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What does it take to get the financial regulator to come out against controversial products? Not almost £18 billion in compensation claims and thousands of angry customers who have been the victims of mis-selling, apparently.

A booklet that visitors to the Financial Conduct Authority have been able to pick up in its foyer tells credit card users that they might like to consider insurance to cover the risk that their card is lost or stolen, and payment protection insurance (PPI) in case they cannot meet repayments.

The positive message comes despite the FCA being highly critical of the way that