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Course Availability

This course is only available to trainees days after purchase.
It would need to be repurchased by the trainee if not completed in the allotted time period.
This course is no longer available.
You will need to repurchase if you wish to take the course again.

Description

This excellent module is aimed at front desk / receptionist staff as a guide to rating client calls. Is it an emergency? Is it urgent? Or is it routine? It also covers advice they can give to help the client get their pet safely to surgery.

Objectives

Objectives

By the end of this module trainees will:
Be able to categorise calls as either True Emergencies, Urgent Cases, or Non Urgent Cases
Know the different types of presenting sign an owner may describe, and what follow up questions
Be able to take the right action for the majority of scenarios you are likely to face when receiving a client call regarding an issue with their pet
Understand the importance of offering and recommending an appointment even for seemingly trivial symptoms.

Liz Watkins BVSc MRCVS, co-director of Chunk Training and partner at Watkins & Tasker Veterinary Group, a 6-vet practice in Somerset. She is also an occasional lecturer at the University of Bristol Veterinary School, and at other veterinary meetings, teaching the communication skills required by vets and support staff to create excellence in practice.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s: