Product versions affected

Operating system

Workaround

In the iTunes window, click the device icon in the upper left corner (shown in the image below).

Your connected mobile device shows up in iTunes. Now select Apps in the left pane.

In the right pane, scroll down to reveal the File Sharing area.

In the File Sharing area, select Lightroom in the list.

All the Lightroom mobile files appear on the right side. There are two or three folders, save all of them by dragging them to your Desktop to not miss any files. Your photos might be spread across these folders, they are named .JPG or .DNG.

Once you have recovered your Lightroom mobile photos, you can now re-install the Lightroom for mobile app from the App Store.

If you use Lightroom for mobile without signing in, you can copy the recovered photos to your mobile device and then import these photos into Lightroom for mobile (iOS). To know how to import photos from the device Gallery, see Import photos in Lightroom for iPhone and iPad.