SureStay Hotel by Best Western Twin Falls, Twin Falls

1260 Blue Lakes Boulevard N, 83301-3307, Twin Falls, United States - See on a map

The SureStay Hotel by Best Western Twin Falls is ideally located in the center of Twin Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Begin your stay in Twin Falls at the SureStay Hotel by Best Western Twin Falls and enjoy an unforgettable visit.

Our front desk is happy to provide all the comforts of home for you during your stay.

Keep connected with your loved ones in our business center.

Enjoy a balanced and delicious breakfast with choices for everyone.

Join us every morning for a variety of your favorite morning treats.

Every day we offer a variety of breakfast items including waffles, boiled eggs, hot and cold cereals.

Even if youu2019re in a rush, grab a piece of fruit on the go.

Join us every morning for a variety of your favorite morning treats.

We offer a variety of king rooms offering microwave, refrigerators and a sofa.

Your comfort is our first priority. In our 2 kings family room, you will find that and much more.

Settle in for the evening and relax in our king suite featuring a jetted tub.

We take pride in making everything spotless for your arrival.

Make a reservation in this queen room featuring a microwave, refrigerator and lounge chair.

This queen and twin mobility accessible room offers all the comforts of home.

We designed our mobility accessible rooms for easy access.

Book our 2 queen room equipped with a lounge chair, microwave and refrigerator so you can stretch out and relax!

If youu2019re traveling with your family or group of friends, opt for our 2 queens large room.

If you forgot your toiletries don't worry we've got you covered!

Enjoy getting ready for the day in our fully equipped guest bathrooms.

The SureStay Hotel by Best Western Twin Falls, located in Twin Falls, Idaho is a pet-friendly facility with a minimal fee. We have a large outdoor, on-site parking lot and welcome guests with trucks and RV’s. Guests are treated to a complimentary hot breakfast each morning and have access to an exercise room offering cardio equipment. Make your reservation to stay at our friendly hotel today!

"Enjoyable Stay"

5

User 15/02/2020

We recently traveled to Twin Falls for business and stayed at the Sure Stay Hotel on Blue Lakes Blvd. It has a fresh new look and has a great complimentary breakfast. The staff were friendly and ensured our stay was comfortable.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Dear wagnmasta Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-734-5801. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kizzie Harp General Manager SureStay Hotel by Best Western Twin Falls

"Great Stay at the Sure Stay"

5

User 09/02/2020

We stay here at least 3 times a year. The service, room and breakfast is always excellent. Would highly recommend the Sure Stay in Twin Falls Idaho. We will definitely be staying in our next trip through on our way to Arizona.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.

"Surestay Hotel in Twin Falls, Idaho"

5

User 03/02/2020

Staff is very friendly, hotel is very clean, breakfast is great with lots of food choices! Pet friendly. Good location, close to shopping, next door to a good Mexican restaurant, lots of other restaurants close by, across the street from Lows.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for taking the time to give your review. We do appreciate your time.

"Good value for the area."

4

Marty_in_Montana, Missoula, Montana 14/01/2020

Very friendly and helpful staff. Seemed willing, and interested, and providing you with a comfortable stay. The room was Average an appointment and cleanliness. The only thing I would knock would be that their breakfast should have chilled juices and milk. Also, they could use a higher grade (More meaty) sausage gravy for their biscuits and gravy. Otherwise, this was a very good value for the area.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.

"Surprisingly nice"

5

User 12/01/2020

I was expecting a par for the course room for this hotel that had recently changed names. I was delighted to find a nice clean room and oh so comfortable bed with down pillows. Great tasting coffee in the lounge. The staff was friendly and breakfast was not bad. Would recommend.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"Great Stay"

5

214bernicet, Augusta, Georgia 28/12/2019

It was an easy check in. My customer service started by me calling in and when I arrived the customer services was excellent. This is a pet friendly hotel, which is what we needed. The room and the surrounding area was clean.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice staff. Clean and quiet."

5

User 27/12/2019

The staff was friendly and very helpful. My husband and I stayed on our way through on a road trip. We will be staying there again on our way back too. The room was clean and the hotel was incredibly well maintained.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you.

"Worked for Us"

4

Charlotte A, Mount Vernon, Washington 21/11/2019

The location was a bit further than we expected. Once we found it, it seemed a bit close to the street, but once we were in our room, we heard no road noise. The room was a little small, but it was very clean and comfortable.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"Clean and comfortable"

3

CRMotorbikes, Seattle, Washington 04/11/2019

We stayed on night during our motorcycle trip. The room was clean and comfortable, and the staff were nice and attentive. The free breakfast had the usual items. Nothing outstanding or special, but clean and comfortable. The only negative was that the breakfast area is too small for the hotel. There wasn't enough seating area when we arrived. We would stay there again because the price is reasonable, and the room was clean and comfortable.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"Travelling to Utah. Hiking vacation"

1

rhonddas130, Nanaimo, Canada 03/11/2019

This hotel is very old and run down. We paid $61 night. However, I would never stay there again. I would rather pay more for an updated hotel. Staying at this location was a big mistake on our part. My husband booked it and he obviously did not read the reviews! If I were alone I would not stay here. The clientele looked pretty rough! The room was very old. Breakfast was standard continental. Chipped tables. At check in the front desk clerk knew very little about the Best Western current promotion, stay 2 nights & get one free night. I googled it on my tablet and got all the information from the web site...that she was unable to answer! I recommend Best Western Plus in future.....for my travel requirements!

