Resilient - Incident Response Platform

Deployments

A large Financial Body needed help with logical access to secure systems ensuring multi factor authentication is used.

HANDD helped to select a solution that allowed them to authenticate access via IAM and use multifactor authentication when needed for secure solutions.

A Large Financial Body

An increase in the volume and complexity of cyber incidents and data breaches caused concern for a major gas and oil company.

We implemented a solution that provides a step-by-step response plan to any incident, incorporating security best practices and up-to-date international regulations, whilst facilitating constant monitoring of a situation as it unfolds on a single user-friendly dashboard

Major Gas & Oil Company

Resilient’s Incidence Response Platform (IRP) is different to anything else out there when it comes to responding to a cyber security incident. This is why we selected it as a key component of our Detect, Protect and Respond product portfolio. The IRP enables automatic escalation of issues, the application of endpoint data controls, access to the latest threat intelligence and directory integration with real-time intelligence feeds to keep you informed with accessible reports you can tailor to your needs.

Faster response times and easy integration with your organisation’s existing security and IT investments are just a couple of the features that make the IRP really stand head and shoulders above other data security products on the market that focus on the Respond element of the Protect, Detect and Respond cycle.

Our Clients

Introduction

The Resilient IRP will help you navigate stormy waters, providing you with action plans for more than 18 different types of incident, guiding you through all incident management taking into account the latest in compliance requirements. However, because all businesses are different it comes in three modules so you can get exactly what you need, without all the stuff you don’t.

Security Module

When an issue is detected it can be automatically escalated through alerts or manually escalated through a web form to Resilient. Resilient IRP’s Security Module then provides action plans to guide you and your team along the response path. The Security Module includes more than a dozen automated intelligence feeds to provide real-time context in the event of an incident which can be consolidated so you can see the wider picture quickly and easily from customisable dashboards and have the answers at your fingertips when you need them.

Privacy Modile

The Privacy Module arms you with the world’s largest knowledgebase of global regulatory requirements, built and continually updated by a team of privacy and legal experts. Comprehensive plans are incorporated into the module for you to follow in the event of a data breach that will enable you to navigate the sea of unchartered compliance requirements.

These requirements are constantly reviewed by a team of legal experts to keep you up-to-date with your compliance responsibilities and automatically notify you of any changes.

Action Module

By automating responses to an incident it’s possible to reduce critical delays that could turn a bump in the road into a full-on road block. Users of Resilient IRP’s Action Module can build custom integrations with Resilient Systems’ Open API Framework or take advantage of other third party solutions that can be integrated with the Action Module. This enables you to automate response plans and follow IR processes faster than is possible when relying on human application, minimising the impact of an incident, the collateral damage caused, and the resulting down-time.

Our Partners

We work with leading vendors to supply powerful and reliable data security solutions.

What Our Customers Say

“HANDD have always been supportive in dealings with the many CSC accounts where GlobalSCAPE has been installed. Nothing is ever too much trouble.”

Gill Douglas

Enterprise Application & Intelligence, CSC

“All my experiences with HANDD have been very positive! From my first dealings with Laura who responded to all questions quickly and in detail to my latest working with various members of the Support Team who all are eager to assist and give a working solution.”

Darrel Leech

Suzuki

“It has been awesome working with HANDD staff during the trial and implementation period. They show such professionalism and dedication. We love the product very much. I would like to say a big THANK YOU to Chee Wai Tan for his enthusiasm and commitment toward Lufthansa Systems APAC.”

Iskandar Omar

Lufthansa Systems Asia Pacific Pte Ltd.

“We find both the level support and response times meets the requirements of our business at present and are very happy with what we have been provided with up to now. There always seems to be someone with the knowledge required or able to put us in touch the correct person if not whether it be a sales or technical issue.”

David Condron

UNIX Team, Hargreaves Lansdown

“Our work with HANDD Business Solutions for support with GlobalSCAPE [EFTP & Mail Express] has been beyond our expectations in terms of customer service, they are always quick to respond and never fail to resolve an issue. Over the years they have provided us support with application upgrades, server migrations & supplying accurate information relating to projects. HANDD are without exception very professional and it has been a pleasure working with the company.”

Martin Petty

QBE [CSC]

“I’ve been extremely happy with all my dealings with HANDD. They’ve always been very quick to respond to any technical issues and the advice has been spot-on. It comes across that they use and understand the GoAnywhere software very well.”

Stephen Harcourt

HR Wallingford

“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”