How Stopcocks Works

We know that sometimes people put off calling a plumber because they’re worried. It’s our intention to remove that worry from your life.

All our plumbers are fully trained and competent, not just that, because we know they can’t all be experts in everything, we provide them with a technical helpline so they can discuss the best solution for you with another expert.

We believe you deserve a proper thorough solution and that often two heads are better than one.

So when you call our freephone number (0800 8620010) or fill out a form on our website you can know you will be getting the best quality of attention every step of the way.

You’ll also be served by a plumber who has received training in customer service and who has agreed to adhere to our high standards.

When you call you will be answered by a human being*.

On the very rare occasions when you are answered by a voicemail not a person your message will be responded to within 2 or at the very longest 4 hours.

Our telephone answering service will take your contact details and a brief summary of the problem and pass this information to your nearest Stopcocks Woman Plumber who will usually call you back the same day to arrange a suitable time to come round.

If we don’t have a plumber in your area or she is unable to call you back we will let you know.

The day before your appointment you’ll receive an email reminder – we’re all so busy, it’s easy to forget appointments.

The plumber will carry out the work and invoice you through our online system.

Once the work is complete you can pay by phone, using a debit card** often while the plumber is still at your home so that you can get everything over and done with. Our payment terms are 7 days, so if you’re paying by phone you can just call the office or if you forget, after 7 days we’ll give you a ring and take payment.

We know some people and many businesses usually prefer to pay by BACS. Just let us know and we’ll give you the BACS details and also a payment reference, so that the money is smoothly passed to your plumber.

One of the reasons we like to use phone payments is that you can give feedback to the office about your plumber, and we can pass this on to them.

If you email or send in a form to request plumbing work you will be responded to the same day but please, if it’s urgent, phone us.

We do not provide an emergency or out-of-hours service

We’re a franchise, which means that all our plumbers are self-employed, with their first responsibility to you as their own customer. But the best thing about using a Stopcocks Woman Plumber is that by them being part of the national Stopcocks company, you can also depend on the standards you will receive.

Because of the feedback you give us we can ensure that we maintain our high standards of plumbing and customer service.

We believe in second chances, so if you do have anything to say that can help one of our plumbers improve please let us know.

We don’t depend on ‘star’ ratings, and take your feedback very seriously, which is why we like to speak to you, if a plumber is repeatedly falling short of either our high plumbing standards or in customer service, we will send her on remedial training or even in extreme circumstances, let her go.

We also take feedback seriously when our plumbers are doing well, and always pass on praise. We may ask you if we can use your comments on our website or Twitter.