... would like to commend Lesley on stressing on the pain points of Self-Service where the continuity in the service is broken. More or less I belive that much is laid to rest depending on the solution offering for the target vertical or...

Until humanoid robots take over customer service departments, Call Centers and Help Desks should always be an out to Web-based frustrations. Self-service is more about incorporating automation tools into a Web site that make it easier to find frequently requested information. They are...

The reason is that unless you come to the table with a BI *application*, tools are still just that – tools: complex and expensive to buy, use, and maintain. Self-service applications in the cloud are the opposite: easy and affordable to buy, use,...