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I get an error message when I try to launch the DIRECTV Phone App. What should I do?

First, check to make sure that you are connected to WiFi, Edge, or a 3G network and have good signal strength (at least one bar). If you believe you are connected but still get the error, try to open a web page in your phone web browser, then wait a few minutes before retrying the DIRECTV Phone App. If you can't open a web page, this means you are not successfully connected to a network.

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