Everything you need to know

Got a question?

We’ve written our Combined Product Disclosure Statement and Policy Wording to be as clear and helpful as possible. But, if something doesn’t quite make sense we’d love to chat with you to answer any questions. You can reach us in a couple of ways.

Who is TBU?

Travel By Us is a 100% Australian owned and operated travel insurance company for Australians. We take care of you with a range of travel insurance products to suit every trip and budget along with dedicated emergency assistance, customer service and easy online claims.

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Questions? Feedback?

Benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. “Travel by Us” is a trading name of Insured by Us (ABN 84 604 520 952) located at Level 5, 63 York Street, Sydney, NSW 2000. The policy is issued through Agile Underwriting Services Pty Limited (AGILE) (ABN 48 607 908 243) and is underwritten by certain underwriters at Lloyd’s. Please make sure to read the Product Disclosure Statement and Financial Services Guide to make sure that the product meets your needs.

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Coronavirus Travel Alert

The Coronavirus outbreak has continued to develop and we want to ensure you understand how it effects your travel insurance.

If you are buying a new policy today, you will not be covered for any events related to Coronavirus.

If you bought your policy before 12:00am AEST on 20th January 2020, you may be covered as per the benefits of your specific PDS. We only cover cancellations if the destinations you are travelling to have been assigned a ‘Do Not Travel’ advisory warning by the Australian Government in their website https://www.smartraveller.gov.au/. We do not cover cancellation for change or mind or fear.

If you bought your policy after 12:00am AEST on 20th January 2020 and before 4:00pm AEST on 31st January 2020, you may be covered for claims directly related to travel delays as a result of quarantines at major airports directly related to the Coronavirus (2019-nCoV). Please be aware our policies only cover connecting flights where the stopover was originally scheduled on your itinerary for more than 6 hours.

If you bought your policy after 4:00pm AEST on 31st January 2020, you will not be covered for claims related to the Coronavirus (2019-nCoV). It would be expected the policy was entered into with awareness of the virus and its developments.