7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing

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The seventh International Conference on Knowledge Management in Organizations (KMO) brings together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organisations. KMO 2012 provides an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in cloud computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors. The conference took place at Salamanca in Spain on the 11th-13th July in 2012.The aim was to analyse methodologies that have been used by researchers to
measure service quality. ... Survey. Development. and. Data. Collection. Findings
from critical incident techniques conducted during primary data collection wereanbsp;...

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7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing