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Cruelty had been “normalised” in parts of the NHS, the Health Secretary
declared yesterday.

Jeremy Hunt said that the decline in standards of care in the health service
was perhaps its biggest problem. In a
speech to the King’s Fund think-tank, he said that “coldness,
resentment, indifference, even contempt” were so deep-seated that they had,
in some cases, become part of the fabric of the health service.

Managers who let this happen should be sacked, he said. Too many hospital and
care home bosses were “blind to the realities of what’s happening
day-to-day”, he added.