Videotron

Most people in Quebec know Videotron as one of the biggest providers of cable TV, phone, Internet and mobility services with almost 2 million customers in the province.

But the subsidiary of communications giant Quebecor Inc. is also a major player on the business side, providing telecommunications services to more than 100,000 companies — or one of every two firms in Quebec (where Videotron services are available).

The division has grown rapidly in recent years from a handful of employees to more than 500, providing a wide gamut of phone, Internet, mobility, data, cable TV and video services for a wide range of enterprises — from small businesses to some of Quebec’s biggest and most technologically advanced companies.

Videotron Business Solutions can help small enterprises such as a bed-and-breakfast inn setting up a Wi-Fi connection, to providing high-speed data transportation for some of the biggest companies in Montreal’s aerospace industry.

“Reliable connections and speed go a long way toward helping businesses stay ahead of the competition,” said Kelly Abrahamian, Videotron Business Solutions’ marketing senior director - product development and enterprise strategy.

He sees rapid expansion of his division over the next five years as Quebec companies demand more and more wireless ability for their data and communications needs.

“We’re always looking to be best of breed and best in the market,” Abrahamian said. “Our goal is to be at the forefront of technology so that we can offer state-of-the-art products and services at competitive prices to meet and exceed our customers’ expectations.

“One of our core values at Videotron is to treat the customer the way we would want to be treated. We want to provide a wow factor and give them more than they expect.

“Our clients are very loyal,” he added, “and they stay with us for a long time.” That’s not surprising, considering Videotron has the highest satisfaction rate in the industry with a global score that’s nearly 98 per cent (according to an April 2013 Léger Marketing survey).

To keep customers satisfied and offer them the best possible experience, Videotron Business Solutions maintains service and technical teams dedicated exclusively to business clients.

“We are a locally owned and operated company, which means that our employees have the expertise to understand the unique requirements of Quebec businesses,” Abrahamian explained. “We want our clients to think of us as a one-stop shop for all of their telecommunications needs.”

To assist companies in their development, Videotron Business Solutions has set up a blog called Takecareofbusiness.ca which offers expert advice, tips and tools for Quebec entrepreneurs.

The site provides information on four main themes: mobility for business people, business management, entrepreneurship and customer experiences.

This initiative is designed to inspire Quebec business people and help them introduce innovative, effective methods into their daily practices. Visitors to the blog will find tools, apps, products and services to spur creativity and support the success of businesses large and small.

Videotron Business Solutions has been providing telecommunications services for more than 20 years and will pursue its goal to offer the best possible experience to Quebec companies.

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