Augmented Reality Gaming

Products

Support

Minimal system requirements

*Some Android devices may have problem running the game even though meeting the minimal system requirements.

What devices are supported?

Any device that meets the minimal requirements should run the game, for example:

iPhone 4S or later

iPod Touch 5 or later

iPad 2, iPad Mini, iPad Air or later

Samsung Galaxy S II, S III, S4, S5 or later

Samsung Tab 2, 3 or later

Similar android devices

For ultimate Kazooloo gaming experience we recommend using a device of a known mobile brand such as: Apple, HTC, Samsung, Sony, LG, Lenovo, Motorola or similar

My device meets the technical requirements, but having difficulties running the game

contact our support team and they will be happy to escalate to our developers to determine if something can be done to support your device. meanwhile you can check the current list of known problematic devices:

Akai Apollo

Archos 40b titanium

Archos 80 titanium

Huwawei G510

Huwawei Y300-0100

Lenovo a369i

Micromax p666 tab

Nexus 7 (2012)

Nuclear-evb

Proscan Android Tablet

ThL T6S Android 4.4

TEAC Vision TC-971

Disclaimer
We do all in our power to test and analyses any problematic devices. Keep it in mind there are more than 5000 different Android mobile brands in the market today! Making it an impossible task to complete.

Kindle fire devices/Windows phone

The Kazooloo app in available only on the Google Play and Apple Appstore platforms at the moment. In the near future we will defiantly upload a version that will support Windows phone and Amazon kindle OS

The game starts but all i see is a circle rotating on a black background (IOS 8)

In order to play, you need to give Kazooloo access to the camera of your device. Go to Settings --> Kazooloo --> Camera and allow access.

Board ID is Invalid / already taken

Please email our support team at support@kazooloo.com stating the place of purchase and attaching a picture of the board ID, they will try and sort out the problem.

I forgot my Password

You can always use your Board ID as a password to login to your Kazooloo account.

I forgot my Username

Please provide our support team with your board ID and they will help you retrieve your username.

How do I upgrade from Demo mode to the full version game?

Click on the "demo mode" button and enter your Board ID.

I don't have a Board ID, what can I do to play the full game?

Each Kazooloo board comes with a Board ID. get your board now to play the full game.

How many users each Board ID supports?

The board ID is good for activation of full game for one user, that user can then move between devices with no restriction.

What is the difference between the Kazooloo Boards?

Intel Atom Processor tablets Voforia bug

All "Intel Atom Z Processors" based Tablet devices are having trouble running the game at the moment. Our development team is working on an Android update that will solve that problem. Hopefully the update will be ready in the upcoming weeks. List of "Intel Atom" known problematic devices: