CAPABILITY

Analytics Applications

The Accenture Insights Platform provides over 40 advanced analytics applications developed specifically for your industry or business need.

Accenture Insights Platform hosts an advanced analytics applications portfolio, an integrated design, build, run environment enabling the agile development of industry and function-specific analytics solutions. The applications are flexible, easily tailored and agile, providing organizations with immediate access to the tools needed to make data-driven decisions and solve complex business issues.

Browse the list below, or use the filters to sort the applications by industry and business function.

Allowance for Loan and Lease Losses

The allowance for loan and lease losses ("ALLL") is considered as one of the most important estimates in an institution's financial statement and regulatory reporting. Each institution is required to develop a comprehensive, systematic and consistently applied process to determine the ALLL amount.

Under the new loan loss reserve model, a financial institution would recognize the loss allowance equal to the current estimate of expected credit losses of its financial assets as of the end of the reporting period. Accenture has developed an expected loss framework to help financial institutions meet recent regulatory requirements.

Key features

ALLL amounts definition based on empirical data and under a controlled environment.

Data-driven results through a robust quantitative methodology.

Real-time analysis and adjustments.

Different ALLL scenarios can be compared across segments and time horizons.

With Accenture's expected loss framework, financial institutions have the flexibility to use their existing Basel PD models or other loss-forecasting models to create a consistent view of credit losses across the organization.

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Audit Operations Efficiency

Predictive analytics can help auditors to reduce fraud and losses.

While detecting refund fraud and reducing losses is a key goal for audit managers in public service organizations, conducting a detailed analysis of audit claims information is usually difficult, time consuming and expensive to do.

To help auditors quickly identify and stop improper behavior involving refunds, Accenture's Audit Operations Efficiency application for Public Service covers the end-to-end fraud detection process—from creating risk models that detect risky cases, to analyzing claim data to determine if it is fraudulent, to closing out the investigation. And it provides managers with insights that help them to identify risky refund claim behavior and take action.

Key features

Risk indicator for each business rule at all levels to integrate the industry knowledge

Bundle Pricing

In a competitive market, telecommunications providers are pressed to win customers and meet margin targets. And with the increasing amount of data - sales performance by category and reference, competitor prices, and promotional data -- telecommunications companies can better determine appropriate pricing policies.

Accenture Analytics' Bundle Pricing is the advanced analytics application designed to help telecommunication companies determine bundle pricing options to meet business objectives and identify the best strategies to increase profitability and market share.

The application can support marketing and inventory decision-making. For the marketing team, the application performs competitive analysis to better understand customer preferences. For the inventory team, it can help users to understand the optimal inventory level for each handset, performing store level forecasts at granular level.

Bundle Pricing is the advanced analytics application that can help telecommunications companies in the definition of the best price for bundle offers, providing guidelines to find the best promotional price to balance the margins while increasing sales.

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Call Volume Forecaster

The contact center is one of the key points of contact between telecommunications companies and their customers. Its proper management is also linked to the complexity of workforce management

The Call Volume Forecaster application meets the planning and management needs of the contact center. The application provides forecasts for traffic planning down to the individual contact level up to the business aggregate level. These forecasts help define the right staffing resource and skill mix for each day and time slot, improving service levels and therefore increasing customer satisfaction, loyalty and brand perception.

Key features

Get the best inbound-calls load prediction for one or more call centers

Predicts the call load by type of call and type of customer

Get accurate, timely and usable hourly forecasts

Takes all available information into account in order to get the best prediction

Claims Fraud Analytics Application for Insurance

In the insurance market, it is crucial for claims managers to have as much information as possible to spot fraudulent behavior and to identify possible networks of fraudsters among counterparties, dealers and other parties involved in the business.

To offer assistance in navigating challenges related to claims fraud, Accenture designed an application to help insurance companies use data and analytics to identify fraudulent activities and reduce costs connected to fraud.

The application uses predictive modeling and also allows users to assess all risk factors thanks to a library of business rules that are specific for the insurance industry.

Credit Collection for Utilities

In the Utilities industry, missing payments by customers are increasingly frequent and recovery activities are intensifying to help reduce the amount of loss to the company.

Accenture Analytics' Credit Collection application is designed to improve the profitability of utility companies by reducing their financial risk. Its insights help to maximize the value of the recovery and give an overview of the claim status and the likelihood for recovery. This advanced analytics application supports the business user in selecting the best contact method, identifying the claims that are best suited for follow-up action through a third party.

