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This report includes a chapter about the relevance of open source software to the cultural heritage sector, including an extended case study of Gamera and interviews with its lead developer, Michael Droettboom. The DigiCULT authors write: "Vendors of commercial OCR packages tend to maximise their market share by optimising their programs to work best on commonly occurring types of documents: generally printed business correspondence...Therefore collection managers who wish to automate the extraction of symbolic data from digital images must use their limited resources to build highly specialised systems. Gamera's aim is to assist in this process by reducing the time needed for development of such systems."