Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement

Process and order tracking

Once you've placed an order, we'll send you an Order Confirmation email

Where possible, we deliver most orders direct to your door using our own delivery team or our trusted courier partners

For more information on the progress of your orders, call us on +971 6 731 0505 or email info@lavamoments.com

Heavy Orders

For heavier weights or large package sizes, please contact us as additional fees may apply. Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched

If you order your Lava products before 12 noon Sunday to Thursday, your products will be delivered the same day if the shipping address is in Ajman. For all other Emirates, the delivery will be made on the next day except for weekends. Weekend purchases, beginning Thursday from 12 noon until Saturday, are delivered on Monday to all Emirates

For further questions please reach out to email info@lavamoments.com or simply call us on +971 6 731 0505 and our expert team will be happy to help

All online credit card transactions performed on this site using the payfort gateway are secured payments. Payments are fully automated with immediate response. All payments on Lavamoments checkout page are done through SSL connections to encrypt credit card numbers and customer account information. Thus, cannot be viewed by the Lavamoments or any outside party.

Here are all our payment methods:

Credit/Debit Card

You can pay for your purchases online using any of the following major credit/debit cards Visa, Mastercard, AMEX, and all payments are done via payfort payment gateway.

PayPal

You can also use your PayPal account. Currency conversion fees may apply. For more info, visit www.Paypal.com

Cash on Delivery

Cash On delivery payment must be made in full upon receipt of goods. An additional AED 55 charge applies to COD orders outside the UAE. For the time being, COD is only available in the UAE, and may not be available for certain oversized items

Gift Vouchers

If you received a Gift voucher or a discount coupon just enter the discount code at the Checkout – It’s Easy.