Universal remote

Hi I am trying to connect my soundbar 700 universal remote to control other things like my tv, DirecTV box and my Sony 4K player. All I can get it to do is switch the TV (samsung tv) on but even then I can't get the remote to perform any functions. It works ok with the soundbar but I can't pair it with anything. When I go into the Bose app and select configure sources there is just nothing there.

Re: Universal remote

That was the first thing I tried. I removed the remote from the app, then removed the soundbar config then deleted the app entirely then went through the whole thing from scratch but still when I click into sources there is nothing at all there and no way to add one???

Re: Universal remote

In regards to the issue, do you remember going through the initial setup process for your Soundbar 700 where it would've asked you to configure your remote to control the soundbar?

What you may want to try is the following steps to connect the remote to your soundbar without using the app:

Unplug your router to disconnect the soundbar from the Internet

On the remote control, simultaneously press and hold the Volume down and Left navigation buttons for five seconds to clear pairing memory of the remote. The Power, Source Power and TV Input icons at the top of the remote will blink three times

On the soundbar, press and hold the Action ○ button for five seconds. The light bar will glow continuously while the button is being pressed
When the soundbar is disconnected from the Internet, the Action button will not attempt to access a voice assistant

On the remote control, press the Center navigation button once. Within a few seconds, the six source icons on the remote will blink three times to indicate it has paired with the soundbar

Plug in your router. It may take a couple minutes for the router to restart and reconnect all devices to the Internet