What is the single most important driver of success for a company to turn the commercial promise of social media into solid dollars? To find out, we studied 34 organizations from a variety of industries, ranging from providers of telecommunication services, to pharmaceutical manufacturers, to temporary placement agencies, and to direct marketers of consumer goods. […]

U.S. telecom carriers face daunting challenges from device makers, content providers, social networks, and an array of disruptive technologies. But the solutions may not be housed on their own soil. The telecom industry has changed, and the industry dynamics will continue to shift under the pressure from social media and the power of the consumer. […]

This post is part of the HBR Insight Center, The Next Generation of Global Leaders. The world is getting smaller. As new technologies in social media, transportation, and telecommunications bring us closer together, it’s more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and […]

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