Score breakdown (from 559 reviews)

Average rating for:

Cleanliness

Service

Comfort

Condition

Neighborhood

The following English reviews were posted by Hotels.com guests from other countries

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Fab stay"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Fabulous hotel wonderful location
Complimentary room upgrade on arrival staff counts have been nicer! Bar staff were also wonderful and the cocktails were great!
Would recommend to anyone!
Only let down is no wifi in room but this was only a minor problem.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Kelly,
Thank you very much for your positive review on Expedia. We appreciate your overall positive rating.
It is great to hear that you liked the room upgrade and our dedicated employees.
We do offer internet free of charge in all public areas of the hotel. On the rooms, we have high-speed internet access for a small charge available.
We would like to welcome you back with us and in Berlin, soon.
Best wishes from Berlin and greetings to Glasgow,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Nov 3, 2014

Kelly

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"It's the location"

Cleanliness

4.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

-

Even thought the hotel seems to be in a quiet neighbourhood, you are within walking distance of a beautiful Park, piece of the Berlin Wall, Jewish Museum and the Arch. Small grocery store, café and restaurants a block away. The new Berlin Mall is a 10 minute walk away.

Genuine Expedia guest review

Other trip

Oct 7, 2014

Jeff

CA

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"excellent location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

very clean, lovely staff very helpful, very comfortable beds, definitely recommend to friends.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear traveller,
Thank you very much for your positive review on Expedia.
We appreciate that you took the time to share your experiences with us and that you liked our hotel and services.
Also, we are thrilled to read your recommendation to your friends.
We hope to welcome you back with us and in Berlin, soon.
Best wishes from Berlin,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Oct 2, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Good clean hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Clean hotel, friendly helpful staff. I thought the bar/restaurant prices were quite high

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear David,
Thank you very much for your positive review on expedia. We appreciate that you took the time to share your opinion with us. We are glad that you like the hotel and our services.
We hope to welcome you back with us and in Berlin, soon.
Best wishes and greetings to Durham,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Sep 24, 2014

David

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Slightly unusual, high standard, good location"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

-

This hotel is in a converted post office building and has a slightly retro feel and nice lobby. Rooms, restaurant etc. are fairly standard but spacious. It is not, as listed, on Potzdamer Platz, but it is still easy walking distance from the centre and Kreutzberg. Good buffet breakfast.
Only complaint is that the electrical sockets are sunk into the […] wall so an international plug will not fit. The hotel has adapters, but not enough, so I was without power over night.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear traveller,
Thank you very much for your great review on expedia. We appreciate the time taken to submit your comments and are happy to hear that you had a great stay with us.
We hope to welcome you back with us and in Berlin, soon.
Best wishes from Berlin,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Sep 14, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Great stay- spacious room and luxury facilities, good location and great breakfast and bar.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear David,
Thank you very much for your positive review on expedia. We appreciate that you took the time to share your experiences with us and that you liked our breakfast buffet, THE POST Bar and our rooms interior.
We hope to welcome you back with us, soon.
Best wishes from Berlin to London,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Aug 19, 2014

David

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Great Location, Great Facilities"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Stayed here last week whilst visiting Berlin for a friends wedding.
This hotel is about 10 minute walk from Potsdammer Platz. There are lots of restaurants in this area, and of course the Barnhoff Potsdammer Platz.
it is also within walking distance of Berlin Centre, not far at all.
The hotel itself is very clean, pleasant and good value for money.
The […] staff are responsive, although a little slow to deliver room service / housekeeping amenities to your room.
One morning I asked for an iron and ironing board, however this didn't materialise. I rang guest services and no-one answered. Rang front desk and again no-one answered. I guess it was linked to the time of day - it was during peak check out time.
When I eventually got through to someone, the lady didn't understand me and just hung up - frustrating!
The Iron eventually arrived at the room, by which time it was too late - I had to go or miss my friends wedding!
upon checkout, I was shocked that my room service bill was 10 Euros more than expected. it appears that if you have fries with your sandwich instead of crisps, they charge more, even though this isn't made clear AND on the room service order screen on TV states 7 Euros for club sandwich with chips or fries.
Other than this, a very pleasant stay - all staff encountered were very courteous, pleasant and professional. the hotel is modern and comfortable. I would stay again!Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear MD,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you had a wonderful stay at our hotel. Just as much, we hope that you enjoyed your friend's wedding. Thank you for positively evaluating our hotel and for giving us valubale feedback on how we can improve even more.
We are already excited to welcome you back with us and in Berlin, soon.
Best wishes from Berlin to England,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Aug 10, 2014

