First thing is first, ZALA is incredible. Their hair is thick from the top all the way to the tips. My natural hair is to my collar bones and VERY THICK so I was worried that it wouldn't be as thick on the ends as every other brand I have tried (sorry not sorry!). The soft silly quality lasts so long. I have actually out grown my hair extensions after 2+ years of wearing them every single day. They are still in better quality than most I have bought brand new! I have literally tried them all...... Nothing compared to ZALA. Here I am almost 3 yes later looking at the 26" clip ins for a more glamouris look. People will definitely notice you rocking ZALA extensions and 5/5 people think they're my natural hair which was one of my favourite parts. Compliments everywhere you go. I never write reviews but ZALA totalllllly deserves one. Thank you ZALA for being so amazing and finally satisfying my hair needs! Xxxx
Review by Jazz /
(Posted on 11/23/2016)

So firstly this colour is great, its such a natural shade of black they blend so well with my natural roots and look beautiful on.its really hard to find thick extensions for my lebanese hair, but these are beyond thick. I wish they had pony tail hair extensions that would be super fun, but I normally only wear my extensions at festivals anyway. Although on you tube i learnt how to master the perfect hair extension pony tale with really cute curls to it. 8.5/10 experience, really love you guys zala.
Review by Charlotte /
(Posted on 8/17/2015)

Long, Luscious and Thick. That is the way I can describe the 26 inch 265gram set of clip in hair extensions from Zala. Not only do you get a great thick set of hair, but you get just a tad more than what you pay for, which is already an amazing bargain. I measured my hair when it first arrived and noticed that some of the wefts had hair just a tad longer than 26 inches. Even though they were bluntly cut, when the instal was complete, the blending was so perfect you couldn't even tell. They looked like they had soft layers in the hair. Amazing. Thick from weft to tip. They do tend to friz, but a light oil application is best because long hair is harder to control than shorter hair.

After reading the reviews, watching the YouTube videos and reading the blogs, I was convinced that purchasing a set of my own was going to be a good investment decision. I wanted long lengths, so i was so ecstatic when I purchased the 26 inch clip in set because other companies just didn't have the right amount of grams for longer lengths, but Zala's were perfect and matched evenly with the length of the hair to the weight of it.
The natural texture is amazing as well, the hair has a beautiful wave to it. They take heat great, not too hot but perfect curling temperatures would be medium to low heat, they curl even on my lowest setting and never fall flat. One of the best sets I have ever had. Cannot wait to get the tape extensions for summer vacation.
Review by Mark /
(Posted on 6/7/2015)

I first saw this brand on Instagram through a few girls I know that were wearing them.
I stalked them out for about two months and every picture they posted look beautiful. Real customers styling them at home so you know there wasn't a hairstylist making them look amazing, they just were!

Everyone had super thick locks and beautiful waves and I just had to be apart of the trend.
I was nervous about colours but the staff at ZALA made me feel at ease with a pro recommendation and some top advice.

I literally got them the morning after placing my order and didnt even pay for postage. Following Zala's every action for 2 months was well worth it and im so glad I went with the purchase.

Not a regret in sight and now some beautiful hair extensions to rave about :)
Review by emma R /
(Posted on 9/16/2014)

I usually struggle with my hair shade as it is not blue black and not dark brown its like in between!
I have finally found my perfect shade which is like the very darkest brown hair colour. No more dying hair extensions for me woohoooo!
Review by Amanda /
(Posted on 3/18/2014)

Got to wear my ZALA hair for the first time last weekend and I was beaming with confidence! The extensions are thick from top to bottom and I looked like a celebrity! I took them to my hair dresser for a blow dry and she was obsessed with them too!

They looked really nice and I cant wait to wear them again. Thanks for all your help
Review by Claire /
(Posted on 9/23/2013)

I read the reviews, I watched the YouTube reviews, I asked around, and all I got back was good feedback.

I placed my order and received my extensions in record time! Unfortunately the colour was a little off, so I sent them back for an exchange and the new colour is perfect! really great product so I thought I would join the review gang and post how much I love the ZALA brand :)

Thanks to all the girls who posted their review to help me go with the purchase of these :)
Review by Katy /
(Posted on 9/23/2013)

5 PIECE SET DEMO VIDEO W/ BEFORE & AFTER

9 PIECE SET DEMO VIDEO W/ BEFORE AFTER

ZALA CLIP IN EXTENSIONS - Quality / Application / Care / Lifespan

How long will ZALA Clip in's take to apply?

