Bill issued after closure of account

Hi
I received an email saying the monthly amount will be taken via direct debit on 4th June.
However, my account was closed and line disconnected on 15th May.
From my understanding, billing works in advance and therefore my last bill should have been the one taken in early May.
Could you please clarify?
Should I cancel my direct debit?
Thanks,
David

Re: Bill issued after closure of account

We're sincerely sorry to hear of this seemingly erroneous bill having been generated.

On checking the account I am unable to actually see the latest (or any other) bill and so have had to send a ticket over to our Billing Operations Team for clarification on exactly what these charges are.

I expect a response within the next 5 working days and will update you directly as soon as I do.

In the meantime I would indeed advise cancelling the Direct Debit to ensure that no incorrect funds are taken, as the refund process could take up to 20 days to complete if the wrong monies are taken.

Another service provider has told us that you're moving your phone service to them.

Your phone service will transfer automatically on 14th June 2019 and will result in the cancellation of your phone contract. • If you're also moving your broadband service - (we've not got confirmation of this yet) this should happen on the date set out above and will result in the cancellation of your Plusnet account - we'll send you another email with further details if this is the case • If you're not moving your broadband service - we'll continue to supply your broadband and any other services you have with us after this date If that's not right, or you'd like to speak to someone about your account, call us as soon as possible for free on 0800 073 3057 from a landline or, at UK landline rates on 0330 123 0178 from a mobile, before 4pm on 12th June 2019. The sooner you call the easier it is to change things. When your phone service moves Because you're moving your phone service before the end of your minimum term, you will be subject to early termination charges. These have been calculated at £12.15. You can find out more information about this in our Price guide.

Additional charges may apply if we receive notice that your broadband service is also transferring.

Your broadband package is subject to a surcharge when taken without phone. If you're keeping your broadband with Plusnet, it will cost £13.49 per month after your phone service has transferred. This will start from the first bill you receive after your phone service has transferred. Your next bill After your phone service has transferred, your next bill will include: • The charge to cancel your phone service, detailed above • A final charge to cover your phone service for the period between your previous bill and the transfer date • Any applicable charges for calls made in the period between your previous bill and the transfer date • The monthly charge for the services you're keeping (including your new broadband price, detailed above) Before your phone service moves We're really sorry to hear you're leaving us but before your phone service moves there are some things you need to consider. Your phone service Moving your phone service means you'll lose your Line Only inclusive minutes, inclusive calls to Plusnet Support and free calls to other Plusnet customers. You'll also lose access to the Call Features shown below. • Voicemail If you have an alarm, medical alerting system, CCTV or any other services connected to your phone line, please speak to the supplier to make sure that these services are not interrupted as a result of your move. Any questions? We've got a team of helpful Plusnet advisors to answer any questions you have about leaving. Call us for free on 0800 073 3057 from a landline or, at UK landline rates on 0330 123 0178 from a mobile, between 8am-8pm Monday-Friday or 9am-7pm on Saturdays and 9am-6pm on Sundays.

We'd like to thank you for using our phone service. We hope that you'll consider us again in the future. Best wishes,

Re: Bill issued after closure of account

@fredottey2 If it is still possible, I'd advise you to edit your post to delete all personal information. It is never a good idea to disclose your address and phone number on a publicly accessible forum. If it's no longer possible for you to remove these yourself, one of the moderators will do so in due course.

Re: Bill issued after closure of account

I'm really sorry for the issues you have had and for the email that's recently been sent to you. Our automated system has sent the email with the charges being if you were to cancel that day rather than on 14/06/2019. I've provided further information on this support ticket here

Re: Bill issued after closure of account

I have been receiving reminders of payment and warnings of line being disconnected since cancelling my Direct Debit. Does Plusnet know my line has already been disconnected and my contract already terminated on 15th May?