delivery & free returns

Go behind the scenes at mytheresa.com and follow your order as it embarks on its journey to you

All orders are shipped via our affiliate couriers DHL or UPS. Please see the shipping method as well as shipping costs and delivery times for your destination here.﻿

SHIPPING METHODS

Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by mytheresa.com are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Destination

Shipping method

Shipping costs

Delivery times

Germany

DHL Express

19.00 EUR

1-2 business days

Germany

DHL Standard

9.00 EUR

1-3 business days

Germany

UPS Express

19.00 EUR

1-2 business days

Germany

UPS Standard

9.00 EUR

1-3 business days

Additional offer for Munich

Express Courier

15.00 EUR

max. 3 hours

MORE DELIVERY COUNTRIES

We deliver to over 120 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the rented box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.

We gladly accept returns within 30 days of receipt free of charge. Read more.

EXCHANGES WITHIN THE EUROPEAN UNION

We gladly accept exchanges (reduced items also) within 30 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in one package. All exchange shipments are made using the same service as the original delivery (DHL or UPS). We reserve the right to refuse multiple returns sent at different times from one order.

Please be aware that we can only exchange an item for the same item in a different size.

Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is being exchanged.

If you require further assistance or if you have any questions, please contact our customer care representatives.