Mr. Saterum said, his overall experience with them could've been better. When he brought his vehicle in, he expected them to replace the bumper. Instead, they tried to straighten it and it's crooked. They are suppose to specialize in body work and he wasn't impressed at all. It was suppose to be an easy repair. The quality of the paint is a little darker. It's hard to tell, but he can. That doesn't bother him as much. The quality of the body work would've been better, if they had replaced the bumper. It wasn't necessary for them to keep him adequately informed. It only took a day. He brought his vehicle in at 430 P.M., it was ready the next day by 1100 A.M. He thought it was ready way too fast to fix it properly. The appearance of the business could've been cleaner. There were tools everywhere. The service is great, but he wouldn't go back. He wouldn't recommend them because his vehicle wasn't returned the way it should've been repaired.

Category:
Collision

Service Date:
03/30/2011

Review Created:
04/06/2011

This review was collected via phone interview by Customer Research Inc.

Mr.. Saterum, was given a new bumper, and we apologized for the miss communication when he picked up the car. We had Mr.. Saterum bring his vehicle back to us so we could fix any issues he had with the bumper. At that point we did a small adjustment on the bumper and asked if he felt the color was off? He said the color was great and had no further complaints.