Farnborough Air Show

Enabling Card Payments at Temporary Exhibition

Challenge

The Farnborough International Airshow is a temporary exhibition and as a result it faces a number of challenges in terms of internet and phone line connectivity. This has meant, in the past, the organisers have not been able to accept credit card payments at the show, meaning that visitors could buy tickets and make purchases onsite by cash only. The show did have certain EPOS technologies in place but these had considerable limitations, therefore a decision was made to address this to improve both efficiency and the overall visitor experience.

Solutions

Responding to the request, Verifone built a detailed understanding of the show’s specific requirements and responded by supplying 60 of its Vx 670 GPRS payment devices, combined with PAYware Ocius – Verifone’s ‘payments as a service’ platform.

The Vx 670 is a reliable and robust wireless payment device with ergonomic design and small footprint. Verifone’s Vx product range is proven and popular, with over 9 million units deployed globally.

Results

Verifone sent the payment devices to the air show pre-configured and ready to be used, meaning that all the staff had to do was switch them on. No staff training was required and set-up couldn’t have been easier. Vx 670 batteries have a long lifetime, lasting for up to 10 hours a day, which covered the air show’s opening hours, with the batteries being left to re-charge overnight. Verifone also provides a merchant helpdesk available seven days a week in case of issues. However, everything went smoothly at the show and no extra assistance was required.

Staff at the air show reported that they found the payment solution efficient, quick and easy to use and they made a greater number of sales by virtue of their implementation.