LobbyGuard Basic Training 2

LobbyGuard Basic Training

Follow the steps below to learn the most important aspects and features of your LobbyGuard product. LobbyGuard Basic Training will take approximately 1 hour to complete. Once you have completed the basic training you should take the LobbyGuard Advanced Training course to learn about some of the more advanced features of LobbyGuard.

To make the most of this training course you should have access to your LobbyGuard Kiosk product as well as a separate PC with internet access and a web browser. Each step below contains a description of the topic and a link to the full article. Read each article and follow the examples and return to this page for the next step. If you have not yet unpacked and physically set up your LobbyGuard Kiosk you should visit www.lobbyguard.com/setup then return to this page once your kiosk is unpacked and powered on.

Step 1: How to Contact LobbyGuardIf you need to reach LobbyGuard for technical support, supplies, product training or other reasons please use the information below.

TECHNICAL SUPPORT

Support@lobbyguard.com is the email address for the LobbyGuard Support Team. Include your name, phone number, lobbyguard serial# and the name of your organization along with a description of the issue you are experiencing.

www.lobbyguard.com/supportis the official support page for the LobbyGuard line of products. Use this site to open a support ticket with the LobbyGuard Support Team. The site also contains an FAQ and a searchable knowledgebase to find answers to hundreds of questions about LobbyGuard.

Telephone Toll-Free (866) 905-6229 - Support Representatives are available to assist you 7am – 6pm Eastern Time M-F excluding US Federal Holidays.

NEW CUSTOMERS should contact customerservice@lobbyguard.com today and request a FREE LobbyGuard Welcome Pack! This pack contains useful supplies and other items and is free of charge. Just send your name, organization, shipping address, phone number and product serial# to customerservice@lobbyguard.com

PRODUCT TRAINING

www.lobbyguard.com/training - LobbyGuard offers ongoing training to new users and to educated existing users on new features of the product. Visit www.lobbyguard.com/training to view the schedule of web-based training sessions.

You can follow LobbyGuard on social media to get information on product features, news and update and to win free supplies and services. Follow us on Twitter @lobbyguard and like us on Facebook at www.facebook.com/lobbyguard

Step 2: Create your LobbyGuard FrontDesk AccountLobbyGuard FrontDesk is the website you will visit to access visitor records, run reports, change kiosk settings and much more. You can access FrontDesk from any smartphone, tablet, laptop or PC using any browser however it is best experienced with the Google Chrome browser. You can create a FrontDesk user account at any time and start exploring some of the many features FrontDesk has to offer. Click here to learn how to create your LobbyGuard FrontDesk account

IMPORTANT: If you are setting up multiple LobbyGuard kiosks you need to determine if you want all the kiosks in one LobbyGuard Group or if you would like each kiosk to occupy its own separate LobbyGuard Group. To decide which option is best for you please contact support@lobbyguard.com

Step 4: Set up your Visitor Types, Reasons for Visit and WorkflowsLobbyGuard allows you to create your own list of “visitor types” e.g. employee, student, contractor, parent, etc. giving you the capability to track any type of walk-in traffic to your facility. You will also create a list of reasons (known as “Reasons for Visit”) for this particular type of visitor to be in your building or facility. As an example you might a have visitor type called “Contractor” and for that visitor type you might have reasons for visit such as “Work Order”, “Making a Delivery” and “Meeting”.

Once you have set up your visitor types and reasons for visit you will create a “workflow” that defines the set of questions or inputs that you would like to present to a particular visitor type and reason for visit. For example you might want to take a photo, run a background check and print a visitor badge for a “Contractor” who is here for a “Meeting”. This flexibility allows you to tailor the LobbyGuard visitor experience specific to the needs of your environment. Click here to learn how to create Visitor Types, Reasons for Visit and Workflows in LobbyGuard

LobbyGuard can screen your visitors to keep unwanted individuals out of your building or facility. This step will walk you through the important things you need to know - and the policies you need to establish - to make the most effective use of this important security feature. Click here to learn about visitor screening with LobbyGuard

Step 7: Everything you need to know about the LobbyGuard Visitor Badge PrinterPrinting a visitor badge is an important feature of LobbyGuard and provides evidence to your employees and staff that the visitor signed in before entering the building. LobbyGuard offers a number of options with its badge-printing feature. Click here to learn about the LobbyGuard visitor badge printer

Step 9: How to Sign Out a Visitor It is important to keep an accurate record of who is in your building as well as who is no longer in your building. Signing out visitors as they leave is critical to accurate record keeping, and LobbyGuard offers several methods for signing out your visitors. Click here to learn how to sign out a visitor in LobbyGuard