Jason Schiller
jason@schiller.net
Experience
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Americas' Network Engineering, UUNET, a WorldCom Company, February 2000-Present
SENIOR INTERNET NETWORK ENGINEER
Design, evaluate, and qualify networks for deployment in UUNET's backbone for
Canada, US, Central, South America, and Mexico. Engineer customized network
designs and solutions for Canada, US, Central and South America. Act as liaison
between engineering and operations. Deliver complete solutions to operations in
the form of an execution package. Act as highest level of escalation for global
multicast issues. Act as highest level of escalation for vendor and protocol
issues in the Americas.
High Speed Install, UUNET, an MCIWorldCom Company, October 1998- February 2000
INTERNET SYSTEMS ENGINEER
Install high speed Internet circuits for UUNET and MCIWorldCom customers.
Internet circuits consist of 56 Kbs, 64 Kbs dedicated, fractional T1, DS-1,
DS-3, and OC-3 using frame relay encapsulation, ATM, or Packet over SONET. Test
with IEC and LEC as needed to pinpoint and resolve circuit issues. Work with
customers to meet their needs. Register or modify domain names and create or
transfer zone files as needed. Assist customer in configuring premise
equipment. Set up static routing or BGP4 as needed. Support customers for 30
days after turning up circuit to the customer.
Information Technology, ManorCare, April1998-October 1998
WAN ENGINEER
Manage the ManorCare Corporate Wide Area Network including frame relay over
56 Kbs and T1, CSU/DSU and routers. Monitor 229 remote sites on a daily basis.
Use HP Open View, Cisco Works, and TyView to provide pro-active assistance, and
diagnose problems with Cisco 1000, 1600, 2500, 7500 series routes, Sync Frame
Relay Access Probes, and Sync T1 Frame Relay Access Probes. Troubleshoot WAN
connectivity problems, frame relay bursting issues, router configuration
problems, traffic issues, and latency problems. Assist end users with
networking problems. Serve as a liaison to AT&T and Bell regarding outstanding
trouble tickets. Manage the installation of new sites. Work with the AT&T
Implementation Manager to meet new site installation deadlines.
Information Services, Georgetown University, September 1997-April 1998
NETWORK SUPPORT SPECIALIST
Manage NetWare NDS objects for the GUMC (Georgetown University Medical Center)
tree [8,000 users, 11,000 NDS Objects] and Georgetown (Main Campus) tree
[19,000 users, 22,000 NDS Objects]. Troubleshoot user trustees, and rights, as
well as the other NDS objects such as groups, printers, queues, print servers
and volumes. Provide administrative support for GroupWise users in three
domains and 25 post offices. Plan for migration of Novell NetWare 3.12 servers
into the NDS tree. Reengineer login scripts for users as necessary for
migration to the NDS tree.
Manage all personal computer problems for Georgetown main campus staff. Ensure
that user issues are resolved in a timely, and satisfactory manor. Provide
second level hotline support for workstations with emphasis on network
connectivity and network applications support. Engineer, manage, and complete
projects in order to provide a more useful computing environment.
Office of Information Technology, American University, May 1996-September 1997
LAN ANALYST
Manage the backbone including multi-mode fiber optics (FDDI & 10Base FL),
100base T, 10Base T, and 10Base 2. This includes planning for future growth,
assessing current traffic trends, redefining current topology, LAN design, the
overseeing of wiring work, the installation and configuration of new equipment
(routers, concentrators, and repeaters), as well as troubleshooting.
Provide primary 24 hour emergency support for the entire network (Approx.
3-4,000 nodes, 125 subnets, 19 routers, 4 FDDI rings, 5 T1s). Serve as
secondary router configuration expert (primary while during off peak hours) for
the university's Cisco AGS+ and 2500 series routers and its Alantec 3000 and
7000 series routers. Install, configure, and troubleshoot Bay 2800 series, 3000
series, and 5000 series concentrators. Provide assistance with emergency
upgrades to the 12 Novell NetWare 4.1 and 4.11 servers.
Manage the NET-RES project. This project is a university wide drive to connect
students to the campus wide LAN. In order to most effectively serve the
students who wished to be connected to the campus network from their dorms, I
conceived and deployed a comprehensive program. This includes publication of
the informational material both in print and on the world wide web, creation of
documentation as both a self guide and for those who are hired to work as
NET-RES installers, creation and teaching of a short course on how to configure
workstations and troubleshoot common problems to the NET-RES staff, and oversee
the hiring and the day to day performance of the personnel. In addition, I was
responsible for monitoring the current status of the project, deal with
particularly troublesome computers, and deal with particularly troublesome
students and parents.
Provide third level hotline services. This includes supporting and
troubleshooting the 3,000 university owned workstations (MAC, Windows 3.1x,
Windows 95) and troubleshooting internal wiring problems (100base T, 10Base T,
10Base 2). Provide secondary administration to the university's 14,000 user
objects, their trustees, and rights, as well as the other NDS objects such as
groups, printers, queues, print servers and volumes.
Education
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The American University, Washington, DC,
B.A. International Studies and Philosophy, The School of International
Service and The College of Arts and Sciences, May 1996
B.A. Environmental Studies, The College of Arts and Sciences, May 1996
Achievements and Activities
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Juniper Networks Certified Internet Professional (JNCIP-M)
Microsoft Certified Professional (MCP)
FCC licensed amateur radio operator: Technician Plus
Experience w/ HP Openview, Ciscoworks, Naviscore, Cascade TyView
Strong knowledge of OSI layers 1 - 3
Vint Cerf Achievement Award for South American Network Design