Concierge and Information Desk

Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.

Visitor Lounges

There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.

The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.

MyBSWHealth

Financial Assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

For those who do so, you may proceed to the concierge desk where they will verify your identity and escort you to the pre-operative area.

A nurse from the pre-admission testing office will call you before surgery to review your medical history. To help make things run more smoothly on your day of surgery, you should anticipate the call two to seven days before surgery.

During the pre-admission testing call, a registered nurse will review:

Anesthesiology

Anesthesiologists are trained in the safe delivery and management of medications that put you to sleep temporarily and help manage your discomfort during recovery. Anesthesiology specialists are skilled in the delivery and management of medications to ensure you are properly sedated during your operation and are comfortable afterwards.

Back and Spine Care

Baylor Scott & White Health offers sophisticated solutions for back pain. Here, you have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff.

We provide both surgical and non-surgical treatment for conditions that include, but are not limited to:

Behavioral and Psychological Health

Baylor Scott & White provides diagnostic and therapeutic services aimed at helping you develop strategies for coping with illness, improve health outcomes, enhance quality of life and overcome emotional problems associated with illness. Treatment helps the biological, psychological, behavioral and social factors known to cause or worsen illnesses and disability.

Breast Imaging

All four of Baylor University Medical Center Breast Imaging Centers have earned the designation of Breast Imaging Center of Excellence by the American College of Radiology, Commission on Quality and Safety and the Commission on Breast Imaging.

We perform more than 60,000 breast imaging procedures annually

We detected more than 2,500 breast cancers in the last five years

Our imaging procedures are reviewed and interpreted by board-certified radiologists on the medical staff at Baylor Dallas who specialize in breast imaging

We collaborate with Baylor Charles A. Sammons Cancer Center at Dallas to provide education and diagnosis about breast cancer and many other breast health issues

We offer advanced well woman​ and diagnostic procedures, including fully digital mammography units and 3-D mammography

Cancer Care

All forms of cancer are treated at the Baylor Charles A. Sammons Cancer Center at Dallas. Within the cancer research and treatment centers, multidisciplinary clinical teams focus on developing optimal and personalized treatment plans for high-risk patients and the most complex cases within cancers such as:

Pancreas

Neuroendocrine system

Lung, colon and rectal system

Skin

Hematologic malignancies such as leukemia, lymphoma and myeloma

Breast and gynecologic area

Genitourinary area such as bladder, kidney and prostate

These Research and Treatment Centers are designed to apply advanced medicine, clinical research, and targeted therapies to specific cancer types, and perform high volumes of surgeries and treatments in their subspecialties, making them proficient in specific areas of cancer treatment and destination centers of excellence. In addition, they collaborate through tumor board conferences and research underway at the Swim Across America Innovative Clinical Trials Center. With Baylor Scott & White Research Institute, Texas Oncology and U.S. Oncology, the cancer center offers patients access to more than 150 national clinical trials and innovative cancer treatments.

Baylor Charles A. Sammons Cancer Center at Dallas offers several programs through the Virginia R. Cvetko Patient Resource Center to help you and your loved ones understand and manage the physical, emotional and spiritual challenges of cancer. These services include:

Cosmetic and Plastic Surgery

Cosmetic surgery includes everything from body lifts to breast augmentation to liposuction. These procedures can be nonsurgical or surgical and reshape normal structures of the body ​to improve appearance. We work with you to help determine the right procedure for you based on your unique needs and circumstances, and your privacy is always a priority.​

Reconstructive surgery is performed on parts of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors or disease. It is generally performed to improve functions but may also be done to approximate a normal appearance.

Dentistry and Oral Surgery

Dentistry and oral surgery services are provided by specialists on the medical staff including general dentists, oral and maxillofacial surgeons, and prosthodontists. The majority of care is provided in the clinic setting, although the doctors also utilize the operating rooms for special needs patients and major surgery.

Dermatology

Baylor Scott & White Health is dedicated to delivering comprehensive care for skin disorders. Our dermatology care locations are equipped with innovative technology, and we have experienced dermatologists on the medical staff who specialize in skin, hair and nail disease to provide you with personalized care.

