The Future of Consumerist

Over the last twelve years, Consumerist has been a steadfast proponent and voice on behalf of consumers, from exposing shady practices by secretive cable companies to pushing for action against dodgy payday lenders. Now, we’re joining forces with Consumer Reports, our parent organization, to cultivate the next generation of consumer advocacy.

Stay tuned as Consumerist’s current and future content finds its home as a part of the Consumer Reports brand. In the meantime, you can access existing Consumerist content below, and we encourage you to visit Consumer Reports to read the latest consumer news.

In a congratulatory gesture to celebrate Comcast’s Worst Company In America win, an antenna company took it upon itself to deliver a cake to the victor’s Philadelphia headquarters. One, because cake is delicious (clearly) and also to thank the cable company for sending it cord-cutting customers who have a sudden need to buy an antenna.

Antennas Direct chronicled the cake delivery in a video, from pick-up at the baker to its destination at Comcast’s Philly home. Along the way the company also sprinkles in some interviews with Comcast customers, asking how they feel about their service.

Addressed to CEO Brian Roberts, the cake reads: “Congratulations Comcast/Thanks for all the business/Stay the course. XOXO Antennas Direct.”

We’re posting the video because we find it amusing (and also, because once again, cake is tasty), and it’s not to be construed in any way as an endorsement of any company.

“I think if there’s one thing to disrupt in our business, it’s customer service,” Smit said in response to TechCrunch mentioning Comcast’s WCIA win. “It’s my top priority,” he added, noting that it’d be great if customers know exactly when a technician is going to show up, among other things.