Phone Unlocking Service

HeroUnlocker.com

The recommended method by the phone manufacturers and network providers.

The simple, fast, safe and legal way to unlock your phone.

This method is permanent and doesn’t void your phone’s warranty.

Your phone never has to leave your side.

Continue using your phone during the unlocking process.

First-class customer support available 24 hours a day by telephone, chat and e-mail.

You will be able to use your phone with any network provider in the world

PhoneUNLOCK INSTRUCTIONS:

How to Unlock an iPhone?

It has come to our attention that iOS7 has a new feature called Activation Lock.
How does Activation Lock work?
When you enable Find My iPhone on your iPhone, iPad, or iPod touch running iOS 7, the Apple ID and password you use for iCloud is securely stored on Apple’s activation servers and linked to your device. From that point on, your password will be required before anyone can turn off Find My iPhone on your device, erase your device, or reactivate and use your device.
Activation Lock is enabled automatically when you turn on Find My iPhone in iOS 7, or when you upgrade to iOS 7 from a previous version of iOS that has Find My iPhone already turned on.
To turn on Find My iPhone on your device:
Go to Settings.
Tap iCloud.
Sign in with your Apple ID, if necessary.
Turn on Find My iPhone.
Prior to unlocking a phone, make sure the previous owner of the unit has shut off findmyphone and erased all contents & settings.
For more info, see: http://support.apple.com/kb/HT5818
There are absolutely no refunds if this is case. Pleasure ensure you are checking to see if FindMyPhone is turned off before purchasing.
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Please backup your iTunes before you start (for safety reasons of losing data)

NOTE: USING AT&T SIM CARD TO DO RESTORE WORKS BEST FOR THIS PROCESS!

1. Please make sure that you are running the latest version of iTunes software on your computer. You can check it at http://www.apple.com/itunes/download

The next 2 steps are optional to unlock your iPhone, but these 2 steps will make sure that your iPhone is running the latest operating system software. If you do not have the original carrier SIM card or do not wish to update your firmware, please go to step 4.

2. If you've the SIM card from your original network (the network your iPhone is currently locked to), insert it. Connect your iPhone to your computer using the Dock Connector to USB cable provided with your iPhone.

4. Insert a SIM card from a new service provider into your iPhone. It doesn't has to be a SIM card from the network you wish to unlock - it can be any valid SIM card from ANY network provider except the network your iPhone is currently locked to.

Inserting Sim - original iPhone

Inserting Sim - iPhone 3G & iPhone 3Gs

Inserting Sim - iPhone 4, iPhone 4s & iPhone 5

5. By inserting new SIM card, connect your iPhone to your computer and wait for iTunes to detect your phone.

6. Once it's been detected, disconnect the iPhone from your computer and wait for 20 seconds or so.

7. Reconnect your iPhone to your computer and wait for iTunes to detect it again.

8. Once your iPhone is detected for 2nd time, the process is completed and your iPhone will be unlocked. After searching for few seconds, you'll see your new carrier logo appear in the top left hand corner on the screen of your iPhone's. This unlock is permanent and you can update your iPhone's firmware at anytime.

If you wish to see the unlock screen below within iTunes to confirm this is an official unlock, simply perform a restore within iTunes and once your iPhone is restored you will be presented with the message"Congratulations, your iPhone has been unlocked" once the restore has completed.

WARNING: If after you enter "meood" or "mepd" from the unlock instructions below and your "Enter Network MEP" box show less than 4 try left (default is 10 try left). STOP, do not enter the unlock code.If you enter the wrong code and get to 0 try left, your Blackberry will be permanent locked. Therefore, with MEP Name, you are 100% sure that the unlock code is correct.

QUICK NOTE (Canada PHONES ONLY): If you order a Canadian Locked Blackberry Provider. Please make sure you read this first. Some phones requires MEP2 (Network Unlock) while some require MEP4 (Service Provider).

Bell Mobility: Requires MEP4 Code

Fido/Rogers: Requires MEP2 Code

Koodo: Requires MEP4 Code

Mobilicity: Requires MEP2 Code

Telus: Requires MEP4 Code

Videotron: Requires MEP2 Code

Virgin: Requires MEP2 Code

Wind: Requires MEP2 Code

BlackBerry Z10/Q10 Instructions

For all Providers Enter 16 Digit MEP2 Code

Rogers Canada: Use first 8 digits of MEP2 Code (ignore last 8 digits)

Bell Canada (use first 8 digits of Code, ignore last 8 digits)

Insert a non accepted sim card in your phone and turn it on.
You will be prompted to enter an unlock code (aka MEP2 Code).
Click Yes.
Enter the unlock code (MEP2) and press enter.
Phone is now UNLOCKED!

Most providers (IGNORE MEP4) - its not needed. Just use the MEP2 (Either 16 Digits or 8 digits as stated)

BlackBerry OS 6 Instructions (i.e. 9780 and 9800)

Method 1
Insert not accepted sim card in your phone and turn it on.
You will be prompted to enter an unlock code (aka MEP2 Code).
Click Yes
Enter the unlock code (MEP2) and press enter
Phone is now UNLOCKED!
Go to "Manage Connections" and turn Mobile network on.
Method 2
Go to Options -> Device
Select advanced system settings => and then Sim card
Type MEPD using your Blackberry keyboard (NOTE: You will not see any text appear on the screen while typing MEPD)
Type MEP then [ALT BUTTON] then 2 on your Blackberry keyboard (NOTE: You will not see any text appear on the screen while typing MEPD)
You should be presented with a prompt "Enter Network MEP Code". Type in the unlock code (MEP2) and press track pad to confirm.
Your phone is now unlocked!

Model: 6xxx 7xxx: Example; 6230, 7100, and 7290 etc.:

Before you start, you MUST take out the Sim Card & turn OFF ALL wireless radios

1. Press the Menu key.

2. Select Options / Settings.

3. Select Sim Card.

4. Enter MEPD (not case sensitive), Note: When typing in MEPD, the letters will not appear on the screen.

5. Then enter MEP Hold Alt Key and type number 2. NOTE: You must use the "alt" key to enable numbers, example: enter MEP hold "ALT key" and enter 2. Note: When typing in MEP2, the letters/number will not appear on the screen, this step open up the "Enter Network MEP" box. If you do not see "Enter Network MEP" box, you didnt type in MEP2 properly.

Model: 7100, 8100, 8110, 8120 & 8220, 9100:

Before you start, you MUST have a Sim Card & turn OFF ALL wireless radios

1. Press the Menu key.

2. Scroll to Turn Wireless Off and press the trackball (Will show Turn Wireless ON).

3. Scroll to Options and press the trackball.

4. Scroll to Advanced Options and press the trackball.

5. Scroll to SIM Card and press the trackball.

6. Type MEOOD (not case sensitive). This step opens up the personalization on the device.

7. Type MEOO, then hold ALT key and type number 2. Note: When typing in MEOO2 the letters/number will not appear on the screen, this step open up the "Enter Network MEP" box.

8. Enter Unlock Code.

9. Press the Enter Key. (Make sure you press the Enter Key within 5 second or you have to enter the unlock code again).

Model: 8700, 8700c, 8700g, 8700r

Before you start, you MUST have a Sim Card & turn OFF ALL wireless radios

Method 1: Model: 9500, 9530 Storm, 9550 Storm 2
Before you start, you MUST have an Unauthorized Sim Card inserted. Unauthorized Sim Card is a Sim Card that is NOT belongs to the provider of the phone. Example: If you have a Verizon phone, you need to insert a T-Mobile Sim Card inside the phone before turn it on.

5. You need to check Network Connection is set on GSM/UMTS. Menu>Manage Connection>Mobile Network Options and make sure it GSM/UMTS.

6. Once GSM/UMTS is selected. You can now ready to make phone call.

Notice: If the network not working after your phone is fully charged and unlocking process "Code Accepted". You must change from Verizon CDMA network to GSM Global Network a few times, after change from Verizon CDMA to GSM Global 3 times is completed, leaves it on GSM Global Network. Now it should work. (Verizon 8830 World Edition DOES NOT work inUSA )

Method 2: Model: 8830, 9500, 9530 Storm, 9550 Storm 2
Before you start, you MUST have Sim Card inserted & turn OFF ALL wireless radios, turn the phone sideways so you get the full QWERTY keypad.

Notice: If the network not working after your phone is fully charged and unlocking process "Code Accepted". You must change from Verizon CDMA network to GSM Global Network a few times, after change from Verizon CDMA to GSM Global 3 times is completed, leaves it on GSM Global Network. Now it should work. (Verizon 8830 World Edition DOES NOT work inUSA )

Model: For Telus & Bell Mobility, Some Fido model and all carrier that have Service Provider block (MEP4).

Sometime we send you two sets of Unlock Code, use the code as a set;

Example:MEP2:43237528-AND-MEP4:35848078ORMEP4:4371476728858074.

Set 1:MEP2:43237528-AND-MEP4:35848078.

Set 2:MEP4:4371476728858074.

DO NOT mix these two sets. Determine which option look similar to your phone and then follows the correct instructions.

1. If your Blackberry has only Network "Active", then choose
Option 1. You ONLY need the MEP2 code we send you.

2. If your Blackberry has both Network and Service Provider "Active", then choose
Option 2. You need both the MEP2 and MEP4 code we send you.

3. If your Blackberry has only Service Provider "Active", then choose
Option 3. You ONLY need the MEP4 code we send you.

Option 1: Before you start, you MUST have Sim Card inserted & turn OFF ALL wireless radios, turn the phone sideways so you get the full QWERTY keypad.

1. If your Storm is not recognizing the network, make sure your phone battery is full and the radio is on.

2. Sometimes the phone requires you to do "MEPPD" and "MEPP2" instead of "MEPD" and "MEP2". If this occurs, redo unlock step above with "MEPPD" and "MEPP2"

3. If the network not working after your phone is fully charged and unlocking process "Code Accepted". You must change from Verizon CDMA network to GSM Global Network a few times, after change from Verizon CDMA to GSM Global 3 times is completed, leaves it on GSM Global Network. Now it should work. (Verizon 8830 World Edition DOES NOT work in USA )

Removing "Activation Required" on the screen for Verizon Storm:

1. On the main screen, press ##000000

2. For the Mobile Directory Number, Enter your phone number in here.

Press the Menu to save the options and the phone will automatically restart.

Or
1. Insert an Unauthorized sim card. The phone will display "Network locked."
2. Double-tap the Lock icon to open the Dialer
3. Enter the unlock code
4. Click OK

Or

1. No SIM card, remove sim card
2. Power on the device. Note: Device will power up to a normal lock screen *except* the screen will say "Network Locked" near the top. There will also be a "missing SIM" warning icon in the status bar and a red slash through the cellular coverage bars to indicate that the phone is not registered on the network
3. Unlock the screen by double tapping the lock icon
4. Enter the unlock code and tap "OK".

How to Hard Reset HTC Droid Incredible 2,
1. Turn OFF the phone. If your phone is freeze, pull out the battery and re-insert it;
2. Press and hold the Volume Down button and in the same time press the Power button until you’ll see the Android logo and text on a white screen;
3. Release the Volume Down button and use it to highlight Clear Storage;
4. Press the Power button to select the highlighted selection and you’ll get the following message “ Delete all user data?”;
5. Press Volume Up button to agree and the Hard Reset process will begin. When the Hard Reset process is finished, the device will reboot!

If you are getting Code Error and your phone is from the Provider stated on the purchase page, make sure your phone is not asking for a SIM CARD password. Those are different than a sim network unlock code.

We only support USA, CANADA, AND UK PROVIDERS ONLY. if you bought from a provider that is not from these countries, the code will NOT WORK due to your provider changing the code from factory default. We unfortunately cant refund, since we did state what provider the phone unlock code works for on our advertisement.

Notice: If you see a message Sim lock. You can still make emergency calls your phone has a blocked counter due to several previous incorrectly entered unlock codes. The only solution in this case is to upgrade phones ROM which will reset the counter and allow to enter the code
HTC Inspire 4G Unlocking Instructions

Insert a not accepted SIM card and turn ON your T-Mobile MyTouch 4G
A dialogue screen will prompt you to enter the unlock code
The box will say:
Title: Special Code Required
Dialog: Enter Code to enable SIM
Box for Code: 1-8 digits
Options: Enable or Cancel
In the upper right corner, the SIM is flashing where the signal strength should be. On entering the unlock code, a dialog box comes up saying "Authenticating Code".
In case you see the "Waiting for Activation Screen", hit the Menu key and the letter L key at the same time. The menu key is the top left key. By doing this, the waiting screen will go away and you will be able to make calls. For best results, hold down Menu and the L key until the "Waiting for Activation" screen disappears.
Your T-Mobile MyTouch 4G is now unlocked!

Power on with non-allowed SIM card
Enter unlock code when prompted
Enter code using the ON-SCREEN keyboard (This is if the screen HAS an ON-SCREEN keyboard) when unlocking a Pocket PC phone
Press OK
Your HTC phone is now unlocked!

Problems with bypassing G1 GMail account: This link provides information on how to bypass the login if you are having issues when trying to use your phone with AT&T: Set-up AT&T on G1
How to obtain IMEI for Verizon HTC?

Go to: Start > Settings > Phone > Networks
Change from Global to GSM only
Go back to the home screen
Type *#06# and call key

Insert a not accepted SIM card and turn ON your HTC
When prompted, enter unlock code
Attention! Use the onscreen keyboard and make sure that wireless mode is OFF
Your HTC Aria is now unlocked!

Notice: If you see a message SIM lock, you can still make emergency calls your phone has a blocked counter due to several previous incorrectly entered unlock codes. The only solution in this case is to upgrade phones ROM which will reset the counter and allow to enter the code

Modell: All Huawei
Notice: You must enter the 2nd code, 3rd code, and 4th code separately until the phone display “Sim Network Unlock Pin”, and then you enter the 1st code to unlock the phone.

1. Turn ON the phone with an Unauthorized Sim Card.
2. Enter the 2nd set of code.
3. Enter the 3rd set of code.
4. Enter the 4th set of code.
5. Enter the 1st set of code.
6. Phone now Unblocked and Unlocked.

WARNING: If one of these messages appears:
-"Contact Service Provider"
- "Tamper Alter"
- "Wait before enter special Code"
- "Contact Service”
Its because you or somebody already enter too many wrong codes, you just have to let the phone ON at these errors message (do not close the phone if V3) and after 40 minutes to 12 hours, the message " Enter Subsidy Code" will appear again.

Motorola MPX
1. Insert an unauthorized Sim Card and turn ON your phone
2. If the phone is asking for NETWORK PIN
3. Enter the NETWORK PIN
4. If the phone is asking for SERVICE PROVIDER PIN
5. Enter the SERVICE PROVIDER PIN
6. Your phone is now unlocked

Network PUK
If the phone is asking for NETWORK PUK: Power on the phone with the original Sim Card in and wait till phone is fully powered on and you have access to menu. Enter *#**364# and press green button. You will get an error message and thereafter, you will see an Engineering Menu:
1. Select Options
2. Select GSM Test
3. Select Send AT command
4. Now you will see a new window Saying "Send AT Command"
5. Enter AT+CLCK="PN",0,"[SERVICE PROVIDER PIN or NETWORK PIN]"
6. Press send
If you get Response "0 []" phone is unlocked. If you get 1 error, then make sure you have typed the code correct and try the other code. Turn your phone off, take battery out. Put battery back in. Power on the phone and leave it for 40 minutes to 12 hours until the message "Enter NETWORK PUK" is gone. Now enter the Unlock Code and 00000000 (eight zeros) as a new password

Service Provider PUK
If the phone is asking for SERVICE PROVIDER PUK: Power on the phone with the original Sim Card in and wait till phone is fully powered on and you have access to menu. Enter *#**364# and press green button. You will get an error message and thereafter, you will see a Engineering Menu:
1. Select Options
2. Select GSM Test
3. Select Send AT command
4. Now you will see a new window Saying "Send AT Command"
5. Enter AT+CLCK="PN",0,"[SERVICE PROVIDER PIN or NETWORK PIN]"
6. Press send
If you get Response "0 []" phone is unlocked. If you get 1 error, then make sure you have typed the code correct and try the other code. If you do not have the original Sim Card or if the original Sim Card is not accepted because you flashed the phone with other firmware, then we cannot help you.

WARNING: Nokia phone allow ONLY three wrong attempt and phone will lock up. Kindly understand the instruction carefully before entering the code into the phone.

NOTE: If you receive an error message while performing the instructions below, STOP. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. Verify the IMEI by pressing *#06# and submit a new request.

The workaround is this: Enter the incorrect code until you run out of your ten (10) attempts. Then you"ll get the *real* network unlock message, with 32 attempts. Enter the same 8-digit code you"ve been entering,

http://www.youtube.com/watch?v=8SO5ZXQy1zM

For ROGERS, FIDO and ChatR:
Use +7 at the end first, if "Code Error" then try +1

For TELUS and BELL
Use +5 at the end first, if "Code Error" then try +1 or +7

Model: For Most Nokia for Fido/Rogers
1. Insert an Authorized Sim Card and turn ON your phone. (authorized Sim Card is the original carrier Sim Card that come with the phone)
2. Press #
3. Press * three times = P
4. Press * four times = W
5. Press * twice = +
6. Enter the Unlock Code
7. Press * twice = +
8. Press 7, then # and the display should read "SIM Restriction Off" IF "Code Error", use 1 instead of 7.
Note: It should look similar to this: #pw+CODE+7# (CODE is the Unlock Code we send you) or #pw+CODE+1#

Model: T-Mobile Lumia 710
1. Insert a T-Mobile Micro SIM Card
2. Turn on the handset
3. Click on Phone Button from the Home Page
4. Next click on the Keyboard
5. Enter in: ##782#
6. Next Click the Call Button (a box will appear to enter the PIN for unlocking)
7. Enter the 8 digit Unlock Code that was provided
8. Click on the Enter Key (device should read "PIN Accepted")
Or
1. Insert a Non T-Mobile Micro SIM Card.
2. Turn on the handset. Note: the phone will display a message, "This SIM Card can only be used on specific networks. Contact you Customer Service Center for the Unlock Code. 10 attempts remaining."
3. Enter the 8 digit Unlock Code that was provided.
4. Click on the Enter Key (device should read "PIN Accepted").

Model: Nokia C3
1. Insert an Unauthorized Sim Card and turn ON your phone.
2. Phone will display SIM is restricted
3. Press OK to be able to enter the Unlock Code
4. Type: #pw+CODE+1# and press OK (Rogers / Fido use #pw+CODE+7#)
Phone is unlocked!
Note: It should look similar to this: #pw+CODE+1# (CODE is the Unlock Code we send you)

**NOTE: For Nokia C3 ONLY, DO NOT use * , type #PW+ directly on the keypad and Replace CODE with the Unlock Code we send you.

Cable Instruction after 3 wrong attempt or Phone locked
If you are receiving "CANNOT UNDO RESTRICTION", " NOT ALLOWED", "PHONE RESTRICTIONS" message. This means your phone is hard-locked and you will have to use the following software:

Require the following:
1. An Original USB Cable for your Nokia phone (Cannot be generic USB Cable).
2. The correct USB Cable Drivers.
3. Installing the "Nokia PC Suite" software that you can obtain from the Nokia website will install the appropriate USB Cable Drivers. You can find it HERE
4. A small software application that you can download from HERE.
5. The Unlock Code from us.

