The ACT Government has begun a pilot program that could be used to overhaul the way services are provided to vulnerable families.

A report by the Government and non-Government agencies found families in crisis face a lack of service continuity, inflexible eligibility criteria, and unrealistic demands from providers.

It can lead to mistrust and families at risk choosing not to access help from the system.

The Listening to families report recommended community hubs to coordinate access to services for the family, a lead case worker to drive support, and an online family profile to be shared across organisations.

In response the Government has set up a pilot program of 11 families allocated a lead case worker to help reduce duplication, improve coordination, and deliver the right services.

Community Services Minister Joy Burch says if successful the project could attract funding to expand.

"I think there's a capacity for up to 200 families who we know we would like to work with across all our services systems whether it is education, care and protection, justice or health," Ms Burch said.

"How can we work together when a family comes to one point, the others then fall into place and give the support that they need."

The timeframe is for plans to be developed by families and the lead workers for authorisation in the next month, with implementation of approved service offers from May.

The directorate says the project will also look at informal support networks to help build capacity within families and communities, and how the families can contribute to their solutions.

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