Mail

Mail is delivered Mondays through Fridays at Abington Memorial Hospital. If mail arrives after a patient is discharged, it will be forwarded to the home address, if possible, or returned to sender. U.S. mailboxes are located outside the main lobbies.

Mail, flowers, balloons or other gifts are delivered daily to the Information Desk at Lansdale Hospital and will be delivered to patient rooms. Outgoing mail may be given to your nurse, left at the nursing station or deposited in the mailbox located outside the main lobby. Stamps may be purchased from the Gift Shop.

Special Services

A variety of special services for patients and visitors are available to make hospital stay or visit as pleasant and comfortable as possible. These special services include the following:

Automatic Teller Machines (ATM)

Automatic teller machines are available in the Asplundh Atrium (Lenfest Pavilion) and the Shorday Atrium (Widener Building) at Abington Memorial Hospital.

An automatic teller machine is available in the lower level, elevator lobby at Lansdale Hospital.

Pastoral Care Services

Pastoral Care Services are available for patients and family members/friends at both Abington Memorial Hospital and at Lansdale Hospital.

Family Center at Lansdale Hospital

Volunteers staff the desk in Lansdale Hospital’s Family Center waiting room from 8 a.m. until 4 p.m. Family members can obtain the status of surgical patients by calling 215-361-4585 or 215-361-4586.

﻿Gifts for Patients

If visitors have questions about appropriate gifts (such as food or flowers) they should check with their loved one’s nurse, since some patients may be on restricted diets. Mylar balloons are permitted, but latex balloons are not.

The Gift Shop, located in the main lobby, is open from 9 a.m. until 8 p.m. Mondays through Fridays, 1 p.m. to 8 p.m. on Saturday and Sunday. The shop has snacks, coffee, cold drinks, as well as selected gift items, jewelry, greeting cards, balloons (mylar only), and flowers. The Gift Shop phone number is 215-361-4618.

Vending Machines at Lansdale HospitalVending machines are located on the Main Level and Lower Level near the elevator lobby as well as in the Emergency Department waiting area.

Hair Care

Hairdresser and barber services are available upon request for inpatients. For costs or to schedule an appointment at Abington Memorial Hospital, call 215-489-4048 and leave a message or call Patient Advocacy at extension 2499. For information about hairdresser services at Lansdale Hospital please ask your nurse.

Newspapers

Abington Memorial HospitalNewspapers are available for purchase in the Alliance Pharmacy, Rainbow Gift Shop and the Fountain Gift Shop.

Lansdale HospitalThe Reporter newspaper is delivered daily to patient rooms on the breakfast tray. Newspapers may be purchased at the main entrance to Lansdale Hospital or the gift Shop. Newspapers (other than The Reporter, which is delivered free to patients each day) may be ordered and delivered to rooms by calling the Gift Shop at 215-361-4618 or Volunteer Services at 215-361-4619.

Notary

At Lansdale Hospital, for information call Administration at 215-361-4400.

Special Assistance

Disabled Patients

Abington Health makes all reasonable efforts to ensure that disabled members of our community are not denied access to hospital services or discriminated against because of disability.

If you require an adaptive device or related services please call 215-481-2871 at Abington Memorial Hospital. Please give us 24 hours advance notice so we can help. At Lansdale Hospital, a telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a sign-language expert assist a hearing-impaired or deaf patient. For assistance, ask your nurse to make arrangements. On weekends, evenings and holidays, call the nursing supervisor at 215-361-4530.

Translation Services

If you are coming to Abington Memorial Hospital and require interpreter services, please call 215-481-2871. Please give us 24 hours advance notice so we can help. At Lansdale Hospital, please ask your nurse to arrange for interpreter services or call 215-361-4530 for assistance.

Support Groups

Abington Health offers a number of support groups for patients and family members. For information about support groups, please call Abington Health Community Health Services at 215-481-2204.

Wifi

Free wireless access is available throughout Abington Memorial and Lansdale hospitals. The only areas where wifi is not available is where devices might interfere with medical equipment, such as in critical care or radiologic testing areas.

Wifi is also available to the public at Abington Health Centers in Blue Bell, Lower Gwynedd, Montgomeryville, Willow Grove (Schilling) and Warminster.

Protect Your Valuables

Patients are requested to leave valuable possessions such as jewelry, mobile devices, tablets, laptop computers and cash at home since they may become lost in unfamiliar hospital surroundings.

At Abington Memorial Hospital, patients may call Security at extension 2828 to deposit items in their safe, or to report lost belongings.

At Lansdale Hospital, valuable items should be deposited in the safe in the Staffing office located on the first floor next to the hospital lobby. You will be given a written receipt for all items, which must be presented when you withdraw them. Lansdale Hospital does not accept responsibility for items of value unless they are deposited in the safe. If you lose something, please notify your nurse immediately.

To report lost items at Lansdale Hospital, call Security at 215-441-4444.

Problem Resolution

Abington Health is committed to exceeding our patients’ expectations for good service. Please discuss any problems with your caregiver, nurse or the nurse manager or supervisor, for the unit or department serving you.

At Abington Memorial Hospital, you may also contact Patient Advocacy at 215-481-2499 regarding concerns about your care, treatment or service.

At Lansdale Hospital, you may also contact Administration at 215-361-4400 to report any concerns about care, treatment or service.