7 Areas of Survey of the Effectiveness of Learning & Development

Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising. Howard Schultz

Learning Function Survey and Audit

Seven Functions with 56 Areas of Development Opportunities

General Management

Relationship Management

Operational Efficiency

Leadership Development

Service Delivery

Systems and Infrastructure

Survey

Self ranking of performance and Importance

Business Leader ranking of performance and importance

Discussion

Identify gaps and opportunities

Learning Function 1 General Management

Organization Design

Funding

Strategic Planning

Goal Alignment

Investment Priority

Competency Management

Measurement

L&D Staff Selection and Development

Learning Function 2 Relationship Management

Communicating Values

Needs Assessment

Internal Marketing

Cross Functional Partnering

Branding

Clients Partnering

Learning Function 3 Operational Efficiency

Content Design

Administrative Process Efficiency

Contents Portfolio Management

Channel Management

L&D Sourcing

Vendor Partnering and Management

Learning Function 4 Leadership Development

Talent Pipeline Segmentation

Onboarding

High Potential Identification

Leadership Development Programs

Succession Management

Leaders as Teachers

Transition Management

Executive Coaching

Learning Function 5 Service Delivery

Manager Led Development

Coaching and Mentoring

Experience Based Delivery

Individualized Development Plan

E-Learning

Peer to peer Learning

Learning Function 6 Systems and Infrastructure

Learning Technology Architecture

In the moment performance support systems

Knowledge Management Systems

Learning Portal

Performance Management and Development Planning Systems

Learning Function 7 Organization Development

Facilitation of Discussion

Organization Development Diagnosis

Alignment to Business Strategies

Corporate Culture

Key Business Process Improvement

Inclusive and diversity

Laurence Yap has 20 years of industrial experience in organization development and human resource development. He has served in multiple multinational organizations in Asia Pacific Region such as PayPal, Western Digital, First Solar and Pfizer. You can read more about his work in his blog Journey of HRD, Slideshare and Online Portfolio. Email: hrod@laurenceyap..com

No one has addressed the eternal question of what begets happiness with more rigor and empirical dedication than Dr. Martin Seligman, founding father of Positive Psychology — a movement premised on countering the traditional “disease model” of psychology, which focuses on how to relieve suffering rather than how to amplify well-being. Seligman, whom I first had the pleasure of encountering at my alma mater, the University of Pennsylvania, and who was once elected President of the American Psychological Association by the largest vote in the organization’s history, remains one of the most influential psychologists in the study of happiness. This exercise is taken from his bookFlourish: A Visionary New Understanding of Happiness and Well-being.

Laurence Yap has 20 years of industrial experience in organization development and human resource development. He has served in multiple multinational organizations in Asia Pacific Region such as PayPal, Western Digital, First Solar and Pfizer. You can read more about his work in his blog Journey of HRD, Slideshare and Online Portfolio. Email: hrod@laurenceyap..com