Once you have all above requirement, follow these directions below:
1. Switch on your phone without a SIM Card. You should be prompted to "Start Phone Without SIM Card" or similar. Click "Accept" or "OK". Your phone is now in offline mode.
2. Turn off all antivirus software on your computer.
3. Connect your Nokia phone to the PC using the USB Cable. Your phone will display several options, PC Suite Mode", mass storage mode etc... stay in this screen, do not select any of the options.
4. Start the SendCodeUsb application you downloaded earlier and click on the "Read Phone Info" button. The application should display several lines of information. If it says "not found" replug your phone into the usb, and then click read phone info
5. If the application still displays "Not Found", your USB Cable Drivers are not correctly installed. In this case you will need to uninstall, then re-install the USB Cable Drivers. This procedure will not work unless the drivers are correctly installed. Trying an alternative USB Port may also help. DO NOT move on to the next step until you have successfully installed the USB Cable Drivers and the software can read the information from the phone.
6. Now make sure you check the "Check For Fbus" checkbox. Also make sure the "Level(1-7)" selection is set to the appropriate carrier.

For Rogers and Fido use +7 or +1
For all Telus devices use +5 or +1
For all UK devices use +1 and +7
For all T-Mobile USA devices use +1
For all AT&T devices use +1

7. Enter ONLY the numbers of the correct Unlock Code into the "Unlock Code (15 digits)" field e.g. if your correct Unlock Code was #pw+123456789012345+1# you would enter only 123456789012345 in this field)
8. Click on the "Send Unlock Code" b

* Please check your IMEI number by pressing *#06#, this is the most common reason the code doesnt work. If the first 15 digits which appear is different from the 15 digit IMEI number provided above, please reply directly to this E-mail.

I can make Calls and Text but Im not getting Internet Service.

In this case you will need to adjust whats called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phones network is fully unlocked.

My Phone is asking for the "PUK" or "Security Pin" or "Password"

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this, you can use the Network Unlock Code provided by us.

*if you are receiving the message "Incorrect Pin Code 5 tries left"

This is NOT the unlock code, this is your phones personal password or simcards password. You must by pass this first and then enter the network unlock code we have provided you with.

My Phone seems to be unlocked but Im not getting any signal

First of all, we do request you contact the service provider to make sure after unlocking your device, your unlocked phone will be compatible on their network. Not all GSM phones are compatible with any Network after unlocking it. The unlocked phone must be able to support the Networks Frequency. If you are unsure of this, please contact them regading this.

After unlocking your phone, please pull the battery for a couple minutes and then restart the device. It may take a few minutes for your phone to pick up the new signal. Also go to your Network settings on your phone, and make sure the device can detect the signal from the simcard you are trying use.

WARNING: if your mobile show "CODE POSTE" its because you have a Security Code on this phone. It may be 0000 or 1234. This is a security code that was setup by you or the original owner. We cannot get this security code. We only process Unlock Code, NOT Security Code.

IMPORTANT NOTICE: Make sure to turn off Wi-Fi under wireless connections to OFF for all Android Device before proceeding to entering the Unlock code. Also make sure the phone is not on Airplan mode is off too. Our Samsung code process is 99.9% accurate if you provide the correct information. Therefore, a Video proof will be required if code error occur for verification. It is also good idea to film your unlocking process so I may help to troubleshoot the problem. Please ask us for details to include on refund videos

If you get "Network Unlock Unsuccessful" message. This is a known issue so not to worry. At the end of this instruction, there is a troubleshoot guide to help you resolve this issue.

Model: Most New Samsung Model (Recent Phones ANDROID)

1. Insert Unauthorized Sim Card into device
2. Power on the device
3. Enter Unlock Code when prompted
4. Device should be unlock if "Code Accepted"

If the phone shows "the message Phone Freeze" with an unauthorized sim, this means someone already has tried wrong codes many times and has hardlocked the phone. You will need a defreeze (unfreeze) code at this point (we do sell those please contact us)

If you enter an Unauthorized Sim Card and phone does not prompt to enter Unlock Code and your Samsung is android, Go to the dial screen and press #7465625*638*# Once prompted for code, enter 8 digit Unlock Code.

Or

If you see "No Valid Sim Card" after you insert an Unauthorized Sim Card, remove the Unauthorized Sim Card and use the Authorized Sim Card or with NO Sim Card and follow this instruction.

1. Switch ON the phone without a Sim Card (if this does not work try with a Unauthorized Sim Card first and if necessary try an Authorized Sim Card )
2. Type: #0111*CODE# (CODE is the Unlock Code I sent you)

1. Turn ON your phone without Sim Card
2. Type #7465625*638*CODE# (CODE is the Unlock Code I sent you)
3. Device should say "Network Lock Deactivated"
4. The phone may reboot and the unlock is completed

Or

1. Turn ON your phone Authorized Sim Card
2. Type #7465625*638*CODE# (CODE is the Unlock Code I sent you)
3. Device should say "Network Lock Deactivated"
4. The phone may reboot and the unlock is completed

Solution for "Network Unlock Unsuccessful" or "Code Error"

First check the IMEI you provide by type *#06# on the phone. If you provide the correct IMEI, then continue.

Solution #1

(Samsung Galaxy S2, S3, Note , Note 2)

Follow these step carefully, as long as you have the correct code it will work 100% (Your phone must be updated to the latest firmware!)

1. Please trouble shoot as usual with the customer, the code must be correct and the phone MUST prompt for the code.

2. If nothing we can proceed to use the "release method" on the phone(s):

NOTE: If you are unable to connect to service provider or unable to make outgoing calls or receive messages, this has nothing to do with your phone being locked or not, you need to force the Blackjack to change to GSM mode, this can be done as follows:

1. Insert an Unauthorized Sim Card and turn ON your phone
2. Power on the device. Wait approximately 30 seconds until the Sim Lock application appears (the delay may be longer if the user has already attempted an unlock with the wrong code)
3. Enter the unlock code in the blank field
4. Press Ok. If the Unlock Code is incorrect, an error dialog will appear. After pressing Ok on this dialog, the user has to re-enter the Unlock Code after delays (see above in Device Specific Information). If the Unlock Code is correct, a success dialog will appear.
5. Press Ok
6. The device is now unlocked and should continue booting

Or

1. Insert an Unauthorized Sim Card
2. Enter Unlock code when prompted

NOTE: If you are unable to connect to service provider or unable to make outgoing calls or receive messages, this has nothing to do with your phone being locked or unlocked, you need to force the BlackJack to change to GSM mode, this can be done as follows:

1. Power on without Sim Card, you will see a message saying "SIM Failure" at the top of the screen.
2. Click "Done" then press the green button to get into the dial pad. Type in #7465625*638*
3. You will see "Enter Network Control Key"
4. Enter Unlock Code
5. Click OK
6. Your phone is now unlocked

The letter P appear after you press star button (*) three times quickly
The letter W appear after you press the star button (*) four times quickly
The letter + appear after you press the star button (*) two times quickly

1. Make sure Wireless Mode is ON
2. Insert an Unauthorized Sim Card and turn ON your phone
3. Enter the PIN code of this refused Sim Card
4. Now should ask for Unlock Code
5. Enter Unlock Code

Model : J600
Unlock Code is enter as: #0149*MCK# or #0111*NCK#

1. Press the # button on the keypad 1 time to display #
2. Type the 4 digit code which corresponds to your lock type (in most cases the MCK code will work with code:1)
3. Press the star (*) button on the keypad 1 time
4. Enter Unlock Code which corresponds to your lock type
5. Press the # button on the keypad 1 time
6. Phone should now be unlocked
7. If phone is still locked, you have a 2nd lock activated so please check locks and enter 2nd code

Model: SGH-P207

1. Reset to original factory setting by typing *2767*3855#, your phone will reboot
2. Insert an unauthorized Sim Card and turn ON your phone
3. A Wrong Sim message will appear
4. Enter * #9998*3323#
5. Exit white screen appear, tap the right soft key, (occasionally it will not go to the next screen, if so press the down key)
6. Menu appear, scroll down to the malloc Fail option, this will reboot, and normal service screen will appear
7. Enter *0141# and press the green Call key
8. Personalized screen appear, the name of the current Sim Card provider will appear on the screen
9. Turn phone OFF, and then turn back ON
10. Go to menu by tapping left soft key
11. Settings is in bottom right hand corner
12. Select option 7 = Security
13. Select option 6 = Sim Lock
14. Select option 1 = Disable
15. Enter 00000000 (eight zeros), the message will come up Sim lock disabled with a check mark; your phone is now unlocked to use with other carriers.

