Top questions

Top questions

Office 2013 suites include applications such as Word, Excel, PowerPoint, and Outlook; they are available as a one-time purchase for use on a single PC.

Office 365 plans also include the applications plus other services that are enabled over the Internet, including online storage with OneDrive and Skype minutes for home use. With Office 365 you get the full, installed Office experience on PCs, Macs, tablets (including iPad® and Android™ tablet) and phones. Office 365 plans are available as a monthly or annual subscription.

Office supports PCs running Windows 7 or higher, and Macs running Mac OS X 10.6 or higher. For more information, including requirements for iPad® and Android™ tablets, view full system requirements.

Will Office be identical on a PC, a Mac, and a mobile device?

No. Office applications are tailored to work best on each platform and device. The Office applications available for Mac
users and the version numbers may be different from those available for PC users.

Can people with an earlier version of Office open documents I created using Office 365 or Office 2013?

Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created without any additional action. Customers
using earlier versions of Office may need to download and
install a compatibility pack.

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription
plans. For Office 365 plans, Internet access is also needed to manage your subscription account, for example to install Office
on other PCs or to change billing options. Internet access is also required to access documents stored on OneDrive, unless
you install the
OneDrive desktop app. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from
automatic upgrades. If you do not connect to the Internet at least every 39 days, your applications will go into reduced
functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones.
To reactivate your Office applications, simply reconnect to the Internet.

You do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because
the applications are fully installed on your computer.

What is a Microsoft account and why do I need it to try or buy Office?

Your Microsoft account is the combination of an email address and password that you use to sign in to services like Hotmail,
OneDrive, Windows Phone, Xbox LIVE, and Outlook.com. If you use any of these services, you already have a Microsoft account
that you can use, or you can create a new account.
Learn more about a Microsoft account. As part of signing up for a trial or purchasing Office, you will be prompted to sign in with a Microsoft
account. You must be signed in with this account to install and manage your Office software, or to use some subscription
benefits, including OneDrive storage and Skype minutes.

About Office trials

About Office trials

Yes. You can sign up to try Office 365 Home or Office 365 Personal for free for a month on the
Office website. (Note that a credit card is required for the free trial.
Learn more.) The trial gives you access to all the features of
Office 365 Home or
Office 365 Personal except the additional 1 TB of OneDrive storage. It includes:

3. The payment method you provide will be automatically charged at the end of your first free month to ensure that you do
not experience any interruptions with your service. You can cancel online without penalty before your trial ends, by visiting
www.office.com/myaccount and turning off auto-renew in the payment and billing area.

If you signed up for the trial via the
Office website, visit
www.office.com/myaccount and turn off the auto-renew option in the payment and billing area. With this approach, the trial will automatically
expire when your month is finished and your credit card will not be charged.

If you signed up for the trial by clicking an icon on your new PC, your trial ends automatically after a month; it isn’t
necessary to cancel it. When the trial ends, you’ll be prompted to choose which version of Office you want to purchase.

What happens when my trial ends?

It depends on how you signed up for the trial:

If you signed up via the
Office website and if auto-renew is enabled in the payment and billing area of www.office.com/myaccount, your service will continue uninterrupted and your payment method will be automatically charged at the end
of the trial, and then monthly thereafter.

You do not need to re-install Office, and the additional 1 TB of OneDrive storage will be added automatically to your account
when the trial ends.

If you signed up by clicking an icon on your new PC, your trial ends automatically after a month; it isn’t necessary to
cancel it. When the trial ends, you’ll be prompted to choose which version of Office you want to purchase.

Can I sign up for another trial with a different subscription?

Not immediately. For example, if you had a trial of Office 365 Personal, you can’t sign up for a trial of Office 365 Home.
However, one year after your trial or paid subscription ends, you can sign up for a new trial.

Language support for Office

Language support for Office

Office 365 plans are available in
most countries/regions. In countries/regions where Office 365 plans are not available, you can still buy an Office 2013 suite. When
buying Office 365, it’s important that you select the country/region in which you will be billed and in which you’ll use
the software. Selecting a different country/region may cause problems with subscription setup and renewal.

For which languages is Office available?

Office is available in the languages listed below. Not all languages are available in all countries/regions.

