I put in all the codes and started watching the videos, after I watched the videos I had 199 points and I refreshed and all of a sudden I have 160 points. What happened

Use the "Contact Us" button on the website and either call or email and explain, and see what they say. They seem to be very helpful! Once my hubby bought a huge box of Huggies diapers from Costco 2 months ago, and there weren't ANY points inside and I was bummed because they cost the same as the Kirkland brand, but I told him to get the Huggies for the points. The CS rep said to make sure it says "Enjoy the Ride" on the box (but none of them did, he said---he looked) and so she was kind and sent me a bunch of point through my email. (Don't abuse!!!)