If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Web Checkin is available 24 to 1 hour before flight departure

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

TripCARE Travel Insurance

Introduction

TripCARE is a comprehensive Travel Insurance product for passengers flying with Vietnam Airlines. TripCARE offers you peace of mind on all flights in Vietnam as well as all over the world.

TripCARE is provided by PVI, a leading non-life insurer in Vietnam, with the cooperation of Chubb, a global leader in providing travel insurance products.

On your trips with TripCARE, you may completely rest assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) - A 24/7 Consultant and Assistance Provider in more than 200 countries around the world.

Deals & Offers

Deals & Offers

You may have many opportunities to receive special offers with Comprehensive Travel Insurance TripCARE.

Insurance Benefits

Insurance Benefits

The Comprehensive Travel Insurance TripCARE will share with you the risks that may occur during your trips. With TripCARE, you can entirely enjoy your trip without worrying about insurance benefits.