Shipping & Payment Policies

Most products under 70 pounds will be shipped via UPS. We do not use Federal Express. Shipping companies only ship to valid street addresses. If all you have is a Post Office Box you will be accessed for any additional costs related to the post office. All items sent via the U.S. Postal Service will be sent "Insured" with "return receipt", subject to their restrictions. You will need to contact our office if you need shipment by post office.

Products over 70pounds: Shipped by trucking company, due to the high volume of damage by parcel shipping companies. Motors over 50 pounds shipped direct from AO Smith/Century will be shipped by common carrier.

Motors may be shipped direct from the manufacturers nearest warehouse direct to you. We also "drop ship" products from our vendors direct to you to save shipping time.

Next Day Air shipments: Orders shipped next day air on Friday will be delivered on Monday. If you want Saturday delivery, you must call us to specify Next Day Air Saturday, there is an additional fee charged by the package delivery company for this service and it is not available in all areas.

2nd Day Air shipments: Orders shipped next day air on Friday will be delivered on Tuesday. Packages shipped on Thursday will be delivered on Monday. If you want Saturday delivery, you must call us to specify Next Day Air Saturday, there is an additional fee charged by the package delivery company for this service and it is not available in all areas.

3 Day Ground shipments: Orders shipped 3 day ground will be delivered on the 3rd business day. For example, orders shipped on Monday will be delivered on Thursday. There is no Saturday delivery available for 3 day service.

For further information regarding shipment delivery times, consult the UPS website to review their information and restrictions.

Once Electric Motor Warehouse ships the order we no longer have control of the delivery. It is then in the control of the delivery company.

Freight Damage: It is the customers responsibility to inspect all packages for damages prior to signing the shipping receipt. This is very important for trucking companies. Once you have signed the trucking companies bill of lading and the driver leaves and you discover hidden damage, it will then be your responsibility to file the damage claim with the freight company. Electric Motor Warehouse will not be responsible to file the claim for hidden damage. If you receive a damaged item you should refuse delivery. Remember that by signing the bill of lading you are certifying that all items are in good condition. We recommend that you thoroughly inspect the product for any hidden damage before the driver leaves.

All shipping weight stated is approximate. Some light weight products such as cartridge filters are subject to dimensional weight. The product may only weigh one pound, but the dimensional weight could be 10 pounds. It depends on the size of the package.

Most orders should be shipped out within 24 hours upon receipt of your credit approved order.

Returns Policy

Item(s) must be returned within 30 days after arrival.
Refund will be given as: Refund Money.

Return Policy: Items being returned for any other reason then defective or damaged must be 100% brand new and not installed with the original factory box. Items that have been installed are not returnable. Be sure you have selected the correct motor or blower for your application before installing. If you are unsure please call us @ 810-744-1240 before installing. If you make the decision to install it hoping it is correct and will work for your application you have now made the decision to keep the motor no matter if it is correct or not and it is now a used item and is not returnable. If you do not understand this policy please call us and we can further explain it to you.

The customer is responsible for any shipping cost incurred on duplicate orders that they have placed. It is not Electric Motor Warehouses responsibility to catch these errors, you the customer would have received an automatic order confirmation via email notifying you of your order. Call @1-810-744-1240 or email us so we can cancel the order. Our orders are automated and as such we do not always catch these errors. Order cancellation: Once an order has been placed it may not be possible to stop the order from shipping as some of our items are drop shipped from the factory and it is impossible to retrieve the package as some of these vendors load semi trailers each day with packages and may be picked up by the freight carrier several times per day. We will do everything we can do to stop the order, but it is not always possible.

Any product you wish to return, must have a Return Material Authorization (RMA). Any item returned without a RMA will not be issued a credit. You must have your invoice. All returns must be returned within 30 days of purchase and are subject to a 20% to 25% restocking fee (depending on motor manufacture). Winans Inc. retains the right to refuse any return. Be sure to insure the package for damage. Any item returned item that is damaged will not be issued credit. If you are unsure if a particular product will fit your application--call us--we will be glad to assist you in your selection. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned "prepaid" shipping in the original carton. Any product we "special order" for you may not be returned. Electrical products being returned must be in "100% new" condition, not used or installed. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. (Modified means, but not limited to, cutting the shaft, cutting the wires or plug, cutting through bolts, etc.)

All items returned for any reason other then damaged or faulty must be returned in the original packaging, and not have been installed. The item must be 100% brand new so that we can resell them to someone else. If the item came double boxed please return it the same way to minimize shipping damage, that is why it was sent to you double boxed. Please do not write all over the factory box as that makes the item unsellable to anyone else. Nobody wants to receive an item that is supposed to be brand new when the item is all marked up and box has been written all over. You, as a customer, expect to receive a refund on something you returned. We ask that you be courteous and return the item to us just as you received it so it can be resold.

Electric Motor Warehouse is not responsible for any lost or damages in return shipment.

Electric Motor Warehouse reserves the right to refuse a return if the product is not in new, un-used and resellable condition.

We urge you to carefully select your product to be sure it is what you need for your particular application. We don't want to sell the wrong item. If in doubt call us, we will be happy to assist you in your selection. If a motor returned to us is found not to be defective, you the purchaser, will be responsible for the shipping costs we incur to have the motor sent back to us. If we do a UPS pickup, UPS charges a $6.50 service charge for a package to be picked up in addition to the normal shipping charge.

Damaged or missing items: Any damaged or missing items must be reported to Electric Motor Warehouse within 30 days of merchandise receipt. UPS or any of the shipping companies will not honor any claims over 30 days.

Warranty:

All products come with their own respective manufacturers factory warranty & are subject to those manufacturers policies & procedures. Most Warranties only applies to manufacturing defects. All products must be returned to Electric Motor Warehouse for warranty inspection. The product must be returned at the purchasers expense. Warranty does not cover any shipping expenses. Our warranty department will determine if the problem is a warranty. The product may be replaced or repaired. Please saveyourreceipt, as it is required in order for us to process the warranty. It is the buyers responsibility to retain the receipt.

Manufacture warranty does not cover shipping cost, loss of use or any service technician install cost.

Most electric motors, blowers and pumps have a one year warranty for manufacturing defects. Inflatable pool toys have a 90 day warranty.

Warranty is void if any motor or fan that has been "opened up" or disassembled.

Note: Most motor failures are caused by improper voltage being applied to the motor (not wired correctly) or too small of horsepower for the application. All of the motors we sell have a connection diagram on the motor name plate. Be sure to read it carefully. If you are unsure what needs to be done, then you should call a qualified electrician. Most motors that have been returned to us that are supposedly defective, where the purchaser claims the motor does not operate properly, we have found upon our inspection that the motor is not defective but has not been installed correctly, either through improper wiring, the wire size or length is not correct, or circuit is not large enough for the motor amperage.

NOTE: It is very rare to have a motor "dead out of the box". This is usually a result of an improper wiring connection or a problem with the power supply or cord/switch.

It is your responsibility to save your receipt.

Warranty Information

Warranty Duration: Manufacturer Warranty.

All products come with their own respective manufacturers factory warranty & are subject to those manufacturers policies & procedures. Most Warranties only applies to manufacturing defects. All products must be returned to Electric Motor Warehouse for warranty inspection. The product must be returned at the purchasers expense. Our warranty department will determine if the problem is a warranty. The product may be replaced or repaired. Please saveyourreceipt, as it is required in order for us to process the warranty. It is the buyers responsibility to retain the receipt.

Note: Most motor failures are caused by improper voltage being applied to the motor (not wired correctly) or too small of horsepower for the application. All of the motors we sell have a connection diagram on the motor name plate. Be sure to read it carefully. If you are unsure what needs to be done, then you should call a qualified electrician. Most motors that have been returned to us that are supposedly defective, where the purchaser claims the motor does not operate properly, we have found upon our inspection that the motor is not defective but has not been installed correctly, either through improper wiring, the wire size or length is not correct, or circuit is not large enough for the motor amperage.

NOTE: It is very rare to have a motor "dead out of the box". This is usually a result of an improper wiring connection or a problem with the power supply or cord/switch.