Business Process Services

Outsourced Business Process Services allow you to transform your business processes by drawing on Swiss Post Solutions’ extensive experience in the design, operation and analysis of physical and digital business processes.

Outsourced Business Process Services

Our Business Process Services combine business process outsourcing (BPO) and consultancy services. We identify where business process improvements can be made and have the capacity to deliver them with business process automation. Learn more about the business process services we offer or discover our interactive whitepaper.

Dealing with the data explosion

Find out how Business Processing as a Service (BPaaS) can help your company become more accurate, efficient and agile while using of the possibilities of Big Data. SPS's interactive whitepaper explains the different BPaaS solutions and describes how you can accelerate your digital journey.

We identify and deliver business process improvements

More than 1/5 of companies outsource to gain access to the latest technology. While most buyers don’t believe their partners are strategic and consultative yet, 46% expect this service in the next two to three years. What do you expect from your BPO provider?

The identification and delivery of business process performance improvements requires an in-depth knowledge of business processes, the ability to redesign processes, an access to the appropriate technology and delivery locations. As a BPO company we deliver the cost savings that have been identified with our clients, while at the same time addressing any regulatory restrictions that apply to the processing of their business information.

Reimagine your business processes

As a BPO service provider we are continually investing in our capabilities to ensure that we can respond to your future business requirements. Our expertise in transitioning to and managing omni-channel digital processes, including the use of robotics and artificial intelligence, allows us to introduce BPO services and up-to-date technology that leverage the knowledge, data and resources already available.

We have applied our knowledge and experience in business process analysis and management across various industries and business functions, in both the public and private sectors. Our service includes support for customer on-boarding, omni-channel customer experience, claims and case management, Finance and Accounting, and Human Resources.

Customer testimonials

testimonials

With this project, together with SPS, we have not only managed to enter the digital world and set up a convenient communication platform for the HR department and those responsible on site. We were also able to significantly accelerate processes.

Ernst-August Latza, Management personalService, proService GmbH

testimonials

Whether technical, professional or personnel challenges, we were able to rely on the expertise and flexibility of the SPS employees and always reach a consensus on open points in the joint committees - also with the works council or management.

testimonials

Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models are scrutinizing their providers very closely.The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.

Debi Hamill, IAOP CEO

testimonials

We wanted to standardize our processes to ensure their application in all countries and to achieve significant cost reductions through systematic outsourcing. Thanks to SPS, both goals have been achieved and we can now focus on our key business.