Ecommerce stores keep the same hours as 7/11 – great for those of us that don’t feel like going out at 3 a.m. on Black Friday. But, being open to customers 24/7 means you’re open to glitches and bugs 24/7. Retailers need a digital experience monitoring solution. Digital experience monitoring…

Companies migrating from a self-managed infrastructure to public cloud solutions, like AWS, Azure, Google, IBM, Alibaba, and Tencent, see significant IT savings. For Internet-based services, this brings a set of new opportunities and challenges in monitoring and managing customers’ digital experience. How do you monitor performance (speed, reachability, reliability, and…

DNS is the most important component of the engine that keeps the internet running. If DNS is not managed effectively or the servers go down, applications are inaccessible and users are frustrated. Public DNS servers are becoming the preferred DNS server among the internet population. They improve the online customer…

This is a guest blog post from Carl Levine, Senior Technical Evangelist at NS1. Boasting the largest population of internet users in the world, China remains one of the greatest opportunities and risks in the proliferation of an open, and free internet. While the country has been “online” since the…

The gaming industry has created its own indispensable space in the online world, it is a multi-billion dollar industry bringing together avid gamers from every corner of the globe. The internet added a new dimension to the gaming universe, evolving from basic arcade games and video games to advanced gaming…

I have always been a huge fan of external DNS resolvers such as OpenDNS and Google Public DNS resolvers. I truly believe that they do improve the online customer experience since most ISPs do either a poor job at managing their DNS or they do DNS rewrites. Cloudflare recently launched…

The primary purpose of a Content Delivery Network (CDN) is to get content to users faster. This has never been more important in the era where a response taking more than a couple of seconds can lead to a user abandoning your web site. For example, we all know that…

On March 2, 2018 one of our prospective customers engaged their crisis teams when they began receiving alerts that their services were down. The alerts were generated from their sole synthetic monitoring solution from a known APM vendor with nodes only on AWS. The issue wasn’t with their application it…

It’s been a few weeks since I got back from trekking to the Everest Base Camp in Nepal. Reaching an altitude of over 5500 meters (18,208 ft), and seeing the spectacular gold-bathed peaks of Everest, Nuptse, and the grand Lhotse at sunset made the grueling 10 days leading up to…

It was a big year for end-user experience monitoring in 2017, with more businesses baselining, detecting, identifying, escalating, and fixing performance issues that can disrupt their customer’s or end user’s experience. With the rise of high profile performance issues such as Amazon’s $150 million S3 issue or Macy’s Black Friday…