ICM Reporting (Facility Level)

I've been trying to find out if there's a way to report on ICM Activity per facility that we transfer activity to instead of depending on Agent Login mappings? Is there some sort of underlying network parameter that will help identify this if we configure the desktops to use it? We have multiple Vendors we send calls to that use the same Skill Groups but we want a way to send each Vendor their individual activity w/ out depending on the AgentLogin to Vendor relationship.

The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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