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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

Everything good Front desk clerk excellent.Shower Drain was backing up.. Noisy air conditioner when it kicked on.
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Everything good Front desk clerk excellent.Shower Drain was backing up.. Noisy air conditioner when it kicked on.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you so much for writing a review of our hotel. I'm happy to hear you received excellent service during your time with us. I do apologize for the slow tub drain and noisy air unit. I have communicated these concerns to our maintenance department. They will pay special attention to these issues during their daily routines. We look forward to welcoming you soon.
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the room smelled very musty when we got ther, the smell lasted the whole time. they didnt have enough blankets in the room. the morning breakfast they ran out of eggs and coff...
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the room smelled very musty when we got ther, the smell lasted the whole time. they didnt have enough blankets in the room. the morning breakfast they ran out of eggs and coffee. soooo would we stay there again prob not.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking time to write a review. I'm so sorry to hear that we didn't meet your expectations. Our rooms should never have an odor--we strive to clean them so they are, at most, "clean" smelling. I have alerted our maintenance staff to check the air conditioning units during their rounds to insure they are functioning properly. We do have extra blankets available upon request. I spoke to our breakfast hostess about keeping our Breakfast Corner fully-stocked at all times. I hope that we can look forward to welcoming you again in the future.
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It was very good experience and enjoyed the stay very much, food was very good. just would have liked a firmer bed.
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It was very good experience and enjoyed the stay very much, food was very good. just would have liked a firmer bed.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thanks for the outstanding review! I'm so glad you enjoyed your stay--especially our Baymont Breakfast Corner. We feel it's important to bring our Hometown Hospitality to everything we do, including our breakfast! Our new beds will be here during the first week of August. I hope you will come visit us soon and try them out!
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Hotel was nice. Staff was friendly. Our only complaints were that the hallways smelled of smoke and the air conditioner didn't stay on continually so when it shut off I was ...
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Hotel was nice. Staff was friendly. Our only complaints were that the hallways smelled of smoke and the air conditioner didn't stay on continually so when it shut off I was woken up.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking time to write a review of the hotel. I have passed along these comments to our housekeeping and maintenance team members. It's important for us to gain this valuable feedback. I'm delighted you found our staff friendly. Dedication to service and Hometown Hospitality is what sets the Baymont Inn & Suites team apart from our competition. I hope we can welcome you again soon.
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I just felt like the room was not clean as I believe I found a small amount of feces on the outside of the toilet bowl. That made me wonder if the sheets had even been changed...
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I just felt like the room was not clean as I believe I found a small amount of feces on the outside of the toilet bowl. That made me wonder if the sheets had even been changed????« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for reviewing our hotel. Please know that I am extremely disappointed you stayed in a room in this state. I would like the speak to your personally about this matter so that I can gather details about your stay and offer some sort of compensation to you. Please understand this not a normal practice for us. Rest assured I will address this matter swiftly and seriously. I hope that we can welcome you again as our guest so that we can rebuild your trust in our Hometown Hospitality.
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It was a very quiet room. Breakfasts was Great. Very Friendly people working there. Helpful to find locations. room was very nice Did not use swining pool or internet ...
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It was a very quiet room. Breakfasts was Great. Very Friendly people working there. Helpful to find locations. room was very nice Did not use swining pool or internet and conference rooms Dib't know if we are member or the wyndham rewards progrom. How do I find this out?« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thanks for the wonderful review! One of the best compliments we can receive is, "friendly staff." We strive to give the best service possible, to each and every guest. We are dedicated to delivering Hometown Hospitality everyday, in all that we do.
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The room was just ok. It had a musty smell to it and the lighting was average. I paid almost $90 for an average stay.
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The room was just ok. It had a musty smell to it and the lighting was average. I paid almost $90 for an average stay.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking time to review our hotel. I'm sorry that your room was not up to the standards you expect. Rest assured, that is not what we strive to achieve. We are currently in the process of planning our next renovation, and lighting is one of the key components we hope to update. Stop by to see us the next time you're in the area to check the progress of our exciting changes!
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