Bought a new seagate 8tb external drive to back up my three…

Bought a new seagate...

Bought a new seagate 8tb external drive to back up my three computers but it won't maintain connection with the pc during backup. It drops off around 10 to 12 minutes and then reconnects but by then the backup has failed or shows completed with errors. I've tried different backup programs, turning off all power saving settings in my Windows 10 and Windows 7 pc. I even tried to use a different USB 3.0 controller but with no effect. Please advise.

Technician's Assistant: What's the make and model of your computer? Have you had problems with the USB port in the past?

No problems with USB 3.0 connection to lesser sized external drives in the past. Computers are two ASUS laptops and my homebuilt PC with an MSI motherboard.

Technician's Assistant: Have you installed any updates recently?

Always install the Microsoft updates. Otherwise, no new software.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Hi there :) Sorry to hear your Backup Drive is not working properly. In order to better serve you and give you a great answer I have a few questions.

1. is it a powered 8tb unit?

2. When you say it powers down..do the lights go off?

I await your reply :)

Ask Your Own Computer Hardware Question

Customer reply replied 6 months ago

Sorry I wasn't watching my email, I was watching the chat page. Yes, it is a powered drive. I can't remember if the light goes out at the moment of failure because its flashing indicating data movement and is apparently disconnected for just a second or two.

If the lights go out and come back on it could be a couple of things. A bad power supply or USB cable. It could also be thermo-loading. That is where it gets hot and performs poorly or shuts down. My recommendation is to change the USB cable. If that does not work return the unit to where you got it and request a new one. We can rule out your PC and the USB port due to the facts you provided. And the fact that it connects to other PCs.

Ask Your Own Computer Hardware Question

Customer reply replied 6 months ago

Thanks Ryan. I didn't think about the cable. I used the new one sent with the drive but long ago I learned that new cables aren't necessarily good cables. Don't know why I didn't think of that this time. I'll get a new one right away.I'm still within the 30 day return window for Amazon so that'll let me send it back if this doesn't work.Thanks for your help.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.