I made a recent inquiry about a BMW, and Rich from the dealer contacted me the same day. He was very professional and knowledgeable. He explained in detail the features of the car and the buying process. I went ahead and made an appointment for a test drive. Once at the dealership, the overall service was great. Anthony and Omar were also very professional and helpful. My experience there was wonderful!

Terrible experience , the salesperson Dion had a really bad attitude when ever I was not in agreement with him. He was intimidating at times and was overall pushy and dishonest. This dealership has really nice selection of cars but unfortunately this particular sales person is a poor representation for this company.

Response from Car Factory Direct:

GuruZWBJ, I am sorry you feel that way. I would be thrilled to have the opportunity to apologize and make this right. Please call me directly at 475-549-8888 or email me at support@carfactorydirect.com if you see this. Thank you!