Having multiple machines spread over a wide are of geography can be challenging for any business owner. So, when Kurtis Graham, Product Support Technology Representative (PSTR) from Barrie, Ontario, had an opportunity to showcase the benefits of John Deere Worksight™ to a customer like this, he jumped at the chance.

“His primary business is metal recycling, and his equipment operates all over Ontario and sometimes beyond. His equipment can be found in the heart of a city or in a remote northern Ontario town,” shared Kurtis. Keeping track of all these machines and ensuring they are being operated and maintained correctly is possible with tools from the WorkSight portfolio.

“It’s funny that when I first introduced JDLink™ to my customer, he kind of thought of it as a novelty, but now after using it and seeing the benefits, he’s really convinced that this is a very important tool for his company,” added Kurtis.

Nortrax PSTRs routinely deliver training sessions to customers to ensure they can access all the features and benefits of John Deere WorkSight. “I’ve trained a number of the company’s site supervisors on how we can work together using tools like John Deere’s exclusive Remote Diagnostics and Programing and Maintenance Manager to ensure as much uptime as possible for their fleet of equipment,” said Kurtis.

Maintenance Manager, an online portal to track and record a company’s maintenance requirements, can also be teamed with the MyMaintenence Mobile App. This app enables technicians to follow and record factory recommended maintenance procedures using a Smartphone. Available for download for both Android and iOS operating systems, this feature rich app allows the user to not only locate the machine they will be servicing via JDLink, but also to attach pictures and files to the maintenance records.

Kurtis recently received an order from the company to install JDLink units onto some of their older John Deere machines, which were not initially equipped with it from the factory. When placing the order for the additional JDLink units the customer exclaimed, “This stuff is leading edge! Nortrax and John Deere are providing the kind of support I need to be efficient and succeed in today’s environment. If you keep up this kind of support, John Deere will always be my first choice.”

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