26 May 2006

Who loves their ISP? I do!

A few words about my cable internet provider, Wave Broadband. Could these folks be any nicer? Even when I am being a bit pissy? Because you KNOW that when Suebob doesn't have any internet access she can be...well...difficult.

I used to have Adelphia Cable, whom I shall not bother to link to. They were insufferable. (Enjoy your jail time, Rigases!) The hold times on service calls...well empires have risen and fallen in less time than it took them to answer the phone. And they only had ONE hold music song. They always had "Unusually high call volume." It's not so unusual when it happens ALL THE TIME, is it?

But I digress.

So my cable box went bad and I took it to the cable office where a nice lady gave me a new one. Which I promptly brought home and plugged in wrong, but I did not know that, so I made a service call. For Friday afternoon of a three-day weekend, see how clever I am?

"Oh, boss, I need Friday afternoon off to wait for the cable guy."

"Are you going to come back after he comes?"

"Hm, I don't know what time he will be there...I sort of doubt it." Sort of, yeah right.

Wild horses could not drag me back to work in the cube on a sunny May Friday afternoon.

Anyway, this whole process involved a bunch of phone calls. Which they always answered within 1 minute. And a bunch of questions. That they did not make fun of me for.

When Jake got here, it took him 15 seconds to figure out my cable ineptitude. Did he make snigger at what a dope I was? No. Was he young and cute? Yes.

Okay then. Fixed. Another satisfied customer. My $55 for next month is in the mail.

I'm so glad you have a good Internet provider. There is nothing worse than having your Internet stop working and then getting poor customer service. Did you ever see Michael Douglas in Falling Down? Well, that's how I feel when my Internet stops working. Luckily, my provider is pretty fast at helping too. Otherwise, it would not be pretty. No sir-y.