Remillard on blocking comments on City of Nanaimo’s Facebook page

The City of Nanaimo will remove its official Facebook page if it can’t find a way to permanently block public comments.

The city previously removed comment sections following “lewd, racist and defamatory posts.”

Nanaimo News Now interviewed Chaseten Remillard, Royal Roads assistant professor and program head for the School of Communication and Culture, about governments’ use of social media.

Here’s an excerpt:

“Organizations like governments are in a situation where a lot of times responses need to go through legal and liability...What's happening is there is a trend for organizations to not be as responsive on social media and revert back to a standard broadcast model where they create a static update and don't allow for a response.”