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Introductions and Objectives Self-introductions – Who you are, what you do, where you do it – One challenge Goal & Objectives – Goal: Provide attendees an overview of general contracting language, purpose, and examples of contract language related to providing human service and public transportation – Objectives Understand what is being said, who is to do what, and how to resolve differences Identify contracting solutions Interact with and learn from each other Have fun!

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Overview Why? Definitions Regulations Scope of Work Monitoring What if….? Other

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Definitions of Key Terms (contd) Driver- or vehicle-hours: when the vehicle is on its way to pick up or is actually carrying a passenger. Passenger- or revenue-hours : when the vehicle is actually carrying a passenger. Passenger- or revenue-miles: first pick-up to last drop-off minus driver breaks and lunch. Vehicle-miles: pullout to pull-in.

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Scoping Questions to Answer What is to be done? Who will do it? – Who will provide what? How will it be done? Where will it take place? When is it done? How will the quality of the services be measured? What happens if agreement is/not met? – How will you know?

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Monitoring Effectiveness : a desired level of service as measured by predetermined standards... Efficiency: maximum service for minimum cost, subject to minimum service criteria... Productivity: the relative operating efficiency of a transportation service, usually expressed as the number of passengers carried per hour or per mile of vehicle operation. Reliability: the variability of predicted and actual waiting times, punctuality and arrival times; also dependability.