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Dealing with Login Requests Trainees may approach you for help with login: – By Telephone – By Email Users are encouraged to submit SOAR Login Request form Currently, Trainee login requests are sent to: – Vicky.Hayter@nes.scot.nhs.uk Vicky.Hayter@nes.scot.nhs.uk – Laraine.Wood@nes.scot.nhs.uk Laraine.Wood@nes.scot.nhs.uk Submitting the Login Request Form does NOT automatically create or update the user account – you (as Admin) need to action this, following local checks

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Checking the Trainee details (1/2) Check to see if the user is on Pinnacle If not on Pinnacle, refer to the deanery regional procedure and await user’s addition Trainee doctors are added to Pinnacle from UK national systems – (after a number of checks are performed)

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Trainee not on SOAR? Check Pinnacle All Trainee data on SOAR is imported from Pinnacle in an overnight process If a Trainee’s start date is set in the future, the Trainee’s details will not get imported until that date Check for Start Date typos (e.g. entering wrong year by accident) Email SOAR@nes.scot.nhs.uk for further investigationSOAR@nes.scot.nhs.uk

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Further support Medical Appraisal Scotland website: – www.appraisal.nes.scot.nhs.uk www.appraisal.nes.scot.nhs.uk – Resources, FAQ and other useful sections Local Administration teams: – Contact details on Medical Appraisal Scotland SOAR Helpdesk – Black “Help” box on right when logged into SOAR; – or SOAR@nes.scot.nhs.ukSOAR@nes.scot.nhs.uk Due to capacity issues we are unable to offer telephone support – You can request a call back via the Helpdesk – but we need detailed descriptions of the issue(s)

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