Printer driver problem

I have a network label printer --- Zebra ZM400 --- To work with our primary application I had to change the firmware to .epl version of the software. Everything was working great for 3 months until a new user logged in and tried to use the printer.

Instead of the default label size of 3.5'x1' the user gets 4'x4'.

I have tried logging into the old users acct on the computer who had no problems and it still does not work. I have switched out the computer to no avail. 6 other computers which print to this printer are having no problems.

All computers are using windows xp and the print server is MS Server 2003.

try creating a new form for printing.
in the printer section File>server properties click create new form with the correct size, save it and give it a recogniseable name
now try to use that form for printing

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Ok finally found the error. (re-installation of the drivers on local and server did not produce results.)
R-click --> properties --> Advanced --> printing defaults --> page setup --> stock set to correct form of 3.5x1.0
After it was set it would change its default back to 4.0x4.0. It would stay at 3.5x1.0 until one of the two affected computers tried to print to it. I deleted all other form sizes and now it is fine.

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