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Problem with custom hands

i have problem with hands, the first is in version 1.3 the hand on the preview is ok. but when i export, the hand increase his size, and the quality its poor, like a saw.

I up to version 2.0, and the problem is the quality still poor when i export.

This topic its the same problem, (http://help.videoscribe.co/support/discussions/topics/1000038686)

But the answer Joe was was not convincing, I could see that the file sent by Anna is ok.

I teste many configuration of archives, and to make sure that was not a problem with editing or photo, I put a vector in place in hand and yet the quality was serrated.

Waiting fix that to get my version PRO.

Thanks.

M

Mike Metcalf

On Thu, 8 Jan, 2015 at 11:12 PM

There might be a problem with your images. Anna's hands were more than large enough in my opinion, but the background removal on the images was a bit sloppy leaving rough edges.

You could upload your hand images here if you want specific feedback about why they are not working.

-Mike (videoscribe user and custom hand user.)

L

Lucas Lago

On Fri, 9 Jan, 2015 at 12:27 AM

L

Lucas Lago

On Fri, 9 Jan, 2015 at 12:31 AM

I tried everything I could . The only image sizes I found recommended by the staff , was 1500x500 (max) and 1229x1336 with 96dpi .

What I find strange , if the export is in 1080p , the image should have also 1080 high, if not, will burst .

M

Mike Metcalf

On Fri, 9 Jan, 2015 at 2:27 AM

Ah yes. I definitely see what you mean about the size change AND the image quality difference between your image and the way it appears in videoscribe.

I definitely agree with you that this NOT a problem with the quality of your image, but is either a bug or inadequate instructions for making the hands work as intended in videoscribe.

I've seen similar image distortion in regular imported images and it was due to the width of the imported image not matching the import quality/size setting. I have a suspicion... and I'll try to make time to test it... that videoscribe has a variable for default hand import size (which may or may not be the same as the default quality setting for other images) if that value is "600" for example then hand images with a width of 600 or 1200 would probably import looking great and other values would show various degrees of distortion. I'm not saying that 600 is THE magic number but I do think there is a magic number and I suspect it is related to the image width. However this is all speculation right now.