My personalised mugs and coasters turned out great! As long as the images chosen are hd, it'll be okay

JayMary Chrishila Santhanasamy

Good quality..Super fast delivery and the customer service was good.
The product was exactly the same as ordered.

reevaraj

Ordered color mug, coaster, mouse pad, mini tee, 4 badges, leather key chain on 24/05/17. Delivered by Ninja on 26/05/17 to my surprise. The products arrived in good condition, printing quality is fabulous and the color is same as the images provided. Great discounts. Thank you #Printcious !!

Reeva Raj

Ordered color mug, coaster, mouse pad, mini tee, 4 badges, leather key chain on 24/05/17. Delivered by Ninja on 26/05/17 to my surprise. The products arrived in good condition, printing quality is fabulous and the color is same as the images provided.

Noramalina Baharuddin

Prompt in processing my order and the outcome of it is awesome!!

Winnie Chow

I received my oder in good packing and in good conditions too.
Unexpected is I can received my parcel on the date which I requested even in term must need 5 to 10 days to proceed.
Thanks very much to Printcious and now I can give this present to my precious on her birthday.

mumblingcici

Thank you Printcious . Super fast delivery. Black for Ocin and pink for me of course.

Sharynn Ling

Here is my review on shopping experience in Printcious, their customer service, and the services provided.
Their service is really good and nice, they were kind and esthusiastic enough to assist me in my shopping time. From FB messenger, they explain and taught me step by step until i complete my or

Shipping to:United States & International |
Malaysia |
Singapore

West Malaysia

West Malaysia

Delivered in 2 - 6 working days

RM 8.00

East Malaysia

East Malaysia

Delivered in 2 - 6 working days

RM 15.00

Aramex (Singapore)

Aramex (Singapore)

Delivered in 2 - 6 working days

RM 35.00

Aramex (International)

Aramex (International)

Delivered in 5 - 10 working days

Based onweight

*

No. of working days including production + shipping, depending on location and subject to peak season

*

Working days exclude Saturday, Sunday and Public Holiday

*

Free on orders of RM 60 or more
(for West Malaysia only)

Paypal

Paypal

Credit / Debit card

We offer replacements for defective items if the defects occurred during delivery.

The return process is simple. Just take a photo on the defective goods, parcel and consignment note then email us at order@printcious.com.

We will bear the shipping charges for replacements.

The return policy will only be effective for a period of one (1) week from the time you receive it from the shipping agent.

Café Partnership Program

What is Café?

A café is a type of restaurant which usually serves coffee and snacks. The term "café" comes from French, and means "coffee".

My Order

How to order?

Step 1 - Register as a member

Step 2 - Choose and design your gift items

Step 3 - Add to cart and proceed to checkout

Step 4 - Checkout Step 1 of 3: Enter your shipping address

Step 5 - Checkout Step 2 of 3: Select your payment method

Step 6 - Checkout Step 3 of 3: Review and confirm your order

Step 7 - Make payment.

Step 8 - Once payment is verified, we will proceed to printing and delivery.

Can I come to your office to self collect my parcel?

Self collect is not available now.

I want to create a custom design. Can you help me design it?

Unfortunately, we do not provide a designing service at the moment. However, you can use our online design tool to design it easily via online. You may also choose from our existing templates to create your designs. You can refer here. https://www.youtube.com/watch?v=bSiHYFxyCzU

How can I make changes to my order or cancel it?

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.

I haven’t received my tracking number. Can you provide me the tracking number?

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

I’ve placed an order and already made the payment, but it says “Pending” when I check its status. What’s wrong?

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@printcious.com.

I’ve missed a promotional campaign for a recent order I placed. Can I still enjoy the offer?

Unfortunately, we are unable to change the discount voucher once the order has been placed.

Can I edit my design again?

Absolutely. Please contact our customer service immediately through Facebook messenger or email us at ask@printcious.com. We cannot change the design once the item is processed.

How can I change my shipping address?

Please directly email us at ask@printcious.com to change your address. We are no longer be able to change the address if the item is in the process of delivery.

How can I check my order status?

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.

I had placed an order last week. Why I still haven’t received my item until today?

Your order will be processed once we receive the payment within 5 - 10 working days (depending on the shipping locations) which exclude Saturday, Sunday and public holidays.

I want to include a birthday card/complimentary card to my order. Do you provide it?

Currently, we do not provide that option. We might adding up that feature in the future.

I am interested with your products. How can I place an order?

How can I track the shipment of my order?

You will receive an email with a tracking link once your order is ready for delivery.

My Design

If I want to upload my photo, what is the specification?

If you are uploading a digital photo, it must be a minimum of 300 DPI or approximately 1500px by 1500px (or higher), this information can usually be found under the properties of a picture file.

The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

Any differences of colors between my uploaded photo & the finished gifts?

Due to the nature of the sublimation process there may be a slight shift in color versus your original graphic or as you see it on your computer screen. We use only first quality products. However, the process involves a heat press so the finished product may not appear as sharp as your original.

I’m having technical issues in designing or placing my order. What should I do?

If you are using your phone, try creating your design and placing your order using a desktop or laptop instead as that will work better.