Accessibility Services

Maritime Bus welcomes all passengers and will accommodate, to the best of our ability, those passengers who require assistance. Whether a passenger has walking difficulties, visual or hearing impairments, requires the use of mobility aids such as a wheelchair, Maritime Bus drivers and staff will assist with the boarding, moving of baggage and transferring of buses to ensure your have an enjoyable and safe travel experience.

Priority seating may be available upon request. Maritime Bus suggests arriving early to request priority seating.

Reduced Mobility

For customers who have walking difficulties and may require the use or assistance of a collapsible wheelchair, walker, or other small assistance devices, Maritime Bus Drivers or staff will help you climb a few steps to board the bus and find an appropriate seat. Please notify one of our Maritime Bus staff that you will require assistance upon arrival. You may also purchase your Maritime Bus tickets at any or our local Maritime Bus Terminals or Agencies or online.

Traveling With Certified Service Animals

Service Animal
Maritime Bus will accept one certified service animal per passenger with a disability for carriage without charge and will permit the animal, if properly harnessed, to accompany the passenger on the bus. The service animal will remain on the floor at the passenger’s feet during travel or on the lap and fully under control by leash at all times – carriers are permitted and are encouraged.

The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Maritime Bus reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Maritime Bus personnel or contractors.

Passengers should note that they are required to produce written proof to the operator that the service animal has been trained and certified by a professional service animal institution or a valid Doctor’s note indicating a requirement for a Therapy Pet as a companion.

Traveling with A Wheelchair or Scooter

Passengers traveling with Maritime Bus who require the use of a wheelchair or scooter are required to notify Maritime Bus 72 hours in advance. Please contact our Maritime Bus Customer Call Centre at 1.800.575.1807 to book wheelchair travel.

Personal Attendants

One Personal Attendant/Companion may accompany passengers with walking difficulties, visual or hearing impairments, other disabilities deemed to require an assistant or those who cannot travel independently, free of charge. All personal attendants/companion requests will require a doctor’s notice or CNIB card for the fee to be waived. The passenger requiring assistance will be charged a standard fare. Personal attendant and passenger requiring assistance are required to travel together for the duration of the trip.