Holden Extended
Factory Warranty
Product Disclosure Statement
and Warranty Booklet
HOLDEN
Table of contents
page
About this Holden Extended Factory
Warranty Product Disclosure
Statement & Warranty Booklet 3
Important information 4
The roles of those involved in this warranty 4
Information about your rights under the
Australian Consumer Law 5
Plan choices 5
How to apply 5
How to contact us 5
A summary of the warranty and its
signiﬁcant beneﬁts and risks 6
Our agreement with you and when your
warranty starts and ends 8
Your cooling off period 8
Dispute resolution 9
If you need to claim 9
Your cancellation rights 9
Cancellation by you 9
Cancellation by us 10
Costs 11
How is the Holden Extended Factory Warranty
plan price calculated? 11
Other authorised Holden dealer beneﬁts 12
Taxation information 12
Words with important meanings 13
Your coverage 16
Warranty exclusions 16
Damage 16
Maintenance items 17
Tyres 18
Batteries 18
Accessories 18
Misuse 18
When this warranty will not apply 19
Servicing your vehicle 20
Transferring this warranty 21
If you need to make a claim 22
What you are required to do 22
Lodging a claim 22
In an emergency 22
Important information when making a claim 23
Our privacy policy 24
Your authority 25
Information on ﬁnancial services
provided by Allianz and its
representatives 26
Warranty transfer request form 29
Emergency claim form 31
Scheduled service record 35
About this Holden Extended
Factory Warranty Product
Disclosure Statement
& Warranty Booklet
Preparation Date: 20 February 2012
This Holden Extended Factory Warranty Product
Disclosure Statement & Warranty Booklet ‘warranty
document’ has been prepared to assist you in
understanding this Holden Extended Factory Warranty
and making an informed choice in relation to it and your
warranty requirements.
It contains important information about the warranty,
such as its signiﬁcant beneﬁts and risks, your rights
to cancel the warranty, and our dispute resolution
processes.
Please read this document carefully in order to gain
an understanding of what is covered and not covered.
Please keep this document in a safe place for future
reference.
Important information
The roles of those involved
in this warranty
Issuer:
GM Holden Ltd. (“Holden” or “Holden Australia”) of
191 Salmon Street, Port Melbourne, Victoria, 3207
ABN 84 006 893 232, referred to as “us”, “we”
and “our” in this warranty document, issues and
is responsible to you for this warranty.
Holden does not hold an Australian Financial Services
Licence (AFSL) for the purposes of issuing warranties
and is not required to by reason of exemptions that apply
to it under the Corporations Act 2001 (Cth).
Holden only issues extended warranties where they
have been arranged by Allianz Australia Insurance
Limited ABN 15 000 122 850, AFSL 234708, or by
Allianz’s representatives. In the event that you purchased
this product from a Holden dealer, the dealer who
provided you this Holden Extended Factory Warranty
Product Disclosure Statement and Warranty Booklet is
an authorised representative of Allianz.
Holder:
Throughout this warranty document, the holder of the
product (the person named in the warranty application)
is referred to as “you” or “your”.
Others:
Allianz Australia Insurance Limited, ABN 15 000 122
850 AFSL 234708, acts as the administrator of this
warranty for Holden.
Allianz also plays a role in the distribution of this product.
Allianz and Holden dealers are authorised by Holden to
issue, vary and dispose of the warranty on Holden’s behalf.
Information about your rights under
the Australian Consumer Law
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
The beneﬁts conferred by the Holden Extended Factory
Warranty are in addition to other rights and remedies
available to you under the Australian Consumer Law,
which cannot be excluded or limited, the duration of
which may operate concurrently with the period of
this Holden Extended Factory Warranty. The Holden
Extended Factory Warranty in no way limits or restricts
your rights or remedies under the Australian Consumer
Law. Payment under the Holden Extended Factory
Warranty is only for rights that are additional to the rights
available to you under the Australian Consumer Law.
Plan choices
You can choose:
• The Holden Extended Factory Warranty ‘time only’
plan – which provides this warranty protection for an
agreed period of time only; or
• The Holden Extended Factory Warranty ‘time
and distance’ plan – which provides this warranty
protection for an agreed period of time
and kilometres.
