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Day 1 Recap: Forrester’s Customer Experience Forum

I’m here in sunny Los Angeles with hundreds of Customer Experience professionals soaking in Forrester’s annual West Coast Forum. The first day included presentations from the Cleveland Clinic, Cisco and a host of organizations and analysts talking about how organizations are differentiating on customer experience.

About the Author

Jeff Cram co-founded Connective DX and serves as its Chief Strategy Officer, responsible for helping to shape the agency’s strategic direction, partnerships and service delivery. Jeff is an active member of the digital community as a blogger for Fast Company and a frequent speaker at national events on topics including experience design, analytics, and content management. Jeff lives in Boston with his wife and two sons and uses his trips to the Connective DX west coast office as an excuse to visit his fainting goats who currently reside on a farm near Portland.

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Delight is hosted by the team at Connective DX, where we design and build great digital experiences. We enable our clients to see their business from the outside in, and we build that insight into the systems we develop and stories we tell. We serve clients globally from our offices in Portland, OR and Boston, MA. We’re digital specialists, working at the intersection of strategy, design, technology, and digital enablement. Founded in 1997 we've been lucky to partner with great organizations such as Columbia Sportswear, OHSU, Harvard University and many more.