CookiesThis site uses what
are known as 'Session Cookies' to track your shopping cart. They do not
store any information about you other than that which your browser reveals
automatically about your connection. They cannot be used to identify you
personally.

Why do we use cookies
at all?
Many people can be using the web site at the same time. The server needs
to keep track of which shopping basket belongs to who - it would get very
confusing if the shopping baskets were to get muddled up!

How long do the cookies stay on my machine?
They are automatically deleted after your 'session' ends - typically thats
about 20 minutes after the last activity on the site. They cannot be used
to track you nor even to see if you have ever visited the site before.

Is there an alternative - why don't you use it?
There are a couple of alternative ways of tracking your shopping cart
- but none offers as good security.

What happens if I disable cookies in my browser?
You will be able to look at the site, but you will not be able to add
anything to your shopping cart! Not too handy if you want to purchase
something off our site!

For training purposes
and your own security, your call may be recorded. Recordings are mostly
discarded after 30 days.

Under no circumstances do we share information entered by customers with
anybody! We will not use your contact details for any kind of unsolicited
communications.

All information captured is held in a secure environment.

If you find that we have
stored any of your details incorrectly, please email or write to the above
address and it will be amended immediatly.

Price

All prices are displayed
in UK Pounds sterling and are shown inclusive of VAT (Value Added Tax). Delivery
prices are quoted for delivery to mainland UK. Shipping outside the UK can
be arranged - please contact us for prices.

We reserve the right
to vary prices as the market and supplier costs demand. We will however honor
any quotations given for a period of 30 days. Any price quoted on the this
web site will be considered correct at the time of order placement.

Payment

X-Eng currently accept
payment through PayPal(tm). PayPal accept all major credit and debit cards
including Mastercard, Visa, Switch, Solo or Delta.

X-Eng will accept cheques
made payable to PSI Design Ltd.
Orders will only be dispatched on receipt of cleared funds in the event
of payment by cheque or authorisation by your credit card provider.

X-Eng shall have the
right to refuse or cancel any order submitted whether or not the order has
been confirmed. If your payment has already been processed and we subsequently
cancel your order, we will immediately issue a refund for the full value of
the amount processed.

Delivery

All orders are dispatched
via a range of carriers to ensure you pay the minimum costs. Please note that
some delivery items will require a signature on arrival.

We will endeavor to dispatch
all orders promptly within 2 days , but occasionally, due to manufacturing
delays, orders may take up to 28 days for delivery. If your order is urgent
please tell us and we will do our best to dispatch it quickly. On rare occasion
some items may be out of stock at the manufacturer, but we will notify you
of the estimated arrival date so you can decide whether or not to proceed
with the order.

Cancellation Policy

Orders may be canceled
within 7 working days of an order being placed so long as the goods have not
been dispatched. Under exceptional circumstances this limit may be extended
or waived. Please contact us for further information.

Returns Policy

Orders may be returned
within 15 working days after the goods were received for a full credit or
refund in the following circumstances:

Item is in new condition
with original packaging

Item was received
damaged or defective

Incorrect item was
shipped

Goods must be returned
within 15 working days of delivery.

Goods returned must
be received in as new condition with original packaging.

Carriage costs for
returning the goods will be your responsibility other than in exceptional
circumstances E.g. a bereavement.

Goods remain your
responsibility during transit and until signed for by us.

Faulty Goods

If it is agreed that
the goods have been delivered faulty or damaged we will offer you a refund
OR a replacement.

Specifications

Specifications and technical
details may vary. We will always try to supply the latest and best specification
we can.

Warranty

Products are guaranteed
for 12 months against faulty workmanship or materials in normal use. (Off
road users are usually covered, but at our discretion).
Any guarantee offered covers the original goods supplied only. No consequential
loss is covered. Any goods believed faulty must be returned to X-Eng for assessment.
Repair or replacement will be at the discretion of X-Eng.

Product Liability

All our products are
considered non standard fitments and are therefore supplied, fitted and used
entirely at the vehicle owner/driver's responsibility.

Legal

These terms and conditions
are governed and shall be interpreted in accordance with UK law. If any part
of these terms and conditions shall be found to be unlawful it shall not affect
the validity or enforceability of the remainder of the conditions. In respect
of consumer sales only, statutory rights are unaffected by these terms and
conditions.