Seagate Recovery Services

Trust Your Data Recovery to the Experts

Our highly trained team can tackle the toughest jobs

When it's time to call in the professionals for your damaged or failed hard drive, Seagate is the name to trust. With an industry-leading success rate, we offer unparalleled quality and service to our in-lab recovery customers.

Recover Your Data Fast

Our easy-to-use data recovery software will get your data back quickly and easily

Download To Get Started!
Our software will tell you whether your files are recoverable before you have to buy. Try our no-commitment trial. Download Mac Trial or Download PC Trial

Trust the Industry's Best for In-Lab Data Recovery

Data loss can be devastating. According to the Strategic Research Institute, 50% of companies with a data outage lasting more than 10 days will fail. When your data recovery is priority #1, look to Seagate to get you back on track.

The Process

Our file recovery software makes it easy to retrieve your files from the comfort of
your own home. Don't worry about waiting in endless lines at the local electronics store;
we can get you moving in moments.

1

Download the software

Start by downloading either the Mac or PC version of the software. You'll need at least 512 MB of RAM, a mouse and enough space for recovered files.
Mac PC

2

Find your files

The program will scan your computer to look for your missing files. You can choose what discs to check and what file types to look for.

3

Purchase the software

Now that you know the program can find your files, simply enter your purchasing information to complete the purchase.Buy for MacBuy for PC

YOU CAN STILL SEND IT TO US!

Run the software with no success? Our technicians may be able to extract files your
computer can't find for itself. Read all about our in-lab recovery services.

Product Offerings

Data recovery can be a daunting process, especially when you're just trying to
recover a few files you accidentally deleted or that a virus corrupted. Try our risk-free
trial from the comfort of your own home. You can find out whether or not the
software works at a much lower cost than traditional data recovery, without having
to ship away your device.

Of course, not all data loss issues are as simple as a single file going missing.
Perhaps your file system got corrupted or you even reformatted your entire drive,
forgetting you had necessary data stored there. No worries. From a single file to
whole partitions deletion and even wiped drives.

Frequently Asked Questions

Q (PC):
I'm unable to launch the software using the shortcut on my desktop?

A:
If you receive an error message: "Error starting application. Please reinstall File Recovery for Windows", there is a work around. You will need to know what bit system you are running in order to complete this process. You can find the system bit by accessing your "My Computer" or "Computer" properties section. Please follow the instructions provided below:

Click on the "Microsoft" or "Start" icon located in the bottom left hand corner of the task bar.

Left click on "Computer" located on the right hand side, in the middle of this window.

From this screen click on the C: drive or your primary internal HDD, located on the right hand side of this window.

Next click on the "Programs Files (x86)" in Windows 7 or Program Files in Windows XP & Vista.

Scroll down to locate the "Seagate File Recovery for Windows" folder, then double-click to open.

Now click on the Frw32.exe or Frw64.exe. You should be able to open and run the DIY software. You may need to follow these steps to open the software from this point on.

Q (Mac):
I'm unable to launch the DIY software from the icon on my docking station, the icon just bounces or from the application menu?

A:
If you are unable to open / launch the DIY software on your Mac, please follow this procedure:

Drag the software to the trash can on the Mac desktop.

Empty the trash can.

Reboot the computer.

When your computer boots back up and Mac OS is completely loaded, ensure that you have the proper system requirements to run the DIY software. System requirements for full support are listed below:
-- An Intel, PowerPC G5, or PowerPC G4 processor
-- Administrator's rights to run the program
-- At least 512MB of RAM, a mouse, and enough disk space for recovered files, image files, etc.
-- Mac OS X 10.4 & above

Now you can try downloading the DIY file recovery software again. If you are still unable to open the DIY software, you should try creating a new user account. Please see these Apple Support articles for assistance:
http://support.apple.com/kb/PH6651; orhttp://support.apple.com/kb/PH4600
Now you should be able to log in to that new user account. The DIY software will be available for launch from the Finder or the docking station bar on the bottom of the screen. Now the software should launch correctly. After completing your recovery of your data, you may want to consider deleting the new user account that you had created in Mac OS. Please see this Apple Support article for instructions:
http://support.apple.com/kb/PH3867Seagate File Recovery Manual for Mac

Q:
I use my hard disk drive on both PC & Mac, which version of the software should I purchase?

A:
You will get the best recovery results by using the software version that is compatible with the Operating System that the drive was originally setup on. (examples: NTFS - PC, HFS / HFS+ - Mac, and if the drive has any type of FAT format you will want to try the software version for the OS the drive was mostly use on)

Q:
I purchased the software but still have not received the registration key?

A:
Your confirmation email will contain the registration key, which will be located at the bottom named serial number.

Q:
I'm getting an error message that states that registration key is invalid?

A:
You will need to copy and paste the serial number in the registration key field, character to character with no additional spaces.

Q:
I recently downloaded the software from seagate.com, but my previously purchased registration key does not work?

The Process

When you've lost precious data, you don't want to waste time wading through complex bureaucracy.
We make recovering your data a simple process. Start by submitting your case, and we'll reach out
to you to talk through the specifics. Then we'll send you a pre-paid box for you to pack up and
ship your device. Within three weeks of receipt, our technicians will attempt to extract your data
and send you the recovered files. Data unrecoverable? You don't pay.

