A1. SPAM is the commonly used name for unsolicited commercial
e-mail. SPAM
traffic has increased drastically in recent months. It is so serious that
new Internet e-mail standards are being designed to control future SPAM, and
government agencies are writing new laws to prosecute SPAM e-mail abusers.
SkyPoint uses various tools and methods to block SPAM, including blocking
access to SkyPoint mail servers from known spam abusers, and the use of
SPAM filtering software.

Q2.
How does SPAM get sent to my SPAM folder instead of my e-mail Inbox?

A2. SkyPoint uses the SpamAssassin SPAM filtering program to filter
incoming SkyPoint e-mail and place it into the recipient's SPAM folder. Some
SkyPoint e-mail SPAM folders receive more than 30 megabytes per month of e-mail
that has been intercepted as SPAM from incoming e-mail. Recently, some SPAM
folders have been receiving over 20 megabytes of SPAM in a single day! In order
to keep SPAM folder disk usage reasonable, SkyPoint currently limits SPAM folder
contents to a maximum of 30 days or 20 megabytes, whichever is less.

Q3.
What is SpamAssassin and how does it work?

A3. SpamAssassin is an e-mail SPAM filtering program that is used by
SkyPoint to process incoming e-mail and move SPAM e-mail messages to your SPAM
folder.

A4. Some SPAM e-mail is not detected as SPAM, usually because certain
keywords are intentionally spelled incorrectly to slip through the SPAM filters,
and sometimes because the "text" that you see in the e-mail is actually part
of a picture image that is "sliced up" and inserted into an otherwise "normal"
appearing e-mail. SPAM filters are not yet powerful enough to reassemple these
picture slices and analyze and understand these picture images.

Q5.
Why isn't my SPAM folder easier to access?

A5. Warning: Some SPAM may be unsuitable for children and may be explicitly
sexual in content. Other SPAM may be troublesome in other ways, and the sheer
quantity of SPAM is in itself quite annoying.

If your SPAM folder was easy to access, children could be exposed to
material unsuitable to them. SkyPoint has chosen to make SPAM folder access require
a degree of technical ability beyond that of most children. In addition, the
following instructions require that you enter your SkyPoint password to
access your SPAM folder. If children have access to your computer, we recommend
that you do NOT save your password in the terminal program that you use to
access your SPAM folder.

Q6.
How do I access my SkyPoint e-mail SPAM folder?

A6. Your SPAM folder may be accessed as follows:

To access your SPAM folder, you need to Telnet or SSH into our text-based
menu system. You may use the TELNET.EXE terminal program that comes installed
with Windows, or you may download an easier to use terminal program. We
recommend PuTTY, which also supports the preferred secure shell (SSH) access
protocol.
SSH is much more secure than the older Telnet access protocol, although
Telnet may still be used when SSH is not available. You may also use Telnet or
SSH programs available for Macintosh or other computers.

Instructions are provided below
for downloading, installing, and using the
free
PuTTY
Telnet and SSH terminal program for Windows
to connect to the SkyPoint menu and shell server.

Instructions are also provided
for connecting to the SkyPoint menu and
shell server using the less secure
TELNET.EXE
program that comes installed with Windows.

In addition, there are instructions
for using the
TELNET
terminal program that
comes installed in Mac OSX, instructions for downloading the free
NiftyTelnet SSH
secure terminal program for Mac OSX
, and instructions
for downloading free
NiftyTelnet
terminal programs for earlier
Macintosh computers and operating systems.

While connected to the SkyPoint menu and shell server with a terminal
program, you will be using a text-only window. Some terminal programs may also
provide limited mouse support, but most commands must be typed at the keyboard. In
the instructions provided below, when you are instructed to type something,
please do not type the surrounding quotes.

When the SkyPoint server displays "login:", please type your SkyPoint
username (only the part before the '@' sign), followed by the "Enter" key.

When requested for "Password:", enter your SkyPoint password, followed by
the "Enter" key.

