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I recently downloaded TurboTax Incorporated 2016/2017. At…

Customer Question

I recently downloaded TurboTax...

I recently downloaded TurboTax Incorporated 2016/2017. At the time, I brought forward information from the previous year. Now when I log into the program none of the files of previous years or current year display on the right hand frame. I have used the program since year 2012.How do I resolve this issue?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Acer Acer and Windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It's a problem as of today. I've done a file search and rebooted my computer.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

turbotax deluxe on windows 7. Entered all my 2016 info months ago but never filed because I had a question. Returned to it last week and when I ran turbotax it asked if I wanted to check for updates. … read more

In January 2017 I purchased the 2016 turbotax edition of Home and Business, as I have done for several years. This past week when I attempted to install this on my PC the program would not upload to m… read more

1) please let me know what is the FILE extension of TurboTax incorporated files for 2015?2) I backed up TurboTax incorporated file of 2014 (extension .GB4) from computerA and made it available in comp… read more

I have installed turbotax 2016 and I am trying to load my information from 2015 to start a new tax form. I click on the link and nothing happens. I have completed my registration. Is there a step I am… read more

I have utilized Form 8606 for the last 7 or 8 years including last yer when you completed my form. This year there is no indicate that one was utilized and I'm not completely satisfied whit what is ha… read more

I have been using turbotax for many years. I purchased a new computer after the 2015 filing season. I have the 2016 on this one. I do returns for relatives and friends,some of which need adjusting for… read more

my problem is I am trying to access my 2016 tax information which I did on turbo tax last year -- I get a message parameters are wrong. I updated the from a lower version to a deluxe version on march … read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.