Contents

chat Section

Starting with the 9.0 release of Genesys Co-browse, chat functionality is available through a single set of consumer-facing digital channel APIs that are part of Genesys Mobile Services (GMS), and through Genesys Widgets (WebChat), a set of productized widgets that are optimized for use with desktop and mobile web clients, and which are based on the GMS APIs. Genesys Widgets provide for an easy integration with Co-browse, allowing you to proactively serve these widgets to your web-based customers.

Important

The Genesys Co-browse Built-in Chat Widget has been discontinued in the 9.0 release. If you previously used external chat integration through the Built-in Chat API, you must move to the new APIs and to Genesys Widgets to ensure that your
functionality is not affected when you migrate to the 9.0 release.

sessionRestorationTimeout

Period of time that client tries to establish connection with Chat Server for a particular chat session. After timeout, session terminates. This value should be big enough to cover unexpected short term network problems but small enough not to annoy visitors with frozen chat window. Values from 10 to 30 seconds are recommended.