Customs Administration of the Republic of Macedonia

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1 Customs Administration of the Republic of Macedonia2012 ANNUAL REPORTVanco KargovSkopje, April 2013

2 Summary Duties and responsibilities of the Customs AdministrationProtect the financial interests of the Republic of MacedoniaProtect health and lives of people and the environmentPrevent and tackle illegal trade and terrorismMaintain and promote competitive business climateEnsure that the customs – related requirements for EU membership are met2012 Annual Report of the Customs Administration2

3 Summary Reforms and results in 2012Grounds for reforms and activities are the Strategic Plan and the Multi-annual Action Plan of the Customs Administration, EU and WCO standards and other internationally recognized best practicesHuman resource management was further improved, particularly in the area of employment and promotion, professional development and employees’ integrityImproved mechanisms for administrative procedures, security, communication, transparency, ICT support, as well as financial and non-financial asset managementInitiated procedure for implementation of ISO 9001:2008 quality standard2012 Annual Report of the Customs Administration3

4 Summary Reforms and results in 2012The existing mechanisms were revised and new mechanisms were introduced to simplify and improve the conditions for accomplishment of customs and excise formalities , particularly through possibilities for е-CustomsAs a result, the time necessary for conducting customs procedures and issuing export/import licenses and other customs documents has been reduced, the use of simplified customs procedures and procedures with economic impact as well as the possibilities provided by the free trade agreements have become more frequentCooperation with the business community deepened, transparency and openness for cooperation with the public increased2012 Annual Report of the Customs Administration4

6 Legislation Customs legislationIntroduced possibility for import duties relief for sport equipment and accessories which sports federations receive as donation from foreign donors or in cases of imported sports equipment and accessories purchased with donated fundsApplication of entry and exit summary declaration was postponedImport of small parcels was simplifiedRegular Decision on Classification of Goods by Forms of Import and Export was adopted, defining the forms of free export, export, free import and export on grounds of authorisation, consent, decision i.e. certificate2012 Annual Report of the Customs Administration6

7 Legislation Customs TariffReduced or abolished 88 customs duty rates for several kinds of goods including:Seeds and planting materialRaw materials for the food industryWhite or other kinds of sugarsMoto-cultivatorsSports equipment, skis and other sport accessoriesCertain unprocessed precious metalsThese measures are aimed to provide lower costs and better competitiveness of the agricultural and food products, industrial production and the transport sector2012 Annual Report of the Customs Administration7

8 Legislation Customs TariffAbolished or reduced customs duty rates of other 128 tariff codes, to be applied as from 2013, for the following goods:Primary forms of polyethylene terephthalate and foils of polyethylene terephthalateRaw materials for automobile spare partsTool machinesRailway cargo carsBuses, new and second-hand2012 Annual Report of the Customs Administration8

9 EU Integration Alignment with the EU AcquisIn August 2012, the Government adopted amendments to the Decision on alignment of and amendment to the 2012 Customs Tariff, thus adopting the Commission Regulation on Implementation (EU) no. 155/2012In December 2012, the Government of the Republic of Macedonia adopted amendments to the Decision on the alignment of and amendment to the 2013 Customs Tariff, which is harmonised with the amendments to the Combined Nomenclature (Official Journal of the EU no. L304 оf )The Customs Administration published correlation tables of Customs Tariff 2013/2012 and 2012/2013 on its website, used as facilitation tool in the implementation of tariff and non tariff measures2012 Annual Report of the Customs Administration9

10 EU Integration Alignment with the EU AcquisIn August 2012, the Government of the Republic of Macedonia passed amendments to the Regulation on the implementation of the European Commission Implementing Regulation concerning the classification of certain goods in the Combined Nomenclature thus adopting 47 Commission regulations concerning the classification of certain goods in the Combined Nomenclature, adopted within April April 2012Amendments to the Customs Tariff Law were adopted in 2012, providing for harmonization with the Council Regulation (EEC) no. 2658/87 on the tariff and statistical nomenclature and on the Common Customs Tariff2012 Annual Report of the Customs Administration10

11 EU Integration Alignment with the EU AcquisPrepared amendments to the Rulebook on completion of the customs declaration and list of codes usedPrepared Guidelines on using and manner of completion of the customs declaration for transit procedure by using technique of electronic data processing (ERP transit declaration)New Guidelines on transit procedure - B-1 preparedNew Guidelines on guarantees in transit procedure – B-2 prepared2012 Annual Report of the Customs Administration11

12 EU Integration Alignment with the EU AcquisNew Guidelines on transit procedure in railway traffic – B-3, preparedGuidelines on Customs Debt Enquiry and Recovery procedure– B-4List of codes used for completion of the customs declaration by using technique of electronic data processing preparedAll these documents were elaborated under the IPA 2008 Project for Implementation of New Computerised Transit System (NCTS).2012 Annual Report of the Customs Administration12

13 EU Integration Connection with EU IT SystemsImplementation of New Computerised Transit System (NCTS)In February 2012 the Government of the Republic of Macedonia adopted a revised National Plan for Implementation of the Common Transit System NCTS in the RMEquipped Department for Border and Transit Formalities, in accordance to the current needsNational, regional and local transit coordinators were appointedOngoing procedure for establishment of a Help Desk by taking into account rational and efficient use of the available resources2012 Annual Report of the Customs Administration13

14 EU Integration Connection with EU IT SystemsImplementation of New Computerised Transit System (NCTS)Training, preparation of economic operators and raising public awareness about NCTS :- In February 2012, training on NCTS for 9 ICT experts and administrators was held- In March 2012, within the Advisory Council, NCTS was presented before 4 economic chambers, associations of freight-forwarding agents and transporters, different clusters etc,- In April 2012, 4 training courses for 25 NCTS trainers were heldIn May 2012, under IPA 2008 NCTS Implementation Project, training for 27 trainers on NCTS guarantee procedures was organised2012 Annual Report of the Customs Administration14

15 EU Integration Connection with EU IT SystemsImplementation of New Computerised Transit System (NCTS)Training, preparation of economic operators and raising public awareness about NCTS :In June 2012, in collaboration with the IPA 2008 “Management Support to the NCTS Implementation Project” a Seminar was organised for nearly 70 representatives of freight-forwarding and software companies2012 Annual Report of the Customs Administration15

16 EU Integration Connection with EU IT SystemsImplementation of New Computerised Transit System (NCTS)Training, preparation of economic operators and raising public awareness about NCTS :Under the Customs 2013 Programme, in July 2012 in Ohrid (St. Naum) a two-day workshop was organised on “The path towards accession to the Common Transit Convention and the SAD Convention”. Delegates from Austria, Bulgaria, Romania, Slovenia, Hungary, Croatia, as well as from candidate countries – Iceland, Macedonia, Serbia, Turkey and Montenegro and the potential candidate countries – Albania, Bosnia and Herzegovina, Kosovo and DG TAXUD.2012 Annual Report of the Customs Administration16

17 EU Integration Connection with EU IT SystemsImplementation of New Computerised Transit System (NCTS)Training, preparation of economic operators and raising public awareness about NCTS :In order to broaden the information concerning the domain of customs operations for the business sector, the Economic Chamber of the Republic of Macedonia and the Customs Administration, within the activities of the Advisory Council, in July 2012 organised a Presentation on „the path of accession to the Convention on a Common Transit Procedure and the SAD Convention“.2012 Annual Report of the Customs Administration17

18 EU Integration Connection with EU IT SystemsImplementation of New Computerised Transit System (NCTS)Training, preparation of economic operators and raising public awareness about NCTS :In October and December 2012, 3 workshops were held attended by 107 persons (economic operators and customs agents) focused on how transit procedures will be realized through the NCTS.With a view of informing about the changes related to the use of bank guarantees in customs procedures, in December 2012 a Seminar for the Bank Sector was organized, attended by 33 participantsSpecial tab for NCTS was published on the Customs Administration website, with all relevant information related to NCTS2012 Annual Report of the Customs Administration18

20 ЕУ Интеграција EU Customs 2013 ProgrammeRepresentatives of the Customs Administration attended the following training courses, seminars and work meetings:Meeting of the Electronic Customs Group, legal and IT aspects (March, Belgium),IT training on the applications: central services/reference data and central services / information management (April, Belgium),Workshop on transit test application (May, Belgium),Workshop on „The path towards accession to the Common Transit Convention and the SAD Convention” (July, Ohrid),Electronic Customs Group Meeting (October, Belgium),Meeting of the Electronic Customs Group, legal and IT aspects, presenting the current plans for development of new customs IT systems for common use in the EU (November, Belgium),Training on novelties in the Common System Interface, Common Communication Network, security standards etc.2012 Annual Report of the Customs Administration20

21 EU Integration Administrative Capacity Building by EU standardsThrough the TAIEX – Instrument for Technical Cooperation, in May 2012 in Ohrid a Workshop on “Classification of Goods“ was organised, attended by customs officers from Macedonia, Albania and Kosovo.Rules of Procedure of the Committee for Harmonization and Monitoring of the Realization of the European Commission Customs Blueprints was adoptedThe European Commission approved the financing of a Project for Development of Border Infrastructure between the Republic of Macedonia and the Republic of Greece (BORDER IN), under the IPA Cross-Border Programme”2012 Annual Report of the Customs Administration21

22 EU Integration Administrative Capacity Building by EU standardsApproved Projects under IPA for 2012 and 2013:Project - Strengthening of the operational and institutional capacities of the Customs Administration for efficient and effective controls, and provide for procurement of additional equipment for the customs laboratoryProject - Upgrade of the customs clearance facilities at the road Border Crossing Point Tabanovce, the realization of which is expected to start in The Project envisages extension of the existing customs terminal with additional premisesProject - Upgrade of the customs clearance and inspection facilities at the road Border Crossing Kafasan, the realization of which is expected to start in The Project envisages building of a new terminal for customs clearance of goods2012 Annual Report of the Customs Administration22

23 Human Resources at the Customs AdministrationLegal groundsWith amendments to the Law on the Customs Administration a possibility for redeployment of the Customs Administration staff to positions with different status was introducedAmendments to the Collective Labour Agreement regulated the procedure of the Commission for selection of candidates for employmentNew Rules of Procedure of the Committee for Development of Institutional and Administrative Capacity were adoptedAt the end of 2012, 1,167 persons were employed at the Customs AdministrationOver 50% of the employees have university education and about 67% directly work on realization of customs procedures and law enforcement2012 Annual Report of the Customs Administration23

24 Human Resources at the Customs AdministrationEmploymentIn February, Plan for Employment in Customs Administration for 2012 was adoptedGuidelines for preparation of a test in a selection procedure after placing a public job advertisement were adoptedNew Operational Instruction on conducting an internal call for filling vacant job positions at the Customs Administration was adoptedVolunteering Programme adopted, on grounds of which 10 volunteers were engagedIn 2012, employment in Customs Administration on various grounds was gained by 25 people, and 42 people had their employment terminated2012 Annual Report of the Customs Administration24

25 Human Resources at the Customs AdministrationTraining and professional developmentStrategy for Training and Professional Development of Customs Officers2012 Programme for Training and Professional Development adoptedGuide on implementation of a training evaluation procedure were adoptedTraining Needs Assessment Guide was adoptedImplementation of a Mentorship Programme Guide was adoptedGuidelines on Conducting Expert Exam at the Customs Administration were adopted2012 Annual Report of the Customs Administration25

26 Human Resources at the Customs AdministrationRealized training86% of the Programme on Training and Professional development of the Customs Administration was realized:Facilitating and Accelerating of Trade - 100% realizedLaw Enforcement - 74% realizedHuman Resources - 100% realizedOrganization of Work - 82% realizedLogistic Support - 75% realizedA total of 290 events were held in the form of training courses, presentations, workshops, seminars and study visits3.189 participants from the Customs Administration attendedOn average, each participant has received approximately 84 hours of training2012 Annual Report of the Customs Administration26

27 Human Resources at the Customs AdministrationRealized trainingGeneral training on customs competences was completed by 60 customs officers12 workshops were organised through TAIEX in the Republic of Macedonia and 10 study visits abroad8 training courses were organized through the Programme on technical assistance from the Netherlands6 training courses were organized in cooperation with the US Embassy and the EXBS Programme12 activities were organised under the Customs 2013 Programme2012 Annual Report of the Customs Administration27

29 Human Resources at the Customs AdministrationRealized trainingCourse on Control of Excise Goods Movement was translatedMemorandum of Understanding with the European Commission was signed for translation of the Risk Assessment courseTraining courses implementation of ISO 9001:2008 were held2012 Annual Report of the Customs Administration29

30 NO Human Resources at the Customs Administration IntegrityLack of transparencyMacedonia is a small and open economyUnnecessary discretionary rights and charging feesNOThe trade exchange takes 80% in the GDPComplicated, non-existing and difficult to understand proceduresAt least 80% of the business transactions are related to CustomsQuality and precision of legislation and application of standards for goodsApplication of manual, instead of ICT methods of work

31 Human Resources at the Customs AdministrationIntegrityWithin the Sector for Professional responsibility, Integrity Department was establishedUser Manual on recording disciplinary procedures and lawsuits from employees in the eDMS adoptedNew Guidelines on Customs Officers' Rotation were adoptedThe Rulebook on the manner of customs officers' promotion amended2012 Annual Report of the Customs Administration31

32 Human Resources at the Customs AdministrationIntegrityOperational Instruction regarding a self-assessment system of customs officers' performance adoptedGuidelines on conducting a survey to explore the social climate at the workplace adoptedCode of Conduct for Customs Officers from the Customs Offence Procedure Department adoptedPlan for implementation of the activities of the National Programme for Prevention and Repression of Corruption adoptedUser Manual on access to the personal file through the electronic document management system (eDMS) adopted2012 Annual Report of the Customs Administration32

33 Human Resources at the Customs AdministrationIntegrityConducted internal inspections per organisational unit:20082009201020112012Headquarters173553320Regional Customs House Skopje98142011Regional Customs House Kumanovo24546Regional Customs House Shtip84344Regional Customs House Gevgelija521074Regional Customs House Bitola55174Total46588645492012 Annual Report of the Customs Administration33

34 Human Resources at the Customs AdministrationIntegrityConducted internal investigations per organisational unit:20082009201020112012Headquarters2044654041Regional Customs House Skopje3324181516Regional Customs House Kumanovo2224151015Regional Customs House Shtip1811385Regional Customs House Gevgelija2212685Regional Customs House Bitola25125125Total14012711293872012 Annual Report of the Customs Administration34

35 Human Resources at the Customs AdministrationIntegrityDisciplinary and other measures imposed20082009201020112012Warnings--149Reduction of salary11090856473Fine3542131741Termination of employment462710514Criminal charges111101153Suspension-16153Total3021851211001432012 Annual Report of the Customs Administration35

36 Human Resources at the Customs AdministrationPerformance measurementOperational Instructions on the system of customs officers' performance measurement amended in the part related to the period of performance measurementGuidelines on measuring successfulness of administrative procedures at the Customs Administration revised20 internal audits conducted, on the basis of which, 73 recommendations were proposed to the relevant organisational units to improve their operations. 61 recommendations have already been implemented, and 12 are currently being implemented2012 Annual Report of the Customs Administration36

37 Human Resources at the Customs AdministrationRewarding and promotionGuidelines on giving awards and acknowledgements adopted, regulating the layout, criteria and procedure of granting awards by the Customs AdministrationWith amendments to the Rules on the manner of customs officers' promotion new grades have been introduced: "outstanding", "satisfactory", "partially satisfactory "and" unsatisfactory."59 decisions for 15% raise of the current month basic salary were rendered for customs officers who had been exceptionally diligent in the activities and tasks in their workplace2012 Annual Report of the Customs Administration37

38 Human Resources at the Customs AdministrationRewarding and promotionAwards and acknowledgements presentedCO Bogorodica, best border CO in the I and II quarter of 2012CO Tabanovce-Motorway, best border CO for the III and IV quarter of 2012CO Skopje 3, best inland CO for the I, II and III quarter of 2012CO Skopje 2, best inland CO for the IV quarter of 2012Jubilee coins – 269 employeesCertificates of appreciation and plaques to 9 customs officersCustoms plaques to 7 external organisations and 9 individualsMonetary prizes for 3 best-written essays from students of higher education institutions on the topic "Borders Divide, Customs Connects”Monetary prizes to 10 best drawings made by primary school pupils on the topic "Borders divide, Customs connects"2012 Annual Report of the Customs Administration38

39 Competencies and organisationLegal groundsIn conformity with the directives given by the Government of the Republic of Macedonia, in 2012 the Customs Administration started with activities for implementation of the quality management standard ISO 9001:2008The Rulebook on business organization of the Customs Administration and the Rulebook on systematization of job posts at the Customs Administration were subject to amendment on several occasions in 2012 to ensure successful realization of the Project of the Government “No wrong door”Guidelines on the manner of forming working bodies and monitoring of their work were passed, regulating the manner of creating working bodies, keeping relevant records, monitoring of and notification on the working activities and realization of the tasks.2012 Annual Report of the Customs Administration39

40 Competencies and organisationAdministrative proceduresGuidelines on the layout and structure of the documentation was adopted, in conformity with the quality managment standard ISO 9001:2008In conformity with the requirements of the ISO 9001:2008, standard, a Procedure for depositary of documentation was adoptedUser’s Guidelines for archive processing of client electronic applications/requests adoptedUser’s Guidelines on Interoperability System were passed, and by the end of 2012, it was used timesIn 2012, the eDMS had users who created 73 thousand files with 186 thousand documents2012 Annual Report of the Customs Administration40

41 Competencies and organisationSecurity and CommunicationGuidelines on operation with the video-conference system were adopted. 200 users of the government authorities are included in the system and by the end of 2012, videoconference links were realized at the Economic System Commission and government sessions. 50 users are included within the Customs Administration, who realized video-conference calls in 20122012 Annual Report of the Customs Administration41

42 Competencies and organisationSecurity and CommunicationNew Guidelines on the manner of issuance and withdrawal of official identification card to/from customs officers adoptedNew Rulebook on the form, contents and manner of issuing and withdrawing official identification card to/from customs officers adoptedDefibrillators purchased and training for their proper use organizedPlans for protection and salvage operations separately for every organisational unit passedVideo-surveillance system upgraded to cover physical inspection control points2012 Annual Report of the Customs Administration42

43 Competencies and organisationICT SupportGuidelines on preventive maintenance of the ICT systems adopted, defining the procedures for continuous monitoring, control, checking and maintenance of the ICT systemsGuidelines on ensuring uninterrupted functioning of the business processes in case of technical problems related to the Customs Declaration Processing System – MAKCIS were adoptedGuidelines on operation with the ICT systems from aspect of ICT security amendedGuidelines on application life cycle and ICT systems management amended2012 Annual Report of the Customs Administration43

44 Competencies and organisationICT SupportAt the end of 2012, 43 applications were in function at the Customs Administration, supported by massive hardware and communication equipmentTheir use is regulated by Guidelines, Manuals and standardized Operational ProceduresEach application has a designated Functional Project Manager and ICT Support Engineers responsible for technical supportThe average availability of the ICT systems and applications was 99.7%, which means that the targeted goal of 99,5% has been reached2012 Annual Report of the Customs Administration44

45 Competencies and organisationICT SupportSoftware applications of the Customs AdministrationNo. of usersNo. of accesses2012 Annual Report of the Customs Administration45

46 Competencies and organisationICT SupportSoftware applications of the Customs AdministrationNo. of usersNo. of accesses2012 Annual Report of the Customs Administration46

47 Competencies and organisationICT SupportSoftware applications of the Customs AdministrationNo. of usersNo of accesses2012 Annual Report of the Customs Administration47

48 Competencies and organisationICT SupportSoftware applications of the Customs AdministrationNo. of usersNo. of accesses2012 Annual Report of the Customs Administration48

49 Facilitation and acceleration of customs formalitiesCustoms and excise proceduresGuidelines on the manner and procedure for granting deferred payment of customs debt amended, regulating the use of one and the same guarantee to secure customs debt, irrespective of whether it is a matter of deferred payment within 30 days or regular payment within 10 daysGuidelines on issuance and use of Binding Origin Information adoptedGuidelines on acceptance of customs declaration before presenting the goods to the customs authorities adopted, regulating the formalities of acceptance, verification, control and assessment of the documents related to the goods introduced into/exported from the customs territory of the Republic of Macedonia2012 Annual Report of the Customs Administration49

50 Facilitation and acceleration of customs formalitiesCustoms and excise proceduresGuidelines on the implementation of the Law on Passenger Transport adopted, regulating the powers, competences and procedures to be applied by customs officers during survey of passenger transport in international road trafficUser Manual on the modus operandi with the information system “DANIS“ was passed regulating the manner and responsibilities for control, processing and recording data on issued excise licenses and excise preferential use permits, excise declarations and payments of excise duties made2012 Annual Report of the Customs Administration50

51 Facilitation and acceleration of customs formalitiesAs from January 2012, complete export customs clearance at the BCP Tabanovce (border with Serbia) has been enabled. New business premises were provided for the customs officers and for accommodation and transparent access for the transporters, economic operators and customs agents2012 Annual Report of the Customs Administration51

52 Facilitation and acceleration of customs formalitiesAs from January 2012, complete export customs clearance at the BCP Tabanovce (border with Serbia) has been enabled. New business premises were provided for the customs officers and for accommodation and transparent access for the transporters, economic operators and customs agentsNew transparent conditions for direct opened communication with the economic operators, transporters and customs agents at the Bogorodica CO (border with Greece)2012 Annual Report of the Customs Administration52

53 Facilitation and acceleration of customs formalitiesNew CO for customs procedures in railway traffic was opened in the industrial zone Skopje where large number of customs and other warehouses, industry facilities and other COs are locatedThe Customs Administration introduced export customs clearance of easily perishable goods and goods easy for physical examination at the BCP KafasanIn order to eliminate the unnecessary duplication of customs procedures and transit of non-cleared goods, in 2012 CO Post Office Bitola was abolished2012 Annual Report of the Customs Administration53

54 Facilitation and acceleration of customs formalitiesThe number of COs where import customs clearance of vehicles can be accomplished has been increased to 20 COsNew Guidelines on the minimal conditions and manner of determination of the working space where goods transported by freight motor vehicle are presented for inspection to customs authorities were adopted2012 Annual Report of the Customs Administration54

