topic Re: Speed boost below minimum speed in Fibre Broadbandhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428981#M241379
<P>Hi Daniel&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for the PM. I've provisionally booked the appointment for Tuesday 3rd PM (13:00 - 18:00) - please let us know how you get on</P>
<P><BR />
Thanks</P>
<P>Chris</P>Wed, 27 Nov 2019 08:15:37 GMTOCE_Chris2019-11-27T08:15:37ZSpeed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320740#M216176
<P>Hello. I signed up for the Fibre Speed Boost recently which is on my account now, and was told in a TalkTalk email at the time that I would receive a minimum guaranteed download speed of 59.8Mb with an estimated speed between 65.5MB and 80Mb. But on a laptop connected to a TalkTalk Super Router (HG633) by ethernet cable the highest speed I have received is around 53Mbps.</P><P>&nbsp;</P><P>This affects both Wi-fi and ethernet connections and is the same on the older TalkTalk Fibre Plus router I tried as well. I tried turning both routers off for 30 minutes and on again after reading a help page but it didn't make a difference. The upload speed is also a bit lower than the estimated 19Mb to 20Mb from the same email.</P>Mon, 25 Feb 2019 15:46:00 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320740#M216176Daniel19002019-02-25T15:46:00ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320744#M216177
<P>The guarantee refers to sync speed at your router rather than throughput, which is invariably lower. Can you post your router connection stats so we can see what's what?</P>Mon, 25 Feb 2019 15:51:11 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320744#M216177ferguson2019-02-25T15:51:11ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320749#M216180
<P>&nbsp;</P><DIV class="ember-view control-group width_100p">DSL synchronization status:<DIV class="controls paddingtop_8">Up</DIV></DIV><DIV class="ember-view control-group width_100p">Connection status:<DIV class="controls paddingtop_8">Showtime</DIV></DIV><DIV class="ember-view"><DIV class="ember-view control-group width_100p">WAN IP Address:<DIV class="controls paddingtop_8">92.20.157.134</DIV></DIV><DIV class="ember-view control-group width_100p">Primary DNS Server:<DIV class="controls paddingtop_8">79.79.79.79</DIV></DIV><DIV class="ember-view control-group width_100p">Secondary DNS Server:<DIV class="controls paddingtop_8">79.79.79.80</DIV></DIV></DIV><P class="third_menu_below_config_font pull-left fontweight_thicker"><SPAN>Line Quality</SPAN></P><P>&nbsp;</P><DIV class="ember-view control-group width_100p">Upstream line rate (kbit/s):<DIV class="controls paddingtop_8">20000</DIV></DIV><DIV class="ember-view control-group width_100p">Downstream line rate (kbit/s):<DIV class="controls paddingtop_8">54739</DIV></DIV><DIV class="ember-view control-group width_100p">Upstream noise safety coefficient (dB):<DIV class="controls paddingtop_8">6.4</DIV></DIV><DIV class="ember-view control-group width_100p">Downstream noise safety coefficient (dB):<DIV class="controls paddingtop_8">6.6</DIV></DIV><DIV class="ember-view control-group width_100p">Upstream interleave depth:<DIV class="controls paddingtop_8">1</DIV></DIV><DIV class="ember-view control-group width_100p">Downstream interleave depth:<DIV class="controls paddingtop_8">1589</DIV></DIV><DIV class="ember-view control-group width_100p">Line standard:<DIV class="controls paddingtop_8">VDSL2</DIV></DIV><DIV class="ember-view control-group width_100p">Upstream line attenuation (dB):<DIV class="controls paddingtop_8">0.1</DIV></DIV><DIV class="ember-view control-group width_100p">Downstream line attenuation (dB):<DIV class="controls paddingtop_8">7.7</DIV></DIV><DIV class="ember-view control-group width_100p">Upstream output power (dBm):<DIV class="controls paddingtop_8">4.6</DIV></DIV><DIV class="ember-view control-group width_100p">Downstream output power (dBm):<DIV class="controls paddingtop_8">12.8</DIV></DIV><DIV class="ember-view control-group width_100p">Channel type:<DIV class="controls paddingtop_8">Interleaved</DIV></DIV><DIV class="ember-view control-group width_100p">DSL up-time:<DIV class="controls paddingtop_8">0 days 0 hours 39 minutes 28 seconds</DIV></DIV>Mon, 25 Feb 2019 16:00:10 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320749#M216180Daniel19002019-02-25T16:00:10ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320750#M216181
<P>OK, that's a bit below the mark. Do you have the router connected at your master socket? Are there any telephone extensions in your home? Have you tried connecting at the test socket if there is one? Are there any noticeable issues with the phone service? Sorry for all the questions, but this will help to rule things out.&nbsp;</P>Mon, 25 Feb 2019 16:03:53 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320750#M216181ferguson2019-02-25T16:03:53ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320752#M216182
Yes it is connected to a master socket and there aren't any telephone extensions. I'm not an advanced user so I wouldn't be able to access or connect to the test socket. I rarely use the phone service but when I do there have been no issues.Mon, 25 Feb 2019 16:07:45 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320752#M216182Daniel19002019-02-25T16:07:45ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320754#M216184
<P>OK, I have flagged this up to the online support team to check from their end, give them a day or so to respond. If you haven't done so already make sure that your personal details including TalkTalk landline number are complete on your <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info" target="_blank" rel="noopener">community profile here</A> so that they can link your forum identity with your account.</P>Mon, 25 Feb 2019 16:10:22 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320754#M216184ferguson2019-02-25T16:10:22ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320755#M216185
Okay thank you.Mon, 25 Feb 2019 16:11:09 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320755#M216185Daniel19002019-02-25T16:11:09ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320759#M216186
<P>No problem. By the way don't be too worried about the prospect of using the test socket, it's not that complicated, have a look at the <A href="https://community.talktalk.co.uk/t5/Articles/Your-guide-to-master-sockets/ta-p/2205432" target="_blank" rel="noopener">this help article</A>.</P>Mon, 25 Feb 2019 16:16:33 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320759#M216186ferguson2019-02-25T16:16:33ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320953#M216221
<P>Hi&nbsp;Daniel1900&nbsp;</P>
<P>&nbsp;</P>
<P>I'm sorry to hear this.</P>
<P>&nbsp;</P>
<P>I've completed a line test which hasn't detected any faults and your line is in sync at 54.7mb.</P>
<P>&nbsp;</P>
<P>There are re connections showing on the line which can affect the sync speed. Are you rebooting the router?</P>
<P>&nbsp;</P>
<P>Please can you connect the router at the test socket and leave it there for 48hrs without rebooting to see if DLM increases the sync speed in this set up?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 26 Feb 2019 06:42:12 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2320953#M216221OCE_Debbie2019-02-26T06:42:12ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2321329#M216306
Hi. I have since contacted TalkTalk via live chat and they have arranged an engineer visit. Thanks anyway.Tue, 26 Feb 2019 14:44:59 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2321329#M216306Daniel19002019-02-26T14:44:59ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2321355#M216316
<P>Hi&nbsp;Daniel1900</P>
<P>&nbsp;</P>
<P>Thanks for keeping us updated. Please let us know how you get on following this visit.</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 26 Feb 2019 15:12:58 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2321355#M216316OCE_Debbie2019-02-26T15:12:58ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2324616#M217089
Hello again. The Openreach engineers have visited and the issue seems to be resolved, my house had two master sockets and both had corrosion on the inside. This has been sorted now and the speeds improved past 60Mbps when this was done, I'm just waiting on the 10 day stabilization period now.Mon, 04 Mar 2019 18:40:03 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2324616#M217089Daniel19002019-03-04T18:40:03ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2324741#M217121
<P>Hi&nbsp;Daniel1900</P>
<P>&nbsp;</P>
<P>I'm glad to hear that the engineers have located and fixed&nbsp;this fault.</P>
<P>&nbsp;</P>
<P>Please let us know if you do experience any further issues.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 05 Mar 2019 06:51:24 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2324741#M217121OCE_Debbie2019-03-05T06:51:24ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425163#M240251
<P>Hello. Not long after my previous post my download speed dropped below 60Mbps again and has stayed under ever since. I did a speed test on the TalkTalk website, with a laptop connected to the router by ethernet cable and couldn't get past 52.5Mbps. The TalkTalk service status page says my estimated download speed when I signed up to TalkTalk is 66Mb - 80Mb and Recent Speed 56Mb.</P><P>&nbsp;</P><P>The TalkTalk engineer and the Openreach engineers already checked everything in my house, and found no other issues apart from the corrosion in the master sockets which they fixed at the time. Is there anything more that can be done? In other rooms of my house where the broadband is mainly used through a Powerline adaptor the speeds are even lower, usually in the 40Mbps - 50Mbps range.</P>Sat, 16 Nov 2019 16:14:04 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425163#M240251Daniel19002019-11-16T16:14:04ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425166#M240252
<P>OK, what is it exactly you are looking for here? You mentioned earlier that you have two master sockets, that is not possible unless you have two separate lines with two separate phone numbers, could you explain in a little more detail about your internal setup?</P>Sat, 16 Nov 2019 16:24:23 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425166#M240252ferguson2019-11-16T16:24:23ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425167#M240253
There is one master socket in my living room which is in use, the Openreach engineers put a blank faceplate on the other one (also in the living room) since they said only one is required.Sat, 16 Nov 2019 16:28:41 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425167#M240253Daniel19002019-11-16T16:28:41ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425170#M240254
<P>OK, and there are no other extension sockets in use in your home? Is all well with the voice service, no noise on the line or anything like that?</P>
<P>&nbsp;</P>
<P>Subject to that I have flagged this up to the OCE again for you, bear in mind they are not back online until Monday.</P>Sat, 16 Nov 2019 16:42:59 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425170#M240254ferguson2019-11-16T16:42:59ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425171#M240255
There is a socket in one of the bedrooms with one port on the faceplate with two screws on the front. This has never been used so I don't know if it's relevant or not. I haven't had any issues with the landline phone at all.Sat, 16 Nov 2019 16:48:41 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425171#M240255Daniel19002019-11-16T16:48:41ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425187#M240257
<P>OK, let's see what the OCE make of it when they check from their end.</P>Sat, 16 Nov 2019 17:43:03 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425187#M240257ferguson2019-11-16T17:43:03ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425469#M240338
<P>Hi&nbsp;Daniel,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Would it be possible to connect the router directly at the test socket for at least 48hrs to see if their is any improvement in sync speed?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Mon, 18 Nov 2019 07:53:55 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425469#M240338OCE_Michelle2019-11-18T07:53:55ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425688#M240421
It's plugged into the test socket through a microfilter now.Mon, 18 Nov 2019 12:52:30 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425688#M240421Daniel19002019-11-18T12:52:30ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425693#M240425
<P>Hi&nbsp;Daniel,</P>
<P>&nbsp;</P>
<P>Thanks for confirming this. Could you please&nbsp;bump your thread (request an update) on Wednesday and we can re-check the connection stats again to see if DLM has made any changes to the sync speed.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Mon, 18 Nov 2019 13:05:08 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2425693#M240425OCE_Michelle2019-11-18T13:05:08ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426688#M240732
Hi. I've left the router connected to the test socket since Monday.Wed, 20 Nov 2019 14:21:13 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426688#M240732Daniel19002019-11-20T14:21:13ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426703#M240738
<P>Hi&nbsp;Daniel1900,</P>
<P>&nbsp;</P>
<P>What do you currently have connected to your test socket? Do you have another router you can test with?<BR />
<BR />
Chris</P>Wed, 20 Nov 2019 15:04:04 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426703#M240738OCE_Chris2019-11-20T15:04:04ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426709#M240739
It's a TalkTalk Super Router (Huawei HG633) connected to the test socket. Yes I have another router that's not in use at the moment.Wed, 20 Nov 2019 15:08:23 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426709#M240739Daniel19002019-11-20T15:08:23ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426716#M240742
<P>Hi Daniel1900,</P>
<P>&nbsp;</P>
<P>Is the other router one that we supplied? Is it fibre compatible? If it is could you please connect it to your test socket and leave it there for the time being and we'll see if there's any speed improvement<BR />
