Your prescription may or may not have your Pupillary Distance (PD) stated on it.

If your prescription does not contain your PD then our team of experts will work to a national average which is common practice.

In extremely rare cases where the prescription is particularly complex our eyewear specialists may determine that your prescription cannot be processed using a national average PD. In such an instance we will contact you immediately to explain how it is best to proceed to create the perfect pair of prescription Finlay & Co. sunglasses for you.

(Please note that our cut off time for orders to be processed for express delivery is midday)

For orders with engraving and/or prescription please add:

- An additional 3 working days for engraving

- An additional 7-10 working days for prescription

- An additional 10-13 working days for engraving and prescription

Would you like to chat to one of our team about a product, bespoke options or is your favourite frame out of stock? Use Live Chat

Alternatively email us at care@finlayandco.com

Prescription

We are delighted to offer Finlay & Co. eyewear fitted with your prescription by our team of experts in England with over 50 years’ experience.

Choose between sunglasses or clear spectacles, which are available online with Single Vision, or get in touch directly to order a Progressive lens for both distance and reading lens.

What are the different lens options?

We have three thicknesses of lens to choose from. Most prescriptions only require our standard lenses, however if you have a stronger prescription then we may advise to have them thinned so they are more lightweight and comfortable to wear. If you are unsure which to order, please order the standard lenses and we’ll be in touch with further recommendation if required.
Prices are as follows:
Standard lenses £50
Thin lenses (1.67) £75
Ultra Thin lenses (1.74) £125

What’s included?

All of our spectacles include the following premium coatings: scratch resistance, anti-glare and UV protection.

How do I order?

Once you've chosen the frames for you, simply upload your prescription and click order. If you haven't got your prescription ready, you can either email it to us later at care@finlayandco.com or select frame only non-prescription lenses, ready for your optician to change at a later date. Please remember to ask your optician for your Pupillary Distance if you have a strong prescription.

After you've placed your order, you will receive a confirmation email from us and our team of experts will get to work on fitting your lenses. If we require any further information regarding your prescription, a member of our team will be in touch.

When your spectacles are finished and ready to ship, you'll receive an email with your shipping number which you can use to track your order every step of the way.
Your spectacles should arrive within 7-10 working days from ordering, if not sooner. If you have any questions email us at care@finlayandco.com

Do I need single vision or progressive lenses?

If you need your glasses for both long and short distance, then you will need progressive lenses. However if you just need them for only distance, or only reading - this is known as single vision. We offer single vision lenses online, but if you’d like to have your frames fitted with progressive lenses, then we’re really happy to help so please get in touch.

How do I give you my prescription?

You can upload a photo of your prescription directly onto our website, or alternatively email a copy later to: care@finlayandco.com
By ordering prescription lenses you are confirming that your prescription was administered by a registered optometrist or medical practitioner less than 2 years ago if you are under 70, or 1 year ago if you are older than 70.

I only have a contact lens prescription, can you fulfil it?

Unfortunately you’ll have to ask your optician and ask them to create a glasses prescription for you, we would not be able to fulfil this prescription correctly.

What is Pupillary Distance (PD)?

PD is the distance between the centre of each of your pupils in millimeters. For a pair of glasses to perform as well as possible for you, the lenses need to be made to match this distance between your eyes, so that the centre of each lens aligns with the centre of your pupils. With most single vision lenses an average PD can be used, however knowing your PD is important if you have a high-strength prescription or require progressive lenses. It is not possible to use an average measurement for these lenses.

How do I find out my PD?

Your PD is the distance (mm) between your pupils, and helps us centre your prescription correctly in the frames. If you don’t have your PD, it can be easily attained at your opticians, or chat to us quickly on live chat and we can talk you through how our team here can work out the measurement with a quick photo.

I don’t understand my prescription - can you help?

We are always on hand to help you with any queries you may have, just send us an email with your prescription and questions - we’ll get back to you within 48 hours or less.

I’ve placed my order, what now?

Our team will review your order and if necessary get in touch with any questions. You will then receive an email notification when your order has been dispatched with the delivery tracking code.

How do I choose what colour sunglass lens I order?

If the product you are buying has multiple lens colours available then your prescription will be added to the colour of lens you have selected on the product page, unless you specify that you would like clear optical lenses. If we have any query over which colour you have chosen, we’ll get in touch.

How long does prescription take?

