Outlook sync errors

Just upgraded to V20. I use Microsoft Outlook Live on Windows 10 computer and am getting the following errors when trying to sync ACT! contacts to my Outlook e-mail. I was not able to do this on V19 either.

Any suggestions? Do I need to have outlook actually installed on my machine?

Re: Outlook sync errors

I actually do have a desktop version of Office that I forgot about. When I use this, ACT! does open this up when clicking on an e-mail, but it won't add the contact to Outlook. So it's half working, but I don't know why it won't sync. Please advise.

Re: Outlook sync errors

Is it possible that Outlook.live is still active on my machine? I don't see it anywhere, except for a shortcut on my desktop. I do get multiple notifications when new mail arrives, so perhaps outlook live is running somewhere? Is there a way to uninstall?

The error message isn't exactly what you're getting, but the steps it details outlines a general repair of the synchronisation process.

You can also get errors if you haven't activated/registered Office yet - i.e. if it's running in trial mode. If this was the case you'd usually see (not activated) or the likes in the title bar at the top of the program - and you'd likely be prompted to register Office every time you run the program.