This is a screen capture of the website that I attempted to use to find the status of my Windows 7 Upgrade from the HP laptop that we purchased at work back in November 2009. In case the writing is too small, it says, “You must use Internet Explorer as your browser…” See the problem now?

Um… I am using Internet Explorer. So, what do you want from me? IE is IE … I can’t call it anything else.

So, I ended up calling their 877 number and connecting to someone in Pakistan or wherever who was difficult to understand but nonetheless quite helpful. She took all of the information from the order (we found the suite number for our office was written as “sweet 400″ rather than “Suite 400″) and is scheduling a re-order to be expedited to me.