Fresh (but not fresh-faced) off the amazing 2011 NAA Education Conference & Exposition in Las Vegas, I thought I would share some of the things I learned:
1. You can only read so many People magazines while waiting at the airport.
My original flight was scheduled to leave just before noon last Wednesday but, lucky me, it was overbooked. Despite expressing to the airline staff that I had to...

Is it me, or does it seem that profanity and expletives have become more common in regular business interactions? And there are a few residents who take those choice words to a whole new level when they are not happy with the service or the answers you provide. What to do when a very disgruntled resident decides to rapid-fire every nasty, dirty, rude, crude and foul word in your direction to try...

The other day I saw a Groupon for two varicose-vein treatments and compression stockings. If it didn’t have an expiration date, I would have considered buying it. I know my family’s history with those unsightly things and it’s safe to say the future of my calves isn’t looking pretty.
Then there’s the Lasik deal I stayed up until 1 a.m. mulling over last month. While I ultimately decided that if...

When I’m working out in my community gym, I don’t want residents in the clubhouse and pool watching me through floor-to-ceiling windows as I sweat like a pig in a bacon factory. There’s a reason I’m on a treadmill and not laying out in a bikini by the water. Nothin’ to see here, folks!
But I’m the exception.
Most Gen Y renters are looking for visual transparency and connectivity, and as I...