How to apply
To apply, please complete the warranty application. For
details relevant to the cost of the warranty please see
1
“Costs” section on page 1 of this warranty document.
How to contact us
You may contact us by:
• telephone on 1300 632 407, or
• writing to Holden Extended Factory Warranty,
GPO Box 5432, Melbourne, Vic. 3001, or
• emailing customerassistance.holden@gm.com
A summary of the warranty
and its signiﬁcant beneﬁts
and risks
The following is a summary only. You need to read this
warranty document along with your Holden Extended
Factory Warranty certiﬁcate to properly understand the
full terms and conditions of the warranty that apply.
Certain words used in this warranty document have
special meanings (refer to section “Words with important
meanings” from page 13 of this warranty document).
• We will, subject to the warranty exclusions, cover the
correction, during the warranty period, of any vehicle
defect related to the materials or workmanship, as
advised to an authorised Holden dealer or authorised
service outlet, by repair or at our option, replacement.
• Costs, such as those incurred by you in transporting
your vehicle to the relevant repairer, or losses
associated with the use of your vehicle, are not
covered by this warranty. We set out what is not
covered in the “Warranty exclusions” and “When this
warranty will not apply” sections on pages 16 to 19
of this warranty document.
• We only provide warranty cover during the warranty
period (refer to section “Our agreement with you
and when your warranty starts and ends” on page 8
of this warranty document).
• Warranty cover only applies to the person and vehicle
speciﬁed on the Holden Extended Factory Warranty
certiﬁcate.
• A transfer process is available when the vehicle this
warranty applies to is sold privately. See “Transferring
this warranty” section on page 21 of this warranty
document.
• Conditions apply to this warranty, and if you do
not comply with these conditions you may not be
entitled to cover under it. For example, in order for
the warranty to remain valid, it is a requirement
that your Holden is serviced in accordance with
the instructions speciﬁed for the vehicle by us (see
“When this warranty will not apply” on page 19
of this warranty document). It is recommended that
all servicing is carried out by an authorised
Holden dealer.
• In making a claim you must comply with certain
claims conditions (refer to section “If you need
to make a claim” on page 22 of this warranty
document).
• Limits on what we pay apply. The most we will pay in
relation to any one claim is limited to the market value
of the vehicle as determined by us, at the time of the
claim.
• An excess may apply if noted on your Holden
Extended Factory Warranty certiﬁcate. The excess is
an amount you will be required to pay towards each
claim, made under this warranty.
• This is a warranty product, not an insurance product.
• Holden Extended Factory Warranty includes 24hr
Holden Roadside Assistance. Please refer to your
Holden Roadside Assistance information for the
Terms and Conditions and cover period or call
Holden Customer Assistance on 1800-033-349.
Our agreement with you and
when your warranty starts
and ends
If, after submitting the application, you are provided
with a Holden Extended Factory Warranty certiﬁcate,
then subject to the terms and conditions set out in
this warranty document and the warranty certiﬁcate
(together, these make up the terms and conditions of
your warranty and should be read together and kept
in a safe place for future reference), cover under
your warranty:
• starts the later of:
• the day you signed the warranty application; or
• the date your Holden new vehicle warranty
expires; and
• terminates on the expiry of the warranty period (refer
to “Words with important meanings” section from page
13 of this warranty document), unless cancelled earlier
by you or us (refer to section “Your cancellation rights”
section on page 9 of this warranty document).
Your cooling off period
If you decide after buying this warranty that you do not
want it, you can return it within 14 days of the purchase
date by advising us in writing, and we will provide you with
a full refund of the plan price where it was paid separately
by you and not being part of the purchase price of the
vehicle, provided that you have not made a claim under the
extended warranty.
Please note that you also have cancellation rights (refer
to section “Your cancellation rights” section on page 9 of
this warranty document).
Dispute resolution
If you have an enquiry or you are unhappy with the
warranty or any services provided by those involved in
this product, please contact us (refer to section “How to
contact us” on page 5 of this warranty document).
When you advise us of the query or complaint, the staff
member you speak to will try to solve it for you. If the
staff member is unable to resolve the query or complaint,
they will refer you to a manager.
The manager will review and respond to you. A response
will usually be provided within 15 days from when you
made the query or complaint.
If this process doesn’t resolve your enquiry or complaint,
we will give you information about how to access our
dispute resolution process.
If you need to claim
Immediately notify your authorised
Holden dealer
If it becomes necessary to make a claim under this
warranty, you will need to provide details of your
warranty to an authorised Holden dealer and ask their
service personnel to lodge a claim for you. You may be
required to provide other documentation such as proof
of servicing, invoices etc.
For more information on making a claim, please see
“If you need to make a claim” section on page 9 of this
warranty document.
Your cancellation rights
Cancellation by you
You may cancel this warranty at any time by notifying us
in writing.
If you request cancellation after your cooling off period,
but before the expiry of the Holden New Vehicle
warranty, we will refund you the plan price less any
reasonable administrative costs related to the acquisition
and termination of your warranty and any government
taxes and duties we cannot recover.
In all other cases we will not provide any refund of the
plan price.
Cancellation by us
We have the right to cancel the warranty by mailing a
notice to you at the address speciﬁed in your warranty
certiﬁcate within 45 days of the date our representative
issued your warranty certiﬁcate to you (for example, if we
determine the type of plan applied for in relation to your
vehicle is not in accordance with our approval criteria).
In such a case, your warranty will end seven days from
the date we mail the notice. However, if in our absolute
discretion, we are satisﬁed by you that, through no fault
of your own, the notice was not received at your address,
we will continue to provide you with protection but may
terminate your warranty after that at our discretion by
giving you written notice.
We may also cancel this warranty if you have not fully
complied with the conditions of this warranty.
If we cancel your warranty we will send you notiﬁcation
explaining our reasons for cancellation. We will retain
an amount from the plan price to cover the term that
the warranty has been in force and a $75 (inc. GST)
cancellation fee. We will refund the balance to you.
A ﬁnancier may seek cancellation and refund of a
portion of the plan price ﬁnanced by them in the event
the vehicle is repossessed.
Costs
Our vehicles come with certain guarantees that cannot
be excluded under the Australian Consumer Law. The
plan price you pay (explained below) is only for the rights
this warranty gives you that are in addition to your rights
under those guarantees.
How is the Holden Extended Factory
Warranty plan price calculated?
The plan price you pay will vary depending on a number
of factors.
We determine a base price which varies according to the
plan you choose and the category of vehicle you own.
We take into consideration a number of factors when
setting our base price. These include:
• the frequency with which claims (other than those
which you would have a right to make under the
Australian Consumer Law) are expected to occur
and the expected cost of each claim;
• the level of protection you have selected (the Holden
Extended Factory Warranty ‘time only’ plan base price
is cheaper than the Holden Extended Factory Warranty
‘time and distance’ plan because it provides a more
limited cover);
• the make, model and type of your vehicle;
• the type of modiﬁcations ﬁtted or made to ﬁt your
vehicle;
• how much you use your vehicle; and
• our costs and expenses associated with issuing this
product.
The authorised Holden dealer then adds a retail margin
to the base price to take into account their distribution
costs, role and a proﬁt component. This may vary for
each authorised Holden dealer.
The base price, retail margin and any relevant
Government taxes and charges make up the total plan
price you must pay us. The plan price you pay is inclusive
of Goods and Services Tax (GST).
You will be told the plan price for the cover you select
when you apply and it will be speciﬁed on your Holden
Extended Factory Warranty certiﬁcate.
Other authorised Holden dealer beneﬁts
Holden may provide your authorised Holden dealer or
its employees with other monetary or non-monetary
beneﬁts to reward performance. Performance may be
assessed by taking into account the volume of warranties
and other products sold or distributed by the authorised
Holden dealer or by the particular employee. Monetary
beneﬁts may include the payment of cash bonuses. Non-
monetary beneﬁts may include travel and accommodation,
restaurant meals, tickets to ﬁlms and other events,
entertainment, gift vouchers, merchandise and other
goods. The details of the performance criteria and the
beneﬁts available vary from time to time at the discretion
of Holden.
