Delivery

UK Delivery Terms

Parcels are shipped via Royal Mail or Parcelforce dependent on size and weight. Orders placed before 12:00 midday will be shipped the same day. Orders received after 12:00 on a Friday will be shipped on the following Monday (or next business day in the event of a bank holiday).

Delivery Charges

The Standard Delivery charge is £3.99 per parcel up to 3kg in weight.
Parcels over 3 kg have a delivery charge of £7.50.
The Express Delivery charge is £4.99 per parcel up to 3kg in weight.
Parcels over 3 kg have a delivery charge of £9.50

Local Delivery

We offer free delivery within 8 miles of the centre using our own transport.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Returns

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Radway Green Garden CentreCrewe Road AlsagerCheshireCW1 5UJ

Telephone: 01270 878009

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.