Payments

Payment is required at time of purchase via Paypal. You may pay with a credit or debit card through Paypal even if you do not have a Paypal account. Please contact me if you have any questions.

I will not make or ship any item until payment is received and final proofs are approved.

Payment for wedding invitations and other custom orders will be required after the design(s) is approved and before printing begins.

Shipping from United States

** ORDER PROCESSING **
Orders are processed within 1 week after payment is received. Personalized digital files will be emailed within 1-3 business days. Please allow one to two weeks for custom design requests (this does not include color/font changes, only custom graphics).

** PROOFS **
I provide digital proofs for all of our products. Since names are different often the font we have used may not work for you. We work very hard to create exactly what you are looking for. We will not process orders until they have been approved by you :-)

** SHIPPING COSTS **
Shipping costs for most items are shown in the listings. Shipping for invitations and other varied quantity orders will depend on the size of your order. The price of shipping includes special packaging required to keep your order safe. All orders are shipped via USPS First Class (2-5 business days) or Priority Mail (1-3 business days). Upgrade to faster shipping options are available upon request.

** INTERNATIONAL SHIPPING **
Please note that in January 2013, USPS pricing for international shipping went up dramatically. I have updated my shipping prices to reflect the increase but if you plan on ordering more than one item, please contact me for a custom listing so that I can charge you the appropriate pricing and we can avoid overcharging. If you love a design but don't want to pay the shipping, I also offer digital files (for personal use only) that you can print yourself. Please contact me if you would like to purchase a digital file of any of my stationery designs.

** EXPEDITED ORDER PROCESSING **
If you need to receive your order by a certain date, please contact me PRIOR to ordering to make sure I will be able to print and ship within your required time frame.

*** Please note that I am not responsible for shipping delays once your package is delivered to USPS. First Class shipping generally takes 2-5 business days. Priority Mail takes 2-3 business days. If you need delivery guaranteed on a specific day, please let me know and I will inform you of your options.

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 2 days of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Returns and exchange details

I strive to ensure your satisfaction. I send out digital proofs before fulfilling your order so please look for an email after you purchase. We can make any changes you might like with digital proofs.

If you are unhappy with your order, please contact me and I will be happy to work with you to correct any problems that arise.

Delivered digital files are nonrefundable.

I am unfortunately unable to provide refunds for custom orders unless a mistake was made on my end. Please contact me if you have a problem with your order and I will gladly do my best to resolve it.

Please note that all computer monitors show colors differently so if you are particularly concerned about a color on your invitation/announcement/note card, please contact me to ensure the color you are looking for is what you get.

Also, the design you see in the digital proof will be what you get on the printed invitations. If you feel the item is missing a design element or the color is not correct, please inform me before approving the item so that we can correct it before printing.

Finally, please review all proofs for spelling and any other copy errors before approving. A reprinting fee will be charged if your order needs to be reprinted due to copy errors.

Additional

YOUR ORDER
Please note that orders arrive unassembled. "Folded" notecards will arrive unfolded but are scored for easy folding. I apologize for any inconvenience but I am currently unable to offer gift wrapping or special packaging for gifts. I would be happy to point you in the direction of some wonderful wrapping/packaging options if you are purchasing Pink Lily Press stationery to give as a gift.

A LA CARTE PRICING
All of my invitation designs are available on your choice of paper with your choice of add-ons. Please contact me should you have questions regarding pricing and/or add-on options.

CUSTOM DESIGNS - WEDDING INVITATIONS
I may ask for a $50 non-refundable deposit for any custom wedding invitation design (this does not include color, font or layout changes on existing designs). The deposit will be applied to your full printed invitation order once the order is placed. If you prefer to purchase a digital file, the custom design fee will be charged in addition to the digital file charges.

CUSTOM DESIGNS - PERSONAL STATIONERY, ETC.
A custom design fee will be charged on a case by case basis (this does not include color, font or layout changes on existing designs). Please contact me with your design request and I will let you know what the custom fees will be.