Issue

When attempting to sign in to an SSL-enabled Tableau Server instance via Tableau Prep, the following error might occur:

You are using Server version: null but the minimum compatible version is: 10.0.Please upgrade to a compatible version.

Environment

SSL-enabled Tableau Server or SSL offloading at a proxy or load balancer

Tableau Prep

Resolution

Option 1

Work with your IT department or system administrator to install the required root certificate on the computer where Tableau Prep is installed. For more information, see Install Tableau Prep.

Option 2

If the root certificate is installed on the Tableau Prep computer, and and the SSL certificate being used on the Tableau Server or the Proxy/Load balancer does not link directly to the root certificate, ensure that the chain file is configured on Tableau Server or the Proxy/Load balancer.

Cause

The required root certificate is not installed on the computer where Tableau Prep is installed.