(De)activate Smart Wi-Fi or Wi-Fi Hotspots on the modem

By default, all modems serve as a Smart Wi-Fi and Wi-Fi Hotspot for 4 users as long as you have an active, secured Wi-Fi connection and Smart Wi-Fi or Wi-Fi Hotspots activated. To be able to surf on Proximus Smart Wi-Fi in Belgium or a Wi-Fi Hotspot abroad, your users need a Proximus internet or mobile subscription and a free Wi-Fi Hotspot- or paying Smart Wi-Fi-account.

You can deactivate or reactivate Smart Wi-Fi or Wi-Fi Hotspots on your modem at any time. Opening up your modem to other users has no impact on your Internet usage or speed. Indeed, the private part (the one you use) and the public part (used by other users) of your modem are totally separate from one another.

Allow access to 10 users (instead of 4)

To give up to 10 users access, you will need to activate the FON+ option:

Enter the user name and password of your modem then click the Login button.
For the user name, select User in the Username dropdown menu.
For the password, type the one that you will find on a sticker on the back of the modem, next to the word User Password.

Click My Modem in the central part of the screen and then click the Fon tab.

Click the Disable button to deactivate the Smart Wi-Fi or Wi-Fi Hotspot. You can reactivate this function afterwards using the Enable button.

Click the OK button to save the settings.

Call the Proximus Smart Wi-Fi and Wi-Fi HotspotFrom your fixed line, call our Smart Wi-Fi and Wi-Fi Hotspot line at the toll-free number 0800 20 640 to have your modem's Smart Wi-Fi or Wi-Fi Hotspot deactivated.
If you are not calling from your fixed line, we will ask you to enter your phone number and the number of your latest bill, i.e. the number of 10 or 12 digits, that you will find on top of your bill.

Type the serial number of your modem. You will find it on a sticker on the back of the modem, next to the word S/N. Next, click the OK button.

In the left column, click Advanced Settings, then Hotspot.

Click the Disable Hotspot button to deactivate the Smart Wi-Fi or Wi-Fi Hotspots function. You can reactivate this function afterwards using the Enable Hotspot button.

Call the Proximus Smart Wi-Fi and Wi-Fi Hotspot line
From your fixed line, call our Smart Wi-Fi and Wi-Fi Hotspot line at the toll-free number 0800 20 640 to have your modem's Smart Wi-Fi or Wi-Fi Hotspot function deactivated.
If you are not calling from your fixed line, we will ask you to enter your phone number and the number of your latest bill, i.e. the number of 10 or 12 digits, that you will find on top of your bill.

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