This classroom is for registered participants of the Body of Knowledge Course program. Learn more at http://www.theberylinstitute.org/?page=PXBOKCourses.
In this course you will learn proven patient and family communication methods, components and processes necessary to develop and implement a strategic communication plan to support the patient experience, and recommended educational efforts to reinforce the desired service behaviors.

There are an unlimited number of factors that impact interpersonal as well as organization communication effectiveness. Leveraging key internal and external communication strategies is essential for ensuring the optimal patient experience. In this course you will learn proven patient and family communication methods, components and processes necessary to develop and implement a strategic communication plan to support the patient experience, and recommended educational efforts to reinforce the desired service behaviors. This one hour facilitated classroom offers you an opportunity to share ideas and learn from each other.

This classroom is for registered participants of the Body of Knowledge Courses.