Customs General Enquiry Form

*indicates required information

Please only use this form if you have a general Customs enquiry.
We cannot answer enquiries regarding Tax Credits, Income Tax, and Corporation Tax etc. You should refer to the relevant Contact Us page on https://www.gov.uk/government/organisations/hm-revenue-customs.

NOTE: If you have a Customer Relationship Manager (CRM) please contact them.

If you use this enquiry form you agree in principle to HM Revenue & Customs (HMRC) sending a reply that may include some personal information. This reply will only be sent to the email address that you provide on this form and the personal information will be limited to the VAT Registration Number or Economic Operator Registration and Identification (EORI) number, address and/or postcode.

Although this personal information is normally available in the public domain there is a small risk that the email reply may be intercepted by a third party. This risk is only applicable to replies, as emails sent to HMRC using this enquiry form are secure.

HMRC will reply to you by email unless you have specified below that you prefer a reply by letter. If you tick the below checkbox, please ensure you also enter your full address and postcode below.

Please tick if you prefer a reply by letter

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Please tell HMRC your

VAT Registration or EORI number (if registered):

Full name/name of business:

Address line 1:

Address line 2:

Address line 3:

Postcode:

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Contact details

Title (Mr, Mrs etc.):*

Full contact name:*

Contact telephone number (including STD):

Contact email address:*

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Enquiry details

This section is for you to make your enquiry. Please tell HMRC what your enquiry is about by ticking one of the following checkboxes.

Customs allowances

Exports to non EU countries

Imports from outside the EU

Movements within the EU

Travellers to the UK

Union Customs Code (UCC)

Other customs enquiry

Please use the space below to add the question(s) you want to ask HMRC.

Please note: The maximum space for your enquiry is 2000 characters.

Please add your question(s):

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After you click the 'Next' button you will see a preview page summarising the information you have provided. If this page is not displayed please use the scroll bar to locate any missing or incorrect entries highlighted in red.