Membership Levels

What membership level is right for you?

We offer a variety of membership levels. As you can see below, each level contains a unique set of career-defining resources and is tailored to meet the budget and the needs of you and your organization. So choose the one that’s right for you, and… Welcome to the community!

Leadership Connection

Regular industry news

Receive weekly digests featuring the latest and greatest news and offerings from HDI, including industry information, including trends and predictions, surveys and research reports, and training and event information. Members also receive the biweekly HDI Industry Insider e-newsletter, which features the latest news and trends in technical service and support and IT service management.

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Buyer's Guide

Whether you're planning to update your existing system or replace it with a completely new solution, the HDI Buyer's Guide can help you find the right tool to streamline your support operations.

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Online peer discussions

HDIConnect helps community members achieve technical service and support excellence by providing them with access to blogs and message boards and the opportunity to connect with their peers through the “Ask Your Network” service.

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Online professional transcript

Monitor your professional development while earning PDUs towards continuing certification! Learn more, and access and maintain via the Professional Development page.

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SupportWorld online

Strategy, best practices, people management, professional development, technology, tools, and techniques: These are just a few of the topics covered in SupportWorld, a one-of-a-kind, in-depth online publication for the technical service and support industry.

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Local Chapter Meetings

HDI supports a vast community of local chapters located across the United States and Canada, as well as a virtual chapter that meets several times a year. Local chapter membership gives you the opportunity to network and collaborate with your peers during regular meetings, which are also a fantastic way to stay connected with industry professionals in your area.

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Access to HDI Credentials

Download certificates of certification for HDI credentials you have earned via the HDI Learning Center. Leverage the Notify My Manager option to have HDI inform others of HDI credentials that you hold.

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HDI awards

Each year, HDI awards the highest honors to members in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.

Access to Digital Events

Members receive free access to content-rich, live webinars—presented by top industry experts and practitioners—that cover industry best practices, emerging trends, and service leadership. Attend the live webinar on the day of the event or view the recording on demand as your schedule permits. Check out this month’s featured webinar for more details!

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Partner discounts

Through the HDI Alliance Partner Program, we work with other great companies in the industry to expand your access to resources that will help you be more successful in your career. Visit the HDI Alliance Partner Program page to take advantage of the latest discounts from our partners.

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Practices & Salary Reports

Use the HDI Practices & Salary Reports to validate your current practices, benchmark your organization’s performance against like organizations, and compare IT support, help desk, and desktop support salaries at all levels.

Free ITIL Interactive Resources

HDI members may utilize two ITIL interactive resources for free: ITIL v3 Lite and ITIL Foundation. ITIL v3 Lite provides an overview of ITIL and ITIL Foundation covers the scope of content an ITIL Foundation certified professional is expected to know. As an interactive resource, HDI members can leverage them for reference or to learn more about ITIL. These non-accredited publications are not for resale and are only available to HDI members.

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Conference discounts

From special tours to regional training to the most anticipated conferences and expos in the industry, including HDI Annual and FUSION, HDI’s events features top-notch industry education, compelling industry information and trends, content-rich materials, and incredible networking opportunities—and members receive special discounts on most of these events! Professional members and above receive a $200 discount, and Resources members receive a $100 discount!

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Support Center Self-Assessment

Use the HDI Support Center Self-Assessment to compare your support center against the HDI Support Center Standard. Discover what you're doing well and identify areas where you can improve!

Certification & training discounts

HDI certification and training helps technical support and service management professionals develop their skillsets by improving their customer service skills and awareness of service management processes and best practices. HDI members receive discounts on HDI training courses. Discounts vary by course. Review the individual courses in the HDI Course Catalog to compare member price vs. list price to help you determine your discount.

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Professional membership discount

If you are a Professional Plus member or above, you can purchase additional Professional Memberships for $395 each, which is a $100 discount on the list price. With discounts on additional Professional memberships, your whole team can take advantage of the benefits of HDI membership.

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Free Resources membership

Do you have an outstanding team member that could benefit from having access to the latest research and publications in the HDI resource library? If you are a Professional Plus member, you receive a free Resources membership as one of your benefits. This membership should be given to someone else on your team to help keep them on the leading edge of the industry!

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Share ten discounts with team

With this Professional Plus benefit, your team members can enjoy discounts on HDI conferences, professional development and training, the latest research, content and resources, and networking opportunities. This is a one-time discount, for up to ten employees at the Professional Plus member's location.

This benefit is available to the Leadership Connection package if you upgrade Leadership Connection to include a Professional Plusmembership instead of a Professional membership. For more information, please contact our Customer Care Center via support@thinkhdi.com or 1.800.248.5667.

$250 voucher

Share discounts with your site

With this member benefit, all of the employees at the Team Package member's location can enjoy all of the perks of HDI membership, including discounts on professional development and training, the latest research and resources, and networking opportunities.

This benefit is available to the Leadership Connection package if you upgrade Leadership Connection to include a Team Package membership instead of a Professional membership. For more information, please contact our Customer Care Center via support@thinkhdi.com or 1.800.248.5667.

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Online leadership discussion group

Follow along with the conversations happening in the HDI Forum groups. Members ask probing questions, share insights and observations, and generate thought leadership around support issues and challenges that are unique to their organizations, their roles, and the industry.

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HDI Forum meetings

Nothing is more powerful than joining your peers in an open, noncompetitive environment to confront challenges, brainstorm solutions, and generate ideas that you can take back to your organization and implement immediately. The HDI Forums offer unparalleled access to peer-based learning and face-to-face networking opportunities. Leadership Connection members choose one HDI Forum group from the following:

Free Professional Membership

HDI Leadership Connection members receive a free Professional membership as a benefit in their Leadership Connection package. Leadership Connection members can upgrade this Professional membership to a Professional Plus membership for an extra $300 on their overall package price or they can upgrade to the Team Package membership for an extra $1500 on their overall package price.