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Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.

Browse:

Workforce Optimization as a ServiceVirtual Observer is available as a cloud-based, SaaS offering, available for a an affordable subscription rate which falls in line with our "lowest cost of ownership" philosophies.

Tag Archives: clarity connect acd

Virtual Observer now supports the Clarity Connect Contact Center application for Skype for Business. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and robust overall contact center solution to new and existing customers with full WFO functionality.

Skype for Business Contact Center

Clarity Connect is a full featured web-based contact center native to Skype for Business. This means Clarity Connect adds the missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds intelligence to the conversations needed regardless of modality to deliver the best customer experience on the market. Intelligent IVR, Skills Based Routing, Real-Time metrics, historical reports and more go into this first of its kind approach to a contact center for a true collaboration platform.