My vehicle would not start when I was leaving for work. Called parkway and told them I was having it towed to them to figure out what was going on. The service department did call me with a reasonable amount of time with the diagnosis.

Very pleased with the Sale’s Team here. Found the truck I needed and traded in my used truck for a more than fair price. If you are looking for an efficient place to purchase your next vehicle don’t look any further!

Went here to try and get a lease at only 18.. and they did everything they could to help me out and I got a car in the end also the most friendly people I've ever met! Made my day even better.. even gave us snacks! Love these guys!

What we thought we wanted when we started our car search and what we ended up needing in a vehicle changed drastically throughout the process. The sales staff was extremely patient and helpful along the way. They listened to our needs and provided guidance and suggestions, without being pushy. They were always friendly, and made us feel like we were their top priority.

My husband had been taking his truck up here for atleast 3 years to get maintenance and oil changes. Finally went to another ford because they would say the problem is fixed but the noise would still be there. The other ford store informed us that they didn’t even put in the right bolt for the oil pan. Glad we went to another store. These mechanics are really basic for modest prices!

Picked up a new Raptor this past Friday, driving almost three hours from Michigan to get the vehicle (it was optioned EXACTLY as I would have built it had I ordered it myself). Salesman was Marc Beckett and I couldn’t have asked for a better transaction. Really fair price with no haggling and a seamless transaction with no games. I highly recommend Marc Beckett and Donnell Salem Ford.

Jason Cox actually listened to what our wants and needs were. Showed us everything in our range both ways. Helped us compare. Gave us space to talk but also kept an eye out for our best interest. This is not our favorite pastime! Jason saved us a ton of time and hassle. Great experience. We bought our first vehicle here 20 years ago and had no problem then either.

I would give zero stars if I could. The worst dealership experience I've ever had. I found a used 2017 F150 that Montrose advertised on autotrader.com which I was very interested in. I spoke to Dave Kress, the salesman, on the phone and after some brief back-and-forth over the price, I agreed to pay the advertised price ($29,505) for the vehicle. I told him I lived over four hours away from the dealership and my wife would need to take a day off work to drive me down there (as I would not be trading in a vehicle). I gave him a $500 deposit over the phone, and sent him a copy of my driver's license, to hold the vehicle until the next day, when I would be down to pick it up at an agreed-upon time of 12:00 noon.
We left bright and early the next morning, got down to Montrose at noon, I took the truck for a quick test drive (it was so low on gas, showing 0 miles to empty, that I actually stopped at the closest gas station to put a couple of gallons in myself), was happy with the condition of the truck and went back to the dealership to finish up the deal. Dave said he would get the paperwork typed up and so I waited at his desk. And waited. And waited some more. Eventually, he came back with his manager, Amedeo Marino, who informed me that they could not sell me the truck for the advertised price because he had "made a mistake" in listing it for $29,505 and claimed they actually would be taking a $4700 loss at that price. He then said, "I assume you wouldn't be interested in paying $5000 more for the truck?" No, no I wouldn't. Especially not after driving more than 4 hours there, sitting around in the showroom waiting for Dave to help me, and dragging my wife and kids with me to spend an entire day in the car. No, Amedeo, I think I'll pass and take my deposit back. 10 hours completely wasted. Thanks, guys.
So the day after my visit, I get a call from a very nice woman in Montrose's customer service department to ask me about my visit, and I relate all of the above to her. I also let her know that the truck is still advertised on Auto Trader and Montrose's own website for $29,505--the price Dave and Amedeo would not honor. She tells me this is definitely not how they do business at Montrose, apologizes repeatedly on behalf of the dealership, tells me she will pass this on to the general manager, and that she will let them know to get the price corrected on the website.
It's now two days after I wasted my time going down there and guess what? The truck is still on Montrose's website for $29,505. I am no longer inclined to give them the benefit of the doubt that this was some kind of mistake. They have had every opportunity to fix their misleading advertisement and have failed to do so.

Recently had my 45,000 mile service done on my Lincoln MKC. Had 20 tire bolts replaced due to warranty. I was told I would receive the service report through the mail since it could not be found at the end of my service. I had to call to receive this report. As of this date, no service report.
I have had issues with service from Bob Boyd Lincoln-Mercury in the past.

I spoke with Sarah and Niki and both were so nice and helpful! The car was ready for me to test drive before I got out there and it was easy to communicate the entire process. Lisa helped me get the best possible financing which was critical and I had an overall great experience with everyone!