Indexing and Searching Conversation Recordings

As you know, in paid version of 3CX, it is possible to record all conversations for a particular Extension. 3CX puts recordings in the C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings folder. Each file stores its name based on this mask

So, this filename contains all housekeeping information about a particular call. The current 3CX release does not yet contain an easy search mechanism for these recordings. Although you can find specific recordings manually, it wise to use a special software utility.

The main purpose of such utility is to filter recordings based on part (or mask) of recording’s filename.

For this purpose I can recommend Instant File Name Search utility. http://www.sowsoft.com/download/InstantSearch.zip

To start using this utility all you need is to install it, provide a folder, where recordings exist, provide a file type of recordings and create an index database file, where index data will be stored. Then you will make searches providing parts of recordings filename that correspond to housekeeping information of you interest.

Lets see how this works.

1. After installing, click on Databases link and choose the folder, where recordings are stored – C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings. Also turn on Full Path option (to search in subfolders) and turn off Find Folder option.
Be sure to provide folder by pressing on Add drive or folder…! If you type folder name manually, the program will add unnecessarily symbols (as you can see on the picture).

(http://unified.com.ua/sites/default/images/recsearch_1.png)

2. Set file type wav in and click Save DB to make index database file. I named it recordings.idb.

(http://unified.com.ua/sites/default/images/recsearch_2.png)

3. Now press Rescan button. Then click on button with ellipsis and specify Extension number and date, for example. Use AND / OR operators! Click OK and Search. The program will filter recordings based on provided values!

(http://unified.com.ua/sites/default/images/recsearch_3.png)

4. I would recommend to hide unnecessary columns in search results window. Also pressing Options button you can set startup options of the Instant File Search utility.

Good luck!

By Nick Galea|June 3rd, 2009|Comments Off on Indexing and Searching Conversation Recordings