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Head of Customer Success Job Vacancy at Sunray Ventures

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Sunray Ventures is an African venture builder, addressing Africa’s core opportunities and challenges, by building and growing high-impact companies that are leaders in their respective fields. Sunray Ventures currently works in three different verticals.

We are currently recruiting suitably qualified candidates to fill the position below:

Job Title: Head of Customer Success

Location: Lagos
Description

Daystar Power Group is a pan-African provider of solar power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Ghana and Nigeria.

We are currently seeking a new Head of Customer Success to manage the operation and maintenance of our sites, resulting in a 99% uptime or better. And ensuring our customer experience is world class, resulting in a Net Promoter Score of 70 or above.

As Head of Customer Success, you will build, lead, and inspire Daystar Power’s Customer Success team. In addition, you will spearhead the implementation of best-in-class Success processes, to ensure customer happiness as Daystar Power scales.

You should enjoy digging into analytics to guide data-driven decision making, but also be comfortable engaging directly with key customers as the ‘face of Daystar Power’. You will be based in Lagos initially and report directly to Daystar Power Group’s Chief Operating Officer.\

Requirements

Master’s degree in Management (MBA) or similar

Bachelor’s degree in Engineering or Information Technology

Minimum of 5 years direct experience managing relationships with business customers, preferably with a software product; demonstrated track record of managing and nurturing B2B customer relationships and retaining accounts in a start-up context, a strong plus

Prior experience in a management position on a Customer Success team;

Prior experience in a management position on a Field Service team;

Prior knowledge of the solar or power industry a plus;

Demonstrated attention to detail and extraordinary oral and written communication skills required. Applicant materials will be assessed according to this requirement.

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