Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Serv Read full description...Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.

DISGUSTING AND POTENTIALLY DANGEROUS !!!!
I would rather hand my house back to the bank then deal with this company.
I rang 2.5 years ago to enquire about a property for a relative nothing came of it so thought no more of it. Last week I rang to make a general enquiry, I specifically said it was general and said I didn't want to give my name. Within 3 minutes of putting the phone down I received an email with the property details thanking me for my enquiry.
This was the cause of an argum... read full review

From the outset there was a deceitful undertone with this Estate Agent. Initially when Dewi Caughter drafted the contract he left in the the inital 16 week sale period. I was explicit in that no period would be needed as they were the second agent to market this property (Winner takes all). He clearly didn't appreciate being picked up on this. Secondly he denied valuing the inital sale value and stipulated that it should sell 8 months later at £35k below the original amount that... read full review

Avoid this estate agent at all costs!!! quick enough to take your custom but they are all full of hot air... They said I would sell my property in 8 weeks, that was the valuation Manager Stephen Ward. I would have 10 viewings a week, I was told by Gina from the Bolton branch. This did not happen, I had a 8 week rolling contract with Farrell Heyworth they tried telling me I did not when I had the contract printed out in black & white. I terminated the contract after 6 weeks. Do not use this ... read full review

Comment on agent fees

Very bad fees expensive I am very glad I terminated my contract I am now going with another estate agent. The fees are day light robbery for the service they provide.

Dear Sir/Madam,
I'm sorry you were disappointed with the service you received during the time we marketed your property. At Farrell Heyworth we take all feedback from our clients very seriously. I would be grateful if you could contact me with your name and the address of the property you instructed us to sell so that I can investigate this matter further to marketing@farrellheyworth.co.uk
Kind Regards,
Laura Gittins
Marketing Manager
Farrell Heyworth ...

Took them nine months to find me a rental tennant, all other comments here confirm their bad practise. Today this set of numpties sent documentation with all my personal details including my signature, and my bank account details as an email attachment. ANY IDIOT KNOW EMAIL IS NOT SECURE - but obviously not this one!... read full review

Dear Sir/Madam,
I'm sorry you are dissatisfied with the service you have received when letting your property. I have attempted to investigate this matter on your behalf and I believe you are in the process of speaking to my colleagues. If you do wish to contact me further regarding this matter you can reach me at marketing@farrellheyworth.co.uk
Kind regards,
Laura Gittins
Marketing Manager
Farrell Heyworth ...

We should have known how efficient Farrel Hayworth were going to be when Daniel Proctor failed to show for our valuation appointment- some confusion with the office calender. When he did show we were so thrilled with his valuation and offer to reduce the commission we signed up.
After months of viewings (where the agent was late, failed to show or demonstrated a profound lack of knowledge of our property or the area) we finally sold at £19k less than the original valuation.
Our biggest... read full review

Comment on agent fees

Fees calculated on original valuation are unethical and give no incentive to value realistically or sell quickly.

Today my wife and I had the misfortune to try and view a property advertised for sale in Southport by Farrell and Heyworth. we made a formal appointment, and even received a text message at 11.15am, confirming the date and time of the appointment at 11.30am!!
We waited until 11.45, then decided to phone the local office. my wife spoke to someone in the office, who could not explain what had happened, and proceeded to accidentally cut the connection with my wife. He did fotunately phone back and ... read full review

Dear Sir,
We apologise that you have had a less than satisfactory service when attempting to view a property. Customer service is extremely important to us and we would be grateful if you could provide us with more information about this matter so that we can conduct a full investigation into what went wrong so we can ensure it cannot happen again. Please email marketing@farrellheyworth.co.uk with your name and the address of the property you were hoping to view.
Kind regards,
Laura Gitti ...

