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You must follow up with prospects -- whether by phone, mail or in person -- and ideally, you should contact them more than once. Also be sure to manage contact information properly and record each contact attempt, by date and form of communication, in order to stay organized.

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Traditional retailers can't fight the tide of technological progress that gives consumers growing control over where and how they shop, writes social strategist Tara DeMarco. "Showrooming is an opportunity, not a problem. Accept that it is not going away, and you start to see the many ways it can benefit your brand."

You must follow up with prospects -- whether by phone, mail or in person -- and ideally, you should contact them more than once. Also be sure to manage contact information properly and record each contact attempt, by date and form of communication, in order to stay organized.

From the Caribbean to Hawaii and Florida, this MSNBC/Forbes Traveler feature highlights some of the best beaches for a quick getaway. A trio of travel agents offered the suggestions along with some tips and tricks for putting together a last-minute escape from winter.

A proposal in New York to tax travel agent service fees for hotel bookings would have a severe effect on the small travel agencies in the state, ASTA member John Giordano told two New York Senate committees this week. Giordano, president of Plaza Travel Center in Latham, N.Y., told the committees that the proposal "undermines the business relationship of hotels and intermediaries."

A rush of new developments, including golf courses and hotels, are bringing masses of tourists to Marrakesh. While tourists are eager to discover for themselves the traditional way of life in this North African city, the residents have concerns about the affect the tourists are having.