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These are good extras from Virgin but there’s now some competition from one of its biggest rivals.

BT has just launched a new service commitment for home broadband customers, which it says will provide the best and most personal service for all.

The new update includes a Stay Fast Guarantee and expert customer service care to provide reliable broadband speeds.

When BT customers sign up to a new BT broadband plan or extend their existing contract, they will be given a bespoke speed guarantee for their home based on the estimated capability of their line.

If it’s believed a broadband customer could get a faster line speed, BT will first remotely optimise broadband performance without the customer having to do a thing.

BT is boosting its broadband service (Image: BT)

Alternatively, if required, an engineer can then be sent to find the best solution for that customer.

If BT has not managed to get a customer’s broadband speeds back to where they should be after 30 days of a fault being identified, they will be eligible to receive £20 back, up to 4 times a year.

BT will also ensure customer broadband speeds are being monitored and optimised remotely 24 hours a day, every day with support on hand from experts in the UK & Ireland to resolve speed issues quickly. Customers can also proactively check speeds themselves with their My BT account.

"If a customer’s broadband falls below their personal speed guarantee then we have an expert team of service agents on hand to get things back to normal as soon as possible - ensuring they get the best and most personal broadband experience.”