topic Re: Slow loading times on Class pages in Unified Classroom Forumhttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82233#M703
<P>Same here, I'm dealing with a staff of frustrated teachers (not to mention the students and parents) just trying to connect with their students.&nbsp; Since this is our LMS for the time being (we've also chosen to move to Schoology next school year), it's hard to keep telling them that they're investigating it.&nbsp;&nbsp;</P>Wed, 18 Mar 2020 13:30:34 GMTnsarver2020-03-18T13:30:34ZSlow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82143#M699
<P>All of my teachers are experience SLOW load times, timeout/error messages, etc --Is this a known issue?</P>Mon, 16 Mar 2020 22:52:21 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82143#M699nsarver2020-03-16T22:52:21ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82179#M700
<P>Same here! I just got off the phone with them. This is a known issue. Updates are being posted on <A href="https://status.powerschool.com/" target="_self">the PowerSchool Status page</A>.</P>Tue, 17 Mar 2020 16:51:03 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82179#M700MichaelG32020-03-17T16:51:03ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82216#M701
<P>My guess with everyone relying solely on the Unified Classroom, Class Pages and PowerSchool Learning the servers are getting slammed.&nbsp; Hopefully they are able to add more resources to meet the needs.</P>Tue, 17 Mar 2020 22:19:49 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82216#M701DanM32020-03-17T22:19:49ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82231#M702
<P>The slowness has been a real drain on what we are trying to do.&nbsp; We got a few teacher moved to Schoology (which is fantastic and is way more unified then anything in PSUC) unfortunalet we didnt have enought time to move all staff over</P>Wed, 18 Mar 2020 12:35:11 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82231#M702jhanlon2020-03-18T12:35:11ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82233#M703
<P>Same here, I'm dealing with a staff of frustrated teachers (not to mention the students and parents) just trying to connect with their students.&nbsp; Since this is our LMS for the time being (we've also chosen to move to Schoology next school year), it's hard to keep telling them that they're investigating it.&nbsp;&nbsp;</P>Wed, 18 Mar 2020 13:30:34 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82233#M703nsarver2020-03-18T13:30:34ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82252#M704
<P>It's bad...this is our first day of distance learning and it is not going well. It was terrible around 8am easter, improved around 9am for about two hours...now its back to being extrememly slow again and that dang cat wont go away.</P>Wed, 18 Mar 2020 15:40:27 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82252#M704MDeFore2020-03-18T15:40:27ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82254#M705
<P>Just wondering!&nbsp; Are the teachers who moved to Schoology having any issues??</P>Wed, 18 Mar 2020 15:43:25 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82254#M705nsarver2020-03-18T15:43:25ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82265#M706
<P>No Schoology is amazing.&nbsp; I would suggest getting your resources invested in it quickly.&nbsp; It is night and day.&nbsp; The grade passback to PTP and PowerSchool app in Schoology is way better then anything&nbsp; we have experienced&nbsp;in UC</P>Wed, 18 Mar 2020 16:10:00 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82265#M706jhanlon2020-03-18T16:10:00ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82268#M707
<P>Actually schoology was reporting issues earlier today as well. Some customers were seeing this message:</P><H5>"Site is temporarily unavailable"</H5>Wed, 18 Mar 2020 17:07:15 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82268#M707DanM32020-03-18T17:07:15ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82269#M708
<P>Good to know!&nbsp;</P>Wed, 18 Mar 2020 17:11:09 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82269#M708nsarver2020-03-18T17:11:09ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82276#M709
<P>Yeah but everything was restored in like 10 minutes</P>Wed, 18 Mar 2020 17:48:42 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82276#M709jhanlon2020-03-18T17:48:42ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82369#M711
<P>I can't express how tremendously disappointed I am. I've been so happy with PowerSchool Learning as our LMS, but these last three days have been insufferable - I have a ton of faculty and student emailing me endlessly that they can't do anything! In the meantime, I'm hearing lots of nice things about Schoology, Zoom, and Google Classroom ...</P>Thu, 19 Mar 2020 17:45:57 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82369#M711MichaelG32020-03-19T17:45:57ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82370#M712
<P>In the same boat! I'm the tech coach for our district and my entire day (literally from when I wake up until night) is spent fielding emails and phone calls about the program.&nbsp; Parents who are trying to legitimately help their children with work are getting hit with more stress in this already highly stressful time.&nbsp;&nbsp;</P>Thu, 19 Mar 2020 17:55:53 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82370#M712nsarver2020-03-19T17:55:53ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82387#M713
<P>Our faculty are literally abandoning Unified Classroom and Class Pages for Google Classroom like rats on a sinking ship.&nbsp;&nbsp;</P>Thu, 19 Mar 2020 19:03:57 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82387#M713DanM32020-03-19T19:03:57ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82403#M714
The new status is funny...<BR /><BR />Interminent?<BR /><BR />The rest of the world and ps must have a different for the word. Cat has been worse today than yesterday. I already have to replace an ipad due to it being thrown across the room. Will ps reimburse us?Thu, 19 Mar 2020 19:56:13 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82403#M714MDeFore2020-03-19T19:56:13ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82483#M726
<P>I wish PS would be honest and say we are in over our head and this won't be fixed until ...insert date...&nbsp;</P><P>I'm writing from Indiana, where schools are now closed until at least May 1.&nbsp; Our teachers, students, and families can't take months of this.&nbsp; We need to know if we should start solely relying on other products.</P>Fri, 20 Mar 2020 16:30:28 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82483#M726nsarver2020-03-20T16:30:28ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82499#M732
<P>Hi,<BR /><BR />Thank you for expressing your concerns!</P>
<P>&nbsp;</P>
<P>We understand the concerns over the recent PowerSchool learning and PowerSchool Unified Classroom product performance issue you may be experiencing.</P>
<P>&nbsp;</P>
<P>We have provided communication surrounding the performance issues <A href="https://help.powerschool.com/t5/Learning-Forum/PowerSchool-Learning-COVID-19-Performane-Update/m-p/82496#M1665" target="_blank" rel="noopener">here</A>.<BR /><BR /><SPAN>We appreciate your patience while our dedicated team works to restore functionality and improve performance.</SPAN></P>Fri, 20 Mar 2020 17:31:21 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82499#M732BishalG2020-03-20T17:31:21ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82629#M735
<P>Our admin team is already looking at other options, I was sure hoping it would have been takin care of over the weekend. This morning started off well, but now cats are everywhere and can't even login half the time.</P>Mon, 23 Mar 2020 14:15:13 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82629#M735MDeFore2020-03-23T14:15:13ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82672#M736
<P>I don't know if PowerSchool understands how serious this is. Multiple times a day for over a week now we receive the same message "our dedicated team...." Yes, I do believe they are dedicated and working hard to resolve it, but when millions of students and thousands of schools and teachers are counting on PowerSchool to deliver, it's nothing short of #EpicFailure&nbsp;&nbsp;</P>Mon, 23 Mar 2020 16:05:05 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82672#M736DanM32020-03-23T16:05:05ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82739#M737
<P><SPAN>Thank you for taking the time to share your thoughts and concerns with our Learning product.&nbsp;</SPAN><SPAN>Within the last week, PowerSchool&nbsp;Learning&nbsp;has seen unprecedented volumes&nbsp;due to an increased demand for distance learning&nbsp;tools. This increase in&nbsp;usage&nbsp;is directly caused by the recent and evolving COVID19 situation that is affecting many of us and our communities.&nbsp;</SPAN><SPAN>&nbsp;</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>While we do have a dedicated team working around the clock, we understand that our customers may still be experiencing performance-related issues with our product. PowerSchool will continue to work on the overall improvement and monitor all performance activities surrounding Learning.</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>If you have further questions or need immediate help, please reach out to your Support&nbsp;team using our Live Chat feature within the help menu of PowerSchool Learning and Unified Classroom.&nbsp;</SPAN><SPAN>&nbsp;Thank you for continued support, we understand this is a sensitive time for all of us.</SPAN></P>Tue, 31 Mar 2020 11:56:41 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82739#M737jamiem72020-03-31T11:56:41ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82745#M738
