There are moments and conversations that stay with you long after they end. For John Dove, one such moment was during a lively discussion at the 2006 American Library Association (ALA) Midwinter Meeting at a panel of the Reference Services in Large Research Libraries Discussion Group, when one reference librarian shared the challenges of providing […]

Librarians—quick to innovate, quick to communicate, quick to adapt—are champions of arranging, evaluating, and navigating information. Yet it’s still a challenge to bridge the gap between what users want (or think they want) and what we have to offer. When it comes to libraries, what is the value of providing information services? At the University […]