In a randomized controlled trial at Massachusetts General Hospital (MGH) Department of Dermatology, use of the smart-booking model resulted in more patients seen per session than use of unscientific overbooking. The outcome would translate into a 3% increase in patient visits per year.

Physicians in the study were also surveyed after each session to determine how busy they perceived it to be. Despite seeing more patients in smart-booking sessions, providers did not report feeling busier.

“The study shows that even in a setting where overbooking routinely occurs, physician utilization can be increased, schedules can be smoothed to improve flow, and the negative impact of no-shows can be reduced without overburdening physicians,” the study authors report.

"...Even in a setting where overbooking routinely occurs, physician utilization can be increased, schedules can be smoothed to improve flow, and the negative impact of no-shows can be reduced without overburdening physicians."

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