my letters went from the normal white to red and i can barely read the screen unless i'm in a really dark room.my letters went from the normal white to red and i can barely read the screen unless i'm in a really dark room.

I think there are brightness controls in the settings, I'm not too sure lol as my player isn't in the room with me. If there are brightness settings, make sure they're turned up and your backlight is not set to OFF. If the problem persists after this, you can get in touch with Creative an I think they offer a repair service if the product is not under guarantee anymore, but if it is under guarantee, enjoy a new player courtesy of the guys down at Creative. I hope this helps^^

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I also have that Zen Sleek.... you have to remove first the screen which sealed in a glue, then the keypad... from there you will have access to remove the top and bottom platings. You will need a precision tool of Philips Screwdriver to unscrew bottom and top platings.

Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.

2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding thePlay/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.Format (All)Caution! Erases all content!
Save a copy of your player's content before formatting.Reload OS/ FirmwareCaution! Erases your player's firmware.DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.Reboot
Reboots the device.