Shipping Method

Delivery for online sales of all parcels anywhere within Australia is charged at a flat rate; $9.99

You can expect to receive your purchase within 1-7 business days depending on your location.

Customer Service Policy

We attempt to ensure that the products on our website are currently in stock and the prices are presented correctly. In any case that we are out of stock or we cannot fulfil your order we will notify you within 3 business days and organise a full or partial refund.

Online Sales Refund Policy

Change of mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully check all items prior to purchase.

Other Returns

If you have a minor problem with a product, The Base Warehouse can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.