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Log on with multifactor authentication

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Log on with multifactor authentication

After multifactor authentication is enabled for your User profile, you can log in
with the addition of the passcode that the Google Authenticator app gives you.

Before you begin

You must have multifactor authentication enabled for your profile. You can enable it
yourself on your user profile or your administrator can enabled it for you.

Role
required: none

Procedure

Go to the URL of your instance to open the log in screen.

Open the Google Authenticator application on your mobile device and make note
of the number. The number refreshes every 30 seconds.

Enter your user name and password, and append the passcode that you currently
see on your mobile device to your password without any extra spaces. For
example, if your password is 12345 and the current passcode is 424
058, enter 12345424058.

If you forget to enter the code and you only enter the password, you are
prompted to enter the code in a new window.

Enter the code and click Login.

If you do not remember the passcode, click the Click to send
one-time passcode link.

The temporary passcode is sent to your email address. You can append this
passcode to your password as you would the original passcode. You can only
use this temporary passcode once and it is only valid for 10 minutes.

Note: You must have an email address configured in your user profile on
the instance to receive this email message.