You guys might sell more of the new Trimstar if you cared to put actual pictures and info on the new machine on your website. There are some businesses here grossing $100K a year that manage to properly update their websites.

And the Torque numbers on the old trimstar spec page have been wrong for years now. Makes me wonder what the attention to detail is on the machines themselves.

You guys might sell more of the new Trimstar if you cared to put actual pictures and info on the new machine on your website. There are some businesses here grossing $100K a year that manage to properly update their websites.

And the Torque numbers on the old trimstar spec page have been wrong for years now. Makes me wonder what the attention to detail is on the machines themselves.

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The new TrimStar is on our new website that will be public soon, sorry for the delay.
We are selling them as fast as they come off the production line, in fact their is a waiting list for them.
As to the specs on the old sheet, sorry, mistakes do happen.
What would a misprint on a piece of literature have to do with the attention to detail on the actual mower?

The point is, if a corporation can't be bothered to get information on their website correct, especially after it's been wrong for years now, what are the odds they're paying attention to other details? The effort required to make the change on the website is minute compared to the effort to make the machines better. If you guys can't do the easy thing, why should be we encouraged that you'll fix other problems?

A monkey can take a few pics of a new machine and post them and the usual specs on a webpage. Dozens of lawnsite members here do it themselves. The fact that Hustler doesn't consider this reflects on their company tells me all I need to know about the attitudes there.

Suit yourself. I prefer not to do business with people who think "good enough" is ok and "we'll get around to it eventually" is the standard. You might consider asking some of the folks at Chrysler and GM how that attitude worked out for them.

The point is, if a corporation can't be bothered to get information on their website correct, especially after it's been wrong for years now, what are the odds they're paying attention to other details? The effort required to make the change on the website is minute compared to the effort to make the machines better. If you guys can't do the easy thing, why should be we encouraged that you'll fix other problems?

A monkey can take a few pics of a new machine and post them and the usual specs on a webpage. Dozens of lawnsite members here do it themselves. The fact that Hustler doesn't consider this reflects on their company tells me all I need to know about the attitudes there.

Suit yourself. I prefer not to do business with people who think "good enough" is ok and "we'll get around to it eventually" is the standard. You might consider asking some of the folks at Chrysler and GM how that attitude worked out for them.

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Ok.
Thank you for your thoughts and concerns.
I will make sure the people that need to read this, do.
Good enough is not ok for Hustler nor is we'll get around to it eventually, I dont know why you think this is the case.

Ok.
Thank you for your thoughts and concerns.
I will make sure the people that need to read this, do.
Good enough is not ok for Hustler nor is we'll get around to it eventually, I dont know why you think this is the case.

Pj

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Just to chime in, why would you ever judge a company by a webiste? There are lots of companies that dont have websites. I sure hope we dont get judged by ours, we wouldnt be in business but a day.

We have hustler, and the machines are second to none. Problems are taken care of immediately, and when there is an issue the guys at Hustler ALWAYS take care of us!

Thanks PJ for YOUR and your companies attention to the guys out there doing this for a living!

Unfortunately, when you click on "download brouchure" an error message comes up instead of the brochure. And when you click on "watch video" I got a trolling load message that never did load the video in. I suspect it simply requires a software download to update my browser. Still, this could be a stumbling block for many users who don't feel the need to make realplayer downloads before they can watch the video.

For the poster who asked why anyone would judge a company based on a website? Well, admittedly a website isn't 100% of what I'd base an assesment of a company on. But in 2009 it does matter. If it didn't, why would anyone bother to have company websites? In a competitive business it could mean the difference between a customer never coming out and testing a machine because they never find out about the innovations money and time has gone into developing. In a city where I see about 2 Hustler wb's a year (vs literally hundreds of Exmark hydros, and nearly as many Scag and Toro wb's) I'd say they need all the help they can get in the marketing dept.

Hustler Turf isn't your small business. They have plenty of resources to do the job. And they can't just send out flyers or put an ad in the local classifieds to make sales.

Here's an experiment. Go try the Lexus Website. Or Infiniti's. Or other companies considered near the top of their respective fields. I'm guessing you won't find too many outdated pages, typos, or non-functioning links there. Then go try Pontiac's page, and tell me which was more informative, well laid out, and easy to use. You decide if there's a correlation there.

Try reading an old book, "In search of excellence". Often little things indicate a mindset that goes beyond what you can see and touch. Getting these little things right demonstrates an attitude that excellence is the standard. And nothing less will do. That's what buyers want to see. Everyone makes mistakes. Nothing is perfect. But it's not a bad idea to strive for that anyway.