GUCCI Training Manager

Gucci - RegularNew York - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Client Services team based in Jersey City, New Jersey is an internal hub that collaborates cross-functionally with corporate departments and stores to ensure a 360-degree Omni-channel client experience. The Training Manager will be responsible for performing assessments to identify training needs within Client Services and will work with the Director of Client Services, Director of Training and training team to develop comprehensive solutions. This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.

Facilitate learning with training ambassadors through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching;

Create training decks for morning/closing briefings, utilizing other team members for execution;

Plan, direct, deliver, and evaluate professional growth activities for various levels of management training and leadership teams;

Oversee planning, prioritization and implementation of worldwide training and development initiatives, ensuring that the initiatives are consistent with the business strategy and needs of the organization;

Conduct analysis to identify needs and recommends appropriate solutions that distinguish between training, communication, and coaching and development opportunities;