SecurLOCK Equip

Elmira Savings Bank has partnered with SecurLOCK Equip to give you control over how, when and where your debit card is used. The free SecurLOCK Equip App is available right in your phone’s app store, and you can add your Elmira Savings Bank debit card in just a few steps. Once added, you have the ability to temporarily turn your card off and on, and to set the controls and alerts that work for you. Block transactions based on location, dollar amount, merchant type and more, helping to avoid fraudulent transactions. Set alerts that will notify you of when and where your card is used to make purchases.

The power to protect your cards is in your hands - download the free SecurLOCK Equip App today.

Mastercard ID Theft ProtectionTM

Elmira Savings Bank is pleased to offer our customers protection through Mastercard’s ID Theft ProtectionTMprogram. As an Elmira Savings Bank Debit Cardholder, you are eligible for free ID Theft monitoring, alerts, and monthly summary reports on your personal information, bank accounts, and on all of your debit/credit cards, regardless of the issuer! You can monitor and setup monthly alerts on as much, or as little, personal information as you wish.

Allpoint ATM Network

Banking with us just got even more convenient! Elmira Savings Bank customers now have additional access to their money wherever and whenever they need it, whether it's around the corner or worldwide. As a member of the Allpoint network, the world's largest surcharge-free ATM network, Elmira Savings Bank customers have unlimited surcharge-free access to more than 55,000 ATMs.

Look for an Allpoint ATM at some of these convenient locations*:

Target

Wegmans

Sunoco

CVS Pharmacy

Walgreens

Need help finding your nearest surcharge-free ATM? There’s an app for that! Or just look for the Allpoint logo on participating ATMs.

Mobile Application

Download the Allpoint ATM Locator app for iPhone, Android, or Windows Phone devices. In just a few simple steps, you’ll be able to quickly and easily find the Allpoint ATM nearest you – including directions.

As an Elmira Savings Bank Debit Card holder, you are not required to pay a surcharge-fee at Allpoint ATMs. However, when accessing your cash at an Allpoint ATM, you may be asked to accept the surcharge. If the surcharge screen appears during your Allpoint ATM transaction, simply accept the charge and proceed with your withdrawal. Once the transaction has processed, your receipt will indicate that you were not charged the surcharge-fee for the transaction.

*Not every retail location has an Allpoint surcharge-free ATM inside. Look for the Allpoint logo to ensure your transaction will be surcharge-free.

ATM Surcharge Free Network Information

Elmira Savings Bank customers have access to thousands of surcharge free ATM’s across the United States. Withdrawals done at an ATM with a SUM network sticker/label will not be subject to the surcharge fee assessed at the ATM. However, a small fee to cover the cost of processing the transaction at a non-Elmira Savings Bank ATM may be incurred.

Fraud Protection

We are committed to keeping your Elmira Savings Bank accounts safe from all types of fraud. To preserve the security of your debit card, Elmira Savings Bank cards are automatically enrolled for our fraud detection service. As part of this service, experienced fraud analysts watch for unusual activity on your debit card to ensure purchases are authorized by you. We are on guard 24 hours a day, 365 days a year to best protect your financial security.

Should unusual activity occur, you will be contacted by our Fraud Department through a text message, phone call or email to ensure the purchase is valid. If you are contacted regarding suspicious activity, keep in mind the following:

All communication will come from Elmira Savings Bank;

The last four digits of your card number will be included in the message;

You will be asked to respond with a simple “Yes” or “No” as to whether or not you made the purchase in question;

We will never ask for your account information.

In some cases, your card may be temporarily blocked for your protection until you respond to the communication. If you respond stating the purchase was valid, please allow 5-10 minutes for your card to be activated before making additional purchases.

Should you plan to travel out of the area, please review the Travel Notifications section shown below and contactElmira Savings Bank at 607-734-3374 to ensure your card remains open and available for use.

Travel Notifications

Are you planning a trip out of town and anticipate using your Elmira Savings Bank debit card? Contact Elmira Savings Bank prior to your travels to ensure your debit card works appropriately.

We understand you have a lot to do to prepare for your trip, but taking this extra step will avoid unusual transactions as being flagged as suspicious activity on your card. When your card is used in unordinary locations or transactions, Elmira Savings Bank’s fraud protection service may reach out to you through a phone call to ensure your purchases are valid. In some cases, your card may be temporarily blocked for your protection.

Ensure seamless use of your debit card by calling (607) 734-3374, visiting a local branch or logging into Online Banking to send a secure message. Please be prepared to provide the dates and location(s) of your travels, as well as a number at which you can be contacted.

And, remember to look for ATMs in the Allpoint and SUM Networks, which will eliminate any surcharge fees charged at the ATMs you use. Visit the Allpoint and SUM websites to find locations near you and to learn more about their locator Apps for ultimate convenience!

Disclaimer

Your privacy is very important to us.We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.

Third Party Website Disclosure

You are leaving Elmira Savings Bank's Web site and linking to a third party site. Please be advised that you will then link to a Web site hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Elmira Savings Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Elmira Savings Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.

Third Party Website Disclosure

You are leaving Elmira Savings Bank's Web site and linking to a third party site. Please be advised that you will then link to a Web site hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Elmira Savings Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Elmira Savings Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.

Third Party Website Disclosure

You are leaving Elmira Savings Bank's Web site and linking to a third party careers site.