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Flowers from Moonpig.com

I'm not asking any advice here but more giving advice to fellow members to basically NOT order flowers from Moonpig.com.
I've order lots of personalised cards etc from them in the past and never had a problem but their 'flowers' leave a lot to be desired.

I ordered a bouquet of flowers (called 'March Bouquet') and a helium balloon for my wife as today is her 1st Mother's Day.
So, they got delievered this morning...

I'm not naive enough to think that the flowers would look identical to the picture on their website but some resemblance would be good at least!

I suppose it's my fault. I should have read the online reviews (scathing!) at the time but I didn't. And in future, I will certainly be leaving this sort of thing to a proper florist. It all just seemed too easy and convenient to do it through Moonpig as I was ordering cards from there too. :rolleyes:

We actually saw the funny side of it and fell about laughing when we opened the box but then I realised that I'd spent just under 40 quid on this shit! So, I've sent them an email of complaint, along with the above pictures..

Just a word of warning for everyone to stay away from Moonpig.com's flowers.

By coincidence, one of my friends this very morning was praising "Moonpig". I'd never heard of them but he (not she) said that he'd used the company several times and had been delighted with the service. Not only had they delivered lovely flowers on time but they had sent a text message immediately after to confirm the time of delivery.

Having looked at your photos, I think I would be asking the company whether they thought this particular bouquet was acceptable.

They look crappy now but they should look fine when they open up (the tallest bits in yours are the purple iris buds btw). I'm not sure there's any hope for the balloon though...

What the big tall green spiky bits? (Sorry, really not up on my horticulture). To me they just look like big spiky leaves. I've had a look on the bouquet and they don't look like 'buds' per se. But if they turn into the purple flowers then hey ho.
The overall condition of the flowers is still piss poor though.

By coincidence, one of my friends this very morning was praising "Moonpig". I'd never heard of them but he (not she) said that he'd used the company several times and had been delighted with the service. Not only had they delivered lovely flowers on time but they had sent a text message immediately after to confirm the time of delivery.

Having looked at your photos, I think I would be asking the company whether they thought this particular bouquet was acceptable.

Oh well, perhaps I was just unlucky then. I still wouldn't order flowers from them again though. I'd much rather buy them myself so that I can see them first. Too much of a risk getting them delivered like this.
I did email them to complain and I sent them the photos too. I, of course told them that my wife's day had been 'ruined'. Quite the opposite in fact as she can't stop laughing every time she looks at them.

I'm pleased that your wife wasn't upset, though, and saw the funny side of the situation!

Definitely put into a complaint to Moonpig. I consider what you've had delivered is quite unacceptable. The balloon looks like it was inflated about a week ago or, perhaps, it hadn't been correctly sealed in the first place.

The flowers, well I'm certainly no expert on flowers, but they look absolutely nothing like the sample bouquet. Looks like they ran out of something at Moonpig, well, ran out of everything, actually!

I ordered from Serenata flowers as they were cheaper than Interflora. They added a mother's day card for an extra £2 and obviously charged me for it and on top of that they didn't include the message for my mum, which she really peed me off, as she had no idea who they were from.

I emailed them and they sent me a 20% voucher for next order, if I order again.

Oh my goodness! The balloon made me laugh, was the courier not embarrassed when they were delivered? Think you have every right to complain. Glad that your wife was able to see the funny side. She certainly won't forget her first mothers day :-)

I'm not asking any advice here but more giving advice to fellow members to basically NOT order flowers from Moonpig.com.
I've order lots of personalised cards etc from them in the past and never had a problem but their 'flowers' leave a lot to be desired.

I ordered a bouquet of flowers (called 'March Bouquet') and a helium balloon for my wife as today is her 1st Mother's Day.
So, they got delievered this morning...

I'm not naive enough to think that the flowers would look identical to the picture on their website but some resemblance would be good at least!

I suppose it's my fault. I should have read the online reviews (scathing!) at the time but I didn't. And in future, I will certainly be leaving this sort of thing to a proper florist. It all just seemed too easy and convenient to do it through Moonpig as I was ordering cards from there too. :rolleyes:

We actually saw the funny side of it and fell about laughing when we opened the box but then I realised that I'd spent just under 40 quid on this shit! So, I've sent them an email of complaint, along with the above pictures..

Just a word of warning for everyone to stay away from Moonpig.com's flowers.

The purple flowers if they had bothered to include them would have been Irises.

From the reviews and Addisonian's pictures, petra12, it's clear that quality control is lacking and that the flowers are being sent out at the wrong time - too late or too early - and not accounting for travel time so that they look pants when they arrive.

Hmm... I've never seen that site before but decided to have a look in the light of my experience with John Lewis. This morning a box arrived for my partner, ordered by our son. The flowers were absolutely beautiful, well-arranged and in perfect condition, and delivered on Mother's Day.

So I am absolutely baffled by the reviews on that web site, which say things like "Save your money and go elsewhere. No service, rubbish product and feel very badly let down..." I should probably leave a positive review because my experience was the exact opposite of what the posters on that site describe.

From the reviews and Addisonian's pictures, petra12, it's clear that quality control is lacking and that the flowers are being sent out at the wrong time - too late or too early - and not accounting for travel time so that they look pants when they arrive.

Thanks TelevisionUser for the link it seems a few people are not impressed with their service at all . I had flowers sent to me 2 weeks before christmas via online and they were beautiful and lasted 3 weeks they were not a big company at all not like moonpig etc.