Sauce Labs Review

The CI integration with Jenkins is why we were able to make a case to include this product in our ATDD process.

What is most valuable?

It's ability to test on multiple browsers and OS combinations is invaluable as a QA tool. However, it's CI integration with Jenkins is why we were able to make a case to include this product in our ATDD process.

How has it helped my organization?

This has helped greatly as our organization switches from a waterfall method to an Agile method of software development. The transition is difficult and hectic at times, as it requires a big change in the way we think about, and treat the development process. Sauce Labs, which blends seamlessly into Agile and ATDD processes, has made the process much smoother from a QA perspective.

What needs improvement?

Rarely, some tests fail, seemingly without cause, and will succeed again the next time we run the tests. This isn't a behavior we saw when testing locally.

For how long have I used the solution?

I've been working in QA for about 6 months now, and began using Sauce Labs about 3 months ago.

What was my experience with deployment of the solution?

We have not deployed yet, but we see no signs of issues in the future.

What do I think about the scalability of the solution?

None so far.

How is customer service and technical support?

Customer Service:

I have yet to engage their customer service directly, but the support pages are full of valuable information. Maybe it could use better organization, but it's there..

Technical Support:

We have a Sauce Labs admin at my company who deals with tech support, I have had no experience with them. However, after an initial hiccup when they were setting up tunnels so that we could test internal apps, I have seen no technical problems.

Which solutions did we use previously?

I am new to this QA position and after doing research, Sauce Labs was my first choice.

How was the initial setup?

As a brand new hire, I cannot speak to how easily a seasoned QA role would see initial setup. I was learning Selenium while trying to setup Sauce Labs, and the materials were not so straight forward as to make the process easy for someone so new. It took me a few weeks to really get the hang of things, but I'm confident initial setup on a new project would be simple the next time.

What about the implementation team?

I am a user in my company, I had no interaction with the vender.

Disclosure: I am a real user, and this review is based on my own experience and opinions.