HITrental,
general terms and conditions

Short rentals

Please carefully read and understand our terms and conditions.

Reservations
We do require a 25% down payment to hold your reservation. The payment for the 25% should be made via credit card or bank transfer. The rest of the payment is due in cash or credit card upon arrival. Please note that your booking will not be confirmed until HIT rental has received the pre-payment amount of 25% and you have received a confirmation email from HIT rental. Please note this confirmation contains all your booking details such as exact location of apartment, contact details and all other arrival and departure instructions.

Payment
Once HIT rental has confirmed the availability of one of its apartments, the client will have to pay 25% of the total price of the stay by means of a credit card or bank transfer. The remaining balance for the stay in the apartment has to be paid by the client in cash or credit card upon arrival (please remember, NO Payment no check-in!)
This payment can be made by means of a bank transfer provided always that (i) the corresponding NET amount (wire costs are taken care of by the guest) is received in our bank account one week before your arrival (ii) we have confirmed to you in writing that we have received such amount.
VAT included in prices.

Cancellation
Cancellation possible without charge until 30 days before arrival.
- Less than 30 days before: 25 % of the total amount
- No show: Total amount will be charged.
All cancellations or changes must be made via email or phone. Client authorizes HIT rental or the Owner of the apartment booked to charge the credit card provided at the time of booking in case of cancellation. HIT rental recommends that the client purchase travel insurance with cancellation cover.
If HIT rental should be unable to provide to the client the property he has booked, they reserve the right to transfer him to a property of similar characteristics. If no agreement can be reached both contractual parties are authorized to cancel the contract. In this case HIT rental will refund to the client all monies paid (except the part corresponding to the days that the apartment was used, if this were the case). HIT rental will not be liable for further claims by the client.

Damage Deposit
Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number to guarantee the safe return of the apartment and its contents. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit and that you will also be liable for any excess damages. A damage deposit of CHF 200.00 will be requested upon arrival. This damage deposit will have to be paid in cash or by credit card. Please see your confirmation email to see which method of payment is required. Cash: All damage deposits paid in cash will be refunded in full, at check-out, after inspection of the undamaged apartment. Credit Card: All damage deposits paid by credit card will be refunded to the same credit card used for payment 6 to 8 days after your check-in date assuming the apartment is undamaged.
Loss of key: In case of an apartment key loss, we will charge CHF 100.00.

Arrival
Please ensure that we have an updated arrival time from you at least one day before arrival so that we can plan for your check-in and keep your contact person informed about any delays or changes. Your contact person will be provided with your telephone number and email address should they need to contact you regarding your arrival time. You can send us this information via e-mail to info@hitrental.com or by calling us on +41 79 961 04 48 Your arrival and departure confirmation email clearly states where to meet your contact person on the day of your arrival. You should call your contact person on arrival at the airport (or 1 hour from destination city if travelling by car) and you will then be advised how to make your way to the apartment where you will be greeted by your check-in agent and given the keys and instructions for the apartment.
It is extremely important that we have an updated arrival time. Not having this information may result in you having to wait for your contact person and a delayed check-in. Please note: for arrivals from 23:00hrs onwards, there is a late check-in fee of CHF 30.00. Please note check-in is between 15:00hrs and 24:00hrs.

Departure
Departures are at 11:00hrs or before. Any unauthorized departures after 11:00hrs will be penalized. If you require a later departure please ask when you check-in if this is possible. We will try to accommodate you, providing our next arrival is not early the same day. On the departure day you should leave the apartment tidy with all rubbish correctly disposed and dishes cleaned of. Please leave ALL sets of keys on the table and shut the door firmly behind you after having made sure that you have all of your belongings and that the main door to the building has not been locked with a key!!! . With advance notice we can also book a taxi for your departure from the apartment.

Cleaning
The apartment shall be cleaned by us prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition, with all rubbish disposed of correctly and the dishes cleaned. If not, an additional cleaning fee will be charged.

Number and identity of the guests
The client will inform HIT rental of the number of guests included within the booking. Unless otherwise agreed by HIT rental, only the number of persons indicated by the client when booking shall be authorized to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are only allowed where permission has specifically been granted. Pets are charged with an extra charge of CHF 10.00 per night. In the event of any infringement of the aforementioned obligations, HIT rental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Behaviour
Please observe that HIT rental' Terms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a HIT rental apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night. The client signing the check in form will be liable for the correct and decent behavior of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, HIT rental shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation. This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with HIT rental you have already accepted our terms and conditions and will therefore be expected to abide by these rules.
You will also be expected to sign these rules upon check-in on your arrival day. QUIET TIME IS EVERY DAY FROM 22.00 PM to 08.00 AM We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.

Liabilities
Neither HIT rental nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behavior. In case of any infringement of the aforementioned obligations, HIT rental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Our website
All apartment descriptions and information is supplied by the apartments featured. Whilst HIT rental do their utmost to maintain accuracy and to check details wherever possible, HIT rental cannot be held liable for any errors or omissions that may arise. HIT rental also reserve the right to change information published on the site at any time including rates, descriptions and photographs. HIT rental makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
HIT rental reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes. These terms do not affect consumer statutory rights.

Monthly rentals

Please carefully read and understand our terms and conditions.

