Comparison with help desk software like Zendesk, Desk.com, Help Scout, Groove, etc.

Comparison with help desk software like Zendesk, Desk.com, Help Scout, Groove, etc.

What we will never do:

Ticket management: assigning, filtering, categorizing tickets

Help you manage support interactions through Twitter

VoIP integration for phone support

Triggers & automation rules

Views

Macros or canned responses

Ticket assignment by user or group

Business hours

Salesforce or CRM integration

Customer satisfaction surveys

Support agent time tracking

Assigning tickets to agents or groups

Live chat

Ticket response UI

Ticket statuses, history, tracking, timeline

Agent performance reporting

Manage incoming support emails

Help you respond to support emails faster

Traditionally these support centers have been created either manually or through complex help desk software such as Zendesk, Desk.com, Help Scout, Groove, etc. The problem is that these tools' primarily focus on the ticketing side of things: providing complex dashboards for support "agents", "rules" for automation, autoresponders, the ability to assign cases, etc. But none of these tools really focus on the core "help site" experience.