Multi-Channel Marketing Integration for Law Firms

The process of combining your marketing initiatives into a unified campaign is called multi-channel integration, and it is not just something done by big companies with big budgets. It is also something that you should be doing for your law firm. For clarification, the concept I’m talking about is using email, your web site, social networking, blogging and other relevant channels in an integrated marketing plan, rather than just relying on one or two of them.

To clarify, let’s look at an example. Maybe your web site has an autoresponder form for people to sign up for your newsletter. Autoresponders are high leverage tools because they automatically send a series of pre-programmed messages to those who sign up. The emails you send should be informational and high value, but they can also be used to promote your web site, your Facebook page, or whatever. Your blog RSS stream would be used to update your Facebook page and other web properties. Your blog content will contain references and links to your various other web properties. Basically, everything should link to everything else.

And there is the matter of your offline marketing – print, TV, etc. All of your offline printing should contain at least your main web site URL. There has been a trend in advertising recently to begin a conversation with the viewer with offline advertising that tries to lead him to the advertiser’s online marketing.

For the ultimate example of this type of marketing integration, look no further than everybody’s favorite domain registrar, GoDaddy.com. The TV advertising created by GoDaddy is fun, sexy, and a little bit controversial, and it does a great job of driving the viewers of the commercials to the GoDaddy web site where they can view uncensored versions of their commercials and more Web-only content. If you’ve ever bought anything at GoDaddy.com, you also know that they are the masters of the up-sell (but that’s another story).

The main point to come away with here is that any single online or offline property should not be viewed as a standalone entity; it should instead be looked at as one component of an integrated campaign using properties that all relate and make reference to one another.

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