Shipping & Returns

Phone or Fax:
Call us toll free if you would like to place an order by phone at 800-504-5100.
Please keep your catalog (print/online) close by for reference when callting.
Phone orders can be placed 9:00 AM to 7:00 PM Monday through Thursday and 10:00 AM to 4:00 PM Friday and Saturday
Times are Eastern Standard Time. Fax anytime to (440) 461-3631.

Pricing:
This Catalog is a discount catalog. The prices shown are net prices and reflect the
discount allowed to schools and institutions. Prices are FOB Cleveland and may change
to reflect manufacturers price changes.

Payment:
Schools and other established institutions will be extended open account privileges
provided their order is accompanied by a purchase order or is made on a letterhead of the institution.
Payments can be sent to 5228 Mayfield Road, Cleveland OH 44124. All payments are
due and payable within thirty (30) days.

Individuals may charge their purchase on a Master Card, Visa, American Express,
or Discover Card. Easy checkout is available through PayPal.

No Quibble Guarantee:
If, for any reason, you are not satisfied with the product(s), it may be returned
within thirty (30) days for full credit or refund. Any returns made are the responsibility
of the customer and can be made by UPS, US Mail, or common carrier. No COD or colllect
returns will be accepted. This offer does not apply to damaged or abused merchandise.

Shipping:
Most orders are shipped within 48 hours upon receipt via UPS Ground. Items shipped can
be expected within 2-10 days. An item that is temporarily out of stick will not hold up
the remaining items for shipment. Tha backordered item will be shipped at no extra charge
immediately upon receipt. Upon request, the option of Overnight or 2nd Day Shipping is available.

SHIPPING CHARGES

Orders up to $72.50

Add $6.95

Orders from $72.51 - $150.00

Add 10% of order

Orders from $150.01 - $500.00

Add 9% of order

Orders over $500.00

Add 8% of order

Track you order by plugging in your UPS Tracking No. here:
www.ups.com

Damage in Shipment or Shortages:
Please be sure to check each shipment carefully. Make note if the shipping carton is
damaged or appears abused. If the merchandise is damaged, keep the carton(s) and packing
material in case the carrier requires inspection. Report all shortages directly to us,
referencing the Sales Order Number on the Packing Slip. All damage claims must be made
within 15 days of receipt.

Returns:
Any returns must be made to our street address at 5228 Mayfield Road, Cleveland OH 44124,
within 30 days to receive full credit. A copy of the Packing Slip and/or Invoice must accompany
the returned items in order to assure credit is applied to the correct account.