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Warranty, Return, Repair

Our electronic items come with a statutory 2-year guarantee, starting upon receipt of the products. Conrad reserves the right to decide whether items are either repaired or replaced. Many of our manufacturers offer extended warranties on their products. These products are labeled accordingly in the Conrad product catalogue.

During the Christmas period we have extended our 30-day trial period - if you are not satisfied with the purchased item, you can return your order by January 7, 2019!

30 days Voluntary Returns

If you are not entirely satisfied with your purchase, you can return the item(s) to us within 30 days.

You can choose between a refund, an exchange or store credit. Return delivery postage will only be refunded if you send a copy of the receipt indicating the cost of return via email to sales@conrad.com.

We want to advise you that we can only refund the shipping costs in cases that concern our 2-year guarantee. Please use the cheapest shipping method available. When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days. For more details, please visit our General Terms and Conditions.

The returns procedure will take approximately 3-4 weeks.

Please make sure to enclose a copy of the orginal invoice when returning an item. When returning a faulty item, please enclose a brief description of the defect and state as to whether you would like an exchange item or we should repair the item. Please return your items to:

- Music, DVD & Video, PC & Video Games and Software when no longer be sealed - Newspapers, magazines and periodicals - Items manufactured according to customer specification, including customised items and items personalised in any way - Products in electronic form that have been downloaded from the web - Items which cannot be returned because of their nature, including perishable goods - Books removed from their original packaging - PCs configured according to specification, including the installation and configuration of both hardware and software - Model kits fully or partly assembled by the customer - Any type of hygiene item no longer sealed and in the original packaging - Piece goods & disposable items - Spares & replacement parts - Used pre-paid cards