An issue with the Cape Coral's EBilling system for water and sewer customers led to some bills going unpaid and late fees accruing.

A city spokesperson said the problem impacts customers who use EBills and only receive notification of a new bill through their bank. The issue first started during the February billing cycle.

The city uses a company called BillTrust to generate the water bills and a company called Fiserve to send the bills out. A glitch between the two led some customers not receiving water bills for February and March.

"For the past two weeks, the two vendors have been working to address the issue, and as recently as Wednesday, they pushed out a fix for the problem. The system should be back to normal," city spokesperson Connie Barron wrote in an email.

Barron said customers who still get paper billing from the city would still have been notified of their bills.

Of the 2,900 customers who use Fiserve, 861 had accounts less than 30 days overdue and 39 had accounts more than 30 days past due.

The city intends to waive any late fees paid by customers who did not receive their bill.

If any customers paid a late fee already, they should call Customer Billing at 574-7722.

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