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2018 Chevrolet Malibu Hybrid BaseUsed Cars
in
Jacksonville, FL 32207

Avg. Dealer Rating: (5 reviews)
"Dealer was very slow to respond to my inquiry. Once they did tbey told me the vehicle was sold. It had been advertised online for several days. Two days after they told me it was sold it was still being advertised, when I mentioned that to them they didn't bother to respond."

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2018 Chevrolet Malibu Hybrid BaseUsed Cars
in
Jacksonville, FL 32207

Avg. Dealer Rating: (5 reviews)
"Chris was our sales person. He was
nice and tried to be accommodating.
They could improve on
communication from 1 department to
another. Slow getting vehicle in to
Service mostly due to getting a loaner
and when I did get it there, service
personnel did not recognize that I had
walked in. Like say hello welcome to
RIverside Chevrolet!
I had never been there before so
wasn't sure where to go. Contacted
Chris and he came to help me right
away. He marked the areas on my
vehicle paint that needed fixed, made
sure I had a loaner, Rian was nice in
Service Dept.
We just feel like a lot of things were
left out at the close of the
sale...OnStar, How to use the several
options on the vehicle weren't
explained. I called and spoke to a
manager last week to set up bringing
my car in for items( Chris was off)
that were promised at the close of the
deal and he laughed when I said we
were supposed to get new tires...like
it wasn't true. I was questioned
several times about what was
promised to close the deal, because
no one could find it in writing. I
complained about his attitude and
another manager was supposed to
contact me and never did. Chris
contacted me on his day off and
apologized..not his fault either.
We just felt like once they got our
money...we weren't a priority. Not
Chris's fault, he was really busy the
day we purchased and didn't go over
all of the special vehicle operations.
Hopefully we will get this done next
week when I pick up my vehicle from
service.
I felt like if I didn't keep asking for
what they promised, it would've been
forgotten. Sorry. Customer service
needs some improvement.
Chris our salesman made sure we got
what was promised...he truly wants
his customers to be satisfied. I added
a 4th star. Thank you Chris Starling."