What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health.
With MyChart, you can use the Internet to:

Is there a fee to use MyChart?

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their next hospital visit. This code will enable you to log in and create your own username and password. You can also click sign up now on the sign-in page and request an activation code. (Please note that online requests can take up to a week to process).

Why are certain test results not shared electronically via MyChart?

Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Requests for proxy access can be made by emailing MyChart@primehealthcare.com.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

My activation code does not work, what should I do?

For your security, your activation code expires after 2 weeks and is no longer valid after the first time you use it. If you still have problems, email us at MyChartHelp@primehealthcare.com or you can call our MyChart Patient Support Line at 844-237-7463.