Your Visit

Frequently Asked Questions

West Asheville

7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)

South Asheville

(828) 274-1462

Mon.-Fri.: 8am-5:30pm
Sat. & Sun.: 10am-4pm

7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)

Weaverville

(828) 645-5088

Mon.-Fri.: 8am-5:30pm
Sat. & Sun.: 10am-4pm

7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)

Brevard

(828) 883-2600

Mon., Wed., Thurs., Fri.: 9am-4pm
Sat.: 10am-4pm
Tues. & Sun.: Closed

Open 5 days a week

East Asheville

(828) 210-8325

Mon.-Fri.: 8am-5:30pm
Sat.-Sun.: 10am-4pm

7 Days a Week, 362 Days a Year
(Closed Easter, Thanksgiving and Christmas)

Are you open on holidays?

Mercy Urgent Care West Asheville:

Open 362 days of yearClosed: Thanksgiving, Christmas, EasterHoliday Schedule:Closing at 5:30 pm on the Wednesday before Thanksgiving
Closing at 5 p.m. on Christmas Eve
Closing at 5 p.m. on New Year’s Eve
Open 9 a.m. – 5:30 p.m. on New Year’s Day.

Mercy Urgent Care South Asheville:

Open 362 days of yearClosed: Thanksgiving, Christmas, EasterHoliday Schedule:
Closing at 5:30 pm on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day

Mercy Urgent Care Weaverville:

Open 362 days of yearClosed: Thanksgiving, Christmas, EasterHoliday Schedule:
Closing at 5:30 pm on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day

Mercy Urgent Care Brevard:

Closed: Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s EveHoliday Shedule:
Closing at 4 p.m. on the Wednesday before Thanksgiving
Open 9 a.m. to 4 p.m. on New Year’s Day

Mercy Urgent Care East Asheville:

Open 362 days of yearClosed: Thanksgiving, Christmas, EasterHoliday Schedule:
Closing at 5:30 pm on the Wednesday before Thanksgiving
Closing at 4 p.m. on Christmas Eve
Closing at 4 p.m. on New Year’s Eve
Open 9 a.m.- 5:30 p.m. on New Year’s Day

No. You do not need an appointment to be treated for illness and injury at Mercy Urgent Care. Mercy Urgent Care accepts walk-ins at all of its locations.Please note:You do need an appointment for industrial testing (physicals, drug tests, etc.) Please contact your nearest Mercy Urgent Care location to make an appointment.

How does online check-in work?

Mercy Urgent Care offers online check-in at each of its sites in order to save you valuable time and make your visit as efficient as possible.

Does Mercy Urgent Care treat children?

Yes. Mercy Urgent Care treats children under 18 years of age as long as they are accompanied by an adult. Mercy Urgent Care must receive permission from the primary caregiver prior to administering treatment.

Can Mercy Urgent Care replace a family physician?

Mercy Urgent Care centers do not act as a substitute for a family physician. We encourage everyone to have a physician who can be their primary caregiver. However, Frances Warde Family Health, a subsidiary of Mercy Urgent Care located in Brevard, is a primary-care facility currently accepting new patients. Frances Warde Family Health is at 22 Trust Lane, Brevard, NC; or by phone at 828-884-7990.

Do you provide any education services?

Education is the best way to prevent injury and illness. Mercy Urgent Care offer a variety of classes through Mercy Occupational Medicine.

CPR

First Aid

Automated External Defibrillator (AED)

DOT Compliance Training for Supervisors

Drug Screen Collector Training

What are my payment options?

Mercy Urgent Care is committed to high-quality, affordable, and convenient medical care for non-life-threatening illnesses and injuries. Therefore, Mercy Urgent Care accepts most major insurance plans, offers discounts to self-paying individuals and financial assistance to those who qualify.

Self-Pay

The Self-Pay option offers a discount to those patients who choose to pay in full for theirvisit at the time of service while not utilizing insurance. The Self-Pay option is based on a tiered pricing program, making it a simple and affordable choice.

Level 4 – $299
Specific lab tests not included in the other levels. Please speak with a Patient Service Specialist for further detail

Tiered Pricing is available only to patients who choose Self-Pay and who are not filing third-party insurance. Tiered Pricing does not include screening for sexually transmitted diseases (STDs). STD screening is available for an additional charge. Lab tests that must be sent to a third party may require an additional charge.

Patients must work with a Patient Service Specialist and provide essential financial information in order for Mercy Urgent Care to offer discounted services and other financial relief.

A Patient Service Specialist will work with you to determine your adjusted service amount based on the following tiered schedule:

Qualification Level

Tier 1

Tier 2

Tier 3

100%

$20.00

$20.00

$20.00

75%

$48.00

$70.00

$85.00

50%

$80.00

$110.00

$145.00

As with any of Mercy Urgent Care’s discounted programs, Compassionate Care requires full payment at the time of visit. In extenuating circumstances, we will work with you to establish an appropriate payment plan based on the amount due and your financial status.

For more information or questions regarding about qualification, please call Mercy Urgent Care at (828) 252-8957 and choose Option 2.