• During this time, contact center hours will be 8 a.m. - 5 p.m. CT, Monday through Friday.
• We will continue to pay annuities and insurance claims as usual.
• We will continue to accept payments through the drop box at the front of the building.
• We will conduct personal retirement counseling sessions by phone. If you scheduled an in-person counseling session, verify your phone number in the confirmation email we sent. If needed, log in to ERS OnLine to update your number.
• You can do many things with your ERS account, 24/7, through self-service ERS OnLine.