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We offer FREE DELIVERY to UK Mainland addresses for all orders over £50.

All orders take between 1-10 working days to be processed and dispatched. Items are usually delivered between Monday to Friday, 8am - 8pm.We endeavour to process and deliver your items as quickly as possible. Because of this, please inform us of any specific delivery instructions at the checkout stage. Depending on the dimensions, weight and value of your order, it will be dispatched using either Royal Mail First Class (£1.99) or a signed-for courier service (£4.99). We will calculate the correct delivery method for your order and state the delivery method on the ‘Delivery’ page at checkout.

If after 14 days you have still not received your order please contact our order fulfilment team on 01273 764299.

If you wish to return an item you have purchased, either for an exchange or refund, you must inform us within 30 days. Please note that delivery charges will be non-refundable. If your goods are not faulty, you will be required to return them to us at your own cost, unused and in their original, unopened packaging. If we are to collect the goods, a carriage charge of £9.99 will be deducted from your refund.

If your goods are faulty or damaged when you receive your order, you must inform us within 7 working days. We will be happy to replace faulty items but may require proof of damage, or for the items to be returned to us for verification. When we have agreed that the item is faulty, we will be happy to replace it and refund any carriage costs incurred to replace the item.

Please advise which item/s you wish to return and whether you would like the item/s exchanged for another product, or a refund.

Please allow up to 7 working days for your refund to be processed once the goods have been received at C&H.

Please note special order fabrics are non-returnable unless damaged or faulty.

Please note Ready Made Curtains cannot be refunded or returned if they have been altered or the heading tape has been pulled.

We regret that cut length fabrics and PVC cloths will only receive a 50% refund as they have been cut from a roll and as such, can only be resold as a half price remnant. For this reason, we recommend that you order a fabric sample from us before ordering a large amount.

Please note knitting and sewing patterns are non refundable.

Earrings cannot be returned for hygiene reasons unless damaged or faulty.

Gift vouchers cannot be returned or refunded except in accordance with your legal rights.

Please note that the above terms will not affect your statutory rights.

If your order arrives damaged or your goods are faulty, please inform us within 7 days after receiving your order. If you would like to return your order because you have changed your mind, please contact us within 30 days. Please email the web team at orders@candh.co.uk or call us on 01273 764922.

Items must be returned unused, and in their original packaging, with proof of purchase and the returns note we include with your order.

Certain items, which are sent directly from supplier, will not contain an invoice or returns note within your parcel. In this case, if you wish to return these items please download and print out a returns form, found here. Alternatively, inform our web team when you advise us you wish to return the order, and request one to be sent via email.

We regret we cannot accept returns on the following items unless they are damaged or faulty: