Spa Etiquette

Please contact our Spa Coordinators if you have any questions or concerns.
We will gladly discuss Spa pricing, availability, Spa Packages and Gift Cards.
Please note prices and services are subject to change without notice.

We encourage you to please schedule your appointment(s) in advance to ensure your preferred times and dates. Walk in appointments are welcome based on availability. Spa reservations are guaranteed with a credit card at the time of booking. Should you need to cancel, move or rescheduled your appointment we require 24 hours’ notice or a 100% cancellation fee will be charged including gratuities. A no show will also be charged the full 100% cost of their scheduled service(s) including gratuities. We also require your cancellation or change be made during Spa business hours by speaking to a Spa Coordinator and not left on voice mail or email. If you are pregnant, have special needs, or have recently had surgery please let your Spa Coordinator know when making your appointment.

The Spa opens at 8:00 am and closes at 8:00 pm. Spa services begin at 9:00 am and our last appointment is at 6:00 pm ending at 7:00 pm. Shortened seasonal hours for Halloween Night, Thanksgiving Day, Christmas Day and New Year’s Eve may apply.

Resort guests of the Whiteface Lodge may charge their services directly to their suite. We also accept American Express, Master Card, Visa, Discover and Cash. Spa Finder Gift Cards and Whiteface Lodge Gift Cards are also gladly accepted.

Gift Cards may be purchased over the telephone or in person for any amount and secured with payment when purchased. We can easily mail a Spa Gift Card to a recipient anywhere in the continental United States, please allow 48 hours for processing and mailing.

For your convenience an 18% gratuity is automatically added to your final bill at the time of check out. Gratuities for Spa packages are based on the original service price of each service within the package. Gratuity may also be adjusted at your discretion.

Consumption of alcohol is allowed in the Spa after your spa service(s) for your enjoyment and safety. Drinks can easily be ordered from the Kanu Lounge and delivered to the spa for a fee. The Spa can simply add the cost of your drinks to your final bill.

For the tranquility and relaxation of all Spa guests we ask your cell phone be turned off for the duration of your service. This courtesy can help all guests relax and rejuvenate while utilizing the Spa.

To protect the tranquil nature of the Spa environment children under the age of 16 are not allowed to use the Spa facilities including the Spa Sanctuaries.Children 12 – 16 are able to receive Spa or Salon services while accompanied by an adult at all times. When receiving a Massage or Body service a minor will be scheduled with a therapist of the same gender.Children 2 – 12 may receive Manicure, Pedicure and Salon services while accompanied by an adult at all times.

Please communicate with your therapist during your treatment(s) in order to receive the optimal therapeutic benefit. All aspects of your treatment can be adjusted to suit your needs: pressure, speed, lights, temperature and level of conversation. You are welcome to converse with your therapist or you may enjoy your treatment in silence.

Your confidential medical information helps each trained therapist customize your Spa service and avoid any contraindications. This is a New York State law that assists each service provider. Our providers are licensed by the State of New York.

Massage therapy services and body treatments are best enjoyed without clothing allowing greater access for therapeutic benefits. During all treatments your body is fully draped except the area being worked on by your therapist per your level of comfort. Your comfort level is paramount to the success and enjoyment of your Spa service(s). Luxurious Spa robes and slippers are provided for your convenience in the ladies and gentleman’s sanctuaries before and after your treatments.

The Steam and Sauna units are separated in the Ladies and Men’s Sanctuary. You are welcome to use these facilities, dressing to your comfort level in a bathing suit, towel, or without clothing per your choice.

Please ensure you are hydrated before, during and after, using the Steam Room and / or Dry Sauna. It is also beneficial to have some small amount of food prior to using any of these amenities. For your safety please avoid or limit alcohol consumption prior to using these Spa amenities.

Each service starts and ends at the scheduled time in order to respectfully accommodate all our Spa guests. Late arrivals will receive the remaining balance of their scheduled treatment time. No show or cancellations within the 24 hour period will result in a full service charge including gratuities.

Please bring a bathing suit or workout clothing if you would like to use the indoor / outdoor pool & hot tub or the fitness center. All massage, body treatments and facials include the use of the Spa fitness facilities and the Spa Sanctuaries.

Shaving is not recommended prior to a body treatment(s) or hair removal service. For men shaving is not necessary prior to a facial service. If a guest chooses to shave prior to their service please allow 2 hours between shaving and your scheduled service.

We would be glad to discuss how we can help assist you in creating a special event or gathering for you and your friends or family. Please call or email a Spa Coordinator to discuss your event. Events are based on availability and scheduling with prior notice.

Hand Dipped – Chocolate Strawberries

Beautiful and refreshing strawberries are hand dipped and decorated for an indulgent treat while at the Spa. These can be ordered in pairs of 2 or more for your own indulgence or to share. Please request this delicacy 48 hours prior to your scheduled appointment.

Spa Bento Box Lunch

A healthy Spa Bento Box Lunch is customized from our selections of fresh and healthy items. Please see page 29 for complete details. A Spa Lunch can be added to any service for a healthy and refreshing lunch to complement your Spa service(s). A healthy Spa Lunch is included in all Spa Packages.

Bottle of Champagne

A bottle of champagne can be ordered for your Spa experience and added to your bill. Alcohol is served after your final Spa service in order to ensure your optimal health, safety and enjoyment. Please ask the Spa Coordinator for further details and pricing for your event.
Glass of Champagne Celebrate a special occasion or a special day for yourself with a glass of Champagne.

Glass of Wine

Enjoy a glass of wine from our selection of house wines after your Spa service(s) to further relax and unwind. Each glass of wine can easily be billed to your final Spa bill. Alcoholic beverages are served in plastic containers to ensure Spa safety and security.