Better Late Than Never

SharePoint 2010 is being rolled out where I work and I’m on the team that is responsible for designing and delivering the training. Ours is a mammoth task – design and deliver training courses for 60,000 users. We have been delivering these courses for a few months and will continue into 2013.

Demand for the SharePoint training is huge. When we announce new dates, places are snapped up in a matter of minutes. We’ve even created a waiting list.

Many of the courses are delivered virtually where we can have up to 100 delegates but we also run classroom courses with a maximum of 6 delegates (this is limited by the physical size of the room).

Although we have an online booking system, demand is such that people are prepared to turn up to a classroom based course on the off-chance that someone doesn’t turn up. So what do I do in that situation? I tell them that the course is full but to wait in case there are any last minute cancellations or no-shows. The problem then is what happens if five minutes after the start of the course, with the “delegate-on-standby” settled in, the “no show” turns up as a latecomer?