We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More

Episodes tagged “care giving”

Senior living is much more than simply providing a service to a customer. Families depend on the care and attention living facilities provide to their loved ones. Steve welcomes Jonathan Ruchman and David Pruett of Brookdale Senior Living to discuss how they manage a CX program that includes over 800 living facilities across 45 states.