Questions

Please browse the pages in this section for information on such things as delivery charges and product returns. If you cannot find the answer to your question, please feel free to contact The Merchant Fox and we will assist you. We are available Monday-Friday 9am-6pm GMT. Outside of these hours please contact us via email or by leaving a telephone message.Telephone +44 (0) 1823 703907 or e-mail enquiries@themerchantfox.co.uk

General

Many of The Merchant Fox products are part of a limited edition collection and therefore have possibly sold out. For further queries please contact +44 (0)1823 703907 Monday to Friday 9am-6pm or e-mail enquiries@themerchantfox.co.uk.

Please contact The Merhcant Fox on +44 (0)1823 703907 and we would be happy to assist you. Our opening hours are Monday to Friday; 9am - 6pm, alternatively outside these hours your can leave a telephone message or email enquiries@themerchantfox.co.uk.

Payment Methods

The following payment methods are accepted by the Merchant Fox: American Express, Visa, Visa Debit/Delta, MasterCard, Maestro UK and Maestro International. Unfortunately, we are unable to accept payment by cash or cheque for online orders. Please note that American Express will seek authorisation directly from the cardholder before authorising us to deliver orders to an address other than the billing address.

All prices on The Merchant Fox are in £s sterling, unless stated otherwise, and include VAT where applicable.

Your Order

In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-6pm GMT on +44 (0)1823 703907 or email us at enquiries@themerchantfox.co.uk

In order to change the details of your order, you must notify The Merchant Fox within 12 hours. Please have the order number and date the order was placed to hand. As we endeavour to process orders immediately, after this time we are unable to amend your order and would request that you return the goods once they have been delivered.

You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email.

After placing your order with The Merchant Fox you will be sent an email to acknowledge that we have received your order and when your item(s) will be ready for dispatch.

Delivery

For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery on a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot or post office.

International Shopping / VAT

We deliver to the UK and the rest of the world.

For more details on our delivery costs and destinations please click here.

Please note The Merchant Fox cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. The Merchant Fox can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact The Merchant Fox on (0)1823 703907 or e-mail enquiries@themerchantfox.co.uk.

The Merchant Fox cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. The Merchant Fox can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact The Merchant Fox on (0)1823 703907 or e-mail enquiries@themerchantfox.co.uk.

For export of item(s) outside the European Union the current VAT (value added tax) rate will be deducted at the time of goods dispatch where applicable.

Returns

In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-6pm GMT on +44 (0)1823 703907 or email us at enquiries@themerchantfox.co.uk. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-6pm GMT on +44 (0)1823 703907 or email us at enquiries@themerchantfox.co.uk. We regret that the delivery costs incurred in returning any items to The Merchant Fox will not be refunded, except in the case of faulty or damaged goods.

We work with a small number of manufacturers in Britain and the majority of our items come with a standard manufacturers' guarantee, although this will vary depending upon the manufacturer. Please telephone us in the first instance so that we can advise you further.

Secure Shopping

Your privacy is of utmost importance to us. Your personal details will only be used by The Merchant We collect and store this information to allow us to fulfil your orders and to occasionally send you special offers and product information. Your details may also be forwarded securely to our delivery and payment partners in order to fulfill each order. Data collected will not be passed on to any other third parties. The Merchant Fox do not store any credit card details. Any data stored is kept in accordance with the Data Protection Act 1998.

About the shop

The Merchant Fox is the retail arm of Fox Brothers & Co. Launched in November 2011, The Merchant Fox offers a broad range of stylish gentlemen’s accessories, interior pieces and bespoke services.

Located in the old Counting House of Fox Brothers’ mill, in Wellington, Somerset, across the road from the repetitive chug of the looms, the luxury products sit alongside Fox Brothers’ extensive archive and collection of historic artefacts.