Ventajas: The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.

Excelente9,4

Ventajas: Our room was very nice with a jacuzzi tub which was a pleasant surprise.

Excelente8,8

Ventajas: Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there.

Excelente9,7

Ventajas: It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable.

Desventajas: Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff

6,8 Bueno

Ventajas: Location and cleanliness

Desventajas: Parking was added on at the end of stay.
We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.

8,0 Excelente

Ventajas:

Desventajas: Crowded, one of the rooms had a view of a concrete wall and nothing else.

10,0 Excelente

Ventajas: The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.

Desventajas:

9,4 Excelente

Ventajas: Our room was very nice with a jacuzzi tub which was a pleasant surprise.

Desventajas: Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.

8,8 Excelente

Ventajas: Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there.

Desventajas: The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.

9,7 Excelente

Ventajas: It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable.

Ventajas: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.

Aceptable4,8

Ventajas: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.

Excelente9,7

Ventajas: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.

Bueno7,4

Excelente10,0

Ventajas: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!

Excelente10,0

Ventajas: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.

Excelente10,0

Ventajas: Everything was fantastic

Excelente10,0

Ventajas: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.

Ventajas: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.

Desventajas: The rooms were a disappointment. The rooms had a strong odor of chlorine because we were on a low floor above the pool. I am extremely sensitive to smells and it really bothered me but when I addressed this issue with reception he looked at me like I was crazy
I was told for the price I paid this is the only rooms available but he could send someone to the room to check it out. I would not recommend this hotel

4,8 Aceptable

Ventajas: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.

Desventajas: There was a faint smell of cigarettes in our room.
The bed's dressing consisted of an uncovered duvet sandwiched between two flat sheets. I've never seen such a thing before.
Our room was on the 7th floor with a balcony, which is accessible from a number of rooms. As a result, we got to listen to one woman's phone call as she paced the entire length of the balcony.
The breakfast brunch is absolutely not worth the expense.
Staff refused to remove the DMDF and DMDF HST charges from our bill, stating the chargers are "mandatory". The lack of transparency with these charges is super sketchy so double-check your reservation/agreement in advance.

9,7 Excelente

Ventajas: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.

Desventajas: view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.

7,4 Bueno

Ventajas:

Desventajas: Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.

10,0 Excelente

Ventajas: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!

Desventajas: Don't change a thing.

10,0 Excelente

Ventajas: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.

Desventajas: There is an additional parking fee per night if you drive.

10,0 Excelente

Ventajas: Everything was fantastic

Desventajas: Nothing

10,0 Excelente

Ventajas: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.

Ventajas: Quick late night check-in (with I believe his name was Colin). I hope I got it right. He made my anniversary getaway great with good advice, directions and delightful conversation. Also want to thank Tom for his help at valet. Running late for lunch, he kept my car up front and ready so that I could grab a few things from the room and rush back out.

Excelente8,0

Ventajas: Loved the location , very convenient, the buffet restaurant was really good with falls view but over priced

Aceptable4,0

Ventajas: Waterpark
Italian Restaurant

Excelente10,0

Ventajas: My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it.

Excelente9,1

Excelente8,2

Ventajas: Loved the location . Kids loved the hotel sand all it had to offer.

Excelente10,0

Ventajas: Beautiful hotel with clearly the premier location on the Canadian side of the Falls. Short walk across the street to the riverfront and it's situated right on the street where all the nightlife is. Large crowds of well-behaved people on the streets made it seem very safe to walk the town at night. Restaurant on top highly recommended. Reasonable prices and eye-popping view of the Falls.

Excelente9,7

Ventajas: Sheraton on the Falls Hotel location is perfect for people who want to be in center of attraction. Short walk to most attractions.

Excelente9,4

Ventajas: It had everything you need and want for a conference stay and for the family.

Desventajas: Slow elevator service, there was a gap between the window and wall that we could hear the other room clear as day, and see right into the room.

6,0 Bueno

Ventajas: The hotel was at Falls.

Desventajas: The check in front desk guy was pathetic. He just said anything he liked. It didn't feel like I was checking in in Sheraton. He charged me saying for taxes when everything was prepaid. I told him how's this possible. Then he changed it to that it's block against incidental charges. Very poor check in.

8,8 Excelente

Ventajas: Quick late night check-in (with I believe his name was Colin). I hope I got it right. He made my anniversary getaway great with good advice, directions and delightful conversation. Also want to thank Tom for his help at valet. Running late for lunch, he kept my car up front and ready so that I could grab a few things from the room and rush back out.

Desventajas: Breakfast was a bit pricey and didn't have any meat options for those who do not eat pork.

8,0 Excelente

Ventajas: Loved the location , very convenient, the buffet restaurant was really good with falls view but over priced

Desventajas: Falls view restaurant over priced and parking was too far and expensive

4,0 Aceptable

Ventajas: Waterpark
Italian Restaurant

Desventajas: Few TV channel's
Room's are meh
Fallsview not worth it as only view-able from a small part of the room.

10,0 Excelente

Ventajas: My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it.

Desventajas: The shower was small even though it had a jacuzzi tub init..
And watch for extra fees in the bill at checkout.

9,1 Excelente

Ventajas:

Desventajas: Need more reception staff working .
You shouldn’t have to wait in a long line to check in.

8,2 Excelente

Ventajas: Loved the location . Kids loved the hotel sand all it had to offer.

Desventajas: Rooms smelled a little. Other than that it was a great stay.

10,0 Excelente

Ventajas: Beautiful hotel with clearly the premier location on the Canadian side of the Falls. Short walk across the street to the riverfront and it's situated right on the street where all the nightlife is. Large crowds of well-behaved people on the streets made it seem very safe to walk the town at night. Restaurant on top highly recommended. Reasonable prices and eye-popping view of the Falls.

Desventajas: I'm still trying to come up with something.

