Placing your order online is much the same as shopping in real life. You put
all the items you want into your shopping basket then when you have
everything you want you go through the checkout. Here are some step by step
instructions to help you place your order:

Shop

- Click on one of the product categories

- To
add an item to your order just click on the Add To Order button

- Quantities
can be adjusted later on the View Order screen

-
You can go to the individual product pages by clicking on the product code,
this will allow you to view any photo of the product, read the description
and add whatever quantity to your order

- If you're looking for specific
items you can use the Search engine

View Order

- Once you have added all the items you wish
to order, click on View Order. This will show all the products you have ordered

- You
can remove an item by clicking on the delete button on the left

- You can
change the quantity of any item by changing the number in the quantity box
and click on the update button next to it

- If you realize you've forgotten
an item, use the back button or main page links to return to the main page and continue
shopping

Complete Order

- When you have checked your order on
the View Order screen and are happy with it, you are ready to complete your order.
Click on Complete Order

- You'll be taken to a customer account login page and have
the choice of creating an account to save your address info for future

- To skip that
just click on "Place Order Without Account"

-
At the top it will show the items you have ordered. Below that you will
enter your name and shipping info. Click on Continue

- On the second screen choose
your shipping method and payment method (this includes quote first and pick up for shipping options),
then click on Continue

- On the final screen
enter your payment information (or 4111 1111 1111 1111 if paying by Interac e-Transfer or another non-credit
card or offline payment method) and click on Continue to complete placing your order

Why do you only have Online Ordering and not offer ordering by phone or fax?

To borrow a line from our prime minister....'because it's 2016'...just kidding

We are an online company. Without going to our web site, one would be
unable to view or know what products we carry or their prices to be able to place
an order anyway

Orders placed on our web site provide us with all the information we
need to process the order, including the data to create the invoice, in a
format that makes it most efficient for us to provide you with fast
service

All orders must go through our online ordering system in order to be
processed

We do not have staff to sit and answer phone orders, and thus you are
not paying for this extra labour in the price of our products.

With placing your order on our site you will get a subtotal and
confirmation that your order was received will be automatically sent to
you by email

You will also receive a Shipment Notification email from Canada Post
when your order ships out. This will let you know your order is on it's
way and also provide info for tracking it if you wish to

I'm wanting to pay with the same credit card each time I order, do I
have to enter my credit card number every time I order or can you
keep it on file?

Absolutely. If you wish to use the same card you paid with before, simply choose
payment option G. and we will use the credit card info we have on file for you.
Select payment option G, enter anything for the card name, 4111 1111 1111 1111 for
the card number and select any future expiry date to complete the order

I'm concerned about ordering online. How secure is your site?

Ordering online with a legitimate business is no more risky than using your
credit card anywhere else. Orders by phone can be intercepted, unscrupulous
employees at retail stores can obtain your credit card information.
Our site is secure with SSL 128 bit security. You can view our
Site Certificate by clicking on the little lock icon at the bottom of your
browser when on a secure page

However if you still don't want to enter your credit card information on the
web, there is an easy way to do it. The order must still be completed online,
select payment option F, enter anything for the card name, 4111 1111 1111 1111
for the card number and select any future expiry date to complete the order
- You may submit your payment information 24 hours a day
by secure voicemail: 250-832-1099 or fax: 250-832-1079
- Please note payment information must be submitted at time of ordering, we will
not contact you to obtain it. Make sure to leave the card number, and expiry date in your voicemail

How does the order processing work and how long will it take?

We ship twice a week: Tuesdays and Fridays. The cut off time is 10am the day before, so the orders
are batched on Mondays and Thursdays at 10 am Pacific Time. Generally all
orders are shipped the next shipping day, however on occasion volume may
warrant a short delay. On weeks when there is a holiday Monday, our Tuesday
shipping day moves to Wednesday. So if you place your order between 10am
Monday and 10am Thursday, your order will likely be shipped out on the
Friday. If you place your order between 10am Thursday and 10am Monday, it
will be shipped out Tuesday. This is generally how things go, however
occasionally due to other events or order volume we need to change our ship
day or batch the orders sooner, so this is a rough guide only. All orders
are shipped out as soon as possible, in the order they are received. We typically
ship out all the orders that come in if time allows, so many do ship the same day

If you have completed your order then realize you forgot an item or need to
change something, please email us asap. As long as we receive the email
before the order is packed, we can make your additions or changes with no
problems

Finally if you have a problem not covered here or a question, don't hesitate
to ask, we'll be happy to help. You can email us at
info@oshunsupply.com