ZALA hair extensions have been designed so they can quickly and easily be applied within a couple of minutes. Please click the read more link for our full page regarding hair extension application and video's demonstrations. Read More..

What is the difference between the 5 and 9 piece Clip in sets?

At ZALA, we have two main sets to choose from, our 5 piece set is designed for thin/fine hair or customers who want to add a little bit of thickness for that natural, everyday look. Our 9 piece sets are designed for customers with medium-extra thick hair and allow you to add an amazing amount of volume and thickness. Please click the read more link for our full page comparing the two choices.Read More..

What quality of hair does ZALA use in the Clip in range?

At ZALA, we are extremely passionate about hair! We only supply the highest grade and best thickness composition of hair on the market. Have you experienced hair extensions which go super thin towards the ends? This is due to a poor composition of short to long hairs used. At ZALA, we focus on the end result which is making your hair look amazing. We use AAA grade Remy human hair sourced from Indian temples. All sets are double drawn and triple wefted for thickness to the ends. You can expect silky, soft , healthy hair. Our quality is our reputation, and our reputation speaks for itself.

Do you have a product price list for me to compare the Clip in range?

Yes we do! Please click the read more link to be taken to our page which shows all ZALA hair extension products with their respective prices.Read More..

Why should I choose ZALA Clip in hair extensions?

ZALA is the Clip in market leader, & for good reasons. The ZALA hair extensions brand is a team of extremely passionate and knowledgeable staff. We LOVE everything about hair. From help and advice choosing your length, shade and thickness, following your tracking of your item, and after sale advice and tips. We are here to help! We use fantastic hair for an amazing end result, whether it is for a special occasion or everyday wear, ZALA hair will be there to make you look your best!

Our quality is second to none. All sets are triple wefted and double drawn to ensure the highest quality product is sent to you every time. Our sets have been carefully designed from years of experience. With over 23 shades & lengths ranging from 14-30 inch, there is always a colour for you. We also offer quick & easy colour swaps within 30 days, so you can order risk free! Contact us for any questions today via Facebook or Email [email protected]

How long will my ZALA Clip hair extensions last?

ZALA hair extensions are made from the highest grade of Remy hair on the market. How long your product lasts depends on how you treat and use the product. Please click the link read more link to see our full page on how long you can expect your hair extensions to last. Read More..

What are Remy hair extensions?

Remy hair extensions are the highest grade of hair used in the industry. Remy means the hair cuticles are aligned to ensure the set feels silky, smooth and remains knot and tangle free. Click the read more link link to read our full page which explains Remy hair extensions in detail.Read More..

What lengths are available in the Clip in range?

We want to cater for all hair types and style preferences. We offer 14" which is considered a mid-length, 16" 20" which is considered long, 24" and 26" which is considered extra long. We also have recently launched our amazing 30 inch sets which are super thick and silky, these are for true long hair lovers. If you need advice on the best length for you, drop us a facebook message!

What is the difference between synthetic hair extensions and human hair extensions?

The difference in quality is significant. At ZALA , we only work with human hair extensions, and believe you should to. For a full list of reasons and comparisons, please click the read more link for our full page regarding this question.Read More..

Should I wash ZALA clip in hair extensions?

ZALA hair extensions can be washed, just like any other high quality hair extensions. Please note that washing does shorten the life of extensions as they do not receive natural oils from the roots and scalp. Please click the read more link to be taken to our full page regarding washing your hair extensions.Read More..

Can I dye/tone, cut, curl & straighten ZALA hair extensions?

ZALA hair extensions are made from 100% human hair. This means they can be treated just like your own natural hair. They can safely be trimmed, curled , straightened, dyed & toned. Visit #zalahairextensions on Instagram to see thousands of amazing photo's showing shades and colours customers have dyed their sets. For full policy & more info including a how to dye video, visit the following page Dyeing & toning ZALA hair

What is your returns/exchange policy?

