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[SOLVED] No automatic AV update -> Reset the settings

Hi, I'm running valid licensed ZASS 9.0.083 on two computers, one Windows 7 (official build 7600) and one Windows XP SP3. Both installations are fully updated using Windows Update. The ZASS installation on Windows 7 was a clean install (never had any ZA product on that machine before), the installation on Windows XP was an upgrade from the latest ZASS 8 version (which worked fine).

I have set ZA to update AV every hour on both machines, but nothing happens for days! If I update manually by clicking the "Update Now" button the update is downloaded and updated fine (although it takes a long time, maybe 5 minutes). Changing back to the default "Update every 3 hours" does not make it update automatically.

Any idea on how to solve the problem on these two very different computers with the same problem? Anyone else seeing this problem?

Re: No automatic AV update

Originally Posted by eddie209

Anyone else seeing this problem?

Nope, works fine and updating every hour. At your first installation did you run a manual update followed by a full scan of the system?
Better you follow up directly with ZA technical support. Its free for licensed users. Link in my signature.

How do you see it did not update?

Contact them when they are on line so you can get assisted on the spot.

Re: No automatic AV update

This is getting ridiculous.
I tried contacting support, but they are closed (of course due to the time difference). I was then offered to contact them by filling out an online request form. This form had selection boxes for amongst others what product I had, what product version etc. In the product version selection box I selected version 9.0. I then proceeded to fill the form out as requested, and them submitted the form.

Double check that all ZA related files/folders are gone:
1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
ZoneAlarm folder and delete out as many of the files listed here as
possible.

NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.

14.) Clear your Temp Directory per the instructions below.
- Go to Start -> Run
- Type %temp% and click OK
- Select all of these files and delete them
15.) Clear the Prefetch folder per the instructions below.
- Go to Start -> Run
- Type Prefetch and click OK
- Select all of these files and delete them

16.) Empty your recycle bin.
17.) Restart the computer.

18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.