I would have to disagree. Three weeks of pure back-to-back calls each containing 30 minutes or more of activation time with a %40 success rate center-wide is absolute terror compared to the minor bumps that a few Optimus have on their SprintID.

Since we are not seeing very many of these calls now it is no longer that big an issue.

Not just me. Had been an issue for a lot of people in our center. A lot of the time at the point where it is gets to where the next stage is adding an id pack the phone goes south and starts asking for inputs on a search. Then when finally get to sprint id screen if you just sit and wait. Finally (sometimes) you get to the screen for id pack (recent development). There was a time when you got so tired of waiting (not knowing what the phone was doing) (good old aht climbing) (remember all calls can be handled in less than 6 minutes_ sprint says so)(nothing about any of this in programming screen) that you want to personally find the team that cr...(continues)