How to request missing Visio stencils?

There are several Visio stencils that are missing from the library that I need. They're important to me (and I imagine others want them too) as I need to do rack elevation diagrams. I hate to open a TAC case on them but not sure what else to do. Any thoughts?

I requested funding for the rear views but the product group approved only the front views. If you would like to post a justification I will forward it to them to see if they will reconsider. Customer input is always taken seriously and I can be more effective with that kind of backup from the field.

Thanks for the prompt response. I know this will be a difficult question to answer, but do you have any idea how long this process typically takes? Weeks? Months? Years? Also, is the request likely to be granted or is there a great deal of justification that must be done internally at Cisco to get Visio stencils created?

Unfortunately I can not guarantee exactly how long it will take to create all of these Visio images. We are searching for the product owners of each to request they sponsor creation of the Visio. We will do our best to have them posted within a months time.

Any chance we can get Visio's for the ISR 4000 Series Routers? Specifically the 4331. Also need the NIM modules for this model: NIM-4FXO, NIM-2FXO, NIM-4FXS, NIM-2FXS, SM-X-NIM-ADPTR, NIM-2MFT-T1/E1, and NIM-4MFT-T1/E1.

There is a pending project in the pipeline for all of the items you listed except the VG310 which is from another product group. I expect the ISR 4000 updates to be available within about 3 weeks. We are waiting for final budget approval before proceeding. I've also just emailed the group responsible for the VG310 to ask if they can support Visio production for their products. I can't predict how long that might take.

Thank you for your positive responses after finding the Cisco product shape you were looking for. I will advise our Visio production staff (Bret) of you request so an internal sponsor can be advised of your request and approve creation of this shape.

I just wanted you to know that your request is being worked on. We've had a high volume of Visiio production requests at Cisco the past several months so our delivery time is longer than I'd like so I apologize for that. I expect the Catalyst 3750x shapes done within the next two weeks. Feel free to contact me directly brettn@visimation.com if you have any specific input.

We are actually just about done with a set of additional Wireless Visio shapes. This includes the 1040, 1260, 1140, and WLC 5508. We did not have the 1130 on our list but we can add that as well. These will be available shortly.

I will approach the product groups about the 3560-12-PC-S and WS-X4612-SFP-E.

You are quite welcome... it's my pleasure to answer these questions and I'm pleased it's helpful.

There is a formal process for internal Cisco groups to request Visio stencil for their products. However, there is no formal process for customers other than this forum. When requests have been posted here, I've been passing them on to the product managers for approval since they must fund the Visio development. Then, we have a prucurement process that kicks in.

Please understand that sometimes this takes a while to get from a forum request to a Visio stencil due to the approvals and the ordering process that we must comply with.

Since this seems to be a good place for this discussion, I will do my best to post an announcement here when a stencil has been added or updated on the Visio stencil library page:

Thank you for notifying us of this missing stencil. My company develops Cisco's Visio stencils based on authorization from the product groups and I have contacted the ACE group with your request. We don't currently have a Visio stencil for any products in the ACE line so unfortunately I can't give you a quick solution but we'll do our best to move the process forward.

The ASA-5585-X is in production now. The drawings are done but there's another step in the process that converts the drawings to the actual Visio shapes. There will be several versions with various combinations of interfaces. I expect them to be done by early next week. However, posting of the download files has been taking several days which is an issue that I've begun looking into since it used to take no more than 24 hours. That's done by another group but I'll keep on top of it.

On the Catalyst 4500 series, the only part on your list that is currently in our queue is the WS-X45-SUP7-E. I'll need to contact the product group about approval for the othres so please understand that there is a budgeting and procurement process for that.

I'm drawing Cat6k5 picture and I've been looking for ACE30 module but haven't found any ACE module (even ACE10, ACE20).

I've went through the Cat6k5 stencils on that occasion and I'm surprised there is no Sup2T or any new 68xx, 69xx module - yes they all are similar to some older ones but it's time wasting searching similar one. And if it's same stencil production cost will be low. Other things what streamline stencil searching as well. WiSM2 is in wireless file only - it'll be appreciated if it will be 6k5 file as well or preferably. Stencils are unsorted in file and there is no option to sort them in visio - it's much easier to find desired one if they are sorter alphabetically.

Last thing all 6k5 chassis have junction point on sides at center of module position but it's annoying that VS-S720 stencil joins at lower bottoms to that points hence it's misplaced when points are used.

Bret I greatly appreciate your participation here. Just note to Cisco I don't understand that creation of Visio stencils is not a part of the new product introduction process hence stencils are not ordered automatically when product is introduced…

We've just recently contacted the Catalyst 6500 product team about Visio shapes. Our company was not involved with the older ones you see on the site but I certainly understand the flaws you've found in them. I can assure you that ours will be an improvement. However, we need to get through the procurement process with the product group so the shapes you need won't be completed for several weeks at least... I wish we could do better but that's realistic.

We are also discussing how we might be able to make Visio production part of the pre-release process so that they are created along with the product photos. I don't know if we'll be successful at that but we're trying!

I just confirmed that the 3750X-24S version was not ordered by the product group. I've let them know there's an inquiry but I can't promise if/when they will authorize production. We were discussing a list of new icons back in January but they haven't given us a "go" yet.

I just found out that the 3750 file I submitted was lost in transition to the web posting team, so I've resubmitted it and the update should be available within a day or so. I know I've said that before and I apologize for the delay.

There is no problem with the R42610 rack stencil. The problem is with some of the older Catalyst 45xx shapes that were produced by another vendor before we became involved 2 years ago. Unfortunately they were not designed correctly to fit into racks. My group is producing shapes that work properly with this rack as well as rack shapes from other sources. I apologize for the inconvenience this causes but unless the product group authorizes us to re-create the older devices they will not match. You can see proper fit behavior with the 4500-X shapes that we produced.

Your note alerted me to an error that the web group made when posting the Catalyst 4500-X stencil. I had asked for a new link separate from the 4500, which is what the product group prefers. Instead, they replaced the 4500 download file with the 4500-X download file. I've asked them to correct that so that you will have access to the 4500 and 4500-X shapes in separate downloads and stencil files. I do not know how long this will take to complete.

On the Catalyst 4000 stencil there are icons fro a PWR-C45-1000AC, PWR-C45-1300VAC, and PWR-C45-2800VAC but no PWR-C45-1400AC. The shapes on this stencil were also produced by the previous vendor. These power supplies seem to fit properly into the C4503 chassis but the chassis will not fit properly into the rack for the reasons explained above.

Please note that you can always download the Table of Contents and Index file (near the top of the Visio download page) and search for a part number to locate its download stencil.

thank you for answer me. Will the re-created C45xx chassis fit with the older PWR-C45-1300AC stencil? The power unit looks like the same as the C45-1400AC. When do you think you get the approval? How long does your team need to create the stencils?

We change the complete network hardware from Enterasys to Cisco in our base. Before that i must planning it with Visio.