MONTHLY RESERVATIONS
We do require an advance payment to hold your reservation. The amount will depend on the length of your stay: If the rental agreement is for more than two months, we require the full first month rental amount. If the rental agreement is for 1-2 months, we require 25% of the total rental amount Payment for the 25% advance payment should be made via credit card or bank transfer. The rest of the payment is due via wire transfer at least one week before arrival or it can also be paid via credit card or in cash upon arrival. Please note that your booking will not be confirmed until HIT rental has received the first monthly rent or the pre-payment amount of 25% and you have received a confirmation email from HIT rental. Please note this confirmation contains all your booking details such as exact location of apartment, contact details, balance due and all other arrival and departure instructions.

Payment

Once HIT rental has confirmed the availability of one of its apartments, the client will have to pay either 25% of the total price of the stay (length of stay 1-2 months) by means of a credit card or bank transfer. The remaining balance for the stay in the apartment has to be paid by the client upon arrival in cash or with credit card or the rest of the payment is due via wire transfer at least one week before arrival. There are some apartments whereby full payment by credit card is possible by adding a surcharge of 3% (Visa or MasterCard) or 4% (American Express) to the total.

If the client rents the apartment for more than 2 months, the first monthly payment needs to be paid before arrival as a down payment by credit card or bank transfer. The following monthly payments can be paid monthly, always on the first day of the month.

Damage deposit
Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number to guarantee the safe return of the apartment and its contents. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit and that you will also be liable for any excess damages. A damage deposit of CHF 500.00 will be requested upon arrival. This damage deposit will have to be paid in cash or by credit card. Please see your confirmation email to see which method of payment is required. Cash: All damage deposits paid in cash will be refunded in full, at check-out, after inspection of the undamaged apartment. Credit Card: All damage deposits paid by credit card will be refunded to the same credit card used for payment 6 to 8 days after your check-in date assuming the apartment is undamaged.
Loss of Key: In case of an apartment key loss, we will charge CHF 100.00.

Cancellation

Cancellation possible without charge until 30 days before arrival.
- Less than 30 days before: 25 % of the total amount (length of stay 1-2 months) or one month rent (length of stay more than 2 months).
- No show: Total amount will be charged.
All cancellations or changes must be made via email. Client authorizes HIT rental or the Owner of the apartment booked to charge the credit card provided at the time of booking in case of cancellation. HIT rental recommends that the client purchase travel insurance with cancellation cover.
If HIT rental should be unable to provide to the client the property he has booked, they reserve the right to transfer him to a property of similar characteristics. If no agreement can be reached both contractual parties are authorized to cancel the contract. In this case HIT rental will refund to the client all monies paid (except the part corresponding to the days that the apartment was used, if this were the case). HIT rental will not be liable for further claims by the client.

Arrival

Please ensure that we have an updated arrival time from you at least one day before arrival so that we can plan for your check-in and keep your contact person informed about any delays or changes. Your contact person will be provided with your telephone number and email address should they need to contact you regarding your arrival time. You can send us this information via e-mail to info@hitrental.com or by calling us on +41 79 961 04 48 Your arrival and departure confirmation email clearly states where to meet your contact person on the day of your arrival. You should call your contact person on arrival at the airport (or 1 hour from destination city if travelling by car) and you will then be advised how to make your way to the apartment where you will be greeted by your check-in agent and given the keys and instructions for the apartment.
It is extremely important that we have an updated arrival time. Not having this information may result in you having to wait for your contact person and a delayed check-in. Please note: for arrivals from 23:00hrs onwards, there is a late check-in fee of CHF 30.00. Please note check-in is between 15:00hrs and 24:00hrs.

Departure

Departures are at 11:00hrs or before. Any unauthorized departures after 11:00hrs will be penalized. If you require a later departure please ask when you check-in if this is possible. We will try to accommodate you, providing our next arrival is not early the same day. On the departure day you should leave the apartment tidy with all rubbish correctly disposed and dishes cleaned of. Please leave ALL sets of keys on the table and shut the door firmly behind you after having made sure that you have all of your belongings and that the main door to the building has not been locked with a key!!! With advance notice we can also book a taxi for your departure from the apartment.

Cleaning

The apartment shall be cleaned by us prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition, with all rubbish disposed of correctly and the dishes cleaned. If not, an additional cleaning fee will be charged.

Number and identity of the guests

The client will inform HIT rental of the number of guests included within the booking. Unless otherwise agreed by HIT rental, only the number of persons indicated by the client when booking shall be authorized to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are only allowed where permission has specifically been granted. Pets are charged with an extra charge of CHF 5.00 per night. In the event of any infringement of the aforementioned obligations, HIT rental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Behavior

Please observe that HIT rental' Terms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a HIT rental apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night. The client signing the check in form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, HIT rental shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation. This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with HIT rental you have already accepted our terms and conditions and will therefore be expected to abide by these rules.
You will also be expected to sign these rules upon check-in on your arrival day. QUIET TIME IS EVERY DAY FROM 22.00 PM to 08.00 AM We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.

Liabilities

Neither HIT rental nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behavior. In case of any infringement of the aforementioned obligations, HIT rental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Our Website

All apartment descriptions and information is supplied by the apartments featured. Whilst HIT rental do their utmost to maintain accuracy and to check details wherever possible, HIT rental cannot be held liable for any errors or omissions that may arise. HIT rental also reserve the right to change information published on the site at any time including rates, descriptions and photographs. HIT rental makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
HIT rental reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes. These terms do not affect consumer statutory rights.