Inter-Tel Axxess holding.

At work we have the Inter-Tel Axxess phones. Whenever I place a call on hold, it stays on hold for a couple of minutes and then rings back to me. If I am away from my desk, I lose the call.
Is there any way to keep the call just on hold without having it ring back to me?
Thank you.

3 Answers

In System Timers there is a Hold timer and an Alternate Hold timer. The max that you can extend it to is 255 seconds. Please be advised that this is a system wide timer. If you are the only one that wants this then you should change your keyset to have the alternate hold timer and then extend it to 255. If you want this system wide then you should change the Hold timer and you should be good to go.

There is a timer option in programming called on-hold recall or Hold recall etc.. This would need to be changed by someone who has access to system wide programming features and cannot be changed on a per-phone basis.

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The Inter-Tel will not allow you to leave the conference without disconnecting the outside parties, this is the system design. The hold recall time could possibly be increased to reduce the aggravation.

Try 325. Not sure if your system admin necessarily wants this feature turned off though. In my case we don't have an overhead speaker for dedicated paging so we programmed all handsets to page through the phone speakers. Your system admin probably has your phone in a page zone if the 325 shortcut works so you might want to ask before your turn it off.

Possible loose connection in the telcom room or room jack. Try re-punching all the connections that relate to that phone and test again. No special cables needed for exec. phone, just a single pair as any other.

You definitely need to have a local phone installation company come in and help you with this. Axxess system setup and programming is extremely complicated for someone that has not worked with it and it requires specific software to make program changes. If you know the company that installed (or services) the system you should call them.

Inter-Tel Axxess uses programming software specific to the version of software in the phone system. So, you need to know what software the system uses. If you do not already have the programming software... it's a huge hassle.
The software is only available to Inter-Tel distributors.