Next the start of a new week bringing new trouble for the president and obama care. It's about what the president said and what he knew and when. Abc's chief white house correspondent jonathan karl has exclusive documents and went toe to toe with these new questions for the white house. Reporter: As the health care website melted down, the president repeatedly told people there were other options working just fine. You can bypass the website and apply by phone or in person. Reporter: A quick call. I want to repeat that. 1-800-316-2596. Reporter: And voila. It usually takes about 25 minutes for an individual to apply for coverage. Reporter: But ten days before the president said those words his own health care team knew that all applications were having the same problems. The same portal is used to determine el jiblt no matter how the application is submitted. At the end of the day we are all stuck in the same queue. Did the president not know that everything needs to go through the same broken website. These memos saying at the end of the day we are all stuck in the same queue because they all have to go through the same portal. Jon, I get it but the person who calls isn't the one who has to wait after the application is filled. Your mocking is okay but the president said you can apply within 25 minutes. That wasn't true. You call up, get the questions answered that you need answered and they take over from there. Reporter: That's not how it worked for georgia resident robert shlorra. We visited tim the day the president gave out that phone number. After failing online he tried the hotline. I have no idea whether I'll be offered a better plan, whether or not the government will help me subsidize it. Reporter: We contacted mr. Shlorra again today. He still has not been able to enroll. The white house still won't tell us how many people have enrolled online or over the phone. They say those numbers will be coming in about two weeks. Two weeks, thank you, jonathan karl reporting from the white house.

This transcript has been automatically generated and may not be 100% accurate.

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