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Questions and answers / FAQ

What is the total premitted weight of a s-pedelec?

The total permissable weight for S-Pedelecs is 120 kg. If there is a different weight in the operating instructions, please excuse this. The total permissible weight consists of the weight of the Pedelecs + the weight of the driver + the weight of the luggage.

Who should I contact in the case of complaints or technical problems?

The warranty processing is carried out through a special Kalkhoff dealer. If there is any case of material- or processing fault within the warranty period, please contact you Kalkhoff dealer. He will process the complaint and take care of the repair or any necessary replacement.

Our proven quality is „Made in Germany“. In addition to the 10-year-warranty for all E-Bikes and S-Pedelecs frames we offer you from the date of sale 01.08.2017 and as of model year 2017 an additional 12 month warranty to the 2-year-warranty for all Impulse-engines and BMZ-battery (3 year warranty)