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Mobility Giant was fantastic to buy my scooter from, they were friendly, helpful & gave the best customer service I have ever had.
They made sure I was buying the right product & even gave sound advice when picking the wheels etc.
I highly recommend this company & would gladly buy from again

Mrs Mary Martin

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Well, I’ve had my TGA Supersport for just about a month now. I absolutely love it and the service I received from Mobility Giant.
Although I have a car, I wanted to get out and about again in the fresh air, making the most of our local coastline, lovely town centre shops and cafes, woodland walks and sand dunes. To replace the miles of walking I was once able to do and loved. I am out and about daily on “Big Bertha”.
I’ve been able to do this, usually with my little sidekick the 4 yr old youngest grandson by my side and our furry companion, Pup Pickles the Cavalier King Charles.
My scooter, though second hand, looked brand, spanking new when it arrived, on the date promised and within the time slot. The price was also extremely competitive. She performs brilliantly and I really can’t sing her praises enough.
Thank you Mobility Giant for the great customer service you provide by phone and email, the fantastic quality equipment at very fair prices and I’ll be back in future, if needs be. I’ll also highly recommend you to anyone looking for help in purchasing.
Yours,
Nanny Ali

Alison Jeffrey

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I was looking for a medium sized pre owned scooter and found Mobility Giant online. I selected what I thought would be suitable and arranged to purchase this in a phone call with William. The scooter was delivered in a few days by Jason, but on first sight I was concerned that it was larger than I imagined. Next day I did a very short trip into town but was not happy and called William. We discussed an alternative which was delivered in two days again by Jason, who took away the first machine. This one is perfect for my needs.
I want to put on record my thanks to William and Steve in the office and particularly Jason for his courtesy, delivery communication and thorough explanation of each machine.
I now have a brace of Pride scooters because I already had a Pride car boot scooter. I would certainly recommend Mobility Giant to any friend or acquaintance.

JMJ in Canterbury

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Almost a year ago I bought a mobility scooter from Mobility Giant.
Every enquiry before I bought was met with enthusiasm and a good underpinning knowledge of their products. Rather than push for a sale, the suitability of the product and satisfaction of the customer was the priority.
After careful consideration a used Kymco Agility scooter was sent at a very reasonable price. Despite the delivery process being a debacle - no fault of Mobility Giant, and the scooter having a fault, my initial impression of this company held fast.
The team of young men who work there set about sending another scooter that was perfect. There were no excuses, no justifications, just apologies and a determination to put things right for me.
Because of a fall I have been unable to use the scooter since July, but I am back to using it and it has developed a small fault within 10 days of the warranty running out. No quibbles whatsoever from this company. They are going to put it right.
When you have a disibility, everything takes twice as long and seems much harder to accomplish. So a company that understands this, empathises, and has a can-do attitude is so refreshing and encouraging to deal with. If I could give Mobility Giant 10 stars I certainly would! They have great products, commendable ethics and integrity. Rare commodities in a struggling commercial climate.

Geoff Roberts

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I would just like to say thank you to Mobility Giant for helping me to regain my independence, not only for supplying me with a magnificent scooter, the all-round service you gave me was exceptional. Both before and after I purchased my scooter your team was extremely helpful, down to when my scooter was delivered all the extra paperwork was there an easy to understand, plus the paperwork that needed filling out and posting, was ready for me to sign with prepaid envelopes for me to do so. Therefore I just like to say many thanks again for your help in getting me mobile, from me and my dog who now enjoys longer walks. I will most definitely recommend you to anyone who needs a mobility scooter.

Chris Rathbone

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The scooter is the best thing I have ever bought ! My little dog Tiki and I both love it so much! She rides happily on roads and loves gambolling freely alongside as we travel the miles of award winning cycle paths here in Manchester. Living alone this gives me endless opportunities to meet and greet and I love being out in the fresh air everyday. Shopping is so easy.
The scooter brings me so much joy it was spray painted by Mick Flanagan to celebrate the life enhancing independence it has brought me.

Sally Berry

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Thank you for your excellent service. The scooter is perfect for my needs and I was able to drive off immediately as the scooter had been fully charged before delivery.

“I saw your website, and visited your premises, where you showed me a selection of all terrain scooters. I chose a Breeze S3, which was at a very good price. The friendly and helpful service was excellent. A couple of days later it was delivered by Tony, who showed me everything I needed to know. I was also over the moon to find that you had upgraded the model at no additional cost. Everything about this company is top rate. If you can't visit their premises, don't worry. The scooter you choose will be delivered to you in absolute top condition, and the service you get throughout the whole process will be first rate,”

Posted 1 year ago

Hi Peter,

Thanks for coming down to us and purchasing a scooter and writing such a brilliant review about our service. Glad we managed to point you in the right direction of one, the Breeze S3 really is a great machine.

We all wish you the best on your new scooter and look forward to hearing from you in the future.

“Just received Mayfair 8 Deluxe looks better in daylight than pictures excellent service especially on the delivery with Zoeee in charge, on time, explained everything in detail super customer skills keep up the good work.”

Posted 1 year ago

Hi Helmut,

Thanks for taking the time to review your recent purchase with us.

It's great to hear that you love the scooter and that the service Zoe provided was superb.

“Having recently rented a Kymco Maxi XLS Mobility Scooter was delivered yesterday 10.05.19,by member of there team,he showed me to you use it, what was what and everything I have to say I'm delighted with this company MG on there 100% absolutely caring staff
Again thank you so much I now have my freedom back
Ian”

Posted 1 year ago

Hi Ian,

Thanks for the great feedback and taking the time to write your review.

It's nice to hear that you loved the service provided by all our staff. I wish you all the best on your new scooter.

“I found you on line, spoke to you on the phone, found my way to your farm (that was fun!). At every stage I was met with friendly, helpful and willing people. Tyler arrived today and adjusted the seat to my liking, explained all the controls clearly and pleasantly. Tried the scooter out, love it even more than when I rode one at Toys Hill. Tyler's a really nice guy. Can't fault you for customer service. What more can anyone say? Oh yes! Thanks for the Easter eggs.”

Posted 1 year ago

Hi Jan,

Thanks for the 5 star review. It was great to meet you at our location here in Kent.

I hope you enjoyed the Easter gift. All the best on your new scooter and if we can be of any further help, then please do not hesitate to contact us.

“How refreshing in this day and age to be treated so wonderfully well by a UK company. Buying a TGA Breeze S3 from Mobility Giant has been a most pleasant and unique experience from my first enquiry, through purchasing, then on to communications and delivery. Absolutely first class service at all stages. All those I spoke to were helpful and respectful. When Dan arrived to deliver the scooter, he went into great detail, explaining all I needed to know about driving, registering and insuring with tips regarding maintenance and service where needed. My sincere thanks to all at MG. I thoroughly recommend this company to anyone looking to buy a first class product from a first class group of knowledgeable and courteous people.”

Posted 1 year ago

Hi Mike,

Thank you for taking the time to write such an in depth review about the experience you had using us to purchase your Breeze S3 Scooter.

We all wish you the best on your new scooter and we look forward to supplying you more scooters in the future.

“I recently purchased a scooter from MG. There was a hitch due to me changing my mind. However everything was sorted out without any trouble, everyone was helpful and patient .You are an exceptionally first class company.Thank you for all your help and advice.”

“From point of ordering to point of delivery I couldn't of asked for better service. Zoe the delivery lady was brilliant, very pleasant, she explained everything about the scooter, she's a great asset to Mobility Gaint. I would definitely recommend this company to everyone.”

Posted 1 year ago

Good afternoon Jill,

Thanks for taking the time to review our company.

I have passed your kind words on to Zoe and she, as well as everyone else here, wishes you all the best on your new scooter.

“Just a few words to say how pleased I am with the KYMCO scooter
delivered on Wednesday. Zoe arrived in good time and gave me excellent instructions to operate the scooter. I shall be very willing to mention your company to my friends and look forward dealing with you in future.
Regards Douglas”

Posted 1 year ago

Hi Douglas,

Thanks for the great 5 star review.

We love recommendations so we look forward to offering our great service to any friends or family members you send our way.

“Zoe who delivered the scooter to my mum was fantastic, she was very patient and demonstrated the scooter in great depth
Big thanks to zoe from my mum
Highly recommended company will definitely use this company again”

Posted 1 year ago

Hello Mrs Bonarius,

Fantastic review, thanks for taking the time to write it.

I have passed your kind words onto Zoe and we all wish you the best on your new scooter.

