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Opening Hours

The surgery is open at the following times:-

Monday

08:00 - 18:30

Tuesday

08:00 - 18:30

Wednesday

08:00 - 18:30

Thursday

08:00 - 12:00

Friday

08:00 - 18:30

Weekend

closed

Please note that the telephone will only be activated at 08:30 each morning, and so should you have an emergency, please telephone as usual and the recorded message will dictate a number for Emergencies and for Out of Hours Services.

Public Holidays 2018 (updated April 2018)

Early May bank holiday: Monday 7th May

Spring May bank holiday: Monday 28th May

Summer bank holiday: Monday 27th August

Christmas day: Tuesday 25th December

Boxing day: Wednesday 26th December

Please note that the surgery will be closed on these days. Please follow the normal Out of Hours procedure.

Surgery Times

Appointments can be made for the following times to see a doctor:

Morning

Afternoon

Evening

Monday

9:00 - 11:30

3.30 - 5.00

closed

Tuesday

9:00 - 11:30

3.30 - 5.00

closed

Wednesday

9:00 - 11:30

4.00 - 5.30

closed

Thursday

9:00 - 11:30

closed

closed

Friday

9:00 - 11:30

3.30 - 5.00

closed

When We Are Closed

If you need urgent advice a doctor is always on call. Please telephone our Out Of Hours Number which is 01695 574634. A recorded message on the surgery number will also provide you with that number.

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

* please note there will be no GP available from 12:30 on the following dates for staff training:

2018

Wednesday 16th May

Thursday 14th June

Thursday 12th July

Thursday 13th September

Wednesday 17th October

Thursday 15th November

If you have a complaint or concern about the service you have recieved from our Practice Staff or Doctors, please let us know as it will help us to improve our service to you.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints.

Our complaints system meets the national criteria.

Please ask a receptionist for a copy of our complaints leaflet.

Where can I get further advice & help?

If you have a problem, we very much hope that you will use our complaints procedure. This way we will be given the best chance to put things right and improve our practice.

However, you can contact the Patient Advice and Liasion Service (PALS), West Lancashire Clinical Commissioning Group or the Independant Complaints Advocacy Service.

If you are unhappy with the response to your complaint you can ask the Care Quality Commission for an "Independant Review" of your case. The Care Quality Commission is an independant body established to promote improvements in healthcare.

The practice has adopted a zero tolerance policy. Any patient using abusive language or violence to the doctors or any member of staff will be removed from the list and will be unable to get treatment from the practice from that time.