If you have engaged in early resolution and raised your complaint informally but remain dissatisfied with the outcome, you can use this form to lodge a formal complaint.

The University expects you to make the complaint yourself but in exceptional situations you can ask a relative or supporter to make a complaint on your behalf. You must give your explicit written consent for someone to do so.

Personal information

First name *

Surname *

Student reference number *

Are you studying at a partner institution? *

Yes

No

Name of partner institution *

Course *

School *

Faculty *

Stage of study (year 1, year 2, etc.) *

Your complaint

Are you submitting a complaint on behalf of a group? *

Yes

No

What is your complaint? *

What action have you taken already to resolve your complaint? *

What response have you received? *

What is it about this response that is not satisfactory? *

What outcome do you wish your formal complaint to achieve? *

Provide any other information about your case that might be important.

Please attach the evidence you have to support your case and any documents you are relying on (maximum of ten files, each with a maximum file size of 5MB).

Contact details

I give permission to be contacted by email (please be aware that we will need to contact you in order to pursue your case further) *