]]>It would be nice to think that Comcast is taking serious steps to address its myriad and profound customer service issues because it believes that customers paying $100/month deserve better. But what’s far more likely is that Comcast is hip to the defecting cord-cutters that aren’t buying into bundles of stuff they don’t want.

A few of the measures the company will take:

Giving customers a $20 credit if a technician fails to make their appointment window. Because that’s fair for having a customer waste four hours of their time.

Opening up a Studio Xfinity storefront that hopes to change the way customers interact with the provider. Whatever. Sounds gross.

Adding 2,000 more customer service reps at three large locations to deal with issues.

Allowing customers to track their technicians in real time on their phones.

Some of these measures seem substantive, but I’m guess that by the time these things get implemented, even more damage will be done to Comcast’s list of subscribers. Because this seems like a classic case of too little, too late.

]]>http://www.screenjunkies.com/tv/tv-news/comcast-is-trying-to-improve-its-customer-service/feed/0Comcast, Done With Innuendo, Is Renaming Customers ‘A**hole’http://www.screenjunkies.com/movies/movie-news/comcast-done-innuendo-renaming-customers-ahole/
http://www.screenjunkies.com/movies/movie-news/comcast-done-innuendo-renaming-customers-ahole/#commentsThu, 29 Jan 2015 21:00:21 +0000http://www.screenjunkies.com/?p=269606Ok, just one customer, but I think we're all happy to see Comcast shamed like this.

]]>In what must be delightful news to Hulu, Amazon, Netflix, and everyone else who’s already cut the cord, a bill has surfaced that showed a Comcast employee renamed a subscriber “Asshole Brown.” I guess it merits mentioning that “Asshole Brown” wasn’t the subscriber’s nickname and “Asshole” isn’t short for Assholio or Assholton. The customer’s last name was actually “Brown,” so they weren’t being super-gross for that part.

Was the customer some sort of unruly jerk that made the rep’s life hell? It doesn’t sound like it.

““I was never rude,” she says. “It could have been that person was upset because I didn’t take the offer.” She was in the process of eliminating TV from her Comcast package. I guess this renaming effort won’t win her back.

Comcast has offered to refund the customer back the $60 cancellation fee they incurred. Yup. $60 whole bucks. That should put this matter to rest in the public’s eyes.

]]>http://www.screenjunkies.com/movies/movie-news/comcast-done-innuendo-renaming-customers-ahole/feed/0Comcast Apologizes After Belligerent Customer Service Rep Call Goes Viralhttp://www.screenjunkies.com/video/comcast-apologizes-after-belligerent-customer-service-rep-call-goes-viral/
http://www.screenjunkies.com/video/comcast-apologizes-after-belligerent-customer-service-rep-call-goes-viral/#commentsWed, 16 Jul 2014 16:33:55 +0000http://www.screenjunkies.com/?post_type=video&p=263066We'll all laugh about this when these companies disappear in five years.

]]>A San Francisco man called up Comcast to cancel his service, because, well, there are other options out there now. But when he started speaking with the customer service rep, he found the rep to be aggressive, overbearing, and just really annoying.

So basically, this guy was a pretty good representation of Comcast. But Comcast doesn’t want anyone thinking that, so they offered up an apology to the man and his wife, who had been dealing with this dude for 10 minutes prior to recording.

To give you a sense of that achievement, I was able to listen for about 15 seconds before stopping the video out of a quiet rage. ENJOY!

]]>http://www.screenjunkies.com/video/comcast-apologizes-after-belligerent-customer-service-rep-call-goes-viral/feed/0Netflix Talking With Smaller Cable Operators To Align Forces And Screw Over The Big Cable Companies That Have Screwed Us Overhttp://www.screenjunkies.com/general/netflix-talking-with-smaller-cable-operators-to-align-forces-and-screw-over-the-big-cable-companies-that-have-screwed-us-over/
http://www.screenjunkies.com/general/netflix-talking-with-smaller-cable-operators-to-align-forces-and-screw-over-the-big-cable-companies-that-have-screwed-us-over/#commentsMon, 14 Oct 2013 15:25:26 +0000http://www.screenjunkies.com/?p=257530My Netflix just streamed all over the carpet.

]]>After large cable companies have been openly discussing their own streaming services to compete with Netflix, Netflix has come right back, beginning conversations with smaller cable companies (which I guess exist) to further cement Netflix’s role as the broadband content leader.

Any move against the likes of Comcast and Time Warner is probably something that consumers will get behind, but it will be quite a bit of work to convince smaller companies that partnering with Netflix won’t just give their customers an opportunity to see that they really only need Netflix, except for sports. (Side note: Please get streaming live sports licenses, Netflix. Please.)

We’ll see how this develops, but let’s all just revel in the fact that all cable companies have been forced to accommodate their customers, which is something they haven’t seemed willing to do in a long, long time.

