IHI is developing and testing a new design for the delivery of primary care for all patients, which reaches high levels of effectiveness, efficiency, and patient-centeredness. This design is based on the idea that in order to ensure reliable care delivery, every patient should have a plan for his or her care.

Once the team determines where the waits and delays are occurring, it can take steps to minimize the constraint or, in some cases, eliminate it. One key measure of office efficiency is the patient cycle time.

Session Materials | For those sessions where faculty have provided permission, handouts from are available for download. Please visit the Meeting Materials page for details on how to access session materials.

Trevor and the Perks of Diabetes | Trevor Torres is 16. He has eczema and asthma, suffers from sleep deprivation, and is allergic to nuts. Watch this five-minute video to hear two reasons why he’d recommend type 1 diabetes to anyone and two pieces of practical advice for health care providers.

Join Us Next Year for the 2014 International Summit | The 15th Annual International Summit will take place March 9-11, 2014, in Washington, DC, and we hope to welcome you back. Enroll now for next year (program details will be available this fall).

Interested in Speaking at the 2014 International Summit? | We will begin accepting speaker proposal submissions for the 15th Annual International Summit in May. Visit ihi.org/summit2014 for more information.

Beyond the International Summit

We’re here to support your improvement initiatives throughout the year. Please take a moment to review IHI's upcoming programs.

Maureen Bisognano, IHI President and CEO, talks about the 2013 Summit

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International Summit Program Overview

This event kicks off with 12 highly interactive, full-day sessions Pre-Conference Minicourses on Sunday, April 7.

The two-day General Conferenceon Monday, April 8 and Tuesday, April 9 features 2 Keynotes and 5 Special Interest Keynotes, 5 rapid-fire workshops, and a wide selection of educational sessions.

The International Summit also features quality improvement storyboards, an educational exhibit gallery, and numerous opportunities for networking. To browse full session descriptions and get the latest conference information, check out the 2013 International Summit Conference Guide.

2013 Featured Keynotes

KEYNOTE ONE: Monday, April 8, 8:00 AM - 9:00 AM

Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise is recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund’s Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women’s Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System—Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

KEYNOTE TWO: Tuesday, April 9, 8:00 AM - 9:00 AM

Diane E. Meier, MD, is Director of the Center to Advance Palliative Care (CAPC), a national organization devoted to increasing the number and quality of palliative care programs in the United States. Under her leadership, the number of palliative care programs in US hospitals has more than tripled in the last 10 years. Dr. Meier is also Vice Chair for Public Policy, Professor of Geriatrics and Palliative Medicine, and Gaisman Professor of Medical Ethics at the Mount Sinai School of Medicine. In 2009–2010, she was a Health and Aging Policy Fellow in Washington, DC, and she was recognized in 2010 by HealthLeaders as one of 20 "People Who Make Healthcare Better." Dr. Meier received a MacArthur Foundation "genius award" in 2008.