I agree with the previous comments. Having the ability to view the KB articles that have been created using HTML Markup (to include screenshots, URL's, and even YouTube Videos) is something that is sorely needed. From a user perspective, this feature could easily be used as a training tool for new systems/upgrades, as well as a way to educate new employees on the products they will be working with.

It will also show any HTML tags attached to KB article. We rely heavily on our users to use the knowledge base to fix their own problems. The lack of proper display of the kb articles essentially makes this feature useless on the app. It is keeping our organization from rolling out the app to the rest of the company.