Service Promise

We will ensure that the performance of our products meets
specifications with continuous quality controls, notifying you
of deviations in advance.

We will archive all of your invoices and certificates making them
electronically available to you to access at your convenience.

We will process orders and deliver on time at least 95%
of the time.

We will endeavour to fulfil deliveries the next working day for
orders placed before 3.00pm during our normal working week.

We will respond to all customer enquiries and complaints
within 24 hours.

We will endeavour to resolve all invoice queries
within 28 days.

Our 6 Service Cornerstones for Packed Products

We will ensure that the performance of our products meets
specifications with continuous quality controls, notifying you
of deviations in advance.

We will archive all of your invoices and certificates making them
electronically available to you to access at your convenience.

We will process orders and deliver on time at least 95%
of the time.

We will endeavour to fulfil deliveries the next working day for all articulated
loads ordered before noon the previous working day, rigid loads will
be delivered within 5 working days maximum of order placement.

We will respond to all customer enquiries and complaints
within 24 hours.