MD

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Nice comfortable hotel in a quiet location"

Cleanliness

5.0

Service

3.0

Comfort

5.0

Condition

4.0

Neighborhood

-

We stayed here for 3 nights in July. The hotel itself, whilst plain from the outside, is fitted out well with good facilities and modern comfortable rooms. The breakfast buffet offers a wide range that would satisfy most. The rooms were a good size, nice and modern with a great bathroom/shower.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Craig,
Thank you very much for your positive review on expedia. We appreciate that you took the time to share your experiences with us and that you liked our hotel and the rooms in particular.
We hope to welcome you back with us and in Berlin, soon.
Best wishes from Berlin to Melbourne,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Aug 7, 2014

Craig

AU

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great Hotel, staff saved me!"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

-

Very smart hotel a short walk from Potsdammer Platz. Lovely rooms,great staff. Had a wonderful short break with my daughter. The staff were very encouraging when she practiced her German on them. I made a terrific mistake and left my car key in the room, however I only discovered this once I was on my way to the airport. I had unfortunately concealed […] it under something in the drawer, however despite the staff not finding it on the first sweep, or it not being handed in by either housekeeping or the new occupants, they took my word for it and conducted another (successful!) search without a murmur. They were fast and efficient, got us back on our way and we caught our flight. Eternally grateful as the alternative would have left us at our destination with a car but no keys late ate night and ruined our holiday. Brilliant, thank youRead more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Annie,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us.
We are particulary glad that everything with the key worked out so well. Thank you for complimenting us on our employees, rooms and the location.
We would love to welcome you back with us and in Berlin, soon. Then, your daughter can practice even more German!
Best wishes from Berlin,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Jul 31, 2014

Annie

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Stylish with good service"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Stylish and new rooms, super bathroom (big bathtub and marble built shower next to it, this was an "executive room"). Perfect service when I forgot my bag of toiletries hanging on the inside of the bathroom door.

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Sondre,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you liked our rooms interior and service in general.
We would love to welcome you back with us and in Berlin, soon.
Best wishes from Berlin to Oslo,
Your Wyndham Grand Berlin Potsdamer Platz team

1 night romance trip in Jul 2014

Sondre

IE

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Value for money"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Ideally located for a vacation break being central to all of the main tourist areas.

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear JR,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you were satisfied with the value for money relation.
We would like to welcome you back with us and in Berlin, soon.
Best wishes from Berlin to Scotland,
Your Wyndham Grand Berlin Potsdamer Platz team

3 night trip with friends in Jul 2014

JR

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"First day seemed a bit in the middle of nowere"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

3.0

Very polite, nice but impersonal hotel, bland decor but very clean and staff very good. Everything worked. Great for business rather bland for holiday perhaps? Actually well situated but it's adjacent to the old Alhalter train station and theres now a wooded park over the old tracks. Lots of local small restaurants. Not buzzing but hire cycles from […] hotel or its a short walk to Potzdamer.Read more

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Desmond P,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you had a pleasant stay in Berlin.
We would like to welcome you back with us and in Berlin, soon.
Best wishes from Berlin to Twickenham,
Your Wyndham Grand Berlin Potsdamer Platz team

4 night business trip in Jul 2014

Desmond P

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Excellent hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

Response by Wyndham Grand Berlin Potsdamer Platz
Dear traveller,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you liked our rooms interior and helpful and friendly employees.
We would like to welcome you back with us and in Berlin, soon.
Best wishes from Berlin,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Jun 23, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Hotel in quiet location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

We had 5 nights at the hotel and found staff very helpful and there was nothing to complain about. We had a great time.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Chris,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you liked everything during your stay.
We would love to see you back with us and in Berlin, soon.
Best wishes from Berlin to Leicestershire,
Your Wyndham Grand Berlin Potsdamer Platz team

Other trip

Jun 20, 2014

Chris

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

This is a lovely hotel. The staff are fine and helpful. The breakfast room and the food are very nice. The area is normally very quiet, except that the Tempodorum is imedialtely opposite, and although our room faced it we weren't bothered by noise when there was a concert. The area is not well supplied with restaurants and bars, but Potsdammer Platz […] is about 15 minute walk or 1 stop on the s-Bahn, the S-Bahn is about 300 metres from the hotel. The drinks in the bar are not much more than some bars or restaurants. We would stay again.Read more

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Davethevan,
Thank you very much for your positive review on Expedia. We appreciate that you took the time to share your experiences with us and that you had a great stay with us. Thank you for positvely evaluating our breakfast and the location of the hotel.
We are already excited to welcome you back with us and in Berlin, soon.
Best wishes from Berlin,
Your Wyndham Grand Berlin Potsdamer Platz team

6 night trip in Jun 2014

Davethevan

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great location, Quite and comfortable room"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

I would definitly recommend this hotel. The location is great, the S station is 300 meters away and the area is nice and quiet. A walking distance from everywhere. Tip: if you are coming from Schönefeld Airport, you can very easlity arrive and depart from this hotel. Get the "Schönefeld Express" train (platform 3 on the airport) to Friedrichstraße station, […] and then go down and take S1 or S2 to Anhalter Bfh (3 stations).Read more

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear traveller,
Thank you very much for your postive review. We are happy to hear that you enjoyed your stay with us and that you could easly travel to and from the hotel.
We hope to welcome you again on your next visit in Berlin.
Kind regards,
Your Wyndham Grand Berlin team

4 night romance trip in May 2014

A Traveller

IL

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Lovely hotel, very comfortable stay"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Superior room booked as part of an Expedia hotel/flight deal.
Lovely, clean and spacious room with queen bed. Nespresso machine was provided with three coffees (including one decaf) replenished daily, which was very nice. Bathroom was also spacious and clean. Staff were very efficient and helpful. The hotel is walking distance to the historic sites […] and museums etc., but there is also the Anhalter Bahnhof station nearby. It is also convenient for the bars and restaurants on Mehringdamm and Bergmannstraβe. We were not out late so cannot comment on the safety of the area, neither did we use the hotel's bar or restaurant.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Sarah,
Thank you very much for your postive review. We are happy to hear that you enjoyed your stay with us and that we provided you with everything you needed for a comfortable and exciting stay with us.
We hope to welcome you again on your next visit in Berlin.
Greetings to London,
Your Wyndham Grand Berlin team

Other trip

May 19, 2014

Sarah

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"excellent hotel and excellent staff very helpful"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

we had a great time in this hotel and in berlin did everything we wanted to do was very easy to get round berlin buses was on time and the river cruise was very good overall had a great time

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear traveller,
Thank you for your postive review on Expedia. We are happy to hear that you enjoyed your stay with us and that you had a great time exploring the city.
We hope to welcome you again on your next visit in Berlin.
Kind regards,
Your Wyndham Grand Berlin team

Other trip

May 16, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Comfortable, central, god value"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

This is a very well appointed hotel, very smart lobby with sofas to sit on and read (and for using the free wifi in the lobby, you need to pay to use it in your room). We booked a queen room which although not huge was well furnished with smart furniture and a walk in shower (no bath). The room had air con and a window that opened, and a safe to store […] our passports etc. If you like to eat breakfast before setting off sight seeing I would order the room option with breakfast. It was a good mix of continental (cheese, bread, meats etc) cereals, fruit, yogurt, pastries and cooked breakfast. They also had a good selection of teas and juices. Check in and check out were hassle free, and the hotel is located near Potsdamer Platz - about 2 mins walk from a s-bahn station, 15 from checkpoint Charlie but off the main road so it was quiet. All in all compared to some of the hotels we priced up this worked out pretty good value.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Miss Debs,
Thank you so much for your detailed and gratifying comments that you were so kind to share with us on Expedia.com!
It has been a pleasure to read that you felt comfortable and that you had a great time in our premises.
My team and I greatly appreciate your lovely words and hope to welcome you back soon.
Warm regards from Berlin,
Holger König
General Manager

Other trip

May 6, 2014

Debs

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great Location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

It suited us down to the ground. So handy for public transport and the memory of the breakfasts linger on. Great hotel, super friendly and efficient staff. I'd have no hesitation in recommending this to a friend.

