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Error: The Name Cannot Be Matched to a Name in the Address List

Question

I've reviewed every post relevant to this topic and sought every resolution to no avail. Here is the chain of events:

Updated Office 2007 Pro to Office 2010 which initially functioned correctly except for an address resolution issue when replying to an email.

Forum posts here advised to delete mail profile from local machine and start from scratch, reattaching to Exchange.

After deleting profile and restarting workstation and server, attempting to create the account in Outlook results in the above stated error.

I have subsequently insured:

all servers are connected and communicating with the correct DC

the account resides in the GAL and is not hidden

rebuilt the RUS

deleted local .ost files

uninstalled/reinstalled Office 2010 suite on workstation

The user uses the same account to log in on both a desktop and a laptop. The laptop continues to function correctly and utilize all Exchange 2003 and Outlook 2010 services correctly. An attempt to create the account / profile on a different workstation
running Office 2007 resulted in the same error.

I posted this in the Client Forum as well. Any additional ideas for a resolution?

Answers

On the working laptop open regedit, hkcu\software\microsoft\windows nt\currentversion\windows messaging subsystem\profile\Bob Smith

Highlight Bob Smith and Export the reg file.

Log into the desktop and import reg file. Your outlook should work since you've basically copied the profile bypassing the setup. However doesn't explain why it's failing during the setup process especially on any other machines.

You may have to report to using netmon and see if there's some strange firewall or communication issue going on.

Next produces the Auto Account Setup window with options for E-mail Account, Text Messaging (SMS), and Manually configure server settings. Of note is this window does not auto populate the Name, Email Address settings as typical. Typing in this data along
with password does not result in a connection.

>I've reviewed every post relevant to this topic and sought every resolution to no avail. Here is the chain of events: Updated Office 2007 Pro to Office 2010 which initially functioned correctly except for an address resolution issue when replying to an
email. Forum posts here advised to delete mail profile from local machine and start from scratch, reattaching to Exchange. After deleting profile and restarting workstation and server, attempting to create the account in Outlook results in the above stated
error.

>

>I have subsequently insured: all servers are connected and communicating with the correct DC the account resides in the GAL and is not hidden rebuilt the RUS deleted local .ost files uninstalled/reinstalled Office 2010 suite on workstation

>

>The user uses the same account to log in on both a desktop and a laptop. The laptop continues to function correctly and utilize all Exchange 2003 and Outlook 2010 services correctly. An attempt to create the account / profile on a different workstation
running Office 2007 resulted in the same error.

>

>I posted this in the Client Forum as well. Any additional ideas for a resolution?

Placing the name of a working GC into the server box achieves the same results. Checked DNS and all GCs are correct.

The OL client using the same AD account on a laptop continues to function properly. All other users on domain are functioning properly. I simply cannot get the Outlook profile to resolve on any other machine.

>Placing the name of a working GC into the server box achieves the same results. Checked DNS and all GCs are correct.

>

>The OL client using the same AD account on a laptop continues to function properly. All other users on domain are functioning properly. I simply cannot get the Outlook profile to resolve on any other machine.

On the working laptop open regedit, hkcu\software\microsoft\windows nt\currentversion\windows messaging subsystem\profile\Bob Smith

Highlight Bob Smith and Export the reg file.

Log into the desktop and import reg file. Your outlook should work since you've basically copied the profile bypassing the setup. However doesn't explain why it's failing during the setup process especially on any other machines.

You may have to report to using netmon and see if there's some strange firewall or communication issue going on.

This resolution allowed Outlook to begin functioning again. While it provided resolution, you are correct in that it did not reveal the root issue. I will need to investigate further, but thank you for sharing this kernel of knowledge and assisting in
getting this install back up and running.

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