When can I enrol in a course?

All our online courses are available year round, at any time. Once you decide you’d like to start, you can be enrolled and accessing your course in as little as one hour.

If enrolling during business hours (8:30am to 5:30pm AEST, Mon-Fri) your course will be available inside 60 minutes. If it is after hours or on a weekend / public holiday, you will be enrolled the following business day.

How do I access my course after I enrol?

Once enrolled, you will receive an email inviting you to start your training. This email will contain your login details and a link to your selected course. Simply follow the link, enter your login details and away you go.

What happens if I fail an assessment?

Most of our courses are competency based, meaning to pass you just need to be able to display a sufficient grasp of the course content. Because of this, students are free to submit, edit and re-submit assessments as many times as required to achieve the required level of competency. In the event a submitted answer is insufficient a training advisor will be in contact to discuss what is required.

How do I know when I have passed a module?

Each module you undertake has a status bar next to it on your course menu screen which will display one of three statuses: Not Yet Completed, Assessment Pending, and Competency Achieved.

Not Yet Completed: No assessment has been submitted for this module yet Assessment Pending: Assessment for this module has been submitted but is yet to be marked Competency Achieved: Assessment for this module has been submitted and marked competent

How long does it take for my work to be marked?

Multiple-choice quizzes and tests are automatically marked and a result is available instantly. For written assessments, the marking is done individually by a designated training assessor. Depending on workload, submissions can be marked anywhere between 1 to 72 hours. The current status of all your assessments can be located on the menu screen of your course.

How long is my course available?

Short-courses are available for 3 months whilst certificate courses have a duration of 24 months. If you cannot complete your course inside this time-frame or have had to postpone then we are happy to extend your course, free of charge.

What prior experience do I need to complete a course?

None. Each and every one of courses is self-contained, meaning all the information you need to complete the assessments is covered in the course material.

What is a USI?

A USI or Unique Student Identifier is a personal number under which all your nationally recognised training records are kept. As of January 1 2015, every student undertaking a course with a Registered Training Organisation (RTO) must have a USI. We cannot issue a certificate to any student without one.

How do I apply for a USI?

Obtaining a USI is free and can be done online on the Australian Government website. We can also obtain one on your behalf. Just grant us permission by clicking the tick box on your course home screen and submitting a form of ID (driver’s licence, passport, Medicare card etc.) and we’ll do the rest. Once obtained you will receive an email advising you of your new USI number. Make sure you store this number somewhere safe as you will need to provide it for any future training.

What do I do if I can’t remember my USI?

If you have a USI but can’t locate or remember the number you can search for it on the Australian Government website. If you notify us, we can also search for your USI on your behalf. Just grant us permission to do so by clicking the tick box on your course home screen.

When do I get my certificate?

An electronic copy of your certificate is made available to you 30 minutes after completion of your course. If you complete after hours or on a weekend / public holiday, your certificate will be available on the next business day. You will receive an email informing you when your certificate is ready.

The original certificate will be sent registered post and will arrive between 5-14 business days. You will need to be on hand to sign for it; otherwise it will be kept at your local post office, pending collection.

What do I do if I require assistance during a course?

Support staff, including your designated training assessor, are available to speak with you directly Mon-Fri, 8:30am – 5:30pm AEST and can assist with anything from general housekeeping to assessment guidance. Just call 1300 807 177 or email training@fusioncollege.com

Can I keep the course notes?

Yes. All course notes can be downloaded as a PDF and saved to your desktop for future reference – even after you have completed the course. We recommend this for all courses, especially for those with high levels of legal legislation, practical guidance etc.

Is Recognition of Prior Learning (RPL) available?

Yes, each course includes complimentary RPL assessment. Simply upload any documentation you’d like and a training assessor will determine whether it is sufficient to mark off any course work. For more information on the types of documentation required, please refer to your course menu screen.

We are committed to delivering nationally accredited courses that give you the qualifications and knowledge you need to excel in your chosen career or industry. Enrol Now or Call us at 1300 807 177 to learn more.