About OneDrive

About OneDrive

OneDrive is an online storage service that you can use to store documents, notes, photos, music, videos, or other types
of files. With OneDrive you can access your files from nearly any device and you can share them with others. All OneDrive
users receive 15 GB of storage with OneDrive for free.
Sign up for OneDrive.

How much OneDrive storage do I get with Office 365?

The amount of additional storage that you get depends on your subscription:

Customers with an active Office 365 Personal or Office 365 University subscription receive an additional 1 TB of OneDrive
storage per subscription.

Customers with an active Office 365 Home subscription receive an additional 1 TB of OneDrive storage per user, for up to
5 users. Each additional user must have a Microsoft account and be added to the subscription at
www.office.com/myaccount.

This additional storage is not available during an Office trial.

The additional storage is applied to the OneDrive account that is linked to the Microsoft account used to create the Office
365 subscription. For Office 365 Home, the storage is tied to the Microsoft accounts of the household members who have been
added to the subscription.

To access documents stored on OneDrive offline, you can install the
OneDrive desktop app. The app creates a folder on your PC that automatically syncs documents between OneDrive and your computer,
so you can work on your documents offline and be assured that they are always in sync.

What happens to the files I stored in OneDrive if my subscription expires?

If you cancel your subscription or if it expires, you can still access and download all your files by signing in to OneDrive
directly using the Microsoft account you used to set up Office 365. You do lose the additional storage so you must save your
files elsewhere or buy more OneDrive storage if your OneDrive account exceeds 15 GB of free storage.

I deactivated the subscription sharing for a household member. What happens to the documents they stored in OneDrive?

They lose the additional OneDrive storage, but they can still access and download all files. If their OneDrive account exceeds
the free 15 GB, they'll need to save files elsewhere or buy more OneDrive storage.

About Skype minutes

About Skype minutes

With Skype minutes you can call friends or family on their mobile phone or landline, whether they have a Skype account or
not.

You can use Skype minutes from any device where you have Skype installed, whether it’s your mobile phone, tablet, TV, or
other device, subject to country/region availability. Each active Office 365 subscription is entitled to 60 Skype minutes/month,
per user; this allowance resets each month.

Note that special, premium, and non-geographic numbers are not covered by Skype minutes. Additionally, it isn’t possible
to place emergency calls.

Can I use Skype minutes to call a country/region that isn’t included?

Skype offers a variety of pay-as-you-go and subscription options to supplement Skype minutes. Visit
www.skype.com for more details.

How do I activate my Skype minutes?

You can choose to apply your Skype minutes to a new or existing Skype account. To activate your Skype minutes, visit
www.office.com/myaccount and then follow the onscreen instructions to either create a new Skype account or to use an existing one. You
will see a confirmation at
www.office.com/myaccount when the minutes have been activated.

Once you activate your account, you can change the Skype account with which your Skype minutes are associated once per year.
To do this you must first deactivate your Skype minutes from the existing account, and then activate a new or different Skype
account. To do so, visit
www.office.com/deactivateskype and follow the onscreen instructions to deactivate your account. Once that is complete, visit
www.office.com/myaccount to activate a new or different Skype account.

Office 365 University

Office 365 University

Office 365 University is a four-year subscription for full- and part-time enrolled university and college students, faculty, and
staff in accredited institutions. Alumni of these institutions are ineligible.

Download and install Office

Download and install Office

To install Office 365, visit
www.office.com/myaccount on the PC or Mac that you want to install Office on, sign in with the Microsoft account that you used to purchase
the subscription, and then follow the onscreen instructions to install Office.

To install an Office 2013 suite, follow the instructions provided on your Office packaging. In most cases, you will need
to visit
www.office.com/setup and follow the onscreen instructions to download the software to your computer.

Can I install Office on my Mac?

Yes. Office applications available for a Mac are Word, Excel, PowerPoint, Outlook, and OneNote. The Publisher and Access
applications are not available for Mac. Current Office application versions for Office 365 are Office 2013 for Windows and
Office 2011 for Mac. Customers with an active subscription will be entitled to the newest versions when available.

How long does it take to download and install Office?

All versions of the new Office for Windows PCs use a streaming technology that lets you begin to use Office applications
before installation is complete. The actual download speed of Office depends on the speed of your Internet connection; a
broadband Internet connection is recommended for the best download experience.

How do I access my applications after I've installed Office?

