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Editorial Reviews

Inspired by true events, COMPLIANCE tells the chilling story of just how far one might go to obey a figure of authority. On a particularly busy day at a suburban Ohio fast food joint, high-strung manager Sandra (Ann Dowd) receives a phone call from a police officer saying that an employee, a pretty young blonde named Becky (Dreama Walker), has stolen money from a customer. Convinced she's only doing what's right, Sandra commences the investigation, following step-by-step instructions from the officer at the other end of the line, no matter how invasive they become.

Most Helpful Customer Reviews

Craig Zobel's powerful true story "Compliance" is one of those movies that almost dares you to look away. As a tense situation grows increasingly uncomfortable, the viewer becomes complicit as a voyeur and participant in a waking nightmare. Just as everyone on screen should know better and should display more sound judgement, you can't tear your eyes from the unbelievable and quite disturbing tale unfolding. It may be the most squirm inducing film of the year. Having caught "Compliance" at a tiny arthouse theater, I heard a lot of discussion outside in the lobby. A fair number of people simply didn't believe that the events depicted in the film could happen. But here's the thing, Zobel's script adheres very closely to the facts of an actual event! There isn't a lot of extraneous fictional material added in for dramatic affect, this sticks to the truth in a straightforward and matter-of-fact way. Based on a real life occurrence in 2004 at a Kentucky McDonalds, the movie's screenplay recreates (although in a fictional setting) what occurred in that store almost exactly according to the restaurant's security video, police reports, and court transcripts.

On an average day at your local Ohio Chickwich, the harried manager (Ann Dowd) receives an officious phone call from someone claiming to be a police officer. He identifies a young employee (Dreama Walker) as a thief saying that a woman customer has reported her taking money from her purse earlier in the day. Claiming he has already spoken to Dowd's District Manager, he asks for her cooperation in expediting the investigation while his team is detained. What follows, playing out in basically 90 minutes of real time, is a psychological manipulation that will have long reaching repercussions.Read more ›

'Compliance' is based on a bizarre, real-life crime that occurred at a McDonald's restaurant in a small town in Kentucky. The criminal who committed this crime also committed approximately 70 other similar crimes over a span of ten years; although the crime at the Kentucky McDonald's was the worst.

The odd thing about the crime is that it was committed with the perpetrator on the phone in the State of Florida. SUPER SPOILERS AHEAD. All the events in the film are basically what happened during the real life event; except instead of a McDonald's, the establishment in the film is a fried chicken restaurant.

The perp pretended to be a police officer and convinced the manager of the restaurant, that a young, teenage employee of hers had stolen money from a customer earlier in the day. He tells the manager, Sandra, that his colleagues are busy and she needs to take the employee in the back room, where she is instructed to strip search her.

Any normal person with the slightest bit of common sense would have realized that this was some kind of scam or a pervert getting his rocks off from the get go, but Sandra is one of those people who never thinks of questioning authority, and follows everyone of the perpetrator's directives. Becky, the young employee, who now finds herself virtually naked, is covered only by an apron. The caller manipulates Becky as well, claiming that her brother could face charges, as he is also the subject of a police investigation.

Things become even more cringeworthy (and I guarantee that you'll be squirming in your seat), when the perverted caller convinces Sandra to call her fiancé to the restaurant, in order to watch the hapless Becky.Read more ›

The fact that this incident actually took place is the main reason I am giving this film a somewhat positive review. I read the U.S.A. Today article on the truth behind this movie and the journalist stated that the crime was accurately depicted- except for the portrayal of the victim. The article said that the young girl involved in the story was, in real life, crying and protesting her treatment throughout the incident. If the film had portrayed her this way, I don't believe many people could have endured the entire thing. As it is, it is hard to watch.

If you are going to watch this film you should be prepared to be frustrated and angry with the people who willingly went along with this malicious prank - and in the process, became worse than the perpetrator himself. I've heard of people drinking lemon detergent or drying their kittens in the microwave but this is a documented incident of truly incredible human stupidity and there were others like it in several states.

The film is subtly photographed in a style that helps set the tone of the story. The director keeps the viewer in squeamish suspense wondering "How far will this go?" and "Where is the voice of reason?"(thank god an actual voice of reason does eventually arrive)....The truly hard questions come AFTER the film, when you will ask "How could my fellow human beings be so stupid and cold hearted?" or worse, "Is ANYONE capable of such willing moral blindness?"

This was a simple and provocative piece - well acted, directed, and produced. The main character is a bit under- responsive for her circumstances - which tends to make you mad at her too.In the end - the film, as well as the actual crime, reveals a depressing truth about people in our society.A tough pill to swallow.