General

Clients will be deemed to have accepted HH&CC terms and conditions (as laid out here) on signature of this document

The client gives HH&CC permission to enter their property to carry out the booked service at the arranged date and time

All dogs must wear a collar and tag with the telephone number of the owner engraved upon it

Dog must be in a secure location prior to collection by the dog walker. Loose in a garden does not constitute this.

All dogs must be provided with a lead. HH&CC is not held liable for any injury or any damage caused or incurred by the clients dog escaping due to an ill fitting or faulty collar /lead.

HH&CC will not confirm any booking until there has been a consultation with the owner who must disclose any behavioural or medical condition that may make their dog unsuitable for group walks. This would include antisocial behaviour, aggression, possessive behaviour, lack of training and conditions such as incontinence, chronic vomiting or travel/ mobility problems.

HH&CC must be informed if your dog does or has EVER used a muzzle and this should be made available for use at our discretion

HH&CC reserve the right to refuse or discontinue walks for any dog deemed to be unsuitable for group walks

The client must provide HH&CC with a name and contact telephone number of someone capable of making a decision relating to their dog in an emergency. A nominated vet’s details will also be recorded and they will be contacted if we are unable to communicate with the owner or their representative.

Where possible walks are carried out in forest and parkland where dogs can be safely walked off the lead.

We walk a maximum of 5 dogs per walker to ensure a safe and enjoyable walk for all dogs in our care and ensure we walk temperamentally as well as geographically suitable dogs together.

Unless there are exceptional circumstances walks are at least 1 hour in length not including pick up and drop off.

In adverse weather (e.g. very hot weather or heavy snow) walks may be shorter to ensure the comfort of the dogs. This will be at the dog walkers discretion.

All dogs being exercised must be fully vaccinated (including kennel cough) and be on regular flea and worm control treatment.

Clients must inform HH&CC if their dog contracts any infectious condition (e.g. Kennel cough, conjunctivitis). Any dog with an infectious condition will not be walked until cleared to do so by a vet.

Towels should be provided if you wish your dog to be wiped down following the walk especially in adverse weather.

Though we endeavour to to ensure the safety of all dogs, letting dogs walk off the lead carries a risk therefore we will only do this with your express permission.

Insurance

All carers and vehicles are insured for the safe care and transport of your animal. Animals are fully insured to travel in any vehicle driven by your pet carer. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.

HH&CC has comprehensive insurance covering public liability, vet fees and loss or straying, however we advise all clients to have their pets insured and reserve the right to refuse a booking for any animal who is not insured. Our insurance covers us for:

Public Liability which will cover injury and damage to third parties and their properties at a £2 million Limit of Indemnity.

Vets fees in respect to injury to animals in our custody and control, subject to a limit of £10,000 and an excess of £50. This does not cover pre-existing conditions or care that would have occurred whether or not the animal is under the care of the company.

Cover for the loss or straying of animals in our custody and control up to a maximum of £1,000 per animal. This includes cover during collection and delivery.

It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended or overnight, whether or not the pet sitter is present.

Payment

You will be invoiced in arrears at the end of each month. You can use the following methods: debit/ credit card, online transfer or direct debit. All details are on the invoice. Direct debit payments that bounce will incur a charge of £14.50 for each time they are re-presented. For full details of our direct debit policy please contact the office. Payments should be paid within 14 days of receipt of invoice. After this interest may be added

Keys & Parking

Keys retained by your walker will be kept securely only be marked with the name of your dog and any internal office code.

Permits may need to be provided for your walker if you are in a restricted parking zone. This will be assessed as necessary.