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With CallTower, Teams customers can easily redirect calls to an alternative number and stay connected.

We are thrilled to provide a Teams solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money.

SOUTH JORDAN, Utah (PRWEB)February 27, 2020

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, successfully navigated a Microsoft outage for their Teams users by utilizing an alternative phone number redirection system. CallTower is known for adding unique value to Microsoft Teams by leveraging their platform, providing complete redundancy to voice for Teams.

On February 3, 2020, Microsoft acknowledged an issue with Microsoft Teams that prevented users from logging into the client from their desktop or mobile. With CallTower, Teams Direct Routing customers easily redirected calls to an alternative number and stayed connected.

“We are thrilled to provide a Teams solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money,” said CallTower’s Chief Revenue Officer, William Rubio. “Customers with CallTower Direct Routing have options that Microsoft doesn’t match, including the added connectivity from the phone number redirect option. Our goal is to provide the latest features to keep customers operational with 100% uptime.”

CallTower has been a Microsoft Partner for over 12-years and as a voice solutions provider, CallTower handles Direct Routing using a service-provider level platform with flexibility and reliability. If Microsoft Teams users need numbers redirected quickly, CallTower has the functionality to perform swiftly. CallTower maintains control of the phone numbers and builds routing to easily keep communications up and running, even in the event of a Microsoft cloud outage.