Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. Did you book your ticket via a travel agent? Please contact them directly for more information.

At this time, we’re gradually resuming some of our flights. Are you planning your next holiday, but worried about having to cancel your trip? To take away your concerns, we’re offering guaranteed flexible rebooking options. Book your upcoming KLM flight now and change your booking at no extra cost.

For detailed information and conditions, please review the rebook and refund policies below.

Global rebook and refund policies

Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Unfortunately, this means that we had to adjust our flight schedules. Therefore, we’re offering several rebooking and refund possibilities. Please see below the options we can offer you.

Was your flight cancelled by the airline?

Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received our e-mail informing you about the cancellation.

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

Flight cancelled by the airline before 15 May 2020

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

2. Request a refund in the form of a travel voucher

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method before 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

Flight cancelled by the airline on or after 15 May 2020

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

2. Request a refund in the form of a travel voucher

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method before 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.

How to use a travel voucher

You can use the voucher as a payment method to purchase a new ticket or extra option at a later time. You will not have to pay a booking fee when paying with a voucher.

When booking online, you can use up to 2 vouchers at a time. We’ll soon update our website with more details on how to use your voucher.

Want to use more vouchers in one payment? Please contact the KLM Customer Contact Centre.

3. Request a cash refund

After careful consideration and in response to the the Dutch government’s reformed advice regarding the voucher policy offered by airlines, we are adjusting our refund policy for flights that are cancelled by the airline on or after 15 May 2020.

If your flight was cancelled by the airline on or after 15 May 2020, you can opt to request a cash refund or a voucher. Note, though, that the travel voucher is worth more. We’ve increased the value by adding a 15% bonus if you use the voucher as a payment method before 31 October 2020, and your new scheduled departure date is before 15 June 2021.

Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on when you booked your flight and what your scheduled departure date was. Not sure when you booked your flight? Check the date on which you received the confirmation e-mail after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

Flight booked before or on 21 April 2020 and with a scheduled departure before or on 31 August 2020

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

2. Request a refund in the form of a travel voucher

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method before 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

Flight booked before or on 21 April 2020 and with a scheduled departure after 31 August 2020

If you prefer to postpone your trip, please check your ticket conditions to see if you can rebook your flight or if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight or request information on refund options.

Flight booked on or after 22 April 2020

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions.

You can change your travel dates if the same booking class is available. If you change to a different booking class, you’ll need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

2. Request a refund

If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.

Exceptions on the global policies

For the USA, Israel, mainland China, and South Korea, separate rebook and refund policies are in place.

United States of America

Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have purchased your ticket in the USA, please see below rebook and refund options we can offer you.

Flights booked before or on 21 April 2020

Did you purchase your ticket in the USA before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

3. Request a travel voucher

If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method between 16 June 2020 and 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

When booking online, you can use up to 2 vouchers at a time. Want to use more vouchers in one payment? Please contact the KLM Customer Contact Centre.

Flights booked on or after 22 April 2020

Did you purchase your ticket in the USA on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.

Has your flight been cancelled by the airline?

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

3. Request a travel voucher

If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method between 16 June 2020 and 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

When booking online, you can use up to 2 vouchers at a time. Want to use more vouchers in one payment? Please contact the KLM Customer Contact Centre.

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Israel

Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have purchased your ticket in Israel, please see below rebook and refund options we can offer you.

Flights booked before or on 21 April 2020

Did you purchase your ticket in Israel before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

3. Request a travel voucher

If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method between 16 June 2020 and 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

When booking online, you can use up to 2 vouchers at a time. Want to use more vouchers in one payment? Please contact the KLM Customer Contact Centre.

Flights booked on or after 22 April 2020

Did you purchase your ticket in Israel on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.

Has your flight been cancelled by the airline?

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

3. Request a travel voucher

If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiration date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as a payment method between 16 June 2020 and 31 October 2020, and your new outbound flight is before 15 June 2021.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not be eligible for an increase in value and is refundable after 12 months.

If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.

When booking online, you can use up to 2 vouchers at a time. Want to use more vouchers in one payment? Please contact the KLM Customer Contact Centre.

Want to postpone your trip?

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions.

You can change your travel dates if the same booking class is available. If you change to a different booking class, you’ll need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee, as described in your ticket conditions.

If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual. Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Mainland China

Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have booked a flight to, from or via mainland China, please see below rebook and refund options we can offer you.

Flights booked before or on 21 April 2020

Did you book your flight before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if you were supposed to be travelling to or from mainland China before or on 31 August 2020 but you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Flights booked on or after 22 April 2020

Did you book your flight on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.

Has your flight been cancelled by the airline?

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if you were supposed to be travelling to or from mainland China before or on 31 August 2020 but you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Want to postpone your trip?

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions.

You can change your travel dates if the same booking class is available. If you change to a different booking class, you’ll need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee, as described in your ticket conditions.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

South Korea

Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have booked a flight to, from or via South Korea, please see below rebook and refund options we can offer you.

Flights booked before or on 21 April 2020

Did you book your flight before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if you were supposed to be travelling to or from South Korea before or on 31 August 2020 but you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Flights booked on or after 22 April 2020

Did you book your flight on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.

Has your flight been cancelled by the airline?

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund

You are entitled to a full refund of your ticket if you were supposed to be travelling to or from South Korea before or on 31 August 2020 but you did not travel.

How to request a refund If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps.

Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Want to postpone your trip?

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions.

You can change your travel dates if the same booking class is available. If you change to a different booking class, you’ll need to pay the fare difference.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You will not have to pay the change fee, as described in your ticket conditions.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Most asked questions

Want to know more about wearing face masks, changes to our services, and how to prepare for your trip?

Need our help?

If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Are you abroad and trying to get back to The Netherlands? We’re treating the questions about how to get home with the highest priority.

Please share your booking code and last name so we can help you faster, but only via private messages.