IBM called in to deal with Netbank issues

IBM was brought in by Commonwealth Bank of Australia last week during its Netbank problems to rectify a software issue.

(Credit: Commonwealth Bank)

IBM was on the scene throughout the week to deal with an issue
customers were having with the bank's online portal Netbank where
they couldn't view their transaction histories in the way they
normally did, according to a spopkesperson for the bank.

Instead of just being able to see past transactions easily by
clicking on accounts via the home page, customers needed to do a date
search to see the information. The problem, which was software
related, was rectified on Sunday, the spokesperson said.

The spokesperson wouldn't comment further on what this meant to
its relationship with the supplier or if any other companies were
involved. "We're not going to discuss our relationships with our
suppliers," the spokesperson said.

The software glitch had come as the bank
was battling with other problems. Unusually large volumes of people attempted to log on and
carry out transactions for the end of the financial year.

The volume of traffic, a higher than normal proportion of which
was suspicious and needed to be quarantined, had forced the bank to
take Netbank offline three times on Monday to deal with the issue.