LeadMaster has a new feature that allows you to create & place individual fields on the record, contact or opportunity pages. You can import, search and report on these fields.

These fields are not attached to Custom Forms; they lay inline when looking at the page. This is useful when you want to add a few fields. If you plan on adding many fields, for example a mortgage application, you’ll want to use the custom form function.

LeadMaster makes it easy to schedule call backs and appointments through a variety of means beyond simply adding an appointment to the calendar. You can add appointments through Quick Actions, Workflow, Marketing Automation, Lead Nurturing etc.

Now when you mark those appointments as complete / done you have the option of having them stay on the calendar. The option is in the User Settings area in the Calendar and Callbacks tab. If enabled the completed appointments will appear in grey text.

CounterPath’s latest soft phone product allows LeadMaster users to dramatically improve productivity by simply clicking on a phone number to place a call. The Bria4 is a carrier grade soft phone providing the ability to make and receive phone calls and video calls over the Internet. It also supports instant messaging and file transfer. The Bria4 works on the Windows 7 and 8 operating systems as well as Mac platforms. When used in conjunction with the LeadMaster Smart Queue, this integrated solution provides tremendous efficiency for sales teams, improving both speed to connect and daily call volume. Configuring LeadMaster to support click-to-call with the Bria4 takes only a moment, simply enable click-to-call in LeadMaster, enter VoIP logon credentials into the soft phone and the configuration is complete.

The InterFax integration allows LeadMaster users to send and receive faxes from within the LeadMaster application. The InterFax integration works within the LeadMaster Connector Architecture. The connector architecture is a framework for integrating LeadMaster with third party applications through the built-in LeadMaster workflow function. To enable the send fax function in LeadMaster, the user enters their InterFax user name and password and selects a fax template in the workflow automation function. With the configuration complete, anytime the user wants to send a fax they simply select the checkbox or drop-down menu that activates the workflow. Users can configure different checkboxes to send different fax templates. Sending a fax in LeadMaster is as easy as clicking a checkbox.

These integrations are available today in the standard LeadMaster configuration.

Weblinks provide a convenient way for you to connect LeadMaster to other online applications, examples include social media sites like FaceBook, Twitter, Linkedin as well as any other applications that you can access through a browser. Using Weblinks you can quickly and easily look up the profile of any of your contacts / companies.

To create a weblink you’ll need Admin Access. The typical use is to search the other application for the company or contact that resides in LeadMaster.

For example, suppose you have a new prospect and you want to read about them on FaceBook.

Here’s the search string that you’d put in the Weblink for a Facebook Company search.

Sometimes the software company makes it hard to find the search box without logging in. Usually with a little exploring you’ll be able to find a place to search. Twitter is a good example. Here’s the search string for a Twitter Company Search

In July 2013 LeadMaster introduced ‘Smart Queues’. Smart Queues provide the ability to organize leads from different sources and feed those to the user in prioritized order. Once users enter one of the Smart Queues they simply click on ‘Get Lead’ and the Smart Queue determines which lead has the highest priority and delivers that to the users.

The Smart Queue is easy to configure. Select the availability of the records (this prevents the system from displaying a west coast record at 8am on the east coast), specify the search criteria for the records that will be included in this queue (for example trade show leads), select the sort options (for example select Call Attempts Ascending and you’ll get those records that haven’t been called yet) select the users who you want to have access to the queue and it’s ready to go.

Smart Queue

This latest enhancement allows you to define individual queues for unique groups of callers. For example you might want to organize your queues by product, geography, customer service rep or by any of the many fields available in the search engine.

LeadMaster has Opportunity Management as one of the basic functions in the system. It includes storing, searching, emailing and reporting on opportunities. LeadMaster also has a customizable Quote / Proposal system. Now the two features have come together with the addition of merging data from opportunities into quotes and proposals.

Start with a Quote Template. You can either use one of the pre-defined professional looking templates or create your own.

Start by Using one of the Pre-Defined Quote Templates or Create Your Own

Next select the fields you want to add to your quote / proposal. In addition to all of the standard contact fields from the database you also have opportunity fields.

Place the merge fields wherever you want on the template

After you’ve finished with the design and merge the template is complete and ready to use. Find the contact and you can create a PDF for printing or sending via email.