I'm on it...sounds like an issue with the activation, possibly an activation error. When you move your SIM back to the old phone is still has service and operates correctly ???I will contact you when I get some answers...Jess

I tried to contact you a couple of times P and was unable to get through...I also tried to send a Text message...I suspect that the re-activation failed and the system caught it later and put it back through..is everything working now?I could not find anything wrong with the provisioning on the account...I will follow up with you on Saturday...Jess