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Zone Alarm not scanning for spam

Windows 7
ZASS 10.2
Outlook 2010

When opening Outlook, the Zone Alarm box pops up showing that it is scanning incoming mail. It shows all zeros and the zeros never change regardless of the number of incoming emails. Outlook is filtering most of the spam but not all. What settings do I change to make Zone Alarm filter the emails?

Re: Zone Alarm not scanning for spam

Hi!

and welcome back to the antispam in outlook that seems not liking very much your system. First of all, does ZA antispam filter any of the messages reaching your inbox? To verify it you will need to turn OFF fully the antispam in outlook and see now if some of them are landing in the ZA folders.

Re: Zone Alarm not scanning for spam

OK, now you have to train it to filter junk. There is a separate tab to add junk to ZA list and having ZA learning your junk. Watch out its NOT the junk botton of Outlook!! But under the ZA dedicated tab.

NOTE: ZA will only be able to filter junk if you do NOT have rules in outlook moving messages when received (e.g. move e-mail from one account into a different inbox).

Re: Zone Alarm not scanning for spam

You're welcome.

yes, the zero refers to e-mails in the outlook inbox at the time of opening outlook that have not been yet scanned by ZA. It is normal to have that windows always showing 0. The scanning happens after the pop-up, while outlook download e-mails.