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Privacy Policy

Bixolon Co., Ltd. (hereinafter referred to as the “Company”) regards the protection of personal data of customers who use printing solution and all related services (hereinafter referred to as “Services”) as very important, and the Company complies with applicable laws and regulations such as GDPR, law on protection of personal data.

Article 1 (Items of Personal Data and Method of Collection)

① The Company collects the following personal data.

When registering in VOC: No personal data

When collecting data for marketing purpose: Name, e-mail address, company name, position

② The Company collects personal data through the methods listed below.

Entering via ‘Subscribe’ page and event pages

Collection at publicity events such as exhibitions

Collection via Company SNS

Article 2 (Purpose of Collection and Use of Personal Data)

① The Company uses collected personal data of customers for membership services provision, improvement, and the development of new services, etc.

Technical support, purchase and delivery, etc. according to customer’s request

Provision of various services such as new service development

Handling of inquiry and complaint, notification

Use for checking event participation, marketing and advertisement, etc.

Use of statistics on service usage history, access frequency and service utilization, establishment of service environment in terms of privacy protection, and service improvement

② The Company shall not disclose the personal data of customers to a third party or use the personal data for purposes other than the purpose specified in this privacy policy.

Article 3 (The Disposal of Special Categories of Personal Data)

The Company shall not collect any sensitive personal data (such as race or ethnic origin, ideology, creed, birthplace, domicile, political propensity and criminal record, health status and sex life) that may be of concern to the customers’ basic human rights violations, but inevitable when the Company must collect the data, the Company must get the customers’ prior consent.

Article 4 (Term of Retaining and Use of Personal Data)

① The personal data of customer is destroyed when the purpose of collecting personal data is achieved as follows. However, when there is a need to maintain the personal data for reason such as the confirmation of rights and obligations related to transactions, etc. for a certain period of time in accordance with the relevant laws, such as the law on consumer protection in electronic commerce transactions, commercial law, the Company may maintain the customer’s personal data.

In the case of VOC-related data : 1 year after achieving the purpose

Records on contracts and withdrawal, etc.: 5 years

Records on payment and supply of goods, etc.: 5 years

Records on consumer complaints or disputes: 3 years

② When customer requests access to the data which the Company retains with the customer’s consent such as transaction data, etc., the Company shall take measures to ensure that it can be accessed and confirmed.

Customer has the right, at any time, to access or rectify his/her personal data, and customer may request to erase the data. the Company shall take measures if customer contacts the data protection officer by writing, telephone or e-mail after the identity verification process. If customer requests rectification of an error in personal data, the Company will not use or provide the personal data until the rectification is completed. In addition, if wrongful personal data has already been provided to a third party, the result of rectification will be notified to the third party so that the rectification can be made. The Company treats personal data that has been erased at customer's request as described in “Term of Retaining and Use of Personal Data” and prohibits the data from being accessed or used for other purposes.

If customer exercises ‘right to object’ on data collected for marketing purposes by the Company, the Company immediately ceases processing the personal data. Notwithstanding, the Company may process personal data if the Company can demonstrate that its compelling legitimate interest overrides the interests or the fundamental rights and freedoms of the data subject, or if the processing is for the determination, exercise or defense of legal claims.

Article 6 (Outsourcing of Processing of Personal Data)

① In order to improve the service, if necessary, the Company may outsource the process of collection, processing, and management of the customer’s personal data with legal requirements such as customer’s consent, and provide it to a third party. The Company is outsourcing the tasks related to the processing of personal data as listed below and stipulates necessary details for personal data to be managed safely during outsourcing in accordance with relevant laws and regulations. Also, sharing data is limited to the minimum amount needed to fulfill that purpose. Also, sharing data is limited to the minimum amount needed to fulfill that purpose.

② The Company outsources handling of personal data in the following manner:

Outsourced Company

Outsourced Work

N/A

N/A

③ The Company provides customer’s data to a third party in the following manner:

Recipient

Item

Purpose

Retaining terms

Bixolon Europe GmbH

Personal information

Marketing

Refer to Article 4

Article 7 (Processing of Children’s Personal Data)

The Company does not process personal data of children under 14 (In Europe, children under16). The Company may verify the age at the time of collecting personal data.

Article 8 (Data Protection Officer)

The Company has designated customer center and a data protection officer to protect the personal data and cope with relevant complaint.

Posted by BIXOLONNovember 14, 2017

Düsseldorf, Germany – BIXOLON, a leading global mobile, label and POS printer manufacturer, today announced the launch of the SRP-Q300 3-inch (80mm) Direct Thermal ultra-compact, receipt and ticket printer to the European market.

Redefining POS printing, the SRP-Q300 with its small footprint pushes the boundaries of conventional POS printing with its multiple configuration options for front-exit printing. This ergonomic printer with tidy cable management, non-slip rubber feet and reinforced lid combines aesthetics with functionality. Printing at speeds up to 220mm/sec with a printer resolution of 180dpi to provide high quality texts, graphics, barcodes and QR codes.

Supporting USB and LAN connectivity as standard with optional Bluetooth and WLAN models plus NFC for Android™ functionality, the SRP-Q300 can be tailored to any POS application. The SRP-Q300 NFC Bluetooth functionality is ideal for initial printer setup and configuration with Android smart devices running on Android OS V3.1 or higher. Enabling user convenience throughout the printer setup, the BIXOLON Android Q300 Utility Software application on the Google Store provides exclusive setup compatibility with the SRP-Q300.

“BIXOLON is continuously identifying trends in the market and developing printing applications which fit the requirement of the user,” explains Charlie Kim, Managing Director, BIXOLON Europe GmbH. “The SRP-Q300 is the latest POS printer from BIXOLON aimed at the mPOS market due to its compact size, ergonomic functions and compatibility with other BIXOLON mPOS peripherals to create a complete, sleek mPOS solution.”

About BIXOLON
BIXOLON is a leading global manufacturer of innovative, advanced printing technologies including point-of-sale receipt, label, Auto ID and mobile printers for a wide range of environments. Millions of BIXOLON printers are used today in retail, hospitality, healthcare, banking, ticketing, post/parcel, warehousing and other transaction-intensive industries. In 2017, for the fourth consecutive year BIXOLON was named global mobile receipt printer market leader by Japanese research company Chunichisha, securing a 32.9% market share.