Having Trouble Logging In to the Benefits Portal? Change Your Compatibility Settings.

For Windows 10

Sometimes websites don't look like you expect them to—images might not appear, menus might be out of place, and text could be jumbled together. This might be caused by a compatibility problem between Internet Explorer and the site you're on. Sometimes this can be fixed by adding the site to your Compatibility View list.

To add a site to the Compatibility View list

Open Internet Explorer, select the Tools button, and then select Compatibility View settings

Under Add this website, enter the URL of the site you want to add to the list, and then select Add.

Note: If you add a site to the Compatibility View list and the page looks worse, the problem might not be compatibility and you should remove the site from the list.

Once you turn on Compatibility View, Internet Explorer will automatically show that site in Compatibility View each time you visit. You can turn it off by removing the site from your compatibility list. Not all website display problems are caused by browser incompatibility. Interrupted Internet connections, heavy traffic, or problems with the website can also affect how a page is displayed.

For Windows 7

When a site is incompatible with Internet Explorer 11 for Windows 7, you'll see the Compatibility View button in the address bar. By turning on Compatibility View, you can help fix display problems on sites. (NOTE: The Compatibility View button looks like a piece of paper torn in two.)

To turn on Compatibility View

See if the Compatibility View button appears in the address bar. (If you don't see the button, there's no need to turn on Compatibility View.)

Select the Compatibility View button to display the site in Compatibility View.