Categoriesaccesso Passport

From international conglomerates to single-location attractions, ski resorts to live entertainment venues, popular historical sites and more, every business relies on a chain of suppliers to keep day-to-day operations running smoothly. And, regardless of market segment, scope of operations or number of employees, every business can benefit from taking a closer look at how to make the most of each link in their chain.

Reporter Charlotte Coates of Blooloop shared news of accesso’s partnership with New York Botanical Garden. The attraction will be integrating accesso’s ticketing, eCommerce and global distribution solutions with a launch slated for fall 2019.

ORLANDO, Fla. (June 13, 2019) – The New York Botanical Garden (NYBG) has entered into a strategic three-year partnership agreement with accesso Technology Group plc (AIM:ACSO), the premier technology solutions provider for attractions and venues worldwide, to implement a multiphase integration of ticketing, eCommerce and global distribution systems, set to launch in fall 2019.

Last week, the accesso team traveled to sunny San Diego for the 2019 National Ski Areas Association Tradeshow and Conference to meet with some of the greatest minds in the industry. We left the event feeling inspired and excited about the future of the ski industry! Read on to hear why.

At accesso, we understand the important role technology plays in guests’ experiences at your venue. We invest heavily in Research & Development throughout all of our products because our clients benefit from it and because it makes a positive difference in the guest experience. In a recent webinar, accesso Passport Director of Product Management and Design, Shane Broffman, presented two exciting new features for our accesso Passport ticketing solution to help drive revenue and increase guest satisfaction: Booking Portal and Cart Abandonment Recovery.

The ski industry is changing—a new generation of skiers is hitting the slopes, and their expectations are high. Up until recently, it has been challenging to meet the needs of the modern ski consumer purchasing online, but improvements in technology have made it easier than ever for ski resorts to provide a comprehensive and engaging eCommerce experience to guests. Watch as accesso Sales Engineer Lyndsay Jones presents how to engage the next generation of skiers, increase lift ticket and season pass sales, and maximize guest satisfaction through eCommerce.

accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment and cultural markets, has expanded upon its existing agreements with three ski resorts across the continental United States: Holiday Valley, Sierra-at-Tahoe and Perfect North.

Blooloop shared details onaccesso’s integrated ticketing, queuing and guest experience suite it has implemented for Merlin Entertainments at The Bear Grylls Adventure. Notably, Merlin will be using the accesso Prism wearable device, which it has named the BearTag, to help guests experience more out of their day. The BearTag will provide guests with a personalized itinerary and guide them through their experience at the indoor adventure center, allowing them to receive live messages and reservation notifications, make cashless payments for meals and merchandise, and claim free photos.

Sharesmagazine featured news of accesso’s partnership with Merlin Entertainments to implement an integrated ticketing, virtual queuing and guest experience solution at the Bear Grylls Adventure in Birmingham, England.

At accesso, many of our team members come from backgrounds working within the industries we serve. We pride ourselves on being experienced operators who run a technology company serving the attractions space, versus a technology company that happens to serve the market.

accesso EMEA Director of Ticketing Operations Robin Goodchild is a shining example of this, having spent 16 years in amusement and attractions management before joining the accesso family. His passion for people first attracted him to the industry in 2000 and has served as the driving force of his career ever since. So, we sat down with Robin to learn more about his time in the industry, his change of course to the supplier side and what he sees as the greatest priorities for our European clients.

Blooloop shared news of accesso’s strategic partnership with Village Roadshow Theme Parks to elevate the guest experience. Village Roadshow Theme Parks, Australia’s largest theme park operator, will be utilizing an integration of accesso’s queuing, ticketing and guest experience management solutions across its properties on the Gold Coast.

It’s widely said that a picture is worth a thousand words. Whether you are selling tickets, meal deals or season passes, the images that you use online have a major influence on a guest’s decision to purchase. If you’re not a graphic designer, though, how do you know the difference between imagery that will convert and imagery that won’t? We recently asked Jeff Prystaijko, one of our senior designers at accesso, to share insights into eCommerce imagery best practices gained from nearly 15 years of design experience within the amusement and attractions industry.

