90% of all communication came through my RN [at ACRM - Atl Per]. She was good, responsive within a day...Round 2: E2/Testosterone priming with GH (Lupron, gonal, menopur, omnitrope, clomid) -- No sides effect or physical complaints. she did a longer esterase and testosterone priming because of in the previous round one egg developed faster than the rest...

+ Read more

Age

38

Treated

2016

Success with this Doc

No

Race

Other

Income

$500K

Occupation

Entrepreneur

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 Egg Freezing, 1 Embryo Freezing

Diagnosis

Diminished Ovarian Reserve, Uterine Fibroids

7

Describe your experience with ACRM.

Annoying financial co-orindator Chantol. Not the sharpest tack in the bunch. In first telephone consult tells me its ok to pay by AMEX. I continue to go great, at least i get points for this :) (distinctly remember saying this) Get to the appointment and she is like, we don't accept AMEX. Frustrating because i brought that as a form of payment and had to scramble to move money into different accounts

During treatment, did you feel like you were treated like a number or a human?

Part of my reason for choosing her after "interviewing" 2 other doctors was her warm and open personality. We seemed to bond over and be able to chat (briefly) about things outside of just eggs

Describe your experience with your nurse.

90% of all communication came through my RN. She was good, responsive within a day.

How was your experience with Robin Fogle?

Disappointed that I went through 2 IVF stimulation protocols and the first ended early with one egg follicle developing faster/larger than the rest of the pack. So she advised to just take a trigger shot and have sex. Our intention was to bank embryos
Second round, she put me on a longer stimulation protocol. One the day of egg retrieval we anticipated 5-6 eggs. Once I got out of post-op she told me i had "prematurely" ovulated and she could only get 1 egg???!!!
I just feel like she could have been more on top of this, perhaps done an US before the invasion egg retrieval.... and then we attempted to fertilize 1 egg? Which didn't take so I actually have no idea what the quality was....
So all in all, it felt like it could have been managed better

What one piece of advice would you give a prospective patient of Robin Fogle?

I wish I went back and was stronger in voicing my dislike of the 2 failed rounds.... especially the second. Ovulating early seems like something that could have been avoided and i waste 6 eggs. i should have asked to come in for daily US

Describe the protocols Robin Fogle used in your cycles and their degree of success.

Round 2: E2/Testosterone priming with GH (Lupron, gonal, menopur, omnitrope, clomid) -- No sides effect or physical complaints.
she did a longer esterase and testosterone priming because of in the previous round one egg developed faster than the rest

Describe the costs associated with your care under Robin Fogle.

$18000

5

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

31 - 34

Treated

2013 - 2016

Success with this Doc

?

Treatment

1 IUI, 1 IVF

Diagnosis

Poor Egg Quality

9

[ACRM] Strengths: all top doctors - knowledge of protocols, bedside manner (for the majority of the doctors - not all), drawing blood Weakness: long wait times. If a doctor other than your primary doctor sees you for an ultrasound sometimes you'll come back in to be seen by primary (not a true weakness because thorough but just more appointments)...Dr Fogle always treated me kindly, called me directly when the transfers did not work. She has come up with a new plan and told us to move forward and try again, very supportive. However, it is a big clinic so the routine blood tests / ultrasounds sometimes just feel like one of many.

+ Read more

Age

31 - 34

Treated

2013 - 2016

Success with this Doc

?

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

Business Executive

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI, 1 IVF

Diagnosis

Poor Egg Quality

9

Describe your experience with ACRM.

Strengths: all top doctors - knowledge of protocols, bedside manner (for the majority of the doctors - not all), drawing blood
Weakness: long wait times. If a doctor other than your primary doctor sees you for an ultrasound sometimes you'll come back in to be seen by primary (not a true weakness because thorough but just more appointments)

During treatment, did you feel like you were treated like a number or a human?

Dr Fogle always treated me kindly, called me directly when the transfers did not work. She has come up with a new plan and told us to move forward and try again, very supportive. However, it is a big clinic so the routine blood tests / ultrasounds sometimes just feel like one of many.

Describe your experience with your nurse.

Strengths: Cycle details, response time to emails and compassion when I had a breakdown re: failed attempt.

How was your experience with Robin Fogle?

Extremely knowledge- answers every question. Doesn't make you feel rushed. Very caring. But some things with fertility are unknown so can be frustrating when she says it was bad luck (after transfer of a good embryo and failed pregnancy).

What one piece of advice would you give a prospective patient of Robin Fogle?

Ask her your different options for treatment. She will let you know and give a recommendation.

Describe the protocols Robin Fogle used in your cycles and their degree of success.

1 IUI after two miscarriages. We had chromosomal testing.
2 IVF after 2 more miscarriages and testing of the embryos. Antagonist protocol. PGD testing. Vaginal estrogen (help with lining) + progesterone shots.
3. Next round : adding growth hormone shot to help with eggs and a Lupron trigger (with HCG). Adding a new test - ERA - before the transfer.

Describe the costs associated with your care under Robin Fogle.

Cost for retrievals, PGG testing, transfers. No charge for consults.

8

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

2

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Treatment

3 IUI, 2 IVF, 2 Egg Freezing

Diagnosis

Anovulation, PCOS

2

In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.

+ Read more

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

3 IUI, 2 IVF, 2 Egg Freezing

Diagnosis

Anovulation, PCOS

2

Describe your experience with ACRM.

This is a big clinic. It's a baby making factory, and as such you will become just one of the patients moving along the conveyer belt. If you are lucky enough to have a doctor as caring as Dr. Carpenter, I would still say that it's not worth it because you will be bounced around to so many other doctors and nurses and your time with "your" doctor will be limited. Many of my tests and procedures were performed by nurse practitioners, not even other doctors. I was displeased about this because I was paying the same regardless of who performed it. So I would have preferred any doctor, if not MY doctor.

During treatment, did you feel like you were treated like a number or a human?

I always felt that Dr. Carpenter had a great bedside manner. She took time to explain everything and answer questions. I also felt she genuinely cared about things working out for me. Unfortunately, during most of my appointments I was meeting with other doctors, nurse practitioners, or the nursing staff and I did not feel that many of them saw me as much more than a number. This was one of the reasons that I left ACRM.

Describe your experience with your nurse.

This was one of my biggest disappointments with ACRM. In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.

What specific things went wrong at this clinic?

Lost appointments

Provided conflicting information

How was your experience with Sue Ellen Carpenter?

I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.

What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?

I would suggest someone considering Dr. Carpenter keep in mind that although she is your doctor, you will be spending a somewhat small amount of time with her. Other doctors and staff will be the ones handling many of your procedures, so make sure you are comfortable with feeling like a number during the visits when you do not see Dr. Carpenter.

Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.

I was not ovulating on my own. We did about 4 months of clomid, which did induce ovulation each time but did not result in pregnancy. We then switched to Femara for 2 months, and included 3 IUIs (2 in one cycle) during that time. Both of those months also led to ovulation, but not to pregnancy. We were then discussing IVF, but I switched clinics before beginning that process.

Nothing was covered by my insurance, so it all seemed very pricey. It was about 2 years ago at this point, so I do not remember exact numbers. The cost of IVF (which I never started at ACRM) was comparable to other locations in Atlanta, but much more expensive than I was able to find out of state.

4

Doctor

Sue Ellen Carpenter

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

2

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

36

Treated

2015

Success with this Doc

?

Treatment

2 IUI

Diagnosis

—

9

The [ACRM nurses] are very organized, always made my f/u appointments for me, knew exactly what the next step that I needed was in relation to medication, blood test, etc.

+ Read more

Age

36

Treated

2015

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

2 IUI

Diagnosis

—

9

During treatment, did you feel like you were treated like a number or a human?

The entire team is personable, knowledgable and very kind. Dr. Fogle was both candid and hopeful in my initial and subsequent visits. She responds promptly and attentively to email questions and inquiries about treatment options. She is open and warm. She is intentional about writing clear processes and protocol out on paper that you can take home at look at again when all the initial dust and information settle.

Describe your experience with your nurse.

They always called the same day with results and explained exactly what each level meant in relation to target levels. They are very organized, always made my f/u appointments for me, knew exactly what the next step that I needed was in relation to medication, blood test, etc.

How was your experience with Robin Fogle?

We are still working with Dr. Fogle. I find her very learner-oriented. At my first session she reviewed the protocol she intended to follow, along with success rates and wrote it all down clearly on a piece of paper for me to take home, which helped simplify the packet of information the clinic provides you with. She is cheery and energetic.. The only thing I am surprised by is that I don't see her for every procedure. All three of our IUIs were done by another doctor at the facility. Two fell on a Saturday, so am not sure if she would have done them herself had they fallen during the week.

What one piece of advice would you give a prospective patient of Robin Fogle?

Feel free to ask as many questions as you like, Dr. Fogle is extremely patient and very happy to explain things over and over until you understand. You will not see her at every procedure.

Describe the protocols Robin Fogle used in your cycles and their degree of success.

I already had been diagnosed with PCOS and am 36, so those two were the only factors they identified as, thankfully, all my levels and my husband's levels were within normal range. Protocol was to complete three IUIs before first attempt at IVF. We are in our third IUI currently. The clinic seems to have a standard protocol to do a series of blood and hormone tests initially. I then had the HSG procedure which uses dye to eliminate the possibility of blockages in the fallopian tubes. For each round of IUI, administer the drug letrozole to induce ovulation and check progesterone levels and vaginal ultrasound before initiating letrozole and mid-cycle to check how your ovaries respond to the drug. If no ovulation by about day 14, they prescribed the HCG injection to force ovulation and IUI scheduled for the following day. One week following the IUI return for bloodwork for progesterone levels to confirm ovulation and assure uterine lining is sufficient to support the baby. The first two cycles of IUI were unsuccessful, we are waiting for results of the third. I did request the third cycle we use Clomid instead of letrozole only b/c I had conceived our daughter three years earlier on clomid and wanted to try something different since the first two IUIs were unsuccessful. I still had to have the HCG shot with Clomid.

9

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29 - 32

Treated

2012 - 2015

Success with this Doc

Yes

Treatment

3 IUI, 2 IVF

Diagnosis

Unexplained

10

The doctors and nursing staff are so wonderful! There was never a doubt in our mind where we would go when trying for our 2nd or 3rd child. The administrative staff isn't always super organized...Dr. Fogle is such a wonderful and experienced doctor. Once we met her, we knew we wanted her to be our doctor. She is so patient and spoke to us candidly but with compassion. She always explained everything so we would fully understand what we were about to go through.

+ Read more

Age

29 - 32

Treated

2012 - 2015

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 2 IVF

Diagnosis

Unexplained

10

Describe your experience with ACRM.

The doctors and nursing staff are so wonderful! There was never a doubt in our mind where we would go when trying for our 2nd or 3rd child. The administrative staff isn't always super organized.

During treatment, did you feel like you were treated like a number or a human?

Dr. Fogle always took the time to explain procedures and reasoning behind each cycle. She never rushed us during appointments and made us feel comfortable with every decision.

Describe your experience with the nursing staff.

The nurses at ACRM are amazing! They're so sweet and compassionate!

How was your experience with Robin Fogle?

Dr. Fogle is such a wonderful and experienced doctor. Once we met her, we knew we wanted her to be our doctor. She is so patient and spoke to us candidly but with compassion. She always explained everything so we would fully understand what we were about to go through.

What one piece of advice would you give a prospective patient of Robin Fogle?

Be ready to be wowed! She's amazing!

Describe the protocols Robin Fogle used in your cycles and their degree of success.

Dr. Fogle diagnosed us as unexplained infertility. We did 3 rounds of IUI which were unsuccessful. We then moved on to a fresh IVF cycle with Lupron. I had a good response to the stimulation and they were able to retrieve 16 follicles, 12 of which fertilized. 9 made it to day 5 and we transferred one embryo. That cycle did not produce a pregnancy. WE then proceeded with a frozen embryo transfer and I did become pregnant (she was born April 2013). When we started trying for our second child, we attempted a FET first which did not work. So we did a fresh cycle next to be able to get more embryos for the future (I have a low AMH level). My stimulation in that cycle was pretty intense (sorry I don't remember all the hormones I had to inject). We had the same response with stimulation, retrieval and fertilization as our first fresh cycle. We transferred one embryo and I did get pregnant (our son was born September 2015).

10

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

0

Age

34

Treated

2014

Success with this Doc

No

Treatment

4 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis

0

My nurse [at ACRM - Atl Per] was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies...There is not a culture of compassion for the patients...You will sometimes have to wait a really long time for your appointment... Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time...

+ Read more

Age

34

Treated

2014

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

1st of 2 Docs

Treatment

4 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis

0

Describe your experience with ACRM.

Weaknesses: they have set protocols and don't like to vary from them. They will cancel treatment cycles against your wishes (in my opinion, to protect their success rates). There is not a culture of compassion for the patients. You will likely not get to see your doctor much/at all during your treatment cycle - you'll see a different doctor at every appointment who doesn't know you and won't take the time to get to know you - you'll just be names on a chart. You will sometimes have to wait a really long time for your appointment.
Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time.

During treatment, did you feel like you were treated like a number or a human?

My fertility issues did not "fit the mold." We attempted three IVF cycles and were cancelled each time prior to retrieval, against our wishes (the doctor/clinic didn't think there were enough eggs to even try; we just wanted a chance). Basically, we were told they had three protocols and we had tried them all so our "only option" was to move on to donor eggs (note: we switched clinics and were successful on our first cycle with them). I believe the doctor/clinic is probably ok for 90% of people/couples who are "easy" but terrible for those in the other 10%. Also, in the 10 months we worked with this doctor/clinic, we conceived twice (one on our own on a break cycle and once after a cancelled-IVF-converted-to-IUI cycle). We lost both pregnancies but my issue with the doctor (and everyone else at this clinic) is that with neither pregnancy did we hear a "congratulations" upon conception or any expression of sorrow when we lost the pregnancy. Also, I hated that we didn't get to see our doctor during our treatment cycle - we saw a different doctor at every appointment who didn't know us and didn't want to take the time to get to know us; we were just names on a chart. They made decisions about our care without knowing our situation or preferences.

Describe your experience with your nurse.

My nurse was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies.

How was your experience with Sue Ellen Carpenter?

In my experience she was unwilling to think outside the box/vary from set protocols. She dismissed our preferences (e.g., continue with retrieval despite few eggs), in my opinion, to protect the clinic's success rates (little did she know that our first attempt with a different clinic would be successful). She had little-to-no interaction with us during our cycles. She never congratulated us when we conceived (twice in our ten months with the clinic) or expressed sorrow when either pregnancy failed (at least not until I pointed this fact out to her at which point she did tell us she was sorry but it seemed to be very hard for her to do).

What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?

If, for whatever reason, you decide to give her/this clinic a try and are unsuccessful after a cycle or two, SWITCH TO A DIFFERENT CLINIC (may I suggest Dr. Shapiro at RBA?). If you don't fit the mold, find a doctor/clinic that will think outside the box/treat you as an individual.

Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.

I was fortunate and had most expenses covered by insurance. I paid $40 for each visit (including blood draws, unfortunately) plus out-of-pocket for the meds insurance wouldn't cover.

0

Doctor

Sue Ellen Carpenter

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

0

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

0

Age

37 - 38

Treated

2006 - 2007

Success with this Doc

No

Treatment

2 IUI, 1 IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Poor Egg Quality, Unexplained

0

[ACRM is a] Smaller practice and office which was nice. They don't keep you with one doctor, they have meetings weekly to discuss the patients in treatment but as the patient it feels like they don't really have a handle on who you are or what your situation is...Because I had already done clomid, IUIs, IVF and was being refered to Egg Donation his one last attempt to do IVF with my eggs before making his own assessment of Egg Donation he used the highest doses possible on that cycle of IVF. Regardless I was still cancelled the day before retrieval,

+ Read more

Age

37 - 38

Treated

2006 - 2007

Success with this Doc

No

Race

Ashkenazi Jewish

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

2 IUI, 1 IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Poor Egg Quality, Unexplained

0

Describe your experience with ACRM.

Smaller practice and office which was nice.
They don't keep you with one doctor, they have meetings weekly to discuss the patients in treatment but as the patient it feels like they don't really have a handle on who you are or what your situation is.

During treatment, did you feel like you were treated like a number or a human?

That practice did not give you one Dr, they all saw you - you rotated through depending on who was in the office that day. Dr. Denis was my main doctor but when other doctors came in they did not always know exactly where I stood in my cycle, progress, situation, condition, etc.

How was your experience with Andre Denis?

I went to ACRM and Dr. Denis as a second opinion after being told to use egg donation. Before he concurred he gave me one last go at IVF with my own eggs. I got cancelled the day before retrieval. After this transpired he agreed that Egg Donation was the right course of action for me. I got pregnant with twins through egg donation. At the three month mark I graduated to to my OBGYN. At my first appointment with my obgyn it was determined that Baby B had a severe omphalocele. My high-risk doctor performed a selective reduction on Baby B. Two days later Baby A died as a result of the procedure. I had a D and C. Two weeks later I went back to Dr. Denis to discuss the matter and what course of action to take next. I wanted to stop all RE efforts for 6 months while I went holistic to take a different approach. Dr. Denis told me that it would be unethical for him to agree to do that. That is was basically hopeless and that he would not work with me on my new plan. I went to another practice, found someone who would work with me and had twins with my own eggs via IVF 18 months later. In all that happened to me the worst day was the day that Dr. Denis told me there was no hope. I still believe he owes me an apology. I think he has no recollection of me and my case but one day I will introduce him to my children!!!

What one piece of advice would you give a prospective patient of Andre Denis?

Don't go.

Describe the protocols Andre Denis used in your cycles and their degree of success.

Because I had already done clomid, IUIs, IVF and was being refered to Egg Donation his one last attempt to do IVF with my eggs before making his own assessment of Egg Donation he used the highest doses possible on that cycle of IVF. Regardless I was still cancelled the day before retrieval,

0

Doctor

Andre Denis

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

0

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

37

Treated

2016

Success with this Doc

Yes

Treatment

—

Diagnosis

PCOS

10

The clinic [ACRM] was convenient, clean and inviting. All of the staff and doctors are of the highest quality....The nursing staff was prompt, kind and caring....ACRM accepts many insurance plans and promptly submitted all of my claims...Dr Fogle was not only extremely knowledgeable and certainly an expert in fertility, she had an extremely caring and warm bedside manner. I appreciated her continued and thoughtful concern for my health and the success of egg retrieval procedure.

+ Read more

Age

37

Treated

2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Sales Representative

Order & Number of Docs Seen

1 Doc Seen

Treatment

—

Diagnosis

PCOS

10

Describe your experience with ACRM.

The clinic was convenient, clean and inviting. All of the staff and doctors are of the highest quality.

During treatment, did you feel like you were treated like a number or a human?

Dr Fogle was not only extremely knowledgeable and certainly an expert in fertility, she had an extremely caring and warm bedside manner. I appreciated her continued and thoughtful concern for my health and the success of egg retrieval procedure.

Describe your experience with the nursing staff.

The nursing staff was prompt, kind and caring.

How was your experience with Robin Fogle?

Dr. Fogle is not only a brilliant surgeon, she took the time to really listen to my needs and concerns. As a 31 year-old career-minded woman, I did not want my age to determine by ability to have children. So I went to see Dr. Fogle to discuss freezing my eggs. She answered all of my many questions articulately and made sure that she had fully understood and answered everything completely. She calmed all of my uncertainty with her knowledgeable and thoughtful responses. Through the procedure, I felt how much she cared for me as a patient and a person. The procedure was a huge success and I would highly recommend Dr. Fogle to anyone in need of assistance with fertility.

What one piece of advice would you give a prospective patient of Robin Fogle?

I am 100% confident that Dr. Fogle was the best doctor for my treatment and would recommend her to any of my friends or family.

Describe the protocols Robin Fogle used in your cycles and their degree of success.

N/A

Describe the costs associated with your care under Robin Fogle.

ACRM accepts many insurance plans and promptly submitted all of my claims.

10

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

32 - 33

Treated

2013 - 2014

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

The protocol was fantastically detailed. I have seen IVF protocols from other clinics and they don't compare to the level of detail ACRM provides.

+ Read more

Age

32 - 33

Treated

2013 - 2014

Success with this Doc

Yes

Race

European

Income

$200K - $499K

Occupation

Business Executive

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

I loved working with her, she gave me her personal email and telephone number. She also called me personally with my beta test results and was genuinely excited that we succeeded!

Describe your experience with your nurse.

They were always available to answer questions. They were great, I am so thankful they were on my case! The protocol was fantastically detailed. I have seen IVF protocols from other clinics and they don't compare to the level of detail ACRM provides.

How was your experience with Kathryn Calhoun?

Dr Calhoun was fantastic!! She was great at explaining everything. We originally planned to do three IUIs but after monitoring me she decided to recommend we just move on to IVF. I am so glad she did because one last test revealed I had a septum in my uterus that would have prevented me from getting pregnant. During my IVF treatment, I was not responding well to the drugs and luckily she made the change midway through so I could finish the protocol. On transfer day, the embryologist revealed my embryos were grade 3, but, somehow, both implanted! I believe it was Dr. Calhoun's skilled placement in my uterus. One split and the other thankfully never developed. Today, I have two beautiful twin girls and it is all because of Dr Calhoun.

What one piece of advice would you give a prospective patient of Kathryn Calhoun?

The Johns Creek office is really efficient, I always valued how quickly k was seen.