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Reno & Breakfast Upgrade"

4

TucDream, Oliver, Canada 01/11/2019

We have stayed at this property for 10 years. Since its rebranding from Super 8 to SureStay the change has been positive. The rooms have undergone a nice renovation with new furniture & carpeting. The continental breakfast has been enhanced with the addition of scrambled eggs, sausage, and, for those of you with low cholesterol, biscuits & gravy. This is in addition to the waffle machine, cereal, toast, fruit, yogurt from past years.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"So, so"

3

815AmyB, Austin, Texas 30/10/2019

They charged me a pet fee without even telling me. I found out from my credit card statement. Extremely unprofessional. Breakfast was pretty awful. Freeze dried scrambled eggs and cold biscuits. The place was dated but clean.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Do not stay here - filthy carpet and incompetent staff"

1

nlrstate, Hot Springs, Arkansas 23/10/2019

Traveling thru area and booked a good rate thru Expedia - reserved room but selected to pay at hotel. Check in was fine, with pleasant staff member. Room was clean (bed linens, bathroom) but it had absolutely filthy and torn carpet, and the sink stopper was broken. When checking out in the morning, a different staff member refused to give me a receipt; said he couldn't because I booked through Expedia. I explained I booked through Expedia but paid at the hotel, not through Expedia. He had a smirk on his face and said absolutely no receipt and his manager would back him up. When manager arrived ten minutes later, she stated of course I was due my receipt, and told the clerk he was wrong. He just walked off and clocked out - no apology at all. Breakfast food wasn't fresh - spoiled fruit and hard biscuits. This hotel has no business having the Best Western brand attached to it. Avoid at all costs.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Excellent value for an overnight trip when on the road"

5

Elizabeth F, Kelowna, Canada 21/10/2019

Bed was very comfortable. Room clean. Great to have a fridge. Breakfast was set up at 6 am and had a great selection of hot and cold food. Friendly staff. Internet was available but was slow. Front desk staff was Room was clean. Bed was very comfortable, nice firm mattress and comfy pillows. We used the fridge in room, did not need the microwave. Appreciated the shampoo and conditioner provided and hair dryer, breakfast was all set up at 6 am sharp and offer d a good variety of hot and cold foods. Staff in breakfast room and front desk were friendly and welcoming Great value for an overnight stay when on a long road trip like we were. We checked in late and left by 6:30 am. We would stay at this location again.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"Our first time to stay here"

4

610vicc, Cashmere, Washington 20/10/2019

We were on a 4,750-mile trip and this was the first time to stay at this location. I don't remember having any problems at all. The breakfast was good, as usually the case at these types of places. The price was surprisingly low. We would stay again.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"Great service, quality rooms and breakfast."

5

mistiekoller, North Ogden, Utah 15/10/2019

The employees are very friendly and nice. They were quick to help and answer any questions. The room was good and they allowed us to bring our family dog. It was very clean. I would definitely stay there again.

"Great mini suite for the price of a room"

4

Nancy T, Enid, Oklahoma, United States 09/10/2019

The room had a king size bed, loveseat, table and two chairs yet was priced like a regular room. They also had a hot breakfast. The only problem was no elevator (that I saw) to get upstairs to our room. Fortunately, the hubby can carry my heavy suitcase.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for the rave review!! Next time you have the chance to stay with us after you have made your reservation you can call ahead to the hotel and request a ground floor room if preferred, if we have it we will be sure to get you one!! Hope to see you again!

"about like a Motel 6 or Super 8; old and dumpy"

2

The_Hobes, Los Angeles, United States 07/10/2019

my room was small and cramped, but clean. the bathroom was tiny. it had the smallest, lowest toilet I have ever seen, VEY small diameter, and little above a foot off the ground to the seat. perfect for 9-year--olds but terrible for adults. when I cked in, Jessica nd Jesus were marvelous, but when I checked out, Kizzy was surly, aggressive and obnoxious. I am a Diamond member at Best Western -- their scale goes from regular up to Silver to Gold to Platinum up to Diamond. yet Kizzy treated me like dirt beneath her feet. go elsewhere.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-734-5801. Sincerely, Chantal Jones General Manager

"Good hotel for on-route travel"

4

otten4, venray 01/10/2019

SureStay is a good and clean hotel with nice rooms. Friendly staff. Good beds. Door was difficult to open (you had to push/pull before the door opened). The room smelled somewhat when we entered but that was solved by the housekeeping with spray.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for your response. We apriciate knowing what you love as well as what needs improvement after all we can not fix it if we are unaware that it is broken! Hope to see you again!!

"Split level with no elevator."

5

Dustymouse, Salem, Oregon 29/09/2019

There was plenty of parking in the back for trucks and trailers. The only complaint was we did not book a handicapped room and the room access from the lobby was split level so I use a cane and had to deal with stairs. There was no elevator so you had to carry every thing up and down the stairs. We had a bicycle that we wanted inside so the staff kept it in an employee only area overnight. Staff were very helpful just the property was not very well equipped for the handicapped and older guests.

"Not a good experience, pet noise, odors, and BED BUGS."

2

User 27/09/2019

I stayed two nights 9/23/19 and again on 9/25/20. The first night I asked to be moved because of a yipping dog across the hall. The room they moved me into had a heavy funky odor. Later in the week when I returned for the second nights stay I elected to stay on the top floor away from pets. When I got up in the morning and threw back the covers I found a bed bug marching across the sheet! Yuck! I reported the situation to the front desk along with evidence ( the dead bed bug wrapped in tissue). The nice young man said he would have the manager call me to discuss a refund. No call as yet. Very good breakfast.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review I am so sorry your stay was less than you had expected. I did not receive any message from my employee. I am so sorry about all the issues you had during your stay. Feel free to give me a call directly and I will be more than happy to refund you. I can be reached Tuesday thru Saturday 7 AM-3 PM

"Disappointing"

3

roland g, Prescott, Arizona 26/09/2019

The hotel is currently going through renovation but there's little they can do about the size of the rooms. The room we were in was very small and the bathroom was even smaller. Unless they plan on adding on, the breakfast room was too small for the size of the hotel. The grounds outside the hotel is disgusting and should be cleaned up. It is a pet friendly hotel but there's nowhere you can take them to relieve themselves. I would not recommend this hotel to anyone.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for completing our survey. I appreciate your input and it helps us to continue to improve every chance we get. We are actually in a plan to expand our breakfast area as well as our lobby.

"Quick stop over"

4

Randy H, Aldergrove 24/09/2019

Very friendly and helpful staff. Room was tidy and comfortable. Only issues were a slight odor when you first walk in and the shower fittings were loose. Saying that, there were renovations going on so these issues will likely be remedied.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for completing our survey. We are working on all kinds of improvements throughout the hotel. I appreciate you letting me know about the issues during your stay, so that I can get everything up and running properly. We hope to have you stay with us again.

"Good value"

4

Ingrid S, Cranbrook, Canada 23/09/2019

Good value. They continue to upgrade this property so construction continues but room was very nice. Good breakfast. Checkout was a bit of an issue because staff wouldn't issue a receipt and no email received. Otherwise no issues. Breakfast was good. Good location to restaurants.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for completing our survey. I am sorry about the issue of not receiving a receipt, when rooms are booked through a 3rd party we do not have access to the receipt. The company you booked your room through is supposed to email you your receipt.

"Great Views"

4

GrammyMarce, San Diego 22/09/2019

Our room offered a incredible view of a lovely river behind our room,and other reviews noted that big horn sheep come down frequently to drink for the river. Didn't see any but the view was super! All you need is a glass of wine to make it even more relaxing!

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you!!

"Guest Experience not the greatest"

3

dalbright2018, Kalama, Washington 22/09/2019

Check in smooth, clerk friendly, no welcome or recoginition of Diamond member statis on rewards program, then they have you sign a form promising not to sneak extra animals into room so guess my elephant will have to stay in the car. Rooms clean and nice as expected but price list in room for any items you might feel like stealing. If your other guest are stealing this much from you why would I want to stay near them!!!!! Rooms and staff ok, motel policies per forms and price list most unwelcoming.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you!

"ORIORDANT"

3

ORIORDANT, Limerick, Ireland 17/09/2019

We stayed here one night. We had pre booked, check in was easy. Our room was clean and comfortable. We enjoyed our breakfast, well stocked with good choices. We enjoyed a good nights sleep here as the place was quite.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for staying with us! We appreciate your feedback and look forward to you staying with us again!!!

"Incompetent rude staff"

1

woodyj820, Portland, Oregon 16/09/2019

Hotel is listed as a Best Western but under no circumstance is this a Best Western quality rated hotel. Young man was rude and not aware of Best Western's Rewards, Gift cards, Guest bags, and basic standards. His response was “we actually aren't a Best Western so we don't do that“. No bill was under my door so when I checked out I discovered I was overcharged. The young lady did credit my charge card but I wonder how many customers have been over charged and never checked their bills. I would stay clear of this facility.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review We are sorry your stay was less than you expected, we are new to the Best Western Brand and are still learning. We are affiliated with Best Western, however we are not a Best Western and we do not have the same set of criteria as a Best Western, therefor there has been some confusion for the guests. I do apologize again that you were unhappy with your stay. We are always looking for opportunity to improve and we appreciate your feedback. Thank you for taking the time to fill out the survey.

"DO NOT BOOK ONLINE"

3

continuoustraveler26, Fort Collins, Colorado 16/09/2019

My reservation was for the wrong date, even though I checked three times before I hit confirm. I ended up paying almost twice the price online. Staff at the hotel told me this happens at least twice a day.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review I am so sorry this happens so much more than you can imagine. I am sorry you had to experience it first hand I know how frustrating it must have been. My staff has been advised to look at the original reservation and match the price, however I do have some new people, so again I apologize that you were overcharged. If you can call me directly I will refund you. I am in the office Sunday-Thursday 7 am 3 pm. Chantal @ 208-734-5801. Again I am sorry for inconvenience.

"A comfortable nights stay on the way to Yellowstone"

5

rifam, rhode island 14/09/2019

The staff was very friendly and accomodating when we checked in. We had a comfortanle nights sleep and a nice beakfast including waffles, cereal, bagels, eggs, and more before heading out in the morning.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for staying with us. We appreciate your feedback.

"On the road again"

5

stevenwX6785GD, Forest Grove 13/09/2019

I have Sure Stay and its Affiliate Best Western my Mtels of only choice, great price and service, pleasant breakfast selection and atmosphere. The units re always clean, staff is friendly and the locations are close off Freeway for easy on off access.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for staying with us. We appreciate your feedback.

"Great value"

5

Bruce G, San Jose, United States 05/09/2019

Good location, nice mexican restaurant next door. Very quiet. Manager very helpful checking in and answering questions. Bathroom was a bit small but ok. Requested ground floor room when making reservation and got ground floor room.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for staying with us. We appreciate your feedback. We hope you stay with us again soon

"Wonderful Hotel"

5

SunflowerDay, Exeter 02/09/2019

This hotel was clean, rooms spacious. The staff was exceedinglly helpful. Breakfast was wonderful in every way. The price was right. The location was good. Internet was fast and reliable. I would definitely recommend this hotel.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you so much for your review. I am so glad we were able to accommodate you! Hope we see you again!

"Average stay, clean room"

3

crisi2007, Reno, Nevada 01/09/2019

We were just staying overnight in Twin Falls so we didn't need anything fancy, just something clean and pet friendly and SureStay fit both. It's not the Ritz but the room and bathroom were clean and it seemed to be pretty centrally located to restaurants and the Shoshone Falls. The continental breakfast was average but that area is way too small for the volume of people going through. The only real negative is that we were waiting to check out for 5 minutes while the front desk worker was getting their breakfast.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review We are sorry we didn't meet your expectations and are working to address your concerns. we hope you reconsider staying with us in the future.

