Just got my Roav VIVA today and started testing it out. When I play a song on Amazon Music, two odd things happen. First it seems like it starts a few seconds into the song...no biggie for the most part. What is a problem is that after about 20 seconds, the song just stops. Happens every time. This doesn’t seem to happen if I stream music with SiriusXM, iHeartRadio, or TuneIn.

I am running 3.2.1 firmware with the latest version of the iOS app. I am running iOS 11.2.6 on an iPhone 7 Plus. I currently have VIVA set for bluetooth connectivity. My phone then has a bluetooth connection to a Bose Bluetooth receiver which plugs into an AUX port on my car.

Just curious: Are you signed into your Amazon Prime Music account in the Alexa app (Settings > Music & Media > Amazon Music)? If I recall correctly, Alexa will only play a 20-30 second sample of a song if you don't have Prime (or you do have Prime but the song is not part of the Prime Music library).