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Depart DateEnter your flight date using numbers in the following format: day month year. Browse through the calendar options using the ctrl + shift keys and the arrows. To select an option, use shift + enter

Return DateEnter your flight date using numbers in the following format: day month year. Browse through the calendar options using the ctrl + shift keys and the arrows. To select an option, use shift + enter

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Select a region and city

Browse through the regions using the Tab key and press Enter to access; then, scroll through the countries using the Tab key and click Enter to access to the list of cities. To browse through the list of cities, use the up/down arrows and press Tab to go back to the countries.

Check refunds

If you made a refund request through our website, you can see your case status here. Please enter the data in the following form as they appear in the email when the request was created.

If you have not already done so, you can use this link to make your refund request corresponding to unused airline tickets or taxes. Check request status This search tool is available for refunds or reissues requested in Avianca.com. You must enable popups in your browser to continue with the process. ​​

Check the application status

This service is available for refunds or ticket reissue requests through Avianca.com. If your transaction was made through another channel, please email cicallcenter@centrosolucionavianca.com, or call Bogotá ( +57 ) 1 4013434 option 7 or go to our sales offices for more information.

errors. Fill out the following fields:

Search for

Last name (optional)

Application number

Enter the complete request number. Example: BOGWE-2716

Ticket number

According to the issuing airline. Type the ticket number without entering the first 3 digits:

134 Avianca | 133 Lacsa | 530 Taca International | 530 Taca Peru

Example: Ticket Number (Avianca) 8497585547

Check the general terms and conditions of this promotion and modify the following requirements::

Number of adults

Number of young adults

Number of children

Number of infants

Depart Date

Return Date

Destinations selected

Class

Round-trip

One-way

Adults only in even numbers

You can also continue with the purchase and search for the best fare for your flight.

If you have any hearing and/or speech disability and require special services, please call (1 866) 998-3357 free of charge, or write to us at e_solutions@centrosolucionavianca.com.
Remember that you must request our special services
for persons with disabilities during your online purchase process.