Le Boutique FAQS

Ordering

Placing an Order

Le Boutique want to make your shopping experience as easy as possible! Browse through our website and have fun shopping!

Payments Options

All payments online are processed by Paypal.
Don't worry if you don't have a Paypal account, simply click on the 'don't have a Paypal account' link on the Paypal payment page where you will be able to pay using any major credit ordebit card.

Alternatively, you can call the boutique on 0161 703 8134 and pay for your order over the phone.

Delivery

At Le Boutique every effort is made to ensure your purchase reaches you quickly, safely and in the most cost effective way to you as possible and we endeavour to dispatch all orders within 3 working days after payment has been received. All items will be despatched by Royal Mail First Class Recorded Delivery and sent will require a signature on delivery. For all orders over £200, standard delivery in the UK is FREE!!

Your order will be packed and dispatched providing that:

The item you have chosen is available

The delivery address has been verified

Payment has been approved

Shipping...

Mainland UK Standard Delivery £3.95 (3 working days)

Mainland UK Special Delivery £9.50 (Next Day)

Europe (up to 10 working days): £15

Worldwide (up to 1-4 weeks): £20

Returns

1. Order Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from leboutiqueladiesfashion.com for a full refund. Order cancellations must be made in writing, quoting your order number within 7 days of purchase. If, however, you order has already been processed you will need to return the order to us. Please read the return or exchange an item section below.

2. Return or Exchange

If you are not completely satisfied with your purchase simply return the item(s) to us in their original condition within 7 days of receipt. We will issue a full refund (excluding the original delivery charge) on receipt, or exchange the item for a different size/colour if preferred. Some products are non-returnable which will be marked with a '* ’ next to the product name.

Please note:
The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Overseas Customers - Unfortunately we are unable to offer the same service to our overseas customers. All returns made outside of the British Isles must be returned at your own cost.
In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

The cost of returning the item is your responsibility.

Please return the items to us at:

Le Boutique
325 Manchester Road, Worsley, Manchester, M28 3HJ

3. Faulty Item

If the item that you have received is faulty please contact the customer care team quoting your order number, details of the product and the reason for return, with confirmation of whether you would like to exchange or a refund. We will then advise you upon how to proceed.

4. What if I received the wrong item?

If the item that you have received is incorrect please contact the customer care team quoting your order number, details of the product and the reason for return, with confirmation of whether you would like a replacement or a refund. We will then advise you upon how to proceed.

This returns policy does not affect your statutory rights.

Please note when trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original condition with the relevant documentation within the timescales specified above.

Privacy

Le Boutique respect the right of privacy to and from our online visitors.

We understand your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not share information you provide with any third parties.

We gather online customer information to enhance your online shopping experience with us and for our own marketing and promotional purposes.

We collect information from you when you complete contact form and additionally when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.

Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site. Addresses may also be used for periodic mailings from Le Boutique about new products and services. Cookies are used in our online shop, but only to keep track of the contents of your shopping cart once you have selected an item.

Terms & Conditions

Your access to and use of leboutiqueladiesfashion.com website and pages accessible therefrom (the "Website") is subject to and conditioned upon your acceptance in their entirety of these terms of use. Please read these terms of use carefully before using the website. By accessing and using the website in any manner, including, without limitation, browsing the website, you agree to be legally bound by these terms of use. If you do not agree to all of the terms and conditions contained herein, you may not use the website in any manner.

1. General

Access to and use of this website and the products and services available from the website are subject to the following terms and conditions. By using this service, you are agreeing to the terms and conditions of the website, which may be updated by us from time to time. You should check the terms and conditions on a regular basis, as amendment may take place without notice. The website may contain links to other websites ‘external websites’, which are not operated by Le Boutique. We have no control over the external websites and accept no responsibility for loss or damage that may arise by their use. You should refer to the terms and conditions of these external websites prior to their use. We may contact you for marketing purposes by mail, telephone, email or otherwise.

Le Boutique
325 Manchester Road,
Worsley,
Manchester,
M28 3HJ

2. Prohibition

You must not misuse, commit or encourage a criminal offence on this website. We take this type of offence very serious and operate a zero tolerance policy. Any such breach would be referred to the relevant enforcement authorities together with your details. The intellectual property rights in this website are owned and controlled by Le Boutique. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Le Boutique. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Le Boutique. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.

3. Terms

All trademarks referred to and used on misslure.com are the property of their respective owners/proprietors. The information on this site is provided free of charge and for our customers/investors. Any waiver to the terms and conditions is provided in writing to you by the directors only.

4. Indemnity

You agree to indemnify, defend and hold harmless Le Boutique its directors, all stakeholders and any third parties claims, liabilities, damages and costs including but not limited to legal costs arising from your use of this website or your breach of the terms within it. The information on this site is provided free of charge and for our customers/investors. Any waiver to the terms and conditions is provided in writing to you by the directors only.