My TIVO is recording the wrong Channel. Although I programmed it to record Channel 3 it records Channel 712. My area has just switched to digital, so that may be the problem, but I don't have an HDTV. I use Charter Communications Cable. They can't tell me anything. How do I make this thing record the channel I want, not the one it wants???

schwinn, any word yet from TiVo? I'm just wondering if it's worth calling, only to have them tell me to do a full delete.

Additionally, I set up a new Season Pass the other day. This resulted in yet another inexplicable romantic comedy being recorded as a Suggestion. Currently, there is nothing in the Suggestions list, other than the first episode of the show I just set up as the Season Pass.

@pamothy: Please keep the conversation on topic... please post your issue elsewhere so that you can get a better answer... we are not dealing with that problem in this thread.

@F Jones: No call back yet from Tivo. They did say that I should expect about 1 week's wait anyway, so I'll be patient. They haven't told me to do a full-delete yet, either... but the first-level techs had nothing more to suggest other than the reboot-trick, an MFS kickstart check (I did both 57 and 58) and the delete suggestions/thumbs, which also did nothing for me.

I repeated the off/reboot/on/reboot/force call yesterday, just to see if it helped... it didn't.

i have Tivo HD, and i was having similar problems, where i didnt get a new suggestion for a couple of days and my to do list was not adding shows for my season passes past a few days forward. I fiddled with a thumbs up review, turned off suggestions, then back on, connected to the network, restarted and it worked. My suggestions started again and my to do list updated for the full two weeks!!

Count me in with the same symptoms as schwinn. I have a S1 and I have tried the on/off reboot stuff as well as deleting my thumbs ratings and re rating shows. I can get 1 or 2 suggestions to show up with lots of thumb rating work, but if left alone for a day or two, all Tivo Suggestions are gone and the list is empty with the "Hey your DVR is new" instructions. Other than a larger HD I have no modifications.

I called Tivo and was told that they have never heard of this and offered no suggestions. They said no one else was complaining about this.

So I am dead in the water on this one.

BTW, my neighbor has a S1 on a monthly contract and she also now has no suggestions. So schwinn, you can count that as two more victims, not one.

My rarely used Sony S1 is also not giving me suggestions. I tried changing the rating on a show which had previously been rated and then changing it back. It gave me two suggestions and then they went away.

With almost 3,000 views on this thread, I'm guessing that there are more than we unhappy few with this trouble.

I tried fiddling with thumbs on previously rated shows and thumbing a few new ones. This yielded two suggestions for a couple of days -- neither of which recorded -- then back to nothing. I still haven't done a full reset, and I plan to avoid that for as long as possible.

Add me to the list. I have a virgin S1 Sony with lifetime sub and haven't been getting any suggestions for about two weeks. Have tried the on/off re-start trick with no success. Has TiVo acknowledged this is a problem?

Seems like an inordinate number of S1 users having this trouble -- and also having less (or zero) success in finding a working solution. There is a large thread on this same problem over at the TiVo UK forum, and as I understand it, all TiVos in the UK are S1s.

My TiVo HD still seems to be working fine since I did the reboot trick. Also note that I have a large drive in mine (it's not a virgin unit) -- just trying to gather as many details as possible.

Just in case this helps anyone else, here's exactly what I did. Since I did this, I've had 24 hours+ with suggestions recording normally.

- Determined Suggestions were actually broken. Restarted. I then wondered if anyone else was having this problem. Found and read the thread.
- Turned suggestions off, then restarted
- Turned suggestions back on, then restarted
- Forced a call. There had already been a call that day, but there was data (e.g. the progress counter took a while to complete).
- Checked the Suggestions screen in Find Programs. It was empty.
- Put it in Standby and checked in a couple hours. Two programs had then recorded.

I'm not sure if the restart prior to the process helped at all, or if having a call already done that day made any difference. I might recommend forcing a call and restarting first before beginning the suggestion toggle/restart process.

I have a hacked series 2 Tivo brand DVR. Suggestions show up, but nothing records (and they're not in the to-do list). A couple of days ago, my season passes stopped recording too. I had to effectively re-enable them to get them working again.

My suggestions are full of titles that seem correct, but nothing records. I have tons to space - I've manually deleted literally hundreds of shows. I have tried the manual reboot thing - I will report back....

Would anyone mind if I make a new thread with a poll, to (more easily) show how many people are having this problem? (Just like the UK thread...)

Edit: Screw it - calling them now anyway. I doubt they'll have anything useful to tell me anyway... if they do, I'll call them again tonight.

Edit2: As I expected, they have no answer as yet, and nothing useful to tell me. The problem is "being looked into", etc. I was told that I may need to contact Philips (manufacturer of my Tivo) but I told him this was not an acceptable answer, since it has nothing to do with the brand. He also said there is no update they can provide, since this is an S1... like we didn't know that. Bottom line is that he was of no real help, but he will re-ping the "dev-team" with this new information (9 units listed with a problem here, across brands, and 48 in the UK, assuming those are S1 units). At the same time, he suggested I contact TivoJerry to see if he can help shed some light within this thread... I will PM him and see if there is anything we can do about this through this forum...

I just got off the phone with TiVo. I explained that I tried the dance and the thumb-clearing and was told that's basically all they can tell me to do.

They said I should call Sony, and also claimed Sony wrote the TiVo software. I don't believe this is true, but it wasn't clear that the rep knew the difference between hardware and software, so I didn't push the issue. (Although I did explain that the software updates come directly from TiVo, not from Sony.)

I explained that I am paying TiVo a monthly service fee, so it's only reasonable for them to attempt solve the problem if it is indeed software, but the rep had no way to escalate the call to draw more attention to it. I fear I've simply shouted into a black hole and didn't accomplish anything with the call, but at least I tried.

I explained that many people online are having this problem, and the rep told me that some of the techs read the forums in their spare time and might read about this. I asked if I could talk to any of them, and the rep said she didn't know which ones they were. Then I asked to talk to any of them, since I could at least explain the problem to them directly, but she couldn't give me any of that info.

She didn't really understand the point of my call, which was to raise the visibility of this issue. But at least she was polite.

Anyway, it could certainly be possible that this is a sign of hard drive degradation, and it could be something I'd have to take up with Sony (I must assume any warranty is long expired by now), although it does seem very unlikely that slow drive failure would result in this very specific symptom.

Oh well, I tried.

I encourage others to call in and let them know this problem is occurring, and remind that the service fee we pay includes tech support. Otherwise, they'll continue to be able to say that they haven't heard about this problem.