If you pay a penalty or interest because of a TurboTax calculation error, we will reimburse the penalty and interest. Does not include calculation errors due to errors in CRA tables.

For Student Online, Standard Online, Premier Online, and Home & Business Online, technical support by phone and chat is free. Long-distance charges may apply. Limitations apply. Intuit reserves the right to limit each telephone contact. Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control. See support.turbotax.intuit.ca for more details.

If you get a larger refund or smaller tax due from another tax preparation method, we’ll refund the TurboTax purchase price. Claims must be submitted within sixty (60) days of your TurboTax filing date, no later than May 31, 2015 (TurboTax Home & Business and TurboTax 20 no later than July 15, 2015). Audit Defence and fee-based support services are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.

If not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price. Excludes return postage.

Income tax preparation software companies must seek NETFILE certification from the Canada Revenue Agency (the "CRA") for tax preparation software products to be used in conjunction with CRA's NETFILE electronic tax filing service. All TurboTax software products for tax year 2014 are NETFILE certified.