A verification code has been sent to you. Enter it below to continue.

All reviewers have been verified to have contacted this dealer –
Learn More

CarGurushttps://www.cargurus.com

Feb 27, 2018

GuruY95LW

T he absolute most horrible experience ever. I called and scheduled an
appointment, went over all the details, did the application, and got
everything prepped. I was to meet with the young man I spoke with on the
phone I even called earlier in the day to confirm. I got there and that
person was not there, strangely both of the men present appeared to be
confused as to who I was talking about, the one quickly said oh he had to
take a day off, not that he had to leave early (liars). One of the men
offered to help me but he was very unprofessional, not discreet, and
pushy. Once he was aware of my down payment the price went up on the
car that I previously expressed my interest in. He then asked for a $2000
increase in the down payment, and higher monthly payments. He then said
that I would need a co signer for eight payments, this was never mentioned
when i did the pre approval. This guy was all over the place. He got his
boss to speak with me and the boss was even more shady. They thought
they were going to hustle me because I was a woman. None of the
vehicles on the lot have prices listed, and no warranty. Needless to say I
drove a hour and forty minutes only to get a hard inquiry on my credit
report. Nice inventory but Shady unprofessional sales reps.

As with the other Hyundai dealers don’t expect to get the car at the price listed on here. It includes all incentives in the pricing and unless you qualify for every one of them the price is going to sky rocket. A car listed at 14300 ended up right around 21k before tax. There are dealers out there that don’t throw incentives into their online price. Just make sure to get it in writing before wasting the time.

I apologize for the late response. I hope Im not too late. My name is Desi Zamora, Customer Care Manager. There must be some type of confusion , our internet price is available to everyone with no gimmicks. Please call me at 847-932-3180 or email me at desiz@happyautogroup.com. I would love another opportunity to earn your business.

Sincerely,Desi Zamora

CarGurushttps://www.cargurus.com

Dec 5, 2017

Matt

Dealing with them is like pulling teeth. They can’t help you through email or phone. All their online prices are loaded with incentives that I didn’t qualify for so the price when I got to the dealer went up about 6k. Plus each person there contradicts the other. One told me they could find and bring in the vehicle I was looking for but I had to go in. Then I get there and the salesman said they can not do that but they have a similar vehicle for a little more. Well a little more was 8k more. Would not go to this dealer again. Then again every Hyundai dealer I’ve been to has been a similar experience.

I apologize for the late response. I hope Im not too late. My name is Desi Zamora, Customer Care Manager. There must be some type of confusion , our internet price is available to everyone with no gimmicks. Please call me at 847-932-3180 or email me at desiz@happyautogroup.com. I would love another opportunity to earn your business.

Sincerely,Desi ZamoraCustomer Care Manager

CarGurushttps://www.cargurus.com

Nov 28, 2017

Berta

Unhappy about the fact that I called before to let them know that I was on my way which it was more then an hour away. I got there and to find out car was sold.

I would definitely give this dealer only one star! That star is only because they had the car that I wanted. I went in as a motivated buyer cash in hand and knowing exactly what I wanted! The test drive was perfect; however the negotiations were terrible. First, they asked me to put a credit card down to start the negotiation, which I kindly refused to do. The salesperson said that they use my card to show Finance that Im serious because they dont make pricing decisions on site and that they have to fax it to corporate. I still refused.My presence should have shown that I was serious. Since when is that not enough. He proceeded without it. Once he returned to the desk, the price of the car increased by nearly $5000 from the asking price and the $250 that I was promised for making an appointment was not deducted as promised. There were lots of hidden fees outside of just the tax, doc, etc. Even though my heart was set onthe vehicle, I walked away. I would much rather spend my money with a dealership that values their customers and prides themselves on their INTEGRITY!

Vehicle was what i expected & transaction went smooth. The only down side I had was since this was a used vehicle I had ask for any maintance that I should be aware of. I was told that they check all the uses cars on the lot bedore selling them. 5 days into my new car i get a message saying that I need oil change. Called dealer again and they tell me i ahould get one. I dnt have a problem with that but i dont like suprises.

We came in and were told the price for a used car is $7,780. The salesperson comes back and tells us it's now $12,500. That's $4,720 more. He explained to us that it's because the car is certified, but that should be included in the price online. The price online is way too misleading, and the manager even said it's because "I have to put a good price up there because no one will want it". They refused to tell us the rate and failed to make us feel comfortable. It was clear that they just wanted the money.

Went to location the day after speaking to dealer once I got there they told me the vehicle was at another location and they will call me back they never called me back I called them and they said vehicle was sold it was a terrible experience

Via car-guro i offered a trade in with a car in their inventory (Hyundai sonata 2017 ) i was clear that i would offer my Chevy equinox 2011 trade with the Hyundai and i ll
pay I thing it was either $2000 or 3000 cash i don't remember the exact figure its there in your database .
i got many calls from them , than i explained that i sent them my cars VIn number enabling them to check its history prior going there and getting my time wasted .
then i got a call that its better to get my car inspected .which is ok ! but i again referred to my offer that pls don't underestimate my car i don't have time to waste by
coming there and get my vehicle price beaten.
next day I sent them the car with a friend , they estimated it$3000 less than its real value in market .. it was really waste of time with people doesn't respect other's time
nor belongings.
my car in good shape and exactly what carfaxx states which they already know since they got its Vin# ??? that's why i said this experience was the worse ever.

I apologize for the unpleasant experience. We do try to provide as much information as possible remotely but providing a VIN alone cannot solidify a trade in amount because we need to see the vehicle in-person for a full inspection. We can provide an estimate remotely but it is still subject to appraisal. Carfax alone cannot determine the actual condition of the vehicle without seeing it .We are very aggressive in providing top dollar for trades to earn our customers business and when a formal appraisal offer provided it is reflected on the actual condition of the vehicle. I hope this informat

I apologize for the unpleasant experience. We do try to provide as much information as possible remotely but providing a VIN alone cannot solidify a trade in amount because we need to see the vehicle in-person for a full inspection. We can provide an estimate remotely but it is still subject to appraisal. Carfax alone cannot determine the actual condition of the vehicle without seeing it .We are very aggressive in providing top dollar for trades to earn our customers business and when a formal appraisal offer provided it is reflected on the actual condition of the vehicle. I hope this information helps.

Yes ,I called on a certain car which she (Ashley) told me it was there. They sold the car that night. Still sent me an text to come test drive the car the next day after is was sold. So I made my way down there ( 30 miles ) just to find out the car was sold. If she did her job correctly she should have checked to see if the car was still there but she did not. Stay away from Ashley, she is only worried about herself and not the customers.

Thank you so much for your business and I'm glad it all worked out. Please let us know if you need anything in the future.

Desi ZamoraCustomer Care Director

CarGurushttps://www.cargurus.com

Mar 3, 2017

Shatara

I love these guys they were quick to respond.
They worked with me with what i had. Made sure
i got the payments that were in my budget and
when i couldn't get what i wanted they made
sure i got something close to it. I am very happy
with my vehicle and the service!! Thanks guys!!!

Thank you so much for the kind words and for your business. We look forward to assisting you with your vehicle service needs in the future.

Desi ZamoraCustomer Care Director

CarGurushttps://www.cargurus.com

Mar 1, 2017

Michael

I walked in expecting to pay the advertised price
of $11,994. I was then informed that this was the
"Happy Price" which includes incentives and
rebates. Ok, so I asked what incentives are being
offered on a 10 year old vehicle? No response.
So then I was directed to a manager who told me
the vehicle had been factory certified by Ford
and they were charging $2000.00 extra for that,
bringing the car to $13,994 before taxes, etc. I
left. I called back 3 hours later (using a different
name) and spoke to an Internet sales rep who
confirmed the price at $11,994 and even
reconfirmed per my request with the same
manager I initially talked with who also
confirmed the $11,994 price. I went back to the
dealer and spoke to a different salesman who
gave me the same line of garbage that there was
a $2000 add on for extras, blah blah. I again
spoke with the sales manager (same guy as
before) who said since I came back he'd knock
off $500.... NO I WANT TO PAY THE ADVERTISED
PRICE... Spoke to the GM who told me the
vehicle in fact was NOT certified by Ford and had
no idea why the manager had told me this. He
also said the vehicle was priced higher because
they themselves at Hyundai did their inspection
and certified the Ford (odd) and offered a 1 year
warranty on the powertrain (which wasn't
advertised in the price nor brought up). By this
time I was furious and declined any additional
warranty for the outrageous fee of $2000 and
threatened to make a claim with the Better
Business Bureau due to their bait and switch
techniques and deceptive advertising. I walked
out paying the advertised price. Bottom line, I'll
never deal with them again. Was the absolute
worst car buying experience of my life. If you
want to charge a specific amount for a vehicle
then just list it for that price, don't try to play
games then get caught in a lie and back pedal.
Hope this review helps! Car is beautiful though!

Absolutely awful! Don't waste your time at this dealership. They
would not honor the internet price. They upped the price by at least
$2,000 saying they had to recoup some of their cost somehow,
even though their internet department sent me their price as the
price posted on Car Guru. They run a deceptive business. Stay
away from this dealership.

I apologize for the inconvenience. I would love another opportunity to earn your business. Please call me at (708) 422-9300 and ask for Desi. I can work with you directly and ensure your next visit will be different.

Desi ZamoraCustomer Care Director

CarGurushttps://www.cargurus.com

Jan 13, 2017

Joe

Salesperson was not forthright. Agreed on the out the door price. The price was raised significantly when I sat down to do sign the contract with the finance agent. Beware of upselling!

I apologize for the inconvenience. I would love another opportunity to earn your business. Please call me at (630) 446-1400 and ask for Desi. I can work with you directly and ensure your next visit will be different.

CarGurushttps://www.cargurus.com

Jan 10, 2017

Lavenita

I went in to see bout this car and they kept it real with me and I got another car that was way better with less miles and a 2014 so I'm happy

After communicating with this dealership 3 times throughout the day (even 1 1/2 hours before visiting the dealership), the car was not there when we arrived. They tried to sell me the "same" car for $4,000 more. I think they pulled a bait & switch. Very dishonest. I will never recommend this dealership to anyone.

I apologize for the inconvenience. I would love another opportunity to earn your business. Please call me at (630) 446-1400 and ask for Desi. I can work with you directly and ensure your next visit will be different.

i got to test drive a couple of cars, but the one i went to buy was sold after hours the night before without warning - instead of telling me, i was still lead to believe it was there - it was such a far drive to the lot, i stayed for the test drives and left.