Unless you are Cher, Bette or a major league baseball player, retirement is usually not something you come back from.

If you listen to theITSM Weekly Podcast we have been predicting this for some time. Today is truly the end of an era.

Many things contributed to this in my personal opinion. The biggest owner of this is the software companies that decided in lieu of innovation, to just add more child / parent relationships (read ITIL processes).

Ok ITSM software vendors your wakeup call has been issued. Now get back to work and innovate. Here I will give you a head start:

Reader Comments (3)

Thanks for your opinions on this. At first I admit that I had to read the "retired" verbiage twice to make sure I understood what was going on. We only use the word "retired" around here to nicely saw we got rid of something that was worthless. IT services I mean - not talking about people; that would be immensely inappropriate.

My take was now that Gartner saw that ITSM packaged toolsets were more worthy of a Magic Quadrant because "Help Desk" tools alone are no longer viable as a standalone solution for IT. The assumption is that if you are only buying Help Desk tools there's now freeware for that which will fit your organization because it is too small and insignificant to buy the proper ITSM toolset that legit IT orgs are investing in. Sarcasm intended...

I think you are right about the the failure to innovate. I guess that Gartner is tired of yawning every time they have to update the quadrant and is just plain bored with it. Can't say I blame them. Probably the simplest and best answer.