The database storing player information is encrypted.
Passwords are additionally hashed, meaning, SmartMonsters has no ability to view them.

Our server and AI compute infrastructure is platformed 100% on
Amazon Web Services,
one of the most secure compute platforms available.
Our infrastructure is designed for security,
and we carefully follow all AWS security recommendations.

Privacy

No player-identifiable information is ever shared with third parties.
SmartMonsters analyzes player demographics to better optimize the user experience
but we're looking at aggregates like average ages and average times of day of logins.
Player-sensitive info such as passwords is stored hashed in our databases,
meaning, we have no ability to read it.

Player commands including chats are logged and kept for seven days.
We don't review these unless there's a complaint about player behavior, which is
extremely rare.