Training Event Details:

Center:
Midtown Manhattan
SBDC

Blue Serprint

10/19/2017 -
10/19/20176:00 PM - 8:00 PM

55 Lexington

Suite 2-140

New York, NY 10010

Presented by Emre Veral, Professor of Management

This presentation offers a simple-to-use and implement tool understanding
the service process: Service blueprints are tangible, visual documents that lay out where and how customers and companies interact. They facilitate companies to put themselves in their customers’ shoes to find out what’s working, what’s not, and what needs to be changed.

Partnership Program with the SBA, administered
by the State University of New York. Funded in
part through a Cooperative Agreement with the U.S. Small Business
Administration. All opinions, conclusions or recommendations expressed are
those of the author(s) and do not necessarily reflect the views of the SBA. All
SBA funded programs are extended to the public on a nondiscriminatory basis. Language assistance services are available for limited English proficient individuals. Special arrangements for persons with disabilities can be made by calling the SBDC at least two weeks in advance.