Tuesday, December 1, 2015

New KanDrive site struggles to keep up with demand; issues being addressed to better serve you in the future

Last week you may have noticed that we announced a
re-designed KanDrive, and were touting its capabilities to run on all internet
platforms, from mobile, tablets to desktops computers. It had 100,000 users in
just three days of the Thanksgiving holiday weekend, and then you, our loyal
users noticed it wasn’t performing as usual.

And when it wasn’t performing to the high standards that
we have for KDOT applications we went to our backup plan, the old 511.ksdot.org
and were able to get current road condition information out to the traveling
public.

Why did the system break down? There were several
contributing factors, including a hardware issue and overwhelming usage. In
fact, the demand for information from KDOT’s travel information services was
three times greater than it had ever been before.

We’re grateful so many of you sought road information
from KanDrive and we appreciate (seriously) that you let us know when the
system didn’t work. We know what the problems are and they are being fixed. So
please, the next time there’s a storm, come back to KanDrive for information
that will help you make the best travel decisions.

Thanks for taking the time to discuss this, I feel strongly about it and love learning more on this topic. If possible, as you gain expertise, would you mind updating your blog with more information? It is extremely helpful for me.