Blue Screen of death from Windows 10 upon shutdown with Endpoint Protection and AhnLab Tamper Protection Driver installed

Article Id:170572

Status:Published

Updated On:20-05-2019 10:00

Legacy Id:TECH248299

Products:

Endpoint Protection, Endpoint Protection Cloud

Issue/Introduction:

Windows 10 results in a Blue Screen of Death (BSoD) on shutdown with AhnLab Tamper Protection Driver Common Driver (software version 2.0.0.0 and driver version 9.3.0.2) is installed on same machine as a Symantec endpoint client (SEP, SBE, SEPC).

The driver can be found as loading from

C:\Program Files\AhnLab\SaATNetizen with a name of AtamptNt.sys.

Or

AhnLab Smart Defense (software version 2.1.0.1 and driver version 2.9.0.16)