Mobile Response Team FAQs

Q: How many hours per day does the Mobile Training Staff (MTS) work in the home?

A: The MTS will work (8) hours per day, travel time will be deducted from the (8) hour work day. MTS can work any shift as long as they have (10) hours off duty between shifts.

Q: Can MTS work more than (40) hours per week?

A: No, unless prior approval from Center staff is received first.

Q: Will MTS pass medications?

A: No.

Q: Will the MTS complete household chores?

A: No, unless they involve the individual MTS is working with at the home.

Q: How important is it to implement and run a visual schedule?

A: The schedule is critical to the structure of the approach MTS utilizes to build relationships. The schedule ensures regular, predictable interaction occurs and therefore is essential to staff success.

Q: Does the home get to keep any materials the MTS brings with them, such as schedules, games, etc?

A: Yes.

Q: Must all home staff including managers or home supervisors work with the MTS?

A. Yes. It is very important that all staff, especially supervisors, work with the MTS. Leading by example is the quickest way to bring about a “culture change” within a particular home or organization.

Q: Will the MTS work with other consumers living at the home?

A: Typically, no. However, if help is needed or if it impacts the individual receiving services from the Center for Positive Living Supports (the Center), the MTS will work anyone in the home.

Q: What if home staff does not agree with the MTS about how to handle a particular situation?

A. Staff or supervisors should inform MTS of the concern. If this does not resolve the issue, a call should be placed to the MTS Supervisor, John Williams, at (248) 721-2131.

Q: Will the MTS be completing our daily paperwork?

A: No. They have their own data sheets and IR forms to complete. A copy will be provided to home, if requested.

Q: What happens at the end of the week?

A: If possible, another Center staff will stop by the home to see how the week progressed. A report will be sent to the CMHSP listing specific recommendations for the individual served and specific training recommendations for home staff.

Q: What if we start having difficulties after the MTS leaves?

A: Call the responsible CMHSP to determine whether the Center team should be consulted. They, in turn, can contact the Center for further assistance. It is possible that the MTS can return to the home in situations in which authorization is received and all parties agree the MTS may be helpful.

Lessons Learned

Clinician, "Wes from the Great White North," is contributing regular stories about successes and lessons learned through implementation of a Culture of Gentleness with the people he serves. Click below for his latest contributions.