IRCTC Directs Zones to Deploy at least 10 POS Machines on Trains

May 8: The Indian Railways Catering and Tourism Corporation is making things paced up regarding the issuance of receipts for food items sold on trains. The catering and ticketing arm of Indian Railways has asked all its zones to deploy POS machines on each train under the respective zones.

A letter has been sent to each zone, which directs the zones to have at least 10 Point of Sale machines on each Mail/Express train under their jurisdictions. With the implementation, passengers will be made sure that they are provided bills for food items they purchase.

According to the letter, it’s mandatory for licensees to issue proper bills to passengers for the sale of food items. However, the lack of hand-held electronic bill printing devices in train has been drawing flaks in addition to piling up of overcharging cases. IRCTC said that the issues have resulted in bad publicity for IRCTC.

Alongside providing bills to buyers, IRCTC is also eyeing to reduce the incidences of overcharging by deploying POS machines in trains. Additionally, the move would also help distinguish licensees from hawkers who enter the train to sell food items. The machines will be procured by IRCTC and provided to the licensees.

Zones have been directed to carry out regular inspections so as to ensure that the initiative gets implemented quickly. A report will be sent by the respective zones before June 1. IRCTC is currently in the process of floating tenders for the handheld devices. IRCTC is expecting to complete the implementation of POS by June.

IRCTC had just recently introduced the provision of pre-loaded menus from which passengers could choose their meals and pay through credit / debit cards. The move was implemented in an attempt to bring down the cases of overcharging. IRCTC is planning to expand the facility to all the zones in a phased manner.

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