reasonable endeavours to procure that any Hosting Provider shall), at the Customer’s option, either return to the Customer any personal data in its possession), or securely dispose of any personal data and certify in writing that it has done so, except to the extent retention of any personal data by Datix is required by applicable law.

17.12 The Customer warrants that it has obtained appropriate consent from all data subjects to whom it relates, or has other legal basis for doing so, to pass their personal data to Datix and/or the Hosting Provider for the purposes for which the Datix and/or the Hosting Provider intends to use it for the purpose of the Agreement, and that it has provided fair processing information to any data subjects as required by the GDPR.

18 ORDER OF PRECEDENCE18.1 If there is a contradiction or inconsistency between any documents or provisions contained in the Agreement, it shall be resolved by giving precedence to those documents or provisions in the following order:

18.1.1 first, the clauses in this Licence;

18.1.2 secondly, the Terms and Conditions;

18.1.3 thirdly, the other Schedules; and

18.1.4 fourthly, the Quote.

19 FORCE MAJEURE19.1 No failure or delay by either party to perform its obligations in accordance with this Licence (other than the obligation to pay the Charges) shall give rise to any claim by the other or be deemed a breach of any obligation under this Licence if such failure or delay results directly from an event of Force Majeure.20 NOTICES20.1 Any notice or other communication to be given under this Licence shall be in writing and shall be deemed to have been duly served on a party if it is left at the authorised address of that party or posted by pre-paid first class post addressed to that party at such address and shall if:

20.1.1 personally delivered, be deemed to have been received at the time of delivery, provided that where delivery occurs after 5.00 pm on a Business Day or on a day which is not a Business Day, receipt shall be deemed to occur at 9.00 am on the next following Business Day; or

20.1.2 posted to an inland address in the United Kingdom, be deemed to have been received on the second Business Day after the date of posting.

20.2 For the purposes of clause 20.1, the authorised address of Datix shall be its registered office for the time being and, in the case of the Customer, the address as set out in the Quote. Either party may notify the other party in writing from time to time of a change in its authorised address to another address in the UK provided that notice of that change is given in accordance with the requirements of clause 20.1.

20.3 Whilst the parties may make operational communications concerning this Licence via electronic mail, formal notices may not be validly served under this Licence by electronic mail.

21 WAIVER21.1 The waiver by either party of a breach or default of any of the provisions of this Licence by the other party shall not be construed as a waiver of any succeeding breach of the same or other provisions of this Licence nor shall any delay or omission on the part of either party to exercise or avail itself of any right power or privilege that it has or may have hereunder operate as a waiver of any breach or default by the other party.22 ENTIRE AGREEMENT22.1 The Agreement constitutes the entire agreement between the parties in relation to its subject matter, and replaces and extinguishes all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter. The Agreement and the documents referred to in it shall supersede and take precedence over any purchase order or other document submitted by the Customer setting out or referring to any contractual conditions, all of which are hereby excluded.

22.2 Each party acknowledges that, in entering into the Agreement, it is not relying on, and shall have no rights or remedies (whether in tort, under statute or otherwise) in respect of any statements, collateral or other warranties, assurances, undertakings or representations (whether innocently or negligently made) by the other party to the Agreement, which are not expressly set out in the Agreement.

22.3 Nothing in the Agreement shall exclude or limit the liability of either party arising out of fraud, fraudulent misrepresentation or fraudulent concealment.

23 SUCCESSORS23.1 This Licence shall be binding upon and enure for the benefit of the successors in title of the parties hereto.

24 ASSIGNMENT24.1 The Customer shall not be entitled to assign this Licence nor all or any of its rights and obligations, hereunder without the prior written consent of Datix.25 RIGHTS OF THIRD PARTIES25.1 The Contract (Rights of Third Parties) Act 1999 shall not apply to this Licence. A person who is not a party to this Licence shall not be entitled to enforce any term of this Licence which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties. Any such agreement by the parties must refer to this clause 25.

26 SEVERABILITY26.1 If any clause in this Licence, or any part of a clause, is found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, and the clause (or part-clause) in question is not of a fundamental nature to this Licence as a whole, the legality, validity or enforceability of the remainder of this Licence (including the remainder of the clause which contains the relevant provision) shall not be affected.

26.2 If the foregoing applies, the parties shall use all reasonable endeavours to agree upon any lawful and reasonable variations to this Licence which may be necessary in order to achieve, to the greatest extent possible, the same effect as would have been achieved by the clause, or the part- clause, in question.

27 VARIATIONS27.1 Datix shall be entitled to make such reasonable amendments to the terms of this Licence as may be necessary from time to time to ensure Datix’s and this Licence’s continuing compliance with any applicable legislation, law, regulation, code of practice, agreement with any Third Party and/or licence condition. Any such changes shall take effect on notification to the Customer.

27.2 Without prejudice to clause 27.1, Datix shall at any time be entitled to amend the terms set out in this Licence for any reason upon provision of no less than thirty days’ written notice to the Customer.

27.3 Save in respect of clauses 27.1 and 27.2 above, no variation of this Licence shall be valid unless it is in writing and signed by or on behalf of each of the parties.

28 IMPORT/EXPORT CONTROLS28.1 Where the Customer is not located in the United Kingdom, the Customer will be deemed to be the importer and/or exporter of record in connection with the Licensed Programs. The Customer will be responsible for payment of all import and/or export duties (as apply in the circumstances) in connection with the supply of the Licensed Programs to the Customer, and the Customer will comply with all applicable export and import laws, regulations and orders from time to time in force.

29 ANTI BRIBERY AND MODERN SLAVERY29.1 Each of Datix and the Customer shall comply with:

29.1.1 all applicable anti-slavery and human trafficking laws from time to time in force including the Modern Slavery Act 2015; and

29.1.2 all applicable laws relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010.30 LAW AND JURISDICTION30.1 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

30.2 Each party irrevocably agrees (subject to clause 30.3) that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).

30.3 Notwithstanding clause 30.2 above, in the event that the Customer’s registered office and/or principal place of business is outside the European Union, any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims) shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with those Rules. The seat of arbitration will be London and the language of the arbitration will be English.

SCHEDULE 1 - SERVICE LEVEL AGREEMENT for CUSTOMER-SUPPORT

1. The Datix Service Desk is available 9:30am to 5:00pm UK Time, Monday to Friday, except UK public holidays.

2. The purpose of the Service Desk is primarily to enable the Customer’s nominated contact to access technical help in the event that the Customer encounters any Faults in the Licensed Programs which prevent the Licensed Programs from running, including configurations and customisations made to the Licensed Programs by Datix under the terms of the Licence.

3. Datix normally limits support to named individuals within an organisation and only queries from these individuals will be accepted. The Customer’s nominated contact is expected to have been trained in the Datix software and to be familiar with the Operating Instructions and with Microsoft Windows.

4. Datix recommends that details of any suspected Faults are emailed to the address above. The Customer may also be asked to provide a more detailed description of the problem or to conduct certain investigations.

5. All requests for support are logged and allocated a call reference number. The Customer will receive an acknowledgement by email that their request has been logged and details of the priority which has been assigned to it. This will normally be done within three working hours of receipt of the request. If the suspected fault is a Priority 1 (see the table below) you should telephone Datix.

6. Where the Fault is that the Licensed Programs do not run at all, or run more slowly than usual, this is almost always due to some change or failure in the Customer’s operating environment or hardware for which Datix is not responsible. You should therefore check first with your IT department or other support service and advise Datix in your support request of the contact person in your IT department who is dealing with the matter and the results of any checks that he or she has carried out.

7. Suspected Faults are prioritised and allocated to a Datix support analyst. The suspected Fault may be tested against the replica of the Licensed Programs maintained by Datix for this purpose or any support copy maintained at the Customer’s site (“Support Copy”).

8. Datix will not be able to resolve suspected Faults which cannot be repeated or replicated on the replica or Support Copy. These will be presumed to be attributable to non-Datix software.

9. When a Fault has been accepted by Datix as a Fault in the Datix Licensed Programs or as requiring further investigation before such a determination can be made, Datix will allocate it a priority. The priority is assessed according to the effect of the problem on the Licensed Programs and its Permitted Users in accordance with the Support Response Times set out below.

10. Datix support is not intended as a substitute for training or for dealing with matters which are dealt with in the Operating Instructions. However, as a discretionary service and not as a matter of obligation, the Service Desk may be available to answer queries of the “How do I ?” Type.

11. Datix provides a chargeable service for dealing with support requests that are not covered by your contract. This service can be accessed by contacting the Service Desk in the normal way.

12. At Datix, we are constantly improving our products. Our aim is to make them easier to use, which will increase efficiency and deliver more benefits for your organisation. If you have a suggestion for the Datix software, you may request a suggestion form by contacting the service desk in the usual manner.

13. For the purpose of providing the Licensed Programs and the services described in this Service Level Agreement, Datix may process contact data, identification data, behavioral data and/or account data about Permitted Users from time to time.

14. Datix may process further categories of personal data about data subjects in connection with Implementation Services or Hosting Services as described in the Quote or the Privacy Policy respectively.

1 DEFINITIONS AND INTERPRETATION1.1 In these Terms and Conditions (defined below), the following words have the following meanings:

“Acceptable Use Policy” means the acceptable use policy applicable to the Services located on the Datix Website, as it may be updated by Datix from time to time.

“Account Information” means information about the Customer that the Customer provides to Datix in connection with the creation or administration of the Customer’s account. For example, Account Information includes names, usernames, phone numbers, email addresses and billing information associated with the Customer’s account.

"Business Day" means 9:30 a.m. to 5:00 p.m. on any day which is not a Saturday, Sunday or bank or other public holiday in England and Wales.

"Change in Law" means any change in any law, enactment, order, regulation, directive, code of practice or other similar instrument occurring after the date of the Quote affecting Datix and suppliers of services which are the same or similar to the Services and which results in an increase in the cost to Datix of providing the Services.

"Commencement Date" means the date on which Datix first provides the Customer with access to the Services as notified to the Customer by Datix.

"Confidential Information" means these Terms and Conditions along with any and all information or materials (including operations, plans, market opportunities, Customers, know-how (including designs, processes of production and technology), trade secrets and software) in any form or medium (whether written, oral, visual or electronic) disclosed directly or indirectly by either party or its employees or representatives to the other in connection with this or which is of a confidential or proprietary nature or is received in circumstances in which the receiving party knows or should know that the information is confidential.

"Customer" means the entity to which the Quote is addressed but shall not include any parent, group, affiliated or related undertakings unless otherwise agreed in writing by Datix.

“Customer Content” means Content that a Customer or any End User transfers to Datix for processing, storage or hosting by the Services in connection with the Customer’s account and any computational results that a Customer or any End User derive from the foregoing through their use of the Services. Customer Content does not include Account Information.

“Customer Dependency” means any obligation upon the Customer under these Terms and Conditions from time to time, upon which Datix is to any extent reliant in order to allow Datix or the Hosting Provider or their respective subcontractors to roll out, provide or decommission any Service.

“Datix Content” means Content Datix or any of Datix’s affiliates make available in connection with the Services to allow access to and use of the Services; Documentation; sample code; software libraries; command line tools; proofs of concept; templates; and other related technology (including any of the foregoing that are provided by Datix’s personnel). Datix Content does not include the Services or Third Party content.

“Datix Website” means www.datix.co.uk (and/or any successor or related site designated by Datix).

“Documentation” means the user guides and admin guides (in each case exclusive of content referenced via hyperlink) for the Services located on the Datix Website, as such user guides and admin guides may be updated by Datix from time to time.

“End User” means any individual or entity that directly or indirectly through another user: (a) accesses or uses Customer Content; or (b) otherwise accesses or uses the Service Offerings under the Customer’s account. The term “End User” does not include individuals or entities when they are accessing or using the Services or any Content under their own account with the Hosting Provider, rather than under the Customer’s account.

"Equipment" means any equipment used in the provision of the Services and installed at the Hosting Provider's premises and owned by the Hosting Provider or a Third Party provider.

“Fault” means a technical issue within Datix’s control which prevents the Customer from fully accessing the Service.

"Force Majeure" means any event which is beyond the control of a party or which it would not be reasonable to expect a party to control, including acts of God, labour disputes or other industrial disturbances, electrical or power outages, failure of the Hosting Provider or other suppliers, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

"Hosting Charges" means the charges payable by the Customer to Datix in respect of the Services (including any set-up charges) as more particularly described in the Quote.

“Hosting Provider” means any Third Party service provider used by Datix (on a subcontracting basis) to provide the Services.

"Intellectual Property Rights" or “IPRs” means intellectual property rights and industrial property rights of any nature whatsoever including without limitation patents, patent applications, copyright, know-how, technical and commercial information, designs and design rights (whether registered or unregistered), internet domain names, database rights, trade marks, service marks or business names, applications to register any of the aforementioned rights, trade secrets and rights of confidence, in each case in any part of the world and whether or not registered or registerable.

"Licence" means the licence terms and conditions under the heading Datix Software Licence together with Schedule 1 to the licence terms and conditions and any other documents expressly incorporated by reference.

"Minimum Term" means the minimum period of sixty months from and including the Commencement Date or such other period as may be stated in the Quote.

“Monitoring Requirements” means any and all laws, enactments, orders, regulations, directives, codes of practice or other similar instruments (whether voluntary or compulsory) which are relevant to the Services provided by Datix and/or the Hosting Provider and/or their respective subcontractors under these Terms and Conditions from time to time and which relate to the recording, interception, storage and/or disclosure of data for the purposes of safeguarding national security and/or preventing or detecting of crime and/or prosecution of offenders, including the Regulation of Investigatory Powers Act 2003, the Terrorism Act 2000, the Data Retention (EC Directive) Regulations 2009, and the Retention of Communications Data (Code of Practice) Order 2003 and any requirements with similar effects that exist from time to time.

“Notice Period” means the notice period required to be given to terminate the Services as set out in Clause 14.1.

"Operating Instructions" means the whole or any part of the instructions and procedures contained within or relating to the Services.

“Policies” means the Acceptable Use Policy, the Privacy Policy, the terms of use of the Datix Website and any other policy or terms referenced on the Datix Website or incorporated into these Terms and Conditions.

“Privacy Policy” means the privacy policy on the Datix Website, as it may be updated by Datix from time to time.

“Quote” means any quotation issued by Datix relating to the Services and which is accepted by the Customer.

"Services" means the services and Software (and/or any of them) to be provided or to which access is given by Datix or Datix’s affiliates to the Customer as specified in any applicable documents forming part of these Terms and Conditions.

"Service Level" means the service levels specified in the Service Level Agreement.

"Service Level Agreement" means the service level agreement applicable to the Services as set out at the end of these Terms and Conditions, as such agreement may be updated by Datix from time to time.

“Service Offerings” means the Services, the Datix Content, and any other product or service provided by Datix under these Terms and Conditions.

“Software” means the online and mobile software applications provided or made available by Datix as part of the Services.

"Term" means the period during which the Services will be provided to the Customer commencing on the Commencement Date and ending when terminated in accordance with Clause 14.

“Terms and Conditions” means all the provisions set out in this Schedule 2 including these terms and conditions set out together with the Services Description, the Service Level Agreement and any other documents set out or expressly referred to in any of those documents.

“Third Party” means any person other than Datix and the Customer.

“VAT” means value added tax and any other tax of any jurisdiction based on sales of goods or services such as sales taxes and any similar, replacement or additional tax.

“Year” means the period of twelve months starting on the Commencement Date and each successive period of twelve months starting on each anniversary of the Commencement Date.1.2 In these Terms and Conditions:

1.2.1 words denoting the singular include the plural and vice versa;

1.2.2 words denoting any gender include all genders;

1.2.3 reference to any person includes a reference to any natural person, company or unincorporated body (whether or not having separate legal personality) and all types of legal entity;

1.2.4 any reference to a statute, statutory provision, subordinate legislation or code of practice is a reference to that statute, statutory provision, subordinate legislation or code of practice as amended, modified or re-enacted from time to time including all legislation superseding legislation that formerly implemented any European Union legislation notwithstanding that such new legislation may no longer implement any European Union legislation;

1.2.5 any reference to a regulatory body includes a reference to any successor or replacement regulatory body;

1.2.6 any use of the word "include" or "including" or “in particular” shall be deemed followed by the words "without limitation";

1.2.7 without prejudice to Clause 24.3, a reference to “writing” or “written” does not include email; and

1.2.8 any obligation on a party not to do something includes an obligation not to allow that thing to be done.

1.3 Headings are for convenience only and shall not affect the interpretation of these Terms and Conditions.

1.4 References in these Terms and Conditions to Clauses are to Clauses of these Terms and Conditions unless otherwise specified.

2 PROVISION AND USE OF THE SERVICES2.1 Datix shall provide the Services to the Customer, using the Hosting Provider, for the applicable Term with reasonable skill and care and in accordance with the Service Level Agreement.

2.2 Datix does not warrant that the use of the Services will meet the Customer's data processing requirements or that the Services will be uninterrupted or error free.

2.3 The Customer shall ensure that it complies at all times with all legislation, laws, codes of practice, and licence conditions applicable to its use of the Services, including any applicable obligations under the Data Protection Act 1998, any reasonable policies of Datix and/or the Hosting Provider regarding the use of the Services which are advised to it by Datix from time to time in writing.

