Orders must be made by 11 p.m. at the latest to guarantee execution of the order the following day. Please note that orders not placed at least four working days (Monday to Saturday) before the initial day of retention are deemed to be express orders that are subject to a surcharge.

If you do not yet have a login for swisspost.ch with letter verification, please note that orders require at least four days’ prior notice.

PromoPost consignments, free newspapers, catalogues from general area delivery services that weigh more than 500 g (“CAT” postal prepayment impression) and consignments with a poste restante or military address as their destination are generally excluded from the redirection service. Debt collection documents are redirected only within the debt collection district. Court documents, parcels and military consignments cannot be redirected abroad.

It is our aim to ensure the service runs smoothly. However, mistakes are sometimes made. Contact us with your complaint so that we can take action to prevent this from happening in the future. However, please note that private delivery businesses also deliver consignments in larger cities and conurbations. As such, you may find that consignments arrive in your letter box despite setting up an order with Swiss Post.

Yes, if your order is still valid, you can extend or cancel it, or add a person or company. For orders that are to be sent within the next five days, only a change of date is permitted (extension or reduction). Order can also be changed by ringing 0848 88 88 88 or e-mailing custcare@swisspost.ch.

Daily newspapers are often delivered by private delivery businesses. In this case, the newspaper will be delivered despite the order. Inform your daily newspaper of the forwarding order. If the newspaper is delivered by Swiss Post, this will of course be forwarded.

To redirect mail in the event of death, please notify one of our branches. Setting up such an order involves special conditions and prices. You will also need to present one of the following forms of identification: