Insta Casino

Insta Casino is operated by MT Securetrade Limited and has a license in Malta and in the UK. The Casino has a very clear layout, it is easy to navigate and you can find games from well known gaming providers. We had some problems with the deposit promotion and they have some tricky rules you need to pay attention to. So you should first read the bonus terms very carefully because you might get surprised after you’ve made your deposit.

Promotions

Support

Live chat, Email

The first impression is a clear and fresh site mainly because of white background and the choice of orange and black letters. That really makes the site clear and it feels straight away very comfortable to stay on this site.

At the right top of the site you can start opening your new account or log in to your existing account. This is the main part of the site, where it all begins. They don't have a big sign-up or open account button on the site so you need to click on the 'Register' button to open your account.

There is a slider with a button that says 'Register now' but we didn't notice it immediately so we had to search a bit to get started.

At the top of the site you have the menu bar with Promotions and the game categories. You can also choose to see all games or the top 10 games.

Scrolling down, you find a slider with the new games in the casino. This slider is followed by a section of popular games and jackpot games.

The bottom of the site gives more menu items and the logos of the gaming providers.

To open a new account you need to click on the 'Register' button at the top corner of the site or click on the 'Register' button on a slider. We clicked on the top right corner button and it opened a pop-up window where you need to fill in all your details. The form is a bit long because they want all your details including your address and you need to click some boxes to receive the newsletter and choose the currency.

Then you get a confirmation email where you have to click on a link to confirm your registration. When you’ve registered an account and you click ‘submit’ they don’t tell you that you are going to receive an email and that you’ll need to click on the confirmation link, and that is a bit unclear. Thanks to our experience, we knew that we needed to click on the confirmation link first because we were not logged in automatically.

We managed to confirm our account and were able to login. Once logged in, you see your username and balance at the top and a dropdown menu for your account. There is a very clear deposit button and next to the deposit button there is a support item which opens an email form.

The first item in the menu is the Bonus section. Clicking on this button opens a bonus pop-up screen with all information about your bonus, active bonuses and the history of the bonus.

We made a test deposit via Neteller which went very fast and smoothly so the cashier is working very nicely. The withdrawal option works the same as the deposit option with a pop-up window where you can choose your favorite payment method and proceed with the withdrawal.

At Insta Casino you can play games from well known gaming providers like Netent, Betsoft, Microgaming and Nyx interactive. You can play a game for fun just by clicking on the 'Play game' button when you hover over the game thumbnail. The game opens in a special game window where you also have the option to open a new account and start playing for real.

The games section has a nice filter system where you can filter the games by game provider and search for games in the search bar.

Next to the wide assortment of video slots Insta Casino also offers around 40 table games. They have different kinds of roulette and blackjack and other table games like Hold'em Poker, Punto Banco, Red Dog and Cyberstud Poker. You can also play their Evolution live games with also Roulette, Blackjack and Baccarat.

Their welcome package is a bit tricky. We landed on a page where it said that we would get 5 free spins on registration on the slot Jack and the Beanstalk. But we didn't get the free spins so we contacted live chat to ask where the free spins were. Then the live chat person told us that the free spins are not allowed for the country we are based in but we landed on a page where this promotion was offered. So we told him to modify their system so that it would not show this offer to people who are not entitled to it.

Apparently only players from the UK are entitled to get the free spins with registration.

The other problem was the first deposit bonus of 100% up to €100. We made a deposit with Neteller and didn't receive the bonus. We asked the live chat again and then he sent us this sentence:

Deposits made with Neteller or Skrill will not activate or wager any bonuses or RealSpins

We never saw this before and we are really surprised that you don't get a bonus when you deposit with Neteller or Skrill. So be aware of this when you make your deposit.

Then we tried to get our deposit back but that was not allowed because we needed to wager the deposit amount first before you can make any withdrawal. This is of course a very bad policy so just be aware of this as well.

Most Important Bonus Terms

- Minimum deposit for bonus is 20 euro- Deposits made with Neteller or Skrill will not activate or wager any bonuses or RealSpins.- Players from the following countries are not permitted to receive the first deposit bonus, the welcome RealSpins (free spins) and/or any deposit bonuses unless otherwise stated: Poland, Bulgaria, Greece, Hungary, Romania, Croatia, Ukraine, India, Pakistan, Indonesia, Russia, Czech Republic, Portugal, Slovakia, Latvia and Thailand.- Wagering requirements depend on the bonus percentage.- Players can request a withdrawal of their deposited amount prior to meeting the wagering conditions. However, the bonus amount and winnings will be forfeited.

The member of the support team we spoke to on the live chat was professional and friendly but not service oriented. He didn't manage to turn a disappointed customer into a happy customer and was too strict with the rules. We understand that he didn't make the rules but he could have made an exception with the free spins or the withdrawal and then the casino would have had a happy customer.

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