Q: Can I change the voice level of the talking caller IDA: Unfortunately, you cannot change the voice level of the talking caller ID.

Q: What if I want the amplifier on every time I use the phone?A: Just set the Auto-Amplifier switch on the right side of the phone to the On position.

Q: What if I wear T-coil hearing aids?A: Turn on the T-coil in your hearing aids and talk normally.

Q: What if I don't install backup batteries?A: We strongly suggest that you do so; that way, your phone will be 100% operational even when there is a power outage.

Q: Every time I hang up the phone, it says “Ready”. Is this normal?A: Yes, it lets you know it’s ready for another call.

Q: Can I change the on-hold music?A: The music is pleasant but it is set, and cannot be changed.

Q: What if I don't have CID service?A: The phone will not announce any caller ID information. Everything else will operate normally.

Q: What if the incoming sound is too loud for my family members?A: Set the Auto-Amplifier switch to the OFF position on the right side of the base. Press the amplify button to turn on the amplify feature when needed.

Q: How can I turn off the "talking" voice?A: Press the Menu button, then press the down arrow button and scroll to "Talking Keypad", press the Menu button again, and use the up or down arrow buttons to change the selection to OFF. Press the Menu button again to confirm the selection.

Q: How long will the backup battery work?A: It will give you up to 4 hours of continuous talk time.

Q: Why is there static noise on the line?A: If you have a DSL computer modem service, make sure you have installed a DSL filter to block the DSL noise. DSL filters can be purchased at RadioShack, Best Buy, Walmart and other retail outlet stores with telephone products. You may also get the DSL filters FREE from your phone company/DSL Provider.

Q: Why do I need to put batteries in my phone?A: Batteries are optional. They provide back up during a power outage situation. If there are no batteries, the phone will act as a standard phone, but with no amplification during a power outage.

Q: Why is there no dial tone?A: Please verify that both the phone cord and the handset cord are plugged in properly.

Q: Why is there no effect when I move the tone control?A: For the tone control to be effective, the AMPLIFIER must be turned “On”.

Q: I have a new HD phone, I plugged it and it gets electricity, but no dial tone.A1: If it’s a business line with magic jack or digital, it won’t work. It needs to be analog. A2: Check handset; blow into the mouthpiece, if you get feedback, then the handset is ok. If not, swap out the phone line cord with another cord to see if it’s bad. If it still doesn’t work, make sure you are using an analog line.

Q: I hear a humming noise from the phone when it’s not in use, what is it?A: If you have DSL, make sure you have a filter. If you have a filter, unplug the DSL line and see if that’s the issue. If not, the phone may just have a small humming noise that is generally only heard by someone with very good hearing.

Q: I’m getting feedback on the receiver.A: Turn down the amplified volume 1 or 2 notches and keep the phone very close to your ear.

Q: How do I put a space between the first and last name in a phone book?A: Press the number 1 button.

Q: I get a dial tone, but none of the features work on the phone (speaker, amplifier, one-touch memory).A: Make sure the AC adapter cord is plugged into the wall and on the back of the base.

Q: My phone keeps saying “Ready” all the time, what do I do?A: Check to make sure phone is not off the hook in another room and that all the cords are plugged in.