Holy Family Services is an aged care organisation that isn’t just excelling in the area of spiritual and pastoral care. They’re helping other organisations too.

The new accreditation standards are different. They focus on care and quality of life from the person’s perspective. This is rather than inputs such as medication management, etc.

So how can you be equipped to meet the new standard related to promoting consumers’ emotional, spiritual, and psychological well-being? And, more importantly, do it in a way that actually improves quality of life for consumers AND staff?

No, not what does the abbreviation stand for, but what does it mean when it comes to your staff’s rights? The residents’ privacy? What about visitors?

Alison Choy Flanagan is a Partner at Hall & Wilcox. In this episode we cover all aspects of Closed Circuit Television (CCTV) recording, including:
– Considerations before installing CCTV
– Impact on privacy and employment law
– Covert surveillance and ‘nanny cams’
– Recommendations if an organisation (still) wanted to implement CCTV, and
– Mistakes to avoid when it comes to CCTV