Delivery

We will pack and despatch your order the same day if placed before 4pm on a working day. Orders placed at the weekend or on a bank holiday will be despatched the next working day: 24hr or 48hr delivery times are calculated from then.

Courier deliveries are fulfilled by Parcelforce, post by the Royal Mail.

NEXT DAY DELIVERY BY COURIER FOR £7.50* OR POST from £3.85

Order by 4pm (5pm at certain times of year) for next working day delivery.

We have had many years of courier experience and now we have found a courier company who we consider to be excellent. At Christmas time couriers become more and more unreliable therefore we have opted for customer satisfaction and Parcelforce has proved to be superb. We have great confidence in this company to deliver your orders up to the 22nd December! We also offer the cheapest next day delivery compared to other online retailers, some charge £12.50 reducing down to £9.99 or £7.95. We cannot be beaten for next day delivery at £7.50 *For 'standard' size packages - greater charges will be incurred for bigger / heavier packages. Remember that large artificial Xmas trees come in very big heavy boxes. You will see a full range of delivery options / prices at the shopping cart page. Our delivery costs are always very competitive!

When you place an order using the Courier Service you will have a unique Parcelforce tracking number which can be emailed to you separately. You will be able to track your order https://www.parcelforce.com/track-trace Enter your order number in the "Customer reference below" box. If that fails you can email us delivery@xmasdirect.co.uk and we will let you know how your delivery is progressing.

With Parcelforce, for a price, we can deliver an item to you at a specific time on a specific day although you will have to contact us at delivery@xmasdirect.co.uk to arrange this. Our standard options available to you are as follows, please bear in mind that the delivery cost will increase if you book a pre timed delivery:

Standard Next Day
Before Noon
Before 1030

While the next day or 48hr service is offered in good faith, we DO NOT accept failure by the courier to deliver on a particular day / time as a valid reason to completely cancel an order or demand a refund. None of our delivery services are guaranteed, we will despatch on time. See terms & conditions for full details. If an order is refused because of a problem with the courier, a refund will only be given minus delivery charge and the cost of getting the order returned to us. Refunds can be claimed for delivery surcharges in the event that a timed delivery (e.g. pre-noon) is missed.

For 1st Class post delivery, the delivery date on the confirmation is an ESTIMATE only; we cannot track Royal Mail deliveries. Bear in mind that the 1st class post can take over a week to arrive close to Christmas. If you want tracked delivery, choose the courier option!

Orders under 800g in weight
If your order is under 800g in weight it will be despatched by 1st Class post, the cost here would be from £3.65.
You can select next day delivery by courier if you wish, this will increase your order delivery cost to £7.50 in total automatically.

Orders over 800g in weight
The majority of orders above 800g will be automatically sent out on a next day delivery with Parcelforce (300mm by 400mm) up to 5Kg the charge will be £5.99 if you place your order before the 1300 cut off time. You can select fast track if you order between 1300 and 1400 your order will go to the top of the queue and be rushed to catch that afternoons courier – this service is charged at £5.50.
If you do not want your order to be delivered next day then you can select a date for it to be delivered to you. This will not reduce the cost as we will still send it out on a next day service the day before you require your order. If you order is over 5Kg in weight or cannot fit into a Parcelforce your delivery will increase to £9.99 as standard for next day delivery in the UK. Please be aware that larger items or specialist orders could incur a further charge above the standard rate.

If you are not in.........
If you are not in, Parcelforce may at its discretion attempt to deliver the consignment to a neighbour. If you do not wish this to happen, please state this on your order. Our Parcelforce service requires a signature on delivery, so any alternative delivery instructions should be given in the expectation that there will be someone available to accept the consignment (for example "leave with neighbour" - NOT "leave in shed" or similar). We strongly encourage you to give us an alternative instruction. However if these options fail your package will be taken back to Parcelforce’s warehouse and you will have a card put through your letterbox. Please contact your local branch from the details on this card and arrange a convenient delivery date. If Parcelforce fails on a second attempt you will have to drive to the depot and collect your parcel yourself. If you would like Parcelforce to redeliver your goods after this second failed attempt, then there will be a surcharge of £5.00 to do this. If all of the above fails your order will be returned to us, this will be charged to you at a minimum cost of £9.10 for a return delivery so please make every effort to locate and pick up your order.

Excellent service when I ordered on the phone and came the next day. The quality of the lights are very good. Just one thing, it is a shame that the lead on which the lights were not green rather than clear, as they are on a tree and the lead looks light grey and does not blend in very well.

We are so pleased that you were happy with the service and speed of the delivery, your comments regarding the cable we take on board and in the future we will look at the possibility of offering a green cable, we hope you enjoy the lights and please contact the team should you have any future requirements.

Thank you for your review, there are several options available for delivery dependant on requirements which assists customers with deadlines, if you have any future requirements please speak to one of the team.

Good customer service, happy to resolve any issues that arise. My only criticism would be that the website did. It make clear that lights bought two years ago from the same form would not link to the lights being sold now. However, after returning the lights the problem was resolved amicably.

We are really pleased that you were happy with the resolution and always happy to assist with any queries you may have in the future.