The engagement

Created an end-to-end solution built on top of IBM Middleware that would help the bank to accelerate project deliverables while maintaining the required flexibility to deal with new customer demands for digital banking services

Produced omnichannel digital interactions available to prospects: by using either a mobile app or a web site, the prospective customer sends all data, documents and images requested to open an account

The benefit

The world’s first 100% digital process for account opening

The zero back office goal has been fully achieved. The digital onboarding process meets all central bank and other mandatory requirements, while ensuring the account opening process is completed in less than 20 minutes

Great customer reception. Within a year of the launch, the bank has signed up almost a quarter of a million personal digital banking clients

For this project, GFT has received the prestigious ‘Overall Winner’ award in 2017 IDC Fintech Rankings: Real Results, by IDC Financial Insights