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I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.

They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.

So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.

This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.

newtosinger, you got a very strange answer. Updates with 64bit Vista/XP and Windows 7 platforms support will be released for all Futura models, just due to higher demand updates for newer machine models are released first. So far updates exist for models ce150/250/350 and ses1000/2000. In a few days will be released an update for ce100/200 that use software 2.5.0.0-2.5.0.2. After that will be released an update for older software versions Futura 1.0.0.x (ce100) and 2.0.0.x (ce200/200E)

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or check the owner's manual Troubleshooting section. Frequently, it will list error codes.

========this is from another website:Singer Futura embroidery If the error code is not in your instruction manual, email singer at talk2us@singerco.com1 · April 9, 2014 at 2:30pmHeather JamisonHeather Jamison I figured it out. It means the thread is tangled around the bobbin. Thanks

I need more information to answer this question. Is this a error message on your computer screen? Or on the machine? I know Singer Futura machines require a USB cable connection to work; check USB drivers are installed properly on the compatible version of windows as well.
Cheers,
Embroidery Services
San Diego, CA

Generally the error message is due to "some" electrical overload. It settles itself most times by turning off the sewing machine for a few seconds to allow complete shut-down and then turning it back on. It the error message returns, it is best to visit your qualified local technician.

Futura installation integrity might be damaged, you need to uninstall everything Futura related, reboot pc and install from the beginning.
If you already did reinstall Futura but still get the error, you may launch troubleshooting utility and send its report to Singer.