Councillor Christopher Wellbelove

Visit to Olive Morris House

I first visited the Brixton Customer Centre in Olive Morris House handles enquiries about benefits, council tax, housing and parking can be dealt with at this centre. I was shown self-service terminals to enable people to access general service information, pay bills, report faults and buy parking permits.

Mayor of Lambeth visiting Brixton Customer Centre

I was then given a tour of the offices above the customer centre which is home to the council’s Finance and Resources department. Here I met and chatted with officers who perform a wide variety of roles including the call centre which was of particular interest as I worked in a call centre myself many years ago.

Mayor of Lambeth on a tour of the offices at Olive Morris House

It was great to put faces to the different areas of the council and to hear how divisions were being merged to ensure the council works more effeciently and improving communication within the council.

Mayor of Lambeth visiting the call centre at Olive Morris House

It was clear that the officers I met were dedicated to delivering improvements in service and proud of what they had already achieved.