I was offered a welcome drink while we processed check-in info as the hot mineral water relaxed my travel-weary feet. Information was provided about the onsen facilities, how to access the free WiFi and how to wear the traditional cotton robe (yukata) and jacket around the ryokan.
There were two private open-air mineral water baths for guests staying in rooms without an en suite bath.
Corridors are dimly lit with a white pebble garden lining the floor on one side. Japanese style rooms feature an outside wooden sliding gate and vestibule with shoe cupboard.
To the left down a short hall way was the washroom. A towel warmer, fancy Japanese Toto toilet, scented pink bathroom tissue and a take-home amenity kit were part of the features. The amenity kit and products were extremely high quality. The shampoo and soap smelled so good.
The shower was huge!
Sliding doors from the hall led to the bedroom and sitting area. The 12 tatami mats were soft and luxurious. The futon was on a low base, not directly on the floor.
Everything was comfortable and clean and the staff could not have been more helpful and welcoming.
The 4th floor rotenburo bath was hot and private with a nice view of the mountain and generous amenities.
The food at dinner and at breakfast was beautifully presented and in great quantity.
At check-in, I had asked the staff to please make sure that I got a traditional Japanese breakfast rather than a Western breakfast and boy, did they deliver!

Lisa from Montreal, Quebec, Canada

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Located in Gora, this hotel is within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum. Pola Museum of Art and …More

Loved it! There's a convenient free bus service to the hotel (Contact the hotel in advance to make reservations from Odawara) Upon arrival we were greeted by friendly staff who held our bags for us as we were quite early. The hotel exterior does show age, but the interior is clean and very well presented.
We headed out via the rear entrance where there's access to a pirate ship that takes you across Lake Ashi to Hakone. (Buy Hakone Free pass at Odawara which gives you unlimited access to transport like the pirate ship, cable cars, buses etc for two days or more) The weather was forecast as cloudy with rain, but to our surprise it was warm and sunny so we were able to see Fuji throughout the day!
After visiting various areas (such as the amazing Open Air Museum with Picasso exhibit) we returned to the hotel and were promptly shown to our room. The hotel staff actually came up to the room with us and explained things like how to use the air con etc. The room was huge. We'd booked a superior twin room as it was the only one available on expedia and was relatively inexpensive and it was big (not just by Japanese standards either) The ceilings were really high and we had huge windows with a beautiful view of lake Ashi.
Outside of the hotel there isn't really much to do, but they do have a couple of very nice restaurants inside and a private bath area that you can hire for 45 minutes which was a very relaxing end to our day!
Highly recommend this hotel!

A Traveller

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Situated on a lake, this hotel is within a 10-minute walk of Hakone Sekisho and Onshi Hakone Koen Park. Narukawa Art Museum …More

Our rooms were the Japanese style rooms, which were lovely and clean. It was slightly dated, otherwise it is ok. Public bath or private baht facilities are vailable and at very reasonable price (only private bath has fee). Breakfasts and dinners was delicious.

MintD from Ko Pha-ngan, Thailand

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This family-friendly Hakone ryokan is located in the historical district, 0.9 mi (1.4 km) from Sounji Temple, and within 6 mi …More

Aside from the steep driveway leading to the entrance (difficult to climb from the closest cable car stop when the courtesy bus is unavailable late in the day) and the hotel's relative isolation from restaurants and shops, a pleasant place to stay - and the late night bar menu does offer less expensive dining options. We enjoyed the diverse family-oriented crowd and the mountain side setting is lovely.

Traveller from Shaker Heights, Ohio, USA

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Located in Gora, this hotel is within 1 mi (2 km) of Hakone Gora Park and Hakone Open Air Museum. Pola Museum of Art and …More