DSF '18

Nancy is the Assistant Vice President of US Customer Communications at MetLife and is responsible for transforming correspondence, which includes setting standards and guidelines, writing simple, easy-to-understand content and improving the customer experience. She has an extensive background in financial services with expertise in customer service, insurance operations, vendor management and in leading cross-functional teams to deliver new products and services. Nancy holds a BS in finance from Pennsylvania State University, is a Chartered Financial Analyst and a member of the Advisory Board for the DOCUMENT Strategy Forum (DSF).