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Topic Review (Newest First)

07-24-2013 12:23 PM

turbine50

My dealership or any around here hasn't heard of this. To anyone who's dealer service is working on this for your car, I would like to talk to them. Please let me know on here, or PM me the dealership.

07-22-2013 01:54 PM

turbine50

Great. Mine started doing this at 500 miles. Dropped it off this morning.

07-16-2013 12:19 PM

scoobtothenoog

I'm sad to say that even after my car being at the dealer for a month, and the steering gear being replaced. I'm still having issues. Now my ford customer service rep will not return my calls. But I think I've found a fix though.....get rid of the car.

07-13-2013 02:57 PM

8CHMan

UPDATE...

After driving over 2,000km from Toronto to Pittsburgh to Harrisburg to Philadelphia and back to Toronto, I'm happy to report that the steering is laser accurate now; just like every other car I've driven before. Car tracks beautifully, except on some grooved asphalt where the tires like to hunt, but that is only like 1% of the time.

Dealer of course didn't perform the US TSB as I requested. Car now has 6,500 km so I'll be changing the oil to RedLine 5w30 and a K&N oil filter soon. Hopefully my dealer will be so kind as to perform the engine mount replacements at that time.

In short, I love my car now.... Finally.

06-27-2013 08:41 PM

Lewiss02

Glad to see some of you are at least getting some results from Ford and your dealerships. I am still getting the run around from Ford, and my local dealership.

06-27-2013 02:53 PM

8CHMan

UPDATE...

After more than 2 weeks in the shop and 2 different sets of racks, my car is expected to be ready by week's end. My dealership has been in contact with a Ford engineer for over a week now - Whatever that means. I have visions of NASA engineers walking a primate thru procedures in an orbiting Space Shuttle via radio.

I'll keep you all posted.

BTW, produced the US TSB regarding engine mount replacement and handed that to my Canadian dealer about a week ago and asked them to do that while they had the car. I'll let you all know how that goes as well.

06-26-2013 05:34 PM

ColtB

I can finally report some good news. After switching regional managers and switching dealerships, the problem has been recognized. The dealership is replacing the steering gear in the morning.

06-19-2013 08:22 PM

suss6052

Quote:

Originally Posted by scoobtothenoog

I don't think Alabama is a lemon law state

Technically that would be wrong.

Quote:

Section 8-20A-2

Obligations of manufacturer.

(a) If a new motor vehicle does not conform to any applicable express warranty, and the consumer delivers the motor vehicle to the manufacturer, its agent, or its authorized dealer, and gives notice of the nonconforming condition during the lemon law rights period, the manufacturer of the motor vehicle shall be obligated to make such repairs to the motor vehicle as shall be necessary to remedy any nonconforming condition thereof. Such repairs shall be required even after the expiration of the lemon law rights period provided that notice of the nonconforming condition was first given during the lemon law rights period and provided further that the manufacturer's obligation to repair the nonconforming condition shall not extend beyond the period of 24 months following delivery of the vehicle or 24,000 miles, whichever occurs first.

(b) If, after reasonable attempts, the manufacturer, its agent, or its authorized dealer is unable to conform the motor vehicle to any express warranty by repairing or correcting a nonconforming condition of the motor vehicle which first occurred during the lemon law rights period, the manufacturer shall, at the option of the consumer, replace the motor vehicle with a comparable new motor vehicle or shall accept return of the vehicle from the consumer and refund to the consumer the following:

(1) The full contract price including, but not limited to, charges for undercoating, dealer preparation and transportation charges, and installed options, plus the nonrefundable portions of extended warranties and service contracts;

(2) All collateral charges, including but not limited to, sales tax, license and registration fees, and similar government charges;

(3) All finance charges incurred by the consumer after he first reported the nonconformity to the manufacturer, its agent, or its authorized dealer; and

(4) Any incidental damages which shall include the reasonable cost of alternative transportation during the period that the consumer is without the use of the motor vehicle because of the nonconforming condition. There shall be offset against any monetary recovery of the consumer a reasonable allowance for the consumer's use of the vehicle. Refunds shall be made to the consumer, and any lien holders, as their interests may appear. A reasonable allowance for use is that amount directly attributable to use by the consumer before his first report of the nonconformity to the manufacturer, agent, or authorized dealer, and must be calculated by multiplying the full purchase price of the motor vehicle by a fraction having as its denominator 100,000 and having as its numerator the number of miles that the vehicle travelled before the first report of nonconformity.

(c) It shall be presumed that reasonable attempts to correct a nonconforming condition have been allowed by the consumer if, during the period of 24 months following delivery of the vehicle or 24,000 miles, whichever first occurs, either of the following events shall have occurred:

(1) The same nonconforming condition has been subject to repair attempts three or more times by the manufacturer, its agents or its authorized dealers, at least one of which occurred during the lemon law rights period, plus a final attempt by the manufacturer, and the same nonconforming condition continues to exist; or

(2) The motor vehicle is out of service and in the custody of the manufacturer, its agent, or an authorized dealer due to repair attempts (including the final repair attempt), one of which occurred during the lemon law rights period, for a cumulative total of 30 calendar days, unless such repair could not be performed because of conditions beyond the control of the manufacturer, its agents or authorized dealers, such as war, invasion, strike, fire, flood, or other natural disaster.