FAQ

We ship worldwide now! Free shipping is now for all orders over USD 1500,- and will be sent by FedEx Priority with 2-5 working days delivery worldwide (from our stock). Each shipment is automatically insured by us at the same amount as the purchase price = We keep your money safe. We do not cover import tax to customer destination. Please see the chart below with approx. import tax to some chosen destinations.
Import duty & taxes for Gemstones and jewellery

Import to country

MFN duty rate

Sales tax

Australia

0,00%

15,00%

United States

0,00%

Depends on state (5-7% average)

United Kingdom

0,00%

20,00%

Canada

0,00%

Depends on province

Russian Federation

15,00%

18,00%

Philippines

3,00%

12,00%

New Zealand

0,00%

15,00%

Maldives

25,00%

No sales tax

China

8,00%

17,00%

Ukraine

2,00%

20,00%

Ask us: Do you need help or are you not quite sure about hipping and insurance matters?
Feel free to contact us: info@amora-gems.com
21% VAT (value added tax)Do I need to pay 21% VAT if I live in the European Union?
Yes. Our stated prices are without 21% VAT – this tax will be added at the checkout during your order process.
Do I need to pay 21% VAT if I live out of the European Union?
No, but Each country has different import policies and taxes for loose gems or jewelry. This tax is paid by the customer when the shipment is received and is not included in the purchasing price.
Please see our chart or follow the link below to find your domestic taxes: http://www.dutycalculator.com

2I'm wondering if the loose gems come with a certificate?

Yes, you will receive original gem certificate with it´s properties.

3Adon jewellery care guide

We produce high quality jewellery that lasts generations. Each Adon product is a unique piece of craftsmanship, which requires a little help to stay in pristine condition. All jewellery, especially when worn everyday, must be cleaned. It may be not be necessary to use a professional ultrasonic cleaner – surprisingly, the most efficient methods of cleaning jewellery are often also the easiest.
To clean your jewellery at home is very simple and easy. All you need is an old toothbrush, dishwashing detergent, hot water and a small plastic or glass bowl. Add a few drops of dishwashing detergent into the bowl filled with hot water, mix it and let your jewellery soak in it for at least 5 minutes. Take one item out, dip the toothbrush into the same liquid and gently scrub the surface set with gemstones and all the cavities and crevices, where the dirt usually accumulates. Do the same from the inside, especially around the gemstones, to remove dirt from the lower facets of the gemstones, as they are essential for good reflection of light. All jewellery can be cleaned this way, but jewellery with organic substances such as pearls, corals and amber should be cleaned in much colder water, no more than 40 degrees Celsius.
The same applies to jewellery set with emeralds, as they are all treated with oil. You can repolish your jewellery at home too, using your toothpaste on a soft cloth soaked slightly with water. Rub the item gently for about 30 seconds, but avoid touching the gemstones, because toothpaste contains small abrasive particles. After cleaning and polishing your jewellery, give them a good rinse under running water and dry them with soft tissue paper or a piece of cloth.

4Amora gem care guide

Amora Gem is a true 'forever' gem that you will pass down to your children. However, for Amora Gem to look it's best, you have to ensure no buildup of grease, lotion, hard water, etc. that otherwise creates a layer between you and the Amora Gem. In general Amora may be cleaned just like diamond but here are some general tips: 1 - Weekly cleaning - an overnight soak in a solution of warm water and hand dishwashing soap will help to break up resident grease. While diamond is very attracted to grease, fortunately Amora Gem is not so your Amora can stay more sparkly between cleanings since grease (skin oil, lotion, etc.) will not buildup as rapidly.
Regardless a once a week overnight soak will prevent longer term build up and keep your Amora looking great. 2 - Hard water buildup - occassional cleaning - We recommend a periodic soak in a solution of warm water and 1/4 to 1/2 vinegar to combat and remo-ve hard water buildup. Most water contains calcium which will deposit like barnacles onto most gemstones over time. As a ring is run under water, even when towel dry-ing, water will evaporate but leave behind the calcium carbonate (limestone) that will begin to build up on your gem. This can create a whitish haze layer and/or a rainbow effect in some cases, but in all cases reduces the optics of the gemstone. Worse, the buildup often occurs underneath the prongs where it can't be towel dried, and that layer can begin to impart color to the stone. Vinegar is acidic, and thus attacks the base PH of calcium carbonate and removes it.
One caution - vinegar can attack weld joints to some degree, so for rings with weld joints you will want to minimize how long the ring itself so-aks. Thus standing the ring upside down with a solution just high enough to cover your gem will keep the ring weld (commonly at the junction of the prongs and ring shank) out of the solution.

5What is your return policy

We guarantee a 100% refund to our customers if they do not like the gem.
Only transport and banking fees will be deducted from the total amount (USD 100/150,- both). We strive to provide our customers with the best possible individual care to satisfy all their wishes and make their dreams come true. If, however, you do not like our product for some reason, we are pleased to offer our customers a 21 day (from the day you received the shipment) return policy on your purchase. We´ll refund the full amount to you within a short time period (10-15 business days)

6Do you offer a warranty on Amora gems?

No, Amora gems with 9.5 hardness do not need a warranty (similarly like diamonds).

7Is the Amora Gem heat resistant?

The Amora gem is heat resistant up to 2850°C (diamond about 900°C)

Follow our terms&conditions to find out the necessary information about your purchase.
We are official and exlusive distributor of AMORA Gems.
Use your credit/debit card or you PayPal account to pay for your order.