Master Class Follow Up SessionsFor the first time, Drs. Susan and Peter Glaser are offering Master Classes — advanced practicum workshops open to people who have attended their courses in BreakThrough Conflict™, Hardwiring Teamwork, and Persuasion and Influence. While mainly designed for those who have attended their fundamentals courses, people new to these programs also find these courses extremely valuable in helping them to develop a natural habit of communication mastery based on practice and feedback. Master Classes begin with a brief review of skills, emphasizing the steps that are more counter intuitive than instinctual. The majority of the session involves practice, focusing on scenarios customized specifically for the group.

BreakThrough Conflict™This Master Class deepens the learning from the initial BreakThrough Conflict session by revealing the subtle, nuanced qualities of communication impact; the specific verbal and nonverbal behaviors that lead to solved problems, strengthened relationships and deepened trust. This approach has several important outcomes:

It provides close to real life practice by raising and analyzing actual participant issues.

It ensures quality feedback since the Glasers facilitate and participate in each stop action analysis.

The 3.5 hour session is easier to schedule into an individual’s professional development plan.

The group becomes a learning community to assist one another during the session and after.

Hardwiring TeamworkIn order to move from good to great, organizations must engage staff from every department and level to join together, working as a team to deliver seamless service and quality products. To create this level of involvement requires skills for building consensus and solving problems collaboratively. This Master Class deepens the learning from the initial course by revealing the key ingredients that make meetings creative, productive and short — and allow individuals with very different opinions to achieve consensus from disagreement. This approach has several important outcomes:

It deepens the learning from the initial Hardwiring Teamwork course with real time practice that generates involvement from even the quietest group members.

It gives each participant guided practice in how to build agreement, coalition, and support from divergent positions.

By practicing the PRES system, each participant learns how to keep comments brief, persuasive and on point.

It ensures quality feedback since the Glasers are part of each group stop-action feedback analysis.

Persuasion and InfluenceTo have high impact and influence, people must be convincing issue advocates, able to present their messages persuasively so that their ideas are implemented and their programs supported. This ability is both rare and valued. It is vital in a wide variety of contexts: with employees, customers, vendors, managers, boards of directors.

This Master Class deepens the learning from the initial course through the use of video feedback that focusses on persuasive impact and opportunities. This approach has several important outcomes:

Speakers are assured that their important message has the highest opportunity for success, incorporating the rich feedback received.

All in attendance (including non presenters) have a thorough learning experience that magnifies the more subtle impact of presentation skills.

It ensures quality feedback since the Glasers are part of each group stop-action feedback analysis.

The group becomes a learning community during the session and afterward, and participants then call on each other for feedback in future presentations.