CONDUCT CONVERSATIONS WITH CUSTOMERS AUTOMATICALLY

Bright Pattern Contact Center is integrated with artificial Intelligence-driven bots such as IBM Watson, Reply.ai, and Alterra out-of-the-box, any other bot could be added using our APIs and integration means.

AUTOMATE WITH A HUMAN TOUCH

Offer human assistance during automated conversations if visitors decide that the bot is unhelpful (which is also detected by the bot). Cover all exceptions and help keep customer satisfaction high. Human intervention also gives the bot the opportunity to learn from live conversations.

IMPROVE INTERACTION QUALITY

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service