Help & Support

Contact Customer Services

Need some help?

You can contact our customer services team by using our email form. To do this click here.If this does not work, please navigate to the "Get In Touch" box at the bottom of the page and click "Contact Us Now".

If you have a query about placing an order, cancelling and order etc. you may want to contact our customer services team by phone. To do this please call us on 0333 202 0720. Our customer service team will be available 8am until 10pm Monday to Friday and 8am to 6pm at weekends. Out with this time please leave a message on our answering service and we will get back to you as soon as possible.

If your query is related to our loyalty scheme or your loyalty card you can also email us using the above form and selecting the topic of "Loyalty Card/Points" or to speak to a member of our loyalty team directly call us on 0800 009 3021 between 9am and 5pm.

If you would like to contact the customer services team by mail. Please direct your letter to M&Co Customer Services, Caledonia House, 5 Inchinnan Drive, Inchinnan, Renfrewshire, PA4 9AF.

For all queries regarding your store card account, we suggest that you call the card provider directly on 03713 769 246, where an advisor will be able to assist with your query. Unfortunately we hold no details of your account at M&Co head offices.

Please note calls to this number will cost 9p per minute plus your phone company's access charge. Cost of access will vary, please check with your phone provider. Calls may be monitored or recorded for the purposes of quality control.