Terms of Service

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Al Asyl relationship with you in relation to this website. The term “Al Asyl” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Al Asyl's prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

• Al Asyl may at any time amend these terms and conditions. Your continued use of this site is conditioned on the terms and conditions stated at the time of your use. You should visit this page prior to using this site to determine the current terms and conditions to which you are bound.

• Pricing and Availability: Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

• Purchasing Goods Online: You make an offer to purchase a product from us by completing the staged process on the website as set out below:

Adding product to your shopping basket

Enter billing address details

Enter delivery address details

• Confirmation of Order: When you place an order, you will receive an acknowledgement email to the email address which you provide in the order process confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

• Returns and Exchanges: Unfortunately, we cannot provide refunds on any products purchased from our website, your statutory rights are not affected. Exchanges will be honoured anytime within 7 working days of receipt of your purchase on un-used or damaged item(s) (statutory rights are not affected). All goods must be returned in the condition they were sold, unworn and all labels intact. Please handle the product and packaging with reasonable care when handling. We will not be able to accept the return of any item(s) where there is evidence that these instructions have not been followed. When you return your goods for an exchange, please retain proof of posting from your shipped item(s), otherwise we cannot be held responsible for any item(s) that fails to reach us.

Please contact us on [email protected] for exchanges. In the event of an exchange, Al Asyl does not accept any liability, and will not refund you, for any currency charges levied by your bank or credit card provider on the initial purchase or for any difference in the buying and selling exchange rates for currency used by your bank or credit card provider.

Complaints: Please contact us on [email protected] to let us know if you have any complaints or comments.