Extended Stay America - St. Louis - O' Fallon, IL Reviews

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Ratings based on 358 Verified Reviews

3.8 out of 5

77% of guests recommend

3.9 Room cleanliness

4.1 Service & staff

3.8 Room comfort

3.8 Hotel condition

Expedia Verified Reviews

2 out of 5

by A verified traveler

Posted Jul 14, 2017

Room dirty. Dog must have been in it because you could smell the urine on the floor. Bedsheets had visible dirt on them. I would not stay here again. Staff was great though. Very nice staff. Fellow worker also had disappointing experience and left and went to another hotel. Definitely wouldn't pay to stay here again.

Comment from Hotel Management

Jul 16, 2017 by General Manager, Hotel Management

Lynn, on behalf of our entire team, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We have addressed this matter with our housekeeping associates in detail so that this matter does not happen again. We do hope you will consider giving us another opportunity to prove ourselves.
Sincerely,
General Manager

1 out of 5

by A verified traveler

Could not get toilet paper.

Posted Jul 8, 2017

Thru out my stay I never asked for anything. But when I asked for toilet paper. Front desk person told me that they were out of paper. So I had to go buy my own toilet paper.

Comment from Hotel Management

Jul 12, 2017 by General Manager , Hotel Management

Thank you for taking time to review our hotel. Please accept our apologies for the service issues you experienced and for our lack of responsiveness. Your concerns will be shared with the management and team to improve our service delivery. We appreciate your business and hope you will give us another chance to prove that to you.
Sincerely,
General Manager

4 out of 5

by Jeremy

Posted Jun 27, 2017 on Hotels

Comment from Hotel Management

Jun 29, 2017 by Manager, Hotel Management

Jeremy, thank you for rating your stay at Extended Stay America - St. Louis - O' Fallon, IL. We appreciate your feedback and are g;ad that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon.
Sincerely,
General Manager

3 out of 5

by A verified traveler

Posted Jun 26, 2017

The grab and go breakfast was sad. Bad coffee, granola bars, muffins and hot water to make tea, cocoa or oatmeal were the only choices. Fruit or yogurt would be a nice addition. The beads were tiny with only about six inches between the bed and the wall. I'm a small person, but had difficulty getting to my side of the bed. The room would be ok for one or two travelers, but our family of four was very cramped. The amenities are bare bones.. cheap towels and sheets, and only two plastic cups. Because you have an ice tray in your tiny kitchenette, the hotel does not provide an ice maker. The hotel is at a good location- very close to the sports park where our baseball tournament was held. The area is nice, you can find decent dining (including real breakfast) nearby.

Comment from Hotel Management

Jun 28, 2017 by General Manager, Hotel Management

Thank you for reviewing your stay with us. We are sorry to know your bed was not comfortable for you and your family and that our amenities did not meet your expectations. Your feedback is vital and it will be used as a tool to improve our facilities and amenities. On a pleasant note, we are happy you liked the location of our hotel which was perfect for your needs as well. We value your business and hope you will consider us again the next time your travels bring you our way.
Sincerely,
General Manager

3 out of 5

by Donna

Dog barking

Posted Jun 22, 2017 on Hotels

It was fair overall. Place was clean and easy access to local places. However, the guest next door to us had a dog and was barking all night long. It kept us up all night.

Comment from Hotel Management

Jun 24, 2017 by Manager, Hotel Management

Donna, thank you for taking the time out of your day to leave us your feedback of our hotel. We are pleased you had an overall nice stay and loved the cleanliness of our property. However, we apologize about the dog barking and the disturbance this caused. We would have been happy to address this issue if you had alerted our front desk staff, so they could have a conversation with the pet owner to reiterate our pet policy. We hope you will return as we would love to provide you with a better experience
Sincerely,
General Manager

3 out of 5

by Carol

Bad smells

Posted Jun 5, 2017 on Hotels

The first room i was given had a very strong cleaning product odor, no towels and one of the beds was not completely made. The second room also had an unpleasant odor.

Comment from Hotel Management

Jun 7, 2017 by Manager, Hotel Management

Thank you for choosing to stay at our hotel. We are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it never happens again with our future guests. It was a pleasure hosting you, and we look forward to welcoming you back soon!
Sincerely,
General Manager

3 out of 5

by A verified traveler from M

Close to St. Louis, MO

Posted May 31, 2017

Awful hotel staff that checked me in! Breakfast?! Totally sucked! Warm coffee and pre-packaged stale muffins. The bed and pillows was ALL this place had going for it! Thank God it was just a stop over to NOT sleep on my car! Hotel staff acted bothered about her job! Never again!!!

Comment from Hotel Management

Jun 2, 2017 by General Manager, Hotel Management

We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.
Sincerely,
General Manager

3 out of 5

by Surya Kiran

Dont expect too much

Posted May 30, 2017 on Hotels

Pros :
Booking process was hassle free via Hotes.com. Given a room as soon as i arrived the hotel
Rooms are Ok.
I was given Kitchen appliances upon request.
Cons :
1.Break fast is BAD. Don't have any options other than few oatmeal packets. Not sure what is the meaning of the continental break fast will be provided at the hotel.
2.Wi-Fi is very Slow.

Comment from Hotel Management

Jun 2, 2017 by Manager, Hotel Management

Thank you for staying with us and providing your comments. We are happy our staff was friendly and efficient upon your arrival. Our goal is to provide our guests with a clean, comfortable, spacious suite with a fully equipped kitchen and a lot of room to relax, all at affordable rates. We are disappointed you felt our complimentary amenities were not in line with the value you received. Thanks again for your feedback, and we would love the opportunity to welcome you back soon.
Sincerely,
General Manager

5 out of 5

Recommended
for Everyone

by A verified traveler from Kansas

Clean & Comfortable!

Posted May 27, 2017

Pros: Easy to get to from interstate, cleanliness, courteous staff.

Cons: Ice machines on premises.

Location: Restaurants and stores are very close and it's convenient to stay here rather than in St. Louis.

Very clean, comfortable bed, staff was courteous and pleasant to deal with. Will recommend this to associates.

Comment from Hotel Management

May 29, 2017 by General Manager, Hotel Management

Cindy, thank you for being our guest and recommending us. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room along with the bed. We hope to see you again soon at Extended Stay America - St. Louis - O' Fallon, IL.
Sincerely,
General Manager

4 out of 5

by Amelia

Posted May 24, 2017 on Hotels

Comment from Hotel Management

May 26, 2017 by Manager, Hotel Management

Amelia, thank you for taking the time to share your kind rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - St. Louis - O' Fallon, IL will be your first choice every time you visit this area.
Sincerely,
General Manager