Eventbrite

Customer Experience Representative - French

Eventbrite’s customer base and platform are growing. We’re expanding our support presence in Cork to evolve alongside these business needs. We want to empower customers with the knowledge and resources they need to be successful on Eventbrite. From a single ticket buyer to the largest organizer on our site, we need a right-sized experience for each one. We’re looking for people who can own this exciting challenge, and provide support to our growing community of event organizers and attendees.

THE TEAM

Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, and Mendoza, and now - Cork! We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organisers and consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score. No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale. Meet some of the Customer Experience team.

THE ROLE

Joining our team means doing what you love - helping people. Through phone, chat, and email, you will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

YOU WILL

Be our French language expert and provide world-class service to our event organisers and attendees via phone, email, and chat from over 180 countries worldwide

Be an expert on Eventbrite features and processes

Own customer issues and escalate to appropriate channels when needed

Provide instruction and tutorials about our service to existing customers

Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate

Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!

Enjoy a competitive compensation and benefit package

THE SKILL SET

Excellent written and oral communication skills in French and English

A proactive, make-it-happen attitude

Receptiveness to feedback and coaching with a desire to continuously improve

Demonstrated aptitude and love for providing exceptional customer service

A natural enthusiasm for resolving problems in an ever-evolving environment

Stamina and focus to provide support to dozens of contacts per day with a smile

A great sense of humour

Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

BONUS POINTS

An infectiously upbeat attitude and great sense of humor

Experience in a fast paced startup environment

Avid Eventbrite user with a passion for live events

THE PERKS

Competitive compensation and benefit package

Team happy hours & off-sites

ABOUT EVENTBRITE

Eventbrite is a global ticketing service that allows anyone to create, share and find live experiences of all kinds. Since their founding in 2006, Eventbrite’s robust self-service platform has helped event organisers process $3.5 billion in gross ticket sales. With millions of events on the platform, Eventbrite hosts a vibrant community of event attendees looking to discover a variety of live experiences from small photography and yoga classes to large concerts and festivals with tens of thousands of attendees. Named one of Fast Company's Most Innovative Companies of 2016, Eventbrite has eight offices around the world, and is headquartered in San Francisco, California. Meet some of the team.

Is this role not an exact fit? Sign up to keep in touch and we’ll let you know when we have new positions on our Customer Service team.

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Welcome to the Briteside

Working at Eventbrite means being part of a tight-knit community. From bike rides to beer clubs and the office basketball league (the Brite Ballers), Britelings have fun in and outside of the office. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.