One thing that they need to adjust, I think the operational hour of swimming pool need to be update until 10pm especially during weekend.
I choose pool access but I was arrived about 7pm and when I started swim the staff asked me to finish it by 8pm, please consider.
The breakfast is quite nice, they have many options from rice, potato, porriage, cereal, etc.
I tried the restaurant menu after swimming and you really need to fix the sandwich menu, it is no good.
Room is nice with small terrace, overall we enjoy it.

Ocenjeno 11 avgust 2018

Dear Ms. Felecia,
Thank you for taking the time to write your review of our property, your comments are very much valued.
We apologize that the sandwich did not meet your expectation, we have noted your comment and shared it to related department.
We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!
Best Regards,
Dony Adriansyah
Hotel Manager

Odgovorjeno 14 avgust 2018

Hotel Neo Plus Green Savana Sentul

Ali je bila ta ocena v pomoč?|

6,0

Edo iz Nizozemska

Poslovni potnik

Standardna soba

Bival/-a eno noč oktober 2018

Hotel, only for taking if you stay there”

The hotel rooms are OK. The place is too quiet ifyou want to stay in hotel.
The restaurant not good enough for western clients. Add only two simple dishes to the menu :
Zuppa Zuppa Soup (or mushroom soup) and Garden Salad, then your clients do not have to choose indonesian only.

Ocenjeno 31 oktober 2018

Dear Mr. Edo,
Thank you for giving us feedback on your recent stay at NEO+ Green Savana Sentul.
We are happy to know that you enjoyed our hotel rooms.
However, We are sorry to know that we have failed to exceed your expectation regarding the western menu we have provided at restaurant.
Your comments have been addressed to our Culinary team for further review and improvement.
Once again thank you for your kind feedback.
We do look forward to welcoming you again with another better experience.
Best Regards,
Dony Adriansyah
Hotel Manager

Odgovorjeno 05 november 2018

Hotel Neo Plus Green Savana Sentul

Ali je bila ta ocena v pomoč?|

8,8

Fantastično

WILLIAM iz Indonezija

Družina z mlajšimi otroki

Standardna soba, dostop do bazena

Bival/-a 2 noči junij 2018

Spacious room with good ambience ”

Spacious room with good ambience. This was my first stay at Neo+, after heard many good recommendation from friends for short getaway. This hotel is same group with Aston. The breakfast is so so, but the room with pool access is great and kids really enjoyed the 2 nights stay. Pick the room no. 129-135 or 109-115. This hotel has direct access to taman budaya with spacious landscape and your kids could play drone, kite, riding horse, etc. While the Daddy could enjoy coffee at Kopi Oey while watching the kids playing around. There was a good and authentic Italian Restaurant and should try it.

Ocenjeno 12 junij 2018

Dear William ,
Thank you for staying at Neo+ Green Savana Sentul City as your accommodation.
Highly appreciated been giving us good reviewed and we hope we’ve been created memorable moment by our services and products
We hope and very happy to welcoming you again soon for next moment.
Best Regards,
Dony Adriansyah
Hotel Manager

The hotel not clean, stairs dirty, room not clean enough, toilet dirty, we have to asking to change trash bin coz it’s broken and they still use it. Breakfast not good, mess all around, taste not good

Ocenjeno 20 avgust 2018

Dear Mr. Rangga,
Thank you for staying with us at Neo+ Green Savana Sentul City
We strive to make the experience at Neo+ Green Savana Sentul City that you will remember forever. Therefore, your comments are very important to us. We would like to aplogize for the product/service that did not meet your expectation.
We Love to hear your feedback and use it to review and improve our services and product.
Looking forward to welcome you soon with better experience.
Best Regards,
Dony Adriansyah
Hotel Manager

pros:
- spacious room
- cheap cappuccino price during breakfast
- hot water shower working properly
- great staffs who can help you bringing your stuffs, especially from 2nd floor rooms
cons:
- 2nd floor rooms are not equipped with lift therefore 2nd floor rooms are not trolley/luggage/baby stroller friendly
- water boiler is not well maintained, its lid is broken and hot water is spilled over

