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I was asked by one of our peer group members to provide some advice as it related to the hiring and onboarding of a new salesperson. The potential hire did not have an IT industry background. So my advice to him was twofold, focusing around how to get the non-IT person up to speed and how to quickly integrate the new hire into their company.

In the first part of this series, I shared some strategies around onboarding a salesperson into a new industry. This article will focus on the second question of how to immerse a new hire in your company culture and expectations.

Channels are deeply complex and constantly changing, and in my experience I’ve found that there are several misconceptions and challenges in the marketplace. Market saturation, cost cutting measures, and automation are currently among the key threats to the channel, particularly in the cloud-based phone marketplace.

All IT companies are facing a shortage of qualified workers, and this is especially true for SMB owners. It seems as though the “big boys” have the competitive edge when it comes to compensation packages, perks, and benefits. In addition, the changes brought about via the Affordable Care Act have frustrated many employers, forcing them to reevaluate their benefit packages by dropping some benefits, adding additional benefits, or modifying the plans themselves.

While it’s often necessary for IT solution providers to take small steps when adding cloud services to their line card, thoughtful planning around cloud management goes a long way to protecting future profitability

World Backup Day is upon us. On Tuesday, March 31, folks around the world pause (or at least we imagine them doing so!) to reflect on the importance of backup and recovery and what it means to their business. Are you looking to celebrate? If you haven’t in the past and don’t know how, no need to panic. Here’s a list of four things that every MSP (managed services provider) and VAR should do to commemorate World Backup Day. By doing so, you also set a great example for the SMBs you serve.

In 10 minutes. For just a few pennies per day. MAX RemoteManagement™ delivers an easy, affordable solution for IT support and Managed Service Providers (MSPs) who are looking to take better care of their clients at less cost.

In 10 minutes. For just a few pennies per day. MAX RemoteManagement™ delivers an easy, affordable solution for IT support and Managed Service Providers (MSPs) who are looking to take better care of their clients at less cost.

MAX Backup™ - fast, reliable, automatic, offsite, secure backup and disaster recovery to make your life easier! No more worrying about on-premised backup failure, or someone missing a crucial tape backup. The days of lost customer data are gone!