DON'T USE THIS COMPANY EVER!!!! Don't know where to start to explain the uselessness that is Farrell Heyworth, We are in the process of a no chain sale and we are 8 months down the line and are still no nearer to completion - yes that's right I did say 8 months!!! The lack of communication is breath-taking, the inability to keep a customer informed is unbelievable. Listing a property for sale with no reference in it that the garden doesn't actually belong to the house must go against profession... read full review

Disappointing from start to finish. Over valued our property then rushed us into making a decision. The description on Rightmove was extremely vague and we had to pretty much tell them what to write. We had very little interest and felt like Farrell Heyworth were doing little to help. When we did have viewings we had to chase them for feedback every time. When we did speak to them there was a different lie every time, and even told us there had been a viewing while we were on holiday when we kne... read full review

Terrible attitude. Viewed a property then received calls for feedback (although this was clearly given to the estate agent on the day) which I couldn't take due to being in work, so I emailed. Then got a stroppy message saying if I didn't get back to them they wouldn't let me view the next property arranged, which by the way, they were doing me a favour with because it was at 530 (um....most people work 9-5, do you really think people should take time off work to do viewings?). When I rang to c... read full review

Hi Laura
Thanks for the response, I appreciate it.
There was no
Misunderstanding though-I was very clearly told that unless I gave feedback I could not do another viewing, that I had not given feedback when I had, and I was also told that a 530 viewing would be within the estate agents personal
Time and therefore was being done as goodwill.
thanks again. ...

Absolutely appalling service to us as potential tenants. Dealt with four or five different staff and none were ever able to deal with the simplest of questions about particular properties or even their own fees. Shown round a property that was clearly not ready to let covered in mildew and nobody had any understanding of what was required to sort it. Lost count of the times they said, Oh I don't know...I'll have to get back to you on that. Thankfully the process of completing the application in ... read full review

Comment on agent fees

Terribly high. Higher than prestigious Bath agents. £100 guarantor fee, double fees for two people (even if they are a couple). Online it says £700 applicant renewal fee which though clearly a mistake, the staff member thought was the actual amount you would pay after 6 months to renew your tenancy.

We're sorry you were dissatisfied with the service you received when viewing one of our properties to rent. As we do not have your full name or the property address we are unable to investigate this matter in full or comment on specific details about the property which you have mentioned. If you could contact our branch to discuss this further we would be grateful.
With regard to some of the matters referred to in your review. We would not advise any potential tenant to make any arrangements ...

I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me.
Disgraceful customer care & I'm not surprised in the slightest to read all the other poor reviews.
I am disgusted.... read full review

Dear Ms Norfolk,
I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We take customer care very seriously and if you feel there are still outstanding issues can you please contact me as a matter of urgency at lauragittins@farrellheyworth.co.uk
Kind regards,
Laura Gittins
Marketing Manager - Farrell Heyworth ...

What a terrible agent and landlord! On several occasions I have been left with no hot water and heater - worse being over one week, from Easter Friday, with the same issues reported prior. Neither the agent nor the landlords would compensate me for the failure especially because it happened during, after and at Easter! Third issue reported, boiler unit box is unlike anything I have ever seen , and nearly fell on me due to screw left loos for access, and after explaining needs fixing back, I ... read full review

Disgusting company. Rented our first house with these clowns and had rubbish service throughout. They wouldn't come round to sort out things that were broken and we had to live in a house invested with damp which attracted all sorts of critters which was wasn't nice. Nothing was done about the damp all they did was paint over it and pretend the problem was sorted but you don't need a genius to know that painting over it solves the issue. The people who worked here were utterly useless and rude a... read full review

Matthew the Manager at Poulton is very nice and helpful. However it's coming upto my 16 wk contract and NO sale evolved :-(. I have only given 2 stars purely because of the lack of feedback and communication from the office such as returning calls. Just one of the unlucky ones I suppose. Thanks for trying though.ðŸ–’... read full review

Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ago they still haven't been uploaded!!! The first viewing was full of confusion! The viewer booked through the Blackpool office who contacted me. I suggested dates only to be contacted by ranting ex husband screaming at me for not... read full review

Comment on agent fees

Dear Ms Dykes,
Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale of your property is being conducted in the professional manner in which all our sales are dealt with. However, we aim to satisfy all our clients expectations and as a current customer we would urge you to speak directly to your local branch to assist us in resolving any outstanding issues you may have ...

