How we ensure your online security?

Make more secure online banking happen

Approve-it™ - One step ahead

Since the successful launch of Approve-it™, your online banking environment is now safer. Approve-it™ protects you from fraud and phishing attacks by allowing you to accept or reject any internet banking transaction by simply using your cellphone.

Approving transactions using your cellphone gives you much more control over your online transactional activity, helping prevent you from falling prey to fraudsters and giving you greater peace of mind. Even if you are still currently receive OTP messages, these messages contain full details of the transaction being performed, providing you with information that you can use to stop the transaction, hence putting the control back in your hands.

This innovative safety feature is available to all Nedbank clients and requires no registration whatsoever, so you can enjoy safer internet banking-at no extra cost to you.

For more information about Approve-it™, click here or call 0860 555 111

User authentication

When you first use NetBank enter your profile number and authenticate it by adding your PIN. In the interests of security you will also be required to create a password. From then on, whenever you bank via NetBank, you must enter your profile number, PIN and password.

In an attempt to further ensure that no one else accesses your banking details, NetBank automatically terminates your online banking session if you leave your computer unattended for more than eight minutes.

If either your PIN or password is entered incorrectly three times (or if you have forgotten either), it will no longer be valid. You will need to revisit your branch with your ID and request another temporary PIN.

SMS authorisation

SMS authorisation is required for sensitive type transactions, such as once-off payments, adding beneficiaries and purchasing airtime for a third party. It is recommended that all clients activate the SMS facility on their profile as this will soon become mandatory

Certain functions will result in the generation of an SMS, sent in real time while the transaction is in progress. The SMS contains a unique reference number which provides an additional layer of security.

This reference number is then entered in the space provided on the screen before the transaction is processed. If an incorrect reference number is entered, or if no reference number is entered, the transaction will not be allowed to take place.

Encryption

When confidential information (e.g. profile number, PIN, password, account details and transactions) is transmitted over the internet, NetBank encrypts it to protect it from unauthorised people.

What is encryption?

Encryption converts a meaningful message or other information into something meaningless to those without the authority to view it. It also allows an authorised person to ’decrypt’ the message, i.e. to convert it back into its original form. Encryption and decryption make it possible to pass messages between two (or more) people/computers without allowing anyone else to understand them.

What kind of encryption does NetBank use?

Nedbank doesn’t encrypt information that is publicly available. Your NetBank banking session, however, is protected by the highest level of security, provided by an internationally tried-and tested encryption technique that is significantly stronger than the 40-bit-key industry standard.

Without getting too technical, our technique is based on Secure Sockets Layer SSL standard (of a similar strength to that used by other leading international internet banks) that encrypts information between your web browser and our banking World Wide Web server.

How do I encrypt my secure communications with Nedbank?

If you have the browsers Microsoft IE 6 or higher, Mozilla Firefox 2.x or higher, Opera 8 or higher, Safari 3x or higher, Netscape 7x or higher (all of which are
SGC-capable), you’ll be able to access NetBank without any additional software.
These browsers supply 128-bit encryption to NetBank, and 40-bit encryption to
non-banking sites that require encryption.

How do I know when my communication with Nedbank is encrypted?

To verity the security of your connection. Double-click on the lock displayed on the bottom right of the status bar. Click on ‘View’ to view the certificate properties and then click on the ‘General’ tab at the top. You may also view the other tabs which will contain more information on the certificate.

Site certificate

If you want to be sure that you are at the genuine Nedbank banking site, look for our website signature, in the form of digital certificates. These confirm that you are connected to the correct site.

To use this facility always check the certificate to ensure that it is valid, as described above. Certificates have to be verified on the NetBank site.

How to verify the NetBank site certificate if you use a SGC browser:

Browsers will allow you to view a site certificate from the ’Properties’ option under the ’File’ menu bar item at the top of your screen. Or by double-clicking the lock
icon and selecting ‘View’ to view the certificate properties. Select the ‘General’ or any other tab from the top to view different certificate data.

Firewalls

Firewalling is a barrier between a sensitive internal network (as used by Nedbank) and the internet. Nedbank’s state-of-the-art firewalls protect our computers and your data, reinforced by other high-security measures designed by experts and continually reviewed by specialists.