Additional Information

At Buy Smarte, we ship Most products Australia wide Door to Door and offer competitive rates to regional and remote parts of Australia.

If AVAILABILITY is "In Stock": We currently have the stock in our local or central warehouse and dispatch is usually between 1-3 business days (95% of orders are shipped same or next day)

If AVAILABILITY is "Available to Order": We are either out of stock in our warehouse and need to order in or the product is not stocked and ordered from our supplier on demand, dispatch is usually between 4-7 business days but can vary model to model, if you need the product quickly then check with us first for an exact ETA before ordering

Pickup From Our Warehouse: We utilize several warehouses and therefore stock may need to be transferred to our pickup warehouse and therefore we will advise you when stock is ready for collection.

About our Premium Delivery Service: (currently Sydney area only)

*Under Premium Delivery you are entitled to either: (ONE OF THE FOLLOWING ONLY)

*Express delivery which can mean Same Day or Next Day where possible (see T&C below on Same day Delivery)

-----Same Day delivery applies to Monday to Friday only (excluding Public Holidays)

-----Orders must be placed before 1pm (orders placed after 1pm or during weekend then delivery is next business day)

-----The stock needs to be available in Stock at the Sydney Warehouse

-----Very soon after your order, we will confirm successful same day delivery booking and confirm if same day is not possible

*Delivery on a day that suits you with Basic TV Assembly onto its Stand (Including Saturdays provided order is received before Midday Friday)

*Two man Delivery Service. This is useful for situations where you may have many steps and the item is large/bulky where you cannot accept delivery at the building

(please note that above options and services are provided via different courier services and therefore a combination of these will not be possible so when deciding this service please choose one that is more important to you)

Transit Times: (Please use below as an estimate only, Customers are to allow up to 10 business days for online deliveries)

Our couriers deliver Monday to Friday 9am to 5pm. Weekend delivery and after hours delivery is currently not available.

For larger items such as Televisions of 49” or above or Large White Goods (Fridges and Washing Machines), the delivery is booked with you prior to delivery, depending on the area and the item being delivered, the driver may be able to give you a window of delivery otherwise it is expected that a delivery can occur on an agreed day from 9-5pm. If you miss a delivery that is booked by agreement, then a re-delivery charge is applicable so if you aren’t able to meet your agreed date then please call and reschedule at least a day before.

For Medium items Such as Vacuum cleaners, Microwaves, small TVs up to 43” then we will use Couriers Please services (CPS). CPS will attempt delivery at first opportunity, if you aren't home, a calling card will be left with instructions on how you can pick up your order or call CPS to book in a redelivery. In some instances, you may receive email and text message notification so its best to use your mobile number in your order. (notifications are limited to certain areas at the current time so you may not receive any other than the tracking details from us ahead of delivery)

For smaller items such as Google Hubs/Home, Microsoft accessories or generally any item that fits in a small/medium satchel will be delivered by Australia Post without a signature and will be left in a safe place or may be carded with instructions to collect from the closest Australia post office.

You may give 'Authority To Leave' (ATL) to the courier company, granting permission for the goods to be left without a signature if no one is home to receive the delivery. Please bear in mind however, that providing an ATL will waive any transit Insurance for lost/undelivered goods and you would need to follow up directly with the courier for assistance if the item was not delivered or was stolen after it was delivered. We strongly discourage you from giving authority to leave unless you are comfortable to repurchase the item if you do not receive it and agree that you may not contact us for a resolution to lost items/undelivered with security camera footage proof or otherwise. PLEASE DO NOT GIVE ATL.

Please also note that failure to collect your package from the courier may result in the item being returned to us, incurring re-delivery or re-stocking charges.

PLEASE NOTE: Bulky Goods such as Fridges and Washing Machines cannot be shipped outside the Sydney metro area at present

Buy Smarte offers direct shipping on all other products directly to your door using various carriers depending on your location.

All items are usually dispatched from our warehouse within 1-5 working days of receiving cleared payment and we also welcome pay on pick up directly from our Sydney showroom at no extra charge. However prior arrangements must be made if you wish to do so.

Customers will be provided a tracking number once items have been dispatched so that someone may be available to accept the goods on the day of delivery.

Delivery times vary depending on your location however please allow up to 14 working days to receive your goods although it will generally be sooner.

At Buy Smarte, we offer you added peace of mind by having every item insured against loss, damage and theft whilst in transit at no extra charge (this cover explicitly excludes bathroom mirrors).

Free Shipping to Selected areas - Terms & Conditions

For a limited time as a bonus to commercial customers who purchase from our website, we are offering Free Shipping on selected products where we have supplier support for our Commercial initiative.

*The delivery address has to be a commercial address that is registered to the company name (not residential address)

*The field Company Name is required to be filled out during the checkout page

*The ABN is required also, please add the ABN number in the same fields as company field (eg Electronics Hub Pty Ltd ABN 64 605 826 668)

*If the required information is not supplied during the order, we will contact you to manually process these. If your order does not comply with the above, a shipping charge will be charged or the order can be cancelled at your request.

FRIDGE DOOR REMOVAL: It is the customers responsibility to ensure dimensions of both the fridge and doorways and any thoroughfares are checked prior to placing an order. A $80 charge applies to having the fridge doors removed and then re-attached. Prior arrangements are absolutely necessary and please contact us if you require further information.

FRIDGE DELIVERY: If the delivery men are required to go up flights of stairs, there will be an additional charge of $30 per flight of stairs. It is the customer's responsibility to ensure that this advice is given prior to delivery. In some cases 3 men may be required.

WASHING MACHINE DELIVERY: If the delivery men are required to go up flights of stairs, there will be an additional charge of $15 (up to a maximum of 3 flights of stairs). It is the customer's responsibility to ensure that this advice is given prior to delivery.

Delivery surcharges can be paid via cash on delivery or by contacting us.