• Customer: Large U.S. Health Care / Pharmaceutical Company based out of California

• Revenue: $1B annual revenue (Fortune 500 Company)

• Employees: 55,000

BUSINESS CHALLENGES

• The customer was experiencing a high volume of helpdesk calls over 1500 a month for password resets, which required a team of 5 to support the calls. The customer wanted to reduce the number of helpdesk calls.

• Another challenge facing the customer was that on average it took in access of 5 days to provision system/application access to new employees.

• The customer wanted to automate the onboarding process to reduce operational cost and enhance productivity.