Privacy policy

Privacy policy

This privacy policy sets out how Exentri (exentri.no and exentri.com) uses and protects any information that you give Exentri when you use this website. Exentri is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

When you place an order, you must enter personal data such as name, address, email and phone number. In accordance with your purchase, you agree to let us store and use your data in order to complete the agreement.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to complete purchase order, to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at post@exentri.no

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please send us an email as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store:

COOKIE name

COOKIE Description

CART

The association with your shopping cart

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store

CUSTOMER_INFO

An encrypted version of the customer group you belong to

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not

FRONTEND

You sesssion ID on the server

GUEST-VIEW

Allows guests to edit their orders

LAST_CATEGORY

The last category you visited

LAST_PRODUCT

The most recent product you have viewed

NEWMESSAGE

Indicates whether a new message has been received

NO_CACHE

Indicates whether it is allowed to use cache

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site

RECENTLYCOMPARED

The items that you have recently compared

STF

Information on products you have emailed to friends

STORE

The store view or language you have selected

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies

VIEWED_PRODUCT_IDS

The products that you have recently viewed

Google Analytics

Google Analytics is used to analyze the use of the site and improve content, information architecture and functionality. Google Analytics stores portions of the visitor's IP address to collect geographic information. Google Analytics uses the following cookies:

Packages sent outside of EU may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

All orders within EU purchased from exentri.com are shipped out from our warehouse in Sweden.
Orders to Norway purchased from exentri.no will be shipped from our warehouse in Oslo.

Exceptions! Orders to:

Spain, Portugal & Andorra: will be shipped from our warehouse in Spain Italy: will be shipped from our warehouse in Italy USA & Canada: will be shipped from our warehouse in USAChina, Hong Kong, Singapore & Taiwan: will be shipped from our warehouse in Hong KongCroatia, Serbia, Slovenia, Makedonia, Bosnia & Montenegro: will be shipped from our warehouse in CroatiaAustralia & New Zealand: will be shipped from our warehouse in Australia

We aim to ensure that you receive your order as quickly as possible. All orders will be shipped within 3 business days after confirmation. Please notice that this does not mean that you will receive your package within 3 business days.

How long the shipping takes, depends on where you are located and on the postal system in that current country. Kindly note that orders are not handled nor shipped out on weekends and local public holidays.

Tracking

Orders purchased from exentri.com will be shipped as an unregistered parcel to your post box, without tracking number. Please allow until the estimated date for your order to arrive. Local delays in your area may occur. If your estimated delivery date has passed and you haven’t received your order, please send an email to post@exentri.no so we can help you further.