Recent guest reviews

All the staff housekeeping, gardeners, waiters, hostesses, bartenders
check in staff and restaurant managers went out of their way to make you feel welcome and had a smile and greeting every time you saw them.
They clearly enjoy their jobs and went the extra mile to insure that every guest had everything they needed.

Staff extremely friendly and helpful. Rooms were amazing. Food and drink tasty and plentiful. The grounds were well cared for. The beach was lovely.
My only critique is that I wish the hot tubs had been warmer.

The property is always ultra clean and the staff are all friendly and will do all they can to make our stay exceptional. I would highly recommend Excellence Playa Mujeres to anyone looking for a great experience.

Hotel highlights

Walking distance to Mujeres Beach

Free buffet breakfast

Free WiFi in rooms and public areas

Free valet parking

Mujeres Beach is a short stroll from Excellence Playa Mujeres - All Inclusive - Adults Only, and other popular attractions like Playa Mujeres Golf Club are within a couple of miles (3 km). This 450-room, 5-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a full-service spa.

Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Toscana / Dress Code, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.

Rooms

The 450 accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free bottled water are other standard amenities.

Property features

Excellence Playa Mujeres - All Inclusive - Adults Only features a private beach, a full-service spa, and 7 outdoor pools. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a 24-hour fitness center, a spa tub, and a sauna.

Need to know

Clean and prompt, everyone was friendly and great overall experience. Definitely would comeback and visit again. One problem, I just couldn’t stay as long as I wanted

By a verified traveler on Mar 9, 2020

5

Everyone

By a verified traveler on Mar 7, 2020

5

PartnerCouples

All the staff housekeeping, gardeners, waiters, hostesses, bartenders
check in staff and restaurant managers went out of their way to make you feel welcome and had a smile and greeting every time you saw them.
They clearly enjoy their jobs and went the extra mile to insure that every guest had everything they needed.

By Deb, from Boston Ma. on Feb 17, 2020

5

PartnerCouples

The food, service and grounds were amazing. No complaints, just get up earlier to get a pool chair in your desired location since they fill up fast.

By a verified traveler on Feb 15, 2020

5

PartnerCouples

Staff extremely friendly and helpful. Rooms were amazing. Food and drink tasty and plentiful. The grounds were well cared for. The beach was lovely.
My only critique is that I wish the hot tubs had been warmer.

By Steve, from Milwaukee, WI on Jan 8, 2020

5

PartnerCouples

The Amenities the service the food and staff were awesome

By a verified traveler on Dec 11, 2019

5

Friends

Amazing service! Very friendly staff. pool bar is the best!

By a verified traveler on Nov 19, 2019

5

Family

Staff were amazing! Will definitely go back! Special mention to Ofelia of Mexican Travel Solutions, you are awesome!

Location Highlights

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers free valet parking.

Check-in: 3:00 PM

Check-out: noon

Minimum check-in age: 18

Special Check-in Details

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Payment types

Kids + Beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Pet Policy

This property doesn't allow pets

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Mastercard, and Visa.

Debit cards aren't accepted. Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks and gloves, will be available to guests.

For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Individually-wrapped food options are available through room service.

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.

Registered guests are the only ones allowed in guestrooms.

No cribs or infant beds are available.

No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks and gloves, will be available to guests.

For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Awards & Affiliations

Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

EarthCheck

Promotions

Anniversary or Honeymoon Offer
Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.
Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.
Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.