All calls are answered by professional counsellors, and each session is tailored to your own needs.

Information for health professionals

Connections Western Sydney Helpline is a low-intensity psychological service for people who are at risk or have experienced symptoms of distress or mild symptoms of mental ill health (i.e. anxiety or depression) for less than 12 months. Your patients or clients can access the service at any time, and they won’t need a referral.

Initial support is provided 24/7 by telephone and clients can have an additional three 30-minute counselling sessions, available from 9am to 9pm. Our counsellors will follow up with clients six weeks later to assess if their needs have been met. If a client’s needs increase, we will refer them to a local psychologist.

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About On the Line

On the Line is a social health business, supporting and counselling people, anywhere and anytime. We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support. With more than 55 years’ experience delivering mental health services to the community, On the Line is a national provider of some of Australia’s most vital and trusted services including MensLine Australia and Suicide Call Back Service.