9,7 Excelente

Ventajas: Sheraton on the Falls Hotel location is perfect for people who want to be in center of attraction. Short walk to most attractions.

Desventajas:

9,4 Excelente

Ventajas: It had everything you need and want for a conference stay and for the family.

Desventajas: Cost. Why is WiFi an extra charge? Why are we charged a tourism tax when we are there for a conference? Otherwise great location, services and amenities.

Ventajas: The front desk staff. As a former hotel guest service agent I was very satisfied withthe staff and their recommendations. Young brown skin gent working the evening shift is a star and if your smart lock him down in you company.

Ventajas: The front desk staff. As a former hotel guest service agent I was very satisfied withthe staff and their recommendations. Young brown skin gent working the evening shift is a star and if your smart lock him down in you company.

Desventajas: The ugly design paintings in in the room. Who approved that?

6,2 Bueno

Ventajas: Location

Desventajas: It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount

Ventajas: The location and free parking made this hotel very appealing.

Excelente10,0

Ventajas: Everything

Aceptable5,4

Ventajas: Bed
Heart Shaped Jacuzzi

Excelente9,6

Ventajas: The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice!

Excelente8,0

Ventajas: We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.

Bueno7,7

Ventajas: The location is perfect. You are by a lot of great restaurants and walking distance from the falls.

Excelente9,0

Ventajas: The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville.

Excelente10,0

Ventajas: We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.

Ventajas: The location and free parking made this hotel very appealing.

Desventajas: The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!

10,0 Excelente

Ventajas: Everything

Desventajas: the room service is only for the breakfast and not the rest of the day

5,4 Aceptable

Ventajas: Bed
Heart Shaped Jacuzzi

Desventajas: No outlets
No ventilation in bathroom. Not very romantic to smell partner s business.
Have to turn on each lamp - no central switches
No fridge

9,6 Excelente

Ventajas: The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice!

Desventajas: Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!

8,0 Excelente

Ventajas: We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.

Desventajas: The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it.
Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!

7,7 Bueno

Ventajas: The location is perfect. You are by a lot of great restaurants and walking distance from the falls.

Desventajas:

9,0 Excelente

Ventajas: The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville.

Desventajas: We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.

10,0 Excelente

Ventajas: We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.

Desventajas: Was too close to loud music that went on until 1 in the morning.

8,0 Excelente

Ventajas: Close to everything. Ft desk, maid service and hotels restaurant very efficient. Parking lot sometimes full, but most everything u need is within walking distance.

Desventajas: All ok

6,5 Bueno

Ventajas: Very comfortable bed. Enjoyed the location as very close to amenities and The Falls. Very loud air conditioner drowned out noise of nearby activities. Breakfast included.

Desventajas: Smelled like cigarette smoke in our nonsmoking room. The toilet kept filling with water after flushing and we had to adjust and fix it on multiple occasions. Staff did not seem knowledgeable.

8,2 Excelente

Ventajas: Everything was great. The location, the food, the walk to the falls was only about a mile and was not a bad mile!

Desventajas: The only thing we didn't like was the bed. It was not very comfortable but it was ok for the 1 night.

8,2 Excelente

Ventajas: The location is amazing in the heart of the Clifton Hill activities & only 1-2 blocks away from the falls. The rooms were quiet, couldn’t hear much commotion on a busy weekend.

Desventajas: There is no free breakfast, which I read there was on many sites.

Ventajas: The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price

Excelente9,7

Ventajas: Locaition. Very clean.

Excelente8,0

Ventajas: The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option.

Ventajas: The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price

Desventajas: Although i would recomend the hotel, our fridge was barely cold enough to mildly chill a bottle of wine, and the settings knob not surprisingly missing. The other fault was air conditioning unit unable to keep up with the 85+ weather outside. It was a tad warm on our stay

9,7 Excelente

Ventajas: Locaition. Very clean.

Desventajas: Extra parking fee.

8,0 Excelente

Ventajas: The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option.

Desventajas: The hotel had several doors which said they could only be opened with a room key during the day and were locked between 12 am and 6 pm. This was not the case. I did not feel that the hotel was very secure, and being so close to a number of tourist attractions, this was worrisome. Although there may have been some confusion on our part, the hotel does NOT have an outdoor pool. Finally, although the lobby and main section of the hotel and newly remodeled, the section of the hotel we were in was in the back building, an older section that has not been remodeled. I do not know if this is due to the fact that we booked by a third party site, as the woman at reception pointed out at check in, or if this was just due to the amount of bookings. The newer section of the hotel was substantially updated compared to our area. We had a very old toilet, that actually need housekeeping attention during our stay, an extremely old shower head that did not really get all the shampoo out, and a faulty breaker that tripper while we were getting ready to go out.

Ventajas: the pool was nice, and so was the rooms. the distance to the falls was perfect. The front desk workers were very helpful giving advice on local place to eat and attractions. the rooms had plenty of outlets for charging for all of my devices, and the rooms were very well kept with new towels every day and a very modern design to the room that give it a feeling of a much larger more expensive hotel.

Excelente9,4

Ventajas: Fancy clear glass sink bowl impressed my daughter for a while. We were in the courtyard, able to park right outside our room, for free- which is rare in Niagra Falls. Friday night stay for about a third of the price of Embassy Suites where we had just left after two nights because their pool was closed too. I was also sick of valet, nice to have your vehicle right outside.

