CHANGE

I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it offers a much-needed counterpoint to all the negative stories on this site. I hope you find this feature as uplifting and inspiring as I have.

Too often, airline rules add insult to injury.

If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.

Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. But when Laura Anderson contacted me about a US Airways reservation, she didn’t feel like she had much of a choice.Continue reading…

Did Mitja Baumhackl just book a room through a scammy online travel agency? He thinks so after making a recent hotel reservation at the Fullon Resort Kending in Pingtung, Taiwan, through a site called Asiarooms.com.Continue reading…

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