How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 9:13 a.m. today, power has been restored to all customers in Long Beach, however some customers who have been on generator power may experience temporary outages as we connect them to the network as safely as possible.

We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We have opened our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

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Payment Options

Take advantage of Online Payment, Direct Payment, and Budget Assistant to help you pay and manage your bill on time, visit My Account

If you are having difficulty paying your bill on time, let us know. You may be eligible for a payment arrangement or other financial assistance. To learn more about your options call us at 1-800-950-2356.

Other Ways to Pay

Pay by Mail

You can send us a check or money order with your payment stub using the envelope we provide with your bill. Don’t forget to write your account number on the check and never send cash. You can also use your own envelope to mail your payment to the following address:

Use Life Support? Get Bill Support

If you or someone in your household uses electricity powered life support equipment, you can apply for an additional, lower cost energy allowance through theMedical Baseline Program. Qualified customers will get an additional 16.5 kilowatt hours per day at the lowest baseline rate, which could mean a significantly lower monthly bill.

Use Your Own Service

You can pay through a bill payment service provider such as a bank, Internet service portal or an online brokerage service that lets you pay all your bills through one website. Contact your financial institution for more information.

Pay In Person

Use our Authorized Payment Agency (APA) Locator to find the agency nearest you to pay in person at no additional charge. Give the clerk the payment stub from the bottom of your bill and keep your receipt for future reference.

QuickCheck

QuickCheck lets you pay your bill securely by phone using your checking account information. No enrollment is required. You can use our automated phone system or speak to one of our service representatives. Payments made before 6:00 p.m. weekdays will be credited to your SCE account that same day. Payments made after 6:00 p.m. or on weekends or holidays, will be credited the following business day. A QuickCheck payment can be made 24 hours a day by calling 1-800-655-4555.

Pay By Phone

Pay By Phone lets you pay your bill securely by phone using your checking account information. Pre-enrollment is required with a short waiting period before you can utilize this option, but once enrolled, is a quick and easy way to pay your bill without having to re-enter all of your banking information every time you pay.

You can use our automated phone system. Payments made before 6:00p.m. weekdays will be credited to your SCE account that same day. Payments made after 6:00 p.m. or on weekends or holidays, will be credited the following business day. A QuickCheck payment can be made 24 hours a day by calling 1-800-655-4555.

Credit or Debit: Play Your Cards Right

Not registered for My Account? You can still pay your bill online, using your checking account. Residential customers also have the option to pay online with a MasterCard® or debit card, or accepted ATM card, for a $1.75 convenience fee. You can pay online with peace of mind—it’s easy, fast, convenient and secure—and make mailing paper payments part of your payment history.

Payment Arrangement with My Account

If you are having difficulty paying your electric bill on time, you may be eligible for an Online Payment Arrangement through your My Account. Please contact us before your payment is due so we can review your request.NOTE: If you are unable to enroll in My Account and owe a past due balance, you may be eligible for a minimum of three months to repay. Please call us at 1-800-950-2356 to make payment arrangements and learn about other financial assistance programs.

Accounts not eligible for Online Payment Arrangement:

Non-residential accounts

Closed accounts

Deposit accounts

Accounts not considered in good credit standing with SCE. Customers with "Cash Only" accounts are not eligible, however, you may be eligible for Online Payment if there are no additional returned items on your account for the next six months

Accounts enrolled in SCE's Direct Payment

Accounts enrolled in Level Pay Plan

Accounts being billed by an Electric Service Provider (ESP) other than SCE

E-mail us with any questions, we’ll respond within 24 hours (Monday through Friday, excluding holidays). Or, you can contact us at 1-800-950-2356, 24 hours a day.

Level Pay Plan

If you’re a home or small business customer you can sign up for our Level Pay Plan, which allows you to spread the cost of high summer or winter bills over an entire year. Based on your recent usage history, we estimate one year’s cost and then calculate a monthly average that you’ll pay for 11 months. On the 12th month, you'll receive a settlement bill showing either a payment due, or a credit to your account based on how much energy you used.

If you are a Catalina Island Residentplease call us at 1-800-367-8851 so that we can help you enroll in the Level Pay Plan.

Friendly Reminder Program

Our free service gives helpful reminders to pay your bill if you’ve been sick, travel frequently or just need some help to pay your bill on time. Just download, complete and mail in the Friendly Reminder Program Form to designate someone whom we can contact through the mail if your bill isn't received on time.

Designated persons are not responsible for paying your bill, but they can provide an extra reminder when your bill payment is due. Since customer account information is confidential, both the customer and the designated person must sign the application card in order to participate. Call 1-800-655-4555 if you have questions.

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Your Bill. Simplified.

This example of a bill shows you where to find all of the important information on your own bill.

Your customer and service account numbers are located together. Include your customer account number on your check or money order.

Account Information

A summary of the total amount owed on your electric bill.

Account Summary

This month’s and last month’s meter read, usage information and your meter number.

Current Usage Information

This graph identifies usage patterns and tracks your conservation efforts. View your daily average electricity usage by month for the past 12 months and compare to a prior month with in the past two years.