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Privacy and cookies

You can use the Norfolk Community Directory to browse or search for services, groups and activities, anonymously. If you choose to creat an account (eg to save favourites etc), the personal information you are asked to supply on your registration form ("Your
Personal Data"), will be used as follows: (i) to administer your registration and Account; (ii) in making decisions about whether Content you submit should be accepted, rejected or used. Your Personal Data will be kept private and confidential, and will
not be passed on to third parties without your express consent and will be used in accordance with our Privacy Policy.

If you choose to provide information for our directory, you are responsible for keeping that information up to date. You should be aware that this is a public directory and users can share this information via email or on social networking sites, like Facebook.
We may share directory record(s) with other councils (eg Suffolk County Council) to use on their own service directories. In turn, we include information from other councils on the Norfolk Community Directory to enhance the breadth of information we provide.
By publishing a record on the Norfolk Community Directory, providers are consenting to their information being shared in this way.

Below is a list of the cookies which are used on the Norfolk Community Directory and why, and what would happen if you disable them.

Stores the user's session ID to allow the site to recognise your movement around the site as being from one computer

Information about the user’s current session

Expires at the end of the session (when you close your browser)

Without this cookie, much of the website’s functionality would be impaired, such as searching and filtering results, navigation breadcrumbs, etc

Managing your shortlist

Shortlist

Records the services the user has added to their shortlist

The IDs of the services in the shortlist

One year

Without this cookie the user would not be able to add services to their shortlist or have them be persisted there between visits to the site

Logging in to the Administrative area

sqlAuthCookie

Records that the user has successfully logged into their MarketPlace account

An encrypted authentication key

Expires at the end of the session (when you close your browser).

Without this cookie the user would not be able to log in to the website

In addition, as a third party (e.g. service provider) or local authority user of the MarketPlace, when you log into your account, the MarketPlace will use cookies to remember various configurations you make throughout the administrative area. These are not
recorded by the server.

Logging in to the public area of the MarketPlace

sqlAuthCookie

Records that the user has successfully logged into their MarketPlace account

An encrypted authentication key

Expires at the end of the session (when you close your browser)

Without this cookie the user would not be able to log in to the website

Remembering your search options

mp-search-…
(e.g. mp-search-serviceType)

Records the user’s advanced search options so that they can be recalled when refining the search or navigating back to the homepage

The search field (encoded in the name of the cookie) and the value chosen

Expires at the end of the session (when you close your browser)

Without this cookie the user’s advanced search options would not be remembered between page views

Text size accessibility widget

TEXT-SIZE

Records the user’s preference of text size so that it is persisted between pages and visits to the site

Ensures the user sees the updated count if they share a page and return to it before the button’s share count cache is updated on the server

Information on the share buttons the user has clicked

Up to two years

These cookies are part of a third-party social media widget used by the MarketPlace, produced by a company called AddThis. No data from these cookies are sent back to AddThis and disabling cookies would cause unexpected behaviour for users

The “ki_...” cookies are used by CQC via a third party company called Qualaroo to occasionally offer in-page surveys. See the Google Analytics entry for more details on their purpose, data and duration

The Qualaroo cookies store whether you have been shown a survey already

The Qualaroo cookies last 5 years

Google Translate

googtrans

Records the choice if the user has used the Google Translate widget to change the language of the page

A code representing the language chosen

Expires at the end of the session (when you close your browser)

Without this cookie the translation would be disabled with every page visited

Google Analytics

_ga, _utma, _utmb, _utmc, _utmz

Together these cookies record how many people are using the website and how they move around the site once they've arrived. This helps us monitor how the website is used so that we can see where to make improvements and ensure a good service is provided

utma stores each user’s number of visits, time of the first visit, the previous visit and the current visit

_utmb and _utmc checks how long a visitor stays on the site: when a visit starts and ends

_utmz tracks where a visitor came from (search engine, search keyword, link)

_utma expires two years after your last visit to this site

_utmb expires 30 minutes after your visit, or after 30 minutes of inactivity

_utmc expires at the end of a session (when you close your browser)

_utmz expires six months after it was last set

Without these cookies, the user will see no difference in the functionality available to them, but maintenance and support of the site is made more challenging for the Local Authority. See Google’s analytics privacy policy for further information