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Chapter 7: Strategic Sourcing
Supply Chains
Before we start talking about sourcing, you need to understand the concepts of supply chains and supply chain management.
Supply Chain Management
A Supply chain consists of the sequence of organizations

Chapter 1: Strategy
What is Operations and Supply Management?
Operations and supply management (OSM) is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services
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Operations

The 4 Objectives of Operations Management
Core services: basic things that customers want from products they purchase. 1. 2. 3. 4. Cost Quality Speed Flexibility
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Slides used in class may be different from slides in student pack
Order Qualifiers

Chapter 2: Project Management
Project Management Defined
Project
A series of related activities usually directed toward some major output and requiring a significant period of time to perform. The management activities of planning, directing, and

Chapter 5: Service Processes
Service Businesses
A service business is the management of organizations whose primary business requires interaction with the customer to produce the service
Generally classified according to who the customer is:
Fina

Chapter 6: Six-Sigma Quality
Total Quality Management (TQM) Defined
Total quality management: managing the
entire organization so that it excels on all dimensions of products and services that are
important to the customer.
Components of Quality