Seasonal Partner Services Representative

Company: Mommy Jobs Online
Location: Elgin
Posted on: August 22, 2019

Job Description:

Seasonal Partner Services Representative Our team is passionate
about helping people go skiing and snowboarding more often! The
Role: We established high-performance Partner Services Team
enhances our partners experience with world-class enterprise
support and account management. We are looking for highly motivated
and talented candidates to fill our Seasonal Partner Services
Representative role in order to better support our Partner Services
Team during our high-season. If you have experience with eCommerce
platform solutions and experience in supporting Customer Success or
Account Management teams, this may be a fit for you. This position
is an outstanding opportunity for a smart, energetic, and
detail-oriented person. Apply if you genuinely love helping people
and solving their problems. If youre passionate about the success
of partner relationships with our ski industry partners, we want to
hear from you. Core Responsibilities: Work closely with the Partner
Services (PS) and Sales Teams to successfully complete partner
related requests. Manage phone and ticket queues, including weekend
and Holiday coverage (November - April) Data Maintenance: Auditing
systems and updating data through custom software interface. Ticket
barcode reconciliation and allocation. Reloading ticket inventory
upon request or as needed. Loading new and updated data to our
inventory database with assistance from senior team members.
Process resort closures by modifying inventory and updating
internal departments. Modification of ticket product details that
affect our website offerings. Running and emailing reports on
behalf of the Partner Services Team or for partner contacts.
Completing Quality Assurance (QA) on all inventory data points
uploaded to our website. Process payments, refunds, and credits
when necessary. Be the voice if the company to resort partner
contacts. Ad Hoc projects. Requirements 2+ years of experience
providing customer support, hospitality experience, or account
management support. (For an internet e-commerce, SaaS, or travel
site is preferred.) Working knowledge of the ski or travel
industry. Extensive experience building effective client
relationships through positive communication, honesty and trust.
Outstanding written and verbal communication skills. You will need
to explain complex ideas to partners, so writing and speaking with
clarity and precision is a must. Great troubleshooting and
analytical skills, constantly making improvements to our process.
Compassionate and level-headed. You must be able to confidently and
calmly serve high value partners in all types of situations,
resulting in positive outcomes. A great teammate. We are a highly
organized and efficient team. You should be extremely
well-organized and comfortable collaborating with your team to
solve diverse customer inquiries and issues. Able to roll with
change and solve problems. We need your continuous input on how to
make our company better. Fun! Our team can get a little weird at
times. We embrace fun and seek balance with work and life. Schedule
Expectations Training (first 1-2 weeks): Training will occur during
normal business hours, generally 9am-6pm PST. During Season
(roughly September - April): Saturdays through Wednesdays
(Thursdays and Fridays off) - 6am - 3pm PST Availability to work
winter holidays to ensure proper partner coverage. November -
Thanksgiving, Black Friday, Cyber Monday December - Christmas Eve,
Christmas Day, New Years Eve January - New Years Day, MLK Day
February - Presidents Day Schedules may change based on business
needs. Bonus Points Bachelors degree. 1-2 years experience
supporting Customer Success and Account Managers for an internet
eCommerce site. Familiarity with Salesforce, Zendesk, and other
Software-as-a-Service is a plus. Familiarity with GoodData and
Google Analytics is beneficial. Knowledge of Photoshop, Excel, and
HTML/CSS are nice to have. Ability to speak, read, and write in
Spanish or French at a conversational level is a plus. What is in
it for you? Competitive hourly pay (starting at $17/hr) Work
remotely Nice deals on lift tickets! Fun, outdoor activity focused
culture To Become A Member: Please visit mommyjobsonline.com and
click on Join Now and select the Customer Service WAH Job Bank
Registry to become a lifetime member to get connected with this
client. Please email us your resume after you register with your
qualifications and work history. Please reference agent id code
MJOLLauraLC on your registration submission. Please feel free to
consult with us if you have further job related questions about our
company at 14054186160. Related Keywords: Customer Care, Customer
Service, CSR, At Home, Work Remote

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