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Covered California to Hire 400 Call Center Workers

The executive director of California's health insurance exchange says he is hiring 400 call center workers with the goal of alleviating telephone backlogs that have frustrated applicants.

Covered California executive director Peter Lee said during a visit to a Fresno call center on Monday that he expects the added help to bring down the average wait time and to better serve speakers of Spanish and other languages.

More than 250 people started work at the Fresno center this week, and Lee says the exchange will add another 150 workers there in coming weeks.