What You Need To Do If Your BDO ATM Card Was Stolen/Lost?

5:20:00 PM

Recently, I got some problem with my stolen ATM card. My wallet was robbed while me and my husband was waiting to take a bus. There are a lot of people squeezing each other, waiting their turn to get a bus then suddenly I felt my bag was touched and as I checked, my wallet was taken. He got all my money and my precious cards (I mean ID's and collection of membership card). It was really nerve wracking to be in that situation. I hate those kind of people.

Anyway, moving forward, I have to process a card replacement so let me give you the step by step procedure which I personally did. (Remember this is for BDO account holder).

1. BLOCK YOUR CARD

This is the first thing you need to do. As soon as possible call BDO Customer Contact Center and request them for card blocking. Inform them that your card is lost or stolen. Their phone number is (+632)631-8000. Click here for domestic and international toll-free numbers.

2. TALK TO YOUR HR (if you are employed)

Ask your company's HR what are the steps you need to do if your card was stolen or lost. There are HR companies who will process your application for card replacement, so better ask them about this.

3. GO TO YOUR COMPANY BRANCH ACCOUNT/ISSUING BRANCH
Unfortunately, our HR don't process this kind of application, which is why I need to do it for myself. Go to your company's branch (for payroll account) or issuing branch (for savings account holder) and file an affidavit of loss. NOTE: Please don't forget to bring any valid ID.3.a. In case you need to withdraw your money first before filing an affidavit of loss, there's a charge of P100 and you need to present 2 valid ID, atleast 1 government ID.

4. NOTARIZE THE AFFIDAVIT OF LOSS

You will need to fill out the form and find a notary public near the place. I had my form notarized at DHL Makati Ave. for P104. It will only take 5-10 minutes.

5. FILE THE NOTARIZED FORM

After notarizing your affidavit, file it at your issuing/branch account. There is additional fee of P120 for card replacement. It will take 2-3 working days until you got your new ATM card.

TAKE NOTE!
a. If your ATM card is a payroll account, you won't be able to withdraw your money over the counter unless, you withdraw it at your branch account.
b. Don't forget to bring valid IDs and money for filing affidavit of loss. It's not FREE even if your card was stolen.
c. I highly suggest to enroll your card for online banking to manage your savings/income online.
d. Change your card's pin as soon as you get it.
e. Your card will be activated within 24 hours.

Oh my losing your cards are the worst! :/ Including the hassle of contacting your local bank to have them cut the old one and replace it with a new one. Definitely a practical must-read for everyone! :)

My mom experience the same thing.. not with BDO but with BPI.. her wallet was stolen and all her cards where in there... I'm not sure what she did but it took awhile before she get the replacement and I still remember how stress she was .. worrying that her funds were all taken and withdrawn ... good thing the amount was retrieve

I always take 3 wallets with me whenever I travel, one full of my 'actual money', one full of my valid ids and one of my savings ATM card. In that case, I'll still have my IDs hopefully when a snatcher attempts to steal my wallet. hopefully anyway hahaha!

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hello i lost my bdo debit card earlier and i block immediately, good thing my salary has never been deducted from someone else. my question is when i file an affidavit of lost should i ask first our hr company in manila or all by myself will gonna process everything? since its still the same debit number when i get the new one.im in cebu city by the way and our main hr company is in manila and my debit card was issued it in manila, and according to customer service of bdo its ok to get a new debit card in any branch of bdo.