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Natural light, soundproofing and airconditioning provide ideal conditions for meetings or seminars with up to 40 people.","name":"ZÜRICH","codeTypeMeetingRoom":"MEET","surface":80.0,"height":3.0,"nbpaxMeetingRoom":75,"nbpaxBoardroom":20,"nbpaxClassroom":40,"nbpaxTheatre":75,"nbpaxU":28,"nbpaxV":0,"nbpaxBanquet1":45},{"description":"The combined Zürich + Bern room offes 160 m² of floor space and is equipped with the latest conference technology. Natural light, soundproofing and airconditioning provide ideal conditions for meetings or seminars with up to 80 people.","name":"ZÜRICH+BERN","codeTypeMeetingRoom":"MEET","surface":160.0,"height":3.0,"nbpaxMeetingRoom":160,"nbpaxBoardroom":40,"nbpaxClassroom":80,"nbpaxTheatre":160,"nbpaxU":56,"nbpaxV":0,"nbpaxBanquet1":90},{"description":"This combination of rooms running from \"Zürich\" to \"Lausanne\" provides 240 m² and is equipped with the latest conference technology. Natural light, soundproofing and airconditioning offer ideal conditions for meetings or seminars with up to 130 people.","name":"ZÜRICH+BERN+LAUSANNE","codeTypeMeetingRoom":"MEET","surface":240.0,"height":3.0,"nbpaxMeetingRoom":230,"nbpaxBoardroom":60,"nbpaxClassroom":120,"nbpaxTheatre":230,"nbpaxU":84,"nbpaxV":0,"nbpaxBanquet1":135}],"capacityMaxBanquetMeetingRoom":180,"capacityMaxMeetingRoom":320,"capacityMaxSurface":320.0},"restaurants":[{"description":"Enjoy a break and let our friendly GourmetBar team spoil you. You can look forward to a balanced selection of regional and international dishes, which are regularly adapted to the current season.","name":"GOURMETBAR","rid":"R001","rank":"0","codeTyperest":"RT","nameTypeCook":"International","typeOfCook":"RESTAURANT","childMenu":null,"mealPoolSide":"0","fullBoard":"1","halfBoard":"1","openingDays":"3333333","openingDate":null,"closingDate":null,"noonOpeningFrom":"12:00","noonOpeningTo":"14:00","eveningOpeningFrom":"18:00","eveningOpeningTo":"23:30","schedule":"06.00-00.00","characteristics":["section.restaurantBar.no.smoking","section.restaurantBar.air.onditionning","section.restaurantBar.terrace"],"employes":[{"description":null,"name":null,"occupation":"KITCHEN_MANAGER","quote":null,"firstName":"Hendrik BÜSCHER"}],"eveningOpening":"18:00 - 23:30","noonOpening":"12:00 - 14:00","open":true}],"bars":[{"description":null,"name":"GOURMETBAR BY NOVOTEL","code":"B001","typeCode":"BAR","typeName":"BAR","schedule":"00:00-24:00","openingHours":null,"closingHours":null,"openingDays":"3333333","happyHour":"1","animalsAccepted":true,"services":["section.restaurantBar.service.in.room","section.restaurantBar.pet.allowed","section.restaurantBar.light.meal","section.restaurantBar.musical.animation"]}],"socialReviews":{"meta":{"numReviews":244,"rating":"3.9"},"tripAdvisorReviews":{"awards":[{"award_type":"GreenLeader","categories":["Silver level"],"display_name":"GreenLeader Silver","images":{"small":"https://www.tripadvisor.com/img/cdsi/img2/awards/greenleader_new_green_small-19949-5.png","large":"https://www.tripadvisor.com/img/cdsi/img2/awards/greenleaders/GreenLeaders_API_en_large_silver-19949-5.jpg"},"year":""}],"location_id":"228173","num_reviews":"1100","ranking_data":{"geo_location_id":"227102","geo_location_name":"Opfikon","ranking":"9","ranking_out_of":"10","ranking_string":"#9 of 10 hotels in Opfikon"},"rating":"4.0","rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/4.0-19949-5.svg","review_rating_count":{"1":"48","2":"66","3":"222","4":"529","5":"236"},"reviews":[{"helpful_votes":"1","id":"552992367","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"MaKoller, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"557036290","lang":"en","published_date":"2018-01-28T23:45:51-0500","text":"Dear Guest,\nthank you very much for letting me know about this incident which in no way represents our usual high level of quality and service which we are proud of providing to all our guest on a daily basis. \nIt is true, that Swiss tap water is very clean, yet of course you should have immediately been provided with your complimentary bottle of water.\nPlease be assured that I will address this incident with the crew and that I will ensure that it will not happen again in the future.\nKind regards,\nMarkus Koller & your Novotel Zurich Aiport Messe crew","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-10T10:06:40-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"}],"text":"I saw complementary bottle water sign but no water was found. When I inquired at front desk, the man said they are out of water until the new year and swiss tap water is very clean and safe to drink. He told me to drink tab water. My stomach gets very sensitive and do not want to get sick if I travel. I bought my bottle water from outside.","title":"Complementary Bottle Water","travel_date":"2017-12","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r552992367-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review552992367","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/9e/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/9e/avatar.jpg"}},"user_location":{"id":"32416","name":"Fullerton, California"},"username":"Joanne H"}},{"helpful_votes":"0","id":"543357966","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"543549269","lang":"en","published_date":"2017-11-27T01:59:21-0500","text":"Grüezi rajgopal2017,\n\nThanks so much for your kind feedback. \n\nBest regards,\n\nEsko Rebstock","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-11-26T05:15:53-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Friendly and helpful staff, location is awesome and access to transport is fantastic. The complimentary coach operates every hour to Zurich Flughafen the tram service is just a few meters away and provides a direct drop to Flughafen","title":"Experience of a lifetime","travel_date":"2017-11","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r543357966-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review543357966","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/6d/avatar050.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/6d/avatar050.jpg"}},"user_location":{"id":null,"name":""},"username":"rajgopal2017"}},{"helpful_votes":"0","id":"540584258","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"541070786","lang":"en","published_date":"2017-11-15T00:24:40-0500","text":"Dear Alain B,\n\nNo doubt, it is true that this place soon needs a little makeover. However, generally are the maintenance levels & cleanliness etc. in a very good order.\nWe exchanged most of our mattresses - great that you enjoyed a good night's sleep.\n\nBest regards,\n\nEsko Rebstock\n ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-11-12T22:54:49-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"Bathroom showing mildew, corridor (4th floor) showing doors and walls damaged, old hotel look (not a Novotel), noise insultation from corridor and room above.\nFood selection basic and expensive.\nParking expensive but below the hotel.\nGood WiFi, closed to tram station, very good mattress.","title":"Correct stay near Zurich Airport","travel_date":"2017-11","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r540584258-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review540584258","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/66/avatar044.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/66/avatar044.jpg"}},"user_location":{"id":null,"name":"Cergy-pontoise, France"},"username":"Alain B"}},{"helpful_votes":"0","id":"538632304","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"539375442","lang":"en","published_date":"2017-11-08T04:00:45-0500","text":"Dear Atil R,\n\nThanks so much for your nice feedback. \n\nSee you soon around again. \n\nBest regards,\n\nEsko Rebstock","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-11-05T20:26:40-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"about 30 -40 minutes to the city center and 10 minutes to the airport, with Tram line number 10 or 12, Tram stops just in front of the hotel.they also have Shuttel service to the airport every 30 minutes.\nnice and clean rooms and bathrooms.\n","title":"Best location near the airport","travel_date":"2017-10","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r538632304-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review538632304","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/08/ba/fe/a2/atil-r.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/08/ba/fe/a2/atil-r.jpg"}},"user_location":{"id":"188045","name":"Switzerland"},"username":"Atil R"}},{"helpful_votes":"0","id":"537561165","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"537798490","lang":"en","published_date":"2017-11-02T01:00:17-0400","text":"Grüezi Joseph-2000-2000,\n\nReally great that you had such a nice stay with us. Thanks so much for sharing your experience. \nConcerning the two down points: We just updated the WLAN last month and log in is automatically. Only thing you need to add is your e-mail address. No vouchers, codes or anything required. \nConcerning the keycards, it is indeed a known issue. They de-magnetize quickly when too close to a cell phone. We plan to update this system with an upcoming renovation in the future. \nBest regards,\nEsko Rebstock ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-11-01T00:49:06-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"We had a nice stay in this hotel. On the plus side were following items: The location of the hotel is the strongest point of this hotel. It is close to the airport and good connected to public transport with a tram station just in front of the hotel (2 lines linking the hotel to the airport on a short ride and one line to the city centre). There were many restaurants and shops including supermarkets close by. The staff was very friendly and helpful and there was a good atmosphere around the lobby and restaurant / bar area. The hotel restaurant is good and very relaxed providing a very good atmosphere to meet friends. On down side was clearly the wifi: the available speed was very good, but it was very difficult to connect into the system no matter of the daytime (Laptop: very difficult, mobile phone somewhat difficult). The key system (magnetic card) was also extremely unreliable requiring me to ask several times a day to reprogram the magnetic card, which was embarrassing, but fortunately the staff was friendly to do it without any hassle.","title":"Very good location","travel_date":"2017-10","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r537561165-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review537561165","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/7c/avatar063.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/7c/avatar063.jpg"}},"user_location":{"id":null,"name":"NL"},"username":"Joseph-2000-2000"}},{"helpful_votes":"0","id":"536552920","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"536807904","lang":"en","published_date":"2017-10-29T02:56:48-0400","text":"Grüezi Family t_prakashkumar,\n\nThank you so much for your comprehensive, warm & beautiful feedback. Zurich is definitely a place worth to visit - should be in everyone's bucket list next to London, Venice, Barcelona and many more.\n\nSee you hopefully soon again. \n\nBest regards,\n\nEsko & Crew","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-10-28T01:13:52-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I, my wife and adult son stayed in Novotel Zurich Airport Messe for 2 nights (21st & 22nd Oct) and we thoroughly enjoyed our time here. The rooms were clean with all functional amenities and the hotel staff were very courteous. And the room rates were very affordable. In fact this was the lowest as we also stayed in Disney land, Paris city centre and Interlaken and the fact that this is a 4 star property of international Accor brand hotel. \n\nThe breakfast was a good spread and complete though it is continental. If you have a liking for Continental, nothing like it, you will enjoy thoroughly with good meat, breads, fruit juices and of-course Cheese varieties. You also have 2 dishes of rice and Indian curry (1 each) and surprise, you may also find handful of Indian gentlemen serving the guests.\n\nWhile coming to hotel for check-in from Airport, We lost our iPad in the tram but the hotel people were very courteous in giving us information, contacts and map facilities to track the iPad. They helped to reach Lost & found bureau in Werdmuelhenstrasse and guess what - We got our iPad. My profound thanks to the two lady receptionists in the front office.\n\nThe hotel is slightly away from City centre (peace of mind) and I was aware of it. But the fact is, the hotel is completely covered with a superb TRAM facility to both International airport and Europe's largest Train station Zurich HB (also city center). It's just 20 mins from hotel and airport is 12 mins and the tram station is bang opposite to Hotel. Frequency of tram is every 20 mins both sides and runs till 11.00 pm. From Zurich HB you can travel to any place in Switzerland and Europe. We also found the Zurich HB Rail station huge, overwhelming and even better than many international airports. You can shop all your things here at an affordable price. COOP, the Swiss supermarket located here can provide you everything including cheese & chocolates. \n\nOverall it is a great and fantastic experience to enjoy a large, rich city like Zurich. If you have time, then definitely visit the Zoo, FIFA museum, Zurich Lake (ferry ride), Zurich train station HB, which are stone's throw away (by tram) from Novotel. JUST HAVE YOUR GOOGLE MAPS ACTIVE IN YOUR SMART PHONE.\n\nAnd I will be guilty if I do not mention \"Trip advisor\" as I got every single detail from \"Trip advisor\" for our 11 day trip. Thank you so much \"Trip Advisor\" as the entire trip was managed by us without any travel agency support.\n\n","title":"Fabulous Family Stay in Zurich","travel_date":"2017-10","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r536552920-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review536552920","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/91/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/91/avatar.jpg"}},"user_location":{"id":null,"name":""},"username":"t_prakashkumar"}},{"helpful_votes":"0","id":"532314728","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"532542736","lang":"en","published_date":"2017-10-13T02:31:07-0400","text":"Grüezi DickinsonAgyapong,\n\nThanks so much for your feedback. True, this is not a typical Swiss leisure area - however, by tram you will be in the city center in 23 minutes. \n\nBest regards,\n\nEsko Rebstock","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-10-12T04:53:56-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"This Hotel is ideally located and a great shuttle service to and from the Airport. Staff are helpful and hotel is standard from what you would expert from a Novotel.I stayed for business so it made sense.I am not sure of the experience if a stay is for leisure. The area is not that attractive for leisure.Uber service is also available to move around in Zurich","title":"Nice Hotel","travel_date":"2017-10","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r532314728-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review532314728","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9f/avatar070.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9f/avatar070.jpg"}},"user_location":{"id":null,"name":"Accra, Ghana"},"username":"DickinsonAgyapong"}},{"helpful_votes":"1","id":"510015443","lang":"en","location_id":"228173","mcid":"18588","owner_response":{"author":"ERebstock, General Manager at Novotel Zurich Airport Messe, responded to this review","id":"510387963","lang":"en","published_date":"2017-08-08T23:49:11-0400","text":"Dear 730prasadm,\n\nWe are really sorry about the experience you had to make, as this does not reflect our regular level of service at all. A basin can be clogged, this happens, but first of all we should have noticed it prior your arrival and secondly the whole situation should have been handled in a much more professional way. \n\nI will get in touch with you directly.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager ","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-08-08T05:43:17-0400","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":" As soon as we checked in room 632 on 29th July 2017, we noticed that the basin in the bathroom was clogged up so the water could not drain properly and the smell was horrible. Then when we asked to change the room, we were declined straight by the lady in the reception. We were clearly surprised by her rude manner. I will definitely not recommend this hotel to my friends and family.","title":"Terrible experience","travel_date":"2017-07","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r510015443-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review510015443","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/95/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/95/avatar.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"730prasadm"}},{"helpful_votes":"0","id":"485325674","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"485538276","lang":"en","published_date":"2017-05-19T01:28:30-0400","text":"Dear Bharat1490,\n\nGreat that you had an enjoyable stay with us. \n\nSee you hopefully soon again.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-05-18T07:22:34-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"It was immense pleasure to stay with ur hotel as the reponse feom staff was so good and the breakfast was too good if i would go some other part part of the world i would go for Novotel as it is overall cheaper compare to other","title":"Nice Hospitality","travel_date":"2017-05","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r485325674-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review485325674","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/a0/avatar071.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/a0/avatar071.jpg"}},"user_location":{"id":"297612","name":"Surat, India"},"username":"Bharat1490"}},{"helpful_votes":"0","id":"481641887","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"481829023","lang":"en","published_date":"2017-05-05T05:18:41-0400","text":"Dear daks01,\n\nThanks for your feedback and your stay. Great that you had overall an enjoyable stay.\n\nConcerning the breakfast I am happy to inform you that we actually increased the offer pretty much compared to 2014. We have more warm items and products of higher quality for our guests. In fact a little contrary to your personal impression - also when you read other recent reviews you will often see that people are very happy with the improved breakfast offer.\n\nTrue, the glass separation is maybe not the best solution of all and will be re-considered with the next upcoming renovation campaign. \n\nBest regards,\n\nEsko Rebstock\nGeneral Manager ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-05-04T10:15:38-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"I stayed in this hotel earlier in June 2014 and now again in 2017. The service remains very good as always but the room condition has deteriorated. The breakfast spread is also much reduced than it was before. Suggestion - please provide a bath curtain for rooms with a bathtub (the partial glass partition is no good if one takes a shower!)","title":"Good...but there is scope for improvement","travel_date":"2017-04","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r481641887-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review481641887","user":{"avatar":{"large":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"small":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"}},"user_location":{"id":"304554","name":"Mumbai, India"},"username":"daks01"}},{"helpful_votes":"1","id":"473282008","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"473992028","lang":"en","published_date":"2017-04-09T23:33:14-0400","text":"Dear 853George,\n\nThe situation described by you looks a little different to me. As I understood after being briefed, my Front Desk team member tried to serve you well, but some comments she received from you were rather personal and unfriendly, for which reason the Front Office Manager involved himself in this issue. Rest assured that I fully support his decision to give our team member back up. \nI know both of them for quite some time now and am 100% positive that they are very service minded and very friendly individuals. I have received very positive feedback especially about both of them from our regular guests. Also when you check the tripadvisor reviews from other guests, you will notice that our Front Office team is perceived as they wish to be perceived - friendly, service-minded human beings. \nBut this topic aside your room should have been checked prior to your arrival, for which we are sorry. \n\nBest regards,\n\nEsko Rebstock\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-04-06T19:22:08-0400","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":"The lady of Reception was not friendly at all. I called more than 10 times to the Reception but she didn't take the telephone. Then I went down and told it to the Front Office Manager but he was taking care of her and I was wrong for him. This German man was also not friendly.\nMany things in my room wasn't Ok.\nBad service!","title":"Service of reception not existing","travel_date":"2017-04","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r473282008-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review473282008","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9b/avatar062.jpg"}},"user_location":{"id":"188113","name":"Zurich, Switzerland"},"username":"853George"}},{"helpful_votes":"0","id":"466819918","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"467200059","lang":"en","published_date":"2017-03-14T04:29:44-0400","text":"Dear Flyvnsky,\n\nGreat feedback! Thank you so much. \n\nSee you soon around again.\n\nBest regards,\n\nEsko Rebstock\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-03-13T08:35:44-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Just a short ride in the free shuttle from ZRH. Shuttle should be more frequent.\nRoom clean and comfortable. Bed comfortable.\nWiFi good speed.\nStaff friendly and very helpful.\nFood in restaurant excellent.\n","title":"Perfect for overnight stay near ZRH.","travel_date":"2017-03","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r466819918-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review466819918","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/02/87/43/78/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/02/87/43/78/facebook-avatar.jpg"}},"user_location":{"id":null,"name":"Paphos"},"username":"Flyvnsky"}},{"helpful_votes":"0","id":"464942790","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"465509167","lang":"en","published_date":"2017-03-08T01:55:08-0500","text":"Dear lindagI3098UK,\n\nThanks for your review. We are very sorry for the inconveniences described by you. This was the first & last time. This is indeed a 100% non-smoking hotel, but let's say that some people do not really consider others - unfortunately very human. But we should have noticed the smell when cleaning the room and block it for deep cleaning.\n\nCould you be so kind to drop be a short mail prior to your next stay? My e-mail is: h0884-gm@accor.com\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-03-05T22:59:29-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"We were allocated the incorrect room, so had to return to the front desk to have this rectified.\nThe next room smelled very strongly of cigarette smoke so we had to open all the windows. The smell of smoke returned through the ventilation in the bathroom. I though this was non-smoking! The light bulb was missing for the desk lamp. The box of handkerchiefs was empty. I have stayed here several times and this is the first time there have been issues!","title":"Business trip","travel_date":"2017-02","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r464942790-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review464942790","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/70/avatar053.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/70/avatar053.jpg"}},"user_location":{"id":"188644","name":"Brussels, Belgium"},"username":"lindagI3098UK"}},{"helpful_votes":"0","id":"461483164","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"462499240","lang":"en","published_date":"2017-02-24T07:26:17-0500","text":"Dear Robertadolp1,\n\nThanks so much for your kind feedback. Fantastic that the team left such a good impression on you. \n\nSee you hopefully soon around.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-02-20T07:57:49-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Good location easy access by road and public transportation. Very friendly and professional staff from reception, bar, housekeeping and breakfast staff. The roomrate was a good value as last minute booking","title":"Zürich","travel_date":"2017-02","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r461483164-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review461483164","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9f/avatar070.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9f/avatar070.jpg"}},"user_location":{"id":"188590","name":"Amsterdam, The Netherlands"},"username":"Robertadolp1"}},{"helpful_votes":"1","id":"458417388","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"459988542","lang":"en","published_date":"2017-02-15T03:40:26-0500","text":"Dear Yanki Y,\n\nThank you for your feedback. Sorry for the inconveniences you've experienced during your stay. Would be great to know in which room you have been (just drop me a short note, should you have time: h0884-gm@accor.com) - meanwhile we are checking all of them.\n\nSee you hopefully soon around again.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-02-09T21:48:34-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Room is clean but had a very stuffy smell. I had to air out the room for over an hour to get used to the smell. The bathroom is clean but worn out with black and damaged caulking. Breakfast was adequate but the waitstaff was late in providing clean tables as well restocking the breakfast items. Overall staff was very friendly and welcoming.","title":"STAY IN GLATTBURG","travel_date":"2017-02","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r458417388-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review458417388","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/57/avatar030.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/57/avatar030.jpg"}},"user_location":{"id":"293974","name":"Istanbul, Turkey"},"username":"Yanki Y"}},{"helpful_votes":"0","id":"457580553","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"457802021","lang":"en","published_date":"2017-02-07T02:04:23-0500","text":"Dear Brian O,\n\nBrilliant review! Thanks so much and hope to see you soon around again.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-02-06T04:18:05-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Conveniently located near Zurich Airport or some a few stops form ZRH downtown, this is one of the most reasonably priced hotes in that area. Easy transport, friendly staff and a decent food menu for all diets.","title":"Excellent Location & Value","travel_date":"2017-02","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r457580553-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review457580553","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/91/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/91/avatar.jpg"}},"user_location":{"id":null,"name":"Milwaukee, Wisconsin, Usa"},"username":"Brian O"}},{"helpful_votes":"0","id":"456257690","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"456631802","lang":"en","published_date":"2017-02-02T00:02:36-0500","text":"Dear Grace C,\n\nThanks for your review. Very sorry to read what has happened during breakfast - I will address this with my crew. This is not the way, we treat our guests, does not matter where they are from. \nConcerning the housekeeping comments about missing towels and the minibar price list, I will need to follow up on internally as this is usually never an issue. But you are absolutely right, when a room is reserved for three persons, you can expect a sufficient number of towels available. \nActually the water stored in the minibar is complimentary, since we assume that our guests prefer to have it cool. For your next stay in Zurich, please also be informed that in Switzerland we have the cleanest tab water worldwide - here you could even drink from fountains on the streets (as we locals actually do). Since we have no Eric or anyone with a similar name within the crew, I will address your feedback with the whole Front Office team.\n\nThank you once more for your feedback and very sorry for the inconveniences caused. Hope you had a good journey back home.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-01-31T11:12:32-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"}],"text":"One of the restaurant’s waiter needs to learn NOT to Profile the customer. I have a BAD experience on my first breakfast day and it ruined my first day in Zurich. The waiter was So Rude as she was profiling me as the person who takes the food out from the buffet restaurant just because I am an Asian. And this particular waiter did not say Sorry until her supervisor asking her to and her attitude was still being rude as she was defending her previous act (profiling me).\nThe housekeeping need to be told about how many people stay on the room based on the reservation. From the first day that I stayed in this hotel, I had to call asking more towels as the housekeeping only provided 2 persons instead of 3 persons even though I reserved 3 people in the room. \nOn the first day of staying, I requested the price list of mini bar from the receptionist and they ignored me. Until the last night of the stay, I called again about the mini bar’s price list as I was planning to buy the water to drink my medicine. Then I found out that that there was a compliment water WHICH I never received.\n The receptionist on the morning shift (except the guy name Eric) should be more helpful and friendly. \n","title":"mrs","travel_date":"2017-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r456257690-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review456257690","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/75/avatar057.jpg"}},"user_location":{"id":null,"name":"Sydney, Australia"},"username":"Grace C"}},{"helpful_votes":"0","id":"455121248","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"455814494","lang":"en","published_date":"2017-01-29T23:01:36-0500","text":"Dear ueno18,\n\nThank you so much for your kind words. I will let Danial know about your beautiful feedback - he is a natural talent indeed and we are happy to have him on board. \n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-01-26T23:16:19-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I had a very nice short stay - very practical location besides Tramway stop 10 meters.\nExcellent and friendly staff - i felt welcome and got some extra amenities as returning guest and Accor member. I had small dinner at the bar - local cheese and cold-cuts, well served and good portioning. Nice local wines selection. \nClean and modern rooms Novotel style.\nNext day use the first free shuttle at 5:00AM to Zurich airport.\n\nA special thanks too the young trainee from Asia at the bar who was very helpful and friendly.. ","title":"Practical and nice stay","travel_date":"2017-01","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r455121248-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review455121248","user":{"avatar":{"large":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"small":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"}},"user_location":{"id":"294200","name":"Egypt"},"username":"ueno18"}},{"helpful_votes":"0","id":"453481409","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"454251299","lang":"en","published_date":"2017-01-23T04:12:15-0500","text":"Dear renegM1489IU,\n\nThanks for your kind words. Great feedback indeed.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-01-19T16:53:52-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Arrived late in evening, room was fully prepared already with welcome gift, all check in documentation done just swipe card and go...very efficient. Great rest and excellent break fast. Appreciate also the free airport shuttle, both offered for arriving as well as for departing guests","title":"Convenient, friendly staff and very clean","travel_date":"2017-01","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r453481409-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review453481409","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/7d/avatar064.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/7d/avatar064.jpg"}},"user_location":{"id":"298570","name":"Kuala Lumpur, Malaysia"},"username":"renegM1489IU"}},{"helpful_votes":"1","id":"449568141","lang":"en","location_id":"228173","mcid":"16976","owner_response":{"author":"ERebstock, Manager at Novotel Zurich Airport Messe, responded to this review","id":"451643477","lang":"en","published_date":"2017-01-13T02:01:05-0500","text":"Grüezi Eric W,\n\nThanks for your feedback! See you hopefully soon around again.\n\nBest regards,\n\nEsko Rebstock\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-01-05T04:33:39-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Quick check-in, being upgraded to a new redecorated room which is nice and clean, just next to the tram station which takes half an hour to the city, and the free shuttle which takes less than 10 minutes to the airport","title":"Nice and clean","travel_date":"2016-12","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g227102-d228173-r449568141-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#review449568141","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/22/d9/71/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/22/d9/71/facebook-avatar.jpg"}},"user_location":{"id":null,"name":"Hong Kong"},"username":"Eric W"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g227102-d228173-m19949-Reviews-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.5.gif","value":"3.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"}],"trip_types":[{"localized_name":"Business","name":"","value":"327"},{"localized_name":"Couples","name":"","value":"183"},{"localized_name":"Solo travel","name":"","value":"117"},{"localized_name":"Family","name":"","value":"385"},{"localized_name":"Friends getaway","name":"","value":"72"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g227102-d228173-Reviews-m19949-Novotel_Zurich_Airport_Messe-Opfikon_Zurich.html"},"trustYouReviews":{"averageStars":4.1,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":[{"text":"Grüezi Mr G.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's nice to read through your rating and to see that you have been satiesfied with our service and that you felt welcome. \n\nI hope that we can welcome you again soon. \n\nBest wishes from Zürich \n\nTom Scheunemann \nFront Office Manager","created":"2018-03-13"}],"author":"William","lang":"en","created":[2018,3,12],"text":null,"title":"friendly and efficient","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Grüezi Mr T.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read through your rating and to see that you have been satiesfied with our service and that you felt welcome.\n\nFor the inconvenience with the hair dryer I can just apologize. I will speak with my General Manager about this that we think about this when we renovate our rooms. Right now we have some "real" hair dryers at the reception available. If you wish to get one just let us know and we will be delighted to bring you one.\n\nI hope that we can welcome you again soon.\n\nBest wishes from Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-13"}],"author":"Tjoeke T.","lang":"en","created":[2018,3,10],"text":"As usual, nice hotel for a short business trip","title":"As usual, nice hotel for a short business trip","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr Nitu,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read through your rating and to see that you have been satiesfied with our service and that you felt welcome.\n\nFor the inconvenience with the housekeeping I can just apologize. I spoke to our housekeeping management that they keep and eye on this while checking the rooms.\n\nI hope that we can welcome you again soon.\n\nBest wishes from Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-13"}],"author":"N. S.","lang":"en","created":[2018,3,9],"text":"I found in my room items left from previous occupant - a medicinal pill in a glass, some correspondence and some sweets.","title":"Same reliable hotel. The room preparation could have been better.","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr B.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with. Even if the result is not positive. This is the only way I can improve our service.\n\nI can just apologize that some issues spoiled you during your stay with us. This is not the service I would like to provide with my entire team.\n\nRegarding the screen behind the reception I can let you know that usually it is changed daily during midday. Unfortunately since we had some busy days the screen was not updated properly. I can just apologize for this and I will make sure on my own that we take care of this now daily.\n\nI also spoke to our hosekeeping manager regarding your feedback about the room. I pointed out that this is unaceptable and that she must keep an eye on those details.\n\nI would like to welcome you again and to show you our improvements. For this reason I will offer you a 30% off discount for your next stay with us. To make a booking please dont hesitate to contact me directly to make sure that everything goes smooth.\n\nI wish you an enjoyable weeken and send you best wishes from cloudy Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-09"}],"author":"Kevin","lang":"en","created":[2018,3,8],"text":"I booked online at a rate of CHF259. The room rate on screen was CHF139.\nThe sink wasn't draining and so there was dirty water backwash in the sink\nThere was a long dark hair in the sink\nThe cream was off in the room\nThe breakfast was disappointing.","title":"Over Charged, Under Delivered","score":20.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr F.,first of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us. \n\nI hope that we can welcome you soon again. \n\nIn the meantime I send you the best wishes from sunny Zürich. \n\nTom Scheunemann \nFront Office Manager","created":"2018-03-06"}],"author":null,"lang":"en","created":[2018,3,6],"text":null,"title":"satisfying for one professionnal night","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr R.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"Kh…","lang":"en","created":[2018,3,5],"text":"As a regular visitor to Zurich l have mostly stayed at this hotel because of their excellent and friendly services and attentions.","title":null,"score":100.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr G.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's a pleasure to read that you've been satiesfied with our front desk team.\n\nRegarding the hotel itself I can just agree with you that we need a renovation. Everything is been checked by our Investment company from Accor and also we hope that we get finally the GO for a renovation.\n\nI hope that we get the Chance to welcome you again.\n\nBest wishes from Zurich\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"Donald","lang":"en","created":[2018,3,5],"text":"I have stayed at many Novatel's and I would say this particular location needs some work. The rooms are runned down and needs updating. I would say that I've stayed in some Ibis sites that have about the same overall quality.","title":"Close to office but overall price for the quality","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr S.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's a pleasure to read that you've been satiesfied with our front desk team.\n\nRegarding the hotel itself I can just agree with you that we need a renovation. Everything is been checked by our Investment company from Accor and also we hope that we get finally the GO for a renovation.\n\nI hope that we get the Chance to welcome you again.\n\nBest wishes from Zurich\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"Rag","lang":"en","created":[2018,3,4],"text":"The room is very basic..tiny tv, worn out carpets, basic bathroom.","title":"okay","score":50.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr K.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm very thankful for your comments. Those give me the Chance to improve our service.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"A","lang":"en","created":[2018,3,4],"text":"short stay\nsmall rooms\nnice lobby design\nshuttle to go back to airport is expensive.","title":"short","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Grüezi Mrs Da Silver Meira B.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you have been satiesfied with our reception desk team.\n\nRegarding the Food menu options and the bed experience I can just apologize. I will discuss this feedback with our executive chef that he can improve his Service.\n\nIn the meantime I hope that we get the chance to welcome you again soon in Zürich.\n\nBest wishes from the Glattpark\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-06"}],"author":"Luciana B.","lang":"en","created":[2018,3,4],"text":"I would say the room service could be better: they did not replace shower gel. The sink in the room 728 is not working correctly.\nThe food was not good at all: I had a weird pizza one day and in the second day a pork pitta sandwich overcooked. The restaurant staff was good, however they did not propose any improvement when I complained about the food.","title":null,"score":60.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr L.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"Sacha","lang":"en","created":[2018,3,3],"text":null,"title":"Very pleasant experience, once again","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr B.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"Kevin","lang":"en","created":[2018,3,3],"text":"The staff on the front desk are very helpful, and one young lady always remembers my name, amazing, !!","title":"Welcoming","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Herr S.,\n\nvielen Dank erst einmal, dass Sie sich die Zeit genommen haben uns dieses Feedback zu übersenden.\n\nIch freue mich zu lesen, dass Sie mit der An und Abreise zufrieden waren.\n\nIhre Unmut über das Zimmer kann ich durchaus nachvollziehen und gebe Ihnen definitiv recht das dies unzumutbar ist und wir hier leider nicht gründlich gearbeitet haben um das Zimmer unserem Standard entsprechend vorzubereiten.\n\nBezüglich des Schimmels im Badezimmer, kann ich Sie gerne wissen lassen, das unsere technische Abteilung derzeit alle Zimmer durchgeht und die Fugen in den Badewannen austauscht. Da dies jedoch leider nicht an einem Tag geschehen kann wird dies noch ein paar Tage in Anspruch nehmen. Ein Grossteil der Bäder sind bereits behandelt. Letzte Woche haben unsere Techniker 42 Zimmer geschafft. Nichts desto trotz kann ich mich nochmals nur entschuldigen für den Zustand und der Mängel in Ihrem Zimmer.\n\nDie Takeda Rate ist eine Vertragsrate, welche vertraglich gebunden ist. Gerne können Sie Sonderaktionen wie zB. unsere 3=2 Promotion nutzen. Diese haben dann jedoch nicht die Flexibilität, welche Ihnen die Vertragsrate garantiert.\n\nIch würde mich freuen, Sie bald wieder bei uns begrüssen zu dürfen und wir Sie doch noch von uns überzeugen können.\n\nFür etwaige Buchungen können Sie mich gerne direkt kontaktieren.\n\nIch sende Ihnen sonnige Grüsse aus Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":null,"lang":"en","created":[2018,3,2],"text":"- Room smelled of cooled smoke\n- Mold in the shower ("Schimmel")\n- TV channels were not available\n- Curtain was loose\n- Room could be more friendly (instead of only functional)\n- Bigger window room would been nice\n- To expensive (colleagues stay for a lower TAKEDA rate at the Radisson Blu)","title":"Redocaration required","score":30.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr V.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":"Keith","lang":"en","created":[2018,3,2],"text":"Quick check-in, quick check-out and in between a comfortable stay as aways, with a nice personal touch with the in-room greeting card.","title":"Always a great place to stay","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr D.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-03-05"}],"author":null,"lang":"en","created":[2018,3,1],"text":null,"title":"Nice room and everything else worked as expected","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mrs. C., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's nice to read that you had a pleasant stay with us and you felt welcome. Especially that you gave us a great Rating in friendliness.\n\nWe hope that we can welcome you again soon. \n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nWelcome Manager","created":"2018-02-28"}],"author":null,"lang":"en","created":[2018,2,27],"text":null,"title":"Easy overnight stay","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. B., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's nice to read that you had a pleasant stay with us and you felt welcome. Especially that you gave us a great rating in friendliness.\n\nWe hope that we can welcome you and your family again soon. \n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nWelcome Manager","created":"2018-02-28"}],"author":"Maxb","lang":"en","created":[2018,2,26],"text":"Convenient location close to the airport and tram to Zurich center. Clean, with all necessary amenities and good breakfast buffet.","title":"Great overall","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. P., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's nice to read that you had a pleasant stay with us and you felt welcome. Especially that you gave us a great rating in friendliness.\n\nWe hope that we can welcome you again soon. \n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nWelcome Manager","created":"2018-02-28"}],"author":"P.","lang":"en","created":[2018,2,26],"text":"Access by tram (shuttle only runs once/hour at certain times). Nothing wrong with this. Nice room and excellent breakfast. TV remote control was not found in the room","title":"Good rooms and location","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mrs M.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you enjoyed your stay with and that the overall experience was as expected.\n\n\nWe hope that we can welcome you and your family again soon.\n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-26"}],"author":"Katform","lang":"en","created":[2018,2,25],"text":"Easy to check in. The room had no bath towels but was immediately rectified. Good choice at breakfast.","title":"Decent hotel - good for family stay before a flight","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Grüezi Mrs d. Sarensen,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you enjoyed your stay with and that the overall experience was as expected.\n\nWe are looking Forward to see you soon.\n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-26"}],"author":"Marianne D.","lang":"en","created":[2018,2,24],"text":"I arrived late and ledt early but good as usual","title":"Short stat but ok","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr. D.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you enjoyed your stay with and that the overall experience was as expected.\n\nRegarding the shuttle bus I can let you know that we have implimented the on way charge of 4CHF on the 1st of January 2018. We also know that some other hotels have recently started charging for the shuttle bus.\n\nWe hope that we can welcome you again soon.\n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-26"}],"author":"Gordon D.","lang":"en","created":[2018,2,24],"text":"Overall it was very a very pleasant stay. \nOne small element that I would share with you.... I was surprised that there was a charge for the airport transfer. The schedule for this seemed to be quite infrequent and while the charge was minimal, it was the first time that I came across an Airport hotel applying a charge for this service.","title":"Very comfortable rooms. Nice breakfast. Pleasant and helpful staff.","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Grüezi Mrs White,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt' s never nice to receive a bad review but this helps me to improve the service.\n\nI'm so sorry and can just apologize that we failed last time and that you coulnd enjoy your stay with us. I will discus this feedback also with my team to ensure that they pay more attention to guest preferences that we can avoid this situation again.\n\nI would be more than happy if you could give us the chance to welcome you again.\n\nBest wishes from sunny Zurich\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-26"}],"author":null,"lang":"en","created":[2018,2,21],"text":null,"title":"Lack of response to complaint raised about noisy room","score":40.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mrs. A.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\nIt's nice to read that you had a pleasant stay with us and you felt welcome.\nThank you very much for the good rating.\n\nWe hope we can welcome you back soon.\n\nKind regards from Zürich\n\nAlexandra Herms\nDuty Manager","created":"2018-02-21"}],"author":"Ana","lang":"en","created":[2018,2,21],"text":null,"title":"PERFECT","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr B., \nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\nThank you for your good rating, we know that the hotel is not the newest in this case we really appreciate your points.\nWe hope we can welcome you back soon.\n\nKind regards from Zürich\n\nAlexandra Herms\nDuty Manager","created":"2018-02-20"}],"author":"Orhan B.","lang":"en","created":[2018,2,20],"text":null,"title":"Value for money.","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr Z.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":null,"lang":"en","created":[2018,2,19],"text":null,"title":"Excellent","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Grüezi Mrs S.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nI can just apologize for the inconvenience with the Housekeeping. I will speak to our cleaning staff and will point out your feedback that they pay more atten to those details. \n\nRegarding the difficulties with the LeClub membership I will speak in person to my team and train them that they will be able to handle this situations faster and in a more professional way. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":"Olena","lang":"en","created":[2018,2,19],"text":"Location is ok, staff on reception is great, food and drinks - ok, service needs improvement. Expected more for money paid.","title":"Below my expectations","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr T.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nI can just apologize for the inconvenience with the housekeeping. I will speak to our cleaning staff and will point out your feedback regarding the missing water, that they pay more atten to this details. \n\nRegarding the prices in our bar I can just agree with you that Switzerland and especially Zurich is much more pricy than other european city but I can assure that our prices a not higher than the average. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":"Anthony","lang":"en","created":[2018,2,18],"text":"A very standard hotel, bar prices are extemely high and we were disappoionted that the only glasses in our room were two nasty plastic ones and two paper cups. There was no complimentary water in the fridge.","title":"We were only in the holel for 9 hours not much to judge by, staff Ok, rooms OK.","score":60.0,"trip_type":"family"},{"response_list":[{"text":"Grüezi Mr L.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nMaybe you time do visit our Restaurant the next time. It would be a pleasure for us to welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":"Peter","lang":"en","created":[2018,2,18],"text":"Nice room (upgraded) and feel welcome. Welcome letter in room ....\nGood and quick shuttle service to/ from airport, fortunately did not have the chance for a dinner.","title":"One night stay because of close to airport and has to drop off the rental car","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr L.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service. \n\nI can just apologize that you have not received your invoice till today. Unfortunately we have not received te request mail from your side. For this reason to provide you with an correct invoice as soon as possible I would ask you kindly to provide me the correct billing adress and answer diretly to this mail. After receiving your reply I will issue you the needed invoice.\n\nIn the meantime I hope that we can welcome you again soon. \n\nBest wishes from cloudy Zürich.\n\n Tom Scheunemann \nFront Office Manager","created":"2018-02-19"}],"author":"Ivan L.","lang":"en","created":[2018,2,17],"text":"I’ve requested for my invoice but up today I did not get it. I’ve even send email multiple times and till today, I did not get a single reply. I need this receipt / invoice to claim for my business trip.","title":"I did not get my invoice properly","score":10.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr W.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nI can just apologize for the inconvenience with the housekeeping. I can let you know that my team reported me some situations like this during the last weekend. I took immediate action and changed the system with requested sofa bed. Those prebooked extra person rooms will now be checked daily by our front desk team and not just by the housekeeping staff to avoide this situation again.\n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":"Stevew","lang":"en","created":[2018,2,17],"text":"We arrived late due to delays on flights. After checking we wished to put our children to bed immediately however the room that we had booked explicitly for children with us didn’t have the sofa bed prepared. It took quite some time for a staff member to be available to make up he extra bed for the tired children. And only 2 towels were in the bathroom for the next morning.","title":"Pleasant but unprepared","score":60.0,"trip_type":"family"},{"response_list":[{"text":"Grüezi Mrs Z.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":"Izabela","lang":"en","created":[2018,2,15],"text":null,"title":"Okay, although a little bit disappointed with the quality of the room","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr b.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-19"}],"author":"Anthony B.","lang":"en","created":[2018,2,15],"text":"Short but friendly staff","title":"Friendly front counter reception staff","score":70.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mrs. H.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \nI am sorry that the kettle was missing in the room. Next time just call us we can send one up to your room.\nWe appreciate that you mentioned our friendly staff i will defenetly inform my team about your good rating.\nHopefully we can welcome you back soon.\n\nHave a nice weekend and kind regards from Zurich\n\nAlexandra Herms\nDuty Manager","created":"2018-02-17"}],"author":"Felicity","lang":"en","created":[2018,2,15],"text":"Clean, well maintained, very helpful staff. Only negative was that the kettle was missing from my room. I’m sure that if I’d wanted one and asked they’d have replaced it straight away. Restaurant food and drinks were very good","title":"Great service","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr. V.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to see in your ratings that you've been satiesfied with our staff.\n\nI informed the technicians immideately to remove the mold in the shower in this room. I can just apologize for this.\n\nin the meantime I hope that we can welcome you again.\n\nBest wishes\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-14"}],"author":"Richard","lang":"en","created":[2018,2,11],"text":"i liked it , room was OK , burgers were good , breakfast too, i also liked beer , personnel was communicative and non-intrusive, but there were some molds in bathroom.","title":"it was ok","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr. Jaffee,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to see in your ratings that you've been satiesfied with our staff.\n\nUnfortunately we know that we Need a renovation. We can just forward the feedback regarding the carpets etc to our headoffice and hope they will approve a renovation.\n\nin the meantime I hope that we can welcome you again.\n\nBest wishes\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-14"}],"author":null,"lang":"en","created":[2018,2,9],"text":"Ok, floors carpeted floors appear old , dirty, worn","title":"Adequate","score":70.0,"trip_type":"single"},{"response_list":[{"text":"Grüezi Mr. Rubio Manuel,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to see in your ratings that you've been satiesfied with our staff.\n\nI can just apologize for the inconvenience caused with the shower. I have informed our technicians to fix this issue.\n\nin the meantime I hope that we can welcome you again.\n\nBest wishes\n\nTom Scheunemann\nFront Office Manager","created":"2018-02-14"}],"author":"Jesus R.","lang":"en","created":[2018,2,9],"text":"Everything was fine, but the experience of having shower was very unpleasant: \n- The holder of the shower was not well fixed and the direction of the water was not good.I had to hold it with my hands all the time\n- Joints in the glass of the shower let the water escape and flow to the floor","title":"Problems in the shower","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. H.\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \nIt's really nice to read throu your ratings and to see that you enjoyed your stay with us\nWe are thankful that you mentioned our friendly staff.\nHopefully we can welcome you back soon.\n\nEnjoy your weekend and kind regards from Zürich\n\nAlexandra Herms\nDuty Manager","created":"2018-02-10"}],"author":"William","lang":"en","created":[2018,2,9],"text":"efficient, comfortable friendly staff","title":"Comfortable","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mrs. V., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's really nice to read throu your ratings and to see that you enjoyed your stay with us. It makes us proud that you're especially mentioned the friendliness of our staff.\n\nI hope that we can welcome you again soon. \n\nBest wishes from Zürich \n\nTom Scheunemann \nWelcome Manager","created":"2018-02-08"}],"author":"Natalia","lang":"en","created":[2018,2,8],"text":"Novotel Messe is close to airport of Zurich and tram station is 1 min walk. Room is big, equipped with all necessary things, including Guest services are very friendly and helpful.","title":"Very good","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr. A., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's really nice to read throu your ratings and to see that you enjoyed your stay with us.Its also nice to read that you were satiesfied with our rooms Service Options.\n\nI hope that we can welcome you again soon. \n\nBest wishes from Zürich \n\nTom Scheunemann \nWelcome Manager","created":"2018-02-08"}],"author":"Denny A.","lang":"en","created":[2018,2,8],"text":"Feel satisfied stay at Novotel Zurich with good quality standard for room services","title":"Satisfied","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Grüezi Mr. K.\n\nfirst of all I would like to thank you for your feedback abour your recent stay with us.\n\nI'm really thankful to receive feedback like yours. This is my only option to improve the service and to train my team that we are offering the same standars for every guest.\n\nI sent already a technician to the room to check the door and the lock of this room. I'm really sorry that you didnt felt safe while the door was not closing properly from alone.\n\nI hope that you will give us the chance to show you next time our improvements.\n\nBest wishes from Zurich\n\nTom Scheunemann\nWelcome Manager","created":"2018-02-08"}],"author":"Stav","lang":"en","created":[2018,2,7],"text":"I Felt unsafe. Door didn’t close properly and haven’t realize it on time. I was lucky that no one get in the room when I was there, have no idea if I had visitors when I wasn’t at the room.","title":null,"score":60.0,"trip_type":"business"}],"reviews_distribution":[{"count":1401,"stars":5.0},{"count":1529,"stars":4.0},{"count":353,"stars":3.0},{"count":169,"stars":2.0},{"count":71,"stars":1.0}],"roundHalfUp":4.0,"totalReviews":3523},"reviews":[{"author":"Tjoeke T.","avatar":null,"date":"10/03/2018","description":"As usual, nice hotel for a short business trip","name":"As usual, nice hotel for a short business trip","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Grüezi Mr T.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read through your rating and to see that you have been satiesfied with our service and that you felt welcome.\n\nFor the inconvenience with the hair dryer I can just apologize. I will speak with my General Manager about this that we think about this when we renovate our rooms. Right now we have some "real" hair dryers at the reception available. If you wish to get one just let us know and we will be delighted to bring you one.\n\nI hope that we can welcome you again soon.\n\nBest wishes from Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,10],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"N. S.","avatar":null,"date":"09/03/2018","description":"I found in my room items left from previous occupant - a medicinal pill in a glass, some correspondence and some sweets.","name":"Same reliable hotel. The room preparation could have been better.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Grüezi Mr Nitu,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read through your rating and to see that you have been satiesfied with our service and that you felt welcome.\n\nFor the inconvenience with the housekeeping I can just apologize. I spoke to our housekeeping management that they keep and eye on this while checking the rooms.\n\nI hope that we can welcome you again soon.\n\nBest wishes from Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,9],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"Kevin","avatar":null,"date":"08/03/2018","description":"I booked online at a rate of CHF259. The room rate on screen was CHF139.\nThe sink wasn't draining and so there was dirty water backwash in the sink\nThere was a long dark hair in the sink\nThe cream was off in the room\nThe breakfast was disappointing.","name":"Over Charged, Under Delivered","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-09T12:00:00+0000","text":"Grüezi Mr B.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with. Even if the result is not positive. This is the only way I can improve our service.\n\nI can just apologize that some issues spoiled you during your stay with us. This is not the service I would like to provide with my entire team.\n\nRegarding the screen behind the reception I can let you know that usually it is changed daily during midday. Unfortunately since we had some busy days the screen was not updated properly. I can just apologize for this and I will make sure on my own that we take care of this now daily.\n\nI also spoke to our hosekeeping manager regarding your feedback about the room. I pointed out that this is unaceptable and that she must keep an eye on those details.\n\nI would like to welcome you again and to show you our improvements. For this reason I will offer you a 30% off discount for your next stay with us. To make a booking please dont hesitate to contact me directly to make sure that everything goes smooth.\n\nI wish you an enjoyable weeken and send you best wishes from cloudy Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,8],"ratingImageUrl":null,"score":"1.0","tripType":"business","trust":"trust"},{"author":"Kh…","avatar":null,"date":"05/03/2018","description":"As a regular visitor to Zurich l have mostly stayed at this hotel because of their excellent and friendly services and attentions.","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Mr R.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,5],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Donald","avatar":null,"date":"05/03/2018","description":"I have stayed at many Novatel's and I would say this particular location needs some work. The rooms are runned down and needs updating. I would say that I've stayed in some Ibis sites that have about the same overall quality.","name":"Close to office but overall price for the quality","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Mr G.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's a pleasure to read that you've been satiesfied with our front desk team.\n\nRegarding the hotel itself I can just agree with you that we need a renovation. Everything is been checked by our Investment company from Accor and also we hope that we get finally the GO for a renovation.\n\nI hope that we get the Chance to welcome you again.\n\nBest wishes from Zurich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,5],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Rag","avatar":null,"date":"04/03/2018","description":"The room is very basic..tiny tv, worn out carpets, basic bathroom.","name":"okay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Mr S.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's a pleasure to read that you've been satiesfied with our front desk team.\n\nRegarding the hotel itself I can just agree with you that we need a renovation. Everything is been checked by our Investment company from Accor and also we hope that we get finally the GO for a renovation.\n\nI hope that we get the Chance to welcome you again.\n\nBest wishes from Zurich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,4],"ratingImageUrl":null,"score":"2.5","tripType":"business","trust":"trust"},{"author":"A","avatar":null,"date":"04/03/2018","description":"short stay\nsmall rooms\nnice lobby design\nshuttle to go back to airport is expensive.","name":"short","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Mr K.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm very thankful for your comments. Those give me the Chance to improve our service.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,4],"ratingImageUrl":null,"score":"3.5","tripType":"family","trust":"trust"},{"author":"Luciana B.","avatar":null,"date":"04/03/2018","description":"I would say the room service could be better: they did not replace shower gel. The sink in the room 728 is not working correctly.\nThe food was not good at all: I had a weird pizza one day and in the second day a pork pitta sandwich overcooked. The restaurant staff was good, however they did not propose any improvement when I complained about the food.","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-06T12:00:00+0000","text":"Grüezi Mrs Da Silver Meira B.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you have been satiesfied with our reception desk team.\n\nRegarding the Food menu options and the bed experience I can just apologize. I will discuss this feedback with our executive chef that he can improve his Service.\n\nIn the meantime I hope that we get the chance to welcome you again soon in Zürich.\n\nBest wishes from the Glattpark\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,4],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Kevin","avatar":null,"date":"03/03/2018","description":"The staff on the front desk are very helpful, and one young lady always remembers my name, amazing, !!","name":"Welcoming","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Mr B.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,3],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"02/03/2018","description":"- Room smelled of cooled smoke\n- Mold in the shower ("Schimmel")\n- TV channels were not available\n- Curtain was loose\n- Room could be more friendly (instead of only functional)\n- Bigger window room would been nice\n- To expensive (colleagues stay for a lower TAKEDA rate at the Radisson Blu)","name":"Redocaration required","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Herr S.,\n\nvielen Dank erst einmal, dass Sie sich die Zeit genommen haben uns dieses Feedback zu übersenden.\n\nIch freue mich zu lesen, dass Sie mit der An und Abreise zufrieden waren.\n\nIhre Unmut über das Zimmer kann ich durchaus nachvollziehen und gebe Ihnen definitiv recht das dies unzumutbar ist und wir hier leider nicht gründlich gearbeitet haben um das Zimmer unserem Standard entsprechend vorzubereiten.\n\nBezüglich des Schimmels im Badezimmer, kann ich Sie gerne wissen lassen, das unsere technische Abteilung derzeit alle Zimmer durchgeht und die Fugen in den Badewannen austauscht. Da dies jedoch leider nicht an einem Tag geschehen kann wird dies noch ein paar Tage in Anspruch nehmen. Ein Grossteil der Bäder sind bereits behandelt. Letzte Woche haben unsere Techniker 42 Zimmer geschafft. Nichts desto trotz kann ich mich nochmals nur entschuldigen für den Zustand und der Mängel in Ihrem Zimmer.\n\nDie Takeda Rate ist eine Vertragsrate, welche vertraglich gebunden ist. Gerne können Sie Sonderaktionen wie zB. unsere 3=2 Promotion nutzen. Diese haben dann jedoch nicht die Flexibilität, welche Ihnen die Vertragsrate garantiert.\n\nIch würde mich freuen, Sie bald wieder bei uns begrüssen zu dürfen und wir Sie doch noch von uns überzeugen können.\n\nFür etwaige Buchungen können Sie mich gerne direkt kontaktieren.\n\nIch sende Ihnen sonnige Grüsse aus Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,2],"ratingImageUrl":null,"score":"1.5","tripType":"business","trust":"trust"},{"author":"Keith","avatar":null,"date":"02/03/2018","description":"Quick check-in, quick check-out and in between a comfortable stay as aways, with a nice personal touch with the in-room greeting card.","name":"Always a great place to stay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Grüezi Mr V.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's such a pleasure to read through your feedback and your ratings. I'm more than happy to see that you felt welcome and enjoyed your time with us.\n\nI hope that we can welcome you soon again.\n\nIn the meantime I send you the best wishes from sunny Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,2],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Maxb","avatar":null,"date":"26/02/2018","description":"Convenient location close to the airport and tram to Zurich center. Clean, with all necessary amenities and good breakfast buffet.","name":"Great overall","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-28T12:00:00+0000","text":"Dear Mr. B., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's nice to read that you had a pleasant stay with us and you felt welcome. Especially that you gave us a great rating in friendliness.\n\nWe hope that we can welcome you and your family again soon. \n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nWelcome Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,26],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"P.","avatar":null,"date":"26/02/2018","description":"Access by tram (shuttle only runs once/hour at certain times). Nothing wrong with this. Nice room and excellent breakfast. TV remote control was not found in the room","name":"Good rooms and location","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-28T12:00:00+0000","text":"Dear Mr. P., \n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's nice to read that you had a pleasant stay with us and you felt welcome. Especially that you gave us a great rating in friendliness.\n\nWe hope that we can welcome you again soon. \n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nWelcome Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,26],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"Katform","avatar":null,"date":"25/02/2018","description":"Easy to check in. The room had no bath towels but was immediately rectified. Good choice at breakfast.","name":"Decent hotel - good for family stay before a flight","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-26T12:00:00+0000","text":"Grüezi Mrs M.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you enjoyed your stay with and that the overall experience was as expected.\n\n\nWe hope that we can welcome you and your family again soon.\n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,25],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"Marianne D.","avatar":null,"date":"24/02/2018","description":"I arrived late and ledt early but good as usual","name":"Short stat but ok","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-26T12:00:00+0000","text":"Grüezi Mrs d. Sarensen,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you enjoyed your stay with and that the overall experience was as expected.\n\nWe are looking Forward to see you soon.\n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,24],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"Gordon D.","avatar":null,"date":"24/02/2018","description":"Overall it was very a very pleasant stay. \nOne small element that I would share with you.... I was surprised that there was a charge for the airport transfer. The schedule for this seemed to be quite infrequent and while the charge was minimal, it was the first time that I came across an Airport hotel applying a charge for this service.","name":"Very comfortable rooms. Nice breakfast. Pleasant and helpful staff.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-26T12:00:00+0000","text":"Grüezi Mr. D.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's nice to read that you enjoyed your stay with and that the overall experience was as expected.\n\nRegarding the shuttle bus I can let you know that we have implimented the on way charge of 4CHF on the 1st of January 2018. We also know that some other hotels have recently started charging for the shuttle bus.\n\nWe hope that we can welcome you again soon.\n\nBest wishes from sunny Zürich\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,24],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"Olena","avatar":null,"date":"19/02/2018","description":"Location is ok, staff on reception is great, food and drinks - ok, service needs improvement. Expected more for money paid.","name":"Below my expectations","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-19T12:00:00+0000","text":"Grüezi Mrs S.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nI can just apologize for the inconvenience with the Housekeeping. I will speak to our cleaning staff and will point out your feedback that they pay more atten to those details. \n\nRegarding the difficulties with the LeClub membership I will speak in person to my team and train them that they will be able to handle this situations faster and in a more professional way. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,19],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Anthony","avatar":null,"date":"18/02/2018","description":"A very standard hotel, bar prices are extemely high and we were disappoionted that the only glasses in our room were two nasty plastic ones and two paper cups. There was no complimentary water in the fridge.","name":"We were only in the holel for 9 hours not much to judge by, staff Ok, rooms OK.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-19T12:00:00+0000","text":"Grüezi Mr T.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nI can just apologize for the inconvenience with the housekeeping. I will speak to our cleaning staff and will point out your feedback regarding the missing water, that they pay more atten to this details. \n\nRegarding the prices in our bar I can just agree with you that Switzerland and especially Zurich is much more pricy than other european city but I can assure that our prices a not higher than the average. \n\nIn the meantime I hope that we can welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,18],"ratingImageUrl":null,"score":"3.0","tripType":"family","trust":"trust"},{"author":"Peter","avatar":null,"date":"18/02/2018","description":"Nice room (upgraded) and feel welcome. Welcome letter in room ....\nGood and quick shuttle service to/ from airport, fortunately did not have the chance for a dinner.","name":"One night stay because of close to airport and has to drop off the rental car","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-19T12:00:00+0000","text":"Grüezi Mr L.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us.\n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service.\n\nIt's nice to read through your ratings that you have been satiesfied with our front desk team. \n\nMaybe you time do visit our Restaurant the next time. It would be a pleasure for us to welcome you again soon.\n\nBest wishes from cloudy Zürich.\n\nTom Scheunemann\nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,18],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"Ivan L.","avatar":null,"date":"17/02/2018","description":"I’ve requested for my invoice but up today I did not get it. I’ve even send email multiple times and till today, I did not get a single reply. I need this receipt / invoice to claim for my business trip.","name":"I did not get my invoice properly","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-19T12:00:00+0000","text":"Grüezi Mr L.,\n\nfirst of all I would like to thank you for taking the time to send us this feedback about your recent stay with us. \n\nIt's always a pleasure to receive feeback, since this is the only opportunity to improve our service. \n\nI can just apologize that you have not received your invoice till today. Unfortunately we have not received te request mail from your side. For this reason to provide you with an correct invoice as soon as possible I would ask you kindly to provide me the correct billing adress and answer diretly to this mail. After receiving your reply I will issue you the needed invoice.\n\nIn the meantime I hope that we can welcome you again soon. \n\nBest wishes from cloudy Zürich.\n\n Tom Scheunemann \nFront Office Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,17],"ratingImageUrl":null,"score":"0.5","tripType":"business","trust":"trust"}],"tripAwardYear":null,"tripLargeImg":null,"tripSmallImg":null},"nearHotels":[{"description":null,"name":"ibis Zurich Messe 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