We’ve just returned from a week of learning, networking and fun at our 2018 accesso Client Seminar in sunny San Diego, and based on the feedback we’ve received, this has been one of the best years yet! It was so much fun to catch up with familiar faces and to meet some of our new clients. This year, we were pleased to welcome over 225 attendees from 106 venues for intensive software training, collaborative roundtable sessions, breezy beachside breakfasts and tropical-themed evening events. Read on to discover more highlights from our week in paradise.

Turning a guest’s initial visit to your eCommerce site into a sale is the goal of every business but as we all know, interruptions often get in the way. Many visitors are simply browsing, with no intent to purchase. Others may be in the process of researching and comparing options; still more may simply just get distracted. Recent research suggests that there are over 1.6 billion websites in the world, so how do you ensure that yours is primed for success? As a follow-up to our blog on maximizing eCommerce sales, we’ve got three more eCommerce site feature tips that can help you close the sale!

As technology professionals with backgrounds in the theme park, cultural and attractions industries, we know that gaining new customers is vital to the continued success of any venue. However, it’s important to remember that a ticket sale is only the starting point. Once a guest has purchased a ticket, what’s next? Ideally, the answer is: an experience that drives more sales. Whether you’re in the attractions industry, a retail environment or B2B service, upselling is a critical component in driving revenue. While most industry professionals understand the ins and outs of upselling, it’s important that the practice of upselling not get lost in the ever-present drive to attract new guests.

Keeping the right customers and building loyalty is core to any business, whether you are a museum, ski resort or theme park. Loyal customers convert to members and season pass holders, and they can also become your biggest brand advocates. With our accesso solutions, it’s easy to mobilize and activate your loyal customers to do more, buy more and help recruit new patrons. In a recent webinar, Sales Engineer Stephanie Horwath explored how to build and manage high-performing Membership and Passholder loyalty programs with our accesso SiriuswareSMsolution.

As with many in our industry, my journey has taken me from operations to support, from front line to leadership, and from Orlando to around the world. The one constant that I can always count on in any role or any culture is that world class guest service is always paramount.

At accesso, we empower our clients to make data-driven decisions about their eCommerce stores in order to improve the guest journey. With so many elements that comprise the guest experience online, where should an organization focus their analysis? We asked accesso Manager of Business Intelligence, Leslie Strickland, to take a deeper dive into the benefits of Google Analytics Enhanced eCommerce and how it integrates with our accesso Passport solution.

According to research conducted by the National Ski Areas Association (NSAA), the industry has faced two primary challenges in recent seasons: the aging out of its core target demographic, as baby boomers begin to move away from athletically-driven vacations and activities, and expense. However, with the help of impactful technology, you can seize the opportunity to craft meaningful experiences that your skiers want and deliver them in valuable ways that break down the price barrier.

With so many things competing for your guests’ attention, does your eCommerce have what it takes to captivate – and convert? By focusing on the user experience, you can drive online conversions, increase cart values and sell more tickets, season passes and ancillary items. In a recent webinar, accesso Passport Client Services Director Jonathan Widergren shared insights into what guests expect from online sales, ways to optimize the eCommerce experience and methods to help maximize revenue.

Justine Maunder of Blooloop shared news that Cedar Fair Entertainment has extended its agreement with accesso through 2022. Cedar Fair will continue to utilize the industry-leading accesso Passport ticketing suite for eCommerce across its many locations, giving guests a seamless online shopping experience regardless of device.

As we enter the new year, we want to take the time to reflect on 2017, celebrating the innovations and acquisitions that have propelled accesso even further as a leading international technology solutions provider, and to take a look at what 2018 has in store for the markets and industries we are so proud to serve.

The modern guest demands a seamless and sophisticated experience at your venue, and our job is to provide the technology that makes it possible. Over 1000 clients worldwide utilize our comprehensive solutions for ticketing, point-of-sale and virtual queuing, and with our recent acquisitions, our product portfolio continues to expand to new areas including distribution and customer engagement. While our solutions may appear siloed in these separate categories, the reality is that they are all part of a connected system that is constantly evolving to bring a more cohesive and powerful offering to our clients. Our Chief Technology Officer Eric Petrusic introduces us to this concept of the “accesso ecosystem” and what it means for venue operators, guests and future development.

