FAQ

All of the collars and leashes are handmade by me, here in lovely Slovenia.

The materials are only the highest quality, such as: organic European hemp fabric/webbing, organic European hemp and cotton fleece, woven jacquard ribbon, metal or plastic hardware.

Hemp is great for dogs with sensitive skin, because of its anti-fungal and anti-bacterial properties. The collar will also get softer with use and will eventually totally mold to the shape of your dogs neck.

What about shipping? Do you ship internationally?

Your collars and leashes will be sent via registered priority mail Slovenian postal service, anywhere in the world.

Shipping costs are fixed and are calculated when you enter your country and delivery address, however Hempchewer is not responsible for any additional costs that may occur in your country (such as custom fees or duties).

How can I pay for my order?

You can pay via PayPal and we also except the majority of other credit cards.

If you are based in Slovenia, cash on delivery is also possible.

How do I take care of my hemp collar?

Wash your collar or leash in lukewarm water and hang to dry. If there are any stubborn mud stains, scrub them very gently.

Hemp is naturally mold resistant and anti-bacterial so you don’t have to worry if the collar gets wet.

How do I know what collar size should I order for my dog?

In order to get the correct size for your dog, you will have to measure his neck where his collar usually sits OR measure his old collar. Then simply compare your measurement with the collar sizes available and select the one closest to your measurement. All of the collars are adjustable.

You also have to make sure you get the correct width of the collar. Generally, 20mm wide collars are for smaller dogs, 25mm wide collars are for larger dogs. Just use your common sense, maybe use one of your current collars as a guidance. If you need any help at all, you can contact me and we will get the right size together.

How can I order?

Ordering on Hempchewer is simple. Just select your desired products and place them in your cart. Once you are done shopping, just type in your country, billing and shipping information and select your preferred payment option. If you have a coupon code, you should also enter it here.

If you are based in Slovenia and chose to pay with cash on delivery, this is the last step. You will get the order confirmation on your email address you provided. Please check your spam folder too.

If you chose to pay via PayPal or with credit card, you will be redirected to secure PayPal page and complete your order there. You will get the order confirmation on your email address you provided. Please check your spam folder too.

I have a special requirement for my dogs collar, do you accept those?

Yes I do! If you have any special requirements or any wishes regarding collar or leash please contact me and I will try my best to satisfy your requirement.

What does “padded” mean on some of your collars and leashes?

Some of the collars are padded with super soft organic hemp and cotton fleece. This is a great option for dogs with extra sensitive necks, or just any other dog really!

Some of the leashes are padded with the same material as the collars, but this is for your comfort. These leashes have padded handles and are very soft and gentle on your skin.

How long does it take to get my collar/leash?

Since all of the collars and leashes are handmade, it usually takes around 7 days for me to make them and ship them. Once the items are shipped, the times vary. If you are based in Slovenia, it shouldn’t take more then 3 days for you to receive your order.

If you are based in Europe, you should get your items in 5-10 days after I ship them

If you are based in USA, Canada or anywhere else, the usual delivery time is 1 – 4 weeks.

Please do understand that sometimes delivery takes longer due to weather conditions, holidays,…

What is your return & refund policy?

I want you to be happy with your purchase! If you are not satisfied with your items in any way, please contact me within 5 days after you have received your order, so we can find a solution and work things out.

You can contact me, using the form below.

Your Name (required)

Your Email (required)

Subject

Your Message

HANDCRAFTED HEMP DOGGY GEAR

Handcrafted hemp dog collars and leashes, super durable and cute. Made in sLOVEnia.