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Smallest rooms outside of Japan

Upon arrival the check in staff made a big deal out of the fact that, as a platinum member, I got free wifi. In my first room, I was dropped by the incredibly weak signal and forced to sign in again three times in the first five minutes. When I called down to the front desk, they moved me to another room... That had no signal at all! Finally, they moved me to a third room, by the elevator because that's where the routers are, they told me. The signal was still weak, but only dropped me several times a day. Nothing so much as a complementary soda was offered. I had reserved an executive level room because I use the executive lounge in my hotel to hold meetings and conduct business. They are also, usually a nice retreat for a glass of wine or to relax outside your room in the evening. Come to learn, while there are "executive" rooms, there is no lounge. And, I have no idea how they define an executive room, but these are the smallest rooms I have seen outside Japan! I had to turn sideways to fit between the desk and bed and had to sit on the bed while ironing because there wasn't enough room to stand. There are "10" signs throughout the hotel and pins worn by the staff, asking you to give them a 10 on post stay surveys. Instead...Upon arrival the check in staff made a big deal out of the fact that, as a platinum member, I got free wifi. In my first room, I was dropped by the incredibly weak signal and forced to sign in again three times in the first five minutes. When I called down to the front desk, they moved me to another room... That had no signal at all! Finally, they moved me to a third room, by the elevator because that's where the routers are, they told me. The signal was still weak, but only dropped me several times a day. Nothing so much as a complementary soda was offered. I had reserved an executive level room because I use the executive lounge in my hotel to hold meetings and conduct business. They are also, usually a nice retreat for a glass of wine or to relax outside your room in the evening. Come to learn, while there are "executive" rooms, there is no lounge. And, I have no idea how they define an executive room, but these are the smallest rooms I have seen outside Japan! I had to turn sideways to fit between the desk and bed and had to sit on the bed while ironing because there wasn't enough room to stand. There are "10" signs throughout the hotel and pins worn by the staff, asking you to give them a 10 on post stay surveys. Instead of asking, earn it.More

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Stayed: October 2013, traveled on business

Ask Road_Warrior_Foodie about Holiday Inn Toronto Downtown Centre

Thank Road_Warrior_Foodie

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret the issues you experienced with the room you received. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, thank you for staying with us and providing us your feedback.

Sincerely,

Joel BCase ManagerIHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed here 5 days had a nice experience.Service is good The location is close to everything, lots of restaurant and the tourist bus station is just one block away Our room is clean but small.internet was slow and often disconnected, breakfast Buffet is ok. we stayed for 5 days and we got the same food everyday.

Stayed: September 2013, traveled as a couple

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Ask bryanptrp about Holiday Inn Toronto Downtown Centre

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear bryanptrp,We thank you very much for your posting on TripAdvisor. We are pleased to hear that you enjoyed your 5 days stay with us. We are perfectly located in the downtown core. We are sorry to hear that the breakfast buffet was repeated during your stay. Your comments are important for us and we will follow up accordingly.We appreciate your feedback once again and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Little dated but excellent staff. Had a few minor issues which all got solved, handled quickly and with care. Excellent location as close to mnay sight seeing parts, close to Easton mall (10min. walk). Very big well equipped fresh food supermaket at 1min. walk. Sarbucks in the entrance, open very early mroning 5AM. Hotel : Above average but not great as far as hotel accomodation is concerned. Staff make up a lot though so better then average rating.If location is important, this is the place to be.

Stayed: October 2013, traveled on business

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Ask Chris3436 about Holiday Inn Toronto Downtown Centre

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Chris3436,Thank you very much for your review on TripAdvisor. We are very happy to hear that our staff took care of the issues you experienced with us. Location is perfect for travellers for business or leisure. Thank you kindly for your review and we look forward to your next visit.

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Its above average, but not ' very ' good. Rooms are super small. Bed was nice. Bathroom a closet. No Tub. Hallways narrow. Coffee maker only a ' one cupper ' ( don't like those ) Location a big plus. Service a very big plus. Very clean.

Stayed: October 2013, traveled on business

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Ask rocketman000 about Holiday Inn Toronto Downtown Centre

1 Thank rocketman000

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed for three nights and wished we could've stayed longer. This hotel is centrally located in a great district where there's eateries & stores around the hotel. Eaton Centre is down Yonge Street about 3-4 blocks away which is nice and close. My husband and I expected the usual size hotel room but we were shocked to see how confined it was especially in the bathroom. The decor in the hotel room is modern and we like that but there wasn't much walking space. The staff was helpful and nice except when I had to tell them three different times that our hair dryer in the bathroom was broken. The room size is good if one person will be staying in there but for 2+, I would suggest paying more and staying in a larger room or another hotel. The train was right outside of our window which to me was fine but if you are one to not be able to sleep then I would suggest researching other hotels in the downtown area. The hotel grounds are clean.

Stayed: August 2013, traveled as a couple

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Ask Shannho about Holiday Inn Toronto Downtown Centre

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The room was clean but a bit small, the bathroom had a really big shower that I loved and the whole floor was relatively quiet. There wasn't a good view from the room but I wasn't there to stare out the window so I didn't mind. I found the staff to be mixed, the cleaners, porters and general staff were lovely but some of the desk staff had a bit of attitude (nothing that would ruin a trip). The location was great, walking distance from good food, stores, bars, attractions and much more. There is a metro/tube stop just 100m from the door which was really handy and public streetcars and buses once you were on Young st.

Room Tip: Higher the better I think

Stayed: September 2013, traveled as a couple

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Ask Tom C about Holiday Inn Toronto Downtown Centre

Thank Tom C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.