Help If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: 'Invalid SIM' or 'Insert SIM'. Unlocking your mobile phone is easy – simply call our Customer Services team for advice.

Top-up your balance

You can buy Lycamobile top-up vouchers from your local retailer or online at www.lycamobile.de. The voucher will show a PIN either printed on it or underneath a scratch panel.
To top up your balance using your Lycamobile in the Germany, either:

Enter *131*PIN#, press send, and your credit will be added instantly: or

Dial 321 and follow the instructions.

You can top-up your Lycamobile credit from another phone, or while you are abroad:

Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile Voicemail you can:

Listen to messages left for you

Record a welcome message to enable callers to recognise you

Personalise your voicemail settings

Select your preferred language

Set your voicemail access code to access voicemail from other phones.

To access your voicemail from your Lycamobile in the Germany

Dial 121 (or 91#)

You can check your voicemail from another phone in Germany or when abroad. Simply use your Lycamobile to call the voicemail menu and follow the instructions to set up a voicemail access code.

Dial +4915211000121.

Follow the instructions to enter your Lycamobile number.

Follow the instructions to enter your Voicemail access code.

To deactivate your voicemail number:

Dial *187# and follow the instructions that appear on screen

Choose your own language

You can select the language to be used for your Lycamobile Voicemail and Top up service. To select your preferred language:

Dial 321 (or 92#)

Select the ‘Settings’ menu.

Select the ‘Change Language’ option.

Select your preferred language

View your Lycamobile number

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

Dial *132# or (97#)

Use your Lycamobile abroad – roaming

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries. For information on countries where you can make and receive calls and SMS, and current charges please click here