Mr. Stabel is an associate director for InfoTrends’ production workflow & customized communications services. His primary focus area is on the graphic communications industry, data processing and customer communications management markets. Before joining InfoTrends, Mr. Stabel worked as a director of software strategy and market analysis at Canon (former Océ). Earlier in his career, Mr. Stabel held various other positions within Océ, ranging from business development, strategy consultancy and project management.

Improving customer experience is a key priority for enterprises today. To improve something, you need to have the ability to measure it. Based on your objective, measurement methodologies for customer...