optus

Apparently South Australia had an #optuswrongtime incident today, when some customers’ devices showed the wrong time, causing chaos for them.

The same sort of thing happened in Queensland in January — that’s when the hashtag was invented — and just like then, the official explanation was less than forthcoming.

An overnight maintenance upgrade of our 4G Plus mobile network caused some Optus customers’ devices in South Australia and the Northern Territory to switch to a different time zone earlier this morning. The Optus 3G network was unaffected.

Optus technicians resolved the issue with a fix that set clocks to the correct time zone.

Customers were also able to resolve the issue in a number of ways, including:

Again, I won’t repeat the background, because it’s all in my first post on the subject. But I will say that this is the most detailed conversation about it so far, because presenter Will Goodings and I spoke for 13 minutes.

That said, there’s not much more information than we had yesterday. Gemalto isn’t due to hold its press conference until late this evening Australian time, so we’ll know more tomorrow.

The second radio spot I did on The Great SIM Heist — or perhaps I should say the claimed heist, or even the alleged heist — was for the Sydney talk radio station 2UE on Tuesday afternoon.

I won’t repeat all the background. See my previous post for that. But I will say that it’s always interesting to hear the different questions asked and concerns raised by different presenters. And of course my responses differ in content and style to match the style of the program and the radio station.

Here’s the full seven-minute chat with drive presenter Justin Smith. At the end, we seem to have invented a new regular segment. And at least this time I pronounced Gemalto correctly.

American and British spies hacked into the internal computer network of the largest manufacturer of SIM cards in the world, stealing encryption keys used to protect the privacy of cellphone communications across the globe, according to top-secret documents provided to The Intercept by National Security Agency whistleblower Edward Snowden…

With these stolen encryption keys, intelligence agencies can monitor mobile communications without seeking or receiving approval from telecom companies and foreign governments. Possessing the keys also sidesteps the need to get a warrant or a wiretap, while leaving no trace on the wireless provider’s network that the communications were intercepted. Bulk key theft additionally enables the intelligence agencies to unlock any previously encrypted communications they had already intercepted, but did not yet have the ability to decrypt.

The company in question is Gemalto. With headquarters in Amsterdam, and 28 “personalisation facilities” around the world that burn the encryption keys into SIM cards, it has nearly 30% of the market — making it an obvious target for spooks.

The story started to filter through to the mainstream media on Monday in the US, or Tuesday Australian time, and I’ve already done two radio spots on the topic — and doubtless there’ll be more to come.

The first spot was an interview for ABC Radio, and parts of it ended up in this report on The World Today.

[The three Australian mobile network operators] Telstra, Vodafone and Optus have all confirmed that Gemalto has supplied their SIM cards. Sarah Sedghi reports.

So a little after 0830 AEDT on Wednesday morning, or 0730 AEST in Queensland, I spoke with Trevor Jackson and presented my two theories for what might have happened. One was that some new cell towers were switched on overnight in the 700MHz band, which Optus had recently been given permission to do, and they were set to the wrong time zone. The other was that a security update for the network time protocol (NTP) server had been pushed out, and somehow that was configured incorrectly.

We still don’t know the correct answer.

Also, under the influence of a certain Canadian, I managed to sneak in a mention of the secret code word.

On Wednesday morning, smartphone users on the Optus network in Queensland were running an hour early. Why? The ABC’s Will Ockenden decided to find out for the national current affairs program AM, and apparently that involved taking to me.

Presenter Ashley Hall introduced the story like this:

Queenslanders have long resisted embracing daylight saving time, leading to split time zones down Australia’s east coast for large chunks of the year.

But this morning many from the Sunshine State were given a taste of what it would be like after the Optus mobile phone network automatically updated phones to Sydney time.

I am somewhat pleased to be a finalist in two categories of the Optus IT Journalism Awards, often called “The Lizzies” because the awards take the form of a lizard — or at least they used to.

Mind you, I’m not all that hopeful of winning.

In the category “Best Columnist”, I’m up against the redoubtable David Braue, who’s won before — as well as Adam Turner, Alex Kidman, Angus Kidman, Ashton Mills, Brett Winterford, John Davidson, Josh Taylor and Luke Hopewell.

My entry had to include four written pieces, so I chose these, all from my ZDNet Australia column, The Full Tilt:

Click through for the full list of finalists. The winners will be announced at a booze-addled event next Friday night, 9 May 2014.

[Update 11 May 2014: I didn’t win either of these categories. As expected, Marc Fennell’s Download This Show won Best Audio Program, and ZDNet Australia senior journalist Josh Taylor won best columnist. I’ll post the full list of winners once the official version becomes available, but until then here’s Angus Kidman’s unofficial list.]

My week Monday 29 April to Sunday 5 May 2013 began gently, with planning and washing and other chores, and just two articles to write. But by Wednesday night I’d also done four radio spots, washed an infinite number of towels, and eaten most of a sheep.

Or so it felt.

Then Thursday was full of the Optus Vision 2013 conference, followed by a late train journey back to the Blue Mountains. It was tough to get into work mode on Friday, but I did, and wrote my second article. And washed more towels. And then on Saturday I did the full sloth.

But the most important part of the week, at least in the long term, was all the time I spent from Friday onwards thinking about the unexpected good news I mentioned last week. It means that I’ll soon be able to work on some projects that have been sitting on the back burner, and you’ll start to see them emerging over the next few weeks.

Articles

Both of these articles resulted from this week’s Privacy Awareness Week activities.

Corporate Largesse

On Thursday I attended Optus Vision 2013, which meant I was fed food and drink through the day at their expense.

The Week Ahead

I plan to write a story each for Technology Spectator, CSO Online and ZDNet, at the very least, as well as kick off one or more of these new projects. Stay tuned.

It’s my birthday on Thursday, but I’ll just have a quiet drink that night. I’ll head to Sydney on Friday instead and have a proper birthday dinner then, thanks to the Snarky Platypus. I’ll then stay overnight before catching United Airlines flight UA870 to San Francisco on Saturday afternoon, arriving there on Saturday morning.

Saturday night and Sunday day should be free time in San Francisco before, I’m guessing, a social function on Sunday evening serves as prelude to NetSuite’s SuiteWorld. The event proper starts on Monday in San Jose.

[Photo:Changing alphabets, a photograph taken at Optus Vision 2013 once the staffing level of the registration desk had been reduced during the afternoon, and then the desks themselves removed.]

Last week the High Court of Australia denied Optus leave to appeal the Optus TV Now decision, which means their “video recorder in the cloud” service isn’t legal — and that was the topic for my spot on Phil Dobbie’s Balls Radio this week.

My week from Monday 21 to Sunday 27 May 2012 saw me return to my usual writing levels — despite continuing pain from my shoulder and a lingering cold which, as I write this, threatens to turn into bronchitis. It’s been rather cold and windy here at Wentworth Falls.

Sadly that meant I didn’t make it to the planned paintball session with Eugene Kaspersky on Wednesday night. It seems that I’m fated not to spend any quality time with Mr K on this Australian trip. I daresay I’ll catch up with him another time. Is that a hint? Der. Of course.

Podcasts

Patch Monday episode 139, “War talk dominates AusCERT 2012”, the first of two episodes based on material recorded at the information security conference. The overall theme is that infosec is becoming militarised. We no longer talk about “information assurance” but “defensive cyber operations”. Click through for the full list of speakers.

Media Appearances

Corporate Largesse

On Thursday I went to a media briefing by Optus Business at Australian Technology Park. They provided lunch, and afterwards a couple of coffees. They also gave me an autographed copy of Peter Hinssen’s book The New Normal: Explore the limits of the digital world. No, me neither.

The Week Ahead

It looks like the coming week will be significantly less intense for me, with a more gentle workload and, with luck, better health.

I may well be in Sydney on the weekend too, because Bunjaree Cottages is full up both for that weekend and the following Queen’s Birthday long weekend. Stand by.

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream (or they used to before my phone camera got a bit too scratched up) and via Instagram. The photos also appear on Flickr, where I eventually add geolocation data and tags. Yes, I should probably update this stock paragraph to match the current reality.

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