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Sparkol Videoscribe is Always Crashing.

V

Valerie Alexandra Argueta

Started a topic Sun, 11 Jan, 2015 at 6:15 PM

Hello! Whenever I put a text on my presentation or I want to save my work, Sparkol Videoscribe crashes. I took off all the images that might be affecting it; I also tried to minimize the size of the texts, but there is not result. How can I solve this problem?

Sincerely,

Valerie Argueta

M

Mike Metcalf

On Sun, 11 Jan, 2015 at 8:21 PM

suggestions:1) remove all imported fonts that you are not using2) optimize all of your images to less than 500KB3) make sure your import quality setting is about 600-12004) upload your .scribe work file for specific feedback

Here are some suggestions:1) remove all imported fonts from videoscribe that you are not using.2) optimize all of your images to less than 500KB. (1kb-200kb is probably sufficient in many cases.)3) consider setting your default quality within the range of about 800-1200.4) save your work as a .scribe file and attach it here for specific feedback.

5) or save your project to the cloud folder and raise a ticket to ask customer support for help.