Corangamite Shire

Corangamite Shire Council needed experts to manage its firewall device to protect against unauthorised access to its multi-located network. The Shire’s requirements were complex as remote access from numerous sites including depots, landfill sites, visitor information and health centres and kindergartens.

Corangamite Shire Council needed experts to manage its firewall device to protect against unauthorised access to its multi-located network. The Shire’s requirements were complex as remote access from numerous sites including depots, landfill sites, visitor information and health centres and kindergartens.

Tesserent were recommended to Corangamite Shire Council by the supplier of their original device and have successfully provided managed security services to them for eight years. During this time the Shire has experienced an uplift in network performance, replaced and subsequently upgraded its original hardware and significantly enhanced its security protection.

Business Needs

The Corangamite Shire Council has a population of over 17,000. It is located in Victoria’s south west and extends along the Great Ocean Road. It is economically vibrant and a hub for new business enterprise and investment. The Shire needed experts in network security to manage and service its firewall device against unauthorised access to its extensive network.

Their original suppliers could no longer service the firewall device and recommended Tesserent based on overwhelmingly positive feedback from their other customers.

Corangamite Shire Council’s multiple locations means that a significant number of sites are required to access its network remotely.

Additionally the diverse range of activities performed online meant they needed protection on a number of fronts including anti-virus, intrusion detection and prevention, web filtering and mail monitoring.

The Shire needed an experienced team who could define and manage its remote access requirements, implement a seamless transition, replace its original hardware and provide expert, vigilant and pro-active customer service to maintain and improve its network. security and performance.

Solution

The benefits of tesserent’s solution for corangamite shire council include:

Enhanced Performance

Hardware upgrade and on going

Management has boosted the efficiency of the shire’s network

Enhanced Productivity

Improved security has reduced network errors and issues

Improved Service Level

Help desk provides expert on-call advice and support

Cost-efficiency

Proven return on investment

Peace of Mind

Hardware upgrades managed seamlessly

After eight years and two contract renewals John Van Nieuwkerk concludes “In the eight years we have been using Tesserent Managed Security Services we have been delighted with the product, service and technology they deliver. I would not like to be without them; they are integral to our continued business success.”.

Benefits

Tesserent worked collaboratively with the Shire’s IT professionals to define and map-out remote access requirements. Once this was completed managed virtual private networks (VPN’s) which provide fully encrypted and secure remote network access were quickly configured by the Tesserent team.

The Tesserent managed security service was then implemented swiftly and efficiently. “The transition was not painful at all” noted John van Nieuwkerk, the Shire’s Manager Information.

Since their original engagement, Corongamite Shire Council have renewed their contract with Tesserent twice. The Shire have been particularly impressed with the seamless way Tesserent’s technology and service was introduced their business. Van Nieuwkerk notes that “hardware updgrades have been a totally painless exercise” and has total confidence that future upgrades will equally as smooth.

Critically for Corangamite Shire Council, performance across their network has been boosted since the transition to Tesserent’s managed security service. “In some cases outsourcing means a reduction in performance, however with Tesserent that has not been the case,” says van Nieuwkerk. Change requests are managed promptly and the expert on-call help desk serves as a valuable resource for the Shire.”

"Tesserent has been delivering managed security solutions to high value organisations across Asia Pacific for over 10 years. Our clients recognise the peace of mind that comes from having an expert team manage their network security 24 hours a day, 7 days a week"