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Job: Director Regional Services

This posting has expired and is no longer available.

Jobing Description

Work with people who care.Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN (R), BEST WESTERN PLUS (R) and BEST WESTERN PREMIER (R) hotels in more than 100* countries and territories worldwide. Now celebrating 67 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Western provides its hoteliers with global operational, sales, marketing and promotional support, and online and mobile booking capabilities. We're an organization that genuinely cares about our staff. Wouldn't you like to work with people who care?

Job PurposeBest Western is looking for a dynamic and innovative individual who can anticipate trends, understands how organizations work and is able to conceptualize an inspired vision for our Regional Services Department. In this key operations leadership role you will achieve and promote Brand improvement objectives by providing Best in Class Brand benefits. Applying your innovative thinking you will also utilize external and internal analysis and consultative skills to present strategy recommendations to upper management with a focus on QA and Brand standards.

Essential Job ResultsAchieves development goals by strategically achieving department and brand objectives. Enhances operational performance by identifying information requirements, analytical tools and metrics. Maintains quality service by establishing and following company standards. Drives continuous improvement by planning and developing strategic services that enhance brand vision and Regional Services. Conceptualize enhancements to Regional Services programs to exceed customer expectations. Maintains and promotes Company programs, policies, and services by developing staff and regularly interfacing with senior management and membership. Ensures a thorough understanding of membership agreements, corporate goals and Company bylaws, rules and regulations. Implements successful hiring and retention practices. Motivates and develops field Regional Service Managers and corporate Regional Services team by assessing strengths and weakness and providing appropriate developmental and training opportunities. Delivers business results by building accountability and trust with Regional Services team and membership. Integrates projects and processes by developing strong relationship and maintain open communications using interpersonal savvy with membership and executive management.

Skills/RequirementsMinimum 8 years hotel General Manager experience including full service, broadly based operations experience. Multi-property ownership experience preferred. Previous experience as a Manager ?Regional Services or equivalent experience required. Bachelors Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience. Master of Business Administration preferred. Sound competition and industry knowledge as well as knowledge of quality control and branding standards within the hospitality industry is required. Intermediate proficiency in Microsoft Office Suite. Strong negotiation and presentation skills. Certified Hotel Administrator (CHA) strongly preferred.