Avis Terms & Conditions - Summary of Key Points

This summary has been prepared by VroomVroomVroom.com.au as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from this supplier. Customers will be required to accept Avis Rental terms when collecting the vehicle.

For current promotions please refer to the last section of the terms and conditions page.

IMPORTANT: Please note that all rates and charges are subject to change without any prior notice. Please contact us if you have any further queries.

Modifying Booking

Modifying your booking may change the original quoted price. For details on how to modify your booking please click the 'My Booking' tab above.

AIRPORT PICKUP: IMPORTANT

Accurate Flight Details and Flight arrival time are extremely important. Correct details are a requirement of suppliers to guarantee the reservation. Delays will occur if the incorrect details are added to the reservation - and some suppliers will not hold the reservation longer than 1 hour unless notified.

Hint: if you are delayed - visit the counter of the supplier at your departing airport.

Avalon Airport - staff will not be available unless a flight is down. Avis confirmation is conditional to your arrival on a flight. Staff offer a meet and greet service only - at flight arrival time.

Avis Excess Reduction Guide

We do not sell protection products or excess reduction packages, therefore any quotes/enquiries MUST be directed to Avis.

Varies by age of renter, location, type of vehicle and rate. Note: ER does not cover certain loss or damage and cannot be waived in full. Please contact Avis for further insurance information, specialty cars differ in excess. Subject to the Avis Terms and Conditions.

​Excess Reduction Price

Groups A-F, K and P

$27.50* per day (including GST)​

Max 10 day charge

Reduces Excess from $4,554 to $605

$38.50* per day (including GST)​​

Max 10 day charge

Reduces Excess from $4,554 to Nil ($0)

Groups G, H, L, S, V, W, Z

$33* per day (including GST)​​

Max 10 day charge

Reduces Excess from $4,554 to $605 (Group W Only - from $5,500 to $1,100)

$44* per day (including GST)​​

Max 10 day charge

Reduces Excess from $4,554 to Nil ($0)

Drivers Licence

The renter must have held a valid open driver's licence for at least 12 months and must present it at the time of rental. The licence must be valid at the time of rental and remain valid throughout the rental period. All drivers must meet Avis' requirements. The licence is checked for validity by noting the following:

Erasures or corrections are not accepted unless authorised by issuing province (state).

Restrictions:

Individuals with Learner's Permits, Provisional or Probationary licences may not operate Avis vehicles. Avis is unable to rent a car to anyone with a suspended, revoked, expired, cancelled or surrendered driver's licence.

International driver's licences accepted by Avis in Australia:

A driver's licence issued by any state or territory in Australia or New Zealand.

A driver's licence issued by any United States, territory, or possession.

Any foreign renter must carry a driver's licence written in English. Any customer carrying a non-English licence must also present an International Driving Permit that is written in English.

International driving permits serve only as a translation, and are valid if presented in conjunction with an official driver's licence of the issuing country.

Payment - Credit Cards

Avis accepts the Avis Charge Card, American Express, Diners Club, MasterCard and Visa. At collection a pre-authorisation is made on your card for the estimated value of the rental and any applicable security bond. Charges will be processed after the completion of your rental and if applicable, the unused portion of the authorisation will be released. Depending on your bank, this may take 7-10 working days to release. Please Note: Rentals paid for by a valid credit/debit card will be subject to a card transaction fee of 1.29% (including GST) at time of pick-up.​

Payment - Debit Cards

Avis accepts any debit card for the payment of a vehicle rental which:

is issued by a bank or other financial institution; and

displays the MasterCard or Visa logo; and

has the customer's name and card number on the card.

At commencement of rental, Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. A credit or debit card as outlined above must be presented at commencement of rental. Upon completion of rental, some Avis locations will accept a prepaid or reloadable stored value card as a form of payment.

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At the start of your rental a hold will be placed on your account for total rental charges plus a bond of $400

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Charges will be processed after completion of the rental and if applicable the unused portion of the authorisation will be released to you. Depending on your bank, this may take up to 10 business days, up to 28 for overseas cards. Avis will not be held responsible for any overdraft fees based on this policy.

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Please reply to the confirmation email or email help@vroomvroomvroom.com.au requesting deposit information - our team will contact the depot for you and advise by return email in 1 business day.

Additional Drivers

Bookings made from 01 July 2018 will now incur an Additional Driver Fee, where an additional driver is added to any rental taking place in Australia or New Zealand.

Bookings made prior to 01 July 2018 will not be effected by this change, and will not incur any Additional Driver fees.

Additional Driver Fees are outlined below for clarity, and will apply to each individual additional driver - with the exception of the lead driver's spouse. The Spouse of the Lead Driver includes someone (of any gender) that they are married to or in a relationship with.

To add an Authorised Driver, you must pay the Additional Driver Fee. The Authorised Driver must provide to Avis their Drivers Licence confirming that the Authorised Driver is authorised to drive the Vehicle at the time the Rental Document is signed.

