Position Overview: The Senior Telecom Engineer works on Avaya ACD supporting 20+ call centers in USA and remote locations around the world... with several thousand of call centers agents and admin users. This involves maintaining and monitoring current system, design and support several call flows...

/callcenter is a plus! WHAT WE HAVE TO OFFER TeleTech offers opportunities for career advancement, personal development and experiences... initial evaluations and process applications."> 3 Days Fast Industry CallCenter / IT-Enabled Services / BPO Facebook Fan Page...

) this company takes to make initial evaluations and process applications."> 2 Days Fast Industry CallCenter / IT-Enabled Services / BPO.... Our call centers are supported by a well-trained, career-oriented and performance driven staff of over 10,000 worldwide. Each center...

on historical data) this company takes to make initial evaluations and process applications."> 2 Days Fast Industry CallCenter / IT-Enabled... degree. Our call centers are supported by a well-trained, career-oriented and performance driven staff of over 10,000 worldwide. Each center...

to the success of the callcenter. Primary point of contact, applications and limited network/server support. Resolves reported desktop problems... Matter Expert (SME) on all desktop applications and other functions vital to the success of the callcenter. Demonstrates knowledge...

. Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the callcenter. Demonstrates... in a callcenter or technology environment. Appropriate experience in a networked client server environment. Multiple certifiable...

recognize technical issues affecting the agent or callcenter production and recommend an effective solution. * Be a Technical Subject Matter Expert...:* * Certifiable technical skills. Acceptable callcenter related technical certifications including but are not limited to Bachelor Degree in Computer...

agent or callcenter production and recommend an effective solution. Be a Technical Subject Matter Expert (SME) for all desktop (production... skills. Acceptable callcenter related technical certifications including but are not limited to Bachelor Degree in Computer Science and two...