Global Contact Services

GCS is a contractor for staffing and management for customer service and back office functions. For transit, we handle over 10 million trips a year. We offer 24X7 contact center support for paratransit reservations, scheduling, dispatch, walk-in centers, travel ambassadors and more. Customer friendly and tech savvy, we are experts in the customer contact and interactions business-in all channels. We can manage the staff in your center or one of ours.

We help with efficiently scheduling routes with all service provides. The service integration of taxis, UBER and LYFT is part of what we do. We are a partner to the Transit Agency, actively managing the Service Providers’ performance and measuring customer satisfaction throughout the process. It is our experience and passion for precision that enables us to efﬁciently and effectively perform to your SLAs.

Each interaction with a customer is an opportunity to make a positive impression for your organization. That is why we remain focused on: