Not a ton of good news this week for Samsung handset owners awaiting software updates. Just three days after a highly-anticipated, Android 2.2 update began flowing to Epic 4G handsets, the code has pulled from update servers. Citing increased support calls, Sprint is looking to find the root cause of several, pesky problems.

“The issues being reported are related to data connectivity following the upgrade and SD card issues when attempting to access photos, music, etc,” reads a moderator forum post. “If you are experiencing these issues, a hard reset has been reported to resolve the problems.”

Hard reset?! Ouch. No word on who/what is at fault or when the update might be ready to download again.

Must be the reason why I (fascinate owner) has not got the update. Good Job verizon for sending out a buggy update!!!

Brian

Or…. Sprint, maybe?

Anonymous

What a disaster it’s been for Samsung G S owners.

Brian

Samsung phones obviously HATE updates. Lol

http://www.youtube.com/watch?v=jCJLK3KgzyQ mfranke

Wow, what a bad week for Samsung. First they brick their WP7 handsets with an update, now they bork their Epic 4g update to Froyo, 6 months later than everyone else got it. I’ve been happily using 2.2 on my HTC Incredible forever without incident.

Anonymous

What will we do without the Samsung lols?

http://www.facebook.com/profile.php?id=1001483324 Gerry Quaglia

Yet there are still plenty of retarded tech writers and consumers that fawn over everything Samsuck cranks out. Just look at any post here about the new Samsuck phones and you have dozens of readers going on about how sweet the phone is and how it will be their next device. Are these people stupid?

Mrwizard001

Regarding your post I am far from stupid or retarded which btw is extremely offensive. I have an Epic 4G myself and gave my wife my old Evo 4G. Both outstanding phones but the Epic meets my needs in a variety of ways the HTC did not. Not sure how a discussion string about bad software devolved into end user bashing. Apparently you have had some issues with Samsung and for that I am sorry but unless you are the most intelligent person on the planet I would keep my opinions to myself regarding anyone’s IQ.

Jason Lackey

#fail #eatbitter bummer, I have been looking forward to email that can actually look up names in the corporate GAL

Juke Box Hero

I’ve been running this update since it came out. So far, for me, it’s been excellent, no issues, much better performance and great feature additions. This is how the phone should have been released. However, I did the USB update method instead of OTA, which wipes the phone during the upgrade, so maybe that’s why mine has been so smooth.

Jcd0319

I did the usb update as well . Have not had any issues of yet

Mr. Spock

Is it still working and can you still do the USB update?

http://twitter.com/ChazClout ChazClout

It’s inexcusable to offer a “hard reset” as a fix. They’ve had long enough to perfect this f***ing update and this happens?
Atrocious.

Juke Box Hero

Heh, you should try to go into a Sprint store and have them “troubleshoot” a problem on your phone. Their first step: hard reset the phone. Needless to say, I don’t take my phone into the store for anything unless I’m planning on getting it replaced.

http://www.facebook.com/profile.php?id=1001483324 Gerry Quaglia

Hahahahahaha Samsuck = Garbage

http://infotainmentempire.blogspot.com Rob

I don’t even own an Epic but this angers me! I think I’m feelin’ the anger from everyone who feels like a jilted Samsung customer.

Hondaaccordex93

I am an Epic owner and the only issue that bothered me was the SD card one. A hard reset is really not that big of a deal to me

Trentonjones

Samsung didn’t do themselves any favors with the Galaxy S devices. Faulty GPS on every single model and updates practically a whole year after Froyo was available!!! First and absolute last Samsung device EVER EVER EVER!!! Only reason I still use mine is because I gave up on Samsung updates long ago and flashed Cognition. Amazing that Design Gears can figure release a better rom than the company who made the freaking phone!

