Friday, 1 January 2016

A couple narrowly lost out on a £35 million lottery win after discovering
their online purchase didn’t go through.

Edwina and David Nylan, 60, thought they would be seeing in
the New Year as millionaires when they chose all six winning numbers using the
Lotto mobile app.

But when they called to claim their jackpot prize Camelot
told them they had no record of the transaction.

Edwina, 55, said: 'I am gutted, but what can we do? We
have played for years, and had our online account for some time, so it is not
as if we didn't know what we were doing.

'I have just had to carry on with things and not get too
down.

'Shocked isn't the word, but as a family we stick together
and just have to be grateful for what we've got.'

When Edwina, a grandmother-of-seven, first tried to purchase
her £2 ticket online for the Lotto draw on Wednesday, December 23, her account
showed she had insufficient funds.

However, she topped-up her account and bought a ticket with
the numbers 01 - 02 - 04 - 19 - 28 - 41.

The grandmother says the app then confirmed her purchase had
gone through despite Camelot saying there was no record of the payment.

Edwina said: 'David has an app on his phone which he uses to
generate random numbers.

'We scribbled them down, and they are stored on his phone.

'When the numbers came up, it looked like we had got all six
and had won the jackpot but when I checked, there was nothing from Camelot.

'I rang customer services at Camelot and the person I spoke
to said they could see from their records that we had intended to buy those
numbers but they said the purchase did not go through because we only had 60p
in our account.

'We had tried to top up the account, and hadn't realised
that hadn't registered either.

'You get an email to confirm your purchase, but I didn't
remember to check because it was just before Christmas and I was so busy.'

The couple, from Fleetwood, Lancashire, are now battling
with Camelot to try to retrieve their prize.

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