Description

If you are a Spa /Salon Coordinator / Receptionist who is passionate and loves what you do, motivated and committed to delivering outstanding guest service in all areas then OM Spa may be a great home for you!

Caution….Must believe in the connection between inner and outer beauty, and be dedicated to developing relationships with clients and helping your guests achieve both!

Why OM Spa:

- Competitive wages and a generous retail commission package. Flexible hours and shifts
available.
- 50% discount on all professional skin care ranges and personal spa services.
- Enjoy a FREE Yoga membership with Moksha Yoga Thornhill, get fit, flexible, strong and -
more “Zen” right in your work place!!
- OM Spa is a multi-discipline service provider and we are looking for a unique individual
who fits our unique culture as a Spa and Wellness Centre located in a Yoga Studio

Spa Coordinator / Receptionist Key Responsibilities:

- Provide Spa Services when needed (Manicures, Pedicures, Waxing, Facials, Relaxation
Massage)
- Work with a team of 12 employees (RMTs, Spa Therapists, Chiropractor and Osteopath)
- Responsible for checking clients in and managing all treatment rooms along with
scheduling with coordination of RMTs, Chiroprator, Osteopath, and Spa Therapists
- Checking accuracy of charts to ensure records match electronic records, Updating all client files into the Spa Milano Software
- Ensure a seamless flow to the day for all patients and clients
- Responsible for Marketing updates on social media sites such as Facebook, Twitter and
monthly newsletter using Microsoft office, Hootesuite and MailChimp
- Opening and Closing of Spa with running all daily reports including cash handling
- Excellent Knowledge in Skin Care, Home Care regimes
- Implement marketing sales programs
- Actively recruit new team members
- Motivate and incent staff to meet short and long term goals
- Schedule and host staff training workshops
- Develop strong internal working relations with the OM Spa and Moksha Yoga Thornhill
teams to ensure working in unity and striving to achieve sales goals
some staff scheduling
- Maintain retail stock inventory and ordering
- Resolve any potential client issues to ensure for total customer satisfaction

Requirements:

- Customer Focused
- Sales driven with a proven track record
- Minimum 2 years salon & spa or beauty industry management experience
- Excellent communication skills
- Extensive computer knowledge, with ability to pull and read sales reports
- Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team
environment and ability to stay self-motivated in slower periods
- Entrepreneurial spirit, comfortable working with high level of autonomy
- Ability to work a flexible schedule, including evenings and weekends
- Experience and ability to perform services as needed is considered an asset
- Working knowledge of Milano Spa Software

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