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Office Hours Now Closed

Gate Hours Now Closed

Storage Customer Reviews

Recent change in management is a real win for customers. I showed up early one day thinking the office was open and it wasn't, but they opened early for me. Place is clean and well taken care of. Saul and the whole crew are great.

wow what a great place saul in the front office was so helpful he let us use the truck for a little longer than we were supposed to he went out of his way to help us the facility is well maintained and has great prices will go here again

This place is a great value for the price. The staff is friendly and helpful. Just be aware if you have a small unit on the second floor there is no elevator but there aren't that many stairs. I wouldn't hesitate to use them again if I needed to.

i am an out of town renter and the management here has been so great to work with. was never sure when we could get back to pull the stuff out and so when time after time it fell through to get there the female manager was so helpful it renewed my faith in storage places in the portland area. thanks guys for helping to keep my stuff safe, putting the unit in my mothers name since i was unable to get there, and working with m,e on the monthly payments when several times i paid only up to the date that i thought i would get there. You are Amazing

Very friendly and helpful staff. Conveniently located right off the freeway and when you first went the unit that they have a free moving truck at your disposal they are open late at night which is very convenient. Now it's not so good is that they have a special type of locks that you have to purchase in order to use the units my unit is on the Upper Floor and the elevator is broken and there is no light in the individual units itself. But it is nice to pay your bill online and if you have any questions they are more than happy to answer anything and everything you may have.

I have a storage there on 2nd floor and there's an elevator. And about stealing, you have a personal lock with pretty much a dead bolt, how would they get in? Besides drilling it. Anyways, they've been good so far, no issues.

Very helpful and friendly staff. I don't like that there is no lights in the units themselves. Very hard to see in there and If I forget a flashlight, then can't see at all. Could be a lawsuit waiting to happen. It's completely in doors down and around and down a few hallways and there another for. So obviously no sun light to help with the darkness either. Very clean and the have an elevator for supper floor.

Nice storage facilities with a nice space and layout but the prices have gone up and that really sucks. I don't feel like a 5x15 should be 190 a month that seems highly excessive for the amount of space. Its cool though when u move in u can use their truck for free for 20 miles and 4 the time and they pay for gas. If needed longer u pay by mile and hour but they still provide gas. The truck is perfectly sized to fit what ur moving and small enough if ur not comfortable driving a bug Uhaul

I am a current customer at the Johnson Creek Money Saver storage place and I have used them now for about 5 or 6 years. My mother moved in with me about 4 years ago and was unable to downsize much so I rented her a unit for all of her stuff. Last week I got a call from someone at the office. Not Elaine and not her husband. I like these guys. But this gal that called me was terrible. She actually strong-armed me into paying more on my mother's unit. I have mom's payment taken care of through her bank account and it goes out automatically every month. Elaine has told me that I am up to date, but that she gets the check late. The rent is due on the first but we rented mom's unit in the middle of the month. I have offered to cover the partial months payment but Elaine has told me not to worry about this. I took her word for it. We have been doing this for the past 3-4 years now. So, this gal that is covering for Elaine (I guess, I hope she is NOT the new person now) called me and said you are late!!! Pay up or else!!! I told her that I have never been late on any of my bills, I don't pay late. She said it was due on the first of the month and I was wrong. Geeezzz lady, is that any way to treat a good paying customer??? Now, I like these guys. They have been nice to me and have worked with me and when I offered to pay the additional amount they said "nope, it is fine". So, there fill-in gal is not customer friendly and I am going to clear out mom's unit and be done with it. I will not be treated like this and I am sorry Elaine, your service just took a big DUMP!

Well I'm not sure completely of my experience, yet. I still have my stuff there until the end of this month, so, I may update this review. I gave them 2 stars for convenience- they were the closest and cheapest to my location at the time. I would not say $120/month for a 510 unit in the non-airconditioned, non- opened door- to promote- air- flow- on the 2nd floor is cheap, but it was convenient thus---- I will not keep my stuff there for very long----
They had a fire less than a year ago, and I remember hearing rumors around the neighborhood that the managers allowed homeless people to stay in storage units causing the fire. Well, they have new managers since the fire, but I'm not sure things have changed.
One day, while dropping off some boxes, there was a disheveled, discombobulated homeless woman just pushing her shopping cart around the storage facility. I'm not sure where she was going, she didn't appear to be walking toward the exit, but rather walking straight down the center of the drive and not hiding. Then another day, on my way out, there was an older, very battered car didn't even look drive able, that's why I looked, and two people sitting in the car tweeking their brains out probably didn't even know where they were parked. And the last time I was there, these men with two big trucks - one a moving/box truck the other a newer diesel Dodge dually thing. The guys surrounded me with their trucks and harassed me while I was approaching the security gate control thing- the guy in the dually backed up to cut in front of me and the box truck went around the same way as me- which is the correct way and I flipped off the guy in the truck because it was incredibly rude of him, but I suppose that kind of behavior is expected in a big, ugly city like Portland. After I flipped the guy off I realized he did this on purpose to have an interaction with me because then he proceeded to stop, get out of his pig mobile and try to discuss the issue. I don't think so. What is wrong with men? You have a single woman surrounded by men and I'm just supposed to sit there and let them do whatever they want to me? Well, they are lucky to have their legs. This place need better security. The managers are nice, I just don't understand why they have cameras and big gates when they just let anyone in anyways?? This place is not very safe and not cheap. I suppose it's a good thing they are only open until 10pm I couldn't imagine if the place were open 24 hours

been here a few years, as I couldn't afford to move elsewhere. At first was ok, then the homeless started to LIVE there. The smell was so bad, it would make your stomach turn. Then surprise, surprise the place catches on fire. After a month the lazy managers still haven't even swept the soot and ashes from the hallways that didn't actually burn up. They have evicted everyone so we have to breath the noxious air, as these brain surgeons still haven't put an exhaust fan or even cracked a door. Now the carpet in my truck has black stains as do my clothes.
The managers played a poor me card, complaining that hes been working so hard he doesn't have time to sweep it. How can that be, they don't return messages left on the voice mail or keep the victims notified in any way. We actually had to pay a full months rent even though the place has been off limits to us for over a month.
I hope this happens to the people that run this hole, they deserve to feel the loss the 400+ of us are feeling.......

I agree with the first guy on they are lazy but that is not all. I just happened to have stored my property in Bldg. C409 and supposedly all my valuables were nothing but charred remains. I was told by managers Ive never seen before that as soon as the fire department completes it's investigation I could salvage what I could from my property. Never got the chance to even see my property which I stored with them for about 10 years. Seems it was burnt so bad they disposed of it before the fire investigators finished their investigation.!! When asked why they did that they would not respond except for some nasty comments about how late it was and they wanted to close. When I found out about the fire on February 16th I went to the internet for answers. Seems KPTV took some photos (8) to be exact. The very last photo that was posted showed my property on the ground below my unit. It didn't appear to be burnt up then?? The managers did not want to see the article or the pictures. Mmmm wonder why?? Then adding insult to injury. A month and a half after the fire the managers tell me they have photos of my burnt out unit taken by them before they disposed of my valuable property. Why did they not say something prior to this?? Anyway, great I thought. Please email them to me which they did. Guess what the photos are NOT of MY UNIT even though they are labeled as such.... Now I know what happened to my property which I paid to store for 10 years. The fire department is sending me photos of my unit which according to them was only damaged by smoke and/or water. They will be hearing from my attorney from this point on. What a tragedy!!

DO NOT RENT HERE! The people that manage there are very dysfunctional. You can even Feel the misery seething from them when you step into the office. The guy fake smiles you and is on the verge of a temper the whole time. And the girl never smiles, just looks angry.....What about the customer whose probably going through a stressful time, since they're moving their stuff into storage??....these people know that it's stressful, they do storage for a living! ......They act like they don't care basically.....then, when I had questions about the units, the guy there takes a phone call through our conversation; rude and unprofessional. I'm wondering now if it was his dealer....lol. I patiently and tactfully waited while he pawned me off for the girl to take care of me. She showed me the unit, I had a comment, as I was thinking about all the other sales storage associates I had dealt with before theirs, and she had taken my statement the wrong way and tattled it to the manager/owner? Then when I talked with him he said I was rude to her, but It wasn't even regarding them; my statement...she would constantly interrupt me when asking about the units, trying to explain what I was looking for and wanted.. .. So, the guy tells me I was rude, and wouldn't give me a fair chance to explain a simple word I had said, and then denies me business there forever... I've never been denied by Any business in my life, anywhere! I have tact, ethics, and morals and wouldn't ever let that happen. What kind of business denies customers, who operate through word of mouth, whom are good people, misunderstood?.....not a healthy business..... Again,,,,,these people are dysfunctional and rude and could possibly be coming down off of drugs. Do Not Rent Here!! Save your stuff ...

