Bank of Baroda is committed to providing all our services to customers with disabilities without Discrimination.

The RBI guidelines have been upheld by the internal circular numbers HO:BR:108:227 dated 26.12.2016 and HO:BR:109:231 dated 20.12.2017. These circulars uphold the bank’s commitment to offer all its banking services and products to customers with disabilities without discrimination.

We are committed to make our websites, net banking and mobile banking compliant to Web Content Accessibility Guidelines (WCAG).

Bank of Baroda has accessible ATMs set up as per the ‘IBA Standards on Accessible ATM’. Details about such ATM locations with ramp facility can be seen in the file attached here. (286 KB)

Bank of Baroda ATMs and Cash recyclers are equipped with talking facility to bring financial independence to persons with disabilities. Our Talking ATMs provide financial access to blind persons in getting cash on their own anytime and also provides greater banking usability for the low vision, illiterate and aged population.

How Talking ATM works?

To use a Talking ATM you must first locate an audio jack on the ATM machine and must insert a standard 3.5 mm headset into the audio jack to enable talking mode. A welcome audio message will be heard.

The ATM keypad is identical to a standard telephone keypad with raised dot on keypad.

All audio instructions are in the form of Interactive Voice Response (IVR) which will guide you through the process of ATM transaction.

Towards the right side of the ATM keypad you will find a column of important keys which are:Cancel: with the universal tactile shape ‘X’.Enter: with the universal tactile shape ‘O’. Clear: with the tactile shape ‘I’ or ‘

In case of a customer with disability facing any difficulty in receiving any services of the bank please contact

Door Step Banking

In view of the difficulties faced by senior citizens of more than 70 years of age and differently abled or infirm persons (having medically certified chronic illness or disability) including those who are visually impaired, bank will provide basic banking facilities, such as pick up of cash and instruments against receipt, delivery of cash against withdrawal from account, delivery of demand drafts, submission of Know Your Customer (KYC) documents and Life certificate at the premises/ residence of such customers