ITIL® Planning, Protection & Optimisation4½ Day Course

This 4½ day course leads to the ITIL Certificate – Planning, Protection and Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service... READ MORE

Price:
£1,350*

Ref:ITIL-PPO

Exam: Planning, Protection & Optimisation (£215ex VAT )

* Initial price shown is the base price for courses at Heywood.Other venues may have additional supplements.

ITIL® Planning, Protection & Optimisation

Description

This 4½ day course leads to the ITIL Certificate – Planning, Protection and Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a deep understanding of Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to four will consist of detailed learning activities with evening assignments. The morning of day 5 will be devoted to the examination which will be completed before lunch.

Topics

• Service design in PPO and lifecycle context
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
• Capacity management as a capability to realize successful service design
• Availability management as a capability to realize successful service design
• IT service continuity management as a capability to support overall business continuity management
• Information security management as part of the overall corporate governance framework
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations
• Organizational roles relevant to PPO

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.