Frequently Asked Questions

How many credits can I obtain in one day?

For self-paced courses, you cannot exceed more than 12 hours in a 24-hour period. This is for your protection as most states will not allow you to recertify if you take more than 12 hours of self-paced training in one day.

NOTE: If you are certified in Los Angeles County, CA, you cannot exceed more than 8 hours in a 24-hour period.

For virtual, instructor-led courses and programs, there is no limit on the number of hours you can take in a day as you are required to be in a live classroom with a live instructor and other students. NOTE: It is not typical for Medic-CE to schedule an entire refresher program in a 24-hour period.

I have finished some courses in the EMS Refresher but I can’t see my completion certificates. Why?

Why do I need to provide my license information?

Your state and or national license information is required by accreditation agencies in order for you to receive credit for the courses that you take. This information will be printed on your course completion certificates.

NOTE: If you hold both a national and a state license, please provide both license numbers and expiration dates when registering.

Does the Critical Care Transport Review Program certify me to be a Critical Care Paramedic or Flight Paramedic?

No. Upon successful completion of the 48-hour program, you will be eligible to schedule an exam with The International Board of Specialty Certification. Our Critical Care Program is accredited by CAPCE and The International Board of Specialty Certification. For more information on exam requirements for CC-P or FP-C upon successful completion of our program, please go to: https://www.ibscertifications.org/exam/exam-requirements

Do I need a webcam to participate in a live course or program?

No. The only requirement is that you are able to communicate via text in the classroom with students and the educator. If you have a microphone, you are welcome to use that as well, but it is not required. If you have a webcam and turn it on, be aware that it could slow down your bandwidth.

Do I have to be in front of a computer to take a virtual, instructor-led training program?

No. As long as you have internet access via WiFi or cellular data on your smartphone or tablet and have downloaded the Adobe Connect Mobile app, you can take any pre-scheduled, live, instructor-led course from anywhere you have internet connection.

When I sign up for a VILT EMS refresher, do I have to take the courses in order?

No. You choose the courses as they fit your schedule based off of when they’re offered on our live course schedule. We offer virtual, live courses 365 days a year to accommodate varying shifts, schedules, and time zones. NOTE: All classes start based off EASTERN STANDARD TIME ZONE.

How do I enroll in a course with Medic-CE?

Click "Sign Up" on the homepage. Then, follow the few easy steps to set up your account. You will be asked to provide an e-mail address and a password. You will then need to supply the appropriate license information. After that, you will select "Create Account." Once your account is created you can sign in and purchase a subscription package, or virtual instructor-led training program.

NOTE: If you do NOT provide accurate license information, you risk having incorrect information reported to your state and the NREMT. We report the information provided to us.

What category do your courses fall under for State and National Registry?

F3 (Distributive) = Medic-CE offers self-paced course known as F3 distributive learning F5 = Virtual Instructor (online streaming) class **Medic-CE virtual, instructor-led training courses and programs are considered F5 which means they are counted hour for hour just as if you were sitting in a classroom with an instructor. This means that F5 CE’s are not like self-paced courses. You can have unlimited number of CE hours online with Virtual Instructor Led Training because there is a live instructor with students in online classrooms teaching.

Does the NREMT accept Medic-CE courses?

The NREMT accepts continuing education credits from CAPCE accredited providers. Medic-CE is CAPCE accredited as an F3 and F5 CE provider. Visit COURSE LIBRARY for more information on current requirements for your state and NREMT certification.

Do you submit my course completion records to my state?

Currently, the only states that allow direction submission of course completions are VA and FL. We do also submit BLS records ONLY to New Jersey. In order to ensure record submissions are credited accurately and timely it is important that you ensure your license information is correct and updated accordingly.

Are your courses instructor-based?

Yes, in accordance with CAPCE requirements, we have an educator available to you via email or phone throughout your self-paced or virtual, instructor-led courses and for 30 days after the completion of your courses. If you are enrolled in our virtual, instructor-led courses, you will also have access to a live instructor during your scheduled classes.

I am a New Jersey EMT, when can I expect to see my completed EMS CE courses in the NJ OEMS system?

We submit all course completions for a particular month at the beginning of the next month. They are submitted dated with the date you evaluated it. It typically takes NJ OEMS a few weeks to get them uploaded after that. Note that NJ OEMS no longer makes online access available for NJ EMT's to view their uploaded records.

I am a Virginia user, when can I expect to see my completed EMS CE courses in the VA OEMS system?

I forgot my password, how do I reset it?

If you forget your password, select the "I Forgot My Password" button on the "sign in" screen. Enter the e-mail address that you registered with. A password reset link will then be e-mailed to you. If you do not see it in your inbox, be sure to check your spam folder. You must reset your password before signing in again. If you are still having problems signing in to your account, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1-877-458-9498

I have failed the exam in my live course three times, and it is now locked. What do I need to do?

Contact one of our educators at This email address is being protected from spambots. You need JavaScript enabled to view it. or for immediate assistance call us at 1-877-458-9498. Before the exam can be unlocked, one of our clinical education staff will review your exam and provide you with remediation. You may be requested to retake the course.

I just purchased a VILT course / program and am trying to get in, but the Join buttons are not showing. What should I do?

If you do not see the join button, please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. or for immediate assistance call us at 1-877-458-9498 extension: 3.

I showed up a couple minutes late for class, and the educator would not let me in. Why?

Since credit hours are awarded hour for hour we require that a student be present for a minimum of 90% of the classroom time. If you show up 10 minutes past the start time, you would be below that threshold and will not be allowed in the class. You will need to take the class at another time.

If you are having technical difficulties getting in a classroom and are late because of that, please contact us so we can notify the educator and let them know to allow you in so you can finish. We STRONGLY encourage students to login 15 minutes prior to the start of a virtual, live class to ensure no technical difficulties.

What steps must I complete to finish a VILT course?

First, you must ensure you are enrolled and scheduled to attend the live session. On the day and at the time specified, login to the live classroom. Once you have completed the live session, the educator will ensure that the student roster syncs and will then activate the exam, notifying you via email and in the Notifications section that the exam is available. This happens within 10 minutes after the completion of a live course. After successfully passing the quiz with an 80% or higher, you must then complete the post-course evaluation to receive credit and for that course to be marked as completed.