Some common skin conditions treated by the dermatologists on the medical staff include:

Diabetes Care

The Ruth Collins Diabetes Center at Baylor University Medical Center offers comprehensive, multidisciplinary clinical services often needed by people with diabetes. Our self-management education programs are recognized by the American Diabetes Association and cover topics that are key to living successfully with diabetes. The Diabetes Center has been recognized by the American Diabetes Association for Quality Self-Management Education. Baylor Dallas has been nationally recognized by U.S. News & World Report as a Top 50 provider of diabetes services.

Ear, Nose and Throat

U.S. News & World Report ranked Baylor University Medical Center among the top 50 hospitals nationwide in treating Ear, Nose & Throat disease. Otolaryngologists, also called ear, nose and throat or ENT specialists, treat diseases and injuries affecting the ear, nose and throat, as well as the head and neck. The Voice Center at Baylor Dallas provides diagnosis and surgical or rehabilitative services to treat a variety of voice disorders, including specialized high-resolution imaging of the larynx (or voice box) and laryngeal videostroboscopy to analyze the biomechanics of the vocal fold (or vocal cord) vibration.

Emergency Care

Baylor University Medical Center is a comprehensive Level I trauma center, one of only three adult trauma centers in Dallas, covering 21 counties (18,000 square miles) and five million residents. The trauma services division has dedicated trauma and stroke teams, providing 24-hour coverage of emergency services. The Riggs Emergency Department, with more than 75,000 square feet and 85 patient treatment rooms, has dedicated areas specifically for trauma care, physician referral and minor emergency care.

Endocrinology

Endocrinologists on the medical staff at Baylor Scott & White Health study and treat problems with the glands. Baylor Scott & White is com​mitted to ongoing research, innovative treatment and the development of management programs to help treat diabetes.

Some common conditions treated by endocrinologists on the medical staff include:

Epilepsy and Seizures

The Baylor Dallas Epilepsy Program is designated as a Level III Epilepsy Center by the National Association of Epilepsy Centers because of its advanced capabilities in diagnosing and treating the most complex forms of epilepsy. The program’s experienced, multidisciplinary team includes a highly trained neurologist on the medical staff who is board certified in epilepsy, as well as board-certified neurologists, neurosurgeons, neuroradiologists and nuclear medicine specialists. The Epilepsy Program’s six-bed Epilepsy Monitoring Unit offers innovative diagnostic and treatment technologies:

High-resolution MRI, MR spectroscopy, functional MRI and PET scanning

Non-invasive brain mapping to identify the brain area where seizures are originating

Continuous video electroencephalography (EEG)

ictal SPECT and intracranial electrode monitoring

Wada testing

Esophageal Diseases

The Center for Esophageal Diseases at Baylor University Medical Center features gastroenterologists, interventional endoscopists, laryngologists, esophageal surgeons and thoracic surgeons on the Baylor Dallas medical staff who have focused expertise in diagnosing and treating disorders of the esophagus.

Foot Care

Podiatrists on the medical staff at Baylor Scott & White Health diagnose, evaluate and treat a wide range of conditions that affect the foot, ankle and lower leg. Podiatrists are also part of a medical team that addresses more complex health concerns such as diabetes, arthritis and sports injuries.

Genetics

At Baylor Scott & White Health, we offer genetic services to help you understand your genetic risk for certain conditions, such as cancer and heart disease, and tailor treatments based on your unique needs.

Genetic Counseling

The genetic counseling services at Baylor University Medical Center offer certified genetic counselors and physicians specializing in medical genetics to help assess an individual's likelihood of having an increased risk to develop certain types of cancer, heart disease or other conditions.

For appropriate patients, genetic counselors on staff at Baylor Scott & White will review personal and family medical information and construct and analyze a medical family tree (pedigree). They will calculate a risk assessment and perform specialized genetic testing when indicated. If a patient tests positive for a genetic mutation that could lead to disease, counselors discuss guidelines for continued monitoring and screening, prevention options, inheritance patterns, education about research opportunities and a report interpreting their test results.

Heart and Vascular

Heart and vascular services are offered to patients at both Baylor Dallas and Baylor Scott & White Heart and Vascular Hospital – the first North Texas hospital dedicated solely to the care and treatment of heart and vascular patients. Baylor Dallas’ Heart and Vascular Institute, in partnership with Baylor Scott & White Research Institute, coordinates more than 50 research studies involving cardiac surgery, cardiology, cardiac and vascular intervention, electrophysiology, vascular surgery and cardiovascular disease prevention.

Baylor Dallas was also the nation’s first hospital to receive the Gold Seal of Approval™ from The Joint Commission for the Ventricular Assist Device (VAD) program.

Headache Center

The Comprehensive Headache Center provides diagnosis and treatment options for people who experience severe or recurring headaches. We offer many different avenues for treating headache conditions, including behavioral therapy, nerve blocks, as well as an Infusion Center for special IV medications.

Hematology

The Blood Cancer Research and Treatment Center at Baylor Charles A. Sammons Cancer Center in Dallas is one of few specialized centers nationally. The center combines the expertise of a multidisciplinary physician team on the medical staff at Baylor University Medical Center to provide a premier destination for the diagnosis, evaluation, research and treatment of blood cancers.

We are dedicated to providing advanced therapies, innovative research and valuable resources to patients diagnosed with hematologic malignancy. The specialists at the Blood Cancer Research and Treatment Center use advanced techniques to provide expert care for blood cancers, including:

Imaging and Radiology

Baylor University Medical Center offers patients many advanced medical imaging procedures at several area locations. All imaging procedure results are read and returned by our highly experienced team of board-certified radiologists on our medical staff within 24 hours – usually the same day. In addition, we are accredited by the American College of Radiology in many different imaging procedures.

Infectious Diseases

Baylor Scott & White Health has physicians on the medical staff certified by the American Board of Internal Medicine in both infectious diseases and internal medicine. Infectious disease physicians are also trained in outpatient antibiotic infusion and travel medicine.

Inflammatory Bowel Disease (IBD)

The Inflammatory Bowel Disease Center at Baylor University Medical Center supports patients in managing inflammatory bowel disease is to minimize progressive bowel damage from inflammation. Treatment options, including medications and surgery, will depend on the symptoms, prognosis and severity of the disease. We offer patients:

Inpatient Medicine and Hospitalists

Hospitalists, also known as inpatient medicine physicians, specialize in general medical care for hospitalized people. A hospitalist will provide care upon your hospital admission and will continue the care during your stay. The hospitalist handles admissions, coordinates diagnostic tests, works with your primary care physician and helps with your discharge.​

Joint Replacement

Baylor University Medical Center has earned The Joint Commission’s Gold Seal of Approval® for Advanced Certification for Total Hip and Total Knee Replacement. The advanced certification is for Joint Commission-accredited hospitals, critical access hospitals and ambulatory surgery centers seeking to elevate the quality, consistency and safety of their services and patient care. Joint Commission experts evaluated compliance with advanced disease-specific care standards and total hip and total knee replacement requirements, including orthopedic consultation, and pre-operative, intraoperative and post-surgical orthopedic surgeon follow-up care.

The Joint Wellness Program at Baylor University Medical Center is designed to provide comprehensive care for patients who undergo joint replacement. Our patient-centered and compassionate approach can help you return to normal, active living.​ Our program features a designated unit within the hospital that includes all private rooms. We offer one-day joint replacement, anterior hip replacement, joint revision surgery​ and more. Your care is delivered by a dedicated staff specially trained in orthopaedics.

The Complex Joint and Musculoskeletal Tumor Program at Baylor University Medical Center offers a comprehensive, multidisciplinary approach to diagnosing and treating musculoskeletal disease, including bone and soft tissue cancer. As a recognized leader in both orthopedics and cancer care, the Complex Joint and Musculoskeletal Tumor Program offers a wide range of services.

Kidney Disease

At Baylor University Medical Center, we have a large team of nephrologists (doctors who specialize in kidney and renal disease) on the medical staff and have been nationally recognized for excellence. When transplant is needed, the Annette C. and Harold C. Simmons Transplant Institute at Baylor University Medical Center brings more than 30 years of experience in one of the largest programs in Texas and offers living kidney, paired kidney and deceased kidney donor transplants.

Liver Disease

Through the Annette C. and Harold C. Simmons Transplant Institute, we were one of the first of three centers in the U.S. and have grown to be one of the largest multi-specialty transplant centers in the nation with a global reputation for quality care. Our liver transplant program is internationally recognized as a pioneering program in liver transplants and anti-rejection treatment, as well as hepatitis B and C research. In addition, our living donor liver transplant program is among the top five in the nation and one of only two programs in Texas. And with outreach locations throughout Texas, we are bringing over 30 years of experience treating patients with advanced liver disease to you.

The surgeons on the medical staff at Baylor Scott & White Health are internationally renowned experts in the field of liver transplants and have published and presented some of the most groundbreaking research in national medical journals and at international professional symposiums.

Lung Care

The Martha Foster Lung Care Center at Baylor Dallas has physicians on the medical staff including board-certified pulmonologists and allergists, supported by a staff of registered respiratory therapists and registered nurses. The Center provides comprehensive lung care services, including diagnosis, treatment and education of acute and chronic respiratory and pulmonary disorders.

At the Center for Advanced Heart and Lung Disease at Baylor University Medical Center, patients may receive comprehensive services all located under one roof which includes an evaluation by an advanced disease pulmonologist, diagnostic imaging, lung function testing and lab services.

Memory Center

Baylor Neuroscience Center's AT&T Memory Center is an outpatient program located at 9101 N. Central Expressway in Dallas. The sole purpose of the center is to help the patient by evaluating their memory and determining if they have a memory disorder. There are many different causes of memory disorders, including vascular disease, Alzheimer’s disease, as well as others. Once a diagnosis is made, the center strives to provide the most comprehensive care available to the patient and their family. If you think that you are experiencing memory loss and would like to schedule an appointment, call 214.818.5765

This nationally recognized center of excellence is also home to the region’s first nationally certified stroke program.

Baylor Dallas is home to a nationally accredited comprehensive stroke center. This designation recognizes the medical center for having the staff, expertise, programs and advanced tools necessary to provide rapid diagnosis and treatment of stroke to improve outcomes and reduce brain damage in stroke patients.

Neurosurgery

The Pituitary Center at Baylor University Medical Center specializes in the incision-free surgical removal of tumors affecting the pituitary gland. Unlike traditional pituitary surgery, which typically involves an incision in the nasal cavity or face, the skilled team at the Pituitary Center is able to remove nearly all pituitary tumors – no matter the size or shape – through the nose using an endoscope. The Pituitary Center performs dozens of pituitary tumor removal procedures annually, delivering quality results with high patient satisfaction scores. Removing both functional and non-functional pituitary tumors with an endoscope rather than a traditional approach offers patients several benefits:

No scarring

Shorter hospital stay (two or three days versus a week)

Quicker recovery once home

Less pain ​​

The Skull Base Center at Baylor University Medical Center is one of the few places in Texas that offers comprehensive treatment for the large variety of often complex conditions and tumors in and around the various compartments of the skull base. A commitment to minimally invasive surgery has allowed the creation of surgical techniques that help achieve the goals of preserving function and maximizing the quality of life for patients. Priorities of the Skull Base Center:

Orthopedics

At the Baylor George Truett James Orthopaedic Institute, the orthopedic care team combines clinical care, research and patient education to diagnose, treat and provide follow-up care for orthopedic conditions. In addition to performing traditional evaluation, treatment and surgical services, orthopedic surgeons on the medical staff at Baylor University Medical Center also take part in several specialty programs: The Shoulder Center; Hip Preservation Center; Total Joint Replacement Program; Joint Wellness Program; Orthopedic Trauma and Limb Salvage Program; and Musculoskeletal Tumor Program.

Baylor Dallas is home to one of four Level I adult trauma programs in North Texas. Our seven fellowship-trained orthopedic trauma surgeons on the medical staff are highly experienced in treating complex orthopedic injuries, no matter the cause. The specialized care provided by the orthopedic trauma team at Baylor Dallas includes comprehensive treatment of severe musculoskeletal injuries and orthopedic trauma, including:

Scoliosis Care

Baylor Scott & White Health gives new hope to people suffering from the pain and disfigurement of scoliosis — ​​even those who previously thought their condition was untreatable.

Treatment for scoliosis often includes observation, bracing and surgery. If surgery is needed, we have physicians on the medical staff who specialize in advanced surgical options to straighten spines curved due to scoliosis.

Sleep Disorders

Help for sleep disorders is available at Baylor Scott & White Health. Our sleep program is dedicated to alleviating symptoms and improve sleep patterns and daily life for people with sleep disorders. We offer a full range of up-to-date diagnostic and treatment procedures as part of our comprehensive care program to help you get back to sleep.

To diagnose and treat sleep disorders, experts at Baylor Scott & White may use a variety of sleep studies and treatment methods, including:

Spine Surgery

Our team excels in using a wide range of minimally invasive techniques to perform simple and complex brain and spine surgery. Procedures are performed in advanced operating rooms equipped with innovative technologies such as real-time imaging and pinpoint navigation software. The brain and spine specialists on the medical staff at Baylor University Medical Center help patients recover from back and brain injuries due to trauma, sports or any other cause. Our specialists also have extensive background managing degenerative brain and spine conditions, as well as fighting cancer, and other neurological conditions such as:

Supportive Palliative Care

Our supportive palliative care services help you face the complex physical, psychological, social and spiritual problems that often accompany advanced illness. The supportive palliative care team includes physicians, nurses, chaplains, occupational therapists, social workers, pharmacists, nutritionists, speech therapists, music practitioners and volunteers. These dedicated team members are trained to help you with the issues you may face in dealing with a critical illness.

Surgical Services

Baylor University Medical Center provides a full spectrum of general and specialty surgery services. Baylor Dallas has 50 operating rooms and performs approximately 25,000 surgical cases per year. Physicians on the medical staff at Baylor Dallas are trained in the latest techniques, including advanced laparoscopic procedures, robotic surgery and enhanced recovery after surgery.​

Baylor Dallas has offered robotic surgery longer than any other hospital in North Texas, using the equipment in more than 2,000 multispecialty cases. Nearly 40 surgeons on the medical staff use robotics with camera-guided technology, increasing precision for delicate or complex surgeries.

Thoracic Surgery

The Department of Thoracic Surgery and Lung Transplantation at Baylor University Medical Center is dedicated to excellence in the field of thoracic surgery. Surgeons on the medical staff have world-renowned reputations in thoracic oncology, minimally invasive surgery, esophageal disorders and lung transplantation. Our advanced treatments provide you with quality outcomes and are coupled with compassionate care. Surgeons on the medical staff offer fast access and treatment, as well as complete follow up, coordinating all aspects of your care and working closely with your other physicians. The Department of Thoracic Surgery and Lung Transplantation focuses exclusively on the treatment of noncardiac chest disease.

Transplant Services

The Annette C. and Harold C. Simmons Transplant Institute at Baylor Dallas is a national leader in solid organ transplantation and, in partnership with the program at Baylor Scott & White All Saints Medical Center – Fort Worth, is one of only three programs worldwide to have performed more than 4,000 adult liver transplants. Since the program’s inception in 1984, transplant surgeons on the medical staff have performed more than 11,000 transplants, including liver, kidney, pancreas, heart and lung, small bowel, and blood and marrow transplants. Through Baylor’s transplant research program, physicians participate in more than 120 transplantation research protocols. In fact, many of the medications used as standard therapy today are a result of research conducted at Baylor Dallas.

The Baylor Dallas Transplant Immunology Laboratory (TIL) is a full-service, 24/7 histocompatibility and transplant immunology lab accredited by the American Society for Histocompatibility and Immunogenetics & College of American Pathologists in all clinical areas and all testing technologies. The TIL performs an extensive menu of high complexity testing to support solid-organ, tissue and hematopoietic cell transplantation related clinical decisions. The TIL uses and develops innovative technologies and was the first laboratory in the state of Texas accredited for next-generation sequencing for both HLA and KIR genotyping. It is also actively engaged in translational research and multicenter clinical trials that are supported by extramural funding.

Bone Marrow Transplant

The Blood and Marrow Transplant (BMT) Program at Baylor Charles A. Sammons Cancer Center at Dallas, on the campus of Baylor University Medical Center, has grown to be one of the largest and most comprehensive blood and marrow transplant programs in the state of Texas and in the nation. Over the program’s 35-year history, close to 6,000 transplants have been performed. The BMT program at Baylor Dallas performed North Texas’ first adult marrow transplantation in 1983 and the first matched unrelated donor transplantation in 1988. The six BMT specialists on the medical staff of Baylor Dallas, have more than 130 years combined experience in the field and are dedicated exclusively to the treatment of cancer and blood disorders.

Heart Transplant

The heart transplant program at Baylor University Medical Center is the top center in Texas for volume and one of the top ten in the country. ​Baylor Dallas was the first hospital in North Texas to use an artificial heart as a "bridge to transplant." Our team of cardiac specialists aggressively pursues ways to save lives, with a remarkable median wait time of eight ​days for status 1A heart transplant patients from the time they are listed to transplanted. We are a dual listing program to increase the patient's possibility of receiving a transplant.

Lung Transplant

The Advanced Heart and Lung Disease Center at Baylor University Medical Center offers comprehensive care for patients who need outpatient evaluation, diagnostic imaging services, educational consultation and diagnosis and treatment of complex and/or chronic conditions of the heart and lungs – all in one convenient location.

The amyloidosis program at the Center for Advanced Heart and Lung Disease at Baylor University Medical Center specializes in caring for those with this complex condition. We are one of a small number of programs in the nation dedicated to the treatment of amyloidosis.

Weight Management and Surgery

Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.

We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.

Wellness and Fitness

We take a comprehensive approach to fitness and nutrition at Baylor Scott & White Health. We're here as a resource to help you achieve your specific health goals.

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. From group exercise to nutrition counseling, we are focused on your wellness.

Women's Health

Baylor University Medical Center offers an extensive array of services that address the full range of obstetrical, gynecological, urogynecological, breast, hormonal and aging issues facing women today. Our specialized women's health services​ and friendly, compassionate medical team can help women of all ages and stages of life achieve optimum health through special women's programs. We are recognized by U.S. News and World Report as one of the nation's top 50 gynecology programs. In addition, Dallas Child magazine readers voted us Best Place to Have a Baby.

Baylor University Medical Center serves as a regional destination for women faced with high-risk pregnancies and critically ill newborns with a Level III Neonatal Intensive Care Unit (NICU), the highest level of care available. Baylor Dallas’ Maternal and Neonatal Transport Teams are available 24/7 and consist of specialized registered nurses and respiratory therapists with advanced training in maternal and neonatal intensive care. Baylor Dallas offers a 30-bed dedicated antepartum unit and a high-risk labor and delivery unit, both equipped with advanced technology and an entire team focused on the long-term care of both mom and fetus. Baylor Dallas’ advanced skilled labor and delivery registered nurse (RN) transport team provides services for high-risk pregnancies, including fetal anomalies; pregnant women with critical medical conditions; and premature labor.

The new and improved Women and Children’s Center features all private rooms with hardwood floors and a daybed for dad. Designed to create a calming, relaxing environment—and thoughtful technological touches like flat-screen TVs with DVD and a work area with wireless Internet.

Wound Care

The Comprehensive Wound Center at Baylor University Medical Center focuses on the evaluation and treatment of chronic wounds using advanced wound care technologies, as well as traditional medical and surgical therapies. We provide Inpatient and outpatient treatment. Our collaborative approach combines hyperbaric oxygen therapy, advanced technology and treatments to provide total care to patients with chronic wounds.