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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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Related Questions:

your firmware is corrupt, the only way to revive your phone is re
flashing it.Its hard to do, and by doing it wrong may damage your
phone. To safely retrieve your phone is let the experts do it or go to
a near cell repair shop and let them help you out,

if you want to do it your self, try this

first you need is a RSD lite program or flash and back-up to flash or reformat your Motorola,

to enter the bootloader

hold
* then the # then power button, your phone will boot to bootloader, and
you will see there the flash program of your phone,

start the program rsd lite or flash and backupthen connect it to your computer VIA usb, automatically the program will detect your phone,

i prefer that you first buck up your firmware by using F&B (Flash and backup) then use RSD lite to flash your Motorola,

RSD lite its much easier to use than F&B, but for safety backup first your firmware,

Power off your phone and press * and # key both and while pressing those keys power on the phone. Some information will show on screen about your phone. Check if it is R4517 or R4513 then you need to reflash the phone. You can do that easily with RSD Lite and a cable. If you can't get the flashfiles ask here as we can help you.

Hello, your firmware became corrupt. You need to go to a service center and have the device flashed. It should take only 15 min to flash and should be covered under warranty by the provider or manufacture. If you have no service center near by or its not covered under warranty for whatever reason, check my profile and im sure we can help you.