Fujitsu’s support expertise helps Legrand in its plans for globalization and external growth

"Fujitsu’s flexibility and unwavering dedication was a major driver behind the success of this global project for Legrand."

Michel Casteuble,
CTO, Legrand

Fujitsu implemented a true infrastructure ‘control tower’ in order to centralize the global management of IT user support.

Customer

Legrand is a French industrial group historically based in Limoges, in the Limousin region of Central France. It is one of the leading suppliers of products and systems for electrical installations and information networks. The firm is the global specialist for electrical and digital building infrastructures. Distributing to more than 180 countries worldwide and with a presence in 90 of them, Legrand employs 36,000 people – 20,000 of whom use its IT systems. In 2015, Legrand turned over €4.8 billion, strategically focusing on future markets in new economies (40% of its turnover).

Challenge

Harmonize support for users in all countries

Consolidate central governance

Reduce costs

Redeploy internal resources

Provide a high-quality industrial service and excellent response, whatever the country

Solution

Implement an industrial services model providing highly-centralized governance, guaranteeing the application of processes and the technical platform across the board

Deployment of the model in 50 countries

Creation and desktop masters updates for all countries deployed

Benefit

Harmonized support processes

Gradual integration of newly-acquired organizations

Guaranteed efficiency thanks to commitment covered by new high-level SLAs]

Optimized deployment of the central model across all countries in all languages

Centralized reporting thanks to a single point of contact for the entire globe: Fujitsu