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Please respect the copyright of all external materials. All trademarks and registered designs on LeaderValues and on Mick's Leadership Blog are the property of their owners. The terms and conditions for using this blog are the same as those of LeaderValues.

customer leadership

"Customer Leadership" is a new way to help growth firms both improve their leadership skills and customer strategies – based on a deep and uniquely connected understanding of leadership development, global brand marketing, retail and the application of Big Data analytics and insight.

We work with Boards, the Executive Suite and the Private Equity Investment community.

customer experience

Mick delivered a keynote to the Institute of Customer Service, in London. He addressed how to utilise Big Data to improve the customer experience