Apple has announced online Specialist chat support to the U.K., Germany, Spain and Brazil.

Customers can now chat with a trained specialist about the iPhone and iPad. Customers can also take part in a guided tour where an Apple Specialist can share their computer screen to show information to the customer.

“You’ll be able to watch the Specialist’s device and follow along on your own as you set up email, download apps, learn some tips and tricks, and more. Our Specialists will take the time to understand your needs and answer all your questions. We don’t work on commission, so we care only about making sure you’re completely satisfied with your purchase.” – Apple