If the back end of your supply chain is badly managed, it will almost certainly be costing you money. However, once a reverse logistics solution has been implemented you won’t just be saving money on returns, you’ll actually be making money from them.

Are your customers happy with your after-sales service?

If you haven’t already contracted the services of a specialist in returns management, the answer to this question is probably “Not as happy as they should be.” All the data proves that reverse logistics improves customer service. And happy customers mean increased profits.

Do repair agents give you sleepless nights?

We’ve been in the business long enough to know that repair agents are at best unreliable, at worst unbearable. Which is why we established our own repairs arm, Revteq. Even if you don’t choose to use Revteq we’ll manage your repair agents for you. Your headaches just became ours.

Do you even know how much returns are costing you?

The truth is most retailers and OEMs in South Africa don’t even track returns. And if they do they don’t usually track them very well. Over the years we’ve realised that the reports we generate from our tracking system are as valuable to our clients as our real-life logistics and repair services.

Our services

From returns management to disposal and destruction. What can we do for you?

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Whether a consumer wants to have a shipped product exchanged or returned, your business still needs to make a profit and warrant future business to ensure survival. Therefore, we are sharing five of the most important factors to manage return shipments without breaking the bank … and still retaining customers. Reverse logistics is still a

In a world of interconnectedness, mobility and businesses that never sleep, returns management is no longer an option for e-commerce providers but a must. Customer Satisfaction; two words that have been screamed in retail stores more times than anyone cares to count, produced so many research reports you won’t be able to go through them

2015 has been an incredibly exciting year for Revlogs and the Revlogs Group. On the one hand, it’s hard to believe we are almost halfway through the year. And on the other it’s almost impossible to fathom how we have packed so much into five short months…

Implementing a state of the art returns management system has numerous benefits. Some are obvious and some not so much. But our years in the business mean we can assure you that they are all most definitely real.

Reverse logistics can take many forms, but what retailers want is a client-centred and fuss-free system. This includes collecting, reporting, repairing and returning. Revlogs MD, Craig Plowden, unpacks the process.

In 2008, major electronics retailer Game realised that there would be massive benefits to contracting a reverse logistics specialist to streamline the back end of their supply chain. Six years later Game, with the assistance of Revlogs, has established itself as the market-leader in returns and customer satisfaction.

It’s quite possible that your forward logistics provider says they’re also handling your returns management. Or you may think you’re taking care of it in-house. Scratch the surface and you’ll discover a whole host of demons in the back end of your supply chain.

Most retailers contract a returns management specialist in an attempt to overhaul the back end of their supply chain. But Revlogs MD Craig Plowden has noticed that often the benefits to the front end of their supply chain are even more valuable. Here’s how…

There is nothing worse than store theft or ‘shrinkage’. It devours your business from within, cutting into profits and demoralising honest employees. Fortunately, Revlogs has the answer: overhauling your returns management system will create an environment in which it is impossible for criminals to thrive.

You wouldn’t go to a dentist if you had a stomach ache, nor would you go to an architect if you need a bridge designed. If you need a returns management solution, then you need to outsource to an expert.