True Image 9.0(Build 2337) Backup stops at 0% Progress

I am trying to do a simple back of file/folders on my pc and everytime I do it it starts up and then just sits there at 0% Progress. I just let it go for hours and it just sits there with the little arrow going in the task bar, but the backup file size or update time never changes. I tried shutting down all the othere process running and still nothing. I cannot even cancel the task. I hit cancel and still just sits there. I was considering recommending this product to my company but am having second thoughts now.

- Run the following command in the folder you saved the file to: schedmgr.exe service start

If that does not help either then please do the following:

- Run schedmgr.exe application (see above);

- Issue the following commands:

service stop
service uninstall

- Close schedmgr;

- Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

- Run schedmgr application once again;

- Issue the following commands:

service install
service start

- Close schedmgr;

If the problem still persists then please do the following:

- Open the command prompt (Start -> Run -> cmd);

- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;

- Run Acronis Schedule Manager program (schedmgr.exe) once more;

- Issue the following command:

set logflags support

- Reproduce the problem and collect the log file schedul2.log that is placed in the \Program Files\Common
Files\Acronis\Schedule2 folder.

Please also provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Where do you save your image to?

- Describe actions taken before the problem appears step-by-step.

Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Please be aware that the build 2247 is a very old one. Acronis True Image 9.0 Home functionality has been noticeably improved since this build was released. That's why we recommend you to download and install the latest build (3567) of Acronis True Image 9.0 first. Please feel free to contact us again if any of the problems you reported still persists.

Please note that you should create new Bootable Rescue CD after installing the update.

To get access to updates you should create an account then log in and use your serial number to register your software.

You can find more information on how to use Acronis True Image 9.0 Home in the respective User's Guide.