They do provide the service they say they provide. It just so happens that wifi calling isn't one of them: from Internet Support: Can I make Wi-Fi calls over HughesNet using my cell phone? Making calls over Wi-Fi via HughesNet (or any satellite service) is not recommended due to signal transmission latency. However, HughesNet offers a Voice over IP (VoIP) service which uses a different technology from Wi-Fi calling for reliable, clear calls. Learn more about HughesNet Voice.
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This is about as much as you can do. Only other thing is to replace the radio and/or modem if it's a hardware fault, but you will need a tech visit for that. This will notify any of the admins when they come in on Monday morning: @Amanda @Liz @Brooke @Jay @Hardy
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If you can get to it, check the cable's F connector at the satellite dish, as well as in back of the modem. It should be finger tight. You might also want to visually inspect the cable for any splits, nicks, or any kind of inner cable exposure wherever it's possible.
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@Saltlife wrote: 6. Lastly, and I don't want to come off as rude but you obviosly don't know the situation. I clearly don't know the situation and you have every right to be upset. But, to a casual reader that objectively read your situation, it sounds to me like a lot of this could have been avoided. Hate to say it, but just like with auto mechanics when you don't know their reputation: You can never assume people employed at something technical are automatically competent at it, nor understand what your needs are. The fact that this sounds like it was done by an independent contractor for which HughesNet is not liable actually makes the problem worse. When he left, it was a tacit agreement by all involved that everything was copacetic. Of course they're not going to come back and change something unless they get paid to do it, no more than an auto mechanic is going to charge you more for another 'repair'. Well, hindsight's 20/20.
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I'm confused and frankly, just a little bit curious: 1. Did anyone not see where the guy was drilling the hole and ask him "why are you destroying my house?" 2. Did anyone not inspect his work before he left and declare it was acceptable? 3. Did anyone not keep him from leaving until he did an acceptable job? 4. You actually allowed an installer into your house with your kids unsupervised? 5. Did you do any prior research on what satellite internet is, how it works, and if it suits your needs? 6. Lastly, and I apologize for bluntly stating the obvious, but how can you possibly want a government organization and everyone else to intervene when you completely absolved your own responsibility in this?
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@maratsade wrote: Sometimes it takes several days. They will update you when they have information. If they haven't updated you yet, it means they don't have information for you at this time and are still working on it. Especially today... Could be the HQ in Gaithersburg is a ghost town on account of the weather.
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@GeoPa wrote: That sounds great, but why does it still take an average of 10sec for a new page to open?? Maybe it was the cloudy day?? Each hit takes around 1/2 second because of the distance traversed before you actually hit the internet. Your hit request goes to the satellite, down to a groundstation, then out to the internet. The response then takes the revese route. Each widget and image that a website uses is another hit. 20 images or widgets no matter how small is all it takes to make it take 10 seconds.
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1. DirecTV is around 99, 101, and 103 degrees (I think they center-aim it at 101 tho). HughesNet Echostar 19 is at around 97 degrees, so it's close. 2. As far as heaters go... I don't know about you, but anything electrically heated and not in the confines of a controlled environment scare me. First, the heat might warp the dish. Second, is the possibility of an animal eating the cord and causing a fire... I just wouldn't. If your sky is still clear to 97W somewhere near your DTV dish (in theory should be 4 degrees to the left of where it's pointing) I'd go with a pole mount.
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@BirdDog wrote: Concentrating on traffic for retail sites certainly doesn't provide the overall traffic picture that includes things like cloud downloads, video streaming and gaming. Plus HughesNet satellite service is a limited resource which doesn't fall into the normal traffic and congestion scenario. I defer to the experts at Hughes who monitor their system constantly 7/24. Not only that, but depending upon how the statistics are collected, it doesn't account for actual corporate/buisness internet usage during the week which is astronomical compared to residential, even on weekends. You can't assume that all usage being displayed is solely for residential entertainment purposes.
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@Jay wrote: Their never going too realize that its not two hard too use proper English. s/English/American/ "proper English" is sooo much different than "proper American". (@maratsade can thank me later.)
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That's what's good about being on a mountain, instead of a valley (where I am). With radio signals, the higher you are, the better you are. Elevation, dry air (unless a low cloud is causing an upper air inversion for ducting), wet ground, no foliage, and of course no obstructions are key to reception. Wife would love having MeTV back. We already have Comet on 7. TBD is a lot of fun to watch, just because it's so different. Oh... and you know this whole thing is all about selling TVs and converter boxes. Pretty sure the new format might be slightly more error/noise resistant (a wider spectrum is always more noise resistant) but that doesn't mean a whole lot more range. And, you're right. Not sure I really need UHD and Dolby Atmos for a tiny 19" TV that I use in my home office/gym or bedroom. But I'm sure they'd sell it as "not that you would, but you could..."
