CISP Experience Survey

Question Title

The Center for International Services and Programs (CISP) strives to provide students and the campus community with the highest level of customer service. We are continually seeking feedback to learn how to better meet our students' needs. The information you provide here will help us improve our services.

Thank you for your thoughtful responses and for taking the time to complete this short survey.

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1.Based on your interactions with the Center for International Services and Programs, please rate your satisfaction with the:

Very Satisfied

Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Dissatisfied

Very Dissatisfied

N/A

Knowledge of the staff

Knowledge of the staff Very Satisfied

Knowledge of the staff Satisfied

Knowledge of the staff Somewhat Satisfied

Knowledge of the staff Neutral

Knowledge of the staff Somewhat Dissatisfied

Knowledge of the staff Dissatisfied

Knowledge of the staff Very Dissatisfied

Knowledge of the staff N/A

Accuracy of the information from the staff

Accuracy of the information from the staff Very Satisfied

Accuracy of the information from the staff Satisfied

Accuracy of the information from the staff Somewhat Satisfied

Accuracy of the information from the staff Neutral

Accuracy of the information from the staff Somewhat Dissatisfied

Accuracy of the information from the staff Dissatisfied

Accuracy of the information from the staff Very Dissatisfied

Accuracy of the information from the staff N/A

Courtesy of the staff

Courtesy of the staff Very Satisfied

Courtesy of the staff Satisfied

Courtesy of the staff Somewhat Satisfied

Courtesy of the staff Neutral

Courtesy of the staff Somewhat Dissatisfied

Courtesy of the staff Dissatisfied

Courtesy of the staff Very Dissatisfied

Courtesy of the staff N/A

Helpfulness of the staff

Helpfulness of the staff Very Satisfied

Helpfulness of the staff Satisfied

Helpfulness of the staff Somewhat Satisfied

Helpfulness of the staff Neutral

Helpfulness of the staff Somewhat Dissatisfied

Helpfulness of the staff Dissatisfied

Helpfulness of the staff Very Dissatisfied

Helpfulness of the staff N/A

Time it took to resolve your question/concern

Time it took to resolve your question/concern Very Satisfied

Time it took to resolve your question/concern Satisfied

Time it took to resolve your question/concern Somewhat Satisfied

Time it took to resolve your question/concern Neutral

Time it took to resolve your question/concern Somewhat Dissatisfied

Time it took to resolve your question/concern Dissatisfied

Time it took to resolve your question/concern Very Dissatisfied

Time it took to resolve your question/concern N/A

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2.Please rate your overall satisfaction with the Center for International Services and Programs:

Very Satisfied

Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Dissatisfied

Very Dissatisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Dissatisfied

Very Dissatisfied

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3.Did you leave the Center for International Services and Programs with the information you were seeking?

Yes

No

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4.Would you recommend the Center for International Services and Programs to another student?

Yes

No

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5.What was the purpose for visiting the Center for International Services and Programs today?

International Services

Study Abroad

Other (please specify)

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6.What is your academic level?

Undergraduate Student

Graduate Student

Prospective Student

Other (please specify)

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7.What college or school are you affiliated with?

Monte Ahuja College of Business

College of Education and Human Services

Washkewicz College of Engineering

College of Liberal Arts and Social Sciences

School of Nursing

College of Sciences and Health Professions

Maxine Goodman Levin College of Urban Affairs

Cleveland-Marshall College of Law

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8.Please provide us with ideas about future activities, social programming, and/or educational events you would like the Center for International Services and Programs to provide.

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9.Please provide any additional comments:

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10.If you would like us to follow up with you about this survey, please complete (optional):

Name:

Email Address:

Thank you for completing our survey!

If you have any questions regarding this survey, you can contact Harlan Smith, Executive Director of the Center for International Services and Programs: