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Help - Retrieve Username and Reset Password

Retrieving your Username or resetting your Password is an easy, automated process on our website. The only important thing to know is that the password reset e-mail will be sent to the e-mail address that's in your member profile on our website. If you don't have access to that mailbox, then you won't be able to perform a password reset. You'll need to contact us and have an administrator manually reconfigure your account.

Below is an image of the Sign In dialogue box on the home page.

Step 1- Enter Your Username or Email Address

Click on the Forgot Your Password? link circled in green above

You'll be taken to the Forgot your Username or Password? page below

Enter either your Username or your Email Address in the dialogue box circled in green