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TAKING ADVANTAGE
OF DEMONSTRATIONS
With POS technology being so
much more than just a simple cash
register, getting the most out of your
system’s features is only possible
with a live demonstration from those
in the know.
“ROI is only truly achieved if
your staff know the capabilities of a
Point of Sale solution,” says James
Verlaque, national sales director of
Vectron/Bepoz. “In a demonstration
we can visually show the types
of promotions that could be run,
simulate various levels of response,
and in turn view the impact on the
bottom line.”
Training during the installation
period is essential, but it is also
recommended to have new
staff trained by the right people, as
well as refreshers when there are
system updates with new features.
Updating your system to integrate
with new innovations is also
important. For example, Bepoz now
works with Tyro, Invitebox, Xero
and Clipp. “Integrating with [these
technologies] give huge advantages
to the customer by streamlining
customer service, increasing back
office productivity and decreasing
payment errors.”
Below: A Bepoz demonstration
conducted at the Vectron offices
12 | JUNE 2016 AUSTRALIAN HOTELIER
POS AND OP TECH
characteristics
will also feature
on the other
denominations
when they are
released. The
colour palette,
people featured
and sizes of
the notes will
remain
the same.
While this
is a welcome
Government
initiative, it does
have significant
implications for
hoteliers, who will
need to have any cash
handling equipment updated to be able to recognise
the new banknotes. With over 50 channels of
security on a note – including infrared, UV, colour
spectrum, reflective and refractive properties – it’s
important that all cash handling equipment be able
to recognise the properties of the new banknotes.
ecash, as one of the largest payment solution
providers to the hospitality industry – particularly
with respect to gaming – has been in consultation with
the Federal Reserve in regards to the new banknotes,
and has updated all of their equipment accordingly.
Richard Soussa, general manager of sales and
marketing for ecash, noted the importance of the
interplay between banknotes and cash handling
equipment within a pub.
“A banknote might go into a gaming machine,
and that gaming machine validates the authenticity
of the note. From there, a note might come out
of that gaming machine and go into a Cash
Redemption Terminal (CRT) to get validated, and
then more cash is dispensed from those terminals.
That cash could then end up in a cashier room and
be counted, so it needs to be authenticated again.
So if you look at the entire cash cycle of a venue,
it’s completely reliant on being able to recognise the
authenticity of a note.”
SPRING INTO ACTION
To deal with the incoming currency, the
development team at ecash has produced software
and updated hardware to recognise the new notes.
All pubs will need to implement these sort of
updates to ensure that all of their cash handling
equipment is ready for the new notes, starting with
the $5 note in September.
“At the moment what we’re asking hoteliers to
do is produce an audit report of their gaming floor
– which machines you have on the floor, and more
importantly, which billing acceptors you have in
those gaming machines,” says Soussa.
Once you have made such a report, it’s time then
to organise for your payment systems provider to
update both your hardware and software so that
it will accept the new banknotes. Soussa suggests
with ecash equipment that it will take roughly 40
minutes for a firmware update per bill acceptor,
while hardware updates to gaming machines can
take around 60-90 minutes per machine. The same
amount of time will roughly be needed per CRT.
And when should this all be taking place?
“Absolutely now,” says Soussa. “Simply because
what ends up happening is the new note is released
on September 1, and all venues want a solution
right there and then. We’re trying to inform the
market so we can pace it out.”
Even the time of day when these updates can be
made can place restraints on how long it will take
to get your equipment updated: “The last thing a
hotel would want is for someone to be working
on a group of gaming machines during operating
hours. We recognise that many of our customers
would want the work to be done outside of core
hours, so it’s further constraining the moments
when we can update a machine or a peripheral
piece of equipment.”
The resounding message? Get on top of this
early, so that you won’t be forced to tell your
customers they can’t
use their crisp new $5
notes come September.
As for the larger
denominations, when
they are rolled out
a software update
will be needed for
each new banknote,
but the hardware
update will only
need to be done
the one time.
Assuming all
goes well with
the $5 note, most
likely the Federal
Reserve will
release the other
denominations in
groups, if not all
at once.
Regardless,
this is definitely
something that all
hoteliers need to
get on top of now,
if they haven’t
already done so.
customers they can’t
use their crisp new $5
notes come September.
denominations, when
each new banknote,
CRTs and gaming
machines are the main
pieces of hardware that
will need updating
Book in equipment
upgrades now
Every pub will need to implement these
sort of updates to ensure that all of its
cash handling equipment is ready for
the new notes, starting from September.