Overview

This article provides the paths to files and folders used by the Code42 app. CrashPlan for Small Business customers can use these paths to access logs, identity files, and other resources on devices for troubleshooting purposes.

Code42 app file structure

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Windows CrashPlan app

Use

Folder

Main application

(Version 4.x) C:\Program Files\CrashPlan

(Versions 5.x and 6.x) C:\Program Files\CrashPlan\electron

Service log files

C:\ProgramData\CrashPlan\log

UI log files

C:\ProgramData\CrashPlan\log

Default location for inbound backup data from other computers

C:\ProgramData\CrashPlan\backupArchives

Transient caches

C:\ProgramData\CrashPlan\cache

Code42 app configuration file

C:\Program Files\CrashPlan\CrashPlanService.ini

Identity file

C:\ProgramData\CrashPlan\.identity

Windows CrashPlan app installed per user

Depending on your network environment, user profiles can be either Local or Roaming.