The Division of Public Utility Regulation operates within Virginia's laws and regulations. Specifically, Title 56 of the Code of Virginia, addresses Public Service Companies and provides the framework under which the Division functions. In addition to statutory provisions, the Division of Public Utility Regulation works within regulations established through the Virginia Administrative Code.

*The Division of Public Utility Regulation does not have regulatory jurisdiction over the following:
interstate long distance communications services; cable or satellite television services; Digital Subscriber Line (DSL) or any other Internet services; Voice over Internet Protocol (VoIP) or any other Internet services; wireless (cellular) telephone service. While the Commission has no regulatory jurisdiction over wireless telephone providers, as a service to Virginia's wireless consumers, the Division of Public Utility Regulation will work with the wireless company to resolve a wireless complaint.

†Annual summaries prior to 2016 will display Division of Communications and Division of Energy Regulation independently.