]]>The corporate overlords at Comcast have revealed the new logo for NBCUniversal. It’s pretty streamlined: No peacock, first of all, which is surprising given the longevity of the NBC peacock. The other interesting part of the logo is that tagline – “Let’s make history. Again.” What does this mean? It seems to suggest that NBC is re-emphasizing quality programming, but it strikes me as a little presumptuous, since I think most people’s positive associations with NBC is that they used to have “Seinfeld” or “ER,” not that it “made history.” Quick, someone make an “NBC Peacock in Historical Photos” Tumblr!

It should be noted that this is the NBCUniversal logo, NOT the new logo for the NBC channel itself. So all of the 14 people who still watch NBC will still be seeing the peacock on the screen. (via Deadline)

]]>http://www.screenjunkies.com/tv/tv-news/new-nbcuniversal-logo-is-totally-pecockless/feed/1NBCULogo3NBC Executive Of Douchebaggery Fired For Having $200K Bathroomhttp://www.screenjunkies.com/tv/tv-news/nbc-executive-of-douchebaggery-fired-for-having-200k-bathroom/
http://www.screenjunkies.com/tv/tv-news/nbc-executive-of-douchebaggery-fired-for-having-200k-bathroom/#commentsThu, 20 Jan 2011 04:11:06 +0000http://www.screenjunkies.com/?p=20839We want to congratulate ex-NBC Chairman Jeff Gaspin for having gigantic balls, which apparently needed a very fancy washroom to be occasionally exposed in throughout the day.

]]>Normally, we don’t report on the comings and goings of suit and tie wearing types, but this real life story feels right out of an episode of “30 Rock.” So, we want to congratulate ex-NBC Television Entertainment Chairman Jeff Gaspin for having gigantic balls, which apparently needed a very fancy washroom to be occasionally exposed in throughout the day.

It seems that Comcast is cleaning house over at their new merger-buddy NBC’s main office, and they flushed Gaspin down the drain. Why? Apparently, the executive didn’t want to share a bathroom with his fellow execs on the 11th floor, so he ordered a new bathroom to be made in July of 2009. Not just any bathroom, though. A $200,ooo private bathroom with a shower “large enough to house a small family,” and he wanted it built at a time when 40 people were getting downsized. Gaspin was so embarrassed about the thing he demanded, he had construction take place during evening hours. Hey, if you’re gonna be King Douchebag, at least own up to it and wear a cape around the office.

The Comcast people were not thrilled. It’s not like the economy is way awesome, “Seinfeld” and “Friends” are on the air and NBC is riding a seemingly never-ending winning streak in the ratings. Top it off with the fact that Gaspin was tied up in the Conan-Leno kerfuffle and you’ve got yourself a prime candidate for pink slippage.

Now that Gaspin’s gone, I wonder if the bathroom will be rented out, and if so, to me? I always wanted to have a golden toilet that played the NBC chimes when you flush a deuce. (TheWrap)

]]>http://www.screenjunkies.com/tv/tv-news/nbc-executive-of-douchebaggery-fired-for-having-200k-bathroom/feed/1jeff-gaspin-200k-bathroom-nbcHey, Jeff Zucker. YOU’RE FIRED! Like On ‘The Apprentice’http://www.screenjunkies.com/tv/tv-news/hey-jeff-zucker-youre-fired-like-on-the-apprentice/
http://www.screenjunkies.com/tv/tv-news/hey-jeff-zucker-youre-fired-like-on-the-apprentice/#commentsWed, 30 Nov -0001 00:00:00 +0000 In news that is sure to make Conan O'Brien's Irish eyes smile, Jeff Zucker is being removed from his position as President of NBC Television Group. General Electric has put together an exit deal that will send Zucker packing with a golden parachute in the $30 to $40 million range. Please send all sympathy cards to: Jeff Zucker Don't Send This Guy Any Cards Avenue Dude's Plenty Rich, NY 80085 $30 million seems kinda exorbitant for a guy who steered the number one network into last place and forced the company into the arms of a competitor. Heck, I didn't get squat when I was let go from the deli for that bologna joke fiasco. Sucks too because I had plans for that apron. (NY Post)

In news that is sure to make Conan O’Brien‘s Irish eyes smile, Jeff Zucker is being removed from his position as President of NBC Television Group. General Electric has put together an exit deal that will send Zucker packing with a golden parachute in the $30 to $40 million range. Please send all sympathy cards to:

Jeff Zucker

Don’t Send This Guy Any Cards Avenue

Dude’s Plenty Rich, NY 80085

$30 million seems kinda exorbitant for a guy who steered the number one network into last place and forced the company into the arms of a competitor. Heck, I didn’t get squat when I was let go from the deli for that bologna joke fiasco. Sucks too because I had plans for that apron. (NY Post)