This blog is for online marketers who work with e-commerce, web, online sales, social media, social commerce and the Internet in general. You can find articles about the latest surveys and reports on e-commerce plus get help on how to improve your online sales and conversion rate.

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27 Mar 2011

The number of online surfers in Europe who visit a retail website is increasing. A survey from Comscore shows that in January 2011, 270.6 million unique visitors in Europe visited a retail website, which is equal to a market penetration of 74.5 per cent of Internet users. Retail websites also show high penetration in the different European markets, reaching at least 75 per cent of the total online audience in 7 out of 18 European countries. Last year (2010) close to 1 in 10 Internet sessions in Europe included a visit to a retail website.

United Kingdom is ahead
United Kingdom has the highest penetration of any European market. Retail websites are visited by 9 in 10 of the total online audience. France is second with 87 per cent, followed by Germany with 82.1 per cent.

Reach of Retail Sites in European Countries

Country

Jan-10

Jan-11

Average minuts pr visits

United Kingdom

83,2%

89,4%

84,1

France

76,4%

87,0%

83,2

Germany

73,1%

82,1%

63,8

Ireland

64,9%

80,7%

35,7

Netherlands

75,3%

80,2%

50,2

Spain

68,4%

76,7%

39,7

Denmark

68,2%

75,1%

40,6

Sweden

73,8%

73,6%

43,7

Norway

66,7%

73,4%

38,8

Belgium

71,7%

73,3%

29,7

Switzerland

70,3%

73,2%

34,5

Poland

N/A

72,4%

20,4

Austria

61,6%

71,4%

34,1

Turkey

68,0%

69,8%

73,0

Italy

67,4%

69,5%

21,4

Finland

63,8%

66,5%

29,8

Portugal

60,2%

65,9%

23,9

Russia

43,1%

59,0%

33,7

Europe

66,0%

74,5%

52,4

Source: Comscore (March 2011)

Clothes are popular
Apparel sites are still very popular online, you could call the online bestseller. European shoppers were spending an average of 23.3 minutes shopping clothes in January 2011. Fashion sites also have the highest percentage of page views in retail, accounting for 21.6 per cent of retail pages viewed in January.

20 Mar 2011

The hard daily work to get your keywords ranked in search engines like Google and Bing is worth the effort. An eye-tracking study by User Centric reveals that organic search results are far superior to paid ads on search engines.

100% look at the organic result
The research shows that users overlook paid ads but organic search results are viewed 100 per cent of the time and users spend an average of 14.7 seconds on Google and 10.7 seconds on Bing looking at organic search results. The paid ads are dong lousy. Just 28 per cent of the users look at the right-side ads on Google, and just 21 per cent do the same on Bing.

Where users are looking for information

Google

Bing

Organic search result

100%

100%

Ads in the right-side

28%

21%

Ads above organic search result

90%

90%

Source: User Centric (January 2011)

It’s not all bad for SEM (Search Engine Marketing) because about 90 per cent look at the ads above the organic results. So in your online marketing mix you might want to pay a little extra to be on top of the search result that right to the search result.

User Centric was in its research looking in to five areas of interest: sponsored results at the top, sponsored results to the right of the organic search results, organic search results, left pane, and on-hover flyouts (which is only used by Bing).

13 Mar 2011

Nearly half (47,52%) of the web searched in the U.S. consist of only one or two words, according to Experian Hitwise which has examined 10 million U.S. web searches in four weeks ending February 26 2011. The longer search queries of five to eight words have become less frequent.

Number of words

January 2011

February 2011

Month over month percentage change

One word

23,39%

23,86%

2%

Two words

23,59%

23,66%

0%

Three words

19,99%

19,91%

0%

Four words

13,71%

13,57%

-1%

Five words

8,28%

8,15%

-2%

Six words

4,62%

4,52%

-2%

Seven words

2,58%

2,52%

-2%

Eight or more words

3,85%

3,80%

-1%

Source: Experian Hitwise (March 2011)

This means that when you are doing your search engine optimization (SEO) you have to make sure your keywords are spot on. Customers are using shorter search phrases, hence, you have to make sure the customer can find you when only searching for one word. Yes, it can be done, but it's not easy.

12 Mar 2011

Google is still the undisputed king of the search engines. No doubt about that, but Microsoft's Bing seems to be gaining ground. According to Experian Hitwise Bing is the search engine which has improved most from January to February 2011. Experian has examined 10 million U.S. web searches in four weeks ending February 26 2011 and Bing has improved the most while Google is slowly losing ground.

Percent of all U.S. searches among leading search engines

January 2011

February 2011

Month over month percentage change

Google

67,95%

66,69%

-2%

Bing-powered searches

27,44%

28,48%

4%

Yahoo

14,62%

14,99%

3%

Bing

12,81%

13,49%

5%

Source: Experian Hitwise (March 2011)

More people are using Bing. And Bing seems also successful in providing a useful search result which is basically why people are using search engines in the first place.

Success rate among search engines

January 2011

February 2011

Yahoo

81,38%

81,51%

Bing

81,54%

81,27%

Google

65,58%

65,80%

Source: Experian Hitwise (March 2011)

When people makes a search on Yahoo or Bing more than 81 per cent of the searches result in a visit to a web page. Google achieved a success rate of only 66 per cent. This means that a third of the searches on Google doesn't result in a visit to a web page.

Optimize for Bing
Many e-commerce marketers have just done search engine optimisation (SEO) in order to perform well on Google. The numbers mentioned above mean that we should begin to take Bing seriously. If you do it now it might give you an advantage because you have optimized to Bing before everybody else and accordingly be ranked higher.

5 Mar 2011

All brands, well at least brands with a minimum of self-respect, have a Facebook fanpage. Some companies might even have a Twitter profile or otherwise be working with social media. But according to Shoppercentric, this might not be such a great idea. Well, the idea is great, but regrettably, the consumers can't really see the point.

Shoppers prefer the shop
33 per cent of the consumers don't understand why brands are using social media (having a Facebook fanpage etc.) compared to 18 per cent saying they don't understand why retailers use social media. Dare we conclude that customers will rather communicate with the high street shop than the brand's head office in some remote place - at least when talking about social media.

Reason to use social media

Why shoppers think
companies do it

What shoppers want
from companies

Sell products

54%

26%

See what customers are saying

34%

23%

Find info about their customers

29%

24%

To stand out from their competitors

25%

18%

To connect with people

25%

23%

To bring the brand to life

23%

20%

To tell med something new

22%

32%

To help me have some fun

7%

12%

Source: Shoppercentric (February 2011)

The retailers' websites are more popular
It's not only the retailer's Facebook page which is more popular than the page from the brand's head office. The online shopper will rather visit the retailer's website than the brand's website. Again local is better than global.

Shoppers might not always see the great idea behind a company's online presence but they do visit both our social media pages and our websites. Thank Good. The purpose why shoppers visit a social media page and website is nonetheless quite different.

Reason for contacting companies

Website

Social media

To make a purchase

63%

6%

Researching

59%

10%

News about products

51%

13%

Find the best price

55%

8%

Get loyalty award

44%

7%

Reviews

43%

12%

Offers, discounts, vouchers

43%

10%

To make a complaint

42%

6%

To get news

38%

11%

See what others have bought

26%

15%

Share thoughts, join a forum

14%

29%

To fell part of a group

12%

32%

Source: Shoppercentric (February 2011)

One in ten who follow a brand on Facebook is doing it in order to get a discount, exclusive price or to participate in a competition or to get news. Only 6 per cent do it to make a purchase which shows that Facebook isn't a place of commerce but a place of social interaction.