Sumesh Patel, SITA President, Asia
Pacific, said, “We are honoured to be a long-term strategic
partner of Malaysia Airports, and pleased to showcase Smart Path
and embark on a collaborative innovation initiative at KL
International Airport. We look forward to the next project with
Malaysia Airports as we work together to constantly seek ways to
enhance service levels and elevate the customer experience at the
airport.”

Malaysia's air passenger traffic is set to grow
4.9% in 2019, up from 2.5% last year.

In 2018, Malaysia Airports launched the “Happy
Guests, Caring Hosts” Service Culture Transformation Programme.
This is a commitment to service excellence and to portray Malaysia
as a developed country with a first-world service culture.