I used to be happy that I could get someone from NOW SOFTWARE on the phone to answer problems. That is no longer the case. Now you can't even communicate by email.

I've been going back and forth thru the forum to get a response -- what was suggested doesn't work; I've let them know - and I'm waiting days to hear from someone.

This is a very difficult way to communicate and I'm very unhappy. If this is what we have to expect in the future (especially after waiting many months for Nighthawk, which I've paid for), then I think it may well be time to change to Google or Microsoft products.

I look forward to receiving some attention soon or it will be necessary to drop this software altogether.

I'm experiencing the same trouble. I recommended this software to a client of mine (I'm an IT professional) and they are experiencing major problems with duplicate entries. I've made two calls for service over the last 10 days and neither have been answered. Each time I'm simply told that they are slammed and they'll get to me as soon as possible. I would assume that having a maintenance contract would give priority in the queue, but that is obviously not the case. I've been promised a phone call today, but this is only after I let them know that my client was ready to throw their software in the trash. At this point this is probably going to cost them business as well as cause me to lose a client.

While Iím still holding out for NightHawk, I have a family member who canít; therefore, just how does one move their calendar info from Now-Up-to-Date (NUD) to iCal? I see that NUD can export its data as a text file, but how does oneóif one canóget NUD data into iCal (other than re-keystroking Rolling Eyes )? Is there a utility program to act as the middleman?

Since I have multiple calendars in one application. I sucked it up and manually rekeyed each appointment. That way I KNOW that all appointments were in there and since I didn't trust NUDC, I thought that would be a better approach then try multiple times to download from NUDC to iCal-- especially if NUDC is prone to corruption (I've become quite good at reinputing appointments because of NUDC corruption) Now, I have no trouble with corruption, and as a bonus, I can sync effortlessly with my Palm -- which I shelved long ago because NUDC could not sync properly.

While Iím still holding out for NightHawk, I have a family member who canít; therefore, just how does one move their calendar info from Now-Up-to-Date (NUD) to iCal? I see that NUD can export its data as a text file, but how does oneóif one canóget NUD data into iCal (other than re-keystroking Rolling Eyes )? Is there a utility program to act as the middleman?

Here is a forum message thread that has a few suggestions that may help:

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