Full Marks: Achieving 100% Positive Customer Feedback

9th July 2019: We have achieved 100%! Over the last 30 days every single customer survey response has been positive.

You’ll notice on our About page, we talk about our values, one of which is providing Exceptional Service:

“We constantly challenge ourselves and each other to excel at all times, exceeding expectations and delivering an unrivalled service.”

Our amazing colleagues totally embrace this, and we are proud to say that today the team have surpassed excellence once again.

We are always adapting and improving to ensure we provide the best possible service to our customers. One way we do this is asking customers, “How did we do on this request?”, every time a ticket is resolved by the Service Desk. This gives us a real insight into what each end user thinks of the service we have provided.

We’ve been consistently achieving 98%+ positive responses for some time now, but today, we can confirm we have achieved 100%, which is recognised in the industry as World Class! This means that over the last 30 days every single survey response has been positive.

This is a great achievement and reflects the hard work and effort that each employee puts in at Select Technology.