A new job always comes with a learning curve. You need to learn procedures and ways of doing business, as well as determining the needs of your clients. The clients, meanwhile, hopefully will be patient with you. Without proper communication, things can get muddled and tensions rise. This is particularly true of airport management.

At Salem Municipal Airport-McNary Field (SLE) in Salem, Ore., airport officials and hangar tenants are in the first stages of learning to work together, after what one tenant described as years of confusion and poor communication.