Below is a list of some of the common questions frequently asked to our service
personnel.

WHAT HAPPENS WHEN I PLACE A ClikFIX SERVICE REQUEST?

A ClikFIX representative is available 24/7 to listen to your needs and to
forward your service request to the appropriate Bentall Kennedy personnel. They
are committed to responding to your request within one business day for all
non-urgent requests.

WHAT IF I NEED IMMEDIATE ASSISTANCE?

IN THE EVENT OF A FIRE OR LIFE THREATENING SITUATION - CALL 911 IMMEDIATELY
BEFORE CALLING CLIKFIX.

When a service request is urgent (i.e. loss of heat, major water leak, sewer
back-up, toilet repair if only one toilet in the suite, refrigerator failure or
breach of security), CONTACT CLIKFIX BY PHONE. All urgent requests are
dispatched immediately to the appropriate Bentall Kennedy personnel.

WHY SHOULD I CALL ClikFIX INSTEAD OF THE SITE OFFICE?

All service requests should be placed through ClikFIX so that they can be
logged, dispatched and tracked through an automated tracking system. This
tracking mechanism allows Bentall Kennedy to regularly review its practices -
to make sure response times meet and exceed your expectations.

WHAT ARE SOME COMMON SERVICE REQUESTS?

WHEN WILL YOU ENTER MY SUITE?

When placing your service request please let us know if you give permission for
Bentall Kennedy personnel to enter your suite to complete your request. If you
require 24 hours notice or want to schedule a specific time to meet with the
staff, let us know at the time of your request. Bentall Kennedy will not enter
your suite without receiving your prior consent or providing you with 24 hours
notice for access unless there is an emergency in your suite.

CAN I TRACK MY REQUEST?

Yes! Simply request a tracking number at the time of your service request and
one will be assigned to you for future reference.

HOW DO I LEARN MORE ABOUT ClikFIX?

Please feel free to call 1-855-ClikFIX (254-5349) or email
service@ClikFIXresident.com. We'd be happy to answer any additional
questions you may have.