Call Center

Phones

E-mail

Working hours

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02

Fax

(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

Registration fee for the service "SMS/e-mail notification" (one-off fee)

3 BGN

Free

Monthly fee for the service "SMS/e-mail notification"

0.30 BGN

Free

One-off fees

5 BGN

Free

Monthly fees

4.30 BGN

2.90 BGN/3.20 BGN**

For the purpose of this example it is assumed that the client withdraws 4 times a month at ATM of Raiffeisenbank and makes 2 internal transfers through Raiffeisen Online in BGN.

You can calculate what you could save, according to the number of banking operations which you make each month.

* Valid for unlimited withdrawals and transfers

** Using Account “For Salary”, you pay a fixed monthly fee of BGN 2.90/BGN for clients with salary transfer/other regular monthly income over BGN 145 into an account at Raiffeisenbank /BGN 3.20 for clients without salary transfer/other regular monthly income over BGN 145 into an account at Raiffeisenbank, regardless of the number of operations (ATM withdrawal, contactless debit card payments, intrabank transfers in BGN in Raiffeisen ONLINE, number of SMS notifications). You choose which service to use based on your needs.