Help / Frequently Asked Questions

Frequently Asked Questions

Placing an order

Can I place an order by telephone?

Yes you can. Our friendly and knowledgeable sales team is available from 09.00 to 17.00 Sunday to Friday (not including Bank Holidays). Please call us FREE on 0800 043 5566 or 0161 974 0066 if you are in the UK or on 00 44 161 974 0066 from outside the UK.

What methods of payment do you accept?

We accept all major credit and debit cards including Visa, Visa Debit, Visa Electron, MasterCard and Maestro. We also accept payments via PayPal. Unfortunately at this time we do not accept American Express.

We do not accept cheques or postal orders.

Is it safe to shop at bodykind?

Be assured that shopping with bodykind is 100% secure - that's guaranteed.

At bodykind we take the security of your personal data very seriously. That's why we employ a rigorous 3 stage security process as follows:

1. State of the art Comodo Secure Socket Layer (SSL) 128bit Encryption to ensure the safe transmission of any personal data you enter via our website.

If you need any further information please don't hesitate to contact us.

How do I use a discount voucher code?

Discount voucher codes are redeemed during the checkout process. Once you have signed in/registered and confirmed your cardholder and delivery address you will then see a summary of your order. At this stage you should input your discount voucher code and click ‘Apply’. Once you have input the voucher code, check the order summary above to make sure the discount has been applied.

If you need any further assistance please don't hesitate to contact us.

What terms and conditions are applicable to your free gifts?

All free gifts are only available while stocks last. Only one free gift per customer or household.

What are the terms and conditions for a price match?

Price matching only applies to the same brand, product and product size (including any delivery costs) being sold in UK pounds sterling, despatched from the UK and in stock. Price matching does not apply to 3rd Party Marketplaces such as eBay. We reserve the right to refuse any price match.

If you need any further information please don't hesitate to contact us.

Delivery and Returns

How and when will my order be delivered?

Delivery to destinations within the UK

All orders of £15 and over are delivered within the UK mainland completely FREE! Your order will also be dispatched the same day if ordered before 4pm Monday to Friday.

Full details of our delivery options are below:

Standard Delivery

1st Class

Next Day

Cost

FREE on orders of £15 or more.£1.95 for orders less than £15.

£2.95

Rates vary depending on weight. Prices start at £6.95.

Last Order Dates for Christmas Delivery

4pm on Tuesday 18th December 2018

4pm on Thusday 20th December 2018

4pm on Friday 21st December 2018

Delivery Time

2 to 5 working days*

1 to 2 working days*

Next working day*

Carrier

Royal Mail

Royal Mail

Parcel Force

Notes

Orders must be placed before 4pm Monday to Thursday for your order to arrive next day. Orders placed on a Friday will be delivered on Monday. A signature will be required upon arrival.

*Does not include weekends or bank holidays.

When your order is dispatched you will receive a dispatch email which will include full details of the delivery method used, the carrier and any applicable consignment number. Orders placed after 4pm on a Friday and on a Weekend or Bank Holiday will be dispatched the next working day.

**PLEASE NOTE** Delivery of large or heavy orders typically weighing over 5kg will be subject to a delivery fee to addresses off the UK mainland (excluding The Isle of Wight).

Delivery to destinations within the Republic of Ireland

All products purchased at bodykind are delivered within the ROI via Air Mail from our UK distribution base. Orders are usually dispatched the same day if ordered before 4pm and delivery time is usually within three to five working days (not including weekends or local holidays).

Delivery to destinations within Europe

All products purchased at bodykind are delivered within Europe via Air Mail from our UK distribution base. Orders are usually dispatched the same day if ordered before 4pm (GMT) and delivery time is usually within three to seven working days (not including weekends or local holidays).

While we do our utmost to make sure products are packaged and labelled correctly, unfortunately we are not able to accept any responsibility or liability for products that go missing or that arrive in a damaged state. Customers requesting orders to be delivered to destinations outside the UK do so at their own risk.

Delivery to destinations outside the UK and Europe

We deliver products to all other worldwide destinations via standard Airmail. While we do our utmost to make sure products are packaged and labelled correctly, unfortunately we are not able to accept any responsibility or liability for products that go missing or that arrive in a damaged state. Customers requesting orders to be delivered to destinations outside the UK do so at their own risk.

**IMPORTANT** - Delivery to destinations outside the UK

Customers are responsible for checking with their local customs office and postal services to ensure that the products they are ordering are allowed entry into their country of residence. Customers are also reminded that local duty and taxes may be applicable when importing goods into your country.

We are not able to accept any responsibility or liability for products that are held by customs in a country outside the UK or for any surcharges that arise as a result of local duty or taxes. Customers requesting orders to be delivered to destinations outside the UK do so at their own risk.

Force Majeure

bodykind Ltd. shall not be liable for any breach of its obligations or for compensation or refund for loss, damage or delay resulting from an Event of Force Majeure. Such events, which are outside bodykind ltd's control, include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute.

If you need any further assistance please don't hesitate to contact us.

Will my order be dispatched via Royal Mail or Courier?

Standard and First Class Delivery: Usually your order will be dispatched via Royal Mail. However, if your order is of high value and you select Standard or First Class Delivery, your order may be sent via courier and will require a signature upon delivery.

Next Day Delivery: If you have selected our Next Day Delivery Option, then your order will generally be sent via Parcel Force and will require a signature upon delivery.

The above applies to delivery within the UK only. If you need any further assistance please don't hesitate to contact us.

Will my order require a signature upon delivery?

Standard and First Class Delivery: Usually no. However, if your order is of high value and you select Standard or First Class Delivery, your order will require a signature upon delivery.

Next Day Delivery: All orders where Next Day Delivery has been selected will require a signature upon delivery.

The above applies to delivery within the UK only. If you need any further assistance please don't hesitate to contact us.

What is your returns policy?

At bodykind we want you to be 100% satisfied with every purchase you make from us. If you are not 100% satisfied, simply return the product to us within 30 days of receipt, for any reason, for an exchange or refund. Where possible the goods should be returned to us with their original packaging. We regret we are unable to refund any original postage costs (or return postage costs for those outside the UK).

For UK customers only: We now offer free returns for all UK customers, just use the pre-paid label attached to the delivery note that comes with your order and pop it in the post.

If you need any further assistance please don't hesitate to contact us.

What happens if my product arrives damaged or becomes faulty?

Damaged or Faulty Products - Delivery destinations within the UK

bodykind makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact Customer Services within a reasonable time of receipt to report the problem.

Customers will be sent a replacement product along with a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services.

Customers requesting a refund, rather than a replacement product, will be sent a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services. Once the item has been returned to us we will issue a full refund including any original delivery costs.

Damaged or Faulty Products - Delivery destinations outside the UK

bodykind makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact Customer Services within a reasonable time of receipt to report the problem.

Customers should return the damaged or faulty item with a covering letter explaining the fault or issue in detail. We regret, however, that we cannot, in this case, refund return postage costs.

Customers will be sent a replacement product. Alternatively, once the item has been returned to us we will issue a full refund including any original delivery costs.

If you need any further assistance please don't hesitate to contact us.

What should I do if my order has not arrived?

For delivery destinations within the UK

Standard and First Class Delivery: If your order has not arrived within 7 working days of the dispatch date, please contact your local Royal Mail delivery office as they sometimes fail to leave a 'while you were out' card. Should the Royal Mail not be holding your delivery for collection, please contact us and we will endeavour to trace your delivery or send a replacement.

Next Day Delivery: Please refer to your dispatch email which will include the details of the courier used, the tracking number and a link to their website where the delivery can be tracked. If your order has not arrived the next business day (not including weekends or bank holidays), please contact us and we will endeavour to trace your delivery.

For delivery destinations outside the UK

If your order has not arrived within 28 working days of the dispatch date, please contact your local mail delivery office for further information.

If you need any further assistance please don't hesitate to contact us.

What are the last delivery dates for Christmas?

To ensure you receive your purchase before Christmas, please place your order by the times and dates below:

UK Delivery

Standard Delivery Order by 4pm Tuesday 18th December 20181st Class Order by 4pm Thursday 20th December 2018Next Day Order by 4pm Friday 21st December 2018 (Will be delivered on Monday 24th December 2018)

International Delivery

Republic of Ireland Order by 4pm* Tuesday 18th December 2018

Western Europe Order by 4pm* Monday 17th December 2018

USA & Canada Order by 4pm* Friday 14th December 2018

Eastern Europe Order by 4pm* Friday 14th December 2018

Australia & New Zealand Order by 4pm* Monday 10th December 2018

Rest of the World Order by 4pm* Friday 7th December 2018

*Please note the above times are based on GMT (Greenwich Mean Time).

Are the packaging peanuts you use recyclable?

We use 100% natural starch-based packaging peanuts to secure your products inside the box if necessary. The peanuts are bio-degradable and will dissolve in water and can be added to compost or your food waste bin.

Security and Privacy

Is the bodykind website secure?

Be assured that shopping with bodykind is 100% secure - that's guaranteed.

At bodykind we take the security of your personal data very seriously. That's why we employ a rigorous 3 stage security process as follows:

1. State of the art Comodo Secure Socket Layer (SSL) 256bit Encryption to ensure the safe transmission of any personal data you enter via our website.

If you need any further information please don't hesitate to contact us.

Do you use Verfied by Visa and Mastercard Securecode?

Yes we do. bodykind is dedicated to providing a safe and secure shopping experience. With that in mind our website employs Verified by Visa and MasterCard Securecode to safeguard all credit and debit card transactions.

What is Verified by Visa and Mastercard Securecode?

Verified by Visa and MasterCard Securecode give you enhanced protection when shopping online. It allows you to create your own personal password, known only to you, for use as an extra security measure each time you use your Visa card or MasterCard to make a purchase online. bodykind is one of a number of stores providing this added security for customers to give you peace of mind when shopping online.

What is your Privacy Policy?

Will bodykind sell my personal details to third parties?

No. Unlike other retailers and organisations, please be assured bodykind has never, and will never, sell any of our customer’s personal data to third parties. This includes ALL data including email addresses.

Does the bodykind website use cookies?

Yes, the bodykind website does use cookies. Our cookie policy can be found here.

Using the website

How do I create an account?

If you have yet to create an account and would like to place an order, please select your chosen products and then proceed to Checkout. During the checkout process an account will be created, the details of which will be emailed to you.

If you need any further assistance please don't hesitate to contact us.

How do I change my email address?

Sign in using your email address and password. From the My bodykind page, click on Change Email Address under the heading ‘My Account’. On the ‘Change Email Address’ page, input your new email address, confirm this address and click ‘Continue’ to confirm the change.

How do I change my password?

Sign in using your email address and password. From the My bodykind page, click on Change Password under the heading ‘My Account’. On the ‘Change Password’ page, input your old password, your new password, confirm the new password and click ‘Continue’ to confirm the change.

How do I update, remove or add an address to my address book?

Sign in using your email address and password. From the My bodykind page, click on Address Book under the heading ‘My Account’. From the ‘Address Book’ page you can edit or delete existing cardholder or delivery addresses or add a new cardholder or delivery address.

What are the terms of use for your website?

Reward Points

What are bodykind Reward Points?

As a token of our appreciation we have introduced bodykind Reward Points. Now every time you shop at bodykind you'll receive Reward Points for every product you buy. Your Reward Points can then be redeemed in exchange for a discount voucher.

Your accumulated points are shown in the My bodykind section of the website, under the heading 'My Rewards'. For every £1 (or equivalent in euros or $) you spend at bodykind you will receive 10 Reward Points. The rewards start at 1000 points for which you can exchange for a £2 voucher to spend at bodykind.

At various times we may also have promotions on Reward Points with double and treble Reward Points available on certain products. So, check the website regularly if you don't want to miss them!

How do I redeem my Reward Points?

If you are not signed in, sign in to your account using your email address and password. Then, from the My bodykind page, click on Redeem Points under the heading ‘My Rewards’.

From the ‘Reward Points’ page you can see how many points you have earned to date and redeem those points for a voucher if required. Once points have been redeemed the discount voucher code will be emailed to you immediately.

If you need any further assistance please don't hesitate to contact us.

What are the terms and conditions?

The terms and conditions are as follows:

A voucher can only be redeemed by the customer who holds the account and neither the reward points nor vouchers are transferable. Any voucher(s) which is issued in exchange for redeemed points cannot be used in conjunction with any other discount voucher. Any voucher(s) which is issued in exchange for redeemed points cannot be used against any applicable postage costs.

Reward points are only valid for redemption for a period of 12 months from the date of award. After 12 months the reward points shall be void and removed from your account.

Emails

How do I subscribe to bodykind Email Newsletters and Offers?

Existing Customers

To subscribe or unsubscribe to our email newsletters or offers you should use the My bodykind section of the website.

If you are not signed in, sign in to your account using your email address and password. Then, on the My bodykind page you will see your current subscriptions under the heading 'My Subscriptions'. To subscribe simply check the box next to the email offers and click 'confirm'. Similarly, if you want to unsubscribe, simply uncheck the box and click 'confirm'.

