Service Reviews

Every service visit to Al Packer has been fast and top-notch. The facilities in the waiting area are clean and comfortable, and the staff are all very nice.
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Service Ratinglack of communicationBy beckyofcarroll on 01/07/15 03:52:50 AM PSTRecommend this dealer? Yes

Al Packer's White Marsh Ford

The service in the end was excellent, however my car experienced a problem that was difficult to find as it was intermittent, and a lot of trial and error was performed. I would have spent fewer trips to the dealer for service had the technician come and listened to the problem initially. Instead I ...
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Service RatingWe continue to appreciate the service departmentBy freestyle2006 on 12/12/14 01:25:15 PM PSTRecommend this dealer? Yes

Al Packer's White Marsh Ford

We own a 2006 Freestyle and a 2013 Focus, which are maintained by Al Packer. Our service rep., Billy Fitzpatrick, makes sure our routine service is done properly and monitors any other repairs or adjustments that may need to be made. He also works to keep our cost as low as possible. The cars are...
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Service RatingFirst Service Experience at Al PackerBy Marcie48 on 12/10/14 11:36:25 AM PSTRecommend this dealer? Yes

Al Packer's White Marsh Ford

David Worth was my service rep at Al Packer.
He was very helpful answering my questions and my car was finished within the time frame he gave me. Definitely a 5star experience.
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