For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.

I can't remember my user name

I tried too many times to open my account, so I had to go back to reset my password. They asked for user name, which I don't remember.
Now I remember my password, but it won't let me in.

Louise, RiverVale
January 29, 2015 10:29:58 PM

1 Response

In reply to Louise, RiverVale

Good day and thanks for writing into TD Helps, Louise. We're quite sorry for any difficulties you are having with your online access and we'll be able to assist you.
Since you are not sure your User Name, we suggest calling our 24/7 Customer Service line at 888-751-9000 or visiting any TD Bank location during lobby hours. Once our Banking Specialists verify your account information, they'll be able to provide your User Name for you. Click here: http://bit.ly/TDStores to find a TD Bank near you.
Please let us know if you have additional questions and enjoy the rest of your week, Louise!

Securities and other investment and insurance products are: not a deposit; not FDIC insured; not insured by any federal government agency; not guaranteed by TD Bank, N.A. or any of its affiliates; and, may be subject to investment risk, including possible loss of value.

Data as of March 2017. Comparison of longest average store hours in the regions (MSAs) in which TD Bank operates compared to major banks. Major banks include our top 20 national competitors by MSA, our top five competitors in store share by MSA and any bank with greater or equal store share than TD Bank in the MSA. Major banks do not include banks that operate in retail stores such as grocery stores, or banks that do not fall in an MSA.