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Berlinophile,
Thank you so much for your lovely comment on Hotels.com!
I am glad that you had a great time at our House and we hope to welcome you again soon.
Warm regards,
Holger König
General Manager

7 night family trip in Apr 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Nice stay"

Cleanliness

5.0

Service

3.0

Comfort

4.0

Condition

5.0

Neighborhood

-

The hotel is in a great location; Potsdamer Platz is a leisurely 10 min walk away but there is an S Bahn station just outside the hotel if you don't want to walk. The staff were initially a little slow to respond to an issue we had with the room but we did get a good response in the end.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mrs. Jane,
Thank you very much for taking the time to review uns on Expedia. We are happy to hear that you enjoyed your stay with us and to find your way through Berlin well.
We would love to welcome you again in the future.
Kind regards,
Your Wyndham Grand Berlin team

Other trip

Apr 29, 2014

Jane

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Beautiful hotel, very handy for banhof"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

The hotel couldn't have been nicer in terms of cleanliness and style. My only negative is that, whilst there is free wifi in the reception, you have to pay for this in the rooms.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
I enjoyed reading your comments very much and thank you for sharing them with us!
Moreover, I thank you for your comments with regards to the wifi. We know that the trend is going towards free wifi and we are working on finding a satisfying solution for both our guests and us.
My team and I would be pleased to welcome you back as our guests soon.
Warm regards,
Holger König
General Manager

Other trip

Apr 28, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Beautiful hotel close to all sights"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Beautiful hotel, clean, friendly staff, excellent facilities, within walking distance of many of the sights of Berlin. Good value for money and would recommend the hotel to all family and friends. Would definately use the hotel if in Berlin again on business or for pleasure.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
Thank you so much for reviewing us and for sharing your positive remarks with us!
I am glad that you enjoyed your stay and that you saw many of the nearby sights.
We look forward to welcoming you back in the not so distant future.
Warm regards,
Holger König
General Manager

Other trip

Apr 25, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Berlin"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

4.0

Neighborhood

-

The hotel was very close to public transit, although the city is very walkable. Hotel staff were friendly, accommodating and wonderful to interact with.
The restaurant at the hotel, The Post, is a MUST if you love quality food/dining...amazing food.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. Zachary,
Thank you very much for reviewing us on Expedia.com!
I greatly appreciate your words of praise and I will be happy to share them with my team.
We look forward to welcoming you back soon.
Kind regards from Berlin,
Holger König
General Manager

Other trip

Apr 24, 2014

Zachary

CA

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"On a budget and Close to Posdamerplatz"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

4.0

I had a pleasant stay in this hotel.

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear JD Chua,
I am glad that you had a pleasant stay in our House and I would like to thank you for telling us about this!
We hope to welcome you back as our guests soon.
Best regards from Berlin,
Holger König
General Manager

5 night trip in Apr 2014

JD Chua

IE

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great Hotel with helpful staff and lovely room"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

-

We went for a city break to explore Berlin. We were in a great location and it was so easy to get to from the airport by train. Staff were really helpful providing a map of the city pointing out good tourist attractions to go to. Room was lovely and clean and well presented. The only fault I could give was that the shower water pressure was low so washing […] long hair takes a bit of time.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
It was a pleasure to read your review and I thank you very much for sharing it with us!
I am glad that you enjoyed your stay and I hope that you spent relaxing days in our premises.
Regarding the water pressure, I already talked to my colleagues in the Engineering Department, who will take care of this issue.
Warm regards from Berlin
Holger König
General Manager

Other trip

Apr 14, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Good for work or leisure"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

4.0

Neighborhood

-

Will be back next year as easy to use as a base for work or sightseeing .

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
Thank you very much for your gratifying review!
We look forward to your visit next year.
Warm regards from Berlin,
Holger König
General Manager

Other trip

Mar 5, 2014

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great experience"

Cleanliness

4.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Enjoyed my stay. The staff were wiling to do anything just for me to enjoy my experience. The room I stayed in had rain marks by the windows. They were not fixed during the stay . When I asked for an extra single bed to be put in room they tried to charge me so I had to book another room for my friend. Aside from this the stay was excellent .

