The employees were very polite and helpful. Rooms were fine; we had three adults and one teenager and didn't feel crowded. Bathroom had a big mildew stain on the ceiling and our fridge didn't cool properly, but nothing objectionable. Breakfast included eggs, sausage, biscuits & gravy. Shuttle to Universal was great, but you really could walk there without much difficulty. (We took the shuttle in the morning and walked back at night.)

Aug 17, 2019Verified Hotels.com guest review

Amy, us1 night family trip

Exceptional 10.0

Nice place close to universal friendly stsff

Aug 17, 2019Verified Hotels.com guest review

Ellen, us1 night family trip

Good 6.0

Breakfast was sorely lacking. Opened late, most of the hot food never did arrive, and the dispensing machines were broke. and there was no microwave (yet the did have packets of oatmeal??).
The rooms were very nice and clean though.

May 25, 2019Verified Hotels.com guest review

Jill, us1 night family trip

Good 6.0

Disappointing

Arrived to a broken fridge, went to front desk and waited as 2 patrons complained about AC. At least the AC in my room worked, based on user reviews I expected much more, breakfast was standard fare nothing special.