GP Hubs - Challenges in IT and Telephony

Are Phone Calls Data? Discuss…

With impending GDPR legislation we will all get power over our own data, allowing it to be removed on demand. And organisations who lose it through carelessness (or sell it for profit) will have to own up and receive eye watering penalties…

Telephony as a Service - A Better Message

Perhaps it is now time to move on from the cloud. Other than slightly dreary weather connotations, it suggests a problem that is handled elsewhere. It is a technological term, exchanging data with the geographically dispersed mainframe and devolving the processing thereof to its Huge Brain…

Should the NHS use PAYG contracts for Telephony?

No organisation wants to be stuck in a long contract when they appear to be paying over the odds, particularly when the technology is getting a bit long in the tooth. Telephony contracts have been often unfair on the customer…

Phones, Paper Clips and AI Funding

Can Intelligent Clouds hold back the Flood?

Many are saying that the NHS has little option but to start deploying and actively encouraging patients to use intelligent self-care services. This is particularly the case in Primary Care where the queue for appointments…