Still awaiting a visit from my engineer after nearly a month

I've joined up in early July and had set a date of 19/07 for my engineer/installation visit. I took the day off work and waited in but the engineer did not show up. I attempted to call the helpline from my mobile but was consistently met with 45 minute + queues and, most frustratingly, the line kept going dead after a half hour. I have no landline to call from, as I am a new tenant awaiting the line installation from BT, courtesy of Plusnet. I must add that a calling card was put through my door on Friday 21/07 - however this was not my arranged appointment. I have a full time weekday job and can't be expected to take another day off.

I'm currently paying for a service I am not using, I am amazed I have had no email contact from Plusnet. Had there been an inbound email facility I would have sent an enquiry myself a while ago. I read somewhere that Plusnet don't have that facility due to the potential for spam which I find incredible (I work in an inbound contact centre and our general inbound email is an invaluable point of contact).

So I write here as a cry for help. Can somebody please, please, reply to me and sort this out as I can only spend so much on tethering my 4G. I'd also ask that my first month be reimbursed or credited back to me because I've not been provided with the service I paid for and I feel this is in breach of our my contract terms. I also took a day off work and waited in and nobody turned up, I wasn't best pleased and I had to use 7.5 hours of my precious holiday balance.

Re: Still awaiting a visit from my engineer after nearly a month

I have just logged into what appears to be a plusnet email account to find several emails. I wasn't aware that I had an email account. That being said, it's hugely inconvenient to rearrange my appointment without receiving confirmation from me that it is an acceptable time for me to be in.

I am not accepting responsibility as you have tried to apportion to me by stating;

"Please make sure you give us correct details to pass on to the engineer, as this was the reason for the installation not being successful."

I strongly refute this, my instruction was for you to come to my house on the date arranged during my sign up process and I gave you no instructions to the contrary. I will be sending an email reply to the support email address detailing the same information.

If you provide me with an appointment I will make sure somebody is in the house at that time to meet the engineer but I certainly won't be taking another day off of work and I will not be paying the £65 charge that it is suggested I may incur. As an initial experience with Plusnet this has not been pleasant at all and had I not received such positive reviews from friends I would be taking my business elsewhere.