FAQs

Your Party, Our Passion. With the largest selection of inventory in the nation, no event is too large or too small. With over 375,000 square feet of combined warehouse space and the largest selection of linens, tables, flatware, china, and catering equipment in the country, Party Rental Ltd. is fully capable of meeting the needs of any first-rate event.

We pride ourselves on not only being able to deliver anywhere in the country, but with accuracy time and again. We guarantee you will be delighted with our industry-leading offerings and exquisite service.

To help avoid any issues arising with your rental, and to ensure that your rental and delivery/pick up goes smoothly, we have provided this list of questions and answers for our customers. If you have a question that is not answered here, please visit our Contact page for further assistance. Thank you for choosing Party Rental Ltd. for your special event...

What's New

Q: Online Ordering

A: Instead of having to call in or email your rental order, you can select your items, add them to a cart, and checkout all online - any time of the day or night, whatever works best for you.

Q: Online Order Tracking

A: If you create an account, you can log in and check on the status of the order any time you want. If you don't create an account, you can go to the Check my Order Status page and enter your Event Number, Event ZIP Code, and the email address of the event contact to check on your order.

Q: Update/Modify Your Order Online (if you have an account)

A: If you have, or create, an account with us, you can make changes to your order up to two (2) days before your event by logging in and choosing the event you'd like to revise. If you need to make changes within three days of your event, please call or email Customer Service for assistance. (Please Note: Additional charges may apply.)

A: By creating an account through our website, you get access to exclusive, helpful features, for example:

create and save multiple carts - great when you are considering different options or when you need to work on more than one event at a time. Just remember, carts don't reserve your items - you need to checkout to do that.

share carts & orders - you can email carts or orders to anyone you want to share them with. Handy when you want someone to review the items, to get feedback, etc. Select the “Share” option to tell us who you want to share with, and we'll send them a link to a read-only view of the cart or order.

manage your account in one convenient place - you can get price lists, pay for your orders online, manage your email subscriptions, and more, whenever and wherever you'd like.

A: Want to have our website truly at your fingertips? You can pin our website to your homescreen so that our site will appear just as any other app. A link to our site will appear like any other app and you can access it with a quick tap, perfect when you're on-the-go.

Android:

Start by opening the site in your browser, or just type it into the search.

Next, tap the menu button. In some cases there is a “Add to Home Screen” menu option right there, for others it might under the “Page” options.

iOS:

Launch the Safari app.

Connect to the website.

Tap on the Share button.

Tap on Add to Home Screen.

Select a name for the new icon and confirm.

Easy, right? The Party Rental Ltd. website is now pinned to the homescreen for quick access. Arrange it into the place of your liking.

Tips For Other Devices

Windows 10

From Any Browser:

Go to the Party Rental Ltd. website, once it loads, grab the icon (could be a page, or the letter i in a circle, etc.) to the left of the url and drag it to your desktop.

Now you can click/tap once to go to our site!

Users you invite are added immediately after they accept your invitation and set up their ID & password.

From Microsoft Edge:

Go to the Party Rental Ltd. website.

Click or tap the More actions button.

Next, click or tap Pin to Start.

Now when you go to the Start Menu, the web page will be there - one click or tap to open!

Windows 8, 8.1, RT, 10

Windows 8, 8.1, and RT devices also offer a way to pin websites to your Start screen or taskbar for easier access.

Go to the Party Rental Ltd. website, once it loads, pull up the app bar — for example, by right-clicking or swiping up from the bottom of your screen — and tap the star icon.

Tap the pin icon, enter a name for the shortcut, and click Pin to Start. The website will appear as a tile on your Start screen.

After that, all you need to do is click/tap the tile and the website will open.

Windows Phone

Windows 8, 8.1, and RT devices also offer a way to pin websites to your Start screen or taskbar for easier access.

Go to the Party Rental Ltd. website.

Tap the More (...) button and tap Pin to Start in the menu that appears.

After that, all you need to do is click/tap the tile and the website will open.

Your Device Not Listed?

If you have another type of smartphone, tablet, computer, etc.; it probably has this feature, too. Just open its browser and look in its menu for an option named something like “Add to home screen” or “Pin to home screen.”

Placing & Tracking Your Order

Q: When Should I Place My Rental Order?

A: Please submit your rental order as soon as you know the details of your event, so that we may check availability and start a reservation of your desired rental items. You can make revisions to your order up until three (3) business days prior to delivery.

A: Absolutely! You may make revisions to your order up to two (2) business days prior to delivery. Your order is considered final two (2) business days prior to delivery.

You may cancel your order any time up until two (2) business days prior to delivery and no fee will be charged. Cancelling your order on the day of delivery will result in a 100% fee.

If you have an account, you can make revisions by going into My Account, Current Events, and selecting the order. Remember to complete the process by clicking or tapping on the Checkout button.

If you do not have an account, you can request revisions by email orders@partyrentalltd.com and include the Event Number in the subject line, starting with E and followed by a string of numbers, without any spaces (eg. E0123456).

If you don't have an account you can also request revisions by phone, please call Customer Service at 201-727-4700 with your Event Number ready and enter those numbers when prompted (eg. 0123456).

A: If you create an account, you can check in on the status of the order any time you want. If you don't create an account, you can go to the Check my Order Status page with your Event Number, Event ZIP Code, and the email address of the event contact to check on your order.

Q: If I Want My Rentals Delivered a Day Before My Event, Do I Have to Pay Extra?

A: Our standard rental period is 72-hours, so, we will gladly deliver the day before and pickup the day after your event for a one-day charge. If you need a larger window than that, extra charges may apply.

A: When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the linen bag(s) provided.

A: The rule of thumb: three (3) square feet of dance floor per dancing guest and 2/3 of the party might be dancing at any one time.

For two hundred (200) guests that would translate to 132 guests dancing at any one time. 132 guests x 3 sq ft per guest = 396 sq feet, translating to a 20x20 floor. The closest floor to that would be 21' x 21' which is 49 sections.

A: Dinner parties require approximately twenty (20) square feet per person. You would need a space that is approximately fifty (50) feet wide by one hundred (100) feet long. Obviously these dimensions will change depending on the size of your tables, if you are going to have a dance floor, etc. A cocktail party typically requires about half the space.

Q: If I am Using Small Plates and Creating "Stations" for My Buffet How Many Plates Should I Order?

A: A good guestimate is approximately five (5) plates per person. Other factors to think about that may increase or decrease the number are how many stations are serving at the same time, how long is the event, do guests come and go or will they remain in the same area for the entire event.

Q: What Should I Do if I Need to Reach Someone After Regular Business Hours?

A: Each of our divisions has someone on call 24 hours a day, 7 days a week for emergencies only. If an event is in progress and you need to speak with someone immediately, call the following numbers and follow the instructions:

New York, New Jersey, Connecticut, Pennsylvania, Hamptons, Long Island: 201-727-4700

Party Rental Ltd. Sales and Use Tax Policy Statement

Q: Sales Tax Policy Statement

A: We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

PARTY RENTAL LTD COLLECTS SALES TAX in states where we have physical presence (or nexus), including Connecticut, Maryland, New Jersey, New York, Pennsylvania, and Washington DC. Party Rental Ltd also collects sales tax in Virginia.

PARTY RENTAL LTD DOES NOT COLLECT SALES TAX in any state NOT listed above because Party Rental Ltd is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS: PARTY RENTAL LTD DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.