Peggy Garvin, of Garvin Information Consulting, is the author of United States Government Internet Directory (Bernan Press) andReal World Research Skills, 2009 (TheCapitol.Net). In her 20 years in the information business, Peggy has managed electronic information products and services in a variety of environments, including commercial publishing, e-commerce, law firms, and the Congressional Research Service of the Library of Congress. Peggy's work has been recognized with the 2011 SLA Dow Jones Leadership Award. She has a Masters of Library Science degree from Syracuse University School of Information Studies.

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In the third part of her analysis of FreePint's research into visibility, Robin Neidorf focuses on the findings around user behaviour. The results include a useful list of suggestions and ideas for how to connect directly with users on their own terms in ways that are meaningful to them. Barriers to influencing user behaviour are scrutinised and we asked respondents to rate the importance of different tools and activities in influencing user behaviour around information visibility.

FreePint interviews Martin White, specialist in enterprise search, intranet and information management strategy. The conversation covers the origins of computer-based search applications, his definition of enterprise search, and whether we should be investing in better search technology. We also asked about his book "Enterprise Search", first published around two years ago, to find out what will be new in the second edition coming out this year.

In the first section of his four-part article, Chris Porter introduces an in-depth review of the updated Manzama, an easy-to-use current awareness service for lawyers and other professional services users.