Industry Titans: Claire Randall, managing director, Lucknam Park

Claire Randall has worked in the hospitality industry for over 30 years, both in the UK and overseas. A six-year period working as an inspector for the Michelin Guide in GB and Ireland, lead her to the role of general manager at Lucknam Park in Bath in 1999.

Over the next decade more than £20m was invested into refurbishing all bedrooms and public areas. In 2008 a new showstopping spa opened. Now Lucknam Park is widely regarded as one of the finest country house hotels in the land, with the 42-bedroom property set in 500 acres of grounds, boasting facilities from a luxury spa to a cookery school and Michelin star restaurant. Its mission statement is very clear; to give guests a ‘quintessential home away from home’.

In 2010, Randall was promoted to the role of managing director, becoming chairman Harry Murray’s right-hand woman and spearheading the hotel’s next stage of growth and development.

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The hotel continued to scoop awards and accolades left, right and centre, with titles such as Independent Hotel of the Year and a Visit England Gold award filling up the hotel’s bulging cabinet. In 2016, Randall’s push to garner more trade from the US paid off. Countless trips across the pond resulted in a 95% increase in business from American travel agents, thanks to the continued sales efforts of Randall. Speaking about her role, she says: “I feel proud and privileged to be part of this extraordinary hotel.”