Holiday Office Closure

Citizens will be closed Monday, May 27, for Memorial Day. To report a loss, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, May 28.

Understand Evacuation Orders

Prepare Your Pets

Identify pet-friendly shelters, and take a pet emergency bag. Pack any pet IDs, vaccination information, and photos of you and your pet.

Bring Emergency Items

These can include a first-aid kit, medicines and prescriptions, IDs; copies of important documents, baby food and diapers, toiletries, games, flashlights, batteries, blankets and sleeping bags.

Activate Your Family Communication Plan

Make sure everyone knows how or where to contact each other if you become separated. Also call your out-of-area contacts to let them know you are safe.

Spotlight

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Your safety is Citizens’ first priority. If your home is damaged, make sure you and your family are safe and your property is secure. If your property is unsafe, do not try to enter your home.

Call Citizens First

As soon as you become aware of or suspect damage, report your claim to Citizens. Citizens offers two convenient options for reporting your claim – online and by phone. Both are available 24/7/365.

You can report a claim to Citizens even before you know the full extent of damage. There is no cost to report a claim. Citizens will work with you to make sure any covered damage is repaired quickly and correctly.

Report Your Claim Online

You can report your claim by computer or smartphone through myPolicy, Citizens’ online, policyholder self-service tool. You can use myPolicy to submit a claim online and to view your policy, claims and billing information. You also can make payments under certain conditions.

To report a claim through myPolicy, you will need a myPolicy account. Information about how to register for myPolicy is available on our myPolicy page.