FAQ

WHERE CAN I GET GT STICKERS?

If you'd like some stickers for your helmet, locker, or forehead, please sent a self-addressed, stamped envelope to the address below. Please note, however, that we cannot fill requests for specific decals, specific colors, or specific models.

Attn: Sticker Guy

1 Cannondale Way

Wilton, CT 06897

MY DEALER DOESN'T HAVE THE BIKE I WANT - CAN I CALL YOU TO GET IT FACTORY-DIRECT? DO THE PRICES ONLINE INCLUDE SHIPPING?

Sorry, but we're not set up for customer-direct orders. Many dealers can place special-orders for models they do not currently have on their sales floor, but you'll need to speak with your dealer to find out their particular policy. The prices listed on our website are suggested retail prices, so the final cost at your local shop may be slightly lower or higher, depending on their individual operating costs.

HOW CAN I GET REPLACEMENT DECALS FOR MY BIKE? I'M REPAINTING IT AND I WANT IT TO LOOK LIKE NEW.

Unfortunately, original frame decals and stickers are no longer available, and all new products come clear coated from the factory, eliminating the need for replacement decal sheets.

HOW DO I PURCHASED REPLACEMENT PARTS?

HOW DO I KNOW IF SOMETHING IS COVERED BY WARRANTY?

We offer limited, but reasonable warranty coverage on “Normal Wear” parts that are defective from factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. Please refer to your owner’s manual for the complete terms of warranty.

Now, let’s define reasonable:

Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders for that matter. As with all bicycling sports, an element of discretion is an absolute must. Those failing to exercise good discretion commit to the risks associated in failing to do so -- it’s really that simple!

A couple of examples would be:

You decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well… You can’t ‘reasonably’ expect us to cover that under warranty since it had nothing to do with the manufacturing process.

You decide to break out the video cameras to capture the jump a lifetime, but “taco” your wheel in doing so. Again, you can’t ‘reasonably’ expect to compensate for that. You took a chance and got unlucky…

In an attempt to be super cool, you try to land a Flair one too many times and you’ve toasted the fork. You don’t expect us to compensate you for that, do you?

Suffice it to say, if you’re going to torture “any” machine, things are going to break prematurely. Therefore, you should be as equally as enthusiastic about ‘fixing stuff’ as you were breaking it!

But how do you know the difference between abuse and a defect?

Because we’re smart, that’s how! But seriously though, we’ve been in bicycle industry for a very long time. When you invest this many hours into design, repairs, and modifications, it becomes easier to recognize the difference between a defective part, and a machine that’s had the living daylights beaten out of it.

Thinking of modifying anything?

Any modifications made to your bicycle will void the warranty. Can you imagine trying to warranty bikes that people have modified? Please don’t, or if you must, do so when the warranty runs out.