Uptime guarantee for the MAN truck: conditions that you can count on

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service

Service limit

Condition

Further criteria

On-site breakdown support

Small parts up toEUR 50

Breakdown due toa technicalfault

Service costs withouttime limitation

Towing tonearestMAN service centre

without value limitation

On-site repairnot possible

Replacement vehicle

up to EUR 180 per day(TGM, TGX/S)

up to EUR 130 per day(TGL)

Repairs cannotbe completed on the day ofthe breakdown

max. 14 days

not in combinationwith compensation

Compensation

EUR 180 per day(TGM, TGX/S)

EUR 130 per day(TGL)

Repairs cannotbe completed on the day ofthe breakdown

max. 14 days

in the event that noreplacement vehicleis available

not in combinationwith replacement vehicle

Uptime guarantee for your MAN and NEOPLAN coach: conditions that you can count on

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service

Service limit

Condition

Further criteria

On-site breakdown support

Small parts up toEUR 50

Breakdown due toa technicalfault

Service costs withouttime limitation

Towing tonearestMAN service centre

without value limitation

On-site repairnot possible

Compensation

EUR 600 per day(2-axle)

EUR 700 per day(3-axle)

EUR 1,000 per day (NEOPLAN Skyliner)

Repairs cannotbe completed on the day ofthe breakdown

max. 3 days

We are here to help in the event of a breakdown. Experienced technicians will repair your coach on-site or take you to the nearest MAN service outlet. Workshops that offer our MAN BusTopService also provide other extensive services and are experts on buses and coaches. Use our MAN Dealership Search to find out which workshops offer MAN BusTopService.

Uptime guarantee for your MAN and NEOPLAN coach

Uptime guarantee for your MAN transporter

Uptime guarantee for your MAN truck

Help on the road with Mobile24

There is never a good time for a vehicle to break down. But if something does go wrong, we’re only a call away – 24 hours a day, 365 days a year.

Tel. 00800 66 24 53 24 (00800 Mobile24)*

* Landline free of charge. Mobile charges may vary, depending on the provider. If your provider does not support FreeCall numbers, please dial +49 1805 35 35 33 33 (14 ct/min from a German landline; prices for mobile networks and from outside Germany depend on the tariff).