Tuesday, May 10, 2016

But you may not know is exactly which of
the dozens of live chat products out there is right for your business. The idea
behind digital customer engagement live chat software solutions is that it will
translate into more sales and higher conversions. Of course, this will vary
from business to business.

Every software has its pros and cons, both
for operators and customers. In this
post, we’ll take a closer look at four of the most popular live chat solutions,
so you can decide which one’s best for you.

Proactive chatters are 6 times more likely
to buy than average website visitors, so please make sure you are using it in
every edition of any LiveChat Solutions below.

LivePerson’s
LiveEngage – is the Leading Digital Engagement Solution

LivePerson is one of the first
live chat software solutions available on the web.

Since then, they’ve used their significant
name recognition and branding to become one of the most popular choices for
enterprise level live chat needs.

LiveEngage also has a free option with only one user.

It was lacking in affordability for smaller
businesses but now they have come withFlexible and Economical Usage Based
Pricing plans for smaller business as well with attractive price such as
$18/month currently (Jul, 2015) from $99.99/month (Aug 2013).

LivePerson integrates with Google
Analytics, Salesforce and Facebook and has a full suite of analytical tools such
as LivePerson Insight to do sentiment analysis and text analysis very easily (available
to both admins and operators) to show you where customers may be dropping
through the business cycle.

LivePerson have best customer support where
customer is assigned one agent that stays with you until the problem is fixed.
I personally worked on LivePerson LiveEngage Chat Solution from 2009 onwards (more
than 6years now) and as a customer, I am really happy about their services.

Oracle’sRightNow
Chat Cloud Service – Pricy Choice at The First Glance

RightNow live chat has several different levels of live chat software
depending on the size and scale of your business.

Starting with Standalone Chat Dynamic Agent
Desktop (at $90/month/agent), you can use the company’s over 70 built-in rule
conditions to custom rules-based proactive chat engine to measure and engage
with customers who fit your specific criteria.

Oracle RightNow Chat Cloud Service can
leverage the knowledgebase, enabling customers to search for answers while
waiting for an agent. In addition, agents can leverage the knowledgebase to
search for answers to push to customers.

Oracle RightNow Chat Cloud Service doesn’t
have a free option.

Occasionally, you will realize that RightNow's
load times and refresh times are slow. The fact that RighNow is cloud based
with limited local footprint can also be a negative due to lack of ability of
configuration locally. Cost of right now is quite high and is often a turn off
for potential customers.

LogMeIn’s BlodChat
- Numerous Options to Pricing that scales with your business

BoldChat has several different tiers of live chat software depending on the
size and scale of your business.

Pricing is based per year and per agent and
ranges from $599 and up.

Starting with BoldChat Pro (at
$599/year/agent currently increased from $499/year/agent in 2013) where as they
are confident that you won't find a better value in live chat. For the money, they believe they have the
most robust feature-set available. When
compared against the market leaders, they offer 98% of their features for less
than 50% of the cost. Now it is up to you how you negotiate your needs with
BoldChat.

BoldChat Premier is helping to ensure that
customers are never “transferred” to the next level of tech support or passed
off to another agent to spend +30 minutes explaining their problem again. This
indicates the strong support by BoldChat team.

BoldChat also has no free option other than
10-day free trial is available on any BoldChat product edition and is fully
functional.

BoldChat's customer service tools were
designed to offer businesses ultimate flexibility and total compatibility. Pure
HTML-based technology avoids potentially damaging experiences caused by
java-based solutions and provides the easiest platform for customization.

NETOP’s
Live Guide –All in one consolidated solution

Live Guide is the company with a
consolidated solution for comprehensive, multidevice, real-time communication to
anyone, anywhere, anytime.

Whenever we go for all, it is very
difficult to manage everything at a time. It is the situation with Live Guide. We
found it is not quick in connecting to Chat Operator.

Still Netop Live Guide claims that it is
the next generation chat service in online customer interaction. Despite of
that it offers audio, video, and live chat directly within your email, via
social media, and in your online advertising and press releases. With a simple
click, customers can easily engage in live, real-time dialogue with your
customer service and technical sales representatives.

LiveGuide doesn’t integrates with Google
Analytics, Google Adsense and Salesforce to help build on your existing
platform experience. It will provide you xml files that you need to use for
your convenience.

What’s Your Top Favorite List of Live Chat Solution?

I have realized that now days there are
hundreds of live chat products, with no way to review all of them.

Did I miss your top favorite list?

Share it with me below in the comments or Leave a message
me through right side button and let me know how it has impacted your business!

Tuesday, May 3, 2016

In the new market place of internet
of things, all industries are leading towards to understand Web Experience and
Social Experience of the customers. Every business want to provide a rich
online customer experience so consumers can research, purchase, or resolve
issues in real time. But how will they do that?

By adding live chat.

Do you know why live chat?

There is only one reason because
Consumers prefer live chat over Email or Phone.

Based on the consumer satisfaction
survey completed for all website visitors we can depict the following
result:LiveChat=70% E-mail=12% and
Phone=18%.