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Important Please Read - COVID 19

Dear Customer,

We are pleased to announce the phased return of our company and we are making changes to help fight the spread of the Corona virus.

Our biggest priority is the health and safety of all our customers and all our staff at both branches.

From Monday June 1st we are pleased to announce that we will be offering appointment only viewings of all our new and used Caravans, Motorhomes and Trailer Tents. Please call or email one of our experts today who can then work out a deal for you in preparation of your viewing appointment, and also quote for your part exchange. Please call us today: 01278 782725 or email info@highbridgecaravans.co.uk or please fill out a form on the details page of the vehicle that you are interested in giving us more information on your part exchange.

We recommend that you book your viewing appointment as soon as possible to avoid disappointment, this is because we have already seen a massive upsurge in the purchase of Caravans, Motorhomes and Trailer Tents as more and more people want to "staycation" in the relative safety and isolation of their own mobile home away from home. Please note all our vehicles will be locked and only opened by a salesperson on an appointment only basis, unfortunately we will not be able to guarantee a viewing of vehicles for customers unless you have booked a prior viewing.

We are aiming to video all our vehicles on site and we can also video or take pictures of anything specific on the vehicle that you are interested in. Also if you would prefer a video handover to an actual handover we can help you with that as well.

Unfortunately due to non-essential retail being closed until the 15th June, the Accessories shop, Awnings showroom and Parts department will remain closed at our Somerset branch and Devon's Accessories shop will also remain closed. We look forward to welcoming all our customers back to these departments from Monday 15th June onwards. In the meantime please feel free to visit our online accessories shop where you can browse a huge choice of accessories, awnings and tents: shop.highbridgecaravans.co.uk also if you are looking for a bargain why not visit our eBay shop: www.ebaystores.co.uk/Highbridge-Caravan-Centre-Ltd

During lockdown we've been busy making our two branches safer places to visit. The company has an in-house Health and Safety Officer that has been working closely with the Directors since lockdown to ensure that the company is COVID Secure before reopening. These are a few of the measures that we have taken so far: Hand washing stations, one way systems, limited numbers within buildings, 2 meter social distancing signage as a constant reminder, staff to receive temperature checks, screens on customer facing desks and counters, removal of hot and cold drink facilities, extra PPE for customer facing staff, all vehicles on site locked, increased cleaning throughout the showrooms and vehicles, contactless payments, easy drop off's for service and repair vehicles. We hope that you appreciate the effort that we are going to, however for us to do this as safely as possible, we need your help and we cannot say strongly enough that if you are displaying any corona virus symptoms please do not visit either of our branches.

I hope you agree that these measures are the right thing to do. They have been designed to protect the safety of all our customer's and staff. We are very aware that the appointment only viewing of vehicles and the temporary closure of our retail side of the business until the 15th June will impact on the way we operate, however none of the changes have been taken without careful thought and consideration and we want to reassure you that we will support all our customers and staff through this change.

In these strange and concerning times, this upsurge in vehicle sales means that as a responsible business we must adapt and diversify so we can continue to provide the high standard of service and vehicle supply without putting our customers and staff at risk. The health and well-being of all our customers and our staff is our top priority to help everyone stay safe.

We wish to thank all our customers for their loyalty and support, especially during these difficult times and hope that you and your families stay safe and well and we look forward to seeing you soon.

Testimonials

I bought a new Lunar Clubman ES from Highbridge Caravans in June 2017. A few minor issues were fixed by Highbridge quickly and efficiently.

At the second annual service in June 2019 damp was detected, a Warranty claim was submitted to Lunar which was approved and parts were despatched, but never received.

I was very concerned when I discovered Lunar had gone into administration.

Numerous phone calls and emails to Lunar after sales were completely unsatisfactory. No answers at all were received. I phoned after sales at Highbridge and explained my predicament, to my great joy they said straight away that as they sold the caravan they would honour the Warranty.

The van was booked in, all work was completed to a very high standard. I am a very happy customer thoroughly recommend Highbridge as a superb all round Caravan Dealership.

Pass my thanks to Chris who kindly advised me on how to replace my water pump in my camper van last Monday. I was so lucky with all the support (and cuppa) that I received to enable me to have my water working again. Service like this is far and in between these days and I just wish to pass on my thanks. Wishing you all a good week!

Dear all, Thank you for your service and help having purchased the Adria Adora which we are looking forward to using during 2020, your service has been impeccable and your staff so helpful, have a fantastic Christmas to all your staff. Muriel Solman.

Please pass on our thanks to Michael for the outstanding service and comprehensive information we received when collecting our (first) folding camper on Saturday 14 December. We had travelled some way and everything was ready and prepared, the two reception ladies were very kind, and also many thanks to David who was our salesman - we are delighted with our purchase from Highbridge.

To Rob Smith. Hi Rob,we wanted to send you this message,to let you know how pleased we are we the service we have received from you. Wecollected our Swift Challenger caravan on the 5th Sept,brought it home and fitted it out with all the things we would need to go out and about in it.On Friday 13th we took it out for our first trip to go to River Dart Country Club.When we arrived we set up and attempted to turn things on but the electrics did not work. I phoned your office and said we were in trouble.You sent two very polite helpful,knowledgeable men to help us out.They fitted a new control panel and got us up and running.Thank you for your help and quick response (they were with us within the hour),so we were able to have a great weekend for our first time out in our caravan. Yours gratefully Mr and Mrs Henderson.

To all the staff at Highbridge,you are the caravan equivalent to Carlsberg lager, Probably the best company in the world!. From purchase to a couple of teething problems the service we received was out of this world. I will never purchase a van from another company again.

I collected my new Caravan yesterday and I wanted to thank everyone for such an amazing service. Jackie and Tony at handover were fantastic, we felt so confident about the van and how it worked after such a comprehensive run through. The van looked spotless and everything had been prepared for us, they made sure we were hitched up correctly and even stuck on our number plate for us! The sales staff were helpful and completed our paperwork quickly and efficiently, the Awning department and the shop staff also deserve a mention for being helpful and friendly. What a great company to deal with all round, we love our new van and would highly recommend Highbridge Caravans, my Mum and Dad recommended us to you as they bought their van from you, and its not often you have a whole family delighted with the service they have received from a company. Thank You.

Nathan, Good morning. I just wanted to extend a sincere thanks to you and the Highbridge Team, for the professional service we have received on the purchase of our caravan. Not only did the site have a significant number of units to choose from, but the service we received from the sales, collection and admin team was exceptional. An easy process from end to end. Weâll definitely be returning to Highbridge when itâs time to upgrade! Kind regards, Jamie.

I would like to say a big thank you to Mike Ford in sales and Steve on the hand over for all they did for my wife and I from the time we arrived at Highbridge from Mike Ford to finding our caravan to the purchase he couldn't have been more helpful to Steve who did the hand over and the staff in the awning department and the shop for all their help.

I am very impressed with the after sales service on our caravan, particularly as this is a very busy time of year. Thanks to Martin at the Highbridge site for sorting out our problems with the Motormover

Hi Dave, Andy Parry here want to say a massive thank you to all the staff at Highbridge Caravans for making the purchase of our first folding camper an easy and enjoyable experience. And thanks to mike for his demonstration and understanding

Dear Highbridge. I attended your Devon branch today, for, them to rectify a couple of problems I had with the van I purchased from you. I made contact with Ben, who had me booked in, and went through the problems with me. These were rectified quickly and efficiently by the mechanics, so this is just a thank you note really to who it may concern. One happy customer Regards John Rolfe

Just a quick message of praise for Ben who works in the Service Section of the Devon branch. We arranged to meet with him today so that he could explain how we should deal with some issues we have been having with the gas system on our Hymer Duo Mobile, a vehicle that we bought from the Somerset branch last October. Ben was polite, patient and clear with his explanations of how to deal with all of our concerns. We left the site feeling very happy that we have an extension of the Highbridge company, now here in Devon, much closer to our home in Plymouth.

We travelled from Surrey to pick up our used Folding Camper. David gave us a demonstration how to put the Camper up and gave us lots of helpful information about our purchase. We are very happy with the Folding Camper and very pleased with the service and support we received from Highbridge. We would certainly recommend them. Thanks again David and Highbridge team.

Address: Devon Branch

Every attempt has been made to ensure the accuracy of the information on this page, however it is intended as a general guide only and must not be taken as binding. Highbridge reserves the right to alter specifications and prices detailed in this site at anytime without prior notice.
For more see our Terms & Conditions page.
Please call, to confirm availabilities and details, prior to travelling.