Also, if you are requesting provisioning for Real Time Audiences, then it is required transition to Regional Data Collection (RDC).

If you’re already provisioned on audiences, but are unable to access audiences, follow these steps:

Navigate to the ‘manage organization’ option in marketing cloud interface

For Audiences, click Get access and enter your login credentials.

If you’re attempting to link to Adobe Audience Manager with the marketing cloud, and are unable to do so, the problem is likely Visitor ID service is not enabled. Alternatively, check that you have the requisite permissions to link accounts.

If the problem persists, contact Customer Care.

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