Privacy Policy

Demco Software Privacy Policy

Last Updated: December 17, 2018

Demco, Inc., doing business as Demco Software (together with its affiliates, “Demco,” “we,” “us,” or “our”), takes great care in addressing the privacy and security of data we collect. This Privacy Policy describes the information collected through this website (“Site”) and the software applications and services that we provide to our customers and their end users (“Software”), including our online platforms and mobile applications, and how that information is used and shared. The Site and the Software are, together, referred to below as the “Services.”

This Privacy Policy applies to all users of the Services, including all Site users, all customers who have entered into an applicable license agreement with Demco for use of the Software, library customers’ patrons, and customers’ employees and other end users.

Demco and its suppliers may collect or receive the types of information described below in connection with your access to and use of the Services (together, “Collected Information”). This Privacy Policy also explains your rights and choices regarding your personal information, how we communicate changes to this Privacy Policy, and how you may contact us regarding questions or issues with respect to anything contained in this Privacy Policy.

By accessing or using the Services or by entering into our master license agreement, our mobile app end user license agreement, or any other agreement with Demco that references this Privacy Policy, you agree on behalf of yourself and any institution, organization, or company that you represent (together, “you”) that you have read and understand this Privacy Policy.

If you have any questions or concerns about our use of your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

Modifications to this Privacy Policy

This Privacy Policy is incorporated into and made a part of each agreement governing access to and use of the Services, including the Site’s Terms of Use, our license agreements with customers, and our mobile app end user license agreements with our library customers’ patrons. We reserve the right to modify this Privacy Policy at any time, in our sole discretion. All changes will be effective immediately upon posting to the Services. If any modifications are material, we will provide a prominent notice of those changes on the Services or otherwise communicate those changes to you. Material changes will be communicated to our customers in accordance with the applicable agreement.

Continued use of the Services following any modification to this Privacy Policy will constitute acceptance of and agreement to be bound by those modifications. If you do not accept or agree to the modifications, your sole and exclusive remedy is to stop using the Services except as expressly provided below (as applicable).

Where any material changes to this Privacy Policy are not acceptable to a customer that has subscribed to or licensed our Software, that customer may, terminate that agreement upon 30 days’ prior written notice to Demco, provided the customer pays Demco all outstanding fees due under that agreement.

Information We Collect and How We Collect It

The information that we may collect from or about you broadly falls into the following categories:

Information collected through your use of the Services, for example, data collected by the servers used to operate the Services (e.g., IP addresses), data collected by cookies, data collected by analytics and advertising services, and data collected by social media platforms.

We Collect Information that You Submit

Personal Information. You do not have to disclose information that identifies you as an individual in order to visit the Site or to access certain of our Software but, in order to use certain features and functions of the Site or Software, you will need to disclose certain personal information. For example, personal information must be entered when submitting an inquiry to us through the Site, when requesting a demo of our Software, or, as applicable, to register for an event, reserve a room, or sign up for a reading program through our Software.

Additionally, although you, as a library patron, may download our mobile applications (“Apps”) without disclosing personal information, you must verify your library institution by providing your library card number in order to use our Apps. If you do not have a valid library card number, you will need to obtain one from your library in order to use the App.

We do not collect personal information unless such information is voluntarily provided to us, which information may include your name, email address, mailing address, telephone number, and payment information. We use personal information as described below, including to communicate with you in connection with your use of the Services and to provide and support the Services, subject in each case to applicable laws and the terms of this Privacy Policy.

Information About Use of our Apps by Library Patrons. We will collect all data, information, and other content that you, as a library patron, enter, submit, upload, or transmit using an App (e.g., event and room reservation information) or that is otherwise collected by our Apps in the course of your use of our Apps, including all data regarding your access to or use of the App (e.g., performance statistics and usage data).

Information About Use of Our Software by Customers and Their End Users. If you are a customer of Demco and have subscribed to or licensed any of our Software (e.g., those for event management or room booking), we will collect all data, information, and other content that is entered into, submitted to, uploaded to, or transmitted using the Software by you, on your behalf, or by your patrons (e.g., patron names, patron library card numbers, payment information, event registration information, and information about library branch locations) or otherwise collected by the Software in the course of your use of the Software, including all data regarding your access to or use of the Software (e.g., performance statistics and usage data) and any information you submit in connection with Software accounts (e.g., your name, email address, job title, organization name, organization type, and other account profile information). We will also collect all data, information, and other content that is entered into or otherwise provided via the Site by you or on your behalf, for example, Software support tickets, other communications with our support team, and data on when and how you access our Software support knowledgebase.

Single Sign-On by Library Patrons. Additionally, with certain of our Software, as a library patron, your library account will be linked with your Demco account, including for purposes of authenticating your library account. As a result, Demco may access, handle, and store content and other information that you have provided through your library accounts. These single sign-on features may require us to implement cookies, plug-ins, and application protocol interfaces (APIs).

User-Generated Content. You acknowledge that the Services may allow you to enter, submit, upload, or transmit content via the Services that is then made available to other users of the Services (“User-Generated Content”). User-Generated Content that you provide is posted on the Services at your own risk. We cannot guarantee that submitted User-Generated Content will not be viewed by unauthorized persons. You understand that, even after removal, copies of User-Generated Content that you have provided may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and other users of the Services. Demco will make User-Generated Content available to other users of the Services, as applicable, and will use and disclose User-Generated Content for the purpose for which it was provided, for example, to display feedback on customer events in the Software and to publish user comments on our Site blog.

Payment Information Submitted through the Software. Payments submitted through our Software for services provided by our customers (e.g., for room reservations or event registrations) must be made by credit or debit card. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor. Demco does not directly access, handle, or store credit or debit card information. To submit a payment the Software user will need to submit their name and their credit or debit card type, number, expiration date, security code, and billing address. Payment by credit or debit card is subject to the approval of the card issuer. We will not be liable in any way if a card issuer refuses to accept a credit or debit card for any reason. We will maintain a record of the payments that are submitted using the Software.

Mailing List Information. If you sign up or otherwise opt in to receive promotions from us, you will need to submit your email address. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email. We may use third-party email providers to deliver these communications to you.

Refer a Friend. If you choose to use our referral service to tell a friend about our Software, we will ask you for your friend’s email address. We will automatically send your friend a one-time email invite to visit the applicable Demco website. We will store this information for purposes of sending this one-time email and tracking the success of our referral program.

Career Opportunities. The Site may include or link to job descriptions for opportunities at Demco from time to time. To view career opportunities at Demco and to submit job applications you will be redirected to an online career portal hosted and operated by a third party. We encourage you to review the terms and privacy policy posted on that portal. If you submit job application materials to that third party, those materials will be shared with us so that we may use those materials to evaluate your qualifications and, where appropriate, respond to you. Submission of materials does not require us to review them or consider you for employment.

Other Information We Collect

We also collect and use the following types of information:

IP Addresses and Related Data. The servers used to operate and provide the Services may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Services, including Internet protocol (“IP”) addresses assigned to the computers and other devices from where you access the Internet, your Internet service provider (ISP), your approximate geographic location, your browser type, the pages you access on the Services, the length of time you spend on the Services, date and time stamps, and clickstream data. Demco may use this information to administer the Services and their servers, to generate statistical information, to monitor and analyze Service traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve the Services’ content and the products, services, materials, and other content that we describe or make available through the Services. We may combine this information with other Collected Information (including personal information) and information obtained from third parties for the purposes discussed below. The suppliers that we use to provide the Services may collect information about your visits to and use of the Services. Some of this information may be collected using cookies and similar tracking technologies as explained further below under “Cookies.”

Geographical Location Information. In addition to the approximate geographic location information collected as discussed above, we may, with your consent, access more specific location information to enhance the user experience and increase the usefulness of the Services. This includes both geographical location information that you input using the Services (e.g., when you enter your physical address) and geographical location information collected by device-based location services, such as GPS data and data collected by similar technologies.

You may choose to allow us to access your location by granting the Services access to your location when prompted or through your device’s location services settings or through the Software itself, as applicable. If you do not want us to use your specific location information collected, you may opt out of that use through your device’s location services settings. You may also turn off the location services in the applicable Software’s account settings where that option is available or on your mobile device.

Cookies. Some of the Services automatically use cookies to track Service use and to facilitate and enhance the user experience on the Services. Cookies are small pieces of information that that are stored on your device’s hard drive by your browser. The Services may implement both cookies that we implement ourselves and third-party cookies, which are implemented by our vendors and other third parties. We use cookies to streamline navigation of the Services, log user preferences to better facilitate a user’s next visit (e.g., by remembering your contact information or log-in credentials), track how you access and use the Services, to learn how popular parts of the Services are and aren’t, and facilitate use of interactive features on the Services.

A cookie can either be a “session” cookie or a “persistent” cookie. Session cookies exist only for so long as you are visiting the applicable website. Session cookies are typically deleted or removed when you exit or quit your browser. Persistent cookies exist for a set period of time, for example, six months or one year. Each time you visit a website that has implemented a persistent cookie, that cookie will remain active until its predetermined expiration date. You can also manually delete persistent cookies as discussed below.

