Video-based

Video-based training

Our peak trade course is 1 hour of video delivered in micro-learning sized sessions. From these videos your trainees will learn the concepts and theory, then they’ll view the techniques being clearly demonstrated step-by-step. The trainee’s knowledge is then checked with quizzes and workbook questions.

All devices

With RedSeed available on any device – tablet, smartphone, desktop – the program is highly accessible.

All devices

The RedSeed platform is fully accessible. This means that if you decide to train, coach, mark or report on any of your devices you can.

If you’re on-the-go our phone or tablet friendly view has what you need at your fingertips, however, if you’re at your desk with that big monitor and mouse in hand then we’ll take advantage of all those pixels with the best viewing experience!

So whether your team is in Singapore, the Sunshine Coast or work in the field they can access the RedSeed LMS and training programs.

Who’s it for?

Retail and customer service teams.

Anyone who has a face-to-face interaction with your customers.

Topics covered

Welcoming customers into the store.

Finding out what the customer is looking for.

Creating the right mindset.

Staying motivated and positive.

Coping with stress and pressure.

Improving security.

Being efficient.

Dealing with queues.

Learning outcomes

After completing this course, your team will be able to demonstrate the following behaviours with confidence;

Greet all customers appropriately when they enter the store.

Make themselves available to customers by staying visible and looking for signals that customers need help.

Uses good communication skills to make sure the customer’s experience is positive.

Understand how to alter the sales process to meet customer expectations at peak times.

Demonstrate high energy and a willingness to help customers.

Understand how to increase store security.

Manage queues and customers expectations around processing sales.

Ensure that all team members are being utilised to capacity, to maximise efficiency.

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ANNE POLLARDHead of Learning and Development, 2degrees

“It has had a really positive impact. We’ve been able to show a direct correlation between RedSeed completion and increased sales.”

KELLY HOPKINSLearning and Development Manager, Kathmandu

“The RedSeed team was very professional and the process was very smooth”

ANNE POLLARDHead of Learning and Development, 2degrees

“We tailored RedSeed towards our environment, we used our people in the videos and that gave it a sense of realism and relevance for the rest of our team.”

KARMA WETEREGeneral Manager of Retail, Max Fashions

“Since using RedSeed, our Mystery Shopper results are up on last years, and our items per sale have increased well over eighty per cent!”

KARMA WETEREGeneral Manager of Retail, Max Fashions

“The launch is key, you’ve got to create that hype, that engagement and excitement around it so the team see it’s actually valuable and something that benefits them and will make their life easier”

KELLY HOPKINSLearning and Development Manager, Kathmandu

“RedSeed had the best product available, there is obviously a lot of online learning solutions in the market but what’s a big challenge for us and what we’ve always wanted to do was to have a solution that wasn’t simply completing something online — so we really like the RedSeed platform which involves video content, on-the-floor coaching and a real time feedback system which is really important to us.”