Temasys Skylink Real-Time Communications Component

The Temasys Skylink Component lets you add real-time collaborative features such as co-browsing and video calls to your application instantly. Powered by the Temasys Skylink Platform, the Temasys Skylink Component allows you build your application without having to worry about setting up, scaling, and securing the complex infrastructure needed to set up real-time collaborative features for your application.

By using the Temasys Skylink Component in your application, you get:

Security by design: All content and interactions handled by the Temasys Skylink Component — co-browsing feeds, chat messages, audio and video calls, etc. — are end-to-end encrypted by default. This means that data sent using the component can only be read by its intended recipients. In addition, data that you transmit is never stored on our servers — we’re just getting your data to where it needs to go.

Real-time collaboration: Build collaborative features into your applications so that users can talk to your team directly without having to switch applications.

Vari-channel interactions: Work freely across multiple communication channels. Start a session on live chat, escalate to a voice call or a co-browsing session, and then move back to live chat — all without having to switch out of your application.

Cross-platform compatibility: Your application can start* co-browsing sessions, live chats, make video and voice calls to any other application that uses the Temasys Skylink Platform. This includes external applications built with the Skylink JS, iOS, and Android SDKs. (*Initiating a co-browsing session requires desktop versions of Chrome or Firefox.)

Temasys is a leading provider of real-time communications technology. We take care of building and scaling global infrastructure that supports your real-time collaboration needs so that you can focus on building your business.

Hello Devanshu, thanks for your interest in the Temasys component for Appian. Sorry to hear you are having an issue with setup, if you have not already done so, I would suggest that you open a ticket with us at https://support.temasys.io for detailed installation and configuration instructions as appropriate for your specific Appian environment. Typically this involves installing the component as a plugin via the standard mechanisms provided by Appian, dragging the component into one of your interfaces, and then entering the API key provided automatically within the component on the first initialization into your configuration parameters. Our team is happy to walk you through this process and assist with any configuration questions or other issues you may encounter.