Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Originally Posted by yaynative

I did a full DFU restore and it went away for a half a day. Bug is back. I don't think there is a fix until Apple fixes it. It's such a random bug.

I've now tried with my 5S that is running iOS 7.0.4 and the issue doesn't appear at first. But after being connected for 1-2 hours the issue comes back but the "waiting for changes to be applied" comes BEFORE it starts syncing not after this time. And the only other thing that seems to affect the issue is how much data is being transferred at the time.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

The last thing I tried was to remove my music and sync an empty phone. I then synced one album at a time I until I found one problem album. I fixed the tags and cover art and it synced fine. A couple of days later the bug was back. I literally have no other ideas.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Originally Posted by yaynative

The last thing I tried was to remove my music and sync an empty phone. I then synced one album at a time I until I found one problem album. I fixed the tags and cover art and it synced fine. A couple of days later the bug was back. I literally have no other ideas.

A clean install of windows is the only thing left to try that I can think of.

To me it sounds like a communication issue between iTunes and the iOS device.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Originally Posted by yaynative

I wouldn't mess with your windows install at this point. This is certainly an apple issue as it happens on mac's as well.

Well I'm going to wait and see if an iTunes update will fix it if one comes out with iOS 7.1 or before then. I do have an alternate program I can use if needed, it's not great but it gets the job done good enough.

I can't do a clean install anyways since I don't have an external hard drive to backup data plus I have to find where I put my windows 7 installation DVD cause my computer came with vista.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

final update with a surprising resolution. After three visits to the Apple store for Genius appointments, I finally email Tim Cook expressing my frustration. In less than 24 hours, I received a call from my local Apple store instructing me to come in for a resolution. When I arrived they explained that they are working on a resolution, but they would like me to be happy with their products in the meantime. The solution? They gave me a free iPhone 5s and leather Apple case.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Originally Posted by yaynative

final update with a surprising resolution. After three visits to the Apple store for Genius appointments, I finally email Tim Cook expressing my frustration. In less than 24 hours, I received a call from my local Apple store instructing me to come in for a resolution. When I arrived they explained that they are working on a resolution, but they would like me to be happy with their products in the meantime. The solution? They gave me a free iPhone 5s and leather Apple case.

Needless to say, I was more than surprised.

Nice, hope they find a resolution.

Also I've recently synced 3162 songs (or 16.82 GB) to my 5S and the issue didn't come up, but there was a good delay before it started syncing.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

I found a solution that isn't "just nuke everything and reinstall, hoping it doesn't happen again."

This is what I did.
1. Turn off wi-fi sync (this may not be necessary).
2. On the iDevice (mine is an iPad) go Settings - General - iTunes WiFi Sync
3. Sync with USB cable. Watch the status on the iDevice.
4. I discovered that for some bizarre reason, it was trying to install Pages even though it was already installed and running fine with the latest update on my iPad.
5. Delete and reinstall Pages from the iDevice's App Store.
6. Initiate a backup via iTunes on my Mac, including transferring apps/other purchases that aren't on the Mac. (This may not be necessary, but likely is).

That fixed it. The key was to have settings up and running before sync'ing so I could see which app was crashing the sync. Note that the Pages warning message was replaced with the annoyingly unhelpful "preparing for sync" message that iTunes displayed. Also, the iDevice status has more info than iTunes does.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Originally Posted by mike1in3

I found a solution that isn't "just nuke everything and reinstall, hoping it doesn't happen again."

This is what I did.
1. Turn off wi-fi sync (this may not be necessary).
2. On the iDevice (mine is an iPad) go Settings - General - iTunes WiFi Sync
3. Sync with USB cable. Watch the status on the iDevice.
4. I discovered that for some bizarre reason, it was trying to install Pages even though it was already installed and running fine with the latest update on my iPad.
5. Delete and reinstall Pages from the iDevice's App Store.
6. Initiate a backup via iTunes on my Mac, including transferring apps/other purchases that aren't on the Mac. (This may not be necessary, but likely is).

That fixed it. The key was to have settings up and running before sync'ing so I could see which app was crashing the sync. Note that the Pages warning message was replaced with the annoyingly unhelpful "preparing for sync" message that iTunes displayed. Also, the iDevice status has more info than iTunes does.

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Re: iOS 7.0.4 and iTunes 11.1.3.8 - still the same BUG

Has anyone found a solution for this? I was hoping for a solution with 7.1.1. I've been having this issue for months now. I love using iTunes for rearranging my music in my playlists. When I do this and try to sync, it never makes the changes that I made. I've restored the phone and I've just deleted music off the phone and reinstalled it. It will take the changes to the playlist however now not all of my album art is visible. It's extremely frustrating to have to restore my phone or delete all my music every time when this use to work.