<BR />
Thanks</P>
<P>Chris</P>Wed, 20 Nov 2019 15:24:15 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426716#M240742OCE_Chris2019-11-20T15:24:15ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426724#M240746
It's a TalkTalk Plus Fibre router (HG533). I'll connect it to the test socket just now.Wed, 20 Nov 2019 15:45:14 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426724#M240746Daniel19002019-11-20T15:45:14ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426746#M240752
I tried it with the Plus Fibre router and set it up in the same way as the Super Router, but there's no internet access on it at all. I ended up having to set the Super Router back up to get internet access back. Is there any other way forward?Wed, 20 Nov 2019 16:35:27 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426746#M240752Daniel19002019-11-20T16:35:27ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426892#M240791
<P>Hi&nbsp;Daniel1900,</P>
<P>&nbsp;</P>
<P>The HG533 unfortunately will only work with fibre if connected via a fibre modem. I can send another router to test with, would you like me to arrange this?<BR />
<BR />
Chris</P>Thu, 21 Nov 2019 07:23:18 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2426892#M240791OCE_Chris2019-11-21T07:23:18ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2427147#M240896
Yes please.Thu, 21 Nov 2019 14:02:30 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2427147#M240896Daniel19002019-11-21T14:02:30ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2427522#M241003
<P>Hi</P>
<P>&nbsp;</P>
<P>A router is on the way to you.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 22 Nov 2019 11:38:37 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2427522#M241003OCE_Karl2019-11-22T11:38:37ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428222#M241167
Hi<BR /><BR />The Wi-Fi Hub router has been set up and connected to the test socket since Saturday afternoon.Mon, 25 Nov 2019 12:04:34 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428222#M241167Daniel19002019-11-25T12:04:34ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428231#M241170
<P>Hi&nbsp;Daniel1900,</P>
<P>&nbsp;</P>
<P>Thanks for trying that. As the current sync speed is just below the guaranteed minimum we can log this out for engineer visit. If you'd like us to arrange this please let us know and we'll confirmed some details with you</P>
<P><BR />
Thanks</P>
<P>Chris</P>Mon, 25 Nov 2019 12:18:07 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428231#M241170OCE_Chris2019-11-25T12:18:07ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428238#M241172
Yes I would like to arrange an engineer visit.Mon, 25 Nov 2019 12:26:13 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428238#M241172Daniel19002019-11-25T12:26:13ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428260#M241177
<P>Hi Daniel,</P>
<P>&nbsp;</P>
<P>If you'd like us to arrange the engineer visit can you confirm:</P>
<UL>
<LI>That you accept potential&nbsp;<A href="https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291" target="_blank">Engineers charges</A></LI>
<LI>Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.</LI>
</UL>
<P>I've also sent you a PM to confirm some details&nbsp;</P>
<P><BR />
Thanks</P>
<P>Chris</P>Mon, 25 Nov 2019 12:56:14 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428260#M241177OCE_Chris2019-11-25T12:56:14ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428265#M241180
Yes I accept potential Engineers charges. I will be in between 1pm and 6pm except for Monday and Thursday.Mon, 25 Nov 2019 13:06:34 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428265#M241180Daniel19002019-11-25T13:06:34ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428326#M241194
<P>Hi&nbsp;Daniel1900,</P>
<P>&nbsp;</P>
<P>Thanks for the PM, I've replied requesting a bit more information&nbsp;</P>
<P><BR />
Thanks</P>
<P>Chris</P>Mon, 25 Nov 2019 15:21:38 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428326#M241194OCE_Chris2019-11-25T15:21:38ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428741#M241319
Hi<BR /><BR />I've replied to the PM with more information.Tue, 26 Nov 2019 13:07:15 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428741#M241319Daniel19002019-11-26T13:07:15ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428981#M241379
<P>Hi Daniel&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for the PM. I've provisionally booked the appointment for Tuesday 3rd PM (13:00 - 18:00) - please let us know how you get on</P>
<P><BR />
Thanks</P>
<P>Chris</P>Wed, 27 Nov 2019 08:15:37 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2428981#M241379OCE_Chris2019-11-27T08:15:37ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2429214#M241429
