"They bloodied a senior citizen & dragged him off the plane so THEIR OWN STAFF could take his seat", one Twitter user wrote.

Fellow passenger Jayse D. Anspach, who goes by @JayseDavid on Twitter, wrote: "No one volunteered (to leave), so @United decided to choose for us". When there were no volunteers, United's system randomly selected four passengers to be bumped from the flight.

One officer involved has been placed on leave, the Chicago Aviation Department said Monday.

In Bridges' video, a woman can be heard asking "Can't they rent a auto for the pilots and have them drive?" before two of the uniformed men reach into the passenger's seat and yank him from his chair.

Bridges' husband, Tyler Bridges, said the passenger seen being hauled from his seat was a doctor who had to be in Louisville in the morning to see patients.

As the flight waited to depart from Chicago's O'Hare Airport, officers could be seen grabbing the screaming man from a window seat, pulling him across the armrest and dragging him down the aisle by his arms.

He managed to get back on the plane and ran to the back, where he seemed disoriented.

After the passenger was removed, the four United employees boarded the plane. "After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate".

U.S. fliers have become resigned to chronic delays and poor service, according to Mr Leocha, and a lack of readily available information about their rights meant they were too dependent on the airline managers in situations like these.

"Airlines set their own "boarding priorities" - the order in which they will bump different categories of passengers in an oversale situation", the DOT says. According to Department of Transportation numbers, some 46,000 people were "involuntarily denied boarding" by major airlines in 2015 - although Elliott notes that most of those people were denied boarding in the first place, not dragged off a plane. The man starts to scream as he is dragged off while other passengers look on - some recording the event with their phones.

He apologized for having to "re-accommodate these customers" without elaborating.

"Apologize for saying you "had to" do this".

United CEO response to United Express Flight 3411.

The airline later confirmed in a statement that a passenger aboard Flight 3411 - which was delayed by two hours - refused to leave the aircraft, at which time security was called. It was because United overbooked the flight, its staff chose him, and he didn't want to get bumped.

If the passenger will be delayed more than two hours - or four hours for global flights - the airline must pay him four times the one-way fare, up to $1,350.

"Airlines overbook because very often people book a flight and then don't show up".

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