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OK, but watch the nickels and dimes

We stayed here for 3 days, and found the rooms, and facilities to be wee maintained, clean and comfy. The rates were reasonable as well (at a discount) our only minor complaint was when my partner requested a plate and knife to bring to our room for some cheese we had purchased for a snack, we were informed it would be a 6.50 euro fee. A bit of a put off, though not a big deal. We would recommend for a stay from a functional standpoint.

Stayed: January 2010, traveled as a couple

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Ask airthug about Herbert Park Hotel

1 Thank airthug

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Have stayed here a few times in the past and just recently this weekend. Have always found the hotel to be fine, it is clean and very central for a visit to Dublin and comparatively reasonable rates. However I have to say that this time the customer service and hospitality at the hotel was absolutely shocking and appalling, we were staying in the hotel for a two night break and on return from shopping on Saturday we returned to the hotel at approx 2pm, I had purchased a take away tea and paper from newsagent across the road with the intention of bringing back to my room (there are no teamaking facilities in the room), upon returning to my room I found that it was being cleaned and I could not get in, I proceeded to an area in the foyer to wait. I sat with my husband and we were chatting when a waitress approached me and asked me to leave the area as I had not purchased my tea at the hotel, i explained that I could not get access to my room and had to wait, she was not happy at this and went to get her manager, The restaurant Manager manager another came over and also requested that I leave the area, at this point people are looking in my direction and it is getting very embarrassing...anyway the duty manager arrived and was not any better she insisted I leave the area and move to another seat at the far side of reception, it was like I was an outcast was being treated as such, there was no understanding that my room was not ready and it was not my intention to sit there and drink my 'take away tea', I could not believe they were making such a fuss, I stood my ground and after about 5 mins I returned to my room, absolutely fuming. I spoke to the other duty manager the following morning when we were checking out but he said the same that it was policy and really was a little uninterested at what I had to say....another lady was at reception and had a complaint also about something that would have been very easy to rectify like my situation but the staff are incapable and it seems the managers of making any decisions or using their initiatiive to deal with any problems that arise, they are after all in the hospitality business and really need to get back to basics and learn what hospitality is all about - its such a shame and I will certainly not be staying at this hotel again and I really liked staying here, but I was so humiliated and upset at how they treated me and handled the situation that I will not be giving them my business in the future.

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Ask Bruree about Herbert Park Hotel

4 Thank Bruree

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This hotel has a policy that if you have no credit card they take 100 euro disposit cash only, it cannot be paid by laser card but payment for room can, we turned up late for a function we had to go to and had no cash ask them to use laser could not asked them to let wife go up and get ready and I come down in five mins and go and get cash they refused outright my wife had to sit in reception while I went over to pass machine in rain to get cash. There refusal to let wife up to room to start to get ready as we late already was rude. Then when we came back at 12 got two sandwiches and they retused to put it on bill I had to go up to room get wallet and come back down and pay 30 euros while hotel had 100 cash belonging to me, To be honest hotel and price was ok but service and complete lack of customer care made it not worth.

Stayed: January 2010, traveled as a couple

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Ask carlow100 about Herbert Park Hotel

2 Thank carlow100

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I have stayed in the Herbert Park a few times this year and have to say it is a great place. The rooms are very spacious and have lovely views over Herbert Park and it is in a great location in Dublin, but my favourite thing is the food - the breakfast is amazing, as is the lounge food and dinner in the restaurant....which is unusual for a hotel in my experience...

Stayed: September 2009, traveled with friends

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Ask megfi about Herbert Park Hotel

1 Thank megfi

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

im just back to england from a week in the herbert park hotel,dublin.i have stayed in many hotels there and this was simply the best by far.the staff and service was second to none.nothing was to much trouble for the staff.you need a resturant,the staff add me booked into one in minites.the full irish beakfast was out of this world.thats something coming from an english man.i would recommend this hotel to anybody.

Stayed: September 2009, traveled as a couple

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Ask handyadam1 about Herbert Park Hotel

1 Thank handyadam1

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stayed just one night but will definately be back . Hotel is spotless, staff pleasant and helpful, rooms are a good size. The lunch menu is great but the breakfast is the best I have ever experienced in any hotel, for that alone i will return !

Stayed: September 2009, traveled with friends

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Ask msjolie about Herbert Park Hotel

1 Thank msjolie

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.