This article provides information on using and troubleshooting your Inspiron 3737.

The Computer Fails to Start or There is No Video

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.

When beeping codes are heard, refer to (Table 1) to help troubleshoot the issue with your computer.

Beeps

Description

Possible Cause

1

BIOS ROM checksum in progress or failure

System board failure, covers BIOS corruption or ROM errors.

2

No Memory (RAM) detected

Memory or Memory slot failure

3

Chipset Error (North and South bridge error, DMA/IMR/Timer error)

Time-Of-Day Clock test failure

Gate A20 failure

Super I/O chip failure

Keyboard controller test failure

System board failure

4

Memory read / write failure

Memory failure

5

Real Time Clock (RTC) power fail

CMOS battery failure

6

Video BIOS test failure

Video subsystem failure

7

CPU Cache test failure

Processor failure

8

LCD

LCD failure

Table 1: Repetitive Beep Codes

For example: For No Memory/RAM Detected - Means the computer beeps twice, pauses, beeps twice, pauses, beeps twice and then pauses for 3 seconds and starts the sequence over. This pattern continues until the computer is powered off.

When no beeping codes are heard, perform the following steps:

Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.

Remove the A/C adapter from the computer and unplug the adapter from the A/C outlet.

Press and hold the Power button down for 15 seconds to discharge the capacitors.

Make sure the connections on the power cord and A/C adapter are firmly pressed together.

Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears

Dell PC Diagnostics Quick Test and SupportAssist for PCs and Tablets

The fastest and easiest way to identify and resolve the most common issues is by using our Dell PC Diagnostics quick test. This will either fix the problem automatically, or it will guide you through the steps to resolve the problem.

Note: When the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part.

SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information such as how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.

Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

Computer Component is not Recognized

SupportAssist, previously called My Dell, detects issues and sends you alerts based on your device, This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.