Outages

Due to a recent Volusion change, some accounts with “Automatically update the password upon expiration” enabled are experiencing issues with access to the Volusion store from Autoresponder Max. You may receive a notification regarding this issue. We will be fixing issue per account and will contact you if anything is needed. Please do not hesitate to contact support at support@autorespondermax.com if you have any questions. UPDATE (1/15/2015 2:46 PM EST): The issue for some Volusion…

Due to recent issues discovered with SSLv3, some eCommerce Platforms have started to immediately drop support for SSLv3. You may see a message regarding your store’s SSL setting. We are working to resolve this issue and all email campaigns will be turned back on once resolved. If you have questions or concerns about this procedure, please contact support at support@autorespondermax.com. We’ll be happy to help. UPDATE (10:17 AM EDT): The issue has been resolved, please…

Investigating issues with Volusion stores and expired passwords being handled incorrectly. We are aware of the urgency of this issue and are working to resolve as quickly as possible. UPDATE (4:09 PM EDT): Volusion has confirmed the bug is and working to resolve the issue. UPDATE (7/30 4:31 PM EDT): All Volusion automatic update to expired passwords have been disabled temporarily until complete resolution. This may require you update the expired password manually in the…

We have identified a temporary issue with Volusion stores. The problem is reporting as “Unknown Volusion Version.” We are working closely with Volusion, who has stated that this is a temporary issue, to solve this problem. Please contact support@autorespondermax.com if you are having issues. Update: We have identified that this issue is only affecting Volusion V13 stores. We have fixed the error and are in the process of deploying it. Update 2: This issue has…

We’ve been investigating a recent change from Shopify with the Checkout data that we receive. We are working hard with Shopify to make changes to fix the issue. We will update this post when we have a resolution. UPDATE: Shopify has confirmed the problem and is working to resolve it. UPDATE: Shopify has resolved the issue.