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Shipping and Returns

These terms and conditions of sale are valid for the website www.camperbros.com, which is the exclusive property of CAMPERBROS SRL (CF 07692950723- VAT No. 07692950723), with registered office in Bari (BA- 70124), Via Vito Nicola Di Tullio n. 20, registered in the Register of Companies of Bari No. 07692950723 with REA BA-575213 (share capital € 10,000.00 fully paid up), hereinafter also referred to as "Camperbros". The natural or legal persons, hereinafter also only "Users", who access the site www.camperbros.com, hereinafter only "Site", in order to make a purchase, fully accept these terms of sale. In the event that theUseris a legal person or an individual who acts in the context of his professional or business activity, hereinafter only "Professional", there are limitations with respect to the case in which theUseris a private person acting for purposes unrelated to the company or his professional activity, hereinafter only "Consumer". The distinction betweenConsumerandProfessionalwill be made on the basis of the registration respectively as "Private Account" or as "Business Account"; in any case, the inclusion of the VAT number during registration and/or purchase will result in the forfeiture of all guarantees and all rights recognized exclusively to the Consumer.

PURCHASE The products on the Siteare offered for sale in the form of the offer to the public, pursuant to art. 1336 of the Civil Code. The purchase is allowed toUserswho have reached the age of majority for the order of residence, who are not in one of the conditions of incapacity to contract provided by the law of the country of residence and who are in possession of a valid email address. The prices indicated on theWebsiteinclude VAT; delivery costs are calculated at the conclusion of the purchase, and in any case vary from a minimum of 12 euros to a maximum of 134 euros depending on the EU country in which the items are shipped and based on the weight and size of the pack. To proceed with the purchase, after adding the products to the cart, it will be necessary for theUser tofill in the data for shipping and invoicing, with simultaneous registration to theSite, indicating a delivery destination located within the territory of free circulation of goods of the European Union (so-called Schengen area). The purchase procedure is considered concluded with the payment of the order. Once the purchase procedure has been completed, the system will send theUseran email confirming the order and, in the event that the payment is not made at the same time as the order, an email waiting for payment; once the payment has been received, the system will send confirmation of receipt by e-mail.

CANCELLATIONCamperbrosreserves the right to cancel and/or not follow orders that show incomplete, missing or manifestly untruthful data, reserving the right to contact theuserfor any verification. In case of problems related to the order,Camperbros willinform theUser bytelephone or by e-mail. In any case, due to logistical problems not dependent on the will ofCamperbros, the company reserves the right to cancel any orders with delivery expected in the Canary Islands (Spain). Camperbrosreserves the right to cancel and/or not to follow orders placed byUserswho, due to their history of orders and/or due to the specific characteristics of the order placed, do not give adequate guarantees regarding the fulfillment of contractual obligations and/o do not prove to be correct and diligent in fulfilling them.

PAYMENT Payment of the order can be made directly on theSiteby credit card or PayPal, in both cases on PayPal, or by bank transfer or postal order. Camperbrosreserves the right to wait for accreditation before proceeding with the shipment of the order. Under no circumstanceswillCamperbrosreceive or process data relating to the payment methods used to pay for the order on theWebsite: all data will be directly processed and managed by PayPal (Europe) S.à rl et Cie, SCA and by the parent company, PayPal, Inc.

SHIPPING AND DELIVERY Once the payment is received, the order will be placed in preparation and theUserwill be simultaneously notified by email. All orders are processed within 24 hours of receipt of payment. Delivery is by carrier (UPS or SDA) within 48 working hours of shipment for deliveries in Italy, or within 4 working days for the rest of Europe; in any case,Camperbrosdeclines any responsibility regarding delays between the time of shipment and the actual delivery, not having direct control of the logistics system. Unless otherwise provided, the delivery refers to the street level during working hours. Pursuant to art. 63 of the Consumer Code, any damage to the packaging/package must be immediately challenged by theUserthrough the affixing of a written control reserve on proof of delivery. It is understood that, once the delivery document is signed without any objection, theUserwill be prevented fromany exceptions regarding the external characteristics of the delivered goods. In the event that the carrier has been chosen by theUseroutside of those proposed during the purchase, the risk of damage and loss of purchased products is transferred to theUseralready at the time of delivery to the same carrier, precluding any dispute regarding the external characteristics of what was delivered. In the latter case, any dispute must be made directly by theUseragainst the carrier. In the event that the order is not delivered due to causes dependent on theUser(incorrect address, always absent recipient, incorrect telephone number, etc.), or if theUserrefuses delivery, the shipping costs will be deducted from the refund due to the customer.

