Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.Im so sorry that no one else has responded to you.Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.This sounds like the door lock has failed in the locked positionThis will require dismantling the unit to access and test the lock.If its open circuit, you will need to replace the lockIf you eed more help, please just ask, and let me have the full model number.In the meantime,Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob