tag:parchment.statuspage.io,2005:/historyParchment Status - Incident History2018-02-09T14:22:00-08:00Parchmenttag:parchment.statuspage.io,2005:Incident/15980662018-02-09T14:20:49-08:002018-02-09T14:20:49-08:00Issue with ordering on P7<p><small>Feb 9, 14:20 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 9, 13:50 PST</small><br><strong>Monitoring</strong> - We have resolved the issue with ordering on P7 and are monitoring the system.</p><p><small>Feb 9, 13:44 PST</small><br><strong>Identified</strong> - We've identified the root cause and are working to restore ordering.</p><p><small>Feb 9, 13:30 PST</small><br><strong>Investigating</strong> - We're currently investigating an issue that may be impacting P7 student and admin ordering</p>tag:parchment.statuspage.io,2005:Incident/15869582018-02-03T15:20:38-08:002018-02-03T15:20:38-08:00Database Maintenance<p><small>Feb 3, 15:20 PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb 3, 14:00 PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb 3, 12:01 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 1, 10:23 PST</small><br><strong>Scheduled</strong> - The Parchment Engineering team will be performing maintenance on our databases. We do not anticipate that this change will require more than 2 hours. During this time, we will be place the Parchment websites into maintenance in order to reduce the impact on students and members.</p>tag:parchment.statuspage.io,2005:Incident/15731582018-01-27T14:35:06-08:002018-01-27T14:35:06-08:00Network Maintenance<p><small>Jan 27, 14:35 PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 27, 13:50 PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan 27, 11:12 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan 22, 09:01 PST</small><br><strong>Scheduled</strong> - We are planning upgrades to our network equipment. During this window we will put all of our sites and services into maintenance. We are scheduling our full four hour window; however, we do not expect the upgrades to take more than two hours.</p>tag:parchment.statuspage.io,2005:Incident/15753452018-01-23T16:46:19-08:002018-01-23T16:46:20-08:00P7 Logins receiving an error<p><small>Jan 23, 16:46 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan 23, 16:21 PST</small><br><strong>Monitoring</strong> - If you continue to receive this error, please make sure you clear your browser's cookies or click the following link:
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<br />https://exchange.parchment.com/d/admin?logout=Y</p><p><small>Jan 23, 16:14 PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan 23, 16:08 PST</small><br><strong>Investigating</strong> - We are receiving reports of some P7 admin logins failing due to an HTTP 500 error. If you receive this error, please clear your cookies and/or hit https://exchange.parchment.com/d/admin?logout=Y.</p>tag:parchment.statuspage.io,2005:Incident/15517542018-01-04T10:12:51-08:002018-01-04T10:12:51-08:00Intermittent login issues<p><small>Jan 4, 10:12 PST</small><br><strong>Resolved</strong> - We've seen no further occurrences of this issue since yesterday. At this time we are considering this incident resolved.</p><p><small>Jan 3, 22:30 PST</small><br><strong>Update</strong> - Apologies for the long delay in updates. We are leaving status of this incident in "monitoring" as we have continued to observe brief intermittent periods of prolonged or failed logins. Our engineering team is working on a permanent fix and we will consider the issue resolved when that has been implemented.</p><p><small>Jan 3, 10:19 PST</small><br><strong>Monitoring</strong> - We have implemented a fix that appears to have stabilized the system for the past few minutes. We will continue to monitor performance until we are confident that this is a suitable resolution.</p><p><small>Jan 3, 09:39 PST</small><br><strong>Investigating</strong> - We're currently experiencing an issue with logging in to our website.</p>tag:parchment.statuspage.io,2005:Incident/15473442017-12-27T09:43:07-08:002017-12-27T09:43:07-08:00Investigating issues with order processing on P7<p><small>Dec 27, 09:43 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec 27, 09:30 PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec 27, 08:42 PST</small><br><strong>Identified</strong> - We’ve identified the issue and are working on resolving it.</p><p><small>Dec 27, 08:41 PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with orders processing for P7.</p>tag:parchment.statuspage.io,2005:Incident/15220182017-12-02T14:56:58-08:002017-12-02T14:56:58-08:00Network Maintenance<p><small>Dec 2, 14:56 PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec 2, 13:21 PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec 2, 12:00 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov 30, 09:32 PST</small><br><strong>Scheduled</strong> - We are planning some upgrades to our network gear. During this window we will put all of our sites and services into maintenance. We are scheduling our full window; however, we do not expect the upgrades to take more than 2 hours.</p>tag:parchment.statuspage.io,2005:Incident/15104832017-11-20T10:22:22-08:002017-11-20T10:22:22-08:00Problems ordering on Parchment 7<p><small>Nov 20, 10:22 PST</small><br><strong>Resolved</strong> - We are putting the site in maintenance mode to resolve the issue. The site should be operational again shortly.</p><p><small>Nov 20, 10:06 PST</small><br><strong>Identified</strong> - We have identified the issue and are currently taking steps to resolve.</p><p><small>Nov 20, 10:01 PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with ordering on Parchment 7.