Care Quality Commission

We scored a "Good" rating on many counts in our CQC inspection in February 2019, but “Requires Improvement” in 2 areas, so the overall rating was Requires Improvement. We have addressed the points raised and will be reinspected soon. We hope that our previous Good rating will be restored.

Our Patient Participation Group Chairman had the following comment to make:

The Practice was inspected in February 2019 and the PPG considered the report from the CQC at our recent meeting.

We are pleased that the practice is classified as “GOOD” in all these aspects:

• Are services effective

• Are services caring

• Are services responsive

In addition the classification was GOOD in the following specific areas:

• Older people

• Peoplewithlong-term conditions

• Families,childrenandyoung people

• Workingagepeople(includingthoserecentlyretiredand students)

• Peoplewhosecircumstances may make them vulnerable

• Peopleexperiencingpoormentalhealth(includingpeople withdementia)

We whole heartedly agree with these findings, in deed would in our view rank them better than good, in fact mainly outstanding.

However, the inspection found three technical issues in respect of equipment and medicines that they considered in need of improvement and as a result the practice has beengiven an overall rating of “Requires Improvement”. We consider this a harsh assessment. The issues identified have or are being addressed by the practice.

All of our feedback and the responses to surveys indicate that this is a practice that meets the needs of its patients at a very high level.

As Chair I was invited to part of the inspection. I felt that as both the team where from Gloucestershire they may not have had the fullest understanding of the issues and needs of an inner London practice.