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This one-day workshop aims to assist practitioners understand and explore theoretical frameworks and models that underpin complex case management and how to assess and engage individuals and families who are experiencing complex and multiple issues in their case planning and goal setting.

This workshop will explore attachment theory, the effects of trauma and how this knowledge informs case management practice.

This workshop will examine issues that impact on circumstances that can impede the change processes for individuals and families in case planning and goal setting. And explore child-focused, family centred, strengths-based and a holistic approach when working with individuals and families.

Topics

Overview of complex case management

Theoretical frameworks that underpin case management

Collaborative practice

Building professional working relationships and networking

Strengths based & solution focused approaches

Child-focused & family centred

Trauma informed care & practice

Case management models

Legislation & ethical practice

Communication & establishing rapport with clients

Documentation

Case planning & goal setting

Identifying complex & multiple issues & needs

Assessment models and frameworks

Risk assessment and analyzing information

Manage and support change processes

Supervision, critical thinking & reflective practice

Stress management and self-care

Learning outcomes

Case management and the theories, models or frameworks that underpins best practice.

How to work with complex cases using various techniques within a case management framework.

How to build professional working relationships and effective networks to enhance best practice.

The impact of trauma on individuals and families safety, stability and well-being.

How to manage and support clients in the change processes and how this can influence and impact on case management planning and goal setting.

Various assessment models and frameworks and how to integrate them into case management practice.

Risk assessment frameworks and how to translate the information gathered into case planning and goal setting.

Cancellation policy

We will issue a full refund if we cancel the course or reschedule the course.

Participants who withdraw more than 15 days before course commencement will receive a full refund. If you cancel less than 14 days prior to the agreed start date, we will be unable to issue a refund.

Course and name transfers may be made if vacancies exist.

If there are extenuating circumstances for your cancellation, please apply in writing, attaching any relevant documentation, such as a medical certificate. Application for special consideration does not guarantee a refund.