Case Studies

Click on a blue bar, to reveal each organization’s goals and results:

Aerospace Company:
HeartMath has been delivered to over 2000 employees in different business units – for example: Leadership, Design, Production and Assembly. This case study is from a division that was experiencing a time of immense change and anxiety about future job security.

Goals

Under these challenging circumstances management wanted to help staff in this division relieve stress in relation to:

Reduce staff tension and stress created by uncertainty and fast paced innovations

Enhance self-care, creativity, ease and resilience

Guide staff to become authentically present when providing care

Results – Personal/Health:

Often/Most of the Time:

Pre

Post (45 days)

Angry

18%

4%

Exhausted

31%

14%

Tired

46%

21%

Anxious

37%

9%

Rapid heartbeats

11%

4%

Depressed

15%

5%

Sleeplessness

24%

13%

Comments from employees that completed the program:

What I thought was going to be a two hour break before a difficult project turned out to be one of the most useful classes that I have ever taken. Using the HeartMath techniques, I went back and successfully completed a difficult project which normally requires a half a day in just under an hour.Systems Engineer

I had an appointment with my doctor, the day after the class, to check my blood pressure. It was better than any previous reading taken over the last 7 years. So far, I’m seeing excellent results.Line manager

Some see HeartMath as stress reduction. Some say it helps their family life and their productivity. Our focus was both cost and productivity. HeartMath gave our team the coherence we needed to come in under budget, on time, with productivity gains of up to 12%.Senior Manager, OD

Global Oil Company:
Concerned about increasing levels of stress within the organization; “Stress is very much a business issue … our line managers have a responsibility for the health of their staff.”

Goals

Address employee stress in 9 different business units across Europe, Asia and Africa, to:

Improve mental clarity

Improve decision-making

Reduce physical results of stress

Results for the first 500 people trained:

Often/Most of the Time:

Pre

Post (6 wks)

Post (6 mos)

I feel exhausted

39%

22%

18%

I feel worried

35%

16%

12%

I feel angry

18%

9%

6%

I experience sleeplessness

21%

13%

10%

I have aches & pains

30%

16%

12%

Agree/Strongly Agree:

Pre

Post (6 wks)

Post (6 mos)

I feel focused

71%

76%

80%

We listen to each other

49%

58%

62%

The background physiology and the science underpinning this technique (HeartMath) are absolutely sound, which is why we went ahead with pilot studies here at our company. Seeing a self-induced change in their own heart rhythms impressed the company’s otherwise skeptical engineers.Chief Medical Officer, Global Oil Company

Airline Industry:
A leader in corporate workplace wellness with a track record for lowering healthcare costs. They recognized stress is a critical factor to employee health and performance and contributes to rising health care costs.

Employees with 3 risk factors (Metabolic Syndrome):

Results produced reductions in:

Metabolic Syndrome

59%

Stress Symptoms

20%

Stress Symptoms

26%

Reductions in the number of participants with:

High Blood Pressure

63%

Employees clinical stress reduction:

Results from first 538 employees trained:

Often/Always:

Pre

Post (10 weeks)

Fatigue

30%

12%

Anxiety/Depression

10%

04%

Inadequate sleep

42%

20%

Rapid heartbeats

18%

06%

A second post measurement at the one-year mark showed sustained outcomes.

Comments from employees that completed the program:

Aware of my stress and feel I have the control to change the way I react to it.

My depression episodes are down by more than 50%. I am no longer taking medication and surprisingly feel better than before I started.

I sleep better. I have more energy. I don’t suffer so many body aches. I’m eating better.

Improved communication with my wife. I now have ways to deal with negative people at work.

I don’t have to take my heart pills because I don’t get a tightness in my chest anymore.

Silicon Valley Technology Company:
Retaining their high quality engineers was a critical strategy for future growth and developing industry leadership

Workplace Effectiveness:

We are particularly pleased with improvements in the two metrics: ‘Our meetings at work are well organized’ – positive responses increased from 31% to 50% after 4 months; and ‘I feel like leaving this organization,’ which decreased from 28% to 16%.

Medium-sized hospital:
The CEO engaged HeartMath to transform the hospital culture; staff experienced less stress, more resilience, and more satisfaction. This caused a large decrease in health care claims costs.

We have experienced very positive results from the use of HeartMath in our organization and realize the importance of incorporating HeartMath’s program into our culture. We continue to reach our goal of exceptional performance by lowering the stress of our employees, which increases the quality of care our patients receive and overall patient satisfaction. Chief Nursing Officer

Financial Institution:
Overview: The Leadership Center implemented HeartMath tools with the executive team, district and branch managers, customer service representatives, and sales staff to create a solid foundation for their change management process and to introduce new strategies to their branch network.

Personal Comments:

We are seeing that people feel more in control of their situation – not as reactive or overwhelmed. The employees who have taken the HeartMath training have experienced a shift in perspective about what’s going on around them, and have developed a more positive, energized, empowered outlook.Leadership Centre Director

Luxury Hotels/Resort Group:
The General Manager brought in HeartMath for a weekend retreat for his entire management team to address the stress they were causing each other.

Comments:

Because the whole management team experienced the training together, their common experience laid a strong foundation for the organization. To bring similar benefits to the staff and integrate these practices into the organizational culture, two of the managers became certified to deliver HeartMath programs to the staff.

I am listening to people more, and am having less customer complaints. People are satisfied. When I am getting frustrated I take a quick timeout, and am ready to go. My stress levels have been reduced.

I can concentrate better. When I notice I’m hitting a stressor at work I can block it by using the techniques I’ve learned. And I don’t swear at traffic anymore on the way to work.

Thank you for providing this training! I am convinced that I will use these techniques forever.

Public Transportation System:
This company was undergoing dynamic transformation, dealing with aggressive expansion goals, aging equipment challenges, increasing customer demands and complaints, sensitive labor negotiations and security concerns. Protecting the health of the talent pool was a priority.

Comment:

Significant improvements were made in most categories of the personal well-being and stress reduction constructs. This is highly noteworthy, particularly considering the difficult conditions and pressures existing at this time.Group Leader

Information Technology Division of a Large Healthcare Organization:
Recognizing the effects stress was having on the health of its employees, the IT Division provided Inner Balance devices to help staff learn meaningful stress reduction practices with the hope of decreasing negative long-term effects of stress in the workplace. This effort evolved into a pilot project to see if improvements were significant enough to purchase devices for the entire organization.

Goals for the pilot project:

Increase employee retention

Increase employee engagement

Increase employee productivity

We were shocked at the results, since the pilot group already had some of the highest employee retention percentages in the organization and employee engagement scores well above the National Healthcare Average. The pilot started two months before upgrading our electronic medical record and post survey results were literally taken during our final week of onsite support for the upgrade. From our perspective, that in and of itself is a testament to the benefits of Inner Balance in reducing stress and building personal resilience.– IT Director

Significant Results:

Pre

Post(8wks)

Change

Stress – Scale 0 to 100

How stressed you have been in the past month?

50%

23%

27%

Intention to Quit

I feel like quitting my job

6%

2%

4%

Relational Tension – Subscale

There is tension between management and staff

14%

2%

12%

Pressures of Life – Subscale

I feel there is never enough time

40%

20%

20%

I feel conflict between work and personal priorities

11%

3%

8%

It takes a lot of effort to sustain my performance level

20%

11%

9%

Fatigue – Subscale

Fatigued

29%

12%

17%

Exhausted

23%

8%

15%

My sleep is inadequate

33%

18%

15%

Anxiety & Depression – Subscale

Anxious

25%

6%

19%

We were shocked at the results, since the pilot group already had some of the highest employee retention percentages in the organization and employee engagement scores well above the National Healthcare Average. The pilot started two months before upgrading our electronic medical record and post survey results were literally taken during our final week of onsite support for the upgrade. From our perspective, that in and of itself is a testament to the benefits of Inner Balance in reducing stress and building personal resilience.– IT Director

University hospital:
Senior Leadership endorsed HeartMath as a wellness initiative – to address and transform the chronic stress employees were experiencing at work and in their lives.

Our LiveWell team trained over 1,000 employees. We celebrate the dramatic improvements in our staff’s quality of life. They feel less fatigued, less worried, have fewer body aches and pains, are more at peace and describe their lives as more fulfilling. All HeartMath participants earn 150 LiveWell Points.Manager, Worksite Wellness

Delays in GI lab schedule – had to go tell room full of families in waiting room about the 1.5 hour delay. I used Quick Coherence Technique, calmed down, spoke clearly and was relaxed. Families took it well and I walked away thinking: that went well…RN, GI Lab