Error: Install At Site Address Must Be Same As The Customer Site Address
(Doc ID 2386329.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and laterInformation in this document applies to any platform.

Symptoms

On : 12.1.3 version, Lease Authoring

When attempting to re-book a contract the following error occurs.

ERROR-----------------------Error: Install At Site Address must be same as the Customer Site Address

STEPS-----------------------The issue can be reproduced at will with the following steps:1. Login to 12.1.3 instance and navigate to lease super user resp.2. Go to Customers > Contracts and create a contract with 2 or more assets. Book the contract.3. Create a termination quote for contract and add one asset to that quote.4. Quote is approved. One asset terminated.5. Create a return request for the asset and select internal address for this. Make sure address is updated on contract.6. Re-book the contract7. While validation it throws error Install At Site Address must be same as the Customer Site Address