Using Discovery tool to create users

Network discoverydiscovers all the users in the domain and saves them in itopia Catalog in the portal.

Import users from Catalog

After running the discovery, the users collected by the tool are saved in the Catalog under Users module (see screenshot above).

To screate users your deployment must be integrated with Google and on Cloud. To import the users from catalog to AD, go to Cloud Desktops section and hover your mouse over the green + sign on the right. Select "import from catalog" option.

Bulk user import

You can import users in bulk from the Users module (up to 200 users in one excel file). Hover over the green + sign on the right and select "Import from Excel" option

First download the excel template

After downloading the template, fill in all the mandatory fields (those with a star) for the users you want to import. The second line of the sheet is an example entry for your reference.

Once the file is complete, save it and import it clicking on "SELECT FILE" button

After importing the file, you'll get the list of users displayed.

If there are any errors with users, you'll see a red triangle next to the username. Normally the alert is displayed if there are missing fields or unallowed special characters in the user details.You can edit user details clicking on the pencil icon.

After fixing the errors (if any), you can select the RD Collection the users should belong to and click "ADD" to import the users.

You will get the message stating there are no users in your deployment. The system will offer you an option to import them from your existing AD.

To create those users in itopia and GCP click ADD USERS FROM AD button.

You will get a list of your AD users, click the check box next to the users that you want to bring to GCP and click Save.

Manual User creation

In users module click on the green + sign to add a user manually.

Importing users through an integration

itopia offers a couple of integrations: Zendesk and ConnectWisethat allow you to import users from a ticketing tool to itopia.

In both cases, first make sure that the integration is set up and the deployment is exported to ConnectWise or Zendesk. You can see the setup in details when clicking on the pencil icon in Deployment dashboard.:

Note: We showed an example of ConnecWise integration but the steps are the same for Zendesk integration as well.

In the bottom of client details window you can create the client with ConnecWise or you'll see that the client is already created:

As the next step, go to Users module under Cloud Desktops section and hover your mouse over the green plus sign. Select "import users from ConnectWise":

You will match itopia CAS user fields with ConnectWise user fields and finish the import.

Note: if there are no users appearing when trying to import them from Connectwise, make sure that the company has users in the "Contacts" section of your Connectwise - that's where our tool is pulling the users from.

Importing users from your AD

Sometimes you might have had created a user directly on AD and want to add it to CAS. Now you can import the user with the "Add from AD" option.

The option is available in the User module, when you hover over the green + on the right.

When you select it, you'll be taken to another screen that will have a spinning circle while it scans AD for any users that aren't already on CAS.

It will then load the list, you select the user you'd like to import and hit save.

When the users are imported, it will leave their current location in AD along with their group membership and add them to the group labeled XXX Users (XXX being the deployment code). This would be so they can rdp into session hosts.

It will also add them to the other groups that block them from using the restricted applications, if configured, that they don't have access to.

With this you are now able to fully manage the users like any other user in CAS. If you delete this user in CAS, it will also delete them in AD.