Noticeboard

We have just installed a new system called MJOG, please read below for more information.

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Comments & Complaints

We aim to provide an excellent service to all our patients, but in the event of a complaint or any other matter you wish to raise with us, please write to Mrs Debra Stapleton – Practice Manager. Details of our complaints procedure are available from Mrs Stapleton.

GP Training

The surgery is a teaching practice and linked to the Lister Hospital Vocational Training Scheme for GPs. Dr Caroline Russell has been a trainer since 1995, and the whole surgery is committed to teaching and maintaining the high standards needed to be a teaching practice.

We regularly have a GP Registrar (ST3) - a doctor who works with us for twelve months completing their training to be a GP principal. In addition, we now have Specialist Trainee (ST1 or ST2) doctors who are with us for four months at a time. These are doctors in their third or fourth year after qualification. Some will want to continue in general practice but others will be gaining valuable experience before entering another specialism. We sometimes have medical students from the Royal Free / University College Medical School, London. We find it a very stimulating and rewarding exercise to be involved in training our future GPs, many of whom stay within the area. We hope that our patients will be able to appreciate the benefits, but we fully understand that it may not always be appropriate for a student to be present during a consultation and it is of course always your right to be seen alone.