“Was regularly kept in touch regarding delivery, and arrived when promised. Had help and advice on the phone when enquiring before purchase. Zoe delivered the machine and patiently explained all I needed to know. She spent time making sure it was the right fit for me and was extremely helpful.”

Posted 1 year ago

Hi Sheila,

Thank you for the great 5 star review.

Its good to hear you love your new scooter and that we made the whole process from initial call to delivery extremely.

“Very helpful staff. Price for the scooter was very reasonable. I would have given 5 stars but the delivery let it down.... not delivered on the day I was expecting and did not receive a phone call to inform me and when it was finally delivered it was 2 hours later than given.”

Posted 1 year ago

Hi Tom,

Thank you for your great feedback, I am very pleased that the scooter has met your expectations and you're happy with the price.

I am sorry to hear the scooter arrived a day late, we have looked into this and it was an error on our couriers part, we have now made sure this won't happen again to anyone in the future.

“I would like to thank you for your excellent service. I have bought a TGA breeze and a Smartie from you, both at excellent prices. Also your service was so good. Your staff have treated me with such care both on the telephone and at my home. I really am grateful. Also delighted with my waterproof cover which arrived this morning. I wouldn’t hesitate to recommend you and I will certainly be using your services again. Thank you again”

“I would give more stars if I could. This scooter has 'opened up the world' to me. I was house bound but not longer. Wonderful service. 'Thank You' Larry for all your help choosing my scooter and have got to mention the lovely delivery Lady. 'Thank You' Zoe for all your care and 'driving instructions'. Can thoroughly recommend Mobility Giant.”

Posted 1 year ago

Hi Lynne,

Thanks for the 5 star review.

Larry and Zoe both send their regards to you and everyone else at mobility Giant wish you all the best on your new scooter.

“I brought a mobility scooter on line, but when is was delivered if was found not to be suitable for my wife. With out any fuss or what nots, Mobility Giant had collected the scooter and a full refund made with in seven days. You could not ask for more”

Posted 1 year ago

Hello Peter,

Thank you for the 5 star review.

It's a shame a mobility is not suitable for her needs however if this changes then please contact us again and we will be more than happy to help.

“After purchasing a scooter from Mobility Giant I wrote a review that explained my disappointment. Nothing can change my experience. However, I would like to say that the company have accepted total responsibility and given me a full refund. My father passed away and didn’t get to use his scooter. I would just like to say that it is appreciated that you contacted me with such speed and arranged a full refund and return of the scooter. Although things dodn’t go well for me, you are obviously a very honest and sincere company”

Posted 1 year ago

Hi Lisa,

We hope all went well with your fathers funeral as sometimes a loved ones funeral can be very difficult and can sometimes go better than expected. Thank you so much for your revised review, it was much appreciated that you found time to do that for us under the circumstances.

We have amended our policies so that the circumstances that occurred with your late father cannot ever happen again.

“I did a lot of research prior to phoning Mobility Giant. I couldn’t afford a brand new scooter. I spoke to a lovely gentleman called William who was very knowledgeable. I said I was looking for a Kymco Agility Scooter, William talked me through the scooter and what it was capable of doing, at no time I felt pressured to buy the scooter. I bought the scooter and the following day I received a phone call to arrange delivery. The lady explained I would receive my scooter between 9 and 5. On the morning of delivery I received a call from the carrier saying my scooter would arrive between 2 and 5. At exactly 2 o’clock the scooter arrived on a pallet well wrapped. The driver wasn’t keen to take it off the pallet but when he was told I needed to phone the company and he also couldn’t get it up the lip of the garage he kindly removed all the packaging and it was safely put in the garage. Now to the scooter exactly as I wanted, it was beautiful. I couldn’t believe the condition it was in, it was immaculate. The Kymco Agility is perfect after a little test drive, I am in love with it. It is shiny and looks brand new. The paperwork to be returned was accompanied by stamped addressed envelopes. This is a long review but please have a good look at MOBILITY GIANT, you won’t be disappointed. Thank you William and the staff I also spoke to you were first class. Keep up the great work.”

Posted 1 year ago

Hello Karen,

Thanks for the amazing 5 star review and the kind words towards the service I provided to you over the phone.

Im very happy that you love your new Agility scooter and that you found the process of buying from us extremely easy.

If we can be of any further help then please do not hesitate to get in contact with us.