General Inspection DiscussionThis is a place for general discussion about the home inspection industry. Try to keep the posts topical, but they need not be as specific as the other areas of this board.

For customer service I took an online class by Bob Farrell, he is a resturant chain owner I believe, and the class was called "give em the Pickle" it really was a great class and how just a few little extra things you can do will make all the difference in repeat customers and customer retention down the road. I believe he also has a book too, but his video was classic and really funny and entertaining.

For customer service I took an online class by Bob Farrell, he is a resturant chain owner I believe, and the class was called "give em the Pickle" it really was a great class and how just a few little extra things you can do will make all the difference in repeat customers and customer retention down the road. I believe he also has a book too, but his video was classic and really funny and entertaining.

Please Note:
kwood is a non-member guest and is in no way affiliated with InterNACHI or its members.

Re: What is in your library?

Quote:

Originally Posted by rlewis5

The Bible.

Very popular choice Roy!http://home.comcast.net/~antaylor1/b...lingbooks.htmlRankAuthorBookFirstPublicationDateApproximate Sales 1 Various The Holy Bible c. 1451-55 More than 6 Billion 2 Mao Tse-Tung Quotations from Chairman Mao 1966 900,000,000 3 Noah Webster The American Spelling Book 1783 Up to 100,000,000 4 Mark C. Young Guiness Book of World Records 1955 More than 90,000,000 5 World Almanac Editors World Almanac 1868 73,500,000 6 William Holmes McGuffey The McGuffey Readers 1836 60,000,000 7 Benjamin Spock The Common Sense Book of Baby and Child Care 1946 More than 50,000,000 8 Elbert Hubbard A Message to Garcia 1899 More than 40,000,000 9 Charles Monroe Sheldon In His Steps, What Would Jesus Do? 1896 More than 30.000,000 10 Jacqueline Susann Valley of the Dolls 1966 More than 30,000,000