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Meet the bots

Their main tasks will be to read customer correspondence and pair it to the requisite claims record which Harry can carry out in 42 seconds compared to around four minutes for a staff member.

Waseem Malik, executive managing director of claims, AXA UK, said: “The bots have been warmly received by their new colleagues and we are already looking at new tasks for them to take on, as well as other areas of the business where we might employ similar AI.”

AI in insurance

Last year Aon said in one of a series of releases published in 2018 that “AI is the new electricity” with the potential to transform insurance.