I need information about assistance for passengers with reduced mobility

I need help checking in for my flight

I want to find an Air France ticket office

Specify your request

I want to change my booking or Options

I want to cancel my booking and request a refund

I want to cancel an Option and request a refund

I want to cancel my insurance

I want to find a ticket office where I can change or cancel a ticket

Specify your request

I want to report a missing baggage item

My baggage has been missing for 3 days or fewer

I want to request a refund on necessity purchases

My baggage has been missing for more than 3 days

My baggage has been missing for more than 21 days

My baggage has been damaged

An item is missing from my baggage

I have lost or found an item in an aircraft, lounge or public area

Specify your request

I need a new password

I need to update my personal information

I want to request a Flying Blue card

I want to claim missing Miles for a flight

I want to claim missing Miles with a non-airline partner

I want to book a reward ticket

I want to change or cancel a reward ticket

Specify your request

I want to claim compensation

I want to request a refund for my unused ticket

I want to request written proof of a delayed or canceled flight

I want to track an existing claim

I want to add information to an existing claim

I want to cancel an Option and request a refund

I want to claim a refund for unexpected expenses (taxi, etc.)

I want to make a request/suggestion/comment

I want to make a request/suggestion/comment

I want to track an existing claim

I have a problem with my Option

I want to track a refund request

I have a problem with my HOP! Pass

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REQUESTS/SUGGESTIONS/COMMENTS

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!

For flights operated by Air France, Joon or KLM: If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.

If your request concerns a flight operated by HOP! and your flight number begins with A5 (e.g. A51234), please submit your claim on the HOP! website.

If your flight is operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact us:

Please clearly state your name, postal address, and contact details, your flight number and travel cabin. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.