Human Resource Services

Talent Management

Generating Human Resources Impact

Business conditions and employee attitudes are ever-evolving. The
more fluid the variables impacting an organization's ability to attract,
develop, recognize, and reward the best employees, the more discipline is
required to capture and act on the right information. Genpact Talent
Management, part of our Human Resource Outsourcing (HRO) solutions, leverages
our analytical acumen and rigor to continually monitor, measure, validate,
and—where needed—recalibrate the effectiveness of our talent management, and rewards
and learning programs.

Solutions

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Genpact’s talent management solutions help companies nurture their human capital through a clearer focus on processes for recruitment support, learning and development, and employee rewards. We create impact by building on our Lean DigitalSM approach that combines design-thinking principles, and Lean methods with digital technologies, and deep domain expertise. And we help organizations reimagine business outcomes through our Digital Smart Enterprise Processes (SEPSM) framework.

Impact

Hiring process improvements save Australian bank $8 million

An Australian financial services leader needed to reduce early turnover, simplify its assessment frameworks, establish sound forecasting processes, and build a proactive talent sourcing program. Genpact redesigned the hiring process and instituted additional measures to attract talent to the company's brand, using social media and targeted programs to build excitement. The company saved $8 million by reducing early turnover, and improved both the candidate experience and the end customer experience through a more engaged workforce.

A U.S.-based global automotive leader needed to align training effectiveness to its business goals and reduce the cost of training development for 140,000 employees in 1,300 locations across 125 countries. Genpact consolidated the global training team for consistency and created a blended delivery model with advanced, blended learning solutions, digitized in 32 languages. This reduced development costs by 30% and delivered $11 million in savings in just 18 months.