The bad news is, you'll have to get in touch with tech support over the phone.

The good news is, he sorted out my issue extremely quickly....once I got through to someone.

This was the automated response from e-mail tech support.

Spoiler

Greetings Jason, I am Protocol Droid N0-R2 of Human Cyborg Relations. Thank you for contacting us regarding your Security Questions. However, we regret to inform you that we cannot deal with your request through email. In order to protect your account, all Security Question issues are dealt with via our Customer Service telephone support. Please call our Customer Service team toll-free on: 1855 GO SWTOR (1855 467 9867) from the USA or +8000 BIOWARE (00800 0246 9273) from the United Kingdom, France or Germany. If you?re calling from a country other than the USA, UK, France or Germany, you may call us on 0044 203 564 2555, but please be advised that international call rates may apply. Please note that our telephone support is provided in English, French and German only. At this time we can only offer telephone support for account issues directly related to Security Questions, and we will only offer support to the account holder. Galactic Support is our specialty?. Sincerely, Protocol Droid N0-R2, aka Jay Star Wars: The Old Republic Customer Service