You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Register a free account to unlock additional features at BleepingComputer.com

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Removing a zeroacess virus

I had been posting for help on nortons forums but i can no longer get help due to a randome post from a user so i have been advised to try here i have the (what i believe is quarantined) file in my google>desktop>install as i was instructed before.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.
Unable to retrieve ServiceDll of MpsSvc. The value does not exist.

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking Start type of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ImagePath of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ServiceDll of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.

Checking Start type of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ImagePath of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ServiceDll of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.

I looked in the mbar folder and the log and system txt both say they were last modified before the scan so it seems that it has not changed should i do this again because it completed and i assume fixed what it was supposed to.

The MBAR log becomes a new seperate .txt log but the system.txt just gets added to, so there is only one system.txt, either that or you did not run the cleanup so MBAR would not have created or updated the logs.