acdc1a said:There's no need for customer service with this product. I use it (at least until Metro offers something) and a trained chimp with a couple of bananas could handle it.

Plug it in, put in your credit card, pick a pin and you're done. As long as the device doesn't fail you'll never need to call in. God help you if you do. I hope you like talking to India.

That's just it. I've had problems with Virgin's website (which is HORRENDOUS) making payments. Virgin's representatives are also scripted rep-bots. It sucks. Both my parents use Virgin. I, unfortunately, am their 'admin'.

Tax varies by state and location. I know here, you need to pay sales tax on re-upping your prepaid accounts, which is still less than what you need to pay for a post paid plan, but there is no way to tell what the cost will be for a customer. Best to stay at advertised prices.