Canadian Software Company OpenText to expand its Global Customer Support Centre in Cork, with the creation of 105 skilled roles

News > Canadian Software Company OpenText to expand its Global Customer Support Centre in Cork, with the cr

Press Release
03 Nov 2014

Monday, November 3rd 2014 - The Minister for European Affairs and Data Protection, Dara Murphy, TD has today announced that OpenText™, a global leader in Enterprise Information Management (EIM), will expand its Global Customer Support Centre in Cork - with plans to create up to 105 highly skilled roles over the two years.

The investment is supported by the Department of Jobs, Enterprise and Innovation through IDA Ireland.

OpenText’s new operation will provide support for its flagship Enterprise Content Management (ECM) and Customer Experience Management (CEM) products for both the EMEA region and global markets. The Cork operation is one of three Global Customer Support Centres for OpenText.

OpenText plans to recruit Technical Analysts with supporting language skills and senior management roles. Recruitment is underway immediately and job listings can be found on OpenText’s career page: http://opentextats.avature.net/careers/SearchJobs

OpenText Corporation was established in 1991 and is headquartered in Waterloo, Ontario, Canada. OpenText is currently ranked as the number one Canadian software company and is ranked 305 on the Global Fortune 500 list.

Welcoming the announcement, Minister Murphy said: "I am truly delighted to be here today for OpenText's announcement. Not only does the expansion of OpenText's Global Customer Support Centre create more jobs, it is an endorsement of Cork's attractiveness for investment by one of the world's leading technology companies. Partnerships between industry, the Government and IDA Ireland, such as is the case with OpenText, demonstrate that these relationships deliver significant long-term benefits for areas like Cork, the economy, the companies themselves and their customers."

OpenText SVP of Worldwide Customer Service, James McGourlay said: “We are pleased to be partnering with the Department of Jobs, Enterprise and Innovation, and the Irish Development Agency, as we open our newest customer support centre in Cork. Cork met all of our requirements for expanding our business in the region: a strong talent pool, a growing technology ecosystem and supportive public partnership. OpenText is committed to being a trusted partner to our customers, and having a local support centre in Cork will bring significant benefits to our European customers as they embrace a Digital-First World.”

“We are pleased to be partnering with the Department of Jobs, Enterprise and Innovation, and the Irish Development Agency, as we open our newest customer support centre in Cork. Cork met all of our requirements for expanding our business in the region: a strong talent pool, a growing technology ecosystem and supportive public partnership. OpenText is committed to being a trusted partner to our customers, and having a local support centre in Cork will bring significant benefits to our European customers as they embrace a Digital-First World.”

OpenText SVP of Worldwide Customer Service, James McGourlay

Minister for Jobs, Enterprise and Innovation, Richard Bruton TD said: “At the heart of the Governmment's Action Plan for Jobs is attracting more investments and jobs from multinational companies, and since taking office we have put in place a number of new measures which have helped to create more than 18,000 additional jobs in this area. Today's announcement that OpenText, a global leader in its sector, is creating more than 100 extra jobs in Cork is a great boost. I wish OpenText every success as they roll out this crucial project in Cork."

IDA CEO Martin Shanahan commented:“Cork continues to attract companies from a variety of sectors including technology and financial services. Companies, like OpenText, are attracted to Cork for a number of reasons including access to excellent talent from the University of Cork and Cork Institute of Technology and viable talent pool. OpenText is a welcome addition to the growing technology ecosystem in Ireland.”
About OpenText
OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in our cloud. For more information about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.