Licencing and Qualifications

Electrical Contractor Licence

In Queensland, a business which provides electrical work or services for others must have an Electrical Contractor License. A Business with a gold electrical contractor licence is licensed to perform all types of electrical work for the public for example:

​Installing a ceiling fan or power points

Installing or altering a switchboard or safety switches

Installing and repairing reverse cycle and split air conditioning equipment

Repairing a washing machine

Maintaining a processing plant

Installing or altering wiring or fixed appliances in a building

It is important for you to know that not all electrical workers can perform all types of electrical work. The holder of a silver electrical workers licence is restricted to the testing, maintenance and repair of the type and voltage of electrical equipment printed on the reverse of the licence. This licence does not allow the person to install electrical equipment printed on the reverse of the licence.

Australian Refrigeration Council Licence

Licensed technicians and authorised businesses must operate to mandated standards to ensure that the emissions of fluorocarbon refrigerants in air conditioners are minimised. Individuals licensed under the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995 are qualified to legally install air conditioners, including installation and connection of the pipes that carry refrigerant through the air conditioner. If your air conditioner is incorrectly installed refrigerant may leak during or after installation. A leaking system is not only damaging to the environment, it will also result in greater power consumption as the air conditioner tries to deliver the level of cooling and heating with less than normal refrigerant. Thompson Cooling carries all required Air Conditioning Licencing.

Trade Contractor Licence

​If you don’t have your air conditioning equipment installed by an appropriately licensed business you could end up with the same protection you would have if you let an unlicensed person drive your car – NONE.

Under Queensland law all companies, businesses and individuals who install air conditioning equipment must be licensed by the Queensland Building & Construction Commission (QBCC). They must hold a Trade Contractors Licence for the class Refrigeration, Air Conditioning and Mechanical Services including Unlimited Design. To obtain a licence they must satisfy financial, managerial and trade qualification criteria. A licence allows them to deal with the public. If they do not hold the required licence it is illegal for them to deal with the public.

​Thompson Cooling Pty Ltd, the ‘Technical Division’ of Thompson Air Conditioning, holds the required Trade Contractor Licence – additionally the Director of the company holds a Supervisor Licence.

​The licence requirement applies to all installations regardless of the value of the work being performed.

If a consumer deals with an appropriately licensed company, they have a ‘problem resolution process’ available to them. The Queensland government can also take disciplinary action against companies which do not attend to problems that they have been directed to address. This is not available if the company is not appropriately licensed. Insurance companies may also walk-away from a problem if the company is not appropriately licensed. This applies to your insurance company as well as the company’s insurance company​

Companies which do not hold the required licence may try to convince you that they don’t need a licence because they use QBCC licensed employees or sub-contractors. The use of QBCC licensed employees or sub-contractors is a requirement of the government, however the overriding requirement is that the company you are dealing with must be licensed in its own right — otherwise the installation is deemed to be illegal.

​This site also contains an online search facility. You can check to see if suppliers are appropriately licensed. The number of companies that are not appropriately licensed is quite alarming. They are exposing you to risks that you may not be aware of. This is showing no respect for your rights as a consumer. There is no need to take an unnecessary risk. Only deal with appropriately licensed companies!

Thompson Cooling is proud to be respresented within a number of organisations in Queensland. We are current members of:

BEENLEIGH YATALA CHAMBER OF COMMERCE​

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Established in 1969, the Beenleigh Yatala Chamber of Commerce is a membership-based association of some 220 businesses that operate within northern Gold Coast and Logan regions, in an area roughly bounded Beenleigh, Jacobs Well, Waterford and Pimpama.

​As an advocate for issues that will generally assist business and/or impact upon the region, the Chamber represents a strong voice of commerce and works with a range of organisations, and at all levels of government to achieve for the region.

​To facilitate this large and vibrant business network, a range of events are held throughout the year, including monthly business breakfasts, and annual business and social functions that inform, and provide a showcase for business. Check the Chamber’s own calendar for the next events.

