Policies

Rush Order Policy 2015

First, we would like to thank you for your business, as it is ultimately you that is responsible for our continued growth and success. We also want to take this opportunity to make you aware of our policy as it pertains to our Rush Service. This policy is effective immediately. We are happy to accommodate requests for Rush Service; however, in fairness to all of our customers and to process these orders in the most efficient manner we will require that:

We ask that Rush Invoices be paid immediately upon completion. Ideally, we will have a credit card on file that we can charge at that time. Otherwise, we ask that payment arrangements be made by speaking with either Tracey or Eylie at 989-561-5369. In any case, Rush Orders remaining unpaid after 10 days will be assessed a 2% storage fee and after 30 days will be shipped out C.O.D., requiring a cashier’s check or money order only.

Thank you again for your business! As always we welcome your questions, comments and concerns, so please feel free to contact us at the details below, if need be.

WET TAN POLICY EFFECTIVE 1/1/15

First, we would like to thank you for your business, as it is ultimately you that is responsible for our continued growth and success. We also want to take this opportunity to make you aware of some upcoming changes in regards to our policy in handling Wet Tans. In order to get your tanning back to you in the timeliest, most cost efficient manner and also to free up valuable freezer space, we will be making the following changes effective January 1, 2015.

1.) If you send in an order that contains both wet tan and dry tan items, the order will be split into two separate Confirmations and therefore two separate Invoices.

2.) We ask that the Wet Tan Invoices, especially, be paid immediately upon completion. Ideally, we will have a credit card on file that we can charge at that time. Otherwise, we ask that payment arrangements be made by speaking with either Tracey or Eylie at 989-561-5369. In any case, Wet Tan orders remaining unpaid after 10 days will be assessed a 2% storage fee and after 30 days will be shipped out C.O.D., requiring a cashier’s check or money order only.

3.) All Wet Tans will be shipped out UPS Ground, unless prior arrangements have been made. Additionally, Wet Tans can only be delivered on our truck if they are completed within one week of our schedule departure date. Otherwise, they will ship out UPS Ground as usual.

Thank you again for your business! As always we welcome your questions, comments and concerns, so please feel free to contact us at the details below, if need be.

The Wildlife Gallery, Inc989-772-4100info@thewildlifegallery.com

GOVERNMENT REGULATION RESTRICTIONS

Due to government regulations restricting the import/export of marine mammal species (i.e. fur seal, walrus, sea otter) and the special permits needed, The Wildlife Gallery is not able to handle these species.