Hi there! ZenMate is virus-free. However, it can happen that because it is a VPN, some anti-viruses detect ZenMate as a treat. To avoid this, you can white-list the VPN directly via your anti-virus. Please feel free to contact us via support@zenmate.com for any questions. Thanks!

Hi, could you please contact our support team at support@zenmate.com with some more details about where you are seeing your real location? It would be great if you could include screenshots. Thank you in advance!

im using zenmate vpn and it shows im connected to addons.opera.com through germany , i do change locations sometimes to view youtube videos blocked in germany though , but my real problem is im not protected because it still shows my public ip my real location ?? also says : requires a username and password , with that done it doesnt accept it and asks me again and again lmao !!!! , please advice . thank you and namaste

Hi there,yes it is correct that you have to create an account in order to be able to use ZenMate. We made this small change because we had a lot of users having issues using their Premium subscription. Therefore, now it's needed to sign up first. You will also automatically get our 7-day-trial ;)

Thank you for getting in touch. To investigate your problem in detail, it would be great if you could give us some further information. What does the error message say?

It would help us a lot to fully understand the issue if you could send us an email with screenshots of how it looks on your device when you are experiencing this. You can find everything there is to know about taking a screenshot via this link: http://www.take-a-screenshot.org/

Hi. NOTHING is 'wrong'. The point is I got ZenMate as an Opera extension, but as I dont have a great experience -and less with VPN's-, I dont know where I'm 'located' *NOW*. I am in a far-away country; and what can I do now? Surf the web privately? That is great!; but I gave my Gmail account to you not because I like Gmail but just because it's accepted anywhere; but that's not the account I use normally (it's one from Yandex.com, in Russia, but interfaced *in English*). *I'd just like not to have to go to Gmail everytime I want to contact you*. Could I use any other way, or my marcosever@yandex.com account? Or is Russia another 'difficult' country? (their mail services are much better than Gmail's, and Yandex browser is excellent too). I trust your german's products and services more than north-americans'. I like Opera browser (& Yandex, I have both), I'd simply would like to forget Gmail!

Hi Marco, we've already read the email you sent us. We're glad to hear that you have already been able to change your email address in your ZenMate account.Please rest assured that ZenMate is not associated with Google and you can use whatever email address you prefer to sign up for our service. Please get back to us by email if you want us to delete your Gmail account from our system.

Thank you and best regards,ZenMate Support Team || support@zenmate.com

If you're still encountering this problem, get in touch via support@zenmate.com. Plese include more details about your issue (e.g do you receive any specific error messages?), device and network. Our team will assist you directly. Thanks!

Hi, thanks for getting in touch!Our developers have already tried to fix this font issue but unfortunately, it is most likely caused by the way that extensions are implemented in this browser in general.

Please reduce the zoom, until the ZenMate extension window has a size where all content is visible and no scroll bar for the ZenMate plugin is needed anymore.Your other web contents will be really small now, but when you need to use a bigger font size, you can use "ctrl+" to enlarge it manually until it is at a normal size and readable again.

Sorry for any inconvenience caused.

Best regards,ZenMate Support Team || support@zenmate.com

Tha paha1982 ag ràdh:

14 An Lùnastal 2015

For example, a button on \ off you can move up in the extension window =)

Thank you for getting in touch. There is a known issue with the Avast anti-virus blocking internet access when using ZenMate. To resolve this issue please try with whitelisting ZenMate following the steps below:

1. Double-click on the "Avast" icon in the system tray to open the user interface. 2. Click the "Real-Time Shields" tab on the left and then click the "Web Shield" item. 3. Click the "Expert Settings" button to open the Web Shield settings window. 4. Click "Exclusions" at the left. 5. Click once in the "enter address" box in the "URLs to exclude section" and enter: http://api.zenguard.biz 6. Click the "Add" button to add the website to the Exclusions list. 7. Click "OK" to save the new settings and close the window.

If you still encounter problems please get in touch and we will help you look into it.

Best regards,ZenMate Support Team || support@zenmate.com

Tha semargladv ag ràdh:

2 An Lùnastal 2015

Unfortunately, there is no effect. I can't even reply you without disabling either the extension or Avast WebShield. =J

Tha zenguard ag ràdh:

3 An Lùnastal 2015

Thank you for giving it a go. Please send an email support@zenmate.com, and they will help you look into it further.

