Today’s IT model is flawed – the organization and management structure has not evolved to meet the demands of the 21st century. The enterprise IT organization of the future must be more focused on the business and satisfying the customer rather than tactical projects and the most recent technology. By 2010, enterprise IT organizations will have finally figured out what the model should look like to take advantage of a global environment where collaboration is essential. In this vokeStream Future Watch, we identify some of the issues enterprise IT management and organizations must be aware of and address to satisfy their business customers. Moving the model from a decidedly silo based organization to one that is customer focused for the 21st century is the ultimate goal for enterprise IT organizations to achieve.