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How to turn on error logging for Napster 6 software

This article contains instructions on how to gather the error logs while facing any issues with the Napster 6 PC software. This will help us to know the exact issue and fix it.

Please follow the steps below to turn on and off error logging for Windows 7 and 8 OS

WINDOWS 7:

1. Click the Windows button in the bottom left corner2. Enter “Environment Variables” in the Search box and hit the Enter

3. Click “New” under the “User Variables For Administrator” box4. Enter “Rhapsody_Logging” in the “Variable name” box5. Enter “Console” in the “Variable value” box6. Click “OK” to close all open boxes and close any other open windows

7. Open Napster 6. A black window also opens showing a log file being created.8. Use Napster 6 to reproduce the problem. The log file will write down what happened.9. After the problem occurs, leave Napster open10. Click the Windows button the bottom left corner11. Enter “Task Manager” in the Search box and hit Enter. The Task Manager will open.12. Click the “Processes” tab12. Scroll to “Napster.exe”13. Right-click on ‘Napster.exe”14. Choose “Open file location." A new window will open.

15. Scroll to “Rhapody.Windows.log.txt”16. Drag “Rhapsody.Windows.log.txt” to the desktop ( Note: Please close Napster PC client before you drag this file to the desktop)17. Attach “Rhapsody.Windows.log.txt” to an email and send it to help@Napster.com with the subject line “Napster 6 log file.” Please also include a short summary of the problem.

Now you can turn off logging:

1. Close Napster 62. Click the Windows button in the bottom left corner3. Enter “Environment Variables” in the Search box and hit Enter4. Click “Rhapsody_Logging” in the “User Variables For Administrator” box5. Click “Delete”6. Click “OK” to close out of all the open dialog boxes and close any other open windows7. Re-open Napster 6. The black logging window does not appear, which confirms that logging has been turned off.

WINDOWS 8 (classic desktop view)

1. Right-click the Windows button in the bottom left corner2. Click “Search”3. Enter “Environment Variables” in the Search box and hit Enter. A new window opens.

4. Click “New” under the “User Variables For Administrator” box5. Enter “Rhapsody_Logging” in the “Variable name” box6. Enter “Console” in the “Variable value” box7. Click “OK” to close all open boxes and close any other windows

8. Open Napster 6. A black window also opens showing a log file being created9. Use Napster 6 to reproduce the problem. The log file will write down happened.10. After the problem occurs, leave Napster open and running11. Right-click the Windows button in the bottom left corner and choose Search12. Enter “Task Manager” in the Search box and hit Enter. A new window opens.13. Click the “Details” tab14. Scroll to “Napster.exe”15. Right-click on ‘Napster.exe”16. Choose “Open file location”

17. Scroll to “Rhapsody.Windows.log.txt”18. Close Napster 619. Drag “Rhapsody.Windows.log.txt” to the desktop ( Note: Please close Napster PC client before you drag this file to the desktop)20. Attach “Rhapsody.Windows.log.txt” to an email and send it to help@Napster.com with the subject line “Napster 6 log file.” Please include a short summary of the problem.

Now you can turn off logging:

1. Close Napster 62. Right-click the Windows button in the bottom left corner3. Enter “Environment Variables” in the Search box and hit Enter4. Click “Rhapsody_Logging” in the “User Variables For Administrator” box5. Click “Delete”6. Click “OK” to close out of all the open dialog boxes and close any other open windows7. Re-open Napster 6. The black logging window does not appear, which confirms that logging has been turned off.

WINDOWS 8 (tile view):

Tile view looks something like this:

1. Move the mouse to the upper right corner of the screen to expose the Search box2. Enter “Environment Variables” in the Search box and hit Enter

3. Click “New” under the “User Variables For Administrator” box4. Enter “Rhapsody_Logging” in the “Variable Name” box5. Enter “Console” in the “Variable value” box6. Click “OK” to exit all open boxes and close any other open windows

7. Open Napster 6. A black window also opens showing a log file being created.8. Use Napster 6 to reproduce the problem. The log file will record what happened.9. After the problem occurs, leave Napster open and running10. Move the mouse to the upper right corner of the screen to expose the Search box11. Enter “Task Manager” in the search box and hit Enter. The Task Manager will open.12. Click the “Details” tab13. Scroll to “Napster.exe”14. Right-click on ‘Napster.exe”15. Choose “Open file location”

18. Scroll to “Rhapsody.Windows.log.txt”19. Close Napster 620. Drag “Rhapsody.Windows.log.txt” to the desktop ( Note: Please close Napster PC client before you drag this file to the desktop)21. Attach “Rhapsody.Windows.log.txt” to an email and send it to help@Napster.com with the subject line “Napster 6 log file.” Please include a short summary of the problem.

Now you can turn off logging:

1. Close Napster 62. Move the mouse to the upper right corner of the screen to expose the Search box3. Enter “Environment Variables” in the Search box and hit Enter4. Click “Rhapsody_Logging” in the “User Variables For Administrator” box5. Click “Delete”6. Click “OK” to close out of all the open dialog boxes and close any other open windows7. Re-open Napster 6. The black logging window does not appear, which confirms that logging has been turned off.