Why can't other users see results from forms I created?

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karlp

Asked on February 13, 2017 at 12:17 PM

I have a form that is working successfully and I'm getting submissions. However, another user cannot see any submission results. This is frustrating, because he is the one I want to review the results.

Is sub account user of your account now able to view submissions that shared with his/her account? I have checked and you have three sub account users. Which one of them is not able to view shared submissions. Please provide us email address or username of sub account.

I did not found account with username Tim.haughton, but I assume that you were referring to account with email address tim.haughton@sapphire.eu.com.

The reason why your sub account user is not able to view submissions, is because you are storing your data on our US servers and your sub account user has selected option to store data on EU servers. To resolve this issue your sub account user have to un-check Europe Datacenter option on Data page of his account.

Hope this will help. Let us know if you need further assistance.

karlp

Answered on February 13, 2017 at 02:46 PM

Thank you for the explanation. It makes more sense to store on European servers, so we ought to switch over. Could you give me instructions in how to move data across for all of our users while maintaining the existing URLs and without losing any data?ThanksKarl Pallisterquality managerSapphire Balustrades Ltd...

JotForm Support

Kiran

Answered on February 13, 2017 at 04:27 PM

You can just switch the server by selecting the European Data center option from the Data section in your account settings.