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Customer Support

Your complete satisfaction is our #1 Priority! Himex Labs Customer Service Center is staffed with knowledgeable representatives to help answer your questions about all our products and services. We look forward to helping you with all of your. Choose from the options below to find the information that you need

Help Us Help You!

Please help us provide the best and most efficient service possible by reading our Frequently Asked Questions. We may have already provided an answer to your question here.

How We Handle & Process Your Email Requests

For fastest service, please use our intuituve Help Desk to find answers to many of your questions. If you cannot find the answer to your question or concern, you can submit a request and we will gladly address your question. Please do not call our toll free number, as it is for phone orders only and not intended for reporting issues. Our Call Center is not connected to our Customer Support team in any way. We utilize a proprietary custom built email based case management system which allows our support department to react quickly to your inbound e-mail inquiries.

Within seconds of submitting a request to our Help Desk the details of the ticket will be logged by our Customer Support department and a Support Ticket will be created for you.

Moments later you will receive an automated email confirmation containing your Case Number & other important information.

You will be assigned to a Case Manager who will work on your case to resolve your reported issue. They may have to email you back requesting more information in an effort to solve the issue. Your personal Case Manager will respond back to you within 24 hours. For those emails received on the weekends and holidays, your case manager will respond promptly the next business day.

The products and information found on this website are not intended to replace professional medical advice or treatment. Our product is not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. We urge you to seek the advice of a qualified professional for any health concern lasting more than two weeks, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. For purpose of privacy, testimonial pictures have been adapted and are not their names and/or photos. Results may vary, testimonials are not typical results. All testimonials have been remunerated.

*Results may vary. If you have a serious medical condition, or have a history of heart conditions we suggest consulting with a physician before using any supplement. The information contained in this website is provided for general informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease and should not be relied upon as medical advice. The FDA has not evaluated any claims on this website. *Always consult your doctor before using any supplements.