Hotel Overview

Awesome Trip

I took my family to Gaylord for few days to relax and they weren't disappointed. We weren't... See full review

Tejas P.

Jul 28, 2015

Clean rooms, wonderful staff

We are typical 5-Star hotel travelers - very picky. This resort was impressive in all areas.... See full review

Rachael S.

Jul 18, 2015

Downtown Disney (1.9 mi/3.1 km)

Epcot (2.4 mi/3.9 km)

Walt Disney World (3.7 mi/5.9 km)

Animal Kingdom (4.8 mi/7.7 km)

SeaWorld Adventure Park (5.8 mi/9.3 km)

Wet N' Wild (8.8 mi/14.2 km)

Universal's Islands of Adventure (9.6 mi/15.5 km)

The Wizarding World of Harry Potter (9.6 mi/15.5 km)

The Florida Mall (10.5 mi/16.9 km)

General

If the massive boat "docked" in the Key West Atrium does not grab the attention of Gaylord Palms guests, then the live alligator feedings and oversized octopus fountain in Clearwater Cove will. Relache Spa, a 20,000-square-foot oasis, pampers visitors from head to toe with an extensive menu of massages, facials, body treatments and nail and hair services. The spa is also home to a 4,000-square-foot fitness center equipped with cardiovascular machines and Smith Press System.

Location

The Gaylord Palms epitomizes Florida grandeur. The sprawling resort pays homage to the various regions of the state, from breezy Key West to old-world St. Augustine. Four and a half acres of themed experiences under glass walk guests through theme park-like exhibits filled with lush foliage and architecture that capture the identity of the featured area. Rooms complement the style of each wing. Amenities tend to every need, whether it is scheduled transportation to Walt Disney World or babysitting services.

Dining

Orlando International Airport (14.5 mi/23.3 km)

Rooms

Lining the perimeter of four themed atriums, the 1,406 rooms of the Gaylord Palms are designed to mimic Key West, the Everglades, St. Augustine and Emerald Bay. Spaces wow with striped cabana fabrics, Spanish and Mission-style furniture and rich woods. Amenities aim for extra pampering, from glass-enclosed, walk-in showers to lighted magnifying makeup and shaving mirrors. Balconies encourage guests to take in the circus-like views below.

Property features

Tropical Kissimmee resort celebrates Sunshine State pride

Highlights

Four and a half acres of themed experiences to showcase the regional architecture of Florida

Six restaurants and lounges

Clearwater Cove, which features a zero-entry pool, octopus water slide and sand play area

Relache Spa with salon and fitness center

Scheduled shuttle service to Disney theme parks

Nearby attractions

The hotel charges a daily resort fee of $ 15 USD plus tax that is not included in pre-paid booking. The fee must be paid directly to the hotel.

A free shuttle to Downtown Disney operates on a first-come, first-served basis. The shuttle picks up guests at the transportation lobby. Request an updated shuttle schedule at the concierge desk.

The hotel charges $15 per day for Self Parking and $22 USD per day for Valet Parking.

Exciting renovations are now underway to provide guests with an incredible new resort experience. These renovations will not impede guest amenities however some areas will have limited access.

At MOOR it all starts with fresh food procured from the land and sea. We work with local farmers and fishmongers to find sustainable and seasonal ingredients that simply taste delicious. All dishes are regionally-inspired with a focus on fresh seafood.

Voted Critic's Choice for Best Brunch by the Orlando Sentinel. Set in the grand dining room of a European villa, our chef's table offers a fresh and authentic seasonal buffet menu inspired by Mediterranean cuisine.

SORA

A modern sushi bar and lounge featuring popular sushi rolls, sashimi and other favorites prepared fresh. SORA is also an ideal hotspot to gather for eclectic, fusion-inspired cocktails and handcrafted drinks.

SandBar

Conveniently located just steps from our pools, SandBar lets you grab a bite without having to leave the fun in the sun! Indulge in All-American favorites and refreshing beverages to quench your thirst. Kids' menu available.

Treat yourself to tasty frozen yogurt that makes the perfect snack any time of day! Grab a cup and create your own delicious blend of yogurt piled high with toppings!

Hotel Policies

Check-in:

03:00 PM

Check-out:

11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Great Deal

Finding the hotel was rather easy and the check in process was easy as well. Once we got checked in we went right to our room and hung out for the rest of the night. It was comfortable and pretty clean. Would recommend staying there again.

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

2

Hotel staff:

4

Comfort:

4

Location:

4

Value:

4

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

5

5.01.0

Would recommend

Victoria Bridgeport

Business

Sunrise

Jan 15, 2015

Concert Trip

my favorite artiste was playing at this venue and it was great to stay here as well. They are normally very pricey but due to it being off season scored an excellent rate which made everything perfect! I love the events here but could never stay because it is a bit pricey but on a good day...woohoo!

