This explains your rights as a consumer under the sales of goods act and the distance selling laws. All sales on this site are governed by UK law. When ordering goods or services using this site you are entering into a legally binding contract with Spares4Appliances Ltd.

Delivery TimesOrders are usually dispatched the same or the next working day. Most items are dispatched by Royal Mail or Citylink. Delivery times can vary but most orders will arrive within three working days after dispatch but please allow ten working days before reporting an item as lost. This only applies to the UK Mainland; deliveries to offshore Islands will take longer. International deliveries should be with you within seven working days.

Express Delivery TermsIf you have requested Express Delivery, please note that the following conditions apply: We have to cut off next day delivery at 12pm each day, this means that any order for express delivery received between 12.01pm and 11.59am the following day will be dispatched for next business day delivery - this excludes Bank Holidaysas generally our couriers do not work on a bank holiday. EG Order received on a normal Fri at 10.30am, will be with you by Mon 6pm, Order Received on a normalFri at 2pm will be with you by 6pm on the following Tues. The next day delivery excludes bank holidays, EG order received Good Friday, order will be with you by6pm on the following Weds. If after your payment with express delivery selected this is not acceptable to you, please make contact with the customer service team between 9 and 5.30pm on the next normal business day and we will either refund the whole order or refund the extra postage charge.

Carriage Charges Carriage charges vary according to the weight, size and value of the part(s) ordered. We will use Royal Mail 1st and 2nd class delivery or courier at our discretion.Once a parcel is accepted and signed for, the responsibility for it passes to the customer (not the signatory).

Damaged Goods If you receive an item that has been damaged, please send us photographic evidence by email within 24 hours of delivery. Definition of Incorrect GoodsPlease note that all spare parts are subject to design and specification changes by the manufacturer. Often the part provided may not be an exact match for the original but is deemed by the manufacturer to be a suitable alternative.