About Us

Oxford Contact Center is a innovative multilingual communication solution for companies wanting to outsource their customer contact support services. We have incorporated value added services and world class technology infrastructure with over 30+ years of expertise. Our specialty in offshore multilingual outsourcing will provide you with the right strategy, manpower, resources and leadership required to best secure your business objectives.

Our offshore customer contact support centers are located throughout Latin America with our sales office based out of New York. While our service coverage is predominately focused throughout North America and Europe, we continue to expand our services around the globe. We offer all of our customer contact support services in a variety of languages allowing our clients the flexibility of serving their traditional English speaking customers while taking advantage of the rapidly exploding US Hispanic Market among other new strategic emerging market opportunities.

Our Parent Corporation isCastle Global Partners and Sister Corporation is Dunhill Worldwide. Together they have managed to become the frontrunners in Global Executive Recruiting, Consulting, Outsourcing, Training, and several other Enterprise Services for some of the world's most prestigious and sought-after companies including the Global 1000, Euro Top 500, Fortune 500 and Inc. 500 elite.

Partnering with us will lower your capital investments plus offer you the flexibility you need to expand your business as fast as you need to.

Our Vision

To continue as leading industry trend setter of multilingual customer contact support and outsourcing services. To lead our industry with new innovations, leading edge technologies, methods, and training to ensure our promise of full lifecycle solutions for our clients and their customers. Our objective is to add value to your customer support operations and treat your customers with the highest degree of courtesy, attention, and integrity. It is our goal to understand and manage the mission critical role that a contact support center plays in driving loyalty among your customers and profitability to your bottom line.

We demonstrate and accomplish this in every call with extreme:

Passion

Respect

Empathy

Integrity

Confidentiality

Dedication

Commitment

Teamwork

Positive-Proactive Attitudes.

Our Mission

To collaboratively consult with our clients and to create tailored and responsive customer service solutions that best fit their needs.
We will provide you with a dedicated and passionate team of experts that will exclusively serve only you and your customers while be committed to improving your business's increasing performance.

Oxford Contact Center will eliminate unwanted stress, confusion, miscommunications, misunderstandings and avoid being distracted from your primary focus of managing your own core business and responsibilities while providing a strategic outsourcing solution.

WE ACHIEVE THIS THROUGH:
Thoroughly understanding your business and specific needs.
Leveraging our knowledge and skills to help you achieve your goals.
Surpassing results and finding new solutions to your challenges.
Exceeding your objectives and expectations along with those of your customers.
Enhancing your customers personal satisfaction and building long term loyalty.

Our Values

Our dedicated leadership team has exceptional people and customer excellence skills, that are completely focused on maximizing quality results with precision and accuracy. We position ourselves as an extension of your business, providing the professional and efficient customer contact support services that optimize the desired return on your investment. All telephone agents are carefully screened, interviewed, tested and background verified, prior to becoming part of our team. After joining Oxford Contact Center our leadership team will continue to monitor and evaluate each employee's individual performance while ensuring the utmost work ethic.

Here are the areas we evaluate on a daily basis with each employee involved on your project and overall as a company.

Call Monitoring and Call Analysis
Scoring calls
Objective measurement
Objective and impartial feedback
Recording and assessment of live data
Real time data
Ability to produce tailored reports in seconds
Multilingual Skills
Quality and accuracy of information received and given

Benchmarking
Objective analysis of service delivery
Comparison to other projects and industry standards
Identification of strengths and areas of development
Actionable feedback
Market and global perspective