Hotel Illa d'Or

Recent guest reviews

this is a very good hotel. Location is superb; hotel is very clean; staff are efficient and helpful; food is excellent. It is the perfect hotel if you have bad weather as we did. However shower in the bathroom only trickled out water and could go from freezing to scalding without human intervention. Other guests had similar or worse problems.

A lovely hotel in a beautiful spot full of staff who greet you with a smile every time. Definitely worth booking a room with a balcony, even with a side view like mine. When the sun shines the spot is idyllic. When it doesn’t you can hide away in the spa or have a treatment.
Shame there isn’t a bath in every room, next time I will see about requesting one.

Beautiful hotel in a wonderful location , we were made to feel very welcome by the hard working staff . Spoilt for choice food wise
Good selection of locally run excursions available as well as trips on their own yacht
Would recommend for anyone to stay here

The Excellent:
Well furnished, comfortable bedrooms with memory foam beds, good size TV with Free sat, mini bar stocked full of drinks/snacks etc., en-suite bathroom, simply but elegantly furnished in neutral tones, plenty of toiletries. Good information in the room about the hotel & facilities, and sufficient storage. tea and coffee making. Safe for secure storage. Lots of discreet lighting.
The outside bar area is pleasant and the bar staff are attentive.
In the main the staff are polite, restrained and efficient. The cleaning ladies especially maintain the rooms to a high standard and the waiting and bar staff are very good.
Breakfast is excellent - lots of choice between continental and cooked. Perhaps the most varied we have ever experienced and well prepared and presented.
Concierge staff are efficient and helpful.
Boat trip for 57Euros is a highlight - half-day cruise to Cape Formentor and lunch and drinks provided on the converted vintage fishing vessel.
The pine walk outside of the hotel is very attractive with great view of the panoramic bay - approx. 1 kilometre to the main drag. Spoilt by anti-social cyclists. Also why do you non-road tax paying cyclists want to cycle on a footpath when you have two adjacent roads to do your thing? Mallorca is a mecca for cyclists.
The balconies in rooms where they exist are good and enable some privacy and relaxation.
There is evening entertainment such as guitarist and flamenco dancing.
Port Pollenca is a very nice location and is an attractive, more upmarket, albeit commercialised, holiday destination. it has plenty of amenities, restaurants and shops.
The Not So Good:
Not all of the rooms have balconies - not acceptable in a 4 star superior hotel and given the high price. You need to ensure that you ask for a room with a balcony which comes at a surcharge of between 15-22Euros per day. The suites are enormous and superb but cost between 75 & 125 Euros per day depending on the season and demand.
On occasions concierge forget to follow up on requests - this happened twice in a week but did respond well when reminded. I also noticed that newspapers were not always delivered to guests who had ordered them. I saw a few complain.
The walk-in shower had variable hot and cold water so it was impossible to regulate the shower and I decided to have a bath in the end which was alright but not ideal.
The evening meal was very school dinner. Vegetable dolloped on a plate next to heated Majorcan lamb chops - not cooked to order so after the first night we ate elsewhere. This was a big minus. Perhaps the restaurant does a la carte?
We didn't use the sauna or massage facilities so cannot comment.
Some of the basic bedrooms are too small and not fitting of a 4 star hotel at the price point whilst other bedrooms are of a good size and appropriate for the star rating.
The good far outweighs the bad but it is as it is - 4 stars and not quite worthy of 5 stars but it's not far off if they improve on a couple of the downsides we've mentioned. The hotel is owned by a chain so is not family run and at over 200 guests it's probably a bit too big for our liking. But I can see why people like the hotel and come back regularly. The hotel has been extensively developed over the years.
We are fussy and my role in UK has been inspecting residential care homes amongst other things so I naturally cast a critical eye over establishments when staying as a guest but having paid £1400 for a week's B&B we are entitled to be analytical and I have given this hotel and fair and proportional assessment which I hope will assist future guests when considering staying at this hotel.

Visited here several times before and always a good experience, this time no different
Warm welcome from the charming staff just like going home, food as good as ever and hotel spotless as usual.Please take a boat trip with Simon very enjoyable with food and drinks provided .you will love it

We had a fabulous 10 days stay at the Illa D'or over Easter staying in a double room with a new walk in shower. We booked a room with a balcony (balcony rooms need to be booked, sea view rooms also come with or without balcony) and we had a side sea view room with the benefit of the morning sun. Room 102.
The service and quality of the hotel as a whole was more than worthy of the high rating.It was a real pleasure to have table service for the evening meal, with a fabulous menu and food. All of the staff were exceptional (special thanks to Christina and Loli) and Monica couldn't have been more welcoming on the management side.
The location is quiet, laid back and peaceful. The Pine Tree walk to the Port is beautiful. Buffet breakfast taken outside overlooking the bay is a real delight. (We recommend that you don't use the egg station but order directly from the waiters).
We cannot compliment the hotel and staff highly enough.
We will definitely return.

