Powerful, consistent and easy mail communication in Jira

Powerful, consistent and easy mail communication in Jira

Powerful, consistent and easy mail communication in Jira

Prepare re-usable, issue-based email templates

Send manually from the issue screen or automate

Fully traceable email history

You can define a set of custom email templates for your project team to re-use to keep email communication consistent and professional. Templates are fully-customizable and can also embed actual issue details.

Emails can be sent "by hand" from the issue view screen or automatically based on issue transition. You can either use a previously defined template or create the message from scratch.

Each and every email sent with Email Task is saved and can be accessed from the issue activity screen, just like issue comments, so that you're always up to speed with the communication happening.

More details

The main idea behind Email Task is to allow you to turn any Jira issue into the email you want.

You start with preparing your own email templates, where you can:

define email body with a user-friendly HTML editor

set default recipients (i.e. assignee)

embed actual issue details (i.e. due date)

With the templates set up, you can then send out the emails, either "by hand" from the issue screen or along with an issue transition thanks to workflow post function support. All mail messages sent by Email Task are recorder for future traceability.

Having this simple-yet-powerful functionality enables you to cover a number of use cases, such as:

Reviews for cloud

Reviews for server

I've tested it for a few hours and found 2 issues that are annoying:
1. If the issue has HTML formatted text in the description, this plugin will not honor it, instead, the HTML tags will be send in the email as plain text while the rest of the email will be HTML enabled.
2. While editing the template, I cannot use . and / since apparently are bound as special keys (this one might be a Jira issue, though I don't get this in other plugins)

Cloud Pricing

Server Pricing

Data Center Pricing

Pricing FAQ

Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my server pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

How can I buy apps for my legacy Jira Server or Confluence Server license?

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

Purchase the app at the non-legacy Unlimited (10000+ users) tier.

Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.