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NOC AnalystFive9

THIS JOB HAS EXPIRED

Join the five9 Network Operations Center team for an exciting opportunity play a key role in maintaining five9 Cloud Call Center Services and Application Delivery.
NOC Analyst 2 will serve as the ?eyes and ears? 24/7/365, providing technical guidance & leadership. This position reports to the NOC Supervisor.

3+ years recent relevant experience providing customer support, performing maintenance, monitoring and configuration work, in a 7x24x365 technical operation environment
Good technical knowledge in at least one of the following categories
Telephony
Networking
Systems Administration
Experience with CRM ticketing systems and coordinating workflow with other departments
Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends)
Understanding of voice or data networks and protocols
Ability to communicate clearly with the Global NOC?s internal & external customers
Familiarity with telecom & network carriers their portals and ticketing procedures
Experience working with network & telecom vendor equipment
Associates degree from a college or trade school in computer science, engineering or related technical discipline or equivalent
relevant work/military experience.