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Surveillance clips unavailable after restoring a backup to a new Infrastruxure Central server.

Issue:
Surveillance clips unavailable after restoring a backup to a new Infrastruxure Central serve

Product Line:
InfraStruxure Central
StruxureWare Data Center Expert

Environment:
All versions

Cause:
If an ISX Central has been replaced and you are trying to restore a backup, the easiest thing to do is assign the same IP and hostname that was given to the original ISX Central. If you give it a different IP or hostname, NetBotz appliances will not know where to send posts.

Resolution:
If you give it a different IP or hostname, you will need to reconfigure the post information in all the Netbotz appliances. This will update the current post information.

If this restore was done to create a redundant server and posts are required to 2 ISX Central servers, all NetBotz appliances will need to be removed and re added. The reason for this is the appliances will need to have the information for the new server added to it's posting addresses. Removing and re adding the appliance is the only way to add the new value.