"Just okay"

3

Jerry L, Michigan 26/08/2019

This was formerly a Days Inn and basically you get what you pay for. We were originally supposed to stay at the Best Western Plus but they had a building issue and suggested we stay here. The staff was friendly, the room was small (on the lower level - half below ground level.) It was clean but old and dated. The bathtub/toilet room was tiny and the sink out in the room was small with very little counter space. The hallway was noisy and the walls vibrated when the outer door slammed. Basic continental breakfast with waffles, eggs and sausage. Limited seating in lobby and one table in the breakfast area.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for your input we are currently working on improvements.

"Run Away if you Can"

1

User 21/08/2019

When we checked in the lobby smelled like sour milk, That should have been our first indication about the rest of the facility. No hot water, room smelled like it was closed up for months. (Musty). Dust on the desk, stains all over the hallway carpets.

SureStayManagement, front desk agent at SureStay Hotel by Best Western Twin Falls, responded to this review I'm so sorry you didn't enjoy your stay with us. We are working on improvements. I hope you will consider giving us another try and staying with us again.

"Cleanliness and A/C unit was bad"

2

User 18/08/2019

A/C unit was horribly dirty and air coming out of it was stinky. Room was very dirty and had allergic reactions for the whole stay. Sneezing and itchy eyes. We will never stay at Best Western Hotels again.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean hote, friendly service"

4

elainerbug, Caldwell, Idaho 16/08/2019

The hotel was nice; clean rooms, comfortable bed, good size room. Staff mislead us to the wrong room so had a little trouble finding the right room but we that was minor. Breakfast had a lot of choices, food was good but not great.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

"Great"

4

66timj, Hood River, Oregon 15/08/2019

The front desk person was well informed, check in was a breeze. The room was clean and quiet. House keeping did a great job. Everything worked. The only downside was the breakfast. Not much flavor and the OJ Was warm. Bring your own hot sauce.

SureStayManagement, Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for your feedback. We are glad you were happy with the staff as well as your room. we do extend our apologizes for not meeting your expectations in the breakfast area. we hope you will consider staying with us again.

"Rude and unreasonable"

1

Sirbennie, Redding, California 14/08/2019

I booked 4 weeks ago. After 11 hours of travelling and arriving we were told we had no reservations. AND NO ROOMS AVAILABLE! I showed the hotel clerk my conformation on my phone. Like previous posts she was rude and obnoxious. I am not sure who's fault it was. The hotel or hotel.com [whom I will never use again] but this clerk was nasty . I was watching her before I found out and she did not greet people. She did not Inform the group waiting they were sold out. It was very hot in the lobby. There was a elderly couple trying to get a room in front of me who called ahead and was told there were rooms. The clerk said sorry. We are booked and said next. Not even trying to help. I felt bad for them . Then I had to deal with her. Not even offer advice on other hotels. Hotels.com said our reservations were definitely confirmed and did get us another,much nicer and friendlier hotel down the road. Also some workers were there ,looked like contractors, and they couldn't find their reservations either. My advice,stay elsewhere. I think this gal at the desk doesn't like her job or is just not a happy person. I am reporting her to best western. BW needs to check on this place. No air in lobby at 90degree temp didn't help.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review I understand your frustration and I am sorry that we were unable to accommodate you. Unfortunately the process between 3rd party reservations and hotels is not a perfect science. I came right down to try and help with the situation and I was in the process of finding you another hotel in the area. However I understand your desire to just move on. I am so sorry that my front desk clerk was short with you. I did speak to her after you left and let her know that no matter how frustrated a guest gets with her it is inappropriate to treat them disrespectfully. Again I am sorry that we could not find your reservation and that we were sold out.

"Avoid at all costs!!!"

1

User 11/08/2019

The front desk person on a Friday night is nothing but white trash. Her partner was really nice so I will give him that. Their channels didn't work and she has the audacity to tell me she's alone and behind with reservations. I had called the front desk and after being on hold for ten minutes I hung up. She appeared at my door and treated me like I was stupid and snapped at me. With all of the reservations she has to process you would think that she would try to help the guests she already has. Also the room wasn't clean and garbage left from previous guests! Gross! Very rude! Don't stay here. Stay somewhere else!

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review I am so sorry your stay was anything less than the best. I am sorry you were not treated with the respect you deserved. I have looked into who was on staff that night and have taken action to insure this does not happen again. I know that does not change the fact that you were mistreated, and I would love the opportunity to make it up to you. If you will give my hotel another chance I will make it my sole purpose to insure your stay is everything it should have been.

"A very good value and pet friendly!"

4

Dubie1191, Watertown, Massachusetts 09/08/2019

The room was clean, service very good and if you are traveling with a pet, I had a guinea pig it is a great option. Many hotels I tried to book had very expensive pet rates and did not accept animals other than dogs. The downside is there was no elevator and had to walk up a flight with lots of luggage and belongings. Walking up to the 2nd floor there was a strong cigarette smell. Breakfast provided was good lots of choices.

"Average"

4

User 03/08/2019

Not the best or the worst. Very average place to stay, the staff were very friendly which is always nice. Plenty of parking for trucks with trailers. Breakfast was alright - not the most intuitive design but gets the job done!

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for your input.

"Great one night stay"

4

Jeremy C, Spanish Fork, United States 29/07/2019

We stayed here on the first night of a multi night road trip. The location was convenient. Our room was clean and comfortable. The breakfast room was a bit too small for everything going on there, but the breakfast was decent. We would stay here again.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you

"Budget Motel Met Our Needs for the Night"

3

MilouSnow, Vancouver, Washington, USA 21/07/2019

This is a good budget motel. The rooms were basic but clean, the wifi was good, and the bathroom was a little tight but the room met all of our needs for a quick overnight stay. The breakfast room was very small and crowded, not nearly enough space for families with kids. The variety of continental breakfast offerings was pretty meager, so if you're hungry, I'd suggest going elsewhere for breakfast. But the motel is right across the parking lot from a pretty good Mexican restaurant that I would recommend for dinner. Their Margaritas tasted great after a day on the road!

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you

"Quick trip"

4

maxhen, San Diego, California, USA 19/07/2019

For the price the room is good and they accept dogs so huge plus for me. Location is good, close to a lot of places to eat and easy to get around. Cons: stairs no elevator that I saw. Our bathroom had no rails for the tub or shower for my elderly mom to pull herself up from.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review I am sorry you did not get the room with rails, unfortunately we only have one handicap room. If you are able to call the hotel ahead of your arrival sometimes we can make some changes to your reservation and get you into a room more suitable for your needs. We also have a couple small suction cup portable hand rails at the front desk for your next visit if needed. I hope you will give us another chance to improve your experience. If you need anything further feel free to give me a call directly @ (208) 734-5801

"Passing through"

5

ajennj, Shelby Township, Michigan 18/07/2019

This was our first time staying at. SureStay Hotel. We will definitely be staying there when we are passing through. Beds were comfortable, the A/C worked, staff was nice. It's not far from restaurants and shopping.

"Comfortable and convenient"

5

LOffutt, Forks, Washington 17/07/2019

Convenient to shopping, dining, the freeway and the Shoshone Falls viewpoint. Comfortable beds and large queen rooms with nice amenities. Breakfast was good and plentiful. The staff is very friendly and accommodating. Ask for the 1st floor or you will be hoofing it up the stairs. The air conditioning is loud, but provides “white noise” for sleeping. WiFi is excellent. The fridge does not have a freezer, so we couldn't re-freeze our blue ice, but there is a convenient free ice machine on the 2nd floor. We will come again when driving this way.

"What a great experience!"

5

John H, Mesquite 14/07/2019

We have stayed at this property before it became a SureStay by Best Western property. What an improvement. The entire staff was helpful, friendly and really had our comfort and convenience in mind. We were impressed with the remodeled rooms, cleanliness and comfort of the room. We will choose the stop over every time from now on. A really good bargain for the price paid.

"Clean and Comfortable"

4

nomad5253, Victor, Idaho 09/07/2019

This is our first visit to a Sure Stay by Best Western; and they utilize the Best Western Rewards program too. The room was very comfortable, clean with great working air conditioning and reasonably priced. They could have taken a bit of the room space for the bathroom since you couldn't leave the bathmat on the floor and open the door! The breakfast offering was good. They could definitely clean or recover the lobby chairs used for breakfast.

"Great stay"

4

User 08/07/2019

First got there late at night and the front desk lady greeted us with a smile and got us in our room in a timely manner. The rooms were clean, the management very polite during our stay and everything was right there close for eating and shopping.

"Great Value!"

5

User 06/07/2019

This hotel was an excellent value. It was centrally located within walking distance of several restaurants. The property, though nothing close to 4-star, is well-maintained and clean. We had no problem with street or neighbor noise and got a good rest.

"Ideal for Cost and Convenience"

4

User 02/07/2019

I had two elements of Twin Falls that drew me there: Shoshone Falls and Canyon Springs Golf Course. I always look for establishments of good, reasonable quality. With SureStay Hotel, I found all those in good measure, and I chose to stay two days. Oh yes, right next door was one of the finest Mexican restaurants of my rather impressive lifetime! The hotel location was a short drive from the golf course, although the mere job of getting there was complicated by a mountainside road that had suffered a partial washout. (No fault of the hotel!). Not only did I check it out after arriving at the SureStay, but the next morning I went again to play. The next day at breakfast I met a couple who were traveling from Portland, Oregon to Milwaukee, Wisconsin. They had stayed here previously and would not stay anywhere else in Twin Falls. Later, I was given specific instructions to the Shoshone Falls, an experience I would not want to have missed.

"Nice hotel"

5

User 02/07/2019

The hotel was very nice, clean and in a nice area of town. The beds were a bit hard compared to my soft pillowtop mattress. The breakfast was great with a variety of items, breads, eggs, or make your own waffle along with fruit. Was a great place to stop for the night on our trip.

"ONLY AVERAGE"

3

Gwendaphil, North Wales, United Kingdom 25/06/2019

The hotel is on the strip into town coming from the north. Typical B.W. - looks the same as any other. Rooms were clean enough. No sitting out area at all. They provided a breakfast from 6 - 9 but, if you go down after 8:30 they do not replenish anything. The second day -no orange juice, lukewarm coffee and very little food. You pay the price and should get the same service through out!! Lots of other places to choose from in gthe area and they should do better to keep their custom.

"Good Value"

4

User 24/06/2019

You get what you pay for, No elevators, all stair access. Good breakfast. Right on Blue Lakes Blvd so easy access to all major highways and the mall and businesses. Good restaurants within walking distance.

"Decent stay..."

3

dbeagar, Maricopa, Arizona 15/06/2019

Good...as expected, stay. I begin ratings at three and move up or down depending on how my expectations are met. I expect a clean, fresh, comfortable room. I also expect wifi, decent free parking and a breakfast offering of some sort. My expectations were met so a three rating. My expectations were neither exceeded nor was I disappointed overall.

"Ripped off"

1

User 10/06/2019

Made reservation on line, they charged my card, I cancelled 60 days in advance, and was told I would receive no refund. Good luck if you book on line. I can't comment on this particular facility but I will never use one buy this company again

"Great Budget Motel"

4

Joe W, Belfast, United Kingdom 01/06/2019

Really good budget hotel. Fast, friendly check in. Lovely clean bedroom & bathroom - mattress was super comfortable. Close to restaurants & only a few mins away from the Idaho Falls River Walk. Nice little breakfast area & good variety on offer for breakfast. This hotel will not disappoint. Thank You

"A pleasant stay"

4

Journey26002900869, Cashmere, Washington 21/05/2019

The staff was friendly and helpful. The room was clean and comfortable. Our only complaint would be that there were not enough hangers and our room wasn't cleaned during our stay. We were there 3 nights. We will definitely stay there again.

"Best Western's Solid Offering"

5

PDX_Nomad2012, Portland, Oregon 19/05/2019

We were on an extended road trip and needed a well located motel, close to amenities such as gas stations and restaurants. This place filled the bill with Best Western's reliably friendly service, clean, comfy room and quiet location.

"Just average"

3

Happiness24393362400, Meridian, Idaho 10/05/2019

Clean room, good service but bed was hard and breakfast disappointing. Check in and check out was easy. We got the last room available because of a soccer tournament in town. Good location and just a short drive to lots of shopping and dining options.

"Good value"

5

trevormS9891RU, Springfield, Missouri 02/05/2019

The first thing you will notice is that the parking is big enough for large RV's. The staff is well trained and friendly. They are pet friendly. The rooms are spacious and clean. Plus the beds are comfortable with new bedding.

"SureStay Review - April 2019"

2

Flyer07514527700, Reno, Nevada 28/04/2019

The room appeared to be cleaned, but after closer examination it appeared it was just made up. The breakfast was o.k., but have had better at other Best Western motels. I will not stay at this one again.

"Quiet room"

5

striper66, Oak Harbor, Washington, USA 28/04/2019

We had a good night of sleep during our travel. The rooms were clean and the beds comfortable. The lady at the front desk was very friendly and helpful. She was well trained and courteous. We left very early so we didn't try the breakfast, but we were offered a to go bag with fruit and a danish.

"Great Stay!"

4

User 25/04/2019

Long road trip from Tacoma to Denver this was a great stop over. The hotel was clean with all necessary amenities. Staff very friendly and helpful. We just stayed the night so didn't really do much more than sleep and eat breakfast. Breakfast was more than fruit and yogurt. Waffles, eggs, sausage, biscuits and gravy definitely a plus to start the day.

"Last Minute Stay"

4

oneil12, Helena, Montana 16/04/2019

Very nice affordable hotel. Great staff, clean rooms, convenient location when just passing through town. Super fast check in process. All requests that we made were met. Internet was fast and easy. Would definitely stay again!

"SureStay every time in Twin Falls - Very Well Run"

5

Trev D, Savannah, Georgia 14/04/2019

Would like to than Chantal (GM) for making our stay great. She put is in a nice room and everything worked in it. Great parking, close to all sorts of restaurants and only minutes to the freeway. This is a well run hotel without....and offers great value for price.

"Good nights sleep!"

5

AndyandHelena123, Petaluma, California 04/04/2019

Nice property, sweet staff, great beds & pillows and a good breakfast! What else do you need after a long day traveling! We were very excited to find a reasonable room in Twin Falls so we could explore the town & see the fabulous falls this year! We enjoyed our stay at BW Twin Fall & as usual it was great!

"Poor breakfast service"

3

User 03/04/2019

Very disappointed in the quality of the food. The rooms were ok, for the price. The food was poor, eggs very watery, biscuits were nasty. Sausage had no flavor. Waffles tasted oily. Rooms are really small but was clean. Easy access and parking.

"Great place to see the falls"

5

travelwriter52, Clinton, South Carolina 25/03/2019

located 3 miles from Shoshone falls. no complaints other than I did not know about the 100.00 deposit in advance. room was comfortable and wifi worked. staff friendly. pillows were a little flat for my taste.

"Very Comfortable For Passing Through"

4

wendyk621, Seattle, Washington 06/03/2019

We arrived late afternoon, left early the next morning, wanted clean, reasonably priced, saw no reason to go for the more expensive Best Western Plus. Very friendly staff helped us resolve the problem of keys not working, very quiet and clean, albeit not overly spacious. Pretty good breakfast included. A good stay.

"Amazing staff!"

5

Cruiser29374881366, Twin Falls, Idaho 23/02/2019

After a lady ran into our home we searched for a hotel that would be on the cheaper side for us. We ended up staying 5 nights in the Twin Falls, Idaho location. The staff were amazing! They were so helpful if we needed anything and really made our stay great!

"Excellent staff"

5

lisamZ3167CD, Bandon, Oregon 19/12/2018

We stayed a week visiting family. My husband was sick and the staff was so helpful and kind. We were comfortable and had everything we needed for the week. We will stay here every time we come back and recommend it to others!

"Clean and quiet"

4

Ernie V, Surrey, Canada 12/11/2018

Stayed here a couple of times in Sept. Found the place to be very quiet and clean. The staff were helpful in finding places to eat and to see. It is convenient in its location as it is close to shopping and eating and some things to see and do as well

"A reasonable place to stay."

3

dbeagar, Maricopa, Arizona 30/10/2018

The property met my needs and my expectations. in my book this rates three stars. The room was comfortable, reasonably appointed and clean, and the services/amemities were just as explained on the hotel website. This is what I expect from any hotel/motel I book a stay at. Had I been pleasantly surprised by the property or service, I would have rated higher. A lower score would have been the result of some aspect of the stay which disappointed me.

"Inexpensive and clean hotel"

3

RipleyLake, Whitefish, Montana 19/10/2018

Good value, friendly service, location close to several restaurants, nearby shopping. Room was clean, bed comfortable, pet friendly hotel. Only problem was staff did not clean out heater element and when we turned on heat, 27 degrees outside, the fire alarm went off due to the burning dust. So had to get an extra blanket to keep warm.

"One night..."

2

William G, Caledonia, Michigan 06/10/2018

Stayed here for one night to get by cheaply at a lower end motel while on a 4 week road trip. This place has seen it's better days but was still OK for a night. The room was somewhat quiet, clean if you can get by the old look, and somewhat comfortable. The front desk staff were friendly and helpful. There is no elevator. Breakfast was average, but the staff lady in the room appeared to hover too close while we were getting breakfast.

"overnight stop"

5

agent98, north vancouver,b.c. 02/10/2018

My buddy and I were on our way to Vegas with our bike trailer. Nice big parking lot for trailer. Room was better than we expected for the price we paid. It was a good deal in Twin Falls. Half the price of the La Quinta and a great deal for the one night. Very nice.

"Our trip out west"

5

retiredmike4489, Riverside, Iowa 02/10/2018

The SureStay Hotel was a great place to stay and a very good value. the room was clean and comfortable . The staff were polite and helpful . We even got to go see the Falls they were not far from the Hotel and easy to get to.

"BEWARE"

1

KellieJB, Bozeman, Montana 25/09/2018

#3 Front desk gave our room key number to another guest. While I was resting, he entered the room, questioned why I was there. Barely awake I said I had the same room key number. He left and I called the front desk. All they said was that they were supposed to give us a different room number. No apology, no nothing. #2 Front desk woman made my husband wait while she finished her cigarette right at the entry door. #3 Bed bugs. Several bites Will never stay at a Sure Stay by Best Western

"Sure Stay Twin Falls"

3

oldsgm, Hinesville, Georgia 20/09/2018

Very clean room and a comfortable bed. The shower and toilet area are quite small but not bad for the price. Nice towels. Ground floor is a few steps below actual ground level with steps on one side of the building and a handicap ramp on the other side. Steps up to the lobby and breakfast area. Typical continental breakfast with boiled eggs.

"Hard mattress"

4

Charlene M, Navasota, Texas 20/09/2018

It appears all SureStay hotels by Best Western have implemented new mattresses. I have severe arthritis and cannot sleep on hard mattresses. I felt as if I had not slept at all when I awoke the next morning. I was very tired and sore. My hips hurt so badly I could almost not walk.

"Great price"

3

User 25/08/2018

Clean, comfortable, but no extras. Stayed for one night.. room was adequate, breakfast good but breakfast room very small, had to take my breakfast back to my room. Staff very friendly and the price was great. Would stay here again.

"very happy with room"

5

Yutahsadventures, eastern Washington 21/08/2018

Driving home from Utah and didn't book a room ahead. It was late and I stared frantically looking for something. Sure Stay had a room and allowed pets so I took it. I was a bit leery but was in a pinch… I am happy we took the chance. The staff was very nice, rooms clean and quiet. Would definitely recommend it.

"Good Stay"

4

skikingCalifornia, California 17/08/2018

Our king room with love seat smelled fresh and was very clean. Our room was at the back end, so it was a quiet area. The room furnishings were nice and comfortable. Our mattress was comfortable and of good quality. We would definitely return again. The hotel is a good value. The front desk gals were friendly and helpful.

"Refreshing and Comfortable"

5

Audrey F, Commerce Twp, MI 09/08/2018

The SureStay Hotel (BW) was a refreshing stay while traveling cross country for several days. Both check-in and check-out were efficiently handled by Chantal and Melissa. Kudos t you both. I love the painting and upgrading being done-- great new color scheme. We were quickly directed as to which entrance door would be nearest our room and we easily accessed it. The basic breakfast offerings were accessible and the area was kept clean at all times. Another Best Western stay that was A+.

"Very Comfortable Room!"

4

WanaBinHawaii, Stockton, CA 05/08/2018

We chose this property based on their reviews and we weren't disappointed. It was clean and quiet. Staff was very friendly upon check in. We were able to walk to restaurants close by. Bed was comfortable and shower worked well.

"??"

1

User 25/07/2018

So 3 weeks ago I booked a room for a night stay for July 23rd 2018 . my mother and I have been driving for 12 hrs that day expecting to get to the hotel later at night . so with me in and out of service ob my phone i was able to email saying we would be checking in late around 9 to 10 pm. Upon arrival we got to town maybe 45 mins later then planed . we arrived at the hotel ready to check it . The lady said oh your names not her. I was like it should be. She said nope. I cancelled your room because it was 1015 pm you havent arrived yet . then i ran your card and it was denied. Mind you im on vacation I have plenty of money. She said that some one was standing there that needed a room and she sold the room to them . So im staying in a motel 6 with no ac in the middle of July. But the were nice . not rude and ugly as there staff. Will never stay at a best Western again..

"An unexpected gem!!"

4

MHRWHITE, Visalia, California 23/07/2018

This more than adequate budget hotel is a ripper! The staff are very friendly and helpful and the rooms are very clean. The bathrooms are a tad small but that's a small price to pay for the excellent service. They also offer a basic (but good) continental breakfast and there is plenty of parking. For HBO fans that's included as well. Recommended for sure and pleasantly surprised.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for your kind words. We strive to give our guest the absolute best experience when they stay with us. I am so pleased you appreciate the excellent customer service that we provide, as well as the hard work our housekeeping staff does to help insure the best experiences. We look forward to having you as our guest in the future. Thank you for choosing SureStay Twin Falls!

"Very good for the price"

4

Peter C, Vancouver, Canada 13/07/2018

Clean, quiet, wifi, breakfast, safe parking, friendly staffs and walking distance to restaurants. Not much else you could ask for for the price you pay. Would definitely stay here again and recommend to others.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to having you as our guest in the future.

