TripAdvisor Traveler Rating:

4.05Cleanliness

3.05Location

2.05Rooms

2.05Service

3.05SleepQuality

3.05Value

3.05

“Get Rid of the old black lady at the front desk please!”

Nov 18, 2012Charity M, Newport News

The old black lady at the front desk was mean, rude and selfish. HARASSED me on the phone while I was at work about why I didn't pay to extend my reservations.She rushed me to make payment, spoke very rude and would not allow me to get to tell her I changed my mind.Fat white man Kevin" also had a stick up his butt. Breakfast area ran out of forks, asked him for more and he had a nasty demeanor about himself as he wobbled over to the bottom cabinet to replace the forks.That's why I wont stay again.. "RUDE CUSTOMER SERVICE". All other staff was Great.....But no privacy at front desk. certain layover guests aing and just sit all day and watch guests check in and out which was a little weird.