Thank you for your purchase. Your order was promptly posted out on the 12th Mar. There might be some delays in Singapore Post Services beyond our control. We seek your patience and understanding on the matter.

Regards,NelsonFitness Activist

Fitness Activist2019-04-03

Question

Thanks Nelson, I will wait for one more week.

Answer

Hi Amenda,

You’re welcome.

Regards,NelsonFitness Activist

Question

Hi Nelson, the system just changed my order to delivered, but I haven’t receive my items yet, would you please help me to check? Many Thanks!

Answer

Hi Amenda,

Unfortunately, we’re not able to amend the status from our end. We recommend contacting Qoo10 Customer Service. They will assist you on the matter.

Regards,NelsonFitness Activist

Question

Hi Nelson, you means if I didn’t receive my order I have to find Ooo10 Customer Service? Actually I purchased twice from your company, but the first one is on 8th March and because of your system block so I only allow to buy 1 pcs, after that I checked your system are open for people purchase more, so I re-order again. The first order I purchased on 8th March is already received, just the second order I purchase on 11th I never receive the items at all. I hope you can help and check for me please!

Answer

Hi Amenda,

Thank you for your repeated purchase. Not to worry. With regards to missing parcels etc, Qoo10 Customer Service will assist to verify and investigate. Afterwhich, they will instruct sellers on the next course of action. Hope for your understanding on the matter.