Boost UNLTD Plus™ FAQs

BOOST MOBILE OFFERS

What offer am I currently on?

If you activated with Boost Mobile before 12 July 2016, you will be on Boost UNLTD®. This offer includes the $20 ULTRA™ and $40 UNLTD™ prepaid plans.

From 12 July 2016 a second offer will be available called Boost UNLTD Plus™. Any customers activating from 12th JulyFrom this date, all new customers/activations will automatically be on this new offer. Customers who were with Boost Mobile prior to 12 July 2016 have the option of remaining on their current offer (Boost UNLTD®) or changing to the new offer (Boost UNLTD Plus™).

What are the key benefits of the new Boost UNLTD Plus™ offer?

With the Boost UNLTD Plus™, you’ll enjoy more recharge options ($25, $40 and $50), more data to use anytime on the $40 recharge (5GB plus an extra 1GB every weekend) plus unlimited calls and text to standard Australia numbers and international numbers from Australia to 10 countries with $40 and $50 recharges.

What are the differences between the new offer (UNTLD Plus ™) and the old offer (Boost UNLTD®)?

Remember, if you change to the new offer you will not be able to change back so check the offer details fully before you change.

I’ve only just recharged on Boost UNLTD® – will I keep my inclusions if I change to Boost UNLTD Plus™?

When changing offer any existing inclusions and credit balances will be available to use until their expiry. I.e. if you recharge before July 12th, and then change to Boost UNLTD Plus™ from July 12th, you will be able to continue using your inclusions and credit balance until they expire or until your next recharge (whichever comes first). Any subsequent recharges will be on Boost UNLTD Plus™ with a 28 day expiry.

If I switch to Boost UNLTD Plus™, can I switch back to my old offer?

If you switch to Boost UNLTD Plus™ you will not be able to switch back to the old Boost UNLTD® offer.

I prefer my old offer Boost UNLTD®, can I stay on that?

Yes, you can stay on Boost UNLTD®, just do not change to the new offer and continue to recharge as normal.

NEW BOOST UNLTD Plus™ DETAILS

What are the rates of the new Boost UNLTD Plus™?

Check out our rates pages for full rates and inclusions of the new offer.

Why has the Weekend Data been reduced for Boost UNLTD Plus™?

You’ve told us you want more data to use anytime – so we’re doing just that with the new Boost UNLTD Plus™.

Why the 28 day expiry?

Our new offer Boost UNLTD Plus™ is designed for customers who are frequent smartphone users. They love to talk, share and stream. By reducing the plans to 28 days, we’ve provided customers with more inclusions than our old plans, like data to use anytime and unlimited calls and text to standard international numbers in 10 countries on $40+ recharges.

How much do international calls cost on Boost UNLTD Plus™?

Our new $40 UNLTD+™ and $50 UNLTD+™ recharges come with unlimited calls and text from Australia to standard international numbers to 10 countries: Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, UK and USA. To call these countries on $25 ULTRA+TM , you’ll need to add a Boost Bolt-On™.

The Boost Bolt-On gives you unlimited calls and text to standard international numbers to 10 countries (as above), and it also gives you $10 credit that can be used on international calls and text to countries not included in the selected 10. Click here to view international rates for calls and text to everywhere else.

To use your $10 Bolt-On, you must be within your credit expiry date of your $25, $40 or $50 Boost UNLTD Plus™ recharge.

How do I add a bit of extra data or credit when I run out?

Top up your recharge with a Boost $10 Bolt-On™ for 500MB of additional data, unlimited calls to standard Australian numbers, unlimited calls and text to standard international numbers to 10 countries plus $10 of credit that can be used on international calls and text, premium content and calls and text while roaming. Click here to view rates.

You can purchase the Boost Bolt-On™ the same way as you previously purchased an Add-On. Simply select the $10 Bolt-On recharge option when recharging.

To use your $10 Bolt-On, you must be within your credit expiry date of your $25, $40 or $50 Boost UNLTD Plus™ recharge.

Has anything changed with the Boost $10 Add-On?

The Boost Add-on will remain the same, and can continue to be purchased by those customers who remain on Boost UNLTD®. The new $10 Bolt-On™ is different to the $10 Add-on used with Boost UNLTD in two main ways:

Expiry is 7 days

It can only be used if you’re within your credit expiry date of your $25, $40 or $50 UNLTD PlusTM

Only customers on the new Boost UNLTD Plus™ offer will be able to purchase the new Boost Bolt-On.

What happens if I buy a $20 Boost Prepaid SIM and activate it from July 12?

New customers who activate a $20 Boost Prepaid SIM from July 12 2016 will activate on Boost UNLTD Plus™ and will receive the inclusions offered in our new $25 ULTRA+™ recharge, including:

1.5GB plus an extra 1GB to use each weekend

100min standard voice minutes

All to use in Australia within 28 days or next recharge

To continue to receive these inclusions, subsequent recharges will be need to be $25.

RECHARGING

What happens if I am a Boost UNLTD Plus™ customer and accidentally recharge with a $20 voucher?

The minimum recharge on the new Boost UNLTD Plus™ offer is $25. If you buy and recharge with a $20 voucher on the new Boost UNLTD Plus offer, you will receive $20 credit and all usage will be charged at standard rates, limiting your talk, text & data. To get the most out of your Boost UNLTD Plus™ offer, you should only recharge $25, $40 or $50.

What happens if I am an existing Boost UNLTD® customer and accidently recharge with a $25 or $50 voucher?

If you are on the old Boost UNLTD® offer and buy and recharge with a $25 or $50 voucher, you will receive the equivalent amount in credit and all usage will be charged at standard rates, limiting your talk, text & data. To get the most out of your Boost UNLTD® offer, you should only recharge $20 or $40.

I’m signed up to Auto Recharge on the old Boost UNLTD® offer, can I continue my Auto Recharge on the new offer and if so how do I go about this?

If your Auto Recharge is set to $40, you do not need to do anything when you change to the new offer, as Boost UNLTD Plus™ has a $40 recharge. Auto Recharge will continue to occur on the day you previously set – and it will continue to adjust to match the days of the month irrespective of the 28 day expiry of this offer. All scheduled recharges that occur after you have changed to Boost UNLTD Plus will get you the new inclusions of the $40 UNLTD+™ recharge.

If you have it set to $20, you will need to change the Auto Recharge amount (after you change to the new offer) to one of our official recharge denominations ($25, $40 or $50) to get the benefits of Boost UNLTD Plus. To update your Auto Recharge, please use one of the following self-care options: