Bourgas Airport

Customer Reviews

"no organized waiting lines"

Martin Wittler (Germany) 1st July 2018

Not Verified | The airport passport control is in no way able to handle the amount of passengers. This was clear since the beginning of the year 2018, when the airlines scheduled the flights! 1 hour 45 minutes was the waiting time on the 29th of June in the evening, not peak season yet, in an overheated room, so many people fainted. Not to mention the tradional grumpy public officers style in Bulgaria, also present at the airport. For the summer season 2018 avoid this airport at any cost. For elderly, think of your health and contact your travel agency for rebooking. We are almost 40, fit guys and were absolutly excausted after waiting in this overcrowded room with no organized waiting lines for so long! It is hard to believe that FRAPORT, managing the airport, was not able to intervene with Bulgarian Customs staffing! To fly into Sofia and catch the motorway for a nice 4 hour trip is an alternative if you do not want to spoil your holiday!

Experience At Airport

Arrival Only

Date Visit

June 2018

Type Of Traveller

Couple Leisure

Queuing Times

12345

Terminal Cleanliness

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Terminal Seating

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Terminal Signs

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Food Beverages

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Airport Shopping

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Airport Staff

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Recommended

no

1/10

"arrogance and rudeness"

Jacqueline Baldwin (United Kingdom) 25th June 2018

✅ Trip Verified |
Beyond belief! I hope this was just an unfortunate two-off experience as we had a lovely holiday in all respects with the exception of arrival and departure at Bourgas Airport. Arrival - 10.45am - massive queues extending to the outside of terminal building waiting for staff to open up Passport Control. Queued for 50 minutes after which 3 staff, yes only 3, came on duty to process us through by which time other arriving flights had joined the queue. On eventually reaching the manned booth, attitude of staff member was most unpleasant. Departure - arrived at airport 10.30am and again massive queues accumulated for Desks 11&12. Situation was not helped by incorrect desk check-in information being displayed for other flights to join our queue. Queued for 25 minutes outside in hot sun then another 30 minutes inside a stuffy un-airconditioned area. Security - all I can say is that I have never encountered such arrogance and rudeness. Please don't think this is typical of Bulgaria as it is not. Hotel staff and locals were all very hospitable and I would like to return but do hope that airport staff are given a much needed customer relations course. I know we Brits are renowned for our orderly queues but there is a limit to our patience and if they want to encourage tourism to their country get they need to get their act together.

Experience At Airport

Arrival and Departure

Date Visit

June 2018

Type Of Traveller

Couple Leisure

Queuing Times

12345

Terminal Cleanliness

12345

Terminal Seating

12345

Terminal Signs

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Food Beverages

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Airport Shopping

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Airport Staff

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Recommended

no

1/10

"Manners cost nothing"

Lorna Burns (United Kingdom) 21st June 2018

Not Verified | I found the airport nice. The staff were very arrogant, there is no need for the unpleasant staff going through customs. Manners cost nothing, we are holiday makers going into your country to spend our money. We should be treated with respect instead off very unpleasant and off putting people.

Experience At Airport

Departure Only

Date Visit

June 2018

Type Of Traveller

Family Leisure

Queuing Times

12345

Terminal Cleanliness

12345

Terminal Seating

12345

Terminal Signs

12345

Food Beverages

12345

Airport Shopping

12345

Wifi Connectivity

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Airport Staff

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Recommended

no

2/10

"security were very rude and useless"

D Valkova (United Kingdom) 3rd September 2017

❎ Unverified | The staff at security were very rude and useless. The particular lady was very uninformed and was smirking and laughing when asked a question, rather than giving an answer. I would recommend customer service training for all staff. The prices at the airport were also out of the normal 3.90lv for a small water.

Experience At Airport

Departure Only

Date Visit

September 2017

Type Of Traveller

Solo Leisure

Queuing Times

12345

Terminal Cleanliness

12345

Terminal Seating

12345

Terminal Signs

12345

Food Beverages

12345

Airport Shopping

12345

Airport Staff

12345

Recommended

no

2/10

"massive queues to check in"

S Hudson (United Kingdom) 14th July 2016

Arrival went smoothly at Bourgas but departure was a joke. There were massive queues to check in and then with less than an hour to our departure we had another massive queue to pass through security. There was time for a quick visit to the toilets before we boarded our flight which was 30 mins late taking off due to the chaos. If we had wanted to purchase duty free there was no time and all the shops seemed empty. We were grateful that we did not book the VIP Lounge as we not have been able to use it.

Experience At Airport

Arrival and Departure

Date Visit

July 2016

Type Of Traveller

Couple Leisure

Queuing Times

12345

Terminal Cleanliness

12345

Terminal Signs

12345

Food Beverages

N/A

Airport Staff

12345

Recommended

no

1/10

"airport staff were surly"

Ann Bennett (United Kingdom) 24th September 2015

The airport has undergone and complete refurbishment, no complaints there. Our return flight was at 7.20am the terminal was very quiet. From our first encounter with check-in woman, through security and passport check, every one of the airport staff were surly to be the point of being rude. Check-in desk woman put her hand up to my face when I asked if we had seats allocated together. She never spoke one word, just raised her hand to silence me then slammed boarding passes on the counter. Next the girl before security ripped boarding passes from me, tore them in two and practically threw them back. Completely unnecessary. The woman who searched me indicated with gestures for me to raise my arms, turn around and then dismissed me with a flick of the hand. Last was the dour faced man checking passports. Again not one single word of acknowledgement, just a backward not of the head which I assumed meant 'you can pass'. Awful staff.

Experience At Airport

Arrival and Departure

Date Visit

September 2015

Type Of Traveller

Couple Leisure

Queuing Times

12345

Terminal Cleanliness

12345

Terminal Seating

12345

Terminal Signs

12345

Food Beverages

12345

Airport Shopping

12345

Wifi Connectivity

12345

Airport Staff

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Recommended

no

3/10

Bourgas Airport customer review

Doug Knock (United Kingdom) 16th May 2012

Airport is not greatest - currently outdoor seating is shut so were stuck inside in airless area for 2 hours. Toilets not great water very expensive and I have been short changed (admittedly 4 years ago). It's improved a little but long way to go.

Queuing Times

12345

Terminal Cleanliness

12345

Airport Shopping

12345

Recommended

no

1/10

Bourgas Airport customer review

L Lockwood2nd June 2010

Baggage claim took over an hour and the decor in the arrivals lounge is third world. In the departures area it took ages to check in and in the lounge itself there are hardly any shops and equally a very poor standard of decoration. Worst airport I have been in.

Recommended

no

1/10

Bourgas Airport customer review

Alexander Olaisen4th July 2008

On arrival baggage claim took over an hour and it was extremely warm. On check-in two weeks later it took approx 50 min. Very warm inside the airport and extremely crowded at times due to charter- traffic to Sunny Beach. The airport is not a pretty sight quite the contrary really looking very old and worn. Possibly among the worst international airports I've been to.

Recommended

no

3/10

Bourgas Airport customer review

Markus Flatscher3rd June 2008

A smart little airport. The baggage claim on our arrival took quite long because the baggage- conveyor-belts are very small. Check-in one week later was very quick. Despite its size the airport is a bit confusing because of its soviet architecture.

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