This groundbreaking book, part study, part manifesto, uses a simple language and examples from real life to explain the lean healthcare – not as a theory, but as a work system based on proven principles of lean management adapted from the industry and applicable by any healthcare provider.

Although the exterior environment of the healthcare – payment systems, coverage by the health plan/insurance, recordkeeping, regulations – certainly is requiring a big renovation, Toussaint and Gerard show clearly and with conviction that only when the healthcare is fundamentally improved at the customer delivery spot, this sector will be finally recovering.