There are many sources for the information you seek. Unless you wish to spend a considerable time becoming educated we suggest that you, the buyer, or the seller give us a call and we will be glad to get everyone up to speed. This will save time for all.

Our system at The Water Specialist goes to great lengths to avoid any non-timely responses to phone calls or emails. Our phones are answered 24 hours a day by a person. Except for non-business days, your message is delivered to the appropriate person by 7:30 am the next day. Our website is an easy way to leave a message that will be read normally by 7:30 am the next business day. If no one is in or the person to whom your inquiry is directed is not available when you call or email, we will return your call or email during business hours, that same day or the next business day.

You can. Almost without fail, the home inspectors we have met and know are a great group of people who uniformly wish to do a good job. We do not see it reasonable or likely that many inspectors will have the time to become expert on a well and septic systems. We have the hands-on experience that comes from many years of service, repair and installations of such systems.

Yes. But we do not often advise nor see the value in such extensive testing. Rarely in some 40+ years of testing wells, do we see a need for such broad testing. In fact extensive "testing for everything" is not commonly done on any system, public or private. We would rather suggest saving some money and test for things that are common in the area and are likely to actually be present.

That is a big question! Any system supplying water and sewer services has potential for both good and bad results. We feel that with good open information available on both alternatives, the well and septic system is substantially better than a central municipal system. It is difficult to find a more ecologically sound "GREEN" water and sewer method to supply the modern home. A well and septic system is the ultimate recycler of water. Water is taken from the ground, used and returned back to the ground to be recycled and cleaned. Only water that is evaporated while being used on plants or is carried from the property is actually used. The rest is recycled.

NO! However, with far too many contractors and sub-contractors only meeting minimum, codes this is the inevitable result. Currently the common use of PEX type water supply pipe (great product, just does not move water well) and with the installer just barely meeting minimum code, this happens most of the time. Your problem could be the previously mentioned piping problem, the pump, the well or all three. For at least ten years now, we have been solving the exact problem that you describe. To be able to give you a more precise answer, it is necessary for one of our experienced consultants to meet with you to determine exactly what is going on.

Availability

We are available to our customers. We spend as much time on the phone or in person to answer the customer's questions and to make sure our customers understand their systems and its components. We also have technicians on call after hours to provide emergency service. What Our Clients Say!

Honesty

We always give our customers options. We never tell a customer that something is broken when we know it is not. When advising a customer we give the best advice we can even if it means we may not benefit financially from it. What Our Clients Say!

Local Experts

We are the local experts in our entire field of work. To our knowledge we are the only company in the state of NC that carries our collective group of licenses and expertise in Well Contracting, Well Pump Systems, Water Treatments Systems, Point of Sale Inspections, Plumbing, Septic System Operation/Repair/Installation and Pumping. What Our Clients Say!

We Value Our Team Members

We are a great place to work. We provide stable good paying jobs with great benefits to our employees in a place they can make a career and grow. Training is continuous. What Our Clients Say!

Trust

We do what is right even when no one is looking. Much of our work is done when the customer is not present or in areas that can't be readily seen. It is important that we always do what is best even when no one is looking over our shoulder or can see our completed work. What Our Clients Say!

Respect

We respect our customer's property and time. We understand that the customer's property and time are very valuable to them. We clean up the jobsite and communicate properly and promptly with them and make every effort to not waist the customer's time. What Our Clients Say!

Customer Safety

We make our customers feel safe in their homes. We ensure our practices, products and employees are safe. We communicate unsafe situations to our customers. What Our Clients Say!

Employee Safety

We operate with safety first in mind. We identify and communicate unsafe work conditions and practices promptly. We operate our vehicles safely on the roadways and in a manner we would like to see in our own neighborhood. What Our Clients Say!

Satisfaction/Accountability

We want every customer to be satisfied every time. We stand behind our work. If something is not right then we will make it right. We understand that we are not always right and we will make mistakes but the customer should not have to pay for them. What Our Clients Say!