Service Offerings

6% of all data stored on any type of hard drive (from laptops to phones to databases)
gets lost every single year. Although that sounds negligible, 6% can hit you in tough ways.
6% of your customer data could decimate your qualified leads; 6% of your photos could
wipe away your recording of your son's first steps.

We have a different number: 90%. That's the percentage of data Seagate's experts have saved from
dead laptops, wiped RAIDs and submerged flash drives over the past three years. Our experts know
what your data is worth, so we work hard to recover as much as possible. When your 6% comes
calling, trust Seagate.

Devices

Desktop Computers

Laptop Computers

External Hard Drives

RAID Drives

Tablets

Smartphones

Frequently Asked Questions

Q:
Is Seagate's Data Recovery Services just for Seagate's customers?

A:
We provide data recovery services for all drive types and brands.

Q:
How does Data Recovery pricing work?

A:
You pay a flat engagement fee per drive. If our recovery team is able to save data from your hard drive, we subtract the evaluation fee from the total cost of the recovery.

Q:
What will happen to my old hard drive if I send it to you?

A:
If your data is recoverable, we return the data to you on a new Seagate hard drive. Your damaged drive will be recycled safely and securely in an environmentally responsible manner.

Q:
After I pay for an evaluation of my drive(s) and send to Seagate, how can I keep track of the case status?

A:
We keep you informed of your case status by sending you email updates on a regular basis until the return media is shipped to you. You can also check the status of your case via the online tracker at https://seagatewtb.secure.force.com/tracker/

Q:
How do I submit a data recovery request for a multi-drive system?

A:
If you have a 2-drive RAID system, you will select RAID 2 for the media type field on the submission form. If you have a 4-drive RAID system, you will select RAID4 for the media type field on the submission form and so on

Q:
What is the media category for a Network Attached System (NAS) on the submission form?

A:
Please submit single drive NAS as a “Single HDD” (Hard Disk Drive) and multiple drive NAS as a RAID+number relating to the number of drives.

Q:
If I lost data on one of the RAID drives, why do I have to send in all of the RAID drives for recovery?

A:
In most RAID disk failures, the failure isn't a complete catastrophe and the user can still easily access data within the RAID. RAID systems are typically used for speed and/or redundancy of data. As a result, they can sometimes have a catastrophic failure, such as corruption of the RAID array or multiple disk failure in which your data isn't accessible. If this type of failure occurs, and you are not able to see the redundant mirror image of the data within the RAID, something serious has happened. In this scenario, rebuilding the array with each independent disk included is the only way possible. For that reason, you will need to send in all of the RAID drives for recovery.

Q:
How should I package my media and ship it to Seagate Recovery Services?

A:
If you are shipping an internal drive, please make sure to wrap your media in static-free packaging.
Please do not send us a computer system, only the media device is necessary. Please check with your manufacturer’s instructions on how to safely remove the media and how this action potentially affects your product warranty.

Also, please do not send your power supplies and accessories as they will be disposed of.

Q:
How do I find my recovered files on the external drive you sent me?

A:For Windows Users
In Windows, finding the "Users" folder is key to locating the important data once a recovery is complete. Searching using Windows Explorer is the simplest way of finding that folder. The “Users” folder contains the "My Pictures", "Desktop", "My Documents", etc folders.

If an External drive was sent in for recovery, it will likely be the same organization style as before the failure occurred. If the recovery did not retain folder structure, searches of files types can be used to locate critical information. Using search flags such as "EXT:" will search for common extensions. (Example: "EXT:.jpg" will search for all jpg files within a directory. Substituting jpg for docx, xlsx, png, etc. for each desired file type.)

For Mac Users
In Mac, the "Users" folder is typically where critical files will be stored, similarly to Windows. Extension searches are a little bit different in Finder. Using the drop down menus to search by "Kind" will display general file types. External drives NOT set up for Time Machine will likely be the in the same organization style as before the failure.

External drives used with Time Machine Back-ups can be very tricky to locate data. Data will be spread throughout the back-up dates. Usually the most recent back-up date will contain the lost information, previous back-ups will contain data that was deleted in the past if those files are needed and cannot be located in the most recent backup. Data will be stored in a folder titled "backups.backupsdb". From there, one must navigate the folders to find the most recent backup and locate the “Users” folder within that back up. Time Machine Recoveries can also show what should be a folder as an inaccessible file. Those files mean that in that current back-up, there were no updates from a previous back-up. In order locate data in these situations, navigate through previous back-ups until the file is located.

A:
In some cases, you may be entitled to receive 2 drives. Depending on what type of drive you purchased originally and how you requested the replacement, especially if you originally had an internal drive or NAS device. Our team wants to ensure that you are able to easily access your recovered data so we only return the data on an external Hard Drive. Your warranty replacement drive will then be separate from your data recovery drive. Chances are, the data recovery drive is on its way to you. You can always check the status of your recovery case at this link: https://seagatewtb.secure.force.com/tracker/