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Fixit is the operations desk where Operations (building maintenance or grounds) and Custodial Services issues are triaged. This desk is staffed by a coordinator and two clerks who log upwards of 100 incoming calls each day and is the central dispatch for all Physical Plant Services staff. Reach them at 613-533-6757 (internal 77301) or by email. Have an issue after hours? Call 613-533-6080.

Service Requests

To help us respond to your issues faster we divide your service requests into two categories, Maintenance requests and Billable Work requests. Please see below for an explanation of each. If you are not sure which category your issue falls into please call Fixit for clarification 613 - 533 - 6757 (internal 77301)

Maintenance Requests

Should be reported to the FIXIT Desk at ext. 77301. Repairs to keep Queen’s University facilities and services in proper working condition are considered maintenance.

Billable Work Requests

Required for upgrades and additions to Queen’s University owned buildings, grounds, equipment and furniture. This request is generated because of the client’s desire for changes or improvements. This type of request is considered billable and will require the input of PeopleSoft account values after the Billable Request check-box selection is made in the PPS

Examples

Maintenance Requests - No Charge

Billable Work Requests

Electrical outlets or lights not working

Renovation or Alteration of Space

Cracked or broken windows

Installation of electrical outlets

Elevator malfunction

Banner Hanging

Ventilation failures - too Hot or too cold

Custodial support for departmental events

Leaky or non-operational taps, toilets, etc.

Installation of whiteboards, shelving, etc.

Fill in request forms in their entirety. Any missing information will delay processing of your request.

Physical Plant Operations Customer Service Staff are responsible for the co-ordination and dispatch of all service requests.

The Physical Plant Services office acknowledges that Queen’s University is situated on traditional Anishinaabe and Haudenosaunee Territory. We are committed to effective resource stewardship, championing inclusivity and creating a culture of sustainability.