Press Releases

ATEN eService Revamped

ATEN eService has re-launched with a new intuitive,
less-click user-orientated flow design, and a greater
language selection.

Taipei, Taiwan(November11, 2014)–ATEN International(TAIEX: 6277), the
world-leading designer and manufacturer of advanced connectivity
and management solutions, has redesigned its eService technical
support web platform in line with the needs of its customers. The
new eService platform (http://eservice.aten.com) has a
more intuitive interface that is now available in five additional
languages: German, French, Italian, Spanish, and Portuguese.

The popular eService platform, integrates all customer service
systems under a single account and platform, providing real-time,
complete after-sales product services. ATEN’s technical support
team uses this platform to provide the latest product information
and respond to customer enquiries. The eService platform assists
global customers in cutting down troubleshooting and
problem-solving time.

“Providing excellent service to ATEN’s customers is one of the top
priorities at ATEN. Therefore, the development of a more intuitive
and comprehensive online system for lag-free communication with our
global customers was a natural step for ATEN”,explained Kevin Chen,
President of ATEN International.

“Our development team studied our eService website to find what our
customers clicked on the most. We then redesigned our website with
this in mind. The final product allows customers to easily find the
information they need in less clicks. We have also added five
additional languages to our website, to cater to our growing
international customer base,” Kevin Chen, President of ATEN
International

The eService platform has four main sections: Membership, Product
Support, Case Search and Partner Support. Under Product Support is
a FAQ Section which is arranged according to the popularity of the
FAQ. The Case Search section is a new addition which allows
customers to check their technical support cases, both open and
closed. Once customer login, their open cases are displayed in the
center of the screen. This section also allows ATEN business
partners to check the status of their current RMA
requests.

About ATEN
For 35 years ATEN International Co., Ltd. (TWSE: 6277) has been the
leading provider of IT connectivity and management solutions.
Offering integrated IT Infrastructure Access Management,
Professional Audio/Video and Energy Intelligence Power &
Cooling Distribution Systems. ATEN solutions connect and manage
electronics in home, office, commercial, industrial and enterprise
environments with a portfolio of 320+ products distributed
worldwide. ATEN has 400+ issued patents and an international
R&D team that produces a stream of innovative solutions every
year. ATEN’s consolidated sales for 2013 came to NT$4,572 million.
Headquartered in Taiwan, ATEN International Co., Ltd. has
subsidiaries in China, Japan, Korea, Belgium, the U.S., the U.K.,
and Russia; with R&D centers in Taiwan, China and Canada. For
more information about ATEN, please visit http://www.aten.com.