This research was conducted in order to determine the role of the department of Public Relations and Protocol RSUP Dr. Hasan Sadikin Bandung in providing information through Customer Service.This research is a qualitative study using descriptive methods. Data collection techniques used were observation, interviews, library research, internet searching and documentation. For data analysis techniques are used, among others, data collection, data reduction, the data display, and conclusion drawing the data.Subjects in the This research are the department of Public Relations and Protocol RSUP Dr. Hasan Sadikin Bandung . And that an informant was the Leader of Public Relations and Protocol, and also Customer Service staff. While the key informants are relatives of inpatients and outpatients. The sampling with purposive sampling technique.The results showed that the department of Public Relations and Protocol RSUP Dr. Hasan Sadikin through Customer Service as a facilitator of communication is to provide informed, objective, and in accordance with the needs and use of the official uniform in every day work. While as a communications technician, customer service plays a role in the process of providing information to the public and external acquisition.The conclusion of research that the department of Public Relations and Protocol RSUP Dr. Hasan Sadikin has been instrumental in providing information to the public through the External Customers Service, as an effort of hospital services primarily to improve information services to the external public relations. Suggestions for the department of Public Relations and Protocol RSUP Dr. Hasan Sadikin to increase the number of units of customer service, in order not only located in the main lobby, but every hospital entrance and also the Customer Service opening 24 hours.