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GENERAL Expand All

What is G2PLAY.net?

G2PLAY.net is a platform that provides sellers and buyers from all around the world with the possibility to trade digital game keys and in-game items at a fair price with no hassle through an innovative platform. More details can be found here.

Do I need to have an account to order a product on G2PLAY.net?

Having a registered account is necessary to buy on G2PLAY.net. Once you are logged in, you can choose any product you wish to purchase and just go through our checkout process.

How do I register?

In order to register an account on G2PLAY.net, you have to click the Sign up button and enter your email address and password. As an alternative way of signing up, you can use your Facebook, Google+ or LinkedIn account.

What should I do if I forgot my password?

If you forgot the password to your G2PLAY account, you can press Forgot password and follow the instructions to restore it.

How do I sell on G2PLAY.net?

If you intend to sell more than several keys at a time, you need to have a merchant account. To become our merchant, fill in this application. Otherwise, our C2C selling feature should be sufficient. For more information scroll down to the C2C section below.

Can I create a list of my favorite games?

Yes, you can add any specific game offer to your favorites by entering the game's description page. Under the game's price and dedicated Buy button, there is a link to add to favs. Simply click on this link and the game will be added to your list of favorites.

How can I contact Customer Support?

You can contact our Customer Support by clicking here. Please avoid creating multiple tickets regarding the same issue, and keep in mind that every message resets the ticket waiting time delaying our response. Therefore, submitting multiple messages without our reply is not recommended, as this will most likely extend response time.

Payment Review - Either your eCheck is being cleared (5-7 days) or your payment is being verified by PayPal (up to 72hrs). Our Customer Support may certainly clarify that for you here.

Banned - Order has been blocked due to safety reasons. Contacting our Customer Support highly advised.

Why is my order delayed - on hold?

Order dispatch shouldn’t take more than 15 minutes after creating an invoice. However, there are many possibilities for a delayed order, ranging from technical issues to security reasons. Regardless, your first step should always be to check the order status and act in accordance with what the aforementioned status says (see the previous question for a more detailed description of each order status).

I bought a pre-order. When can I expect my key to be delivered?

Please note that since it’s a pre-order, you will receive the product key around the release date, as stated in its description. Also, any bonuses, if included, may differ from offers on other stores.

Can I cancel my pre-order?

In accordance with our Terms and Conditions, any pre-order can be canceled anytime up to 3 days prior to the date of the game release (unless any activation key associated with the product is released in advance). Refund requests filled within the last 3 days may not be accepted. However, if you have G2PLAY Buyer Protection included in your pre-order, you may cancel it at anytime until the key is delivered. Please just contact us via our ticketing system to make sure we received your request before the dispatch of your pre-order.

I lost my internet connection while sending a payment and now my order is Pending Payment. Can I pay for it?

Unfortunately, once the payment gateway is closed, there is no way to re-open it, hence the second payment attempt for the same order is impossible. If you haven’t been charged, we suggest canceling such order in the My Orders tab and just placing another one.

What payment methods are accepted?

We accept the most popular payment methods such as PayPal, credit and debit cards, Paysafecard and BoaCompra. We also accept bank transfers and Smart2Pay methods along with ones available locally in specific countries such as DineroMail, Boleto and Gpay. We are continually working on expanding our list of accepted payment methods which can be found on every product page under Show available payment methods and under the link below.

Who can see my credit card information?

G2PLAY doesn't see or store your credit card information. Only the payment services we use can see your credit card information which is necessary for them to process the payment. All pages where you are required to enter your personal or credit card information are secured.

What are G2PLAY Wallet Funds and how do I use them?

It’s basically our store credit and works pretty simple. G2PLAY rewards you with €0,01 for every €1 spent here. Gathered funds can be used along with other payment methods to lower the total amount of your order, or cover it entirely. You decide how much of the funds you use by adjusting the slider in your cart. For more information about G2PLAY Wallet Funds, click here.

How can I get a discount code?

To be up to date with our promotions, please follow us on Facebook and Twitter. After following the abovementioned advice you can rest assured you won’t miss any discount codes or even free games.

KEYS & STEAM GIFTS Expand All

My key / gift is not working. What should I do?

Most importantly, make sure that you’re redeeming the key on a correct platform - checking the name of the product you’ve purchased will help to determine which one is it.

Keep in mind that some products can’t be activated on Steam, Origin, Uplay or Battle.net, but on a developer’s own platform - such keys are usually described as Digital Download.

Next, make sure that the product description doesn’t mention any restrictions that could affect the activation - regional restrictions or other product limitations are always highlighted in a bold or red font in the product description.

