Rackspace Community

cloud images

Help tool for hosted email and Skype for Business

Article ID: 4294

Last updated on July 14, 2015

Authored by: Rackspace Support

Rackspace provides a self-service help tool to assist you and your users with setting up mobile devices, email clients, and Skype for Business. You can log in to the help tool at emailhelp.rackspace.com with your email address and password, and the help tool will provide step-by-step instructions that work with your specific server configuration.

Note to administrators: You can streamline the process of configuring a client or device for Exchange or Skype for Business by setting a DNS record for your domain that points to the Rackspace autodiscover server. For more information about autodiscover, see DNS records for email with Rackspace.

The help tool provides setup instructions for the following services on specific clients and devices:

If your domain is on Hosted Exchange 2007, the help tool will not provide setup instructions. You can find the username and server settings required by your email client in the Cloud Office Control Panel from the Client Setup tab or in the User Control Panel.

IMAP with SSL

The help tool provides manual instructions to set up IMAP access to email for the following clients and devices: