We use the original and most trusted delivery service for our packages, Royal Mail. Please see below for any applicable charges for delivery to the Mainland UK.

For orders over £40.00delivery is from £0.00 for 48 hour delivery.

For orders under £40.00delivery is £2.99 for 48 hour delivery.

Please note that for orders valued at over £25.00, Royal Mail’s Tracked Service will be added at no extra charge. This works similarly to a second class stamp, with the addition of email and text updates, as well as the option to leave your package in a safe place. If you don't specify a safe place for the parcel to be left, a signature will be required, or a card will be left by the postman. The card will allow you to rearrange delivery or to collect your parcel from the local post office.

For a small premium, you can upgrade the service to a 24 Hour Service offering next day delivery (if ordered by 3.00pm). There is a small premium to pay for this service which will be shown on the checkout page.

We will endeavour to ensure that all orders received before 3:00pm are sent out that day.

Any order received after 3:00pm will not be sent out until the next working day. This will affect when you will receive your package, and the type of delivery you require. If you are unsure, please call us on 01873 810 571.

We offer free returns on all orders, regardless of reason, within fourteen days of the original delivery date (including working days and weekends). Please call us on 01873 810 571 to request a free returns label, and state whether you will require a refund or an exchange. It will be much quicker for us to process your returns label if you have your Web Order Reference to hand. This begins WEB and is followed by a number.

Please note we do not accept returns on unwanted earrings and underwear purchased online unless they are faulty, in which case the normal returns procedures apply.

The delivery charge is £12.00 on all orders and we use a fully tracked service supplied by Royal Mail which takes approximately 5 days for delivery. I am afraid we do not offer free returns on orders delivered outside of the UK.

Please note there are a selection of products that can't be delivered outside of the UK. These include, but are not limited to Vineyard Candles and a selection of Voyage footstools and floor cushions.

Special Orders: If you notice anything on our website, but would like it in a different size or colour, please call us to discuss how we may be able to help you. Unfortunately, we are unable to offer refunds or exchanges on items that have been ordered especially for you.

Shortages: If your order is missing an item, you must inform us within 5 days of receiving your order.

For more information, please read our UK Delivery and Free Returns page. Should you have any further queries after reading this page, please call us on: 01873 810 571 where one of our Customer Services Team members will be delighted to help you.

For any queries regarding your order, please call: 01873 810 571 (Lines are open 9:00am to 5:00pm Monday to Friday). Alternatively, you may email us using: nichollsonline@wmnicholls.co.uk

If you have any questions or issues, we will be happy to help in any way we are able.

We value your privacy and security. Our site uses 128 bit SSL security, which is not only legally compliant, but exceeds all necessary requirements to protect your details. We never store any sensitive financial information, such as your card number or security code etcetera.

SSL encrypts your online order to avoid any decoding of the information you provide to anyone but the necessary processing parties. In order to check the security of your connection, check the status bar of your browser after accessing the server. You should see either an unbroken key, or a closed lock. If you see either of these symbols, then depending upon your browser, SSL is active. Another thing to check is the URL line of your browser. When accessing a secure server, the first characters of the address will change from HTTP to HTTPS.

You can make payment online using any credit or debit card, or by PayPal.

Should you be experiencing any difficulties, please either call us on 01873 810 571 or email us on nichollsonline@wmnicholls.co.uk Once we have received payment, you will receive an automatic email confirmation of your order. Should you notice anything wrong with your order, please contact us as soon as possible to correct any errors.