Contact Us

Our aim is to make it as easy as possible to access our services, help and information when it is convenient for you. The Customer Service Centre (CSC) - 01506 280000 - is open from 8am until 10pm seven days a week, giving you easy access to highly trained advisers.

For General Enquiries:

The council's Customer Service Centre (CSC) telephone lines are open from Monday - Friday 8am - 10pm for general calls thereafter a number of staff are on-site to deal with emergency calls. The CSC telephone lines are also open 24 hours a day for emergency calls relating to noise, homelessness, repairs to council houses, roads, street lighting and environmental health.

If you wish to make a payment and have your reference number, you can call our automated payment line on 01506 282407 or online.

Customers with special requirements

Information is available in Braille, tape, large print and community languages. For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Browsealoud text speak software on our website.

Public, Bank and local holidays

West Lothian Council takes seven days public holidays:

Christmas Day

Boxing Day

1st of January

2nd of January

Good Friday

Easter Monday

May day holiday (the first Monday in May)

However, the Customer Service Centre is open to deal with emergency calls over these days. A number of staff are available to take your emergency calls relating to noise, homelessness, emergency repairs to council houses, roads and street lighting emergencies and environmental health.

For customers who have Telecare equipment connected to our West Lothian Careline Service please remember to press your AWAY button, this will prevent Careline from disturbing you, your friends and family, or even the Police, in the event that we receive a no movement call from your lifeline unit.

Companies in West Lothian may choose to follow Scottish, English, Edinburgh or Glasgow holiday dates as well as local holidays such as John Newlands Day in Bathgate and Linlithgow Marches Day in Linlithgow. These holidays are not determined by West Lothian Council.

Visiting the Civic Centre

Feedback

West Lothian Council trust that you found everything that you needed on this visit. We value your feedback on what you found during your contact with us and how you would like to see the website develop in the future. We will give careful consideration to all comments and feedback we receive. Please take time to email us your comments now

You Said, We Did 2017/2018

You Said "I don't like the new payment system."

We Did " We had to introduce a new secure system for taking payments to comply with the Payment Card Industry (PCI) legislation, this means that the advisers are no longer able to take debit/credit card details over the phone."

You Said " Why do I always have to wait so long before my call is answered?"

We Did "We continue to work closely with IT to develop our telephony system which has already enabled us to significantly reduce our waiting time with further development and improvements in progress"

You Said "I would like to see the CSC complete more enquiries at the first point of contact."

We Did "Frequent meetings between the CSC and our partners is ongoing which allows scripting and information on the databases to be updated, which allows more enquiries to be dealt with at first point of contact"