In this project we show the results, about the use and knowledge of the measurement tools of the
quality step systems, obtained through survey to all certified firms in the rule ISO 9000 of the Valencian
Community.
Among the results we can emphasize that the firms which are more involved in the quality culture
through the use of these tools get better results in the reduction of cost, increase of productivity etc,
because of having information with more quality for taking of decisions.
There are also other variables which are going to affect the knowledge and use of these tools, and so
the increase of competitiveness, such us the antiquity in certificating, the size or the sector that the firms
belong to....
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In this project we show the results, about the use and knowledge of the measurement tools of the
quality step systems, obtained through survey to all certified firms in the rule ISO 9000 of the Valencian
Community.
Among the results we can emphasize that the firms which are more involved in the quality culture
through the use of these tools get better results in the reduction of cost, increase of productivity etc,
because of having information with more quality for taking of decisions.
There are also other variables which are going to affect the knowledge and use of these tools, and so
the increase of competitiveness, such us the antiquity in certificating, the size or the sector that the firms
belong to.