Most browsers automatically accept cookies. You can disable this function, but disabling cookies may impact your use and enjoyment of the Services. Certain features of the Services may require cookies to be active and to function properly. When cookies are disabled, such features may not be available. Most browsers allow users to manage cookies in the browser’s settings. For example, a browser may allow you to reject cookies from certain websites, reject certain types of cookies regardless of the website, reject or disable all cookies from all websites, and/or delete cookies stored previously. Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new computer, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file. Our suppliers may use cookies and other tracking technologies to track Service users across the Internet to understand how you get to the Services and for the analytics purposes disclosed in this Privacy Policy.

The Services may also use Flash cookies, which differ from the browser cookies discussed above with respect to the amount and types of data collected and how the data is stored. Cookie management tools provided by your browser will not remove and cannot manage Flash cookies. To learn about managing your Flash cookie settings, visit the Flash player settings page on Adobe’s website here.

How We Respond to Do-Not-Track Requests. Because of the automated collection of data using cookies on the Services as discussed above, we do not honor “Do Not Track” requests.

Website Analytics. Certain Services use third-party analytics tools such as Google Analytics to collect and process information about your use of the Services, including when you visit the Services, URLs of the websites that you visit prior to visiting the Services and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this information and your web browser will automatically send information collected by those cookies to our analytics providers. This information is stored on the analytics providers’ servers. Our analytics providers use this information to provide us with reports that we will use to improve the Services’ structure and content, for example, reports about Service traffic and user visits to the Services.

For more information on how Google uses this data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps“. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent Demco from using other analytics tools and will not prevent data from being sent to the Services themselves or to Google. You may disable cookies as discussed above, but that may impact your use and enjoyment of the Services.

Mobile App Analytics. Our Apps use third-party mobile application analytics tools, including Firebase (a Google product), to collect data about your use of our Apps, which data your device automatically sends to and is stored by those analytics providers. This data includes performance metrics, page views, usage data, and request and response times. Our mobile app analytics providers use this data to provide Demco with reports about use of our Apps. We will use this data to improve the Services and our other products and services. We may implement the following Firebase features on the Apps: Realtime Database, Crashlytics, Crash Reporting, Cloud Firestore, Authentication, Cloud Functions, Cloud Storage, Hosting, Test Lab for Android, Performance Monitoring, Google Analytics, Cloud Messaging, Predictions, Dynamic Links, Remote Config, Invites, App Indexing, AdMob, and Ads. For more information on how Google uses data collected via Firebase, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps“. You can opt out of Firebase features through applicable settings on your device (e.g., device advertising settings).

Advertising Networks, Personalized Advertising, Remarketing, and Retargeting. From time to time the Services may use or participate in advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms, including Google Ads and advertising retargeting services provided by Facebook (sometimes referred to the Facebook “tracking pixel”) or other social media platforms. These services collect anonymous information about your visits to and interactions with the Services and other websites and will use that information to target advertisements for goods and services. The information collected may be associated with your personal information. These targeted advertisements may appear on the Services or on other websites. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.” For example, a third-party advertising network might collect the type of Internet browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of the Services and other websites, the location of your Internet service provider, the date and time of a visit to a website, and other interactions between you and a website.

If you do not want social media platforms to collect information relating to you via the Services or to link information collected via the Services to your social media accounts, we suggest that you: (a) do not connect to or share information with social media platforms using the Site; (b) hide social media platform plug-ins using an ad blocker; (c) always log off completely from social media platforms before visiting the Services or other websites and delete all related cookies; and, (d) where the option made available by a social media platform, disable the advertising services and networks operated by that platform.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Please remember that changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time.

Social Media. The Services may allow you to connect to and share information with various social media platforms, for example, Facebook, Instagram, Twitter, YouTube, LinkedIn, and Pinterest, but the Services will not log you in to those social media platforms automatically. These features may require us to implement cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms to facilitate those communications and features. We may share information that you provide us or that we may collect about your use of the Services with those platforms and that information will be subject to their privacy policies. We cannot control any policies or terms of such third party platform. As a result, we cannot be responsible for any use of your information or content by a third party platform, which you use at your own risk. We encourage you to review those platforms’ privacy policies:

In addition to the uses described above, Demco and its suppliers may use and disclose Collected Information as described below. Demco does not sell, rent, or license Collected Information except as stated in this Privacy Policy and as permitted by applicable law.

Purpose Collected & Communication with You. We will use and share your personal information and other Collected Information for the purpose for which it was collected, for example, to administer Software accounts, to provide customer support to Services users, to communicate with our customers in connection with usage patterns and statistics for the Software they have licensed from us, and to provide users of the Services with information and communications that they request. Location information will be used to add location information to end user Demco Software accounts and to understand where Service users are located. Location information may also be used to determine your distance to library locations. User-Generated Content will be made available to other users of the Services as applicable and will be disclosed for the purpose for which it was provided as discussed above.

