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TheLonelyHeart

Shop owner

AnnouncementWhere each heart and token of love is made for a special reason & that reason is YOU!

Guaranteed Christmas Delivery...

Last day to order for GUARANTEED Delivery by Christmas:
♥ USA- Last day for USA Christmas orders will be Dec. 10th, 2015.
♥ Out of Country by 1st class mail is Nov. 15th, 2015.

***We WILL CONTINUE SHIPPING orders past these dates listed above, we CANNOT guarantee your order will make it in time for Christmas though!

The Lonely Heart specializes in hearts, personalized ribbon, wedding decor, wedding favors, anniversary gifts, gift ideas, home decor & supplies. We cater to the one you love, the bride, soulmates & the hopeless romantic! We hope you find that special heart here that stirs your heart.

The Lonely Heart is a home for hearts that are lonely and may have been forgotten over time. They are a collection of hearts that have been handmade, re-purposed, recycled or found sitting by themselves and forgotten or maybe even worse, never been loved. They are waiting for you to adopt & gift them to the one you love!

All items are handmade to order, please allow us 3-5 business days to complete your special heart(s)! We will contact you when we ship to let you know your heart or token of love is on its way!

►***OUT of COUNTRY orders***
As of Jan. 17, 2016 the USPS raised rates. If you are ordering more than 1 item, please contact us prior to ordering. We will see if we can give you a better combined shipping price. Due to weight fluctuations of our items it makes it very difficult to calculate multiple items within the shipping system.

►Combined Shipping Cost USA: Add most additional items for $1.50 each USA. Our heavier items will be a bit more.

➤We will refund any excess shipping cost over $2 once postage, packaging material & shipping insurance costs have been met.

➤Our workshop is open Monday through Friday, closed on Saturday & Sunday.

Hugs & ♥-
Brandee & the girls

Announcement

Last updated on Nov 19, 2016

Where each heart and token of love is made for a special reason & that reason is YOU!

Guaranteed Christmas Delivery...

Last day to order for GUARANTEED Delivery by Christmas:
♥ USA- Last day for USA Christmas orders will be Dec. 10th, 2015.
♥ Out of Country by 1st class mail is Nov. 15th, 2015.

***We WILL CONTINUE SHIPPING orders past these dates listed above, we CANNOT guarantee your order will make it in time for Christmas though!

The Lonely Heart specializes in hearts, personalized ribbon, wedding decor, wedding favors, anniversary gifts, gift ideas, home decor & supplies. We cater to the one you love, the bride, soulmates & the hopeless romantic! We hope you find that special heart here that stirs your heart.

The Lonely Heart is a home for hearts that are lonely and may have been forgotten over time. They are a collection of hearts that have been handmade, re-purposed, recycled or found sitting by themselves and forgotten or maybe even worse, never been loved. They are waiting for you to adopt & gift them to the one you love!

All items are handmade to order, please allow us 3-5 business days to complete your special heart(s)! We will contact you when we ship to let you know your heart or token of love is on its way!

►***OUT of COUNTRY orders***
As of Jan. 17, 2016 the USPS raised rates. If you are ordering more than 1 item, please contact us prior to ordering. We will see if we can give you a better combined shipping price. Due to weight fluctuations of our items it makes it very difficult to calculate multiple items within the shipping system.

►Combined Shipping Cost USA: Add most additional items for $1.50 each USA. Our heavier items will be a bit more.

➤We will refund any excess shipping cost over $2 once postage, packaging material & shipping insurance costs have been met.

Ok, so I know this is crazy, but I am in love w/ the packaging. I bought for myself, but could have easily been given as a give w/ additional wrapping. The mistletoe is also ver beautiful, it looks exactly like the picture. The sparkle really makes it special. I'm going to have to get another one.

When we started The Lonely Heart it was our last hope to save all our dreams we had built up over the years. God was merciful & blessed us richly!

We are entirely family owned. It started with myself, Brandee, by the end of the year my second oldest of our 5 daughters was helping full time. She has now moved on & is missed. My four other daughters now assist with various tasks in the shop.

We are asked a lot why our shop is named The Lonely Heart when you specialize in love, romance & weddings. When I started the shop, I needed to be able to create in all kinds of media as the mundane can destroy one’s soul, I love to explore & try new things, I did not want to be tied to one thing. Hearts can be created from anything & everything, so the shop was to be just focused on a shape, instead of a media. Thus our hearts were to be a “lonely heart” until they found a forever home. We never dreamed we would be serving the wedding industry. So now we just smile & chuckle when we tell our shop’s name!

I love hearts! A heart is a very powerful symbol we can each relate to & it unites us. There is something special when you gift your heart to someone, it's a gift filled with love, trust & opens us up to vulnerability; it is the ultimate gift you can give. My favorite hearts are the ones that have already been loved. They show the marks of a life much like us in our struggles, discoveries, & joy in our journey of life. No two hearts are exactly alike making them unique just like us! The gift of a heart can celebrate life, new beginnings, morn with us, or simply make us smile knowing someone is thinking of us!

