Can someone post the e-mail address for Donna or any other "real" Handspring employees? I'm going to cancel my order if I don't get some reasonable explanation as to why I haven't received my product after 8 weeks and an honest estimate as to when I will recieve it.

There's just no excuse. If they have the product and they have my order, any ***** can send it out and bill it. It's not rocket science to put it in a box, slap on a label, and record the cc info.

Either they don't have enough product, or they don't have enough idiots.

Too many idiots, you mean. For all college students on this board. . .this is an example of how NOT to run a business. I've emailed HS at least 5 times, no result. Like most busy Americans, I DO NOT HAVE TIME, nor do I have the patience, to wait on hold for 45 minutes to get inconsequential information.

Yeah babyface, Donna and Sandy don't want to be inconvenienced by e-mail from a customer! Call the CSR's for your daily lie so HS can say they aren't responsible for what you're told.

Seriously though, since HS is a virtual start-up, they are allowed by the FTC to lie, overbill for multiple orders, knowingly overload a corrupt database, send whatever color they choose, and otherwise block order cancellations to make their business look like an "overwhelmed" success. But, after a three month training-wheel period they must be responsible like other companies.

I wonder...how many people will have confidence in pre-ordering from another future start-up with less clout then these kids had? Seems like Handspring has really taken the shine off of e-commerce. Sad.

Hi. I can't explain how fed up I am with these mind games HS is playing with us. There is no excuse for their failure. "Didn't expect this type of response" Yeah right. Show us your marketing plans. "Didn't plan the Visor to be a Christmas item" You know, that would be a novel idea. "We're working to improve" Oh yeah, well, "SHOW ME THE VISOR!" I think flaming HS on the web is only a way for us to vent our frustrations. We need to take action. We need to make them pay for this mistake. Here is the information you need to file a complaint with the Better Business Bureau. Will this get you your Visor faster? Probably not, but if enough of us complain, HS will take our business more seriously. I just hope enough of us are willing to follow through with the BBB. Good luck! http://www.bbb.org/complaints/consumerform.html

Don't forget number 5, misleading customers about the colors available for the Visor Deluxe (i.e. how the blue, green, and orange models have an "ice" back half rather than being a solid color all around). I've griped to the FTC about this.

Aw, c'mon! It's obvious that the back is ice on the website! Unless you're using Lynx to browse, I think you're being a bit nitpicky...sending complaints like that to the FTC will only distract them from the real issue at hand...perhaps even make them ignore valid complaints. Stop crying wolf.

I want to address this responsibility issue right now. A company is held responsible for all the actions that a subcontractor does in the name of that company. PERIOD. there is now way around that. The parent company has to provide clear instructions to the subcontractor behavior and if the subcontractor fails then the parent company can get restitution from the subcontractor as per their agreement. But the company is still responible to the customer for the mistakes that the subcontractor made.