NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources:
• Automatic call distributors (ACDs)
• Outbound dialers • Multi-channel routing platforms
• Back-office employee desktops
Download today to learn more.

In the past, desktops, business apps, and critical infrastructure were all located behind the firewall. Today, more and more is happening off-network. More roaming users. More corporate-owned laptops accessing the internet from other networks. More cloud apps, letting users get work done off the corporate network. And more branch offices connecting directly to the internet.

In the not so distant past, the way we worked looked very different. Most work was done in an office, on desktops that were always connected to the corporate network. The applications and infrastructure that we used sat behind a firewall. Branch offices would backhaul traffic to headquarters, so they would get the same security protection. The focus from a security perspective was to secure the network perimeter. Today, that picture has changed a great deal.

In the past, desktops, business apps, and critical infrastructure were all located behind the firewall. Today, more and more is happening off-network. More roaming users. More corporate owned laptops accessing the internet from other networks. More cloud apps, mean that users don’t need to be on the corporate network to get work done. And more branch offices connecting directly to the internet.

The scalability of its EP-LAN lets MMC Corp seize new opportunities without adding infrastructure. For example, Scales and Trusler are looking at virtual desktops or virtual desktop image [VDI] files for some offices and even job sites. “We’ll probably have to scale some bandwidth internally for that,” Trusler notes, “but if we do the VDI internally or we do it with an external third party, it doesn’t really matter… because we can get them on that EP-LAN network and we can get the bandwidth that we need… quickly.”
EP-LAN is scalable. In most cases, adding additional services at a specific customer location can easily be turned up by Spectrum Enterprise remotely. Choosing a fiber EP-LAN over MPLS not only met the challenge to connect MMC Corp locations: it created an IT platform that continues to scale to support rapid expansion and innovation.

Most enterprises are providing employees and third parties with remote access to their applications in much the same way they did 20 years ago—through VPNs, proxies, and remote desktops—but new and growing realities are forcing enterprises to take a different path.
Read this whitepaper to learn five reasons why enterprises need a new access model.

Modern storage arrays can’t compete on price without a range of data reduction
technologies that help reduce the overall total cost of ownership of external
storage. Unfortunately, there is no one single data reduction technology that fits
all data types and we see savings being made with both data deduplication and
compression, depending on the workload. Typically, OLTP-type data (databases)
work well with compression and can achieve between 2:1 and 3:1 reduction,
depending on the data itself. Deduplication works well with large volumes of
repeated data like virtual machines or virtual desktops, where many instances or
images are based off a similar “gold” master.

ENDPOINT DATA. It’s often one of the most forgotten aspects of an enterprise data protection strategy. Yet, content on laptops, desktops and mobile devices is among a company’s most valuable data even while it’s potentially at the greatest risk. According to IDC there will be some 1.3 billion mobile workers by 2015. However, only half of enterprises today are using some type of endpoint backup. That means that the volume of endpoint data that is in jeopardy is nothing short of significant.
Download to read the buyer's checklist on endpoint data protection!

There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.
The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given.
And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.

Organizations looking to implement desktop and app virtualization traditionally play a guessing game where storage is concerned. When considering local and physical storage, determining what would be necessary for the virtualized world is difficult and can be overwhelming. This is especially true when determining how virtualizing desktops will impact the storage architecture. Organizations risk over sizing their environment thereby wasting CapEx, or under-sizing and potentially ruining the user experience. Software-defined storage solutions, such as VMware Virtual SAN, provide simplified solutions with high performance data stores that offer fine-grained scalability with linearly-predictable performance as demand grows. Dell’s validated and certified desktop virtualization solutions incorporate vSphere and Virtual SAN, and provide a complete end-to-end solution that allows companies to grow and expand without large capital investments in SAN hardware.

Every day, companies generate mountains of data that are critical to their business. With that data comes
a clear challenge: How do you protect exabytes of data that's strewn across global data centers,
computer rooms, remote offices, laptops, desktops, and mobile devices, as well as hosted by many
different cloud providers, without choking business agility, employee productivity, and customer
experience? The solution lies not in throwing more technology at the network, but in taking specific steps
to identify malicious actions and respond to them in order to fix the issue, a process known as
operationalizing security.

Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.

PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, it’s more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges.
Download this eGuide from Dell and Intel® to learn how…
· Dell’s latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before
· New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software
· Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices

"Traditional remote access technologies—like VPNs, proxies, and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present.
Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications."

Replacing an aging desktop fleet is an important investment in your business. Faster and more reliable systems that offer the latest technology provide your employees an opportunity to be more productive with less waiting while they work. New desktops also benefit your IT staff, with significantly lower power costs and support for out-of-band management to reduce costly desk side visits.

Protect against hackers by upgrading to new desktops featuring Intel’s hardware-enhanced security and supporting software. Innovative hardware enhancements, built into Intel®-powered desktops since mid-2013, “harden” key information and commands normally executed in software, giving your business maximum protection. Read this paper to learn what your organization can do to overcome security challenges.

Replacing legacy desktops with new mini PCs can boost employee productivity, lower IT and power costs, and revitalize employee workspaces. View this infographic to learn about efficiencies to be gained from comparing a new mini PC powered by Intel® to a legacy desktop tower.

The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready.
Access the eGuide from Dell and Intel® and you will learn:
• How the workplace and workforce is changing
• What tools and solutions help IT go from maintenance to innovation
• How innovation is changing notebooks, 2-in-1s, desktops and workstations
• The latest Windows 10 features employees will be talking about
• What you need to keep endpoints and data secure

Looking for the best-fit desktop devices can be a challenge. When considering the right solutions for the job, IT leaders look to balance the end user needs, security features, form factor, manageability, performance, and innovation. Download this quick 2 page series guide for more information on Dell™ OptiPlex™ family of commercial class desktops and how they are tailored to your workforce needs.

The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready.
Access the eGuide from Dell and Intel® and you will learn:
• How the workplace and workforce is changing
• What tools and solutions help IT go from maintenance to innovation
• How innovation is changing notebooks, 2-in-1s, desktops and workstations
• The latest Windows 10 features employees will be talking about
• What you need to keep endpoints and data secure
Intel Inside®. Powerful Productivity Outside.
Intel® Xeon® processor
Intel, the Intel logo, Xeon and Xeon Inside are the trademarks of