Evolve IP Noted in Gartner’s Midmarket Unified Communications as a Service (UCaaS) Market Guide, North America

Adopt UC as a Strategy…not a Service

Most businesses, including Fortune 500 companies are adopting Unified Communications as-a-Strategy. Through this whitepaper, you can map out the right UC strategy for your enterprise and learn about the trends and advantages of adopting UC as-a-Strategy

Why Unified Communications From Evolve IP?

Evolve IP’s cloud-based Unified Communications solution delivers award-winning collab­oration (video, chat, conferencing and more) and crystal-clear voice services that integrate with the applications you’re already using today; dramatically easing deployment and user adoption. Even better, as a strategic partner, we design and customize our solutions to fit the unique needs of your business instead of forcing you into a “one-size-fits-none” service.

Connect Anywhere. Integrate Seamlessly. Collaborate Instantly.

To successfully compete in business your employees must be able to connect anywhere with clients, and each other, on the devices of their choice. Crystal-clear voice services are expected; to get ahead, your enterprise must be visible, present and able to collaborate instantly. Evolve IP offers exactly that and more.

Customized To Meet Your Needs

Evolve IP’s UCaaS integrates beautifully with the world’s top SaaS applications like Gmail, Office365, Salesforce.com and Skype. However, where we truly differentiate ourselves is in our willingness and ability to work with clients on their unique requirements, like developing custom integrations and call flows and understanding and deploying flawless solutions in unique networking situations.

Desk Phones and Soft Phones

HD voice desk phones, or softphones with audio and video capability, allows users to place calls anytime, anywhere. One number reaches you wherever you are, on any device, and you can start a call on your desk phone and seamlessly move the call to your mobile device. You can quickly place or transfer calls through click-to-dial capabilities.

Best-of-Breed UCaaS Offering

Evolve IP has not only been noted in Gartner’s Midmarket Guide for Unified Communications, but it has been noted as “a best-of-breed UCaaS offering” by Gartner.

Unified Communications – A Few Key Benefits

The right cloud strategy can transform your business

Mobility

Link cell phones to office phones and transfer calls seamlessly between them … all while maintaining the office phone number. UC applications enable users to see co-workers’ status (available, on a call, in a meeting, etc.), and if available, chat with them via IM and more. Windows, MAC, IOS and Android compatibility.

Unified Messaging

The days of going to multiple locations to get messages is officially over. Unified messaging delivers multiple types of messages, like voice mail, email and fax, to a single email inbox simplifying life for your users and making your business more efficient. Voicemail transcriptions are also easily read and played from your phone or computing device.

Lowest Service Fees

Lower your TCO and eliminate annoying service fees! Finances become more predictable with a cloud OPEX model, massive CAPEX expenses are eliminated, and maintenance contracts go away. Gain better value with more features and advanced business collaboration tools.

Business Continuity/Disaster Recovery

In light of the disasters that are striking businesses across the US with alarming regularity, it’s important to have a comprehensive continuity plan in place or your entire business can be ruined. Evolve IP will help you ensure you maintain communication between international sites regardless of technology, power or carrier failures.

Management Simplicity

With an Evolve IP phone system Moves, Adds and Changes (MACs) are no longer time consuming or costly aggravations. Our award-winning web-based portal lets authorized managers quickly configure users, schedules and notifications anywhere in the world with a few simple clicks.

Blue-chip Technologies

Built on top of blue-chip providers like Cisco and Broadsoft to ensure uptime, scalability, and geographic failover that’s simply unavailable and unreliable on open source platforms. Leverage this world-class platform to ensure business continuity & application availability.

Instant Messaging and Presence (IM&P)

With our Instant Messaging and Presence (IM&P) feature, you can find out if your associates are available, on a call, or out for lunch. Additionally, it supports multi-party chats and enables users to exchange information and share files, all while maintaining security & compliance.

