Silver Oak Casino Review

One of the best skins added by Ace Revenue Group in 2008 was Silver Oak. This online casino easily competes with the more established brands by offering high-quality games, a large variety of bonuses, and a selection of other unique features.

This casino greets you with an appealing layout that features large, brightly colored banners, highlights of the current jackpots, quick links to promotions and bonuses, and a reel of the most popular games in their library.

Players will find classic casino slot games and table games as well as a mobile casino, live dealer games, tournaments and more when they check out this site. Silver Oak promises an unforgettable experience complete with advanced gaming technology that is the best in the industry.

After trying our luck here, we have created the following intimate look at this online casino.

Who Can Play

Players from the United States, United Kingdom, Argentina, and the Netherlands, as well as over 50 other countries, are invited to join in on the fun that this casino has to offer. Regardless of residing country, all players must be 21 years of age. Silver Oak currently converts all currencies into US dollars for simplicity purposes.

There are some restrictions to memberships for those in approved countries, however. For the US, players located in Kentucky, Maryland, Missouri, and New York are unable to open accounts due to each states online gambling restrictions. Additionally, for over half of the accepted countries, those members are not eligible to claim any free bonuses offered by the site.

The list of countries that fall into this category is lengthy and can be found in the terms and conditions. Alternatively, if you reside in one of these countries and attempt to claim a bonus, the cashier will notify you that you are not eligible.

Who licenses this site for online gambling?

The Government of Costa Rica provides licensing for Silver Oak to operate as an online casino. The parent company, Ace Revenue Group, also has offices and licensing through other jurisdictions including the United Kingdom and the Netherlands.

What is the user base like?

United States visitors are targeted heavily by this casino. With only a select few reputable US-friendly online casinos in existence, it’s no surprise to us that Silver Oak chooses to capitalize on that.

The games and casino client are easy enough to navigate that they are a good selection for new players, however, the various bonuses and larger jackpots which are available make this site equally inviting for more experienced players.

If you prefer traditional slot games and video poker, then this is going to be a good site for you. However, if you’re looking for high stakes live poker action, then you will be disappointed.

Banking With Silver Oak Casino

In order to access available banking options for this site, you must download the casino client and access the cashier. Your options based on your location will populate at that time. The overview of banking and customer service only offer a broad description of what you can expect in terms of options and limitations.

What deposit methods are accepted?

Players can choose from a few different options for their deposits including eWallets, prepaid cards, and wire transfer. Not all options are available in all countries.

Debit/Credit Cards – Debit or credit cards branded with American Express, Mastercard, or Visa can be used for deposits only. US residents are encouraged to utilize international-friendly pre-paid cards such as Netspend to fund their accounts. Players may also enroll in the Players Rewards Card program offered through Ace Revenue Group which works as a secure third-party payment option and offers faster payout times and additional bonuses.

Minimum: $30

Maximum: $250 per transaction; $1000 per day

Bank / Wire Transfer – United States residents may use Western Union or MoneyGram to fund their accounts. Both options take up to two business days to be received. Direct bank transfer and Person2Person wire transfer are available for players in all other countries.

Minimum: $50

Maximum: $1,350 per transaction; $5000 per day

eWallets – At this time, Neteller is the only accepted eWallet option for Silver Oak Casino. The site continues to add new payment options and will hopefully include other popular eWallets such as Skrill Moneybookers in the future.

Minimum: $30

Maximum: $5000 per transaction/per day

What payout methods are accepted?

The payout method available to you will depend on your country of residence. Players who are able to use Neteller are encouraged to use it for withdrawals as well, as it is free of any processing fees. Any player who enrolls in the Player Rewards Card program will also be eligible to receive their payouts through this method.

Alternatively, bank and wire transfer are available as well as check by mail. These options may incur a processing fee of up to $40.

Minimum: $100

Maximum: $2500 per week

What is the payout time frame?

