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Trust

Trusted experts. Trusted platform. Trusted company.

Powering your customer service with Directly means trusting your expert network, trusting our platform to safeguard the privacy and security of your users, and trusting our team to stay several steps ahead of where the industry is going.

Antony BrydonCEO Directly

Our roots in trust and privacy run deep

Since 2002, our founding team has designed enterprise systems that safeguard sensitive data, including a patented “System and method for enforcing privacy in social networks” (U.S. Patent 8,554,794), which helps companies safeguard the personal information in CRM systems, ERP systems, and business networks.

As founders, we care about privacy for two reasons:

One, we’re consumers first. We have home and cell phone numbers, credit cards and bank accounts, passwords and web browsing history. We want the services we trust in our day-to-day lives to protect us, and we want to protect the people and companies that trust us.

Two, as founders, we recognize that privacy and security are a competitive advantage that can accelerate a global shift to support automation, and establish Directly as the leading brand and vendor in the next economy.

Together, this orientation drives a team and a platform that seek to lead the market in privacy, security, and compliance. Our team is experienced, and our certifications include SOC2, Type II, and Privacy Shield. But more important than pedigrees and certifications, this orientation drives a culture that designs privacy and security into every facet of our business.

Quality

Our early investors include senior executives from Airbnb and Uber, and we’ve leveraged the core principles of these platforms to deliver you expert-in-the-loop AI.