Excelente9,7

Ventajas: My sister and I booked via kayak but chose to upgrade to a room with a view upon arrival -offered to us for only an additional $50 CAD per night. What we were given exceed our expectations as we were placed on the renovated 7th floor in a corner room with an unobstructed view of the American falls through our open window and a view of the city streets below from our balcony. The faux wood floors in the room were fabulous as were the chandelier and comfy king size bed. The room was also very quiet and we were not disturbed by elevator or neighboring room noises at all. Breakfast was hot and basic, but free and you really can't ask for more- eggs, sausage, toast and coffee are all i need anyway! Free parking was wonderful as most hotels in the area charge and we felt our car was safe. Location was perfect- only a 5 minute walk down the hill to the falls and a 2 minute walk up the hill to the rest of the tourist district on Clifton Hill. (Do yourself a favor and visit the Niagara Brewery while you're here-you won't regret it!) All of the staff was wonderful and accommodating to our needs. Overall, we loved the space and look forward to returning to our beautiful room with the rest of our family!

Excelente10,0

Ventajas: Right in the middle of everything. Could walk to the falls, or casino or to shops, or restaurants. Bus stops were within a block of the hotel. The breakfast was not spectacular, but was good and it was included with the stay so can't really complain. It was well maintained and clean.
Staff was extremely nice and courteous and friendly.

Ventajas: the pool was nice, and so was the rooms. the distance to the falls was perfect. The front desk workers were very helpful giving advice on local place to eat and attractions. the rooms had plenty of outlets for charging for all of my devices, and the rooms were very well kept with new towels every day and a very modern design to the room that give it a feeling of a much larger more expensive hotel.

Desventajas: the rooms did not have a mini fridge or a microwave so any leftovers we brought home from restaurants went bad. More over the AC unit in the room was broken and our room always got way to hot at night. Also the breakfast was lackluster, with eggs that were graying and over cooked sausage, cereal that was stale.

9,4 Excelente

Ventajas: Fancy clear glass sink bowl impressed my daughter for a while. We were in the courtyard, able to park right outside our room, for free- which is rare in Niagra Falls. Friday night stay for about a third of the price of Embassy Suites where we had just left after two nights because their pool was closed too. I was also sick of valet, nice to have your vehicle right outside.

Desventajas: Pool was closed. Not happy about that since that's why we stayed there. But the arranged it so a 2 min walk next door to the Holiday Inn got us in to their pool instead.

9,7 Excelente

Ventajas: My sister and I booked via kayak but chose to upgrade to a room with a view upon arrival -offered to us for only an additional $50 CAD per night. What we were given exceed our expectations as we were placed on the renovated 7th floor in a corner room with an unobstructed view of the American falls through our open window and a view of the city streets below from our balcony. The faux wood floors in the room were fabulous as were the chandelier and comfy king size bed. The room was also very quiet and we were not disturbed by elevator or neighboring room noises at all. Breakfast was hot and basic, but free and you really can't ask for more- eggs, sausage, toast and coffee are all i need anyway! Free parking was wonderful as most hotels in the area charge and we felt our car was safe. Location was perfect- only a 5 minute walk down the hill to the falls and a 2 minute walk up the hill to the rest of the tourist district on Clifton Hill. (Do yourself a favor and visit the Niagara Brewery while you're here-you won't regret it!) All of the staff was wonderful and accommodating to our needs. Overall, we loved the space and look forward to returning to our beautiful room with the rest of our family!

Desventajas: The only downside was that, although the wifi is complimentary, it truly is only strong on the lower levels. We had (non reported) issues both days of our stay and as americans relying solely on wifi connections to stay in touch with family, it would have been a bigger problem had we stayed more days.
Please also be aware that the hotel is divided up into a shorter two story section, with a motel facade and a tall 7 story section, with a regular hotel feel, where the rooms with views are located on the higher floors. Make sure you know what you're getting!
Lastly, not an issue for us, but this hotel is located on a VERY steep hill which may be an issue for the elderly or those who need assistance walking.

10,0 Excelente

Ventajas: Right in the middle of everything. Could walk to the falls, or casino or to shops, or restaurants. Bus stops were within a block of the hotel. The breakfast was not spectacular, but was good and it was included with the stay so can't really complain. It was well maintained and clean.
Staff was extremely nice and courteous and friendly.

Desventajas: There isn't anything that I could complain about. It was easy to get to, had plenty of parking and was no fuss check-in/check-out. Pool area was clean. Hot tub in pool area worked.
Clientele was a little noisy on Friday night after the fireworks, but they were silent at midnight at the latest.
And even then, they were not horribly loud, as putting the TV or radio on low would have drowned them out.

Ventajas: On the high floors you actually get to see the falls on a budget price!

Excelente8,2

Ventajas: It was good price and close to the falls and Clifton hills

Excelente8,8

Ventajas: I loved the location! The stuff was very nice, room had everything we needed.

Bueno7,4

Ventajas: Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping!

Regular2,8

Ventajas: Only thing good at this hotel is location.

Aceptable4,2

Ventajas: location

Bueno7,1

Ventajas: Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector.

Ventajas: On the high floors you actually get to see the falls on a budget price!

Desventajas: The mattresses aren't the best but they'll do.

8,2 Excelente

Ventajas: It was good price and close to the falls and Clifton hills

Desventajas: My room did not have a jacuzzie tub like in the description I was kind of disappointed by that

8,8 Excelente

Ventajas: I loved the location! The stuff was very nice, room had everything we needed.

Desventajas: There was an "old carpet" smell in the hallway and the room. I mean it nothing that will burn the nose hair but it was there.

7,4 Bueno

Ventajas: Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping!

Desventajas: For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.

2,8 Regular

Ventajas: Only thing good at this hotel is location.

Desventajas: The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.

4,2 Aceptable

Ventajas: location

Desventajas: I was charge extra for a full parking Parking lot.
Room is dark and tv super old , with 5 channels.
They offer Wii fi ,but it was not able . I complained and a handyman came to help me and He said sorry. It does not work on 8 floor.
Luis Araoz

7,1 Bueno

Ventajas: Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector.

Desventajas: Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.

Ventajas: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Aceptable5,7

Ventajas: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Excelente9,7

Ventajas: Our room was very quiet and comfortable! Location was good!

Aceptable4,5

Ventajas: The staff was nice and accommodating.

Excelente8,8

Ventajas: We were here for July 4th overnight. We had a great view of the falls from the 18th floor! We enjoyed Brasa very much!! We were also thrilled with the accommodations and how friendly and helpful the staff was!! Finally we had our breakfast buffet included and decided to go to the Watermark on the 33rd floor. Again the view was spectacular and the food was delicious!! We'd definitely stay again at any Hilton after such a wonderful experience!!!!

Bueno6,5

Ventajas: The hotel is very close to the casino, restaurants, entertainment etc etc

Excelente10,0

Ventajas: Staff was very accommodating. The hotel was close to all acitivies. Bed was very comfortable as well as the room. I would recommend this hotel to others!

Excelente10,0

Ventajas: Customer service was excellent. But we just had one concern about internal communication.

Aceptable5,4

Bueno7,1

Ventajas: I liked the cleanliness of the establishment and the convenience of the location.

Regular3,7

Ventajas: Proximity to the Fallsview casino

Excelente10,0

Ventajas: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Ventajas: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Desventajas: Something to keep in mind while reading this is me and my girlfriend are early 20’s, we are young.
When pulling into the parking garage we were given an option of self park or valet, we asked how much parking was, if it was ridiculously expensive we would just park in a parking lot as we were only one night. We were told self parking was $35 and valet was $40, so we chose to park at the hotel in the self park. During check out we received the bill and we were charged $35 for self parking and $45 for parking. We told the person serving us that we were told it was only $35 to park for the night and we would have just parked in the parking lot nearby for $30 if we knew it would be $80 here. The response we received was “I’m sorry sir but this is what we charge”. I’m not upset about the price, more so that it seemed we were lied to about the price.
As well during our check in we noticed everyone in line was asking for the highest floor possible when checking in or asking to be put on a higher floor once they were given a room. All of these people had their requests met and some were given multiple options. When we got up to the counter and were checking in we asked to please have the highest floor available. The response we received was “I’m sorry sir we do not take requests, we only give what is available”. This was upsetting as everyone else had there requests met, where as we were we told no.
Once entering our room we noticed outside our window we had a big pillar right in the middle of our view, blocking most of it. The main reason we booked here is because we heard of the great views. We were not happy about this as we booked a room with city view, not a pillar view. When we received our welcome text message, they asked if there was any complaints and if so they would make it right. We told them about this and that we were not happy with the blocked view. We received no response. They then sent a second message, again asking how everything was, again we complained about this and again no response. We did not have time to talk to the front desk as the lines we very long and we wanted to enjoy our night.
It was very upsetting with all these complaints we had, since we did pay a premium to stay here and no one seemed to care about our experience. I feel like a lot of this treatment was because we are so young and this is a “fancy” hotel. In the end I likely will not book here again and I likely will not recommend it either.

5,7 Aceptable

Ventajas: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Desventajas: More accurate representation of the room. A discount or some sort of compensation when problems are mentioned at the front desk.

9,7 Excelente

Ventajas: Our room was very quiet and comfortable! Location was good!

Desventajas: Long line in check in and breakfast and long wait at dinner in Italian restaurant

4,5 Aceptable

Ventajas: The staff was nice and accommodating.

Desventajas: I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room.
So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak
1:- there was nothing on kayak site that the pool was closed
2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day)
3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke
4-: lots of construction noice
My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing
Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.

8,8 Excelente

Ventajas: We were here for July 4th overnight. We had a great view of the falls from the 18th floor! We enjoyed Brasa very much!! We were also thrilled with the accommodations and how friendly and helpful the staff was!! Finally we had our breakfast buffet included and decided to go to the Watermark on the 33rd floor. Again the view was spectacular and the food was delicious!! We'd definitely stay again at any Hilton after such a wonderful experience!!!!

Desventajas: The only thing I didn't like was that the vending machines wouldn't take American money, so I needed to go downstairs for Canadian money to use the vending machines when all I wanted to do was relax that night. Also the waterslide for the pool was closed at 8pm when the pool was open untill 11pm, that was disappointing.

6,5 Bueno

Ventajas: The hotel is very close to the casino, restaurants, entertainment etc etc

Desventajas: The hotel washroom wasn’t the cleanest, the wifi didn’t work our whole trip and when I use their “convenient” texting service no one responded to me.

10,0 Excelente

Ventajas: Staff was very accommodating. The hotel was close to all acitivies. Bed was very comfortable as well as the room. I would recommend this hotel to others!

Desventajas:

10,0 Excelente

Ventajas: Customer service was excellent. But we just had one concern about internal communication.

Desventajas: We had called earlier to let the front desk know that the guest was celebrating her birthday with her family but it seems the note was not left on file. This was disappointing as the customer service rep assured us a note would be put on file. Not the best example of effective communication amongst staff.
Also, the pool was closed due to renovations and this is normally a big part of our leisure enjoyment when staying at Hilton hotels.

5,4 Aceptable

Ventajas:

Desventajas: We twice a water leak from the room above during the night, Staff reluctant to look into the issue stating they didn't want to disturb the occupant.

7,1 Bueno

Ventajas: I liked the cleanliness of the establishment and the convenience of the location.

Desventajas: Our room was hot and the a/c would not keep the room condition. There also was a hotel tax plus a tourist tax everywhere you went. I pre paid for the hotel then got invoices for another 209.00 at checkout for these fees and 45.00 per day for parking. They we’re kind enough to comp my parking for the inconvenience of a hot room.

3,7 Regular

Ventajas: Proximity to the Fallsview casino

Desventajas: Paying for a city view room gets you a view of a wall. If you argue with the staff at Hilton they’ll tell you what they told me, “pay more and you’ll get a better view”. I have never had front desk staff tell me to pay more in a very rude manner. How about Hilton be truthful to customers on what really views from rooms look like...

