I think trust has really suffered. In many ways, we’ve gotten enormous benefits from the digital world. In fact, you can stay connected to everybody, almost every place, by just picking up your device in the morning and never leaving your house.

“Where did we leave them in the dust? We basically out innovated everybody in terms of how you run your business better. Now the idea is how you create an unbelievable human experience so you inspire your people to take care of your customer and create a loyalty effect.”

SAP CEO Bill McDermott remains very optimistic about doing business in China. He says that SAP has a fundamental belief in China and continues to invest in China. “We’re not having challenges in China,” says McDermott. “We’re doubling down in China.”

“We’re massively going for the expansion into this multi-cloud world,” says Björn Goerke, SAP CTO & President of the SAP Cloud Platform. “We strongly believe that the world will remain hybrid for a number of years and we’re going in that same direction with the SAP Cloud Platform.”

SAP CEO Bill McDermott says that buying Qualtrics creates a “global growth juggernaut in the cloud, the number one business software growing in the cloud in the world.” McDermott says that he’s here to build a company for the generations, not just for a few days.

SAP Chief Strategy Officer Deepak Krishnamurthy said at the Web Summit, “Imagine if we can work together and make inclusion a fact.” Alexa Gorman, who is SVP, Head of SAP.iO Foundries Europe also announced the creation of a dedicated accelerator program for women and diverse-led enterprises in Berlin, Germany.

SAP CEO Bill McDermott, in a wide-ranging interview with Bloomberg talked about enterprises moving to the cloud, competing with Oracle’s new autonomous database, competing with Salesforce, and its huge business in China.

As technology is maturing so quickly with AI and all the other breakthroughs you need the CIO to be a leader in these companies. But the CIO conversation and the CXO conversation have got to be the same conversation.

Oracle co-founder Larry Ellison says that Amazon does not even use their own database to run their business. “Amazon runs their entire business on top of Oracle, on top of the Oracle Database,” Ellison said.