Troubleshooting

Details various problems, causes, and solutions for certain issues that might come up with your cooktop.

Problem

Possible Causes

What to do

The cooktop cannot be turned on.

No power.

Make sure the cooktop is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call your Authorised Service Centre or Customer Care.