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FAQs – A Guide To Edinburgh Self Storage

Our central Edinburgh location, state-of-the-art facilities, and self storage expertise are just a few reasons why we are the 1st choice for self storage in Edinburgh. We appreciate not everyone is familiar with the concept of self storage, so we have provided some key information about self storage and the fantastic service we offer. If you still have a question, why not give us a call or use our online chat service during our opening hours? One of our experts will be on hand to answer all of your self storage related questions.

Self Storage Frequently Asked Questions

Self storage is easiest storage solution: you just need to book a space, check-in, store your belongings for as long as you need to, then check out. It could not be simpler. Contact us today on 0131 337 7277 or use our online enquiry form and we can organise things from there for you.

Once you have accepted our offer we will ask you to provide each of the following; a proof of ID (drivers licence or passport) and a proof of address (a utility bill, bank statement or rates bill). We sell all the packaging materials you may require and a padlock to secure your unit. Additionally, we will ask you to make payment of your security deposit which is fully refundable when you vacate and your first period of rent.

Of course you can move in today! Come on along with a photo ID and a proof of address, and as long as we have availability, we will try and accommodate your requirements as best as we can. If you are unsure about anything, just give us a ring on 0131 337 7277 prior to coming in, and we will answer any questions you may have.

We have long opening hours all year round but may make some minor changes over the festive season and the Easter weekend. We would usually notify any amended opening hours on our Find Us page and throughout our social media profiles.

Depending on the location of your unit, you may or not drive to its door. If your unit is within the self storage buildings, you can park your vehicle in the loading bays, load your items onto one of the many trolleys we have at your disposal, free of charge, then make your way inside the building to your unit. However, if your unit has external access, you can of course park right outside it, as long as you are not obstructing the flow of the site traffic.

Of course, you just need to call on 0131 337 7277 and we will be more than happy to assist you. Please note, security questions will be asked to confirm your identity when making enquiries regarding your self storage room or account.

We are sorry but we do not accept pets of any kind within the storage facility. The only exception to this would be guide dogs for the disabled. Otherwise, please ensure to keep your pet(s) safely in your vehicle at all times.

No, however you must be able to demonstrate all your goods being stored in our storage facility are fully insured. You can take out your own insurance but it must cover goods being placed in self storage. Not all household insurances will cover you whilst your possessions are in a self storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using ours. The proof of insurance provided must state that it covers goods stored in a self storage facility, the name of the facility you are storing at, and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.

At Edinburgh Self Storage, we understand that customers' needs may change through time. Whether you would like to decrease or increase the size of your unit, we will be happy to accommodate your requirements provided we have availability. You just need to get in touch with us.

As long as machinery or power tools are not used on site, we welcome all business customers and their trade. For instance, we have a lot of customers who use their storage rooms to manage their stocks or store their archives.

As long as deliveries arrive during our normal opening hours, we will be happy to accept reasonably-sized deliveries for you, and keep them for you for free until a mutually-agreed date. Please note that we are however not responsible for your package once it has been delivered and this is only a small service we offer to try and make it easy for you.

We ask for Direct Debit details to make the management of your account as smoothly as possible, both for you and for us. 14 days before your rent is due, you will receive an invoice notifying you of the day the payment will be debited. When you receive your invoice you won't need to do anything as everything will have been organised when you moved-in. The Direct Debit also allows us to refund you (security deposit etc) within 14 days of the date you moved out.

If you want to change your Direct Debit date, please get in touch with us and we will try and accommodate you as best as we can. However, please note than once set-up, the Direct Debits are normally expected to be taken every 4 weeks.

Yes, we offer discounts for long-term storage which is being pre-paid. Please get in touch with us to discuss your requirements, and we will be delighted to negotiate the best available terms of contract with you.

Yes, we offer a 10% discount to members of the NHS / Emergency Services / Armed Forces as long as a valid ID card is presented. However, terms and conditions may apply. If you have any doubt, do not hesitate to contact us on 0131 337 7277.

We require that you give us 14-days written notice before moving out. We also request that you come in the office on the day you are moving out, to confirm that you have vacated your unit. This allows us to check that your account is in order, allowing us to refund your security deposit. If you fail to either give us sufficient notice or confirm you have moved out, charges will be added onto your account and may result in your deposit not being returned to you in full.

We require that you give us 14-days written notice before moving out. We also request that you come in the office on the day you are moving out, to confirm that you have vacated your unit. This allows us to check that your account is in order, allowing us to refund your security deposit. If you fail to either give us sufficient notice or confirm you have moved out, charges will be added onto your account and may result in your deposit not being returned to you in full.

Yes, we accept notification of moving out by email. You will just need to provide us with the name your storage contract is under, the room number concerned, and your billing address for reasons of security.

If we owe you money when you move out, it will be paid back to you usually within 14 days of you vacating your unit provided you have followed the correct notice procedure.

"Service rating : Very helpful staff. Made my experience stress free by their approachable attitude towards all challenges. I would certainly recommend this service.Product : Great value for money. Special offer of 50% off helped me come in on budget!"