We ordered food from Shula burger and it never came. Then we got an message on the uber...

GetHuman-jimandde's customer service issue with UberEATS from May 2018

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The issue in GetHuman-jimandde's own words

We ordered food from Shula burger and it never came. Then we got an message on the ubereats app that said **“Order cancelled today at **:**pm order number *****. Your courier couldn’t reach you after waiting * minutes. We cancelled the order without a refund. Your delivery by Fernando. Total $**.**”**No one came to the door or called. We will NOT be charged for s service that was never rendered. It is not acceptable for the driver to pick up our food order, the restaurant gets paid, Uber gets paid and the driver gets paid. I get charged and the driver gets to keep the food for himself. **I request a full refund and an apology.

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