Basic Information

Basic Information of Product

Product Status/Sales Type

New

Product No.

712313

Weight (KG)

0.5 kg

Country of Origin

N/A

Shipping Method

Courier Service

GST Applicable

SR 6%

After Sale Service

WARRANTY ON PHONE AND TABLET
We only sell Original Device Distributed by Authorized Distributor in Malaysia. All Warranty terms and condition shall followed Device Manufacturer / Brand owner warranty exclamation stated in the warranty card attached. Users are advice to send the devices directly to Authorized Service Centre for warranty claim (All Delivery / Postage / Courier cost shall borne by user).
All Smart Phone and Tablets are not entitle to claim DOA on one to one exchange basis.
WARRANTY ON BRANDED ACCESSORIES
All branded accessories are entitle warranty which stated in the product description pages. All courier charges shall be fully borne by User for sending in product for warranty claim. We will pay for the Out-bounce courier charges.
Accessories are entitle on DOA claim on One to One exchange basis within 1 week from date of purchase. (Broken not consider Manufacturing Defect ). We will do all inspection on the product before sending out to customer. We shall pay all In-bounce and Out-bounce for DOA exchange postage.
All OEM accessories are entitle for 1 Month Warranty (will stated in product description for other warranty period) All courier charges for sending and returning product for warranty claim shall fully borne by user except if we send the wrong or defective product to you. Admin fee and handling fee RM 60 will be charging for sending device to repair for over warranty period. All repair cost shall borne by User. However, customer in Klang Valley can also walk in to our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot.

Exchange & Return Policy

Seller's Information

Seller

click click buy

Shipping from

Return/Exchange address

Notice on Return/exchange

-RETURN AND WARRANTY POLICY RETURN POLICY 14 DAYS return or exchange policy (only on accessories eg Casing, Cable, Storage Card, Charger and Cable, battery and powerbank). Smart Phone, Tablet, Bluetooth Earphone, Headset and Speaker are not entitle for Return or Exchange. If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 14 DAYS of the order date and issue a full refund. All we ask is that the product is... - not used (Sealed sticker on packeging not tempered / void) - in the same condition you received it - in the original box and / or packaging We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination. However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product. Return or exchange procedures Please request for return or exchange by emailing us at clickclickbuys@gmail.com within 14 days from the day order is received. You have to include the following details in the email: - Order no: - Contact no: - Product to return or exchange: - Photo of the product for exchange or return - Reason for return or exchange (so that we can improve!): Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged. In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense. Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund. Just don't forget that before you ship anything back to us, please email clickclickbuys@gmail.com first so that we can provide you with complete return instructions.

11Street Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.