To create a safe viewing environment in the observatory, we limit the number of admissions according to session. Therefore, tickets may sell out early, and even customers who designated a time of admission may experience a delay at the time of entry.

We recommend reserving a ticket online or via mobile app to avoid any issues.

Group Ticket

A group rate is applied for groups of 15 or more people.

Please contact the ticket office for more information on group rates.

Domestic, foreign group inquiry : 02-3213-8080~8081

Japanese group inquiry : 1899-8905

Refund Policy

Refund (same for cancellations and changes) rates for reserved tickets are as follows.

Reserved ticket refund rate table

From Date of Visit D-14 - 1

Day of Visit (Before admission time)

Day of Visit (After Admission Time)

After the Visit Date or For Visitor’s Change of Mind After Admission

100% Refund

90% Refund

No Refund

Please make sure to check the refund rates and make reservations carefully. Refunds are not available for undesirable weather conditions. (Cloudiness, fog, etc.)

Ticket Use Guide

Issued tickets can be used to enter the Lotte World Tower Seoul Sky Observatory (BF Lobby, 117F through 122F) only on the designated date. The 123rd floor may be restricted depending on circumstances.

Admission to the observatory is limited to the date and time printed (indicated) on the issued ticket. Admission will be limited at other times.

Re-entry is not allowed, and tickets cannot be transferred to another person.

Entry may be delayed depending on circumstances.

A refund will result in a penalty charge. Be sure to refer to the refund and cancellation policy. A full refund will be provided if observatory admission is restricted due to reasons attributable to Lotte.

Tickets purchased with credit cards or points will not be returned in cash.

We will not be responsible for lost or damaged tickets, and no reissuances will be made.

Circumstantial Operation

Visitor management (capacity setting by time)

To create a safe viewing environment in the observatory, we limit the number of admissions according to session. Therefore, we recommend reserving your ticket online or via mobile app to avoid sold-out tickets.

On-site ticket issuance may terminate prematurely if capacity is exceeded depending on circumstances.

This also applies to visitors who have designated a date and time in advance.

Facilities Operation

To ensure the safety of our visitors, the Sky Terrace on the 120th floor may be closed depending on weather conditions.

If weather warnings have been issued or are scheduled. (Heavy rain, strong winds, yellow/fine dust, etc.)

If experiencing heavy rainfall of 5 mm or more per hour.

If the indoor/outdoor temperature difference is 20 °C or greater.

For the safety of visitors, the operation of the Sky Deck, Sky Terrace, and Photo Zone are subject to change without prior notice depending on the number of visitors.