Cost of returning unwanted items is at customers cost (we will refund postage on the order)

The product is the customers responsibility until it is successfully returned back to us in the warehouse

Late Delivery

If you haven't had your parcel after 14 days of ordering, email us immediately info@packingsorted.eu with your order number

Damage

If your bags arrive damaged please email info@packingsorted.eu immediately with your order number and pictures , we might ask that you send these back to us and we will pay the postage back, and we will send a replacement.