I have been notified today, from the Office dealing with UK Membership of ADAC the German Breakdown Organisation, that all their Head Office and all Regional Offices as from 31st September 2017 will only be able to enrol German Citizens with a German Postal Address as a Member of their Services.
This will affect all Countries outside of Germany not just the UK.

This will not affect anyone who is already an ADAC Member now as long as they renew their subscription each Year and donít let their Membership to lapse they will continue to be able to use this excellent Breakdown service.

Munich. Head Office, as yet, has not changed their Website and Terms but will be doing in the very near future.

DiPhil

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Quote: Originally posted by Oh so camp on 01/10/2017
Been with them seven years now and has been a complete waste of money and I hope it carries on to be a complete waste of money!!!!

Yesterday I was about to agree with you.

Today
11.51 am : clipped kerb with caravan in very narrow, cobbled, one way street. Motor mover bent and jammed onto wheel.Caravan immobilised.
12.02pm : Phoned ADAC on the German number.They politely explained there is a French number but transferred me anyway.
12.04 pm : French office took details
12.40 pm : Breakdown truck arrives. Mechanic jacks up car and dismantles, straightens and replaces motormover.
12.58 pm : Mechanice backs car and van, then moves into a good line to round the corner.
01.02pm : everything signed and we are on our way.

So from start ( the accident) to finish (the drive off)just over an hour, including phone calls to Germany.

Not bad.

P.S. The motor mover works better than it ever has done!

-------------Stuart

France at last

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Glad you got sorted out quickly, Stuart. But honestly, that's what breakdown services do. Not just ADAC. Other insurers do it too. They pass it to the nearest garage man and if he is free he comes. I had a tyre explode near Poitiers once and the breakdown truck was with me even more quickly than yours.

Hmm... I wonder why ADAC are doing that.
I'm by no means a legal beagle, but we are supposedly allowed to buy services from companies located anywhere in the EU. They can charge us differently if they have a reason e.g. right hand drive cars presenting a different level of risk but we are as entitled as anyone to purchase those services.

"There is no difference between customers anywhere in the EU
EU rules forbid discrimination between service recipients because of their nationality or where they live. This means:

you are automatically entitled to receive services from businesses located in other EU countries
you may not refuse or accord different treatment to prospective customers from other EU countries unless you have a valid reason to do so.
If you sell products online, you may not refuse to deliver to customers in other EU countries unless you have a valid reason. To avoid confusion, you should indicate any delivery restrictions clearly on your website.

If you have to cross a border to offer your service to a customer abroad, you might incur additional costs - for storage or to comply with administrative procedures, for instance. Such additional costs might justify higher prices to a client abroad.
"

The people to contact to find out if you're being discriminated against are:

I am pretty sure that the regulations you mention don't cover such things as breakdown services. Surely the logic would be, if your were correct, the likes of ADAC and the AA, RAC would have to have their own operators and breakdown vehicles right the way across Europe? The alternative would be that they allowed non residents to buy the service but only cover them in Germany not beyond.

I suspect what happened was that ADAC also thought they were obliged to offer the service Europe wide but have discovered that it is not the case so have withdrawn it to non-German residents. To my mind this is a perfectly sensible decision as financially it cannot be viable to offer the service they previously did at the price they did. At least they have honoured their commitment to their existing UK customers which I expect they had no requirement to do.