The least important word: I
The most important word: We
The two most important words: Thank you
The three most important words: All is forgiven
The four most important words: What is your oppinion ?
The five most important words: You did a good job
The six most important words: I want to understand you better

People are illogical, unreasonable and self-centered – love them anyway.
If you do good, people will accuse you of selfish ulterior motives – do good anyway.
If you’re sucessful, you’ll win false friends and true enemies – succeed anyway.
Te good you do today will perhaps be forgotten tommorow – do good anyway.
Honesty and frankness make you vulnerable – be honest and frank anyway.
The biggest man with the biggest ideas can be shot down by the smallest man with the smallest ideas – think big anyway.
People favor underdogs but follow only hot dogs – fight for a few underdogs anyway.
What you spend years building may be destroyed overnight – build anyway.
People really need help but may attack you if you help them – help them anyway.
Give the world the best that you have and you will be kicked in the teeth – give the world the best that you have anyway.
If better is possible, then good is not enough.

When your words and actions match, people know they can trust you.

If a good reputation is like gold, then having integrity is like owning the mine.

Attack the problem, never the person.
Get all the facts.
List all the options.
Choose the best solution.
Look for the positives in the problem.