Twitter as a Productivity Tool

It seems more and more attention is being placed on how to convert Twitter into a productivity tool. We’ve certainly seen an increase in the number of helpful Twitter bots which continue to bring a lot of useful functionality to the ubiquitous messaging platform.

@Peldi I agree, since we built http://WeAllHateQuickbooks.com Intuit has put employees on twitter to reply to people with problems. Using tweetscan.com reminds me of being a fly on the wall of a conversation.

I think Twitter, combined with RSS and Summize/Twitterscan is how customer service should be done these days, or at least that’s where it’s going. Not exactly “a productivity tool” but its speed makes you a productive customer rep! :)