As Kev says, there hasn't historically been much to cover at the AGM other than the mandatory announcement of the results. And as shareholders, you've already had the opportunity to ask me questions via the forum at any point during the year. But it does at least give you the opportunity of asking me a fiendishly-difficult question live "on-air"

Proposals/Any other business - to be raised by Chair at tonights 2018 AGM:

Congratulations to iMutual on achieving a trading profit; my assumption is with Richard now back in the driving seat this situation is one that we will only ever be on the boarder of achieving (at least in the short term) as we can now welcome monies that would have gone to profit now being allocated to development both in a technical manner and via expanding the membership base via advertising?
May I propose that both these areas become matters for discussion and debate?

I am guessing this should come under any other business:
Firstly congratulations for the migration of information onto the new server without much negative incident. My understanding is that prior to this move, mailing the whole share owning membership was fraught with problems which should now be remedied? If this is the case cannot the weekly newsletter be reinstated (perhaps initially on a monthly basis) additionally the yearly release of iMutual share certificates can now be more formalised with perhaps bi-annual dates set when contact with members is again made. Both these events perhaps are of little issue to the more “regulars” but to new members and less attached members in may draw them in to the general family and highlight the benefits in clear terms as opposed to the lack of contact they receive presently if they do not progress to the forums. The lack of contact with newly acquired members should be a matter of concern yet we have the ideal tools to take a step to rectify this – I hope you can accept and act upon my proposal?

I am guessing this should come under any other business:
Again congratulations on the installation of the new server, apart from mailing I understand it can give a more stable base to advance the technology iMutual can access and draws in an element of “future proofing”; this and the recent announcement of a trading profit are a positive thing and we should all give congratulations but not just sit back at this point.
I have often thought that a quantum leap is available to imutual if it was useable in a user-friendly manner on a mobile platform. The advantage of “being in the shop” feeling the material and hunting for discounts via iMutual on a smart phone at the same time opens up the market to a far more agile member and solidifies the existing membership. I propose this is one of the first areas of development that any trading profit should be allocated to! - I hope you can accept and act upon my proposal?

Can some attention be given to Reducing the list of merchants with extended transactions there are twelve with outstanding transaction of over 100 days and one with outstanding transactions of over 1300 days

Proposals/Any other business - to be raised by Chair at tonights 2018 AGM:

Congratulations to iMutual on achieving a trading profit; my assumption is with Richard now back in the driving seat this situation is one that we will only ever be on the boarder of achieving (at least in the short term) as we can now welcome monies that would have gone to profit now being allocated to development both in a technical manner and via expanding the membership base via advertising?
May I propose that both these areas become matters for discussion and debate?

I am guessing this should come under any other business:
Firstly congratulations for the migration of information onto the new server without much negative incident. My understanding is that prior to this move, mailing the whole share owning membership was fraught with problems which should now be remedied? If this is the case cannot the weekly newsletter be reinstated (perhaps initially on a monthly basis) additionally the yearly release of iMutual share certificates can now be more formalised with perhaps bi-annual dates set when contact with members is again made. Both these events perhaps are of little issue to the more “regulars” but to new members and less attached members in may draw them in to the general family and highlight the benefits in clear terms as opposed to the lack of contact they receive presently if they do not progress to the forums. The lack of contact with newly acquired members should be a matter of concern yet we have the ideal tools to take a step to rectify this – I hope you can accept and act upon my proposal?

I am guessing this should come under any other business:
Again congratulations on the installation of the new server, apart from mailing I understand it can give a more stable base to advance the technology iMutual can access and draws in an element of “future proofing”; this and the recent announcement of a trading profit are a positive thing and we should all give congratulations but not just sit back at this point.
I have often thought that a quantum leap is available to imutual if it was useable in a user-friendly manner on a mobile platform. The advantage of “being in the shop” feeling the material and hunting for discounts via iMutual on a smart phone at the same time opens up the market to a far more agile member and solidifies the existing membership. I propose this is one of the first areas of development that any trading profit should be allocated to! - I hope you can accept and act upon my proposal?

Richard,

Great meeting, very enlightening and I for one think at least 2 meetings a year of this type, perhaps a "state of the company" meeting would be rewarding and a chance for feedback.

Having said that I have posted my questions again above as although they were partially answered, as you said in the meeting "long questions are difficult to read on the spot and react to" so perhps this is another opportunity to react here...?

Additionally and for the membership in general, dis anyone else experience problems connecting to the internet at the end of the meeting having attended the meeting by downloading the "go to meeting" software? I had to locate this download in "My Computer" and uninstall before things returned to some normality - hope this helps other members who are also still experiencing intermittent or slow internet connection after attending the on-line meeting.

On issue you brought up at the AGM was the idea of an incentive to generate new membership.

Two points on this, firstly perhaps the incentive should be not only to generate new membership but (obviously via a different route) also to retain existing members; to these ends it would be interesting to see the existing retention figures on new members. The only way we can see them is the ones that raise their heads on the forums only to disappear quickly afterwards. As the site improves I'm sure new members are going to want to stay but surely contact and notification of offers at this stage may help; even the task of issuing the annual share certificate surely helps tie these new members in to some extent?

Secondly, an idea for generating business: if new members are to be raised via the existing members as opposed to any form of advertising might I suggest that apart from the existing 100 share incentive the introducing member get an additional percentage of the introduced members in say the first year...? Just a suggestion, I don't know what the costs of administration/software alteration would cost but in may certainly incentivise existing members.