I forgot my password

If you enter the wrong password at login, an option will be displayed to show the password hint you entered during the initial setup of Endless OS. If the hint doesn't help you, follow the first set of instructions below that applies to you.

If you bought a computer directly from Endless, or are running Endless OS 2.6

Please contact support@endlessm.com. Include a contact phone number, country and the best time to contact you. After confirming your identity, we can help you reset your password.

If you have an Endless OS USB stick

This solution should work for both dual-boot and Endless-only computers.

Start the computer with your Endless OS USB stick

Choose to Try Endless OS

Open the Terminal application (search for it on the desktop)

Run the following commands:

sudo -s

eos-list-users – this will print a list of devices (like /dev/sda2) with Endless OS, and usernames on those devices.

eos-reset-password <device name> <username>

Shut down your computer

Remove the USB stick

Turn on your computer

Choose your user on the login screen – you will be asked to enter a new password

If you have a USB stick for another Linux distribution

Boot the USB stick

Download eos-list-users and eos-reset-password to the home directory

Open a Terminal window

Run the following commands:

sudo -s

chmod +x eos-list-users

chmod +x eos-reset-password

./eos-list-users – this will print a list of devices (like /dev/sda2) with Endless OS, and usernames on those devices.

./eos-reset-password <device name> <username>

Shut down your computer

Remove the USB stick

Turn on your computer

Choose your user on the login screen – you will be asked to enter a new password

If you don't have any way to make a bootable USB stick (advanced users only)

First, we need to enter the GRUB bootloader so that we can put the system into what is known as “single user mode”.

Perform a cold boot of the system

On a non-dual-boot system, entering the GRUB menu can be a bit tricky, as it requires a bit of timing. During the boot process, typically you will see a logo of the computer manufacturer. As soon as that logo disappears, press the Esc key quickly. Do not hold it down or press it multiple times. This should bring up the GRUB bootloader menu.