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Whoever is in charge of the billing department should be imprisoned for their strategies. The business part of this hospital is sickening. More people in suits than scrubs walking around. MANY good employees... more but they are all nurses and other "lower level" staff. The doctors usually walk around like they own all of Albany. Had a friend who was harassed daily to pay for a $40 bill for his "common law" wife who had a heart attack and died. An ambulance trip basically, and they would barely give him info because they were not legally married. But you are going to harass a man who just lost everything basically to collect a tiny bill that is meaningless to the salaries some of ya'll make?! It's sickening!! Currently going through an issue with a bill that it wouldn't let us pay (it said $0 due but we were told it was in the $30 range) and now it's in collections. Fix your garbage system and way of treating people you crooks. Pheobe is a tax free Monopoly but is getting rich screwing people over. Go somewhere else unless it's a life or death issue...even then go out of town if you have time. Ask around for malpractice issues, you'll hear plenty.

Honestly if I could put no stars I would. My boyfriend got into a bad accident and had to go here. He ended up with several broken bones and they only found a few in one of his hands yet his other hand... more (that he complained about the whole time) was also broken. He had blood clots from the accident that they never found which is why he had so much pain in one leg and he couldn't walk much. They shrugged all of it off thinking he just couldn't handle the pain and pretty much drugged him up the whole time. He can't remember the whole hospital stay at all. This hospital needs to get shut down ASAP! Never go there for ANY reason. We'll never go back no matter what.

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

N/A

My room and bathroom were "Sometimes" or "Never" clean

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How was the area around your room?

The area around my room was "Always" quiet at night

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The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

N/A

No

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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

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7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 100%(2% above the national rate)

Aspirin prescribed at discharge

Rate - 100%(1% above the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Rate - 88%(8% below the national rate)

Preventive Care

Immunization for pneumonia

Rate - 93%(1% above the national rate)

Immunization for influenza

Rate - 90%(equal to the the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 97%(1% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Rate - 24%(18% above the national rate)

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Rate - 14.4%(0.8% below the national rate)

Pneumonia (PN) 30-Day Mortality Rate

Rate - 14.2%(2.3% above the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Rate - 18.0%(0.3% below the national rate)

Heart failure (HF) 30-Day Readmission Rate

Rate - 21.6%(1.4% below the national rate)

Rate of readmission after hip/knee surgery

Rate - 5.0%(0.4% below the national rate)

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 16.3%(0.3% above the national rate)

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