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Topic Review (Newest First)

12-10-2013 03:47 PM

Tiger-Heli

Quote:

Originally Posted by Cubedtothex

now I know that they don't perform TSBs unless you ask for them. My transmission works and doesn't grind, etc. so I don't want them touching it now.

Not necessarily true. I've known people to take a car in for an oil change and the dealer ran the VIN and found and ran a TSB for them.

That said, I'm not sure that I would be worried about taking the car in and telling them you JUST wanted the WW Fluid TSB done and not to mess with the tranny.

12-10-2013 03:41 PM

Cubedtothex

Well that explains everything. I got a Nasty surprise one day when mine ran out! No chime, no indicator, no nothing! I never knew it was a TSB....now I know that they don't perform TSBs unless you ask for them. My transmission works and doesn't grind, etc. so I don't want them touching it now.

ON SECOND THOUGHT: I just got my Criuse Control fixed....I'll survive as I always carry extra Fluid with me anyway. It seems like the taks is smaller than previous Foci. My 2007 was a bottomless pit and could take almost 2 standard jugs!

06-01-2013 05:00 PM

royce20002006

Mine has it it is in the middle computer screen it comes on for a brief second then is in system check and it comes back on when you turn the car back on at certain times

05-22-2013 06:28 AM

lewisra

Quote:

Originally Posted by Strix

The sign that they are going to do it wrong is the blue oval out front.

I'm happy with my dealer.

05-21-2013 05:40 PM

Strix

Quote:

Originally Posted by NorthernFocalPoint

I guess my dealer being surprised that there was an update and having to attempt programming the MFT system 3x because they said it kept rebooting was probably a sign that they were going to do it wrong.

The sign that they are going to do it wrong is the blue oval out front.

05-21-2013 05:07 PM

dyn085

Moved to MK3 TSB, Recall & Problems Archive.

05-21-2013 04:25 PM

sprcoop

I had my low fluid warning fixed at my last oil change (6K miles ago). I had to tell them about the TSB but they got it done. It feels like they did the "tip in" for the throttle also because I don't have to be as careful with the clutch as I did before.

The warning comes on a few seconds after you start the car, not a dummy light. Great big message and accompanying "ding!". I got 5 or 6 windshield washes (front and back) after the warning. Never did run out before I refilled.

05-21-2013 03:43 PM

NorthernFocalPoint

So, I'm not sure my dealer applied the update in the TSB or did it incorrectly. Was driving back over the long weekend here, waiting for the indicator to come on because I was using quite a bit on the bugs but never got a warning, so figured I must still have quite a bit in the reservoir.
At the service station, I filled up the gas tank, squeegeed the windshield and then was driving off to get back on the highway when I decided to give it one more spray/wipe.

No fluid and no warning. Quickly pulled over while still at the service station grounds and filled the empty reservoir.

I guess my dealer being surprised that there was an update and having to attempt programming the MFT system 3x because they said it kept rebooting was probably a sign that they were going to do it wrong.

03-08-2013 01:38 PM

Some Guy From NY

Quote:

Originally Posted by NorthernFocalPoint

Well, to be honest, I helped them out (or I should say you folks here helped me out), since I was able to spoonfeed them the TSB no.

A little concerned about this dealership since they had no indication on their system that 2 recalls and an MFT update which were applied the week before, had been done and at first implied in their tone that I was being negligent by not having them done when they were done by this dealer (and it took them 3 tries to do the mft update which I had initially told them I would do myself - I had no trouble when I did it last year)!!

When I got the TSB done, I was also changing my oil (I brought my Motorcraft syn. blend which I bought in the US because this dealership only offers reg. or full synthetic and doesn't stock syn. blend even though that's what the focus comes with from the factory) and left the jug in the front passenger foot area and the serviceperson even left a note on the work order, yet when the car was ready, the serviceperson realized that the syn. blend oil I supplied was never touched (to his credit he offered to have it drained and refilled with mine in 7 min. but understand that I'd already been waiting there for 2.5hrs to have the oil change and TSB applied even though I had an appt.).

Love the car, not so much the servicing.

Hilariously coincidental story I have. This last Wednesday, I went to a dealership that I think messed up the install of my steering rack for them to give me a printout of the work orders associated with it.

First, after they installed the new rack, they messed up the alignment so a week later I had to bring it back for them to correct the alignment. They had no paperwork showing this was done.

While I was there waiting for them to printout the paperwork they did have, a woman was leaving after getting an oil change. A tech walked her to her car, then immediately came back in to talk to the service manager who was helping me. The tech says the oil the woman had brought in herself, which was a full synthetic oil was still in the car. The service manager looks at the work order which he had given the tech who did the oil change and it clearly in black marker, written almost across the entire order was USE CUSTOMER PROVIDED OIL & FILTER. But nope, apparently the tech had just put in regular(most likely syn blend) oil and not even looked at the work order. They had the woman come back in and they were going to change the oil again using her full synthetic oil.

Ford dealers here in the US I think now only use synthetic blend oil now. Weird how they still use regular and don't even carry the blend in Canada. Well in your dealership anyway.

What is wrong with the service departments?

No one gives a shit about doing their job anymore. I am so sick of dealing with these people.

03-08-2013 01:22 PM

NorthernFocalPoint

Well, to be honest, I helped them out (or I should say you folks here helped me out), since I was able to spoonfeed them the TSB no.

A little concerned about this dealership since they had no indication on their system that 2 recalls and an MFT update which were applied the week before, had been done and at first implied in their tone that I was being negligent by not having them done when they were done by this dealer (and it took them 3 tries to do the mft update which I had initially told them I would do myself - I had no trouble when I did it last year)!!

When I got the TSB done, I was also changing my oil (I brought my Motorcraft syn. blend which I bought in the US because this dealership only offers reg. or full synthetic and doesn't stock syn. blend even though that's what the focus comes with from the factory) and left the jug in the front passenger foot area and the serviceperson even left a note on the work order, yet when the car was ready, the serviceperson realized that the syn. blend oil I supplied was never touched (to his credit he offered to have it drained and refilled with mine in 7 min. but understand that I'd already been waiting there for 2.5hrs to have the oil change and TSB applied even though I had an appt.).

Love the car, not so much the servicing.

Quote:

Originally Posted by FordCustomerService

I'm glad to hear that your dealer helped you out, NorthernFocalPoint! Let us know if the warning message pops up in the future; keep in mind I'm always here to help if you need me.

Crystal

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