Chapter 5, CONSUMER RIGHTS

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Question 7: Suppose you buy a bottle of honey
and a biscuit packet. Which logo or mark you will have to look for and why?

Answer: If I purchase a
bottle of honey and a biscuit packet, I shall have to look for Agmark on the
bottle of honey and ISI mark on the biscuit packet.

This is because honey is a agricultural produce
while biscuit is a consumer good.

Question 8: What legal measures were taken by
the government to empower the consumers in India?

Answer: Several legal
measures have been taken by the government in this context. They include
enactment of the Consumer Protection Act (COPRA), 1986. The government also
amended certain provisions in other Acts. The measures were:

1)Consumer Protection Act
applies to all goods and services except some specific goods.

2)It covers all the given
rights of consumers.

3)The provisions of the Act
are compensatory as well as preventive and punitive.

4)It ensures all the given
rights of consumers.

5)To promote and protect the
rights of consumers, consumer protection councils at the district, state and
central levels were established.

6)A three-tier
quasi-judicial machinery at the district, state and national levels was set up
for simple, speedy and inexpensive redressal of consumer disputes.

Class X NCERT Economics - CONSUMER RIGHTS

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Question 9: Mention some of the rights of
consumers and write a few sentences of each.

Answer: The following are
the rights of consumers under the Indian laws which the business community has
to keep in mind:

1)Right to Safety: Consumers have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property.

2)Right to be Informed: Consumers have the right to be informed about the aspects of goods
and services that they purchase. These aspects include: quality, quantity,
potency, purity, standard and price of goods.

3)Right to Choose: It ensures the consumers' access to variety of goods and services
at a fair prices.

4)Right to Seek Redressal: Consumers have the right to seek redressal against unfair trade
practices and exploitation.

5)Right to Represent: We as consumers have the right to represent in the consumer courts. Our interest should receive due consideration at appropriate forums.

6)Right to Consumer
Education: This includes knowledge about goods and issues relating to consumer welfare.

Question 10: By what means can the consumers
expresses their solidarity?

Answer: The consumers can
express their solidarity by consumer movement. They form consumer organizations
or groups, which are locally known as consumer forums or consumer protection
councils.

These voluntary organizations such as Resident
Welfare Associations guide consumers on how to file cases in the consumer
court. They also represent individual consumers in the consumer courts.

CBSE Class 10 Economics - CONSUMER RIGHTS

Critically evaluate the role played by the
consumer movement in India.

Answer: The consumer
movement emerged as a social force to protect and promote consumer interests
against unfair trade practices.

Progress / Evolution
of Consumer Protectionism / Movement in India:

1. References to the
protection of consumers' interest against exploitation by trade and industry,
underweight, adulteration can be found even in the Kautilya's Arthashastra.

2. However, organised and
systematic movement has been started in the 1960s.

3. A major step taken by
the government was the enactment of the Consumer Protection Act, 1986.

4. India is one of the
countries that have exclusive courts for consumer redressal.

5. The consumer movement has made remarkable
progress in terms of number of organized groups and their activities. These are
more than 700 consumer groups in our country of which 20-25 groups are well-organized
and recognized for their work.