Jetstar Company Profile

Jetstar Asia is part of the Jetstar Group’s value based network which aims to provide all day every day low fares to South East Asia’s most popular leisure destinations. Jetstar Asia’s inaugural flight took off to Hong Kong on the 13th of December 2004, one of the first three launch destinations from Singapore.

Jetstar Asia is a majority Singapore owned and based company. The company is managed by Newstar Holdings Pty Ltd, majority owned by Singapore company Westbrook Investments Pte Ltd (51 per cent), with the Qantas Group holding the remaining 49 per cent of shares. Jetstar Asia Chief Executive Officer is Mr Barathan (Bara) Pasupathi. From Singapore, Jetstar Asia operates 12 A320 aircraft and has two A330 aircraft based in Singapore. Jetstar Asia flies to 25 destinations in the Asia Pacific.

Jetstar Fare Rules

Jetstar History

The Jetstar Group is a group of value based carriers providing all day every day low fares across Australia, New Zealand and the Asia Pacific region.
We’d like to give you the chance to get to know us a little better by reading about our impressive fleet. You can also find out more aboutcareer opportunities within Jetstar, including our exciting Pilot Cadet Program
Jetstar’s mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
The Jetstar Group is a value based, low fares group of airlines operating in the leisure and value based markets. The Group consists of:
• Jetstar Airways in Australia and New Zealand (wholly owned by the Qantas Group).
• Jetstar Asia based in Singapore. The company is managed by Newstar Holdings, majority owned by a Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent.
• Jetstar Pacific based in Vietnam (majority owned by Vietnam Airlines with the Qantas Group holding 30 per cent).
• Jetstar Japan, a partnership between the Qantas Group Japan Airlines, Mitsubishi Corporation and Century Tokyo Leasing Corporation.
• Jetstar Hong Kong, a partnership between Shun Tak Holdings, China Eastern Airlines, and the Qantas Group (subject to regulatory approval).
The Jetstar Group has flown more than 140 million passengers since it launched in 2004. In the past financial year ended June 2014, the Jetstar Group carried more than 20 million customers.
The Jetstar Group has grown from providing employment to around 400 people in 2004 to about 7,000 across Asia Pacific today.
The Jetstar Group is led by Chief Executive Officer, Jayne Hrdlicka. CEOs of the Jetstar airlines are: David Hall (Jetstar Australia and New Zealand), Barathan Pasupathi (Jetstar Asia), Miyuki Suzuki (Jetstar Japan), Le Hong Ha (Jetstar Pacific) and Edward Lau (Jetstar Hong Kong).

Jetstar Term and Condition

This page displays the Jetstar terms and conditions applicable for Jetstar Group flights. For the purposes of identifying the applicable terms and conditions for your flight, please refer to you flight details and find the carrier code. The carrier code is the two letter designator that is shown at the start of your flight number.
JQ: Jetstar Airways Pty Ltd
3K: Jetstar Asia Airways Pte Limited
BL: Jetstar Pacific Airlines Joint Stock Aviation Company
GK: Jetstar Japan Co., Ltd.
The conditions of carriage are the rules that apply to your travel on Jetstar, including Qantas & Jetstar Any Seat Awards.
• Jetstar Airways (JQ)
• Jetstar Asia (3K)
• Jetstar Pacific (BL)
• Jetstar Japan (GK)
In addition to the conditions of carriage, these are the rules that apply to the fare that you have booked, including Qantas and Jetstar Any Seat Awards. It sets out the important information regarding your fare, such as the changes permitted.
The fare rules for our current economy Starter fare, Starter fare with Plus bundle, Starter fare with Max bundle, Business fare and Business fare with Max bundle fares can be found on our fare rules page.
If you have made your booking via a Japanese Wholesaler or an:
Agent Organized Tour Contract
Arranged Tour Contracts
Special Compensation Rules
Flightplus Activity Conditions
Additional conditions apply to each traveller included in bookings for Jetstar Holiday Packages and Land Content. Land content refers to non-airfare components such as activities, hotels and cars. You will be sent the appropriate holiday conditions with your itinerary when you complete your booking.
The holidays conditions apply to you, depend on the country where you made your booking. For example, if you booked a flight whilst you were in Australia on our Australian website, the Holiday conditions for bookings made whilst in Australia are applicable.
Holiday booking conditions (for bookings made whilst in Australia)
Holiday booking conditions (for bookings made whilst in New Zealand)
Holiday booking conditions (for bookings made whilst in Singapore)
Our Privacy statement explains how Jetstar protects the privacy of your personal information under privacy laws. It will apply to any personal information you provide to us in the course of your dealings with us.
The "Jetstar Group Terms of Use" govern your use of the Jetstar Website and any linked pages
Further information and details on fees and charges, can be found on our fares page.