Technical Relationship Management (TRM)

Get a highly trained technical contact who is intimately familiar with your Citrix infrastructure and will proactively manage your account. Services include:

Proactive technical advice

Frequent formal and informal technical exchanges between you and your Technical Relationship Manager (TRM) ensure constant, open communication. You will be informed about hotfixes, known issues and upcoming releases that pertain to your specific environment.

Prezentace: maqo6

Without the help of the Citrix TRM, our project would have been much more difficult.

Dedicated advocate

Your TRM acts as your advocate within Citrix, ensuring that the correct priorities are given to any technical case and relaying your experiences with Citrix products to product management and development teams. The TRM can also get you access to product betas, extending your test window and offering you the ability to influence feature development.

The TRM service may be purchased with any software or appliance maintenance agreement. Packages begin with 200 hours of service and an unlimited number of incidents in one region.

As a TRM customer, you may elect to upgrade and experience our highest level of service with Priority. Priority provides a personalized team of experts to help you optimize your Citrix solution, minimize risks, and provide you rapid response and resolutions. With Priority or Priority Plus you receive services such as:

Assigned Technical Account Manager who works to understands your environment, and aligns on a joint Success Plan to help meet your desired business and technical outcomes

Priority routing and queuing to seasoned Support Engineers for faster issue resolution