SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Mar-2019

Last updated : 01-Mar-2019

DESCRIPTION

The USB-C power adapter may stop charging the battery. The computer may discharge the battery although the charge icon indicates the computer is plugged into AC power. This issue does not occur when the barrel tip power adapter is connected to the computer.

Charge indicator, power plugged in, battery discharging.

SCOPE

The information in this document applies to the following:

Accessories:

HP USB Type-C PD 65W Power Charger Adapter (PN:925740-002)

BIOS:

BIOS 01.04.00 and earlier

Computers:

HP EliteBook 830 G5 Notebook PC series

HP EliteBook 836 G5 Notebook PC series

HP EliteBook 840 G5 Notebook PC series

HP EliteBook 846 G5 Notebook PC series

HP EliteBook 850 G5 Notebook PC series

HP EliteBook 840 G5 Healthcare Edition Notebook PC series

HP EliteBook 846 G5 Healthcare Edition Notebook PC series

HP ZBook 14u G5 Mobile Workstation series

HP ZBook 15u G5 Mobile Workstation series

Operating Systems:

Non-OS Specific

RESOLUTION

To resolve this issue, download and install the following SoftPaq to update the firmware.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.