Stakeholder Engagement

Today, we are a simpler and stronger company for the benefit of all our stakeholders. Our operating and financial positions are strong, and our track record is consistent. We are delivering sustainable value for our stakeholders, and as we continue to build the premier utility, we have an unprecedented opportunity to do even better.

Leo DenaultChairman and CEO, Entergy Corporation

Stakeholder Engagement

We power life.

This is Entergy’s vision, and we are on a mission with our stakeholders to improve lives, build businesses, and create prosperity.

We strive to communicate clearly with our stakeholders. That is how we build trust and support for our business objectives and create sustainable value for the long term.

We create value by advocating for our employees to live safe, all day, every day. We strive to earn top-quartile organizational health scores. We provide a rewarding, engaging, diverse, and inclusive work environment with fair compensation and benefits while also providing opportunities for career advancement.

We create value by achieving top-decile corporate social responsibility performance. We are active in economic development, philanthropy, volunteerism, and advocacy, and we operate our business safely and in a socially and environmentally responsible way.

We create value by delivering top-quartile total shareholder returns. We are relentless in our pursuit of opportunities to optimize our business.

Why it’s Important

Stakeholders are central to everything we do at Entergy. After all, stakeholders are the groups, entities, and individuals who hold an investment or interest in how we operate. From the customers we serve directly by delivering the reliable power they need, to the communities in which we operate and everything in between, our stakeholders are important to us.

Stakeholder feedback and engagement helps us create smart, forward-thinking plans that encourage and promote sustainable practices throughout our organization. By engaging with our stakeholders and gathering diverse points of view, we strive to build strong, trusted connections that result in solutions with broad support.

Our Approach

Maintaining an open and honest two-way dialogue with our stakeholders at the levels closest to the communities we serve is foundational to our approach.

With guidance from Entergy’s shared values and principles, the president and CEO of each of our operating companies is responsible for stakeholder engagement in their communities. Due to the critical connection between successful stakeholder engagement and sustainability, Entergy’s board and members of the office of the chief executive are regularly briefed on stakeholder engagement activities. In addition to regulatory mandates that require a robust stakeholder engagement process, Entergy knows that active and deliberate engagement generates the goodwill and constituent support necessary to ensure long-term viability of our business. By focusing the structure of stakeholder engagement at the community level, we prioritize a response that is appropriate to those most immediately impacted by business decisions.

This structure for an exchange of ideas works because when we empower those closest to the communities in which we operate, exchanges begin with a fundamental understanding of the importance of the community.

Our Stakeholder Engagement Commitment

Entergy is committed to establishing and maintaining an open and transparent dialogue with all of our stakeholders.

Here are our promises to our stakeholders:

We provide them with timely and accurate information about our business.

We consider their needs and concerns when making decisions.

We proactively seek out their input and feedback. We listen and are responsive in balancing the needs of all our stakeholders.

We respect the diverse opinions and perspectives offered by our stakeholders and our employees.

When issues of conflict arise, Entergy and its employees are committed to exploring avenues of common ground and resolution. In the rare instances when differences cannot be resolved, Entergy and its employees will always maintain and demonstrate courteous respect for every viewpoint.

These commitments and the stakeholder engagement process are embedded throughout all our business practices.

Entergy’s shared commitment to our stakeholders is rooted in the same values as everything we do as a company.

Who We Work With

Entergy partners with nonprofit organizations to accomplish and amplify our business objectives and in many cases, drive thought leadership. Partnering for solutions aligns with Goal #17 of the United Nations Sustainable Development Goals – Partnerships for the Goals. Below are examples of Entergy’s partner organizations.

Sustainability and Environmental

We truly believe that each of us has a role to play in protecting the air we breathe and conserving our homes for future generations. We’re in this together. That’s why, in addition to being an industry leader in using clean energy resources, we’ve partnered with environmental organizations in accomplishing our shared goal for a cleaner, better tomorrow.

Demand for energy is growing and how it’s delivered is quickly changing. We never want to fall behind in designing innovative approaches to meeting consumers’ current and future energy needs. Partnerships with think tanks and policy institutes facilitate collaboration with groups that have different areas of expertise and help us design approaches that work for all stakeholders.

Entergy has earned a solid reputation for working closely with economic development leaders in our four-state region to achieve economic goals for their communities. For more than half a century, our operating companies have provided leadership and financial support for our allies and their economic and community development programs. These relationships are a kickstart for success for your company.

We are part of the fabric of so many communities, and each one has different needs and challenges. Entergy partners with hundreds of local and regional organizations to make our towns vibrant and attractive places for new businesses and families.

Listening to our Stakeholders

Acting with integrity means listening to our stakeholders and respecting the rights of individuals. Our human rights statement reflects the values that we live by, and that are reflected across our operations.

We encourage honest and open communication. Entergy has established multiple channels to make providing feedback convenient and simple.

Actively fostering a two-way dialogue requires offering multiple ways to provide feedback. Here are some of the communications formats we’ve established so that our stakeholders can share their thoughts with us, whenever and wherever it works for them.