e-SalesSupport
is a program developed and supported by Havill & Company, Inc. (DBA
Havill Consultants), a marketing consulting firm with a 15-year track
record of implementing sales growth and profit improvement programs for
client firms. Our projects have taken us throughout the United
States, Canada, Europe and South America where we have conducted marketing
studies in English, French, and Spanish. We specialize in
transportation, energy, manufacturing, and technology corporations with a
focus on business-to-business marketing. Havill & Companyís
current organizational structure is comprised of three business units
discussed in the following paragraphs.

Market
Research and Consulting

The
services provided by our Market Research and Consulting group enable our
clients to accurately measure the size, structure and occurring trends of
their industry, markets and customer base.Our suite of research methodologies includes multi-client industry
studies, proprietary executive interviewing, focus group research, and
competitive analysis projects.This groupís Business Strategy Audit and Planning Programs
convert market intelligence into an integrated marketing strategy.

Marketing
Information Services

The
mission of the Marketing Information Services (MIS) group is to turn raw
data into useful business intelligence.To do this, the MIS group develops a model of our clientís market
based on D&Bís database of 11 million businesses.MIS group conducts market opportunity analysis, site analysis,
database mining and modeling, and direct marketing campaign management.

Relationship
Management Systems

The
Relationship Management Systems (RMS) group provides software solutions
that enable clients to effectively manage their prospect and customer
relationships.This process begins with marketing, progresses through sales, and
finally closes the loop with customer service and technical support.The core value resides in the market database developed by the MIS
group.The RMS group enables access to this database with customer
relationship management (CRM) software, management reporting, training,
and technical support.