バイリンガルデスクトップエンジニア/Desktop Engineer (Finance)

Job Description

Description

New Opening working in the front office user support team at a major global financial institution. PRINCIPAL DUTIES AND RESPONSIBILITES • Provide on-site technical support for desktop PCs – both software and hardware • Physically set up computers and software system installation • Perform basic hardware moves and changes • Record and manage all incidents and requests in ticket-tracking system • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer • Proactively inform management of trends, significant problems and expected delays. • Provide other IT-related support as required by the business • Test applications as required by the business before rollout