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Ridgid 151 tubing cutters

08-07-2010, 01:14 PM

I have the newer version of these cutters,the one with the ez release pin.Anyway,the slide bar that the pin slides into is damaged where the pin holds the cutter wheel.The pin keeps coming out when I cut copper and the wheel is so loose and sloppy that it makes the cutters walk when cutting copper.How do I go about getting them fixed or replaced?

Comment

i doubt that the pins, rollers, cutters and clips are a lifetime warranty. typically those are considered a wear and tear item.

usually the supply house you buy from will hold onto them until the ridgid rep comes in to make a determination. you probably would be without them unless you know what day they call on the supply house.

Comment

I know its annoying when a tool does not perform as you thought it should or something brakes on it but expecting a life long warranty even though Ridgid says so is rubbish a twelve month warranty yes, I don`t know how it works in the US but whatever tool I buy for my business is tax deductable and depending on the total cost can be written off over a number of years so really it costs me nothing.

Tony

Comment

I have the newer version of these cutters,the one with the ez release pin.Anyway,the slide bar that the pin slides into is damaged where the pin holds the cutter wheel.The pin keeps coming out when I cut copper and the wheel is so loose and sloppy that it makes the cutters walk when cutting copper.How do I go about getting them fixed or replaced?

How did it get damaged? Did you drop it off a scaffold onto concrete? Run over it? If so, sorry but it doesn't seem you're owed anything. Parts breakdowns are available here.

Or did it just wear rapidly? If so, then a dealer should make it right. Period. None of these "exclusions" should apply in such a short term. I'll say again-a dealer should make it right. A territorial manager should not be required to look at these for approval. The dealer can call their areas rep and he/she would probably make a determination over the phone.

If the rep wants to waste everyones time by asking to see them, send a picture to their phone or email address. But really, if it wore that quickly, it should be a no brainer.

When I worked at a supply house that was a Ridgid dealer, I saw rollers, pins, and clips given without question. Wear item or not, it was good customer service at a negligible price for what they got back. Wheels were not given....and in the majority the guys did not ask for them for free. Kind of a common sense wear item whereas rollers, pins, clips last a much longer time.

I also held the FAX in my hand from Ridgid with the no-question-dollar amount that was given to the end dealers' discretion about things such as this. (I think it was $30.00 at the time. Above that needed a regional reps approval)

We have several dealers here, but none of them are any help with warranty issues.

Or product knowledge for that matter.

The local Fergy here will take stuff and get you a new one, as well as CHARGE your account. IF and when someone determines that there is a valid warranty issue, supposedly they will credit your account.

As such, I only buy certain Ridgid tools.

I bought a General drum machine because I didn't want to deal with that crap (I now wish I had not done that).

I can only speak for my area, but the dealers are the weak link for sure.

Comment

How did it get damaged? Did you drop it off a scaffold onto concrete? Run over it? If so, sorry but it doesn't seem you're owed anything. Parts breakdowns are available here.

Or did it just wear rapidly?

Did you fall from a scaffold or get run over before you replied to this?
They did wear rapidly.Ive had them for just under 2 years.I had the older version of these for over 10 years.I let a "plumber " borrow them and he snapped the knob pin.I took them into Homealone Depot and they replaced them "FREE" with the current POS ones I have now.And,HD does not carry them anymore.

Comment

Did you fall from a scaffold or get run over before you replied to this?
They did wear rapidly.Ive had them for just under 2 years.I had the older version of these for over 10 years.I let a "plumber " borrow them and he snapped the knob pin.I took them into Homealone Depot and they replaced them "FREE" with the current POS ones I have now.And,HD does not carry them anymore.

No. I did not. I also did not recall you stating how they were "damaged". You saying damaged made me think.....damaged. Not worn.

Too bad they've decreased quality. Might have to try a Reed or Rothenberger.