Androidlover

I got the update yesterday and didnt notice any issues……thank god i got it before this freeze happened….the only thing that sucks about the phone is the stupid GPS that takes 5 minutes to get a signal…..and Samung’s overlay of the Vanilla OS…….What I want is Google to make a phone…..if they can make a phone as sexy looking as the iPhone and throw the Google sign on it……brush up the OS and get some sophisticated looking apps……Google will kill Apple in seconds…..The only thing Apple going for itself is the hardware…..the software is okay…..GOOGLE DO SOMETHING ABOUT YOUR HARDWARE AND STOP GIVING IT AWAY TO THESE DUMB COMPANIES THAT MAKE UGLY PHONES THAT DESTROY YOUR IMAGE AND OS.

Brjw89

… they did. Enter the nexus one…. they have stated that they are not a hardware company but a software company. The one thing they have made though was the prototype for their ChromeOS netbook. However, as good looking as it was, it was a rip off of an apple Macbook from 2007. They make much more profit as is if they stick with software only. That is why Microsoft and Google have so much pure money. Companies like apple not only pay for software developers but also hardware designers, labor to make it, etc. In the end, i doubt we will see Google mass market anymore big products.

Stevengaleo

Hey samsung, Just admit you know NOTHING about software, stick to the hardware and release your phones with stock Android. Your “Android customizations” aren’t worth a cent and do more damage than good (GPS anyone?).

Anonymous

I have got to question whether these are a Samsung issue or an Android issue. How many phones have been successfully updated from 2.1 to 2.2? The only successful updates I can think of are the Nexus One, several older HTC models, and the droid X. Is HTC just a master of planning ahead? Did Motorola get lucky with the X? Does Samsung need to learn to update?

I’m not trying to pick on anyone, I’m just curious if this is a systematic problem with Android as I am an N900 user looking to abandon ship.

Rcwedekind

The original Droid got updated, as did Samsung moment, if I’m not mistaken. Updates are a gift and a curse for android, designing hardware for future upgrades can’t be easy, but clearly its not impossible. I’m a Nexus One user myself, so can’t speak from direct experience, but it looks like fault lies almost squarely on Samsung’s shoulders

Big shel

I hav a vibrant, sorry if it’s da wrong cell, but its a wonderful powerful phone, and I updated to 2.2 via mini kies.

Anonymous

I updated and it’s all looking great – snappier, battery life on idle has almost doubled – but the WiFi occasionally breaks and reboot is needed to fix it.

jp

this is why I will not buy android. had a captivate and had to hack it to get the up to date software (finally it is available today) but now we are on to 2.3 and that may or may not happen. I’m sticking to the iphone and I am not a phanboy.

Anonymous

its not android, it’s samsung, they are shitty, i will never buy one again. HTC OR BUST

http://twitter.com/awkwardbrains Chris Costa

HTC had very similar problems and delays when they got into the android game. The hero took forever and a year to get updates because of Sense UI integration problems, now they have that stuff figured out and update a bit quicker. Samsung has just begun and when the hit a snag they don’t already have years of experience with the problem like HTC does so it will take them a bit to catch up.

Anonymous

Actually, if you download the update directly from the Samsung website, and do a manual update instead of OTA, you will have none of the issues mentioned. Kind of funny how you can get the update directly from Samsung, and have no troubles whatsoever. Sprint must have done something to the update prior to putting it out OTA…idiots. I told you all in another thread that this whole update delay was Sprint’s fault….then they go a f$%^ up the final version.

I called all of my Epic customers and told them to either do the manual update, or bring it to the store and I would do it for them.

Beatleness

I downloaded the 2.2 (epic 4G) software to my PC, but have not connected installed it on my phone yet. Now I am wondering if I should even try to install it. I have had problems with mine since I bought it (less than 2 months ago)! After a dozen calls to Sprint tech support, the rep told me to go into the store. I did & the Omaha “tech person” was worthless–I called store manager and learned she was just a Customer Service Rep “who sometimes helps us in TS” (she offered to reset my phone, but she knew less than I did so I felt better about taking care of it myself. I have wasted close to hundred hours on this phone .
I thought the update (2.2) might correct them. You sound knowledgeable, what would you do?

