Cons:
Was late on the flight there and the flight back. Pilot messed up the landing. Price was good and that's it.

OKC

DEN

Okay 5.6

Cons:
one hour late

DEN

DCA

Okay 4.0

Pros:
I got to DC in one piece.

Cons:
Seats are REALLY uncomfortable as they're thin and don't recline, no USB plugs in plane or Wifi available. Lots of turbulence on this flight which sucked, but that's out of the airline's hands I suppose. The trip from Seattle to Denver was even worse. Bag drop took over an hour, and the plan wasn't ready when it was supposed to be. Took forever, which sucked on a red eye.

Cons:
flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again.

ABQ

ORD

Excellent 10.0

Pros:
crew friendly

ATL

PHL

Okay 5.3

Pros:
Nothing special. Crew was fine.

Cons:
Just a couple of cookie/crackers to eat. No entertainment.

CDG

MIA

Excellent 8.0

Pros:
Before I knew it we were landing. Good flight

Cons:
The meal had no dessert.
The coffee had run out and they promised to return and never did. I had to remind the hostess about an hour later.

ABQ

ORD

Excellent 10.0

Pros:
Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it.

Cons:
The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded.

Pros:
Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons:
A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric.
Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen).
Another concern is the noise level of the cabin, but it's mostly due to passengers.

DTW

ATL

Okay 5.3

Pros:
Delta flights are usually on time and the staff is always polite and helpful

Cons:
Both my departure and arrival flight were delayed and I was not please with delay.

BUF

LGA

Excellent 9.3

Pros:
Excellent flight with efficient service. Flight was on time and friendly staff

Cons:
Efficiency

ATL

MSY

Okay 5.0

Pros:
Great crew

Cons:
Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed.

ATL

SFO

Good 6.4

Pros:
Better than average entertainment system for domestic flights.

Cons:
Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757.

Cons:
Lack of attention by the fly stuard in Virgin Australia
Virgin had a 45´delay

JFK

SEA

Excellent 10.0

Pros:
Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA.

ATL

SFO

Good 6.4

Pros:
Better than average entertainment system for domestic flights.

Cons:
Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757.

CDG

ATL

Good 7.0

Pros:
Excellent crew.

Cons:
Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken.

CDG

ATL

Good 6.3

Pros:
Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons:
A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric.
Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen).
Another concern is the noise level of the cabin, but it's mostly due to passengers.

Pros:
I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude.

Pros:
All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work.

Cons:
I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines.

ABQ

ORD

Excellent 10.0

Cons:
No outlet to charge my phone

ABQ

ORD

Okay 4.6

Cons:
There was an hour delay on the first flight, as they waited for someone to board. On the second flight, there was a 1.5 hour wait while they fixed the lavatory. They didn't offer water or anything.

Cons:
Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed.

ATL

SFO

Good 6.4

Pros:
Better than average entertainment system for domestic flights.

Cons:
Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757.

BUF

LGA

Excellent 9.3

Pros:
Excellent flight with efficient service. Flight was on time and friendly staff

Cons:
Efficiency

DTW

ATL

Okay 5.3

Pros:
Delta flights are usually on time and the staff is always polite and helpful

Cons:
Both my departure and arrival flight were delayed and I was not please with delay.

TYS

ATL

Mediocre 2.0

Cons:
Sat on the tarmac for 20
Minutes, after taking off late. Arrived to my connecting gate 10
Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight.

Pros:
Had pre assigned seats and American changed without saying anything.

PHL

FCO

Excellent 8.6

Pros:
Flight was an hour early getting in due to favorable tailwinds - liked that!

Cons:
Seats weren't that comfortable, but probably not many would be for that long of a flight.

PDX

DFW

Good 6.0

Pros:
The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival.

Cons:
We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem.

MIA

BCN

Excellent 8.0

Pros:
Food was great!
Service was excellent.

Cons:
It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to.
That's not their fault....it is me
But they made your flight to be the best that can be

MIA

LGA

Okay 5.6

Pros:
Wi-Fi was adequate

Cons:
I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding.

Pros:
Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons:
A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric.
Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen).
Another concern is the noise level of the cabin, but it's mostly due to passengers.

JFK

SEA

Excellent 10.0

Pros:
Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA.

ATL

PIT

Mediocre 3.3

Pros:
Not much, hardly anything

Cons:
The service in First Class, absolutely terrible

SAN

LAX

Good 7.3

Pros:
Delta was OK

Cons:
Lack of attention by the fly stuard in Virgin Australia
Virgin had a 45´delay

Cons:
I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding.

PHL

FCO

Excellent 8.6

Pros:
Flight was an hour early getting in due to favorable tailwinds - liked that!

Cons:
Seats weren't that comfortable, but probably not many would be for that long of a flight.

ORD

PHL

Okay 4.3

Pros:
Had pre assigned seats and American changed without saying anything.

DFW

LGA

Okay 4.0

Pros:
Free tv to distract me from my state of misery

Cons:
Too warm on flight. Was so nauseated the whole time.

MIA

BCN

Excellent 8.0

Pros:
Food was great!
Service was excellent.

Cons:
It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to.
That's not their fault....it is me
But they made your flight to be the best that can be

Cons:
Unpacking wet clothes from one of my bags. It must have been left out in the rain for some time. I filed a separate complaint with Delta.

CDG

ATL

Good 6.3

Pros:
Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons:
A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric.
Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen).
Another concern is the noise level of the cabin, but it's mostly due to passengers.

SAN

LAX

Good 7.3

Pros:
Delta was OK

Cons:
Lack of attention by the fly stuard in Virgin Australia
Virgin had a 45´delay

BUF

LGA

Excellent 9.3

Pros:
Excellent flight with efficient service. Flight was on time and friendly staff

Cons:
Efficiency

TYS

ATL

Mediocre 2.0

Cons:
Sat on the tarmac for 20
Minutes, after taking off late. Arrived to my connecting gate 10
Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight.

Pros:
quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time.

HNL

ORD

Okay 4.0

Pros:
I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude.

Pros:
Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA.

CDG

ATL

Good 6.3

Pros:
Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons:
A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric.
Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen).
Another concern is the noise level of the cabin, but it's mostly due to passengers.

ATL

MSY

Okay 5.0

Pros:
Great crew

Cons:
Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed.

ATL

PIT

Mediocre 3.3

Pros:
Not much, hardly anything

Cons:
The service in First Class, absolutely terrible

DTW

ATL

Okay 5.3

Pros:
Delta flights are usually on time and the staff is always polite and helpful

Cons:
Both my departure and arrival flight were delayed and I was not please with delay.

Pros:
The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program.

Cons:
I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!

LIH

DEN

Okay 4.3

Pros:
The variety of movies

Cons:
No daily wifi

LIH

HNL

Excellent 10.0

Pros:
quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time.

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