Archive for the ‘itSMF Events’ Category

A new era of service management is upon us. A renaissance of forward-thinking technologies, processes, and methodologies that encourage wealth and prosperity.
At FUSION 15, 1,600 of the most innovative minds in ITSM will gather the ideas, resources, and contacts to experience unprecedented career growth. Jointly hosted by industry leaders HDI and itSMF USA, FUSION 15 will include:

Eighty sessions in nine tailored learning tracks

Five extraordinary keynotes

Nonstop networking opportunities

Visit the conference website for a comprehensive overview of this premier service management event!

SUMMARY:
A “real world” example of how an actionable Service Catalog can dramatically improve IT operational effectiveness and efficiency, customer satisfaction and accelerate the adoption of IT Service Management in a Company’s culture. It will walk through:

• Current Challenges
• An approach to the Service Catalog
• Mapping out what you really do
• An example of an actionable Service Catalog
• Tracking progress
• Integrations with other Company services
• Before and After comparison

OUR SPEAKER:

Mr. Mark Galligan
He is a dedicated IT professional and I am passionate about improving IT operations and the services it offers. I have over 25 years of leadership, management and technology experience improving technology operations, IT services and customer satisfaction while reducing operating expense for Fortune 500 companies.

Contact: Ray Ybarra email: Rtybarra6@gmail.com mobile: 626.437.5259
When you arrive at the building, go to the reception area and reception will direct you to our meeting room.

SPONSOR:
ServiceNow is the enterprise IT Cloud Company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. To learn more, visit: http://www.servicenow.com/

Learning: “Making Space for ITSM” – Debussy once said, “Music is the space between the notes”. Making space is what gives the music texture, substance and form. Likewise, we need to make space for our service management programs: Space to focus, to engage and to realize the benefits. David Mainville will present a different perspective on service management and come away with some practical advice on improving your overall service management program.

Entertainment: The rest of the evening will be filled with close-up magic that will leave you asking over and over again, “How do they do that?”

As an IT Professional in your organization and someone who’s most likely involved Service Management, you rely on both experience and knowledge to move customer initiatives forward.

The role of IT is rapidly changing from technology tinkerer to services thinker. Traditional alignment approaches are no longer enough, IT must blend with the business. This session describes a 5-step practical approach for quickly repositioning IT towards achieving this blend to create a hard delivery focus around vital business functions, services and value.