Noticeboard

To use services please select the icons at the bottom of the home page.

You can now order your repeat prescriptions via the icon at the bottom of the home page as well as the usual ways of ordering.

If you would like to view elements of your medical record from 1st April onwards, the Assistant Practice Manager can activate this for you. This can only be done by specific request from the patient only. Please contact the surgery to have this service enabled.

2016/2017 Patient Survey

We will be running an ongoing Patient Survey and welcome your participation. All feedback will be collated and reviewed by our PRG at the end of the year, with results published on our site under the Survey link in the right hand menu.

Please take part and let us know how you rate our services.

The survey can be found at the bottom of our website.

Patient Representation Group

We have a group of patient representatives who are part of our virtual patient group. We contact them regularly to hear their views, comments and suggestions on our services as representatives of our patients.

The practice is located in the beautiful village of Melbourn, just a few miles from Royston and the historic city of Cambridge.

We have an adjoining car park which provides ample parking for all our patients. We encourage all patients and visitors to use the car park as on-street parking is limited and can be hazardous at times!

We have a large and visitor friendly entrance and outer foyer which opens directly into the practice. This allows easy access for all our patients.

Our waiting room is spacious and comfortable. It has access to both the reception desk and dispensary hatch. It leads to the consulting rooms, with ease of access for patients, wheelchairs and prams.

The practice has 4 GP consulting rooms, 2 Nurse treatment rooms plus 2 general treatment rooms. As you can see, our rooms are spacious and well lit.

Our consulting rooms are colour coded and well signposted.

The rear of the practice is used for deliveries and by practice staff. It is also the location of the staff car park.

For more information from our Patient Information Leaflet please click on the link below:

SURGERY Opening Times

DISPENSARY TELEPHONE is operational between 09:30 -11:00 and 16:00 - 17:30 only

Reception telephone lines are open between 13:00 - 14:00 Monday to Friday but have reduced availability.

If you need emergency medical care outside of our normal hours please phone 111 to be connected to the Out Of Hours Service.

If you have any queries in relation to our out of hours service, please contact the practice and we will be happy to assist where we can.

How to Register for our Online Services

To access these services you will be required to register for on-line services and obtain a user name and password from the practice. In order to do this you will need to attend the practice in person with the following identification; photo ID (i.e. driving licence, passport or student card) and address ID (i.e. utility bill, credit card statement - this must be dated within the last 3-months). These forms of ID will ONLY be used to confirm who you are and that we have the correct address details for you on our clinical system, no copies will be taken.

N.B We require this information, so that patient confidentiality can be maintained. No one else can register for online services on your behalf, unless registration is for a child under the age of 15y 11m (proof of ID can include an NHS card, vaccination card, passport), a parent/guardian can register on their behalf. Over 16s register themselves, or if previously registered can ask for thier log in details to be changed for confidentiality reasons.

Once this verification has taken place, the receptionist will register you for on-line services and your login details will be created. Once registered, you should be able to access the service within 1 hour of registration.

When We Are Closed

For Urgent Medical Issues outside of normal surgery hours please call 111 to be connected to Herts Urgent Care (HUC), who provide the NHS out-of-hours service for this area

NHS Direct

In the case of urgent need when the practice is closed you can also call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

The practice operates an inner boundary area and an outer boundary area.

The inner boundary (highlighted in the pink area) includes:

Barrington

Fowlmere

Foxton

Kneesworth

Melbourn

Meldreth

RoystonTown

Shepreth

Whaddon

The outer boundaries (highlighted in orange) includes:

Arrington

Bassingbourn

FlintCross

Orwell

Thriplow

Wimpole

Existing patients moving to the outer boundaries, who request to stay with the practice are assessed on an individual bases, taking into consideration the patient’s best interests, a decision will be made at the Partnership’s discretion.

Patients not previously registered at the practice, living in the outer boundaries will not automatically be registered.It is recommended that they seek alternative registration at a practice serving those areas as their ‘inner boundaries’.

Training Practice

We are a teaching practice for junior doctors, known as foundation year doctors who also work in the practice. These are qualified doctors at the beginning of their career and work under the close supervision of one of the senior doctors.

The practice is involved in teaching medical students, usually in small groups.

The receptionist will inform you if your doctor is seeing patients with a student in attendance. If you do not wish to see a medical student please inform reception. Declining to see the medical student will not alter your care in any way.

We usually have students around the same time every year, between August and November.

HOLIDAY CLOSURES

2019

Tuesday 01 Jan CLOSED - New Years Day

Friday 19 Apr CLOSED - Good Friday

Monday 22 Apr CLOSED - Easter

Monday 06 May CLOSED - May Day

Monday 28 May CLOSED - Spring Bank Holiday

Monday 26 Aug CLOSED - Late Summer

Wednesday 25 Dec CLOSED - Xmas Day

Thursday 26 Dec CLOSED - Boxing Day

While it is preferable to await normal surgery hours, in the event of a medical emergency outside of normal surgery hours please call 111. You will be put through to Hertfordshire Urgent Care (HUC),the NHS out-of-hours service for this area.

If you suffer chest pains or severe shortness of breathe, immediately call 999

HOLIDAY CLOSURES

2018

Tuesday 25 Dec CLOSED - Xmas Day

Wed 26 Dec CLOSED - Boxing Day

While it is preferable to await normal surgery hours, in the event of a medical emergency outside of normal surgery hours please call 111. You will be put through to Hertfordshire Urgent Care (HUC),the NHS out-of-hours service for this area.

If you suffer chest pains or severe shortness of breathe, immediately call 999