"Their email returns was none existent. Phone calls, I was told they would email me. didn't happen. I called after 4pm their time and talked with a Rep. They checked and gave me a possible ship date. I called that date and the checked and gave me a shippers name and tracking number.Do call later in get a Rep to check and contact you.I'm happy with my purchase."

"I received wonderful information from Ken and he was incredibly knowledgeable on the types of chairs I was looking at. He gave me great advice and even took the time to understand my medical needs. I cannot wait to get my chair! I have surgery tomorrow 1/31/17 and once my chair arrives in a few weeks, I am sure I will be a very relaxed and comfortable woman as I go through a year recovery. "

"We purchased a motor for my moms chair in September. The part sent did not work. After finally reaching someone they agreed to our returning the part. They said upon testing the part they would issue a refund. The part was received by them on October 2. After several emails and phone messages they finally responded by email and said a refund would be issued. It is now three months later. They no longer respond to my emails or return my calls and no refund has been issued. They are not a reputable company. "

A website that doesn't have much interaction (5 month Order) with the chair maker!

"About a 5 month (from order with money paid) to final delivery! During which time I sent 10 inquiries on the status, 3 inquiries were answered, 7/20 ordered8/25 (inquiry). Check back 9/109/20 inquiry will get back in 48 hrs-no answew10/1 inquiry will get back in 48 hrs-no answer10/25 inquiry will get back in 48 hrs-no answer11/10 inquiry. Said item was in line for delivery11/30 inquiry will get back in 48 hrs-no answer12/04 inquiry. Said item will be shipped that week12/11 inquiry. Said item will ship in 2-3 days12/16 phone call asking if someone would accept.

I ordered a the cloth version, I realize that this would take longer! But on the liftchair website they do not state anything about time periods. I began to check BBB ratings to see if I was out $1,800. A bit scary. The chair is great, but time periods and communication need to be addressed on the website. Possibly a partial down payment!