Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Downstream

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables

Downstream 1

24

417.00 MHz

5.50 dBmV

40.37 dB

256QAM

292972321

0

0

Downstream 2

2

285.00 MHz

5.60 dBmV

40.37 dB

256QAM

159682311

0

0

Downstream 3

3

291.00 MHz

5.70 dBmV

40.37 dB

256QAM

159664399

0

0

Downstream 4

4

297.00 MHz

5.80 dBmV

40.37 dB

256QAM

190546080

0

0

Downstream 5

5

303.00 MHz

5.90 dBmV

40.37 dB

256QAM

182923432

0

0

Downstream 6

6

309.00 MHz

6.00 dBmV

40.37 dB

256QAM

188186714

0

0

Downstream 7

7

315.00 MHz

6.00 dBmV

40.95 dB

256QAM

184566609

0

0

Downstream 8

8

321.00 MHz

6.20 dBmV

40.95 dB

256QAM

182931129

0

0

Downstream 9

9

327.00 MHz

6.40 dBmV

40.37 dB

256QAM

168941900

0

0

Downstream 10

10

333.00 MHz

6.20 dBmV

40.37 dB

256QAM

166199779

0

0

Downstream 11

11

339.00 MHz

6.40 dBmV

40.37 dB

256QAM

165436355

0

0

Downstream 12

12

345.00 MHz

6.50 dBmV

40.37 dB

256QAM

170374450

0

0

Downstream 13

13

351.00 MHz

6.50 dBmV

40.37 dB

256QAM

194993093

0

0

Downstream 14

14

357.00 MHz

6.30 dBmV

40.37 dB

256QAM

164095951

0

0

Downstream 15

15

363.00 MHz

6.40 dBmV

40.37 dB

256QAM

167812053

0

0

Downstream 16

16

369.00 MHz

6.00 dBmV

40.37 dB

256QAM

165999905

0

0

Downstream 17

17

375.00 MHz

6.10 dBmV

38.98 dB

256QAM

205377446

0

0

Downstream 18

18

381.00 MHz

5.80 dBmV

38.98 dB

256QAM

221859663

0

0

Downstream 19

19

387.00 MHz

5.70 dBmV

38.98 dB

256QAM

197460465

0

0

Downstream 20

20

393.00 MHz

5.60 dBmV

40.37 dB

256QAM

200564144

0

0

Downstream 21

21

399.00 MHz

5.60 dBmV

38.98 dB

256QAM

183970888

0

0

Downstream 22

22

405.00 MHz

5.80 dBmV

40.95 dB

256QAM

205047312

0

0

Downstream 23

23

411.00 MHz

5.90 dBmV

40.37 dB

256QAM

231323196

0

0

Downstream 24

1

279.00 MHz

5.80 dBmV

40.95 dB

256QAM

161771917

0

0

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation

Upstream 1

2

24.20 MHz

44.50 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 2

4

37.00 MHz

42.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 3

3

30.60 MHz

43.25 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 4

1

19.40 MHz

44.50 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

Upstream

How long has the modem been up?

System Uptime:

0 d: 7 h: 07 m

Computers Detected:

staticCPE(1), dynamicCPE(1)

CM Status:

Telephony-Reg Complete

Time and Date:

Sun 2017-11-26 19:37:43

Your signal levels look good and the tech should be able to confirm that when he is their. I would highly recomend you have him exchange out the modem for a non Arris model due to the faulty intel puma 6 chipset. If you look at the logs a posted earlier from my Ubee and the link I provided that showed the diagnostics from my prevoious modem the Arris TG1602 their is a night and day differance in the logs and the connection.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Downstream

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables

Downstream 1

24

417.00 MHz

5.50 dBmV

40.37 dB

256QAM

292972321

0

0

Downstream 2

2

285.00 MHz

5.60 dBmV

40.37 dB

256QAM

159682311

0

0

Downstream 3

3

291.00 MHz

5.70 dBmV

40.37 dB

256QAM

159664399

0

0

Downstream 4

4

297.00 MHz

5.80 dBmV

40.37 dB

256QAM

190546080

0

0

Downstream 5

5

303.00 MHz

5.90 dBmV

40.37 dB

256QAM

182923432

0

0

Downstream 6

6

309.00 MHz

6.00 dBmV

40.37 dB

256QAM

188186714

0

0

Downstream 7

7

315.00 MHz

6.00 dBmV

40.95 dB

256QAM

184566609

0

0

Downstream 8

8

321.00 MHz

6.20 dBmV

40.95 dB

256QAM

182931129

0

0

Downstream 9

9

327.00 MHz

6.40 dBmV

40.37 dB

256QAM

168941900

0

0

Downstream 10

10

333.00 MHz

6.20 dBmV

40.37 dB

256QAM

166199779

0

0

Downstream 11

11

339.00 MHz

6.40 dBmV

40.37 dB

256QAM

165436355

0

0

Downstream 12

12

345.00 MHz

6.50 dBmV

40.37 dB

256QAM

170374450

0

0

Downstream 13

13

351.00 MHz

6.50 dBmV

40.37 dB

256QAM

194993093

0

0

Downstream 14

14

357.00 MHz

6.30 dBmV

40.37 dB

256QAM

164095951

0

0

Downstream 15

15

363.00 MHz

6.40 dBmV

40.37 dB

256QAM

167812053

0

0

Downstream 16

16

369.00 MHz

6.00 dBmV

40.37 dB

256QAM

165999905

0

0

Downstream 17

17

375.00 MHz

6.10 dBmV

38.98 dB

256QAM

205377446

0

0

Downstream 18

18

381.00 MHz

5.80 dBmV

38.98 dB

256QAM

221859663

0

0

Downstream 19

19

387.00 MHz

5.70 dBmV

38.98 dB

256QAM

197460465

0

0

Downstream 20

20

393.00 MHz

5.60 dBmV

40.37 dB

256QAM

200564144

0

0

Downstream 21

21

399.00 MHz

5.60 dBmV

38.98 dB

256QAM

183970888

0

0

Downstream 22

22

405.00 MHz

5.80 dBmV

40.95 dB

256QAM

205047312

0

0

Downstream 23

23

411.00 MHz

5.90 dBmV

40.37 dB

256QAM

231323196

0

0

Downstream 24

1

279.00 MHz

5.80 dBmV

40.95 dB

256QAM

161771917

0

0

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation

Upstream 1

2

24.20 MHz

44.50 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 2

4

37.00 MHz

42.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 3

3

30.60 MHz

43.25 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 4

1

19.40 MHz

44.50 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

Upstream

How long has the modem been up?

System Uptime:

0 d: 7 h: 07 m

Computers Detected:

staticCPE(1), dynamicCPE(1)

CM Status:

Telephony-Reg Complete

Time and Date:

Sun 2017-11-26 19:37:43

Your signal levels look good and the tech should be able to confirm that when he is their. I would highly recomend you have him exchange out the modem for a non Arris model due to the faulty intel puma 6 chipset. If you look at the logs a posted earlier from my Ubee and the link I provided that showed the diagnostics from my prevoious modem the Arris TG1602 their is a night and day differance in the logs and the connection.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Downstream

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables

Downstream 1

24

417.00 MHz

5.50 dBmV

40.37 dB

256QAM

292972321

0

0

Downstream 2

2

285.00 MHz

5.60 dBmV

40.37 dB

256QAM

159682311

0

0

Downstream 3

3

291.00 MHz

5.70 dBmV

40.37 dB

256QAM

159664399

0

0

Downstream 4

4

297.00 MHz

5.80 dBmV

40.37 dB

256QAM

190546080

0

0

Downstream 5

5

303.00 MHz

5.90 dBmV

40.37 dB

256QAM

182923432

0

0

Downstream 6

6

309.00 MHz

6.00 dBmV

40.37 dB

256QAM

188186714

0

0

Downstream 7

7

315.00 MHz

6.00 dBmV

40.95 dB

256QAM

184566609

0

0

Downstream 8

8

321.00 MHz

6.20 dBmV

40.95 dB

256QAM

182931129

0

0

Downstream 9

9

327.00 MHz

6.40 dBmV

40.37 dB

256QAM

168941900

0

0

Downstream 10

10

333.00 MHz

6.20 dBmV

40.37 dB

256QAM

166199779

0

0

Downstream 11

11

339.00 MHz

6.40 dBmV

40.37 dB

256QAM

165436355

0

0

Downstream 12

12

345.00 MHz

6.50 dBmV

40.37 dB

256QAM

170374450

0

0

Downstream 13

13

351.00 MHz

6.50 dBmV

40.37 dB

256QAM

194993093

0

0

Downstream 14

14

357.00 MHz

6.30 dBmV

40.37 dB

256QAM

164095951

0

0

Downstream 15

15

363.00 MHz

6.40 dBmV

40.37 dB

256QAM

167812053

0

0

Downstream 16

16

369.00 MHz

6.00 dBmV

40.37 dB

256QAM

165999905

0

0

Downstream 17

17

375.00 MHz

6.10 dBmV

38.98 dB

256QAM

205377446

0

0

Downstream 18

18

381.00 MHz

5.80 dBmV

38.98 dB

256QAM

221859663

0

0

Downstream 19

19

387.00 MHz

5.70 dBmV

38.98 dB

256QAM

197460465

0

0

Downstream 20

20

393.00 MHz

5.60 dBmV

40.37 dB

256QAM

200564144

0

0

Downstream 21

21

399.00 MHz

5.60 dBmV

38.98 dB

256QAM

183970888

0

0

Downstream 22

22

405.00 MHz

5.80 dBmV

40.95 dB

256QAM

205047312

0

0

Downstream 23

23

411.00 MHz

5.90 dBmV

40.37 dB

256QAM

231323196

0

0

Downstream 24

1

279.00 MHz

5.80 dBmV

40.95 dB

256QAM

161771917

0

0

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation

Upstream 1

2

24.20 MHz

44.50 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 2

4

37.00 MHz

42.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 3

3

30.60 MHz

43.25 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 4

1

19.40 MHz

44.50 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

Upstream

How long has the modem been up?

System Uptime:

0 d: 7 h: 07 m

Computers Detected:

staticCPE(1), dynamicCPE(1)

CM Status:

Telephony-Reg Complete

Time and Date:

Sun 2017-11-26 19:37:43

Your signal levels look good and the tech should be able to confirm that when he is their. I would highly recomend you have him exchange out the modem for a non Arris model due to the faulty intel puma 6 chipset. If you look at the logs a posted earlier from my Ubee and the link I provided that showed the diagnostics from my prevoious modem the Arris TG1602 their is a night and day differance in the logs and the connection.

Yeah, I'm defenitly going to swap it out. Thanks ;)

Here is a list of modem names and models that contain that faulty chipset make sure he does not give you these modems.

Re: Arris TM1602 keeps rebooting (help ;-;)

The "illegal set operation fail" Appears to be provisioning/ firmware. Get a different model modem.. However T3 and T4 errors are line issues. Usually upstream loss/ excessive noise ingress, bad grounding, etc.

Need to see the signal level page after the modem has been up fro at least 6-8 hours without a reset to see the correcteds/ uncorrecteds on the downstream side.

Downstream

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables

Downstream 1

24

417.00 MHz

5.50 dBmV

40.37 dB

256QAM

292972321

0

0

Downstream 2

2

285.00 MHz

5.60 dBmV

40.37 dB

256QAM

159682311

0

0

Downstream 3

3

291.00 MHz

5.70 dBmV

40.37 dB

256QAM

159664399

0

0

Downstream 4

4

297.00 MHz

5.80 dBmV

40.37 dB

256QAM

190546080

0

0

Downstream 5

5

303.00 MHz

5.90 dBmV

40.37 dB

256QAM

182923432

0

0

Downstream 6

6

309.00 MHz

6.00 dBmV

40.37 dB

256QAM

188186714

0

0

Downstream 7

7

315.00 MHz

6.00 dBmV

40.95 dB

256QAM

184566609

0

0

Downstream 8

8

321.00 MHz

6.20 dBmV

40.95 dB

256QAM

182931129

0

0

Downstream 9

9

327.00 MHz

6.40 dBmV

40.37 dB

256QAM

168941900

0

0

Downstream 10

10

333.00 MHz

6.20 dBmV

40.37 dB

256QAM

166199779

0

0

Downstream 11

11

339.00 MHz

6.40 dBmV

40.37 dB

256QAM

165436355

0

0

Downstream 12

12

345.00 MHz

6.50 dBmV

40.37 dB

256QAM

170374450

0

0

Downstream 13

13

351.00 MHz

6.50 dBmV

40.37 dB

256QAM

194993093

0

0

Downstream 14

14

357.00 MHz

6.30 dBmV

40.37 dB

256QAM

164095951

0

0

Downstream 15

15

363.00 MHz

6.40 dBmV

40.37 dB

256QAM

167812053

0

0

Downstream 16

16

369.00 MHz

6.00 dBmV

40.37 dB

256QAM

165999905

0

0

Downstream 17

17

375.00 MHz

6.10 dBmV

38.98 dB

256QAM

205377446

0

0

Downstream 18

18

381.00 MHz

5.80 dBmV

38.98 dB

256QAM

221859663

0

0

Downstream 19

19

387.00 MHz

5.70 dBmV

38.98 dB

256QAM

197460465

0

0

Downstream 20

20

393.00 MHz

5.60 dBmV

40.37 dB

256QAM

200564144

0

0

Downstream 21

21

399.00 MHz

5.60 dBmV

38.98 dB

256QAM

183970888

0

0

Downstream 22

22

405.00 MHz

5.80 dBmV

40.95 dB

256QAM

205047312

0

0

Downstream 23

23

411.00 MHz

5.90 dBmV

40.37 dB

256QAM

231323196

0

0

Downstream 24

1

279.00 MHz

5.80 dBmV

40.95 dB

256QAM

161771917

0

0

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation

Upstream 1

2

24.20 MHz

44.50 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 2

4

37.00 MHz

42.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 3

3

30.60 MHz

43.25 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 4

1

19.40 MHz

44.50 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

Upstream

How long has the modem been up?

System Uptime:

0 d: 7 h: 07 m

Computers Detected:

staticCPE(1), dynamicCPE(1)

CM Status:

Telephony-Reg Complete

Time and Date:

Sun 2017-11-26 19:37:43

Your signal levels look good and the tech should be able to confirm that when he is their. I would highly recomend you have him exchange out the modem for a non Arris model due to the faulty intel puma 6 chipset. If you look at the logs a posted earlier from my Ubee and the link I provided that showed the diagnostics from my prevoious modem the Arris TG1602 their is a night and day differance in the logs and the connection.

Yeah, I'm defenitly going to swap it out. Thanks ;)

Here is a list of modem names and models that contain that faulty chipset make sure he does not give you these modems.

Arris SB6190

Arris TG1672G

Arris TM1602

Super Hub 3 (Arris TG2492LG) (commonly, Virgin Media)

Hitron CGN3 / CDA / CGNV series modems:

Hitron CDA-32372

Hitron CDE-32372

Hitron CDA3-35

Hitron CGNV4

Hitron CGNM-3552 (commonly, Rogers)

Hitron CGN3 (eg CGN3-ACSMR)

Hitron CGNM-2250 (commonly, Shaw)

Linksys CM3024

Linksys CM3016

TP-Link CR7000

Netgear AC1750 C6300 AC1900

Netgear CM700

Telstra Gateway Max (Netgear AC1900 / C6300) (Australia)

Cisco DPC3848V

Cisco DPC3941B / DPC3941T (commonly, Comcast Xfinity XB3)

Cisco DPC3939

Compal CH7465-LG / Arris TG2492LG (commonly, Virgin Media Hub 3)

Samsung Home Media Server

I looked up "Ubee MTA", but I couldn't find anything. Is it called something else?