Compare VICIdial vs. Freshdesk

To make sure you acquire the most helpful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here you can match VICIdial’s overall score of 8.0 against Freshdesk’s score of 9.8. You can also review their general user satisfaction: VICIdial (96%) vs. Freshdesk (100%). Moreover, you can assess their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your needs. Of course you should know your specific needs to realize which solution addresses those needs. At the moment, the best products in our Call Center Software category are: Vocalcom Cloud Contact Center, CallTrackingMetrics, Freshdesk.

OS Supported

Available Integrations

VICIdial integrates with the following business systems and applications:

QueueMetrics

Zoiper WebPhone

Cepstral Text-to-Speech

OrecX Oreka

Sangoma Lyra

RankMiner

DNC.com

Teamsupport CRM

Insightly CRM

Pipedrive CRM

Vtiger CRM

Zoho CRM

Salesforce.com

Zendesk CRM

SugarCRM

LessAnnoyingCRM

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

Facebook

Twitter

SugarCRM

Capsule

Harvest

Gmail Gadgets

Google tools

HelpOnClick

Snap Engage

iContact

Zoho CRM

Nimble

FetchFlow

Knowlarity

Highrise

Olark

Constant Check

Userlike

Magento

Woo Themes

OneSky

FreshPlugs

RESTful API

Phone Number

Phone Number

+1-888-894-8424

+1 415 544 0700

Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

QUICK LINKS

All the data, information and statistics that we shared in this table were taken from official company websites, marketing content available online, real-life experience from real users as well as our individual direct use of each solution by a professional reviewer. We do our best to extensively test each service, therefore we not only examine it internally, but we also match our observations with opinions of other users from the B2B community.