Relief of administration by up to 90%Massive fulfillment of the response rateStrong reduction of calls and complaintsPerfect overview of the status of the readingMassive error reduction and elimination of error sources

By means of image recognition via the Express App, all data from the reading sheet gets captured in seconds.

Workload reduction

With WATERLOO Pronto all working steps of self-reading can be reduced to zero:

the shipment is fully automatic,

the control of the data is taken over by our “need for action module” and

the data transfer to the billing system takes place within seconds via one of our 30 interfaces.

All data that is recorded digitally ends up directly in the billing system of the water supplier. There is no need to type in information anymore. Our customers report a workload reduction of the billing department by up to 90%!

Reduction of errors

Errors in the system – whether due the citizen or an administrative employee – usually lead to problems such as excessive bills, incorrect water balance and complaints. WATERLOO Pronto reduces and eliminates errors where they arise:

by making shipping fully automatic,

during data transmission through a permanent plausibility check,

when transferring data to the billing system through a digital interface.

By digitizing these three steps, errors are as proven by our customers, virtually eliminated. WATERLOO Pronto eliminates sources of error and provides you with unprecedented data quality.

Increase of the data quality

The reported water meter data is not always correct. Thus, an error rate of up to 10% can be assumed. With WATERLOO Pronto, the citizen has a lot of digital options at his disposal to transfer the meter reading directly to the water supplier:

WATERLOO 365 App for iOS and Android

Webform www.zählerstand.io

Fully automatic telephone hotline

WATERLOO Chatbot Splashy

In addition, an algorithmwe call “need for action” continuously identifies implausible data records and allows the processor to correct the data. With every run of Pronto, data quality gets significantly increased.

Reduction of calls and complaints

Any complaint – whether justified or unfounded – will result in unnecessary work. This is greatly reduced by using WATERLOO Pronto:

Calls from citizens asking whether the transmission was received now belong to the past. WATERLOO Pronto represents a great relief for the administration.

Increase in the return rate

The average response rate is around 70%, but with enormous fluctuation margins. This should be increased because:

the higher the number of confirmed meter readings by citizens, the more accurate the accounting can be made

number of downstream problems due to water consumptio estimates is lowered

workload of manual reading by your staff is reduced

Through our optimized reading sheet, the response rate is greatly increased and the citizens motivated to make the transmission digitaly. HERE you can find more tips on how to increase the response rate during self-reading periods.

Your PRONTO benefits

Interested? Then let us

send you a demo readout sheet!

Would you like to save costs, time and nerves during the self-reading period? High quality data and optimal response rate are important to you? Then test WATERLOO Pronto completely free of charge and without obligation – request a demo readout sheet and enjoy the unimaginable increase in efficiency!