he wasn’t the only one this happened to, though; this article cites two more people who experienced the same behavior, and includes many more details like this:

The Secretary of State calls it ‘operator error.’

“We’ve heard from voters over a number of elections about this,” said Ft. Bend County Election Administrator John Oldham.

[…] He even told the Secretary of State about it years ago and it’s still happening.

It’s an informative article; if you know any Texas voters, send it to them!

So they’re doing something about this, right? Eh, not so much, even though Oldham also said that after multiple attempts, he was able to replicate the issue in his offices. But why?

Sam Taylor, at the Texas Secretary of State’s office, tells 13 Investigates the problem is “user error” and not something their office could fix. Taylor suggests a vendor could or should handle any upgrades, but the state has not asked vendors to do so.