The stratford branch in London tried to harass and bully me into making the exchange of contracts quicker and mocked my structural concerns as being ridiculous..actually told me the vendors would re-market the property just to spite me!! Also accused me of getting the most expensive timber/damp survey in..and a whole host of other things..I considered reporting them to the police at one point in the conversation as I felt intimidated and threatened..they act more like loan-sharks than estate agents and I would not even spit on them..