A brand new cartridge I bought.....bar code number 10N227A = 10N217A (black) will not work. It is not the printer, as the nearly empty old black one works and the colour cartridge works. I have been through all the correct procedure when you put in a new cartridge. This happened once before. I have had a technical man here. He says the printer is fine, and the cartridge is properly prepared and installed. Is ther any way I can get a refund? or a replacement cartridge. They are expensive and I do a lot of printing. I have a Lexmark Z25 printer. I bought the double package of cartridges at the Post Office in Northam W.a. 6564. Please help me.

What appears to be fine on the outside may not reflect whats going on inside. Before you spend more money try this, it can't hurt.

Try updating your printer drivers:

Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done

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When a printer cartridge runs out of ink the printer has a reference number printed on the old cartridge,(usually found when the printer top is lifted). After purchasing a replacement for the empty cartridge, you will find directions about how to install it into your brand of printer. Be careful to match the cartridge numbers and to avoid touching the contact areas on the new cartridge. You will probably need to run a printer cartridge alignment program after installing the new cartridge.

Sounds just like an empty cartridge. There is a bar with a long spring on it inside the toner cartridge. As the machine tries to add toner the bar "scrapes" the toner while stirring it in order to ensure all the toner is used. When the chamber is empty or near empty you can hear the spring making more or less a thump thump kind of noise about every 5 seconds or so. If this sounds like the noise you are hearing then it sounds like the toner chamber is empty. Did you buy this cartridge locally? If so you may be able to return it. Was it refilled? Remanufactured? or was it in a OEM Sharp Box with AL100TD or similar on the box? It sounds like either you got a bad/empty cartridge or the only onther possibility is, and I actually had a customer do this once, was accidentally put the old one back it the machine. Pulled the old one out. Unboxed the new one and somehow slid the old one back in. Worst thing was they threw the "new" cartridge away and by the time the light came on again it was long gone!
Good Luck and Thank You for using Fixya.

Lift the scanner cover from the right-hand side of the MFC untilit locks securely into the open position.

If one or more ink cartridges are empty, for example Black, theLCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the inkcartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridgein an upright position when you insert it into slot. Press down onthe ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push thescanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty wasdisplayed on the LCD, the LCD may ask you to verify that it wasa brand new one. Example: Did You Change Blck? 1.Yes2.No. For each new cartridge you installed, press 1 on the dialpad to automatically reset the ink dot counter for that color. If theink cartridge you installed is not a brand new one, please besure to select 2.

If you wait until Ink Empty message is displayed on the LCD,the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you haveinstalled ink cartridges, check that the ink cartridges areinstalled properly.

Alright so here is the issue. When you installed the new cartridge it should have asked you if this was a new cartridge or used and to press 1 or 2 depending on your answer. This tells the printer to reset the levels. Try taking all the cartridges out and turning the printer off/on with them still removed . Then reinstall them one by one answering the used or new question when asked. Also to take into consideration is that print cartridges have a use by date. If it is not used by the recommended date then it may read as a used cartridge or not at all. Verify this date on the packaging if still available. All else fails buy another cartridge.

When one or more ink cartridges are empty, for example, Black, the LCD
shows “Ink Empty Black” and “Open Cover.” Close the printer’s document
support and the document tray.

Lift the top cover to the open position until it locks securely into place.

Pull the ink cartridge hook toward the front of the printer and remove
the color ink cartridge displayed on the LCD. Place the cartridge in a
plastic bag as it may still contain some residual ink and may leak.

Open the new ink cartridge bag for the color shown on the LCD and
remove the new ink cartridge. The cartridge cover may come off when you
open the bag. This is not uncommon and will not damage the cartridge.

Each color has its own correct position that is clearly labeled and
color coded inside the printer. Keep the ink cartridge in an upright
position when you insert it into slot. It will only fit in the correct
direction. Press down on the ink cartridge until the hook snaps over
it.

If you replaced an ink cartridge while “Near Empty” was displayed on
the LCD, the LCD may ask you to verify that the replacement cartridge
was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For
each new cartridge you installed, press 1 on the dial pad to
automatically reset the ink dot counter for that color. If the ink
cartridge you installed is not a brand-new one, select 2.

I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.

If you have used third party carts before you can't repair this problem due to the fact that the filter inside the printhead is clogged with particles. There is no chance to clean the filter. Sorry.
Do use only dye ink.
Pigmented ink is the printhead killer for brother printers!