If you have any questions or need additional assistance with the firmware update installation, for assistance.call Sony technical support at 1-888-476-6972

The satisfaction of our customers is our number one priority, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.

Frequently Asked Questions

Q1: Which models in the VPCF11 and VPCCW2 series of notebook PCs may be affected?
A1: Certain units within the VPCF11 and VPCCW2 notebook series are affected by this potential overheating issue. Sony recommends that all units in the VPCF11 and VPCCW2 series be updated with the firmware download. Specific model numbers in each series include: