Oracle Technical Support Policies

Technical Support Policies

Oracle Software Technical Support Policies The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Hardware and Systems Support Policies The Oracle Hardware and Systems Support Policies document below is the primary document used to communicate Oracle's hardware and system support policies. They include Oracle's hardware support terms, and provide a description of Oracle's hardware support levels.

Oracle Linux and Oracle VM Support Policies The Oracle Linux and Oracle VM Support Policies document below is the primary document used to communicate Oracle Linux and Oracle VM support policies. These policies include Oracle Linux and Oracle VM support terms, as well as provide a description of the Oracle Linux and Oracle VM support levels.

Oracle Software as a Service Support Policies The Oracle Software as a Service Support Policies document below is the primary document used to communicate Oracle Software as a Service support policies. These policies include Oracle Software as a Service support terms, as well as provide a description of the Oracle Software as a Service support levels.

Oracle Financial Services Software Technical Support Policies The Oracle Financial Services Software Technical Support Policies have been retired. Technical support for Oracle Financial Services Software is provided under the Oracle Software Technical Support Policies referenced on this page. Please refer to the Oracle Software Technical Support Policies for information on Oracle's software support policies, including Oracle's software support terms and descriptions of Oracle software technical support levels.

Oracle Exadata Technical Support Policies The Oracle Exadata Technical Support Policies document below applies only to Oracle Exadata products acquired (i) prior to March 16, 2010 and/or (ii) between March 16, 2010 and May 31, 2010 with a 3-year warranty. For all other Oracle Exadata products, Oracle's then-current software technical support policies or hardware and system support policies apply, as applicable.

Oracle Hardware Warranty The Oracle Hardware Warranty describes the standard Limited Warranty that applies to all products for which the Oracle Hardware Warranty is eligible. Topics addressed include a description of the Oracle Hardware Warranty; requesting warranty service; and responses to warranty service requests.