faq

A. An insurance agent means a person who is neither an insurance broker, nor an employee of an insurer, underwriter or insurance broker and who undertakes the selling or servicing of any kind of insurance business on behalf of such an insurance company or insurance broker.

3Q. What is an Insurance Broker?

A. Means a person, other than an employee of an insurer, who is not an insurance agent and who, on behalf of any person, negotiates insurance business including reinsurance as his principal business.

4Q. If you have loaned money or leased goods, and are required to provide security under such a contract by means of an insurance policy E.g. Buying a TV or car. Can the contracting party choose which insurance policy you are insured under?

A. No , all consumers have a right to choose their insurer and intermediary (broker) when entering into and ceding a new policy contract to secure debt or an existing policy.

5Q. If you have paid for a premium in bank notes notes or coins must the insurer issue you with a receipt?

A. Yes, Under section 51 of the Insurance Act 2005, all insurers ho have received payments for premiums must issue you with a written receipt of payment which must contain in print or stamp the name of the institution that has received your payment.

6Q. Is my insurer responsible for the actions of my insurance agent?

A. Yes, the insurer is also liable for any claim for loss or any damages arising from the action of the agent.

7Q. What is short term insurance?

A. Is a cover for a short period of time, ranging from a day to twelve months. Short term insurance provides cover against any loss or damage to property

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Our mission

The Authority’s mission is to regulate, supervise the activities of all non-bank financial services providers in Swaziland in terms of the Financial Services Regulatory Authority Act, 2010

Our Vision

“To be the leading financial services regulatory authority in the SADC region adhering to international best practice whilst contributing towards stakeholder confidence and economic growth in Swaziland.