Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Ordered microphone two weeks ago. Was so defective that short circuit in mic was so pronounced it overheated battery to point it was painful to touch.

RS admitted "that is a problem" with these mics, and they do no quality control before they are shipped.

Would send a replacement only I paid for second one because 1st had not yet been returned. RS has no way to email a RMA label. RS promised to FedEx air 2d microphone as microphone was needed for project this weekend.

They shipped FedEx ground, then lied and insisted it was Air. FedEx confirmed it was ground.

CS insisted that even of they had sent it air again on Friday, it would not get here, as (and this is a quote) "FedEx never delivers on Saturday!"

Customer Service for internet sales had a total Screw You attitude. Customer Service for regular stores promised three times to have Supervisor call me. She never did. CS for stores comment was "well, I sent her an e-mail...... " CS for stores claims to not have internet sales supervisor's phone number!

Internet sales also lied and said they were RS employees. Have found out they really work for 3d party vendor.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.