​Virgin Atlantic to implement Google Glass strategy

Virgin Atlantic is to permanently implement Google Glass at London Heathrow airport following a successful six-week trial.

The airline’s chief executive Craig Kreeger revealed his decision to move forward with the technology at the SITA airline IT summit in Brussels.

“We are still working [on this project] and don’t yet have a definitive date,” he says. “It will be rolled out beyond Heathrow to other check-in facilities. All we’ve done for the moment is look at the data and decide to go ahead.”

Virgin Atlantic

During a trial at Virgin Atlantic’s “Clubhouse” at Terminal 3, check-in staff wore the glasses to find out if they could help improve customer service.

They also trialled smartphones and Sony watches, though neither was deemed successful.