We may use Collected Information to notify you of changes made to the Services (e.g., changes to the Site’s Terms of Use or to this Privacy Policy) and, if you sign up or otherwise opt in to receive promotions from us, to send you promotional materials and other communications as described above. Additionally, we may combine Collected Information with other information in our possession, such as information pertaining to your account(s) with Demco, for purposes of using that information as described in this Privacy Policy. Your telephone number will be used to authenticate you as a user of our Software. If you contact us for support or assistance in using the Services, we may use Collected Information to determine whether or not your system meets the minimum requirements needed to access and use the Services and otherwise to contact you regarding your request.

Sharing Library Patron Information with the Applicable Library. Any information we collect from you as a library patron user of our Software is solely on behalf of Demco’s applicable library customer and may be shared with that library.

Sharing Information with Our Suppliers and Licensors. We share Collected Information with third-party vendors that we utilize to make the Services available, to engage in the use and sharing of Collected Information as permitted by this Privacy Policy, and as may be otherwise permitted by applicable law, which third parties may include without limitation our software developers, payment processors, database providers, analytics providers, ad networks, hosting services providers, and email marketing suppliers. We require our vendors to comply with all applicable data privacy laws and regulations. Our vendors are authorized to and may use and disclose Collected Information as necessary for them to provide the applicable services to us and as provided by their own privacy policies as noted above.

Evaluation and Improvement of the Services. We may use Collected Information: to analyze, develop, and improve the Services (including our Software) and the content, materials, products, and services that we make available through the Services, to inform marketing and communication plans and strategies, to evaluate user needs and customize Service content, promotional emails, and your browsing experience, and for other legitimate and lawful business purposes.

Security and Protection of Rights. We may use and share with third parties Collected Information to the extent permitted by applicable law, including, if it is reasonable to do so in our sole discretion, in the event of a subpoena, court order, law enforcement request, or other security issue. We also use and share with third parties Collected Information if we believe doing so is necessary to protect our rights or the rights of others. This includes disclosing information that is necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies.

Aggregate Data. We may aggregate personal information and other Collected Information to create anonymous aggregate data on Service users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand Service users’ needs, to determine Service user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich the Services and our other products and services.

Business Transactions. All Collected Information is exclusively the property of Demco but, in the event of a change in control of Demco or a merger, acquisition, reorganization, or sale of assets by or of Demco, all information owned by or in the possession, custody, or control of Demco may be transferred, sold, shared, or otherwise disclosed to the successor of the transaction and that successor will be bound to the terms of this Privacy Policy as it applies to that information.

Accessing and Updating Your Personal Information

If you wish to have access to your personal information in our records, please contact us with your request at privacy@demcosoftware.com. You may also request that we update personal information or correct any factual errors that you believe may exist regarding this information.

Access from Outside the United States

If you are accessing or using the Services from outside the United States, please be aware that Collected Information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). The data protection and related laws and regulations of the United States might not be as comprehensive as those in the country from which you are accessing the Services.

Information Security

We have taken physical, technical, and administrative precautions to help protect against unauthorized access, alteration, disclosure, and destruction of information under our control, including Secure Sockets Layer (SSL) technology and firewalls.

The storage and communication of information can never be completely secure, so we cannot and do not guarantee that email messages, other communications, or information provided to us will be completely secure. For this reason, we discourage, for instance, the transmission by email of any information deemed sensitive.

If you become aware of any breach of Services security or this Privacy Policy, please notify us at webmaster@demco.com immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

Third-Party Websites and Software

The Services may contain links to or be linked to websites not maintained or controlled by Demco. Such links are provided as a courtesy and for convenience only. We are not responsible for the privacy policies or security practices of any third parties or any third-party websites. We are not responsible for information collected by or from third-party websites. This Privacy Policy does not apply to any third-party websites or to any personal or other information that you may provide to third parties. You should read the privacy policy for each website that you visit.

Access by Children

The Services are not directed at children under 13 years of age. We do not knowingly collect or use information from children under 13.

For any Software that is made available to the public through our customers, the customer is the operator of such Software under the Children’s Online Privacy Protection Act and Demco receives information solely through the customer, which is responsible for obtaining parental consent from any child under the age of 13 before collecting their information through any Software.

If we learn that a child under the age of 13 has provided us with information, we will delete such information. If you believe that we might have received any information from a child under the age of 13, please contact us immediately at webmaster@demco.com.

If a parent or guardian has created an App account for a minor under the age of 18, the parent or legal guardian represents and warrants to Demco that he or she is the parent or legal guardian of that minor with a right to provide us with the information of that minor.

Contact Us

If you have any questions or concerns about this Privacy Policy, please send us an email with your questions or concerns to webmaster@demco.com or contact us by telephone at 866.434.5098, or by mail at Demco Software, 4810 Forest Run Road, Madison, Wisconsin 53704.