Re: Blackberry Desktop Software not responding

I google arround and looks like desktop software ver 7 had so many similar issues. So I looked at blackberry desktop software download site again and surprizingly I noticed ver 7 has been removed from download site. Now ver 6 (610_b038_multilanguage) is there to download. I download that.

uninstalled previous version

cleaned registery using cccleaner

rebooted

ran ccclean again and did not find any registry issue

installed 610_b038_multilanguage

ran the desktop software and again same issue -- it just hangs with white screen saying not respnding...

I am very disapponted with this blackberry issue. Not sure what RIM is doing to solve this or where to take help.

Re: Blackberry Desktop Software not responding

I went through all of the steps and still have the same problem. I have a 64 bit processor and with windows 7 64 bit there have been compatibility issues with some software. This is obviously a problem with the 6.1 revision and one would think that RIM would monitor this board and either develop a fix or advise how to overcome it.

Re: Blackberry Desktop Software not responding

i followed these steps as well. found a process rim*** running and killed that. deleted all folders "research in motion".. cleared registery. installed again desktop software... but same issue is still happening.

Re: Blackberry Desktop Software not responding

Is there nothing from Blackberry to address this problem? I am still dealing with the issue of white box and the application not responding - despite numerous uninstalls, cleaning registry, etc. Still no success and still no answers...somebody please help!

Re: Blackberry Desktop Software not responding

Hi my name is Bill. I have a problem with th bb desktop software. In the bottom right corner , it states disconnected. The bb bold 9790 in the colume on the right stays highlighted I do not have the software to redownload and my cd drive on my laptop is faulty can any one please help thanks