Booking information: All visits must be pre-booked at least 24 hours in advance and can be booked up to 28 days in advance.

The telephone booking line is open on weekdays between 08:30 - 16:30 Monday to Thursday and 08:30 - 16:00 on Fridays on 0300 060 6602.Or alternatively you can email: LegalVisits.holmehouse@hmps.gsi.gov.uk

Reception visits: New receptions into HMP Holme House and those changing status from remand to convicted are entitled to receive a reception visit within the first 72 hours.

Reception visits need to be pre-booked, with at least 24 hours notice.

Please note that children are not allowed on reception visits.

Additional information: Visitors need to book in at the Visitors' Centre at least 50 minutes before the finish time for each session. Visitors aged 18 years or above are required to provide proof of identity, or they will be refused entry. A fingerprint and photo identity system is in operation. All visitors are searched on entry.

Visitors Centre: The Holme House Visitors' Centre is outside the prison. It is where all Domestic Visitors book in for their visit. It has a very well equipped children's play area and a refreshment bar which serves a range of snacks, sandwiches and drinks. There is a Citizens Advice Centre information point and access to translation services. The building is accessible to all, has disabled access toilets and a baby changing facility. Staff in the Visitors' Centre are there to assist visitors, and are happy to deal with all telephone enquiries on 01642 744080 from 12:00 (Tuesday - Friday) or 08:00 (Weekends) until the end of visiting time for that day. There is a free telephone in the visitors centre that takes you directly to the booking lines.

Visits Hall: The Visits Hall is accessible for those using wheelchairs. Visitors with special needs are invited to contact the Visitors' Centre in advance to allow arrangements to be put in place prior to their arrival. There is a supervised play area, which participates in special activities for school holidays, these are advertised in advance. There is a well stocked tea bar which serves a range of snacks, including healthy options. The Visits Hall has toilets and a baby changing facility. Toys are available for children on Closed Visits. The hall provides seating for three visitors per table.

Translated information: Our local visits and searching policy is available in the visitors centre. Please ask the visitors centre staff for help.

Confidential Message Line: Holme House operates a strict drug supply reduction policy. Any visitors under pressure to bring drugs into the prison should leave a message on the confidential help line (01642 744000 Option 3) which will allow action to be taken to support them. Any information about drug smuggling or other issues of importance to the security of the prison can be left on this line which is confidential and checked daily.

Booking information: All official visits must be pre-booked at least 24 hours in advance and can be booked up to 28 days in advance. The telephone booking line is open on weekdays between 08:30 - 16:30 Monday to Thursday and 08:30 - 16:00 on Fridays on 0300 060 6602.Or alternatively you can email: LegalVisits.holmehouse@hmps.gsi.gov.uk

Additional information: Official visitors will be subject to the same search procedures and proof of identity as domestic visitors.

How to get there:

HMP Holme House is located on an industrial estate immediately to the west of the A19 trunk road. The prison is 4 miles west of Middlesbrough and 2 miles east of Stockton on Tees.

Bus: (as of May 2013)Stagecoach: (Number 13) run every 30 minutes Monday to Saturday from Middlesbrough Bus Station (Stand 20) and Stockton High Street (Post Office – Stand 27 and Wellington Square - Stand 21). Get off the bus at Portrack Lane Asda and walk 5 minutes to the prison.Leven Valley Boroughbus: (numbers 505 and 506) run once an hour Sundays and Bank Holidays from Stockton High Street South, Stand 27 and Stockton High Street North, Stand 21. Get off the bus at Portrack Lane Asda and walk 5 minutes to the prison.

Train: Thornaby, Stockton and Middlesbrough railway stations are all less than 5 miles from the prison.

Car:From South: Exit A1 to A19; exit at Stockton A1046. The Prison is well signposted from slip road, approximately 1 mile.From North: A1 to A689, then A19, exit Stockton A1046. The Prison is well signposted from slip road, approximately 1 mile.

A controlled exit car-park is available for staff. A free car park, adjacent to the visitors centre is available for visitors. There is also a controlled entry/exit car park available for visitors attending courses at the Prison Service Learning Centre.