Festa Winter Palace Hotel

Address: Festa Winter Palace Hotel, 2010 Borovets, Bulgaria

GPS coordinates: 42° 15′54′′N 23°36′34′′E

Location: Festa Winter Palace hotel is situated 100 m from the Gondola ski lift in Borovets mountain resort. The hotel is nestled among a pine forest, 20 m from “Cherveno zname” ski run and the high speed squad “Sitniakovo Express”.

Comments Festa Winter Palace Hotel in Borovets

sarah singletonFrom ukSent on 22 February 2011

Certainly not First class service as advertised. Staff were generally rude and unhelpful, especially in the restaurant. Food was terrible. Buffet style and usually under cooked. No hairdryer as advertised on here. Had to collect from reception and return after use. Not always guaranteed the use of one. Rooms were large, clean and comfortable. Bathroom fine too. With some customer service training and a new chef this hotel could be great, sadly it's pretty poor. Wouldn't return or recommend.

* BB: Bed and Breakfast, HB: Half Board (breakfast and dinner), FB: Full Board (breakfast, lunch, dinner), AI: All InclusiveThe rates are in EUR, per night, per room/apartment. Please use the booking form to get a price for your period of stay, number of persons and meals included.

Price notes
* The rates are in EUR, per room, per night, breakfast included. The rates also include use of swimming pool, fitness and thermal zone.* Maximum occupancy: Double room – 2 adults; Studio/1-bedroom apartment - 2 adults + 2 children or 3 adults. * Min nights stay duirng New Year Period - 5 overnights.* Cancellations can be made, providing details of this are received at least 14 working days prior to check-in day - cancellations made after this period will incur a fee equivalent to the cost of 2 nights accommodation and catering!Cancellations for the period 26 December - 02 January can be made min. 31 days before the check in date and cancellations made after this period will incur a fee equivalent to full amount for the accommodation! * Children reductions are applicable for children 2-11.99 years valid at the time of the reservation (check in time).

Facilities

air-conditioning

room service

safety deposit boxes

information

money exchange

internet access

business centre

conference rooms

outdoor parking lot

restaurant

lobby bar

piano bar

multilingual personal

cable Internet

WiFi Internet

220v/ 50Hz voltage

safety & fire safety systems

satellite TV

iron

ironing board

bath/WC

daily maid service

fitness centre

indoor swimming pool

steam room

solarium

sauna

massage

medical and spa centre

rehabilitation

Room Facilities

air-conditioning

direct dial telephone

cable/ satellite TV

Internet access

safe deposit box

minibar

work desk

iron

ironing board

bath/WC

bathtub

bathrobes

hairdryer

balcony

sound-proof windows

magnetic card lock

daily maid service

individual control of the AC

slippers

bathroom kit

shower

The region is suitable for

relax

tourism

walks

sport in the mountain

mountain biking

Cultural events and monuments

Historical sightseeing

business

Attractions in the region

mountain

beautiful nature

nightlife

away from industrial centers

historical monuments

forests

natural reserve

Reviews about Festa Winter Palace Hotel, Borovets

The guest reviews are submitted by our customers after their stay at Festa Winter Palace Hotel

Average from 9 Reviews

Hotel Staff

3.8/5

Services / Facilities

3.7/5

Location

4.6/5

Value for Money

4.2/5

Reviews on Festa Winter Palace Hotel

Festa Winter Palace Hotel

Aimee Boyle from UK

sent on 13 January 2017

4.0/5

Reception staff quite rude.. rest of the staff; waiters & housekeeping incredibly hospitable and helpful. Also, paid for movies that did not work. Would return to Borovets and use BulgeriaSki, however, would not stay at Festa Winter Hotel again.

Festa Winter Palace Hotel

Berend Peek from The Netherlands

sent on 10 March 2015

3.5/5

The Hotel needs some extra maintenance, like the bathroom (nbr 41)!

Festa Winter Palace Hotel

Susan Euridge from UK

sent on 24 January 2014

4.8/5

1. The boot room is NOT a boot room but a cupboard with a rack for less than 20 skis, it is only locked at night after 10 pm.
A hotel of this quality should provide lockable lockers and a lockable ski rack plus it should be heated as otherwise it has a nasty damp smell which was the case at The Fiesta Winter Palace.
Ski equipment can be very expensive and needs to be secure.
The lack of a boot room would deter me from rebooking and recommending. We had to carry all our boots etc and my sons v expensive skis to our room. Also there were signs of damage to wallpaper and furniture probably caused by skis and boards in rooms which is such a shame as the hotel is very beautiful.
2. Very poor show charging 7 lev a day to use the room safe. Far better to charge a little more for the room and make inclusive.
3. Worse we were charged 20 lev for a snapped room card. It was an obvious accident and possibly a weak card who knows. A lost card I would accept being charged for.
Due to the latter in particular we did not eat in the hotel restaurant as the experience left, to coin a phrase, a bad taste. We would have dined perhaps twice as we like to support the hotel we stay in. Ditto we would have made more use of the hotel bar.

Festa Winter Palace Hotel

Catherine James

sent on 18 September 2013

4.0/5

Very good location

Festa Winter Palace Hotel

Ioannis Mylonas from Greece

sent on 9 January 2013

2.5/5

poor breakfast, no ski room available , no hairdryer in the room, no slippers.
It's shame because the hotel is very beautiful, very close to the lifts and the center of the resort.

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