Terms & conditions

Please see each offer terms and conditions below:
"Great Price Great Location - Bali & Lombok" Sales conditions
- Telkomsel mobile users enjoy extra 10% off.
- Valid for Telkomsel mobile users presenting their phone number or a valid Telkomsel billing statement upon check-in. Customer name must match the name on Reservation Profile.
- Minimum 2 nights' stay per booking.
- All reservations must be guaranteed with a credit card valid at the date of the start of your stay.
- No cancellation charge applies up to 14 days prior to arrival. Beyond that time, the full amount of stay will be charged.
- This offer is subject to availability, cannot be combined with other current offers or benefits and does not apply to groups.

*Special note on the choice of 1 time 60 minutes massage or 1 time dinner Mercure Bali Nusa Dua only provides 1x dinner for 2 (serving only a main course and a dessert). Mercure Bali Harvestland Kuta provides choice of 1x dinner for 2 OR choice of 1 spa treat:

1x 30 minutes back massage for 2

1x 30 minutes foot massage for 2

1x 60 minutes full body massage for 1 person only.

Guests must confirm their choice of 1x dinner or 1x massage upon check-in.
Dining or spa voucher issued at participating hotels can be redeemed/used only at the issuing hotel during the stay.
Voucher is not valid and cannot be accumulated with any other promotions/vouchers/discount cards/benefits, including the Accor Advantage Plus dining privileges.
Voucher is non-transferable, non refundable and non-exchangeable at any time
Dining voucher is only valid for food, excluding beverage
Dining can be a buffet menu, a set menu or a la carte menu depending to each hotel’s facility.

EXCLUSIVE benefits for loyalty members
All-inclusive holiday prize draw Our loyalty members stand the chance to win an all-inclusive Holiday monthly. Not a member yet? Be part of Le Club Accorhotels for free and make your first stay!

The monthly prize of an all-inclusive holiday consists of:
- 1 round-trip airfare on KLM Royal Dutch Airlines or Air France for one (1) person
- Hotel accommodation of one room includes daily breakfast (maximum 2 people) at an Accor hotel in Malaysia, Singapore or a European destination.

- One monthly winner will be selected randomly based on materialised bookings made between 04 September 2013 and 15 February 2014 for stays between 13 September 2013 and 31 March 2014.
- The winner will be notified by email prior to their arrival date and will receive their prize upon check-in.
- The winners are responsible to make their own arrangement from home to the designated departure city, Bali or Jakarta.
- The airline ticket does not include taxes, insurance, fuel surcharge, booking fees or any other fees.
- The airline ticket is valid for one year from date of issue. Airline ticket is subject to KLM Royal Dutch Airlines or Air France terms and conditions. Certain restrictions may apply.
- Hotel accommodation does not include meals, incidentals, gratuities or tips, telephone calls or any other personal expenses incurred during the trip not specified here.
- The airline ticket and hotel accommodation voucher cannot be replaced if lost or stolen.
- The validity of airline ticket and hotel accommodation voucher cannot be extended.
- The prize is non-transferable, non-refundable and cannot be exchanged into cash or credit at any time.
- The prize cannot be sold to a third party.
- Accor is not responsible for the flights, inclusive of terms and conditions, and any other generalities resulting in flight cancellation or delay or no-show.
- The travel period requested is subject to availability at the time of booking.
- Travel must be completed by 31 December 2014. Black-out dates and restrictions apply.
- By accepting the prize, each winner grants Accor the right to his/her name, photo, and/or likeness for any advertising and/or promotional purposes without further compensation or permission unless prohibited by law.
- Each monthly winner will be announced through hotels' social media pages and websites between 10 September 2013 and 31 March 2014.
- The all-inclusive holiday prize terms and conditions are non-negotiable.

Accor Advantage Plus members’ discount Accor Advantage Plus members get additional 15% off. If using the Complimentary night voucher, all benefits of the "Great Price Great Location" offer will be void.

"Great Price Great Location - ibis Family Indonesia" Sales conditions - Telkomsel mobile users enjoy extra 10% off.
- Valid for Telkomsel mobile users presenting a valid Telkomsel billing statement upon check-in. Customer name must match the name on Reservation Profile.
- Credit card guarantee is mandatory at time of booking.
- No cancellation charge applies prior to 18:00 (local time), up to 2 days prior to arrival. In the event of late cancellation or no-show, the first night will be charged.
- This offer is subject to availability and does not apply to groups.
- All Seasons Jakarta Gajah Mada is bookable for stays between 24 October 2013 and 31 March 2014.
- All Seasons Jakarta Thamrin & ibis Styles Bali Kuta Dewi Sri are bookable for stays between 1 December 2013 and 31 March 2014.

*Special note on the dining voucherThe dining voucher is issued for every valid stay at participating hotels.
The dining voucher can only be redeemed at any participating ibis and ibis Styles (all Seasons) hotels in Indonesia. Guests staying at ibis Budget will still receive the voucher to be consumed at ibis and ibis Styles (all Seasons).
Dining voucher is valid for a la carte menu or buffet menu or restaurant purchases only.
All dining vouchers cannot be used in conjunction with any other benefits, including the Accor Advantage Plus dining privileges.
**For the use of dining voucher, please check with the front desk staff first.

