enjoyed seeing diversity, what looked like meritocracy, seeing minority people in positions of authority,
competent staff

Beverly,
United States of America

The staff was helpful, housekeeping was staff was also very nice and cleaned well.

Erika,
United States of America

The services provided me by staff-
members, Harsh and Ivette. They
gave me a lot of help in navigating through NYC. My room was very
neat. Also, the hotel was quieter
than I expected, considering being
near the airport. And their shuttle
system was very prompt.

Jesse,
United States of America

Very close to airport and good shuttle service

Irma,
United States of America

close to airport

Marvin,
United States of America

eating restaurant very good and staff excellent and friendly.
Hotel staff very professional and friendly.

Lewis,
United States of America

Overpriced connivence store.

Paul,
United States of America

I was b pleased with the service nut the television usually have problems. This is an ongoing problem.

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Anonymous

Jesse

United States of America

10

Exceptional

November 19, 2014

The services provided me by staff-
members, Harsh and Ivette. They
gave me a lot of help in navigating through NYC. My room was very
neat. Also, the hotel was quieter
than I expected, considering being
near the airport. And their shuttle
system was very prompt.

Marvin

Michael

United Kingdom

7.1

Good

September 28, 2014

Great location with friendly staff and the provision of a free shuttle service both to the airport & Jersey Gardens Outlet Mall was a real bonus. The food in the bar was really good and represented value for money.

This is clearly an older hotel which has generally been kept in good order. The hot water system was inconsistant with fluctuations in temperature & it took an age for the hot water to come through.

Douglas

United Kingdom

6.7

Pleasant

September 27, 2014

Clean and comfortable, but hotel feels tired and a little neglected.
Small shop next to reception is very convenient and restaurant does good food around the clock.
Shuttles run every thirty minutes between the hotel and the airport making it easy to connect with Newark.
Cheap.

Paul

United States of America

3.3

Poor

September 21, 2014

Overpriced connivence store.

Okay knowing the area and the other hotels extensively around the Newark Airport I would rather spend a few extra $ to the others than to stay at this place ever again. Got charged $20 for cheap toothbrush when others would give free to stranded travelers. Rip-off.

Nieka

Oscar

United States of America

6.7

Pleasant

August 31, 2014

Even though the hotel was completely full, the front desk staff was very polite and very willing to help everyone in spite of the fact that different airlines were sending stranded passengers to this hotel. The shuttle service to and from the airport was good. The room was large, quiet, and pretty clean. There was a snack bar in the lobby that was open for late arrivals to buy sandwiches and drinks. The bed was comfortable and the A/C quiet

The room appeared to be very clean, I did find a small piece of bacon under the table that had not been vacuumed. Upon arrival at the airport, we waited for 45 minutes for the shuttle to pick us up to take us to the hotel.

Celso

United States of America

4.2

Disappointing

August 28, 2014

room was clean and front lobby staff were very professional

wait staff at the restaurant were ill prepared to do there jobs. bar staff were unaware that the draft beer system was not working and became agitated when they did not receive what they deemed to be an appropriate tip. When I ordered diner, I was told that the special of the evening was no longer available {this was at 5:30 in the evening}. He then recommended another steak which ended up being considerably more expensive that the steak special. The whole encounter left something to be desired.

Qi

China

4.6

Disappointing

August 25, 2014

wifi and traffic are good.

I booked 2 room through booking.com. Room fee is $238 per room. But this hotel told me I booked 4 room, 2 room $238 and 2 room $330. And they also charge me 4 rooms money. After check with booking.com, I really booked 2 room. Then this hotel return me 2 room money. They should return me 2 x 330 =$660. But they only return me 1x $238 and 1x $330. They are very brutal!!!