The How-To Guide to Perfecting Customer Service in a Fine-Dining Restaurant

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Transcript of The How-To Guide to Perfecting Customer Service in a Fine-Dining Restaurant

How to Greet a Guest Addressing a Variety of Guest Talking to the Guest A section from: The How-To Guide to Perfecting Customer Service in a Fine-Dining Restaurant What do these three simple stepshelp accomplish? Customer Satisfaction Questions? Using Appropriate Language Making eye-contact The Sender Backer "Welcome, Will there be two of you today?

Instead of

"Hi, two?" Smiling Positive Attitude Good Posture The Procrastinator The Skeptic The Wise Guy The Dieter The Child The Older guest The Bad Tipper Be patient, be prepared and be pleasant Avoid Slang Sanders, Edward E., Marcella Ginnasio, Paul C. Paz, and Ron Wilkinson. The Professional Server: A Training Maunal. Second ed. Upper Saddle River: Pearson Education, Inc., 2012. N. pag. Print Professional rather than casual language Never use profound language Appropriate language can include Body Language and posture. Have courtesy and be understanding.