Cons:
A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!

SFO

HND

Excellent 9.3

Pros:
Food was decent. Loved the movie options

Cons:
Could have used more water throughout.

ORD

CLE

Mediocre 2.0

Pros:
Nothing, to be honest.

Cons:
Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years.

SFO

ORD

Mediocre 2.0

Pros:
Nothing

Cons:
I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean

Pros:
Upgraded seat on the Boeing 777 was near the exit, and I had plenty of legroom.

Cons:
Although British Airways and American Airlines are alliance partner companies, their systems don’t behave as such. It took me too many attempts to mention in order to simply upgrade my seat. The booking locator number is different for both airlines, and no one ever informed me of that critical information

LAX

SYD

Excellent 8.0

Pros:
Good plane with excellent crew.

Cons:
Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray.

CLT

LAX

Excellent 8.3

Cons:
Old plane. No power to recharge electronics.

LHR

PHL

Excellent 9.0

Pros:
Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch

Cons:
I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers

Pros:
Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5

Cons:
What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight.

Pros:
Friendly service, quality new airplane, American airlines has improved a lot!

LHR

LAX

Excellent 8.0

Pros:
The crew on this flight was excellent. Very respectful and kind in their answers.

Cons:
AA should really do something about their food selection as the cost of improving the food they can give economy class will not cost anymore than what they give now.

LHR

DFW

Good 7.6

Pros:
Upgraded seat on the Boeing 777 was near the exit, and I had plenty of legroom.

Cons:
Although British Airways and American Airlines are alliance partner companies, their systems don’t behave as such. It took me too many attempts to mention in order to simply upgrade my seat. The booking locator number is different for both airlines, and no one ever informed me of that critical information

Pros:
Incredibly nice staff, new aircraft and lots of room and very clean airplane

Cons:
Food :) maybe include a vegetarian option for the sandwich snack

ORD

CLE

Mediocre 2.0

Pros:
Nothing, to be honest.

Cons:
Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years.

IAH

SLC

Excellent 8.0

Pros:
The ease of boarding.

Cons:
The air conditioner went out and it was quite warm.

ORD

SFO

Mediocre 3.3

Cons:
The flight was 5 hours delayed, no food was provided

SFO

ORD

Mediocre 2.0

Pros:
Nothing

Cons:
I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean

Pros:
Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5

Cons:
What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight.

DFW

SJC

Okay 5.6

Cons:
I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...

CLT

LAX

Excellent 8.3

Cons:
Old plane. No power to recharge electronics.

LAX

SYD

Excellent 8.0

Pros:
Good plane with excellent crew.

Cons:
Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray.

LHR

PHL

Excellent 9.0

Pros:
Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch

Cons:
I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers

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