Claims - Netherton: TC1094 letter issued - customer queries

Checklist

you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles & Access Catalogue’ from the Related links menu

you have access to the National Insurance and Pay As You Earn System (NPS)

you have access to the Self Assessment 2000 (SA) System

you have access to the Access To DWP (ADD) System

you have access to the internet.

Background

Netherton check cases before capture against other HMRC systems to ensure the information we hold is correct. This may mean that they could amend the customer’s income, employment, benefit details or childcare.

This guidance is to be used when the customer queries the changes we have made.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you are dealing with a WAM referral and it relates to adding a child already removed, go to .

If you are dealing with a letter from the customer and it relates to adding a child already removed, go to .

If you are dealing with a WAM referral for any other reason, go to .

If you are dealing with a letter from the customer for any other reason, go to .

If you are dealing with an expired BF, go to .

If you are dealing with a reply to a previous enquiry and all the information has been provided, go to .

If you are dealing with a reply to a previous enquiry and all the information has not been provided, go to .