How long will it take?

How do I get my iPhone fixed?

Apple offers many ways to get support and service for your iPhone. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you repair broken screens, replace batteries, and fix other issues.

Apple Limited Warranty coverage

The Apple Limited Warranty covers your product and Apple-branded accessories against manufacturing defects for one year from the date you bought them. Our warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Can I buy additional coverage for my iPhone?

AppleCare+ gives you expert telephone support and additional hardware service options for up to two years from the day you bought your iPhone. It also includes Express Replacement Service and up to two incidents of accidental damage coverage. Each incident has an excess fee. If you didn't buy AppleCare+ with your iPhone, you can buy it within 60 days of your purchase.

You may also have consumer law rights. Our warranty and AppleCare+ benefits are in addition to your rights under consumer law.

Out-of-warranty service

Your iPhone has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your product for an out-of-warranty fee. Your replacement iPhone will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn't cover wear from normal use. We might need to test your product to find the cause of your battery issue.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it at no additional cost. If your iPhone battery service isn't covered, we can replace your battery for a fee.

You get an additional benefit if you have AppleCare+. If you’re covered by AppleCare+ and your iPhone battery can hold only 80 percent or less of its original capacity, we'll service your product at no charge.

Screen repair

If your iPhone screen is broken, we might be able to fix it. The cost to repair it depends on your iPhone model, any additional damage, and if you have AppleCare+ coverage. Damage caused by accident or abuse isn’t covered by the Apple warranty. If your screen cracks due to a manufacturing defect, it's covered by the Apple warranty and consumer law.

AppleCare+ for iPhone includes up to two incidents of accidental damage, each with an excess fee. You can use an incident for screen repair. If you don’t have AppleCare+, you can repair your broken screen for an out-of-warranty fee.

We'll run a diagnostic test to see if your iPhone needs any other repairs. If it does, we'll let you know.

Apple accessories

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare plan. For service details, contact your carrier, Apple, or an Apple Authorized Service Provider.

After service

When you get your iPhone back from service, it might have a new operating system. If your iPhone uses a SIM card, put it in. Turn on your iPhone and follow the steps you see on the screen. When you finish the setup, restore your data from your backup.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. This is in addition to rights provided by consumer law. We offer this whenever you get service from us or from an Apple Authorized Service Provider.

Express Replacement Service

We know how much you rely on your iPhone. If you need to replace it immediately, our Express Replacement Service offers speedy delivery. We can send you a replacement iPhone right away and include packaging to return your original product.

Express Replacement Service is included as a benefit of AppleCare+. The service delivers your replacement iPhone faster, but it doesn’t cover any costs for your product, such as replacement or late fees. After we get your original device, we’ll determine those fees. Meanwhile, you can start using your replacement iPhone.