This website uses cookies to ensure proper functionality of the shopping cart and checkout progress. By continuing to browse the site you are agreeing to the use of cookies. Click here to learn about cookie settings.

Some of our suppliers and/or carriers have a surcharge for certain postcodes and some surcharges depend on the size and weight of items. If this applies to your order you will be contacted by a member of our team to discuss the surcharge and you can then decide if you want to go ahead with your order.

Delivery Times

All orders are kerbside delivery and will usually require your assistance to unload. Single box orders and orders of accessories or tools will usually be delivered via an independent courier service/

We aim to process your order right away, however, orders placed on a Friday, Saturday or Sunday will not be processed until Monday once all security checks have been done..

Delivery of your order will depend on the type of product you have ordered.

We will contact you via email or phone to advise of your estimated delivery date. Every effort will be made to deliver your order within the timescales agreed with the supplier; however, delays are sometimes inevitable. Some suppliers/carriers will only deliver to certain postcodes on certain days.

If you request a time for your delivery to arrive, we will always endeavour to provide you with an accurate estimated time of arrival (ETA) for your delivery on the given delivery date, however this is not always possible, as certain couriers do not offer this facility. If you receive an ETA and the delivery does not arrive within the scheduled timeframe, then contact us immediately so we can check the status and progress of the delivery.

Find Me A Floor Ltd shall be under no liability for any delay or failure to deliver your order within the given timescales. We strongly advise you do not book any fitting or installation until your flooring has arrived, as we cannot be held liable for delivery delays and charges resulting from this.

What Happens if i'm not in?

We will contact you via email or phone to advise of your estimated delivery date. You can inform us at this point if your delivery needs to be changed to a more convienient time.

When your order arrives, it is important that you check that it is complete and undamaged before you sign for it.

Returns

If you wish to return an item you must notify us by email, fax or by letter within seven working days, with the order number, your name, full address, email address, contact telephone number, the reason for the return and whether a refund or replacement is required. All returns must be accompanied by a reason for the return along with the invoice / proof of purchase.

**PLEASE NOTE** Products that are cut specifically to order for a project, for example sheet or safety flooring, cannot be returned. Only complete rolls can be returned if required.

Returns will only be accepted if you have contacted us to notify us that an item is being returned, we will give you a returns reference number at this time. Returns will only be accepted if you have been given a returns reference number which must be written clearly on the packaging.

Our returns period is 14 days from when you receive the goods, and any returned items must be returned within 21 days of when you recieve the goods, so please allow up to 10 working days for the return.

Some of our suppliers will also implement a re-stocking charge, this can vary depending on the supplier, and will be communicated to you upon a returns request.(Please be aware that Karndean charge a minimum of £75.00 + vat as a restocking charge for items returned to them via your own courier.)

It is the customers responsibility to return the complete order to Find Me A Floor Ltd.(or a specified address) In some circumstances Find Me A Floor will arrange collection and the cost of the return will be deducted from the original total payment taken from your debit/credit card before a refund is credited back to your card.

Any refunds due are credited back to the card used to pay for the original order.

Small items can be returned via the Post Office, if you are returning small goods we recommend you get a Certificate of Posting (available free from the Post Office) for all returns and you should keep this Certificate until you have received your refund or replacement. We cannot take responsibility for goods lost in transit.

Please return all items unused and in their original condition and packaging and with all tags intact. If the item was delivered on a pallet then it must be placed back on the pallet in the original packaging and secured ready for collection. Please write your order number clearly on the package to be returned along with the returns reference number. We will let you know as soon as the goods have been received, will then process your request for either a refund or replacement as quickly as possible.

We cannot exchange items that show signs of use or are returned after a maximum of 14 days from the date of receipt.

Returns of damaged / faulty goods

If you wish to return an item that is damaged or faulty you must notify us by email, fax or by letter within seven working days, with the order number, your name, full address, email address, contact telephone number, the reason for the return and whether a refund or replacement is required. All returns must be accompanied by a description of the fault/damage along with the invoice / proof of purchase.

Our returns period is 21 days from when you receive the goods, and any returned items must be returned within this time, so please allow up to 10 working days for the return.

Any items found to be not faulty will be returned to you.

Please return all damaged/faulty goods unused and in their original condition and packaging and with all tags intact. If the item was delivered on a pallet then it must be placed back on the pallet in the original packaging and secured ready for collection. Please write your order number clearly on the package to be returned along with the returns reference number. We will let you know as soon as the goods have been received, will then process your request for either a refund or replacement as quickly as possible.

We cannot exchange items that show signs of use or are returned after a maximum of 21 days from the date of receipt.

Cancellation of your order

Under the Consumer Contracts Regulations, you have the right to cancel the contract for your order at any point from the time of ordering until seven working days after delivery.

Please note however that these rights DO NOT apply if the goods you order are made specifically to your specifications. This includes floor coverings and products, cut to your specific order size.

If you change your mind about an order we must be informed by email, letter or fax, within seven working days along with the order number, your name, full address, contact telephone number, the reason for the return and whether a refund or replacement is required. (Our email is sales@findmeafloor.co.uk, the customer services number and fax is 01244 533 332, the postal addresses is Find Me A Floor Ltd, Unit 12 Clwyd Close, Manor Lane, Hawarden Industrial Park, Deeside, Clwyd, CH5 3PZ).

Please be advised that if any goods are returned simply because you have changed your mind the cost of the return will be deducted from your refund.

If your order has not been processed then it can be cancelled immediately and we can refund your money by crediting your payment card. However, if we have contacted our suppliers and the order has been processed and the goods have been dispatched they will have to be delivered and then returned before a refund can be organised. Any refunds due are credited back to the card used to pay for the original order.

Any sum debited to us from your credit card will be re-credited to your account as soon as possible but no later than 30 days from your notification of cancellation.

Please return all goods unused and in their original condition and packaging and with all tags intact. If the item was delivered on a pallet then it must be placed back on the pallet in the original packaging and secured ready for collection. Please write your order number clearly on the package to be returned along with the returns reference number. We will let you know as soon as the goods have been received, will then process your request for either a refund or replacement as quickly as possible.

If you do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of the return of the goods, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

If you need to reach us, you can contact us here or call 01244 533 332 or write to us at Find Me A Floor Ltd, Unit 12 Clwyd Close, Manor Lane, Hawarden Industrial Park, Deeside, Clwyd, CH5 3PZ

Our customer service number is manned during hours (09:00 - 17:30 GMT) Monday to Friday.

If we're not available to take your call, please leave us a message on our answering system.