Tuesday, June 6, 2017

Regardless of your title, we are all “change managers” within our financial institutions. Change management, implemented through a formal change control process, is as much about people as the subject matter itself. There is no right or wrong way to manage change processes within your institution. However, the absence of an established framework for change management can lead to unintended negative legal, regulatory, and reputational consequences.

According to the CFPB, “To maintain legal compliance, a supervised entity must develop and maintain a sound compliance management system that is integrated into the overall framework for product [and service] design, delivery, and administration – that is, the entire product and service lifecycle.” This webinar is for all employees who want to understand change management methodology, how this methodology ties into sound internal control implementation and sustained monitoring, and how such methodology is a highly critical process leading to success.