Customer Photos

Jon2014-12-31

Hi
I am writing to thank you - I ordered an outfit at the beginning of December, I could not justify the postal costs to ensure Christmas delivery and took a gamble that it would be here on time. The item arrived on Christmas Eve morning (as close as you can get!) and my daughter was thrilled with the gift.
I have to say the quality of the bespoke outfit is excellent and I am very pleased with your customer service, from keeping me up to date, explaining that it may not arrive in time, it getting delivered in the nick of time and just wanted to say thanks - a very pleasureable experience doing business with you.
I will certainly use your business again.
My daughter is all set for Comic Con.

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Kira04-17 18:01

Hello, I was wondering that if I left a special request after ordering the Goddess Madoka cosplay if the glove pieces could be sewn together and if the sleeves of the dress could be made to fan out more rather than be fitted like a t-shirt?

CosplayFu (support@cosplayfu.com)04-18 21:14

Hello Kira, the actual costume is just same as the photo shown; if you'd like to change the design, please submit ticket (with product link & request) to our Support Center and let my teammate helps you directly. n_n

Is it a top and a skirt? I thought I was a dress. If I were to custom order it does that mean the stockings and gloves will fit normally

CosplayFu (support@cosplayfu.com)11-27 06:59

Hello Rania, the costume includes the top, skirt, gloves, bow knots & stockings. The costume accessories (like stockings & gloves) are fixed size to fit all, if you've special request about the gloves & stockings, you can write it clearly in the remark box, so our tailor will know to check the for you. n_n

Melissa07-08 19:18

Hi, I just ordered this costume, but was wondering if there's any way I can get the hair bows too? Since they are supposed to be the same color and material

CosplayFu (support@cosplayfu.com)07-08 23:00

Hello Melissa, do you mean the pink hair bows? If so, they are come with the costume. n_n

if i were to buy this around Friday or Saturday would it be here by august?

CosplayFu (support@cosplayfu.com)07-01 00:26

Hello casey, if you order standard size now (about 3 weeks making costume time) and use the free shipping method (Standard Shipping, 20-30 days shipping time), it will reach you around in 6-7 weeks after order confirmed. n_n

*Please remember to mark down the date (you need it) in the order form when you order it. :)

Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.

Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.

Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.

Shipping & Handling:

Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.

You also can choose other shipping methods to have a fast shipping. But extra fee is needed.

Refund:

We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.

Please feel free to contact us by submitting a ticket in our Support Center.