Docs & nurses are lovely, only problem is trying to get through to make appt. I tried calling first thing 92 times, constantly engaged, gave up in the end.

Haven't had a problem with getting an appointment even once since I learnt when and how to call - they open at 8 so if you really want/need an appointment that would mean you need to be awake and calling them at 8:00. Line is busy but when you constantly call for a few mins you get through early enough and they still have them available.
Most doctors and nurses are really nice and understanding. Haven't had issues at all.

NHS Direct is now NHS 24. Just dial 111 to speak to a professional or click the link below for there self help website. Lots of really useful info but keep clear of heart surgery! If in doubt ask your GP or call 111. Good luck.