IT Support Specialist

Job Title: IT Support Technician

Job Duration: Temporary to permanent

Job Locations: West End, London

Salary: £11 to £13 per hour (Depends on Experience)

Job Summary

We are recruiting an experienced IT Support Technician to provide a high level of technical support. This is a technical role requiring proven support experience using W10 desktop environment, support with Office 2016 along with printers/scanners & mobile communications. The company is approximately 30 users and has a refreshed server/storage/network infrastructure.

Responsibilities

Provide a courteous and professional service to our clients at all time.

Provide first, second and third line support, answering support queries via phone, email and on-site and through our ticketing service for up to 30 users per site

To meet and exceed our SLA’s with our clients

Set up workstations with computers and necessary peripheral devices (routers, printers, telephones etc.)

Check computer hardware to ensure functionality

Install and configure appropriate software and functions according to specifications. Manage user accounts.

Monitor and maintain local networks in ways that optimize business performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work