Reliance Big TV - Bad support after sale

I have purchased Reliance BIG TV before a month.After purchasing I was told that installation would happen in 48 hours.
But it does not happened in that duration.After that I have called their customer support and regiesterd complaint. During complaint registraion I have been told that in next 2 hours their technical support team will conatct me and will do installation.
But technical team contacted me on next day and done installation.
Really a bad support system.No fullfillment of Commitments.

Complaint Status

[Mar 24, 2014] Reliance Big TV customer support has been notified about the posted complaint.

Comments

Compalint about technical team for not providing any service (Its very urgent) - Dish TV Zee Networks

Hello,

This is Ashish Rai, Last year my father took Dish TV DTH. before few weeks ago my father transferred to Lonikand, Pune from Bhusawal location. And we are not able to connect with cable TV network in new location from last two weeks means we are not able to see the TV from last 15 days. for this I was complaint to Dish TV Service center 7-8 times on number 0120–4443474. but there is no Technical team is coming to my home place to Reslove the alignment problem, this is really a very disgusting Example presented by Dish TV Technical team, For this problem I was also spoken with Management level persons of Dish TV, few of the name who spoken with me for this issue is “Sandeep singh”, “Ravi Jaiswal”, “Rahul”, ”Tabbasum”. they are telling me from 29th aug 2008 that with in 24 - 48 hour your problem will resolve by our technical team also they are telling technical persons already spoken with you and close this issue, but this issue is still not resolved because its alignment issue, and we need your technical person at my home to resolve this issue . but there is no technical team visiting to my home ?. really its very very bad and hopeless service from Dish TV. I want very serious action on this issue. otherwise I will have to register complaint in Consumer Court . For your kind information complaint number is 15355862

Please go through following link here also its mention that one of the technical person comes to our new place to relove the problem. So please understand out problem and resolve this issue as soon as possible.

No Service as per SLA - Pathetic Support - Reliance Big TV

Hi There,

Seems like these Reliance Big TV does not provide support after sale.
I have registered a complaint with them stating the Set top box is not workinga s there is no display in the TV. As per the support executive the issue would be resolved with in 48 hours (makes me laugh at this Resposnce time and resolution time), but it is not resolved as of now (crossed 72 hrs).

The company just know to sell the box, but they need to be trained about supporting their customers after the sales.

I have decided to go to consumer court and reclaim my amount.

I suggest everybody else who face such an issue to go to the consumer court and let Reliance know about their so called "SUPPORT".

Biggest Worst Customer Service - BIG TV

My BIg TV Smart Card No. Big TV Smart Card No. is 200588776264 which bought on 30.08.08 which took one week for installation and activation (Tata is giving installation in 24 hrs) later I viewed the channels for 15 days suddenly on 20.09.2008, It is asking me to subscribe for the channel but my pack was one year free viewing. When I called the Customer Care, they are tell they will see for it but no solution has been taken place and I have called them more than 10 times no proper response - Why a product is launch without a proper customer service, Why Govt. is giving license without
checking them whether they are giving proper customer service. They want people to switch from Cable connection to Dish service, atleast cable had a nominal service with nominal charges we are paying high for our convenient view but biggest bad service is given to us.
Consequences : I am addicted to entertainment Through TV, I use to see TV for 2 hours in the night daily to relive my mental stress, I don’t have any other habits (good or bad). I am mentally irritated by view the blank screen and no response from the BIG TV service.

worse service - Reliance Big TV

i brought a big tv set top box .it was running fine on the first day.but in second day the power is not coming in the set top box.
i called the local service center, they say that they are sending engineer .but still not now came.then in the main branch they are also neglected it...plzzzzzzzzz do some thing

i completely agree. its the 7 th day i raised a complained. every day i callt he customer care centre they only know to say one thing. someone will come tomorrow maam..i just fel like laghing when i hear this. Please let me know how i can go tot he consumer court for getting my refund for this product.

Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.

I had thought plenty Reliance experiences online should make you idiots to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.

Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.

I had thought plenty Reliance experiences online should make you idiots to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.

WORST CUSTOMER SERVICE - BIG TV

BIG TV customerv service is perhaps worst in the world. Even after one week of registring complaint of having incorrect installation offer vide no 77320724 dated 5th Oct & 77474935 dated 07th Oct, and making daily calls to their service centre on numerous occassions nothing has been done so far to get the problems corrected. Will anyone give me Mobile no of their highest authorty for registering complaint .

I fully agree that Big Tv customer service is the poorest or even wost in the whole world. My complaint of incorrect installed offer since 5th Oct has not been listened till date My complaint no is 77320724 and 77474935. Is there any one who can guide me where to approach further .

No access to English Movies under the offer - Reliance Big TV

Reliance has offered following
3 months free unlimited access to exclusive BIG Cinema
Monthly Subscription Pack
- 20 Movie channels
- 120 Movies
But it does not give access to english movies.. now they say that english is not part of it. it has not been mentioned any where on the offer.. it's cheating..

worst service and no proper response. - Reliance Big TV

HI...

i have called the customer for a simple change and they told me that..it will get solved in 24 hours..and after 7 days...till now..whenever i call they say..it is in progress..and they dont give a proper reasons..why it was slow..and the control of this was not there with the customer care..but when we see in other DTH..they solve in with in a minute..and i dont no why these are this much amount of time...the service is worse...no proper communications..also...actually...i am getting all the channels..after that...neo sports..is not coming..then when i have called..they told..u have to pay money for that..i have asked...why ..they told..until now..u r details..gathering..has not been finished..now..u wont get..why cant they send a message to the set up box..stating this message..nothing..is there..very worse..no technology..no support...

He he he he! Do you think Reliance really bothers about your complaints? Not at all. They already have your money, so why will they care now? Reliance mobile, reliance internet, and now this reliance Bigtv. All Reliance products are backed by worst customer service. Reliance ADAG group has highly inefficient and even corrupt managers at the district level. There is no accountability. Whether dealing with customers or local vendors, they really insult you. I have bad experience with Reliance, as i was an advertizing vendor for Reliance at Mysore and they got work done by me and did not pay. Anil's Reliance ADAG group needs to learn about customer service from elder brother Mukesh, as they have not learnt it. Its not technology but only good customer service which counts in the longterm.

He he he he! Do you think Reliance really bothers about your complaints? Not at all. They already have your money, so why will they care now? Reliance mobile, reliance internet, and now this reliance Bigtv. All Reliance products are backed by worst customer service. Reliance ADAG group has highly inefficient and even corrupt managers at the district level. There is no accountability. Whether dealing with customers or local vendors, they really insult you. I have bad experience with Reliance, as i was an advertizing vendor for Reliance at Mysore and they got work done by me and did not pay. Anil's Reliance ADAG group needs to learn about customer service from elder brother Mukesh, as they have not learnt it. Its not technology but only good customer service which counts in the longterm. What use is the mpeg4 technology if your Tv is blank most of the time?

Re-location-Installation - Reliance Big TV

I HAD PAID ON 18TH OCTR FOR ACTIVATING nES, SPORTS AND CINE CHANNELS. i GOT THEM ACCEPTED BUT NONE OF THE CHANNELS HAVE BEEN ACTIVATED TILL DODY 1ST OF nOVR. i HAD CONTACTED THE CUSTOMER CARE DEPT. AND EVERY TIME THEY HAVE SIMILAR ANSWERS LIKE THESYSTEM IS DOWN OR SLOW AND LCALL BACK IN TWO HOURS. THE ISSUE WILL BE RESOLVED. a COMPAINTO. IS ISSUED. tHE NEXT CALL GETS ATTENDED BY ANOTHER PERSON TO WHOM WE HAVE TO REPEAT THE ISSUE ALL OVER AGAIN. tHE ANSWER IS AS BEFORE, THE SERVER IS SLOW AND THE CASE CAN NOT BE REVIEWED. THERE SEEMS TO BE NO HIGHER AUTHORITY TO WHOM WE CAN REFER THE ISSUE AND WE ARE ARE AT WITS END NOT KNOWING HOW TO GO ABOUT TO RESOLVE THE ISSUE. A REPUTED COMPANY OF ADAG GROUP NEED TO BOLSTER UP TO RENDER COMMENDABLE SERVICE TO THE CUSTOMERS WHO HAVE TAKEN THE CONNENCTION FROM BIG TV RELYING ON THE KNOWN SERVICE OF RELIANCE. PL. ATTEND TO THE COMPLAINTS TO THE SATISFACTION OF YOUR CUSTMERS.