Life Hacks: How to claim a Parcel at the Philippine Postal Corporation Mandaluyong Branch

Posted On December 20, 2015

Last Wednesday, I received a notice from the Philippine Postal Corporation Mandaluyong that I have a package I need to pickup at their office. I bought something online from China because it was on sale and had it shipped to the Philippines. I was a little hesitant buying from the site at first because I have read many bad reviews regarding it like its a scam and should be avoided at all cost. Because the item is a good buy, I decided to push through with the transaction though. I reasoned, if its a scam, its quite cheap anyway so its okay if I do not receive the items. If I did receive it, then I have a new supplier from China. I ordered items from two different suppliers. Crossing the point of no return, I clicked the pay button.

Take note that I did not push through with the transaction blindly. I only ordered from sellers that have many positive feedbacks. My personal benchmark is 95% above sellers can be trusted.

Positive Feedback is calculated by dividing the past 6 months of 4 and 5 star ratings by the total number of positive and negative ratings from the same time period.

The sitealso has a “grading system” for sellers. Feedback Score is the sum of all Star Ratings after they have been converted into points.

Conversion: 5 Star or 4 Star Ratings = +1 Point

3 Star Ratings = 0 Points

2 Star or 1 Star Ratings = -1 Point

Then the waiting game began. After three weeks, I got a letter/card from PhilPost Mandaluyong. (cue blues clues song. we just got a letter, we just got a letter~). The card has a P100 written in red ink in front so I guess that’s how much I need to pay to get my package. (I was keeping my fingers crossed at this time. lol)The card also indicates the window number you should proceed to to claim your package. Window 1.

PhilPost office in Mandaluyong is located inside the city hall. the entrance is near Jollibee Maysilo. It can be easily missed as it is a really old building with just a small PhilPost sign on its facade.

I went there around 1PM. Window 1 is on the far left. I didn’t notice it at first as there are no other indicators of window numbers. There were only two others claiming their package when I arrived. No long queues. My first impression of the office is that the place looks badly taken care of. Dilapidated ceilings and dust permeates the place. Its such a sad, depressing place.

window 1

When it was my turn, I just gave the card to the lady attendant and signed the back.

back of the notice that PhilPost sends

she went inside to retrieve my item. Then she issued me a receipt for 100PHP and proceeded to give me my item. It was just a small package that they did not ask to open it anymore. The first one before me got a package in a large box so the other attendant said that he will open the package. The guy said sure. The attendant then opened his package and discovered a black messenger bag inside. He showed it to the owner and then gave him the package. He did not charge him anything. The transaction was smooth and fast. I was expecting both my package to arrive but apparently, only one was given that time. I’m still waiting for the other one.

my package and the Official Receipt

Things you need to claim your package:

1. Bring a valid I.D. Examples are driver’s license, voter’s I.D., passport, etc. Make sure the name on your I.D. matches the name of the addressee on the parcel you are claiming.

2. If you are claiming for someone, present any valid ID of both you and the addressee.

2. You will be charged a postal fee that’s indicated on the notice that was sent to you via mail. In my case, 100PHP. I suggest you bring an exact amount to make facilitation quicker. Always ask for the official receipt. Don’t pay if its just listed in a scratch paper.

Hi Yza! I ordered something from ebay but I accidentally forgot to enter my complete first name, instead of “Sofia Alondra Ragay” the sender shipped it with recipient “Sofia Ragay.” Do you think PhilPost will refuse to give me my parcel since my name is incomplete? Or are they lenient about it and just need the notification card?

Hi.Thanks for the very helpful blog. I just received my very 1st postal notice and I had no idea how to read it since there is limited information on it or maybe i just dont know how read instructions.Hahah.Anyways thanks again..

Hi Gracie! Glad to be of help! 🙂 I was also confused when I first got my postal notice and, like you said, there is limited information on how to utilize it. I made this blog post solely for that purpose. haha!

Hi! I’m not really sure as some agencies treat the Philhealth ID as a secondary ID. Having your police clearance should do the job though. 🙂 To be sure, bring two valid IDs when you claim your parcel 🙂

Hi, can i ask you something? I called philpost hotline and they said my parcel should now be at my local post office for almost 2 weeks however, i havent received any mail/notice stating that i can now pick up the parcel. with this, Can i claim the parcel at the local post office without receiving notice? thank you.

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Life Hacks: How to claim a Parcel at the Philippine Postal Corporation Mandaluyong Branch

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