ITSM meets IT Ops

By combining ITSM and IT Ops, you can analyze incident tickets for insight into root cause, trend and detect anomalous activity, parse unstructured data for hidden patterns, and automatically route incidents quickly and correctly.

4 years running — Gartner Magic Quadrant names BMC an ITSM Leader

“BMC has a broad ITOM portfolio, making it a viable partner for mature I&O organizations that need to extend their ITSM tool.” – Gartner

Remedy + TrueSight

Three steps to faster, more accurate service resolution

Close the ITOM–ITSM communication and process gap by connecting TrueSight monitoring and event intelligence with Remedy Service Management to prevent or resolve issues before they affect your business.

Understand and communicate business impact. If you’ve defined service or application models in your CMDB, incident tickets will be triggered whenever the availability of a particular business service is going to be impacted.