Kathleen responded to my questions. Some of my meager postings were for me, not completely related to the course. (I appreciate that space!) But when I did post a question or concern, there was a response within minutes or at least hours. Very much appreciated!!!

All the Otter Group folks were helpful and encouraging. Never a harsh word. Never a belittling moment. I was always amazed at how nice they were. And it couldn't have been easy for them. Such a wide range of people to assist and then there was that uncalled for and unfounded criticism.

Kathleen Gilroy did a great job of providing direction for our group during a conference call. She has a lot of knowledge and has done a lot of reading in the area we were discussing which was a big help.

Kathleen from the Otter Group gave me two helpful OPML reading lists to learn about OPML.

Kathleen G.'s posts helped me feel better about having such a hard time with our topic.

Kathleen, … all came through at one time or another with very helpful posts or responses to my questions.

The Otter Group was very responsive by IM andor email any time the blog system was not working properly or a function was not obvious.

Also, since I'm setting up a blogwikiflickr, etc. I really appreciate how Otter had all of this packaged. That was the good news. The bad news is that I'm trying to figure out 'plug ins', 'skins', 'templates' heck...I've first got to figure out WHICH blog service (their service or mine???) THEN figure out how to configure it. It will happen, but I feel like I've been given a taste of something wonderful, but I never got to go into the kitchen to see how the ingredients were selected, measured and put together.