Key features

Identification of high-risk customers and the potential exposed value

Assignment of a customer specific risk score

Prioritized customer specific plans identifying the best action to maximize the recovery value.

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Cross-Border Trading Optimization

Models the price of gas, oil and power in multiple markets to reveal the best buy and sell options.

Energy industry portfolio managers and traders operate in energy markets internationally to maximize revenues from cross-border trading activity, taking advantage of the different prices of gas, oil and power in various markets and time horizons.

The Cross-Border Trading Optimization is a fast and reliable app that optimizes the short term position in order to catch market opportunities, maximizing revenues and profitability. It provides portfolio managers and traders with a tool that integrates and collects data from multiple systems into a single environment, leading to better and faster decision making.

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Customer Churn Management

Identify early signs of customer defection, and take action to retain them before they are lost.

In the financial services industry, customer expectations are rising, but customer confidence continues to fall. Losing a customer means losing an important asset, and the cost of reacquiring that asset is high.

Accenture has developed an application to help identify early signs of customer defection, so that businesses can take retention actions before the customer is lost. This predictive tool provides a contact list to the sales force, reducing the effort and increasing the rates of customers processed.

Customer Potential helps you retain high-value customers by taking the right actions to increase margins, cross-selling, and customer retention

Financial companies want to retain high-value customers, so it's important to take the right actions to increase cross-selling, retention and marginality.

CRM managers often have an inadequate understanding of customer value, because the segmentation is usually based only on current financial assets. Furthermore, segmentation is usually updated only once a year, while customers change more often.

Accenture Analytics' Customer Potential application allows users to analyze actual and potential value for the customer base, exploiting customers that are not expressing their full potential, in an effort to drive marketing and sales actions.

Key features

Industry-specific KPIs to define actual and potential value.

Actual and potential value calculated and updated every month, for each customer.

Definition of the contact channel based on the customer profile/ preferences and on value.

Data Management: Data storage and organization in energy management

The electricity market is characterized by a large amount of data and data sources. The interaction with these data sources is a key problem for market operators.

Data Management is the application that allows businesses to manage consumption data for the resources market. The tool accurately and easily maps the technical structure of the network and the contractual relationships with end customers and infrastructure, enabling users to prepare and analyze the energy balance, taking into account different levels of transportation and local distribution.

The Data Management application is structured around two fundamental sets of functions; data collection and import tools, and the exploration of received and uploaded data to assess whether they are updated and complete.

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Early Warnings

Fully control the end-to-end early warnings process, using all available information.

Banks often face various challenges related to the early warnings process—the process that monitors credits (loans, mortgages, etc.) to identify the potential non-payers and offers an early warning on this potentially risky customer activity. These challenges are usually related to having the credit and risk activities scattered throughout different platforms and business unit silos.

Accenture Analytics' Early Warnings application offers an end-to-end environment for early warning process management. It helps risk managers to easily manage client data coming from multiple sources— such as external bureaus or providers—by applying business rules and predictive models to all of the data so early warnings of potentially risky behavior may be identified.

Forecaster Gas advanced analytics application

Because of tight regulations, the natural gas market requires accurate forecasts. For users of the National Gas Pipeline, an error in the daily schedule of withdrawals for each point of delivery to the network operator can cause significant imbalanced costs.

Forecaster Gas is designed to meet the forecasting needs of the gas market. It provides daily withdrawal estimates and monthly planning per point of delivery, and offers a full range of functions, graphics and indicators for a valid and simple management of the forecasting process.

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Forecaster Power: Improve forecasting accuracy

Advanced analytics application for short- and medium-term forecasting for the resources market.

The resources market has unique demand forecasting challenges, like the need to submit detailed forecasts to grid operators, or the need to operate on the day ahead market. Measures come from thousands of meter devices, producing hourly—or even more detailed—time series.

Customer behaviors differ markedly: Production schedules drive industrial electricity usage, while domestic usage is sensitive to temperature, so different load curves need to be treated in the most appropriate way. A poorly accurate load forecast can lead to very expensive unbalancing.

Accenture Forecaster Power advanced analytics application meets the needs of short- and medium-term forecasting for the energy market. It provides demand forecasting with hourly detail for each point of delivery, or it aggregates on different time frames, according to the needs of the energy market. Forecaster helps users to examine the energy demand forecasting to verify the quality of the result, and to operate by exceptions only on points that do not perform in an optimal way.

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Forecaster Renewables: Predictive analytics for renewable energy

A predictive analytics application that implements forecasting models for the generation of power from renewable sources.​

The need for accurate planning of energy generation is increasing, complicated by the types of generation involved. With complex behaviors, each generation reacts differently according to different weather conditions. This challenge impacts the energy generation area of the company, but the forecasting problem has many points in common with the forecasting activities already managed by sales portfolio forecasting.

The Accenture Forecaster Renewables advanced analytics application implements forecasting models for the generation of power from renewable sources. The application is based on time series models, regression models, neural networks and hybrid models that manage the necessary weather drivers.

The combination of sophisticated models with updated information and drivers provides very accurate results, thus overcoming the forecasting problem for such complex systems.

Fraud detection for retail: Use analytics​ to identify malpractice fraud

When sales networks do not function, organizations can experience heavy losses. Detecting fraud and reducing losses is a key goal for retail audit managers, but detailed analysis of available information can be difficult and expensive, especially considering the large volume of transactions, the size of the network and the detail recorded (including movement of the drawers of the boxes in the stores). It's critical to quickly identify and stop improper behavior, but it's also necessary to identify new behavior and risks that were not previously associated with losses.

The Accenture Fraud Detection analytics application identifies risks of fraud or improper behavior resulting in losses. Through a mix of business rules, anomaly detection and predictive analytics that identify risky behavior, the application can assign a fraud risk score to any event.

The application contains a predefined set of business rules related to the retail market. Users can add new rules according to their experience, and their business knowledge, to spot new unethical behavior. The application adds anomaly detection, predictive analysis and social network analysis (SNA) to the business rules for better predictive detection

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IT governance: Mapping of IT assets

IT Governance is designed to support IT managers in the process of managing and sizing of infrastructure assets.

IT supports the entire decision-making process, from the mapping of assets to simulating the impact of future application scenarios. Analytics insights provide short-term indications that highlight the systems and subsystems already under stress, and also medium- and long-term scenarios in which users must manage application scenarios, the rollout of project activities and migrations. Once the IT manager defines a strategy, the application supports him or her with ad hoc reports that help to validate decisions and actions.

The Accenture Analytics IT Governance application supports companies in the optimization and improvement of IT resource efficiency, even when transitioning to virtualized environments.

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Market Interface: Energy supply analytics application

Market Interface is the application for users involved in bidding on energy platforms.

The electricity market has two main objectives: promote, while remaining neutral, the transparency, objectivity and competitiveness of the activities of the electricity supply chain, and guarantee the management - in economic terms - of the distribution of services.

Accenture Analytics Market Interface is the application that supports the companies that operate in the electricity market in the management of market operations. In particular, the interface allows users to operate in real time in day-ahead, intra-day or ancillary services markets. The forward electricity account trading platform interface allows users to manage and automate the communication information flows of bilateral contracts with their commercial obligations and injection and withdrawal schedules.

Market Interface is the application for users involved in bidding on energy platforms. This application concerns bidding on the forward electricity account trading platform, day-ahead market and bidding on the intra-day market. The module also supports the Trayport® API for the acquisition of data from TFS brokering platforms.

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The Network Predictive Fault Management application helps telecommunications companies reduce costs connected to maintenance and upgrade plans by optimizing the content and the sequence of interventions. It predicts network incidents before they occur, allowing pre-emptive maintenance and improving service assurance. It also provides operational insights to IT Managers giving them visibility on network vulnerabilities and recommendations for proactive maintenance of the network infrastructure.

Key features

Maps the organization network, including all types of devices, technical teams, service levels

Maps complex geographies, allowing different users to collaborate in a single framework

Predicts more accurate maintenance, optimizing the intervention plan with a more proactive approach

Network Predictive Fault Management is the application designed to help CIOs and other users identify devices that are likely to fail, to perform cost effective maintenance and keep the network current.

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Next Best: Predictive analytics for financial services marketers

Next Best uses predictive analytics to help financial services marketers identify the next best product or service for their clients.

The increased intensity of retention activities and the need to meet sales targets have led to considerable pressure on customers in the financial services market. What's more, limiting the number of contacts a customer can receive by phone or mail within a given period of time means that each name becomes a valuable source of information in terms of proposition of an offering.

Accenture Analytics's Next Best application allows marketing professionals to identify the best product to suggest based on the probability of purchase and profitability of the product itself. Cross selling for every customer can increase loyalty, maximizing both margins and sales. Next Best takes full advantage of every interaction with the customer, and offers the sales force a chance to have correct information to close deal: Customer profile and propensity to purchase.

