topic Re: Universal remote in Home Theaterhttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283439#M26799
<P>So I installed the application on a completely different device and I see exactly the same issue.</P>Fri, 27 Mar 2020 14:51:35 GMTMickknowles2020-03-27T14:51:35ZUniversal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/282684#M26673
<P>Hi I am trying to connect my soundbar 700 universal remote to control other things like my tv, DirecTV box and my Sony 4K player. All I can get it to do is switch the TV (samsung tv) on but even then I can't get the remote to perform any functions. It works ok with the soundbar but I can't pair it with anything. When&nbsp; I go into the Bose app and select configure sources there is just nothing there.</P><P>Very very confused!</P>Wed, 25 Mar 2020 11:53:14 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/282684#M26673Mickknowles2020-03-25T11:53:14ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283164#M26755
<P>Hi @Mickknolwes, Thank you for reaching out and welcome!&nbsp;</P>
<P>&nbsp;</P>
<P>I'm sorry to hear of the issues you are experiencing with your universal remote and will be more than happy to help you.&nbsp;</P>
<P>&nbsp;</P>
<P>I have included a <A href="https://www.bose.com/en_us/support/article/programming-the-universal-remote.html" target="_blank">LINK HERE</A> which will provide all the information you need to program the remote.&nbsp;</P>
<P>&nbsp;</P>
<P>If you need any further assistance, do not hesitate to reach out again!</P>Thu, 26 Mar 2020 17:28:26 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283164#M26755Jessie_O2020-03-26T17:28:26ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283222#M26767
<P>Thanks for the response. Unfortunately that didn't help. When I go into the remote settings of the app there are 3 sections.</P><P>TV - inside this section it just says "Television" with an option at the bottom to remove the tv.</P><P>Configure Sources - in this section there is nothing at all other that a header which says "source buttons" but nothing else there.</P><P>Advanced - in this section it just says "Bose Universal Remote" with an option at the bottom to remove the remote.</P><P>There is no other guidance on how to add a device to the app or remote.</P><P>&nbsp;</P>Thu, 26 Mar 2020 19:28:19 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283222#M26767Mickknowles2020-03-26T19:28:19ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283229#M26768
<P>Hi <LI-USER uid="154109" login="Mickknowles"></LI-USER>,&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for coming back to us! This is certainly unusual. Underneath the source buttons header, you should see 'Add a New Device'.&nbsp;</P>
<P>&nbsp;</P>
<P>I would recommend removing the remote in the advanced settings. Then deleting the application and reinstalling it. Once complete, re-pair your remote using the app.&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know how you get on!</P>Thu, 26 Mar 2020 19:49:20 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283229#M26768Jessie_O2020-03-26T19:49:20ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283258#M26770
<P>That was the first thing I tried. I removed the remote from the app, then removed the soundbar config then deleted the app entirely then went through the whole thing from scratch but still when I click into sources there is nothing at all there and no way to add one???</P>Thu, 26 Mar 2020 21:22:54 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283258#M26770Mickknowles2020-03-26T21:22:54ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283272#M26776
<P>How strange.&nbsp;</P>
<P>&nbsp;</P>
<P>Do you have another device with the app installed on it that you can try?</P>
<P>&nbsp;</P>
<P>Let me know!</P>Thu, 26 Mar 2020 22:10:26 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283272#M26776Jessie_O2020-03-26T22:10:26ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283317#M26783
<P>I will try that. Is there somewhere here i can add screen shots to show you what I am seeing?</P>Fri, 27 Mar 2020 02:13:37 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283317#M26783Mickknowles2020-03-27T02:13:37ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283439#M26799
<P>So I installed the application on a completely different device and I see exactly the same issue.</P>Fri, 27 Mar 2020 14:51:35 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283439#M26799Mickknowles2020-03-27T14:51:35ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283736#M26851
<P>Hi <LI-USER uid="154109" login="Mickknowles"></LI-USER>,</P>
<P>&nbsp;</P>
<P>You should be able to attach images to your post.</P>
<P>&nbsp;</P>
<P>In regards to the issue, do you remember going through the initial setup process for your Soundbar 700 where it would've asked you to configure your remote to control the soundbar?</P>
<P>&nbsp;</P>
<P>What you may want to try is the following steps to connect the remote to your soundbar without using the app:</P>
<OL>
<LI>Unplug your router to disconnect the soundbar from the Internet</LI>
<LI>On the remote control, simultaneously press and hold the&nbsp;<STRONG>Volume&nbsp;down</STRONG>&nbsp;and&nbsp;<STRONG>Left&nbsp;navigation</STRONG>&nbsp;buttons for five seconds to clear pairing memory of the remote. The Power, Source Power and TV Input icons at the top of the remote will blink three times</LI>
<LI>On the soundbar, press and hold the&nbsp;<STRONG>Action</STRONG>&nbsp;○ button for five seconds. The light bar will glow continuously&nbsp;while the button is being pressed<BR />
