Frequently Asked Questions

Yes, we allow approximately 100 pounds of personal belongings in each vehicle. We would ask that you put all items in the trunk space. You will have to provide us with a list of these items for the purpose of cross-border customs. Any vehicle that will be crossing the border may be subject to inspection by US or Canadian customs officials. Please do not include any kind of medications, prescription or non-prescription, vitamins, food products, radar detectors, weapons, firearms, plants, animals, alcohol or tobacco. These items are strictly prohibited from crossing the border. TFX International endeavours to deliver your vehicle in a timely manner. However, delays may occur, and TFX does not guarantee delivery times. Therefore, we ask that you avoid packing time-sensitive personal items in your vehicle. Please note that we fully insure your vehicle while it is in our care. However, personal items included in the vehicle are placed there at the owner’s risk. They are not covered by our insurance as we have no way of checking what has been shipped in the vehicle. TFX does not accept responsibility or liability for any articles left in your vehicle. We do not recommend packing breakable or valuable items.

No, TFX only has fully enclosed, hard-side trailers with hydraulically operated lift gate systems. Our enclosed vehicles will ensure the added safety of your vehicle and protect it from damage during transport. As well, with our hydraulic lift we are able to move your vehicle without having to tilt it on an incline or drive it up a ramp.

TFX International offers door-to-door service. Your vehicle can be picked up and delivered to your home or office (subject to accessibility and local laws). This is part of our service. No extra charge is involved. Please be location specific when asking for a quote. For more information, contact us at 1-888-415-3158.

We try our best to accommodate your schedule, and the vast majority of our shipments are delivered on time. However, due to a variety of situations that may arise en-route (such as adverse weather/road conditions, delays at the border, and/or another pickup or delivery), we can’t guarantee specific dates and times. We do our best to minimize any inconvenience. However, the safe transport and delivery of your vehicle is our ultimate consideration. If you require a date specific pickup or delivery, this can be accommodated.

You should schedule your move as soon as possible to ensure the timing meets your needs. Two to three weeks in advance is ideal. However, we can work with shorter lead times if necessary. Contact our office to discuss your unique requirements.

Your vehicle will be transported in a fully enclosed, air ride, NASCAR-style custom vehicle trailer with a hydraulic Penske tail gate. All vehicles are lifted into the trailer and are never ramp loaded. Our transporters are state-of-the-art with satellite GPS tracking and a cutting edge security system. All trailers and tractors are company-owned and maintained, and all drivers work directly for TFX International. Our drivers are trained professionals and will take good care of your vehicle, whether you are looking for motorcycle shipping to the USA, or the shipping of a small economy car or priceless exotic, you can trust the professionals at TFX. We are trained and equipped to handle all vehicle transport scenarios.

We will be more than happy to advise you on the correct procedures, whether you’re moving north or south of the border. As a customs-bonded carrier, we have the experience and know-how to advise you on the necessary forms needed for a smooth shipment. For more information, contact our office today.

No, US immigration law prohibits TFX from picking up and delivering the same vehicle inside the US. We only provide transportation for customers who are coming are going from Canada, or looking for shipments across the country.

Please ensure that all items in the car are firmly secured. When our driver arrives at the pickup point, he will ask you to be present during a detailed inspection of your vehicle. In order to assess the condition of your automobile, we ask that you wash the exterior just prior to pickup. If we are unable to complete our survey due to dirt/snow/ice on the vehicle, you will be asked to sign a waiver releasing us from any responsibility for the condition at delivery. Please make sure your vehicle has been properly winterized and that the antifreeze is sufficiently rated to protect it from the cold weather. We only require a ¼ tank of fuel for shipping. Do not overfill your vehicle.

We can still transport your vehicle providing that the vehicle steers, rolls and can be winched in a straight line. Please let us know if the vehicle is inoperable when you request a quote for car shipping. There will be an additional fee for this service.

Yes. TFX uses a system of hydraulic tail gate lift trailers which are specially designed to transport very low vehicles. We do not ramp load which causes damage to the undercarriage and spoilers. Please advise us at the time of booking of any special requirements.

We accept wire transfers, bank drafts, cashiers cheques, money orders and cash. Full payment for all transport charges, customs broker and/or bond fees must be received prior to delivery of your vehicle. We cannot accept personal or company cheques. Contact the office for wire transfer instructions.

At TFX, we offer services for a wide variety of vehicles. We provide motorcycle shipping to the USA and across Canada, as well as transport for cars of all types including antiques, show cars, movie vehicles, prototypes and family cars. For information about specific makes and models, please contact our office.