Frequently Asked Questions

What if I have questions about my medical care?

All patients with questions about their medical care are encouraged to call our office during normal working hours, Monday through Friday, 8:00 am to 5:00 pm. Our office does not close for lunch. If you wish to contact a physician, the office staff will relay the information to your physician and return calls will be made during times when the physician is not in surgery or seeing patients. If you are expecting a return phone call, please be sure to give a daytime phone number where you can be reached.

What if I have an emergency?

If you have an emergency after hours or on the weekend, please go to the Emergency Room or call 911.

How can I speak to a physician after normal office hours?

If you have an urgent need to speak to a physician, call 330-343-3335 and follow the prompts. Non-emergency messages can be left on our answering machine at 330-343-3335.

How do I request a prescription refill?

All prescription requests will be handled during normal working hours. For refills on your medication, please call at least 2 days before your prescription runs out. We will need to know the name of the medication, dosage, your pharmacy and the amount of your prescription remaining when you call.

Where and when do I get X-rays if they are needed?

If you need an x-ray we can do it right in the office at the time of your visit. Please notify the x-ray technologist if you are, or may be, pregnant. Specialized x-rays, MRIs and other tests may need to be done at the hospital or at a diagnostic facility. If you have had x-rays or tests done at another facility, please make arrangement to bring them with you.

How are fees and payments handled?

We make every effort to keep down the cost of your medical care. If you have insurance, we ask that co-pays, deductibles and co-insurance be paid at the time of your visit. If you do not have insurance, we ask that you pay at the time of service, or make prior financial arrangements by calling our billing office at 330-364-6751. We accept MasterCard and Visa. We also offer discounts for prompt payment of self-pay accounts.

Our physicians are providers on most of the major insurance plans offered in this community. Please check with your insurance carrier or employer to verify our participation on your plan. Most plans include co-payments, deductibles and co-insurance which is the patient’s responsibility to pay in a timely manner. Please call the office for information about specific insurance plans.

Some plans require a referral authorization be obtained from your primary care physician before you can be seen in our office. Please contact your insurance plan or primary care physician to make arrangements to bring this referral with you. If you do not bring it, we may have to reschedule your visit.

Please bring your insurance card with you to each visit. You should also let us know when your home address, employer, insurance plan or telephone number changes so we can update our records.