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Five Star Agency Designation

The Massachusetts Association of Insurance Agents (MAIA), is proud to announce that Fair & Yeager Insurance Agency, Inc. of Natick, MA has renewed their Five Star Agency Designation. They have been a Five Star Agency since 2006 and continue to demonstrate excellence in the five imperatives associated with the designation: Customer Focus, Management/Leadership, Human Resource, Product & Process and Future Success Initiatives.

Heather Kramer, review team member and Vice President and COO of MAIA stated “It is rare when you can ask an entire staff to tell you areas in which they think their Agency can improve and then have the majority not able to think of one because it is such a common practice to voice such thoughts as a natural course of business that any ideas have already been voiced and acted upon. For Fair & Yeager, that is the case!

This Agency has a staff that is supportive, knowledgeable and 100% committed to the good of the Agency. There management team works well together, provides clear direction for staff to align with, and continually looks for ways to improve the Agency. And, the owner provides excellent leadership and is dedicated to providing a workplace that is second to none in the eyes of his employees, doing what is right and best for his customers, and being a good corporate neighbor. All of these factors and more were evident in this review and it is without hesitation that Fair and Yeager renew their Five Star Agency Designation.”

Fair & Yeager Insurance Agency, Inc. is a 119 year old business that has earned an outstanding reputation within the communities it serves and is truly part of the fabric of the town. It is a financially solid business with all business result trends going in the positive direction. It has formed alliances that allows it to maintain its independence while at the same time benefiting from such alliances. This Agency values:

Pride in their company, their fellow employees, themselves, the job they do for their customers and their reputation.

Quality in their work and setting the highest standards possible in the delivery of their product to their customers.

Respect in customers, business partners, co-workers and self.

Sound Business Practices by doing what is the right thing to do for their customers and taking personal responsibility for the success of Fair & Yeager.

Artie Fair, President of Fair & Yeager Insurance Agency, Inc. said “It is satisfying to have our Five Star Agency Designation renewed. It verifies for us that what we strive to do every day is making a difference. We fully believe that what we do here is important, we are protecting those things that are most valuable to our customers and we do so with their best interest in mind while at the same time providing a work place that people enjoy coming to.

MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every 3 years to again prove that they continue to provide superior service, knowledge and value. It is a very select group that has attained this designation. If anyone is interested in the program, please contact Heather Kramer at hkramer@massagent.com.