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A Redondo Beach mother says when her refrigerator broke down, Sears tried to stick her with a mini-fridge replacement. She didn't think that was fair and called the I-Team. Randy Mac reports for the NBC4 News on Monday, Nov. 14, 2016. (Published Tuesday, Nov. 15, 2016)

Rosalie Flores is used to renewing the Sears protection agreement on her Frigidaire refrigerator. For about $100 a year, Sears had her family's back.

She needed it when the refrigerator broke down four times in a year. After that, the warranty indicates she should get a replacement.

What did Sears give her?

Confusion Over Frontier Service Cancellation

For the last six months, Tony Morrison has been receiving bills from Frontier Communications. The trouble is, he is not one of their customers. Randy Mac reports for the NBC4 News on Thursday, Nov. 10, 2016.

(Published Thursday, Nov. 10, 2016)

"I have the mini-fridge that we were compensated with," Flores said.

She says she got a $100 voucher to buy a mini-fridge. She's had to use it several times over the last nine months whenever the big fridge goes out.

He says California's Lemon Law requires manufacturers replace a problem appliance under warranty if it can't be fixed.

Dog Barks and USPS Wont Deliver

A Santa Fe Springs family says the post office won't deliver because their 17-year-old dog barked at him through their front door. We explain the dangers and frequency of dog bites in Los Angeles, and the standard the post office needs to meet to discontinue your delivery service. Randy Mac reports for the NBC4 News at 6 on Wednesday, Nov. 9, 2016.

(Published Wednesday, Nov. 9, 2016)

"After a reasonable amount of time, they need to replace it," Talley said.

After the I-Team got involved, Sears sent Flores $1,300 credit toward a brand new refrigerator, saying "the delay was a result of an administrative error and this is being addressed by our management team."

Flores picked out a new refrigerator to be delivered. Still, she says, it won't save Sears from losing her business.

Exactly what that means is up for interpretation. But the mini-fridge should never be meant as a replacement for a full-size refrigerator.

Man Gets Dead Dad's Phone Bills

Many of us have been there before. A loved one passes away and we're left to sort out their remaining bills and accounts. But a Pomona man says Verizon Wireless isn't making it any easier for his family. When he couldn't get his father's account closed, he turned to the I-Team. Randy Mac reports for the NBC4 News at 6 p.m. on Monday, Nov. 7, 2016.