A step-by-step guide to making a claim

Receive your treatment

Before you go for any treatment you need to check your membership guide to see what you can claim for and how much.

If you’re unsure what you’re covered for give us a call us on 0800 0121 271^. Lines are open Friday 8am to 6pm and Saturday 8am to 1pm.

Pay the bill

Once you’ve paid for your treatment, ask for a fully itemised receipt.

Submit your claim

Now you’re ready to make a claim. Make sure you have the following to hand:

your Bupa dental membership number

copies or uploads of your original itemised receipts or fully paid invoices. Scans or clear photographs are accepted

your bank account details to which the approved claim will be paid

Please note: All receipts need to include the name and contact details of the dentist, date of the treatment and name of the person receiving the treatment. We need this information as we may need to verify the claims details. If this information isn’t included it could potentially delay assessment and payment of your claim.