EXCLUSIVE benefits for loyalty members
All-inclusive holiday or USD100 Amazon.com Gift Card or Free Night Stay monthly prize draw Not a member yet? Be part of Le Club Accorhotels for free and make your first stay!

Prizes up for grabs in the monthly lucky draw include:
- A free night stay at an ibis family hotel (5 winners at each participating hotel per month),
- USD100 Amazon.com Gift Cards (3 winners per month),
- All-inclusive Holiday in Asia (1 winner per month).

All winners will be selected based on all materialized bookings made on the same month of the drawing.
Winners will be notified by email and the prize of free night voucher or Amazon.com Gift Card will be sent by mail or email.

Accor is not responsible for the flights, inclusive conditions, terms and conditions, insurance, and in any other generalities resulting in flight cancellation or delay or no-show.

The prize terms and conditions are non-negotiable. The prizes are non-transferable, non-refundable and cannot be exchanged into cash.
Monthly winners will be announced through hotels' social media pages and websites between 13 September 2013 and 31 March 2014.

Accor Advantage Plus members’ discount Accor Advantage Plus members get additional 15% off. If using the Complimentary night voucher, all benefits of the "Great Price Great Location" offer will be void and only free breakfast for 2 will be given.

"Great Price Great Location - Singapore"Sales conditions - Telkomsel mobile users enjoy extra 10% off.
- Valid for Telkomsel mobile users presenting their phone number or a valid Telkomsel billing statement upon check-in. Customer name must match the name on Reservation Profile.
- Prepaid. No changes and no cancellations.
- Minimum night stay may apply on selected dates - at selected hotels.
- This offer is subject to availability and does not apply to groups.

Children policy - Ibis Singapore Novena & ibis Singapore on Bencoolen: Accommodation free of charge for 1 child under 12 years, sharing parents' room with existing bedding. No extra bed is available and baby cot is subject to availability upon request. Breakfast is free for children below 6 years and half price children between 6 -12 years.
- Novotel Singapore Clarke Quay: Accommodation and buffet breakfast are free for 2 children under 16 years sharing parent’s room with existing bedding. On request Extra bed available on chargeable basis.
- Grand Mercure Roxy Singapore: Additional special terms for children: Accommodation and breakfast are free for 2 children under 12 years sharing parents' room. One complimentary rollaway for child under 12 years of age with 2nd child sharing existing bed. Only 1 rollaway bed per room and are subject to availability.
Other hotel terms and conditions apply. Please check hotel terms and conditions at time of booking.

The all-inclusive holiday includes:
- Pair of air tickets departing from Singapore (valid for prize to Bali)
- 1x air ticket departing from Singapore (valid for prize to Paris or Barcelona or Rome)
- An Accor hotel stay for 2 persons to the following destinations.

All winners must agree to a photo-session upon check-in, to receive the prize. All photos remain property of Accor hotels to be used for communication and advertising purposes.
Accor is not responsible for the flights, inclusive conditions, terms and conditions, insurance, and in any other generalities resulting in flight cancellation or delay or no-show.
All-Inclusive Holiday prize terms and conditions are non-negotiable.
Le Club Accorhotels bonus points Le Club Accorhotels members, regardless of their status, earn 300 bonus points on the "Great Price Great Location" rate.
Accor Advantage Plus members’ discount Accor Advantage Plus members get additional 15% off.

"Great Price Great Location - Malaysia" Sales conditions - Telkomsel mobile users enjoy extra 10% off.
- Valid for Telkomsel mobile users presenting their phone number or a valid Telkomsel billing statement upon check-in. Customer name must match the name on Reservation Profile.
- No cancellation charge applies up to 7 days prior to arrival. Beyond that time, the full amount of stay will be charged.
- All reservations must be guaranteed with a credit card valid at the date of the start of your stay
- This offer is subject to availability and does not apply to groups.
- Pullman Kuala Lumpur Bangsar is only bookable for stays from 15 December 2013 to 31 March 2014.

EXCLUSIVE benefits for loyalty members
All-inclusive holiday prize draw Our loyalty members stand the chance to win an all-inclusive Holiday monthly. Not a member yet? Be part of Le Club Accorhotels for free and make your first stay!

- 6 prizes to be won for stays between 15 September 2013 and 31 March 2014
- One (1) Prize Winner will be selected monthly based on bookings made between 15 September 2013 and 31 March 2014.
- Prizes are inclusive of return flights on KLM Royal Dutch Airlines or Air France & hotel stay in any Accor hotels at the designated destination.
- Flight ticket is for one (1) person only and do not include taxes, carrier surcharges and booking fees.
- Flight ticket is valid 3 months from date of issue. Hotel stay is valid for maximum two (2) adults
- Flight departs from Kuala Lumpur International Airport to the designated destinations. Winners are responsible to make their own arrangement from home to the designated departure city, Kuala Lumpur.
- The Monthly Winner will be notified via email prior to their arrival date.
- The winners will receive their prize upon check-in or during stay
- The prizes are non-transferable, non-refundable and non-exchangeable for cash.
- The winner’s name will be posted on all hotels’ Facebook pages and hotel website each month between 15 September 2013 and 30 April 2014.