</p>tag:parchment.statuspage.io,2005:Incident/15070012017-11-16T15:56:40-08:002017-11-16T15:56:40-08:00P6 Performance Issues<p><small>Nov 16, 15:56 PST</small><br><strong>Resolved</strong> - This incident has been resolved. All systems were operational again at 11:51 a.m. Pacific and our monitoring shows the system is stable.</p><p><small>Nov 16, 15:37 PST</small><br><strong>Monitoring</strong> - We have implemented a fix that appears to have stabilized the system. We will continue to monitor performance until we are confident that this is a suitable resolution.</p><p><small>Nov 16, 11:39 PST</small><br><strong>Identified</strong> - We have identified the issue and are working to restore P6 services back to normal.</p><p><small>Nov 16, 11:38 PST</small><br><strong>Investigating</strong> - We are investigating reports of P6 performance issues.</p>tag:parchment.statuspage.io,2005:Incident/14306382017-10-21T22:52:04-07:002017-10-21T22:52:04-07:00Payment Gateway Scheduled Maintenance<p><small>Oct 21, 22:52 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct 21, 22:43 PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct 21, 22:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct 20, 21:34 PDT</small><br><strong>Scheduled</strong> - Our payment provider will be performing maintenance on many of their services. During their maintenance window we will place our services in maintenance as well. The following services (leveraged by Parchment) will be intermittently available:
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<br />- Follow-on transactions
<br />- Hosted payment form and Simple Checkout</p>tag:parchment.statuspage.io,2005:Incident/14100422017-10-12T14:41:32-07:002017-10-12T14:41:32-07:00Intermittent "Service Unavailable" messages on P7<p><small>Oct 12, 14:41 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct 12, 13:17 PDT</small><br><strong>Monitoring</strong> - We have implemented a fix that appears to have stabilized the system for the past few minutes. We will continue to monitor performance until we are confident that this is a suitable resolution.</p><p><small>Oct 12, 08:14 PDT</small><br><strong>Identified</strong> - We have identified the root cause and we are working on a solution.</p><p><small>Oct 12, 07:10 PDT</small><br><strong>Investigating</strong> - We are currently investigating the source of intermittent "Service Unavailable" messages on P7.</p>tag:parchment.statuspage.io,2005:Incident/14081002017-10-11T09:40:31-07:002017-10-11T09:40:31-07:00Unresponsiveness in P6<p><small>Oct 11, 09:40 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct 11, 07:50 PDT</small><br><strong>Update</strong> - Loads appear to be increasing again. We are addressing it.</p><p><small>Oct 11, 07:37 PDT</small><br><strong>Monitoring</strong> - The P6 application has recovered and we will continue to monitor to ensure it's stability.</p><p><small>Oct 11, 07:27 PDT</small><br><strong>Identified</strong> - We are investigating and have identified the cause for lack of responsiveness of the P6 application. A fix is in progress and the site should be available very soon.</p>tag:parchment.statuspage.io,2005:Incident/14052952017-10-09T19:50:51-07:002017-10-09T19:50:51-07:00HTTP to HTTPS Redirects are down<p><small>Oct 9, 19:50 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct 9, 19:24 PDT</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring to ensure its efficacy.</p><p><small>Oct 9, 19:02 PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing our http to https redirect. Traffic to http://www.parchment.com should be redirected to https://www.parchment.com and traffic to http://exchange.parchment.com should be redirected to https://www.parchment.com. Neither of these is working. Our websites are still accessible via https://www.parchment.com and https://exchange.parchment.com directly.</p>tag:parchment.statuspage.io,2005:Incident/13735092017-09-23T12:38:09-07:002017-09-23T12:38:09-07:00System Maintenance<p><small>Sep 23, 12:38 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep 23, 12:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep 22, 09:42 PDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on several of Parchment's applications. We do not anticipate the window lasting longer than 4 hours and will provide updates along the way. During this window, we will be taking all of Parchment's websites offline in order to deploy and validate our updates.</p>tag:parchment.statuspage.io,2005:Incident/13508202017-09-12T17:48:48-07:002017-09-12T17:48:48-07:00Document preview on Parchment 7 TODO list<p><small>Sep 12, 17:48 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep 8, 13:56 PDT</small><br><strong>Identified</strong> - Our engineering team has identified the issue and have developed a resolution. We are working through our testing and validation processes. Current estimate to complete and release is Tuesday 9/12 during our normal release process at 5pm EDT.</p><p><small>Sep 8, 09:05 PDT</small><br><strong>Update</strong> - Our engineers are continuing to dig into this issue. We will provide updates when we have more information.</p><p><small>Sep 7, 23:08 PDT</small><br><strong>Update</strong> - We are seeing this behavior sporadically in Firefox an IE as well. Our team is working hard to develop a fix.</p><p><small>Sep 7, 18:21 PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the document preview on the Send admin TODO list. The issue only appears to be impacting Chrome and Safari users. We have not observed it with IE or Firefox browsers.