“Providing
our customers with an unparalleled experience is our top priority”

SK Telecom turned to Nuance’s VocalPassword voice biometric solution to
offer an innovative solution to its customers, allowing them to
authenticate into their accounts using the sound of their voice. This
solution eliminates the need for customers to be asked intrusive
security questions and instead results in a quick, secure and convenient
experience.

SK
Telecom, the leading mobile service provider in South Korea with
over 28 million subscribers, has become the first organization in the
region to offer voice biometric technology in the call center.
Previously, customers were asked a number of questions to verify their
identity when calling into the contact center, creating a lengthy and
uncomfortable process. Realizing the value of their customers’ time, SK
Telecom sought to transform the experience by offering a simple yet
secure method for gaining access to accounts. Now, when a customer dials
into the contact center, they are asked to speak the predefined phrase:
“At SK Telecom, my voice is my password,” to be authenticated into their
account and then speak with a representative about their inquiry or
request. This innovative solution allows for a quick, easy and secure
customer experience.

Voice biometrics offers a proven alternative for organizations to
increase security while also vastly improving the customer experience by
making the authentication process more natural and intuitive. “Providing
our customers with an unparalleled experience is our top priority” said
Ahn Keun, Senior Vice President and Head of Customer Experience
Management (CEM) Office at SK Telecom. “Voice biometrics is transforming
the way we interact with our customers, allowing them a more convenient
experience while also keeping their information secure. Customers enjoy
calling into the contact center knowing that they are no longer bothered
with intrusive and lengthy questioning.”

“When it comes to authentication, we’ve seen that PINS, passwords and
security questions are leaving accounts vulnerable and can no longer be
considered a safe and secure method,” said Robert Weideman, executive
vice president and general manager, Enterprise Division, Nuance. “By
turning to voice biometrics, SK Telecom will be able to differentiate
itself from other businesses by offering a truly innovative experience
that is proven to be effective.”

Around the world, voice biometrics is quickly becoming an accepted form
of authentication which has proven to be both secure and convenient. New
data from Opus Research shows that the voice biometrics
authentication market is poised to grow from $200M (2013) to $750M
globally in 2017. Nuance voice biometrics technology leads the industry,
with over 50 million voiceprints deployed by its customers, representing
over 80% of the commercial market. (Opus Research: Census
Report: Voice Biometrics Census and Forecast, November 2014).

To learn more about how voice biometrics can reinvent a customer
experience, go here.
Nuance will also be participating in the Opus Research Voice Biometrics
Conference to be held in New York City on May 4-5, 2015. Please go here
for more details.

About SK TelecomSK Telecom (NYSE: SKM, KSE: 017670),
established in 1984, is Korea’s largest telecommunications company with
more than 28 million mobile subscribers, accounting for around 50% of
the market. The company reached KRW 17.164 trillion in revenue in 2014.
As the world’s first company to commercialize CDMA, CDMA 2000 1x, CDMA
EV-DO and HSDPA networks, SK Telecom launched the nation’s first LTE
service in July 2011. SK Telecom also became the world’s first mobile
carrier to commercialize 150Mbps LTE-Advanced in June 2013 and 225Mbps
LTE-Advanced in June 2014 through Carrier Aggregation (CA). In line with
its efforts to swiftly move towards the next-generation mobile network
system, or 5G, it successfully commercialized 300Mbps tri-band LTE-A CA.
As of December 2014, the company has over 16.7 million LTE and
LTE-Advanced subscribers. Based on its strength in network operations
business, SK Telecom is seeking new growth engines in areas of platform,
Big Data and convergence business. For more information, please visit www.sktelecom.com
or email to press@sktelecom.com.

About Nuance Communications, Inc.Nuance Communications,
Inc. (NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience more
compelling by transforming the way people interact with devices and
systems. Every day, millions of users and thousands of businesses
experience Nuance’s proven applications. For more information, please
visit: www.nuance.com.

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