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Content

Abstract

Service provider change.
Topics: use of the following products and services: current bank account, savings or investments, mortgage credit, long-term credit, car insurance, home insurance, mobile telephone services, fixed telephone services, electricity supply services, fixed line gas supply services, LPG; difficulty to compare offers from different providers with regard to the aforementioned products and services; switch of service provider in the last two years with regard to the aforementioned products and services; assessment of the new provider in terms of price; reasons for not switching to a new provider; most important reasons to change provider of the aforementioned products and services; development of prices for the aforementioned products and services in the last twelve months.
Demography: sex; age; age at end of education; occupation; professional position; type of community; internet connection at home.
Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; region; weighting factor.

Groups

EB - Flash Eurobarometer
The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.