If you recently put your computer or device in a suspended or hibernation mode, try closing and then reopening your app.

Check for updated versions of the app(s) you’re using. To do this, open the app from the Start screen and then look for an update notice in the upper-right-hand corner of the screen.

If this error occurred while buying, downloading, or playing content:

Close and then reopen the app.

Make sure that you have network connectivity, or an Internet connection.

If you’re roaming, you may be unable to access your content. Content availability varies by region.

What’s going on?

There are several reasons why this error message can appear while using the Windows 8 Release Preview applications. To help improve your experience using these apps, you can report problems and provide feedback. To do this, swipe in from the right edge of the screen or point to the upper-right corner of the screen, and then click Settings. Tap or click Give Feedback.