Select the check box next to Computer and click Scan. The scan will remove any remnants of the malware still left on your system.

Windows XP users: Select the check box next to My Computer and then click Scan.

Figure 1-4

IV. Troubleshooting

If after performing the steps in parts I-III above the issue is not resolved, follow the instructions below:

Click Start All Programs Accessories. Right-click Command Prompt and choose Run as administrator from the context menu.

Windows 8 users: Press the Windows key + Q to open an app search and type cmd into the Search field. Right-click the cmd application when it appears in results and select Run as administrator from the context menu.

In the command prompt, type CD %userprofile%\desktop. The directory will change to indicate that you are accessing files from your Desktop.

To run the ESETSirefefCleaner tool in manual repair mode, type the command ESETSirefefCleaner.exe /f

The following switches can be used with ESETSirefefCleaner.exe:

/d => Generate log: The scanner will produce a log of its activity which can be submitted to ESET for further analysis. We recommend that you use this switch so that ESET Customer Care agents can examine these logs if needed.

/s => Silent mode: Files will be cleaned/decrypted in the background with no logs created.

/f => Force cleaning: Any infected files will be cleaned or decrypted without any prompt from the user.

/r => Restore system services: Attempts to restore any system components that have been disabled or damaged by the malware.

Once the tool is finished you will be prompted to restart your computer. Click Yes to restart.

Once your computer has restarted, follow the instructions from part III of this article to perform a computer scan.