The Pilot reported that the Sandcastle's balcony was "secured by a four-foot high railing with tightly spaced bars that extend to the floor." Still, over the next few days, issues such as the condition of the balcony and whether the hotel did all it could to secure it, will be looked into.

After making settlement demand recommendations on the hotel and the manufacturer, this case was settled for $70,000 dollars, with $45,000 paid by the manufacturer and a further $25,000 being paid on behalf of the Marriott franchise owner.