I downloaded the Portal from CM's website, but when I try to use it, it keeps saying "please make sure that you are connected to the internet when you launch/update the CM Portal".
I've uninstalled and reinstalled it 5 times already. I already tried opening as administrator.
I'm using a Mastermouse S and I am connected to the internet.

Hi, I have a problem with my Sentinel 3 mouse just whenever i'm playing a game (any game no specific game) my mouse randomly freezes and won't move only click after i replug the mouse it works again, i also tried the mouse on my second computer same problem no difference latest firmware installed on mouse
Anyone knows a fix ? mouse is like 4 months old

I ask you assistance for the mouse of the Devastator kit. The led on mouse do reset any time that reboot pc. the led go back ever on red colour. The keyboard is not have any problem. Thanks for your support.

Hello I have a problem with my masterkeys lite l keyboard.
The problem is that the backlight is stuck to rainbow mode and I cant change it because when i press the FN key with the F1,F2,F3,F4 etc.Nothing really happens and it stays with the rainbow effect.I cant change the speed and the mode either and I cant press the windows lock button.
I would appreciate your help.
Thanks

Hello.
So 2 days ago I bought a Coolermaster RGB LED controller for my MasterFans rgb, on the 1st day I plugged everything and everything worked fine TILL windows login screen, then all ports from the controller except port 1 stops LED lighting, I replugged everything struggled around this thing for hours, then I started in safe mode and everything works fine. I know there is something on my startup that is buging the controller. The only thing I have on the startup is the AI Suite and its services, ROG Front base services to read the system, GPU Tweak and MSI Afterburner. What could be possibly causing this?
Anyone had same issue or similar?
Thanks,
Jorge

Hi, I've recently started to get a lot of strange things happening with my CM Storm Recon mouse. The problem is mandatory that the mouse randomly starts to click by itself and the Mouse Button 5 have started to spass out when I'm using it. I've tried to update the FW to 1.21 but that does not help and I've also tried to update the SW to 1.24 but that have neither helped me to fix the issue. NOTE: During my troubleshooting, I've used the default profile of the mouse and not been using any custom profiles.
I would love to get some help on this issue as I need to force shutdown my PC which I don't like to do. Thanks in advance.

In Cooler Master website, at ''Trigger Z'' section, there is no software to download. But at ''Trigger'' section, it does, but i have a Trigger Z keyboard, so, does Trigger software works for both ? If it doesn't, can someone show me where to download Trigger Z software?
And last question: this is the software where we can make the keyboard macros/profiles, isn't it ?

So basically i turned on my pc today and noticed that only my left click light is working...
Checked the cable, usb port, and drivers.. nothing seems to work..
What happens is that right light doesn't work at all, then it randomly turns on for few seconds, then starts to flickering and turns off again, and that just keeps repeating.
I have mouse and keyboard for about 8months
[images-on/flickering/off]

Hi guys, I purchased my keyboard about month ago. It's a blast to type on, but unfortunately I started to notice quite annoying metalic sounds while typing. They are present on all the keys, almost all the time and can be heard especially on the space, backspace and enter key, probably because I tend to press on them harder than on the other keys. It's possible that the sound was present from the beginning and I started to notice it after some time. From what I can tell a source of the problem may be metalic plate inside the keyboard and not the spring in switch. I think like that, because the keyboard makes almost the same "ping" sounds if I'm tapping on the case only. I also watched some sound-test videos of typing on the same keyboard, and unfortunately sound of mine is rather different in comparison to others from the videos. I even recorded some sound samples, to see if it would change anything. The "ping" sound is still present, but it's not as visible, as in real-life experience.
I tried to send some attach files with audio samples, but I am not permitted to do this. I'm just gonna put few links to dropbox instead (I hope it's not prohibited, I'm really sorry if it is):
https://www.dropbox.com/s/hpl99nvf2ng9kio/10fastfingers%20soundtest.flac?dl=0
https://www.dropbox.com/s/cbxsa4a7xymov1e/backspace.flac?dl=0
https://www.dropbox.com/s/vv7zthxg8iupk5h/randomkeystest.flac?dl=0
What do you guys think? Is it normal for this type of keyboards to have that many loud "ping" noises and I am just too sensitive? Or is it some kind of defect in the board (metal plate) itself? The keyborad is really great, the best thing I have ever typed on. Unfortunately the sound kinda ruins my expierience :C

Hello,
I bought the mouse and keyboard combination about a week ago. I only got 1 problem. The mouse isn't working. The lights and stuff work but it doesn't show a cursor in windows.
When i first plugged the mouse in my computer it worked for like half a second, but then it stopped working. So i try a another pc and there it dit the same thing. A day later i booted my pc up and the mouse worked. The i switched the mouse to the motherboard USB and then it didn't work anymore. Since then i haven't got it working. I got windows 10.
Please help me!
Sorry for my bad grammar, i'm dutch...

Hi
I just bought the notepal XL (2 days ago), when I start the fan it sounds like an aircompresser that starts up. When I turn it off (but the fan is still spinning) it doesn't make a sound. Is this normal? P.S. I've attached a recording (in real it's a lot louder).
notepal XL.mp3