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The conference areas were "spectacular"...our hotel room was much less than accommodating. We stayed there for nearly an entire week. The orientation of where your lobby was...
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The conference areas were "spectacular"...our hotel room was much less than accommodating. We stayed there for nearly an entire week. The orientation of where your lobby was (for new customers) was incredibly difficult to understand...especially after a long travel/trip...we arrived going in circles...trying to find a lobby that was signed at all. The TV did not work properly (the entire stay). We called for service, new remote, promised a return call back...a person came to check, offer a remote...but it did not work... the refrigerator was old, beat up, dented, and did not close properly (room 654). Several days (my entire family was with me), we did not have any replacement shampoos or soaps...I have two teenage daughters with long hair...the cleaning person, literally did not replenish anything. On one night we were chocking, coughing and gasping on fumes from the heater (main heater)...we called to seek help (3am) Shenice took my call, and we were told by her that "Nothing" could be done. I asked her to please make a note of our conversation (she never did). At 4am, a smoke alarm went off...we literally had to sleep that night with the door open (in 30 degree weather). I shared that with the managment the next morning. Other than Shenice, the staff and management were very accommodating and supportive. We were extended a one night complimentary stay (they took that off the bill). But to be quite frank, I don't believe we will ever stay at that hotel again.
thank you,
Dr. Marty Harris, President
LABI College
951 534 6635« less

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Management response from HospitalityMgr, Manager

Dear Marty H,
I appreciate you sharing your review. The issues you describe here have been highly concerning, and I will investigate them further, first with engineering and maintenance, and then with our staff. Though your troubles were addressed while you were still here, I want to ensure that our sincere apologies were properly extended. If you have any further details that may help as we work to resolve this situation, please do not hesitate to share them at the email below. I hope to begin to restore your trust in our resort, and welcome you back for a thoroughly relaxing stay.
Sincerely,
Rich Larkin
General Manager
WyndhamOrlandoResort@wyndham.com
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The employees were very helpful, the room was clean and well kept. I would stay again.
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The employees were very helpful, the room was clean and well kept. I would stay again.« less

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Management response from HospitalityMgr, Manager

Dear Brent S,
Thank you for your kind words. I am pleased you found our staff service helpful and your room well serviced. We look forward to another chance to accommodate you in the future.
Sincerely,
Rich Larkin
General Manager
WyndhamOrlandoResort@wyndham.com
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Over all my stay was nice. When we got to the room our heater didn't work. we call and the had it working with in 15 min or so. The tube needs a slip mat in it. Wish the roo...
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Over all my stay was nice. When we got to the room our heater didn't work. we call and the had it working with in 15 min or so. The tube needs a slip mat in it. Wish the rooms had a fridge in them. Room service was very good and the food was great. A good stay overall..« less

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Management response from HospitalityMgr, Manager

Dear Bobby W,
I appreciate the chance to hear more about your stay. Our HVAC units have had a bit of a shock with the recent cold in the area, so I am relieved our maintenance team could address your unit in such a quick manner. Your feedback has been helpful, and I have made note of it as we continue to improve the guest experience. Hopefully, if we have the chance to serve you again someday, you will find that this feedback has been taken to heart.
Sincerely,
Rich Larkin
General Manager
WyndhamOrlandoResort@wyndham.com
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I checked in on 2-13-15. I had two separate room reservations due to Grainger housing. The room was to be from 2-13 checkout 2-20-15.
I received a bill on the morning of 2-1...
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I checked in on 2-13-15. I had two separate room reservations due to Grainger housing. The room was to be from 2-13 checkout 2-20-15.
I received a bill on the morning of 2-19, called the front desk and was told I had to check out. I went to the front desk was told the same thing and when I objected, vigorously, I was give the next night, which I had already paid for. Needless to say, I was late to my appointment. To add salt to the wound, when I returned after meetings at 8:30 pm, I had to go to the front desk as my room key did not work. I was told that they should have given me a new room key that morning when I was at the desk. The hotel property was under construction which I was not informed of, so I had heavy equipment outside my room every night and twice before 9am. The hotel was dirty, load and the air conditioning did not work. I will not stay at this wyndham property ever again. I will not recommend your property to anyone.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Jim E,
I am sorry to hear of the troubles you encountered during your stay at Wyndham Orlando Resort International Drive. It sounds as though there are opportunities here not only to improve communication in regard to combined reservations, but to inform you of our construction service hours. This is something we will do as soon as possible. In the meantime, I encourage you to reach out to us directly with any more feedback or suggestions for improvement. Delivering a fine guest experience on a consistent basis is our goal, and I hope to prove this to you if we have a chance to serve you again.
Sincerely,
Rich Larkin
General Manager
WyndhamOrlandoResort@wyndham.com
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