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Nomination Interface analytics application for transportation

Nomination Interface is the application for gas for daily programming to the Transport System Operator (TSO) through the needed protocol.

The shippers need a ready-made application that includes the balancing process, validation and sending of daily programs to the Transport System Operator. Before sending the nominations via needed protocol, the user must perform the so-called balancing of the program: The energy injected into the network, plus the storage energy (injected or withdrawn) must equal the withdrawal from the network.

Nomination Interface is the application for gas that meets the need to balance the transport network withdrawal program, daily nominations and Virtual Point balancing. Nomination Interface is able to offer the business user a balancing program that uses the demand forecasts per single point of delivery and the parameters concerning procurement contracts, entry capacity, capacity of Regional Networks and points of delivery, as well as transactions already recorded at Virtual Point.

Nomination Interface is the gas application for daily programming to the TSO through the needed protocol. The dispatch is preceded by a balancing and validation process of the values to be sent to the TSO.

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Portfolio: Manage energy trading with advanced analytics

In the increasingly competitive resources market, medium- and long-term planning is key to improve efficiency and increase productivity. This activity focuses on the analysis of procurement sources and of possible trading scenarios.

Accenture Analytics' Portfolio application is designed to support procurement decisions in the resource market. It interfaces directly with the management of customer portfolios and offers the possibility to include prospects without a final contract. Customer management is completed by the segmentation function, which produces the portfolio control matrix. The trading simulation functions allow the user to work on any part of its contracts and easily change the number, composition and expected withdrawal. Each hypothesis, after having been assessed and validated, can be used to create the open position.

Key features

Open Position: Breakdown of the position per period and standard products, indicators for any set of contracts (per platform, pricing formula, deal or sub-portfolio)

Mark to Market: Breakdown per period and standard products, definition of price benchmark

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Pricing for Utilities

Define effective pricing logic to maximize margins

The creation of a new product in the Energy market requires a vast amount of information including historical quotes and forward price of energy commodities, price trends and related indexing, customers demand and terms of supply contracts. Tools to analyze this data must be extremely flexible to support custom formulas and strategy.

Accenture Analytic's Pricing for Utilities application is designed to assist Sales in building a line of effective products, by dynamically comparing formulas with user-customizable benchmarks and by analyzing the profitability of formulas on different customer segments. This holistic application allows for the comparison of alternative pricing, formulas and supply costs and allows for that information to be integrated into existing workflows within the sales department, who will take advantage of the output data provided by the application to define pricing, having time to focus on maximizing margins.

Key features

Pricing: Enables the Sales Force to easily calculate the optimal pricing for all clients

Outstanding Risk Probability: Allows the Risk Manager to calculate a risk score for each client

Unbalancing Risk and Cost: Helps the Risk Manager to calculate the unbalancing cost related to every single client

The Pricing application supports the enterprise in estimating the pricing for the sales offering, considering real-time inputs both from the risk side (unbalancing fee, hedging fee, outstanding risk fee) and the portfolio management side (price of the commodity, margins, profiles).

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Real Time Credit Decision advanced analytics application

Credit risk has always been one of the top issues in financial services, and there's a growing need to automate procedures to help manage the ever-increasing workload that risk offices face. To ensure responsive and efficient management of credit scoring, it is essential to quickly develop and deploy grids of acceptance that are reliable, accurate, automated and based on advanced analytics applications.

Accenture Analytics' Real Time Credit Decision application helps banks and financial institutions with managing end-to-end development of credit acceptance models. The app allows users to develop and execute scoring grids and business rules, with features to support every need, such as analyzing data quality, binning of continuous variables, selection of historical depth to be used for sampling and more.

Key features

Testing and simulation of possible impacts before running campaigns.

Flexible approach to define segments and actions.

Credit risk matrix allows users to summarize different credit scores for each client.

A comprehensive and analytically oriented data model.

End-to-end and focused on business outcomes, from generating credit scores to defining target campaigns.

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Revenue forecaster: Forecast traffic and revenues

Forecast revenues of Telco companies by tariff and traffic direction.

In the ultra-competitive telecommunications market, it's imperative to be quick in testing, accurate in defining actions and reactive in defining tactic responses to competitors' actions. Effective control requires timely and accurate forecasts of traffic and resulting revenues, so the need to get detailed forecasts by type of service, direction and components of revenue (fixed, variable) makes the process more complex. Manual management is extremely difficult and time-consuming.