They are very nice to until you sign that contract (in which they do not explain) and then the communication is terrible.
When I asked if my house had any interest they replied with 'I don't know I've not checked me emails all day'.
I want out of my contract and they are all ignoring me. They move all your stuff to take pictures and don't put it back, it was a rushed job. The listing on rightmove was wrong and it failed to appear on zoopla.
I've tried countless times to communicate w... read full review

Comment on agent fees

*my complaint has not been taken into consideration*.
My partner and I was told that after 28 days if there's no sale there's no fee with the right to cancel. But the fine print of the contract (and worded terribly) means 20 weeks plus 28 days (it took the manager 2 weeks to explain this to me). The sales guy sat in my front room, did not explain the contract and asked me for a 'quick signiture'. As part of my complaint I wanted the cancellation fee to be removed but I was told 'I'm making ex ...

Worst experience ever. The surveyor turned up wrong time and went straight back without phoning. Never confirmed time right on first place. Re-scheduled and the surveyor from Morecambe old guy with attitude came did survey with arrogant behavior. Do not know how to talk to people. Extremely bad behavior. I will make an official complain about that old person. I would never recommend Farrell Heyworth to anyone.... read full review

Dear Mr Solanki,
We're sorry to hear you were dissatisfied with any part of our service, We're keen to look into this matter further but require the property address to conduct a complete investigation.
We would be grateful if you could contact our Morecambe branch and provide further details so that we can continue to investigate this matter.
Kind regards,
Laura Gittins
Marketing Manager
Farrell Heyworth ...

I found the staff extremely pushy and unhelpful. Also felt that with being a young first time buyer we wasn't taken seriously.
Nearly four weeks later, the for sale sign is sat on our drive after emailing and phoning the branch.
Wouldn't be recommending to family or friends.... read full review

Dear Danielle,
We're sorry to hear you were dissatisfied with some aspects of our service. We have now investigated the matter further and feel that we have acted in a professional and timely manner on our clients behalf during your purchase of their property.
The vendors of this property were subsequently purchasing a new build property, this meant that we were instructed to complete any purchase of the property within a 6 week timescale which was communicated to you when your offer on ...

NEVER again would I use this joke of an estate agents! Currently both buying and selling through them and they have been awful! its taken nearly 6 months and still no where near moving! Their Mortgage advisor is terrible and the solicitors they use! 1 Word of advice to anyone thinking of using them! STAY AWAY!... read full review

They advertise a branch in liverpool road birkdale which i spent half hour looking for only to find it does not exist. Lost my business. Con artists.
Also they dont have the 21 offices they advertise. Just put my house on the market with a better agent for better fee.... read full review

Comment on agent fees

Dear Mrs Rimmer,
Thank you for taking the time to draw to our attention that some of our historic marketing material is still in circulation. We closed our Birkdale branch some years ago and operate in the area from our branch in Southport. You are also quite correct that we have 18 branches in our network rather than 21. We're sorry you have experienced any inconvenience.
We would recommend that anyone wishing to check the address or opening hours for one our branches goes to www.farrellhe ...

Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a year, that it was sold then it wasn't then it was etc, it was still on their web site until a couple of months ago Sept 2016) So made a offer on a property in Poulton on a sealed bid basis, FH never got back to me to let me know how my bid was, only on phoning, when ... read full review

Dear Mr Birch,
Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning.
Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you.
Please feel free to call me on 01253 886000 and ...

Incompetent team.
Spoke to Chris regarding a viewing. I had earlier sent a request for a viewing and received a reply back saying they would speak to the vendor and get back to me. They didn't. Clearly didn't want my business. I had left it a week too.
Then rang and spoke to Chris who was apologetic. Promising to sort it. He leaves a voicemail later on the same day regarding a possible viewing the next day. Faith restored. Before I even manage to ring him back he rings again. Viewing booked ... read full review

I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the appl... read full review

Comment on agent fees

£150 for a near 3 month turnaround on an application seems ridiculous.

