NAFASI ZA KAZI TIGO TANZANIA

To improve the value and grow the Mass & Youth Customers, minimize value churn and upgrade customers from Mass segment. Segment specialist needs to create a roadmap that delivers the right product mix, customer experience and retention strategies that are deployed throughout the organization, whilst working with a virtual team across the company encompassing Products & Services, Customer Experience, Sales & Distribution, and CVM teams among others

CORE RESPONSIBILITIES

Develop and implement a twelve month roadmap for the Mass & Youth customer segment in partnership with the other Business Units encompassing the full customer journey from acquisition, value growth and retention (including loyalty initiatives)