As soon as we receive your file(s), we will begin work on your order. Your customer service representative will contact you via email with instructions on proofing and approving your print order. We do not charge your credit card until you approve your proof. Paypal charges at the time you place your order. Digital proof: : Will be sent the same day for files submitted M-F before 3pm MST. Files submitted after this will be ready the following business day. Provided there are no issues with the files. Hard copy proof: Will be sent within 24 hrs of receiving the print ready files. Provided there are no issues with the files. There is an additional charge for hard copy proofs.

Where do I Upload files? When ordering a job, after you complete the online quote and click add to order you are taken to the upload files page. Follow these directions:

Select your files

Click the Browse button to locate your file. Select your file and then click the Open button. The file will automatically appear in the My files section. (If you need to, you can click view to see your files.)

Upload your file

Click the upload button and wait for the upload to process. This could take several minutes depending on the file size. Please do not navigate away from the page during the upload. After all files are uploaded click submit and continue to finish the ordering process.

If I selected The Upload files later Button where do i go to upload files? In the header next to My Account, click upload files, sign into your account and you are taken to a list of jobs. Locate the job number your file is associated with and click on it and you will be taken to the upload files page. Follow The steps one and two above.

What If I need to upload a different file? You can upload files to your jobs up until you have been sent a proof for your approval. Please alert your CSR that you have submitted a new file. To change job files, In the header next to My Account, click upload files, sign into your account and you are taken to a list of jobs. Locate the job number your file is associated with and click on it and you will be taken to the upload files page and the file you previously uploaded will be visable. Follow The steps one and two above to upload a new file.

How do I get my files to you? Log into your account. Select the correlating product quote or create a new quote. Select Add File and select your files. You can always send a CD or DVD via mail to 117 9th St. N. Great Falls, MT 59401. Be sure to include contact information and quote number in your package.

Can I send you a PDF file? Yes, we accept PDF files. Be sure the PDF contains bleeds, if necessary, and that it has not been downsampled. What is downsampled?

How do I send my files without having missing fonts and other components? If you are sending files created in the following applications, you may want to go through the corresponding steps:

Pagemaker

1. Go to top menu bar under "Utilities"
2. Scroll down to "Plug Ins"
3. Scroll down to "Save For Service Provider"
4. Follow prompts until you have a completed folder with all elements intact

Illustrator

1. Change all fonts to outlines
2. Embed all images used from your links palette
3. Save as a PDF by choosing PDFX 3 from choices given

InDesign

1. Change all fonts to outlines
2. Embed all images used from your links palette
3. Go to top menu bar under "File"
4. Scroll down to "Adobe PDF Presets"
5. Choose PDFX 3 from choices given
6. Or scroll down to "Package" and follow prompts until you have a completed folder with all elements intact

QuarkXpress

1. Go to top menu bar under "File"
2. Scroll down to "Collect For Output"
3. Follow prompts until you have a completed folder with all elements intact

Freehand

1. Change all fonts to outlines
2. Go to top menu bar under "File"
3. Scroll down to "Collect For Output"
4. Follow prompts until you have a completed folder with all elements intact

Photoshop

1. Make sure your image size is set at 300dpi (Especially if Text is involved)
2. Save your file

Publisher

1. Go to top menu bar under "File"
2. Scroll down to "Pack N Go"
3. Scroll down to "Commercial Printer"
4. Follow prompts until you have a competed folder with all elements intact

CorelDraw

1. Convert all fonts to curves
2. Go to top menu bar under "File"
3. Scroll down to "Prepare For Service Bureau"
4. Follow prompts until you have a competed folder with all elements intact

PowerPoint

1. Go to top left to the "Office Button"
2. Scroll down to "Publish", then to "Package To CD"
3. Follow prompts until you have a competed folder with all elements intact

Proofing:

Be aware when proofing that the colors on your screen may slightly vary from the actual print colors. We guarantee pleasing color and quality printing, however there is no way for us to know the exact colors you see on your computer monitor. If you are looking for a precise color match we recommend you request a hard copy proof. This is an additional charge, but allows you to see the exact color. This will slow down the proofing process, setting back the start of your turnaround time. Call 800-995-1555 to request your hard copy proof if you are concerned.

What should I know about viewing files on my monitor? You might notice that the colors on the printed piece may not exactly match the colors you see on your monitor. The age and or calibration of your monitor can affect the colors in comparison to the printed product.

Why are “L’s” and “I’s” appearing bold and thick on my proof? This is only the low-resolution proof and is a result of converting fonts to outlines. If you zoom in on your proof, they will appear as usual. The letters will print normally.

How do I save and view my proof later? If you wish to save and view your proof later, it will be saved as a PDF and can be viewed with Acrobat reader 9.0. A free download is available.