21 March 2012

things that make me grumpy #2

This is my BT landline phone. You probably can't see what it says on the display, which is part of the reason for showing it to you. Let me tell you what it says: "1 NEW CALLS".

Now, dear BT. How your customers love to hate you. But you've no idea, have you? Absolutely none at all.

So let me explain. Is there any point in me knowing how many calls I might have had in a day? Not for me, there isn't. But if you want to give me information that YOU might think is useful, then do me a favour and make it legible. And while you're about it, bloody well tell me in ENGLISH.

I would have phoned* you to explain this. But then you're a telecoms company and you won't allow your customers talk to anything but machines, will you?