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General

Extreme Cool Limited trading as Chill Factore will endeavour to provide a service to you with reasonable care and skill. Your safety and enjoyment are our prime concern. We want to ensure that you have as much fun as possible in a safe environment.

All guests need to keep tickets for their activities on them at all times. If a ticket is lost, please go to the Guest Services desk and a new one will be issued, providing you have your original booking reference number.

If skiing or snowboarding on the main slope, you will be asked to sign a disclaimer form to state and confirm that you meet the minimum standards, which are; to control speed and direction; to perform linked turns; to stop and to use the button lift unassisted. Chill Factore reserves the right to ask you to leave the Slopes or the Snow Park if you are deemed unable to meet the Minimum Recreational Standard or if we feel you are intoxicated by drink or drugs. In such cases no refund or transfer will be given.

Guests who are pregnant are required to obtain a letter from their Doctor/GP confirming they are physically able to take part in Chill Factore activities. This documentation needs to be provided to your instructor/host on the day of your activity prior to commencing your activity. Failure to provide documentation may result in you being refused entry and no refund/reimbursement will be offered. Guests are responsible for declaring any medical conditions which may affect their ability to partake or put their health at risk. In the absence of negligence or fraudulent misrepresentation, neither Chill Factore nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Chill Factore premises.

Tickets are needed to enter the snow box, however there is a viewing window and two balconies that look over the slope. One balcony can be entered via the Mont Blanc Cafe and the other from the Sports Bar. Please note that viewing areas for spectators are free to use, however they aren't always guaranteed to be open or available for use.

Junior rates are applicable to those aged 16 and under and over 65’s. Those aged 17 years and over will be charged at adult rates. Chill Factore reserves the right to require proof of age. Student rates are only available on production of a valid NUS card for lift pass products only. An adult (17 or over) must accompany children under 10 years on the slope if skiing/snowboarding recreationally or in the snowfun / snowplay areas.

All prices stated are subject to change.

Please note that if a session time falls between the peak and off peak times, the price is calculated accordingly.

In the absence of negligence or fraudulent misrepresentation, neither Chill Factore nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Chill Factore premises.

Neither Chill Factore nor its employees or agents shall be responsible for any loss, theft or damage to valuables or any personal property that belongs to any guest whilst on Chill Factore property.

Please note that special offers may not be used in conjunction with any other special offer or discount.

If Chill Factore is unable to provide a service as a result of a situation beyond our reasonable control, we will endeavour to rearrange your booking. However we will not accept liability for any additional losses you incur as a result of a situation beyond our reasonable control.

Off Peak & Peak Times

Weekdays from opening time until 6pm are classed as off peak. Peak times are weekdays from 6pm until close and all day at the weekends. Banks holidays and selected school holidays are classed as peak.

Bank Holidays

All bank holidays throughout the year are classed as peak

School Holidays

The following school holidays are classed as peak:.

Summer Holidays (23rd July 2016 - 31st August 2016)

Christmas Holidays (22nd December 2016 - 3rd January 2017)

Please note that if a session time falls between the peak and off peak times, the price is calculated accordingly.

Making a booking

A fee of £2.99 applies to all telephone bookings made for Chill Factore. This fee is in addition to the price payable for the services provided.

By making a booking at Chill Factore you have accepted our Terms and Conditions.

Advanced booking is strongly recommended to avoid disappointment. You will always find our best offers online.

For refunds and cancellations see section below.

Corporate, Schools & Party Booking conditions see below.

Chill Factore reserves the right to refuse admission to a lesson if you are any more than 15 minutes late. Please note that no refunds or transfers will be allowed.

Calls to Chill Factore may be recorded. Booking & general enquiries: 0161 749 2222. Email info@chillfactore.com. We may send free promotional messages. To opt out text END to 78070.

Gift Vouchers

Gift vouchers can only be redeemed for snow or climbing activities at Chill Factore; this includes clothing hire and Chill Factore essential products like hats and gloves.

Gift vouchers can be used as full or part payment towards a booking.

Gift vouchers cannot be exchanged for cash.

Gift vouchers are non-refundable.

If you do not spend the entire balance on the gift voucher no change will be given. The vouchers are available to use once only - if there is an amount left over on the voucher after the voucher has been used, no credit will remain.

Gift vouchers are valid for 6 months from the purchase date. Any remaining balance will be cancelled on expiry of the validity period and cannot be extended or redeemed after this date.

Gift vouchers can be redeemed online or by calling our Booking Line on 0161 749 2222, check the expiry date and the balance of your voucher.

Chill Factore treat gift vouchers as cash and therefore will not accept liability for lost or stolen vouchers.

Chill Factore reserves the right to amend the terms and conditions of the gift vouchers at any time and to take appropriate action, including the cancellation of the voucher, at its discretion, if it deems such action necessary. This does not affect your legal rights.

Refund and Cancellation Policy

Once a booking has been made, we are afraid that Chill Factore cannot allow refunds under any circumstances. If you know you will not be able to make your booking, you may reschedule as follows:

Standard bookings with more than 5 days notice you may reschedule your activity.

Amendment fees may apply when changing or amending a booking.

Activities can only be rescheduled, Chill Factore gift vouchers will not be offered as a replacement of the activity.

If your original booking was made on a promotional offer and you are amending your booking before or after the valid dates of the promotion, you will be required to pay the outstanding balance.

Standard bookings with less than 5 days notice you will not be able to reschedule your activity.

For parties, corporate, school or group bookings of more than 10 people a minimum of two week’s notice is required to amend a booking. After this time you will not be able to reschedule your activity.

You are advised to arrive at least 45 minutes prior to your activity start time at peak times (including school holidays and bank holidays) and 30 minutes prior to your activity start time at off peak times. If you are not ready with your clothing and equipment by the start time of your activity you will be classed as late for your booking. This may result in you being refused admission and in such cases no transfer will be allowed.

If you fail to arrive for your activity or fail to reschedule your booking within the times above, your booking will no longer be valid.

Amendments can only be made by the card holder.

Check In

Please leave plenty of time for your journey to Chill Factore. We strongly recommend arriving at the Guest Services desk at least 45 minutes prior to your activity start time to allow adequate time to collect your tickets and equipment. During busy periods and holidays, you will need to allow more time.

If you are late for your session start time this will impact your session duration. For lessons, if you are not ready at the start of the lesson, you will be refused admission.

Please check all traffic reports before your journey to Chill Factore as we cannot be held responsible for late arrivals due to being delayed by traffic.

Group Sizes

Guidance on group size is given on activities where applicable. Group sizes are determined by the area in which the activity usually takes place. On occasion this can change and Chill Factore reserve the right to increase group sizes where and when possible. At no stage does this compromise the health and safety of the activity.

Clothing and Equipment

All prices include boots and ski/snowboard hire only.

Gloves, full-length trousers and long sleeved tops must be worn by everyone taking part in a snow activity.

Clothing - warm waterproof jackets and trousers can be hired from Chill Factore.

Gloves are compulsory and can be purchased from us, as can hats, but please note they are not for hire.

Lost Property

For lost property enquiries please contact the Booking Line on 0161 749 2222 or email lostproperty@chillfactore.com. If your item is handed in, it will be held at Chill Factore for a maximum period of 3 months. After this time, if the item remains unclaimed, the item will be donated to charity. Chill Factore accepts no responsibility for returning items to you, or for any items of lost property that remain unclaimed within this time frame.

Schools

No booking is confirmed without receipt of a completed booking form. Emailed booking forms will be treated as a contractual agreement and therefore you are accepting our terms and conditions.

Full payment of all bookings is required at least 2 weeks prior to the event date. Bookings made within 2 weeks of the event date are to be paid in full at time of booking.

Cancellations/amendments to bookings must be made in writing or by email.

The following cancellation policy applies to school and university bookings:

More than 1 month’s notice of the event date – Cancellations/amendments made without any charge.

2-4 week’s notice of the event date - Booking cancellations will be charged at 50% of the booking value

Less than 2 week’s notice of the event date – Booking is non-transferable and non-refundable

Please contact the schools team as soon as possible so that we can endeavour to accommodate your needs. Discretion may be used by Chill Factore depending on your circumstances.

