Setting Up Dish Hoppers / Joeys for DTS Play-Fi

If you're a DISH Network subscriber with a more recent set-top box, you can use the DISH Music app or any DTS Play-Fi to stream from any of our in-app music / radio services.

To do this, no need to push any buttons or wait for flashing lights. Your Hopper or Joey should already be connected to the network, so you'll only have to enable the DISH Music Service option in the Settings. Just use your remote to go to the Menu, select Settings, and then DISH Music. You'll see the screen below:

Simply set DISH Music Service to On, and the set-top box should display in the app now, automatically.

If you've done this before, sometimes the setting will default to Off after an update or after a long enough period of disuse. Simply go back in and enable this again as before. If you still don't see anything, try:

Turning your phone / tablet's Wi-Fi off and then on again

Restarting your phone

Restarting the DISH Hopper / Joey

Restarting the router

You should be streaming audio at this point, but if you're still having issue, feel free to reach out to your DISH representative, or send an e-mail to us.

Can I stream a Preset to another speaker or group?

Yes! Once you’ve started a Preset stream, open any Play-Fi app and navigate to the main Play-Fi control screen (the default screen when you launch), and you should see the Preset zone with the content you’re currently streaming.

Here you can manage the volume, pause or play the stream, and even go to the next or previous track where supported.

To add more speakers to this group, simply tap the Add button, and you can bring any other Play-Fi product on your network into the group.

What can I save using presets?

Currently, the Play-Fi services available for saving as presets are:

Internet Radio

Pandora

Spotify

Keep in mind that in order for these to be saved, they must be started using any Play-Fi or Spotify app.

More services are being added all the time, until eventually our entire catalog of service partners is fully supported. We will continue to update this page until that time.

How do I recall a preset?

After you’ve saved a preset, simply press and release the desired button on the Play-Fi product, and it will recall the stored station or playlist, regardless of whether or not you have your phone or tablet with you.

How do I save a preset?

To save a station or playlist to one of the numerical hardware buttons on your Play-Fi product so that it may be recalled easily later, simply start streaming to the Play-Fi product with preset buttons from the compatible service of choice, as normal.

Now that it’s playing, simply go over to the Play-Fi product, and press and hold the desired preset button for 5 seconds or until you see a positive light indication on the product.

Your station or playlist is now saved. If there was something else saved to this button previously, it will be overwritten by what is currently playing.

Known Issues when using Alexa (which we’re working on)

Here's a list of the known issues with our Alexa integration that we're currently in the process of resolving, with details and a general description. If you run into anything that's not listed here, please let us know! We want to make the best product possible, and your feedback will help us get there.

We'll update this page with new information on the issues as we have it, or when the fix is available.

Sometimes complex skills may drop out (like Jeopardy or Chat, etc.)

If you're a daily Jeopardy user, we apologize. What happens is the thread seems to be getting lost in the response chain, and when you answer, it will look like Alexa forgot you were in the middle of a conversation and answer you without context. We're working to have this one sorted by the end of the year.

Kindle books have big gaps between paragraphs

If you ask Alexa to speak your Kindle books, you will find that she may be taking a little long between paragraphs. We know why this is, and have a fix for it, which should be available in late November / early December.

Can't start new Audible audio books

If you're starting an Audible title for the first time, our little speaker will get all hung up on the first little "This is Audible" one second intro, usually labelled as "Chapter 0". If the speaker gets into this state, just pull power and wait a few seconds, and plug it back in to restart things, and she'll be good as new. To play the book, use any Audible app to skip past that Chapter 0 intro, and it will play as expected (you can even use Play-Fi to play it in every room). We're looking into this issue, and should have something in late November / early December.

The light ring will occasionally blink blue, even when it's totally silent, or the microphone is muted

Alexa wasn't mysteriously picking up something at these particular times, so don't worry. What's happening is the system is just refreshing in the background, and the system is blinking to say "All Good!" We realize this can be annoying in certain scenarios, so we've got a fix ready to disable this behavior in this particular circumstance so that it's less intrusive, but when you do actually lose Internet or the connection, it will still notify you of it (when necessary, rather than when idle). This fix should be out in late November / early December.

Rarely, I'll ask to play something, and nothing will play

For some reason we're not getting the start command after the content is cued from whatever your service is, but if you ask Alexa what is playing, or ask her to resume, she will actually start the track. We're investigating this, and hope to have a fix for most instances by the end of the year.

I was playing something for a few hours, and suddenly it's not playing anymore

Similar to the above in the issue and the workaround, but after several hours of playback. If you ask what's playing or ask to resume, she will. Keep in mind, some services like Pandora have a natural time limit built-in as part of the service. We're investigating this, and hope to have a fix for most instances by the end of the year.

Can I use my voice to control a stream started from Play-Fi, Spotify Connect, or AirPlay?

At this time, no. Voice controls only work with streams started or originating from Alexa Voice Services.

The Play-Fi app does however have some playback control over streams started via Alexa, as described here.

Can I use my voice to start a stream or group on a Play-Fi device that doesn’t have Alexa built in?

Currently, no, but we’re working with Amazon on integrating their Connected Speaker API into the greater DTS Play-Fi framework, which will allow you to do this from not just Play-Fi products with Amazon Voice Services built-in, but from any AVS enabled product, such as an Amazon Echo.

We’ll update this page once the update is available.

Can I stream an Alexa music service to another Play-Fi speaker or group?

Yes! Once you’ve started an Alexa stream, open the Play-Fi app and navigate to the main Play-Fi control screen (the default screen when you launch), and you should see an Alexa zone with the content you’re currently streaming.

Here you can manage the volume, pause or play the stream, and even go to the next or previous track where supported, which is useful for when you don’t want to or can’t use your voice to talk to Alexa.

To add more speakers to this group, simply tap the Add button, and you can bring any other Play-Fi product on your network into the group, such as the Phorus PS5. Once grouped together, they’ll remain grouped even when changing to a different service in Alexa, up until you switch to a different streaming method, such as Play-Fi or Spotify Connect.

What music is supported using Alexa Voice Services?

Currently, you can use Alexa to initiate streams from the following services:

Amazon Music

Audible

iHeartRadio

Pandora

TuneIn

While many of these services have crossover with Play-Fi, when a stream is started using Alexa Voice Services, it specifically comes from Amazon’s platform rather than from Play-Fi or any other protocol.

In addition to the above, more services are being added all the time. To manage and sign into these services with your Amazon account, use the Alexa app.

How do I change the language or sign out of Amazon on my Play-Fi System?

Apart from the usual methods of doing this through the Alexa app or the Amazon website, your product’s compatible branded Play-Fi app will also provide options to make changes. This can be found under the app’s Settings with the option Amazon Alexa.

Just select the Alexa-enabled product from the list, and you can make the changes you need from this screen.

How do I set up Alexa on my Play-Fi System?

Once you’ve joined your Alexa-enabled Play-Fi product to the network using its branded Play-Fi app, and have gone through all the update procedures, the app should automatically prompt you to link it to your Amazon account, as below. If you don’t see the prompt, or are linking your Amazon account after the fact, you can get to the below screen by going into Settings in the Play-Fi app, and selecting the Amazon Alexa option.

Depending on your location, you may be prompted to select your default language for Alexa. Once ready to proceed, Alexa will prompt you for your Amazon account, but if you’ve already used an Amazon sign-on or authentication on your device before, it should automatically apply the credentials for you.

Now you’re all set! Back out or hit the Done button to return to the app as normal, or close it all together and enjoy speaking with Alexa.

In what ways does Play-Fi support Alexa?

There are 2 ways that Play-Fi has or is going to have compatability with Alexa.

1. Integration of Alexa Voice Services: When we talk about this, we're referring to building into a product full support of Alexa Voice Services so that it is an Alexa product like an Echo or Dot, but with the added functionality of DTS Play-Fi, coupled with the specific design and sound signature of the audio brand partner. These products have microphones that are designed to hear you from far away or while music is playing, and will respond to commands for the Alexa voice assisstant, and all of its integrated features and skills, which also includes music playback, etc. These products are available now from Onkyo, Pioneer, and Phorus, with more coming soon.

2. "Works with Alexa" or Alexa Connected Speaker: This particular feature is likely what you've heard a lot about, or what is more common with products integrating with Alexa. This means that you can ask any AVS product such as the above, an Echo or Dot, or even those made by third parties to inititate and control Alexa-based music streams on DTS Play-Fi products that can integrate this functionality. This is something that we're still working on with Amazon and our Audio brand partners, and should begin rolling out around the end of the year, or in the first part of January.

Troubleshooting Play-Fi Surround

If instead of having peformance issues like stuttering or drop-outs, you're having an issue hearing the correct audio or any audio at all from the Surround Left and Right speakers in a Play-Fi Surround configuration, you can run through the following steps to troubleshoot. You should ensure:

That you performed a Surround Sound Set-Upas described here. If you just paired to the speakers in the normal Play-Fi group mode, then this will not enable Play-Fi Surround.

The Play-Fi Surround Master is set to the correct input to capture audio. Refer to your manufacturer for more information on the specific product's input configuration.

The source content you're playing is 5.1 surround. If it's mono or stereo, you may not hear anything from the surround channels.

The source device you're playing from is 5.1 surround capable. Some TVs or devices are not capable of outputting a 5.1 audio signal, even if the content you're playing is.

The digital output is configured to a format the Play-Fi Surround Master supports. Some content types and/or Play-Fi Surround Masters may only support a DTS signal or only a Dolby signal, and if not configured properly, it's possible that no audio may be heard.

Once you've solved for all the above cases, if you still have problems, run a 5.1 call-out track, like those found on DTS demo discs. This will send a discrete audio call-out to each speaker in the Play-Fi Surround configuration, and if all can be heard from the proper position, then everything is fine.

If audio is heard on the Play-Fi Surround Master, but not the Surround Left and/or Right, try:

Pairing and unpairing to the Play-Fi Surround Master in normal Play-Fi mode.

Powering off and on the Play-Fi Surround Master.

Unplugging everything in the Play-Fi Surround group, and then plugging them back in.

It's also possible (though mostly unlikely) that the home network enviroment is so crowded that absolutely no audio can get through to the Surround Left and Right speakers, in which case you may want to read our entry on Improving Surround Performance. Don't forget that the Play-Fi Surround configuration should be done in the same room, and moving the Surround Left and Right to a separate room from the Play-Fi Surround Master could also result in unexpected behavior.

Improving Play-Fi Surround Performance

All you need to do to improve your Play-Fi Surround experience if you have dropouts or stuttering is to do one of the following after resetting everything to an out-of-box state (check with your manufacturer to see how this is done):

Configure the Play-Fi Surround Master on the 5 GHz Wi-Fi band of your router

Use ethernet to wire the Play-Fi Surround Master to your router

Either of those will almost certainly eliminate any trouble you're having. If you'd like to know more, read on:

Here's Why

Play-Fi Surround is a very convenient way to enjoy a true 5.1 audio/video experience, and we've built it (with our product partners) to be a robust platform through which you can enjoy endless hours of content without audio stutters or drop-outs. With that in mind, there are external elements that can degrade the experience through what is known as wireless interference.

When Play-Fi Surround is configured, it establishes a direct wireless link between your Play-Fi Surround Master, and one or two other Play-Fi products. This wireless link uses the same connection method the sound bar uses to join your home network, whether that's 2.4 GHz Wi-Fi or 5 GHz Wi-Fi. Essentially, it cuts out the router from the equation to ensure swift and reliable delivery of surround audio, and because the products will be in the same room, it means the signal quality will provide the best data speed and throughput.

What does all this mean? It means the only thing that will dampen the experience is wireless interference. Currently most wireless interference happens over the 2.4 GHz Wi-Fi band. You can learn more about all the things that may interfere with your wireless signal here. So if you want to improve your Play-Fi Surround experience, you should connect the Play-Fi Surround Master to 5 GHz or wire it via Ethernet.

5 GHz

Most routers today are dual band, and it's likely yours is too. Some routers are configured to have a different name for the 5 GHz band. This will look like you have two networks when you're looking at the available Wi-Fi broadcasts on your phone or computer. For example, if your network name is "Home", you may see another network named "Home-5", "Home-5G", or something similar. Even though these networks have different names, they actually route everything together, so really it's all just one network. Sometimes the 5 GHz band will have the same name as the 2.4 GHz band. In this case, Play-Fi products will automatically try to connect over 5 GHz if it exists, and if the connection is preferable to 2.4 GHz. You can see how the Play-Fi product is connected in the About screen of the app.

