10 Comments

None of this worked for me. Very confusing. I'm brand new to zendesk chat, signed up, installed the wordpress plugin, got it working, but cannot login on the mobile app. I even had to register again to leave this comment.

Is it chat.zendesk.com or subdomain.zendesk.com/chat/ One knows me, the other doesn't and the android app accepts neither credentials. Frustrating.

I'm a developer - so not a technophobe - but this is a deal breaker. Moving on to your competitors. I recommend you unify your authentication channels - this page above is evidence of how much of a mess has been made.

Are you only using Chat or have you signed up for Support as well? If you're in the Chat mobile app do you see the option to log in with Support? If so, can you try logging in from there and enter the subdomain you would have set up with your account as well as your newly created password?

If you continue to experience issues please let me know and we can get a ticket created on your behalf to investigate further.

So you should be able to adjust your plan to fit your needs through your account management profile. I've linked an article that has detailed instructions on how to go about making these changes in your account.