Accepted Payments

Shipping

Policies

All Artfire Patrons get a 5% discount on EVERYTHING in our shop!
Looking for something specific? Use CTRL+ f on your keyboard to pull up a search bar and type the keyword(s) for what you want to know!

All of our items are OOAK (One of a Kind) because they're all original designs, scents, and handmade! They are also 100% American made in the USA. When we say our items are OOAK, we mean it because each piece of jewelry is handcrafted and we won't take orders for or sell duplicates of a single item unless it is altered in some way (color, pattern, glass, scent, etc.). The item you get will genuinely be unlike anything anyone else on the planet has without paying diamond prices. Each jewelry candle features a handmade jewelry item inside, so you win the best prize every time.

Our candles are incredibly unique in that they have a pair of earrings in them worth $4-$20 or a bracelet in them worth $5-$30. Just the burn the candle for a few hours to reach the gorgeous, one of a kind prize inside! Other candles we feature include massage oil and stone meditation.

We use Paypal, which allows us to take most of the major credit cards (you don't have to be a Paypal member to check out with us). Now we also offer paypal express, a quicker and easier way to check out!

You get a free random item on orders $50 or more (not including shipping).
The "random" item is based upon what you buy...If you buy jewelry the free item will be jewelry; if you buy candles the free item will be a candle, if you buy both let us know if you want candles or jewelry in the buyers comment section!

Shipping Policies:
We use the United States Postal Service to ship our items world wide.
If an item is damaged during shipping contact us with a picture of the damaged item within 30 business days (Monday-Friday) and we will replace it or refund the full item cost (depending on the item and whether you want a refund or replacement, we may ask you to send the item back to us).

Returns/Exchanges:
We DO NOT except returns for candles, we do for undamaged jewelry items, but we will gladly do exchanges on unused items. If you're unsatisfied with your purchase for whatever reason, we'll exchange it for another item or items (as long as it doesn't exceed the value of the item being exchanged) within three months (90 days) of purchase. The unwanted item being exchanged will have to be returned to us before we pay to ship out the exchanged item(s) (this guarantees to us that the exchanged item wasn't used or damaged).

*ALL of our chainmaille necklaces come with a LIFE TIME GUARANTEE.
Chainmaille is very sturdy and we am confident it won't break without immense pressure and wear. Thus, if it is ever broken or damaged beyond function just mail it back to me and I will fix it then send it back to you with no repair charges!*

Please let me know before mailing a chainmaille necklace that needs repair this way if I need any material I am out of to fix it I can order it and get your necklace fixed as quickly as possible. Also, it needs to actually be broken to the point where it is nonfunctional. I cannot fix chainmaille items that simply do not fit one's style anymore.

All of our other jewelry items can be sent back to us and repaired/altered for a small fee depending on the item, just contact the seller if you have any questions regarding repairs or alterations on previously bought jewelry items.

Custom Items (General):
You may request custom jewelry and/or candles and/or bath & body products. The more specific, the better. *You can also request items already listed in different colors/scents with custom orders*. We can also mail a physical custom-items pamphlet to your door free of charge.

For all custom orders please e-mail us at KattyCandlesandJewelry@gmail.com or message us through our facebook page (e-mail is faster).

Some of our custom items have guidelines to request them, so see the categories below. If you do not see the type of item you wish to request in the sections below, then there are no guidelines (e.g. stained glass pieces send me a pattern and relative size, artwork such as fine arts, polymer clay charms, etc).
We will ask questions to make sure we're making exactly what you want, and with jewelry items or custom charms take pictures along the way to be certain your vision is coming together!
The custom item will be listed, reserved, and you may decide whether you still want it or not based on the picture.

*Remember that all of our items are handmade, so if you request a duplicate of an item that has already sold it won't be exactly the same.*

Also, remember that custom items have custom prices and vary greatly in value. If the item is requested with a deadline for completion of less than one month a 20% fee will be added to the items final cost for rush creation.
If you have any questions about requesting items, feel free to send us a message. We love doing custom orders and we will work with you to get exactly what you want for the price you want, so don't be afraid to message us if you're worried it will be too expensive.

Requesting Candles:
You can request a regular candle, hidden jewelry treasure candle, massage oil candle, and now even meditation candles with stones sprinkled on the top.

When requesting a candle with jewelry please tell us whether you want earring studs (for studs indicate if you would like fruit, animal, random, holiday, or food OR see specifics on requesting earring studs), dangling earrings, or a bracelet. You can pick the wire for a bracelet (either silver, copper, or dark blue steel wire). For earrings (NOT studs) you can choose gunmetal, copper, or sterling silver hooks. Then tell us what colors you'd like it to be, the rest will be up to the jewelry maker (Kate). You can request up to 3 pairs of earring studs per candle. Prices vary based on contents and ounce accordingly:
***Earring Studs (+$3 for each extra pair of earring studs)
10 oz = $12
16 oz = $18
20 oz = $22
***Dangling Earrings
10 oz= $15
16 oz= $20
20 oz = $24
***Beaded Bracelet
10 oz= $18
16 oz= $22
20 oz = $26
***Beaded Bracelet with a Charm
10 oz= $20
16 oz= $24
20 oz = $28
****Gemstone Beaded Bracelet
Prices vary, please contact us.
If you would like a different ounce amount, email us for pricing. The type of glass may also add the cost, as these prices assume it is a plain, clear glass. Upcycled glass typically adds +$3-5, colored glasses +$2, and oddly shaped glasses +$2-5.

Scents can be mixed within a single candle upon request (please, no more than three scents per one candle). Most of these scents can be used with the Bath & Body products such as lotion bars, bath salts, lotions, and body washes too.

Requesting Sets of Earring Studs:
We are no longer doing sets based on the numbering in polymer clay earring sets.
You may still request earrings and sets in other colors or from the gallery. Remember that custom items have custom prices, but we will work with you to make your perfect earrings for the price you want to pay!

Requesting Hand Painted Charms:
Hand painted stained-glass style glass bottle charms (the paint being on the inside of the bottle so it will not fade or rub off in any way, plus it's a unique and difficult technique) are requestable. They can be requested with certain designs and/or patterns and/or colors. I can also paint metal or plastic charms. Just ask and I'll see what I can do!

The colors I have available to me now for glass charms: black, purple, red, orange, glittery yellow, aqua green, grass green, dark blue, and white.
I can also paint charms with alcohol inks, giving a unique color-blended style.

*Please look at the patterns I have already made for examples. If I don't have items with the weave you want, you can request it anyways as long as it's in the above list. I can also do combinations of multiple weaves. For example, I could do a Japanese 12-in-2 pendant with a Helm woven choker necklace, a Persian bracelet with a Japanese 12-in-2 focal point, etc.
You can request any colors for Chainmaille.

Requesting Bath and Body Products:
Most of our scents on the above list are body-safe, please message us to confirm a scent or combination of scents you would like are body safe.

Absolutely FREE gift wrapping for the holidays: We will gift wrap any item totally free. Just indicate in the buyers section that you want us to wrap the item. If you want to wrap it yourself but need some paper, let us know in the buyer's comments at check out and we'll send you some wrapping paper.

Want a gift card? Send us a message and we can create one at ANY price (We can mail a certificate through the postal service or email one to the recipient). Request it, we'll list it!

If you have any questions about our policies and/or custom orders feel free to contact us through our facebook or e-mail us: KattyCandlesandJewelry@gmail.com.