Local builder receives customer-service award

Sunday

Sep 29, 2013 at 12:01 AM

ORMOND BEACH — Vanacore Homes recently received a customer-service award from Bonded Builders Warranty Group for being claims free from 2000 to 2012. Bonded Builders is a Port Charlotte-based provider of third-party warranties that cover home buyers for 10 years structurally, two years on plumbing, electrical and duct work, and one year on materials and workmanship.“Twelve years of no claims, that’s significant,” said Scott Vanacore, who co-owns Ormond Beach-based Vanacore Homes with his younger brother Todd. “In that period, we’ve probably built just over 500 homes.”Doug Wenzel, sales and marketing director for Bonded Builders, said the award shows that Vanacore Homes “is taking care of its customers,” not only during the construction process, but also after the home has been completed and that if problems arise, the company is quick to remedy the situation.“There’s no such thing as a perfect home,” Wenzel said, “so 12 years (without a claim) is a good amount of time.”— Clayton Park

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