At ZALA, we offer a 30 day money back guarantee if you are not 100% satisfied with your product, we also offer a very quick and easy colour exchange. Please visit our customer service page for full details regarding returns and exchanges.Read More..

Does ZALA hair extensions offer wholesale options for salons?

Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

Where can I find reviews for ZALA Clip in hair?

We have YouTube beauty gurus and real customers reviewing our sets all the time, visit our clip in hair extensions reviews page to watch video's of real customers, or search ZALA hair extensions in the search tab on YouTube. Don't forget to check out instagram and search #zalahairextensions for real customer photo's which have been sent in! @zala_hair_extensions Still can't find an answer to your question? Simply Contact the ZALA Team and a friendly customer service assistant will help you out within 12 hours!

Should my ZALA clip in's shed?

Shedding is very normal with hair extensions, just like your own hair. Some shedding is to be expected when you first open up your set and brush it through in the first one or two wears however this should slow down from then on. It is due to excess hair which was not 100% secured in the making. We allow for 3-5% hair loss in the weight of your set. If you feel there is excessive shedding in your set, please feel free to contact us!

What happens if a clip comes loose or falls off?

In rare cases with clip in hair extensions, the clips can come loose and sometimes even break. Never fear, these can be replaced or re-attached very easily. You will need a needle and thread, scissors and a spare clip if it is broken, two spare clips are included with all ZALA sets. Stitch a few notches through the holes in the clips and create a knot to secure them. the more stitches you do through each hole, the more secure it will feel. Watch our video below and copy the steps!

What quality of hair does ZALA use for tape hair extensions?

At ZALA, we only supply the highest grade of tape hair extensions on the market. The ZALA tape hair extension range is made from AAAAA grade European Remy Hair. The entire range is made from 100% Human hair and are double drawn to ensure super thick sets from top to bottom. You can expect silky & soft sets with thick & healthy ends.

What quality Tape/adhesive does ZALA use & how long does it hold?

At ZALA, we use the highest quality Tape adhesive on the market. The tape itself is made in the USA and has a blue backing. Once the tab is removed, the tape is clear & undetectable. The tape has a very strong hold and will will remain applied for 8 weeks until they need moving up/re-taping. The tape's will hold even during sport, swimming, showering & washing.

How long will ZALA Tape hair extensions take to apply?

ZALA tape hair extensions have been designed so they can quickly and easily be applied within 30 minutes. Watch the below video to see 40 piece's of ZALA Snickers #4/12 / 20 inch applied

What lengths are available in the ZALA tape range?

ZALA Tape extensions are available in 16" which is considered a mid-length, 20" which is considered long & 24" which is considered extra long. A general guide is that 16 inch will sit around your bust line, with 20 inch a hands length below that. You can expect 24 inch to sit around your waist which allows amazing flexibility for waves and curls whilst still maintaining length. If you need advice on the best length for you, drop us a facebook message or email [email protected]

How many piece's of ZALA tape extensions do I need?

For most customers, we recommend using 40-60 piece's, depending on your needs and the style you want to achieve. For thin/fine & medium thickness hair, 40+ piece's is optimal. For medium-thick hair use 40-60 piece's. For those wanting super volume or with very thick natural hair, 60-80 piece’s is ideal.

How long will my ZALA Tape hair extensions last?

ZALA tape hair extensions are made from the highest grade of European Remy hair on the market. How long your tape extensions last depend on how you treat and use the product. With correct use & care, they will need re-taping every 7-9 weeks and should last 3-12 months. Please click the link read more link to see our full page on how long you can expect your hair extensions to last. Read More..

Can I re-use/ re-apply my ZALA tape hair extensions?

Yes! ZALA Tape hair extension can be reapplied, with sets lasting from 3-12 months. As we only supply the highest quality hair extensions at competitive prices, ZALA tape hair extensions are designed to outperform inferior brands and save you money in the long run. We sell all the accessories needed for removal & re-application.

Can I dye/tone, cut, curl & straighten ZALA Tape hair extensions?

ZALA hair extensions are made from 100% human hair. This means they can be treated just like your own natural hair. They can safely be trimmed, curled , straightened, dyed & toned. Visit #zalahairextensions on Instagram to see thousands of amazing photo's showing shades and colours customers have dyed their sets. For full policy & more info including a how to dye video, visit the following page Dyeing & toning ZALA hair

How do I remove my ZALA Tape extensions?

