Customer Spotlight: PCGCampbell

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PCGCampbell is an established, 30 year-old integrated services organization. They offer a full suite of in-house services to clients, including creative, marketing programs, interactive media, market research, call center and IT support services. Their clients span a number of industries, especially in the automotive sector.

Being based in Detroit, gives them enlightening insight into automotive markets, whether businesses are trying to expand their reach or introduce new products.

"We learned about Silo and immediately liked the idea of using a cloud-based browser as a secure container for web-based apps."

What problem were you trying to solve with Silo?

One of our IT clients has operations both in the US and in China. Securing our data as users travel back and forth has been challenging. We wanted a solution that would address access issues, ensuring that users would be able to get to the web resources they need while in China. We looked at setting up our own VPN system, where users in China could connect to servers and exit in another region for Internet access. Our analysis suggested that this would be achievable, but perhaps inconvenient for users and would require us to install and manage network equipment. Another important objective was to keep sensitive web data off of the user’s device, in the event that their laptop was lost or stolen. Research into this capability led us to Authentic8.

We learned about Silo and immediately liked the idea of using a cloud-based browser as a secure container for web-based apps. The fact that the connection between the laptop and Silo is in encrypted display data, not HTTP content -- addressed secure access requirements and the need to keep data off the client. With Silo purging client display memory at session end and the deletion of the browser instance in the cloud gave us confidence that our data would not be exposed if the user lost control of their laptop.

How did deployment work?

Deploying Silo was quite easy. One of our implementation team members was able to test Silo from China and we found establishing connectivity to Authentic8’s servers in Singapore to be seamless. Performance was excellent, with no discernible difference between standard HTTP connectivity and web access through Silo. The next step was to identify the group of users that traveled between the US and China and set up their accounts. After a simple training session, we enabled the accounts. Our admins have access to the Admin Console to monitor user activity and perform any support or help desk activities necessary.

“With Silo purging all data in the cloud at session end, we had confidence that our data would not be exposed if the user lost control of their laptop.”

What has life been like after deployment?

The team has found the rollout of Silo to be very successful. Our users access web services from within Silo achieving our goals of secure access to web sites and keeping the client device clean of any cached or downloaded web data. We’ve also set up some accounts inside of Silo for auto-login to the web sites our users rely on. We’re able to access these services without risking account credentials to intercept. In summary, the Silo deployment has been successful at PCGCampbell, and we are open to additional uses of the service within our firm.