Water And Smoke Damage reviews in Waverly

Real People ~ Real Reviews ~ Real Results

For me, the water that had leaked in and collected was the secondary consideration. I can dry water. Servpro?s team told me on site in my house that they would handle the roof repair needs after the initial water leakage was stopped.
After the first day of Servpro?s response, their supervisor told my house insurance not to cover the cost of roof repair or the drying because there was a pre-existing condition. That supervisor had previously worked for that insurance company. Since I was visibly upset by this news, the Servpro representatives assured me multiple times that the cost of the drying service would be less than my $500 deductible.
They informed me that they would have someone contact me about the roof repairs I would need because Servpro doesn?t really do that work (thus, there were misrepresentations made to me by both State Farm and Servpro.) I was very upset to find out soon afterward that Servpro did not recommend any roofer, nor make good on the promise to have one contact me after the Servpro workers removed their fans. The serious problem in my house of a leaking roof was not addressed at all other than placing a plastic tarpaulin over an area and nailing it in place. The man who put the tarpaulin on the roof did not know where the leak originated on the rooftop, and I had to tell the tarp-nailer where to put the plastic cover because he was installing it 30 feet away from where the leak occurred. The charge for nailing down this piece of plastic (almost on the wrong part of the roof without my intervention) was $300.00.
I have personally replaced the attic insulation Servpro took out and did not subsequently replace, even though a brand new, full roll was in the attic, 20 feet away.
Because the real problem at my house was the roof leak that Servpro failed to address in any way, I had to hire a reputable roofing service to actually fix the problem I was facing from the first. The roof repair costs to fix the house?s problem by this professional, bonded, local roofer were only 1/3 the cost of Servpro?s bill to me for running fans and nailing down plastic.
For this very lousy service, Servpro charged me $1377 and would not even respond to a letter from me and one from my lawyer. They have never corresponded with me in any way and have threatened by phone to pursue collections rather than address my complaints about overcharges. They are a very evil business, preferring to threaten their victims and never put anything but the bill in writing.

- Gwen T.

They were really good. I thought they did a great job. They were here immediately. Their response time was good. They were thorough with fixing the problem.