I do not understand why Regions would choose not to have any branches in San Antonio. I have a check from my insurance company that has to be signed by Regions. I am in San Antonio, over 90 miles away from the nearest branch. I will have to drive 180 miles round trip to get a signature. After my mortgage is paid, we will no longer be Regions customers. Guess the bank doesn't care about over a million people in the 7th largest city in the United States.

So I was told by the Branch Mgr Ewa Frackiewicz that if I enrolled all of our bills under bill pay and set up our kids accounts under us along with all our savings accounts that we would accumulate rewards points that would not expire. She herself said she had points from years that she didn’t know about and someone called her to redeem them which totaled $500. So I was very eager and bought into this lie! Well fast forward a year. We move to Chicago Illinois where they have no Regions and so it becomes inconvenient to have everything grouped under one entity. Our kids open accused elsewhere which decreases the number of accounts we control. I call to have our points converted to cash and I’m told we have no Reward account. So I have no cash to be converted. I received emails for more than two years about our points balance. Then after our move I notice they have stoppped. I’m now told the points expire. And my Rewards account is closed. So who closed it? Because we didn’t. So they transfer me to the Reward Dept and the recording says call volume is higher than usual and to call back later or go online to redeem points. Then hangs up! Thank you Regions for nothing and lying about your services and offers. I’m so glad we never put all of our eggs in one basket. I will be closing everything. Oh, and the branch phone number where I set up all of this and was told the lies is no longer in service. Regions is a not a bank to do business with! I feel like this is fraud when you’re lied to just to have business. I’m glad I never used their credit cards and mortgage loans etc. They tried for years to get us to convert those things but we stood confident in where we were. This is a warning!!! Don’t do business with Regions!!!

I have been banking with Regions for over 16 years, since they were Amsouth! I love the branch in Summerville,Ga. The employees treat me like part of their family and not just like a customer. They help me soooo much and answer all my questions either in person or by phone! My husband use to bank with BB&T(Summerville Branch)and after 15 years of banking with them, he moved to Regions!!!! Just like me, he loves the family environment the soon we walk in.... Something other banks don't do.
Regions in Summerville put their customers first always and they go beyond their job title to make sure us, the customers, are well taken care of!!

Feels like a small town bank. They helped me in choosing the right products for my teens. They also know me when I walk in the door. If I have a question, I'm put through to the same person that opened my account when possible. Great service.

* this reviewer has be with this bank for 3 - 10 years* this reviewer had 3 - 5 banks before.5 of 7 people found this review helpful. Was this review helpful to you? Yes, NoReport Abuse

Region's bank in the toco hills shopping plaza in Atlanta,Ga is the #1 bank in my books! I think what sold me are the Region's employees!
they always have a smile and a kind word to say.Love you guys !

From the minute we walked in we felt cared for at this bank. Jo, who is one of the managers is the BEST BEST BEST lady to ever grace a bank office. Jeff set us up with our account and was AWESOME, and Missy, is one of the best teller's I've ever met. Some of the older ladies there are a bit cranky, but I just always try to be kind to them and bless them. Bank jobs are not easy, and not very exhilarating, so I'd be cranky too in that position. The bottom line is you have to have grace for people. If you don't, you end up with the bad reviews the people posted here. I have had nothing but wonderful experiences with them, especially Jo. She is a gem among gems.

I have never in my life written a social media review of any business but I've made an exception for Regions Bank. I'm just a regular everyday person trying to make a living and getting along, like so many Americans on a paycheck that's gone the day it hits the bank. I chose Regions Bank because I liked the idea of a "personal banker" - an obvious figment of the bank's imagination.

I will spare you the long story about unauthorized charges using my Visa Debit card or the NSF fees charged on legitimate, authorized charges that were made PRIOR TO the posting of the fraudulent charges or to Regions taking money out of my direct deposit paycheck to cover unauthorized charges and NSF fees even though they were notified well in advance of the fraudulent charges even posting, or the inability to obtain a temporary debit card (bank personnel telling me Regions is not technically savvy enough to do that), or the fact Regions, unlike any other bank in this country is unable to put funds back into an account until the dispute is resolved - a process that could take up to 10 BUSINESS days (which of course creates additional delays since the bank was CLOSED 6 out of 10 days, or to the "personal banker" who told me that the bank would not reverse any NSF funds until the "investigation" was totally processed not caring a bit that I have not had access to my funds over a holiday season.
I DO NOT RECOMMEND THIS BANK UNDER ANY CIRCUMSTANCES! SPRINGFIELD, TN BRANCH.

* this reviewer has be with this bank for <6 months* this reviewer had 1 - 2 banks before.36 of 42 people found this review helpful. Was this review helpful to you? Yes, NoReport Abuse

Although I only have a business account with them, I will say that most banks are like this when it comes to charges you didn't make( I had a similar thing happen with my personal bank and I was still cleaning up the mess even after a year).

