Guest Applications & Mobility

Interactive Customer Experience ™ (ICE) from Intelity is an innovative, digital guest self-service solution that enables guests to view everything a hotel has to offer and place orders, make service requests, and utilize a comprehensive virtual concierge from a wide variety of devices and media. It is also a great medium of eCommerce and advertising.
Intelity is the world’s largest and longest established provider of this technology to the hospitality industry, installed in over 36,000 rooms and 380 hotels, as well as the most well-known brands in the world, including Four Seasons, Fairmont, Dorchester, Hilton, Starwood and more. ICE technology has been so successful because it is a guest services platform that integrates seamlessly with the rest of your operational systems to provide not only high service levels to your guests, but also higher on property revenues and lower operating costs for your hotels. For more…

With the extraordinary success of touch screen tablets, ICE Touch has become the most popular solution for hotel guest service. Guestroom tablets give guests the ability to order in-room dining, make housekeeping requests, schedule wake-up calls – in fact, guests may request all 35 hotel services with the touch of a finger. Guests can plan and pre-plan their services in their own time and at their own pace without waiting on hold or in line. Intelity’s revolutionary technology connects hotels and their guests like never before resulting in greater revenue opportunities, streamlined efficiencies and a better overall guest experience.

Ideal for the guest on the run. With applications for iPhone and Android phones, ICE Mobile offers your guests a robust array of hotel options and offers. A guest can order towels, make a tee time, order a wake-up call, and do many other things that ICE Touch offers, all from their mobile phone. ICE Mobile can be purchased separately, or in conjunction with any other ICE Product.

ICE Lobby is the perfect public-space solution for your guests. It uses strategically placed iPads in mounts to engage and serve your guests at the touch of their finger. Please place them by the Front Desk or the Concierge Desk or near your meeting rooms.ICE Lobby has become the preferred company solution for many limited service hotel brands. It’s a guest-friendly convenience that helps guests enjoy more of your hotel and of enhancing their stays with you.

Make Intelity’s ICE guest interface your hotel’s landing page and your guests can access your services from their laptops whenever they log in to your Internet connection. They’ll be a click or tap away from all your hotel services.