FAQ

Will you accept my insurance?Yes. MAO is contracted with all insurance plans. We also see patients under their work comp claims and third-party liability claims.

Can I see the doctor on Saturdays?At this time, MAO does not have regular clinic hours on Saturdays.

Do I need a referral from my primary care doctor to see an MAO doctor?Many patients do self-refer to MAO, but if you have an insurance plan that requires prior authorization from your primary care doctor you may be asked to obtain that authorization prior to your initial visit.

Do I have to pay my copay at the time of service?Yes, we do require copay at the time of service. If you cannot pay you will be directed to our billing department.

Do you accept patients with no insurance?Yes, we do. We do require deposit amounts depending on the service provided and ask you to contact our billing department for payment arrangements on the remaining balance.

Do you have staff to help patients out of the car if necessary?Each MAO location has staff that can assist a patient if asked. We also have wheelchairs available.

What do I need to bring to my first appointment?You will need to bring a photo ID, insurance cards, copay, list of medications, x-ray or MRI films or results from any other testing that has been done on the body part for which you are being seen.

Do you accept auto insurance?We do bill auto insurance but require health insurance as a secondary. Without health insurance, we require a deposit for services.

Can my doctor order services like physical therapy and MRI, and can I do them at MAO?Yes. We accept orders from any medical provider and will promptly send the test results back to them.

We invite any other questions you may have. Please call our office. Thank you.