This unit, written primarily for complementary health, includes an element devoted to counselling, which may not apply to the job roles in general health workplaces. This version is not only contextualised for general health, but addresses counselling as 'helping skills' which may be used in a number of workplace settings such as mentoring co-workers or providing support to clients in specific circumstances such as grief and loss..

Working with Aboriginal and Torres Strait Islander peoples for Unit

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

While the complementary health version is based on the therapis/client relationship, this version has been contextualised for health administration and demonstrated in non therapeutic work settings rather than counselling per se which is outside of the medico-legal boundaries of administrative roles.

A complete workshop resource set for facilitators and participants to assist frontline non-medical staff to make appropriate choices in scheduling special needs patients and to provide care or referral to patients presenting in emergency or serious health conditions. The workshop includes strategies for dealing with complaints and difficult behaviour and has a practical exercise in non-agressive self-defence to meet the growing needs of frontline staff to deal with violent and agressive behaviour.

The resource includes Facilitator and Participant Guides, Activity Book, PowerPoints and additional resource material. A flip chart for use by administrative staff is also included in the kit.

If supported by the Learner Guide and Assessment Manual for HLTAP301B, participants who go on to complete the full program can attain a Statement of Attainment for HLTAP301B.

Note that assessment manuals are not currently available for this resource but links are provided to the WHO online course, and to free apps and documents, to develop basic skills in following and using Coding Standards.

Trainers with a clinical coding background will need to develop practical exercises in using ICD-10-AM standards to provide clinical codes from sample case histories.

Participants must also have an advanced knowledge of Medical Terminology to undertake Clinical Coding units.