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I for 1 don't know. But try to go to www.Turtle Beach.com they can help you out. I have Turtle Beach Ear Force XC1 and my mic I can talk but I can't hear anything but if your mic isn't working properly try using a different controller. If that doesn't help try getting a brand new mic.

You have to firstly test your head phones on another computer.... If it works in another computer than firstly update your anti virus program and then re install your drivers.... If it does not solve the problem you can re plug the cable of sound card on mother board... If problem does not solved than your sound card might have problem.

Had a similar issues where I couldn't always hear xbox live chat conversation. Sometimes it would work, other times it wouldn't.. not 100% sure why though.

Tried different xbox, different controller and different Turtle beach head sets with similar issues

Setting the mic output to speakers allowed me to hear what people were saying at the expence of not being able to easily control the chat volume with the analog volume control on the chat head set cable.

If you have an X1 headset...
Try using the X1 headset and mic with your PC (sound card). Green plug goes to green jack, Pink plug goes to pink jack. Can you hear your voice thru the X1 mic on your PC? If yes, then the mic works but the chat-controller cable is probably broken and should be replaced. If no, then the mic may be broken and you should contact Turtle Beach's tech support for help -- support@turtlebeach.com.

Good day, sir/ma'am , there are several reasons why a mic does not work, let me give some. 1. its not activated, to check if it is activated, load the sound recorder program on windows. press record and shout on the mic, wave patterns can be seen on the recorder. 2. you may activate the mic and speaker if you cant hear the voices by. opening the volume control settings, options, properties, place a check on mic volume. there are other optons as well. 3. the mic is physically damage due to open wiring. get a new one. hope this may help. thanks