Our latest response to the Coronavirus

We'll get through this together

We know our customers are facing challenges right now. And while daily life feels very different, and the situation is constantly changing, one thing will remain the same: we’re here to help. In addition to offering relief programs, we’re empowering our colleagues, so they can support you and make sure you can have access to the financial services you need.

COVID-19 Relief Programs and Support Resources

Personal Financial Relief Programs

If you're facing financial hardship related to COVID-19, we have programs that may be able to help.

From Our Chairman, President, & CEO

At Huntington, we are guided by our purpose of looking out for people - and as always, our first prirority is the safety and security of our customers, colleagues, and communities. Find a special message here to our customers from Chairman, President, & CEO.

Prepared Today, Strong Tomorrow

Frequently Asked Questions

A: For information about COVID-19, get the latest report from the CDC at CDC.gov or your local health department website. Huntington monitors official developments and safety recommendations related to COVID-19.

A: Huntington cares deeply for its customers, colleagues and communities. We follow guidelines from public health authorities, including the CDC, and our own personal preparedness plan to protect the well-being of our customers and our colleagues and avoid any unnecessary disruptions in service.

A: If you are disputing a charge related to travel or entertainment cancellations, we suggest you first contact the provider responsible for the disputed transaction. In many cases merchants are being flexible with refunds or offering alternatives, such as fee waivers or vouchers for future service. If they can’t help—or to dispute other types of charges—give us a call at (800) 480-2265 so we can help you resolve the issue.

A: The best way to protect yourself from overdraft fees and return fees is to know your balance and be sure you don’t try to spend money you don’t have.

Another way to avoid overdraft fees is to have Huntington decline purchases you make that would take your account balance below $0.

To do that, log into huntington.com and go to Profile. You can also log into the Huntington Mobile app, open the More menu, and select Overdraft Options. On the Manage Your Overdraft Options page, you can choose to opt out of overdrafting your account when you use an ATM and debit card, or for checks, electronic payments, and transfers. That means Huntington may decline those kinds of transactions when they would take your account below $0.

Please note: It takes up to three business days for changes on this page to take effect.

We are here to help. If you encounter hardship as a result of coronavirus, please call us at (800) 480-2265 (7:00 a.m. – 7:00 p.m. seven days a week) to discuss your options.

A: On March 27, 2020, The CARES Act was signed into law providing support for households and businesses during the COVID-19 outbreak. Section 1112 within the CARES act provides payment relief to borrowers with SBA loans. This program is distinct and separate from the new Paycheck Protection Loan (PPL) program.

The PRP is a significant benefit for existing SBA loan customers as law states the SBA administrator must make the monthly payments (principal, interest and fees) on all eligible SBA loans for the next six months.*

*Loans which are already in deferral status can choose to have their six months of payments start when their current deferral ends.

A: Most of the Huntington SBA borrowers will be eligible for payment relief. Loans which are in regular servicing as of March 27, 2020, as well as loans originated from March 27, 2020 through September 27, 2020, are eligible.

A: Customers who are currently delinquent may still be eligible, but the payment relief only applies to those payments that are due after March 27, 2020. If a borrower is due for their February or March payments the payment relief program won’t pay those payments. Payments for February or March will still be due and we encourage you to work with our collections team to find a solution for those late payments. A deferral of late payments may be an option.

A: We are carefully considering CDC and federal, state, and local government recommendations—as well as our own preparedness plans—to determine when and how to reopen Huntington branch lobbies. For the current list of branches with open lobbies, see our coronavirus Branch and Call Center Updatespage.

Please note: For those branches with open lobbies, we are reserving the first half-hour of each day for at-risk customers. These include customers who are more than 60 years of age, are pregnant, or have a chronic health condition like heart disease, lung disease, or diabetes.

A: Use our Huntington ATMs and Branches locator to find the location closest to you. Our locator allows you to view maps and get directions. It also gives you a detailed listing of branch hours and what services are available at each location.

Please note: In response to the COVID-19 pandemic, your nearest Huntington branch lobbies may be closed. If branches near you don’t provide drive-thru teller services, ATMs offer many convenient banking options. You can also securely manage your money online by logging into huntington.com or using the Huntington Mobile app. For assistance over the phone, call (800) 480-2265, daily 7:00 a.m. to 7:00 p.m. ET.

A: You can connect with a representative at our Customer Solutions Center at (800) 480-2265, daily 7:00 a.m. to 7:00 p.m. ET, 7 days a week. To help protect our call center colleagues while continuing to support our customers over the phone, we have been implementing social distancing per the CDC guidelines.

A: Yes. In order to better protect the health and well-being of our customers and colleagues, and to minimize the spread of COVID-19, we’ve increased sanitizing protocols in our branches and for our ATMs. This includes disinfecting high-contact surfaces frequently throughout the day and utilizing professional janitorial services throughout the week. Branches have hand sanitizer available in the lobbies for customer and colleague use.

A: In addition to increased cleanliness, we’re adhering to state and local social distancing requirements. We are limiting the number of customers in branches and indicating within the branch lobby appropriate distances that should be maintained between people. Some branches will limit the number of open teller windows to ensure our colleagues can follow appropriate social distancing guidelines.

We are requiring our colleagues to wear masks and recommending customers do so as well. Where appropriate, a clear plastic divider may be installed at teller windows and banker desks.

A: When you arrive at a Huntington location, a Huntington colleague will meet you near the entrance. If the branch is at full capacity, the colleague will take down your name and phone number, and ask you to wait outside or in your vehicle. You will receive a call or text when you can enter the branch, based on your order of arrival or scheduled appointment time. If you do not have a phone, the colleague will come outside to invite you in. Please stay close to the branch. As we work to implement new safety procedures and protocols in our branches, we want to thank you for your patience.

A: Online Banking is convenient, and you can safely manage your money, anytime, anywhere, including paying bills, transferring funds and conducting basic transactions by visiting the Service Center in The Hub. Enroll in online banking.

A: Policyholders are understandably concerned about their ability to pay premiums as government mandated closures continue to increase. To help, many of our insurance carriers are suspending property casualty cancellations due to nonpayment. Contact your Huntington Insurance representative for more information about these changes.

A: Employers and employees looking for flexibility from health insurers will find that many of the states’ Departments of Insurance (DOI) have effectuated directives that require health insurance companies and stop loss carriers to alter or expand coverage eligibility rules, premium payment grace periods, continuation of coverage provisions and special enrollment periods in response to the COVID-19 crisis that many employers and their employees will be faced with. Contact your Huntington Insurance representative for more information about these changes.

A: Policyholders are understandably concerned about their ability to pay premiums as government mandated closures continue to increase. To help, many of our insurance carriers are suspending home and auto cancellations due to nonpayment and providing billing accommodations.

A: Yes. One of the reasons people buy life insurance is to protect their family and/or business in case of the unexpected. COVID-19 is an example of the unexpected and life insurance policies would pay for any unfortunate situations that would result in an insured passing away.

A: Yes. Most carriers are performing work-at-home and other electronic methods to assist customers with their life insurance needs if applicants meet their underwriting guidelines. There have been some slowdowns at various carriers but in most situations business is continuing without significant delays.

A: For your upcoming loan closing, we want to assure you that Huntington title offices will be available for these loan closing appointments and we’re prepared to serve the title needs of our customers. A “door delivery” is also an option for clients uncomfortable meeting at their home. Based on regulatory acceptance, online solutions may also be available. Contact Rick Brown at (614) 480-1468 , 8:00 a.m. – 5:00 p.m. Monday through Friday for more details for applicability to your title needs.

A: We have an established support processes for customers who experience financial hardship. For mortgage, home equity and other loans, we have our Home Savers and Auto Savers programs that can provide 30-day payment deferrals and other alternatives. We also have 60-day payment deferrals that can be considered in certain situations.

A: We are making every effort to look out for our customers during this time. If you are experiencing hardship related to coronavirus and are in need of assistance, we have customer support for our Debit, Consumer and Business Cards.