In each of the areas that are relevant for the project, describe the procedure in two to three pages.

ACTIVITY - MAINTAIN APPLICATION SYSTEMS

To update the application systems software so that continued production service is maintained. Maintaining application systems involves responding to change requests, service requests, and fault reports.

Change requests can be raised to enhance the functionality of the system, or to modify the software to respond to changes in requirements. These types of software changes are classified as perfective and adaptive maintenance, respectively.

The most critical maintenance is corrective maintenance. This is the classification of modifications to software resulting from fault reports.

The other classification of maintenance is preventive maintenance. This type of maintenance is identified generally by the ASM team when monitoring the software performance and faults received. Preventive maintenance changes the software to be easier to maintain.

Classifying the type of maintenance can be useful in supporting management reports and identifying what types of changes are being made to the software (e.g., what percent of changes are in response to faults).

ACTIVITY - MANAGE ASM SOFTWARE RELEASES

To assemble the maintenance updates into a suite of planned releases. To establish the release schedule.

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