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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your orders. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

The reason you are not on a path to resolution yet is this is the first time someone has responded to this question.

Also, you made a duplicate that i am putting in for a refund. Please only answer here to continue.

What site are you ordering those books from and from what browser?

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

Hi, I just discovered that my paypal account is showing an item in my cart from 2015 in the amount of $6,897.33 for an order to Halenda's fine Foods. I need to have this item removed from my shopping … read more

Two books downloaded on my Kindle that I don't want and haven't opened. How do I delete them and don't get charged for them? A Mistletoe Miracle by Robert Mathews and Every Breath you take by Judith M… read more

My address book is GONE! A friend sent me a snail mail that his computer had been hacked into and he had lost his e-mails and address book. He asked me to send him an e-mail to rebuild his addresssboo… read more

I had a hacker enter my computer and sent out a number of e-mails to those on my address book asking (in my name) for them to send $3000 to London. I got phone calls from some asking me if I was OK an… read more

I have Kindle 3.1 I received this as a gift. The gift giver did not register the Kindle in the giver's name. I think I need to "deregister" I cannot find the "deregister" Do I need to deregister and i… read more

I have a Dell XPS 1330 2.5 years old. In Jan 2010 I installed Windows 7 and Thunderbird for my emails. As suggested I did this on top of Vista. This worked for 4 months and then I had a blue screen pr… read more

Hi I am from Australia and I am here in the US for a few weeks. In Dallas I went into the Apple store and was sold an IPAD. The salesperson did not have the time to set up our access to IStore using I… read more

I just purchased a V313 printer. Somewhere I read that I can return my old printer to Dell in the same box with a prepaid address label. Where do I get the label? What address do I send it to? I recen… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.