About our state and postcode statistics

We have only included postcodes with populations of more than 1,000 and with more than 25 new complaints.

We may not record some consumers’ postcodes when they make a complaint. Because of this, there may be a small difference between the total of state complaints and the number of new complaints published elsewhere in this report.

Complaints by state

Overall

The states with the most complaints per 1,000 people were Victoria, South Australia and New South Wales.

The problems that consumers most often reported to us were customer service and complaint handling. Usually these are secondary to the issues that led to consumers' dissatisfaction. This year, those were:

Overall

The states with the most complaints per 1,000 people were Victoria, South Australia and New South Wales.

The problems that consumers most often reported to us were customer service and complaint handling. Usually these are secondary to the issues that led to consumers' dissatisfaction. This year, those were:

About our state and postcode statistics

We have only included postcodes with populations of more than 1,000 and with more than 25 new complaints.

We may not record some consumers’ postcodes when they make a complaint. Because of this, there may be a small difference between the total of state complaints and the number of new complaints published elsewhere in this report.