Feedback Forum

How can we improve Hootsuite?

being able to Group Profiles into groups so that you can select one Clients group and it contains all those profiles.

We manage numerous corporate companies Social media, and it is a huge problem that we cannot group certain profiles together for instance create a group for a client and that group contains their profiles and when you post you choose that customer group. this avoids mistakes made . This would be a huge benefit for any Social media Company

Group social networks on basis of organizations or teams. This makes it easier to select the networks to post to if you have a long list of networks. (Compose, Publish)
Additionally: ability to schedule different posts/suggestions for different groups.

Anonymous
shared a merged idea:
Select default social group - only selects one profile by default at the moment · May 05, 2015 ·

Posts go out to one profile and very tedious clicking the group icon for every post...

I have about a dozen streams in Hootsuite, each corresponding to one of 3 or 4 different businesses I operate. When I post through Hootsuite, it is usually to a single one of these businesses. I have 4 streams pinned -- they're all part of one business -- but when I post to another business's streams I have to manually pick out the streams from the list. This is very time consuming. I propose saving groups of streams within the dashboard so you can easily switch to a different group when you need to.

I added 50 Facebook groups, but I can only programme in 5 at the same time. When im picking this 5 facebook group, sometime i lost which was the las i selected.

So if we could create group with 5 social networks I could call it Group 1, 2 ,3 ... til 10... Then when I post i have to select only one group. It will be faster and ease to remember which was the last one selected.

Add functionality for Distribution Lists which would group steams for easier selecting where a specific post should be published. Each person should be able to create many Distribution Lists, which each contain many Streams. A stream can be included in many DIstribution Lists. i.e. instead of selecting each stream for a new post, user can just select a distribution list which includes a user pre-defined group of streams.

My business manages numerous clients social media networks, however to improve my business I would like to be able to manage their profiles easier.

For example, with the current Organisation option - it seems this is based around one business where all clients are involved with that single business.

For businesses such as mine, it would be beneficial if there was a way of creating certain groups for different clients. Each group would then ultimately be managed by ourselves(or the 'super admin') which would then allow separate clients to be able to have minimal access to these groups.

Each group could then be a different client for us, where they can view posts that we have scheduled and allow them to 'approve/disprove' posts without having full access to the networks on hootsuite.

For example, I could schedule x amount of posts on a twitter feed for a client. Within the current 'team' setting in the organisation, if I invite a client to have access they can then delete all of my posts without my knowledge or authority and therefore this could prove to be incredibly frustrating - especially if they are not used to hootsuite.

There just needs to be a better way of being able for businesses like myself to be able to switch between different potential clients - similar to Facebook - as once I am logged in to Facebook, I can manage all of the pages and also give people different access - so that they cannot post etc...

Anonymous
shared a merged idea:
add a way to select accounts to publish to based on a type/filter. For example, to select only Facebook accounts, or only Twitter accounts · March 31, 2014 ·

Add a way to select accounts to publish to based on a type/filter. For example, to select only Facebook accounts, or only Twitter accounts to post to. There does not appear to be a way to publish to a "group" of accounts... just favorites or all.

Charles
shared a merged idea:
Be able to categorize different Facebook groups to make it easier to send posts to specific groups. · March 19, 2014 ·

I belong to 300 different groups on Facebook. When importing groups over, they are imported as individual social networks. It would be easier if I were able to group the individual groups together to send posts to instead of searching for the individual groups and making notes as to which groups I sent posts to.

Anonymous
shared a merged idea:
an options to make lists · March 17, 2014 ·

Ok so we use hootsuite to post to a bunch of groups at 1 time right. Well I am looking for a way to make a list for each type of groups we have. like family, biz, local etc & that way it will only send out to the groups in that list.

Tony
shared a merged idea:
Bad to work with profiles icon´s when choosing at dashboard and no option to create group of profiles · February 05, 2014 ·

Dear Sirs,

Hootsuite is a very good tool, but need improvements!

I use it for facebook groups.

1- Laytout of profile icons at dashboad is bad to work...
2- Much better if it was like check box, with the name of profile at the side.
3- Much better if we could create groups of profiles to publish, it would make the work faster...

In the upper right section of the screen we only have the option to use our favorites social networks by default.
It would be nice if we could create groups px favorites1, favorites 2, favorites and import our social networks in these groups.
Could you add this very useful functionality?

Alessandro Giuliani
shared a merged idea:
Create groups of social network so you can select a gruop to post · October 19, 2013 ·

Il will be fantastic if it will be possible to create groups of social network and, in posting, the possibility to select a gruop to post in. Like "pin" but with the possibility of creating various groups.

I'm a team manager of SMMs who handle 3 clients each. I find it hard to sort through their clients' accounts. I hope you can add a feature where we can organize accounts so it'll be easier to view scheduled contents for each team member's accounts.

For instance, I can group Member A's clients into one folder entitled "Person A". So, instead of just the options Favorites in the dropdown, there'll be Person A on there too. With 20+ accounts to monitor daily, it's hard to scroll through the accounts since they're arranged alphabetically.

I am a consulting company that has multiple clients each with multiple profiles. Meaning, Client A has FB, T, LI, 4S and Client B has FB, T, and Li. I want to group the clients together and when I click on them, I see the tabs for each profile. Right now I just have dozens of tabs for each profile I manage.

Anonymous
shared a merged idea:
Enable Making Hootsuite Subgroups( By choosing a from our existing subscribed Facebook Groups)and Save them to make Group Posting easy · March 21, 2013 ·

Add the option of making lists of selected facebook groups.

Thus enabling a Single Click Selected Groups Posting for Facebook. This one feature is not available on other competitors like buffer thus will help Hootsuite gain more traction.
Example

At the moment a person with 200 groups membership with groups in deifferent categories ( Say Beauty, Internet Marketing, Health) has to shortlist specific 50 groups( say all the groups Beauty) related to one category and then publish( Too time consuming)

Instead we have to select a Hootsuite group list that we have created ( Say Beauty) and just publish in them.

Additional features:
- Future editing of facebook groups possible
- Groups can be named ( Making it easier to manage multiple lists)

I would suggest allowing paid users to organize their social networks, for instance the FB Groups by categories.

For instance, I run a Heavy Metal portal (I think we are one of the few using Hootsuite) and we have posts that target better Death Metal Facebook Groups other than Hardcore, Heavy Metal, and so on, by allowing to categorize (therefore associate Groups to specific genres of music) it would ease a lot more the workflow instead of scrolling 10 down to pick just one suitable to share a post.

Daniel Mendes
shared a merged idea:
You can create a GROUP of PROFILES. So, to post something we could choose the group instead several profiles · February 22, 2013 ·

You can create a GROUP of PROFILES. So, to post something we could choose the group instead several profiles. Lot easier than now, if possible, do this tool ASAP. Thanks

Cash Tan
shared a merged idea:
Why don't add a feature that can sort the social profile into different groups ? · February 13, 2013 ·

I have many type of facebook page and group's social profile.

Sometime, I just want to post something for certain target group, so I have to select 1 by 1 because HootSuite have only 2 option, "select all" or "select 1 by 1". It's really waste time for those who managed hundred social profile.

Hope HootSuite can add the new feature that can sort the social profile into different groups ASAP, I'll much appreciate it !!

Anonymous
shared a merged idea:
i hope that hootsuite can add a new feature that can sort the social profile into different group~ · February 09, 2013 ·

for example, i have 100 social profile, 30 of them are related to healthy, 30 of them are realated to game, 40 of them are related to car.

so, when i want to share something about car, then i have to click 1 by 1 for the 40 social profile that realated to the car.

so far hootsuite can only click 1 by 1 or select all, it's not suitable for me if i just want to post somrthing realated to a target group.

Next to the "Social Media Networks" we select manually after clicking the Hootlet button, that there could be "Group" icons for specific Social Media Networks. For instance, there could be a Group A, which has Social Networks 1,2, and 3... and the next Group B could have Social Networks 2,4, and 5. This would automatically select the Social Networks in that group, instead of having to manually select them (which there's room for human error".

Create groups so that I can organize the companies and industries in one group. This way I can select a group of companies in an industry and post the same message. Oh and sub groups would be good as well so that I can create non competing markets across the country so I'm not posting the same content in the same market for two companies in the same industry.

I'm a member of 50+ LinkedIn groups and would love to be able to sort/group them by subject.

Ruggero Piccoli
shared a merged idea:
I would to create a list of Facebook pages managed by other (or FB groups) where to made a scheduled post of my contents · November 26, 2012 ·

I want to create a list of pages in Facebook or groups and publish there my content in a scheduel way.

For instance when I made a new Youtube video I would to insert it in Hootsuite and than schedule the publisching in this fan pages list in one single shot or in many different shot.

