Non-Profit Call Center Services

When you outsource your charitable giving campaigns to Specialty’s non-profit call center, you’re giving sponsors 24/7 access to make donations. Whether you operate during traditional business hours or 24-hours a day, our friendly, skilled agents will be there to take your calls, answer questions, and process donations. The citizens of the world need you. And you need us.

Donors invest in what they believe in, which is why you can invest in us.

Non-profit organizations are compassionate and dedicated, and they make the world a better place. It would be easy to help people on a grand scale if money grew on trees. Unfortunately, it doesn’t. Philanthropic organizations rely on donations to amass the funds that support their causes and the individuals and groups who need them. Fundraising requires phone calls – and lots of them.

24/7 Availability

Since marketing your telethon and pushing for donations is a 24- hour job, it only makes sense for you to be available to your donors 24/7 as well. If you’re only accepting calls from 9-5, you’ll cut down on your donation efforts which will wind up hurting your non-profit instead of helping. Our inbound call handling services are available around the clock to take calls no matter what time it is.

Increased Funding & Donor Retention

Non profit entities rely on fundraising efforts to meet their financial goals. Since our 300+ operators are available 24/7, your callers will never have to wait long to reach someone, which means an easy and pleasant interaction. Because your callers won’t experience any frustration when participating in your telethon, they’ll be more likely to donate more, and come back when you air your campaign again. No matter how big or small your efforts, our non-profit call center scales with you.

Professional Brand Representation

In order to maximize your donations and donor retention, you need a professional image. Otherwise, people won’t trust your brand and won’t donate. Trust is a must. Our agents are all professionally trained and will uphold your organizations’ standards to the highest regard.

Outbound Calling for Increased Productivity

Inbound donations are essential, but outbound solicitations for donors are the icing on the call center outsourcing cake. If you have a list of known patrons who have donated to your charity before, you can use our cold call centers so we can reach out to those donors for you and guarantee pledge fulfillment. You can also use our outbound calling feature to say “thank you” to all that have donated to your cause already! Outbound calling is a great way to provide even more donation revenue to your organization.

Lower Your Costs

We understand that funds are limited in non-profit organization. With our flexible pricing structure, you can use our non-profit call center as a cost-effective method to get the most bang for your buck, without having to hire additional staff. If you have internal HR issues like volunteers that aren’t volunteering, we can be there to bridge the gap with very affordable solutions.

No Contracts

When you sign up with SAS, you don’t have to sign any long-term contracts. So, you can use us temporarily for your pledge drive (seasonal inbound agents during busy times of year), and either drop down to a lower plan when it’s over to keep your forwarding number active, or deactivate the account entirely. When your next telethon rolls around, we can get your account back up and running quickly!

The call center that never sleeps

Let SAS help spread the love.

The situation

You run a small non-profit organization to raise money for local animal rescues. You’re airing your first pledge drive, but don’t have enough volunteers to answer calls all day and night. With limited staff, you’re missing out on a lot of donations since your callers are getting tired of waiting on hold.

You're losing donations!

The solution

Outsourcing your telethon to SAS allows your callers to get on and off the phone quickly. With our ability to handle thousands of interactions daily, we can double the amount of donations you would have normally gotten by answering the calls yourself.

You've doubled your donations!

Who We Serve

Animal Rescues

Veteran’s Pledge Drives

Public Broadcasting (PBS) Type Pledge Events

Goodwill

Churches

Charity Organizations

Associations

International Development Programs

Housing America

Youth Programs

Environmental Agencies

Features

By taking advantage of our available features, your charity can grow, thrive, and open doors to way more opportunities. What are you waiting for?

Inbound call center support with a very scalable infastructure

Outbound outreach to current donors

Campaigns to re-engage donors who haven’t donated recently

Thank you calls to past donors

Total customized scripting so we can gather the vital information you need

Technology that allows us to access your own donation system

Seasonal agents for busy times of year

Event registration services

Personalized call center solutions

Highlights

Ability to Handle High Call Volumes

Our call center employs over 300 professionally trained operators who are able to handle thousands of transactions a day. Your callers will be able to get on and off the phone quickly without waiting on long holds, which means more donations for your charity.

Saved Protocols

If your charity runs an annual telethon, you can reactivate and deactivate your service with us at any time, without fear of losing all of your account data or being tied to a contract.

Webform Integrations

When you utilize our non-profit call center to help with fundraising, we can go out to your webform to process donations quickly and easily on our PCI compliant, ISO 27001 certified call center software.

Want to re-engage your old donors? Try having our agents reach out to them.

The best companies trust SAS with their brand

About SAS

SAS is a small business call center outsourcing company, providing total customer service and outsourced sales support for 5000+ SMBs worldwide. We’re an intuitive US based call center service provider offering affordable outsourced customer service, inbound and outbound sales, live chat, and email response services.