milliCare -
Meet Our Team

Our
Team

Managing Director

Steve WillisManaging Director

Steve Willis brings over two decades of management experience and proven
leadership to milliCare. With extensive experience in sales, marketing,
and franchise development, Steve joined the milliCare team in 2017 as
Managing Director and is responsible for growth and performance within
milliCare’s global franchise network. He oversees strategy for the corporate
team and helps increase ongoing recruitment within the milliCare network.

Steve is a Certified Franchise Executive (CFE), an approved BOMI continuing
education provider for property and facility managers, and an IICRC Master
Textile Cleaner. Based in the Dallas-Fort Worth area, Steve enjoys traveling
and spending time with his wife and family.

Steve WillisManaging Director

National/Strategic Accounts

Chris CusickDirector of Business Development

Chris Cusick serves as director of business development for strategic national
accounts across the entire milliCare franchise network. As a graduate
of Clemson University with a Bachelor of Science in Management, Chris
joined Milliken & Company in 1993 and has since served various roles within
the company. Beginning as a customer relations manager at the company’s
global headquarters in Spartanburg, South Carolina, he eventually pursued
sales and sales management positions within Milliken's synthetic fabrics
and floor covering hospitality business, where he led sales in the southeast region.

Chris resides in Charlotte, North Carolina, and enjoys spending time with
his active family. An involved community member, he currently serves on
the Board of Directors for the Juvenile Diabetes Research Foundation (JDRF)
and is a mentor for recently diagnosed Type 1 diabetic children and their families.

Chris CusickDirector of Business Development

Hester DavisStrategic Accounts Manager

Hester manages milliCare’s strategic and national accounts. Located in
Atlanta, she has worked within the milliCare network for over ten years
and provides sales and marketing support to our franchises. She specializes
in growing local accounts into regional and national opportunities.

Hester DavisStrategic Accounts Manager

Franchise Support

Brian MorganFranchise Business Manager

Brian Morgan brings 12 years of operations and project management experience
to milliCare, 10 of which were spent working on a milliCare franchise
team. This background gives him unique insights as he offers support to
our franchise network. From grassroots-level foundations to bird’s-eye
view organization, Brian has a passion for Operations and Project Management.

While he’s based in St. Louis, Brian is an avid New York Giants fan. He
enjoys spending time with his family and friends, exercising, and reading.

Brian MorganFranchise Business Manager

Doug LaurieFranchise Business Manager

Doug graduated from Memphis State University (now University of Memphis)
with a dual major in engineering technology and secondary education. He
has followed his passion for service, education, and technology throughout
his successful career.

Doug resides in Germantown, Tennessee; is the proud father of a son and
two daughters; and adores his one grandchild.

Doug LaurieFranchise Business Manager

Stephen LewisTechnical Director

Stephen holds a degree in mechanical engineering from the University of
Western Ontario. As technical director, he manages all equipment, methods,
and products used in providing milliCare services. His role includes leading
the network's technical education and training while coordinating third-party
certifications of milliCare products and methods.

In addition to this role, Stephen also serves as a franchise business
manager to Canadian milliCare franchisees. His service to milliCare dates
back to April 1988. Stephen is a certified Senior Carpet Inspector by
the Floor Covering Institute of Technical Services, as well as an IICRC
Master Textile Cleaner and Approved Instructor. He is also a Facility
Management Journal award recipient for excellence in writing and an ISSA
Green Cleaning Professional.

Stephen LewisTechnical Director

Franchise Development

Bill HeltonDirector of Franchise Development

As director of franchise development, Bill Helton works to develop and
maintain strong relationships within the franchise network. He is the
primary point of contact with franchise candidates during their recruitment,
implementation, and development. Holding degrees in both business and
accounting, Bill is a Certified Franchise Executive (CFE) with a comprehensive
history of performance in team development, marketing, and business building.
As a seasoned professional with over 20 years of management and franchise
development experience, Bill is dedicated to the continued success of
the milliCare network.

Originally from Lexington, Kentucky, Bill attends college sporting events
whenever possible, and roots for the University of Kentucky. He and his
wife enjoy spending time outdoors and traveling, and he frequently plays
tennis, pickleball, disc golf, and basketball with his two sons.

Bill HeltonDirector of Franchise Development

Becky LewisFranchise Development Coordinator

Becky Lewis is responsible for handling signed franchise agreements and
assisting with the onboarding of new franchisees into the milliCare network.
Becky brings over 20 years of leadership experience from various industries,
including cleaning and restoration. Her attention to detail and customer
focus drive her passion for coordinating key franchise processes. Residing
in the Dallas area, Becky enjoys exercising, hiking, sunshine, and being outdoors.

Becky LewisFranchise Development Coordinator

Business & Marketing Support

Lisa MyersBusiness Support Manager

As milliCare’s business support specialist, Lisa Myers brings a high commitment
to customer service as she efficiently assists with operational needs
throughout the milliCare network. Prior to joining milliCare, Lisa held
leadership positions in the customer service industry for over a decade.
She is well-versed in event coordination, business administration, training,
and technical troubleshooting.

Lisa was born and raised in Spartanburg, South Carolina, where she graduated
from the University of South Carolina Upstate with a bachelor’s degree
in history. Lisa loves camping, hiking, being outdoors, and, most of all,
spending time with her family.

Lisa MyersBusiness Support Manager

Courtney BentonBusiness Support Associate

Courtney Benton provides support to the milliCare corporate team and franchise
network. Her organizational skills, customer account management, and business
administration experience help her manage our Strategic Account program.
Prior to joining milliCare, Courtney worked as an administrative assistant
to a carpet cleaning company in Spartanburg, SC.

Born and raised in Reidsville, North Carolina, Courtney received her bachelor’s
degree from Gardner-Webb University in Human Services. When she isn’t
traveling or visiting the dog park with her husband and two dogs, you
can find her crafting home décor pieces for family and friends.

Courtney BentonBusiness Support Associate

Courtney CaldwellDirector of Marketing and Communications

Courtney Caldwell is responsible for extending milliCare’s brand identity
through external branding and internal communication. Having worked with
reputable brands for more than a decade, Courtney has positioned milliCare
as a leader in facility floor and textile care and elevates our franchisee
marketing efforts. Hailing from the Dallas-Fort Worth area, Courtney enjoys
traveling, discovering new music, and finding the perfect brunch.

Courtney CaldwellDirector of Marketing and Communications

Franchise Support & Sales – Hard Surface

Malcolm SparlingDirector of National Accounts, Hard Surface

Malcolm oversees the acquisition of national and regional accounts in milliCare’s
hard surface segment. He also assists with field training within the milliCare
network as it relates to performance coating and tile and grout offerings.
Prior to joining milliCare, Malcolm served as president at Level Midwest,
a commercial floor and specialty contracting provider. He also spent 16
years as a top-performing project manager at MTS Contracting. Malcolm
is a leader in the development of lucrative teams and business strategy.

Malcolm SparlingDirector of National Accounts, Hard Surface

Darrell StevensonTechnical Services Manager

Darrell Stevenson serves as milliCare’s technical services manager. Having
spent 17 years in client-facing roles in the construction industry, he
was frequently responsible for product and procedure training. This experience
helped him during the transition into performance coatings, where he completed
a program designed to train new installers, and he continues to be instrumental
in the ongoing support of this service offering for the network.

When not conducting training seminars or consulting with the network’s
franchisees, Darrell enjoys spending time with his family, playing cards,
and rooting for the Kansas City Chiefs.