I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".

I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.

Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.

I continue to have the same problem every time I try to open any of the programs in the CS5 suite.

The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.

I have no other software installed on my computer. It is a brand new installation of Windows 7.

I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).

As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.

Thanks for the suggestion. I double checked my settings and I do not have SLI enalbed. I don't think I can enable it, even if I wanted to, as I have two monitors plugged into each video card.

While on the phone with technical support, we were able to get Photoshop to open by unplugging three of my four monitors. But as soon as I went back to four monitors, it started crashing again.

The technical support representative advised me that this is a known bug with CS5, per his supervisor. He said that I will have to unplug three of my monitors every time I want to use a CS5 product, until Adobe is able to find a fix for the issue.

This is a less than ideal solution, but I can work with it for a while as long as a fix truly is coming. I plan to call Adobe on a regular basis to check the progress on the fix.

I am not completely sold on this being the entire issue, as I have two coworkers with nearly identical setups, except that they both have only three monitors instead of two, and all CS5 products are working without issue for them. They both have the same Nvidia GTS 250 video cards in their systems. I don't understand why it would matter how many monitors are plugged into the video cards, if the same two video cards are still in the system.

I have compared drivers with my coworkers. One of them is also using the latest version from Nvidia, and the other is using a pretty old driver.

Between my reinstalls of windows and photoshop, I have tried it with the driver that Windows automatically installed, and with the latest. I am going to see if I can download an older driver from Nvidia and give it a shot. There is really nothing else for me to roll back to, as I installed photoshop first thing after a clean install of windows.

Ok, I was just wondering as I have (had) the same problem. It was due to the newest Wacom drivers for Win7 x64. Photoshop cs5 , Cs4 Lightroom 2.7 and Lightroom 3 beta 64 bit versions will not work! 32 bit versions work just fine. I removed newest drivers and installed ver 6.1.2-5 and now all my win 7 x64 photoshop,lightroom work just fine.

I have a similar problem. I receive the error "photoshop cs5 has stopped working" upon closing the photoshop CS5 program. However it will only happens if i open a PSD. If i simply open the program, do nothing, then close it, it will close without error.

FYI ... my issue with Premiere Pro CS5 was resolved when I did a clean reinstall of Windows 7, resintalled Production Premium CS5 without installing McAffee security software. Word is McAffee can create a lot of issues with Adobe software.

I also do not have any antivirus software (don't tell my I.T. department ).

I have done two clean installs of Windows 7.

I am pretty sure my issue is related to the multiple monitors, as it does work when I disconnect three of them and just use one monitor. It will continue working after I reconnect the monitors too, as long as I don't try to close the program and reopen it.

I was having the same problem but I figured why it wasn't working for me. My Wacom Tablet. Cintiq 12WX to be exact. First thing I do is uninstall it and once I did that and tried CS5 64bit, it worked perfectly. But then came the headache.

I tried reinstalling my Tablet which worked and 64bit was still working but my prefernce controls for my tablet stopped working. Which I need to set up and calibrate my tablet correctetly. So I go and look up the list of drivers and found 4 on Wacoms site. First one didn't sort the problem but the next one did. But then 64bit stopped working again. Tried the other drivers and led to the same problem.

Disable this extension by renaming the file with a tilde in front of the file name. Thus:

~ScriptingSupport.8li

Start Photoshop - it works and is mainly functional.

The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.

ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

I've been having the same problem with both the 32-bit and 64-bit. I can get both programs to open up, but once I select an image to work on and try to open it, the programs shut down. I'm using dual monitors. I disconnected one as someone as someone else had suggested, and changed the settings in my Catalyst program, but it had no effect. Photoshop still closes when trying to open a file.

I know with 4100+ posts, you must deem yourself as quite the expert here, but maybe you ought to read the forum a little closer before trying to add up your post count. What part of my comment do you think DOES NOT APPLY towards this TOPIC?

ISSUE 2: some other members discussed the multiple monitor issue. Does this apply to me? Yes.

I've only commented on 2 topics in all of the Adobe forums, and both are/were related to the CS5 Web Premium trial products. I'm currently looking at purchasing the suite, but only if I can get Photoshop to work properly. But I have to add that your comment is making me wonder if it's worth it - especially considering your an employee.

That's the first snide comment I've seen on this board (remember, I've only checked out 2 topics), everyone else seems to be concentrating on helping each other. Perhaps you should take their cue.

I would need more system info on your machine to guess, you may send me a private message with your system info (from Help > Susyem, Info menu) or add some basic info here and we can begin to debug the issue here.

In response to your questions, I've answered it all below. Thanks in advance, because you've solved my problem. Photoshop was closing due to the OpenGL feature. I disabled it per your suggestion and it worked. I'm currently downloading the latest ATI drivers. Later I will report if that allows me to run with the OpenGL enabled.

ANSWER:Quick answer is no. I wasn't sure, so I looked at the current version is at 10.4 and I'm using 9.7. I'm downloading the latest version now, and will install and report my results here in a little bit.

Try turning off OpenGL in the Preferences > Performance tab. Then restart PS.

ANSWER: .....IT WORKED!!!! I unchecked the OpenGL tab in both versions of Photoshop (32 and 64-bit) and restarted and both will open a file and allow me to work with it. I'm now hoping that the latest drivers from ATI will allow me to work with OpenGL, although I'm not quite sure what it's purpose is. Do I even need to worry about OpenGL?

Is this new behavior?

ANSWER: This is new behavior, at least it is regarding my computer. I built this pc back in Nov '09, and haven't been experiencing any problems to speak of. I did run into problems trying to install the CS5 Web Premium suite, but that was remedied after talking with Microsoft. It turned out that I had some corrupt files in my system. We replaced them and the fresh install of CS5 went flawless.

Are you using default Catalyst preferences or have they been changed (eg for Better performance do this )

ANSWER: I had tweaked it a bit. This is my office PC and there's not a lot of performance tweaking necesary for what I do. For gaming though, I understand completely what you're referring too!

Thank you GJWS. I renamed the ScriptingSupport.8li library, and now it is working.

I misquoted my resolution in my earlier post. My resolution is actually 1920 by 1200, though it doesn't seem to matter.

I have also tried disabling OpenGL and it did not work.

Thank you to everyone for the help. I really appreciate it.

This fix only seems to work for Photoshop. I still get the same error with Illustrator when renaming the ScriptingSupport.aip library. Some of the other apps in the suite do not even have a similar library.

The latest drivers from ATI might help with this OpenGL, but my hunch it may be an issue we will have to work with them on.

If you want to use certain features (eg 3D > Repousse ) it will require OpenGL. You do not need it for all of 3D but Photoshop CS5 and CS4 leverage the graphics display card's GPU, instead of the computer's main processor (the CPU) to speed its screen redraw.