Welligent provides organizations with a centralized system to manage clients, clinical programs, service delivery and billing in a single system. The solution is customizable and intake screens, clinical programs, progress notes can be configured to meet each organization's unique documentation needs. It includes practice management features to manage scheduling, patient calls, front desk and billing functions. Progress notes and other billable events are automatically routed to the billing system as they are completed. Welligent allows users to bill 3rd Party payers including Medicaid, Medicare, commercial insurance and State and Local payers.

Welligent’s other features include call tracking, appointment scheduling, alerts and reminders and documentation. Support is offered via phone and email.

The Swiss Army Knife of EHRs (Does Everything with Mediocrity)

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I feel like it created a whole new realm of problem management, rather than streamlining and simplifying our processes.

Pros

Welligent is really comprehensive and can cover a lot of clinical and qualitative ground in one software.

Cons

Their customer service often identified elaborate, labor intensive solutions to various problems. Their software didn't seem to do any one task SUPER well. Many tasks in Welligent are unintuitive and sequence-based. This means that it's easy to take a wrong step in a workflow process AND doing the process in the wrong sequence would often end up with errors that required starting over. So, often my less computer savvy staff would spend inordinate amounts of time doing basic tasks. This also meant that the high volume tasks bloated the labor costs of documentation for our business.

Review Source: Capterra

John from LAUSDNumber of employees: 10,000+ employeesEmployees number: 10,000+ employees

May 2018

May 2018

A nightmare on wheels

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If you want to lose a lot of money and/or time this might be what you need.

Pros

Nothing really. I like it best when I don't have to use it or when it for once does what it supposed to do.

Cons

The software is buggy. Runs only on Internet Explorer which is no longer supported. It has calculation errors and requires non-stop maintenance. When my district went to use it is was nothing shy of a nightmare.

Review Source: Capterra

Kelly from TPS

June 2017

June 2017

basically lost a lot of income when my company went to this

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Pros

the alert that someone is in the waiting room
I don't really have more pros. I actually left the job because of the impact of the software on my company

Cons

slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon

Review Source: Capterra

Response: Welligent, Welligent, Inc

Date: September 2017

September 2017

Hi Kelly,

We're sorry to hear that you didn't have a good Welligent experience. We were upgrading all of our servers at the time of your review. We had some increased system down time during the hardware infrastructure upgrade. Since the upgrade, overall system performance has increased significantly. I also asked our CTO to look into system down time in the week leading up to June 16, the date of this review. According to an independent auditing firm, Webmetrics, there was no down time for seven days leading up to this review.

April Burrows, Marketing Manager

Chrissy from ChildNet

November 2016

November 2016

ChildNet Review

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Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

Review Source: Capterra

Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

Hi Chirssy,

Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website.

Thanks, The Welligent Team

gladys from Parisi House on the Hill, Inc.Number of employees: 11-50 employeesEmployees number: 11-50 employees

November 2016

November 2016

Welligent satisfied.

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There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

Pros

Really like the new Update.

Cons

The difficulty at times to figure out certain steps.

Advice to Others

Would love to have representatives monitor into my computer and see the step by step process and requested changes to fit our agency. I am a visual learner.

Review Source: Capterra

Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

Dear Gladys,

Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings!

Sincerely,
The Welligent Team

Alex from Jewish Family Service Of The DesertNumber of employees: 11-50 employeesEmployees number: 11-50 employees

November 2016

November 2016

The Best Component of Welligent - Customer Service

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Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

Pros

The V8 upgrade has made the system a lot easier to navigate.

Cons

Reports are so difficult to analyze.

Review Source: Capterra

Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

Dear Alex,

Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system!

Sincerely,
The Welligent Team

Matthew from Pinebrook Family Answers

November 2016

November 2016

Very Satisfied Customer!!!

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I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

Review Source: Capterra

Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

Dear Matthew,

Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer.

Sincerely,
The Welligent Team

sae jae from acmhs

June 2016

June 2016

makes work harder for everyone

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Not user friendly or time efficient. takes triple the time. Many times the server is down, and you can't access the system . .. impacts patient care in a negative way.

Review Source: Capterra

Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

Hi Sae Jae,

We are so sorry you feel this way about Welligent. ACMHS has been a valued customer since 2012. Over the years, Welligent has committed to improving our service, support and products for our customers. We have more free online webinars and trainings than ever before, as well as a dedicated technical documentation team. We're rolling out new mobile apps, and still providing our free quarterly upgrades. I see you wrote your review before the latest Welligent V8 enhancements. This was our biggest quarterly release yet. Our IT team developed enhancements to make our EHR more intuitive, visually appealing and efficient. Hopefully you have had a better experience since the release of V8 in July!

We're sorry to hear about the downtime you experienced. Welligent recently upgraded our hardware infrastructure. Since the upgrade, overall system performance has increased and up-time averages 99.99%!

We would love to provide more training & speak further!

The Welligent Team

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