We accept payment via all major credit and debit cards, through a 3D secure server.

Your card will be debited on completion of the checkout process and the purchase will appear on your statement as "Mountain Ash Crafts"

As an alternative, you may choose to make payment with PayPal.

The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all current best practice guidelines.

The security of your transaction is paramount which is why we use internationally respected leaders in online payment Barclaycard & PayPal for payment security. At the point which your payment details are collected and processed it will be via a secure encrypted page remotely hosted by one of these providers. We have also signed up to 3D secure, a card scheme to guarantee the security of your online transaction form your card issuer.

We aim to get your order to you as quickly as possible. Postage is free for all UK orders over £10, or £2.99 for smaller orders. Our standard delivery is by Royal Mail. However, depending on size and weight, some items may be delivered via our courier service.

Goods supplied within the UK will normally be delivered within 7 working days of acceptance of your order. During busier periods this may be slightly longer, we will notify you if there is a delay.

All items are carefully checked before dispatch and our parcels are carefully packed to ensure you receive your goods in the best possible condition.

However, if you do receive damaged goods, please retain all relevant documentation and packaging so that we can make a claim against the carrier's insurers. Please contact us within 48hours of delivery by e-mail, post or telephone so we can rectify the situation for you. We will organise the return of the damaged item and agree a replacement or refund. Refunds will be made by the same method as that used for the original purchase.

If you change your mind about any items you have ordered from us please notify us within 7 days of receipt.

Providing the products are unused, in their original packaging and in a saleable condition, you can return an item along with a copy of your invoice for a refund of the product cost. In this event you are responsible for the postage cost and safe delivery of the items. Please note that CD?s and DVD?s must have their original seals intact.