yup i agree, newegg is one of the best companies, they will try to make things right. like amazon too.

NewEgg is all right; many of the manufacturers whose products they sell are not. Many companies play a game with the rebates, hoping the customers forget about them. I sent in a rebate back last year to ECS, a motherboard manufacturer, and haven't gotten a skinny dime nor any acknowledgement. They used the rebate to get me to buy their product, then left me in the lurch. However, I will say that NewEgg put things to right, crediting me the amount of the rebate after I told them what ECS had done.

btw I don't buy anything from Wal Mart let alone wi-fi service. I don't see why anyone would want to shop there in the first place. But then there's a Home Depot and several other stores right across the street from them in my neck of the woods. I haven't been to Wal Mart in years.

btw I don't buy anything from Wal Mart let alone wi-fi service. I don't see why anyone would want to shop there in the first place. But then there's a Home Depot and several other stores right across the street from them in my neck of the woods. I haven't been to Wal Mart in years.

We truly apologize for any inconvenience this rebate issue has caused you. Please send us a direct email to WeCare@Newegg.com and we will gladly investigate why you never received a response. Additionally, we will be more than happy to take care of this issue and work with you toward a resolution. We are sorry to hear about this and we look forward to hearing from you.

Best regards,

Newegg Support

Quote
from Samwise Gamgee
:

I ordered a product with $5 rebate from Newegg.

Credit card authorization/verification did not go through.

I call Newegg customer support. They help put the order through.

I was concerned the invoice date would now be outside the rebate promotion period.

Rep said he could credit me the $5 once it invoices.

He give me his direct email address. He said to email him once it invoices.

It invoices and I get an email about it. I forward him that email, with the new invoice date.

I haven't heard from him at all. It's been 2 weeks.

I ask him for an update. I do not hear back.

What do I do next?

I'm thinking to forward the email thread to their generic customer service email address.

We truly apologize for any inconvenience this rebate issue has caused you. Please send us a direct email to WeCare@Newegg.com and we will gladly investigate why you never received a response. Additionally, we will be more than happy to take care of this issue and work with you toward a resolution. We are sorry to hear about this and we look forward to hearing from you.

Best regards,

Newegg Support

Hi unemployed guy. That's a job I see a lot of on job boards, searching the internet for forum posts dissing a company brand, and then writing in defense of it and to mitigate the negative impact of the messages. I could do that pretty well, but it bothers me. However, props for identifying yourself as a paid spokesperson for NewEgg. It's the ones that don't identify themselves that seem kind of dodgy to me.

Hi unemployed guy. That's a job I see a lot of on job boards, searching the internet for forum posts dissing a company brand, and then writing in defense of it and to mitigate the negative impact of the messages. I could do that pretty well, but it bothers me. However, props for identifying yourself as a paid spokesperson for NewEgg. It's the ones that don't identify themselves that seem kind of dodgy to me.

Yeah, dodgy like some OPs on SD who pretend to be neutral about a deal or product, yet they vehemently defend the deal or product, like they're getting paid. And then they have sidekicks too, who back them up in the deal thread. And you're wondering to yourself, why the heck is this guy kissing OP's arse, like his poo don't stink. Oh, he must be in on it too. I can name names, but there is no guessing who they are on SD.

I must say, I'm pretty impressed with Newegg (if it is indeed them) to even find this thread on SD and communicate/follow-up. Props to them!

Yeah, dodgy like some OPs on SD who pretend to be neutral about a deal or product, yet they vehemently defend the deal or product, like they're getting paid. And then they have sidekicks too, who back them up in the deal thread. And you're wondering to yourself, why the heck is this guy kissing OP's arse, like his poo don't stink. Oh, he must be in on it too. I can name names, but there is no guessing who they are on SD.

I must say, I'm pretty impressed with Newegg (if it is indeed them) to even find this thread on SD and communicate/follow-up. Props to them!

Well, NewEgg is smart, is all. They are smart to monitor the internet, and smart to have their reps identify themselves, forthright and honest. And of course they have the $ to pay people to do that sort of thing.

Now companies like E-bay and E-lance are stupid. They hire people to monitor the internet, but their reps do not identify themselves as paid shills. Their reps try to act like they are regular users of E-bay / E-lance and love it and think it is the best thing since sliced bread. Then they get called out because somebody does a little bit of research and finds out what is going on. Can't get away with lying, not for long; I've always felt that honesty is the best policy. Anonymity has its uses on the Internet, but there are limitations, and I'm not sure some corporate types understand all the limitations and permutations and potential situations.

I like NewEgg in general, but what I don't like about NewEgg are the dodgy rebates from certain manufacturers, which gives NewEgg a little bit of guilt-by-association, although I will say NewEgg is responsive to complaints. They need to get firm with their suppliers and say, "Look, honor your damn rebates, or else we won't list your product."

I also think NewEgg should allow reviewers to Edit and Delete reviews, instead of keeping user reviews up for all time. Guess what? Sometimes a reviewer changes his mind! NewEgg censors negative reviews, and keeps the positive ones up for all time. That is why I no longer review anything on NewEgg.

This Thread is more than 735 days old. It is very likely that it does not need any further discussion and thus bumping it serves no purpose.If you still feel it is necessary to make a new reply you may do so.
I am aware that this Thread is rather old but I still want to make a reply.

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