Icons for Office applications are created when you install Office. You can start the applications by clicking the icons,
which are installed in the following locations:

Windows

Windows 7: Start menu

Windows 8: Start screen and Apps view (the view under the Start screen that includes all apps installed on a PC)*

Windows 8.1: Apps view*

*If you cannot find your icons in Windows 8 or Windows 8.1, go to the Start screen and type the name of the application
you want to launch (for example, Word).

You can also pin an application shortcut to your Start screen or your desktop taskbar for convenient access.
Learn more

Mac OS X

10.6 (Snow Leopard): Dock

10.7 (Lion): Dock and Launchpad

10.8 (Mountain Lion): Dock and Launchpad

10.9 (Mavericks): Dock and Launchpad

Should I install the 32-bit or 64-bit version of Office?

The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, we recommend
that you install the 32-bit version of Office, because it is more compatible with the applications and add-ins that work
with Office. If you do want to install the 64-bit version of Office, you can do so by visiting
www.office.com/myaccount and following the onscreen instructions to install the 64-bit version. It is not possible to install both the
64-bit version and 32-bit versions of Office on the same computer.

How can I change which devices have Office 365 installed?

If you have installed Office on the maximum number of PCs, Macs, or tablets and want to use Office on a different device,
you can deactivate a device by visiting
www.office.com/myaccount, after which you can install Office on a new device. The copy of Office on the device you deactivated will
revert to read-only mode, which means documents can be viewed but not edited. You will not lose any documents that are saved
locally on the original device.

How do I uninstall Office?

To uninstall Office, first visit
www.office.com/myaccount and follow the onscreen instructions to deactivate Office. Deactivating Office leaves the Office applications
on your PC in read-only mode, which means that you can view documents but can't edit or save them, and you can’t create
new documents. To remove Office entirely, go to your PC's Control Panel and uninstall Office. For Mac, iPad, and Android tablets, follow
the instructions on that device to uninstall an application.

Office 365 customers with an active subscription always get the newest versions of the Office applications when they are
available. When we release a new version of Office, you will be notified that you have the option to update your software
to the latest version.

Managing your Office 365 subscription

Managing your Office 365 subscription

To manage your billing information, install or remove Office from additional PCs or Macs, and manage your installations
of Office on other devices at any time, visit
www.office.com/myaccount.

When does my subscription start?

If you purchased an auto-renew subscription, your subscription starts when you complete your purchase. Auto-renew subscriptions
may be purchased from Office365.com, MicrosoftStore.com, the iTunes®, and some other retailers. If you purchased a pre-paid
subscription, your subscription starts when you activate your subscription and land on your My Account page. Pre-paid subscriptions
may be purchased from a retailer or reseller, or a Microsoft support agent.

Can I share my subscription benefits with members of my household?

If you have an active Office 365 Home subscription, you can share it with up to four members of your household. Each household member you share your subscription with can use any of your available installs on their PCs, Macs, iPads, Android tablets, Windows tablets, iPhones®, or Android phones, get an additional 1 TB of OneDrive storage, and manage their own installs from
www.office.com/myaccount.

To add someone to your subscription, visit
www.office.com/myaccount and follow the onscreen instructions to add a user. Each person you add will receive an email with the steps
they need to follow. Once they have accepted and completed the steps, their information, including the installs they are
using, will appear on your My Account page. You can stop sharing your subscription with someone or remove a device they are
using at
www.office.com/myaccount.

What happens when I convert my subscription from Office 365 Home to Office 365 Personal or to Office 365 University?

Your Microsoft account can only have one active subscription. If you activate your Office 365 Personal or Office 365 University
subscription before your Office 365 Home subscription expires, the remaining time on your Office 365 Home subscription will
be converted to the Office 365 Personal or Office 365 University subscription (whichever you have chosen). However, you will
only be allowed to install Office on as many devices as your new subscription plan allows for—1 PC or Mac, plus 1 tablet and 1 phone for Office 365 Personal, and up to 2 PCs, Macs, or tablets, plus 2 phones for Office 365 University. You will immediately lose the Office 365 Home benefits of installing Office on up to 5 PCs and/or Macs, 5 tablets, and 5 phones. You may choose to wait until your Office 365 Home subscription expires before activating your Office 365 Personal or Office 365 University subscription so you do not lose installs.

What happens when I convert my subscription from Office 365 University to Office 365 Personal?

Your Microsoft account can have only one active subscription. If you activate your Office 365 Personal subscription before
your Office 365 University subscription expires, the remaining time on your Office 365 University subscription will be converted
to Office 365 Personal. However, you will be allowed to install Office on only as many devices as your new subscription plan allows for—1 PC or Mac, plus 1 tablet and 1 phone for Office 365 Personal. You may choose to wait until your Office 365 University subscription expires before activating your Office 365 Personal so you do not lose installs.

What happens if I buy or redeem multiple Office 365 subscriptions?

Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or
redeem multiple Office 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years.
Note that doing so does not increase the number of devices that you can install Office on or increase the amount of online
storage that is available with the subscription.

Why can’t I have both an Office 365 Home subscription and an Office 365 Personal or Office 365 University subscription?

Your Microsoft account can have only one active subscription. You can either convert your Office 365 Home subscription to
Office 365 Personal or Office 365 University, or you can wait until your current subscription expires before activating your
Office 365 Personal or Office 365 University subscription.

What happens when my subscription ends? How can I continue to work with my documents?

As the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you
to the upcoming expiration. If you choose to let your subscription expire, the Office software applications enter read-only
mode, which means that you can view or print documents, but you can’t create new documents or edit existing documents.

To return to full Office functionality, you can purchase a new version of Office by visiting
www.office365.com or any participating retailer. You could also return to full functionality using an older version of Office,
or you can use Office Online for free for basic editing.

Renewals, cancellations, and billing

Renewals, cancellations, and billing

You will be notified before you’re charged when it’s time to renew an annual subscription. If you are signed up for a monthly
subscription, your payment will be automatically debited each month and you won’t be notified in advance. You can change
your payment method or cancel your subscription at any time by signing in to
www.office.com/myaccount with the Microsoft account that you used to set up the subscription.

How do I renew my Office 365 subscription?

You have a few options for renewing. Regardless of the option you choose, be sure to renew using the same Microsoft account
that you used when setting up your subscription.

If auto-renew is enabled for your subscription, it will renew automatically. Your auto-renew setting is shown in the payment
and billing area of
www.office.com/myaccount. If you do not see your auto-renew setting, but see “Purchased from [Retailer Name]”, follow the “Manage payment
and billing information” link to confirm your auto-renew setting with that retailer.

If auto-renew is not enabled, visit
MicrosoftStore.com to purchase an Office 365 auto-renew subscription. The additional time will be automatically added to the remaining
time on your existing subscription.

To renew through the retailer that you purchased Office 365 from, return to that retailer and purchase another pre-paid
one-year subscription. Follow the setup instructions included in the packaging – they are the same for setting up a new subscription.
The additional year will be automatically added to the remaining time on your existing subscription.

Will I keep my remaining subscription time if I renew early?

Yes. When you renew early to the same Office 365 plan that you already have, the additional time is added to your existing
subscription. For example, if you have two months left on your current subscription to Office 365 Home and you renew for
one year (12 months), your subscription will run for 14 months.

How do I cancel my Office 365 auto-renew subscription?

If you purchased an auto-renew subscription from Microsoft via MicrosoftStore.com or Office365.com, you have two options
for cancelling:

You can cancel online by visiting
www.office.com/myaccount and turning off the auto-renew option in the payment and billing area. With this approach, your subscription
will automatically expire when your remaining subscription time is up.

To cancel immediately, contact Microsoft support and request an immediate cancellation.

If you purchased an auto-renew subscription from Apple via the iTunes Store, you will need to cancel your subscription with
Apple.
Learn more.

If you purchased an auto-renew subscription from another retailer, you may have to cancel your subscription with that retailer.
You can confirm this by visiting
www.office.com/myaccount and looking in the payment and billing area. If you see “Purchased from [Retailer Name]”, you will need to
cancel your subscription with that retailer.

What billing options do I have for my Office 365 subscription?

Auto-renew is the simplest way to ensure continued service. You can set up monthly or annual auto-renew by visiting
www.office.com/myaccount.

If you have a monthly subscription you can save money by converting it to an annual subscription. To do so, visit the
Office 365 Home page and select the annual purchase option. Once you have completed the purchase steps, your account will be
automatically updated to annual billing.