Terms & Conditions

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Terms & Conditions

Please Read Carefully.By Using Our Service You Signify Your Acceptance To These Terms Of Use.

Reservations:

We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability. We will send you an email confirmation after you've completed your booking, which means you’re in our reservation system and you’ll get your car on time.

Airport Pickup Information:

Our driver will receive you by the arrival airline baggage claim, and he/she will be holding the PASSENGER name sign. All our drivers are equipped with a flight tracking software. They will use the flight info you have provided to track your flight for delays or early arrivals.

Cancellation Policy:

There is No Charge, if you called us 6 hours (24 hours via email) before the pick-up time. A cancellation made within 6 hours or after scheduled pick up time is subject to a full fare and gratuity charges. All reservations require separate cancellation. If any changed or cancellation needed in reservation, within the Pickup time 12:00am and 6:00am, please call before 11:00pm, the night before schedule pickup, in order to avoid charges. Our office hours are between 5:00am and 11:00pm, however we do provide 24 hours service, and we dispatch/ assign all reservations for next morning by 11:00pm.

No Show Charges:

Please DON’T leave the baggage area before you call us in order to avoid the NO SHOW up charges. If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, (877) 257-3900 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride plus any waiting time charges. No exception!

Damages Resulting From Your Act:

Damage charge for the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed. All reciepts are sent by email.

Disputes:

For Corporate clients with established corporate accounts all charges of the invoice will be considered correct and due upon receipt, unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

For Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

Collection Fees:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due incases of non-payment.

Payment Due Date:

For Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of %18 yearly or %1.5 monthly.

For Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.

Service Termination:

The driver may terminate trip services due to inappropriate manners of the customer. There will be a full service charge.

Point To Point Fare:

Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates:

Waiting Time:

A 40 minutes for domestic, 60 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.

A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 15 minute increments after the grace period.

We check all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).

Stops:

Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Tolls:

All round trip tolls are billed to the customer depending on the route chosen. Luxor Limo will charge for all round trip tolls to and from the designated destination. Luxor Limo only collects the tolls, We do not charge them.

Meet & Greet:

Meet and Greet Airport Service is offered at no charge to stretch limousine, van and suv customers ($10 to sedan customers). However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 40 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.

Parking:

All parking fees and other airport regulatory fees are additional $10.00. We do not charge them, these fees go directly to the airport parking lots.

Gratuity:

20% gratuity will be automatically added for single payment convenient.

Holidays Surcharges:

Holiday and Severe Weather surcharge, may be applied to trips occurring on:

New Year's Day
Memorial Day
Labor Day
Christmas Day
Fourth of July
Thanksgiving Day

Deposits:

All deposits are subject to NON-refundable unless reservation is cancelled in a timely manner.

Company is Not Responsible:

-for delays or the termination due to weather condition
-for delays or the termination due to mechanical breakdown of the Vehicle
-for any loss because of service delays or termination due to mechanical
-breakdown or weather conditions
-for delays or the termination due to natural disasters
-delays due to constructions and detours
-delays due to accidents on expressway
-for damage caused by sub-contractors
-for laptop damage
-for articles left in the limousine