Information & Guidance

In order to support emqc’s aims and objectives and to help us to deliver our services effectively emqc also offer Information and Guidance regarding these services.

We want to help ensure that our Quality Standards are right for you and that you are prepared for the challenge of Assessment against them. The better informed our clients are the more likely they are to begin or continue to work with us and our Quality Standards.

As such our Information and Guidance service has the following measurable objectives:

Increase the number of new clients committed to working towards achieving our Standards by 10% by the end of the 2013-14 Financial Year.

Increase the number of new clients successfully accredited to all of our Standards by 9% by the end of the 2013-14 Financial Year.

These measurable objectives support emqc’s overall aims, which you can read about on the About Us page.

Our Accreditations

Customer Service Excellence is a trade mark of the Cabinet Office and is used under licence.