MSIP Operations Assurance – RAN Engineer Job at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We are recruiting to fill the position of:

Job Title: MSIP Operations Assurance – RAN Engineer

Req ID: 94584Location: Lagos
Purpose of Job Role

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal.

Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Behavioural Competences:

Delivering Results & Meeting Customer Expectations

Analyzing

Persuading & Influencing

Deciding & Initiating Action

Entrepreneurial & Commercial Thinking

Relating & Networking

Responsibilities

Commissioning and Integration of new Enode Bs

Remote assistance to field engineers for fault resolution

Alarm tracing and fixing of faults on site

License file loading for all enode Bs

Analyzing and troubleshooting of Node B alarms reported at network operation center (NOC), which includes identifying, fixing and replacing of faulty boards.