Blended Call Center Performance

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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Leadership should co-exist with exceptional team management skills. Our leaders are developed through a rich, transparent learning environment where we provide continuous mentoring and coaching. Lead by example is an adage leaders at Vcare abide by. They pick leaders who have excellent interpersonal skills, are flexible in their approach, possess a risk-taking appetite, are ethical and deliver in a 24*7 environment to global clients. “While people are born with the key leadership qualities, these need to be nurtured to harness their true potential,” says Mehra.

The leadership identification process at Vcare starts at the recruitment stage and continues throughout the employment tenure of a potential leader. At Vcare, they provide a nurturing environment and follow a fast-tracking process where potential leaders can be groomed via training and greater on-the-job deliverable. “At Vcare, we value that leadership should co-exist with exceptional team management skills.

Our leaders are developed through a rich, transparent learning environment where we provide continuous mentoring and coaching,” adds Mehra. They conduct workshops, training programs and have people interact across their geographic locations. Working across different cultures and continents as a part of a global team helps their employees develop leadership skills with an international exposure. At Vcare, at junior levels, leaders are identified through performance reviews and given a chance to shoulder greater responsibilities. Mid-level managers are provided with project leadership roles usually at client locations. Senior management leads by example and is sent for executive courses to hone their managerial and leadership abilities. Mehra says, “Employees nurtured in such an environment come out to be confident, motivated, independent and develop inter-personal skills to manage and lead large teams.” SANDIP MEHRA, Director and CEO, Vcare Call Centres India Pvt Ltd. http://www.vcarecallcenter.com/ Resource:Times of India