FAQs

FAQs

Answers to your Questions

DESIGN INFORMATION

What Software do you use?

We use the Adobe Creative Cloud which is always up to date with the latest versions of each software package, which includes Photoshop, Illustrator, InDesign, Lightroom, Premier Pro, After Effects, and Dreamweaver. Other software include Corel Painter and Proshow Producer!

What hardware do you use?

Our office is equipped with Apple iMacs for each designer with Wacom Bamboo Tablets , scanners, colour printers and a wide range of professional cameras!

Where do we start and how do you involve your clients in the design process?

We always start by thoroughly discussing the details of the project with the client. Essentially we call this the design brief, it can be verbally communicated through a meeting. We encourage the client to contribute ideas and samples of items and colours that are liked. Equally important is to understand concepts that the client doesn’t like. When we are satisfied we have enough information to work with, we will begin the project by researching ideas, considering concepts and then laying out design visuals, these will be forwarded to the client for feedback. We listen carefully to our clients feedback and make the necessary changes to the layouts and offer advice on why we arrived at the design conclusions submitted. This process of amendment and resubmission continues until the design naturally evolves into its final form.

Can you produce a style guide or brand guidelines document for other designers to follow?

Yes, if we are creating a logo and visual identity for you we recommend producing a brand guidelines document. This illustrates to other designers and graphic professionals the importance of maintaining a consistent brand image for your company through careful use of the logo, typefaces, colours and placement of elements on a page. A document such as this often covers do’s and don’ts and provides an incredibly helpful resource to others. It also demonstrates a level of professionalism within your company that marketing and brand image is an important asset you maintain and protect.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

WOW Studio uses Paypal and EFT Transactions only!

Is Buying On-Line Safe?

Yes indeed, we are not using Credit Card payments online, only Paypal and EFT direct electronic transfers!