Just returned from our stay in Mallorca. We would have no hesitation in staying here again. More suited to adults, very relaxing with wonderful staff.
Frontline position with very pleasant walk to shops and bars etc.
Our room was booked with a sea room. I was very disappointed with this room which was in the eaves on the fourth floor. The window was rather high but I could see the view on top toes!
Fortunately we were able to move. I would suggest you book a room with a balcony.
The restaurant was excellent. Freshly cooked and well presented. Evening meal was in two sittings - 6.30pm and 8.30pm.
There is some musical entertainment in the evening but it took place during the second sitting which we had so were unable to participate.
Other facilities include an outdoor swimming pool (rather cold in April) a small gym and spa with various treatments available.
Behind the hotel is a nice self catering complex with pool and tennis court, more suitable for families with young children.

Speak as you find, we had a wonderful weeks stay. Our room was lovely, side of the hotel with bay view, it had plenty of room. The staff were attentive, efficient and friendly. Clean, tidy and well maintained hotel with a welcoming atmosphere. Excellent food in the restaurant, with a two day table d'hote menu with plenty of choice. No a la carte but if you have dietary needs these are catered for. Buffet breakfast, again, with plenty of choice. Quiet situation at the end of the bay. Recommended.

A lovely hotel with beautiful views. Enjoyed a trip on the hotel yacht around the bay to a secluded cove. Very relaxing and enjoyable. Staff very welcoming and friendly. Just booked a return trip in October. Weather gorgeous too!
Definitely recommend.

This is a high quality, very clean and well managed hotel and the location is fantastic - beautiful views and nice & quiet, but still only a short walk to town.
Positives:
- beautifully kept, inside and out
- helpful competent staff
- fabulous location
- excellent breakfast buffet (except the omelettes - please can someone teach the chef to cook an omelette!!!) with big choice and very fresh
- lovely bar by the sea front
- big and comfy communal areas
- comfortable (firm) beds
- lovely views from the room (417)
- if you are interested in fitness: there is an excellent small gym with free weights (1kg to 5 kg only), 3 cardio machines, a multi gym and bosu/mats/balance ball. Lovely and clean and plenty of space (I was the only one there at any one time). Also great running along the sea front as the prom runs for miles!
Negatives:
- we were disappointed with the size of the room as we had booked a room for three adults - there was only a small space to move around the main bed, and you could barely get out to the balcony as the sofa bed blocked up the rest of the room. At this price point, I had expected more space. I requested a bigger room, but this was only available if I wanted to pay more. For 3 adults, the room is too small, although fortunately the third person in our party was our daughter, so once we had adjusted our expectations, we were ok if a bit cramped! If you need more space, it might be worth checking room sizes.
- arriving at 23:30, we were disappointed that room service had finished and although I believe the bar was still open, the staff at reception were unable to rustle up so much as a crust of bread for us. We went to bed hungry but made up for it at the lovely breakfast buffet the next day!
- the whole hotel has been renovated, but not really the bathrooms - shower cubicles would have been nice, as would a proper hair dryer. The bathroom was very spacious and clean.

Passeig de Colon, 265PollensaMallorca

Hotel highlights

Free WiFi in rooms and public areas

Free parking

Onsite dining

Outdoor pool and indoor pool

Located within a mile (2 km) of Pollensa Port, Hotel Illa d'Or is within 3 miles (5 km) of Mirador Es Colomer. This 4-star hotel has 120 rooms and welcomes guests with 2 restaurants, an outdoor pool, and an indoor pool. It's on the beach and also close to Playa de Alcudia and Es Caló.

Dining

Enjoy dining at Restaurante 1929, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.

Rooms

The 120 rooms are air-conditioned and have an array of amenities, including minibars, safes, and desks. Guests can expect free WiFi and 26-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes.

Property features

Dating back to 1929, Hotel Illa d'Or features an indoor pool, an outdoor pool, and a fitness center. There's free parking, as well as an airport shuttle for a fee (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach hotel include a spa tub, a sauna, and an outdoor tennis court.

Location Highlights

In the entertainment district

Near the bay

On the beach

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available on request), which is offered for a fee. Driving? This property offers free parking.

Check-in starts at 2 PM and ends at 11 PM

Check-out: noon

Special Check-in Details

Airport transportation is available on request. Guests must make arrangements in advance by contacting the property.

Kids + Beds

Children 2 years old and younger stay free when using existing bedding

Pets

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.

Due to national regulations, cash transactions can't exceed EUR 2500 at this property. For additional details, contact the property using the contact information on your booking confirmation.

The hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.

The seasonal pool is open from March to October.

Pool access available from 8 AM to 8 PM.

Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

A resort fee is included in the total price shown.

Registered guests are the only ones allowed in guestrooms.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

A tax is imposed by the city: EUR 3.30 per person, per night. This tax does not apply to children under 16 years of age.

The charges below are included in your overall room price:

Resort fee

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: EUR 13.50 per person (approximately)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.