Can't sign in to the "new and improved website" anyway, so I guess it makes no difference. I haven't purchased anything from them since the first of April. I've gradually changed over to other vendors because B&N just keeps making things more difficult. I'm just glad I was able to back up all my books.

I can't sign in to the new website, either. When I click the "sign in" tab to the left of the web site it does....nothing. No log in box ever pops up. I can't even look at my account.

I can barely log into the nook forum. On my computer, there is no log in information. I basically have to hover my mouse over the appx. area where my log in would normally appear and click at random until the log in box pops up. Only after I manage to log into the nook forum does my avatar show up. I don't know if it's my Win 7 computer, but I've tried on different browsers and it all looks the same.

This is what I see before I log in. Normally, the log in box would be to the right near the search icon. All I see is a blank. I hover my mouse to the left of the little row of "dots" and click the blank space and the log in box pops up.

This is what it looks like after I log in. I hope they fix the problems soon.

I can finally sign in today (yesterday it just froze on a black screen) on my Mac. But I can't download a "free book" unless I enter a CVS code. What's up with that? I still have free credits from a gift card anyway.

The changes to the website make no sense and I can't imagine how frustrating it must be to new users.

The good not so bad:I didn't mind having to enter the credit card security code upon making my first purchase on the new site (a free NOOK book). After that unique instance I was never required to reenter it. And that's about the only thing I don't mind about the BN.com update. Of course, since I had my credit card details handy, and I only have one credit card on file at BN.com, my experience entering the code was a painless, "one and done" affair. I'm curious about how the process is working for folks who have more than one card on file.

The bad and the ugly:Most other aspects of BN's wholesale roll-out of its not-ready-for-prime-time update have been decidedly user unfriendly and, in this user's opinion, a shockingly awful display of both incompetence (execution-wise and communication-wise) and deliberate design (e.g., disabling the ability of the Greasemonkey/Tampermonkey script to restore the download button for purchased NOOK content). To quote from a small screen show:

"I could say more, but I'm not gonna." - Janice to her brother Tony S., in The Sopranos

The good not so bad:I didn't mind having to enter the credit card security code upon making my first purchase on the new site (a free NOOK book). After that unique instance I was never required to reenter it. And that's about the only thing I don't mind about the BN.com update. Of course, since I had my credit card details handy, and I only have one credit card on file at BN.com, my experience entering the code was a painless, "one and done" affair. I'm curious about how the process is working for folks who have more than one card on file.

The bad and the ugly:Most other aspects of BN's wholesale roll-out of its not-ready-for-prime-time update have been decidedly user unfriendly and, in this user's opinion, a shockingly awful display of both incompetence (execution-wise and communication-wise) and deliberate design (e.g., disabling the ability of the Greasemonkey/Tampermonkey script to restore the download button for purchased NOOK content). To quote from a small screen show:

"I could say more, but I'm not gonna." - Janice to her brother Tony S., in The Sopranos

Thanks, I have only tried it with one freebie so didn't know if it wouldn't keep asking for the code for every purchase.

On your second point, I couldn't agree more. I'm still somewhat in shock that BN could do a rollout so poorly tested and implemented.

I have given many, many BN gift cards in the past, and now frankly, I'm really embarrassed to give any more.