Welcome to Uhaul-Sucks.com. This site is dedicated to
exposing the truth about the outrageous and dangerous
conduct of one of the largest truck rental outfits around. I
started this site after a horrible moving experience I had
trying to use a U-HAUL truck to move from Vermont to New Jersey in the fall of
2003.

Subsequent to my horror story, I discovered that I am
not alone; U-Haul does this to many people all over the country
every single day. Just do a web search for "U-Haul Sucks"
and you will find endless pages all describing similar stories.

Los Angeles
Times Investigates U-Haul in 3-Part Series:

Driving with rented risks(June 24, 2007)
In the first part, the Times investigation finds the
company’s practices raise the risk of accidents on the road.

Upkeep lags in U-Haul’s aging fleet(June 25, 2007)
In the second part, the Times found many trucks have high
mileage and safety checks were often overdue; customers
describe breakdowns and accidents.

Did you make a "reservation" with U-Haul only to
find that they didn't have your truck or trailer waiting when
you arrived? This is probably the most common
complaint with U-Haul. All I can say is that the term
"reservation" should be used loosely when dealing with
U-Haul. They do not actually have reservations, they just
lie to you.

Did you rent a U-Haul truck or trailer that was
in poor condition, and/or it broke down on the road, or worse,
did your U-Haul rental cause an accident? This is the
second most common U-Haul complaint. U-Haul is usually the
least expensive option for do-it-yourself moving because their
trucks and trailers are poorly maintained.

In fact, DO
NOT EVER RENT A U-HAUL TRUCK/TRAILER FOR A ONE-WAY RENTAL.
The one-way rentals are the most poorly maintained. This
is because the dealer that rents the item to you is likely
never to see that rental item ever again.

Why would a
dealer invest any money in a truck that winds up at someone
else's U-Haul somewhere else in the country? All dealers
are independent entities, and there's no reimbursement for
repairs to a vehicle they send on a one-way trip.

This
makes for a very dangerous rental situation. The only one
who loses out in this scenario is YOU.