Taxation information
Your plan price includes Goods and Services Tax (GST).
Generally, the plan price payable for your warranty is
not tax deductible, nor are the beneﬁts assessable
for income tax purposes. Any tax enquiries should
be referred to your tax adviser, who can take into
consideration your personal circumstances.
Words with important
meanings
Some of the words in this Product Disclosure Statement
and Warranty Booklet have important meanings where
they appear. These words and their meanings are
deﬁned below.
“Australian Consumer Law” means the consumer
protection sections under Australian Consumer Law
found in the Competition and Consumer Act 2010.
“authorised Holden dealer” means a dealer appointed
by us to sell new and/or used vehicles of a kind
marketed from time to time by us in Australia, and/or to
perform services on such vehicles.
“covered part” means a component of the vehicle that
was covered by the Holden new vehicle warranty, but
excludes any component described in this booklet under
the “Warranty exclusions” section on pages 16.
“Holden parts and genuine Holden accessories”
means the automotive parts and the automotive
accessories marketed by Holden under the Holden parts
and accessories trademark.
“Holden new vehicle warranty” means the original
warranty provided by us covering components of the
vehicle.
“maintenance” means the regular care and upkeep
required for your vehicle to operate as per the
instructions and recommendations speciﬁed for the
vehicle by Holden.
“market value” means the pre-defect retail value of
your vehicle. The market value is determined by us,
based on the age and condition of the vehicle and the
kilometres it has travelled.
“normal wear” means the gradual reduction in
operating performance of a component, having regard
to the vehicle age, the way in which it’s being used and
the total distance it has travelled. This includes corrosion
and rust.
“owner literature” means the customer information and
maintenance book applicable to the vehicle, or any other
literature which is approved by us, and is provided by us
or an authorised Holden dealer to you, in relation to the
vehicle.
“plan price” means the amount paid for this warranty
(if applicable) as stated on the warranty certiﬁcate,
inclusive of government charges, including GST.
“selling dealer” means the authorised Holden dealer
from whom you purchased the vehicle.
“term in kilometres” means the term of this warranty
expressed in kilometres as stated on your warranty
certiﬁcate.
“term in months” means the term of this warranty
expressed in months as stated on your warranty
certiﬁcate.
“vehicle” means the vehicle described in the warranty
application and warranty certiﬁcate.
“vehicle defect” means a defect in material or
workmanship of a covered part. This does not include
normal wear.
“warranty administrator” means any entity we
authorise to administer this warranty on our behalf, from
time to time.
“warranty application” means the warranty application
you have completed to take out this cover which
contains details speciﬁc to you, the vehicle and this
warranty.
The warranty application is not conﬁrmation of Holden
Extended Factory Warranty coverage.
“warranty certiﬁcate” means the most recent
certiﬁcate we give you describing the terms and
conditions that are speciﬁc to your warranty. This
includes any amendments we send you.
The warranty certiﬁcate conﬁrms Holden Extended
Factory Warranty coverage.
“Holden Extended Factory Warranty period” means
the period commencing on the date the Holden vehicle
warranty expired and expiring the sooner of:
• 4pm on the date the term in months outlined on your
warranty certiﬁcate has elapsed from the date the
warranty commenced; or
• when the vehicle has travelled the total distance
in kilometres as noted on your warranty certiﬁcate,
since new.
Your coverage
We will, subject to the warranty exclusions, cover the
correction, during the warranty period, of any vehicle
defect related to the materials or workmanship, as
advised to an authorised Holden dealer or authorised
service outlet, by repair or at our option, replacement.
The most we will pay in relation to any one claim is
limited to the market value
of the vehicle, at the time of claim.
For example, if, at the time of claim, the market value
of the vehicle is $25,000, the most we will pay for the
claim under your Holden Extended Factory Warranty is
$25,000.
Any warranty work undertaken (including parts and
labour) as rectiﬁcation of a valid claim will be carried out
at no cost to you, subject to the terms and conditions of
this warranty.
Vehicle maintenance and servicing is your responsibility
and not covered by this warranty.
Warranty exclusions
Not everything is covered by the Holden Extended
Factory Warranty. The warranty exclusions include:
Rights existing under the Australian
Consumer Law
This warranty does not cover any damage in relation to
which you have rights or remedies under the Australian
Consumer Law or any other law. To the extent that you
have rights or remedies available to you other than in
connection with this warranty, you are not covered under
this warranty.
Damage
Your warranty does not extend to the following damage:
• Damage caused by an accident, ﬁre, theft or moving
objects striking the vehicle.
• Damage caused by industrial fallout, chemicals or
sealants.
• Damage caused by atmospheric fallout or ﬂood, hail,
salt etc.
Maintenance items
Maintenance costs are costs which are required as
part of normal vehicle maintenance. The maintenance
schedule in the owner’s handbook or service booklet
speciﬁes the minimum maintenance required for
your vehicle operating under normal conditions. The
maintenance items (except where they are required as
a result of vehicle defects) for which you will have to
pay include:
• Engine tune-up, including spark plugs replacement.
• Replacement of all ﬁlters (including LPG lock off
ﬁlter – if ﬁtted), engine and other belts, hoses
(including LPG hoses – if ﬁtted) wiper blades and
clutch linings.
• Cleaning or ﬂushing of fuel, coolant, brake, engine,
transmission, differential, power steering, etc.
• Carbon and sludge removal.
• Maintenance servicing of emission control system
devices.
• Adding to (or replacing) lubricants.
• Adding to (or replacing) air conditioning refrigerant.
• Any necessary adjustments to drive belts,
transmission, clutch, park brake etc.
• Wheel balancing.
• Wheel alignment.
• De-dusting or de-glazing of brake linings or pads.
• Clutch lining wear or damaged clutch components
due to lining wear.
• Brake disc pad or disc wear.
• Battery recharging.
• Paint, bright metal ﬁnish and trim, due to normal
deterioration.
• Body panel adjustment.
• Door, or bonnet lock adjustments.
• Glass or channel adjustments.
• Body rattle, squeaks and general tightening of bolts,
fasteners and ﬁttings.
• Chipped glass or breakage.
• Torn or damaged ﬂoor mats or carpets.
• Normal wear and tear to trim components.
Tyres
The tyres (and tubes where applicable) ﬁtted to your
vehicle are not covered by this warranty.
Batteries
Batteries are not covered by this warranty
Accessories
Accessories are not covered by this warranty. Holden
genuine accessories are covered by their own Holden
genuine accessories warranty.
See www.holden.com.au for more information.
Misuse
This Warranty does not cover damage caused by:
• Misuse or abuse of the vehicle such as by racing,
rallying, overloading or neglect.
• Operation of the vehicle after the defect is known.
• Failure to carry out proper maintenance services.
• Use of incorrect types and grades of fuel, oil or
lubricants.
• Alteration of the vehicle by anyone not authorised by
Holden.
• Fitting of parts or accessories not recommended by
Holden.
• Any work carried out on the vehicle by anyone
except a Holden dealer.
When this warranty will not apply
The Holden Extended Factory Warranty will cease
to operate and no claims will be accepted where the
vehicle;
• is being used for the purpose of driver instruction or
tuition for reward, or the conveyance of passengers
for hire or reward (this includes car rental);
• is being used as a Police or other emergency vehicle;
• has been exported and is being used outside
Australia;
• is being used for a purpose for which it is not
designed;
• odometer reading cannot be determined as accurate
by virtue of it having been inoperative, tampered with
or removed from the vehicle;
• is being used for courier purposes; or
• is unroadworthy or unregistered.
Servicing your vehicle
In order for this warranty to remain valid, it is a
requirement that your Holden is serviced in accordance
to the instructions speciﬁed for the vehicle by us. It is
recommended that all servicing is carried out by an
authorised Holden dealer.
If you do not comply with these servicing and operating
requirements, we may refuse a claim or cancel this
warranty.
When you present your vehicle for service, please
pass the appropriate owner literature, along with your
Holden Extended Factory Warranty certiﬁcate, to the
dealer service personnel. Once the service is complete,
please ensure that the dealer stamps (validates) each
completed service in the Schedule service record (refer
to “Schedule service record” section on pages 35 of this
warranty document).
Transferring this warranty
Only you are entitled to make a claim or receive a beneﬁt
from this warranty. At our sole discretion, we may permit
transfer to a new owner if you sell the vehicle privately.
To request transfer, please complete the “Warranty
transfer request form” on page 29 of this warranty
document and return it to us within 30 days of the
vehicle sale date, accompanied by the following:
• A copy of the receipt of vehicle sale.
• A copy of a current roadworthy certiﬁcate or vehicle
inspection report.
• A copy of the vehicle service records contained in
this warranty document.
• $75 transfer fee.
We will advise the person who requests the warranty
transfer as to whether it has been accepted and
approved by us by responding in writing.
If you need to make a claim
What you are required to do
To maintain cover under your warranty, you must:
1. properly use, maintain and care for the vehicle as
outlined under the section “Servicing your vehicle”
on page 20 of this warranty document;
2. retain the vehicle’s maintenance service and
inspection records; and
3. ensure that any failure or fault which arises with
any of the covered components prior to the
commencement of this warranty or in relation to
which you have rights or remedies other than under
this warranty is immediately rectiﬁed.
Lodging a claim
To make a claim under your warranty, you must:
1. return the vehicle to an authorised Holden dealer;
2. provide details of your warranty when delivering the
vehicle to the authorised Holden dealer and ask the
service personnel to lodge a claim for you; and
3. provide other documentation such as proof of
servicing, invoices, etc. if required. We will ask for this
documentation if needed.
If the vehicle cannot be driven, or cannot be driven
safely, you should contact us as soon as possible to
arrange any necessary repairs.
In an emergency
If, in an emergency, a repair is required of a kind covered
by this warranty to enable the vehicle to be operated
safely, and we are not available, you may have the repair
performed by any authorised Holden dealer or qualiﬁed
repairer but only to the extent that it is necessary to
enable the vehicle to be operated safely.
Whether or not the repairs are completed at this time,
you, or the repairer, must contact us on 1300 632 407
on the next working day to discuss the mechanical
failure and obtain our authorisation.
Important information when making
a claim
In some instances, you may be asked to complete the
“Emergency claim form” located on page 31 of this
warranty document. The appointed emergency repairer
must also complete the repair instructions.
We will not compensate you for any loss of time,
inconvenience, commercial or other direct or indirect
consequence as a result of the vehicle failure covered
and repaired or replaced under your warranty.
There will be some instances where repairs cannot be
authorised until the vehicle has been dismantled.
In this case, we will need your authority to dismantle
the vehicle for proper diagnosis prior to commencing
any repairs.
Provided that the problem is covered by your warranty,
repairs will be authorised. In instances where the
problem is not covered by your warranty, you will be
responsible for all costs associated with dismantling
the vehicle.
Our privacy policy
GM Holden complies with the National Privacy
Principles. GM Holden respects the rights of individuals
to determine to whom they give their personal
information and how this information is used. GM
Holden collects and uses your information in order to
provide better customer service by striving to meet
your needs and expectations about our cars and other
products. We will not sell your information to any other
organisation. We will be fair and open about the way we
collect information about you and what we intend to do
with the information. We share information about you
with our afﬁliated companies and related companies,
like General Motors, Daewoo, SAAB and contracted
service providers, as well as Dealers to assist them to
improve the quality and standard of service they provide
to you. We also provide information to industry bodies
and others for the purposes of audits of our records. Our
Dealers, afﬁliated companies and related companies
share information with us about you so that we can learn
more about your expectations of us and how we can
meet them. Where practicable, we will collect personal
information directly from you. If we receive information
about you from someone else or provide information to
someone else about you, like our Dealers or contractors
providing services to us, wherever possible we will make
sure they comply with the Privacy Act. We will be open
with you about the kinds of personal information we
hold and what we do with it. We will strive to ensure that
information about you is accurate when we collect or
use it. Wherever possible and appropriate we will let you
see the information we hold about you and correct it if it
is wrong. If we do not grant you access to your personal
information we will tell you why. We will keep your
information secure. Only properly authorised people are
permitted to see or use it. We will take steps to protect
your privacy if we send personal information about
you outside Australia. When we no longer use your
information we will take care to properly de-identify
it or destroy it. If you are unhappy with the way
we have collected, used or shared your information
we will investigate and respond to your complaint.
Please contact GM Holden’s Customer Assistance
on 1800 033 349 or email us at
customerassistance.holden@gm.com
For more information about GM Holden’s use
of personal information, visit www.holden.com.au
Your authority
By completing the Holden Extended Factory Warranty
application, you consent and authorise Holden to collect,
maintain, use and disclose your personal information in
the manner set out above in this privacy policy.
If at any time you provide the personal information of
another person to us, then you must ﬁrst ensure that the
person (or their parent or guardian if they are under 18)
has read and understood this statement and separately
consented to that personal information being used and
disclosed for the above purposes.
Information on ﬁnancial
services provided by Allianz
and its representatives
Where Allianz provides any general advice and dealings
in ﬁnancial services in relation to this Holden Extended
Factory Warranty, it does so under an authority to do so
pursuant to its Australian Financial Services Licence
(AFSL). Allianz has a binding authority from Holden,
which means it can issue, vary and dispose of the
warranty as if it were Holden (subject to the Holden
guidelines). Allianz’s employees provide these services
for us under its AFSL.
Where any authorised Holden dealer provides any
general advice and dealings in ﬁnancial services in
relation to this product, it does so as an authorised
representative of Allianz under Allianz’s AFSL. They will
tell you when they are acting in this capacity. Allianz
has authorised these dealers to act in accordance with
Allianz’s authority from Holden.
Details of what the authorised Holden dealers receive by
way of remuneration in relation to this Holden Extended
Factory Warranty are speciﬁed under “Costs” (refer to
1
“Costs” section on page 1 of this warranty document).
Allianz’s remuneration for its role is derived from the
premium it receives on insurance it issues to Holden
to cover Holden for certain of its liabilities arising
under these warranties; where they fall within Allianz’s
eligibility criteria. Holden takes the premium it pays for
this insurance into account when calculating the base
price it will charge for this product, as this is one of the
costs to Holden of issuing the warranty. Allianz pays
Holden Insurance Services, ABN 15 006 507 740,
an agreed percentage of up to 5% of the premium it
receives. Allianz’s employees are paid an annual salary
that may include bonuses based on performance criteria
(including sales performance) and achievement of
company goals. They are not otherwise remunerated for
any advice or dealing service that they provide to you.
If you require more information on our remuneration or
that of our representatives please contact us within a
reasonable time after being given this document and
before any ﬁnancial service is provided to you by us
or our representatives.
Warranty transfer request form
Holden Extended Factory Warranty
certiﬁcate number:
Should you sell your vehicle privately while your warranty is
still current, you may request the warranty administrator to
transfer the warranty to the new owner, subject to the warranty
conditions and approval.
Please complete the details below and return this form
accompanied by copies of each of the following:
• A copy of the receipt of vehicle sale.
• Complete and compliant Scheduled service records.
• Roadworthy certiﬁcate or vehicle inspection report.
• The transfer fee of $75 (including GST).
(Do not send cash)
(Please Use Block Letters)
Current Owner’s Details
Name of owner (include ABN if Company):
Address
Postcode Phone
Vehicle registration no. Odometer reading at
date of transfer kms
Date sold / /
New Owner’s Details
Name of owner (include ABN if Company):
Address
Postcode Phone
Signature of current owner _________________ Date ________
Signature of new owner ___________________ Date ________
Transfer of ownership is only available where the plan price has been
paid in full by you and the vehicle is not sold to or through a motor dealer
or motor trader.
Transfer fee $75.00 (including any GST).
Important Notice: Signing and sending this
document to us does not effect the transfer. Transfer is
only effective when it has been accepted and approved by us by
responding to the person requesting this transfer in writing.
Send to: Holden Extended Factory Warranty,
GPO Box 5432 Melbourne, Vic 3001
Emergency claim form
Holden Extended Factory Warranty
certiﬁcate number:
Warranty Details
Name of owner (include ABN if Company):
Address
Postcode
Business telephone No. A.H.
Are you registered for GST purposes?
