If you purchased your ticket online or in a Lufthansa office the refund will happen automatically; you don’t need to take any further action.If you purchased your ticket in a different office or travel agency, please contact the office that issued your ticket for a refund.

You can apply for a refund online up to one day before departure. If it is no longer possible to request a refund online, you are welcome to telephone our Lufthansa Service Centre. The standard refund deadlines apply; these will be shown in the fare conditions for the ticket you have chosen.