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FAQ

FAQ

My Costume Is Different From The Picture, Why?

Costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

I Need a Different Size, What Should I Do?

Since we offer hassle free returns, it is simple to get a different size for your costume.

Please place a new order for the needed replacement item(s) immediately, and then return the item(s) you have already received. The returned item is subject to our return conditions which includes a $10 restocking fee and the item being returned in the original packaging.

The reason we ask this is that the replacement item may be out of stock by the time you return the original product. This will also ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items

The reason we ask this is that the replacement item may be out of stock by the time you return the original product. This will also ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, it does not include postage and handling.

Can I Return My Order?

We offer hassle free returns and exchanges.

We will be happy to issue a refund (excluding postage charges if any) on items returned in the original condition - unworn (besides the initial trying on) and in saleable condition. Please contact us within 3 days of delivery to request the refund.

Please note that we will apply a restocking fee of $10 for returned items under $100 and a $15 restocking fee for items over $100 or 25% if the item was special ordered.

This will only apply on returns where:

You simply change your mind or you made a wrong choice;

You purchase an item that is not the correct size or if it does not fit as you expected

How Do I Request a Return?

* Your e-mail address * Your order number * A brief description of the problem * Any item damaged or shortage, if applicable All requests will receive an email confirmation.

When we receive the request at Partique, and if eligible, we will approve it and send you an email confirmation.

Please note:

Returns must be received within 7 days of the Return being granted.

All item(s) should be returned via registered post for your protection. If you choose not to use registered post to return your parcel, we cannot accept responsibility if the parcel does not reach us and therefore cannot return/refund the item(s).

Returns are generally processed within a week of us receiving the product. During the holiday season this process may take longer.

What if I don't want to pay the restocking fee?

We will be glad to issue a 12 month store credit (excluding postage charges if any) on items returned in original condition. The store credit is valid for 12 months from the date of issue and cannot be redeemed for cash.

What Items Are Not Returnable?

Please note items are only returnable if they have not been opened, worn, soiled, altered, changed or damaged in any way. They must be returned in their original undamaged packaging. However, the following items are NEVER returnable (in part due to health, safety and hygiene requirements):

Special Ordered Items.

Undergarments

Eye lashes

Any item that has been worn, used or altered

The following items MAY be returned only if they remain in their original, unopened, sealed manufacturers packaging:

Socks and stockings

Wigs, beards, facial hair or any other artificial hair

Prosthetics, fangs or any other fake teeth

Cosmetics

If you have any questions about the guidelines for a specific product, please contact us at info@partique.com.au.

Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act or USA consumer Laws.

What if an item is out of stock?

Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our website. You will be notified immediately if this happens so you can make changes to your order if required.

How to care for my costume?

Due to the nature of costumes and the frequent turnover of styles, most costumes are made from inexpensive materials and are usually sewn with basic stitches that are not meant to last a lifetime. If you love your costume and want to make it last, we recommend dry clean only for all costumes. However, please note that we take no responsibility for damages caused by any cleaning methods including dry clean.

How Do I Make Changes to or Cancel My Order?

Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as quickly as possible. Please double-check all of your address information, the products you ordered, and the shipping method you’ve selected prior to completing your order. If an error is made, we will try our utmost to halt the order prior to shipping however, if this is not possible and the order has been shipped, you will have to return the order (if the return policy allows) for a refund. Again this is subject to our return conditions including the restocking fee. We apologize for any inconvenience this may cause.

If the costume has already been sent, then the buyer is required to return the item in its original and unopened packaging in accordance with our return policy. Cancellations must be in writing and must clearly stipulate that a cancellation is required.

Shipping and Postage

We use Australia Post Eparcel which offers standard and express shipping.

Express shipping is our standard postage option for all items over $25 and all costumes, but please keep in mind that the express time frame DOES NOT start the day the order is placed; the package will be sent within 24 hours after payment has cleared so please plan accordingly.

Any item under $25 will be posted using Australia Post standard delivery.

Please note that Australia Postis a registered Express Service that will be delivered the next business day, or if you are not in the Express Post network or a rural area, it will be delivered the day after. Please ensure the delivery address has someone available to sign for the item otherwise it will be left outside the front door. Please note that we do not take any responsibility or liability for missing items if left outside the front door.

We can also deliver to your local post office (if no-one is home or you can't deliver to a work or other address).

Please also note that we are not liable for any loss, damage or theft of items whilst in transit. Insurance is highly recommended. If your shipment is not received within 7 days of our shipment delivery email, please contact us immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request insurance, which is then charged to you as an extra cost. Should Australia Post deem an item to be delivered and you disagree, it is your responsibility to resolve the issue with Australia Post. Partique accepts the item as being delivered

Delivery times are reliant on timeframes set by Australia Post. Please check the tracking number you receive via email to track and trace the item through the Australia Post website.

For our international Buyers, please allow at least 2-4 weeks after posting to receive items. We ship all orders from Sydney, Australia or Phoenix, USA. All international orders come with tracking and you will receive this via email.

If you have any other queries or concerns please contact us at info@partique.com.au we are happy to answer any of your questions.