See below for solutions to problems with Safari Books Online, Library to Go and other electronic resources.

Problems with Safari Books Online

Safari Books Online times out after 20 minutes of inactivity. If you need to view a single page for an extended period, try scrolling up or down the page from time to time to avoid being logged out.

If you are presented with a preview screen in Safari, either because you have been logged out by the website, or because you have logged out on your own, clear your browser's history, close your browser and begin a new session:

In Internet Explorer: Go to Tools > Delete Browsing History > Delete History

If the Library to Go login page doesn't load or displays an error message: try clearing your browser history (including your browser's cache, active sessions, etc), close all browser windows, and try again. Instructions are available online for most browsers, including Firefox, Google Chrome, Internet Explorer, and Safari. You can also try using a different browser.

If you log in to the Library to Go shared collection and your holds are missing: please place your holds again and email us with your library card number and the titles of the books you were waiting for. If you can't remember the titles, let us know. We can restore your holds for you if necessary and move you up the hold queue to reduce the wait time.

Other connection problems

Problems connecting to our databases are usually related to security settings in your browser, firewall or anti-virus software. There is also a separate, known problem with Safari Books Online (see above). The default settings in Norton firewall and anti-virus software do not allow the type of authentication we use (referring URL) to work. If you encounter problems, try this test: turn off the firewall or Internet security/anti-virus software on your computer and then try to connect to the database again. If it then works, you know your Internet security software must be adjusted.