Getting Started With Home Care

With BrightStar Care, you can always expect A Higher Standard of Care. Our Professional Care Team, led by a Registered Nurse Director of Nursing, delivers expert, compassionate, and personal care. Our Care Experts are ready to serve 24/7 and only BrightStar Care combines industry-leading screening, training, and oversight practices.

The BrightStar Care of Lake Forest / Irvine Experience

We understand that families looking for care don’t always know what to expect and, when it comes to their loved one’s health and wellbeing, that can be scary. That’s why we strive to make our process as clear and seamless from start to finish.

Learn more about the BrightStar Care Experience and what to expect at every stage of your engagement with our team, and find out how we measure up to industry standards so you have a frame of reference to compare to as you shop around for the home care solution that works for your family.

Ready to Help

When families come to us for help, it’s often in the throes of an emergency or an urgent need to arrange for care. At BrightStar Care of Lake Forest / Irvine, our team of care professionals is always standing by to help – to be there for families in their time of need, whenever that happens to be.

BrightStar Care Standard

24/7 Availability – Ready to help when you need it most

No Minimums – From 1 hour to 24, we’re ready to meet your needs

Employer of Choice – Professional, experienced, and trained nurses and caregivers with a minimum of 1 year of experience

Industry Standard

Usually answer phones from 9a–5p weekdays

Usually a 3–4 hour minimum service agreement or a minimum number of hours per week

Employees – May not be trained, drug screened, background checked, or competency verified

Living Room Visit

For us, being able to deliver an unmatched level of care starts from our very first meeting – the living room visit. Our clinical approach starts from square one with our specially trained Registered Nurse Director of Nursing. In addition to getting to know you and your family and sharing more about what we do, our RN conducts a comprehensive assessment from which to create a personalized plan of care to meet your loved one’s unique needs and preferences.

BrightStar Care Standard

Introduction to the BrightStar Care Experience – Registered Nurse and Care Team Member visit house to get to know you & discuss care needs

Limited evaluation of Activities of Daily Living like bathing, grooming, and transportation

May not create a unique plan of care

May only offer companionship care

Getting Started

Our rigorous process for screening and hiring ensures that the nurse or caregiver who comes into your home is highly capable and trustworthy. Every member of our team has at least one year of experience, receives ongoing, condition-specific training and is supervised by a Registered Nurse, so you know that your loved one is receiving the expert care they deserve.

BrightStar Care Standard

Guaranteed Compatibility® – BrightStar Care matches a care professional with you based on your preferences and unique plan of care

Registered Nurse Director of Nursing and selected care professional review plan of care and life history form

We personally introduce you to your BrightStar Care care professional

Industry Standard

Caregiver may be a subcontractor, and may not:

Be a direct employee

Have training or a background in caregiving

Be covered by insurance – there could be tax and liability ramifications

Every Visit

At BrightStar Care, our people are our greatest asset. To deliver the utmost in quality care day in and day out at each and every visit, not only do we ensure that each member of our team has the required experience and clinical competencies, but we are committed to hiring only those who truly embody our core values.

BrightStar Care Standard

Be Open & Positive – Compassionate and kind

Serve with Passion – Make a real difference

Do the Right Thing – Honest and trustworthy

Do What We Say – Be accountable

Make It Great – Exceed expectations

Industry Standard

Good people, but standards might not be high level or consistent

Might experience late caregivers or no-shows

Might not provide ongoing training or competency verification

Might not supervise with Registered Nurse

Ongoing Support

When we say “every step of the way,” we mean it. We understand that care needs can and do evolve and change. That’s why, in addition to regular visits from your care professional, our team of care experts establishes ongoing checkpoints to monitor your loved one’s progress and makes adjustments to their plan of care to meet them at their point of need.

BrightStar Care Standard

24/7/30: First 24 hours, 7 days, and 30 days check–in from the BrightStar Care Team

Active Staff of Care Professional – Always ready in time of need

Weekly Care Reports reviewed by Registered Nurse

RN Supervisory Visits & Reassessments

Change in Condition – RN DON expertly guides client, family, and caregivers through unexpected changes, and develops a new plan of care to meet your needs

CareTogether® – Free, private, secure online caregiving resource

Industry Standard

Range of paperwork completion and reporting to the family

Change in Condition – Unpredictable levels of accessibility, expertise, and service offerings

Complimentary In-Home Assessment

Call us today to schedule a care assessment and conversation with a BrightStar Care Registered Nurse.