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Sunday, December 30, 2012

Complex messages in large organizations will always be misinterpreted

Large organizations are usually faced with the need to process several
messages in order to enhance smooth running. For example, it is worth to
mention that effective working of an organization is determined by effective
flow of information among employees, management and clients. Therefore, it is prudent for the management of
large organizations to simplify message that are shared across so that the
needed feedback can be obtained.

As a matter of fact, the
management of an organization can develop a message platform capable of
embodying the intrinsic goals or activities of an organization. It is also highly recommended that all forms
of messages that are sent and received within an organization ought to have clear
structures. In other words, they should be easily understood and interpreted by
the recipient. Although the ideas or information contained in these messages
may be complex in nature, it is still vital to simplify the language content of
such messages. In the case of verbal communication where messages are passed
from one person to another physically, it is necessary for the speaker to
demonstrate credibility, authenticity and action while passing a given
message. In addition, the conveyor of
the message should also understand that the points passed across in the coded
message should be valid and easy to prove. False, misleading or exaggerated
messages cannot be accepted by the recipients because they will be considered
to be hollow and not worthy at all.
In the case of large and well
established organizations, passing messages to employees or the management
should not take the form of a long twisted story. Moreover, verbal messages
should not be narrated in the same way they appear in written formats because
they may appear quite complex for most recipients. The speaker should have the
ability to decode the encoded message so that it becomes easy to understand.
Complex messages that have
been successfully passed can be evaluate in terms of the following theoretical
models and frameworks:

a.The disparate
activities of an organization are captured by the delivered message. The
overall story of an organization is thereafter strengthened by the latter.

b.The message is
strengthened by the performance and overall activities of the organization.

c.Both the management
and employees of an organization can contribute and appreciate the messaging
system. This can take place even if they do not utilize the same message
characteristics.

d.The nature of
messaging system used by an organization is adequately sustainable.

The above
theoretical models and frameworks are hinged on the significance of effective
communication in large-scale organizations.
As already mentioned, misinterpretation of complex messages is a common
scenario and challenge facing many large organizations. Therefore, mutual understanding
among all the stakeholders of an organization is critical. The productivity and overall wellbeing of
employees are also affected by the flow of information through the messaging
system.
Needless to say, clear,
well articulated and coherent speech is of enormous import when facilitating
effective communication in a large establishment. The issue of misinterpreting
messages is mainly affected by lack of coherence in the messages being passed
from one party to another. On the same note, various frameworks that have been
used to elucidate effective communication in originations indicate that
effective communication should be laced with facts. In other word, biasness is
a prohibitive act that tends to make recipients of a given message to be
reluctant.
What is communication?
Several models have been
devised to expound the effective meaning of communication. For instance, when a
piece of message is sent by an individual with the goal of evoking a response,
the process is referred to as communication.
Hence, if the recipient interprets the message in the same way as it was
initially intended by the sender, effective communication will take place. In
addition, Wendy’s model asserts that fewer resources and minimal time are
usually used when effective communication takes place.
On the other hand,
misinterpretationof a message can take place if the sent message is
comprehended by the recipient according to his or her own contentment. Therefore,
it is prudent to mention that effective understanding and interpretation of
messages mainly depend on the communication process that has been
followed. The process usually begins
with the sender. The latter is supposed to encode a given message before
sending it. The encoding process may involve emotions or particular requests
that may fit the intended recipients. After the process of encoding, the
message is then sent to the expected audiences who are then supposed to decode
and derive meaning from the meaning enclosed in the message. The recipients of
a particular message are the expected to send feedback to the sender for the
process of communication to be complete. This model is elaborated in the
diagram below:

From the above
communication model, it is evident that large organizations can indeed suffer significant
losses if messages are complex. For example, there are myriads of channels that
messages pass before the final feedback can be obtained from the recipient (s).
In addition, encoding and decoding messages that are already complex in nature
may interfere with the overall interpretation of messages. In any case, senders
and recipients of messages may have varying competences and skills needed to
encode and decode messages. As a result, the outcome of these messages may
still be affected especially in case whereby an organization is large. Barriers

The art of communicating has
never been a simple undertaking. This explains why recipients of communication
often misinterpret messages. As such, there are several barriers to
communication that aggravate misunderstanding among employees and management of
an organization. If large organizations can eliminate these barriers, then the
levels of misinterpretation can also be remarkably minimized.
It is prudent to underscore
the fact that large organizations often well endowed with diversity in terms of
their workforce. Hence, it is possible to have some employees who have
limitations in their individual perceptions and emotions. Besides, skills and competences
at the workplace may also vary significantly. While diversity at the workplace
is indeed applauded, negative characteristics may act as barriers to effective
communication.
A large organization is
highly likely to use complex forms of communication in order to satisfy its
performance and development needs. Thus, the nature and form of communication
used may be a source of misunderstanding and consequent misinterpretation of
messages. Moreover, the communication interaction
process may also be unique and elicit unexpected feedback especially to the
sender. Some of the factors that may
lead to misinterpretation of messages in large organizations include individual
mindsets of employees, attitudes, overexposure to data, past experiences, and
stereotyping. Moreover, other
impediments to effective communication include personal and environmental
issues, trust and empathy as well as perceptual filters.
The aforementioned barriers
to effective communication explain why large organizations are often at high risk
of encountering frequent misinterpretation of messages. It is also vital to
discuss the Lasswell’s communication model in order to appreciate how messages can be
misinterpreted in large and well established organisations. Lasswell’s communication model

The Lasswell’s model
of communication attempts to disclose how various channels are vital in the
flow of messages. The model has been illustrated in the figure below:

The above model is one of the earliest theoretical models of communication
adopted towards the end of 1940s.
According to Lasswell, communication follows specific channels before
the final feedback is received. The model also elaborates various key players
in the flow of communication. The Lasswell’s model has five key components. It begins with the communicator of the message. This
is the person who give gives the message to the sender so that it can be
delivered to the recipient. Secondly,
the actual message is a vital aspect in the flow of communication. The content
of the message constitutes what the sender will deliver to the recipient. In
other words, the sender will have to speak about the message. The next channel
is the audience or receiver of the message. In addition, the channel or medium
of communication is also a vital aspect according to Lasswell’s model. Finally,
the feedback process completes a given channel of communication. At this point,
the recipient has to respond to the message and offer relevant feedback.
According to this model,
understanding messages in large organisations can easily be experienced. Hence,
misunderstanding and consequent misinterpretation of such is rife in such organisations.