Technical Services Supervisor

Job Locations

US-IA-Des Moines

Job ID

2017-2533

# Positions

1

Overview

The job of Technical Specialist Supervisor is done for the purpose/s of organizing and supervising the company’s Technical Specialists operation and activities; implementing and overseeing programs and services in compliance with mandated guidelines and company goals; and ensuring that objectives are achieved within budget.

Responsibilities

RESPONSIBILITIES

Oversees workload of Technical Specialist team for the purpose of maximizing the efficiency of the work force and meeting operational, procedural and guideline requirements.

Facilitates meetings (e.g. training of equipment, supplies, proper use of product, repairs, installation, etc.) for the purpose of identifying appropriate actions, developing recommendations, supporting other staff, and serving as a working Technical Specialist representative.

Provides direction to help maintain equipment for the purpose of ensuring the availability of equipment in safe operating condition.

Provide guidance as needed to bring resolution to complex diagnostic and site visit claims to Specialist and internal departments

Support onboarding and set up of new customers and large builders in regards to product installation and service to help maximize success and customer relations

Organize, facilitate, assist and oversee the repairs on large projects and escalated services

Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.

Travel as needed

Qualifications

REQUIREMENTS

Education

High school diploma or equivalent.

Experience

Job related experience with increasing levels of responsibility is requires

Skills/Abilities

SKILLS are required to perform multiple, technical tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment including utilizing pertinent computer software applications including word and excel; planning and managing projects; and developing effective working relationships, hands on mechanical skills to perform all necessary repairs on windows and doors, lifting heavy objects, climbing ladders, year round outdoor work as needed.

Driving/Travel

Extensive travel as needed via car or air; must have and maintain clean driving record