Contact Support

Support is provided for Data 21 Customers and companies actively evaluating a Data 21 solution.
The Data 21 Support Team is available to answer questions during Data 21's normal business hours.
Web support applications (Online Documentation, Emergency Keys, etc.) are available 24hrs, 7 days a week. However, any
subsequent action required by the Data 21 Support Team will be taken during Data 21's normal business hours.

Office Hours:

Current PST:

1:25:23 AM

Your IP Address:

54.236.234.60

Server IP:

10.21.21.164

Data 21 Support: (Normal business hours)

For support issues please send email to support@data21.com.
If you have a Job failure, please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT
output in the email body or as a ".txt" attachment. If you wish to speak to our tech support team by phone,
please indicate that in the email along with a phone number and best time to call. Or call 424-271-8158 after sending the email.

Data 21 Support: (After Hours Emergency)

For emergency support issues please start by sending email to support@data21.com.
If you have a production Job failure, please include the Job (JCL and SYSIN Parameters) as well
as the SYSPRINT output in the email body or as a ".txt" attachment. For support issues of immediate
critical nature that cannot wait until the next business day, call 805-748-4489 after sending the email.