Examine the regulatory framework that forms the foundation of all facilitation efforts, the roles of ICAO, IATA and other organisations, best practices, and emerging technologies that seek to build upon the need to streamline and harmonise national clearance and control policies.

Making use of a clearer perspective of agreed best practices and enhanced understanding of the roles and responsibilities of all stakeholders in the Air Transport chain, participants will be able to apply their newly acquired knowledge in the development and presentation of an actual Facilitation Program.

How You Will Benefit

* Enhanced understanding of national obligations under international agreements* Greater recognition of the roles played by Governments, Airport Authorities and Airlines* Ability to improve customer service in your facility through development and implementation of appropriate solutions* Ability to accelerate passenger and freight processing while reducing organizational costs through application of appropriate technologies and techniques* Exchange of experiences and solutions to local issues with peers from around the world* Heightened confidence in decision-making through application of acquired knowledge through role-play and team-based scenario resolution exercises