Background

Care Concern (Homecare) Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights under the law.

2. What Does This Notice Cover

This Privacy Information explains how We use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

(A) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

(B) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

(C) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

(D) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We have. Please contact us using the details in Part 11 to find out more.

(E) The right to restrict (i.e. prevent) the processing of your personal data.

(F) The right to object to us using your personal data for a particular purpose or purposes.

(G) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

(H) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

Name

Address

Email address

Telephone number

Business name

Job title

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

Providing and managing your account.

Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.

Personalising and tailoring our products and/or services for you.

Communicating with you. This may include responding to emails or calls from you.

Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by emailing oncall@careconcern.org.uk.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the duration of our contract with you or any period of negotiation prior to a potential contract.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Do You Share My Personal Data?

We may sometimes contract with UK based third parties to supply products and services to you on our behalf. These may include payment processing, internet connectivity, hosting and delivery. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “Subject access request.”

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything We need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the compliance officer):

Testimonials

Recent news coverage of the quality of care offered by home carers confirms again how fortunate we were to have the service of Care Concern’s superb carers.

C.P

01/10/2013

Care Concern Homecare

Recent news coverage of the quality of care offered by home carers confirms again how fortunate we were to have the service of Care Concern’s superb carers.

C.P

01/10/2013

Care Concern Homecare

The carers were kind, totally professional and most important, totally reliable. I think one of the advantages of the Care Concern service is the stability of the staffing.

J.P

02/10/2013

Care Concern Homecare

Please pass on my thanks to 'M' and 'S' who seem to have developed an extremely good rapport with my mother already.

S.W

01/09/2013

Care Concern Homecare

I’d just like to say how good 'Z' was with 'R' – very calm, very competent, full of care and encouragement (perhaps I should say care and concern!). Like having a good friend who also happened to know what to do. I am so glad that we have you and your excellent staff looking after our mother.

M.T

02/08/2013

Care Concern Homecare

Once again thank you for the excellent service you provided during 'I'’s last illness. We were very fortunate to have you and your team taking care of 'I', and I know she appreciated having such good people looking after her.

H.S

03/09/2013

Care Concern Homecare

I would like to congratulate you on the professionalism of your team – I am really impressed and so reassured about 'E'’s welfare!

C.R

05/06/2013

Care Concern Homecare

Thank you so much for organising... the rota at short notice, the night cover, and the fracture clinic appointment. As I have said before, I don’t know where I would be without you all.

A.C

10/05/2013

Care Concern Homecare

Just a little accolade for your company from the Nurse on the Observation Ward, 'H'. She commented that your team is the only one she would leave her relatives in the care of! 'J' and I are very heartened for a fellow professional to have this to say about the company we have chosen to care for our precious parents!

S.W

13/06/2013

Care Concern Homecare

We are very happy with the care package. The carers are excellent and your administration/attention to details/responsiveness are all excellent.

E.B

01/10/2012

Care Concern Homecare

Thank you for your help in caring for 'G'. If it had not been for you we would not have had the hospital bed and also the District Nurses involved either so I do owe you a tremendous amount.

M.J

10/04/2012

Care Concern Homecare

Thank you for everything you have done so far, and for everything you will be doing in the coming weeks that makes us feel so safe when we will be away. You have such a ‘can do’ attitude that overwhelms all the negative vibes I got from the other providers.

N.B

02/04/2012

Care Concern Homecare

Thanks so much for coming in this morning to go over our mother’s needs – as always we are so grateful to you and for being so responsive.

J.P

13/01/2012

Care Concern Homecare

I must confess that on the first day... I was extremely apprehensive – but I soon realised that he [Dad] was in excellent hands and could relax.

P.M

20/10/2011

Care Concern Homecare

Thank you most sincerely for all the care and consideration your whole team has shown. You could not have been more efficient or kind.

P.P

24/05/2011

Care Concern Homecare

We have all been absolutely delighted with all the carers Dad has had for the five months he has been in London – they couldn’t have been nicer people or more caring. I would certainly recommend Care Concern.

P.M

27/03/2011

Care Concern Homecare

I would like to extend my gratitude to you all and your wonderful staff for all the help and care and kind consideration towards my Dad.

S.I

02/12/2010

Care Concern Homecare

You have made it possible for him [Dad] to continue living in his own home, which is so important to us all.

H.B

20/12/2014

Care Concern Homecare

We are all so grateful for what you are doing for 'R' and are very happy with our dealings with Catherine and such a great rota with 'J' doing so many shifts.

S.B

30/05/2014

Care Concern Homecare

I would like to thank everyone for making my Dad's last few years as easy as possible. His last weeks and days were particularly well managed even though the circumstances were tricky. Really, well done everyone.

H.C

23/07/2014

Care Concern Homecare

You run an amazing service that I could not recommend highly enough.

B.H

22/08/2014

Care Concern Homecare

You have certainly been a life-saver for me. 'N' had been stumbling from crisis to crisis prior to your services being put in place.

L.M

11/09/2014

Care Concern Homecare

How brilliant and caring your staff are. Their kindness, consideration and attention to detail is fantastic.

C.B

09/10/2014

Care Concern Homecare

Thank you for the wonderful, personal and highly professional care that has enabled Dad to be at home for just over two years.

S.B

13/11/2014

Care Concern Homecare

I'm very impressed on professionalism, warmth and kindness of your carers. I've also understood they're [the carers] well looked after by Care Concern.

K.M

12/12/2014

Care Concern Homecare

Dad is really enjoying his outings with 'J' who seems able to get him to walk further and take more interest in things. Mum is enjoying the respite time too.

R.M

13/02/2015

Care Concern Homecare

You run a very efficient and reliable service with some very good staff, and if we had any other choice we would have liked to keep him at home.

M.M

17/03/2015

Care Concern Homecare

Thank you for the care and support, particularly for the speedy way you were able to implement the care plan when Mum came out of hospital.

G.B

01/04/2015

Care Concern Homecare

Your help is invaluable and my husband is always left feeling comfortable.