10,0 Excelente

Ventajas: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Desventajas: The room was not as expected. I thought I had reserved a room with a hot tub larger with a king bed. Most disappointing as my husband and I were riding into Niagara Falls on the motorcycle and we're really looking forward to the evening.

5,7 Aceptable

Ventajas: The size of the room was nice.

Desventajas: In the ad they did not disclose that there was a $14/day parking fee and ~$5/day facility fee which added another $20/day to the cost of the hotel. People should know about these fees. Also, if everyone has to pay a facility fee, why don't they just add it into the room rate. I guess because it makes their rates look higher (which they are).

7,4 Bueno

Ventajas: Friendly staff

Desventajas: Room was not cleaned and coffee not refilled

9,1 Excelente

Ventajas: Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly.

Desventajas: The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.

7,7 Bueno

Ventajas: Rooms were nice.

Desventajas: Didn't like paying an extra $17.50 + taxes per night for parking.

Ventajas: it sucks to pay to park when you are staying in the hotel will not be staying there again

Desventajas:

4,8 Aceptable

Ventajas:

Desventajas: Pool had lots of bugs couldn't even go in. Dirty underwear behind the furniture from guest before us

7,4 Bueno

Ventajas: The hotel itself was fairly clean. Hallways seemed dirty, but room was clean and very big. Could've had a party in the bathroom or the balcony.

Desventajas: There was a very rude staff member that questioned me when I asked about the voucher that they stated they had on their website. The problem was solved, but not without receiving attitude from her. Other staff members were great and helpful. I also didn't like that I had to pay for my parking at the hotel.

9,4 Excelente

Ventajas: Family was able to be together with adjoining rooms.

Desventajas: The parking was terrible we parked and went out could not find a park upon return.

6,2 Bueno

Ventajas: Room was large. Comfortable bed. Close to falls. Close to restaurants and attractions. Reasonable price. Clean.

Desventajas: No fridges in room. Sliding door in rooms are very noisy. It seems as if you can hear every door open/close at all times of the day or night. Parking is limited.

8,0 Excelente

Ventajas: Large, average hotel room. It was clean, seems updated, and the beds were comfortable. Nice having two sinks. The location is excellent.

Desventajas: Parking was expensive. One elevator wasn't working.

9,4 Excelente

Ventajas:

Desventajas: No frig or micro wave Hairdryer didn’t work

6,0 Bueno

Ventajas: The hotel is centrally located. It is only a short walk to the falls.

Desventajas: The bedroom was a little dirty, we found a used matches on the table. There were also mosquitoes hanging out on the curtains inside of the room.

4,8 Aceptable

Ventajas:

Desventajas: Upon our arrival, we had to wait in line for 30 minutes to check in. Once we approached the receptionist he didn't acknowledge or even apologize for the wait time. The WIFI did not work so I called guest services and the women first hung up on me. When I called back she said I had to call a 1800 number in order for me to fix the WIFI. She was extremely rude. I am not one to go out of my way to give a poor review but this was THE worst experience I have ever had.

Ventajas: Loved the renovated hotel, it improved a lot since I last came here many years ago. Great family hotel even we came as a couple. Be prepared to wake up to screaming children running around the courtyard in the morning before they go to the Waterpark we didn't mind it, it was kind of funny! Didn't bother us at all but if you're looking for a quiet sleep in hotel don't go here. If you have a family definitely go here. Nice courtyards to host your birthday outside of your room or to chill in

Ventajas: Loved the renovated hotel, it improved a lot since I last came here many years ago. Great family hotel even we came as a couple. Be prepared to wake up to screaming children running around the courtyard in the morning before they go to the Waterpark we didn't mind it, it was kind of funny! Didn't bother us at all but if you're looking for a quiet sleep in hotel don't go here. If you have a family definitely go here. Nice courtyards to host your birthday outside of your room or to chill in

Desventajas: The bathroom soap dispensers all seemed a little empty. They didn't have little bottles just wall units so it was a little irritating to have an almost empty thing.

5,1 Aceptable

Ventajas: Nothing blew my mind about the place.

Desventajas: Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.

8,0 Excelente

Ventajas: Courtyards, family movie night

Desventajas: Pools too far, inconvienent. Same with workout rooms.

4,8 Aceptable

Ventajas: The location

Desventajas: Everything was extra money. We got there and we had a prebooked room but my dauggter brought a friend so now instead a 5 ppl we were 5 And a baby so they made us upgrade. That was an extra $80 per niģht even though the room was $ 75 per night. The 2 cars were $44 a night. The whole adventure ended up costing us $450 for two nights.
The room's thermostat was not the greatest so we froze.
We usually stay at the Victoria inn and we will deffinetly stick with it in the future. Parking is included and they are always happy to give you a crib instead of making you upgrade your room.

Ventajas: The buffet breakfast for $10 per adult.
Walking distance to the falls and Clifton Hill

Regular3,1

Ventajas: The sliding glass door opened.

Aceptable4,2

Ventajas: Fairly close to the falls. There was an indoor pool.

Excelente8,5

Ventajas: Beds were really comfortable. The staff were helpful. Loved the kids pool adjacent to the swimming pool. Good water pressure in the room shower. Location was great! Far enough from the hustle and bustle, but close enough to walk or catch the WeGo bus.

Excelente9,1

Ventajas: I liked the location and was amazingly surprise if the facilities offered as well as the room lay out. Parking was right there and even though we were 5 mins walking distance from the falls and all the entertainment we were away from the noise.

Ventajas: Clean room, very nice staff and close to everything. Pool was clean and relaxing after a hot day at the falls. Hotel is far enough from the crowds but easy walk to falls and US side and Clifton Hill.

Bueno7,1

Ventajas: Location was close to the border for quick access back to NY. Bed was comfortable and clean.

