ITIL® Service Transition3 Day Course

This leads to the ITIL® Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
This course is suitable for... READ MORE

Price: £1,150* (including exam)

Course:ITIL-ST
( £925 )

Exam:Service Transition ( £225 )

* Initial price shown is the base price for courses at Heywood.Other venues may have additional supplements.

ITIL® Service Transition

Description

This leads to the ITIL® Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The live exam will take place at the end of Day 3.

Topics

Introduction to service transition

Full understanding of service transition terms and core concepts.

The context of service transition in relation to all other lifecycle stages

Service transition principles

Service transition policies, principles and best practices for service transition

How to use metrics to ensure the quality of a new or changed service

The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service transition processes

Service transition principles, techniques and relationships and their application to ensure new, modified or retired services

A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

Managing people through service transitions

Service transition principles, techniques and relationships and their application to ensure new, modified or retired services

How to address and manage the communication and commitment aspects of service transition

How to manage organizational and stakeholder change

How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Organizing for service transition

How the technical and application management functions interface with service transition

The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the “handover points”

Service transition roles and responsibilities

Why service transition needs service design and service operation, what it uses from them and provides to them

Technology Considerations

Technology requirements that support the service transition stage and its integration into the service lifecycle

Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition

The key activities for introducing an integrated service transition approach into an organization

The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical success factors and risks

Be able to provide insight and guidance for service transition challenges, risks and critical success factors

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.