The following software is also required:

How do I connect to the gaming server?

If you cannot connect to the gaming server it may be because of one of the following:

You're connection to the gaming server is slow or poor.

You may have lost your connection to the Internet.

Your firewall could be blocking the Jackpot Fortune Casino website.

If you think you lost your Internet connection because it is too slow, you can try reconnecting again. If that doesn't work try in the evening or weekend when the Internet is less congested. The Internet is less congested during these times. If you think it is a Firewall issue, you will need to go into your firewall administrator to open port 80. Also, make sure and check that you are not behind a proxy server.

Check your Internet connection, it may be slow or absent. Our gaming server completes your last game. You may view this when you're online again or your connection improves.

Account Queries...

I have forgotten my password. Can you help?

To reset your password please select the login button at the top of our website, then select the Forgot password feature. An email will be sent to the email address that you provided when registering your account.

My account has been locked?

If you fail to enter your password correctly 7 times, your account will be automatically locked. Please contact our support team to assist you in unlocking your account.

Please note: All passwords are case sensitive.

Legalities...

How old do I have to be to play at Jackpot Fortune Casino?

You must be 18+ years old to open up an account at Jackpot Fortune Casino. For legal reasons minors are strictly prohibited from visiting or opening up an account with us.

Is it possible to play and bet online in my country?

Laws and regulations are specific to each country and it is up the player to know these rules. Having said that we do not accept players from certain jurisdictions including that of the United States and United Kingdom. Visit our terms and conditions page for a full list of countries where play is restricted.

Where is the Jackpot Fortune Casino based?

We are located in Curacao and Malta. Customer card payments are operated by the J. Fortune Entertainment Ltd. with reg. number C77802. whose registered address is Il Piazzetta A., Suite 21, Tower Road, Sliema, Malta.

Is Jackpot Fortune Casino Licensed?

Jackpot Fortune is a fully licensed casino with address Wilhelminalaan 13, Curacao and operates under the License No. 1668/JAZ issued to Curacao eGaming, Authorized and Regulated by the government of Curacao.

Banking...

How do I make a deposit into my account?

Just click on the cashier button once logged in. A pop-up will appear and once on the page you can register with a variety of banking options. The transactions are all quick so you will be playing your favorite games almost instantly. Find more information in the banking section.

How long does it take to process my deposit?

Transactions are instant using credit card and checking accounts and these methods are free. There is more info on our withdrawal and deposit methods on our banking section.

What will the deposits and withdrawals show up as on my bank statement?

Payments will be billed as J. Fortune Entertainment Ltd., based in Malta with company number C 77802. The registered address of J. Fortune Entertainment Ltd is Il Piazzetta A., Suite 21, Tower Road, Sliema, Malta.

How do I withdraw my winnings?

Once logged in click on the cashier button. Just click on the withdrawal button to enter the amount you would like to withdrawal.

How can I track my financial transactions?

Once logged in select the My Account button at the top of the page. Then select the Account History button in the menu options.

Can I cancel a withdrawal request after it's been made? How do I go about the cancellation process?

Request for withdrawals are processed daily between the hours of 9am-5pm Eastern Standard Time. Requests outside these times will be submitted the following business day. If you requested a withdrawal outside banking hours and you wish to reverse this simply select this option on the (****) section of My Accounts section.

Why are my deposits being rejected?

Below is a list of several reasons why this may be happening. If you feel your rejections are in error then please contact customer support.

Make sure your billing and home address match up otherwise your deposits will automatically be rejected.

Check with your bank to make sure controls aren't in place to prevent fraud. You may need to get these removed for any transactions to go thru. If there are several payments in a short period of time made thru one merchant, this could raise red flags.

What payment methods do you accept?

Jackpot Fortune uses a wide range of payment methods including credit and debit cards, ewallet systems, prepaid vouchers or bank transfers. You can find a full list of payment options on our Payments section.

Mobile...

Do I need to download software to play on mobile?

No, it is not necessary to download software. We are currently in development of our mobile version. Currently tablet and ipad versions are available.

Are the games fair at your casino?

Our games are developed and provided by Best Soft Gaming a leading provider in online casino software. Random Number Generators (RNG) is used to ensure a fair gaming environment. We also have to pass third party testing and auditing, so you can rest assured that neither players nor house have any unfair advantage.

How do Random Number Generators work to determine which cards, numbers etc are drawn for the games?

We use mathematical algorithms to develop the Random Number Generators. Therefore, each card or number will be drawn an even number of times and these events are completely random, which make it impossible to predict.

We use the Random Number Generator for our free games as well so our guest’s players can realistically evaluate the chances of winning.

Does Roulette have European or American rules?

We have many styles of Roulette to keep everyone happy. Please check our online Roulette section for all the details.

How many decks are in each Blackjack game?

The number of decks varies as we offer many different versions of Blackjack. Betsoft Gaming our suppliers of our casino software uses between 2-8 decks depending upon what version of Blackjack you choose to play.

Bonuses…

How can I meet my wagering requirements when I play with bonuses?

You need to meet the conditions and wager requirements for each deposit bonus before you can claim winnings. For further information check Our Bonuses Explained page.

Terms and Conditions

Please read and become familiar with our Terms and Conditions listed below before using the Jackpot Fortune website and registering as a player. If in doubt about any of the listed items please contact us. We would be delighted to help you in anyway possible. In addition, please check out our FAQs page.

1.0 Introduction

1.1 This Website is operated by Gaming International Inc. and is registered in the Netherlands Antilles, with the company number 140774. Our registered office is Dr. M.J. Hugenholtzweg z/n - UTS Gebouw, Curacao, P.O. Box 6248. Payments will be billed as J. Fortune Entertainment Ltd., based in Malta with company number C 77802. The registered address of J. Fortune Entertainment Ltd is Il Piazzetta A., Suite 21, Tower Road, Sliema, Malta

1.2 These terms and conditions apply when you use our website and form a legally binding contract between the company and its users.

1.3 Throughout these terms and conditions, we, us, or our, refers to Gaming International Inc.

1.4 From time to time it may be necessary change the terms of our agreement, but you have our assurance that before doing so, we will notify you in advance. It is recommended that you stay informed of these terms as they govern the use by you of the website.

1.5 Your use of the website signifies the acceptance of these terms and conditions. By using this website, you further agree that any disputes or claims will be settled in the courts of Curacao, Netherlands Antilles.

2.0 Restricted Countries

2.1 You agree that You are not resident of any Country where playing at Jackpotfortune.win would be in conflict with the laws of Your jurisdiction. Such countries are, but not limited to, Australia, Costa Rica, Curacao, Cyprus, Czech Republic, France, Israel, Malta, Netherlands, United Kingdom and United States of America

3.0 Your Account

3.1 It is illegal for those under the age of 18 to engage in gambling activities and it is prohibited for persons under the age of 18 to play on our website. During the verification process if the customer is determined to be underage, we will return to the customer any money deposited to the customer account, and no winnings will be payable.

3.2 Only one account per person is permitted and only one account is permitted per household. This is necessary to prevent abuse of bonus money given to players.

3.3 Please keep all personal details accurate and up to date. Providing incorrect information during registration or any other stage may result in closure of the account and any bets will be deemed void as well as any winnings will be deemed void. This is for purposes of keeping in line with anti-money laundering and our license regulations.

3.4 The account holder is solely responsible for keeping their account details safe and we cannot be held responsible for others logging into your account nor can we be held responsible for maintaining and providing these details other than through our websites lost password facility. Please keep your login details safe and secure.

3.5 We reserve the right to decline the acceptance of any new account registrations or terminate an existing account at any time and at our sole discretion. If for any reason we determine an account must be closed we will honor our agreement with you up until this moment and time and any unused deposit funds will be refunded to you.

3.6 In the event that we do not receive a visit from you to play our games, we may need to close the account. If this is required we will pay you the remaining balance to the last known payment method used. The player’s real cash balance is non-interest bearing, and no interest will be paid out on any deposits.

