digital

Your business is changing. As a finance leader, you know that accounting is a labour-intensive, costly process where
systems often don’t allow for expedient exception handling and many days are fraught with difficulty in matching
invoices to other databases for reconciliation. Like most companies, you know where you want to go but may not have
infrastructure or internal expertise to handle electronic fund transfers, credit card payments or cheque processing— all
the pieces required to make your vision for an efficient, integrated operation a reality.

Businesses who have lived through the evolution of the digital age are well aware that we’ve
experienced a generational shift in technology. The rise of software as a service (SaaS),
cloud, mobile, big data, the Internet of Things (IoT), social media, and other technologies
have disrupted industries and changed customers’ expectations. In our always-on, buy
anything anywhere world, customers want their shopping experiences to be personalized,
dynamic, and convenient.
As a result, many businesses are trying to reinvent themselves. Success in a fast-paced
economy depends on continually adapting and innovating. Companies have to move quickly
to keep up; there’s no time for disjointed technologies and old systems that don’t serve the
customer-obsessed mentality needed to thrive in the digital age.

For many organizations, digital transformation (DX) is the most strategically important initiative for the
organization and may determine its ability to compete in the coming decade. IDC estimates that 60%
of organizations will have created and begun implementation
of a digital transformation strategy by 2020. These DX
initiatives are designed to take the organization forward as a
proactive, data-driven company that uses and monetizes data
to gain competitive advantage in the marketplace.

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"Customer relationships begin with trust. When customers entrust your organization with their sensitive financial and personal information, not only do they expect you to keep it safe, but they also demand the same fast, convenient online experiences they’ve become accustomed to over web and mobile devices.
This new e-book provides guidance on how financial institutions can meet and exceed these expectations, while also reaping bottom-line rewards, by mastering security, trust, and digital experience.
You’ll learn about:
- What makes your new millennial customers tick
- How to stay competitive in a rapidly evolving digital market
- Real-world takeaways and success stories"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"Customer relationships begin with trust. When customers entrust your organization with their sensitive financial and personal information, not only do they expect you to keep it safe, but they also demand the same fast, convenient online experiences they’ve become accustomed to over web and mobile devices.
This new e-book provides guidance on how financial institutions can meet and exceed these expectations, while also reaping bottom-line rewards, by mastering security, trust, and digital experience.
You’ll learn about:
- What makes your new millennial customers tick
- How to stay competitive in a rapidly evolving digital market
- Real-world takeaways and success stories"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"Customer relationships begin with trust. When customers entrust your organization with their sensitive financial and personal information, not only do they expect you to keep it safe, but they also demand the same fast, convenient online experiences they’ve become accustomed to over web and mobile devices.
This new e-book provides guidance on how financial institutions can meet and exceed these expectations, while also reaping bottom-line rewards, by mastering security, trust, and digital experience.
You’ll learn about:
- What makes your new millennial customers tick
- How to stay competitive in a rapidly evolving digital market
- Real-world takeaways and success stories"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"Customer relationships begin with trust. When customers entrust your organization with their sensitive financial and personal information, not only do they expect you to keep it safe, but they also demand the same fast, convenient online experiences they’ve become accustomed to over web and mobile devices.
This new e-book provides guidance on how financial institutions can meet and exceed these expectations, while also reaping bottom-line rewards, by mastering security, trust, and digital experience.
You’ll learn about:
- What makes your new millennial customers tick
- How to stay competitive in a rapidly evolving digital market
- Real-world takeaways and success stories"

Today, IT leaders address the PC lifecycle across a continuum from control to transformation. Control is geared to optimization, while transformation focuses on the business impact of technology. Though the two approaches differ, they are not in opposition. They strive for the same goals and face similar challenges. As IT leaders provide their workforce with the tools to carry out the corporate mission, they should develop a PC lifecycle strategy that encompasses the key organizational needs of systems management, end-user productivity, business innovation and data-centric security. Read this Dell whitepaper to learn more about the findings of a recent Forrester Consulting study, “Digital Transformers Innovate, Digital Controllers Optimize”. This paper will help clarify the PC lifecycle continuum, from the basics of control to the advanced levels of transformation, so you will be better equipped to determine the needs of your organization on that spectrum.

In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand