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Can't Export

Hi, I have a valid Pro subscription but I can't export except to .scribe, Youtube, Facebook of PPT.

I thought I would be able to export to different file formats?

Thanks

Michael

M

Mike Metcalf

On Sun, 17 May, 2015 at 12:30 PM

Hi,

1) If you had more than one free trial account, and you upgraded one of them, be sure you are logging into the one that is upgraded.

2) If you had a free trial account and you made a new account to become a pro member, make sure you are logging into the correct one.

3) to verify that you are currently logged into your pro account on this website, click the "your account" link at the bottom of this page to verify that you have a pro membership. Use the same login information to login to the program.

Hope that helps,Mike (videoscribe user)

try again after a few hours have passed

M

Michael Finn

On Sun, 17 May, 2015 at 9:25 PM

Hi Mike,

Thanks for the response.

I've only ever had one free account and I upgraded it to Pro.

So I 've waited a few hours, logged in again and now I have the different file options.