If you are not already a member, you will be automatically enrolled in the Caribbean Miles programme. Your Membership number will also be your Caribbean Miles number for easy reference.

Priority Status for fully booked flights

In the event that we are unable to confirm your reservation requests as a result of pre-sold flights, priority consideration will be given for confirmation as cancellations are registered.

Preferential Airport Check-in

Upon presentation of your Club Caribbean Membership card, members receive the privilege of check-in at the Business Class counter. This facility is offered only to the Member and one guest travelling with the Member. Courteous, experienced Customer Service Representatives will provide prompt and efficient service, ensuring you a speedy check-in.

Waiver of flight and Date Change Penalty

We understand that as a business traveller, the need for flexible travel planning is vital. In an effort to help you achieve this, tickets that carry date change penalties can be changed at no additional cost. Note: Club Caribbean Five (5) Waiver of Flight and Date Change Penalty Vouchers do not apply to fare upgrades or reissue fees resulting from a date change.

Club Caribbean members will be issued Waiver of Flight and Date Change Penalty Vouchers which are to be used when requesting flight and date changes. The voucher(s) must be presented at the check-in counter on the date of travel.

Club Caribbean Members are requested to have the vouchers with them at all times when travelling. Flight and date change fees are non-refundable. Flight and date changes will be subject to seat availability and must be within the validity of the ticket.

Priority standby at airport

In the event that we were unable to confirm your booking and you are travelling stand-by, priority consideration will be given if seats become available.

Priority baggage handling

As a Club Caribbean Member, your baggage will be given priority handling when travelling on Caribbean Airlines flights. Baggage regulations apply to all Members.

Access to our hospitality lounges & business centers

When departing on a Caribbean Airlines flight, Club Caribbean Members and one travel companion (16 years and over) are welcomed in the luxurious hospitality lounges available at selected airports. Simply present your Club Caribbean card and Caribbean Airlines boarding pass to our representative who will be happy to accommodate you.

Antigua

Barbados

Jamaica (Kingston)

St. Maarten

Trinidad (POS)

Toronto

Miami

New York

Suriname

Guyana

Our lounges provide a serene and comfortable atmosphere where you can relax with a friend, finalise your business plans, enjoy a cup of coffee or complimentary cocktails from the bar, view the current news on television, make your last minute phone calls, or browse through our latest publications.

Club Caribbean Members may sometimes require internet connection and faxing facilities to conduct business while waiting on flight departure. The business center located in the hospitality lounge is available to you.

Priority boarding

When it’s time to board your Caribbean Airlines flight, you will be given the opportunity to board the aircraft first (along with Business Class passengers) so that you can secure your seat in a comfortable manner.

Discounts at Caribbean Airlines Duty Free shop

Upon presentation of your Club Caribbean card, you are eligible for a 10% discount on all purchases made at our shop, located at Piarco International Airport – Trinidad.

Personalised baggage tags

Upon joining the Club Caribbean programme, members will be issued personalised Club Caribbean baggage tags, which can be used at your convenience. These baggage tags are issued every two years once membership is renewed.

Family Members can be co-applicants

Co-application is extended to one family member who wishes to enjoy Member benefits.

Our telephone/fax numbers are shown on page 18 of this guide. Please quote the following when making the report:

1. Your name and address 2. Club Caribbean card number 3. The expiry date

In the event of any changes to your address, company or company address, please advise the Club Caribbean office.

Terms and Conditions

1. Membership of Club Caribbean is open to all business clients and their family* members over the age of 16 years, and is obtained by submission of the Club’s application form together with the required fee. * Family means spouse, child, parent, brother or sister (all applicants must be 16 years or older).

2. Club Caribbean card is for the exclusive use of the Member and is not transferable. Benefits will be available only to the person whose name is printed on the card.

3. Membership Airline related benefits are only valid on Caribbean Airlines services. Ground privileges, which are not airline related, are available at any time during the period stipulated on the card. The card is not a credit card. Enrolment fees are non-refundable and subject to change without notice.

4. The card remains at all times the property of Caribbean Airlines, which reserves the right at any time in its absolute discretion to refuse Membership or without notice to revoke Membership or to refuse or withdraw benefits. If Membership is terminated by Caribbean Airlines because of any breach of the terms and conditions, or for any misuse of Club Caribbean benefits, the Member will not be entitled to any refund in respect of Membership fees.

5. You may choose to terminate your Membership at any time by giving notice in writing and returning your card and unused Waiver of Flight and Date Change Penalty Vouchers to Caribbean Airlines. Membership fees are not refundable.

6. Caribbean Airlines reserves the right in its absolute discretion to withdraw, cancel, vary or in any way change at any time, without notice, any benefits previously offered. Caribbean Airlines shall not be liable for any loss or damage resulting from such withdrawal, cancellation or variation. In the event of such change, Caribbean Airlines will use its reasonable endeavours to notify Members. Compensation for the temporary or permanent closure of any Club facility will not be entertained.

7. Some of the facilities and benefits offered to Members are provided by companies with which Caribbean Airlines has made arrangements, but over which it has no control. These benefits will therefore be subject in each case to the terms and conditions of the companies providing such benefits. Accordingly, although every effort will be made to ensure these benefits are available, Caribbean Airlines will not be liable for any loss or damage arising from the provision or non-provision whether in whole or in part, of any such benefits or facilities.

8. Attire and conduct while using the Lounge facilities must be in keeping with good taste and a dignified atmosphere. Smoking is not permitted.