Your Gateway to the Stunning South Rim of the Grand Canyon

General Info

Innkeepers Scott and Cathy Worthington would like to invite you to stay at the Travel Inn on Historic Route 66, their friendly, professional staff will exceed your expectations to make your stay a home-away-from-home experience. They proudly welcome you with clean, spacious and comfortable rooms at an affordable price, within easy reach of the Grand Canyon and the Arizona Snowbowl.
The Travel Inn in Flagstaff is your personal getaway to explore the many wonders that Northern Arizona has to offer, whether you're seeing America from Historic Route 66 or using the Travel Inn Motel to use as a jumping-off point to see the wonders of the Canyon, Arizona Snowbowl, Sunset Crater, the Petrified Forest, Meteor Crater or Lowell Observatory.
We also have discount coupons for local restaurants and we are close to both Historic Downtown Flagstaff and Northern Arizona University, home of the NAU Lumberjacks. In close proximity to the Travel Inn, there is also skiing and snowboarding at the Arizona Snowbowl.

On July 26, 2013 I booked my trip through Booking.com. On Booking.com's website, they show a sparse, but clean room. I have stayed in old motel rooms before but have received a clean room, good service, and safe stay. I arrived in Flagstaff in the middle of a rainstorm. I asked to see the room. There was dust everywhere and a musty, mildew smell permeated the room. I instantly started having an asthma attack. The door did not fit the frame very well, definitely not safe or energy efficient. It was impossible to stay. I should have called Booking.com but I just refused the room thinking that it end the matter. I was wrong. They ended up charging me $69 for a room that would be impossible to use. Booking.com says that it is Traveler's Inn that needs to refund the money and that they control the content that they submit to the site. Traveler's inn says that they will not refund the money.

Neither side will help. I am out the money that I should not have to pay for. I just want my money back.

Bottom Line: Do not stay, it is very unhealthy. It would need serious renovations just to be considered a dive. I am making a BBB complaint. The photos that you see on travel websites are very misleading. The staff is very rude.