Customer service is the best that I have EVER experienced. The press release service provides an easy and economical way to expand our business. Thank you!

Merrily M08 Aug 2017

The editors were very kind and highly helpful in helping me create a newsworthy PR>

Garrett Z08 Aug 2017

Fast, easy, and great results. Perfect!

Heather DCA, United States07 Aug 2017

Saves so much time getting my releases out the door

Marc K03 Aug 2017

easy to access and use, pricing is right there.

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Easy to use and great online help...

Squatty P31 Jul 2017

Appreciate the catch in an edit - Thanks!

Lauryn H28 Jul 2017

Very straightforward to use and the feedback is great

Francisco ENY, United States24 Jul 2017

Great customer experience. Pearl was there right away offering help, as soon as I began processing the press release.

Jon HCA, United States19 Jul 2017

I love eReleases-discovered them seven or eight years and now they are all we use.

Jennifer DGA, United States18 Jul 2017

eReleases has been great. Not only was the press release process simple and painless, the followup was amazing. And we got great results! We'll definitely be using eReleases for our PR in the future.

Vasileios S17 Jul 2017

Amazing chatting customer service even before acquisition of the product. They worked on our PR without any guarantee that we would enroll!

Leslie P11 Jul 2017

excellent help setting up my release from the Chat assistant for the few questions I had, very simple to upload and create the order.

Bree KAZ, United States23 Jun 2017

It was always great working with eReleases. They constantly run specials rewarding companies that use them often. Their staff is always great to work with, helpful and very knowledgeable. I have worked with lots of PR distribution companies and eReleases is by far my favorite.

Heather DCA, United States16 Jun 2017

I've used many different wires and the team at e-releases have been the best. Thanks!

Squatty P12 Jun 2017

I am thrilled with the personal help I received with this release. I needed to reword a few things and the customer service team was easily accessible and extremely helpful. So much so that I purchased a package of 12 to run our future Press Releases through eReleases.

Cara P07 Jun 2017

Ereleases is the best PR platform I've found to really get in front of journalists.

Jan H25 May 2017

ATO Experts Ltd. (https://itil.zone) is highly satisfied with ereleases.com services and cooperates for more than 2 years on a continuous basis.

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Using ereleases.com has helped my business tremendously.

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From past experience I know you folks are great! I plan to have my latest book published before the end of this latest BOGO that I purchased. When my book is published I will submit the three releases that I purchased. A-One guidance -- always from eRelease staff.Most appreciative.

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Love Mickey and Team. I've been working with them for years and they are consistently reliable, thorough and affordable. Most importantly? Client always loves the results from e-Releases. Thank you!

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William Howard Taft University has been extremely pleased with eReleases. We have been a customer for many years and have never had any issues, only results. These folk are easy to work with, very flexible and responsive and NICE!

Jocelyn H20 Apr 2017

One release and great response and great customer service. It's like having in-house PR distribution!

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There is no better press release company than ereleases. From their interface for posting, to their customer service, they are the best.

Faith P31 Mar 2017

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James DBC, Canada24 Mar 2017

eReleases provided timely and professional responses to our enquiries. They are a hard-working group who appear to enjoy their work. The platform for uploading press releases is well-designed and user-friendly. Congratulations and keep up the fine work.

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awesome for clients that can't afford PRN. xx

Lori S07 Mar 2017

Your customer support help is uncanny! They appear right when I need them, and always have the answers. Thank you.

Diane M01 Mar 2017

Excellent Experience in terms of customer care and support. The writing support was also helpful and I was very pleased with the written press release.

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Love you guys. Fast, tons of efficiency in super timely fashion. Lots of bang for the buck.

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Love e-releases. They are super easy to work with and very helpful! It seems the minute you get on there, there is someone holding your hand throughout the process. The E in e-releases stands for "Excellent" to me and my company.

@UstpacAdvocacyDC, United States27 Jan 2017

Smooth, easy, friendly. Levels the playing field for non-profits to put their opinion/cause out.

Quintin L. L02 Jan 2017

ereleases is the best, easiest to work with press release system in the world. We have used them for years, and will continue to use them.

Geoffrey I18 Dec 2016

Press releases usually take a while to write, process, and get approvals. Suddenly it's time and you better be ready to publicize. erelease makes the publishing part easy. And they review the release for stupid grammatical errors which I greatly appreciate.

