I bought the Groupon for a cut, blowout, and deep conditioning with full highlights. My appointment was with Danielle, she was very knowledgeable and nice. She said she could honor it, but because of the color of my hair it would not look right and suggested we do something a little different. I said that was ok but I wanted to know exactly how much additional I was going to be charged. She called the manager over for a quote and explained it would be full color on the lower back half, partial (not full) highlights, toner, and root touch-up. She said $60 extra so I said ok. Although I stressed while making the appointment that I had thick and long hair to please allow for time, Danielle's next appointment arrived as she was rinsing my hair. I feel like she rushed through my cut and did not give me the layers I asked for. I did not get a full blowout, I left with damp hair that was not styled. When I went to pay the $60 I was quoted, they charged me $126.00!!! The lady at the register said she was just a stylist and had no authority to change it even though Danielle confirmed the manager said it would be $60. The manager eventually came up to talk to me and said she was only asked to quote some of the extra services, not all. She said "you're getting over $300 in services for only $126". I said "that's not the point, I asked what the charges would be upfront and now they are double". She said "I wish people wouldn't buy Groupons and then ask to add services. Here is a menu of our services and prices for next time". Really? Although Danielle did an amazing job on the color, I will not be back.

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Jamie C.

Verified

Report|a month ago

McKenzie did my full set of eyelash extensions, she was sooo sweet & did an awesome job!!! Super happy with the service I received:)

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Dawn G.

Verified

Report|a month ago

The girls were amazing and the place was clean. Enjoyed our couples massage very much!!

From Our Editors

That unconventional spelling of the word "STARR" isn't just a stylistic choice. For the owner of 5 STARR Salon And Spa, that word actually stands for the five pillars of her business: service, team, attitude, respect, and rapport. All five elements come together in every appointment, whether clients come in for hair and makeup refreshes, soothing mani-pedis, cleansing facials, or medispa services including laser skin resurfacing and Botox injections.