Consumer Services Store

Is your product still covered?

When you purchased your computer you received Dell’s Basic Limited Hardware Warranty which covers defects in material and workmanship. In addition, you may have chosen to purchase one or more of our premium services, Accidental Damage Service or Premium Phone Support which provides ongoing hardware and software help for up to 4 years.

Check your warranty and/or support status here to find out if your product is currently covered by your Basic Warranty or a premier service offer.

Need help now?

You can take advantage of our online self-help services or contact us to help solve your technology issue.

Fee based Services

Our fee based service offers range from a one-time fix to resolve an isolated software issue or our premier annual service offer which provides help anytime of day and we can help answer “how to” questions as they arise throughout the year.

For more information call us: 1-800-348-6147 (US) and 1.800.528.6152. (Canada)

One Time fee based troubleshooting support. Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by WebBank. Taxes, shipping, and other charges are extra and vary.

Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. U.S. Dell Home new purchases only. LIMIT 5 DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER. Free shipping and handling offer available in Continental (except Alaska) U.S. only. Availability of electronics and accessories varies and quantities may be limited. Dell reserves the right to cancel orders arising from pricing or other errors.

*Rewards are provided in the form of a promotional code. 10% back in rewards valid only on purchases using Dell Preferred Account and Dell Advantage Loyalty Program. 5% back in rewards valid on all other Dell Advantage purchases. Bose products only eligible for 5% rewards with Dell Advantage. Rewards arrive separately from purchase, typically in 10-20 days from ship date via email; expires in 90 days (except where prohibited by law). Terms and conditions apply. Dell.com/rewardterms.