Appointment Scheduling

As a healthcare organization, scheduling appointments is a large part of your operation.You need a reliable and efficient appointment scheduling service that enables your patients to be able to schedule appointments with you at their convenience any time of day. Often, medical support staff is unable to consistently process calls while attending to their core duties of interacting with patients and handling their administrative responsibilities. Call 4 Health can help you succeed.

Call 4 Health’s Appointment Scheduling Services can process calls for one very busy office or for many different offices, facilities or clinics. By scheduling appointments on a frontline or overflow basis, Call 4 Health provides a responsive and cost-effective solution for improving patient service levels and retention rates while generating more revenue for your organization.

Call 4 Health can interface with your existing appointment scheduling system or provide you with our own web-based scheduling system to ensure that your calls are responded to promptly and that appointments are continuously and appropriately scheduled.

By analyzing your current operation, call traffic and staffing needs, Call 4 Health will assist you in determining the outsourcing solutions that make the most sense for your particular situation (e.g. frontline, overflow, hours of operation, etc). We have the capability to create a program, which will feature a shared, dedicated or blended agent model to best serve your particular needs. As call volume increases or varies, Call 4 Health has the capability to adjust our staffing model accordingly.

With Call 4 Health’s Centralized Appointment Desk program, multiple sites can be managed from one location. If your organization has several offices or facilities currently scheduling their own appointments, Call 4 Health can centralize this process and provide many scheduling, logistical and operational efficiencies that the multiple locations are unable to separately provide. One telephone number can even be provided for all appointments for a network of sites. Moreover, should you want to expand your hours of operation, our state-of-the-art Call Center is available 24 hours a day, 7 days a week.

Regardless of the appointment scheduling needs of your organization, what languages are required or your desired hours of operation, Call 4 Health will take the time to be trained to utilize your existing appointment scheduling system or incorporate our web-based system and design a customized program that best suits your needs. Our goal is clear. We want to ensure that your Appointment Scheduling Services program is staffed and managed in a professional, efficient and cost-effective manner so that you may serve your patients better and provide better access to your organization.