No. You need to be a CIMB Bank/CIMB Islamic account holder and must also be a registered CIMB Clicks user to access our OctoPay services. For more information on account opening as well as enrolling for CIMB Clicks, please call our Call Centre at 1 300 880 900 or 603-22956100.

The OctoPay app is hosted on secured Bank servers and is made available on Facebook through a secure SSL connection. OctoPay app can only be accessed via HTTPS browser setting, which is why it’s important to change your Facebook settings to https.

The Bank does not transfer any of your data to Facebook. Your bank account information can only be accessed by you through your OctoPay app on Facebook after a successful "Registration & Activation", which incorporates a strong 2-factor authentication and set up of a personalised password. We would also need your cooperation to not share your login credentials with others. This way, no one can access your account through OctoPay.

OctoPay is integrated into our Fraud Analytics system to track suspicious activity. Also, all monetary transactions are secured with TAC which will be sent to your handphone number that you have indicated.

Your OctoPay will not be compromised as long as you do not reveal your OctoPay password. OctoPay does not reside in the Facebook platform, but resides in CIMB Bank's secured site. If you’ve revealed your OctoPay password, you can just reset it at CIMB Clicks. Your CIMB Clicks password remains secure as long as you do not reveal it.

Apart from an Internet enabled computer, there is no added hardware requirements needed to access this service. However, for optimal performance and efficiency, it is highly recommended for your computer to have sufficient resources and good Internet connection (minimum 28kbps).

Should you experience any interruptions at any stage while performing a transaction via OctoPay, you are advised to check the status of your transaction by logging into CIMB Clicks View Clicks Transaction History or by calling our Call Centre at 1 300 880 900 or 603-22956100.

Yes, but we advise you not to. Should you need to, please ensure that your OctoPay password and account credentials are not revealed to anyone. You are advised to memorise your password and not write it down. Before leaving the terminal, please ensure that you've logged out of OctoPay and have cleared the browser's cache memory.

It will be easier and more fun to do basic banking transactions in the Facebook environment with friends and family such as transferring money and purchasing prepaid airtime. The Coinbox feature is also a unique feature that is not available in CIMB Clicks.