DO NOT STORE ANYTHING HERE!! VANDALS - TERRIBLE CUSTOMER SERVICE! I needed a place to put my truck and camper for a few months - they seemed nice enough when I initially rented. I went to check on my camper and found it was vandalized with substantial damage. I called Mike (the manager) just to report the vandalism and he proceeded to tell me that someone had cut the back fence over a week ago and had broken into multiple other campers there. A courtesy call would have been nice so I could have come down and checked on my stuff! I realize you sign off on all of your damages but I find it quite ridiculous that they could not even call me to let me know they had a break in. I told him I wanted to cancel my spot and he proceeded to tell me I would still have to pay an extra 10 days per the contract. Would it be that bad to just cancel the contract and not charge me for extra days given that I now have to pay to fix my camper??

Ill make this short ,,, DONT RENT FROM THEM...
THEIFS .....LIERS ...... CONARTIESTS ....
WILL SCREW U OVER.
NICE TO YOUR FACE BUT ,WILL RIP YOU OFF.
Stole my entire unit and continued to take my money for 5 months. Didn't even bother to inform me until all servalince video was erased.

I have rented a unit in that place for about 1 year.
THEN I DECIDED TO LEAVE THE PLACE BECAUSE OF THE NASTY, CONDESCENDING, UNHELPFUL BEHAVIOUR OF THE MALE MANAGER.
I HAD A DISPLEASURE HAVING A FEW TIMES OF CERTAIN INTERACTIONS WITH HIM WHEN HE ACTED VERBALLY ABUSIVE FOR NO REASON AND TRYING TO INTIMIDATE ME WITH HIS AUTHORITARIAN, RUDE, NASTY DEMEANOR, LIKE SOME NAZI.
HE ACTS LIKE HE OWNS THE PLACE AND HIS DEMEANOR IS AUTHORITARIAN AND GESTAPO-LIKE. WHEN YOU LET HIM KNOW THAT YOU KNOW WHAT HE IS DOING- HE GETS EVEN NASTIER!
THE STORAGE IS LOCATED IN A VERY SHADY AREA WHERE HOMELESS PEOPLE BUILD THEIR CAMPS RIGHT BY THE STORAGE.. SO I FEEL THAT THIS 'MANAGER'S NASTY ATTITUDE TOWARDS PEOPLE WHO ARE IN THE AREA, EVEN IF YOU JUST HAPPENED TO BE A PAYING CUSTOMER THERE RENTING A INIT, - HIS UGLY, CONDESCENDING, DISRESPECTFUL ATTITUDE IS DIRECTED TOWARDS A CUSTOMER/ME!
THE LAST STRAW WAS WHEN ONE TIME I WAS STRUGGLING TO OPEN THE GATE PUTTING THE CODE WRONG. I KEPT STRUGGLING, AND THEN I SAW HIM UPSTAIRS SMOKING AND OBSERVING ME (HE AND HIS WIFE LIVE RIGHT ABOVE THE GATE AND THE OFFICE).
HE SAW ME STRUGGLING AND THEN HE QUICKLY HID ON THE BALCONY. BUT I SAW HIS SMOKE COMING OUT EVEN THOUGH HE WAS MAKING SURE I WOULD NOT SEE HIM.
LOUDLY ENOUGH, TO MAKE SURE HE CAN HEAR ME I ASKED HIM TO HELP ME. AND NOTHING... I KEPT ASKING HIM OVER AND OVER IF HE COULD HELP ME PLEASE ... HE FINALLY STUCK HIS HEAD OUT AND YELLED VERY LOUDLY AND RUDELY " IT'S AFTER 6 PM!! PRETEND I AM NOT HERE!!! THAT'S YOUR PROBLEM, NOT MINE, THAT YOU CAN'T GET IN!!"
IT WAS 15 MIN PAST 6 PM. AND I WAS STANDING THERE IN DISBELIEF NOT KNOWING WHAT TO DO AND WHERE TO GET HELP....WITH THE MANAGER STANDING ABOVE ME SMOKING AND NOT GIVING A DAMN...
..SOMEBODY ELSE WALKING BY HELPED ME TO SORT OUT THE CODE
( IT TOOK 5 SECONDS) AND I WAS ABLE TO ENTER THE GROUNDS...
I WAS SHOCKED BY HOW THIS MAN WHO LIVES FOR FREE ON THE GROUNDS DOESN'T GIVE A DAMN IF THE CUSTOMER NEEDS A LITTLE HELP ( NOT EVEN A PHYSICAL LABOUR TYPE OF HELP, BUT VERBAL 5- SECOND INSTRUCTION) TO BE ABLE TO GET TO THE UNIT AND DO WHAT THEY NEED...
I AM APPALLED BY THE ZERO CARE AND ZERO RESPECT FROM THE "MANAGER" IN THIS STORAGE.
HE SHOULDN'T BE ALLOWED TO BE WORKING WITH PEOPLE...

