Tag: Issue 27

Alexa, order a 12-pack of toilet paper, a case of bottled water, and a bag of tortilla chips. Welcome to the new moment of truth. There is no shelf. There is no cart. There is no register. There isn’t even a laptop or mobile phone. There is only a talking cylinder on a kitchen table....

On January 4, Macy’s, the nation’s largest department store chain, announced it would cut 10,000 jobs and close 68 stores. One week later, Amazon said it would add 100,000 jobs in the U.S. The timing of these two announcements is not a coincidence, but inextricably linked and together represent the two competing stories of retail’s...

Amazon’s growth, and let’s face it, domination, has not been an accident. Yet it has come at the cost of some…retail salespeople, store closures and even Walmart. This year marks the 3rd Amazon Prime Day, let’s take a look at how Amazon has grown and what it means for the future of the industry. Amazon...

A new party has joined the purchase decision process. Enabled by data, digital assistants are poised to propel a new round of disruption coined “conversational commerce.” Consumers will at once become more accessible through individualized, contextual, in-the-moment messaging and less accessible thanks to the rational algorithm-driven suggestions coming from their digital assistants. Brands will need...