Scheduling a Visit:

All visitors must pre-register online or via a kiosk in the lobby of Maple Street Correctional Center (MSCC) at 1300 Maple Street, Redwood City, CA 94063. There may be a 48 hour processing period between registration and scheduling the first visit.

All visitors will utilize the video visitation stations at Maple Street Correctional Center to visit inmates

Visitors will schedule visits via the Video Visitation website. In the event a visitor does not have access to a computer or does not have an email address, a kiosk will be available in the lobby of MSCC. From that kiosk, visitors can swipe or scan their ID to register, sign in, and schedule their next visit.

All visits will be scheduled at least 24 hours in advance. Visitors may schedule up to one week in advance. A visitor may schedule by:

Scheduling online

For visitors who do not have computers or email addresses, a Video Visitation scheduling kiosk is available

Visitors must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit. Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time. If a visitor is more than 15 minutes late the visit is automatically cancelled. Cancelled visits will not be rescheduled. All visiting times will end on schedule.

Online help is available on how to use the visitation system.

Visitors can call the visitation Scheduling and Registration help line at (855) 208-7349 for scheduling help, 7 days a week between 8:00am and 10:00pm.NOTE: This is a help-line only. Visits may not be scheduled by phone.

Visitor Identification:

In all cases, visitors will need to provide proof of ID to register for visits. Acceptable ID can be any of the following:

U.S. Driver’s License

U.S. Identification Card

U.S. Immigration Identification

Military Identification

Valid Passport

Other Government Issued photo ID

Dress Code Restrictions:

Visitors are required to dress appropriately while visiting inmates.

Shorts, skirts, and dresses must be at least as long as the bottom of the fingertips when arms are placed at the sides.

No bare midriffs, low-cut tops, or any revealing or provocative attire will be allowed.

No gang attire or gang insignias will be permitted.

No bandanas, beanies, hairnets, hoods, or hats.

No steel-toed boots or shoes that will not clear the metal detector.

Visitors will not be permitted to wear “stiletto” type heels, as this would heighten the risk of injury within the facility.

If dressed inappropriately, the visitor will not be allowed to visit. Final determination on clothing will be made by lobby staff.

Visitation Rules:

Any inappropriate behavior will result in immediate termination of the visit and may result in the loss of future visiting privileges.

A maximum of two (2) visitors (including children) will be allowed per visit. Inmates will be allowed two (2) visits per seven day period.

Visitors appearing to be under the influence of alcohol or drugs will have the visit canceled, may be barred from future video visitation visits, and may be subject to arrest.

Damaging or defacing visitation equipment may result in criminal prosecution.

Visitors who allow unauthorized persons into the visiting booths with them will have their visit cancelled and may lose future visiting privileges. During a visit, the visitor is required to remain in the visitation booth. If the visitor leaves the visitation room, the visit will be terminated.

Visitors who are disruptive, disrespectful, verbally abusive, or argumentative with staff or other visitors will be asked to leave the facility and have their visit cancelled and may lose all future visiting privileges.

Visits may be canceled without advanced notice for security reasons and/or any other reason deemed necessary by the Watch Commander and/or his/her designee.

Children may not be left unattended anywhere at the Maple Street Correctional Center at any time. A member of the Service League of San Mateo County may be available at certain hours of the day to attend to children in the Family Waiting Room located in the Maple Street Correctional Center lobby. Hours are subject to change.

No cell phones, electronic devices, gum, beverages, or food will be allowed in the MSCC Lobby or visitation area.