All orders from this warehouse under $100 are eligible for a $7.95 flat shipping rate per order.
All orders from this warehouse over $100 are eligible for FREE SHIPPING.

When can I expect my order to arrive?

Ships Within: 1 Business Day Expected Delivery: 2 to 4 Business Days

Items are shipped via UPS Ground within 1-4 business days.

Product ships from Mansfield, MA 02048.

Please contact Customer Service to initiate a return. You must have a return authorization number prior to sending items back to us. Items in their original packaging, with any associated hardware, can be returned to the warehouse within 60 days from the date the items were received with a 25% restocking fee. Orders that are over 61 days old from the date of receipt, may only be returned for a store credit. If your order was shipped with free shipping, the $7.95 shipping subsidy will be deducted from your credit. If your order is received with damaged items, please notify us within 24 hours for a replacement. Any discontinued or special order items are not eligible for return.

Please contact our Customer Service department at 1-800-530-TAIL(8245) for assistance with returns or if you have questions about our return policy.

All items in a Black finish have a lifetime warranty. Plated finishes and special orders are not warranted aside from manufacturer’s defects.

Please contact our
Customer Service department at 1-800-530-TAIL(8245) for assistance with warranty questions or claims.