The difference between 2.4 GHz and 5 GHz? 5 GHz is generally faster and has less interference, though it has shorter range. But range doesn't matter in the Play-Fi Surround environment, since all the products are in the same room, so it's pretty much always better to configure over 5 GHz to get rid of interference that can ruin the experience. In some cases it can improve the general Play-Fi multi-room experience as well, but consider your overall environment. Sometimes more range is better. You can read more about the difference between the two bands here.

Ethernet

If you don't have a dual-band router, and don't want to or can't obtain one at this time (we highly recommend getting one as they are better for Wi-Fi in general), then you can wire your Play-Fi sound bar to the router using Ethernet. If the sound bar does not have an Ethernet port, you can get a USB-Ethernet adapter for it, like the one here. Once the sound bar is wired, it will automatically create a 5 GHz link on its own with the surround left and right products during surround setup, since, as we know now, it will almost always be the better choice at this point in time.

Products that Support Play-Fi Surround

There are two elements of product required for Play-Fi Surround. They are the concepts of the Master and its Surrounds. In order to have Play-Fi Surround, you need at least one product that can be the Master, and you need two to act in Surround as Left and Right respectively. Any Play-Fi product can act as Surround Left or Right, but the Master has special requirements, and is limited to select products.

For a Play-Fi product to qualify as a Play-Fi Surround Master, it must:

Be capable of decoding a 5.1 surround stream in some format

Be fully software and firmware updated

Support Play-Fi's Line-In functionality to capture and redistribute audio through hardware inputs

Play-Fi does not limit this functionality to product type, so as long as the product supports the above, it can be a Play-Fi Surround Master. Speak with your product manufacturer to find out if your Play-Fi product supports the Play-Fi Surround feature, or if one is coming soon, either via an update or hardware revision.

Welcome to the Play-Fi Knowledge Base

If you're looking for the latest help information on DTS Play-Fi, you can find it all on our main page here.

You can also search for topics using the search bar to the right.

Editing Play-Fi Surround Configuration

If you need to make adjustments to your Play-Fi Surround configuration in order to improve your 5.1 surround listening experience, the app can take care of it. No need to reconfigure or run through setup again.

Go back to the Surround Sound option in the Settings menu, and you'll see your already-configured Play-Fi Surround group. Tapping on it will open its Edit page.

At a glance, you'll be able to read the current settings for the Play-Fi Surround configuration, and you'll also be able to adjust the master audio level, which controls the audio output level of the whole group (this can also be done using the physical buttons or remote of the Play-Fi Surround Master).

The Edit buttons for each section will allow you to adjust the distance settings for each product in the group and the relative volume (aka "Trim") of the Surround Left and Surround Right products. If you're playing content through the Play-Fi Surround grouping at the time, changing these settings will take place immediately and won't interrupt playback, so you'll be able to fine tune on the fly.

Removing Play-Fi Surround Configuration

If movie night is done, and you'd like to use the configured Surround Left and Right Play-Fi speakers as regular multi-room products again, then no problem!

Before moving the speakers, go back to the Surround Sound option in Settings. Now you'll see your configured Play-Fi Surround group(s) in the list, and tapping on the Options button to the right of it, will open the Options pop-up.

Selecting Delete will inititate the deletion process. The app handles the whole thing for you. No need to manually set up any speakers again.

After the app gives the all-clear, you're free to use the Play-Fi speakers again or move them to another location in the house, where they will automatically connect to the home network if in range.

Set-Up Play-Fi Surround

Play-Fi supports the ability to set up a 5.1 surround-capable Play-Fi audio piece in a Wireless Surround configuration. We call it: Play-Fi Surround, and setting it up is simple.

After you've connected at least one Play-Fi Surround Master (such as a Play-Fi sound bar, like the Polk Omni SB1+) to your wireless network and your TV, connected at least two Play-Fi products of any kind to your wireless network, and brought the products' firmware and software up to date, simply tap on the Settings icon on the main page of the app, and navigate to the Surround Sound option. This will open the settings page for Play-Fi Surround, and since we haven't set up Play-Fi Surround yet, it will prompt us to do so by tapping on the + button down in the lower right.

Surround Set-Up will begin and the app will preface with some information and instructions. Once you proceed, the app will detect if there are products available on the network that can support Play-Fi Surround, or if there are products that need an update from the manufacturer to enable support.

The guided setup will talk you through picking the speaker for the correct placement and setting the distance (this and other settings can be adjusted later after setup is complete.) This process is the same for all three speaker placements but the Front psotion must be a Play-Fi Surround Master.

After you've picked every position and set the distance, the app will automatically conigure everything as needed wirelessly. This can take about 60 seconds or so, and once completed, the app will notify you.

You're all set! Be sure to set the Play-Fi Surround Master to the desired input source, and then go ahead and play some 5.1 Surround content to test it out. Play-Fi Surround is a true 5.1 surround experience, so if your Play-Fi Surround Master is connected to something that sends a 5.1 audio signal supported by it (this will vary by input and manufacturer), then the connected surround speakers will in fact render discrete Surround Left and Surround Right channels.

Service Announcements - Persistent Tone from the Speaker

Are you hearing a high pitched tone, buzzing, or similar sound coming from your product when connected via Play-Fi? If so, we apologize. We’re working diligently behind the scenes and with our partners to provide a new application and software update in order to remedy this across the board, but in the meantime we do have fix that will completely alleviate this issue in the form of a USB update. This can be found here:

After installing this update, you won’t be prompted for another update from the app until there’s a version that definitively ensures you can enjoy the listening experience you expect from your premium audio product, which you can expect before the end of the year.

If you have any trouble with this or it’s not behaving as expected, please feel free to reach out to us at support@play-fi.com and we will respond in a timely manner to help get things up and running for you.

DTS Play-Fi Technical Support

Wren Sound Customer Support

If you have a Play-Fi product from Wren Sound that has an issue that is not addressed here, or you wish to talk to one of their representatives, click on this link to go to their Support Service page.

Polk Audio Customer Support

If you have a Play-Fi product from Polk Audio that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Preferred Service page.

Pioneer Customer Support

If you have a Play-Fi product from Pioneer that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Wireless Speaker support page.

Phorus Customer Support

If you have a Play-Fi product from Phorus that has an issue that is not addressed here, or you wish to talk to one of their representatives, click on this link to go to their Support Service page.

Paradigm Customer Support

If you have a Play-Fi product from Paradigm that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Wireless Speaker support page.

