Concierge Service

You dream it, Platinum Concierge can bring it to life. From restaurant suggestions, inventive ideas for memorable nights out to amazing places to visit while travelling, Platinum Concierge is at your service.

American Express Platinum Cards

Looking for something special? Then consider one of our Platinum Cards to experience a level of membership that complements and enhances your lifestyle.

If you like the finer things in life, then our American Express Platinum Cards would suit you. Designed to complement and enhance your lifestyle, our Platinum Cards enable you to accumulate rewards at accelerated rates, and personalized services such as Platinum Concierge1 and Canadian Platinum Lounge Benefit2 which comes with the The Platinum Card®.

Front of the Line®
American Express Cardmembers can purchase tickets to many sought-after events before they go on sale to the general public. During the specified sale period, tickets are available exclusively to all American Express® Cardmembers.3

The range of benefits and cover varies from Card to Card, so do have a good look to see exactly what each Card has to offer. Explore your options further by browsing the list of Cards in the menu to the left, or use the 'Compare these Cards' button near the top of this page to view all our Platinum Cards.

24/7 Customer Service

Your life doesn’t keep regular office hours, so neither do we. If you want us, there is always someone local to speak with you, 24/7, about whatever you need big or small. Wherever you are in the world.

Emergency Card Replacement

Lose your Card? Don’t lose any sleep. If your Card is ever lost or stolen, we’ll arrange to get you a new one as soon as possible. If it happens in a remote location, arrangements can be made to have a Card waiting at a point along your way.

Fraud Protection Guarantee

Use the American Express® AeroplanPlus®* Card online or off, and you won't be held responsible for any fraudulent charges, as long as you've taken reasonable care to protect your account details and PIN.

Manage your account online

With Online Services from American Express, you can stay on top of your account. Check statements, set account alerts and more while you’re on the go.

To save time, check here to see if you meet our standard eligibility criteria:

You are a Canadian resident and have a Canadian credit file.

You are of the age of majority in the province or territory of residence

In the past 7 years, you have not filed for bankruptcy.

Some Cards may have additional specific eligibility criteria, and you will be asked to provide employment, income and bank account information in order to submit your application.

Once you have found the Platinum Card that suits you best, make sure you read the important information, then hit the 'Apply now' button to begin the application process. At this stage, you can decide how you'd like your name to appear on your Card, and choose optional additional benefits.

Platinum Concierge – Upon authorization of the Platinum Card member, Platinum Card Concierge uses its best efforts to source or arrange the purchase of requested goods or services from a supplier. There is no charge for using the services of Platinum Card Concierge, however the Card member will be responsible for paying the supplier for any purchases and/or shipping charges you authorize, as well as any other fees or related costs that may apply. Amex Bank of Canada cannot be responsible for the acts or omissions of suppliers, and cannot guarantee successful fulfillment of Card member requests in all instances. This service may not be available in certain countries. Please call for details.

Canadian Platinum Lounge Benefit – Holders of eligible American Express Cards (“Eligible Cardmembers”) may access participating Canadian and International airport lounges (“Participating Lounges”) on a complimentary basis. Participating Lounges may change from time to time. To access a Participating Lounge, Eligible Cardmember must show a valid, unexpired eligible American Express Card, airline ticket for travel on the same day and government issued photo identification in the name of the Eligible Cardmember. Eligible Cardmember’s spouse and 2 children under the age of 21, or one travel companion, may enter a participating lounge as complimentary guests. Guest must accompany eligible Cardmember; show a valid airline ticket for travel on the same day and government-issued photo identification to access a participating lounge. International Plaza Premium Lounges, maximum of 2 hour stay. Québec City's Jean Lesage International Airport VIP Lounge, eligible Cardmember’s children must be under the age of 18. House rules, terms and conditions of Participating Lounges apply. Use of Participating Lounges is subject to availability. Unless otherwise stated, Participating Lounge access cannot be used in conjunction with any other offer or benefit and is subject to change or cancellation at any time.

Purchases must be charged in full to an American Express Card issued by Amex Bank of Canada. Subject to availability and to event and ticketing agent terms, conditions and fees. Not all seats are available. All sales are final. No refunds. No exchanges.

4. Account must be in good standing. To qualify for the 50,000 Bonus Membership Rewards points, you must have at least $1,000 in net purchases posted to your account in your first 3 months of Cardmembership. Purchases must be posted to your account on or before your three month anniversary date. Please allow up to six weeks for the welcome Bonus to be awarded.

5. Offer subject to change. Account must be in good standing. To qualify for the 40,000 Bonus Aeroplan Miles, you must have at least $1,000 in net purchases posted to your account on or before your three month anniversary date. Please allow up to eight weeks from the date the bonus miles were earned for the bonus to be awarded.

6. Bonus - Offer valid for applications received by American Express through the link provided within the webpage. Account must be in good standing. To qualify for the 2,000 Bonus AIR MILES reward miles, you must have at least $500 in net purchases posted to your account within your first three months of Cardmembership. Please allow up to eight weeks from the date the bonus reward miles were earned for the bonus to be awarded to your Collector Account. This offer cannot be combined with any other offer. Subject to change without notice.