3) Softkeys -
These keys allow you to perform specific functions. The functions available and the corresponding softkey labels change according to the screen displayed.

4) Exit button -
Pressing this button returns you to the first page of the Home screen.

5) Arrow keys < -
Depending on the current screen display, you can use these keys to move between screen pages, to cycle through Call Log and Speed Dial entries, and to move the cursor during data entry.

6) Message lamp -
This lamp is lit when a message has arrived in your voice mailbox. When you set this lamp to Visual Ring, it flashes to alert you to incoming calls. You can retrieve messages using the button.

7) Dialpad -
Standard 12-button pad for dialing telephone numbers.

8) Speaker button -
For accessing the built-in two-way speakerphone. The light associated with this button turns on when the speakerphone is active.

9) Headset button -
For activating a headset connected to the telephone. The light associated with this button turns on when the headset is active. Requires compatible headset - contact Information Technology for additional information.

10) Mute button -
For turning off the microphone (handset, headset, or speaker). When the Mute feature is active, the associated light turns on and the person at the other end of the call cannot hear you.

11) Volume control buttons -
For adjusting speaker, handset, headset, or ringer volume depending on which component is in use.

12) Call handling buttons -
For call handling activities

Transfer

Conference

Drop

Redial

THE HOME SCREEN

The Home screen (which consists of two screens for the 2410, three screens for the 2420) displays the available call appearance/feature buttons, caller ID information, the current date and time, softkeys, and information provided by the Avaya call processing system.
In general, you use the Home screen to perform standard call handling. When the telephone is operating in normal display mode, eight call appearance/feature buttons are displayed on each page of the Home screen.
The date and time information is provided by your call processing system. This information is displayed below the call appearance/feature button area when the telephone is idle.

NAVIGATING THE HOME SCREEN PAGES

To

Press

Move to the next or previous Home screen page

< or > respectively

Return to Page 1 of the Home screen

at any time

Access the Speed Dial screen

The SpDial softkey

Access the Call Log Summary screen

The Log softkey

Access the Options screen

The Option softkey

Access the Label Action screen

The Label softkey

CALL FORWARDING ALL CALLS Allows you to forward your phone calls to another 864 number or a local off-campus number. When forwarding to another on-campus number, your phone calls will route to your voice mail box if unanswered at the forwarded number.

To activate Call Forwarding to another on-campus number:

Get dial tone on the phone number to be forwarded.

Dial the Call Forward Activation Code * 2 #

Dial the five digit on-campus number where you wish to forward your calls.

Hear conformation tone (three beeps).

To deactivate Call Forwarding:

Get dial tone on the number to be unforwarded.

Dial the Call Forward Deactivation Code # 2

Hear conformation tone (three beeps).

If you wish to call forward your KU phone number to a local off-campus number (such as your cell phone):

Get dial tone on the number to be forwarded.

Dial the Call Forward Activation Code * 2 #

Dial 8 + the local seven digit phone number where you wish to forward your calls.

Hear conformation tone (three beeps).

To deactivate Call Forwarding:

Get dial tone on the number to be unforwarded.

Dial the Call Forward Deactivation Code # 2

Hear conformation tone (three beeps).

CALL LOG Your telephone can store entries in the Call Log (up to 48 for model 2410, 100 for model 2420). By default, all new calls are logged, and the number of new calls is displayed below the date and time on your telephone.

Note: During any service or power outage, all entries in the Call Log are erased.

You can disable the Call Log or specify certain call types you want logged using the Log Setup option on the Options screen.

Two screens allow you to view Call Log information:

The Call Log Summary screen

The Call Detail screen

THE CALL LOG SUMMARY SCREEN

The Call Log Summary screen, which is accessed by pressing the Log softkey on the Home screen, displays the following call identification information:

For incoming calls - calling party name and telephone number (if this information is available from the call processing system). Note that the caller's name may be abbreviated if it is longer than 16 characters.

For outgoing calls - the telephone number (that is, the digits that you entered on the telephone dialpad). If you used the speed dial list to make a call, speed dial entry name and number are displayed in the log.

Each page of the Call Log Summary screen can display four entries. You can use < and > to page through all logged calls.
The most recent call is displayed in the top-most position of the first page. When the log is full, the log automatically deletes the oldest call information to allow for continuous logging without interruption. In addition, you can delete specific entries from the Call Log Detail screen.

To view more information (such as the date and time) for a specific entry in the log summary, press the button associated with the entry to access the Call Log Detail screen.

WORKING IN THE CALL LOG SUMMARY SCREEN

To

Press

View information about a specific log entry

The button associated with the entry

View the next page of call log entries

>

View the previous page of call log entries

<

Return to the Home screen in which you were working previously

The Done softkey

Return to Page 1 of the Home screen

at any time

CALL LOG DETAIL SCREEN

The Call Log Detail screen, which is accessed from the Call Log Summary screen, allows you to:

View additional information, such as call type and the date and time that the call was processed.

Make a call to the entry displayed directly from this screen.

WORKING IN THE LOG DETAIL SCREEN

To

Press

Make a call to the entry displayed

The Call softkey

View the next call log entry

>

View the previous call log entry

<

Remove the selected entry

The Delete softkey

Save the selected entry as a speed dial entry

The Save softkey

Return to the Home screen in which you were working previously

The Done softkey

Return to Page 1 of the Home screen

at any time

To view the list of all calls recorded in the Call Log:

From the Home screen, press the Log softkey.

The Call Log Summary screen is displayed.

Use < and > to scroll through the Call Log Summary pages.

To view information about a specific entry, press the button corresponding to the entry.

The Call Log Detail screen for this entry is displayed.

Press to return to the Home screen.

To delete an entry from the Call Log:

From the Home screen, press the Log softkey.

The Call Log Summary screen is displayed.

Use < and > to scroll through the Call Log Summary pages.

When you locate an entry you want to delete, press the button corresponding to the entry.

The Call Log Detail screen for this entry is displayed.

Press the Delete softkey.

The entry is deleted from the Call Log.

CALL PICKUP

Allows you to answer a call ringing in on another telephone number in your office from your own telephone set (you must first identify to Information Technology which telephone numbers should be in your CPU group).

To answer a call placed to a member of your pickup group when your telephone is idle:

When you hear dial tone, dial the number of the person you want to add to the call.

Wait for an answer.

To add the person to the call, press conference again.

Repeat Steps 1 through 4 for additional conference connections.

To add a held call to an active call:

Press conference.

When you hear dial tone, press the call appearance button corresponding to the held call.

Press conference again.

HOLDTo put a call on hold:

Press

To return to the held call:

Press the call appearance button of the held call.

LABEL ACTION

The Label Action screen, which is accessed by pressing the Label softkey at the Home screen, allows you to:

customize the labels for the call appearance/feature buttons programmed on the call processing system

view the default labels for the call appearance/feature buttons programmed on the call processing system

erase the labels you modified for the call appearance/feature buttons and restore the default labels from the call processing system

The Label Action screen is shown in the figure below.

WORKING IN THE LABEL ACTION SCREEN

To

Press

Change the label of a call appearance/feature button

The Edit softkey

View the system default labels for the call appearance/feature buttons

The Inspect softkey

Delete the customized labels of all the call appearance/feature buttons and restore all the system default labels.

The Restore softkey

Return to the Home screen in which you were working previously

The Done softkey

Return to Page 1 of the Home screen

at any time

LABELLING YOUR FEATURE BUTTONS

Feature Buttons are programmed by Information Technology, based on each user's preferences for the buttons on their telephone. If you have feature buttons on your phone, they are most likely "station busy" buttons. Station Busies not only dial a pre-programmed on-campus number when pressed, but they also show an arrow next to the button when the person at that number is on their telephone. As an example, you may choose to re-label a button that currently shows "SB 49300" to the name of the person to whom that number belongs. Feel free to contact Information Technology if you wish to have us confirm, or program feature buttons (such as station busies) on your telephone.

Using the Label Action screen you can customize, view, and restore the default labels of your feature buttons.

To edit feature button labels:

From the Home screen, press the Label softkey.

The Label Action screen is displayed.

Press the Edit softkey.

The Label Select screen is displayed.

Note: You can use < and > to locate the label you want to edit.

Press the feature button on the telephone corresponding to the label you want to edit.

The Label Edit screen is displayed. The New Label field displays the current customized label (if any), and the System Label fields displays the system default label.

If you have not yet changed the default label, an underscore appears next to the New Label field. If you selected a call appearance, a letter (such as "a") and a space appear next to the New Label field. You can delete the letter and space by pressing < twice.

If you have already changed the default label, an underscore appears after the last letter of the information displayed in the New Label field.

Using the dialpad, edit the label. See below for information on how to enter characters.

How to enter characters:

Keep in mind that each time you press a key on the dialpad, the alphabetic character associated with the key is shown on the screen display. In some cases, you may need to press the same key repeatedly to select other alphabetic characters. For example, to enter "Jack:"

Press 5 for "J." This first letter is automatically entered as an uppercase letter. All of the following characters in the word appear in lowercase.

Press 2 for "a." Then, press > to advance the cursor.

Press 2 three consecutive times for "c."

Press 5 twice for "k."

Note that you must use > if the next character you want to enter uses the same key as the character you just entered (for example, the characters "a" and "c" are both entered using the 2 key).

Note: You can use the Case softkey to switch between uppercase and lowercase. You can use the Space softkey to insert a space between first and last names. If you are entering special characters, you can use the * (star key) to cycle through the period and star characters. You can use the # (pound key) to cycle through the hyphen and pound characters. To enter a number, press the corresponding number key until it cycles through all of the letters associated with that button, then it will let you choose the number.

When you are done making changes, do one of the following:

To save your entries and return to the Label Select screen, press the Save softkey.

To return to the Label Select screen without saving your entries, press the Cancel softkey.

To return to Page 1 of the Home screen without saving your entries, press

Repeat Steps 3 through 5 to edit more labels.

VIEWING DEFAULT LABELS

From the Home screen, press the Label softkey.

The Label Action screen is displayed.

Press the Inspect softkey.

The Label Inspect screen is displayed showing the default labels for the telephone.

Use < and > to scroll through the Label Inspect screen pages on the telephone. Do one of the following:

To return to the Label Action screen, press the Done softkey.

To return to Page 1 of the Home screen, press .

RESTORING DEFAULT LABELS

From the Home screen, press the Label softkey.

The Label Action screen is displayed.

Press the Restore softkey.

The Label Restore screen is displayed.

Press the Erase softkey.

The Confirm Erase All prompt is displayed.

Do one of the following:

To erase the custom labels and restore the default labels, press the Erase softkey.

To return to the Label Action screen without erasing the custom labels and restoring the default labels, press the Cancel softkey.

To return to Page 1 of the Home screen without erasing the custom labels and restoring the default labels, press .

MESSAGE

To retrieve your messages:

Note: Your Message lamp turns on when a caller has left a message for you.

Press the button to retrieve your messages, then follow the prompts.

THE OPTIONS SCREEN

The Options screen, which is accessed by pressing the Option softkey at the Home screen, allows you to set your preferences for the following:

Note: If you press >, a second screen is displayed that allows you to enable and disable the Automatic Gain Control (AGC) feature for the handset, headset, or speakerphone. It is strongly recommended that you leave the default settings unchanged; however, hearing aid users may benefit from disabling the AGC feature for the handset. Changing the default settings can adversely affect audio quality.

RING PATTERN

The Ring Pattern option on the Options screen allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns.

To select a personalized ringing pattern:

From the Home screen, press the Option softkey.

The Options screen is displayed.

Press the Ring Pattern feature button.

The Select Ring screen with the current ring pattern is displayed.

