OnX Enterprise Solutions, a leading enterprise data center IT solutions provider, today announced that the Company has been chosen as one of two preferred vendors in Canada to Agfa HealthCare, a leading provider of state-of-the-art diagnostic imaging and IT solutions for hospitals and other healthcare centers.

As an Agfa HealthCare preferred vendor, OnX can provide managed services, data backup, and disaster recovery solutions designed to help deploy Agfa HealthCare's imaging software to hospitals across Canada. Hospitals today are increasingly investing in software solutions to improve diagnostics and care, but often choose not to manage these solutions and data centers on their own. As a part of a joint solution, Agfa HealthCare will manage the diagnostic imaging software solutions, while OnX will supply the infrastructure in the company's managed data centers, including data backup, firewall security, OS management and end-to-end monitoring and reporting. For Canadian healthcare institutions that already have Agfa HealthCare's solution in place, OnX can provide secondary failover and disaster recovery.

"OnX has a very solid record and reputation in the healthcare industry with a dedicated healthcare team and the specific expertise we need from a managed services vendor," said Jeff Merrill, Vice President, Services, Agfa HealthCare North America. "The OnX team understands our issues including the application layer, and is committed to provide the needed support for data security, backup, and recovery, which are important in the delivery of quality care. We look forward to working with OnX's experienced Healthcare and Managed Services team to deploy our diagnostic software to healthcare organizations across Canada."

The healthcare industry is shifting to avoid large capital budgets for high availability and to improve time to deployment. OnX has a long and credible history of providing vital IT solutions to the healthcare industry, where security and high availability are major concerns. OnX's top-tier data center redundancy and SSAE16 certification offer peace of mind to healthcare organizations whose first priority is to keep their patient data secure. In 2014, Branham300 honored OnX Canada with the #5 ranking in the Top 25 ICT Professional Services, #5 ranking in Mixed-play Healthcare ICT Companies, and #17 ranking in the Top 250 Canadian ICT Companies.

"We are pleased to achieve preferred vendor status with a trusted healthcare integrated IT provider like Agfa HealthCare," said Paul Khawaja, President, OnX Canada. "Our focus and investments in providing the highest security measures and data center certification, coupled with our experienced and knowledgeable healthcare team makes us a great fit for clients in the growing healthcare industry. We especially look forward to a fruitful relationship with Agfa HealthCare and to helping them provide the best IT solutions available to their customers throughout Canada."

In honor of National Health IT Week Sept. 15-19, American Sentinel University offers tips to health IT professionals for gaining a competitive edge in the healthcare marketplace.

A recent study by HIMSS shows demand for qualified health IT professionals are at an all-time high and a candidate’s skill set is the differentiating factor when filling a position. The skill most desired is that of an IT professional that has clinical workflow and terminology experience. American Sentinel offers specialization in healthcare, giving students a competitive advantage in the clinical IT environment.

“Technology and healthcare are two ever-changing industries. When the two collide it creates dynamic and exciting challenges for health IT professionals,” says Blair Smith, Ph.D., dean of Informatics-Management- Technology programs at American Sentinel University. “Electronic Medical Record (EMR) implementation has become the focal point and while it offers tremendous capabilities, it also creates a multitude of challenges for today’s IT professionals. Those with in-demand skills will find themselves far more marketable.”

At the top of the list of challenges includes data management, application management, BYOD, patient privacy, HIPAA compliance, business intelligence and analytics and risk management. The HIMSS study found that a higher percentage of respondents said that their organizations were interested in either training current employees or hiring recent graduates to fill needed positions, but 85 percent of respondents said their organizations faced barriers meeting their health IT needs. The majority cited a lack of qualified talent and 40 percent of those surveyed said they have open positions for which they cannot find qualified talent.

“Employers want to hire candidates with a health technology degree or certification that are prepared from day one on the job,” says Smith. He says that it’s important for students to choose a degree program that is relevant to today’s industry needs. Smith details some of the must-have skills health IT professionals need to make themselves more marketable in the current healthcare market. “Look for programs that use immersive learning technology to foster program comprehension so that you can immediately apply what you learn to your work to positively impact your career,” he adds. “This will help differentiate you from other candidates and position yourself for a successful career in this fast-growing industry.”

Adaptability to Change. The ability to adapt to changing parameters is very important in healthcare because healthcare reform and government mandates are every-changing. “It’s important that health IT professionals be alert to the latest trends and be prepared for how it will impact your healthcare facility’s plan and goals,” says Smith.

Innovativeness. Healthcare is ever-evolving and health IT leaders will be challenged to think in new ways, adjust to change and lead change while creating new models of care. “The phrase ‘innovate or die’ has never been more true than now as we enter the transformation that is pivotal to the future of healthcare worldwide,” says Smith.

Communications Savvy. The race for information is on and the ability for health IT professionals to be adept at finding new and better ways to communicate greater amounts of data and information will become increasingly important. “The greatest leaders have always been able to rely on strong communication skills. Moving to a data driven culture presents new demands where the accelerated availability of data has rendered the decision of what is useful and what to communicate as important as how to communicate it,” adds Smith.

Applications Know-How. As health organizations begin looking for solutions to measure quality and standards, Smith says that IT professionals will play a critical role to guide them through the technology maze of applications and data management. -Security and Compliance. It is crucial that healthcare facilities be HIPAA-compliant and protect patient health records. This becomes more challenging for IT professionals when information is collected in one place and is required to move from one environment to another, says Smith. This has created a greater need for skills in the information management security side of healthcare.

Risk Management. Most healthcare organizations place a strong emphasis on data management and data security. This critical need to manage and protect this information has created a demand for IT professionals with this particular expertise. “Healthcare needs IT professionals that can create the appropriate structure to govern security and know how to protect information and address breaches from a compliance perspective,” says Smith. He says that it is crucial that healthcare organizations have a plan in place to address the potential losses and breach of information and know how to be protected in the future.

Business Intelligence and Analytics. Business intelligence (BI) and analytics are a way for healthcare organizations to aggregate better quality information. “The industry is currently putting greater emphasis on finding newer and more aggressive BI and analytics tools, which has created a higher demand for those IT professionals with these skills,” says Smith.

“As the healthcare industry continues to be a bright spot for the economy, IT professionals with the right education and skills will have ample opportunities to enjoy a long and promising career in this exciting field,” adds Smith.

With an estimated 3.5 million U.S. citizens a year expected to reach 65 years-old through 20231, there is more focus on the growing number of tech-savvy seniors (57 percent) who are seeking digital options for managing their health services remotely, according to a new Accenture (NYSE:ACN) survey.

Although many seniors want access to healthcare technology, such as virtual physician consultations (42 percent) and self-serve tools (62 percent) like online appointment scheduling, research shows only a third of healthcare providers currently offer such capabilities.

The growing population of seniors are active online users, as documented by the Pew Internet & American Life Project that shows Internet use between 2000 to 2012 tripled for those 65 and older and doubled among those 50-64 years-old. Accenture’s analysis shows at least three-fourths of Medicare recipients access the Internet, at least once a day, for email (91 percent) or to conduct online searches (73 percent) and a third access social media sites, such as Facebook, at least once a week.

“Just as seniors are turning to the Internet for banking, shopping, entertainment and communications, they also expect to handle certain aspects of their healthcare services online,” said Jill Dailey, managing director of payer strategy, Accenture Health. “What this means for providers and health plans is that they’ll need to expand their digital options if they want to attract older patients and help them track and manage their care outside their doctor’s office.”

Two-thirds of seniors (67 percent) surveyed say that access to their health information is important, but only 28 percent currently have full access to their electronic health records. Similarly, 70 percent of those surveyed believe it’s important to be able to request prescription refills electronically, but, fewer than half (46 percent) say they can do so today. And, the majority (58 percent) want to be able to email healthcare providers, but only 15 percent say they currently have that capability.

“As the digitally engaged senior patient population continues to grow, healthcare systems need to consider the role the Internet can play in making healthcare more convenient for patients of all ages at every touch point,” Dailey added.

1 U.S. Census Bureau: 2011 Estimate of Older Population in the United States, November 2012.

The New England Telehealth Consortium (NETC), which is working with FairPoint Communications to link healthcare facilities in northern New England to the NETC network, recently announced its 200th connection.

NETC is a federally funded consortium of healthcare providers whose mandate is to create a shared network among rural and urban healthcare facilities across the region. When connected to the NETC network, providers will be able to deliver remote trauma consultation and expansive telemedicine by linking more than 400 primarily rural health care facilities – including hospitals, behavioral health sites, and community health care centers – in Vermont, New Hampshire and Maine – to urban hospitals and health clinics throughout New England.

"We are extremely pleased with the progress we have made connecting more than 200 facilities to the NETC network," said Jim Rogers, the founder of NETC and president of ProInfoNet, the company managing the implementation of the NETC network. "We offer health care providers a sustainable, quality broadband network that will greatly improve the capability and efficiency of healthcare in northern New England, while saving millions of dollars. The network created will help all these institutions to share information that will ultimately benefit the patients all across the region."

NETC – which is based in Bangor, Maine – received a $24.6 million Federal Communications Commission (FCC) Rural Health Care Pilot Program award to bring telemedicine to the region. The NETC award was the largest award issued by the FCC under the Rural Health Care Pilot Program. "FairPoint has invested more than $200 million in communication infrastructure and technology to upgrade our state-of-the-art fiber network in northern New England and we are leveraging this network to serve the technology needs of the consortium," said Mike Reed, Maine state president for FairPoint Communications. "This network is designed and built as a data network to move large files quickly and efficiently. It delivers a variety of reliable online services that provide faster ways to communicate by offering high bandwidth choices that are both economical and reliable."

NETC participants are receiving upgrades and improvements to their broadband capabilities and connections while paying only 15 percent of the costs. Healthcare facilities linked to NETC's network can instantly share potentially life-saving information and will save millions of dollars in annual technology costs. "The NETC network will enable patients, especially in rural areas to receive top quality care through enhanced telemedicine and information sharing," said Brian Thibeau, NETC president. "The network will offer health care providers significant cost savings, plus quick and convenient access to the latest research and medical advances."

Napier Healthcare, a leading healthcare technology and services provider, today announced that it has been awarded the 2013 Promising Healthcare IT Company of the Year by Frost and Sullivan.

Frost & Sullivan Singapore Excellence Awards recognise companies that have pushed the boundaries of excellence to rise above the competition and demonstrate outstanding performance in the Singapore market. The award positions Napier Healthcare as a rising star in the healthcare sector for consistently offering global standard solutions that improve the quality, safety and service delivery of patient care.

Established in the late 90s, Napier Healthcare employs more than 270 healthcare and technology professionals with deep domain expertise. The company’s IT solutions are collaboratively developed with extensive inputs from industry veterans, clinicians, medical authorities and patients to meet the needs of small, mid-sized, and large private and public sector hospitals. Together with leading IT companies including Microsoft, IBM and HP, Napier Healthcare provides technology, infrastructure implementation and service support along with extensive training. Headquartered in Singapore, Napier has presence in USA, India, Africa, and the Middle East.

“The award underscores our commitment to innovate and lead in healthcare management systems and solutions,” said Karthik Tirupathi, CEO of Napier Healthcare. “Napier Healthcare is well positioned to drive technology adoption across the healthcare delivery value chain to benefit hospitals and patients. For example, the use of cloud and mobile platforms by Napier delivers significant value to the stakeholders of the healthcare industry.”

Hospice by the Bay Completes Implementation of CellTrak TimeManager™ for Nursing Staff.

Hospice by the Bay focuses on dignity, comfort and quality of life. As the second oldest hospice in the United States, they have the knowledge and expertise to guide and support you. With a specially trained team they offer personalized care wherever someone may call home. Focused on helping patients and families prepare and cope physically, emotionally and spiritually. Hospice by the Bay also provides additional services to the community, including grief counseling and training in end-of-life care. The overall goal of hospice care during a terminal illness is compassionate care and comfort rather than a cure. Managing this crucial point in a person’s life relies heavily on creating a seamless communication, a seamless delivery of service, and a seamless engagement and comfort of the patient.

To easily meet those goals and manage patient care, it was essential to utilize a simple to use and simple to deploy mobile healthcare technology. With a dedicated focus to maximize information exchange among different care providers enabled with successful collaboration and outcomes, CellTrak offered Hospice by The Bay a mobile technology solution product family. Hospice by the Bay first implemented VisitManager for their aides to capture data and the point of care and interface back into the electronic medical record (EMR) provider, Suncoast Solutions. The CellTrak VisitManager seamlessly interfaces to the system and allowed for aides to access schedules and care plans. Recently, they found another need for their nurses to have better accountability and safety, eliminate paper work, and reduce mileage reimbursement all while using a cost effective solution. For the need they had, laptops were a costly expense. Hospice by the Bay chose TimeManager, a CellTrak solution for time and attendance.

