Includes Pre-Built Connectors For :

Available with both eSignLive plans

Deployment Options

Public Cloud

Use eSignLive in the cloud for maximum flexibility and cost savings. Our solution can be hosted in any one of the growing number of global cloud locations and provides best-in-class security to ensure your company and customer data is safe and secure.

Private Cloud

Deploy a dedicated hosted instance of eSignLive in a private cloud for your organization.

On-premises

Deploy and manage eSignLive on your organization’s own infrastructure for maximum control.

Combination of above

eSignLive can be delivered publicly or privately on the cloud, as well as on-premises behind your company’s firewall. Our unified e-signature platform gives you the flexibility to choose how and where you want to deploy the service. Change at any time as your needs and policies change.

Performance and Availability

Global data centers

eSignLive is hosted in the US, Canada, Australia, the UK and Germany to fulfill in-country data residency requirements and ensure minimal data latency. By leveraging the global data center networks of our cloud infrastructure partners, we can also quickly deploy new instances of eSignLive virtually anywhere in the world.

> 99.999% up-time

Every instance of eSignLive is hosted on redundant infrastructures and provides a carrier-grade availability SLA of 99.999%.

Service availability status

eSignLive publishes and updates availability status on the Trust Center in real-time, for all global eSignLive environments, so you know the service is available when you need it. View the up-time percentages on the eSignLive Trust Center.

Load tested to a capacity of 3 billion documents per year

Our platform is loaded tested for the most voluminous usage scenarios. This ensures you can process massive volumes of business transactions while maintaining optimal response times.

Security and Compliance

Compliance standards

eSignLive has successfully completed the rigorous SOC 2 Type II security audit. Our service is continuously monitored and is protected against unauthorized access, use and modification to keep your company and customer data safe and secure. Download a summary of the auditor’s report on the eSignLive Trust Center.

In addition, eSignLive is the only e-signature provider that is available in a FedRAMP compliant cloud to provide a standardized approach to security assessment, authorization and monitoring for cloud services used by U.S. federal agencies.

For the U.S. healthcare industry, eSignLive is in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

User authentication

Verify recipient credentials prior to giving them access to the transaction. Email, SMS text code and Q&A are included with all eSignLive plans. eSignLive also integrates with 3rd party knowledge-based authentication (KBA) services such as Equifax.

Moreover, eSignLive provides the ability to authenticate users downstream at the point of signing through the support for personal digital certificates (i.e., stored on national eID cards, CAC/PIV smartcards, etc.), derived credentials, facial & fingerprint biometrics, 3rd party ID verification services (e.g., iDIN), as well as support for VASCO's DIGIPASS line of multifactor authentication solutions.

eSignLive can leverage digital certificates issued by third-party Trust Service Providers (TSPs), including Certificate Authorities (CAs), or by your own public key infrastructure (PKI). We support digital certificates stored on the user’s system, government-issued smart cards (e.g., CAC/PIV, national eIDs, etc.) and hardware tokens to authenticate the identity of users. Learn more about digital signatures and certificates.

eSignLive complies with ESIGN, UETA, eIDAS Regulation in the EU and other e-sign regulations around the world. Download our Global E-Signatures eBook for information on e-signature laws around the world.

Vendor-independant audits trails

Each signature is secured with a digital signature that securely links the signer to the document to ensure accuracy and prove compliance.

Complete audit trail reports who signed, in what order, at what time and where. Audit trails are embedded in the document and travel everywhere, seamlessly with the record. Records can be stored in any system of your choice.

eSignLive is the only e-signature solution to offer a visual audit trail that captures and replays the entire signing process from start to finish – as experienced by signers.

Optimized Signing Experience

White-labeling & anti-phishing

Completely white-label the e-signature process and put your brand front and center on web pages and emails that signers see. Add your logo and customize the email content and sender domain to reflect your brand and retain full control over the look-and-feel of your web application. A fully branded transaction reinforces customer trust and ensures you achieve the highest adoption rates.

Create the best signer experience for any channel and process – whether that’s online, on a mobile device, in a call center, in-branch or in-person.

eSignLive is mobile-optimized and can automatically detect small form factor devices such as smart phones.

Remote and in-person signing

Send documents for signature and let recipients e-sign either in a face-to-face scenario or remotely over the Web.

Mobile signature capture

Turn your signer’s mobile device into a mobile signature capture pad to capture handwritten signatures. Cross-device support for desktop users to e-sign from their mobile device. No app or plug-in required.

