We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We’re here to help! Make sure to bookmark our support site here and reach out to us anytime.

In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

Thank you so much for your continued support and we look forward to seeing you in-game soon.

To thank you for your continued support of Perfect World Entertainment’s suite of games, we are thrilled to announce that we are expanding our reach in Brazil.

Starting today, we have partnered with our new exclusive Brazilian payment provider, BoaCompra – the largest online game company in Latin America. BoaCompra specializes in offering new ways to purchase ZEN for your favorite PWE game, including Bank Transfers that support Boletos and many other payment methods distinctive to Brazil. Simply visit the PWE billing page via your Brazilian ISP to utilize this new payment gateway.

This, along with the process of localizing a selection of our games into Portuguese (currently Neverwinter), is just the first step of many in widening the accessibility to our games for our loyal Brazilian players. We’re excited at what’s to come and are happy to have you with us.

The new Arc client is now live! We have made many changes based on your feedback and would like to know what you think. To show our gratitude for downloading Arc, we would like to offer you a host of free gifts! This is our way of saying thank you for everything, and to let you know that we are listening.

To get started, navigate below where you will find each game's specific redeem code and the items you will receive, along with a link to install Arc.

What is Arc?

Arc brings your favorite games, communities, and entertainment together onto one easy-to-use platform. Manage your worlds by seamlessly installing games all in one place, and connect with friends with Arc's built in messenger. The possibilities are endless, so get started today!Find out more here!

The existing code systems for each game will continue to exist through this beta, though we will also be testing our new, unified code system during the beta.

During the initial phase of the launch, it will only be possible to redeem these new codes via the client by clicking the "Redeem Key" button:

Star Trek Online players will have to log into their Perfect World account through Arc. Once you are logged in, the costume will be automatically unlocked for each character you log into while on Arc and can be accessed in the “Off Duty” uniform options. (You will also receive an in-game mail as confirmation.)

We are continually updating Arc to bring you the best possible experience we can offer. If you have any input, please let us know here feedback@arcgames.com.

Furthermore if you have any other questions, be sure to check out the Arc FAQ hereArc FAQ

The website beta is available on any device, and has been upgraded to be mobile-friendly. You can access the provided URL from any browser on any device, and the site will automatically display in the correct format. Let us know how it works for you!

Remember that one of the benefits of the new infrastructure is that content is the same, regardless of how you are accessing it. So, whether you’re checking out the news on your mobile device, desktop browser, or Arc client, you’ll have access to the same information.

New and Updated Website Features

Check out this table for a handy reference of new and interesting things to check out:

On the Website or Mobile Device

In the Arc Client

News

Navigate to to your game of choice, then click on “News” on the right side of the screen.

Click on the game of your choice, and the news will populate automatically!

Guides

The new Arc technology allows each game to have a “Game Guides” section, which includes helpful links and resources.

Click on the game of your choice, then click the Guides button.

Media

Navigate to to your game of choice, then click on “News” on the right side of the screen. From there, click on “Media” at the top of the screen.

Click on the game of your choice, then click the Media button.

Codes

Not available during Beta.

Click the <> button in the Beta Arc Client.

Game Codes

The existing code systems for each game will continue to exist through this beta, though we will also be testing our new, unified code system during the beta.

During the initial phase of the beta, it will only be only possible to redeem these new codes via the Client by clicking the "Redeem Key" button:

We hope to release website-side redemption in the near future.

What functionality will not be present during the beta?

The beta is only available in English and Portuguese. While the future goal of Arcgames.com will be to support all languages, the beta will only cover these two.

In regards to purchases, it is possible to purchase Game Packs via the beta website, but purchasing Zen is not (yet!) possible.

What type of content is hosted on the the Arcgames.com beta site?

All of the content that you see on the Arcgames.com website is real – the screenshots, game pages, and blogs all represent real games and real content for those games. However, the content is only there as an example and is not guaranteed to to be up to date. Once Arcgames.com replaces the legacy sites, we will be doing a mass update and import to bring everything up to speed. During the beta, we still recommend checking the existing game websites and launchers to find out the latest news for the games you follow.

Will there be incentives for trying out the new website and client?

We definitely promised some incentives a while back, and we haven’t forgotten! We’re currently working out the details, and our hope is to have special prizes for everyone who uses Arc very soon. Our goal is to have unique items for every game hosted on our platform.

Known Issues

We’re still putting the final touches on the new tech, so please keep in mind that the occasional issue may occur. Here are a few items that we are currently working to resolve:

Not all content will be up to date; new Blogs that go live during beta will not be posted on the Arcgames.com website until the beta concludes

The Media Galleries occasionally leave blank space between items

Occasionally, the Video section may load an unrelated video before loading the correct items. This issue should resolve itself automatically if it occurs.

Mobile formats have been tested on a wide array of devices, though it’s possible that some mobile devices may have unique issues. Please report any mobile display issues to us. It always helps to include the name/model of your device, and whether or not you are using a custom browser.

What is the goal of this Beta?

When we first announced the new website and client, many of our players expressed concerns over a sudden migration to completely new technology. Since this is a very large user experience across the board, we felt that it would be more comfortable to let everyone try it all out and give feedback before it takes the place of our legacy infrastructure. Our primary goal for this beta will be to integrate improvements based on player feedback, and allow our players the chance to test out the new site before it goes live.

How can I send feedback?

Arc has built-in functionality for reporting bugs and feedback. Simply click on the Send Feedback button in the Arc beta client, and you’ll be able to send a report directly to the team. Alternatively, you can send us an email at feedback@arcgames.com.