Use < and > or the dialpad to cycle through all eight ringing patterns.Note: To listen to a specific ring pattern, press the Play softkey for a selected ring pattern number.

Do one of the following:

If you want to save the ringing pattern that you have just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.

If you want to return to the Options screen without changing the ring pattern, press the Cancel softkey.

If you want to return to Page 1 of the Home screen without changing the ring pattern, press .

CONTRAST

The Contrast option on the Options screen allows you to choose a contrast level for your telephone display. You can choose from among fifteen levels of contrast.

To select a contrast level:

From the Home screen, press the Option softkey.

The Options screen is displayed.

Press the Contrast feature button.

The Display Contrast screen is displayed.

Use < and > to adjust the level of contrast.

Do one of the following:

To return to the Options screen, press the Done softkey.

To return to Page 1 of the Home screen, press.

The new contrast level is set.

LOG SETUP OPTIONS

The Log Setup option on the Options screen allows you to specify which types of calls will be logged. These call types include:

Answered (incoming)

Un-answered (incoming)

Outgoing

You can choose to have some, none, or all of these call types logged.

To specify the call types that you want to appear in the Call Log:

From the Home screen, press the Option softkey.

The Options screen is displayed.

Press the Log Setup feature button.

The Call Log Setup screen is displayed with an underscore displayed in the Yes/No setting column.

Press the appropriate button on the right side of the display. For example, press button 6 to select the Answered call type and change the Yes/No setting with a single button press.

Do one of the following:

If you want to save the selections that you have just made, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.

If you want to return to the Options screen without saving your entries, press the Cancel softkey.

If you want to return to Page 1 of the Home screen without saving your entries, press. Note: If you press the Save softkey to change the settings, all entries that do not match the call types you have just specified will be deleted from the call log.

VISUAL RING OPTION

The Visual Ring option on the Options screen allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the display area flashes when an incoming call arrives.

If you want to save the setting you just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.

If you want to return to the Options screen without changing the setting, press the Cancel softkey.

If you want to return to Page 1 of the Home screen without changing the setting, press .

ERASE ALL OPTION

The Erase All option on the Options screen allows you to erase all of the personalized settings and reset the telephone to its default settings. This option erases your customized call appearance/feature button labels and all entries saved in your Call Log and Speed Dial List.

Note: The contrast level setting is not changed by the Erase All option.

To erase all personalized settings:

From the Home screen, press the Option softkey.

The Options screen is displayed.

Press the Erase All feature button.

The Erase All screen is displayed with a message indicating that the Speed Dial List, User Labels, and Call Log will be erased, and the User Options will be reset to the factory default values.

Do one of the following:

If you want to erase all settings, press the Erase softkey.

The Confirm Erase screen is displayed.

If you want to return to the Options screen without erasing any settings, press the Cancel softkey.

If you want to return to Page 1 of the Home screen without erasing any settings, press .

Do one of the following:

If you want to erase all settings, press the Erase softkey. All personalized settings are erased. The default settings are restored, and you are returned to the Options screen.

If you want to return to the Options screen without erasing any settings, press the Cancel softkey.

REDIAL

To redial the last number that you dialed:

Press redial - or- Dial # 8.

SEND ALL CALLS

Stops incoming calls from ringing on your telephone set and routes your calls to your J-Talk voice mailbox (or to a pre-programmed number). You know your telephone has SAC activated when there is an arrow next to the Send All Calls button.

To make or answer a call without lifting the handset, or to use the speakerphone with any feature:

Press speaker

Make or answer the call, or access the selected feature.

Adjust speakerphone volume if necessary.

To raise the volume, press the volume control button ^; to lower the volume, press the volume control button v.

The display shows the volume level. (There are eight volume levels.)

If you want to make the speakerphone volume louder, you can disable the speakerphone AGC by setting "Speaker AGC Enabled" to "No" in the second page of the Options screen. When enabled, speakerphone AGC automatically adjusts volume levels by increasing low signals and decreasing high signals. If you disable the speakerphone AGC, low volume levels will not be increased automatically.

