Forms for agencies

The Free Interpreting Service aims to provide equitable access to key services for people with limited or no English language proficiency. TIS National delivers the Free Interpreting Service, on behalf of the Department of Social Services.
Non-government organisations (NGOs) can use the Free Interpreting Service to provide approved casework or emergency services that are essential to economic or social participation. This includes services that manage issues arising from health conditions, housing, employment,... read more

ATIS is an automated voice-prompted immediate telephone interpreting service. ATIS is a service for agency clients to access an interpreter in high demand languages without assistance from a TIS National operator.
If you already have a TIS National client code you may be able to apply for access to ATIS by completing the form below.
The use of this ATIS account may incur service charges if used to access interpreting services. Please refer to the TIS National interpreting service charges for a schedule of GST... read more

If you would like to pre-book a phone interpreter complete the form below.
Booking requests will only be accepted up to 90 days in advance.
The minimum booking time is 30 minutes for a pre-booked phone interpreter.
TIS National will send a confirmation to your nominated email address when this request is received and another confirmation (including your job number) when an interpreter has been allocated to your phone booking.
This booking may incur charges. Please view our interpreting service charges and cancellation... read more

To register for TIS National services, including fee paying and free services, please complete the online form below. Eligible non-government organisations wanting to apply for free services should complete the non-government organisations' application for the Free Interpreting Service form. TIS National will email you your client code as soon as possible.
The following categories of agency clients should complete this form to register for TIS National services:
Medical practitioners (including Pharmacies... read more

Some TIS National promotional materials are available in hard copy. To request TIS National promotional materials to be sent to you in hard copy, please complete and submit the form below.
We do not stock large quantities of these materials so we may not be able to send you the quantity requested. If you have not received materials within 7-10 days of sending your request contact the TIS National Client liaison and promotions team.
If you would like to download and print any of our promotional materials you... read more

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