Express Delivery options are also available in the UK - please contact us for further information.

International Orders

For sample and product orders requiring International delivery, please contact us on +44 (0)333 240 9045/ +44 (0)207 731 7300 or email us at contact@fardis.comfor delivery charges and lead times. Please note Maya Romanoff Studio® and York collections are only available in the UK.

Changing or Cancelling an Order

We’re sorry that in most instances it is not possible to make changes to your order once it has been placed.

However if you need to make any changes to your order, please contact us on 0333 240 9045 or at contact@fardis.com as soon as possible and we will endeavour to help.

If your order has already been despatched or delivered, you’ll need to follow our returns procedure. There are some items we cannot cancel, refund or exchange, such as made to order items. Please see our Refund Policy for more information.

Returns:

Missing, Incomplete or Damaged Orders

If your order hasn't arrived or arrives incomplete, please contact us as soon as possible on 0333 240 9045 or at contact@fardis.com.

If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so will arrive separately. This will not increase the delivery charges to you.

If an item is damaged on arrival, you will need to contact us to let us know. Our customer service team will do the rest.

Fardis Return Policy

Under the Distance Selling Regulations, Private customers purchasing products online or by phone are entitled to a full refund if they request one in writing, within 7 working days of receipt of their order. This excludes:

Made to order items – Impressions® Panels (including samples)

Cut to order items – samples and fabrics & wallcoverings sold by the metre

We will accept returns on eligible unopened goods within 28 days of receipt with valid proof of purchase. Contact our Customer Services team for arranging this.

We do not accept the return of products that have been cut, re-shaped, trimmed in any way. We also do not take responsibility for products that have not been hung using our recommended adhesives and hanging instructions.

This does not affect your statutory rights.

Returns Procedure

Items should be made available for collection in a re-saleable condition, with all origional packaging and labels intact. Items need to be undamaged and unused.

Please contact Fardis on 0333 240 9045 or at contact@fardis.com to request a return. We will need your order details to process any refund or exchange.

A small handling charge will be made to cover the cost of collection of items being returned. Fardis will waive this charge if goods are found to be faulty.

Refunds will only be made to the credit or debit card of the person who originally placed and paid for the order. Refunds will be processed within 10 working days of reciept of returned goods.