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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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1.You Should Try to clean your disks
2.put one in and go to games or videos depending on what u r doing and if your ps3 detects there is a game in there press triangle on the disk icon and select play
3.if that didnt work go to http://www.Playstaton.com/Support
Hope it Helped!

Usually that means that the BlueRay drive is bad. You can replace the laser module to take care of it. THey are available on eb@y for $70 or so. Or you could return it to teh store, or send it out to Sony.