Product Details

Vendor Details

Neto E-commerce Solutions

www.neto.com.au

Founded 2011

Australia

About Neto

Made in Australia and designed for Australian retail conditions, Neto's advanced point of sale system is so intuitive, it barely requires any training. Whether you want to run a bricks-and-mortar store, open a showroom, help your mobile salespeople, or sell at trade shows and markets, Neto POS gives you a seamless connection between your webstore, eBay store, and the physical world.

Pros: We have been with Neto for over two years, and our business presence online has become extremely professional since we switched to Neto. We love the functionality, the design and the back-end features offered to us by Neto. We have been able to streamline our entire operation through Neto, including selling on several platforms, incorporating different shipping methods, and being able to self-manage our website, which is amazingly convenient for us. We also very much appreciate the excellent customer service offered to us each and every time we deal with the Neto team.

Overall: There is so much information in the Neto system, and so many amazing features that I have to get time to learn. This is not a flaw, but rather, an excellent feature of their system.

Very positive. Have received good support from Neto. We like the in-house flat rate services

Oct 06, 2017

Chris Konstandinou

Managing Director

Gear Campus

Import and Export, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Shipping integration with just about every Australian Shipper. Ebay integration whilst it felt complex at first, once we understood it and combined it with Crazy Lister we were able to produce a high-quality eBay store completely managed from Neto.

Cons: There is very little from a software point of view we don't like. Most comes down to a lack of knowledge. For example, we would like to run a report that shows us the search queries entered by our customers on our online store. Alo being able to capture and display customer reviews. When an order is delivered we would like to have on order status demoting the order is complete once we receive confirmation the goods have been delivered.

Overall: Significant efficiency gains. With such a high level of integration, we rarely enter the same information twice. The eBay integration is one of the best I have come across. This saves us a significant amount of time managing eBay listings and enables us to produce a professional eBay store all through Neto

A valuable tool for Large and Small business. Helpful support line.

Oct 04, 2017

Raymond Estevao

Service Now Architect

Architect

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: At a low level can be simple to setup in terms of adding products and customising web design.
the support documentation and staff are also a vital asset.
It also has capability for custom development and expanding to create exactly what you want.

Cons: More time has to be spent designing the backend User interface.
The current style struggles to display large amounts of data without it being confusing or hard to follow. ie multiple lines for customer data.

Excellent

Oct 03, 2017

Sharon Pike

Owner

Papermaze Scrapbooking Supplies

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: It updates stock levels for website & POS sales and integrates with Xero. No longer have to stocktake after every craft show I attend and no manual entry of sales in Xero.

Cons: Sorting columns in products, columns I want to see keep changing and I have to reset. Wish I could edit qty on product page with out going into product.

Consistent and powerful eCommerce platform. Easy to use if you don't need to customise code.

Oct 03, 2017

Anthony Sterndale

Owner

Sterndale IT

Information Technology and Services, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The backup support offered by Neto is the best I have ever come across when dealing on behalf of my clients.

Cons: As a developer, I'd like to have easier access to the code. However, I accept this does make it easier for those not requiring much customisation to the templates.

Overall: My confidence in good, fast and reliable support was restored

Easy to use , Simple to build

Oct 03, 2017

Cady Zhou

admin officer

SAMTASS BROS SEAFOODS

Retail, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very useful template, can save a lot of time when doing terms and conditions. Since there are templates that are general terms and you just need to edit and change to your own T&Cs. The other good part is all the editing are online, your web will change immediately without exporting then upload. ,

Cons: In terms of customising, there is not much option like some others. Cannot drag and drop whatever pitcher to wherever we want.

The further we get into setting up our website the more we are learning what Neto cannot provide

Aug 10, 2017

melanie yu

accounts manager/owner

Sportsmagic Pty Ltd

Apparel & Fashion, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The integration with other platforms such as Xero/mail chimp
apologies there hasnt been too many pros as I feel we were sold the product but not given the correct picture upfront about whats included and whats not included

Cons: you have to pay for the add ons which are included in other competitors packages.The saleteam needs to ask the right questions to ensure you are setup with everything you need not sell you the product then as you build your website you are told we dont offer this service as part of your package but you can use as an addon for a cost
There was also confusion about whether paypal here integrated.Told no by several team members then found a team member that explained how to integrate and it was complete.Very frustrating

Neto has made it possible for me to have a wild idea and make it happen, easily and on my own..

Jul 28, 2017

Jimmy Ross

Founder

GRABmeGEAR

Leisure, Travel & Tourism, Self-employed

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - The ease with which a non-experienced, non-IT person like me can build their own shop, easy.
- The friendly, empathetic, human customer support that is a quick call away.
- The large enterprise scaleability that you have access to just starting out - future proof.
- The ease of integration with in-house and 3rd party add ons, like Xero & Sendle.
- The range of integrated add on options - love the base platform and then you build as you need.
- The direction Neto is going in and how quickly it is adapting to customer needs.
- Quickly becoming a one-stop-shop, fully integrated systems, like they are used.
- It's Australian!

Cons: Minor:
- I'd like the ability to choose ascending or descending ordering as standard
- I'd like the sort function (choosing priority / numbering) of products and pictures to be more intuitive.
- Some more detail in the information box on fields to know what it is used for or a link to guide

Overall: I was able to turn an idea into a reality by using a standard template that I could build myself.

It has allowed me to build slowly, at my own pace, at a good value. If all goes to plan, all the functionality I foresee needed for the future will be available and custom needs are easily done.

The biggest benefit beyond the software itself, is the people and their accessibility here in Australia. I asked the stupid questions because I need to if I want to move forward and they do not make me feel stupid, they seem to get it...

Moving to neto has been relatively easy. Customer service have been easy to deal with.

Jul 25, 2017

Carly Watterson

Director

MU

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The neto website has enable us to easily despatch with our third party logistics providers making for a seemless despatch. Also the reporting and ease with which you can show which products are in stock or out of stock.

Cons: The problems we are having syncing with MYOB and we are getting frequent syncing errors we have to reset the server.

easy to use and support is very thorough

Jul 21, 2017

Peter Djurovich

Managing Director

Logical Distribution Pty Ltd

Retail, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Have found the software consistently fast in operation and user friendly. We run two websites skinned differently and they integrate with our Saasu accounting software very well saving us a lot of admin time.

Cons: There are some inconsistencies in operation eg when exporting some sections like customers you can export a list that has been selected using filters but for products you can only export the entire list of products and then have to sort to get down to the products you want

I haven't used Neto much as I am a new employee, but I have loved what I have seen!

Jul 21, 2017

Robbin Sebastian

Accounting Intern

APS Limited.

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy and customizability, search filters are the best. Again, I have not used Neto much but will be able to tell more when I use it more.

Cons: I have not used Neto much to come up with things to improve.. I like what I use at the moment!!!!!!!!!

Overall: Easy and customizable.

Fantastic software with wonderful local support that is always at hand.

Jul 20, 2017

Teresa McDowell

Director

Hemp Hemp Hooray Pty Ltd

Consumer Goods, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We love the functionality and possibilities the software offers. Being able to track sales, access a wide range of reports and incorporate marketing strategies through the software is crucial to the growth of our business.

Cons: I really can't express anything that I don't like about the software, as a novice in the IT space I find the software relatively user friendly and even if I am stuck on something the answers are just a phone call away... Brilliant service!

Overall: I simply have the confidence that our website meets the needs of our customers and if there is anything we should incorporate to make the customer experience better the team at NETO will help us make those changes.

Great product from a great team.

Jul 20, 2017

Grant Robinson

Director

Buzz hobbies

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Total package, hosting plus software.
The system has so much potential for a growing business. The inventory side is really robust and the seo gets great results with very little effort.

Cons: Needs some android phone apps so I can maintain my store on the go and the ability to pick orders via mobile would be great but not as a monthly addon.

The best system for growing our business over 30% each year

Jul 20, 2017

Wayne Shelley

Chief Toy Fluffer (Boss)

Stuffed With Plush Toys

Retail, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to automate processes and integrate with sales channels. Awesome SEO capabilities. Great support from a growing keen knowledgeable team.

Cons: The lack of email marketing integrations (yet). The lack of 3rd party integrations for other types of digital marketing.

Overall: Business growth, year in, year out. Peace of mind that someone is behind the scenes keeping my storefront open for me with no worries.

Advertised more growth, got less

Jun 10, 2017

Daniel Feodoroff

Owner

Notaa

Used the software for: Less than 6 months

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Integrations with shipping companies were the best thing about Neto. Where I would have to upgrade on Shopify they were just there. But don't get sucked in by them.

Cons: I really can't say much about this platform. It's the same as the competition bit done really bad. Everything just sucked and I moved straight away back to Shopify. The Shop templates were CRAP, POS was terrible (Square is 100x better). Just everything was worse. Don't believe their lies.

Pros: Ease of use, which will be substantially improved one the MYOB Live integration is actually finished and we no longer have to double-enter all transactions.
In initial validation testing I could see the access to code and b@se as key advantages.

Cons: When singing up 18 months ago I made detailed inquiries in to the pending MYOB Live integration as this was a key component in the decision to go with Neto.
After returning to test it again recently, after having had to leave the Beta test due to issues I found being of potential risk to our MYOB company file integrity, I find the same issue I reported 6 months ago still uncorrected.
So here we are 18 months on and we still can't use the MYOB Live integration.
I can't understand how this has been passed to finished on the roadmap given the issues present.
I can see all of the endpoints in place on both API's, they're just not being used for whatever reason, and I can't get any straight answers as to what's happening or when.

NETO has been quick with replies and the every increasing features means we are able to grow

May 28, 2017

Virginia Kostovski

Manager

DGS IMPORTS

Wholesale, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Australian based, has omnichannel that is seamless and add-ons integrate very easily. Neto is quick to respond to my many inquiries and the software is surprising simple to use. We have changed to do ALL sales via this - phone sale, shop sales, trade show sales & of course internet sales

Cons: There is no next button - i.e. if updating customer information or item information you can not click on "next" you have to go out and re-select - BIG MINUS but it and the inability to easily change invoice and POS receipts (like in a WYSIWYG format) is the only negative

Overall: All our sales channels are through the one system now and helps with ability to know stock levels and have best reportable information.

Great support. Features and functionality can be tricky at times, unless software is your field.

May 23, 2017

Steven Young

Clothing Designer

Belief Clothing

Apparel & Fashion, Self-employed

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is Australian and support is given by people proficient in English. Software is great and fast... Shouldn't present many problems at all if you are good with this stuff.

Cons: As I'm inexperienced with software, it's tricky as a user trying to make my own website. I changed to Neto to be able to do all of this myself, but laymen's like me will struggle. I find it hard to recommend Neto to people who are worse than me, although I really want to so we can support an Australian company

Neto so far has been fine. I think for an eCommerce platform it works fine.

May 20, 2017

Jordan Leybourne

Owner

Imprezzio

Textiles, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The functionality of the platform works well, it's easy to update and maintain everything. It never seems to crash, which is important to my clients.

Cons: I wish there was more flexibility in regards to changing things for each customer i.e. since I'm a wholesaler, a product or service I may offer to one client may not be one I want to offer to another so it would be good if you can disable features for your client based on what you give them access to.

Overall: More client growth, the easy of becoming a customer and approving them is due to the software.

Generally Really Good but some of the Basics Need to be Fixed.

May 20, 2017

Julie Mathers

CEO & Founder

Flora & Fauna

Retail, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

2
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's easy to use, Australian focused and there is constant development. You can get fixes quickly. Unfortunately the great things that Neto offer are overshadowed by one huge miss.

Cons: I am currently beyond frustrated that the newsletter sign up doesn't work and our email database has remained stagnant for four months. In an ecommerce business this is basic and we don't have it. It's impacting our business and we need to be able to sign up customers to the newsletter legally and we can't do that. We have issues that have remained issues of too long and I have to chase so that element is frustrating too.

Outstanding value for money for a complete omni channel solution

May 19, 2017

Alvin Aquino

Director

Aus Electronics Direct

Consumer Electronics, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Abundant amount of features that can be utilised by an omni channel eCommerce business. It allows us to sell through our online store, ebay, phone orders and POS with simple inventory management capabilities.

Cons: There aren't enough available store themes. Lack of available integrations with email marketing platforms for eCommerce. No feature to do refunds.

Overall: We were able to rapidly launch and scale our business using Neto.

Overall the experience is great, there are a lot feautes we don't use, or not to it's full potential

May 18, 2017

Andrew McKechnie

Sales and Programming

Complete Audio

Retail, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, simple layout. For the most part it is straight forward to use. The ability to customise the home screen with the widgets you ost commonly use is a nice touch.

Cons: appears to be a lot of redundancy when adding products. moving through the back area sale aspect seems to confuse some people

Overall: A stunning looking Website that was ease to design and implement, that features a functioning and safe shopping cart.

A robust software package with exceptional support and service

May 18, 2017

Craig Flavell

Owner

Emu Florist

Retail, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease and flexibility to design and change the software to the needs of the business. Being modular allows me to expand the package based on my growth and needs. Strongly backed up by third party developers and companies supplying alternative and complimentary modules to the existing core platform.

Cons: Nothing as the development and commitment from the company to grow and develop is evident. Care should be taken though to ensure the inclusive capabilities and modules are adequate and add a competitive edge rather then simply charge for everything as an add on.

Overall: The ability to address and have a one stop solution capable of growing with the needs of my business

A business process system built BY business people FOR business people

May 18, 2017

Anna Kornijczuk

MD

Beyond Bright

Retail, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - It is feature rich out of the box
- Manages process not just giving you a shopping cart - ie. Shipping process, stock control, eBay listings, RMAs, customer management, reporting
- Integrates with other systems
- Very powerful
- You don't need to waste time and hours trying to code functionality from the ground up like we did with Magento, a lot of the functions are in built
-

Cons: - Support used to be amazing, now it is still good, but not instant like it was before. Iguess that is what you get when a company gets bigger
- This is not a con, but more advice for new people that look at Neto. This is a VERY powerful tool, and you need to train yourself and your staff to use it. When people say its not user friendly, it is because they have not spent the time learning it. A pilot does not get into a plane and start flying just like a surgeon does not start cutting people open.

When you look at Neto, be prepared to invest 12 months in set up, training and really getting your hands dirty in the system, then it will revolutionise your business. It will allow you to do more with less staff, sell more and reduce your admin time.

If you are just looking for a simple shopping cart, this is not for you.

Overall: - Doubled my revenue in the first year and grown it by 25% in the second.
- Automated our business so we can reduce staff and overheads
- Reduces admin time by 75% - ebay management, stock management, shipping labels etc.

Great software!

May 18, 2017

Paula Lester-Garcia

owner-operator

Clockwork Steampunk Emporium

Retail, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that the POS and the e-commerce are all integrated in one place. We are now using the email marketing software too.
Very good value for money.

Cons: the POS is very intuitive (very easy to train new staff), but the Control Panel is not the most user friendly. It takes a while to learn how to use it properly.

Helped us grow our online presence - from basics to utilising more complex features as we expanded

May 18, 2017

Kerrie Ricahrds

Managing Director

Merino Country Australia

Apparel & Fashion, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, ability to utilise further functions as needed, local company with local support ie. AUSTRALIAN with the same capability as US based platforms.

Cons: We sell alot of product overseas in particular the US and the software doesn't have Foreign Exchange capability.... YET!

Overall: Increased sales, ease of use,

Very good and like using it

May 18, 2017

Ian Wall

Assistant Manger

Aussie Rc Semi Trucks and Trailers

Retail, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to use for the customers on all platform and easy to add products to plus adding photos so people can see what the product that they are ordering will look like

Cons: there is no QTY on the products that are listed on website which need to be fixed as customers need to know how many there are incase they want X amount but they cant as it doesnt say say they may go else where instead

Very good, touch expensive

May 18, 2017

David Sellar

Director

LifeTec Pty Ltd

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Support - excellent!

Cons: Some changes are very hard to make, ie, email templates. Needs coding, should all be WYSISWYG. Global changes also very hard, wanted to make site wide change to font, impossible to do without support.

Neto support

Mar 12, 2017

eric nicholas

managing director

Beachbox Interiors

Retail, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

3/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: looks good

Cons: too difficult for a business owner to manage yourself without any IT experience - this is how it was sold to me.

Overall: Neto product is good -support is terrible! I strongly advise that you do not use them. They are unable to solve issues quickly, almost everything has to be outsourced, just dreadful.

Recommendations to other buyers: Do not use it.

Neto Best Value Platform for Small Business

Mar 05, 2017

Nessa Lewis

Co-Founder

PonytailShop.com.au

Cosmetics, Self-employed

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Channel integration
Australian Carriers

Overall: Me and my mum have found Neto so easy to use, it offers the best overall channel integration, Australian carriers and lots of included business tools available. Our current store www.ponytailshop.com.au shows you can build a site with custom fonts, clean lines, and parallax on this platform which is what we really wanted.

Highly versatile eCommerce platform

Mar 05, 2017

Courteny Brinkman

Business & Marketing Strategist

Dress Right Australia

Apparel & Fashion, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Neto is a platform that crosses multiple functional areas required to run a fully operational eCommerce business without needing external plugins. The platform has helped us streamline our business and services across multiple channels and offers a great value for money. Support availability is another key area where this platform excels and by far the best platform for any business considering expanding their market and presence online.

Sophisticated features, knowledgeable and available support

Mar 05, 2017

Steve Lambert

Owner

The Raw Deal Natural Foods

Retail, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Fully featured and ALL configurable through the back end.
Excellent pick, pack and shipping vendor integration.
Access to source via FTP.
Support teams responsive and knowledgeable.
Solid Vend customer and inventory integration.
Good value.

Cons: Many of the implementation issues I faced (mostly through my lack of understanding) could have been addressed if the support documentation was more detailed.
Documentation is OK on the 'how to' do basic things but has little depth based on outcomes you are trying to achieve.
I could have saved much of my time AND support staff time if I could find the appropriate documentation. Many (most) new customers will have had the same sort of questions/issues.
Flow charts for pick/pack/ship options would be useful.

Overall: First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation. Damn fine team of solution designers and engineers in my humble opinion.

To implement this you have an absolutely superb support team. I was always treated kindly and with respect (regardless of my stress level), and furthermore the support staff know their stuff. If someone didnt, then my issue was always redirected to someone who did. No black holes in your organisation, well done.

Neto was the fourth eCommerce solution I trialed. The Raw Deal Natural Foods has Vend integration and there is NO solution out there that integrates with Vend customers (including the woo commerce universe). All in all I spent over four months messing about with other solutions until I discovered Neto. For me nothing else came even a close second.

Recommendations to other buyers: I recommend this platform.

Great product and friendly customer service

Mar 04, 2017

Aaron James

Owner/Operator

Allira Fashion

Retail, Self-employed

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The amount of features. The eBay integration saves on time and management. Their are numerous payment options to choose and the accounting integrations are seamless.

Cons: Can take some time to get your head around the platform. You will need to put in the effort to learn it.

Overall: When I decided to launch my online business it was a bit nerv racking and overwhelming. Not knowing where to start or what I needed I continually read article reviews and got advice from family and friends. I decided on Neto as they were an Australian company with local support.

On starting up the trial, you realise just how many features you have at your fingertips. It was a bit of a slow start but after reading through the help docs and watching a couple of introductory videos, I had a reasonable idea of what I needed to get started. The step-by-step guides were my saviour and if I did get stuck at any point, I called through to support who were willing to help out. My setup was going to be basic and I was mainly interested in trading on eBay at first. I found the eBay team knowledgeable and they helped me setup my shipping and payment methods too. On top of this, I got a free eBay store for 6 months, so this definitely helped.

I have read other reviews where people are advising that the system is hard to use and I can see how people can be a bit overawed by the options they have. What I'd recommend, is decide on what features you need to get started, get a plan in place and stick to it. Once you understand the basics of the product and shipping setup, you will have a trading store quicker than you think. As with any business, you need to put in the time and learn the platform. Once you do, you can dive into the advanced features like accounting integration, marketing campaigns and advanced shipping integration. My next step will be to use their new Inventory module to manage all of my purchase orders and stock control.

Overall, while this platform isn't as simple as some of your more basic options, it will do everything you need and provide you with many more options as you grow. Take the time, learn the product and you'll be happy you did. Best of luck.

Recommendations to other buyers: Take the time to learn the basics. It's a large platform with lots of features and you can get easily distracted by trying to setup something you don't understand. Read their help docs and go to their webinars. Be prepared to put in the time, this won't be a quick get-rich-quick site.

Poor Service And Payment Systems Dont Work

Feb 27, 2017

Colin Myers

Coins And Notes Australia

Source: Capterra

1/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: I was with Neto for approx 7 months had nothing but issues with their automatic payment systems. Payal only works half the time and they have a major issue with Afterpay payment system not working. Software is hard to use hence why they get away with charging a time to fix things. Not very good value for money as a business i lost alot of sales due to poor payment systems they use and customer support is no better. Yes customer support is A1 when you sign up they do things quickly to get you online but once your online they dont care about about you and never reply to emails. To phone them on an issue is also a painful process it takes forever for them to answer. Yes the websites look great but in my opinion thats useless if customers cant buy from you ! I give this company 1 - 10.