Sully's Side contains musings about anything that strikes my fancy. It includes family history as I prefer to remember it, more or less true gardening and nature stuff, recipes not meant for the timid or health conscious, contentious book reviews, observations about events in Collegeville, PA and environs, and half-baked opinions about national events and politics. I write in the spirit of Humpty Dumpty. 'When I use a word it means just what I choose it to mean, neither more nor less.'

Friday, February 13, 2009

Adios Comcast! Direct TV seems to work fine

The two technicians who eventually showed up got our new Direct TV service installed and running in fairly expeditious fashion. From what we've seen so far there are some advantages over Comcast and some disadvantages, most specifically that our level of installation lacks the on demand function that we liked on Comcast. On the other hand I like the picture in picture feature showing the current channel when you're consulting the guide. As to the threat that we may occasionally lose service during snowstorms or tsunamis or nuclear attacks, I'm very confident that we have enough books in this house to occupy us for years.

On a related subject, it was a pleasure seeing the amazement on the technicians' faces when I told them that we do indeed only have one TV and it is not an HD TV. If I were to give young people one piece of advice in life it would be to have at most one TV in the house. First off it will save you on buying TVs, secondly it will save you on cable service charges, and finally it will prevent your brain from liquifying quite as fast as it will if you have multiple TVs.

And then we come to the greatest pleasure of all; calling Comcast this morning to cancel their service. Comcast has been utterly rapacious in raising its rates on continuing customers over the past few years. I find it amazing that they don't realize how deeply annoying it is for them to offer a special deal when you call to cancel.

As it turns out though, even their special emergency grovel and do anything to save the departing customer deal was still not as good as the deal Verizon and Direct TV gave us for the full package of phone, TV and internet.

Here's a business idea Comcast. Charge all customers the same price with variation only for the levels of service. Changing service providers is a real hassle for us, and no doubt for you as well. Perhaps people wouldn't do it so often if they had even a faint sense that you were treating them reasonably.

Sully's Side

Born in Norristown, Pa. to loving parents with whom I stayed close until they passed away. Went to Catholic schools back when we learned the state abbreviations and other things in fear of the rod. Studied some and partied a lot at Illinois Tech courtesy of the U.S. Navy and then went off to 'see His wonders in the deep' for four years in return. Married longer ago than seems possible to a wonderful wife. Fell into and mastered a reasonably lucrative white collar craft. Raised a great son who's now self sufficient. Have been lucky to be able to stay close to my brothers, sister, aunts, uncles and many cousins. Have almost always been able to find interesting and productive work when I've needed or wanted it. Have read more books and been to more places than I could ever have imagined as a gawky kid in the 1950's. Still going reasonably strong long past the millenium which seemed an impossibly far away date back when I was in 'the season of the rising sap'.