​Set an archive question and answer to enable you to reset your archive key password (versions 3.6.1 and later only)

Security

Item

Description

a

Require password to access CrashPlan app

Identifies whether or not you will need to sign in and supply a password when launching the CrashPlan app. Enabling this option ensures no one else can make changes to your settings or restore your files without your password.

Account Password (Complete Fields To Change Password)

b

Current password

To change your password, enter your current password.

c

New password

Enter new password.

d

–

Re-enter new password in the second password field.

Archive Encryption Key

e

Standard

(default) Users or administrators can restore files without providing an additional password.

f

Archive key password

Prompts you to set an archive key password. Users or administrators can restore files only by providing the correct archive key password.

Note: If you choose this option you will not be able to downgrade your security later.

g

Custom key

Users or administrators can restore files only by providing the custom key. The custom key cannot be reset if it is forgotten or lost. Without the custom key, backup data is unrecoverable.

Note: If you choose this option you will not be able to downgrade your security later.

Save or Cancel

h

Undo Changes

Reset to previous settings (same effect as cancel).

i

Save

Apply changes.

Archive Password

Item

Description

a

Archive password

Create an archive key password. Re-enter the archive key password in the second password field.

Your password must be at least 8 characters and can include any combination of capital (A-Z) letters, numeric (0-9) characters, symbols, and spaces.

b

Question(versions 3.6.1 and later)

(Optional) Enter an archive question for recovering a forgotten archive key password. This can be used to reset the archive key password in the event that you lost or forgot the password. If an archive question and answer is not entered, then the archive key password cannot be reset if it is forgotten or lost. The question is limited to 128 characters.

c

Answer

If an archive question is entered, provide the answer.

Archive Question An archive question reduces the risk of not being able to restore your files due to a lost of forgotten password. However, it increases the risk of someone bypassing your archive key password. If you choose to use this optional feature, take great care when selecting an archive question and answer. In general, a secure question has the following characteristics:

Question has hundreds, if not thousands, of possible answers

Question is not a question you would answer publicly (online or in person)