Ordering

All items ordered with lookfantastic depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

It's easy to place an order with us. Log-in to your account to begin browsing our range.

Once you've found the product you want, you'll need to click 'Add to basket'. You can either carry on shopping or click 'View Basket' if you've got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually.

Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way.

Any order placed for delivery outside of the United Kingdom could result in import duties and taxes (including VAT) and this falls under the discretion of local customs office. Any such additional charges must be borne by you.

We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

Please note, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you and outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help.

If you want to add new payment details then you'll need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty brands with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.