Issue: In doing a search, if you search for something like just New FAs using the Show Action/Request Type selection, the search results may take so long to be gathered that the system will time out. This causes a 99 error to occur.

Workaround: When searching. make the search as specific as possible to avoid this issue.

Issue: If the My Desk tasklist is filtered to show items based on Action/Request Type choices, when the Action/Request Type filter is removed, and you click Go to see the new results, you will instead see the previous results list.

Fix: To fully clear the filtering

Re-select Action/Request Type from the Display Items Where drop-down menu