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Phone lines

We apologise if you have difficulty contacting us by phone. We have been experiencing problems with our system, also high call volumes. We are working with our system suppliers to resolve these issues.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy

Now here

..the friends and family test. See the link on the right hand side of this page for more information and to enter your feedback.

Online access to medical records

You can now view your medications, allergies and immunisations via the patient access website.

New advice service

Click on the link in further information for details about a new patient advice service provided by Guildford Advice Services.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we have changed the way we will be inviting you for review. From April 2014 your annual review will be due in the month of your birthday.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Online appointments service

You will need to register for this system if you have previously used our old service - please see the appointments section for further information. Note that you can register for this on line.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies In the case of a life-threatening problem, dial 999 for an ambulance. It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service. The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122

Appointments (Tel: 01483 409309)

We have moved to a new appointments system. Users of the current on line booking service and patients wishing to start using the new system can register online or at the surgery.Note that if you pre-register on line you will be required to confirm your registration at the practice.

(If you have just registered then please allow us 2 working days to process your registration before applying. Please note if you are registering at the University Medical Centre during freshers this may take up to two weeks).

We have introduced two key changes to improve the efficiency of our GP appointments and make them more available to those who need them:

1. Nurses will call back patients who desire a same day GP consultation to discuss the problem and offer an appointment with the most appropriate person at the most appropriate time (across all four sites).

2. We will offer pre-bookable telephone appointments with a GP. These appointments will be 5 minutes long and are ideal for routine follow ups.

Routine face to face appointments with a GP will continue to be bookable in the same way as usual as follows:

Nurse and specialist appointments need to be booked through a receptionist, during normal opening hours 8.00am - 6.30pm, Monday to Friday.

Please remember to cancel any unwanted appointments so others can use it.

Home Visits

Please telephone reception before 10am if you require a home visit.

Home visits are only available to patients who are housebound because of illness or disability.

A doctor or nurse may phone you back to confirm that a visit is necessary. In some cases telephone advice may be sufficient, or a hospital attendance may be necessary.

Doctors can see several patients in the time it takes to make a home visit and there are better facilities for examining and treating patients in our surgeries.

Using our automated booking services

Our automated systems are available until 9pm every day, including weekends

Web booking

To use this service, you need a user id and password. Speak to a receptionist the next time you visit us.

To book, cancel or check an appointment, click the link on the home page of our web-site.

Telephone Booking

When you telephone the surgery, choose option 1, during surgery hours and option 2 at other times.

You will be asked to enter

To do this it is important to have the following information available:

Your telephone number which must be the same as the one that the surgery has recorded on your registration details. If this has altered you will first need to speak to the receptionist to update your present records.

Your date of birth, as six digits e.g. 041298 for 4th December 1998

Please note: emergency same day appointments are not available through our automated systems. Please call reception.

Test Results

Please call between 2 and 4pm to enquire about your test results, when our receptionists will have more time to deal with your request.

We will only release test results to whom they relate, unless that person has given prior permission, or they are incapable of understanding the results.

It is your responsibility to check your results and to book a follow up appointment, if advised.

You will be told when your results will be available when you take the test.