NRG: Mac & FileMaker Shipping Software - NRGship for UPShttp://www.nrgsoft.com/support/activekb
en-ushttp://www.nrgsoft.com/support/activekbActiveKB NXsupport@nrgsoft.comFri, 18 Aug 2017 01:10:25 EDT20I get a $$-9807 error when shippinghttp://www.nrgsoft.com/support/activekb/questions.php?questionid=203
If you get a $$-9807 error when rating, shipping, etc. you will need to upgrade your Mac because the SSL root certificates as part of MacOS won't allow a connection to the remote host. We suggest ...Andy KnasinskiWed, 08 Feb 2017 14:16:04 GMTError: Invalid Account Status (#250067)http://www.nrgsoft.com/support/activekb/questions.php?questionid=202
If you are getting the following error Invalid Account Status (#250067) when registering for NRGship UPS, it is because there is an issue with your account. Please contact the UPS Accounts Receiva ...Andy KnasinskiTue, 10 Jan 2017 18:09:55 GMTHow do I intercept a package shipped from NRGship UPS shipping software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=54
To intercept a package, you must login to your UPS account at UPS.com. Once logged in, you will not be able to see shipments generated by NRGship, but you can track and intercept the package by c ...Andy KnasinskiMon, 08 Aug 2016 17:12:54 GMTWhy is my FileMaker Server showing authentication warnings for users when trying to connect to the related NRGship databases?http://www.nrgsoft.com/support/activekb/questions.php?questionid=200
Seeing user authentication failed warnings in your FileMaker Server log is a common occurrence and there is no need to be alarmed.These warnings occur when your FileMaker database is related to th ...Andy KnasinskiWed, 27 Mar 2013 15:21:08 GMTCan I print labels to a networked or shared Zebra Printer with NRGship for UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=109
Yes, you can print your UPS labels to a shared Zebra printer with NRGship UPS. Just make sure the Mac that the printer is connected to (or Airport Express) is always on to maintain your connectio ...Andy KnasinskiMon, 10 Dec 2012 18:44:36 GMTWhich UPS thermal label stock do you support with NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=52
NRG's UPS Shipping Software supports UPS-supplied thermal label stock. You can receive FREE printer supplies for thermal output by accessing UPS supplies online.Below is a list of supported therm ...Andy KnasinskiThu, 15 Dec 2011 20:24:32 GMTWhy does my bill reflect a higher cost than what my shipment shows in NRGship?http://www.nrgsoft.com/support/activekb/questions.php?questionid=186
NRG provides the shipping carrier with the weight and dimensions you enter in NRGship during the rating and shipping process. If you do not provide dimensions it's possible that the carrier could ...Andy KnasinskiThu, 17 Mar 2011 14:57:11 GMTWhy do my labels from my ZP-450 printer appear skewed when printed from NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=98
When using NRG's UPS Shipping Software with a Zebra ZP-450 printer, you may experience flawed labels due to old firmware on your printer. We suggest updating your printer's firmware, as this has
...Andy KnasinskiTue, 22 Feb 2011 15:35:27 GMTError: XML Document is well formed but the document is not valid (#10002)http://www.nrgsoft.com/support/activekb/questions.php?questionid=117
If you are getting the following error: The XML Document is well formed but the document is not valid (#10002) when creating UPS shipments in NRGship UPS, it is because you have selected a Zebra t ...Andy KnasinskiTue, 18 Jan 2011 19:43:22 GMTError: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Softwarehttp://www.nrgsoft.com/support/activekb/questions.php?questionid=7
Error: UPS account number that was provided as the payment method is missing or invalid. (#120412)The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing d ...Andy KnasinskiWed, 05 Jan 2011 15:25:44 GMTHow do I export my address book from My UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=110
To export addresses, follow these steps:Log in to My UPSSelect Address Book from the toolbarSelect Export Addresses. Selecting the link will create your export request.Clicking on the Export Data ...Andy KnasinskiThu, 21 Oct 2010 20:01:44 GMTHow can I ship with MYOB's AccountEdge using NRGship for UPS? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=123
With NRGship for UPS, there are 2 options to quickly ship from MYOB's AccountEdge: You can ship from the Card File or from the Sales Register.Watch the following videos for a demonstration:
1. Sh ...Andy KnasinskiWed, 13 Oct 2010 12:55:54 GMTHow can I ship with Go Daddy's Quick Shopping Cart using NRGship for UPS? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=154
With NRGship for UPS, you can quickly ship from Go Daddy's Quick Shopping Cart by copying the address information from the order and pasting it into NRG's single-entry address field.Watch the foll ...Andy KnasinskiWed, 13 Oct 2010 12:50:54 GMTHow do I prepare an international shipment for UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=152
Most international shipments only require a Commercial Invoice. A Commercial Invoice is used for all shipments containing non-documents and is used for importation control, valuation and duty dete ...Andy KnasinskiFri, 08 Oct 2010 14:43:29 GMTCan NRGship for UPS and NRGship Pro for UPS be integrated with web sites or desktop applications?http://www.nrgsoft.com/support/activekb/questions.php?questionid=114
NRGship for UPS and NRGship Pro for UPS can be easily integrated to a web based applications or even a Mac application via the nrgship:// URL type.
Following is an example of a sample URL. You ...Andy KnasinskiTue, 21 Sep 2010 20:27:45 GMTCan I print to my Dymo 4XL Thermal Printer from NRGship for UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=106
You can print your UPS labels with a Dymo 4XL thermal printer using NRGship for UPS.
1. In Preferences, click on the Printer icon and then
select the Plain Paper option.
Press the Printer Se ...Andy KnasinskiTue, 21 Sep 2010 20:12:39 GMTHow do I print to a networked or shared thermal printer using NRGship for UPS? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=127
With version 1.1 of NRGship for UPS, you can now print to a shared thermal printer or a thermal printer connected to an Apple Airport or Time Capsule Base Station.Watch the following video for a d ...Andy KnasinskiTue, 21 Sep 2010 20:11:21 GMTHow can I ship with QuickBooks for Mac using NRGship for UPS? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=124
With NRGship for UPS, there are 2 options to quickly ship
from QuickBooks for Mac: You can copy the address from any QuickBooks invoice and paste it into NRGship's single entry address field or ...Andy KnasinskiTue, 21 Sep 2010 20:11:01 GMTHow can I ship from Elements CRM using NRGship for UPS? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=134
With NRGship for UPS, you can quickly ship
from Elements CRM by copying
the address from any invoice or company record and pasting it into NRGship's
single entry address field.Watch the foll ...Andy KnasinskiTue, 21 Sep 2010 20:10:02 GMTHow can I ship to my Daylite or Billings contacts using NRGship for UPS? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=136
The easiest way to ship to your Daylite or Billings contacts is to sync them with your Mac Address Book.Watch the following video for a demonstration:Andy KnasinskiTue, 21 Sep 2010 20:09:35 GMTHow does NRGship for UPS integrate with GarageSale?http://www.nrgsoft.com/support/activekb/questions.php?questionid=148
The latest release of GarageSale 6, an eBay auction management software, has integrated shipping with NRGship UPS. Users can now ship their auctions via UPS by using NRGship UPS and update tracki ...Andy KnasinskiTue, 21 Sep 2010 20:09:11 GMTDoes address data detection work in the Mac OS to create UPS shipping labels in NRGship? (video)http://www.nrgsoft.com/support/activekb/questions.php?questionid=150
Yes, but only with NRGship UPS. NRGship UPS Pro or our FileMaker products won't support this. So if you are running Mac OS 10.6, you can utilize Snow Leopard's address data detection feature to e ...Andy KnasinskiFri, 10 Sep 2010 16:58:43 GMTDo NRGship products for UPS support the new "UPS Smart Pickup" option?http://www.nrgsoft.com/support/activekb/questions.php?questionid=144
This year, UPS changed their pick up options and introduced the new "UPS Smart Pickup" which alerts the driver for a pickup when you process your packages via UPS Internet Shipping - making it mo ...Andy KnasinskiWed, 25 Aug 2010 18:17:23 GMTCan I view my shipments from NRG's UPS Shipping Software in my online MY UPS account?http://www.nrgsoft.com/support/activekb/questions.php?questionid=73
Unfortunately, shipments created via NRG's UPS Shipping Software cannot be viewed by your My UPS account. You can track your shipments when logged in to My UPS, but they will not automatically ap ...Andy KnasinskiFri, 18 Jun 2010 16:00:26 GMTHow do I print high-value control logs for my UPS driver to sign?http://www.nrgsoft.com/support/activekb/questions.php?questionid=47
All NRGship UPS shipping software supports high value reports on a per-shipment basis. If your shipment contains a package with a value greater than or equal to $1000 then a high value report will ...Andy KnasinskiFri, 18 Jun 2010 15:23:32 GMTWhy is the return address incomplete on my shipping label printed from NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=78
If you are generating a UPS label and have two or more return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UP ...Andy KnasinskiFri, 18 Jun 2010 14:08:35 GMTWhy is the shipping address incomplete on my label printed from NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=102
If you are generating a UPS label be sure to keep the length of the name, contact and address fields to no greater than 35 characters as the data will be truncated.NRGship UPS users, the address l ...Andy KnasinskiFri, 18 Jun 2010 14:06:42 GMTHow can I get FREE printer supplies to use with NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=13
If you ship via UPS, you can receive FREE printer supplies for thermal or laser output by accessing UPS supplies online.Andy KnasinskiFri, 18 Jun 2010 14:04:25 GMTCan I use a Zebra S4M Printer with NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=71
No. There is a known issue with S4M printers and printing of UPS online labels. Until this issue is resolved, please consider an alternative EPL printer from Zebra for use with NRG's UPS Shipping ...Andy KnasinskiFri, 18 Jun 2010 14:03:53 GMTHow do I set a future ship date in NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=65
With NRG's UPS Shipping Software, there is no need to set future ship date. You can print a shipping label today, and physically drop off the package up to 14 days later.Andy KnasinskiFri, 18 Jun 2010 14:02:56 GMTWhy are my thermal printer labels printing upside down from NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=23
We have found that some printers default to "bottom up" printing. The printer needs to be re-configured to print "top up". To do this, create a text file on your hard drive using any text editor a ...Andy KnasinskiFri, 18 Jun 2010 14:02:40 GMTError: 250002 Invalid UserID/Password on Shipment in NRG's UPS Shipping Softwarehttp://www.nrgsoft.com/support/activekb/questions.php?questionid=5
This error will occur if you perform a lost password request at UPS.com or if you login to UPS.com with the UPS Rate Code from NRG's UPS Shipping Software. The rate code (My UPS ID) should only be ...Andy KnasinskiThu, 17 Jun 2010 20:16:55 GMTError: 12037 when shipping in NRG's UPS Shipping Softwarehttp://www.nrgsoft.com/support/activekb/questions.php?questionid=44
This error is returned when you have an invalid date/time set on your computer.Andy KnasinskiThu, 17 Jun 2010 20:13:25 GMTHow do I import a "My UPS" address book to NRGship UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=107
NRGship UPS will import any excel or CSV file containing addresses into your Mac Address Book as a group. If you've exported your address book from My UPS, here are the steps to import:1. Select ...Andy KnasinskiThu, 17 Jun 2010 19:27:09 GMTHow do I export my address book from WorldShip?http://www.nrgsoft.com/support/activekb/questions.php?questionid=111
To export addresses, follow these steps:1. Select Create/Edit Map from Import/Export Data on the Worldship File Menu.2. From the pop up screen, highlight the Default Export address book.Under New ...Andy KnasinskiThu, 17 Jun 2010 19:27:01 GMTError: 120413 The UPS account number provided as the payment method cannot be billed, please try another accounthttp://www.nrgsoft.com/support/activekb/questions.php?questionid=84
There is an issue with the third party or recipient UPS account number. Please have the account holder call their UPS representative or (800) 468-8823 for assistance.Andy KnasinskiThu, 17 Jun 2010 19:22:26 GMTError: Thermal label outputhttp://www.nrgsoft.com/support/activekb/questions.php?questionid=75
If you receive an error that says it's unable to close the interface and device it's likely due to a mis-matched power adapter on your LP2844 printer. Be sure to use a Hitek Power adapter, Model # ...Andy KnasinskiThu, 17 Jun 2010 19:20:56 GMTWhich thermal printers does NRGship UPS support?http://www.nrgsoft.com/support/activekb/questions.php?questionid=67
NRGship UPS directly supports Zebra printers like the LP-2844 or ZP-450. There is no need to install a print driver or any additional software. Simply plug the printer into your Mac and choose the ...Andy KnasinskiThu, 17 Jun 2010 19:20:34 GMTError: 120121 The shippers shipping number cannot be used for the shipment in NRG's UPS Shipping Softwarehttp://www.nrgsoft.com/support/activekb/questions.php?questionid=56
This is a UPS account issue due to the account number being suspended. Please call your UPS representative or (800) 468-8823 for assistance.Andy KnasinskiThu, 17 Jun 2010 19:20:12 GMTHow do I batch ship from NRGship UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=118
The following video reviews the Batch Print function available in NRGship UPS.
Andy KnasinskiThu, 17 Jun 2010 19:14:16 GMTHow do I import my Worldship address book in to NRGship UPS?http://www.nrgsoft.com/support/activekb/questions.php?questionid=108
NRGship UPS will import any excel or CSV file
containing addresses into your Mac Address Book as a group. If you've
exported your address book from My UPS, here are the steps to import:1.
S ...Andy KnasinskiThu, 17 Jun 2010 19:08:18 GMTHow do I print a Daily Manifest in NRGship UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=26
UPS for FileMaker and NRGship UPS Pro Navigate to the Shipping List window. From there, you will see an icon on the top menu to create a daily shipping manifest. This report provides shipment de ...Andy KnasinskiThu, 17 Jun 2010 19:07:53 GMTDo I need an End of Day Report or Daily Pickup Report with NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=2
No. You do not need an end of day, daily pickup report for the UPS driver to sign or scan when using NRGship UPS shipping software.As shipping labels are printed from NRGship, package information ...Andy KnasinskiThu, 17 Jun 2010 19:07:02 GMTHow do I create a Hold For Pickup shipment in NRG's UPS Shipping Software?http://www.nrgsoft.com/support/activekb/questions.php?questionid=66
First, check the UPS website or call 1-800-Pick-UPS for the most convenient UPS Hold for Pickup location.
Next, prepare a label including the words “Hold for Pickup,” the recipient’s name an ...Andy KnasinskiThu, 17 Jun 2010 19:06:15 GMTWhy is my Zebra printer printing extra blank labels?http://www.nrgsoft.com/support/activekb/questions.php?questionid=70
The paper feed sensor is off, so you need to reset the printer. Zebra LP2844
Press and hold the feed button on the top of the printerThis will re-calibrate the label feed
Zebra ZP-450 and Z ...Andy KnasinskiThu, 17 Jun 2010 18:58:11 GMT