September has a tendency to sneak up on us in the theme park industry. With the beginning of the school year upon us, and the carefree summer days behind us, it’s now time to focus on continuing the momentum into the fall. For many of our Clients, this means celebrating the next exciting holiday, Halloween! Beyond the spooky decorations and costumed staff members, what can we do to help make these promotions a success? After a sensational summer, how can we drive sales and revenue? You may be surprised to find that making a few simple changes to your eCommerce site can help fulfill both of these objectives. Here are a few tips that can help.

Reporter John Harrington of Proactive Investors shared news of accesso’s latest contract win - a five-year agreement with Village Roadshow Theme Parks, which will see the accesso Passport ticketing suite installed in key attractions across Australia.

Running a major entertainment venue isn’t all fun and games. Guests come to relax and enjoy themselves, but operators know that behind the scenes, it can be a challenging business. Quite a lot of hard work and innovation go into producing that experience for the visitors. Savvy operators are constantly on the lookout for how they can improve that experience, while reducing overall costs and streamline their operation.

Ski resorts face a unique set of operational challenges, from managing customer data throughout a visit to ensuring guests have quick and easy access to the gear and services they require. With over 20 years of experience in ski, accesso truly understands the unique needs of ski areas. Watch our webinar to learn about our recent innovations for the ski industry!

Cultural institutions and museums provide mind-opening experiences to guests every day, but it can be challenging to extend that wonder and awe into your technology solutions. At accesso, we understand the importance of building strong, lasting relationships with your visitors to earn their loyalty and convert those casual guests into lifelong members and donors. Watch our webinar to learn more about our recent innovations for museums and cultural institutions!

Blooloop recently shared news that accesso will provide the fully-hosted accesso Passport ticketing solution for One World Observatory, the three-story Observatory atop the One World Trade Center in New York, NY

Blooloop shared news today that accesso Technology Group plc has signed an exclusive long term agreement with Merlin Entertainments Group Ltd to deploy the accesso Passport® ticketing suite’s fully hosted onsite and eCommerce solutions across the operator’s global portfolio.

ORLANDO, Fla. (13-February-2015) –accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed a three-year agreement with the Nashville Zoo to provide ticketing and eCommerce.

ORLANDO (20-January-2015) –accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed a three-year agreement with Navy Pier, Inc. to provide the accesso Passport® ticketing solution to the 50-acre Chicago landmark.

Orlando Sentinel reporter Dewayne Bevil shared news of accesso’s Best New Product award from the International Association of Amusement Parks and Attractions for its accesso Passport® eCommerce solution.

ORLANDO (19-November-2014) –accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to the global attractions and leisure industry, has been awarded the 2014 Best New Product Award…

LONDON (15-October-2014) – accesso (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, today announced that it has signed a three-year extension to its existing agreement with Palace Entertainment, one of the leading leisure park operators in the United States.

LONDON (9-October-2014) – accesso® (AIM:ACSO), the premier technology solutions provider to the global attractions and leisure industry, has announced that Merlin Entertainments plc has agreed to extend its current trial of the accesso Passport suite of ticketing and eCommerce solutions to four venues in Central Florida.

ORLANDO, Fla. (31-July-2014) —accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to the global attractions and leisure industry, today announced the release of the latest accesso Passport® eCommerce solution packed with a range of enhancements that make it easier for attractions to meet the growing demands of guests buying on desktop, tablet and mobile devices.

ORLANDO (28-July-2014) – accesso® Technology Group plc (AIM: ACSO), the premier technology solutions provider to the global attractions and leisure industry, has signed a three-year agreement with Ripley’s Entertainment, a global leader in family entertainment, to feature the accesso Passport eCommerce platform at Ripley’s Aquarium of Canada in Toronto.

ORLANDO, Fla. (1-April-2014) – Caesars Entertainment has selected accesso (AIM:ACSO) to develop and support the comprehensive ticketing framework for the Las Vegas High Roller, the world’s tallest observation wheel at The LINQ, a $550-million open air shopping, dining and entertainment district located at the heart of the Las Vegas Strip.