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The Northern Spy
The Spy does have a few quibbles, however
with iCupertino. The commoditization of computer parts and the movement of manufacturing offshore seems to have contributed to quality issues of a kind once foreign to Apple. Drives, motherboards and power supplies fail more often these days–not as quickly by any means as the typical junkyard-assembled generic PC with the fancy brand name–but the trend does cast a cloud, and the Spy is no longer confident that a new Mac would outlast a new PC by two or three times as cheap canada goose femme officiel would in the past.
Also, he has recently had a go-round with Apple support that left him breathless with….well, judge for yourself.
The Spy, who was a registered Apple developer back in the late seventies when he wrote software in 6502 assembler, has for many years now had what is today called an AppleID. But cheap canada goose femme officiel was set up long ago, and is not an email address. However, iOS5 updates, among other things, require this. Time to clean up this little anomaly, and at the same time disentangle personal Apple business from the university–for he brought the Apple Developer account to cheap canada goose femme officiel rather than vice-versa, and TWU should have its own ID in the system. So, first he set up another account for the U, then changed the address on the old one. The ID system then sent out verification emails, each with a clickable link. Unfortunately, somewhere along the line the URLs on those links were munged, rendering them unusable.
After threading his way through several “support” pages, he figured out how to get a ticket opened, and described the problem in exhaustive detail. As advertised, within 48 hours an answer came back, but merely telling him how to submit a ticket on a different page. He followed instructions, repeating his explanation, only to how to get a weakly worded explanation of how to have the system send out a verification email, which he knew, and was not the problem. Right, a complete misunderstanding of where the difficulty was, so he returned another explanation, to a similar result from a different agent, also in weak English.
Now the Spy runs his own mail server, so it occurred to him to go into that server, fire up Mailwatch, look at the messages as they existed there, click on the link, and make it work. All addresses verified OK. That’s good, right? Unfortunately, the next mail back, from yet another agent, though in much better English, still only instructed him to resend the verification mail. Ah, folks. Sending it was not the issue. The contents not playing nice with mail was the problem. Meanwhile, the Spy had moved on to attempting to have the AppleID changed to match what was now the primary and verified email address, but that also failed. The “submit” button ostensibly accepted the change, but did nothing with it, and returned no error. In any case, the ID could not be changed, even though there was a button specifically for reconciling it with the address.
So, back went another message to the support centre. This time he was told in better English still that the address he was trying to use was attached to some other account, not associated with iTunes, and with instructions on how to find the AppleID for that (theoretical) account so it could be changed if desired. But said page also required one’s exact name and address, which he supplied, but to no avail. Seems to the Spy, neophyte that he is, that if one knew that much info about an account one would not need to find whether it existed. As any rate, no such account could be found, not even the one that now had that very address as primary. Meanwhile, he discovered several discussions on Apple Support groups to the effect that numerous others had exactly the same problem–inability to change old, non-email IDs to new email-based ones, and the purported button to do so inoperative. Some had gotten caught halfway through an IOS 5 upgrade by the demand for an email-based ID, and their phones were bricked.
Somebody ought to know something. Back went another message to Apple Support. The next reply arrived from yet another agent, saying “I’m sorry but I was unable to determine the nature of your inquiry based on the information you have provided,” and asking for more detail–this despite that the entire chain of mail was in the message. The Spy has reworded his already lengthy explanations, confining the issues to three: the inability to change the ID, to locate any other account with the same address, and their inability to understand and communicate in a consistent way. He has asked that a supervisor take over the case. That’s it at press time after over a week of back and forth. More on the saga later.