BDC Administrator in Los Angeles, CA at Lithia Auto Stores

Job Snapshot

About Us

At Lithia our success is driven by a passion for cars and for serving our customers. Lithia Auto Stores is one of the largest and most trusted automotive retailers in the U.S., providing outstanding sales, service, parts, and auto financing to urban and rural customers in 14 states.Lithia’s road to success has taken us from a single dealership in Ashland, Oregon to a publicly traded company with approximately 130 locations. Join an auto retailer that believes our growth relies on the growth of our people. Members of Team Lithia get the tools they need to succeed, including ongoing training in a promote-from-within culture.Our early beginnings were the road map leading us to a present day. A journey filled with healthy challenges and exciting opportunities. We’re a company that believes in our core values and living them through personal ownership, an entrepreneurial spirit, high standards and best practices, while thriving in a dynamic work place.See where our road leads you.

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Job Description

NOW HIRING: Business Development Center Administrator

DT Carson Nissan is a partner of the Lithia family of groups. We provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Business Development Center Administrator

Responsibilities:

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.

Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.

Gather accurate customer information to create a database for continual follow-up and retention

Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.

Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers.

Qualifications:

Presentation skills - ability to present information in a clear and professional manner.

Teaching – ability to teach others how and why to perform their job

Time Management – manage one’s own time

Typing – ability to type efficiently

Mathematics – using mathematics to solve problems.

Basic computer skills

Possess an acceptable driving record and valid driver's license in state of residence.

Why Lithia?We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.