Abstract

Objective - This paper explores the challenges faced by the Indonesia National Council on Social Welfare (INCSW)
and its 64 organization members from 31 provinces in Indonesia. INCSW is a social organization that is the
coordinating agency for social activities by the Government of Indonesia. The analysis includes strategic management
of NGOs in the era of disruption, known as the industrial revolution 4.0.
Methodology/Technique - This study uses a qualitative methodology procedure to produce descriptive data obtained
from verbal answers and observable behavior. The data collection methods used in this study include interviews,
surveys, observations, and use of documents as secondary data. Open interviews were conducted with several
administrators and staff of the Indonesia National Council on Social Welfare (INCSW). Short questionnaires were
given to 64 representatives of NGOs from 31 provinces. The interview and survey included questions that probed their
understanding of the industrial revolution 4.0, disruptive innovation, willingness to change, and the readiness of the
organization to create values in the era of disruption.
Findings - The results show that technology use is still very lacking. The quality of human resources is of minimum
concern in digital knowledge. The discussions include observations about the development of management strategies
and a variety of programs offered by the Indonesia National Council on Social Welfare (INCSW).
Novelty – This research is one of the few studies that examine non-profit organizations in order to create economic and
social values in the era of disruption. This study explains the new paradigm of NGOs by changing the platform of NGO
work operationalization. This study widens the application of ‘network society' theory in the study of NGOs by
emphasizing networks to create value for their stakeholders. The managerial implications of this study include the
importance of technology use through social media for social sharing, thus communicating social issues more
efficiently and effectively.
Type of Paper: Empirical.