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Refund for service fee

I have two accounts that were on free trial, which I didn't use them at all. I think I canceled one at the day I was signed up and downgraded the other account to the free plan before the end of the free trial, but I was charged two $7.99 fees for two months. Please refund the fee.

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I have two accounts that were on free trial, which I didn't use them at all. I think I canceled one at the day I was signed up and downgraded the other account to the free plan before the end of the free trial, but I was charged two $7.99 fees for two months. Please refund the fee.

Hello,

It appears that you only downgraded the data plan only and did not cancel the additional service that was given to you as a free one month trial. Since it was never cancelled or downgraded, you were charged for the renewal.

Would you like me to cancel the additional service that you have been charged for?

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