Booking And Payment

How do I book & pay by childcare vouchers?

Bookings can be made either online or by calling our friendly Customer Service Team on 0845 456 3233. When booking online, please select your childcare voucher provider from the dropdown list. If your provider is not listed, please select other and type in the name of the provider. Complete your booking by confirming voucher payment. This will provide you with a booking reference number to be used when processing your childcare voucher payment.

Do you accept all Childcare Vouchers?

Yes, we accept all Childcare Vouchers. If your provider is not currently registered with Fit For Sport, please request Fit For Sport via your providers website and we will be happy to complete and confirm their registration.

I have received a booking confirmation… yet I have paid using a childcare voucher.

Childcare Voucher payments may take up to 10 days to arrive. Confirmation of booking payment will be sent upon receipt of your childcare vouchers. Please note that voucher payments are only accepted for bookings made three days in advance.

I pay by Eden Red/Accor, do you have their Pin Number?

Please note that vouchers take 3-5 working days to reach the Fit For Sport account.

I receive funding for child care, do you accept this as a payment?

We accept childcare payment by Schools, Local Authority, Jobseekers, Student and Charity funding. Please complete the registration form with the organisation providing the funding. They will then forward the request to us. If you have any questions, please contact our Customer Services Team on 0845 456 3233.

Can I claim my child tax credits?

Yes, you can! However, payment will be required in advance by credit card, debit card or childcare voucher. You can then submit your claim via HMRC. Click here for more information.

Cancelling of Booking by Customer

For cancellation of a booking Fit For Sport will require 24 hours notice prior to the activity start date.
As Fit For Sport operates a no refund policy, customers who cancel their booking before the 24 hours notice period will receive a full credit note which will be placed onto their Fit For Sport account. No credit notes will be issued for activities which are cancelled within the 24 hours notice prior to the activity start date.
Fit for Sport credit notes are valid for 12 months from the date of issue.

If I receive a discount code through work, can this be used in conjunction with camp discount promotions?

Only one discount can be used with any promotion.

Will my discount be affected if I make any changes to my booking?

If you change your booking, any previously applied discount code or early booking discount may not apply.