Okay thank you. I'll post again after the engineer visit.Wed, 27 Nov 2019 16:12:35 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2429214#M241429Daniel19002019-11-27T16:12:35ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2429365#M241461
<P>I've checked and&nbsp; the booking has now been confirmed, I look forward to hearing how you get on <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR />
<BR />
Chris</P>Thu, 28 Nov 2019 07:33:29 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2429365#M241461OCE_Chris2019-11-28T07:33:29ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2429366#M241462
<P>Hi Daniel</P>
<P>&nbsp;</P>
<P>Just letting you know that&nbsp;I've checked and&nbsp; the booking has now been confirmed, I look forward to hearing how you get on <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Thanks<BR />
Chris</P>Thu, 28 Nov 2019 07:34:27 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2429366#M241462OCE_Chris2019-11-28T07:34:27ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431323#M242057
Hi<BR /><BR />The engineer visit has finished. The engineer reset the broadband and I'm waiting on the 10 day stabilisation period now. He also said that I'm too far away from the fibre cabinet to recieve the minimum guaranteed download speed. Should I send back the test router (Wi-Fi Hub) since my current Super Router wasn't the problem?Tue, 03 Dec 2019 17:06:50 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431323#M242057Daniel19002019-12-03T17:06:50ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431469#M242088
<P>Hi&nbsp;Daniel1900</P>
<P>&nbsp;</P>
<P>Has the speed increased since the engineer visit?</P>
<P>&nbsp;</P>
<P>If you would like to keep the new router and return the old router using the returns bag this will be ok.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Wed, 04 Dec 2019 07:03:37 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431469#M242088OCE_Debbie2019-12-04T07:03:37ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431481#M242092
Hi<BR /><BR />I tried another speed test on TalkTalk's website with my laptop connected to the router by ethernet cable. The speed was 51.7Mbps so no improvement. The engineer said the speeds I'm getting now are the highest my connection can support after stabilisation, and that it wouldn't be able to reach the guaranteed minimum speed. I'll send the old router back with the returns bag.Wed, 04 Dec 2019 07:41:00 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431481#M242092Daniel19002019-12-04T07:41:00ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431494#M242101
<P>Hi&nbsp;Daniel1900</P>
<P>&nbsp;</P>
<P>Thanks for your reply.</P>
<P>&nbsp;</P>
<P>If the speed drops any further then please let us know.</P>
<P>&nbsp;</P>
<P>Debbie</P>Wed, 04 Dec 2019 07:57:40 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431494#M242101OCE_Debbie2019-12-04T07:57:40ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431500#M242104
Okay thank you. I'll post again if the speed drops.Wed, 04 Dec 2019 08:03:52 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431500#M242104Daniel19002019-12-04T08:03:52ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431512#M242111
<P>Hi Daniel1900</P>
<P>&nbsp;</P>
<P>Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Debbie</P>Wed, 04 Dec 2019 08:14:34 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2431512#M242111OCE_Debbie2019-12-04T08:14:34ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2432339#M242383
Hi<BR /><BR />Would it be possible for TalkTalk to send me a returns bag? I didn't receive one when the new router was posted to me.Thu, 05 Dec 2019 13:47:41 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2432339#M242383Daniel19002019-12-05T13:47:41ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2432615#M242475
<P>Hi&nbsp;Daniel1900</P>
<P>&nbsp;</P>
<P>No problem, the returns bag is on its way <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 06 Dec 2019 08:46:04 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2432615#M242475OCE_Debbie2019-12-06T08:46:04ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2432931#M242585
Okay thank you.Fri, 06 Dec 2019 18:40:35 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2432931#M242585Daniel19002019-12-06T18:40:35ZRe: Speed boost below minimum speedhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2433342#M242686
<P>No problem, just let us know if you need any further assistance&nbsp;</P>
<P><BR />
Thanks</P>
<P>Chris</P>Mon, 09 Dec 2019 07:55:21 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-below-minimum-speed/m-p/2433342#M242686OCE_Chris2019-12-09T07:55:21Z