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BT Broadband Multiport Extender 500 User Guide

1.
User Guide
If you need some help, see the Frequently Asked Questions at bt.com/bbextendermulti500 or call 0808 100 6116*.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
1 Plug in extender near your devices
2 Add to your existing network
3 Connect your devices
Multiport Broadband Extender 500 Add-on
Follow the steps in this guide to set up your add-on.
Check box content:
3
2
1
Data
Power
Multiport Broadband Extender
Multiport Broadband
Extender 500
Ethernet cable
Find out more
• If you need more detailed instructions, Frequently Asked Questions are
available at bt.com/bbextendermulti500
• If you cannot find the answer to your problem in the Frequently Asked Questions,
then please call our free Helpline on 0808 100 6116*. Our dedicated advisors
are more likely to be able to help you than the retailer where you made
your purchase.

2.
1 Plug in extender near
your devices
TIP: you might find it easier to plug your new broadband extender in the same
double power socket or near one of your existing ones whilst you set things up.
1 Plug the extender directly into a wall power socket near the device you want
to connect. Make sure the power socket and extender are switched on.
The On/Off button is on the side of the extender.
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
2 Add to your
existing network
1 Press the Link button on the side for 5 to 8 seconds.
2 Wait for the device to restart. If everything’s okay,
the Power indicator will go back to steady green.
3 Press the Link button again, this time for 1 second.
4 Within 2 minutes, press the Link or equivalent
button on any of the existing extenders for 1 second
to complete the connection to the network.
5 Wait for connection to complete. Give it a couple of
minutes. If everything’s okay, the Power and Data
indicators on your new extender will light up.
See Connection help overleaf if the Data indicator doesn’t
light up on the extender.

3.
3 Connect your devices
If the connection is successful, connect your devices to the broadband
extender using the ethernet cable provided.
After 5 minutes of inactivity on the ethernet port, the extender will go into power
save mode. The Power indicator will be flashing.
Light status
3
2
1
Data
Power
Multiport Broadband Extender
Light Status What’s happening
Power On Extender running normally
Flashing Extender resetting, synchronising or power save mode
Off Extender turned off
Ethernet
1-3
On Device connected to extender
Flashing Data being sent or received
Off No device connected to extender or device switched off
Data On Extender connected to network
Green: High transfer speed
Orange: Medium transfer speed
Red: Low transfer speed
Off No connection to network

4.
Link button
What do you want to do? Press and hold button
Prepare to join a new network 5 to 8 seconds
Join a new network 1 second
Reset to factory settings More than 15 seconds until Data and Power lights go out
TIP: you may find it helpful to use a watch or a clock when using the Link button.
Reset to factory settings
If your extender stops working or becomes unpaired, you can reset it to the
factory settings:
1 Make sure the extender is plugged in and the power socket’s switched on.
2 Press the Link button for more than 15 seconds until the Data and Power lights go
out. If everything’s okay, the Power indicator on the extender will light up.
For detailed instructions and technical information for setting up the extender, please
see the Frequently Asked Questions at bt.com/bbextendermulti500

5.
Connection help
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
3
2
1
Data
Power
Multiport Broadband Extender
3
2
1
Data
Power
Multiport Broadband Extender
• If you are having problems synchronising one or more extenders, try resetting them
to their default factory settings. Most extenders have a Reset (Link) button that
does this. Refer to the extender user guide for more detailed information on how
to add more powerline devices.
• Swap devices to help check and isolate a problem with a particular extender unit.
• To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging in extenders in the same room. Some old wiring or fuse boxes might
affect your network performance.
• House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with your network.
• For best network performance, use broadband extenders from BT.
If you need more help, go to bt.com/bbextendermulti500
or call 0808 100 6116*.