Inquiry Categories

Weekdays 11:00 ~ 17:00 JST.
※Excludes weekends, holidays, maintenance periods and other planned closing days.
※Support inquiries are received 24 hours a day but responses will only be given between the above times.

Please understand that we may not always be able to respond to all inquiries received. However we will endeavor to look into all issues and take all feedback into consideration when planning future updates and fixes.

In the event of a major bug or error in-game, relating support requests may be responded to through in-game notifications rather than individually via email.

■Email Filters

Please ensure that the email address you provide in your inquiry is able to receive emails from the following Support Team address: [@bungo-tales.com]

※Please understand that we will not be able to respond to any inquiries in which the email address has been entered incorrectly.

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