Pipeliner CRM announced today its first International Partner Summit taking place in Los Angeles at the end of the month. Partners and key sales influencers will discuss the future of CRM for small and medium sized businesses

TechNavio, a tech-focused research firm, has published a list of the Top 17 Companies in the Global Service Quality Management (SQM) and Customer Experience Management (CEM) Market. SQM and CEM software are analytics tools used to compare customer expectations with the actual performance of a product or service, and gather customer insights through social networking sites to enable organizations to take appropriate action

Alorica, a worldwide leading provider of customer management outsourcing solutions, recently announced that it has been named in the Gartner Magic Quadrant for Customer Management (CM) Contact Center Business Process Outsourcing (BPO) by TJ Singh and Brian Manusama. Gartner has again recognized Alorica as a Visionary for its strong client and employee relationships, as well as its leadership vision and execution capabilities