Alex Liang, Network Systems Administrator at Hospice by the Bay, commented, “CellTrak provided a perfect solution for our HHA’s and it has been very easy to work for the past few years. We have seen many improved outcomes with the use of VisitManager with access to care plans and scheduling. When we needed a solution for our nurses we turned to CellTrak for a cost-effective mobile solution. Mileage is now reported accurately and with minimal effort by the field staff so that they can concentrate on patient care and not calculate how far they have driven for each visit.”

Liang added, “The best thing was that we could use a trusted solution for multiple disciplines. Since CellTrak offered multiple solutions we were able choose a solution based on need and by discipline. There are not any other options like this in the market to fit our needs”

Denis Viscek, CFO added, “We are very happy with our implementation and execution in the field with TimeManager for our nurses in addition to our aides using VisitManager. The technology solution is helping improve operational processes and assisting in improving patient outcomes by allowing the nurses to focus on patient care while the application is working for them in real-time on their mobile device.”

At Hospice by the Bay, they are dedicated to helping meet goals about what’s important to your well-being during this time. They talk honestly with you and your family so they can guide you. Your personal physician is their partner in the management of your care to ensure the highest quality of life possible. Patients and their families frequently tell Hospice by The Bay they wish they had called earlier, so they could have benefited that much longer from their personalized care. Patients do get the most benefit from hospice support when care begins earlier in their illness.

Michael K. Wons, President and CEO of CellTrak Technologies added, “It has been a pleasure working with the team at Hospice of the Bay. We are incredibly pleased to help with improving their electronic documentation and bettering staff accountability. The solution has been designed to be cost effective and to meet the needs of the different disciplines that help deliver home and personal care services."

In addition to the GPS features that keep workers safe, integrated visit verification and automated mileage tracking and expense calculations streamline administrative workflow saving time and increasing accuracy of results. Real-time access to data collection and documentation allow for better patient outcomes all from an easy to use solution running on a mobile device. The CellTrak Portal provides supervisors and managers with a real-time view of the organization; enabling data-driven quality measures, visit compliance and staff performance management.

About Hospice by the Bay: Hospice by the Bay is a non-profit, 501(c)(3), caring for patients, families and the community in Marin, San Francisco, San Mateo and Sonoma counties. Licensed by the State of California, Hospice by the Bay is certified by Medicare and Medi-Cal. Both Hospice by the Bay® and Hospice of Marin® are registered trademarks of Hospice by the Bay.

About CellTrak Technologies: CellTrak Technologies, Inc. is the leading provider of integrated mobile solutions for the home healthcare, hospice, and private duty markets. Our patented software-as-a-service solutions run on GPS-enabled mobile devices via a homecare technology platform which automates workflow and reduces cost. Data is transmitted wirelessly via our secure cloud based services making the data available real time where instantaneous integration is provided to the back-end clinical systems and the payer networks. Healthcare Workers across the United States, Canada and the United Kingdom deliver millions of successful visits every month via CellTrak. For more information please visit: www.celltrak.com

Oracle have announced that Beijing CAJ Senior Care Services Co. ("CAJ," also known as Right at Home (China)) has adopted Oracle Human Capital Management (HCM) Cloud and Oracle Talent Management Cloud to help establish its HR management platform and improve HR management and efficiency.

With the project recently going live, the new HR system has completed the company's operational management platform that has been designed to effectively support the company's rapid business growth and expansion. Established in 2009 and following a social enterprise model, CAJ is a professional company providing quality senior care and home health care services for elderly, disabled and patients. It aims to become a leader in the elderly healthcare service industry by improving its service quality and personalized service, maximizing HR resources with leading service solutions, and cutting down individual customers' cost burden and overall social endowment cost.

CAJ needed to address many challenges at the early stage of business development, including how to recruit top talent, how to cultivate and train junior staff and how to manage staff. Oracle offers the industry's most complete cloud portfolio, Oracle Cloud, with high flexibility, best practices, easy deployment and high reliability. Because of its exceptional reputation and leading technology, CAJ chose Oracle to help it establish a HR management platform. CAJ hopes to leverage Oracle's global leading cloud platform and best practice to continuously innovate, and create the true value from HR. CAJ adopted Oracle's cloud services to help avoid large upfront investments.

