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normally pump filter is the best place to start it could be jamed with a coin or hair clip if you take machine outside and empty it then lay it on its side you can access the pump take it off then stand up the machine and pour hot water into the soap draw check water should run out of bottom freely taking any fluff or bits with it now take apart the pump and clean it all out dry all components before reasembly if the machine still doesent wory could need a new pump

Yes, it is normal. There is water in the machine. One of the big draws for this style machine is that they use much less water than top load machines. If you stopped the cycle and opened the door, dug down in the clothes, you would find water. The machine fills a small amount of water (below the level of the door) and tumbles. As the water is absorbed by the clothing, the water level drops, so the machine adds more to maintain the water level. This is basically how the washer figures out how big your clothes load is and how much water that load needs. (Of course most sales persons at the big box stores and Sears have no idea how this works)
If you'd like, try running a cycle with no clothes to see how much water is in the machine. (It's not a lot) Now remember this: Because there is so much less water use than a top load machine, you must cut way way way back on the amount of soap and fabric softener used. Use no more than one tablespoon of HE (High Efficiency) soap (even less if it is 2x or 3x concentrate) and one teaspoon of fabric softener per load !!!!!
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Hello.
I can help you with your query.
In your browser bar type in hotpoint user manuals
In the drop down list, click on
manuals-user guides-handbooks-hotpoint service
In the search box enter your model number and download the instructions.
Please rate my fixya solution.
Thankyou