Overview

During this three-day interactive training course, students will work
from a backlog of stories (requirements) to configure IT Service
Management applications in ServiceNow. These stories represent the
most common implementation requirements for each application,
providing students with practical experience that may be leveraged
immediately for ServiceNow implementations.

Who Should Attend

The ServiceNow ITSM Implementation course is for customers,
Partners, and employees in technical roles such as Technical
Consultant, Architect, and System Administrator, who implement ITSM
applications such as Incident Management, Problem Management, Change
Management, Knowledge Management, Configuration Management, and
Request Fulfillment / Service Catalog.