Thank you for your message. Please try to reinstall ZenMate: You can easily remove ZenMate from your browser in the extension/add-on section of your browser settings. Simply click on the little trash can symbol next to the ZenMate extension. Now you can download the plugin again from our homepage: https://zenmate.com/.

If this doesn't fix the issue, it would be great if you can get back to us via email to support@zenmate.com with a screenshot of it and your browser version included. This will help us to identify and solve the problem.

Geo-restricted sites uses various data to recognize your real location, but with ZenMate there are some steps you can take.Please clear you browsing data including you browsing history, download history, cookies and other site and plug-in data as well as cached images and files.

If the problem persists, please send us an email (support@zenmate.com) and we will help you investigate further!

Best regards,ZenMate Support Team || support@zenmate.com || https://support.zenmate.com

Thank you for your message. To investigate your problem in detail it would be great if you could give us some further information. Are you having issues downloading the extension, or are you unable to sign in? What happens when it does not work? Do you get any error messages?

It would also be great to know what kind of internet connection you are using, and from which country you are trying to connect?

Thank you for your message.To investigate your problem in detail it would be great if you could give us some further information. What happens when it does not work? Do you receive any kind of an error message? If so, what does it say?

Best regards, ZenMate Support Team || support@zenmate.com || https://support.zenmate.com

To investigate your problem in detail it would be great if you could give us some further information. What happens when it does not work? Do you receive any kind of an error message? If so, what does it say?

Best regards, ZenMate Support Team || support@zenmate.com || https://support.zenmate.com

Thank you for your feedback. This issue is related to your display size and settings. A little bit of playing around with the font size settings of your browser should fix this problem.

If you need any help, please feel free to contact us via email: support@zenmate.com.

Our team will be glad to help!

Best regards, ZenMate Support Team || support@zenmate.com || https://support.zenmate.com

Tha atralupis ag ràdh:

28 Am Màrt 2015

Yeah, no. It's not my display size or font settings - up until the recent update it displayed perfectly fine.

Display adapter settings are at utter max resolution. Font size is set so I can actually see and use the browser (medium sizing).

So unless you're telling me that a 1600 x 900 display is too small ....

Tha atralupis ag ràdh:

28 Am Màrt 2015

And for a bit of clarity and so you don't get the wrong impression here: First thing I did was try and tweak the font size while still being able to actually read what is being displayed.

Aside from altering the system level settings (which are pretty much default with exception to desktop icons) there's not much else I can change.

Tha zenguard ag ràdh:

29 Am Màrt 2015

Hi again!

Thank you for your reply. What we are referring to is the "Display section" withing within the browser settings. You can find it while copying this into your Opera address bar: opera://settings/?search=zoomIf you reduce the zoom there, does the extension window change?

If not, it would be great if you can send us a screenshot to support@zenmate.com, so we can investigate and fix your problem.

Thanks a lot! ZenMate Support Team || support@zenmate.com || https://support.zenmate.com

Tha atralupis ag ràdh:

31 Am Màrt 2015

No idea if the latest version (5.0.2) fixes the issue or not, will reactivate to check.

I do know that no, on 5.0.1, the zoom did not affect the window whatsoever. Again, pretty much among the first things I tried to do.

I am experiencing some problems with zenmate and a particular homepage. Initially I could listen to ibizasonica whilst having zenmate on. Since a few weeks however it would not allow me anymore to do so. A pity since zenmate allowed me to access the page from my work place. What is worse I could not even listen to the page anymore when I was disabling the zenmate - only full disable allowed me to regain access.

The proxy is good but I encountered a problem. I am using a dynamic IP address and sometimes when I go online, the IP address the ISP assigns to me is blocked by Craigslist. But since I have ZenMate I expect that Craigslist will recognize a different IP address and will unblock my connection. But it turns out, even if I use ZenMate, Craigslist is still blocking my connection. It's kind of useless for issues like this.

I had this downloaded and it worked fine. then something went wrong with opera and screwed everything up so i had to uninstall opera and clear all data. now ive re downloaded zenmate, but it just sits as a blue icon instead of a green. i cant right click access options. i still get restricted access... at the moment its just a pointless addon... any ideas?