3.7 If you have used our websites self-exclusion facilities, in line with our responsible gaming policy, you will not be permitted to use the website until the time you have set has expired. No exceptions will be permitted in these circumstances.

3.8 If a player has charged back on previous occasions through their credit card company, the player’s account will be blocked and will not be permitted to play at the website in future.

3.9 For your protection and in the interests of maintaining the integrity of our systems we use the SSL Protocol (Secure Socket Layer), which means before any information is sent from you, this information is encrypted before it is transmitted. This encrypted code is secure keeping your private personal and payment details safe.

4.0 Fair Play

4.1 In the event that a player loses connectivity to the Internet during game play, this will not affect the outcome of the game. The player’s bingo cards and games are recorded on the company servers and as a result will be awarded any prizes for the game in question.

4.2 In the event of software malfunction for a particular game, players participating in that game will be provided a full refund.

4.3 Do to the nature of online bingo and the requirement that a sufficient number of players are present in the room at all times, it may be necessary to use mechanical players in situations where there is a shortage of players. This is a quality control measure and these occurrences would most likely occur in off-peak periods such as early morning. These are fully funded players by the house where their card purchases are added to the prize pool and distributed to the winning players as normal. These players card purchases contribute to the in room Fiesta Jackpots, but do not contribute to the Mega Bonus Round progressive jackpots as these players do not participate in the Mega Bonus Round.

5.0 Complaints Procedure

5.1 In the event of any difficulties with your account and your experience at our website, we ask that you contact our support team at support@jackpotfortune.win. Please provide as much details as possible such as time, date, your account name, and if its relating to a particular game. It is our aim to resolve any issues in a timely manner.

If you are not satisfied with this response, we ask you to write to management outlining the problem, whereby, a final decision will be taken on the matter.
complaints@jackpotfortune.win

6.0 Copyright and Intellectual Property Rights

6.1 All intellectual property rights as seen on our website are the ownership of Gaming International Inc. Any use by third parties may only be utilized with the express written permission of the company.

6.2 Limitation of Liability

6.3 We cannot be held responsible or liable to you or any third party in contract, tort, negligence, or other, for any losses or damage arising from your use of this website and playing the games. You agree that playing at this website you accept full responsibility for your losses.

7.0 Bonus and Loyalty Program Policy

7.1 At Gaming International Inc. we separate your real cash deposits from bonus money and we do not place restrictions on you being able to withdrawal or access the money in your cash account at anytime with the exception of the minimum $/£/€10 withdrawal minimum requirement. Therefore, any deposits and any wins from wagers from your real cash account you can withdrawal at anytime, no wagering requirements are applicable. But, please be aware that when you make a withdrawal, any remaining bonus money will be forfeited.

7.2 Your cash deposits will be used first when playing our games, and when this runs out you have extra bonus funds to play with for more chances to win. These bonus funds cannot be withdrawn until certain wagering requirements have been met, at which point these funds turn into real cash and deposited into your real cash account.

7.3 As an example, lets say you make a $50 deposit and receive $50 of bonus money. You spend through the $50 of your real cash deposit money and your $50 of bonus money is then activated. Because you are now playing with bonus money a wagering requirement must be met, normally 4 times the original bonus money given. The wagering requirement for casino games is higher. Please see Our Bonuses page in relation to individual casino game wagering contributions.

7.4 We offer two separate deposit bonus types. Bingo Bonus money is for the purposes of playing bingo only and Casino games can only be played using casino bonus money. You may select to receive a bonus to receive casino games by using the “Vegas promotional codes” provided on our promotions page.

7.5 The Mega Bonus Round credits are earned through daubing the numbered squares on your bingo cards with the golden money bag symbol. These credits may be played by depositing players only.

7.6 With regards to our Star Rewards Loyalty program, wagering for bingo games contributes 100% towards achieving reward points. All other games earn reward points at the percentages listed on Our Bonuses page

7.7 We reserve the right to change our bonus and Star Rewards loyalty programs where necessary. It may be necessary to refine these programs in order to obtain the fairest outcome to all players, and to accommodate new products with higher operating costs to the company.

