We have carefully reviewed the events of the issue that caused Podio to be unavailable earlier today. We have identified the root cause as a configuration error in the architecture change, which caused a capacity issue that did not manifest until receiving the full production load. This learning will help us prevent the same configuration error to appear in the future.

Again, we are very sorry for the disruption.

Posted about 2 months ago. Mar 28, 2018 - 15:54 EDT

Resolved

We feel comfortable that the issue was resolved as we rolled back an update to the architecture. We are investigating why the update (after being tested carefully in test environments) behaved differently in the production environment than expected and will provide further updates as we know more.

Posted about 2 months ago. Mar 28, 2018 - 13:26 EDT

Monitoring

We are monitoring to ensure things are back to normal. We will provide detailed updates to what happened in the post-modern.

Posted about 2 months ago. Mar 28, 2018 - 11:42 EDT

Identified

We identified the immediate issue, rolled back an update and Podio is back online.