Background to vacancy/ What is the purpose of the job? What do you need to achieve?
This is a role that requires the flexibility to travel nationally when required. The key purpose is to support store teams and the central hospitality team with the delivery of new hospitality initiatives in new stores and developments. This is achieved by:
� Working with store teams in new stores to support the organisation, set up and training of the hospitality team
� Working with store teams delivering developments or new initiatives within hospitality to set up and train the team
� Be on site during the launch phase of new stores and developments to deliver training and support the operational set up
� Support teams post launch in the initial few weeks to ensure they are maximising sales and delivering the policies and processes required
� Ensure all material used to support launches is up to date and relevant
� Seek opportunities to continuously improve the process of Hospitality launches and work with key stakeholders to influence and deliver improvements
� Be an ambassador for implementation of Hospitality policies, processes and guides across the business
� Work with Food Trading, Food Group and Hospitality Operations teams to drive and implement new ideas and initiatives
� Identify and provide front line support to relevant stores and Traders as the expert on operating a successful Hospitality unit. To include training and coaching support on TSL, Stock Management, Cleaning, Equipment, Process, Environment, Resource planning, bake planning, product quality and implementation
� Drive successful implementation and be ambassadors for the workshops (delivering these where appropriate), Master Barista programme and other relevant L & D material
� Be a key stakeholder in the delivery of trials, initiatives and events
� Influence and exploit opportunities through Environment, Service, and Equipment ensuring commercial return on spend of Core Investment budget alongside Hospitality Operation Managers
� Send feedback into the centre on a regular basis and influence improvements
� Work with L & D to ensure hospitality learning materials are current and relevant for the business
� Be aware of competitor activity in order to feed in centrally and to explain current performance
Technical skills/business skills required
� An expert within Hospitality operation and implementation
� Experience of running a Hospitality operation
� Strong communication and coaching skills
� Managing ambiguity
� Working to deadlines, often under pressure
� Commercially aware
� An ability to engage teams at all levels across the business
� An ability to build effective stakeholder relationships