BlackBerry Technical Support

Your Trusted Enterprise Mobility Partner

Unleash the Power of Your Enterprise Mobility Solution

BlackBerry® is here to support you globally - directly or through a partner - with advice, analysis, implementation, and migration expertise. BlackBerry Technical Support Services comes with all enterprise software subscriptions, including BlackBerry® Enterprise Mobility Suite, BlackBerry® UEM and BlackBerry® Workspaces. It provides direct access to technical experts to maximize uptime and ensure your solution is performing to your expectations.

We’ve built a reputation for excellence in delivering not only technical support, but in helping to maintain oversight and strategic direction of evolving technology environments. So whatever the size of your organization, the nature of your enterprise mobility management (EMM) deployment (on-premise or cloud-based), or the devices you manage, BlackBerry is here to help.

Contact BlackBerry

To purchase support call 1-855-286-6216
Outside North America call 1-647-426-2938

Support for Partners

Support That Fits Your Needs

Advantage Support is included with all enterprise software subscriptions (both on-premise and cloud-based), to help evolve and support your mobility strategy. Support includes BlackBerry Software Assurance for perpetual licenses, ensuring that you can upgrade and update your licenses for use on new versions of BlackBerry UEM as they become available.

Premium Support and Optional Services include features to help drive business continuity and higher response time with direct routing to BlackBerry Tier 3 experts.

Premium offers the highest level of response times and priority routing to tier 3 analysts for businesses with mission-critical needs, and the expectation of personal engagement and cost containment. Premium is ideal for customers with deployments exceeding 2,500 devices under management.

Optional Premium Service Manager

For customers who want to experience the true value of the Premium Support model, it is highly recommended that you add the Premium Service Manager (PSM). The PSM is a designated account management resource from the support organization, assigned to build an ongoing relationship with your IT and BlackBerry admins. The PSM will be your internal advocate at BlackBerry, and will act as the first point of contact for communication and escalations.

The myAccount portal, is a secure, online resource center for Named Contacts. Included are self-service tools and resources to trouble-shoot common issues, and the ability to create and manage service requests.

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