Catalogues:

Q. What catalogues do you run?

A. We have a Health Pride (32 pages) and First Lady Fashion (24 pages) catalogue.

Q. How often do your catalogues come out?

A. Our Health Pride and First Lady Fashion catalogues are generally circulated on a quarterly basis. However at times during the year, we may have special inserts and catalogues that may find their way into your home.

Q. What payment methods do you provide to purchase the products from your catalogue?

A. We will always attempt to despatch Internet orders as quickly as possible and they are given priority. Orders are normally shipped within 10 - 14 days (sometimes even quicker) from our Sydney office via New Zealand Post, however please allow up to 28 days, as there are occasional unforeseeable delays with stock availability. If for any reason it goes beyond 28 days we will contact you to advise of alternative arrangements.

When your order is being packed we will email you with an estimated despatch date.

TRACKING YOUR ORDER

At this stage no tracking is available for New Zealand orders, though we may try and introduce this in the near future.

Q. I want to change something on my order, what should I do?

A. We understand people can change their minds on products and sizes, so at any point if you have any concerns please call us on (09) 828 36450, or Contact Us via email at info@healthpride.net.nz to discuss your options.

Q. I didn’t receive some items from my order, what should I do?

A. The first thing you should do is double check your delivery notes that came with your order to ensure the item(s) you are missing are not on back order or out of stock.

Every effort is made to carry sufficient stock to meet expected demand. However, there are times when demand far exceeds available stock, causing a temporary out of stock situation. In these cases, we will ship you the items in question as soon as they are available. If you do not wish to wait for the remaining items to arrive simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 19981, Avondale, Auckland 1746.

Returns & Exchanges:

Q. Do you offer refunds?

A. We are happy to exchange or refund any unused items returned to us in their original condition & packaging, with proof of purchase, within 90 days (30 days for clothing). Excludes customised products which can only be returned if found to be faulty.

If you are not happy with any item purchased and would like a refund, simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 19981, Avondale, Auckland 1746.

A. We are happy to exchange or refund any unused items returned to us in their original condition & packaging, with proof of purchase, within 90 days (30 days for clothing). Excludes customised products which can only be returned if found to be faulty.

If you find that something has arrived broken, faulty, or you have found that it is the wrong colour or size, we will replace it free of charge. Simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be replaced and return them to Private Bag 19981, Avondale, Auckland 1746.

A. We will always attempt to despatch exchanges as quickly as possible and they are given priority. Orders are normally shipped within 10 - 14 days (sometimes even quicker) from our Sydney office via New Zealand Post, however please allow up to 28 days, as there are occasional unforeseeable delays with stock availability. If for any reason it goes beyond 28 days we will contact you to advise of alternative arrangements.

Refunds are processed on a weekly basis and depending on your payment method you will receive a refund on your credit card or a refund cheque.

Alternatively if you have any concerns please call us on (09) 828 36450, or Contact Us via email at info@healthpride.net.nz to get an update on your exchange or refund.

Q. Do you have a free Reply Paid Address?

A. The simple answer to this is no. At this stage do not have a free Reply Paid Address.

A. If you have a scratch card, you may enter the code from the back of the card on the bottom right (within the black box) in the coupon code box from the checkout or cart page. Only minor prizes will be accepted here and all major prize winnings will need to be sent in for Health Pride to validate.

Q. Where can I find your promotion winners?

A. Once we have identified our winners, we will list them on our Latest News page.

Q. Do I get a free gift or free shipping with every order?

A. Depending on what promotions are currently running, you may receive one or the other or even both. So stay tuned to see what specials we are currently running!

Sizing:

Q. How do I find my size?

A. We understand it can be hard when it comes to knowing what size fits best, so we have put together a sizing chart to make that decision easier.

A. If you find that something is the wrong colour or size, we will replace it free of charge. Simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be replaced and return them to Private Bag 19981, Avondale, Auckland 1746.

Shipping:

Q. How long does shipping take?

A. We will always attempt to despatch Internet orders as quickly as possible and they are given priority. Orders are normally shipped within 10 - 14 days (sometimes even quicker) from our Sydney office via New Zealand Post, however please allow up to 28 days, as there are occasional unforeseeable delays with stock availability. If for any reason it goes beyond 28 days we will contact you to advise of alternative arrangements.

When your order is being packed we will email you with an estimated despatch date.

If you want to double check an item is in stock before making a visit, please call us on (09) 828 36450, or Contact Us via email at info@healthpride.net.nz and we can advise further.

Q. What payment methods do you provide in your showroom?

A. We provide facilities to pay via EFTPOS, CASH and CHEQUE.

Stock:

Q. How do I know if an item is in stock?

A. Our website is updated twice a day to ensure our stock level is as accurate as possible.

If you want to double check an item is in stock before making a purchase, please call us on (09) 828 36450, or Contact Us via email at info@healthpride.net.nz and we can advise further.

Q. If an item I have ordered goes out of stock, what happens to my order?

A. Every effort is made to carry sufficient stock to meet expected demand. However, there are times when demand far exceeds available stock, causing a temporary out of stock situation. In these cases, we will ship you the items in question as soon as they are available. If you do not wish to wait for the remaining items to arrive simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 19981, Avondale, Auckland 1746.

If we know an item is on back order we will make a note on that product on our website to advise you of the expected timeframe to get it back in stock and make you aware of any potential delays.

Website Questions:

Q. Do you sell or pass on email addresses to other parties?

A. Health prides DOES NOT sell or rent email addresses to any 3rd party.

Q. How often do you email to your email database?

A. We will potentially send up to 2 emails per month and provide easy methods to subscribe and unsubscribe from our email list.

Q. Where do I put a coupon code I was given?

A. If you are lucky enough to receive a coupon code. You can enter this throughout the checkout in the coupon code box that is present on the page.

Q. Do I have to register as a member to purchase on your website?

A. You can purchase as a guest or member. The choice is entirely yours, though there are added benefits to being a member, such as the 'Your Account' hub that allows you to update your account information, view your previous orders and track your shipments with ease.

Q. Are my details secure on your website?

A. Protecting your privacy is our top security concern! At Health Pride we will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up to date and is either stored or destroyed in a secured environment accessed only by authorised persons.

In addition to password identification, we also employ a GeoTrust SSL encryption (Strong 256-bit encryption and 2048-bit root) to maintain the privacy of your personal data on all interactions.

Q. What payment methods do you provide online?

A. We allow payment via ANZ eGate (MasterCard / Visa only) or PayPal.

Other:

Q. Your phones are busy and I can’t get through?

A. There will be times where are operators are experiencing peak periods and you will be on hold, in these instances please wait until your call can be answered or try again later during the day. We are always looking at ways of improving our phone system to cope with large volumes of calls coming through.

We will always attempt to despatch Internet orders as quickly as possible and they are given priority. Orders are normally shipped within 10 - 14 days (sometimes even quicker) from our Sydney office via New Zealand Post, however please allow up to 28 days, as there are occasional unforeseeable delays with stock availability. If for any reason it goes beyond 28 days we will contact you to advise of alternative arrangements.

When your order is being packed we will email you with an estimated despatch date.

PACKING YOUR ORDER

We understand some items are fragile and require the utmost of care. Our packers are trained to ensure your items survive their journey and get to you safely in one piece.

If you have any questions, please call us on (09) 828 3645 or Contact Us for further information.

Returns

We are happy to exchange or refund any unused items returned to us in their original condition & packaging, with proof of purchase, within 90 days (30 days for clothing). Excludes customised products which can only be returned if found to be faulty.

Replacements

If you find that something has arrived broken, faulty, or you have found that it is the wrong colour or size, we will replace it free of charge. Simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be replaced and return them to Private Bag 19981, Avondale, Auckland 1746..

Refunds

If you are not happy with any item purchased and would like a refund, simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 19981, Avondale, Auckland 1746.

Out of Stock Items

Every effort is made to carry sufficient stock to meet expected demand. However, there are times when demand far exceeds available stock, causing a temporary out of stock situation. In these cases, we will ship you the items in question as soon as they are available. If you do not wish to wait for the remaining items to arrive simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 19981, Avondale, Auckland 1746.

If you have any questions, please call us on (09) 828 3645 or Contact Us via email.