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Shipping

Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $5.95 per order regardless of the number of items! Regular ground shipping takes 4 to 8 business days. Priority 2-4 business day shipping is also available at $8.95 per order. All of our products are sold at discounted prices. Free regular shipping for orders over $85!* Save even more with our Auto Reship Discount Program.

Prescriptions: NaturalPets.com currently does not ship prescription medications.

Autoship & Save Program Now you can avoid the hassle of having to continually reorder the same products and save an additional 10% the product price. Before adding to cart, select Monthly, Every 2 Months, Every 3 Months, Every 4 Months, or Every 6 Months from the Autoship and Save drop down. Please be aware that our Autoship system does not reflect the 10% reduction in cart, however you will be charged correctly when the order is complete. See our Autoship page for more details. Try it today without any obligations, you can cancel anytime.

Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

Overnight shipping: Most overnight order will ship via FedEx. (please provide a physical address for shipping details as this shipping method can not be sent to a P.O. Box).

Overnight Shipping Restrictions: There will also be no overnight shipping on pet food or products marked ORM-D. There is no weekend delivery, so orders shipped Friday overnight will arrive Monday. There are size limits for overnight orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected overnight shipping and your order is too large, your order will be shipped Priority instead and the overnight fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day. Other Shipping Restrictions

For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $85.

Payment may be made by Visa, Mastercard, Discover, American Express, JCB, or Check/Money Order. Checks/Money Orders should be made payable to NaturalPets and mailed prior to shipment.

International Orders:We ship via USPS. For most orders, shipping is approximately $36.50. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food or refrigerated items internationally and we do not ship any edibles to Brazil, we do not ship any ORM-D marked items to NORWAY. Please allow up to 14 business days for your international shipment to arrive. Other Shipping Restrictions

Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shippping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 800-889-8967 to obtain return authorization before returning any product. Please have your NaturalPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.

Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, please contact NaturalPets Customer Service: Contact this seller Phone:800-889-8967 For questions about a charge that has been made to your credit card, please contact NaturalPets. For questions about how to place an order, search NaturalPets Help.

Cancelled orders: We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. We generally ship orders within 24 hours after they are placed. Once the merchandise is returned to our company, we will issue a refund.

Vaccine Orders and Refrigerated Items: A vaccine shipping charge of $29.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships overnight.

Pet Food Ground: shipping is calculated per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.Exceptions:We do not ship food overnight. Pet food is not available internationally. Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.

ORM-D: some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. ORM-D blue logo items CANNOT be shipped to Norway.