How do I add the Best Answer button to my incident workspace?

Environment:

SmartAssistant Autotuner, Best Answer

Resolution:

SmartAssistant contains an autotuning feature that reviews the effectiveness of your current configuration and automatically makes adjustments and suggestions to improve results. A tuned, optimized SmartAssistant can improve incident deflection rates and produce information that can be used to refine the knowledge base and provide guidance to agents. The autotuner enhances the search algorithm by closely tracking answers that have been appended to the incident thread as a link or text, or that an agent has explicitly identified as the answer that best resolved an incident.

In order to identify an answer that best resolved an incident, you must first have the 'Best Answer' button to the ribbon in an incident workspace. This is generally enabled by default in the standard incident workspace:

However, if it is not, use the steps below to enable it within the ribbon: