I LOVE Custom orders, so don't hesitate to contact me with your special requests! r

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FAQs

Once your order is ready to be dispatched, you will receive an email confirming that it is on its way to you. If you have opted for a shipping upgrade the relevant tracking number will also be supplied to you at this point.
All delivery dates are estimates be cannot be guaranteed. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries. Saturdays, Sundays bank holidays are classed as non-working days. Our duty to you is to dispatch the items within the time schedule set on each listing.
Any shipping charges that are significantly over we refund the difference. Shipping is currently calculated on these rates
https://parcel.royalmail.com/orders/quick-delivery/

At check out there are three options:
1)standard shipping - no tracking number
2)int.tracked and signed - takes the same amount of time as standard but you can track your parcel.
3)int.24/72 hour courier service - this is if you wish to rush your order and want to guarantee your items by a certain date - If you can not see these for any reason on check out, please contact me stating that you wish to purchase this and Ill set it up for you.
The same with EU and uk buyers - I have pre setup 24-72 hour fast track post and signed fir 1st class, again If you can't see this on check out, please contact me and I'll amend your order.

Of course ! Pretty much most things can be personalized to your requirements.

No worries ! Love a party package you see? Swapsies allowed ! I'll work out what is the best deal for you and advise which listing to purchase or set up a custom order.

No refunds are available for :
personalised items & balloons
Customer not liking the end product or miss reading of item description.
Customer not handling product with care (shaking, dropping etc)
inability to deliver, non-delivery or late delivery or not updating etsy with correct address.
Lost or stolen merchandise, Cancelled events, for any reason, poor planning on Customer's behalf or miscalculating timings.
Customers responsible for return shipping costs & customs charges(proof of shipping advisable)
Items must be in original packaging, unopened and unused.
once in receipt of goods, refund will commence.
Orders cannot be cancelled once they have been dispatched - items and refunds must be agreed first prior to returning.

Please plan with plenty of time - keep in mind circumstance like bank holidays - shipping services do not run and high seasons like Christmas - Post runs are a LOT slower.
Every item has an estimated dispatch time.
We are only responsible for your items until it leaves evescrafts. Once dispatched, we have no control and therefore responsibility for your parcel. If you purchased tracked, your items are insured. Only after 25 working days can we file a claim for lost post (int) to try and claim some monies back.
Please keep in mind the PROCESSING time (approx 1-3 days)
This is the time we need to make, prepare your order.
THEN SHIPPING time to get your destination.
Plan ahead :)

If you choose any service other than courier / Tracked/signed for - their is NO refunds or re sending of goods for lost parcels. You will have to re purchase you items.
We will always provide proof of shipment upon request.
Royal Mail, USPS etc...do not compensate for lost parcels if they are not posted via tracked/signed for.
We will support you filing a claim i.e. weights dimensions dates etc.
They also do not consider any parcels lost until after 21 working days.
PLEASE CONSIDER THIS WHEN CHOOSING YOUR SHIPPING OPTIONS.

Please refer to your Purchase Order for committed shipping date.
We cannot be held responsible if USPS /Royal Mail delivery missing your event date, or if you are not present to accept package and USPS/ Royal Mail needs to reschedule delivery or if you did not place your order with sufficient lead time.
You have Upgrade options as well as planning accordingly (order with plenty of time)
Currently, over the pond is averaging 12 working days
current tariffs
http://www.royalmail.com/sites/default/files/Royal-Mail-Our-Prices-March-2017_0.pdf

You are entitled to cancel your order for a full refund up to the point of dispatch (this does not apply to personalised items). After this our returns policy below will operate. If you are not entirely satisfied with your purchase then it can be returned to us in its original condition. Please contact to arrange for the order to be returned to our address.We ask that you return your order with the original undamaged packaging. Once we have received the returned item/s we will then arrange for the cost of the order to be refunded via you original payment method. Please note any return postage costs will not be covered by us. When returning goods to us for any reason we strongly recommend you get proof of postage.

We also advise you should ensure that the order is securely packaged to ensure it is not damaged in transit. If your order is incorrect (wrong items sent), damaged or faulty then we will provide you with a full refund including delivery costs. You are required to return the item/s to us in an unused condition. We will also refund you for the return postage costs if the goods qualify as incorrect, damaged or faulty. We reserve the right to refuse to issue a refund / replacement in the event that the item is found to have suffered damage after delivery or has been misused. Please note that the above does not apply to personalised items.

Once your order is ready to be dispatched, you will receive an email confirming that it is on its way to you. If you have opted for a shipping upgrade the relevant tracking number will also be supplied to you at this point.
All delivery dates are estimates be cannot be guaranteed. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries. Saturdays, Sundays bank holidays are classed as non-working days. Our duty to you is to dispatch the items within the time schedule set on each listing.
Any shipping charges that are significantly over we refund the difference. Shipping is currently calculated on these rates
https://parcel.royalmail.com/orders/quick-delivery/

At check out there are three options:
1)standard shipping - no tracking number
2)int.tracked and signed - takes the same amount of time as standard but you can track your parcel.
3)int.24/72 hour courier service - this is if you wish to rush your order and want to guarantee your items by a certain date - If you can not see these for any reason on check out, please contact me stating that you wish to purchase this and Ill set it up for you.
The same with EU and uk buyers - I have pre setup 24-72 hour fast track post and signed fir 1st class, again If you can't see this on check out, please contact me and I'll amend your order.

Of course ! Pretty much most things can be personalized to your requirements.

No worries ! Love a party package you see? Swapsies allowed ! I'll work out what is the best deal for you and advise which listing to purchase or set up a custom order.

No refunds are available for :
personalised items & balloons
Customer not liking the end product or miss reading of item description.
Customer not handling product with care (shaking, dropping etc)
inability to deliver, non-delivery or late delivery or not updating etsy with correct address.
Lost or stolen merchandise, Cancelled events, for any reason, poor planning on Customer's behalf or miscalculating timings.
Customers responsible for return shipping costs & customs charges(proof of shipping advisable)
Items must be in original packaging, unopened and unused.
once in receipt of goods, refund will commence.
Orders cannot be cancelled once they have been dispatched - items and refunds must be agreed first prior to returning.

Please plan with plenty of time - keep in mind circumstance like bank holidays - shipping services do not run and high seasons like Christmas - Post runs are a LOT slower.
Every item has an estimated dispatch time.
We are only responsible for your items until it leaves evescrafts. Once dispatched, we have no control and therefore responsibility for your parcel. If you purchased tracked, your items are insured. Only after 25 working days can we file a claim for lost post (int) to try and claim some monies back.
Please keep in mind the PROCESSING time (approx 1-3 days)
This is the time we need to make, prepare your order.
THEN SHIPPING time to get your destination.
Plan ahead :)

If you choose any service other than courier / Tracked/signed for - their is NO refunds or re sending of goods for lost parcels. You will have to re purchase you items.
We will always provide proof of shipment upon request.
Royal Mail, USPS etc...do not compensate for lost parcels if they are not posted via tracked/signed for.
We will support you filing a claim i.e. weights dimensions dates etc.
They also do not consider any parcels lost until after 21 working days.
PLEASE CONSIDER THIS WHEN CHOOSING YOUR SHIPPING OPTIONS.

Please refer to your Purchase Order for committed shipping date.
We cannot be held responsible if USPS /Royal Mail delivery missing your event date, or if you are not present to accept package and USPS/ Royal Mail needs to reschedule delivery or if you did not place your order with sufficient lead time.
You have Upgrade options as well as planning accordingly (order with plenty of time)
Currently, over the pond is averaging 12 working days
current tariffs
http://www.royalmail.com/sites/default/files/Royal-Mail-Our-Prices-March-2017_0.pdf

You are entitled to cancel your order for a full refund up to the point of dispatch (this does not apply to personalised items). After this our returns policy below will operate. If you are not entirely satisfied with your purchase then it can be returned to us in its original condition. Please contact to arrange for the order to be returned to our address.We ask that you return your order with the original undamaged packaging. Once we have received the returned item/s we will then arrange for the cost of the order to be refunded via you original payment method. Please note any return postage costs will not be covered by us. When returning goods to us for any reason we strongly recommend you get proof of postage.

We also advise you should ensure that the order is securely packaged to ensure it is not damaged in transit. If your order is incorrect (wrong items sent), damaged or faulty then we will provide you with a full refund including delivery costs. You are required to return the item/s to us in an unused condition. We will also refund you for the return postage costs if the goods qualify as incorrect, damaged or faulty. We reserve the right to refuse to issue a refund / replacement in the event that the item is found to have suffered damage after delivery or has been misused. Please note that the above does not apply to personalised items.