SamKnows

for service providers

Measure your customers real-world experience

Because good performance is good for business, you need a reliable way to actively measure and monitor it from the point of view of the people whose opinions matter the most - your customers. SamKnows is 100% independent and un-biased, and has been working with the world’s top ISPs for over 15 years. Our tests agents are installed in over 40 million routers/CPE, our testing infrastructure spans the globe, and our testing methodology is considered the global standard for measuring performance data.

Our experienced ISP team is on-hand to tailor a measurement solution to meet your specific requirements, whether it’s a small scale measurement platform or massive roll out to millions of homes to give your customers unparalleled technical support. Contact us to find out more.

SamKnows measurement platform

Test everything

SamKnows is constantly developing new tests and metrics to accurately measure the quality of your service and the quality of your customers experience and keep pace with changing patterns of internet usage. From your classic download and upload, to more forward thinking QoE tests like popular gaming, video streaming and online storage services that mimic real internet traffic to real content on the internet.

Turn your CPEs into test agents

ISPs use our solutions to see beyond their own network into their customers homes to track true end-to-end performance that their internal tools cannot see, and making sure their services are the best they can be. We've developed several different test agents to achieve this, but our Router SDK is perfect for ISPs - quick, easy and cost effective to roll out to millions of homes. Simple to activate or deactivate when you need the data or when you don’t, making best use of unused network capacity.