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Thermomix's faulty TM31 model causing more pain than the appliance is worth

Consumer advocacy group Choice is looking to "blow the lid" off all-in-one kitchen appliance Thermomix, with disgruntled owners saying they have suffered burns from the faulty TM31 model and are out of pocket after their devices have broken.

In January, Perth mother Danika Jones suffered second-degree burns to her chest, arms and stomach allegedly after her Thermomix burst open unexpectedly while she was preparing dinner.

Along with being injured, angry users of the TM31 model claim they have been left out of pocket after their devices have broken.

One user even claims the company tried to pressure her into signing a confidentiality agreement before she could get a refund.

Choice spokesperson Tom Godfrey says it is not a good enough response to a faulty product.

"We don't want these issues silenced behind non-disclosure agreements, we want the regulator, the ACCC, to take close look at this and keep the public safe," Mr Godfrey told A Current Affair.

Choice says it is aware of about 15 customers who have purchased faulty Thermomix machines.

In October, the TM31 was recalled following claims that food and liquid may splash out of the bowl when a user switches from the 'high' mode, to 'lid open'. At the time, Thermomix said replacing the seal would stop the problem.

Since then, Thermomix has told Choice that the seal on the TM31 model should be replaced every two years.

"The last thing you want is to have yourself burnt, burnt as badly as the images we're seeing on social media," Mr Godfrey said.

If you have had an issue with your Thermomix, Choice have asked that you please report it to them.