Customer reviews: Walking in Gozo

Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our walking holidays continue to be the best they can be.

Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their walking holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their walking holiday.

Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.

Stating at Garb--Salt pans--Marlsaform then bus to Victoria. The walking instructions for the Azure window are not that clear and could be improved, easy to end up on the cliff path which can be a bit scary if it's a little windy. The hotel could sell bus passes, rather than having to go to Victoria. The three bays walk from Quala and ending at Ramla is an excellent alternative. Get the bus from Ramla to Xewxija and walk back to hotel. The small cafe by the main bus station in Victoria offers a brilliant takeaway salad, sandwich and is very cheap

Gozo is a small, friendly Island with dramatic coastal walks, a lush, flower-filled interior and beautiful churches. Headwater's excellent walking guides combined with Gozo's efficient bus service enabled us to easily visit nearly all of the Island. The Hotel Ta Cenc was a very comfortable base. The only down-side to Gozo is the 'traditional' shooting and netting of small migratory birds. Avoid the shooting season and you will enjoy a lovely holiday with relaxed walking.

Very enjoyable holiday. Booking process easy and efficient. Transfers via ferry very well organised. Hotel was comfortable and staff extremely pleasant and helpful. Walks as per grading with options on some and they took us to all the island's attractions.

5 star hotel rating is over generous, though location is superb. Lounge, multiple pool facilities, and ambience are good. Plumbing is of sixties origin and need upgrading. Food of good quality and well presented. Al fresco eating would be unpleasant if you had a cat phobia, though indoor dining was always available. Hotel courtesy bus proved very useful and was complemented the excellent public service buses. Walking was enjoyable and not too strenuous. As birds were migrating, finch hunting was evident on most clifftop walks prompting frequent shot gun blasts and diversions round bird netting traps. Overall a good location for walking with a variety of routes and places to visit. .

Walking notes were excellent, the hotel was very comfortable if maybe a little formal for us. We had no problems getting around the island but it was very windy while we were there and some of the cliff edge walks were a little scary

Gozo is rather small to provide long enough cycle rides. We did not expect wind and would have found it helpful to be told about how windy it can be. It was a lovely holiday with enough variety to keep us interested. The Cornucopia food was very disappointing and the breakfasts unappealing.

The hotel was excellent - beautiful surroundings and facilities. The food was varied and plentiful and you were spoilt for choice with local dishes included. The staff were very friendly and Gozo is a lovely unspoilt place where you felt safe to walk in the countryside and enjoy the wonderful scenery. It was a place to relax and unwind. The walking routes took you through a lot of different scenarios and gave options to visit sites of interest.

Gozo is a small island but packed with interest. We loved the Hotel Ta Cenc, its architecture, location, friendly service and very good food. The walks were excellent and took us from quiet villages to fantastic coastlines through terraced valleys. It was sunny and mild and just what we needed after a very wet and very windy winter..

Although Ta Cenc is a lovely hotel with a great location it cannot be really classified as a typical 5 star/top of the range hotel; the bedrooms/bathrooms are rather dated, there are not staff always available to help/advise. We had to search for things rather than them being provided. Hotel staff were friendly, the food particularly the breakfast buffet and in the restaurant (il Cantra) at the beach were excellent. Having stayed in a number of 5 star hotels this isn't one. However, we really enjoyed ourselves at the hotel and had no complaints.
Gozo was a lovely surprise (the lovely weather helped!) with pretty villages, friendly people and a very efficient bus service. However, overall there is too much walking on roads; we recommend that people use the buses to avoid some of this (a 15 euro pass for 12 trips was great value and we could use it on Malta) There are also additional walks we were told about including one of the best walks we did from Gharb up to the coast and then along to Marsalforn which is part of the coastal walk; there is a brochure called the Gozo coastal walk - perhaps George could have told us a bit more about where to get bus passes, other walks and local information and a bit more about the hotel. Whilst pleasant we had the impression he has done it so many times before he has become a bit stale!
On Malta the Phoenicia is a great location; it has a 5 star appearance but the breakfast buffet wasn't as tasty as Ta Cenc; the serving staff, while many of them, were not too attentive to our needs. It did not have the same friendly feel as the Ta Cenc - there was no personal feel, they were going through the motions rather than making any real effort.
If you want any clarification of the above please let me know; hopefully this 'summary' adds a bit of colour to the ratings above. Overall we all had a really great time and would recommend it to anyone but people need to know what to and what not to expect.

Gozo is a lovely location. We thoroughly enjoyed exploring the island and will likely visit again to see more. We'd be unlikely to stay at Hotel Ta Cenc again though ...
Hotel service was a mixed bag - front desk were ok, bar/restaurant were good, housekeeping were good.
Room was poor. Mould on the walls and a very strong smell of damp which was reported to reception but they were unable to do anything and there was no offer of an alternative room. Our clothes smelled of the damp by the end of the week as well. The kettle leaked, and was replaced. A leg fell off the bed, and was promptly repaired by staff. The room and hotel in general was tired-looking and really needs some TLC.
Food in the main hotel restaurant was ok, but we needed a change after about 3 or 4 days. Breakfasts were very good, though. Make sure you try the honey rings!! An evening meal at the Kantra restaurant was excellent, despite the stormy weather.
Charging for wifi in the rooms feels like nickel and diming the customers in the 21st century.

September is a poor choice for a walking holiday on Gozo. The interior is typically very hot and humid and the landscape very dry and baron. There are few trees on the island and the sun beats down on you all day. The coast is lovely and there was, at times, a small breeze, but most of the suggested walking routes are not coastal. We were told by locals that the landscape is lovely and green, with lots of wildflowers, around May,and the temperatures more suitable for walking. Ta Cenc is a comfortable hotel but more like a -4 star hotel, rather than a 5 star.

A very enjoyable experience overall; the hotel is very comfortable and the food is first class, but some of the directions for walking in the quarry areas in the west of the island are wrong or inadequately explained, so some trial and error was involved.

This was the first holiday of this type that we have taken. I have had some health issues so was concerned that this might be a problem, but there was complete flexibility regarding which walks we could do, and the grading of the walks was so accurate, that this simply wasn't an issue. The hotel was really lovely, the briefing from our holiday rep was extremely useful, and all the travel arrangements worked perfectly. We are very impressed and are hoping to be able to take another holiday with Headwater in the Autumn.

The holiday was well planned and organised but, because we were in one hotel, we had the flexibility to change the order of the walks to suit ourselves. This meant no pressure to be at a certain place by a certain time - very relaxing.

Much prefer guided walking holidays - I could have put together this package myself.We got lost a few times as the island is very well signposted and it would help if there was a few suggestions where you could go to the toilet and eat/drink.On one of the walks it should be emphasised you need to take a packed lunch.The hotel though excellent in many ways had dinner too late[7pm onwards] which meant you couldnt go anywhere else say for a folk evening or pub quiz because they started about 7.30.As the hotel didn't have anything on in the evenings unless you missed dinner[which we did] you were a bit trapped at the hotel.The rep didn't make any suggestions as to what was on in other locations - the pub quiz on Friday in Xlendi was really good and there are some excellent restaurants there to eat.

A very good week's walking with opportunities to see the culture and history of Gozo, whilst accommodated in a comfortable hotel of good standard. The local people are most welcoming and helpful. The only dark cloud is the continuance of the Maltese habit of shooting small songbirds, which is no longer necessary 'for the pot'. Any open area is blighted by the presence of pathetic looking men in camouflage clothing, sheltering in stone hides, waiting to shoot small birds trapped on the ground by their wires and nets, using large bore shotguns. The sporting etiquette of only shooting a bird that is flying, and thus requiring some skill, most certainly does not apply! Walkers must be continually aware of wires that stray across footpaths and the potential field of fire from these hides.

Headwater response

Dear Mr Smith,
Thank you for taking the time to write in with your feedback. It was lovely to see that you enjoyed your week in Gozo, taking in the sights and sounds this unique region has to offer .We were also sorry to read of the upset the bird shooting caused you and Mrs Smith. Please be assured that we have passed on your comments to our local agent and have asked them to highlight your feedback to the necessary governing body in Gozo.
Yours sincerely,
Lisa

Gozo was a great island to explore on foot. The local bus service was excellent and buying a weekly ticket was excellent value. The walks along the cliff tops were spectacular. The hotel was lovely and the pools a perfect place to relax aftrea days walking.

Fabulous hotel with excellent facilities, food and staff. Gozo is great for walking as it is so small. Beautiful views and lovely wild flowers. The bus service is excellent and very cheap - a weekly season ticket is only 6 euros 50. Very good comprehensive walking notes which were usually very clear, but we did have a couple of incidents where they could have been better explained. Our boat trip to Comino was great - the Blue lagoon is beautiful.

Was not sent any walking notes which was a problem. Hotel had none and Rep-George- in his 60 second briefing- was uninterested in this. After some nagging he sent me some notes-but they mainly concerned the cycling holiday based in another hotel which with 24 km cycles etc was not that much use. Sorted myself out eventually as I managed to get hold of a good map which had good walking routes linked to bus routes which was great. Hotel excellent and travel arrangements fine.

One of the best walking holidays we have had. Easy route notes to follow which took us to every corner of a small island using good local buses to get us to and from the walks which did not start or finish at the hotel. We were based at a superb luxury hotel with a fantastic relaxed atmosphere with superb views of Malta and bedrooms in a fantastic garden setting and overlooking the pool. The friendly staff and the service they gave were in a class of their own as was the breakfast buffet and the choice of dishes for dinner each evening was also excellent.

We found Gozo quite charming and we believe we visited at just the right time of year - we do not think we would go any later because the holiday was enchanting principally because of the spring flowers and scenery at this time of year . Also the hotel was probably just sufficiently busy but not overcrowded which it might well be later in the year . The principal attractions of spring flowers, easy walking , friendly people and an excellent hotel made for a memorable 7 days

Gozo is a lovely unspoilt Island - very green with lots of wild flowers in early spring.
The Ta Cenc Hotel has a wonderful location. The staff are very friendly and helpful.
All in all a most enjoyable weeks holiday

Ta cenc was a lovely hotel, very comfortable, big rooms, good food, friendly and helpful staff. Walks in Gozo were beautiful around the cliffs and through the valleys but some of the road walking was less pleasant and unavoidable.

Excellent destination (Gozo) for gentle walking at this time of year. Great feeling of solitude, some days we hardly saw anybody else out in the countryside. Very friendly staff; whole island seemed safe, easy to get around, welcoming, low-key. Excellent views, wild flowers, dramatic coastlines, interesting archeological sites.

For what we required-an escape from rain and winter dismal Ta Cenc was fine,and the walks laid out in your leaflet were easy enough to cope with for an oldie (84) like me who can no longer cope with real peaks and the tougher walking of middle age. Returning daily to the warm water pool and jacuzzi was a real bonus. But and we think you should Know this, Ta Cenc is getting a bit tired. Staff were delightful and the room very comfortable, BUT the lighting was abysmal if you wished to read in bed. Plumbing too was poor-no pressure on sink taps and infuriating variations of temp in the shower:quite dangerous in fact as nearly scalding water gushed unexpectedly. Infuriating when it ran bitterly cold We complained but it wasn't fixed. There was also a a 60 euro miscalculation on the bill which to be fair was rectified with good grace. No wonder that the owner Mr Borgon turned on max charm while we were waiting to be taken to the airport.. Just a tad complacent all round we thought.

Headwater response

Dear Mr Blain,
Thank you for taking the time to complete our on line questionnaire and for the feedback you have provided.
We were pleased to read that you enjoyed your holiday and found the walks suitable for your level of ability. It was also good to see that you enjoyed the facilities that the hotel has to offer.
I am sorry however that you had some issues with the maintenance and plumbing in your room. We have passed on your feedback to the hotel, they have offered a sincere apology to you and Mrs Blain and have assured us that they have fixed the issues you had reported. Including replacing the light bulbs for brighter ones and fixing the pressure issue in the bathroom.
Please be assured that we do realise how important it is to maintain our high standards of accommodation and service, and we do appreciate we cannot afford to let our standards slip.
We will continue to monitor this hotel to ensure that the high standards that both our customers and Headwater expect are maintained.
We would like to thank you for bringing these matters to our attention, and apologise most sincerely once again that you had cause for complaint.
Yours sincerely,
Headwater

You did it again, a fabulous chill out holiday in a delightful hotel. So quiet and peaceful, helpful, friendly staff could not have done more for us. The scenery and flowers were fabulous a great time of year to visit. The first time we have been to hotel where all the gym ans health centre equipment worked! Walks fantastic well done, we did not get lost.
Buses fabulous and punctual so easy to use I was a bit put off using them for the walks ,but so easy and cheap, punctuality could teach the uk something.
We would definitely return.

Beautiful hotel in excellent position. Very good and easy bus service on the island, limited hotel courtesy bus in the winter, but the bus stop right outside the hotel makes it easy to get transport into Victoria. Staying in the one hotel makes for a more relaxing holiday, walking as much or little as you want to.

This was our first walking holiday with Headwater - we had previously had cycling holidays - and it was very enjoyable. The fact that it was a one centre holiday we particularly enjoyed because it gave us flexibility in what we chose to do - we particularly wanted to have a day in Malta for instance . The Hotel was excellent with very good facilities and superb food. For anyone wanting a flexible holiday - as much or as little exercise as you want - this is well worth considering.

Excellent hotel and very good food. We saw nothing of the local representative at any point.
Some of the walking instructions were confusing and we got lost twice - once on the Ta Pinu and Lighthouse walk and once on Fungus Rock and Azure window.

We were charmed by the single-storied hotel set so sympathetically on the cliffs. The layout of the rooms and the terrace gave a feeling of privacy not found in a conventional hotel. The staff, particularly the cleaners and in the restaurant, were very friendly and helpful. Considering there are no signposts or markers for walkers on Gozo we thought the route notes were pretty good. You must be careful, but as long as you ensure that what you are seeing exactly matches the description in the route notes you really shouldn't go wrong. The weather was a little warm for us in September but we bought the 7-day bus pass and cut two of the walks short by getting the bus at villages slightly before the end of the walk. It also meant we were not tied to the times of the hotel courtesy bus and we would recommend purchasing it for the flexibility it provides.

Hotel was fabulous. We had not realised it would be so hot, or the landscape so barren at the time of year we had chosen so I would advise potential travellers to do a bot more research than we did before booking!

I spent a very pleasant week exploring Gozo on foot, and undertook all six of the supplied walk routes. The route descriptions were at times excellent, at times difficult to grasp. Informal discussion with another 'headwater' traveller staying at the same time as me revelead they had similar problems, so I don't think it was purely me! I did not find the map supplied particularly useful, and actually ended up buying a cheap basic map from the local representative in Gozo whilst I was there. Maps are individual, and I realise what did not suit me may suit others. The weather was very hot. The sea breeze helped, but I agree with Headwater that this is about the latest in the summer you could undertake these walks - particularly towards the middle of the day.
The hotel has super staff and a relaxed feel to it, is in a stunning situation and has a nice layout with individual bungalows. There are some features that are not the standard which I would expect from a five star hotel. One of these I brought up with the hotel at the time, and others mentioned in the feedback at the end of my stay (a holiday is, after all, meant to be relaxing and not a series of complaints). The room was spacious but the bathroom was very dated (painted murals on the tiles suggest it had not been refitted since 1991) and there was a large crack in the sink in the room. The small spa on site had a changing room and showers. In these there was a lot of green and black mould on the tiles of the shower area. I mentioned this to the hotel spa staff at the time and the next day it was better but not gone. This disappointed me from a five star hotel. The package had half board included, something I would not normally choose. On several nights, particularly over the weekend when we arrived, service was very slow and meals arrived looking like they had sat around for a long time. The waiting staff were, on the whole, excellent, but the food was disappointing. I also found the four courses included too much every day, and would have preferred to have some days without dinner at the hotel so I was free to explore local restaurants. I was asked to specify dietary requirements (no fish in my case) with Headwater but the hotel seemed unaware. On days when the antipasti were fish, I always had to say I did not eat fish. Sometimes I was offered an alternative, sometimes not. Hotel guests are advised local water is safe but unpalatable, however the still bottled water I therefore ordered with dinner each night was charged for, and at over 3 euros a bottle I thought this was a bit much. Do they expect those on half board to just not drink anything with dinner?
Finally, transfers were very efficient. Paradoxically, on the way out I had a large minibus all to myself, yet on the way back I was squashed in the back seat of a normal car with two other guests I did not really know (slightly embarassing as there was not much room) as a normal taxi was taking 4 of us to the airport.
Overall I had a great time and would definitely visit Gozo again, but was a little disappointed with the details described above, given then star rating of the hotel and cost of the package.

Good walking across the island with some wonderful scenery. Need to pay very close attentin to the route notes as there are no waymarkings. Found the notes for the walk to Fungus Rock and th Azure window difficult to follow and ended up having to make a detour. No problem with the other walks although notes could be clearer. Very good local bus service for getting to the walks. Excellent for seeing wildlife including insects, lizards and non venomous snakes.

It is some years since we have used Headwater, having previously travelled with them to over 30 itineraries since the company was first formed. It was reassuring to find that standard were fully up to the excellent levels we have always experienced.

We greatly enjoyed Gozo and our stay at Ta Cenc. The hotel staff were extremely good and the hotel very comfortable. The bedrooms, with en suite bath, very quiet and secluded. The breakfasts were very good, the dinners not so good. Would give dinner B ; adequate but not imaginative. The wine was extremely expensive. Perhaps if we had had the 'a la carte' dishes the food would have been better, but that would have added considerably to the cost of the holiday.
The local buses are good, mostly punctual but occasionally a bus does not turn up. There is always another one. Buses may be very crowded in the high season. Worth getting the weekly season ticket. Check bus numbers as some of these have changed since Headwater notes published.

March was a brilliant time of year for a walking holiday in Gozo. We had almost continuous sunshine but temperatures of 15-17 degrees made for comfortable walking - any warmer and it could have been a struggle at times as there's little shelter on many of the walks. The scenery was fantastic and we really felt we got to know Gozo in the week we spent walking round it. The walks were of comfortable length and enabled us to spend time admiring the scenery, both coastal and inland. A thoroughly enjoyable, peaceful and relaxing holiday.

A real surprise package. Gozo has everything in a small area. The people are very friendly and helpful. The bus service is excellent, and the scenery and walks are very tranquil yet quite dynamic with the sea at every turn..
Ta Cenc hotel was well positioned for all activities yet in many ways remote from the town.Whether we ate in the hotel, in the towns or at a beach bar the food and service was very good.

Found Hotel Ta Cenc, to be really fantastic. All staff were so friendly and welcoming. Very professional. Lovely hotel set up - bar and restaurant super. Very unspoilt island. All the transfers from airport to ferry to hotel and back - a pleasure.

It was one of our most enjoyable headwater holidays. The sun shone everyday and it was perfect weather for walking. We enjoy going off season and avoiding the crowds. Ta Cenc is the best Headwater hotel we have stayed at with an excellent restaurant and service. Malta really loves Britsh tourists and everyone speaks English. A very welcoming destination.

Others taking a similar holiday in the hotel did not have access to Headwaters walking notes - until they complained and got copies.
They were more likely to use Headwaters in future, since they had not used the company before.

the hotel Ta Cinc was advertised as a 5 star hotel but did not live up to that standard in respect of accommodation and food. I recommend that you remove th 5 star from the brochure then customers will not have such high expectations of the hotel and consequently will not have to cope with the disappointment.
This was our 6th holiday with Headwater and is the only one that we would not repeat due to the hotel. We would go back to Gozo but would stay in a different hotel.

Headwater response

Thank you for your feedback on the Ta Cenc, we have been working with this hotel for many years and it is a real surprise that it didn't meet expectations. The hotel has undergone an extensive renovation programme over the last couple of years and the feedback we've receive is generally very good indeed. I can assure you however, that your comments have been noted, and forwarded to the Programme Manager in order to be raised with the hotel.
The last thing we ever want is for people to return home disappointed and we offer our sincerest apologies if this was the case. We will be monitoring feedback for the Ta Cenc very closely over the coming weeks, and if we feel there are any areas that require improvement, we will work with the hotel to rectify this.

Hotel Ta Cenc is very well located, in a lovely situation with views, and the most delightful staff.
New Year was a good time to visit - it was so quiet and tranquil, and we had sunshine. We wondered whether we'd like it so much with lots of people round the pools etc.

We found Gozo to be a very friendly and relaxing place. Altough it is only a small island there is plenty to see, so we were never bored. The bus service is admirable and cheap although some routes are diverted from time to time because a lot of money is being spent on fettling up the roads here. The villages are quite closely spaced so you will find quite long stretches of walking down village streets.
Hotel Ta Cenc was a really good hotel. It sits very low on the skyline and sort of merges into the landscape. The facilities are good, the rooms are large and the staff is friendly.
Adjacent to the hotel there is a large area of bare limestone containing some of the famous cart ruts. This wild area abuts some of the highest cliffs on the island and falls gently towards the hotel's own private cove.
It does have a lot of gentlemen with shotguns traipsing around on it murdering the local bird population early in the morning. This grates a little, but it seems to be an integral part of the local way of life, and we didn't come abroad expecting everybody to be like us, did we?

The hotel was first class with friendly staff, idyllic setting, lovely food and good facilities.
Gozo is small and once you have your bearings it is not difficult to find your way around.
It was unseasonally hot for the end of September (31 degrees) so walking was very hard work with no shade. I therefore only did one walk and then used the local buses to get around. I should think that in appropriate temperatures the walking would be very enjoyable.
Despite that it was one of the most relaxing holidays I have ever been on - it would have been great to stay longer!!

We enjoyed a relaxing holiday. Whilst we enjoyed the excellent restaurant service and location of the hotel, we did feel that our hotel room was not value for money. We paid an extra £406 for a Trullo and whilst the location & space was great, there were a few things which were not up to scratch: a musty smell greeted us, there was thick dust visible under the drinks cabinet, the edge of the duvet (not cover) was stained with what looked like blood, the cupboards/drawers smelt very musty and the bathroom was very tired & in need of updating. The spa also needed a little updating, i.e. the doors to the steam room & sauna did not shut properly and the steam room was looking tired.

For an off season break, the Ta Cenc Hotel has outstanding staff, attentive and helpful, good food and away from it all peaceful location. A few too many walks on roads, but the costal ones were marvellous.

Hotel Ta' Cenc is comfortable and friendly. Gozo is a good winter walking destination varied walks and very friendly locals. Excellent local bus service. The Citadel in Victoria was well worth a visit (allow several hours). Disappointed to see so much bird trapping activity on the coastal walks (perpetrators not quite so friendly).
On Malta we explored Valetta (busy and pricey) and Mdina / Rabat (not as busy as expected) worth seeking out the catacombs in Rabat.
Hotel Grand Excelsior large and somewhat impersonal, food and drink in the hotel is expensive. A lot of roadworks nearby at present and a stiff walk up into Valetta centre (where the outside catering opportunities are).

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