My Account Got hacked and there is nothing i can do about it?

So i got an email notifying me that my email got changed. I went to submit a ticket that i got hacked and they simply said we need your serial number for the game and your email on the game. Problem is i bought the game online and i can't log into my account so i can't get the serial.... and idk what the email on the account is now!.... So basically i lost my account forever?

No offense but people usually keep their serial number/s. Especially with Digital downloads. In case something goes wrong, or they uninstall a game and want to reinstall it.

As for the ticket, they want the email address you originally used to register (the one that got changed) pretty sure you would know that? As for logging in that wont give you your serial number as it is not stored there. As above you are meant to keep it O.o So i suggest replying with your email you used, your personal details, and telling them you did not save the number and go from there.

The original email sounds like it might have been fake, but definitely call them. This is 100% fixable.

---------- Post added 2012-09-08 at 04:12 PM ----------

Can't tell if trolling or just ignorant to the truth.

I think he needs to get a hold of Arena Net and not Blizzard (thread is in gw2 sub forum). OP: Call up A.net/Blizz and see what they can do, customer support people are usually pretty understanding. Probably worth it to change any other game/email passwords as well to avoid it in the future.

You should have gotten an email with your purchase that contains your serial number.

If you don't have that email anymore, an account recovery may still be possible, but may be more involved (because, basically, ArenaNet will need to have enough evidence that you are the actual account owner and not just another hacker). They will, I think, ask personal information that a hacker would not know, such as the date you registered the account, your RL name, your birthdate, last digits of the credit card number you bought the game with, etc. I.e. stuff that a hacker can't find on your account but that you entered when registering.

you create a support acocunt and put a report in for lost accccount, giving them all the info you have. its on the support page for gw2. Same thing happened to me, it took about a week to get my account back, i had no serial either

yes i got the pre purchase email but no code so how can i use this? Take a screen shot of it?

Screenshot it, yes, why not can't hurt can it? You would of got some sort of purchased/pre purchase confirmation too tho with a code, so it either got deleted accidentally, you have over looked it ? (i move important emails to a new folder in my email) for example, or it went to junk mail perhaps. If for some reason you did not actually get one, then also mention it, but i find that hard to believe.

As someone else mentioned they got their acc back with no serial, so i'm sure you will be fine

That is so precious. You've made my morning so far, I really needed a good fix of laughter to get me through the day. I know I go " Damn it,Bliz! Fix it!" For everything now. The line in store too long? The car engine just broke? The date is late? Exam is too hard? "Damn it, Bliz! Fix it!" You know it.