completely frustrated by this airline. I flew to Ndola from Lusaka with a same day return ticket. My return ticket read 8.15 same day return. When I went to the airport there was no flight as they said that 8.15 meant morning. I was told that I should know that In southern Africa they use the 24 hour clock!!
I spent the night in Ndola with no change of clothes or mu much needed medication. The next day despite assurances the previous day that we would be on the flight, I was forced to buy one way tickets for my daughter and I.
Traveller beware. Please know your 24 Hour clock before you book to travel with Proflight Zambia
This is theft!

I flew from DaNang to Hoi chi Ming city on 20th March flight VN127 at 19.45. This flight was delayed nearly 3 hours and we missed our Emirates connection to come home. Could you please email me the reaso why it was delayed for my insurance company. This caused us a lot of stress and expense.
I have tried other addresses and no one seems to want to help. All I want is a email with the reason why.
My email address is callumnile1@aol.com
Hope you can help
Mrs Callum Nile

On the evening of April 3, I received a notification from JetBlue that the next day’s 8:40am flight out of Boston’s Logan Airport had been canceled, 12+ hours in advance. This was perplexing, as I happened to be leaving Boston at the same time as friends flying different airlines—none of their flights were canceled.
When I called customer service, I was told that the cancellation was due to weather, and that “all the other airlines would be canceling their flights in the morning” as well. My emotionally taxing conversation with the representative involved being repeatedly interrupted, talked over, and lectured. Having worked in customer service myself, I was appalled. I was initially told that my only option was to take the next JetBlue flight out of Boston at approx. 1:30pm. I was then told that flight was full, and that I would have to take a flight out the next day, except, oops, that one was full too. My remaining option was to take a Wednesday flight, staying two additional nights in Boston at my own expense. I asked to be rebooked on another airline, and was told I would have to rebook it myself. I was offered a refund, which the representative later clarified would be only a half refund. I rebooked with American for a flight leaving at 8:00am, a mere 40 minutes ahead of my original JetBlue flight. Surprise, surprise, it left perfectly on time. Unfortunately, my new one-way ticket cost more than my original roundtrip with JetBlue.
JetBlue stated that this cancellation was due to weather. However, other airlines managed this situation just fine. On April 4, JetBlue cancelled 3% of its total flights, while Delta and American only cancelled 1%. In situations such as this, JetBlue is unable to provide a comparable level of service as other airlines. JetBlue customers are essentially being penalized for choosing JetBlue over another airline. They have a practice of preemptively canceling flights, especially those flights which are not full (a fact revealed to me in an exchange with another customer service rep.) in an effort to control *potential* delays in other parts of the country. Those customers whose flights are cancelled simply because they are not full? They’re out of luck.
To blame a business decisions on the weather in order to avoid paying for travelers’ rebooking fees is disingenuous at best. At worst, it’s theft.
I have since conducted research on whether or not this sort of situation is typical for JetBlue. It is. Take a look at this article assessing JetBlue’s response to a 2014 snowstorm, in comparison with other airlines: money.cnn.com/2014/01/07/news/companies/...
This inept practice (understaffing and mass cancellations) is, on its own, forgivable, and certainly understandable from a business perspective. But it is combined with a total refusal to help passengers rebook in a timely manner, or recompense them when they rebook on their own. If I hadn’t had access to internet in order to rebook immediately, I would likely still be in Boston. It I hadn’t had the available funds to rebook at my own expense, I would still be in Boston without any place to stay.

First I'd like to mention that I take the plane every week between Halim and Yogyakarta for work usually using Citilink and it goes well. This time, due to no availability on usual flights I used Batik air. Here is my experience with them : I am a very displeased client.We are currently waiting in Halim airport, no information is being given to us eventhough our flight is delayed. We are being badly treated by batik air ground crew, they are mocking us. No one speaks enough English to explain to us that there is 2 and half hours of delay. We had to ask another kind passenger to translate for us. The announcements of updates for delay are not given in English and they are being disrespectfull.This is unacceptable from an air line like Batik air. I expected better customer service.Moreover, they are claiming that we cannot be compensated. I don't think that Halim International Airport should be called "international" when no one out of 6 ground staff can explain a simple delay in English.... unacceptable from such an airline.

