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Returns Policy

In the unlikely event that a returned product originally supplied by CPL (Connoisseur Products Limited) develops a fault a replacement product will be supplied and dispatched with no cost to the customer.

Before we can establish whether a product is faulty or not it must be returned to CPL at their trading address,using a traceable returns method, in the condition it was supplied complete with any packaging where possible. On receipt our test engineers will conduct a full test of the product. Please see the attached procedure for returning faulty goods. Please note that any goods received without following the returns process will returned to customer with all costs incurred being charged back accordingly.

We ask that as much information is provided when completing the returns form to enable us to accurately assess the faulty component.

If the product is found to be faulty a replacement will be dispatched as soon as possible (depending on stock availability)

If the product is tested and No Fault Found (NFF) then our sales staff will make contact and advise accordingly. These products can either be returned at the customer’s expense or scrapped at customer’s request. All NFF goods returned by CPL a charge will be made to cover administration and delivery.

Any goods returned that are damaged or have been tampered with will not be covered under our warranty and the customer will be informed. Any repairs to make good the products will be charged back accordingly.

Goods will not be accepted back under sale or return without express prior written permission from CPL.

In certain circumstances we may accept goods back that are not faulty e.g. which may have been ordered in error. However as these products will require to be retested prior to resubmission onto our system we reserve the right to levy a charge of 50% of the original sale price as a re-stocking fee.