Returns

Returns for orders within the Continental US:

Most orders can be returned within 30-days of receiving it. Returns on all parts must be pre-authorized and are subject to a 20 % restocking fee. You will need a RMA to return an item, please request one by sending us an email to universalcubanchain@gmail.com include your order number and reason of return.

Once you receive a RMA, please type it on the outside of the box and follow instructions provided by our Returns Department.

Returns without a RMA will not be accepted it. Customer is responsible for shipping charges; we strongly recommend to use any kind of tracking tools when shipping returns.

Shipping charges from our location to yours are not refundable under any circumstances.

All items must be returned the same way you received your order -original packaging, parts, foam, etc-.

Returns for orders out of the Continental US - International Orders:

Most orders can be returned within 30-days of receiving it. Returns on all parts must be pre-authorized and are subject to a 20 % restocking fee. You will need a RMA to return an item, please request one by sending us an email to universalcubanchain@gmail.com, include your order number and reason of return.

Once you receive a RMA, please type it on the outside of the box and follow instructions provided by our Returns Department

Returns without a RMA will not be accepted it. Customer is responsible for shipping charges; we strongly recommend to use any kind of tracking tools when shipping returns.

All import duties and taxes are the responsibility of the customer.

Shipping charges from our location to yours are not refundable under any circumstances.

All items must be returned the same way you received your order -original packaging, parts, foam, etc-.