Age

In Australia the minimum age is 21. A Young Driver surcharge of $27.50* per day (inc GST) applies for drivers ages 21-24, regardless of length of rental.

Avis vehicles may not be operated on non-paved roads. Driving of vehicle on beaches is not permitted. Vehicles are not allowed to be taken onto ferries or cross bodies of water.

Tow Bars

Tow bars (or trailer hitches) may not be used with any Avis vehicle.

Late Charges

Most Avis rentals are based on a 24 hour day. A car rented at 10AM for a one-day rental is due back at 10AM the next day. There is a 59-minute grace period. If the car is returned within the 59-minute grace period there will not be any additional hourly rate. Beyond the 59-minute period, an hourly rate will apply until it equals the rate for an additional day. Charges for optional services such as Excess Reduction, etc. are charged as full days after the 59-minute grace period. If a vehicle is returned beyond the parameter associated with a specific rate code the rental may revert to a higher applicable rate.

Airline Rewards

Electronic Tolling Program

The RMS E-Toll Facility will be made available by the RMS to you when you rent a vehicle from the Avis network. At the time of rental of your vehicle, you will receive your Avis rental document as you currently do, but the RMS Customer Agreement will now apply to the use of the RMS E-Toll Facility when you use the vehicle on a toll road and incur tolls.

The amounts payable in connection with your use of the RMS E-Toll Facility are described in the RMS Terms and Conditions. Please note that the amounts payable include:

(a) the applicable toll(s) incurred by your use of the vehicle on a toll road during the rental (which varies from toll road to toll road); and

(b) a service fee of, currently, $3.30 (if paying other than by cash) or $5.00 (if paying by cash) for each calendar day on which the vehicle incurs a toll (part of which service fee is paid by the RMS to Avis or a Avis licensee (as applicable).

The amounts owing to the RMS in connection with your use of the RMS E-Toll Facility will be invoiced directly by the RMS - for full details click here. You must not use any other tag or tolling product of any other toll provider in your Avis rental vehicle. If you do, there could be two separate charges - one by the RMS and another by the other toll facility provider.

Where you can/ cannot drive the vehicle

3.1 You and any Authorised Driver must only use the Vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road. 3.2 You and any Authorised Driver must not, unless authorised in writing by Avis, drive or take the Vehicle:

(a) to Gove Peninsula or any island off the coast of Australia (including, but not limited to, Kangaroo Island, Fraser Island, Magnetic Island, Groote Eylandt or the Tiwi Islands);

(b) into or out of the Northern Territory, Western Australia or Tasmania;

(c) in Queensland:

(1) on Highway No.27: beyond Chillagoe in a Westerly direction;

(2) on Highway No.1: beyond Normanton in a Southerly, direction and no further North than Karumba;

(3) if the Vehicle is a passenger vehicle or truck, beyond Cooktown to the North or Lakeland to the West and no further North than Cape Tribulation on the Coast Road; or

(4) on the Coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland, unless the Vehicle is a 4 wheel drive vehicle;

(d) in the snow (at any time and anywhere (including Tasmania));

(e) above the snow line in:

(1) New South Wales (being Jindabyne); or

(2) Victoria (being Bright), from the beginning of June until the end of September;

(f) on beaches or through streams, dams, rivers or flood waters; or

(g) in Western Australia, to any parts North of Carnarvon; or

(h) in the Northern Territory, on the Jim Jim Falls Road to Jim Jim Falls and Twin Falls.

Use of the vehicle

4.1 You and any Authorised Driver must:

(a) not use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind;

(b) not, without Avis' prior written consent, use, or allow the Vehicle to be used, to push anything;

(c) not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle;

(d) not be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven;

(e) not, without Avis' prior written consent, use or allow the Vehicle to be used to carry passengers for payment of any kind;

(f) not use the Vehicle when it is damaged or unsafe;

(g) not drive the Vehicle after an accident or hitting an object (including an animal) until You have obtained Avis' approval to do so;

(h) not use the Vehicle to transport goods, except in compliance with all necessary approvals, permits, licences and government requirements (to be obtained at Your cost) and in accordance with the Manufacturer's Specifications and Avis' recommendations;

(i) not, without Avis' prior written consent, use the Vehicle to carry any inflammable substance which has a flash point under 22.8°C or any other explosive or corrosive substances;

(j) not use the Vehicle for the conveyance or towing of any load unless You have Avis' prior written consent; the load is correctly loaded and secured and not in excess of that for which the Vehicle was manufactured; for towing, the Vehicle is fitted with a tow bar; and the conveyance or towing is undertaken in accordance with the Manufacturer's Specifications and Avis' recommendations; and

(k) not use the Vehicle in contravention of any law.

4.2 You must pay for any unauthorised repairs to the Vehicle, the Roadside Assistance Fees (unless you have purchased Roadside Assistance Cover), and for all parking, speeding and traffic infringements and tolls in respect of the Vehicle during the Rental Period.