Client Testimonials

At The Flanders Group, we exceed expectations.

A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At The Flanders Group, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.

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Nursery/Landscape Client Testimonials

“We chose to partner with The Flanders Group because in the long run we have much better service and they provided us with a very competitive program. Their attention to accuracy means no hidden surprises or neglectful costly mistakes. They helped us understand what our insurance program was providing and what it wasn’t in a way that has never been done for us before with their Coverage Gap Analysis. Their HR expert reviewed our employee handbook and provided us with valuable improvement opportunities and samples of the changes suggested to make it easy for us.”

Laurie BroccoloBroccolo Tree & Lawn Care Inc. – Rochester, NY

“The Flanders Group always communicates well with our members, but delivers the power of strength in numbers when our members need them. Their pride shines! They have won the confidence of the membership and serve as one of the Board’s trusted advisors.”

New York State Nursery Landscape Association

“The greatest value to my business has been the prompt and professional service that we have received from everyone at The Flanders Group. Whether by phone, fax or email we always get an immediate response. We receive sound counsel and helpful advice for our insurance needs and are connected to their great HR program. I would not hesitate to recommend their services to anyone in the nursery/landscape industry. I thank Mike Pollack and the entire team of professionals at The Flanders Group for their excellence in service to our insurance needs.”

Michael GrimmMichael Grimm Services, Inc. – Syracuse, NY

“The Flanders Group really knows the ins and outs of Workers’ Compensation in New York. They were able to get our workforce classified properly at last, reducing out annual premiums by 40% and even getting us a sizeable refund for our most recent year of overpayment and they are delightful to work with.”

Hope CohenThe Battery Conservancy – New York, NY

“The Flanders Group has developed a turnkey insurance program for the nursery/landscape industry. I have peace of mind that my business is properly insured.”

John BraddellLakeside Sod Supply Co. – Clarence Center, NY

“The reason I do business with The Flanders Group is that they are all very friendly and they take care of my problems.”

Mark StonishStonish’s Lawn Care and Snowplowing, Inc. – Buffalo, NY

“The Flanders Group makes the process of buying insurance and handling a claim simple, allowing me the time to run my business.”

Ed RussellPreferred Seed Co., Inc. – Cheektowaga, NY

“They are one of my trusted business partners.”

Rick LemckeRAL Landscape Inc. – Hilton, NY

“I love my employees. That’s why I want an agency like The Flanders Group behind them. I won’t leave you for 100 years.”

Gary RomigGJ Romig Property Management – Hilton, NY

“The reason we do business with Flanders is… the professional staff and quality service they have provided year after year.”

Paul GualtieriLandscapes East, Inc. – Kirkville, NY

“The Flanders Group is 1st class in their field and I hope to continue our relationship for a long time.”

Brad WhiteWestside Professional Landscape, Inc. – Rochester, NY

“You’re freaking awesome.”

Marsha LutzAlfredo LDC Fox Meadow Farms LTD – Armonk, NY

“I wouldn’t even know where to start without you.”

Nenad St. GeorgeKurt Weiss Greenhouses Inc.- Center Moriches, NY

“That was such a thoughtful thing to do! Thank you so much. The payment terms are a big help to us, but beyond that, the fact that you did this without our request just reinforces the fact that you do such a good job servicing us (your client). It is motivating to see. I actually met with my staff and pointed out what you did and reminded them how important customer service is. Thanks again.”

Greg FlayhanEvergreen Nurseries Inc.- Katonah, NY

“For years and years I had always been afraid of insurance until I met you, and then I knew I didn’t have to worry anymore because I know you will always take care of me.”

Millie EdwardsGreen Acre Farm and Nursery Inc.- Rochester, NY

“Thanks for all your efforts with my company’s insurance. I am so glad I made the switch. The Flanders Group is very professional. Thank you again.”

Real Estate Client Testimonials

“We couldn’t be happier with the service we’ve received from Heather and the entire team at the Flanders Group. Managing Workers’ Compensation claims can be a difficult process. You have helped us manage the claims, reduce claim costs and provide valuable insight into reducing the number of future claims. The communication and responsiveness has been fantastic.”

Rich FinleyBuckingham Properties LLC. Rochester, NY

“St. Nicks has been working with Flanders Group for over a decade and I have to commend them for their wonderful services. Your staff is always there to assist and answer any questions that I have. You are a great team and it is always a pleasure to work with Flanders and I am thankful for the all support that is rendered to us.”

Kalindi WilsonSt. Nicks Alliance Corp. – Brooklyn, NY

“You guys keep making me look great. We are so happy we’ve been with you all these years!”

Vincent CallagyKnickerbocker Village Inc. – New York, NY

“I think The Flanders Group is awesome.”

Andrew HoffmanStonehenge Management, LLC – New York, NY

“I think The Flanders Group is awesome. I cannot even begin to express my sincerest gratitude for all the work you have done on this project. This could not have been accomplished without you. You are truly phenomenal!”

Maddy MarcusCohen Brothers Realty Corp. – New York, NY

“The Injury Management Department does a very good job handling our claims.”

Al LotillaRose Associates, Inc. – New York, NY

“I wanted to take a few moments and let you know how pleased we are with the quality, timeliness, and consistency of the services Flanders provides. Heather, in addition to the overall review that you conduct for us, which is most valued, I also would like to mention that we rely on Riyadh Sawh. In the few instances where we have had a claim we have great people who help us in Injury Management. In all, starting with your help and expanding to include everyone who works with us at Flanders, we want you to know that we value the service you provide.”

Shari F. NatovitzSilverstein Properties – New York, NY

“I appreciate all the time and attention you provide to us. You’re great to work with. Thank you.”

Gigi Gibbardo-StrazzeriThe Cabot Group – Rochester, NY

“You helped us with a difficult situation and got a positive resolution. You gave us an early Christmas present and we appreciate your efforts.”

Colleen McAuliffePhipps Houses – New York, NY

“You are great! Thank you.”

Paul Yaworski70 N. Grove Owners Corp. – Plainview, NY

“I appreciate your quick response and all your assistance.”

Billy Haugh89 Bonnie Realty Corp. – Flushing, NY

“I would like to congratulate you on the courteous, professional, well trained staff that you have at Flanders. I’ve never worked with a better group! Not only do they respond to any questions and issues we have on our Flanders policies but they have provided valuable help in resolving an ongoing problem that we had with a policy that didn’t qualify for Safety Group 512. Their timely review of experience modifications have saved us a lot of money. Every contact that we’ve had with Flanders has been positive.”

Dottie BruntragerWEN Management Corp. – Garden City, NY

“Thank you for all your assistance. You’re great!”

Robyn RomanCommunity Gardens Condo – Yorktown Heights, NY

“I hope all your clients appreciate how good you are at what you do.”

Barbara HendricksonTappan Grammar School Condo – Tappan, NY

“Thank you. Flanders is the greatest.”

Laura SalvatoreHoulihan-Parnes Realtors LLC – White Plains, NY

“You never cease to amaze me. I can get used to this kind of service.”

Barbara MoehleBaldwin Real Estate Corp. – Rochester, NY

“Thank you for all your assistance with my Workers’ Compensation claims. I appreciate all your assistance with making sure all my forms are submitted timely and filled out correctly. I know I can always count on you to keep me informed on the status of each claim as well as keeping me educated.”

Robin MitnickNew York Health and Racquet Club – New York, NY

Manufacturing Client Testimonials

“My relationship with The Flanders Group is top level. I am very pleased with their services and our business relationship.”

Quentin BensinkRipley Machine and Tool Company – Ripley, NY

“The State Funds’ Safety Group audits are a breeze with help from The Flanders Group!”

Susan RinereIMCO, Inc. – Hilton, NY

Refuse Client Testimonials

“I am so pleased with the way you folks stay on top of things. If everyone did business like you , the world would be a great place.”

Paul WalshThompson Sanitation Corp. – Rock Hill, NY

“Through the years The Flanders Group has been a great asset to the growth and health of our business. Their friendly and professional staff are always eager to help with any requests or questions.”

Shaleen BallardSouthern Tier Recyclers, Inc. – Owego, NY

RV/Auto Dealers Client Testimonials

“A typical day for business owners/managers is the endless phone calls “that will save you money.” I receive so many of these in a day, I sometimes hesitate to pick up the phone. One call though in recent history I took the time to listen as they caught my attention with the mention of reducing cost for workers’ comp insurance. This call was just after meeting with my carrier for comp insurance. Christina from the Flanders Group had some intriguing information. I was not at all familiar with Safety Groups. As I had just renewed my policy and a busy time of year I passed on the opportunity. Christina was persistent with her follow up but not over bearing. After some thought and questioning other business owners about Safety Groups I discovered them to be very cost effective. I talked to my existing carrier about reducing the cost and was told it was state mandated. I could tell he was on the defensive and was not willing to negotiate. About a year or so later I made the move to the Safety Group with the Flanders Group. My only regret is the money I lost waiting. The switch was seamless, this group has a wealth of knowledgeable staff, they truly are experts in this field. I highly recommend the use of Safety Groups through the Flanders Group. You will have great coverage, save some cash and work with efficient experienced people.”

Dean E. DavisDavis Trailer World, LLC – York, NY

“The Flanders Group did a great job on working with NYSIF to remove an uninsured subcontractor from my last audit and properly allocated my payroll on the same audit, saving us $4,000. Thanks again for your patience and hard work throughout the process.”

Eric C. LaBountyPlattsburgh Housing Outlet, Inc.- Plattsburgh, NY

Marina Client Testimonials

“Morgan appreciates the energy The Flanders Group puts into protecting our industry with it’s worker’s compensation program for marinas, marine dealers and their employees.”

Scott ScudderMorgan Recreational Supply, Inc. – Farmington, NY

“Thank you. You’re wonderful.”

Lin BrownSmooth Water Sports, LLC – Gansevoort, NY

“Thank you very much for your prompt attention to our account. We truly appreciate all your help.”

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About The Flanders Group

We’re an independent insurance agency offering a comprehensive suite of insurance solutions to protect you from the unexpected.

We don’t just sell insurance. We work closely with clients to help them make important and informed decisions every day when it comes to protection and their future.

We offer comprehensive insurance solutions throughout all of New York state, including Rochester, Buffalo, Syracuse, Albany, New York City and Long Island.

Our Mission

At The Flanders Group, we strive to provide a true, concierge client experience which is unique in the insurance industry. We give clients the power of choice from top-rated national and regional insurance carriers.