If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Stands the Test of Time
I purchased this desk, along with the hutch that sets on top, in 2000. The color I purchased at the time was an ivory color. Even though it's been nearly 15 years, this desk remains aesthetically pleasing, and the design timeless. I give it 5 stars!
January 12, 2015

This is a great desk
I have had this desk for almost a month now in the Tuscan Cream; the color looks like the photo. Based on another reviewer's comments about peeling paint on the knobs, I bought porcelain replacements from another vendor. But when the desk arrived, we discovered that if you try to remove the knobs, the paint will most likely come off with them. Surely the knobs were attached when the body of the desk was painted. Rather than deal with that, I'm keeping the original knobs on. The paint job isn't perfect but it is decent. The paint on the edges of each leg is worn through, as though to give it a distressed look. The drawers did have a slight odor but sachets fixed that. For me, the center keyboard drawer isn't wide enough for my keyboard and mouse so we are fabricating a piece to attach under the drawer that slides out to the side to hold the mouse. The other three drawers are a good size, they hold quite a bit. Thanks to prior reviews about the soft wood desk surface, we had a piece of glass cut to fit it. I checked so many places for a comparable desk without luck. Either the quality was inferior or the price was way more than this one. This desk is just what I wanted and I recommend it to others. I would have given 5 stars if the knobs were replaceable and the overall paint job was better.
September 19, 2014

Paint chipping.
I waited several years before I purchased this desk. I really like it. I am going to have to replace the knobs. The paint is chipping off.
May 14, 2014

Love it, Makes my study look like a new room !!
The desk and chair brighten up the room, we had a dark cherry desk, but now we have this beautiful desk and chair !!
March 27, 2014