CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.

CRM software to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.

Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team.

Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.

Providing employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.

Measure, monitor, and track results.

ERP:

Enterprise resource planning (ERP) is business management software that allows an organization to use a system of integrated applications to manage the business. ERP software gives company an integrates real-time views of its core business such as product planning, development, manufacturing processes, sales and marketing.

Benefits :-

Improve operational efficiency, and make better decisions faster

Flexibility to support whatever direction your business may take.

It integrates dispersed organizational systems and enables flawless transactions and production

An integrated system that operates in real time (or next to real-time), without relying on periodic update

A common database, which supports all applications

AMC:

Having a Software Support and Maintenance Contract allows you to more effectively use your time. It is easy to waste an enormous amount of time without a software support since a small mistake can lead to a wrong parameter and a bad value can produce erroneous results.
With an Annual Software Support and Maintenance Contract you can protect your investment with updated software and unlimited support. This actually results in an overall cost savings.
AMC Remainder which provide a remainder to you about your AMC remainder, AMC service Remainder, Pending Services, Open AMC services, Open services by which you can get clear idea about your current day services, give to our customer. By which you can maintain a good relationship with our customer by keeping up the time.
Maintenance of IT infrastructure has become essential to various customers looking for better and better option to keep their system up running with minimum downtime.
Refux offers Annual Maintenance contract, comprehensive and non comprehensive for IT infrastructure includes hardware and software support.

Benefits :-

Graphical view of each service, which give an entire idea about an AMC services.

Tab function which will help to maintain multiple work like providing service, customer complaint, quotation preparation at a same time without any congestion.

Email support for designated contacts.

Completely avoids a paper work.

Email alert to customer.

Complete report.

REPORT MANAGEMENT :

We hold expertise in offering Report modules that are acknowledged for their reliable attributes. Be it financial data management or engineering data management, the module helps in keeping a track of every report. The software is reckoned for its scalability and dependability. We offer:

Benefits :-

List of Inquiry

Dispatch Summary

Sales Summary

Purchase Summary

Sales Costing

List of Quotation

Sales Activity

Sales Order Summary

Rejection Analysis

Sales Order Status

List of Work Order

Vendor Evolution

Purchase Order Status

STOCK MANAGEMENT:

The Stock Management allows for the management of inventory across multiple locations including each individual warehouses . It manages the complete process from the stock inventory and till its delivery point. simplest application, this module is used to make an oder for stock in and out and transfer stock to our customer. This module is designed for both bar code scanning and manual selection of products, and and keeps track of both movement of stock.

The Stock Module enables you to:-

Control over the inventories

Validate stock movement

Track stock location

Report on accurate stock level at all locations

Record asset at customer location

Use barcode scanning to track stock

Benefits :-

Automatically calculating the ordered quantity

Flexibly and individually could maintain

Visibility and access to the movement of stock of various warehouses

Lack of data expose

Reduce working capital and minimize the need for write-offs of obsolete

E-COMMERCE SOFTWARE:

Electronic commerce, commonly known as e-commerce, is a type of industry where the buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI),inventory management systems, and automated data collection systems. Modern electronic commerce typically uses the World Wide Web at least at one point in the transaction’s life-cycle, although it may encompass a wider range of technologies such as e-mail, mobile devices social media, and telephones as well.
Electronic commerce is generally considered to be the sales aspect of e-business. It also consists of the exchange of data to facilitate the financing and payment aspects of business transactions. This is an effective and efficient way of communicating within an organization and one of the most effective and useful ways of conducting business.

E-commerce Software includes:

Buying or Selling on various websites and/or online marketplaces.

The gathering and use of demographic data through Web contacts and social media.

E-mail and fax and their use as media for reaching prospective and established customers (for example, with newsletters).

Business-to-business buying and selling.

The security of business transactions.

PAYROLL:

Payroll is the sum of all financial records of salaries for an employee, wages, bonuses and deductions. In accounting, payroll refers to the amount paid to employees for services they provided during a certain period of time. Payroll plays a major role in a company for several reasons.
From an accounting perspective, payroll is crucial because payroll and payroll taxes considerably affect the net income of most companies and they are subject to laws and regulations. From an ethics in business viewpoint payroll is a critical department as employees are responsive to payroll errors and irregularities: good employee morale requires payroll to be paid timely and accurately. The primary mission of the payroll department is to ensure that all employees are paid accurately and timely with the correct withholdings and deductions, and to ensure the withholdings and deductions are remitted in a timely manner. This includes salary payments, tax withholdings, and deductions from a paycheck.
This could be entirely maintained by our software. There is no need to give separate time for calculating employee’s workflow, salary calculation, etc. Its all would be maintained and taken care by our software.