Brisbane Locksmith Scammers busted !

I gotta tell you I have waiting years for this and it is starting to get traction at last. On Monday the 29th of April Chanel 7 News ran a sting targeting doggy locksmiths. In actual fact there are very few doggy locksmiths as ours is a small industry. I see them set up a flash website, trade for a few years and disappear overnight. Google reviews tends to sort them out pretty quickly. They have to change their trading name and create a whole new website which becomes too hard after afew times. So how do the Brisbane locksmith scammers operate. Well they always use website names that feature highly in the most popular web searches. They also target the emergency component of our trade as well as plumbers etc.

By targeting people who are in a real bind they have an opportunity to extract extra cash without to many complaints. When locked out, people need a solution quick. The search result also beckons a cheaper price and when you agree to get them out you have taken the hook. They arrive and then the games begin. “This is not a standard lock” the excuses come thick and fast. The price to get in now jumps through the roof. Some people tell them to take a hike but others just participate in the extortion because they are desparate. They wont have a legitimate security licence as is required under Qld law. They almost never have a uniform or a sign written van. Now we pay all the right taxes and have all the corect insurances which protects our clients.

The Brisbane locksmith scammers wont pay tax or buy insurance because they are are doggy. The real scary part is these guys could be worse. What if they started using their (basic) skills for break and enters. I worry that they are so brazen already and the jump to real criminal activity is not that far. So what can you do ? Firstly if you have been a victim to these scammers contact the Qld Office of Fair Trading. The Police probably wont be interested as they already have too much work but its worth a try. I am writting this blog as a warning and hopefully more people will spread the word about them.

Of course if you ever need an emergency locksmith or plumber rather than ONLY relying on Google call your friends. Lastly always demand to see your tradies credentials BEFORE they start work. We are members of the Master Locksmiths Association as well as the Locksmiths Guild of Australia. Both these organizations have links to search options for finding the closest member. Please check out the screenshots of the original story below.

This is a screenshot of them being stung !The actual website they were using, but their next one will be similar

The bait is usually right there big & bold, a seemingly cheap price !Hidden in the fine print is the illegal scam explanation !

Det Supt Tony Flemming explains if it seems too good to be true it usually is.Finally my favorite, when they get chased away by a dedicated reporter

Cart

Excellent service by a very helpful workman. Jamie was wonderful at explaining everything and I would recommend him to anyone. The sort of person you feel comfortable to have in your home. Thanks again Jamie

I had rung a number of companies throughout Brisbane regarding some work I required in a timely fashion. The companies I had rung days before I spoke to Sharon at KGB Security were yet to respond to my messages and inquiries. I called KGB Security and spoke immediately to Sharon regarding the work I needed, she stated she would call me back; in my mind I was thinking, here we go again. Within ten minutes Sharon had called back with a quote, and being happy with the price, I asked about the timeline, thinking, maybe some time next week. I did explain that without the work I required being completed, I would be unable to perform my role. Sharon, was able to organise the tradesman for a few hours later that day. Sure enough, five minutes before that set time, Paul, the tradesman arrived, looked at what he needed, went to the van and returned to perform the work. The entire transaction, from initial phone call to letting the tradesman out the door, took less than a day. In 2019, this is rare and surprising. If you need old fashioned professional and personable service with a company that provides excellent tradesman-ship at decent prices than forget the rest and call KGB Security. Thank you Sharon and Paul, impressive work!!!

Beeen chasing a particular brand of safe for ages. Nobody had them in stock and could not be bothered getting them in it seemed. Found it on sale @ KGB and decided to buy there and then. Contacted by Allison who was prompt in getting back to me about some minor cosmetic issues with the safe which didn’t worry me at all but she gave me a substantial discount for it which was greatly appreciated. Allison kept me updated through the whole process which was excellent customer service. Safe was delivered today by Wayne and Alex who were friendly blokes and worked to get it where I exactly wanted it. All in all was a great experience buying a product from these guys. Highly recommended and I will certainly tell anyone I know who is in the market for a safe to deal with these guys without question. Thanks KGB.

We used KGB Security and they installed a Hikvision and Paradox security system, They were very polite and Shane did a fantastic job, fast and effective. I would used them again they were very responsive, had it all installed in a few days and it works like a charm. I can highly recommend these guys

Kelly, Wayne, Gabriel and Alex were extremely helpful, giving me plenty of security advice, tips and tricks - not to mention a great price. Most importantly I'm very appreciative of the time they spent with me making sure my security problems were solved. I would highly recommend their service.

We have called upon KGB Security on multiple occasions ranging from Restricted Key Systems, replacing locks, recommendations and supply of suitable padlocks or door hardware. They have also been engaged to do lockouts for us which makes a tense situation easier when you have a professional company in attendance. We have no hesitation in recommending KGB Security and take this opportunity to thank admin staff and field staff for their prompt attention and support.

Great company to call in time of need. KGB are prompt, reliable, and do everything they can to make installation work seamlessly. Special mention to Kate and Alison in administration - what an asset to the company - easy to talk to and efficient with it. This is a company that does great customer service.
Highly recommend

Good group of people with excellent service. The whole team were a pleasure to deal with and the installation crew went above and beyond. I would recommend KGB Security to anyone needing secure storage facilities.

Really good bunch of Roosters. They opened a safe within a few minutes. As the job is for a business, they could of charged almost any amount of money, but they chose not to. Definitely recommend.
Cheers

I have been dealing with Kel for 5 yrs and have always had a first rate personalised service. I feel ever grateful for all your help and guidance when I needed it. And going out of your way to make sure my security needs are fully covered. Thanks heaps for your expertise and great service.

Great, prompt, professional service on a after hours lock out. Call answered quite late after numerous calls to many other supposed 24hr locksmiths. The locksmith arrived & sorted us out fast. Thank you so much. Highly recommend this business

I have used KGB for a number of years. I have been very disappointed recently with their complete lack of service and interest. I can only assume that there has been a change of management. Goodbye KGB
Following my disappointment with KGB the staff contacted me and sorted out my issues to my complete satisfaction.

I had to replace a lock on my safe, was able to collect it within a day, and best of all Cal sorted me for a very good deal, will definitely be using KBG Security for my safe upgrade in the future. Thanks

I had an issue with my safe I went on the Internet to find someone to help me
I found KGB security I didn’t realise I had rung a Brisbane company as I live in Sydney but it didn’t matter because Kel was more than happy to help me
He stayed on the phone and went through all the steps to fix my issue with my safe
Thank you
Kerry

I had the week from hell recently and to top it all off I lost my house keys down an elevator shaft. I rang another company who promised to meet me at a specific time and then showed up 50 minutes late. No apology just a couple of grunts. Well he tried opening the lock for 40 minutes and when I hinted he was having a tough time he promptly walked off leaving me dismayed and dumb founded...what the.
I rang 10 locksmiths all advertising "prompt service" and all either did not answer or had switched off their phones. I eventually called KGB and the man who answered assured me his locksmith A would turn up and B would be able to open the door. 45 mins later he arrived and another 10 mins the door was open.
I asked him why the other guy couldnt open the door and he was very diplomatic and almost humble. In fact he explained in great detail why my lock was a tough one. Long story but a huge shout out the KGB Team. Thanks a bunch Jarrod :)

I recently wrote an unflattering review of the service at KGB. I wish now to revise my rating to 5 stars. It was a communication problem that was responsible for the lack of response I initially experienced. Once that was sorted out my requirements were attended to with the usual good service and attention to detail that I have received from KGB over many years.

Purchased a new safe and was at a good price. Very heavy duty and was what I was after. Had great service and were knowledgeable on the products. all seem like a really good bunch of people working there.

Thank you to Rhiannon for assisting over the phone with as much information as possible and to Paul, the locksmith who attended the property. He was very thorough and knowledgeable and happy to assist with my queries. Very helpful and professional.

Dealing with KGB has been amazing and that's why we continue to do business with them. We needed something to be done urgently and Rhiannon made it easy and stress free. She made you feel like your job was at high priority. Great job Rhiannon!

When you're leaving for work and hear the click of your door lock behind you and you realise you've left your keys inside is not a good feeling. However, if you live near KGB Rocklea there's no need to worry. Thanks to Rhiannon for being so friendly, accommodating and understanding the urgency of the situation. She sent a technician (Martin) to my home very briefly after our conversation. 5 stars. I highly recommend!

Had a last minute need for a call out before an Open House! The booking co-ordinator dealt with my urgency very well, and had a person out the next morning. They arrived on time, and quickly solved the case of the lost keys. Very professional, friendly guys who got the job done in no time. No hesitation in recommending and giving 5 stars.

I embarrassingly locked myself out of my house when a door closed whilst I was getting washing in!! I cannot thank Kel and Matt enough for their wonderful service!!!! Very understanding and incredibly efficient. I highly recommend KGB!!

My safe would not respond to the combination so I called KGB Security. They sent around a very helpful young man, David, who pulled the door to pieces, fixed the jammed mechanism, restored it to working order and then ensured I understood the combination clearing and setting process. Meanwhile I picked his brains and he chatted happily away providing all sorts of advice on safes. This company (KGB) sticks by their products. Their staff are courteous, knowledgeable and helpful. Highly recommend KGB.