Catering Sales Manager

The Role We are seeking a highly talented and experienced professional for the Catering Sales Manager position at the 394-room full service B Resort and Spa in Lake Buena Vista. Overseeing the 25,000 square feet of meeting space, the ideal candidate will be responsible for the selling of all aspects of the Catering Department in accordance with the hotel and brand standards. He/she will plan and manage the catering and meeting needs of the resort and maximize room and meeting space’s revenues and profits while ensuring a quality product. He/she will establish a genuine emotional connection with our guests and inspire a culture of excellence, energy and superior performance.

Requirements

About Performance Hospitality Performance Hospitality Management is a lifestyle hospitality management company that aims to be a significant contributor to the success of the operations in which we provide our services. We focus on cost-efficient hands-on management of lifestyle hotels from the owners’ perspective. We strongly believe in self-actualization and individual and team development as part of our primary principles and objectives. Primary Responsibilities • Manage catering, group, conference and related activities to ensure smooth operations and any client requests, complaints, problems and/or comments are promptly handled in a quality and hands-on manner, resulting in client satisfaction and repeat business. • Plan, sell, up-sell and detail catering, group, conference needs with the clients, including space requirements, times, equipment, menus, themes/decorations, guest room reservations, VIP needs and other related items. • Complete contracts, review resumés and other appropriate internal and external administrative functions to ensure quality service. • Participate in client site inspections and planning meetings • Implement company/brand programs and manage the department operations in a manner consistent with established policies and procedures • Develop catering and conference sales tools, new menus, themes, decorations and ideas by keeping abreast of the strengths and weaknesses of the competitions' products and client feedback to continually improve the hotel's catering and conference services. • Create banquet event orders and detail event with clients. • Respond to meeting planner requests. • Manage properties space management system to maximize revenue. Requirements: Candidate Profile : 2-3 years experience - Hotel Catering Sales - Wedding Market a plus. The successful candidate will have demonstrated strong leadership qualities and business acumen in a lifestyle hotel operation. He/she must be approachable, inspirational and authentic, with the organizational capability to initiate and implement team building, effective programs and process execution. Other key qualifications include: • Excellent entrepreneurial business skills, creative independent thinker, self-starter and problem solver • Strong skills and knowledge in meeting related services • Strategist who understands the competitive set • Strong, current knowledge of digital, interactive and social media strategies and tactics • Strong interpersonal communication and leadership skills • Excellent verbal/written communication. Local Candidates encouraged to apply. No Phone Calls - Please submit resume for review with salary history. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Performance Hospitality Management staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Performance Hospitality Management associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Performance Hospitality Management. Every Performance Hospitality Management associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Associates may be required to work different schedules to reflect the business needs of the hotel. Attendance to all scheduled training sessions and meetings are required. Background check is required for all candidates. Performance Hospitality Management, Inc. is an equal opportunity employer. EOE M/F/D/V

Job Info

Orlando, FL

B Resort & Spa

Posted on:
03/02/2018

Position Available: Immediately

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Description

The Role We are seeking a highly talented and experienced professional for the Catering Sales Manager position at the 394-room full service B Resort and Spa in Lake Buena Vista. Overseeing the 25,000 square feet of meeting space, the ideal candidate will be responsible for the selling of all aspects of the Catering Department in accordance with the hotel and brand standards. He/she will plan and manage the catering and meeting needs of the resort and maximize room and meeting space’s revenues and profits while ensuring a quality product. He/she will establish a genuine emotional connection with our guests and inspire a culture of excellence, energy and superior performance.

Requirements

About Performance Hospitality Performance Hospitality Management is a lifestyle hospitality management company that aims to be a significant contributor to the success of the operations in which we provide our services. We focus on cost-efficient hands-on management of lifestyle hotels from the owners’ perspective. We strongly believe in self-actualization and individual and team development as part of our primary principles and objectives. Primary Responsibilities • Manage catering, group, conference and related activities to ensure smooth operations and any client requests, complaints, problems and/or comments are promptly handled in a quality and hands-on manner, resulting in client satisfaction and repeat business. • Plan, sell, up-sell and detail catering, group, conference needs with the clients, including space requirements, times, equipment, menus, themes/decorations, guest room reservations, VIP needs and other related items. • Complete contracts, review resumés and other appropriate internal and external administrative functions to ensure quality service. • Participate in client site inspections and planning meetings • Implement company/brand programs and manage the department operations in a manner consistent with established policies and procedures • Develop catering and conference sales tools, new menus, themes, decorations and ideas by keeping abreast of the strengths and weaknesses of the competitions' products and client feedback to continually improve the hotel's catering and conference services. • Create banquet event orders and detail event with clients. • Respond to meeting planner requests. • Manage properties space management system to maximize revenue. Requirements: Candidate Profile : 2-3 years experience - Hotel Catering Sales - Wedding Market a plus. The successful candidate will have demonstrated strong leadership qualities and business acumen in a lifestyle hotel operation. He/she must be approachable, inspirational and authentic, with the organizational capability to initiate and implement team building, effective programs and process execution. Other key qualifications include: • Excellent entrepreneurial business skills, creative independent thinker, self-starter and problem solver • Strong skills and knowledge in meeting related services • Strategist who understands the competitive set • Strong, current knowledge of digital, interactive and social media strategies and tactics • Strong interpersonal communication and leadership skills • Excellent verbal/written communication. Local Candidates encouraged to apply. No Phone Calls - Please submit resume for review with salary history. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Performance Hospitality Management staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Performance Hospitality Management associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Performance Hospitality Management. Every Performance Hospitality Management associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Associates may be required to work different schedules to reflect the business needs of the hotel. Attendance to all scheduled training sessions and meetings are required. Background check is required for all candidates. Performance Hospitality Management, Inc. is an equal opportunity employer. EOE M/F/D/V