What Makes for a Successful Transcription Company!

What Makes for a Successful Transcription Company!2012-06-012019-07-29https://www.alphabetsecretarial.co.uk/wp-content/uploads/2017/12/alphabet-logo-rgb.pngAlphabet Secretarialhttps://www.alphabetsecretarial.co.uk/wp-content/uploads/best-of-the-best-badge.jpg200px200px

How to choose the right transcription company

The transcription industry is an increasingly growing business sector, and how any client distinguishes which companies are reputable, is obviously as long as a piece of string.

Our Insight:

At Alphabet we have closely monitored the industry and set our standards high from our inception in 1995. This is imperative and what makes us stand out from the crowd.

Many people do not understand that transcription is not office dictation. We are inundated by secretaries who seem to think that producing general office correspondence makes them a skilled transcriptionist. This is not the case.

Whilst applicants should be trained to RSA or Pitman standards in audio typing, they also require many skills that we attribute to a professional transcriber or proof reader. All clients should have this knowledge, along with the other standards that any reputable transcription company should hold.

Deciding on how a transcription company is going to operate is fundamental in producing quality transcripts. We do not ‘churn’ at Alphabet and all our clients benefit from a full proofing service with each transcript. This should be a ‘golden’ standard that all companies adhere to, but they don’t. A transcriptionist is supposed to proof their documents, but we can always tell when they haven’t, hence the proofers correct typos, mishears, inadequate research, not following instructions, and most importantly, they must listen!

Our motto at Alphabet is ‘listen, listen and listen again’. You would be surprised at how many people do not do that in general every day life, never mind in the transcription industry.

Our Integrity:

Our team have to meet our extremely high standards, and over the years there have been many that haven’t. We have heard all sorts of excuses, but we are proud of our reputation and the integrity that we have built. If a transcriber or proofer does not ‘listen’ then their services are no longer utilised. It’s that simple. Our clients deserve a professional service, and our team deserve a harmonious environment, where they know exactly how we operate and can work productively.

These observations are a few of the standards that any prospective client should bear in mind when choosing their service provider. Remember, ‘you get what you pay for’ and if a transcript is not accurate, what use is it to you?

If you would like to discover how Alphabet can assist you or your organisation in the transcription process, please telephone: 01707 260027.

The Founder of Alphabet, Denise Elsdon, commenced her training at British Aerospace. Having gained her RSA and Pitman qualifications, she embarked on her chosen career path as a personal secretary. Back in 1995, Alphabet Secretarial Services was born. Since then, Alphabet has provided professional transcription services to amazing clients like the NHS, Chatham House (The Royal Institute of International Affairs) and others.

Good morning. In these stressful times we all have to adapt. Take a look at our article that has just been published in #HRGazette, How to Make Your #Zoom Meetings More Engaging. Some good tips bit.ly/2Wpe3n8

COVID-19 assistance to new and existing clients when you use Alphabet’s #transcription services during the #COVID-19 crisis. We’re here to help. To take advantage of this offer you only need to pay upfront or on completion via our website. No surcharge fee either. #Staysafe

#Alphabet Transcription Specialists are proud to be celebrating our 25th anniversary in 2020. You will see some exciting new services being added under the Alphabet umbrella. It’s also a great time to book your projects for next year. bit.ly/2kXrHtG#ITRTG

We would like to take the opportunity of wishing all our clients and team a very merry Christmas and good health and happiness in 2020. A big thank you to you all. Exciting times ahead, so look out for some announcements in the New Year! #ITRTG