Sometimes it can take up to 96 hours (4 working days) for your ID to be verified and the bonus transferred to your chosen site.

Have you checked your emails, including any spam folders/filters, as we sometimes write an email to you with further instructions.

In the meantime, please ensure that:

> You have entered all the required information in your profile page;
> You have completed all the required information in your poker site account;
> You have checked your support tickets as sometimes we try to contact you this way;

Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.