Residential Connection

Step 1Check my Address

The first step is to check if your property is within an OptiComm fibre connected community and if there is already an Optical Network Terminal (ONT) installed. Please refer to the Preparation and Installation Guides before proceeding: CLICK HERE

The search will return a list of properties which match the entered criteria, simply select the one which best matches your property.

Step 2Confirm my Address

Once you have reviewed the documentation and confirmed your premise is ready to be connected, proceed to the bottom of the page and click “Start Now” form below to complete the application, confirmation and payment.

It’s important to read the documents on this page carefully and ensure your home or business premises have been prepared in accordance with industry guidelines for internal wiring.

Step 3Apply for a Connection

A registration form is then displayed which confirms your property address, the estate your property is located in, and the cost of getting connected. Fill in your details and submit the form (name, email, and phone number).

Complete the registration form with your Credit Card details and when ready submit the form. Your card details will be first verified and if approved the transaction is completed and you will receive an email confirming your Connection Request. Alternatively, you can make payment via EFT to the bank account detailed on your invoice.

Step 4Schedule Installation

After the transaction has been completed an OptiComm Customer Service Officer will contact you within 2 working days to schedule an appointment for the installation of your ONT. A person over the age of 18 years will need to be home during this appointment.

OptiComm is an independent, licensed Australian Telecommunications carrier specialising in the design, construction, operation and maintenance of Fibre-to-the-Premises (FTTP) network solutions for new residential and business developments.

At OptiComm, our approach to the design and operation of FTTP is based on years of research and development. OptiComm is Australia’s trusted and largest privately owned builder and operator of FTTP Networks.