Fax for digital processes

Faxing is an integral part of many business processes. As a tested and standardized technology, faxing is easy to use and can be integrated in almost any system landscape. Faxing is secure and immune to viruses. Faxes can be traced from the time they are sent to the time they are received and are legally binding. And faxing is digital.
Retarus’ innovative cloud fax solutions help you digitize analog business processes simply and optimize sustainable workflows. Retarus Fax Services are essential to your migration to All IP and support you in consolidating and simplifying your infrastructure. Once you are connected to Retarus’ Global Delivery Network, you benefit from the scalability you need, maximum reliability, and the highest level of security. At the same time, your investment- and process-related costs are up to 70% less than those for self-operated fax servers and fax infrastructures.

Tap into your new potential with Retarus Cloud Fax Services

Want to digitize and automate incoming orders? Do you need to send hundreds of thousands of delivery orders to florists for Mother’s Day? Or life-saving lab reports directly to the operating room? With Retarus Cloud Fax Services, your information flows reliably at all times. Anywhere in the world. Incoming and outgoing. And all the while your faxes comply with the highest requirements for availability and transaction security, as well as country- and industry-specific regulations for data protection and data security, such as BDSG, GDPR, HIPAA and PCI DSS.

Retarus and Symtrax provided us with a turnkey solution that we could test immediately under real production conditions. We were able to use the solution productively within two days.

Jean-Michel Brégeat

Department manager, Aigle

Retarus Mail2Fax not only saves us a significant amount of time, but it also helps us respond reliably and quickly to partners and insurance companies.

Stefan Bode

Director of Information Technology, Avis SAP Customer Service Center

Retarus WebExpress is the ideal solution for us, because it helps us get the most out of the unique features and strengths of fax and email in business-to-business communications.

Lea Halm

Head of Dialog Marketing, Thomas Cook AG

14 advantages of Retarus Cloud Fax Services

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NeverBusy-Technology

Reduce your fax transmission failure rate by up to 10% and reduce the administrative costs involved in manually processing your faxes. Retarus' NeverBusy Technology ensures that multiple faxes are never sent to the same recipient simultaneously. Thanks to this technology, even high volumes of incoming faxes are delivered immediately—no busy lines or capacity bottlenecks.

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Intelligent Routing

Achieve up to 30% more throughput. Active Carrier Management in the Retarus Global Delivery Network automatically uses the lines and carriers whose line quality and availability best match your fax job.

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Scalable and Flexible

Eliminate over- and under-utilization of capacity. Regardless of whether you send 1,000 faxes today and one million tomorrow—the Retarus Global Delivery Network provides you with the exact bandwidth you need at any given point in time.

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Global and Available Anytime

Rely on reliable transmission worldwide. The Retarus Global Delivery Network offers high availability and high capacity, with its own data centers in Europe, Asia, and the USA, providing maximum availability and delivery reliability. 24/7.

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OCR and Barcode Recognition

Seamlessly integrate faxes in your workflows. Read out information or barcodes from incoming documents with the Retarus OCR and barcode recognition feature and then use customized smart routing options to presort, forward, store, or process the documents automatically according to your rules.

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Seamless Integration

Whether you use SAP or ERP, a CRM or legacy system, Office 365 or GSuite. Thanks to open standards, Retarus Fax Services can be connected to almost any business or cloud application. For example, with RESTful-API web service or via standard interfaces and protocols such as SMTP, SFTP and HTTPS.

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Monitoring and Analysis

Check the status of your fax communications at any time using dashboards and detailed reports in the web-based Retarus Enterprise Administration Services Portal. In real time or in user-defined periods. For both outgoing and incoming faxes.

Security and Compliance

Rely on maximum security. The Retarus Global Delivery Network, with its global data centers, fulfills the most stringent country and industry-specific requirements for data protection and data security. For example, the German Federal Data Protection Act (BDSG), GDPR, PCI DSS or HIPAA.

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Encryption

Ensure highly secure fax communications. Connection to the Retarus Global Delivery Network is exclusively via encrypted connections (SSL, TLS, VPN). Retarus will also sign and encrypt incoming fax documents for you upon request—depending on the file type per AES 256-bit, PGP, or X.509.

Enterprise-Level SLAs

It doesn't matter if you are an international enterprise, a mid-sized company, or a startup. Choose the service level agreement that best meets your needs in terms of quality, support, and response time. We offer customized SLAs to guarantee special requirements, for example, the exclusive processing of your data in a special Retarus data center.

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Worldwide Telephone Number Service

Receive faxes anywhere in the world with local numbers. Retarus provides service and call numbers on all continents that can be managed and assigned easily in the EAS Portal. It is also possible to port existing incoming fax numbers at any time.

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Service and Support

Experience first-class support built on our expertise. The Retarus Service and Support Team is here to help you solve problems, answer your questions, or help you find the right solution for your needs. Anywhere in the world. You can even be assigned a personal service manager upon request.

Data security

Which Cloud Fax Service meets your requirements?

Services for receiving faxes

Receiving faxes via applications or web services

HTTP(S)

With Retarus Fax2Application/Fax2Webservice, you can receive fax documents as PDF or TIFF files via web service directly in your applications. Service options such as text and barcode recognition (OCR), signature or encryption, allow you to optimally integrate digitized documents in existing workflows so they are available immediately for automatic processing.

Receiving faxes with FTP servers

FTP

With Retarus Fax2FTP, you receive faxes as PDF or TIFF files on one FTP server. These documents can be simply and flexibly integrated in existing workflows and processes and automatically processed without having to be digitized later, which costs time and money.

Receiving faxes with document capture (OCR/ICR/IDR)

With Retarus Fax2EDI, you can digitize and automate analog receipt of documents and integrate business partners without EDI directly in your EDI processes. There is no need for manual entry of incoming documents and sources of error are kept to a minimum. You benefit from faster order processes, a faster cash flow and a cost benefit of approximately 60% compared to manual order entry.

Receiving faxes with multifunction devices

Do you still need paper-based incoming faxes for your business processes? Print your documents with Retarus Fax2Printer directly from your network printers or multifunction devices. Upon request, we can deliver them simultaneously via email, for example, to archive them or integrate them in digital workflows.

Services for sending faxes

Sending faxes with applications or APIs

RESTSOAPSMTPFTP

Whether ERP or CRM, mobile or web application, Microsoft or Oracle, on-premises or in the cloud. With Retarus Faxolution for Applications, you can integrate your faxes in almost any business or cloud application, using standard interfaces and protocols such as SMTP, SFTP, and HTTPS or APIs such as SOAP and REST. Without hardware and software installation, without a fax server. But with numerous development-friendly functions to simply and quickly fit your system and development landscape.

Sending faxes with SAP and SAP HANA

BC-SMTPSAP-RFC

With Retarus Faxolution for SAP, you can send business documents such as quotations, order confirmations, and orders straight from your SAP or SAP S/4HANA application. Securely and according to your needs via Retarus’ SAP-certified Cloud Fax Services—seamlessly integrated per BC-SMTP in your SAP environment. Without system modifications, hardware and software installation, and without a fax server. But with almost unlimited faxing capacity. Ideal for batch processing with immediate notification of delivery status to the SAP system.

Sending faxes with email clients

SMTP

With Retarus Mail2Fax, you can send fax documents simply and easily from anywhere via email through Retarus’ Global Delivery Network. From any email client or cloud service such as Office 365 and GSuite or from your mobile device. For Microsoft Exchange, Office 365, and IBM Notes Domino there are special integration solutions with even more features such as Active Directory Synchronization.

Sending faxes with Windows applications

Whether you are sending personalized individual faxes or numerous faxes with the Microsoft Word mail merge function, Retarus Faxolution for Windows allows you to send faxes directly from your desktop, from Microsoft Office, or any other Microsoft Windows application. Simple, fast, and reliable with the Retarus Global Delivery Network.

Sending faxes with a web browser

Browser

With Retarus WebExpress, you can send faxes simply and easily from your web browser. Including management for templates, distribution lists, and black lists. Compliant with the German Federal Data Protection Act (BDSG) and the German Federal Financial Supervisory Authority (BaFin). Its workflow-optimized design allows you to send faxes in no time through the Retarus Global Delivery Network. Upon request, a qualified Retarus Team can send faxes for you.