Use Cases

Optimize your communication

Customer Support

Localize

Integrate your brand into local landscapes and avoid international SMS rates with country and region-specific numbers.

Feedback

Gain insights through automatable feedback requests, for instance, post-transaction or once a support ticket has been closed.

Number Masking

Protect the privacy of your customers and employees by allowing them to connect without sharing identities or personal contact details.

Accessibility, solved

Why use MessageBird Numbers

Our selection of number types is here to help you make the most of your phone-based customer interactions. Whether you’re looking to localize your brand per country or region, maximize your throughput in any given country, centralize your incoming calls and messages via Voice and SMS capable numbers, or simply open up two-way messaging capabilities, MessageBird has the number type to suit your needs.

Branded Interactions

Increasing your accessibility can make a meaningful impact on your customer experience. Localizing contact points per region, for instance, spares customers long distance or international calling and messaging rates and establishes a sense of familiarity for your brand. Hosting numbers that are both Voice and SMS capable makes it easier for customers to reach out. Even something as simple as customizing your sender ID will boost brand recognition and help you stay at the forefront of customers’ minds.

Maximal Throughput

Each country has its own set of rules and regulations regarding A2P communication. Fortunately, we’ve got the right numbers to get you connected in each country we cover, as well as a queuing protocol and guided approval processes in place to make sure you don’t get into trouble for breaking the rules. With the MessageBird Numbers API, your calls and messages will get where they’re going as efficiently as possible.