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Terms & Conditions

Definitions
"We", "us" or “our” means P Shiyani trading as Saathay. "You", "the customer" or "the buyer" means the person, company or entity contracting to purchase the goods. "The goods" are the items that you order from us as specified by our order acknowledgement and on our invoice. ”Website” refers to www.saathay.com, or any subsequent URL that may replace it, or any other website owned and operated by Saathay.

Order Acceptance
We can receive orders via our website, by phone, post or email using the contact methods published on our website or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web based orders are acknowledged automatically by email, telephone orders are acknowledged verbally at time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by mail or via our website, no contract exists between you and us until our official invoice has been issued.

Pricing
We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling unless specifically stated.

Payment
We accept all major credit cards including: Visa, MasterCard, Eurocard, Solo, Switch and Delta. Payment is also accepted in pounds sterling by cheque with order (made payable to Saathay).
Shopping at Saathay is completely safe. All credit card payments are validated and processed by Pay Pal UK.
No credit card details are held by us at any time. Pay Pal use the very latest SSL (secure Socket Layer) encryption technology, thus ensuring that your details are safe while shopping online.
Once we have received your purchase request we will begin to process you order. Please be aware that full payment will be taken from your card when we have accepted your order.

Delivery
We aim to despatch orders within 48 hours of receipt, subject to stock availability, but please allow up to a maximum of 28 days for delivery. Orders are delivered by the most appropriate method, usually first class by Royal Mail, parcel post or courier. If any delays occur, we will endeavour to keep you informed. If delivery is delayed beyond 28 days, we will always give you the option of receiving a full refund of any payments that you have made.

The charge for delivery to mainland UK are:

£1.95 for orders up to £5.00

£2.95 for orders up to £10.00

£4.95 for orders up to £25.00

£5.95 for orders over £25.00

Any deliveries to offshore or remote areas may be subject to an additional cost. These include Scottish Highlands and islands, Isles of Scilly, Isle of Man and the Republic of Ireland. If you require delivery to any of these areas please email us at sales@saathay.combefore placing your order.

Charges for delivery to Europe:

£6.95 for orders up to £75

£7.95 for orders up to £149.99

£8.95 for orders over £150

Charges for delivery to the USA and Canada:

£9.95 for orders up to £75

£12.95 for orders over £75

Charges for delivery to other countries: £14.95

Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.

Returns and Refunds
We want you to be delighted every time you shop with us but occasionally, we know you may want to return items. If you receive your order and decide that you do not wish to keep some or all of the goods, you can return them for a refund or exchange. Returns will only be accepted with our prior agreement were we will issue a returns code to you. You may return any unused goods in their original packaging within 7 days of receipt. Please note we cannot accept returns after this 7 day period.
Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a ‘as new’ condition. We will refund the cost of the product to you upon receipt of the returned items. We cannot refund the cost of postage for unwanted items.
We offer a full refund guarantee on faulty items. Goods must be returned in the original condition, unused and in the original packaging. Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us for a returns authorisation code by email at info@saathay.com or telephone 01784 257090. Your refund will be made within 30 days of receipt of the returned item(s) and the postage costs will also be reimbursed.
We recommend you obtain proof of postage for returns.
If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so.
All refunds are paid by cheque.

Retention of Title
Whether or not delivery has been made, property in the goods does not pass from us to the customer until full payment is received.

Specifications and Information
Goods are supplied subject to standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, we are unable to assess the viability of every possible application of the goods: It is the customer's duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but we shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by us. Please note that exact colours and finishes are difficult to reproduce accurately on websites and printed materials and that customers should not place undue reliance upon such reproductions.
As our products are all hand crafted there may be some slight variations in colours or embroidery.

Privacy & Data Protection
We take the privacy of our customers data very seriously an are committed to protecting your privacy
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will never collect or retail sensitive information about you nor will we retain credit card or any form of banking details.
We will not provide your personal information or individual user history to any associates or third party.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
For further information concerning the UK Data Protection laws visit www.dataprotection.gov.uk

Complaints
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to us at the published address.

Limitation of Liability
By using this website you agree to indemnify Saathay and any of its directors, employees or other representatives against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Use of the website
This website is the property of Saathay. This includes all web design, text, graphics, source code and software. No part of this site may be reproduced, downloaded linked to or otherwise used without the express written permission of Saathay. Permission is granted to electronically copy an to print in hard copy portions of this Website for the sole purpose for using this Website as a shopping resource and to place an order with Saathay.
All copyright, design right and other intellectual property rights in our designs and products (and in the images, text and design of this website) are and will remain the property of Saathay. Any infringement of these rights will be pursued vigorously.

Law
All disputes arising out of, or in connection with, any contract between us and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.

Modification of terms
Saathay reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Saathay website.