Billing FAQs: Sunrise

Billing FAQs: Sunrise

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Billing FAQs: Sunrise

Sunrise billing for Netflix is currently available to eligible customers who sign up for a new account or rejoin through an active Sunrise promotion.

How can I pay for Netflix on my Sunrise bill?

To sign up for Sunrise billing with Netflix, you must first qualify for an active Sunrise promotional offer. After redeeming your offer, you will be automatically enrolled in Sunrise billing. Billing eligibility is determined
by Sunrise.

How do I check to see if I am billed on my Sunrise account?

To check if you are billed through Sunrise, visit the Membership and Billing section of your Netflix Account page. If you are
unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Sunrise to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Sunrise bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Sunrise bill, please contact Sunrise directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my Sunrise bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Sunrise. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Sunrise for
support. If you’d like to cancel your Sunrise-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.