Beulah Lodge Rest Home Limited
Good

Inspection Summary

Overall summary & rating

Good

Updated 30 November 2019

About the service

Beulah Lodge Rest Home Limited is a residential care home providing personal care for up to 21 older people with various support needs, including physical and sensory impairment. At the time of our inspection, 17 people were in residence. The care home is located close to local shops and amenities. It consists of one adapted building. There are a range of communal areas, including a garden for people to enjoy.

People’s experience of using this service and what we found

Without exception, everyone we spoke with talked about the outstanding care they received at Beulah Lodge Rest Home. Everyone was happy to be living there and spoke positively about all aspects of the service. One person said, “I truly am very happy”. A relative told us, “They genuinely care about her welfare, and are always looking to do the best for her”.

People received exceptional care that improved their wellbeing. Strong relationships were formed between staff and people due to the continuity of staff and the very caring approach of staff members. Staff actively supported people to remain independent and to retain their mobility.

People spoke of the ‘family feel’ within the home and said staff couldn’t do enough for them. In compliments to the home we read, ‘Beulah is the most homely and caring of homes’ and 'Beulah provides the best of care in a professional yet friendly and happy environment’. People were encouraged to be involved in decisions relating to their care and were treated with the utmost dignity and respect.

Care was highly personalised to meet people's needs. Care plans provided detailed information and guidance for staff on people's care and support needs, likes and dislikes, and exactly how they wished to receive personal care.

Activities were organised according to people's preferences, interests and suggestions. Several activities involved people from the local community. People's communication needs were identified and planned for. People expressed confidence that they could raise any issues or concerns with any member of staff or the management team and that these would be addressed.

People could spend the rest of their lives at the home, if their needs could be met and this was their wish.

People felt safe and told us they enjoyed living at the service. One relative said, “What we wanted was a home from home environment, this has proven to be just that but safer”. Risks to people had been assessed and staff followed guidance to keep people safe. Staffing levels were enough to meet people's needs and to offer one to one time. Medicines were managed safely. The home was clean and staff had been trained in infection prevention and control. Lessons were learned if things went wrong.

People spoke positively about the staff who supported them and had confidence in their skills and

experience. Staff had regular supervisions and an annual appraisal. People were very enthusiastic about the food and were able to make suggestions for the menu. Snacks and drinks were readily available throughout the day. People had access to a range of healthcare professionals and support. Premises were suitable and comfortable and met people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Areas of concern identified at our previous inspection had been addressed. The provider had systems of quality assurance to measure and monitor the standard of the service and drive

improvement. People considered the home was well-organised. The registered manager provided a visible presence at the home and was well-regarded.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 19 October 2018). The provider completed

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.