This version is a cumulative release that includes all fixes, enhancements, and new features from the following versions: 1.4.x, 1.3.x, 1.2.x, and 1.1.x.

Known problems Known problems are documented in the form of individual technotes in the Support knowledge base at:
http://www.ibm.com/software/rational/support. As problems are discovered and resolved, the knowledge base is updated and maintained with any new information. By searching the knowledge base, you can quickly find workarounds or solutions to problems.

The following link launches a customized query of the live Support knowledge base:

Prerequisites

Supported platforms are based on the product that you install. Installation Manager is supported on the same platforms that are supported by the IBM products that use Installation Manager.

You must have Internet access to download the installer packages or fix packs that are listed below.

Installation Instructions

Installation Manager versions are released as both fix packs and installer packages. Use the installer packages when you are installing Installation Manager for the first time. Use the fix pack or the installer packages when you are updating Installation Manager.

Installation and Update Files

Package

File Name

Action

Operating System

Installer

agent.installer.platform.zip

Install or update Installation Manager

The .zip file is specific to a platform. In the file name platform indicates the operating system.

Fix Pack

com.ibm.cic.agent.offering_version.zip

Update Installation Manager

All supported platforms. In the file name, version indicates the version of Installation Manager.

With the installer package, you can install Installation Manager by running the
install command.

The fix pack package is significantly larger than the platform specific installer packages. You can add the fix pack as a repository to update Installation Manager. You cannot install Installation Manager with the fix pack.

For computers that do not have Internet access, you must download the installer package or fix pack on a computer that has Internet access. Copy the .zip file to the computer where you are installing or upgrading Installation Manager.

Use the installer package to install Installation Manager using the user interface or silent install

The installer package is platform specific. You can either use the Installation Manager interface to run the installation or perform a silent installation.

NOTE: You can use this option if the computer does not have access to the Internet.

1. Download the installer package, agent.installer.platform.zip, for a specific platform. 2. Extract the .zip to a directory. For example, extract to C:\temp. 3. Install using the Installation Manager user interface or the silent install:

Installation Manager user interface a. Open a command prompt to the directory where you extracted the .zip file. b. Run the install command: Windows: install.exe Linux® and UNIX® systems: ./install c. Follow the installer wizard pages to install Installation Manager.

Silent Installation a. Open a command prompt to the directory where you extracted the .zip file. b. Run the install command: Windows: installc --launcher.ini silent-install.ini Linux and UNIX systems: ./install --launcher.ini silent-install.ini

Perform a silent update of the Installation Manager

For computers without Internet access

1. Open a command prompt to the directory where you extracted .zip file. 2. Run the command to update Installation Manager:

Before you contact IBM Rational Software Support, gather the background information that you will need to describe your problem. When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:

What software versions were you running when the problem occurred?

Do you have logs, traces, or messages that are related to the problem?

Can you reproduce the problem? If so, what steps do you take to reproduce it?

Is there a workaround for the problem? If so, be prepared to describe the workaround.