Thaks

Ned Donovan
shared a merged idea:
Make Social Network grouping available for Web and Mobile interfaces · November 21, 2012 ·

I find it tedious on the iPhone app to have to remember what network is what by their picture, especially when they all have the same picture and I have to look for the little social network icon over the small thumbnail. I manage networks for multiple companies, and I would like to be able to group those profiles together so that it's easier for network selection. For instance instead of seeing a long list of all the networks I manage and finding the ones I need, having the option sort by "Team" and then click the team and have the options of "Facebook", "Twitter", "Linkedin", etc. This would greatly improve my ease of use within the web interface but ESPECIALLY in the mobile app.

It would be GREAT if you could have groups or even tags so you can have different groups of profiles (Like your favourites feature) but set your own groups

Deborah Kofsky
shared a merged idea:
It would be a BIG improvement if there were more categories than just "favorites" for my profiles. · September 14, 2012 ·

I manage 150+ client accounts. Many of them I post to FB, Twitter, and G+. If I could group all 3 of those accounts together, rather than scrolling through my entire list, or possibly even group several businesses, it would take several steps out of every day. I have a hunch I'm not the only one with this need.

As someone who does agency work and Community Manager work for multiple clients, I am given two options. Load every single SM account I manage in to one dashboard, or create a separate Hootsuite account and manage them separately.

The first causes a problem if I accidently choose the wrong SM account from the list, and the 2nd requires me to either login/logout or have different browsers installed to run multiple instances of hootsuite.

At the very to of hootsuite I should have a "Choose Client:" drop down, like Google Adwords MCC has, where I can quickly hide streams of one client and bring up streams and accounts of the other without having to logout.

This would be a feature worth paying more fore.

Arnold Hight
shared a merged idea:
Allow us to create catagories that act as presets of what groups, pages, and networks we want to post to. · August 18, 2012 ·

We can create categories to post to i.e. if we wanted to post inspirational messages we would have a preset category of groups, pages, and networks to post to at the click of a button instead of having to select which groups we want to post to every time.

Anonymous
shared a merged idea:
enabling grouping social media rather than choosing one by one. I have six but post things on social media of particular combinations. · August 03, 2012 ·

Cyrus Mostaghim
shared a merged idea:
Multiple favorite lists in Social Media Network Selector or drag+drop reorder of social networks in compose window like you can for streams · July 31, 2012 ·

It would be great to be able to reorganize the order in which social media accounts are displayed in the posting window or with the new social network selector have the ability to save "lists". With using 15 network accounts, it's frustrating having to search through a drop down because a frequently used network is on the bottom. Pins and favorites work, until I have to change the group of networks I want to post to.

I would like to be able to put organizations into groups, so that when I want to send out a tweet i can quickly select a group, and not have to do it individually for each name. is this possible? or is there something liek that already?

Blanx
shared a merged idea:
A Feature where we can 'Group Profiles' · July 08, 2012 ·

I have multiple profiles on my hootsuite pro account and it's really time consuming to select one by one specific profiles where I want to post my message. A great feature would be grouping profile (e.g. Group 1: all twitter account, Group 2: all facebook groups Group 3: linkedin groups)

Ned Donovan
shared a merged idea:
Add ability to group social networks by team in "Streams" view as well as "Profiles" list for ease of sending · July 08, 2012 ·

I manage social networks for multiple companies using Hootsuite Pro. I would love to be able to group my "Streams" view by company, rather than by individual social network, as well as do the same when sending new posts. I would like to click on a group of accounts all managed under one company, instead of having to sort through all of my accounts and select the ones I want.

Lindsey Rhodes
shared a merged idea:
I think you should integrate grouping of facebook groups. Some of my facebook groups I may not want to post something in. · June 22, 2012 ·

I think you should integrate grouping of facebook groups. Some of my facebook groups I may not want to post something in. If I can arrange them in groups, it will better utilize my time.

Introduce a feature that allows me to tweet different things to different groups of people. I am tweeting on behalf of a business who operate in a number of different markets. What's relevant and interesting to one market may not be to another. We need to keep these separate.

We run an events company, so we continuously have to post to different sets of multiple groups, feeds, etc. depending on the target audience. Having a way to save the selections as a set, with a name, would save us hours of scrolling over thumbnails to see the hover text to decide if it's an appropriate group for that event.

I'm sure this issue must be the same for many others who operate in multiple target audience demographics.

It's a small feature, but one that could make life a lot faster for all, I'm sure!

Terra C
shared a merged idea:
consider a function to group networks by profile. · March 15, 2012 ·

In otherwords, I manage multiple accounts for clients and if I could tag their social networks and facebook groups that would help considerably in updating their accounts.

Anonymous
shared a merged idea:
More control over how to organize your social networks · January 29, 2012 ·

Instead of having the social networks you are selecting to post to organized by twitter, facebook profiles, linkedin, facebook pages, etc Allow for people to group them themselves if they want to.... for example I have a few different clients with twitter, linkedin, and facebook accounts when posting I post the same content to all three it would be easier if I could organize how I selected people by client vs by social network

In the box up top to Select the Profiles you want to post a message to, you have a little dropdown box that has two choices;

Show All
Favorites

What some of us power users (me especially) would REALLY like to see is the ability to create a custom list to be added to these choices, so that clicking on this custom list would pull up a pre-defined subgroup of profiles.

For example, suppose I have 100 accounts overall in HootSuite, with 40 of them being from Boston and 20 of them being from Providence. I would create a custom list called "Boston" and attach those 40 accounts to that list, and do the same with the 20 Providence accounts, to a custom list called "Providence". Then, that little dropdown box would have the following choices;

Show All
Favorites
Boston
Providence

You should really put this in....feel free to call me at 857-200-0998 if you need further clarification.

JohnBej
shared a merged idea:
Add a preset "group of accounts" button when sending a message so you don't need to always select em · July 01, 2011 ·

Add a preset "group of accounts" button when sending a message so you don't need to always select them. I work with many accounts, but I have a set of accounts that get the same message. It be great to have 3 preset buttons on there that I can name, which auto select a preset group of accounts. Sometimes I worry to click on the wrong one, pics are small, etc and this would make it so much easier. I'm telling you, add this feature it will relieve tension from so many people of sending to a wrong account, plus save a ton a time.

The ability to set up predefined groups of two or more social network profiles that would then appear as an icon next to the post text box. Select a group would post the content to all of the selected networks.

We have implemented a social profile grouping feature for HootSuite Pro and Enterprise accounts.

This social profile grouping feature will group social profiles together by Team in a HootSuite Pro or Enterprise Organization, allowing users to post to all of the social profiles contained within that team at once.

To access this feature, please click the drop-down arrow just to the right of the Find Profile box within the profile picker.

Thank you for using Hootsuite.
Travis | Customer Support – Technical Lead | @Hootsuite_Help

Thank you so much for your valuable feedback. We are currently evaluating this functionality for future improvements.
Have you looked at creating two groups by favoriting a set of social profiles? You can then see only the Favorited profiles by choosing ‘favorites’ at the bottom of the drop down.

You can do this. Anonymous shared this youtube link a few posts below me: https://www.youtube.com/watch?v=pfa33CYcSPsBasically you create an organization and put all the profiles in it, and then split that teams, where each team is a client, and then refresh/logout/login, and then you can select to post to a whole team. I'm still in the process of testing this out and am using a pro trial account but it seems to let me post to a clients multiple social media pages.

This doesnt really give us what we are asking for does it? I want to be able to group the profiles - not allocate them to teams. Even if i could keep them in a certain order in the drop down menu - that would hel, but you cant do that either.

It seems that a basic feature, such as group accounts is not available on Pro. This is either a massive oversight or a deliberate holding back of a feature.
I have created teams to group my brands, so Brand A, Brand B, Brand C... but I still have no way to send a message only to these groups. Surely it would make send to have these listed in the drop down next to Find Profile. So instead of just All, None and Favourites it would be:

All,
None
Favourites
Brand A
Brand B
Brand C

Or make it even easier and when I go into a "Team" then add an option to send message to the profiles within.

I am on a trial 30 days but if this is missing then I cant really use Hootsuite.

Group social networks on basis of organizations or teams. This makes it easier to select the networks to post to if you have a long list of networks. (Compose, Publish)
Additionally: ability to schedule different posts/suggestions for different groups.

The solution provided seems more like a patch rather than a real solution.... It could improve much much more. C'mon Owls you can do much better we've seen it before :) An ultimate solution would also include a way to include our clients logo so we could have a visual reference to do it even quicker.

my question is that once I have grouped specific facebook groups I belong to into a team that I created..........how am I able to send out a message/post to ONLY the profiles/fb groups within that spedcific team???

Hootsuite, I don't understand how "TEAMS" would let us group anything. We're talking grouping social networks so that when we post, we don't have to select social networks individually.
TEAMS is a good feature but has nothing to do with our grouping request.

Hey everyone, after pestering @hootsuite_help, the answer is:
When you select the drop-down arrow in the right side of your profile picker, do you see the Select by Team option? This a Pro Plan feature with an Organization and Team set up. The grouping feature is connected to Teams, so they would need to be in different Teams to be grouped.