I see this question comes up again and again. I have also sent a message to the Helpdesk, and can see that the ticket has been assigned to someone for many days with no reply. How about some help?

Please read my question and reply. The 32+ hours is long over.

And by the way - the ticket system doesn't work right. I had an open ticket 874339, but you closed it without giving me an answer. You didn't answer the question. Please open it and answer the question.

Our support team will reply via the ticket asap. Please note that we didn't close the ticket, the system shows that is has been closed from your side - we haven't faced problems like this before, if the ticket will close itself again - please kindly report this to our support team. Thank you!

Our support team will reply via the ticket asap. Please note that we didn't close the ticket, the system shows that is has been closed from your side - we haven't faced problems like this before, if the ticket will close itself again - please kindly report this to our support team. Thank you!

We get the same problems ... and we're experienced server admins ... so something's not right

Concerned about having mail float around in space while waiting for responses... this is potentially critical moving mail from one location to another... especially since we cannot create any sort of temporary "catch all" account on Bitrix

Can anyone tell me if it's something that was able to be fixed on the user side? Or if Bitrix had to do something to make this work?

***UPD ATE*** so all of our corporate mail was bouncing since we were unable to se t up boxes and verify the MX records. So we've abandoned this idea. We've since changed our MX records back to our original server.

Are you serious? This is a forum post, everyone is complaining about a VERY common problem. Yet all you admins do is to say "contact helpdesk" instead of posting anything constructive that may help us all.

Obviously, that would be the best solution for all. Unfortunately, there is no common solution for various issues with MS records configuration as far as I know. Therefore we kindly us you to contact our Helpdesk in order to get technical assistance with your particular scenario.