Step 4: Your reward will be added to your “My Rewards” list, and can be used anytime before its expiry date.

Can I earn points when I ride with Grab outside of my home country?

Yes! You are eligible to earn GrabRewards Points for all Grab rides taken across Southeast Asia*. Points earned outside your home country will be awarded based on the points earn rate in the country you are visiting.

Can I earn points on promo rides?

Yes! However, please note that points will be awarded based on the non-discounted portion of the fare.

For example, if your fare was IDR 50.000 and you had applied a “IDR 10.000 off” promo code or Ride Reward, you would only earn GrabRewards points for IDR 50.000 – IDR 10.000 = IDR 40.000.

What if I decide to terminate my GrabRewards membership?

We’d be really sad to see you go! At the same time, you would lose your GrabRewards points, your existing tier status (Silver, Gold, Platinum) and all associated tier privileges. If you do decide to opt-back in at a later date, we will not be able to restore your previous GrabRewards points balance.

Do tolls, fees and surcharges contribute to my points?

No, GrabRewards points will not be awarded for tolls, fees and other surcharges.

Will I lose my current Silver, Gold or Platinum tier?

Tier ‘downgrades’ happen when you don’t earn enough points to maintain the tier.

Refer to the chart. For example, if you earn enough points to achieve Platinum tier in Reward Period 1 (1 Jan – 30 Jun), you will continue to maintain Platinum status until the end of Reward Period 2 (31 Dec).

Scenario 1: If you continue to earn enough points for Platinum in Reward Period 2 (1 Jul – 31 Dec), you will maintain your tier in the next period starting 1 Jan.

Scenario 2: If you do not earn enough points for Platinum in Reward Period 2 (1 Jul – 31 Dec), your tier will be downgraded to match your points earning in Reward Period 2.

When you lose a tier status, you also lose all privileges that come with it.

Could my tier be ‘downgraded’ a few levels down?

This would depend on how often you use Grab.

Here’s another example. Let’s say, your current tier is Platinum. You will stay on Platinum from 1 Jan- 30 June (Reward Period 1). However, if you take 0 rides during that Reward Period, your Platinum tier would be ‘downgraded’ to the basic ‘Member’ tier. That’s why you need to take more rides to earn a certain amount of points to stay on your current tier.

*Grab reserves the right to change the reward offers and points multiplier for payment via cash, credit/debit cards or OVO without prior notice.