Frequently Asked Questions

​HOW IT WORKS FAQs

Do I have to be a member to shop at The ER?No, you must have a valid Colorado issued Medical Marijuana card and government issued photo Identification.

Is the ER a recreational shop? No, all dispensaries in Colorado Springs provide only medical marijuana to patients with marijuana registration cards. The closest recreational shops are located in Manitou Springs to the west, Denver to the north or Pueblo to the south.

Where can I obtain a medical marijuana registration card? A physician must recommend medical marijuana as a treatment. There are physicians located throughout the state providing these services. Contact The Epic Remedy for recommendations in our area. For more information please visit www.colorado.gov/cdphe/medicalmarijuana .

Can I shop with the temporary paperwork provided by my physician? Yes, please provide the following documentation which was issued by your doctor: Registration application, physician’s recommendation, certified mail receipt, and government issued photo ID. For more information please visit www.colorado.gov/cdphe/medicalmarijuana .

Does my temporary paperwork have any restrictions? Temporary documents permit a patient to shop Monday through Friday 8 am – 5 pm, with the exception of holidays for up to 35 days after the date on your certified mail receipt.

Do I have to bring my Medical Marijuana Card OR Temporary paperwork AND government issued ID each time I shop? Yes, we must verify your Medical Marijuana Card OR Temporary paperwork AND government issued ID each time you visit The Epic Remedy.

Can I laminate my Medical Marijuana card? No, any alteration including lamination, will void the card.

Can the ER help with a lost, stolen or replacement card? Yes, we have the proper paperwork and a notary onsite to assist you with this process. Please ask to speak with a manager.

What does the ER offer first time patients? During the period a patient uses his or her temporary paperwork they will receive member benefits and pricing. After receiving your permanent registration card from the state, you will continue to receive member benefits for your next three visits. If you currently hold a registration card and have never shopped at The Epic Remedy in the past, then you will receive member benefits for your first three visits.

May I purchase marijuana on behalf of another person? No, unless you are permitted to do so by the medical marijuana division. This is to provide for patients who may not be able to travel. www.colorado.gov/cdphe/medicalmarijuana Notification of such intentions without authorized documentation will result in the suspension of shopping privileges. Dispensaries may only sell directly to the patient prescribed such treatment by their doctor or to their designated care giver.

MEMBERSHIP FAQs

How does membership work? Your physician recommended that you be permitted to grow a certain number of marijuana plants for your personal use as medicine. The number of plants is typically six, although your physician may recommend more plants depending on your health condition.

The patient is making an agreement with The Epic Remedy when becoming a member. The patient is allowing The Epic Remedy to grow plants on their behalf. In return The Epic Remedy provides discounts and special offers for allowing us to grow your plants. By law you must maintain your membership with The Epic Remedy for a minimum of 30 days. NOTE: Medical Marijuana Dispensaries can only grow the number of plants patients have provided. For example, if a dispensary has 6 patients and each provides 6 plants then that dispensary can grow 36 plants, no more.

How long does my membership last? As long as you wish or the expiration of your registration card. When your card expires you must renew your membership with The Epic Remedy in order to receive member benefits. The state resets all dispensary membership registration information upon expiration of your card.

What are the benefits of being a Member with the ER? The ER offers a discount monthly (your anniversary date) and on your birthday. You receive $25.00 off the purchase of $50.00 or more. Benefits may be used to purchase any product containing marijuana and apparel items. Benefits DO NOT apply to accessories or discounted products, this includes discounted marijuana products.

When Can I use my member benefits at The ER? On your “anniversary” date or your birthday. Your anniversary is the day you became a member. Ex: if you became a member April 20th then your anniversary is the 20th of each month. You may use this member benefit up to 7 days before your anniversary date or birthday. Yes, you do receive two benefits during your birth month.

Can I become a member while using my temporary paperwork? No, you must have your Colorado Issued Medical Marijuana card to become a member.

Are there any membership fees?No, there are no membership fees.

How do I become a member at The ER? The state requires you to register your membership. Together we complete the state form stating your agreement with The Epic Remedy. The Epic Remedy will mail the documents to the state.​

SHOPPING FAQs

What are your hours of operation? The Epic Remedy is open Sunday through Saturday from 8 am until 6:55 pm. All transactions are locked after 7:00 pm. We are open on Thanksgiving from 8 am until noon. We are closed on Christmas Day. These hours and holiday schedule are subject to change without notification.

Is tax included in the price of the product? Yes, we include tax in all of our pricing.

How much Medical Marijuana may I purchase per day? Most patients may purchase up to 2 ounces (56 grams) per day. You may apply these quantities on any combination of flower, concentrates, topical products or any other product(s) containing marijuana. Members with extended plant counts (7+ plants) may be able to purchase up to their physician recommended quantities. Please see a manager for details.

Do you accept credit or debit cards? We accept cash and provide an ATM onsite for your convenience.

Where do I store my Medical Marijuana after purchase? *Upon leaving The Epic Remedy, it’s best to keep your marijuana in the bag with your receipt until you reach your destination. Never drive with marijuana within your reach. When at home observe the same principals used for any medicines. Keep out of the reach of children in a cool dry place etc...

BEING A GOOD CITIZEN FAQs *

Can I use Medical Marijuana in public? *No, all use of marijuana in public is considered unlawful.

Can I drive under the influence of Medical Marijuana? *No, please refer to your local law enforcement agency for details.

Can I bring marijuana on my airline flight? *No, airlines have to adhere to federal guidelines.

Can I take marijuana out of the state of Colorado? Using any method? *No, marijuana may not be transported across state lines.

Is medical marijuana legal in National Parks? *No, National Parks located in the state of Colorado are regulated by the federal government. You are not protected under Colorado state laws and/or guidelines. Refer to the National Parks website for details.

* THE EPIC REMEDY DOES NOT REPRESENT ANY OF THIS INFORMATION AS LEGAL ADVICE. PLEASE CONSULT AN ATTORNEY OR STATE REGULATED AGENCY FOR SPECIFIC ANSWERS TO YOUR QUESTIONS. THE COLORADO DEPARTMENT OF REVENUE’S WEBSITE PROVIDES ACCESS TO THE LAWS AND REGULATIONS GOVERNING THE MEDICAL MARIJUANA INDUSTRY.

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