Customer Service and Critical Thinking

Program Summary: CAMBA’s Customer Se​rvic​e and Critical Thinking prepares clients for positions in various customer se​rvice fields. The curriculum includes scenario-based, problem-posing techniques exploring customer service themes such as:​​

Communicating effectively on the telephone

Taking initiative

Using computers to process information

Working and serving customers in a diverse environment

Clients learn the challenges and benefits of working with the public, considering various techniques and advice, perspectives, and their own experiences, both as employees and as customers. Clients gain an understanding of customer expectations and learn specific techniques and strategies to best serve customers. Classroom instructors use short readings, quizzes, vocabulary lessons and writing exercises to engage clients.

Clients visit businesses, analyzing them in the context of class discussion. Clients leave with an increased awareness of exceptional customer service and how to turn a negative customer service interaction into a positive experience.

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Eligibility: Adults, 18 years or older who are work-authorized in the U.S. and who have a High School Diploma, GED or HSE. Must be a NY State resident.​Clients Served Annually: 220Referrals Accepted: Yes

CAMBA is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTD/TTY equipment via the New York State relay number 1-800-662-1220.