7.8 Where other promotional offers are provided to customers, the customer agrees to the rules of these other promotions.

8.0 Deposits & Withdrawal Policy

8.1 Payments will be billed as J.Fortune Entertainment Ltd based in Malta.

8.2 Please ensure that when opening an account with us that the debit or credit card used is your own.

8.3 The player account details must match the name of the account of the payment account method used.

8.4 The minimum deposit amount accepted is $10.00 and the minimum withdrawal amount is $10, unless the player wishes to close out their account. Whereby, the remaining balance will be paid out to the customer.

8.5 We have set the following deposit limits:

Daily Limit - $/€500

Weekly Limit - $/€2,000

Monthly Limit -$/€3,000

8.6 The above listed limits are for new members only. If you wish to make an adjustment to these player limits after having been with us for more than 60 days we may honor this request subject to your account history. You can contact support@jackpotfortune.win or login to your account and go to the MyAccount section to make a request.

8.7 If an error has occurred where money has been incorrectly credited to your account, it is the obligation of the player to notify us and have this removed. Any bets made with this sum of money will be voided.

8.8 With regards to a player’s pay out request in order for us to fulfill our licensing requirements, it may be necessary for the player to submit documents as proof of identity. We will be unable to process the player’s pay out request until this procedure has been completed. In these instances one of the following will be required:

Valid passport

Driving license

Utility bill

Recent bank or credit card statement

8.9 Those players winning larger jackpot prizes agree to allow us to use or publish their name, photo, and city on its website or other forms of media, with out the requirement for compensation.

8.10 We do not charge a fee for deposits or withdrawals, but please be aware that some Credit Card issuers categorize gaming transactions the same as 'cash withdrawals' and may possibly charge interest payments or other charges, from the date of payment.

8.11 Any withdrawals will be credited to your most dominant deposit method. If this is not possible, it may be necessary that you provide an alternative payment method to be added to your account. Please note that MasterCard does not allow refunds from gambling sites.

9.0 Chat Room Participation

9.1 We ask that you please read and accept the following rules before using the chat room.

9.2 If you witness or receive any hostile messages in the chat room, do not respond to them and please notify customer support with the individuals username, so that we may look into this further.

9.3 You agree not to write any messages or express opinions that may be considered vulgar, sexist, racist, offensive, abusive or indecent.

9.4 You agree not to advertise other bingo, casino brands, or other businesses and websites using the chat facility.

9.5 You agree to treat others in the chat room with respect and without harassment, and to respect the chat moderator.

9.6 You agree that the chat facility is for a positive and fun experience and not for posting complaints, and that if you do have a grievance relating to the company, that you will contact customer support.

9.7 For the benefit of our other players, you agree that we may change or alter a message in the chat facility that contrives the above listed chat rules.

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FANTASTIC DEPOSIT BONUSES AND VIP STAR REWARDS

JACKPOT FORTUNE WHERE EVERY PLAYER IS A VIP

Gaming International Inc is required by law to verify players are 18 years or over. Identity documents will be required when withdrawing funds.

JACKPOTFORTUNE.WIN IS OPERATED BY GAMING INTERNATIONAL B.V. AND LICENSED TO PROVIDE BINGO & CASINO GAMES BY THE GOVERNMENT OF CURACAO. GAMING INTERNATIONAL B.V. HAS ITS REGISTERED ADDRESS AT UTS GEBOUW, WILLEMSTAD, CURACAO WITH LICENSE NUMBER 1668/JAZ.

ALL PAYMENTS PROCESSED OVER THE WEBSITE JACKPOTFORTUNE.WIN ARE PROCESSED BY J. FORTUNE ENTERTAINMENT LIMITED. A COMPANY REGISTERED IN THE EUROPEAN UNION WITH REGISTRATION NUMBER C77802 AND REGISTERED ADDRESS IL PEAZZETTA A, SUITE 21, TOWER ROAD, SLIEMA, MALTA.