clarification on pg. 21 Was it appropriate for the Target cashier to tell me to smile?

I was at the checkout line at Target yesterday. I had about 25 toiletry items and for most I had both a Target coupon and a manufacturers coupon. When it is time to scan my coupons, the cashier decides to look at the coupon then go through each of the bags to match up the items. I've NEVER seen it done this way.

I was feeling under the weather as was my 4 yo DS so I was not at my best. I told her, "if you need help, please call a manager because it is going to take forever if we do it this way." i said this sternly and not rudely. she did not call a manager. she told me that she wasn't going to get in trouble for anyone. umm, not asking you to get in trouble just to scan the coupons. if it gives you an error message then look for it. i look for a manager but can't go far but there are none around.

anywho, at the end of this very arduous and frustrating check out, she says -- "it doesn't hurt to smile. you can be nice." i'm sorry but i that point i had it! that was so patronizing.

why should i smile when she was making both of our lives unnecessarily difficult?

Hmmm a little rude on her part? Yeah I would say so. However, I would have been really annoyed as an employee if I was just trying to follow policy and double check coupons and you made the comment that you did.

Maybe they've had issues with coupon fraud or maybe she's relatively new and still learning the best way to do things.