Many of us understand client service principles and deliver good client service every day. But what can we do to take it to the next level? How can we engender loyalty with clients so they come to us with continued opportunities to work together? Is good client service enough or could we realize more by creating a client experience that differentiates us from our competitors?

This workshop provides key best practices to help attorneys create a unique client experience and re-think how to define, provide and measure value with clients.

In Person: Registrations for attending programs in-person must be received 3 hours prior to the start of the program or a $10 on-site registration fee will apply. All cancellations for in-person attendance must be received in writing 24-hours prior to the seminar to receive a refund (fax 312-554-2054 or email seminars@chicagobar.org). CLEAdvantage members who do not cancel in-person registration in writing 24-hours prior to the seminar will be subject to a $15 cancellation fee.

Webcast: Registrations for attending a program via live webcast must be completed online prior to the publicized start time of the webcast. Persons registering for webcasts can view webcasts as live or archived events. Cancellations for webcast registrations from non-CLE Advantage members must be received in writing 24-hours prior to the seminar to receive a refund (fax 312-554-2054 or email seminars@chicagobar.org).

Materials for all seminars will be available to download or print under the CLE tab. You must be registered for the seminar and logged into the website to access the materials. Hard copies of materials will be available at seminars if they are pre-ordered at an additional cost of $25 per seminar. (CLE Advantage members are required to pay this fee to receive hard copies of seminar materials.)

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Event Registration Detail Description

Further Details

During the program, attorneys will learn best practices and disciplines for how to:

· Develop and maintain authentic relationships with clients
· Understand and provide counsel in the context of the client's business
· Communicate in ways that build trust and loyalty
· Demonstrate appreciation for clients and their business
· Seek and act on client feedback
· Demonstrate care and creativity in billing and fees