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Kudos to Katie. Salutes to Samantha. They were patient, never condescending as I knocked the rust off my e-releases "console." Pleased that media queries came quickly and when I was "not looking," they followed up with a phone call. Looks like the business publications pick-up and put on their we

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Greatest customer service in the sea of disregard. Love these guys

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Love working with e.Releases...unlike many Internet-based companies we deal with, you get a sense there are real people behind this and people dedicated to great customer service and experiences.

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Considering I am somewhat technologically handicapped......I still made it through the process with the help of Allison! Thanks much!

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Very good customer service. I'm impressed with the responsiveness. I've had a great experience in the chat window in getting all my questions answered AND no upselling. And when I ordered my selected distribution plan, a customer service rep called me within a few minutes to make sure all my quest

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I've been in PR for three decades and e-releases is by far the best service for small agencies and businesses. They are knowledgeable, friendly and very willing to help. Hands down, I will continue to choose e-releases over other press release distribution services.

Faye O03 Aug 2016

A lot easier since I last used you guys in 2014! I am very impressed that after we signed up with e-releases, I received a nice letter and Mickie Kennedy's book "Beginner's Guide to Writing Powerful Press Releases." Following that, I received an email from one of your associates with a list of ideas

Erin H01 Aug 2016

Easy to navigate the site when submitting a press release and if you do have ANY questions, they are instantly answered. For budget conscious clients, this is a very valuable resource for press releases.

David RTokyo, Japan30 Jun 2016

I have had nothing but very positive experiences with eReleases so far. I do a lot of business with companies in the US (I am based in Tokyo), but this is the FIRST time that any service provider has actually called me overseas and said, "Thanks for using our service. How can we help to improve your

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I've paid to have online press releases done for me over the past 10 years, and have never had anywhere near the fantastic results I've had with ereleases.com - and you can quote me on that! I recommend them to anyone I know who wants to do press releases, period.

The Wrong Way to Give Product Samples to the Media

You naturally want to give your product out to whoever will take it and put in a good word for you. But have you stopped to consider what the best way is to go about it? Shipping out your brand new miracle product is a great way to get some publicity, but you may find yourself getting burned if you don’t do it right.

Here are a few simple rules when sending your product out to journalists for review.

Don’t Skimp

Think you can cut corners and still get a great write-up in the paper? Think again! Sending out the bare minimum might actually cost you money in the long run. For example, let’s say your product for review is your brand new line of hot sauces.

You’re so sure of your sauce’s ability to fire up the competition, you only send food reviewers one small bottle each. Unfortunately, the one journalist who did actually review it got a bad bottle. It opened during transport and soured. Now, the whole culinary world thinks your sauce tastes like gym socks!

So don’t skimp – send a batch of your product for the reporter to try out. One good tactic is to send them an extra for their own personal use. This way, even if their initial reaction is lukewarm, they may warm further after using it for awhile.

Make Sure to Ask

Do you appreciate receiving things unsolicited? It might be fun to get presents, but when those presents swiftly fill up your desk, it becomes a problem. Even more so if you’re not even supposed to get those presents in the first place!

It’s always a good idea to make sure the reporter you want to send your product to knows these items will soon be on their way. This prevents many things. For one, it stops you from wasting product when they throw it away. Also, it prevents you from getting a nasty letter or email telling you to cease and desist sending your hot sauce to a reporter who is allergic!

Furthermore, you may be sending your blood, sweat and tears to the wrong person entirely. While Tom Jones does review food, Bob Jones down the hall from him focuses on “extreme” products like hot sauce. Checking beforehand can verify who you should send your product to.

Include Info

Lastly, be sure to include updated and accurate information with your shipment. This includes not only info about your product but a small bio of your company and contact information.

The facts about your product should be rather extensive. If there are instructions needed, be sure to include them, along with any precautions. If you’re selling hot sauce, this would be to be careful when eating and don’t rub it in your eyes!

You should also include in the package a list of the items you’ve sent. This prevents confusion when something is left out or lost. If there is a requirement for the reporter to return the product, include full shipping materials as well as instructions.

Have you had success (or disaster!) sending out product samples? Tell us your story!

Aug 10 2011 at 10:30 am

Aug 17 2011 at 3:36 pm

While many media take product samples as part of their doing business, I would caution that the policy of other newsrooms is to refuse to take samples, gifts, etc. So you should be sure to know this in advance. Otherwise your sample ends up in the garbage.