political perspectives from Joni Hudson-Reynolds, an African-American Mom

Sears Puts the Hassle in Christmas Shopping

Shopping a few days before Christmas is not for the faint of heart. At this point you need to know where you are going, and you need to know what you want. I knew both of these things when I entered Sears/Land’s End today. Two stores in one. Double the fun or in some cases ours specifically double the trouble. We purchased a dress from Land’s End. The sign said Take an additional 33% off the Reduced Price. When my husband took the dress to the Sear’s checkout the cashier did not take the additional amount off the price. She said the price reflected the savings. We pressed her but she stood her shaky ground and said that was that. We paid the amount shown and we walked away from the counter but we did not let her word become the last word. We saw another employee at the rack from which we pulled the dress from and we asked her to explain the pricing. She told us there should have been an additional savings. She took us over the crowded Land’s End counter where there was only one hard working cashier working. We had to stand in the line after standing in the first line to wait for the price adjustment which we did receive. The problem was the Sears register did not have the barcode necessary to make the price adjustment so instead of checking she just told us no but we decided to take it a step further and we got what we were due, but shopping should not be a hassle because there are too many other options, and next time we will simply opt to not go to the two stores under one roof.

Comments

Also, please keep in mind that many people you deal with in stores today are seasonal help, not the most well-versed on store policies. I’d give them another try in about six weeks and see if the people there are better at service and knowledge.

It’s not just the 2-store concept for Sears…loading the registers for their own multi departments is a problem as well. Last Christmas I was purchasing some bras on the 2nd floor and the lines were incredibly long. I also was purchasing an MP3 player in the basement, so to avoid standing in 2 long lines I took the bras to the electronics dept. The bras were an extra 30% off. The cashier in the electronics dept. who was “ringing” on an iPad (progressive for Sears) tells me he can’t ring the discount because it’s not loaded into his register. Houston, we have a problem! I asked him how registers on different floors in the same store were programmed differently. I didn’t really expect him to know, but I had to voice it. I bought the MP3 player but left the bras. Doesn’t matter how they load they’re registers this year because they closed all of the stores that were convenient to me. That’s another story.

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