Case Study

Ecodigital was created in 1999. Ever since that year, it has been managed with one goal, creating the biggest security company in Venezuela and bringing along the success belonging to the ECODIGITAL CA family that comprises from all its employees to all its clients.

What has your experience as SoftGuard user been like in relation to customer service?

“Our experience as far as customer service is concerned is that it has always been fast, effective and high quality.”

Which major advantages do you find in the processing of security events of your clients with SoftGuard in relation to the way they were processed previously?

“One of the advantages is the possibility to serve a bigger number of subscribers efficiently.”

Which are the main factors that made you change to SoftGuard?

“The main factors are: Spanish language in all the services, Efficiency and variety in the SG program and a support plan that is well structured with the tickets system.”