Value For Money

saqibonly's review of ASOS - www.asos.com

hello,
i had never recived the item i had ordered two products but never recived the product when i ask for refund they refund one product price and while i ask for second refund they decline and said that we are unable to issue u refund....
bad service never recomend any other

35GBP

Goods purchased & cost

Still waiting

Delivery

Customer Service

Quality of website

Value For Money

Asos.com's Response to saqibonly's Review

Written on: 15/04/2014

Hey saqibonly, I'm sorry to hear this. Please let me assure you that we would never leave you with your money or product. This is defo something we'll need to look into. Please can you send us over a Facebook message with your order number? Thanks. ASOS Chantelle

Reply to this comment

Saqibonly's reply to Asos.com's Comment

Written on: 15/04/2014

I will tell you whole situtaion i had ordered One Wrist Watch and three Boxers of River Islanad both item are dispached through free mail.no tracking information and other record I had also contacted on facebook page of asos SARAH G , She Forwarded my complain and i got a reply that our decision is final your account is closed they had refunded only one order payment of 12.50 remaining 20GBP are still on hold by asos.

Reply to this comment

Saqibonly's reply to Saqibonly's Comment

Written on: 20/04/2014

They had deactivated my account and have no acces to asos account

Reply to this comment

Saqibonly's reply to Saqibonly's Comment

Written on: 22/04/2014

ASOS IS DOING FAKE BUSINESS WITH CUSTOMERS PLEASE DONT BUY WITH THEM.BAD CUSTOMER SUPPORT THEY USE ABUSIVE LANGUAGE AND NEVER ISSUES REFUNDS.I HAD ALSO RAISE THIS MATTER OF LOST ITEMS WITH VISA & MASTER CARDS .AND SOON IT WILL BE RAISED WITH PAYPAL SO FURTHER ACITONS SHOULD BE TAKEN AGAINST THEM.bad experiance with asos .they always use cheap shipping method and if parcel lost they do not issue refunds

Reply to this comment

Asos.com's Response to saqibonly's Review

Written on: 29/04/2014

Sorry that you still feel this way Saqibonly. This defo isn't the case and if you pop a message over to us we'll explain it for you. We'll need some personal info from you to be able to look at your order details so please send over a Facebook message. As soon as we can grab the info we need in private we'll get on the case for you. ASOS Jennie