Automatic Call Distribution Systems

ALSO CALLED:
Call Distribution Systems,
ACD Systems,
ACDS,
Automatic Call Distributor Systems,
Automatic Call DistributorDEFINITION: An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance
Definition continues below.

WEBCAST:
This exclusive webcast discusses a communications solution that helps your organization to consolidate your collaborative equipment so that your employees can do their jobs quickly, effectively, and efficiently.

VIDEO:
The following resource introduces RES IT Store, an IT service delivery platform that can allow businesses to deliver services to both users and IT by giving users an easy-to-use, self-service IT portal where they can interact with IT without delay, and while allowing the delivery of services when needed without manual intervention.

WEBCAST:
Join this interactive webcast to learn more about:• Common mistakes that people make during the OS migration project • How Dell overcame mistakes we made during our migration • How Dell helped other companies overcome common mistakes • Goodness that came out of the migration program

PODCAST:
This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology.

WEBCAST:
Listen to this webcast to learn about a complete software solution that can support Performance Management, extended Business Intelligence, Collaboration and Communication while maximizing all of Microsoft and Tagetik technology frameworks.

WEBCAST:
View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business.

WEBCAST:
This informative webcast discusses how a managed unified communication strategy can help your organization overcome the security, performance, and management challenges that come with BYOD, and discusses how your organization can keep your mobile workforce productive and collaborative.

TRIAL SOFTWARE:
IBM Lotus Notes and Domino Administrator clients nurture communication and real-time connections to form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity.

VIRTUAL ENVIRONMENT:
This in-depth webcast, presented by Daniel Galecki, a software veteran and IT asset management guru, covers the IT transformation from a cost center to an IT service broker, and explains why analysts agree that chargeback is critical to the success of your cloud projects.

SOFTWARE DEMO:
IBM Lotus Sametime software provides an easy-to-use unified communications and collaboration solution with the policy controls and security features your business requires. Check out this demo to see how IBM Lotus Sametime can be used in everyday business situations to quickly and efficiently communicate and drive business success.

PRODUCT DEMO:
Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.

AUTOMATIC CALL DISTRIBUTION SYSTEMS DEFINITION (continued): An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services.ACDs often provide some form of Automatic Customer/Caller Identification (ACIS) such as that provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI).

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines