Friends describe Josephine LeVek as “a very independent and private person.” It’s those friends, however, who were compelled to contact me for help when Josephine had her checking account wiped out and the bank refused reimbursement.

Josephine is 96 years old, banking at the same nearby SunTrust branch in Deep Creek for some 20 years. She only does her business in person and, just like on the television show “Cheers,” everybody knows her name. She’s never used an ATM.

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