(e)merge Blog

When it comes to the idea of quality in healthcare, there are numerous opinions on what is truly being discussed. Setting a goal of improving quality, while important, is much too broad. To improve quality as a whole, an organization must dive into all aspects of operation. Is quality timely communication with the parents of

Healthcare is an industry based on constant need. The security of the healthcare market comes from the idea that everyone needs and will continue to need health care. However, accepting this concept as a means on job security and a right to avoid enhancing your organization will bring about the downfall of your practice. Here

This past weekend, I found myself spending Saturday afternoon in the waiting room of a local Urgent Care clinic as a family member saw a physician. While I can report back that the physicians were spectacular, I cannot say the entire experience was grade A. When we arrived, the large waiting room was full of

For those that were unable to join us this past Friday, the 23rd; we sat down for a great webinar conference call hosted by HIMSS. During this call, we discussed a variety of experiences related to using technology and patient portals within the practice and hospital setting to increase patient engagement and enhance patient education.

Over the last few months, I have experienced something wonderful at two of our local Panera locations here in Kansas City. On occasion, if I end up near one of these locations, I will pop in mid-morning for a quick cup of coffee to go. Recently, when I have done so, I have been told

As we move through our days and fall into routines, we often forget to appreciate the actual patients we serve. The elderly woman that loves to chat, the child you’ve watched grow up, all of these patients are choosing to come see you and your organization. When is the last time you said a genuine

When it comes to social media, practices are often first driven to Facebook as an entry point. Facebook is a great platform to begin with and can lead to a wide range of engagement in the form of question/answer, promotion and basic interaction with patients. However, if your practice is looking for a more wide

Marketing a healthcare practice and continuing to share information regarding the physicians, technology and services is a vital piece of the strategy when it comes to increasing patient volumes. However, the main ingredient to success when it comes to business, especially healthcare, is word of mouth referral. While we know this to be true, I

When it comes to social media, HIPAA fines are real and can be quite large. Using social media as a practice does of course present some upfront risks, but many fail to remember what their employees are doing online also can hurt the business. As a healthcare organization, it is imperative to address a social

When searching for local businesses or examining potential clients online, I always perk up when I see they have a social presence. Seeing the familiar Twitter or Facebook icon immediately catches my attention and drives my click. Here, I know I will be able to learn more about the business, not only from a basic