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FAQs - General

Find here information about applying for General opportunities at Shell.

Contact

I have a customer question or complaint - whom can I talk to?

In order to make a customer complaint or ask a question about our products or a specific Shell station, you can contact Shell in your country by looking up the contact details of the local Customer Service Centre on the country website.

Applying with disabilities

Shell is an equal opportunities employer. If you have a disability, long term health condition, or an injury that could require adjustments or accommodations to either the facilities or the application process, you would have the opportunity to indicate state this while filling out the application form itself. For any follow-up queries or additional support, during the application process (after you have submitted the application), please contact us at careers@shell.com.

Fraud

I have received a message from a Shell company saying I have won a prize is it real or a scam?

Everyone who is offered employment from a Shell company, whether directly or indirectly, is always required to go through a formal recruitment process. There have been incidents where fraudsters pretend to recruit on behalf of Shell or where people claim to work for, or be affiliated to Shell.

One way to recognise their scam emails is to check the email address: because these mails are usually not sent from a Shell email account they often do not end with "@shell.com" but for example "@yahoo.com" or "@hotmail.com". Very often they also use poor English or, at some stage, request money from the recipient.

We recommend that you do not respond to these scam emails or any email you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.

I have received an email with a job offer from a Shell company - is this real or a scam?

Everyone who is offered employment from a Shell company, whether directly or indirectly, is always required to go through a formal recruitment process.

There have been incidents where fraudsters pretend to recruit on behalf of Shell or where people claim to work for, or be affiliated to Shell. One way to recognise their scam emails is to check the email address: because these mails are usually not sent from a Shell email account they often do not end with “@shell.com” but for example, “yahoo.com” or “hotmail.com”. Very often they also use poor English or, at some stage, request money from the recipient.

We recommend that you do not respond to these scam emails or any email you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.

Miscellaneous

Applying with disabilities

Shell is an equal opportunities employer. If you have a disability, long term health condition, or an injury that could require adjustments or accommodations to either the facilities or the application process, you would have the opportunity to indicate state this while filling out the application form itself. For any follow-up queries or additional support, during the application process (after you have submitted the application), please contact us at careers@shell.com.

What are your compensation and benefits?

We'll make every effort to provide the kind of rewards and benefits that will complement your own particular lifestyle and needs.

Placements

Modern Apprenticeships (UK ONLY)

We no longer recruit directly for these positions but sponsor an organisation called Cogent (formerly Opito) along with other major oil companies.

Excellent opportunities are available for motivated young men and women to pursue careers as Electrical, Mechanical, Instrumentation or Process Technicians within the Oil and Gas industry.

The industry is offering training places to school leavers and students from further education colleges.

You must be over 16½ and below 21 years of age at the start of the program.

You must have at least GCSE grades of A, B or C (or equivalent) or in Scotland, Standard Grades at level 1, 2 or 3 (or equivalent), in Mathematics, English, and double science or two from Physics, Chemistry or a technological subject by the start of the programme.

An application form can be obtained by downloading one from the website.

New gap year placements (UK ONLY)

Shell sponsors an organisation, along with other technological companies, called the Royal Academy of Engineering, “Year in Industry”.

They have an informative website and detailed information about what is on offer and how to apply. There are also contact details for regional offices where you can pursue further enquiries.

Pre Uni placement/work experience (UK ONLY)

There are a variety of graduate careers on offer in commercial, technical and IT fields. Our website has information about different careers options at Shell.

You will also find details of how to apply for a placement or for a graduate career at Shell, and an online application form that you can complete:

Please note, we do not offer any voluntary work placements or any work experience other than placements for undergraduates at University.

I would like to work at/or run a service station. How can I apply?

Recommend that you review the information on the local retail sites or contact franchise holders directly for more information.

For those with interest in working offshore, we also recommend that you contact your local Shell operating country in question; these addresses are available from our website.

How can I hear about jobs available in more than one country?

This website provides a global overview of the opportunities and potential career journeys available at Shell.

You can also find out more about Shell's activities and career opportunities in a particular region or country through our Country Careers Sites.

New experience ad hoc vacancies (UK ONLY)

Unfortunately, we no longer accept unsolicited applications.

We do advertise a number of current vacancies on our website please feel free to check out these vacancies, which are regularly updated, and to apply directly to any positions you feel suit your profile.

Alternatively you can register for a job alert in the job search section of the experienced jobs pages.

Stanlow Vacancies (UK ONLY)

We use an agency called MDA for all vacancies, technical and commercial.

Please call them for further information or email your CV to MDA. Alternatively, you can register your details with them and your interest in working in Shell in your preferred region.