Ms. Gale: "We recently placed a public service announcement on the FBI's web site so that we can promote our tough stance on Hate Crime violations."

Mr. Schiff: Education is the key. Gale says being out in the various communities in around the city is important to show citizens what the FBI is doing every day…

Ms. Gale: "We've implemented a Community Relations Executive Seminar Training. We have the Youth Academy program and we've noticed that sometimes there is a breakdown in communications and that's one of the reasons why we implemented these programs so that we can begin to share information with the community."

Mr Schiff: There's plenty more about Community Outreach on the Internet at fbi.gov. I'm Neal Schiff of the Bureau and that's what's happening at the "FBI, This Week."