Depending on your own use case you may wish to automatically remove a single label from an application. For example, if an application is able to have more than one label on the application however if two or more labels are mutually exclusive.

Example: the application has labels on it for the year however the application has the option of selecting the semester they are applying for within the form.

WHEN TO APPLY

Source

Event

Target

Application Task

A Task has been Edited after Completion

Application Form

CONDITIONS

Application Form

What semester are you applying for?

is exactly

Winter

DO

1.

Action Source

Source

Application

Remove a Label from the Application

Label:

Fall

2.

Action Source

Source

Application

Add a Label to the Application

Label:

Winter

You would then need to duplicate this automation so that you would have one to apply the Fall label. This setup will ensure that if the applicant changes their response the Fall label will be removed and the Winter label will be applied. We also use this, instead of the Remove all labels from application action to ensure that any additional labels, such as the year, are not removed.

Remove all labels from application

You can use automations to remove all labels previously applied to an application. To do so, the DO statement section of your automation should include the Remove all labels from application statement. This will remove all active labels from the application and cannot be limited to remove specific labels. A common use case for this action is when an application form can be edited by the application and labels are applied based on response collected in the form. An automation can help ensure the correct labels are removed/added to the application in the case where an applicant changes their response.