Futhermore, we can confirm that the trouble bellow was caused by the 1.11 update :

・When you updated to the version 1.11, playtime was reset to 0.

We did our best to fix this issue, but we couldn't restore unfortunately the playtime that has been already reset.
We are sincerely sorry for the inconvenience caused and thank you for your understanding.

PlayStation®4 Exclusive
“THE KING OF FIGHTERS XIV”

Latest patch information

2017.1.23 UPDATE

THE KING OF FIGHTERS XIV's latest patch ver. 1.11 is now available to download.
Please find below the breakdown of the major changes in this latest patch:

・Minor bugs fixed.

Please check the PDF document below in order to know more about the details of the latest patch ver. 1.11.