Live-conversation continuity via email

Sometimes, for multiple reasons such as an internet connection disruption, phone calls, etc., your leads and customers could leave a live-conversation without notice.

With Slaask, you don’t need to worry about live-communication disruption anymore. Slaask has designed a specific feature in order to offer a unified experience to your team even when there is a breach in any live communication.

How does this feature work?

Your lead/customer and your team members are chatting with each other via Slaask live chat.

Your team members haven’t finished answering the queries put forth by your lead/customer yet, but your lead/customer has left the conversation.

If the feature “Conversation continuity via email” is enabled on your Slaask account, all the messages sent after the lead/customer leaves the conversation will be automatically delivered to their email address (only when the lead/customer’s email address is known).