The Environmental Protection Agency has updated the regulations that govern purchasing and handling refrigerant. This change can affect the way that we provide service to our residents during the hot summer months. Many of the changes expand the scope of the rules beyond ozone protection and include substances that are known to produce climate change. This includes regulating Hydrofluorocarbon’s...

Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success.
I am retiring later this year, after 17 years at NAA. In...

Did you know that a resident is entitled to ask for a reasonable accommodation request for any animal? While the most common requests involve dogs and cats, roosters, ferrets and boa constrictors are a few real-life examples in a growing list of animals that are claimed to provide emotional support.
Per U.S. Department of Housing and Urban Development (HUD) guidelines, a disabled resident should...

No one would deny that the lack of affordable housing in the United States is a serious problem. Housing affordability is all over the headlines, as is the gender pay gap, but when you couple them together with some basic demographic information, the stark economic inequality for women becomes even more evident. Between 2009 and 2014, the U.S. Census Bureau reports that more than a million...