Deputy Director, Information Technology Department (#1829)

Under general direction, plans, directs and manages the activities of one or a combination of the major functions of the Department. In this capacity the Deputy Director is responsible for overseeing the successful delivery of all services under their management from kickoff to closeout, including determining scope details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements. They are also responsible for the supervision and performance evaluation of staff; for the coordination of subordinate activities with other senior managers in the department and for insuring the consistency of goals, policies, technical and administrative procedures and management direction; and performs other related work as required.

DISTINGUISHING FEATURES

Positions in the classification of Deputy Director, Information Technology Department (ITD), have full responsibility for the activities and projects of assigned sections. General direction is received from the Chief Information Officer (CIO), Chief Technology Officer (CTO), or Assistant Director, ITD. Positions in the class of Deputy Director differ from those in the middle management classes in that the Deputy Director has direct management responsibility over several subordinate functional areas, including responsibility for the overall planning, direction and coordination of activities. Deputy Directors are distinguished from the next higher classification of Assistant Director and CTO in that the Assistant Director and CTO act in the absence of the Director.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, directs and supervises the day-to-day activities and projects of assigned sections.

2. Accountable for the delivery of all technology products and projects in their assigned areas including managing the scope, schedule, resources, budget, and quality of each project.

3. Confers with executive management from supported County departments on a regular basis to build strong working relationships and gain an understanding of their technology needs.

4. Ensures a high level of customer service is being delivered by ITD to the supported County departments. Tracks metrics of product delivery, issue resolution, and complaints. Meets regularly with the department stakeholders to elicit feedback about performance and formulate plans for improvement.

5. Assists in the establishment of priorities and in the development of short and long-range plans which will ensure the most effective use of equipment and personnel consistent with the needs of the departments served.

The equivalent of two years in the class of Information Technology Manager in the Alameda County service.

Or II

The equivalent of seven years of recent full-time, increasingly responsible experience in technology services including at least four years of increasingly responsible supervisory experience with at least two years as a senior manager of a large professional staff of engineers and analysts in a large technology environment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

· Principles and techniques of supervision, personnel management, and administration.

· Best practices for delivering excellent customer service and account management.

· Principles of technology project management.

· Principles of planning and control as applied to a large enterprise installation.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: