We received several reports from Techinline Experts about the following problem that they experience when attempting to establish a connection with a remote Client: Upon entering the Client ID and pressing the Connect button, there is absolutely no response and the connection does not start. After investigating this issue further, we found that it is…

Our support team recently discovered that Techinline may in some cases be effected by a Microsoft memory leak issue. Users on either end of the remote session may potentially find that the Techinline application uses an unusually large amount of computer memory. After some investigation, we found that this issue may occur on Windows XP…

Even if you purchase and use the most advanced IT support tools, you still need to pay attention to the human element. What can you do to motivate your IT professionals? How can you encourage them to provide excellent support, alert you to minor problems before they become “big problems,” and take advantage of advances…

Did you know that Techinline offers a shortcut command for disabling control over the remote computer’s mouse? I’m sure many of you have come across situations where you need to navigate out of a running remote session while the client is working on their machine.

Updated on June 17th: Techinline Update 3.2.0: What To Look For Several Techinline users have recently reported slow response-time and poor overall performance when connecting to certain Windows machines. After investigating this issue, we found that the poor performance