Practices

Implementing the best IT practices will help you establish a strong foundation for your business. Find articles on the latest framework developments, and best practices in IT that will give you insights on how you can automate, and improve your current process.

That’s right for unlimited time buy one CSI and you get a second free… (Yeah, I won’t give up my ITSM skills to be in sales anytime soon.) The reality is though, that for every CSI initiative you embark on, you get an additional benefit. Every aspect of ITSM deals with two fundamental areas ofRead More…

Choosing the right consultant and taking well-informed decisions It’s a familiar dilemma. You’ve consulted a handful of people for their opinions on a significant investment. However their guidance differs. Who do you trust? The consultant who a trusted colleague recommended? The one with a good digital profile, for instance a high Klout score for theirRead More…

It’s all about supply and demand In Martin Scorsese’s biographical black comedy film The Wolf of Wall Street (2013), Leonardo DiCaprio plays a stockbroker of dubious morals. In one of the scenes he plays a motivation speaker talking to an audience who have come to learn how to sell. In order to show them howRead More…

Think Outcomes, not Frameworks and Methodologies When I see discussions on social media like “Will <framework A> work with <methodology B>?” I have to admit that it drives me a little bonkers. The answer is always “yes it will”. What the real question should be “how can I achieve the best outcomes from the useRead More…

In her book and TED Talk ‘The Mathematics of Love’, mathematician Hannah Fry shares her thoughts on the odds of finding your soul mate to the equation that explains the conversation patterns of lasting relationships. The most successful relationships are those with a really low negativity threshold. In those relationships, couples allow each other toRead More…

The Specialization of Technology In the beginning of IT there were men in white lab coats. And the men in white lab coats were masters of everything: hardware and software, development and operations, demand and supply. But after a while things started to specialize and different departments were created for the various disciplines. There’s nothingRead More…

Get in, go fast, crash quick…Who cares where you’re going! Speed and aggressiveness have been the approach for many organizations trying to “implement” Configuration Management; or should I say “CMDB”. For as long as I have been involved in Configuration Management, there have always been people out there pontificating on how “Automation will solve allRead More…

The changes you need to influence behaviour If you have a technical bent, and if you’re reading this you probably have, it wouldn’t surprise me if you’re as baffled by people as I am. Things, I understand; people, less so. It took me forty years to realize that other people don’t think about things theRead More…