13% of adults ‘missing out on full benefits of apps due to lack of confidence’

News / UK and world by Press Association November 14, 2018, 12:03 am Facebook Twitter LinkedIn WhatsApp Email Sign up to our Daily newsletter One in seven people is not getting the most out of apps due to a lack of confidence and knowledge about how they work, a survey suggests. Some 13% of people feel they are missing out on the full benefits of apps for these reasons – including 12% of Millennials aged 25 to 34 who said this – NatWest found. One in six (16%) over-55s also said they did not feel they were getting the full benefits of using apps. Across the survey, nearly two-thirds (62%) of people said they save time by using apps for everyday activities such as shopping, banking and booking travel – while nearly a quarter (24%) believe they save money. More than one in 10 (11%) people who do not use banking apps said they would do so if they could get help setting it up from someone with the right knowledge. Other reasons why people said they kept away from using apps included concerns about security and sharing details, the survey of more than 2,000 people found. Miguel Tatay, head of digital channels at NatWest, said just over 50% of customers are now choosing to bank through its mobile app. He said just over a million customers have started mobile banking with NatWest in the past 12 months alone. Mr Tatay told the Press Association: “We’re seeing a large group… [Read full story]