Applies to:

It's important to clean the ear tips and earbuds of all Bose® in-ear headphones and headsets, including the fine mesh screens on each earbud. This helps to ensure the best audio performance. Even a small amount of debris can cause the sound to fade or cut out altogether.

To clean the ear tips, remove them from the earbuds and wash them with mild soap. Make sure you thoroughly rinse and dry them with a soft cloth (allow them to completely dry before reattaching them to the earbuds)

To clean the earbuds, remove the ear tips from the earbuds and lightly brush the mesh screens with a soft dry cloth (be careful not to push ear wax into the mesh surface or port hole). Then reattach the ear tips

To deep clean the mesh screen, follow these steps:

Remove the tips from the earbuds

Apply a small amount of hydrogen peroxide (maximum concentration, 3%) to the mesh surface of the earbud using a soft cloth or tissue (be careful not to allow excess liquid to enter the open port on the earbud)

Let the earbuds sit for five minutes to allow the wax to soften

Wet a soft-bristled toothbrush with hydrogen peroxide (maximum concentration, 3%) and gently scrub the mesh screen to loosen and remove the wax without allowing excess hydrogen peroxide to enter the open port on the earbud

After the mesh surface is clean, gently shake out any excess liquid and debris, and dry the earbud with a soft cloth