Installation & Training

Services

Installation

Once a customer has acquired a solution we follow a detailed plan, which has been created based on the customers' needs. Some customers require very little interaction, while others might need more extensive and specialized assistance. The tasks typically associated with installation and training are:

Client and server software installation (on site)

HSM installation (on site)

Interfacing the Cryptomathic application with back-end systems, e.g. a listener or a DLL

Test / Pilot / Production commencement

Our installation staff are highly experienced and are accustomed to situations that may cause hick-ups during this phase. Our staff will often solve the problems on the fly but can also rely on our delivery team to support remotely by making swift and adequate changes to solve any unforeseen hurdles.

Training

While onsite, we also always take great effort in training the staff that will operate our solutions. This will save our customer a lot of resources in the long run and it will help identify problems (should any occur) by our support team over time.

Our onsite product training sessions typically consists of:

Install

Set-up

Upgrade

Trouble shooting

Functionality with a strong focus on the customer's requirements

Usage, e.g. running through the different user roles

Many customers also take advantage of our off-site (but on-line) and on-site re-training, which is advantageous for companies with changing staff as well as companies wishing to stay on top of functionality and efficient use as new product versions are released.

Service offerings

Cryptomathic provides a number of services relating to our secure server solutions:

Testimonials

"With Cryptomathic’s issuingandauthentication solution, Elan is now providing an integrated solution that delivers the end-to-end EMV environment, from card issuance to payment authorization. This is a great benefit for Elan and our clients - improving efficiency and security while achieving compliance."

"Previously, our clients had to print, sign and send documents manually for compliance reasons. Now they can do it in a smart, easy and time-saving way. Thanks to the Cryptomathic Signer solution they can sign their contracts digitally in e-Banking – while meeting all legal and compliance requirements."

“CSG has enabled us to accelerate the delivery of crypto applications while generating financial and effort savings.”

Karen Jordan - Head of Cryptography Service Management, Barclays Bank

“Cryptomathic’s solution has enabled Swedbank to meet its compliance requirements and significantly reduce the cost of key management to security operations.”

Stefan Andersson, Business Security Manager, Swedbank

“Initially selected as a technology supplier, Cryptomathic is now a key partner for the ongoing development and expansion of our strong authentication and digital signature service portfolio. Cryptomathic has been more than capable of understanding our market requirements and together, we are now taking the additional step of launching an innovative offering in mobile security”

Pierre Zimmer - Managing Director, Luxtrust

“We are delighted with the service provided by Cryptomathic in delivering a robust, flexible andfuture proofauthentication solution for the Open24 channels. We got exactly what was promised on day 1 and customer feedback has been good.”

Karina O'Donnell - Head of Customer Operations, Permanenttsb

“We chose to partner with Cryptomathic for its market-leading position andunrivalledexperience in this field. The CardInk solution offers First Data and our clients the security, flexibilityandscalability required in today's rapidly evolving payments market.”

George Drimiotis - Chief Information Officer, First Data International EMEA

“Cryptomathic CardInk has been chosen as the only external element to the MasterCard Mobile Over-the-Air Provisioning Service, as it provides MasterCard with an industry-leading data generation solution, which is highly secure, efficient and scalable to future programme requirements.”

James Anderson, Vice President, Mobile MasterCard Worldwide

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At the leading edge of security provision within its key markets, Cryptomathic closely supports its global customer base with many multinationals as longstanding clients.