Audio and Web Conferencing

Virtual meetings just got better! Users have the ability to collaborate real-time, schedule and record meetings for hundreds of participants, share screens with everyone on the conference, view the presenter’s screen or even transfer control of the screen.

Desktop Sharing

Collaborate with your colleagues regardless of location by sharing your screen via your preferred web browser. Also, share your desktop with multiple users at the same time including internal colleagues or users outside your organization. You can share your desktop, video call, file share and chat, all at the same instance.

Remote workers and today’s global economy makes having face-to-face meetings more challenging than ever. However, with Evolve IP video calling you can meet face-to-face virtually with multiple participants, regardless of their locations, dramatically improving collaboration and creating more engaging personal relationships. Evolve IP video calling can be enabled with HD voice desk phones, Windows and MAC soft clients, and on iOS and Android mobile devices.

Email and Unified Messaging

Work in the email platform of your choice and integrate with any custom application that you like for a complete UC experience. Evolve IP’s unified messaging will take your productivity to the next level. It enables users to receive all their messages (email, voicemail and fax) on one inbox, click-to-dial from the same email application, view colleague’s phone presence and more.

Mobile Apps

Our mobility apps provide you the flexibility to manage your business on the road or at work. You can make and receive business calls – including video calls – via IOS and Android mobile devices using your business phone number. Also, you can participate in online meetings remotely. You can view your colleague’s phone status, modify call settings (find me, follow me, forwarding, etc.), access corporate directory, call history, chat history and more.

Work with world’s leading handsets such as Polycom & Yealink to ensure you have access to the most up to date HD technology and features (including line keys, better display, wireless options etc.).

Improve Caller Experience in a simple yet sophisticated manner

Is your organization often faced with high volumes of calls? Are your callers experiencing long wait times? Our ACD gives you the ability to use sophisticated routing rules that allow you to determine the most appropriate agent for each call. By directing the caller to the right agent, you will not only be able to reduce the call time but also enhance the caller’s experience.

The Modern Workspace

Open Seating provides a modern workspace for businesses looking to deliver a collaborative work experience. It offers greater flexibility and mobility to your workforce by allowing users to log into any phone available in their office and turn it into their primary work phone.

Featured Downloads

The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), ITAR, SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

What Our Clients Say

I have been part of 5 enterprise phone system migrations during my 20+ year career, and have never had one go as smoothly as this one. We had 200+ users, plus our contact center supporting members and clients all over the country, move to the new platform overnight with minimal disruption!

Nathan Holman, Vice President of Information Technology

The EvolveIP Platform has been the perfect communications platform for my company - as we are completely 100% cloud based, with most of the team working remotely from our homes or small offices as well as overseas. This platform allows us to communicate efficiently with full UCaaS capabilities - and manage our resources efficiently.

Evolved Office platform with Auto Attendant and Skype for Business

Bill Swavely, SVP IT

“Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

“During one of the recent storms we lost connectivity in a key location, immediately the phones started ringing in the backup site. All the emergency routing intelligence was in the cloud and it understood instantly if a branch office was down. It worked fantastically.” “Hurricane Sandy forced four of our offices to close for days, but we didn’t miss a beat. You can’t quantify the value Evolve IP’s services brought to our organization. It dramatically increased our service levels and simultaneously allowed us to focus on other issues. We even helped out our competitors whose power and phone lines were out since we were one of the few organizations still operating without disruption.”

Jeannine Delivron, Operations Manager - Apria Healthcare

“For the price we were paying for an outdated PBX system, Evolve IP gave us an enterprise-class hosted PBX with the security and scalability we need to support our aggressive growth.”

J. Bart McCollum, COO AmeriFlex

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017". They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification. (Feb 2017). Forbes also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept 2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America. Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

WAYNE, Pa.—March 12, 2018—Evolve IP, The Cloud Strategy Company™, today announced that it has been named one of the best entrepreneurial companies in America by Entrepreneur Magazine. Evolve IP is now a…