Bots, AI and The Next Customer Communication Platform

Recently my company Drift announced Drift 2.0 and I want to take a quick second to share a little more about what we’re up to…

Over the last few months, nearly 4,000 businesses have used Drift to talk to their customers (and people who are just visiting their websites).

But that was just part one. Our mission at Drift is to help businesses grow by delivering a better, personal experience across every conversation your customers have with your company and we’re just getting started.

With the launch of Drift 2.0 today, we’re bringing the power of Artificial Intelligence to the most important part of your business: the relationships you have with your customers. And the response was amazing — we were the number one product for the day on Product Hunt.

With Drift 2.0, we can finally help the largest companies around the world deliver the highly personal experience that modern customers demand.

This is where Artificial Intelligence (AI) comes in.

And we know “artificial” and “personal” together might sound funny, but here’s how it can help make things better. Modern customers expect a highly personal experience. They want every interaction with your business to feel like a one to one conversation.

Drift can understand all of the conversations your customers are having with your company, and help get the right message to the right person at the right time.

With the help of machine learning, your business will be able to deliver a personal customer experience at scale — that means no more worrying about sales reps wasting time with support questions, or angry customers going unanswered for days.

But we believe that we’re in the middle of a big shift in marketing and we need your help. We believe that helping is the new selling, and that customer experience is the new marketing.So come help us transform the way that the world does business 🙂