FAQs

We've got a wide range of FAQs listed below to help you with any common questions you might have. If you can't find the answer to your query here please select the Contact Us option from the main help page.

My Account

Getting started is as easy as entering your email address, username, password and preferred currency into our registration form. The form is the first thing you will see on the homepage: www.getpaidto.com

Each individual within the same household, using the same IP address, may open their own account at GetPaidTo for cashback shopping purposes. However only one account per household address may be used to complete tasks, surveys and games to earn points.

Only one member account at an address may be used to complete paid tasks at GetPaidTo. Multiple users or multiple accounts from the same address completeing point earning exercises will be considered fraudulent by the Offer Walls (which provide the paid tasks) and risk the account/s being terminated by us. The correct address and ID information for the account must be used when completing offers. Also note that multiple accounts held in the same name but at different addresses will also be considered fraudulent.

Once you have successfully completed an offer, the points earned will usually show in your account immediately, although depending on the type of task you completed this can take up to 48 hours. Cashback is paid to you after the returns period for the item you bought has ended. This is typically 28 days from the purchase date, but can be longer for purchases requiring a certain time period to elapse, such as a 'cooling-off' period for contracts, or travel to have occurred for flights and hotels.

It is very important that we safeguard all user identity, personal details and ensure security in order to protect your earnings and savings. We therefore require you to confirm your account via the contact details you have provided to us.

Problems with My Account

Please check that the email address you entered twice matches up and that you have completed all the required fields and ticked the Terms & Conditions box. Please also check that you have not already tried to register an account with us previously using the same email address and/or password. If you continue to have problems registering please contact us.

Please check the email address you are using is the one you
registered with and that you have the correct password. If you have
forgotten your email address, password, or both you can request a
reminder here.

How To Earn Points

Each task has a set value of points allocated to it. These are the amount of points you can earn on completion of the task. Points are awarded immediately after you have finished your task and on average take between 5 minutes to 48 hours to show in your account.

You can use points to earn even more cashback on your shopping at GetPaidTo. This is over and above the retailer's advertised percentage and up to 100% cashback (making your shopping free!) You can also exchange points for giftcards at leading retailers like Amazon or cash them out to your PayPal or bank account, (country dependant.)

Surveys

You may have been invited to take part in online surveys elsewhere before, but maybe not enough to make it seem worthwhile. GetPaidTo has brought together some of the best research panels and survey providers to give you a wide choice of surveys to complete, with new surveys becoming available every day. And to get paid for!

Surveys will vary in length, scope and level of reward so it’s worth checking back daily to see if there’s something you can do wherever you are. The time they take can range from 5 to 30 minutes depending on the rewards on offer.

Points can be cashed out to your PayPal or bank account, redeemed for a Gift Card or used in a Cashback Boost against your next online purchase via GetPaidTo straight away. N.B. When you use GPT Points for a Boost they are worth 50% more than when you simply cash them out!

Some surveys will require you to answer several questions before they can determine whether you are the right profile for them. These are called ‘pre-screening’ questions and are a necessary part of the process for completing these paid tasks.

Pre-qualifying questions will determine if you are eligible for a survey. You will receive a message advising you that you did not qualify/were disqualified from the survey on this occasion. This simply means that you don’t fit the person profile they want. This could be for many reasons such as lifestyle, profession, age, gender and so on. Any data you entered will be discarded immediately.

Yes. It is very important to answer survey questions as honestly and accurately as possible. Researchers are paying you for genuine responses. If you enter false information you will not receive payment and will be banned from survey sites, restricting your earning ability.

Be careful in case you have already completed this survey from another provider within GetPaidTo. Sometimes the same questionnaire can be distributed by more than one provider, but if you have already completed it you won’t be paid twice for it.

Surveys need a specific number of responses to meet the advertiser or brand’s needs. Unfortunately once they have reached this limit they will close the survey to further respondents. Any data you entered will be discarded immediately. Do check back for other surveys you can complete as new ones come in every day.

On logging in to your account, you can navigate to the Earn
& Save section to select 'Earn Points' from the dropdown menu.
This will take you to all the offers that you can complete. Each
offer will display its payout amount. Simply click on the offer you
wish to complete and answer all questions with valid information.
Mark the offer as 'completed' when you have finished. Our system
will then credit your account with the points earned.

No and you don't have to use the same email address that you
registered with although it is best to use your primary email
address so that you don't miss out on messages, offers and orders
relating to your GetPaidTo account. Secondary email accounts are
fine to complete offers.

Please wait at least 48 hours to see if the offer pays out to
your account. If you are still not credited with points then
forward us the confirmation email you received for the offer and we
will investigate it to see if it can be credited to you. This will
depend on several factors. E.g. You not having clicked our link,
not clearing cookies, providing fraudulent information to the
advertiser, duplicate signup to name a few. Investigated cases can
take several days to several weeks.

There are other reasons that an offer may not credit
such as:

There is an issue with the advertiser or link.

The offer has not been reported by the advertiser yet. (Please
give ample time for offers to credit.)

You have already completed this offer at another website.
(Please remember that you cannot complete the same offer more than
ONCE.)

False information was used to complete the offer. (This is not
the case for most. Nonetheless, please ensure you are signing up
with legitimate information.)

Query your missing points directly with the Offerwall. Many of
our Offerwalls have a "Support" or
"Missing Points" link in the corner of their wall.
You can open an inquiry and provide proof of completion such as an
email confirmation, a screenshot, a receipt, etc. to prove to the
advertiser that you have completed that particular offer.

Most of the time your inquiry will be reviewed and you will
receive your points within a couple of days.

GetPaidTo Offers will not have a support link. Please complete
these at your own risk and review the stats before attempting these
offers. If a GetPaidTo Offer does not credit you, please report it
as broken.

Yes. GetPaidTo's exclusive Cashback Boosts allow
you to use GPT points towards your online purchases. By doing this
you can increase the level of cashback you can receive, in excess
of the retailer's advertised percentage, up to 100%. This means you
can actually get your purchase free of charge if you have
sufficient points.

Visit Your Account and check your cashback activity to see which
purchases are eligible for a Cashback Boost and how much extra
cashback your points can give you.

How To Earn Cashback

By searching for products and retailers on the GetPaidTo site
and then clicking through to their site to make your purchase, your
visit will be tracked and you will be eligible for the cashback as
detailed on the retailer's page at GetPaidTo.

To receive cashback payments on your transactions, the
retailer needs to confirm the purchase as genuine. This means that
cashback will not be sent to us until after the returns date for
the item purchased has ended. This is typically 28 days but can be
longer for higher value items. Once the cashback is received by us,
we pay it directly into your account. Due to this process, cashback
cannot be guaranteed, but we undertake to secure your payment for
you as efficiently as possible.

Cashback is paid after the returns period for the item you bought has passed. This will typically be a 28 day period, but can be longer for higher value purchases. Please check the returns period specified for your purchase. For travel bookings, cashback will not be confirmed until after the travel period.

Some retailers may initially track the cashback at a lower
rate than shown when you made the purchase. These amounts will
automatically update before the cashback is confirmed in your
account. Check My Account for the status updates of your cashback
payments.

In most cases cashback is not paid on VAT and other charges such
as delivery and credit card. Please check the retailer's terms on
the retailer page. If you still believe it is incorrect then you
can raise a Cashback Claim.

Sometimes your cashback may not track correctly, for instance if
you have visited the retailer's site from another browser window
previously, or if you have JavaScript or cookies disabled in your
web browser, in which case it may not have tracked via GetPaidTo -
there is nothing we can do in these cases. However if you think you
are missing cashback and you have shopped via GetPaidTo's site,
please complete a Cashback Claim form and we will
investigate this with the retailer.

Yes it could be. Security software or Ad Blocking software that
prevents advertising and pop-ups can also stop your cashback
transactions from tracking correctly. To avoid this please ensure
you add the following URLs to your security software exceptions
list:

http://being.successfultogether.co.uk

http://www.awin1.com

http://click.linksynergy.com

http://clkuk.tradedoubler.com

http://www.kqzyfj.com

http://www.pjtra.com

http://www.shareasale.com

http://track.webgains.com

http://scripts.affiliatefuture.com

If you are unsure how to do this, please check your security
software's manual or help guide, or contact our support team and
we'll be happy to assist.

Cashback Boosts

Cashback Boosts are exclusive to GetPaidTo members. They're an extra special reward for earning AND saving on our site. Earn points by completing offers, then use them towards your purchases to get more cashback; over and above the percentage offered by the retailer. The more points you pay with, the greater the cashback you'll receive, up to 100% of the purchase price.

In addition, points used in Cashback Boosts are worth 50% more to you than their cash out value!*

*Our standard rate for points used in a Cashback Boost will be 10% more than exchanging points for cash. The currrent 50% rate is for a limited period only.

Visit Your Account and check your Cashback Activity to see which purchases can be boosted. Click the Cashback Boost button next to a purchase to see how much your points can give you in extra cashback.

And remember that points used in Cashback Boosts have 50% more value to you than when you cash them out.*

*Our standard rate for points used in a Cashback Boost will be 10% more than exchanging points for cash. The current 50% rate is for a limited period only.

Your extra cashback gained from a Cashback Boost will be
credited to your account at the same time as the regular cashback.
That is, after the returns period for the item you bought has
passed. This is typically a 28 day period, but can be longer for
higher value purchases. Please check the returns period specified
for your purchase.

Yes. If you have used a voucher or discount code from a source other than GetPaidTo, or if the retailer’s terms state that you may not use a voucher or discount code in conjunction with their cashback offer then your cashback will not be paid.

No. If you return, cancel or exchange one or more items from an order, you forfeit cashback on the entire order, whatever the reason. To ensure your cashback is paid, order items you know you will keep separately from items you are unsure about.

Not if another site is awarded the cashback commission for the sale e.g. a search engine, comparison site, rewards site, social site etc. So be very careful to close sites you don’t need and check where you are completing your purchase.

Cashback Claims

You need to raise a claim as soon as possible after the purchase
date, but do allow at least 1 week for the cashback to show as
tracked in your account; after which time you can make a Cashback
Claim if your cashback has been declined, appears to be missing or
is the wrong amount.

Many retailers won't process a cashback claim until after the
returns period for the item (typically 28 days). The processing
period extends to a maximum of 100 days from the purchase date for
most retailers. This time frame can vary from retailer to retailer
so please check carefully as after this period the claim will not
be accepted.

Your claim will not be paid if you have returned or cancelled
the goods or services or if your claim is considered fraudulent for
any reason. If a fraudulent claim is deemed to have been made then
your account may be terminated with immediate effect.

The retailer's claims period varies from retailer to retailer
but it is the window of time they will process the claim within.
You can check this in the T&Cs on each retailer's page on
GetPaidTo.com where this information has been provided by them.

It may be that the voucher code has expired or has been
mistyped. Please double check the retailer page in question to
check the code and see if it is still valid. If you are still
experiencing problems, please contact us.

All referral payouts are conditional on the referee successfully completing offers and earning points. We pay out referrals commission in points and the commission is only on points earned. We don't pay commission on points won, nor on cashback from shopping.

For a direct referral, you will earn a 15% commission on the points they earn from paid tasks. So, if you friend earns 100 points, you will be awarded 15 points as your commission. If your friend earns 200 points, you will be awarded 30 points commission. You will also earn commission on sub-tiers starting at 5% (when your friend introduces their friends).

About the Forum

The forum contains various topics relating to GetPaidTo, which
are organised into categories for specific subject areas. These
have titles to clearly signpost them for you. Within each category
there will be numerous threads relating to specific questions or
topics. As a member of GetPaidTo you are able to post into a thread
or start a new one.

By using your points towards cashback shopping you can get even
more cashback from your purchase, over and above the advertised
percentage from the retailer. This is made possible by our Cashback
Boosts, which are exclusive to GetPaidTo. Learn more about Cashback Boosts.

Your reward will be sent within 48 hours, or the time period
specified by a particular store. Physical gift cards and mailed
rewards will be processed within the allotted time, but will vary
depending on your postal service.

About Chatbox

Get Social

Yes. You will earn 5 points for liking us on Facebook, 5 points for following us on Twitter and 5 points for following us on Google+.

But remember, you'll only be awarded your points automatically if you click through to the GetPaidTo Facebook/Twitter/G+ page from www.getpaidto.com! If you've missed out on your points for liking/following, please send us proof via a support ticket and we'll get them added manually for you!

You will be required to enter a telephone number into a text box
on our site. Once you have submitted your number a code will be
sent to your phone. You can elect to have the code sent by SMS to
your mobile/cell phone, or to receive a phone call to a fixed
line.

Once the code arrives, you will need to enter it into the text
box provided on the webpage.

If the code is accepted then you can proceed to cash out your
GPT Points. If the code is not accepted then you have a maximum of
3 further attempts.

This will be done as soon as possible during working hours but
can vary due to location and time of day. You can continue to earn
points but until your number has been verified, but you will not be
able to cash out your points until the administration team has
completed the approvals process.

If you had already clicked the 'start verifying me' button
before the browser closed then you can log back in and you will see
the last page you were on. If not, you will need to start the
verification process again.

Fraud Controls

There are various situations where potential fraud is
highlighted. For example, completing the same offer multiple times
on different sites, cancelling a trial offer or product before
actually receiving the product or service, or cancelling before the
obligated number of days specified in the offer by the advertiser.
Using disposable email accounts is also considered to be fraud;
please only use email accounts registered to you. Completing offers
you have no interest in, using false information or information
belonging to other people (including credit cards) is also
considered fraudulent.

Make sure you use a real credit card, registered to you at your
actual address in order to earn points. Many of the trial offers
will not accept anything else. DO NOT use a pre-paid card, ATM,
debit or gift card.

Christmas Saver Club

You can earn by competing paid tasks at GetPaidTo. Earnings are paid into your Christmas Club balance in GPT Points which can be exchanged for cash or used for online shopping. You can also save money by shopping online via GetPaidTo at thousands of UK retailers and getting cashback paid into your account.

When you complete tasks at GetPaidTo you are paid in GPT Points. Once you have earned set levels of points we will reward you with some free bonus points. The first level is once you have earned 500 GPT Points and the maximum level where bonus points are awarded is 20,000 Points.

All balances in the Christmas Saver Club will be automatically transferred to members’ main account balances (cashback and points) on 31st October. An email will be sent to you alerting you to your savings having been moved.

Any early withdrawal requests will return those savings to members’ main cashback and points accounts, as applicable. From there you can use it to shop via GetPaidTo, or you may cash it out to your PayPal or bank account.

Yes you will be able to re-join the Christmas Club in the current saving year, but note that Points balances will not be eligible to receive bonuses that have been awarded previously. You may also choose to re-join the club from 1st November to start the new saving year.

Cash Alert

The Cash Alert is a handy tool that will remind you to earn cashback on your purchases when you are shopping online. It will also display any voucher codes that are available at the merchant you are browsing. Not only that but you will also receive alerts when a new survey becomes available and you can check the winner of our Daily Prize Draw.

When you use google to search for a retailer or for goods, if eligible cashback merchants are displayed in the results, you will see a green strip above with the cashback amount available. When you go direct to a retailer that is eligible for cashback, you will get an alert on the top right of the screen reminding you about cashback plus it will display any voucher coders that are available. You will also be alerted to any new surveys and can go direct from the extension to the survey plus have the option of checking the Daily Prize Draw without going to the site.

Trustpilot

Of course! For the first review you give us, if it's 5* or 1* you'll get 250 points for giving us something we value above all else, your opinion! If you have any issues please get in touch via our support system, we're a friendly bunch and want everyone to have the best earning experience possible!

Games

Yes! Simply head to our games section and launch the games window, then you’re ready to start earning! You can earn a maximum of 500 points a day. Remember, always try to complete games in order to get credited for your game play!

No, you must exit the game within the game window itself using its designated option: Submit Score/Exit/Quit/Continue to earn your points! If you find a game where this isn’t an option, please send a support request.

Usually, when you've exited/completed/finished a game it will give you a screen like this, make sure you select 'All Games' in order to recieve your points! If you have any issues, please drop us a support request.

Sometimes, the advert shown before your game loads will be for another game, we are not affiliated with the games shown in these adverts and therefore you will not be rewarded for your time playing those games.

Points earned for each game played will depend on your country. This is due to the variation in revenue we receive dependant on advertising rates. The good news is you can still earn 500 points per day for playing games, you may just have to play for a little longer.

From time to time, we will be running a ‘Game of the Week’ promotion with amazing points prizes up for grabs. You will gain one valid every time you beat our high score in our Game of the Week. Entry is unlimited so keep playing for more chances to win. Look out for our email for details of the game and score to beat. The winners will be chosen at random and notified by email.

Daily Prize Draw

You can enter by completing one of our surveys from Cint or Your Surveys or by earning 15 points from playing games in our games arena. Each day is a new draw so come back and earn more points to be entered into the next day’s draw.

If you’re are our lucky winner, you will also win the survey bonus if you’ve completed one of our daily or targeted surveys in the seven days prior to your name being drawn. Please note, offer walls are not included in this promotion.

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GetPaidTo - How it all works

Cashback Boosts

Cashback Boosts are available when you Earn and Save at GetPaidTo. Use points earned against your purchases to get extra cashback. With up to 100% cashback on offer you can shop for free in 3 easy steps!

1 Make an eligible cashback purchase. The piggy icon highlights that the offer is eligible for Cashback Boosts.

2 Open the Booster Panel in your account. Complete your purchase on the retailer's site then return to the 'My Cashback' section in your GetPaidTo account. Select your purchase and click the 'Boost It Now' button.

3 Set and Save the Cashback Boost. Allocate the number of points you wish to use and see your boosted cashback amount.