Technical support options

Product support may be included with your MSDN subscription. Please visit Support Options for details.

TTY users:

Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada.

Worldwide:

The support terms listed here are available in the United States and Canada only.

Support outside the United States and Canada may vary. Please see our International Support list for details on regional contacts. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

Conditions:

Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.

Select versions:

Product support under Microsoft Licensing is covered under the terms of your agreement. Please refer to your license agreement for details.

Evaluation versions:

Evaluation versions of this product are not supported.

Professional support options

Microsoft offers Windows Server 2003 family customers a range of service and support options, to allow users to select the support level that best fits their particular needs. Information on each service is briefly described below, and links to further information are available in each case.

Short-term and proactive assistance for specific design, development or deployment issues via phone. For customers in the US only: (800) 936-4900

Installation and configuration services

Deployment and migration services

Performance optimization services

Proactive fault-tolerance planning services

Microsoft consulting services

Consultants providing on-site consulting or sustained account management services with the experience, proven methods and solutions to turn a vision into a practical and profitable business reality.

Enterprise application planning

Advanced technology

e-commerce

Distributed network architecture computing

Customized client solutions

Premier Support for Developers (PSfD)

12 month subscription based offering focusing on ISVs and providing access to a wide range of product and application development expertise.

Planning and skills transfer

Accelerate deployments

Implementation planning

Migration planning

Reduce Enterprise management support costs

Microsoft Gold Certified Support Partners

Microsoft Gold Certified Support Partners for Support Services are industry leading, multi-vendor support providers who have a special relationship with Microsoft that helps ensure they deliver high quality technical support for Microsoft products.

Significant industry expertise in many types of environments

Provide your organization with a broad range of life-cycle services and extended capabilities

Deliver economical and cohesive business solutions implementation and management

Self-support

Offering a wealth of no charge, self-help tools and content on its support Web sites available all the time.

500,000 article Knowledge Base

FAQs

Support Webcasts

Many other online resources

Newsgroups

Interact with Microsoft MVPs and other Microsoft customers in open forums and discussion groups.

Information provided on:

Installation

Configuration

Maintenance and troubleshooting

Real world experience

Note

If you are a Microsoft Premier contract holder please contact your Technical Account Manager (TAM) or Applications Development Consultant (ADC).