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“What’s the value of my pension?”

Introducing Alexa

Meet Alexa, the voice assistant for Amazon Echo. Designed to make your life easier at home, Echo is a hands-free device you control just by talking to Alexa. And you can add ‘skills’ to make Alexa smarter and more personalised – even when it comes to pensions.

About the Aviva skill

The new Aviva skill transforms the way you connect with your pension, allowing you to effortlessly find out your latest pension value from the comfort of your sofa. No need to log in to MyAviva, just ask Alexa.

Please note this skill is for people who have Aviva pensions and are registered with MyAviva. We’ll be adding more products and features, so check back soon.

How it works

1

Find

Find and enable the Aviva skill in Amazon’s skills store.

2

Link

Link your MyAviva account and set up your 4-digit voice PIN for security.

Ask

Frequently asked questions

About the Aviva skill

What is Alexa?

Alexa is a voice-activated assistant that can help you with tasks, entertainment, general information and more. To learn more, visit Alexa help.

What is the Aviva skill?

The Aviva skill allows you to access information about your pension, using Alexa-enabled devices such as the Amazon Echo and Echo Dot. The initial feature enables you to check your latest pension value. To begin with, not all pension policies will be available; we’ll be adding more policies and features soon.

Who can use the Aviva skill?

Any Aviva customers registered with MyAviva can use the skill.

Why can’t Alexa give me the valuations of all of my pension policies?

We provide a variety of pension products that are managed across multiple Aviva systems. Not all of them are available in the skill yet. We’re working hard to include more products.

Why can Alexa only tell me about pensions and not my other Aviva policies?

The Aviva skill is designed to provide selected pension values. More products and new features will be coming. We’d love to hear your thoughts on how the Aviva skill could be improved, so please send any feedback to alexa@aviva.com.

Please note that each Amazon account holder can only link one MyAviva account to the Aviva skill.

I'm having trouble setting up the Aviva skill for Alexa. What should I do?

Make sure you’re using the correct MyAviva username and password to link your account. If you’ve forgotten them, reset your security credentials during the account-linking process. If you continue to have difficulties, please contact our support team on 0800 656 9710.

How do I link the Aviva skill to MyAviva?

Once you’ve enabled the skill, you also need to link your MyAviva account to Alexa before you can get started. Open the Alexa app or visit amazon.co.uk, open the Aviva skill, and select ‘Link Account’. The app will then confirm when your account is linked.

What is my 4-digit voice PIN and how can I change it?

Your 4-digit voice PIN is the security code you create when you link your MyAviva account with Alexa. It acts as your password to protect your personal information. Alexa will ask you to say your voice PIN each time you open the skill for security purposes.

What if I’ve forgotten my voice PIN?

If you forget your voice PIN or need to change it, first disable your Aviva skill – open the Alexa app or go to amazon.co.uk, navigate to ‘Skills’ in the menu and search for ‘Aviva’. Open the skill and select ‘DISABLE SKILL’. You can then enable the skill again and create a new 4-digit PIN when prompted. For security reasons, it is recommended that you change your 4-digit voice PIN at least once every 60 days.

Once I’ve enabled the Aviva skill and linked my MyAviva account, how do I use it?

After you’re all set up, it’s really simple to use. Wake up your Alexa-enabled device by saying “Alexa, open Aviva” and Alexa will guide you to your pension value. You can also try saying, “Alexa, ask Aviva for my pension value” to find out that information straight away.

Why is the valuation date of my pension shown on the card in my app not always the same as the day I asked Alexa for it?

Alexa will always tell you the latest available value of your pension. This will sometimes have been generated on a previous day. This may be because of the way that the values are calculated, or due to Aviva system maintenance, for example.

Why are the valuation dates of my pensions not all the same?

We provide a variety of pension products. These are managed across different Aviva systems and the valuations are not always generated at the same time.

Are the valuations that Alexa tells me for my pension guaranteed?

No. Due to market conditions, the value of your pension may go up as well as down. For more information please refer to our Terms of Use.

Can I use the Aviva skill to contact customer service support?

No, the Aviva skill is not able to respond to general customer service queries. To find out what you can do through the Aviva skill, say “Alexa, ask Aviva for help.” For all other customer service queries, please go to Contact Us.

Use of information and security

What information do you collect and how is it used?

For details on what information we collect and how we protect your privacy, please see our Terms and Conditions.

What information is available in the Alexa app?

Selected information about your recent activity with Alexa will be shown on the ‘Home’ screen of the Alexa app in a structured format known as ‘Home Cards’. Your 4-digit PIN will never be displayed . For more details about privacy, please see ‘Privacy’ in our Terms and Conditions.

Will Alexa save recordings of my voice?

Amazon saves voice recordings when you speak to any Alexa-enabled device. You can listen to these voice recordings, manage your dialogue history and delete recordings by going to ‘Settings’ in the Alexa app or on amazon.co.uk. Please note that your 4-digit voice PIN will never appear in the dialogue history. For more information, visit Alexa help.

Will Amazon have access to my MyAviva username and password?

No. We will never share your MyAviva security details with Amazon or anyone else.

What measures can I take to protect my information?

Keep your Alexa-enabled devices, the personal devices you use to connect to the Alexa app, your MyAviva log-in details, your Amazon user ID and password, your 4-digit PIN and other credentials secure, in the same way that you protect your cash, credit cards, and other personal identification numbers and passwords that you wish to keep private and confidential.

Change your 4-digit voice PIN at least once every 60 days.

Use the available security and lock features on your personal devices.

What should I do if I think my account has been compromised?

If you believe someone has gained unauthorised access to your Amazon account, your Alexa-enabled device or a personal device connected to the Alexa app, or if your Amazon or MyAviva log-in details, or your 4-digit voice PIN are lost, stolen or compromised in any way, then you should immediately: