Keith is now out on his own as a consultant. You can find him on twitter as @keithburtis

(Joe Zwack is now the Community Manager for @BestBuyRemix)

Updated 2/10/10 - note, the community manager listening program is good, he picked up this post and emailed me to make the correction. Keith's listening is also good, his comment arrived just minutes after Joe's.

Other people I have met and are worthy of following to observe how they do what they do:

While I have set out my 2 cents on these topics, these are by no means the final answers to any of these topics. Nor is the listing provided an exclusive one. I could come up with a dozen or so more good examples that would be different each time, but all worthy!