Overview and CQC Inspections

OverallGood

Our inspector's description of this service

Last updated 31 July 2018

Gloucester Road Medical Practice

Tramway House,

1A Church Road,

Bristol, BS7 8SA.

Gloucester Road Medical Centre provides primary care services to patients resident in the city of Bristol. The practice is purpose built with most patient services located on the ground floor of the building with a patient lift to access the first floor. The practice has an expanding patient population of 14558 of which the highest proportion (62%) are of working age including a percentage of students. They have a 15% annual turnover of patients which is higher than average and a significantly lower number of emergency department attendances.

The practice trains GP’s, medical students and student nurses. The practice has six GP partners and a business partner. They employ three GPs, seven nursing staff, a pharmacist, two health care assistants, a deputy practice manager, and reception/administration staff.

The practice is open six days of the week. Monday to Thursday it is open 8am – 7.00pm and Friday 8am-6.30pm. The practice is open on Saturday mornings from 8am -11am for pre-booked appointments. It participates in the Improved Access programme for provision of additional appointments aimed at working aged people.

Patient Gender Distribution

Male 50 %

Female 50 %

% of patients from BME populations 12.4 %

The practice catchment area has deprivation assessed at Decile 8 (with decile 1 the lowest (most deprived) and decile 10 the highest (least deprived)) with a higher than average number of houses under multiple occupancy (student accommodation).

The services are registered to provide the following regulated activities:

Maternity and midwifery services

Treatment of disease, disorder or injury

Diagnostic and screening procedures

Family planning

Surgical Procedures

The practice has opted out of the Out of Hours primary care provision. This is provided by via NHS 111. Patients are directed to this service via the practice website.

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.