What is necessary to provide when open an BW-WHM* incident

As a member of Product Support I have seen recently a lot of incidents that can improve the processing time if the necessary information for analysis is available in the incident when it is created. Therefore I decided to create this blog post to describe some information that are very relevant to be provided when an incident is created under my area.

What is necessary to provide when open an BW-WHM* incident ?

To be able to analyse incidents on the BW-WHM* component, supports needs some initial information, and some information depends on each component.

The bellow wiki page describe in details what customers should provide for SAP Support when open incidents: