Hamlin Customer Service

If your HAMLIN watch is in need of service, please send it to our Service Center. We suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. Please be aware that our Service Center is not responsible for any impact/shipping damage or lost items that may occur during transit.

Please do not send the product in the original packaging as the packaging will not be returned with the item.

Under Warranty:

Our limited warranty includes defects in material or workmanship one year from the date of purchase. A valid sales receipt must be included to show your product was purchased within the warranty period.

Your watch movement is under warrantee so long as the stem & crown, crystal, and case back are in tact; and provided that the stem/crown assembly were properly seated during normal use.

The hands, dial, and watch movement are the only components covered under the limited warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of our Service Center.

All repairs done under warranty require $12.50 to cover return shipping and handling in continental USA or $20.00 outside the continental USA.

Out of Warrantee:

Watches not covered by our warranty, or if your warranty has expired, the service and repair charges are listed below:

Setting the time:1. Gently pull out crown.2. Rotate crown until hands are positioned at desired time.3. Firmly push in crown; this will activate the watch.

CALENDAR SETTING

Setting the date:1. Gently pull out crown to the first “click”.2. Turn crown and set the date to one day BEFORE the actual date. If date does not advance, turn crown in opposite direction.3. Pull out crown one more “click”.