55 Facilitation and acceleration of customs formalitiesDevelopment of a new Customs Declarations and Excise Processing System startedManual on changing IP addresses of VPN users from the public authorities and Manual on ASYCUDA client server name changing for the users of the external domain preparedGuidelines on electronic issuance of TIR certificates adopted. By the end of 2012, TIR certificates were issuedEnabled payment of administrative taxes up to 250 denars via SMS2012 Annual Report of the Customs Administration55

56 Facilitation and acceleration of customs formalitiesElectronic Single Window system for issuance of import and export licenses - EXIMUser Manual on processing tariff quota via EXIM adoptedGuidelines on allocation of tariff quota according to the principal “first came, first served” passedGuidelines on the use of paper documents (paper fall-back procedure) in case of technical problems in EXIM adoptedGuidelines on exercise of Customs Administration’s competences concerning EXIM administration adoptedTransport Licenses Module for electronic processing of licenses for international transport of goods and passengers, introduced2012 Annual Report of the Customs Administration56

57 Facilitation and acceleration of customs formalitiesElectronic Single Window system for issuance of import and export licenses - EXIMEXIM OPERATION STATISTICSDescription2009201020112012Number of involved government institutions15151616Number of economic operators users of EXIM3005201,8573,540Issued import, export and transit licenses through EXIM28,61452,11866,78171,467Lodged requests for tariff quota through EXIM5,6165,2023,8604,091Average time for acquiring a license through the EXIM7.4 h5.6 h2.5 h1.5 h2012 Annual Report of the Customs Administration57

58 Facilitation and acceleration of customs formalities2012 Annual Report of the Customs Administration58

59 Facilitation and acceleration of customs formalitiesElectronic management of customs procedures for customs procedures with economic impact - E-LohnThe application for issuance of inward processing authorizations (E-Lohn) was upgraded with possibility for electronic application for and granting of authorizations for all types of procedures with economic impact and monitoring of the discharging of the inward processing procedureManual and Guidelines on the modus operandi of the E-LohnSo far, 197 users are registered in the system and they have submitted 359 requests, 65 of which were approvedINTENSIVE PROMOTION OF THE E-Lohn SYSTEM IS UNDERWAY2012 Annual Report of the Customs Administration59

60 Facilitation and acceleration of customs formalitiesPortal for Electronic Communication - PECThrough the PEC the external users can search over 70 standardized electronically controlled requests 24/7Simplified application for authorisation for temporary admission procedure, request for use of incomplete declaration, request for Binding Tariff Information, request for relief from import duties, request for collection of excise stamps, request for use of simplified import/export procedure, request for status of authorised consignee, request for simplified import procedure, summary export under cargo manifest, request for pre-arrival control, order for planned quantities etcOver 350 external users registeredReceived over 12.7 electronic requests (19.7 thousand in 2011 and 4 thousand 2010), to which the Customs Administration sent 11.5 electronic replies (4.6 thousand in 2011 and 4 thousand in 2010).2012 Annual Report of the Customs Administration60

61 Facilitation and acceleration of customs formalitiesVolume of workIssued customs and excise permits and licenses2012 Annual Report of the Customs Administration61

62 Facilitation and acceleration of customs formalitiesVolume of workEffects of the use of preferential origin of goods, pursuant Free Trade Agreements2012 Annual Report of the Customs Administration62

63 Facilitation and acceleration of customs formalitiesVolume of workRealized customs procedures per type2012 Annual Report of the Customs Administration63

64 Facilitation and acceleration of customs formalitiesVolume of workRealized customs procedures per mode of transport2012 Annual Report of the Customs Administration64

65 Facilitation and acceleration of customs formalitiesVolume of workTraffic of freight motor vehicles2012 Annual Report of the Customs Administration65

66 Law Enforcement ControlLegal FrameworkRisk Management Strategy revisedAnnual Action Plan for implementation of the 2012 Risk Management Strategy adoptedStrategy for Prevention of Illicit Trafficking in Tobacco and Tobacco Products revised2012 Action Plan for implementation of the Strategy for Prevention of Illicit Trafficking in Tobacco and Tobacco Products adoptedStrategy for Prevention of Illicit Trafficking in Narcotic Drugs, revised2012 Annual Report of the Customs Administration66

67 Law Enforcement ControlLegal Framework2012 Action Plan for implementation of the Strategy for Prevention of Illicit Trafficking in Narcotic Drugs adoptedStrategy for Protection of Intellectual Property Rights revised2012 Action Plan for implementation of the Strategy for Protection of Intellectual Property Rights adopted2012 Minimum Quantitative Targets for Prevention of Illicit Trafficking and Trade Facilitation by Organiztaional Units adopted2012 Annual Report of the Customs Administration67

68 Law Enforcement ControlLegal FrameworkAmendments to the Rules of Procedure of the Control and Safety Committee and the Rules of Procedure of the Risk Management CommitteeStrategy for mutual recognition of customs controls with the neighboring countries preparedAgreement on Customs Cooperation with Montenegro harmonizedThe Customs Administration was designated as Coordinator of the Inspection Council (with members of State Administration Bodies' officers with powers to conduct inspections)2012 Annual Report of the Customs Administration68

69 Law Enforcement ControlLegal Frameworkprepared and harmonized Memorandum of Understanding with MEPSOOrganization of an International Conference on the Use of Special Customs Surveillance Equipment startedIn collaboration with the Azerbaijan Customs Service, the Customs Administration started organizing International Conference on Customs Measures for Protection of Cultural HeritageStarted activities for establishment of a system for information exchange with the Office for Protection of Cultural Heritage2012 Annual Report of the Customs Administration69

70 Law Enforcement ControlLegal FrameworkPrepared Work Process for Customs Administrative Procedure and Work Process for Court RepresentationOrganization of an International Conference on the Use of Special Customs Surveillance Equipment startedCommenced preparation of Guidelines for Safekeeping of Evidence associated with all types of investigations and court proceedings (criminal, offence, civil, administrative, disciplinary and other cases)2012 Annual Report of the Customs Administration70

71 Law Enforcement ControlCustoms IntelligenceNew Guidelines on the Intelligence Department Operation, introducing 18 forms were introduced in relation to various activities undertaken in the intelligence cycle and special record-keepingGuidelines on modus operandi with the Search Engine of internet site and press-agencies news adoptedGuidelines on the modus operandi with the Application for Foreign Currency Control Books for recording of imported and exported cash and securities and communication with the Financial Intelligence Office2012 Annual Report of the Customs Administration71

72 Law Enforcement ControlRisk analysisDevelopment of new application “Market Surveillance” started. It will accelerate the process of preparation and recording of "Notices on prevention of release of goods for free circulation"Manual for using the application for control of foreign motor vehicles' stay on the customs territory of the Republic of Macedonia, which regulates the use of ANPR adoptedGuidelines on using the information (notifications) system regarding changes in the data of companies and the status of persons therein adopted2012 Annual Report of the Customs Administration72

73 Law Enforcement ControlRisk analysisGuidelines for pre-arrival selection of shipments and User Manual for the modus operandi with the shipment selection module through SEED 2, regulating the manner of selection of shipments before their arrival on the territory of the Republic of Macedonia were adoptedGuidelines for keeping statistics on import, export and transit, their analysis and proposals for measures adoptedProject for automation of pre-arrival and pre-departure selection at airport customs offices in passenger traffic for the part that refers to express mail shipments - RAAVIO Module, started2012 Annual Report of the Customs Administration73