Corporate Events and Functions

No booking is confirmed without receipt of a completed, signed booking form.

Full payment of all corporate group bookings and event bookings is to be received within 20 days of invoice date or, if your booking is taking place within the following two weeks full payment must be made when booking.

Changes/amendments to bookings can be made at the discretion of Chill Factore up to 2 weeks prior to the event and will require full payment, thereafter the booking becomes non-transferable and non-refundable.

Cancellations made within 2 weeks of the event will be charged at full price with no refund/transfer allowed.

Emailed booking forms will be treated as a contractual agreement and therefore you are accepting our terms and conditions.

Children’s Parties

All children’s parties require a minimum number of attendees. Should the number you require fall below our minimum amount you will be charged for the full amount of attendees required.

Adults can take part on the activity at the same time as the children for an additional cost, subject to availability.

There are a variety of minimum age limits on the different activities that are available. They are, the Luge – 6 years, Tubing – 4 years, Sledging - 4 years, Skiing – 6 years, Snowboarding – 8 years and Mini Moose Land – 2 years.

Snow boots, helmets, skis and snowboards are all included in the party price. Please be aware that clothing hire is not included in the price and must be purchased if you wish to use our winter clothing.

Parties will always start and finish on time. To maximize enjoyment, it is essential that everyone arrives at the snow activity and the Party Room on time. This is to avoid any delay which will result in loss of activity or restaurant time.

Any cancellations or amendments to a party booking must be made in writing or by email.

The following cancellation policy applies to all party bookings:

More than 1 month’s notice of the party date – cancellations and amendments made without any charge.

2-4 week’s notice of the party date – All booking cancellations will be charged at 50% of the booking value.

Less than 2 week’s notice of the party date – Bookings are non-transferable and non-refundable.

Please contact the party booking team as soon as possible so that we can endeavor to accommodate your needs. Discretion may be used by Chill Factore depending on your circumstances.

Membership

Members qualify for 30% saving on lessons, lift passes, snow activities, climbing and parties. The 30% discount applies to standard prices and may exclude certain events & sessions held at Chill Factore. Membership discount does not apply to Chill Shred Club. Membership discounts do not apply to all special offers or where double discounts occur but, from time to time, members may be offered additional discounts off selected promotions: please check the terms and conditions of special offers at the time of booking.

Membership is non-transferable and non-refundable and is valid for 12 months from the day of purchase. Membership discount is only applicable for the member who is participating in the activity. In the event of misuse of the Chill Factore Membership, Chill Factore reserves the right to cancel membership and related bookings without refund.

For student membership, students must produce a valid NUS card in order to qualify. Student membership entitles the holder to 30% off full price adult products and Student Wednesday lift passes only.

The free 1.5 hr lift pass on your birthday and option to buy two extra lift passes at 30% off can only be redeemed in the Chill Factore member’s birthday month. Identification proving date of birth must be shown on arrival. The 30% discount for two extra people cannot be used in conjunction with any other offer or on top of existing member discount.

Please note that replacement membership cards cost £5 each. Alternatively, you can be issued with a paper ticket free of charge.

SCUK Membership

On production of a valid Snowboard Club UK membership card the bearer will be eligible for the following:

Chill Factore annual membership for a reduce fee of £70 for adult membership and £50 for junior membership

10% discount on non-member Lift Pass Products.

Please note that SCUK membership discounts may not apply to certain special offers or where double discounts occur.

Slope Policies

You must abide by the following Slope Code of Conduct carefully as it is important for everyone on the slope.

All recreational users must meet the following minimum standard for recreational slope use:

Be able to control and link turns.

Be able to control speed and direction.

Be able to stop safely.

Be comfortable with variable piste conditions.

Be competent to use a drag lift.

Chill Factore reserves the right to ask you to leave the slope if you are deemed unable to meet the minimum standards. You are required to sign a disclaimer form stating that you can ski/snowboard to this standard. If you are deemed by the Slope Patrol not to be of the required standard, you will be asked to leave the slope and no refund or transfer will be given. Their decision is final.

