Cross sells and refers members/clients to AAA Travel Agency, AAA Insurance, and other AAA business lines;

Performs cashiering/accounting duties;

Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;

Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;

Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals;

Commutes to any Service Center or other off-site working location as directed by management;

Additional tasks as assigned.

Qualifications

Education and/or Experience Requirements:

High School diploma or general education degree (GED)

Valid U.S. Driver's License

Retail Sales/Cashiering experience preferred; not required

Skill Requirements:

Accuracy - Ability to perform work accurately and thoroughly.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Dependability - Ability to consistently be at work and on time, follow a variety of instructions. Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.

Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.