One of the less appealing features of this casino is the long payout times. Living in a digital age makes us all expect payments as prompt as our deposits. Any withdrawal request less than $200 will go through Express Approval – three business days. For everyone else, expect up to seven business days before your request is approved.

Whether you are express or standard approval, there is still an additional seven to ten days before the casino will issue your payment. Next, there is the payment processing time which is as little as 24-hours for bank wire transfer and Neteller or up to 14-business days for check by mail.

Expect your total payout time to be between 10 and 14 business days. Unless you are located in the US and receiving check by mail which could yield a payout time of up to 30 days.

However, if you choose to enroll in the Players Rewards Card program then you are guaranteed payments within 7 days of requesting.

What is the Players Rewards Card?

The Players Rewards Card is a third party payment solution that could be compared to PayPal. You will link your personal account information to the card which masks any of your own banking information from the casinos you play at.

You will receive access to additional bonuses and earn cash back just for using the card at affiliated sites. There are currently about 20 different affiliated casinos which you can use your rewards card at. PRC makes a suitable alternative for players who prefer a simpler eWallet option.

In addition to various rewards and bonuses offered by the card, you will also be able to receive payouts back to the card in 7 days – guaranteed. PRC has no usage or membership cards associated with it.

To learn more about this card visit www.PlayersRewardsCard.com.

Welcome Bonus

After you sign up for an account through the link provided, you can redeem one of these two welcome bonuses offered.

Additional Bonuses

Keeping players satisfied is one of the focal points of this site. In addition to their Crazy Promos each day, there is also a never-ending $777 re-deposit bonus, happy hour bonus, and a group discount style bonus which awards players a free casino chip based on the number of users who take advantage of the promotion. This casino does not offer a VIP or loyalty program.

Game Selection & Software

Silver Oak Casino boasts a game selection of 130 titles in the areas of classic and video slots, table games, live dealer games, and video poker. You can play instantly online, access the site on any Apple mobile device, or the downloadable casino client. This casino is one of many which use Realtime Gaming Software as their platform.

Mobile Casino

The mobile casino is the latest addition to what this site has to offer. Most new mobile casinos are designed around a downloadable app, but this is not the case here. Instead, only those players with an iPhone 4s or newer can access mobile play on their phone by going directly to the website.

Once you log in, you will find a small selection of games and can take advantage of free spins on select games each month.

Live Dealer Games

Live dealer games give players the look and feel of playing in a real-life casino without ever leaving their home. This site offers live Roulette and Blackjack games. The look and feel is much better quality than what we’ve seen at other sites thanks to the use of Realtime Gaming Software. The dealers look true-to-life and the overall layout is seamless and easy to play.

Tournaments

Slot tournaments are abundant at this casino. Players can dive into a tournament almost every day with buy-ins as low as $1. There are also weekly and monthly tournaments which feature jackpots up to $10,000 and have buy-ins up to $100.

You are able to pre-register for any upcoming tournament through your casino lobby by clicking on the TOURNAMENTs tab. Occasionally, players are eligible for free entry to top-secret games which require a password to access.

Video Poker

The video poker selection consists of a couple dozen games. Popular titles such as Loose Deuces and Joker Poker are among the selection. Each game offers pristine graphics and sound which are above industry standard. The visuals make it easy to enjoy these games for hours.

While the prize amounts average less than $2000, they are still a nice offering. You can even buy-in to games for as little as $0.05. Any new or intermediate player will find these video poker games and odds in their favor.

Classic & Video Slots

Online and offline, slots are the most popular games at casinos. Silver Oak provides a little of something for every type of player from the classic 3 and 5 reel slots to video slot games up to 25 lines. The older games in the library have sub-par graphics which are good but not great.

However, the latest games released by RTG are superior quality to almost any other in the industry. If you check out the newly added games such as Ghost Ship then you will find the visuals to be top-notch and easy on the eyes for long play periods.

Many of the games have special features such as free spins, extra wilds, and bonus rounds. Alternatively, you can try your luck at any of the $1-million or higher jackpot games.

Table & Specialty Games

Table and specialty games such as Roaring 20s Bingo, European Roulette, and Keno are also available. These games are truly more of a novelty on the site than anything substantial. Most of the games are restricted from play bonus wagering credit which is common on most casino sites. You will still enjoy the same quality graphics with these games as with others in the casino.

What casino software is used at this site?

Silver Oak Casino uses the well-liked Realtime Gaming Software. While RTG does not have a huge library of games, it does provide some of the best quality of games in the industry. We have continued to see this company ahead of the curve in terms of quality and even the most recent additions follow suite.

Realtime Gaming Software was launched in 2008 and is widely viewed as one of the best gambling platforms available.

What company verifies the games for fairness?

All credible online casinos use a third-party testing site to verify their random number generation and ensure that the games are impartial. This casino uses Gaming Labs International (GLI) for testing which is one of two popular choices for testing in the online gambling industry.

Silver Oak Casino Reputation

The online casinos that short customers and disappear overnight have easily given the credible ones a bad reputation. Every new casino faces its share of complications while it works out the kinks during the early years. How a site bounces back after that is what really matters.

Who owns this casino?

Silver Oak Casino is owned and operated by Ace Revenue Group. The company has headquarters in the Netherlands and several offices around the globe in countries such as the United Kingdom. Each site by this company offers consistent bonuses and high-quality games which are pleasing to the player base.

Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?

There are numerous reports that Ace Revenue Group casinos are rogue which are only facilitated further by the fact that they are all licensed in Costa Rica which has limited restrictions and oversight.

However, a deeper look into the company and complaints against it and sites like Silver Oak prove that it is often a classic case of consumers not reading the site rules and terms and conditions.

The most common complaints are regarding payouts taking a long time and being less than the casino balance. There are a few things to keep in mind – this site specifically states that its payout processing and delivery time can take up to 14 days. It also states that players are not eligible to withdraw bonus amounts.

This means that if you take advantage of the $10,000 welcome bonus and meet the playthrough requirements and have an ending balance of $11,000 then you will only be able to withdrawal $1,000. The bonus amount is deducted. Finally, there are daily and weekly limits in place with payout options. If you win a tournament or jackpot prize that exceeds this, the casino reserves the right to divide up your payments.

From 2011 to 2013, these were the typical complaints against Silver Oak. Since then, there have been hardly any negative comments against the casino thus proving that the site has made it their goal to be transparent with players and make sure that all discrepancies are handled with care and to the satisfaction of the customer.

How are customer allegations handled?

Customers can contact the casino directly if they are having any sort of problem. However, many players prefer to utilize a third-party option which is handled through the Central Disputed System LTD. This company facilitates mediation between the casino and its players. Keep in mind that the casino reserves the right to make the final decision regarding any situation.

Is this an honest site?

We can say, in confidence, that Silver Oak Casino is honest and reputable. This is one company that has overcome the challenges of being the new kid on the block and proceeded to create an atmosphere that is welcomed by their player base. As long as you understand what the casino rules are and keep your expectations realistic, you will not find them to be dishonest in any way.

Final Opinion

What are most of us looking for in an online casino?

A sizable game selection. Unique bonuses. The potential to win big through tournaments or jackpot games. And a site that has a reputation we can trust and feel confident playing with. Silver Oak offers all of this and then some.

When you first land on the website, you will find all pertinent information easy to find among the blue and silver layout. This casino has embraced the modern design of simple, large graphics which are also mobile friendly. Downloading the casino client takes only a few minutes and you can be on your way to powerful play.

There is enough variety in the game library to offer a little something for all types of players. If you prefer simple fun and the possibility of quick cash then reach for scratch cards or keno games. Players who like more of a challenge can dive into the live dealer baccarat or blackjack games.

