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Type & Hear

If you can hear the other person on a phone call but they
have problems understanding what you say, NGT can help by letting you type
your words to the other person and listen to what they say. This can be
known as Hearing Carry Over.

Mobile phone calls

EE customers

Your connection to NGT

The NGT Lite app needs a connection to the NGT Service over the internet. The
icon at the top of the NGT Lite window shows you when you're connected or if there's a problem.
This icon must be a green symbol for NGT Lite to work. The different icons are shown below with what
you need to do:

You're not connected to the NGT Service - Please check your internet connection.

You're connected to the NGT Service - Please link your phone number.

You're connected to the NGT Service - Please validate one or more of your phone numbers.

You're connected to the NGT Service - You can now use the NGT Service.

Linking phone numbers - Android phone

The video below shows you how to link the Android NGT Lite app to your phone number. The individual steps
and screenshots are shown on this page below the video.

To use NGT Lite you must link the app to the phone number you're be using to make calls. This linking
enable the NGT to connect your phone calls to your app.

Open the NGT Lite app
on your Android phone. This will be in the applications folder.

The Options Menu will open if you've not linked a phone number. If not click
the Options button
in the top left hand corner of the screen.

Click Add Phone Number.

Enter the phone number you want to link, and press Link.
You must make a call from this phone to complete the setup process.

The app will display a message telling you to make a call to 0800 500 888
from the phone you want to link to this app.

Come out of the app by selecting the home key on the device. This will
keep the app active.

Open the phone dialler application on your phone.

Dial 0800 500 888 from the mobile handset and wait for connection.
You only need to have connected for a few moments, and then you can disconnect
the call.

Go back into the NGT Lite app - this is still running and should
be accessible by swiping the phone's notification bar. If linked successfully
you will see a message stating the number has been
linked successfully.

You only need to link an individual phone number to the app once, up to 10 phone numbers
can be linked to your NGT Lite app, an individual phone number can be linked
to more than one app.

Linking phone numbers - iPhone

The video below shows you how to link the iOS NGT Lite app to your phone number. The individual steps
and screenshots are shown on this page below the video.

To use NGT Lite you must link the app to the phone number you're be using to make calls. This linking
enable the NGT to connect your phone calls to your app.

Open the NGT Lite app
on your iPhone. This will be in the applications folder.

Click the Options button
in the top left hand corner of the screen.

Click Add Phone Number.

Enter the phone number you want to link, and press Link.
You must make a call from this phone to complete the setup process.

The app will display a message telling you to make a call to 0800 500 888
from the phone you want to link to this app.

Come out of the app by selecting the home key on the device. This will
keep the app active.

Open the phone dialler application by clicking the on your phone.

Dial 0800 500 888 from the mobile handset and wait for connection. You
only need to have connected for a few moments, and then you can disconnect
the call.

Go back into the NGT Lite app – this is still running and should
be accessible by swiping the phone's notification bar. If linked successfully
you will see a message stating the number has been
linked successfully.

You only need to link an individual phone number to the app once, up to 10 phone numbers
can be linked to your NGT Lite app, an individual phone number can be linked
to more than one app.

Linking phone numbers - separate phone

The video below shows you how to link the Windows NGT Lite app to your phone number. The individual steps
and screenshots are shown on this page below the video.

To use NGT Lite you must link the app to the phone number you're be using to make calls. This can
be your home fixed or cordless phone, or a mobile. This linking enables NGT to connect your phone calls to your app.

You'll need your computer or tablet with NGT Lite installed and the phone you want to use with the app.

Open the NGT Lite app
on your computer or tablet.

The Options Menu will open if you've not linked a phone number. If not click
the Options button
in the top left hand corner of the screen.

Click Add Phone Number.

Enter the phone number you want to link, and press Link.
You must make a call from this phone to complete the setup process.

The app will display a message telling you to make a call to 0800 500 888
from the phone you want to link to this app.

Using the phone you want to link with NGT Lite dial 0800 500 888, if you're using a mobile please check the table above to see if you need to dial 0800 numbers without the first 0.

When your call connects and the phone is linked successfully you will see a message stating the number has been
linked successfully. You can now hang up your phone.
If you're using a mobile phone and you don't see the "linked successfully" message check your mobile phone. If
the call has hung up by itself it might be because you need to dial 0800 numbers without the first 0. Try repeating the steps
above but dial 800 500 888 this time.

You only need to link an individual phone number to the app once, up to 10 phone numbers
can be linked to your NGT Lite app, an individual phone number can be linked
to more than one app.

Using NGT Lite with other phones

Currently you need to have an Android device, iPad, iPhone, or computer to use
NGT. We are looking at increasing the number of devices we support and will
put information on this website when it's available.

Setting up

When you've linked NGT Lite to a phone number open Options and select the
Text Relay tab.

There are three options to choose from:

I'll be typing and hearing (Speech impaired)

I'll be typing and reading (Text user)

I'll be speaking and reading (VCO – also allows Text)

Please note that selecting option 1 mutes the phone line, and you will not be
able to speak to the relay or other person.

The NGT Lite app is now ready to make calls using the linked number. If you
need more information about setting up the NGT Lite app
please click here.

Setup information for users of Braille devices

The NGT Lite app has been tested on Windows PC using the JAWS and NVDA screen
readers.

Java Access Bridge

You must enable the Java Access Bridge before it will work with the NGT Lite app.
Once you have installed NGT Lite and Java enable Java Access Bridge on a 7 Windows
computer as follows:

Press WINDOWS + U to open the Ease of Access Center dialog box

Choose "Use the computer without a display" and then scroll down to Java
Access Bridge and enable the checkbox

If the Java Access Bridge is not enabled your screen reader will just report
the NGT Lite app interface as "unknown" or "no focus".

Slowing down the text

NGT sends the text at the speed the relay assistant types. However you can slow
it down at any time by typing (slow) as if it were part of your conversation.

Speak&Read - two handled braille

As you know when using NGT you can speak at the same time as reading text. Of course
if you use both hands on your Braille device this means that you need to pick
up and put down the telephone handset. Using a telephone with a headset can make
your phone call more natural.

Lost of focus

If your screen reader loses focus on the NGT Lite conversation window use Alt + Tab
to return to the conversation window.