When you decide on dinner at BRAVO!, it’s best to plan on spending the whole evening there. Not because the service is slow—far from it—but because the atmosphere is so welcoming and comfortable that the hours pass unnoticed. This is no accident: service manager Tanya Burns works hard to keep the complicated dance of restaurant service moving smoothly.

“For me, service ranks right up there with food,” Burns says. While she’s speaking, her eyes are constantly moving; scanning the dining room to spot any hiccups, glancing into the kitchen to check on progress, taking note every time a new customer walks in the door.