Privacy Policy

I take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested/agreed to from me. Due to new guidelines under the GDPR which come into force on 25th May 2018, the following information is a legal requirement for me to make clear to you. I will ask you to read and sign to say you are in agreement before we start work together.

Your name, postcode, telephone number, email address; plus, the package you have signed up for and the and dates we have worked together will be kept.

I also take notes through our session which help me to provide the right treatment for you, these are based on our discussion and my observations and are kept in line with professional guidelines and privacy requirements for up to 8 years. You have the right to request to see these at any time. You also have the right to request for these to be deleted.

In some cases, with your permission, I might audio record the session or parts of the session to help tailor support materials or our treatment plan. You have the right to say no to this recording and to request it be deleted.

I have gained this information from you directly and through no other means unless YOU have asked me to discuss you with a third party. I use Acuity Scheduling for booking most sessions which is a scheduling platform company that abides by the GDPR rules.

Your information is NEVER shared without your consent and you have the right to have it removed at ANY time (within reason of information I am legally required to hold for HMRC purposes.) Please contact me should you wish to do so.

The information you pass on is used in a variety of ways;

For me to keep accurate records of my clients for HMRC purposes, which include invoicing.

So I can refer back to our previous work should you return as a future client, (this can help us both to plan your treatment).

To provide evidence of clients I have worked with to my accrediting body. This entails, your name, email address, the dates and number of hours that we worked together. They may contact you in the future to confirm this in relation to me as a practitioner. They also have privacy policies in place. They are the ICF and NCH.

I am registered as a Data controller with the ICO (Information Commissioner’s Office) and if you have any concerns, or feel your rights have been breached, you can make a report here https://ico.org.uk/for-the-public/

If you have any questions about your privacy or data, please contact me on clare@clareburgess.co.uk