Cogent closes North Greenbush customer service office

Cogent Communications Group Inc., the company which purchased PSINet Inc. last year, has closed its North Greenbush customer service office to consolidate its offices, a company spokesman said.

The office was closed on Monday, the official said.

Customer service will now be handled out of Cogent's headquarters in Washington, D.C.

"That was our primary location for customer service because we acquired it through PSINet," said Jeff Henriksen, Cogent director of marketing and communications. "That was the only reason we ended up in Troy."

The 11 customer service representatives that operated out of the office located in the Rensselear Technology Park were offered jobs at Cogent's other 15 or so locations across the country and Canada.

But how many actually take positions with the company will not be disclosed, said Henriksen.