How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 1:13 p.m. today, power has been restored to all customers in Long Beach, however some customers who have been on generator power may experience temporary outages as we connect them to the network as safely as possible.

We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We will continue to distribute food, ice, and water at a distribution center at 925 Locust Avenue until 9 p.m. tonight. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Demand ResponseClick to toggle navigation breadcrumbs.

Demand Response Programs

When your eligible business participates in a Demand Response Program, you don’t just save money, you make a difference. By reducing your energy consumption during hours of peak demand, you relieve stress on the grid, the environment, and your bottom line. For additional opportunities to reduce energy costs, you may enroll in more than one demand response program at a time. For details, see the Demand Response Dual Enrollment Options (PDF) chart.

Summer of Savings

Energy demand hits its peak during the warmest months. Through the Summer Advantage Incentive, also known as Critical Peak Pricing (CPP), get rewarded for voluntarily reducing electricity consumption or for shifting usage to off-peak hours during event days. Or, save with our Commercial Summer Discount Plan which automatically cycles your air conditioner on and off during periods of peak demand.

Bid on Savings

Want more control over when and how much you reduce your demand? Sign up for our Demand Bidding Program. You’ll have the flexibility to place or change bids regularly for how much energy you can reduce when a demand response event is called so you can plan ahead and save.

Agricultural and Pumping Interruptible Program

Willing to let us temporarily suspend electricity to your pumping equipment during periods of critical demand? We’ll reward you for helping ease stress on the grid with bill credits to benefit your bottom line.

If you participate in this program, a control device will be installed either near your meter or your pumping equipment to control the total load served. When the grid is experiencing critical demand, the California Independent System Operator (CAISO) notifies us that energy use needs to be reduced. We’ll then transmit a signal to the device that will automatically turn off electricity until critical demand—or the occasional test—has ended. You may need to manually reset your circuit breaker or pump controller to restart.

To get started, contact your SCE Account Representative or call the Agricultural and Pumping Interruptible Help desk at (800) 206-9279.

For the complete terms and conditions for the Agricultural and Pumping Interruptible Program, see our Tariff sheet.

Automated Demand Response

Your business can enjoy savings and flexibility through the Automated Demand Response (Auto-DR) program. By installing technologies that automatically reduce energy usage during demand response events, you will not only qualify for technology incentives, you may also start seeing bill savings.

To learn more and find out how you can apply to participate in the Auto-DR program, please visit our Automated Demand Response page.

Permanent Load Shifting

Air conditioning costs can add up, especially in Southern California’s summer climate. For many businesses, this creates a major operational expense. If your business’ cooling load is considerable, you may qualify for incentives that can help you shift some of your on-peak energy use to off-peak hours, by installing a Thermal Energy Storage system.

Time-of-Use Base Interruptible Program

If your business has some operational flexibility, enrolling in the Time-of-Use Base Interruptible Program (Schedule TOU-BIP) could earn you valuable bill credits for reducing your energy use during a system reliability event.

You choose how much energy you need to stay up and running, and we’ll provide advance notice according to your preference. You will need to supply and monitor a dedicated telephone line to enable us to notify you when an event occurs and a service interruption is coming.

Events are limited to 1 per day, 10 per calendar month, up to 6 hours each for a maximum of 180 hours a calendar year. Depending on your level of energy reduction, we’ll reward you with bill credits. However, once you commit to this program you are also subject to excess energy charges for failing to reduce energy during events.

To get started, contact your SCE Account Representative, or call the Demand Response Help desk at (866) 334-7827.

For more information on TOU-BIP program, view our Tariff Sheet and Program Guidelines.

Capacity Bidding Program

Through this internet-based program, your business can earn payments for agreeing to reduce your energy use during Capacity Bidding Program (CBP) events, which helps ease stress on the electrical grid when resources become constrained.

Your business can participate by making monthly nominations (also known as “bids”), to reduce your energy load and be compensated with payments based on your actual energy reduction when a Capacity Bidding Program event is called. This program is designed to offer you the flexibility to adjust your bid and your participation preferences every month. You may select to be notified the day before an event or on the day of the event. You may also determine how many hours out of each event you want to participate (choose from between 1 and 4 hours, 2 and 6 hours, or between 4 and 8 hours). You’ll never be required to reduce your load more than 30 hours in any month.