Ventajas: The buffet breakfast for $10 per adult.
Walking distance to the falls and Clifton Hill

Desventajas: We were placed on the first floor which felt like a basement.
The rooms were outdated, musty and damp. The carpet was loose and needs to be cleaned.
The cleaning staff cleaned half of the room, my son made the 2nd bed and they left towels on the floor. The adjoining room, which was family, had their room door left open.
The amount paid per room, I was hoping for something a little nicer.
I felt that because we booked with an outside agency, we were stuck in the basement instead of the main building which was nicer. There was signs stating there was vacancy, so I'm sure we didn't have to be put where we were.

3,1 Regular

Ventajas: The sliding glass door opened.

Desventajas: False advertising.
No restaurant or bar - advertised but was told it was seasonal
Front desk staff rude
Wifi - only available in hallway by the elevators and lobby
Spoke to staff and was told hotel was full they didnt guarantee wifi. Would have stayed elsewhere if this was the case.
No air conditioning. This was huge!!! Thought ac was broken and was told that weather was getting colder and the hotel had turned off the ac and turned on all of the heaters. It was 68 degrees. I have travelled all over and stayed in 2 star to 5 star hotels. Never have I been told that I could no longer use my ac. Not sure if this is an issue with kayak or Travel lodge but this is clearly false advertising.
Also, when the heater/fan did come on it spit water out onto the floor and bed.

4,2 Aceptable

Ventajas: Fairly close to the falls. There was an indoor pool.

Desventajas: Rooms are in need of essential repairs. Our shower and bath tub was backed up, had leaky faucets for the sink. Rusted bath tub that suggested there might be a bigger moisture issue in the bathroom. The wall paper was clearly paling off the walls around the entire room. The double beds were the most lumpy and uncomfortable things we've had to sleep on.

8,5 Excelente

Ventajas: Beds were really comfortable. The staff were helpful. Loved the kids pool adjacent to the swimming pool. Good water pressure in the room shower. Location was great! Far enough from the hustle and bustle, but close enough to walk or catch the WeGo bus.

Desventajas: Dated! But clean. Torn carpet, old fixtures. Wifi was terrible unless you were in the lobby. Breakfast was a little expensive.

9,1 Excelente

Ventajas: I liked the location and was amazingly surprise if the facilities offered as well as the room lay out. Parking was right there and even though we were 5 mins walking distance from the falls and all the entertainment we were away from the noise.

Desventajas: Rooms are a bit dared but super clean. Musty smell in hall but not in room. Have to pay to park.

8,0 Excelente

Ventajas: Clean room, very nice staff and close to everything. Pool was clean and relaxing after a hot day at the falls. Hotel is far enough from the crowds but easy walk to falls and US side and Clifton Hill.

Desventajas: The parking at $15 for guests and non guests are the same, somewhat ridiculous. The breakfast buffet is $10 and no free coffee at the hotel lobby. Very high prices after spending money to stay there.

7,1 Bueno

Ventajas: Location was close to the border for quick access back to NY. Bed was comfortable and clean.

Desventajas: The bathroom was very outdated. Blue tile and a bit unwelcoming. Old shower and in need of updating. You get what you pay for! Inexpensive stay, not bad for one night.

Desventajas: Parking is not included if purchased through someone other than Motel 6. There was an issue with the shower.

6,8 Bueno

Ventajas: Standard hotel, with comfy beds.

Desventajas: For two days parking in the parking lot, it came to 20 something dollars.

7,7 Bueno

Ventajas: third time there and everything was okay

Desventajas: we do not like having to pay for parking and we were lucky to find a parking spot sice there were cars even parked on the grass on the street. Also since i paid for the room in advance and since it was approved i do not like haing to pay a $50 deposit on my visa card especially since it will not be refunded till later.For these reasons i may not return to this motel

8,8 Excelente

Ventajas: Value, cleanliness, comfort, great staff and location to the falls

Desventajas: Additional parking fee BUT ALL (or at least most) of the "falls area" hotels/motels are charging this fee

8,0 Excelente

Ventajas: Basic hotel but clean and fresh with very good staff. Lots of on-site parking and within easy walking distance of the Falls and other attractions.

Desventajas:

6,8 Bueno

Ventajas: It was really close to the USA and Canada border. It was very close to the Seneca Casino we walked. Shopping we had to drive a bit but was great.

Desventajas: It's really outdated. The pillows are not great. The WiFi didn't work for some reason.

7,4 Bueno

Ventajas: The room was very clean

Desventajas: Had to pay for parking inspite of the hotel being far from hotel also the room was very small

Ventajas: The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front.

Bueno7,1

Ventajas: We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great!

Bueno7,4

Ventajas: The room was clean and bed was nice

Bueno6,8

Ventajas: The hotel was nice. When the staff had problems finding my reservation they fixed it right away. Rooms were clean and orderly.

Aceptable5,1

Ventajas: Mainly clean. I would look for another hotel first.

Bueno7,7

Ventajas: We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.

Bueno7,4

Ventajas: Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed!
The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine.

Bueno6,0

Ventajas: It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly.

Desventajas: We stayed during the Niagara International Marathon. You would think hotels that are participating in offering rates for this run would also offer late checkouts. This courtesy would allow guest could come back and shower before they had to check out. We had to be out before noon so no accommodation made there.
The rooms were dated but fairly clean. Good enough for a quick nights stay.

7,1 Bueno

Ventajas: The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front.

Desventajas: The IHOP is insanely overpriced. Like whatever your hometown IHOP is, double the price. The pool is a bit small to truly enjoy.

7,1 Bueno

Ventajas: We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great!

Desventajas: When we checked in, our reservation said King room with hot tub, but they put us in a small king room with only a stand up shower. They switched us to the appropriate room after going back down to reception, but it would have been nice to skip the hassle. The jacuzzi jets weren't very strong. The shower is in need up updating.

