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Instructions on cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Etienne Aigner AG, Zielstattstraße 27, 81379 München, Deutschland, [email protected], Phone: 089-76993-322, Fax: 089-7607785) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or ITG-GmbH Internationale Spedition + LogistikNiederlassung München, Retouren Etienne AIGNER, Eichenstraße 11/Tor 1, 85445 Oberding, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods, if the return takes place within Germany. Please use the DHL label you can find in your parcel. In case that you didn’t get a label then please get in touch with us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. As soon as we receive your return you will get your money back. The refund is credited to the payment method with which the original purchase was made.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Delete as appropriate

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I agree that the Etienne Aigner AG is allowed to send me personalized newsletters regarding Etienne Aigner products, offers (VIP SALE) and events. In case of my consent that my e-mail address can be used for the purpose of advertising, I am aware of that my personal clicking behaviour will be tracked in order to send me relevant information tailored to my preferences. The tracking applies to the concrete clicking behaviour like for example reaction and behavioral data (opening of the newsletter, reading of content). The consent can be revoked at any time.