• The Software Development Manager is responsible for leading and managing a software team for the development of detailed designs, database structures, coding and algorithm writing for software projects and products.

• The ideal candidate would come from a Systems Integrator (SI) or Independent Software Vendor (ISV) background, and have extensive experience in building and managing large software teams and projects while seamlessly managing and communicating with internal and external stakeholders at all levels.Requirements

Background and Experience:

• Degree in Computer Science / Engineering or relevant discipline.

• Cumulative experience of 10+ years, with at least 5 within similar role.

• Proven track record in successfully building and developing software team(s).

• Demonstrated success in managing, implementing and delivering medium to large software projects within time and cost budgets, and at or above the required quality levels.

• Excellent communication, presentation and negotiations skills in English and Arabic.

• Effective leadership and management skills.

• Familiarity with CMMI is a big plus.

Having good knowledge and experience in as much of the following technologies, platforms, domains and methodologies as possible:

• OO Programing, multi-threading, and best practices for enterprise systems and mobile applications

About Company

Engage was formed in 2007 in response to frustrations at the level of service delivery offered by traditional large recruitment agencies working in the construction market. With a belief in providing a truly knowledgeable, precise and quality driven service, Engage strives to offer a recruitment experience to both employers and candidates that is unrivalled in the marketplace. We provide precision staffing solutions, including contingency and executive search, within the construction and commercial marketplaces. Our enduring relationships with market leading organisations in the region and overseas means we have access to the best candidates and the best vacancies.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases