In order to process your request, our specialists need the EXACT model number of your fixture. If you are unsure of this information, we will not be able to assist.

We are unable to process requests for replacement hardware (screws, nuts/bolts, etc.) If you did not receive the hardware that was supposed to be included, please contact the customer service department at sales@lightingdesignexperts.com or 1-855-300-9231, option 3.

If you received your part from us within the last 30 days that was damaged in shipment, please contact customer service for a replacement.

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Lighting Design Experts believes that ordering online should be simple. That's why we've made it simple on our site. ALL of the products we offer are covered with our Price Insurance. EVERYTHING has Free Shipping both Ways. Hate the wait? EVERYTHING is Delivered in 1 Week or Less or We Give you $50 (only on items that are in-stock). Our goal is to truly make your experience the best it possibly can be when shopping online.

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Everything on our site is covered under the same policies and warranties. No questioning if a specific product or brand is covered, or what the actual price will be when you check out. EVERYTHING is covered under our Price Insurance. EVERYTHING comes with a Product Insurance Plan (Lifetime Warranty). We hope that you'll love your product when you receive it, but just in case, we've got that covered too - If it doesn't work out, Return Shipping's on Us!