Terms &Conditions

Outcomes

NOTE THAT THE RCG COURSE WILL BE DELIVERED BY OUR PARTNERS AT ATS - RTO PROVIDER # 90737

PROVIDE RESPONSIBLE GAMBLING SERVICES SITHGAM201

Location of training - City Courses Level 6, 143 York Street, Sydney

Please ensure you bring one form of photo ID with you as is a requirement to commence the course.

To obtain your RCG photo card you will need to present the Statement of Training issued to you upon successful completion of the courese and 100 points of ID at an Australia Post outlet.

The following link provides an example of the Statement of Training with page 2 showing a list of the ID that Australia Post will accept - click here.

IMPORTANT - UNIQUE STUDENT IDENTIFIERS FROM 1/1/2015:

Note that from the 1st of January 2015, the Australian Government requires anyone who takes educational training to provide a Unique Student Identifier (USI) number to the training organisation they are enrolled with. Training organisations are not permitted to provide training certificates to a learner until they have provided the USI.

To create your USI, please go to the following link. Once you have your USI, you can use it wherever you do training:

Please bring your USI with you on the day of training or if you wish, you can contact us prior to your course so that we can update your details in advance of the training. Remember that until your USI has been provided, your certificate(s) cannot be issued.

PROVIDE RESPONSIBLE GAMBLING SERVICES SITHGAM201

NOTE THAT AS THIS COURSE IS RUN BY OUR PARTNERS AT ATS - RTO PROVIDER # 90737, THE FOLLOWING CANCELLATION POLICY APPLIES:

ATS undertakes to refund or transfer course fees according to the following criteria:

the participant having applied for & being confirmed into a course, fails to attend without prior notice, will have course fees withheld in total as a cancellation fee unless a doctor's medical certificate is supplied. If a medical certificate is provided you are entitled to a transfer not a refund

if you are more than 15 minutes late you will not be admitted & a rescheduling fee of 50% of the course fee applies

24 hours notice is required to reschedule a course. A $10 rescheduling fee applies per course

Upon successful completion of the course you will be issued with a NSW OLGR RCG Interim Certificate & an ATS Statement of Attainment for Provide Responsible Gambling Services SITHGAM201. The Statement of Attainment is nationally recognised under the Australian Qualifications Framework.

Your NSW OLGR RCG Certificate will allow you to work immediately, but is only valid for 90 days, therefore you will need to visit an Australia Post outlet within this timeframe to apply for your RCG photo card (card fees are included in your course price so no addtional costs for this). Your photo card will then be mailed to your nominated address. The RCG photo card is valid for five years.

Note: If you already have a NSW OLGR RSA photocard you will not be required to make an additional application for your RCG photocard at Australia Post. You will instead be provided with a form for a replacement card which will only need to be submitted to the OLGR, with your new updated photocard then mailed directly to your nominated address.

One form of Photo ID is required for the course. 100 points of ID will be required at Australia Post when applying for the RCG photo card.

ENGLISH REQUIREMENTS

Participants must be able to speak, read and write English to take part in this course

MINIMUM AGE

No age restrictions apply however participants must note that they will need to be a minimum 18 years of age to work in areas associated with gambling.

OUTCOMES

Upon successful completion of the course you will be issued with a NSW Office of Liquor Gaming & Racing Interim Certificate for Responsible Conduct of Gambling (RCG), allowing you to work immediately in NSW. To obtain the RCG photo card, you will be required to apply at an Australia Post outlet for the card. No additional fees will be required as these are included in the course price. 100 points of ID will be required when making your application at Australia Post.

Participants will also be issued with a Statement of Attainment for Provide Responsible Gambling Services (SITHGAM201) from ATS (RTO provider # 90737), allowing you to work immediately in these states.

Note: If you already have a NSW OLGR RSA photocard you will not be required to make an additional application for your RCG photocard at Australia Post. You will instead be provided with a form for a replacement card which will only need to be submitted to the OLGR, with your new updated photocard then mailed directly to your nominated address.

NOTES

Please read the pre-requisites for this course prior to making a booking. You will receive a course confirmation once your booking has been made which will reconfirm all booking details.

Please contact our office on 02 8252 7565 with any questions you may have.

The RCG, or Responsible Conduct of Gambling certificate, is required by all Australian employees working in a position related to gambling and gaming services. It is not solely required by individuals whose role is directly related to gambling practice, but is also required for employees who simply work in the same vicinity in which these practices are undertaken. It is equally important that service staff of a casino have this certification as it is for dealers of a blackjack table.

A key defining component of the RCG is that while it is an important part of the foundation for responsible gambling services, the course teaches students the information required to assist problem gamblers. Strategies in support of this skill include the identification of problem gamblers, problem environments and effective communication practices. The course also covers a number of legislative issues such as appropriate signage and the maintenance of information records according to gaming policies.

Approved by the NSW Office of Liquor Gaming and Racing, Infront Staffing & Training's RCG course is a recognised qualification within the NSW gaming industry. RCG certification is a valuable asset to individuals looking for work, given gambling practices are found in a surprisingly large amount of enterprises throughout the state. It is worth emphasising that many employees of pubs, not only clubs and casinos, are required to have their RCG certificate. This tends to be due to the prominence of poker machines in these establishments.

Participants who successfully complete the NSW course will be issued with two documents:

The NSW OLGR RCG Interim Certificate, which is valid for 90 days and allows the holder to work immediately in the interim period between applying for and receiving the NSW RCG photo card. Participants should take their interim certificate to an Australia Post outlet with 100 points of identification when applying for the photo card, which will then be mailed to their nominated address.

A Statement of Attainment for the “Provide Responsible Gambling Services” unit will also be issued by the registered training organisation (RTO) conducting the course. This document will qualify individuals for RCG work in Queensland, Northern Territory, South Australia, Western Australia and Tasmania as photo cards are not required in these states.