My business, my family and even my grandson all have Regions bank accounts and I wouldn't have it any other way!!!
They call me by my name and always are very pleasant. They do the same for my husband and because he has Parkinson's they will even make his deposit slips out.
I would recommend Regions Bank to anyone looking for a good bank. They are very helpful and listen to your every need!

Over the last two weeks I have had nothing but problems from Regions. First on October 21st I went to REGIONS ATM where my card was detained and destroyed for no reason at all. I spoke with bank customer service they apologized for their faulty ATM and informed me that another card will be mailed out in 5-10 business days. Mind you this is a Friday evening my car insurance is set to automatically withdraw from my card on the 26th. I told them that I need it sooner then that and is there anyway they can expedite it so I can be able to pay my bills. They told me I would I have to pay 35 dollars for a new card to be delivered by Tuesday 10/25. After speaking with a manager it was sent out for free and delivered on Tuesday morning. The card that was delivered have a expiration date of 10/16 and has declined EVERY TIME I'VE TRIED TO USE IT. I called bank and was told that they misprinted my card and I'll be receiving a new one that I have yet to receive. This banks has caused me so much mischief that I'm looking into a new bank.

It is nearly impossible to find a number for the bank. When you do, no one will answer. If you call the main line, you wait on hold for 15+ minutes, and they are always sorry, but can never help with anything. They bank opens after I go to work, and closes before I get off, but everything has to be done at the branch. What is the point of the main number if they can never help?

I have a car laon with regions. it is fine. but the Angie at the branch left me an message to call them. I thought it was about my loan. I tried to call them they would not answer the phone. I called the main line and they did not know what was going on but texted Angie and she was told there was a promo going on and to call the bank. I explained the bank would not answer the phone today. so i spent 45 minutes at work trying to find out what is going on about my loan just to discover i am being harrassed by phone to open an account. I would quit using money of regions was the last bank on earth. who would want to deal with this insanity. no thanks.

My daughter was attempting to set up an account. Regions took her money then froze the account because she had not provided proof of residence to satisfy the bank. Her address is my home. I had to go there twice. First time, I showed my drivers license, tax receipt for the address, voter card, and tag renewal for the car I was driving. That was not sufficient until I brought in the water bill. The water bill was not even in my daughter's name. Really? They take a water bill over multiple forms of government documentation? We will be finding another institution for our banking needs. Ridiculous

I used to be horrible with accountsOverall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dustalayna, Jun. 07, 2016

I read some of the reviews and honestly it's people who get checks directly deposited and withdrawl all the money or people who don't watch their spending... not judging by I used to do both. Now I don't want cash BC it's too easy to say well it's just a dollar until 326.00 is spent and your beating yourself for being a ding bat... online banking is free.. regions staff super educated and helpful.. they don't just fake a smile... they educate you . Review your account... I did learn that you can opt of allowing overdraft but make sure you also block and auto drafts as well to not allow payment when there isn't enough to cover.

* this reviewer has be with this bank for 3 - 10 years* this reviewer had 1 - 2 banks before.8 of 10 people found this review helpful. Was this review helpful to you? Yes, NoReport Abuse

Staff is exceptional! Especially the teller staff. Always a smile on there face and ready to help. I have about seven different accounts in the system with regions so managing my mess isn't always the easiest! They make endless efforts to aid me in any way possible. I appreciate what they do because it make me more efficient and profitable.

I have been a Regions customer for over 30 years (Union Planters then Regions) in two states. All of my banking experiences with any Regions branch has been exceptional. The customer service is excellent. I have never met, or done business with, a Regions employee that was not pleasant, professional, friendly, and in some cases delightful. Thanks Regions! A HUGE thank you to my present home branch on Lee St. in Decatur, Alabama!

This particular branch has terrible customer service. I was in this morning attempting to make a mortgage payment and ended up having to leave the bank and go deposit the check in another bank account to that I have in order to make the mortgage payment back to regions bank. Telller was extremely rude. For exceptional customer service, go to Fifth Third Bank. They actually understand how to do business.

Customer Service is how you stay open, and apparently this person needs a lesson. I have banked with Regions since it was First American and so has my dad, that's over 29 years! every Thursday I take my paycheck for the same amount through the drive thru and have them put it in as cash for years! I have a good standing account and a savings account with triple my paycheck in it. Today I was told they were not going to continue putting my check in as cash because its a SunTrust check. And then had the nerve to say I'm only showing you have been a customer for 6 years!!!!!!! WOW!!!!!!!!!!! SPEECHLESS!!!!!!!!!!!!

I won't be doing business with Regions again.
I came to Regions for a Construction Loan. They strung me along for 5 months, saying they could do a lot and construction loan. Then, changed their mind. It was actually a mistake, but no one would admit they did anything wrong, or apologize. They wasted my time and duped me.
Sue Finsterer was nice, and I even had to talk to her manager Ron Rawson, but they never could admit they messed up bigtime. I have perfect credit score, and it was a large loan - so clearly even great clients don't mean anything to them. I'd hate to see how they treat people with lesser qualifications.