Recent reviews

Very Good 8.4From 112 reviews

Holiday Inn Express & Suites Lake Worth, Fort Worth

Fair4.0

Needs a Maintenance Review

No so good....temperature outside was over 90 and rooms would not cool down. It was a sweat box until very late evening. We switched rooms, but made little difference. The a/c smelled like mold...again, regardless of room. The was the worst experience we have experienced with a Holiday Inn Express.

May 17, 2018Verified Hotels.com guest review

Michael, us1 night trip

Holiday Inn Express & Suites Lake Worth, Fort Worth

Fair4.0

Poor customer service and updates needed

Poor, poor customer service. The front desk could not find our prepaid reservation and did very little to help beyond repeatedly plugging our name in the computer and telling us we did not have a reservation. When we contacted Hotels.com and they tried to call the hotel the front desk person had disappeared and did not come back for 10 minutes. After Hotels.com was finally able to get through our reservation was found. We were told it was a computer issue on their end. No apology for the inconvenience. Room was nice size but carpet was dirty and the shower had mold. Hotel definitely needs an update.

May 10, 2018Verified Hotels.com guest review

Shari, us2 night trip

Holiday Inn Express & Suites Lake Worth, Fort Worth

Fair4.0

no water at the gym my full stay
no hand soap in the guest restroom my full stay
vending machine took my money
loose tiles all over the restroom in my room and by the elevetor 2Nd floor

Had a reservation for 4 nights. After 2 nights without hot water along with finding dirty sheets we decided to leave. The woman working the desk was very nice, possibly overwhelmed by the situation of not having hot water. She understood why we were checking out early and refunded our 2 nights.