E-mpower.it Reviews

The team at E-mpower IT have mastered the art of combining their technical knowledge with the delivery of a friendly, responsive and cost-effective service that has served St Peter & St James Hospice very well since 2007. I would have no hesitation in recommending their IT support services to others.

I have known E-mpower IT since 1999 when they helped me fine tune specifications for a new IT system which helped with a business merger of two businesses allied to the NHS. Working with them was enjoyable.... the team there has the correct meld of friendliness, professionalism and approachability which businesses should be able to expect....and it is excellent at de-mystifying some of the more technical, jargonistic aspects of IT. Latterly, in the sole owner SME sector, I have found no difference in E-mpower's responses......fantastic ( a word which, if checked in the mirror, is virtually always accompanied in its delivery, by a smile!
David Thomas

Peter Burholt, Director, Peter Burholt Ltd
E-mpower.IT has ably supported my consultancy business for over ten years, through both growth and nationalisation.
Peter Burholt Ltd advises clients on the development of catering and hospitality services throughout the UK. E-mpower.IT has given practical and focuses advice, and the on-line problem solving service has enabled the consultancy to fully function 24/7.
We require professional, up-to-the-minute advice from a trustworthy source. E-mpower.IT provides this and more.
I could count on one hand the number of organisations I would recommend to my clients. This has happened with great success. Surely, this is the best accolade to give E-mpower.IT?

We retained Empower-IT in 2001, to sort out the chaos caused to our IT systems by a City based firm.
This task Empower-IT did in double quick time and thereafter ensured that our systems ran smoothly under their watchful eye. Their customer service was always excellent, I cannot remember ever experiencing any frustrating down time.
They went on to build our website, that attracted 250 thousand viewers per month.
In 2005 we set up a subsidiary company offering WEEE compliance to our clients. Compliance was IT based and our systems were primarily designed by E-mpower-IT, enabling us to provide a successful compliance service with just 4 staff.
During the intervening period E-mpower-IT supported us with a management consultancy and frequently stepped into the breach when we needed outside specialist help on such matters as logistics .
Not just a supplier they became a valuable member of our team, during my time as the Director of Lighting Industry Federation and the Chief Executive of Lumicom.
Ernest Magog (Retired)

About us

E-mpower.IT offer almost 20 year’s experience in the IT Support industry. Based in Burgess Hill, West Sussex, we’re the specialists in IT help and support for small to medium businesses and ‘start-ups’ in Sussex and the South East, covering Brighton, Lewes, Burgess Hill, Haywards Heath, Crawley, London and more! Our focus is on customer service and providing cost effective IT solutions. If you are looking for Managed IT support and guidance at a price to suit your budget, look no further.

We believe in:

◾ Listening to your needs and requirements
◾ Offering a full spectrum of quality IT services and products to suit you
◾ Providing rapid response IT support and solutions coupled with strategic planning
◾ Speaking to you in English, as opposed to ‘techie speak’

Our philosophy is Absolute Service™ – if IT is a hassle and takes up too much of your time or you simply need IT Support, e-mpower.IT can help. Services include: installing software to sourcing hardware, help with choosing a suitable antivirus product for your business, to providing on-going support including help with backup and disaster recovery. There is also a range of bespoke IT Support packages available. Speak to one of the leading IT Support specialists in West Sussex, so you can get on with what you’re best at – running your business.

Great Service?

E-mpower.IT pride ourselves in offering a very high standard of customer service, in-fact we often say that first and foremost, we are in the customer service industry, it’s not just about fixing the job but offering the sort of customer service you would want and expect from an IT Support provider.

However, even if we think we’re great, it’s always best to hear what our clients say. That’s why in April 2017 we conducted a feedback survey with our clients, focusing a proportion of the questions on service levels.

The results showed that e-mpower.IT scored well in key areas, which we believe are paramount to a client or potential client when working/choosing an IT Supporting provider. Key results were:

Speed of service – 93% were very satisfied or extremely satisfied

Ability of e-mpower.IT to define and understand your needs clearly – Over 96% were very satisfied or extremely satisfied

Sponsorship

In April 2017, e-mpower.IT became the proud sponsors of Burgess Hill Rugby Football Club. Jaffer Lokhandvala announced ‘I am delighted that we have been able to sponsor a local Club and hope this will be the start of a long-term relationship.” For more information on this story read on

If you would like to benefit from IT Support with a focus on excellent customer service, contact us on: 01444 250404, sales@e-mpower.it