Return & Exchange Policy:Handmade items are not eligible for returns or exchanges except if the item arrives damaged we will either replace it or refund it provided you contact us within 36 hours of receiving your package (as determined by tracking) to let us know of the problem and we will fix it asap! After that it's your responsibility to keep it safe and sound!

I have not yet given his to my daughter as it is a Christmas gift, but I know she will love it was much as I do. Looks even better in person than it does on the website. Package arrived quickly. Overall very happy. Will be ordering again soon.