2nd Line Technical Support Engineer

Due to expansion, we are looking for a 2nd line Technical Support Engineer to assist with the helpdesk and daily activities, including small development projects and rollouts, site visits, maintenance checks, cloud migrations and more.

It is critical that the individual is extremely motivated, good with customers, and able to manage their own workload. They must be willing to put in the effort to be a vital part of an existing streamlined, exciting and highly driven operation supporting clients internationally.

Responsibilities:

Follow Incident Management standards, including the Major Incident process, ensuring that these processes are followed and updated as and when appropriate

Assist in monitoring and resolution of incidents/requests assigned to internal support teams and 3rd party suppliers in accordance with agreed Service Levels

Continuously evaluate the existing processes and procedures to ensure that Incident Management is being carried out in the most efficient and effective manner, working with the Team Leader to initiate appropriate corrective action

Co-ordinate with other teams and the Problem Management process in respect of major incidents as and when they occur

Manage user escalations, ensuring that they are thoroughly investigated and that an agreeable solution is achieved for our users and customers

Help to raise the profile of the IT organisation with colleagues inside and outside of the business

Manage implementation projects of both Cloud-based solutions and Tradition IT rollouts

Assist with the continuous development of our Cloud Platform

Person Specification:

Windows 7/8/10 + Windows Server i.e. 2008, 2012, 2016

Exchange / Office 365 administration, users, groups etc.

Remote Desktop Services

Virtualisation, VMWare/Hyper-V

Network printer installations

General Applications, Office, Sage, etc.

Business antivirus software, Sophos, AVG etc.

Malware, spyware, adware removal

Networking concepts including Routers, Switches, copper links

Backups - Cloud-based backups, image based backups

Networking protocols, DHCP, DNS, IP, NAT

Remote support methods, LogMeIn, Team viewer, VPN & VNC

Active Directory administration

Hours and Pay:

Monday to Friday - 08.45 - 17.30

Salary DOE

Company vehicle provided

20 days' holiday + 8 days bank holiday

Free parking

Pension

The Company:

Recruit Mint are working alongside an IT company, who are expanding rapidly and looking to increase the team with a 2nd Line Support Technician. They are an IT support and solutions company with more than ten years' experience in the IT sector. Over this time, they have built up a UK customer base. Their skilled engineers cover a wide range of business interests from agriculture through education, motorsport and to the retail sector.

Reference: 34207484

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