Slowwwwww Download Speeds

This is a discussion on Slowwwwww Download Speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; On Sky Connect package for about a year with little trouble; only able to get 2Mb in my area. My ...

Slowwwwww Download Speeds

On Sky Connect package for about a year with little trouble; only able to get 2Mb in my area. My router is hard-wired to desktop PC, with wireless disabled. UPnP
is also disabled.
Had some disconnection problems in the last 5 days; it seems to have stabilised but not downloading as it should.

According to router stats the Downstream Connection Speed is 1856 Kbps and Upstream is 448 Kbps, which seems about right.

However, it is obviously not downloading at that speed so I ran a variety of speed tests. They all measure the download speed at only 131 Kbps and the upload at 384 Kbps.

I have tried my laptop in the master socket with other filters disconnected but with same results.

Any pointers before I contact Tech Support?

Any way of finding out whether BT and/or the local exchange are having problems?

Re: Slowwwwww Download Speeds

I took faceplate off and used socket the faceplate was inserted into. It is not marked as a test socket though.

Thats the one. It will not be marked as such, but it is the direct connection to the phone line and is referred to as the Test socket.

Your profile is set at 1500, so you may benefit from it being lifted slightly as you are syncing at a higher rate. I am not sure how you go about this with Sky, but I think Tier 2 will handle it. Maybe one of the Skybods on the forum can advise.