Make sure you don't trust people who may impersonate the Btc.com staff, no doubt by the post here a lot of people will try scam your 4 Bitcoin. Keep sending them emails and try to get in contact with the actual owner or support agent of the site and invite them to a live chat so it will be easier for you to fix this issue you are facing, maybe this is just some issues that arose with August the first and they might have just frozen the account for your safety, it should be fixed soon, but if not they may be a scam.

Since you have so much Bitcoin, I would recommend getting a hardware wallet such as a ledger or trezor, that will make sure you will have constant access to your Bitcoin and will make sure you won't get scammed.

I'm pretty sure that BTC.com gives you control over your coin, or at least that's what they advertise.

Message neutraLTC, he is one of the owners of BTC.com i believe, if not at least a big supporter of the company becasue he basically advertises the site every single day, in his signature and whatnot. Message him and try to get a response.

If the problem persists try messaging support about exporting the private keys from your BTC.com wallet. I've tried fiddling around with the web wallet but see no apparent option to be able to export your own private keys, even though their slogan is putting you in control

With slow and unspecified services on Wallet recovery, the freezing of money is unreasonable.

I have decided to move to another wallet. And will not come back to BTC.COM

poor service

You shouldn't really depend on any third party wallets or their recovery software.Did you use your private keys to get your wallet recovered ? If yes,you need to move your coins into a different wallet altogether.I know you want your BCH badly,take a chill pill for a while until the things are stable,losing 4btc isn't worth the risks involved.

With slow and unspecified services on Wallet recovery, the freezing of money is unreasonable.

I have decided to move to another wallet. And will not come back to BTC.COM

poor service

You shouldn't really depend on any third party wallets or their recovery software.Did you use your private keys to get your wallet recovered ? If yes,you need to move your coins into a different wallet altogether.I know you want your BCH badly,take a chill pill for a while until the things are stable,losing 4btc isn't worth the risks involved.

THIS ^it's your fault in the beginning,why you use a third party wallets instead of using your own wallets?only yourself can protect your money,nobody will keep it for you for free.someday they will take it from you.that's why many people in this forum,and other people outside this too recommend you to keep it in their offline wallets.it's not really hard to claim your BCC/BCH because many people can help you if you don't understand how to claim it.well,let the past become a history and learn about your mistake.Do Not Trust Other Them Just Trust YourSelf(money is a sensitive object,so take care it by yourself)

With slow and unspecified services on Wallet recovery, the freezing of money is unreasonable.

I have decided to move to another wallet. And will not come back to BTC.COM

poor service

You shouldn't really depend on any third party wallets or their recovery software.Did you use your private keys to get your wallet recovered ? If yes,you need to move your coins into a different wallet altogether.I know you want your BCH badly,take a chill pill for a while until the things are stable,losing 4btc isn't worth the risks involved.

THIS ^it's your fault in the beginning,why you use a third party wallets instead of using your own wallets?only yourself can protect your money,nobody will keep it for you for free.someday they will take it from you.that's why many people in this forum,and other people outside this too recommend you to keep it in their offline wallets.it's not really hard to claim your BCC/BCH because many people can help you if you don't understand how to claim it.well,let the past become a history and learn about your mistake.Do Not Trust Other Them Just Trust YourSelf(money is a sensitive object,so take care it by yourself)

Thanks Patatas, DaMut

I use my wallet. Blockchain.info now and i will move to offiline soon, Thanks for your warning. I will be more careful.

With slow and unspecified services on Wallet recovery, the freezing of money is unreasonable.

I have decided to move to another wallet. And will not come back to BTC.COM

poor service

You shouldn't really depend on any third party wallets or their recovery software.Did you use your private keys to get your wallet recovered ? If yes,you need to move your coins into a different wallet altogether.I know you want your BCH badly,take a chill pill for a while until the things are stable,losing 4btc isn't worth the risks involved.

The crave for the forked discovery BCH has become so maddening that holders of Bitcoin are throwing caution to the wind just to acquire it as it's free. Everything in life shouldn't be rushed at even if they were made free. Two days ago I read here of a lad who lost 45.8btc when he transferred them to a Bitcoin wallet he downloaded from this fake Electrum site: www.electrum-wallet.com. He was scammed and his Bitcoin gone just because he wanted a wallet that supports the new BCH.