If you cannot meet the minimum standard for untutored recreational slope use, you must have lessons (booked in advance), with a Chill Factore instructor, prior to using the slope. If in doubt, please enquire at the Guest Services desk.

If you have an existing medical condition which you think may affect your safety on the slope and/or your ability to meet the minimum standard, please seek proper medical advice before visiting Chill Factore.

In the absence of negligence or fraudulent misrepresentation, neither Chill Factore nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Chill Factore premises.

When using the slope, please obey all signage.

Head protection is available from the rental department at no extra charge and Chill Factore’s policy on head protection is as follows:

It is compulsory for any slope user doing jumps or involved in any type of racing, competition or freestyle to wear suitable head protection.

It is also compulsory for anyone using the luge or snow tubes to wear suitable head protection.

All children under the age of 14 are recommended to wear head protection.

Please note that all of our head protection is to CE standard and is regularly disinfected.

Only Chill Factore instructors are permitted to teach on the slopes. Slope Patrol will be on duty at all times for your safety.

Chill Factore may section off parts of the slope at any time for certain events or for essential maintenance works; please call 0161 749 2222 for all event information as this may not feature on the event pages of this website. No compensation/allowances will be made in these cases.

During certain periods Chill Factore will have photographers and videographers on the premises working in an official capacity. All films, photographs and sound recordings will be available for Chill Factore to use in connection with any projects.

Chill Factore will not accept any liability for damage caused to any equipment whilst using the freestyle features. Guests choosing to use the freestyle park will do so at their own risk. Helmets must be worn at all times whilst participating in this activity.

Jumps and rails will only be available for specific events, please check the website in advance to avoid disappointment.

Chill Factore reserves the right to change the slope policies from time to time. Please read and observe the policies displayed at Chill Factore before you go on the slopes as they may have changed since the last time you saw them.

Please note, on arrival at Chill Factore you will be asked to sign a Main Slope Declaration form to confirm you are at main slope standard. When using our fast pass machine you agree to the slope policies mentioned.

Slope Code of Conduct

1. Respect all other slope users.

2. Control your speed.

3. Always give way to skiers/riders below andchoose a route past as to not endanger or alarm them.

4. Leave plenty of space when overtaking.

5. Look up and down the slope before starting or entering the slope.

6. Always stop in a clear and visible place or, preferably, at the side of the slope.When climbing up or down the slope, always keep to the side.

7. Respect all signage.

8. In the event of an accident everybody is duty bound to assist and witnesses must provide relevant information regarding any accident.

9. Chill Factore reserves the right to ask you to leave the slope if you are deemed, by a Chill Factore employee, not to be abiding by the Code of Conduct or meeting the minimum standard. In such cases, no refund or transfer will be given.

Climbing Wall

For safety purposes the minimum participant age is 5 years, there is no upper age limit.

Equipment and helmets are included in all climbing session prices, apart from the all day self climb option.

Please be aware that different people climb at different speeds and the number of climbs per session depends upon individual aptitude and experience. Therefore we cannot guarantee a specific number of climbs per climbing sessions.

You will not be allowed to take part in any climbing wall activity if you are:

Wearing a dress or skirt

Not wearing suitable footwear, trainers are recommended.

Special Offers

The following terms and conditions apply to all Chill Factore offers and promotions:

All offers are subject to availability.

Offers cannot be used in conjunction with any other offer or promotion.

Vouchers

Cheapest product discounted on all 2-4-1 or buy one get one half price offers.

Maximum of 4 guests per voucher applies unless otherwise stated.

Must be pre-booked.

Photocopies are not accepted.

Voucher(s) need to be redeemed at Guest Services.

For full clarification on specific offers please call our Booking Line on 0161 749 2222.

Privacy Policy

At Chill Factore (Extreme Cool Ltd) we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Please view our Privacy Policy http://www.chillfactore.com/privacy-policy for further details.

Thank you for your co-operation and the Chill Factore team look forward to seeing you on the slopes!