No Yes What is your ABN?
: : : : : : : : : :
Have you claimed an input tax credit on the GST
amount applicable to this warranty?
No Yes Is the amount claimed less than 100%
of the GST applicable to the plan price?
Specify the %
No Yes amount claimable %
Are you entitled to claim an input tax credit for repairs
or replacement of your vehicle?
No Yes Is the amount claimable less than 100%?
Specify the %
No Yes amount claimable %
Vehicle Details
Registration No. Date of purchase / /
Selling dealer’s name
Vehicle Make & Model
Year of manufacture
Has the vehicle been modiﬁed from the manufacturer’s speciﬁcation?
No Yes provide details
Details
Continued over page
Emergency claim form continued
Claim Details
Date of loss / /
Odometer reading at loss kms
Description of problem
Did you have any warning or indications of a problem occurring
prior to the loss?
No Yes please give details
Has the account been paid? No Yes
Was the vehicle towed? No Yes please enclose a
copy of the towing
invoice
Declaration
I hereby declare that the information above is true and correct to the
best of my knowledge and belief and I have complied with all the
conditions of the warranty.
I consent to the warranty administrator using my personal information
I have provided on this form for the purpose of processing my claim.
I understand that if I choose not to provide the required details, this
is my choice; however, the warranty administrator may not be able
to process my claim.
I consent to the warranty administrator disclosing my personal
information to or collecting additional information about me from
investigators, legal advisers, third parties as permitted or required
by law.
Your signature
Date / /
(The issue or completion by you of this form does not constitute
any admission of liability by the dealer or the warranty
administrator)
Important: Repairer information
to be completed on next page
To be completed by repairer
Holden Extended Factory Warranty
certiﬁcate number:
Repairer
Accounts will not be accepted unless they include the repair
authority number supplied by the warranty administrator.
Repairer Information
Company name ______________________________________
Contact name _______________________________________
Address ____________________________________________
______________________________ Post code ____________
Bus. tel. no. ________________ Hourly labour rate $ _______
Vehicle Information
Make ____________ Model _____________Yr of manu. ______
Reg. no. _______ Current odometer reading ____________kms
Nature of Repair
Description of repair __________________________________
_______ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ________________________
Description of Rectiﬁcation
Parts used Cost
1. _____________________________________ $ __________
2. _____________________________________ $ __________
3. _____________________________________ $ __________
4. _____________________________________ $ __________
5. _____________________________________ $ __________
Total labour hours ___________________________
Total cost of repair (including parts, labour & GST) $ __________
Repair authorisation number. ___________________________
(If insufﬁcient space, please attach any additional pages).
I/we hereby declare that the above information given is true and correct.
Signature _______________________ Date _____________
REPAIR REPRESENTATIVE’S STAMP:
Authorised Repairer’s No: ________________
Send to: Holden Extended Factory Warranty,
GPO Box 5432 Melbourne, Vic 3001
Scheduled service record
Holden Extended Factory Warranty
certiﬁcate number:
These records will be required in the event of a claim.
1st Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
2nd Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
3rd Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
4th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
IMPORTANT: For your own protection ensure that your servicing dealer
enters details and stamps each service.
Scheduled service record
Holden Extended Factory Warranty
certiﬁcate number:
These records will be required in the event of a claim.
5th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
6th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
7th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
8th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
IMPORTANT: For your own protection ensure that your servicing dealer
enters details and stamps each service.
Scheduled service record
Holden Extended Factory Warranty
certiﬁcate number:
These records will be required in the event of a claim.
9th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
10th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
11th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
12th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
IMPORTANT: For your own protection ensure that your servicing dealer
enters details and stamps each service.
Scheduled service record
Holden Extended Factory Warranty
certiﬁcate number:
These records will be required in the event of a claim.
13th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
14th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
15th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
16th Service
Date of service km at service Vehicle Registration No.
/ / km
Servicing Dealer Name R.O./Invoice No.
Service Adviser Name Service Adviser Signature
Dealer Stamp
IMPORTANT: For your own protection ensure that your servicing dealer
enters details and stamps each service.
Notes
Notes
holden.com.au
POL480DE/HOL 03/12