Unified Communications

This post is intended to help Global Knowledge students navigate Avaya’s new and improved certification web page. Please always check avaya-learning.com for updated certification curriculum and exam objectives.

According to the 2017 Global Knowledge IT Skills and Salary Report, 86 percent of the more than 14,000 respondents hold at least one certification. If nothing else, this should be a huge indicator that certifications...

RTMT provides a set of canned views of both system resources and application counters that provide you with a snapshot of your environment right out of the box. Read on to learn how you can...

If you’re in IT, you’ve likely heard the saying, “In technology, the only thing constant is change itself,” and boy is that right! For technical companies, if you are not moving forward, then you’re falling...

With the advent of video use in our everyday communications, a number of questions commonly surface. One of them is the question of terminology. What's the difference between video conferencing and telepresence? What is meant...

There are many zones in Cisco TelePresence products; so many, in fact, that there is a lot of confusion about the different zones and their uses. This post should help clarify the many zones and...

According to the U.S. Bureau of Labor Statistics, the most recent recession began in December, 2007 and ended in June, 2009. While that may technically be true, many of the statistics that describe the current...

One of the interesting aspects of the IT industry is the continuous need to update current skills and learn entirely new ones. There are far too many skills for an IT pro to even attempt...

How can you help your customers be more productive? Save money on travel? Open new revenue streams? Or meet sustainability goals? One option is to introduce them to TelePresence, a communications format for providing a...

New research from Siemens shows that whilst the growth of mobile workforces is fueling a demand for cloud-based unified communications (UC), gaps in critical skills areas are slowing down the adoption of such solutions.

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