Article 1 Definitions
In these conditions:
1. Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance contract and these goods, digital content and / or services are provided by the entrepreneur or by a third party on the basis of a appointment between that third party and the entrepreneur;
2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activities;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Term Agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;
7. Durable data carrier: any tool ¬ including e-mail ¬ that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use during a period that is geared to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
9. Entrepreneur: Ana Dyla
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and / or services, whereby up to and including the conclusion of the agreement exclusively or use is made of one or more techniques for distance communication;
11. Model form for withdrawal: the European model form for withdrawal included in Appendix I of these conditions; Annex I does not have to be made available if the consumer has no right of withdrawal in respect of his order;
12. Technology for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to be in the same room at the same time.

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that has been established between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur before the distance contract is concluded, indicate how the general terms and conditions at the entrepreneur can be seen and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that the consumers can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that at the request of the consumer they will be sent free of charge by electronic means or otherwise.
4. In the event that in addition to these general terms and conditions specific product or service conditions also apply, the second and third paragraphs shall apply mutatis mutandis and the consumer may in the event of conflicting conditions always invoke the applicable provision that is most applicable to him.

Article 4 The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered products, digital content and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products, services and / or digital content. Obvious mistakes or errors in the offer do not bind the entrepreneur. Given the nature of the gems, these can be different in shape and color than shown on the images. Ana Dyla only uses natural gemstones.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 The contract

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur may within legal framework ¬ inform the consumer that his payment obligations can meet, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5. At the latest upon delivery of the product, the service or digital content, the entrepreneur shall send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium.
- the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; the information about guarantees and existing service after purchase; - the price including all taxes on the product, service or digital content; insofar as applicable, the costs of delivery; and the method of payment, delivery or execution of the distance contract;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration; - if the consumer has a right of withdrawal, the model form for withdrawal.
6. In the case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 Right of withdrawal for products:
1. The consumer can terminate an agreement with regard to the purchase of a product during a cooling-off period of 30 days without giving any reason. The trader may ask the consumer about the reason for the withdrawal, but not to oblige him to state his reason (s).
2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or: - if the consumer ordered several products in the same order : the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided he has informed the consumer in a clear manner prior to the ordering process, refuse an order of several products with a different delivery time.
3. If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;
in contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
4. If the item contains traces of use Ana Dyla has the right to refuse the return and will be sent back to you at your expense.

For services and digital content that is not delivered on a tangible medium:
5. The consumer can terminate a service contract and an agreement for the supply of digital content that has not been delivered on a tangible medium for 30 days without giving any reason. The trader may ask the consumer about the reason for the withdrawal, but not to oblige him to state his reason (s).
6. The refund period referred to in paragraph 3 starts on the day following the conclusion of the agreement.
Extended cooling-off period for products, services and digital content that has not been delivered on a tangible medium when not informing about the right of withdrawal:
7. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the cooling-off period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
8. If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original period of reflection, the cooling-off period will expire 30 days after the day on which the consumer has received this information.

Article 7 Obligations of the consumer during the cooling - off period

1. During the cooling-off period, the consumer will handle the product and the packaging carefully. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
2. The consumer is only liable for the value reduction of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1.

Article 8 Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he will report this to the entrepreneur within the 30-day cooling-off period by means of the model withdrawal form or otherwise unambiguously.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product, or hand it over to (an authorized representative of) the entrepreneur.
3. The consumer shall return the product with all delivered accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs for return.
6. If the consumer exercises his right of withdrawal, all supplementary agreements will be dissolved by operation of law.

Article 9 Obligations of the entrepreneur in case of withdrawal

1. If the entrepreneur makes the notification of withdrawal by the consumer electronically possible, he will send an acknowledgment of receipt immediately after receipt of this notification.
2. The trader will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, without delay but within 14 days following the day on which the trader receives the return shipment.
3. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 Exclusion of right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
1. Products or services whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the withdrawal period.
2. Agreements concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and / or services;
3. Service contracts, after full execution of the service, but only if:
the execution has begun with the explicit prior consent of the consumer; and the consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully executed the agreement;
4. Products that spoil quickly or have a limited shelf life;
5. Sealed products which for reasons of health protection or hygiene are not suitable to be returned and of which the seal has been broken after delivery;
6. Products which, after delivery, are irrevocably mixed with other products after delivery.

Article 11 Guarantee

1. If the goods to be delivered do not comply, you must inform Ana Dyla in writing (by email) within a reasonable time after discovery of the defect. On request, the consumer can return the item and Ana Dyla will inspect the article, provided the defect is covered by the warranty, at the discretion of Ana Dyla, the article will be replaced or take care of recovery.
2. The guarantee referred to here does not apply if the defect arose as a result of improper or improper use or if, without the written permission of Ana Dyla, the buyer or third parties have made changes or attempt to make or use the product. for purposes for which this product is not intended.
3. The guarantee period is 3 (three) months.
4. Warranty is not applicable if the item has a defect caused by incorrect use. Ana Dyla jewelry is fine and delicate, which means that it must be handled with care. This guarantee does not apply to the gold plating of the jewelry.

Article 12 The price

1. The prices stated for the offered products and services are in Euro, including VAT and excluding handling and shipping costs, any taxes or other levies, unless otherwise stated or agreed in writing. If extra costs are charged, these are explicitly stated on the invoice.
2. Payment must be made without discount or compensation within ten (10) days after the invoice date if it concerns deliveries within the Netherlands, and within ten (10) days after the invoice date if the deliveries are outside the Netherlands, unless otherwise agreed in writing.
3. Payment can be made by prepayment, via iDEAL or with Paypal (credit card from VISA, Mastercard and American Express), or after payment via Afterpay. In case of payment by bank or giro, the date of payment will be the date of crediting the giro or bank account of Ana Dyla. If the payment term is exceeded, Ana Dyla can decide whether or not the order will be canceled.
4. If the prices for the offered products and services increase in the period between the order and the execution thereof, you are entitled to cancel the order or dissolve the agreement within five (5) days after notification of the price increase by Ana Dyla .
5. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
6. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.
7. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
8. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and: these are the result of statutory regulations or stipulations; or
the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

Article 13 Compliance with the agreement
1. The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal rights existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. Without prejudice to the other rights to which it is entitled, in the event of force majeure Ana Dyla has the right, at its own discretion, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, this by informing you in writing. and this without Ana Dyla being obliged to pay any compensation, unless this would be unacceptable in the circumstances to the standards of reasonableness and fairness.
3. Force majeure means any shortcoming which can not be attributed to Ana Dyla, because she is not to blame for her fault and not under the law, legal act or generally accepted for her account.

Article 14 Delivery and execution

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but no later than 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without any costs.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately repay the amount that the consumer has paid within 14 days.
5. The risk of damage and / or loss of products rests with the entrepreneur up to the moment of delivery to the consumer or a pre-designated and made representative to the entrepreneur, unless explicitly agreed otherwise. A pre-designated representative can include the responsible contractor as a mail deliverer.

Cancellation:
1. The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period. up to one month.
3. The consumer may conclude the agreements referred to in the previous paragraphs:
cancel at any time and not be limited to termination at a specific time or in a given period;
at least cancel in the same way as they were entered into by him;
always cancel with the same notice period as the entrepreneur has stipulated for himself.
Extension:
4. A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
5. Notwithstanding the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the consumer has extended this. agreement by the end of the extension can terminate with a notice period of no more than one month.
6. A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month. The notice period is a maximum of three months in case the agreement extends to the regular, but less than once a month, delivery of day, news and weeklies and magazines.
7. A contract of limited duration to the regular delivery of day, news and weeklies and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the end of the trial or introductory period.
Duration:
8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 16 Payment

1. Unless otherwise stipulated in the agreement or additional conditions, the amounts due by the consumer must be paid within 14 days after the commencement date, or in the absence of a cooling-off period within 14 days after the close of the contract. agreement. In case of an agreement to provide a service, this period starts on the day after the consumer has received the confirmation of the agreement.
2. When selling products to consumers, the consumer may never be obliged to pay in advance more than 50% in general terms and conditions. If payment in advance is stipulated, the consumer can not assert any rights regarding the execution of the order or service (s), before the stipulated advance payment has taken place.
3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. If the consumer does not fulfill his payment obligation (s) in time, after he has been informed by the trader of the late payment and the trader has given the consumer a period of 14 days to still fulfill his payment obligations, after the payment has not been made within this 14-day period, the legal interest is due on the amount due and the entrepreneur is entitled to charge the extrajudicial collection costs he has incurred. These collection costs amount to a maximum of: 15% over outstanding amounts up to € 2,500, =; 10% over the next € 2,500, = and 5% over the next € 5,000, = with a minimum of € 40, =. The entrepreneur may deviate from the aforementioned amounts and percentages for the benefit of the consumer.

Article 17 Complaints procedure
1. You can address complaints about products, policies, handling, processing, privacy or anything else to Ana Dyla at all times. Complaints must be sent in writing to:
Ana Dyla
Lageweg 25
3815 VC Amersfoort / Netherlands
2. As soon as your complaint has been received, Ana Dyla will attempt to respond substantively to the complaint within 14 days. If this fails, Ana Dyla will confirm within 14 days that the complaint has been received and give an indication when a substantive response will follow.
3. If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.
4. The consumer must give the entrepreneur at least 4 weeks time to resolve the complaint in mutual consultation. After this period, a dispute arises that is susceptible to the dispute resolution.

Article 18 Disputes
1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
2. Disputes between the consumer and the entrepreneur about the conclusion or performance of agreements with regard to products and services to be delivered or delivered by this entrepreneur, subject to the provisions below, can be submitted by both the consumer and the entrepreneur to the customer. Disputes Committee Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
3. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
4. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
5. If the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably the consumer first reports this to the entrepreneur.
6. If the entrepreneur wants to submit a dispute to the Disputes Committee, the consumer will have to pronounce in writing within five weeks after a request made in writing by the entrepreneur, whether he wishes to do so or wants to have the dispute dealt with by the competent authority. judge. If the entrepreneur does not hear the choice of the consumer within the period of five weeks, then the entrepreneur is entitled to submit the dispute to the competent court.
7. The Disputes Committee will make a decision under the conditions as laid down in the rules of the Disputes Committee (www.degeschillencommissie.nl). The decisions of the Disputes Committee are made by way of binding advice.
8. The Disputes Committee will not deal with a dispute or will discontinue the proceedings if the Entrepreneur is granted a moratorium, has been declared bankrupt or has actually ended his business activities, before a dispute has been dealt with by the Committee at the hearing and a final statement has been made.
9. If, in addition to the Thuiswinkel Disputes Committee, another disputed Disputes Committee affiliated to the Consumer Disputes Committee (SGC) or the Complaints Institute for Financial Services (Kifid) is competent, the Disputes Committee Thuiswinkel for Disputes Committee mainly concerns the method of sale or provision of services. preferable. For all other disputes the other recognized disputes committee affiliated with SGC or Kifid.

Article 19 Additional or different provisions

Additional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 Change Conditions

Ana Dyla is entitled to change these Terms and Conditions. Amendments to these terms and conditions shall only take effect after they have been published, on the understanding that in the case of applicable changes during the term of an offer the most favorable provision for the consumer will prevail.

Article 21 Additional or different provisions

1. Additional provisions or provisions deviating from these Terms and Conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.
2. If Ana Dyla has allowed deviations from these Conditions for a short or longer period of time, tacitly or otherwise, this shall not affect her right to demand immediate and strict compliance with these Conditions. You can never assert any right on the grounds that Ana Dyla applies these Terms and Conditions smoothly.
3. If one or more of the provisions of these Terms and Conditions or any other agreement with Ana Dyla should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a new legal right to be determined by Ana Dyla. allowable comparable provision.
4. Ana Dyla is authorized to use third parties in the execution of your order (s).

Article 22 Retention of title
The ownership of the delivered products is only transferred if you have paid all that you owe to Ana Dyla on the basis of any agreement. The risk with regard to the products already passes to you at the moment of delivery.

Article 23 Intellectual and industrial property rights
You must fully and unconditionally respect all intellectual and industrial property rights that rest on the products delivered by Ana Dyla.
Article 24 Copyright

For misunderstanding, mutilation, delays or inadequate delivery of orders and announcements as a result of the use of the Internet or any other means of communication in traffic between you and Ana Dyla, or between Ana Dyla and third parties, insofar as they relate to the relationship between Ana and Ana Dyla, Ana Dyla is not liable, unless and insofar as there is intent or gross negligence of Ana Dyla.
Article 26 Disclaimer gemstones
1. Products & information sold or provided by Ana Dyla are specially designed to enhance the user’s own energy. Our jewelry and healing crystals are empowered by the user’s own personal intentions to change or improve themselves. As an energy enhancer, Ana Dyla jewellery and gemstones rely on the user to be effective. The responsibility for empowering the energy enhancing capability of the jewellery and crystals by Ana Dyla is solely with the user. Therefore, Ana Dyla do not constitute a warranty, guarantee or prediction regarding the outcome of an individual using any specific product. While all our products are sold and advertised in good faith, results and outcomes do vary and cannot be guaranteed. Ana Dyla accepts no responsibility or liability for the effectiveness of the products sold herein.
2. We, at Ana Dyla, are not doctors and cannot give out medical advice. Healing crystals should be used as a complement to other therapies and not as a replacement for medical treatment, diagnosis, or examination. For medical advice, please consult a licensed healthcare specialist.
3. When you purchase and/or use an Ana Dyla product, you agree to fully release, indemnify, and hold harmless, Ana Dyla, its principals, owners, personal representatives, consultants, employees and assigns from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the Products sold on this website. If any court of law rules that any part of the Disclaimer is invalid, the Disclaimer stands as if those parts were struck out.
4. We at Ana Dyla have your best intentions at heart. We sincerely hope that each of our users has a positive and insightful experience with our Products. If you have any questions regarding the above, please do not hesitate to reach out.
5. ‘Healing’ is a general non-medical term used throughout this website to describe one of the beneficial and energetic properties of natural gemstones. All properties attributed to the gemstones sold on this website are based on ancient folklore and traditional uses. All ‘healing’ or ‘energy’ jewellery sold on this website is created with the intent to assist with the increase or balancing of subtle energy vibrations within the body. The products and information found on this website are NOT intended to diagnose, treat or prevent any disease, nor replace professional medical advice.
6. The information contained in this website is for general information purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
7. All online documents and web pages on Anadyla.com as well as their parts are protected by copyright, and it is permissible to copy them and print them out only for private, scientific and non-commercial use. The citation of the documents and web pages with a correct statement of the source is allowed.

— I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the next service (*) (*):
— Ordered on (DD-MM-YYYY): — Order number:

— Received on (DD-MM-YYYY):

— Name consumer:

— Adress consumer:

— IBAN Bankaccount:

— Signature of consumer (s) (only when this form is submitted on paper)

— Date(DD-MM-YYYY):

— Reason return**:

(*) Scratch what is not applicable.
(**) Specification of reason is not mandatory, we appreciate it enormously.