Basic Writing Skills For Technical Support Center Representatives

Resource Material: ID# 1005991

About This Course:

This course focuses on grammar, writing concisely, using clear sentence structures, and avoiding common business-writing errors.

It was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers, and contains assignments, practice activities, and written competency exams.

Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline:

Basic Writing Skills

Write in Blocks

Write Enough, But Not Too Much

Mark the Blocks Clearly

Use Words the Reader Understands

Use Sentences the Reader Understands

Write Concisely

Use Aids to Understanding

Write Clear Procedures

Edit and Proofread

Know the Commonly Confused Words

Avoid the 30 Most Common Business Writing Errors

How To Access Your Course:

This course has 11 lessons or approximately 24 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.