A verification code has been sent to you. Enter it below to continue.

All reviewers have been verified to have contacted this dealer –
Learn More

CarGurushttps://www.cargurus.com

Arms1869

May 13, 2017

I have never been lied to or treated with such
disrespect, it's disgusting.
I wasn't looking to purchase a new car until the
end of the year because I still have to pay off my
current car which I am giving to my mother as a
gift. A salesperson that I met off the lot couldn't
wait and was trying to make something happen.
The saleswoman was trying to run my credit way
to soon before we even agreed on final numbers.
After agreeing to the final numbers in writing and
double checking, I finally agreed to give her my
credit my info. She told to me to come pick up
the car after work and to sign some more
paperwork. When I arrived, they ADDED another
$5,000.00 to the PRICE. When I told her that this
was wrong, she tried to tell me that I didn't
understand or I was confused about the deal.
After calling her out on her lie, she admitted that
she misunderstood her GM Bob and that this was
the new deal. She apologized but kept trying to
close the deal with no hesitation. I was upset
because I would have never given my credit
information or pursue the vehicle for that price. It
was a HARD inquiry on my credit, lowering my
score 15-17 points and it was all for nothing.
The worst part was her Manager ROBERT tried to
tell me I misunderstood and that running my
credit would not affect my score at all. He told me
that it's only a soft inquiry that only stays on your
credit for 2 and a half months... WOW! So either
he lies so much with great ease or he doesn't
know what he's doing as well.
I called their corporate office and Debbie the
assistant to the executives was very short with
me and quick to put the blame on me on the 1st
phone call. She didn't even remember me on the
2nd phone call. I asked to speak or get the
contact info for one of the executives and she
would not give me anything. All she said is that
they will call me in a day or two. It's been two
weeks since the last call... All I got was call from
the GM Bob apologizing for the Manager's
incorrect comments about credit and how we
could close a deal.
All in all, this company and dealership have
shown NO PROFESSIONALISM, NO CUSTOMER
SERVICE, NO RESPONSIBILITY, NO INTEGRITY
AND NO HONOR. What is sad is that they
probably take advantage of so many folks who
don't know any better so they will just keep on
going treating good people like nothing. So
whether if you're a 1st time buyer or it's your 5th
car, don't go to GILLMAN. I shared my nightmare
experience with a couple of friends and not to my
surprise, they also had a bad experience at
GILLMAN.
I once worked in the car industry but now work in
a different industry which also consist of sales
and customer service so I know how people
should be treated. With that being said, this place
is HORRIFIC.

We drove an hour south to look at a car at Gillman. Val helped us. He was very friendly and knowledgeable. We ultimately did not buy the car we came to look at and then were not able to agree on price regarding another vehicle, it was a good meeting and we were treated fairly. Definitely give Val a shot at earning your business.