CTTI Makes Fujitsu a Technology Partner

"Fujitsu is more than just a supplier; it has become one of our technology partners. From the outset it has sought to achieve the excellence of a global service"

Xavier Milà,
Head of Procurement, Centre de Telecomunicacions i Tecnologíes de la Informació

The customer

The Centre de Telecomunicacions i Tecnologíes de la Informació (CTTI) is a public company created by the Catalan Government with responsibility for strategy, centralized purchasing, management and supply for information and communications technology (ITC) solutions for the Catalan Government. It is responsible for providing services to over 200,000 employees and 400,000 workplaces distributed throughout 5,300 buildings, and manages over 1,800 applications, in addition to other services. This volume means a high level of distribution, a complex organization and significant decentralization.

The challenge

To rationalize, optimize and automate the management and maintenance operations for the Catalan Government’s workplaces, as a platform to facilitate its transformation.

The solution

Outsourcing contract to provide services for eight years for 55,000 workplaces and printers:

End User Services: on site support, remote support, single control center

Supply and maintenance of hardware (CMO and FMO) and peripherals, in addition to non-strategic software

Infrastructure and work platform management, including services such as engineering, virtualization, imaging, services for servers, antivirus, etc.

Service Desk: managing 700,000 incidents/year, a self-service and information portal

Benefits

Significant reduction of 25% in annual ITC costs

Homogenization, standardization and virtualization of workplaces, resulting in a reduction in the number of applications, operating systems in use, automation and standardization of the distribution and implementation of security patches, and finally the launch of a comprehensive workplace management system

Improvements of Service Desk services, with 70% of incidents resolved on first call, launch of a new self-service and information portal, a single service point, the standardization of services and technologies, and remote support and maintenance