TC Facilities Management (TCFM) joined centre manager, Ailsa Fraser, and other members of the Eden Walk team at an awards lunch to mark its achievement in attaining the British Land customer service silver standard. The awards were held in London and more than 300 people were in attendance.

The British Land customer service awards were first introduced in 2016 after the national roll out of its customer service standards across its complete retail, office and development portfolio covering 25 million sq ft of floor space across the UK.

The British Land customer service standards focus on a number of areas ensuring delivery of a safe and enjoyable shopping experience. Having achieved the bronze standard in 2016, TCFM proposed a number of measures to contribute to Eden Walk’s goal of achieving the silver standard. On the back of the latest award, TCFM is already discussing with Eden Walk how this achievement can be built on.

Ailsa Fraser, Eden Walk’s centre manager, said: “The British Land customer service programme has just completed its third year. It has proven extremely successful in changing the attitudes of staff and colleagues towards our customers and to each other. It has ensured that British Land shopping centres stand out amongst the rest.”