Complaints

If you have any questions or complaints regarding your account or any other product or service provided to you by VersaBank we encourage you to contact the head of the department at the office of VersaBank that you have been dealing with.

If the head of the department is not able to resolve your complaint, you may escalate the complaint to the Office of the President and Chief Executive Officer at 1-866-979-1919 or write to us at:

If your complaint still remains unresolved, you can contact the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent service for resolving banking services and investment disputes. The OBSI can be reached at:

If your complaint involves a potential violation of a consumer protection law, you may contact the Financial Consumer Agency of Canada (FCAC). The FCAC is an independent federal regulatory agency that works to protect and inform consumers of financial services. The FCAC can be reached at: