Privacy Policy for Chestnut Lodge Pet Crematorium and Pet Cemetery

You may contact us via email at ccdp@clpets.co.uk or via post to Chestnut Lodge, Furnace Farm Road, Felbridge, East Grinstead, RH19 2PU

We are grateful for the trust you place in us, and will always use your personal information responsibly. We are committed to protecting your information, and we believe you have a right to know how we will use it.

This policy sets out the data protection principles we follow in our dealings with our clients.

Please note that clients are assumed to be over the age of 18. We do not collect personal information from children.

We will update our Privacy Policy as data protection law or business practice changes.

You can always find the latest version of this policy on our website, www.clpets.co.uk.

This version of the policy is effective from 24 May 2018.

Your rights

We generally use your data either by your consent or based on a contract between us to carry out a service. You have the right to withdraw your consent.

If you withdraw your consent (e.g. by opting out), we will stop processing your data as requested. If you have used our services, we will still need to hold your data to process your service.

If you are concerned about the processing of your data, please contact us.

If you are unhappy with our use of your data, you also have the right to make a complaint to the Information Commissioner’s Office, which supervises data protection in the UK.

You have the right to receive a copy of your personal data. You also have the right to request that we correct or remove your data when there remains no legal basis for keeping it.

Please note that if you exercise these rights, we will conduct identification checks to safeguard your privacy. You will need to contact us by email or post.

Information we collect

To carry out our service, we will collect your name, address, telephone contacts and email contact as well as details of the service you require.

Data is collected from you either direct or through our website.

Data is passed to us by third parties, such as veterinary surgeries, who are arranging services for for you.

Data is stored both on paper and digitally on a database. All network traffic on the computers is encrypted and paper information is securely stored.

Our payment provider for online transactions is Worldpay and for over the counter transactions is Payzone. Data is passed to them for processing.

We store your data for our business use and for your benefit in case you use our services again or ask us any questions about past services.

We use your personal information to:

Carry out the service you require.

Security of your data

We protect your data with various technological measures and physical security. We update safeguards as appropriate. Our staff are trained in the importance of security and privacy and we treat breaches of confidentiality and privacy as disciplinary matters.

Use of Cookies or our website

We may use cookies to give us information on the use of our website. No personal information is passed to us.

Links to other websites.

We provide links to other websites for your information. We do not take responsibility for information on these websites and any data they may collect.

Telephone : 01342 712976Opening Hours :

Monday – Friday : 8am – 6pmSaturday, Sunday : 8am to 1pm

Please leave a message outside of these times or if we are unable to pick up the phone. We will always do our best to help you when you need us.

The Cremation of Your Pet will be carried out to the highest standards in the sector.