Orders
can be submitted by phone
(201-262-0412), email ( steve@ultimategarage.com ) or through the
Online Store.
Local customers may make arrangements to pickup their
orders at my location in Emerson, NJ.

Special
orders for products and
quantities not stocked in our NJ warehouse will be
charged in full when the order is placed.
Cancellations are subject to a 60% stocking fee (I
will have to put these items in inventory) plus any
freight costs incurred by Ultimate Garage. If you do
have a cancellation, please let me know within 24
hours so I can try to cancel with the manufacturer.

Ultimate
Garage now accepts orders from outside the US (by
phone or email only). Payment will be required via
Paypal or wire transfer.

Prices
are in US dollars. All pricing is subject to change
without notice.

Privacy Policy

Ultimate Garage
collects and retains only the information required to
process orders on the website. This information
includes...

Customer
Name

Billing
and Shipping address

Credit
card info (phone orders only)

Telephone
contact info

E-mail
address

I will not sell
or submit your data to any third party.

Cookies are used to
enhance the site and make it more convenient for
customers who re-visit the online store. This cookie
can easily be denied or erased through your web
browser. All online transactions are 128-bit encryted
and secured with an active SSL certificate.

Payment Options

UItimate
Garage accepts payment via Visa,
Mastercard, Discover, American Expressand
Paypal. The online checkout with
the credit card payment option will prompt you for
account name and billing address, account number and
expiration date, the security code from the card and
your telephone contact information. International
orders (see above) that cannot be properly
"address verified" will have to be settled
through Paypal or wire transfer remittance.

If
you prefer to pay via check, an invoice/quote will be
emailed or faxed to your attention. Check or money
order should be payable to Ultimate
Garage . Check orders are
subject to processing delays. A $35.00 fee will be
charged on any returned checks.

ACH
Discount - there is an additional 2% discount for
payment for orders via ACH (bank transfer). This
applies to phone orders only in
excess of $500 and the discount
will be reflected on your invoice. You'll receive an
invoice via email, click "Pay Now" and
follow the instructions. This service is administered
via a Quickbooks secure site.

Sales Tax

Effective
Oct 1, 2018, I've started tracking online and phone
sales by state. Under the new tax laws, the Nexus
threshold in most states is either $100k/$200k in
annual sales or 200 annual transactions (per state).
Unfortunately, in Oklahoma, Pennsylvania
and Washington, this threshold is a mere $10,000
in annual sales. I've shut off sales of big ticket
items (eg, phase converters) to customers in these 3
states and will be forced to cap year-to-date sales
at $10,000 (per state-OK, PA & WA) to avoid the
requirement to collect, file and remit sales tax.
Ultimate Garage sales and shipments to customers in
other states (except here in NJ) should continue to
be free of sales tax although it's likely your state
will ask that you file and remit "use tax"
on your purchases.

Shipping

Most
stock items are shipped from my NJ warehouse via USPS
Priority in Flat Rate shipping boxes for $10. If you require
expedited delivery, your order can be shipped via
USPS Express or Fedex air at additional cost. Please
let me know when placing your order (by phone, email
or in the order comments) so we can upgrade your
delivery service.

Orders
in excess of 4 lbs
that will not fit in any USPS Flat rate box, shipping
to customers in USPS zones 5-9 (see chart below) are
subject to additional shipping costs. Orders in
excess of 30 lbs, regardless of location, will be
charged actual freight. I can use your Fedex account
number if you'd like to charge the freight to your
business. We are not set up with UPS.

Fedex
Ground delivery transit times (from NJ)

Sample Fedex billing
of a 4 lb shipment from NJ to the West Coast
with Dimensional, Fuel, Residential and Rural
area surcharges (actual freight cost, even
with Fedex discounts, is $30.00). Due to the
size of the box required (16x12x10"),
this 4.2 lb package was rated/billed as 14
lbs.

Tracking
numbers are emailed with all shipments. Higher value
orders (ie, $500+) shipped via Fedex will
require a direct signature upon
delivery. You can now elect to waive the signature
requirement on orders $500-1000 in value by
completing and returning the Shipment
Release Authorization. Otherwise,
if Fedex cannot get a direct signature, they will not
leave the package. Customer is responsible for any
re-delivery charges.

