FAQ’s

FAQ’s

Answers to your questions

SHOPPING INFORMATION

How do I order?

Simply place a order online or pop in to our shop and speak to our sales team. You can even call us and order over the phone.

How long does delivery usually take?

Delivery usually takes between 2-4 weeks. If your order has to be made, it may take longer, but it will all be explained either by our sales team or in our descriptions. Feel free to ask us if you are still unsure.

Do I get a warranty?

12 Months manufactures warranty.

Do you accept cards?

We accept card payments on our website, but not in store.

How much is delivery?

We have a map on our website showing delivery fees. You can always call our shop and check before placing your order on 020 8595 7118.

What if my sofa doesn’t fit?

All our sofas have measurements on display, so it is your responsibility to check the sofa measurements. It is very important you measure your room and check before ordering.

What if my sofa is damaged?

Our delivery team will deliver, unwrap and fit the feet for you. It is your responsibility to inspect the sofa for scratches and scuffs while they are there and inform them if the unlikely case does arise.

What if the sofa doesn’t fit through the door?

Once again it is very important you do the basic measurements when ordering a sofa – if needed, take a few pictures to show us.
If our delivery team can not deliver the sofa, we will refund you your sofa minus a £40 returns fee.

I don’t like my sofa?

All our sofas will be on display either in our shop, or on one of our stalls. It is very important you make sure you try the sofa before you place the order, as we will not refund.

I would like to cancel my order?

If you would like to cancel a order due to an unlikely fault of our own we will happily do so. Alternatively, if you would like to cancel your order out of your choice, deposits will not be refundable .

How much deposit do I need to leave?

If you place a order online, we will need payment in full.
Alternatively, if you order in the shop we would need a £100 deposit.

Can I pay off my sofa?

Yes you can. All you have to do is pop in to the shop and leave £50 deposit (non refundable) then we allow 12 months from the date you ordered to pay off the sofa. Once the sofa is paid in full, then we deliver .