Most of our ebooks are available for immediate download and can therefore be delivered to any place with an Internet connection. We also ship our discs and any other products worldwide. If there are post office services your area, we will mail your order. For international orders we use airmail which typically takes 5-12 business days, for domestic orders (inside the UK) we ship priority, first class or media mail which usually need 2-5 business days to be delivered. If you add to this one day of processing for us to prepare and package the order, you have a good idea of when to expect your package in the mail. On rare occasion the postal service looses a package. Do not worry email us and we will send you a replacement.

In case you experience any difficulties with our products or our website, we will do anything in our power to correct it. Whatever the issue or problem may be, please email us. We are committed to the highest level of customer service.

In the case of a production error we will send you a new disc. Any returns due to production errors have to be made in the first 14 days, starting at the day when the product was delivered. Please return merchandise to the return address provided. If you cannot read or access our discs please make sure that the problem is indeed the disc and not your drive. Sometimes old or low quality drives may experience reading difficulties. We suggest you try reading our discs from a different drive in order to verify if the disc is broken. We verify all our discs to ensure highest quality and readability, but errors can slip through our quality assurance. We only use brand quality discs.