Ocenjeno 24 oktober 2016

Ali je bila ta ocena v pomoč?|

9,7

Vrhunsko

Jeanette iz Združene države Amerike

Par

Standardna soba

Bival/-a eno noč junij 2015

Love the location and big room”

clean, location and quiteness

My partner and I were so satisfied with the hotel service. We went there when the swimming pool was being renovated but the work did not bother us at all..no heavy pounding alike :) We went there on June 2015 and was pleasantly surprise by the cleanliness and polite staff. We only stayed for one night but was a great and satisfying stay. We surely will come again. The room is very spacious and we love LOVE te separate shower and bathroom...and the sink area was superb. All in all.. we surely will stay in this hotel again given the chance. Keep up the good work.

Ocenjeno 27 december 2015

Ali je bila ta ocena v pomoč?|

10,0

Vrhunsko

Shelly iz Indonezija

Družina z mlajšimi otroki

Standardna soba

Bival/-a eno noč februar 2015

Best Family Staycation ever”

The Design, the size and the swimming pool

We enjoyed one-night stay here and pleasant experience. Children had great time swimming and run about. Old folks could get some time to relax at the verandah. Hope Hotel Neo Plus Green Savana Sentul can maintain this great standard. It should get 4-star!

Ocenjeno 06 julij 2015

Ali je bila ta ocena v pomoč?|

7,2

Zelo dobro

Danny iz Indonezija

Družina z mlajšimi otroki

Standardna soba

Bival/-a eno noč november 2018

Weekend Getaway”

My trip was on November 3rd to 4th, 2018 at this hotel. This hotel is good for a weekend getaway. The room is spacious and clean. We love the fresh air of Sentul hills. The venue is also green and refreshing.
However, only one thing that we want to convey for better improvement: the restaurant service. When we arrived at almost evening at the hotel, I and my kids went to the restaurant and ordered some meals. But it turned out that after waited for more than 45 minutes, no signs of our meals would be served. Then I took the initiative to the restaurant server, to deliver the meals to our hotel room. After we got back into our hotel room, we waited for another 30 minutes, still, no meals were delivered to our room. So I went back to the restaurant and asked to cancel the order since I had already waited for more than 1 hour for the meals. The restaurant agreed to void my order and won't put it into my room's bill.

Ocenjeno 05 november 2018

Dear Mr. Danny,
Thank you for taking the time to write your review of our property, your comments are very much valued.
We are happy to know that you enjoyed our clean room and refreshing venue we have provided.
However, we regret to know that we have failed to meet your expectation regarding the service at restaurant.
I do apologize for the inconvenience that had occurred, please be rest assured that it was not our normal standard.
The problem you have raised been addressed to our food & beverage team and the management have took necessary action to department concerned.
Once again thank you for your constructive feedback and we look forward to another opportunity to host you at our property with better experience.
Best Regards,
Dony Adriansyah
Hotel Manager

Odgovorjeno 05 november 2018

Hotel Neo Plus Green Savana Sentul

Ali je bila ta ocena v pomoč?|

8,0

Fantastično

Sortha iz Indonezija

Družina z mlajšimi otroki

Standardna soba, dostop do bazena

Bival/-a eno noč junij 2018

Second time here with bigger family. Love the pool&jacuzzi, big bed and quietness”

A lovely setting of green outside jakarta. City. The design of hotel is lovely. Staff are friendly but lack in training to be prompt to attend to things like collecting room service plates left outside the room for a whole day until you ask them to collect. The cleaning of the room is surface. So the bed is made well and the towels are replaced but I doubt anyone scrubs the bathroom or truly cleans the floor. My feet were black from walking around barefoot on the floor. This is all in training. The staff are friendly and mean well. We would come back if they cleaned properly and stepped up the act with the service. The service is lacking. The breakfast buffet also a little unhygeneic with flies everywhere .. we stayed for 5 night and it was the same every day. Some tightneining up of training and management of some basics like hygiene would go a long way.

Ocenjeno 21 november 2017

Dear Yvette,
Our deepest apology for the inconvenience during your stay. We thank you to bring this matter to our attention so we could improve our quality in cleanliness, hygiene and sanitation in our property by giving more training to our staffs.
We hope we could welcome you back to Hotel NEO+ Green Savana Sentul City in the near future.
Have a pleasant day......
Regards,
Dony Adriansyah
Hotel Manager

Odgovorjeno 16 december 2017

Hotel Neo Plus Green Savana Sentul

Ali je bila ta ocena v pomoč?|

6,0

irene iz Singapur

Par

Standardna soba, dostop do bazena

Bival/-a eno noč november 2017

Comfortable stay”

Short stay as we were exploring sentul~breakfast was the usual,not much variety~room was ok~but standard pool access dont hv bathtub while the standard room have bathtub~staffs at the counter were friendly~overall still good

Ocenjeno 15 november 2017

Dear Valued Guest,
Thank you for choosing NEO+ Green Savana Sentul City for your stay.
Your comment is very valuable to support our concern in commitment to service and guest satisfaction
We look forward to welcoming you soon
Best Regards,
Dony Adriansyah
Hotel Manager

Odgovorjeno 21 junij 2018

Hotel Neo Plus Green Savana Sentul

Ali je bila ta ocena v pomoč?|

4,8

Nayda iz Indonezija

Poslovni potnik

Standardna soba

Bival/-a eno noč avgust 2017

Sprejemljivo”

The hotel facilities & building are
not as good as shown in the website. The room was ok & quite big. Don't expect too much from the breakfast, very standard & some of the plates, cups, spoon & fork are a bit dirty. It seemed they don't wash them properly. Quite suprised for me because Neo hotel usually good as the hotel is managed by Aston & has its own standard for cleanliness, service etc. Staff performance was ok but not too special. Will I come back again to this hotel? Not sure..

Ocenjeno 29 avgust 2017

En popotnik je našel to oceno za koristno. Tudi vi?|

7,6

Zelo dobro

Maya iz Indonezija

Samostojni potnik

Standardna soba, dostop do bazena

Bival/-a eno noč maj 2017

Nice place for weekend gateaway”

The room is big and clean, bathroom is also big. However the wall is too thin, I can hear child crying from the room next door. I chose this hotel bcoz many reviews said the pool is nice. Pool is nice but it is too small. I thought it is a long pool, but not so much. It was a pleasant stay though.

Ocenjeno 14 maj 2017

Ali je bila ta ocena v pomoč?|

6,8

Prijetno

Dewi iz Indonezija

Družina z mlajšimi otroki

Standardna soba

Bival/-a eno noč marec 2017

Nice place to stay for one night or two, but unfriendly front desk staff”

First time I arrived to this hotel, I love the building design, it's unique and even the swimming pool reminds me of hotels in Bali.
The front desk staff not friendly, no sincere smile, but then I just ignore them as I would stay in this hotel for one night. The pool is nice, other staff except front desk are friendly and nice.
The food is so - so...but still value of money. Love the location and will come back again for the pool and just keep ignoring the sour face of front desk staff then you will be okay, hahaha....

Need to improve room cleanliness and more hotel faciities, and please ... strictly proper swim attire only in the pool (clothes that warn all day is dirty and not hygenic), please strictly this basic pool rule

Ocenjeno 31 december 2016

Ali je bila ta ocena v pomoč?|

9,2

Vrhunsko

monalisa iz Indonezija

Družina z mlajšimi otroki

Standardna soba, dostop do bazena

Bival/-a 2 noči december 2016

Friendly and fast response staff with good location of the hotel”

Really satisfied with my holiday and stayed at Neo sentul hotel. The staffs are friendly and fast response to all my needs. The location is very near with sentul budaya so my children have great time there with the outbond. Kite. Ball. Becak and horse riding etc. The room with access pool also very convenient for me and my kids.