TRR issues these guidelines for handling consumer complaints in accordance with Part 8 of the Act. It is important to note that these guidelines apply to complaints made by a consumer of telecommunications services against a service provider or other services provided by means of that telecommunications services.

Consumer must first address their complaint to the concerned service provider. Within (5) working days, the service provider must take all reasonable steps to address and solve the problem. If however the problem is not solved within that (5) working days, the consumer may brought the dispute to TRR's attention.