Careers

Customer Service Representative

Full Time

Handle incoming telephone calls and electronic communication to promote and sell MaxxSouth products and services; as well as provide billing and general service support, and all other duties and responsibilities as assigned.

Prior sales and customer service/call center experience preferred. Ability to work well under pressure, multi task, and remain calm and professional through stressful or ambiguous situations is a must.

Responsible for the promotion and sale of MaxxSouth Broadband products and services to include high-speed Internet, video, voice and related Internet of Things (IOT) solutions. This role focuses on both individual sales to single family units and sales to multiple dwelling unit residents through relationships with property management.

Responsible for acquiring new residential customers within an assigned geographic area. Visit potential customers at their residence and review their current entertainment and telecommunication preferences – all with the goal of winning back or upgrading their existing services.

Charged with the print and digital design messaging for the company, delivering innovative Multiplatform content for the full spectrum of MaxxSouth Broadband products, clients and partners.

Oxford, Mississippi

Bachelor’s or Associate’s Degree in Fine Arts, Graphic Design, VCT or a related field required. 3+ years of related creative experience, including evolving and pushing design concepts across all mediums preferred. Technical/Software experience required. Strong knowledge of the cable industry, local advertising and the creative process preferred.

Concepting and developing all of the company’s print, digital and other marketing materials through the effective execution of the creative process.

Entry Level Position – Preparing and complete orders for delivery or pickup according to schedule.

Oxford, Mississippi

High school diploma or equivalent required. Strong external/internal customer satisfaction focus. Ability to lift 75 pounds. Attendance and punctuality are both essential. Valid driver’s license required and maintained. Must be able to take and pass a drug screen.

Receiving and processing of warehouse stock. Storing, picking, packing and scanning materials. Delivery and pick up of inventory at multiple MS locations.

Entry Level Position – Preparing and complete orders for delivery or pickup according to schedule.

Booneville, Mississippi

High school diploma or equivalent required. Strong external/internal customer satisfaction focus. Ability to lift 75 pounds. Attendance and punctuality are both essential. Valid driver’s license required and maintained. Must be able to take and pass a drug screen.

Receiving and processing of warehouse stock. Storing, picking, packing and scanning materials. Delivery and pick up of inventory at multiple MS locations.

Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.

Oxford, Mississippi

High school diploma or equivalent required. Ability to lift 75 pounds. Attendance and punctuality are both essential. Valid driver’s license required and maintained.

Completion of daily installation route. Identification, repair and installation of service cable using a variety of tools and test equipment. Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.

The Network Engineer II or III is a position of significant relevant technical experience responsible for providing the IP/Internet expertise necessary to build, monitor, upgrade and troubleshoot the company’s customer network and associated facilities.

Managing trouble resolution and project work in accordance with priorities set forth by the department or company. Performing routine maintenance and administrative functions on all company-owned IP-network equipment and associated servers and routers. Ensuring that problems and outages are responded to and resolved in accordance with internal service level agreements.

The Direct Sales Supervisor is responsible for the day-to-day operations of the residential field sales team, implementing outside sales programs and incentives, collecting competitive information and execute event sponsorships.

Starkville, Mississippi

High school diploma or equivalent required. 5 years of door-to-door or face-to-face experience highly preferred. General knowledge of residential Cable TV, Internet and Phone services desired

Monitoring the daily work activities of the Residential Sales Consultants. Provide coaching and motivation to meet and exceed standards of performance. Perform any miscellaneous departmental duties as needed.