This agency is a real disaster. I view a flat that I really liked. I paid a reservation fee for it. I told them I have a notice of one month to give, the agent told me it was fine, he even called his office to confirm it. So I paid the reservation fee to be told the day after that the landlord wants someone as soon as possible, when I already gave my notice to my actual landlord. They kept making stupid excuses. The agent could have check this information before taking my fee, as this is what yo... read full review

I was a tenant with Taylor Made and have had a truly terrible experience trying to get my deposit back from them after I moved out. I would advise anyone to avoid them unless there is absolutely no other alternative and you aren't planning on transferring the deposit directly from one rent to pay for the deposit for another rent as it has been over two months and they still have not returned mine!
I rented a studio flat from Taylor Made for a year whilst I was working with a company in Bournemo... read full review

Comment on agent fees

I have not rented with any other agent before so perhaps it is common place but Taylor Made will sting you every step of the way in terms of fees. You can only sign a 6 month contract when you move in, as I was there for the year I had to pay almost £200 after the 6 months was up to renew the contract.

As estate agents go, these guys at Taylor Made in Southbourne are probably the best. I've recently become a landlord and I didn't have a clue what was involved but they helped me all the way and have hopefully found me an ideal tenant. I'm happy to recommend them... read full review

We can't recommend Sam and the team at Taylor Made enough. Having previously tried to sell our flat we had encountered problems with inexperienced agents and didn't feel we were receiving a good service at all. Sam was a pleasure to deal with - always called when he said he would, had a great understanding of our property and the type of buyer required and went above and beyond to ensure that things went as smoothly as possible. We are delighted that the saga that was our property sale is now... read full review

A truly dreadful experience.
When moving in there was broken glass on the floor, the toaster and kettle did not work, and there were several lightbulbs already out which were too high up to reach.
On departure they claimed the lightbulbs on me! (Costing £126 from my deposit)
They also wanted to sell the property and failed to respond to my request for extended tenancy for 3 months and would not comply with the 2 month notice period.
I have rented properties in many areas over a numbe... read full review

In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a pleasure to have worked with him.
Thanks... read full review

Ross was at all times punctual courteous and reliable. He went beyond the call of duty a number of times. Hard-working and I trusted him - which means a lot! Would recommend this agent He also sold my property and the same applied. Not an easy process though no fault of his but successful in the end.... read full review

I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent
and enthusiastic person. I was able to contact Ross and get a very quick response to my questions, I believe that he is an asset to Taylor Made. Very often Estate Agents don't return calls and give unrealistic valuations, however Ross at Taylor Made was indeed an exception and a pleasure to deal with.
His colleague Susie is also very tolerant and helpful person. All in all I am very ha... read full review

Comment on agent fees

The agents fees were very competitive in today\'s market I felt as though they earnt their fee, just a shame we have to pay VAT!

Selling a leasehold property in need of a lease extension can be a tricky and complicated business with no less than 3 sets of solicitors and 4 interested parties, all made particularly difficult if any one party is unresponsive. Despite the commission from the sale of my little flat being relatively small beer in the scale of things, Sam at Taylor Made has persevered actively chasing and pushing solicitors and the buyer for a total of 7 months finally bringing things to a successful conclusion ... read full review

Ross has a very professional approach. He always kept us informed of the progress of the purchase. He was very proactive in moving the sale along. Definintely would reccommend him and will be using the Branch to manage the letting of the property for us.... read full review

From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull.
Following the acceptance of the offer and during the sales process Ross kept me informed of progress.
As I was not local, he was also helpfull in arranging access to the property for trades to give prices on refurbishment works.
I would not hesitate in recommending them.... read full review

Awful. 1. Agent passed gas bill of £900 from previous tenant onto me. Without my permission. The account was with British gas business with a standing charge of £100 pcm. Took several months to resolve. TM caused problem did not assist in resolving.... read full review

Taylor Made really helped me out, my previous tenant gave me notice and another agent was trying to source a tenant with no success. Taylor Made were recommended to me and they found a tenant within a week which was perfect, they also gave me lots of advice and useful tips, really helpful.... read full review

I dealt with Ross a few times throughout buying our flat and found him to be really helpful, efficient, friendly and approachable and always with a very pleasant calming and 'positive' attitude.... read full review

These guys really knew their stuff Ross was friendly and knowledgable, he got the property sold within 3 weeks 10k over our expectations. Susie was always on the ball and keen to assist with anything she could. I can't recommend the whole team enough, they went over and above to get the job done. Thanks guys !... read full review

Ross was excellent from the very beginning when he assured me that he would sell my flat within 7 days. He did not disappoint! Ross has a wealth of knowledge and coupled with his amenable and friendly manner this makes him a cut above the rest among his peers. Ross went above and beyond his role for me during this transaction, sorting out tedious and complicated problems as they arose, keeping me informed at all stages and was reassuring and efficient throughout. He is a true asset to Taylor ... read full review

