Privacy Policy

Performance Pledges

1. We are committed to protecting personal data privacy of our clients, and we try our best to make sure that our policies and practices in relation to the collection, use, transfer, retention, secrecy, disclose and access of personal data duly comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486). Where our operations are subject to laws other than that of the Hong Kong SAR (including local privacy laws), then this Privacy Policy Statement shall apply so far as practicable and consistent with such local laws.

This Data Privacy Policy Statement only applies to Touch Arts Company Limited

2. This Personal Data Privacy Policy Statement only applies to Touch Arts Company Limited or the companies directly owned or controlled by it.

The Collecting and Retaining of Personal Data

3. When you visit our website, unless otherwise stated or requested, we will record your visit only and will not collect any personally identifiable information (which is about you and identifies you) from you.

4. Cookies will be used in our Website for recording the type of website you are interested in and improve the efficiency of browsing our Website. Cookies are small computer files which can be stored in the user’s computer, and it can be used for many aspects, including analyzing Internet users’ using habits and obtaining computer configuration information. But even the Cookies are used in our Website, those Cookies will not be used for collecting any personally identifiable information which relates you or identifies you. If you do not want to accept Cookies from our Website, you can refuse those Cookies by modifying the relevant Internet setting or browsing setting in your computer system, but you may not able to browse or use certain functions available in our Website if you do so.

5. For the convenience of enjoying our products or services, you may from time to time be asked to provide your personal or personal identifiable information, such as your name, age, gender, address, educational level, occupation, family income, telephone number, email address, fax number, favorite activities and hobbies and so on. We may use your personal data for specific purposes, and such specific purposes are set out in the paragraph 10 of this Personal Data Privacy Policy Statement below.

6. We will update our policy and erase your personal data in our possession pursuant to the laws of Hong Kong from time to time. Basically, our policy includes the following principles: -

(a) Unless the keeping of the abovementioned personal data is required by laws of Hong Kong or foreign laws, or it is in the public interest for such data not to be erased, otherwise your personal data will be kept until the purpose, or the directly related purpose for which the data was collected, is achieved.

(b) According to the above principle, we will erase your personal data from our storage system after a specific storage period.

The Protection of Personal Data

7. We may use the servers located at Hong Kong or other regions to process your personal data. We will keep your personal data in our web server properly, only accessible by the authorized person. We will protect your personal data in a reliable manner, ensuring that your personal data is secured.

The Purposes of Using Personal Data

8. If you apply for or order services or products (“relevant services”) as our clients, you may need to provide us your accurate and complete personal data, otherwise we may not be able to provide or continue to provide you the services or products you need.

9. We will maintain secrecy for your personal data.

10. By using the products and services we provided, you permit us to collect, use, transfer, preserve and disclose your personal data for (1) the purposes below; (2) the purposes you and us may agree; and (3) the purposes from time to time required by laws: -

(1) For providing relevant services and/or products to you;

(2) For enabling the daily operation of your account or for collecting the outstanding amount in your account for the relevant services or products;

(3) For processing any payment instruction requested by you;

(4) For conducting data analysis enabling us to understand clients’ characteristics and buying habits anonymously, providing or designing other services or products which suit clients’ needs, or assisting us in choosing services or products which our clients may be interested in.

(5) For providing you information regularly, including the information of relevant services or products and details of our latest offers.

(6) For the normal operation, management and maintenance of the relevant services and products providing to you;

(7) For designing new relevant services or products of our or our related companies, or for improving the existing relevant services and products.

(8) For investigating complaints or suspicious transactions, or researching for service improvement of our or our related companies;

(9) For detection or prevention of crimes, security problems or technical problems;

(10) For disclosure pursuant to the laws or Court orders;

(11) For comprehensive behavioral analysis;

(12) For enforcing the Terms and Conditions, including but not limited to investigating issues which may against the Terms and Conditions.

11. We may disclose or transfer (wherever within the Hong Kong SAR or countries or regions not within the Hong Kong SAR) your personal data to institutions or organizations like our agents, network administrators, legal institutions, accounting institutions or contractors (including any credit providers or third party collection agencies), banks or other financial institutions who are under a confidentiality duty to us and provide management, data analysis, marketing, research, telecommunications services, network provider, debt collection, credit investigation, payment processing services, accounting services, professional services, legal services or other similar services. We may also disclose or transfer your personal data to any actual or proposed transferees or assignees when a merge or transfer of any of our assets, stock rights or other rights and interests take place, and to collect, use, transfer, retain, disclose, or process personal data for the purposes mentioned in paragraph 10 above.

Right of Refusing Direct Marketing and Other Rights

12. Pursuant to the Personal Data (Privacy) Ordinance (Cap.486), unless we obtained your consent, we will not use your personal data in direct marketing.

13. If we obtain your consent, we may use your personal data, such as email address, correspondence address, mobile phone numbers, telephone numbers and fax numbers, for delivering publicity material to you, and we may promote to and inform you the updated information of various services and products.

14. If you do not agree or do not want us to use or continue to use your personal data in direct marketing, you can at any time inform us you wish and decision by email via unsubscribe@toucharts.com.hk. We shall not charge you any fee for this request.

15. You have the rights to:

(a) Make a request to us for checking whether we are holding your personal data.

(b) If we are holding such data, make a request for accessing such data.

(c) If your personal data we holding is inaccurate, you may make a request to us for making the necessary correction to such data.

(d) Confirm with us our policy from time to time that applies to your personal data, and the type of your personal data we are holding.

(e) At any time make a request to us for stop delivering any promotional material to you.

17. Pursuant to the Personal Data (Privacy) Ordinance (Cap.486), we reserve our right to charge the requestor reasonable administrative fees for complying with data access requests.

Legal Issues

18. This Personal Data Privacy Policy Statement shall be interpreted and construed in accordance with the laws of Hong Kong SAR, and the parties relying on this statement shall submit to the exclusive jurisdiction of the Courts of the Hong Kong SAR.

19. The terms in this Personal Data Privacy Policy Statement shall not limit your rights which are protected by the relevant laws of Hong Kong SAR.

20. In the event that any part of this Personal Data Privacy Policy Statement is held to be unenforceable under the applicable law of this statement, the unenforceable part shall be given effect to the greatest extent possible under the law and the remainder of this statement shall remain in full force and effect.

21. We may revise this Personal Data Privacy Policy Statement from time to time without notice to you. Please visit our Website for our latest version of the statement

22. The Chinese version of this Personal Data Privacy Policy Statement shall be used as reference only. If there is any contradiction or inconsistency between the Chinese and English versions of this statement, the English version shall prevail.