Minding the StoreMUST have a
process owner3-5 KPIs for every major processFrequent measurementVisual display of the resultsRelentless pursuit of problems and/or “raising the bar” (continuous improvement) 14

What is A3?• The core
of Toyota’s renowned management system.• A structured method for applying the PDSA (plan-do-study-adjust) approach to problem- solving.• International designation for 11 x 17” paper. 18

The A3 Report is a
Communication, Consensus-Building and Learning Tool The A3 report is a story board that reflects the problem‐ solving process. It is created as you progress through PDSA, not after. George Koenigsaecker, Leading the Lean Enterprise Transformation. 20