5 comments

We are sorry to hear you have some difficulties to reinstall our application on your Mac.

For apps that don’t have an uninstaller, such as HMA! Pro VPN, in the "Finder" sidebar, click on "Applications". Drag the app from the Applications folder to the "Trash" (located at the end of the Dock). Then choose Finder > Empty Trash. Once you have removed it - restart your Mac. Then install our client software from here: https://www.hidemyass.com/downloads

Hi mondsteine ,I'm sorry to hear that you are still experiencing issues installing v3 of HMA Mac app.Please delete leftover folders from previous installation from User Library and System Library > Application Support > HmaProVpn and also make sure the app is not running in the background (visible on your toolbar).

To access these files you can use shortcuts, on your desktop please click Go in the top bar, then Go to Folder...There first type:~/Library/Application Supportand delete HmaProVpn in opened window.

When you remove HMA folder from both of those locations you should be able to install it after restarting your Mac.Apologies for the inconvenience. If you need any further assistance, we recommend getting in touch directly with our support agents who will be happy to assist you: https://www.hidemyass.com/webform

Thank you for your message. Allow me to advise that It is possible to install and run HMA! on Windows XP, however you need to have Service pack 3 installed first. Here is the version you can run on Windows XP Service pack 3