When asked "Terminal type? [xxxx]", if "xxxx" does not say "vt100", then
be sure to type "vt100" (without the quotes). Press "Enter". If a terminal
type other than "vt100" is used, the menus and e-mail program will probably not
work correctly.

Q7.
How do I access my SPAM folder if I have a SkyPoint shell
account?

A7. If you have a SkyPoint shell account, the SkyPoint menu and
shell
server will provide you with a command prompt. Type "pine" and press "Enter".
Proceed to "PINE MAIN MENU" below.

Q8.
How do I access my SPAM folder if I have a SkyPoint "Personal
Link" or
"Personal Link Lite" account?

A8. If you have a SkyPoint "Personal Link" or "Personal Link Lite"
account,
the SkyPoint menu and shell server will provide you with a "Main User Menu".
Proceed to "MAIN USER MENU" below.

Q9.
How do I access my SPAM folder if I have a SkyPoint "E-mail
Only"
account?

A9. If you have a SkyPoint "E-mail Only" account, the SkyPoint menu
and
shell server will provide you with an "Electronic Mail Menu". Proceed to
"ELECTRONIC MAIL MENU" below.

Q10.
How do I use the TELNET.EXE terminal program that is
built into
Windows?

A10. You may run the TELNET.EXE terminal program that comes with
Windows by
pressing the lower-left "Start" button, selecting the "Run..." menu item,
and typing "telnet skypoint.com" (without the quotes).

Q11.
How do I download, install, and use the PuTTY terminal
program?

A11. You may download a free copy of the PuTTY terminal program at
this web
page:

PuTTY does not need to be installed. Just save it somewhere on your hard
disk and double-click it to run it. I recommend saving it to "C:\Program
Files\" and creating a shortcut to it on your Windows Desktop. You can create a
Windows program shortcut by right-dragging PuTTY.exe onto the Windows Desktop
(place the mouse pointer over the PuTTY icon, press and hold the RIGHT mouse button,
move the mouse pointer until it is over a blank spot on the desktop, and then
release the mouse button).

When you run PuTTY the first time, just type "skypoint.com" into the "Host
Name" text box, select the "SSH" protocol (click the "SSH" radio button),
type "Skypoint" into the "Saved Sessions" textbox, and click the "Save" button.

When you run PuTTY at later times, just double-click "Skypoint" in the
"Saved Sessions" list box, and PuTTY will connect to the Skypoint menu and shell
server. The first time you connect to a server using SSH, you must click
the "Yes" button.

Q12.
I have a Macintosh computer running the OSX operating system. How do I
use the TELNET terminal program that is built into Mac OSX?

A12. You may run the TELNET terminal program that comes with
Mac OSX by openning the "Applications" menu, selecting the "Utilities" sub-menu,
and running the "Terminal" application. From the Terminal window, type
"telnet skypoint.com" (without the quotes).

For additional security, you may
download and install the free NiftyTelnet SSH terminal program from here:

Q13.
I have an older Macintosh computer that does not use the OSX operating
system. Where can I get a free Telnet terminal program?

A13. NiftyTelnet is a freeware Macintosh terminal program that supports Macintosh
operating systems back to OS 7.1 (or earlier). You may download and install
NiftyTelnet 68K, NiftyTelnet PowerPC, or NiftyTelnet FAT [68K/PPC] from here:

The first time you access PINE, you may need to press "Enter" to get to the next screen.

Read the instructions and menu options at the bottom of the PINE text
window to guide you. Press 'L' to see a list of e-mail folders. Most
SkyPoint accounts have a SPAM folder. If your account does NOT show a SPAM
folder in the folder list, then all of your incoming e-mail is sent to
your Inbox. If you see a SPAM folder, you may use your keyboard arrow keys to
move to it, then press "Enter" to open the SPAM folder. This should give you a
list of spam e-mails that have NOT been sent to your INBOX. If you choose to keep
a SPAM message you may press S (save) to save it, and select INBOX for the
destination. Anything left in your inbox folder will download to your normal e-mail
client (such as Outlook Express) the next time you receive your e-mail.