Is IOS 11 not being support yet? I synchronized my contacts on my iPhone 6S +, and it shows I have 368 contacts. I went to my iPad to synchronize my contacts there (3 times now), using the same method I always do (selecting manual direction, server to the device), and now I have 1459 contacts on my iPad! It’s duplicated my contacts 3 more times. Something’s not working correctly here... I am doing this correctly, the same I have for the past several years.blueeyez58, 24/09/2017

Hello,
thank you for reporting , there is currently a problem on iOS 11 that sync with manual direction won't delete contact on the device. We are working on the fix.

In the meantime you can resolve this by deleting all contact on you phone, synchronize them from the server once and than use normal synchronization.PhoneCopy support team, yesterday

Hi I can move contacts from old Nokia to the server no problem. When I move from the server to new iPhone se they arrive for 2 minutes then disappear again. Why won't they stay. I have tried loads of times.
glenndodwell, 26/07/2017

Hi, in most cases contacts can disapear in case you are using another synchronization service as iCloud paralelly with PhoneCopy. Synchronization of one service disharm synchronization of another service. Try turn off iCloud synchronization of contacts.PhoneCopy support team, 26/07/2017

Hi

Thank you for fast response.
Most og my contacts are linked to an old company exchange server that I will loose connection to in a few days.
In PhoneCopy I can see all my contacts and now I kust want to be sure that I still have them in the future. That's why I want to copy them to my apple Id.
Do you know what I mean?

Bw Perperekpo, 02/07/2017

Hi, if you have it on PhoneCopy.com, you will have it there even you will disconnect your device from company exchange. You will be able to transfer it to another device.PhoneCopy support team, 02/07/2017

Hi
I have 410 contacts.
I would like to copy these contacts to an iCloud. I have made the file to my computer but I get a message that it can't be imported to iCloud.
Do anyone know why?perekpo, 01/07/2017

Hi, you have to send you request to iCloud support. We are PhoneCopy.com. SorryPhoneCopy support team, 01/07/2017

Hi again
I have a challenge. When I try to uload the VCR file to iCloud I get a message telling that the contacts can't be uploaded due to failure in the readings.
I have contacted Apple and they told med that the Vcard file has to have a format called 3.0 otherwise it can't be uploaded.
Can you help me try to find out what I can do please?
Br Perperekpo, 02/07/2017

Hi, we are using CSV version 2.1 which is most used. If you need your contacts export to version 3.0 we included it into our application for Windows. Please check https://www.phonecopy.com/en/pages/how_to_transfer_contacts_from_windows_os
But if you just need import your contacts to iPhone or iPad we have an application for iOS. Can you explain why you want import your contacts to iCloud?PhoneCopy support team, 02/07/2017

When will iOS app suport ios 11?rcolyn, 07/06/2017

immediatelly when it will be released. But if you are using current beta we expect our application will work anyway.PhoneCopy support team, 07/06/2017

It does work, but on first sync from a 'Fresh ' ios 11 upgrade, it creates duplicate contacts... I solved this but it was a pain!!!rcolyn, 07/06/2017

Hi, as Premium user you can turn on Photo backup as one source of data under account settings. When enabled it will synchronize your photos to PhoneCopy on next sync. PhoneCopy support team, 07/03/2017

you are mentioning account settings in your website login? there is no photo backup mentioned. will you please elaborate the steps?urk, 08/03/2017

Hi, sorry for that. I mentioned account settings in your iPhone App. I will try to send you a screenshot to your email address to clarify it. PhoneCopy support team, 08/03/2017

Hi there. I have just uploaded photos and contacts from my old phone to the phonecopy, paying premium service. After that I have succesfully syncd the contacts, so my new phine has all my contacts. QUESTION: HOW DO I COPY THE PHOTOS FROM PHONECOPY ONTO MY NEW PHONE?mjaen, 05/02/2017

Hello. Currently, our photo backup feature only backs up photos separately for each phone. Photos cannot be synced across devices now.
We are preparing such functionality to be available soon.PhoneCopy support team, 06/02/2017

Hi I have just got a new iphone and used phonecopy to upload contact from old phone. I have synchronised today but now have double contacts on my phone but not on my photocopy account. I am confused how to rectify this

Thanks Lynn Ashunknown user, 18/12/2016

Hi, it can happens i case you signed to iCloud where you had synchronized contacts from old phone. You need turn off contact synchronization from iCloud and then you will need use single directional synchronization FROM SERVER to DEVICE in the PhoneCopy App.PhoneCopy support team, 18/12/2016

Thanks very much that has sorted it out!

Cheersunknown user, 18/12/2016

What is the contact number for tech support?unknown user, 15/12/2016

Sorry, we have email support only.PhoneCopy support team, 15/12/2016

Hi, 4hrs ago I had 4342 contacts, I now have much less...Kindly assist how i can get those back from the server.

patelal, 16/07/2016

Hi, please check Deleted Contacts folder. It looks you requested deletion of 788 contacts from your iPhone. You can restore it from Deleted Contacts to active list and on next sync you will get it synchronized back to your phone.PhoneCopy support team, 16/07/2016

Hi. I cannot synch my contacts to my phone - only the calendar. What am I doing wrong?
bletch23, 31/05/2016

Hi, i can see phone contacts synchronized earlier today. Did you succeeded after you sent this post?PhoneCopy support team, 31/05/2016

Yes - but I am not sure how it happened, there is no sync option on the contacts web page and the system told me it had only synchronised the calendar. but the job is done now.
Thank you.bletch23, 02/06/2016

Hi, I am getting an NSURLErrorDomain-1202 saying the certificate for the server is invalid when trying to log into my phone laptop is fine I just want to sinc contacts? Help please
jerryquinn, 10/04/2016

I am trying to sync but it says that an error saving person object to iPhone address book arturo, 20/03/2016

Hi, please check if you have at least one writable address book in your phone. Sometimes when iPhone is configured to Exchange account only, there should be a problem to write contact by an application.PhoneCopy support team, 21/03/2016

hi
i want to buy premium version , pls suggest all sms and contacts from i phone can also be added in phonecopy ??ramit2912, 06/03/2016

In an attempt to restore the deleted contacts, I've permanently deleted the contacts from phonecopy website. Please help me to get them back; I've missed so many important contacts.bharath_naidu, 15/01/2016

Sorry but for security and privacy reasons PERMANENT means permanent. We don't have any hidden copy of your contacts when you decide to make permanent delete.PhoneCopy support team, 15/01/2016

Hi I need help I have exceeded the no of contacts and forgot to lock-in to make changes During the 7 days period. Was told to login website and delete the contact which I did but I still cannot sync the phone. I am using iPhone 6. Appreciate if any could help. Thanks sinnedmal, 14/01/2016

Hi, your account is not blocked. You can synchronize. Please check once more.PhoneCopy support team, 15/01/2016

Hi, am having the same issues as sinnedmal. It's showing, Tha no of data items for free account has been exceeded 7 days ago. Synchronization are disabled. Please reduce no of items on website or purchase a premium subscription to enable synchronizations again. Will really appreciate if. Can help. Thankstaryor, 18/02/2016

User sinnedmal is not blocked and it fits the limits. PhoneCopy support team, 19/02/2016

Hi. After trying to transfer my contacts from my blackberry classic to my Iphone 5S , when ever i followed the instructions it always restored the iphone contacts and not the blackberry ones. is it due to the large amount of contacts i want to trasnfer? ( contacts-1014) Please help asap as i need to do this urgentlyadeelali, 01/01/2016

Hi, is ti possible to backup my iPhone using cable instead of via wi-fi? right now my internet is not working on my phone and I need to backup urgently. Thank you.bgk53, 28/12/2015

You can backup your iPhone using USB cable and ITunes.PhoneCopy support team, 29/12/2015

Hi, I have followed the instructions to sync from service to device but keep getting the following error message: 'Error saving person object to iPhone AddressBook'

I have a Premium account and 1150 contacts on the server which I am trying to sync to my new iPhone 5s. Please advise as it is not working? Thank younickvestey, 24/11/2015

Hello! Can you try this workarround:

1) go to the main iPhone settings
2) select "Mail, Contacts, Calendars"
3) find section "Mail" and preference "Default account"
4) set your iCloud as "default account" here (you can switch back after sync)
5) run PhoneCopy app and make sync please
6) (you can set your default account back in the iPhone settings if you want)

Please - send a feedback if everything is OK with this workaround, will be important for our developers. Also important question: what is your Exchange contact account in the iPhone settings, is it really Exchange (maybe corporate server), or is it Yahoo? Thanks very much! Your PhoneCopy team.PhoneCopy support team, 25/11/2015

Hi, I used to sync my contacts daily , but updated the phonecoppy app yesterday at the appstore and since then I am not able to sync contacts.
All I get is

Error
Error saving person object to iphone AddressBook.

Started getting this only after the app was updated. I have not made any change sto my contacts.
Phone: iphone 4.
number of contacts 152.

I would be grateful if anyone could help me.globalislam, 15/08/2015

Hello, after detailed analyzation of server logs, it seems that you finally managed the sync. This error is due some groups problems in subscribed Exchnage accounts (typically). Please tell us - what is your workaround in your case? Thanks very much - support & apple dev team.PhoneCopy support team, 01/09/2015

I have synced my I-phone 4s but it has only copied 27 contacts although the phone has 100's.
Anyone have a view on this??
Mark
markkurzeja, 12/08/2015

Hello - sorry for lat ereply, but we need detailed analyzis of log files from dev team. We found from server logs, that you have more contact sources (databases / account) on your phone. 3x exchange, some CardDAV + local iPhone contact database. Run PhoneCopy app, click "Advanced & Account" button and then "Select contact sources" - on this screen, you can select what you want to sync. If you have other questions, you can also contact our support by email - support@phonecopy.comPhoneCopy support team, 01/09/2015

hi i tried to synchronise contacts bt no contact came
i m trying iPhone 5s with maculucky_0, 12/08/2015

Hi, i can see successfully synchronized contacts from your iPhone to PhoneCopy.com. Ale we found a problem when you tried synchronize contacts from PhoneCopy to MAC. We will check our logs and will contact you. PhoneCopy support team, 12/08/2015

Hello there,
When I first created the phonecopy account, my contacts was not an option under android accounts to sync. There only was my email account and sms. How can I back up my contacts? I am using a Huawei G700 model device.joanndecruz, 10/07/2015

Hello,

we can solve this issue with your assistance.

We send to you an app which can detect your account with contacts and then when you send us output from this app, we can add your account in to PhoneCopy and release new version, which will support of your (currently invisible) account.

More info in private email.PhoneCopy support team, 10/07/2015

When you can send me app, which can solve this issue?
Thank youkarol4671, 20/07/2015

Hello! Do you mean Android app (this is a thread about iPhones and iPads)? Thanks!PhoneCopy support team, 23/07/2015

Hi,
I have same issue with "can´t guess writable addressbook...." on my iPhone 5s.
However update for Phonecopy app is still not available (bug should be fixed in new one) would like solve issues with your assistance however don´t have any contacts in my phone but just on server.
Thank youkarol4671, 16/07/2015

Hi. I have downloaded all my contacts using phonecopy sync from Nokia E52 to iPhone 5. Accidently I pressed FROM SERVER to THIS DEVICE, and all existing contacts on iPhone 5 were gone and replaced by contacts from Nokia E52. Now how can I restore the ones I had originally in iPhone? thanks.kanatu, 06/07/2015

Sorry if you replaced contacts FROM SERVER to THIS DEVICE you contact from mobile are gone. PhoneCopy support team, 06/07/2015

i have sync my entire contacts to phonecopy server and there is no contacts left in my iphone 4s.
now when im tryng to resync my iphone, im gettng an error cant guess writable addressbook source for contacts.
please help
rishi rishirrr, 04/07/2015

Fixed in version 2.5.7 (available in the AppStore)PhoneCopy support team, 01/09/2015

Hi, I am facing issue with sync feature on iphone4. While sync phonecopy app is considering all contacts from all email groups like exchange, lotus notes, gmail etc. I have filtered my contacts on iphone to show only contacts from icloud, so that it shows only contacts created from iphone. Now during sync it is showing me 1500+ contacts to sync where as only 600 contacts are valid contacts other 900 contacts are from other email accounts which are not required to move on other phone devices. In your earlier version of phonecopy this problem was not there. As it use to consider only those contacts which I had filtered on my iphone. Is there any solution to fix this problem? I don't need to sync contact from my email accounts.
I want to repeat again, your earlier version of Phone copy software was OK and did not had this issue. Please help!
Shailendrashaily007, 25/06/2015

Answered by private support email.PhoneCopy support team, 01/07/2015

I am also getting the same error ever since I downloaded the new app .... on my Iphone 5C .... "Cant guess .... contacts"pramodhumal, 21/06/2015

Hello, you have only Echange contact accounts (3x) on your iPhone - there was a small bug. Fixed. App is waiting for review on the Apple side. Will be available soon! Thanks for patience.PhoneCopy support team, 01/07/2015

I noticed that some phone numbers seemed to have been interpreted as floating point numbers eg. 123456E11
I deleted these in the contacts on the phonecopy website and then I was able to download to the iPhone.
No other comments have been postedrobpau, 17/06/2015

Hello, we are fixed this bug (can't guess writable...) - will be awailable in the next app version (waiting for apple app review now).PhoneCopy support team, 01/07/2015

Hi, i have already some contacts that i need on my other phone when i choose to sync all the contacts from the server, it tells me that it would delete all of my old contacts on the phone. How do i sync the contacts from the server to my phone without deleting my old contacts? the backedup contacts are from my IOS 5 Ipad (very old)semskiy, 15/05/2015

Then you can't select single directiononal sync FROM server but COMBINE BOTH option.PhoneCopy support team, 15/05/2015

Hello, I bought a new iPhone and trying to sync my contacts from my old iPhone 4 through phone copy, however, only 33 contacts out 100+ were synced from the old phone. Can you please help ?omgomg, 13/03/2015

Program goodyakokony, 06/05/2015

Hello - please - go to the iPhone settings, then "Mail, Contacts, Calendars" and there you can look, which contacts services you have besides "default contact database” or iCloud.
Also check field “Default account” in the "Mail, Contacts, Calendars” settings please - this account is synchronized with PhoneCopy application (select your iCloud or local contacts here please).
Then run PhoneCopy app and look at contact count on the main screen - correct now? Then you can synchronize...

We made a solution. New version of app synchronizes all contact accounts optionaly - a new version is waiting for approval on the AppStore (will be available in a few days).PhoneCopy support team, 13/03/2015

Are there any news for the new version in the App Store?
I'm a new user for Phonecopy and like to duplicate the contacts of my iPhone (multiple accounts) to a Nokia E5-00.chacotay, 31/03/2015

Hello, if you want to synchronize "default account" from iPhone settings (look at previsou post), you can do it now. If you want to sync all your contact accounts, you need to still wait a few days - app is still in review at ApplePhoneCopy support team, 01/04/2015

Are there any news about the new app. I have seen not update until today.chacotay, 04/05/2015

Hello! Actual status - we have completely new version, but we experienced a few rejections (stricter AppStore rules) which is, unfortunately, weeks and weeks of delay. We were forced to quickly implement in-app purchases for our PhoneCopy Premium accounts (no-way without it). Now it's done (in about week! client side, server side, security audit, everything!). Today we are waiting for reports from some last testers (with old iOS versions) and tomorrow/after tomorow we send it for approval. Again. We hope that it will pass. If you still have remnants of patience, stay tuned please! PhoneCopy support team, 04/05/2015

For some unknown reason, I have lost my contacts on my IPhone. I have backed up on Phonecopy but I do not know how to load them from phonecopy back onto my phonecrusso62, 10/03/2015

Start PhoneCopy App on your iphone, then press Advanced and Account button, choose Synchronization with direction selection (last manu item) and choose Server -> This device. Then your contacts will be transferred from server to your iphone.PhoneCopy support team, 10/03/2015

how to transfer calendar for iphone?stebelek75, 03/03/2015

Please use PCalendar app.PhoneCopy support team, 03/03/2015

can I copy my contacts from your server to my Windows PC as a text file in one of my PC's directory?mesmd, 05/12/2014

Hi I understand that sms cannot be moved from an iphone to another dwvice but can sms info saved by you (phone copy) from a Samsung Galaxy Ace be tranferred to my new iphone 6?
thank youjohn1446stephenson, 23/10/2014

The application for iPhone cannot synchronize SMS at all, because the Apple does not allow application access to them. Sorry it is not our limitation it is Apple limitation.PhoneCopy support team, 25/10/2014

Thanks for this. I know Phone Copy has my past SMS messages. So can these not be sent to my computer so that i can still access them?
Cheersjohn1446stephenson, 25/10/2014

Hi, you can download it in form of CSV file which can be read for example in MS Excel. Just log in to your online account and go to SMS page.
PhoneCopy support team, 26/10/2014

Hello all! I have a question for thoes with iPhone: what happens if I uninstall PhoneCopy from my iPhone? Because when I tried to, it poped up a message saying that : it will remove all it's data. That means that it will remove the contacts that I had transfered trough PhoneCopy?mariusc, 14/10/2014

Hello! Definitely not! When uninstalling PhoneCopy (and all other apps working with contacts), only app internal data will be removed. All contacts will remain on the iPhone.PhoneCopy support team, 15/10/2014

Thank you for the quick answer! I am kinda' new in the 'iPhone' world.mariusc, 15/10/2014

I accidentally deleted my contact, what should i do to get them back?humxa123, 27/09/2014

Hi ,
Could some one help me !
How to back up my sms?
Thank youyuliya, 25/09/2014

Hello, Apple does not allow access to SMS messages to 3rd party developers so we cannot backup them.PhoneCopy support team, 26/09/2014

I have successfully synced my Nokia n82 with my iphone for over a year now it works great. Since two days im trying to sync my claendar from the Phonecopy server to the iphone but only 2 events synch to the iphone. I have creted a new calendar and I know that you can only sync -1 to +3 month form the present day - but there are other events that are not synched to the calendar. Please help - Are you planing to implement calendar sync for the complete year?amoeser, 11/09/2014

Yes, we will launch it for Premius users soon.PhoneCopy support team, 02/11/2014

Hi, I have iphone 3gs with iOS version 5.1.1. I downloaded the app and as i tried to sync the contacts, i noticed it shows 0 contacts although there are 200 odd contacts in the phone. Please help me solve this problem.
Thanks, Sabnis sabnis, 18/08/2014

Actually - you can sync only one contact source - default contact source (due to the side effects and hassle of iOS contact APIs).

You can go to the iPhone settings, then "Mail, Contacts, Calendars" and there you can look, which contacts services you have besides "default contact database". Is it Exchnage or Facebook, CardDAV or LDAP?
Also check field “Default account” in the "Mail, Contacts, Calendars” settings please - this account is synchronized with PhoneCopy.com server.

Recommended procedure: select your local iPhone contacts or iCloud as “default account”, back up this default contact account with PhoneCopy app and in the case of phone crash or phone upgrade, restore these contacts back with PhoneCopy and then register all your external contact accounts as GMail, Exchange etc. on the new phone - and voila, all your contacts are back.

Now, we are in intensive rethinking stage of the whole problem with more contact accounts - we are working on the solution, that synchronizes all contact accounts (with apropriate UI warnings and selections). Will be available in the next version of PhoneCopy application. We will do our best to make it total simple for the user - this is our priority for years. PhoneCopy support team, 20/08/2014

how to sync notesmohdnawaz, 15/07/2014

The application for iPhone cannot synchronize notes, because the Apple does not allow application access to them. Sorry.PhoneCopy support team, 16/07/2014

First name and familyname are switched when transfering from ipad to server to android. Solution?bartplattau, 03/01/2014

Hello! Your contacts has wrong names on your Android phone. But you can fix this by our advanced functions on the phonecopy.com!

Go to www.phonecopy.com, sign-in with your user name and password and then go to Contacts section, click button "More actions" and then "Switch the first and the last name" (check desired contacts before). Satisfied? Let us know.PhoneCopy support team, 07/01/2014

That helps! Thanks !bartplattau, 19/01/2014

I have successfully synchronized my contacts from my galaxy s3 to phonecopy. Can I also syncronize my contacts with windows explorerharryasprou, 18/12/2013

Hi, what do you mean by "synchronize my contacts with windows explorer"? If you mean Windows Contact i recommend you to use PhoneCopy for Windows PhoneCopy support team, 20/12/2013

hi , i have a problem that after i have synchronized my contacts successfully from the phonecopy to my i phone , there is a problem that all incoming calls appear as numbers only without names , knowing that the contacts are not duplicated , i couldnt find a cause please help
sherifalbalkiny, 23/11/2013

