Terms and conditions

Our Service

At Galeta we try to make sure that nothing is too much trouble. We will always try our absolute best to help where we can. We want to give you a fantastic service and for you to be really happy with us. But if you’ve sent or received a Galeta pressie and you’re not over the moon about the experience, please pop us an email straight away. Our address is info@galeta.co.uk. We’ll do our very best to get back to you within 24 hours, and we’ll do everything we can to put things right for you.

Payment

We take payment when you place your order, rather than at the time of dispatch. This is to help avoid any last-minute hitches that might delay your delivery. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within 24 hours. We run special offers from time to time and these are to be used independently, not in combination.

Dispatch

If we receive your order before 12pm (UK Standard Time) we’ll dispatch it the following day. If we get your order after 12pm, we’ll send it out the next working day. If for any reason we’re not able to do this we’ll get in touch with you by email to offer you a different product, a later delivery date, or, if you’d prefer: a refund. And just so you know, we don’t send out any items on the weekend.

Returns Policy

Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. Any refund will be issued entirely at our digression. As our products are perishable goods we do not offer refunds in any other circumstances.

Click and Collect

If you choose to Click and Collect we will take your order to the selected market on the day of your choice. Please be sure to check the hours of the market when ordering as the order will only be available to collect between these hours. If you are having problems getting to the market you selected, give us a call in the office and we will do our best to help out, but we cannot offer a refund on orders that are placed but not collected at the agreed time.

UK Delivery

Due to the fragile nature of our whole cakes and pies, we cannot deliver these products outside of the London delivery area.

Most of our deliveries are handled by the APC network, who offers a guaranteed next day delivery service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can.

Inner London

As we're based in central London we can deliver in our own vans if your delivery address is in our London delivery area. So, if you place an order for delivery before 12pm between Monday and Thursday we can deliver it the next day. If we receive your order before 12pm on a Friday it’ll be delivered the following Monday.

Rest of UK

We use a courier to get your orders to you if you live outside of London. Our next day courier service delivers to mainland UK from Tuesday to Friday. So, if you place an order for delivery before 12pm between Monday and Wednesday we can deliver it the second working day. If we receive your order before 12pm on a Thursday or a Friday it will be delivered the following Tuesday.

If you’d like a Saturday or Sunday delivery please contact the office on 02081230894 and we'll do our very best to help out.

Unfortunately there are a few places our courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight. Again, if you're looking to order from these places, give us a call in the office and we will try our absolute best to help out.

Our courier company guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.

Overseas Delivery

Please contact the office on 02081230894 to enquire for overseas delivery

Personal messages

We reserve the right not to send a message that may contain offensive and/or inappropriate content. We will normally write your message onto a chocolate plaque that will be placed on the whole cakes. If you have any special requests or personal messages that you would like included with any of our other products, please call us on 02081230894, or email us at info@galeta.co.uk and we will do our best to help.