SERVICE PROCESS

CONCIERGE

STEP-1

Sign in

UPLOAD ITEMS

Select Concierge Service and input the number of items you wish to sell

Complete details of each item

Unlike the Standard Service, we remove the hassle of photography

YOU WILL RECEIVE AN UPLOAD REFERENCE NUMBER

STEP-2

PICK UP OF YOUR ITEM

Click onto the link sent by Hula to complete the details of your pick up.

Please make sure your items are clean prior to pick up.
Hula will then email you the courier details and a tracking number.

If you have any problems with your pick up time, please contact the courier directly.

ONCE HULA HAS RECEIVED YOUR PARCEL, YOUR ITEM WILL BE PROFESSIONALLY PHOTOGRAPHED AND UPLOADED (HULA POSTS ALL NEW ITEMS EVERY WEDNESDAY, SO THE CUT OFF TO RECIEVE ITEMS FOR A WEDNSDAY POST IS ON FRIDAY BEFORE 12 NOON)

Hula will take care of all the communication with buyers up until it is sold

YOU MAY LOG INTO YOUR ACCOUNT AT ANYTIME TO CHECK AND EDIT YOUR DETAILS

STEP-3

ONCE YOUR ITEM IS SOLD

HULA WILL ARRANGE SHIPPING TO BUYER

THE BUYER HAS 24 HOURS TO LET US KNOW IF THEY ARE NOT SATISFIED WITH YOUR ITEM

ONCE THE 24 HOURS HAVE PASSED, HULA WILL BEGIN TO PROCESS THE PAYMENT

YOU WILL RECEIVE AN AUTOMATED MESSAGE FROM HULA

WHEN WILL YOU GET PAID?

Hula will credit your account within 7-30 days after the buyer has received and signed for the item.

This is only applicable if there are any disputes or if the item is refundable. Hula fees will be deducted from the payment before the amount is credited to your account.

SERVICE PROCESS

1. SIGN IN

In order to use this service, you must be an invited seller. If you are donating all the
proceeds of your designer items to charity, please contact us

2. CONTACT BUTLER

Email our Butler and provide information on roughly how many items, brand names you
would like to sell

3. PICK UP

Once confirmed, HULA will pass our SF express account / SF telephone number / Our address for you to arrange a time for pick up. You will need to arrange a suitable cardboard box / plastic shipping bag from them to be able to ship your item safely (and fill out the shipping form)
Please make sure your items are packed well (we can only insure items that have arrived to our door safely) and make sure they are in a clean and saleable condition prior.

4. THE HULA EDIT

During the sorting process, HULA makes an edit of what pieces we would like to sell, returning the rest of the items back to you at your convenience, by SF Express.

5. PHOTOGRAPHY & UPLOAD

Your item will then be professionally photographed and uploaded on to the site and once HULA sends you an email to verify, you may then log into your account to check your details. The process above will take between 15-20 days depending on the items to be uploaded and HULA's launch period.

6. STORE UNTIL SOLD

HULA will take care of the communication with buyers and help you store your pieces in a temperature controlled environment until it is sold.

7. SOLD!

HULA will send an email on the 10th day of each month (or next working day, if a weekend or public holiday) to notify Sellers of the items that have sold the previous month. Sellers will then be paid at the end of that month.

8. PAY DAY

If banking with HSBC HK, HULA will arrange for a telegraphic transfer at the end of each month. Sellers banking outside of HSBC, will receive an electronic cheque (or a cheque sent to their address, if their bank can not take electronic cheques).

CONDITION AND PRICE GUIDE

This information act's purely as a guide as each item will be considered individually based not only on original cost, but condition and current desirability. As part of the Butler Service, HULA can help you price and let you check prior to uploading!

CLOTHING / BAGS / ACCESSORIES

New With Tags

70 - 80% off original priceNew and in pristine condition, with original tags or packaging and in an almost giftable condition

Never worn

75 - 85% off original priceNew and never worn condition, may not be in pristine condition and most likely does not come with packaging

Hardly Worn

80 - 95% off original price Worn lightly up to 5 times and in really good condition

Worn

85% + off original price Worn regularly but still in good condition

Well-Loved

95% + off original price Worn over 30 times and may have overall wear (Only accepted if they are items that enhance with time, such as leather jackets)

(Please allow 1-2 days for HULA to process your order. We will email you the parcel reference once it is with the courier)

Free Shipping within Hong Kong!

Shipping discounts for International deliveries apply for multiple items purchased:

2 items : 50% off shipping
3 items or more : 60% off shipping

To qualify for the discount, each item must be HK$800 or over, all items must be purchased in one single transaction, and the shipping address must be the same for all items.

Our shipping depends on the item to be shipped and can be found on the product page. Discounts are applied to the total shipping fee for all items purchased.

Please note that this chart acts purely as a guide, actual rates will be applied once you check out. Shipping fees are exclusive of import duties, taxes, levies or other charges that may apply to your transaction. HULA always tries to do its best to obtain the most favorable shipping fees for Non-Hong Kong buyers. HULA does not accept any liability for failure to deliver items within the stated delivery period.

Thank You

Your message has been sent!
We will get back to you soon, within 24 hours.

ALERT CREATED

This has been added to your wishlist.
HULA will alert you if this item comes in again.

Thank You

Your offer has been sent successfully!
Your offer code ''

REFUNDABLE

This item may be refunded if it isn't suitable.

To request a refund, go into My Account and click the YES box under ‘Refundable’ for the item you wish to return, within 48 hours of the parcel being signed for. The item must then be returned in the same condition as it was purchased with HULA tags and any original tags left attached to the product untampered with.

Unless there are any disputes, a full refund will be made, minus your charity donation or shipping charge (if any) to the same card that was used to pay within 7-21 days.

NON RETURNABLE

This item is non-returnable.

However, if you are unhappy with your purchase, you may resale this item free of charge on Hula, by going into My Account, to click the 'resell this item' box. All the original Hula tags and stickers must be left attached to the product without being tampered with to take advantage of the free re-post.