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Strange, it always works. You can try for another method as well. Choose that on the recovery page to answer security questions instead.

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Customer reply replied 10 months ago

Did all those. Don't know when I started my Google account that is the only question I couldn't answer. Have answered all other questions. It is baffling me. See this started when a lawyer did something to the phone getting info off of it. The phone looks like it has been factory reset.

The only other way is to try from a familiar device which you log on from. This was google servers see it as a known device. Try this recovery process on another device which you have used in the past to access your gmail account. Keep trying the month and year to the best of ability. This is the only way to reset it. Hope you understand my point of view. Let me know if you have any follow up questions.

Ask Your Own Android Devices Question

Customer reply replied 10 months ago

Have already done that. No it didn't work get the same crap as the others. Why cam I not sign in with a new Google account?

Can I see your screen, you must be missing a step. If you answer the questions correctly, it will prompt you to create a new password.

Ask Your Own Android Devices Question

Customer reply replied 10 months ago

It won't prompt me. It just tells me they can't verify the account. They ask me 3 personal questions than I put in my recovery email it send me the code then I put it in and that's it. What I don't get is I created a new Google account and it won't give me access to my phone. The only thing I can't do for Google is receive a email to confirm or a text because I can't get into the phone with out a new password.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.