Du-All — unjustified billing

company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee.
There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee.
It looks like quite unjustified. Can you help?
Thanks.
Patrick le Pivert

And also tried to file a complaint to them regarding to this but they still trying me to give any amount for the closing of the sim card. God bless to your business guys. You're doing bullshits to people, good luck!

I got 500 Dhs bill overseas data package for one day only without my knowledge/ SMS/ my confirmation/ my request. I already complained two time in Dubai mall branch.But I did not got any satisfactory solution. Please I want needful action.
Thanks
Nurul alam

There is shown 500 dhs charge for one day overseas data without my knowledge/ SMS/ my request. I did not used this type service. I already complained two times at Dubai Mall breach. They did not given any satisfactory solution. So please I want satisfactory solution.

Responses

you agent in finance department use my credid card without any approval..he never wait to get my approval before doing any transactions!just be reminded that even I need to pay the remaining balance in my du account you are nit allowed to use my said credid card without my permission.

hi sir,
this is Aamir khan here.
sir i just wanna to tell you that . i received a msg on WhatsApp this morning from a du customer care or something? i don't know them but you can see at the picture and take action against them if this is fake .or if its not fake so plzz inform me at my number.
0522527933
or[email protected]

In order to renew our rate plans we have spoken to 10 different customer service agents / Du shop assistants / account managers / sales managers. For 1 month none of them can renew rate plans. We are being bounceed around between call centers and shops. The custmer service is horrible. No employee of DU takes ownership to solve customer requests.

My mobile number is 00971561565852 on February 27 a monthly plan requested and the basic benefits I get in 72 hours but today 16 march end a lots of time I call went my self by outlet but nothing the full benefits not getting.100 dirham plan with 9.5 GB data 380 local minutes 155 international minutes and 130 SMS felaxsible.plz solve it asap.

I have activated the internet service from du by paying AED 105 but they did not activate the service by saying that my EID is expired. I activated this service by calling the customer service but at that time they didn't said that i will not be able to use this service. I have lost my hard earned money. So i want all the customer to be careful.

I called 3 times to ask about my DU home internet connection, nobody gave me a reasonable answer and nobody showed up to fix the problem !!!
How DU will make it up to me ???
what compensate should I get ???
When my internet connection will be back ???

I have received a call from du office on 16-08-2017 and inform that i have to pay 1300AED to pay for the bill of mob no 0563730200. Actually i cancelled the post paid plan on 03/04/16. My cancellation no is I-84270567827 and the amount of 2439.0AED paid on the same day.

I went to the customer services In al ghourur mall and I had the most bad customer services there from Egyptian one who couldn't help me at all as he was very rude my SIM card is not working and he asked me to pay for another one and I have sub for a package I didn't use at all

Hi
I want to for what reason is my ban lance deducted for data usage when I am already having a data bundle activate please call as you people have no number to contact.I WANT TO KNOW DETAILS FOR BELOW DEDUCTION.This is disgusting service I ever experience .

My name is Majid Husain. I am using the du no +971582427450. yesterday I make a load 10 DHS. The morning I want to call someone but my balance showing 1.60 Fills and from yesterday to up to now I did not call to anybody.

Hello, my phone bill for last month had roaming data charges (around AED 150), can you pls explain since i don't have any roaming services available (not even voice roaming)?
FYI, i asked for roaming but the answer was that i have to wait 3 months or pay a security deposit!
Thank you
Wissam

since 26 April 2017 they cant resolve network issue and solution is very nice that "that they don't plan to built new tower in 2017 they will built in 2018" so that I have to use poor network and pay 250 every month and moreover to this they are opening complaints as and closing internally without any resolution

i bought credit online, my account was debited however my mobile wasnt recharged. Calling 800155 or 199, listening to the crap options while deducting my credit. Worst feeling with with service provider, Worst Ever. Wish there were more service providers other than du or etisalat.

Order CM0000004174 was not delivered. Still waiting since 3rd of December. Complain online and to customer center with no effect. Do not shop with DU...forget about good treatment from customer service!!!

This is to inform you that my 0528927763 account balance has deducted several times. I should know why it's happened. Whenever I recharged my account with in two days it has gone without my knowledge. I didn't activate any value added services. So let me know the entire details about the deductions.

You have the worst customer service ever, Horrible system, my case is PENDING for 48 hours, I raised TWO COMPLAINTS and No one ACTION THE TICKET, this is POOR service. Check the account number 1.38173620

..Last 7-8 days I were compliant every day morning and evening costumer care du stop this service SOCIAL bandle but they fail every time and they not pay my deduct balance in my no
My is +971-524290679
Rajat is a customer care employee he give me a compliant no 1-0147258118107

my mobile balance has been deducting without my permission i don't know why i m full disappointed with your service and your service is more worst than developing countries return my deducted balance if possible as per my mobile no
0586965307

Cancel appointment whenever they want.
Promise to call back to schedule appointments but on a regular basis call back to let the phone ring once and hang up. This is done in a lazy attempt
to claim they called. Unfortunately it is a monopoly with no governance or accountability.