View an audit result

View an audit result

View an audit result

To generate certification results, you must first create and run an
audit.

Navigate to one of the following locations:

Compliance > Desired State > Audit Results

Compliance > Architecture Compliance > Audit Results

Compliance > Scripted Audits > Audit Results

Data Certification > Schedules > Audit results

From any audit results list, you can edit the filter
to
show the results for any audit type.

Figure 1. Audit Type filter

The results filter by audit type and grouped by audit number. Within the
groups, results list by date, from oldest to newest.

You can open the audit record, the CI record, or the follow-on tasks from this
list.

Note: The Audit type field was set automatically when
the audit result was created and cannot be changed. For scripted audits, the
audit type is set when you create the audit record.

Figure 2. Desired State Audit Results

Audit results show this information:

Table 1. Audit Results

Field

Description

Created

Date and time the audit ran.

Document

Record that was certified, such as a configuration item
(CI).

State

Results of certification for each condition evaluated.
The three possible states are:

Certified A certified record is
one that passed all conditions. ServiceNow
generates only one audit result for a certified
record.

Failed Records that are not
certified have an audit result for each failed
condition. The Column name,
Desired value,
Discrepancy value, and
Follow on task are only
populated for failed results.

Pending A pending state
indicates that the audit is incomplete. Data
certification
audits
use this state when a result is awaiting user
input.

Column name

Audited field, relationship, or related list column that
did not match the expected state.

Desired value

Attribute or relationship required for this record that
was not found, from the condition in the expected state
template.
For data certification, this column is blank if the record
has a state of Failed or
Pending.

Discrepancy value

Actual value of the attribute that did not match the
expected state. The follow-on task, if provided, tracks
resolution of this discrepancy. In a list of results for the
Data Certification audit type,
this column is blank if the record has a state of
Certified or
Pending.

Follow on task

Link to the follow-on task
generated
for remediating a discrepancy.

Audit

Link to the audit
record
that produced the results.

Threshold

State of an audited, desired state field with a defined
failure threshold. This threshold is the acceptable
number of failures for a desired state field within a
specified health window and is configured in the Audit
form. Possible threshold states for the results are:

In Limit

Exceeded

Stability

Stability state of a CI. Stability state is based on the
number of times the audit result for a desired state
field changes from Certified to Failed within a
specified health window. Possible stability states
are: