Seamless Efficiency:

92% first-time fix rate with only 0.5% being referred to our authorised service centre in Birmingham

Fully qualified and directly-employed IT engineers to ensure a quality service

UPDATE: Windows Server 2008 R2 end of life

It’s time to prepare for Windows Server 2008 R2 end of life. We provide full server support and migration to Azure. We also support your existing Windows Server 2008/2008 R2 with security updates for the next three years, to ensure a smooth transition to Windows Server 2016, 2019 or Azure Cloud.

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Cost-effective hardware maintenance support.

Using an efficient third party maintenance company like Kalamazoo IT, will help your business quickly resume operations in the event of hardware failure.Bespoke support on-premise, UK wide from a specialist team of experienced IT engineers.

Let us turn your chaos into calm.

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Fixed calls.

Cap your calls for the length of your hardware maintenance plan. We’ll tell you before you go over. Use them against your listed IT equipment and if any items are decommissioned, we’ll adjust your costs.

Unlimited Calls.

Keep us on redial, you never have to worry about running out of support calls. Call us with as many queries as you need throughout your contract period, without needing to keep an eye on the bill.

UK Nationwide Engineers

Wherever you are, whenever you need us. It’s that simple. You can rest assured our experienced hardware support engineers will be on-premise to provide break/fix hardware maintenance within 4 hours – anywhere in the UK.

Authorised Lenovo Repair Centre - Birmingham

We break the mould. We’re third-party maintenance providers with a difference. We have our own service centre, so no sending your hardware away. The expertise that will repair your equipment comes directly from Kalamazoo IT employed engineers, the best in the business and based out of our Birmingham Head Office – in the centre of the country for your convenience. If our IT field engineers can’t fix your fault, we simply bring it home for some extra TLC. We aim to complete 85% of repairs within 10 working days and 100% within 20 days. We’re hardwired to help you with your hardware. Trust us and try us for your hardware maintenance support today.

Birmingham HQ
Consider our Birmingham Head Office as your central hub for all your hardware maintenance support needs. Our dedicated team are ready to schedule the resources you need to support your business.

Onsite Support
From arranging engineer site visits and managing courier deployments, reviewing your hardware for swap outs/exchanges and WEEE disposal to providing all aspects of OEM, end-of-life and out-of-warranty hardware, we’re committed to your service with every call.

Break Fix
Whether your hardware is out of warranty or inside of it, you can rely on Kalamazoo IT for dedicated break-fix hardware maintenance services. Based at our Birmingham Head Office our skilled technicians provide online backup and restore images, build and preventative hardware maintenance in addition to WEEE disposal, patching/security, end-user training and IT consultancy.

Hardware Replacements
Need a replacement device? No problem, our loan service includes hardware exchanges of desktops, laptops, printers and point-of-sale hardware – everything you need to keep you connected to your customers in a crisis.

From emergencies and disaster recovery to scheduled IT projects, our engineers are available nationwide 24-7 for specialist IT support. Dedicated to reducing your digital disruption we respond and resolve your issues in real-time.

Locations Across The UK – We’ve got you covered..

Geography isn’t going to stop us from supporting you when you need us most. That’s why we have a team of experienced hardware support IT engineers stationed across our great country, ready to respond to your call. From London to Glasgow we’ve got your back and got your business covered. Say goodbye to downtime – it’s not happening on our watch. With just one call our specialists will be on hand to provide onsite break/fix hardware maintenance services within 4 hours.

Birmingham Hardware Maintenance

With our HQ based in Oldbury, just outside Birmingham – we cover clients across the East & West Midlands.

Bristol Hardware Maintenance Support

North or south of Avonmouth our Bristol Hardware IT Engineers are perfectly placed for hardware maintenance services across the South West including Exeter, Plymouth and Swindon.

Berkshire Hardware Maintenance Support (Reading/Slough)

Our Berkshire based Hardware Maintenance services West London including Berkshire, Buckinghamshire and the home counties.

Sussex Hardware Maintenance Support (Crawley)

From Hove to Hampshire our Sussex Hardware Maintenance Support Hub has got your IT equipment covered. Servicing South London, East/West Sussex, home counties and Kent.

London Hardware Maintenance Support (Docklands)

Keeping your hardware maintained across the Capital, our Docklands Hardware Support Hub services East and North London and several home counties.

Glasgow Hardware Maintenance (Scotland)

Our Glasgow Hardware Maintenance Support Hub stretches services across Scotland including major cities such as Aberdeen, Edinburgh and Kilmarnock.

Liverpool/Manchester Hardware Maintenance

Ideally located in Warrington our Hardware Maintenance Engineers provide superfast services across the North West including Cheshire, Lancashire, Merseyside and Greater Manchester.

Leeds Hardware Maintenance (Yorkshire)

Covering Yorkshire and the North East our Leeds Hardware Maintenance Hub services Sheffield to Scarborough and Harrogate to Hull.

Newcastle Hardware Maintenance

Our engineers are ideally located to cover the North East from our Newcastle Hardware Maintenance Support Hub including Gateshead, Northumberland, Sunderland and Middlesbrough.

Don’t just take our word for it..

We’re uplifted by your uptime and dedicated to providing excellent service you can rely on. We’re not driven by awards and praise, our success comes from your satisfaction alone. And we couldn’t ask for more…

“We continue to work with trusted partners that contribute to the success of our business. Kalamazoo IT have again demonstrated their credentials with great commitment and dedication, ensuring that this project was a complete success.”

“Now that we have on-site and remote backup, we are confident that our data can be recovered quickly, while our IT team can focus on core business and strategic projects. Kalamazoo IT really is helping us to keep the lights on 24/7 – they managed the whole process, they understand our business requirements and ensured these were met.”

“We wanted a good, reliable and local company to carry out networking jobs for us. Kalamazoo IT was ideally located – if we had a problem, within an hour or so, Kalamazoo could have someone with the right skills and knowledge to resolve the problem right there and then.”

Breaking News –

We founded our company on communication and know the importance of staying connected. As trailblazers of hardware maintenance we’re here to bring you the latest insights, technology news and industry innovations first. We also like sharing what’s new with us here at Kalamazoo IT, so grab a cuppa and browse our blog for the stories that will shape our future.