Frequently Asked Questions

Got a question? Check below for answers to the most frequently asked questions
we get. If you can't find the answer(s) you were looking for, feel
free to send us an email at support@kukd.com and a member of our support
staff will get back to you within 24 hours. All our online ordering
and reservation services are provided by Kukd.com

Ordering

Click on "order online now" and then click "+" to add your first item to the
basket

A pop-up will appear prompting you to select either "Collection" or "Delivery"

Add items to your order basket. When done, click on "Go to checkout" button to place
your order. Please note, our minimum collection/delivery amounts will be displayed
on the basket.

Login by entering your details or register if it's your first time.

Enter your email address and click on "Proceed" button.

Fill out the required information on the checkout page and click on "Complete my
order".

After you have placed your order you will receive an order confirmation email from
Kukd.com. Please ensure you have entered the correct email address and contact number(s)
so we can contact you if there are any issues with your order.

Once you place an order you will receive an email or SMS from Kukd.com(on our behalf)
confirming receipt of your order. This email will contain your five digit order ID.

Please ensure you have entered the correct email address and contact number(s). Please do
not delete the order confirmation email or SMS until you have received your order. If
there any issues with your order, you will need to contact us and quote your order ID.
Please note, sometimes the order confirmation email can get filtered into your junk
mailbox. Please check this in case you have not received your email and add it to your
"safe" list.

Once you book a table you will receive a provisional email and/or SMS from Kukd.com
stating: "Thank you for booking your table with [Name], we will be confirming
your table shortly". Once your booking has been confirmed, you will
receive a final confirmation email stating: "Your table booking has now been confirmed".
Please ensure you have entered the correct email address and contact number.

Yes. If you would like to order from us when we are closed, you can pre-order for later
that same day. You will need to place your order as usual and once on the checkout page,
the order time will default to the first available delivery/collection time. You can
also change this to a specific time by using the dropdown menu.

If, for whatever reason, you wish to cancel your order, you will need to advise us
immediately on
the number provided on your order confirmation email. You can also find our contact
number on the
"contact" page of our website. Please note, any refunds will be made at our discretion
and will
depend on how soon the order cancellation
request is received.

If, for whatever reason, you wish to cancel your reservation please send an email to
"support@kukd.com" stating your name, restaurant name and the date/time of the
reservation. You can also contact us directly on the contact number(s) mentioned in the
confirmation email if required.

This is to cover the cost of card processing.The difference in surcharges between
payments with credit and debit cards and PayPal is due to the PayPal merchant charges
being much higher than other providers. Depending on the total order value – it can be
up to 4 times higher than the average credit / debit card charge.

Delivery

Our standard delivery time is 45-60 minutes, however, this can vary. The checkout page
will display this information. Please note, delivery times are quoted in good faith
however, they can vary at busy periods such as on weekends. Where possible, we will
communicate any predicted delays to your order by email or SMS on acceptance of your
order. The delivery time quoted again will be an approximate time.

Although, we state a delivery time of 45-60 minutes for most orders, this is done in good
faith and we alwaystry to adhere to this. However, on certain busy periods, such as the
weekend, deliveries may be delayed. If you are not satisfied with the service you have
received, please do get in touch with us and we will try to resolve any issues.

If your order is incomplete, please contact us immediately using the number provided on
the order confirmation email or on the "contact" page of our website. Where possible, we
will endeavour to rectify this by delivering the missing items. Alternatively, if a
refund is required, please also send an email tosupport@kukd.comand a member of their
support staff will deal with your query within 24-48 hours.