Summary

Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Leading as an administrative professional requires powerful communication skills to be more assertive and determined. The fear of coming off as too aggressive or overstepping boundaries often prevents us from speaking. This high-impact, 60-minute webinar will provide you with the skills and techniques to communicate with authority.

After attending, you will be able to:

Express your opinions with confidence & tact using proven methods

Handle any form of criticism or feedback professionally

Tackle tough situations & disarm conflict using leadership techniques

Project confidence & create a maximum impact

What We Are Known For

For the last 10 years, Progressive Business Executive Education has proven to be a trusted online source to help executives do their job better. Over 1,000,000 executives have benefited from:

The Best Industry Experts - Our proven track record of high quality instructors includes key note speakers from the Society of Human Resource Management Annual Conference, Supreme Court case winners and top industry leaders - such as the American Payroll Association's Man of the Year.

Practical, Clear Take-Aways - Instead of theory, each program provides actionable take-aways that will help executives excel in their jobs. In addition, every program provides access to the industry experts - for a proprietary Question and Answer session.

Our Guarantee

No off-the-shelf presentations. We take pride in designing and executing training events that exceed our customers' expectations. If you are not delighted with your training experience, we ensure a 100% money-back guarantee.

Program Materials

Program materials will be available for download in PDF format. You will receive your materials as an attachment via email once the link recording is sent out to you.

Progressive Business Conferences is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:
www.learningmarket.org

Program Highlights

Communication Strategies to be Assertive without Being Aggressive

Powerful words to use & weak words to lose for every professional

Tactics to build the confidence for speaking up without being pushy

Clear examples of aggressive, assertive and weak behavior

Top Notch Communication Tools: What to Say and When to Say it

Key practices to control emotions & establish the right tone

How to respectfully say "No" when it's appropriate

Establishing balance between "being overly aggressive" & "too nice"

Handling Criticism and Difficult Situations with Composure

Critical skills that instantly diffuse conflict and confrontations

Techniques for responding to criticism with poise and professionalism

Keys to interacting and getting along with others - even the most difficult