Digital Strategy Consulting

Why Change is Important?

The constant expansion of technologies has made digital strategy consulting a must for organizations of all industries, business models, and scale. Automating tedious tasks and making processes transparent results in better customer service, more effective workplace, and reduction of costs. Businesses are therefore advised to adapt to today’s technological era, becoming more digitized in order to meet demands of the growing globalized market.

What is Digital Transformation?

Digital transformation aims to enhance organizations’ operations by keeping them up to date with the new opportunities generated by the latest technological advancements and hence ensuring the organizations’ innovative future. Such transformation requires strong leadership for it is a journey with continuous optimization across the organization in parallel with the continuous technological improvements.

Some of the digital capabilities of undergoing this transformation are presented below:

By undergoing this transformation, organizations enhance many processes such as customer experience, risk optimization, and corporate control. With intelligent information management, the transformation will facilitate human resources, customer service, and more ways of collaboration which will in turn boost workforce engagement. It’s important to view this not as a onetime project but as a continuous improvement.

Methodology

Awareness is the first step towards this transformation, being aware of what needs to be changed or improved is a good way to start. Hyper-awareness throughout the organization will allow for natural implementation of informed decisions and enables fast execution of any adoption of change. There will always be new challenges as time goes, therefore the digital transformation strategy must be agile enough to be aware and able to change courses when necessary to help the organization to achieve continuous improvement or change.

Optimization of processes and organizational operations with Digital Transformation enables better allocation of focus and thus more engagement with clients and a more productive workplace. Digital transformation enhances methods of collaboration and this facilitates communication between workers and improves overall work flow. This loop of digital transformation will assure for continuous improvement as time goes on.

Deliverables

To enable the digital transformation, an organization requires a solid strategy which facilitates the connection of the different entities including people, departments, information, processes and technology such that adoption and usage of the right digital technologies at the right time and at the right place will enable organizations to increase business agility, provide better customer experience, and identify new business opportunities.

Phase

Deliverables

Realize / Vision

Digital Vision Statement

Digital Goals & Objectives

Digital Health Check

Digital Maturity Assessment

Discover

Discover, Validate current Business Process/Business models

Analysis of Top Competitor’s Digital Strategy

SWOT / TOWs Analysis

Impact Analysis

Customer Journey mapping

Workforce digital readiness

Digital Technology readiness

Identify Digitalization Opportunities

Diagnose/Identify

Business Process Architecture aligned with Digital Strategy

Digital Business Operating Model

Business Process Improvement opportunities for digitalization

Cost Benefit Analysis for Prioritization

Digital Architecture

Digital Footprint Analysis

Communicate & Roll-out

Change Management Plan for Digitalization

Learning & Development Strategy for Digitalization

Building a Digital Center of Excellence/Competency Center

Define the role of a Chief Digital Officer

Digital Governance, Audit, Compliance strategy

Digital Strategy Playbook

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