Delivery Policy and Procedures

All orders are subject to product availability. If an item in your order is unavailable, we will immediately inform you via the number you provided at the time of placing an order. When that item becomes available, we will ship you your order.

Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments.

Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

– At the time of delivery, there are no identity requirements, the customer is requested to submit his accurate address & contact details while confirming the order.

3. How can I schedule delivery?

– The customers are advised to schedule a proper time while getting a confirmation call from the courier company or our customers can choose the delivery point anywhere while providing the address detail while placing an order.

4. How can I change my delivery address after placing an order?

– Please call us at +971-521465511 or email us at info@tradernox.com or chat with us by clicking on the right bottom hand corner of your device/desktop browser.

5. I’ve been waiting longer than your delivery promised, what should I do?

– We apologize in case your delivery took longer than expected, customers can call our Customer Service Team members on +971-521465511 or send an email to info@tradernox.com.

6. My order has been confirmed, what next? How can I track my order?

– You can call our Customer Service Team members on +971-521465511 or send an email to info@tradernox.com.

7. Do you offer collection in UAE?

– We do NOT have any outlet/reception in the UAE to collect the returns directly, only delivery.

8. How long does it take to receive my order?

– We offer Delivery within 1 to 3 days for UAE and 6 to 10 days worldwide