When you do not wish to give your personal data via Internet, we are prepared to take your data by phone. Another possibility is to fax us your data

Do i get a answer for delivery time and date ?

You always are informed by E-mail about your order and the expected delivery time, May a product not be available, you will be informed.

Why do we need your personal data ?

If you decide to order we need your name and address to ship the goods to. And very importand if it is a company to ship to , please name the company and the name of the receiving person Sometimes the delivery will not deliver to a person on a company address If you would like to have your personal data removed from our database just send us a email and we will remove all your personal data.Price and VAT All prices are advice sales price including 21% vat EURO.Delivery time Depending on stock and country of origin, some products can take a long time to get in store, we will inform you in that case.Note that all kits are made special for you when ordering , we do not have stock we are not a stock producer but a custom producer Also you can ask us for parts added or changed for you , for maybe a little cost or nothing depending on the work.Missing or Defect PartsIn Case some parts are missing or bad cut, unfortunatly this can happend, but we make sure you get the right parts new cnc cut. Minor errors can be taken care of yourself , we do not send out a complete new part if there is a little corner missing that can be solved by gluing on a little piece of leftover wood. Also if some stringers are missing, most of the time there is plenty of leftover material to cut a few yourself (not for special sizes) We can not send a box with 1 or 2 stringers 3x6mm this is just to expensive and no use as you can cut a few yourself This also counts for the vacuumformed parts , sometimes a liitle crack in parts may occure because of tension in the material or the transportation The canopys are made from polycarbonate or petg, this does not crack Most of the times this small cracks are easy fixed with a drop of ca we do not send out new parts for this. So you have to check the contains of your kit within 8 days of receiving for a guarantee for missing parts

Kits and parts can change without notice.

Returning goodsWhen a shipped box article is damaged you should not take the shipment but return it unopened, else we can not get the insurance for the goods.

When there is something wrong with your order or a wrong article is received or damaged , you can return the article with a written motivation within 8 days of receiving, in original box and the items unopened.Sales items are Not Refundable or Guaranteed. We pay you back without the shipping cost and without the cost for taking the payment as the payment providers do not return this cost to us , refunding may take up to 4 weeks this is for the reason that kits are made special for you, we do not have a stock of kits Also small errors in the drawing are not a reason for returning a kit , small errors do happend we are just human If returning for guarantee issues please note that the shipping to us and you is yours, please ad funds for reshipping to your address and also ship insured and signed for.

Warranty is void if : motor wires are cut beyond original size, Wires Broken ormotor shaft is shortenedwe can not give a warranty for this alterations. so test your motor first Burned out motors are also excluded from warranty. And very importand .. do oil your ballbearings , with the edf running at 40-50000 rpm your bearings will wear out very soon , frequently oiling is neccesary. Ballbearings are also excluded from guarantee

we can not take any resposibiliy for goods shipped by you that are lost , so send to us signed for If you have questions or problems, you can always E-mail RBCkits or by phone

When returning the goods please email for address:

International orders RBCkits ships order all over the world, but only on pre paid base ,

Methods of payment You can pay to RBCkits in several ways:

Payment in advance: To the named bank account

Multisafepay: note that when refunding cost (multisafepay cost) is not refunded Has several payment methodes

Ideal for Dutch customers, ideal has a wait time for clearance of the payment

Paypal note that when refunding cost (paypal cost)is not refunded

ShippingWho is delivering the shipment ? In Europe we ship with postnl

We ship insured and signed for you need to have someone to take the package from the delivery company, if not at home and the package is returned to us for reason "Not at home" all cost are for the customer for resending the shipment

Shipping international

We ship Signed for with insurance 1e class , with track and trace weight range