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As an on-again, off-again radio and TV DXer I really wait for weather inversions for OTA. And then the chase is on. Because of the terrain, I might get channels 7 and 9 here in the DC area, which are still on VHF HI channels, the rest are on old UHF frequencies which don't carry well here at all without some serious atmospheric help. This, even with a high-gain, highly directional, well-pointed TV antenna. To me, good signal scanning and updating is the key over picture resolution, and HD (if even used) is good enough. I can't imagine 4k being used OTA and working right. Anyway, I have one Sanyo that does incremental scanning to update newly available channels/subcarriers whcih is excellent, but doesn't show guide info as part of it's firmware. I also have an LG that doesn't scan as good, but reads/displays the underlying meta data to display what you're watching real well. Then you have the DirecTV ATS add-on tuner (it used to be built-in, but the stopped that), which is fairly sensitive, but it's highly dependent upon the tuning data they provide. It will only scan for what it thinks is available and has guide data for in a specific market. For example, we used to have the MHz Network (whcih I used to love) spread over two transmitters in the area (Goldvein - real close to me, and Fairfax) but the operator of those transmitters sold them ove the summer. DTV still has guide data for them and thinks they're still there. When they did have it right, they could never get the subcarriers right, so you couldn't tune most of them... They currenty have one of 7's 4 channels (TBD) completely unlisted, which is a shame. Absolutely awful way of doing things.
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You might want to play with your Video Savings settings, as well as the stream rate on the YouTube. Contiguous download speeds are not the same as streaming. As for the content itself, find an album you like, or an artist you like or want to emulate. Then go to a music store and get some sheet music books of that album, or albums that include the artist. At the risk of sounding like an old man, that's how we did it back in the 70s... still effective today. For the more modern way of doing things, I'd greatly recommend a tab app like the one from Ultimate Guitar. Learned a bunch of songs that way as well. ....a left-hander that plays righty, like Joe Strummer.
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@GabeU wrote: Interesting. I never knew any of that, though it makes perfect sense. Just a theory of how it's possible... and a really remote possibility. Didn't even consider that it might have been a 4k thing or something that the VDS or some rate lowering scheme might not have an effect on.
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There's the remote possibility of another explanation: An active stream is not just a one-way flow of data. There are all sort of acks, nacks, and checksums that need to get fed back to the source so it knows that the frames are being sent in the correct order. If (and a big if) those acks are not received back within the particular service's 'acceptance time window' it might imply a nack and resend the series of frames. Where I'm going with this is that if the gateway is bogged down the latency may be sufficient enough to cause this to happen, if the frames are buffering or otherwise. Certainly sending the same frame sequence twice because of an late ack would cause a 5Gb movie to easily rack up 10Gb.
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@paultt66 wrote: Thank you. this solution seems to have worked. It makes me wonder who the culpret was. The Modem, AP, NAS, or RazPi. Dunno, but it's usually caused initially by a poor wifi connection that somehow passes a bit error test. Can happen on either side, modem or device. If it's the modem, it's an easy fix to just reboot it. If it's propagated across any of the devices it's really hard to nail down, which is why it's best to flush everything even those on ethernet cable.
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It's also possible the corrupt entries propagated to a local DNS in your computer (or other). In that case: 1. Power off all devices that connect to the modem. 2. Unplug the power to the modem from the wall socket. 3. After 60 seconds, re-plug the modem back in. 4. After another 60 seconds or so (once the modem has fully rebooted and all the lights are on) start powering up all of the devices attached to it.
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I wouldn't clean it, and mine gets a nasty black on it this time of year. Usually the ice and snow of winter cleans it off naturally. Speaking of ice... I will lightly scrape it and clear any snow buildup, as that could be a problem. When you scrape it, you just need to make sure it's not so rough as to throw it out of alignment. If that happens then you need a tech call to come realign it. I've always had my dishes pole mounted for this very reason. Takes less than 5' to clear the HN and DTV dishes from any snowy buildup.
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Any moisture has an effect. The radio signal to/from the satellite is approximately 20GHz over a 22k mile path. Any kind of moisture in that path will attenuate the signal through diffraction. Heavy rain or snow will attenuate it the most (I can probably find the formula somewhere if I dig enough), but I'm not sure which is worse, rain or snow. High humidity and fog not as much, but it will attenuate it some. What it means to us is that any kind of precip that's enough to drop the signal quality below 40 or 30 will essentially render the path useless. High Humidity might drop it only 10-20 points below what you normally see, and a mild rain might drop it between 20-40 quality points (signal quality actually being an inverse measurement of bit error rate). Not all rainstorms will knock it out completely, but it mostly depends on where all the water is. For example, if the storm is coming up from the South, it might have more of an impact well before it even hits you than when it's coming down buckets over your house. Again, this is mainly because all of the moisture is concentrated between you and the satellite. Ice on the dish will also affect it, but not mainly due to attenuation. There will be some attentuation at the point where the signal bounces off the dish to/from the feed horn. However, the main issue there is that it makes the surface irregular and diffuses the signal instead of focusing it on/from the transceiver. Another thing you have to consider is foliage in and around the dish. If the rain or snow is enough to weigh any branches into the dish's field of view, they can either block or reflect the transmitted signal back into the transceiver. If it's reflected, it will create a real nasty standing wave pattern, and cause a lot of data errors, possibly even confuse the system. So, in short... there are a lot of factors. Sorry it's not a real simple answer to a seemingly simple question.
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