change is a good thing

published 5 days ago

after 10 yrs made the change from an innerspring mattress to a full foam product. For a heavier set man, was suprised at how quickly and well the ecosa mattress suited my needs. it has definitly assisted in sleep. After comparing a number of the new mattress brands available, the Ecosa’s setup, long warranty were attractive, but not as much as the waterproof/splashproof cover.

Product Good, Delivery Nightmare

published 1 week ago

After communication issues regarding the delivery of our mattress, we finally received it.With the actual product, the mattress is very good.It is effective in reducing the impact of movement, and the bed doesn't move as much when the other person also moves.It's good for the back, and I'm also impressed as the bed sheet doesn't shift as much with the bed user's movement. (If you're someone who makes the bed every morning like me, this is an important factor.)

However, I'm just very displeased with all the communication, or lack thereof, re...Read more

garding the delivery.
Your product is very good, and whilst your customer service might be OK, the aspect of the delivery drags your credibility down.
We all know that at this day and age, there's already a lot of other brands out there with almost the same product.
So with customer service, plus with other relevant processes such as delivery...as a brand/business, you really have to mindful of who you book, as they represent your business in a way even if they are just third-party.

Purchased in May 2020.

Customer Service

Value for Money

Sleeping PositionSide

Adjustment PeriodDays

Pre-existing Neck / Back Issues No

Caused Discomfort No

Perceived Firmness Medium

Firmness LayerMedium

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EcosaEcosa 1 week ago

Hi Sandy,

Thank you for your detailed and honest feedback. We do appreciate it. ...Read more

In regards to the delivery issue, we are glad that it has been finalised, however, we will not take this matter lightly and will get to the bottom of it ASAP.
Again, we are sorry for this experience but we are thankful for your feedback.
Thanks,
Ecosa

Find out how Ecosa Mattress Queen compares to other Mattresses

Absolute nightmare, avoid at all costs.

published 2 weeks ago

I consider that I did a lot of research about this product and I rang and spoke to a sales person and questioned their refund policy and was told that it was an easy 100 day refund if you are not satisfied with the product. The team member told me that Ecosa arranged pick-up of the mattress, and yes regional areas also. So I went ahead and ordered the Queen size for $1000.The mattress arrived in about nine days, and the product itself looked clean and well-made, so we set it up on the bed frame.From the first minute we lay on it we realised ...Read more

how HARD it is. Like VERY firm and the mattress we had before was firm but nothing like this. Our four year old got on the bed and said "this isn't comfy" and then got off. The mattress was like sleeping on the floor, it had very little give at all, but we tried for three nights and were very uncomfortable. I contacted Customer Service and was given advice that included removing the cover and letting it warm up which made no difference, and that the foam layers were already arranged in the medium arrangement so it was as soft as it could be. I was also told to allow four weeks for our bodies to adjust and that the foam would start to "give" after that time. I was also told that the mattress topper normally offered was out of stock and Ecosa would send one as soon as possible. Customer Service advised that I "walk all over the mattress each day to soften it", which also did nothing. No mattress topper arrived and so I purchased one for $140 from Spotlight and this made the mattress softer but weirdly sunken and still very uncomfortable.
After weeks of arguing with Ecosa, I had to arrange myself for the mattress to be collected and donated to St Vinnies. I have been promised a refund, and without being persistent I know that it wouldn't have progressed this far. Very bad experience and at times Ecosa were dishonest about the process and promised more than they delivered. Stay away from this company.

2 comments

EcosaEcosa 2 weeks ago

Hi Anna,

We are sorry to hear about your experience, however, we do appreciate your feedback. ...Read more

Should you still be finalising your mattress return, please contact eden@ecosa.com.au along with your order number and we will do our best to make sure it is completed as soon as possible.
Thanks,
Ecosa

Comfort and simplicity

published 2 weeks ago

After spending a week house-sitting at my son's house and sleeping on the Ecosa mattress in their spare bedroom, I was amazed at how much my lower back pain had improved. I ordered the mattress and bed frame for my home and love it. The simplicity of the bed frame assembly, and the "mattress in a box" delivery is fantastic.

Ive had this mattress for

published 2 weeks ago

Ive had this mattress for over a month, i used to wake up 3 times a night to go to the toilet. Now I'm only waking up once because I'm not tossing and turning from my back pain. Would definitely recommend this mattress

This is the first time

published 2 weeks ago

This is the first time I’ve ever had such a comfortable mattress. I love it. Managed to get it upstairs and unboxed and set up on my own. I was worried I might not be able to. It hasn’t been that long but so far I’m very happy with my choice.

Find out how Ecosa Mattress Queen compares to other Mattresses

Queen Mattress

published 2 weeks ago

Was originally purchased for my husband, but he found it too hard. So I swapped my mattress and am now using the Ecosa mattress. Although I also found it hard I did get used to it, although I found it was still a little hard and a little bit short in height. I have now received the queen mattress topper and find it is now the perfect height, and it is now very comfortable.

Awesome and comfy

published 2 weeks ago

Awesome and comfy. Don't let the negative reviews some of the negative reviews about it causing back pain steer you away. Its like putting on a new pair of shoes. For some it can hurt for a while. For me it hurt my back for 2 night but after that no more pain. It just takes a while for your body to adjust to a new bed since your body has been used to a bed you've been sleeping on every night for years. Only issue I have with it is the packaging was annoying to get off the mattress and getting the cover off and back on is annoying for me. Its li...Read more

ke doing a days workout just to get it off and back on because my bed base requires me to flip the mattress then take the cover off then wash and after that put it back and and flip it back over. Also having to move the base around so i can get the zipper all around the mattress. I just kept the default firmness which seems really good.

Best mattress ever

published 2 weeks ago

My wife and I suffer from bad backs and the ecosa mattress has been the answer to our restless nights. Sleep has improved and day to day pain has decreased significantly. Just love the results and for a very good price. Highly recommended.

Absolutely recommend

published 2 weeks ago

On the first night I was cursing myself for buying this mattress as it was so firm even on the default medium setting. 3 weeks on and I couldn’t have been more wrong. It does take a week or so to adjust to this, but I absolutely love this mattress now. I don’t have back pain when I lay down and coupled with the silk quilt, I am not nearly as hot and am sleeping much better.

No backache in the morning

published 3 weeks ago

Changed from spring mattress, which at 8 years old was really sagging. Also too heavy to lift ! Decided to go on a recommendation and gamble on an Ecosa. Bit strange for first 2 days, but now, after 5 days, we're both loving it! Sleeping SO well and no backaches in the morning!! So pleased we made the switch.

Find out how Ecosa Mattress Queen compares to other Mattresses

One of the best

published 3 weeks ago

I usually do no write reviews, but this time I will. I've tried 5 different Queen mattresses before this one: 2 times Koala, 2 times Noa and 1 Sleeping Duck. All of these are not nearly stable as the Ecosa. It is definitely quite hard, although I got the default medium hardness. It is amazing that you can reconfigure it to even harder levels. All my pain in the lower back disappeared, which I was struggling with during the test of the previous mattresses. However now I have a shoulder pain and I am considering the Ecosa topper. I can definitely...Read more

recommend it for people who like a bit harder mattress, it is very stable, I feel more relaxed in the morning and some of my pain is gone. I will tackle the shoulder problem with something softer on top and hope this will solve all my issues. The quality is amazing, the shipping was within a day. The cover is water resistant. And the customisation of the layers is a great feature. Amazing job, Ecosa team!

Terrible customer service, company is a bunch of liars!!!

published 3 weeks ago

Mattress is great if you like sleeping on the floor. If not, it is EXTREMELY hard and very uncomfortable. I woke up with progressive back, shoulder and hip pain I didn’t previously have that got worse the more I slept on this mattress. I’m only 20 years old and fairly lightweight. We used the medium setting. Don’t let the 100 days money back promise fool you, you must have the mattress for at least 14 days before you can request a refund, and even then you have to wait until they find a charity to accept the mattress before they give you the re...Read more

fund. Which means you have a good-for-nothing mattress taking up space for ages while you try to communicate with their TERRIBLE customer service “team”. Then they make the charity come and collect the mattress. This company is dodgy and I would highly recommend that you NEVER buy from them. Totally disappointed and wish I never gave them my money.

Best sleep I've had in years!

published 3 weeks ago

This was my first time sleeping on a memory foam mattress (having had traditional spring all my life) and I am converted! I had my old Sealy for 7 years and it was starting to lose support and recently I started getting lower back and shoulder pain and was waking up feel sore, tired and frustrated! I started researching for a replacement and after a LONG time of um-ing and ah-ing I finally decided to give Ecosa a try. NO REGRETS at all! A lot of the reviews online (on other websites) have said that the Ecosa is too firm but I really wonder if t...Read more

hose people gave it a proper go? I found the mattress firm on night 1, but by night 2 I was already completely used to it. I've now had it for a month and LOVE it! Very supportive, comfy, shoulder and back pain completely gone - oh and I also sprung for the bamboo sheets and pillow from Ecosa - my sleep situation is now IDEAL! Hopefully the mattress lasts a long time :) Thank you Ecosa!

Sheets are awful - low quality - does not last at all

published 3 weeks ago

-Horrible customer service.-Refuses to accept they have defective products.-Only 45 days for warranty.-Elastic for fitted sheets are very loose now even if our other brands have lasted for years and are still in perfect condition. The fitted sheet now looks like a horrible loose flat sheet.-Customer service blamed improper washing when they do not know that we have washed them accordingly and that is why our other sheets from other brands are still in excellent condition.-Customer service told me not to worry and just buy sheet clips!

Terrible customer service

published 4 weeks ago

Purchased a mattress and bed combo. Delivery driver left wooden pallet at our house, I contacted ecosa customer support they said driver shouldn’t have left the pallet and that they would arrange a rubbish collector. This never happened and I heard no more from ecosa and had to arrange and pay for removal myself. I requested a link to write a review and they never sent me one. And the bed is ok but the mattress is not comfortable. Buy a koala mattress, they are great.

Purchased in March 2020.

Customer Service

Value for Money

Adjustment PeriodWeeks

Pre-existing Neck / Back Issues No

Perceived Firmness Very Hard

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EcosaEcosa 4 weeks ago

Hi Sarah,

We are sorry to hear about this experience....Read more

If you have further concerns you would like resolve in regards to the pallet, please contact eden@ecosa.com.au and we will do our best to assist.
Thanks,
Ecosa

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