Protect your product with Product Care.

With your Harvey Norman Product Care, you can relax knowing that your purchase comes with additional protection. After an assessment, if your product suffers an Eligible Fault
*, we’ll arrange to have a brand new replacement product delivered to your doorstep. Where we cannot find you a suitable replacement, we will give you store credit or a cash settlement.

Our range of support options ensure you experience an easy and hassle-free process when you need to talk to us about your Harvey Norman Product Care. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.

Protection

Up to 7 years Protection

Your Harvey Norman Product Care provides you with protection for your product for a period of up to
7 years from the original date of purchase. Your protection period will depend on the type of product and level of cover purchased under Harvey Norman Product Care and starts on the expiry of the manufacturer’s warranty for your product. Your protection period is set out on your original documents.

New for Old Replacement

Under Harvey Norman Product Care, if your product experiences an Eligible Fault
* , you will be entitled to receive a brand new replacement product that has similar specifications to your product. In the event that a suitable replacement cannot be found, our claims team will work with you to find an alternative solution, such as store credit or cash settlement. We are committed to always finding you a satisfactory solution.

Advantage

Technical Support*1

A dedicated support team is available to help with troubleshooting and advice for using your product and any queries you may have under your Harvey Norman Product Care. You can access this assistance by calling
0800 848 444 or you can submit your enquiry by visiting www.productcareclaims.co.nz

Price Guarantee*

As a Harvey Norman Product Care customer, you are entitled to receive a partial refund from Harvey Norman if your product is advertised at a lower price than the original purchase price by Harvey Norman within 30 days of the date of purchase of your product and your Harvey Norman Product Care.
*