Tino Kopanakis, InandOut Distribution

“Price is important for us, and we greatly value Austrian Post’s customer-friendly approach in the rare event that a parcel is lost. There are bigger barriers to doing business across borders, for example it would help if the EU had a simplified EU-wide system for VAT returns.”

Tino Kopanakis is the CEO of InandOut Distribution from Austria, which sells CDs and DVDs among many other items to both b-to-b and b-to-c customers.

InandOut Distribution began as a “physical” record shop in Graz, Austria in 1996. Tino Kopanakis und his associate Christian Mathans quickly became pioneers of e-commerce in Austria by creating the company’s first online shop in 1998.

“We created our first online shop in 1998. Since these very early days in e-commerce, parcel delivery has become faster and cheaper. We now deliver to over 80 countries around the world,” he said.