Within all organizations, communication is an essential component for success. For a healthcare organization, communication is not only essential but lack of communication could lead to patient harm or even death. It has been estimated by the Joint Commission that 65-70% of the sentinel events are due to a breakdown in communication. Upon examination of an organization, one would find varying degrees of communication. Is there a direct correlation between communication and transparency? What does transparency mean and how does it happen? How does an organization utilize their publicly reported outcomes to communicate and enhance transparency?Program Objectives:

Describe the importance and key elements of communication.

Identify ways to improve communication.

Explain the meaning of transparency and ways to enhance transparency.

Identify different publicly reported sources for patient outcomes.

Presenter:

Holly Hampe, DSc, RN, BSN, MHA, MRM, CPHQ, CPSO, CHSP Holly M. Hampe has over twenty-five years of healthcare experience, with an extensive background in patient safety, quality, risk management and regulatory affairs. Her educational background includes RN diploma, PhD Information Systems and Communications, BSN Masters Health Administration and Masters Risk Management. In addition, she has the following certifications: Certified Professional in Healthcare Quality (CPHQ), Certified Patient Safety Officer (CPSO) and Certified Healthcare Safety Professional (CHSP). As a register nurse, Ms. Hampe has hospital and home care experience. She also has experience with insurance healthcare cost containment products. Her hospital administration experience includes nursing administration, quality, risk management, patient safety and regulatory affairs. In addition, she has experience with a group purchasing organization in the development of the organization's quality and patient safety program. Currently, she is the Vice President and Chief Quality Officer for St. Clair Hospital, Pittsburgh, PA. Ms. Hampe is an adjunct professor at Robert Morris University in the School of Nuclear Medicine Technology & Health Services Administration. Her patient safety initiatives involving Patient Safety Actualization and Patient Safety Huddles were recognized by Press Ganey in June 2006. Ms. Hampe has also worked as a part-time regulatory affairs consultant.