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Friends, It’s time to move this blog to a new home. We’re keeping up some of the goodness in this archive for now, but in the meantime, visit us at http://www.brightstepleadership.com. Together we climb, Megan

In the four years since starting BrightStep, nearly 100% of my clients have turned over their Salesforce administrator. Some of them twice. In fact, two of the project leads at two different clients gave notice in the past two months…

During my college years, and for a few years after, I had the pleasure of playing rugby. I fell in love with the sport – the dynamism of the game, the strategy, the physicality, and the way we learned to…

Earlier this week I deleted an old managed package out of a client’s instance. I was pretty sure that we had migrated all the data needed, months before, into the new data structure but I had that niggly feeling…

A wise woman said it best: “The harder my job gets, the less anyone around me understands what I do.” As technologists and people spreading our wings in technology, this can feel all too true. The more troubleshooting we’ve done,…

A funny thing happened on social media recently. I unplugged for a month, and got back – eager to check my notifications while I’d been gone. There were no substantive notifications. No one noticed I’d been gone. I laughed…

Photo by By Kamil Macniak via ShutterStock I was in an engaging keynote last week at the Salesforce.org partner summit, where Phillip Crockford shared many leadership nuggets. One of the things he spoke about was the need for leaders to…