1. Might I suggest having better (or any at all) BCP/DRP planning in place in general? I think you'll find that the old adage 'it's easier to ask for forgiveness than permission' is actually patently false, especially in business.

2. I'm disappointed mostly because I signed up for a 1 month trial on September 20th, and if this is the service... I'm not that impressed. And I can assure you that I really wanted to be super duper impressed enough to justify a significant monthly expense.

3. With that said, I totally appreciate the honesty and full explanation of what's going on, because you can't always account for any potential problem. However, if you retain the services (even part time) of a business continuity planner/risk analyst you might be able to better forsee and prevent risks to your service.

I will try to overlook this in deciding whether to commit to the monthly Pro service, as I respect the integrity of owning up to your own mistakes rather than ignoring them, giving a cursory BS explanation, or distributing the blame elsewhere. So thanks for the post! :)