If you’re seeing a lot of one-time only visits in your organisation, you are not alone

Here are five headline findings from the report on the behaviours of classical music audiences across the country.

1. The majority only book once

While most organisations have access to their own data, what is interesting about Audience Finder is it allows you to see the picture at a national level. The booking data from across all the organisations studied over the two-year period showed that the majority (67%) of people only booked once for classical music concerts (representing 30% of the overall income generated through bookings made in the two-year period).

If you’re seeing a lot of one-time only visits in your organisation, you are not alone. It’s a trend seen across the board for classical music audiences, suggesting any barriers may be less about the individual organisation and more about the artform itself.

2. One-time bookers pay the least

People who attended two to five concerts paid the most for their tickets, on average £20.55. While those who attended six times or more paid slightly less at £20.38, probably due to subscriptions and memberships.

One-time bookers, ‘oncers’, paid on average the least for their tickets at just £19.41. This may suggest that lower priced tickets may play an important role in lowering the sense of risk for such very occasional bookers.

The average overall customer value for classical music was £101.69 across the two years, with the highest individual customer value being for orchestral programmes and also for chamber and recitals.

To see how bookers to your performances compare to this national average, you can log in to the free Audience Finder dashboard and click on Box Office, then the Ticket Price/Spend tab to see what annual average prices your bookers pay. Touring companies without their own box office can access such information through Show Stats.

3. Classical music audiences book a long time in advance

We found that 35% of classical music audiences booked over 90 days in advance. This is a significant proportion of the bookers, particularly in comparison to the overall Audience Finder benchmark across all artforms, where only 23% of audiences booked this far in advance.

Interestingly, there is very little difference in the booking lead-times for classical music audiences in and out of London.

People falling into the Home & Heritage segment (an audience type within our cultural segmentation system Audience Spectrum) in particular were more likely to book over 90 days in advance. You can see if you are attracting this group on your Audience Finder dashboard, by looking at the Customer Profile section.

Targeting this group could help increase advance bookings. You can visit the mapping section of Audience Finder to locate the postcode sectors near you that have the highest numbers of Home & Heritage households in. This type of audience is generally conservative in their tastes and enjoy engaging with local cultural activities. If you target them, bear in mind that many have a preference for print communications and are the least likely audience type to use social media.

4. Ageing audiences may not be a ‘classical music only’ challenge

Modelling Audience Finder and population change data demonstrates that the average age of audiences for classical music is increasing. We created proxies to estimate the age of classical music audiences, calculated using the Audience Spectrum breakdown of classical music bookers and the age breakdown at national level within each segment.

The modelled age breakdown suggests that classical music bookers nationally are more concentrated in middle and older age groups than the population:

42% likely to be aged 41–60

37% likely to be aged over 61

7% likely to be aged under 31

For comparative purposes, we also created modelled age profiles for other traditional artforms: classic drama (i.e. not contemporary), opera and traditional ballet. Apart from a slightly higher proportion of classical music audiences estimated to be aged 71 and over, the profiles follow an almost identical pattern for each of these classical artforms, suggesting that ageing audiences are not a phenomenon restricted to classical music, but are in fact a challenge faced by all traditional artforms.

5. Not all classical music audiences are the same

Those who book for the sub-genres Baroque, chamber and recitals, classical choral and early music also booked for orchestral concerts. Baroque bookers were also particularly likely to attend classical choral concerts. This suggests that bookers with specialist or niche interests are likely to be more open to exploring other sub-genres of classical music.

There was a low crossover between children and family and popular classical bookers with most other classical music sub-genres (these audiences also pay the least for their tickets). This suggests the need to exercise caution when it comes to expending resources in encouraging these particular bookers to develop more specialist tastes.

What can you do if your event is approaching but your marketing campaign isn’t achieving its desired effect? If you’ve got access to the right data, there’s always time to turn the tide, says Paul Fadden.