Identity Services is now receiving the student registration data from LionPATH and is pulling that information into the Central Person Registry and CACTUS, effectively closing the previously identified gap in student data.

Original message (from May 26)

Penn State is currently in a time of transition, moving from its legacy student system (ISIS) to the new student system (LionPATH). As previous LionPATH communications have stated, undergraduate enrollment information is being stored in ISIS through summer 2016, but any undergraduate enrollment information for fall 2016 (and beyond) will only be stored in LionPATH.

This transition has resulted in gaps in student data.

Any department or group that uses information from the Central Person Registry, Directory, CIDR, CACTUS, etc. for business decisions or existing business processes needs to be aware that they may not have access to complete data at this time.

Solution

Closing this data gap is a high priority for the technical team of Identity Services (IdS), partnering closely with the technical team of LionPATH.

The solution entails IdS being sent the student registration data, which currently only exists in LionPATH, and then pulling that information into the Central Person Registry and CACTUS to accurately identify currently enrolled students for the summer and fall (and beyond). IdS expects to begin to receive that data feed from LionPATH starting on May 27.

We anticipate that fully enacting a solution to this data gap will take a minimum of three weeks, and updates will be provided as needed.

All Penn State faculty and staff will be required to enroll in Penn State’s Two-Factor Authentication (2FA) service by no later than May 10, 2016, as was noted in a recent Penn State News story (Faculty and Staff Required to Enroll in 2FA).

The date when faculty and staff members will be required to begin to use the service will be determined by a roll-out plan based on the faculty or staff member’s administrative area.

Information Technology Services (ITS) has launched the first phase of the Penn State Service Management Program (effective Monday, February 2, 2015). This launch will feature several changes that will make it easier to request help and track questions and issues submitted to the IT Service Desk.

In addition to submitting requests for help through existing channels, you will now be able to:

Request help through an online portal (Service Now). Submit questions and issues directly to the IT Service Desk through a single online portal, in addition to email or phone.

Check the status of requests. Check the status of a question, issue, or request online anytime.

Track tickets for multiple services in one easy place. View and manage all open tickets online any time.

How to Use Service Now

You can gain access to the new ServiceNow portal by visiting the IT Service Desk website.

Additional Enhancements Coming

In the coming months, additional IT enhancements will be released to the Penn State community, culminating in a centralized location for technology services, resources, and support.

Thank you for your support as we begin to transform the way we work at Penn State.