With 10.2 comes VBVoice’s new look and feel, with a new colour design and icons that are in step with Microsoft Windows 10. The result is an even more intuitive development experience – allowing developers to build IVR solutions even faster.

Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR). This blog post will focus primarily on how VIVR provides customers with the opportunity to have their inbound calls to be seamlessly transitioned to a mobile or web-based system to be processed.