Terms of Use

This website, located at uniform resource locator www.keystonefirstvipchoice.com, together with its corporate website and the websites of its affiliated health plans and entities as well as the AmeriHealth Caritas member portals (collectively, the "Site"), is provided by AmeriHealth Caritas (“AHC,” "we," "our," or "us") to the person accessing the Site ("you" or "your").

1. You Agree to These Terms by Using the SiteYour access to, and use of, the Site is subject to the following Terms of Use and all applicable laws and regulations. By accessing and using the Site, you accept, without limitation or qualification, these Terms of Use. AHC may, at any time and without notice, modify these Terms of Use by revising them on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Terms of Use. You may not modify these Terms of Use except in a writing signed by AHC.

If you do not agree and accept, without limitation or qualification, these Terms of Use, you must exit the site immediately.

2. Permitted Use of the SiteThe information and materials on the Site are provided for general informational purposes. You may use the site solely for the purpose of learning about and/or managing AHC services or products. You may not use, reproduce or distribute the text, graphics, downloads, tools or any other content on the Site for any other purpose.

3. User Submitted ContentThe Site may, from time to time offer interactive features that allow users to submit content to the Site. AHC does not and cannot review all such content, and is not responsible for such content.

You acknowledge that by providing the ability to view and distribute your user-generated content on the Site, AHC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability related thereto. However, AHC reserves the right to block or remove communications or materials that it determines to be unacceptable to AHC in its sole discretion.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an AHC employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.

4. Notice; Electronic CommunicationsWhen you visit the site or send e-mails to AHC, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5. PrivacyAmeriHealth Caritas' Online Privacy Notice is incorporated and made part of these Terms of Use. You hereby agree to such Privacy Notice. Any personal data (for example, your name, address, telephone number or e-mail address) that you transmit to the Site by electronic mail or otherwise will be used by AHC in accordance with the Privacy Notice. Any other communication or material you transmit to the Site, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary.

6. Typographical ErrorsIn the event that a service or product is mistakenly listed at an incorrect price or with incorrect specifications, AHC reserves the right to refuse or cancel any orders placed for product or service listed incorrectly, whether or not the order has been confirmed and whether or not you have been charged for such product or service. If your credit card has already been charged for the purchase and your order is cancelled, AHC shall issue you a credit (to your credit card account or otherwise) in the amount of the incorrect price.

7. Disclaimer – WarrantyTHE SITE, ITS CONTENT, MATERIALS, SERVICES AND PRODUCTS ON THE SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, AHC HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

AHC does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that the Site or the server that makes the Site available are free of viruses or other harmful components. AHC does not make any warranties or representations regarding the use of the materials in the Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

8. IndemnificationYou agree to indemnify, defend, and hold harmless AHC, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

9. Limitations of LiabilityYOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER AHC, NOR ANY OF ITS SUBSIDIARIES, AFFILIATES, OFFICERS OR DIRECTORS, NOR ANY OF ITS AGENTS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE OR ITS CONTENT, ARE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

10. Third-Party LinksIn an attempt to provide increased value to our visitors, AHC may link to sites operated by third parties. However, even if the third party is affiliated with AHC, AHC has no control over these linked sites, all of which may have separate privacy and data collection practices, independent of AHC. These linked sites are only for your convenience and therefore you access them at your own risk. Without limiting the foregoing, AHC specifically disclaims any responsibility if such sites: infringe any third party's intellectual property rights; are inaccurate, incomplete or misleading; are not merchantable or fit for a particular purpose; do not provide adequate security; contain viruses or other items of a destructive nature; or are libelous or defamatory.

AHC does not endorse the content, or any products or services available, on such sites. Nonetheless, AHC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

11. Trademarks and Service MarksTrademarks and/or service marks of AHC and/ or its affiliates will be designated with either the federally registered trademark designation symbol of ®, with SM (indicating a service mark) or with TM (indicating a trademark). All such trademarks and service marks as are the property of AHC and/or its affiliates. These trademarks and service marks may not be used without AHC’s written consent on any product or with any service, except our own.

12. CopyrightAll content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AHC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on the Site is the exclusive property of AHC and protected by United States and international copyright laws. All software used on the Site is the property of AHC or its software suppliers and protected by United States and international copyright laws. You agree not to change or delete any proprietary notices from materials printed or downloaded from the site.

13. Copyright ComplaintsAHC respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by mail at 200 Stevens Drive, Philadelphia, PA 19113, Attn: Member Services; by telephone at 1-800-450-1166; or via e-mail through our secure e-mail submission form.

14. Export ControlSoftware and other materials downloaded or otherwise made available from the Site may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No software from the Site may be downloaded or exported: into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Sudan, Syria, or any other country to which the United States has embargoed goods; or anyone on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Table of Deny Orders.

AHC does not authorize the downloading or exportation of any software or technical data from the Site to any jurisdiction prohibited by the United States Export Control Laws.

15. Law and JurisdictionThese Terms of Use and your use of the Site are governed by the laws of the Commonwealth of Pennsylvania, without regard to its choice of law provisions. The courts of general jurisdiction located within Pennsylvania, will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use and/or the Site or in which these Terms of Use and/or the Site are a material fact.

16. AssignmentAHC may assign its rights and duties under these Terms of Use to any party at any time without notice to you.

17. Questions and FeedbackIf you have any questions about these Terms of Use or the Site, please contact us by mail at 200 Stevens Drive, Philadelphia, PA 19113, Attn: Member Services; by telephone at 1-800-450-1166; or via e-mail through our secure e-mail submission form.

This site contains links to other internet sites. Keystone First VIP Choice (HMO SNP) is not responsible for the content of these sites. Please see Terms of Use and Privacy Notice.

Keystone First VIP Choice (HMO SNP) is a HMO-SNP plan with a Medicare contract and a contract with the Pennsylvania Medicaid program. Enrollment in Keystone First VIP Choice (HMO SNP) depends on contract renewal. This information is not a complete description of benefits. Call Member Services at 1-800-450-1166 (TTY/TDD 711), 8 a.m. to 8 p.m., 7 days a week, for more information. The formulary, pharmacy network and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B premiums, unless otherwise covered by your Pennsylvania Medicaid benefits.