Managing Application Upkeep and Performance

This white paper from AT&T explains how to manage applications ranging from customer relationship management (CRM) and enterprise resource planning (ERP) to voice, video, data and even telepresence applications in a converged environment.

AT&T: As many applications  from customer relationship management (CRM) and enterprise resource planning (ERP) to voice, video, data and even telepresence applications  converge onto a common infrastructure, application management becomes more difficult. This white paper suggests several steps enterprises should take when rolling out new applications:

Choosing Apps and Evaluating Existing Resources

Understanding Expertise and Support Requirements

Choosing which Parts to Own and Manage

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