Vodafone

Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.

Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.

Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.

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Vodafone user reviews

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Reviewed by Katrina Taylor
from UK
on 1st Aug 2015
I have only been with this company for 13 months and I hate them more
than I hated EE - which is saying something. I received a text
off of Vodafone in June advising me that some charges were changing
and to look at the website for more info. I did look at the website
and it said that as the RPI was going to raise more than 0.9% I could
cancel my contract. I wrote the letter like it told me to, sent it by
recorded delivery and it was signed for on 11/07/2015. I still haven't
had ANY response to this letter. I spoke to someone on the
online chat thing, who tried to tell me I couldn't cancel and everyone
received the text message for information purposes - untrue as the
website said that the information only applied to the people who had
received a text message from Vodafone (a blatant lie then?) I
still haven't received ANY response to my email and Vodafone don't do
email addresses for the public? REALLY? What company in this day and
age doesn't have an email address for correspondence? Then, I
got annoyed even more when someone fobbed me off with a FAKE email
address - really?! ridiculous! My mobile data (which I pay for
every month) doesn't work, I constantly have to look for a wifi spot,
my online account doesn't let me in, but this doesn't bother Vodafone,
it bothers me though. I would actually like to look at my bill, not
talk to an adviser every month. I have contacted a solicitor
about this company - they are taking it further for me. This is
the worst company I have ever been with - please don't ever go with
them, they are awful.Rating:

Reviewed by Gemma
from Uk
on 30th Jul 2015
2 weeks ago someone was able to access my account despite giving
incorrect information and while the fraud has been " investigated "
the customer service team do not wish to know I have been promised
call backs that never came left on hold for hours and even told that I
might as well go to ombudsman because they won't deal with it. I have
3 lines with Vodafone and I want out but no one will help me I'm at a
loss this company is so untrustworthy.Rating:

Reviewed by Philip Blunt
from UK
on 29th Jul 2015
For the second time this month, the Vodafone signal has vanished. I am
a business customer of theirs, living in the SN8 area. A couple of
weeks ago I lost my Vodafone signal for three days with no explanation
given, and nothing on their website telling me anything.

I tried getting through to customer services twice, but lost the will
to live after about 25 minutes of hearing options, music, and the
message that 'they're all very busy'. I am busy too and their service
(or lack of it) is costing me and my company money.

Vodafone claims to offer a premium service, and is the strongest
signal in my area, when it's working. I am thoroughly fed up with
their truly appalling customer service and their lack of interest and
communication when their service is down.

As a company
which uses various loopholes to pay a fraction of the corporation tax
it should do, combined with a sub-standard customer experience which
is simply terrible, they may rest assured I will be looking to take my
business elsewhere when my contract expires.

(a little
later after getting through to a "local" customer services
representative - in Johannesburg!)

I have just been told
by one of your "Customer service" people that the phone network in
this area is down and is expected to be back in 6 days.

How can I run my business for the next 6 days? I rely absolutely on my
phone to conduct my business. I have clients in the US who cannot
contact me. I am unable to sell my products, advise on them, provide
customer support etc.

Should I shut my business down for
the next 6 days?

I want to cancel my contract, not pay
the £221 early termination fee, get a PAC code, and take my
number to a phone provider that can provide me with a signal.

I am leaving one star as the review rating only because it is
not possible to leave no stars.

Reviewed by Musicquaver
from Scotland
on 14th Jul 2015
SERIOUS HEALTH WARNING - DON'T DEAL WITH VODAPHONE Worst ever customer
service in all of my nearly 60 years. Most frustrating experience
trying to speak with customer services - went round in circles over 5
days and ended up with 2 phones didn't want and one phone that didn't
have the correct simm! All being returned and moving contracts. Only
giving one star as have to give them this.Rating:

Reviewed by Mark
from UK
on 13th Jul 2015
this company has the worst network coverage. I took out a 4g dataplan
with Vodafone a year and half ago. Their coverage checker said my home
post code had 4g coverage. That was never true. The coverage was
always flicking, calls had unbelievable static, text messages arrived
hours later. Even when I walk on my street, its the same.

I complained whenever I managed to summon the energy (it is hard
work). You get fobbed off with the promise that network upgrades are
imminent. Its it never happens and the customer support people were
lying (or they were lied to, it doesn't matter)

After
several complaints over the period of a year, I notice my street is
now showing 2G on the coverage checker. So its now at least
accurate.

This company is obviously skimping on network
coverage and relying on marketing to survive. Avoid this company if
you want to retain your sanity.Rating:

Reviewed by GRPRAH
from UK
on 12th Jul 2015
I have been on the phone to Vodafone for 6.5 hours this week to
attempt an upgrade. Horrific Customer Service. Their Director should
be sacked.Rating:

Reviewed by joffin
from jose
on 11th Jul 2015
The most worst service provider i ever used. They have a very bad
customer care service. It is not Vodafone network... Its just customer
cheating network... Very bad network..Rating:

Reviewed by Avi
from UK
on 6th Jul 2015
Dear Vodafone,

I was in Vodafone's Watford store
yesterday and their employees have the worst customer service.

I visited the store to hand in my phone for repair. It was
covered by insurance, and the claim was reported and logged the day
before. The insurance department said to go to the Vodafone store to
hand in the phone for repair, which I thought would be a simple task,
how wrong I was: 1. We waited 30 mins before we were served 2. Once I was seated the sales representative was rude and
unhelpful 3. They could not find my account on the system
4. The account was only found after I suggested looking up my
address 5. They took my phone and wiped it clean of data.
6. They then contacted the insurance department, but they were
informed they couldn’t find our details on the system 7.
We were then informed that they could not assist us and we would have
to come back in a few days time. 8. On asking whether the
problems we faced could be documented, they said they could not be
documented 9. I then requested to see the manager 10. The
manager said that the problems we faced could not be documented on the
system 11. I requested that they document them by writing down
the issue, so I had confirmation and evidence of what had happed, they
said they could not. 12. I then asked for the manager’s
name, they said they could not tell me their name.

Key
issues 1. 4 hours wasted coming into the Watford Vodafone
store 2. Rude and unhelpful staff 3. Issue not resolved 4. Issue could not be documented 5. Manager could not tell me
their full name

Bad customer experience. At this point I
would not recommend using Vodafone to anyone!

Please
contact me to resolve!Rating:

Reviewed by deeigoe
from UK
on 1st Jul 2015
Vodafone Customer serives - NOT, a very frustrating experience trying
to get through to anyone, they don't even have the option of 'thinking
of leaving us' I wonder why? very happy to take our money and ramp up
our charges, but be afraid, be very afraid if you have any
problem...... I have been with them for a number of years (more fool
me, I hear you say!) and have to say that they DO NOT value loyalty
from their customers, I suppose it's the usual NEW customers only that
matter to them...... best advice is to shop around.....Rating:

Reviewed by Christine Hughes
from UK
on 30th Jun 2015
Stay clear of this lot!

Having ordered a Samsung phone
from them at the weekend, and received confirmation, with order number
etc. we then found the order hadn't gone through and the price had
gone up by £30. Hours and hours were spent on the phone, being
sent from one person to another, with some saying it would be
honoured, only for the result to be that they would NOT honour the
order, despite it being their fault something went wrong with it.
Wouldn't touch them with a barge pole now!Rating:

Reviewed by Ty Stephens
from UK
on 29th Jun 2015
Stay away from Vodafone at all costs. If Vodafone is the only provider
in your area, consider tossing your phone in the bin and getting back
in touch with nature. Take up gardening, get a dog, go on long walks
and live a life that's bright and free in the absence of this
cancerous, lying, band of thieves.

I have lived in the
UK for 5 years now and signed up with Vodafone when I arrived. Service
was always poor but relatively devoid of nightmares until I wanted to
cancel one of my mobile phone lines. It SEEMED like a simple procedure
and I was informed that it was complied with on the spot.

It was not.

Time passed before I noticed my automatic
billing had continued to pay to keep a second line open that I had not
used. I brought this to Vodafone's attention and they claimed they had
no record of me ever calling and that it was some figment of my
imagination. There was nothing they could do... No refund just empty
apologies. This was the second of several times.

GUESS
WHAT?! The line is STILL open. Every time they claim that I never
asked them to close it and there's nothing they can do. Every time
they tell me it's taken care of. Every time they tell me some new lie.
Most recently they claim that it's IMPOSSIBLE to cancel anything by
phone and that I have to go to the local office in person or write a
letter. So who have I been talking to on the phone all this
time? I would honestly sue them if it wouldn't cost me more time and
money than these filthy lying, liars have already cost me.Rating:

Reviewed by Joe
from uk
on 27th Jun 2015
Vodafone is one of the worst companies I've ever had the displeasure
of dealing with! The help desk is staffed by individuals who know and
can do nothing! Everything is I will pass that request on for you and
it should be sorted in 24 hours (it's always 24hours). But they can't
even do that because the 24 hours comes and goes but the problem
remains. My latest encounter - I called to report that I could
not access my data (I was in Spain). A very polite gentleman told me
that my account had a bar on accessing data while overseas. I'm
overseas a lot and this was the first time this happened so I asked
how this happened why this time and who put the bar on the account.
The answer was don't know on all counts.

To my surprise
he told me he had lifted the block on my account - but I knew I was
doomed when he said it should update within 24 hours! Of course the
next day and the day after I was still without data.

I
call again (I really don't know why - as I have given up on Vodafone).
A very lovely lady this time. Very sorry that previous call was a
waste of time as nothing was done to my account. She would fix it.
Looked through my account and said I've identified the problem. I've
fixed it and in the next 20 minutes you will receive a text telling
you what to do

20 min later a text turn on data roaming
(always was on).

Suffice to say I did without data for
my holiday - I probably saved a fortune.Rating:

Reviewed by Antony Masters
from UK
on 24th Jun 2015
Only been with Vodafone for a week - not able to access or set up my
on-line account as the wrong email was the 'Username' also they have
two databases (one being C-Board/See-Board) and one wouldn't show my
number while the other wouldn't show my account details. After
speaking to the call-centre opps (four times) and two on-line 'Live'
chats, still a problem and not able to set up or log in.

