MemberThread Starter

I want to complain about the customer service that I received today. Basically they charged me for a number of items that I didn't want, see, or request! When I asked them what the charges were for the sa didn't even know! She had to look up the bill of sale. Finally they agreed to return it, but then they asked me if I had given back all of the items! I didn't even have the shopping bag! It was still behind their counter! So basically they called me everything short of a thief! I don't know, am I just over reacting?