CIO Quickpulse: IT in Search of Integrated Service Management

Author: FrontRange

Posted Date:

Summary:Managing IT services has rarely been as challenging as it is today. Service and support staff face continuously escalating demands and complexity, which increase costs, drag down productivity and hamper the effectiveness of the IT department in supporting business goals. The solution is to tame the complexity by adopting a standards-based strategy that automates, simplifies and evolves IT service management. And yet, companies are finding it hard to design and implement such a plan, according to a recent survey by IDG Research Services. In the survey, only 2 percent of companies have a fully integrated approach to service management; more than 75 percent are not integrated at all or only partially integrated. This white paper examines what’s holding IT back and offers a potential way forward.

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About This Sponsor
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at Frontrange.com

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