Contact Us

BA Touchdown Team

The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams.

BA Staff Travel

Staff Travel Contacts

For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Please note this number is only available when calling within the UK.

If you are calling from outside the UK the telephone number is +44 (0)161 447 5665.

The lines are open between 0700-2000 hrs (UK local times) 7 days a week, with the exception of 25 December and 01 January.

There is also an email address Former.Staff@ba.com for complex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Please can we ask you not to use this e-mail this address with booking/ticketing requests as these e-mails will not be actioned or replied to.