When the soundbar is disconnected from the Internet, the Action button will not attempt to access a voice assistant</LI>
<LI>On the remote control, press the&nbsp;<STRONG>Center navigation</STRONG>&nbsp;button once. Within a few seconds, the six source icons on the remote will blink three times to indicate it has paired with the soundbar</LI>
<LI>Plug in your router. It may take a couple minutes for the router to restart and reconnect all devices to the Internet</LI>
</OL>
<P>Let me know if you make any progress!</P>
<OL>
</OL>Sat, 28 Mar 2020 16:48:35 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283736#M26851Sam_F2020-03-28T16:48:35ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/288744#M27624
<P>I haven't been able to make this work yet but another question is if I connect the soundtrack via HDMI instead of the optical cable i get no sound&nbsp;</P>Fri, 10 Apr 2020 01:33:01 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/288744#M27624Mickknowles2020-04-10T01:33:01ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/288846#M27642
<P>That does seem strange! Just to confirm, have you selected HDMI as the output for the sound in your TV settings?</P>Fri, 10 Apr 2020 12:33:49 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/288846#M27642Vicky_W2020-04-10T12:33:49ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289128#M27694
<P>so I followed the steps. Disconnect my wifi, cleared the pairing memory from the remote and then paired to the speaker with wifi off but when I go into configure sources in the app I still do not see an add button just a blank screen with "edit" at the top right.</P>Sat, 11 Apr 2020 11:58:02 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289128#M27694Mickknowles2020-04-11T11:58:02ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289130#M27695
<P>I tried to attach a screen shot but there is only an option to add a link not a screenshot or image</P><P>&nbsp;</P>Sat, 11 Apr 2020 12:00:58 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289130#M27695Mickknowles2020-04-11T12:00:58ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289233#M27710
<P>This does seem strange, does this occur with any other devices running the app at all?</P>Sat, 11 Apr 2020 15:41:42 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289233#M27710Vicky_W2020-04-11T15:41:42ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289241#M27711
<P>the soundbar is the only device I have on the app.</P><P>When I select "configure sources" I just get a screen with "source buttons" and "edit" but now way to add a source</P>Sat, 11 Apr 2020 15:48:56 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/289241#M27711Mickknowles2020-04-11T15:48:56ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/290899#M27938
<P>I have the same issue. The tv and other source selection screens are blank. There are no components to select from. &nbsp;Any suggestions?</P>Wed, 15 Apr 2020 23:37:37 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/290899#M27938Tcc14962020-04-15T23:37:37ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/290956#M27948
<P>I have not been able to get the Universal Remote to change the channels of the cable box.&nbsp; I can turn the tv and soundbar off and on but I have tried repeatedly to change channels but it just doesn't work.</P><P>I have an LG TV and the cable is Spectrum.</P>Thu, 16 Apr 2020 05:12:06 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/290956#M27948cnietfeldt2020-04-16T05:12:06ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291133#M27969
<P>I really have no idea. I have done complete uninstall and reinstall,&nbsp; changing things, resetting network, you name it and I have never been able to to add a single device</P>Thu, 16 Apr 2020 13:24:35 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291133#M27969Mickknowles2020-04-16T13:24:35ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291145#M27970
<P><LI-USER uid="154109" login="Mickknowles"></LI-USER> and <LI-USER uid="158739" login="Tcc1496"></LI-USER> - Are you able to use the below button when responding to a message to include an image? It would be great to visualize what you're seeing on your end to compare.&nbsp;</P>
<P>&nbsp;</P>
<P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/bose.response.lithium.com/RESPONSEIMAGE/278532a1-9d60-4e64-b498-d24966674ddf.default.PNG" /></P>
<P>&nbsp;</P>
<P>For the moment, let's focus on your difficulties with the remote specifically - not the HDMI connection.&nbsp;</P>
<P>&nbsp;</P>
<P>When in the Bose Music app, having selecting Speaker &gt; Settings &gt; Universal Remote - Configure Sources, you should be presented with the following screen. What do you see here? Is this the page where you can only see "Edit" on the top-right? What happens if you tap this button - do you get any further options?</P>
<P>&nbsp;</P>
<P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/bose.response.lithium.com/RESPONSEIMAGE/89bacf52-af89-454e-8415-fac02d6496d5.default.png" /></P>
<P>&nbsp;</P>
<P>Have you tried removing the remote's association to the soundbar, and then attempting the steps outlined earlier by Sam? Under the "TV" section (accessed via&nbsp;Speaker &gt; Settings &gt; Universal Remote - TV), there will be a red "Remove/Delete TV" button at the bottom of the page. Then, perform the remote reset from Sam. If you're still unable to access the configure sources section, there may be something deeper going on. What devices have you tested using the Bose Music application on?</P>
