No Stress

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Value for Money

Made my life and business easier

Pros

Well, I am getting a discount from the company which is really good. About the product or the software, we are really happy that we bought it. Its easy to use, very friendly, and basically it helps our business needs.

Is TrueERP still in Business?

Ease-of-use

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Value for Money

We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Today, two of the three numbers have been disconnect and when I did connect, it was an answering service. We are currently locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don't expect a call back for a few hours.

Pros

The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.

Cons

The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we were not able to adjust as easily as they said. Some accounts, we just can't change. Customer Service is not available to us on a daily basis.

Lara from Australian Scaffolds
Specialty: Building materials
Number of employees: 11-50 employeesEmployees number: 11-50 employees

February 2017

February 2017

Running different types of reports is so easy!

Ease-of-use

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Value for Money

In short, yes TrueERP has helped us manage the day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise, there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user-friendly!

Pros

Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!

Cons

We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.

Advice to Others

Set up a sample company to mirror your current company to learn how to use the software without mucking up your real data. Practicing in a sample environment has been really good for us!

Very user-friendly, that's why I got it!

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The software is very user-friendly, that’s why I got it! I can always call in and get real-time support, however, sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.

Pros

The part I like best is the ease of use! You can get where you want to be quick!

Cons

It can be slow, for example when pulling the product list, particularly at our second location.

It is a very adaptable package!

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I would recommend TrueERP! It accommodates any kind of business and molds to what their needs are. You can tell by all of the different features that it would suit any company, especially larger companies. It is a very adaptable package!

Pros

The things I like best about TrueERP is that it is user-friendly and straightforward. It also makes invoicing very easy.

Cons

Only that with the last update some of our templates were affected & some preferences were changed which was a little time consuming to fix.

Would I recommend TrueERP? I always do and already have quite a bit!

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It does help me manage the daily business, I think it’s good and it does what I want it to do. I would like to embed more of the manufacturing features in, especially now with version 2017. The software is user-friendly, but the user environment is always changing so it could continue to evolve. I am always able to call and get real-time support, and support now is better than it was previously. I have recommended the software to others quite a bit.

Pros

I love that I can get things live. The value for the money is great because it is always developing.

Cons

It’s great in development, but it’s still rising. There are small functionalities I want it to have, like being able to print from the prepayment screen.

In the business of pool building & retail

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TrueERP has helped us with POS, invoicing and tracking customers and stock. I suppose it is user-friendly. As with everything, though, for those who aren’t as computer literate, you may have to play around. I am able to call in for support when I need it and I would recommend it.

Underground Mining/Manufacturing

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TrueERP has helped me manage my daily business processes and I can call in to get real-time phone support. We are waiting on an issue with the tax summary, but this should be resolved in the latest version. I would recommend the software to a friend/colleague.

Pros

It’s easy to use once you get to know it and I can make entries quickly.

Cons

Expensive but if your big enough, its worth it!

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I had the pleasure of having an incredible sales person but this program is actually MASSIVE! You most certainly need to be a company of a certain size or bigger to get value out of this but it is jam packed with features! I don't know if this is true for everyone but my sales rep even told us that they can build in any other feature we need! So far I haven't seen anything they are missing though. This comes with all kinds of inventory management functionality as well as project management tools. This has accounting and finance built in and really is a complete set of tools for your distribution business.

Pros

So many features! This does it all, accounting, finance, inventory, project management, all in one!

Cons

This is an incredibly expensive product so it is not for everyone! You have to be of a certain size company for the numbers to make sense to you. Only if your big enough will you see the return on investment that makes this worth it!

Advice to Others

If you have a medium to large company check this out! After a certain size company the value of this software just sky rockets!

Going from three separate systems to this has made my life so much easier!

Ease-of-use

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Value for Money

Using ERP had definitely helped us manage our business! We used to have three separate systems for manufacturing, accounting and invoicing.

Pros

The feature I like best about TrueERP is accounts and I find the reporting very good. It’s nice to be able to drill into a transaction when digging for details. I also like the ability to export to Excel. It’s all very accurate!

Cons

Sometimes batch updates take some time because of all the data.

Advice to Others

I would definitely recommend TrueERP to a friend or colleague, I love ERP! Going from three separate systems to this has made my life so much easier!

The transparency and how everything is linked is great

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ERP is user-friendly and a big step up from our last software; the way everything links together is great! We are a very complex company and have 3 major sites. We are still in the process of finalizing our specific additions/customizations. Once these are finalized we would be a great reference because of the complexity of our business.

Pros

I like the transparency between transactions, to reporting, to customer and supplier accounts, and how everything is linked.

Cons

The perpetual system is difficult for us. For example, in month-month reporting, I would like to prevent people from posting in previous periods. I would like these periods to lock and any adjustments to be posted to the following month.

Advice to Others

We have requested several additions around the purchasing and manufacturing processes. The specifics of these additions need to be mapped out very clearly between developers, project managers and your company.

Very user friendly!

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Value for Money

ERP is user-friendly and has helped us manage a daily business, especially for my position. I don’t usually need to call in for support, but when I do they are always there for me. I would recommend TrueERP.

Pros

It is very user friendly, if I don’t know something I can usually find it, if not there’s always help.

Cons

That’s a hard question. I guess what I like least is that we can’t customize our reports exactly the same as our sister company in Brazil.

Great customer service, it's user friendly and very reasonably priced!

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Value for Money

I would recommend ERP because they have great customer service, its user friendly and very reasonably priced! I am always able to call and get real time support, and if I leave a message they always call back promptly. They usually solve my problems right away, but if they do need to get back to me it’s generally within 1-2 days. If it's regarding an addition to the software, the longest we have waited is 1-2 weeks.

Pros

It is a very self-explanatory software.

Cons

I can’t really find any issues with it.

Advice to Others

I have worked with 25-30 different software, so I know that this is very user friendly. You just have to know your needs from the software depending on your industry.

Currently running 90% of our business through the software!

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Value for Money

TrueERP has definitely helped us manage our daily business. For the most part, it is user-friendly and I would recommend the software to a friend or colleague.

Pros

TrueERP is great because it incorporates all parts of our business. We are currently running about 90% of the business through the software!

Cons

It can be glitchy and I also wish the support was better and more reliable. It would also be nice to get updates when new versions become available. I am definitely interested in getting the next production version!

Great Software

Ease-of-use

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Value for Money

First off, I love how this company actually tries to make sure their customers are happy. Most companies don't care after they have sold you. TrueERP really values customer service and pride in their product. This is one of the best decisions I have made for our company. The product is easy to use and I love the customization portion. The inventory management is seamless and in real time! This helped us since we have multiple locations!

Pros

Ease of use, customization and customer service

Cons

Reports are great but you need to be trained to get them designed correctly.

Great ERP package

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Value for Money

This product is user friendly and easy to use
Covers all areas of business well
Excellent inventory control principals
The ability to to control manufacturing jobs is amazing
Customer support is easy to deal with and informative

Pros

Ease of use
Great customer support centres

Advice to Others

Great company to work with
Onsite project managers very understanding to business needs & demands
Training is informative and structure to allow the team to understand

Amazing support, Implementation by customer support has been exceptional.

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Quality

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Value

Support

We are just waiting for our additions to be done to be able to fully take advantage of the software.

Pros

I like that we are able to customize to suit our business. The admin panel is easy for me to use. Implementation with Dene or Simon is highly recommended.

Review Source: Capterra

Jessica from 456-Designs

September 2017

September 2017

I wish I never bought this software

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Quality

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Value

Support

Pros

The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.

Cons

They promise free customization BUT that is just their tactic. I remember doing a meeting with customer rep and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to "map" out the process and create screen shots to do these customization's. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding out they have changed their name twice. They also lost all their employees in the USA and now looking at their reviews it looks like they treat their employees horrible as well.

Useless Software ¿ Never Performed as Promised

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Value

Support

NONE

Pros

On the surface, the software appears to provide a tremendous amount of functionality for a relatively low cost. But look very deeply and demand that the software is proven in your environment before you send them one penny.

Cons

TrueERP over promised and never deliver the key functionality of EDI connections to our retail partners. They had assured us that the functionality was in place and it only needed configuration to work with our vendors. After many months of working with the developers, they NEVER could deliver or even demonstrate the EDI functionality. They made one excuse after another and it became evident that they had no experience in EDI connections with major retailers and did not have a clue on how to make an interface work. After 7 months of trying to work with TrueERP, we gave up and requested a refund. They refused to refund the cost of the software which was never operational and we are now forced into legal proceeding to attempt recovery of our money. Don't trust TrueERP. If you still want to purchase their software make 100% certain it does everything you need before you give them any money.

Great for accounting!

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Value for Money

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Value

Support

I would absolutely recommend TrueERP to a friend or colleague. ERP is user-friendly, has helped us with our daily business processes and I am always able to call to get real-time support.

Pros

It's great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.

Cons

That you can't drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.

Advice to Others

I like to print out my financial reports as I run them to help me see what changes were made in between dates.

Great product that links all parts of the business in real time

Ease-of-use

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Value for Money

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Quality

Value for Money

Value

Support

Overall TrueERP has been very helpful to our business. It helped dramatically with our inventory control as well as our manufacturing. The staff is very knowledgeable and helpful. I would recommend this product to any business whether it be to start up or established.

Pros

Customization, ease of use, and real time.

Advice to Others

They do free customization of the software. Definitely, ask them about this feature.

ERP has helped us organize and is a true time saver!

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Value for Money

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Support

For the first time, I've found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.

Pros

I am able to control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!

Cons

Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.

TrueERP - Accounting

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Support

In terms of ease of use, overall functionality/quality and customer support I would rate ERP a 10 out of 10! It has helped me manage daily accounting processes and I am always able to get real time support. I would recommend ERP to a friend of colleague.

Review Source: Capterra

Chuck from Jessi143000@gmail.com

October 2016

October 2016

Lost Money

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Quality

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Value

Support

Please exercise caution when looking into this company.

Pros

The Software seems to offer a lot and seems to be easy to use.

Cons

The software, unfortunately, does not work. It seemed to have so much functionality, but once we attempted to use more than accounting and was updated to their latest version. That is when we started to have so many problems. The software freezes. We can not get a hold of US support. Its always out side of the country. It takes days for them to get back to me. I had to look for another software company. They seem to not care about their clients after taking their money.

It looks like they treat their employees the same as they treat their clients.