Finally, if slots are your game then you will find hours of entertainment through the extensive collection of games which include a handful with progressive jackpot prizes.

The addition of the Players Rewards Card program by Ace Revenue helps alleviate the common concern over long payout times and limited deposit and withdrawal options. Players are able to bank securely with the use of this card and reap benefits every time they play. Of course there is no shortage of bonuses offered by this casino. Silver Oak has everything from a large welcome bonus to daily promotions to daily deposit bonuses for you to choose from.

Silver Oak makes the bold claim to provide players with Vegas-style entertainment and they do a decent job accomplishing that. With a user-friendly site and games that cater to every caliber of player, we believe that this site is a worthwhile platform for online gambling fun. But that’s just our opinion! Head over to Silver Oak through the link provided to become a member and check them out on your own.

This review was made by: play-casino-games-now.com
Rating: 4.0 out of 5

Erik| 22 Aug 2017
After several deposits, I finally won a few dollars, and requested a withdrawal of $600. After playing email tag for a couple weeks, I finally had the correct format for all their required paperwork for the withdrawal process. (If you misspell a word in the email's subject line, they will force you to resend it, but won't bother telling you that until you ask them why it didn't go through). After several attempts, I had it perfect, and finally got my approval!
I expected to wait for awhile to receive the payout, as I'm in the US and requested a check by mail. This site says to expect to wait up to 30 days for the check, but I waited 6 MONTHS, and was contacting the LiveChat to get updates at least every couple of weeks. I was always told that they were backed up, and to please be patient. Often I would be told that my request was being expedited, and received an apology for the wait time.
My last LiveChat conversation with them, I was told that my check had already been mailed out just 5 days earlier, on the 15th, and to expect it soon. I was never provided a tracking number or notified that it had been sent.
Today I got my check, and the tracking number on the courier envelope clearly shows that my check was ACTUALLY mailed about 12-14 hours AFTER my last chat with them, on the 21st.
So, they jerked me around, delayed everything as much and often as possible, delivered whatever lie to me simply to try to make me believe that they were doing anything to get me paid out, when really they were doing nothing, and then sent the check AFTER I complained enough to get them to actually send it, but still lied and said "the check's in the mail," fully knowing that it had NOT been sent. These guys might be legit, in the sense that they WILL pay you, but only6 months AFTER you ask for your money, and only if you continually harass them the whole time. I have absolutely no doubt that the check never would have been sent had I not tending to it. I think they just delay and hope people will give up or forget so they can keep the money. Legit? Yes. But they cheat and lie to the end of the world. Forget this site. I'll never gamble there again!

Jessica| 14 Aug 2017
They did not even give me the courtesy of leaving me with what I deposited from my own pocket.
I used a bonus and deposited around $100 of my own money, then played black jack. I won roughly $350 and submitted the withdrawal request. Weeks went by and nothing. Finally, I reached out to an online support agent for Silver Oak Casino, and was given massive attitude and disrespect while being told that I get $0 of my winnings because I played black jack after using a bonus. They took everything, even the $100 of my own money. Did not even offer a credit.
This casino is a scam, and should have been shut down by now.

Daniel| 31 Jul 2017
Silver oaks is a scam site the only time you win is when your playing with money your not supposed to be playing with on a game your not supposed to be playing with that money. My free $100 chip for instance. Won over $1000 So they took $1000 for the chip they had given me leaving me with $200 left. Yes it was all free money. ( not really because i have deposited probably $2000 + over the past year) but after i paid them $1000 for the"free chip" whatever was left should be my cash i could have withdrawn it. Well i say that but I'm sure they would have come up with a reason that i couldn't. ANYWAY so thinking it was my cash i started playing roulette which normally if your not supposed to be playing a game with the money your using they won't let you well i won several thousand when i tried to withdraw $2500 after getting the run around for a week opened my account to find my pending payout was gone they took it all this is the second time i tired to get a payout from them only to receive nothing. SCAM SITE