How do I return an item?

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All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please follow instructions below before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee and shipping.

We're sorry you had problems with a product your purchased at BensCarts.com

Please include the following when returning an item for credit/refund or replacement. Place information inside packaging and also include RA# on return address label.

If you have found an item to be defective, please contact Keith at
865.216.3330 to make sure the item is not working properly. We have found that many items are returned that were a product of user error rather than a defect.

Carts, Equipment and Special Order items cannot be returned.

The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed.

We charge a restocking fee in order to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us!

Parts warranties:

All parts are warrantied for one year from the time of purchase. Warranty claims are made by emailing:
keith@benscarts.com Please include your original order number and a brief description of the problem. Include your phone number so that we may contact you before sending your part back for replacement.

You may also contact Keith at
865.216.3330 about a warranty issue or a part malfunction. Once we determine that the part isn't operational, we will issue you an RA (return authorization number) and you can ship the bad part back. At BensCarts option we will either repair or replace the part and ship it back to you.