Desktop Support Analyst

A client of Robert Half is inquiring a Jr. Systems Administrator out of the Greater Philadelphia area. For immediate consideration, please send a copy of your most recent resume to Abigail.Fox@rht.com

Responsibilities include:
- Experience with configuring PCs
- Exposure to supporting a network infrastructure
- Familiarity with Cisco routers and switches
- Excellent customer service skills
- Take ownership of issues that are reported by implementing temporary or full-time resolutions, and thereby restore service as soon as possible.
- Accurately record, document, and update all IT requests through the IT Support ticketing system.
- Set up new company employees with the correct access requirements. Configure IT equipment accordingly.
- Assist and resolve any incidents for copiers, printers, or scanners.
- Maintain a high level of service, ensuring all employees are treated efficiently and in the correct manner.

For immediate consideration, please send a copy of your resume to Abigail.Fox@rht.com.