Professional Tech Search: Demand Excellence

As a professional tech but also a consumer, I rely on the skill and temperament of professionals, particularly those who are responsible for my health and mobility. As such, I know there is much implicit trust involved as we tepidly and with white-knuckles hand over our possessions. Exacerbating this scenario is a lack of time to research your new service provider. Tekswift abides by the tenets below, but ensure whomever you choose does the same.

So let's dive in and explore what separates the Professional from Faux'fessional.

Specialty

The first step to finding someone who provides services effectively and efficiently is by identifying where they excel. Hygienists and dentists work side-by-side, but employing a DMD for routine cleaning is overkill. Conversely hygienists may be a bit less comfortable performing bridge work. Make sure your candidates are suited for the task. A stand-up pro will let you know if their skills are within scope of the problem.

Experience

This facet is indispensable. The confidence to navigate a solution in the roughest waters is a quality of a professional with savvy, patience and creativity. This of course is no slight against those who are taking their first steps in the craft. There are obvious benefits where varying experience is a comfortable variable.

Rates

Following the 'holy triangle' rule, as a consumer you have three options: Good, Fast, Cheap... Pick two.

Good, Fast, Cheap: Pick Two

Budgets are important and equally-so is their footing in reality. We all want champagne service on a beer budget, myself included. It is imperative to know this ideology comes at the cost of time. Don't have time to spend? -Be prepared to part with quality or cash in exchange for expediency.

So where it applies to your technician, you'll want to ask: How much? How soon?

References

Did you notice something missing in the last line of questions? It wasn't accidental. Of course you can ask anyone how good they are at a given task. Sometimes you'll get an honest answer, but moreover the reply will reflect more perception and less reality. Ask your tech for references. And don't stop there. If appropriate, contact their references. It pays dividends in time and frustration saved.

Progress Tracking

Ask your tech if they offer a means to track your repair. While a bonafide ticketing system is optimal, a tech who at the least will keep in touch via telephone is a sign of accountability and honesty.

Sensitive Data Handling

Too often this is a consideration that occurs after you've handed over your item(s), or not at all. Ask your candidate up-front how they handle your personal data. Bear in-mind that top-tier technicians should handle the preservation and destruction (when requested) of your data in accordance with local and federal law.

Formatting is a Last Resort

Without getting buried in the details, your tech should never offer this option without first making an incisive diagnosis of your troubles. If formatting your machine is suggested, you should demand sound reasoning as to why. If you're not satisfied with the explanation in lay terms, get a second opinion.

Guarantees

The single most important aspect of your exchange is the backing of your repair. Simply ask if your candidate offers any guarantee. This question will help eliminate a sizable number of repair firms. For the remaining options, carefully weigh the details of their guarantee.

For more information or to schedule a consultation, call us at 304-241-1396 or send an email to support.

Tekswift is the best IT company I have interacted with by far. For starters, they diagnosed my old laptop and when it turned out it couldn't be saved, helped me to select a brand new machine and transferred all of my data for a great price that saved me a ton. As I am a first time business owner (I own a marketing consultancy), I began using Tekswift for other needs, such as web hosting and troubleshooting with my website. I cannot tell you how valuable their help has been- Rob is super responsive and provides great customer service. Not only is he able to break down complex issues for me to easily understand, he also provides services at an affordable cost with great turnaround times,I recommend Tekswift to anyone looking for a partner in navigating the vast IT desert, with the help of very experienced and easy to work with techs.

Audrie L. Summers

12:57 03 Apr 17

Tekswift implemented the set up of our computer, scanner, printer, and router to give us the ability to run our business from home when necessary. They also designed and built a new professional website for our business. Tekswift is very responsive, effective, and professional to their customers. I highly recommend Tekswift and look forward to continuing our business relationship.

David DeCosta

02:19 26 Mar 17

I had a great experience working with Tekswift Inc. I have had two different computers built by him now and both have been amazing. I play a lot of demanding video games and the computers have handled them perfect. Very good customer service, highly recommended.

MATT LIVENGOOD

16:26 04 Apr 17

The response from TekSwift to my service request was quite prompt. When they arrived at my business, they diagnosed and corrected my issues quickly. Techs are knowledgeable and courteous and I would definitely use them again.

Kevin Summers

14:05 01 Apr 17

As a business owner, Tekswift is the only company I trust with the handling of my computer issues. Their quick response keeps both of my businesses running fluidly. I recommend Tekswift for any business with tech issues or in need of website solutions.

Rebecca Howell

21:46 14 Apr 17

I have had the pleasure of working with the company for over 3 years. The service is prompt, professional, and courteous. Rob always solves my company's problems easily, and explains it in a way that is not over my head, or makes me feel like I don't know anything. If I could rate 10 stars, I would. HIGHLY recommend!