Everything in one place. Engage with your customers like never before.

Your customers are the most important piece of the puzzle. Revolutionize the way you
engage with them, on a channel of their preference.
With Contact you can manage phone calls, thanks a scalable Interaction Center feature,
manage, reply and track request thanks to the complete ticket system, or engage live
with
a customer thanks to the live chat feature as well.

Customers like to reach you by SMS, social media, chat platforms or new home devices
like Alexa.
No problem, with DataKnowl Contact, you can engage with your customer on any supported
channel,
from one interface.

Stop buying, configuring and maintaining tons of software to manage different channels.
With DataKnowl
Contact, all you have to do is set up one simple account, and you are ready to go
and manage the new era of
conversation. It is easy, fast and much cheaper!

Virtual Phone System

Get the top business virtual phone system that is easy to manage, affordable,
and integrated with all the tools needed to connect and engage with your customers.

DataKnowl Contact Virtual Phone System has over 50 features to better support your
business
including IVR, Call Forwarding, Text Messaging, Extensions, SIP compatible, Multiple
users, and much more.

With phone numbers in over 70 countries, you can choose your perfect toll-free number,
local, national,
or even mobile number. If preferred, you can port-in your existing phone number,
and unlock a new world of features.

DataKnowl Virtual Phone System is a cloud-based phone system so you can make and receive
calls from anywhere
with internet connectivity, using a PC, laptop, or mobile device. It provides organizations
with mobility
and flexibility that traditional on-premise systems are unable to achieve. No hardware
is required because
the service is delivered via the cloud. It combines the best of traditional landlines
with the mobility
and flexibility of modern cloud applications, offering more to businesses compared
to traditional systems.

Interaction Center (Cloud Contact Center)

Modern companies, of any size, must meet the needs of their customers on any channel.

Whether you provide services, or your company sells products, you need to be able
to manage the interactions with your customers via their preferred channel of communication.

The Interaction Center of DataKnowl Contact allows you to equip your company with
a Contact Center where you can manage, in one place, the interactions from multiple
channels, in a simple and efficient way.

It is unnecessary having multiple software to manage multiple channels, with the resulting
costs and complexities. From the Interaction Center, with a single platform, you can
manage all requests regardless of the customer’s preferred channel, thereby maximizing
user satisfaction.

The Interaction Center is simple to use, and is scalable. From single individuals
to multiple teams, DataKnowl's omnichannel Contact Center features support your business
in providing the best customer experience.

Some of the features are:
Omnichannel, AI and Automation, IVR, Conversational IVR, Team and Collaboration.
(All features are easy to operate and are scalable).

Support Ticket System

Track requests, open tickets, and manage them with ease. Attach a ticket to an interaction.

A complete ticket system for the omnichannel conversational era, it allows you to
convert
a ticket, manage requests of various kinds (technical, commercial, administrative,
etc.),
and reach the customer service team from different communication channels.

Whether it is a phone call, an email, an SMS or a message via Facebook or Twitter,
it will
all be immediately converted to a ticket and assigned to an expert agent.

Manage tickets collaboratively with your work team, offering them the right help desk
tool
to increase productivity and optimize customer request management time. Make the team's
work
easier and more efficient.

Not a single request will be lost, ensuring that your customers are happier and satisfied!

Features include:
Omnichannel help desk, Team and Collaboration, Workflow, Traceability, Automatic email
conversion,
and Artificial Intelligence.

Real time support

Add the DataKnowl Widget to your website or mobile application, and you can
provide Support Live Chat to your customers, to engage with you in real-time
for the most responsive customer service.

Social Network and Chat Platform conversations

Give your users and customers the freedom to contact you on social channels, be it
Facebook or Twitter.
Manage social conversation with ease.

Support your customer on chat platforms they like, and they already use, like Facebook
Messenger, Telegram or Kik. They can contact you without installing any app, using
the
same application they already use to get in touch with friends.

All channels you need. Futures included.

DataKnowl lets you manage traditional channels as well as the emerging mediums of
conversation.

We have a long history of focusing on emerging market trends and ensure that the innovation
reaches you,
allowing you to be one step ahead of your competitors.

We are currently integrating Amazon Alexa, Google Home Assistants, among the various
new technologies
and are planning to include the others soon.

Manage your contacts

Thanks to included contact-oriented CRM, you can manage your contacts
with easy, and track all interactions associated to a user or company.

Already have a CRM in place ? No problem. Thanks to integrations,
DataKnowl and your CRM will talk each other and everything will be in sync.

AI-enabled Platform

DataKnowl Contact, being part of the DataKnowl platform, is natively integrated
with V-Agent and V-Voice artificial intelligence technologies.

You can immediately start using AI to easily optimize your customer service
and engagement. No complex integration. No new platform or tool to manage.

With DataKnowl, start immediately to offer a higher level of service, thanks to AI.

Self-Service integration

Thanks to integration with V-Agent and V-Voice, your agents can rely on additional
power.
Provide self-service customer care and let your agents manage more complex cases.
Take care of your customer 24 hours a day, 365 days of the year.

Agent Collaboration

DataKnowl Contact Agent can rely on a unified communication collaborating system to
talk and collaborate on providing
the best customer service via Internet calls, video calls, and more.

Integrations

DataKnowl Contact can be integrated with the software you prefer and already use.
Want to use the CRM that you already have in your company? No problem! See if it is
already supported,
or create your own integration.
Want to use your Ticket System solution ? Don't worry! It is possible thanks to our
integration features.
We have endless possibilities to build the perfect solution tailored to suit your
needs.

Powerful Analytics and Reporting

Customer Portal and Knowledge Base

DataKnowl Portal is the enabler of effective
self-service customer service.

Your users will be able to find answers to
questions, thanks to Knowledge Base with Natural Language
Processing features, manage tickets in their private
area, and access your custom embedded applications.