Pros: The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.

Cons: I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports.

Overall: We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.

I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.

Recommendations to other buyers: No

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

Aug 24, 2017

Trish B.

Case Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Pros: I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

Cons: Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

We love Penelope!

Feb 08, 2017

Sarah G.

VP of Care Coordination

Insurance, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The reports are easy to to understand - especially to non-user stakeholders and our clients. The forms are easy to create and adjust, and the billing/ cart system is easy for my staff to use for their billable hours.

Overall: We are a care coordination division of a TPA, providing case management, utilization management, care transitions, and chronic condition management services to 80,000 members. Penelope has been so easy for us to use. The nurses love it, because they can communicate with other team, have our MD remotely look at notes, and we can easily pull case reports for underwriters.

I used Penelope in my former job, and when we did this start up, it was the first thing I thought of to use. The support staff are friendly and understanding, and are great with training. I would highly recommend.

Flexible, configurable and reliable (so far)

Feb 01, 2017

Richard S.

Information and Support Manager

Non-Profit Organization Management, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Powerful feature set and configurability. Cloud based.

Cons: Interface could do with some tweaks to improve navigability

Overall: I've been using Athena's Penelope Case Management Tool in our Community Acquired Brain Injury service for over 8 years. In that time it's proven itself a valuable and reliable source of organisational data as well as an essential tool for sharing person-centred information within a multi-d team.

It's powerful out of the box, but can be configured to many different kinds of interaction. Being cloud based, it makes accessing the records you need easy, whether you're working onsite or off.

Athena have managed to evolve the system impressively, and it has more than kept pace with changes in the way we work and use technology.

Penelope has allowed our staff to work more cohesively by providing a user friendly database.

May 05, 2017

Courtney W.

VP of Programs and Services

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: For the first time our organization has been able to capture better client and partner data that has allowed our multiple departments to work more cohesively. The ease of use of the Smart Documents and Forms has enhanced the way we gather demographic and program information for grants and funding purposes. While the overall functionality of the database has been very helpful to capturing client and partner data, we hope further updates with the Search function and Calendar will better serve our organizational needs, for example searching by Event Description (specifically Indirect Events). Both the launch support and technical support team have been wonderful to work with and respond quickly to our inquiries.

Overall: Cloud Based, Easy to create Forms, and Smart Docs are great features. Reports within Penelope are great for capturing basic information. Easy for most staff to use.

Cons: It'd be helpful if more fields were more customizable and if reports could be more specific (more Breakdown options) in Penelope instead of having to utilize the Open Database Connectivity. Search function includes many fields to filter by, but not all the fields that we need- would like better customizable search options.

Penelope has given us great flexibility with our student counselor population!

Aug 24, 2017

Kathy S.

Director of Counseling Center

Higher Education, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Students have access everywhere; outcome measures are great, and the ability to see visual score charts across time is especially effective for clients.

Cons: It is hard to delete some mistakes. Written instructions are still not as clear as I would like. I still find it complex when setting up new outcome measures.

Overall: Our student counselors are learning great skills in using an electronic records system. Reports are much easier to run, supervisors can access the progress notes and other documents at any time, and can be alerted to situations like suicidal ideation or risk.

Penelope

Oct 30, 2018

Pam B.

Operations Manager

Human Resources, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It meets the majority of our needs for tracking clients, staff notes, documents and scheduling space in our building (both internal and external meetings).

Cons: I can't create mailing labels from Penelope, the calendar of meetings (outside groups can schedule days/times to use our meeting rooms) doesn't always sink between the appointment icon and the monthly calendar (side tab). Wish the calendar worked more like Outlook. Search should be for anything vs. having to click an option.

Org Went Paperless

Feb 15, 2017

NICOLE B.

Office / Project Manager

Hospital & Health Care, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: MOST FEATURES HELPFUL

Cons: FEATURES WE MAY NEED TO PAY FOR, WHICH SEEM TO BE A PART OF DATABASE.

Overall: I love penelope, as the person who built out our shell. I've trained over 200 ppl in 6 months. Savvy users find easy, others need additional sessions. As far as implementing the system to fit our needs, most options works for us, other items we may need to pay the additional fees in order to implement. Overall, it has a life saver.

Signed- NOT A COMPUTER PROGRAMMER, BASIC PC/DATABASE/COMPUTER SKILLS.

Recommendations to other buyers: Provide and send more detailed updated tutorials and workflows as the systems update and change.
Be aware of system features that need to implemented/escalated which may hold a company back from moving forward, stay in contact with the person who demanded the change and let them follow the status of escalated events.

I like this program!!

Nov 14, 2018

MARIE S.

Interim Program Manager

Individual & Family Services, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Being able to read my staff input by generating a report whenever I need it.

Being able to pull reports to the tableau so I can see my numbers just like that.

Cons: Only being able to access from work computers with the VPN installed there. Would be great to be able to access from personal computers.

Overall: At first it was daunting as there is SO much information but once we figured it out I love it!

I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

Penelope Provides an Opportunity for Quality Training for our Students

Oct 26, 2018

Verified Reviewer

Religious Institutions, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 1. Being able to purchase "generic" licenses--this works well for an educational/training context.

2. Being able to design our own forms and documents.

3. Great support.

Cons: 1. It took enormous time to set up our system.

2. There are still some reporting issues that do not meet our needs.

Overall: 1. Students are trained in an excellent Electronic Health Record system, and it prepares them well for their future career.

2. Overall I have been really pleased with Penelope, and glad we chose it.

We love the staff response/feedback

Jun 27, 2017

Nicole B.

Office Manager

Health, Wellness and Fitness, 51-200 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The fact that it's mobile friendly makes introducing the database a little more exciting to staff and executives.

Cons: The lack of application or mobile software for worker use. I always get the weird look when workers ask "is there an app?" and I say "No" I'd certainly like to change that response.

Overall: Save time, money and easy access to client files and staff schedules. More efficient with documentation and effective client planning within systems. Access to quick reports and better billing processes.

Excellent customer service! Very easy to use the site!

May 02, 2017

Kelsey H.

Office Manager

Mental Health Care, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is nice that you can build the site around your company. When you have questions, a support staff member is very quick in response.

We have 6 programs running out this program, which makes it easy to gather demographic data for all of them, in one place!

Cons: The only negative was fixed. I had trouble trying to run cross reports for all our programs, but with granted access, I am now able to pull from an Excel spreadsheet for any report.

Overall: This program is primarily used for reporting on our cliental. This software coincides with what we are looking for as we can build it around our company!

We use Penelope for scheduling, case noting, and financials. We've been very happy with it.

Aug 29, 2017

Adam O.

Office Manager

Mental Health Care, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The best thing about using this software is the reliability and the customer support. I've been using this software daily for almost two years and the site has only gone down once for about half of a day. Within moments, customer service sent me an email telling me how I could still access the site using a different method. Also, any questions that I've had have been answered with clear and concise instructions within hours. The help section of the software also contains very clear instructions for performing many tasks.

Penelope is a game changer for us

May 30, 2017

Delia W.

QMR

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 24/7 access.

Security and support from Athena

Reporting feature allows us to see our organisation

Real time results

Cons: Moving from laptop to tablet the forms don't resize well.

Would like ability to sort and filter my home page more..perhaps a search function

Overall: Real time access to our data therefore our reports are accurate and up to date

It's a great software that's easy to use once you've learned how to use it.

May 30, 2018

Diamond T.

Admin Assistant

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It holds Records. It allows all staff to complete documentation. It's very easy to navigate once you get use to the features.

Cons: It takes some time to learn how to use the features of the software. It's only allows a certain amount of people to sign in at once.

Overall: Being able to keep track of documentation.

We love our "Penny"

Feb 14, 2017

Rebecca M.

Occupational Therapist/ Owner of Company

Hospital & Health Care, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly

Cons: Would like easier use of documents

Overall: In our company we refer to the Penelope Software familiarly as Penny. She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, invoicing easy! So much time is saved. She is User friendly as well making auditing for accountability and accuracy a breeze. I would recommend the software to anyone.

Best Case Management Software ever! Does everything we need it to and then some!

Aug 25, 2017

Kim H.

Program & Administrative Assistant

Individual & Family Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The flow of the product; user friendly (our placement students have no difficulty using this software); efficient; accounting portion; great customer service through the help tickets.

Overall: It's all in one - we don't have to fool around with multiple software programs for various functions.

PENELOPE offers much in the way of case management, and tracking informal workshops etc

Aug 25, 2017

John C.

General manager

Non-Profit Organization Management, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is cloud based and has a wide application for use. We are happy with the software itself.

Cons: The software's wide application for use means lots of options, unfortunately the knowledge base doesn't provide the level of information required or is not easy to navigate. The availability of local technical support and expertise in New Zealand appears limited. It would be good to have face to face contact to talk about our ongoing set up (new programmes) and reporting needs.

Overall: The ability to access and capture case management information securely, and the information from group meetings also both formal and informal.

Excellent for group psychotherapy practice

Feb 01, 2017

Maureen H.

Clinical Director

Non-Profit Organization Management, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: All inclusive

Cons: So much to learn in the beginning

Overall: We have used Penelope for a few years now. We are able to log, bill, schedule, remind for appointments. It is easy once you get the hang of it. The customer support couldn't be kinder and more patient.

Going Paperless

Apr 20, 2017

Nicole B.

Office Manager

Health, Wellness and Fitness, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Features

Cons: Lack of functionality

Overall: We are happy we decided to go with the penelope emr system. It takes some getting used to in the begging but our staff can certainly say that it has made our lives easier. What I love most is the upgrades, constant changes, and updates. In the future, penelope will probably upload docs on its own, lol.

Recommendations to other buyers: Keep upgrading, it makes all the difference.

Excellent software, does what we need and in time may need to roll with changes of improvement

Aug 24, 2017

Raymond P.

IS and IT Project Manager

Non-Profit Organization Management, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Understanding the software helps, once you do this and you can appreciate it more and what it does and becomes a very simple solution.

Cons: May need a redesign of the workflow but probably more so in training of navigators. Feedback from customers is essential in developing a catered solution for that market but keeping the same NGO concept of the original design and perhaps improving the use of the product based on your target market.

Overall: Ease of use

Good program. Bizarre service

Oct 02, 2017

Joni M.

Director

Mental Health Care, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Good program. Bizarre service. Not an optimal combo

Pros: Program good, easy to navigate like many other programs with similar functions. Have used this for a long time and reluctant to switch...so grinning and bearing it with the strangest service I have ever witnessed. Head-spinning actually

Cons: Support is super strange. Took a week and too many emails to get help for a minor fix, and they charge money for a password change. Never been charged fir that before. Left a bad feeling

WORK ON IT EVERYDAY

Dec 20, 2017

JENNIFER P.

ADMIN

Medical Practice, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: THE PROGRAM IS IT FAIRLY SIMPLE FOR THE MOST PART, MOST EVERYTHING IS EASY TO FIND AND TELLS YOU IF YOU MISS SOMETHING

Cons: SOME THINGS ARE TOO COMPLICATED AND USE TO MANY SCREENS JUST TO GET TO ONE POINT TO CORRECT A CLAIM.

Great system for tracking and billing.

Jun 09, 2017

Cristina G.

Office Manager

Mental Health Care, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the versatility within the site. We have numerous programs in our company that we run out of this system.

Cons: When pulling specific reports can be hard because we don't have all the reports built in that we need.

Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.

Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice

Lack of technical support available in Australia

Configuration of Penelope

Oct 19, 2018

Sandra C.

Program Specialist

Mental Health Care, 1001-5000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Software is easy to navigate and to access since our team work at school sites and we sometimes do not go to our offices. Being able to access clients files is so much easier than when we were doing it by paper.

Cons: It took about a year to complete from talks about what we want it and how we were going to use it to actually going live.

Overall: Web base has been extremely easy. It is very easy to maneuver due to us being at different school sites in a day at times. Being able to have all the documents that we need on line. Our assessments are in bedded within Penelope. Our supervisors are grateful to be able to see the associate's BIRP's .

Was involved and led the requirements study to bring Penelope to the Family Service Canada network.

Aug 29, 2017

Maurice D.

CEO

Mental Health Care, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

2/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

2
/
5

Customer Support

1
/
5

Value for Money

Cons: not at all user-friendly, costly, unreliable for data compilations and billing processes, reports are bad and inflexible, can not be effectively or easily or cheaply customized and adapted to needs, I could go on. Would be pleased to talk to the CEO or senior directors to propose recommendations and provide more information

Lack of modern functionality, lack of communicating to customers, broken promises with timing.

Aug 24, 2017

Mark H.

Head of Technology

Mental Health Care, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The product is targeted to our industry. Its installed and we are used to it. We have little issues with it.

Cons: No portal functionality. No way of connecting external systems for resource management/bookings. No self help intake process (clients filling in their own information).

Layers Upon Layers

Nov 04, 2016

Emma R.

Job Developer

Non-Profit Organization Management, 51-200 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Integrated data

Cons: Not overly intuitive

Overall: Penelope is used at my workplace to document client interactions. In many ways, the system is complex and integrated. It allows our 110-member staff to record information in the correct categories. We are able to source the data collected from Penelope and integrate it into our excel spreadsheets. There are some bugs that create mild frustration, but overall, it was programmed by a specialist here to suit our needs. I am grateful we have the program.

Recommendations to other buyers: When someone closes out of the software, it should log them out as well

I used this system as a mental health intern - it was my first exposure to mental health software.

Nov 02, 2017

Anna P.

Counseling Intern

Hospital & Health Care, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It has a lot of different and very useful functionalities. You can get very granular with your documentation if you choose to.

Cons: The user interface was rather convoluted and sometimes not very easy to engage. There would be multiple ways to access different parts of a case file, or different places to deposit similar information, which was very confusing.

Overall: It was at least a basic way to electronically organize and store confidential client information.

Penelope Review

Feb 21, 2017

Sheryll P.

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Comments: Penelope is a robust case management software that has numerous flexible areas to meet the demands of differing social service agencies. Our agency, consisting of 50 clinicians, has mental health contracts with state, county and insurances -- all of which Penelope can manage quite well.

Service and support are usually responsive. Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.

There are some innovative features such as incorporate the ORS and field to add other outcomes measures.

Canned reports meet basic needs, but custom reports are not only possible, but are utilized by us on a routine basis.

Overall we are satisfied with Penelope.

It's clunky, appears to be on a platform from the 90s, not intuitive, convoluted, expensive support.

Jul 03, 2017

Konrad G.

Manager

Individual & Family Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Case management is OK

Initial costs cheap

Cons: Doesn't work at all for EAPs in Australia.

Reporting is hopeless.

Schedule is as user friendly as a brick.

Overall: Maybe better than nothing

Pretty Good Software!

Apr 20, 2018

Christine D.

Clinical Psychologist and Director

Mental Health Care, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer support is awesome. They get back to you super quickly. It is very user friendly and efficient!

Cons: I've been using this software daily for a few months and the site has went down once for about half of a day. Would love to see an app for it.

the worst ever

Jan 12, 2018

Elias A.

Therapist

Alternative Medicine, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: please make it for normal people

Cons: signs off every 15 min
not mobile friendly (iphone)
emails are so slow that it might take a day to be received

Awesome easy to use

May 09, 2017

Diamond T.

Front Desk Receptionist

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: It makes everything a lot easier to find regarding clients and workers. It helps programs run smoothly on the paperwork side.

Our agency is transitioning from paper files to electronic doccumentation.

Aug 25, 2017

Jodee P.

Family Support Coordinator

Civic & Social Organization, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to have running stats/evaluations which can be printed out and reported on with the click of a button!

Penelope By Athena, good program!

Jan 11, 2018

Tiffany B.

Receptionist

Medical Practice, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Great!

Pros: I like this program for all our employees to use, its not hard to navigate and we all pretty much like it

We love Penelope!

Feb 21, 2017

Cassie P.

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Comments: We have been using Penelope at our organization for about 6 months now. We find that it is easy to use and also easy to teach others how to use. It is good to be able to collect our data in such an accessible spot!