SSP is case management software supported by a proven retention model. It is mature technology that has been in use for 10 years. It has been recognized with 11 national awards, and the project has received grant funding, including the latest grant from Next Generation Learning Challenges (NGLC).

SSP was designed and implemented by student service professionals. Its development started in 2003 and was funded by a U.S. Department of Education Title III grant to Sinclair Community College in Dayton, OH. The software is installed at two-year colleges in Florida, Massachusetts, Texas and Ohio; and over the next several months will be implemented at five North Carolina community colleges as part of their Completion-by-Design initiative. According to Sinclair statistics from 2005 – 2011, students using SSP were five times more likely to graduate. For quarter to quarter retention rates (Fall ’10 to Winter ’11), transitioned SSP students (students who have completed the SSP process) had a 37% higher rate of retention compared to students who qualified for the program but did not participate and a 26% higher rate of retention than students not designated “at risk”.