Answered by private email.PhoneCopy support team, 25/11/2013

Hi, I kinda have the same problem. I have an iphone3g
I synchronized my contacts to the server (not from) succesfully but then all incoming calls appear as numbers only, without names. alexandra30, 16/12/2013

I restarted the phone and then it worked.alexandra30, 16/12/2013

How can I restore the contacts from PhoneCopy.com to my iphone? Thanks.s4s11, 14/10/2013

Just download PhoneCopy App from App Store, start it, log in as existing user using your username and password and press Synchronization button.PhoneCopy support team, 14/10/2013

It is very very helpful application . thank you phone copyramila1234, 08/10/2013

I have got an issue where Phone copy is giving me an error saying that I have exceeded no. of contact allowed this error came when I changed my Iphone 5 to iOs 7.
bharat_modi, 26/09/2013

Hi, this is not an error. This is feature as PhoneCopy is free until limit of 500 contacts and you have more than four times more. You were notified about it by email 7 days before your account was blocked. It is not related to mentioned iOS upgrade.PhoneCopy support team, 26/09/2013

This App doesnt work in my iphone 3G. Why?evianna, 04/09/2013

Did you used PhoneCopy3G? Which iOS version you have?PhoneCopy support team, 04/09/2013

Hello, i used PhoneCopy3G and the iOS version is 3.1.3.
Thanks.evianna, 04/09/2013

iOS 3.x is too old and it's technically imposible to maintain this deep backward compatibility - but, try to install this older version - drop application to iTunes on your Mac or PC and then sync app to your iPhone - http://www.phonecopy.com/downloads/PhoneCopy_iOS3.ipaPhoneCopy support team, 05/09/2013

Oh yes, sorry. Thus the path is closed. You have one possibility - upgrade your iPhone 3G to iOS4. Then you will be fine with the PhoneCopy3G version from the AppStore.PhoneCopy support team, 18/09/2013

Thank you ! It is work fine!evianna, 06/09/2013

How to I transfer and access text messages from an iphone 5 to my iMac?
caprockcap, 28/08/2013

Sorry, the application for iPhone cannot synchronize SMS, because the Apple does not allow application access to them.PhoneCopy support team, 28/08/2013

I have been informed that my account has been exceeded limit by one item. How can I delete it?
Thankshani123, 20/08/2013

easily, just go to contacts and delete contact or contacts you don't need anymore.PhoneCopy support team, 20/08/2013

How to import contacts from csv?
Thanksmic.pzs, 18/08/2013

Sorry, curently we don't have such as feature because each csv can be completely different. If you will be able to convert csv into vcf we can offer you PhoneCopy for Windows which allows you to import vcf to PhoneCopy.comPhoneCopy support team, 19/08/2013

Great! I managed to copy all contacts to an Alcatel OT device form iPhone4S wit a few clickszozo969, 04/08/2013

hi...my all contacts are removed automatically after 30 days...what is the solution...plzzzzz help...my contacts all also lost from phone because of restore factory...plzzzz help...alamzebkhan, 30/07/2013

Hi, we don't delete any contacts you have stored in your profile. I can see all your contacts stored in ther profile and 0 deleted contacts. Please check your profile on www.phonecopy.com. If you want to restore contacts back to your iPhone you have to select Single Direction synchronization from Server to Device.PhoneCopy support team, 31/07/2013

0ow thats great...yaaaaahoooo...i got tht all...thnkx alot phonecopy.com...i was in a mistake but i got it...ur help is appreciated....:)alamzebkhan, 31/07/2013

I need help, i have accidentally synchronize an empty contacts to my 800+ contacts at Phone copy. Is there anyway to recover back my old data?lindalee, 24/07/2013

Hi, just go to Deleted Contacts folder and restore contacts to active list. On next sync you will get it back to your phone.PhoneCopy support team, 24/07/2013

How do I synchronize my Notes? This app has backed up my contacts, but I want to also synchronize my notes. Thank you.sbgreenlaw, 22/07/2013

Hi, as writtten above the application for iPhone cannot synchronize notes, because the Apple does not allow application access to them. Sorry.PhoneCopy support team, 23/07/2013

I tried to restore deleted calendar entries and when I selected all they all disappeared. Is there a way to restore them form the previous backup? gcolwell, 07/02/2013