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I know people who were on this cruise and they share your sentiment. Their big complaint was also Royal didn't inform them of dropping Santiago until after final payment day and another complaint was there was NO announcement to tell them they could get off the ship after docking in Havana. They followed the rule to not to go down and block the gangway and waited 1 hour in their cabin and by the time they finally decided to go down to the lower deck to check they saw a massive line. It cost them 2 hours of precious time and that was after they already lost the entire day time because of the medical emergency.
Other than those two they didn't seem to have any major complaints. The ship, the entertainment, the crew were all pretty good according to them.
After they told me their experience I have decided to fly to Havana and take a land vacation instead. Major airlines do Cuba visas too, from $55 to $85 a pop. I can book a hotel or a private casa. I don't want to plan for 4 days in Cuba and end up with 2.

Damn this is why even though there are quite a few good looking itineraries on Norwegian site I am not eager to book. In addition to the normal weather, sea condition problems they seem to have a very casual approach to itinerary changes. I was thinking to book last minute might be better but now I can see even 7 days out is too early.
This is not a cruise line suitable for those who book for itineraries.

Are convertible long pants ok? I know it's a cheeky question but we will be coming back from a long day tour with no time to go back to the ship to change and it would make it easier for hubby.
If not allowed I will just tell him to pack an extra pair of long pants in his backpack. He will pout though.

How about Oasis or Allure? Can you walk out at the end of deck 6 or 7?
I currently have a balcony booked on Oasis deck 7 aft (but not the very last balcony). It would make my walk much shorter if I can walk out of the end of deck 7 to Aqua theater and the boardwalk.

Some Holland America ships have a specialty restaurant called Tamarind that serves Asian food and is very popular. You might want to try. I agree though Thai food is like Chinese food, there is a huuuuuuge difference between good and bad ones.

Wow that's so weird. I wonder who the other cruisers are. I mean we all have been there - our preferred cabin already taken but how often do you get to negotiate? At least they didn't just take it away from you without your consent.