topic Re: Facebook Struggles to Load in Fibre Broadbandhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2453451#M249119
<P>Hi Chris. Apologies but not had a chance to reply. Router arrived and is working well. It has made such a difference. Web pages and social media load so much quicker now.</P><P>Thank you. Much appreciated.&nbsp;</P>Thu, 13 Feb 2020 20:05:20 GMTLiam_H_682020-02-13T20:05:20ZFacebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446039#M246891
<P>When using Facebook on my Samsung mobile, it struggles to load most times. Very slow. Then there are times it doesn't load at all.</P><P>As soon as I switch wifi off and go on to mobile data, it loads really quickly.</P><P>I do not have a lot of data onmy phone contract but I have paid for an unlimited broadband contract that, it would seem, I am not able to use <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>I do not have homesafe switched on.</P><P>Any help would be appreciated.</P>Tue, 21 Jan 2020 18:58:28 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446039#M246891Liam_H_682020-01-21T18:58:28ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446072#M246899
<P>Did you check all the individual Home Safe settings?</P><P>&nbsp;</P><P>Sometimes they can be active by default so just knowing you didn't set them isn't enough.</P><P>&nbsp;</P><P>Do other social network sites load ok?</P><P>&nbsp;</P><P>Fritz</P>Tue, 21 Jan 2020 22:02:57 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446072#M246899FritzCT2020-01-21T22:02:57ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446076#M246900
<P>Hi Fritz</P><P>I do not use any other. Have just got home. Tried FB again. Would not load. Went to mobile data and loaded immediately.</P><P>It is a mystery <span class="lia-unicode-emoji" title=":face_with_open_mouth:">😮</span></P>Tue, 21 Jan 2020 22:15:57 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446076#M246900Liam_H_682020-01-21T22:15:57ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446077#M246901
Sorry, yes I checked and I do not have homesafe activated.Tue, 21 Jan 2020 22:17:04 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446077#M246901Liam_H_682020-01-21T22:17:04ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446078#M246902
<P>Try another social media site. No need to log in just try to get to twitter or instagram or something.</P><P>&nbsp;</P><P>There's been a recent post where a user seems to have Kid Safe active even though it's off in the My Account settings so I'm just wondering if you have the same issue.</P><P>&nbsp;</P><P>Fritz</P>Tue, 21 Jan 2020 22:28:05 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446078#M246902FritzCT2020-01-21T22:28:05ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446084#M246905
Hi Fritz<BR />Went to Instagram website and had a look through some of their webpages. All seemed to load ok.Tue, 21 Jan 2020 22:53:51 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446084#M246905Liam_H_682020-01-21T22:53:51ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446156#M246938
<P>Hi&nbsp;Liam,</P>
<P>&nbsp;</P>
<P>Could I just confirm, does it load ok on any other devices connected to wifi? Does it load eventually or time out?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Wed, 22 Jan 2020 08:28:46 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2446156#M246938OCE_Michelle2020-01-22T08:28:46ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2447421#M247363
<P>Hi Michelle. It varies. Sometimes it times out and sometimes it eventually loads. I use it on wifi at my mums and at work on&nbsp; their wifi and its instantly loaded.&nbsp;</P>Sat, 25 Jan 2020 16:58:36 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2447421#M247363Liam_H_682020-01-25T16:58:36ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2447447#M247377
I even had to wait for 60+ seconds for this page to load!!!Sat, 25 Jan 2020 19:21:15 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2447447#M247377Liam_H_682020-01-25T19:21:15ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2447747#M247481
<P>Hi Liam_H_68,</P>
<P>&nbsp;</P>
<P>Can you please update your <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info" target="_blank">community profile</A> to include your:</P>
<UL>
<LI>Name</LI>
<LI>Telephone number</LI>
<LI>Alternative contact number</LI>
</UL>
<P>We'll then look into this further.&nbsp;<STRONG>Please do not post this information on this thread</STRONG>&nbsp;Once you've updated your profile please post in your topic to confirm it's updated.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>Chris</P>Mon, 27 Jan 2020 10:45:50 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2447747#M247481OCE_Chris2020-01-27T10:45:50ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448056#M247585
<P>Hi Chris</P><P>I've now added my name, landline and mobile number.</P><P>Thanks</P><P>Liam.</P>Mon, 27 Jan 2020 19:20:22 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448056#M247585Liam_H_682020-01-27T19:20:22ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448131#M247608
<P>Hi&nbsp;Liam,</P>
<P>&nbsp;</P>
<P>Thank you. I've run a test on the line which hasn't detected a fault and the connection stats also look ok.&nbsp;Have you tried separating the SSID's and then retested this again?</P>
<P>&nbsp;</P>
<P>Do you also have a different router that you can test with?</P>
<P>&nbsp;</P>
<P><A href="https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/2300366" target="_blank">Split your router's SSID (wireless network name)</A></P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Tue, 28 Jan 2020 07:35:49 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448131#M247608OCE_Michelle2020-01-28T07:35:49ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448194#M247639
<P>Hi Michelle</P><P>Thanks for the info. I will give it a go when I get home this evening.&nbsp;</P><P>&nbsp;</P>Tue, 28 Jan 2020 09:16:48 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448194#M247639Liam_H_682020-01-28T09:16:48ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448200#M247641
<P>Ok thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Tue, 28 Jan 2020 09:24:39 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448200#M247641OCE_Michelle2020-01-28T09:24:39ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448470#M247723
<P>Hi Michelle.</P><P>I'm afraid it hasn't made a difference. The speed test shows 30+ mb speed which is ok but Facebook pages load slowly or time out...and this webpage took 45 seconds to load and also hangs.</P><P>Liam</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200128-191449_Facebook.jpg" style="width: 1080px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/43610iD9E043636DB00D24/image-size/medium?v=1.0&amp;px=400" title="Screenshot_20200128-191449_Facebook.jpg" alt="Screenshot_20200128-191449_Facebook.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200128-185058_Chrome.jpg" style="width: 1080px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/43611i626CA11E68DE1DBF/image-size/medium?v=1.0&amp;px=400" title="Screenshot_20200128-185058_Chrome.jpg" alt="Screenshot_20200128-185058_Chrome.jpg" /></span></P><P> </P>Tue, 28 Jan 2020 19:29:10 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448470#M247723Liam_H_682020-01-28T19:29:10ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448516#M247741
<P>Hi Liam</P>
<P>&nbsp;</P>
<P>Apologies for this.</P>
<P>&nbsp;</P>
<P>I can send a replacement router for testing to rule out any possible issues with the router. Would you like me to arrange this?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Wed, 29 Jan 2020 06:50:34 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2448516#M247741OCE_Debbie2020-01-29T06:50:34ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449126#M247903
<P>Hi Debbie</P><P>Yes, that would be great.</P><P>Apologies for not answering sooner but it seems I do not receive notifications when I have new messages on here.</P><P>Is it possible to have the router sent to my work address in case we miss the delivery?</P><P>Many thanks</P><P>Liam.</P><P>Ah...just found email notifications in spam folder. Apologies <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Thu, 30 Jan 2020 19:16:46 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449126#M247903Liam_H_682020-01-30T19:16:46ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449162#M247913
<P>Hi Liam,</P>
<P>&nbsp;</P>
<P>Could you PM me with your work address and we'll arrange this for you<BR />
<BR />
Thanks</P>
<P>Chris</P>Fri, 31 Jan 2020 07:26:46 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449162#M247913OCE_Chris2020-01-31T07:26:46ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449425#M247994
<P>Hi Chris</P><P>Address sent.</P><P>Thanks</P><P>Liam</P>Fri, 31 Jan 2020 20:34:07 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449425#M247994Liam_H_682020-01-31T20:34:07ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449775#M248083
<P>Hi Liam,</P>
<P>&nbsp;</P>
<P>I've ordered the router to be delivered to your work address, it should be with you within a couple of days but please allow up to 5 working days for delivery</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>Chris</P>Mon, 03 Feb 2020 07:48:24 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2449775#M248083OCE_Chris2020-02-03T07:48:24ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2453451#M249119
<P>Hi Chris. Apologies but not had a chance to reply. Router arrived and is working well. It has made such a difference. Web pages and social media load so much quicker now.</P><P>Thank you. Much appreciated.&nbsp;</P>Thu, 13 Feb 2020 20:05:20 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2453451#M249119Liam_H_682020-02-13T20:05:20ZRe: Facebook Struggles to Loadhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2453610#M249162
<P>That's great. Thanks for posting back to let us know its sorted.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 14 Feb 2020 12:08:45 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Facebook-Struggles-to-Load/m-p/2453610#M249162OCE_Ady2020-02-14T12:08:45Z