*Customers who wish to use an upgrade must have a reservation for an eligible service class and fare, as well as completed payment procedures (i.e., ticket has been issued).

*When using Avianca, flights which are operated by Avianca [AV], TACA [TA], and LACSA [LR] are also eligible.

*Awards cannot be used for train and bus services which are operated under Lufthansa flight numbers.

*Awards cannot be used for upgrades to Suites on Singapore Airlines [SQ] operated flights.

*Depending on the operating airline, there may be restrictions regarding eligible routes and periods, as well as aircraft types and the number of available seats.

*Upgrades may not be possible for connecting flights due to IT system-related circumstances at the operating airline.

Eligible Booking Classes

Business Class to First Class

Booking Class: C, D

The following airlines have different eligible booking classes.

Operating Airline

Eligible Booking Classes

Air China [CA]

C, D, J

Lufthansa [LH]

C, D, J

Singapore Airlines [SQ]

C, Z, J, U

Swiss International Air Lines [LX]

C, D, J

United Airlines [UA]

C, D, J

*The above booking classes apply to normal fares, etc. However, the applicable fares will differ depending on the operating airline. Please check the booking class of the ticket to confirm eligibility.

Economy Class to Business Class

Booking Class: Y, B

The following airlines have different eligible booking classes.

Operating Airline

Eligible Booking Classes

Air Canada [AC]

Y, B, O

Air China [CA]

Y, B, G

Air New Zealand [NZ]

Y, B, U, E, O

Ethiopian Airlines [ET]

Y, B, G, S

EVA Air [BR]

Y, B, K

Lufthansa [LH]

Y, B, E, G

Scandinavian Airlines [SK]

Y, B, S

Singapore Airlines [SQ]

S, T (Aircraft with Premium Economy Cabin)

Y, B, E (Aircraft without Premium Economy Cabin)

Swiss International Air Lines [LX]

Y, B, U, M

Shenzhen Airlines [ZH]

Y, B, M, H, G

*Eligible fares will differ depending on the operating airline. Please check the booking class of the ticket to confirm eligibility.

*Star Alliance Upgrade Awards cannot be used in conjunction with ANA flight awards.

*Upgrade awards cannot be used for package tour fares and inclusive tour fares.

*It is not possible to upgrade directly from Economy Class to First Class. However, exceptions will be made for flights which only offer two classes of service (Economy Class and First Class). When using upgrade awards, mileage accrual will be based on the booking class of the originally purchased ticket.

Usage Policy for Infants and Children

Usage Policy for Infants

The following airlines stipulate that Star Alliance Upgrade Awards cannot be used by an adult who is accompanied by an infant that is not occupying its own seat: Air Canada, Air China, Air New Zealand, Asiana Airlines, Avianca, Avianca Brazil, EgyptAir, EVA Air, Shenzhen Airlines, Singapore Airlines, Thai Airways, Turkish Airlines, United Airlines. Please contact other airlines for details of their respective policies regarding infant fares.

Children

When redeeming an award for a child (defined as 2-11 years of age for international flights*1), the same amount of miles is required as an adult.

*1 Age on the day of departure.

Award User Registration

*Award users may be asked to present documentation to verify their relationship with the AMC member.

Please confirm the Terms and Conditions as well as the Application and Collection pages when using award tickets.