Ian Pipe

There isn’t a general rule of thumb on models that work and those that don’t when it comes to corporate service delivery. For departments that have deployed shared services programmes with mixed results, the challenge now is growing efficiencies by evaluating success and exploring plans for the future.

Soul searching: What has worked, what hasn’t, identifying fracture points and winning formula

Measuring success and failure

Ensuring that these results reflect customer feedback

Moving away from the one-size-fits-all approach

Plans for the future: Where do you go from here

Check out the incredible speaker line-up to see who will be joining Ian.