7,4 Bueno

Ventajas: The room was clean and bed was nice

Desventajas: Found the room to be damp and humid even with the air conditioning on.... It was uncomfortable at times

6,8 Bueno

Ventajas: The hotel was nice. When the staff had problems finding my reservation they fixed it right away. Rooms were clean and orderly.

Desventajas: IHOP was super expensive, and the wait staff were unprofessional and rude. I did not enjoy paying 26.00 a night for parking, as we could have parked next door for 10.00.

5,1 Aceptable

Ventajas: Mainly clean. I would look for another hotel first.

Desventajas: The front desk staff was extremely rude through our entire stay. The hotel was certainly showing its' age. The noise level during the night was very annoying - on all 3 floors. Our complaints went unanswered. We took one look at the pool and turned around.

7,7 Bueno

Ventajas: We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.

Desventajas:

7,4 Bueno

Ventajas: Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed!
The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine.

Desventajas: Overall it was a decent stay, for the money. There were a few little things (in-room coffeemaker didnt work, towels were scratchy hotel towels) but my two big flags are as follows:
Upon our initial check-in, we were assigned the wrong room (one without a jacuzzi!!!). I called front desk and they mercifully had the right room available, but the other couple we were travelling with had the same thing happen... Check your reservation.
When we got in, it was too early for dinner so I called to inquire about a snack and a glass of wine (there was nothing in the minibar) from room service. The front desk clerk said she'd have to call me back, and then never did... BYO in-room snacks.

6,0 Bueno

Ventajas: It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly.

Desventajas: $38 (US) of extra, unadvertised charges were added to my bill. The TV in the room was non-functional, the bathroom door would not close ... the entire city of Niagara Falls is a tourist trap, so this hotel fits right in.

Ventajas: The room was a close walk to the falls
our room could see the falls and fireworks
It was close to anything you might need
They gave us Bus Passes to visit other great sites
the dinner in the restaurant was Excellent. The Gnochi dish was off the charts good.
it is connected to anything you need, food, Gambling, water parks, parking etc.

Excelente8,0

Ventajas: Closeness to falls, and the View was awesome. Building is older, has a wealth of history but this could be a bad/good thing depending on opinion.

Excelente8,0

Ventajas: They were very accommodating and helpful. The rooms had a nice view of the falls. The restaurant is very good on the 10th floor.

Desventajas: No mechanical staff to solve the problem and in the morning the just say sorry and detected 134$ only. We did not sleep the hale night. The A/C was not working

5,1 Aceptable

Ventajas: Nice old hotel Great restaurant.

Desventajas: Room smelled like smoke, very high price for a low quality room looking into a gravel roof. Yes I could see the falls behind the exhaust fan. Overpriced felt ripped off.

4,8 Aceptable

Ventajas:

Desventajas: Shower was gross, it had someone else's long black hairs all over it. Toilet hardly flushed.

6,8 Bueno

Ventajas: The view from restaurant

Desventajas: Breakfast was very poor quality for the money you pay
We paid extra to stay three adults in our room. But coffee for two and toiletries for one.
We ordered room with falls view but looked out at the Rainbow bridge. Only standing at the window and looking to the right could we see the falls.
The guy at P garage took forever to find proof that we had payed for parking although frontdesk had told us that their camera would read our license plate.

5,1 Aceptable

Ventajas: The room was a close walk to the falls
our room could see the falls and fireworks
It was close to anything you might need
They gave us Bus Passes to visit other great sites
the dinner in the restaurant was Excellent. The Gnochi dish was off the charts good.
it is connected to anything you need, food, Gambling, water parks, parking etc.

Desventajas: The room was very small There wasn't enough room between the wall and bed to stand and get in bed, you had to enter from the bottom. Mold in the Bathroom and Bathroom was outdated. It was functionally difficult to use. The drain in the sink was busted and the shelf covered 1/2 the sink so brushing your teeth was difficult. .
A room with 2 queens should accommodate the people and luggage associated, and it was very tight
-The staff try to upsell everything. If your hotel includes breakfast for 2, the try to upsell you on the delux package. It's not service for service sake or to be a great hotel, but just another way to extract more money from you.
-Dinner and breakfast was expensive and includes a "tourist tax"
-We stayed in 6 hotels as we toured through Canada and although the view of the falls as great, it was our least favorite hotel of our trip.

8,0 Excelente

Ventajas: Closeness to falls, and the View was awesome. Building is older, has a wealth of history but this could be a bad/good thing depending on opinion.

Desventajas:

8,0 Excelente

Ventajas: They were very accommodating and helpful. The rooms had a nice view of the falls. The restaurant is very good on the 10th floor.

Desventajas: Make sure you understand what all is included with your bill. Make sure that there is no hidden fees. No mini fridge
Parking is $25 American a night.

Ventajas: We were charged for parking and breakfast for one which was shown as free while booking

Excelente10,0

Ventajas: Right near all of the attractions! Pool! Nice rooms!

Aceptable4,8

Bueno7,4

Ventajas: Friendly, helpful staff. Comfortable bed and mostly clean rooms. Parking, despite the $10 charge for it, is decent and was allowed to leave my car there all day even after check out in order to continue my sight seeing.

Bueno6,0

Regular3,4

Ventajas: Nothing

Bueno6,5

Ventajas: The staff was very friendly.
The room was clean.
Good location very close to all amenities.

Bueno6,2

Ventajas: The hotel is is Ina good location, easy walking distance to all attractions

Ventajas: We were charged for parking and breakfast for one which was shown as free while booking

Desventajas: No free parking
No breakfast

10,0 Excelente

Ventajas: Right near all of the attractions! Pool! Nice rooms!

Desventajas: Only downside would be parking underground, but that wasn't a big deal with all of the other positive things about this hotel.

