Help Centre

Emirates has one of the world's most generous baggage policies. Economy Class customers can check in 30kg, Business Class travellers 40kg and if you are flying First Class you can travel with 50kg of checked baggage. These weights do not apply to itineraries involving North or South America. Please check our baggage allowance calculator for restrictions and to find out which applies to you.

If your itinerary includes flights operated by other airlines, different baggage rules may apply for these flights – learn more.

If you have calculated your allowance to be over 32kg (71lb), please note that Dubai Civil Aviation prohibits the acceptance of any one piece of baggage weighing more than 32kg (71lb), into, out of or via Dubai International Airport.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Tel:

+1 407 261 3982

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Tel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Tel:

+1 715 345 0505

Please call this number for general queries or to make changes to your travel insurance policy.

Tel:

+1 715 345 0505

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.