Our salesman Thomas was thorough and very helpful. The staff was amazing and worked hard to meet our needs. We will definitely buy more cars here!

Consumer Review

Great work truck, never let you down

by Sailorfarmer from Gloucester, VA

November 26, 2018

Great performance and ride for a 3/4 ton truck. Not once did it let me down. You won't believe how many friends you have when they find out you've got a truck that will carry a lot. Wish it got 30 mpg, but you can't have everything!

We went in with the intention of buying an Explorer within the week. They were extremely helpful, very nice, and went above and beyond to help us get the ford financing. We would definitely return again to buy a new vehicle.

Consumer Review

Brilliant truck

by Bobp from Tampa, Florida

December 25, 2018

I have the very last extended cab 2500HD 4x4 Sierra from the Fort Wayne factory before it closed. I loved it new and love it now. No issues out of the 6.0 Vortec engine or 6 speed. Will not replace it with the newer model. Fuel economy predictably poor @ 15/17, approach angle poor for off road.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

Consumer Review

Great vehichl

by Trent from Bismarck, nd

November 14, 2018

Interior finish is great. More power than you need. Great mpg. Looks great. Tows everything I have hooked up to it without breaking a sweat. Great overall value!

Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.

Consumer Review

Nicest truck I’ve ever owned

by Yaboi from Ogden, UT

January 7, 2019

Got the Duramax Sierra SLT crew cab with pretty much all the options, I’ve tried other trucks and currently have a 2007 Chevy Duramax and it turned me to GM from the ford and dodge diesels I’ve driven/owned in the past. Blows my mind with all the options, super comfortable and rides quite nice for a truck.

I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.

Consumer Review

Worst costumer support

by Dctt101 from Plain City, Ohio

January 8, 2019

This is a nice truck except for a few problems 1. The paint is cheap and scratches fairly easily for the price of the truck. 2. No rear heat or a/c in crew cab 3. The worst costumer service ever. (Let me explain) I took my truck to two different dealerships for the same problem multiple times for the drivers assist warning. They replaced the sensors under the seat at least twice and now saying they need to be replaced again @ $658. I keep asking why the problem is always intermittent with no answer. I suggested they check for a short, but was looked at like I was stupid I am over my warranty by a little over 600 miles and GM says they won't help me. You be the judges

Excellent experience. I can only say positive things about everybody. I will return to this dealer again and again.

Consumer Review

Man, what a truck!

by Ed from DFW Area, Texas

January 2, 2019

I went from 2002 Chevy Avalanche (great truck) to my 2018 GMC Sierra Denali HD (2500 HD) Duramax. What a significant upgrade from 02. Only 3,500 miles so far, but xxxx, do I like my new truck. Best mileage on highway so far is 25.8 mpg with average hw mileage of around 20 mpg. The interior is simply superb, loaded with features, everything logically laid out, and super quiet (engine and road noise barely noticeable). Sound system and navigation (Bose Infortainment) are excellent. The ride is definitely stiffer, but not bad at all. But remember, this bad-boy is designed to haul a lot of weight. There are a lot of smart storage compartments throughout (not gimmicky or cheap) but the space under the rear-seats is very good (I added a cocoa storage organizer bin). So far I am loving my new truck. Denali plus offload options gave me all the luxury features I could ever ask for, as well as the sunroof, auto rear window, and factory bed liner. It was most expensive in its line, but I always keep my cars for 15+ years, so why not (I saved up for it).

My family and I recently purchased a 2009 Nissan Quest from Audi of Lexington. We were very impressed by the high quality of customer service. Our salesperson, McCall Davis, was very helpful and went out of her way to ensure that our experience was as smooth and positive as possible. Everyone we encountered was good-natured and treated me, and my family, very well. They even have a play-area for children, a most welcome amenity for us since we were car shopping with our family in tow. All in all, we drove off the lot feeling appreciated and most of all happy with our new vehicle.

Consumer Review

Not bad at all

by Jdog from Overland park

May 3, 2018

Most trucks are overpriced bad. They are still nice to drive take for a spin even if you don’t buy them. I’m more parcel to the Tundra or the Titan though

Very comfortable truck that gives everyone plenty of room. It rides very well. This truck demonstrated its reliability very capably while we were at dog show in Virginia. The grounds were saturated already by hurricane Florence and another storm system dumped more rain for an additional three days. It turned the fields into a slick liquid mud that left everyone around us stuck. Our truck’s 4 wheel drive system made quick work of the situation and we were mobile and able to get out. I did spend the next day with a power washer dislodging the mud caked on the underside but we did not get stuck.

Overall experience was nice, service was done in a timely manner after it was confirmed the I did qualify for oil change.

Consumer Review

2017 GMC 2500HD Duramax

by Anna from Robins, Iowa

July 30, 2018

We just purchased the vehicle(used). So far, we are very pleased. It is nice to look at, inside and out. Mechanically, it runs real nice. Has quite a pick-up when you hit the gas. Mileage is awesome for a truck this size, @20 mph on the highway without towing. It has been quite a few years since we have looked at diesels and I have to say it looks like some of the typical diesel quirks I remember have been worked out.

After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.

Consumer Review

Love it!!

by Randi from Anna

March 4, 2018

We LOVE our new Sierra! It's just what we wanted and the drive is so smooth. We have already used it for fishing and about to use it for our camping trip!

Needs a straight axle in front for me to be considered reliable in all conditions. Independent front suspension is to weak for any real work of paved roads. Otherwise I really like it and will probably buy another one.

We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007

Consumer Review

LOVE my GMC Sierra 2500HD Denali!!

by Denali Lover from Farmington, NM

December 20, 2017

This truck is heavy duty with a Duramax diesel engine and Allison transmission. It is very comfortable to drive and ride in as well as has many amenities - even a 110 AC outlet for my laptop! I would highly recommend, 10 stars!!

Really stress-free car buying experience. Nick Sexton & everyone in the finance department are great to work with!

Consumer Review

Head Turner

by Banjo Bob from Mount Gretna, PA

December 1, 2017

This is my third GMC truck and with the Denali package, the most attractive. I bought the third truck because the first two were so reliable and long lived. I’m looking to many years of luxurious reliability.

Powerful and great road manners. Towing a breeze. Head turner. Fit the whole family comfortably and great for road trips. Surefooted in the snow and diesel mileage was better than expected. Averaged 19 around town and better on the highway.

I have been in the service Industry for 7 years and have relied upon Stigers Truck and Trailer to provide vehicles for my business. I have always had great results.

Consumer Review

Love the truck. Unhappy with the manufacturer

by Nick from Marysville , Ohio

March 25, 2018

I bought the diesel brand new. I could smell antifreeze in the front after a week.
The dealership could not find a problem. After 32000 miles I had a low coolant alarm. After 4 days and some help from the internet the dealer found the leak at the bottom of the radiator.
GM was generous enough to pay about $300 of a $750 bill for a problem that was there from the start. They gave me the illusion they cared and was going to give me more assistance. Nope!
GM vehicles have a problem with the radiators and the connections. I have read many strings at the truck forums regarding coolant issues. The radiator has no cap which causes it to be very hard to "burp" the system when one needs to change out a poorly engineered radiator. The last GM vehicle for me.

The overall experience at Don Franklin Nissan was excellent. I purchased a new 2017 Nissan Murano and I could not be happier with the excellent service and the overall buying experience at this dealership. The sales associate you helped me was Greg and he was awesome. He went above and beyond to make sure the deal went through the same day. I would highly recommend Greg and Don Franklin Nissan to all!!!!

Consumer Review

Very reliable, comfortable, great ride

by Cal camper and flyfisher from Denver Colorado

November 27, 2018

This truck is wonderful,very comfortable ride. It’s quiet and will give us the power we need. I like all the safety features and new technology.

They went above and beyond to find me the exact car I wanted, awesome car I love it!!

Consumer Review

Best vehicle I've ever owned. This is my 1st diese

by Metalman from Spring,Tx

November 19, 2018

This truck has surprised me. Milage is unbelievable. I'm getting 23 mpg dry. I bought it to pull my travel trailer. My old truck went into passing gear going uphill. My new diesel stay at 1500 rpm uphill or down hill never misses a beat. I am impressed. It is a beast. I highly recommend the GMC 2500 HD.

We just bought a 2017 Nissan Rouge from Don Franklin. This was one of the best car buying experiences we ever had. Mark Watson was great. He listened to what we wanted and didn't try to push us to something we didn't want. There was no going back and forth with the price or our trade-in. I would recommend Don Franklin to everyone.

Consumer Review

Bad xxx Truck

by donita from lampasas, tx

November 26, 2018

Awesome vehicle....it goes when you hit the gas. You get heads turning with it. Great gas mileage when chipped. Handles well with large tires too

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