Hotel features (5 = best, 1 = worst):

Amenities:

5

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

5

Value:

5

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

4

5.01.0

Would recommend

team50

Business

queens, new york

Jul 15, 2013

beautiful hotel

the Gaylord Palms is an absolutely fabulous hotel...however, there wasn't enough to do...there was no night life. The food was good, extremely expensive, but they should've had a bigger variety...
it was my 50th birthday, I enjoyed myself, but was a little bored at times....would I return? not sure yet...

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

3

Value:

4

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

5

5.01.0

Would recommend

Carollee B

Business

Palm Harbor, Fl

Dec 19, 2012

Everything was perfect

From check in to check out was a great experience. Staff was courteous and prompt. Free upgrade also a nice surprise.

Hotel features (5 = best, 1 = worst):

Amenities:

5

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

5

Value:

5

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

3

5.01.0

Would not recommend

Sports Watcher

Business

Richmond, VA, USA

Jan 4, 2012

Well Intended, Poorly Executed

Beautiful hotel and amenities overall, but sub-par execution. Check-in took over 25 minutes because the hotel could not locate a record of having a second room with my reservation. (Glad I had my smartphone and reservation record!)
Resort fee charged to us was actually a couple dollars higher than indicated, and we didn't get the two complimentary waters they indicated were included in the resort fee, even when asked for. Not a huge difference in price, but just an instance where you feel like you're getting hit for a little more than what you thought you were getting.
Despite all this, the place is beautiful, beds extremely comfortable, and overall was 'okay'. They need some work on customer experience though and fulfilling on what they disclose / promote. Hopefully the addition of new amenities this year will help make prices more worthwhile.

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

4

Hotel staff:

2

Comfort:

3

Location:

4

Value:

2

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

4

5.01.0

Would recommend

Anonymous

Business

Sarasota, FL

Apr 26, 2011

Looked just like the pictures!

When we saw how large the hotel was and then stepped into the lobby we were very impressed!
Very courteous staff and a great atmosphere. The hotel had awesome atrium's and even the pool areas were really nice. Everything was very well maintained. I was shocked that it all looked just like the pictures! The only downside were the high additional fees that were charged. What hotel charges you for parking?

Hotel features (5 = best, 1 = worst):

Amenities:

5

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

4

Value:

3

Trip purpose:

Business

Shopping tip:
Short drive from hotel

If you need affordable food there's a Publix practically right around the corner.

Review of Gaylord Palms Resort & Convention Center

Reviewer score

4

5.01.0

Would recommend

BirthdayWeekend

Business

Ripon, WI

Oct 4, 2010

Friendly Staff

Definately a unique and beautiful hotel. Dining and drinks were quite expensive at the hotel. Hidden charges for hotel services and parking when there were no additional services above and beyond any other hotel. We reserved this hotel because they had Spa services and they were under renovation during our stay. They should had advertised that it was closed. Also, we were looking for a relaxing afternoon at the adult pool only to find it was closed for a private event. Even with these disappointing events, the hotel was beautiful and the staff very friendly and helpful. Would I stay again, probably not due to not being able to experience the stay we were expecting.

Hotel features (5 = best, 1 = worst):

Amenities:

3

Cleanliness:

3

Hotel staff:

5

Comfort:

3

Location:

4

Value:

3

Trip purpose:

Business

Nightlife tip:
Short drive from hotel

Taverna Opa - A greek restaurant near the convention center offered excellent food with fun entertainment. A belly dancer and wait staff to help everyone get in a good mood by engaging the crowd to dancing on tables and enjoying the greek atmosphere.

Review of Gaylord Palms Resort & Convention Center

Reviewer score

5

5.01.0

Would recommend

slevi

Business

Schaumburg, IL

May 11, 2010

Beautiful resort.

Loved every minuter of my stsy

Hotel features (5 = best, 1 = worst):

Amenities:

5

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

4

Value:

4

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

5

5.01.0

Would recommend

Jen, Florida Native

Business

Tampa, FL

Mar 15, 2010

Gorgeous Hotel

This is the second time I've stayed at the Gaylord. The hotel wows you from the moment you walk up the drive-way. The staff is really friendly & helpful from the moment you step into the doors, asking you if you need any help or what they can do to improve your stay. The rooms were spotless, the check-in desk was helpful--they were able to send up complimentary bathrobes and toothpaste which we accidently forgot to bring with us. Only problem we had was that the self-parking was a little confusing, in terms of actually getting to the parking lot; you had to go through the gates and then go around a bus loop to actually get to the lots, but there's no signs pointing the way; it was also kind of far from the lobby entrance. However, we did enjoy the exercise walking from the parking lot to our car gave us.Although the hotel is huge, it is very quiet and you can practically feel all the stress melt away as you walk through this hotel.

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

5

Hotel staff:

5

Comfort:

4

Location:

5

Value:

5

Trip purpose:

Business

Review of Gaylord Palms Resort & Convention Center

Reviewer score

4

5.01.0

Would recommend

nursefinny

Business

Rapid City, SD

Jul 15, 2009

Fabulous Florida Fun

I attended an international convention and found the staff outstanding. Finding my way to meeting rooms and then my sleeping room has always been a challenge for me with my poor sense of direction, but the signage was excellent and I did not get lost once.