For Women: Hair loss is moderate or moderate to heavy, scalp is visible to highly visible even with styling efforts, hair easily falls out when brushing and there is more hair collecting on pillows and towel, hair doesn't retain style or is difficult to maintain volume, hair is fragile and breaks off easily

For Men: Hair loss is moderate or moderate to heavy, hairline is visibly diminishing and/or receding, there is more scalp showing than hair, there is more hair collecting on pillows, towels and combs