Anonymous

Do the manual update using the download from the Samsung website. After completion, DO NOT put Advanced Task Killer, Antivirus, or Lookout on your phone…they are worthless, and do nothing but drain battery life. You will lose all of your free apps and text messages, but your pics/music will be remain on the micro-sd card.

When update complete completes and phone reprovisions, go into Settings/Wireless & Network/Mobile Networks. Make sure 3G Data is checked, put a check in Data Roaming, the Data Roaming Guard should be set to OFF. Go back to Settings, then Call Settings and un-check Call Guard.

Return to the Home screen and hit the Market icon. Sign in using your GMail username/pw. Your contacts will re-sync to the device.

Enjoy

Jkr27nlpaz

can anyone share the software as it is now unavailable from samsung.

Ko4570

How come when I went in to have it updated to 2.2 sprint would not do it where is ur store

LOLcat

I just want to know when my fascinates GPS will work. Perhaps all samsung galaxy S owners can file a class action lawsuit against verizon/samsung for false advertising…. This is beyond ridiculous that a core feature still doesn’t work 6 -8 months later (depending on the phone)

https://me.yahoo.com/a/TMSJn2o0wJK0bcq.8HnJr6sTqA--#9e1f5 rmbo47

Samsung made some great dumb phones back in the day. They were practically bulletproof! But their new batch of high-end smart phones have gotten terrible support and tarnished their reputation to the point that I won’t buy another Samsung. I want nothing to do with those tossers.

baker

all u have to do is the clockward mod, factory reset ,and reboot and everything works 100 % be sure to back up your stuff too google or other back ups. only problem is you will lose apps. no biggy.
should work!!

baker

to do clockward mod u have to hold the volume down button along with the camera and power button until screen turns to factory recovery

Jroc869

This whole bs problem would be solved if google would make every android handset have to be vanilla android and then let moto, htc, samsung and everyone else make there UI an optional add. That would force everyone to make sure their ui is compatible with the newest version of android. There is absolutely no reason they cant do that, the sdk comes out in plenty of time for them to make the adjustments. If they get lazy on it you just uninstall and fly on with vanilla andoroid.

Bob

I got the OTA update the first night and have zero problems. GPS is improved but still not great. I have no problems with accessing my music our pics either. The phones performance if about the same but battery life has definitely improved. I’ve found that 1/2 the problems people have are caused by the fact that they don’t know how to use their item phone.

Jonash

So I have an epic and have no received a notice due to this wtf….anyone have a link I can use to update my phone, would love to have 2.2 FINALLY tired of waiting on samsung/sprint a hard reset does not bother me

ScArZz0ne1

I really don’t understand what took them so damn long to come out with an update that doesn’t work ?! What the hell was samsung and sprint doing this whole time we’ve been waiting for this update ? Don’t they test these updates before they release them ? Isn’t that the reason why we’ve been waiting so long ? Other phones are coming out with Gingerbread,and there’s even talk about Honeycomb and we ” Epic 4G owners ” cant even get a working Froyo update. Just skip the damn 2.2 and give us 2.3 Gingerbread already….. UNBELIEVABLE

Ghostgirl145

Whew! Good thing I upgraded manually a couple of days ago via USB from the Samsung site. So far I haven’t noticed any problems with my camera and pictures and my GPS connects just fine. I am loving the Froyo 2.2 update! The Gmail options are so much better. I can actually choose my calendar, and choose the email I want to send from. Skype finally works, but unfortunately just chat only, no video. I can also email my memos.

The only thing that is kinda dumb is that there is a Logs tab in the Phone, instead of Call Logs. So now you see EVERY person you’ve sent a text message to including phone calls, instead of just phone calls (Missed or otherwise). Kind of a waste if you ask me. The Phone should just be for phone stuff and Messages for message stuff. There is an option to choose what you want to see, but it’s limited. But that’s really my only complaint. Lovin’ the Froyo!

Lily

i work for sprint advance tech support and the update that just release is causing issues with the camera and the device reading the memory card.. But a way to resolve all the issues is by removing the memory card an hard resetting the device it would go back to normal