Learn about the tools and techniques the Universal American internal audit team has used to meet stakeholder demands, including alternative ways to communicate the annual audit plan and ways to link strategy and risk to the audit plan.

Discover how Universal American's internal audit team has leveraged the client/service provider relationship to generate fresh ideas, enhance auditor career development, and drive both efficiency and effectiveness.

Discuss how you can develop a strong team without taking away from the time you should be spending on business issues.

Anne Mercer is responsible for oversight of the corporate-wide Internal Audit Program and Sarbanes-Oxley Compliance Program at Universal American. Previously, she held various auditing positions at Fleet Financial Group, Arbella Mutual Insurance Co., and Hanover Property and Casualty Co. Mercer is a member of The Institute of Internal Auditors and currently serves as international treasurer. She is also a member of the Association of Certified Fraud Examiners and sits on the Audit Board for the City of Orlando, Fla.

Presenter Biography:
Scott Norton, CPA

Scott Norton manages several outsourced and co-sourced internal audit relationships. He also has experience implementing and sustaining effective enterprise risk management programs and Sarbanes-Oxley compliance programs. Prior to joining Protiviti, Norton was an external auditor for eight years at a Big Four firm. His experience includes working with clients in the insurance, entertainment and hospitality, health care, and manufacturing and distribution industries. He has served a number of Fortune 500 clients. Norton is IIA- accredited in internal audit quality assessment.