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Why the airline-online travel agency war will not evolve to hit hotels

01/07/2011|10:05:19 AM|Tnooz

Hotel companies did not create their CRSs for use by travel agencies and hence their reservation systems have not been built native to a distributor’s needs.And this might be the reason that the airline-online travel agency war will not evolve to hit hotels.

NGS means that every hotel availability request is sent directly to the supplier system for a response and the hotel systems do not have to update the GDS database with their rates and availability anymore.

At the time, I had lobbied, within Amadeus (where I was working), to solve this problem in a different way. My fear was that the GDS and Amadeus in particular, were losing an invaluable database with rates and avail for about 60K+ (now many more) hotels.