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CarGurushttps://www.cargurus.com

carbuyer4567

Oct 3, 2017

We ended up buying a model at a different dealership because they didn't
quite have what we wanted, but Luis and all the other employees we
talked to were very helpful, professional, knowledgeable and we never felt
pressured. I highly recommend Luis. Very courteous.

The buying experience was good and I purchased this vehicle, however I
began having concerns about the gas mileage and left a message for the
sales person to call me, but he never did. I think since I made such a large
purchase, at least have the decency to give me a few minutes of his time.

Salesman response was very quick. We had a good conversation about
what I was looking for. No pressure, very professional. Ended up not
pursuing the vehicle. Salesman respected my decision, following up with a
polite, professionally written email thanking me for the interest.

My experience was great. I came in knowing
what I wanted. I had a set amount as to the
price of the car, down payment and monthly
payments. They were able to help me reach
my goal. They even worked to reduce the
interest. Everyone was friendly and patient
being I came an hour before closing. I had a
great buying experience.

Dealership contacted me and my wife
and I drove down the following day, the
used truck I was looking at had been sold
so since I was inconvienced they gave
me a brand new truck at basically the
same price.... After the great service and
easy deal we came back the following
week and bought another brand new
gmc for my wife... Greatest car buying
expierence ever and will recommend to
everyone I know. Thanks guys for all
your hard work...

I was in contact and confirmed coming
down to test drive a 2015 Sierra with the
online salesperson, who was very
friendly and courteous. Only problem
was...there was no communication that
the owner of the lot loaned the truck to
charity for that day of which not one
employee was aware. That and she was
also not there, as she had confirmed.
The staff was helpful trying to find the
truck, but it was obvious that it wasn't at
the lot. Extremely disappointed! I do
appreciate the staff there on Sunday
helping me, but the online rep dropped
the ball. I took my business down the
road and got an awesome deal from the
team at Auburn Chevrolet on a new
Silverado.

Response from Valley Buick GMC:

Thank you for your feedback and congratulations on your purchase. We do loan out our vehicles to local community charities from time to time. In this case while I am glad that our staff was extremely helpful, I am confused as to why they did not show you one of many similar trucks we had on the lot at the time. I am very sorry you did not receive the level of service we strive to deliver to each and every customer. We appreciate you visiting us, I hope you can overlook our generosity and we can earn your business in the future.

CarGurushttps://www.cargurus.com

MARTIN

Jun 29, 2015

Long trip there from Carnation. They turned down my offer. I sent
them an email with a better offer, but they never responded.

Response from Valley Buick GMC:

Martin, I am sorry to hear about your experience at our store. As the customer care manager, will you please contact me so you can describe what took place and how we can be better. Thank you, Rena 253-737-2000

Bought an 06' Colorado in September 2014. I have driven it a total of
413 miles and it's just starting to show all the problems.. I did a pre-
purchase full vehicle inspection and the results were good however
the transmission (transfer case) was completely empty upon
inspection. Shop said transmission was or had been rebuilt but
wasn't sure how many miles were driven on the empty transfer case.
Took truck/results back to dealer & they said they would check out
the transmission for abnormal wear or damage. Next day, they said
there was no obvious signs of damage and gave the ok to sell it. I
am now having transmission problems, acceleration & power
problems.. Overall, the truck was not a good investment. Would I
buy there again? Probably not & I certainly won't recommend family
or friends for them.

Deanna was THE BEST!!! The sales manager... not so much!!!! The
finance manager... Impatient the rest of the staff were helpful and
courteous. But, if it weren't for my fabulous salesperson, Deanna... I
would have walked.

Upon arriving, a gentleman came out directly to me and simply asked if needed any assistance . Upon negative response, he simply offereI to be available if and when I needed.questions answered. That is the way I like to shop for a car. Thanks!

We had a great experience buying from Valley Buick GMC! Jennifer was in contact with us the whole time, and Daryl took good care of us when we came in for our test drive. Everyone is super friendly, but not fake, and the sales team is super low pressure. I highly recommend them, and will definitely be back next time we're on the market for a new vehicle.