Cancellation Policy

ASP does not honor cancellation for Memberships or Reports, because you can download all the reports once you have joined and we don’t know if you have done so or not.. We strongly urge you to check out the non-member areas of our site before joining, so that you can make an informed decision. All of the Reports that are available to non-members have summaries so that you can determine if the content is likely to be what you are looking for. Please read the summary before ordering. ASP does honor cancellation of registration for ASP workshops if the cancellation is done 30 days or more in advance. see the event order page more more information.

At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability

Chris Vejan, Digital Support Comres Lead

The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.

Kevin Williams, Jive Software

The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.

Matt Phillips, Symantec

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The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.