This is a new issue for me. Until last week, it seemed to work fine. Now, though, whenever I import by reference my frame files I have noticed that, while they look fine in the Design view, when I click Preview it has missing text in parts. In one file, which was all text (no graphics), it was completely in Preview. Then, when I generated the help, that topic was still blank.

This doesn't always happen, though. Sometimes a topic is fine up to a point, then, all the text is gone, leaving only the screenshots. It generates that way also. On the other hand, some files come out fine, with no missing text. (This is only apparent in the Preview and generated help.)

I'm using TCS 1, that has RoboHelp 7, and I generate to WebHelp. I've applied an update that makes it 7.01.001. I've also applied the "missing space" fix that Peter Grainge suggested (it worked ).

Like I said, TCS worked fine up to last week, then I started seeing these missing chunks of text. I tried creating a new RH project and starting all over, importing only one small file that had all text and no screenshots/graphics. Both the preview and generated help came out blank, although I could see it plainly in the Design view before generating.

Personally, I wouldn’t rely on version 1 of TCS to produce my help (especially since it’s up to 3.5 right now & there’s been so many fixes) – what’s changed in your environment? Where’s the project located? Are you saving before generating the help?

Well, I opened it up in Firefox, instead of IE9, and it worked fine. Just a few formatting differences that hopefully can be easily fixed. Nonetheless, it all seems to be there -- no missing text at all.

Now the question is: Is this simply a matter of having an older version of TCS that's incompatible with newer browser versions? Is the only way to have TCS 1 open correctly in IE9 to upgrade to the latest TCS (3.5?) ?

And why does the Preview not always show the text in RH? Does it use the default browser for displaying the preview?

That all points to IE9 being the issue. I don't know of anything you can do with the TCS1 output to make it work in IE9. Maybe someone else can advise on that?

RoboHelp's preview uses IE so that explains why it too is having issues.

I believe there may something you can do to make pages IE9 compatible but I don't know if it can be done with RoboHelp output. I am not in a position to look right now but it might be worth googling before you upgrade. If you do go that route, test the trial version to check it resolves the issue.

A quick 'fix' for IE9 would be to add an IE rendering tag. Try the following: In your output, replace all <head> with <head><meta http-equiv=”X-UA-Compatible” content=”IE=EmulateIE7″ />. This should force IE9 in IE7 mode and it should work. Use a find and replace tool to quickly modify all your output files quickly.

Can you post a screenshot of what you don't see in IE9 and the HTML associated with that content? I'd like to know why it disappears.

Below is from one topic that didn't show any content at all for Preview or generated output, (taken from RH). That is, it showed nothing when I opened it in IE9, but in Firefox it displayed just fine. I tried replacing <head> with the one above (in the output), but it didn't seem to do anything. I'll keep trying, though!