Pokemon Let's Go Steelbook

I purchased a copy of Pokemon Let's Go Pikachu as a gift for my nephew and noticed that a steelbook came with it. Unfortunately, when I gave the gift to my nephew, I found out that he already owned a copy of the game. I returned the copy of the game, but left the steelbook with him. When I returned the game, I noticed on my return receipt that I was charged $40. Can someone message me regarding this and why I was charged this absurd price for a steelbook? I look forward to hearing back from someone. Thank you.

Re: Pokemon Let's Go Steelbook

Under our Return & Exchange Promise, when a product comes with a free bonus, you will be charged the normal price of that bonus item if the original product is returned without it. Because that Steelbook is valued at $40, the amount you were charged is correct.

If there’s anything else I can assist you with, please let me know.

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Re: Pokemon Let's Go Steelbook

That is not an acceptable response. The item was presented to me at all times (and continues to be presented to me) as valued at $12.99. Please explain where this magic $40 valuation is coming from and why it was not presented to me as the customer (and continues to not be presented to me).