I wanted to add to my last message - I'm looking at his business card. Mark, My Service Pro "Master Plumber/Gas Fitter", was so professional that I wanted to share his name. Once again, I'm very satisfied, and I'd recommend My Service Pro for any plumbing needs.

My Service Pro, Inc. did a fantastic job of replacing my old, rusty water main shut-offs. They were quick, clean, and efficient and I would definitely recommend them.

Posted on 2006-06-26 14:40:38
Type of Work: water main shut-off replacement
Date of Service: 2006-05-06

My service Pro. did a really good job in replacing our hot water valve in a middle of the night when we had to shut off the water for our entire building after doing some renovation! They were quick, efficient and very professionnal. Thanks again. I definitely recommend them.

Posted on 2006-11-08 15:17:32
Type of Work: Replace a valve in a middle of the night
Date of Service: 2006-11-07

Mark, the tech, was very efficient and knowledgeable. I would absolutely recommend My Service Pro (in fact, I already have)!

I just had My Service Pro and I am incredibly pleased. The plumber that visited my home was extremely efficient, friendly and professional. The work was great and I will definitely be calling them next time I am in need of a plumber. Thanks

I called Service Pro at 8pm, and Mark explained my options to me over the phone the best he could without seeing the damage, and we discussed some options. Very willing to work something out for the repair on my schedule on short notice for the next day, even tho it was late in the evening. Mark came to my home on short notice the next morning after my 60 year old iron pipes were leaking in the basement. He stayed for an 11-12 hour shift to replace all my pipes in the basement and all of the valves, converting everything to copper and pex tubing. I was only without water for part of that day, as Mark had the water turned back on before he left late that evening. The pex tubing is very quiet compared to the iron pipes, my water pressure has never been this good. I can not do many things at once with the water at which I could never do before. Mark also replaced my hot water heater. The hot water heater was delivered to my site while he was working, and the old one was taken away by the delivery person. The water now has a much better taste than I have experienced in the past 9 years I have lived here. In my opinion this upgraded my homes value, by far more than the price Mark charged for the work. Mark cleaned my basement, took all of the old iron pipes with him and every area he worked in got cleaned and restored to how he found it when he arrived after he finished his work, even tho it was a very long day for him and very late in the evening. Mark was very professional and complete with his work. I was given a total price for the work prior to the work being started. He even went outside to answer his phone calls in order to maintain privacy for his customers that called. Mark came back a few days later to do more work for me on my sewer drain lines that had been slow to drain for 9 years. He replaced them. Mark also removed my garbage disposal, and capped off an old heater line for me in my basement from a space heater. All of my plumbing headaches are gone now. Mark has convinced me that there are still very professional, reliable, easy to work with professionals out there. I would recommend him to family and friends, and have already done so. I would hire him back anytime.

Posted on 2007-05-12 03:07:19
Type of Work: Replaced alll iron pipe in homes basement with pex tubing and copper, including all valves. Replaced Hot Water heater, Removed a
Date of Service: 2007-05-01

I called "My Service Pro" and spoke to Mark Mader. He was very helpful on the phone and when I asked him when he could come to my home to do the repair, he said he had time that same day!! (Which was yesterday!!) Mark promised me a window of time between 1:00 and 3:00 in the afternoon. He said he would most likely be there very close to 1:00. Well I have heard that same song and dance from another plumbing company, in fact earlier this same week. Jerry, from JM Plumbing in Eagan, said he would be at my house between 11:00 and 1:00. I should have known that scheduling over the lunch hour would be a mistake. By 1:15, Jerry still was not at my house, nor had he called me. (I would have been understanding if Jerry would have kept me informed as to his tardiness, after all other situations can come up.) When I called him, he asked ME what time it was? Needless to say, Jerry did not make it to my home and I certainly was not going to reschedule with him. Mark, from "My Service Pro" was at my home yesterday a few minutes before 1:00 which was a pleasant surprise. He had my outdoor plumbing task completed in just over an hour and kept me appraised of his progress the whole time he was there. After he left, you would have never known he was there, he was that neat and tidy! This was a plumbing issue that I have dealt with for over 4 years. I bought my home new and EVERY spring, the outdoor faucet would leak even after being properly drained and shut off over the winter. Valley Plumbing, who installed all of the plumbing in the home, has come out 2 years in a row and supposedly "fixed" the problem, all the while implying that I had not shut the water off for the winter. NOW, I am fully aware that what they were doing was only a temporary fix, and they never once told me what the REAL problem was. During construction, they had installed a brass fixture which does not hold up well and the washers need to be replaced often, hence the major water leakage every spring. Meanwhile, they did not tell me any of this, I had to call them evey spring and for a large service call and supply charge, they replaced a washer which is something I could have done myself for a lot less money!! Well, Mark from "My Service Pro" fixed the problem, THE WHOLE PROBLEM!!. The poor guy had to cut into my home's inside wall to replace the entire outside faucet. I was very leery to have my inside walls "damaged" but Mark did the repair so neatly, that you can hardly tell he was there. (My home has no basement so this was the only way Mark could gain access to replace the outdoor faucet). Needless to say, I couldn't be happier!! Mark did a SUPER job, keeping me informed of everything he was doing. He was also very professional in that he did not degrade the work done by Valley Plumbing. Mark is a true Professional all the way!! I will never trust anyone else for my plumbing needs. As an older single female, I am very cautious and careful about who I do business with and after much research and reading all of the wonderful feedback on "My Service Pro", I knew I had found the right company. Sorry about this lengthy note, but I am just so pleased and I believe in giving credit where credit is due!!

I hired Mark because of the previous recommendation on this site. I had a great experience with him. He's on time (much earlier than I expected), quick, charge me exactly what he quoted (no suprise), professional (has a professional truck with their logo on it), clean (he walked in with the protective shoes to protect my carpet, cleaned up the mess after he unclogged the sink). And Mark even check my dishwasher after I told him that it has some problem. I will hire him again. By the way, i have heard that roto rooter has lots of complaints that I didn't hire them)