Run an internet speed-test from your desktop computer, laptop, or mobile device and confirm you have enough bandwidth to support streaming. If your bandwidth does not meet our requirements below, you will experience degraded video and audio quality. Please refer to the following bandwidth requirements:

Amazon Fire TV – Scroll all the way down in your app’s main view. You will see the option to log out. Select it and confirm you want to log out. To log back in, select a video or feature (e.g. Watch Ad Free) that requires sign in, and enter your login credentials on prompt.

Roku(Coming Soon) – Login not available in this device. However, you may unlink the device by going to the Home view. Press the button on your remote that shows an asterisk (*) to bring up the Options menu. From here, in the device linking view select Unlink device. To relink, select a video that requires sign in (i.e. any subscription video content) and follow steps for device linking.

Amazon Fire TV – Press the button with three horizontal stripes on your Amazon Fire remote ( ≡ ) to prompt the Options menu. Select Uninstall from the menu. To reinstall the app, search for it in the Amazon store, and install it.

Roku (Coming Soon) – Navigate to your application in the Home menu. Press the button on your remote that shows an asterisk (*). This will bring up an Options menu where you can select Remove Channel to uninstall your channel from your device. To reinstall it go to the search menu and look for the app. Once you find it you can reinstall.

Your browser may be referencing corrupted or outdated settings in the cookie file

Go to your browser settings or preference menu in order to clear your cookies. Typically you will find controls to clear cookies in the ‘history’ or ‘clear browsing data’ sections of the browser settings menu.

Your browser may be referencing outdated images or files in its cache.

Go to your browser settings or preference menu in order to clear your browser cache. Typically you will find controls to clear cached images and files in the ‘history’ or ‘clear browsing data’ sections of the browser settings menu.