"Worth the stop"

3

southernchelz, Foxworth, Mississippi 11/07/2018

The room was comfortable and cool. The room was large. The staff was no where to be seen when I entered the property. I waited around 10 minutes for someone to come to the desk. The breakfast was small and the sitting area was small. We had to wait for someone to leave area. The offerings were sufficient. The price was worth the stay. The location was great.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to having you as our guest in the future.

"Best towels"

4

mamashuz, Boynton Beach, Florida 08/07/2018

We had a nice stay here room was comfortable, AC worked, towels were so soft best I ever had at a best western hotel. Breakfast was meh ok the lady in charge could be more thrilled to see you, she was be grudgingly refilling things, the set up was not good and the area was small, the fridge to refill things was in the middle of the breakfast area so the lady was constantly going in between guests and the fridge. NO scrambled eggs or sausage here, hard boiled eggs, toast, bagel, yogurt, cereal , fruit. Good laundry facility everyone else was pleasant

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to having you as our guest in the future.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to seeing you in the future.

"Budget Friendly Twin Falls Motel"

4

Lari B, Chino Hills, California 02/07/2018

This property used to be a Super 8 and is now a SureStay. The only difference I noted other than the obvious name change is the Fitness Center now appears to be a storage room. This property allows dogs I noted. There is no pool. Rooms are clean, tv has a good selection of channels, breakfast is adequate to start the day. Microwaves and refrigerators are a plus. Because it is budget friendly, safe and clean I would recommend booking in advance as it does fill up during the summer. There are 3 floors, no elevator but stairs are doable. I was on second floor (non smoking) but if you are a light sleeper would recommend booking on 3rd floor as some people have no concept of walking lightly or not rearranging room at night. Property is located close to a variety of eating places and shopping.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to seeing you in the future!

"Clean & comfortable, with Large Truck Parking."

4

talaporte, Superior, Wisconsin 26/06/2018

Always looking for a place to park this big truck, and this motel had plenty of parking space. It was quiet, comfortable, and very clean. Rooms include refrigerator and microwave. The staff was remarkably friendly and helpful, as well. Many restaurants within walking distance. We will stay here again.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to seeing you in the future!

"what i want on the road making good time"

5

ultra_dave_13, portland 23/06/2018

This is what i want when i am on the road. Good price, good bed, clean, close to restaurants, nice helpful people at desk, quiet, close to freeway. and a tv that works I don't need a deluxe lobby, a pool, gym, or a resort. I want my room clean, easy check in, get something to eat, catch a bit of news, make a couple calls and off to dreamland and ready for an early start. that is exactly what you get here!

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to seeing you in the future!

"Road Trip Stop"

4

BobandIsabel, Coalinga, California 13/05/2018

Stayed here because of the reviews, and have to say the were right on. Ended up coming back through and staying again. Front Desk was very polite and helpful. House keeping is very good. Great price and location. Clean, quiet and comfortable. Good Mexican restaurant next door. First stay was crazy about pillow, 3 days later on 2nd stay had replace them with better ones. So would stay here again. You can pay a lot more for a hotel in Twin Falls, and get a lot less value. A plus was the laundry room Thanks for taking Pride in your Hotel.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review We appreciate you taking the time to review our facility. Thank you for choosing SureStay Twin Falls as your destination. We look foward to seeing you in the future!

"Traveling through"

5

Jake S, West Jordan, Utah 09/04/2018

Stayed for a single night in their very comfortable king bed. Room was nice and clean. The lady at the front desk was very polite and helpful both on the phone and in person. Felt like this provided a great value for a stay. I did sleep in past breakfast so I don't know how that was.

SureStayManagement, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing SureStay Twin Falls. We look forward to seeing you in the future!

"Overnight Stay"

5

gorbage, Bellevue, Washington 09/03/2018

Very quick check-in for a late arrival (1:30a). Room had much better amenities than other Super 8's I have stayed. Continental breakfast was perfect. Thorough in choices, good quality but not fancy.

S8Manager, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing Super 8 Twin Falls as your Super Destination!

"Very Nice Hotel - I will come back!"

5

John T, Oregon Coast, Oregon 05/03/2018

The room was very clean and nice. I will definitely stay here again if in the area. A big plus is the Mexican restaurant next door which gives a discount for hotel clients and is fantastic food at great prices!

S8Manager, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing Super 8 Twin Falls as your Super Destination!

"CLEAN! PLEASANT!!"

4

mvh2018, Gold Creek, Montana 23/02/2018

We traveled to a funeral in CA and slept at 2 Super 8 Hotels. Our daughters room had a strong odor which wasn't too nice fro them, but our rooms were great. o yes, FORGOT!! One of the sink faucets was very very very hard to open. Otherwise was great!

S8Manager, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing Super 8 Twin Falls as your Super Destination!

"Nice Super 8"

4

Charles V, White Salmon 08/02/2018

A pretty nice Super 8 that is easily accessed off Interstate 84. The staff was friendly and the room reasonably appointed, although it could have been a little better kept cleanliness wise - not dirty just needed a little better effort at cleaning. Most notably the floors. Lots of restaurants nearby so finding a place to eat is a breeze. The Mexican restaurant next door is very good. They have a nice breakfast and someone keeping an eye out for when things need to be picked up or resupplied. In my opinion that's a nice touch other places should emulate. I have stayed here before and will continue to make this a regular stop on my travels through the area.

S8Manager, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing Super 8 Twin Falls as your Super Destination!

"Over night stay"

4

754lucyz, Mountain Home, Idaho 04/01/2018

It was just an overnight jaunt to get out of the house. This motel was convenient to the places and things we wanted to do in Twin Falls. It was a very comfortable place to come back to after doing our running around.

S8Manager, General Manager at SureStay Hotel by Best Western Twin Falls, responded to this review Thank you for choosing Super 8 Twin Falls as your Super Destination!