Complaints data

Period covered in this report: 1 July 2018 - 31 December 2018

Financial companies are required by the regulator to report all the complaints they received from customers, every six months. At Ikano Bank AB (publ) we publish how many complaints we've received and how long we've taken to resolve them.

Ikano Bank AB (publ) provides consumer finance products in partnership with many of the UK's most recognisable high street retailers. For a list of these brands click here.

The above table is the standard format that the Financial Conduct Authority requires firms to use, when reporting complaints in the above product areas.