2.4 Datix reserves the right to amend, vary or change any Equipment or the Services or the Hosting Provider provided that such amendment, variation or change does not materially and adversely affect the provision of the Services. Where Datix reasonably considers that it is necessary to suspend the provision of the Services (or any part of them) (including, without limitation, the provision of the Service to a particular site of the Customer) for the purposes of carrying out amendment, variation, change, repair, maintenance or improvement of or to the Services, and/or Equipment, Datix shall use its reasonable endeavours to ensure that the Customer receives reasonable notice of any such work. During the continuance of any such work, Datix shall continue to provide the Services in accordance with any applicable Service Level.

2.5 The Customer shall not (and shall not permit any Third Party to):

2.5.1 assign, sub-license, transfer, sell, lease, rent, charge or otherwise deal in the Services nor make available the same to any Third Party nor use the same to provide services to any Third Party, except as may be authorised by Datix in writing from time to time (in which case Datix reserves the right to increase the Hosting Charges); or

2.5.2 permit any software or other program to be written or developed based on or derived from the Services; or

2.5.3 (subject to any rights expressly conferred upon the Customer by the Copyright, Designs and Patents Act 1988), copy, adapt, reverse-engineer, decompile, disassemble, modify, adapt or make error corrections to the Software, and where the Customer intends to exercise any of its rights under the Copyright, Designs and Patents Act 1988 it shall notify Datix of the same so as to provide Datix the opportunity to supply alternative information which would achieve the same result for the Customer.

2.6 The Customer must have a high speed internet connection in order to use the Services. The Customer shall procure and maintain the hardware, software and systems that connect the Customer's network to the Services, and shall implement all reasonable communication and security protocols necessary to use the Services.

2.7 The Customer shall not use (nor allow any Third Party to use) the Services:

2.7.1 in a way which is offensive, indecent, menacing, a nuisance or defamatory;

2.7.2 to send, knowingly receive, upload, download, store, display or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing or which is in breach of copyright, confidence, privacy or any other Third Party right;

2.7.3 fraudulently or in connection with the commission of any criminal offence;

2.7.4 to "spam" or to send or provide unsolicited advertising or promotional material or to knowingly receive responses from "spam" or unsolicited advertising or promotional material sent or provided by the Customer or any Third Party acting on its behalf;

2.7.5 in an unlawful manner or in contravention of any legislation, laws, regulations, codes of practice, licence conditions, Third Party rights or any reasonable instructions of Datix and/or the Hosting Provider from time to time regarding the use of any Service;

2.7.6 to knowingly upload or make available any virus, other malicious code or corrupt data or otherwise threaten the integrity or security of any computer (including by disclosing passwords); or

2.7.7 in a way that has a material adverse effect on any telecommunications network.

2.8 The provisions of Clause 2.7 shall not apply in respect of any material which is sent, stored or reproduced by the Customer for the legitimate and lawful purposes of the usual business of the Customer. The Customer shall indemnify Datix and/or the Hosting Provider against any liability, cost, claim or expense made against Datix and/or the Hosting Provider arising out of any breach by the Customer of its obligations pursuant to Clause 2.7.

3 CUSTOMER RESPONSIBILITIES 3.1 Except to the extent caused by Datix breaching these Terms and Conditions, (a) the Customer is responsible for all activities that occur under the Customer’s account, regardless of whether the activities are authorised by the Customer or undertaken by the Customer, the Customer’s employees or a Third Party (including the Customer’s contractors, agents or End Users), and (b) Datix and Datix’s affiliates are not responsible for unauthorised access to the Customer’s account.

3.2 The Customer will ensure that Customer Content and the Customer and End Users’ use of Customer Content or the Service Offerings will not violate any of the Policies or any applicable law. The Customer is solely responsible for the development, content, operation, maintenance, and use of Customer Content.

3.3 The Customer is responsible for properly configuring and using the Service Offerings and otherwise taking appropriate action to secure, protect and backup Customer accounts and Customer Content in a manner that will provide appropriate security and protection, which might include use of encryption to protect Customer Content from unauthorised access and routinely archiving Customer Content.

3.4 Log-in credentials and private keys generated by the Services are for Customer internal use only and the Customer will not sell, transfer or sublicense them to any other entity or person, except that the Customer may disclose the Customer’s private key to the Customer’s agents and subcontractors performing work on the Customer’s behalf.

3.5 The Customer will be deemed to have taken any action that the Customer permits, assists or facilitates any person or entity to take related to these Terms and Conditions, Customer Content or use of the Service Offerings. The Customer is responsible for End Users’ use of Customer Content and the Service Offerings. The Customer will ensure that all End Users comply with the Customer’s obligations under these Terms and Conditions and that the terms of the Customer’s agreement with each End User are consistent with these Terms and Conditions. If the Customer becomes aware of any violation of the Customer’s obligations under these Terms and Conditions caused by an End User, the Customer will immediately suspend access to Customer Content and the Service Offerings by such End User. Datix does not provide any support or services to End Users unless Datix has a separate agreement with the Customer or an End User obligating Datix to provide such support or services.

3.6 The Customer acknowledges that failure to fulfil any Customer Dependency in the manner and timescales required under these Terms and Conditions from time to time may prejudice Datix’s ability to meet its obligations under these Terms and Conditions. The Customer therefore agrees that Datix shall not be liable for any failure by Datix to perform its obligations under these Terms and Conditions to the extent caused by the Customer’s failure to ensure that all Customer Dependencies are fulfilled in the manner and timescales required by these Terms and Conditions. Any obligation of Datix which is prejudiced by the Customer’s failure to ensure that the all Customer Dependencies are fulfilled in the manner and timescales required by these Terms and Conditions shall be deemed extended by a reasonable time.

3.7 If as a result of the Customer’s failure to ensure that all the Customer Dependencies are fulfilled in the manner and timescales required by these Terms and Conditions Datix spends any additional time or incurs any additional costs, it shall be entitled to invoice the Customer for those costs and that time at its then current professional services rates.

3.8 The Customer shall at all times cooperate with Datix and/or the Hosting Provider in connection with the provision of the Services. The Customer accepts and shall comply with the Policies. The Customer shall ensure that all End Users shall accept and comply with the Policies.

3.9 Notwithstanding any other term of these Terms and Conditions, Datix will not be in breach of these Terms and Conditions to the extent its failure to perform or delay or defect in performance of its obligations under these Terms and Conditions arises as a result of:

3.9.1 any breach by the Customer of its obligations contained in these Terms and Conditions; or

3.9.2 Datix relying on any incomplete or inaccurate data provided by, or complying with any instruction or request made by the Customer and/or any of its respective employees or representatives.

3.10 The Customer shall comply with the Acceptable Use Policy and the terms of use of the Datix Website.

4 INDEMNIFICATION4.1 The Customer will defend, indemnify, and hold harmless Datix, Datix’s affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any Losses arising out of or relating to any Third Party claim concerning: (a) the Customer or any End Users’ use of the Service Offerings (including any activities under the Customer’s account and use by the Customer’s employees and personnel); (b) breach of these Terms and Conditions or violation of applicable law by the Customer, End Users or Customer Content; (c) Customer Content or the combination of Customer Content with other applications, content or processes, including any claim involving alleged infringement or misappropriation of Third Party rights by Customer Content or by the use, development, design, production, advertising or marketing of Customer Content; or (d) a dispute between the Customer and any End User. The Customer will reimburse Datix for reasonable legal fees, as well as Datix’s employees’ and contractors’ time and materials spent responding to any legal order or process associated with Third Party claims described in (a) to (d) above at Datix’s then-current hourly rates.

5 SUSPENSION5.1 Datix may suspend the provision of the Services (or any part of them) without having any liability to the Customer:

5.1.1 where there is (or Datix reasonably suspects there is) any unauthorised access to the Customer's network which may result in unauthorised access to Datix and/or the Hosting Provider’s network, in which case the suspension will last until such time as that unauthorised access ceases or is demonstrated by the Customer not to have occurred;

5.1.2 where the Customer is (or Datix reasonably believes the Customer is) subject to a Cyber Attack;

5.1.3 in order to take precautions in a situation where the systems of Datix, of a Contractor or of other Datix customers are at risk of or subject to a Cyber Attack;

5.1.4 in order to carry out emergency technical maintenance to any of Datix’s or a Contractor’s systems;

5.1.5 where there is (or Datix reasonably suspects there is) any breach by the Customer of any of its obligations under Clause 2.7;

5.1.6 at Datix’s discretion provided that Datix acts reasonably;

5.1.7 where the Customer or an End User’s use of the Service Offerings (i) poses a security risk to the Service Offerings or any Third Party, (ii) could adversely impact Datix’s systems, the Service Offerings or the systems or Content of any other Datix customer, (iii) could subject Datix, Datix’s affiliates, or any Third Party to liability, or (iv) could be fraudulent;

5.1.8 where the Customer is, or any End User is, in breach of these Terms and Conditions;

5.1.9 where the Customer is in breach of its payment obligations to Datix; and/or

5.1.10 where the Customer has ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of the Customer’s assets, or become the subject of any bankruptcy, reorganisation, liquidation, dissolution or similar proceeding.

5.2 If Datix suspends the Customer’s right to access or use any portion or all of the Service Offerings, the Customer shall remain liable to pay the Hosting Charges for all Services during any period of suspension pursuant to Clause 5.1.

5.3 Datix reserves the right to suspend or vary the Services (or part of them and whether generally or in respect of the Customer only) where it is required to do so by law, or at the direction of any court or governmental or other regulatory body, or as a result of the loss or revocation of any licence which Datix or the Hosting Provider requires to provide the Services (or part thereof) or as a result of a change imposed on Datix by any of its suppliers. During the period of any such suspension the Hosting Charges for the suspended Services (or part thereof) will not be payable unless the suspension arises as a consequence of an act or omission of the Customer, its employees or agents or persons authorised by it to use the Services.6 SERVICE TERMS6.1 The Customer may only use the Services to store, retrieve, query, serve, and execute Customer Content that is owned, licensed or lawfully obtained by the Customer. As part of the Services, the Customer may be allowed to use certain software (including related documentation) provided by Datix or Third Party licensors. This software is neither sold nor distributed to the Customer unless by a specific agreement and the Customer may use it solely as part of the Services. The Customer may not transfer it outside the Services without specific authorisation to do so.

6.2 The Customer must comply with the current technical documentation applicable to the Services (including the applicable developer guides) as posted by Datix and updated by Datix from time to time on the Datix Website. In addition, if the Customer creates technology that works with a Service, the Customer must comply with the current technical documentation applicable to that Service (including the applicable developer guides) as posted by Datix and updated by Datix from time to time on the Datix Website.

6.3 The Customer will provide information or other materials related to Customer Content (including copies of any client-side applications) as reasonably requested by Datix to verify the Customer’s compliance with these Terms and Conditions. Datix may monitor the external interfaces (e.g., ports) of Customer Content to verify the Customer’s compliance with these Terms and Conditions. The Customer will not block or interfere with Datix’s monitoring, but the Customer may use encryption technology or firewalls to help keep Customer Content confidential. The Customer will reasonably cooperate with Datix to identify the source of any problem with the Services that Datix reasonably believe may be attributable to Customer Content or any End User materials that the Customer controls.

6.4 If Datix reasonably believes any Customer Content violates the law, infringes or misappropriates the rights of any Third Party or otherwise violates a material term of these Terms and Conditions (including the Documentation or the Acceptable Use Policy) (“Prohibited Content”), Datix will notify the Customer of the Prohibited Content and may request that such content be removed from the Services or access to it be disabled. If the Customer does not remove or disable access to the Prohibited Content within one Business Day of Datix’s notice, Datix may remove or disable access to the Prohibited Content or suspend the Services to the extent Datix are not able to remove or disable access to the Prohibited Content. Notwithstanding the foregoing, Datix may remove or disable access to any Prohibited Content without prior notice in connection with illegal content, where the content may disrupt or threaten the Services, or as required to comply with law or any judicial, regulatory or other governmental order or request. In the event that Datix removes content without prior notice, Datix will provide prompt notice to the Customer unless prohibited by law.

6.5 The Customer will ensure that all information the Customer provides to Datix (for instance, information provided in connection with the Customer’s registration for the Services, requests for increased usage limits, etc.) is accurate, complete and not misleading.

6.6 From time to time, Datix may apply upgrades, patches, bug fixes or other maintenance to the Service Offerings (“Maintenance”). Datix agrees to use reasonable efforts to provide the Customer with prior notice of any scheduled Maintenance (except for emergency Maintenance) and the Customer agrees to use reasonable efforts to comply with any Maintenance requirements that Datix notifies the Customer about.

7 CHARGES AND PAYMENT7.1 In consideration for the provision of the Services, the Customer shall pay the Hosting Charges to Datix. The annual recurring Hosting Charges will commence on the Commencement Date and on any anniversary thereof. Any installation charges will become due from the Customer on the Customer signing these Terms and Conditions. Other Hosting Charges will become due as specified in the Quote or elsewhere in these Terms and Conditions.

7.2 Datix shall be entitled to increase the Hosting Charges:

7.2.1 no more than once in each Year, by an amount which does not exceed the greater of the percentage increase in RPI (as published by the United Kingdom Office for National Statistics from time to time) in the preceding twelve month period or 5% (the first such increase being based on the latest available figure for the percentage increase in RPI at the beginning of the last month before the first anniversary of the Commencement Date); and/or

7.2.2 upon provision of at least thirty days’ written notice in the event of an increase in the costs of labour, materials, fuel, tax, Hosting Provider charges or any other thing outside of Datix’s control which results in an increase in the costs of providing the Services.

7.3 All Hosting Charges and other payments which may become due in accordance with these Terms and Conditions are exclusive of VAT which (if applicable) shall be payable by the party making the payment in question at the rate from time to time in force.

7.4 All invoices issued by Datix shall be paid by the Customer within thirty days of the date of invoice.

7.5 The Customer must provide any purchase order number or other reference which it wishes to appear on any invoice to be issued by Datix at least fourteen days prior to the date on which the invoice in question is to be raised. The Customer shall not be entitled to reject any invoice issued by Datix on the ground that it fails to include a purchase order number or other reference where the Customer has failed to notify it to Datix in accordance with this Clause 7.5.

7.6 Datix shall be entitled to suspend the provision of the Services (or any part of them) without liability to the Customer during any period during which any overdue sums are due to it from the Customer. During any such period of suspension, the Customer shall remain liable to pay the Hosting Charges for the suspended Services.

7.7 Interest shall accrue on all overdue amounts due from one party to the other before as well as after any judgment at a rate of 3% per annum above the base lending rate from time to time of Lloyds TSB Bank Plc.

7.8 Save as provided for by Clause 7.9, the Customer shall not be entitled to make any deduction or withholding from any amount due from it to Datix nor shall the Customer be entitled to exercise any right of set-off or counterclaim.

7.9 Where the Customer has a bona fide dispute as to the amount of any invoice issued by Datix which it has informed Datix of in writing within seven days of the date of the invoice, the Customer shall be entitled to withhold payment of the disputed amount only (provided it pays the undisputed amount in accordance with Clause 7.4) pending resolution of that dispute. Following resolution of that dispute, the Customer shall pay to Datix within five days (or before the end of the original period for payment if earlier) any amount which it agrees or is ordered to pay together with interest (if applicable) calculated in accordance with Clause 7.7.

7.10 Each party will be responsible, as required under applicable law, for identifying and paying all taxes and other governmental fees and charges (and any penalties, interest, and other additions thereto) that are imposed on that party upon or with respect to the transactions and payments under these Terms and Conditions. All payments made by the Customer to Datix under these Terms and Conditions will be made free and clear of any deduction or withholding, as may be required by law. If any such deduction or withholding (including but not limited to cross-border withholding taxes) is required on any payment, the Customer will pay such additional amounts as are necessary so that the net amount received by Datix is equal to the amount then due and payable under these Terms and Conditions.

8 CHARGES ADJUSTMENT AND ADDITIONAL COST ITEMS8.1 In addition to its other rights under this Clause 8 to increase the Hosting Charges in certain specified circumstances, Datix shall also be entitled to increase the Hosting Charges for the Services following the expiry of the Minimum Term by serving not less than twenty days' written notice on the Customer. In the event that the Customer does not wish to pay the increased Hosting Charges then it shall within fourteen days of receipt of the relevant notice from Datix serve three months written notice to terminate the provision of the Services. During that notice period, the Hosting Charges for the Services shall not include the increase proposed by Datix which resulted in the Customer electing to terminate the provision of the Services.

8.2 Where any Hosting Charges are stated to be based on the volume of the Customer's use of the Services (or part thereof) then Datix shall be entitled to vary such Hosting Charges at any time in accordance with the Services Description and/or the Quote to reflect the actual use of the Services (or part thereof) by the Customer from time to time.

8.3 Datix shall be entitled to increase the Hosting Charges for any data centre hosting or co-location Service annually on 1 April to reflect any increase in the costs to Datix generally of providing that Service since the preceding 1 April. Such cost increases may include increases in rent, rates, taxes, service charges and utility charges. Any increase applied by Datix pursuant to this Clause 8.3 shall take into account any increases in the Hosting Charges which have been made by Datix in the preceding twelve months in accordance with Clause 8.5.

