TeamViewer QuickSupport on R-7 smartglasses enables remote support for increased productivity and efficiency

Tampa, Fla., July 19, 2016 – TeamViewer, the global pioneer of remote control and online collaboration software, today announced its integration with Osterhout Design Group (ODG), maker of the world’s most advanced Augmented Reality (AR) smartglasses, the R-7. With this integration, R-7 smartglasses users have access to remote technical support while in the field.

ODG’s smartglasses have seen major traction across key markets including healthcare, energy, transportation, warehouse and logistics and government. It was even picked up by NASA to enhance space exploration.

Built on top of ReticleOS, ODG’s Android-based operating system, TeamViewer QuickSupport enhances user experience by enabling easy remote connections for real-time support. With this integration, technicians have the ability to see exactly what a user wearing the R-7 Smartglasses sees, allowing for easy field professional guidance, administration and support.

“The best way to help people actually engage with the world through technology is to provide the most compact stand-alone systems possible, “ said Pete Jameson, COO ODG. “ We have barely touched the surface of what’s possible with Augmented Reality but head-worn computing is quickly becoming the platform of choice to drive productivity, efficiency and safety within enterprise and industrial markets. The R-7 smartglasses are already changing the way work is done in these segments, as workflows and applications rapidly mature. The R-7 includes state-of-the-art optics, electronics and industrial design, and we look to our Reticle AppCenter to provide a broad set of applications and uses cases that support our customers. TeamViewer QuickSupport joins a highly vetted list of apps that provides our users with the efficiency and experience they expect.”

“With this integration with ODG, we’re continuing our commitment to furthering the use of smartglasses throughout the enterprise,” said Alfredo Patron, Vice President Business Development at TeamViewer. “Businesses increasingly rely on advancements in technology to stay agile and competitive, and screenless devices such as R-7 Smartglasses offer an unprecedented opportunity across industries. We’re excited to continue our venture into device management beyond smartphones and desktops, and expect to see more growth for our company in this area.”

The QuickSupport App will be available through the Reticle AppCenter and requires a premium or corporate license for download.

About Osterhout Design Group

Founded in 1999, ODG has grown into one of America's leading wearable technology companies. The company develops fully mobile and lightweight head-worn devices, with high-definition, immersive viewing experiences that enable augmented reality and virtual reality in ways never seen before.

ODG’s current flagship product, the R-7 smartglasses, were built for enterprise and industrial users and have been adopted by leaders in the healthcare, energy, transportation, manufacturing, warehouse and logistics sectors. The AR smartglasses are revolutionizing multiple corporate value chains and making workforces more productive. ODG is led by its CEO Ralph Osterhout who has been in the business of building smart devices for over 40 years. The company is privately held with over 80 employees.

About TeamViewer

Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio.

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