Work at Home Jobs Hiring Now

Vipdesk Connect, one of the biggest names in work from home jobs, is hiring now. These are general customer service remote jobs; no college degree is needed. According to Vipdesk, you will interact with customers “via phone, chat, and e-mail.” So much of these work from home jobs DO NOT involve phone calls. (see our affiliate disclosure below)

For these positions, Vipdesk is hiring in 13 states. See more details below…

at Home Jobs Hiring Now

Below are the full details from Vipdesk Connect work at home jobs;

Job Description

VIPdesk Connect is hiring sharp and enthusiastic customer service representatives to provide customer care and tier 1 technical support for premium streaming services providing first-rate mysteries, dramas, comedies, documentaries, stand-up comedy, and original series. Be a part of our team while putting your customer service and problem-solving skills to work with appreciative and enthusiastic brand loyal customers.

Job Requirements

You are eager to contribute to the team’s success and are driven to exceed performance goals. You’re self-motivated and thrive working remotely as part of a team. You willingly collaborate on projects and meet challenges head-on with creative solutions. You embrace technology while being empathetic to those who are techno-challenged. In fact, you feel a sense of accomplishment explaining that the “App Store” is not at the mall and then walk the customer through downloading an app. Not all customer service heroes wear capes, but you wear yours with pride!

Work at Home Jobs Hiring Now

Job Responsibilities

The Streaming Services Customer Service Representative is responsible for assisting VIPdesk Connect streaming service clients’ customers via phone, chat, and e-mail while meeting client metrics including quality and customer satisfaction. The Customer Service Representative will answer customer questions about services, device compatibility, billing and subscriptions, client policies, client events and promotions, and provide general customer service resolution and troubleshooting on behalf of our clients. The Customer Service Representative will use his/her passion and knowledge of the clients’ brands and related experiences to ensure an authentic experience that promotes brand loyalty.

Requirements

Desire to meet and exceed performance goals

Able to work at the computer and on the phone for scheduled shifts

Due to the home-based nature of this job, the team member is required to have a home-office environment, wired internet access, USB headset, router, modem, web camera, and computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable

Able to work rotating weekends

High school diploma or equivalent

At least two (2) years of related customer service experience

Working knowledge of Microsoft Office Suite

Able to type at least 35 WPM with proper spelling and grammar

Able to learn and work independently as well as in a team environment

Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence

Excellent verbal and written communication skills

Able to assist customers via phone, chat, and email

Able to successfully pass a credit, criminal, and employment reference security check

Compensation

$11.00 per hour

Available Shifts

Full-time team members are scheduled up to 5 days per week, between 32-40 hours

Full-time shift is Monday-Friday between the hours of 11:00 am – 9:00 pm ET, Saturday-Sunday 9:00 am-6:00pm ET up to 5 days per week

Team members will be scheduled for a Saturday or a Sunday shift for three weekends per month with one weekend off per month

Work at Home Jobs Hiring Now

Hiring Locations

Must live in Arizona, Florida, Georgia, Indiana, New Jersey, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

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