74 Law Enforcement ControlCustoms control and investigationsNew Guidelines on the Investigation Department's Operation regulating the work of officers in the judicial police, ex officio or upon an order of the Public Prosecutor's Office, in line with the novelties in the CPLGuidelines for acting upon a warrant to apply special investigative measures preparedNew Guidelines for verification of evidence of preferential origin of goods, regulating the manner of control and verification of proof of origin under the free trade agreements signed with the EU, EFTA, CEFTA, Turkey and Ukraine2012 Annual Report of the Customs Administration74

75 Law Enforcement ControlCustoms control and investigationsGuidelines for filing criminal charges amended, to ensure them with the new Criminal Procedure LawThe manner of updating and using electronic records of criminal charges is regulated by the Guidelines for the modus operandi with the electronic records of criminal chargesNew Guidelines on the manner and procedure of apprehension, arrest and detention of suspects, regulating the manner and procedure of apprehension, arrest and detention of suspects under the new Law on Criminal Procedure2012 Annual Report of the Customs Administration75

76 Law Enforcement ControlCustoms control and investigationsGuidelines on transporting suspects, regulating the transportation of a person suspected of having committed a crime, adoptedNew Guidelines on handling and use of firearms and ammunition in the Customs Administration, defining the safety rules for storing, carrying, handling and use of weapons and ammunitionGuidelines on the modus operandi wth the electronic records on seizures were adopted which regulate the manner of updating and use of seizures electronic records2012 Annual Report of the Customs Administration76

77 Law Enforcement ControlPost-clearance controlGuidelines on conducting on-site controls of holders of authorizations for customs procedures with economic impact (customs warehousing, inward processing, processing under customs control, temporary import and outward processing) adoptedStarted revision of the existing Guidelines on Company Control and its alignment with with the WCO recommendations, as well establishing a system for control over the production of excise goods based on legislation2012 Annual Report of the Customs Administration77

78 Law Enforcement ControlResults from physical controlNo. actionsUnitQuantityPrevention of illicit trafficking in narcotic drugs, psychotropic substances and precursors25kg700Prevention of illicit trafficking in weapons and explosive materials and objects11piece1.877Protection of cultural heritage of the Republic of Macedonia2piece460Prevention of illegal trade in live animals5piece2.264Prevention of illegal migration6person1425EurosPrevention of illicit transfer of cash and securities2012 Annual Report of the Customs Administration

79 Law Enforcement ControlResults from physical controlNo. actionsUnitQuantityPrevention of unauthorized trade in medicines and medical apparatus31piece25piece30.000Prevention of unauthorized trade in foodstuffskg5.600Prevention of illicit trafficking in cigarettes and other tobacco products60piece28piece28Prevention of prohibitted use of extra light fuelPrevention of illegal trade in clothing, fashion accessories, textiles, raw materials86piece78.000kg4.500М²17.0002012 Annual Report of the Customs Administration

80 Law Enforcement ControlResults from physical controlNo. actionsUnitQuantity32piece16.000Prevention of illegal trade in jewelry, accessories and jewelry items made of precious metalsPrevention of illegal trade in cosmetics, perfumes, hygiene items etc31piece15.00082piece92.000Prevention of illegal trade in other goods2012 Annual Report of the Customs Administration

81 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Narcotic Drugs, Psychotropic Substances and Precursors513 kg of marijuana seized in December 2012 at its entry at BC Kafasan (Albania), in coordination of the Customs Administration and the Ministry of Interior. The drugs were hidden in a special bunker in a truck carrying cement2012 Annual Report of the Customs Administration

82 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Narcotic Drugs, Psychotropic Substances and Precursors25 kg of marijuana seized in December 2012 at its exit at BC Tabanovce (Serbia). The drugs were hidden in the internal parts of the doors and the dashboard of a passenger vehicle513 kg of marijuana seized in December 2012 at its entry at BC Kafasan (Albania), in coordination of the Customs Administration and the Ministry of Interior. The drugs were hidden in a special bunker in a truck carrying cement2012 Annual Report of the Customs Administration

83 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Narcotic Drugs, Psychotropic Substances and Precursors25 kg of marijuana seized in December 2012 at its exit at BC Tabanovce (Serbia). The drugs were hidden in the internal parts of the doors and the dashboard of a passenger vehicle1.650 kg of heroin seized in December 2012 at its exit at BC Tabanovce (Serbia). The drugs were hidden on a passenger on a bus having Vienna as a final destination2012 Annual Report of the Customs Administration

84 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Narcotic Drugs, Psychotropic Substances and Precursors1.650 kg of heroin seized in December 2012 at its exit at BC Tabanovce (Serbia). The drugs were hidden on a passenger on a bus having Vienna as a final destination9.4 kg of heroin seized in October 2012 at its exit at BC Deve Bair (Bulgaria). The drugs were hidden in the bumpers of a passenger vehicle2012 Annual Report of the Customs Administration

85 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Weapons and Explosive Materials and Objects120 pieces of ammunition confiscated in October 2012 at BC Kafasan (Albania)- entry, from a Macedonian citizen. The ammunition was hidden in a plastic bag under the co-driver seat of a passenger vehicle2012 Annual Report of the Customs Administration

86 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Weapons and Explosive Materials and Objects120 pieces of ammunition confiscated in October 2012 at BC Kafasan (Albania)- entry, from a Macedonian citizen. The ammunition was hidden in a plastic bag under the co-driver seat of a passenger vehicle40 pieces of brass knuckles seized in December 2012 at the BC Blace (Kosovo) from a Macedonian citizen. The brass knuckles were hidden in a plastic bag on a bus from Skopje to Novi Pazar2012 Annual Report of the Customs Administration

87 Law Enforcement ControlResults from physical controlProtection of Cultural Heritage of the Republic of Macedonia262 artefacts from the territory of Macedonia (coins, lead seals, etc.) seized in September 2012 at the Alexander the Great Airport in Skopje from a foreign national. Most of them originate from the III-IV century, and the rest are from different time periods, including the period BC2012 Annual Report of the Customs Administration

88 Контрола на примена на законитеResults from physical controlProtection of Cultural Heritage of the Republic of Macedonia143 coins and 55 artefacts from the territory of Macedonia seized in September 2012 at BC Tabanovce (Serbia)- railway station. Most of them originate from the II - III century262 artefacts from the territory of Macedonia (coins, lead seals, etc.) seized in September 2012 at the Alexander the Great Airport in Skopje from a foreign national. Most of them originate from the III-IV century, and the rest are from different time periods, including the period BC2012 Annual Report of the Customs Administration

89 Law Enforcement ControlResults from physical controlPrevention of Illegal Trade in Live Animals4 chameleons (Bradypodion pumilum - Cape dwarf chameleon) protected by CITES - Convention on International Trade in Endangered Species of wild flora and fauna seized at BC Tabanovce (Serbia) in November2012 Annual Report of the Customs Administration

90 Law Enforcement ControlResults from physical controlPrevention of Illegal Trade in Live Animals4 chameleons (Bradypodion pumilum - Cape dwarf chameleon) protected by CITES - Convention on International Trade in Endangered Species of wild flora and fauna seized at BC Tabanovce (Serbia) in November 2012450 pond sliders, discovered in March 2012 at their exit at BC Tabanovce (Serbia). The animals were found in a bag, with a passenger, Macedonian national on a bus traveling from Ohrid to Belgrade2012 Annual Report of the Customs Administration

91 Law Enforcement ControlResults from physical controlPrevention of Illicit Transfer of Cash and Securities318 thousand Euros impounded in November 2012 on their exit at BC Tabanovce (Serbia). They were concealed in a backpack of the driver of a passenger vehicle2012 Annual Report of the Customs Administration

92 Law Enforcement ControlResults from physical controlPrevention of Illicit Transfer of Cash and Securities318 thousand Euros impounded in November 2012 on their exit at BC Tabanovce (Serbia). They were concealed in a backpack of the driver of a passenger vehicle900 thousand Denars impounded on entry at BC Kafasan (Albania). The Denars were hidden in a plastic bag in the luggage compartment of a passenger busИзвештај за работата на Царинска управа во 2012

93 Law Enforcement ControlResults from physical controlPrevention of Illegal ImmigrationIllegal immigrant discovered at BC Bogorodica (Greece) while entering the country in June The immigrant was hidden in the booth of a passenger vehicle in the part intended for a spare tyre2012 Annual Report of the Customs Administration

94 Law Enforcement ControlResults from physical controlСпречување нелегална миграцијаAn illegal immigrant discovered at BC Bogorodica (Greece) while entering the country in June The immigrant was hidden in the booth of a passenger vehicle in the part intended for a spare tire4 foreign illegal immigrants discovered in August 2012 on their entry at BC Bogorodica (Greece). The immigrants were hidden in a truck with Turkish license plates loaded with motor oil destined for Kosovo2012 Annual Report of the Customs Administration

95 Law Enforcement ControlResults from physical controlPrevention of Illegal Trade in Medicines and Medical apparatus78 thousand medicines seized in December 2012 at BC Tabanovce (Serbia). The medicines were found in the luggage area of a passenger vehicle with Macedonian license plates2012 Annual Report of the Customs Administration

96 Law Enforcement ControlResults from physical controlPrevention of Iillegal Trade in Foodstuffs4,500 pieces of sandwich flat-bread seized in November 2012 at BC Deve Bair (to Bulgaria)2012 Annual Report of the Customs Administration

97 Law Enforcement ControlResults from physical controlPrevention of Illicit Trafficking in Cigarettes and Other Tobacco Products345 packs of cigarettes detected on exit at BC Delchevo (Bulgaria) concealed under the skirt, in the tights of a Bulgarian car driver’s wife2012 Annual Report of the Customs Administration

98 Law Enforcement ControlResults from physical controlPrevention of Illegal Use of Extra Light Heating OilTaking fuel from a tank for laboratory analysis2012 Annual Report of the Customs Administration

99 Law Enforcement ControlResults from physical controlPrevention of Illegal trade in Clothing, Fashion Accessories, Textiles and Raw MaterialsMore than 2,000 kg of fabric seized from a company in Shtip, for which import duties were not paid (lohn)2012 Annual Report of the Customs Administration

100 Law Enforcement ControlResults from physical controllligal Trade in Accessories and Jewellery4,500 pieces of jewellery and 6 kg of beads seized in July 2012 at BC Bogorodica (Greece)2012 Annual Report of the Customs Administration

102 Law Enforcement ControlResults from physical controlPrevention of Illegal Trade in Other Goods770 luxury models of mobile phones (iPhone 4, HTC, NOKIA, SAMSUNG) seized in January 2012 at the Alexander the Great Airport2012 Annual Report of the Customs Administration

103 Law Enforcement ControlResults from physical controlPrevention of Illegal Trade in Other GoodsOver 5 tons of fertilizer seized in July 2012 at CO Strumica.770 luxury models of mobile phones (iPhone 4, HTC, NOKIA, SAMSUNG) seized in January 2012 at the Alexander the Great Airport2012 Annual Report of the Customs Administration

104 Law Enforcement ControlResults from physical controlDisregard of Rules on Stirring Foreign Vehicles and Public Transport VehiclesDue to disregard of regulations on stirring foreign motor vehicles in the Republic of Macedonia, in 2012, the Customs Administration, in 119 cases, impounded 119 vehiclesIndependently or in cooperation with the State Transport Inspectorate, in 2012, the Customs Administration discovered 97 cases of violation of regulations in international transport of passengers2012 Annual Report of the Customs Administration

105 Law Enforcement ControlResults from documentary controlInvalidFalsifiedOtherTotalInvoices (undervaluation)16,588123,69220,292Certificates of preferential origin2181164293PREVENTED AND REVEALED OVER 22 THOUSAND CASES OF EVASTION OF 875 MILLION DENARS OF IMPORT DUTIESIncorrect tariff classification457115572Other documents for customs duty assessmentIn 2012, 513 samples were analyzed (430 in 2011) in the Customs Laboratory. in 285 cases, it was found that the goods were classified in inadequate tariff codes.1,059121,071Other types of invalid documents2929Total18,351233,88322,2572012 Annual Report of the Customs Administration

106 Law Enforcement ControlResults from documentary controlNumber of controls20122011Trade company control5552Control of excise permit holders5543Control of holders of authorisations for inward processing222227PREVENTED AND DETECTED CASES FOR EVASION OF 480 MILLION DENARS OF DUTIESControl of holders of authorisations for customs warehousing1531483618Control of holders of other authorisations with economic impactControl of simplified customs procedures1,175972Control of holders of customs representation authorisations231TOTAL1,9271,4612012 Annual Report of the Customs AdministrationВкупно

107 Law Enforcement ControlLegal measures takenPassed Decisions on subsequent collection of 800 million denars of import and excise duties, of which:No. DecisionsMillion MKDImproper tariff classification989Invalid and falsified invoices1644614510Invalid and falsified proofs of preferential originNon-declared import and documents for assessment of customs duties basis543400Excise and other duties301562012 Annual Report of the Customs Administration107

110 Law Enforcement ControlInternational activitiesParticipation in 9 international operations130 cases inserted in the CEN database20 pieces of information regarding seizures of drugs to ZKA38 pieces of information on seizures of drugs to SELECRegular cooperation with UNODCContinuous information exchange through EU TWIXRegular cooperation with the Customs Administrations of Serbia, Kosovo, Albania, Bulgaria, Croatia, Germany, France and Sweden2012 Annual Report of the Customs Administration110

111 Law Enforcement ControlIntellectual Property Rights ProtectionIntroduced IPM (Interfaced Public-Member) Platform of WCO and Guidelines on administration and use of the IPM platform preparedIn January 2012, a new project for development of a separate module within the Integrated Information System for electronic record-keeping and administration of the activities related to intellectual property rights protection2012 Annual Report of the Customs Administration111

112 Law Enforcement ControlIntellectual Property Rights ProtectionUnder the WCO Programme for Protection of Intellectual Property Rights, the Customs Administration of the Republic of Macedonia took part in 3 subsequent WCO operational missions in El Salvador, carried out in Middle America, the Caribbean and part of South America ; in the region of Africa, in Togo and operation in Kenya, July 2012 as well as in the region of East-Africa, in Djibouti and Kenya, December 20122012 Annual Report of the Customs Administration112

114 Law Enforcement ControlIntellectual Property Rights ProtectionInteresting cases:Over 43 thousand packs of counterfeit shoe polish of the Slovenian brand Ilirija seized in January The declared value of the counterfeit goods was 0.3 denar per item, while the market value of the original product is 35 denars, i.e. over 10 times higher2012 Annual Report of the Customs Administration114

116 Law Enforcement ControlIntellectual Property Rights ProtectionInteresting cases:About pieces of counterfeit car air fresheners of the brands BMW, Audi, Mercedes-Benz and JULIUSS ÄMANN LTD, the market value of which could reach about 700 thousand denars2012 Annual Report of the Customs Administration116

