Client satisfaction

Client satisfaction
In January 2011 we started to measure the satisfaction of our clients to gain an insight into our strengths and weaknesses and to make improvements where necessary. When we complete our services with you, we will ask you to participate in our client satisfaction assessment.

The results over the first 6 months of 2013 have been analyzed. In general, clients are very satisfied with our services. A large majority (90%) would recommend our practice to others. They rate our practice and client desk 8 on a scale from 1 to 10 and 8.1 for treatment, support and assessment services. Focus for the future is on transparency about the treatment process and reducing waiting times.