If
you live in an apartment complex or location with
high risk and/or a history of package theft, a
"signature required" shipping option is
available for $5.00 additional
cost
(packages with a value of $500+ will automatically
require a signature). This option has become
necessary as Fedex and USPS insurance covers damage
but not theft.

Air
shipment (Overnight, 2nd day, and 3-day Fedex
service) is available at additional cost. Shipping
cost to Alaska, Hawaii
and International addresseswill be quoted in
advance and applied to your invoice when the order is
processed. I will try to use USPS Flat Rate priority
boxes when possible to keep the shipping cost to a
minimum.

Shipping
Errors - If an item is sent in
error, it must be reported within 72 hours of
receipt. Ultimate Garage's liability
for return shipping cost is limited to the amount
charged with the original purchase.
In most cases, this reimbursement is $10.00. Check
the cost on your invoice.

Order Tracking

Since
most orders are consolidated and packed by Ultimate
Garage in NJ, a FedEx or USPS tracking number will
typically be generated on the day your order is
processed so that you may track your order online.
High value items will require an adult signature to
verify their delivery.

Damage & Shortage
Claims

Most
orders ship within 24hrs of being received and a
tracking email (for Fedex and USPS shipments) is sent
to the email address submitted with your order. If
the shipper's online tracking status indicates your
package has been delivered and you have not received
it, please let me know immediately. The shipper may
be able to recover a mis-delivered item if notified
within 24hrs of the "delivery date and
time" shown on their online tracking page for
your package.

If
you've received your order and there are Shortages,
Incorrect Items or Damaged items, these problems must
be reported within 72 hours
. All original boxes must be retained for carrier
inspection of damage claims.

Ultimate
Garage will NOT accept any Loss
claims after 30 days from the
date of purchase. However, you can still file
with USPS directly 15-60 days from the
purchase date. You can file
directly with Fedex for non-delivery within 9
months of the original shipping date.

Returns

I
will not accept unauthorized returns. No returns on
electrical items, publications or special orders. No
returns on USED items. All returns must be in the
original packaging and will be subject to a 20%
restocking fee. No returns after 30 days*. Freight
costs will not be refunded....actual
freight costs incurred by
Ultimate Garage with the original purchase will be
deducted from any refunds. This may be substantially
more than the $10 flat rate charged, especially for
large, heavy or high value items. Refunds can
only be issued against the credit card used for the
original purchase.

*Store
Credits - some items
returned after 30 days may be eligible for a
"store credit" . All store credits must
be applied to purchases within the same calendar
year. The credit will be considered expired
after the end of the year.

Warranty

Most
products carry the manufacturer's warranty but the
claim must be initiated through Ultimate Garage.
Ultimate Garage is NOT responsible for shipping
costs or labor
reimbursement on items submitted
and/or replaced under warranty. Ultimate Garage will
NOT warranty or provide technical support for
products purchase through a different vendor.

Parts - most new BMW parts
purchased carry a 1 year warranty. There is no
warranty on electrical parts or consumable items
(eg, brake pads and rotors) unless they are found
to be defective upon receipt (claim must
be reported within 7 days of receipt).

Alto/Wap Vacuums - 1 year warranty on
labor, 2 years on parts. Claims should be
submitted through Ultimate Garage.

Facom & USAG Tools - most Facom &
USAG tools are covered with a factory lifetime
warranty against manufacturer's defects with the
following exceptions.......

Abused
or cosmetically affected tools (that are
still functional)

Ratchets
that are slipping due to lack of
maintenance (ie, assuming ratchet body,
pawl, spring and other components are not
broken)

Facom
warranty is through the factory and may require
sending the tool back to France. As an
alternative, Ultimate Garage will replace broken
Facom tools from stock on a limited cost
exchange basis. Small items like non-impact
sockets and screwdrivers are replaced at no cost
if shipped with new tool orders. This is
typically cheaper and much faster than sending
the tool back to France for replacement.

USAG
warranty is through Ultimate Garage. Typically, a
photo is required of the broken tool and a
replacement will be sent. Tools with a value
in excess of $30 will have to be returned to
Ultimate Garage for assessment, repair or
replacement.

Please
contact me in advance via email to discuss any
returns and replacement cost. The shipping
address for returns is......

Ultimate
Garage

235
Kinderkamack Rd

Emerson,
NJ 07630

I
will only handle warranty on Facom & USAG
tools purchased through Ultimate Garage
("Proof of purchase" is required).