ANSWERS ABOUT CARTS &AMP; COLLECTION

There’s a holiday coming up. Will there still be collection?

Holiday Collection ScheduleRecology CleanScapes operates regularly on all holidays except for Thanksgiving Day, Christmas Day, and New Year’s Day. If your collection day falls on or after one of these three holidays, your collection will be one day later that week.

For example, if your regularly scheduled collection day falls on Thanksgiving Day, Recology CleanScapes will collect your material on Friday, the day after Thanksgiving. If your regularly scheduled collection day is Friday, your materials will be collected on Saturday.

Will my carts be serviced if it’s raining or snowing?

Service Alerts and Weather DelaysIf extreme weather conditions make it unsafe for our trucks to pick up your garbage, recycling, or food scraps and yard waste, Recology CleanScapes will try to collect materials on the first day that regular service resumes.

At that time, Recology CleanScapes will pick up extra materials equal to what would have been collected on the missed collection day(s) at no charge. Please check the homepage for current collection information during storms.

I’m going on vacation. Can I request a vacation hold?

To temporarily stop service, call Customer Service at 425.844.1900 or submit a Vacation Hold Form. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day.

How do I report a missed collection?

To report a missed collection, please call 425.844.1900, send us an email or use the Missed Collection Form. Please notify Recology CleanScapes within 24 hours of the missed collection. Recology operates during normal business days in the City of Carnation so if your collection is missed and reported on a Friday, collection will occur the following Monday.

Please keep in mind:

Set Out Time
Residential materials must be set out by 7am on collection day. Apartments, Condos and Commercial materials must be set out by 5am on collection day.

Material Preparation
If you find a tag on your materials titled “we’re sorry,” please correct the problem indicated. If you are a residential customer and would like us to return and collect the materials before your next collection day, there is a $15.95 return trip charge.

Collection Calendar
If you are uncertain of your collection day, login to your account to view your collection calendar, send us an email, or call 425.844.1900.

The maximum allowed weight is 14,000 lbs due to safety concerns. If the debris box weighs more than 14,000 lbs, the container will be off-loaded at the customer’s expense. Materials such as dirt, concrete, bricks or other heavy materials add tremendous bulk and weight to the container.

ANSWERS ABOUT FOOD &AMP; YARD WASTE

What goes in my compost cart?

Tips & Guidelines
Compostable material includes food scraps and yard waste. Carnation residents can subscribe to weekly compost collection for a low monthly fee. The handling and processing of compostable material is less resource-intensive than processing garbage and creates a valuable product to use in parks and gardens. Approximately 30% of all material that ends up in the landfill could be composted instead. When you keep food scraps, food-soiled paper and yard debris separate from your garbage, you extend the life of our landfills and conserve resources.

Your compost cart is collected weekly along with your garbage and recycling. To sign up for service call Recology CleanScapes at 425.844.1900.

Accepted Compost Materials

Put these types of materials in your compost cart:

Food scraps

Fruits, vegetables

Bread, pasta, grains

Eggshells, nutshells

Fish, meat, dairy

Shells, bones

Coffee grounds and filters

Tea bags

Food-soiled paper

Paper towels and napkins

Uncoated paper plates and cups

Uncoated paper take-out cartons

Pizza delivery boxes

Paper bags containing food scraps

Shredded paper

Yard debris

Grass clippings

Leaves, twigs

Weeds

Houseplants

Branches (under 4′ long, 4″ wide)

DO NOT place these items in your compost cart:

Glass

Animal or human waste

Pet litter

Diapers

Plastic

StyrofoamTM

Foil

Hazardous waste

Soil

Rocks

Stumps/limbs (over 4′ long, 4″ wide)

Lumber or fencing

Painted or treated wood

Metal

King County Yard Waste Tips on keeping containers clean, collecting food scraps in the kitchen and information about the financial and environmental benefits of composting.

Drop OffAll other hazardous waste can be dropped off at King County Hazardous Waste Drop-Off Centers. For more information call the King County Hazardous Waste Hotline 206-296-4692 or 1-888-TOXIC-ED (869-4233).

For comprehensive hazardous waste disposal information, call King County’s Local Hazardous Waste Management Program at 206-296-4692 or visit www.HazWasteHelp.org.

Recology CleanScapes provides free on-call collection of fluorescent tubes and bulbs (CFLs) for residential customers. Call our customer service team to arrange a pick-up of these materials. For commercial, apartment and condominium customers, service must be requested by the bill payer on record.

Fluorescent lights contain small amounts of hazardous substances and must be recycled separately from all other recyclables. Please DO NOT put them inside your recycling cart.

