Job Description

Job Summary
This particular Customer Service Job is for an Italian speaker who enjoys Holiday planning and tourism and is based in Cork. An enthusiastic Italian Customer Service Representative will ensure all the customers are well looked after. In the first two months you will be supporting English speaking customers by email only, so an excellent level of English is required for this language job. You will be working 40 hour weeks in shifts between Monday and Sunday from 7am to 8pm. For this customer service job you will receive a number of bonuses and a yearly salary of €21,900

What will you do in this job?
For this Italian customer service job you would be dealing with B2C customers who have questions and enquiries about exiting bookings or who happen to need advice on their travel plans. Alongside advising Both English and Italian customers our client invites you to become creative in helping to resolve customer problems. Throughout your overall service our client wants you to strive for excellent customer service and ensure that their customers have the best holiday they can.

Who will you be working for?
Our client is an Irish owned outsourcing company that provides customer service and technical support solutions to a number of countries worldwide. They are constantly growing, and thanks to that we can offer you a job in customer service once you speak Italian of course.
The project that they are looking for you to be a part of is for an exciting media company where you will become a part of the customer service team.

Who are we looking for?
First of all we are looking for a near native Italian speaker, who also has a good level of English. You have excellent oral and written skills in both languages, and we would like you to keep in mind that for your first 2 months of this customer service job you will be working with English speaking customers only and then branching out afterwards with Italian speaking customer service. It would be great for you to have some previous experience in customer service and that you are flexible as our client is looking for someone to work in shifts between 7am and 8pm and you will be asked to work the odd weekend.
You are target driven, an enthusiastic and have been known to have a bubbly personality and you also have great time management skills. Lastly we ask that you are a good multitasker as you will be required to support a number of clients on a B2C level.

Where would you be working?
This particular Italian speaking Customer Service job is based in beauty that is Cork, a county that is proud in supporting the GAA (Football, Hurling, Rugby) the list goes on, but the games all come action packed and full of excitement, you will find yourself loving them too. Cork is already home to a number of multilingual people, so imagine the diverse and multicultural environment that awaits you, all those amazing people that are waiting to meet you, that can go with you in exploring the beauty that is Cork.

Interview & Salary
For this Italian speaking customer service job there will be a quick phone interview that will be followed by an online language test (Italian). Next you will sit an in depth interview with our clients HR manager through Skype.
If you are successful you can expect a yearly salary of €21,900 gross and great news, there is a relocation package on offer of €285 that comes along with your monthly salary.
But wait, we’re not finished there are extra benefits with this customer service job you will receive €500 extra travel vouchers a year and there is an annual bonus of up to €1000 based on your performance of course.

Don't forget to upload your CV in English to us in order to get this process started & if you should have any questions feel free to pop us a call on +353 15 24 24 20

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