Shipping & Refunds

Most orders take 1-2 business days to process. International orders and orders over $1,000 may take an additional 2-3 days to process. Once processed your order will ship according to the guidelines below. Ensuring that you receive your tickets is our top priority.Here are our shipping options:

FREE Same-Day Pick-Up: Are you hesitant to place an order, in fear of possible changes in your plans? Well, fear not! The Momma offers same-day pickup on all orders. Being one of the largest ticket brokers in the industry, we have the ability to keep inventory on hand and fulfill all rush orders. Our convenient location (2 miles from Disney) makes this option the most economical and easy method for you to receive your tickets. We just require that the credit card holder be present with the credit card used and matching photo ID in order for tickets to be released. Place your order now, and it will be ready for pick up today! Cost: FREE!

Pick-Up Location:

950 Celebration Blvd, Suite HCelebration, Florida, 34747

Hotel Delivery: If you do not want to pick up your tickets from our distribution office, and you will be staying in an Orlando area hotel, please select this option. We make the delivery to your specified hotel either the day before or the morning of your arrival. Upon checking in, simply ask the front desk clerk for your package. Orders for Hotel Delivery must be placed a minimum of 48 hours before check-in to ensure delivery. Room reservations must be under the same name as the cardholder paying for the tickets. COST: $10

USPS Priority Domestic Mail: Delivery location must be in the continental US, Hawaii, Alaska, Puerto Rico. Order must be placed 10 days prior to your departure in order to ensure delivery. Packages will only be delivered to the credit card’s billing address.COST: $10

USPS Priority EXPRESS Mail: Orders shipped in 2 Business Days within the continental US. Orders are shipped the next business day after they are received. Packages will only be delivered to the credit card’s billing address.COST: $30

USPS Priority International Orders: Please allow 4 weeks for delivery to Canada or the United Kingdom. COST: $35

Refund Policy: Orders are non-refundable and non-transferable once tickets have been issued. If an exception is made to this policy, there is a 10% fee applied to the order total, minus the delivery fee. This covers re-stocking and processing fees regarding your ticket purchase.

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Whether you're here in Orlando for business or an Orlando vacation, discounts CAN be found and are really not that difficult. Call us today to save money.