4,8 Aceptable

Ventajas:

Desventajas: The Motel part of the hotel is from the 1960's. I upgraded to the Hotel part. Everything is very used and run down. The parking garage is scary (a coat of paint would go a long way). The rooms are used. The bed linens and towels are old and low quality. Some Days Inn Executives should spend a couple nights there.

7,4 Bueno

Ventajas: Friendly, helpful staff. Comfortable bed and mostly clean rooms. Parking, despite the $10 charge for it, is decent and was allowed to leave my car there all day even after check out in order to continue my sight seeing.

Desventajas: Pool is accessible only by walking across a court yard to the main building. More of a car motel than a hotel. Also, despite the room being clean, there was a lot of ants crawling in through the cracks near the bathroom entrance. Had to take paper And wash cloths to cover the areas to limit the amount of Ants coming in.

6,0 Bueno

Ventajas:

Desventajas: I didn't like that when they charge me for parking and no breakfast included.

3,4 Regular

Ventajas: Nothing

Desventajas: I nooked this room and so did two other family members. My room was gross, stains all over the carpet , we didnt have a fridge or mocrowave . Our het tub was dirty and didnt work. The other two familes had nicer rooms with fridge microwave and falls view. They paod cheap price too. The applebees was cloed down for maintance . Over all experience i would never stay there again

6,5 Bueno

Ventajas: The staff was very friendly.
The room was clean.
Good location very close to all amenities.

Desventajas: The price was quite expensive considering there was no breakfast included.
I was dissapointed there wasn't a mini-fridge in the room and the ice bucket was big enough for only 2 drinks. We had to use the recycling bin as a ice bucket instead.

6,2 Bueno

Ventajas: The hotel is is Ina good location, easy walking distance to all attractions

Desventajas: The hotel didn't have the room we reserved and ended up switching our room twice. We ended up with a room with no air conditioning the room was disgusting they only gave us a small desk top fan since the air conditioning was broken. The desk attendant was not trying to help us at all. Other people were complaining of their rooms leaking and making a reservation and the hotel did not have a room for them. I was extremely dissatisfied. Hot day in August with 2 small children with no air conditioning and lazy staff. I will never stay there again. Also WiFi was horrible we only had a couple towels in our room and the towels had stains on them. The sheets were dirty and the tub had water in it that would not drain. I was totally disgusted.

2,0 Regular

Ventajas:

Desventajas: Wifi was so bad we had to go to Debby's and that cost me $60.00 and breakfast was hard to get. Do not stay here. The location is good.

7,4 Bueno

Ventajas:

Desventajas: Bathroom tissue holder broken.
Part of hotel is a separate 2-story building, like a cheap motel. Which you would not know, until you are placed there at check in. When it gets colder, it becomes a problem if you are traveling with kids and want to use the pool.
Parking is not free, but it's not uncommon for a Niagara hotel. Lesson for me to ask about these details before booking

Desventajas: The walls are paper thin and a group of over 20 people were having a party next door. I called down to the front desk twice and eventually the police came. When I told them that no one should have to pay for such a horrible stay...with no sleep! They told me that I could forget about not paying for the evening. Very disappointing.

9,1 Excelente

Ventajas: -location is perfect
-complementary breakfast included and it's good!
-nice staff
-pool
-excellent value for what you pay and get in return

Ventajas: I was close to the falls. Walking distance to a good Indian food restaurant next door and an IHOP was also next door to this place. We did not need to drive to get food. other then that nothing good to say.

Desventajas: There was no coffee maker or fridge in room. No parking when we returned for the evening, had to create a spot. Towels were horrible, the free internet worked only in the early morning.

4,0 Aceptable

Ventajas: I was close to the falls. Walking distance to a good Indian food restaurant next door and an IHOP was also next door to this place. We did not need to drive to get food. other then that nothing good to say.

Desventajas: No elevator that we could find for out third floor stay. The stairwells where disgustingly dirty. The room was not dirty but run to the ground. I'm a contractor and the fire escape panic door hardware on the first floor exiting door was broken cause a total fire escape hazard. If this place was in the USA it would have been shut down by the fire department long ago. I did not feel safe if there was an emergency. Run down 4 channels on the TV. A new flat screen TV does you no good when you have no stations to watch. Pass on this place. Kayak has this place all wrong on the rating. I'm pissed I used them.

Desventajas: We booked our hotel using kayak and hotels.com. Once we got to the hotel we notice the parking lot was almost empty (not normal for Niagara Falls). The ''manager' show us the room, the walls had graffiti on them (male parts), the bathroom was dirty, there was pee stains on the floor, mirrors dirty, etc. once i removed the blanket from the bed the sheets where stain and there was cigarette ashes and a used match. I asked the manager to show me another room, and the next room was even worse, he finally showed me another one and I said.. are you cleaning the room? he said the rooms were clean. I asked for my money back, he said to me call the website. I called hotels.com and they said.. we will cancel the room but there is not refund. I spoke with hotels.com management and they didn't do nothing to help, they basically they told me to bad so sad and suck it up.
The pictures on the website doesnt match the rooms, the rooms are not in sanitary conditions to be rented, there is construction material everywhere. The saddest part is that while we were dealing with the 'manager' another two couples where dealing with the same situation, their money didnt get back, the hotel is a scam. either you stay in the most filthy room ever or you dont get your money back.
Thanks God I am a resident from the falls and I have gone to the city hall to put a complain, I am calling the tourist department and the health department. I was so disappointed that hotels.com didnt do a thing to help or at least to show some support or empathy.

2,5 Regular

Ventajas:

Desventajas: l was book hotel in your website, totally inconsistent with the online description，Outdoor swimming pool did not open, no water， Thirty two inch television is actually only a very small old-fashioned TV, And
also no signal does not work，I ordered a king bed room, give me a queen bed room, all are not correspond, too bad, I'd like a refund