JOB DESCRIPTION

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, Phleb / CS I - Exam One - Seattle, WA.

Schedule: Monday Friday, 8am 5pm, Day Shift

*Salary dependent upon experience*

REQ # 3763541

Responsibilities

Basic Purpose:This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.

Duties and Responsibilities:

Researches, answers, follows up and tracks client, agent and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.

Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.

Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

Supervision Exercised: No direct supervision

Qualifications:Education Preferred: High school diploma or equivalency. Phlebotomy or Medical Assistant certificate preferred (required in some states).

Work Experience: Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients. Prefer urine or hair follicle collection and EKG experience.

Other: Excellent interpersonal and communication skillsAbility to type 40 wpmBasic computer skills in Microsoft office with the ability to learn new softwareAbility to work in a rapidly changing environment

Special Requirements

Must be a Washington Licensed MA/Phleb

How To Apply

After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.

If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]