Please note that this extension is provided as is. It is recommended to always backup your installation prior to use.

Overview

Product Questions by aheadWorks

The Magento Product Questions extension enables your visitors to ask a question directly on the product page. The store administrator reviews the questions and gives answers himself or allows other visitors to respond to them. Since version 2.0, this new (and unique) feature allows you to quickly drive the content of your Magento store and grow powerful community.

The question and answer appear together on the same page. Questions and answers can be shared to multiple product pages.

The Magento Ask a Question module uses email notifications to inform the administrator and buyer about new question/answer and its status update. You can also send emails to clients suggesting to answer the question about the product they have already bought.

Integration with Points & Rewards gives an extra option of rewarding your clients with points for their answers.

Integration with Help Desk Ultimate 3 allows support staff to stay informed about every new inquiry: the product questions are parsed to Help Desk tickets.

Features for visitors/customers

A one-click form to ask a question
The Magento Ask a Question module adds a special “Ask a Question” form on every product page and allows your store visitors to acquire all the required information.

Questions bank
All questions with replies are displayed below product description. Your potential customers can refer to previous questions asked by other visitors like them and gain from the answers to those questions.

Interaction with other clients
The module gives your clients a possibility to share the gained experience with your company and products by answering product-assigned questions from other clients. As all questions and answers connected with the item are displayed on the product page, users can easily check them and find some additional and useful information. The most helpful questions are shown first (both administrator and visitors can rate helpfulness).

Product Questions tab in My Account
The Magento Ask a Question module adds a special tab into customer’s account area, where a user can observe whether the question is approved and answered, check the status of the replies, and see the link to the products he/she has discussed.

Privacy option
Let your visitors feel safe and private on your website by allowing them to make their questions (with answers) invisible for other users. A customer can make his question a private one. Private questions will be answered via email only and won’t be displayed in the frontend.

Features for merchants

Create new and submit visitor’s questions in the backend
* decide who can post questions: customers and/or guests
* let all visitors rate helpfulness of questions
* edit questions before approving
* view pending questions in a special tab
* create questions from the backend

Assign most popular questions to specific product pages
If a question asked about one product can be applied to other products or relevant to different websites, you can make this question visible on:
* specific product pages
* pages of required attribute set
* specific websites
* all product pages

The answers to this question will be shared on all the above listed resources as well.

Answer questions from the backend or let visitors do your work
Every time new questions and answers are published, the content of product pages is refreshed what attracts additional relevant search traffic. You can supply the content yourself by adding any number of answers from the backend (as administrator, customer, or guest) or let visitors post replies. The Magento Product Questions extension gives you a possibility to decide who can write answers:
* only registered customers
* only registered customers who bought the product
* both guests and registered customers

In such a way, your visitors help you keep the content of product pages relatively fresh and increase your website traffic.

Add more value to replies – invite buyers to answer questions via direct emails
Let your potential customers view feedback from other buyers. Invite clients to answer questions about the product they have already got by sending direct product questions emails. You can configure which customers will be notified about the question according to the date of the purchase and be sure that only up-to-date replies will be given.

Fully customizable emails to notify about new Q&As
With the help of the module, both you and your customers can be easily informed via emails about a new question/answer, status update. The Magento Product Questions extension gives you a possibility to make professional-looking emails without any difficulties:
* add rich content using HTML or plain text
* set up the sender name to be displayed in the “From” field
* insert product page link to view a new question or answer
* add the unsubscribe link to let customers change their subscription settings

You can also enable auto-responding notifications sent to customers providing any instant information or letting them know that you will get back to them in the nearest future.

Changelog v.2.0.1

+ Show total answers in the Manage Questions grid
+ Custom position for the block with questions on the product page
* Incorrect position of the New Answer form in the backend after a window resizing
* Questions disappeared after a page refreshing
* Problem with emails web copies removal
* Buyer’s name wasn’t shown in emails
* Problem with admin permissions

About the Developer

Great Service
Although waiting a day in between for US/EUR time difference was annoying, Aheadworks has some of the best customer service out there. I highly recommend them.
January 23, 2015

Truly useful extension
Long story short, great extension, great support !
Thanks you !
November 27, 2014

Great extension and support!
Great extension and support!
We had a issue with inastallation on our site that was not caused by the extention. Aheadworx fixed it in just hours!
I can really recomend both the extension and purcasing extensions from Aheadworx!
November 14, 2014

Recommendation
Hi,
I currently don't write reviews....but in this occasion I was surprised with the great support this people gave me.
I have multiple extensions installed on my Magento system, and the support people fix a compatibitliy issue.
I must say this guys rocks ! Very professional. Buy with confidence.
February 12, 2014

Very nice extension
This is our first Magento shop an so we have little experience adjusting the shop and the extensions to our needs. Still we could adapt this extension very easily to our likes (for example put just the answers in an tab view provided by another extension). Our shop isn't live yet, but our testers really liked the simplicity of asking product related questions, which are the majority of all feedback questions by far.
August 30, 2013

Great Extension from a Great Developer
I've used aheadWorks a few times and am pleased to recommend them. The extensions work as described and their support is stellar.
The price of having them install the plugin is worth it.
You won't be disappointed with them.
July 17, 2013

very great extension i recommend, easy installation, many helps, many thanks!
December 29, 2012

Product Questions has been updated to v.1.4.2 and is now compatible with Magento 1.6.1.0
November 4, 2011

I was going to hire a programmer to develop such feature at my site before I found that it's already exists. Great addon. Worth its price. I've asked aheadworks to install it for me and now it works perfectly
April 15, 2011

Do NOT buy this extension. I cannot get it to work on my site and aheadworks support will not respond. Unfortunately I bought a number of extensions from them, and most do not work. Very disappointed and I want to save others the same fate. I will be attempting to get my money back.
January 25, 2011

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Answers

Our Product Questions extension does have a common questions list, all the questions can be viewed in a separate backend grid.This grid can be filtered/sorted by Storeview, questions status (replied/not replied), etc.You may want to check the extension's backend demo, the grid can be found in Catalog-> Product Questions-> Questions.As for using images in replies - unfortunately, our extension does not allow it, as well as it does not support any other types of attachments.However, the Product Questions extension is integrated with our other product, Help Desk Ultimate - if the 2 are used in conjunction, you will have the ability to send over files when replying to a question.For more details, please, contact our support service.Thank you.

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