We built this comprehensive approach to donation experience management through close collaboration with — and decades of service to — leading nonprofits around the country. The result is a continuous loop of care and insights that you can use to form stronger, more lasting one-to-one relationships with donors and members.

Caging, data capture and exceptions handling in one seamless, secure and efficient operation. We apply a high-tech/high-touch approach to process payments, capture donor data, and address non-standard responses with speed and accuracy for an elevated donor experience.

Specialized web services to enhance your digital presence and improve the online giving experience. Our experts design and build your site with advanced features and functionality — effectively communicating your mission while making it easy to donate.

Our team can work with you to leverage Merkle RMG’s advanced communications and analytics offerings, helping your organization build stronger one-to-one relationships with your donors and deliver a consistent and meaningful donor experience.

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Insights

Solving the Challenge of Undeliverable Mail

Undeliverable mail is an expensive problem. Every year, the broader marketing industry spends $20 billion on mailings that never reach their intended recipient. Learn how Merkle RMG’s Rapport suite of solutions addresses this challenge.

Merkle RMG commissioned this study to learn more about how nonprofits manage their direct mail responses, how well they are performing, the importance of specific attributes when evaluating outsourcing options and their perception of the benefits of outsourcing.

The chances that an event will occur that disrupts the processing of your direct mail responses are small but the impact can be devastating. Learn about the importance of having a well-defined Disaster Recovery/Business Continuity Plan and what it should cover.