LAS VEGAS - DirecTV Inc. has promised to reimburse unhappy customers and to make its advertised offers clearer, according to a settlement the satellite broadcaster reached Monday with 22 states over deceptive marketing complaints. Montana is among the states.

The California-based company admitted no wrongdoing in agreeing to repay Nevada and 21 other states $5 million for the costs of a task force that has tracked consumer complaints about DirecTV contract fees and small print provisions since 2000...

No kidding! It's no wonder customers are as out of control these days as they are, companies continue to bow down to them & kiss their butts, even when the customers act like jerks! Makes me happy that my customer service days are over with & I no longer have to deal with their stupidity.

because only a fraction of the $5 million is going to end up in the hands of D* subscribers.

Nick said:

The California-based company admitted no wrongdoing in agreeing to repay Nevada and 21 other states $5 million for the costs of a task force that has tracked consumer complaints about DirecTV contract fees and small print provisions since 2000...

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This is a shakedown, pure and simple, and they went after D* because they are perceived as having the "bigger pockets". The same set of charges could be levelled against E*, or Comcrap, or any of the other cable cos.

This is a shakedown, pure and simple, and they went after D* because they are perceived as having the "bigger pockets". The same set of charges could be levelled against E*, or Comcrap, or any of the other cable cos.

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Exactly. People will sue for just about anything these days, and lawyers and judges are more than willing to go along. (Lots of money to be made, you know.)

Some people are more than happy to sue regardless of how it puts their stupidity on parade. Pretty soon commercials will feature full-screen disclaimers just to protect the advertiser from frivolous lawsuits.