We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site e.g. another North Dorset surgery, Blandford Hospital or Dorset County Hospital.

When Closed-

When making on line booking - Please remember the appointments bookable are only for 10 minutes, appointments such as medicals will need longer 20 minutes these are not bookable on-line you will need to contact the surgery direct for these appointments.

alsoOn-line appointments are for non-urgent appointments only please contact the surgery for urgent appointments in the normal way.

IMPORTANT CHANGES TO THE MANAGEMENT OF PATIENT APPOINTMENTS. see below document.

Appointments

Although we try very hard to accommodate everyone, it isn’t always possible to offer you an appointment at the ideal time.

If you need to be seen urgently you will of course be seen as soon as possible.

One appointment is for one person only; if someone else needs attention they will need a separate appointment.

To ensure that patients with really urgent problems can be given prompt attention, please don’t ask for an urgent appointment for:

Repeat prescriptions

Blood tests or blood pressure checks

Pill checks or routine ante-natal checks

Certificates for work

Minor ailments such as coughs and colds Long standing medical problems

At certain times in the year we have pressure on our system. Please help us to provide the appropriate appointment for you by using the following guidelines:

ROUTINE- reviews, checkups, non-urgent matters.

IMMEDIATELY NECESSARY/URGENT- same day appointments. .

PLEASE NOTE AT WHITECLIFF SURGERY IMMEDIATELY NECESSARY APPOINTMENTS ARE DEALT WITH BY OUR TRIAGE SYSTEM - You will be asked for a telephone number for a Doctor or Nurse Practitioner to contact you if you ask for an appointment for the same day. Please do not come into the surgery for an appointment the same day, give us a ring to enable us to get the appropriate clinician to ring you.

EXTENDED SURGERIES - These are surgeries held out of normal surgery times (held after 6.30pm) and are available throughout the working week.

Monday to Thursday appointments/telephone appointments are available from 6.30 to 7.20pm at Whitecliff Surgery and at Child Okeford surgery Monday, Tuesday or Thursday 6.30 to 7.20pm.

TO CANCEL YOUR APPOINTMENT-

You can cancel your appointment by phone.

You can cancel your appointment on-line, please ask at reception for details.