10

Doctor

Kathryn Calhoun

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

36

Treated

2016

Success with this Doc

?

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor

8

[ACRM] Strengths: professional, great nurses, seemingly popular, very organized process. Weaknesses: some (not all) administrative staff is disorganized and rude...Strengths: professional, great nurses, seemingly popular, very organized process. Weaknesses: some (not all) administrative staff is disorganized and rude...He [Dr. Jim Toner] lacked emotion or bedside manner, but was always pleasant and optimistic. I trust him and felt he had a very good sense of what he was doing and how to handle our case successfully. He recommended freezing sperm (which was unsuccessful because samples didn't survive thaw well).

During treatment, did you feel like you were treated like a number or a human?

He made sure to be very familiar with all details of our case.

Describe your experience with your nurse.

Mikesha was EXCELLENT and has taken great care of me. My patient care coordinator, Michelle, was very forgetful. She often called to schedule me for a treatment I wasn't scheduled to even have. Thankfully for my IVF cycle I made most of my appointments with Mikesha and felt great in her care.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Lost paperwork

Lost appointments

Provided conflicting information

Scheduled the wrong procedure

How was your experience with Jim Toner?

He lacked emotion or bedside manner, but was always pleasant and optimistic. I trust him and felt he had a very good sense of what he was doing and how to handle our case successfully. He recommended freezing sperm (which was unsuccessful because samples didn't survive thaw well).

What one piece of advice would you give a prospective patient of Jim Toner?

Do not expect extreme warmth, but do expect a capable and calm Doctor.

Describe the protocols Jim Toner used in your cycles and their degree of success.

Antagonist protocol (no female issues known). ICSI for fertilization

Describe your experience with your monitoring appointments.

This was a well-oiled machine. I was usually called into appointments within 15 minutes, though I was almost always early or on time. I did wait for 10-15 minutes in the exam rooms, though.

Both nurses were readily available to me by phone and email (which worked best for me). I could ask a million different questions or the same question a million times and always be treated as intelligent and with respect. They were both patient and compassionate and extremely knowledgeable.

+ Read more

Age

38 - 39

Treated

2013 - 2014

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

3 IUI, IVF, Donor Eggs

Diagnosis

Poor Egg Quality, Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

I was often treated by the same staff. They knew me and created relationships with me. Everyone was compassionate and always had time to talk to me and answer any questions. It was not a quick in and out appointment unless I wanted it to be that way.

Describe your experience with your nurse.

Both nurses were readily available to me by phone and email (which worked best for me). I could ask a million different questions or the same question a million times and always be treated as intelligent and with respect. They were both patient and compassionate and extremely knowledgeable.

How was your experience with Lisa Hasty?

Dr. Hasty was easy to talk to about all of our concerns - medical, financial, and emotional. She would talk to us using medical terms about our issues and concerns and listen as we would make sure we understood it in our layman terms. Dr. Hasty was honest and direct, yet encouraging. I felt she cared more about us as people than about how our success would benefit ACRM's success rate.

What one piece of advice would you give a prospective patient of Lisa Hasty?

Be up front with her about your fears so she can address them.

10

Doctor

Lisa Hasty

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Educational Resources

– Read less

10

Age

32

Treated

2014

Success with this Doc

Yes

Treatment

3 IUI, IVF, 1 Egg Freezing

Diagnosis

PCOS, Unexplained

10

I felt that my nurse [at ACRM] knew me as a person and she was always willing to stay on the phone with me as long as possible to ensure my questions were answered and I felt comfortable....My primary nurse was changed mid cycle, and no one called to tell me....Dr. Calhoun ensured my new nurse was someone I felt 100% comfortable with.

+ Read more

Age

32

Treated

2014

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, IVF, 1 Egg Freezing

Diagnosis

PCOS, Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

I felt that my nurse knew me as a person and she was always willing to stay on the phone with me as long as possible to ensure my questions were answered and I felt comfortable. My nurse was switched due to office changes mid treatment, and Dr. Calhoun ensured my new nurse was someone I felt 100% comfortable with.

Describe your experience with your nurse.

They always knew who I was when I called, and stayed on the phone with me as long as I needed.

What specific things went wrong at this clinic?

Failed to inform you of changes in protocol

How was your experience with Kathryn Calhoun?

Dr. Calhoun is a perfect combination of warm support and blunt facts. She is honest and supportive, and knew when we needed hard facts and when we needed a hug. She made us feel like we were her only patient, and was always picky when doing procedures to increase our chances of getting the best possible results. She was happy to explain things as many times as we needed. Once we were pregnant and far enough along to not need to be followed by Dr. Calhoun anymore, I was a bit sad because working with her was wonderful. Of course we wish we never had needed a fertility specialist, but we feel so lucky that we found Dr. Calhoun when we realized we needed assistance.

What one piece of advice would you give a prospective patient of Kathryn Calhoun?

I have not had any problems with ACRM. They are very professional and informative. I'm always told how much my appointment is going to cost before hand and everyone is very friendly and there to help...staff always responds to my questions and treats me like they really care. ACRM has been wonderful!...Megan and Vanessa have been wonderful. They are always very quick to reply to my emails and keep me posted on what's next...I have been totally informed on financial responsibility before any treatment was performed..

I have not had any problems with ACRM. They are very professional and informative. I'm always told how much my appointment is going to cost before hand and everyone is very friendly and there to help.

During treatment, did you feel like you were treated like a number or a human?

Dr Fogle is very caring and understanding on the topic of infertility. She has kept me informed and her staff always responds to my questions and treats me like they really care. ACRM has been wonderful!

Describe your experience with your nurse.

Megan and Vanessa have been wonderful. They are always very quick to reply to my emails and keep me posted on what's next.

How was your experience with Robin Fogle?

Dr Fogle has been very thorough with my condition and treatment. She has covered all her bases with testing and even though there have been some unexpected diagnoses while undergoing my myomectomy,
She has stayed positive and made me feel very well cared for.

What one piece of advice would you give a prospective patient of Robin Fogle?

To trust Dr Fogle with your care, and to always ask questions and voice your concerns. She is there to help you.

Describe the protocols Robin Fogle used in your cycles and their degree of success.

I was diagnosed with uterine fibroids, tubal blockage, and PCOS at the same time. After undergoing testing and Dr Fogle performing my myomectomy and tubal removal, she discovered stage 3 endometriosis. I will under go an HSG once healing is complete to examine my other tube. Dr Fogle is thinking my other tube isnt functioning properly as well. If this is true, IVF is my only option. My HSG is set to be done in early June.

Describe the costs associated with your care under Robin Fogle.

Cost so far has been for blood work, ultrasound, and my surgery. I have been totally informed on financial responsibility before any treatment was performed

10

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29 - 32

Treated

2012 - 2015

Success with this Doc

Yes

Treatment

3 IUI, 2 IVF

Diagnosis

Unexplained

10

We have done multiple cycles and will now have multiple children from ACRM...Each time we had a diffrent nursing staff and they have all been excellent..We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time...I don't remember exact cost but they were always explained to us clearly ahead of time.

+ Read more

Age

29 - 32

Treated

2012 - 2015

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

Entrepreneur

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 2 IVF

Diagnosis

Unexplained

10

Describe your experience with ACRM.

We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time.

