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On my second day on the bike coming back from my second ride (less than 40 miles total on the bike) I stopped at a red light. Once the light turned green, I clipped in and just made it across the intersection when I heard a loud snap and came to a screeching halt. I looked down and the frame was resting on my back tire and my derailleur was hanging off the chainstay.
The bike had failed at the drive side seatstay / chainstay junction - not at the derailleur hanger but actually the carbon junction.
Devestated by this turn of events, I was somewhat bouyed by the thought of Trek's customer service. I returned the bike to the dealer for a new frame and derailleur and was surprised to learn that this catastropic failure was not covered under the warranty. I was shocked since I had a 2004 5500 prior to purchasing the new bike and bought the second Trek based on my previous customer experience. I was informed that not only would I not get compensated for a new derailleur, but that I would have to pay an $80 repair fee to get my brand new frame fixed, pay for the tear down, shipping both ways and rebuild as well.
Beware stay away from this model and Trek in general. Price Payed: $8,595.00 Recommended? No Pros: Beautiful lines very light weight Cons: Structural integrity is questionable, poor customer service