We accept cash, checks and credit card payments. Payment is due on or before the first scheduled visit. You can pay with credit card or ACH (e-check) by logging in on the client portal and clicking on the invoices tab. There is no extra fee for paying online. If you prefer, you can leave check or cash payment for your sitter to pick up on the first visit. Checks should be made payable to Home Run Pet Care.

Tips are never expected, but always appreciated. You may add tips on to your payment and 100% will always go directly to your sitter.

We book our jobs on a first come, first served basis and late notice cancellations generally make it impossible to re-book the time that was reserved to care for your animals. With this in mind, the following cancellation fees will apply:

PET SITTING VISITS:

If visits are canceled 7 or more days in advance, there is no charge.

$75 cancellation fee will be charged for cancellations with less than 48 hours notice.

We are unable to offer refunds or service credits when clients return home early during the course of a pet sitting reservation.

DAILY DOG WALKS/POTTY BREAKS:

No charge with more than 24 hours notice, full price for same day cancellations.

We ask clients to provide two tested keys during the initial consultation. One for your sitter to use during visits and one to remain in the safe at the office as an emergency back up. These keys are to be kept on file with us for future visits. This is especially helpful should you need us in case of last minute emergencies. If you prefer not to leave your keys on file with us, there will be a $15 service fee charged to cover our sitter’s time and travel for pick up and drop off trips to get keys, alarm fobs, and/or garage door openers.