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Travelocity

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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

This property was a nice find. It's not overly expensive, and it enjoys a perfect location right on the beach. We had a long day on the road and arrived late, but were able to enjoy the sunrise and the fine view from the beach...More

Needed a place to stay for two nights. Would love to sleep, but all I can hear are kids running around on the third floor, us being on the second.
The room is average to small. It's clean, but the bathroom is cramped.
Staff was...More

Thank C C

Response from Karen V, General Manager at Shutters On the BanksResponded 1 week ago

Dear C C,
Thank you for your review. We are sorry to learn the guest above you were running and you didn't get any sleep during your stay. We wished you would have contacted our front desk we would have looked into the children running....More

We've stayed here since it was Colony V! The rooms are clean and a good size. The hotel is fairly "central" (though everything is pretty close to everything). Staff has always been very nice.
I'm assuming they still do the Bath & Body Works Toiletries...More

1 Thank emysny

Response from Karen V, General Manager at Shutters On the BanksResponded 5 weeks ago

We love our return guest! Thank you for the review, we hope you will be coming back to see us again soon, We have made many changes over the last year, I know you will love even more. Unfortunately we are no longer using the...More

Arrived after snowstorm to 6 in. of snow. Very cold for the Banks!
Greeted as I arrived. Room not as expected because it was in the older building. However, it was quiet and was what I was looking for. Breakfast was good with the usual...More

Thank tizhmslf

Response from Karen V, General Manager at Shutters On the BanksResponded 25 January 2018

Hello tizhmslf,
Thank you for the review. We can' t believe you made it in after the snowstorm. We do apologize that our lot took some time to get plowed ,we did our best with the rock salt and hand shovels till the crew came....More

We stayed in the newly renovated rooms and it was fabulous! Beds are comfy and the view is nice. I had one issue with the doors not closing but they moved my room as it happened twice. Staff was friendly. We will definitely stay here...More

Thank Paula C

Response from Karen V, General Manager at Shutters On the BanksResponded 23 January 2018

Dear Paula C,
Thank you for your review. We apologize that you had a problem with your door, but are happy to learn the staff took good care of you and moved your room so you were not inconvenienced any further. Love our views from...More