The mood in here

Lost Mixmeister key

Last week I sent a request for my lost key of Mixmeister Fusion. I bought the software online from Mixmeister. I haven't gotten a response from you as of this day. Any thoughts. Respectfully, Gilberto Jimenez

For the quickest support with a lost order please email softwaresales@numark.com with as much detail as possible, we regret that if you are unable to provide evidence of a purchase we may be unable to assist.

Pfff sorry about that - these kind of things are a big issue now for years. Developing and updating a program is one thing, but customer support (at least the trivial things like downloading the latest release versions, lost key retrieval etc) should be available no matter what (especially when you are selling a product for a lot of money...). It's embarrassing.

Unfortunately I can't help you. Maybe post a message on fb or twitter as well? (see if you can contact Simon Bangs, he's the moderator here on this MM support page)

Since the shown link for the support team requires the (missing) license key and the link for "lost key" in support/FAQ is damaged, I have sent the mail to sales and to support @ mixmeister directly. From sales I got no response and the address "support@mixmeister" did not work.

Can you please support somehow? I'll also send you this to your mail address.

Sorry this is not true, we have released two major updates this year. Without a valid proof of purchase we cannot re-issue keys due to the high amount of attempted fraud. Apologies for any frustrations this may cause.

Good evening Simon, Im a disciple of MM with all of the programs it has to offer and keys. Recently up graded my laptop. When attempting to reinstall them all I could not do so. I was prompt to send the email used for my programs to confirm legitimit owner ship, I've yet received a response.HELP!

For the quickest support with a lost order please email softwaresales@numark.com with as much detail as possible, we regret that if you are unable to provide evidence of a purchase we may be unable to assist.