customer service

UK carrier EE is being criticized for its new customer service system that allows some customers to pay to jump to the front of the call line. If you agree to a 50p fee, you will be able to speak to the next available representative rather than wait in line like everyone else. The move has sparked outrage, with many customers taking to social media, lambasting the carrier. EE still promises...

Sprint's ongoing effort to turn around customer service and market appeal has recently brought us some game-changers from the third-largest carrier in the U.S. Today they announced the Sprint Free Guarantee which offers total satisfaction or your money back within 30 days. While some states have laws that allow for grace periods, customers are still allowed to be charged for their minutes and...

Looks like Google's Phone Support for the Nexus One just went live. You can ask for help regarding your Nexus One's problems by calling 1 (888) 48-NEXUS which is 1-888-486-3987 in simple numeric form. The line is open from 7:00 AM to 10:00 PM PST so hopefully you can get some answers to your questions, solutions to your problems, or just a nice person to talk to on the other end.[google support...

Google is currently looking for a customer phone support expert to manage a new Phone Support team for Android/Nexus One. Which means, yep, Customer Phone Support will finally be available to Nexus One users. To quote Google on the job responsibility of the Phone Support Program Manager:[The position will be] responsible for ramping up and managing operations of Google’s telephone support for...

OK, you wanted to know what T-Mobile's doing about 3G problems with the Nexus One. Here's the ugly truth. Above are some of the bullet points customer-service types are being given, at least as of Jan. 9.Pretty basic troubleshooting steps here, such as making sure you're actually in a 3G-covered area, power-cycling the Nexus One, trying other 3G-enabled phones and the like. It does note that when...

Before we moved over to the G1 & T-Mobile, we were AT&T users. So imagine our shock when we first called into T-Mobile customer service to ask some basic questions regarding the G1. The T-Mobile people were just. so. nice.
A lot of people make a big deal about T-Mobile's excellent customer service and we tend to agree with them, T-Mobile really goes the extra mile in making their...

It's now been a week since most of the G1 pre-orders were delivered and many users are running into the problem of having no data. The culprit? Well, T-Mobile. The pre-ordered G1s came with a free week of T-Mobile data services and well, that week is now over. Therefore, T-Mobile blindly shut off data to the G1 and forgot to activate your paid data plan.
It's annoying to fix because you either...

Portions of this page are modifications based on work created and shared by the Android Open Source Project
and used according to terms described in the Creative Commons 2.5 Attribution License. AndroidCentral is an independent site
that is not affiliated with or endorsed by Google.