Product Guarantee

You may return your purchases within 30 days for a refund of the original
purchase price less 15% restocking charge.

Refunds

Damaged or incorrect deliveries

If you are returning the goods because they were damaged or they were not
the products ordered, we will refund the full original purchase price and
delivery plus the cost of returning the goods.

Other returns

You may return your purchases for a refund within 30 days of receipt. The
refund request must be in writing (email or by post). The product should be
returned in the same condition as when it was delivered. Upon receipt of a
refund request and of the product we will make a refund (within 30 days) of
the original process less 15% restocking charge. We will not refund delivery
costs.
Please include the following:

Your full postal details

Date the order was placed

Order number and / or invoice number

Reason for refund request

Orders

When your order is placed you will receive immediate confirmation of receipt
of your order by email - quoting the items ordered, prices and your order
reference number which should be used when making any enquiry about that order.

Statutory rights

Your statutory rights are not effected by any statements or guarantees contained
in this web site.

Any questions

If you have any questions contact us by email
or by telephone on 0845 466 7186