How to Deal With Rude, Subordinate Staff

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How to Deal With Rude, Subordinate Staff

Dealing with rude, subordinate staff requires you to be both direct and blunt. Deal with rude, subordinate staff with help from an expert with 18 years of PR and marketing experience in this free video clip.

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Hi. My name's Heddi. I'm the big cheese founder of Travel Gift Card, mytab.co. It's .co, not .com, it's .co. And this is my hot dog, Muppet, Bundle Cundle. Today we're talking about rude subordinate staff. I've been a rude monkey in the past. I have been because I'm really direct and really blunt. I'm not being intentionally rude but it's the way I speak to people sometimes. I'm just really blunt. There is zero filter. I don't know how people pause and then talk. It is beyond me. I was born without this. There is a chip missing. But I am actually good when it comes down to analyzing other people, not being myself, but analyzing other people and when they make these patterns of mistakes. So let's get going and I'll show you some tips. OK. Dealing with rude subordinate staff, AKA, me. So, mmm, I'm going to admit it, it's what I'm like. You've got to find the issue and talk to the staff directly. Separate them from the group. This is not a show and this is not a circus. You are not putting this person in front of everybody else. You are going to sit down and lay down the expectations so they have time to review one week later. Be kind, be firm. Speak to the HR department and note this information down before and after. Stage two, review the staff again, have they evolved, was it a short term blip. Maybe they are not a match for the company. Did the staff meet the expectations or is there something else going wrong. Maybe you need to check this. It might be a family, it might be a home relationship, maybe a goldfish died. Review with the HR and take note again. Then now stage three, staff is still not performing. Oh dear, that absolutely sounds like me. Include the HR in the meeting, review with the staff, are you right for this role. Maybe move them to another department. Maybe it's the job that's not right. Maybe you've gotta consider firing. I know it's horrible but it's gotta be done. Update HR, note the conversations. Stage four, the staff is in a new division has improved, or you've gotta let them go. It's very sad, it's just not a good match. Sorry. So when it comes down to it, having conflicts with that insubordinate staff, I'm not a rude person. I'm like a really really quirky one. But I will rock the boat because I will antagonize, because my job is to be creative, PR, marketing and I've always invariably been the direct to the other company when I've gone in there. So I've had to go in there and bust balls right from the get go. Now when it comes down to that you're going to change systems, you're going to shake up systems. Somebody like me, I'm actually totally fine with that because I'm just going to carry on and just beat to the sound of my own drum and that's totally fine. You're talking about staff here now who are really rude, really aggressive and they are rocking the boat because they're bored, or they're just trying to antagonize or whatever. You've gotta sit them down. You gotta play good cop and bad cop with yourself at either time. The first time, good cop, second time bad cop. Third time good cop, because you've got HR with you. Fourth time, that's it, you're done. It might be that they are the most amazing person for the company. They're actually in the wrong division. In the right division they can fly. Take that into account and be patient with it. Another thing I'm lacking in, but I'm working on. My name's Heddi. I'm the big cheese founder of Travel Gift Card, mytab.co, .co, not .com. Sing it out loud. That's Muppet.