Dear Mr Merivale,
Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.
All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.
Communication with our clients is very important to us. Our lettings team are constan ...

called to book a viewing last week spoke to a woman who said she will attend the viewing. No one turned up????
Called again while at the property just called out??? Dont think this agent works after 1pm on a Saturday?
Poor young inexperienced staff. Wouldnt reccomend.... read full review

Very disappointed. Viewed a property * on 29th of September I paid the fees and provided all the documents I knew that will be needed, even last 6 months of bank statement for both applicants,knowing that this will speed up the income references. After that nobody called me to give updates regarding my application, even I've called the weekly and send to the agent Emma Bedford and to the management department. No calls back and no email replies. WHY? After 2 week I've paid the fees the reference... read full review

First experience with this company and feel so let down! Arranged a viewing today 12pm. Had a missed call from them at 10.14am so tried calling back a couple of times but nobody answered. At 11am I received a text message confirming veiwing. Drove from Crosby to Southport. When nobody had showed by 12.10pm I called them and they told me the appointment had been cancelled. So why didn't they answer my calls earlier and why send a text confirming? Explanation! "OH the texts are automated!&quo ...

Wish I had read the reviews first. Communication virtually non existant. I thought a big north west specialist would have been more on the ball, sadly not. Going to move onto IMove , seems like they have 'sold boards all over the Fylde area. FH boasted of a sale every 45 minutes, it seems now it is every 3 hours, not great considering the amount of branches they have. They are meant to have an out of hours contact available, sadly no reply. Only given two stars instead of one because the br... read full review

Hi David, Thanks for getting in touch. Customer service is very important to us and as a result we take all feedback very seriously. I would very much like to investigate this matter further, however without your surname or a property address I am unable to do so. If you would like to discuss this matter further please contact my colleague Matthew Hankinson - Branch Manager on 01253 886000. We'd appreciate the opportunity to follow up on your concerns.
Kind regards,
Laura Gittins
Marketi ...

Absolutely appalled at the service I have just received at this branch. Booked an appointment time for an open house at a property. Got there 5 minutes early, waited with another family for half an hour only to be told they'd had enough viewings so the keys had been posted and the agent had left!! Apparently I was not on the system even though I'd had a telephone conversation with a woman about it. In which case she did not do her job properly either. I had to come from the other side of town an... read full review

Dear Mrs Henderson,
We are sorry if any inconvenience has been caused to your self due to your difficulties in attending our open house viewing.
As per our clients instructions we held an open house and asked all interested parties to contact the office prior to the viewing to register and book their time slot.
All pre-registrants were called that morning to confirm their viewing and time slot. 7 Viewings took place and were conducted by myself as branch manager.
I have been unab ...

2 Star Review

Sep 22,2016

By: 'J Harrison'

Sep 22,2016

Branch: Garstang, 7 The High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PR3

Made an apptmnt for a Thursday. Told it had been booked for Friday. Apptmnt was definitely made for Thursday to fit in with my schedule. When I rang to check where they were it took 10 mins for someone to answer. I did get an answer message saying I would not be charged for being kept waiting - so that's alright then.... read full review

Dear Ms Harrison,
We're sorry there has been some confusion with your viewing and that you have had some difficulty getting in touch. I have asked my colleague to telephone you today in the hope that we can re-book a viewing at your convenience.
If you have any further queries please don't hesitate to contact either myself or one of my colleagues in branch at 01995 600666 ...

Farrell Heyworth is probably not the most reliable agent.
1) When I went to view the property, I told the agent about certain factors which might affect my application. He/she got back to me saying that it would not be a problem, and for me to pay the fees and submit my application, only to have it rejected because of the factors which I was told were fine. Managed to sort things out a couple of weeks later, but in hindsight that should have been some sort of foreshadowing.
2) There was a... read full review