For urgent requests during business hours (7 a.m. to 4:30 p.m. weekdays), call the Customer Relations help desk, (858) 534-2930.

For urgent requests after business hours, call (858) 534-2930, and your call will be forwarded to a voice-messaging system.

For non-emergency after-hours requests, leave a message on voice mail for processing the following business day.

For emergencies, you will be instructed to dial “03” to forward your call to the Central Utilities Plant for immediate response. Be prepared to provide detailed information so the Central Plant operator can assess the situation.