Benefits

Improve communication

Increase product quality

Improve customer satisfaction

Ensure accountability

Increase productivity

Bugzilla can adapt to multiple situations

Bugzilla in Action

https://bugzilla.mozilla.org/The “original” Bugzilla used by
various Mozilla projects including Firefox and Bugzilla itself. Note: This is an example of a
publicly-available live Bugzilla site, and not a place to try out Bugzilla. Please use the
test installation if you want to actually try it out.