117 Law Enforcement ControlIntellectual Property RightsInteresting cases:Over pieces counterfeit children’s slippers of the trademark NIKE, seized in June The declared value of the goods was 320 thousand denars, while the market value of the original products would be about 2 million denars2012 Annual Report of the Customs Administration117

119 Transparency and cooperation in customs mattersPublic relations20 years of Independent and Autonomous Customs Service of the Republic of MacedoniaPromoted Monograph of the Customs Administration “20 Years for the Future of Macedonia“2012 Annual Report of the Customs Administration119

120 Transparency and cooperation in customs mattersPublic relations20 years of Independent and Autonomous Customs Service of the Republic of MacedoniaOpening of the central ceremony (Zoran Stavreski, Deputy Prime Minister and Minister of Finance, Vanco Kargov, Director General and Driton Fejza, Deputy Director General of the Customs Administration)Promoted Monograph of the Customs Administration “20 Years for the Future of Macedonia“2012 Annual Report of the Customs Administration120

121 Transparency and cooperation in customs mattersPublic relations20 years of Independent and Autonomous Customs Service of the Republic of MacedoniaOpening of the central ceremony (Zoran Stavreski, Deputy Prime Minister and Minister of Finance, Vanco Kargov, Director General and Driton Fejza, Deputy Director General of the Customs Administration)Prizes were awarded to 10 best drawings of elementary schools pupils and 3 best essays prepared by faculty students on the topic "Borders divide, Customs connects”.2012 Annual Report of the Customs Administration121

122 Transparency and cooperation in customs mattersPublic relations20 years of Independent and Autonomous Customs Service of the Republic of MacedoniaPrizes were awarded to 10 best drawings of elementary schools pupils and 3 best essays prepared by faculty students on the topic "Borders divide, Customs connects”.The activities of celebration of 20 years of establishment of the Customs Administration included a blood donation action, organized for the third time on five locations in the Republic of Macedonia. 136 units of blood were collected2012 Annual Report of the Customs Administration122

123 Transparency and cooperation in customs mattersPublic relationsIn October 2012, the Customs Administration opened a temporary Information Museum Area at the Alexander the Great Airport. Its objective is to inform and improve the knowledge of the passengers about their rights and obligations when arriving in and departing from the customs territory of the Republic of Macedonia.Information Museum Area2012 Annual Report of the Customs Administration123

124 Transparency and cooperation in customs mattersPublic relationsInternet and IntranetNew Guidelines on the manner of Publishing Information on the Internet site and the Intranet Portal of the Customs AdministrationSix new tabs were introduced: 20 Years of the Establishment of the CARM, 60 years WCO, NCTS (New Computerized Transit System), Transport licenses in Non-Tariff measures, new tab Forms and new module of Executive Verdicts pronounced upon brought criminal chargesA profile for consulting statistics on Google was introducedNew modules introduced: Photo Gallery, Audio and Video Records and e-newsletter. The module Questions and Answers was upgraded and the Interactive Map was supplemented with information concerning the inland Customs Offices2012 Annual Report of the Customs Administration124

125 Transparency and cooperation in customs mattersPublic relationsInternet and intranet589 pieces of information were published on the websiteThe website was visited times by visitorsThe visitors sent questions, complaints and suggestions, 639 of which were responded to2012 Annual Report of the Customs Administration125

126 Transparency and cooperation in customs mattersPublic relationsComplaints and proposals and requests for free access to informationIn 2012, the Customs Administration received 9 complaints and proposals, all of which were appropriately addressed. In 2012, there were six requests for access to information of public character. The Customs Administration replied positively to 5 of these requests, while one request was forwarded to another institution - holder of the information.2012 Annual Report of the Customs Administration126

127 Transparency and cooperation in customs mattersPublic relationsCustoms Hotline – 197A total of phone calls were received over the customs hotline – 197 in 2012, an average of 71 calls per day2012 Annual Report of the Customs Administration127

129 Transparency and cooperation in customs mattersCustoms cooperationCustoms- Business CooperationAdvisory Council:- 8 regular meetings heldRules of procedure adoptedOEO Concept presented,NCTS, WCO IPM database, novelties in EXIM,Promotion of customs clearance of goods at border crossings, lodgment of customs declaration prior to placing the goods for inspection, reduction of the bank guarantee,Over 30 conclusions adoptedOn the occasion of its 90 jubilee celebration, in February 2012 the Economic Chamber of Macedonia awarded the Customs Administration with a plaque recognizing it as its best partner of all public institutions2012 Annual Report of the Customs Administration129

130 Transparency and cooperation in customs mattersCustoms cooperationСоработка со бизнис заедницатаMemorandum of Understanding between the Customs Administration and Imperial Tobacco TKS was signed in September 2012On the occasion of its 90 jubilee celebration, in February 2012 the Economic Chamber of Macedonia awarded the Customs Administration with a plaque recognizing it as its best partner of all public institutions2012 Annual Report of the Customs Administration130

131 Transparency and cooperation in customs mattersCustoms cooperationCustoms- Business CooperationMemorandum of Understanding between the Customs Administration and Imperial Tobacco TKS was signed in September 2012On the occasion of its 5th Anniversary of business activities in the Republic of Macedonia, the company Lukoil awarded the Customs Administration of the Republic of Macedonia with a plaque of recognition and appreciation for the continuous support and assistance in development of the company2012 Annual Report of the Customs Administration131

132 Transparency and cooperation in customs mattersCustoms cooperationCustoms - Business CooperationOn the occasion of its 5th Anniversary of business activities in the Republic of Macedonia, the company Lukoil awarded the Customs Administration of the Republic of Macedonia with a plaque of recognition and appreciation for the continuous support and assistance in development of the companyIn August 2012, a Memorandum of Understanding with Japan Tobacco International for Western Balkans was signed.2012 Annual Report of the Customs Administration132

133 Transparency and cooperation in customs mattersCustoms cooperationCustoms – Business CooperationMemorandum of Understanding between the Customs Administration and Japan Tobacco International for Western Balkans was signed in August 2012The company “Feni Industry” AD Kavadarci decided to donate this years’ collected fees for destruction of counterfeits to charity – for procurement of children’s beds for the Nursery School in Negotino2012 Annual Report of the Customs Administration133

134 Transparency and cooperation in customs mattersCustoms cooperationCustoms – Customs CooperationOn 26th January 2012, the WCO celebrated 60th anniversary since its establishment. On this occasion, the WCO awarded 7 Certificates of Merit to exceptional customs officers and 3 Certificates of Recognition to external Customs associates, for their exceptional contribution in the development of the international customs cooperation2012 Annual Report of the Customs Administration134

135 Transparency and cooperation in customs mattersCustoms cooperationСоработка со Царина - ЦаринаIn April 2012 in Baku, during the Annual WCO European Region Head of Customs Conference, the Customs Administration of the Republic of Macedonia and the State Customs Committee of the Republic of Azerbaijan signed an Agreement on Cooperation and Mutual Assistance in Customs Matters.On 26th January 2012, the WCO celebrated 60th anniversary since its establishment. On this occasion, the WCO awarded 7 Certificates of Merit to exceptional customs officers and 3 Certificates of Recognition to external Customs associates, for their exceptional contribution in the development of the international customs cooperation2012 Annual Report of the Customs Administration135

136 Transparency and cooperation in customs mattersCustoms cooperationCustoms –Customs CooperationOn 26th January 2012, the WCO celebrated 60th anniversary since its establishment. On this occasion, the WCO awarded 7 Certificates of Merit to exceptional customs officers and 3 Certificates of Recognition to external Customs associates, for their exceptional contribution in the development of the international customs cooperationIn December 2012, delegation of the Customs Service of Azerbaijan paid an official visit to the Customs Administration of the Republic of Macedonia. The delegations exchanged information about the activities undertaken for modernization of the customs operations and pointed out the domains of possible further enhanced cooperation.IsabelaSheri2012 Annual Report of the Customs Administration136

137 Transparency and cooperation in customs mattersCustoms cooperationCustoms - Customs CooperationIn December 2012, delegation of the Customs Service of Azerbaijan paid an official visit to the Customs Administration of the Republic of Macedonia. The delegations exchanged information about the activities undertaken for modernization of the customs operations and pointed out the domains of possible further enhanced cooperation.In May 2012, under the Export Control and Related Border Security Programme, the US Government donated equipment to the Customs Administration, intended for fight against illicit trade and crime (thermal binoculars, night vision goggles, fyberscopes, ion radiation detection equipment and tools)ИзабелаШери2012 Annual Report of the Customs Administration137

138 Transparency and cooperation in customs mattersCustoms cooperationCustoms- Customs CooperationIn June 2012, the Customs Administration and the National Tax and Customs Administration of Hungary signed a Protocol on Cooperation for the implementation of the Protocol 5 on Mutual Administrative Assistance in Customs Matters of the Stabilisation and Association Agreement between the the Republic of Macedonia and the EC and their Member StatesIn May 2012, under the Export Control and Related Border Security Programme, the US Government donated equipment to the Customs Administration, intended for fight against illicit trade and crime (thermal binoculars, night vision goggles, fyberscopes, ion radiation detection equipment and tools)2012 Annual Report of the Customs Administration138

139 Transparency and cooperation in customs mattersCustoms cooperationСоработка со Царина - ЦаринаIn June 2012, the Customs Administration and the National Tax and Customs Administration of Hungary signed a Protocol on Cooperation for the implementation of the Protocol 5 on Mutual Administrative Assistance in Customs Matters of the Stabilisation and Association Agreement between the the Republic of Macedonia and the EC and their Member StatesIn October 2012 in Taormina, Italy the Customs Administrations of the Republic of Kosovo and the Republic of Macedonia signed a Protocol on Electronic Exchange of Customs Data on harmonised data set electronically exchanged via SEED2012 Annual Report of the Customs Administration139

140 Transparency and cooperation in customs mattersCustoms cooperationСоработка со Царина - ЦаринаIn November 2012, a ceremony took place On the occasion of the end of the MATRA - Technical Cooperation Project between the Tax and Customs Administration of the Kingdom of the Netherlands and the Customs Administration of the Republic of Macedonia , being continuation of the previous 5-year bilateral project on technical cooperation between these two institutionsIn October 2012 in Taormina, Italy the Customs Administrations of the Republic of Kosovo and the Republic of Macedonia signed a Protocol on Electronic Exchange of Customs Data on harmonised data set electronically exchanged via SEED2012 Annual Report of the Customs Administration140

141 Transparency and cooperation in customs mattersCustoms cooperationCustoms – Customs CooperationIn November 2012, a ceremony took place On the occasion of the end of the MATRA - Technical Cooperation Project between the Tax and Customs Administration of the Kingdom of the Netherlands and the Customs Administration of the Republic of Macedonia , being continuation of the previous 5-year bilateral project on technical cooperation between these two institutionsThe top management of the Customs Administration of the Republic of Slovenia spent part of their summer vacation on a seven-day bike tour in the Republic of Macedonia. In August 2012, they rode through Eastern Macedonia and visited Ginovci, Kratovo, Probishtip, Lesnovo, Kocani, Berovo, Strumica, Nov Dojran and Skopje2012 Annual Report of the Customs Administration141

142 Transparency and cooperation in customs mattersCustoms cooperationCustoms – Customs CooperationBorder crossing point Stenje with Albania. The colleagues of the Customs Services of the two countries jointly plant treesThe top management of the Customs Administration of the Republic of Slovenia spent part of their summer vacation on a seven-day bike tour in the Republic of Macedonia. In August 2012, they rode through Eastern Macedonia and visited Ginovci, Kratovo, Probishtip, Lesnovo, Kocani, Berovo, Strumica, Nov Dojran and Skopje2012 Annual Report of the Customs Administration142

143 Transparency and cooperation in customs mattersCustoms CooperationCustoms- Customs CooperationWith a view to improve the traffic of goods through the border crossing points with the Republic of Greece, the Economic Chamber of the Republic of Macedonia, in cooperation with the Liaison Office of the Republic of Greece and supported by the Customs Administration of the Republic of Macedonia in December 2012 organised a meeting with the Macedonain and the Greek border authorities at the border crossing point Bogorosica – EvzoniBorder crossing point Stenje with Albania. The colleagues of the Customs Services of the two countries jointly plant trees2012 Annual Report of the Customs Administration143

144 Transparency and cooperation in customs mattersCustoms CooperationCustoms – Customs CooperationWith a view to improve the traffic of goods through the border crossing points with the Republic of Greece, the Economic Chamber of the Republic of Macedonia, in cooperation with the Liaison Office of the Republic of Greece and supported by the Customs Administration of the Republic of Macedonia in December 2012 organised a meeting with the Macedonain and the Greek border authorities at the border crossing point Bogorosica – EvzoniIn October 2012 in Istanbul, the Customs Administration was presented with a Certificate of Merit in recognition of its strong commitment to address illegal trade in ozone-depleting substances (ODS) under the United Nation Environment Programme, in cooperation with the WCO2012 Annual Report of the Customs Administration144

145 Транспарентност и соработка во областа на царинатаCustoms CooperationCustoms – Customs CooperationProtocol on electronic customs data exchange signed between the Customs Administrations of Macedonia and AlbaniaIn June 2012, Guidelines on the Use of the Joint Contact Center Gjueshevo regulating the manner of communication between the Customs Administration and the Joint Contact Center GjueshevoThe CEFTA Secretariat’s proposal - the Customs Administration of the Republic of Macedonia to chair the Subcommittee on Customs and Rules of Origin in 2013 was accepted. The Programme is prepared.2012 Annual Report of the Customs Administration145

146 Transparency and cooperation in customs mattersCustoms CooperationInter-institutional cooperationThrough the video-conference system of the Customs Administration videoconference links has been introduced enabling presence of the members of the Government and the directors of the executive body organs on the Economic System Commission and Government sessions.The Office of the State Attorney General and the Customs Administration signed a Protocol on Electronic Exchange of DocumentationThe Central Registry of Republic of Macedonia awarded a Plaque of Recognition of Successful Business Cooperation to the Customs AdministrationThe National Coordination Center for Integrated Border Management presented the Customs Administration with a Plaque of Merit for exceptional contribution in development of the Integrated Border Management2012 Annual Report of the Customs Administration146

147 Transparency and cooperation in customs mattersCustoms cooperationCooperation with the Institutions of the Education SystemMemorandum of Cooperation with the Faculty of Tourism and Business Logistics – Gevgelija, within the Goce Delcev University in Shtip was signedSummer internship was organised for 86 students who got acquainted with the role and competences of the Customs AdministrationIn June 2012, the Customs Administration adopted a 2012 Volunteer Work Programme10 interested candidates were engaged who volunteered at the Customs Administration’s organizational units for 5 months2012 Annual Report of the Customs Administration147

148 Customs Administration of the Republic of Macedonia2012ANNUAL REPORTVanco KargovSkopje, April 2013148