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Unified Interface

Summary: This business-oriented white paper outlines the planning, governance, and management principles to consider when approaching a User Experience change within a model-driven application on the PowerApps platform. This white paper focuses specifically on Dynamics 365 applications adopting the Unified Interface, but many topics are applicable to any user experience update.

Microsoft is shifting away from the traditional (legacy) CRM user interface, to the new “Unified Interface.” The legacy user interface will be deprecated in 2020. The evolution of the Microsoft Dynamics 365 applications brings substantial architectural and functional changes to enable digital transformation. The front end for this new user experience, the Unified Interface, is built on responsive web design principles, which provide optimal viewing and interaction for any screen size, device, or browser orientation. With a move to make Unified Interface the default experience for end users of Dynamics 365 apps, many customers are taking the opportunity to review their current implementations and optimize workflows to reflect changes in the business.

On September 10, 2019, Microsoft announced that the legacy web client will be deprecated. Customers must have transitioned to Unified Interface before October 1, 2020. This will affect Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Project Service, and Dynamics 365 Marketing customers. Microsoft will continue to provide support, security, and other critical updates to the Dynamics 365 legacy web client until October 1, 2020 but will not release any additional functionality beyond what has already been announced.