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Guest Experience Ambassador

Corporate Overview

Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest — spanning our business in major cities across 10 states.

Our Company is dedicated to putting people first. FHG's strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

Job Description

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Guest Experience Ambassador. The Guest Experience Ambassador will work closely with the all guest service areas of the hotel. This position will provide leadership and guidance that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.

Responsibilities include but are not limited to:

* Practices team-oriented leadership that enhances the guest experience.
* Driven to increase customer loyalty and repeat business.
* Surprises and delights our guests when delivering Service Recovery.
* Anticipates and quickly reacts to guests and operational needs.
* Provides continuous feedback to employees and leadership to ensure success of the guest’s experience.
* Ability to rally and redirect a team when necessary.
* Exhibits a "Whatever it Takes" approach to leading people and operational responsibilities.
* Finds creative solutions to problems and thinks with the end in mind.
* Flexible work schedule (weekends and holidays required).

Job Requirements

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Guest Experience Ambassador. The Guest Experience Ambassador will work closely with the all guest service areas of the hotel. This position will provide leadership and guidance that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.

Responsibilities include but are not limited to:

* Practices team-oriented leadership that enhances the guest experience.
* Driven to increase customer loyalty and repeat business.
* Surprises and delights our guests when delivering Service Recovery.
* Anticipates and quickly reacts to guests and operational needs.
* Provides continuous feedback to employees and leadership to ensure success of the guest’s experience.
* Ability to rally and redirect a team when necessary.
* Exhibits a "Whatever it Takes" approach to leading people and operational responsibilities.
* Finds creative solutions to problems and thinks with the end in mind.
* Flexible work schedule (weekends and holidays required).