Asked by Lawrence Goodman @ 18 Jan 2017 23:01 / Views: 20

When the files download in Jaksta, it says it's got the complete file and lists the right duration. If I play them in Jaksta, they are also the right length.

But when I look at the files in finder, they've all been shrunk to the same size and duration. I open them in itunes and except for the first file, they've been weirdly truncated.

Anyone know what's going on?

Thanks.

From
Lawrence Goodman
@
18 Jan 2017 23:01

Hi Lawrence,

There should be two versions of the file in Finer. One is in a folder named Converted. The other is one folder level up and should have the same name but a different 3 letter file extension. Do they both seem truncated?

Can you send us the log file? You can find it by going to the Preferences and clicking Find Log File.