The ZALA team has created a specially designed adhesive solvent that includes natural ingredients to help remove your tape's safely, quickly and effectively. The whole process of removing your tape's will take about 20-30 minutes and does not require a professional. Email our team for further assistance : [email protected]Click here to visit the ZALA solvent page

Will tape extensions damage my natural hair?

ZALA tape hair extensions provide a semi-permanent hair extension method that is non damaging, lightweight and comfortable once applied in the hair. They lay flat against the head, and are undetectable once applied to achieve a more natural look. ZALA tape extensions require no heat or damaging glue, and can be easily removed with our Tape Adhesive solvent.

Does ZALA hair extensions offer wholesale options for salons?

Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

AUSTRALIAN - Shipping / Exchanges / Tracking / Refunds

What are the shipping times for Australian orders & how much?

All hair extension orders at ZALA receive free post Australia wide. This service is standard AUS post E-parcel and takes 2-5 business days. Tracking is provided via email. At checkout you can select express for $9.99 which takes 1-2 business days & 2-3 business days for rural areas. Cut-off time for same day dispatch is 1PM EST

How do I track my order?

Excited to see your extensions make progress in transit? We understand! When your order is shipped, Australia post will begin sending email tracking updates to the email you included in your order details. You should be updated when your order is picked up, is due for delivery & finally when it is delivered. To see live tracking, visit Aus post Tracking & enter your tracking number. If for any reason you have not been provided your tracking , email [email protected] with your order name or order number and we will get back to you within 24 hours

The colour I have received does not match, how do I swap?

We understand choosing your colour can be hard! Don't worry! With our Quick & easy colour swap you will have your correct colour to you within days. Simply visit our customer service page and scroll to the bottom for our full section regarding swapping your colour. The only cost is the cost of postage.Read More..

Can I pickup my order from the ZALA warehouse?

All ZALA orders are sent through Australia post. Pickup is available for large wholesale customers only. This model allows ZALA to keep our prices low as we operate on a high volume & low margins. If you need your extensions in a hurry, choose express and for most parts of Australia you can expect them within 24-48 hours.

Can I return my order for a refund? Do fees apply?

We are confident that when ordering from ZALA, you will join hundreds of thousands of satisfied customers. If for any reason you need to return your goods, and a exchange is not suitable. Then you can return within 30 days for a refund. Refunds are calculated as the total order amount, minus shipping incurred by ZALA & also minus a $15 refund fee to cover costs of the process. The product hygiene tag must be in-tact around the product and they must be returned in un-used condition. For full policy, Visit the Customer service page

WORLDWIDE - Shipping/ Exchanges / Tracking / Currency / Taxes

How can I change the currency of the ZALA site?

ZALA ships worldwide! Simply click your flag/currency from the top left hand corner or select your currency from the drop down next to all products. On the checkout page, it will display both a AUD price & also the price of the other currency you have selected to reduce confusion.

What are the shipping times for countries outside Australia?

ZALA ships worldwide with tracking. We have 3 shipping options for international customers which are all mentioned in detail on our "Customer service" page. We have express options which can get our products to any part of the world within 4-5 business days for approx $14 USD and also a cheaper 8-10 business day service for $10USD.

How do I track my order?

Excited to see your extensions make progress in transit? We understand! Once your order is shipped, Australia post will begin sending email tracking updates to the email you included in your order details. You should be updated when your order is picked up, is due for delivery & finally when it is delivered. To see live tracking, visit Aus post Tracking & enter your tracking number. If for any reason you have not been provided your tracking , email [email protected] with your order name or order number and we will get back to you within 24 hours . For USA customers , you can also enter your tracking at USA USPS TRACKING . For UK customers you can also enter your tracking at PARCEL FORCE UK TRACKING

What about customs duties / import taxes if I am not from Australia?

We rarely have an issue with customs, and our team has been sending extensions to our lovely customers for years. You can be assured we will do everything we can to ensure you pay as little tax/ customs duties as possible. 90% of the time, our packages do not require any customs/duties to be paid, it is however, the customers responsibility to pay any taxes/import duties. USA orders under $1000 are import tax free due to the trade alliance between AUS & USA Please contact our team if you would like to check with us before you order about your country and import tax you may be subjected to.

