Processing Team Lead

Company: Better.com
Location: Charlotte
Posted on: May 22, 2020

Job Description:

About Better.com: We're one of the fastest growing homeownership
companies in America. Why? Because we're making homeownership
simpler, faster - and most importantly, more accessible for all
Americans. By combining smarter technology with a desire to not
just change one piece of the journey but the entire makeup of what
it's like to buy and own a home in this country, we're building
things that don't exist yet. Better.com by the numbers:

We fund $600 million in home loans per month

Nearly $5 billion in loans funded since our inception in
2016

2 years running, we're one of Crain's "Best Places to
work"

We're #11 on Fortune's Best Places to Work in NYC

And #964 on Inc.'s 2019 "5000 Fastest-Growing Companies"

We've secured over $254 million from our investors to date

...and counting We continue to outpace the industry at every
turn. We've recently joined forces in partnership with Ally Bank.
Plus, our backers have helped build some of the most transformative
tech and finance companies in history. Kleiner Perkins, Goldman
Sachs, IA Ventures, American Express, Citigroup, Activant Capital,
and others have all invested in our vision of redefining the entire
home buying journey. A Better opportunity: Better is looking for a
Processing Team Lead to join our team in Charlotte . This person
will be responsible for managing a team of junior processors in
tandem with processing a reduced pipeline. The ideal candidate will
be a highly organized communicator capable of making sound
decisions while maintaining composure in a fast-paced
environment.

Beyond producing high quality loans, our goal is to build a product
that will ultimately reduce the cost of homeownership in America.
With offices in New York, San Francisco, Irvine, Charlotte and
Gurgaon, we are quickly expanding in order to deliver a delightful
borrower experience through a combination of technology and people.
Our office in Charlotte is a key part of this strategy.

In joining our Charlotte team, you will have a unique opportunity
to join a fast-growing team and you will play a critical role in
delivering on the Better mission. Responsibilities will include: As
Better's Processing Team Lead, your responsibilities will be wide
in scope. You can expect to actively contribute in the following
ways:

Manage team of junior processors:

Drive team objectives and KPIs throughout production
cycles.

Provide and coach through qualitative and quantitative feedback
for direct reports.

Monitor daily cadence as the product continues to improve.

Serve as the first line of defense to diffuse customer
escalations to management.

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