Caption Family

Providing for people with hearing loss

Alternative Communication Services (ACS) service providers are without question the best available in the industry. Not only is the product produced impeccable, but the providers themselves are unequaled. The services provided by ACS do not have boundaries and can be used in English-speaking countries throughout the world.

Text Interpreting

Online Media & DVDs

Post-production captioning is available for online content such as YouTube videos, Quicktime and Windows Media; and for inserting into existing content on DVDs.

Foreign Language Translation

Translation is the process of translating English text into a foreign language or converting a foreign language to English text. Our native language interpreters and translators will convert English text into any of the following core languages: Spanish, Portuguese, French, German, and Russian.

Transcription

For Transcription, our transcribers listen to the audio or video file and create a text transcript at a 98.5% accuracy rate or better. Standard turnaround time for transcription is 48-hours’ notice. Transcripts are delivered electronically in a Word format.

EduCAPTION is a leader in providing Broadcast Captioning Services and CART Services [Communication Access Realtime Translation] for the benefit of deaf and hard-of-hearing individuals.

Broadcast Captioning

Founded in 1987, we have been providing quality closed-captioning of television news since its launch in 1988.

CART Services

Communication Access Realtime Translation is one of our premier services. We provide instantaneous text over the Internet to students in classrooms, employees in corporate meetings, and for attendees at workshops and conventions.

Text Interpreting

Meaning-for-meaning text service also know as TypeWell or C-Print. Ideal for the education setting.

Closed Caption Productions has been providing closed captioning and CART services locally and nationally for more than 20 years.

Offline Captioning

CART Services

Also performed by highly-skilled realtime court reporters or captioners, the text is custom formatted to fit the user and can be displayed on a laptop, projector or over the Internet.

With local captioners located in DC, Virginia and Maryland, and working closely with captioners around the country, we are the team to turn to for all of your onsite and remote realtime needs. All of our professional realtime providers are nationally certified and come to you with years of realtime experience.

Stadium Captioning

Since 2006, Home Team Captions has provided onsite stadium captioning to two teams in the DC area.

CART

Onsite or Remote Cart can be provided for meetings, conferences, training sessions, civic events, special events and in the classroom.

Sports Training for Captioners

Since 2001, Steve Clark has provided one-on-one training to more than 30 working captioners who are ready to take that next step into the broadcast sports arena.

Whatever you need, our family exists to serve you

The Caption Family

The Caption family began in 2007, and is a family of companies represented by Alternative Communication Services (ACS), EduCAPTION, Home Team Captions, Closed Caption Productions, and PostCAP. Each segment exists to provide the highest quality voice-to-text and sign language services possible, delivering these services to consumers throughout the world, and recognizing the unique strengths of each individual in the process.

Testimonials

“I just wanted to thank you guys for a wonder job done by Rosalie! She went above and beyond the call of duty in captioning our show last night. The show contained a lot of music and all she needed to do was put in musical notes….but she actually did most of the music! It was great! I have worked with you guys for many years and every time I keep getting reminded about why I love working with your company. Thanks again.”

TV Production Manager

“I find that people who don’t know about CART are always impressed with, not only how CART works, but how quickly and accurately your CART writers can transcribe the audio. I can barely keep up with the material when I’m sitting in class covering CART, let alone sitting in another state listening to and focusing on, hopefully good quality, audio and transcribing every spoken work, non-stop for an hour or more at a time. So please send thanks to all the CART writers and to you and the ACS gang for the great service and for securing top-notch writers for our classes and events!”

Ivy League College Disability Coordinator

“I wanted to send a quick email and say thank you. Lisa did an amazing job writing for our staff meeting today. With all the chaos that happens in our meetings, she was able to keep up and do a beautiful job. She should be recognized for her hard work. Our meetings are insanely difficult at times and insanely fun at others. She was amazing at keeping up with the fast paced banter, business discussions and side comments. She let us know what she needed from us and when, without being intrusive. I think I speak for all of us when I say: If we could hand pick a writer to fit our group of misfits, she would be one we pick!”

State Deaf Commission

“Today’s call went extremely well. I do believe I was right on topic, and that no one had to wait long for me to speak. With other relay services, the captioning was more than 5 seconds behind the conversation, that I sometimes took too long to jump in the conversation. Sheila did an awesome job with the captioning. I really love this service, and it is super-fast. Thank you!”