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear K.,
I was pleased to find your gratifying review on Hotels.com!
Thank you so much for your compliments which my team and I greatly appreciate.
I would also like to thank you for the remarks regarding the rain marks by the window, which we will attend to.
We look forward to welcoming you back soon.
Warm regards,
Holger König
General Manager

5 night business trip in Feb 2014

K

GB

Wyndham Grand Berlin Potsdamer Platz

2.0 / 5

Fair

"BEAUTIFUL, CONVENIENT BUT PROBLEMS"

Cleanliness

5.0

Service

2.0

Comfort

5.0

Condition

3.0

Neighborhood

5.0

My stay was wonderful with some exceptions: Elevator wasn't working on two different days so I had to walk up five floors. Lights by my bed didn't work the first night, they changed me to another room. One day there would be no coffee, the next no face clothes. Although the TV boasted Channel 4 and BBC1 and BBC2 all we could get was CNN and BBC stock […] market. Then on two separate days no hot water. Staff were helpful but at a loss as to how to deal with all the small problems this hotel has.Read more

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Miss Doran,
First, I want to thank you for your feedback on Hotels.com.
Although I wish you would have had better experience, your feedback helps us identify our weaknesses and shows us where we still have room for improvement.
I apologize for the inconvenieces caused due to the insufficient Housekeeping service and the technical problems with your TV. I informed the responsible people, who will take of the issues.
Please be assured that your experiences do not reflect our standards and we hope that we will have the chance in the future to welcome you back and convince you of our services.
Warm regards from Berlin,
Holger König
General Manager

7 night trip in Feb 2014

barbara doran

CA

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Ver Good, but"

Cleanliness

4.0

Service

4.0

Comfort

5.0

Condition

4.0

Neighborhood

3.0

Hotel staff were generally ver good and very prompt, providing excellent service. Pricing of internet, food and drinks was 40% to 50% higher than in surrounding establishments. Bringing these down would greatly enhance the chances of a recommendation from me.

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. Clarence,
Thank you very much for taking the time to post a review on Hotels.com.
I am glad that you found our service to be excellent and I greatly appreciate your compliments!
As we utilize highly qualitative products, the prices are set accordingly.
We hope that this does not harm to your overall experience and we would be pleased to welcome you back soon.
Kind regards,
Holger König
General Manager

6 night business trip in Feb 2014

Clarence

ZA

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Really nice. Got an upgrade in our room without asking for it. We stayed over New Year.
Really friendly staff- particularly in the bar and restaurant.
Sauna etc is fantastic.
Really enjoyed it.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. Phil,
I want to thank you very much for sharing your great comments with us.
The whole team is pleased that you were happy with our House and the services.
We hope to have you back soon.
Kind regards,
Holger König
General Manager

Other trip

Jan 9, 2014

Phil

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Lovely Hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

We stayed here in December for 4 nights and had a fantastic time. The desk staff were friendly and helpful. The hotel is new and modern. Our room was beautiful (just like the pictures) it was spacious and very clean. The hotel is in a great location, just a 10min walk to Potsdamer Platz.
We would highly recommend this hotel and hope to return some […] day.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mrs. Debs,
Thank you very much for your words of praise and for taking the time to share them with us.
My team and I are glad that we could contribute to your wonderful stay and hope to welcome you again as our guests soon.
Warm regards from Berlin,
Holger König
General Manager

Other trip

Dec 28, 2013

Debs

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Comfort and luxury"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

We had a 3-night break at this hotel and it was fabulous. The weather was blowing a storm outside, but we were snug - very warm & comfortable. Spotlessly clean, very quiet and beautifully decorated. Can't praise it and staff enough. We didn't eat there, probably a bit out of our price range.
Thank you.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Ms. Vikki,
Thank you very much for sharing your kind words of praise with us!
It has been a pleasure to read that you felt comfortable in our House and I will forward all of your compliments to my team, who will appreciate them as much as I do.
Try the Business Lunch in our The Post Restaurant next time you visit and you will get great food for a reasonable price!
Warm regards from the German capital,
Holger König
General Manager

