My two month stay at the Life Care Center of Stonegate as an inpatient was pretty good. Staff was mostly adequate and some of the nurses were exceptional. So I would give that portion of the review 4 stars. And the subsequent Outpatient Physical Therapy for the next 5 months, was very helpful in his recovery. Good and friendly therapists that treated him with care and concern.

HOWEVER… the billing department had many problems. Including very slow billing and bad information. I made the mistake of believing the coordinator of the PT section when she said that she would "Take care of everything" with insurance coverage. She came to us and told us that insurance had approved 60 visits of outpatient therapy (when they had only approved 20). He used 43 visits total, and the insurance only paid for the 20 visits. We are being billed for the remaining 23 visits and it will come out of pocket. The Director of the facility has refused to accept responsibility for Stonegate's error and will not reduce the cost to us for the portion that insurance didn't cover. They are now threatening to send us to collections for the $1600 plus bill. Part of this was my fault because I trusted them to tell me the truth, but mostly it is the outpatient therapy coordinator's fault for giving me false information on insurance coverage.

Lesson to be learned - Don't trust anyone! Check it out for yourself.

1
out of 5 Stars

Aug 09, 2018

M father stayed here for three weeks while recovering from a serious lung infection. his breathing was compromised, and he was sent here to heal, and do physical therapy. I live two blocks form this facility, and visited daily. I enjoyed the staff immensely, the attention to my father, and the physical therapists here were amazing. the food quality was a big and welcome surprise, and they even threw a Super Bowl Party for the patients and their families with chili dogs and all the fixings. My dad's meds were administered expertly, with no screw ups, and they were able to transport him to his follow up visits to his Doctors at the nearby Sky Ridge Medical Center. As he started feeling better, they would help him go for walks outside in the sun, and even had an outing for the patients to P.F. Changs nearby. I recommend this facility highly, and especially over the others that are nearby in this area. I give Life Care at Stonegate my highest possibly recommendation.

5
out of 5 Stars

Oct 15, 2014

I have seen many nursing homes in my time, but none can compare to this facility. It is clean and bright and contemporary. It breaks the mold of all the residential looking nursing homes. On top of that, the care is exceptional. They have more than 30 full-time therapists, the nurses are attentive and caring and the food was fabulous. Unfortunately, it is a little difficult to get admitted unless you have the right insurance.

5
out of 5 Stars

May 12, 2014

Would not recommend this place to anyone. My mom was in this place for 4 days and we took her out. It was terrible care. She did not receive her medication properly and had to wait forever for any assistance. She was told she could not use the rest room without assistance and no one would come to help her. She was just told to wet her bed because no one was coming to assist her. She was told that she possibly had cellulitis or shingles but a Doctor never came to see her. These are both very serious things. She ended up not having either one. This place is very disorganized and understaffed when it comes to the nurses. Please dont take your loved ones here.

1
out of 5 Stars

Dec 03, 2013

I would not recommend this place to anyone. It is, sadly, a beautiful facility, but it ends there. Heavy on management, low on floor staff. You family member will not be safe here. Residents fall because they wait forever for assistance, and then decide to do it themselves as a last resort. The staff may be caring, but it is an unsafe place to be.