Incorrect login detailsYour account has been bannedYour account is lockedYour account has been deletedYou have reached the limit of authorised attemptsYour account name has been blacklistedThis Ankama account is protected by the Authenticator.1. Open the Authenticator application.2. Select your account.3. Select ''Unlock''.4. You will have 30 seconds to retype your account information.

And then it suddenly closes. I tried going to the dofus folder, giving permission to uplauncher and executing it, but it says "This application is unable to access the internet. Do you want to define your network settings?" I don't use proxies or anything of the sort, so I'm stuck now, any help?

I don't think anyone knows. I'm usually the first to jump on these but I know absolutely nothing about Linux. Perhaps you can try this.......... Again, I don't know anything about Linux, I know I have a potential fix for Ubuntu 9.10 and I don't have any idea if other numbers are completely separate OS's or updates. Anyway, cross your fingers and hope for the best if you can do this.

---------------------------------------Contents1 - What is the fix? 1.1 - Fix for Windows XP 1.2 - Fix for Windows Vista/Windows 7 1.3 - Fix for Ubuntu 9.10 Karmic (Linux)2 - FAQs---------------------------------------1 - What is the fix?This fix is different from your normal in-game cache clear! The normal in-game cache clear seeks to erase all of the files that dofus currently uses which include but aren’t limited to, item names, locations, spell names, monsters, NPCs and statistic names. When cleared, all of these have to reload, but a lot of bugs occur when the files in your cache that aren’t controlled by the in-game cache clear just sit there. These files get read accidentally by the client and errors occur such as black screens and inability to talk. What this fix does, is it targets the entire Dofus cache! Instead of just deleting the necessary files, it deletes ALL of the files, the ENTIRE Dofus cache! What this does is it forces your game to create an entirely new cache with brand new game files. The only difference is, any files that were broken are either overwritten with good ones or they were deleted when you wiped the cache! That should fix MOST of the bug problems that you encounter!

1.1 - Fix for Windows XPHow to clear cache if your Operating System is Windows XP:Step 1.) Go to C:\Documents and setting\[User]\Application Data\ ([User] refers to your Computer's User. It is different for everyone.)Step 2.) Once there you'll see a bunch of folders representing the Dofus client. Among them will be "DofusOnline.XXXXXXXXXXX" or OTHER Dofus folders. Delete ALL of these directories. Restart Dofus 2.0 client (If you are having trouble finding this directory, use your Computer's 'Search' function)

1.2 - Fix for Windows Vista/Windows 7How to clear cache if your Operating System is Windows Vista or Windows 7:Step 1.) Go to C:\Users\[Name]\AppData\Roaming ([User] refers to your Computer's User. It is different for everyone.)Step 2.) Once there you'll see a bunch of folders representing the Dofus client. Among them will be "DofusOnline.XXXXXXXXXXX" or OTHER Dofus folders. Delete ALL of these directories. Restart Dofus 2.0 client (If you are having trouble finding this directory, use your Computer's 'Search' function)

1.3 - Fix for Ubuntu 9.10 Karmic (Linux)How to clear the cache if your Operation System is Ubuntu 9.10 KarmicStep 1.) Go to Places -> Home Folder Step 2.) Press CTRL-H to Show Hidden (or you can go to View -> Show Hidden)Step 3.) Open -> .appdata Step 4.) Delete all of the Dofus folders in thereStep 5.) Restart Game

2 - FAQsQ - I can’t find the DofusOnline.xxxxxxx folder! What should I do!?A - If you do NOT have the folder listed above, then delete ALL of the dofus folders in your appdata folder. If it breaks your game, reinstall and play again, these folders will be restored. Deleting these COMPLETELY removes the cache and forces your game to make an entirely new one, all broken files will be removed and replaced with GOOD ones.

Q - I can’t seem to find the appdata folder! What should I do now? Is something wrong?A - No, nothing is wrong with your computer! The folder is hidden for your protection because messing with the wrong files in that location can break certain programs, you’ll notice that because of all the names of the folders may start to be named after programs on your computer like computer games. If you can’t seem to find the folder I’m talking about, look up into the address bar on your computer, if you click in it, it should look something like this. “C:\Users\[computer account name]”, [computer account name] being what your computer is logged in under, let’s use Mary for example. So when you see C:\Users\Mary, tack \appdata onto the end so it looks like “C:\Users\Mary\appdata”. When you’re done with that, it’ll take you to a new folder where you’ll find “roaming”, that’s your destination. Double click that folder and it’ll take you where you want to go!

run by DofusInstall.run or by you? We need more error output if we can get it. If it's you, get rid of -silent and consider appending 2> &1 to the end. If the installer did it, just throw 2> &1 at the end of your ./DofusInstall.run command. Post the output, if any, here.