DeliveryThis item is usually dispatched within 3-5 working days although this may increase around peak periods like Christmas.

Delivery is free in the UK (free delivery can take up to 5 working days from despatch)

Ireland:-£5.95 with a Basket Total up to £19.99£13.75 with a Basket total over £19.99(please check delivery tab on individual products as some personalised items do not qualify for this)Europe & Rest of the World:-£15.75 with a total weight up to 3.5kg (please check delivery tab on individual products as some personalised items do not qualify for this) The overseas postage charge above only applies to products with the brand name Memento shown on the product page above

Payment MethodYou can pay for your order using any of the major debit or credit cards, or Paypal Express if you have a Paypal account. Your financial information is not collected or stored on this site.

Returns/RefundsUnder the UK Distance Selling Regulations (DSR) and the EU CRD personalised items are non-returnable. If a mistake has been made on our part in the personalisation of an item, or the item is not fit for purpose, a replacement will be sent out at no extra cost. If a mistake has been made by you in the personalisation message then you will be charged for a replacement. Orders for personalised items cannot be cancelled once the order has been confirmed by e-mail.