FAQ

Welcome to our FAQ section. Below you will find the most common questions and inquiries we receive. If you dont see the answer to your question below, please dont hesitate to give us a call or send a message.

Shipping Questions

What is your Standard Shipping?

Our standard shipping in the Continental United States is $5.99, for the first item, including handling fees. The shipment goes out USPS ground within 1-2 days and usually takes between 4-6 business days to arrive. Currently we do not offer overnight service.

Where Do You Ship?

United States & Canada. We strive to get your items to you as quickly as possible. We do not offer express shipping at this time. Most orders are shipped the next business day after they are placed. We use USPS ground shipping for all orders in the continental US. Orders arrive within 5-7 business days. Tracking is provided upon request.

What is your International Shipping?

Our standard shipping to Canada is $9.99, for the first item, including handling fees. The shipment goes out USPS ground within 1-2 days and usually takes between 5-7 business days to arrive. Currently we do not offer overnight service.

Do You Send a Shipping Confirmation?

Yes! We will send you a shipping confirmation email when all or part of your order is shipped.

Shipping to Military / Air Force?

We can definitely ship to where you are stationed. Just send us a message through our Contact Us page prior to placing an order.

Returns & Exchanges

How Do I Return A Product?

Hip Appeal will gladly authorize returns of UNWORN MERCHANDISE within 14 days of receipt of your order. Please remember all Sales items are Final. Please email or call us to receive a return authorization number. Ship the product back to us using a courier service that provides a tracking number. You are responsible for the cost of shipping the wraps back to us. Shipping charges are not refundable and there is a $4.95 per order restocking fee. Returns will be refunded in the original method of payment. Your return request must be made within 14 days of when your order was delivered and we must receive the merchandise back at the warehouse within 30 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. You may request a return online by email to info@hipappeal.com usual turnaround time is 1–2 weeks from time shipped to when refund is issued. If you were sent the wrong item by mistake please contact us immediately for a Return Shipping Label to send back wrong item for verification and we will expedite your package to you.

Can I Exchange A Product?

Of Course! Place a new order for the style color you want and then email customer service at info@hipappeal.com to get return authorization and a prepaid UPS shipping label to send the item back to us as a return. When you email please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.