Desired Candidate Profile: To resolve trouble tickets raised from end users through Email/Web Tickets or Voice. If tickets can’t be resolved, promptly escalate tickets to L2 or other appropriate team
2)To complete tasks assigned by L2 team or by group manager
3)To execute and to maintain record of routine maintenance tasks. Ensure successful execution or report issue or suggestion to L2 team
4)To create and/or to update system documentations per instructions from L2 or group manager
5)To study and to suggest service improvement plan or idea

Company Profile : FLEXTRONICS – PROGRESS THROUGH PEOPLE

Headquartered in Singapore, Flextronics is the world’s leading Electronics Manufacturing Services (EMS) provider focused on delivering operational services to technology companies. With fiscal year 2005 revenues of USD$19 billion and approximately 1,05,000 employees, Flextronics is a major global operating company with design, engineering, manufacturing and logistics operations in 32 countries and five continents. This global presence allows for manufacturing excellence through a network of facilities situated in key markets and geographies that provide customers with the resources, technology, and capacity to optimize their operations. Flextronics?? ability to provide end-to-end operational services that include innovative product design, test solutions, manufacturing, IT expertise, network services, and logistics has established the Company as the leading EMS provider.

In Asia, Flextronics has a geographical footprint of more than 15 million sq ft and more than 50,000 employees