Overall review sentiment

Top 3 sentiment words

Overall review sentiment

Rating distribution

No Online Payments Possible Unless You Bank With Them!

Average Rating

20

This is the only bank that does not offer online loan payment options. My auto loan was sold off to umpqua and now i cant make payments online. They also charge you $12 to make a payment over the phone. How can they be the self proclaimed "worlds greatest bank".

Umpqua Bank Sucks

Average Rating

40

On April 15 I left for a 2 month trip to Europe; prior to that I was informed by mail and e-mail that Umpqua would be acquiring many Sterling branches, with Banner Bank acquiring the others. The documents stated that this change would take place in late June.