Tuesday, January 9, 2018

State employee work teams honored with Governor’s Award for Quality and Productivity, recognized for improving state government operations

State
employee work teams honored with Governor’s Award for Quality and
Productivity, recognized for improving state government operationsJEFFERSON CITY, MO/December 13, 2017 (STL.News)
– The Office of Administration recognized two state employee work teams
with the 2017 Governor’s Award for Quality and Productivity (GAQP),
which acknowledges accomplishments that serve as an example of
continuous improvement, quality, efficiency and productivity in Missouri
state government.

“We work for the people of Missouri, and these public servants have
done an outstanding job,” said Governor Eric R. Greitens. “They are
saving families as flood waters rise, building bridges, bringing jobs to
Missouri, and educating our children. I am proud to be a member of this
team.”

All winning nominations were required to meet criteria related to
effectiveness, responsiveness and efficiency that would serve as a model
of excellence for other work teams in state government. This year’s
GAQP recipients include:

Customer Service

Signs of Safety Team: Department of Social Service
for implementing new practices and processes to enhance the safety and
well-being of Missouri children. The agency’s transformative practice
uses a Signs of Safety model based on solution-focused casework that
includes a clear identification of child safety risks, safety goals, the
engagement of safety networks, and continuous reassessment with the use
of critical thinking. The approach offers a range of tools for
assessment and planning, extensive training, performance coaching, and
technical support for frontline child welfare practitioners to support
conversations with families about past harm, potential abuse or neglect,
current safety risks, and behaviorally specific goals related to child
safety. This approach has led to families being better connected to
meaningful resources that can help them, and complements the efforts of
the agency’s Children’s Division to safely reduce the need for foster
care.

Efficiency/Process Improvement

Special Investigations Team: Department of Health
and Senior Services for creating a new way to aid in the protection of
vulnerable adults who are elderly or disabled from abuse, neglect and
exploitation. The agency determined that as more adults became victims
of abuse, neglect and exploitation by paid caregivers, it was
increasingly important to hold the perpetrators accountable for their
actions. This critical task was championed by a team of adult protective
services workers, already responsible for ensuring the health, safety
and welfare of vulnerable adults. Their goal was to improve the quality
and efficiency of investigations related to allegations against paid
caregivers by reducing redundant, unnecessary tasks; to build
relationships with providers; to improve relationships with sister state
agencies; and to ensure offending caregivers were adequatey identified
to prevent further violations. During the first fiscal year of this new
process, 99.5 percent of investigations were deemed legally sufficient
to act upon. Further, relationships with providers, law enforcement, and
other state agencies improved. Additionally, the investigations
identified an estimated $1 million dollars’ worth of fraudulent Medicaid
claims the state is eligible to recover.

For a complete description of each award or to learn more about the Governor’s Award for Quality and Productivity, visit http://www.training.oa.mo.gov/erp/.
Since 1988, this prestigious award program has recognized service
excellence, encouraged and rewarded innovation, and reinforced pride in
service to Missouri state government. The GAQP program is administered
by the Missouri Division of Personnel’s Center for Management and
Professional Development.

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NASGA (National Association to STOP Guardian Abuse, Inc.) is a 501(c)(3) public-interest, civil rights organization formed by victims of unlawful and abusive guardianships and conservatorships. We seek legislative reform of existing law and upgrading of criminal penalties for court-appointed fiduciaries misusing protective proceedings for unjust enrichment and engaging in elder and family abuse.

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