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Terms & Conditions

Terms & Conditions

Sunflower Spa is committed to provide quality service and best spa experience for its customers. Therefore, we adhere certain terms which are specified in these Terms and Conditions.

Please read carefully the following Terms and Conditions. If you do not agree and comply with any part of these Terms and Conditions, you must not access or use this website.

Clientele

Our services are applicable for both male and female customers with eighteen years of age and above.

Appointment

We recommend customers to book an appointment in advance via our website, email or phone call to avoid waiting. We also accept walk-ins but are sometimes subject to availability of therapists.

Arrival

Please arrive 10-15 minutes prior to your scheduled appointment so we can prepare your needs, record your details, and offer you the opportunity to enjoy our relaxing environment.

Please avoid late arrival so massage treatments will be administered accordingly and so other guests are not inconvenienced.

Cancellation Policy

Customers who wish to change, cancel or postpone an appointment must provide at least 24-hour notice. Please contact us as soon as possible if a delay or failure to show up for a scheduled appointment is likely to happen.

Price Policy

Sunflower Spa is GST-registered and all prices quoted for our services are GST-inclusive. Sunflower Spa reserves the right to change prices of all services without prior notice.

Privacy Policy

Lost Property

We ask customers to look after their property as we take no responsibility for loss or theft or damaged of personal property including money or valuables of any kind brought to the spa. Please make sure to check all your personal belongings before leaving the premises.

Medical Conditions

It is important that we are fully aware of all medical and health conditions before providing any service to all clients. If you have any medical conditions, pregnant or breast feeding or have allergies, injuries, infections or skin issues, please discuss with Sunflower Spa therapists prior to booking to provide option and ensure comfortable, safe and effective experience.

Medical Conditions

It is important that we are fully aware of all medical and health conditions before providing any service to all clients. If you have any medical conditions, pregnant or breast feeding or have allergies, injuries, infections or skin issues, please discuss with Sunflower Spa therapists prior to booking to provide option and ensure comfortable, safe and effective experience.

Changes

Sunflower Spa reserves the right to update and/or revise any terms contained in these Terms and Conditions at any time without prior notice. For this reason, we encourage you to check these Terms and Conditions whenever you book a service or use our Website.

Limitation of Liability

In no event shall Sunflower Spa, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any personal injury or damage to property which is in anyway connected to your treatment supplied by us. To the extent permitted by law, our liability whether statutory, in contract or tort or otherwise shall be limited to (at our option) either the replacement of the treatment, or to the value of the treatment supplied to you. You agree to defend, indemnify and hold Sunflower Spa harmless from any claims, losses, liability costs and expenses, including but not limited to attorney’s fees, arising from your violation of any of these Terms and Conditions.

Complaints or Comments

Should you any complaint or comment regarding your massage experience should be made before you leave Sunflower Spa so that it can be addressed and resolved immediately.

Contact Us

If you have further questions about this Terms and Conditions, the practices of this website and your interaction with it, please contact us.