Booking Conditions

Article Index

The following conditions form the basis of your contract with that company. They set out our respective rights and obligations and you should, therefore, read them carefully.

1. Making Your Booking

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

Your booking is confirmed by a notification from us subject to a prepayment of first night rental, that is equivalent to a full payment if your booking is only for one night. The payment or transfer of payment advise will be sent to your email soon after the booking is successfully made.

This contract is made on the terms of these booking conditions, which are governed by Malaysian Law.

2. If You Cancel Your Booking

You, or any member of your party, may cancel your booking 10 days prior your check-in time without penalty. However, if your cancellation is done before 10 days of your arrival, your deposit will be forfeited. A proper advice either by email, WhatsApp or Wechat notification from the person who made the booking on your behalf is greatly appreciated.

3. If We Change or Cancel Your Booking

We reserve the right under any circumstances to cancel your booking without any reason or justification. In this circumstances, we will refund the payment {if any} within seven working days.

4. Passport, Visa, and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

5. Travel Insurance and Acceptance of Risk

You are required to take out travel insurance which provides cover for medical expenses and emergency repatriation in the event of an accident or illness during your holiday.

6. Deposit

You may be required to pay a minimum prepayment of RM100.00 once your booking is confirmed. However, during the peak season, we may ask for the amount that is equivalent to a first night rental

6. Security Deposit

You are required to pay a security deposit of RM100.00 (Ringgit Malaysia: Fifty Only) when you check in. This security deposit will be returned to you when you check out provided that you do not break any rules and regulation as per prescription.

Other Services

We do provide other services such as Airport Pick Up, Food Delivery, Ground Tour and so on, but this service is subject to our vendor's terms and conditions. If you like to get those services, please let us know in advance ( two weeks) so that we can arrange with the respective vendor(s).