Most experienced in the state. However, we felt like a number in the clinic [Pacific In Vitro Fertilization Institute]. Despite numerous cycles in the clinic, staff did not readily know us by name, without first looking at our chart....He has great bedside manner and is compassionate. He didn't explain procedures to us, what to expect, etc. His descriptions were always very brief and not informative. Our course of treatments were never discussed in detail beforehand. For example, he mentioned trying IUI first with us, but did not explain why, possible statistics, etc.

Most experienced in the state. However, we felt like a number in the clinic. Despite numerous cycles in the clinic, staff did not readily know us by name, without first looking at our chart.

During treatment, did you feel like you were treated like a number or a human?

He is compassionate with great bedside manner.

What specific things went wrong at this clinic?

Failed to convey critical information

How was your experience with Thomas Kosasa?

He has great bedside manner and is compassionate. He didn't explain procedures to us, what to expect, etc. His descriptions were always very brief and not informative. Our course of treatments were never discussed in detail beforehand. For example, he mentioned trying IUI first with us, but did not explain why, possible statistics, etc.

What one piece of advice would you give a prospective patient of Thomas Kosasa?

Do research and come prepared with questions. We went in without researching what we should have been asking, expecting he would provide information first.

Describe the protocols Thomas Kosasa used in your cycles and their degree of success.

We had a long agonist protocol, first starting off with birth control and Lupron. Menopur and Follistim were added. They produced 12 follicles. There was no rationale nor explanation given to us for using them. We showed up to our injection lesson and were told what medications we would be on, how to administer, etc. This was never discussed prior, e.g. during the consultation.

3

Doctor

Thomas Kosasa

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Pacific In Vitro Fertilization Institute

Honolulu

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

31 - 36

Treated

2010 - 2015

Success with this Doc

No

Treatment

4 IUI

Diagnosis

PCOS

9

He [Dr. Kosasa at Pacific In Vitro Fertilization Institute] took time to speak with me every time about the procedure. Did not make me feel like I couldn't have a baby....He was trustworthy with his diagnosis.

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Age

31 - 36

Treated

2010 - 2015

Success with this Doc

No

Race

Other

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1st of 2 Docs

Treatment

4 IUI

Diagnosis

PCOS

9

During treatment, did you feel like you were treated like a number or a human?

He took time to speak with me every time about the procedure. Did not make me feel like I couldn't have a baby.