1. Insert an Unauthorized Sim Card and turn ON your phone
2. Enter #7465625*638*CODE# (CODE is the Unlock Code I sent you)

Model: Z320i, Z510, Z650i

1. Insert an Unauthorized Sim Card and turn ON your phone
2. Type **CODE# (CODE is the Unlock Code I sent you)
Or
1. Insert an Unauthorized Sim Card and turn ON your phone
2. Type #0111*CODE# (CODE is the Unlock Code I sent you)

1. Insert an Unauthorized Sim Card and turn ON your phone
2. Type #0111*CODE# (CODE is the Unlock Code I sent you)

PHONE FREEZE: SIM Unavailable

1. Insert an Unauthorized Sim Card and turn ON your phone so phone displays "Phone Freeze, SIM unavailable. Please contact service provider"
2. Enter MCK (Defreeze Code) and press "OK", "Confirm" or the center button (no digits will be seen on display when entering this code)
3. Now phone will ask you for Network Code, enter NCK (Unlock Code) and press OK.
4. If nothing happens when you enter NCK (Unlock Code), you will need to compose code like this: #7465625*638*CODE# (CODE is the Unlock Code I sent you)
5. Now your phone should be unlocked.

Note. If phone does not accept NCK (Unlock Code), and still have no luck with #7465625*638*CODE# (CODE is the Unlock Code I sent you), please try step 4 using MCK (defreeze code)

To solve "Phone Freeze" or "Return for service problem"

1. Insert an Unauthorized Sim Card and turn ON your phone
2. Enter "Defreeze" Code (it will not be visible) and click OK key. (If you purchased our Samsung Factory method, then the "Freeze Code" is also known as Defreeze Code)

4. In the upper right hand corner, the SIM is flashing where the signal strength should be. On entering the code, a dialog box comes up saying authenticating code. Its unlocked. Enjoy

In case you see the “Waiting for Activation Screen”, hit the menu key and the letter L key at the same time. The menu key is the top left key. By doing this, the waiting screen will go away and you will be able to make calls. For best results, hold down Menu and the L key until the Waiting for Activation screen disappears.

Via Login User Name and Password
Model: Sidekick 2009 PV300
1. Click DOWNLOAD SideKick V.5 online and save the zip file onto your desktop. After download is complete, you need to click to open and run the setup wizard file. Then open the PV300 Instruction text file.
2. Follow the PV300 Instructions text file in the zip.

Model: All SonyEricsson
1. Turn ON your phone without Sim Card
2. Press left arrow ONE TIME
3. Press * button TWO TIME
4. Press left arrow ONE TIME
5. The message "Personalize with MNC2" will appear
6. Enter Unlock Code. It may be necessary to PRESS ENTER or OK

NOTICE: If your phone have a "JOGDIAL" (Ex: SonyEricsson K700i) you must press "down arrow" instead of "left arrow" for step 2 & 3. We mean by "Down Arrow" to direct the Jogdial down.

Model: All Toshiba (Unlock Method 2)
1. Insert an unauthorized Sim Card and turn ON your phone
2. The display will show Enter Network Unlock Code
3. Enter **00012*47369761#, then press the centre menu key
4. The display will now show Done
5. Switch the phone off and on. The phone will now be unlocked

Model: TS803
1. Insert an unauthorized Sim Card and turn ON your phone
2. The display will show Sim Error. This Sim Card cannot be used
3. Press the center menu key for 3-4 seconds. The display will show Enter Code
4. Enter Unlock Code
5. The handset will then reboot itself. Once completed, the handset will be unlocked