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Cookies help our website work better for you

Certain types of cookie are essential to use our site. You can choose to disable some types of cookie, but this may reduce the services we can offer you.

Strictly necessary and performance

These cookies let you use essential features like secure areas, shopping baskets and online billing. They also collect information about how you use our website such as which pages you visit, and any errors you might experience.

They DO NOT gather any information about you that could be used for marketing or remember where you've been on the internet.

Functional

Cookies that help provide services and remember settings to improve your visit.

Keeping these switched on means we can improve the support we give you when you're using our site.

Targeting

Cookies linked to services provided by us and our partners, such as 'Like' and 'Share' buttons. Our partners provide these services in return for recognising that you've visited our website.

Keeping these switched on means we can offer you all the services available on our site and tailor the offers we and our partners share with you.

Visual voicemail

Got an iPhone? Well Visual Voicemail is now available to EE customers. It's the way to scan and manage your voicemails easily and instantly on screen. You just need to make sure you have iOS 6.0 or higher installed on your iPhone, and that you've got the most up to date EE carrier settings.

It's simple to use and couldn't be easier to set up.

To activate this service just text iPhone visual to 150.

What's the difference between this and normal voicemail?

No more calling up

With Visual Voicemail you don't have to call a number to get your messages, and you don't have to listen to them in order. Instead just tap your voicemail icon to see all your voicemails as a list on your screen. It'll show you who the messages are from, when they were left and how long they are.

Costs

If you're on EE:

Visual Voicemail is included in your plan at no extra charge.

Once you have Visual Voicemail the data you use for downloading voicemails in the UK won't cost you a penny. Data used to download Visual Voicemail messages when abroad is charged at the standard roaming rate for your plan.

And if I do not like it?

We're pretty sure this won't be the case, but if you decide it's not for you, EE customers just text iPhone visual off to 150 and you'll get a confirmation text saying it's been switched off.

The technical stuff

How do I update my ios software?

You can update your software by either plugging your phone into iTunes or updating it over the air via WiFi. More information can be found on the Apple support site.

How do I update my carrier settings?

You may need to quickly update your carrier settings as well. If you do, just go to 'settings > general > about' and that should trigger a carrier settings update.

Still not working?

If it still doesn't work then contact us and we'll be able to help you get up and running.