Orders

HOW DO I TRACK MY ORDER?

WHY DOES MY PROMO CODE NOT WORK?

Promo codes have expiration dates and cannot be used more than once. Promo codes also have to abide by certain guidelines, Ex: minimum purchase value or time of the year.

HOW DO I SEND BACK A RETURN?

Not happy with your Montem gear? Return it to us within 30 days, and we’ll give you a full refund. Please follow the steps below:

1. Please email us at support@montemlife.com and we can advise how to return if you are needing help with an exchange.

2. International orders cannot be refunded.

WHAT IS YOUR RETURN POLICY?

You can return your items within 30 days of your purchase for a full refund of your purchase amount. Items must be undamaged.

Please note that all international sales are final, i.e., we can not accept returns or exchanges.

WHAT DOES FAILED TO FBA MEAN?

Is your order international? Failed to FBA simply means our international warehouse will be packaging and shipping your order rather than our warehouse in the continental United States.

If you see this, your order was received, and your order is still shipping out :).

Montem Trekking Poles

MY TREKKING POLES KEEP COLLAPSING! HOW CAN I SECURE THEM SO THEY DON’T COLLAPSE DURING USE?

Adjust your arms so that they’re at a 90-degree angle while using your Montem Trekking Poles. When adjusting the height of the poles, make sure the number on the top segment of the pole is the same as the one on the bottom.

Flip open the clasp, then proceed to make 1/4 turn adjustments to the screw until you get the desired tension. The bolt should be tight enough that when you close the clasp the pole supports your weight without sliding.

HOW DO I ADJUST THE WRIST STRAP?

To adjust the length of the strap pull the tension block out. Once the tension block is removed, you may pull the loose end to tighten the strap or pull the upper end to loosen the strap.

CARE AND MAINTENANCE

Trekking poles, like any good piece of gear, require some regular care and maintenance. Below are general maintenance procedures for our trekking poles:

Completely separate the poles by unlocking or loosening each section until they can be pulled apart.

Once the poles are separated, use a damp cloth to wipe down the poles and flip locks to remove all dust and dirt.

Use a soft dry cloth to dry the inside and outside of the poles as well as the flip locks. If needed, use a nylon brush to remove any dirt that could not be removed with the cloth. Note: DO NOT use any lubricant or alcohol-based product.

Check the flip locks for damaged parts.

Allow the poles to dry thoroughly, preferably by air drying for several hours, before reassembling the poles.

No matter what, it’s important to remember to never lubricate the pole behind the flip locks. This will only cause slippage inside the pole.

Our trekking poles come with carbide tips. They provide a good balance between traction and durability on a variety of surfaces. Our poles also come with rubber tip covers that can extend the life of the carbide tips and protect your gear if your poles are stored near other items. These tips are also good for protecting sensitive areas where you don’t want to impact the ground. Please note that these rubber tips may fall off with light use and are meant to be replaceable. You can buy our replacement tips or may use universal trekking pole rubber tips.

WHEN DO I USE THE TIP PROTECTORS?

Your Montem Trekking Poles will come with a set of rubber feet. These should always be left on while your poles are in storage. When walking on hard terrain, be sure to always use rubber feet. The carbide tips will wear out if continuously used on solid rock.

When hiking on soft terrains, such as grass, the rubber tips are not necessary, as the softer ground won’t cause any damage to the carbide tips.