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dismount

Posted 13 July 2005 - 07:17 AM

It appears that you have DrWatson. Please follow these steps precisely.

Please read through the instructions before you start (you may want to print this out).

Please download and install these programs - don't run them yet!!

Please download and unzipAbout:Busterto a folder. Inside the folder is a readme file that has instructions on the use of the program.AboutBuster MUST be updated before you use it.Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.

Please download and install AD-Aware.Check Here on how setup and use it - please make sure you update it first.

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"Click "Apply" then "OK"

For anyone using Windows XP, 'Search' will not automatically show hidden files even if your folder options settings are set to do that. Do this so you can see hidden files and folders - click here http://www.davehigha...ds/xphidden.zip to download xphidden.zip. Extract xphidden.reg from the zip file and save it to the desktop. When done, double-click the xphidden.reg and when asked to merge say yes.

+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:

Important Step1. Go to Start->Run and type "Services.msc" (without quotes) then hit OkScroll down and find the service called:

Remote Procedure Call (RPC) Helper

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

5. Delete the following files if present:If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

ntzg32.exe

ntuu32.exe

(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)

6. Run AboutBuster . This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

7. Scan with AdAware and let it remove any bad files found.

8. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary FilesTemporary Internet FilesRecycle Bin

9. Double click on the cwsserviceremove and when asked to merge say yes.

10. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

11. Reboot into normal mode.

12. Download the Host Here

Unzip Host to your desktop

Open up the Host program.

Make sure that the "make hosts writable?" button in the upper right corner is enabled.

Click back up Host files

then click Restore orginal host files

close program

.

13. Download and run this online virus scan:[url="http://housecall.trendmicro.com/housecall/start_corp.asp"]http://housecall.trendmicro.com/housecall/start_corp.aspMake sure you check "AutoClean"