You can change your address easily online (after logging in). If you do not have a login, you will need to create one by clicking on the button below the sign in.

Note that your change of address must be received at least eight weeks prior to issue cover date in order to avoid missed issues. For example, if you are moving in September, your change of address must be received by early July, otherwise your September issue will be mailed to your old address.

Safe and convenient bill payment is available online (after logging in) using your credit card. We accept Visa, Mastercard, American Express, Diner’s Club and Discover. Checks and money orders may be mailed to:

RotorDrone Pro Magazine
PO Box 7337
Wilton, CT 06897

If you’re a new subscriber, your bill will arrive in approximately two weeks after we process your
subscription order. Your prompt payment will ensure that your subscription continues without interruption.

Check your payment status online (after logging in). If you have already paid your bill, keep in mind that occasionally bills and payments cross in the mail. Please allow up to two weeks for your payment to be processed and applied to your account.

If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.

Renewing your subscription (after logging in) is just a click away. Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address.

You may request to renew your subscription by mailing your order to:

RotorDrone Pro Magazine
PO Box 7337
Wilton, CT 06897

Renewal orders should be received at least eight weeks prior to subscription expiration to ensure your magazine is delivered without interruption in service.

If you would like to temporarily stop your subscription for any reason, you can email us the dates you want your service to be suspended and resumed.

Note that your request must be received at least eight weeks prior to the issue cover date you want your suspension to start. For example, if you want to suspend delivery starting with the June issue, your request must be received by early April.

You may cancel your subscription online (after logging in), or write “cancel” on your invoice. A refund will be issued for all the remaining copies that haven’t been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.

If you purchased your subscription via an agency, direct your refund request to the agent.

RotorDrone Pro is published 6 times a year. Your first issue will arrive 6 to 9 weeks after receipt of your subscription order. See schedule for delivery of subsequent issues below. Delivery to mailing addresses outside of the United States may take an additional two weeks for arrival.

If it doesn’t arrive by then, we may have an incorrect address on file or we may not have received your payment. Log into your account to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, report a damaged issue online (after logging in). We will extend your subscription to compensate for the damaged issue.

If you are receiving duplicate copies it is possible you have two active accounts. Please locate the account number on each issue mailing label and email us your request, including both account numbers and indicating which one you would like to retain. We will combine both subscriptions into one and extend service accordingly. Your new expiration date will appear on your magazine mailing label.

Our Continuous Service program takes all the hassle out of renewing your magazine subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. The program terms were stated in your original order offer. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write “cancel” on your reminder and return it to us: no questions asked! Otherwise, your automatic renewal order will be entered and your credit card will be charged, or a bill will be issued. Your payment will guarantee uninterrupted service until the new expiration date of your renewed subscription, which will be printed on your magazine mailing label.

If you received a bill for your continuous service renewal, pay now
(after logging in) to continue to enjoy your magazine without interruption.

If you prefer to receive traditional renewal notices instead of being enrolled in our Continuous Service program, you can change your Continuous Service option (after logging in) at any time.

It is quick, easy and safe to place orders and conduct bill payment transactions online.
RotorDrone Pro Magazine uses Secure Socket Layer (SSL) technology for all online transactions. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order. You can confirm this by checking that the web address on the page that asks for your credit card information begins with “https:” instead of “http:” Other ways to tell whether a web site uses security software: Your browser displays the icon of a locked padlock or unbroken key at the bottom of the screen or status bar.Return to Top

Unable to access account information

You will need to create an account to be able to login. If you have not created an account, select “create account” located under sign in. If you have an account and do not remember your password, select forgot password to have a new one emailed. If you are still unable to access your account, email us for assistance.

a) You are enrolled in our Continuous Service program, or
b) We have not received payment for your current subscription.

Our Continuous Service program is designed to avoid interruption in service by guaranteeing that subscribers do not miss an issue. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write “cancel” on your reminder and return it to us. Otherwise, your automatic renewal order will be entered and your credit card will be charged or a bill issued.

We may be unable to process your online payment if you subscribed through an agent, in which case the agent will handle your billing matters. Please submit your payment as instructed on the agency’s invoice or contact the agent directly for more information.