I know you said you paid for a heat pack - did the shipper include it? If the little guy came from overseas then those packs don't last that long anyhow, but if he didn't even include it then I'd raise some hell with him.

How long are the heat packs supposed to last? Because he didn't come from overseas, it was from California to Tennessee. It only took him two days to arrive. I honestly don't know if the shipper included the heat pack. We had to have him shipped to my Mom's and she opened the box to make sure he was ok. Then she threw the box away before I could check for the heat pack.

forgot to update this....Jack has been happy, healthy and full of energy since friday, and is an absolute joy to have in our lives! he's built himself a very big bubble nest, and is CONSTANTLY exploring his home. he's eating voraciously and has even flared at the tank sides a few times. it looks like this is one we can officially call CRISIS AVERTED.