As well as this extensive range of programmes, we
specialise in bespoke training events, developing organisational
vision, mission and strategy, meeting facilitation, individual coaching,
team building and executive recruitment.

Our main activities fall into three key areas:

Individual coaching

Management skills

Organisation development

Individual Coaching

Assertiveness - understand the difference between assertive,
aggressive and passive and the advantages of each in different
contexts. Analyse your present behaviour patterns and
options available for you to change.

Presentation skills - from
preparation of content, through controlling your own state
and engagement with the audience, learn techniques that
will make your presentations more enjoyable and memorable.

Relationship building -by first understanding yourself,
then understanding others, you can begin to examine those
relationships which are important to you, in your work
and personal life. Begin to explore alternative strategies
for making the most of your relationships and creating
positive interactions more often.

Self development – an integrated set of tools and
techniques to help you to examine your personal strengths
and weaknesses, and to maximize your achievement of personal
goals through creating well formed outcomes and detailed
development actions.

Springboard women's self development – a three
month long professionally accredited self development
programme designed especially for women, enabling them
to identify their own career and life paths and to maximise
their learning opportunities and support networks.

Time management –
begin to understand and adapt your own approach to time,
and how this affects you in a personal and professional
context. Learn how to identify your own personal ‘time
bandits’ and develop strategies for minimizing the
negative effects of these.

Management Skills

Advanced presentations – learn more about how the
content of your presentations will connect with the audience
and methods for maximising active engagement. Create strategies
for personal state control and positive ‘triggers’
& ‘anchors’ both for you and your audience.
Begin to understand how the brain works, utilizing ‘whole
brain’ learning and the use of stories & metaphors
to make your presentations more memorable.

Coaching – Identify areas
of your life where you need to develop the role of the
coach, and the different approaches required for different
levels of coaching engagement. Learn how to apply simple
techniques to support and encourage your coachee through
the development of an ongoing, supportive coaching relationship.

Communications – Explore
the various methods and techniques available to create
effective communication with key people both in your work
and personal life. Begin to evaluate the language used
by others and how you can really listen to this, enabling
you to respond in ways that will ensure maximum understanding
of your message. Identify effective strategies for communication
mediums in a variety of contexts.

Effective meetings – From the preparation of an
effective agenda and room set up, right through to the
delivery of meaningful notes or minutes, learn some simple
steps to running effective meetings. Learn how to keep
your meetings on track, by utilising effective facilitation
skills and powerful communication skills.

Facilitation – Learn
how to facilitate in a variety of situations, from small
gatherings to large groups with a complex agenda. Understand
the role of the facilitator and the importance of their
input to effective meetings and projects. Understand how
to handle difficult people and make the best out of group
contributions.

Interviewing – Setting
the scene, preparing effective exploratory questions and
professional delivery and control of the interview situation.
Techniques and skills required from recruitment to appraisals
and other formal and informal interview situations. Develop
the skills of rapport and communication that will quickly
put your interviewee at their ease to get the most out
of the limited time available in any interview situation.

Leadership – Understanding the role of the leader
in the modern workplace, beginning with an in-depth exploration
of current beliefs and practices, and leading through
a series of developmental steps to equip the manager with
the potential to propel themselves from a regular operation
manager to an inspirational strategic leader.

Management development – Tools, techniques and
methodologies to enable the modern manager to better communicate
with and develop staff at all levels. An integrated step
by step approach to understanding current skill levels
and behaviours and future alternatives to achieve better
results with fewer resources.

Negotiation – Learn how
clever negotiators get their way, through building rapport,
applying self control and asking the right questions.
Expand your own negotiating skills to achieve what you
want more often.

Problem solving –Identifying
a range of approaches to problem solving, from outcome
focused through to problem centered, and learn effective
techniques for the control and solution of each. Identify
simple steps to problem analysis and solution utilising
creative problem solving techniques and holistic analysis.

Project management –
Learn how to control and measure complex projects in a
range of commercial and economic environments. Understand
the necessary steps to creating a clear project plan and
resource requirements and develop a methodology for the
tracking and monitoring of the project against key milestones.
Develop a comprehensive communications plan and ensure
active engagement of all resources and key stakeholders
at various stages of the project lifecycle.

Recruitment and selection – From placing of advertisements,
sifting and sorting of CVs, and creation of a competency
framework, through to behavioural interviewing of potential
candidates, learn how to create an effective process for
the recruitment and selection of employees that is in
line with current Employment legislation.

Organisational development

Brand ambassadors – Develop the understanding of
key players across the organization to really understand
the brand, and to demonstrate your organisation’s
core values through their day to day interaction with
stakeholders inside and outside the business. Encourage
the development of personal strategies for application
and utilisation of the brand in their core work and develop
sustainable measurements for success.

Brand awareness – Create a process for the identification
and communication of your organisation’s core values,
mission, vision and beliefs. Create a methodology to ensure
the active engagement and buy-in of key players and stakeholders
inside and outside the business. Create a framework for the
distribution and circulation of ‘briefs’ and ‘key
messages’ that are ‘on Brand’ and easy to
understand.

Call centre training – Create an effective template for
the identification of core skills in a call centre environment.
Look at the engagement with the customer through transaction
and interaction and measure the effectiveness of each. Measure
the effectiveness of the team centered approach to client engagement
and learn how to effectively identify and segregate your customers
according to their individual needs.

Communities of practice – Learn how effective communities
of practice cn help to create value in today’s ever changing
commercial world. Create effective communication strategies
for identifying and communication value for money to key stakeholders
and community sponsors. Examine simple ways to actively engage
with community participants and encourage their ongoing contributions.

Competency model development – Develop a simple model
based upon the most regular activities and interactions of your
organization. Understand how you can utilise this to effectively
recruit, train and develop your employees and ensure the ongoing
growth of your business.

Cross cultural training – Using a simple framework an
model for understanding personal, geographical and organisational
culture, begin to identify and utilize individual differences
in approaches to decision making, personal organsiation and
communication skills and start to understand the effects of
these when working in a multi-cultural environment.

Equal opportunities – Examine the legal implications
of making employment decision fairly and in accordance with
legal guidelines to maximize the effectiveness of your employees
and the workplace. Begin to understand the requirements for
the distribution and circulation of information across a range
of audiences, taking into account cultural and language differences
and special needs.

Knowledge sharing – Understand the process of knowledge
creation and distribution and how you can use this to maximise
value for money and profitability within your organisation.
Identify areas that would greatly benefit from the capture and
control of data and information and the implications of storing
data of a personal or sensitive nature.

Organisation culture – Examine the organisation’s
culture through the analysis of present day activities and messages.
Identify the organisation’s core values and develop a
mission and vision statement that communicates a clear message
to your employees and clients alike. Capture valuable stories,
myths and legends from around the organization, revealing trends,
practices and the hidden culture of your work environment.

Outdoor development – A wide range of physical an non-physical
activities that will enable individuals or teams to develop
a greater understanding of the way that they think and operate
in the work environment. Transferring traits and actions identified
into effective skills and interactions back in the workplace.

Train the trainer – Develop a wide range of interactive
training and facilitation skills to enable you to create and
deliver more effective, engaging training sessions. Understand
the needs of the individual learners and group dynamics to maximise
the effective delivery of your key messages and learnings, through
the use of memorable exercises and thought provoking theoretical
input. Learn how to adapt your key messages to meet the needs
of your changing audience using the ‘conscious / unconscious
competence’ framework.