THE COMPANY & THE PROCESS

Leyendecker Management Services, Inc. was founded in Houston, Texas in April 2000. The company provides management and marketing services for properties constructed by Leyendecker Building Group, as well as for third-party clients who own multi-family and hotel properties.

Our primary objective is to operate each property efficiently so that goals and objectives are met, while also providing exceptional service to existing residents.

We start by conducting a thorough analysis of the property, local economy and the market in general. Short- and long-term strategies are then prepared, including operating budgets and a management plan designed for the specific property. That's followed by the development of a strategic marketing campaign and incentive programs tailored for on-site staffs. The final step is a formal evaluation of results, and any necessary modifications to achieve the property's goals.

With a belief that properties are best managed by those with local knowledge and expertise, Leyendecker Management Services maintains offices in a wide range of markets.

COMMITMENT TO SUCCESS

The Leyendecker Group of companies prides itself on providing quality service to our clients.

We believe that it is critical to our continued success to become a provider of solutions. A solution is creating the right mix of products and services for our clients, when and where they need them to help achieve their financial goals. In the end, the ultimate measure of our strategy is the strength of our financial results.

At Leyendecker Management Services, people make the difference. They are our most valuable assets. We continue to attract, develop and retain the best talent creating the right incentives to drive performance. Our success is made possible by the continued dedication of our employees on whom we rely to meet the evolving needs of our clients.

In summary, Leyendecker Management Services offers a wide array of talents and services in the real estate industry. Few other companies provide our depth and quality of service. We are committed to continually adjusting our operations and developing new capabilities to succeed.

KNOWING THE MARKET

An important key to our managerial success is our extensive knowledge of the markets we serve.

We take an active role in the community, including professional and trade associations. We apply what we know about that market, along with what we've learned from other markets over the years. The result is a well-informed management team that combines local knowledge with exceptional management experience and expertise. And it's that team of talented Leyendecker associates that's our most prized asset. They continuously search for creative, innovative solutions that help our clients reduce operating expenses and increase the value of their investments without compromising the quality of service.

PEOPLE MAKE THE DIFFERENCE

No one sets higher standards for management teams than Leyendecker. We continue to attract and retain the best talent on whom we rely to meet the evolving needs of our clients.

We insist that everyone is highly motivated, expertly trained, and possess the physical and psychological profile necessary for success. We offer incentives to our on-site personnel to maximize performance and results. We hire pros who can overcome objections and close a sale. And most of all, we believe in people with a positive,“Can Do” attitude.

We hire skilled, experienced Regional and District Managers to oversee our high-quality personnel. All new employees are carefully screened prior to an offer of employment. Maintenance personnel are screened not only for mechanical abilities, experience and technical skills, but also for their ability to effectively deal with the residents of a property. And because we believe so strongly in a service-oriented approach to management, Leyendecker people are always a good reflection on our clients and their properties.

Finally, because of changing market conditions and increased liability, we keep personnel informed and properly trained on pertinent issues such as:

CONSTRUCTION PROJECT MANAGEMENT

Often, our clients have a need for property improvements including renovations, new construction, etc.

Leyendecker Building Group, Inc., has extensive experience in the construction of commercial, residential and multi-family housing. We have the capacity and resources to take a project from initiation to completion, or to step in anytime during the process to assist a client/owner. That extensive experience, combined with our long-term relationships with key construction contractors and third-party professionals, helps keep projects on schedule and on budget, with an emphasis on quality and safety throughout. We're also very “hands-on” in our approach to construction management, working closely with architects, graphic and signage consultants, and interior design experts to provide an exquisite finished product.

FINANCIAL RESPONSIBILITY

The Leyendecker Group of Companies has a proven track record of financial integrity and fiscal responsibility. Our financially oriented management team has created a system that provides efficient and economic control over the financial parameters of property management. Monthly meetings are conducted to review the expenses of each property. Expenses are comparatively evaluated on both a per-unit and per-square-foot basis, against local and national benchmark data. And all internal audit controls and accounting procedures are geared to meet individual customer needs.

Solutions

• Developed and distributed Community policies and ensured residents were in compliance (if not, they were given notices to vacate)
• Extensively trained personnel in leasing techniques, resident retention, prospect follow-up, payroll, etc
• Hired team for interior and exterior paint, carpet installation, landscaping, pool maintenance and general contracting
• Immediately began working with insurance company to restore fire unit
• Set-up personnel files and implemented various HR policies
• Implemented weekly team meetings for on-site personnel
• Implemented social activities for resident retention
• Successfully negotiated with City of Orange to repair potholes at entrance of property

CASE STUDY - Houston, TX.

Situation

• A 24-unit gated, detached town home community located in Midtown area of Houston
• Built in 2004 by Juliet Homes
• Priced in the high $200s
• Young, professional demographic (average age of 35)
• 22 owner-occupied, 1 leased, 1 for sale
• Association is run by the Owners
• Association was being managed by local management company
• Current Association assessment was not enough to cover property expenses
• Board was dissatisfied with current management company, specifically slow response time, incapability to resolve
• ssues and inconsistent financial reporting. Board was also dissatisfied with vendors hired by management company (i.e., landscaper, etc.).

Solutions

• Prior to commencement of Leyendecker Management Services (LMS) Agreement, scheduled and attended a transition meeting between Board, LMS and previous management company
• Prior to commencement of Agreement, Board and LMS attended bank meeting to open (2) new bank accounts
• Immediately hired new landscape company at a monthly savings of $118.00
• Obtained credit from prior landscape company for (2) missed seasonal plantings and (1) missed mowing
• Designed and implemented landscape enhancements to property
• Within a short time period, completed many maintenance and operational projects that previous management company had been unable to resolve, including:

• Researched and implemented new insurance policies with 10% - 15% savings to HOA
• Developed procedures, and implemented fines, for violations adding new source of revenue for HOA
• Collected a special assessment to ensure solvency (paid by all owners)
• Established HOA forms to facilitate service requests and Architectural Control requests
• Established an HOA complete record file with inventoried documents
• Affected a $3400 annual savings in operating expenses with new contracts
• Prepared monthly financial reports
• Established $10K Interest Bearing Asset Reserve Fund
• Created an operating budget, as well as breakeven operation cost analysis

Results

•After the initial 12-month term, the Board requested a 36-month agreement to illustrate the Association’s desire for a long-term relationship with LMS.
• Board has recommended LMS to other Juliet Homes Community Associations