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Off topic, but... to my shame, I don't know the name of the gentleman I spoke to on the phone at Union Mills this morning. Friendly, helpful, engaging, knowledgeable, honest, charming, a total joy to speak with - all for an order worth a tenner. Customer service departments of the world take note - this is how it's done. Thank you, UM, I will be back for more!

Thanks for that, Gideon. I still have to order my two T9s (one BR Black late Crest, one Southern Railway green) and a '700' Class 'Black Motor' (BR Black Late Crest) for you to work your detailing magic on as I keep finding bargain locos. on my list to buy!

Off topic, but... to my shame, I don't know the name of the gentleman I spoke to on the phone at Union Mills this morning. Friendly, helpful, engaging, knowledgeable, honest, charming, a total joy to speak with - all for an order worth a tenner. Customer service departments of the world take note - this is how it's done. Thank you, UM, I will be back for more!

Probably Colin Heard. I think Union Mills is 'just' a man and a boy

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Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Off topic, but... to my shame, I don't know the name of the gentleman I spoke to on the phone at Union Mills this morning. Friendly, helpful, engaging, knowledgeable, honest, charming, a total joy to speak with - all for an order worth a tenner. Customer service departments of the world take note - this is how it's done. Thank you, UM, I will be back for more!

Probably Colin Heard. I think Union Mills is 'just' a man and a boy

I'd bet money on you having spoken to Colin as well. Such a lovely and helpful man, great customer service!