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IT Tech Position!

The IT support technician monitors and maintains the computer systems and networks of our organization. We install and configure computer systems, diagnose hardware/software faults and solve technical problems either over the phone or face-to-face. We also support servers, databases, RFID equipment, an extensive wireless infrastructure, and external connections via VPN and SSH. In essence, the IT support technician is responsible for ensuring the smooth running of computer systems, and IT infrastructure throughout the warehouse. Tasks will vary depending on the skill level but will typically include but is not limited to:

installing and configuring computer systems;

monitoring and maintaining computer systems and networks;

talking staff/clients through a series of actions, either face to face or over the telephone;

troubleshooting system and network problems

replacing parts as required;

supporting new applications;

setting up new users;

responding help desk tickets;

working continuously on a task until completion (or referral to third parties, if appropriate);

prioritizing and managing several open cases at one time;

enforcing IT policy

Required Skills: The following skills will be required to perform the functions of the job: