Selling Gold FAQ'S

Click on the question to see the answer

What is my gold worth and how much will I get paid for it?

We must first professionally examine your valuables to determine actual karat and weight. When your gold arrives at our modern refining plant, it will be weighed, tested for precious metal content, and given a net value, all by a trained professional. A comprehensive breakdown of your valuables, piece by piece, will be sent with your payment.

What's our guarantee?

Our guarantee to you is that we’ll pay you more than any other advertisers on the internet and TV! If you find a higher payout for the same pieces of gold submitted to us, just show us and we will beat that offer! This is what we call our “Captain Cash Guarantee.” Just send a fax to 732.612.1067 with your name, address, tracking number and proof of your higher payout offer.

What if I am unhappy with the payment that I receive for my Gold?

If you are not satisfied for any reason with the offer we send you, and you want your valuables back, just return your check within 12 days of the date printed on the check. We will quickly return all of your items with no questions asked.

How will I be paid?

Our customers are paid in three ways, whichever is more convenient for you

We pay by check; or

We can pay you electronically using Paypal’s email payment service (you must have an existing Paypal account and include the email associated with your Paypal account!)

Wire Transfer ($10 fee)

We guarantee that the processing and issuing of your payment will be completed within 24 hours!

How much is the CashPak?

The CashPak is completely free upon your request! There is no obligation once you receive it.

How does the CashPak work?

Your CashPak will arrive at your provided address in a standard business envelope. It includes three parts:

Your custom, tri-fold receipt form that tells us where to send your check and provides you with other useful information

A polymer bag to allow your items to stay together; and

an impenetrable envelope in which you can mail the receipt form and bag back to the Captain Cash For Gold refinery.

Simply fill out the customer submission form, place your gold items in the thick (4mil) polymer bag to safely hold your gold, place the form and bag in the pre-addressed FedEx envelope. Shipping and insurance are prepaid by us!

Is the CashPak safe?

Yes, each customer's CashPak is insured with its own tracking number. You can track your kit in route by using the FedEx form.

How do I know you received my CashPak?

Each CashPak has its own tracking number. You can check on the status of your kit by completing the form on top of the page.

The site states "24 Hour Payment". What does that mean?

We mean that once your CashPak has arrived, the processing and issuing of a check will be completed within 24 hours. This is guaranteed!

How long does the entire process take?

The process, start to finish, can take as few as 7 days. Your CashPak will be insured and traveling to us via FedEx, which could take up to 3-4 days depending upon where you live. Therefore it could take a similar amount of time for our payment check to be sent back to you.

What if the CashPak isn't big enough to hold all of my items?

We will send you another CashPak for free, upon request!

What if I'm not sure the item is made of gold?

If the items are real gold, they will possess a quality mark. By United States law, a "k" mark representing karat must appear on the back of an authentic gold piece, along with the manufacturer's trademark and country of origin to guarantee the authenticity of the gold.
Items marked 1/10 GF. They are gold-filled - not solid gold.
We do not accept Gold-Plated, Gold-Filled, or Gold-Leaf pieces. Additionally, we do not accept Costume jewelry.

Do you accept items with Gemstones?

We accept gold jewelry set with gemstones, but they are not a factor in determining the value of your gold and you will not get them back. Please remove all stones and DO NOT send sentimental or heirloom items as they will be melted after 12 days of receipt unless we hear from you.

What types of gold objects do we accept?

We accept all forms of Scrap Gold in the following Karats: 8, 10, 14, 18, 22, 24 as well as Silver, Platinum, and Palladium. We also accept Dental Gold!