ERP Integration Reviews
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Smooth very easy l love How easy it is to use the functionality is very efficient and transfers orde

May 09, 2017

Sal S.

Admin it

Computer Networking, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: How easy it is to use the functionality is very efficient and transfers orders easily this product is great

Overall: How easy it is to use the functionality is very efficient and transfers orders easily

poorly communicated and executed integration capabilities

May 15, 2017

Shawn B.

VP, Operations

Apparel & Fashion, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Pros: The software integrates order data from multiple platforms/sources/channels and can manage return transactions.

Cons: The time to implement has been lengthy and costly; does not seem to adapt well to the standard features of our commercial ERP system.

Overall: Basic benefit only of automation; still trying to get fully live after 8+ months.

Vendor Response

by eBridge Connections
on May 15, 2017

We all really value your feedback Shawn. eBridge strives to be a great partner to all customers. We¿ll review our processes and your unique engagement with us right away. Thank you again.

Very unresponsive

Mar 29, 2017

Bruce L.

Owner

Recreational Facilities and Services, 11-50 employees

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It creates a needed integration

Cons: Company was very difficult to deal with. They were terrible at returning calls and didn't respect deadlines.

Overall: We hired EBridge to create an integration between Big Commerce and Sage 50. Our first interactions with them were positive, but as the project progressed, went significantly over budget and dragged on well past the due date, they became extremely non-communicative and increasingly difficult to work with.

Vendor Response

by eBridge Connections
on April 27, 2017

Feedback is the most important thing to us. Thank you for this. We are always working to meet the needs and expectations of our clients with great software and services.

We sincerely express regret that you had a poor experience and that our communication did not meet your expectations. We will be promptly reviewing and adjusting our processes to ensure optimal customer success in the future.

- eBridge Connections

A robust, if inflexible EDI solution for Microsoft Dynamics

Apr 13, 2018

Christopher S.

Senior Dynamics NAV developer

Information Technology and Services, 1001-5000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The EDI integration is outside of Dynamics and communicates with native web services from the ERP. The EDI is handled completely by eBridge and appears in Dynamics fully formed as the appropriate documents and transactions. The team working on implementing were helpful and easy to get along with.

Cons: While a very complete EDI solution, it is completely inflexible and requires only out of the box (of a specific previous version - not the newest) Dynamics web service interface which can be problematic for even a minimally customized app. Hopefully this will be resolved in later releases.

Overall: EDI is a pain to work in generally, and eBridge took on all the heavy lifting. If the product interface was more flexible and able to mesh with a highly configurable app like Dynamics, I would definitely recommend this product. Maybe in the near future.