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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

ZA 9.3: Unable to connect to update server

I am in Canada- running ZA version 9.3.037.000
Windows 2002 XP- service pack 3.
For a few weeks now, I cannot update AV/AS. Message is "unable to connect to update server". Also message keeps coming up that signature is no good.
I contacted our local internet company, who supplies ZA to us, and they advise they have received a few similar complaints, and will contact ZA to advise them there is a problem.
They advise that version we are using is the Canadian equivilant to version 10, as I told them I had seen a post in this forum advising versions lower than 10 no longer supported.
Can you help?
thanks in adv

Re: Unable to connect to update server

Sorry all users here. I am not sure how does it work with this ISP supplied (branded?) versions. Normally the support is given directly by the ISP.

With ZA normal retail versions if you have a valid license key this is also valid for newer versions. You could try to take good note of the license key, remove fully version 9 (xp add/remove programs) and install latest version 10 and see if it works.

If the license is not valid I am afraid you will need to wait your ISP to come back with updated news.

Re: ZA 9.3: Unable to connect to update server

Re: ZA 9.3: Unable to connect to update server

I have tried my ISP and they advise this is definatley a ZA problem, Since it is only your server I cannot connect to. Can you tell me if the version I am running is current? Other posts indicate to download version 10, but my ISP advise version 9.3.037.000 is equivilant to version 10 for us here in Canada.

Re: ZA 9.3: Unable to connect to update server

Hi!

already answered above, see post 2 above. Try updating, if ZA 10 works then there is an issue with the version your ISP is providing you. If not, there is an issue with your system (possibly malware blocking ZA IPs).

In any case I am afraid ISP should follow up with ZA directly and then provide a fix to users for which they distributed the copy.