At VCU Health, patient safety and comfort have always been our top priority.

With the recent COVID-19 pandemic, we understand you may have concerns about coming to a medical facility. We want you to know that we have intensified our already rigorous protocols and precautions to ensure the safety of our patients, visitors and employees.

On-site patient services

Our doors are open for safe, routine patient services. These include:

Office visits

Routine tests

Emergency room care

Inpatient and outpatient surgeries, including complex and non-emergency (elective) surgeries

All patients and visitors to wear a mask. Masks are required and will be provided to anyone who needs one.

We require on-site screening and testing for COVID-19:

Screening refers to a series of questions asked to determine your risk for COVID-19. They include questions about symptoms, travel history and exposure to someone who has been confirmed to have the virus.

Testing is done only after screening. This involves taking a nasal swab and sending it to the lab for testing.

For your safety, we screen everyone for coronavirus symptoms at our entrances. We also test every patient for COVID-19 before undergoing surgery or being admitted to the hospital.

Visitor restrictions remain in place so that we can continue maintaining the highest levels of safety throughout our hospitals and clinics. For inpatients, we are suspending all in-person visits to hospitalized patients (inpatients) for the duration of the pandemic. Exceptions include:

For patients in the Labor and Delivery and Mother Infant units: One adult visitor, 18 years or older, permitted per patient

For pediatric patients in all units: One adult visitor, 18 years or older, permitted per patient per day

For non-COVID-19 patients who are at the end of life: The number of visitors is determined by the patient's care team.

Children under age 18 are permitted to visit a parent or primary caregiver.

Children must screen negative for COVID-19 symptoms.

Children 3 years or older must wear a face mask.

COVID-19 positive patients at the end of life are allowed one adult visitor, 18 years of age or older.