Delivery and Returns

Delivery

UK orders placed before 10:00am will normally be dispatched within 2 days and be delivered by Royal Mail 1st class, but can be up to 5 working days for non stock, or out of stock, items. Internet placed orders will receive an email, advising despatch has taken place.

If we are out of stock on a particular item, we will delay the whole delivery where we expect the item to come into stock within 7 days. We will e-mail you if this is likely.

We will deliver part orders where the majority of the items on the order are available, and the outstanding items are unlikely to come into stock within 7 days. In this case we will invoice for the whole order including the items out of stock, and advise you of this on the invoice. The balance of the order will be delivered without additional delivery charges.

We use Carriers for heavier cartons over 2Kg in weight.

Delivery Charges: UK

The cost for the UK service is the same for all orders, no matter what order value

...All Orders have the same delivery cost of, £2.45 (£2.04 exc VAT)

Right to Cancel and Returns for Refund

You have the right to cancel your order within 21 days of delivery.

If you choose to cancel your order within this period and return any goods received, you will receive a cash or credit card refund (depending on the original method of payment) to the value of the goods supplied, excluding delivery which is a separate supply contract.

Prior to dispatching goods for return, please contact us by email. The returned package should also contain your name, address and your invoice number.