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148 Reviews from our TripAdvisor Community

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All reviewsgrab and gofront deskcereal barstarget storefull kitchenlaguardia airporthotel experienceneeded a place to staynew york cityeach morningstaff was very friendly and helpfulcoffee makerwake up callstoveratesexpressway

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Two of the pillows had stains on them hopefully the bed was cleaned. There was used soap in the bathroom. The workers or other guests think it's appropriate to yell in hall at all hours of the night.
They do not clean your room daily. I stayed four nights so accrued lots of garbage I had to live with. They...

This past weekend my family and I traveled to NY. We have stayed in extended stays before and NEVER had the experience we had this past weekend (11-11-16). We were put into a room that KNOWINGLY had roaches. How do I know this? When we called to complain to the front desk, they were not surprised. We were told the...

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Helpful?

Thank honestlyspking

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. Our property recently received its Annual Preventative Maintenance from our exterminator so I do apologize for any inconvenience that may have cause you. Your comments were reviewed by the staff, and we will work to make sure your...

The hotel doesn't include any service of any type, including cleaning (one or twice a week). The rooms are not renovated and look old. Location is not good- far from subway. Only advantage I found in this hotel is the kitchen that is very useful for long stays

Awful. Wouldn't recommend this place to anyone. Very bad service. Nothing went right with the check in process. I called to verify all the information was correct and that when we got there the room would be ready. It wasn't ready that's for sure we didn't even receive the cleaning service that was paid for.
very bad experience.

We stayed as a family of three persons for two nights this month. They have only granola bars , tea and coffee for breakfast and not even milk or fruits. When we came back at night on the second day we find out that the room has not been serviced and we ask the front desk and was told that...

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Helpful?

Thank georgeau

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that you were not pleased with our grab-and-go breakfast and our housekeeping services. We continually work on improving our hotel, so I really appreciate you providing us with your feedback. Thank you so much for sharing your experience with us. I would be happy to...

The deluxe suite is huge with nice half-wall divider for privacy. But that's partially defeated by certain poor design choices. Few plugs and cords barely reach from plug to where object can sit not on floor. Door to bathroom opens out into kitchen so impossible to pass when open. Can barely get into the room whenever that door's open. No...

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Helpful?

Thank Dara3034

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not pleased with the layout of your room as well as the location of our hotel. Thank you so much for providing us with your feedback. I will also be addressing our staff on proper customer service. If you...

This is the worst hotel I have ever stayed at. The service was terrible, the room was dirty with heavily stained carpeting and smelled strongly of urine. It took more than 45 minutes to get picked up my the shuttle and another 20 minutes to check in once we arrived. Another man was trying to check in at the same...

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Helpful?

Thank christophermichae292

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the your check in process is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, our team is going through additional training so we really appreciate you bringing this to our attention....

I had a rental car since was on road trip and this hotel had a private parking which I needed. Hotel was clean, room was great, had fridge, microwave etc. There is a mall within walking distance if you need to buy supplies and food, and also some restaurants. You can also order delivery to the room from many places....

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Helpful?

Thank Axl

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to see you great to see you favored our convenient location and the amenities provided in the room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

I traveled with my puppy. I let them know we were taking him. I was checked in quickly and given a room on the 4th floor near the back which was great in case he started t bark. Staff was very friendly. They offer a "light" breakfast coffee and snack bars. The room was spacious and the bed was not...

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Thank argenis925

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Your feedback is very important. I'm glad you and your puppy were well accommodated at our hotel and received a quick check in with a spacious room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

We enjoyed our stay at the "Extended Stay America" Hotel in Queens, New York, just off the Whitestone Expresswayl. The staff was very courteous and friendly. Our room had a complete kitchenette with full size fridge, counter top stove, microwave, coffee maker, etc. which we found to be quite convenient. We slept well there and the rates were reasonable. There...

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Helpful?

Thank Wayne1949

Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for sharing your experience with us. I'm glad you found our location convenient to the expressway and were provided with good customer service by out staff. It is also great to know that our amenities in the room were to your liking, such as the fully equipped kitchen. Thank you again for your review. We look...

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