Return Information

Returning Your Purchase

This policy applies to products purchased directly from PetSafe.net. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.

No Quibble Returns

We accept ‘No Quibble Returns’ within 30 calendar days of receipt of your order. You will be refunded the price of the product including VAT, provided that the item is received back to our warehouse intact and in a resalable condition. Shipping costs won't be refunded. You'll be responsible for charges or costs associated with returning the product back to PetSafe. Please follow the Returns Procedure outlined below.

Faulty/Defective Product

PetSafe® brand is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period, we offer the choice of a suitable replacement if one is available or a full product refund including VAT. PetSafe® brand reserves the right to refund the purchase price of the product along with the original freight cost. We regret we are unable to ship advance replacements. Please follow returns procedure outlined below.

Returns Procedure

If an item develops a fault within the warranty period, please contact us to get a Return Material Authorisation number (RMA). Include your order number & a brief description of the product fault in the email or have that information ready if you call.

When you receive your RMA number, clearly write the RMA number on the outer packaging of any items being returned. All RMA numbers are valid for 30 days from the date of issue. We cannot process any returns not displaying a relevant RMA number or an expired RMA number.

Use a traceable shipping method with a tracking number and request shipping insurance from the shipping carrier. PetSafe® brand cannot accept responsibility for returned items which are lost in transit.

Conditions

Your return is subject to the following:

All returns must be in original factory packaging with all original packing materials.

Special order items are not returnable.

All replacement items will be shipped after PetSafe® brand has received and processed Customer’s defective return. A new tracking number will be sent to Customer on the replacement item when it ships.

All credits will be made back to the original payment method.

PetSafe® brand will not be held responsible for Customer ordering the wrong product(s), and all refusals will be credited minus the freight charges.

If a package arrives damaged, it is best for Customer to refuse the package. If Customer signs for and keeps the package, Customer should note the damage when signing for it so that a claim may be filed with the carrier.

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