I've a paid subscription version of CS6. I'm trying to import an mts file but no audio will show in the timeline panel. This worked perfectly yesterday. I can preview in bridge with no problem. I can play back with vlc player no problem. What's going on

The model is GZ-HM30BU. I've been using this device for over a year with Premiere CS5 and since the beta with CS6. I first back-up all clips with Everio Media Browser 3 then I import the clips into Premiere. I have not had any problems at all until now. When I launched Premiere today I didn't have any of the sequence presets. I exited and relaunched, set up a new project, imported the clip and no audio and no timeline. From there things went downhill.

For AVCHD make sure you ingest the entire Private folder off your card. If you do this in Prelude it will move all the necessary files for you. If you do that and no audio, I know that some have been having issues with audio missing. Can't seem to locate the thread at the moment.

First, as a test, try just moving the entire private folder from your card (SDHC or whatever it is) onto your editing drive/s. Use Premiere to browse to that private folder and bring into Premiere that way and just see if it works. If you are new to Premiere or at least new to CS6 I'd encourage you to do some online tutorials off Creative Cow (they are free) or Lynda.com ($25.00 per month or more). I use both of these a lot when I need to learn something new.

Thanks for the suggestions. I've already copied the private folder to my editing drive and used Premiere to browse and import. I had the same problem. I also have an account with Lynda.com and have taken the CS5 Essentials course so I have a extremely good idea of what I'm doing. Having said that, I do appreciate your help in this matter. However I need to get the work done and at this point I'm going to reinstall. If that doesn't work I'll go back to CS5. Thanks for your help.

Sorry my friend. I did not mean to insult your intelligence in any way. I'm on Lynda.com a lot. Just did the one on updates to CS6 Premiere and I've been working professionally in the industry for over 20 years. Sorry I can't help much with this issue.

I am wondering from other posts I've seen, if the problem is with third party cards, AJA, BMD, Matrox, etc, even the CUDA cards. Don't know if you use these. Our CS6 Premiere is only on a MacBook Pro at the moment, so none of the third party concerns and it's working fine with AVCHD, ProRes, HDV. I did have one file go offline, but easily relinked it and all it good. All the best!

No problem. I did not take your suggestions as insults. It's just that Murphy's Law struck right when I needed to get something done. I didn't think about the card issue. It's a PNY Pro 16GB. I did download and reinstall and now everything works fine. I really do thank you for your time and input.