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This hotel is under construction. There is no restaurant or room service. The lobby is non existent. “There was no mention of the construction when we made our reservation.” Except for breakfast (which was cold by the time it’s delivered) they made no contingency plans...More

Dear Madre1963,
Thank you for taking the time to provide us with this detailed feedback on your recent stay at our hotel. Please accept our sincere apology for the issues that you encountered while staying with us. We will follow up on your concerns so...More

As others have reported, the hotel is undergoing major renovation and it should not be open.
1. The lobby is tiny and NO amenities exist - I booked based on a restaurant, pool and hot tub, none of which exists.
2. The breakfast, which costs,...More

Dear Mike P,
Thank you for taking the time to provide us with your feedback. Please accept our apology for the issues that you encountered due to our lobby renovation. Additionally, we will follow up on your concerns so that others are not disappointed as...More

My mistake for not checking but equally our agent was not advised either that this hotel is under construction and there is no lobby or any communal facilities. You enter a cold hall with cement floors and wires hanging overhead As they are not serving...More

Thank you for choosing the Sheraton Herndon Dulles hotel and thank you for providing your feedback. We would like to invite you back to the hotel at the conclusion of the renovation. Could you please call the hotel with your contact information? We will reach...More

Stay away unless you like breathing drywall dust and have no facilities. Unacceptable to be open. I am a lifetime Platinum with SPG and I have never experienced anything like this in 20 years. Unacceptable.More

Thank you for choosing the Sheraton Herndon Dulles hotel and thank you for providing your feedback. We would like to invite you back to the hotel at the conclusion of the renovation. Could you please call the hotel with your contact information? We will reach...More

The staff is great, and very helpful! Unfortunately, I don't like the new design. The doors are on springs, and very heavy. The spring closes quickly. At one point, my dooor would shake from the door, across the hall, closing. You will be woken by...More

Dear bjamesm70,
Thank you for taking the time to provide us with this valuable feedback on your recent stay at our hotel. I am glad to see that our staff was very helpful. Please accept my sincere apology for the problems you encountered with our...More

Dear mjmcguiness,
Thank you for taking the time to share your recent experience at the Sheraton Herndon Dulles Airport hotel with us. As part of our continued commitment to renew our property décor, We apologize for any... More

Dear mjmcguiness,
Thank you for taking the time to share your recent experience at the Sheraton Herndon Dulles Airport hotel with us. As part of our continued commitment to renew our property décor, We apologize for any inconvenience our recent transformation may have caused. redefining the Lobby, Restaurant/bar, will elevate the guest experience so we can continue to create new memories with valued guest like you.
We have posted on our website that we are currently under renovation.
Once again, Sorry for any inconvenience this transformation may have caused and we hope to reveal our refreshed hotel with you, Whenever your travels bring you back to Herndon. Sincerely, Salman Pirzada Assistant General Manager

Dear Frank J,
Sheraton Hotels do not include breakfast for all guests.
There are rate plans available that include breakfast. For example, the Club rates include not only breakfast, but also evening hors d'oeuvres 7 days a... More

Dear Frank J,
Sheraton Hotels do not include breakfast for all guests.
There are rate plans available that include breakfast. For example, the Club rates include not only breakfast, but also evening hors d'oeuvres 7 days a week for a nominal upcharge.
Please let us kow if you have any additional questions.