Please follow these instructions to recycle fluorescent tubes and bulbs:

LightCycle
Additionally, LightRecycle Washington is a program that allows individuals and businesses in Washington to recycle up to 10 mercury-containing lights per day for FREE. You can recycle straight and curved fluorescent tubes, compact fluorescent lamps (CFLs) and High Intensity Discharge Lights (HIDs) at authorized LightRecycle collection sites. Visit LightRecycle.org to find a collection site near you.

Sharps & Medical Needles

Putting loose sharps into the garbage is a health risk for solid waste workers. The best ways to dispose of sharps generated in the home is through a local pharmacy, a mail-in program, at your doctor’s office, or at a designated drop-off location.

If the options above are not available, syringes may be disposed of in the garbage if placed in puncture resistant container such as a number two (2) PET pop bottle, with a tight fitting or taped lid and labeled “SHARPS, DO NOT RECYCLE.” King County information is available at King County Local Hazardous Waste Management Program website or by calling the King County Household Hazards line at 206-296-4692; or by emailing haz.waste@kingcounty.gov.

Contact your local pharmacy and ask about their “sharps” collection services. Many Bartell Drugs stores offer sharps disposal containers and will dispose of sharps/needles for a fee. Contact your local Bartell Drugs store for more information.

Purchase a postage paid, mail-in container. For more information on where to purchase, search for “sharps mail in programs” on your computer, ask your doctor, or contact the following companies:

Apartment Battery Collection:
Apartment and condominium owners must call or submit a Special Recycling Item Request to arrange for a collection. Service must be requested by the bill payer on record. Please DO NOT set batteries next to carts or containers.

Property Managers: Establish a centrally located collection container at your property – a lobby, multi-use room, mail room or clubhouse – for residents to place their bagged batteries.

Drop Off:
Residential customers may also drop off household batteries at the nearest Recology Store in Issaquah.

Medications & Pharmaceuticals

Unused medicines are not prohibited from the garbage; however there are better ways to dispose of them.

Medicines flushed down the toilet add unwanted contaminants to surface water bodies and marine habitats. Medicines put in your garbage could be found and accidentally consumed by children or pets, or resold illegally.

Recology CleanScapes will collect empty, small, disposable, camping-style propane cylinders or cans when pick up is requested. Please schedule a Special Recycling Item Collection or call 425.844.1900 to request collection. Residential customers may also drop off empty camping-style cylinders at The Recology Store Issaquah.

We do not accept large propane tanks. If you have refillable propane tanks for your barbeque, make sure to reuse them or drop them off at a certified take-back facility. You can find local facilities by searching online.

Hazardous waste items are NOT allowed in the garbage. For information on disposing hazardous wastes from your business, please visit the King County Hazardous Waste website. Find out if your small business is eligible to receive free hazardous waste disposal. Find additional information on the flyer below.

ANSWERS ABOUT MY ACCOUNT

How do I pay my bill online?

View Bills OnlineYou will need your account number and the phone number on your account to register. This information is provided in the service guide you receive in December, or you can call customer service.

LoginClick the login button at the top of any page. You can use your Recology CleanScapes account to:

View your invoices

Pay your bill with a credit card, debit card or e-Check

Access your collection calendar

If you do not already have an online account, you’ll need to create an account first by using the New Account Form:

Create Account
You can create a Recology CleanScapes online account to view electronic invoices, make electronic payments, and view your account information and pickup schedule. To create an online account, you will need your Recology CleanScapes customer account number and the phone number Recology CleanScapes has on file for your account. Please call customer service at 425.844.1900 if you need this information.

Once you have this information, follow these simple steps to set up your online account:

3. Register your account:If you have not registered for a username and password, click on “Click here to register.” Fill in your information and at the bottom of the registration form, enter the phone number associated with your account. If you need to update the phone number, call 425.844.1900. When you have completed the form, click “Register.”

4. Check your email:An email containing a link to confirm registration will be sent to your email address. Follow the instructions in the email to confirm your registration.

5. Login:
You can now return to the login page and use your newly registered username and password to login to your account.

What ways can I pay my bill?

Carnation residents are billed are on a quarterly basis in February, May, August, and November. Commercial bills are issued monthly.

Pay by e-Check or credit card online or by phone:Call 425.270.4581 or visit our online payment center to pay with a check or with a credit/debit card. You will be asked to provide the following account information, which is indicated on your invoice: Recology CleanScapes customer number, invoice number, method of payment and payment amount. Your transaction will be securely processed.

Pay by automatic deduction:Automatic payment makes paying your bill easy. By enrolling in this service, your bill will be paid automatically from your checking account. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Ten days after your invoice or email notification is sent, your bill will be paid by automatic deduction from your bank account.

To sign up for this service, download and submit the request for automatic deduction payment form. Requests received by the 20th of the month will take effect on your next bill.

Processing of payments mailed to any other address will be delayed. By sending a check as payment, you authorize Recology CleanScapes to use information on your check to make a one-time electronic debit from your account at the financial institution on your check. This electronic debit for the amount of your check may be withdrawn from your account as early as the same day we receive your check. For further information about this check conversion process, please visit electronicpayments.org or call our Customer Service at 425.844.1900.

Billing Options

You can receive your bill through regular mail or you can sign up for paperless billing.

If you sign up for paperless billing, you will be notified via email that your invoice is ready for payment. The email will contain a link to your Recology CleanScapes account where you can view your bill and pay online using an e-Check or credit card.

Past Due Accounts: An account is past due if payment is not posted by the end of the billing period. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment. There is a $10 container redelivery fee to resume service. In order to resume services on a delinquent account, all charges must be paid in full. You may be required to make a prepayment.

Returned Payments: If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $20.

Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies Recology CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.

Billing Disputes: If you have questions and/or disputes about your bill or service, please call Customer Service at 425.844.1900 to speak with a representative.

Taxes and Surcharges: Your Recology CleanScapes bill includes all required taxes and surcharges.

Other Questions: For questions or comments about your service, please email us at carnation@recology.com or call Customer Service at 425.844.1900.

How do I sign up for service?

You may sign up for service or change your container size by calling Customer Service at 425.844.1900 or by submitting the appropriate form:

This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.

ANSWERS ABOUT ORGANICS

ANSWERS ABOUT PROPERTY MANAGEMENT

ANSWERS ABOUT RECYCLING

What can I recycle in Carnation?

If you can’t reduce, recycle!If you have more materials to recycle than will fit in your cart, put them in a cardboard box (2′ x 2′ x 2′ or smaller) next to your cart.

The following materials are accepted in your recycling cart. All containers must be clean and empty.

Large Appliances: For larger items, call Recology CleanScapes Customer Service to schedule a pick-up. Fees may apply.

Electronics & E-Waste

Electronic waste, or e-waste, including computers, monitors, and televisions, are not allowed in the garbage because they contain toxic materials that can be hazardous to human health and the environment. There are several options for safe disposal of these items.

Drop-off Options:Computers, laptops and televisions can be taken to E-Cycle Washington drop-off locations where they are collected for reuse or recycling at no charge. Call 1.800.RECYCLE or visit the E-Cycle Washington website for e-waste disposal locations and information.

Small electronics and cell phones are also accepted at The Recology Store Issaquah. Items dropped off at the store are collected by Electronic Recyclers International. ERI is both R2 and e-Steward certified and responsibly recycles or refurbishes all e-waste received. ERI also performs data destruction in accordance with Department of Defense and National Institute of Standard and Technology protocol to ensure 100 percent data destruction.

Large Items & Appliances

Bulky Item Collection
Recology CleanScapes offers on-call removal of large items, such as furniture or appliances, for a fee. Schedule a special pick-up for any of your large items or appliances by completing a Bulky Item Collection Form, emailing carnation@recology.com or by calling customer service at 425.844.1900.

Recology CleanScapes will collect natural, undecorated, unflocked Christmas trees in lengths of up to 4 feet from customers who subscribe to weekly compost collection. No special arrangements are necessary; just put your tree curbside on your regular compost collection day.

Flocked trees are not accepted in compost collection because the flocking can often contain non-compostable materials including adhesives, flame retardant, or additives to make the flocking glitter and shine. Flocked trees have to be dumped as garbage, and are not accepted at tree recycling facilities.

Textiles

Recology CleanScapes will collect all dry and clean clothing and household textile items (sheets, towels, table cloths, etc.) placed in clear tied plastic bags and set next to your recycling on an on-call basis. Please call customer service at 425.844.1900 to arrange collection. If your items are reusable, consider donating them to a local charity instead.

Recology CleanScapes collects Styrofoam™ blocks for recycling from Carnation customers on an on-call basis. Expanded Polystyrene, or EPS, blocks such as those that protect new appliances and electronic equipment, or used as picnic coolers should be tied in clear plastic bags and left curbside for collection. Please call Customer Service at 425.844.1900 to schedule the collection. Styrofoam™ packing peanuts should still be placed in a plastic bag and in your garbage cart.