+ NEO and MRA1 devices with firmware version 2.5 or lower will work with ActiLife 5.x and earlier. If you are using ActiLife 6.x. with these devices, the firmware will be automatically updated to the latest revision and will no longer be compatible with ActiLife 5.x. Firmware CANNOT be downgraded from 3.x to 2.x.

** These are not compatible with ActiLife 5.x. ActiLife 6.0.0 or greater is required for these devices.

*** This device requires ActiLife 6.8.1 or higher

**** The GT9X Link requires ActiLife 6.11.5 or higher

The firmware on our devices is automatically updated to the latest revision upon initialization. If you are unable to initialize a device or if you need to reflash the firmware to correct an issue, please refer to the following FAQ article for the procedure to manually flash the device's firmware:

If you need any further assistance, please go to our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also email us at support@theactigraph.com or give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.