THE CELTIC HOUSE ONLINE SHOP POLICY

Customer Satisfaction

At The Celtic House customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges

If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer. Please follow these three easy steps to return your item for return or exchange.

Print and complete this RETURN MERCHANDISE AUTHORIZATION FORM as best as possible.

Call 0149 6810 304 and speak with one of our friendly Customer Service professionals to receive a Return Merchandise Authorization (RMA) number.

Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include the top half of your RMA form in the box. Send it back to us, postage paid, using the shipping label on the bottom half of the RMA form. Please allow a minimum of 21 days for us to receive and process your return. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).

Our Guarantee

All items purchased from TheCelticHouse.co.uk are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don’t like it or it’s not what you expected, simply return it and we will credit your credit card. We do not want you to have to keep anything from the The Celtic House Online Shop with which you are not completely satisfied.

Security

At The Celtic House, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only The Celtic House is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the top left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy

At The Celtic House, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Contact Us

If your question or comment is relative to your TheCelticHouse.co.uk order, call 0149 6810 304 and speak with one of our friendly Customer Service professionals or email us at shop@theceltichouse.co.uk

How to Order

Ordering online from the The Celtic House Online Shop is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total pound amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders

We are currently delivering orders within the United Kingdom only. Most items featured in the The Celtic House Online Shop may be purchased from the shop in Bowmore, Islay. You can also contact our Customer Service department if you would like to order directly. The Customer Service department is open Monday – Friday from 9:30am – 5:00pm GMT. They can be reached by telephone at 0149 6810 304 or by email at shop@theceltichouse.co.uk Pricing, Payment & Sales Tax All prices are in Great British Pounds (GBP) and are subject to change without notice. We currently accept VISA MASTERCARD and PAYPAL for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping.

Colours

We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Shipping Online Orders

At TheCelticHouse.co.uk, most orders ship standard Royal Mail within 1 business day. Although most online orders process and deliver within 3 to 5 business days, please allow up to 1 week for delivery. When checking out, please specify a physical street address. Terms Of Use This Web site is operated by The Celtic House. All inquiries may be directed to:

The Celtic House
Bowmore,
Isle of Islay,
Scotland,
UK
PA43 7LD

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the TheCelticHouse.co.uk Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the TheCelticHouse.co.uk Web site.

These Terms and Conditions May Change

The Celtic House reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the TheCelticHouse.co.uk Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site

The TheCelticHouse.co.uk Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving The Celtic House’s goods and services and/or to otherwise transact business with or contact The Celtic House, on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer.

Copyright Notice

All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of The Celtic House and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by The Celtic House, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to The Celtic House The entire Content of the TheCelticHouse.co.uk Web site is copyrighted as a collective work under U.K. and other applicable copyright laws, and The Celtic House owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the TheCelticHouse.co.uk Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to The Celtic House No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. The Celtic House reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of The Celtic House

Submissions

We welcome your comments regarding the TheCelticHouse.co.uk Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to TheCelticHouse.co.uk shall be and remain the exclusive property of The Celtic House Your submission of any such Comments shall constitute an assignment to The Celtic House of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. The Celtic House will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Disclaimer

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that The Celtic House shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold The Celtic House harmless from and against any and all claims, damages, costs and expenses, including attorneys’; fees, arising from or related to your use of the site, including, without limitation, your use of this TheCelticHouse.co.uk Web site in violation of these Terms of Use.