2 New Smart PBX for the SMB Market Brings You Unified Communication Saving Costs is Top Priority Saving Costs by Adopting a Hybrid System can utilize the benefits of a hybrid system to help businesses lower costs and allow a quick return on investment. Saving Communication Costs Head S Trunk The adequate capacity of the enables you to combine both The Panasonic Smart PBX is a cost effective legacy and communication system for small and medium sized companies that can be flexibly configured and expanded according to the your needs. The has advanced features and starts from 6 analogue trunks and 18 extensions, up to 192 extensions with an Expansion Unit. is also a unified communication system which has rich features and legacy trunks according to your needs, to construct systems that are flexible and cost effective. Saving Network Costs ISDN/ PSTN Head Branch By connecting the units in different offices with an network, you can construct a network that integrates both voice and data. This enables extension calls between offices over the network, and reduces costs. such as mobile linking, integrated voice mail and , instant messaging (chat), and presence information. Saving on Initial Investment Head Home Not necessary The can utilize an network to use It can also use built-in applications such as a call centre solution, mobile solution, and voice mail system to provide more efficient work and increased customer satisfaction. phones as head office extensions, without installing extra units or special routers at remote sites. In other words, migration to an network enables installation costs to be saved. Proprietary Telephone Saving Running Costs PoE Switch 2F By using phones as extensions, you don t need to change the settings at the PBX each time you change your office layout, as is normally required. Simply move the phone, and then connect it to the LAN for quick and easy use. Simple move Proprietary Telephones 1F PoE Switch Using Existing Resources KX-TDE Existing analogue PTs and digital PTs from Panasonic can continue to be used, enabling a system to be replaced at a low cost without wasting resources. 2 3

3 Various Methods for Improving Satisfaction Helping to Improve Service Continually Improving Service Improving customer satisfaction is the key to succeeding in business. The provides services for smoothly responding and following up on customer queries. It is always important to understand the changes in customer needs and improve the support provided by staff. Continually performing these measures leads to improved customer service. Built-in Auto Attendant/Voice Message System Call Centre Solution As a standard feature, the can connect customers to the appropriate section or operator according to their query in call The includes an advanced call routing function for small to medium size call centres. This function can be used without an external routing with voice guidance. It can also prompt the customers to leave a voice message when the operator is away. CTI server. More efficient call reception enables you to effectively utilize limited resources to assist in improving customer service. Thank you for calling Panasonic. For an operator, press 0. For sales, press 1. For technical support, press 2. 0 (Operator) 1 (Sales) 2 ( Technical Support ) 3 (Planning) For the Asian section, Press 0. For the European section, press 1. For Daniel, press 0. For David, press 1. For Lisa, press 2. Queue Announcement Priority Routing for V Calls Uniform Call Distribution (UCD) 0 (Asia) 1 (Europe) 0 (Daniel) 2 (USA) 1 (David) Report per Agent/Group 1:N Ringing (Group Ringing)/Delayed Ringing Intercept Routing/Busy on Busy Monitor per Agent/Group Busy Override Leave message 2 (Lisa) Automatic Voice Guidance for s Enhanced Voice Mail System The can be expanded to a voice mail system that can record a maximum of 24 channels and 400 hours. The caller can recognise their position in the queue through voice guidance. They can then decide whether to stay in the queue or leave a message and hang up, according to the situation. New message notification also sends to notify you when you have new voice messages. The messages can also be received as Forward attachment files and forwarded. notification can also be sent for missed calls where the customer did not leave a message, enabling you to quickly contact the customer. Monitoring Callers and Call History Report Four other people are waiting to connect And your estimated wait time is around 10 minutes. Thank you for calling Panasonic. The department you are calling is busy. Please hold the line. We will answer your call shortly. Monitor Report Music on Hold is set for 30 seconds New Announcement; Auto Recording and Backing Up Conversations One other person is waiting to connect And your estimated wait time is around 2 minutes. The Voice Mail System function can be used to automatically record conversations with customers. The recorded The supervisor can monitor the live status of callers, agents, and grouped members, to understand on-site problems and improve their call centre. Reports can also be used to understand problems or opportunities relating to customer service, and recorded call data can be backed up and restores via the network as necessary. We are sorry to keep you holding. If you'd like to connect to the operator, press 0. Otherwise please hold the line. voice data can be automatically saved to USB memory or an external server via the internet, and listened when required. The data can be used to understand problems or Integrating with a Variety of Applications opportunities relating to customer service. Record conversation Agent Save the voice data The built-in Call Centre Solution function can be expanded to suit more sophisticated call centres by installing CA Operator Console, CA Supervisor, and CA Module, etc applications. For example, installing CA Supervisor enables a supervisor to listen in on agent conversations and take over calls. This enables a supervisor to take over a call to handle a customer when agents cannot do so. Conversation Agent Listen-in/ take over Supervisor 4 5

4 Improving Work Efficiency with Different Styles of Communication Smart Remote Extension Recent business requires customers and staff members to be contacted anywhere and anytime. As long as the is in an environment that can connect to the internet, it can enable phones to be used as extensions for easily contacting people. Remote Extension Setup Flexible communication methods are essential in current business situations. Communication Assistant (CA) from Panasonic and its applications provide you with the communication methods to meet your needs. Communication Assistant (CA) If you have Internet connection, enables CA is a highly intuitive PC-based application suite with powerful point and click telephony and screen-based presence, availability, and you to easily install phones in locations distant from a variety of collaboration tools. It can be used with or without a server. the office, such as the homes of teleworkers, mobile workers using softphones on smartphones. Connecting with networking enables phones* to Various Communication Methods for Making Work More Efficient Softphone be used as extensions, without the need for Cellular phone network any routers or extra devices. *KX-NT500 series, KX-UT series, and third party S phones are supported. Remote office Install phones/ softphones CA Basic-Express/CA PRO For Personal Productivity Integrating Microsoft Exchange Server with CA You can easily make calls by simply searching from a customisable contact list. You can also see the phone status and PC status of employees in remote rooms or branches from the PC on your desk. Base station When Microsoft Exchange Server is integrated with CA Client, your presence will automatically change according to the contents of your Exchange calendar. Home CA Basic-Express/CA PRO Using Smartphone as Extensions Microsoft Exchange calendar Softphones on smartphones used by mobile workers can be installed as extensions, meaning they will not miss calls as long as they are in a Wi-Fi/3G/LTE environment, Softphone whether they are at the office or away. Cellular phone network CA Client Exchange integration settings CA Client presence changes Base station One Numbered Extension phones such as a desk phone or softphone can be paired Linking with Panasonic Partner s Applications You can link with CA and Panasonic partner s applications to provide various solutions. to use a single number. This enables customers to easily contact staff with a single number, regardless of whether they are inside or outside the office. Appointment Reminder Mobile Communication You can use text to speech to confirm appointments with customers. The customer can Even when you are away from the office, you can use a softphone to then follow the voice guidance to check and change schedules, and you can view the check the presence of the other party and select an appropriate method of result on a PC. communication, such as text message, video, or voice chat. Schedule notification Display notification regarding changes Softphone Base station 6 Reflect changes For detailed information on applications, access the following website. 7

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