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Job Description

This 3rd shift position is responsible for providing the technical expertise and guidance in the Incident Management process and will be responsible for working within the Incident/Request queue, ensuring that the underlying cause of incidents is addressed and driving operational stability. This includes fulfilling user requests, resolving service failures, fixing problems as well as carrying out routine operational tasks for our business organizations. This position provides leadership, guidance and service support during events/incidents in the Operations Command Center (OCC) and assists in recovery and process actions on emergency bridges, as well as ensure that all service level agreements (SLA) towards the customers are met, including assurances that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact and provides critical incidents receive a post incident review, intended to identify systemic and root cause issues which require resolution once the immediate impact is closed.

Skills and Competencies: o Verbal and written communication skills, problem-solving skills, customer service and interpersonal skills o Ability to work independently and manage one's time o Ability to identify, interpret and evaluate system and network requirements of Knowledge of computer hardware and software as it relates to LAN/WAN configurations and end user support

Qualifications

About Synergis

Synergis' programming team develops solutions that help integrate applications, reduce repetitive or time consuming tasks by understanding the unique challenges of leveraging technology to your advantage.
Are you looking to improve your design time? Or reduce design errors and revisions? Or gain a competitive edge? How about eliminating redundant, value diminishing work processes? If you answered yes to any of these questions, then why not let Synergis Technologies develop a solution to automate your sales or drawing creation. Our experts understand that each design environment is unique and sometimes requires more than an "out-of-the-box" solution. Therefore our programming services are designed to leverage your existing software tools, and streamline your work processes.
Synergis Technologies' process automation experts have a proven track record for developing solutions that provide the following results:
Lower labor costs by improving efficiency
Provide faster delivery of proposals and detailed drawings
Reduce errors and revisions in documentation and drawings
Increase production capacity without increased labor force
Leverage existing software and technologies
Retain and document product knowledge
Eliminate duplicate data entry by integrating multiple software packages
To speak to our process automation experts, please call 800-836-5440.

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