Job Description

COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

SAP Product Support makes sure that the core business processes of our customers run efficiently. We help our customers to reduce the total cost of ownership and maximize the return on investment of their SAP Cloud solutions. As a Cloud Support Engineer, you will enable customers to implement and operate their SAP Cloud solutions efficiently by providing state-of-the-art support services. In support capacity, you will be responsible for the root-cause analysis of product and configuration issues and solving incoming customer problems, which are reported online through CRM System or in direct contact with the customer. This will, at times, involve liaising with development. Utilizing team work, knowledge databases, problem simulation and working remotely on customer systems, we resolve issues while achieving excellent customer satisfaction and maximizing SAP’s value for the customer. You will be part of a team tasked with developing SAP Support Processes. As such you will need to have an open mind, be very flexible and drive ideas on how to use the latest technology to optimize our customer support.

We are looking for energetic and innovative talents to build SAP Cloud Support in China, one of Global support delivery centers.

SAP Cloud Support covers all on-demand products from SAP, such as SAP Business ByDesign, SAP C4HANA Sales/Service etc.

Provide recommendations for improvement regarding Product and Support process to Development Support.

Provide consulting for customers on procedural issues and queries.

Share knowledge with the team.

Maintain Technical Knowledge Database.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

EDUCATION

Second year of Master Student candidates, Can meet 4 days full time per week and can last for six months at least and will graduate by 2020.

No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable

SKILLS

Sound language skills in both Japanese and English languages.

Excellent interpersonal and communication skills (oral/written).

Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus.

Good knowledge in Business Application is a plus.

MINDSETS

Strong customer and quality focus

Good team player

Proactive work attitude to drive project/task from start to completion

Demonstrated problem solving/analytical skills

Willing to learn new knowledge and take challenging tasks

Able to handle multiple tasks in parallel

Self-motivated and goal achiever without close supervision

High level of mental maturity

WORK EXPERIENCE

Not required

Previous internship or working experience on a customer facing position is a plus.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Requisition ID: 188020Work Area: Customer Service and SupportExpected Travel: 0%Career Status: StudentEmployment Type: InternCOMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps...