Working for a market leading Insurer, this business critical role within Group Operations, will deliver key operational support to the Claims Department.

You would work with a network of internal and external contacts to strive to continually improve operational services. Thus playing a key role in the development of the procedures and processes which contribute to the success of the Claims team in meeting its objectives.

Principle Duties and Responsibilities

- Build strong productive relationships with the Managers and Staff within the Business and IT units as well as external third parties- Produce project and business analysis deliverables, such as requirements analysis, functional specifications and user acceptance tests to ensure consistency and clarity of brief between the stakeholders- Manage projects in line with management methodology and project gateways- Present to both senior Staff in headline, commercial terms and wider divisional audiences

Person Specification

- Experience of working as a Project Manager / Business Analyst- Knowledge of Insurance operations- Highly analytical with strong attention to detail- Excellent communication skills and ability to build effective working relationships, both internally and externally- Strong IT skills- Demonstrable evidence of problem solving skills- Driven and proactive with the ability to identify improvements and ability to work with others to implement- Experience of LEAN, or any other process improvement methodology, would be advantageous