Oracle Blog

Eddies in the Space-Time Continuum

Friday May 08, 2009

Another extraordinary TED presentation, this time by Barry Schwartz on The real crisis? We stopped being wise. It echoes a theme I'm seeing in many areas around how an over-attention to goals, metrics, rules, incentives, etc not only demonstrates a lack of trust by those setting them, it actually encourages the very behaviour they are seeking to avoid.

Barry talks about how any scheme of incentives can be subverted and calls for wisdom and ethics to be nurtured. There's a Wired interview with Barry where he says:

"When you rely on incentives, you undermine virtues. Then when you discover that you actually need people who want to do the right thing, those people don’t exist because you’ve crushed anyone’s desire to do the right thing with all these incentives. And if you bring in a new set of people to replace them — virtuous, moral people who want to do the right thing — and they’re subjected to the same set of incentives, they’re going to become just like the people they replaced.

I’m not talking about getting rid of incentives; people have to make a living. But people need to understand that rules and incentives aren’t enough…. The more rules and incentives you have, the less wisdom you will have. There needs to be room left on the one hand to nurture in people the desire to do the right thing and on the other hand to give them the tools so that they’ll know what the right thing is. This incredible pressure to increase payoffs is an obstacle to doing the right thing. You will never be able to create a system of incentives that rewards people for doing the right thing. The system of incentives may start out that way, but very quickly clever people will find ways to … game it."