Frequently asked questions

Technical Problems
> Charts

The
charts I want to print are too large for the paper. What can I
do?

The problem comes from the fact that all web browsers print
only with screen resolution to your printer, making the
images too large and not using the much higher resolution
the printer is capable of.
You can either choose a smaller chart size (please, use
the option "Options for HQ charts" in the Extended
Chart Selection.
Or alternatively, use this easy work-around:
Choose the largest possible online graphics format for your
chart (150%), then click on the image with the RIGHT mouse
button and select 'save image as'. Save it to your local
hard disk under a file name like 'mychart.gif'. Now start
a suitable graphics program on your PC, and open this GIF-file
with it. Use the features of the graphics program to print
it with high resolution to your printer, scaled to the size
of your paper.
The most elegant solution is to subscribe to our high quality
PDF charts.
You can open, save and print these with Acrobat Reader. Just tick
the option "Shrink oversize pages to paper size" in your printer
settings.

How
can I save a chart on my PC?

The chart drawings are temporary .gif, .pdf, .png, .svg or .svgz files on
our server
which exist only for the time you look at them in your browser.
If you would like to save them permanently, you have to
save them on your PC. This cannot be done with your browser
option "Save HTML page", because it only contains
a link to a drawing which has existed only temporarily on
our server, but is not available permanently. To save the
drawing instead of the page, please click on the image with
the right mouse button and select 'save image as...'. Save
it as a .gif file and open it with a graphics programme
on your computer.
The most elegant solution is to subscribe to our high quality
PDF charts.
You can open, save and print these with Acrobat Reader.

How
can I post a chart on Facebook?

The chart drawings are temporary .gif, .pdf, .png, .svg or .svgz files on
our server
which exist only for the time you look at them in your browser.
If you would like to post them onto another website, like Facebook or
Pinterest, you have to
save them on your PC or mobile device.

To save the chart image, please click on the image with
the right mouse button and select 'save image as...'.
On a touch screen device, a save image option usually appears when you
hold your finger for a
longer time on the image. Alternatively, you may take a screen shot, which
also results
in an image file.

Once you have the chart image on your computer or device, you can upload
it, like a photo, to
Facebook or another public place.

The
PDF data sheets come out with black blotches. What has
happened?

We deliver screen content. If a file shows correctly on
screen, this is proof that it is OK (if it were not, it
could not be shown by Acrobat).
Printing something which is shown correctly on screen is
a complex process happening exclusively in your computer,
between your browser, Adobe Acrobat Reader, your printer
driver and your printer. If an Acrobat file does not print
correctly, you can expect support from: Adobe (for Acrobat),
Microsoft (for your printer driver), the maker of your printer.
We cannot offer more support on these kinds of technical
questions, because we do not have access to the particular
combination of hardware and software you are using.

All chart images are simple .gif, .pdf, .png, .svg or .svgz files which
can be saved locally on your
computer and printed locally.

Printing is a process happening locally between your browser, your
operating
system, your printer driver and your printer.
Please contact the makers of these items if you have problems printing
content
shown on your screen. Such problems have nothing to do with Astrodienst's
service, and
are not caused or influenced by it.

I can print
out charts but the map just comes out blank.

This occurs only with "scalable google maps". You cannot print these due
to a policy by Google. But you can work around to get a print. Make a
screen shot to a local image file. Then you can print that file.

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