<P>&nbsp;</P>
<P><LI-USER uid="158780" login="cnietfeldt"></LI-USER> - Are you also unable to access the sources section like the other users in this thread,&nbsp;or have you successfully programed the sources within the Bose Music app and the systems are not responding as intended?</P>Thu, 16 Apr 2020 13:54:29 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291145#M27970Andy_B2020-04-16T13:54:29ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291257#M27991
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image1.png" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8606i1B42E880AB0FE23A/image-size/medium?v=1.0&amp;px=400" title="image1.png" alt="image1.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image2.png" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8607i6BA405E0CED91C72/image-size/medium?v=1.0&amp;px=400" title="image2.png" alt="image2.png" /></span></P><P> </P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image0.png" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8605i87B9C53EFAD5BB2A/image-size/medium?v=1.0&amp;px=400" title="image0.png" alt="image0.png" /></span></P><P>These are the screens I see. The system is connected by an optical cable not the HDMI - As you see in the screens there is nothing visible as you have described.&nbsp;</P>Thu, 16 Apr 2020 17:04:26 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291257#M27991Tcc14962020-04-16T17:04:26ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291262#M27993
<P><LI-USER uid="158739" login="Tcc1496"></LI-USER> - Thanks, certainly looks unusual. Have you used the "Remove" button on the "Universal Remote" section, then reset the remote and reconnected using the steps in Sam's post <A href="https://community.bose.com/t5/Home-Theater/Universal-remote/m-p/283736/highlight/true#M26851" target="_blank">HERE</A>? Additionally, have you tried using the Bose Music app on a different device, or alternatively uninstalling/reinstalling the app? Finally, have you tried creating a new Bose Music account, and programming the remote for the speaker via the alternative account?</P>Thu, 16 Apr 2020 17:13:59 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291262#M27993Andy_B2020-04-16T17:13:59ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291346#M28016
<P>For clarity - The sound-bar works fine, Im unable the link the remote to the tv, cable box and Apple 4K. &nbsp;My wife down loaded the app on her phone and has the same issue. &nbsp;I removed the remote once, reset it and reloaded it.</P><P>&nbsp;</P><P>I have not rebooted the router yet or created a new account - But i will try that - I will be surprised if that is the fix since everything else on the app works fine -&nbsp;</P>Thu, 16 Apr 2020 20:29:01 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291346#M28016Tcc14962020-04-16T20:29:01ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291392#M28026
<P>I don't see the camera button when I reply. I see the B (bold) button, the I (italic) button, the U (underscore) button, an S with a line through and a chain link looking button and that is all. I tried using Mozilla and chrome browsers and see the same on both.</P><P>&nbsp;</P><P>When I go into configure sources I don't see the option to add device i just see the heading "source buttons" top center which is not interactive. And top right it says "Edit" if I click the "Edit" word it changes to a red color and now says "delete" instead of edit but doesn't actually do anything.&nbsp;</P>Thu, 16 Apr 2020 23:26:42 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291392#M28026Mickknowles2020-04-16T23:26:42ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291396#M28028
<P>I accepted the previous comment as a resolution in error, this is still not resolved</P>Thu, 16 Apr 2020 23:34:02 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291396#M28028Mickknowles2020-04-16T23:34:02ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291558#M28039
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Mickknowles_0-1587128616425.png" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8611iF4AFCE6EBA25D22F/image-size/medium?v=1.0&amp;px=400" title="Mickknowles_0-1587128616425.png" alt="Mickknowles_0-1587128616425.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Mickknowles_1-1587128779315.png" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8612iB07FC6EC5416E27B/image-size/medium?v=1.0&amp;px=400" title="Mickknowles_1-1587128779315.png" alt="Mickknowles_1-1587128779315.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Mickknowles_2-1587128796902.png" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8613iFEDD6AA3DEDD57CD/image-size/medium?v=1.0&amp;px=400" title="Mickknowles_2-1587128796902.png" alt="Mickknowles_2-1587128796902.png" /></span></P><P>&nbsp;</P>Fri, 17 Apr 2020 13:06:54 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291558#M28039Mickknowles2020-04-17T13:06:54ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291727#M28076
<P>I just gave up and am using the remote that came with the LG television.</P><P>&nbsp;</P>Fri, 17 Apr 2020 18:19:40 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291727#M28076cnietfeldt2020-04-17T18:19:40ZRe: Universal remotehttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291777#M28086
<P>I'm starting to feel that way too.&nbsp; Its very disappointing <span class="lia-unicode-emoji" title=":confused_face:">😕</span>&nbsp;</P>Fri, 17 Apr 2020 20:44:26 GMThttps://community.bose.com/t5/Home-Theater/Universal-remote/m-p/291777#M28086Mickknowles2020-04-17T20:44:26Z