Hey guys, I don't know what's up with this company that makes these great vehicles. Their ability to track an order and give reliable information on status is from the stone age!

I ordered a 5.7L Limited with Mineral Grey & Colision Avoidance Pkg. on Sept 20. These 2 items were late availibility. I called the customer service center on Oct 8 and Oct 15 for a status based on my VON. There was no VIN yet, but I was assured, without a doubt on both calls that Mineral Grey and Col. Avd. package was in production on the Assy. line.

Today I called again and was told by Anthony that these items will not be in production until sometime in November and I should expect delivery in 10 to 12 weeks from date of order. When I ordered the Jeep I was told by my dealer that it would be 6 to 8 weeks.

Funny thing! This is 2010 and one would expect relibable information on a $45K purchase. I have been treated better as a customer on a purchase of a $200 cell phone! WTF?

...When I ordered the Jeep I was told by my dealer that it would be 6 to 8 weeks....

Gosh, do you think perhaps that the salesman didn't want you to walk away and order from another manufacturer that could provide what you wanted at the present time??? Milous just posted the straight scoop, so judge your delivery from the middle of November production start. Seems like a New Year's present to yourself.

Yeah, looks like you're right about New Year delivery. At this point I can take for gospel what Milous said about production dates. Depending on who you talk to, Chrysler is nothing but BS by mis-informed individuals.

these people are sitting in call centers and only have info given to them or 2nd hand info. Its been stated all in this forum that the tech pack doesnt start production till the middle of Nov. Most of the time they are just giving a general or average time to delivery. Check Milous' thread and you will see that most 2011's that are ordered take on average 8.5 weeks to arrive.

new to this board and really appreciate all the great info. Two questions - 1) i really think i want the mineral gray, but I also want frost (tan) interior. so i have to get a Limited to get frost/tan since Laredo's only come with graystone interior?
2) then, if 1) is true, anyone with the Limited and black carpet have observations about whether you can actually keep it clean (dark exteriors are tough to keep clean and i presume interior carpet would be also).

I stand corrected. The color "Brilliant Black Crystal Pearl" has been part of the color palet since 2009. 2008 was "Brilliant Black", which is what I have on my '08 Overland. "Brilliant Black Crystal Pearl" is much different than the "Brilliant Black".