Complaint Form

Quality of service is of prime importance to the RTL. Despite our best efforts to ensure a positive travel experience for all, you may have encountered an issue during your journey with us.

To let us know, please complete this form and forward it to our customer service team who will be happy to help you. However, in order to offer this assistance, we ask that you provide us with some details of the event.

Should you be unable to provide the requested information, please contact Customer Service at 450-463-0131 during business hours :

Monday to Friday from 7 AM to 8 PM

Saturdays, Sundays and holidays from 8:30 AM to 4:30 PM.

Designation (mandatory)

Last name

First name

Address

Appartement

City / Borough

Postal code

Phone number (day)

Ext.

Phone number

Ext.

Email (mandatory)

Category

Source of the complaint

In order to quickly and efficiently validate your comments, please fill out the following fields :