We hit a major business goal of 10,000 sales thanks to our Lord & our amazing customers! We celebrated with a shop makeover, a jar filled with 10,000 pennies & dinner. One of my favorite things about my business is I am surrounded daily by the people I love dearly! Our work space has touches of our bond & love throughout it. I believe it shows in our creations that we share & create for our clientele.

Each one of us at The Lonely Heart has a soft spot for love & romance. I truly believe it shows in our work & customer service. Our clients are the heartbeat to our hearts! Our customer service is second to none, read our feedback, you become part of our family when you purchase from The Lonely Heart.

Around the web

Shop members

Brandee

Owner, Maker, Designer, Curator

I'm just your average ordinary extraordinary girl trying to live in her dream world.
In love with my hubby of 26 years. Mom of five beautiful & amazing daughters. We live in our little white farm cottage with a small hobby fancy bird farm.

Ash-A-Lee

Shipper, Customer Service

Ash-A-Lee always has a smile with a wisecrack!
She takes care of shipping & helps take care of our lovely customers!

NiNi

Mail Lady, Assistant

NiNi is my little sugar booger cowgirl. She helps out wherever she is needed & at the end of day she takes your items, made with love, to the PO for delivery.

HanaNana

Assistant

HanaNana our queen of hats & fashion who has one of the fastest mouths with a joke. She helps wherever she is needed & keeps us laughing!

Shop policies

Last updated onNovember 19, 2016

The Lonely Heart is owned by a mother & her daughters. We strive to provide you with personal one on one service. We have good ole fashion customer service. We hope your visit to our shop was wonderful & hope you'll come back time & time again.

xo- Brandee & the girls

Guaranteed Christmas Delivery...

Last day to order for GUARANTEED Delivery by Christmas:
♥ USA- Last day for USA Christmas orders will be Dec. 10th, 2015.
♥ Out of Country by 1st class mail is Nov. 15th, 2015.

***We WILL CONTINUE SHIPPING orders past these dates listed above, we CANNOT guarantee your order will make it in time for Christmas though!

➤Please read the item description fully, this will ensure there is no miscommunication. Have a question, please ask, we are here to help!

➤Please read our shop policies, before you make a purchase.

➤We are available by convo (conversation) 8 am -5 pm Monday - Friday.

➤We do not handle orders over the phone. All contact will be handled through Etsy message system. Please ensure your email address is correct, so you receive our messages in case we need to answer your questions.

➤Our workshop is open Monday-Friday, closed on Saturday & Sunday.

➤Orders placed Friday-Sunday will be started on Monday.

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Buy with Apple Pay

Pay with Sofort

Pay with iDeal

Accepts Etsy gift cards

Payment

We Accept:

➤Credit Cards & Paypal

We will start your order as soon as payment is received in full.

➤We will refund any excess shipping cost over $2 once postage, packaging material & shipping insurance costs have been met.

►Add most additional items for $1.50 each USA, $2.00 each for out of country. Our heavier items will be a bit more.

➤There is a $2.00 fee for separate invoices, please let us create a custom order for you for multiple items or purchase your items all at one time.

➤COUPONS not valid with any other offers or discounts. Coupons are not valid on padlocks or vintage items.

➤To receive discount for coupon codes, you must enter it at the time of purchasing. We cannot issue a refund.

➤We do not offer wholesale or bulk discounts.

➤To all AZ residents, sales tax will be charged.

Shipping

Guaranteed Christmas Delivery...

Last day to order for GUARANTEED Delivery by Christmas:
♥ USA- Last day for USA Christmas orders will be Dec. 10th, 2015.
♥ Out of Country by 1st class mail is Nov. 15th, 2015.

***We WILL CONTINUE SHIPPING orders past these dates listed above, we CANNOT guarantee your order will make it in time for Christmas though!

►***OUT of COUNTRY orders***
As of Jan. 17, 2016 the USPS raised rates. If you are ordering more than 1 item, PLEASE contact us prior to ordering. We will see if we can give you a better combined shipping price. Due to weight fluctuations of our items it makes it very difficult to impossible to calculate multiple items within the shipping system.

►Combined Shipping Cost USA: Add most additional items for $1.50 each USA. Our heavier items will be a bit more.

All orders are handmade to order, please allow us 3-5 business days to complete your special heart(s) &/or token(s) of love. We will contact you the day we ship your order, so you know it's on its way to you.

➤EXPRESS SHIPPING: Do you need it FAST, just let us know. We can usually work you in & get it to you ASAP! If you are ordering more than 1 item, please contact us first, so we can give you an accurate shipping price! Most EXPRESS ORDERS SHIP WITHIN 24 HOURS minus weekends & are delivered within 3 business days once it is shipped!

Please leave an email address or text # in the Note to Seller box that we can reach you in case we have questions.

➤We ship all orders insured, your order is protected against theft, losses or poor handling by the USPS. You must contact us within 1 week of delivery of any concerns.

➤YOUR ETSY ADDRESS
PLEASE make sure it is correct, that is the one we ship to. If you need to change your address, please let us know promptly.