Accenture Analytics' Revenue Forecaster application reduces the effort to prepare data that often reside on different systems, and it automates the forecasting process. In this way, users involved in control activities can use their time to find interesting patterns, highlight issues and propose corrective actions. It allows forecasting revenues in the Telco market at the desired detail level.

Revenue Fraud Prediction for Public Service

As deceptive schemes increase and morph quickly to stay under the radar, public service organizations need a cost-effective way to detect fraud. The Accenture Analytics' Revenue Fraud Prediction application is an innovative and robust advanced analytics solution for accelerating value-added tax (VAT) fraud detection.

The application leverages Accenture's established methodology for advanced fraud analytics while providing a visual experience. Data science or model managers can improve audit efficiency and effectiveness for their organizations by gaining increased insight into operations and key performance indicators using various analytical tools, including rules, networks and predictive models. With a heightened awareness and understanding of model performance, model managers can take swifter corrective action to help optimize the detection process.

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Risk Management custom analytics application

Risk Management is the application that allows power market traders to industrialize the risk policy.

Energy companies have multiplied their offerings to customers, with an increase in fixed price options, index-linked offers based on specific customer needs or offers as a discount on authority tariff. These actions have resulted in a growing asymmetry between formulas used in the sales portfolio and those used in the purchase one. The awareness of the price risk financial exposure, which was already growing in the market due to the competitive context, is now very topical.

The Accenture Analytics' Risk Management analytics application starts from the open position, which determines the national price risk exposure. The methodological heart of the process is very complex: Volatility estimation methods, Montecarlo simulation algorithms and synthetic risk indicators such as VaR make it possible to summarize the exposures and possible future trends of raw materials (or of the single national price) into synthetic indicators. When an exposure, which is outside the parameters set, is identified, a simulation of coverage operations is carried out (by formula, commodity, portfolio or distribution) to identify the most suitable choice to bring the indicator toward a safe value.

Key features

Net exposure: Volumes by purchase and sale formulas and breakdown per commodities

Commodities management

Management of hedging contracts: SWAP contracts and CfD and IDEX contracts for power and commodities

Financial Open Position Report: Self-hedging and final position after portfolio hedging

Montecarlo simulation: Commodities and Market Prices

Hedging What If: Formula/commodities SWAP, CfD, Energy Derivatives

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Spare Parts Inventory Optimization

The process of spare parts demand planning is a key success factor for any business managing inventory. Actively collecting and analyzing sales data, verifying production plans and identifying collateral conditions and assumptions without an automated process can drain resources. A manual approach lacks accuracy, leads to forecasting errors, and generates overstock or inventory shortages.

The Accenture Analytics' Spare Parts Inventory Optimization application provides accurate demand forecasts for thousands of units, taking into account the amount of stocked items, the lead time for each individual component, the life cycle of the products and other factors, such as replacements and phase-in / phase-out. It then manages all the elements needed to get an accurate and reliable forecast. The application allows the enterprise to efficiently manage and control the whole process of forecasting and production of components. When integrated with the Safety Stock component you gain the ability to update intra-period forecasts and notification of stock level or lead time anomalies for single components.

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Spend Optimizer

Helps maximize revenues through more efficient spending allocation.

Reducing public spending remains a high priority for many governments, and forecasts suggest that spending will continue to fall during the next few years. Auditor-controller agencies and departments need to improve product vendor cost and compliance management, implementing policies to favor more economical vendor selections.

The Accenture Analytics' Spend Optimizer application facilitates the development and management of policies through a step-by-step guide and rules creation functionality. The application empowers users to decide which policies to apply, using a "what-if" simulation capability which helps to advise regarding the most cost-effective spend allocation based on a fixed budget. Compliance monitoring can help ensure that both vendors and the departments stay within policy spending limits. The application also helps reduce the time and complexity around managing future spending based on supply and demand trends.

Key features

Preconfigured business rules engine for establishing product or vendor groupings before simulations

Scenario management for taking into account different strategies on spending policies related to department vendors

Algorithms for calculating differences in spending among groups to help determine optimal levels

Ability to create and manage different spending policies for multiple business levels

The Accenture Spend Optimizer application provides analytic insights into the procurement activities of typical large-scale agencies to help identify fraudulent, abusive or collusive activities that can drive up costs.

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Telco Predictive Fraud Detection

Telecommunication companies are perpetually fending off fraud. The ability to identify and trace new anomalous behaviors through continuous monitoring is vital for companies to take preemptive actions against future costly occurrences of fraud.

The Telco Predictive Fraud Detection application helps company audit managers identify anomalous behaviors to reduce fraud risk exposure through real-time monitoring of preset business rules and advanced analytics. The application analyzes internal company data and external data to help determine the risk factors and level associated with each service user. Audit managers receive alert notifications about anomalous behaviors that may pose a fraud risk, using customized logics based on their control targets.

Key features

Management of business rules for facilitating integration of existing business experience.

Use of historical data comparisons for identifying new fraudulent behaviors.

The application allows users to identify and select the right activities and points of sale for annual initiatives, while also accounting for adequate sales force staffing and resource constraints. Now, It is possible to design and test many scenarios to understand the best solution.

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Trade Marketing Impact Measurement

Generate analytics insights and measure the impact that trade marketing efforts have on sales.

Measuring trade marketing impact on sales is a challenge. When executing trade activities, marketers may experience a time delay on the impact on sales. Moreover, a sales increase can result not only from trade activities, but also from multiple contacts, multiple influencers and unpredictable, extraneous variables.

The Trade Marketing Impact Measurement Application is a Web-based solution that allows trade marketing professionals to assess and quantify the impact of trade marketing activities. It delivers accurate estimates of the impact that single trade activities have on sales. By examining past performance, it sheds light on halo/cannibalization, optimal duration and Touch Point best profiles.

The application quantifies the impact of the factors driving sales, taking into account external and macroeconomic factors as well as estimating the baseline, volume not dependent from the activities execution or the external factors. The app makes it simple to visualize the results of complex models and drill down the uplift by quarter, region and brand.

Key features

Simple to use as it hides the advanced analytics complexity.

A proven statistical model developed by the Accenture Advanced Analytics Center of Excellence statistical team.

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Trade Surveillance

Bolsters in-house surveillance with analytics for detection of unusual or suspect behavior.

Reducing risk exposure from misconduct remains a top challenge for firms in the financial services industry. Conventional risk management processes employed today, however, are largely inadequate when it comes to heading off financial misconduct.

Warranty Analytics

When processing warranty claims, manufacturers are usually using legacy systems that have limited automated validation and reporting functionalities, poor data quality and require data to be analyzed manually. As a result, manufacturers detect and correct warranty issues too late. This negatively impacts financials, brand image and customer experiences.

The Accenture Analytics' Warranty Analytics application helps warranty managers identify the causes for losses in the warranty process by providing data visualizations that offer insights into business issues (dealer issues, supplier issues, no root cause, anomalies, etc.) It also enables the prioritization of actions to resolve the issues. Manufacturers, as a result, can detect emerging issues and make data-driven decisions that can lead to reducing warranty costs.

Key features

Reduce warranty costs.

Automatically detect emerging issues and reduces time to resolution.

Reduce the size and cost of recalls.

Increase the efficiency of problem-solving efforts for improved quality and customer satisfaction.

Accenture's Warranty Analytics application offers a fraud detection framework that includes predictive analytics models along with business rules to estimate the probability of suspicious activity and detect fraud.

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Accenture Analytics' Wealth Advisory Toolkit application helps the home office generate actions and campaigns, link them to target clients and ensure that they drive desired behaviors and campaigns—all while enabling branch managers to monitor the financial advisors' ability to execute on the recommended actions. In turn, financial advisors will be able to identify the top priority actions to be taken on each client, and plan their activities accordingly.

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Workforce Management for Utilities

Increase productivity by optimizing the workforce.

Utilities and companies handling widespread gas and oil pipelines face the need to maintain and optimize their assets while ensuring efficiency and productivity. Traffic and congestion, and weather conditions can have an impact on execution time, number of technicians needed in the field and the number of incoming calls to the back-office. Having reliable resource planning tools that account for external variables is crucial in avoiding operational bottlenecks. Analytics provide an opportunity to quantify, visualize, predict and confirm operational bottlenecks while translating the raw operational data into actionable insight.

The Accenture Analytics' Workforce Management application is an end-to-end solution that can cover the Resource Planning and Management process for every division. Field force productivity can be increased by better planning the technicians and the skills required and by forecasting the optimal number of resources needed daily. The application can also help improve back-office efficiency by reducing or eliminating tasks—generating consistent time savings—and by creating an industrialized real time plan of the crews on the field.

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