E.) Does the force employ any kind of user satisfaction survey (USS)/ quality of service survey? If so- what percentage of victims of crime were satisfied with the service they received in: - 2010? - 2011? - 2012? If you have a report from the survey I would like to see it.

In response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the Corporate Development and Criminal Justice Departments of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.

I have today decided to disclose the located information to you as follows.

A&B

Crime Type

2011

2012

Burglary

124

112

Criminal Damage

1064

847

Racially or religiously aggravated criminal damage

0

0

Drugs

1480

1376

Fraud & Forgery

337

312

Robbery

0

1

Sexual Offences

73

51

Theft & Handling Stolen Goods

2096

1846

Violence Against the Person

2869

2444

GBH with intent

1

0

C&D.

You should note that 1,2,3,4.6, 9,10 are not the offences for penalty notices for disorder We have therefore given those offences which can attract a PND

As the information you have requested at this part is accessible by other means I have not provided you with a copy of the information and will rely on Section 21 of the Freedom of Information Act 2000. You should therefore consider this a refusal for your request.

I have provided an explanation to this exemption below.

Section 21 (1) - Information accessible by other means

Information which is reasonably accessible to the applicant is exempt information.

The User Satisfaction Survey is published and therefore in the public domain and freely available by a simple search on the Northumbria Police website. To assist you further I have provided the link below.

The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police. Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation. In particular, you must not re-use this information for any commercial purpose.

If you are still unhappy after we have investigated your complaint and reported to you the outcome, you may complain directly to the Information Commissioner’s Office and request that they investigate to ascertain whether we have dealt with your request in accordance with the Act.