FAQs

What should I do if I cannot log in to my account?

If you are having difficulty logging into your account, and you are entering the correct username, you should consider changing your password. You can do this by clicking on the ‘Forgot your password’ link on the login page and following the instructions. Enter your email address and click the button ‘Send me reset password instructions’. Once you receive this email please follow the instructions. If you are still having issues logging into your account, please email support at support@wranx.com or contact the team through our in-app bubble service. You may also need to talk to your manager/employer/organisation for further support depending on which email address was registered.

Why am I seeing questions again that I have already answered?

Due to Wranx using the innovative learning method of Spaced Repetition, you will be presented with questions again at different times throughout the duration of the drill, depending on your rating of how well you knew the previous answers. This is to cater to your personal learning journey and provide you with particular information at the exact time you would be due to forget it. Seeing and answering these repeated questions helps you to remember the information. Repetition is key!

Why did I only get a few questions to answer today instead of the usual ten?

Don't worry! If you have been completing the drill for a number of weeks, this is normal. The reason for this is that you have now seen and answered nearly all questions in the drill. Our Personalised Spaced Repetition method is based on the response you gave for how well you knew the answer and this is used to calculate when you should be asked the same question again. If you check back daily there should be more questions waiting for you again.

Why has my Seinfeld Chain reset back to one day?

Your Seinfeld Chain will increase with each day that you log in. If you do not log into your account for a day or more, the chain will break and be set back to one. Don’t worry, we don’t include weekends in the count!

How do I get points?

Points are obtained through answering questions, but don’t worry how you rate your response as- all spaced repetition questions give the same amount of points. Achievements also give points and the higher the achievement level the more points you get! Achievements are given for lots of different actions so make sure you keep using Wranx. Every day you log in and increase your Seinfeld Chain you will get points, which increase by multiples of 5 with each login so make sure you keep that streak going!

I have noticed an error within the drill. How do I report it?

The best way to query Wranx content is through the bubble in the bottom right of the screen or email support@wranx.com. Please provide the question text and raise the query you have with the information provided and we will check this for you and provide feedback.