By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share.
Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth.
I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

My mission is to change how people find, fund and perform the great work that changes lives, maybe even the world.
Firms choose to work with me because I help them achieve more, work less, and celebrate often. I use the leadership style of intrepid sea captain and the methods and lessons for which Fortune 500 firms pay millions yet my clients pay as little as $20/day.
Find
I'm challenging the orthodoxy in how people find the job they deserve using the agency model that provides clarity in the greatest asset people have, themselves and the value they bring. Together we identify the people that are a complete match to further both careers and ensure a win for both parties. I use the proven model that sells actors, celebrities and even products to get people into the jobs they deserve.
Fund
I'm lowering the risk of investors and recipients of crowd funding, forever changing the broken capital model and flipping the reality that 85% of ventures fail to one of 85% success. The patronage model is so "old school" it's "new school" and alters the model because the investors seek the success of the venture, not the return on investment. Because of the lower risk picture, barriers to entry are lower for both investors and fundraisers, increasing the availability of funds and decreasing the cost of proper management, the two biggest reasons for the 85% failure rate of ventures.
Perform
I'm fascinated in what's important for you and wonder how cool it would be for us to work together at getting better at it.Only about one in every two dozen people I meet are really willing to do what it takes to get from good to great in what they do. I work with these folks, who, like me, are convinced that their success will make the world a better place. Together we uncover the hidden waste and real value in their business, get unstuck and ensure they achieve more, work less and celebrate often.