IDS offers 1 day implementation services to make sure the application is deployed correctly on the server and client computers.
Backup setup is also part of the implementation.

You will receive free upgrades during the warranty and/or maintenance period. Upgrading will guarantee that you take advantage
of the new features and capabilities right away.

IDS offers complete training on the installed software, how to use the software, how to back-up the database and other technical
details.

IDS monitors the system for up-time and track its error log ensuring all issues are escalated and promptly resolved. Support
includes the following:

Analysis and bug fixing when notified

Minor enhancements/changes

Provision of patches/updates bug fixing for software

IDS adopts a well-developed procedure for recording calls, following up on our clients, and providing general support. We
usually call you back within 24 hours with a solution at hand
for most situations. Emergency calls are taken seriously and
given priority with the intention to provide immediate solution
to the problem(s).