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Order Information

CREDIT CARD CHARGES – We will charge your credit card only when your order ships. If your order requires more than one shipment, we will charge your card separately for each shipment. You will only pay one shipping charge regardless of how many shipments are required to complete your order.

DEBIT CARD CHARGES – When you place your order online, your bank may allocate the total order amount from your account and hold it in reserve for up to a week, or until your order ships. During this time you may not have access to those funds. If you need access to the money in the account that your debit card draws from, use a credit card instead.

PAYMENT OPTIONS – We accept Visa, MasterCard, American Express, Discover and MC DinersClub, & PayPal. (See note about the use of debit cards).

See our Terms of Sale for additional information related to your order.

Shipping Information

SHIP OUT GUARANTEE –We guarantee that the in-stock portion of your order will ship out on the day displayed during checkout. If we don't ship out your order on time, just let us know and the order will ship for free – we will refund your shipping charges.

NOTE: If you order more than one part, or several of the same part, be sure to check the stock status for all parts. Charges still apply for parts identified as out of stock at the time of order placement. We consider an order shipped out once the shipping carrier takes possession of the package, even though the shipping carrier may not show possession until 4:00 p.m. ET the following business day. Also, the word "today" in the ship out guarantee refers to the day in the Eastern Time zone. For example, 9:01 PM Pacific Time on a Wednesday will be Thursday in the Eastern Time zone.

POST OFFICE ECONOMY SHIPPING OPTION – Use this option when the order is not urgent. To help keep costs down, FedEx has partnered with the U.S. Post Office to deliver packages.

WHEN WE SHIP YOUR IN-STOCK ITEMS – Orders placed by 8:00 p.m. ET Monday through Friday will ship the same day. Orders placed after 8:00 p.m. ET on Friday or anytime Saturday or Sunday will ship on Monday.

EXPEDITED SHIPPING OPTIONS

For orders shipping within the U.S.:

FedEx 2 Day and FedEx Overnight orders placed by 8:00 p.m. ET Monday through Friday will ship the same day. Orders placed after 8:00 p.m. ET on Friday and before 3:00 p.m. ET on Saturday will ship on Saturday. Orders placed after 3:00 p.m. ET on Saturday or anytime on Sunday will ship on Monday.

SATURDAY DELIVERY OPTION – The guaranteed Saturday delivery option is available to most U.S. addresses. You must:

Select the Saturday delivery option during checkout

Ship to one of the 50 states

Place the order by 8:00 p.m. ET, on a non-holiday Friday

Ship to an address, not a P.O. Box

FedEx delivers on Saturday to nearly all zip codes; Contact FedEx at 1-800-GOFEDEX before placing your order to be certain they deliver to your zip code.

SHIPPING TO P.O. BOXES – We can ship to P.O. boxes using the U.S. Post Office SmartPost (US) , depending on the destination and items in your order.

The following US Post Office policies apply:

We cannot ship hazmat items to P.O. Boxes

We cannot ship Overnight, 2 Day or Ground to P.O. Boxes

We cannot ship oversize items to P.O. Boxes

We cannot ship on government holidays, including:

New Year's Day

Birthday of Martin Luther King, Jr.

President's Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day

Christmas Day

These orders will ship the next business day following the holiday.

ALASKA, HAWAII, U.S. TERRITORIES and APO/FPO SHIPMENTS - Shipping cutoff time for orders of in-stock items shipped U.S. Post Office Priority is 4:00 p.m. ET. U.S. Post Office Priority orders for in-stock items placed on or after 4:00 will ship the next business day. Please note that oversized items may include surcharges.

WHEN STUFF HAPPENS (FORCE MAJEURE) - Sometimes there is a weather delay, a vehicle breaks down, power goes out somewhere or there is some other unforeseen circumstance outside our reasonable control that prevents your package getting to you on time. These things are often referred to as "acts of God." In those cases, we will work with you and the shipping carrier to be sure you get your package as soon as possible. However, our normal shipping and delivery guarantees do not apply to these situations.

Return Policy

You may return any part or product for any reason within 30 days of placing your order.

All electrical parts must not have been installed.

You are responsible for return shipping costs. Shipping costs are not covered by our return policy

Any item received after 30 days of shipment date will not be refunded.

ABUSE OF RETURN POLICY: Jenn-Air Replacement Parts reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

SPECIAL HANDLING OF CERTAIN MATERIALS: If the Product you are returning contains any combustible or otherwise hazardous materials, please contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.

Return Procedure

United States

and APO/FPO, US Territories

Place the original packing slip in the package or make your own, including:

Name

Address

Telephone number

Order number

Model and serial number of equipment

Reason for return

Pack your return securely in the original packaging or your own packaging.

Use the return-address label printed on the packing slip or make your own and tape it to the package.

We will email you when we have received and processed your return.

If you cannot find the order number, call our customer service at 1-844-200-4464 or use our website Live Chat service.

Refunds: When we've received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days; however, your bank may not release the funds back to you for two weeks or longer depending on their policies.

Return shipping costs: You are responsible for return shipping costs. Shipping costs are not covered by our return policy. We will not refund the shipping or other surcharges you paid or any shipping charges you may incur in returning the item(s) to us.