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Jess M., Computer Support Specialist

Category: Email

Satisfied Customers: 1835

Experience: Computer Software Support Specialist for more than 10 years

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It seems I have changed to activesync. I am getting email on

Customer Question

It seems I have changed to activesync. I am getting email on computer using windows live however it keeps asking for my password. I have changed it and it does not seem to work. I also noticed my phone has stopped receiving email. I do not think I have been on active sync thereJA: Just to clarify, what's the make and model of your machine, and what operating system are you running?Customer: my computer is a dell latitude E6500 running windows 10. I have recently upgraded from outlook 2007 to outlook 2016. My phone is a Samsung s5JA: How do you access your email most often? On a phone or tablet, or through a web browser?Customer: On phone through standard email and on computer through outlook 2016JA: What troubleshooting have you tried?Customer: The problem started when I updated Outlook. I think it works but I do keep getting message regarding password ***** when I go onto account I think I get message that authentication has failedJA: Anything else you want the email expert to know before I connect you?Customer: I noticed today that my phone email has not received mail since yesterday. It was not on active sync I don't think. Tried to put it on active sync and could not.

Submitted: 9 months ago.

Category: Email

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Customer:replied 9 months ago.

I think I have the answer. I have the correct password ***** I had to change to migrate to the new domain for Hotmail. I have both phone and computer receiving email but the domain has changed for both.