Daniel Woldesenbet agrees with his Top 10 colleagues that GIS, mobile devices, and the Internet (i.e., social media) help enhance community services. In his case, the smartphone app Mobile Citizen combines all of the above to allow citizens to submit service requests simply by taking a photo and sending it. But there are two other technologies that Woldesenbet also praises:

FDR technologies in which 100% of existing road material is reused: “No road material is exported from the project site to be landfilled, and there’s no need to import large amounts of aggregates,” he explains. “Overall, it’s an environmentally sustainable and economically attractive approach to road construction.”