The problem with the new configuration is that while we do get a GUI for adding, removing contacts it's a lot of work, we'd also like to automatically populate all the Favorites the user has to the Expansion Module, without them manually doing this (as was the case with the previous config). This was previously possible.

How would such a config look like on the 5.5.1? We're seriously considering rolling back just because of this limitation.

Please contact me via community mail and provide me with your details, your company information etc. so I can get you in touch with our product management team. Also provide me at least with one of the MAC addresses of a phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: VVX 600 Expansion Module problems

Hello Steffen,

thank you for your quick reply.

I don't quite understand how going from a very simple use scenario, that is adding users as favorites and they automatically appear on the Expansion Module, to having to manually add them is progress? I must be missing something.

Our scenario is very simple, the user adds their prefered contacts to Favorites and they must appear on the Expansion Module only. Right now the first few appear on the VVX 600 and the rest on the Expansion Module. Can this be achivied (it previously was) and how with 5.5.1?

I'd gladly provide additional information as you stated, but please provide (perhaps through PM) the community mail, so I know where to address this.

Re: VVX 600 Expansion Module problems

the new mode only work in LYNC / Skype for Business Profile and allows you manually via the Menu to assign each of your favorite contacts to the desired key.

This is something that should not be done to often in a normal use case.

Please click on the envelope

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: VVX 600 Expansion Module problems

One more question, the user has 70 contacts, one of them leaves and is disabled in S4B. Will it automatically be removed? What if the contact is removed and it was in the middle of the list, will that line key be empty?

Previously the contacts were arranged alphabetically, does that function still exist?

Re: VVX 600 Expansion Module problems

If a contact leaves this will still stay on the phone as we have a "hard" record of this to subscribe to

the key will be left with what is programmed in them

No you cannot alphabetically sort the contacts

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: VVX 600 Expansion Module problems

In addition a Parameter can be utilized that pushes all configured keys to the Expansion Module (UC Software 5.4.x):

<line regOnPhone="1"/>

If 1, contacts users assign to a line key are pushed to the attached expansion module.

If 0, contacts return to the position the user assigned on the phone line keys

From UC Software 5.5.x onwards:

<line up.regOnPhone="1"/>

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's