SERVICES

WHAT DO YOU MEAN BY "NATURAL"?

Our makeup and skincare lines are all 100% natural and/or organic and contain no bismuth oxychloride, cornstarch, parabens or sulfates at a minimum. Most are Eco-Cert (learn more here) certified, representing the highest level of organic ingredients and environmentally conscious packaging currently available.

At a minimum, each nail polish we carry is free of these six toxic ingredients: formaldehyde, formaldehyde resin, toluene, DBT, TPHP and camphor.

Formaldehyde: Commonly used in nail hardeners and nail polish despite being classified as a known carcinogen by the U.S. National Toxicology Program. It is also used as a tissue fixative and an embalming agent.

Formaldehyde resin: A synthetic polymer used in circuit boards and molded products such as pool balls and coatings and adhesives.

Toluene: An organic solvent with the ability to dissolve paint, rubber, ink, adhesive and lacquers, among other products. It is frequently employed as an octane booster for internal combustion systems.

Dibutyl phthalate (DBT): A plasticizer and common additive to adhesives. It is suspected that DBT may disrupt the endocrine system and has been restricted from use in cosmetics by the European Union.

Camphor: Another chemical used in the embalming process, it also has applications as a plasticizer for nitrocellulose and in fireworks. It is highly flammable and toxic even in small doses.

TPHP: Commonly used as a fire retardant in furniture and a hardener in plastic goods, research suggests that the chemical causes changes in hormone regulation, metabolism, and reproductive systems. Ingredient information care of Aila Cosmetics

WHY DO YOU OFFER WATERLESS NAIL SERVICES?

Nails swell in water, which can encourage polish to chip and peel and causes nails to be susceptible to splitting or breaking. Waterless services reduce these inconveniences as well as the risk of complications due to water-borne bacteria and infections.
Poppy & Monroe strives to be as eco-friendly as possible, and going waterless means we are doing our part to conserve a valuable resource. Did you know that a typical salon uses 12 gallons of water per pedicure and almost 50,000 gallons per year on all combined services? We are proud to be doing away with that waste.

IF I'M NOT SOAKING, HOW ARE MY HANDS AND FEET CLEANED?

Health and safety are of our utmost concern. We begin all services by spraying each client's hands and feet with a refreshing botanical cleansing spray containing aloe, witch hazel, alcohol, tea tree oil, lavender and vitamin E. This is followed by a warm towel wrap containing all-natural antibacterial essential oils. Our nail consultants wash their hands before every service and apply gloves before servicing each client.

HOW DO YOU DISINFECT YOUR TOOLS?

We take cleanliness to the extreme: we don't just sanitize, we sterilize! Many salons use chemicals or UV light boxes to disinfect their tools, which is perfectly legal, but not totally effective at killing bacteria and viruses. After each service, our metal tools are cleaned, disinfected and then processed in a hospital-grade, high temperature steam and pressure autoclave which is the only tool capable of killing 100% of all infective organisms. Files, buffers and porous tools used in our nail services are strictly single-use and are promptly disposed of. We take pride in the fact that our shop excels in hygiene protocols and welcome tours of our prep-lab.

WHAT NAIL POLISH BRANDS DO YOU USE?

We are proud to be working with these wonderful, respected brands. Each of these lines are “5-free,” at a minimum meaning they do not contain the five toxic chemicals found in most polishes.

WHAT IS SUGARING?

Sugaring is an all-natural, bacteria-resistant alternative to waxing. It’s a very simple and efficient process that uses only three ingredients: water, sugar and lemon. Sugaring doesn't pull the skin like wax, and because it removes hair from the follicle, it inhibits future hair growth so you can go longer between appointments. What’s not to love?

THE POPPY & MONROE TEAM

WHAT KIND OF TRAINING DOES YOUR STAFF RECEIVE?

Every staff member starts their journey during a four-week trial period that includes extensive training on everything P&M. From sanitation to the perfect polishing technique and hospitality to how to craft the ideal "luxe brow,” the trainees learn the ins and outs of working in an all-natural environment. They learn our retail space as well, receiving background on every product we carry — even conducting Skype sessions with the brands. Trainees are under the tutelage of our lead nail artist and esthetician as well as Karen, our co-owner, who is a certified manicurist.

Our trainees are often dumbfounded at the level of quality we demand; many don't make it through. But at the end, by the time we are confident that they have what it takes to provide superior service and quality to each and every guest, their skill levels are at a point they never thought possible. They often surprise themselves!

YOUR VISIT

HOW DO I MAKE AN APPOINTMENT?

Please feel free to book online or call us at 615-640-0604. We recommend booking services in advance so we can best accommodate your request. Walk-ins are welcome pending availability. If it’s your first treatment with us, please arrive 10 minutes before your scheduled appointment.

CANCELLATION POLICY

We require a credit card to hold all appointments. This card will only be charged upon the completion of service or in the instance of late cancellation, late arrivals or no-show occurrences.

We kindly request that you cancel your appointment 24 hours in advance. If you cancel within 22 hours of your appointment, we will charge you 50% of the service plus 20% gratuity on the original service price. If you cancel within two hours of your scheduled service time or no-show, you will be charged 100% of the service plus 20% gratuity on the original service price.

LATE ARRIVAL POLICY

If you are running late, please call us immediately so that we can discuss your options. When guests are more than 10 minutes late, Poppy & Monroe reserves the right to shorten or reschedule their service. If you are more than 10 minutes late and we need to reschedule your appointment, you will be charged 50% of your service price plus 20% gratuity on the original service price.

GROUP POLICY

We want each of our guests to enjoy a peaceful and serene experience each time they visit us. With that in mind, we are unfortunately unable to service groups of 4 or more people.

PAYMENTS

We accept cash, Visa and MasterCard.

GRATUITY

We request and appreciate cash gratuity for our staff.

CELL PHONE USE

In an effort to provide a place of repose, we ask that you please turn your phone to vibrate upon arrival. Sit back, relax and enjoy your experience to the fullest while allowing others to do the same.