Just got a Dell XPS410 with DataSafe drive (SATA RAID) and Ghost 10. One of the 1st things I tried was booting into the Symantec Recovery Disk using the product CD, which resulted in the Blue Screen of Death. To make a long story short, the Symantec CD is missing a couple of drivers - for the SATA RAID HD Controller and the Gigabit Network Connection. I can't add "3rd party" drivers at the appropriate place during the bootup because the Symantec CD software is hard wired to read the A: or floppy drive at that point and I don't have one (along with a few million other people by now). From another forum, I found that usually an external floppy drive would not work in this situation (because you're not in Windows and the Symantec software doesn't recognize an external drive at that point). If I were smart enough to rename one of my two internal optical drives to A: (assuming that would work), I still have no idea how to find these driver files. Time to try TrueImage 10 ??

"... the Symantec CD is missing a couple of drivers - for the SATA RAID HD Controller and the Gigabit Network Connection. I can't add "3rd party" drivers at the appropriate place during the bootup because the Symantec CD software is hard wired to read the A: or floppy drive at that point..."

You computer is very similar to my Dell 9150 so the same drivers probably apply. Ghost 10 does have drivers for my SATA controller which is Intel 82801GR/GH SATA AHCI. Check to see if it's the same as your controller. Have you run a Driver Validation?

But, absence of SATA drivers doesn't cause a BSOD. It just doesn't allow you to see your HDs. The Recovery Environment boots OK. Have a look at this thread as I'd ask Symantec for another CD.