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IMPORTANT INFORMATION:
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IMPORTANT INFORMATION:

Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

Web Checkin is available 24 to 1 hour before flight departure

If you are denied boarding or if your flight is cancelled or delayed for at least two hours,
ask
at
the check-in counter or boarding gate for the text stating your rights, particularly with regard
to
compensation and assistance.

Frequent Flyer number

Last Name

Departure City

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Passenger Name:

Itinerary:

Reservation code:

Email address:

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Email Address

About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

History

History

Founded in 27th May, 1995, Vietnam Airlines is the flag carrier of Vietnam and the major carrier in the South East Asia, operating 94 routes to 22 domestic and 29 international destinations with an average of 400 flights per day, connecting the world’s major cities to mesmerizing travel destinations in Vietnam, Laos, Cambodia and Myanmar.

Vietnam Airlines became a member of SkyTeam - a global airline alliance whose 19 members provide access to an extensive global network of 14.500 daily flights to 1150+ destinations in 175+ countries – in 2010, reaffirming the carrier’s position on the global aviation map. In 2015, Vietnam Airlines became the first airline in the world to successfully operate both next-generation aircraft Boeing 787-9 Dreamliner and Airbus A350-900 XWB at the same time.

Vietnam Airlines has established itself as one of the region’s leading airlines thanks to its modern fleet and commitment to innovation and development, earning recognition from international and national communities through a series of prestigious awards. Skytrax - the world’s leading airline and airport rating organization - has ranked Vietnam Airlines as a 4-Star Airline for three consecutive years. Vietnam Airlines was also named “Asia Pacific Airline of the Year” by CAPA in 2017 and several awards from World Travel Awards including “World’s Leading Airline – Premium Economy Class” and “World’s Leading Cultural Airline” (2017, 2018); Asia’s Leading Airline – Economy Class and Asia’s Leading Cultural Airline (2016). This achievement is the result of the carrier’s tireless dedication to providing the highest quality across a range of products and services.

Vietnam Airlines has spearheaded Vietnam’s aviation market - one of the fastest-growing domestic markets in the world - throughout 20 years of development at a double-digit annual growth rate. Positioning itself as a modern carrier with an internationally recognisable brand characterised by Vietnamese traditional culture, Vietnam Airlines aims to achieve 5-star status and become a major airline in Asia.

Milestones:

2006: Member of the International Air Transport Association

June 10, 2010: Member of SkyTeam Alliance – SkyTeam’s first member in South East Asia region

2015: The first airline in the world to simultaneously operate both Boeing 787 and Airbus A350. Introducing new corporate identity – warm hospitality and traditional features

July 12, 2016: Vietnam Airlines first received a 4-Star certificate from Skytrax.

Corporate identity

Golden Lotus Brand

Since its introduction in 2002, Vietnam Airlines’s Golden Lotus brand has achieved remarkable success, and the distinctive symbol has gained recognition and respect around the world.

In 2015, to enhance Vietnam Airlines' competitive position in the highly-dynamic market, Vietnam Airlines updated and relaunched the Golden Lotus brand with significant improvements to its infrastructure, operations and fleet. Vietnamese cultural heritage continues to be an important theme for defining, differentiating and enriching the new Vietnam Airlines’s brand identity and image, and the lotus flower logo serves as a symbol of this commitment to heritage.