All girls and adults registered in 2012-2013 who have a valid email address in the membership software (Personify) will be able to activate an account and create a user name and password. An account is needed for each Girl Scout member. For example, a parent of two Girl Scout members will need to create two ROSE accounts (one for each girl), and a third for herself if she wishes to have an adult membership.

Parents and guardians may renew membership for girls. When activating an account for a girl member, the girl's first name, last name and parent/guardian email may be used.

The email address must be recorded on the Girl Scout member's record before an account can be activated. The email address is used in the activation process, to verify that the owner/guardian of the record is the person activating the account. To ensure this security, account activation is a multi-step process. Account activation only needs to be done once.

Those wishing to pay with a check, those requesting financial assistance, girls graduating from high school and becoming adult Girl Scout members will continue to use paper registration forms.

Once you create your ROSE account, and log in to the ROSE online registration site, you should see a list of menu options in the upper-left of the Web page, with links ranging from "Home" to "Contact Us." If you are using Windows 8 or Internet Explorer 10, this menu may "disappear." The way to get it back is by putting your Web browser into "compatibility mode."

To run ROSE in Compatibility mode in Internet Explorer 10:

Customers running IE10 will need to run ROSE in the browsers compatibility mode. To do this they can do one of the following three steps:

Press F12 and choose the different browser mode.

Right click on the top bar within IE10 and check, "Menu bar" > Click on "tools" > compatibility view settings > Check, "display all websites in compatibility mode"

There is a compatibility icon that is usually located near the address bar and it looks like a piece of torn paper. They can also click on that.

I (or my daughter) just registered online and became a new member. What can I (she) expect now?

You can expect a welcome confirmation email and a follow-up communication from one of our membership staff. back

I have registered my daughter as a new member online. What happens now?

Girls have the choice to participate in Girl Scouts through any of the following Pathways: Troop, Event, Camp, Series, and Travel. However girls choose to participate, they are Girl Scouts.

If you are joining Girl Scouts and would like to be in a troop, you may not be placed immediately. Unfortunately we do not always have enough adult volunteers to lead a troop in your area and, therefore, we cannot guarantee troop placement. As soon as your daughter has been placed in a troop you will be notified.

Account Questions

Is a separate logon required for each person?

Yes. Each indvidual must have a unique user name and password to access her/his account, renew a membership, and make a donation. The logon is linked to an individual's customer account. Only troop leaders with a 01 position code can see multiple members -- troop members -- through online troop management. Therefore, a parent of two Girl Scouts needs to have two separate logons to renew each daughter's membership and make a donation.back

What are the specifications for the username and password for ROSE Online Registration?

The username has no required specifications. The password must be at least 7 characters long with at least one number.back

I am trying to create an account and the message says "Customer Not Found"

Do not continue to try to enter the system or create a new customer. The system was unable to match your first name, last name, and email address to any record in the database. Usually the problem is with your email address or how your name is spelled in our database, and we need to make a correction.

What if my school is not listed in the dropdown when creating or updating my girl's profile details?

Choose “other” and contact the ROSE Helpdesk informing them of the school the girl is currently attending. The subject line should read: School Information. (Select "Home School" if that is the apporpriate option for you.)back

What if my employer is not listed in the dropdown when creating or updating my profile details?

Choose "other" and contact the ROSE Helpdesk informing them of the company you work for. The subject line should read: Employer Information. When providing your employer information, please submit a full employer name with no abbreviations.back

I clicked on the link that was sent to activate my account and I received an error message.

The link to activate your account is very long and some email clients break it to fit their character count. Please copy and paste both parts of the link, in order, into your web browser. This will take you to the proper page to finish your online membership renewal.back

When entering my address, I received an error message which contains "non-USPS validated address", what does this mean?

The council database does not have what you entered for your address as a valid United States Postal System address. This is a hard stop (will not allow you to continue until corrected). Confirm the proper spelling of your address (also try spelling out abbreviations such as "Street" instead of "ST" and "North" instead of "N").

New members always have a position as "Unpaid" for 24 hours after they are registered, even if the membership fee has been paid. The "Unpaid" position will drop off automatically after 24 hours. If the member is a girl, she should also have a position of "Girl Member" and adults should have a position code of 14. If the members only show the position of "Unpaid", then the payment wasn't yet processed.back

What if I don't receive an email welcoming me to Girl Scouts after completing online registration?

Sometimes these type emails are mistakenly sent to the spam or junk folder. Please make sure to check it first. If it is not in your spam folder, contact the ROSE Helpdesk.back

Is a parent signature required for online membership renewal?

No. The parent/guardian’s online purchase of a Girl Scout membership replaces the need for a signature.

However, if a volunteer leader (01) registers a girl online, the leader will still need to collect a signed registration form and send it in to the council office. The parent/guardian's online registration of their girl avoids this extra record-keeping.back

What types of transactions must be done offline (or back office) by council staff in the online membership renewal environment?

Lifetime memberships at the discounted rate--graduating GS Ambassadors only--must be processed by council staff and therefore require the use of paper membership registration forms.

Grade changes must be done by Council staff.

Name changes must be done by Council staff, for example, spelling corrections, hyphenated names, new last names. Contact the Rose Helpdesk.

Position code assignments must be done by Council staff. To request a position code/assignment with multiple troops, please use the ROSE Self-Reporting Feature available during membership renewal and from My Account. For instructions on how to use this feature, please see Customer Profile Management. Requests can also be made from the Change Member Info form.

Access to online troop management is by troop. Only screened troop leaders with a 01 position code in the Personify database for a specific troop have access to online troop management for that troop. If a troop leader has more than one troop, she must have a 01 position code on record for each troop in order to have access to online troop management for all her troops. Assignment of position codes and troops in ROSE are done offline by council staff. To request a position code or assignment with multiple troops, please use the Self-Reporting Feature available during membership registration/renewal and from My Account. See Customer Profile Management.back

How to Update Troop meeting Information?

Login to your Online Registration account. Click on Troop Management found on the left side.

Click on Meeting Information link

Provide/update the information from the drop down menus or enter information

It’s preferable for everyone that parents/guardians renew girl memberships online and adults renew their individual registration on line. However, the troop may decide, with the consent of the parents and guardians, that the troop leader will renew the girls’ membership. The leader must collect paper registration forms with parent signatures prior to renewing registration for troop members. The leader may do this prior to September 29 and pay for the registration using a troop debit card. For a demonstration on registering a troop, see the help page:

How does a troop leader renew membership registrations before September 30?

It is highly recommended that parents/guardians renew their girls for a variety of benefits to themselves and the volunteer leader -- not the least of which this prevents leaders from having to continue to collect signed paper membership registrations. However, troop leaders may (re-)register troop members: see the Troop Member Renewal help.back

(Renew before July 1 and receive a free Early Bird patch for every girl registration!)

Get a completed and signed registration form from the parent/guardian of each girl whose membership will be renewed

Enter Troop Management (must have an approved 01 Position code for the troop for the current year)

Check the boxes of members to renew

Click on the drop down option and select “Renew”

Edit or add information when prompted for each member

Enter credit card information and process payment

Print Order Summary for your records

If registering before the Early Bird deadline of July 1, print out the order summary page showing the number of girl registrations and bring it to Council Resource Center to receive your patchesback

Why can’t a troop leader register members through the Troop Management roster after 9/30?

The Troop Roster shows girls registered for the current member year. The new membership year begins 10/1, so only members who have renewed their membership as of that date will show on the roster. Girl and adult members who have NOT renewed their membership for the new membership year disappear from the roster.

Do not add previously registered girls or adults via Troop Management as this will create duplicate records. To make sure all girls and adults continuing in troops appear on the troop roster, enter the email addresses for the missing members. Email parents and make sure they renew registrations by activating the member’s Online Registration account and purchasing a Girl Scout membership.

Should troop leaders use online troop management after 9/30 to renew lapsed members—prior year members who did not renew?

No. Adding previously registered girls/adults via the Troop Management Hub after 9/30 will create duplicates in the database. To make sure all girls and adults continuing in troops appear on the troop roster, troop leaders should enter members' missing email addresses in the Troop Hub, email parents/adult members the "Membership Renewal Invitation/Instructions," which is a link located under Useful Links on the Troop Hub, and remind them to renew by 9/30.

It usually takes no longer than two business day before we approve your position. If you add your position on a Friday night, however, the position will not be active until the following Tuesday. In some circumstances, where you are new to the position or additional approvals are needed, additional time may be required.