If you are not satisfied with your purchase, you may be asked for a return or exchange based on your situation.

All returned items must be in a brand new, unused condition and with original labels and packaging.

1. If you received a wrong article

You have the option to

1) request to send the coupon in your next order,

2) return it for a full refund, or

3) redeem it for the correct item. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the items. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.

2. If you received an item in the wrong color

You are eligible for a full refund after Customer Service confirms that you received a wrong color. Color differences perceived due to the display settings of your computer monitor do not warrant a refund.

3. If an item is missing from your order

Contact Customer Service to inform us that an item is missing from your order. When we confirm that something is missing, we offer a full refund of the item price and shipping costs or start processing a new one for your next order.

4. If your package is lost during shipping

Contact Customer Service to inform us that you have not received your package. Once we confirm with the mail that your package is lost, we offer a refund or return your items.

5. If we have shipped a defective or damaged item

You are eligible for a full refund or exchange. When requesting your refund, be prepared to provide customer service photographs that clearly show the problem with the item and its tracking number as soon as possible. Alternatively, you can open the item in front of the recipient and if you find that it was damaged during shipping, you can reject it. BoutiqueGros will ship you a new item in your next order or refund.