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McAfee Mobile Security

What is McAfee Mobile Security?

Singtel has worked with McAfee to provide a client-based mobile security application to our Singtel Postpaid Mobile Customers. It provides a suite of services that protects the mobile users from online attacks, viruses and spyware so users can surf the web and download files safely while protecting your mobile device and personal data in the event of loss or theft.

What are the services available?

Description

Min. Contract Term

Charges (with GST)

McAfee Mobile Security (MMS)

1 month

$3.21

Who can sign up for this McAfee Mobile Security service?

Singtel Mobile Postpaid 2G and 3G customers holding supported handsets can sign up for this service. Currently the McAfee Mobile Security only support the following type of handsets with the respective operating system -

Google Android 2.1+ (smartphones)

BlackBerry 4.5, 4.6, 4.7, 5.0, 6.0

S60 3rd and 5th Edition, Symbian ^3

How can I sign up for McAfee Mobile Security service?

Simply dial *SAFE (*7233) and reply with respective option for service activations.

What if I change my phone but retain the same mobile number?

Simply put your Singtel SIM into your new phone and dial *SAFE (*7233). Select Option 0, follow the same steps to download and install McAfee Mobile Security application onto your new phone. You will be prompted for your McAfee Mobile Security account PIN, after which your account will automatically be migrated to the new phone.

IMPORTANT: After you change the device associated with your account, your old device is no longer protected by McAfee Mobile Security.

What if I change my SIM card but retain the same mobile number and handset?

Simply put your new Singtel SIM into the handset and McAfee Mobile Security will work.

Is there any termination penalty for McAfee Mobile Security service?

Yes, the McAfee Mobile Security account will be ported over.

Can Multi-SIM users use McAfee Mobile Security service?

Yes. However, as McAfee Mobile Security is currently unable to protect multiple devices’ that are tied to a single account, Multi-SIM users are encouraged to protect their primary device. Alternatively, users can choose to open up another account using another mobile number to protect their other mobile devices.

How do I get McAfee Mobile Security application?

You can do *SAFE (*7233) to activate the service and download the application. Go to your mobile device’s online store (Google Play or BlackBerry App World) and search for McAfee Mobile Security (Singtel). You can download the McAfee Mobile Security application there or visit http://singtel.mcafeemobilesecurity.com
on your mobile device browser to download.

I've downloaded McAfee Mobile Security; how do I get it working?

After downloading McAfee Mobile Security, follow the on-screen instructions to install the application. If you have a mobile phone, you have to type your mobile phone number, PIN, and a buddy. Your mobile device and data are then protected for as long as you subscribe to McAfee Mobile Security.

What is my username and PIN?

If you use McAfee Mobile Security on your mobile phone, your user name is your phone number. Remember to include your country code which is “65” for Singapore.

Your PIN for the McAfee Mobile Security application and for the McAfee Mobile Security website is the 6-digit number you entered when you first activated McAfee Mobile Security.

Can I install McAfee Mobile Security on my memory card?

Is it easy to uninstall McAfee Mobile Security?

On Symbian and Windows Mobile devices you must enter your PIN before you can uninstall the application. On Android, you can select McAfee Mobile Security as a device admin application. This would make McAfee Mobile Security more reliable, and it becomes difficult for anyone to uninstall McAfee Mobile Security without a PIN/password. On a BlackBerry device, you are prompted to download an Uninstall Protection Add-on (UPA) when you install the McAfee Mobile Security application.

Will McAfee Mobile Security work on my phone?

Will McAfee Mobile Security drain my battery faster?

Battery drain is negligible. With normal use, we find the battery drains only 5 percent faster when McAfee Mobile Security is installed. If you have an Android tablet that isn’t push-enabled, your battery might drain faster because of higher data use. Also, your battery may drain faster if you have automatic scan enabled.

Can I customize McAfee Mobile Security to suit my preferences?

Yes. McAfee Mobile Security offers many customizable settings. For instance, you can set your device to lock automatically whenever the SIM card is replaced, since this might mean the device is stolen. After you unlock your device, the installed SIM card becomes a "safe" SIM card and your device is never locked when that SIM card is inserted. You can also set McAfee Mobile Security to automatically back up important data such as contacts and text messages.

You can also customize how McAfee Mobile Security protects you against viruses and spyware. You can decide how often McAfee scans for malware, which parts of the phone are scanned, and which events prompt an automatic antivirus scan. You can also set how often McAfee Mobile Security updates its protection.

Can McAfee Mobile Security protect my SIM card too?

No, McAfee Mobile Security doesn’t provide security for your SIM card. If you lose your device and your SIM card, you can use McAfee Mobile Security to protect your device. You can call Singtel at 1688 to disable the SIM card.

Am I guaranteed to get my phone back?

Unfortunately we cannot guarantee that you’ll get your mobile device back. We recommend that you back up your data automatically so you can always access your important information.

If you lose your mobile device, remotely lock your phone to make it inaccessible. If your device is stolen, track the thief’s number to locate your device. Call the number and tell them you know where they are and encourage them to return your device. Most of the time, this gives you the best likelihood of getting your device back.

Is it possible for me to do a remote lock and control of my phone if there is a factory reset done on the lost/stolen phone?

Unfortunately if a lost/stolen phone goes through a factory reset, it is not possible to lock the phone remotely. However, your valuable data is still protected as the data in the phone will be wiped out during factory reset and the previous backed up data is available on the website.

What kind of malicious software does McAfee Mobile Security detect?

NOTE: If you are using an Android device, McAfee Mobile Security also blocks access to risky sites when using the default browser for Android.

How often does McAfee Mobile Security scan for viruses?

McAfee automatically scans your device in real-time. When you receive a message, access a file, or install an application, they are scanned instantly. In addition, McAfee Mobile Security scans your device on a set schedule. If you suspect your mobile device is infected, you can run a manual scan at any time.

Which parts of the device does McAfee Mobile Security scan?

Scanning checks the file system on your mobile device. This includes messages, pictures, installed applications, and compressed files. Please note that protection features may vary by device.

Does McAfee Mobile Security detect viruses on the memory card?

Can McAfee Mobile Security stop over the air hacking attempts?

McAfee stops you from downloading malicious and infected applications over the air. McAfee Mobile Security also protects you from risky websites you might access on your mobile browser. It does not, however, block communication sent with WiFi, Bluetooth, or IrDA interfaces.

What happens when McAfee Mobile Security detects a virus?

McAfee shows a full screen warning and lets you delete, quarantine, repair, or ignore the infected file. You can decide when you are notified about threats and how you want to deal with them.

NOTE: If you have an Android or Blackberry device, you cannot repair infected files, only delete, quarantine, or ignore them.

I ignored a virus warning earlier, how can I remove the virus?

You can run a manual scan to see the warning again. If you ignore a malicious application, McAfee automatically reminds you to deal with the threat the next time you restart or when a scheduled system scan is performed.

I have not checked for McAfee Mobile Security updates in a while. Am I still protected?

Yes, McAfee keeps your protection up to date by updating the DAT files automatically and frequently. You can set McAfee Mobile Security to update at intervals that are convenient for you. You can also check for updates any time from the application menu.

How can I see when McAfee Mobile Security was last updated?

You can view the log file from the application menu to see all events related to McAfee Mobile Security. Events such as your last scan, last update, and any virus detections are shown in the log file. You can also reset the log file whenever you want.

How much space do protection updates need?

Protection updates are less than 5 KB. Remember, you can always change the update frequency in the application settings.

What happens when I use the enable the Autolock on SIM Change setting?

Your device locks automatically when an unknown SIM card, a card that is not recognized by McAfee Mobile Security, is inserted into your mobile device. We recommend enabling this setting in case your device is lost or stolen.

Can I lock my device remotely if it is lost or stolen?

Yes. You can send text messages to your mobile device to control it remotely. To lock your device send Secure lock PIN. For example:

Secure lock 123456

You can display a message on your locked device by sending Secure lock PIN MESSAGE. For example:

Secure lock 123456 Please contact 61234567 to return.

What is the difference between the built-in lock on my mobile device and the McAfee Mobile Security lock?

The McAfee Mobile Security lock lets you control your mobile device remotely. It also lets you display a message on the mobile device to request its return.

Additionally, it tells you when your mobile device is locked so you have peace of mind knowing that your mobile device is really protected.

I have the thief's device number, what can I do?

You can call or text the person and request that he or she return it, or you can file a report with the police.

What does McAfee Mobile Security track?

McAfee Mobile Security lets you track all activity on your mobile device. You can see when a new SIM card is inserted in your device on the Track page. You can also use the backup feature to track all sent and received text messages and see all incoming and outgoing calls. This gives you a record of your own usage or tracks down a thief's device number.

How can I back up my data?

You can back up data from your mobile device or from the McAfee Mobile Security website. You can also set up your McAfee Mobile Security application to back up your data automatically. Here’s how:

Manual Backup from your mobile device: From the McAfee Mobile Security application on your mobile device, select Backup, then choose the data you want to back up.

Manual Backup from the McAfee Mobile Security website: Log into the McAfee Mobile Security website, select Backup, then choose the data you want to back up.

Auto Backup: From the McAfee Mobile Security application on your mobile device, select Backup. From the Settings menu, select Auto Backup, then choose how often you want to back up automatically. Only new data will be backed up, so you don’t have to worry about excessive GPRS usage.

NOTE: This feature is unavailable for users with Android or BlackBerry devices.

With McAfee Mobile Security you see color coded site ratings next to your search results. These site ratings warn you about potential phishing sites, browser exploits, or other malicious or undesirable websites before you visit them.

McAfee Mobile Security also features a Secure Search box that provides instant access to Safe Search powered by Yahoo!. When you use Secure Search, it automatically blocks risky sites from appearing in your search results.

*Applicable for Android devices only* How often does McAfee update its protection against newly created risky sites?

McAfee detects thousands of new threats each day and updates its site ratings database every hour. In addition, McAfee Mobile Security includes daily protection updates for known browser threats.

Is it possible to blacklist anonymous call with the call and SMS filtering feature?

Yes, it is possible. Simply select <Call & SMS Filter>, followed by <Setting> and click “Block anonymous”. All anonymous numbers will be blocked.

How safe is my data?

Our servers and communications use technology that has standards as high as those used by banks or credit card companies. Some of McAfee Mobile Security technology was initially developed for police and military use, and has all the necessary encryption and communication security that ensure no one can view your private content - not even our staff. There are no reported cases of data privacy or integrity loss. You have total control. Data is uploaded only if you choose to upload it.

Remember, if you have concerns, you can choose not to use the data upload feature.

I am worried about data charges. Will I be using 3G or GPRS on McAfee Mobile Security?

We use a data connection to update your protection and backup and restore your data, so you might incur data charges. However, you can decide how often protection updates occur and when to back up or restore your data to minimize the data charges.