Activate your prepaid phone

Good to know: In order to get your monthly activation credit, you need to have enough cash in your account to cover your monthly plan charge and any features add-ons.
Activation credits don't apply to activations through Care or SIM card only activations.

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If you're a current Member upgrading to a new phone or replacing your phone with a replacement phone log in to My Account to update your information.

Good to know:
To get the $30 credit, make sure you pick a monthly plan and have enough cash in your account to cover your total first month’s service (that’s your plan and any features you add on). Activation credits don't apply to activations through Care or SIM card only activations.

Yes! Prepaid funds are valid for a specified number of days starting from the time of the day they’re added to your account (“Active Period”).

Unused funds will expire at the end of the Active Period. Expired prepaid funds will be restored if you Top Up your account within 7 calendar days of their expiry.

If you Top Up your account before your existing prepaid funds expire (or are used up), then your Top Up will be added to your existing Prepaid funds and the Active Period for the Top Up will apply to the combined amount of prepaid funds. Prepaid funds are non-refundable. Any Prepaid funds which are added to your account on a promotional basis will expire at the end of the Active Period and are not restored by Top Up. Any included but unused minutes, text messages or data in Prepaid Plans or Add-Ons will not carry over beyond the applicable Plan or Add-On period.

The higher the amount, the longer the available time you have to use it before it expires. Check out the chart below.