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White is only activated on Clear Media. It is not designed to be used on anything else. So you however are not out of luck. You have to tell the machine you are using clear media and it will work. Use CCVP as your profile and then you should have access. If your conscious is bothering you for the little fib, know that if you are using ecosolvent chrome - you are not printing on the chrome, you are printing on the clear media attached to the top of the chrome layer. The banner on the other hand is a different story, but requires the same work around.