Our solution

As a service partner we strive to design and deliver exactly the right solution for each customer as a unique organisation.

In the dialogue and procurement phases we engage with customer organisations and listen closely to their needs, issues and ambitions.

We use these as the drivers to develop the solution, collaborating with you in the process of design and implementation. Throughout the relationship we remain flexible, using feedback to adjust the service. Our aim is to ensure that the solution is optimised in its effectiveness for your business, and agile in the way it is developed and improved.

Team synergiesISS facilities managers are allocated to sites to lead and coordinate the whole service. Our multi-skilled and multi-tasking staff create synergies between service lines, achieving high productivity and efficiency in delivering a complete service.

Pro-active solutions and responsive support

We work with customer teams to tailor solutions which optimise the use of stores and other assets. Our on-site integration and 24/7/365 help desk mean we provide immediate response to urgent situations. We use monitoring and reporting of response time KPIs to drive improvement.

FM excellence

ISS retail and wholesale industry experience and our best-practice standards are applied to deliver best-in-class services. We align and engineer procedures to customer requirements and specifications. The development of the facilities model is tailored in partnership with customers to roll out excellence across whole markets and regions.

The shopper experience and access

We ensure that shoppers and users have access at all times and the stores and other premises are attractive, clean and well serviced. We provide dedicated support to sales initiatives through shelving solutions, good lighting and temperature control.

Cost reduction

We give savings guarantees and deliver further efficiency savings throughout the contract. This is part of an over-all value creation strategy which includes service quality enhancements and added value. Transparent reporting of cost drivers is used to identify activities for savings initiatives.

Energy savingsInnovative central monitoring of building management systems to monitor energy consumption levels, building temperature and HVAC run times. This is used to identify and deliver energy reduction and generate significant savings for customers.

Innovation

ISS solutions for centralised CCTV security monitoring make stock protection more effective. This is also used to support the flexible deployment and multi-tasking of staff, moving them to where they are needed. Research and development innovations and best practice, generated by ISS knowledge forums and centres of excellence, are leveraged from all sectors and accounts to benefit customers.

Environmental management and corporate responsibility

Roll out of the ISS HSE management system assures environmental and safety compliance for all activities. The management system is ISO 14001 compliant and OHSAS 18001 compliant and site accreditations can be secured as required. We share corporate responsibility values and align with customers to support community initiatives.

Our delivery

What sets ISS apart is our ability to deliver our services with our own staff. This allows us to share experience and best-practices, integrate our services and empower our employees to exceed expectations.Learn more about our delivery

Integrated Facility Services

Learn about ISS' approach to Integrated Facility Services and the value we bring to fulfill your purpose.
The IFS delivery model is relatively new to the market and unique to ISS.

ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies with revenues in 2016 amounting to DKK 79.2 billion. The secret to our success lies in how we tailor our solutions to client needs, how we manage risk, and how our engaged team of more than 490,000 staff members add the power of the human touch in everything we do.