Coronavirus Update

Last updated 13 May 2020 11:32

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the Foreign and Commonwealth Office advises against all non-essential travel overseas until further notice. The following revised amendment and cancellation policies apply to all bookings departing up to 30 June 2020. We will continue to monitor the situation closely and will extend the departure period accordingly. For bookings departing 1 July onwards, flights and holidays are currently scheduled to go ahead as normal and our standard booking conditions apply.

If you have received your 2020 tickets and want to amend to another 2020 date

You may wish to try and re-book your holiday for another departure date in 2020. If this is the case, you can keep your Universal Park Tickets/booking live until you know whether you will be going or not as tickets will be valid to use at any time in 2020.

If you have received your 2020 tickets and want to amend to a date in 2021

The expiry of 2020 Universal Orlando Explorer Tickets will now be extended until 17 December 2021 (tickets must be activated on or before 4 December 2021). If you are planning to change your holiday to any time 1 January to 4 December 2021, you can keep your tickets as these can be activated at any time on or before 4 December 2021. If you are changing your holiday to a date between 5 to 31 December 2021, tickets will need to be returned to us as per the process for changing the year of travel.

4) We will refund the ticket(s) in 2-4 weeks of receipt of the tickets.

Blue Man Group Orlando

Blue Man Group’s shows up to 31 May are cancelled. Guests who have purchased tickets for Blue Man Group shows during this time will receive a full refund. To request a refund, please email customerservices@universal-bookings.co.uk requesting a refund of your Blue Man Group tickets. Please include your booking reference in the subject line.

As always, our expert customer service team is happy to help during this time. Please do not hesitate to give us a call on 0800 408 4834 or chat with us via our website, should you have any questions or wish to discuss your booking options.

This booking site is operated by ATD Travel Services Ltd - an Authorized Ticket Reseller of Universal Orlando™ Resort