Purchase two Kenmore 'Power Miser 6' 50 gal electric hot water heaters (2 heaters, 1 yr. apart) and installed them properly. One failed in 4 yrs. After an $89.00 service charge to confirm tank failure and leakage they did ship a replacement to the home. The second one...

I purchased a Sears Kenmore Gas Water Heater and had it installed 3/17/2015. Heater stopped working September 1st, 2016. Waited 12 days for warrantied part to arrive and be installed. Heater stopped working again on August 30th, 2017. Am in the midst of again waiting...

My water heater failed 8 years before the warranty is up.I called Sears service department. It took 3 days for someone to come. He was late. Then they didn't have the part that was needed to fix it. The technician said he would expedite the part, but it is 5 days later...

We bought our Kenmore apartment washer and dryer around April /07. We had it fixed twice by the three month return mark for not going into spin cycle and draining the water. In that three months I told the lady we wanted to return it and she said we couldn't only...

Kenmore Products and Services

Kenmore - Warranty problems!!!

Worst customer service I have ever experienced with water heaters. Go with Rheem or anything other than Kenmore. Product is garbage, customer service is garbage, warranty department is garbage. The last lady I spoke with was very rude, and did nothing but give me the run around.