1. What We Do

USAN is a pioneer in omnichannel communications and cloud deployments. Our expertise lies in combining design, integration and implementation services that convert rigid, siloed environments into dynamic business systems. With years of AWS experience, USAN provides a proven methodology for architecting and deploying Amazon Connect solutions.

3. How it Helps You

USAN services provide a faster path to customized applications with USAN design best practices. Project delivery is accelerated with systems integration expertise and risks are reduced with proven implementation methodology.

Introducing Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.

USAN SI and Implementation Services for Amazon Connect

Jumpstart Package

All-in-one package delivers a basic Amazon Connect system setup to get to a Proof of Concept in 2 weeks. Configure up to 20 agents, 2 groups, basic touch-tone IVR menu routing with prompting, and tagging of 5 pieces of data to be displayed in the default desktop.

Advanced Customer Service Solution Implementations

Agile or waterfall approach to custom system configuration and integration. Services include comprehensive self-service IVR, including LEX speech recognition, custom IVR reporting, cradle to grave reporting, skills and complex group routing, and deep integration and orchestration with back-end systems.

White Papers

Implementing an omni-channel solution is a significant and complex undertaking. Download this white paper to learn how to avoid pushback, and coordinate stakeholders and decision makers across multiple departments for omni-channel success. View White Paper