ServiceNow Advanced Administration

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The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs, and how to improve the user experience. This two-day course provides hands-on practice for implementing new workflows, creating Access Controls, and changing system settings.

Best practices around a core set of ServiceNow applications are detailed and applied to course work. Attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately six to 12 months.

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