Tough times require strong management skills. You have to do more with less. The focus is on the cost line. New revenue is harder to win and the challenge is often holding on to what you have. Decisions are tough at a human level and they have a short term horizon i.e. they impact next quarter.

We’ve all heard the jokes about the number of (insert relevant profession) it takes to change a lightbulb. But recently I witnessed an exercise that got me thinking – when we ask groups of people to work together effectively, do we give enough thought as to how that group will make a decision?