When using voicemail overseas there may be additional charges involved.

When is voicemail charged?

Standard roaming rates for phone calls apply in the following scenarios:

When someone calls and leaves a voicemail message (deposit)

When you call to listen to your voicemail messages (retrieval)

If you use the SMS option to have the voicemail system call you

Can voicemail charges be avoided?

There are two options to avoid voicemail charges while travelling overseas.

Turn voicemail off while overseas:
Please note, this means any calls you’re unable to answer will not be diverted to your voicemail, and a voicemail message cannot be left.

Set unconditional diversions to voicemail:
Unconditional diversions mean you will not receive any phone calls as they will automatically be diverted to your voicemail. You will not be able to receive phone calls while unconditional diversions are in place.
Please note, you can still make calls and any voicemail retrievals made while roaming will be charged standard roaming rates for phone calls.