CUSTOMER SERVICES

We provide support and assistance throughout the entire machinery life cycle, through our guaranteed prompt and professional technicians.

Client satisfaction is of the highest importance to us, and the work we do every day is aimed at ensuring it reaches its fullest potential. Contact us for the assistance which best suits your needs, whether remote or on-site, our post-sales team is at your disposal!

HOTLINE

Specialised support from a team of technicians for remote assistance. 80% of issues are solved remotely, over the telephone, via email, Skype or Whatsapp, or through the teleservice connection with the plant.

SPARE PARTS

Efficient logistical management with a fully computerised system for spare parts warehouses, allowing us to send the required part within a matter of hours. The post-sales team is always available for a direct consultation.

TRAINING

Our most highly skilled technicians hold training courses for client employees, to enable them to operate the machinery in autonomy. They also provide constant support to the company during the start-up phase.

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