Case Study

Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.

News

IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.

Based on research by Ovum, a market-leading analyst firm, the demand for omnichannel services by today’s consumers is growing. Learn how Alorica enables enterprises across various verticals to leverage one or several channels.

We only have one job.

And that’s to be there for you. To help you delight your customers, deepen your brand recognition and position your company at the forefront of success. We’re constantly rethinking customer engagement and ways to enhance the customer experience, because at the end of the day, we really only have one job—and that’s to make yours easier.

Customer Relationship Management

Caring for customers. It’s all that we do.

Any great brand understands that its customers come first. A simple philosophy, yes—but across an interconnected online, offline, in-store, mobile and virtual journey—things can get a little complicated. That’s where Alorica comes in—to provide a seamless customer experience, innovative sales and revenue generation, technical support and back office solutions.

Financial Solutions

High-quality customer care and increased receivables—keeping you in the black keeps you from seeing red.

Financial solutions are about more than just collecting payables—it’s about retaining relationships with your customers. Our financial solutions are supported by innovative processes, regulatory and compliance leadership and more than 85 years of experience—all designed to reduce risk, increase customer satisfaction and drive the outcomes you’re looking for.

Healthcare Solutions

A daily dose of patient satisfaction, compliance and cost-effectiveness—just what the doctor ordered to keep patients happy and your bottom line healthy.

Few markets have shifted so radically in recent years as healthcare. And in a landscape of increasing competition, regulatory and compliance complexity and cost pressures, healthcare companies need a partner who can successfully navigate the constant twists and turns. Alorica helps leading healthcare companies grow top line revenues, control costs and provide exceptional patient experiences.

Digital Services

21st century innovations. 23rd century aspirations.

Data-driven insights and leading-edge technology are the bedrock of a suite of services that provide customer insights to reduce costs and improve outcomes. And they empower your customers to communicate how and when they want through their preferred channels—which as we all know, are constantly changing.