Details of any correspondence (name of person spoken to, copy of letter, copy of email).

The cost of return postage will be reimbursed in the instance of faulty or incorrect items, if requested in the covering letter, agreed by phone beforehand, and returned by Royal Mail First Class with Proof of Postage.
Proof of postage certificates are available free-of-charge from post offices, and avoid the need to use services like Signed for or Special Delivery. They ensure that, in the event of a missing parcel, you can prove it was posted to us.

Faulty or Incorrect Items

If you have recieved an incorrect item by accident it should be returned unopened in the original packaging. If you have recieved an item that was faulty on delivery please return it in the condition it was received, in the original packaging with suitable packaging around it to prevent further damage whilst in transit.

Your Right to Cancel

If the products have been purchased for personal use, under the present EU regulations, you have the right to cancel your order and return the products within seven days of receipt of the products. The products must be returned unused in their original unopened packaging.

Our Returns Procedure

Upon receipt of your items it will be tested as soon as possible, and dealt with appropriately. Any goods that are tested and found to be in good working order will not be eligible for replacement, and will be returned. In some circumstances, it may be necessary for an item to be returned to the manufacturer. In these situations we will notify you of what is happening and expected timeframes where available. We must receive the faulty items before we can start the process of replacing them.