We’ve partnered with Dignity Health to bring a personalized care experience for mothers-to-be with a clinically integrated Docent team.

What We Do

Experience Blueprinting

We use deep customer research and segmentation to design journeys personalized to your patients. You’ll be able to better understand them as people, as well as their unique needs and preferences.

Skilled Patient Liaisons

We empower on and off-site liaisons, or Docents, to coordinate with patients before, during and after their clinical experience. They’ll also inform and assist clinical staff, freeing them to deliver truly human-centric care.

Data-Driven Insights

We give healthcare teams a central platform for real-time patient and experience information. Our platform furthers understanding between patients and clinicians, and gives executives a powerful tool for optimizing workflow.

A Docent Health Patient Journey

Anna

Experienced Mom

Anna is 33, and has a toddler at home. Though she delivered her first child at a competing hospital, she’s now expecting her second and is considering ours. She’s influential among her family and community.

She inquires about tours and birthing classes and Docent responds promptly over her preferred communication channel, text.

A Docent Health Patient Journey

Anna

Experienced Mom

Anna is 33, and has a toddler at home. Though she delivered her first child at a competing hospital, she’s now expecting her second and is considering ours. She’s influential among her family and community.

She inquires about tours and birthing classes and Docent responds promptly over her preferred communication channel, text.

Warm Welcome

Insight

Anna chose our hospital because it's close to home.

Docent-Patient Liaison

Touring the Floor

The Docent welcomes Anna, and offers to tour the maternity floor and discuss her birth "wish list".

Objectives

Anna lives in a desirable zip code from which we are trying to attract new business. She's expressed interest in delivering her baby at our hospital.

Actions

We want Anna to feel confident in her decision, so we call her at her home and leave her a voicemail. She returns our call, indicating interest in our service.

Insights

Anna chose our hospital because it's close to her home, but she's concerned that the maternity floor won't be as "hotel-like" as a local competitor.

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Share Your Patient Experience Story

Too often, healthcare professionals are forced to think about surveys over service – opinions over people. Share your stories of healthcare done right, and the dedicated and inspiring doctors and nurses who know that patient experience matters most.

By submitting material to us, you grant Docent Health worldwide use of the material without time limitation, and the right to use in all communications.

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