Ask for PAK codes to move to EE. Phoned customer service for PAK
codes, told have to go to the store to get them. At the store told
have to phone customer service. ???? So, got the store to phone your
customer service. One assistant couldn't handle Vodafone's own menu
system, so gave up - got your store assistant manager to take over, he
also had problems with Vodafone own call centre. in the end he spoken
to 5 operators, and spent 45 mins on the phone. I was there for an
hour to get PAK codes. It seems to be a problem that vodafone has two
databases, and from reviewers who say they have been charged twice,
the two databases could be why.

Vodafone just have not
got a system in place, and you will suffer if you go with them...Rating:

Reviewed by Antony Masters
from UK
on 24th Jun 2015
Vodafone UK, stop being total pants: get a 'contact us' system in
place that works - an email would be good, this 'live chat' is useless
- talking to someone in India who doesn't know how to fix the on-line
issue.... you have a FAQ section which isn't detailed nor cover a lot
of real issues. Close the call centre in India, pay for some staff in
the UK and spend the rest on a better on-line facilities for your
customers. No point in spending a lot of money on your revamp stores
with your after care service is PANTS.... 6 days & 4 calls to 191
since new contracts and still don't have on-line account or an answer
to why the login details don't work.Rating:

Reviewed by Roy
from brett
on 22nd Jun 2015
dont go there been with them 12 years no more when contract runs out
bad non existing customer service and you have pay 0844 for the
privilege one star is to goodRating:

Reviewed by Samera
from England
on 21st Jun 2015
I have been a loyal customer to voda phone for many years, I can
honestly say u have one of the worstcustomer services in the whole
country. The first time ever I had to give my phone back because the
touch screen was not responding at times and u sent me around in
circles, I paid my insurance for years and only claimed on well tried
to claim on it for the first time. I hope you run your company to the
ground, the world will be a better place without voda phone, you
employ some of the most useless people around not only to answer the
phone but on your shop floors. Don't even get me started with the
useless employees u have at your branch at the whiterose shopping
centre in Leeds ...What a waste of air they are in that branch ... I
can happily say I will not be renewing my contract with voda again
ever, if I cold give u zero stars I would have !!!Rating:

Reviewed by Nick
from Uk
on 20th Jun 2015
Vodafone... I've been a customer for around 10-12 years. I'm sad to
say I'd be surprised if Vodafone are even operating in another ten
years. I've experienced shocking customer service , inflated prices
and poor coverage at best. Recently they tried to charge me well over
£200 for premium rate phone calls to their own numbers trying to
sort out problems with my bill that they themselves caused! Couple
this with the fact they REFUSE to do any unlimited data package and my
bill coming in at well over 70-80 pounds every month ( my contract is
64 pounds on it own ) while other providers offer UNLIMITED data for
TEN POUNDS a month ... I feel constantly fleeced by vodafone even
though I'm a loyal customer. Contract renewal due this month and I
can't find one single reason I'd want to remain with vodafone . Time
to change your ways vodafone... If you still want any business in
years to come.Rating:

Reviewed by stacey
from britain
on 17th Jun 2015
NEVER EVER EVER USE VODAPHONE!!! I got a IPhone 5c last year,
due to me breaking the screen my sell, I had insurance and was still
telt I would be charged to send this away!! However they ended up
getting me into another contract (my own fault) for another 2 years!
So I got the htc mini, what a pile of rubbish, it wont let me
send messages, it hangs up my calls and rings another person, wont let
me on any of my apps, constantly crashes, I have 7gb and somehow I
manage to go over every month! I have asked to have a upgrade
on my IPhone 5c and to do this I have to pay £300.00! The
customer service is shocking and all I get is "is there anything else
I can help you with" "I do apologise" Cutting the conversation off
there and then! I pay these over £80.00 a month for
phones that do not work! Wish I never ever came to Vodafone, Now they
are trying to get me to order a new contract that will suit me better!
I think they are cons to take as much money as they can! Only
help I got was today off a lovely ladie in store to accepted to send
my phone away to be repaired. Gave me a number to ring to see if I
could upgrade - to then be put through to a awful woman with the most
horrible attitude! They need to sort customer service out ASAP!
How they still run a business is beyond me! Cant wait till my
contracts are both up to go somewhere else! TERRIBLE!!Rating:

Reviewed by Tania
from Britain
on 15th Jun 2015
I have to agree with all these comments. We too have family contracts.
The cost for the device is overpriced. Have been calling customer
device since the start of our contracts as poor coverage. We pay for
the privilege of 4g however it's non existent in my area. Have been
fobbed off numerous times. Each time I speak to a representative I'm
told different excuses. It's really bad. There is nothing I can do but
pay over inflated costs for a well below standard service. Can't wait
to leave vodafone.Rating:

My billing has
been innaccurate and plain wrong. Promised refunds have not been
forthcoming. Promised credits have not been actioned.

This culture can only be corporate culture.

Do not
expect honesty reliability or service from Vodafone.Rating:

Reviewed by Josh
from Uk
on 19th May 2015
So as an employee I get a great basic package and I work with one of
the biggest company s in the world. What I don't understand is why its
the most expensive and poorly covered network in the UK. I have been a
customer since switching from EE as I get a 50% discount... believe it
or not that has just saved me a small £13 in comparison. So
since switching I lose signal all the time and cannot even use the
phone properly at work lol..... I was slapped with my 1st bill which
was wrong and caused me to get a bank charge which wasn't refunded
even though they admitted it was their fault..... My second bill was
£300 because I went over my contracted allowance which again was
wrong. Vodafone admitted this and told me they would give it back as
credit so I don't pay the next X amount of months...... This hasn't
help the huge bank charges I will now get!!!!! LISTEN TO ME, GO TO
EE!!!!. they have the best network with 4G everywhere and English call
centers and by far the best for being competitive. If you like cheap
go to 3 or extra benefits go to o2.... OR what you could do is go to
Vodafone! High costs! no benefits and the worst customer service in
the world. As an employee they promote customers being ripped off and
have now changed our bonus structure so we get more money for selling
higher products... DISGUSTINGRating:

Reviewed by Marisa
from UK
on 18th May 2015
I am not one to write reviews, but I feel I need to share my awful
experience, so that others do not make the mistake of getting into a
contract with this JOKE of a company. Having lost my phone, I
contacted Vodafone so that I could have a new sim sent out to me. 8
days later, my new phone has arrived from my insurance company (not
with Vodafone - thankfully), but my sim hasn't. Then having to call
Vodafone yet AGAIN, to only discover that "the order had been placed,
but not generated mam". ARE YOU SERIOUS?! They have now "promised" to
have a sim with me by tomorrow's first post. This is not the first of
the problems. I needed to get proof of purchase of my phone, for my
AMAZING insurance company (Protect Your Bubble). I called Vodafone,
who said that I would have to speak to their customer service team on
the online chat platform. From this chat platform, I was passed
through 3 different reps, having to provide my details to each one
again, for the final one to tell me that I would then have to email in
for the proof of purchase & would receive this the next day. At
this point I was really annoyed and relayed this back to the rep, who
then said having spoken to his Supervisor, they would send me the
proof of purchase within the next 2-3 hours. 8 hours having passed
their 3 hour mark and no email! I then had to go back onto their chat
platform and had to give all details again. Finally I received the
email, whilst I was still on the chat platform with the rep, for it
not to have the attachment I required!! I was then told to wait 2
minutes, (10 minutes I waited) until I finally received the attachment
I needed!!! Unfortunately I am still contracted to stay with them
until December, but I will contest this due to their AWFUL customer
service. Don't make the same mistake as me & stay away from this
company instead!Rating:

Reviewed by paige
from england
on 15th May 2015
Absolutely disgusting how you can take 2x payments from my bank!! You
asked to see bank statements you got them told me my money would be
put back in a week...a week later still no money!! And when i phone
back to see what's going on you tell me you never took the money and
didn't see any statments! You STOLE money and now are refusing to pay
it back into my account so people if i was you i wouldn't use Vodafone
because they are THIEVES!! This is being took further!Rating:

Reviewed by Kartik hariharan
from United kingdom
on 7th May 2015
Worst ever company Bunch of actors thrives liars and comment Never ever go anywhere near this lot Shameful and disgusting
company A miracle tat often haven't taken any steps to shut down
this shambolic operationt.Rating:

Reviewed by Mel
from UK
on 6th May 2015
Dreadful customer service. False promises. Shameful - do not
give them your business. If you do you are very likely to regret
it. They owed me a large refund and refused to pay me making
numerous excuses and telling lies. One star is actually one too
many!Rating:

Reviewed by Nicola
from UK
on 29th Apr 2015
I ported my number to Vodafone and since the 5/4 (today is 29/4) the
data services have not been working. The issue has been escalated
through customer services to the technical team and from them to the
"super" team. No one has contacted me to update me on the situation
and when I contact them (I have spent hours on the phone waiting and
in store queuing) all they say to me is that it is being looked into
but they cannot give me timescales. It is now coming up to four weeks
of this problem not being resolved. I have written to the director's
office. They have found a way to fix the problem but because of a
backlog (obviously loads of people are experiencing technical problems
with their Vodafone mobiles) I am still left waiting!!! I do not
recommend switching to Vodafone!!!Rating:

Reviewed by Nigel
from UK
on 9th Apr 2015
I have been a Vodafone customer for 10 years, I manage several
accounts for my family and I have now moved all but 1 away from
Vodafone and when that one expires I will also move that.

Last month I received a bill for nearly £140 - my standard
plan is £34 a month and includes unlimited calls and texts so
this additional amount was for going over my 1Gb data allowance. The
phone is my wifes and I immediately checked with her to see if she had
received the text message notifications about approaching the data
limit - she hadn't, I switched the data off as she had already
exceeded the next months allowance as well - pretty much rendering the
phone useless outside the house for anything but making calls.
At this point I would like to be clear - going over the data limit is
my fault and I do not blame Vodafone although we should have received
warnings which didn't arrive - as Vodafone helpfully point out though
their terms and conditions exempt them from any blame for not sending
the warnings. As a long standing customer I approached Vodafone
customer service - not easy by the way - the chat service was often
unavailable, sending an email results in an immediate automated reply
saying they are dealing with your complaint, followed 24 hours later
by another email informing you that they cannot deal with complaints
via email for security reasons and refer you back to the chat. You
could phone but I prefer a written record when complaining or dealing
with customer services. The first time I contacted customer
services I had an online chat with Katie - Katie read my issues and
then tried to up sell me to a more expensive plan. This seemed to be
Katies only real interest - despite my explaining that having an extra
1Gb or 2Gb would not really help and the increased cost would be
better put towards an unlimited data plan from Three mobile or another
service provider. When I started talking about moving away, Katie
asked for my number and called me, I now realise that this was because
what she was about to tell me was a pack of lies and she couldn't tell
me this via the chat as I would get a copy of that. When I spoke to
Katie she said that they were about to launch an all inclusive data
package and that I would be able to have it for the same rate I am on
now. She would need a manager to authorise this and he would call me
back in the morning. I am still waiting for that call. Katie just
wanted me to end the chat and she presumably would have marked that as
a resolved call. I started another chat today and spoke to
Riley - Riley was not interested in helping me at all - he just kept
pasting links to the terms and conditions . and offering me data
bundles and contract up sells and didn't seem to grasp that I was
looking for a resolution to prevent a re-occurrence as I could not
afford to spend £140 a month on a single phone contract. What I
asked for was for a cap to be put on my account so that when my data
allowance was used up I could not spend any more. Vodafone do not do
this - most other mobile operators do and I think it is time that
Ofcom looked at this practice by Vodafone. I asked for the call
to be escalated and it was to a guy called Albert who asked for a few
minutes to review the chat ( I am 2 hours in by this point) I am not
sure what Albert was reading for the 7 minutes he was away but I am
pretty sure it wasn't the chat I had with Riley - eventually when I
got him to focus on the issue he, like Riley - pasted a copy of a link
to the terms and conditions and tried to up sell me to more expensive
packages. Just a note here to Vodafone - I am paying £35
a month already for unlimited calls texts and 1Gb data and I am tied
in to a 24 month contract - I have 2 other contracts with Three
mobile, for £25 month and I get unlimited data - unlimited texts
and 2,000 minutes (5,000 minutes to 3 numbers) oh and in most
countries now I can use this bundle without any additional charge so I
get unlimited data in most of Europe - I am also only tied in for one
month

So I explain this to Albert and point out that I
would expect some help from Vodafone for my loyalty over the last 10
years - his final offer is that if I take out a data bundle - extra 2
Gb for an extra £10 month he will discount my last data bill by
20% - Wow so for my loyalty I get to increase my monthly spend to
£45 and you give me a one off discount from a ridiculously
inflated data bill of £20.

I think therefore that
the message is clear

Vodafone DO NOT CARE about their
customers, they treat us like idiots , they lie to us, they rip us off
on data charges and they do not put in place simple measures that
would allow you to control your spend and set limits. Time for Ofcom
to act and time for the rest of us to act by moving to a mobile
provider that listens to its customers.

It will now be
cheaper for me to remove the Vodafone sim and replace it with a Three
sim with unlimited data and just wait for my Vodafone contract to
expire.Rating:

Reviewed by Mensah
from United Kingdom
on 6th Apr 2015
I have been a loyal Vodafone customer since I was 18 years old and I'm
now 32 that shows how long I've been loyal to this company!! Feel
stupid!! about a year ago now I took out an additional price plan with
Vodafone and immediately they started over charging me for data until
this day they have not refunded me the £2000.00 they have
overcharged!! I spoke to numerous customer service agents who
empathise profusely. So many have advise me that my refund will be
done shortly I hear that every week and it's got to the stage where
they called me last week and advised after a year of back-and-forth
them accepting their mistakes...... #bang actually they decided it is
not their mistake and I am not due any monies!! can you honestly
believe this......how does a company treat individuals like this?? Hold on wait Vodafone goes on its mass reputation and branding,
there are many companies who have mass branding and people following
such as the Marriott, Apple's of this world but they don't treat their
customers like this unfortunately Vodafone is purely after the
£41 a month per person and really doesn't care about their
customers!! I'm not a vindictive individual but I just want others to
know "don't go to Vodafone save yourself the heartache once and for
all because in the end it won't end well trust me"!!Rating:

Reviewed by aleks
from uk
on 31st Mar 2015
i am so furious that i can barely write this review.

vodafone are the single worst company i have EVER had to deal with.

they are "corrupt". they transfer you countless times with
no intention of every dealing with your concerns/issues.

23 months after i stopped receiving acceptable service to my work
place in the MIDDLE OF CENTRAL LONDON!!!!! I still can not get any
refund.

They are crooks. If you think your operator is
bad, you have no idea.

I have been with O2, Three and
Vodafone. I had no idea how bad it could be.

STAY
CLEAR!!!Rating:

Reviewed by Jacqui Smith
from England
on 26th Mar 2015
You are lucky to be able to use Vodafone because I have an address
which has no street name or house number. Apparently their system
can't recognise my address. Pathetic isn't it?Rating:

Reviewed by Honest Jack
from England
on 22nd Mar 2015
Warning about Vodafone

Vodafone is a corrupt company and
they know exactly what they are doing. I will not bore you with the
details of problems I have with them but when it comes to helping
customers there is no one worse. I have read the other reviews and my
experience is identical to Dominic. You will get through to a
call centre in Cairo, India or Cape Town 75% of the time. Their
english is hard to understand and they are robots. Repeating the same
lines pinned on the tops of all their computer screens. If they do
understand you they will be no help. If you get through to the call
centre in Ireland or the random helpful employee you will get little
help because they are bound by the same restrictions. "A manager will
contact you in the next 24 to 72 hours". I have never received a
call back. To complain you can email but I have personally had
managers from my local vodafone store email and ring them and they
feed them the same lines or completly ignore the email.
Vodafones front is the staff in the stores are helpful and friendly
and they will do all they can to help. If they cannot then get ready
for a fight. Seriously (put on some fight music) I am
sure many customers have had good experiences with vodafone and lucky
them, but I would warn anyone thinking of joining them, think if
anything goes wrong that can't be handled in store it's just not worth
the risk. I write this still waiting for a refund of almost
£2000 that has been escalated (which means flogged to another
person) for 6 months now. I feel harsh writing this but
everything is true, they are the worst company I have ever dealt with
and anyone looking to enjoy there new phone etc. Stay clear of them.
Join another network as I hope to soon and really have a look
at how this company works. I would not wish my experience on
other consumers. Which is why I have written a review for the first
time.

"Vodafone a network you cannot depend on".Rating:

Reviewed by natalie
from england
on 14th Mar 2015
What a total nightmare vodafone are. After being hit with a phone bill
for 492 this got slighty reduced as vodafone had not been marking my
payments off for 3 month this still left me with 282 to pay for one
month because I had apparently went over my internet allowance of 10gb
the attitude of the customer services team was disgusting. I would not
recommend vodafone to anyone total rip offs!!Rating:

Reviewed by ck
from uk
on 9th Mar 2015
I was told any service is a service by vodafone well to me its
unacceptable its all gone down hill from sixteen years ago i want
out. You call customer service its unprofessional it sounds like
a party in india. belfast was better but the promise to sort stuff and
get a manager to call never happens promise all broken at voda dont
take a contrat out it effects your health.Rating:

Reviewed by sophia
from london
on 4th Mar 2015
For the last 3 months if not longer i have had countless conversations
with Vodafone over the phone. Every time that i called i was fobbed
off told a bunch of lies and rubbish just to get me off the phone. It all started when i received an extremely high bill that i wasnt
too sure about so i requested an itemised bill which was then sent to
me via email. After looking through this i realised i was at fault and
resumed to calling vodafone to set up a payment plan. I was told that
i could call up at the end of each month and pay an amount of my
choice, which was perfect for me. Until i called up the second
month and asked to make a payment after my phone had been cut off, to
which i was then told that this was no longer available and that i
would have to pay the full amount there and then to be re connected.
After a very long conversation with the women on the end of the
phone she reconnected me with me being told i could call up the next
day once i had been paid to organise i payment plan. So this is
what i did. The man on the end of the phone told me that i could set
up a payment plan and a direct debit for my usual bill at the same
time. So i did so. Thinking it was all sorted i went on with my day to
day business, until i went to the supermarket to buy something and my
card was declined twice. To which i then checked my bank
account to find that vodafone had withdrawn the full amount out of my
account. FUMING! i called them and asked why and they said that
it was not possible to have a direct debit and a payment plan set up
at the same time and was told this would be rectified.

After this long hall with them i thought that everything would be
sorted. In short. They withdrew the amount out of my account 3
more times over the following months, i called them and told them that
i wanted the direct debit taken off and a payment plan set up. It took
me to threaten with the ombudsman, to ask for 5 managers to call me,
to which only two called me back, long 1 hour phone calls every week
for months and finally i got it sorted only a month ago.

This month the amount that was reduced due to the hassle from them was
withdrawn from my account along with two other amounts that i had no
knowledge of agreeing too. I called them up and asked about the
two payments. 1 was for a past bill and the other was for the FIRST
PAYMENT PLAN that i set up in the first place which SHOULD HAVE BEEN
CANCELLED. After a lengthy phone call i managed to get this refunded
to my account and i asked for an itemised bill for the 2nd amount that
was taken from my account.

This was sent to my email
which i checked straight away. The reason for the extra charges that
were added on to my bill, were due to extra mins that i had used.
Looking down the bill there were no extra charges for any calls stated
apart from two txt messages, which i had accounted for. I then
AGAIN called vodafone for the one hundredth time in the last 4 months
if not more to ask why these charges had been taken out of my account,
when the bill stated that there were no charges made. The man on the
other end of the phone said that it was due to ME COMPLAINING and that
EVERYONE who had dealt with me had got confused and so had the system.
He never really explained why it had been charged to me, but did say
that due to me disputing the BILL which i never actually did they had
credited my account and that my account was £60 in credit...i
told him that that made no sense as i had just made a payment for a
larger sum of this and that i had not been notified of my account
being in credit.

Im sorry for my long winded MOAN, and
though it eventually got resolved i have still not had the refund of
£17 and £50 placed into my account. If i had not asked for
that bill Vodafone would have got away with taking that money from me
and i would be none the wiser. Beware vodafone are money
sucking leaches and they will leach you for every penny that you have.
To call their customer service team a team is an utter joke, there is
no communication between staff or managers and it is a disgrace. i
cannot wait till i can get rid of the idiots. for your sanity
and money DO NOT USE VODAFONE!

Cutt off numerous
times put into arrears with the bank, with these charges not
being paid back told lie after lie do not care about
their customers take money from your account without you
knowing charge you for things on your phone bill when you
havent even done what you have been charged for!!

STEER
CLEAR!

...rant over!Rating:

Reviewed by Angela
from England
on 3rd Mar 2015
I have been with Vodafone for 10 years but a divorce is on the cards.
Three weeks ago, I paid my bill of £131.28 with my credit card
(as they were debitting my account at odd times!). To my surprise, I
realised that this sum had been taken from my account TWICE. I thought
foolishly that this wouldn't be a major problem: a bank statement
could have resulted in the overpayment being repaid in a matter of
days. Wrong! I have emailed copies 3 times, but all have been lost in
the Vodafone ether. I feel for my fellow customers - the incredibly
long waiting times (why?!!). Employ sufficient staff to deal with the
volume of complaints (oops) calls. First chap suggested that I send
copy of the bank statement to Customer [I don't] Care. He had ever
confidence that the funds would be reimbursed within a few days. A day
later, I received an email from said team, which invited me to "click
here" for live chat with an advisor - this requires you to write long
messages back & forth. Don't bother - they ask you a thousand
questions that lead nowhere. The connection will be lost - they
promise to call you back when it happens, but they don't! - I say this
because I've tried 3 times. No one called. Complete waste of 30-40
minutes each time! Worst thing is that when you do speak to an
advisor, you have to repeat the same issue each time. I called my
bank; Barclays informed me that a number of people had called them
about Vodafone not returning overpayments. Shocking that Vodafone is
in disrepute with the banks. Alas, the payment could not be recalled.
I've made 9 calls to Vodafone. Last night, I asked the advisor to tell
me why I might be calling. He could not. I asked him if Vodafone uses
a shared database to record customer information: yes, he said, but
they only record what they believe to be relevant. Complete untruth
but moronic as even the most brief records of my previous calls would
not have necessitated me having to repeat the whole sorry saga yet
again & again & again! Each time, they apologise & make
empty promises that this time it will be different, they really want
to help etc. Don't be fooled. Three weeks later...still not resolved.
Last night, Austin felt my wrath - he had the audacity to tell me that
he had "good news". What? My account has been credited by £85!!
So, I ask, does that mean that you'll also return my £131.28 to
my account. No? Eventually, he said that I could take my bank
statement to a Vodafone store & they would reimburse me. The
nearest store is one hour away. I am going to call Vodafone today, to
ascertain whether this instruction is on their screen. I know it won't
be. I will drive for an hour & be advised some nonsense. I have
zero confidence in this company. It does not care about their
customers nor their staff who work in such incredibly chaotic
conditions. Vodafone! Get your act together! If anyone is considering
taking out a contract with this company, don't! They charge more for
shockingly poor customer care. Thankfully my contract has finished, my
prison sentence is over & I will certainly not be renewing it!!
Vodafone - I don't want/need any more apologies. I need you to return
the overpayment that you have been unlawfully holding for two weeks.
You have a bank statement that shows transactions for a week after the
overpayment. As a valued customer, and for the sake of the company
reputation, reimburse my account!Rating:

Reviewed by phil kingston
from uk
on 25th Feb 2015
if i could give them 0 i would , how is there call centre ever running
? after call after call still cant sort problem out they never seem to
no what there doing . i cant believe i have 22 months let of such a
shamble company . i dont recommend vodafone to anyone keep well clear
find better mobile provider .Rating:

Reviewed by jim thomson
from scotland
on 25th Feb 2015
Re. Ongoing saga....jist tae let ye ken how things ars goin here at
the bothy it now appears that vodapain has blocked ma tablet so ah
couldnea gee ye the news. If this is the actions of the editor then
shame on ye !!! Any way ave sent ma complaint tae the ombudsman and
the are nea help!...so now i go to the media and see if national bad
press and radio will prompt a positive response from vf.to
vodafone.....can ah ask ye how come the automated payment system will
work once the bill line is aboot tae bee cut aff ...but it wunnae work
when ye try tae pay it on time .!!! Right! Ahm awa tae feed the ewes
...feckaff!!! ..Rating:

Reviewed by Tawanda
from Uk
on 23rd Feb 2015
I have been with vodafoe for almost 4 years now and i have 2 contracts
with them. I upgraded my phone in February 2014. I was offered a
samsung s5 which includes a 4G plan for an extra charge and the
overall price for my contract is £57/month.I then took the
contract and I have been using it fine in London. I then moved to
Plymouth for my studies. The 4G has never worked there but works fine
in london. I then call vodafone so that they can cancel the service
and refund me the money i have been paying for a non working servive.
First i was redirected to almost 5 people only to address the same
issue over again. Customer service team told me that its not vodafones
problem because i took my contract based on the fact that i live in
london. But then again my 4G should work in the Uk regardless of my
location. I am not talking about bad reception, but a non functioning
4G network at all. I am not very much happy with vodafone and i would
advice people to use 3 network or 02. Their 4G works everywhere and
contract prices are reasonable. Vodafone customer service team are
also the worst trained mobile network representatives on earth. I will
never stay with vodafone again.Rating:

Reviewed by jim thomson
from scotland
on 9th Feb 2015
Aye,aye..,here's the latest in the ongoing battle wi the
neepheeds.....ah git a text fae them tae say they will call me in the
next 30 meenits tae discuss ma complaint. Michty me!ah wis fair
gobsmacked! Ony way the phone rang (mind am on the ferry back fae
tiree,whit a rare doo it wis, agus uisge gu leoir!as they say there)
it went something like this.....I'm sic n sic an am very sorry to hear
yeve hin ah this bother (ah Cannae dae the Egyptian?? accent) ony way
he recond there wis a problem was ma credit card or ma debit
card....says me I kin tell ye richt noo its no ma credit card cos ah
dinnea hae wan!...."ah then it must be your debit card"...no, it works
just fine ah says cos ah use it ah the time!so he wanted me tae pay ma
bill an he wid see if ma card workit.... nah min !ah says, ahm nae for
that,whit ah won't is yer automated payment system sortit oot
!!!........So yer man says tae me I will take 5 pounds from your
account to see if the system accepts your card (he had said my
particular brand of card would not be compatible with their system)..
This is the card ahv aye used fir years!!...so ah gae him ah my
numbers an bang goes a fiver....fine ! ..ñoo he says "there
might be a problem with our system".......feck!!!!!ave been tryin tae
tell yeez that fir 18MONTHS..!!!!!.so yer man is gonnae phone me back
in 72hours.whit will happen ?? Can ye bear the suspense? ....maybe
ahll gie them aye star..... But that's a big maybe,.... MIRK
!....JESS!..will ye stop that barking!!!.... [Editor's note: Jim, our review system
may stop accepting your reviews soon. Let's just have one final review
so this doesn't end on a cliffhanger, then let's give other people
their turn.]Rating:

Reviewed by jim thomson
from scotland
on 5th Feb 2015
Aye aye here we are again an the phone's no been "restricted"yet! Ah
hiv tae say ave only tried tae pay ma bill 4 times the day an once on
the tablet...no,twice but onyway ahm still hookit up tae the system.an
observation ave made on the web page the nicht is 'mandatory
fields'........mandatory fields?? Well ahm fair flummoxed,! The
'field'in question is street name.......street name?feckn street
name!ah live on a ferm wi nae streets onywhore in sicht!!! But we do
hae fields but nane o them are mandatory as far as ah ken ony way.wid
some o they neepheeds at vodicafone get somebody tae help them oot wi
the things that they dinna seem able tae understand. Ah heard on
radio Scotland the day that BT has bought EE,..oh oh! Look oot VF you
too o2. Onyway ahv rambled on long enough for anither nicht,will I be
excommunicated the morn? Ahll let ye ken in the next installment,ahm
off tae ma bed, g'nicht all..oh an watch oot for the hornygollichs if
yer oot on the hills.an Vodafone gets nae stars AGAIN
...shame!feckeff!.

[Editor's note: Jim, your tale has become an epic. I hope it will
not end in tragedy.]Rating:

Reviewed by jim thomson
from scotland
on 4th Feb 2015
Me again,with tonights episode of a saga that's been going for 18
months with no end in site,last night if you recall I was trying again
to pay my now overdue bill to Vodafone using their otayfek paymental
system as well as online on my tablet, so tonight I try phoning the
payment service and tonight I tried 6 times was cut off 4 times (by
Vodafone) tried to make a part payment as that is an option to see if
that would kick start the workings but was told that was less than the
required amount, right, add another tenner see what happens...."that
amount is less than the minimum" feckit!... Put in the full amount
"that amount is less than the minimum"#@#@#!!typed in 70000
.................."that amount is less than the minimum"
feck,feck,feck,.....Oh aye,nearly forgot tae say that while o this wis
on the go my trusty tablet had tried for over an hour tae connect wi
vodafone online, feck,nae luck,so am givin up fir anither nicht,ah
micht git cut aff the morn, bit ahll let ye ken. G'nicht all.by the
way it says 1star but ah mean nae stars .feckaff!!Rating:

Reviewed by jim thomson
from scotland
on 3rd Feb 2015
Just a quick up date on the last report.... After the Vodafone web
page informed me that a "technical error had occurred" and I gave up
for the night I have an email on my phone saying... Hi,we've received
you're payment and we are currently processing it. If you need any
more help,our online help centre is open 24/7,to view your bills and
manage your account online, visit......feck, I go back online and
........what do you know ....YES!.....errrr....no feck! Still not
paid.by the way, this is the normal occurrence after the "online
experience", now what happens is in a day or two I get a rather
'stern' voiced recorded message to say that my phone is about to be
suspended and I MUST PAY IMMEDIATELY !!!no apology for the useless
system THAT DOES NOT WORK!!! For the love o crust get yerselvs sortit
oot.whit a shower o numpties.am awa tae ma bed!gnight all.Rating:

Reviewed by jim thomson
from scotland
on 3rd Feb 2015
Me again,just been trying to use automated payment service again,and
yet again it did not work. Tried the web site.....sorry were having
technical problems at this time try again later, I'm told. So I will
get to have another go at them (Vodafone) tomorrow night!.oh and
thanks for censoring my last report,I did not mean to type **** I
meant backside, its this ***** phone. [Editor's note: Jim, it's a
pleasure to read your reviews, even if we have to censor them :)]Rating:

Reviewed by jim thomson
from scotland
on 2nd Feb 2015
This customer has given Vodafone -5 STARS and if I ever get that CEO
I'll give him a boot up the backside!.I've been with Vodafone since
1996 (at that time it was Scottish telecom until Vodafone took them
over shortly after) everything was fine for years until I had a
problem with a Samsung gallexy,the phone had been repaired under
Vodafone's insurance cover some 3 months before,fine, then it started
playing up,screen going black,not fine,I got so cheesed of with the
thing I gave it a good hammering till it died.by this time the
contract had ended and I bought second hand fone on fleebay,cancelled
the insurance and got a sim only plan.......well,that was the start of
a long and ongoing dispute with Vodafone..... Why ?? Well,for about
the last 18months I have never managed to pay my bill using the
"automated payment system " it takes all my details then says "sorry
we're having trouble taking this payment" then starts off again saying
"right, let's get that payment sorted for you" and will do the same
thing all over again and again and......OK I have to speak to an agent
give the card details and then the next bill date comes round
and.....yes,same hassle.I even got a tablet and mobile internet thingy
so I could pay online ....I think its actually worked twice in 6
months. #### so what's yer problem ? You ask,well each month when I've
given my details on the automated system and get kicked out,I have to
speak to someone , give them card details ,payment taken,I'm told "the
automated system will DEFINATLEY be working next month" .....and each
month it never is. Vodafone are trying their damndest to get me to set
up direct debit, but I flatly refuse their kind offer so they can't
steal money from me their not entitled to !!,I've emailed 2 formal
complaints to the current and last CEO with as yet no satisfactory
outcome.I'm not going away,I won't be giving up I will be calling
Vodafone every month and give as many of their agents a real tongue
lashing!! And I would say to stand you're ground and give Vodafone the
treatment that they so richly deserve,don't be intimidated by their
threats,put it this way;if you bought say,a car and it gave so much
problems you would be fully justified in seeking recompense wouldn't
you ?and to you Vodafone..we will bring your walls down!you've just
got too big for you're boots,and to you're CEO come out of your hole
and face us!Rating:

Reviewed by DaveW
from England
on 2nd Feb 2015
Vodafone are dreadful, they have little or no regard for their
customers, I have had the phone put down on me when I asked to speak
to a manager, they have lied to me on numerous occasions, don't waste
your money.Rating:

Reviewed by Will
from England
on 24th Jan 2015
Absolutely shocking customer service, been online for two hours
talking about a broken handset for them to then decide they wouldn't
fix the problem without charging me. really not happy.Rating:

Reviewed by David McGargill
from uk
on 21st Jan 2015
Well done ashton on your first chat very helpfulRating:

Reviewed by O
from England
on 19th Jan 2015
The most useless company I have ever come across. Over two months to
get them to take back a broken second-hand phone they sent me. Still
waiting for a refund. With O2 now, much better company I think. If I
could bankrupt that shower of imbeciles I would. Nothing but liars and
money grabbing ..... Customer care, absolute rubbish, couldn't
give a s.... once they have your money. Absolutely inefficient. Get a
phone from anybody else and don't waste ten hours of your time trying
to get them to do a simple task. Just getting started on this shower.
Why be polite, I spent hours being polite. Cheap labour from the
colonies that were. Much better deals out there. They record their
calls, I record my calls, don't like that, they certainly do not, no
siree. Do you know what the letters in Vodafone stand for.Rating:

Reply by jim thomson
from alba
on 2nd Feb 2015
Well,I see you're a real fan of vodafone.....just like me! I've been at loggerheads with these bampots for the last 18 months.see my review posted 2/2/15,Jim.

Reviewed by Ray Todd
from UK
on 18th Jan 2015
Vodafone have recently gone right downhill.

I have been
with them for decades and they have been ok but it seems that has now
finished.

They don't have the common courtesy or
business etiquette to return promised phone calls or answer emails
anymore. It seems they just don't care.

Probably
the competition is getting to them.

Time to move on..
there are much better deals out there.Rating:

Reviewed by maureen
from united kingdom
on 13th Jan 2015
Utterly useless, they should be put out of business, taking
peoples hard earned money for nothing. I CANNOT top up my phone
despite trying online and by text, AND by phoning Vodafone themselves,
and having to register my mobile phone details everytime I try
to top up. They gave me an IOU for three pounds, and then I used
it trying to top my phone up unsuccessfully!!!!
Disgraceful.Rating:

Reviewed by Guy Trevelyan-Martin
from UK
on 9th Jan 2015
I decided I would post a review saying how terrible they are at
resolving issues every time I was reminded of an issue. Another
incorrect bill and no recourse. Has anyone bought insurance from them?
Did you get a demands and needs statement and key facts. I didn't. If
you didn't we can give them the kicking they deserve by reporting them
to the Financial Conduct Authority for mis-selling insurance products
and this could cost them. Google FCA and make a complaint to the FCA
who will then get on Vodaphone's case giving their (unnamed)
compliance officer no incentive to get out of bed in the morning.Rating:

Reviewed by nicholas roberts
from wales
on 4th Jan 2015
I rang your asian hotline to say i had no signal.they said work was
being done on masts. Although local shop said no upgrades in area for
18 months.was promised refund for lack of connection then bill was
£11 more than monthly payment.why do people get treated like
this by a bunch of liars. Staff paid to lie or be obnoxious. 59billion
company with no signal .Rating:

Reviewed by James
from UK
on 30th Dec 2014
Really don't understand all these negative comments about Vodafone and
its customer service. I have been with Voda for 10 years and have
never found them anything other than polite and helpful.

Recently I was proposing to leave because their 4G in my area was very
poor and 3G not much better. I called customer service and was given a
PAC code without any problems. I tried to sign up with EE. Endless
problems which finished up with my being turned down by their credit
department because of my credit rating. They did later apologise
because they had 'made a mistake'. In the meantime Voda fixed the
local network and 3G and 4G are now great. So, I'm still with them on
a very competitive price plan.Rating:

Reviewed by Khan m
from Uk
on 20th Dec 2014
The song Vodafone play when you are on hold goes like this " I believe
every lie I ever told" isn't that ironic. Here's what has happened to
me. I have been calling Vodafone now for a week, I keep getting put
through to Egypt call centre. I took out four contracts in August this
year and two had free spoitify for two years. After 6 months on one
contract spoitify no longer works. Spoke to Vodafone first they said
fault lies with spoitify . Emailed spotify and they said Vodafone only
gave you a 6 month package and they need to reinstate it. Spoke to
Vodafone they said "oh yes....sorry we will reinstate it for two
years" . It's Still not Working so I rang Vodafone again again and
they said its spotifies fault email them these three questions. I did
and spotify said nope it's Vodafone they need to send you a
reactivation code. I spoke to Vodafone they don't want to know. It's
now been over a week and nothing resolved. Thank you to God none of
these staff work in an industry where they would require real skills
and knowledge!!!! I asked to speak to a manager and my request has
been forwarded......but wait for this......it can take up to 72 hours
for a manager to call me back!!! When they wanted to sell me the
contract I was called/contacted day and night. Now I am asking them to
honour the terms of the contract and they don't want to know.
Appalling phone company. They use bullying tack ticks on the phone if
they don't want to hear what you have to say they cut you off. No one
takes responsibility they say they record their calls but it's only to
trap the customer not to hear the lies their staff say. Avoid Vodafone
if you can rubbish customer service especially from staff in Egypt. I
spoke to Salma , Salah , Ahmed and many others all from that part of
the world . Their English is poor when they referred to six thirty as
a time she said "six and a half!!!! I mean come on if you can't even
say the time correctly what hope in hell is their you can understand
phone issues.Rating:

Reviewed by Steamboat Bill
from Wales
on 9th Dec 2014
Dreadful, dreadful, dreadful. If I could possibly give this
company fewer stars I would. Fair-play, a couple do their
customer services people where very pleasant - I should know as in the
process of one simple query I was passed to 9 different people and had
to explain my problem and give my security information to each one.
Most of them weren't so pleasant and almost all where as useful as a
brick wall. In 48 hrs I went from looking at upgrade options to
closing the accounts on both my phones and taking my business to Tesco
Mobile. I won't bore readers with the details of my complaint
against this company because, quite frankly Vodafone, has already
taken as much of my time as I am prepared to give them.Rating:

Reviewed by Rahul
from England
on 8th Dec 2014
The worst service ever I regret ever going to vodafone, they lie never
call you back even after 3 different people assured me they will. Had
been overcharged as a mistake from them the lady understood n said
everything will be sorted at the end of the month. Guess what nothing
was sorted so called up n the guy said I was lying about the fact she
offered £20 credit on my account for inconvenience he then tried
to haggle n offer me £10 instead of ;£20 I told him to
check the recordings he said you will get a call in 48 hours. No call,
spoke to another lady who said its not vodafones fault but it's the
individuals fault. I mean really is that the best excuse u can come up
with. Anyway assured me she will keep an eye on my account n will call
on saturday with an outcome. Guess what... No one called so I called
them but was advised to call on Monday, tweeted my frustrations was
told to go on live chat and all they do is make u wait an hour call u
and put u through to 191 now this happened twice but when they
transfer u they cannot help as they are only dealing with general
enquiries went back to live chat n explained what I was told but yet
they done the. Exact same thing ccalled me up n put me through to 191
n hung up n disconnected the chat to avoid me. Now today is Monday and
I have had no luck with talking to anyone with some sense I have had
to also cancel my direct debits to avoid having almost £200
taken out of my account. Their level of service is pathetic and I
regret ever choosing Vodafone I am moving from them ASAP n I wouldn't
even recommend Vodafone to my enemies that's how well you have done
with your customer service. Oh almost forgot one of the colleagues
when I was explaining there had been a mistake from vodafones systems
he just Iinterrupted and said no n did not let me finish what I was
saying this happened 5 or 6 times before I lost my temper and told him
to log a complaint about his service his name was Claude but I can
most definately say that wasn't done.so keep it up Vodafone u just
lost another customer along with the rest of my family.Rating:

Reviewed by Suzanne
from UK
on 4th Dec 2014
After receiving a bill for almost £200 at the end of my 24 month
contract Vodafone done everything in their power to make this
situation worse.

I asked if they would accept a payment
plan. Where every month I make a smaller payment until the balance is
paid, this was deemed as unacceptable. The options I had are as
follows:

Option 1 - send Vodafone my handset that I got
when I entered into my contract. (valued at £100 by their team)
then pay the outstanding balance of £87 to cancel my contract.
If I can not afford to pay the outstanding £87 in one go I will
continue to be charged for services that I am not in receipt of.
(adding £42.00 for every month I can't pay and with the added
benefit of no phone.)

Option 2 - Pay the full balance
today and cancel the contract, upgrade to a new contract.

Option 3 - Pay £104.00 today and the rest by the 21st of
December.

My contract with Vodafone ended on the 7th of
November 2014. The billing issue is from October. Since then I have
contacted the company, been passed around from pillar to post. Each
department blaming the other for lack of communication. I am still no
further forward with a resolution. The experience I have had with
Vodafone leads me to believe that this situation will not be resolved
and therefor leading to the services of the Ombudsman.

I
have been with Vodafone for almost a decade, every time I upgraded my
phone I was told how loyal and valued I am as a customer. so...where
is my loyalty from Vodafone when I really need it?

My
advice? Take your money and your loyalty to a company who understand
the definition of the word loyalty.Rating:

Reviewed by angry vodafone customer
from England
on 27th Nov 2014
Honestly, they don't even deserve one star. Worst service I have ever
come across. Stay well away...wish I'd read the reviews before I took
out a contract!! Thieves. How is it they're allowed to operate
like that?!?Rating:

Reply by Nadia
from UK
on 1st Dec 2014
Vodafone initiated my entertainments package and then removed it for no reason - entertainment package still not re-activated after 2 weeks of empty promised and total of 4 hours spent on the phone with them!
This is the worse mobile customer servcie I have ever experienced

Reply by Cathy
from UK
on 2nd Dec 2014
I have never ever come across such appalling customer service in my life. I have spent an excruciating number of hours on the phone to vodafone customer services and in the store, trying to get an extra plan payment that vodafone effectively stole from my bank account refunded (0nce they have your direct debit details they can take anything they want) - in addition, although I have been paying for 4G for 3 months they have never supplied it, and refuse to address the situation. Of course I am trapped into a two year contract with these inept bullies and thieves.The vodafone manager of the store advised me to take them to court! - as he could do NOTHING!! Avoid this company like the plague...

Reply by angry vodafone customer
from England
on 3rd Dec 2014
I am willing to take them to court if needs be. Maybe if enough people do it at the same time...

Reviewed by Debbie
from England
on 25th Nov 2014
Vodafone....complete waste of space, customer service.....total
pants...frustrating and infuriating!!! Never will I take up their
services again, complaint big time on the way!!Rating:

Reviewed by nigel rayner
from uk
on 14th Nov 2014
awful customer service and totally incompetant

I signed
up 15 months ago including the free entertainment pack which I
selected Spotify. Every month since I have been charged £9.99,
and have had to phone them to get the charges taken off. Every month
they tell me to uninstall the app and reinstall to fix the issue.
Guess what the following month it appears on my bill again. So Fed up
arguing with them each month I want to cancel, now they are telling me
if I want to cancel they will charge me a £700 cancellation fee,
for their incompetence. Shocking, will never use them again and will
spend all my time reporting their incompetance on every site I can
find. Stay clear of this company. Won't make much difference but will
also email my telecoms manager at work as Vodaphone are partners, so
they know the shocking treatment they give customers.Rating:

Reviewed by Gary Jackson
from UK
on 11th Nov 2014
Vodafone has got to be the worst web site I have ever had the
misfortune to use. Apart from being slower than dial up, one is sent
around in endless circles trying to find a simple answer to a
question. It refers to Live Chat but there are no links to initiate
such a thing. Contact details are scant and the 191 call option is
pointless for anything other than being annoyed by details that can be
found on line. If you do call them, they are more interested in
harping on about a new iphone that you don't need, if you have Note 4,
than connecting me to someone I can talk to. The first option for
every call should be, 1 to talk to a real person, 2 if you want grow a
beard waiting for your question to come, which it won't and 3 to hang
up and change provider. I tried leaving a month ago and got
persuaded to stay with a half price 4G price plan. Big mistake. I'll
be leaving next year!Rating:

Reviewed by mane
from uk
on 6th Nov 2014
The worst telephone company ever is Vodafone. They withdrew over
700 pounds from my account when my contract was terminated within the
14-day. This is my second call to get my money back but in vain. The
made me hold the line for over 47 minutes without warning me. I had to
hang up. I WOULD NEVER RECOMMEND IT.Worst customer service ever.
THREE are the best in terms of customer service from my experience
although their coverage needs improvements.Rating:

Reviewed by Neil
from Uk
on 6th Nov 2014
I'm from oxford. I transfer to vodaphone because I want to avail of
the 20 % discount ... And also the 6 mos free netflix and sky sport.
Two weeks have passed and still I don't received any text that will
give me the link so I can use them. It's so frustating ..... And when
I go to the city center and try to use my internet while I'm on the
bus . My phone just went to GPRS mode, they promised a 3G to 4g. It's
really rubbish services .Rating:

Reviewed by Casmanx9
from England
on 26th Oct 2014
Why is there NO internet or phone coverage in large parts if the
Cotswolds specifically Stow Bourton on the Water ? Shocking in October
2014! What is going on? Locals said they had to change to O2!Rating:

Reviewed by Funso
from England
on 23rd Oct 2014
During my entire existence I have never experienced such terrible
service! I placed an order for the new iPhone 6 on 15th October
as I needed a new phone and realised I could get NHS discount with
vodafone, when placing the order it said it was in stock and available
for next day delivery. However after I placed the order the system
then informed me the phone was not in stock and could take between
1-2weeks. As my current phone is barely functioning and I don't
have enough minutes I am really stuck at the moment hence why I
ordered a new phone. So in my desperation I called vodafone on 18th
October to inquire when the phone might be delivered, I was told by
the employee that the phone was currently not in stock, but they where
expecting a delivery on Wednesday (22nd oct). After hearing nothing
through email I again today (23rd oct) called to inquire about the
situation. After remaining on hold for half an hour I was told by the
first lady I spoke to that she couldn't find my account, so she placed
me back on hold and transferred me to another lady who found my order
after awhile, she informed me it had been cancelled on the 20th, of
which I received no notification, she seemed almost as surprised as I
was and informed me this has never happened before. She then said my
only option would be to place a new order, which as it stands would
take about 2-3 weeks to arrive! At which point I told her I was not
able to wait this long as my current phone is not functioning, she
then also transferred me to another man who could not help, so he
transferred me to another man who was extremely rude and aggressive!
After raising his voice and telling me he couldn't help he transferred
me to the sales team, at which point I had already been on the phone
for over an hour. The last gentleman in the sales department was very
nice and understanding however, he also couldn't find me on the system
or help so he attempted to transfer me elsewhere. After a few seconds
of being on hold, a voice recording informed me that the office was
now closed and to call back tomorrow, after which the phone cut out! I
feel that I have been misled by vodafone to order an item that was not
in stock, even though it was advertised as if it was. After I
initially made my order, I checked the website the next day and the
day after where the phone was still be advertised as being in stock.
This is totally unfair, and a waste of customer time, this is my first
experience with vodafone, and based on this I would never recommend
anybody to use their service.Rating:

Reviewed by betty
from uk
on 23rd Oct 2014
Vodafone is a dreadful company. Took out a contract for£14.50 a
month at the end of August. Discovered when looking at a mini
statement in September that £282.00 had been taken by Vodafone
from my account without notification.They are now saying I owe another
£149.00. Will end this contract immediately as it will be
cheaper to pay the penalty than to continue with these excessive
bills.There is never any notification to let you know you are near to
exceeding your minutes and when you do exceed the charge is
exorbitant.I would suggest it is best to use pay as you go but not
with Vodafone.At least then you can t run up an unexpected bill. I am
trying very hard to escape the clutches of Vodafone before they rob me
of thousands of pounds!Rating:

Reviewed by Lyndsey McGlynn
from Scotland
on 17th Oct 2014
This is the content of a letter I posted to the director last week. He
hasn't had the courtesy to reply and in addition, despite vodaphone
not honouring the contract, the only way I can end the contract,
according to them, is to pay over £600.

I am
writing to make a complaint about an ongoing problem that I have been
having with Vodaphonoe since I lost my Iphone 5 on the 26th August
2014. At that point I called to say that my phone was lost or stolen
and the phone and the sim were barred. On the 29th August, I visited a
shop where the assistant placed a new sim card into my old Iphone 4
and called vodaphone to re-establish connection. I was advised that
this would take only one hour. The connection did not get
re-established and I called and was advised it would be fixed within
24 hours. On the 31st August, I visited another vodaphone shop and
they tried another SIM card. Again, I was advised that it would only
take a short time. It did not reconnect. Throughout the
following two weeks, I spent in excess of 2 hours on the phone to
vodaphone who promised frequently that the 'bar' would be lifted from
my account and promised me various times that they would call me back
to keep me informed. This did not happen. They never repaired my
connection nor did they call me to keep me informed. I called into
another vodaphone shop where I was told that the fix might take time
but they gave me a 30 day freedom freebie in the meantime and assured
me that my phone would be likely to be repaired very soon. The 30 day
freedom freebie has now expired and this morning I have had to call
and have it topped up as my connection is still not repaired. On
occasions through this period, I saught advice using the live web
link. Whilst the staff were very lovely, not one of them was able to
sort the problem and nobody has allowed me to speak to someone more
senior. On your website, there are various statements that I am
going to refer to. ' The customer service adviser will try to
resolve it all the first time you contact us, and will involve their
team manager if necessary. If that’s not successful,
they’ll pass the issue to our Customer Relations team to own.
They are specialists in resolving complaints. We’ll do
everything we can to get it all resolved within 5 working days. If it
takes longer, we’ll give you updates at least once a week.' Firstly, if we take a look at the first sentence, it informs
customers that the advisor will try and resolve complaints the first
time you contact tehm and will involve the team manager if necessary.
Despite having asked several times to be put in touch with a team
manager, advisers have consistently refused me access to anyone more
senior than themselves. The second sentence says that issues
will then be passed to customer relations. Again, they appear to be
very elusive and I would certainly not describe them as being
specialists in resolving complaints. Lastly, you have been
unable to resolve my connection issue within 5 working days. The last
paragraph promises updates at least once a week. I have been waiting
in total for 6 weeks and 4 days and have yet to receive a weekly
update. Since Vodaphone has been unable to honour their side of
the contract, I would like to be released from my contract with
Vodaphone and be reimbursed for any payments that I have made over the
last 7 weeks. I would like this to happen without penalty to my credit
rating. I look forward to hearing from you.Rating:

Reviewed by Collin
from England
on 15th Oct 2014
Better the devil you know. I have been basically forced to re-sign a
contract that I wasn't especially interested in just to "get me back
in contract". They offered me 4gb a month data over two lines for
(essentially) 50p extra. Great. The second line was an iPhone 4S. They
charged me £2.49 to send me a standard SIM. Not great.

A horrendous telephone menu system and a 15 minute wait on the
customer service line and they might send me another SIM. I expect I
will be charged another £2.49.

The offers that they
give for renewals? Great 6 months netflix (which sucks), spottily
(which I already have) or Sky sports mobile (I don't do sport). If I
do take one, after six months they will just start charging me for it.
Great incentive Voda, thanks.

I have been with Voda since
1996 and am seriously thinking of telling them to jam it when the
contract is out. Unfortunately the CS from EE, o2 and Three is no
better. Really? Is it that hard?

So, like I said, better
the devil you know and learn to hang up when they call offering you
"great upgrades". It's the only way you'll get rid of them, they won't
take no for an answer.Rating:

Reviewed by Kate
from UK
on 12th Oct 2014
Vodafone are just the worst. My sister has been with them for years
and they have constantly messed her around. I recently just got out of
a contract with them and moved to TalkMobile and I have to say it was
the best thing that ever happened to me. I haven't had any problems
with my signal and all that since and never go any unbilled chrages
from them, providing that I have stayed in my data and it is cheap and
reliable. Vodafone just haven't a clue and even tries to get me
to continue paying for them when I cancelled everything, going as far
as to get a debt collector after me, yet thankfully when I explained
the situation to the debt collectors I was able to get things sorted
and they apologised to me (The debt collector not Vodafone) and I
haven't heard a peep from any of them in the last 4 monthsRating:

Reviewed by EDDIE KING
from SCOTLAND
on 10th Oct 2014
I have been a vodaphone customer (since the days of the old Motorola
brick) mainly due to the coverage in the areas that I operate however
over the past year the service provided has been diabolical and like
so many others talking with customer services is hopeless, the poor
coverage dropped calls and unexplained increased costs will result in
me giving up as soon as my contracts end Multi National company no
Just a giant jokeRating:

Reviewed by Dawn nolan
from leeds Uk
on 7th Oct 2014
Will never use Vodafone again, every month my bill is higher than
anticipated but can you speak to anyone - No,,, the service is
appalling and they have had six years of taking my money, my daughters
contrac is up in December and mine in June and I feel like throwing a
party when I am Vodafone free, stay clear of Vodafone is my
recommendation. They offer no service to you, the phone is always
busy, after holding 42 minutes I have hung up, it is probably because
everyone has just received their bill and complaining about charges,
disgraceful service vodafone. You should feel ashamed of how you treat
your customers,!,Rating:

Reviewed by Cheesed off
from England
on 6th Oct 2014
*****Vodafone DO NOT EVEN GO THERE- literally the worst I have ever
had to deal with. After receiving a larger bill than normal from them
I phoned to be told my previous contract had come to an end and that
if I upgraded they would only take the normal amount of money from my
bank account which is what I did. The man on the phone did give me the
option of waiting to make sure the right amount was taken before
entering the new contract but I totally trusted him and said I would
go ahead - BIG MISTAKE. They took the larger amount and then I spent
hours on the phone trying to get it back..They also said if I wasn't
happy with my new phone I could send it back, well I wasn't happy with
it but guess what, vodafone wouldn't except it back, what a surprise
NOT..there were lots of other things they lied about but too much to
put on here. I am now tied Into a 2 year contract with them but when
it's finished I will NEVER use vodafone again. They are a lying,
cheating rip off faceless company .. In fact i dont know a single
person who is happy with the service they get from Vodafone..STAY
AWAY*****Rating:

Reviewed by J2oh
from England
on 27th Sep 2014
Swapped to Vodafone I'm March. worst decision I've made with my mobile
phone. Tariff is expensive and service diabolical. I realised inveigh
days that I needed more minutes and was told I couldn't. Can you
believe it? They wouldn't let me give them more money by improving my
contract until 2015. After a number of phone calls I was told I could
purchase an add on, which I did. Only to discover that Tesco offered
the same Motorola phone and pretty much the same deal for almost 1/2
the price of Vodaphone. I wish I had followed my previous
practice of buying on line and checking out the review sites rather
than going to a phone shop! Vodafone repeatedly comes low on the list,
and I can understand why!Rating:

Reviewed by Catherine
from England
on 27th Sep 2014
I hate vodafone. Their customer service is awful, rude, patronising,
unhelpful, everything wrong with mobile providers is wrong with
vodafone. I cannot stress enough what a bunch of useless rip-off
merchants they are. They don't value you as a customer, they don't
care what service you're getting, they are the worst company you could
possibly get a phone with. Don't do it. Just finished a 2 year
contract at last, and it has been 2 years of hell. Anyone else would
be a better choice.Rating:

Reviewed by John
from UK
on 25th Sep 2014
Been with Vodafone for about 5 or 6 years now, NEVER had a problem
with them (well apart form NO signal in parts of the town that I live
in). But the other day I got a a text from Vodafone telling me
the I was about to run out of data, and for a cost of £6.50 I
can get 250 meg of data added to my phone. Did NOT think about it
after that. But when I got a text with my bill information, I just
about fell of my seat. This is how my bill is broke down: £33.00
line rentel with calls and texts unlimited and 1 gig of data,
£10.00 for an extra 2 gig of data, so my bill has always been
£43.00. But as I added 250 meg of data, I worked my bill would
be £43.00 + £6.50 = £49.50. But my bill was
NOTHING like that, it was in FACT £176.05. When I phoned
Vodafone, I was told that after the £6.50 (250 meg of data) ran
out, Vodafone added 250 meg on my phone at a cost of £6.50, but
what Vodafone did NOT do was notify me or ask me if I wanted anymore
data adding to my phone as they did when my data was to run out. In
fact they did this a number of times, this was all WITHOUT my
knolage. I was told by one of Vodafones call center staff that
he was able to knock off £76.05 my bill so would ONLY need to
pay £100, he also told me that Vodafone would STOP and CANCEL
any bank transactions so that they would NOT beable to take out the
full £176.05, then I would be able to pay off the £100
over the phone with any amount to pay off the £100. This was on
a Thursday. But over the weekend, I had been thinking that this was a
good offer, BUT in my eyes it would look to others that I knownly had
all the other £6.50's added to my phone. So on the Monday I gave
a call to the billing team, I was HORRIFIED to be informed that ALL
the £176.05 had been taken out from my bank. I went to the bank
and put a STOP an any payments to Vodafone, the lady in the bank then
asked me when this money had been taken out ??? She had a look on her
comupter, and told me it was taken out on that Monday morning. As I
had put a stop on Vodafone that morning and the money taken out on the
same morning, the NICE lady put the £176.05 back into my account
:-) This now has been going on for 3 weeks going on 4. I
am sick of telling Vodafone call staff that if they can text me the
first time my data was due to run out and I can add 250 meg at a cost
of £6.50, WHY did they not text me to inform me that data was
due to run out and would I like to add anymore data. A blind
man on a galloping horse can see that I did NOT know about them adding
anything on my phone without me knowing. I am only to HAPPY to
pay for what I have knowen that I had used before I got the bill. Oncemore, it would be £33.00 phone rental, £10.00 for
the extra 2 gig of data, pluss the one and only £6.50 that I had
knowen about, and for Vodafone to rightoff all th e other
charges off this bill. Would LOVE to know what anyone thinks
about this ???????????

PS. Sorry for any words misspelt,
as I know that I am NOT perfectRating:

Reviewed by gary
from kesh northern ireland
on 24th Sep 2014
I changed from pay monthly to Vodafone pay and go and sim swap took
4days to go through told me two hours been with them two months pay
and go and bang one day stops working thought networks down and turns
out its not so contacted them they said I faulty sim and go local voda
store and get new sim, voda store said be activated in two hours her
am sitting 10 days later with been onto costomer services id say 20
times and everytime its an hour plus and visited my voda store 3 times
and maybe 30 mins to 45 mins in there, and I did have to deal with
them when I was a monthly contact costomer and my experience was
awfull there too me and gf both switched over to voda from 02 and I up
graded in carphone ware house and two months later she up graded in
fone4u and 6months down the line I realised they done a mix up and I
been paying both bills and rang up and they wouldnt speak me because I
wasn't account holder my gf was and now she is my ex and was promised
a full refund that august last year and I still haven't received and
only they only network I coverage at home I wouldnt be there so don't
go to Vodafone stay well clearRating:

Reviewed by john
from scotland
on 16th Sep 2014
hi i have just received my monthly bill and was overcharged for a 9
day period also my insurance was dearer over the same term . i gave
them a call and got an extremely helpful gent who appologized
profusely for the companies error, and refunded me in full.

well done that manRating:

Reviewed by Rock
from UK
on 9th Sep 2014
My wife was charged 150 pounds with no warning at all. we were both
surprised about the bill as she had far more incoming calls from
me.vodafone really do NOT TAKE CARE OF THEIR CUSTOMERS.I advised my
wife to cancel her contract and go with a different service provider.
they are a careless and greedy network.Rating:

Reply by Lynnt
from Scotland
on 24th Sep 2014
Totally agree with you they can't even set up a simple direct debit now Thier lastest thing is threating you with debt recover for one months payment

Reviewed by Phil
from UK
on 8th Sep 2014
Service is appaling, I've had ongoing issues for months, they break
promises, fail to return calls and bounce you from one department to
the next. Still waiting for my formal written complaint to be
acknowledged.Rating:

Reviewed by J Anderson
from Uk
on 21st Aug 2014
Thieves the whole company are made up of gypsies tramps and thieves
the majority are liarsRating:

Reviewed by peter ward
from scotland
on 13th Aug 2014
I recently ended an o2 contract in favour of a pay and go
vodafone.After much frustration trying to port my o2 number online, I
opted for the easy option of calling vodafone to transfer for
me."easy",how wrong could I be. After 3 different connection dates,Im
still connected to o2. Unacceptable,no explanations,nothing. Vodafone,
shove it. Im gong to orangeRating:

