User comments

i synced my contacts to the sever and when i need to copy them into my Lumia 650 contacts its showing Attention required and not syncing my contacts from the server.
Need urgent Help on this.luvmesush, 04/12/2016

I synchonized my account for weeks successfully from an E51, it worked with a Server ID what was given (it contained only lower- and uppercase), and with more databases (Contacts, Calendar, Notes, Cont. Groups, SMS-es and Bookmarks.
MMS not, that's only mobile operator ad)

But now I changed password, and nothing synchronizes, nor if I leave an only one database and even the Server ID is deleted.

I tried network authentication, but it didn't work.

My question is:

What is a secure password for a PhoneCopy account, because I will set my pw that way.csontos.antal, 03/12/2016

I forgot the error message:

Invalid passwordcsontos.antal, 03/12/2016

I could have registered my mobile number with the Nokia. So whenever i remove and reinsert the sim and the handset will send a auto message to the Nokia server to save the details to which number currently the handset is working on.
So I want to unregister with this number. Please remove this number from your server. When I change my handset my balance will deducted.
So that automatic message will not be generated and my balance will not be deduct any more
Please check and the number is 524250.

And I Mobile Phone handset is Nokia 5130 Xpress Music.

What i will do now?? Please help12vaib, 31/10/2016

Sorry we are not Nokia server, we are PhoneCopy.com and we didn't find any Nokia assigned to your profile.PhoneCopy support team, 31/10/2016

I just sync profile in my nokia 5228 device to phonecopy as the instructions. However, after I chose to synchronize it displays 'Connecting' but nothing else happens. Is that normal that synchronization takes too long?joaosobral, 15/10/2016

No, it has to be a problem with internet connection. Usually it takes tens of secondsPhoneCopy support team, 17/10/2016

thanks to phone copy.... actually in host address we use https
once i remove (s) it workssathizz91, 08/10/2016

Hello. I have Nokia 515 and success importing 330 contact items to PhoneCopy server.
But then i trying sync between Nokia 515 & PhoneCopy server, on Nokia uploaded only 16 contact items. Why? Can you help me?muraviev2204, 19/09/2016

Hello,
the Nokia phone is unable to process large contacts photos from your other device. Please try to remove contact photos on the web uploaded from your other device.PhoneCopy support team, 19/09/2016

no, you have correct one. All is correctly written in the guide which you will find in the page of your phone model in supported devicesPhoneCopy support team, 07/09/2016

Dear PhoneCopy,

I'm trying to sync my contacts from an iPhone 6S to a Vertu Signature. I managed to sync all my contacts from iCloud to PhoneCopy server but could not sync from this server to my Vertu. The following message kept coming up "Data transfer not possible. Check data connection". Please be kindly noted that I could still browse the Internet using either Wifi or 3G connection. Your prompt support would be much appreciated.

Cheers

Trungotrungdoan, 29/08/2016

Hi, can you please check which kind of internet connection you are using in your Vertu? Some operators can block PhoneCopy when you are using WAP connection. We recommend internet connection called Internet, GPRS or similar. PhoneCopy support team, 29/08/2016

Thank you for your answer. I tried both gprs and wifi bothnof which worked fine as I could browse to different webpages. However the same error message keep coming up "Data transfer not possible. Check data connection". Can you please kindly advise me what to do? Cheerstrungdoan, 02/12/2016

Hi, under GPRS there still can be hidden WAP Access Point. Please check Access Point (also called APN) to avid WAP connection.PhoneCopy support team, 03/12/2016

Hi, I would like to thank those who create this 'PhoneCopy' webpage. Its really helpful. Since i'm still using Nokia E63 (a hard-core phone),its hard for me to print something. Now, I able the sync and have all the back up that I wanted. But, can we sync our photos ?azlinda, 12/08/2016

My contacts are already on my sim card, and also on the phone, but it's not reflecting on the phone. It shows empty contacts.princesstayelolu, 06/08/2016

Hi, can you, please little more explain us how PhoneCopy can help you?PhoneCopy support team, 08/08/2016

Synchronisation from server to nokia asha 210 keeps failing with contacts less than 500 in the server. They tell me "no authorization ". Helpkhaar, 19/06/2016

The reason is you are using bad credentials. This is not related to any limit. You need to enter correct username and password. Or you can change password which you entered to your device under devices settings: https://www.phonecopy.com/en/devices/PhoneCopy support team, 19/06/2016

I am trying to copy the contacts from an old Nokia 2760 phone to a Samsung Galaxy s6. Unfortunately, the service has been transferred to the s6 and the Nokia can no onger connect to the web in order to upload the contacts list. I have the Nokia PC backup file (*.nbu) on my PC. Is it possible to upload an *.nbu file to my PhoneCopy a/c and then download to the s6? Thanks.luciedavidson, 12/06/2016

No, we don't support .NBU file, but if you will export contacts from Nokia PC Backup to .VCF you can use PhoneCopy for Windows for uploading it to PhoneCopy.com server.PhoneCopy support team, 13/06/2016

Thanks. Actually, I did it by using the Nokia PC software to create a *.csv file of the contacts on the Nokia phone. Then converting the *.csv to a *.vcf file using some free software I found on the web. Then emailing that to the Galaxy s6, and then importing it into the contacts. Seems like a simple generic way of transferring contacts from one mobile to another.luciedavidson, 13/06/2016

my nokia 6230i does not have a "connection" commandraymo38, 02/06/2016

Some old devices can have sligtly different firmware than we described in our guide. We recommend you to ask somebody technically experienced to help you to set the phone.PhoneCopy support team, 02/06/2016

Although I have memory card on my Nokia asha 308 however I am getting error message and only 59% of my contacts are being sync from the server to my phone!!isarozt, 21/05/2016

Hello, the phone indicates that it is full. Phone reports exactly 1000 items in the phone book so this might be a limit. Unfortunately, this capacity cannot be extended by a memory card, it is the limitation given by the vendor.PhoneCopy support team, 23/05/2016

Thanks so which Nokia phone that can accept Around 7000 contacts do you recommend isarozt, 23/05/2016

Hello,
Nokia phones with Symbian OS were known to handle lots of contacts. But the newest device from this range is like 5 years old (like Nokia E7 and so on).

Current phones sold under Nokia brand are simple devices and we think the limitation is the same.

The rest of Nokia portfolio (branded as Microsoft now) is limited to Lumia devices which uses Windows Phone operating system. They are capable to hold such amount of contacts but these are modern smartphones with no link to classic Nokia phones.PhoneCopy support team, 24/05/2016

unable to get all my contacts from sever to phone after full synchronization on my nokia asha 210. pls help.betmat44, 12/04/2016

Can free memeberships restore messages? I once read from another user that free memeberships cant restore messages

Thanksmazmaz, 02/03/2016

Hi, if you are talking about Nokia there is an issue on Nokia side because Nokia doesn't allow to upload SMS back to phone even with Premium acount. It is technical limit.PhoneCopy support team, 03/03/2016

With Nokia it is not possible at all. Sorry.PhoneCopy support team, 03/03/2016

I have copied data from nokia 3110c to phonecopy. I bought a new phone INFOCUS F135. I dont find this model in the supported devices. I request to add this model and help me restore the contact list to the new phone. thank you.sandeepdy, 29/02/2016

Sorry. Your new phone doesn't support any synchronization service.PhoneCopy support team, 01/03/2016

Hi,

I have just now took a back up into phonecopy.com/sync. I don't know how to restore or look back the datas which I back up here. Can you please help me to do this? Appreciate your help.chandartrue, 29/02/2016

Hi, which nokia model you have? Then you need to follow our guide and assign your synchronized phone to online profile. Then you will be able to manage it.PhoneCopy support team, 29/02/2016

Nokia 6233. Can you pleas share the guide to follow? Thanks.chandartrue, 29/02/2016

Thank you. I will go through the link and revert you for any issues.chandartrue, 29/02/2016

Hi,

One more information. Yesterday I took a back up by using the username - Prathap, but I cannot create the same username same here. Please advise.chandartrue, 01/03/2016

Thanks for the information. I took back up successfully and I need to restore the same into my phone again. How to do that? Please advise.chandartrue, 01/03/2016

I assume you wish to transfer your contacts to another phone than the 6233, am I right? Simply synchronize the new device following it's setup guideline, associate it with your account and synchronize once more.PhoneCopy support team, 01/03/2016

I am following the instructions to copy from a Nokia C3, but can't get through point 3 'go to the name of the profile you have just created, and press Options and choose Activate', as there is no Activate option.
Could you indicate where to locate this step.

Unfortunatelly it has the same operation system S40 which doesn't support SMS sync at all.PhoneCopy support team, 11/02/2016

Well, I tried! Thanks again.tam_h, 11/02/2016

How can I transfer the contacts from phonecopy to my Nokia C5-00? If I follow the description I can only transfer the contacts from my cell phone to phonecopy. As description for both ways is the same it does not work this way. tinkerbelle64, 08/02/2016

We found you successfully synchronized 254 contacts from the server to device.PhoneCopy support team, 08/02/2016

Hi there, I can't find any of my Nokia 208 contacts on PhoneCopy. Would you be able to check please? ….unknown user, 02/02/2016

Hi, it seems your Nokia was synchronizing four times but it never sent any contact to server. PhoneCopy support team, 02/02/2016

I have a Nokia E51, and the whole transfer worked great! I can see my contacts, calendar, tasks, and notes. However, I can't figure out how to transfer the TASKS to my iPhone or Mac? Ideally, they should show up in the "Reminders" app on the iPhone or on the Mac. Any help is greatly appreciated!crackit, 22/01/2016

Hi, the best possibility is to connect your iPhone or Mac using CalDav. It is possible on following page https://www.phonecopy.com/en/devices/addDavDevice
Then you will configure your iPhone or Mac and all synchronizations will work automatically.PhoneCopy support team, 02/02/2016

Thanks so much, it worked perfectly!crackit, 02/02/2016

I removed phonecopy accounts from my contacts,how do I get them back.....my contacts are not showing phonecopy along with hotmail, I have nokia 625amerarashid, 28/12/2015

how do I transfer my phonecopy contacts from computer to a new phoneamerarashid, 28/12/2015

Hi, which phone you have? The best way is to find your phone in our supported devices list and follow provided guidePhoneCopy support team, 29/12/2015

I've backuped from the same phone nokia e63 but not able to restore anythingravi1260, 05/10/2015

Hello, according to our log, all your contacts should be synced to your Nokia phone. If you have another phone, just set up it in the same fashion to load contacts into.
If you have trouble, please send us your IMEI number using the form at
https://www.phonecopy.com/en/help/#formPhoneCopy support team, 09/10/2015

sync complete but nothing after this - although I am recognised by user name on phonecopy website, my device is not showing, having gone through the process of registering and syncing!joinedupwriting, 13/09/2015

Thanks for reply. I set up everything as per your guide. My phone says synce completejoinedupwriting, 13/09/2015

This is what it says - I have tried everything - please help!

We have a record of successful synchronization, but the authentification data do not match. Username or password in the device is different from the username and password entered into this form.joinedupwriting, 13/09/2015

what username you enetered to your phone?PhoneCopy support team, 14/09/2015

I do not know what user name i entered in the phone - it was long ago - but when I connect via bluetooth, it says Ann's Nokia N8 but when i try this - still no luckjoinedupwriting, 14/09/2015

I synchronised the data in my nokia phone. But after that when i went to online it web not supported. I'm not able to transfer the data to my Samsung galaxy s6unknown user, 13/09/2015

I assigned it for you manually. Now it seems to be working.PhoneCopy support team, 13/09/2015

I syncronised my contacts from Nokia X201 to Phone Copy but now I lost my all contacts on my phone , so please tell me that how can I copy contacts from Phone Copy to my phone - Nokia X201. miteshgoyal, 23/08/2015

Any deleted contacts can be restored from Deleted Contacts folderPhoneCopy support team, 23/08/2015

This is very confusing. I have set up an account on my Lumia 435 (despite the instructions being wrong) but that is as far as I can get. My device, I presume they mean my phone, is not thereafter recognised. I note that I have not so far been asked anything about my PC which I want to syncronise the phone with. clayto, 17/08/2015

Hi, can you please explain the scenario which you are looking for? We will send you correct tutorial.PhoneCopy support team, 17/08/2015

Made a bit of progress --- now I need to enter the path to my Contacts file on my PC. I cant find any way to do it, where it says 'Pick' --- it is (I think) C:\ Program Files\ Windows Live\ Contacts but I cannot paste that in. A different version of it (which I think is wrong) which I can copy into 'create a new Folder' results in Contacts being reported as 'empty' ----- which it is not.clayto, 17/08/2015

- under "Menu' > "Phonebook" I found "My Presence," then "Settings," then "Synchronize with Profiles," so i think that is done

-then, under "Menu" > "Settings" I found "Configuration" → "Personal configuration settings"→ "Option" → "Add new" → "Web," so that is where I am stuck

if someone with Nokia 6030 or similar old bar phone can help me find correct fields to complete PhoneCopy contacts backup I would really appreciate it.

thank you
Bob O
Atlanta GA USAborkand, 21/07/2015

6300pokora, 13/07/2015

Cannot figure out - Sync with my Nokia 515 goes without any error messages but changes made here are not transferred to phone. In RECENT SYNCHRONIZATIONS I can find "no changes were made in 2 synchronizations".
IMEI: 35-788805-868991-7
Where to look for solution?janisbg, 25/06/2015

Replied via email.PhoneCopy support team, 26/06/2015

If somebody interesting in:
Problem was with the picture size I uploaded here. Keep them less than 240 pix per side and less than 10-12kB jpg or png and problem disappears.
Thanks Martin for cooperation and hints :)janisbg, 26/06/2015

Then please check if your mobile internet is working and data transfers are enabled on your SIM card.PhoneCopy support team, 23/06/2015

When I try to sync it gives me a massage: no authorisation
IMEI: 358667018033120mitaka_stz, 18/06/2015

Hello, we cleaned up your device records (with old password). You can now set up your device, use your current password.PhoneCopy support team, 19/06/2015

Hi, I have the same issue after I changed the password on the website. Same password on the device gives the error above (no authorisation). Would you be so kind to delete old passwords? Huubhuubknops, 29/06/2015

Hello, in your case, please visit Settings -> Devices on the website and pick Edit action near your Nokia phone. You will find the function to edit the password for this device.PhoneCopy support team, 30/06/2015

You are totally correct. I thought the login password and device password where the same... Thanks, good work!huubknops, 01/07/2015

i have completed all process but i cant success to download the all settings. in my phone lumia 510 shown the attention required and error code is 80072F0D Plz help me usha104, 31/05/2015

Hi, it means problem with certificate. It looks you have old firmware please update it. It will help.PhoneCopy support team, 01/06/2015

Hi there - I successfully synced my phone's data with PhoneCopy, performed a factory reset, and set up the sync configuration again. But now I can't sync any of my data back onto the phone. The sync succeeds but no contacts or calendar appointments are transferred back onto the phone. What's happening? Thanksphlapphace, 17/04/2015

Please delete your phone from PhoneCopy profile and assign it back as new device. It will synchronize all data from PhoneCopy back to your mobile.PhoneCopy support team, 17/04/2015

Solved this by deleting my phone from the Devices list in my settings, then syncing my phone, restoring all the deleted contacts events and notes, then syncing my phone again. More complicated than it really has to be...phlapphace, 17/04/2015

Sorry for that, but we decided for that procedure for basic phones to avoid unwanted deletion of contacts. PhoneCopy support team, 18/04/2015

Hello, I imported all of my contacts from an iPhone 5 successfully to PhoneCopy. Now I am all set up on my new Nokia 515, but when I sync, only one contact gets through. I've tried several times, and each time its the same one contact. Any help is appreciated!!!janakinsman, 18/03/2015

Hello, first of all, check your account for empty contacts or contacts with empty name. These can cause problems to Nokia phones.PhoneCopy support team, 18/03/2015

That fixed my problem! Thank you! janakinsman, 18/03/2015

Can I sync sms from Nokia E71
Will these sms be deleted on the phone?
How can I transfer the sms to another device e.g Samsung Note 4?unkleadib86, 18/02/2015

Hi, you can synchronize SMS from Nokia. Synchronization means you will have SMS in both phone and online profile. Yes you can transfer it ot Samsung Note 4, but that feature is part of Premium Sybscription. Please check our guides on https://www.phonecopy.com/en/pages/how_to_listPhoneCopy support team, 18/02/2015

how to get back my contacts to my nokia asha 311?
indusind, 30/01/2015

First of all your account is blocked as you exceeded number of contacts for free version more than 7 days ago. If you want to get contacts synchronized to phone after reset, the best way is to delete it from profile and assign it back. PhoneCopy will understand it is new empty phone and will synchronize contacts to it.PhoneCopy support team, 30/01/2015

It seems to sync then says 'unable to open database'.
I choose 3 to do the syncing and have renamed the databases as on the instruction page (eg, 'Contacts' etc).
Any ideas what the problem might be?marklesterbrown, 21/01/2015

Please select "both ways" as it is written in the instructions. You selected "from device" which can make troubles you are reporting.PhoneCopy support team, 21/01/2015

I have Nokia Lumia 510 and I had bought a Xiaomi Note . I am not able transfer contacts from Nokia to Redmi Note. Kindly help. There is not option to Store it in SIM.jaichand, 19/01/2015

I have a nokia e72, and when i Sync only 5 conatcts come accross, but I have 88? I have tried saving all contacts to the phone and to the sim and syncing again but no luck?danni123, 12/01/2015

Please check once more if you have all your contacts in the phone memory. If you have it stored on SIM, please copy it to memory first.PhoneCopy support team, 13/01/2015

Yes, they are. Infact, I now have duplicates as they are saved on both sim and phone.danni123, 14/01/2015

then you need to delete all contacts from SIM. In case of any problem you can restore deleted contacts from Deleted Contacts folder of your online profile at www.phonecopy.com. PhoneCopy support team, 14/01/2015

i have vcf files in my pc how to import them to phonecopyjayavardhanj, 06/01/2015

Please use PhoneCopy for Windows which allows VCF import.PhoneCopy support team, 06/01/2015

Hi, there is a bug on some E6 firmwares making available only calendar items which were created after synchronization settings. Please try to add test event to your online profile and synchronize, then try add new one to E6. I expect it will work, but old events can't be accessed. Sorry.PhoneCopy support team, 28/12/2014

HI thanks for the suggestion; here is the result :
1. From Phone Copy -> Nokia : OK but the event appears under the category 'Phone COpy'
1. From Nokia-> PhoneCopy : It works only if the event on the Nokia is created under the 'category PhoneCopy' other wise no transfer (other categories are Personal & Work)
2. Last strange effect : one hour difference : this should come I think from a different definition of the time zone => I'll test thatdedinstras, 29/12/2014

I synced my contacts to my android phone, but my calendar is not synced. But I can see the calendar on the PhoneCopy server. What must I do to sync the only the calendar to my Android phone? dregeelen, 26/12/2014

Calendar on android is not currently supported. Sorry.PhoneCopy support team, 28/12/2014

i synced my contacts from my nokia c7 and now i need them back so waht to do ?mirolilo, 24/12/2014

If you want to synchronize it back to C7, you need to delete C7 from your online profile (contacts remain ther unchanged) and then you will assign it back. PhoneCopy will take it as new device and will transfer contacts to it.PhoneCopy support team, 24/12/2014

We didn't find any Nokia synchronized with your username to our server. Please check if you successfully synchronized your Nokia or write us your phone model and we will send you tutorialPhoneCopy support team, 24/12/2014

Hi All,

I have successfully backed up to the PhonCopy server contacts from my iPhone and would now like to download/sync these same contacts to a Nokia C1-01 which at the moment has an empty address book.

However, every time I sync the Nokia, it just uploads no contacts to PhoneCopy rather than downloading those stored from the iPhone.

Any ideas what to do?

Many thanks

D.dpg, 21/12/2014

Hi, there is not any Nokia synchronized with your username. Please check phone settings.PhoneCopy support team, 21/12/2014

Everytime I synchronise my N97 it show me synchronise complete but in website says synchronization failed!!! can u help me with that!rahimsharafyar, 18/12/2014

Hello,
try to change the contacts database name setting in the phone to something different, e.g. Contacts2.
This should help.PhoneCopy support team, 19/12/2014

New user here!!

I have a Nokia Lumia 800. I have written down the settings needed to set up my phonecopy account on the phone. Am I correct in assuming that I do NOT need to manually associate the Lumia 800 to my account on the website - the association will happen automatically when I first sync the phone (will do this tonight!?

I HAVE SYNCHRONISED CONTACTS AND SMS FROM MY NOKIA E71 AND LG OPTIMUS E-612 ,I WANT TO COPY ONLY NOKIA DATA TO LG AND LG TO NOKIA , BUT WHEN IM TRYING TO DO THAT ,EVERY DATA FROM THE BOTH MOBILES IS COPYING TO ONE MOBILE, IS THERE ANY SOLUTIONpraveen331, 11/12/2014

Yes, you can create two contacts groups and each of ther assign to different device. Then you will synchronize Nokia contacts to group A and LG data to group B. When synchronized you will assign group A to LG phone and Group B to Nokia phone. After synchronization contacts from old group will disapear from the phone and contacts from new group will replace it. https://www.phonecopy.com/en/groups/PhoneCopy support team, 11/12/2014

not enough memory to receive message(s).delete some data first my nokia e63 please help sms not opensimbu86, 08/12/2014

It looks as some probolem with your phone which is not related to synchronizationPhoneCopy support team, 08/12/2014

Hi, it is known Nokia Symbian3 bug. It doesn't allow to synchronize existing calendar events. It allows to synchronize only events created after PhoneCopy.com profile . . sorry.PhoneCopy support team, 06/12/2014

Hello
I have a Nokia 6300 phone and I created a PhoneCopy account on September 13. My first backup was very fast and successful . I did another one in October .
Yesterday I tried to sync but it took a long time and failed.
It failed three times. I didn't change anything in my phone.
I restarted my phone several times . I deleted configuration ,restarted the phone and created it again but it failed again.
I have enough credit and the network is working properly.
What is the problem ?hodaaort, 04/12/2014

Hi, from our records it looks synchronization was canceled by interupted connection twice then the last one wasn't finished. Can you please check your mobile internet connection? Please note in case you are using WAP type of connection, some operators block it. PhoneCopy support team, 04/12/2014

Thanks a lot for replying

Everything is the same . I use this phone as a secondary phone
to write notes and message templates . I didn't change anything
Today particularly , I received a message from my Network Operator that I have 3 megabytes free for 24 hours !
So , I tried to sync but it didn't workhodaaort, 04/12/2014

What is your mobile internet profile also called APN? WAP, Internet or GPRS?PhoneCopy support team, 04/12/2014

Have Nokia C2-01. When I get to 'Account name My synchronisation' there is no option of 'Phonecopy' for the next step. How do I progress from here? busybee16, 26/11/2014

contacts for contacts, tasks for tasks, notes for notes and calendar for calendar. It is written in our all guides and tutorials. PhoneCopy support team, 23/11/2014

Synchronisation used to work very well for me but has stopped doing so. I set up a new sync profile but it still does not work. The website states that my phone IMEI is linked to Phonecopy.It doesnt appear to be. Can you fix that please?drbyrne, 21/11/2014

Hi, i fixed it for you. You had assigned the same phone with different username to your profile before. I reassigned it with newly entered user name and now it works.PhoneCopy support team, 21/11/2014

Hi i have a nokia asha 303 i have backed up my contacts and calender and the entry of the same is also reflecting in my phone copy login but when i try to restore calender it dosent please helpnandsthakkar, 08/11/2014

It looks you delete all your contacts and calendar events when you synchronized erased phone to your online account. Please go to Deleted Contacts folder and restore all deleted contacts to active list and you will get it synchronized back to your phonePhoneCopy support team, 12/11/2014

I have got an really old Nokia 6300 without internet. Is it possible to connect this old phone through my laptop or desktop to the PhoneCopy server to be able to transfer my contacts and calender items to the cloud? Thanks. Onnopcolloollo, 15/10/2014

No, if you want to use PhoneCopy you need to use at least for a while active SIM card with data transfer enabled.PhoneCopy support team, 15/10/2014

i have a Nokia Lumia 920, i need the domain adress to phonycopy?xeroz, 07/10/2014

You need to get sim card with data for a while to be able to use phonecopy on your phone.PhoneCopy support team, 07/10/2014

Hi, I synced my iPhone contacts to Phonecopy without any problems, but now that I try to sync the contacts with my Nokia Asha 210, it says sync failed. I followed all instructions to the letter. What can be the problem ?polinasmakhtin, 30/09/2014

Hello,
I can see some successful sync in your profile since then. If you still experience problems, contact support via Help section on this website.PhoneCopy support team, 08/10/2014

I am trying to transfer contacts from Nokia Asha 202 to Galaxy S4. I've set up PhoneCopy on Personal config. but I can't find Data transfer under Sync and backup. Plz help menickshep, 25/09/2014

Hello, sometimes the sync option has quite different name. What about "server sync" item?PhoneCopy support team, 08/10/2014

Can someone help please I have synchronized my Iphone and now i want to sync my Nokia N95 8GB but it just keeps saying invalid user name or password but they are correct as i use them to log into here, can anyone help please?? vinnies, 21/09/2014

This can be solved via support request only.PhoneCopy support team, 07/10/2014

i have a problem with syncing my contacts to nokia E52 from phoncopy account. it says invalid username or password everytime when i sync. can anybody help me
mishaaal, 06/09/2014

can somebody help me asap...phonecopy please
mishaaal, 06/09/2014

We assigned the phone manually and now it should workPhoneCopy support team, 07/09/2014

I have contact in my 2 diff device can i sync two device to my phonecopy account? can i merge/combine both device contacts? in 3rd device?
rnrathod, 29/08/2014

Yes, you can connect both devices to single account ans synchronized it. You can combine contacts from both of them and you can easily solve duplicates using our duplicates manager. Third device can be synchronized as well but you will need Premium account to synchronize more than 2 devices.PhoneCopy support team, 30/08/2014

Ok Thanks,

I have tried but when i sync from my E63(one device already synced this is 2nd) it started sync and completed but when i see log it show 0 contact synced. why this happen do i need to set something else? plz help to resolve this issue.rnrathod, 30/08/2014

Thank you for this advice. I have had a look at the link and it appears that if I make a deletion it would be removed from BOTH my computer and phone at the next synchronisation. Is it possible to select the contacts for deletion on the phone ALONE and leave the master contact list on the computer unchanged?johnstambolie, 11/08/2014

No. PhoneCopy synchronizes contacts between phone and the server. If you want keep copy of deleted contacts you can download it in form of CSV file to your computer, then you can delete it from both server and phone.PhoneCopy support team, 11/08/2014

Hi!
I have a nokia 5800. I registered phonecopy about 2 years ago and that time i had a successful sync.
now for the second time I want to sync my phone but when i do it says; invalid user name or password.
I saw someone had this problem like me too and he had posted it but actually whether I read the solution carefully I didn't get it. I just understood it's from a mistake that phone doesn't recognize the right password.
I do not have former password, since I've changed it. what should I do now? pleaseamiras, 21/07/2014

You can set new password into your device and then you need to tell PhoneCopy.com you changed it in the device. Please go to following page https://www.phonecopy.com/en/devices/ press EDIT and there is possiblity to change password you are newly using in your device.PhoneCopy support team, 21/07/2014

Hi, I have taken the backup in phonecopy database and I have formatted my phone.. Now I want to restore the data from phonecopy website to my phone. Please share the steps for restoring the data..

Thanks in Advancedishu23.jain, 15/07/2014

Hi, we recommend you to delete your Nokia from your online profile and then associate it back. PhoneCopy will take it as new phone added to profile and will transfer all data to it.PhoneCopy support team, 16/07/2014

Good day again so I'm sitting since 3 hours but so difficult that's not everything has been performed as described. All config files reinstalled from Anbiter and it starts the sync case there will not permit. where is the problem? Universe seems to agree was made after manual Nokia 206 Thanks if anyone could help me. Otherwise, the program would be pointless if it does not work for me.doktore, 11/07/2014

There was issue realted to wrong password in the phone which we corrected and now it seems to be working. PhoneCopy support team, 11/07/2014

Ok now is working very Fine Five Star for Help Sthank you so much! Germany Winning The World Cup! Ole Ole Ole ole. BYEdoktore, 11/07/2014

Hi have nokia 206 configured according to instructions if I want to do is sync starts but then comes no Genehmiung. Password and data but agree. What to do? Thanks for helpdoktore, 10/07/2014

THANK YOU SO SO MUCH IT WORKED PERFECTLY! keep up the good work PhoneCopy!johnloh97, 04/07/2014

Hi, how do I sync my calendar to my iphone 5c? I have downloaded the PCalendar app to my iphone, but when I syncronise from phonecopy to device it says "New calendar events have come from server. Choose the calendar in which new events are supposed to be saved" but I don't know how to do that. Please help, thankslevind, 07/06/2014

Hello!

PCalendars application supports synchronizing of local calendars only (stored on the iPhone / iPad).
iCloud calendars (remotely stored on the Apple servers) and other subscribed calendars like MS Exchnage etc. is not supported.

You need to create local calendar.
Try to run default Calendar app and click top-left button "Calendars" and then click "Edit" button to add local calendars.
Unfortunately, if you have some iCloud calendars already, you are not able to create any local calendar in default Calendar app from Apple. Sad.

You can disable iCloud calendars in the iPhone settings - "Mail, Contact, Calendars…", then create local calendar in Calendar app and then make calendar sync from PhoneCopy server with PCalendars app and then you can enable iCloud calendars again, if you want.

We will find workaround for this in the next version of PCalendars app.

Also - make sure you have enabled PCalendars application in Privacy settings (go to iPhone settings and then "Privacy" and then "Calendars").PhoneCopy support team, 09/06/2014

HI, I have Nokia X2-00, how do I transfer my sms's over to phonecopy and then sync them with an iphone 5c?
Thankslevind, 07/06/2014

Sorry, Nokia X2 is S40 platform on which SMS synchronization is not supported by Nokia . . PhoneCopy support team, 09/06/2014

I dont see any synchronization in personal configuration settings..i am using my old nokia 6060v..i want to copy old contacts to new phone..anybody know about this problem.. I see web,multimedia msg,IM &presence,e mail,accespoint..which one i should select from these..??jacksongeorge87, 29/05/2014

Sorry, in some cases firmware can be sligtly changed by operator and some features are not available. If you will not find anything related to synchronization, we can't help you.PhoneCopy support team, 29/05/2014

Pl. Explain how to copy the contacts from phonecopy website to my nokia 5230 mobile. How to sync from web to phone? I have tried sync from phone to phonecopy site. But contacts not copied to phone. Pl help. ramahesh, 23/05/2014

Just delete phone from your profile and assign it back. PhoneCopy will take it as new phone and will synchronize all contacts to it.PhoneCopy support team, 24/05/2014

ya. It helped to restore Contacts & notes only. But it didn't restore the sms & bookmarks. I tried many times. But i couldn't find a way to restore it. ramahesh, 25/05/2014

SMS are blocked by Nokia. You can't upload it back to the phone. Bookmarks are not suppored as almost nobody is using it. Sorry.PhoneCopy support team, 25/05/2014

Now i am not able to sync contacts to mmy nokia E5, it shows "system error" .
Kindly help me to resolve this.nishantgoel, 14/05/2014

Because you changed password in your phone several times and never returned back to original one. We made several corrections and now it should work. Please try it and reply if it helped.PhoneCopy support team, 14/05/2014

it is still showing - ''system error''

how can i resolve it??nishantgoel, 14/05/2014

because you changed your username as well. Now you entered an email address as username but you have to revert back to your username. PhoneCopy support team, 14/05/2014

changing back to username helped and now i am able to sync my devic.

Thank you for your esteemed help and quick supprt.nishantgoel, 14/05/2014

Hello. I manage to synchronize the contacts from my Nokia 5228, but when I try to synchronize the calendar, notes and sms nothing seems to happen. Even though it doesn't give me an error message. There is also an 'x' number of sms on the server, but when I hit synchronization it doesn't transfer to the device... Can you help me solving this problem? Thanks.selbo1976, 11/05/2014

Hello, we can see that your sync from Nokia was successful and you had problems with transferring the data to your Android phone. Our Android app only supports syncing of contacts and SMSs. Additionally we allow both-way SMS sync on Android only for users with premium subscription. See our Pricing section for details.PhoneCopy support team, 12/05/2014

I have successfully backed up contacts and notes from my Nokia C7-00 astound to phonecopy but my calendar did not back-up even though I included it in sync profile. How do I trabsfer my calendar to phonecopy?drummbp, 05/05/2014

Hi, sorry but it is common limit of Nokia C7 firmware. When you create PhoneCopy synchronization profile on phone it creates new calednar which is synchronized to PhoneCopy.com. But previous calendar is not accessible at all and there is not a chance to get it synchronized. It is reported bug but Nokia doesn't react at all. You can try new event added to PhoneCopy.com is correctly synchronized to your phone.PhoneCopy support team, 06/05/2014

After a sync most of my google contacts on my home computer are gone (accumulated over many years). Any way to get them back?krsnasevananda, 03/05/2014

Any deleted contacts can be found and restored from Deleted Contacts folder. I looked to your profile and found you restored it already.PhoneCopy support team, 04/05/2014

Good morning, all. I am using a Nokia Lumia 810. It is visible here on my account and says it was Synchronized 13 minutes ago, however I have no contacts at all in my contacts list here. I have around 100 contacts on my phone. However these contacts are attached to other accounts on the phone. I linked all the accounts into a single inbox. There is no instruction at all as to how to trigger a manual synch. How can I force the contacts to synch or do I have to wait until the next automatic synch to see if this troubleshooting step worked for me?faelandaea, 19/04/2014

Hi, unfortunately currently we have solution to synchronize contacts from the server to Lumia only. We will launch Lumia to server synchronization soon. Sorry.PhoneCopy support team, 20/04/2014

Hi
When I synced contacts from Gmail, my Nokia Asha 210 is displaying only 50 contacts out of a total of 191
Can you help with this?
Thanksdbt, 17/04/2014

Hi, how did you synchronized contacts from gmail to PhoneCopy?PhoneCopy support team, 17/04/2014

Hi
I've managed to sync all the contacts this time, and it's worked fine.Thanks
dbt, 19/04/2014

hi,

i have synchronosed the contacts from nokia e5 but how to sms sms, notes and calander, kindly let me know the proceduredrntaneja, 09/04/2014

808 PureView. Each time, sync reports success but the calendar is not synced. Could this be because I have a "free" PhoneCopy account and more then 500 events in my calendar or is this something I can fix? Thank you.unknown user, 07/04/2014

Hi, sorry but it is common limit of Nokia 808 firmware. When you create PhoneCopy synchronization profile on phone it creates new calednar which is synchronized to PhoneCopy.com. But previous calendar is not accessible at all and there is not a chance to get it synchronized. It is reported bug but Nokia doesn't react at all. You can try new event added to PhoneCopy.com is correctly synchronized to your phone.PhoneCopy support team, 08/04/2014

Hi, please check if you have data transfer enabled from your mobile operator. Also please check if you used correct mobile internet connection (also called Access Point or APN) in the PhoneCopy settings in your mobile phone.PhoneCopy support team, 03/04/2014

Hi, sorry bud for Lumia currently we don't support Device to Server synchronization.PhoneCopy support team, 02/04/2014

I have synched all my contacts, is there a way that my nokia C5 can automatically sync when changes are made to contacts either on phone or web?pagelm, 31/03/2014

No, you have to synchronize it manually. Sorry.PhoneCopy support team, 31/03/2014

i hv transfered all my contacts,notes,msg n all to phonecopy then i hard formated it , now i want that stuff back to my nokia c6shritesh, 31/03/2014

Hi,
you have to delete C6 from your online profile and then associate it back. PhoneCopy.com will take it as new device and will synchronize all information back to it with exception of messages which Nokia doesn't allow to upload back to phone.PhoneCopy support team, 31/03/2014

I have sent all my contacts to PhoneCopy two years ago. I got another old phone from a friend. It is a better phone and it is supported by PhoneCopy. I want to do the reverse now but I don't know how. How do I get PhoneCopy to send all my contacts to my new phone.brunoevangelista, 27/03/2014

Hi, just find your phone in our supported devices list and follow our guide how to set it. Or contact our support by email and they will send you step by step guide.PhoneCopy support team, 30/03/2014

I followed all steps as required until I tried to sync my Nokia E5-00 to my computer and got a msg " Feature Not supported! "

What does this mean?eileenchu, 26/03/2014

Hi, it seems to be related to some mistake when you created synchronization profile in your Nokia. Please check your steps with our step by step guide: https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_nokia_5320 . Moreover i didn't find any Nokia contacting our server using your username which should be based on mobile connection problems as well.PhoneCopy support team, 26/03/2014

Hi there,
I have merged some contacts, deleted others and tidied up other contacts on the web-site. However, I am unclear as to how to get this same info on my phones. Do I need to do a sync on the phone? Does this happen automatically when I change contacts on the website? I know the sync must go two ways to my htc phone since that's how I got the contacts on there in the first place. Is there a simpler guide as to how this all works? My 2 phones and the website are all now showing different contacts to some degree.

thanksandrewna1, 20/03/2014

Hi, after changes you have to synchronize your phone. Any changes made on phone will be transferred to PhoneCopy.com and any changes made on PhoneCopy.com will be transferred to phone or phones.PhoneCopy support team, 21/03/2014

Hi

I just made hard reset on my nokia E72. I want to back up information to my phone. I set up PhoneCopy profile on my Nokia E72 and tried to synchronyze to phone, but see notification "Unable to open database". What mistake I could do? I can't find what I did wrong.unknown user, 20/03/2014

Hi, i am using a 6230i and am trying to back up my contacts, i have followed your steps which were very helpful, but when i get to sync it says synchronisation failed as i need to "subscribe to GPRS" first? i have gone and set GPRS to always online, but i do not know what to put as my access point? stepney123, 17/03/2014

I just created an account today to sync my nokia lumia 710 so i can transfer contacts and calendar to my iphone. in the home button, on the right side it says it was synced today 24 mins ago, but there are 0 items in contacts and 0 items in calendar. what am i doing wrong? (note: the nokia is connected via wi-fi)kgregorian, 10/03/2014

Hi, sorry but as noted in the instructions we currently support only synchronization direction from PhoneCopy.com to Lumia . . PhoneCopy support team, 10/03/2014

i am using Nokia E5. i used 'text message' as text message database but later found out i should have used 'sms' instead. now in phonecopy server i can see my text messages but being unable to synchronise them back to my phone.. it displays system error message. what can i do?mojina, 02/03/2014

Hi, reason is Nokia blocks uploading SMS back to phone. It works only from phone to PhoneCopy.com. Sorry.PhoneCopy support team, 02/03/2014

My N97 says says connecting.....disconnecting....feature not supported and i am connected to wifi and it does work but does not having a working sim card affect it?godlymelonx, 26/02/2014

I have a nokia E5 trying to sync so I can transfer to samsung galaxy precendent says it sync then it gives an error message. What am I doing wrong? ThANKS.ladiharli, 21/02/2014

We didn't find any access from your mobile to our servers which means your problem is probably in the mobile internet connectionPhoneCopy support team, 22/02/2014

I successfully syncd m contacts from Nokia E63 to Galaxy S3 but sms is not being syncd....mailtopiyushinjbp, 13/02/2014

Hi, did you checked on your E63 in the synchronization profile to include SMS in synchronization? We found you synchronized contacts, calendar, notes and bookmarks but not SMS PhoneCopy support team, 13/02/2014

I tried including sms but its not syncng. Sms are more than thousand in number.
apart from sms, calendar enteries thou syncd with server sre not syncd with galaxy.
thank you for quick reply.mailtopiyushinjbp, 13/02/2014

I found all SMS synchronized successfully to your profile. Uploading SMS to Galaxy is available for Premium users only. Calendar can be synchronized from PhoneCopy.com to Google Calendar and from there to any android phone including Galaxy.PhoneCopy support team, 13/02/2014

Regarding Nokia C7:
when I try to synchronize my data, it poops up with the following message: error connection. What should I do with this??asans, 17/01/2014

You have to check if you have mobile internet data enabled from your mobile operator and also please check if you are using functional mobile internet connection for PhoneCopy synchronizationPhoneCopy support team, 18/01/2014

Good Day,
I am trying to sync contacts between phonecopy and 2 Nokia 301 devices but somehow sync fails ( despite initial upload part of the sync works ok). From web logs I can see that "sync failed, interrupted" and in the phone sync report it shows only "failure". I believe that one of the info in contacts (special characters may be) this happens but there is no detail information about which one creates problem ( so far deleted contact photos,dublicates,etc but could not find anything. Help please...edolak, 07/01/2014

After deleting all contact profile pictures, sync worked as expected... dont know how what was the problem with one of the pictures ...sufffix was correct, jpg, file size and picture size was not different than the others...since it was the last change I did before sync started to fail, I suspected from pictures. I hope you can find something in the logs if its phonecopy integration issue, otherwise, this message may help other 301 users as a cure for same issue.

Thanks.edolak, 07/01/2014

Hello, we checked some logs from January 7th. At some point the phone started complaining that the received item is too large (probably due to the photo in it) and began returning unspecified errors on each further item received. Most probably you are right about the contact photos. It's possible that the phone cannot handle such amount of data via synchronization protocol.

In synced state both phones only send changes, so you can try add photos back to the contacts by one item and then sync after each change.PhoneCopy support team, 16/01/2014

Thanks support for the answer. After deleting all photos, it worked as expected. By copying the pictures to the phone and assigning them later via the phone capabilities worked to restore. It might be good idea to put some warning to the phone howto page about this weakness.
Regards.edolak, 16/01/2014

Hello all, I did all procedures from the online guide but while with contacts the sync gone right with the sms it doesn't work. Please could someone help me?xegox, 05/01/2014

You have more than thousand of synchronized SMS stored in your profile. PhoneCopy support team, 05/01/2014

I know and for this reason I want to sync on my phone but it doesn't work. Is The reason of sync failure the numer of sms? Thanks a lotxegox, 05/01/2014

Hi, i found mistake in the phone settings. You named SMS database which contains MobileBookmarks. Please check your settings and set correct database for SMS synchronization. PhoneCopy support team, 05/01/2014

I still cannot get Calendar info from your server onto my iPad. Contacts come over fine and PCalendar says it has syncronised (and a dummy event has been, correctly, deleted from the iPad Calendar) but none of the events from the server are shown.

What must I do?ghilchik, 31/12/2013

Hello!

PCalendars application supports synchronizing of local calendars only (stored on the iPhone / iPad).
iCloud calendars (remotely stored on the Apple servers) and other subscribed calendars like MS Exchnage etc. will be supported in the future (not supported yet).

You need to create local calendar.
Try to run default Calendar app and click top-left button "Calendars" and then click "Edit" button to add local calendars.
Unfortunately, if you have some iCloud calendars already, you are not able to create any local calendar in default Calendar app from Apple. Sad.

You can disable iCloud calendars in the iPhone settings - "Mail, Contact, Calendars…", then create local calendar in Calendar app and then make calendar sync from PhoneCopy server with PCalendars app and then you can enable iCloud calendars again, if you want.

We will find workaround for this in the next version of PCalendars app.

Also - make sure you have enabled PCalendars application in Privacy settings (go to iPhone settings and then "Privacy" and then "Calendars").PhoneCopy support team, 03/01/2014

I am not using iCloud and have a local Calendar. When trying to synchronise with your database PCalendar says there are 56 events coming across and synchronised, but nothing is visible in iCalendar. A dummy event set up in iCalendar was, as expected, deleted but NO new events are seen. I am on iOS 7.4.1. Why are the events no appearing?ghilchik, 04/01/2014

Getting Error Invalid use name or password....where as i have verified the user name and password multiple time also i tried resetting password 3 times still facing same issue....

I am able to directly login into phonecopy.com with same credential but through my Nokia N73 it gives error when i try to sync.

You can change the password for the device there (syncml phones like Nokia have password set separately).PhoneCopy support team, 16/01/2014

Hi guys, I have a N73 music edition, and the syncro , at phone side, stops just after seconds, at the 40th contacts on 234. I have exactly the same error as above " invalid user or password" . I have reset the password multiple times without success. Your link above does not change the situation. I am just tryng to sync the phone contacts and nothing else. Thanks in advance for any suggestiongiandraw, 08/02/2014

I appreciate the help very much, but it still doesn't work. I have tried intentionally to use a "wrong" password and it behaves different: the warning "invalid user or password" is almost immediate. When I use the correct password, I see the progress until the 40th contact and then the usual warning " invalid user or password" and the usual stop. Last attempt: I have erased the 40th contact from the phone. All with no giandraw, 08/02/2014

All without effect. Phone settings are exactly those suggested in your guide. The only differences are the username and password. I wonder. if some special characters in the contact name(such as è or ø) could stop the transfer. Thanks again for the patience......giandraw, 08/02/2014

Then try to sync. If the Invalid credentials problem still appears, visit
https://www.phonecopy.com/en/devices/
Then click on your Nokia and pick to change device password. Use the same password here and in your Nokia phone (the password does not need to be same as for the "web account".PhoneCopy support team, 10/02/2014

Hi guys, thanks again for the great support, but I am afraid that the first link is not suitable for my devices : I receive a message like "405 Method Not Allowed,Specified method is invalid for this resource. Powered by cherry Py 3.1.2". I have tried from 3 different computers, but maybe I am missing some privilege...giandraw, 10/02/2014

Hi, please read carefully instructions: address http://www.phonecopy.com/sync is CORRECT ADDRESS WHICH YOU NEED TO TYPE TO YOUR PHONE as you typed wrong address. It is not address for internet browser or computer.PhoneCopy support team, 10/02/2014

IT WORKS !! Changed the phone settings as by you suggested, in the "Host address" field. Everyhing is now fine. Thanks for your super help. giandraw, 10/02/2014

Hi, I have defined sms settings in my Nokia E71 and sync ic complete as well but when I synced Iphone 5 the text mesegs didnt copy. Plz support. Thanks.adeelans, 02/12/2013

The application for iPhone cannot synchronize SMS, because Apple does not allow application access to them. SorryPhoneCopy support team, 02/12/2013

I want to transfer contacts from PhoneCopy to Nokia 112bvsmanyam, 30/11/2013

My all contacts lost ,how do i get all contacts back to my nokia asha 205 all at once without writing 1by1.adn655, 23/11/2013

You can select all deleted contacts in Deleted Contact folder and then press button Restore. Your contacts will be restored to active list and on next sync you will get it back to your phone.PhoneCopy support team, 24/11/2013

I sync my N8 contacts and notes without issues but when I sync calendar, it says sync successful but when I logged into my phonecopy account, zero calendar.

Hi,, there is know bug in the N8. When you create synchronization profile your phone creates new calendar as well and it is only calendar which can be synchronized. Please try to add event to web site and you will get it synchronized to your phone on next sync. When you will add new event into new calendar it will work as well. PhoneCopy support team, 19/11/2013

Hello. Yes, I can add new calendar events in website and in phone and sync as needed but my existing calendar entries from N8 to phonecopy is not working. This cannot be fixed? :(jaspiras, 21/11/2013

No, unfortunatelly it is Nokia feature. We tried to solve it via Nokia support but without any reaction. Sorry.PhoneCopy support team, 21/11/2013

Ok. Thanks.jaspiras, 26/12/2013

i synced my n72.......here on website it still shows "not synchronized" although on my phone i have sent all my contacts..what shoud i do??suryanshdh, 13/11/2013

Hi, i found you solved the issue by yourself. PhoneCopy support team, 14/11/2013

I have have Nokia c1 i confi'g all setting in phone but i can't connect it..i face error this..DATA TRANSFER NOT POSSIBLE CHECK DATA CONNECATION.dhaval.kabir, 08/11/2013

Then you have to check your mobile internet connection. Please check if you have data enabled from your mobile operator and if you have correct mobile internet setting (also called APN) used for PhoneCopy synchronizationPhoneCopy support team, 09/11/2013

hi this is very useful service. thanks PHONE COPY TEAM.
i use nokia xpressMusic phone. pls help me to restore my contacts other phone! can i restore my contacts using phone copy to other phone? kapila, 07/11/2013

Of course you can. Just configure your new phone with the same account and synchronize it.PhoneCopy support team, 07/11/2013

I've sync my mobile number contacts from my nokia asha 205,it showed sync successful.But when i loged in phonecopy and what i see contacts are zero.what's reason could be!adn655, 03/11/2013

Hi i found you managed it by yourself.PhoneCopy support team, 03/11/2013

Nokia 5130 Express Music, everything I have followed the steps in a correct way. But it is showing an error that 'Data transfer not possible. Check data connection'. Please help anybody. It will be very useful to all Nokia users/customers. Advance thanks.tsai_babu, 28/10/2013

Hi, in such as case it looks you have problem with mobile internet connection. Please check is you have working internet configuration on your mobile and use it for PhoneCopy.com as wellPhoneCopy support team, 01/11/2013

Hi, on my contacts page "sync with google" is missing.I have it only on my calendar page.I associated a google account.Please help me to find out where is the problem.thanks!nokiamuz, 28/10/2013

Hi, currently we don't synchronize Google Contacts at all. We synchronized Calendar only. But we will launch it soon.PhoneCopy support team, 01/11/2013

i already sync all my contacts from my Nokia E63 but how do i transfer those contacts to my iphone 4?lincolngomes, 17/10/2013

that is for transferring contacts, how to transfer SMS/MESSAGES from my phonecopy account to samsung gt 7562 (android)puneet12345, 18/10/2013

SMS synchronization for android is under development. SorryPhoneCopy support team, 20/10/2013

oh! waiting for it..puneet12345, 21/10/2013

I am using NOKIA c7-00. I have backed up all the contacts in phonecopy.com. and it appears in my phonecopy profile. i uploaded the latest software version and i lost all my contact numbers on phone. could anybody help me how i can get all the numbers restored in my phone. what procedure i should follow. is their any customer care number of phonecopy.com is avilable?
badriprasad84, 11/10/2013

Hi, i recommend you to delete your E7 from www.phonecopy.com profile and associate it back as new device. PhoneCopy will understand it as new device and will transfer all contacts to it. Alternatively in any case if you will delete contacts by mistake you will find it under Deleted Contacts folder where you can restore it and on next sync you will get it to your phone as well. PhoneCopy support team, 11/10/2013

Hi i am using nokia 5800 xpressmusic and when i am synchronizing it shows invalid username or password error. I have red through the posts and i noticed it is because of number of password characters issue. Seems nokia expects only 4 and phonecopy expects min 5. So what will be my next step praneeth.k22, 28/09/2013

HI Can some one please let me know what to do , I am struck with not pushing my old contacts to new mobile praneeth.k22, 03/10/2013

Hello. In general, device password for non-android/apple phones can be different from password used for user account. It's due to phones limitations (for instance, some phones only allow numbers for password). Once synced for the first time, the password is stored for particular device and username, and it's required for all upcoming syncs. This password is also required to perform association with web account. So for your successful association, you have to set back your old password in phone. Then you should be able to sync again. Also use the same password in association form at https://www.phonecopy.com/en/devices/assign

If you do not remebmer the former password we recommend you to pick another username in phone, like praneeth.k23 etc (but only for device purpose), password you remember, sync and use these new credentials in association form (when logged as praneeth.k22).PhoneCopy support team, 06/10/2013

Thanks for the help. I was able to synchronize my data. Thanks a lot praneeth.k22, 06/10/2013

when i tryy to sync my phoen it says system error..what shoulld i do?alinasarwar, 22/09/2013

You used name Contacts for Contacts, Bookmarks and MMS. You have to use uniqie name for each data type. Also keep in your minds we synchronize Contacts, Calendar, Tasks, Notes and SMS on your phone. Other data types will be ignored.PhoneCopy support team, 22/09/2013

I couldn't synchronise
calendar by it. I had a lot of calendar in my phone. But it could not be uploaded. There was shown that contacts number is 695, notes number is 265 and calender number is 0. What to do?
Please help. kaisar1994, 21/09/2013

Hi, i am sorry but there is a Nokia's known bug. When you create PhoneCopy synchronization profile it creates new calendar as well and there is not way to synchronized old calendar within new profile. Just check if you will add new event to phone it is correctly synchronized to phone as well as when you add new event to new calendar it is correctly synchronized to PhoneCopy.comPhoneCopy support team, 22/09/2013

Great app and easy to follow. One question, I have uploaded all my contacts and calendar to my account and successfully downloaded my contacts to my iPhone. I have downloaded the app for calendar and it won't sync with my calendar. I get an error saying I have to specify which calendar. Help please...neilbullett, 21/09/2013

Answered by private email (from support). If you have next questions, feel free to contact us again.PhoneCopy support team, 24/09/2013

Hi, i can see hundreds of calendar events synchronized to your profile. Did you managed it by yourself?PhoneCopy support team, 22/09/2013

Hi, I did all the settings as instructed to sync for my nokia 2220s, when I press sync it successfully finishes but I cant see the contacts on the site.mduduzi, 20/09/2013

It looks you did't finished last step. You need to assign your phone to PhoneCopy.com profile. Please checkPhoneCopy support team, 20/09/2013

SMS back is not happening with LUMIA 520. Please give me a solution, why its not happeninggayathri.msk, 18/09/2013

Hello, Support Team!!!
I am in trouble!
1. I have not much experience with computers
2. I did everything correct to create sync profile on Nokia e71
3.BUT! When I start to synchronize, I got [SYSTEM ERROR] and unpleasant exclamation mark near it!
4.I already did successful sync copy two-three months ago
5.BUT! Now I am clueless about it!anindo, 12/09/2013

Hi,
you exceeded limits for free account and then it looks you ignored notification where we blocked your account 7 days after your exceeded the limit. This is reason why you synchronization doesn't respond.PhoneCopy support team, 20/09/2013

I have set up my Nokia C5-00 as shown but when I synchronise it shows no contacts in PhoneCopy! What am I doing wrong?davidrb, 11/09/2013

I get a username or password error when trying to sync my Nokia c5-00 to my iPhone 4. Imei 354327040033135
wandamcd, 10/09/2013

Many thanks it worked like a dream I was only able to enter a 4 number password so thank you for fixing it. I will definitely recommend you guys to others.wandamcd, 11/09/2013

Thank you! :) PhoneCopy support team, 11/09/2013

Hi, the problem was in the password typed into phone. I made several corrections for you and now it seems to be working. Please check.PhoneCopy support team, 11/09/2013

I moved from Samsung Galaxy with Android to Nokia Asha. All my contacts were saved onto my google account thanks to Android. Now Asha does not allow me to get these back from Google and Google discontinued their syncml service.
Now how can I import my google contacts on Phone Copy to then transfer them to my Asha?jesuisbenjamin0, 06/09/2013

How to transfer contact number from Nokia suit to Phone copyajay26738, 02/09/2013

Hi, you can export contacts in form of vCard (.vcf). This format can be imported to PhoneCopy for Windows which will synchronize contacts to www.phonecopy.comPhoneCopy support team, 02/09/2013

Hi, I get system error when trying to sync from my Nokia E90. I also used your step by step guide with screenshots and got the same error message. what shall I do? I'm sure I followed all the steps.bsabour, 01/09/2013

i recommend you to contact our support and send IMEI number. They will be able to search what's a problem. PhoneCopy support team, 01/09/2013

Tnx for prompt reply. How can I contact to your support team? the number is 353659011070840 thanks.bsabour, 01/09/2013

i have made my phone-copy(nokia 3110c), but now i am unable to transfer it to my phone nokia 206.. please guide me
samarth, 30/08/2013

How to sync contacts from nokia lumia 610 to the server?danielbracken, 25/08/2013

Hi, currently we offer only from server to Lumia. We work with Microsoft to deliver suitable solution for Lumia -> server as well.PhoneCopy support team, 26/08/2013

Hi I just Bought a Nokia Asha 210. Did all the sync procedure as provided by this site.
Yet the last step of Associate is not happening...

I try to sync on phone it says "Check Data Settings"

Please help
ajayzrulz, 11/08/2013

Hi, in such as case, please check if you have mobile internet enabled from your mobile operator and also please check if you have correct mobile internet settings (also called APN) in your phone.PhoneCopy support team, 12/08/2013

hi, i just synced my nokia contacts to an iphone, it work for a second and then quicly the data was overwriten with iphone contacts and now all my contacts from nokia are gone. this was the biggest mistake i made using ur services. please help me restore my contacts from the serverdeki_17, 09/08/2013

Hi, i can see 434 deleted contacts in your profile probably all from Nokia. Please check and restore it in Deleted Contacts folder https://www.phonecopy.com/en/contact/deleted . When restored on next sync you will get it back to your phone. If you want to keep contacts from each device independently i recommend you to store contacts from each phone in own group to avoid mixing https://www.phonecopy.com/en/groups/PhoneCopy support team, 10/08/2013

hello eveyone I have NOkIA N8-00 and i did every step as shown on your website, but as i get to the last step, ” sync” i keep getting ( connection error ) with a red mark :( . I removed the profile and did the steps all over again and still nothing. Please help. Need to move these names ASAP. Thank you in advancehamadaa, 08/08/2013

Hi, you need to have data transfer enabled from your mobile operator and you need to set correct mobile internet connection (also called APN) to PhoneCopy profile to allow sync. Alternatively you can synchronize via Wi-Fi. PhoneCopy support team, 09/08/2013

I have a Nokia 301 Dual Sim and a Samsung Galaxy SII. I already synced the Contacts from the Samsung (actually my gmail contacts) to the server. Now I'm trying to get them to my Nokia. Followed all instructions for setting up the server sync. Message is: Syncronisation successful. But no contacts are transferred to the phone. And the phone isn't showing up in my online profile.
Thanks!yves.griffin, 29/07/2013

You forgot to do last step requested for any Nokia. You have to assign phone to www.phonecopy.com profile. I made it for you.PhoneCopy support team, 29/07/2013

You are awesome! And, well, actually this app is! What phone companies and other e-mail providers are too stupid to achieve, is done here!

Many thanks! Made my day!

PS: You entered my phone as Asha 305 which isn't correct. Yet it works, should I simply leave it this way?yves.griffin, 29/07/2013

Thank you.

P.S. When you will log in to your profile, you can change name of your phone. I will change it for you anyway. PhoneCopy support team, 29/07/2013

help!! I just synchronize my contact again, but all my contacts in my phone are lost. I can find them in the history of sync on phonecopy website here, how can all 2000contacts go back to my phone& my new phone? chekeye, 13/01/2012

Hi,
all your contacts are saved under "Deleted Contacts" button on Contacts page of PhoneCopy.com. You can restore it and on next sync you will get it back to your phone. The contacts was deleted by your another device six hours ago and when you synchronized your Nokia all these changes (deletes) were transferred to Nokia as well. In case of problem please contact our support which will guide you. PhoneCopy support team, 13/01/2012

Help! I have deleted all my contacts due to some duplication issues, and now suddenly, when i have edited all my data via on phonecopy.com, my phone when i press "synchronize" on phonecopy's server, nothing is synced! it just says "sync complete" but my contact list remains blank! mikecheong, 03/12/2011

Hi, on www.phonecopy.com contacts page there is "Deleted Items" button. When you will press it you will see all deleted contacts and you can restore it.PhoneCopy support team, 04/12/2011

is there an option to mass restore? because there were like 1,000 contacts that were accidentally deleted mikecheong, 07/12/2011

YES, just go to deleted contacts page. On right side you can select how many contacts on page you want to see. Select All (or 100 it is up to you). On left side of contacts list header you see check box or you can use button "Select" to select all contacts on page. You will se checked check boxes on each contacts row. When you will press restore, you will restore all selected contacts.PhoneCopy support team, 08/12/2011

Why they are asking serial number of mobile?nadachu, 07/01/2011

Serial number of mobile we ask for security reasons. Only person who knows username, password and serial number can assign phone to web profile. Historicaly we had several usernames "test" with password "test" and similar combinations. Without Serial number lock this data could be viewed by another person. Also each phone automatically sends its serial number during communication which means we get it anyway.PhoneCopy support team, 08/01/2011