Job Description

Be part of it

This is an amazing opportunity with one of the best companies to work for in all of Portugal! This role is with an international outsourcing company who represent some of the world best known brands. They offer a lively working environment in the stunning city of Lisbon where you will enjoy a year-round Mediterranean climate and endless things to see and do! You will be working with a highly diverse team and benefit from a wide range of employee perks!

Your challenge

Your role within this global company will be to provide Customer Support to people who are facing issues with their subscriptions to the world's leading Internet television service. This will require someone with good listening skills and the ability to problems solve effectively. In turn, you will receive training from a world class international company, and gain international experience within the Customer Service industry. Some of your daily tasks will include:

Communicating with customers in a professional manner via both telephone and e-mail

Providing solutions to issues that customers are facing

Redirecting calls to the appropriate person where necessary

Educating customers on how to solve issues themselves when possible

Working cohesively as a part of a team to meet targets and deadlines

Your resume

Fluent in Arabic and English

Good working knowledge of computers with an understanding of MS office applications

Previous experience within a BPO or contact centre environment would be a bonus