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Privacy Policy

The Solvang Bakery® does not and will not rent or sell your email address.
The Solvang Bakery has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses information gathering and dissemination practices for The Solvang Bakery Web site: http://www.SolvangBakery.com/.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
The Solvang Bakery’s Web site uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests and for other purposes.
Our Web site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), financial information, and demographic information (like their zip code, age, and/or income level). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the Choice/Opt-Out section below. Financial information that is collected is used to bill the user for products and services. Demographic and profile data is also collected at our site. The Solvang Bakery uses this data to tailor the visitor's experience at our site, showing he/she content that The Solvang Bakery thinks he/she might be interested in, and displaying the content according to his/her preferences.
The Solvang Bakery may conduct online surveys in which we ask visitors for contact information (like their email address), and demographic information (like their zip code, age, or income level). The Solvang Bakery uses contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the Choice/Opt-Out section below.
The Solvang Bakery runs contests on our site in which we ask visitors for contact information (like their email address), and demographic information (like their zip code, age, and/or income level). The Solvang Bakery uses contact data from our contests to send users information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the Choice/Opt-Out section below.
Special Privacy Notice Related to Children's Online Privacy Protection.
Although The Solvang Bakery Web site is not specifically directed toward children, and The Solvang Bakery does not collect personal information from persons under the age of 13 on its Web site, we recognizes that our Web site appeals to a general family audience and that parents and children visit this site because of the appealing and family-friendly nature of our products. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other Web filtering technology to supervise children's access to the Internet. Please visit www.ftc.gov/kidsprivacy for information from the Federal Trade Commission about protecting children's privacy online.
Choice/Opt-Out
The Solvang Bakery Web site provides users the opportunity to opt-out of receiving communications from us.
If you prefer not to receive direct marketing from us, please let us know. You can call us at 805-688-4939 or send us an email at info@SolvangBakery.com.
Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address, or other contact information with us, please contact us in the same way. If you like, you may use either of the following statements in your message to us:

"I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events."

"I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions, or upcoming events."

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.
Correct/Update
This Web site gives users the following options for changing and modifying information previously provided.

Contacting The Solvang Bakery Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with The Solvang Bakery Web site, you can contact:
The Solvang Bakery, Inc.
P.O. Box 156493464
Solvang, CA 93464
?Phone: 1-805-688-4939
Email: info@SolvangBakery.com

Shipping Policy

Please NOTE: On your order, you are selecting a Requested SHIP Date, NOT a requested delivery date. The delivery date will be based upon which shipping option you select on your order.

UPS DELIVERIES

Delivery Guarantee

We guarantee delivery only to the address you provide via the shipping method you select. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We highly recommend that you have your order arrive several days prior to your event. If you need your order delivered on a specific date, please select UPS Next Day Air service. Orders not shipped via UPS Next Day Air may arrive earlier than planned, and may spoil a surprise!

Please note that in some cases, depending on the products ordered and the shipping address, we may opt to ship via USPS Priority Mail in lieu of UPS Ground. We will do this only in an effort to ensure freshness and quality for our products when they arrive at their destination.

For delivery by CHRISTMAS, orders shipped by Friday, December 20 at noon PST will arrive by Christmas if UPS 2nd Air or faster shipping options are selected. UPS Ground will still work for southern California destinations through noon on December 19. If ordering gingerbread houses on or past December 17, please call us at (805) 218-2066 or email at Melissa@SolvangBakery.com for shipping options.

Delivery in Southern California

All of our products are shipped from the Santa Ynez Valley in California. For delivery within Santa Barbara County, UPS will override 2nd Day Air options and typically deliver your product by ground transportation the next business day. Again, the only way to guarantee delivery on a specific date is to select UPS Next Day Air. Please bear this in mind when selecting your shipping option.

International Shipping

The Solvang Bakery website (www.SolvangBakery.com) only processes orders shipped within the United States. For international shipping (including Canada), please contact us directly at (805) 688-4939. We’ll be happy to assist you directly with your international shipping requirements.

UPS Ground Map

Please reference the map below for estimated business days in transit for shipping from The Solvang Bakery.

HAND-DELIVERY

The Solvang Bakery can provide hand-delivery in California from as far north as San Luis Obispo, and as far south as Los Angeles. Please see the chart below for pricing. If you live outside those boundaries and still wish us to hand-deliver your order, please contact us directly at (805) 688-4939 for a quote. We will do our best to meet your timing requirements, however, if you require that your order be delivered within a specific two-hour window, we will add an additional $15 rush fee to ensure that it arrives within that window.

Please verify that the recipient of your delicious order can accept deliveries containing food products. We cannot ensure timely delivery if our sweets cannot be accepted at the other end!

Re-Delivery Fees

If a delivery attempt has been made, but is unsuccessful due to an incorrect address or unavailable recipient, we will need to arrange for a re-delivery. We will contact you to schedule a re-delivery, and you will be charged for an additional delivery per the above pricing information. Due to the nature of our products (freshness is paramount!) cupcakes and other non-short-bread cookie items that are not delivered within the 12-hour period following the initial delivery attempt, will be re-made at cost, requiring a 50% product fee in addition to the re-delivery charge.

Return Policy

At The Solvang Bakery, we guarantee the quality, freshness, and presentation of our products. If you or your recipients aren’t 100% satisfied, we’ll work with you to make it right.

We are dedicated to the quality of each and every one of our creations. From the texture of our icing, to the flakiness of our pastries, if it doesn’t meet our standards, it doesn’t leave the bakery.

Whether you’ve chosen The Solvang Bakery as your wedding cake baker, or your corporate gift supplier, we recognize that you’ve entrusted us with delivering products that represent your taste and style. Our goal is to deliver just that: taste and style. We want you and/or your guests or gift recipients to be delighted with our products.We guarantee your satisfaction. If you are unsatisfied with your product with regard to freshness or quality, we will issue a replacement product, or a credit or refund for the value of the product. Because our food items are best enjoyed fresh, for all food items, you must notify us within seven (7) days of the receipt of the item to alert us of any dissatisfaction. For non-food items, an original receipt or gift receipt is required for all returns of non-defective items. Returns of non-defective items must be made within 30 days of the original purchase date.