Millward Brown Recruitment : Account Manager

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The responsibilities of a Account Manager – Quant {first step on the managerial rung}is to build strong day to day working relationship with the clients that the team services thereby continually build technical expertise as a market researcher and apply it to the work you do for Millward Brown. This then enables Millward Brown to offer client service and levels of research expertise that are second to none. As well as to Work in association with the Associate Account Director to manage a team of researchers by taking responsibility for of work allocation within your team, by playing a role in developing line reports, including training, mentoring and coaching them where necessary and managing the research process for your clients projects.

Key Responsibilities

Manage the process of:

Design of questionnaires/discussion guides

Preparation of all material for fieldwork/briefing fieldwork

Data and coding/checking and specking

Presentation preparation

Presenting results to client

Analyzing data, drawing recommendations and presenting

Quality control and ensuring deadlines are met

Monitoring costs on projects

Costing projects

Proposal writing

Managing and developing your direct line reports

Continuing to broaden research skill base

Contribute towards Millward Brown learning

Behaviours

Project management

Set priorities and manage tasks

Manage multiple projects

Client orientation

Manage day to day client liaison effectively and professionally

Understand and manage client expectations

Foster a 2 way relationship

Understand their business needs

Contribute to client meetings and presentations

Interpersonal skills

Build rapport with and show consideration for all work colleagues

Courteous, respectful and professional in all communications

Integrity

Organisation skills

Meet deadlines

Follow procedure

Time management/prioritise work

Team work

Deliver accurate work under pressure

Attention to detail

Self development

Take initiative

Proactive self starter

Commitment to quality

Flexibility

Analytical skills

Give honest feedback

Regularly counsel others about their performance

Delegate appropriately

Integrate other viewpoints

Developing others

Delegate appropriately

Guide and counsel others

Assist with team training where appropriate

Executive maturity

Remain composed under stress

Seek solutions rather than blame

Integrity and high ethical standards

Communication skills

Clear and accurate communication

Persuasive

Important Relationships

Internal

Build a strong working relationship with your client service account team

Build a strong and mutually respectful relationship with the operational departments within the company

Ensure good communication with operational departments and proactively spot problems early