“The world’s best way to organise work”: a review of Appian World 2012

Appian – one of the leading independent BPM technology specialist providers – used its annual customer conference earlier this week to significant effect: highlighting recent growth, giving customers and prospects opportunities to learn from each other, and unveiling its next major product release. What it lacked in glitz it made up for in enthusiasm.

Appian is known for being very strong in US Federal Government, but we saw case studies from energy, financial services, insurance, media, property, agriculture, and transport. All of them highlighted Appian’s responsiveness and customer service, and their ability to get stuff done quickly.

Appian CEO Matt Calkins, on stage on Day 1 following Gartner’s Darryl Plummer in full-on preacher mode, said two things that I think are going to be important to remember over the coming months.

First: Appian’s goal is to “be the world’s best way to organise work“.

Second: the way it’s going to do that is through ongoing smart R&D focused on ease of use, and driving universal participation.

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