Customer Services

Shipping & Delivery

Shipping & Delivery

Coronavirus (COVID-19) Updates

Due to the Coronavirus pandemic, all online orders are currently experiencing dispatch and delivery delays.

All online orders are currently experiencing delays due to increased demand and social distancing rules applied in our warehouse. We’re sorry we are slower than normal delivering to you and want to thank all of our customers for their patience during this challenging time.

See our latest delivery estimates below. It is also important to note that this is a guide. Your delivery could be further effected depending on each countries lockdown procedure.

UK MAINLAND DELIVERIES

Standard delivery | 5-10 days

Free for orders over £30
£2 for orders under £30

Tracked 48 Hour *
Free for orders over £100
£4 for orders under £100

* Orders placed on Friday afternoon or on the weekend will be dispatched on the following Monday. Major holidays may also affect shipping times.

EUROPE AND REST OF WORLD (sent via untracked airmail)

Europe and Ireland | 20 days
Rest of world | 20-25 working days

Value of Order: £0 – £49.99
Europe: £3.50 | Rest of World: £5.50

Value of Order: £50 – £99.99
Europe: £5.00 | Rest of World: £8.50

Value of Order: Over £100
Europe: £7.50 | Rest of World: £10.50

Please note: if the delivery address is incorrect at the time of despatch, the order will not arrive at the destination and will be sent back to us which will result in longer delivery times.

All orders are usually despatched on the same working day if the order is placed before 9 am. After this time, your order will be despatched on the following day. This excludes weekends and all Public UK Holidays.

If the order is placed after 9 am Friday morning, your order will be despatched from our warehouse on the following Monday. Please see above for the current, revised delivery times.

Privacy & Security

Privacy & Security

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you’ve given us. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We also require a landline telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods.

You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of G.B Kent & Sons Plc. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.

Returns & Replacements

Returns & Replacements

UK Returns & replacements are free and simple. We all make mistakes, we may have sent you the wrong product or you may have chosen the wrong brush. The most important thing is to let us know immediately. Please either call our customer helpline on 01442 232623 or email us on customerservice@kentbrushes.com.

Please note that due to hygiene reasons, your purchase(s) must be returned in the original packaging and in a saleable condition.
Upon return, all items are inspected by our customer services team before your refund is processed.

Ordering

Ordering

Making a purchase could not be easier. Just browse our Catalogue, and click on “add to cart” for items that you wish to buy. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order, such as your name, delivery address, e-mail or phone number.

Payment & Pricing

Payment & Pricing

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Switch/Maestro, Visa and MasterCard. We do not charge for any item until it is ready to ship.

Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.

Promotions

Promotions

Kent reserve the right to withdraw competitions, promotions and discount offer codes at any time.

Where do I add a promotional code?

The promotional code must be registered at the time of purchase by entering the code into the “Voucher Code” box on the shopping basket page.

Your basket contents and value will be re-calculated to account for your promotion. The promotional code can only be used for one order.

The promotional code cannot be exchanged for cash. The promotional code cannot be used in conjunction with any other offer. The promotional code cannot be used in conjunction with any other offer discount or promotion unless otherwise stated. Invalid, duplicate or expired voucher codes will not be accepted.

Can I use two promotional codes together?

Unfortunately you are not able to use two promotional codes together. Sorry about that – so you’ll need to decide which promotion code you’d like to use if you have more than 1 to choose from.

How do I know my promotion code has been applied to my order?

Once you have entered your promotional code into the “Voucher Code” on the Shopping Basket page, you will see a message that the code has been applied and you will see the discount applied to the subtotal.

Why is my promotional code not working?

If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use. For example, some products are excluded from promotions or you have to spend a certain amount to qualify for a discount. Kent reserve the right to withdraw discount offer codes at any time.

Also please note that shipping costs are not included in any spend requirement for a promotion.

If you continue to face issues, please contact the Kent Brushes customer service team.

Viewing Orders

Viewing Orders

To view your order status or history, click ‘your account’ in the upper right of most pages. Then click ‘my orders’ on the left-hand side of the page to view previous orders you have purchased.

Updating Account Information

Updating Account Information

To view your account or update any details, click on ‘my account’ in the upper right of most pages. Once on the page, on the left-hand side section, click on ‘Account Information’ to change your name, e-mail address or your password. To change your address, click on ‘Address Book’ and update any adjustment to your location.