Question

I've successfully run the following: SFC, AntiMalwarebytes, Update System Readiness Tool, MS Fixit 50123, MS Fixit 8025769253168492.4.1 (which said it found 2 errors and fixed them (but it didn't really). Curiously, when I ran this util in Safe Mode,
it reported back that two errors were found but only one could be fixed.

Booted in Safe Mode and also in Clean boot. Still could not successfully install the updates. The Windows Update troubleshooter was run but it too didn't fix the problem.

Did an in-place upgrade using the X15-65733 file. The process was halted at 71%. The error message was "Not enough disk space. Previous version will be restored. Free up disk space
and restart upgrade." (Chkdsk reports 835,178,488 KB available on disk.) Curiously,
the customer stated that when he did the upgrade in December (he used the X17 ISO), it stopped at the exact same place (71%) and it appears it stopped at the same file (file 708,632 of 726,550 files). The installer was at the "Transferring files, settings,
and programs" when it stopped.

Thanks for your input. I will check the Windowsupdate.log file but unfortunately the customer is out of town for a few weeks. I will also run the suggested FixIt tool. I have run the MicrosoftFixit.wu.LB.82257088757747034.2.1 as well as the MicrosoftFixit.wu.MATSKB
file. (I think I ran an updated version of one of these files.) When I ran the tools, it reported it had fixed 2 problems but the problem still remained. I remember checking the CheckSURlog but found no clues to the errors.

When the customer runs the in-place upgrade and it fails, he's presented with boot-up options including a rollback option. When he chooses this, however, it reboots itself. Consequently, he has to do a complete disk image restore. There is no chance to view
any logs such as the setupact.log and setuperr.log.

You also mention that he should use an official Microsoft Win 7 media. At this point, should it be with or without SP1? (His update problem is stopping him from
installing SP1 on his computer.) BTW, the customer had been in contact with Microsoft tech support, paid for a media disk, and received one with SP1, but he wanted it without SP1. I have the incident number if you'd like.

Can you nudge them? The case number is SRX 116 192 460 71D. The customer paid for a Win7 media disk without SP1 but instead received the SP1 version. (According to the Technet forum, an in-place upgrade cannot be performed with SP1.) The customer was so
disgusted he dropped the matter and even though tech support promised to fix the problem, he never heard back from them.

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