Support

Have Questions?

About Zift

Q: How does Zift compare to other parenting apps on the market?

Zift is a technology leader in keeping kids safe online by giving parents the insight and ability to guide your family’s screen time and digital habits. Unlike other products, Zift’s technology can be customized to grow with your child, providing a complete solution to:

Zift wanted to provide parents with a complete digital parenting solution so we incorporated the award-winning Net Nanny filtering technology into Zift’s product feature set. Net Nanny, the #1-rated content filter available and has protected over one-million families. Filtering inappropriate content is an essential step to keep your family safe.

Installation

Q: Why do I need to install two Apps for Zift to work?

The Zift Parent app allows parents to setup family screen time rules, determine what content is acceptable for your child to view and when, review activity reports, and pause internet on any device. In order for the Zift Parent app to work, the Zift Child app needs to be installed on your children’s devices. If the Zift Child app is not installed, the Zift Parent app will not have any insight on your child’s online or app activity on that device.

Q: Why is it necessary to have the “VPN is connected” message in my child’s notification bar?

Android and iOS devices show a VPN icon while Zift is protecting your child from inappropriate content. Android and Apple devices classify anything that is monitoring a device’s network activity as a “VPN”.

Q: What operating systems are currently supported by Zift?

Android 5.0 and aboveiOS 10.2 and above

Q: How are Net Nanny and Zift related?

Zift wanted to provide parents with a complete digital parenting solution so we incorporated the award-winning Net Nanny filtering technology into Zift’s product feature set. Net Nanny, the #1-rated content filter available and has protected over one-million families. Filtering inappropriate content is an essential step to keep your family safe.

Q: Will my children be able to remove Zift on their mobile devices?

Zift has a feature called “Removal Protection” to ensure Zift cannot be removed from a child’s device without the parent being notified. On Android devices, the Child App can only be removed by entering the Zift Parent Password. Apple devices do not support this option, however Zift will immediately alert parents if the Child app is removed from an Apple device via the Zift Parent app.

Q: Do I need to install the Zift Parent app on all of my child’s devices?

The Zift Parent app should ONLY be installed on the parent's mobile device. The Zift Parent app should NEVER be installed on the child’s device.

Q: How do I install the Zift Parent app?

To install the Zift Parent app follow the steps below:

Get the parent’s mobile device that you want to download the Parent app.

Go to the iTunes App Store on iOS or the Google Play Store on Android.

Q: Will having Zift installed use up data or drain device batteries faster?

Having Zift installed on your child’s device will not consume any additional data. Zift has been extensively engineered and tested to ensure that battery drain is minimal.

App Blocking

Q: What devices does app blocking work on?

Currently, app blocking is only available on Android and iOS (iPhone and iPad) devices. Desktop solutions for Mac and Windows will be coming soon.

Block YouTube

Q: How do I block specific YouTube videos?

Follow the following steps to block specific YouTube videos:

Find the URL of that YouTube video that you want to block.

Log into the Zift Parent app.

Click Let's Get Started

Select the child that you want to block.

Select Net Nanny Filter

Click the tab Block/Allow

Tap Add Site to List.

Enter the YouTube video URL.

Filter

Q: How do I add websites I want to always block or allow?

Zift allows the flexibility of adding websites a parent wants to always Block or Allow. To add sites follow the steps below:

Open the Parent App

On the navigation select the child that you want to adjust the setting

Select Net Nanny Filter

Click the tab Block/Allow

Enter the URL for the website you want added

Location

Q: Does the GPS location feature only work on Android, iPhone and iPad mobile devices?

Yes, location feature is only for mobile devices. It works on Android, iPhone, and iPad mobile devices.

Pause Device

Q: What happens on my child's device when I hit Pause?

If your child is using an Android device, all apps and internet access will be blocked from use while paused. However, your child will still have the ability to make phone calls. On iOS (iPhone and iPad) devices paused will disable internet access.

Scheduling

Q: Does the curfew feature block all internet activity, including apps?

Yes, setting a curfew will block all Internet, or just specific apps, based on the criteria that a parent selects.

Screen Time

Q: Can I track screen time on my child’s device?

Within Zift Parent app you can add a User for each child and monitor their screen time.

Q: Does Zift offer screen time management?

Zift provides a daily, weekly, and monthly screen time activity report for each User, which is viewable in the Zift Parent app. Zift also has a Curfew feature to limit the type of content that is viewable and when a child can access apps and the internet. There is also a Pause feature which will stop all internet access.

Settings

Q: How do I change my child's picture?

To update any child’s picture follow the steps below:

Go to the Zift Parent app

Select your child from the navigation bar

Go to Child Settings and choose Edit Child Info

Select an image from your camera to upload

Q: I have children of varying ages and maturity levels. Does Zift work for my family?

Zift works for children of all ages. The Zift Parent app allows parents to customize each child’s settings to allow or block specific apps and manage content categories for different ages.

Q: Why is there a key icon in my notification bar on my Child’s Android device?

The key icon is Android’s way of indicating that the Zift app is running and protecting secure Internet traffic.

Password

Q: How can I change my password?

Follow the steps below to change your password:

In the Parent App, go to Settings

Scroll to additional settings

Click Reset My Password

Email

How can I change my email?

Simply reach out to our customer service team and they can update the email assigned to your account.

Parent Portal

Q: There are so many apps out there. How can Zift help me stay informed of the ones I need to know about?

Zift’s subscription allows access to the Parent Portal where families get essential insights on apps and other technology that, as parents, we all should know. Including blogs, parenting resources, and tips from parenting experts. If you’re not sure what an app does, or whether it’s safe, you can access videos, descriptions, ratings and other useful data through the Zift Parent Portal:

What the app does

How kids use it

Recommended age level

What to watch out for

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