Customer Promise

* in rare instances new parts may not be available - we will always keep you informed

Please Note

This repair will not fix any unrelated, untested or any unreported faults.

If you feel there may be more than one primary fault, we recommend booking your device in for our advanced diagnostic service.

In some instances the repair may result in data loss, this can include: files / contacts / photos / videos or music. It is highly recommended to BACK-UP your device to a computer or the iCloud before presenting it in-store or sending it to us via our postal repair service.

Every phone or mobile broadband device has a unique 15 digit numerical code, called an IMEI number. You need to find your IMEI number if you want to unlock your device to use with other networks. You can find your IMEI by entering *#06# on your call screen. Please call 0121 444 4448 if you require any help.