I'm not happy with your services currently, flights being delayed and cancelled more than the usual. I have been staying in Dakar for almost 4 days now due to flight cancellation without any compensation. Anyways I have invoices and receipts to claim refund before I take legal action. My email is hjatou@yahoo.co.uk

HORRIBLE service, bad organization, STOLE our ticket funds though refusal to provide any satisfaction when one of our travel group had a bad accident the day before travel. She was in surgery the day of travel. We have since been run around between Aer Lingus and Expedia with each saying the other has our money and neither will do a refund for legitimate medical reasons. In addition, they cancelled our return flight, DID NOT NOTIFY US, and then when we happened upon the cancellation the evening before, it took over two hours to get them to reschedule the flight. They initially "offered" to put us on a flight out of Dublin - more than 200 mi. away, with no offer of transportation to Dublin. This airline needs to get its act together. BUYER BEWARE!

Unfortunately, there are a few bad apples within their TSA attendant systems that can harm the welcoming experience for turist. I've experienced that when one of them threw my passport on purpose without apologizing. It's very disturbing and disrespectful. I didn't bothered to report it but I'm sure that person won't stay too long at her job with that sort of "education". I'm a Jew and would never treat anyone like that regardless of my military, security background, or personal beliefs. There's no excuse.

Hi everyone,
Am so bitter right now and i have to speak OUT just to advice any other customer not to fall a victim of rip off like me. do not make a terrible decision flying with this people, i have boarded overland flights for more than 10 times now thinking there will be a change in there service and every time i end up having regrets. This airline is a total rip off and the annoying tin is you do not get value for what you paid for, they will do anything to extort more money from you with the excuse of there so called 'Overland Terms and Conditions'
if you ever book a flight with them and you think of moving it or changing your flight to another day even if you paid 19,000 plus or about 25000 for the business flex which doesn't change the fact that you are no difference from the person that paid 19,000 you are just greater fool to them, so if you try to change your flight they will look for an excuse to take more money from you, as if that is not enough they will deny that you called earlier to change your flight so therefore you just have to pay for something called 'NO SHOW FEE' AND 'DATE CHANGE' and when you try and explain to them you called earlier they will clearly state to you that sorry ma or sir thats what you have to pay like they don't care what you have to say. i don't mind paying 50,000 for a flight but i need the value of what am paying for which this so called overland will not be giving you, you will only get a plane with no AC and they will tell you sorry the AC is not working and we will fix it, so how am i sure the engines are working in good conditions overland? when common AC is in a bad condition and you guys still allowed the flight to take off, this has happened to me more than two times, they only care about getting more money from there customers and even if it requires putting us in heat for hours and also some biscuits and juice to shut us up i presume. i have been played like a fool and tricked into paying more money but i will not allow another customer like me fall a victim .

Hello my name is Joy and I am enquiring if you have flights to Bayankhongor. My husband and I would like to visit our sponsor child. We would like to fly from Ulaanbaatar on Saturday 6th August and return on Sunday 7th August. Can you help me with this enquiry please. My email address is jjwalden2@gmail.com

The worst airline I have ever flown. They were an hour late to depart on the way in and over an hour late on the way out. Not helpful at all. Just Awful. 03/15/2016, There was no gate attendant, Didn't bother to change even the destination. Will never fly with again. I have flown all over the world, India, Greece, etc. Gave us tickets for a different flight and didn't even say anything about our flight being cancelled. Totally shifty. We missed our connection.

WARNING!!!
I booked a way: Guatemala city until Utila in Honduras.
I stopped in Tegucigalpa, La Ceiba and then Utila.
I followed all the instructions of the team of Aerolineas Sosa at each stop.
I thought the immigration was in Utila to have my stamp on my passeport ( I am from France). But no immigration at the airport of Utila. I have been to the immigration of Utila and I had to pay 155USD because I didn't Have this stamp on my passeport because of Aerolineas Sosa.
It is scandalous.
I defenitely don't recommend this airline.