If we need to reship an order due to misinformation supplied, the customer will be responsible for additional shipping fees. We are not responsible for lost orders due to incorrect or incomplete addresses, this responsibility is the customers. We will not refund an order if your address is wrong.

➤Please realize we are all at the mercy of the USPS, while they are usually pretty good about getting packages to you in a timely matter, sometimes they fail. I ask that you do not count this against our store. They are a different company and are not a part of us.

➤SHIPPING TIME - IN THE USA - most orders are received within 3-6 business days once package has been shipped!!!

➤Domestic Mail in the USA
Small orders are shipped by 1st Class. If your package is over 13 ounces it will be shipped by Parcel Post. This usually takes 10-14 days to be delivered. If you need it sooner, please ask & see if Priority is available, it does cost more though.

➤PERSONAL -VS- BUSINESS ADDRESS
We will no longer ship personal orders to a business address, unless you are the owner. We will only ship to your personal address. Please notify us immediately if you need to change your address as it will delay your order. BUSINESS OWNERS we will ship to you, but we cannot put your name, it must be your business name & a recognized business name to the address, you must be the owner. We will not guarantee a personal delivery to a work address, nor will we replace it if you choose to have it delivered there.

- - - - INTERNATIONAL ORDERS ONLY - - - - -

The following applies ONLY to international orders:

➤INTERNATIONAL SHIPPING TIME (outside the USA)
The average shipping time is 3 weeks. International orders are shipped via USPS First Class International, which takes an estimated 3-8 weeks to arrive. BUT it can take up to 8 weeks due to "Customs", neither you, nor I can control this! Please allow plenty of time for your order's shipment.

➤BRAZIL can take 8 to 12 weeks to receive a package! Please allow enough time to receive your order.

If you need your order by a certain date, Express Mail International may be available, usually delivered within 7 business days, it starts at $60.

➤ADDITIONAL CHARGES BY YOUR COUNTRY
Customers are responsible for ALL customs, VAT and brokerage fees assessed by your country.

If you do not wish to pay customs fees, please do not order as we will not refund your order, if it is "not claimed" at the Post Office.

➤PERSONAL -VS- BUSINESS ADDRESS
We will no longer ship personal orders to a business address, unless you are the owner. We will only ship to your personal address. Please notify us immediately if you need to change your address as it will delay your order. BUSINESS OWNERS we will ship to you, but we cannot put your name, it must be your business name & a recognized business name to the address, you must be the owner. We will not guarantee a personal delivery to a work address, nor will we replace it if you choose to have it delivered there.

➤UK CUSTOMERS
Please be advised the UK has become very aggressive for out of country orders, they charge a tax on all packages over the value of £15 & up, they take into account your order, shipping & insurance, VAT (sales tax) is payable at 23%, in addition there is a flat rate Royal Mail handling fee of £8. All VATS are the responsibility of the customer, not the exporting country, The Lonely Heart or Etsy.

➤All orders are protected for breakage or loss through the USPS. Please contact us within 48 hours of receiving for any damage! If you have not received your order let us know promptly, please.

➤PLEASE if you are ordering multiple items, let us create a custom listing for you. We can usually give a better combine pricing for shipping. We will only refund on excess shipping cost once postage, handling, packing materials & insurance has been covered & over by $2 or more.

➤There are no refunds on orders, if your address is incorrect. This includes orders shipped to work addresses, if you are not the owner of the business. If your address is incorrect the customer is responsible for charges to reship order.

➤There are no refunds on orders for customs, VAT and brokerage fees assessed by your country.

➤If you do not wish to pay customs fees, please do not order as we will not refund your order, if it is "not claimed" at the Post Office.

➤20% restocking fee, only upon approval. Final refund will be given in store credit.

➤All return shipping is to be paid by customer, unless the error was ours.

Additional policies and FAQs

We will not personalize items with obscenities, curse words nor derogatory remarks. We will cancel & refund order promptly.

More information

Last updated onNov 19, 2016

Frequently asked questions

Custom and personalized orders

Please add custom requests & personalized requests in the Note to Seller box when you checkout.

Also ensure your email address is correct with Etsy or leave a text #, so we can contact you with any questions about your custom personalized order.

Shipping & Processing Time

We do complete most orders within 48-72 hours, minus weekends! ♥

Most of our items are handmade to order, we do ask you to allow us 3-5 business days to complete your special your special order. We will contact you when we ship to let you know your heart or token of love is on its way!

Need it Fast?!

Sometimes you need it fast & we can more than likely help! :)

Please ask before purchasing, so we can see if we can meet your time frame.

We also offer Express Shipping, this takes 3 days in the USA as we are rural. Express Shipping starts at $30. PLEASE contact us before purchasing as we must set up a Custom Listing for this shipping option.

REFUND on Excess Shipping Cost & Combined Shipping

Excess Shipping & Combined Shipping Cost:

➤Add most additional items for $1.50 each in the USA, $2 out of country. Our heavier items will be a bit more.

➤We will refund any excess shipping cost over $2 once postage, packaging material & shipping insurance costs have been met.