In the midst of all online retail buzz in the country, timtara.com , and online retail website riding the growth has finally been busted by the Economics Offenses Wing on the case of serial online fraud. Official have arrested Arindam Bose, Director and Harish Ahluwalia, COO with three cases registered against Bose with the EOW and Janakpuri police stations under IPC sections 406 (criminal breach of trust) and 420 (cheating).

Timtara has been charged for doing an online fraud of not fulfilling the prepaid orders placed on their website on the basis of 200 complaints filed against them from all across the country. The site only accept pre-paid orders by card. “The victims claimed that they had paid money online through credit card for various items. However, despite of repeated requests and follow-up, the requisite goods never arrived,” said Additional Deputy Commissioner of Police (Economic Offences Wing) S.D. Mishra. “The company in fact shut down their front office from Sector-8 in Noida and changed their location to avoid detection and confrontation with the cheated customers. We are also inquiring how the company registered a Rs 14 crore turnover last year,” he said.

The company was providing products on below market price to lure the customer placing the order for the first time on the website. On going through the complaints and reviews site for timtara, the peculiar case of non-delivery or non-refund of the order was most common on MouthShut, and others.

Non-refund in case of any glitches is common with some more online retail website that often claim operational and supplier inefficiencies for it. But authorities finally taking some action to safeguard the rights of consumer is some relief. When the companies are spending heavily to acquire customers just to make them try their service once, companies such as timtara can be scaring away the shopper who already used lot of guts to do transaction online. The same consumer who could have been a potential online buyer will surely find it difficult to place an order on any other website creating a loss for the overall community.

I read the news about ‘Timtara founder’s arrest raises concerns over protection to online shoppers’in your online newspaper. Its a appriciating step. Timtara also cheated me,I ordered (order no. 10381594) for a camera on 5th jan of this year but they neither sent me the camera nor refunding my amount of Rs 6240/- since last 4 months.I have mailed several times and called to custmer care several times but they made no reply to me. A copy of mail attached here.
Is there any hope for refunds..? Please help me.

Buta Singh
Muktsar (Punjab)
Mob 98762-24461

Dharmesh

I have sent this mail more 1o times but i am getting any response from their.

Please some help me to cancel my order & refund my mnoey.

Please cancel this below order As Soon As Possible or Please deliver my product as soon as possible. Reminder:4 I have ordered a “Micromax Canvas 2 A110 Mobile Phone(A110)” as Transaction Id : 10172825 Order Date: 04th Feb 2013 11:32 am DELIVERY TIME: Delivery Within 3 Weeks Your given delivery time is over, also i not got my mobile & also i have make my complete payment

Dharmesh: 7383356361

dsb_dsb

All be there in the Court of Shri Rakesh Sidhartha, Ld. Sessions Court, Tis Hazari Court, Delhi at 10 AM , 29th April 2013.

Harish Ahluwalia is still in jail as bail has been granted at bail
bonds of Rs. 10 Lakhs which he is not able to arrange. He has filed
appeal to reduce the surity to Rs. 5 Lakhs …which we need to oppose
strongly.

We are also filing bail cancellation application simultaneously.

Please join for large public support.

Prem Prakash

i am also sufferer of Timtara.com , also logged complaint in Gurgaon Consumer Forum, what should I do next for refund.

I’m suchitra dutt, another sufferer from Timtara.I paid entire bhai dooj gift money rs.8000/-for samsung mobile handset.When in 2 months they have not delivered,I checked the site and saw the note and tried calling the new number and also sent a mail to the new mail address. The phone kept me waiting for a long and finally the IVR responded, we made note of your number,email id and you will hear back from us shortly. for my mail to tintara, there is no response so far.

VIKALP GUPTA

I AM THE LARGEST WHISTLEBLOWER (WITH MORE THAN 800 COMPLAINTS FROM ALL OVER INDIA) AND HAVE BEEN APPOINTED BY THE HON’BLE CHIEF METROPOLITAN MAGISTRATE AS THE ASSISSTANT TO THE COURT IN ENQUIRY/ INVESTIGATION IN THIS CASE AGAINST TIMTARA.COM..
IF ANYBODY IS CHEATED/ DEFRAUDED BY TIMTARA.COM.
SEND ME YOUR COMPLAINTS WITH FULL ORDER DETAILS AND CONTACT NUMBER ON togetherwestand@live.com
WARM REGARDS,
VIKALP GUPTA
9899852211

Respected sir,
i am shanmugananth from
timtara online shopping i had purchased samsung galaxy mobile on january
12 but still now i didnt get the mobile, for this complaint till april month
I was in contact with them but
right now that website was closed and no more details about them, right now I
came to know that they have been arrested and closed the company, and atlast
through conversation they gave me the complaint id 10383936.. I had paid rupees
6,200.. please take this as my complaint and give me the feed back to shankutty1981@gmail.com and my
mobile: 09328456980

For last 1 year I am following them but still my money not refunded, any sollution??

Laxmi

Hi Friends. will we get our money..What we need to do now

http://www.facebook.com/profile.php?id=100001067732280 Ankit Sharma

All you must register your complain in consumer court and must forward your complain to delhi police.

http://www.facebook.com/prakash.ajjarapu Prakash Ajjarapu

I’m Prakash Ajjarapu, another suferer from Timtara. I saw the note and tried calling the new number and also sent a mail to the new mail address. The phone kept me waiting for a long and finally the IVR responded, we made note of your number and you will hear back from us shortly. for my mail also, there is no response so far.

AK

Naah!
That’s bllushit. Didn’t you notice the language of the notice on the website. It’s stalling and duping. Go to Delhi and find the guy in the police station. Thrash him so much that he will need all that money to live again and buy a nice auto wheelchair.

http://twitter.com/iamwire Iamwire

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http://www.Clifton.in Senthil Venkatrajan

Spirit Of Online Buying Must Not Decline Because Of Incidents Like This, Anyways Authorities Can Dig Out & Pay Back the Customers.

http://www.homeandyou.net shobhit

hi, this is shobhit again, they have put up a notice on the site saying compitors are doing this, i have sent an email asking for my money, why not give it a try again to get the money, shobhit.

soli bhamgara

I too had ordered a Sony hi fi system and paid by debit card.on 2nd March 2013 but have not recrived it yet. They do not respond to the complaints by email and do not pick up the phone. I can’t even track my order.
These thugs should be stripped of all their money and the customers who have been duped should immediately be refunded their due amount to the full extent. All their assets should be confiscated and they should be made beggars. Only then others will think twice before doing the same thing.
But as this is India I dare not hope to receive my money back im my lifetime!

Rumit Sharma

I have also ordered a phone from this website on4th Feb,and even after many many followups they are not bother to respond to the customers.
they have only prepaid option for payments which they use as a tool to get the money from customers.
Their So said Customer-Support is also worst they do not respond you correct status and moreover if you call them frequently they will not even pick up your phone calls.

This site should be shut-down and the payment gateways who are linked with it should also withdraw their services.

http://www.homeandyou.net shobhit

we did busienss with timtara & supported them with all possibilities but didnt receive the money for the money they already had from the customer, after many emails to them, they dont respond, people like this are making the industry go bad & holding it back to grow, can anyone help us to get our money back, shobhit.

abhimanyu

i have also spent money for my mobile product not receved

http://rowdyfox.com CGibbs

This is horrible and so pathetic of any group that would take advantage of the consumer or anyone else for that matter, True customer service is serving the customer at their interest. At Rowdy Fox in few rare cases where a refund has been required, the funds had been processed before the customer was notified. I prefer informing the customer that we were unable to fulfill their order than having the customer request there money back. I believe that is bad business. We desire to build relationships with our customers so we do everything in our power to earn their trust and we don’t do it by making “sounds to good to be true” promises.

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