Beebe Healthcare Celebrates National Healthcare Access Week

Source: SubmittedKristina Johnson, seated, helps register Danita Tate at the Beebe Healthcare Emergency Department. Beebe’s Patient Access team members will be recognized during the week of March 31- April 6, 2014.

During the week of March 31 to April 6, 2014, Beebe Healthcare will join hundreds of hospitals across the nation to celebrate National Healthcare Access Week.

Beebe Healthcare wants to recognize all of its team members that work with the public to provide top-notch healthcare service. The Patient Access Department at Beebe is most often responsible for providing patients and visitors with their first impressions of the healthcare system.

During the week, Beebe will host special activities to recognize the contributions of the Patient Access Staff and their role as registrars and goodwill ambassadors.

“All of us at Beebe Healthcare are proud of the efforts put forth by our Patient Access Department Staff,” said Paul Pernice, Vice President of Finance and CFO. “They are an important part of our hospital because of their ability to greet and register our patients in a caring and efficient manner.”

Beebe Patient Access Director Jacqueline Bonnick agreed. “I am proud of the high quality of support by the members of our Patient Access Staff. We’re excited about this week’s activities and we hope to make everyone more aware of the vital services we provide,” she said.

One of the events will be a Patient Access Rally at the Beebe Healthcare Rehoboth campus where team members will enjoy games, win prizes and be recognized for their achievements.

From scheduling appointments for patients to answering questions for physicians, the Patient Access Staff works hard to ensure Beebe operates efficiently.

“In many cases, our people in Admissions and Registration are the first contact that a patient will have with Beebe Healthcare,” said Jeffrey M. Fried, FACHE, President and CEO of Beebe Healthcare. “The experience patients have in these areas can often shape their perspective and feelings about our entire organization. Thus, our Admissions and Registration team members play a critical role in shaping the patient’s first impression of Beebe Healthcare.”

Patient Access team members are trained in customer service and also in how to handle difficult situations that patients may deal with upon arriving at Beebe.

“We work very hard on guest relations,” said Beebe Patient Access Manager Linda Yekenchik. “Patients and families coming into our hospital are often in a stressful situation. Our job is to ease their concerns in a caring and efficient manner.”

Beebe Healthcare is a not-for-profit community healthcare system with a charitable mission to encourage healthy living, prevent illness, and restore optimal health for the people residing, working, or visiting in the communities we serve. It offers services throughout Southern Delaware including a 210-licensed-bed hospital, a cancer center, and outpatient facilities at multiple sites providing walk-in care, lab, imaging, and physical rehab services. For more information, please visit us online at www.beebehealthcare.org.