Dealership Damage Customers Report Problems After Routine Service

For Nefertiti Haynes, a visit to the shop was supposed to be a simple recall repair on her Cadillac. What she ended up with was damage to her SUV.

"I laughed at the guy and I'm like, 'You're kidding. You can't be serious that you've really wrecked my car when you've just told me it was fine,'" Haynes said.

It wasn't wrecked, but she says there was a big dent and scratches.

"What their story was, was that it was on the lot, and they ran into a pole," Haynes said.

Canoga Park Woman Says Dumpster Too Close for Comfort

A Canoga Park homeowner says the dumpsters outside her window are a fire disaster waiting to happen, and the city is doing nothing about it. Randy Mac reports for the NBC4 News on Wednesday, Nov. 16, 2016.

(Published Wednesday, Nov. 16, 2016)

The service center offered to fix it right away and give her a loaner car. But the loaner had less space than she needed for a family trip.

"I guess it needed to go out or they needed to order the bumper," Haynes said.

Aleksandar Randjelovic says he experienced a similar tale when he took his car in for a free inspection at a service center before driving for Uber. When he got it back, he says it had a gash all along the side.

"You're assuming they provide good work or they provide good service, but that wasn't the case at all," she said.

One other tip when you drop your car off somewhere: read the fine print of the release they have you sign. Some auto repair locations say they don't accept any liability for damage to your car while they have it in their possession. If you get stuck in a situation like this, you can always take the company to small claims court.