Overview

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

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Reviews (49)

All in all I think the product is good. What is seriously lacking is support. The forums are poorly monitored. You can see questions that have been asked in 2012 still not addressed. The documentation needs to be more detailed and up to date as well.
The GUI is easily navigated and the performance of searching is good as well. CSV imports are sketchy mind you with some glaring bugs.
All in all a decent toolset. With some time and effort it could be great.

Posted 03/31/2015

arcanjothiago

1 of 52 of 53 of 54 of 55 of 5

Very good software. This software provide a huge support for IT process and IT requiriments. We can alter the system to make ours and this customization its a lot easy and make the iTop biggest. Thank's for the idea and for this IT support software.
Just need to have more attention in support for problems and issues and this forum discussion or by email.

Posted 01/28/2015

dhullk

1 of 52 of 53 of 54 of 55 of 5

I manage a network with several hundred users. There was no form of IT management before installing itop. itop provided our IT department with almost everything we needed. The install was easy. Configuring things so we could manage tickets, contacts and devices was a bit tricky. Part of the problem was my lack of ITIL knowledge. Once I figured things out everything worked the way it should. We can track user request, contacts and devices. Not sure how we would survive with out this.
The only downside is the lack of support. I even tried contacting the company. Instead of offering me some kind of support contract, I was redirected to the community support site. I was hoping I could get support for active directory integration. Haven't been able to figure this out.
Other then those two issues, itop has worked out better than expected.

Posted 10/16/2014

cefranklin

1 of 52 of 53 of 54 of 55 of 5

Standalone is okay if you like manually inputting everything. No easy way (or documentation) on how to sync with other common systems (ocs/glpi/fusioninventory). Talend has some promise so you can transform the data and insert it into iTop but, makeing the relationships is a beast. For example, Inserting a computer and os and software are easy. Linking them all together is where you will start pulling your hair out. Doesn't seem to be any plugins for this either, ie: no community.
For small shops with a little to track, this is okay but, if you are that small, this is overkill. No network scanning either....

Super-Visions is committed to the success of every one of its customers and partners. We know that our customer’s IT Operations and Service Delivery success depends, in part, on a partner that delivers comprehensive monitoring coverage and IT automation.