JJ Fox

jjFOX is a privately owned company that has been trading since June 2004. Whilst this is a relatively short period the company has been built on the hugely successful backgrounds of the Directors and numerous other key staff which has enabled a rate of growth far beyond that of an average start-up business. Using old fashioned values provide us with a modern day competitive edge
Politeness and good manners are often considered old fashioned ideals. In many ways it is unfortunate that at jjFOX we feel it necessary, in order to differentiate ourselves, to state our belief in these basic values and as such is a considerably unflattering comment on the recruitment market. That being said, the thought that such a simple principle can lead to a competitive edge and a business winning strategy, is extremely good news for a relatively new and expanding company.

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Empty words? Certainly not. All employees of jjFOX have had these values impressed upon them from their first contact with the company through their induction and then by way of consistent reviews and reminders through their career with the company. It is now fair to claim that Politeness and Good Manners are part of the jjFOX culture.

At jjFOX we do not overcomplicate our role in your recruitment process, we do however, commit ourselves to three basic principles of Understanding, Service and Delivery. Whilst politeness and good manners underpin everything we do, it is a cornerstone in our Service values. To ensure that these values are met at all times, our Customer Relationship Management team are continuously gathering and reviewing feedback on this subject.

As with every other employment agency, jjFOX is a broker of information, a "middle-man". The role of "middle-man" is not coveted as a glamorous one and for good reason. We are often seen as the people that slow-down or confuse a situation. We are very aware of this at jjFOX and pride ourselves on giving the best possible response to all of our clients.

At any given time in a recruitment process it is possible that the broker has no further information to give; they may just be waiting for decisions to be made elsewhere. This in itself can be very frustrating for a client. However, this frustration is so often compounded by the broker not communicating the status or the fact that there is no change in status. In practical terms this leaves a client with the feeling that they are not being kept in the loop and that their calls are being avoided.

The solution, if you can call something so basic and simple, a solution, , is to ensure that jjFOX agents must take all calls made to them, assuming they are available to do so. When you consider that on average a jjFOX agent will be in the office between 8am and 7pm Monday to Friday we hope you will agree that there is plenty of opportunity to speak with your contact.

As a matter of course every client will be given the name of a member of the CRM team whom we would urge them to call immediately should any issues relating to Feedback or Politeness arise.

Our Agents have been chosen for their abilities and track records in developing and maintaining long-term business relationships. Each Agent specialises within a specific Industry, Market and Location and their experience within these arenas allow them to provide unsurpassed levels of Understanding, Service, and Delivery.

At jjFOX we do not overcomplicate our role in your recruitment process, we do however, commit ourselves to three basic principles of; Understanding, Service and Delivery:

Understanding - The first stage in all of our activities is to achieve a full understanding of the situation. The experience of our Agents gives us the platform from which to understand your requirements. We are aware that each Client, Client Contact and Requirement involves an individual level of understanding. Again, we do not believe this is a complicated process and we use simple and honest communication to achieve this.

Service - At jjFOX, as previously mentioned, we consider each requirement to be a unique process due to the infinite number of different situations, requests and applicants that we encounter. Our service, however, is the one constant in an otherwise changing process. Therefore, our service must be based on fundamentals of Integrity, Communication, Work Ethic, Commitment and Process.

Delivery - In order to guarantee our service levels we have had to accept that the delivery of applicants is not a constant and therefore, as such, cannot be a part of the "Service" we provide. Applicants are after all people, and people, as we all know, will on occasion let you down. This is an important distinction from other recruitment agencies as it allows us to concentrate on the different disciplines of our job and not confuse "Delivery" and "Service" as so many others do. Having, unusually for a marketing document, not guaranteed the delivery, we can guarantee that we have created an environment and structure within jjFOX which means everything that leads and assists in the placement of an applicant is in place. Briefly, these are: Professional Agents with considerable competence and recruitment experience, Sector Specific Agents, Delivery Team (trainee agents constantly sourcing applicants), Role Specific Advertising (at no extra cost), Database Searching, Proactive Networking, Leading Technology for our Agents to utilise.