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This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

Thanks for mentioning the election - Yes the election process is underway and we have followed our process by informing chapter presidents. The process requires nomination by the chapter board of candidates and then a vote is allocated per chapter. Should any member have comments please do pass them onto the International Board through your local Chapter. We are very interested in feedback.

So if any chapter had a troublesome member that they didn't want to nominate they could just ...er... forget to notify them. In fact in some of the wilder reaches of the planet, a little coterie could stitch up the itSMF franchise for themselves and the paying punters would never even know. 76 countries now is it? Guarantee that would never happen in any of them?

And guarantee that every president of every chapter in every country has successfully notified every member in a timely manner?

I don't think so.

Communication is clearly still an issue for itSMF. Why the heck not post announcement on the website too?