Reviewed by beth
from uk
on 19th Jul 2014
With regards to previous review, don't believe the hype, EE are
shocking, poor customer service and signal isn't all they make it out
to be believe me, the "customer service" left me wanting to bang my
head off a wall. have now left the horrid EE and on Vodafone where
couldn't be happier, they may have their faults but are by far not the
worst out there compared to the cowboy outfit that is EERating:

Reviewed by tushar shimpi
from india
on 19th Jul 2014
Vodafone makes fraud in billing to postpaid customers. They charges
for download which you haven't made. They thing that customers are
fool and using smartphone 1st time. and if we ask them for details
about download they gives you some silly answers. And not able to give
you any details. Please don't use/ go with Vodafone at all.Rating:

Reviewed by jay karsan
from uk
on 15th Jul 2014
Vodafone is absolutely awful please don't join Vodafone... Once you
sigh the contract thats it... customers service is bad very very poor
they don't have a clue about anything can't even understand what they
are saying. .. will be joining EE soonRating:

Reviewed by Rob
from Scotland
on 5th Jul 2014
Sadly I have to use Vodafone. Its the only coverage we get in our
remote location. I think they are a company with poor customer service
which is getting worse year on year. One example will sum this up, a
couple of months ago I asked if I could upgrade to 4G for use when I
am in Aberdeen. Good idea you say, I thought it was and they couldn't
sell it to me quickly enough....what the neglected to tell me was that
they don't have 4G in Aberdeen. I took it for granted that 4G would be
in Aberdeen it being Britain's oil capital.Rating:

Reviewed by S
from England
on 29th Jun 2014
I have only bin with vodaphone 3 months it is awful regret taking out
the contract they have overcharged me every month they say oh it's
only a couple of pound extra they take money out and how much they
like each month they don't care if you are charged by your bank they
fob you off to everyone yet will not take responsibility them selfs
one person tell you one thing and someone else says another there full
of bull they say you haven't paid a bill when you have so have to go
out your way to get proof for them to say oh yes you have paid and
then cut you off so you have to go through it again with another
person they have really bad attitude over the phone to you and the
shop is not much better would never recommend vodaphone to anybody be
happy when it's over worst network EVERRating:

Reviewed by Paul
from UK
on 27th Jun 2014
I have been with Vodaphone for years and have seen their customer
service get worse and worse. My phone has developed faults three times
within one year. It is so frustrating as all the information was taken
off the phone each time and you can't back up everything.

I was legally entitled to a new replacement but they refused. Then
they blamed Samsung and said it was not a Vodaphone phone, even though
I purchased the phone from a vodaphone shop.

Ridiculous.
As far as I know Vodaphone don't even make phones.

I
also get a really bad coverage even though I live in a zone 2 area of
London. When I make a business call the sound goes garbled and I often
cannot hear the person on the line.

The shop staff are
more interested in sales speak but they don't know anything about the
phones and you just feel they don't care.

With all this
theory of 'branding' my personal opinion is that Vodaphone, with all
their over paid executives, with all their over the top advertising
campaigns, are now going down a route of style over substance.

Vodaphone are like trumped up fools blowing their own trumpet
as loudly as they can, hoping that the public will continue to be
stupid enough to believe they are a good company. Online articles show
they now provide the worst customer service of all.Rating:

Reviewed by Henry
from United Kingdom
on 20th Jun 2014
This is the worst mobile provider you can choose, bad coverage,
terrible customer service and they will spam you with text messages
totally unrelated to their service. You pay a lot of money, as
Vodafone is one the most expensive provider, and they will keep
sending you marketing texts from their clients to make even more money
on you.

Anything is better than Vodafone.Rating:

Reviewed by Edward Verrico
from Uk
on 19th Jun 2014
Please do not use this provider they are the worst of any out there.
My experience with this company has led me to a mental breakdown and
put me in a dark place ( the advert more power to you ) is a lie your
like a fish to them once hooked they couldn't care a less about you
until your contact is up for renewal..

I live in central
London and this is my rating for them 0-10 o been poor 10 been good
..

Customer service 0

Coverage 3Rating:

Reviewed by Thomas
from England
on 16th Jun 2014
Ok so we all have gripes about different Networks and having tried
them all since the black & green screens of 1998, I can say that
Vodafone have been the worst for service. Yes I've had problems with
02, Orange and others but none have left me more frustrated that
Vodofone. Only use Vodafones customer services if you wish
to: 1. Repeat the issue in which you called for in the 1st place
atleast 5 times. Neon glowing lights and a marching band might help
them get it. 2. Take their 1st answer as their only answer, like
an echo in a vast cave of repetitivness, you'l get the same scripted
response over and over without any empathy or apology. 3. Be
driven insane with casual unhelpfulness. This was never about
money or bills, it was simply a few questions regarding
upgrading/downgrading and contracts. By now you are reading
this with the curse of hind sight...if only you had known
sooner...Orange/02/3 would have a lot more customers......Rating:

Reviewed by Andrew
from England
on 3rd Jun 2014
Well just left Vodafone after 8 years for Virgin unlimited. So far so
good but early days. However having had 2 mobiles with Vodafone mine
and my son's and a couple of unexpected bills I needed all inclusive.
I checked with Vodafone what day the contracts ended and rang on this
day for Pac codes. Duly took 4 days to transfer but ok. SO VODA
THEN SENDS ME A BILL FOR 4 DAYS IE THE ENTIRE MONTH COST. this is so
underhand and I would urge people to watch these people for tricks in
extracting payment.

It is easy for me I will not use VODA
again but luckly I will have the last laugh I will be moving the works
mobiles 400 plus to virgin from VODA. I hope VODA enjoy the few extra
pounds.Rating:

Reviewed by Gavin
from UK
on 28th May 2014
I used to be on Vodafone a long time ago. They were great - the best
coverage, the best service, the best rates. I then somewhat
reluctantly switched to O2 as the majority of my friends and family
were already on that network and it made sense. O2 aren't great and
when I set up a new business I thought, I'll at least get my business
phone on a Vodafone sim as they were so brilliant before... BIG
MISTAKE! What on earth has happened to them in the 10 years or so I've
been away from them? Constant harassment from their marketing team
trying to sell me something by phone, their STOP text alert system
doesn't even work to stop the daily rubbish they send you, I get
blindly charged on my PAYG service for things I haven't even done
(£10 credit gone in a couple of days and I've not had the phone
away from my home or made any outgoing calls in that time!) and now,
when trying to sign in to my account on their website, the don't
recognise my username or phone number as being registered but when I
attempt to set up a new account using the same number, lo and behold I
can't because, 'this number is already registered with us.' PATHETIC!
I can't even be bothered making a formal complaint about their shoddy
service because I've already decided I'm switching the sim to O2.
They're not fantastic but at least they're half-decent.Rating:

Reviewed by me
from uk
on 24th May 2014
Really amazes me why people go over their bills then blame the
provider, if you can't afford to pay it, don't go over it, simple!Rating:

Reply by Edward Verrico
from Uk
on 19th Jun 2014
Did you not read the prior message. Underhand charges that had not
been agreed to.. Worst company ever takes you to a dark place when
dealing with customer service ( if you can call it that)

Reviewed by Amber
from Australia
on 13th May 2014
I will never use vodafone again and will happily use the next
competitor I can find. I had an overdue bill and couldn't afford to
pay it. My service was barred, which is totally fair enough. I
followed all the rules and extended the due date by 20 days (a month
wasn't an option which is tricky for me as I only get paid monthly).
This time my service was barred and I called up to arrange the
extension date so I could fiiiinally pay the last overdue amount only
to be told that they won't activate my service for another 2 weeks! As
a woman living alone this is unsafe. The customer service employer who
was apparently a manager told me that if I pay $50 he would activate
my accounts (after yawning while I was talking). After I explained
that I don't $50 and that I will be paying everything in 2 weeks, he
said "nothing I can do". So while I wait for my service to resume and
watch my last $50 leave my account I will be forever grateful to
Vodafone for helping me to not eat for a week, food is overrated
anyway.Rating:

Reviewed by Sayed
from UK
on 1st May 2014
the worst service I have ever experienced in my life. Please don't be
fooled by their coverage map. it is a total lie and scam. they don't
have good coverage in majority of places in London as it is shown in
their coverage map. and once you sign the contract with them they will
not let you go. and every time you complain they will ask you to pay
for some sort of device which may help you but it is not guaranty.

a total disappointmentRating:

Reviewed by Helen
from UK
on 29th Apr 2014
The service of Vodafone is terrible. Every time I have tried to top up
my phone for the past year and a half It cannot be done. I end up
calling vodafone, takes forever to get through if at all, they then
say we dont want to loose you and give me free credit sometimes etc
but the same problem returns next time i need to top up. Its never
successful online or from my phone. They have told me they had huge
problems with the changeover and uprading their system but its
ridiculous. I will be leaving vodafone this time for good. Network
coverage is excellent, service very poor!! Dont do it!!Rating:

Reviewed by Cindy
from Germany
on 28th Apr 2014
We have moved to Germany at the end of 2013 and have sign up for the
Vodafone mobile and Internet service since we have experience a very
good first contact who speak very good English at the shop.

6 weeks ago, I started calling Vodafone hotline to notify them of
our move and to have the internet line cutover to our new address.
First of all the hotline does not have English options like what it
was sold at the shop. And when I finally get through, the Customer
service will then re route my call to another agent without saying Ein
Moment bitte or any explanation and I will have to start explaining my
situation again and /or my call is terminated. This happened several
times before I get to speak to the Supervisor who has been excellent
and my request for the change was settled.

When it came
to the date for the cutover, it didnt happened. I have to go through
the painful experience above again but I was told that I was choosing
the wrong options I have choosen "Telephone" instead of "DSL" and the
customer representative "Anna" who speak good english refuse to
transfer me to the DSL sector. I end up having to go to the shop to
have this resolved as I speak only limited Deutsch, I was told that
the they cannot upgrade the line at the new place because there isn't
enough port ! No one call to check and inform me. HOwever if I am ok
with the same speed as I had previously, they can have it done. ! Ok,
so I need to wait another 2 weeks. But 2 weeks later I still do not
have the line setup ! ??

So this is really an
unacceptable service ! I would Never recommend anyone to use
Vodafone.Rating:

Reviewed by Unhappy
from UK
on 27th Apr 2014
I would question the ethics of this company. Impossible to get through
to get PAC code to take your number with you when you leave them for
whatever reason. They must be making a fortune!! My advice steer clear
in the first place. I wouldn't even give them 1 star.Rating: