Carnival of Quality Management Articles and Blogs – December 2014

Welcome to December2014 editionofCarnival of Quality Management Articles and Blogs.

We are presently exploring Continual Improvement. October 2014 edition delved into basics of Continual Improvement, and November 2014 had had a look at Continual Improvement vs. Continuous Improvement.

For the present edition, we have randomly picked up a few articles to get a flair of the concept in actual practice:

Continuous Improvement at Two Companies (PDF, 362 KB) Todd Schneider shares lessons learned from helping to integrate continuous improvement into the operations of two companies. Examples of improvement projects at his current employer, Serigraph, show how teams used Six Sigma to improve yield by more than 20 percent, saving $40,000 in 10 months, and improve vendor material management, saving $192,000 per year. June 2011

The Challenge of Overcoming Success (PDF, 428 KB) A combination of theory of constraints, Six Sigma, and lean helped a DNA testing laboratory take a holistic approach to process improvement. Redesigning the workflow and laboratory layout and introducing new operating rules increased capacity without increasing costs. March 2010

Can a Fishbone Diagram Stop a Bully? (PDF, 373 KB) In Community Consolidated School District 15, elementary students use quality tools to set goals, track academic progress, and even address behavioral issues such as playground bullying. September 2009.

Former Baldrige Recipient Rekindles Its Quality Fire (PDF, 256 KB) Since Community Consolidated School District 15 in suburban Chicago received the Baldrige award in 2003, front-line staff members have continued the improvement effort by relying on quality tools such as the plan, do, study, act model. August 2009.

Quality Engrained in Culture at Iowa Hospital (PDF, 250 KB) The plan-do-study-act (PDSA) cycle, data-based decision making, and lean methodologies are part of the quality culture at Guttenberg Municipal Hospital. In 2008, the hospital received a Silver Award in the Iowa Recognition for Performance Excellence program. June 2009.

Rural Hospital Thrives With Continuous Improvement and Innovation (PDF, 210 KB) High patient satisfaction resulted from a culture change at Wright Medical Center. They shifted to a more open communication model and a pillar system that focuses on six areas of performance improvement. The hospital is now a destination of choice for healthcare in north central Iowa, with some of the highest patient satisfaction scores in the nation. April 2009.

Match the Change Vehicle and Method To the Job (PDF, 260 KB) Process improvement teams must understand the definitions of the methodology, tools and change vehicles available to them, because mismatches can be fatal to a quality improvement program.

• Improving Healthcare With Quality: Learn about the challenges of incorporating quality tools into healthcare, look at how one hospital implemented Six Sigma to improve patient discharge times, and explore design of experiments, a quality… tool that helped the hospital with its task. Read the full case study

Based in Chennai, India, Rajan Thiyagarajan is delivery head at Tata Consultancy Services and a senior member of ASQ. He blogs @ Quality Matters, where he shares his own thoughts and opinions, on topics focused by ASQ. For example, an article last year – Remembering the Great Leaders of Quality – as a brief snapshot, presents key contributions of 10 greatest leaders of quality.

However, in such an event, we do pick up an interesting article posted recently. We take a deeper view and look at India tab to select Frugal Innovation this month. The article takes a concise look at First break all the rules. The article goes on to talk about several methods for how to profit from reducing costs which seem misguided. Frugal innovation is about thinking about meeting the needs of huge numbers of customers that can’t afford conventional solutions.

There is a great quote from Jeff Bezos that captures one reason why organizations so often fail to address frugal innovation: “There are two kinds of companies, those that work to try to charge more and those that work to charge less.”

I look forward to your active participation in enriching the blog carnival as we pursue our journey to Continual Improvement in the New Year…………….with very Best Wishes