We collect and use the information provided to us (on this form, via a web page, via a web application or by email) in order to provide advice, information, services, or assistance. We are authorized to collect information for this purpose by section 8880 et seq. of the California Government Code. We recommend you do not provide any personal information not specifically requested.

When contacting us by email, we recommend that you only provide the personal information that you think we need to respond to your concern. If, however, you do not give us enough information, we may not be able to contact you or help you resolve your concern.

It is the policy of the California Lottery to share your personal information only as strictly necessary to provide services or assistance. This may include disclosing your personal information to Lottery affiliates and to other government agencies. We also could be required to disclose the personal information that you provide in the following circumstances:

In response to a Public Records Act request, as allowed by the Information Practices Act;

To another government agency as required by state or federal law;

In response to a court or administrative order, a subpoena, or a search warrant.

You may review the records we maintain that contain your personal information, as permitted by the Information Practices Act. For questions about this notice, our Privacy Policy, or access to your records, contact the Lottery Privacy Coordinator at privacy@calottery.com or write to: The California State Lottery - Attention: Privacy Coordinator. 700 Tenth Street, Sacramento, CA 95811.

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Accessibility

All of our players deserve access to our services.

Our Accessibility Standards

We are committed to providing content accessibility to all of our players and visitors. The California Lottery website is largely compliant with Priority 1, 2, and 3 guidelines of the World Wide Web Consortium (W3C) and the Web Content Accessibility Guidelines 1.0 and Section 508, Subpart B, Subsection 1194.22, Guidelines A-P of the Rehabilitation Act of 1973 as revised in 1998.

The California Lottery accepts no responsibility for the content or accessibility of external websites or documents linked to on this website. The Casual Games section of the California Lottery website uses Flash technology which may limit accessibility in certain instances.

Steps Toward Greater Accessibility

Many Californians live with some level of disability. We strive to make sure that all of our players and visitors have equal access to the content and services offered on our website and have made deliberate website design and content choices to cater to players with varying levels of ability.

Blind/Low Vision. To provide a higher level of accessibility for the Blind/Low Vision population text can be read using assistive technology, font size may be scaled and design uses a high contrast between the background color and the text.

Deaf/Hard of Hearing. To assist with accessibility for people with hearing loss all of our videos have text descriptions as well as volume control.

Mobility. For people with low levels of mobility, keyboard navigation and assistive technology may be used to navigate the website.

Cognitive and Specific Learning Disabilities. To offer accessibility to a diverse audience with varying levels of cognitive ability, the website provides simple navigation, consistency in content presentation, clear labels and the ability to skip repetitive navigation.

If you have difficulty accessing any materials on this site, please contact:

FAQs

I received a letter that appears to be fraudulent, what should I do?

Many players have received letters (or emails) using the California Lottery, SuperLotto Plus or MEGA Millions name and logo, claiming they have won a lottery prize. THIS IS A SCAM! They are attempting to gain access to your personal information, such as Social Security Number or bank account numbers and attempting to steal your money.

If you receive a letter claiming that you have won a lottery prize and the letter asks you to contact a listed representative to find out how to claim your winnings, please do not respond to the letter. Instead, please contact our Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) as soon as possible. A Lottery representative will ask you for any names, company name, phone numbers and addresses listed on the letter. The Lottery tracks this information and works in conjunction with other law enforcement agencies to help identify these criminals.

What can I do if I want to file a complaint about a Lottery retailer?

Contact Lottery’s Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) and provide staff with the following information:

Staff will open a security incident report and depending upon the situation, notify other appropriate Lottery staff to take further action.

What can I do if my ticket is lost or stolen?

If you lose a draw game ticket,contact our Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) as soon after the occurrence as possible. Remember, the sooner you report your ticket lost or stolen, the better staff will be able to assist you. Please be able to provide as much detail about your ticket as possible including:

If your ticket information can be located and it is determined that your ticket is a winner, staff will place your ticket on a security hold and mail you the appropriate paperwork.

Unfortunately, lost Scratchers tickets cannot be relocated.

What can I do to make sure I was paid correctly?

If you ever feel you were not paid correctly for your Lottery ticket(s), you can contact our Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) and speak to a representative. Please be able to provide the following information:

- The retailer you redeemed your ticket(s) at (name, retailer ID number, and/or address) - The date and time of incident - Ticket information - The amount you were paid for your ticket(s)