Onkyo Customer Support

If you have a Play-Fi product from Onkyo that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Wireless Speaker support page.

MartinLogan Customer Support

If you have a Play-Fi product from MartinLogan that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Wireless Speaker support page.

Klipsch Customer Support

Visit the Klipsch Stream Support page to view frequently asked questions and scroll down to the bottom of the page to find a list of compatible Wi-Fi routers, tested and certified by Klipsch. Should you wish to talk with a Klipsch Stream support representative, open a customer support ticket on the Klispch Product Support page.

Integra Customer Support

If you have a Play-Fi product from Pioneer that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Wireless Speaker support page.

Definitive Technology Customer Support

If you have a Play-Fi product from Definitive Technology that has an issue that is not addressed here, or you wish to talk to one of their representatives, click on this link to go to their Aficionado Service page.

Arcam Customer Support

If you have a Play-Fi product from Arcam that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Technical Support page.

How do I use AirPlay with a Play-Fi Product?

Using AirPlay with a Play-Fi product works exactly the same as any other AirPlay speaker. Once the speaker is on your network, any app or operating system that has AirPlay audio output controls will automatically discover the speaker and add it to the list of available AirPlay devices. It'll even have the same name it has in the Play-Fi app. No additional setup required.

Do all Play-Fi products support AirPlay streaming?

AirPlay is an optional feature for our brand partners, so this capability is not available on all Play-Fi products. Please check with your manufacturer to see if AirPlay is included with your model.

Anthem Customer Support

If you have a Play-Fi product from Anthem that has an issue that is not addressed here, or wish to talk to one of their representatives, click on this link to go to their Technical Support page.

I can’t find my speakers in Spotify Connect

For Spotify Premium subscribers, your Play-Fi products should appear when you click on the Connect icon in the Spotify app.

If the speaker does not appear on the list, try the following:

Clear the Spotify app cache (usually done via the Settings menu).

Restart your phone/tablet/PC.

Unplug the Play-Fi product, and plug it back in.

Make sure the Play-Fi product firmware version is 1.4.0.045 (or higher). You can check this in the About section in the Play-Fi app Settings. If it's not, download the latest version of the app and update the Play-Fi product.

Can I stream Spotify in multiple rooms?

Yes. To do so, you must first create a Spotify Group within the Play-Fi app. Spotify Groups are different from normal Play-Fi groups in that they specifically group speakers together for viewing within the Spotify app. This is so that normal grouping and zoning functions remain modular within the Play-Fi streaming system.

From the Play-Fi Control screen of the Play-Fi app (left), tap the Settings button to open the pop-up menu, and select Spotify Groups, which we’ve circled here. This option allows you to edit or create Spotify Groups. After you've elected to create a new group and given it a name (we called ours "Downstairs" in the example) you can then pick from any of your Play-Fi products to be added to this group (right). Any speakers that can't be joined in a Spotify Group will be greyed out. Once you’re satisfied, head to the Spotify app to start streaming.

If you want control the volume of individual Play-Fi products within the Spotify Group after you’ve started your stream, head back to the Play-Fi app, and your Spotify Group will automatically populate a module on the Play-Fi Control screen.

How do I use Spotify Connect?

Spotify is now available on all Play-Fi audio products, but the way it works is different from the other streaming services. Instead of Spotify living in the Play-Fi app, the Play-Fi product itself communicates directly with Spotify. To enable this feature, simply download the latest version of a Play-Fi app, and allow it to update your Play-Fi product.

Once you're all updated and ready to go, open up your Spotify app, start playing something, and then, on the Now Playing screen, press the Spotify Connect button, which we’ve circled below:

You'll then be able to see all the Spotify enabled devices on the network, including your Play-Fi products that have been configured as Spotify Groups, wireless stereo pairs, or just individuals. The selected products are now tied to your Spotify Premium account, and as long as the product can communicate with the Internet, you can play to it from your Spotify app.

Why is music from the server displayed in alphabetical order?

Some Media Server applications do not send complete metadata (such as album, artist and genre) when queried by a DLNA app like Play-Fi. Without this information, the app creates an alphabetical list based on information that is available, such as the song tile. The recommended software solutions avoid this problem, allowing your music to be grouped logically.

Supported Media Servers

The Play-Fi app is capable of recognizing any Media Server or NAS (Network Attached Storage device) that is broadcasting over your home network, so long as it is set up for open access utilizing standard DLNA profile and protocol [Click to learn what DLNA means] Some DLNA servers that make use of advanced streaming conversion or protection will not be compatible with Play-Fi.

All of the currently supported Play-Fi file formats can be played from a compatible media server.

Recommended Media Server Software

The Media Server Software we have tested and recommend for use with Play-Fi on a connected Media server are:

Plex

Serviio

Twonky

Logitech Media Server

These programs are full featured, robust, stable, and low-impact, and work well with our Play-Fi apps and products. This list is not exhaustive, and most media server interfaces with good DLNA implementations should work just fine, and those with options to change profiles should be set to the Generic Profile when interacting over Play-Fi.

Required Network Settings to use Play-Fi on your PC

Play-Fi will only work on Wi-Fi networks that are set up as a "Home network" or a "Work network" on your PC, since these provide higher security settings than “Public” Wi-Fi networks. If your PC is connected to a "Public" Wi-Fi network, Play-Fi products will not be detected.

To check your network's settings go to the desktop, right click the network symbol in the taskbar (usually the lower right corner of the screen), and then click 'Open Network and Sharing Center'.

If the current network is set to "Public" (#1 in the image below) then select the link "Public Network (#2 below) and change the setting to "Home" or "Work".

How do I upgrade to Play-Fi HD?

Head to our store and purchase an upgrade license key. An e-mail with the key will be sent to you immediately, generally within 20 minutes.

You must install the basic Windows software first. Run the applet, pair to a speaker, and then select the upgrade option. Copy the code from the email, and then paste, including dashes, into the field.

If you cannot find the e-mail with your license key, please contact support@play-fi.com, and we will resend your key. If you have any trouble with the upgrade, you can also contact us and we will be happy to help.

What is the difference between Play-Fi and Play-Fi HD?

The standard version of the Play-Fi Windows app:

Is free

Syncs audio to any one of your Play-Fi products

Outputs audio from any application, website, or service from your PC in a lossless format.

Once connected to a speaker, streams all audio sounds from the PC.

The premium version of the Windows app, Play-Fi HD:

Costs only $14.95

Syncs to 8 Play-Fi products simultaneously

Includes a Video mode, which allows you to sync the audio from any video, whether from a movie file or YouTube, to any one Play-Fi product on your network.

Lets you choose certain individual applications to stream to the speakers, and keep all other audio on the PC.

Uses DTS technology to manage and optimize streaming performance on the network.

Both versions are compatible with the full line of Play-Fi Products.

How do I download the Windows App?

How do playlists work? Can I use playlists from other apps, like iTunes?

For Android, playlists in the Play-Fi app use the standard Android playlist structure, shared by many popular music apps. Some music apps, like Google Play, use non-standard formats, so those playlists will not be visible in our app. You can also create new playlists from your stored music content right within the app.

For iOS, the app will display and use existing iTunes playlists. If you can't find your songs, be sure the music is stored on your mobile device and that they're not just stored in the cloud.

Is there a difference between the iOS app and the Android app?

For the most part, the apps are work exactly the same way, although they are styled to fit with the look of each operating system. They have the same multi-room, multi-zone and stereo streaming features, and let you control all your Play-Fi products. Plus, the apps are interoperable, so you can use Play-Fi on iOS, Android, Kindle Fire, and Windows with the same set of speakers on the same home network.
There are the few differences between the apps:

iOS Play-Fi product setup has one extra step.

iOS supports iTunes playlists.

Does it matter which Play-Fi App I use?

No. All Play-Fi apps work interchangeably with all Play-Fi products. The differences between the apps are mostly in the color schemes, fonts and logos. Feel free to use the Play-Fi app that you like best.

Advanced: Optimizing your router configuration for Play-Fi ahead of time

Most modern routers are already set up to work really well with streaming products like Play-Fi, but even with current routers, there are some things you can check to make sure you get the best possible Play-Fi experience before setting up your speakers.

Select the best Wi-Fi channel for your network.

Enable Quality of Service (QoS) features like Wireless Multimedia Extensions (WMM)

If using advanced DHCP assignments or port-forwarding , allow exceptions for Play-Fi

Double-check to be sure your router is assigning network access and that UPnP and DHCP are enabled.

Use of these configuration features will be covered by your router’s manual or in online support tools, or you can always get in touch with customer support for help.

Set-Up using a Web Browser

If set-up using other methods does not work, or if you need advanced options like Static IP configuration, Play-Fi products support configuration through a direct connection using a web browser.

To start, be sure the speaker is in set-up mode, and then follow these directions:

Using a PC or Mac, use your Wi-Fi to connect directly to the Play-Fi product as if it were a wireless network. It will be broadcasting under a name like “PlayFi2Device000xxxx” or something similar.

After connecting, your PC may indicate there is no Internet access anymore, and this is normal.

Open any web browser and type into the address bar: 192.168.0.1/index.html

Hit “Enter” or your browser’s “Go” button.

You should now be on the Play-Fi configuration screen.

Select “Set Up” and follow the prompts

This page also has additional options for a network-based update as well as special configurations for Play-Fi products that include AirPlay. You can access and make use of these options once the Play-Fi product is configured on the network by typing the IP address it was assigned by the router into the address bar of your web browser.

Putting the speakers into Set-Up mode

Play-Fi devices have two set-up modes: Standard and WPS.
When you first bring your Play-Fi product home, it will automatically go into standard set up mode. If you need to set up your speaker again, in another location or on a different network, you can easily re-enable set up mode.

Standard Set-Up Mode: To put the device into Standard Set-Up Mode, hold the Wi-Fi button down for 8 seconds.You will hear a tone at 4 seconds, but do not release the button until after you hear the same tone again after the full 8 seconds. The product will now be back in Standard Set-Up Mode, and the Wi-Fi light will slowly pulse on and off.

WPS Mode: To put the device into WPS Mode, hold the Wi-Fi button down for 4 seconds. At 4 seconds you will hear a tone and the Wi-Fi light will begin to blink a pattern of two times on and then a pause and then repeat. It is now ready for WPS pairing.

How do I set up my Play-Fi System?

It's really simple!

Plug in your Play-Fi product and turn it on. In some cases, the product will power on automatically when you plug it in. The Wi-Fi indicator light should be pulsing slowly and steadily.

If your Play-Fi product does not have its own audio output, you may want to go ahead and connect it to your AVR or speaker before proceeding with set up.

iOS users: Open the Wi-Fi settings menu on your phone or tablet. Select “Play-Fi Device” from the available options, and then open the Play-Fi app.

Android and Windows users: Simply open and run the app.

From here, the software will find your new speakers and connect them to the Wi-Fi network for you. You will type in your network password once, and the app will do the rest.

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During installation, the app will look for and install updates for the Play-Fi products. These product updates add a few minutes to the installation time.

Once network set up and speaker updates are completed, you can select a name for your new speaker(s) and start enjoying the music!

Will Play-Fi work with Wi-Fi range extenders and repeaters?

Yes. To get optimal performance, ensure that the DHCP server is properly configured, and that each extender/repeater is set up as an access point that does not overlap with the Wi-Fi channel. Information on these settings can be found in the owner’s manual of your router, or their online support tools. You can also contact customer support for guidance.

Can I stream video and hear the audio on my Play-Fi product?

With the Play-FI Android, iOS, and Kindle Fire apps, no. The apps are built to support streaming audio only.

With the Play-Fi Driver for Windows, you can stream any audio at all from the PC to your Play-Fi products, including video content. It also offers a Video mode, which allows you to sync the audio from any video, whether from a movie file or YouTube, to any one Play-Fi product on your network.

Using the Play-Fi enabled products from Hewlett-Packard, you can enjoy a video on your tablet and stream the audio to your speakers with excellent synchronization.

If your Play-Fi product is AirPlay enabled, you can stream audio from videos to your speakers that way. For more on AirPlay streaming with your Play-Fi product, click here.

Stream a “Line-In” audio input

Certain Play-Fi products have the capability to capture audio from one of their on-board audio inputs and then redistribute it through a Play-Fi group. We call this Line-In Streaming, and speakers paired together streaming from Line-In are called a Line-In Zone.

To initiate a Line-In Zone, simply tap on the Add Zone button—which is the little + icon at the top of the main Play-Fi Control screen—then select the Line-In option. If your network has a Play-Fi product that supports Line-In Streaming, the Line-In Zone Module will display and list the products you can pick to lead the zone.

After selecting the product, if it has more than one audio input, you'll be able to select which one you'd like as the source, and then you'll be able to select the additional Play-Fi products to join to the Line-In Zone.

Once everything is up and running, you can close the app or leave the network, and the Line-In Zone will continue to run so long as there is content being played on the input.

Critical Listening Mode

Play-Fi will normally play back all files it supports in their native formats and encoding. High resolution files are a special case, and though they are not transcoded, they are down-sampled to CD quality to maintain stream and network performance.

For those who wish to hear high resolution audio as originally intended, Critical Listening mode will enable native rendering of high resolution files up to 24/192, with no down-sampling or network synchronization adjustment. In this way, audio files retain their original audio integrity.

Since the high resolution audio files are not down-sampled in this mode, they will remain exceptionally large. We support all modes over standard Wi-Fi, including Critical Listening, but a wired connection may improve the experience for those with network issues.

Enabling Critical Listening Mode

Before selecting a Play-Fi product, tap the Hi-Res button in the top bar of the zone module. This will change the list to display the Play-Fi products that are compatible with this mode. Most Play-Fi products support Critical Listening, but if you’d like to know more about your product, contact info for your brand may be found on the main Knowledge Base page.

Select your single product of choice, and then play from your desired source for the truest audio reproduction over Wi-Fi or Ethernet.

Multi-zone Streaming

Play-Fi supports streaming different audio to different rooms or zones, directly from your Play-Fi app. So, for example, you can send Pandora downstairs for a dinner party, and keep Radio Disney playing upstairs for the kids.

To set up a new zone, simply open up the Play-Fi Control screen by pressing the Play-Fi button in the app.

You will see the currently playing Play-Fi products and what they are playing in a Zone module. To add another Zone, simply press the Plus icon in the top right of the screen, which we’ve pointed out for you here.

A new Zone module will be created allowing you to pick you Group or individual Play-Fi product, and then you can select your audio source. Once configured, you can press the Play-Fi button to return to the Play-Fi Control screen, where you can easily manage each Zone.

You can have up to four zones at once, and each zone can include up to 16 speakers. Each zone does have to play from a different music source or server

Stereo pair set up

Play-Fi allows you to configure two speakers into a stereo pair by selecting one to play Left channel audio, and the other to play Right channel audio. Play-Fi will then synchronize the audio into a single stereo stream, wirelessly.

To set this up, press the Play-Fi button to go to the Play-Fi control screen if you’re not already there. Tap on the Settings button to open up the menu, and choose Stereo Setup, which we’ve highlighted in this example. You will then choose a Left speaker, and a Right speaker, and finally, you will give the paired speakers a new shared name, like “Den” or “Polk Stereo” as in this case. Once paired, the stereo pair will appear as a single speaker in the Play-Fi network, for all users and devices.

Adding speakers and creating speaker groups

At any time when using the Play-Fi app, or from the Play-Fi applet in Windows, if you want to add more speakers, just press the Play-Fi icon. In the apps, the icon is in the bottom right side of the screen, and in Windows, it appears in as a system icon in the lower bar.

This will open the Play-Fi Control screen.

On this screen, you can see the speakers tied to each source and adjust their volume individually or all together. Pressing the Add/Remove button will expand the speaker list to all of those on your network, and allow you to make any changes you like to the current set of active speakers.

If you really like this set of speakers, you can make them into a preset Group, so that you can easily select them for playback, or even have them automatically connect when you launch the app. To do this, just select the “Save as Group?” option at the bottom. You’ll give them a name and be all set. If you ever want to make or edit groups outside of playback, just hit the Settings button on the Play-Fi Control screen, and select the Speaker Groups.

Supported Audio Formats and File Quality

Play-Fi streams audio directly from source devices to the speakers, and supports a wide variety of streaming formats and audio quality levels.

Supported File Formats

.mp3 (MPEG Layer III)

.m4a and .aac (Advanced Audio Coding / Apple Lossless)

.flac (Free Lossless Audio Codec)

.wav (Waveform Audio File)

.aiff (Audio Interchange File Format)

File Quality

Up to 24-bit/192kHz. (Ultra-high resolution)

Files up to 16-bit/48 kHz (CD Quality) are streamed with bit-for-bit accuracy, with zero compression or transcoding. With ultra high-resolution files, Play-Fi down-samples the audio to CD quality (16-bit/48kHz) for transmission. This allows for the most reliable streaming experience over Wi-Fi to multiple speakers.

In Critical Listening mode, audio files in high resolution (24-bit/192 kHz) can be played and rendered accurately to one Play-Fi product with no compression, down-sampling, or network distortion.

How many Play-Fi products can I have on my network?

We recommend connecting a maximum of 32 Play-Fi products to your home network. You can certainly add more, but we can’t promise the performance will be as solid as it is with this limit.

You can connect to up to 16 Play-Fi products and stream the same song to all of them at once from your phone, tablet, or Windows PC.

You can stream audio to up to four zones at once, from a single device. Each zone can have up to 16 speakers grouped together, with each zone streaming from a different audio source from within the Play-Fi app.

Up to eight different people can be streaming different songs to different speakers from different devices at the same time, without any interference or congestion.

Background Information on Common Wi-Fi Problems

Why older routers, 802.11g and lower routers, and routers from ISPs are problematic

Many routers and wireless gateways provided by ISPs are older and lower quality than more modern networking gear. Play-Fi is not especially demanding in terms of bandwidth, but it does require reliable transmit speed and quality signal. Older routers often lack newer media streaming optimization features and the speed and range enhancements that current routers have. Routers five years old or older are also known to become slower and less reliable as they age.

Play-Fi will work on most 802.11g routers, but performance may not be the best. 802.11g does not support many optimizing features that were introduced in 802.11n. 802.11n routers also offer greatly improved speeds, and this can dramatically help not only Play-Fi, but also your daily network performance. Due to its limited range and speed, Play-Fi Streaming over 802.11b is limited to a single speaker.

Interference issues: areas with many wireless networks nearby, or with many other wireless devices in use

Using Play-Fi products in environments with many wireless networks operating at once, like an apartment building or crowded neighborhood, can be a challenge, because it is likely that these networks are causing interference with each other.

To check for this, if you are using Android, you can download and run an app like Wi-Fi Analyzer. The app will show which broadcast channels are busy, and can help you choose a less cluttered one. If the area is very crowded, switching to a router with 5GHz capabilities will make a big difference.

Interference can also come from devices that don’t connect to your network, but are still emitting wireless signals. Microwaves are one example, but wireless home phone systems and Bluetooth headphones and handsets also may cause trouble. If your home has a lot of these devices, moving to a dual band router and using Play-Fi with the 5GHz band will be a major improvement. Note that older Play-Fi products, like the Phorus PS1 Speaker, Phorus PR1 Receiver, and the Wren V5PF are only compatible with 2.4Ghz.

You can find instructions for changing the channel in your router owner’s manual, and a list of our recommended router specifications and models here.

Detailed information on the various 802.11 standards, 2.4 Ghz vs. 5Ghz streaming, and the impact of speed and bandwidth on network performance is available in our Wi-Fi Technology Glossary, here.

Why can’t the app find my music?

If the Play-Fi app is unable to find tracks that you've downloaded to your phone, tablet or a networked media server, check the list of supported file formats first. If your music is in an unsupported format, it will simply not appear in the library.

If you've confirmed that the missing files should be supported, but you still can't see them:Android

Files downloaded from Google Play Music, Spotify and Rdio are not accessible to other companies’ apps, so you will not be able to index and play them with Play-Fi.

If your files are stored in a “nomedia” folder, the app will not index them. Move any files you want to play out of that folder.

For iOS

The Play-Fi app can see files and playlists that were loaded onto your device. through iTunes. If you used another loading method (like a separate music app), Play-Fi will have difficulty locating and playing those files.

The Play-Fi app cannot see files that are stored in iCloud. Be sure the files you want to use have been downloaded to your device.

For Media Servers

Ensure that your music library has been refreshed and updated.

Confirm that the media server doesn't have advanced authentication enabled.

Play-Fi App stops suddenly while playing

The majority of the time, this occurs when something else is happening on your smartphone or tablet outside of the Play-Fi app. For instance, the app may crash if:

The device's battery is low, causing it to conserve resources

The memory has filled up

The Play-Fi app’s background process was forced to stop by the OS for other reasons, and the app was not able to resume

An OS-level illegal operation occurred

To avoid further crashes, try plugging in your device and closing or killing other memory-intensive background applications. Then, restart the app and enjoy the music.

Play-Fi Devices Lost

Your phone/tablet/PC has lost its network connection or is connected to a network other than the one your Play-Fi products (s) are on.

Your device’s Wi-Fi has been subjugated by another app (such as AT&T Smart Wi-Fi).

One of the devices lost power in the middle of communication.

Start by confirming that your router is connecting to other networked devices (like your phone or laptop) and that Wi-Fi is working in your house. Next, double check that you and your phone (the source of the music) are still in normal Wi-Fi range, and that the speaker is in range, too. Check the speakers for power, and to see the state of the Wi-Fi light.

If everything looks OK, and you’re not sure why you might be having issues, take a look at our Connectivity Issues guide to help walk you through optimizing your network performance.

Play-Fi Device Update Failed

A Play-Fi device update can fail because the Wi-Fi connection between the Play-Fi device, Play-Fi app, and router was interrupted, either because of heavy network traffic, an obscured signal, or wireless interference. If the update fails repeatedly (the “Try Again” option doesn’t work after 5 or more attempts), try:

Closing out the Play-Fi app completely (or restart the phone/tablet), and then reopening it to try again.

Play-Fi Device not Discovered After Set-Up

The final step during Play-Fi Set-Up is for the app to search for and find the new products connected to the Wi-Fi network. If it is unable to find the product at this step, one of two things has occurred.

It’s possible the password was inadvertently entered incorrectly. Choose “Settings > Add Play-Fi Device to run set up again, with the correct password, using the option to show the password so that you can verify the entry.

Double check that your phone or tablet is connected to the same network you used to set up the Play-Fi product.

If using a Samsung phone, go to the Advanced Wi-Fi settings in your phone and disable "Smart Network Switch" (or similar settings), then try setup again.

Close the app, and restart it.

Exit the app, put the Speaker back into Set-Up mode, and set it up again using the Browser Setup Method.

No Play-Fi Devices Detected

If you can’t see or access your speakers within the Play-Fi app during normal use, try the following steps (skip to the next paragraph if you are setting up a Play-Fi product).

Turn the Wi-Fi setting off and then back on. If that doesn't work try #2.

Power the Play-Fi produc(s) off and then back on. If that doesn't work try #3.

Reboot your router.

If you still can’t see or access your speakers within the Play-Fi app, or your setting up a Play-Fi product, check the status of the Wi-Fi light. Based on what that light is doing, there are several ways to get the speaker up and running again. If using a Windows PC to stream, see here for some additional steps you can take if these suggestions don’t help.

Wi-Fi Light Solid
This indicates the Play-Fi product has the network setup information, and is connected to the network. If the product isn’t found in the app, try the following:

If you lose speakers while using the Play-Fi app for Windows PC, try solving the issue based on the status of the Play-Fi product Wi-Fi light. If that dos not help, try the following:

Change your network type from “Public” to “Home” or “Work”.

Enable Network Sharing.

Right click the Play-Fi app shortcut, and elect to run it in Administrator mode.

Ensure DTS Play-Fi is allowed in your Firewall.

Disable any antivirus or security software blocks against DTS Play-Fi.

How to do a Manual Play-Fi Product Update

A manual update is a way of delivering updated software directly to your Play-Fi product using the USB port, rather than wirelessly via the Play-Fi app. This update software is only for the embedded Play-Fi software of the product. If you need update files for your Brand’s utility software or firmware, then please reach out to your respective brand’s support group. You can find links to the various Play-Fi partners on the main Knowledge Base directory.

You should only use this if you are having trouble with a first time setup or a new over-the-air update. If you are having another issue, please be sure to run through the other troubleshooting steps first, prior to taking this step. If you have any issues with this update, or need a walkthrough, please contact support@play-fi.com.

Certain Phorus PS1 Speakers and Wren V5PFs may need special service or updates prior to performing this operation. If you have one of these products and are having update difficulty, please refer to the Phorus or Wren support pages, respectively.

This is what you’ll need to update:

A USB Flash Drive with at least 128 MB of available space

An Internet connection

A Windows PC or Mac

About 3 minutes of time per Play-Fi product (The manual update process varies a little between brands)

MartinLogan Crescendo X: Hold the Mute and Source buttons for 5 seconds, and the front LED will turn Red to indicate Update Mode

After a short period of time you may hear another tone from the speaker, and this indicates the process has started

Some Polk and Definitive Technology products don’t make update tones

After about 3-5 minutes or so--and several interspersed tones and restarts--eventually the product's Wi-Fi light will enter a Double-Blink pattern (the WPS pattern), which is distinct from the pulsing or fast blinking patterns

Most Play-Fi products (apart from certain Polk and Definitive Technology models) also repeat a tone endlessly every 5 seconds upon completion

Unplug the Play-Fi product from power

If using a Polk Omni S2 Rechargeable, hold the Polk button until the Wi-Fi light on the back turns off (roughly 3 seconds)

Remove the USB drive

Plug the Play-Fi product back into power

The product should now return to the network and be updated for full playback and feature support.

Recommended Routers and Network Specifications

Play-Fi is compatible with all routers that are Wi-Fi certified and meet Wi-Fi standards. Uncertified routers may cause problems for your Play-Fi products. A list of known problematic routers is here.

Recommended Specifications
While all certified routers should work, for the optimal Play-Fi streaming experience, we recommend using a router that is rated at least “N600”. This designation means the router supports 802.11n dual band with a speed of 300Mbps on each band. You’ll see the rating “N600” in the router name, or on the front of the box.

These are the detailed N600 specifications you should look for:

LAN Ports:

WAN x 1, LAN x 4 RJ-45 for 10/100/1000 Base T

Antenna:

2 x antenna for 2.4 GHz with 3.8dBi gain

3 x antenna for 5 GHz with 5.1dBi gain

Memory:

8 MB flash and 128 MB RAM

Operating Frequency:

Simultaneous 2.4GHz and 5GHz

Data Rate:

802.11n: up to 300Mbps

Please note that these are recommendations and not requirements. Play-Fi does work with routers with lower performance specifications, and the experience may be acceptable or good. However, using a router with these performance levels will dramatically reduce the chances that your network set up will interfere with the enjoyment of your Play-Fi products.

Examples of Routers that meet this specification:

This series of routers has reliable and consistent performance in our internal testing and strong customer reviews. We’ve organized them in a “Good, Better, Best” format:

Router

Description

Type of Home

Where to Buy

ASUS RT-N56U

This router meets the recommended specs, is low-cost, and is superb for providing a quality Play-Fi experience

Incompatible Network Set-Ups

Play-Fi is not compatible with Office or Guest networks

Play-Fi products are built to deliver a wonderful audio listening experience at home, on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use of your Play-Fi products.

If for some reason you do need to use your Play-Fi products in an office environment, work with your IT department or network administrator on set up.

Some Routers and Access Points do not work well with Play-Fi products

Our team is constantly testing for Wi-Fi compatibility. This table shows a list of Wi-Fi hardware that can cause issues for your Play-Fi products, along with our suggested solutions for the problem.

Make

Model

Problem

Solution

Actiontec

GT724WGR
M1000
C1000
PK5000

Your Play-Fi product may not connect to the network, or it may connect, but not be visible to your Play-Fi software. This is due to the router not assigning an IP address.

Performing set-up using the Browser Method will allow your speakers to be discovered on the network.

Apple

AirPort Express, Extreme, and Time Capsule

AirPort routers do not always make use of the best network sharing properties, and sometimes don’t handle media streaming the way certified routers do. This can lead to a poor Play-Fi streaming experience.

These routers have an isolation mode. If this mode is enabled, the router is not forwarding broadcasts between devices. Your Play-Fi product may connect, but it will be difficult for your speakers to be discovered and used.

Disable isolation mode in the router settings, and the Play-Fi devices will now be discoverable You will find instructions on how to disable isolation mode in the router user manual or in their online support tools.

TP-Link

TL-WR841N

Certain streaming services in your Play-Fi app may not work.

Update the app to the latest version and the issue should be resolved.

If you are experiencing one of the issues listed above, but with a different router model, often the related solution listed here will resolve the problem for you. You can always contact customer support for help and suggestions on Wi-Fi networking issues.

Connectivity issues and recommended solutions

Sometimes connectivity issues on your Wi-Fi network can cause problems with the performance of Play-Fi products. These include dropouts, when audio playback is interrupted in one or more rooms during a song, stuttering, when a song has small skips while you are listening to it, and lost connections, where a speaker is completely disconnected from the streaming group.

In most instances, these issues are each caused by your Wi-Fi set up, and can be easily fixed with a simple upgrade to your network. Not only will your Play-Fi products work better, your overall experience with Wi-Fi at home should improve quite a bit.

Here are some specific conditions to check for if you are experiencing connectivity issues:

Older routers; crowded network conditions:

You have a router provided by your Internet Service Provider, or

Your router is 802.11g (or lower), or

Your router is five years old (or older), or

You are using Play-Fi products in an area with many wireless networks nearby, or

You are using Play-Fi products in an environment with a lot of wireless devices (like phone systems, earpieces, headphones, or microwaves)

We recommend upgrading to a new router/access point, with 802.11n dual band wireless. The upgrade will improve the performance of all of your streaming activities, not just Play-Fi. Click here for a list of specifications and routers we recommend.

Large streaming range or difficult streaming environment:

You live in a larger home, or

Your Play-Fi products are placed beyond several thick walls or floors

Be sure you have a top quality router, as suggested above. Plus, we recommend adding one or more additional wireless access points to your network. This will extend the range and reliability of your Wi-Fi at home.

Building materials that hinder Wi-Fi:

Your Play-Fi products are in an area with a lot of pipes, metal, tile or water flow

These materials may be interfering with the Wi-Fi signal getting to the speaker, causing dropouts. Try moving the speaker a few feet away from the area.

Wireless network extenders aren’t working:

You are using wireless network extenders at home, and still experiencing performance issues

We recommend wiring the extended access points to your main router.

Competing audio products disrupting the network:

You have another wireless audio system in your home that uses the Wi-Fi network

We recommend disconnecting or unplugging it when your Play-Fi products are in use. Some of these products (like those from Sonos and Samsung) use hubs and network extenders that are not Wi-Fi certified. These products may disrupt normal Wi-Fi traffic even when they are not active.

If you are curious about why these conditions cause problems for your Wi-Fi performance, click here for more details. You can also reach out to customer support for help.