5 Suggested Answers

Hi,
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Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!

Hi Lynora,I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution. Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you.Best wishes,Jessica

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I have the same vaccumm with the same problem, went back to exchange it and the same thing happened, I usually get about 10-15 minutes non stop out of the battery, I read that the battery memorizes the first charged time and then will only charge for that long. Did you happen to charge it 24 hrs?

Hi Lynora,I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution. Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you.Best wishes,Jessica

Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.