Research hints at new revenue pressure on telcos

For years, telcos have been relentlessly focused on increasing ARPU (average revenue per user, not the guy who runs the Kwik-E-Mart) to the detriment of customer service and rational pricing. Between competition for zombie telcos, their inability to deliver any new value propositions to their customers, their debt chickens coming home to roost, and the Bush recession (or the Bush dip in the Clinton recession if you prefer) these guys have what positive thinkers refer to as “an insurmountable opportunity”.