Thank you for taking your time to fill out our survey and help us with valuable feedback. As a thank you can enter to win a $10 gift card to Starbucks, Tim Hortons or Cold Stone. Please indicate your name at the end of the survey and at the end of the month we will send the winner their gift card. We post the winner on our Facebook page at the end of the month. Here is a link to our Facebook page. https://www.facebook.com/Toledo-Auto-Care-1411087945865106/ Again, thank you for helping us.

Gary

1.

How long have you used our company for automotive service?

Less than 6 months

Less than 6 months

6 months to less than 1 year

6 months to less than 1 year

1 year to less than 3 years

1 year to less than 3 years

3 years to less than 5 years

3 years to less than 5 years

5 years or more

5 years or more

2.

How many visits per year do you have to our service facility?

Once per year

Once per year

Twice per year

Twice per year

More than twice per year

More than twice per year

Other

Comment:

500 characters left.

3.

How would you rate your level of satisfaction with us?

Highly satisfied

Highly satisfied

Somewhat satisfied

Somewhat satisfied

Neutral

Neutral

Somewhat dissatisfied

Somewhat dissatisfied

Highly dissatisfied

Highly dissatisfied

4.

Did you use our shuttle service? If so, please let us know how we did.

Well Below Average

Below Average

Average

Above Average

Well Above Average

Professionalism

Cleanliness

Friendliness

Timeliness

Comment:

500 characters left.

The following 3 boxes are to give us feedback on your service experience. Please only fill in the box(s) of the Service Advisor that helped you with your service. If you are not sure it will be listed on your final invoice in the top right. Thank you.

5.

If Jason was your Service Advisor how did he do for you?

Well Below Average

Below Average

Average

Above Average

Well Above Average

Courteous

Friendliness

Professionalism

Understanding of your needs

Clarity of explanations of services needed

Value received

Comment:

500 characters left.

6.

If Jessica was your Service Advisor how did he do for you?

Well Below Average

Below Average

Average

Above Average

Well Above Average

Courteous

Friendliness

Professionalism

Understanding of your needs

Clarity of explanations of services needed

Value received

Comment:

500 characters left.

7.

If Gary was your Service Advisor how did he do for you?

Well Below Average

Below Average

Average

Above Average

Well Above Average

Courteous

Friendliness

Professionalism

Understanding of your needs

Clarity of explanations of services needed

Value received

Comment:

500 characters left.

8.

How likely are you to continue doing business with us?

Very likely

Very likely

Somewhat likely

Somewhat likely

Neutral

Neutral

Somewhat unlikely

Somewhat unlikely

Very unlikely

Very unlikely

9.

How likely is it that you would recommend our services to a friend or colleague?

Very likely

Very likely

Somewhat likely

Somewhat likely

Neutral

Neutral

Somewhat unlikely

Somewhat unlikely

Very unlikely

Very unlikely

10.

How can we improve our services or if there is one thing you would change, what would it be?

350 characters left.

11.

What is your gender?

Male

Male

Female

Female

Prefer not to answer

Prefer not to answer

12.

Which category describes your age?

Younger than 18

Younger than 18

18 - 24

18 - 24

25 - 34

25 - 34

35 - 44

35 - 44

45 - 54

45 - 54

55 - 64

55 - 64

65 or older

65 or older

Prefer not to answer

Prefer not to answer

13.

Please enter your name, phone number and which gift card you would like below to be entered to win a free gift.

350 characters left.

Thank you for taking the time to give us your feedback. One last request.If you had a great experience and have the time, we would appreciate a google review from you. If we did not meet expectations please let us know so we can do our best to make it right. We appreciate your business!