Fox Run Auto Replaces Timing Belt for One Happy Local Customer

Posted on 6/27/2018

Jonathan was desperate. He was driving along Route 1 when his timing belt snapped. He called for roadside assistance and the tow truck brought his vehicle to Fox Run Auto in Bear, DE. Jonathan was ultimately very glad with the decision as evidenced by his recent review on Google.

"If you are looking for an honest, quality 'good ol' garage, this is the place," Jonathan writes. "Mike [Accursi, General Manager] explained my options due to the fact that my motor was an 'interference' and the job may not work."

You see, the set-up of Jonathan's older car was awkward. The arrangement of the engine and other components in relation to the timing belt made it difficult to simply replace the belt. There was also concern that there was more damage beyond the belt that may need further inspection. We had to look for creative solutions to avoid further damage and not create any additional costs for the customer. Thankfully, Mike and our technicians are very skilled, knowledgeable and resourceful. After a lot of brainstorming, we were able to find a simple and effective solution to the problem.

"I was about to call it quits on my old car that wasn't worth it," Jonathan adds. "He took the time to look up forums and laid out a better plan of action. He gave me time to think it over and then squeezed me in that day. By lunchtime, I was on the road! I got extremely lucky to find this garage. I would highly recommend this garage to anyone!"

Thank you for the feedback, Jonathan. Not all auto repairs are simple, and sometimes even the simplest jobs like replacing a timing belt can be more challenging than expected. However, our goal at Fox Run Auto is to always do what's best for our customers, which includes doing the research and tapping into every resource we have to find the right solutions without causing unnecessary repair costs.

"P.S. While waiting or my car I noticed 'locals' coming in and an employee would drop them off at their home while their car was being worked on," Jonathan concludes. "What a great service!"

We understand our customers have busy lives and we'll do everything we can to make the experience as comfortable as we can. If that means giving someone a ride to home or work while their car is being serviced, that's something we're always happy to do.