Return Policy

3DV is here for you, our goal is to ensure your complete satisfaction
with your purchase. Claims
for missing items or items damaged in transit must be received within
three business days of receipt of merchandise.

Refunds on returned items will be issued to you in the same payment form as
tendered at the time of purchase. if purchased with a credit card, once we have received the unopened item/s we will credit your account. Please allow
7-10 days for a credit to appear on your credit card statement. If
payment was made by check, please allow 10 business days for a refund
check to be issued.

Please read all conditions below. If conditions are not met, 3DV reserves the right to refuse the returned item. On physical products we do charge a 15% restocking fee.

How to return or exchange an item:

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.

To request an RMA number, please visit our contact page and send us an email with the request or call us at 800-206-7886 or 503-644-6000.

The RMA number must be clearly written on the outer box.

Ship via insured ground service with a tracking number. Return
shipping charges are the responsibility of the customer. We are not
responsible for lost or damaged packages.