Actually I'd like to counter that this machine actually has good reviews the average is 4 out of 5. The way the lowes sorts things by default has the bad reviews 1st. I have this machine, in a house with 4 non related adults so it's constantly in use. After year and a 1/2 we've had no problems, and it's not loud it's quiet it does a great job and I'm so happy with it. It's so much better than our old last one and the water bill went way down. Additionally it seems to spin super fast so the clothes get really dry.

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