12 Best Help Desk Software in 2018

Help Desk Software add value and productivity to the customer, client or employee services for millions of businesses across various categories. Customer support process needs to be optimized and automated to gain better efficiency in providing satisfaction to clients and associates. For this requirement, Help Desk Software stand out in the scene as an all-in-one platform to serve for your customer needs and support. Find and Compare the best Help Desk Software here. We list products from the best companies and provide you with a set of filters through which you can narrow down on services based on your requirement. Click on Quick View to see plan features or compare matching services across companies.

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Top Help Desk Software

With Uservoice, rapidly identify product pain points to quickly resolve customer issues. When you’re selecting your first customer support tool you want something familiar and simple - UserVoice’s look and feel is intuitive from the first login. View More

Grow your business through better customer service. Go beyond the helpdesk with Kayako - a unified customer service platform. Kayako helps you understand your customer better - so you can provide the right support at the right time, in their context. View More

Desk.com, previously known as Assistly, is a cloud-based helpdesk system provided by Salesforce. Features include multi-channel capabilities for handling customer requests through portal/knowledgebase, satisfaction scores and performance monitoring. View More

Freshdesk Inc. is a cloud-based software provider with a flagship helpdesk software bringing together multiple communication channels and social networks, improving customer communication. Other features include 30+ integrations and mobile apps for IOS and Android. View More

HappyFox is a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. View More

Zoho Desk lets you focus on tickets that need your attention right away. Everything else can wait. Put a face to every ticket. Understand a customer's history of interactions and respond with more clarity. View More

Collect all information, problems and requirements from your customers and let LiveAgent process it. Route it to the right support representatives at the right time. Handle and solve customer requests from one universal inbox. View More

Help Scout makes every customer interaction a personalized one. Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account. Help Scout’s collaboration features keep everyone on the same page. View More

Groove is a simple help desk software that helps you delight your online customers with efficient, personal support. Groove’s ticketing system has everything you need to turn support tickets into amazing customer experiences. View More