8.4 In the event that in any Year the actual Hosting Charges payable by the Customer in respect of any hosting or co-location Service would be less than 50% of the value of the highest amount of Hosting Charges paid by the Customer in any preceding Year then the Hosting Charges payable by the Customer for that Year shall be 50% of such higher Hosting Charges instead of the lower actual Hosting Charges.

8.5 In the event of any Change in Law occurring, Datix shall be entitled to increase the Hosting Charges to reflect the increased cost to Datix of providing the Services as a result of that Change in Law by serving not less than twenty days' written notice of such increase on the Customer.

8.6 At the request of the Customer, Datix shall provide to the Customer such reasonable supporting evidence as may be necessary to support any increase to the Hosting Charges made by Datix pursuant to Clauses 8.3 to 8.5. Any such evidence provided by Datix shall constitute Confidential Information of Datix.9 PREMISES9.1 Access by the Customer and its representatives to any premises of Datix and/or the Hosting Provider for the purpose of auditing the provision of the Services shall at all times be at Datix’s discretion and subject to the Customer providing adequate notice and compliance by the Customer with the access and security policies of Datix and/or the Hosting Provider for the time being in force. The Customer shall indemnify Datix and/or the Hosting Provider against all Losses that Datix and/or the Hosting Provider or any of Datix’s and/or the Hosting Provider’s other customers may incur by reason of any act or omission of the Customer or any of its representatives whilst on any premises of Datix and/or the Hosting Provider (including any failure by the Customer to comply with its obligations pursuant to these Terms and Conditions).

9.2 The Customer shall ensure that all of its employees, agents, sub-contractors and other persons authorised by it whom Datix and/or the Hosting Provider may permit access to Datix’s and/or the Hosting Provider’s premises for the purpose of auditing the provision of the Services are suitably qualified, skilled and experienced to carry out the audit for which they are entering the relevant premises to carry out. Datix and/or the Hosting Provider shall be entitled to refuse any individual access to its premises without liability to Datix and/or the Hosting Provider where Datix and/or the Hosting Provider has reasonable grounds for suspecting that such individual does not have the appropriate skills, qualifications or expertise or who may pose a threat to safety or security.

9.3 Whilst on any premises of Datix and/or the Hosting Provider, the Customer shall comply with all reasonable site procedures of Datix and/or the Hosting Provider notified to it in advance in writing.10 TRADE COMPLIANCE10.1 In connection with these Terms and Conditions, each party will comply with all applicable import, re-import, sanctions, anti-boycott, export, and re-export control laws and regulations. For clarity, the Customer is solely responsible for compliance related to the manner in which the Customer chooses to use the Service Offerings, including the Customer’s transfer and processing of Customer Content and the provision of Customer Content to End Users. The Customer represents and warrants that the Customer and its financial institutions, or any party that owns or controls the Customer or its financial institutions, are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government, the European Union or its Member States, or other applicable government authority.

11 DATA PROTECTION11.1 Datix shall procure that any personal data is stored in the geographical locations set out in the Privacy Policy or as otherwise agreed with the Customer in writing.

11.2 Datix shall use reasonable endeavours to procure that the Hosting Provider shall:

11.2.1 implement reasonable and appropriate measures to assist Datix to secure such personal data against accidental or unlawful loss, access or disclosure;

11.2.2 not disclose such personal data to any government body or Third Party, except as permitted by Clause 20;

11.2.3 not move such personal data from the geographical locations described in Clause 11.1; except in each case as necessary to comply with the law or a binding order of a governmental body, in which case Datix shall upon receipt from the Hosting Provider give the Customer notice of any legal requirement or order referred to in this Clause 11.2.3; and

11.2.4 use such personal data only in accordance with the Privacy Policy.

11.3 To provide billing and administration services, Datix may process Service Attributes in the region(s) where the Customer uses the Service Offerings. To provide the Customer with support services initiated by the Customer and investigate fraud, abuse or violations of these Terms and Conditions, Datix may process Service Attributes wherever Datix or the Hosting Provider maintains support and investigation personnel.

11.4 Datix shall be entitled to charge the Customer at its then current professional services rates for any time spent in connection with the requests of privacy agencies, subject access requests or similar requests or providing information required by the Customer to comply with its obligations under data protection legislation.

12 PROPRIETARY RIGHTS 12.1 The Customer consents to Datix’s use of Customer Content to provide the Service Offerings to the Customer and any End Users.

12.2 The Customer represents and warrants to Datix that: (a) the Customer or the Customer’s licensors own all right, title, and interest in and to Customer Content; (b) the Customer has all rights in Customer Content necessary to grant the rights contemplated by these Terms and Conditions; and (c) none of Customer Content or End Users’ use of Customer Content or the Service Offerings will violate the Acceptable Use Policy.

12.3 Datix or Datix’s licensors own all right, title, and interest in and to the Service Offerings, and all related technology and intellectual property rights. Subject to the terms of these Terms and Conditions, Datix grants the Customer a limited, revocable, non-exclusive, non-sublicensable, non-transferrable licence to do the following: (a) access and use the Services solely in accordance with these Terms and Conditions; and (b) copy and use the Datix Content solely in connection with the Customer’s permitted use of the Services. Except as provided in this Clause 12.3, the Customer obtains no rights under these Terms and Conditions from Datix, Datix’s affiliates or Datix’s licensors to the Service Offerings, including any related Intellectual Property Rights. Some Datix Content and Third Party content may be provided to the Customer under a separate licence. In the event of a conflict between these Terms and Conditions and any separate licence, the separate licence will prevail with respect to the Datix Content or Third Party content that is the subject of such separate licence.

12.4 Neither the Customer nor any End User will use the Service Offerings in any manner or for any purpose other than as expressly permitted by these Terms and Conditions. Neither the Customer nor any End User will, or will attempt to (a) modify, distribute, alter, tamper with, repair, or otherwise create derivative works of any Content included in the Service Offerings (except to the extent Content included in the Service Offerings is provided to the Customer under a separate licence that expressly permits the creation of derivative works), (b) reverse engineer, disassemble, or decompile the Service Offerings or apply any other process or procedure to derive the source code of any software included in the Service Offerings (except to the extent applicable law doesn’t allow this restriction), (c) access or use the Service Offerings in a way intended to avoid incurring fees or exceeding usage limits or quotas, or (d) resell or sublicense the Service Offerings. During and after the Term, the Customer will not assert, nor will the Customer authorise, assist, or encourage any Third Party to assert, any intellectual property infringement claim regarding any Service Offerings the Customer has used.

12.5 If the Customer provides any suggestions related to the Service (“Suggestions”) to Datix or Datix’s affiliates, Datix and Datix’s affiliates will be entitled to use the Suggestions without restriction. The Customer hereby irrevocably assigns to Datix all right, title, and interest in and to the Suggestions and agrees to provide Datix any assistance Datix require to document, perfect, and maintain Datix’s rights in the Suggestions.13 LIMITATION OF LIABILITY13.1 The following provisions set out Datix's entire liability (including any liability for the acts and omissions of its employees, agents and sub-contractors) to the Customer under these Terms and Conditions.

13.2 All warranties, conditions, guarantees, rights and remedies not set out in these Terms and Conditions whether implied by any applicable statute or otherwise are excluded to the maximum extent permitted by law.

13.3 The Customer acknowledges that:

13.3.1 it will comply with all laws, rules and regulations (including any rules, codes of conduct or regulations which apply to the Customer’s particular business or industry);

13.3.2 the Services have not been designed to meet the Customer’s individual requirements;

13.3.3 it is the Customer’s responsibility to ensure that the Services are fit for the Customer’s purposes;

13.3.4 it is solely responsible for the content of any reports which are generated by the Services and that it is the Customer’s responsibility to ensure that reports generated are adequate for the Customer’s needs and purposes; and

13.3.5 any data which is inputted by the Customer while using the Services shall be in accordance with any instructions given by Datix, and shall be inputted accurately and properly.

13.4.1 death or personal injury caused by the negligence of Datix or its officers, employees, contractors or agents;

13.4.2 fraud or fraudulent misrepresentation; or

13.4.3 any other liability which may not be excluded by law.

13.5 Subject to Clause 13.4, Datix shall have no liability to the Customer in respect of any failure or delay by it to provide the Services in accordance with these Terms and Conditions where such failure or delay is attributable to any failure or delay by the Customer to comply with its obligations under these Terms and Conditions.

