Help

Finding Publications

There are two ways to find publications on Publications.USA.gov.
You can browse for publications by clicking on the category buttons in the left
navigation area of the site, or you can use the search box.

You can narrow your search by first selecting the category from
the drop down box, then selecting the format type you want and lastly whether you
would like to view English, Spanish or "all." The default for each
search option is "all."

Once you find a publication you want, click on the publication
title to get additional information about the publication. The description will
tell you the sponsoring agency, number of pages, whether it is available in print,
for PDF download, and whether it is available in another language other than
English.

If a publication is available for ordering, we will note this in
the publication description. We will also tell you if the publication is
available for download, in which formats, cost (if any), and whether it is
available in a language other than English. If you wish to order a print copy,
simply add the desired number in the quantity box. Please note possible quantity
limitations next to the quantity box. Click "Add to Cart."

Using the Shopping Cart

You can change the quantity or remove a publication from your
shopping cart at any time. You may order as many free publications as you wish
(some limitations per publication) and as many sales publications as you like, as
long as the total cost of the order does not exceed the $500.00 order threshold.
The shopping cart automatically calculates the total of your order as you add to
and remove publications.

Submitting an Order
To place an order when you have finished shopping, you will
first need to view your shopping cart. To go to your shopping cart, click the
shopping cart image located in the top right-hand corner of all
Publications.USA.gov website pages. Review the items and quantities you have
selected; update as needed. To remove an item from your cart, enter a zero (0) in
the quantity box. Once your items and quantities are correct, and you are ready
to place your order, click the "Update Cart" button below
your order summary and "Check Out." This will begin the check out process:

Step 1. Shipping Address: On this page, enter all of the required
shipping information, including name, address, city, state, ZIP code and e-mail
address. Upon completion, click the "Submit Order" button at the bottom
of the page.

Step 2. Finalize Order: This page offers you a final chance to
review your order and shipping information before submitting your order. Once you
have reviewed your order information, click the "Place Order" button. If
you have a dollar balance, your screen will direct you to click the "Enter
Credit Card" button. You will be taken to Pay.gov (a secure online payment
system owned and operated by the United States Government) where you will enter
your card information and billing address.

Step 3. Order Confirmation and Receipt: If your order has been
processed successfully, you will receive your order confirmation, including your
Publications.USA.gov Order Number, which you will need when contacting us regarding
your order.

Order Number
Once an item has been added to the shopping cart, it is
automatically assigned an order number (e.g. Order Number 2001). This number will
appear on your confirmation e-mail and should be used as a point of reference when
inquiring about the status of an online order.
Retain your order number for your reference.

If you provided your e-mail address in Step 3, you will receive
an e-mail confirmation and order receipt shortly. This concludes your order. You
can either continue shopping, or leave the Publications.USA.gov website.

To help us answer any questions about your order, please include
your e-mail address and daytime telephone number. Your contact information will
not be used for any other purpose.

Payment Methods

Payment in U.S. dollars must accompany all orders that have for
cost publications. Publications.USA.gov accepts the following methods of payment:

Visa, MasterCard, Discover American Express accounts -- All
credit card orders must include the account number and expiration date of the
credit card.

Publications.USA.gov uses Pay.gov for processing all credit
cards transactions. Pay.gov provides an encryption service that ensures private,
secure transactions for customers who submit electronic orders by credit card
through the online ordering process and shopping cart.

Pricing and Availability

Most of our print publications are free to U.S. consumers via
the U.S. Postal Service or UPS. Where there is a charge, the cost is set or
determined by the publishing organization or the Government Printing Office.
Cost information can be found on the publication details page.

Out-of-Stock Items
In the event a publication is out of stock, we will tell you.
In most cases, you will be able to download an electronic copy to your computer,
laptop or other personal electronic device for printing.

Downloading Electronic Publications
You may need special software to view content and download
electronic publications from this and other government websites. See
Free Commercial Downloads
for links to software you will need to view and download
publications in PDF,EPUB, Mobi and RSS formats.

Subscriptions
Groups and individuals who wish to receive free copies of the
Consumer Information Catalog each quarter may
subscribe online.
All changes will be effective with the next available Catalog edition

Shipping and Delivery

Some orders may be split and shipped from more than one
fulfillment location. The majority of the print publications available for
ordering on Publications.USA.gov are shipped from FCIC's distribution center
in Pueblo, Colorado. However, some publishing agencies prefer to ship directly
from their own distribution centers.

All orders for print publications are shipped by the U.S. Postal
Service or UPS. Your publications should arrive within 2 to 4 weeks of placing your
order. If you have not received your order after 4 weeks, you can call our
customer service number at 1-719-295-2675 or e-mail us to check on your order.
Please have the tracking number and the date you placed your order available. This
phone number is only for checking on your order.
All orders are taken online;
no phone orders will be accepted.