What's New at IMCC

News Archive

Organization Update

Posted on 08/11/2017

Dear IMCC Participants, Families and Caregivers:

As we move towards Labor Day Weekend, I hope you were able to take advantage of summer and just take a break from it all; even if it was just for the day! I wanted to thank each of you for continuing – or for our newer families, for starting to! – entrust us with the care of your loved one in our day center or our early stage programs. We are thrilled to have you as part of the IMCC family and hope that you take full advantage of all the wonderful services that we have to offer, no matter what stage of the disease process you are in. From our many different support group options, to our diverse caregiver education programs, our consultation services, the SHARE Program, our Caregiver Cruise (one of my personal favorites!), and so much more – it is our goal to not only provide care to the individual living with the diagnosis, but to our families, caregivers, and the community as well.

With that being said, Insight Memory Care Center is always evolving and looking for different ways to not only stay innovative in our care approaches, but how best to meet the needs of everyone! As you can imagine, this takes a lot of man (or woman)-power to accomplish this. This past year, we added eight different positions to help meet the ever-growing need. For our size organization, that is a fairly significant change in our organizational structure! We needed to add these new positions because of all the wonderful services we have started to offer. It has been a very short life-cycle from concept to implementation for many of these programs – and we aren’t slowing down! We are continuing to look at new and innovative services to offer to benefit the individual living with the diagnosis, ways to help caregivers provide the best care they can, and of course provide support and guidance through the disease process. As we all know, it is not easy. But the good news, Insight is here to help!

The purpose of my letter to you today is to let you know that as we have grown and evolved over this past year and added some new positions, we needed to take a critical look at the organizational structure of Insight to ensure we are meeting needs in a sustainable manner. So, to make sure we are doing that while also preparing for how to respond for when we continue to expand, we had to make a few changes within our organizational structure. I wanted to take this opportunity to share them with you.

As you know, currently Robin McGlothin is serving as the Assistant Director. Robin moved into this position when I relocated to Nashville in 2016 and we needed an on-site manager to handle the day-to-day operations of the center that I normally would handle, but could not do remotely. With the startling news this past April that Fairfax County was potentially pulling our funding, it made us more acutely aware of the need to put some dedicated efforts into our fundraising and advocacy, which the Board of Directors has echoed as well. Now while the board is undertaking their own efforts to help move our efforts forward, we needed to figure out how best to respond as staff. As Robin was previously our Director of Donor Development and has a background and passion for fundraising, it made sense that we move Robin’s focus from operations and some development, to all our philanthropic efforts. Starting August 14th, Robin will shift roles to our Director of Philanthropy.

Looking at our programming, some work with consultants this past year made us realize that we needed to manage our center programs a little differently. We also looked internally to see who could best help us with advancing our day center programs, early stage programs, and education and support services forward, and the answer was quite clear. Also effective August 14th, Christi Clark will be shifting from her role as Director of Education and Support Services to Assistant Director. The Assistant Director job description has been adjusted to reflect these organizational changes, and she will be directly overseeing all operations for the day center, our early stage programs, and our education and support services. Previously, Christi was performing a lot of our education and support services herself, and in her new role, she will be providing management, direction, and support to those who will be running those programs and providing those services. In addition, Christi will be moving her office from the front lobby to be in the actual day center. She will be moving into the Media Room, which is adjacent to the Multi-Sensory Room and across the hall from our Therapy Room. Christi will be providing direct support to Joanne Nester (Program Director) and Vivian Coda (Director of Recreation Therapy) within the day center. She will also be providing oversight and support to Jessie Wilson for the early stage programs, and to Lynette Jacob (Support Services Coordinator).

This has left a gap for someone who can provide the wonderful education programs that Christi has not only become known for giving, but what people come to expect from Insight. We are currently looking for a candidate to fill the re-developed Education and Outreach Coordinator position to take on those responsibilities. But fear not, Christi has assured me that she will still be out there doing presentations from time to time, just not ALL the time!

Finally, from an administrative aspect, Maria Hoffman will transition to the Director of Finance and Administration where she will be providing overall administrative support and guidance for the team at Insight. A lot of what Maria does is “behind the curtain,” whereas Christi and Robin’s positions are directly impacting our participants and caregivers. But I assure you, managing our human resources, employee relations, compliance, and all our financial matters is just as important! So, if you have questions about your bill or the Financial Assistance Fund, you will still see Maria. The only real difference is that she is moving from the desk in the lobby to an actual office (next to the desk in the lobby!) Niki Tindall, our new Administrative Assistant will be taking over the desk in the lobby.

So while this may seem like a lot of changes, and it is, I wanted to personally communicate them with you and assure you that Insight is committed to continually providing the quality services and programs that we have become known for. We are structuring ourselves so that we can continue to grow and expand to serve even more people who need our help. This decision was not taken lightly and a lot of thought and effort was put into figuring out how to best set Insight up for success. Christi, Maria, and Robin are key factors in helping us achieve that mission and vision.

As always, if you have any questions, please feel free to contact me directly, or reach out to Christi, Robin, or Maria and we will do our best to answer any questions you may have.

Thank you again for entrusting your loved ones care with us and for choosing Insight Memory Care Center for all your educational and support needs throughout this process. As we often say “until there’s a cure, there’s us!”

What Information Do We Collect?
When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website Use Information
Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.

What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information Collected From Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.

Notice of New Services and Changes
Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.

How Do We Secure Information Transmissions?
When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.

How Do We Protect Your Information?
Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.

Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.

What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Permission to Use of Materials
The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

Donation Refund Policy

We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.