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I have installed it and had it working for about 4 years or so. What version of BO? I do recall in that environment having a BOMAIN directory on the users home drive. I can't remember if that was universe related or not, but it did work very well.

I've installed it, when users access the app they can login. However when they run a generate a report it errors out unhandled exception uknown video card etc etc, although it works from the server directly. Any ideas?

OK, I think I may know what the issue is, so some help would be good. On the Citrix server the application BO is creating a temp folder under p:\document&setting\username\temp\ and as a "normal" and it fails as a normal users. If I access it as a domain admin it works fine..any ideas?

However this has not resolved the issue, when I connect to BO via Citrix, a folder P:\Documents and Settings\username\Application Data\Business Objects\Business Objects 11.5 is created on the Citrix server. When I try and run a report it errors out. When I log off the P:\Documents and Settings\username is removed automatically

However If the user account is added to local admins it works fine, the folder is created and is not removed after. I have also changed the other values in the HKLM\SOFTWARE\BUSINESSOBJECTS\SUITE12.0\DEFAULT\SHARED\GENERAL\DIRECTORIES if the values where;

Well it's clear there is a permission issue somewhere going on.to bad it hasn't workt for you so far.

Try to figur out where it could be.I would suggest you'll give a normal user rights to the \Program files\Business Objects folder and work from there to get the picture where the lack of permission is. So far we dont have issue's like this in our envoirement.

I've adding the permissions for normal users to the \Program files\Business that hasn't worked.

What I now know is that changing the temp to point to users home folder does copy data from BO to it. However when users access the BO published app it still creates a P:\Documents and Settings\username\Application Data\Business Objects\Business Objects 11.5 folder with following sub folders

Euro, LSI,Remote,Shdata,universes and XMLFilters these folders are larger than the one in their home directory. Is there anything else I can try? Seem to be on a lost cause at the moment [:'(]

I have found the answer from SAP . The reason for the error is because the universe file is larger than 1MB and Citrix crashes out if a file is larger than 1MB. This has been resolved and installing the latest service pack for BO. This is a known issue for BO on Citrix

good thing you've found the answer.It's always recommendable to have installed the latest updates and hotfixes before searching for detailed troubleshooting. We didn't have the problem probably because we have the latest hotfixes running.