Epic Games refuses to give me my account back

Last week I recieved an email from Epic that my account email had been changed. I immediately put in a request saying that I had not made this change. They then asked me to provide my public ip address, account creation date, invoice ID, locations where purchases made, original display name, last 4 digits of payment, date of last login, names of other accounts connected to my Epic account.

For some background, I just moved from the east coast to the midwest and hadn't logged into my account for a couple weeks due to the move. For those that don't know, your public IP address changes depending on your ISP. Which with me moving, it had.

I also didn't have the exact creation date of my account, but knew it was around Nov/Dec 2017.

I did not have the Invoice ID but gave them both the Order and Transaction ID with my Paypal.

I gave them the correct location of where these purchases were made.

I provided the correct display name for when I played the game.

I gave them the information of both my PayPal and the credit card that was used for my purchase. I even went as far as to provide screenshots from my PayPal account.

I could not give the exact last date of my login, but a general idea of when.

The only other account connected was my PSN which I also gave them.

With all of this information, they still could not verify that I am the original account holder. I am still contacting them about it and am trying to escalate this to a manager. They refuse to give me a phone number that I can call to speak with a representative.

For anyone unaware earlier this month on March 4th, 2018 a "security bulletin" was posted under the Epic Account Support threads on their website. In this post it was released that player accounts had been compromised by "well-known hacking techniques". Why they chose not to distribute an email instead of this extremely obscure forum post…

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