GUEST SERVICES AGENT Happily interacts with Guests ensuring they have a memorable experience by becoming familiar with each arrival for the day, reviews special requests, and knows the room inventory strategy for the day and relevant future days. Uses excellent judgment to proactively engage arriving guests and uses all available tools to put guests at ease. Maintains rate integrity, grows RevPAR, upsells and cross-sells when appropriate. Checks Guests out, ensuring the guest's bill is 100% accurate, and collects payment; makes and confirms room reservations. Must be computer literate, possess excellent customer service and telephone etiquette skills, six months experience in equivalent position required and IHG experience preferred. Must be able to work flexible hours including nights, weekends, and holidays; standing or walking for long periods of time may be required.

The Beach Househttps://thebeachhousehhi.applicantpro.com

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