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Customer Relations

Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the UK.

Damaged, delayed, lost baggage claims

Baggage Services should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken