Hotel Overview

Fun filled relaxing getaway

My newly fiancé and I had such an amazing experiece at The reef coco beach! The staff was kind and... See full review

FiloB

Aug 16, 2014

Had a great stay

Would like to thank the staff for a great stay very friendly and helpful. The only thing we didn't... See full review

netrae31

May 31, 2014

The Reef Coco Beach - All Inclusive offers comfortable accommodations set close to the famous 5th Avenue in Playa del Carmen, direct access to the beach and a rich experience of world-class water sports, spa services and fine dining. Snorkeling, boogie boarding and kayaking are just among the water recreations guests can try while at the property. At The Reef Coco Beach - All Inclusive, patrons savor Italian cuisine at Rosinella restaurant, Mexican favorites at Sabor Latino and all-day buffet at Miramar. The resort also has one snack and four bars. Rejuvenate with pampering treatments at Ya'ax Spa on site. Other recreational facilities include fitness center, Jacuzzi, tennis court and Kids Club. Corporate visitors can also take advantage of the meeting room and private events facilities. Wi-Fi access (fees apply) is also available.

Hotel Policies

Check-in:

3:00 PM

Check-out:

12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

WARNING!!! Roaches, thieves, food poisoning, scam

This hotel was the worst. Killed roaches daily in room. Possibly found bed bugs. Standing water in bathtub. Day 2 thieves broke into room, but we had valuable locked up in safe and car trunk. Food was disgusting. Cold at best, undercooked often, left-overs from previous day. Mid-week they started charging a cover fee of $6/person for the All-inclusive restaurants we had already paid for. Fights around pool area. Staff did nothing. Sewage backup daily in front of hotel made it smell like a dirty toilet. No internet ($16/day if you want to pay for chance at getting a signal). No manager ever on duty ("come back tomorrow" was always the answer with a shrug signifying "it's not my problem"). Not worth $30/night and barely a 1 star.
Racist and homophobic guests picking fights were allowed to stay and continue to harass guests. Staff don't care as long as they get their pesos.

Hotel features (5 = best, 1 = worst):

Amenities:

1

Cleanliness:

1

Hotel staff:

1

Comfort:

1

Location:

3

Value:

1

Trip purpose:

Business

Review of The Reef Coco Beach - All Inclusive

Reviewer score

4

5.01.0

Would recommend

Airport Johnny

Business

Minneapolis, MN

May 23, 2013

Excellent Experience

What a great trip! For the money, you cannot find a better deal in Playa del Carmen. The staff was beyond friendly... they were quite incredible, actually! The place was extremely clean and the food and beverages were decent. Great view of the ocean and the pool. I would absolutely stay here again and again!