Customer Comments

You spoke and we listened

Each week, we post questions and comments received from shoppers on our in-store comment board. Due to the popularity of the comment board, we’ve started sharing these questions online. If you have a question or comment, feel free to leave it the next time you shop.

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Customer Comments 6/15/17

Grocery
Customer Question: Please carry "Froozer" frozen fruit snacks.
Co-op Answer: Thank you for the suggestion! We believe there is space in the freezer for this product and plan on bringing it in on this order. -Olivia, Grocery Buyer

Q: Where are the small wax paper bags? Please bring back, great for school, picnics, etc.
A: Thank you for your suggestion! We are bringing in this product. After some research we found the product and are excited to bring it in. -Olivia, Grocery Buyer

Q: Please consider stocking this super good soup: Amy's organic Quinoa, Kale, Red Lentil soup.
A: Thank you for the suggestion! We will consider adding this product to the shelf for our fall reset of the soup aisle. You may special order this product and receive a 10% discount. -Olivia, Grocery Buyer

Q: Virgil's Zero Root Beer w/ stevia.
A: Thank you for your suggestion! Unfortunately, we are not considering this product at this time due to the slow sale of our other stevia sodas. We are happy to special order this for you and you will receive a 10% discount. -Olivia, Grocery Buyer

Q: Date sugar - have we done research/is this something we could carry?
A: Thank you for your suggestion. We do currently carry date sugar - it is in the baking aisle. We carry Chatfield's date sugar in 8oz bags. We can also special order Bob's Red Mill date sugar for you. -Olivia, Grocery Buyer

Q: Please, please, please keep "Real Pickles" garlic pickles in stock- they are delicious and made at a worker-coop.
A: Thank you for your input! Unfortunately, this product is out of stock with our distributor and we do not know when it is coming back in. In the meantime, we will continue trying to order it. -Olivia, Grocery Buyer

Q: Looking for Bionaturae Organic Durum Semolina Spaghetti.
A: Thank you for your request! We carried a similar product in bulk, but discontinued it due to slow sales. We do not plan on bringing it into grocery at this time, but we will be happy to help you special order this product. You will receive a 10% discount doing this! -Olivia, Grocery Buyer

Q: Put dog biscuits up one shelf so we don't have to kneel to fill a bag. And, if you're going to have paper bags there, have a tape dispenser to seal the bags.
A: Thank you for your request. Please ask any member of our staff to help fill a bag for you - they will be happy to help. We will have a tape dispenser placed over there today. -Olivia, Grocery Buyer

Q: Can you please carry Jackson's Honest tortilla chips baked in coconut? Thanks.
A: Thank you for your suggestion! Based on our current category set, we are not planning on bringing in new brands of tortilla chips at this time. If there are more requests for this product in the future, we will consider it. -Olivia, Grocery Buyer

Q: Hi! What happened to the mochi? Ya know, the flat one that was $4 instead of $9? I love that stuff - and so important for us GF people. Eden tastes fine - but it's 2X the price.
A: Thank you for your feedback. Unfortunately, that product is no longer available from our distributor, but we have emailed other distributors to try and find that product or another more similarly priced mochi. -Olivia, Grocery Buyer

Q: Can you please get the "espresso" flavor of the coconut milk caramels?
A: Thank you for your suggestion! It looks like we do carry this product but it was out of stock for awhile. It is back in stock now. -Olivia, Grocery Buyer

Food Services

Q: Pastures of Eden feta cheese please - it's the best!
A: Hello, thanks for your inquiry. This item is not available through any of our distributors. We have other brands of sheep milk fetas if you are interested. -Bibi, Cheese Buyer

General
Q: Can we raise the speed limit in the parking lot to 40 MPH? Also, would be nice to have a monthly demolition derby. Thanks!
A: We agree: everyone please slow down and be safe. -Kari, General Manager

Q: I realize you are trying to streamline the truckload sales, however, it seems like the most inefficient way to do it! We waited in line for 1/2 an hour and then there were only 2 other people inside the tent. There must be an easier, faster way.
A: Thank you for your feedback. We have realized over the years that our method is pretty efficient partly because there are fewer errors if every customer is escorted by a staff member. Sorry you had to wait so long. -Kari, General Manager

Q: LOL! I went to wash my hands as I had some yucky fragrance on them and the soap in the bathroom has fragrance, too! Mrs. Meyers. Please no fragrance.
A: Oops! We agree and try to always avoid any fragrance in soaps. We will definitely remedy that right away. Thanks for letting us know. -Mary, Facilities Manager