Removals management

With Removals Manager, your office is always with you

Everyone within your company, whether they are in the office, on the road or with a customer, can access your Removals Manager platform, greatly improving communication and efficiency throughout your organisation.

When you’re out and about, you can perform surveys on a tablet using WiFi, 3G or 4G connections so that the details of the survey are instantly available to your entire team. Within just a few clicks, you can send documents to customers while out in the field – even from your mobile phone.

The platform also functions as a virtual office, providing capabilities such as an inventory and cubic volume for each job and financial management services. As well as gaining an overview of the total removal costs, you can also define your own additional services to meet your own requirements. You can also send multiple documents to any customer, including appointment confirmations, quotes, removals confirmations, invoices and receipts.

Removals Manager also offers your customers the facility to accept and sign off a quote online via a link in your quotation email.

The system provides you with a call-back system to follow-up clients you have surveyed and allows all the users in your company to record notes so that everyone is ‘in the know’ about each customer. This makes it far less likely that your company will lose business, because you have a much better overview of all customer interactions.

What’s more, as well as the enquiries that come via your own web we are now able to feed customer leads from Really Moving directly into your platform. To take advantage of this service, all you need to be is a customer of both Removals Manager and ReallyMoving.com.

In terms of managing removals jobs, you can schedule dates for surveys, box drop-offs, packing and removals. Every time a date is entered into the system, it automatically populates your own Removals Manager diary. The diary is also interactive, meaning that you can email details to any staff that have been allocated to a particular job directly from the diary. These details then effectively serve as a job sheet, and include notes to the staff, details of equipment needed, any packaging required, times to attend, addresses and cubic volume.

Also included in the system is an invoice history that keeps a record of all the invoices raised by your company. This provides a clear and easy-to-use overview of payments received and monies outstanding.

In summary, Removals Manager provides a comprehensive removals management platform for your company. It is a professional and time-efficient solution that manages all the work involved in running a removals business.