Use of AI in Retail Set to Explode 87 Percent

By: MARJORIE BERMUDEZ

Retailers are increasingly turning to service and automation technologies that leverage AI in order to to unlock new revenue, reduce costs and increase customer loyalty, satisfaction and lifetime value. ...View Full Story

Jim's Takeaway: The bar is being raised for the use of artificial intelligence - I think this will raise the bar for customer interactions. The "FAQ" page will be a thing of the past, as people expect to get guided, customized help in realtime.