SPEED DIAL

Using the Speed Dial screen, you can store personal speed dial entries (up to 48 for model 2410 and 100 for model 2420). You can access this screen by pressing the SpDial softkey at the Home screen.

When you have created a speed dial list, the Speed Dial screen displays the saved entries in alphabetical order. A single page displays eight entries. You can make a call directly from this screen by pressing the button associated with a displayed entry.

Working in the Speed Dial Screen

To

Press

Place a call to a displayed entry and return to the current Home screen

The button associated with the entry

View the next page of speed dial entries

>

View the previous page of speed dial entries

<

Add an entry to the speed dial list

The Add softkey

Change information stored in the speed dial list

The Edit softkey

Delete an entry from the speed dial list

The Delete softkey

Return to the Home screen in which you were working previously

The Done softkey

Return to Page 1 of the Home screen

at any time

Managing Your Speed Dial List

Using the Speed Dial screen, you can store up to 104 speed dial entries in your personal telephone directory. You can access this screen by pressing the SpDial softkey at the Home screen.

When you have created a speed dial list, the Speed Dial screen displays the saved entries in alphabetical order. A single page displays eight entries.

You can add entries, delete entries, and make changes to saved entries in your personal speed dial list using the softkeys displayed at the bottom of the screen. You can also save Call Log entries to your Speed Dial List.

Quick Access to Speed Dial Entries

When you access your speed dial list to select, edit, or delete entries, you can use the index feature to locate a specific entry quickly. For example, press 1 on the dialpad to move directly to the beginning of the list.

You can use keys 2 through 9 on the dialpad to locate entries beginning with the letters that correspond to these keys. For example, press 3 to locate the first entry that begins with the letter "D." If no entries begin with the letter "D," then the first entry that begins with the letter "E" is selected.

Insert Mode

After you select a speed dial entry for editing, you can use the Insert Mode while you are working in the Edit screen. When Insert Mode is enabled (as indicated by < icon to the right of Insert Mode in the lower right corner of the screen display), use < to move the cursor to the left without erasing characters. For example, you can press < to insert an area code in front of an existing telephone number in a saved entry.

To turn Insert Mode on and off, press its associated button on the Edit Name/Number screen. Note that when you first access the Edit Name screen, Insert Mode is "off."

Entering Characters

Keep in mind that each time you press a key on the dialpad, the alphabetic character associated with the key is shown on the screen display. In some cases, you may need to press the same key repeatedly to select other alphabetic characters. For example, to enter "Jack:"

Press 5 for "J." This first letter is automatically entered as an uppercase letter. All of the following characters in the word appear in lowercase.

Press 2 for "a." Then, press > to advance the cursor.

Press 2 three consecutive times for "c."

Press 5 twice for "k."

Note that you must use > if the next character you want to enter uses the same key as the character you just entered (for example, the characters "a" and "c" are both entered using the 2 key).

Dialing Conventions

It is important that you observe the following conventions as you enter speed dial numbers:

You can enter telephone numbers up to 20 characters long, including special characters and spaces.

You must include the code required to access an outside line "8" for external telephone numbers.

You can use the Pause softkey to insert a 1.5-second pause. It is often useful to include a pause (or series of pauses) in beeper/pager numbers to allow a paging system enough time to answer.

You can use the Hyphen softkey to insert hyphens between segments of a telephone number (for example, "8-732-555-1212"). The hyphen may make the number easier for you to read but does not affect dialing.

To make a call to a personal directory entry using the Speed Dial feature:

From the Home screen, press the SpDial softkey.

The Speed Dial screen is displayed.

Press the button next to the entry you want to call. (If the entry you want is not displayed on the current page, use < and > to cycle through the entries.)

Note: You can store up to 48 (for model 2410, 104 for model 2420) personal speed dial entries in the telephone. If the directory is full, a message is displayed indicating that your Speed Dial list is full. You must delete an existing entry before a new entry can be added. See"Deleting Speed Dial Entries".