I have rented a unit in that place for about 1 year.
THEN I DECIDED TO LEAVE THE PLACE BECAUSE OF THE NASTY, CONDESCENDING, UNHELPFUL BEHAVIOUR OF THE MALE MANAGER.
I HAD A DISPLEASURE HAVING A FEW UNPLEASANT INTERACTIONS WITH HIM WHEN HE ACTED VERBALLY ABUSIVE FOR NO REASON AND TRYING TO INTIMIDATE ME WITH HIS LOUD, AUTHORITARIAN, RUDE, NASTY DEMEANOR, LIKE SOME NAZI.
HE ACTS LIKE HE OWNS THE PLACE AND HIS DEMEANOR IS LOUD, AUTHORITARIAN AND GESTAPO-LIKE. WHEN YOU LET HIM KNOW THAT YOU KNOW WHAT HE IS DOING- HE GETS EVEN NASTIER!
THE STORAGE IS LOCATED IN A VERY SHADY AREA WHERE HOMELESS PEOPLE BUILD THEIR CAMPS RIGHT BY THE STORAGE.. SO I FEEL THAT THIS 'MANAGER'S NASTY ATTITUDE TOWARDS PEOPLE WHO ARE IN THE AREA, EVEN IF YOU JUST HAPPENED TO BE A PAYING CUSTOMER THERE RENTING A UNIT, - HIS UGLY, CONDESCENDING, DISRESPECTFUL ATTITUDE IS DIRECTED TOWARDS A CUSTOMER/ME!
THE LAST STRAW WAS WHEN ONE TIME I WAS STRUGGLING TO OPEN THE GATE PUTTING THE CODE WRONG. I KEPT STRUGGLING, AND THEN I SAW HIM UPSTAIRS SMOKING AND OBSERVING ME (HE AND HIS WIFE LIVE RIGHT ABOVE THE GATE AND THE OFFICE).
HE SAW ME STRUGGLING AND THEN HE QUICKLY HID ON THE BALCONY. BUT I SAW HIS SMOKE COMING OUT EVEN THOUGH HE WAS MAKING SURE I WOULD NOT SEE HIM.
LOUDLY ENOUGH, TO MAKE SURE HE CAN HEAR ME I ASKED HIM TO HELP ME. AND NOTHING... I KEPT ASKING HIM OVER AND OVER IF HE COULD HELP ME PLEASE ... HE FINALLY STUCK HIS HEAD OUT AND YELLED VERY LOUDLY AND RUDELY " IT'S AFTER 6 PM!! PRETEND I AM NOT HERE!!! THAT'S YOUR PROBLEM, NOT MINE, THAT YOU CAN'T GET IN!!"
IT WAS 15 MIN PAST 6 PM. AND I WAS STANDING THERE IN DISBELIEF NOT KNOWING WHAT TO DO AND WHERE TO GET HELP....WITH THE MANAGER STANDING ABOVE ME SMOKING AND NOT GIVING A DAMN...
..SOMEBODY ELSE WALKING BY HELPED ME TO SORT OUT THE CODE
( IT TOOK 5 SECONDS) AND I WAS ABLE TO ENTER THE GROUNDS...
I WAS SHOCKED BY HOW THIS MAN WHO LIVES FOR FREE ON THE GROUNDS DOESN'T GIVE A DAMN IF THE CUSTOMER NEEDS A LITTLE HELP ( NOT EVEN A PHYSICAL LABOUR TYPE OF HELP, BUT VERBAL 5- SECOND INSTRUCTION) TO BE ABLE TO GET TO THE UNIT AND DO WHAT THEY NEED...
I AM APPALLED BY THE ZERO CARE AND ZERO RESPECT FROM THE "MANAGER" IN THIS STORAGE.
HE SHOULDN'T BE ALLOWED TO BE WORKING WITH PEOPLE...

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