Q&A

You've got questions? We've got answers. Let's get to it so we can all move on to playing with pretty things, shall we?

Wait – so what is it that you DO exactly? And where do you do it?

That’s an EXCELLENT question! Long story short, we have a curated collection of cool stuff – and we lend it out to other awesome people who want cool things for their events, photo shoots, or productions. We’re NOT event planners (or stylists, or art directors, or interior designers) – instead think of us as a giant prop house that exists to help those folks bring their aesthetic vision to life!

We regularly service Virginia, Washington, DC, and parts of North Carolina & Maryland. We’re always up for a road trip though!!

And…..how does this work?

It’s pretty simple actually – you pick out items from the collection you’re interested in and we create a custom proposal for you. Once everything looks good on your proposal, you confirm it with a 50% deposit. When your rental date rolls around, our logistics & warehouse team takes excellent care of you, and you don’t even have to do the heavy lifting!

How do I get a proposal?

Once you have a date and a venue for your event or project, we’re happy to put together a custom proposal for you! Everyone marches to the beat of their own drum, so there are several ways you can reach out and get the ball rolling:

Create a wishlist by adding your favorite rental items together and submitting them to us through our site

While we love hearing from you, you only need to pick one of the above & we’ll be back in touch in a jiffy!

Can I come see your collection in person?

Absolutely – our #pandjpretties love visitors! Our warehouse is located in the heart of Richmond, VA and we’d love to have you over. We just ask that you make an appointment so we can ensure that the pieces you are interested in viewing are not out on orders!

Great – so how much is it going to cost?

Ahhhh, the $25,000 question! Since our collection is filled with unique & custom items (most of which don’t stack/fold/transport easily) our pricing varies by piece. We’ve put together a pricing guide to give you a bit of insight, which you can check out here.

We do have order minimums for certain geographic areas, and those range from $300 for orders picked up at our warehouse to $500 for Richmond, to $1,200 for orders headed to Washington, DC.

Can I pick my items up from you?

We do allow orders to be picked up from our warehouse under certain circumstances, and require a $300 order minimum in order to do so. Our will-call pick up and return hours are Monday-Friday 9a-4p, and we’ll also want to make sure that you have an appropriate vehicle and supplies (like straps and blankets) to move the items you rent. Due to their delicate nature, not all items in the collection are available for will-call.

Do you offer delivery?

Well, that depends on how you define “delivery”! We think of delivery as when a box is dropped at your doorstep, or when the pizza guy meets you at the front door and leaves you to set the table and do all the legwork. What we do here is more than delivery – it’s P&J Signature Installation & Retrieval. It’s actually so awesome, we have a whole section on our website dedicated to it, and you can check it out here. Need the cliffs notes version? Yes – we will bring your items to you and retrieve them when you’re done – but it actually involves much more than that!

What happens if something gets damaged during my rental?

We know that our items sometimes get a little too much love, so a mandatory non-refundable 10% damage waiver is added
to every delivery order, and a 15% damage waiver is added to every will-call order. This covers normal wear & tear on our collection, but does not cover gross negligence – such as damage caused by children with sharpies (eeeek!) or pieces not protected from inclement weather. This damage waiver can be removed if you have purchased a wedding or event insurance policy – we just ask that you provide us with a certificate of insurance!

What if I’m looking for something and I don’t see it listed in your collection on your website?

We are happy to put our ear to the ground and find that “just-so” piece your event just HAS to have! Have your heart set on a custom backdrop or a certain monochromatic color scheme? From custom furniture pieces, to ceremony arbors, to new lines of soft goods, we’re always open to chatting about what we can possibly source or produce! Check out some of our favorite creations that are #madebypandj and learn more about how we handle custom orders!

Have a burning question we missed? Drop us a line and we’ll get right back to you!