Customer: “Excuse me, but I can’t seem to find the stairs to your second floor.”

Me: “Ah, well ma’am, that’s probably because we don’t have a second floor.”

Customer: “Yes you do, I’ve shopped here for 5 years. I’ve been to your second floor several times. If you look at this store from the outside, you can see that it’s big enough to house a second floor.”

Me: “But there are no windows to show the second floor. No ma’am, we have that high ceiling instead. We never had a second floor.

Customer: “YES YOU DO! Now stop screwing around with me and tell me where it is!”

Manager:*overhearing this conversation* “Ma’am, I’ve worked here since our store opened 10 years ago. We’ve NEVER had a second floor.”

Customer: “You’re lying! Tell me where the stairs are or I’m going to report your behavior to your corporate offices!”