Pros:
Nice people, efficient, Good coordination of flights in Reyjavik.

Cons:
Food and seats. All airline seats are made for very tiny people. I was cramped and I'm not fat.

DEN

KEF

Good 7.6

Pros:
Apparently I'm too tall to fly in the plane

Cons:
Knees were pressed against the seat to the point where my feet didn't reach the ground

DEN

KEF

Excellent 8.0

Pros:
Service and amenities were top notch. Seats didn't feel like they were packing us in like sardines.

Cons:
On the return trip, I was sat in a seat that did not have a backseat entertainment screen. Instead a funky arm lifted up from under the seat with a screen attached to it. The arm was difficult to maneuver and made it impossible for passengers in the rest of the row to get out without putting it away.

DEN

KEF

Excellent 9.3

Pros:
Excellent on board entertainment.

Cons:
No meal on board for an international flight.

DEN

KEF

Good 6.0

Pros:
They boarded the back of the plane first. The flight was on time.

Cons:
Checked-in online, got baggage tag from kiosk, only to find that there was no baggage drop, and everyone had to stand in line whether they had already checked-in or not. They had several airlines mixed together and no signage to tell you where to go, so people ended up in the wrong place first. Knew there would be no food, so brought snacks, only to have the crew tell us there was a person who was allergic to peanuts on the flight and we were not allowed to open our snacks because they contained peanuts.

Cons:
Not having an eight hour delay due to poor scheduling of the airline.

BZN

SFO

Excellent 8.0

Pros:
Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight.

Cons:
Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable.

ATL

MSP

Excellent 10.0

Pros:
My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible.

Cons:
Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow.

YUL

ATL

Excellent 9.2

Pros:
Crew was amazing.

Cons:
Delayed departure due to late crew arrival. Not a huge deal.

AMS

NBO

Okay 4.3

Pros:
Crew was very pleasant

Cons:
Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out.

Cons:
bus to the airplane was too warm and had to wait 10 minutes before actually letting us off

FRA

IAH

Excellent 8.0

Pros:
The crew was great. Food was good for the most part.

MAD

FRA

Good 6.0

Pros:
I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts.

Cons:
United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights.

Cons:
No meals served in flight, entertainment selection was very poor. No communication regarding long delays..

DEN

KEF

Excellent 9.3

Pros:
On board entertainment was good (i.e., movies, shows, etc.)

Cons:
No food was served.

DEN

KEF

Okay 4.6

Cons:
3 hour delay from Denver translated into a 6 hour delay to my final destination. Food on board is expensive, even when other airlines offer food in their ticket prices. Very likely will not fly on Iceland Air again.

DEN

KEF

Excellent 10.0

Pros:
On time, good service, quick boarding. Overall very good experience.

DEN

KEF

Okay 5.6

Cons:
First time I have flown on the international flight and there was no food

Cons:
Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well.

GOT

HEL

Good 7.0

Pros:
Nice crew.

Cons:
Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight.

Pros:
Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538!
How do they do it?

YYZ

YUL

Okay 4.6

Cons:
were not served drinks

YEG

YOW

Excellent 8.0

Pros:
The few were friendly.

Cons:
The food selection was poor.

YVR

SFO

Okay 5.6

Pros:
We finally got to our destination

Cons:
Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

Pros:
Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure

Cons:
My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.

MUC

AMS

Okay 5.3

Cons:
Guy beside me was always sitting to his friends.

SEA

FRA

Good 7.0

Cons:
The flight itself was good. But the connection wasn't. For this schedule, it is next to impossible to make the connection. The gate that the SEA to FRA flighy arrives at is at least half an hour away from the gate that SEA to MAA leaves from and there is a security checkpoint in between.

ORD

FRA

Okay 4.0

Pros:
Crew was wonderful very friendly

Cons:
Room
9 hour flight and horrible seat.
You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move ,
I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep

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