When is my final payment due and when will I receive my group party area tickets?

For all group rooms, we ask for a non-refundable $500 per facility deposit and the $15 per game order charge at the time of reservation, with full payment due at least 45 days prior to the game. Tickets and parking or pre-game passes will be mailed upon full payment.

Since I have a group party area, who do I contact regarding catering?

Catering at Citizens Bank Park is provided by our partners at ARAMARK. For Bill Giles Party Suite, Hall of Fame Club Deck, MVP and All-Star Suite, and Corporate Party Suite catering, contact Ms. Donna White at 267-570-2391 or white-donna@aramark.com. For Pre-game parties and meetings catering, contact Mr. Harmon Bryen at 267-570-2200 or bryen-harmon@aramark.com. Please be prepared to provide them with your reservation details including game date and facility booked.

Please note that for birthdays, anniversaries and other celebrations you are permitted to bring a cake to the ballpark. Arrangements, regarding authorization and delivery, must be made in advance through the Phillies at 215-463-5000.

What time can I get into the ballpark/my facility?

Gates to the ballpark open as follows; Monday through Friday, 1 1/2 hours prior to game time and Saturday/Sunday, 2 hours prior to game time. Ashburn Alley (via Left Field Gate) opens every day 2 1/2 hours prior to game time to give fans access to watch batting practice.

For Suites and Decks, you may access your facility when the ballpark opens and catering will be available through the end of the 5th inning or 1 ½ hours after the scheduled game time, whichever comes first.

For pre-game party areas, your event runs for 90 minutes before game time and catering will be available during the 90 minute period. In accordance with the above information, catering will be ready as soon as the ballpark opens. If you are hosting your event in the Scoreboard Porch or Rooftop Bleachers, which have a view of the playing field, you may shift your party time to a mutually agreed upon 90 minute period extending into the game time (please consult with the Phillies to make arrangements).

Can I arrange to extend my party or meeting time? Can I have an all-day or half-day meeting?

Yes, based on availability. However, you must consult with the Phillies at least 2 weeks in advance of the game to check availability, make these special arrangements, and you may be subject to an additional charge.

Can I get in a couple minutes early to set-up, prepare for guests' arrival, or decorate? How do I request special set-up or configuration of the room?

To make special arrangements regarding arrival time or to notify us of your preferences for furniture configuration, please contact the Sales Office at 215-463-5000. Items such as linens, projectors, and additional furniture are available upon request, at an additional cost.

To make an appointment to view a group room, please contact the Sales Office at 215-463-5000.

Where is the best place to park my car, RV, or bus?

Car parking is available around the sports complex area in Lots A-N and T-X at $18. Bus/large vehicle parking is designated in Lots Q and N and the cost is $36 per vehicle. Preferred parking passes are included with Bill Giles Suite, Hall of Fame Club Deck, MVP and All-Star Suite, and Corporate Party Suite packages and give access to Lots P, Q, R, S and V. Parking Map »

Are there locations where my group can tailgate?

Tailgating is permitted only in parking Lots A-N, located south of Pattison Avenue. To make specific arrangements contact Central Parking at 215-334-4340.

What am I allowed to bring into the ballpark?

Each guest is permitted to bring one bag into the ballpark. Bags can be no larger than 16" x 16" x 8" and will be subject to inspection upon entry in accordance with Major League Baseball security regulations. To ensure the safety of our guests, glass bottles, cans, hard sided coolers, thermoses and open containers may not be brought into the ballpark. Exceptions: baby bottles and single-serve, soft-sided juice containers and soft-sided coolers that do not exceed the 16" x 16" x 8" size requirement. Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.

If your event is in a private or pre-game space and requires delivery of items in advance (or larger items that may not gain access through the gates), please contact the Phillies at 215-463-5000 or grouptickets@phillies.com.

What age do children require a ticket for admission into the park?

Any child 3 years of age or older is required to have a ticket for the game.

Do you have reduced catering prices for children?

In the party suites and club decks, you may purchase additional tickets above the standard quantity included in the package, and these additional tickets are eligible for discounted children's prices. In the pre-game party areas, all qualifying guests are eligible for discounted children's prices. Please call the Sales Office at 215-463-5000 to inquire about these discounts.

When does my group scoreboard message appear?

All group rooms are welcomed both pre-game on the main Phanavision board and in-game on the side message boards during the top of the 2nd, 5th, and 6th innings

May I add tickets to my original group room order?

For pre-game events, you may add tickets based on availability while adhering to the deposit policy. For Suites & Decks you may add tickets at any point while staying within the pre-set limits for each facility.

My tickets were lost or stolen. What can I do?

Please protect your tickets and treat them like cash. In the event that your tickets are lost or stolen, please contact the Phillies at 215-463-5000 or grouptickets@phillies.com to discuss any options. If you are distributing your tickets in advance, it may prove beneficial to note the section, row and seat that each guest holds. On the day of the game, please visit the Sales Lobby located in the First Base Gate Plaza behind ticket window #29, with all ticketing issues.

Is the Phanatic able to come visit my group?

With the Phanatic's busy in-game schedule and responsibilities, we are unable to guarantee a visit. If you have reserved a Suite/Deck/Pre-game event, please contact the Sales Office at 215-463-5000 or grouptickets@phillies.com to place a request.

What is commercial general liability insurance?

For all game day suite and pre-game events, the Phillies ask that you carry commercial general liability insurance, also commonly referred to as event insurance or special event insurance. When you book a suite or pre-game event, the Phillies mail you an event agreement. If indicated in the terms and conditions of the event agreement, you are required to carry commercial general liability insurance for your event. If you wish to obtain the insurance through MLB (their T.U.L.I.P. program typically costs $100 for up to 300 guests), you would contact the Phillies group sales office.