Before you proceed, please confirm that this software upgrade to 1.14.653.0 710RD is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap Menu > Settings > About phone > Software Information and locate the Software number. If your Software number is less than 1.14.653.0 710RD, you should proceed with the upgrade.

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!

Getting Started

Before you proceed with the update, make sure you have done the following:

Set aside approximately 20 minutes to allow the device to update

Connect the device to a charger

Ensure the battery is charged to at least 35%

If available, connect to Wi-Fi or 4G to speed up the update download process

Installation instructions

To manually perform the update, follow these steps below:

Tap Menu, Tap Settings

Tap System updates

Tap HTC software update

Tap Check now

Tap OK to download the update.

After you select your method of download, you will be prompted with a data fee warning message. If this is acceptable, Tap YES to start the upgrade process.

Status of the download can be checked in the Notifications pull down.

Once the download is complete, the user will be prompted to install from the Notifications pull down. Tap the System update to begin the upgrade process.

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!

Device will reboot and begin installation. Users will not be able to use their device during the installation process (approximately 10 minutes).