Date: 2016-08-06

A firefighter fell through an elevator shaft in the home and declared mayday. Because of the loud, stormy conditions on scene and the transmission which was described as 'faint,' dispatcher Jessica Graybill was the only one to hear the mayday and immediately went into action.

Listen to what happened: click image above to hear the raw audio from dispatchers and firefighters on the scene of a home fire in the 3900 block of Bosworth Drive Southwest July 12, 2016.