wow for real? the owner? My experience was a total fiasco of amateurism, unreliability and lack of proper and prompt communication. I love the shoes though

they owners are kirsten and kevin and i think they have an acting president (not related to the shorey's). elizabeth usually answers the phones. she actually is quite nice if you get a chance to talk to her.

i can't believe the shoes are now being judged by their customer service reps! for what it's worth, elizabeth is very hot....she looks a lot like that girl from The Breakfast Club....although she doesn't sound like that girl...she sounds more nasal, not quite air-heady but getting there.... What was Yuki Matsada look like? And the folks that run the Oak Street Bootmakers?

i can't believe the shoes are now being judged by their customer service reps! for what it's worth, elizabeth is very hot....she looks a lot like that girl from The Breakfast Club....although she doesn't sound like that girl...she sounds more nasal, not quite air-heady but getting there.... What was Yuki Matsada look like? And the folks that run the Oak Street Bootmakers?

my first pair were like 3 seasons ago for navy boat shoes quoddy for south willard. a month later i special ordered burgundy unlined boat shoes direct for 186 SHIPPED!!! those were the good old days. but yeah the website back then sucked balls, and i spoke with kirsten over the phone and through email. there service was fine but just slow ... took a real long time to get back to me, etc. but the product was amazing once it arrived and made up for slow service. i think it was also because back then, they were fairly small and were trying to expand with more sourcing for retailers, new website, etc.

now the prices have risen quite a bit. unlined custom boat shoes are approaching 260ish now but that one with the baseball stitching in burgundy is making me not even think about price!!!

still love my yuketens and voted for them just because they have a much more creative offering in colors, materials, styles and always seem to change it up for the better

my first pair were like 3 seasons ago for navy boat shoes quoddy for south willard. a month later i special ordered burgundy unlined boat shoes direct for 186 SHIPPED!!! those were the good old days. but yeah the website back then sucked balls, and i spoke with kirsten over the phone and through email. there service was fine but just slow ... took a real long time to get back to me, etc. but the product was amazing once it arrived and made up for slow service. i think it was also because back then, they were fairly small and were trying to expand with more sourcing for retailers, new website, etc. now the prices have risen quite a bit. unlined custom boat shoes are approaching 260ish now but that one with the baseball stitching in burgundy is making me not even think about price!!! still love my yuketens and voted for them just because they have a much more creative offering in colors, materials, styles and always seem to change it up for the better

yeah, they have always been nice to me but they did break a deadline on one occasion with one of my repairs. that doesnt bother me all that much but i can see how it could piss others off. do i think they do it intentionally? of course not but then it speaks to their business model. personally, i think they need to either do away with their webstore and pass all sales to their retailers or do away with their retailers and go all out with the webstore. they would obviously make more money selling only from their website (not having to discount their products so retailers can make a buck) but i guess they wouldnt get the same level of exposure so its a trade-off. personally, i think they have spread themselves to thin and a lot of their issues stem from that. there is only so much production they can do each day (hand making shoes take time) so they can only deliver so much output and i think their orders far exceed their expected output .... like by months.