Select Internet Access Plan from the menu options across the top of the screen. This will display your current plan.

How do I determine the best plan for me?

Before choosing a new plan, it is a good idea to find out how much data you use, and what features you need.

There are a few ways to track your monthly data usage:

Check your usage online using My Internode. To do this, log in to My Internode, then select Broadband usage & Stats from the menu. This provides the most up to date and detailed information on your broadband usage.

Check your usage on your computer, using a Usage Meter utility. There are several usage meter programs available for download on our Usage Meter page.

We will also email you (at your billing address) if you are getting close to your monthly quota.

See our typical usage guide for help estimating your monthly usage needs. Once you know how much data you need, check which broadband plans are available with our Coverage Checker.

Finally, you can add extra features through our Option Packs. These features include static IP addresses, unmetered uploads, or priority business support.

How do I change plan?

Once you've decided on a new plan, request a plan change online through My Internode.

NOTE: If you are moving house/business, contact our Sales Team. We'll help you set up a new connection at your new home. If you're changing connection type (for example, from standard to Naked ADSL, or to the NBN), you'll need to contact Sales too.

What can I expect when I change plans?

When will my plan change occur?

Plan changes do not happen instantly: your plan will change on your service rollover date.

Once you have requested a plan change, we'll email you (at your billing address). The email will confirm which plan you're changing to, and when the change will take effect.

What will I see on my invoice when I change plan?

Because your base monthly fees are paid in advance, you'll see an adjustment on your invoice. The adjustment will appear similar to this:

Adjustment (for period already billed) due to plan change OLD PLAN ($XX.XX per month) to NEW PLAN ($XX.XX per month) Period (START DATE to END DATE) Username (USERNAME@INTERNODE.ON.NET)

If your new plan has the same monthly fee The adjustment will be for $0.00.

If your new plan has a lower monthly fee Your adjustment will apply a credit for the difference between your old plan and your new plan. For example, if your new plan costs $10 a month less than your old plan, you will see a credit for $10. This refunds you the $10 you already paid for the month on your previous invoice.

If your new plan has a higher monthly fee Your adjustment will charge you the difference between your old plan and your new plan. For example, if your new plan costs $10 a month more than your old plan, then you will see a charge of $10. This makes up the difference for the month you already paid for at the lower price.