If you wish to purchase products from the Bucktrouts website you can only do so on the terms and conditions set out below, and by ticking the Terms and Conditions button at the time of ordering you are agreeing to be bound by them. They are designed to be fair to you and to us, if you are in any doubt or require further information before ordering do not hesitate to contact us.

Any changes to the Terms and Conditions will be updated by this posting.

There is always the possibility of an error on our website. In the event of a price or typographical error clients who have purchased goods online will receive a full refund. We reserve the right to cancel any order before fulfilment.

Alcohol sales

We are rigorous in the enforcement of the law concerning the prohibition of sales of intoxicating alcohol or tobacco to persons under the age of 18.

The law in Guernsey bans such a sale, and accordingly we will not deliver intoxicating alcohol or tobacco to anybody who appears to be under the age of 18.

In the case of a gift, the recipient must be 18 years or over and have proof of age, should we require it.

In the event of an order being placed by a person under the age of 18,or on behalf of a person under the age of 18 with an intent to supply, we will report him/her to the authorities.

We will not deliver alcohol or tobacco or release these products for collection to anyone who is, or appears to be under the age of 21 without a valid PASSPORT as identification. We reserve the right to decline any order relating thereto.

We will not credit or exchange alcohol or tobacco, unless a valid receipt is supplied and any such transaction is solely at our discretion.

Customer Satisfaction

If you are dissatisfied with our performance in any way, please contact us.

We aim to deal with all enquiries fairly, confidentially and quickly. We try to resolve most issues immediately, but where this is not possible; we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please contact us.

Prices and Payment

All prices are quoted in pounds sterling.

We accept payment by Visa and MasterCard

Returns

If some or all of the products are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned for any of the reasons within 7 days from delivery. All refunds at our discretion.

Wine is an agricultural product and runs out from time to time. If you order a wine which is out of stock, we may change the bottles, but we never use this as an opportunity to advertise a good wine and replace with an inferior wine. We promise that we will only ever replace with an appropriate option. If you ever have cause to disagree with our choice of replacements, we will give you a credit for any of the bottles that we have switched, no questions asked.

We may accept the whole or part of your order, both in respect of the kind of products and quantity of products ordered. The price will be reduced accordingly

Right To Terminate

We reserve the right to close your account, if we feel you have not kept to our terms and conditions.

The site is provided to you free of charge, “as is”. ........ uses its best endeavours to maintain the site, but is not responsible for the results of any defects in it, or for any losses or damages (direct, indirect, consequential, punitive or special) that may result from defects of any sort, whether relating to the law of contract, or tort, or otherwise. You should not assume that the site is free from error or interruption, or that it will be suitable for the particular purpose.