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HapiSkwela Officer

The HapiSkwela Officer is at the forefront of this program as s/he directly engages with esteemed micro-entrepreneurs to impart business, values formation and community-building modules and ensuring learning and understanding of the topics as evidenced by practice and application.

Admin Assistant for Project

This role is responsible in providing customer support to the agents and facilitate wallet requests. It includes answering queries, troubleshooting problems and other related concerns that might arise along with the fulfillment of cash, wallet rebalancing and LAP requests. The position also performs variety of administrative and clerical tasks to support the project

Roles and Responsibilities:

-Provide general administrative support to projects under the direction of project team

-Process cash, wallet and other rebalancing requests

-Disburse and collect liquidity assistance program

-Handle and manage customer service hotline

-Answer queries and resolve problems of the agents related to the program

-Maintain a high-quality service and good communication etiquette to agents and customers

-Call outs to agents and customers as required by research and operations

-Preparations of month end reports required by the program

-Other administrative tasks required by the project

Qualifications:

Product Officer (Asst. Manager Level)

This role is responsible in handling and managing m-commerce project under the program ensuring its success. The responsibility covers research, marketing, technical requirements and implementing of back-office processes.

Roles and Responsibilities:·Maintain/lead m-commerce implementation and other projects as assigned by Product Manager or Product Team·Set and implement product protocols for continuous improvement of the product·Monitor day-to-day activities of the product implementation·Lead technical infrastructure development of the product·Spearhead efforts on front-end and back-end technologies·Provide business analysis of the product in relation to its technical requirements·Liaise and coordinate with partners, suppliers and vendors·Gather data related to market research required by the project·Assist in marketing and advertising efforts for program/project·Aid operations related to agent network management·Track project deliverable and activities·Organize and maintain project files and databases·Provide general support to projects under the direction of project team

Qualifications:·College graduate of business or management course·At least 2 years on product development and/or project management. Experience on m-commerce field is an advantage.

Required Skills:·Communication – seeks and shares information, ideas and thoughts with clarity and in a logical manner; listens and responds to others effectively.·Customer Focus – understands and responds to customer need; builds and maintains rapport with clients; communicates actively with the customer.·Problem Solving – grasps new concepts and information; understands and interprets facts and figures related to daily work; provides solutions to simple day to day problems·Self-management Skill – manages and organizes work to meet commitments and deadlines (often under pressure) aligned with the expected standards of quality and productivity.

DISTRIBUTION CHANNEL SPECIALIST

Job Opportunity at Microinsurance MBA Association of the Philippines (RIMANSI)

To provide key business development support in the distribution of life insurance product of a microinsurance mutual benefit association (Mi-MBA) and Sagip Negosyo, a non-life calamity microinsurance product developed under the project through market research, course development and training of community retail storeowners and distributors.

Roles and Responsibilities:·Study the feasibility and viability of a mutual benefit association (MBA)’s life and Sagip-Negosyo’s (non-life calamity microinsurance product) distribution through mobile platforms, intermediaries, sari-sari stores and other channels.·Make an assessment of internal readiness of a Microinsurance MBA (Mi-MBA) to engage in new distribution channels such as sari-sari stores and mobile platforms.·Make an assessment of the policy environment regarding life and non-life microinsurance product bundling and distribution through mobile platforms, intermediaries, sari-sari stores and other channels.·Make an assessment of the willingness and ability of sari sari store owners to distribute microinsurance products.·Facilitate the development of operational plan and guidelines related to microinsurance distribution through sari-sari stores.·Identify the risks involved and control measures in Mi-MBA life and non-life microinsurance product distribution channels especially through mobile platforms and sari-sari stores.·Integrate life and non-life microinsurance product distribution with e-commerce and rationalize the distribution through storeowners, current intermediary distributors and mobile platforms.·Identify strategies and the skills needed by the storeowners to distribute microinsurance products at the barangay level.·Develop a course and train storeowners for life and non-life microinsurance product distribution.·Provide technical support in the pilot implementation of the life and non-lifemicroinsurance distributorship and succeeding roll out and assessment.

Qualifications:The Distribution Channel Specialist should possess the following qualifications:·Advanced degree (Master or PhD) in business, economics, development studies, andother related disciplines.·At least ten (10) years of experience working with cooperative and/or mutualinsurance sector, preferably in the Philippines.·At least ten (10) years of related research and training experience in the governancemanagement and operations especially of a mutual insurance provider.·Has extensive background in working with insurance regulators especially onmicroinsurance policy, programs, products and services in the Philippines.·Excellent written and verbal communication skills in English, Filipino and Visayandialect.·Should be immediately available for the assignment.