Customer Support Center

Welcome to our customer support center. We understand how valuable your time is, that’s why we offer a comprehensive and around the clock customer support system. We are here to help you via the “Help Ticket System” 24 hours per day, 7 days per week.

You can read our FAQ below. Our Support Ticket System is available 24 hours per day, 7 days per week. The Support Ticket System is limited to existing clients. To submit a support ticket, click here to login to your WebElevated account.

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41 FAQs

If you received an invoice in your email and wants to pay online, you need to login to your account. Once logged in, go to "Invoices". Your pending invoice will be displayed. You can then click on your pending invoice and pay using any major credit or debit card and or Paypal. To login to your account, click here.

We use industry standard safety features such as SSL certification and measures to ensure your information is safe. Our website or system does not store your financial information. We partnered up with Stripe, the leading internet merchant system, to assure your information is never saved, and the transaction goes through smoothly with no issues.

The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch. This can change, depending on the size and timing of your project.

We offer comprehensive online e-commerce solutions for businesses of any size. Social media marketing integration including Google Adwords, Bing Ads and Yahoo!. Creating a successful online store can be expensive and hard to make it work. We take the hassle from online selling and deliver results.

These are some of the tools:

. WooCommerce

. Virtuemart

. Mailchimp

. Constant Contact

. PayPal & Stripe

. Magento

Please contact us at 617-807-0155 for more information or click here for a free quote.

We build systems that work with multiple merchant services such as PayPal, Stripe, Authorize.net and many others. With these services, you will be able to accept any of the major credit cards, debit cards, checks and gift cards.

Our design process is focused on working towards your commercial objectives, to ensure you achieve the highest levels of return on your website. We create brands, develop corporate images and ultimately turn your visitors into customers who will return to your site time and time again.

We don't typically offer this service to our clients. We give you the tools and teach you how to accomplish this. Our tools and way of creating your website, makes it easy for you to enter your products and content, however, we can send you a customized quote if your store has a certain number of products. For more information, please call us at 617-807-0155.

If your website is hosted with WebElevated, to create a new email account, you need to login to your CPANEL first. TO do that, you can go to yourwebsite.com/cpanel (replace with your website URL). Login with the provided username and password. Once you login, go to the email section of CPANEL and click on "Email Accounts". Once there, click on "Create new account".

To configure your new email account to be used on your iOS or Android devices, you need to login to your email account by going to http://webelevated.com/webmail and login using the provided username and password. Once you login, choose "Configure my email" and follow the easy steps. Please watch the video below for instructions.

It depends on your hosting package and hosting/bandwidth size. Your email is stored along with your website so the size of your hosting account will matter. We also offer options such as GSuite email accounts, which is one of the best email services for businesses, provided by Google.

WebElevated helps local businesses reach their goals with essential online marketing tools. Faster than ever, your customers and prospects are changing the way they consume information and engage with your brand. When what you’ve been doing no longer works, mix new approaches to old tactics along with different methods into your marketing strategy. We customize all marketing plans with our clients’ unique business goals is mind. We are our clients’ marketing department always looking to improve their ROI.

Build a better and stronger online presence with reputation management, social marketing, responsive websites, review generation, and listings management tools that makes it easier for customers to find and trust your business in local search.

Your online reputation matters

We offer a wide range of services that enable you to take control and grow your online presence and reputation. Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.

Once you become a customer, our system sends out daily reports with your internet marketing campaign progress. We also send you a more detailed report once a week. We will also provide you with an initial "website report" free of charge. If you want to check the status of your website and how it ranks online, you can use SitesMark, it's free!

To configure your new email account to be used on your iOS or Android devices, you need to login to your email account by going to http://webelevated.com/webmail and login using the provided username and password. Once you login, choose "Configure my email" and follow the easy steps. Please watch the video below for instructions.

Yes but we don't recommend it. We recommend logging into the backend of your website to perform changes and updates via a PC or Laptop, however, if you have no other option, then you can use the WordPress app or just by going to the backend of your website and logging in.

Very safe. Although everything online is hackable, we go the extra mile to ensure your website have the highest fighting chance against hackers, malware, bugs and viruses. We use industry leading technology to ensure your website is monitored 24/7 and it warns our staff in case of any suspicious activities. We also ensure you're always running the latest version of CMS and plugins. All this comes at no extra cost to you, if you host your website in our servers.

Yes and no, it depends what website you have. If you have a website where you accept online payments through Stripe, then yes. We install and maintain SSL certificates for you, so you don't have to worry about anything. If your website does not require an SSL key, then you will have to purchase an addon from your account at webelevated.com. If you have any questions of wishes to purchase an SSL certificate, call us at 617-807-0155 or click here.

Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), both frequently referred to as "SSL", are cryptographic protocols that provide communications security over a computer network. Websites use TLS to secure all communications between their servers and web browsers. The Transport Layer Security protocol aims primarily to provide privacy and data integrity between two communicating computer applications.

If you are currently one of our customers and you suspect your website was hacked, click here to login to your account. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

Swalloo is an online food delivery ordering system for restaurant owners, online ordering, online Food Menu, online takeout ordering, food delivery ordering, and getting featured in our restaurant directory is just some of the features that comes with Swalloo.

Swalloo websites are made with you in mind. You are an independent restaurant owner who wants to be successful in a very competitive business. You don’t have the staff, ability or time to manage an effective online presence which you know you need in order to increase your business. Swalloo gives you all of the tools you need to look great online and GROW your business.

If you need help with your restaurant menu, login to your WebElevated.com account or click here. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

You can find answers to some questions when you login to your restaurant website's backend and then clicking on "Help". You can also login to your WebElevated.com account or click here. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

If you're having issues with your Swalloo Tablet, please call us at 617-807-0155 or login to your WebElevated.com account or click here. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

If you're having issues with your Swalloo Printer, you can contact us at 617-807-0155. You can also contact the manufacturer of your printer. You can also login to your WebElevated.com account or click here. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your product. Include screenshots or pictures as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

To purchase additional equipment such as an extra tablet, stand or printer, login to your WebElevated.com account or click here. Once logged in, click on "Open a new ticket". Describe in details all the extra hardware you wish to purchase. You can also call our sales team at 617-807-0155.

If you are currently one of our customers and you suspect your website was hacked, click here to login to your account. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

If you are currently one of our customers and your website is down or you're getting a 404 error, click here to login to your account. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

If you are currently one of our customers and your website or mobile site/app is running slow, click here to login to your account. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

If you're having spam issues with your website or email, click here to login to your account. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

To login to your website's backend, go to "yourwebsite.com/administrator" if you have a Joomla CMS website or "yourwebsite.com/wp-admin" if you have a WordPress CMS website. Please note, change *yourwebsite.com with your website's URL.

If you lost your username or password to login and make changes to your website, click here to login to your account. Once logged in, click on "Open a new ticket". Describe in details all your issues and what errors you see on your website. Include screenshots as well if possible. You will then receive a confirmation email and our team will start working on your issue as soon as possible.

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