Salesforce: Power User

OVERVIEW

This course covers all aspects of Salesforce use from beginner’s
level operation to advanced skills for experienced users. With Sales
Force being the world’s most popular CRM, it has a very dynamic set of
features and a variety of customization options. This course will give
you all the knowledge needed to master the Salesforce CRM – allowing
you to unlock the potential of this leading CRM. This course covers
contact management, salesforce engage, sales collaboration, marketing
automation, sales data/reporting and much more. Learn how to master the
worlds #1 CRM with this course!

DETAILS

In the Salesforce Power User course, you will learn how to work with Salesforce in order to achieve the desired results within your position. The course covers all uses of Salesforce – from the sales perspective through HR and management’s perspective. As a sales person, learning all the various best practices of Salesforce allows you to manage your time more efficiently as well as increase your sales through better lead management and nurturing.

For HR Managers as well as Sales Managers, understanding Sales Force is crucial in order to create best practices for your employees and ensure that leads are being properly cultivated and nurtured. Without proper use of Salesforce, leads will not get the necessary attention to hit quota and revenue goals. With Salesforce being the world’s #1 CRM, understanding the various features and customizations is an important skill-set for a variety of positions.

This course is entirely online and is completed at your own pace. When you register, you receive six (6) months to complete this course.

REQUIREMENTS

This program can be taken from either a Mac or a PC. It is compatible with the Windows 2000 and later operating systems and any browsers.

There are no specific computer requirements other than an Internet connection and e-mail account. We recommend that you use the latest version of the browser you choose.

The materials for this program are all available online.

PREREQUISITES

There are no prerequisites.

INSTRUCTOR

Rafiq Wayani has extensive experience including more than 20 years in IT as a Systems Architect, Software Engineer, DBA and Project Manager. He has instructed in a variety of technical areas, and has designed and implemented network and information systems.

Bringing nearly 30 years of advanced IT experience to each course and adding his unique perspective and “real world” tips, Rafiq has a knack for making complex topics easy to understand. In addition to being an engaging IT and networking instructor, Rafiq has extensive experience as a Systems Architect, Software Engineer, Database Administrator, and Project Manager. Rafiq holds multiple professional IT certifications including Cisco CCNA, CCNP, CCDA, CCDP, Microsoft Solutions Developer, Systems Engineer, Application Developer, Database Administrator, Master Certified Netware Engineer, CompTIA A+, Microsoft certifications: MCP, MCSE, MCDBA, MCSD, and MCT. With his IT background and impressive list of credentials, Rafiq is proven and qualified to both teach and author courses on numerous IT topics including Microsoft, Linux, VMware, Active Directory, Oracle, SQL Server, .NET and many more.

FAQS

1. Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
2. How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6) months to complete the program.
3. What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
4. Do I have to buy additional materials?
No

5. Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6. What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion.

7. Am I guaranteed a job?
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

8. Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

9. What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10. Can I use a Mac?
Yes

11. How can I get more information about this program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

12. When can I start the program?
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13. Does this program prepare for a certification?
There is not a certification. This program is knowledge based.