Customer Service

Contact Us

Customer service for purchases made from many ALM divisions, e.g., The Recorder (CA); Law Journal Press; ALM Intelligence; New Jersey Law Journal; The America Lawyer; National Law Journal; Legal Times(DC); The Legal Intelligencer (PA); The New York Law Journal; Texas Lawyer; Connecticut Law Tribune; Daily Report (GA) and more will be handled by LawCatalog.

Hours of Operation & Contacts

The customer service desk is open from 8AM to 8PM EST, excluding weekends and holidays. Individual divisions of ALM in other time zones may be open at other hours.

For questions about Law Journal Press products, pricing, or how to place an order please call 877-807-8076.

Change of Address

If you would like to change the address at which you receive one of our publications, send an email to customercare@alm.com.

Reprints

Order & Payment Information

Pricing & Sales Tax

Residents of District of Columbia, California, Connecticut, Florida, Georgia, Maine, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Texas, Virginia and Canada will be charged sales tax where applicable. Subscription prices may be tax-deductible as a business expense. We reserve the right to change prices without notice.

Billing Options:

Bill Me: "Bill Me" orders are subjectto credit approval. You may be asked to provide additional information before the order is shipped. Payment by credit card is required for all NON-U.S.orders

Purchase Order Number: This feature is for your own record keeping. If you would like to assign an internal purchase order number to your purchase, simply enter the information in the field indicated under "Payment Method" at checkout when you place an order.

Account Holders: If you would like to pay using an existing account with us, enter your billing account number in the field indicated under "Payment Method" at checkout when you place an order.

Credit Card Orders: When you pay by credit card for physical goods, your card is charged only when your order is shipped. For Subscriptions, Downloads, Webinars and some miscellaneous products your card is charged at time of purchase.

Tax Exempt Orders: Enter your Federal Taxpayer ID in the field indicated under "Payment Method." Please note that we must also have your state tax exemption form on file. If you have not sent us your form, please fax it to us at 212-233-7039.

Delivery Times

Add one to three business days of processing time to all shipments, even if you have selected "Express Saver" delivery. Please note that ALM publications are shipped by divisions in a number of locations nationwide. Products shipped from more than one location may arrive separately, at different times. Keep in mind that there is no weekend delivery for one- or two-day shipping. In addition, FedEx does not deliver to P.O. boxes.

Returns

Books: You will always have a full 30 days from receipt in which to review any book whether it is a Standing Order or an Annual Subscription. If you don’t want the book, simply return it in resalable condition within 30 days of receipt and write “cancel” on the invoice. If you paid by credit or debit card you will receive a full refund of the purchase price (excluding return shipping & handling). eBook returns are only available if the eBook has not yet been downloaded and updates made available during any subscription term are not refundable. You may cancel our automatic update or renewal service at any time simply by contacting us.

Periodical Subscriptions: You may cancel any periodical subscription at any time and receive a full refund for all un-mailed print issues.

Product Support

eBook Download Info:

The file format of ALM eBooks is EPUB 2.0, which is an eBook standard that can be read using a variety of devices and readers including, but not limited to, Apple iPad or iPhone, SONY Reader, Barnes & Noble NOOK and Adobe Digital Editions. To see our Help/FAQ section for more technical details and support click here.

Questions about Your Order

For general questions, or to check the status of your order contact us at 877-256-2472 or email us at: customercare@alm.com

You can also contact the following divisions of ALM about the status of your order and related questions: