The Omotenashihttp://omotenashi-pms.com/Blog/en_US
Hotel Property management systemSun, 27 Jan 2019 01:51:57 +0000en-UShourly1http://wordpress.org/?v=4.2.4TTF 2016http://omotenashi-pms.com/Blog/en_US/uncategorized/ttf-2016/
http://omotenashi-pms.com/Blog/en_US/uncategorized/ttf-2016/#commentsTue, 19 Apr 2016 05:58:15 +0000http://omotenashi-pms.com/Blog/?p=94Continue reading TTF 2016→]]>TTF is India’s leading travel trade show network.TTF covers eleven top domestic and outbound tourism markets of India – Mumbai, New Delhi, Kolkata, Chennai, Bangalore, Hyderabad, Ahmedabad, Surat, Pune, Guwahati and Goa. With a visitorship of over 186,000 (combined for all events) and more than 2,500 exhibitors from 79 countries and 36 Indian states and UTs, TTF is the most trusted market leader in India.

This year TTF was held from 12th to 14th January, 2016 in Delhi at Thyagaraj Stadium Complex. Astrea had a booth in the event for all three days. The attendees were Vishnu Kaushal, Sanshita Shah and Manvi Gupta. The event included many travel and tour operators along with large number of Hotels from across India. There were also IT Services provider companies as well, for example Djubo. Astrea had the booth in hall A. The booth size was 10×6 sq ft with two sides open.

The first day of the event was only for the travel trade. Astrea encountered large number of people, some of them showed interest in Omotenashi like the hotel owners and some were just curious to know what it was. Demos were given to most of the people. Thus Astrea received a good amount of leads on the starting day. Around 90 visiting cards were exchanged on that day.

On the second day, the event was opened for trade visitors from 11am to 3pm and after that all the general visitors were also allowed to visit the booths till 7pm. That day was not very promising as the number of hotel owners were less. Few people were interested in seeing the demo of the product. Still moderate amount of leads were received for Omotenashi. Astrea exchanged around 70 business cards that day.

The last day was open for all the visitors including general public and travel trade. The last day was the least promising one as there was very less number of leads. There were generally common people who came looking for good tour packages and hotels. Still people were polite enough to exchange cards. Astrea then targeted to all the hotels having booth in that event and enquired about if they are using any PMS Software or are they satisfied with the existing one and if the answer was no, we told them about Omotenashi. Many of them asked to email them the details while other were not seemed interested in Omotenashi. Finally around 100 business cards were exchanged on the last day.

The experience on the whole was good. Astrea IT Services got some good leads which will be followed up. The event was worth remembering!!!

Hotel owners requires the KPI reports as quick as possible and accurate. This is very important for making right decisions. However, old systems provide reports with limited tools and some of them fails to meet the hotel’s original KPIs. At that time, hotel owners is needed to ask managers to make KPI reports. This exercise takes a lot of time and human effort for making KPI reports. Sometimes, this results in delay in decision making. THE OMOTENASHI provides real-time KPI reports and users can build their own dashboards very easily. This helps in making business decision faster/accurate by hotel owner.

Changing reservations are requested regularly at hotels. Staff has to accommodate amend request and make quick changes into system. However, it require changes at many places like room allocation, billing, ledger etc. THE OMOTENASHI amendment is automatic. Just change the date and it will change all the information within seconds.

Billing is complicated and painful process for hotels. Thus it needs to be accurate and quick changes are required. Veteran staff can make it easily but young staff may face problems sometimes. THE OMOTENASHI supports auto billing. Billing details will be added when booking takes place or any extra charges are been applied. Ofcourse, this constitutes weekdays or weekend rates as well and automatically accommodates it into billing details automatically. Staff does not need to take care of painful billing process.

Hotel working hours are very flexible for staffs. It includes early,late or even over night shifts. It’s a tough job by the manager to track staff’s time card. THE OMOTENASHI has staff time card function. This works on mobile devices as well. Therefore, staff can enter his/her time card anytime and anywhere. This helps in tracking the staff time card with accuracy.

Internet reservations are very important for hotel operations. It accumulate guests from worldwide and it needs to run 24*7. Because of this, hotels have many of OTA connections. However, it needs to update inventory when direct booking happens at hotel. THE OMOTENASHI has 2 way communication to OTA. THE OMOTENASHI uploads its inventory to internet when direct booking happens. This automatically reduces the human work and increases accuracy of internet inventory. This will never fail to book the hotels through internet.

POS(Point of sales) is one of the important operations for hotels who have some shopping venue. Previously, POS was required to have some specific devices and special interfaces for hotel systems. However, recently, many of intelligent new POS technology have been developed and now they can be enjoyed from different places. However, hotels can not enjoy this since it needs to build interfaces compatible with these new POS. THE OMOTENASHI has standard POS features and is flexible enough to integrate new POS technologies.

With THE OMOTENASHI, there are no constraints and this acts as one of the strengths of using POS in operations.

Customer management is a key feature for hotel operations. However, duplicate management tends to be a problem for Hotels. Duplicate happens if hotel does not have an efficient tool which identifies and eliminates the duplicate customer. THE OMOTENASHI has good duplicate management tool and it automatically eliminates duplicate when customer details are added from the internet. THE OMOTENASHI uses “Name + Postal code + Telephone” as a duplicate identifier. This will eliminate over 90 % of duplicates and has other tools which also cleans the rest. Using THE OMOTENASHI will lead to keeping of unique customers. Hotels can always get proper and accurate customer information.

Hotel operation requests quick actions especially in the presence of guests. THE Omotenashi is keen to usability and eliminates unnecessary process and directly login to desired pages. We use following 3 points in order to make good usability system.

– Navigation : THE OMOTENASHI has good navigation system and within seconds it moves from one page to another. Also, all pages have reference link and this makes it easy to get detailed information.

– Drag & Drop : Room change, person change etc will request a lot of data entry to be filled. It is a hectic task during busy hours. THE OMOTENASHI adapts drag and drop at most of the significant change processes. This eliminates a lot of manual work for hotel operations.

-Icons : Hotel operations are needed to make a lot of process for reservations. We have displayed good icons on the reservation page and Thus it helps in making entries very easily.

For hotel operations, It is a majot task to launch a new room rate. This requires deep data analysis and good enough simulations before launch. However, it is hard to exercise these tasks. The Omotenashi has “Revenue Management”. It has designed PDCA cycle. Hotelier put plans of what they desire and Omotenashi supports the data and simulates the plan accordingly. This helps to reduce the risk for hotels to get result and thus prevents revenue loss. The Omotenashi has GOP, ADR,RevPar, Occupancy as KPI tools.