TESTIMONIALS

My husband and I purchased our Funeral Plans one year ago. Sadly my husband died during one evening in November. At 12 midnight my telephone rang and it was Mike from Avalon. He had just received notification from the hospital, and he rang to reassure me that Avalon would be dealing with all aspects of the funeral and for me to contact him at any time. I want to say how very grateful I was to receive his call, (even at 12 midnight), as I then knew that the tasks would be made easier for me, which is what happened, from beginning to end. So, I wish to say thank you to Avalon, and how very much I appreciated all your help. Everything went so smoothly, thank you.G Upton - 22nd November 2014

I would like to express my sincere appreciation regarding the arrangements for my wife Marie’s funeral. Please thank all of your wonderful staff who were involved for the sympathetic, respectful yet efficient way in which all aspects of the service was conducted. At this particularly difficult time it was comforting to be able to rely on your expertise and feel that any enquiries that I had would be dealt with.The funeral service itself was conducted in a wonderfully sympathetic way. I would be more than happy to recommend your excellent services to anyone who is unfortunate enough to suffer a bereavement. Once more thanks to all of your staff. (name available on request). J F - 12th November 2014

Dear Mike at Avalon, We would like to thank you for the extremely professional yet friendly and caring manner in which you dealt with our late Mum's funeral arrangements. Nothing was too much trouble and you didn't rush us in any way which was very much appreciated. From the very first phone call we were welcome to phone for any advice we may have needed. Again thank you and your team so much.Kim, Terry and Karen Gee - 15th October 2014

Dear Mike, Thank you for your kind email. On behalf of the family, I would like to pass on our very sincere thanks to Avalon. When my father passed away it was very sudden, a terrible shock. The grief was enough to cope with and I do not know how we would have also coped with dealing with the funeral arrangements in another county where I do not speak the language. Avalon have been fantastic, you took care of everything for us, not just the service but also the legal side of things. You contacted us before Dad's funeral and immediately dealt with our questions/concerns. You then contacted afterwards to check that we were satisfied with Avalon's service. Thank you so much for taking care of us. Claire Whittle & Susan Raine - 27th September 2014

﻿Regarding the recent death of my mother. Just one phone call was made on the day of the death and the prompt and efficient service I had from Avalon at this most upsetting time was excellent, any concerns that I had regarding arrangements for the whole process was dealt with and my involvement was minimal as most of the issues had been arranged and processed by Avalon. I would recommend Avalon to others who may have concerns over funeral arrangements. You may use my name if required.﻿﻿Mike McDonnell - 19th September 2014﻿

Just a quick email to thank you and Avalon for your efficient, professional and caring response when dealing with myself and my mother following the recent death of my stepfather. The communication between yourselves and the undertaker made what would have been a complicated process quite simple, particularly as neither my mother nor myself speak any Spanish. I would not hesitate in recommending your organisation to anyone in the future, (and have done so already), thanks again for your assistance as this very sad time in our lives. Debbie Miller - 15th September 2014

Just a quick note to thank you once again for everything you did for me and mum when my dad passed away. You and you colleague Denise pulled out all the stops to get us the Scottish piper for dads funeral, which made it the send-off of the century as far as we are concerned!! And the support you offered us was second to none. You made what was a very difficult time for us as easy as it could be, and I will always be grateful to you for that! I'm leaving Spain tomorrow morning and heading home with my other half who has flown out to escort me back. Mum is going to stay on here and give it 6 months and see how she feels before she makes any real decisions about her future. I'll probably be on the phone to her every day checking up on her to make sure she's looking after herself properly!! Bye for now, and keep up the good work.:-) Lisa G - 5th September 2014

I expect that all of you that live in Spain have heard the horror stories of a loved one dying here. My wife died in July 2014. I am so pleased we had a funeral plan with Avalon. It is hard enough to cope with the death, I must say, there was no stress for me with the funeral, Avalon took care of it completely. I recommend Avalon unconditionally. Thank you the people of Avalon. (e-mail address available on request}James Cracknell - 1st September 2014

Dear Mike, I just wanted to take this opportunity to say thank you for all you, and your team, did to make a very difficult situation bearable. My father passed away suddenly and I had no clue what to do in the circumstances, not living in Spain or understanding the protocol. One phone call to you and everything became clear. You were all so kind and caring, you knew exactly what had to be done and put everything in place. All I had to do was grieve. I can never thank you enough for your help or your understanding, the arrangements were perfect and the after service impeccable. When I eventually do settle down in Spain I will come to Avalon and put all my funeral needs in your hands so that my relatives will receive the same care and attention you gave me. Please pass on my thanks to the team, they were very special. Best Regards(Family name available on request)Jill - 30th July 2014

﻿From: Susan Warner <d*******@gmail.com> - Testimonial re Mrs Jane Hobday - Dear Avalon, My mother took out a funeral plan with you about 2 1/2 years ago. Upon her passing away last month, this was one excellent thing she did. As all her family live in the UK and flew out to Spain, the fact this plan was in place made everything so easy to handle, especially in a foreign country. The services of Avalon right from my first phone call were all handled with such care and respect. The funeral directors Collyfer in Almeria, were truly exceptional and so very accommodating. After my initial worries with not knowing how this would work until maybe too late, I can certainly recommend the services of Avalon. It is such a shame someone takes time to organise their funeral, but never gets to see the result. Thank you to you all. Mrs S Warner - 14th July 2014