ABOUT US

MISSION Americal.com is a company aimed at Internet sales of the highest quality CD-Recordable, ReWritable and related data storage products and accessories to the end user and reseller consumer markets -- at today's lowest possible prices.

HISTORY & PHILOSOPHY Americal.com was created in 1982, with a background in marketing of computer parts and supplies. We are very experienced in volume-buying, discount reselling and customer support. Our company policies reflect many thousands of man-hours spent dealing with the changing computer supplies market. We started in the market the same time that the personal computer was born, in the early 1980's, and we continue in the same market to this day.

PRODUCT SELECTION Americal.com offers a wide selection of generic "non-branded" data storage media and accessories, backed by our own guarantee. Because we buy these quality products in very large quantities and carry our own warranty, we can sell them to you at very, very low prices -- prices that you will often find are the lowest available in the industry.

WAREHOUSING We maintain large stocks of well over 90% of the items you see in our online catalog, ready for instant shipment. The great majority of orders are actually shipped the same day their payment is approved. (Charge card orders are generally approved the same day or the very next business day. Some credit approvals may take up to 2 business days during holiday or other very busy periods.) Our shipping policies reflect our firm desire to get your deliveries in your hands by the most economical, fastest and most reliable means possible. In order to best serve you, we may ship your order from a combination of several different warehouse locations, depending on your location and product availability in the particular warehouse.

We are dedicated to providing fast dependable shipping of orders and to a vigorous product quality guarantee and a generous return exchange/refund policy. The company provides 24-hr/7-day customer support and information through today's fast, economical communication channels, including e-mail, and fax 818-994-6900. Also toll free live sales or customer support at 800-288-8025 (during business hours, Mondays-Fridays, 8am-5pm PST).

LOCATION Americal.com sales office is located at 7625 Hayvenhurst Ave. Unit 2,
Van Nuys, CA 91406 USA.
This location is a few miles from downtown Los Angeles, near freeways and major airports to enable fast, dependable customer service. The sales office is open Mondays through Fridays, from 9 a.m. to 4 p.m. Pacific Time. We are closed all Saturdays, Sundays and national USA holidays, including New Year's Day, President's Day, Labor Day, July 4th, Memorial Day, Yom Kippur, Thanksgiving, and Christmas. (in addition to other times as dictated by fires, floods, earthquakes, "The Academy Awards" and other natural or man-made disasters).

(This office is for sales and customer support only, see our RMA requests page for instructions on product returns. Your product may have come from any one of several warehouses and must be returned to the correct warehouse. so the sales office cannot accept product return shipments, which must follow our return procedures to ensure that it arrives at the correct warehouse. )

NOTE -- Returns do NOT go to the Sales Office
If you wish to return items, please do NOT simply ship them to our Sales Office above. You must complete our online RMA Request Form (RMA means "Return Materials Authorization"). We will contact you within 2 business days after you submit the form to help you with any problems you may have. If we cannot resolve all your concerns, we will issue you a registered RMA number for you to use for returned product exchanges or credits. Our warehouse must refuse all boxes returned without our registered RMA Numbers on their outside shipping labels. Thank you.

* Orders in by 5 p.m. Eastern Time are shipped the same day on over 90% of our product catalog. Ordered products must be in stock at time of order and are subject to back orders or delays, if oversold. Delayed or back orders are notified by email. In stock status shown is updated once every 24 hours. Call if you need info on immediate shipping availability -- 800-288-8025 during business hours Mon-Fri, 8am-5pm Pacific.