If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

this unit is the 2nd one I've purchased.
I have purchased this shelf unit before and was so happy with it, decided I could use one in the living room too. My husband put it together in 15 mins! ALL the pieces/ screws and hardware were easy to fit. The wood shelves assembled very well AND you could read the directions easily. I would strongly suggest keeping this product in your ongoing line...
February 22, 2014

This is a nice piece of furniture
It arrived very fast and was packed well. The assembly instructions were actually very good, explaining the process so one person could put it together. It took a little time but was not hard and the result is terrific. It's substantial and looks great! It's just what I wanted it to be.
May 1, 2013

Pleased with purchase
I bought this bookcase for my sister's house. It was delivered promptly and is exactly as it appears in the catalog. My sister and I were able to assemble it in about an hour. Only complaint is that the illustrations on the direction page were minimal and contained a small error. We had to study the directions carefully. Also two of the wooden dowels did not line up and had to be removed and some of the Allen bolts did not tighten easily. However, despite this we were able to put it together and it looks great. The bookcase is freestanding as a room divider and seems stable enough that we did not have to use the anti-tip device that was included.
April 25, 2013

Good low storage
Perfect...have been looking for a long low bookcase for some time...has opened up an entire wall that was hidden by taller ones.
April 24, 2013