1. Tell us how to print certificates. Telling us that we need adobe, isn't telling us where the link is. Our coaches are asking for them, telling us today is the last day, even though we sent a screenshot the transcript page, showing that our daughter has completed the courses, but, unless (2) the system is updated on your end, they will not accept it. Please update your system. Answering the phone on a Monday at 11:00 am would be nice as well.