Forms and Workflow

Forms & reusable templates

Accelerate the document preparation process by using templates, layouts and text tags for documents that you frequently send for signature. Set up signature and field placements to reduce the number of steps to get documents out for e-signing.

Advanced form functionality includes check boxes, radio buttons, drop-down lists, and text boxes, and more.

Transaction management

Get full control over who sees each document with workflow and document visibility features.

Monitor the progress of your transactions, and manage and archive transactions in eSignLive and/or your system of record. Reports and dashboards allow you to view and track e-sign transactions.

Groups and permissions

Manage role-based signing rules through groups and permissions. Requests for signatures can be managed, delegated and shared among members of a group.

Signer attachments

Prompt your signers to attach supporting documentation during the e-signing process, such as a photo of a driver's license or additional PDF documents.

The eSignLive Developer Community is a free online resource with access to developer tools, complete API/SDK documentation, sample code and an open peer forum. Join the community to get started with your free, unlimited sandbox account.

Technical support included

We provide email, phone and live chat technical support on all eSignLive plans to troubleshoot your product-related issues until the problem is resolved. We also provide access to online documentation with complete deployment and user guides to help you quickly get started.

For users who prefer to learn at their own pace, visit the eSignLive Support Center for video tutorials, FAQs and step-by-step guides.

Professional services

Our professional services team is made up of project managers, software architects, technical consultants and QA experts that can provide guidance and best practices for each step of your e-signature implementation. Learn more.

Special eSignLive Features & Add-on Options

For the Professional Plan

Print Driver

The eSignLive Print Driver allows you to easily send documents directly to eSignLive from any Windows-based application. Simply print to “Send to eSignLive” from applications like Word, Excel, Google Docs and PDF to send your documents for signature.

Mobile apps

Access your account and create and manage transactions from the eSignLive native mobile app for iOS and Android. We also offer a mobile SDK that helps you integrate e-signing capabilities into your existing mobile apps. Learn more about mobile e-signatures.

For government organizations, try the e-Sign for Government app, designed specifically for government users in mind.

Bulk Send

The Bulk Send feature lets you quickly send the same document to multiple recipients without having to prepare individual transactions. Simply import your list of signers and each will receive a unique transaction to complete. Learn more about this add-on option.

Fast Track

Fast Track lets you create a dedicated URL for your transaction that you can embed into your website or secure portal. Zero integration or development is required. This feature is ideal for high volume, repeatable processes such as NDAs and standard contracts. Learn more about this add-on option.

eNotary

The eNotary feature allows notaries to easily and electronically notarize documents without the hassles of paper. Authorized notaries and signers conduct signing in a face-to-face scenario. Once the transaction is complete, the notary seal is digitally applied to the documents by eSignLive.

Knowledge-based authentication (KBA)

eSignLive integrates easily with third-party ID verification services such as Equifax eIDVerifier to present the signer with a list of out-of-wallet questions generated on the fly. Learn more about this add-on option.

For the Enterprise Plan

Open REST API and fully supported SDKs

Build your own custom integration to eSignLive using our public REST API and fully supported .NET, Java, APEX and iOS and Android SDKs. Our tools facilitate rapid development, testing and deployment. Join the eSignLive Developer Community to get started with a free Sandbox account.

Advanced workflow customization

Fully customize the document preparation and signing workflows and trigger specific events for your unique business processes and customer transactions to ensure the highest possible adoption.

Get Started!

FAQs

How long will it take to get started?

It depends on whether you are using e-signatures as a standalone service and manually preparing transactions, or if you are integrating e-signatures with other systems. For manual ad hoc processes you can sign up for an account and start sending out documents immediately. No delay. For integrated workflows the average time to get started is between 2 weeks and 2 months.

Can I choose where my eSignLive data resides?

Yes. eSignLive is hosted in data centers in the United States and Canada currently with more being added across the globe. Customers can choose where their accounts are provisioned.

Does eSignLive integrate with…?

If you don’t see your favorite enterprise content management, forms, loan origination or other software application in our list of partners, don’t despair. We offer open APIs and fully supported SDKs that make it easy to integrate e-signatures with your core systems and free Sandbox accounts to get started quickly.

Do signers need to have an eSignLive Account?

Absolutely not. All they need is a web browser. Signers will NOT be prompted to set up an eSignLive account.