Shawn ATL

Posted 12 February 2008 - 08:04 AM

I just received my MM pump and have been sorting through the information, training, etc. I was wondering how MM users are transferring their information from the pump to CareLink?

I have been through Medtronic's website and have searched, but cannot locate how or where to purchase the BD USB link cable or the MiniMed ComLink (MMT-7304). Both are mentioned throughout the website and instructional info as if you can get these anywhere. The only info I could find was this on the Medtronic site, [URL="http://www.minimed.com/bd.html" target="new"]which mentioned purchasing through the store[/URL]. However, after going to the store, no products relating to this are listed. Am I missing something?

It would be nice if Medtronic would let us all know how the OneTouch Paradigm meter will connect to a computer... whenever it is ultimately released. I am sure it will require another cable -- purchased separately, of course.

kriss

Posted 12 February 2008 - 11:35 AM

kriss

Junior Member

New Members

6 posts

Hi,

My son's cable for uploading pump information to Carelink just broke last night. I called Sanvita customer care at 1-800-681-7390 and they are sending me a new one. I have called this company before when we were having problems with the BD logic meter and they are always very friendly and helpful. Good luck!

Tony

Posted 12 February 2008 - 11:51 AM

I have seen the cable at the store in the past. My guess is since the meter has been discontinued so aren't the cables. I don't see the cable at the SanVita site either, who makes this meter now.

What I have noticed with minimed is that they release new products in March so I would expect to see the meter then. Not only that, the marriage the two companies have ends in March and can't release a new meter until marriage ends.

Welcome to the forums by the way!

Tony
Administrator of Diabetesforums.com

"Weeding my way through Diabetes, and taking all of you along for the ride." - archimeech

stlduckhunter

Posted 12 February 2008 - 05:12 PM

palefacegirl03

Posted 12 February 2008 - 09:24 PM

palefacegirl03

Senior Member

Seniors

1,061 posts

They do not have the link for the cable on the Minimed site anymore.
You can call Sanvita at 1-800-681-7390, they are the company that took over making strips for the bd meters, they should send you a meter cable out for free. I got one from them when I got my pump.

Jan if they dont send you one let me know, I think I have two and I will give you one next time I see you.

Type 1 20 years

pumping with purple MM 722, since 9/21/07 Finally named my pump, she is PIF, that stands for purple insulin feeder

palefacegirl03

Posted 12 February 2008 - 09:38 PM

palefacegirl03

Senior Member

Seniors

1,061 posts

Ok, I just spoke with Nova consumer care, the Sanvita people .
They are sending me another cable and a Novamax meter.
The rep claims that it will link with the pump just like the bd link meter. I am not sure about that or not, but told her to send it on.

So call and get your cable free.

Type 1 20 years

pumping with purple MM 722, since 9/21/07 Finally named my pump, she is PIF, that stands for purple insulin feeder

Lilly164

Posted 13 February 2008 - 08:12 AM

Lilly164

Member

Members

113 posts

If you have difficulty using the cable, call for instructions. My pump came with the cable and meter (Nov., 2007) and MM's help line walked me through the instructions. For instance, you will need Java and to go through Internet Explorer.

Posted 13 February 2008 - 01:21 PM

condensr

Posted 15 February 2008 - 01:43 AM

condensr

Senior Member

Seniors

516 posts

I don't know what you all are saying to sweet talk the sanvita folks, but the two times I have called them about a cable (and I was really nice, just said I needed a cable to download my BD meter) and both times they have said they no longer give them away and I had to call minimed to buy one. The first time I never even mentioned minimed or pump or Link, and they still said to call Minimed. The second time I did mention Link meter. I've given up on it.. figured I'd just wait until the new meter comes out, but the sensor isn't nearly as useful if you can't download the data.

palefacegirl03

Posted 15 February 2008 - 09:44 AM

palefacegirl03

Senior Member

Seniors

1,061 posts

I don't know what you all are saying to sweet talk the sanvita folks, but the two times I have called them about a cable (and I was really nice, just said I needed a cable to download my BD meter) and both times they have said they no longer give them away and I had to call minimed to buy one. The first time I never even mentioned minimed or pump or Link, and they still said to call Minimed. The second time I did mention Link meter. I've given up on it.. figured I'd just wait until the new meter comes out, but the sensor isn't nearly as useful if you can't download the data.

<shrug>

I'll let you know if I get that one from the other day. I have two , so if I get that one it will make 3 and I can send that one to you. I just tell them that the one I have just broke and I need them to replace it, since Minimed said I had to call them.

No problem yet.

Type 1 20 years

pumping with purple MM 722, since 9/21/07 Finally named my pump, she is PIF, that stands for purple insulin feeder

Posted 15 February 2008 - 09:58 AM

Condensr - When I called Sanvita, the guy did put me on hold to find out what he was supposed to tell me. I started the call out sounding confident that I was talking to the correct person & had been told to call them -- they had helped a friend of mine. He came back and immediately said they would send me one.

Jan B

Posted 18 February 2008 - 09:28 PM

Jan B

Senior Member

Seniors

5,853 posts

I got my USB port cable today too; and downloaded & updated Java & everything went great . . . all my info uploaded, and now the reports are not generating!!!! It pretends to generate for a while, then I get "error on page". I'm crossing my fingers that this problem will be corrected and I can see my reports soon. What a let down, but I still have hope.

dkev

Posted 18 February 2008 - 11:09 PM

dkev

Junior Member

Members

58 posts

Check with your Endo and see if they have one. Thats where I got mine. They shouldn't charge you for it. Well let me rephrase that. I have 2. One for my BD meter that allows me to upload the pump. Then I have another usb cable my endo gave to allow me to upload my One Touch to the carlink site. Me Endo has my user name and password for carlink so he can veiw my data when ever necessary.

Shawn ATL

Posted 22 February 2008 - 05:26 PM

Shawn ATL

Junior Member

New Members

7 posts

Thanks for everyone's input on this! As a follow up to my original thread, I followed up with my pump rep and he said that he would get a USB cable to me. He only asked that I pass along my cable to my doctor's office once the new meter/cable arrives.

If Sanvita’s company gives any issues in the interim, then I would leverage your pump rep. Also, he commented on the status of the OneTouch Link meter, which replaces the BD. Here's what he noted:

You will be dropped shipped the new One Touch Ultra Link meter with a cable. The estimated time is by the end of March. Each meter will come with a usb cable that you will be able to download your data.