A: We are not able to give away any free services to our customers because to do so would be a violation of E-Rate rules.

Q: Are you able to communicate with me during the bidding process?

A: Absolutely! We are happy to maintain open communication to make sure we are providing you with a timely and responsive bid.

Q: Are service providers able to bundle E-Rate eligible services with services that aren’t E-Rate eligible?

A: No—we are required to separate the eligible and ineligible services so not to hide the cost of the ineligible ones.

Q: Is it OK for a service provider to finish the contracting process before I have filed my FCC Form 471?

A: There is no problem with finishing the contracting process before your 471 is filed. In fact, it ensures your circuit is provisioned in a timelier manner! We must wait the minimum of 28 days after your 470 posts before any contracts or agreements can be signed.

Q: Can service providers assist me with the Item 21 attachment to the FCC Form 471?

A: Yes! We can assist you with the Item 21 attachment, since it is our information you are needing to provide.

Q: Can you help me evaluate bids sent in from other service providers?

A: Absolutely not! As a service provider, we can only submit and review the bid we provide. We are unable to evaluate bids from other service providers, review the matrix you use to score the bids or offer any other consultation on other bids.

Q: It is hard for our organization to receive funds for technology. Do you ever give charitable donations or waive the non-discount share of our organization’s services?

A: No way!! We can’t provide any donations that would be an enticement to select us as the service provider. We also can’t waive any fees of the ineligible E-Rate services or the non-discount share. Those fees will be the responsibility of the organization we provide service to.

Q: What happens if I submit a service certification with incorrect information?

A: We will never urge you to submit incorrect information. Please work with your E-Rate contact to submit accurate information.

Q: As soon as I am funded can you begin discounting my invoice?

A: We can only discount your invoice once you have filed a 486, services have begun, and we have received acknowledgment from USAC that the form is received.

Cloud Services

OneNet offers a variety of cloud service options, including a mix of technologies for IaaS, PaaS and SaaS.