Massachusetts Information Technology Jobs

State of MassachusettsTechnical Coordinator/Liaison in
Boston, Massachusetts

About the Agency

The Group Insurance Commission (GIC) seeks to hire aTechnical Coordinator/Liaison(Program Coordinator I).The GIC provides high-value health insurance and other benefits to state employees, retirees, and their survivors and dependents. The GIC also covers housing and redevelopment authorities as well as certain municipalities that elect to join the GIC. The agency works with vendors selected through competitive bidding to offer cost-effective benefits produced with careful plan design and rigorous ongoing management. The agency's performance goals are to provide affordable, high quality benefits and, as the largest employer purchaser of health insurance in the Commonwealth, to use that position to drive improvements in the health care system. The GIC’s FY2016 appropriation is $2.1 billion. There are currently almost 240,000 enrollees and over 435,000 people covered by the GIC.

The GIC administers the Commonwealth’s health, life, long term disability, flexible spending accounts, dental and vision insurance programs for some 435,000 state employees, retirees, and their dependents. These responsibilities are conducted pursuant to the authority vested in the agency by Chapter 32A and 32B as amended.

An ideal candidate will have a technical background, be a critical thinker, have a passion for systems use and analysis and be able to work independently. In this role you will work with a variety of teams and team members. You will provide support to staff with the agency as well as off-site users. This position will offer hands-on experience and the e opportunity to work across a multitude of business departments.

Major Responsibilities

This Technical Coordinator/Liaison (Program Coordinator I) position involves learning and providing assistance to GIC's Operations Department for our proprietary web based system with over 500 active users; areas of involvement could include, but are not limited to:

Customer Service

Provide excellent customer service and communication skills (verbal and written)

Serve as initial contact and coordinate GIC Systems Help desk and manage requests from users

Ability to work with poise in a fast-paced, highly professional environment.

Curious to learn new topics and ability to learn new topics quickly

Attention to detail and accuracy

Excellent organizational skills

Excellent written and verbal communications skills, including ability to communicate in a precise, understandable manner and ability to communicate concisely, clearly and provide information in a logical sequence

Ability to establish rapport and maintain harmonious working relationships with others

Team player and self-motivated to meet challenges.

Ability to work in a visible public environment with multiple entities and priorities.

Ability to interact with the public in an appropriate manner.

Our office hours are 8:45 AM - 5:00 PM

Minimum Entrance Requirements (MERs)

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

How to Apply

Interested candidates can learn more about the GIC at www.mass.gov/gic. Applications will only be accepted through the Commonwealth’s online application system, MassCareers. Cover letters and resumes will be accepted when they are attached to an online application/profile. The Group Insurance Commission cannot accept or consider applications that are mailed, emailed, faxed, or dropped off at our office. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Please note education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

The Group Insurance Commission (GIC) understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the GIC's Diversity Officer/ADA Coordinator by phone 617.727.2310 or email GIC.ADA.Requests@MassMail.State.MA.US

Total Compensation

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve -but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your total compensation, including:

11 paid holidays per year and competitive Sick, Vacation and Personal Time

Tuition Remission for employee and spouse at state colleges and universities

Extended Illness program participation options

TheTechnical Coordinator/Liaison(Program Coordinator I) position salary range is $ 49,990.46 to $ 71,259.76. Salary is determined in accordance with the Human Resources Division’s Recruiting Guidelines as outlined in the NAGE Unit Six CBA.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.