Business Trainer and Technician

“I would like to thank ACS for the opportunity to work with all of you this past semester. I cannot say enough about how patient and helpful everyone at ACS was and is. It was an awesome experience and I look forward to working with you again soon!”

CART Provider

“At the beginning of Fall Semester 2012, I had a student who is deaf sign up for a German 101 class. I had no idea how to provide accommodations for that class, as none of my interpreters speak German. The student had taken Japanese last year at another college and the accommodation was two interpreters sitting with the Japanese book in their lap fingerspelling trying to fingerspell everything that was spoken. I wanted to find another way. I sent out a question on the listserv and you answered saying you had an employee fluent in German and we could set up a trial to see if they could provide remote captioning services for German 101. It is working great! The student is blown away at the access available to her. The student had never tried remote captioning before. They are very comfortable working and communicating with your employee providing the captioning. Your employee types German greetings to the student as they connect and feed them a new German vocabulary word in their short daily exchanges, always offering to interpret the new vocabulary word. The transcripts are sent back to the student so they can study the lecture again. When problems arose, I always get a prompt response from your staff. It has been a great experience for both the student and I. Thanks for your enthusiastic service, the excellent quality of service provided and the prompt attention when responding to my questions when problem arise.”

Disability Service Provider

“ACS has been so easy to work with. You were helpful in getting the equipment we needed, setting up the training session and working all the little kinks out the startup. The student has been thrilled with the service as well. Thank you for making this seamless and so doable [by our team]. I will definitely be passing the ACS name along on my list serve when folks ask for a recommendation.”

Disability Resource Director

“I so appreciate your company’s flexibility and professionalism especially throughout these past few weeks. I am definitely impressed with your lightening response to our needs and willingness to be flexible. ACS came highly recommended to us—and I will gladly say the same when others ask about your service.”

Director of Disability Services

“I cannot tell you how ACS consistently provides the best service. Not only are you all the nicest but wonderfully professional, responsive and reliable. Trish was excellent, arrived earlier than we did and worked tirelessly. She was also so personable!”

Executive Director of Disability Organization

“I feel very empowered when I can understand what the person on the phone is saying. Thanks for your help.”

Healthcare employee

“We’ve been using ACSCaptions to provide real-time captioning for our monthly staff meeting for a while now and I just love their services. From our very first contact with Valerie who is the perfect ‘face’ for the company to TJ holding my hand as I practiced setting up my screen for the first meeting, to the excellent on time captioning and timely transcripts, I just couldn’t be more pleased. I am so grateful for their excellent, professional service and the way that they allow me to provide real-time access to my staff meeting for our deaf and hard of hearing contractors. Thank you ACSCaptions!”

Program Coordinator, Texas Hands & Voice Guide By your Side Program

“I have to tell you all, having worked with many caption providers – I really see how good ACS is and I am very appreciative. The price is quite fair for a major Northeast metropolitan area. Thank you for helping us on such short notice!”

Certified Meeting Planner

“I greatly appreciate your prompt attention! The College truly values our vendors who make such an effort to be partners in student success.”

University Contract Administrator

“I just wanted to say thank you again for your willingness to work with us on a very late request for remote text interpreting of our Graduation ceremony. I will be in touch with you about working out on-screen captioning of future ceremonies (including in December). You guys are so wonderfully responsive and patient – I’m so glad to be working with such a great company!”

University Disability Coordinator

“I want to thank everyone for another great year of service! Your patience, professionalism and quality of service are ‘top-notch’!”

High School Student

“I recently was taking class for work a few weeks ago and your employee Heather Easterly provide the CART services for me throughout the week of this course. I am emailing you to let you know of how impressed I was with the services she provided. I have had the privilege of using CART services since I was in the 8th grade, and have experienced quite a few captionist over my lifetime and career and Heather by far was the best that I’ve seen. I was thoroughly impressed with her ability and felt it was important for you to be aware of this. Not only was her skill impeccable, but her presence and customer service was some of the best that I’ve experienced.”

Student

“I’ve been keeping an eye on the captions, because I want to make sure that I’m getting some of the information and names on things, but I love working with ACS and providing captioning services, because what we’re going to get is a true reflection of our meeting. I’ve worked with other people, and while they work hard to do a good job, I’m going with ACS for the obsessive-compulsive nature of the providers who work there in getting us an excellent transcript.”