We are currently screening ALL applications received on or before the closing date against position criteria. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will proceed in the hiring process. Only successful candidates will be contacted.

This job posting represents multiple positions within different ministries and locations across Ontario. Ministry and job location details are listed below. You are required to identify the ministries and cities you are interested in applying to. Note: relocation expenses are not covered by ministries.

Applications are accepted online. Resumes and cover letters are not accepted. Describe your skills, knowledge and relevant paid work or volunteer experience in the related questions on the application form.

• Support staff with delivering desktop support to meet client information technology needsYou may be required to work on some or all of the following tasks:• Provide technical support to clients by email, phone, in person, or using remote access• Assist with Investigating, analyzing and resolving all operational incidents, requests for change; determine root causes and develop solutions that consider systems administration, technical, operational and service problems• Plan, organize, coordinate and manage daily assigned work• Work may require experience specified/listed in the questions below

How do I qualify?

Qualification RequirementsCommunication and Interpersonal Skills• You apply your written communication skills to prepare a variety of documents (e.g. reports, document findings, record data, presentations, meeting minutes, etc.)• You apply your consultation and oral/listening communications skills to understand clients needs and requirements and share your knowledge with staff and/or clients• You apply your initiative and interpersonal skills to work collaboratively within a multi-disciplinary team

Technical Skills and Knowledge• You apply your knowledge of theory and principles of IT process including incident, problem and change management and related methods, techniques, practices and standards• You apply your knowledge and/or experience in translating technical terminology and approaches into plain language for non-technical users• You apply your problem solving, investigative and evaluation skills to investigate, evaluate and resolve systems, operational and service issues• You apply your experience using Microsoft Office product suite, such as word processing (Word), spreadsheets (Excel), databases; email and Internet to conduct research and prepare a variety of documents

Analytical and Organizational Skills• You apply your planning and organizational skills to collect, organize, review and verify information/data through review of files, reports, and other means• You work independently or as part of a team; you plan, organize and prioritize your time to meet competing deadlines

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, March 1, 2013 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.