Some Galaxy S9, Galaxy S9+ Units Faced Display Issues

The flagship smartphones of Samsung like, Samsung Galaxy S9 and Samsung Galaxy S9+ which have been out and about for a few weeks, some users have discovered some issues in some units. They reported that some units have touchscreen problems with users reporting dead spots on the display which fails to register fingerprint inputs.

The Samsung Galaxy S9+ and were impressed by its gorgeous display and top-notch performance, making it one of the best high-end flagship smartphone in the market right now. The Galaxy S9 and Galaxy S9+ are incremental updates to last year’s Galaxy S8 and Galaxy S8+. Not much has changed in terms of their outward appearance apart from placing the fingerprint sensor below the rear camera module. Both the phones feature edge-to-edge Infinity displays with an aspect ratio of 18.5:9. Samsung’s latest flagships boast of under-the-hood-improvements such as the rear cameras getting Dual Aperture and super slow motion recording at 960fps, Intelligent Scan and AR Emoji among others.

The reports are limited in number, the company has responded to the complaints and looking into the matter. Samsung’s said, “at Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.”

Samsung claims that it is also unclear whether this is a widespread issue or whether it is something affecting only a limited number of people. We will have to wait a while before it can be confirmed whether this is a software or hardware issue.

Some users have posted videos online (https://streamable.com/ncyse) to show what they are dealing with. As per some of the complaints, the issue ranges from random failed touchscreen inputs to complete dead spots on the display. The touchscreen issue has been reported by users on platforms like Reddit, XDA and Samsung’s own forum as well. Some say they were able to resolve the issue after a factory reset, while others found turning up the touch sensitivity solved the problem. Others have returned their affected phones to Samsung in exchange for a new unit.

In Pixel XL 2 and iPhone X also had display issue in the past. It is expected that we didn’t face any display issues on our Galaxy S9+ review unit, the touchscreen problem on the Galaxy S9 and Galaxy S9+ will solve very soon.