In this publication, quick actions are recommended for improving IT systems. Upon implementation, states could save cost and improve efficiencies without making considerable monetary investments or policy changes.

Those recommendations include:

Consolidate physical infrastructure and improve IT asset management.

Use existing IT hardware and software to improve government resource and revenue management.

Analyze and improve procurement process to reduce cost.

Tailor offerings to allow for mobile and wireless accessibility.

Beyond immediate actions, states could also pursue longer-term IT reforms designed to improve communication and coordination efforts across numerous jurisdictions and offer the public greater access to services and information. Long-term benefits could be attained if states share back-office and administrative functions, use technology to evaluate performance and establish continual improvement goals, and leverage the public to better monitor service delivery, detect abuse or fraud.

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The Piper Report blog on healthcare business and policy covers issues in Medicaid, Medicare, and the Affordable Care Act, with articles, interviews, resources, primers, book reviews, and more. Edited by Kip Piper, CEO of Medonomics.