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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

losing my ISP connection

i have ZA PRO running on vista and after ive been online for a time never a certain amount of time i lose my connection to my ISP when i run the diagnose my connection it says i am connected in the alerts i have a ICMP (type 8) with a ip that is from my provider it is incoming launch modem that is blocked by rule block all when i add it to a zone it still blocks it next time
how can i resolve this setting or fix the issue