VPS & Dedicated Servers (Hosting Control Center) Help

Why am I locked out of my account?

As a security enhancement, we temporarily lock your account after failed login attempts.

The length of time you're locked out increases after each unsuccessful attempt. This essentially nullifies the possibility of a brute-force attack because the time between attempts becomes incredibly onerous after a trivial number of guesses (trivial by a machine's standard, that is).

If you're a legitimate user and cannot remember your password after a few tries, we recommend resetting your password. It won't unlock your account, but you will be able to access your account with certainty after the timer releases your account.