Did You Choose the Wrong IT Support Company? These Red Flags Will Tell You

on 07/19/17

Did you know that IT workers represent almost 2.9% of the U.S. workforce? That's right! Though that number may seem small, 2.9% is actually a decent portion of America's population.

But business owners be warned: not every IT services provider is going to be one you should work with. IT support companies should help your business in all aspects tech, not hurt it. If you're having doubts about your IT services, keep a sharp eye out for these signs that might be telling you it's time to move on.

Decreased Client Satisfaction
If you, like other business owners, outsourced your IT services in order to better your customer relations and internal efficiency, you should be seeing positive results. When you're receiving negative results, it either means something has gone wrong internally or your IT service providers aren't doing their jobs properly.

Minimal Intent or Initiative
An outsourcing partner, especially one hired to help with network support, should always take initiative and have projects completed on time and to your company's standards. But an IT support company that gives excuses, fails to complete projects on time, and shows a general lack of initiative isn't a company you want to work with. Beyond slowing you down, a company like that could financially harm your business.

High Turnover Rate
A high turnover rate is always something you should be concerned about, whether it's in your own company or in the IT support company you hired. When you're speaking with a new representative every month, warning bells should sound off in your head. A company with a high turnover rate likely has internal issues that are affecting their outward performance.

Outsourcing your business IT support is a big step to take. It involves trusting not only your employees to collaborate and adapt to the change, but the employees and higher-ups at the IT support company as well. If you can't trust the latter party with your business, you need to consider your other options.

Having IT support troubles? Don't hesitate to reach out to our team at Facet Tech and see how we can help you today.

The Facet Family of Companies

Word of Mouth

WeaverRidge Golf Club

“We’ve been using Facet for years and are very happy with them. We have even recommended them. Other companies have done work for us in the past, but our Facet technician is always so professional. They do what they say they will do: we get excellent response and communication from Facet, and their quotes and charges are just what they say they will be. Best of all, we are comfortable that if we have an emergency, we’ll be taken care of.”

– Nancy Weaver

WeaverRidge Golf Club
and Weaver Enterprises

Excalibur Seasoning Co.

“Facet Technologies has served our growing needs for many years. Our unique business often demands knowledge of our proprietary systems. Facet maintains a staff that we trust and their response time gives us a feeling of confidence that hasn’t been there with previous providers. With Facet, we get no false promises. A strong family business with the credentials to back them up, we rely on their integrity, honesty, and professionalism daily.”

– Tom Hornstein, President/COO

Excalibur Seasoning Co., Ltd.

The Unland Companies

“As with most small businesses, our employees are dependent on our computer system to perform their work. Facet has served as our system tech for over a decade. They have invested time to understand our automation system. When the occasional system breakdown occurs, they are quick to respond to get us back up and running. They are a true business partner. I would recommend their services to businesses, large and small.”