I've got a problem with my users. They all use Outlook 2007 to send/receive mail from Zimbra.

Are they actually using the ZCO? Are they actually using the version of the ZCO from the current 7.1.2 server (if not, which exact version are they using)? Does it happen for all users /some/occasionally/all the time?

Originally Posted by Iom

IActually, they cannot see mails sent by internal users in their mailboxes.

What happens to the mail? Do you see any errors in the log files about delivery? Are you saying that they're just not visible in the Outlook Inbox? What happens when you do a sync, any errors?

Originally Posted by Iom

They are no problem with internal mail.

You've actually said this is a problem with internal mail (unless I'm misunderstanding the thread title and your previous comments), what do you mean by this statement?

Are they actually using the ZCO? Are they actually using the version of the ZCO from the current 7.1.2 server (if not, which exact version are they using)? Does it happen for all users /some/occasionally/all the time?

I can do what I want with my user (no special permissions), but that's all.

Originally Posted by phoenix

What happens to the mail? Do you see any errors in the log files about delivery? Are you saying that they're just not visible in the Outlook Inbox? What happens when you do a sync, any errors?

When I do a send/receive in Outlook, nothing (for internal mail) is coming in Outlook. Anyway, mail are in the inbox folder in webmail. Which log file can i Check to see errors?

Originally Posted by phoenix

You've actually said this is a problem with internal mail (unless I'm misunderstanding the thread title and your previous comments), what do you mean by this statement?

So yes, all users are usins ZCO. It's the same version. Server = 7.1.2_GA_3268 (Network Edition), ZCO client =7.1.2 6331. They all use the version when can download from the ZCS Server.
All users are like that, except one test account called zimbra1. No special permission on this user. All other users are like : a.smith@domain.fr
Problem appear this morning. Incoming mails were ok before, but they didn't use them (migration from Exchange to Zimbra, they use Zimbra since yesterday night).

In the MTA log file, I can't see anything unpleasant. Mails are arrived in the user's account, but not in Outlook. They are visible in the webmail for everybody. no errors when I do a send/receive action. Just nothing appearing in Outlook.