Ross at Taylor Made exceeded all my expectations when it came to dealing with the sale of my flat in Southbourne. We had put the flat on the market previously and had no offers and nothing but the usual frustrating interaction with the "other" estate agents. Ross had us 2 offers within 5 days after just 3 viewings by targeting the flat to known clients from his contacts. Ross is reliable, professional and trustworthy, I highly recommend him and will not hesitate to work with him in ... read full review

Just wanted to express my gratitude to Ross at Taylor made for helping me sell my 3 bedroom flat, with my previous agent I had the house on the market for over four months and although I had many enquiries I did not receive a single offer within that period. In stepped Ross at Taylor made and within 2 weeks I had 2 offers on my property. The property is now sold and Ross managed to find me a property that met all my requirements very quickly when I was looking to buy again through another agent.... read full review

I am a new Tenant with Taylor Made and had a great experience. The office staff were great, the lettings negotiator kept me in the loop at all times and got Susie to rush through my referencing so I could move in quick, I found her to always be polite and courteous.
Laura attended the property within a month of the start of my tenancy to check everything was ok, I found her to be helpful and pleasant.
I would defineatley use them again and or recommend to a friend.... read full review

Well what can I say from start to finish the sales side of Taylor Made was fantastic, sold my house within 7 viewings and I was kept up to date all the way through the selling of my home.
Mr & Mrs s... read full review

I have used a few letting agents over the years as a tenant and Taylor Made are, by far, the worst agents I have ever used. No matter how much I liked a property, I would rather lose it than have to deal with them again.
Our experience from the day we received the keys was shockingly poor. The property we rented (in excess of £1500 per month) was in a filthy condition when we were given the keys (dirty bathrooms, unclean kitchen cupboards, filthy oven and cooker, soiled carpets, pvc w... read full review

What agent could do to change your mind?

The Agents should ensure that properties are cleaned professionally prior to a new tenancy starting if the previous tenants did not clean.
Return phone calls and ensure that problems reported to them are dealt with and keep all parties informed.

Laura in the Southbourne office left me a message 3 weeks after she was supposed to carry out a standard property inspection on my flat, to say that she hadn\'t been able to do it (I\'d made sure I was out so assumed it had been done). Instead of explaining, she launched in with \'have you changed the locks?\' (No I hadn\'t) and said she couldn\'t get in with her key. I said I had no problem whatsoever with mine. So I agreed without question that she could come the following morning, and I\'d m... read full review

What agent could do to change your mind?

Have a better approach to customer service- this has been the worst incident I\'ve experienced with them, although there have been four or five times when I\'ve contacted them about something legitimate which needs doing from a safety or maintenance perspective, and they have hurried me off the phone, making me feel like a pest, \'and have not followed my requests ip without a lot of further contact on my part.

The agent was fine up until I removed the property from them as I needed to let it out to a family member. The tenant did not pay his last months rent and asked to use his deposit to cover this, he had a deposit was £750 while the rent was £650, to which I reluctantly agreed. The property was vacated and left in a terrible state including smell of tobacco, cigarette burn on the carpet and a broken window as well as leaving a lot of furniture on the outside of the flat. After waiti... read full review

As per other reviews, the staff were very helpful and friendly up to the point that they received my deposit and rent. From that moment they were patronizing and rude. I stopped using them in Feb this year. I didn\'t write a bad review at the time as I was in the middle of moving out. They did get my full deposit back to me after a few weeks but this was mostly due to me threatening legal action, (helpful website - http://www.tpos.co.uk/make_complaint_rents.htm ).
Today I received a gas bi... read full review

What agent could do to change your mind?

DO NOT USE THESE PEOPLE. I know estate agents are generally regarded as assholes but these people are without souls.
They could have got the date that I could move in right, (not 3 days later)
They could have had the keys ready at 9am instead of 12 noon, I had told them I had taken the morning off to move in.
They could have just done their job
they could have replied to my e-mails or calls regarding a groundfloor window that wouldn\'t lock shut, hot water that rarely worked, the provided \'bed\' that was essentially 1inch thick pieces of infested sponge covering a damaged spring frame. (eventually changed after I quoted fire regulations to them).
They will try to bully you. read up on your rights.
Also try to find anywhere an e-mail or phone number where you can complain to somebody more senior, I don\'t think its an option

These are lettings agents will say anything that suits them. They never return phone calls and invent reasons why you can't have your deposit back almost as if they re on commission to cut a slice. AVOID... read full review

Southbourne office is run by two agents. They go out of way before they get the money, to the extent that they will give wrong information to get landlord and tenants to agree. Thereafter, they are will be difficult to contact, will reply in one line emails and are far from professional. However, having moved house every one year over last 7 years, I can comfortably say that they are by far the worst.... read full review