13.6 Subject to Clause 13.4, Datix shall not be liable under or in relation to these Terms and Conditions (whether such liability arises due to negligence, breach of contract, misrepresentation or otherwise) for any:

13.6.1 indirect, special or consequential loss or damage;

13.6.2 any form of exemplary or incidental loss or damages;

13.6.3 loss of profits or anticipated profit;

13.6.4 loss of sales, business, customers or revenue;

13.6.5 loss of goodwill or damage to reputation;

13.6.6 loss of contract;

13.6.7 loss of savings or anticipated savings;

13.6.8 loss of opportunity;

13.6.9 loss or corruption of data;

13.6.10 any loss or damage arising as a result of any loss of or corruption to data (whether temporary or permanent);

13.6.11 any loss or damage arising out of an inability to restore data due to the loss of or damage to any encryption key by the Customer;

13.6.12 loss or damage relating to or arising from any reliance on any report or data which is entered into or extracted out of the Services by the Customer; or

13.6.13 loss or damage relating to or arising from reliance on the Services by the Customer to meet any of the Customer’s legal obligations under any law or regulation (including, without limitation, health and safety law).

13.7 Subject to Clause 13.4, Datix shall not be liable in respect of any breach of these Terms and Conditions or for any representation, statement or tortious act or omission:

13.7.1 which results from any breach of these Terms and Conditions by, or any negligent act or omission of, the Customer; and/or

13.7.2 unless the Customer shall have served notice of the same upon Datix within six months of the date it became aware of it or, if earlier, the date when it ought reasonably to have become so aware; and/or

13.7.3 to the extent Datix remedies any breach of these Terms and Conditions within six months after being notified by the Customer of the breach.

13.8 Subject to Clause 13.4, neither Datix nor any of Datix’s affiliates or licensors will be responsible for any compensation, reimbursement, or damages arising in connection with:

13.8.1 the Customer’s inability to use the Services, including as a result of any (i) termination or suspension of the Customer’s use of or access to the Service Offerings, (ii) Datix’s discontinuation of any or all of the Service Offerings, or, (iii) any unanticipated or unscheduled downtime of all or a portion of the Services for any reason;

13.8.2 the cost of procurement of substitute goods or services;

13.8.3 any investments, expenditures, or commitments by the Customer in connection with these Terms and Conditions or the Customer’s use of or access to the Service Offerings; or

13.8.4 any unauthorised access to, alteration of, or the deletion, destruction, damage, loss or failure to store any of the Customer Content or other data.

13.9 Subject to Clause 13.4 and without prejudice to Clause 13.11, Datix’s liability for damage to or loss of physical property shall not exceed £30,000 (thirty thousand pounds) in respect of any one event or series of connected events giving rise to a claim for any such damage or loss.

13.10 Subject to Clause 13.4 and without prejudice to Clauses 13.11 and 13.9, the total aggregate liability of Datix to the Customer in connection with the provision of the Services or otherwise arising out of or in connection with the Services or these Terms and Conditions during each Year howsoever arising whether in contract, tort (including negligence) or otherwise shall be limited to the amount of Hosting Charges paid or payable by the Customer for the provision of the Services giving rise to the claim in question during the immediately preceding Year (or during the first Year the Hosting Charges paid and payable during that period) subject to a maximum amount of £1,000,000 (one million pounds) if lower than the actual amount of the Hosting Charges over that Year.

13.11 In the event that the provision of the Services (or part thereof) is terminated prior to the expiry of its Minimum Term or without compliance with its Notice Period (as applicable) other than by reason of the Customer exercising its right to terminate pursuant to Clauses 14.2 or 14.4 or should the Customer purport to terminate the provision of the Services without complying with the applicable provisions of these Terms and Conditions, none of the provisions of this Clause 13 shall operate so as to exclude Datix’s right to recover from the Customer the Hosting Charges which would have been payable by the Customer in respect of the Services up until the earliest point at which the Customer could have lawfully terminated the provision of the Services in accordance with these Terms and Conditions, provided that Datix shall be obliged to mitigate its loss in accordance with common law principles.

13.12 The Service Offerings are provided “as is.” Except as expressly provided in these Terms and Conditions, or to the extent prohibited by law, or to the extent any statutory rights apply that cannot be excluded, limited or waived, Datix and Datix’s affiliates and licensors:

13.12.1 make no representations or warranties of any kind, whether express, implied, statutory or otherwise regarding the Service Offerings or the Third Party content, and

13.12.2 disclaim all warranties, including any implied or express warranties (i) of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment, (ii) arising out of any course of dealing or usage of trade, (iii) that the Service Offerings or Third Party content will be uninterrupted, error free or free of harmful components, and (iv) that any content will be secure or not otherwise lost or altered.

13.13 None of the provisions of this Clause 13 shall operate so as to exclude or limit Datix’s right to recover from the Customer the Hosting Charges which would have been payable by the Customer (including any element of the Hosting Charges which is profit) and no such sums shall count towards the cap on the Customer’s liability to Datix.

13.14 The Customer acknowledges that the provisions of this Clause 13 are, taking into account all the circumstances and the ability of the parties to obtain insurance, reasonable in every respect.13.15 The provisions of this Clause 13 shall survive any termination of these Terms and Conditions.

14 TERM AND TERMINATION14.1 Subject at all times to earlier termination in accordance with the provisions of these Terms and Conditions, the Services shall continue until the expiration of the Minimum Term. Following the expiry of the Minimum Term these Terms and Conditions shall automatically renew for successive periods of twelve months unless either party serves on the other not less than three months written notice of termination, such notice to expire at the end of the Minimum Term or an anniversary of the date on which the Minimum Term expires (the “Notice Period”).

14.2 The Customer shall be entitled to terminate the provision by Datix of the Services prior to the expiry of the Minimum Term or thereafter, without complying with the applicable Notice Period, in the event that Datix fails (for a reason which is not Force Majeure or suspension of Services pursuant to Clause 5) to make the Service in question available for a period in excess of twenty-four consecutive hours on three occasions in any period of three consecutive months. The Customer shall only be entitled to exercise its right to terminate pursuant to this Clause 14.2 by serving written notice of termination on Datix within twenty-eight days of the date of the third qualifying period of unavailability with termination of the Services then taking effect on the expiry of that twenty-eight days' period. In the event that no notice of termination is received by Datix by the expiry of that twenty-eight days' period, the Customer shall be deemed to have waived its right to terminate pursuant to this Clause 14.2 on that particular occasion.

14.3 In the event that the Customer exercises its right to terminate the provision of the Services pursuant to Clause 14.2, Datix shall, within twenty-eight days of the date of termination, refund to the Customer any advance Hosting Charges which may have been paid by the Customer in anticipation of the provision of that Service after the date of termination.

14.4 Without prejudice to its other rights or remedies, either party shall be entitled to immediately terminate the provision of the Services or any part of the Services:

14.4.1 by serving written notice of termination on the other party (such notice to be served within fifty-five days of the breach giving rise to the right to terminate occurring) in the event that the other party commits a material breach of any of its obligations pursuant to these Terms and Conditions in connection with the provision of the Service in question, which, in the case of a material breach which is capable of remedy, is not remedied within twenty-five days following receipt of written notice from the party not in material breach requiring the party in breach to do so; or

14.4.2 in the event that the other party enters into any compromise or arrangement with its creditors or becomes unable to pay its debts within the meaning of Section 123(1) of the Insolvency Act 1986, if an order is made or an effective resolution is passed for the other party's winding up (except for the purposes of amalgamation or reconstruction as a solvent company), if a petition to wind-up the other party is presented to court (which is not withdrawn within fourteen days) or if a receiver, manager, administrative receiver or administrator is appointed in respect of the whole of any part of the other party's assets.

14.5 Without prejudice to its other rights or remedies, Datix shall be entitled to terminate at its discretion the provision of the Services by written notice in the event that the Customer fails on three or more occasions to pay any invoice (to the extent that the Customer has not disputed it in accordance with Clause 7.9) within fourteen days of its due date and any such termination shall be deemed to be as a consequence of a material breach by the Customer.

14.6 Datix may change or discontinue any or all of the Service Offerings or change or remove functionality of any or all of the Service Offerings or terminate these Terms and Conditions immediately upon notice to the Customer:

14.6.1 if Datix has the right to suspend under Clause 5, or

14.6.2 if Datix’s relationship or contract with the Hosting Provider or other Third Party partner who provides software, other technology, access, consent or services which are used or required by Datix in order to provide the Service Offerings expires, terminates or requires Datix to change the way Datix provides the Services or software or other technology as part of the Services, or

14.6.3 in order to comply with the law or requests of governmental entities.

14.7 Termination of the provision of the Services shall not affect the continuing enforceability of any provision of these Terms and Conditions which, whether expressly or by implication, is to survive termination.

