Frequently Asked Questions

Most Popular Questions

When will my Full Line Collection order ship?

We process and ship orders from our New York location Monday through Friday. Orders with
standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase,
unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of
which can be found in the product description. When your order ships, we will email you a
shipping confirmation with tracking information. Please check your spam folder if you did not
receive the shipping email. Additionally, you can find the tracking number by clicking "My
Account" and then "My Orders."

How will my jewelry and accessories arrive?

Your jewelry and accessories will arrive individually wrapped and sealed to ensure they safely
get to you. They will also be bubble wrapped to prevent chances of damages while in transit,
plus it’s always a fund treat to pop the bubbles. We recommend a jewelry organizer for storage,
and a pouch for travel.

What are My Rewards?

My Rewards are just our way of saying thank you! You earn one percent (1%) for every dollar
you spend with us, and you can use those points on future orders. It’s super easy to earn rewards,
and use on more sparkle. My Rewards are one-time use and non-refundable, so find something
you love!

How can I use My Rewards?

To apply My Rewards to your order, first make sure you are signed into your account. After
selecting Checkout from your shopping bag, there will be a gray box on the left-hand side under
Shipping Method that says "Using My Rewards?" Check off the empty box, you can choose to
apply the maximum amount of My Rewards available. Please note, My Rewards are one time
use. Additionally, if you return an order, the My Rewards earned on that order will be deducted
from your account.

WHAT IS YOUR JEWELRY MADE OF?

Our jewelry and accessories are hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, and plating. Exact materials associated with each style are listed on their product detail page. Most jewelry and accessory items are lead and nickel compliant to California proposition 65 compliance standards. Please note that the jewelry and accessories are intended for people over the age of 16.

HOW SHOULD I CARE FOR MY BAUBLES?

To keep your jewelry and accessories at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry and accessories that are not solid gold should never be worn in the shower, the pool or the ocean. Also pack jewelry and accessories carefully for travel, we recommend always storing them in your carry-on luggage.

Who do I contact for press inquiries?

Product Commitment

QUALITY GUARANTEE

If your bauble is less than perfect upon arrival, we want to know! Send a photo to [email protected], and our Customer Care Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 5pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a replacement, exchange or My Rewards store credit.

Shipping

Through what carrier do your orders ship?

All U.S. orders are shipped via USPS, UPS Mail Innovations, UPS Ground or Air

Do you ship internationally?

No, we do not currently.

Returns

I just received my order, but I’d like to return part of it. Do you accept returns?

Of course! We love experimenting with jewelry and understand that you might occasionally change your mind. You can send most unworn jewelry or accessory back within 15-days of the ship date for an exchange or credit. Item must be unworn and in original packaging. All tags must be attached. Please include your original invoice with your return, and note the reason for return. Without order information, we are unable to process your return. Additionally, if you received a free gift with purchase, please make sure to send it back with the return or the retail value of the gift will be deducted from your refund. Please note: Personalized styles and Final Sale items cannot be returned. We do not offer free return shipping; return shipping is paid by the customer.

How can I ship my return back to Full Line Collection?

The customer will be responsible for shipping the item back to us. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. We do not offer free return shipping for orders.

Did you receive my return yet?

You will receive an email notification from Full Line Collection when we process your return. Please allow up to 20 days for your package to arrive and our Returns Department to process your exchange or My Rewards store credit. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

What if I can't find my original invoice?

Please print out the order confirmation email or the order information in your Full Line Collection account. Without this information, we will be unable to process your return.

Can I exchange the item I just received for a different jewelry or accessory on your site?

In order of an exchange to occur, the received item that you are looking to exchange must be returned and received first. Please note that the returned item must be unworn and in original packaging. If you need a replacement for the same item or would like to exchange for another item, please email [email protected]

Payment & Billing

What methods of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and PayPal.

It looks like you charged me multiple times. Help!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Why was my credit card declined?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at [email protected]

Promotions

Can I apply a promotion code to an order I already placed?

Unfortunately, we cannot retroactively apply promotion codes to any orders.

Are any items excluded from promotion codes?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Styles from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email [email protected]

How are promotional discounts applied to orders?

All promotion codes are applied to the order before My Rewards are deducted from the product subtotal. For example, if you have a 10% discount and you used $10.00 My Rewards credit on an order, the percentage discount will apply before the My Rewards credit are deducted from the product subtotal.