During treatment, did you feel like you were treated like a number or a human?

Dr. Fogel was always present and helpful in every meeting. I never felt rushed and she answered all my million questions

Describe your experience with your nurse.

We have done multiple cycles and will now have multiple children from ACRM. Each time we had a diffrent nursing staff and they have all been excellent

How was your experience with Robin Fogle?

She is so kind and caring. She answered all our questions and always made us feel comfortable with the next steps. Explained our plan to us and even when we had a negative result she gave us hope. She is a great Dr. And a great person.

What one piece of advice would you give a prospective patient of Robin Fogle?

This is a general piece of advice. Ask questions so you are prepared. She took plenty of time with us to answer all our questions and make us feel comfortab;e with all the next steps.

Describe the protocols Robin Fogle used in your cycles and their degree of success.

I have no idea. My wife took care of all the medication I just gave her the shots.

Describe the costs associated with your care under Robin Fogle.

I don't remember exact cost but they were always explained to us clearly ahead of time

10

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

28 - 30

Treated

2012 - 2014

Success with this Doc

Yes

Treatment

8 IUI, 2 IVF, 2 Egg Freezing

Diagnosis

Diminished Ovarian Reserve, Unexplained

10

Mikesha [ACRM nurse] even shared her personal experience with me and held my hand during a procedure that my husband was unable to attend.

+ Read more

Age

28 - 30

Treated

2012 - 2014

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

8 IUI, 2 IVF, 2 Egg Freezing

Diagnosis

Diminished Ovarian Reserve, Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

Yes, my patient care coordinator and nurse knew me on both a personal and medical level

Describe your experience with your nurse.

Mikesha went out of her way on several occasions to comfort me or make sure I had a question answered about my treatment or care. She even shared her personal experience with me and held my hand during a procedure that my husband was unable to attend.

How was your experience with Lisa Hasty?

Dr. Hasty is incredibly kind and caring. She exudes passion for what she does and is incredibly warm. She made the hardest days of my life more manageable by offering realistic treatment options and hopeful feedback- she was always supportive and wanted to see our dream of parenthood fulfilled.

What one piece of advice would you give a prospective patient of Lisa Hasty?

Trust her, she is the best.

10

Doctor

Lisa Hasty

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

6

Age

—

Treated

—

Success with this Doc

No

Treatment

8 Fertility Medications

Diagnosis

Unexplained

6

I love Dr. Fogle but really dislike the office and staff [at ACRM]. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

Other

Income

$100K - $199K

Occupation

Sales Representative

Order & Number of Docs Seen

1st of 2 Docs

Treatment

8 Fertility Medications

Diagnosis

Unexplained

6

During treatment, did you feel like you were treated like a number or a human?

I love Dr. Fogle. I really do not like the office. I feel like a cow in a heard. You move from waiting room to waiting room. They're always packed.

Describe your experience with the nursing staff.

I have not been impressed with any staff members at Dr. Fogle's office other than Dr. Fogle. They really need to change their leadership team.

What specific things went wrong at this clinic?

Lost paperwork

How was your experience with Robin Fogle?

I love Dr. Fogle but really dislike the office and staff. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.

What one piece of advice would you give a prospective patient of Robin Fogle?

Prepare yourself to feel like a number and wait for over 2 hours per appointment.

Describe the costs associated with your care under Robin Fogle.

1750 for IUI

8

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

6

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

30 - 31

Treated

2010 - 2011

Success with this Doc

Yes

Treatment

3 Fertility Medications

Diagnosis

PCOS

10

I feel like everyone knew my case and treated me like an individual not just another patient... From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.

+ Read more

Age

30 - 31

Treated

2010 - 2011

Success with this Doc

Yes

Race

Other

Income

$100K - $199K

Occupation

Marketer or PR

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 Fertility Medications

Diagnosis

PCOS

10

During treatment, did you feel like you were treated like a number or a human?

I feel like everyone knew my case and treated me like an individual not just another patient. They cared and they were upset with me when I got a negative test. They also celebrated with me when I was finally pregnant. I was so scared and sad to leave ACRM and go back to the care of my OB when I was 10 weeks pregnant.

Describe your experience with your nurse.

Just their care and compassion towards my situation.

How was your experience with Sue Ellen Carpenter?

I loved everything about ACRM and Dr. Carpenter. Everyone was so friendly and patient. They were great at explaining my issues and what the plan was to help me get pregnant. From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.

What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?

Be open to everything!

10

Doctor

Sue Ellen Carpenter

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

3 IUI, Donor Sperm

Diagnosis

PCOS

10

[ACRM nurse] Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response...2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer...Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

Latino, Black or African-American

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1st of 3 Docs

Treatment

3 IUI, Donor Sperm

Diagnosis

PCOS

10

During treatment, did you feel like you were treated like a number or a human?

She was thorough but still empathetic
She was also encouraging and hopeful

Describe your experience with your nurse.

Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response.

How was your experience with Robin Fogle?

Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.

What one piece of advice would you give a prospective patient of Robin Fogle?

Share your honest concerns with her

Describe the protocols Robin Fogle used in your cycles and their degree of success.

We are just beginning my first cycle

Describe the costs associated with your care under Robin Fogle.

2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer

10

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33

Treated

2015

Success with this Doc

?

Treatment

4 Fertility Medications

Diagnosis

PCOS

10

The nurse mentioned genetic testing but never had me sign anything and then I was billed and given results for a test I wasn't sure I wanted. They addressed the protocol breach and paid for my testing.

+ Read more

Age

33

Treated

2015

Success with this Doc

?

Race

Other

Income

$200K - $499K

Occupation

Sales Representative

Order & Number of Docs Seen

1 Doc Seen

Treatment

4 Fertility Medications

Diagnosis

PCOS

10

During treatment, did you feel like you were treated like a number or a human?

Dr Hasty has changed my appointments to be there herself after she saw me scheduled for another cycle (failed previous cycle).

What specific things went wrong at this clinic?

Lost paperwork

9

Doctor

Lisa Hasty

Communication

Compassion

Explained risks

Adaptability

10

Clinic

ACRM

Atlanta Perimeter

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

6

Age

33

Treated

2015

Success with this Doc

No

Treatment

5 IUI

Diagnosis

Anovulation, Male Factor, Unexplained

6

For the most part I felt like a human, however the office [ACRM] was always busy and it didn't seem that he [Dr. Jim Toner] took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed...Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.

+ Read more

Age

33

Treated

2015

Success with this Doc

No

Race

Other

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1st of 2 Docs

Treatment

5 IUI

Diagnosis

Anovulation, Male Factor, Unexplained

6

Describe your experience with ACRM.

I've been to 2 of the locations. The offices themselves are very nice, but the front office is fairly flaccid at both locations. No greeting or 'how are you?'. They also don't run your insurance before hand if your insurance changes- one of the reasons we stopped having the iui's performed was because my insurance changed. They didn't run it the first 2 visits after and made me pay out of pocket, which was almost $1000. Then i found out my insurance covered nothing, so we stopped the iui midcycle.

During treatment, did you feel like you were treated like a number or a human?

For the most part I felt like a human, however the office was always busy and it didn't seem that he took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed.

Describe your experience with your nurse.

Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with Jim Toner?

