If you have problems with connecting to your website, Please check and make sure that your local internet settings (Firewall, Anti-Virus, IE Internet Options Security Settings) won't block you from connecting to the server on Port: 21.

Unless default file on httpdocs and httpsdocs, Please DO NOT delete ANY directory or files that have been created by the system, otherwise your web site may disappear into cyber oblivion!

Please note that the FTP username and passwords are case sensitive.

If you failed to login 10 times within 60 minutes, Your IP will be locked for security reasons, Please try next hour again.

As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.