Certificate III in Retail (SIR30216)

Course Description

The Certificate III in Retail (SIR30216) is for perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.

This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team.

The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Tafe

The Certificate III in Retail (SIR30216) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

SIRXCEG001Engage the customer

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts.

SIRXCEG002Assist with customer difficulties

This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts.

SIRXCEG003Build customer relationships and loyalty

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts.

SIRXCOM002Work effectively in a team

This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts.

SIRXIND001Work effectively in a service environment

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

QLD Certificate 3 Guarantee

The Certificate 3 Guarantee is a subsidised training program for eligible students living in Queensland. The Queensland Government provides funding for a range of Certificate III qualifications as well as foundation skills training.

Fee Free Training for Year 12 Graduates enables eligible Year 12 graduates to access fee-free apprenticeships, traineeships and training in high priority areas. The Queensland government provides subsidised training within the calendar year after graduating from high school.