Returns Policy

Returns & Refund Policy

Hello Meow provides a 30 day, 100% money back guarantee as we believe in sourcing quality products for you and your pet. This gives your pets time to fall in love with their new toy, treat, or even bed.

You are required to notify For My Petz within 5 working days in the unlikely event that an item arrives damaged or faulty.

Contact us at info@hellomeow.com.au along with your Order number. In addition to a detailed description of the damage or fault, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process once the goods have been returned, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Where you have “changed your mind” or a wrong size has been ordered, we will exchange or refund as long as the item is returned to us in the unopened original condition and packaging.

The cost of returns is the responsibility of the customer.

Shipping

To return your product, you should email info@hellomeow.com.au for return address details. You are responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non-refundable. Items returned to us should be in their original packaging. Do not send COD items as these will not be accepted. Once your return has been received by us, we can finalise the return for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

EXCEPTIONS

Food

It is important to follow food manufacturers guidelines when giving your pets food. Any changes should be introduced gradually if changing from a different brand or type of food.

Perishable goods such as food cannot be returned or receive a refund.

Toys

No toy is indestructible. Pets will be pets and we know how destructive some can be. You should take this into consideration when purchasing toys.

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