[http://eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED426700 Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report. (PDF)]

[http://eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED426700 Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report. (PDF)]