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VACANCY ANNOUNCEMENT NUMBER: 11-ADM-MONUC-425141-R-ENTEBBE
Remuneration
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Responsibilities
The incumbent reports to and is under the direct supervision of the Regional Service Center (RSC) Chief. The Operations Manager is responsible for the following: Oversee and implement projects/programmes/operations except those under the direct supervision of the RSC Chief. Achieve RSC key performance indicators (KPIs) as well as all Service Level Agreement (SLAs) components for each RSC project/programmes/operations. Optimise process, policy, and system for the projects/programmes/operations, as required. Propose and lead change management in projects/programmes/operations to achieve improved results. Maintain close contact with the Missionsâ RSC Focal Points and other Mission Technical leads to ensure solid understanding of Mission priority objectives for RSC deliverables. Achieve customer satisfaction objectives as measured by RSC performance surveys. Implement corrective/satisfaction improvement actions as required. Administer operational data to support charge back to Missions. Report on cost and performance of projects and recommend improvements. Ensure adequate RSC operations staff technical skills, training and commitment. Develop client orientation and focus among all RSC operations staff. Ensure performance benchmarks are understood and met by RSC operations staff. Ensure staff succession planning/ rotation and RSC project resources.Perform other related work as required.

Competencies
Professionalism - Demonstrated ability to provide technical advice in a broad range of human resources, financial and administrative areas; Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of peace operation; Leadership - Demonstrated ability to provide leadership and take responsibility for incorporating gender perspectives into substantive work; Commitment to the goal of achieving gender balance in staffing; Strong managerial/supervisory skills, tact and negotiating skills, good judgment and decision-making skills; Communication - Proven ability to write in clear and concise manner and to orally communicate effectively; Ability to prepare reports and defend recommendations; Technological Awareness - Solid computer skills including proficiency in word processing, spreadsheets and relevant software packages; Client Orientation - Considers all those to whom services are provided to be "clients" and seeks to see things from client's point of view.Ability to identify client's needs and match then to appropriate solutions. Ability to establish and maintain productive partnerships with clients. Managing Performance - Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
QUALIFICATIONS

Education
Advanced university degree (Masterâs degree or equivalent) in Business or Public Administration, Human Resources Management, Finance, Accounting, Law, or related fields. A first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of the advanced university degree.

Work Experience
At least 10 years of progressively responsible experience in human resources, budget, finance or general administration, and field operations. Experience in handling complex organizational issues at the international level. Hands-on experience with UN administrative/financial policies and practices is an asset.

Languages
Fluency in spoken and written English ; knowledge of French is desirable

Other Skills

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). English and French are the two working languages of the United Nations Secretariat. The United Nations Secretariat is a non-smoking environment.THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED.
How to apply

All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark.

Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to âMy UNâ page and check the status of your application by clicking on âView Application Historyâ, and resubmit the application, if necessary.

To start the application process, applicants are required to register by opening a "My UN" account. Go to Login, and Register as a User. Fill in the form and choose a User Name and Password.

After opening the account, applicants may apply for vacancies using the Personal History Profile (PHP) provided. Once the PHP has been completed for a particular vacancy, it can be saved and used for future applications. The PHP may be up-dated, when necessary, for future applications.

In completing the PHP, please note that all fields marked with an asterisk must be completed.

UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reports to the relevant HRO/PO via fax.