Using the dialpad, enter the name for your speed dial entry. You can enter up to 13 characters. By default, the first letter you enter appears in uppercase, and the following characters in the word appear in lowercase. Note: You can use the Case softkey to switch between uppercase and lowercase. You can use the Space softkey to insert a space between first and last names. After you enter a space, the next character will be an uppercase letter, and the following characters in that word will appear in lowercase. If you are entering special characters, you can use the * (star key) to cycle through the period and star characters. You can use the # (pound) key to cycle through the hyphen and pound characters.

When you are done entering a name, press the feature button to the left of the Number field (Edit Number screen) to advance to that field.

Using the dialpad, enter the telephone number for this speed dial entry. You can enter numbers up to 20 characters long, including special characters and spaces.

When you are done entering the telephone number, do one of the following:

To save your entries and return to the Speed Dial screen, press the Save softkey.

To continue without saving your entries, press the Cancel softkey.

To return to Page 1 of the Home screen without saving your entries, press .

Repeat Steps 2 through 6 to add more entries.

Note: You can edit information for any of the speed dial entries saved in your personal telephone directory.

To edit stored speed dial entries:

From the Home screen, press the SpDial softkey.

The Speed Dial screen is displayed.

Press the Edit softkey.

The Edit Name screen is displayed.

Note: You can use < and > or the index feature to locate the entry you want to edit.

Press the feature button corresponding to the entry you want to edit.

The Edit screen is displayed with the Name field underscored.

Using the dialpad, edit the name for your speed dial entry. You can enter up to 13 characters. By default, the first letter you enter appears in uppercase, and the following characters appear in lowercase. Note: You can use the Case softkey to switch between uppercase and lowercase. You can use the Space softkey to insert a space between first and last names. If you are entering special characters, you can use the * (star key) to cycle through the period and star characters. You can use the # (pound key) to cycle through the hyphen and pound characters.

When you are done editing the name, press the feature button to the left of the Number field (Edit Number screen) to advance to that field. Otherwise, go to Step 7.

Using the dialpad, edit the telephone number for this speed dial entry. You can enter numbers up to 20 characters long, including special characters and spaces. Note: You can use the feature button to the right of the Number field to go directly to the end of any existing text in that field. The feature button to the left of the Number field takes you directly to the start of any existing text in that field. The feature button at the top of the left column returns you to the Edit Name screen.

When you are done making changes, do one of the following:

To save your entries and return to the Edit screen, press the Save softkey.

To return to the Edit screen without saving your entries, press the Cancel softkey.

To return to Page 1 of the Home screen without saving your entries, press .

Repeat Steps 3 through 7 to edit more entries.

Note: You can delete any of the speed dial entries saved in your personal telephone directory.

To delete stored speed dial entries:

From the Home screen, press the SpDial softkey.

The Speed Dial screen is displayed.

Press the Delete softkey.

The Delete screen is displayed.

Press the feature button corresponding to the entry you want to delete.

Note: If the entry you want to delete is not displayed on the current screen page, use < and > to cycle through the speed dial list. You can also use the index feature to move to the page containing the entry.

The DELETE this entry? prompt is displayed.

Do one of the following:

To delete the selected entry, press the Yes softkey.

To return to the Delete screen without deleting the entry, press the Cancel softkey.

To return to Page 1 of the Home screen without deleting the entry, press .

Repeat Steps 3 through 4 to delete more entries.

STATION BUSY BUTTONS

Station busy buttons have dual functionality. These buttons serve not only as auto-dial buttons for on-campus numbers when pressed, but they also will show when that on-campus station is on the telephone. Contact Information Technology for additions or changes to your station busy buttons (at no charge).

TRANSFER

Allows you to transfer any call to another 864 number

While on a call, press transfer.

Dial second party

Press transfer again. You can also wait until the second party answers before pressing the transfer button for the second time - and announce the call.