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I gladly accept returns, exchanges, and cancellations

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

FAQs

All items are made to order, just for you. Our current production time is roughly 2 weeks on all items, and all packages are shipped with USPS Priority Mail. Delivery takes 2-3 business days in the US, and 6-10 business days internationally.

Please note that international shipping times and tracking data vary for each country. While estimated shipping time for all countries is 6-10 days, delays do sometimes happen so we cannot guarantee delivery dates. Thanks for understanding!

Upgraded Priority Express Delivery available at checkout! Priority Express Delivery is 1-2 days in the US or 3-5 days internationally.

You've done your work in choosing the perfect gift. We'll take care of the rest. To order our gift wrapping service, follow the link below:
http://etsy.me/2cLVzq0

Since our items are often gifted, we’ll never include inventory sheets or receipts in the package.

We offer Local Pickup at our SE Portland Workshop M-F from 10am-5pm. If you’d like to pick your order up in person, request “Local Pickup” at checkout. A member of our team will write to you when your item is ready, and we’ll refund your shipping charges and mark your order as “shipped” when you stop by.

We ship all Leather Totes and orders valued over $250 with Signature Confirmation. This extra precaution helps ensure that your items arrive safely to you.

Please note that USPS cannot leave your package if there is no person to sign. You may want to have your items delivered to your place of work or a post office box. If you're not available at the time of delivery, not to worry! USPS provides the option to schedule a time for re-delivery or you can pick the package up from USPS directly.

If you're purchasing from outside the US, your item may be subject to Import Taxes and Fees upon delivery. Please research specific import regulations for your home country if you're concerned about this added expense.

Our team is scheduled weekdays from 9am to 4pm PST, with weekends off. Please be patient while waiting for a response to weekend messages. We will try to get back to you as quickly as possible once we're back in the workshop on Monday.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.