The two most frequently asked questions we answer when working with our clients at the beginning of any engagement are: -
1. How do we handle difficult feedback?
2. What happens if we don’t have a formalized system to...more

Twenty years ago, I was working as the business development director for the Portland Office of Cooper & Lybrand, the international accounting firm that merged to form PricewaterhouseCoopers. The office at the time consisted...more

When conducting business outside the United States, an interpreter may be required or beneficial for meetings and/or networking opportunities. Many times, business meetings involve several parties from a number of different...more

Farella’s Insurance Recovery Group lawyers regularly collaborate with and learn from different players and functions within the insurance industry. To provide more value to our readers, we have reached out to a series of...more

All lawyers are looking to increase revenue, but these days, with more and more clients leveraging technology and bringing tasks in-house, law firms need to break from the status quo in order to stay competitive. This is...more

In my last blog I posed a simple question – is your firm’s culture putting your firm at risk? My thoughts at that time were built entirely from the law firm perspective and were focused on internal issues and lawyers’...more

As we enter the final stretch of summer, many of us think of enjoying a few days at the beach, spending time with family and friends on vacation, or soaking up some sun on an outdoor patio with a drink in hand....more

What is the GDPR?
The General Data Protection Regulation (GDPR) is a comprehensive data protection law created by the European Union and comes into effect on May 25, 2018. It replaces the Data Protection Directive. Its...more

At a recent leadership roundtable event, WPG facilitated a discussion among managing partners and firm leaders on what they most need from CMOs and marketing teams. The ideas that came out of the discussion aren’t earth...more

In any market, effectively pricing any goods or services requires an understanding of the buyer’s perceived value. When the buyer has no idea of the value of a given task, and no idea how to measure the quality of service...more

I treat people the way I want to be treated and I carry a grudge against the select few who didn’t treat me that well. For 7 years now, I’ve made the Managing Attorney of my old law firm as a punching bag of sorts. Sorry,...more

This is the first blog in a three-part series on the value of introductions and how good introduction skills lead to better client service and new business. Check back soon for the second installment.
Introductions are...more

How many times in life do people recognize a good opportunity, but for whatever reason, don’t act on it? Sometimes it’s not a big deal and simply leads down a different path. But sometimes it can mean the difference between...more

Knowing when to end an attorney-client relationship is fraught with trepidation, especially when it becomes obvious that the relationship is on a troublesome path. It should therefore come as no surprise that withdrawing from...more

...Law Firms, like all businesses, are in a constant state of change. Similar to an annual check-up on your health, law firm leaders should periodically take the time to evaluate the condition of their firm in order to catch...more

One growing trend is for clients to enter into alternative fee arrangements in which one law firm represents multiple parties who “share” fees and costs in a related matter. For example, a law firm might represent...more

Marketing For Plan Providers: What It Can Do And What It Can't.
It's not the answer for everything.
For retirement plan providers, good marketing is essential. It's so essential that there are marketing gurus out...more

In his short but impactful tenure as White House Communications Director, Anthony “The Mooch” Scaramucci taught anyone new at interacting with the press a valuable lesson – understand and be wary of going “Off the Record”...more

Life is long. You will work for a long time. There is no winning instantly. Success takes time. What you do each day matters for your future. The big picture makes living for today essential, which means having a plan and...more

Given what we do for a living, we are often traveling by plane and spend quite a bit of quality time with specific airline carriers. The three of us happen to fly three different airlines, but the experience tends to be the...more

Historically, few law firms have actively embraced Franklin’s formula for survival and success. They paved the road to profitability by aggregating the revenue-producing activity of individuals lawyers, each operating as a...more

Over the last five years, I have generated millions of dollars in business for our firm from a remote location in northern Michigan with a poor legal economy. This is not an exaggeration—I just ran the report through our...more

I just read an article in Law360 discussing Microsoft’s commitment to shift 90% of its work to alternative fee arrangements. Michael Rynowecer of BTI Consulting is quoted as saying the move is “one of the most aggressive”...more

Despite today’s times being better for many law firms, the positive trends do not signal a return to the gilded pre-2008 days; unfortunately, those days are gone for good. Law firms are fighting for market share in 2017 in an...more

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