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I don't know. I battled that page for a couple weeks and got it to work once, apparently by accident.
It worked one time on a Win2K laptop using IE 6. And I had to clear cache/temporary files. It wouldn't work a second time.
Tom

Admin tried to solve same problem for me for a couple of weeks because the daily updates ceased. It worked for a while and has now ceased yet again.
Go to Internet Options and delete temp files, History, Cookies etc and then try again. The "Handle" should reappear.
Neil.

Hi CharlieBrown,
Unfortunately, NeilD has the best option right now. We should have this problem completely fixed, forever, by the end of the month.
I can dig in to the backend and try to manually update if you e-mail me the new address at editor@itknowledgeexchange.com.
Thanks again, and sorry for the inconvenience!

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