Service Order Dispatcher, Automotive
Salary

A big portion of take-home pay for Automotive Service Order Dispatchers — a little less than half, in fact — arrives through commissions. This profession's median overall income is approximately $33K. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 52 percent. The majority of Automotive Service Order Dispatchers claim high levels of job satisfaction. Some workers in this field — more than two-fifths — are not awarded benefits. Medical coverage is reported by a little more than half and dental plans are enjoyed by just over two-fifths. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

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Job Description for Service Order Dispatcher, Automotive

Automotive service order dispatchers are responsible for dispatching technicians as they receive service calls and maintaining daily schedules for these technicians. They also spend a great deal of time speaking to customers, so friendliness and a professional demeanor are important in this position, and they typically report to a supervising service manager.

Service order dispatchers work primarily indoors with other technicians and should have multitasking skills, customer service skills, and geographic knowledge of the service area. A high school diploma and at least two years of relevant experience may be minimum requirements for this position, and they are also expected to be highly organized to handle filing and paperwork on a regular basis. Computer skills are also helpful for organizing information.

The daily duties of a service order dispatcher include answering customer service calls, scheduling service tickets for technicians, ordering parts for special orders, typing contract proposals for new customers, and updating customers' files as necessary.

There are many indicators of the effectiveness of a service order dispatcher's performance, including how much time is lost or saved on jobs, the number of complaints filed by customers, on-time arrival to work, and accuracy of filing. Automotive service order dispatchers typically work during regular weekly business hours, and some weekend work may occasionally be necessary depending on the employer. Overtime is also available in this position.

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Pay by Experience Level for Service Order Dispatcher, Automotive

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Although individuals who have less than five years' experience earn $29K on average, people with five to 10 years benefit from a notably larger average of $36K. On average, Automotive Service Order Dispatchers make $43K following one to two decades on the job. Automotive Service Order Dispatchers who claim more than two decades of experience actually make somewhat smaller average paychecks of $42K.