14.8 Upon termination of these Terms and Conditions:

14.8.1 all the Customer’s rights under these Terms and Conditions immediately terminate;

14.8.2 the Customer remains responsible for all fees and Hosting Charges the Customer has incurred through to the termination date and is responsible for any fees and Hosting Charges the Customer incurs during the post-termination period described in Clause 14.9;

14.8.3 if termination is pursuant to Clause 14.6.2, the Customer shall be liable to pay the Hosting Charges for the affected Services up until the point in time that the Customer could otherwise first have terminated those Services, irrespective of the fact that those Services are no longer being provided;

14.8.4 the Customer will immediately return or, if instructed by Datix, destroy all Datix Content and Third Party Content in the Customer’s possession; and

14.8.5 Clauses 1, 3.1, 4, 7, 10, 12 (except the license granted to the Customer in Clause 12.3), 13, 14.8 and any other provision of these Terms and Conditions which expressly or by implication is to continue after termination will continue to apply in accordance with their terms.

14.9 Unless Datix terminates the Customer’s use of the Service Offerings pursuant to Clause 14.4, during the fifteen days following the termination date:

14.9.1 Datix will not take action to remove from the Datix systems any of Customer Content as a result of the termination; and

14.9.2 Datix will allow the Customer to retrieve Customer Content from the Services only if the Customer has paid all amounts due under these Terms and Conditions.

14.10 Any termination of the Service Offerings pursuant to the terms hereof shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of either party nor the coming into or continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination.

15 FORCE MAJEURE15.1 No failure or delay by either party to perform its obligations in accordance with these Terms and Conditions (other than the obligation to pay the Hosting Charges for the Services) shall give rise to any claim by the other or be deemed a breach of any obligation under these Terms and Conditions if such failure or delay results directly from an event of Force Majeure.

15.2 In the event that Datix is prevented from providing any Service to the Customer by reason of an event of Force Majeure for a period of in excess of twenty eight consecutive Business Days, then the Customer shall:

15.2.1 not be liable to pay the Hosting Charges associated with the provision of the Service in question during the continuance of the event of that Force Majeure event; and

15.2.2 be entitled to immediately terminate the provision of the Service affected by the event of Force Majeure by serving written notice on Datix.

16 RETURN OF CUSTOMER DATA16.1 Where the Services are terminated by the Customer under Clause 8.1 or either Party under Clause 14.1 the Customer will remove its data from the relevant data centre during the relevant notice period.

16.2 In the event that the provision of any Service is terminated by the Customer pursuant to Clauses 14.2 or 14.4 and the Customer wishes to retrieve any data stored by it following such termination then the Customer shall inform Datix of this in writing at the same time as the Customer gives notice of termination. Subject to the Customer having paid Datix all sums for the time being due and payable to Datix, Datix shall then allow the Customer to continue to use the Service free of charge for a period of up to fifteen days for the purpose only of carrying out such retrieval.

16.3 In the event that the provision of any Service is terminated other than by the Customer pursuant to Clauses 14.2 or 14.4 and the Customer wishes to retrieve any data stored by it the Customer shall by written notice to Datix on or before the date of termination elect for retrieval of the data carried out by Datix in which case the Customer must pay immediately all Hosting Charges which may be outstanding at the date of termination and the then current Hosting Charges for the provision of such retrieval. Datix shall have no obligation to permit the use of the Service beyond the termination date so that the Customer may retrieve its data.

17 ENCRYPTION KEYS17.1 Where, in order to make use of the Services, the Customer is provided with any encryption keys or logon and password details (“Access Codes”), those Access Codes shall be held at the risk of the Customer and it shall be the sole responsibility of the Customer to ensure that those Access Codes are kept safe and secure, are not shared and are managed prudently. The Customer acknowledges that Datix shall not be able to undertake the restoration of any data where the Customer has lost any applicable Access Codes provided to it, that Datix is entitled to treat any action or instruction made via an Access Code as a valid action or instruction and that Datix shall have no liability to the Customer in such circumstances.18 ENFORCEMENT OF THESE TERMS AND CONDITIONS BY THIRD PARTIES18.1 No person who is not a party to these Terms and Conditions shall have any right to enforce these Terms and Conditions pursuant to the Contracts (Rights of Third Parties) Act 1999, except as expressly set out in these Terms and Conditions.19 SPECIFIC SERVICE TERMS 19.1 The Services make use of Microsoft Software and Microsoft requires that the Customer agrees (and the Customer does agree) that:

19.1.1 the Microsoft Software is neither sold nor distributed to the Customer and the Customer may use it solely in conjunction with the Services;

19.1.2 the Customer may not transfer or use the Microsoft Software outside the Services;

19.1.3 the Customer may not remove, modify or obscure any copyright, trademark or other proprietary rights notices that are contained in or on the Microsoft Software;

19.1.4 the Customer may not reverse engineer, decompile or disassemble the Microsoft Software, except to the extent expressly permitted by applicable law;

19.1.5 Microsoft disclaims, to the extent permitted by applicable law, all warranties by Microsoft and any liability by Microsoft or its suppliers for any damages, whether direct, indirect, or consequential, arising from the Services;

19.1.6 Microsoft is not responsible for providing any support in connection with the Services. Do not contact Microsoft for support;

19.1.7 the Customer is not granted any right to use the Microsoft Software in any application controlling aircraft or other modes of human mass transportation, nuclear or chemical facilities, life support systems, implantable medical equipment, motor vehicles, weaponry systems, or any similar scenario (collectively, “High Risk Use”). Microsoft and its suppliers disclaim any express or implied warranty of fitness for High Risk Use. High Risk Use does not include utilization of the Microsoft Software for administrative purposes, to store configuration data, engineering and/or configuration tools, or other non-control applications, the failure of which would not result in death, personal injury, or severe physical or environmental damage. These non-controlling applications may communicate with the applications that perform the control, but must not be directly or indirectly responsible for the control function; and

19.1.8 Microsoft is an intended Third Party beneficiary of this Clause 19.1, with the right to enforce its provisions.

19.2 As part of using the Services, the Customer agrees that the Hosting Provider’s resources may be terminated or replaced due to failure, retirement or other requirement(s). Datix has no liability whatsoever for any damages, liabilities, losses (including any corruption, deletion, or destruction or loss of data, applications or profits), or any other consequences resulting from the foregoing.

19.3 The Customer may only use the Hosting Provider’s resources to store, query, retrieve and serve data and other content owned, licensed or lawfully obtained by the Customer. The Customer acknowledges that neither Datix nor Datix’s licensors are responsible in any manner, and the Customer is solely responsible, for the proper configuration of database security groups and other security settings associated with the Hosting Provider.

19.4 Datix may terminate the Customer’s use the Hosting Provider’s resources if the Customer attempts to access or tamper with any software pre-loaded on the database instance, including the operating system software running on the database instance.

19.5 All Domain Name System (“DNS”) records (other than Private DNS records) used in connection with the Services will be publicly available and Datix will have no liability for disclosure of those DNS records.

19.6 The Customer’s use of email must comply with the Acceptable Use Policy and these Terms and Conditions.

20 CONFIDENTIALITY AND FREEDOM OF INFORMATION20.1 Other than to its responsible employees, sub-contractors and professional advisers who need to have such Confidential Information disclosed to them and except insofar as a party may have a statutory duty to disclose any Confidential Information of the other party or is required by law or a regulatory body to do so, neither party shall divulge or communicate to any Third Party any Confidential Information of the other party but such restriction shall cease to apply to any Confidential Information of a party which may lawfully come into the public domain other than through the act or default of the other party.

20.2 Each party shall be entitled to use the Confidential Information of the other party only in connection with the performance of its obligations under these Terms and Conditions and not otherwise or for its benefit or the benefit of any Third Party, except that the Customer irrevocably consents to Datix revealing its findings from any audit process to the Health and Social Care division of the NHS.

20.3 Each of the parties undertakes to the other to take all such steps as shall from time to time be reasonable to ensure compliance with the provisions of this Clause 20 by its employees agents and sub-contractors. The Customer shall remain principally liable for any breaches of the obligations in Clause 20 by its employees, agents or sub-contractors.

20.4 The Customer acknowledges and agrees that, where the Customer receives an information request under the Freedom of Information Act 2000 (“FOIA”) in connection with these Terms and Conditions, the Customer will immediately notify the same to Datix, and, where the information request refers to Datix’s commercially sensitive information or Confidential Information, the Customer will allow Datix sufficient time to raise an objection to the extent, type and/or nature of disclosure requested, and will work with Datix to agree the form of disclosure.

20.5 Datix is not itself subject to the FOIA but shall assist and cooperate with the Customer to enable it to comply with its disclosure obligations under the FOIA.

20.6 Where Datix receives a request for information under the FOIA which relates to these Terms and Conditions which does not refer to Datix’s commercially sensitive information or Confidential Information, Datix will not respond to that request (unless directed to do so by the Customer) and will use its best endeavours to transfer the request to the Customer within two Business Days).

20.7 With the exception of Datix’s commercially sensitive information or Confidential Information, Datix agrees that these Terms and Conditions and any recorded information held by Datix on the Customer’s behalf for the purposes of these Terms and Conditions are subject to the obligations and commitments of the Customer under the FOIA.

20.8 Datix agrees that, save in respect of Datix’s commercially sensitive information or Confidential Information, the decision on whether any other exemption to the general obligations of public access to information applies to any request for information received under the FOIA is a decision solely for the Customer.

20.9 Datix acknowledges that the Customer, acting in accordance with the codes of practice issued and revised from time to time under section 45 of FOIA, may disclose information concerning Datix and these Terms and Conditions, save for Datix’s commercially sensitive information or Confidential Information.

20.10 Datix agrees to assist the Customer in responding to a request for information, by processing information (as defined in FOIA) in accordance with a records management system that complies with all applicable records management recommendations and codes of conduct issued under section 46 of FOIA, using reasonable endeavours to provide copies of all information requested by the Customer which is not exempted within five Business Days of that request and without charge.

20.11 Datix and the Hosting Provider shall be entitled to record, retain, use and disclose the Customer’s Confidential Information as required by the Monitoring Requirements from time to time. Datix and the Hosting Provider shall be entitled to disclose the Customer’s Confidential Information to any regulatory body to whom they are required to disclose.

21 ORDER OF PRECEDENCE21.1 If there is a contradiction or inconsistency between any documents or provisions contained in these Terms and Conditions, it shall be resolved by giving precedence to those documents or provisions in the following order:

21.1.1 the Clauses in these Terms and Conditions;

21.1.2 the Service Level Agreement;

21.1.3 the Privacy Policy;

21.1.4 the Acceptable use Policy;

21.1.5 the terms of use of the Datix Website; and then

21.1.6 the Quote.22 VARIATIONS22.1 Datix shall be entitled to make such reasonable amendments to these Terms and Conditions as may be necessary from time to time to ensure Datix’s and these Terms and Conditions’ continuing compliance with any applicable legislation, law, regulation, code of practice, agreement with any the Hosting Provider or any other Third Party and/or licence condition. Any such changes shall take effect on notification to the Customer.

22.2 Without prejudice to Clause 22.1, Datix shall at any time be entitled to amend the terms set out in these Terms and Conditions for any reason upon provision of no less than thirty days’ written notice to the Customer.

22.3 Save in respect of Clauses 22.1 and 22.2 above, no variation of these Terms and Conditions shall be valid unless it is in writing and signed by or on behalf of each of the parties.23 ASSIGNMENT AND SUB-CONTRACTING23.1 The Customer shall not be entitled to assign or novate any of its rights or obligations under these Terms and Conditions without the prior written consent of Datix, such consent not to be unreasonably withheld or delayed. For the purposes of this Clause 23.1, Datix shall not be deemed to have acted unreasonably should it refuse to consent to any assignment or novation by the Customer to any Third Party who is not, in the reasonable opinion of Datix, of the same financial standing or creditworthiness as the Customer.

23.2 Datix shall be entitled to sub-contract the performance of any of its obligations under these Terms and Conditions provided that any such sub-contracting shall not reduce Datix’s liability to the Customer under these Terms and Conditions. If, as a result of any act, omission or default by a sub-contractor, Datix is liable to compensate the Customer under these Terms and Conditions in respect of any claim, loss, damage, cost or liability, the Customer will on written request from Datix and at no cost to Datix assign to Datix any and all rights of action against the sub-contractor in respect of such claim, loss, damage, cost or liability which vests in the Customer.

24 GENERAL24.1 Any notice or other communication to be given under these Terms and Conditions shall be in writing and shall be deemed to have been duly served on a party if it is left at the authorised address of that party or posted by pre-paid first class post addressed to that party at such address and shall if:

24.1.1 personally delivered, be deemed to have been received at the time of delivery, provided that where delivery occurs after 5.00 pm on a Business Day or on a day which is not a Business Day, receipt shall be deemed to occur at 9.00 am on the next following Business Day; or

24.1.2 posted to an inland address in the United Kingdom, be deemed to have been received on the Business Day after the date of posting.

24.2 For the purposes of Clause 24.1, the authorised address of Datix shall be its registered office for the time being and, in the case of the Customer, the address as set out in the Quote. Either party may notify the other party in writing from time to time of a change in its authorised address to another address in the United Kingdom provided that notice of that change is given in accordance with the requirements of Clause 24.1.

24.3 Whilst the parties may make operational communications concerning these Terms and Conditions via electronic mail, formal notice may not be validly served under these Terms and Conditions by electronic mail.

24.4 Neither party has relied upon any warranty or representation except as expressly provided for or referred to in these Terms and Conditions. All warranties, conditions, terms and representations, express or implied (whether by law, statute or otherwise) if not expressly incorporated into these Terms and Conditions are excluded to the fullest extent permitted by law.

24.5 Nothing in these Terms and Conditions shall exclude or limit the liability of either party arising out of fraud, fraudulent misrepresentation or fraudulent concealment.

24.6 Nothing in these Terms and Conditions is intended to nor shall it create any partnership, joint venture, agency or other fiduciary relationship between the parties who are with respect to each other, independent contractors.

24.7 Any provision of these Terms and Conditions which is held to be invalid or unenforceable shall be deemed ineffective to the extent of such invalidity or unenforceability without invalidating or rendering unenforceable the remaining provisions of these Terms and Conditions. If the foregoing applies, the parties shall use all reasonable endeavours to agree upon any lawful and reasonable variations to these Terms and Conditions which may be necessary in order to achieve, to the greatest extent possible, the same effect as would have been achieved by the Clause, or the part- Clause, in question.

24.8 No failure, delay or neglect by a party to enforce any provision of these Terms and Conditions and no delay or omission on the part of either party to exercise or avail itself of any right, power or privilege that it has or may have hereunder, shall be construed nor be deemed to operate as a waiver of that party's right in respect of such provision of any succeeding breach of the same or other provision nor shall it affect the validity of these Terms and Conditions or any provision in these Terms and Conditions nor prejudice that party's right to take any subsequent action.

25 LAW AND JURISDICTION25.1 These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

25.2 Each party irrevocably agrees (subject to Clause 25.3) that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).

25.3 Notwithstanding Clause 25.2 above, in the event that the Customer’s registered office and/or principal place of business is outside the European Union, any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims) shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with those Rules. The seat of arbitration will be London and the language of the arbitration will be English.

SERVICE LEVEL AGREEMENT applicable to the SERVICES (THE DATIX HOSTED SERVICE)1 The Datix Service Desk is available 9:30am to 5:00pm UK Time, Monday to Friday, except UK public holidays for application queries.

2 The purpose of the Service Desk is primarily to enable the Customer’s nominated contact to access technical help in the event that the Customer encounters any problems with the Services.

3 Datix normally limits support to named individuals within an organisation and only queries from these individuals will be accepted. The Customer’s nominated contact is expected to have been trained in the Datix software and to be familiar with the Operating Instructions and with Microsoft Windows.

4 Datix recommends that details of any Fault are emailed to support@datix.co.uk. The Customer may also be asked to provide a more detailed description of the problem or to conduct certain investigations.

5 All requests for support are logged and allocated a call reference number. The Customer will receive an acknowledgement by email that their request has been logged and details of the priority which has been assigned to it. This will normally be done within three working hours of receipt of the request. If the suspected fault is of critical priority (1) (see the table below) you should telephone Datix.

6 Datix will not be able to resolve suspected issues which cannot be repeated or replicated. These will be presumed to be attributable to matters unrelated to the Services.

7 When a Fault has been accepted by Datix as a problem in the Services or as requiring further investigation before such a determination can be made, Datix will allocate it a priority. The priority is assessed according to the effect of the Fault on access to the Datix software in accordance with the Support Response Times set out in the table below.

8 Datix support is not intended as a substitute for training or for dealing with matters which are dealt with in any information provided to the Customer. However, as a discretionary service and not as a matter of obligation, the Service Desk may be available to answer queries of the “How do I ?” type.

9 Datix provides a chargeable service for dealing with support requests that are not covered by your contract. This service can be accessed by contacting the Service Desk in the normal way.

10 At Datix, we are constantly improving our products. Our aim is to make them easier to use, which will increase efficiency and deliver more benefits for your organisation. If you have a suggestion for the Services, you may request a suggestion form by contacting the service desk in the usual manner.

Published on 6th December 2017.

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