autotester release automation maturity survey Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the
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autotester release automation maturity survey Announces Latest Release of Enterprise Manager 12c Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle Database 12c and Oracle Enterprise Manager 12 provide significant enhancements for organizations needing to manage large and complex database deployments, particularly in cloud environments. The new tools will be a great boon to IT department database administrators (DBAs) and provide a
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autotester release automation maturity survey Unveils Summer Cloud Release Jive Software, Inc. introduced the Summer cloud release with advanced gamification (powered by Bunchball), new business analytics tools, and enhancements to Jive Anywhere and Jive StreamOnce. The Advanced Gamification module has been made available for cloud communities where users can create missions and offer rewards as well as access a reputation center to view their rewards and opportunities for gaining even more rewards. The module also provides 130 different
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autotester release automation maturity survey Release of KANA''s LAGAN Enterprise Customer Service Suite for Public Sector KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines three major additions as well as a number of enhancements. LAGAN Knowledge Management —introduces a new knowledge platform, user interface, and search tool. LAGAN Employee Mobile— allows public sector workers to easily view, accept, update, and close cases while in
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