Intermediate Care

Healthwatch Redbridge has been following with interest the changes to intermediate care services across Barking & Dagenham, Havering and Redbridge since the consultation entitled ‘Making Intermediate Care Better’ led by Redbridge Clinical Commissioning Group (CCG) in 2014.

Over the last two years, we have continued to examine and analyse the details of the proposed changes, providing evidence of any concerns to Redbridge Health Scrutiny Committee (RHSC) on a number of occasions.

Following a robust and often fractious period of debate and review, RHSC agreed with our concerns and asked for a review to be conducted by the Secretary of State for Health in January 2016.

After the outcome of the review, RHSC requested Healthwatch Redbridge to engage with patients and carers to assess their experience of using the in-patient services.

After discussion with the service provider, North East London Foundation Trust (NELFT); it was further agreed that HWR would also work with them to support an independent survey of patients using the Community Treatment Team (CTT) and Integrated Rehabilitation Service (IRS) in Redbridge.

It was agreed that the services would be reviewed at approximately six, twelve and eighteen months from January 2016.

Below is the report made from the first Intermediate Care visits.

Intermediate Care in Redbridge: A review of patient experience of home and hospital care for people needing short term rehabilitation support

The report is divided into sections to provide information on the outcomes of our visits and the results of the surveys and also provide recommendations where we feel these are appropriate.