That does not matter much. I cannot trust them as a (potential) customer, unless someone convinces me that they're not selling stuff anymore that's not worth the money I am supposed to pay - and the case discussed here does not help them in my eyes.
If your local store sells you bad food you go shop somewhere else, right?
Although the shop only sells but does not produce.

That does not matter much. I cannot trust them as a (potential) customer, unless someone convinces me that they're not selling stuff anymore that's not worth the money I am supposed to pay - and the case discussed here does not help them in my eyes.If your local store sells you bad food you go shop somewhere else, right?Although the shop only sells but does not produce.

So one bad egg spoils the bunch? So if you purchased that shirt at another company would you stop shopping there?

Joined: March 11th, 2007, 11:19 amPosts: 2452Location: In the Tardis, off to who knows where in who knows when!

42317 wrote:

zero_chaos wrote:

RightStuf didn't make the shirt though. They only sold it.

That does not matter much. I cannot trust them as a (potential) customer, unless someone convinces me that they're not selling stuff anymore that's not worth the money I am supposed to payIf your local store sells you bad food you go shop somewhere else, right?Although the shop only sells but does not produce.

If I go to a restaurant and have a bad meal, I don't say hmm, I'll never eat here again. I say, maybe they had an off day, or maybe I should try something else next time since what I ordered didn't turn out too well. If the second/third time I go there they still have bad food, then I won't go back, for at least a while anyway.

You ordered a shirt and it wasn't up to the quality you were looking for, but how should that relate to the quality of other items Rightstuf sells when they didn't make it, nor most of the other items? Does a poor quality shirt mean that the DVDs they sell have become somehow not quality DVDs anymore, when they are made by different companies and are a completely different product? Sounds more like you should just not buy shirts made by that company and move onto their other items.

42317 wrote:

and the case discussed here does not help them in my eyes.

I guess my 71 orders for over $5000.00, with only one problem, doesn't do much for ya eh?

Joined: March 11th, 2007, 11:19 amPosts: 2452Location: In the Tardis, off to who knows where in who knows when!

Mmsven,

While it could be, it wouldn't change the products and he already ordered from them and got the item fine so they can get it to him. Granted shipping overseas or to other countries is always going to crop up additional problems, like customs , but in the general terms of the products, I have yet to have any problem and I have ordered a lot. That is all I was getting at. (Though it is all DVDs and Manga, no clothes other other such items)

I guess my 71 orders for over $5000.00, with only one problem, doesn't do much for ya eh?

That's your experience with the company.
Said T-shirt was my first purchase from RightStuf, and first impressions last long, as unreasonable an argument that might be.

As for the restaurant: A few days ago I was invited to a restaurant that specializes on cheese menues, together with a bunch of friends. It was my first time dining there. The owner was said to be some sorta joker and the atmosphere was in general very relaxed, with the customers playing along and adding to the jokes. But three "incidents" shattered the image.

First, the owner recommended French Cheese Fondue. It turned out very tasty in the end, but I hadn't eaten it before, so I asked what was in it and he said:
"There's Alzheimer Cheese, the second I have forgotten and the third I won't tell."I pointed out to him that I was sure that there is no Alzheimer Cheese on this planet and he simply replied that he wouldn't tell me his ingredients. I have humor and I can usually take a lot, but here I felt kidded. I love cheese to the death and I have tasted lots of cheese, so I just wanted to know what I could expect from the recommended fondue.

Second, after I had swallowed this, I thought "whatever..." and really enjoyed dinner. Since there were six persons the bill arose to 165 EUROs (today about 240 USD). We were all invited so the donor said "I'll pay all of it, please".
The owner asked jokingly "Are you sure you're carrying enough cash?" and because I was in a good mood I said
"In case he doesn't I could leave my girlfriend so she can do the dishes."He looked at my girlfriend and said "That's mean! You have to deprive him of all - food, love and housing!""That's no use," she said amused, "if necessary he does not mind sleeping on the floor, feeding off water and bread and me ignoring him."And then he turns to me and says: "You know, there are these blue pills... they work wonders..." and that really pissed me off. I felt it was unnecessarily intimate after a harmless joke.

Third, when we checked the bill we found that we had been charged 10 EUROs too much, for drinks we haven't had. Okay, that happens. The bill was presented by the waiter and he apologized (none the less he received the 10 EUROs as a tip). Then we left. With the coming and going of guests the owner was always there to greet the customers and see them off, all of them - he was not there to see us off.
Of course we only assume it was because we checked the bill instead of accepting it the way we were given it, but the doubt remains.

Long story, short conclusion: The first impression is the most important, and as much as I dig cheese, I will not go there again. There are other opportunities. Had it been the second time after a spotless first time I might think differently. Call me sensitive, but that's the way it is.

Joined: March 11th, 2007, 11:19 amPosts: 2452Location: In the Tardis, off to who knows where in who knows when!

42317,

I guess I am just a little more willing to give places the benefit of the doubt. While the first impression is the most important, I try and let extraneous circumstances answer any problems that may occur until those problems reoccur. If the problems persist, there is an inherent problem with their system, products, etc. If they don't it was only a one time deal, or a rarely occurring deal so I don't fault them for it, every place has problems crop up at some point. (It is unfortunate if they crop up on your first visit/purchase). You never know though, if you only give a place one shot.

I guess I am just a little more willing to give places the benefit of the doubt. While the first impression is the most important, I try and let extraneous circumstances answer any problems that may occur until those problems reoccur. If the problems persist, there is an inherent problem with their system, products, etc. If they don't it was only a one time deal, or a rarely occurring deal so I don't fault them for it, every place has problems crop up at some point. (It is unfortunate if they crop up on your first visit/purchase). You never know though, if you only give a place one shot.

I dunno....It's a valid point, but in 42317's example...maybe it's how I read it but it came across as being a bit creepy. It's one thing if the owner was plainly just trying to be funny, which isn't a bad thing. But I think in this example (or at least how I read it), the guy might have been getting out of line. He certainly would have been if I were in 42317's and this had occurred. I would have had a really difficult time getting through an experience like that.

Joined: March 11th, 2007, 11:19 amPosts: 2452Location: In the Tardis, off to who knows where in who knows when!

My previous comment was not in relation to 42317's restaurant fiasco, which was somewhat of a culmination of unfortunate circumstances, they were just in general in relation to the shirt/Rightstuf discussion, little things that go wrong, like a bad meal or being mailed the wrong item, the item breaking, or something not that big of a deal. I am not saying there aren't circumstance in which a one time visit/use can't or shouldn't make you never want to buy from or go to a place again. If I were 42317, I would not be going back to that restaurant until it changes owners. If I eat at a place and I get salmonella, I won't be eating there again, or at least for a number of years. It's in relation to the magnitude of the event that determines ones actions after that point. I just, respectfully, disagree with 42317 on the shirt issue in that I don't think it is a big enough of a problem to not buy different products from Rightstuf again, that's all.

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