Other trip

Dec 9, 2013

Vikki

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Nice hotel and quiet location"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

-

Modern and very clean. Found reception staff friendly. It is a 45 minute walk to the main attractions but there are plenty to choose from and the underground is cheap if you prefer

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Ms. Michelle,
Thank you for taking the time to tell us about your stay on Expedia.com.
We are glad that you liked our House and we thank you for your nice compliments.
It would be our pleasure to have you as our guests again.
Kind regards,
Holger König
General Manager

Other trip

Dec 3, 2013

Michele

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Clean and new hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Staff were very helpful and polite.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
Many thanks for your review on Expedia.com!
I am happy to hear that you found my colleagues to be helpful and polite and I will share your kind words of praise with my team.
We look forward to your next visit.
Kind regards,
Holger König
General Manager

Other trip

Dec 2, 2013

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Well located hotel, great for sightseeing"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

We enjoyed a great city break in Berlin while staying at the Wyndham Grand. All the staff we encountered were very helpful and friendly. The reception and lobby area has plenty of sofas and chairs, with books and free Wi-Fi for guests making it a popular area to relax in. Our room was very comfortable and clean, with excellent en-suite facilities (fabulous […] shower), plenty of wardrobe and storage space, and a smart tv through which it was possible to order room service, check traffic updates, give hotel feedback and watch a huge range of tv channels in several languages.
The hotel is well situated for sightseeing, approx 10 mins walk from Potsdamer Platz, and also a fairly short walk from the wall and Checkpoint Charlie.
We also recommend the hotel restaurant, where we ate one night. The food is cooked in a kitchen area in the centre of the restaurant, and both our meals were delicious.
We would highly recommend the Wyndham Grand Berlin Potsdamer Platz hotel.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Al,
Thank you very much for sharing your detailed review with us, which I read with great interest.
We are delighted about your kind words and happy that you enjoyed the time in our House. I will certainly pass on your compliments to my colleagues in the Kitchen and hope to have another chance in the future to indulge you with our culinary specialities.
It would be our pleasure to welcome you again soon.
Kind regards,
Holger König
General Manager

Other trip

Nov 21, 2013

Al

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Smart, modern hotel with 5 Star breakfasts"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Nick and I have just returned from a long weekend in Berlin to celebrate our fifth wedding anniversary (delighted that I got a room upgrade on request). Excellent hotel from which to base a sight-seeing trip. It's a ten-minute walk to Potsdamer Platz (or one stop on the S-Bahn opposite the hotel) but that's not a problem.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Debra and Nick,
We are delighted to hear that you had a wonderful time celebrating your wedding anniversary at the Wyndham Grand Berlin Potsdamer Platz.
My team and I thank you very much for taking the time and sharing your feedback with us.
I appreciate your kind words and we are looking forward to welcoming you back, soon.
Best wishes from Berlin
Holger König
General Manager

Other trip

Nov 20, 2013

Debra

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"For business really."

Cleanliness

4.0

Service

5.0

Comfort

3.0

Condition

2.0

Neighborhood

-

Ok, the cleaner took a choc bar, staff wanted for me to pay 2.30. I did not.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
I hope that overall you had a pleasant stay at our House and I thank you for sharing your notes with us!
I apologize for the misunderstanding regarding the chocolate bar and hope it does not derogate further visits.
We would be pleased to welcome you back in the future.
Kind regards,
Holger König
General Manager

Other trip

Nov 10, 2013

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Couldn't fault it"

Cleanliness

4.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Wyndham Grand Berlin Potsdamer Platz Hotel was superb, 5 night and can't think of any negatives. Breakfast was fantastic and rooms superb. Great location too - very quiet area and a 2 minute walk from Anhalter Bahnhof S-Bahn station.

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. Tim,
Thank you very much for reviewing our house!
It has been a pleasure to read that you had an enjoyable stay without any negatives. Thank you also for your kind words of praise, which I will be happy to share with my team.
We look forward to welcoming you again soon.
Warm regards,
Holger König
General Manager

5 night family trip in Oct 2013

Tim

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Brilliant hotel in perfect location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

My stay at Wyndham Grand Hotel was exceptional; I could not fault anything about the trip, only that I wish I could have stayed longer.The staff were very welcoming when we arrived and even let us check in early because the room was ready. The room was beautiful and very clean and had all amenities you could possibly want.
The staff were very friendly […] and helpful; arranging any attractions we wanted to see and giving us directions to the places including all the transport links.
I highly recommend this hotel to anyone wishing to visit Berlin because it is in a quiet location but close to all the major attractions; I will definitely stay again.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Ms. Emma,
It has been a great pleasure to read your gratifying review and we are glad that you spent some great days in Berlin.
Your review was full of kind compliments which I will be happy to share with my team. Thank you very much for your recommendation!
We would be pleased to welcome you as our guest again!
Warm regards from Berlin,
Holger König
General Manager

Other trip

Nov 4, 2013

Emma

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Well-positioned hotel for a short stay in Berlin."

Cleanliness

5.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

-

Just a ten-minute walk from the vibrant Potsdamer Platz with good eateries even closer. Handy for the hop on/off city tour buses (much better way of getting around than under the ground!) Next door to the Tempodrom - a kind of mini O2 arena where we saw an excellent magic show.
Hotel was clean, bright and welcoming. The bar was a bit sterile without […] much of an ambience; fabulous range of cocktails, though. (A few nibbles would have been nice.) The breakfast was excellent and service very efficient. Room was comfy although there were a number of niggles: a socket out of order, a light in the bathroom and the extractor fan didn't work, kettle didn't work well either, mini bar a bit sparse.
Overall a good choice, especially for location.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
I enjoyed very much reading your interesting and kind review!
It was great to read that you liked the breakfast and the rooms and felt comfortable in our house.
Naturally, I will forward your remarks regarding the defects to our Engineering Department.
We look forward to welcoming you back soon.
Warm regards from Berlin,
Holger König
General Manager

Other trip

Nov 1, 2013

Angie

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Excellent centrally based hotel."

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

This was a well run hotel that was good value for the money. The standard room was a good size and the bed very comfortable. The staff were friendly and helpful making good suggestions for eating out. I would recommend signing up for the breakfasts which were tasty, fresh and well prepared. Tip: ask reception to unlock your bedroom window if you prefer […] fresh air to the aircon.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. Julian,
Thank you very much for taking the time to share your great remarks with us.
It has been a pleasure to have you as our guest and it made my team and me very happy to read that you enjoyed the breakfast and felt generally comfortable in our house.
We hope that your travels will bring you back to Berlin, so that we can welcome you again in our premises.
Warm regards from the German capital,
Holger König
General Manager

Other trip

Nov 1, 2013

Julian

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"A great hotel near most tourist sights"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

An excellent city to tour. A bit of everything- culture, architecture, shopping, tourism and German beer! We were there for the October Lights Festival which is good fun.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. Alan,
I would like to thank you for your great review, which I enjoyed reading very much!
The light festival is always a great sensation in Berlin and I am happy that you took benefit of our central location and visited the tourist sights to see the light spectacle.
My team and I look forward to your next visit - maybe next year when the Festival of Lights takes place again.
Warm regards from Berlin,
Holger König
General Manager

Other trip

Oct 20, 2013

Alan

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"nice hotel close to chwckpoint charlie"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

4.0

Neighborhood

-

good position down quite street 10 mins stroll from checkpoint charlie. nice bar area did not use restaurant .
nice local restaurant just around corner on main st to pottsdammer platz

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
thank you very much for sharing your great review with us on Expedia.com.
It has been a pleasure to read that you tried out our hotel bar and I can only recommend you to visit our restaurant the next time.
My team and I would be happy to welcome you again in the future.
Kind regards,
Holger König
General Manager

Other trip

Sep 29, 2013

A Traveller

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Lovely hotel excellent location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

-

The hotel staff were extremely helpful and pleasant and provided first class customer service in all areas! Excellent breakfast! Rooms were spacious and the rain shower fantastic!

