If you received an error message, include a detailed description of it and the exact text, if possible. Also, let us know when exactly you received the message. Screenshots help describe the small details that words cannot.

Troubleshooting

Unplug your Clickfree from USB, power off your Clickfree, and reboot your computer. Power on and plug your Clickfree into a different USB port, preferably a USB port located at the back of your computer. If you have an extra USB cable, try connecting your Clickfree using a different USB cable as well.

Temporarily disable any antivirus software and security software that you may have running in the background.

Ensure you have administrator rights to the computer.

Try using your Clickfree on another computer to see if the same problem occurs.

how to restore to a new PC

I am confused over what is needed to back up the contents of my C2 onto a new computer.

Since the C2 does not retain a copy of the software and OS (like a C6 does), what happens if my computer is demolished (eg: falls or is destroyed), and I all I have is my C2 data in the clickfree..what do I do? I am confused over several answers I have been getting

If I can't find another PC with the Vista OS and the programs I had installed, will the C2 restore its contents onto a PC with Windows Vista.. or higher version? please advise . Also, what happens if the software (eg: Word, excel, palm, etc) is not installed on this new computer??? What does the clickfree C2 do with the data?? does it lose the data, or is it kept on the C2 "in limbo"??

Would the C6 eliminate all this worry?, and do I need it? What, then, is the use of the C2, afterall, if everyone needs to restore a new PC??

Also, what happens if the software (eg: Word, excel, palm, etc) is not installed on this new computer??? What does the clickfree C2 do with the data?? does it lose the data, or is it kept on the C2 "in limbo"??

Even if the software is not yet installed on the new computer, you can still restore the files from the C2. The files will exist on the computer, but you won't be able to operate (open, modify...etc.) them without the required software.

For example, you can copy an Excel file to the computer even if you don't have Excel installed on the computer. But you won't be able to open the Excel file to see what's inside and modify its content.

What, then, is the use of the C2, afterall, if everyone needs to restore a new PC??

In terms of restoring to a new computer, the C6 will function like the C2. I've already explained how it works in the other post you created. I am going to give you an example now:

Assuming you backed up your Windows Vista computer, the C6 will have everything (Windows Vista, programs/software, data files). If you then buy a new computer running Windows 8, you'll have to install all the programs/software that you need on the Windows 8 PC first. Once that's done, you can restore all the data files to the Windows 8 PC.

If you perform a re-image to the Windows 8 PC, the C6 will wipe out the Windows 8 OS, and put Windows Vista on the machine, along with all your old programs/software and data files. This method is not recommended since there may be compatibility issue with the new hardware.

If you are still confused, let me know. We can give you a call and explain to you how C2 and C6 work for your situation.

Post edited by John_CF on October 2013

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Answers

It appears that the C2 will unload its contents onto a new PC I buy today, with Windows 8 installed, with little problem. All files will also be unloaded onto the PC, but won't open until I load the SW that makes them work (like Excel, Palm, real Estate , etc). I suppose that only means I need to keep the CD roms of these programs and reload, right?

But is the Windows 8 able to handle the restore, even though the C2 backed up from Vista? I think you said it does...