I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

ZRH

BOS

Okay 5.3

Small screens. Hard to use

EWR

ZRH

Excellent 8.6

Everything except the seats.

BOS

ZRH

Excellent 9.0

Economy very tight but whose isn’t. Best selection of movies relative to the competition.

JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying.

OGG

YYC

Good 6.0

Rouge is terrible compares to regular Air Canada.

YUL

LHR

Mediocre 2.0

Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW

YYC

YYZ

Good 7.0

Able to Get later flight since original flight cancelled.

flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight

Entertainment on the plane was very limited. Sound system was very poor. Movies selection is old and very limited. Movies were dubbed in Russian with either Chinese or Korean subtitles. The plane was old (B767) and rather noisy. Bathrooms quickly became dirty and weren't cleaned during the flight.

KBP

BUD

Mediocre 2.0

Charging for everything including check--in

KBP

LGW

Okay 4.3

First, the security took about 15 extra minutes trying to decide if I was the person in the passport and on my work permit. Then they brought in another person who eventually agreed that I was the one.
The second was I spoke to one of the crew that I was hungry and I would not mind eating something and she showed me the menu. I told her what I would want and she said I should hold on...Then She served, I waited for about 2 hours only to be told they are out of food!

JFK

KBP

Okay 4.6

It was fast and on time and The service at the check-in counter was very accommodating.

Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!

FRA

SFO

Good 7.0

See above. The same applies.

See above. The same applies.

FRA

DUB

Excellent 10.0

Nice to be on a full service airline for once

FRA

ORD

Mediocre 3.0

I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all

FRA

CAI

Okay 5.3

Didn’t like absolutely nothing

We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring.

Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated.

Seat backs were rock solid without use of a personal pillow.

VIE

IAD

Good 6.0

clean airplane. staff friendly and helpful. good movie selection

austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet.

Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane.

ATH

FRA

Mediocre 2.6

Flight was fine...

When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight.
They should have been removed quickly.
Missed connecting flight.
Messed my day up big time.

SFO

FRA

Excellent 8.6

I liked the seats, the space for our legs and the crew members

BEY

FRA

Good 7.0

Seating, cleanliness, crew courteousy, entertainment.

Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times.

MUC

FCO

Mediocre 2.0

Nothing good to say

Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!

Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew

DEN

JFK

Good 6.3

Comfortable seats. Good entertainment

Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication.
Lack of a free snack was disappointing. May have to rethink flying Delta next time.

Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle.

BOS

ZRH

Good 7.3

on time performance; friendly flight attendants

bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy.

BOS

ZRH

Excellent 9.0

Economy very tight but whose isn’t. Best selection of movies relative to the competition.

Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!

BOM

FRA

Excellent 8.3

Smooth and comfortable flight . Awesome service by the crew

FRA

LAX

Mediocre 2.0

Had to take a United flight to a different destination.
No compensation for something I had no control over.
When I am at an airport and have the opportunity to catch an earlier flight you have room on, you charge me.
When this kind of thing happens - I pay with my time.
Sucks

SFO

FRA

Excellent 8.6

I liked the seats, the space for our legs and the crew members

FRA

CAI

Okay 5.3

Didn’t like absolutely nothing

We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring.

I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful.

They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that.

CUN

ATL

Good 7.0

Staff was friendly. Flight was smooth.

Media kept freezing. They had to reboot the system several times.

FLL

DTW

Excellent 10.0

I like service

EWR

DTW

Mediocre 3.3

I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened.

The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta.

Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW

YYC

YYZ

Good 7.5

ground crew were friendly

YYC

LHR

Mediocre 2.0

JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying.

YYZ

YUL

Mediocre 2.0

Put on Turkish air landed 12 hrs late lggage still missing

LHR

YYZ

Excellent 8.3

The food was ok. Movie selection was decent and the screens are a lot better than on jet airways.

Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best.

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