Reports

In this report, SSON takes a look at the strategies New Zealand Post, Auckland Council and Victoria Police are using to transform their back-office through people and processes and how this is driving productivity and reducing inefficiency throughout each organisation.

Featuring perspectives from Queensland Shared Services, Western Sydney University, Australia Post, South East Water and the Department of Finance UK, this tool-kit is a step-by-step guide for public sector organisations to learn how to improve service delivery and back-office operations.