Insurance Counselor - San Antonio

Position Description

GENERAL PURPOSE OF THE JOB

This position provides timely assessment, education, and guidance to patients regarding their insurance and the implications of different options enabling the patient to make informed decisions and ensuring insurance related issues are resolved. This position's primary focus is reducing or eliminating the amount of patient and facility liability while providing accurate and timely patient, revenue and treatment trend reporting. This position also identifies, resolves, or escalates satisfaction concerns of all patients to ensure DaVita is the provider of choice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Patient Interaction and Commercial Retention

Meets with new patient to discuss insurance assessment

Educate patient of financial rights and responsibilities

Identify and communicate effectively opportunities to better the insurance status of the patient, alleviating financial risk and burden for patient and facility

Research and communicate effectively to the patient additional insurance options for primary and/or secondary coverage

Through signed release of information, advocate on behalf of patient in researching and resolving financial issues and insurance options with employer, insurance company or other available entities seen fit

Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization, external insurance companies, and patients

Ability to explain insurance information to audiences with varying degrees of familiarity with material

Demonstrated professionalism and courtesy in responding to phone calls and emails

Demonstrated ability to work well with cross-functional groups and field operators

Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

Vision requirements

Vision adequate to perform essential duties and responsibilities of position.

PHYSICAL DEMANDS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.

Ability to hear and interact by phone clearly and efficiently.

Ability to use computer and all peripherals for extended periods of time.

No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. Normal hazards associated with business travel.

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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, age, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran status, or any other classification protected by law. For more information on applicant EEO rights, click HEREPhiladelphia Fair Chance Hiring Law click HERE

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As such, it adheres to an employment policy which prohibits discriminatory practices or harassment against applicants or employees based on race, color, religion, sex, national origin, age, citizenship, marital status, sexual orientation, gender identity or expression, genetic information, pregnancy or pregnancy-related medical conditions, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodations) or qualified Vietnam-era, disabled, recently separated or other protected veteran status