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AirAsia to introduce contactless systems at airports

AirAsia is introducing several contactless systems at airports in Asia.

Passengers can print their boarding pass and baggage tag after checking-in online on airasia.com or through the mobile app.

Contactless kiosks are available at all operating airports across Malaysia, Thailand, Philippines, Indonesia and Japan.

AirAsia has digitised the boarding process by scanning all boarding passes at the gate instead of collecting physical ones.

The airline has set up contactless payment options including Wave payments for AliPay and WeChat Pay at klia2 in Malaysia, which will include other airports gradually. Other options such as BigPay and Touch N Go will also be available soon.

AirAsia mobile app

Later in May AirAsia passengers can scan their passports via the AirAsia mobile app. The airline plans to add other features such as travel visa scanning capabilities in the near future.

AirAsia Group Chief Operations Officer Javed Malik:

“In addition to the existing strict safety measures on-ground, such as social distancing markers and Allstars wearing personal protective equipment, we are pleased to introduce our updated contactless procedures to deliver a more secure, safe, efficient, and contactless experience for our guests across the region. The safety of our guests and Allstars is our utmost priority and these additional enhancements demonstrate our continued commitment to keeping flying safe in the new normal environment for air travel.”