Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

News : RTA Adds New Services to Salik App

#contactcenterworldDubai, UAE, June 30, 2015 -- New services are added to the Salik smart app, offering more benefits and features, announced Roads and Transport Authority (RTA).

Maitha bin Udai, CEO of RTA’s Traffic and Roads Agency, said: "Introducing new services to the Salik smart app is intended to save customers time and effort by enabling them to use their smart gadgets in communicating with call centre of Salik via the app and minimising the need to visit customer service centres.

"The new services added include search, submit and follow-up of objections to Salik offences, registration of Salik card, update of personal details for a new or current mobile phone number, annual trips list, and the recharging of Salik accounts," she added."The initial bundle of Salik services includes inquiring about account balance, and displaying trips made through Salik toll gates for a specific period per vehicle. It also includes inquiring about offences or vehicles by using the tag number or number plate, listing all vehicles entered in the user’s account, opening a new e-account, topping up the account using e-pay, recharging an account of a friend, and adding a new vehicle to a registered account," explained Maitha.

About Roads and Transport Authority (RTA):The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.