Mode from Hong Kong to France (South - Cologne - Gers)

All went very well and we got delivered rather quick. No damages were observed on our stuff and packing was really good.
Very good experience even despite our stuff were delivered 2 days Ahmad of the agreed date (without pre-notification). Not an issue, this is just to mention and improve In this area.

Move Consultant

10.0

Moving Crew

10.0

Move Co-ordinator

9.5

Overall Experience

9.8

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Overall Rating

5

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My move from HK to HCMC, Vietnam

After consulting 2 incompetent (larger) moving companies in HK, I luckily found relosmart, in my oppinoin the best and most professional moving company in HK. The Management and staff went out if their way to make sure that i get a great service.... no hassle, everything went like they promised.... on time delivery, great handling of customs and paperwork... I highly recommend relosmart and their partner in Vietnam.... Thanks everybody for making my move and life so easy and without stress

Move Consultant

10.0

Moving Crew

9.8

Move Co-ordinator

10.0

Overall Experience

9.9

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Overall Rating

5

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My move from HK to middle east

Great packaging of our belongings, nothing was damaged.
Their team was very professional and careful while opening the boxes.
I highly recommand this company for moving from HK.
And good value for money too.

Move Consultant

9.0

Moving Crew

9.0

Move Co-ordinator

9.0

Overall Experience

9.0

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Overall Rating

5

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HK to UK

Overall, happy with the service. Nothing went missing or was broken. Organisation and efficiency was good during the packing process - only we weren't organised! Everything was wrapped well in paper to ensure nothing was damaged. A little miffed that big items were packed at the end and not first meaning we were just over the cu ft we had paid and had to pay for extra 100cuft, whereas we could've left some stuff that had been packed. That's business I suppose. Despite this, I would use them again as they treated our belongings well.

Move Consultant

9.3

Moving Crew

10.0

Move Co-ordinator

8.5

Overall Experience

9.3

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Overall Rating

5

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Our move from Hong Kong to the UK

Lars we sincerely appreciate you and your team for providing us an excellent move experience to the UK. We know the many challenges this presents that some or most may take for granted. We salute you for a job well done!
Sincerely
Joe Davidoff

Move Consultant

10.0

Moving Crew

10.0

Move Co-ordinator

10.0

Overall Experience

10.0

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Overall Rating

5

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Hong Kong to East Texas

Difficult access and delivery of a larger groupage shipment. Lamma Island to small Texas town. Origin crew was excellent. Timely, cordial, packed & gone in 1/2 a day. Shipping time as expected. A memorable delivery. Couldn't get the 80,000lb truck access to the barn without sinking it into the ground. Long carries, sweat and some laughs made up the difference. The driver was a Star! All items were in visibly good order upon offloading. No unpack was requested, but only a broken plastic dust pan to date and no mold, etc... I am happy with the service.

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Hong Kong to London, UK

Thank you, the move went well....I had my doubts about bringing a 40' high cube container into Battersea.
However the driver managed to get it as close as Surrey lane and was willing to give Bridge Lane a go... however it was decided a few wing mirrors might be sacrificed in the process!
The team unloaded the 260!!?? boxes swiftly and cheerfully.
A testament to Relosmart's excellent packing team that there was minimal breakages (a glass vase, and a lamp attachment only).
One suggestion is to insert wheels in the casing for the piano as a baby grand is so heavy that 5 men struggle to lift it even half an inch off the ground.
It is a marvel of logistics that 6 weeks ago a Hong Kong family home's contents was picked up and moved to London..where we are busy finding new surfaces to cover and cupboards to fill, until the next move!

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HK to Tenerife

I sought quotations from five companies and was not necessarily going to select the cheapest. However I was impressed by the professionalism shown by all the Relosmart staff with whom I had contact, and their estimate was the cheapest - the estimated volume was less than the others, as was the price per cubic foot. After packing (and confirmed by my own calibrated eyeball) the volume was spot on, and therefore the price. Everything at the HK end seems to have been handled extremely well, however this is a game of two halves, and it remains to be seen how their partners at the Spanish end perform...

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Move from Hong Kong

From the survey to the pick up, everyone involved in the process was professional and efficient. Lars was very responsive to all my questions. Glad to have made the choice of moving with ReloSmart. Hopefully I can have the same expectation and experience at the destination site. And no surprises! Thanks.

Move Consultant

10.0

Moving Crew

10.0

Move Co-ordinator

9.0

Overall Experience

9.7

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Overall Rating

5

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Our move from Hong Kong to Sydney

The team were amazingly helpful. They usually got back to us within the hour on all our odd little queries. We never felt like we were bugging them. They were supremely knowledgeable and we just felt so comfortable. And all for a great price (important, always!!!).