From the author of

Introduction

Just as a hearty salad can improve your personal health, robust processes can
improve the health of an IT infrastructure. Seasoning your salad with the proper
mixture of vinegar and oil makes the salad more appetizing, and hence more
nutritious. Similarly, seasoning your infrastructure processes with the proper
mixture of strategic and tactical orientations can make them more appealing, and
hence more effective.

But just as saturating a salad with too much of either oil or vinegar can
destroy its appeal and nourishment, too much orientation toward either strategic
or tactical processes can undermine an infrastructure. A proper balance between
strategic and tactical processes can improve both the long-term planning and the
short-term operation of an infrastructure.