I do have sufficient knowledge to know that only a complete ..... would wait 3 years to retake an exam for a course

I also have sufficient knowledge that if there has been a revision to the course material that is key to the test that I failed; then I would need to RETAKE THE COURSE because the material has changed

In addition, as I am an IT Professional with decades of IT Experiences and 10+ years using ITIL Better Practices along side of CoBIT, ISO 20000 etc, I know that there is something called Intellectual Property rights and that ITIL is protected by that - especially for the course material and the exams

So that I would be a complete brainless fool to ask for
copies of exams
copies of course material

Finally, while I have not taken the ITIL v3 courses, I have done the v2 Service Manager's 10 day course and passed both written essay exams - part of which dealt with CSI.

If you are having this much trouble on the topic you stated, then you DO NEED to sit the course as you have not gained a good understanding of ITIL and of CSI_________________John Hardesty
ITSM Manager's Certificate (Red Badge)

The CSI in the book is an example which any person can use to customize for their own purposes.

That is whole point of ITIL.. There are no standards, templates, or any such like. It is all down to how the individual designing / implementing the process in question or doing the CSI against the process

Each CSI endevour would be different in some respects and not in others as the CSI process looks at an existing process and sees what can be improved upon - hence the I in CSI.

But, you using some one else's created CSI Template for your own as study material. Hopefully, it helps you get over this issue. However, what you do not have is the context in which that person has created the template as well as whether all of fields on the template represent all of the fields needed or desired or wanted. As well as the fact, there may be fields or columns missing that may be pertinent or not