One day I was going to play roblox in my account donien**, I was using my correct passw...

GetHuman1958859's customer service issue with ROBLOX from January 2019

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Account holder name, Billing address, and Email address on account

Tip from another customer

If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.

The issue in GetHuman1958859's own words

One day I was going to play roblox in my account donien**, I was using my correct password but best believe nothing worked, I then had to log into my other account Wvxry. I remembered I have my main account donien**, so I texted my main account and someone text back. I asked why and they said that they wanted my account to hack. They then asked if I have Facebook so that they could give me my password. I said I was only * years old and they got offline and never came back on.

GetHuman1958859 did not yet indicate what ROBLOX should do to make this right.

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