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Alex,
Thank you for your review that you were so kind to share with us on Expedia.com.
It has been a delight to read how happy you were with our customer service and I will be glad to share your positive words with my colleagues.
It was great to read that you liked our rain shower and I can only recommend that next time you visit us, you book one of our Executive Rooms which are all additionally equipped with a bathtub.
We hope to welcome you back in our premises in the near future.
Kind regards,
Holger König
General Manager

Other trip

Sep 25, 2013

alex

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great hotel conveniently located"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

4.0

Neighborhood

-

We checked in late on a thursday evening. Checkin was a breeze and Sasha who was at reception was good enough to give us tips of nearby places to visit and also some recommendations for eating / drinking. Overall the room was great and a good size (although we were allocated a disabled room though we had not asked for one so maybe these are larger than […] usual). Checkout was again very efficient and quick. We would gladly return here again when we visit Berlin.Read more

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Kartik,
thank you for your visit to the Wyndham Grand Berlin Potsdamer Platz and for telling us about your stay .
It has been a great pleasure to read your review and I will be more than happy to share your compliments with my colleagues.
We look forward to welcoming you again as our guest in the future.
Kind regards,
Holger König
General Manager

Other trip

Aug 28, 2013

Kartik

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Awesome location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

I live on London but chose the hotel for its location. It's a brand new hotel with great rooms and top service. The location is great if you want to see the real Berlin as its not on the Potsdamer Platz as its name suggests but that is a plus as its just a short walk.
I can strongly recommend this place.
One negative...the breakfast is overpriced […] and not greatly varied for Berlin. I recommend the brunch buffet for a 5er around the corner towards Kreuzberg :)Read more

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Davor,
thank you very much for your stay at the Wyndham Grand Berlin Potsdamer Platz and for taking the time to tell us about your stay.
It has been a great pelasure to read your positive review and I am very happy that you enjoyed your stay and liked the hotel.
We look forward to welcoming you again as our guest in the future.
Kind regards,
Holger König
General Manager

2 night romance trip in Aug 2013

Davor

GB

Wyndham Grand Berlin Potsdamer Platz

4.0 / 5

Excellent

"Comfortable hotel, close to major attractions."

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

-

The hotel staff was very responsive to our requests. Hotel rooms were clean, modern and comfortable.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
thank you for your great review and for taking the time to share it with us.
It was with great pleasure that I read that you felt comfortable and taken care of.
I'll be happy to pass on your very kind words to my team and we look forward to welcoming you again.
Kind regards,
Holger König
General Manager

Other trip

Aug 20, 2013

A Traveller

CA

Wyndham Grand Berlin Potsdamer Platz

3.0 / 5

Good

"Disappointing location,"

Cleanliness

5.0

Service

3.0

Comfort

3.0

Condition

3.0

Neighborhood

2.0

Booked the hotel as being in 'Potsdamer Platz' - it is a 20-30 minute walk from there, more than one S-bahn station away. Very misleading. Doors open straight on the bed which is disconcerting when walking past other guests. Breakfast extremely overpriced, no option to have a smaller non-buffet meal consisting of a few items only so ended up walking […] to get croissants elsewhere. Several sour faces on the front desk and bar, others extremely helpful and generous with their time. Shocked not to be able to access wi-fi, other similar hotels in cities do not charge - made it extremely difficult with airline confirmations etc. Would return to Berlin, just not to this specific location.Read more

Genuine Hotels.com guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear Mr. psp62,
thank you very much for taking the time to share your experiences in our hotel with us.
It was with great regret that I read that you were disappointed by the hotel's location.
We are still a very new property and are working on our weaknesses. That is why your feedback is very valuable to us.
It would be a pleasure to welcome you again in the future to convince you of our product.
Kind regards,
Holger König
General Manager

3 night trip in Aug 2013

psp62

GB

Wyndham Grand Berlin Potsdamer Platz

5.0 / 5

Outstanding

"Great Value for Money"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

-

Excellent value for money. Lovely room - shower was fabulous. Locations was good, although about ten to fifteen minutes walk from Postdamer Platz - S Bahn station only a few minute away.

Genuine Expedia guest review

Response by Wyndham Grand Berlin Potsdamer Platz
Dear guest,
thank you very much for your visit at the Wyndham Grand Berlin Potsdamer Platz.
I appreciate you taking the time and sharing your review with us. It has been a pleasure to read that you enjoyed your stay.
My team and I look forward to welcoming you again in the future.
Kind regards,
Holger König
General Manager

Other trip

Aug 14, 2013

A Traveller

GB

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