Co-op Membership

How to make a complaint

By phone, email or post

If you wish to make a complaint regarding the service you have received from us, please contact us by one of the following methods:- By phone - 0800 083 6301 (lines are open, Monday to Friday 9am - 5pm).

For urgent enquiries outside of these hours, please call our support team on 0800 289 120.

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The Funeral Plan contract is made between you and Funeral Services Limited (30808), a registered society under the Co-operative and Community Benefit Societies Act 2014 whose registered office is at 1 Angel Square, Manchester, M60 0AG. VAT registered 403 3146 04. The Co-operative Funeralcare is a trading name of Funeral Services Limited. Part of The Co-operative Group.