Part of Oracle Cloud, Oracle HCM Cloud and Oracle Talent Management Cloud adopted by CAJ not only provide a good user experience on PC, iPad and iPhone, real-time BI analysis and internal social collaboration, but also integrate multiple functional models including Global HR, Payroll and Benefits, Recruiting, Onboarding, Learning Management, Performance and Goal Management, Talent Review, and Business Intelligence. The first stage of the project has already gone live after a two-month deployment period. CAJ intends to deploy Payroll and Benefits as well as the Performance Management in the next step. The full project is expected to be completed in 2014.

Through the deployment of Oracle HCM Cloud and Oracle Talent Management Cloud, CAJ can streamline the process of recruiting, training and management, realize dynamic multi-dimensional information collection and analysis based on organizational structure, and enable continuous innovation by integrating user experience and social platforms into a corporate talent management system.

Ten-year-old Jacque Fair is one of the first children in the St. Louis area to receive an implantable heart device commonly used in adults.

“The internal ventricular assist device has been used in adults for years,” explains Mary Mehegan, RN, VAD coordinator for St. Louis Children’s Hospital, “but it’s only recently become an option for smaller patients due to Heartware’s smaller technology.”

Jacque, who was diagnosed this summer with myocarditis and cardiomyopathy, became the hospital’s fourth patient to receive a Heartware device since it began using the technology in 2012. Jacque will likely require a heart transplant. First, her organs need a chance to recover from several months of deterioration. Her problems began over the summer, when she started having trouble breathing. She assumed it was asthma. “I have a history of asthma,” she says. “I was back and forth from the emergency room for weeks.” X-rays at her hometown hospital revealed an enlarged heart, so doctors referred her to the children’s hospital in Kansas City. Further medical evaluation revealed the complexity of Jacque’s needs, so the team transferred her to St. Louis Children’s Hospital, where the medical team led by Dr. Charlie Canter, determined her heart failure had progressed to the extent she’d need an assist device to bridge her to a heart transplant.

“Application of this technology in children may eventually allow physicians to ‘defer’ a decision on transplantation and give a child’s native heart a better chance for recovery,” says Dr. Canter, director of the heart transplant program at St. Louis Children’s Hospital and the Lois B. Tuttle and Jeanne B. Hauck Professor of Pediatrics at Washington University School of Medicine. “It also allows patients with end-stage heart failure who are not heart transplant candidates to have effective therapy.”

Relatively new to the pediatric population, it is believed fewer than ten children’s hospitals in the nation have used implantable ventricular assist devices.

“This is the forefront for care of children with heart failure resistant to medical management,” explains Dr.Umar Boston, pediatric cardiothoracic surgeon, who implanted Jacque’s Heartware. “We don’t have an ideal device for kids right now, but we’re learning how to adapt this adult device successfully in adolescent sized children.”

Heartware is a disk-like device sewn into the heart’s left ventricle that pumps blood when the heart is too weak to do so on its own. It is connected by a lead through the abdominal wall (drive-line) to a controller and battery pack that fit into a small handbag and weigh less than 4 pounds, making it possible for a child to be discharged from the hospital and return to normal activity while awaiting transplant. Teenagers and children as small as 65 pounds can now be candidates for the internal pump. “We discharged a child on the device late last year and that child has actually returned to school,” says Mehegan.

“That’s a really big deal.” Small children and infants don’t have the space in their small chest cavities to accommodate most implantable technology currently available to adults. Smaller kids would still use a Berlin heart, an external pumping device that was championed and FDA-approved – with help from St. Louis Children’s Hospital – for children of all sizes, including infants. Both internal and external pumps allow patients in heart failure to become more stable.

“They allow a patient to build strength and rehabilitate before having a transplant,” says Mehegan. It also buys them time to wait for donor organs. Jacque hopes to go home from the hospital with her Heartware pump in the next 1-2 weeks. “I’m not sure if I’ll be comfortable sending her back to school,” says Jacque’s mom, Katrina. “That will depend on how willing the school is to learn about managing the device.” But it will allow Jacque the opportunity to be home-schooled, play with her three siblings, and continue building back her strength as she awaits a heart transplant.

