We recently installed a new receiver. It replaced an old receiver and is installed the same way as the previous one.

The problem is we cannot get a remote to work with it.

When we first installed it, the remote worked for awhile - a few hours - but it was sticking and you had to keep pressing the buttons multiple times.

I spent quite a bit of time with tech support. We changed the batteries multiple times. We reset the receiver multiple times. Sometimes, the remote will work a couple times after the reset but then dies again. We tried to recode to the TV multiple times - that did not work.

The remote controller is a brand new one. Direct TV wanted to send a new remote but we had another new remote for an additional receiver that we never installed. We tried that one and got the exact same problem. Tried to recode to TV, reset receiver, etc...

One possibility is IR interference from the TV or other source such as a fluorescent light. You can test this by setting the receiver to a particular channel (note the channel number). Go to the TV and turn it off. Then use the remote and press the channel up button two times. Then turn the TV back on. Did the channel change as instructed? If so, with the TV on, try the channel up button again. Did it falter? If so the TV is likely causing IR interference. A piece of blue painters tape over the receivers IR eye will desensitize it. The best cure is to set the remote and receiver to RF operation if you have HD and RF remotes.

Note that it really helps if you provide the receiver model numbers and other technical info..

I will try what you suggest but here is the info for the receiver. it is an HD receiver, H21-200, ID # 029388529942.A little more Info - It is one of 2 receivers. The other one works fine. Both receivers are on a boat. The old receiver was the same exact model number. The boat came with 4 receivers. We only installed 2. Then, the one receiver broke so we replaced it with one of the receivers we were not using.

I have tried everything and get the same results. Most times when I reset the receiver and use all the codes and procedures you provided, it works for awhile. And yes, I do have an RF remote and when I do the set up, I get all the lights to blink correctly.

But once I turn off everything and come back later - sometimes a day or two, the remote no longer works. In most cases the receiver has gone into power saving mode and I have to call Directv to get the signal sent to start up again (another really annoying attribute of this system), then reset the receiver, enter all the codes, etc etc etc and by that time the show I want to watch is over. We use this system on our boat so I can't leave the satellite on 24/7 - that is not an option.

you can try to turn off the power save mode. on the remote press the menu button than scroll down to setting and help press select than select setting than scroll down to the power save option and press select and select the off option.

Well there seems to be an issue with the receiver so it does make perfect sense, now what I suggest to have you do is:

try these remotes on the other receiver(IF IT IS A DIRECTV BRAND) and see if they work, if they do then the issue is the receiver and if this is the case then do a reset everything on the receiver these are the steps

Sorry I cannot help, as I am having the same issue. Two remotes, both with new batteries. The remote works after a reset, then stops working. Interesting thing is that I can still control the receiver using the iPad Directv app remote feature.

A couple of months ago I was having this issue and had DirecTV swap out the receivers. Same issue. Thea receiver is an HR 22 and one of three connected through Whole Home. No issues with other two receivers. Only in this one room.

What I had to do was reset the receiver and then initiate the set up menu and process directly from the receiver, not the remote.

At some point in the setup process it directed me to set up the remote with the proper codes, which I did, and now the problem is gone. Before I was just using the remote to go through the setup process. Each time that resulted in the problem you describe - Works for awhile, then it doesn't.

Also, I used the setup menu on the receiver to turn off the power saving mode. Don't know if that was part of the problem or not.

Forgot one thing - I also had to use the menu on the receiver to set the remote to RF - It's in the settings menu somewhere. That was the only way I could get the remote to stay in RF mode. That was also a part of my problem...

It appears that you are having IR interference from your TV. you a have two options. First, is to set up your remote for RF (if you have and RF remote) if you dont have an RF remote, you can try sticking a piece of blue painters tape over the IR sensor of the HDDVR

If you are using the RC71 remote there are issues with the remote reverting back to IR once programmed. Just call them and have them send you the old remotes and your problems will be solved until a fix someday comes along

No point in changing remotes. The old remotes will not operate the HR44 in RF. The RC71 won't operate the old receivers in RF. So whatever you do, if you have an HR44 just use the RC71 anyway. If you have an older receiver and want RF, use an older remote. If you want IR, use any of the remotes.

yes there is a reason to use the older remote in IR because there are problems with the new RC71 remotes in RF mode. Trust me I just went thru a month of resetting everything just to have the RC71's revert back to IR. There will be a fix for this as it was documented with the technician and network services while he was at my house. Until its fixed IR remotes work fine unless you have your stuff in a closet. I have not had a single glitch with my HR44 and clients since I switched to the white remotes....just my experience and it works....Wiz

The reason for not using RC 71 in IR mode is that they lock up . I personally went thru 12 remotes the tech had on his truck setting each to RF and within an hr they reverted back to IR BUT once in IR they cant be reprogrammed without a complete reboot of the Genie and clients. On 3 separate occasions we tried to set them to IR but had no control over the clients so reverting back to the old white remotes resolved the problem completely. I dont know why but it just did. I have been up and working without a reboot of over 3 weeks now. I have no need for RF since everything I have is in plain view. I hope that explains this problem. There are still glitches in the genie that are not going to be fixed for some time to come.