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Audrey's Review

Service

Total Experience

Will Recommend

Audrey D.

Miami, FL

07/15/2017

ACC Medlink

Not what we expected at all!

Our experience with Acc Medlink was horrendous. We contracted with this company to transport my 85 year old mom who was recovering from emergency surgery from a fall to repair her hip and she also had a shoulder that was broken in 4 places in the same fall. This fall occurred while we were traveling to my home in Florida. She fell in Macon, GA. She was completely unable to move from a stretcher. The driver and the "nurse" arrived at the designated time to pick us up from the hospital in Macon, GA and the "nurse" expressed her displeasure that the hospital was 15 minutes late discharging us. I don't know of any hospital that is always on time with discharges. Our driver was tired after driving the day before from Michigan to our pick up point in Macon, GA. He drove recklessly, He traveled at 80 mph in a torrential rainstorm. I asked him to slow down several times. He said he had special tires meant for this type of trip. He rode the left lane constantly, left his hazards on and kept his headphones on while driving. All of these decisions are illegal in the state of Florida. My husband was driving ahead of us in his car and I asked him to follow us and give his thoughts. He asked the driver to slow down as well. When we made our last bathroom stop, he approached my husband and said that this trip could not be turned into a 14 hour trip. Imagine how we felt when not only had we paid in excess of $3500.00 but that he wasn't concerned about his passengers, only that he was on a timetable. The "nurse" that rode with us got into the van, took off her shoes and socks, wrapped herself in a blanket and proceeded to lay down and play with her phone or take a nap. The only time she attempted to help with my mom was when she was angry with us. My mom told her to leave her alone, that she didn't want any changes done to her articles of clothing. We were asked why we remained in the vehicle all the way to Miami. I can only answer that we were still so traumatized by my mom's injuries, we just made the best of an extremely difficult ride. When we got to our final destination, our belongings were dumped in the driveway of the rehab facility. The nurse, and I do use that term very loosely, let the door slam on my mom's stretcher. When the valet attendant expressed surprise at our belongings being dumped, our driver came back and offered to be of assistance to me but by that time, I honestly just wanted them to get my mom up to her room and leave. We didn't even hear from a supervisor when we expressed how awful the trip was. Hopefully, you are able to make a better choice.

comments

Sorry we didn't meet your expectations. I just can't believe anyone would do what was stated here! Maybe the real reason is you were unhappy paying for the transport? No one is going to dump your belongings in the driveway. Sorry but honestly don't believe a word of it.