A great place to learn about sales. Joined with very minimal experience but they trained me in a classroom, and then on the floor. I left feeling very knowledgeable with rogers services / products as well as with the sales process. The sales model we used was very informative an extremely helpful. Now I am highly confident with my skills as a sales rep thanks to everything I learned with them.

A typical day in Rogers customer service consists of dealing with customers who are upset due to technical or billing issues. During my time at Rogers I have learned to stay calm when explaining information to customers and have learned the importance of patience. These skills have helped me tremendously when working at Rogers because this way I can promote the company products, but also benefit the customers with all their needs.

COME IN SIGN IN TO YOUR COMPUTER HAVE YOUR HEADSET ON AND READY FOR CALLS TO COME IN , MOST CALLS REGARD CUSTOMER PROBLEMS OR ISSUES WITH THEIR PHONE KIND OF GETS REALLY BORING BECAUSE ITS SO REPETITIVE GREAT FOR PEOPLE WHO LIKE TO SIT ALL DAY AND WORK OR LOVE TO JUST SIT AND TALK ON THE PHONE ALL DAY LONG HOURS AND GOES BY SENIORITY SO FIRST COME FIRST SERVE LATE NIGHT SHIFTS AND BARELY HAVE A SOCIAL LIFE

- Organize papers- Put elastic around papers - Go door to door - No coworkers - Managers were good as far as I know because I never received any complaints - The hardest part would of been putting each paper together as the papers didn't come ready to deliver - I enjoyed greeting people at their door steps when they left their homes as I delivered to their house

Fantastic company to work for. Great people and pay. All the managers that I ever had was supportive and understanding I am sad that I am no longer there, I switch to the side of Telecommunications and believe me it's not GREENER or BLUER on the other side.

a typical day at work would included interacting with costumer's, providing them with information and assisting their basic needs. On a typical day I would open the store, learn how to interactive and improve my costumer service skills and sell phone contracts. My co-workers had been very friendly and I had trained many of them since I had been considered a veteran to most of them.

my typical day at work consist of following up on accounts, processing credit card payments, and updating customer accounts, general customer service is also a great aspect of the day, ensuring that customers are provided with as much info about their payments.

My typical day at work consists of sales, dealing with clients, solving issues with other employees, managing a system that is organized quick and efficient. I enjoy interacting with customers and making their day better. I am an motivated, and passionate young individual with a drive to succeed.

Pros: no direct supervision, i was trusted to do my job and was supervised through end of day reports

Cons: i was made to stand on my feet throughout the entire shift with only small breaks in between

A typical day at work involved a lot of interacting with other employees and customers; it was never a dull moment.I learned how to properly secure a sale and was taught to ask open ended questions rather than closed ones. (i.e. "What can I help you with?" instead of "Can I help you?")

Cons: they don't respect the employees always monitored like children, stressful and unhappy working environment.

The employees are not bad to work with, It's the management. They don't care about there employees. They work then like dogs and then if something goes wrong the management team wants to point the finger on the employees. This way the supervisor and managers look good. When you bring up concerns with the Rogers HR staff they try to silence you so they can protect the management.In the media dept. The manager is racist. Everyone is Caucasian so if you are ethnic I would not even apply there. I don't recommend anyone to work for Rogers media unless you want to have a nervous break down. When I worked there I spoke with a lot of employees none of them where happy. If you want to have nightmares at home from going to work apply at Rogers. Every employee is looking for other jobs within the Rogers company. This shows the way Rogers treats there employees. The management team shoots down you ideas only the supervisors and managers ideas are implimented. I gave the management a 1 but would give a 0 if it would let me.

This place really does depend on what type of manager you get. My first manager was amazing he always listened to us and was helpful in every way possible. The job alone was stressfull and he knew it which is why he was there for us every step of the way. Then I got transferred over to another manager who may I add made my life a living nightmare! She gave me anxiety everyday was very rude and likes to talk down to her team members. If she could belittle you in any way she took full advantage of it. The unfortunate part is even when I tried to complain about her higher managment took her side seeing as she was a manager and I was only an employee. She would come down on people for no reason and had a snarkle in her voice when she spoke to you. I ended up resigning from the company after she made me cry in front of everyone . She's a horrible manager who smokes all the time ..do I suggest anyone working there ? No -good luck on a social life or family life .. There's a lot of faces you will see of one person and don't even try telling a secret .. It runs around like herpes

Everyday I would come and be on the phones from 5 to 11pm and sell Rogers products such as home phone, television, cell phone services and for existing clients I would create a bundle; which is adding promotions to their existing service. The techniques I learned was to negotiate with clientele to sign up for Roger's services or add another service to their existing oneAfter a month I became a confirmation agent, where I would speak to upset clientele diffuse arguments, calm them down , negotiate to make loyal happy customers. In addition; I verified personal information after a sales rep signed up a customer, I explain payment options, and input their personal information, such as name, address, visa number into the computers. I would train sales reps to respectfully, and professionally talk to clients, Explain the right things to say and what techniques to use to win them over.The management was great, very open-minded, fun, nice and very helpful. The hardest part was the long hours. The most enjoyable part was learning new information, enjoying the new experience, practicing to be a leader, and creating a team.