When ordering sunglasses or spectacles with Single Vision prescription lenses, please allow for 7-10 working days between sending your prescription to us and receiving your new Finlay & Co. frames. If any part of your prescription is incomplete and we have to contact you for further information then your lenses might take a little longer to complete, but we’ll do everything we can to complete your new frames as quickly as possible. For more complex prescriptions, then we ask you to allow between 10-12 working days for delivery. If you have any questions, please contact care@finlayandco.com

Perfect for a special occasion or a gift for a loved one, have your frames engraved with up to 10 characters with our personalised engraving service.

Engraving can include special characters and will be positioned centrally on the outside of one arm.

Characters will be laser engraved onto your frames. On acetate frames, the indent is filled with silver paint to create a delicate but visible mark. On wooden frames the visibility of the mark will vary slightly depending on the natural wood grain of your frames.

If you have any questions about engraving, please use our Live Chat service (bottom right of screen) or email: care@finlayandco.com

Would you like to chat to one of our team about engraving? Use Live Chat

Alternatively email us at care@finlayandco.com

Returns & Exchanges

Finlay & Co. offers free worldwide delivery and returns on all purchases made without prescription or engraving from www.finlayandco.com

If for any reason you are not happy with your new product, please get in touch with the team and you can return the item/s within 30 days of purchase for a refund or exchange.

For free returns delivery, please email the team with details of your name and order number to: care@finlayandco.com. You will then be provided with a free postage label. If you’re returning from outside the UK you must use this service for avoidance of incorrect re-import duty charges which will be deducted from your refund.

Alternatively, for UK customers only, if you do not wish to use our free returns offer you can send returns paid for by you to:

Finlay & Co.

The Refinery,

13 Radnor Walk,

London,

SW3 4BP

Please include your name and order number in the return. Would you like to chat to one of our team? Use Live Chat

Alternatively email us at care@finlayandco.com

-- Prescription & Engraving Returns --

If you change your mind about the spectacles you have chosen, we are not able to offer a refund but can offer an exchange within 30 days of purchase. The frames to be returned must be in their original condition. The exchange will be for a new colour of the same style frame. Please get in touch with the team and they’ll be happy to assist you.

If you feel there is a problem with the lenses, please get in touch as soon as possible and we can help you understand what may be the issue. Please note if you are wearing a new or recently updated prescription there is usually a small time of adjustment to your new lenses. The team are always happy to help with any questions you may have.

All Finlay & Co. eyewear can be fitted with your prescription. Our team of experts are based in England and possess over 50 years’ eyewear experience. Choose between prescription sunglasses or clear prescription spectacles, which are available online with Single Vision lenses or directly with our team of experts for Progressive lenses. See the prescription help page for more information.

How do I add my prescription to my order?

You can add your prescription to your order from the product page using three simple steps. If you are having difficulties, please email: care@finlayandco.com

What type of lenses do you use?

We’re committed to the highest quality at Finlay & Co. For our sunglasses we use world-renowned Carl Zeiss lenses for their superior optics which provide 100% UVA/B protection. The lenses are treated with a scratch-resistant coating to help minimise the chance of scratches and prolong the life of your lenses. Our spectacles are fitted here in the UK by our team of Qualified Ophthalmic Technicians and include the following premium coatings: Scratch resistance, anti-glare and UV filter.

I recently received my spectacles and the lenses don’t feel quite right - why?

If your prescription is new or has recently changed, there is often a small time of adjustment to your new lenses. If you are worried at all please get in touch with us immediately and we can help understand what your issue may be.

MY ORDER

What is the status of my order?

If you have an account with us then please login to view the status of your order at www.finlayandco.com. If you do not have an account yet, then please email care@finlayandco.com and one of our team will be able to assist you.

Can I change my order after it has been placed?

You may be able to amend your order if the frames have not yet been shipped to you or are with our team for prescription or engraving. Get in touch as soon as possible to make any changes. If they have already been shipped then, subject to our returns and exchanges policy, we can arrange for the product to be exchanged quickly. Please email care@finlayandco.com

Which payment methods do you accept?

We accept all major debit and credit cards, including Maestro, Visa and AMEX. You can also purchase your frames using PayPal. If you have any issues with processing a payment, then please contact us care@finlayandco.com.

I never received an order confirmation email, what should I do?

Each customer should receive a confirmation email upon purchase. If you have not received this then we are incredibly sorry, please email care@finlayandco.com and one of our team will be able to assist you immediately.

Who pays for International Import Tax?

The customer is responsible for paying all the necessary import duties and taxes applicable within their country.

PRODUCT CARE

What is the best way to take care of my sunglasses?

In order to protect your glasses, try to ensure that they suffer minimal impact. All lenses are treated with a scratch-resistant coating to help minimise the chance of scratches, however this does not mean they are completely scratch proof. Lenses should be cleaned with the cleaning cloth provided in your case. All of our sunglasses come with a uniquely foldable, hard case to help you to take care of your sunglasses when on the move. If you lose your case, don’t worry we have plenty more! Just get in touch with our team and we can arrange to deliver you a new case for £10 which includes shipping. For our wooden frames it is important to ensure they are not submerged under water.

Will my wooden sunglasses look identical to those in the picture?

The beauty of Finlay & Co. wooden sunglasses is that every pair is unique, therefore there will be slight variances in the grain and colour of your pair. However, the image that you see on the website is a very fair representation of what your frames will look like.

If I do drop my sunglasses in water, how will they react?

Thanks to our finish our sunglasses resist water. This means that they will not deteriorate through everyday exposure to water, for example – sweat or spray by the sea. However, we would recommend against fully submerging them under water!

I have a wood allergy. Can I still wear your wooden sunglasses?

Good news! All of our sunglasses are treated with anti-allergenic varnish, so even if you have an allergy, you can wear Finlay & Co. wooden sunglasses.

What is acetate?

Known as Cellulose Acetate, this bioplastic, is derived from the fibers of cotton plants and was first developed in the 19th century. Cellulose Acetate is not only durable, but it is easily dyed and shaped; thanks to its flexible molecular structure, which is why we chose it as the perfect material for our acetate collection.

Where do you source the acetate from?

We use only the finest quality Italian cellulose acetate by Mazzucchelli, a six-generation old company which is recognised within the eyewear industry as the worldwide leader in the manufacturing of acetate.

I have a problem with my frames, can you help?

We love helping our customers and always want to be of assistance. If you have any problems with your frames or need an adjustment or repair, please get in touch with us at care@finlayandco.com and we’ll do our very best to help as soon as possible.

Do you offer a warranty?

We offer a full 12 month warranty for free repair or direct replacement for all eyewear purchased through www.finlayandco.com.

STOCKISTS

Where can I buy Finlay & Co. sunglasses?

If you’d rather pop into a shop to purchase your Finlay & Co. sunglasses, then please click here for a list of our stockists across the world.

Terms & Conditions

Welcome to Finlay & Co. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Finlay & Co’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or continue with your purchase or payment.

The term Finlay & Co or “us” or “we” refers to the owner of the website. Our company address is The Refinery, 13 Radnor Walk, London, SW3 4BP, United Kingdom and our company registration number is 07910188. The term “you” and “your” refers to you, the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.finlayandco.com

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

By placing an order or making a payment with Finlay & Co, you warrant that you are legally capable of entering into binding contracts.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

All products are shipped to you under the terms and conditions set out by the carrier responsible for delivering the product(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

INTERNATIONAL WARRANTY

All products on this site are guaranteed for one year from the date of purchase under the following conditions.

To claim under the warranty, you must provide proof of purchase and the date thereof and pay the costs of all shipping charges. We recommend that you choose a type of shipping which is insured against loss or damage and allows tracking of the package sent. Finlay & Co is not responsible in any way for loss, or damage to, the product during shipment.

You will need to include:

The personal details of the sender, a valid address for shipping, phone number and email address.

A brief description of the problems identified with the product and request for replacement or repair.

A copy of the sales receipt.

If the replacement or repair request is made within one year of purchase, and the damage is attributable to defects in materials or workmanship, the sunglasses will be repaired or replaced as deemed most appropriate by Finlay & Co. In the event that the damage is not attributable to Finlay & Co, we will contact you to let you know any additional costs required for the repair. If no replacement is available the customer may choose a product of the same value as their replacement but no cash refund will be made after 14 days of original purchase. You can agree to the repair or decline it and ask us to return the unrepaired product at our own expense. The warranty does not cover the following:

Damages, and/or malfunctioning of the sunglasses after the expiry of the terms of warranty.

Damages, and/or malfunctioning of the sunglasses, caused by signs of natural wear.

Scratches on the lenses which are as a result from normal use and wear

Postage, insurance and other non-repair expenses are excluded from warranty.

CANCELLATIONS

Finlay & Co is liable if the goods are damaged or lost in transit but you will need to contact our customer service team within 7days of ordering (care@finlayandco.com). If the goods are lost or damaged when returning the product the customer is liable. If the goods ordered are bespoke to you and produced to your specification (“engraved”), you will not be able to cancel your order after the order confirmation has been sent to you. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Finlay & Co by email and this email has been acknowledged by Finlay & Co (care@finlayandco.com). Where stock may be unavailable Finlay & Co reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If Finlay & Co receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.

LIABILITY FOR DEFECT

If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to Finlay & Co within 24 hours of receiving your Finlay & Co product It is therefore important that you carefully examine your package when it arrives. Defective products returned to Finlay & Co will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 14 days of placing the order.

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

COMPLAINTS TERMS AND WITHDRAWAL

It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 24 hours. Any complaints should be made to our customer service team via email care@finlayandco.com, or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by Finlay & Co on receipt of the returned product. Finlay & Co has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a replacement product up to the same value.

The purchaser has the right to return the purchase within 14 days. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received. Please note that products which are bespoke to the customer, for example, products which have been engraved, will be not be permitted to be returned after purchase. Purchasers using their right to return an order they complete the returns & exchanges section of the website. The order number and customer’s email address that was used to order will be required. Return shipping are paid by the consumer.

CONFIRMATION

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

PAYMENT

You can choose to pay with credit or debit cards using Sagepay. For payment gateway specific terms and conditions please see www.sagepay.com. Finlay & Co does not handle any credit or debit card numbers. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. The price of the Goods will be set out in our price list in force at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. This includes foreign exchange rates which are fixed by us and may be subject to change without notice.

It is the customer’s responsibility to adhere to their local tax regulations; this includes import duty and VAT. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. Finlay & Co ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

ORDERING

Orders made in another person’s name without their consent, or any other financial damage suffered to that person or Finlay & Co will be reported to the police. Finlay & Co holds the right to change prices, correct incorrect prices on all orders as well as final sales. Finlay & Co has the right to cancel any order at any time.

All attempts at fraud will be reported to the police and Finlay & Co reserves the right to cancel the purchase if any suspicion is arisen. British law shall govern any dispute and any issues under these terms.

PERSONAL INFORMATION

When shopping with Finlay & Co we will save some of your information to help fulfil your order. Finlay & Co treats all personal information as confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything incorrect you can get it changed or removed.

PRODUCT

Finlay & Co has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the sunglasses. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

LIMITED LIABILITY

Finlay & Co™ responsibility for errors in delivery is limited to these conditions of sale. Finlay & Co bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Finlay & Co shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

INTELLECTUAL PROPERTY RIGHTS

The rights in the designs and content of this website are owned by Finlay & Co. Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.

RETENTION OF TITLE

All products remain Finlay & Co property until full payment is made.

APPLICABILITY

These Terms are governed and shall be construed in accordance with English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. These conditions are applicable where the British or other applicable law do not provide conditions that are in conflict with them.

COMPETITIONS & DISCOUNTS

Discount codes and offers will be available from time to time. Each discount may have specific guidelines for geographical and age requirements. A clear start and end time will be indicated; these will be according to Greenwich Mean Time (“GMT”) and discounts outside these times will not be accepted. Any discounts or offers will not be valid in conjunction with any other offer or promotion and no cash alternative will be given. Only one offer per customer and if any purchases bought as part of a promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt. Finlay & Co Ltd. reserves the right to amend or change any offer or discount at any time without notification.

Privacy Policy

INFORMATION THAT IS GATHERED FROM VISITORS

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

HOW THE INFORMATION IS USED

The information is used to enhance the visitor’s experience when using the website todisplay personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

VISITOR OPTIONS

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

COOKIES

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

GOOGLE ADS

Google, as a third party vendor, uses cookies to serve ads.

Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have a selection of both from FINLAY London and an assortment of other independent eyewear brands

Which brands do you carry?

We stock a selection of the best independent eyewear brands including:

Cutler & Gross

Eyevan

FINLAY London

Grey Ant

ic! berlin

Illesteva

IZIPIZI

Kaleos

Larke

Preciosa

Projekt Produkt

Portrait

PRISM

SALT.

Wires

Frame Chain

Where else can I buy Finlay?

FINLAY London is stocked in around 100 stores around the world. You can see a full list of our stockists here: Stockists

Do you offer eye tests?

Yes we do - in our new store we have a dedicated room for eye tests. Book now

How much does an Eye Test Cost?

£30 for a regular eye test (recommended for most)

£60 for a contact lens test

£80 for a full eye test

How long does an eye test last?

We allow up to 40 minutes for a regular eye test and up to an hour for a contact lens test. If you have particular time constraints then please let the optometrist know on the day

How often should I have an eye test?

It is suggested that you should have your eyes tested every two years, even if you feel that you are not aware of any problems. It might be suggested by your optometrist that you have your eyes tested more frequently if you:

have diabetes

are aged 40 or over and have a family history of glaucoma

are aged 70 or over

are a child wearing glasses

Do you offer eye tests for children?

We can offer eye tests for children, however, our current range of frames don’t cater for smaller sizes, so we’d suggest children have their eyes tested elsewhere.

Once a child is 5 years old, they are entitled to a free NHS eye test. These tests are free up until the age of 16 and for those in full time education up to the age of 19

Do you offer contact lens tests?

Yes - we offer contact lens tests. To book a contact lens test, please call the store on 0207 734 0321. At the moment it is not possible to book contact lens tests online

Do I have to book an eye test in Advance?

Occasionally there might be an appointment available on the day, but it’s best to check availability in advance and book online

Should my employer pay for my glasses now that I use a computer?

If you find that using a Visual Display Unit (VDU) is an integral part of your work, then your employer is obliged to provide an eye test free of charge. However, your employer is obliged to pay for a basic pair of glasses only if you need glasses for VDU use.

Do I have to do anything special before an eye exam?

If applicable, please bring your current glasses or contact lenses and take a note of any prescription medication that you are taking. It is also worth thinking about whether you’ve noticed a change with your eyes recently

Do I need an eye test if I've been for a contact lens check up?

Yes - contact lens check-ups look at the front surface of the eye and don’t measure the health of the inner and outer parts of your eye, so it’s worth booking in for a regular eye test too

I have an eye test from another optometrist practice - can I use this prescription when buying frames from FINLAY London?

Yes - as long as your eye test was within the last two years and your prescription has been signed by the testing optometrist, we can use this when creating your new frames

If my vision is fine, do I need a regular eye test?

Yes - an eye test can highlight conditions that affect both your vision and your wider health. It’s suggested that you have an eye test at least every two years

What is the status of my order?

If you have an account with us then please login to view the status of your order at www.finlayandco.com. If you do not have an account yet, then please email care@finlayandco.com and one of our team will be able to assist you

What is your returns & exchanges policy?

FINLAY London offers free worldwide returns on all purchases made without prescription or engraving, within 30 days of you the goods having been delivered. The purchase must have been made on www.finlayandco.com or in the FINLAY London store, and you must be able to provide proof of purchase or your order number. The frames must be in the same condition as when they were bought and must not have been worn

How do I start the returns process?

For free returns, please email the team with details of your name and order number to: care@finlayandco.com. You will then be provided with a free postage label. If you’re returning your order from outside the UK, you must use our chosen service to avoid incorrect re-import duty charges. If you choose to return your frames using a different method any re-import duty charges will be deducted from your refund. Please be aware that the refunded amount could take up to 10 working days to be returned to your account, this is due to the way different banking networks operate.

Alternatively, for UK customers only, if you do not wish to use our free returns offer you can send returns paid for by you to:FINLAY London 61 Broadwick Street, LondonW1F 9QT Please include your name and order number in the return so we can attribute the return and refund your order

Can I return my order if it included a prescription?

Unfortunately we are unable to offer a refund if you change your mind about your sunglasses or spectacles with prescription. However, we can offer an exchange within 30 days of purchase. The exchange is only available for a new colour in the same style frame. Frames and lenses must be in their original condition. For any questions regarding exchanges please contact the store team at care@finlayandco.com. If you feel there is a problem with the lenses, please get in touch with us as soon as possible at care@finlayandco.com. Please note that if you are wearing a new or recently updated prescription, it often takes a small amount of time for your eyes to adjust to the new lenses

Can I change my order after it has been placed?

Get in touch as soon as possible to request any changes. You may be able to amend your order if your frames have not yet been shipped, or are still with our team for prescription or engraving. If your frames have already been shipped then please wait until they have arrived with you, then email us at care@finlayandco.com to discuss an exchange

Can I return my order if I added engraving on the frame?

We do not accept returns of engraved frames as the personalisation means they cannot be resold

How do I know if the frames will fit and suit my face?

If you’re not sure that the style of frame will fit your face, rest assured that we offer free delivery and returns for all online orders. Alternatively, if you’re in London why not pop into our store and try on our frames in person, or have a look at our online style guide within the stories section of our website

Can I exchange a gift?

Yes as long as you have proof of purchase and the frames have not been worn and are in the same condition as when they were bought

Which payment methods do you accept?

We accept all major debit and credit cards, including Maestro, Visa and AMEX. You can also purchase your frames using PayPal. If you have any issues with processing a payment, then please contact us care@finlayandco.com

I didn’t receive an order confirmation email, what should I do?

If for any reason you have not received your email confirmation upon purchase then please email care@finlayandco.com and one of our team will be able to assist you

Who pays for International Import Tax?

We cover the cost of shipping internationally, but each country has different rules for customs and import duties. We suggest that you check before purchasing https://www.simplyduty.com/import-calculator/. We are not liable for any custom or import duties

Which courier service do you use?

Your order will typically be delivered by a DHL courier

How can I track my order?

Once you order has been sent your will receive a shipping confirmation email from us which will contain your DHL tracking number. To track your order simply head over to www.dhl.com and put your tracking number into their ‘Track your Shipment’ tool

Can I collect my order in store?

Yes - please email care@finlayandco.com immediately after ordering and we’ll arrange for your order to be collected in store

Can I order from outside of the UK?

Yes - we offer free worldwide shipping and returns

Can I buy a gift card?

Yes - please email care@finlayandco.com and we can arrange a gift card for whatever value you are looking for

Will my sunglasses look identical to those in the picture?

The image that you see on the website should be a very fair representation of what your frames will look like. However, the beauty of many of the acetates and woods that we use mean that every pair is unique, therefore there will be slight variances in the grain or colour of your frames

How do I submit my prescription when ordering online?

When ordering online you can upload your prescription after choosing your frames and selecting the prescription tick box. You can either upload your prescrption if you have a digital copy or picture of it, or alternatively select your desired prescription lenses and choose the option to "email us later". If you are having difficulties, please email: care@finlayandco.com

How do I set up a return or exchange?

Please email care@finlayandco.com to arrange a refund or exchange

What should I do if the frame I want to order is out of stock?

We produce our frames in small batches and so occasionally a style will be out of stock. You can usually pre-order a frame in-store or online. If you are unable to pre-order your frame on the website then please email us at care@finlayandco.com

How much does it cost for frame engraving?

Frame engraving costs £20 per frame

What is the maximum number of characters I can have engraved on a frame?

10 characters

How long will it take to be engraved?

Engraving adds around one week to the fulfilment time on top of the regular time for processing your order.

Can I return my frames if they have been engraved?

Once your frames have been engraved, you won’t be able to return your order.

How much does it cost for box engraving?

Box engraving costs £20 per box. Although this service is not offered online, we can personalise boxes with dates, initials, names etc. Please contact us at care@finlayandco.com to discuss your requirements

How can I add personalised engraving to the box?

Please email care@finlayandco.com

What is the maximum number of words I can have engraved on a box?

20 words

Can I return my order if I added engraving on the frame?

We do not accept returns of engraved frames as the personalisation means they cannot be resold.

What should I do if I’m experiencing issues with my prescription?

Sometimes it can take a little while to get used to your new prescription. We would recommend wearing your new prescription spectacles or sunglasses for 1-2 weeks to allow your eyes to adjust. If you feel that there is something significantly wrong or you have waited 1-2 weeks and there is still an issue, then please email care@finlayandco.com

What is my pupillary distance (PD)?

Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by our optical technicians to fit your lenses accurately and achieve the most effective and comfortable outcome for you. You might find your PD on a previous prescription or by calling the opticians who carried out your most recent eye test. If you are still unable to obtain your PD then please contact us at care@finlayandco.com

What if I only wish to order frames without lenses?

You can order the frames without prescription by simply adding them straight into your bag without selecting prescription lenses.

Can I add prescription to a pair of FINLAY London wooden frames?

We don’t offer prescription in our wooden frames at this time

Can I return my order if it included a prescription?

If you change your mind about the prescription spectacles or sunglasses that you have chosen, although we cannot offer a refund, we can arrange an exchange for a different colour frame in the same style that you have ordered. An exchange is available within 30 days of purchase. The frames must be in their original condition. To arrange an exchange please email care@finlayandco.com

What kind of lenses do you use?

We use the finest lenses and all of our standard prescription lenses utilise a 1.5 index multicoated lens, meaning they are treated with anti-scratch and anti-reflective coatings. Each pair is fitted by expert technicians and independently checked to ensure optical quality

Do you offer prescription sunglasses?

Yes we offer prescription lenses for sunglasses. Simply select your chosen frame and lens colour, then select the prescription tick box, select your type of lenses and then upload your prescription or select "email us later" and send to care@finlayandco.com

What type of lenses do you offer?

Sunglasses (non-prescription) - Carl Zeiss

Spectacles and Sunglasses with Prescription - Essilor

Are your lenses polarised?

We offer polarised lenses as an additional service. Polarised lenses cost £50 if you are adding them to an order with prescription sun lenses. This can be done by checking the 'add prescription' box on the product page and following the necessary steps. If you want to add non-prescription polarised lenses then there will be an additional cost of £100 but unfortunately this cannot currently be done online so you will need to email us at care@finlayandco.com to discuss your order

How thin should I order my lenses?

Please find recommendations below on which lenses you should order based on the SPH and CYL on your prescription. These recommendations are suitable for the majority of prescriptions:

SPH and CYL up to - or + 2.00: Single Vision Regular 1.5

SPH and CYL between - or + 2.25 and 3.50: Single Vision Thin 1.6

SPH and CYL between - or + 3.75 and 4.75: Single Vision Thinner 1.67

SPH and CYL above - or + 5.00: Single Vision Ultra Thin 1.74

If you have both a reading and a distance prescription please email us at care@finlayandco.com and specify which prescription you would like in your new FINLAY London frames.Unfortunately we cannot offer vari-focal or bi-focal lenses online as measurements need be taken in person to fit the lenses correctly. If you require either and can make it to our store in Soho, London, then please pop in and we can take your measurements and process your order

What’s the best way to clean my lenses?

The cleaning cloth inside your case should be sufficient for most day to day cleaning. For a more thorough clean, rinse your lenses with lukewarm, soapy water. It is best to avoid using hot water on your lenses.

Where can I find my frame’s measurements?

Spectacles and Sunglasses come with standardised measurements. On the inside of your Finlay frames, you will find three numbers (all written in mm).

1) The first number measures the diameter of the lens. 2) The second number measures the nose bridge width or the gap between lenses. 3) The third number measures the length of the temple

Do you offer a warranty?

We offer a full 12 month warranty for free repair or direct replacement for all eyewear purchased through our website and store. The warranty covers all manufacturing defaults but not personal accidents. If you believe your frames or lenses have a manufacturing fault and you would like to discuss a repair or replacement then please email us at care@finlayandco.com

I've damaged my frames, can you repair them for me?

If your frames need repairing please email us at care@finlayandco.com with images and full details of the damage. Our team will then be in touch with recommended next steps

Where do you ship?

We offer free worldwide shipping for all orders (excluding Russia and Nigeria).

What does shipping cost?

Standard delivery is free, however, for express shipping the following charges apply:

UK priority shipping - £3.95

EU priority shipping - £10.95

Rest of the World priority shipping - £11.95

Who pays for International Import Tax?

We cover the cost of shipping internationally however we don’t cover duties and tax. Each country has different rules for customs and import duties. We suggest that you check before purchasing https://www.simplyduty.com/import-calculator/. We are not liable for any custom or import duties

How will my order be delivered?

Your order will typically be delivered by a DHL courier

How can I track my order?

Once you order has left us and is on it's way, you should receive a shipping confirmation email from us which will contain your DHL tracking number. To track your order, simply head over to www.dhl.com and put your tracking number into their ‘Track your Shipment’ tool. If for any reason you don't receive a shipping confirmation email and want to track your order, please email us at care@finlayandco.com

We’re always on the look-out for great people and currently have opportunities both in-store and at head office. For more information on current job openings please send an email to careers@finlayandco.com