Refund & Delivery

Mr. Bossam Refund Policy

We’re serious about customer satisfaction. If there are any problems with your food order or an incorrect charge on your credit card, call us at (213)388-5379.

All sales are final unless problems with the order are confirmed with the restaurant and the restaurant determines that a refund is required. Please keep in mind when dealing with credit card transactions that we and you are bound by the policies and procedures of the banks and credit card companies. Credits or adjustments will usually be made within a business day but your refund can take up to 7-10 days to appear on your account.

The following situations are rare but here is what you can do in case they do happen:

1. Problems with items ordered
All of our items are carefully packed by hand. Should your order be damaged in transit, or if you are unhappy with the item, please contact us at (213)388-5379. explain the situation and the reason for your return request. We will then replace the damaged item, refund you the cost of the goods or offer a credit on your next order. This will be at our discretion and subject to availability. We reserve the right to ask you to either return the damaged/unwanted items immediately or provide additional evidence of the damage such as a photograph, before a refund or replacement is sent out.

2. If the error is our fault
If you are returning an item because of an error on our part, we will dispatch a replacement item or items to you, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or we are unable to deliver the replacement. We will offer a credit to the value off your next order. In all other circumstances where Mr. Bossam is not at fault, then you will remain responsible for the purchase.

Privacy

Last Updated: February 12, 2014

At Www.mrbossamusa.com and sure3 tek, Inc. (sure3) ("We", "Our", or "Sites"), protecting the privacy of customers and clients is of great importance. This Privacy Policy explains the type of personal information We collect, how We use and disclose that information, and how We protect that personal information. By using Sites, you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not use the Sites. We reserve the right to change this Privacy Policy without prior notice. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to Our Privacy Policy will become effective upon Our posting of the revised Privacy Policy on the Sites. Use of the Sites following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

1. Customers and Clients

We collect certain personal information about clients and customers. “Clients” are businesses and business owners that engage sure3 to provide online services and other functionalities. “Customers” are individuals that place orders from sure3 Clients through Our system.

2. Information We Collect

i) Personally Identifiable Information (“PII”) is information that identifies you as an individual. We may collect the following information from users of our Sites: first name, last name, street address, city, state, zip code, cross streets, phone number, e-mail address, IP address, GPS location, credit card number or other payment account number (including the three (3) or four (4) digit validation code for your credit card). Our Sites are not intended for use by children under the age of 13 and we do not knowingly collect PII from children under the age of 13, Use of our Sites requires that you register and/or create an account (“Account”). In addition, We may collect information regarding Account holders’ past orders, gratuity amount, customer service inquiries, and certain social networking preferences relating to the Sites.

ii) Non-Personally Identifiable Information (“Non-PII”) is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data. We may aggregate PII in a manner such that the end-product does not personally identify you or any other user of our Sites. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more customized information and facilitate your ongoing use of our Sites.

3. Use of Collected Information

We use PII to create users’ Accounts, to communicate with users about Our services, to offer users additional services, promotions and special offers and to charge for purchases and/or gratuities made through our Sites. We may use certain stored PII to customize future order processing for you. For business purposes, We may use PII for data analysis, audits, developing new products, enhancing our Sites, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.

We reserve the right to use and share Non-PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose.

4. Disclosure of Personal Information

We will not disclose any personal information about any Customer or Client to any person or entity except (i) We will share personal information with the Client about a Customer , (ii) We may provide personal information to Client’s vendor(s) and supplier(s) when necessary, (iii) We may share certain personal information with its affiliates in order to complete transactions, (iv) We may release personal information if it is necessary in connection with a sale of all or substantially all of the assets of sure3 or the merger of sure3 into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which We are not the survivor and (v) We may release personal information to comply with law, enforce or apply the terms of any of user agreement, or to protect the rights, property or safety of Us, Customers and Clients, or others.

5. Use of "Cookies" or Other Data Collection Tools

A cookie is a piece of information which a web server may place on your computer when you visit a web site. Cookies are commonly used by web sites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. We may use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our web site for research and other purposes, to store your preferences for certain kinds of information, or to store a user name or password so that you do not have to provide this information every time you return to our web site. Our cookies will track only your activity relating to your online activity on this web site, and will not track your other Internet activity. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use all of our online products and services or web site features.

6. Links to Third Party Websites

For your convenience We may provide links to other web sites and web pages that We do not control. We cannot be responsible for the privacy practices of any web sites or pages not under our control and we do not endorse any of these web sites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

7. Safeguards

The security of personal information is very important to Us. We take reasonable measures to keep all information about our online visitors secure against unauthorized access and periodically review the security measures of all our internet sites. We combine industry-standard technical safeguards with an employee code of conduct and training to help ensure the integrity and privacy of personal information. Only Our authorized employees, agents or independent contractors are permitted to access personal information, and all such employees, agents or independent contractors must agree in writing to abide by Our Privacy Policy.

8. Safe & Secure Shopping

Your security is Our priority, to provide credit card security and keep your personal information safe, We have implemented Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our systems. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" located in the URL address window at the top of your browser also indicate that you are in a secure internet session.

9. Customer Service

Our customer service representatives may occasionally contact Customers only at the request of the Client and Clients themselves by email (or toll free at 855-787-3399) to gather information about their experiences with Our service. These surveys are intended to help Us give its Clients and Client’s Customers the best possible customer service and are only conducted when requested by the Client and with the permission of the Customer.

10. Privacy Choices

Customers will be given the option to opt-out of receiving recurring informational and promotional e-mails from Us. Customers will also be given the option to opt-out of survey receiving emails and the like from Our customer service representatives on behalf of the Client for the purpose of examining Customers’ experiences with Us. If you ever wish to opt out please contact us toll free at 855-787-3399 Or Fax us toll free at 888-688-8396 Or e-mail us at team@sure3.com or simply click on unsubscribe at the bottom of the e-mail (for more information please refer to #12 below)

11. Deleting or Updating Personal Information.

Customers and Clients may always contact Us to (i) delete their personal information from Our systems; (ii) update their personal information; or (iii) change their preferences with respect to marketing contacts, by emailing Us at team@sure3.com or (iv) calling toll free 855-787-3399.

12. Opting-in & Opting-out

Those who initially opted in to receive future offers or promotional materials or to allow the sharing of Personal Information with third parties may subsequently opt out as follows:

• For email communications: (a) send a request to us through our feedback e-mail at team@sure3.com and include the appropriate email address(es) or (b) you may unsubscribe from the e-mail list by pressing ’unsubscribe’ at the bottom of the e-mail correspondence;

• For text message communications, (a) send a request to us through our feedback e-mail at team@sure3.com and include the appropriate mobile telephone number(s), (b) send a "STOP" text message to at team@sure3.com.

• Please understand that if you opt-out, but later accept an offer from an advertiser or one of Our third party marketing partners, we will share your Personal Information with that specific third party and consider it Opt-in data.

13. Retention Period

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

14. Children

We have no intention of collecting any personal information from individuals under thirteen (13) years of age. Where appropriate, We will specifically instruct children not to submit information on our Websites. If a child has provided us with information, a parent or guardian of that child should contact us if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our existing files.

15. Jurisdictional Issues

We do not represent or warrant that the Sites, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Sites do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Sites’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

16. Contacting Us

If you have any questions regarding this Privacy Policy, please contact us by e-mail at team@sure3.com, or please write to the following address:
sure3 tek, Inc.
1218 John Reed Ct
City of Industry, CA 91745
Phone: 855-787-3399
Please note that e-mail communication will not necessarily be secure; accordingly you should not include credit card information in your e-mail correspondence with us.