Grand & Toy to Consolidate Customer Care Centres

Closing Toronto centre, adding equivalent number of jobs in Ottawa and
Edmonton

TORONTO, Nov. 7, 2012 /CNW/ - Grand & Toy today announced today that it
is consolidating its customer care centre operations. The Toronto
customer care centre will close on December 31st. At the same time an equivalent number of positions will be added to
the Edmonton and Ottawa operations.

Grand & Toy is in the process of hiring for positions at the two
locations, with a goal of adding roughly 30 associates in Ottawa and
about 20 in Edmonton by year's end.

"The decision to close the Toronto customer care centre and relocate the
positions to Ottawa and Edmonton was not taken lightly and we are sorry
for the impact this will have on those employees affected," said Jeff
Hayward, General Manager, Marketing, Grand & Toy.

The company is relocating the work from Toronto's customer care centre
to the ones in Edmonton and Ottawa to consolidate existing expertise,
resources, and technology ensuring customers receive a consistent and
high quality experience.

About Grand & Toy

With a heritage that dates back to 1882, today's Grand & Toy is
committed to offering sustainable solutions to Canadian business in the
areas of interiors, technology, and imaging and professional services,
in addition to office and facility supplies. We operate one of the
country's largest distribution networks serving clients coast-to-coast.
Grand & Toy also demonstrates a firm commitment to corporate social
responsibility through a comprehensive sustainability strategy that is
manifested through numerous internal and external environmental and
social outreach programs. For more information, visit www.grandandtoy.com.