Beginning in July 2008, the majority of our customers are billed on a quarterly basis. One third of our customers are billed each month to distribute the workload and cash flow as evenly as possible over the year. Each quarter contains 3 billing cycles. Cycle #1 customers are billed during the first month of the quarter - January, April, July and October. Cycle #2 customers are billed in February, May, August and November. Cycle #3 customers are billed in March, June, September and December.

We are happy to bill customers monthly if they wish. This is a popular option for some residents that participated in the monthly billing pilot study and with customers that want to monitor their water use and related expenses at a finer scale.

Manganese Advisory

The Perkins Row well exceeded MassDEP's limit of 0.3 milligrams per Liter during the summer of 2016. Both water sources are now below State manganese limit. The advisory will remain in place until the treatment plant is built and in operation.

Water Treatment Plant Information

A Special Town Meeting held on June 20, 2017 approved $10.4 million for the construction of a water treatment facility. We expect construction to begin during the summer of 2017 and for the plant to open in the spring of 2019.