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Internet works (a few minutes) then stops (a few seconds)

*** Doh, I think I posted this in the wrong place, could a mod please move it if it is in the wrong place?****

Hello Everyone.

First off I would like to say that I have been reading through this website to find answers to my problem, and it is refreshing to see people helping others. Thank you all for the effort and support you guys give.

ok now to the problem ;)

My laptop is a Enpower Model Number ENP 65604 running XP Pro

The trouble I am having started about 2 weeks ago. Before that (and maybe the reason) when I would shut down I would get the "program did not shut down" box to which the program in questions was grclass (i think). I looked it up on google and did not find anything. I know a little about computers so i ran a virus scan with AVG. To make sure i got everything I did the big full scan. it found something (not grclass) and fixed it.
The name of the file it found was F:\SLATKO\torta.exe (Virus identified Win 32/Cryptor)

Since around that time (the 2 weeks ago i mentioned above), my internet has been acting strange. I have trouble loading websites (usually have to click links twice) as well as the bottom line saying "waiting for xx website" and I notice on my Zone Alarm activity monitor that the internet will not respond from time to time for like 5 seconds, then come back on. It does not matter if I am connected wireless or wired (or both, like I tried in the office). It happens both at home and in the office. I have run a gambit of Anti-Virus programs but to no luck. I ran a hijack this but it didn't make any sense to me. I will post my results at the end of the post.

I need the internet to work again, plain and simple. How? that's the hard part ;) I know you guys need more information and I will do whatever I am asked to do. If I (we) can't figure it out, I will just end up reformatting (which i don't want to).

Thank you for any help I can get for this problem. Thank you all for your time as well just for reading.

Jugg78

**************************[I ran SDFIX and this is the results]*************************************

SDFix: Version 1.240
Run by Administrator on Wed 02/24/2010 at 05:01 PM

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

Download DDS by sUBs from one of the following links. Save it to your desktop.

A small box will open, with an explaination about the tool. No input is needed, the scan is running.

Notepad will open with the results.

Follow the instructions that pop up for posting the results.

Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Just caught your edited post. If you edit a post I don't get an email notification

Anyway, now I'm here we can get to grips with your problem. First thing to say is this may be a browser problem and not malware at all but there is some things in the log which may indicate some infection. To start with please run MBAM and see if that picks anything up.

Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.

When the installation begins, follow the prompts and do not make any changes to default settings.

When installation has finished, make sure you leave both of these checked:

Update Malwarebytes' Anti-Malware

Launch Malwarebytes' Anti-Malware

Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them fromhereand just double-click on mbam-rules.exe to install.

On the Scanner tab:

Make sure the "Perform Full Scan" option is selected.

Then click on the Scan button.

If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.

When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.

Make sure that everything is checked, and click Remove Selected.

When removal is completed, a log report will open in Notepad.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Thanks

[If I have helped you fix your PC then please donate. Thanksm0le is a proud member of UNITE

yeah the problem is still there. The websites load in very slowly and sometimes they do not finish loading. It's very annoying. You mentioned something about it possibly being a browser error. This problem happens with both Explorer and Firefox (and even Google chrome).

The internet does not completely turn off. I can run msn messenger without having it kick me off the internet. But even when msn messenger is running, the website problem is still there. Even now, the bleeping computer website is still transferring data. Many times I have to double or triple click a link to make it load up. I am at a loss. But willing to do whatever you need me to do.

I have updated zone alarm (there was a bug a while ago when windows updated and broke zone alarm, making me not be able to connect to the internet. Would it be possible to have it part of the problem? I have disabled ZA and run the computer like that, but the problem still persists.) and avg. Let me know if you need any additional information.

* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click onthis linkto see a list of programs that should be disabled. The list is not all inclusive.)

Double click on Combofix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

It may be that something you were infected by has damaged system files or it may be that something you installed has caused the issue. I think we'll do a full clean up of the PC before we try something different.

Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select AllClick the Empty Selected button.NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select AllClick the Empty Selected button.NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you are using Firefox and this has caused page loading problems then please clear your private data. To do this goto the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

This could also be Clear Recent History or similar

Then close Firefox and then reopen it.

These steps remove possible reinfection possibilities from your Flash, Java and the temp/cookies/cache of your browser.

Once these have been done please reboot the PC into safe mode and use Dr Web - instructions below.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version

Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.

The Express scan will automatically begin.(This is a short scan of files currently running in memory, boot sectors, and targeted folders).

If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.

If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.

In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.

Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.

Please be patient as this scan could take a long time to complete.

When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.

Click Select All, then choose Cure > Move incurable.

In the top menu, click file and choose save report list.

Save the DrWeb.csv report to your desktop.

Exit Dr.Web Cureit when done.

Important!Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.

After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Thanks

[If I have helped you fix your PC then please donate. Thanksm0le is a proud member of UNITE

Sorry I haven't been able to post a reply, I have tried to do the complete scan and its taking forever. I left it running overnight (about 14hours) and it still was not done. My hard drive is not huge (60 gigs) so I don't know why its taking so long. Is that normal? I have not been able to keep it running because I use it for work. I will attempt it again tonight.

Double-click SUPERAntiSpyware.exe and use the default settings for installation.

An icon will be created on your desktop. Double-click that icon to launch the program.

If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)

In the Main Menu, click the Preferences... button.

Click the Scanning Control tab.

Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.

Scan for tracking cookies.

Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen.

Back on the main screen, under "Scan for Harmful Software" click Scan your computer.

On the left, make sure you check C:\Fixed Drive.

On the right, under "Complete Scan", choose Perform Complete Scan.

Click "Next" to start the scan. Please be patient while it scans your computer.

After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".

Make sure everything has a checkmark next to it and click "Next".

A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.

If asked if you want to reboot, click "Yes".

To retrieve the removal information after reboot, launch SUPERAntispyware again.

Click Preferences, then click the Statistics/Logs tab.

Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.

Please copy and paste the Scan Log results in your next reply.

Click Close to exit the program.

Thanks

[If I have helped you fix your PC then please donate. Thanksm0le is a proud member of UNITE