How long will it take?

How do I get my iPad fixed?

Apple offers many ways to get support and service for your iPad. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with issues like cracked screens or battery service.

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up service. Before you contact us, be ready with your product's serial number and your Apple ID and password.

Apple Limited Warranty coverage

The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Out-of-warranty service

Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your iPad for an out-of-warranty fee. Your replacement iPad will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

Battery service

If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.

We might need to test your product to find the cause of your battery issue. If your iPad isn't covered, we can service or replace it for a fee.

After service

When you receive your iPad, restore the data from your backup.

We guarantee our service, including replacement parts, for 90 days, or the remaining term of your Apple warranty, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.