Who to contact with questions regarding overtime rules and/or violations.

Educational Videos are also available at the California Department of Social Services website.

FLSA Exemptions

Recipients or providers, who have submitted and have a pending request to the California Department of Social Services (CDSS) for a Live-In Family Provider, or Extraordinary Circumstances exemption, may contact CDSS directly at (916) 551-1011, Monday through Friday from 9:00 a.m. to 4:00 p.m. to find out the status of their request. When leaving a message, please include your name and telephone number.

When recipients require a provider to work more than the recipient’s maximum weekly hours and it does not meet one of the criteria below, the recipient must contact the County (as soon as possible) to request a one-time exception to prevent the IHSS provider from incurring a violation.

On occasion, it may be necessary for a recipient to authorize his/her provider to work more than the recipient’s maximum weekly hours. The recipient may make the authorization without requesting approval from the County when:

The adjustment in the work schedule does not result in the provider working more than 40 hours a week, when the recipient is authorized 40 hours or less in a workweek;

The adjustment in the work schedule does not result in the provider receiving more overtime hours than he/she normally works in a calendar month; and

The adjustment in the work schedule does not result in a provider (working for multiple recipients) working more than the maximum weekly limit of 66 hours.

To request the one-time exception, contact the IHSS Helpline at (888) 822-9622.