Open up Jump Desktop and tap the cog / settings icon at the top. Then tap the Automatic Setup section and make sure you sign in with the same account you used to setup Jump Desktop Connect on the remote computer.

Go back to the main Jump Desktop screen and after a short wait you should see an icon for your computer. Tap to connect.

Open up the Jump Desktop app and then tap the cog / settings icon at the top. Then tap the Automatic Setup section and make sure you sign in with the same account you used to setup Jump Desktop Connect on the remote computer.

Go back to the main Jump Desktop screen and after a short wait you should see an icon for your computer. Tap to connect.

@Mario: It's necessary for connectivity. It turns out that simply configuring your connection isn't enough. For Jump to work from anywhere, it needs an app running on your system that assists in creating a connection to your computer (and hence needs to be running all the time).

@Thiago - can you please shoot us an email: support@jumpdesktop.com and let us know what you're connecting FROM and TO. Also - let us know if you see any error messages and what they say. We'll make sure it works for you.

I’m trying to get a Fluid connection from an iPhone 6 Plus iOS 12.0 to a Mac Pro running macOS v10.13.6 High Sierra but your instructions and graphics don’t match your software. I have tried logging into my account on the Mac Pro but get a window every time complaining it’s taking too long to log in. This happens using Safari, Safari Technology Preview, Firefox in safe mode and Chrome Incognito mode, Jump Desktop Connect v6.0.82. VNC Connection’s work fine. I suspect Desktop Connect is no longer compatible with Google authentication or High Sierra. Please advise.