Related Courses

Target Audience

All those who want to improve the level of service provided, particularly when meeting clients face to face.

Course Objectives

Know what client care means and its importance
Show they care for their clients
Choose how to use communication skills to produce positive results
Handle difficult situations professionally and confidently

Methods

Presentation, discussion in small and large groups, exercises and practical situations.

Important notes

This programme focuses on the skills of those who deal with clients face to face. Please also see the outlines for related courses.