Singapore Airlines Is Officially the Best Airline in the World

By The AirHelper | Last updated on June 19, 2017

Who said air travel has lost its glamour?

Let’s be honest: the past twelve months haven’t been a good time for commercial aviation.

A string of unsavory headlines; regulatory failures, IT mishaps and a squashed buttercream birthday cake have all contributed to a sense that the airline industry’s brutish business model needs an upgrade.

It is AirHelp’s hope that putting these things first will encourage airlines to reform themselves for the long-suffering paying public.

So when we tell you that Singapore Airlines has not only jumped from from 3rd to 1st place in our airline rankings, but that Singapore Airport has also debuted as the premier airport in world travel with a score of 9.07, that’s something to take notice of.

AirHelp Airline Score Asks the Questions That Really Matter

Does the airline get you there on time?

How well do they handle claims when things go wrong?

What do passengers make of the travel experience?

Each question gets equal weight, so one third each. The higher the score, the more likely they are to get you to your destination on time, pamper you onboard, and treat you properly if you get delayed, canceled, or overbooked.

Etihad also gets full marks for quality of service, but is let down by the worst customer service efficiency score of any airline in the top ten. Some focus on how they handle their claims when things go wrong could see them easily claim the top spot.

AirHelp Airport Score

In 2017, we wanted to create a benchmark in airport excellence. Applying rigorous methodology similar to our airline rankings, AirHelp Score for airports gives you the lowdown on how well the world’s big hubs are delivering for passengers.

We weighed the score like this:

45% On-Time Performance

45% Quality of Service

10% Social Media Sentiment

The Best Airports in the World

Singapore Airport debuts as the globe’s top airport in world travel with a score of 9.07. It’s quite a coup for Singapore, which now holds the dual crown of best airline and best airline in the world. This will take some beating!

As you’d expect, the top three airports in the world all get 10/10 for quality of service, but our data shows us that Munich International snags second place thanks to its stellar punctuality. And this despite 1,000 incoming and departing flights every day from the German hub, some 6% more than the next-highest ranked airport. Speaking of which…

Compared to Shenzhen (6.51), its regional rival on the Chinese mainland, Hong Kong International is miles ahead. There’s competition from European airports though, with Copenhagen Kastrup (8.04) and Helsinki-Vantaa (8.03) both jostling for a place on the podium.