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What's New

This release contains the following new features and enhancements:

A new configuration option, g:tenant-prefix in the [elasticsearch-<data-source-id>] section(s), supports SDR and other reporting where Genesys Info Mart obtains the data from an Elasticsearch cluster shared across multiple tenants.

Section: elasticsearch-<data-source-id>Default Value: No default valueValid Values: A string identifying the tenant on a shared Elasticsearch clusterChanges Take Effect: On the next ETL cycleDependencies: NoneIntroduced: 8.5.011.15

If specified, the option value overrides the index-pattern and index-regexp values from the XML source metadata, and the tenant prefix is included in index pattern and regexp strings.

Example

The following table illustrates the effect of specifying a tenant prefix, where the source type is sdr and the source ID is sdr0.

[elasticsearch-sdr0].g:tenant-prefix

index-pattern

index-regexp

Not defined

‘sdr’-yyyy.MM.dd

sdr-*

-my-tenant

’sdr-my-tenant’-yyyy.MM.dd

sdr-my-tenant-*

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Dependencies

To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.514.11 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.

Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.