</p>tag:parchment.statuspage.io,2005:Incident/13381092017-08-24T11:31:02-07:002017-08-24T11:31:02-07:00Exchange login unavailable<p><small>Aug 24, 11:31 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug 24, 10:50 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug 24, 10:45 PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug 24, 10:34 PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our exchange login. We will post updates as we have them</p>tag:parchment.statuspage.io,2005:Incident/13344442017-08-21T15:36:27-07:002017-08-21T15:36:27-07:00Errors while ordering<p><small>Aug 21, 15:36 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug 21, 15:13 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug 21, 15:06 PDT</small><br><strong>Identified</strong> - We have identified the root cause and are working on a resolution.</p><p><small>Aug 21, 15:03 PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of errors that are occurring during ordering and will report back as soon as we have identified the problem.</p>tag:parchment.statuspage.io,2005:Incident/12935962017-07-15T14:15:24-07:002017-07-15T14:15:25-07:00Database Maintenance<p><small>Jul 15, 14:15 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul 15, 14:08 PDT</small><br><strong>Update</strong> - We are still verifying some final pieces of the application under maintenance. Our sites are live and accepting traffic. We will update the status page as soon as we complete.</p><p><small>Jul 15, 12:58 PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul 15, 12:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul 13, 09:31 PDT</small><br><strong>Scheduled</strong> - Parchment's Engineering team will be performing maintenance on our databases. We do not anticipate that this change will require more than 2 hours. During this time, we will be place the Parchment web sites into maintenance in order to reduce the impact on students and members.</p>tag:parchment.statuspage.io,2005:Incident/12717372017-06-24T13:04:08-07:002017-06-24T13:04:08-07:00Parchment Application Maintenance<p><small>Jun 24, 13:04 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun 24, 12:29 PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun 24, 12:01 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun 20, 15:19 PDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on several of Parchment's applications. We do not anticipate the window lasting longer than 2 hours and will provide updates along the way. During this window, we will be taking all of Parchment's websites offline in order to deploy and validate our updates.</p>tag:parchment.statuspage.io,2005:Incident/12680292017-06-17T23:35:10-07:002017-06-17T23:35:10-07:00Payment Gateway Scheduled Maintenance<p><small>Jun 17, 23:35 PDT</small><br><strong>Completed</strong> - Our maintenance is complete.</p><p><small>Jun 17, 22:51 PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun 17, 22:32 PDT</small><br><strong>Update</strong> - We are waiting for confirmation from our payment gateway that their maintenance is complete.</p><p><small>Jun 17, 22:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun 15, 21:49 PDT</small><br><strong>Scheduled</strong> - Our payment gateway provider has scheduled a 1/2 hour maintenance window this coming Saturday evening. During their maintenance window we will place our services in maintenance as well. The following services (leveraged by Parchment) will be intermittently available:
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<br /> - Follow-on transactions (voids, refunds and "Prior Authorization Capture" transactions)
<br /> - Hosted payment form</p>tag:parchment.statuspage.io,2005:Incident/12634912017-06-10T20:28:35-07:002017-06-10T20:28:36-07:00TODO list not loading<p><small>Jun 10, 20:28 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun 10, 20:03 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun 10, 20:01 PDT</small><br><strong>Identified</strong> - We've identified the issue and are implementing a fix.</p><p><small>Jun 10, 19:59 PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of the send admin TODO list not loading.</p>tag:parchment.statuspage.io,2005:Incident/12518562017-05-25T19:00:10-07:002017-05-25T19:00:10-07:00Issues with TODO list<p><small>May 25, 19:00 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May 25, 15:58 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May 25, 15:42 PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of problems with the P7 TODO list.</p>tag:parchment.statuspage.io,2005:Incident/12349502017-05-09T15:34:34-07:002017-05-09T15:34:35-07:00Exchange Login Unavailable<p><small>May 9, 15:34 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May 9, 14:38 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May 9, 14:34 PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May 9, 14:19 PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our exchange login. We will post updates as we have them.</p>tag:parchment.statuspage.io,2005:Incident/12240062017-05-06T12:42:18-07:002017-05-06T12:42:18-07:00Database Maintenance<p><small>May 6, 12:42 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May 6, 12:16 PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May 6, 12:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May 3, 17:37 PDT</small><br><strong>Scheduled</strong> - We will be performing an upgrade on one of our databases. During this time, we will place all of our services in maintenance mode.</p>tag:parchment.statuspage.io,2005:Incident/11987152017-04-15T13:18:12-07:002017-04-15T13:18:12-07:00Storage Maintenance<p><small>Apr 15, 13:18 PDT</small><br><strong>Completed</strong> - The storage expansion was successful and all services are operational.</p><p><small>Apr 15, 12:35 PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr 15, 12:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr 13, 14:53 PDT</small><br><strong>Scheduled</strong> - We will be taking a 2 hour maintenance window this weekend to perform maintenance on our storage infrastructure. During this time, we will be placing all of our sites and services in maintenance mode.</p>