The U.S. Healthcare IT market has been growing rapidly and offering immense opportunities for players involved in the business.

The market is performing on the back of new product introductions and evolving industry standards. With the cloud computing making a buzz, the U.S. Healthcare IT market is poised to reach new heights. Increasing acceptance of E-health and M-health among medical professionals and hospitals; growing awareness for quality among patients; active participation of players; and new government measures towards rural areas will augment the market growth.

In their latest research study, “US Healthcare IT Market Outlook to 2017”, RNCOS’ analysts have identified and deciphered the market dynamics in important segments to clearly highlight the areas offering promising possibilities for companies to boost their growth. The market is slated to grow at a CAGR of nearly 22% during 2013-2017. The tremendous growth of the market is driven by factors such as rising adoption of EHRs/EMRs, propelling E-health market and remote patient monitoring.

In the report, the U.S. healthcare IT market has been studied in its market scenario, market components, potential growth areas, and key players existing therein. For market performance analysis, the IT hardware dominates the market by acquiring a share of around 53%, followed by IT services market and IT software market.

Further, the market has been broken down into four distinct component segments while their current and future outlooks to 2017 have been analyzed. In addition, the report also covers a detailed analysis of the potential growth areas which helped in clearly identifying and highlighting the segments that offer the maximum opportunity for growth in the country.

The study further delves into the detailed description of the major players in the industry covering description of their businesses and their recent developments. This will help the reader to gain a deeper insight into each key market player. Moreover, market drivers and trends have been discussed along with regulatory frameworks to provide an understanding of the market dynamics. In a nutshell, the research provides all the prerequisite information for intending clients looking out to venture into these markets, and facilitates them to devise strategies, while going for an investment/partnership in the U.S. healthcare IT industry.

Kinnser Software, creator of the most widely used software solutions for home healthcare, announces a major product expansion that begins with a completely new solution for hospice. Kinnser Hospice™ has been developed in collaboration with a select group of successful hospices and post-acute consultants. It is the company’s latest addition to an increasingly comprehensive set of solutions that increase efficiency and improve patient care. Kinnser Hospice leverages the proven features of Kinnser’s popular solutions Agency Manager™ and Therapy Manager™, but is specifically designed for hospice. The software includes patient-centric intake and scheduling, comprehensive clinical charting, Medicare billing, and many additional tools to help hospices focus on compassionate care without sacrificing their need to be successful businesses.

“We’ve been asked countless times – ‘Why can’t you do for hospice what you’ve done for home health?’” says Chris Hester, president and founder of Kinnser Software. “Well, that’s exactly what we’re doing – with the same ease of use, efficient workflows, and unshakeable commitment to quality care. Whether a hospice is struggling with a poor solution or is considering software for the first time, they shouldn’t make a move without seeing the innovation Kinnser will introduce in a few weeks. They’ll be glad they waited.”

Demand for hospice care is high, with more than 1.65 million people receiving services annually. This demand is reflected in the growing number of hospice programs, which increased from 4500 in 2007 to more than 5300 today. Despite this growth, hospices continue to struggle with software solutions that are not designed for them.

Most currently available solutions for hospice were originally designed for other parts of healthcare and poorly adapted for hospice. This has resulted in awkward workflow, frustrated users, poor financial performance, and a less than optimal experience for patients and families. Kinnser took a different, discovery-based approach by collaborating with successful hospices and knowledgeable consultants to create the definitive software for hospice.

Diann Verdugo, RN, Clinical Supervisor of Sea Crest Hospice, Inc. is one of the participants in this process. “We are thrilled to be working so closely with Kinnser to create Kinnser Hospice, a solution we truly believe will help our agency be more efficient and productive,” says Verdugo. “We can’t wait to get some hands-on experience with it as part of Kinnser’s early access program.”

Kinnser Hospice begins an early access program with a select group of customers this month. The solution will be available to the general market later this year.

“Kinnser’s approach to designing and developing their new hospice solution is unique in the industry. Through my involvement with Kinnser in the discovery phase of development, I’ve provided industry insight and guidance that I am confident will help Kinnser Hospice become a very impressive solution,” said Annette Lee, RN, MS, COS-C, Founder at Provider Insights, Inc. Kinnser Hospice is part of a major product expansion by Kinnser to support the success of healthcare businesses and improve patient care.