Privacy Policy

We believe that the responsible use of personal information
collected on this website is critical to its business objectives
and reputation. As part of our commitment to privacy, we have
adopted this online privacy statement. The extent and type of
personal information we receive from you on our external websites
depends on the information you provide to us.

We only use your personally identifiable information to respond to
your requests and to provide you with information about Places for
People Group services, unless we obtain your permission to use your
personal information for other purposes.

The personal information you provide to us will be retained only
for as long as necessary to fulfil the purposes for which the
information was collected or as required by law. We do not share
personal information with third parties except as necessary to
carry out our business or as required by law or other legal
processes, and we never sell your personal information.
Furthermore, personal data collected by Places for People may be
transferred to other member companies of Places for People where it
is necessary to meet the purpose for which you have submitted the
information.

Places for People recognises its responsibility for protecting the
online privacy of your personal information. If you have questions
or comments about our administration of your personal information,
please contact us. You may also use this address to communicate any
concerns you may have regarding compliance with our Online Privacy
Policy.

Places for People Group subsidiary companies are registered data
controllers under the Data Protection Act 1998. We never make your
personal information available to other companies for marketing
purposes other than for the marketing of Places for People branded
products and services.

This website may contain links to other websites that are outside
the control of Places for People and are not covered by this
privacy policy. The privacy policy of these other sites may differ
from this one.

Fair Processing Notice: Data Protection Act 1998

Why Do We Need to Collect and Store Personal
Data?

Places for People will process, i.e. collect, store and use the
information you provide in a manner that is compatible with the
Data Protection Act. Wherever possible, we will seek your direct
consent at the time that the information is provided, for example
on housing application forms or when signing your tenancy
agreement.

When you provide the information you will be told what it will
be used for and whom it will be shared with. However, you need to
be aware that Places for People is required periodically to share
your information with other agencies to help reduce crime or
investigate fraud.

We may also need to share your personal data with other service
providers who are contracted to carry out services on our behalf.
These providers are obliged to keep your personal details secure
and use them only to fulfil your service request.

Places for People work closely with local authorities and
community organisations and often needs to share information with
them in order to deliver your services. However, we will not supply
these organisations with your information unless we are satisfied
that equal measures are in place to protect the information.

Once your service has been delivered or your tenancy ended, your
information will be retained for a specified period to enable any
further related services to be delivered to you or to allow you or
Places for People to deal with any follow up actions. The
information will then be destroyed in a controlled manner. The
retention of this information will be in accordance with the Places
for People Retention Policy.

Joined-up services: sharing across Places for People
Group

Places for People is committed to delivering accessible,
appropriate, timely and effective services and it is important that
it can properly co-ordinate what it does for your benefit and may
share your information across services within the group.

You have the right to opt out of this or any other data sharing
initiatives. However, remember that Places for People is only
collecting it for the purpose of providing the services on offer to
you.

Sharing information with local authorities, community
partners and other agencies

Places for People has a responsibility to promote social
wellbeing and to work with local authorities and community partners
such as the Police, Health Services and voluntary services in order
to preserve life, reduce crime and improve our communities. To
promote our tenants' social wellbeing Places for People may need to
share your personal and sensitive information with these local
authorities and partners.

We may also utilise other company's data to carry out research
so that we can tailor our services, carry out credit checks or for
debt recovery purposes.

Wherever possible your consent will be obtained at the time the
information is collected, for example on your housing application
form or when signing your tenancy agreement.

How can I find out what personal information you hold
about me?

You have a right to know what personal data is held about you.
This is known as a Data Subject Access Request. You should simply
write to your local Housing Team with a request.

We may send you a form to complete, which asks you for the type
of information you are interested in obtaining if it is not clear
in your initial correspondence.

A fee of £10 is charged to process your request and you may be
asked for identification so that we do not provide your data to
anyone else. Copies of your personal information will then be
supplied to you within the 40-day period required by the Act but we
strive to provide it well within that period.

If you believe that any information we are holding on you is
incorrect or incomplete, please inform us as soon as possible. We
will promptly correct any information found to be incorrect.

You can find more information about your rights on how we handle
your personal data from the Information Commissioner on 01625 545
700 or via their website http://www.ico.org.uk/

Cookie policy

Like many websites, we use cookies to improve your experience of
our website.

What's a cookie?

A cookie is a small text file that's stored on your computer.
Cookies allow us to:

distinguish you from other users of the website

provide you with a good experience when you browse our
website

improve our site

Browser settings

You can usually control of most cookies through the settings on
your web browser. To find out more about cookies, including how to
see what cookies have been set and how to manage and delete them,
visit allaboutcookies.org.

So what cookies do we use?

Cookie

Name

Purpose

Information

Google Analytics

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These cookies collect information about how visitors use our
site. Information is collected anonymously. We use the information
to improve the website. Information collected includes the number
of visitors to the site, where visitors have come from and pages
visited.