Transportation Providers are required to receive training in the following areas:

Customer Service

Customer Service

Communication Skills

Complaints/Investigations

HIPAA Privacy Requirements

Business Associate Agreements

Title VI Requirements (Civil Rights Act of 1964)

Non-Emergency Medical Transportation Concepts

Gatekeeping

Utilization Review

Sensitivity Training

ADA Requirements

Mental Health and Substance Abuse Issues

Driver/Attendant Standards & Conduct

Wheelchair/Stretcher Training

Pre-Trip Assessment

Wheel Chair Safety

Components & Assemblies

Securing the Wheelchair

Securing the Occupant

System Care & Maintenance

Hands-On Training

Stretcher Operation & Safety

Passenger Assistance

Defensive Driving & Transporting Passengers with Special Needs

Defensive Driving – National Safety Council

AAA Driver Improvement Program (TN)

Vehicle Inspection

Cushion Safety

Reading Traffic Patterns

Special Considerations

Passenger Assistance

Collision Reporting

Risk Management

Medic First Aid/CPR

Adult First Aid/CPR

Basic Plus AED

Spill Kit/Bloodborne Pathogens Training

Mobile Technology

InSight Mobile

We welcome both Providers and Volunteer Drivers to experience the SETI Difference!

Delivering quality transportation is the essence of our business; therefore, we consider our network of contracted transportation providers to be the heartbeat of our operation. Southeastrans, Inc. contracts with over 350 NEMT Providers, credentials over 3,500 NEMT authorized vehicles & drivers, and transports over 3.6 Million trips annually (one-way). (Note: Southeastrans does not guarantee a contract and strongly discourages prospective providers from expending funds for vehicles, insurance, or other contract requirement items prior to formal acceptance into Southeastrans’ transportation provider network.)

Credentialing Process

We begin our partnership with each prospective Provider through the completion of a four-step credentialing process. Providers are asked to (1) complete and submit a Request for Qualifications application, documenting all drivers & vehicles, (2) submit all required business documents, (3) participate in vehicle inspections & driver training, and (4) attend a NEMT Provider orientation.

All interested transportation providers must complete and submit a Request for Qualifications form, Driver List and Vehicle List.

• Southeastrans will review applications to determine if there is a need for new transportation providers in the region where you are located.

• If a need exists within your service area, Southeastrans will contact you for an interview and request that you proceed with Step 2 of the application process.

Step 2 | Submission of Required Documents

If a need exists for transportation services in the proposed area, Southeastrans will request additional documentation to determine if your company meets Southeastrans’ NET Provider contracting requirements.

• The additional areas of documentation include, but are not limited to, the following:

• Current business license

• Verification of liability insurance coverage

• Driver credentials

• Criminal background checks

• Current drug screens for all owners and drivers

Step 3 | Vehicle Inspections and
Driver Training

After the transportation company provides evidence of compliance with all contracting requirements, all vehicles under consideration to operate within Southeastrans’ network must pass a comprehensive safety inspection.

• Southeastrans will schedule vehicle inspections once all the documentation requirements in Step 2 are fully satisfied.

After all vehicles have passed inspections and all drivers have completed the required training, the owner of the transportation company must complete an NEMT Provider Orientation Session conducted by Southeastrans staff.

• This session covers all operational and contracting requirements. The NET Provider contract is signed at the conclusion of this one-day session