Siebel Universal Queuing Business Components

Table 12 lists the Siebel Universal Queuing business components. These business components are also referred to in Table 11.

Table 12. Siebel Universal Queuing Business Components

Business Component

Description / Field

Field Description

UQ Agent Journal

Provides data from the agent journal captured when the agent logs out. This data includes information about the agent—for example, how long the agent was logged on, how long the agent was in aux mode, how long the agent was in available mode, and so on.

Auxiliary Seconds

Number of seconds agent was in not ready state.

Auxiliary States

Number of times agent entered not ready state.

Login Time

Time agent logged in.

Logout Reason

Reason agent logged out.

Logout Time

Time agent logged out.

User ID

Agent's user ID.

UQ Agent Journal Summary

Provides information from the agent journal for each channel on which the agent was working.