Complaints Policy

COMPLAINTS HANDLING PROCEDURE

As a member of UKALA, London Property Online ltd. aims to provide the highest standards of service to all landlords, tenants, sellers and buyers. To ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to the address below. Please note that we cannot accept complaints submitted by email, text or phone call.London property online ltd. & SGR Ltd, 5b Windsor Road, London property UB8 1AB

The grievance will be acknowledged immediately, investigated thoroughly in accordance with our procedures and a reply sent to the complainant within seven working days of receipt of the letter.

If the complainant is dissatisfied with the result of the internal investigation, please contact:
The Director, London Property Online ltd, 5b Windsor Road, London property UB8 1AB

The grievance will be acknowledged immediately, investigated thoroughly in accordance with our procedures and an outcome statement will be sent to the complainant within fifteen working days of receipt of the letter.

If the complainant still is not satisfied, London property online ltd. offers mediation between the complainant and the company.

If the complainant Landlord remains dissatisfied, London property online ltd. will provide a referral to binding arbitration in accordance with the rules of the Arbitration Scheme.

If the complainant tenant, vendor or buyer remains dissatisfied, complainants are advised to contact UKALA

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