Gremlins! Yikes! Glad you got it though! I'm still gonna hit Lisa up and see if she'll put it on line. I think there are several others on the Facebook Group that say they are getting blanks. We'll see. Thanks for letting us know though.

I read my email on line. I don't download. The content is always there. I'm sure Marc and Lisa have not changed anything on their end. It almost has to be something on their server, or yours, that is filtering out the content. Hopefully you or Marc will be able to figure this out as several otherr users are saying that they see the same thing.
If you do find or get an answer, please post back here and let us know. I'm curious . . .

HI,
since the beginning of this year the newletters from Marc have no content. I just get a white screen. I am using Outlook 2013. I did not change anything.
When I check archived newsletters they are all OK.
Any advice?
Thank you
Heinz

A good rule of thumb, when thinking about the final exported image using the creator: every 300 in canvas size will result in 1 inch at 300 dpi (even though the original image is only exported at 96dpi). All the online printers typically require 300 dpi- especially if you want your image be crisp. By tripling the size of your canvas, you essential "fool" all lthe online services that require 150 or 300 dpi for a final image to work with.
Triple the size of your canvas in proportion to what you want (a business card or a tshirt design for example): because of the max exported size of 2880 x 2880 the largest image you can make "at 300 dpi" is almost 10 inches square.
Why do you think the Business card templates are so huge in size? They print up crisp and clean with any online service.

Hi Terry!
I have responded to your question in the old support area.
(We have a new support system now: https://laughingbirdsoftware.ticksy.com/)
Also, one of your past posts, you mentioned that you couldn't get your profile information.
You were trying to visit:
https://www.laughingbirdsoftware.com/members/my-profile/
But the actual URL is:
https://www.laughingbirdsoftware.com/my-profile/
Just setting the record straight
AND, I want to humbly apologize for not being here in the forum.
I have let this slip forum slip away from me. I'll fix that.
Marc

If you have downloaded in the past, on your laptop / and new computer, there really isn't any reason for you to redownload. Just look in your download directory and use those installation files. Reinstall stuff as I described in the other post post and you will be good.

When you uninstall the software, you do not uninstall the downloaded installation files.

The default location for downloads for most folks is: C:\Users\YOU NAME \Downloads

Reinstall the engine first (that's what's in the link-- it does not contain any templates), the free template set, then the youtube product. Just delete the Youtube icon / shortcut on your desktop after you install the youtube product- you don't need it.

Here is the link to the "engine"- download and install this first, if needed.

THE DOWNLOAD LINK IS ACTUALLY MISLABELLED. IT SAYS "DOWNLOAD THE TEMPLATES"... THE LINK ONLY INSTALLS THE "ENGINE", IT DOES NOT INSTALL ANY TEMPLATES.

gcuneo2, Thank you, so much it worked! I just deleted everything and reinstalled everything in the order you said, worked perfect. I felt like pulling what little hair I have left out, I was just so frustrated. Question? is this it! will I have to do anything else to keep and use the software from now on?

Only thing now is Lisa reset my password in order for me to get into my account. Now the issue left is when I log into my account and click on (members info) >, (my profile) >, change password all I get is a 404 page saying!

(Ooooops! Can't find page!) So I am unable to reset my password. "I have attached a copy", So I am opening another ticket she said to contact her. I truly am so appreciative to you for your help thank you, I believe this is the best graphic software out there, but the process for installation is confusing.

I'll second what Glenn said. there actually is no 'trial'. But, if you install TC7 and do not install a template set within 20 days, then you get that message. But as Glenn said, there is a FREE template set that cures that problem. You may even get that 'trial' message after install a template pack if something in your system goes awry! Follow Glenn's instruction, all should be good. Post back and let us know! We're nosy that way!

You already have the "engine"- (that's the creator's program files- not the templates) installed, no reason to reinstall that, or the exe file associated with the youtube channel graphics installer.
You have to install the creator / logo creator engine first. It sets up the document library the it is needed.
NEXT: GO HERE, DOWNLOAD THE FREE TEMPLATE SET IF YOU HAVEN'T: https://www.laughingbirdsoftware.com/download-free-template-set/
Then install the youtube stuff- sticking with using the creator exe file, not the youtube.exe file
Do it in that order , your 20 day problem should go away.
If you are using the youtube exe file/ shortcut I recommend you stop, and stick with using the creator exe file.
The youtube graphics creator installation file creates it's own exe- no reason to use it. All you are doing is installing the templates and elements anyway.
When the youtube product was first released about 4 years ago it included just the youtube templates / elements, it did not contain any logo templates. You even ended up with a separate exe / icon / desktop shortcut file you clicked on to begin with. At that time many users did in fact click on the "youtube graphics creator" icon / exe file to begin, and no one had any issues, but many did. It was determined that use of the Youtube exe file just didn't work for a bunch of folks and it was recommended that users didn't even need to use it- at that time it was recommended they should stick with using the the logo creator.exe file.
Originally the youtube produce was released about NOV 20th, 2014. The was a beta preview released a few days prior to some folks, it got tweaked a bit, and the rtm product was released a few days later.

Ok everybody I have a question? I purchased the (YouTube Graphics Creator) and was directed to install (The Log Creator 7) first during the installation.
Every thing installed very clean and full worked, now my issue is (READ VERY CARFULLY) is, that I downloaded the software to my PC, now I just bought a new laptop.
I logged into my account, and redownloaded the software that I purchased which is (YouTube Graphics Creator) also the download and install went well and installed clean.
My Issue is that on said date 12/6/2018 I opened the (YouTube Graphics Creator) that is installed on my new laptop, and a message indicated that I had not downloaded the free template and would not allow me access or to use my paid for purchase.
Now I am thinking to myself that while I did purchase the (YouTube Graphics Creator) but not the (The Log Creator 7) itself, that the (The Log Creator 7) may have been offered only as a trial period and if so why did it never say so, keep in mind that this is my thinking only.
After I was denied access back into my account at laughingbirdsoftware thus after going to the page and it saying that my email and password wore incorrect. I somehow suddenly gained access with my original password, now I simply reinstalled (The Log Creator 7) and (YouTube Graphics Creator) from my account in order as instructed.
Both installed clean over old and fully worked, and work now on 12/7/2018. My concern now is will the software quit again in two or three weeks telling me to purchase more software and deny me access to my (YouTube Graphics Creator)?
Please keep in mind I am somewhat knowledgeable with computers, this form is another ball game so if anyone could just clarify for me my concern I would be so appreciative, Marc sorry for all the tickets, and the few emails but please understand my account was inaccessible, yes I did reset the password after I finally received a support email stating that someone had tried three times to unsuccessfully inter my account! That was me because even when I had interred the correct info it never let me in.
I was successfully able to reset my password and everything is good and working now 12/7/2018, just need to know that the download of the (The Log Creator 7) during the install of my (YouTube Graphics Creator) is free 100% or is it a trial and now I need to purchase more software to use the (YouTube Graphics Creator) I purchase.
Any help is so appreciated. Terry Pollard 12/7/2018 5:36 PM CST Fort Worth TX.

Hello!
Let me help by clarifying the difference between the two:
To start... The Creator7 is a downloadable product with separate packs you can purchase to use on your own computer.
The Web Graphics Creator is our new online subscription tool that lets you create "in the cloud".
Of course, you can make awesome graphics and visual content with either (however, you can add the video motion only with the Web Graphics Creator).
In addition, the Web Graphics Creator has additional features and benefits:
1. You get access to all 900+ templates (+ tons of elements) in the Web Graphics Creator at any time... there are no individual packs to purchase or install.
2. You get access to these designs anytime, from anywhere you have a wifi network or hotspot. You just log in online. All of the original templates are there AND any templates you've modified and saved.
3. You get motion video graphics, the ability to save animated gifs, 800+ Google fonts and easy to find stock images, all from within your personal account.
4. We’ll also continue to update and add features, as well as graphics, but you'll never need to pay more than your monthly subscription price. In fact, since we've already added lots of new templates since it was released, we're getting close to having 1000 templates to choose from.
Hope that helps!
To find out more about the new Web Graphics Creator, please go to: https://www.webgraphicscreator.com
***We've added all of the newly released Creator7 packages, including the recent "Holiday" templates and characters. And, we'll add each new template set as it comes out.
At this time, you can't purchase with credits. However, if you have a lot of credits, we may be able to help you out...if you're interested in this, submit a support ticket with your email address so we can look up your account: https://laughingbirdsoftware.ticksy.com/
If you have any other questions, please let us know
Best,
Lisa

Online marketing is growing day by day. I know a reputed seo company Los Angeles, http://visiblefactors.com/seo-consulting/ that helped my uncle’s business grow extensively in the market. I am helping him by maintaining a blog online where I post about his business product and attract the target audience.

Where are they installed? Are they pathed to C drive? Do you see a folder called Laughingbird Documents in your Documents folder? That is the location where they. should be installed....Different than from the "PROGRAM FILES" installation location where the previous was installed..Look tom see that there are two folders...one called Logo Elements and the other called Logo Library.
If you are a PC user go to the "MEMBERS' portal sign-in to your account and get a fresh download......that will insure you have no possibility of trying to install a damaged file . Go to and sign in to your account...IF you don't have one request a membership. Provide a receipt for your purchases. It is a new database and the previous accounts before 3/6/15 don't exist in it.
https://www.laughingbirdsoftware.com/members/login/
If you are a Mac user you should just download the latest version. You can add all the elements from your previous purchases to the Logo Elements depending on the version of your templates there could be issues. For updates check out.
https://www.laughingbirdsoftware.com/updates/

Hi,
I've been a laughingbird product user for at least five years now.
My problem is my computer has crashed several times in the last 3 years.
My laughingbird software got destroyed in one of these occurances.
I think I had "version 6"?
Long story short I have:
-Big Box Of Mascots
-3D Characters
-People's Pack
and I want to buy
-Marketing Mascot Characters
But here is my question: How do I make them all work?
Now that I think about, you last sent me version 7. It was
shortly after that, that my computer first crashed.
Thank you,

Hi folks.
New to the forum, joined because I find the Creator software un-intuitive and frustrating.
Hopefully I can find some answers here.
Little back ground;
Am starting an entrepreneurial program and use the software specifically for business cards and handouts.