How much does paying online help the environment?

Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you’d like to be part of that one in five, just sign up to “go paperless” in your account under my profile, paperless options.

What is Auto-Pay?

If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

I signed up for Auto Pay but do not see any information under “My scheduled payments.”

What if I already have auto-pay or a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?

No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may added if you wish to send notifications to an additional or back up email address.

Can I start receiving paper bills again?

I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless!

The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.

Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.

What is Account Linking?

Self Service Account Linking means that Payers are able to view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service. Linked accounts provide the following efficiencies:

Faster, simpler payments across bill types. For example, a customer with three real estate tax bills, two personal property bills and six motor vehicle bills can login to any one account and view, manage preferences (Auto Pay, Paperless setting etc.) and pay all of the accounts at the same time.

Linked accounts can access the same encrypted credit card and bank account information, so payers only need to enter it once.

Multiple first email notifications scheduled for the same day, are grouped into one email rather than sent separately, resulting in fewer notifications for payers.

Upon receipt of the email notification, the payer can view or pay all bills together, including any open or unpaid bills from other bill types. This is particularly useful for customers with multiple parcels and multiple motor vehicles.

Payment receipts are always sent out individually.

Editing an email or password changes it for all accounts in the linked group, however, changing an address, auto-pay or paperless setting is only for the accessed account.