Sabtu, 01 November 2008

A Leadership Publication

Destroyers of Trust Trust is fragile. The most difficult thing to build in an organization is trust. It takes years to build trust but only moments to break it. Once broken, trust takes a long time to be repaired, rebuilt and reconstituted. Nobody will deny that trust is critical. Research studies have demonstrated the link between trust and corporate performance. Writers Robert Galford and Anne Drapeau conclude, "If people trust their leaders and each other, they will be able to work through disagreements. They take smarter risks. They'll work harder, stay with the company longer, and contribute better ideas." But trust is a rare commodity. And many leaders do not spend time to thinkabout building trust or making effort to sustain it. What will break trust?