Please note that you will meet your driver waiting for you in the arrivals hall of the Airport, walking outside of the baggages claim, holding up a sign with your name on it. In case your luggages will be lost please come outside to advice your driver so he will not leave without you, and we will not charge you any extra fees for the delay. The customs police will allow you to re-enter the lost and found zone.
For the arrivals at the Train Station you will meet your driver at the beginning of the arrival platform, holding up a sign with your name on it.

Where do we meet our driver at the cruise terminals?

At the NAPLES port you will meet your driver waiting for you coming out of your ship and walking outside of the terminal passengers.
At the SALERNO, CIVITAVECCHIA and LIVORNO ports, you will meet your driver waiting for you just coming outside from your ship.
At the SORRENTO and AMALFI ports you will meet your driver waiting for you just coming outside from the tender boat of your ship (because your ship will be off shore due to the small size of the Sorrento port).
If will be difficult to find your driver, please call us at +39 338.121.5116 or +39 334.943.1459 (instead than dial +39 you can dial 0039 and then one of the mobile number supplied).

Is napoli centrale and napoli piazza garibaldi the same place?

Yes it is the same place, infact Napoli Centrale is the name of the train station where your train will arrive and it is located in the "Piazza Garibaldi".

How can we make a reservation?

You can book our limousine services sending us a directl email at the address: info@sorrentolimousineservice.com supplying all the useful travel informations and details to secure your reservation, then we will reply and confirm your booking.

What's the method of payment?

We accept only CASH payment in EUROS at the end of each service according to the quoted rates. We don'accept Credit Card payment or pre-payments. We accept PRE-Payments of the total amount of the services booked through a Bank Transfer.
Please note that it is required a full pre-payment through Paypal in case you will book just transfer services from Naples Airport to Sorrento or any other destinations on the Amalfi Coast and return.

Do we have to pay a deposit?

Only to secure your reservation for private tours from Naples train station (coming from Rome), from the Sorrento port (ferry coming from Capri) and for shore excursions from Naples, Salerno, Sorrento and Amalfi seaports we require a small deposit of 100 Euros payable by your CREDIT CARD through PAYPAL.
Please note that it could be required a full pre-payment through Paypal in case you will book just transfer services from Naples Airport to Sorrento or any other destinations on the Amalfi Coast and return.

Do you have a cancellation policy?

Cancellation fee will be charged only if you will fail to cancel your reservation up to 7 days before the day of the service required. If it is not done in these terms, we reserve the right to debit the deposit of 100 Euros (that we have required during the booking process) as a “no show fee”.

Will we be charged in case the ship will not dock at the assigned port?

In case your ship will not dock in the assigned port due from unforeseen circumstances we will be able to reschedule the tour from the new port of destination (in case you will dock in the same region) otherwise we will refund your deposit of 100 Euros and you will be not charged!

Is the price quoted on single person or per vehicle?

Our prices are not based on a single person but on the specific vehicle service.

Is it possible to bring for us baby-seats or boosters?

If you will communicate to our office prior of your reservation via mail that you need a baby-seat or baby-booster for your infant we will provide it in the Vehicle without the worry to bring your's with you.

Does the driver speak in english?

All our drivers speak very fluent in English so there will be absolutely no issue in communications.

What is included in yout fees and what is not?

ENTRANCE FEES to the historical sites (Museum or Archeological sites) and OFFICIAL LICENSED GUIDES are not included in our fees.
We strongly suggest that all our Clients pre purchase tickets to the Vatican Museum in Rome by clicking on the link: www.vatican.va to avoid to wait in line during the day of the tour. Please note that the Vatican Museum and the Sistine Chapel are closed on each Sunday except the last one of the month. The Basilica of St. Peter’s is always open so you will be able to visit it and if you are lucky enough you might be able to see the Pope since he gives a Blessing on this day. When the Vatican museum is closed it will be replaced with a visit to the catacombs or something else you would like to see. The tour is very flexible so we do not follow a strict itinerary and if you have any suggestion we will be happy to satisfy it.
LUNCH and GRATUITIES are also not included in our fees.
GRATUITIES (or TIPS) in Italy are never mandatory but always well appreciated and will be up to you depending on the quality of the service received and your grade of satisfaction. Generally a good TIP range from 10% to 20%.
In OUR FEES are included PARKING, FUELS, TOLLS, TAXES and ENGLISH SPEAKING DRIVER for the day.

What's the difference among tour guide - driver guide - tour escort?

For people who are booking private tours for the first time, we want to help you with a little clarification. A DRIVER GUIDE andTOUR GUIDE are not the same. It is an your advantage when you book a private tour to understand the difference and know in advance what you are paying for.
A TOUR GUIDE has a license. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history.
A DRIVER GUIDE is not licensed, has not attended “guide” school, and has not the permit to accompany you inside the site to tell you about the history. Many drivers are just as well versed in the area history as the guides. The difference of course is that they will tell you the facts before you go inside depending from their good wealth of Knowledge.
TOUR ESCORTS also never accompany you into the historical sites, except in the case of emergency but they are training to become a guide so they will also have a good wealth of knowledge ( we usually suggest them especially for a tour with a Sprinter Minibus up to 8 people until 18 people).

How much time will we have to visit the highlights of the campania region?

Please note well that in case the plane or train is delayed, or your luggages are lost at the Naples or Rome Airport and you must wait at the "lost and found office", we will have 1 hour of tolerance from the expected arrival time and after you will be charged 25 Euros each waiting hour. In case of lost luggages it must be also your care to send somebody in your party outside of the custom area to advise the driver of this further delay or call directly at our mobile numbers that you will receive during the booking process because our driver will never leave the Airport without you!

Are the services confirmed in case of bad weather?

Please note well that we will provide anyway our services (Tours and Transfers) despite bad weather.
In case you want to change the date of the service, we could allow it (or not) depending on our vehicles availability (generally it is no possible to change in the last 48 hours but you can make a try).