<P>It is the same with the faculty at my school. We already had a number of faculty who had migrated to using Google Classroom before this all started because of glitches and poor performance in Unified Classroom PowerSchool Learning this year. They find Google Classroom easier to use as well. It is a shame that after all the fixes of the last week, that PowerSchool Learning is actually seeming to perform better than ever. But, I am afraid it is now going to be very hard to put the genie back in the bottle and get the faculty to start using Unified Classroom Pages again. I am also concerned that the increased bandwidth/"cloud presence" that was obtained to meet this emergency is possibly only going to be in place until the end of the year. I sincerely hope that is not the case and it will continue after the emergency is over. Pages still aren't quite as fast loading as Google, but for the moment they are running a close second. If PowerSchool goes back to an average of 12 seconds to load pages like before this all started instead of the current couple of seconds, there is no way I am going to be able to convince faulty that the ease of grades automatically being entered into PowerTeacher gradebook offsets the ease of use and speed of Google Classroom.</P>Mon, 23 Mar 2020 23:12:47 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/82745#M738rpsb2020-03-23T23:12:47ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83096#M740
<P><SPAN>Thank you for taking the time to share your concerns. We understand the importance of the performance level in PowerSchool Learning and Unified Classroom during this time.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>We have released new communication regarding the performance issues that can be viewed <A href="https://help.powerschool.com/t5/Learning-Forum/Improving-Your-PowerSchool-Learning-Performance/m-p/83095#M1704" target="_self">using this direct link.</A></SPAN></P>
<P>&nbsp;</P>
<P><SPAN>We thank you for your patience as we continue to work through these issues. We will provide updates on the <A href="https://status.powerschool.com/" target="_self">PowerSchool stats page</A>&nbsp;as well as providing communication in the <A href="https://help.powerschool.com/t5/Learning-Forum/bd-p/PowerSchoolLearningForum" target="_self">Learning forum</A>.</SPAN></P>Wed, 25 Mar 2020 21:44:10 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83096#M740jamiem72020-03-25T21:44:10ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83144#M741
<P>After a few days of better results, it is insufferable again today (11:46am EDT 3/26/2020). This is killing us!</P>Thu, 26 Mar 2020 15:47:13 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83144#M741MichaelG32020-03-26T15:47:13ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83153#M742
<P>Did you get their message to basically NOT use it from 9-4....you know the same hours most teachers work???&nbsp; (I'm being sarcastic, of course.) A week of "degraded performance" I can be sympathetic to but two weeks?&nbsp; There are stressed-out parents (most new to digital learning) who are trying to help their students, stressed-out teachers trying to upload lessons so their kids can learn something (anything!?) during this time.&nbsp; Not acceptable. Thankfully we are on Spring Break right now but many of my teachers are trying to upload lessons and videos to prepare for a return to eLearning.&nbsp; We still have families trying to complete work from LAST week that they couldn't access and they are still having problems.&nbsp;&nbsp;</P>Thu, 26 Mar 2020 15:59:29 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83153#M742nsarver2020-03-26T15:59:29ZRe: Slow loading times on Class pageshttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83594#M744
<P><LI-USER uid="100034"></LI-USER>&nbsp;<LI-USER uid="21357"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>We understand and empathize that our customers are experiencing a decreased performance in PowerSchool Learning during this ongoing and sensitive time.&nbsp; We are continuing to provide communication of updates in the <A href="https://help.powerschool.com/t5/Learning-Forum/bd-p/PowerSchoolLearningForum" target="_self">PowerSchool Learning forum</A>.&nbsp; This most recent update on our ongoing efforts to resolve the performance issue can be viewed <A href="https://help.powerschool.com/t5/Learning-Forum/PowerSchool-Learning-COVID-19-Performance-Related-Changes/m-p/83476#M1720" target="_self">here</A>.<BR /><BR />I recommend subscribing to the forum to receive email notifications of new posts by navigating to the <A href="https://help.powerschool.com/t5/Learning-Forum/bd-p/PowerSchoolLearningForum" target="_self">forum page</A> and selecting the Options menu then Subscribe.&nbsp; The <A href="https://help.powerschool.com/t5/Getting-Started/Subscriptions-and-Notifications/ba-p/3644?search-action-id=45419326579&amp;search-result-uid=3644" target="_self">Subscriptions and Notifications article</A> should walk through the steps of subscribing to pages in the Community and managing your notification settings.</P>
<P>&nbsp;</P>
<P><SPAN>If you have further questions or need immediate help, please reach out to your Support&nbsp;team using our Live Chat Support feature in the help menu of PowerSchool Learning and Unified Classroom</SPAN><SPAN>.&nbsp;</SPAN><SPAN>&nbsp;Thank you for continued support, we understand this is a sensitive time for all of us.</SPAN></P>Tue, 31 Mar 2020 11:59:37 GMThttps://help.powerschool.com/t5/Unified-Classroom-Forum/Slow-loading-times-on-Class-pages/m-p/83594#M744jamiem72020-03-31T11:59:37Z