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Customer Service

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however,item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Cancellation of Order by Locoshop

Locoshop reserves the right to refuse or cancel any order placed for a product due to any of the below reasons.

Technical issues related to pricing information.

Non-availability of the product(s).

Payment problem identified by Fraud Detection Department.

Currently we don’t entertain any order cancellations cause of liability changes and our website cancellation support. If anybody want to cancel their order you should contact us through email or our customer support within the order package en-route to logistics partners. The refund amount of such cancellation cases will be done under our Terms & Conditions. The refund amount will be sent to your bank through NEFT/RTGS or payment gateway in 30 working days.

This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.

Note: We may put additional checks and verification or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Return Policy

Return of Products by you

We will accept the return of the products,provided such return is for products that are defective, wrongly delivered,wrong product, wrong size, damaged during transit, incomplete package etc.subject to the condition that we are informed about such discrepancies within72 hours from the date of receipt of the product and if the products are returned in their original condition. However, in case of transit damages, the issue must be reported within 48 hours, after which we may not be able to accept the complaint

Easy replacement

Locoshop offers easy replacement for all products sold on locoshop.in, under certain conditions which are mentioned below.

Customers will notify us of any damage or defect within 72 hours from the date of receipt of delivery of the products.

In case of transit damages, the issue must be reported within 48 hours, after which we may not be able to accept the complaint.

We may ask you to share the images of the product and the internal & external packaging material.

Once we agree to replace, the defective/damaged product will be replaced with a brand-new product at no extra cost.

In case customer fails to inform Locoshop within the stipulated time frame, Locoshop reserves the right to accept or reject such request at its discretion.

Locoshop will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.

The replacement guarantee is valid only in cases of manufacturing defects and transport damages.

Refund Policy

Not satisfied with your purchase? Facing an issue with your item? Get100% payment protection on your purchases you are eligible for refund in this following situation –

provided such return is for products that are defective, wrongly delivered, wrong product, wrong size, damaged during transit, incomplete package etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and if the products are returned in their original condition. However, in case of transit damages, the issue must be reported within 48 hours, after which we may not be able to accept the complaint. Refunds will be made to your bank account,bank Refunds may take 30 working days to complete after accepting the refund claim.

Delivery Information

Buyer’s arrangement with Issuing Bank:

All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Shipping and Handling

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.