PayU is now being sold separately. However, as you have purchased Bookly before PayU became a separate add-on, so you do not need to pay for it as it will be included in standard Bookly functionality for you.

Please send us an email to support@ladela.com with this ticket number #46692 and the purchase code so we could look into this matter.

PayU is now being sold separately. However, as you have purchased Bookly before PayU became a separate add-on, so you do not need to pay for it as it will be included in standard Bookly functionality for you.

Please send us an email to support@ladela.com with this ticket number #46699 and the purchase code so we could look into this matter.

hi, the plugin bookly no longer works, it asks me to enter the code of the purchase of the plugin payu, but before the update if it worked, I already sent the tiket and the access to the administrator but they have not given me an answer.

Hi, same problem here too. I already sent acces to the admin and ftp info but no response. I still having the site down due to this problem. I bought it before the update of course, purchase code already sent too. Thanks!

Hi, I bought standard version of Bookly and I have a question, Is PayU Latam working only in latin america or worldwide? We have PayU in Poland, it is one of the most popular payment method. We use woocommerce to use different payment options (in Poland nobody use Paypal) but it would be great if payU work directly from Bookly

I have some problems paying with the payu plugin because we do not have to apply taxes in the customer purchases (it could be illegal in our country). In Colombia, we can’t apply taxes. I put in every option 0 (Increase, Discount, Addition/Deduction) but our test process is applying 19% of taxes. (www.bayiretreat.com) We really appreciate your help to solve this issue.

Please check if the “Price correction” setting is set to zero, in case the problem persists send us an email to support@ladela.com with this ticket number #81426 and the purchase codes so we could look into this matter.

Everything was working fine until I updated using migrator to Bookly Pro.

If I disable the PAYU addon everything is fine, but if I enable it I don’t get neither SMS nor Email messages, clients who use PayU to pay at a local convinience store and make an appointment for say tomorrow get a message saying they can pay over the next ten days… But we have a strict “pay in the next 24 hrs” policy or the appointment is cancelled.

Now we are getting all kind of problems since we don’t get messages and people think they can pay whenever they want.

We would be glad to help further, but we are required by Envato Market rules to provide support only to clients with a valid item support for Bookly Pro. Please extend item support for Bookly Pro so we could provide further assistance.

Please give me a link to those rules, because the terms that are available online state:

A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page.

and

ALL ITEMS ON ENVATO MARKET should work as described by the author (in the preview, screenshots, item description, etc).

This ADDON has it’s own support included, it is an ITEM which i bought from Envato Market and it is not working as described.

Bookly Pro is working fine, i don’t need support for Bookly, i need support for the ADDON, which is still under support.

Or please tell me:

Are you saying that support for all LADELA ADDONS is NON-VALID and you as an author don’t support any issues on this ITEMS even when it’s displayed Envato Market support period is still valid?

We provide assistance in case you valid item support for Bookly PRO and the add-on/s (with which you have an inquiry) and this is one integral system. You won’t be able to use any add-on without Bookly PRO.

Please note that you will be provided support for this request as an exception According to Envato Item Support Policy, we are obliged to provide active support only in case of valid item support for Bookly Pro. Therefore, for future requests please extend your item support first.

Please send us an email to support@bookly.info with this ticket number #90917 and the purchase code so we could look into this matter.