FAQ

What is Laser Engraving?Laser engraving is a process that uses a beam of light generated and focused in a manner that vaporizes material when focused onto a small area. Lasers can engrave on all types of wood, leather, corian, acrylic, glass, plastics and coated metals with incredible detail, and can cut through some materials. Is Laser Engraving included in the price of the award? Laser Engraving is usually included in the price of the item.

What is Diamond Engraving?Diamond Engraving uses a fine diamond tip to scratch into the metal cutting through any painted finish on the material (usually engravers brass or aluminum) showing the color of the metal. Therefore if you engraved a Black Brass plate it would engrave gold, Black Aluminum would engrave silver. Is Diamond Engraving included in the price of the award? Diamond engraving is included on all items (except where noted).

What is Sublimation?If you’ve ever seen dry ice, you’ve seen sublimation. Sublimation is the process of going straight from solid form to gaseous form. Using a combination of heat and pressure the sublimation process "fuses" the color "into" the actual surface of the product. This is done on a molecular level where the molecules of the printed surface are actually changed in color - permanently.

What is camera-ready artwork?Camera-ready artwork is artwork or a logo that is crisp, clean, black & white copy or color for sublimation (meaning, not a postage stamp or fax). The idea of “what you see is what you get” applies here. If you send in choppy artwork, your logo will be choppy. If you send in poor artwork it takes time to clean it up therefore adding to the cost or your award.

Can you help me with the wording on my award?Yes we can. What you say on your award is very important. If you need help personalizing your award, we are here to help.

Do we have a catalog?No, not as such. We use our web page. We carry such a large variety of items that it would be virtually impossible to show all the combinations available. If there is something you don’t see or something you want to slightly change on your award we will be more than happy to accommodate you. Feel free to call us for any information that you need on any item.

How long do orders take to process?We try to ship all orders as soon as possible, usually within 48-72 hours, but depending on the time of year, item(s) ordered, availability of stock, and time it takes to actually assemble your order, shipping times will vary. We will notify you of approximate shipping time.

How much is shipping?Standard UPS rates + $5.00 handling How do I order? Please E-Mail or call (559) 299-7476 to talk with a sales representative and we will be more than happy to discuss your order.

What if I have more questions?E-mail us at info@acetrophyshop.com or call (559) 299-7476. Our office is open from 8:00am - 5:00pm PST Monday through Friday. Our customer service representatives look forward to assisting you.