He was direct and to the point, and explained things fairly well. He was willing to answer all of my questions, but was always rushed. I felt that I was in good hands though. I think if there were better emotional support from him I would feel better. However, I would rather have a competent physician that wasnt overly friendly vs a super friendly physician who may not know exactly what they were talking about or what needed to be done.

What one piece of advice would you give a prospective patient of Jim Toner?

Be prepared to feel a bit like a number. I've heard so many good things about the office, so even though we didn't have success yet doesn't mean that they won't.

Describe the protocols Jim Toner used in your cycles and their degree of success.

We started with bloodwork, naturally. My husband was diagnosed with low testosterone, and even though his sperm count was still in the normal range, it was on the low side. He was prescribed clomid to help with his testosterone, which in turn boosted his sperm count over the next few months.
As far as I'm concerned, my bloodwork came back all within a normal range. I was then sent for a hsg, which showed that my tubes were clear. Dr. Toner then met with us to discuss a game plan. Dr. Toner thought that we just had a bit of 'bad luck' over the previous 18 months and want us to give iui a try. Every month, my husbands sperm count rose but I did not/ have not fallen pregnant as of yet. Going on 3 years of trying!

Overall the [ACRM - Buck] clinic and the staff are very caring and compassionate. All of the nurses, doctors, and coordinators seem to understand what a difficult, sensitive, emotional time this is for the patients. They all are happy to see successful endings. One of their weaknesses is that they have gotten so big and have so many patients that it is sometimes difficult to get the answers you want as quickly as you'd like...

Overall the clinic and the staff are very caring and compassionate. All of the nurses, doctors, and coordinators seem to understand what a difficult, sensitive, emotional time this is for the patients. They all are happy to see successful endings. One of their weaknesses is that they have gotten so big and have so many patients that it is sometimes difficult to get the answers you want as quickly as you'd like. For the "less important" test results, you don't always get a call on the same day even though they will tell you they'll call you that afternoon, especially if my nurse was out of the office. There were times I had to call in order to get my results. The weekends were when this happened most often because only one of their 4 locations saw patients and their weekend staff was limited.

During treatment, did you feel like you were treated like a number or a human?

Dr Denis always greeted us with a hug and a smile. He always took into account our emotional and financial stability. He never pushed procedures on us simply to benefit him and the practice, he wanted what was best for us.

Describe your experience with your nurse.

My nurse, Mikesha, was extremely easy to work with. She was always quick to respond to any questions or concerns I had. She called me in a timely manner with all test results. She also seemed to care on a more personal level, like Dr. Denis. When the results were good, she celebrated with you, when they were bad, she was compassionate and sensitive.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Andre Denis?

Dr Denis is a wonderful Doctor. He is caring and compassionate and he truly wants to see all of his patients become parents. He always went above and beyond to ensure I was comfortable with each procedure and test being done. He also doesn't give up on his patients, he is willing to continue with treatment as long as you are willing and able. He never pushes treatments on you, though. If you aren't ready to try ivf, he will continue other treatments as long as you would like. He always offers options. After we had multiple failed transfers with our own eggs, he layed out all of our options... Continue ivf with our own eggs, use donor eggs, or adoption. He didn't try to persuade us in any direction, he wanted us to make the best decision for us. He truly has a personal connection with his patients.

What one piece of advice would you give a prospective patient of Andre Denis?

Go in with an open mind, but don't be afraid to ask questions, don't be afraid to tell him your fears as well as your expectations and desires, he will listen and take it to heart.

Describe the protocols Andre Denis used in your cycles and their degree of success.

For my first IUI, I was on Clomid. I responded very well, a little too well for a typical IUI, I produced 5 follicles. For my second IUI, he switched me to Femera. Clomid and Femera "talk" to the brain differently, he explained. Clomid tells your body to ovulate where as Femera tells your body to choose the best egg to ovulate. I produced 1 follicle that cycle. For my third IUI, he kept me on Femera and I produced 2 follicles. All of those resulted in negative pregnancy tests.
For my first IVF, I was on birth control pills for 2 weeks. When I stopped taking the birth control pills, I began injectable hormones 3 days later, Gonal-F and Menopur. For my first egg retrieval, I was on lower doses of both of these medicines because of the way I had responded on Clomid, he believed I would respond well on the injectable medicines and didn't want me to develop OHSS. However, I didn't respond as well as they thought I would so after 6 days they increased my dosage some. After 12 days on the hormones I had my egg retrieval. We retrieved 11 eggs, 9 fertilized and 4 made it to day 5 embryos. We transferred one embryo on day 5 for a fresh transfer. It resulted in a negative pregnancy test. A few months later, we did a frozen embryo transfer. For that cycle I was on estrace pills for a few weeks and then we added progesterone injections 5 days before the transfer. That transfer resulted in a positive pregnancy test. I miscarried, though, at 8.5 weeks. A few months later we transferred our remaining two embryos during a frozen transfer cycle. That resulted in a chemical pregnancy.
For my second egg retrieval, Dr. Denis doubled my dosage of medications from my first cycle. We were hoping to get a lot of eggs so we could send the embryos off for PGS testing. I produced a lot of follicles, 17 on the day of the retrieval, however only 6 of those follicles had mature eggs in them. Out of those 6, 2 fertilized and 1 made it to day 5 to transfer resulting in a negative pregnancy test. That is when Dr. Denis diagnosed me with poor ovarian reserve.
We then switched to donor eggs. For our donor egg cycle, we used frozen eggs. They were thawed and fertilized and on day 5 we transferred 1 embryo. I was on the same protocol I was always on for frozen embryo transfers, estrace pills and progesterone injections. I am now 34 weeks pregnant with that baby.

Describe your experience with your monitoring appointments.

Monitoring appointments were typically very smooth. There was a specific window in the mornings, 8-10 that they scheduled monitoring appointments and blood work. If you were not having blood work done, you could come in at a later time for the monitoring ultrasound. The appointments were scheduled, but it was more of a first come first serve basis. If my appointment was scheduled for 8:30, but I arrived at 8:15 and the person who's appointment was at 8:15 was not there yet, they would see me first. They didn't make you wait until your appointment time. This was very nice because you rarely had to wait long to be seen.

Describe the costs associated with your care under Andre Denis.

The cost for our IVF cycle was $16,700. This did not include medications and this was with no insurance coverage. This included all monitoring visits, the egg retrieval, fertilization, monitoring of the embryos, the lab fees, doctors fees. Once you paid that amount, you did not receive another bill from them for that cycle.

10

Doctor

Andre Denis

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

31

Treated

2015

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

The whole ACRM team was wonderful, knowledgeable and friendly. I think they would do a back flip for us .... if we asked them to! Fast response times to calls and emails- you have a Patient Care Coordinator and an assigned nurse.

+ Read more

Age

31

Treated

2015

Success with this Doc

Yes

Race

Other

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

They made me feel like my husband and I were their #1 patient. The whole team was wonderful, knowledgable and friendly. I think they would do a back flip for us .... if we asked them to! Fast response times to calls and emails- you have a Patient Care Coordinator and an assigned nurse. My husband and I both did not want to leave their care to go back to our ( also wonderful ) OB!

Describe your experience with your nurse.

She is a PA and she would always call to check in on me if she had not heard from me in a few days. She always was honest with me and really made me feel like I was a " normal " person throughout the process since it's easy to feel like you are the only one going through something!

How was your experience with Robin Fogle?

