Day in our life

ESTA's call-takers and dispatchers are dedicated to the job of helping people in emergency situations. In fact, they are not just dedicated, they hold a true passion for the role.

They encounter many different situations that require them to help someone they have never met before - who may be facing a life or death situation- and offer them assistance over the phone while dispatching the relevant emergency service to respond to the caller.

Careers

"Only call triple zero (000) if you need emergency help from police, fire or ambulance"

We prefer the phrase "triple zero" over "triple oh" because of potential confusion when using alphanumeric keypads which could cause people to incorrectly dial "666" in an emergency, not triple zero (000).