Support | FAQs

Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. For assistance, please click here to determine if you have an affected machine and install the fix or call DYMO Customer Service Support at 1-877-724-8324. Hours of operation are from Monday-Friday, 8am-6pm (EST).

Some models of the LetraTag have a number lock feature. To restore normal letter printing you'll need to disable number lock. First, clear the screen. To clear the screen press the Shift key followed by the Del/Clear key. Press the Shift key again followed by the letter 'O'. This procedure will disable the Number Lock feature.

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How do I print symbols with the LetraTag 100H?

Power on the LetraTag Plus LT-100H. Press the Insert key. Use the Navigation key (the Navigation key is the circular key with the 4 arrows) to select Symbols. Press the OK key. Use the Navigation key to select a symbol. Press the OK key. Enter any additional text or symbols if necessary. When complete press the Print key to print your label.

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Why am I unable to place a tax exempt order?

If you are trying to place a tax exempt order on DYMO.com, please contact customer support at 1-877-289-3966 to place the order. Please have your tax ID number and credit card number with you when you call to place the order.

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How do I set the date and time on the LetraTag 100H?

Power on the LetraTag. Press Settings. Using the up or down arrows on the Navigation key (the Navigation key is the circular key with the 4 arrows), select Set Date and press OK. Using the left or right arrows on the Navigation key, move the cursor over each setting (month, day, and year) and use the up or down arrow keys to increase or decrease the value. Press OK, the default time is displayed. Use the left or right arrows on the Navigation key to move the cursor over each setting (hours and minutes) and use the up or down arrow keys to increase or decrease the value. When finished, press OK.

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How do I set the default language in the LetraTag 100H?

Power on the LetraTag. Press the Settings key. Using the up or down arrows on the Navigation key (the Navigation key is the circular key with the 4 arrows), select Language and press OK. Using the up or down arrows on the Navigation key, select the Language you want and press OK.

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How can I print two-line labels with the LetraTag 100H?

Power on the LetraTag Plus LT-100H. Enter the text that should appear on the first line. Press the Insert key. Use the Navigation key (the Navigation key is the circular key with the 4 arrows) to select Second Line. Press the OK key. Enter the text that should appear on the second line. When complete press the Print key to print your label.

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How do I clean my LetraTag 100H print head?

Open the cartridge door to your LetraTag Plus LT-100H handheld printer. Remove the tape cassette and cleaning tool from the unit. Dampen the cleaning tool with rubbing alcohol and wipe the print head with the cleaning tool. Replace the cleaning tool and cartridge and close the LetraTag door to begin printing labels. If you do not have a cleaning tool, contact Customer Care to obtain one (http://support.dymo.com).

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How long does it take to charge the Li-Ion battery pack in the Rhino 6000?

It will take eight hours for the initial charge and approximately 2 hours for subsequent charges.

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How long will the Rhino 6000 Li-Ion battery pack last between charges?

The battery pack will last approximately five to seven cassettes between charges, depending on use. Increased use of the back-light, feed, and cut functions will use more power.

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Can alkaline batteries be used with the Rhino 6000?

The Rhino 6000 uses a motorized cutter which requires a reliable power source. DYMO recommends the use of alkaline batteries only as a backup option. Not all alkaline batteries are created equal - therefore they may not be a reliable source of power.

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What barcodes are available in the Rhino 6000? Where are they most commonly used?

The following barcodes are available in the Rhino 6000: Code 39 Mod 43 - Various uses (a check digit is printed in the barcode, but not on the human readable portion). Code 128 - Various uses; industrial applications like warehousing. EAN 13 - Worldwide retail (particularly in Europe). EAN 8 - Worldwide retail (particularly in Europe). UPC A - Worldwide retail (mostly in North America). UPC E - Worldwide retail (mostly in North America).