Multitasking not only hin­ders pro­duc­tiv­i­ty but it’s actu­al­ly dif­fi­cult to pull off. According to a March 30, 2011, arti­cle pub­lished in Psychology Today, mul­ti­task­ing (engag­ing in two tasks simul­ta­ne­ous­ly) is only pos­si­ble when two con­di­tions…

The shape of the char­ac­ter (&) pre­dates the word amper­sand by more than 1,500 years. In the first cen­tu­ry, Roman scribes wrote in cur­sive, so when they wrote the Latin word et which means “and” they linked the e and t. Over time the com­bine…

So instead of fight­ing a los­ing bat­tle, let’s focus on the kind of sit­u­a­tions that can be pre­vent­ed – sit­u­a­tions that hap­pen when good peo­ple go bad all of a sud­den. Let’s try to fig­ure out what habits we can build when work­ing with clients so …