When will my order ship or what is the status of my order?Off the shelf, in stock spare parts orders, and Quick ship Joysticks will ship within 3-5 business days. Made to order, custom orders will be scheduled within 3-5 business days and you will receive an order Acknowledgement via email stating our ship date. When scheduling, J.R. Merritt Controls makes every effort to meet your request date, if none is provided we will ship by our quoted lead time.

How do I track an order that has shipped?Under customer service you can access UPS tracking. Enter our order number (i.e. 23xxx) and UPS will respond with the information they have available. Most shipments go by UPS unless requested otherwise. For other methods of shipping you can e-mail us or call customer service at (203) 381-0100.