Select your country or area to know availiable fares and delivery dates:

Shipping company and methods.
For your convenience shipments will be made trough correos y telégrafos (www.correos.es) always using their registered air mail services in order to guarantee the punctual delivery in Spain as well as in the rest of the countries. Additionally, for most of the international destinations, we offer express registered shipments with online tracking at a very reasonable rate. On both situations, delivery is made under signature.

Order tracking.
After placing an order you’ll receive 2 emails. The first one as an order confirmation and the second one when shipment is made. You can access anytime your personal account at our website to check the status (process or sent) of any of your orders. We also suggest you to contact us in case you have any question.

If express registered shipment with online tracking is chosen, you'll also receive a code that will let you track your order after it is sent by accessing the courier company's website at www.correos.es.

Shipments for orders to be paid with bank transfer/deposit in account.
Shipment is done immediately after we receive the payment. Please remember that your goods will be reserved for you during 5 working days.

Shipments for orders to be paid with cash on delivery.
Shipment is done the same day as the order is received or the morning of the next working day, depending on the time of reception. As a regular basis this time limit is 11:00h (GMT+1).

Shipments for orders paid by Paypal (credit card): Shipment is done the same day as the order is received or the the morning of the next working day, depending on the time of reception. As a regular basis this time limit is 11:00h (GMT+1).

Shipment for orders paid by Epagado:
Shipment is done the same day as the order is received or the morning of the next working day, depending on the time of reception. As a regular basis this time limit is 11:00h (GMT+1).
Payments made with Epagado are instant, but in the hypothetical situation that we hadn´t received your payment at the same time as your order, we’ll follow the same process as with orders to be paid with bank transfer/deposit in account.

Availability.
Elabanico.com has a system that permanently manages our stock. In this way the fans that we offer are at your immediate disposal, unless error.

Returns.
You have 7 days, on which you can send us back your purchased products as long as we receive them in perfect condition. On this situation, you’ll have to pay for shipping costs as well as for administrative or any other kind of charges that can be made as a result of the return. In order to make a return is absolutely necessary to contact us first trough our contact page and to receive an authorization by elAbanico.com.

Reclamations about received goods.
Should you see any deficiency on the received items? Let us know as soon as possible through our contact page to solve the problem shortly. Indicate the order code, your data and a detailed description of the problem to be solved. We want you to understand that we can’t and we don’t accept reclamations 24 hours later after the delivery of the order.