Tuesday, March 17, 2009

A couple weeks ago, I spoke to a home inspector who spent a great deal of time telling me how bad he thought the market was. After asking him why he felt this way, he proceeded to explain how bad new housing was and that the mortgage crisis was affecting everything. It really didn’t matter what kind of “business building” suggestions I made to him. He opposed every single one of my ideas. No matter what I suggested, he was not willing to adjust his viewpoint that everything was “terrible”.

I decided to research other home inspectors businesses. I approached employees of AHIT, American Home Inspectors Training Institute, a company which has trained thousands of home inspectors across the country and asked them what the general feeling and feedback was the inspectors who called their customer service and technical support. Overall these were the comments: “I’m not growing as much this year as last year, but things are still plugging along” or “I stepped up my marketing efforts because my business is a little flat this year, but I feel like I’m going to be up a little over last year when it’s all said and done”. In general, the people who remain positive and focused on building their businesses are doing better than the negative ones.

This is true of people in any business. If you only focus on what the media is saying, whether bad or good, your business will probably flow with the “headlines.” The reason for this is because what you believe and get emotional about, you bring about. If you’ve built your business on sound business principles and you focus on the positive, you have very good chance of doing better and more customers will want to work with, or refer you. It’s much more enjoyable to talk and be around positive people than negative ones.

Take a close, objective look at your attitude and make sure you’re staying positive about your business and your industry. If you’re staying positive, good for you! If your attitude has been negative, change it. Every industry has cycles and your attitude has a lot to do with how your business will weather it. Focus on how you want your business to be, focus on the good benefits you provide your customers, and focus on being positive. Do this and you’ll have a better outcome with your business.