Evan Davis

Vice President, Strategy and Lean Management,

General Dynamics Information Technology

Evan Davis serves as Vice President of Strategy and Lean Management for
General Dynamics Information Technology. In this role, he provides leadership
and strategic guidance in the areas of contact center excellence and business
process improvement.

Mr. Davis has more than 15 years of experience in government contracting and
contact centers. He has operated both shared service organizations and contact
center operations, overseeing more than 15,000 staff. Teams under his guidance
combine customer-experience oriented data gathering and analysis with Lean
Six Sigma process improvement to achieve targeted improvements to end-user
experience.