​CHAMBER OF COMMERCE and INDUSTRY QUEENSLAND (CCIQ)

​With almost 150 years of experience in taking care of Business, CCIQ is now the official delivery partner for the Queensland Government’s ecoBiz program, which allows businesses to embrace new ways of working and access to tools, resources and services to enable them to be more sustainable, productive and ultimately profitable.

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As business owners Tracee and I understand the challenges of the day to day running of a business. We must compliment you and your crew in the way you conduct your business, from the moment we made contact, to the installation on the unit, all was seamless.
You showed up when you said you would for the quotation, you were prompt in getting a quote to us, Matt was extremely helpful and knowledgeable. The guys you sent to install were thoroughly professional and are more than worthy of the title of tradesmen.
I know two of the men are apprentices, as a tradesman myself I fully appreciate and understand what to look for in apprentices and I saw the makings of good tradesmen in those guys.
The unit is quieter than Matt said it would be, which was my only concern on the placement of the unit.
Well done to all involved and to you as business owners,

Many thanks , Paul and Tracee

Ps Your competition sucks, we have had the "its too hot to get in the ceiling at this time of the year" to non-return of phone calls, and we are too busy doing tenders spiel.

Paul and Tracee20/03/2017

Your team have completed the installation of the air conditioning system at our house today and I would like to say that they have done a great job, professional in every aspect and very mindful of ensuring they treated our house with respect. What a pleasure it has been in selecting your company to install our air conditioning.
Once again I thank you and your team for providing a great service.

Wayne21/12/2016

I was very impressed with the professionalism of Laz and Caleb. They were a pleasure to deal with and I will recommend your company to my friends.
Thank you.

Liz06/06/2016

The guys were great yesterday, what a lovely crew you have working for you! All very polite and helpful, and not as noisy as we expected (our baby still managed her three naps!). The system is great, from what we can tell so far - my hubby is looking forward to playing with it on the weekend! We had no problem getting the little one off to bed last night, a nice change from the past few weeks as her bedroom faces West and on average it's been 27 degrees in there of an evening - last night it was a lovely 22 degrees 🙂 Thank you for everything, and for being so patient. Bring on summer!

Karen SoetersGold Coast30/07/2014

Dear Scott, and Bobi and team, Thanks for all your care. Including the follow up. I was recommended Thompson cooling by friends, and I was impressed with the service from quotation to post-install follow-up. The team was courteous and professional, and even cleaned up after themselves! The follow-up care re post-install fine-tuning has also been excellent. I will be recommending Scott and the team to friends, and anyone else interested in airconditioning services.

Maria HevesBrisbane30/07/2014

The guys were great yesterday, what a lovely crew you have working for you! All very polite and helpful, and not as noisy as we expected (our baby still managed her three naps!). The system is great, from what we can tell so far - my hubby is looking forward to playing with it on the weekend! We had no problem getting the little one off to bed last night, a nice change from the past few weeks as her bedroom faces West and on average it's been 27 degrees in there of an evening - last night it was a lovely 22 degrees 🙂 Thank you for everything, and for being so patient. Bring on summer!

Karen SaundersBeenleigh30/07/2014

Hello Scott, I wish to inform you about the recently installed Ducted Air Conditioning installation into our home. As notified, the crew arrived promptly at 6.00am to commence the installation at our home.

Justin, the man in charge, Lazarus, Caleb & young Tyler, were nothing short of competent, in their approach & completion of the whole project. Everyone had his part to do & they did it well. We were extremely comfortable, with their approach, attitude & easy to liaise with.
Without question, a good bunch of men.These guys certainly did "Thompson Cooling" proud. The truth be told about your men - very rarely do home owners come across service as good as demonstrated by your crew. We have come across some sad service recently.
We look forward to the follow up/after-sale service from Thompson Cooling. I will certainly pass the word around.Many thanks from immensely satisfied customers.
Kind Regards,