Blogs

About this blog

Welcome to the Process Automation Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the Process Automation solution, as well as technical details about specific IBM products.

The release of SmartCloud Control Desk 7.5.1.1 has opened the door wider to integrations made possible by Open Services for Lifecycle Collaboration (OSLC). In a nutshell, you could improve the response time to resolve incidents and reduce the costs of problem support by being able to view data -- while in SCCD -- on your assets and configuration items from other IT products such as IBM Tivoli Monitoring and IBM Tivoli Application Dependency Discovery Manager. Or by monitoring events on your configuration items from IBM Tivoli... [More]

On CCMDB 7.2.1 it is
possible to configure Context Menu Service to launch CI and Actual CI
data from TADDM 7.2.1. In this example, Maximo database will be used to hold information for the Data Integration Service and Context Menu Service. During CCMDB 7.2.1
installation in the panel "Data Integration Services and Context
Menu Service Deployment Option", choose the 1st option: Deploy
data integration and context menu services into the same database
that you created for the product On CCMDB 7.2.1, confirm
that the hostname... [More]

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--&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; Hi Everyone, Welcome to Useful Tiny Little Things, a series of topics published in the Process Automation blog. My name is Leandro Cassa and I work at IBM. The purpose of this series is to... [More]

If you are looking for integration between your Event Management environment and Tivoli Service Request Manager (TSRM), to allow events to create Tickets and changes on Ticket status to be reflected on your events, the Netcool/OMNIbus Gateway for TSRM is a solution to consider. The Omnibus Gateway for TSRM is a bidirectional gateway that allows the user to create, update, and close tickets (either incidents or service requests) in TSRM using the Tpae Integration Framework interface of XML over HTTP. The gateway enables the user to create and... [More]

If you are not familiar with the Tivoli Technical Enablement Support Technical Exchange seminars, check out the website: Tivoli Support Technical Exchange (STE) Customers and Business Partners can attend these free seminars, where technical experts share their knowledge about Tivoli products. This month there is an event pertinent to the Process Automation community you should check out. 07/12 2 Hours Integrated IBM Service Management scenario involving TSRM, CCMDB and TADDM Live Event -... [More]