Just wanted to share with everyone an excellent issue tracking tool

I am sure that everyone out there working on any type of project is having a hard time tracking issues. We create spreadsheets, word templates, access databases attempting to find the perfect solution. Six months later after many different attempts we finally start pasting sticky notes on our walls. As we have updates or new issues, we just paste another sticky note to the bottom of the previous one. Hm.. Works for me!

I have tried just about every free or inexpensive issue tracking system to be found. Usually, they don't provide the full functionality to track problem reports, and associated tasks for a particular report. So, you wind up with rows of "things to do" that are difficult to use.

I ran across a software package called "OnTime". by a company called Axosoft. This has to be one of the best packages I have seen for tracking issues. You can set up projects, then insert tasks by 4 different types. Defect, Features (things that need to be added), Tasks (to do lists) and Audit Trails. And you can relate the tasks to a particular defect or feature. So if you had a problem call that required a particular task, you can put in both and relate them. The system supports assigning tasks, emailing and notification lists.

The best thing about this is Axosoft provides a FULLY functional one user application that never expires. It's not shareware, it's truly freeware. And if you have a team of developers, and decide you wish to share the application with all (There is a web front end as well, and some other really nice features), the price is fairly affordable.

I had to stop in to share this with everyone, because it is really improving my job. I hope it can help you as well...

Disclaimer: Blog contents express the viewpoints of their independent authors and
are not reviewed for correctness or accuracy by
Toolbox for IT. Any opinions, comments, solutions or other commentary
expressed by blog authors are not endorsed or recommended by
Toolbox for IT
or any vendor. If you feel a blog entry is inappropriate,
click here to notify
Toolbox for IT.

Follow one Senior Analyst as she tackles the daily challenges of supporting an Environmental Waste and remediation program that ...
more

Follow one Senior Analyst as she tackles the daily challenges of supporting an Environmental Waste and remediation program that has not had the advantage of stuctured or applied Information Technology support. There is little understanding from clients of IT at all, and the mentality is the IT folks should do everything from fix computers to plan and implement large scale system implementation. Each week and sometimes day is a challenge with all types of requests being submitted. If you want to learn to be all around IT specialist, this is the job for you
less

Receive the latest blog posts:

Share Your Perspective

Share your professional knowledge and experience with peers. Start a blog on Toolbox for IT today!