Departments

Our Management Team

Karen McCarroll is the President and Chief Executive Officer of University Title Company. Karen oversees the Customer Service Center, Title Production, Closing Services, Post Closing, Administration and Marketing. Her bio can be found on the Executive Team page and on the Team Members page.

Celia Goode-Haddock is the Founder and Senior Advisor of University Title Company. With over four decades of service in the title industry, Celia serves as an advisor to the company, as well as, the company’s public representative. Her bio can be found on the Executive Team page and on the Team Members page.

Customer Service Center

Jennifer Price is the Customer Service Center Manager and the Post Closing Manager at University Title Company. Her bio can be found on the Team Members page.

The Customer Service Center is located at the front of the University Title Company office. The receptionist mans the meet and greet area in the lobby, where she directs clients to the Triage Counter, closing rooms or Hoelscher, Lipsey, Elmore & Poole P.C. Checks and documents being picked-up from University Title Company are located, here.

The Triage Division of University Title opens all orders. Whether the sales contract or order is delivered personally, faxed, emailed or called-in, these ladies complete as much information as possible to eliminate questions or issues that may prevent or delay closing.

Telephone calls are answered by the Call Center staff. Three staff members work diligently to answer all calls promptly and direct customers to the appropriate person who can assist them.

Courier services are another important part of the Customer Service Center. This division of UTC picks up contracts, delivers title commitments, commission checks and payoffs. Arrangements for any of these services may be made by placing a phone call to University Title or emailing a staff member.

Marketing

Maurie Hampton is the Client Advocate at University Title Company. Her bio can be found on the Team Members page.

Marketing completes the services found in the Customer Service Center. Representatives are available to serve as liaisons between the valued customers of the company and its employees. This department may also answer any questions about UTitle Tracker or direct customers to the correct staff member.

Title Production

Joe M. Poteet is the Title Production Manager for University Title Company. His bio can be found on the Team Members page.

Title Production is a team of Title Abstractors and Examiners. This department completes the title run, interprets the information which affects the title and reports the findings from their research in a title commitment, which is provided to all parties to the transaction. Surveys are reviewed and approved in this section of the company. Finally, data entry clerks input recorded information into the University Title Company plant so that each title search is accurate and complete.

Closing Services

Kary Mersmann is Closing Services Manager for University Title Company. Her bio can be found on the Team Members page.

The staff members in Closing Services prepare to close, close and fund all transactions. Closing Services is comprised of five closing teams, each made up of four members, and Escrow Support Services. Mortgage payoffs, insurance, inspections, loan instructions, closing paperwork, and bills for any repairs or services performed to the property are directed to Closing Services. With all of the information, a settlement statement is completed and provided to all transaction participants. The buyers, sellers, their REALTORS, lenders, attorneys and builders all meet the Escrow Officer at closing. Closings are typically scheduled Monday through Friday between 9:00 a.m. and 4:00 p.m. on the hour. However, University Title Company can make special arrangements to accommodate your needs. After closing, Closing Servies provides any information required for funding to the lender. Upon receipt of funds, these employees issue checks and record legal documents at the Brazos County Courthouse.

Post Closing

Jennifer Price is also the Post Closing Manager at University Title Company. Her bio can be found on the Team Members page.

The Post Closing personnel type title policies and issue them with the legal documents that accompany them. A quality control check is also done in this division of University Title. Upon completion, all pertinent documents in the files are scanned for ease in providing these documents to University Title Company customers.

Administration

Tracey Cavin is the Executive Assistant and Administration Team Leader at University Title Company. Her bio can be found on the Team Members page.

Administration handles all aspects of the company required to keep the doors open, bills paid, employees content and regulators satisfied. Within this group is accounting, systems management, human resources, equipment and supplies. Their task is to make sure the rest of the departments have what they need to do their jobs.

Agency Underwriter

Darlene Fairchild, the Agency Underwriter, joined University Title Company in 1989 and has held several different positions within the company. Her bio can be found on the Team Members page.

The Agency Underwriter assists in problem solving for both internal and external customers of University Title Company. Any Schedule C issues are addressed by the Agency Underwriter, who diligently communicates with underwriters, buyers, sellers and/or their representatives. The mission of the Agency Underwriter is simple: Get the transaction to the closing table and secure a successful conclusion.