Does ZALA hair extensions offer wholesale options for salons?

Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

Payment / Security

What methods of payment do you accept?

We accept Visa, Mastercard & Paypal for all customers worldwide. Australian customers can also pay via Bank deposit / Bank transfer. We use 1028bit SSL encryption which is the highest level of internet encryption available to online companies.

USA Customers: If you are experiencing declined errors when processing your card at checkout, You may need to call your bank and let them know you are are making an Australian purchase

How do I know my details are secure?

At ZALA, we are serious about security, especially with our customers details. Our checkout page is SSL secured, look for the green HTTPS in your browser during checkout to see secured pages. Your details are also never shared or stored on our servers. We use ANZ E-gate merchant for all credit card transactions which ensures our team is unable to see your credit card details, this ensures optimal security. Paypal is also available and a popular choice with our customers.

Other common questions

How can I get involved with promotional work with ZALA hair?

Are you a YouTube beauty guru, An Instagram Icon or a Facebook socialite? Get involved in helping us promote our fabulous brand to all your followers! Tell others about ZALA & get rewarded - Click here Drop us a Facebook message to discuss options on how you can be involved in our brand!

Pre orders & Back-orders

Pre orders are made when the product you are after is out of stock. To ensure you do not miss out on the next shipment of the shade or length you are wanting, pre orders are made to reserve stock. Payment must be made in full to make a pre order. All arrival dates for pre orders are approximate's only. Refunds for pre-orders are only available if the arrival date is 7 days past the advertised date. All pre order's are given a $15 coupon voucher for their next purchase with ZALA just to show we care!

Does ZALA hair extensions offer wholesale options for salons?

Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

Exchanges and Returns

AUSTRALIAN CUSTOMERS

Colour, length or thickness not quite right? Don’t worry - we offer easy exchanges & returns within 60 days! You CAN remove the set from the box & hold up against your hair to check the shade & length - just be sure to keep the ZALA hygiene tag/seal intact around the top of the goods in case of an exchange or refund.

Please keep me in tact in case of a return/exchange!

Place your ZALA’s back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.

Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.

ZALA HAIR EXTENSIONS

POST OFFICE BOX 446

STRAWBERRY HILLS NSW 2012

AUSTRALIA

Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us. If returning to a product of a different value or returning for a refund, we will be in touch via email regarding paying the difference or once your refund has been processed.

CANADIAN CUSTOMERS

Colour, length or thickness not quite right? Don’t worry - we offer easy exchanges & returns within 60 days! You CAN remove the set from the box & hold up against your hair to check the shade & length - just be sure to keep the ZALA hygiene tag/seal intact around the top of the goods in case of an exchange or refund.

Please keep me in tact in case of a return/exchange!

Place your ZALA’s back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.

Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.

IFS - ZALA

Returns & Exchanges

2080 Industrial Rd,

Suite C

Salt Lake City, UT 84104

USA

Please allow 3-5 business days for the warehouse to process and send out your new set once it arrives back to us. You will be sent an email with a request to pay the new postage back to you - this will be approx $10 and take 4-6 business days once shipped. If returning to a product of a different value, the upgrade price will be included with this request otherwise if you are returning for a refund, we will be in touch once your refund has been processed.

INTERNATIONAL CUSTOMERS

Colour, length or thickness not quite right? Don’t worry - we offer easy exchanges & returns within 60 days! You CAN remove the set from the box & hold up against your hair to check the shade & length - just be sure to keep the ZALA hygiene tag/seal intact around the top of the goods in case of an exchange or refund.

Please keep me in tact in case of a return/exchange!

Place your ZALA’s back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.

Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.

ZALA HAIR EXTENSIONS

POST OFFICE BOX 446

STRAWBERRY HILLS NSW 2012

USTRALIA

Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us. You will be sent an email with a request to pay the new postage back to you - this will be approx $20 and take 4-6 business days once shipped. If returning to a product of a different value, the upgrade price will be included with this request otherwise if you are returning for a refund, we will be in touch once your refund has been processed.

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