Frustrating, yes. But it's not clear what the dealer could have done differently. Are you upset that the SA was out for the week? Not much he could have done, if the part is on national back order.

My argument is that I could have saved two wasted service appts. if the SA had been aware of the situation (the backorder), and by telling me they would be in yesterday when very clearly they would not be. The fact that he is out merely adds to my frustration because I can't get a straight story. Are the lights there or are they not?