California company chooses Bomgar solution

JACKSON — Kaiser Permanente is using Bomgar’s remote support solution to provide technology support to employees across the country.

Founded in 1945, Kaiser Permanente is one of the nation’s largest not-for-profit health plans, serving more than nine million members. In addition to its health plan, the organization operates 37 hospitals, more than 600 medical offices and other outpatient facilities as well as conducts clinical research ad health education programs.

Kaiser Permanente’s division of research has more than 600 employees with approximately 60 principal investigators responsible for hundreds of research projects on a wide variety of subjects, including clinical trials and program evaluations covering numerous diseases and health issues. Headquartered in Oakland, Calif., the department’s research teams work in a variety of locations across the country, collaborating with researchers in other parts of Kaiser Permanente’s organization and with numerous academic institutions.