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Paypal is preferred. UK buyers may pay by personal cheque, but must wait for cheque clearance before shipping.

Please pay promptly. It makes life so much easier and stops the packing department (me) getting grumpy with the secretary (me) and then the boss (yeah, you guessed it) doesn't have to get involved.

If you are having problems with checkout, paypal or the universe in general, please let me know. If there is no payment and I don't hear from you at all, then I cancel in 3 days. If you are wandering, lost and bewildered within the checkout system, try here: http://www.etsy.com/help_guide_checkout.php for illumination.

Returns & exchanges

If, when you receive your goods, they are not as described, please contact me to arrange a return and refund.
If for any reason you are not happy, please contact me (I don’t bite!) so that we can work on a solution.

Shipping policies

I post Monday, Wednesday and Friday. Unless there is a problem with payment or with mismatched addresses, please take it as read that your order will be shipped on the next available posting day. I'm sorry, I'm not always able to notify customers individually.

Small items are sent by 1st class mail or Standard Parcel mail (UK), as appropriate. International orders are dispatched via airmail. Larger items and custom items are sent by Recorded Delivery. If speed matters, please contact me for revised shipping costs via Special Delivery or Airsure.

For international (non-Europe) orders, buyer is responsible for any and all customs fees incurred.

PLEASE NOTE: There is NO tracking on international orders, unless specifically requested and paid for before dispatch.

Additional policies

Custom Orders
I am happy to discuss any ideas you may have for handmade or bulk haberdashery. Please note that custom orders need 50% payment before work starts and that full payment must be received before shipping.

Bulk Orders
Many pieces are available in bulk. Please contact me.
Many pieces can be ordered in for trade orders. I am happy to do this but may require a deposit.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.