Instant access to a Word Press Specialist

Requesting a fix puts you in direct contact with me, Mark a Word Press Specialist.

I don’t use contractors or outsource any work. All my work is carried out by me in Thornton-Cleveleys near Blackpool, Lancashire.

Don’t worry if you aren’t sure if you have the right information for me, or if you struggle to describe your website problem accurately. I’ll work with you to gather the data I need and aim to have you sorted as quickly as possible.

WordPress Specialists

I’ve been working with WordPress since its inception and have seen most issues it can cause. I am familiar with almost all popular plugins, page builders, themes and integrations, as well as with the issues they can cause.

Plus, because my background is in web design and hosting, I’ve run and fixed WordPress for hundreds of customers; from small personal blogs to large multi-server WooCommerce setups.

For those with ongoing support needs I also offer maintenance plans from £13 per month.

How it Works

1. Create a Task

2. Instant Response

I will pick up your task immediately. I’ll ask if there is any further information I need.

3. Sit back and relax

I will work on your website task and let you know once I am complete. You can communicate with me in our support ticket system.

Track Online

I use a purpose built task management system, it lets me handle your requests securely and efficiently. I communicate with you by secure chat thread, and automatically monitor the site as soon as you sign up with me.

If you give us login information in order to work on your site, it gets encrypted and is only accessible by our me when working on your task. You can track who has viewed the information and delete it from our system when we’re done.

Task Examples

I couldn’t possibly categorise every single task I can sort for you, but in general I can do anything. Ask us if you aren’t sure if I can help – either start a chat or drop me a email.

for Domain Names

I can work with anydomain namesand/ orDNS provider, as long as I have the required access. I will of course guide you for any clarifications.

Configure DNS

If you have new records to add, need an external provider setting up, or want to move DNS from one provider to another, let me handle this for you. Whether A, CNAME, MX, TXT or any other record type, I will add the record, ensuring that it has propagated to all of your nameservers and that it resolves from various locations.

Audit DNS

Have me check over existing configuration and records, flagging any errors. I can also remove superfluous entries, and provide a report summarising your configuration.

Add Cloudflare

Cloudflare is an external DNS provider which can also help protect you from DDOS attacks and malicious users. I will move your DNS to your Cloudflare account and set your domain to route via there.

Create an SPF record

An SPF record improves email deliverability, informing mail recipients which mail servers, domains and IP addresses should be legitimately sending mail. I will configure this for you and add the DNS record.

Transfer Domain between providers

Moving domains between providers can be fiddly. Let me handle the process for you and deal with any hurdles that arise. If you are missing information or encountering a problem, I’ll outline the issue and help to resolve it.

Set up Google Apps

As a Certified Google for Work/Education Administrator and Google Partner I can Configure MX records as well as CNAME records for Google Apps. If verification is required, I will walk you through the steps you need to take with Google.

Set up custom nameservers

Custom nameservers allow you to use ns1/ns2.yourdomain.com rather than your web host’s nameservers. As long as your provider allows it, I will configure this with the registry so than you can use these vanity nameservers.

for Web Hosting

These are jobs we can do on any site provided we have access to the hosting.

Change Site Domain

Change the domain name of your hosting to another. This may involve pointing the DNS of a new domain, updating the hosting configuration, and redirecting the old domain so as to avoid lost customers, dead links and duplicate SEO penalties.

Configure Hosting

Configure a blank shared hosting environment for your needs; this involves setting up domains, subdomains, and providing you with the correct account credentials, assisting you with uploading and running your website.

Migrate Database

Move a website database from one server to another, maintaining uptime and consistency. This can be done while keeping the files and website running as is.

Activate SSL

Set up an SSL certificate on your hosting environment, allowing your visitors to view it using https://. This may be constrained by access from your host, but I can assist with workarounds if required.

Configure Redirects

Set up redirects in your .htaccess file, avoiding conflicts with applications. From old pages to new, or from old domains to new domains; they are vital for good SEO.

A check through of an existing hosting account, removing superfluous files or problematic old content, clearing unused plugins and cache files. I’ll also lock down areas that should not have public access allowed and check file and folder permissions.

Website Migration

Move your website from one provider to another using my excellent website migration service. I can provide preview links and perform the migration at a time of your choosing.

Force SSL

Force an already installed SSL certificate on your website, so that all users are required to access your site securely without any browser errors or trust issues.

Update PHP Settings

Edit your php.ini file to change settings such asmax_execution_time,upload_file_size, or to show or suppress error messages. Change and upgrade php version if possible.

for Backups

A central feature of The Website People for all users, is the excellent backup service. I handle the whole process on your behalf.

Set up Backups

Configure both files and databases for regular backups to our Google Storage Server. I will set up backups in the best possible way for your site.

On demand Backups

Take a backup on demand so that you have a version of your website at a particular point in time.

Restore a site

Roll back a website to a previous version. If you have a full backup or we store the backup we will Restore your site and if it has a database we restore and test that also.

for cPanel

cPanel is a hosting control panel used by millions of websites. I can support cPanel users with cPanel hosting packages

Manage Domains

Create and manage domains, addon domains, parked domains (aliases), and move them around. I can also adjust where the files for each domain are located, and set up redirects between them.

Database Administration

Audit, Creation, Management and Optimisation of cPanel databases. Including setting the right user permissions, managing users, and setting up third party access correctly.

Diagnose internal server errors

500 internal server errors can be caused by a variety of issues – usually php errors or syntax issues in your .htaccess file. I will diagnose and fix them for you, or provide an outline of the cause.

Create FTP Accounts

Manage FTP accounts for file management. Advise on SSH/SFTP options, and provide paths for correct use. I’ll even walk you through configuration of third party desktop software such as FileZilla.

Set up Emails

cPanel comes with email software built in, but configuration can be fiddly. I’ll overview DNS, then setup email services are required, even helping to configure your desktop and mobile applications to access them.

Set up cron jobs

Cron jobs are scripts that are run on a regular basis – either on the server, or using a wget to request the file. They may be required for regular site updates, or scripts that check for changes.