HOS ACCOUNT SYSTEM UPDATE: We fixed the big bugs...

...now it's up to you to tell us about any individual issues so we can fix them!

To do this, log in and take your new MY ACCOUNT page for a test drive.
See how easy it is to verify and update your account, particularly your billing info.

We need this because some subscriptions and some credit and debit
card data did not transfer to the new system. Rest assured: this was due
to unavoidable mismatches between the two secure databases,
not any security problem.

By making sure your account has both your subscription and your
payment card ready, you can avoid those annoying 30 second
samples, now and when your recurring access plan is up for renewal.
Filling in your billing info will insure continuous access to your
subscription.Here's a quick guide to HOS My Account symptoms and fixes...

Let us know you can’t find your account. We’ll find it and get it working again. Some folks signed up after the old system was not supposed to make new accounts anymore. The new system has to be updated manually. Let us know at help@hos.com.

• The reset password message never arrives.

You may have registered with a non-working email address, or forgotten to update when you closed a former address. Let us know you can’t reset, and give us your actual working email address. We’ll take it from there.