New Customers

You can opt-in to receiving our email newsletters and offers during the account creation process. If you have yet to create an account and would like to place an order, please select your chosen products and then proceed to Checkout. During the checkout process an account will be created, the details of which will be emailed to you.

How do I unsubscribe from bodykind Email Newsletters and Offers?

Existing Customers

To unsubscribe to our email newsletters or offers you should use the My bodykind section of the website.

If you are not signed in, sign in to your account using your email address and password. Then, on the My bodykind page you will see your current subscriptions under the heading 'My Subscriptions'. To unsubscribe simply uncheck the box next to 'Email Offers' and click 'confirm'.

Email us: Email in to info@bodykind.com with your name and email address asking to be unsubscribed and we will do the rest.

Call us: Call our helpful customer services team who will remove you from our lists directly on 0800 043 5566.

Non-Customers

You can unsubscribe from our mailing list by clicking the 'Unsubscribe' link in any of our email newsletters or offers.

If you need any further assistance please don’t hesitate to contact us.

Will bodykind sell my email address on to third parties?

No. Unlike other retailers and organisations, please be assured bodykind has never, and will never, sell any of our customer’s personal data to third parties. This includes ALL data including email addresses.

Contacting Us

How do I contact bodykind?

You can also call us. Our friendly and knowledgeable customer services team is available from 09.00 to 17.00 Sunday to Friday (not including Bank Holidays.). Please call us FREE on 0800 043 5566 or 0161 974 0066 if you are in the UK or on 00 44 161 974 0066 from outside the UK.

Affiliates

Does bodykind have an Affiliate programme?

Yes we do! If you have a fantastic website or blog, then you can start earning commission by becoming a bodykind affiliate and helping us to generate sales.

Commission starts at 5%* of any sale you generate and if you generate over 50 orders per month we will pay you 6%*.

We will provide you with graphics, promotional text and special offers to help promote bodykind via your chosen marketing channels. We currently work with Paid On Results, who are one of the leading affiliate networks in the industry. Please visit the Paid On Results website for more information and to sign up as an affiliate of the bodykind programme.

WEEE Compliance

Will you recycle my old electrical or electronic product?

Yes we will! The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our online store. Unwanted items should be returned to us within 28 days of purchasing your new product.

Our Products

What is your policy on ingredients in your beauty products?

At bodykind we endeavour to supply you with the finest natural products available. When it comes to product ingredients we put all products and product ranges through a rigorous selection procedure. This includes being tested by us in-house at bodykind to ensure the ingredients meet our exacting standards on quality, sourcing and ethics.

While we would like every product we source to be 100% natural, organic, fairtrade and ethical in every sense, unfortunately this is not possible. However, we do ensure that ingredients are as natural as possible and considered safe for both you and the environment.

Here is a list of the most common allergens, irritants and carcinogenic ingredients that do not appear in our products:

Please note, this is not an exhaustive list. If you need further information about a particular product or ingredient please don't hesitate to contact us.

What about product quality?

We're committed to product quality

Part of our drive at bodykind to provide the best shopping experience possible is ensuring the quality of the products we offer is second to none. We have a dedicated team who exhaustively research and select new brands based on a rigorous set of standards. We may not stock as many products as some of our competitors, but there is a good reason why.

bodykind is an Authorised Reseller

In recent years fake supplement products from the Far East have entered the market. These are usually sold at much cheaper prices and on marketplace websites where anyone can operate. To combat this a number of Premium Quality Brands have launched programmes to guarantee you are buying a genuine branded premium product from an Authorised Reseller.

Always ensure you are buying from an Authorised Reseller, otherwise you have no guarantee the product you are buying is genuine or the ingredients are what they claim to be.

bodykind has attained Authorised Reseller Status from the following Premium Brands:

Our Nutritional Services

bodykind nutrition

What is bodykind nutrition?

bodykind nutrition is a high quality service offering Nutritional Therapy consultations from our practice in Chadderton, near Manchester. Our Certified Nutritional Therapist will create an individual programme for every client, assessing their particular needs and requirements for optimum health.

You can get full details, including pricing, opening hours and directions, by visting our dedicated bodykind nutrition page.

Our Nutritionists

Does bodykind employ qualified Nutritionists?

Yes we do. As part of our dedication to customer service and support we employ a highly qualified Nutritional Therapist in order to provide our customers with full and free advice on all our nutritional products. Further details of our nutritionists and their qualifications can be found by clicking here.