Ready to apply?
Select a CBP Aggregator or learn how to become an aggregator for your own service accounts. For more information, contact your SCE Account Representative or Call the Demand Response Help desk at 1-866-334-7827. For complete terms and conditions for the Capacity bidding Program, see our Tariff.

Demand Bidding Program

Our Demand Bidding Program (DBP) is a year-round, penalty-free, bid based program that offers business customers of all sizes bill credits for voluntarily reducing energy usage when a Demand Bidding event is called.

DBP events can be Monday through Friday between the hours of noon and 8:00 p.m. any time of the year, excluding holidays.

We will notify you around noon the day before a DBP event and you will have the opportunity to bid (from noon to 4:00 p.m.) for the amount of demand you are willing to reduce the following business day. You are only required to bid 1 kWh per hour and reduce energy use/demand for at least two hours within that window. You will receive bill credits for reductions ranging from 50% to 200% of your hourly bids.

Aggregator Managed Portfolio (AMP) Program

Through our Aggregator Managed Portfolio, or AMP, program, we work with selected demand response service providers (or aggregators) to help maintain an efficient and reliable energy supply, reduce the likelihood of rotating outages, and avoid the need for building new power plants. This means fewer greenhouse gas emissions for Southern California.

Each of these AMP service providers designs its own programs, and offers demand response program structures and options that may not be directly available through SCE. Customers may select an aggregator with services that best meet their business needs.

A Summer Advantage Incentive event may be called up to 12 times each year, when demand for energy significantly increases. During these 4-hour events (2 -6 p.m. weekdays, excluding holidays), energy charges increase significantly. By reducing electricity usage during each event, you can avoid paying these higher prices. Additionally, you can benefit from lower electricity bills from Summer Advantage Incentive’s reduced monthly on-peak demand charges throughout the summer season.

For more information, contact your SCE Account Representative or call the Demand Response Help desk at (866) 334-7827.
For the complete terms and conditions for Summer Advantage Incentive, see our Tariff sheet.

Optional Binding Mandatory Curtailment

If your business can commit to reducing energy use by 15% on your entire circuit during every rotating outage, you may be eligible for rotating outage exemption through the Optional Binding Mandatory Curtailment Program.

Ready to Apply?

To participate and file a plan, contact your SCE Account Representative or call the Demand Response Help desk at (866) 334-7827.

For the complete terms and conditions for the Optional Binding Mandatory Curtailment Program, see our Tariff sheet.

Summer Discount Plan

Through the Summer Discount Plan, you can earn credits on your business energy bill by allowing us to remotely turn off (or “cycle”) your air conditioner as needed. SCE will provide and install a device at no charge to your business, and you determine how much credit you receive according to how often—and for how long—you permit us to cycle your air conditioner during an SDP event.

Real-Time Pricing

If your business has flexibility around its operations schedule, you may want to consider the Real-Time Pricing rate schedule. This rate is beneficial if you can reduce energy usage during hours with higher temperature-driven prices, and/or shift usage to lower priced hours.

With the exception of holidays, prices under this rate are set according to season, temperature and time of day. Temperature-based rates are determined by the previous day’s high temperatures in downtown Los Angeles as recorded by the National Weather Service. You can sign up for RTP courtesy alert notifications so your business can plan its energy use and shift it accordingly to maximize savings.

Scheduled Load Reduction Program

If you are a large business or industrial customer with the flexibility to reduce load for a few hours between 8:00 a.m. and 8:00 p.m. (Monday through Friday, excluding holidays) in the summer months, this program could benefit your bottom line.

To get started, contact your SCE Account Representative or call the Demand Response Help desk at (866) 334-7827.

For the complete terms and conditions for the Scheduled Load Reduction Program, see our Tariff sheet.

Pumping and Agricultural Real-Time Pricing

This program is designed to benefit your business if you have flexibility to shift or reduce energy usage to times when temperatures are lower. Real-Time Pricing sets rates according to season, time of day and temperature, so you’ll be able to significantly reduce your costs by irrigating and pumping during off-peak hours. Temperature monitoring is the key to achieving the benefits of this program.

How It Works

We set rates for this program according to time of year, time of day, and temperature data recorded the previous day in Downtown Los Angeles, as recorded by the National Weather Service. Hourly prices tend to be highest during the hottest part of the day during the summer season (June 1 until October 1), while hourly prices tend to be lower during the winter season (October 1 until June 1).