RIGHT OF WITHDRAWAL TheprivateUseracting for purposes unrelated to the exercise of the company or his professional activity, has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which theConsumeror a third party, other than the carrier and designated by theUser, acquires physical possession of the goods or, in the case of several products, the last lot or piece. To exercise the right of withdrawal, theConsumeris obliged to informCamperbrosof his decision to withdraw from this contract by means of an explicit declaration (for example, a letter sent by post, fax or e-mail). To this end, you can use the withdrawal type form reachable through thisLINK, but it is not mandatory, or you can fill in and send the withdrawal form electronically or any other explicit statement on theSite: if you choose this option,Camperbros willtransmit to theConsumerwithout delay confirming receipt of withdrawal on a durable medium (e.g. by email).

To comply with the withdrawal deadline, it is sufficient for theConsumer tosend the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. By withdrawing from the present contract,all the payments made toCamperbroswill be reimbursed to theConsumer, including the delivery costs (with the exception of the additional costs deriving from the choice of theUserof a type of delivery different from the less expensive type of delivery standard offered byCamperbros), without undue delay and in any case no later than 14 days from the day on whichCamperbroswas informed of the decision to withdraw from this contract. These refunds will be made using the same means of payment used by theUserfor the initial transaction, unless theConsumerhas expressly agreed otherwise; in any case, theConsumerwill not incur any costs as a consequence of such reimbursement. Reimbursement may be withheld until receipt of the goods or until theConsumerhasdemonstrated that hehas returned the goods, whichever condition occurs earlier. TheConsumeris requested to return the goods or deliver them toCamperbros, without undue delay and in any case within 14 days from the day on which he has communicated his withdrawal from the present contract. The deadline is met if theConsumersends back the goods before the expiry of the 14-day period. The direct costs of returning the goods will be charged to theConsumer; these costs can not be estimated as they depend on the type of item to be returned, shipping country, type of service and shipping courier used. TheConsumeris only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The right of withdrawal is excluded in the case of purchase of goods made to measure or clearly personalized.

GUARANTEE Pursuant to Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 21/2014, all products sold on theSiteare covered by the legal guarantee of conformity. The legal guarantee of conformity operates for 24 months from the date of purchase in the event that theUseris aConsumer, or for 12 months from the date of purchase in the event that theUseris aProfessional. Based on the legal guarantee of conformity,Camperbrosis liable to theUserfor any lack of conformity not found at the time of purchase. The lack of conformity exists when the product is not suitable for the use to which it normally serves, does not conform to the description or does not possess the qualities promised byCamperbros, does not offer the usual qualities and performance of a good of the same type, not is suitable for the particular use intended by theUser- if expressly brought to the knowledge ofCamperbrosat the time of purchase and explicitly accepted by the same company. The lack of conformity that occurs within the warranty terms starting from the date of purchase of the property must be reported within 2 months from the date of discovery. Unless proven otherwise, it is presumed that the conformity defects that occur within 6 months from delivery of the goods already existed on that date. In case of lack of conformity, theUserhas the right to restore, without charge, the conformity of the goods by repair or replacement. TheUsercan askCamperbros, at his option, torepair the good or to replace it, without charge in both cases, unless the requested remedy is objectively impossible or excessively burdensome with respect to the other. Repairs or replacements will be made within a reasonable time by the request of theUser; ifCamperbrosis unable to return the repaired product within the maximum period of 90 days, theUsermay request one of the alternative remedies (replacement, termination of the contract, price reduction).

DISPUTES The European Commission has set up an online platform that provides an alternative dispute resolution tool: this tool can be used by theEuropeanConsumerto resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated in the network and/or deriving from the same. Consequently, if theUseris aConsumerestablished in Europe, he can use this platform for the resolution of any dispute arising from the online contract stipulated on thisSite. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr If the Jurisdictional Authority competent for civil disputes should be seized, in the event that theUseris aConsumer, ie a private individual acting for purposes unrelated to the exercise of the company or his professional activity, the unavoidable territorial jurisdiction is of the judge of the place of residence or domicile of theConsumer, if located in the territory of the Italian State; in all other cases, theUseracknowledges the exclusive jurisdiction of the Court of Bari.

APPLICABLE LAW These terms and conditions of sale are in compliance with the provisions of Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 in their versions in force as of May 16, 2018. In cases of issues or disputes arising from or arising from the interpretation or execution of these conditions, the clauses will be interpreted in the light of current Italian and European legislation, with possible exclusion of the clauses only in conflict with the law and consequent safeguarding the validity of the contract. For anything not governed by these conditions, please refer to the provisions of the Civil Code and the legislation of the Italian Republic and the European Union, as applicable.