Support

Note:If you have a MAC computer visit our content manager page by clicking here and follow the instructions after selecting your OS version for instructions on how to update your unit using your Mac computer.

For a one time only map purchase and Premium Phantom Alerts follow these steps below to install the software:

Make sure your GPS device is fully charged.

Connect your device to your computer with a USB cable. If it doesn't turn on automatically, turn it on. The GPS's screen should state that it is in USB mode. Once the installation begins, do not unplug your device.

Launch the free Content Manager software, or click here to download and install.

Log into content manager using your Magellangps.com credentials. If you haven't created an account yet you can create one from the Content Manager login screen.

Right click on the Content Manager icon located in the system tray (Windows) or your dock (Mac) depending on your OS and select "Sync Purchase Features / Content".

You may be prompted to update your device software before the map upgrade begins.

Once the process begins, you will be able to view the download progress via the progress bar. (If the progress bar has been minimized go to the Content Manager icon in your task bar and left click it to display it again)

When the upgrade is complete, a Content Manager screen will appear asking you to disconnect your device from the computer. Do not disconnect your device until you are prompted by content manager to do so ALSO ONCE DISCONNECTED DO NOT restart your device wait for it to restart automatically. During this process, do not shut down your computer.

Purchasing and Installing Purchased Maps/Content

For Lifetime, 1 year map subscription purchases, and software/map updates that fall under the map guarantee follow these steps:

Log into your Magellangps.com account through Content Manager if you haven't done so already.

Make sure your GPS device is fully charged.

Connect your device to your computer with a USB cable. If it doesn't turn on automatically, turn it on. The GPS's screen should state that it is in USB mode. Once the installation begins, do not unplug your device.

Right click on the Content Manager icon located in the system tray (Windows) or your Dock (Mac) depending on your OS and select “Check for updates now”.

If a map and/or software update is available you will be prompted with a screen notifying you of an available map upgrade.

Select “Get Now” to update your device with the available map/software update.

You may be prompted to update your device software before the map upgrade begins.

Once the map update begins, you will be able to view the download progress via the progress bar. (If the progress bar has been minimized go to the Content Manager icon in your task bar and left click it to display it again)

When the upgrade is complete, a Content Manager screen will appear asking you to disconnect your device from the computer. Do not disconnect your device until you are prompted by content manager to do so ALSO ONCE DISCONNECTED DO NOT restart your device wait for it to restart automatically. During this process, do not shut down your computer.

How to Check for UpdatesInstalling Free Maps/Software

Tech Bulletin:Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:

Disable your firewall and/or antivirus software while you are having Content Manager check for updates.

Log out and log back into Content Manager, click on Check for Available Updates (If you're looking for software/map updates), or click on Sync Purchase Features/Content (If you're looking for content you've purchased).

Uninstall and reinstall Content Manager

After following these steps Content Manager is still displaying the “Buy” button or "No purchased feature/content found" for your map update, please contact our Technical Assistance line for additional help.

Note: You must be logged in to your account using content manager or the Sync purchased feature option will be inaccessible to do this right click onto the content manager and select login.

Note: The system tray is in the lower right hand corner of your computer monitor screen near the clock for Windows OS. If you are using a Mac your "System Tray" is found in the upper right hand corner of your screen. Upon purchase of your map subscription a new map may or may not be available. The reason for this is because Magellan periodically updates maps approximately every 3 to 5 months so there may be a time when no updates are available.