Symptoms

ERROR-----------------------Oracle Sales Cloud for Outlook - User ProfileUnable to load the user profile due to an unknown error.

STEPS-----------------------The issue can be reproduced at will with the following steps:1. After re-installation of OSC for Outlook;2. User received error when trying to download the package / first sync process

BUSINESS IMPACT-----------------------The issue has the following business impact:Due to this issue, users cannot perform sync with Sales Cloud