Gogear SA3MUS16 DEAD!!!

Hi,

i need your help, i bought a mp4 philips muse gogear SA3MUS16, but i have some problems, like sometimes the screen freez, the mp4 reset, when i hear music in random mode i always hear the same songs in the same order. i send a mail to the team support and they told that i had to reinstaling the firmware. i did that with the songbird but when it was finished appear an error message and the mp4 dead. now when i connetc to the pc i can't see it, and in the pc appear a RK28usb device connect. in the songbird don't appear the mp4, when i try to repair, appear an error message, can't do it. i called to the team support and they told me that i had to send to technical service but they can't fix it.
why i can't repair with songbird? why appear like a RK28USB device?
please help me to recover my mp4 philips.

Charge the player for at least one hour before trying to repair as it needs power to connect and repair. Open songbird before connecting your MP4 player holding down the Volume + key when connecting. Follow these instructions to repair the device through songbird:

You are not alone in this problem, myself and a couple others are experiencing this as well. Still no viable solution has been offered, as far as I can tell. I just returned mine to Amazon and they are sending me a new one. I will be holding off on updating the firmware till i know that the problem has been adressed.

New Firmware update available to resolve SA3MUS issues.

Just to confirm the firmware update for the firmware v1.38 for your SA3MUS has now been released and has resolved the issues with this player.

For those who have players that will not turn on please follow these steps below:

1. Connect your player to your PC and let it charge for at least 3 hours as the battery may be flat and will need to charge for this time to turn on.

2. After charging for this time turn on the player and reset the player by holding down the small reset button with a pin for about 10-15 seconds (you will feel it click in hold it down until the player turns off and restarts).

3. Follow the repair instructions in the songbird version from the support page (Download version 2.5.4 for SA3MUS directly from the support page and uninstall any previous songbird versions).

This has helped to resolve this problem for others experiencing this same issue when their player will not turn on, and should get your player working again. Let me know if you still need any further help with this!

thanks for your help, finally i could repair my gogaer SA3MUS16, but i used onother tool, RK28Upgrade v1.27, and the new firmware. again have some problems with the device, reset when i disconect to the pc after upload music or some file, always go to the same song, i hear music in random mode and play the same songs in the same order, i have to turn off and turn on. i want to know who corrects this firmware mistake?? I would like to have an equalizer, that i can change diferent frequencies. i don't like the mode that actually have it.
i hope an answer and thanks for your help...

I would always advise upgrading your player directly through songbird for the version of your player. This is available to download at the support page and is currently on version 2.5.4

Recently a new firmware version was released, if you are still having issues please repair and update your firmware through songbird. If this doesn't work to resolve the issue we can look into this further for you.

Great feedback about the equalizer, I will send your suggestions through to our development team they are always looking to hear feedback from our users.

still does't work

Hi, i have done all the steps which Cassandra described. But it seems like i would never connected my player in firmware mode, if im holding volume+ button, or not, it is still the same, after downloading the firmware, error is appeared. Could Gemelo give me some information about repairing mp4 player without songbird? Thanks.

[QUOTE=gemelo;14794]i used onother tool, RK28Upgrade v1.27, and the new firmware/QUOTE]
Thank you German! You are the man. This tool really help. It is a rude method but it does its job perfectly! The thing it that having it and having any firmware (use 7z until you get the .img file) you can solve any firmware-related problem!

Edit: I have received a question on how to use RK28Upgrade. When I downloaded it, I did not know how to use it. I selected the image in the image path field and clicked "Upgrade", thats all. It wrote the image (about 70-100 MB) to the bricked device.

Edit: Vasicek, enable private messaging from members in your profile. I am not able to send you a PM.

EDIT: OMG, it works, yes!!! I choose firmware from folder Program files - Philips and it works. If anybody want to help, send me an email.

EDIT 2.:I repaired my device, but firmware version is 1.0 and when I was trying to update my firmware via Songbird 2.5.4, there was error again, and my sa3mus was bricked again. So I'm asking, if there is any option to download the newest version of firmware itself, because I will be able to update my device via RK28Upgrade v1.27 than.

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