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Issues with order

Trying to resolve an issue and confusion with an order placed yesterday. I was in contact with the order Dept via email and there was some accusations of me trying to scam you guys which I felt was just the other way around. Iheard and know of only good things about you guys so I want to squash the confusion and try to resolve the issue and get my order. If anyone can help me with this id be greatly appreciative. Thanks in advance.