PUBLIC SERVICE

WELCOME

Staying focused on a public service mission in a world where nothing stays the same is a complex challenge. Citizen expectations keep rising. What’s good enough one day can quickly become not good enough the next.

That’s why we’re here to help New Zealand’s public agencies keep pace with a fast-moving citizen and technology landscape. We want to help you meet the vision of making government easier to understand, with better online experiences, less duplication, and more efficient, reusable digital solutions.

We know our ability to blend cutting-edge innovation with deep knowledge of industries and government organisations makes us ideal partners for applying new ideas, new solutions, and new technologies, right here in the now.

Below, you’ll find a collection of our latest resources and insights which can help and guide you as you navigate the challenges of delivering citizen-centric public services in a digital world.

Justin Gray
Managing Director
Health & Public Service
New Zealand

ARTIFICIAL INTELLIGENCE, GENUINE IMPACT

AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.

This byline by Catherine Garner, who leads Accenture's H&PS business in Australia highlights how citizens are supportive of governments engaging with the sharing economy and makes recommendations on how Australia public services can engage in the We Economy to meet the needs of digital citizens.

In this byline article, Accenture Security Managing Director, Joshua Kennedy-White discusses how cybercrime has been on the rise in Australia and New Zealand in recent times, and is likely to continue. Between July 2015 and June 2016, Australia’s Computer Emergency Response Team (CERT Australia) responded to 14,804 cyber security incidents affecting Australian businesses.

Michael Buckley, managing director of Accenture Interactive Australia & New Zealand, argues Australian government agencies need to adopt this design-led approach to create a much better experience for citizens in their interactions with government. And, he says, the creation of the Digital Transformation Office is a clear indication that such an approach is expected of them.

Blockchain technology has its own potential—far beyond cryptocurrencies—in helping to secure the information people provide to multiple stakeholders in the social security ecosystem to satisfy eligibility and entitlement requirements.