Articulate Presenter stops working in PowerPoint

I have used Articulate to record the audio in a presentation (Studio 13 and PowerPoint 2013) When I click on Audio Editor I get an error message that Articulate Presenter '13 has stopped working - A problem caused the program to stop working correctly. I then have to close the program - after that happens I can't close PowerPoint without going to the task manager.

I have tried restarting my computer - doesn't help. Is there something that I can do to fix this in PowerPoint itself?

When I click on the .exe file this isthe message I get (attached), so instead of using the .exe file I have, I chose the link inthe help doc.

That worked fine, I reinstalled theprogram but after I rebooted it still isn’t working – same error message. Anyother suggestions? I responded to your email but not sure whether you get that so am posting this here too, sorry for any duplication!

I have discovered that it is only this file that doesn't work - I tried to edit recording on another and it worked. I went back to the file that didn't have any recording on it and I can get to the audio editor - so, it looks like the file might be corrupted and I will need to re-record the audio - what do you think?

At the bottom of the Reuse Slides panel, select the Keep source formatting check box.

Right click the first slide in the Reuse Slides panel and select Insert All Slides.

Save the new presentation and republish.

Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.