I have been traveling with borajet couple times now for the same route Sabiha gokcen to canakkale. The flight is always and always delayed. Not only 30 min but over 2 hours. This is unacceptable. I travel internationally and try to catch this flight and it never leaves on time to canakkale. Additionally the check in staff is incapable of handling suitcases. What airline can not checkin suitcase not before 2 hours of flight departure. This is unacceptable at this computer age.
I paid a lot of money for this short fly that I delayed 2.5 hours plus I was unable to check in my suitcase until 1 hour before flight departure
I accept some type of compensation or apology from borajet.
It is unacceptable that borajet can not manage 1 flight a day to canakkale on time

Good day! I want to hire one of your small planes(Cessna 182) for aerial surveying purposes. Can you please provide me with contact info of people there who can help me. It would be highly appreciated.

I am very upset that an employee of Jet Star Pacific, who helped me so much on January 13, and I tried
to give her a compliment and send her a gift, that no one responded to my email. Shame on Jet Star Pacific.
I would like her to received some notification and that is fair. What is taking you so long to reply?
kennedy_b@sbcglobal.net
Thank You
Brian

The airline with the WORST service imaginable. They have now managed to lose my luggage twice, and this time it has been 2 weeks and still no sign of my belongings. The staff keeps lying to me regarding the whereabouts of my luggage. As soon as I leave the caribbean for good, I hope I NEVER have the misfortune of travelling with Liat again.

DO NOT TAKE THESE AIRLINES!!! The flight I took was expected to take off on Monday eve., for the following 12 hours they have been lying to us every 2 hours, that "now its going to get ready".... Finally, when i got home - there was no one to meet me, because the status update online said that the flight was delayed for the next day!!! The service is very rude and incompetent. Avoid them.

Worst airline- flight changes 5 times. Origjnally booking at 2:10pm we are still waiting. Recent update is maybe 6:15pm. They didnt even tell us that time changed same day from 4:10 to 5:15 and now again we are still waiting for hopefully a 6:15pm departure. I fly 50% of the time for work and this is completely ridiculous. This is not a weather delay, this is incompetence.

I have traveled with Southwest (SWA) for many years with superb service.
However, on my recent trip last week fr om Oakland to Seattle, when I went to check-in the lines were totally empty. A young Latina agent, who identified herself as Beatriz, was laughing and talking with another young employee and both ignored me, only to respond with an annoyed, perturbed look when I asked to check-in. Because I interrupted their gossiping by asking Beatriz to do her job, she immediately responded with a negative, retaliatory tone, putting me "through the wringer" and at-length scrutinizing of my bags' under-lim it weight and examination of contents.
Although I have flown before several times on SWA with baggage carrying carefully-packaged wine without problems, Beatriz insisted this time it was a major issue.
Short story...just because I asked an immature SWA counter employee to do her job and act as a professional, she ended up wasting my time and charging me an extra $60 for additional, unnecessary packaging of wine and threatened to tack on another $75 for the extra luggage box necessary to encompass the unneeded packaging (almost doubling the cost of my flight)!
My experience with this young SWA employee was disgusting and scam-worthy. Cannot fathom why this highly-regarded airline hires people like this and fails to train them properly?

i tried to book a flight from honking to seoul. first i need 30 minutes to get the flight fare. after i get a good rate and filled out the declarations, i could not press the pay button. after, i tried it again, but the lowest fare was not more available. worse website, not user-friendly and uncomfortable. in my words: a fucking experience.

Dear Kabo Air,
We are Airnav Indonesia have been trying to find a contact email for Kabo Air, but we unable to find one. We need to sent invoice of Air Navigation Services for Kabo Air for a couple of periods.
If anyone can help me with a contact email address that would be great as there is not one on their website and our data.

This is the worst airline I've ever been on. I would rather pay 3 times as much, take a flight 5 times as long, and miss my destination by a whole week than fly sata again. I will be filling a small claims lawsuit to recoup the money I've had to spend on getting back to LA after my delayed first flight out of Lisbon. By the way, our delay was never announced, even though I had activated flight updates. Also, the layover on that little island of Portugal (idgaf what it's called) was not known prior to landing here-the ticket did not mention it, the email confirmation did not mention it, when I called to check on flight they did not mention it. They don't speak English, the food is awful, the wifi doesn't work even after you pay for I flight wifi, the booze is limited even if you're willing to pay, the staff is inexperienced, water is like diamonds on these flights, you'll be thirsty and THEY WILL NOT give you water until you ask 10 times and then they'll give you a third of a tiny little plastic cup even if you've now asked 50 times. Even worse, not even first class feels like first class. Id rather fly economy, get the middle seat in the back of the plane sitting between two extreme stinkie and overweight people than fly sata again. I had an awful first 2 experiences flying sata, but my friends once again convinced me to try it & it just got worst. I advise they take all of the murderers & rapists in those overcrowded jails and make them fly sata a few times. They'd either kill themselves or start praying to God that it's over!

I'm a frequent traveler between Bangkok and Cape Town (at least six times per year) and on my last trip (October - November 2015) I decided to use Ethiopian Airlines for two reasons:
1. Their price was very competitive
2. Mainly because it's an African airline, and I always try to support African enterprises as I am African.
This time my journey proved to be a mistake and, that, you "get what you pay for."
Firstly, the planes were small and cramped - but I suppose this contributes to the low airfare.
Secondly, the departure lounges at Addis Ababa airport were shocking. Most of the info TVs were not working or showing other things apart fr om flight and departure info. The toilets were horrendous - wet floors, smelly, locks on the doors broken, extremely aggressive staff, etc
Thirdly and most importantly, Ethiopian Airlines does NOT take responsibility for your luggage.
I had bought a Panasonic 32'' LED TV which I took back to Cape Town. At the check in I asked for them to put on a Fragile sticker. I was told to take it to Oversize luggage and that they will put on the sticker. This I did and again I asked to for the sticker to be put on. They said they would.
When changing planes at Addis Ababa my new seat was above the cargo hold of the plane and I saw them loading on my TV - WITHOUT ANY STICKER!
I wasn't too concerned, as I thought they could quite easily see that it's a TV and would naturally be careful.
when I got home in Cape Town, I unpacked the TV only to find the screen had been cracked. I immediately phoned the Ethiopian Airlines call center and was told that I should send an email to Customer Relations explaining the problem. This I did, and I received an automated reply saying that they would get back to me within TEN WORKING DAYS! - what a shocking time standard for an international company.
After TWELVE working days I sent them a follow up email, and got a reply to say that the South African office will get in touch with me.
On my return trip to Bangkok, I had still not heard from the South African office, so while I was at Cape Town International airport I tried to follow up on the matter only to be given the email address of the man in charge.
THIRTEEN days later I had still not heard from the South African office - so once again I sent them an email. This time I got a rather prompt reply saying that they could NOT consider the claim because:
1. They (Ethiopian Airlines) SHOULD NOT have accepted the TV when I checked in at Bangkok Airport.
2. That I took too long to report the incident - even though all my correspondence (from day one) with them was always attached to all the emails
I'm sure I don't even need to highlight the stupidity of this kind of reasoning.
Not only did they damage my TV, but their lack of accountability and absolutely pathetic customer service (probably from equally pathetic training) leaves me more disappointed than angry.
As African myself, I would have liked to see Ethiopian Airlines become a dominant airline in Africa, competing with the world giants like Qatar, Emirates, etc. But sadly it seems that they still have a long, long way to go.
I certainly would not say don't use them. If budget is important then they're the best option, however bear in mind they you'll be dealing with a company wh ere customer service is at an all time low and concern and care for your luggage is non existent.