Following are a number of frequently asked questions about subscriptions. If you need help, look here first. And if you don't see what you're looking for, please let us know.

I can't access all the stories from Business Week magazine on the site. Why not?

To see the complete contents of the magazine online, you must be a registered and paid subscriber. Print magazine subscribers get access to the entire site at no extra charge. If you subscribe to BW but haven't registered on the site yet, click here. Have your magazine mailing label handy so you can enter your 9-digit account number when prompted for it.

If you are already a registered BW Online user (you have a user name and password), and you're having trouble using the site, please let us know. You can:

If I've registered and subscribed to Business Week, do I have to reregister and pay extra for stories from the searchable past issue archive?

Not necessarily. As part of your BW magazine subscription, subscribers get five years of past issues free. To access the searchable archive as a subscriber, click here, and then on the Search page that comes up, click the box on the left side of the page that says, "I am a BW subscriber."

For subscribers who need to go back further than five years, the standard archive fees apply. For more info, see Pricing.

I am currently receiving a subscription to Business Week magazine. Do I have to buy a Web site subscription too?

No. Your paid magazine subscription entitles you to free access to the entire Business Week Web site. However, you must still register online.

You need to register only once. To do that, you'll need to have the Business Week account number from your magazine mailing label. Once you've registered, all you'll need to reenter the site is the user name and password created when you register.

I recently ordered a print subscription. When will I receive my first issue?

You should expect to receive your first issue in approximately 4-6 weeks from the time we receive your order. If you subscribe online, even though your first printed issue won't arrive for several weeks, you'll have immediate access to Business Week Online.

I need to change the mailing address for delivery of my magazine. What should I do?

We can change your address permanently or temporarily. Please contact us at least 4-6 weeks before you need the change to take effect. That way, we can help ensure that you won't miss any issues. To make the change, we'll need your account number, old address, new address, and the date you want the change to take effect. You can:

Your Business Week mailing label contains valuable information for you and for us. Your unique customer account number is located in the upper portion of your mailing label. It is a 10-digit number starting with the first numeric after BWK. Your account number will also appear on invoices and renewal reminders.

Referring to your account number whenever you have to contact us will help us serve you better.

I'd like to renew my subscription. What do I need to do?

We'll be happy to help you renew! Please contact us for current rates and ordering information. (We'll need your account number.) You can:

For your convenience, we accept Visa, Mastercard, American Express, and Diner's Club for payment. And remember, your paid renewal will include free access to the entire Web site and five years worth of past issues.

Why do you charge U.S. sales tax?

The McGraw-Hill Companies has an office in every state, so we are legally obligated to collect sales tax in those states and municipalities that charge sales tax on magazine subscriptions. Likewise, we are legally obligated to collect GST from our Canadian customers.

How will I know when my subscription expires?

Your subscription expiration date (The month and year) appears on your mailing label, to the right of your account number. For example: "FEB98". Also, you'll be notified online one month before your subscription expires. You'll see this notice when you log into the site.

How can I get information about an invoice I received?

If you have questions about billing and payment procedures, please contact us. Be sure to include your account number, name, and mailing address. You can:

I've noticed my Business Week occasionally arrives late, or not at all. What should I do?

Issues leave our printing plants early each Thursday morning. However, occasionally production, transportation, the postal system, or an act of God may delay delivery. If you find yourself missing an issue, or if your Business Week is frequently late, please let us know. Be sure to include your account number and the mailing information exactly as it appears on your mailing label. Also, for a missing issue, please let us know what issue did not arrive. You can:

We would like to hear from you if you're not satisfied with Business Week, for any reason. Please be aware that canceling your print subscription will also mean that you will no longer have access to the entire Web site. We hope you will reconsider your decision to cancel or let us try to correct any problems you're experiencing. But if you do need to cancel, please provide us with your name, address, and 10-digit account number, and contact us: