I guess you are initiating a project where you have ‘accuracy’ issues in a “Fatal reduction process” and need advice. The project aims at reducing errors caused due to incorrect / incomplete information that have creeped into the process.

As the earlier members stated, please tell us about your project objectives clearly and what you are trying to achieve from this, and someone will surely assist you.

Seems as though you already have a defined problem with measurements for the ‘pain’ alongwith a goal (reduction of errors to less than 3%). This is a good start. I would suggest that you try and get some data around the various fatal reasons that you have listed – Incorrect Tagging, Incomplete Tagging etc.

Once you have those in place, you could fill out a project charter for the overall project as well as measure the intensity of each of these reasons as identified. You might want to only concentrate only on a few important ones, or maybe the whole lot, depending upon volume and reasons you identify at a later stage.

I would suggest that once you have these numbers, talk to the individual teams and try to identify the root causes as to why these errors take place. You could use a number of tools here – the easier ones being fishbones and paretos.

Once that is done, and you have the required numbers from the earlier stage, you need to come up with an improvement plan in acceptance to your process policies and procedures. Very soon you will be on your way improving the process and don’t forget to put a control plan in place.

@ Mohammad – I have done similar project for Inbound Customer Service, i guess i can help you with good inputs. If intersted u can drop me a mail on joshi.ravindra22@gmail.com & then we shall take it forward from there.