Your organization's financial health depends on finding and keeping good employees. Hiring well is only part of the job. You have to keep your employees happy and productive. This workshop reveals what the best-managed organizations do in the early stages to find and keep good people.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Explain the importance of hiring right the first time.

Define the "best" people qualities needed by today's organizations.

Understand the most common hiring mistakes and how to prevent them.

Know the different types of workers available to do the work.

Understand the value of "hidden work" and how to uncover it before hiring.

Analyze the nature of work in terms of the DATA (Desires, Abilities, Temperament and Assets) needed by those who perform it.

Supervisors of the future will be required to understand the dynamics of change and to develop the skills to manage the change process. This overview will introduce you to models for understanding change, explore the stages of the change process and focus on the human dynamics of change including resistance to change. The purpose is to provide a framework for understanding, to develop strategies for applying this to your workplace and to enable you to successfully take a leadership role in meeting the challenge of change.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Describe the different types of change and the dynamics of the change process

A well run meeting saves time, money and engages the participants. Discover what you can do so people leave your meeting saying, "What a great meeting!" Topics include: pre-planning, agendas, facilitation, managing differences and decisions, and action planning.

Course Learning Outcomes

Upon successful completion of this course, a student will be able to:

Consider and plan an approach that will create the intended outcome of the meeting

Prepare agenda with enough detail to allow participants to make valuable contributions

Facilitate a meeting so that all participants are heard

Manage the dialogue and probe beneath the surface information

Control the conversations so individual working styles are acknowledged and respected

Clarify and reach agreement on next steps

Obtain commitment to act and spread the workload by securing specific action plans from participants

Working on a team has become the norm in today's workplace and creating a great team takes work! This course provides an overview of effective teams, including the essential elements of productive work teams and the stages of team development. Participants explore ways to utilize individual strengths of team members to build an effective, productive team that is committed to achieving common goals.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Understand basic principles of group dynamics and team development

Identify the phases of group development

Understand how personal influence and leadership influence function in work groups

Recognize the importance of both member and leadership roles in groups

Identify the elements that contribute to effective team building and maintenance.

Describe ways to diagnose team effectiveness

Describe ways to encourage participation of team members

Identify the processes for making effective decisions in a team

Appraise own abilities as a team member/team leader and identify ways to continue own growth and development in team building

Identify resources and options for continued understanding and skill in team building

Develop and improve your speaking skills! Do you wonder how to express your ideas to a group? Do you wish you could find a way to control those jitters? Presenting your ideas confidently and effectively enhances your ability to communicate in the workplace. In this practical session, you will have the opportunity to prepare and conduct a presentation in a non-threatening environment.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Adapt your speech and your non-verbal communication to the needs of your listeners

The ability to manage performance is based on regular feedback and an open and free exchange of information between the parties. Through this course you will be able to create an understanding of what needs to be accomplished so employees can work with clarity. You will learn how to effectively communicate expectations to staff, how to support them to fulfill the expectations and how they will be evaluated on those expectations. Within a highly experiential environment you will put theory into practice in the classroom. You will be given an opportunity to analyze problems, plan strategies and experience conversations to help you overcome challenges and manage successfully.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Develop performance goals with the employee

Create a performance plan to support the employee as they proceed in their work

Training and development must benefit employees and the organization. We will explore ways to: develop training plans, enable employees to formulate career goals, identify and assess training and development needs, determine appropriate training resources and orient new employees.

Planning pays off! Learn the basics of the planning process including strategic and tactical/operational planning as well as time management. Today's supervisors must understand the larger organizational planning picture, visions and mission statements. All these will be discussed in terms of their connection with specific goals & objectives.

Course Learning Outcomes

Upon successful completion of this course, learners will be able to:

Understanding the steps in the planning process

Differentiate between strategic planning and operational planning

Develop vision and mission statements

Understand the importance of personal and organizational values in planning

Develop operational goals and objectives within parameters of vision and mission

Project Management is a fundamental skill in today's workplace. You will learn the basics of good project management, planning considerations, and how to create reasonable, manageable project objectives. You will also discuss the importance of keeping your project on track, scheduling and tracking tools such as the PERT and GANTT charts, and a review of the process upon project completion. Also, given that multiple project management is often a reality, you will discuss managing multiple project objectives and priorities simultaneously.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Define, plan, implement, monitor and evaluate projects

Differentiate between projects and programs

Identify duties and responsibilities of the project manager and the project sponsor

The jobs of supervising/managing is becoming more complex and managing within a human rights environment can be intimidating. When you add bullying and abuse of authority to the mix, it can appear almost overwhelming! What are people's rights and what constitutes "harassment," bullying and abuse of authority? What are the responsibilities and liability of a supervisor/manager? In this session, you will learn about human rights legislation and how it works, bullying and abuse of authority issues, liability and prevention. You will also discuss fair treatment, freedom of information and privacy and the supervisor's role.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Understand human rights legislation and how it works

Recognize the differences between harassment, abuse of authority, and bullying

With changing workforces, multiple career moves and delayed retirements, today's leaders face many challenges in meeting the needs of their employees. In this course you will gain an understanding of the values and characteristics of the multi-generational workforce which provides insights into their motivations, priorities and expectations. You will learn how to use these insights to become an effective leader in your organization. In order to retain your best employees and keep the organization effective, it is important to foster a workplace culture where everyone achieves their full potential.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Identify and compare the four "working" generations

Describe the personal & lifestyle characteristics of each generation

Describe the workplace characteristics of each generation

Identify the generation gaps

Apply effective techniques to manage (bridge) the generation gaps

Evaluate personal management styles

Adjust management styles for each generation

Attract and retain employees from each generation

Assist employees in working effectively within a multi-generational workforce

Excellent writing skills are vital to leaders for communicating ideas, implementing them effectively, and achieving results. In this course, students will enhance their leadership abilities by learning skills such as how to write actionable communication, write for a variety of purposes and audiences, write clearly and concisely, and implement an effective writing process. Fluency in written and spoken English is recommended.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Describe the significance of writing skills for leaders

Identify types of documents leaders often write

Select mediums appropriate for messages

Use an effective writing process

Demonstrate the fundamentals of editing their own work and the work of others

You enjoyed "Speaking with Confidence" and saw your skill level and confidence improve. You left with a desire to further develop your presentation skills and project your personal style. This course will provide additional opportunities to practice your speaking skills as well as incorporate more tips and techniques. This course has been specifically designed as a skills-development opportunity for learners who have previously completed LDCT 509V – Speaking with Confidence.

This course introduces four dialogue processes specifically developed to provide a framework for conversations that matter. Open Space Technology, World Café, Appreciative Inquiry and Circle practice are powerful processes for leaders to employ when facing important conversations – how to work together, creating the future together or managing difficult situations. This is an experiential workshop where participants learn by doing and debriefing the experience.

Course Learning Outcomes

Describe the four group conversation processes presented – Open Space Technology, Appreciative Inquiry, World Café and Circle practice

Describe the theory behind the processes and explain the best use for each method

Organize and lead each of the four group conversation processes at work, home or in the community

What does diversity mean and why is it so important? What can you do to recognize and value diversity? Ultimately today's workforce is diverse and leaders play an important role in creating a positive, respectful and inclusive workplace environment. In this course you will learn about the diversity that exists in the workplace and will be introduced to practices that can help you build on and support the strengths and skills of a diverse working group. Select topics of diversity will be discussed including, but not limited to, gender, culture and disability.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Describe individual diversity that exists in the workplace and the impact on workplace culture

Describe an inclusive workplace and identify practices that strengthen and build on diversity

Recognize and use communication strategies and styles that demonstrate respect for individual diversity

As leaders in the workplace, how can you create an environment of acknowledgement and meaningful dialogue to dispel myths and stereotypes? Going beyond recognizing and valuing diversity, this course explores the legislative and social realities of working with Indigenous people and communities. There are many distinct First Nations, Metis and Inuit peoples within British Columbia. In this course, we will explore relationship-building with Indigenous peoples and communities in British Columbia.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Examine common myths and stereotypes and relate to personal worldviews regarding Indigenous peoples.

Financial literacy is an essential principle of business acumen. As an emerging or existing leader, it is essential that you have the financial knowledge, can ask all the right financial questions and speak the financial language required in a leadership position. This course will provide you with the basic information you need to become an informed user of financial information and how to communicate that information with others.

Work-life balance is jeopardized in our world of immediate action and requirements to be available 24/7. Is that realistic? Is that wise? Is that a reality of leadership? Can you be a leader and live a work-life balance? In this course you will explore what work life balance looks like in today's world and how to develop an appropriate balance for you at this stage of your life and career. Concepts of productivity, flow, positivity and approach to work will be explored as they relate to work life balance.

Course Learning Outcomes

On completion of this course, learners will be better able to:

Define what work life balance means on a personal level

Appreciate various leader's approaches to work life balance

Discuss and define work life balance differences that exist for different generations

Appreciate why work life balance is an important facet of leadership

Complete a self assessment to consider their own work life balance

Appreciate what being out of balance can look like and how to guard against this

Coaching in the work place means bringing out the best in your staff. Create an environment where others feel empowered and where responsibility, knowledge, creativity and commitment will be encouraged. Through discussion, observation and practice you will apply specific coaching principles during this course. These principles and practices will enable you to lead your staff to success.

Most of the people we deal with are reasonable people and we have the skills to help them on a day to day basis. However, sometimes we encounter angry, abusive and sometimes potentially violent people who challenge our abilities and leave us feeling overwhelmed and stressed. This workshop is designed to give you important tools to help minimize the number of difficult situations you encounter, understand how to manage a situation that is escalating and deal most effectively with hostile and angry people. We will use an assessment tool to help you determine your preferred method of dealing with conflict.