If your business is consumer-facing and you are not already incorporating bot technology or actively looking at how you can add bots to improve your customer’s experience and your bottom line, you are missing out. Chatbots and shopbots are the cornerstones of conversational commerce, for automating customer service messages, allowing for consumer purchases directly from their messaging apps, and ultimately, interact with customers and potential customers in real time. Read more to learn how shopbots and chatbots can help you leap forward.

Automation of various activities can improve the performance of almost any business process by slashing the effort for routine tasks and enabling advanced cognitive applications that augment or replace human judgment in knowledge-based processes. Enter RPA.