Infected with Poison Ivy trojan

Computer infected with Poison Ivy trojan.
Both Internet Explorer and Firefox are on all the time (Task Manager).
I cannot start Firefox without first ending processes for the browser.
How will Zone Alarm eliminate this trojan?
What do I do?

Re: Infected with Poison Ivy trojan

Try this..

Malware Clean-up GuidanceNOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
2. Reboot in SAFE MODE WITH NETWORKING;
3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
4. Run a full ZA AV/AS scan;
5. Reboot in Normal Mode
6. Set ZA Antivirus/Antispyware back to default Quick scan

A. Download update and scan with MBAM <== Click Here
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.

Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise. - Disable system restore (How to disable windows SYSTEM RESTORE);- Reboot the PC- Re-ensable system restore