CONFLICT a serious disagreement or argument, typically a protracted one, or an incompatibility between two or more opinions, principles, or interests, or a condition in which a person experiences a clash of opposing wishes or needs

CONFLICT Conflict situation Pretext + = Reasons for occurrence Consequence of inadequate communication development Different aims and ideas Disagreement between two or more parties Correlation of tasks Different life style and experiences

CONFLICT Conflicts by types (consequences) functional dysfunction al The final result is acceptable for everyone More desire for the further cooperation Less working effectiveness No desire to compromise in the future “ the-other-party-being- an-enemy” idea Displacement of interest

Why Conflicts Appear in an Organi zation Expectations of a Company about a Person Expectations of a Person about a Company

5 Ways What a CEO Can Do Competitive style – based on power, means winner and looser in a conflict Dissociation style — lower level of persistence and no looking for co-operation Compromising style – temperate persistence and wish for co-operation Adaptation style – desire for co-operation and lower persistence on decision Co-operation style