In most cases if you get an error when trying to view or pay an invoice, the error message explains what to do next.

If the error message doesn't give you next steps, it may indicate that there is a problem with the network or website. In these cases, such problems resolve themselves with time. Trying again in a few minutes usually resolves the issue.

If the error is not related to the network or website, your email service may have a problem handling the payment link.

To resolve payment link issues:

Copy the link to the invoice: Right-click (Windows) or Control-click (Mac) the View/Pay now button in the invoice email to copy the link.

Paste the link directly into the address bar of your browser.

If the invoice doesn't open, paste the link into the address bar of another browser.

QuickBooks eInvoicing is the primary way current QuickBooks users invoice their customers and take payments. In the past most users used the Intuit PaymentNetwork service, which let users save payment information.

If you previously had an Intuit PaymentNetwork account, that may be where your payment methods were saved. You can use the same User ID and Password to save your payment methods in QuickBooks eInvoicing.

Tip While both systems accept the same sign-in credentials, they do not share information. You'll have to re-enter and save your Intuit PaymentNetwork payment methods in QuickBooks eInvoicing to be able to use them.

Older browser have weaker encryption and security standards that can make it easier for bad guys to steal payment information. That is why we're updating the browsers we support to protect your financial information and ensure that our products work for you.