Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.

Where can I find a tutorial on how to connect my TV to a home theater system or sound bar?

What should I do if my TV will not turn on and the power indicator LED Is not flashing?

Follow these troubleshooting steps:

Make sure your TV's power cord is plugged into an electrical outlet.

Make sure the electrical outlet the TV is plugged into has power by testing known working device in that outlet.

After verifying the TV is plugged into a working outlet, try pressing the [POWER] button on the TV instead of the TV remote.

If the outlet is working and the TV will not turn on after pressing the [POWER] button on the TV, call 1-877-95-VIERA (U.S.A.).

What should I do if my remote is not working?

Ensure that no object, such as a center speaker or soundbar, is blocking the bottom front of the TV.

Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ &amp; -).

Try a remote reset by removing the batteries and pressing every button on the remote twice. Lastly, re-insert the batteries.

What should I do if I get audio but no picture from an external device connected to my TV?

Try unplugging the cable between the TV and the external device and reconnecting it firmly on both sides.

Try unplugging the power cord of the external device for 30 seconds.

Try connecting another external device to the same input using the same cable.If the picture returns on the second device, you may need to contact the manufacturer of the first external device you had connected for further troubleshooting.

Try using a different cable between your device and the TV using the same input of your TV. If you get a picture and audio, you may need to replace your cable.

Try another input of the TV to verify if there is an issue with the TV input the external device was connected to.

What should I do if I get a picture but no audio from an external device connected to my TV?

Press the [MUTE] button until OFF is selected.

Press the [VOL+] button to turn the volume up to a reasonable volume for the TV to be heard at.

Make sure the TV Speakers are set to ON in the Advanced Audio sub menu of the Audio or Sound menu of the TV.

Press the [SAP] button on the TV remote until STEREO is selected.

Try unplugging the cable between the TV and the device and reconnecting it firmly on both sides.

Try unplugging the power cord of the external device for 30 seconds.

Try connecting another external device to the same input using the same cable.If the audio returns with the second device, you may need to contact the manufacturer of the first external device you had connected for further troubleshooting.

Try using a different cable between your device and the TV using the same input of your TV. If you get a picture and audio, you may need to replace your cable.

Try another input of the TV to verify if there is an issue with the TV input the external device was connected to.

The remote control for my Panasonic device is no longer functioning. Is there a remote control code available that will enable me to use another manufacturer's remote to operate this device?

You will have to contact the remote's manufacturer for the codes needed.

How do I turn off the Mute icon?

The Mute icon will remain on until the TV is unmuted. By pressing [VOLUME] on the remote (or on the TV), the TV sound is unmuted and the MUTE ICON should disappear. You may set the volume to 0 as an alternative to using the Mute function of the TV.

How do I reset the product?

1. Combo power must be on.2. No tape should be inserted.3. Hold [PLAY] and [FAST FORWARD] ON THE COMBO for more than five seconds.4. Power will shut off.

How can I view how much runtime is on my TV?

We regret to inform you that our TVs do not track runtime.

Can I program my Panasonic Remote so it only controls one of my Panasonic TVs?

All Panasonic TV remotes use the same Infrared (IR) code which can't be changed. We recommend you place any other Panasonic TVs far enough away from each other so they can be controlled independently.