What to Expect at Pickup

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You can get to the branch from the airport on your day of pick-up with our free transfer bus service – visit your branch location page for more information. We recommend you allow one to two hours at the branch at least to pick up your motorhome. Remember, our branches open at 8am and close at 4.30pm.

You’ll need to show us your driver's licence (and official translation or international licence if non-English licence – these need to be in English). It’s the law to carry your driver's licence (and English translation, if required) at all times when driving in New Zealand.

If you have a foreign licence in a language other than English, please ensure

It is current

appropriate for a full size motor vehicle (not restricted or learner)

and you must also present an accredited English translation.

​The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English).

We can arrange a translation for you at the branch but it will cost you NZ$58 and will create delays with your pick up process.

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Our crew will take you through your rental agreement and take a swipe of your credit card. You’ll need understand your liability options and what is included in your daily vehicle rate. Important Note: Be aware that without the addition of the Inclusive Pack or Liability Reduction Option, you are liable for damage to your motorhome or any third party property on your hire. Any costs incurred will be calculated and recovered at end of the hire, regardless of any independent cover you may have.

Be sure you chat to your Local Host about road user charges. Road user charges (RUC) means that anyone using New Zealand's roads contributes towards their upkeep. Most road users pay levies when they buy fuel. Others, such as drivers motorhomes and trucks pay through road user charges. You can buy the Express Return Pack which will include these costs in your drop off.

Remember to let your bank know you are travelling, as this can help you to avoid credit card issues. Credit card surcharges will apply = 2.4% for Visa or MasterCard and 4.6% for American Express. Our transactions are conducted in New Zealand dollars. Please ask your Local Host for more information on pick-up.

You will then get to meet your vehicle with a show-through by one of our Local Hosts; they will tell you all the ins and outs of making the most of your motorhome. There is a lot to take in and we want you to feel comfortable, confident and safe in your vehicle, so take some time to familiarise yourself and ask any questions of our crew before you depart.

We recommend you watch our Top 7 things you should know before you arrive in New Zealand video. This video has essential information on driving in New Zealand, to make sure you have a safe and fun trip. It'll give you an overview of our road rules, tips for driving on New Zealand roads and road hazards to watch out for. You'll also find some great advice on where to go, where to buy food and places to stay. Then you are ready to get on your way.