Southern Water apologise after leaving 300 homes without water

Southern Water have issued an apology following a burst water main in Newport

“We’d like to apologise to all customers affected by yesterday’s burst on the industrial estate in Manner View Road, Newport.

“We’re pleased to say that repairs to the 450mm main were completed at around midnight last night.

“Our clean up crews and support teams are on site today to help and advise all affected customers.

“We’d like to thank Island Roads and the Environment Agency for their help during yesterday’s incident, but most of all the Isle of Wight Fire and Rescue Service, who helped us to pump water out of affected units and protected many other buildings from flooding.”

Some background on why the homes where left without a running supply

To repair the main, we needed to cut out and replace a 1.7metre section of damaged pipe.
Seven commercial properties were affected by flooding and around 300 residences were without water for around two hours last night (8-10pm). This was while their water supply was re-zoned so we could safely repair the burst main.