She was AMAZING. She explained everything from start to finish thoroughly. She understood the emotions and frustrations my husband and I were going through. She really comforted both of us throughout the IUI and IVF process- she still checks in on us and we are in our 2nd trimester! I cannot say enough about her.
Even when we did not see her ( IUI, IVF embryo TRANSFER) we knew that the other doctors would take care of us. They have " round tables " and discuss all patients so each doctor knew what situation they were walking into...

What one piece of advice would you give a prospective patient of Robin Fogle?

To trust her. We did 2 IUIs which both resulted in negative pregnancy tests ( I did not want to do more than 1 because of how upset the negative result made me ) but with each one we learned more about what was going on in my body/specific circumstance and we were able to find a solution through IVF that worked.

10

Doctor

Robin Fogle

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26

Treated

2014

Success with this Doc

Yes

Treatment

2 IUI

Diagnosis

Recurrent Pregnancy Loss, Endometriosis, PCOS, Immunological

10

Laura Lemay does all the primary care for the Buckhead office, so I think she is incredibly busy. Because of this, she often rushes phone calls and it is hard to get a hold of her...ACRM is a very busy practice. I love all the doctors I have seen at the practice and I feel they are all very compassionate. However, you do not see the doctors often. You will be seeing a nurse. I feel like the nursing staff is overwhelmed because they do so much work for the patients. It's also very hard to get in contact with someone immediately in an emergency. I even find it difficult to schedule an appointment by phone or pay a bill by phone. You almost always have to leave a message and receive a call back.

+ Read more

Age

26

Treated

2014

Success with this Doc

Yes

Race

—

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI

Diagnosis

Recurrent Pregnancy Loss, Endometriosis, PCOS, Immunological

10

Describe your experience with ACRM.

ACRM is a very busy practice. I love all the doctors I have seen at the practice and I feel they are all very compassionate. However, you do not see the doctors often. You will be seeing a nurse. I feel like the nursing staff is overwhelmed because they do so much work for the patients. It's also very hard to get in contact with someone immediately in an emergency. I even find it difficult to schedule an appointment by phone or pay a bill by phone. You almost always have to leave a message and receive a call back.

During treatment, did you feel like you were treated like a number or a human?

Dr. Hasty is an incredibly compassionate doctor, when you are with her, you are all that matters. She takes a huge amount of time listening to your concerns and addressing all your questions. She even hugs you when you are leaving. However, as ACRM is a huge practice, you don't often see your doctor. So the problem is not with Dr. Hasty but with the size of the practice you really only see the nurses, who I have found sometimes to be less than compassionate.

Describe your experience with your nurse.

Laura Lemay does all the primary care for the Buckhead office, so I think she is incredibly busy. Because of this, she often rushes phone calls and it is hard to get a hold of her.

How was your experience with Lisa Hasty?

Dr. Hasty is an incredibly compassionate doctor, when you are with her, you are all that matters. She takes a huge amount of time listening to your concerns and addressing all your questions. She even hugs you when you are leaving. However, as ACRM is a huge practice, you don't often see your doctor. So the problem is not with Dr. Hasty but with the size of the practice you really only see the nurses, who I have found sometimes to be less than compassionate.

What one piece of advice would you give a prospective patient of Lisa Hasty?

Dr. Hasty herself is amazing. Extremely kind and helpful. Be aware that you will only see her a few times. I saw her for 2 consults, one for the initial discussion of what treatments to begin, and one to decide if it was time to move to IVF. She also did one of my IUI's, which is the cycle I became pregnant on. The doctors do the IUI's and obviously IVF, but the nurses handle all the other day to day procedures and calls.

Describe the protocols Lisa Hasty used in your cycles and their degree of success.

During our initial consult I was switched from clomid to femera. Then after 4 cycles of that not progressing, the nurse switched me to femera with IUI. After IUI failed, I met with Dr. Hasty again and she agreed that it was time to move to IVF. I was in the middle of a femera cycle during that consult so we decided to proceed with an IUI, while I prepared for IVF. I got pregnant during that IUI.

When I actually get to see Dr Hasty, she makes you feel like a human. 90% of the time you feel like a number. It was very hard to get nurses [at ACRM] or other doctors to adjust my treatment based on my particular cycle (i.e. checking mid-cycle on day 13 vs 11 because I ovulate late), however, as soon as I randomly saw Dr Hasty for my day 3 check, she recommended just that.

+ Read more

Age

34

Treated

2016

Success with this Doc

?

Race

European

Income

$500K

Occupation

Investment Banker

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

Unexplained

7

Describe your experience with ACRM.

Its large so you feel like a cog in a wheel and see different doctors and nurses all the time.

During treatment, did you feel like you were treated like a number or a human?

When I actually get to see Dr Hasty, she makes you feel like a human. 90% of the time you feel like a number. It was very hard to get nurses or other doctors to adjust my treatment based on my particular cycle (i.e. checking mid-cycle on day 13 vs 11 because I ovulate late), however, as soon as I randomly saw Dr Hasty for my day 3 check, she recommended just that.

Describe your experience with your nurse.

Honestly, I don't talk to my assigned nurse often. However, the overall nursing staff very much treats you like a number and only follow the "by the book" protocols.

How was your experience with Lisa Hasty?

She is a very compassionate doctor that makes you feel at ease. When you are with her, you do not feel like a number but that she actually looks at your chart and adjusts based on your body and not the "book". The downside is that you don't get to see her much, even if you are a patient, since this is a large practice.

What one piece of advice would you give a prospective patient of Lisa Hasty?

If you tell her your fears or concerns up front, she will tailor her message and treatment to address that. Or at least deliver it in a way that addresses those fears or concerns.

Describe the protocols Lisa Hasty used in your cycles and their degree of success.

I have an unexplained diagnosis possibility with mild PCOS
prescribed low dose of metformin
1 medicated, timed intercourse cycle
3 medicated, IUI (currently waiting for results of the 3rd and will move to IVF if necessary).

Describe the costs associated with your care under Lisa Hasty.

IUI is around $400

8

Doctor

Lisa Hasty

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

25 - 30

Treated

2008 - 2013

Success with this Doc

Yes

Treatment

3 Fertility Medications

Diagnosis

Anovulation, PCOS

9

The clinic [ACRM] was peaceful, and I felt comfortable there. For me, with PCOS and being overweight, she really encouraged me to lose weight, and said I probably wouldn't need intervention if I did so. She was right twice. In my case, they did the bloodwork, and she did the ultrasounds. She put me on progesterone when I needed it, and that was about it. She asked about my family, and it always felt like catching up when I'd see her. When I went back to see her when I was trying for a second child, she basically told me I was textbook, and I knew what to do. She was right

+ Read more

Age

25 - 30

Treated

2008 - 2013

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

3 Fertility Medications

Diagnosis

Anovulation, PCOS

9

Describe your experience with ACRM.

The clinic was peaceful, and I felt comfortable there.

During treatment, did you feel like you were treated like a number or a human?

I met when I was younger, when she was practicing as a reproductive endo, so there was familiarity there. She advised me to lose weight, but the way she did it was very clear. She showed me the chart about weight and successful treatment- and told me the number I had to be at for treatment. She was candid, but helpful. When I did lose the weight, and conceive, she checked me early on, despite me not actually needing medical intervention, she was always accessible.

How was your experience with Sue Ellen Carpenter?

I found her to be very knowledgeable. Her passion is pgd. I really like her. She was warm, but also matter of fact. She asked about my family, and it always felt like catching up when I'd see her. When I went back to see her when I was trying for a second child, she basically told me I was textbook, and I knew what to do. She was right. Now that I'm trying for number 3, I haven't felt like I needed to go see her, because I do know what to do.

Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.

For me, with PCOS and being overweight, she really encouraged me to lose weight, and said I probably wouldn't need intervention if I did so. She was right twice. In my case, they did the bloodwork, and she did the ultrasounds. She put me on progesterone when I needed it, and that was about it.

9

Doctor

Sue Ellen Carpenter

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

9

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

32 - 34

Treated

2014 - 2016

Success with this Doc

Yes

Treatment

3 IVF, 2 Egg Freezing

Diagnosis

Recurrent Pregnancy Loss, Male Factor, Unexplained

10

Most monitoring appointments are in the morning so the labs can process the results same-day. The office [ACRM] opens at 7 (i think) and do morning appointments until 10, but have always been flexible with me. It's never been a problem... My nurses are all professional, personable, remember everything I've gone through and are always respectful. They all have good senses of humor too, which is helpful...I can email my nurses..

+ Read more

Age

32 - 34

Treated

2014 - 2016

Success with this Doc

Yes

Race

European

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

3 IVF, 2 Egg Freezing

Diagnosis

Recurrent Pregnancy Loss, Male Factor, Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

All of the nurses, PAs, doctors, looked me in the eye...The office is never crowded.. i feel like I'm being taken care of during my appointments - never rushed or hurried. I can email my nurses, which I was never able to do with other providers.

Describe your experience with your nurse.

My nurses are all professional, personable, remember everything I've gone through and are always respectful. They all have good senses of humor too, which is helpful.

How was your experience with Lisa Hasty?

Dr. Hasty is extremely empathetic, focused and has an excellent bedside manner. I have always felt completely comfortable with her, and her staff. She is candid and knowledgeable and I feel lucky to have her overseeing my process.

What one piece of advice would you give a prospective patient of Lisa Hasty?

Trust her and be patient.

Describe your experience with your monitoring appointments.

Most monitoring appointments are in the morning so the labs can process the results same-day. The office opens at 7 (i think) and do morning appointments until 10, but have always been flexible with me. It's never been a problem

Describe the costs associated with your care under Lisa Hasty.

I think a full round is 13,000, most of which (thankfully) is covered by our insurance. There is a facility management fee each round for about 1300 that's not covered by insurance. I guess because it doesn't have a "medical" purpose.

10

Doctor

Lisa Hasty

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

39 - 41

Treated

2014 - 2016

Success with this Doc

Yes

Treatment

IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Poor Egg Quality

10

[ACRM - Buck] Wonderful to deal with, organized, felt as if in very good hands. Only weakness is price, had to take out a loan to afford it...Embryos made, 2 FET, ultrasounds, medications, $39K...[Nurses at ACRM] Wonderful, patient, helpful, answered all my questions and felt like they were part of a team with us to make this work!...He [Dr. Denis] is the best, honest, realistic doctor I've met. He gave me a plan for hope.

+ Read more

Age

39 - 41

Treated

2014 - 2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Lawyer

Order & Number of Docs Seen

1st of 3 Docs

Treatment

IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Poor Egg Quality

10

Describe your experience with ACRM.

Wonderful to deal with, organized, felt as if in very good hands. Only weakness is price, had to take out a loan to afford it.

During treatment, did you feel like you were treated like a number or a human?

He made me feel hopeful that I could be a mom.

Describe your experience with your nurse.

Wonderful, patient, helpful, answered all my questions and felt like they were part of a team with us to make this work!

How was your experience with Andre Denis?

He is the best, honest, realistic doctor I've met. He gave me a plan for hope. He saved us from unrealistic expenses and saves us heartache with trying my damaged eggs. Number one was a healthy baby.

What one piece of advice would you give a prospective patient of Andre Denis?

See him ASAP and make a plan!

Describe the protocols Andre Denis used in your cycles and their degree of success.

Frozen embryo transfer protocol, using birth control pills to shut off my hormones, estrace to build up lining, progesterone 5 days before transfer, continuing for 10 weeks of pregnancy.

Describe the costs associated with your care under Andre Denis.

Embryos made, 2 FET, ultrasounds, medications, $39K

10

Doctor

Andre Denis

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

37 - 38

Treated

2014 - 2015

Success with this Doc

No

Treatment

5 IUI, 1 IVF

Diagnosis

Diminished Ovarian Reserve, Unexplained

10

ACRM is a great clinic. The blood draw appointments were always fast which was great when I had to go in multiple times a week before work. You do sometime see other doctors for procedures but all of the doctors I met seemed great... Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this.

+ Read more

Age

37 - 38

Treated

2014 - 2015

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI, 1 IVF

Diagnosis

Diminished Ovarian Reserve, Unexplained

10

Describe your experience with ACRM.

ACRM is a great clinic. The blood draw appointments were always fast which was great when I had to go in multiple times a week before work. You do sometime see other doctors for procedures but all of the doctors I met seemed great.

During treatment, did you feel like you were treated like a number or a human?

Dr. Hasty is the kindest doctor I've ever met.

How was your experience with Lisa Hasty?

Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this. She is a great doctor and I wish I could see her for all of my healthcare needs.

10

Doctor

Lisa Hasty

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

—

Treated

—

Success with this Doc

?

Treatment

1 Fertility Medications

Diagnosis

Male Factor

9

Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

Prefer not to answer

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 Fertility Medications

Diagnosis

Male Factor

9

Describe your experience with ACRM.

Very comfortable feel to the waiting room. Quick to move patients in.

During treatment, did you feel like you were treated like a number or a human?

Our first appointment, we sat down with Dr. Toner, and he was very polite and made sure we understood everything he was telling us and is optimistic of our course of action.

Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.

What one piece of advice would you give a prospective patient of Jim Toner?

Be honest and open so he can use his experience to help in the best way possible.

10

Doctor

Jim Toner

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

ACRM

Atlanta Buckhead

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

32 - 41

Treated

2007 - 2016

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Anovulation, PCOS, Unexplained

10

Carla [ACRM nurse] was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great...For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.

+ Read more

Age

32 - 41

Treated

2007 - 2016

Success with this Doc

Yes

Race

Native American

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI, 1 IVF

Diagnosis

Anovulation, PCOS, Unexplained

10

Describe your experience with ACRM.

The clinic was great. It was very clean & organized. They were sure to keep your information & situation private.

During treatment, did you feel like you were treated like a number or a human?

She took the time to explain everything to me in detail, no matter how many times I asked.

Describe your experience with your nurse.

Carla was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great.

How was your experience with Sue Ellen Carpenter?

She was amazing. She was very knowledgeable & took the time I needed every appointment. She explained everything in great detail & made sure I understood what was happening during every step of the journey.

What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?

Be sure to ask a lot of questions.

Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.

I took many rounds of Clomid & Letrozole to make me ovulate, I had day 3 baseline ultrasounds, then numerous other ultrasounds to see how my ovaries were responding. Then used Estrogen to help with my uterus lining so it would thicken up.

For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.