Payment Methods

Credit Card: All credit card orders
are subject to verification and approval by the card-issuing bank. For the
safety concern, credit card orders shipped to an address other than your
billing address may require additional verification. RunCam reserves the right
to contact you by email or telephone to request additional verification. We may
reject orders if the verification fails.

Bank Transfer: You will receive a
confirmation letter with our bank details soon after placing an order. For the
customers from the countries that belong to European Union, you can use EU zone bank transfer to send us your payment
without any handling fee. Processing Bank transfer may take 1-3 business days.
We will process your order upon full receipt of payment.

Tax Issue

We do not add any tax to you, but it will be your responsibility (as the buyer) to cover custom fees or duties on arrival of your package in your country.

And by default, we declare the package content as camera or camera spare parts with a low value about 1/3 of the total amount of your order, considering from the tax issues. If you have any special requests on declaration, you may leave a note on your order when you do checkout for your order.

If any questions, please contact your local customs for details or email us at run@runcam.com, and we will try our best to meet your needs.

Refund

If there is something wrong with your order and you need to return it to us for a refund, please email us at run@runcam.com or contact us via skype +1 (702) 997-2220 , and our sales agent will guide you how to process in detail.

Handling Time

Once we receive your cleared payment, we will ship your order within 1 to 2 business days.

FAQ:

What should I do if I can’t proceed my payment?

Firstly, you should make sure that the balance in your paypal account or the credit card is enough for you to pay for the order;

Secondly, it may be the internet connection problem, so you need to try again to proceed the payment for several times;

At last, if the payment is still not processed, please feel free to email us at run@runcam.com.