for personal accounts: if the client is delivering the equipment themself, their passport; if an authorized third party is delivering the equipment, power of attorney (PDF), copy of the client’s passport, and a copy of the third party’s passport.

The service contract is prepared by us and if colocation has been ordered for Tsvetochnaya, it will have to be signed at the time of delivery; if colocation has been ordered for Berzarina, the contract will be sent by Russian post to the mailing address indicated in the user’s account information.

Our staff will set up your server and notify you via ticket system when it is ready.

The service is considered rendered as soon as the server has been mounted in the server rack and connected to the network.

Clients do not need to be present at the time of delivery. Once your equipment has been received, we will ship you all of the required documentation by registered mail.

This process was implemented to facilitate colocation for clients in different cities and countries.

Please note: All delivery fees are paid by the client.

Stage 2: Installation

All of our clients’ equipment is hosted in our TIER III data centers in Moscow, St. Petersburg, and Nevskaya Dubrovka. Detailed information about the technical aspects of our data centers can be found on our site.

Our engineers perform all mounting and wiring for equipment in colocation.

For security purposes, only our engineers have access to server racks; colocation racks are strictly off limits to clients.

Additional services are available for clients with energy-intensive equipment, such as added power to outlets and additional power strips for connecting backup power supplies.

Stage 3: Internet Connectivity and Telecom Providers

We set up the network infrastructure ourselves; you just need to order the appropriate services from the control panel.

Server Colocation includes an unlimited 100 Mbps guaranteed Internet connection, which isn’t subject to any limits or ratios whatsoever. Upon request, connection speeds can be increased up to 10 Gbps (provided an appropriate network card is present). We also offer cost-effective packages for clients dealing with heavy traffic.

If you have your own autonomous system with a dedicated block of IP addresses, we can announce them from our equipment. You can also set up BGP sessions and announce your own prefixes.

If you need to connect equipment hosted in our data centers to external resources (such as corporate networks or traffic exchange points), you can order cross-connects to telecommunication providers in our data center.

Servers rented from or hosted with us can also be connected via a local network. This includes servers in different data centers or even different cities.

Stage 4: Server Management

Servers can be managed remotely. By submitting a request via ticket system, we can provide you with a free temporary KVM over IP connection (a permanent connection is available for an additional fee). If the server supports IPMI, iLO, or similar services from other manufacturers, you can rent an additional dedicated port to receive external access to your server.

Stage 5: Technical Support and Maintenance

All additional maintenance and service can be performed by our staff. If you need to reboot your server, just send a request via ticket system. Work not covered by the contract (additional setup, software installation, troubleshooting, etc.) can be performed through our paid administration service.

For an additional fee, we can store spare parts for your equipment in our data centers. In the event of a malfunction or breakdown, we are ready to repair and replace parts ourselves (based on individual agreements).