Service Mapping can perform discovery based on data collected using the Netflow protocol. Netflow is a protocol that Service Mapping can use to collect data about CIs and their connections along with Netstat and lsof commands.

Business service maps use map indicator icons to display additional information for a CI by displaying its related records such as alerts, outages, incidents and problems. Map indicators are available in business service maps for discovered and manual services, only in View mode, and only for current time views.