Welcome to Coresystems Support

We find the best solutions for you.

We develop user-friendly and reliable products. Nevertheless, if you do encounter difficulties, our dedicated support team will provide prompt assistance for all your questions. We look forward to finding the best solutions for you.

If you request support by email or telephone, we open a ticket and address your problem immediately. Such support requests received by our professional staff are subject to a fee. Our support team will also invoice you for expenses if the product in question is installed on a system that does not meet the system requirements. Support that is required due to errors in our products is, of course, free of charge.

Submitting requests via the help desk

You can submit support requests and view their processing status online at any time using our help desk. To allow us to provide the best possible service, your request should contain as much information as possible:

Product- and Module-Version

Log-Files

Detailed issue description (incl. print screen)

Where to find answers free of charge

Don’t know what to do? Free tips and useful answers are available from this site or from our community forum. And you can answer most questions yourself by checking the manual or your customer documentation. These are available in the downloads area.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve your browsing experience and to provide superior content tailored specifically to your interests. To find out more about the cookies we use, see our Privacy Policy. By using this website, you consent to the use of cookies.
Accept