My Xbox dropped my internet

Discus and support My Xbox dropped my internet in XBoX Accessibility to solve the problem; So ive noticed that my xbox has completely dropped my internet and its no longer seeing it. What can i do to get the internet back on it??...
Discussion in 'XBoX Accessibility' started by BarrelPaper186, Mar 14, 2019.

Please contact us back if these have issues have been fixed by any of these. Thank you.

usmsFBI2015Win User

My Xbox dropped my internet

turn everything off and then back on again, if that doesnt work, maybe try checking to see if the internet provider is having issues. If they aren't, you may need to hard reset the router. Not only does it help a lot with solving internet issues, it is
also very healthy for the router.

WackiestGemWin User

My Xbox drops it’s internet

Hey there ,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

we have an other Xbox in the house that is where the router is and that does not drop out

Mister MascotWin User

My Xbox drops it’s internet

Download speed: 11.53 Mbps

Upload speed: 1.74 Mbps

Packet loss %: 0%

Latency: 130 ms

Wireless strength: 100%

NAT Type: Open

Modem/Router: technicolor TG799vac

Hope this fixes the problem

Thanks for the information,

It looks like this is a Gateway device, which means that it does both a wired or wireless internet connection. Can you try connecting with an Ethernet cable and see if that helps with the random disconnect issue?

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