Near the top of the listing page, there is a note: “Many customers are having issues connecting to the “SimCity” servers. EA is actively working to resolve these issues, but at this time we do not know when the issue will be fixed. Please visit https://help.ea.com/en/simcity/simcity for more information.”

In the meantime, Amazon is being barraged with negative reviews for the product, which carries an average user rating of one star right now.