Renesas Electronics Americas (REA) is a dynamic, multi-cultural tech company where employees can learn, mentor and thrive. REA brings together the strong financial foundation of a multi-billion dollar global operation and the flexibility and velocity of a smaller organization. We are developing technologies for the latest advances in mobile computing, secured connected devices, autonomous driving, smart homes and factories and more. Our solutions are at the heart of products developed by the major innovators around the world. Join us and be part of what’s next in electronics.

Job Overview:

This position will oversee a global team comprised of sales training and customer support. The ideal candidate will be driven and work independently managing a team based mainly in the US and Japan. This position reports into the Director of Sales & Customer Enablement and is located in the Bay Area (Milpitas).

The role is twofold. One part is managing a team who enables Sales: developing effective Sales training programs that provide maximum impact and measurable results. The second part is managing an online customer support team: ensuring the first line of online support is efficient, knowledge is captured and available/shared for all customers, tickets are converted to leads as defined, and results are measurable.

This position will help define the sales enablement strategy and work with the team to identify efficiencies and process improvements. The ideal candidate will have experience working with and managing global teams, working with product lines to develop sales training content, and working with cross-functional teams to align the sales enablement strategy to the rest of the Marketing Communication and Demand Creation team.

Responsibilities and Duties:

Work closely with the Director to define the strategy and implement process improvements Work cross-functionally with other members of the Marketing Communication and Demand Creation department to align on strategies and execute on deliverables