Question details

Event Collector Special Configuration Hang

Hi

My question is when ever I am clicking on Special Configuration Tab of event collector service group Plant explorer is getting hanged. I am using xA 5.0 Sp1a. There are two aspect and connectivity servers i.e. (AS+CS) and both are redundant. One IM server. Now when I am selecting Special Config Tab of Basic service group (This is for OPC AE server for AC 800M) it is going to special configuration without any problem. But there are another three Event Collector service groups, those are Soft Alarms, IM Event, and AC800M messege server. If click Sp. Config. of any of the service group Plant Explorer is getting hanged. Please help if any body faced similar type of problem or the problem is known to any body.

Answers

1

By hang I understand that a red border comes around the workplace.In that case there is a '!' box click that and create report.This will create a hang dump file.You can search it by seraching for the file with *.dmp extesion and very the time when this dump was created with the files you find during the search option.Create a Supportline case with this dump file and let R&D analyze the root cause