California State University Fullerton

TITANium Resource Center

Welcome to the TITANium Resource Center where you may find self-help guides on a wide range of topics regarding teaching and learning using TITANium (Moodle). Begin by typing in a keyword and clicking on Search.

Student: How do I fix the turnitin error "Sorry you are unable to access this page"?

You will learn how to fix the Turnitin error which states "Sorry you are unable to access this page" when you click on the link to your Turnitin assignment within your course in TITANium. This is an issue that seems to affect the Safari web browser on a MAC but may also occur on a PC.

Turnitin error page

Fix this issue by following these steps to clear your web browser history in Safari.

1. Click on Safari in the toolbar menu.

2. Click on Clear History.

3. Select 'all history'.

4. Click on Clear History.

5. Quit Safari.

6. Enter your course and click on the Turnitin assignment link.

7. The Turnitin page should now display.

The Turnitin page should then display. If it still does not, restart your computer and try again. Otherwise, contact the IT Student Help Desk as there may be some other cause for the error. However, clearing the browser history (and cookies), and restarting the browser should fix the issue.

If you are in need of technical support, as a student, you should contact the: