#CCExpo14 Insider: Day One

This time last year I was brand new to ICMI and nervously boarding a plane for Seattle en route to ACCE (now Contact Center Expo and Conference). I was excited, but anxious. I had no idea what to expect.

Fast forward a year, and here I am in San Diego. This year I’m a lot more excited than nervous, and I know exactly what to expect. Contact Center Expo and Conference is sure to be nothing less than awesome this year!

The thing I love most about this industry is the people, and I look forward to re-connecting with many you and meeting many new faces. The ICMI team wants this conference to be interactive, engaging, and informative for everyone and we have so many fun things planned!

From site tours, to educational sessions, a sold-out exhibit hall, celebrity keynotes, and more; there’s something for everyone!

If you’re attending, be sure to download our free mobile app. You can find peers with similar interests, share photos, plan your schedule and maybe even win a prize.

And speaking of prizes--don’t forget to be social! Share your favorite quotes, photos, and moments with us on Twitter, Facebook, and Instagram. Just use the hashtag #CCExpo14 to get in on the action. Those who are most social will be rewarded! We’ll be giving gift cards to the award winners in the following categories, so start tweeting! (You can find more information in your show directory)

Thought Leader Award: Inspires the most #CCExpo14 re-tweets

Social Butterfly Award: Most active overall using #CCexpo14

Shutterbug Award: Posts the most photos on Mobile App

Keep an eye on this space for updates throughout the week, and check out some of the live highlights from Day One below. Did we miss one of your favorite moments? Tell us about it in the comments!

Erica Strother Marois is the Community Strategist at ICMI. With a background in marketing, public relations, and social media, she brings nearly ten years of community management experience to ICMI. Erica manages ICMI’s robust network of community contributors – 500 strong! She also hosts ICMI’s weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in our community. Erica produces our webinars and many other content initiatives like Contact Center Insider, our weekly newsletter. She also partners with vendors in the community to nuance their viewpoint on important topics. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events – working with attendees to enhance their event experience and bring the ‘fun’ to attending an industry event. Erica is a connector of people – in any medium – and the contact center community is lucky to have her on their side!