What is the policy for crying babies?

Babies, Infants, and Toddlers must not be crying upon entering the nursery. For the safety of the child(ren), all nursery attendants are required to contact a parent for pick up if their child continuously cries for 10 minutes. The Crying steps for the staff are:

STEP 1: Comfort and Redirect the child

STEP 2: Check for nappy change, hunger, thirst

STEP 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.