MNsure center receiving large number of calls

ST. PAUL – The MNsure Contact Center had received more than 9,600 incoming calls from Minnesotans with questions about health insurance as of noon on Monday.

That is almost double the total amount received on Dec. 31, so some phone users may not get through to an agent. The average hold time at the MNsure Contact Center is 18 minutes, and is expected to increase throughout the day.

Those that are not able to get through, or that are having difficulty enrolling online, should fill out the MNsure Enrollment Attempt Form, found at MNsure.org. A MNsure representative will contact them later to complete enrollment.

The MNsure Contact Center received 3,213 incoming calls on Friday; the MNsure Contact Center received 5,440 calls on Dec. 31.

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