Dubai Customs-RTA integration begins

Dubai, January 22, 2012

Dubai Customs in partnership with the Roads and Transport Authority (RTA) recently launched phase one of the DC-RTA integration project.

The project achieved goal of government partnership by sharing vehicle clearance certificate (VCC) details to the RTA, said a statement.

The project team has worked closely with both the government partnership department and RTA to implement the system according to requirements and in alignment with Dubai Customs’ strategy.

Ahmed Mahboub Musabih, executive director of the clients’ management division, who sponsored the project, said the first phase of the integration project between the two government departments will include sending details and data of imported vehicles through Dubai Customs to the RTA.

“The customers are not required to attend and collect their hard copies from the department simply because data will be received by the RTA system. They will receive all data including vehicles’ chassis, which is regarded as the vehicle’s ID. The first phase of this project intends to facilitate RTA’s work within a hassle-free ambiance and a paper-free environment,” he said.

The new initiative has minimised data capture at the time when a client registers his motor vehicles, thus improving customer satisfaction. “The project established the basis for an eCommerce environment between Dubai Customs and RTA,” Musabih said.

The initiative is meant to stand as a centralised information repository and help set up an online communication channel, which can facilitate a single point of access, he added.

Ahmed Hashem Bahrozyan, executive director, licensing agency, RTA, said: “In line with RTA’s strategic direction, we always spare no pains to expand, improve and develop our varied services provided to the public. We currently cater to our clients through 173 different services including 164 e-services.”

“Our portfolio of e-services is aligned with the Dubai e-Government concept and progressively keeps pace with the world’s developments in this domain,” he concluded. – TradeArabia News Service