If the key’s still not working, please refer to a topic related to specific digital distribution platform in this FAQ section.

I bought a voucher. What is that?

In this case a voucher may be, for instance, either a 100% discount code for a Ubisoft Store applicable to a specific title, or a GeForce code. Vouchers unlock products on external pages and redirect you to the appropriate platform afterwards. Just make sure you read the product description and the activation details, as vouchers are great, however, the activation process may be unclear. It doesn’t affect your gaming experience nor any other features associated with having the game. You can enjoy your game for a better price and use saved funds for some DLCs to enjoy it even more.

Why is my Windows key not working?

Please bear in mind that, in most cases, Windows activation problems result from incorrect or faulty system installation.

We are aware that this installation procedure might be confusing and that's why we have implemented a new Windows bot which will assist you with the most common issues!

You can try it out by visiting our LiveChat and picking Windows - activation issues from the list of topics.

However, if you want to do that on your own, the short guide below should save you some trouble.

Begin by downloading the Windows package. Necessary links for the installation files can be found on the product page in the Activation Details tab.

Please keep in mind that since this is an OEM license, this key cannot be used to upgrade or downgrade your operating system - you need to conduct a clean installation

If you have installed the correct Windows version and you are still unable to make use of your license (for example due to an error 0xC004C008), please use the automated phone activation system, as in most cases this method solves the issue.

to start the phone activation process, push Windows+R combo on your keyboard, type SLUI 04 in the search box, and press Enter; then, follow the instructions on the screen to activate Windows

If the problem with your key persists, make sure to contact us via LiveChat and we will do our best to guide you through the activation process.

If you have received a different error code, however, please report the problem to our Customer Support.*

* - Please remember to have these screenshots prepared:

The key entered before the activation,

The error message you received,

The details of the current version of your system.

Please make sure that the screenshots are unedited and that the whole screen (including your taskbar with time and date) is visible.

How long until I receive my product code?

We usually send you the product code within 10 minutes of receiving your payment. If it's taking a bit longer, check your order status and act as advised in the 1st question from MY ORDERS - DELIVERY, PAYMENTS, VERIFICATION section.

Will the game work on my computer?

Always be sure to check the minimum requirements listed on the product's description page and the Activation Details. For any technical problems such as bugs and/or black screens which are not related to the game key itself, please refer to the FAQ on the game developer's website.

Can I return a product?

Already delivered products cannot be returned as stated in our Terms and Conditions (2.1. Products guarantees, returns and refunds):

Game codes: once the code has been delivered there is no return or refund of any kind.

That’s why we encourage you to always include G2PLAY Buyer Protection in your purchase, which guarantees you an extended assistance, such as the resale of a no longer wanted product resulting in returning your funds.

I need to take screenshots showing a problem with the key I bought. How can I do it?

The easiest way to take a screenshot is to press Alt + PrntScn combination on your keyboard in order to copy the currently visible screen to the clipboard. Next, open any image editing software, such as Paint, and press Ctrl + V to paste the captured image. Finally, click on the Save button to save the image in a selected location.

It is strongly recommended to provide correct screenshots, as they are crucial to resolving the issue quickly. Please make sure that the following parameters are met:

Maximum image resolution is 1920x1080

Screenshots are saved in .jpg or .png format

If you have a dual-monitor configuration, capture only the primary screen

Screenshots are showing the entire desktop, including taskbar with date and time clearly visible

The images were not edited in order to cover information

My Steam key is not working and I've already tried every solution. What should I do now?

In a situation like this the best course of action would be to contact our Customer Support and prepare a set of screenshots that will help us resolve the problem:

Below you can find an example of correctly taken screenshots (click to enlarge):

My Origin key is not working and I've already tried every solution. What should I do?

In a situation like this the best course of action would be to contact our Customer Support and prepare a set of screenshots that will help us resolve the problem:

The key visible in the activation window and the error message you receive when trying to redeem it

The Origin games library (please also include the "Filter" tab together with all your games)

Below you can see an example of correctly taken screenshots (click to enlarge):

My Uplay key is not working and I've already tried every solution. What should I do?

In a situation like this the best course of action would be to contact our Customer Support and prepare a set of screenshots that will help us resolve the problem:

The key entered into the activation window and the error message you receive when trying to activate it

Your Uplay Account Information. In order to access it, click on your avatar in the top-right corner of the Uplay window and select 'Account Information'. Then, choose 'My Games'. If you have redeemed any keys for the same title in the meantime, please display them as well

Below you can see an example of correctly taken screenshots (click to enlarge):

My Battle.net key is not working and I've already tried every solution. What should I do?

In a situation like this the best course of action would be to contact our Customer Support and prepare a set of screenshots that will help us resolve the problem:

The key entered into the activation window and the error message you receive when trying to redeem it

Your Battle.net account summary

Below you can see an example of a correctly taken screenshot (click to enlarge):

My Rockstar key is not working and I've already tried every solution. What should I do?

In a situation like this the best course of action would be to contact our Customer Support and prepare a set of screenshots that will help us resolve the problem:

The activation page - http://socialclub.rockstargames.com/activate

The key entered into the activation window and the error message you receive when trying to redeem it

How can I withdraw the earned Wallet Funds?

I sold my item / key, but the payment doesn’t reflect in my G2PLAY Wallet. What I need to do?

Your funds should be available 7 days after the delivery, unless the customer files a complaint against your key. In such case we'll certainly reach out to you for a solution. Please contact us, if the funds are not available for you after the abovementioned time periods.

Why is my offer not visible on the store?

Offers on our Marketplace are being created every 10 minutes. Although, in some cases our system requires more than a few minutes to process product creation, thus there might be no display issue but just a small delay. Please check your offers status in the My Offers tab. If it's been disabled by our team - status denied, you should receive a message with more details. If it's active and stil not visible after an hour, please contact us.

MERCHANTS Expand All

I sold an item, but the payment doesn’t reflect in my G2PLAY Wallet. What I need to do?

In order to receive the funds, the customer has to accept the trade offer, then balance will be added within 5 minutes. If the balance won't show up on your account within 5 days, please contact us.

How can I add a product that is not on the list?

To add a non-existing product to the list, please go to the Content tab and click on Create a brand new product. After that, click Next and fill out all the necessary fields (most importantly, the noteworthy facts about your new product, such as available languages, bonuses, region limitations, activation details, etc.). Once you're done, click Continue and then Submit to finish creating the custom offer.

Please note that it might take up to 24 hours for the offer to become visible in the store so don't be alarmed if it doesn't show up right away.

My product consists of more than one key. Can the keys be sent together?

To send two or more keys in one purchase, please make sure to write them in a single line, without separating them with the Enter key or commas.

You can separate the keys with a short description for each of them, however, it's not required.

How do I sell my products on G2PLAY?

Assuming you are already our verified merchant, just click on Create a New Product button. If you’re not, then regular sales on G2PLAY require having a merchant account. You can find more details (incl. commission and fees) and also apply for merchant status under this link. Fill in this application and await our message with further details. In case you don’t want to undergo the merchant verification, we suggest using C2C feature on your profile. However, you may only sell 5 keys at a time.

How much information about the product should I include?

After you create a brand new product, it will have to be verified by an administrator, which means that you should provide us with as many details as possible prior to its activation. Any mismatched or missing information might cause complaints from the customers and under the circumstances, they will be automatically entitled to at least a partial refund for misleading product description.

We would also encourage you to check the product description page of your offer after it has been activated. This will help you avoid any future issues with customers.

I've already sold some products but never received any feedback. How come?

Each buyer has an option to leave feedback regarding every transaction he or she has made. However, such feedback is not mandatory and is up to the customer's goodwill.

When can I withdraw my money?

In accordance with our Terms and Conditions, the payment for a sale of a product will be forwarded to your G2PLAY Wallet Funds after 30 days pass from the date of the transaction. Once the money is available in your G2PLAY Wallet, you can request a withdrawal in the system. Payouts can be created here.

How and when will I receive my money?

Payouts are usually done once a week and only in Euros. Payouts can be issued via: PayPal, Skrill or sent as a bank transfer. Please note that the minimum payout amount for PayPal, Skrill is €80, whereas for a bank transfer it’s €100. More details here.

How and when will my products be delivered to the buyer?

All orders are verified and processed 24/7 by our dedicated support team so there is no need for you to worry about sending your products to the buyer. All you need to do is create an offer and add your keys or items to it. Products are usually sent within 10 minutes of us receiving the payment from the buyer. Due to some fraud risk, some orders may take even up to a few days to be processed, depending on the cooperation of the customer. This, however, only happens in very rare and extreme circumstances.

Why is my offer not displayed on the store?

Our system sometimes requires more than a few minutes to process product creation, thus there might be no display issue but just a small delay. Please check your offers status in the Content tab. If it's been disabled by our team - status denied, you should receive a message with more details. If it's active and stil not visible after an hour, please contact us.

Is it possible to pay for games with my G2PLAY Wallet Funds?

Yes, it's possible. All of the money which is available for withdrawal can also be used to purchase new games on G2PLAY.net.