My problems: The functions of Gold Cart are not appearing on my WordPress blog after purchasing and installing the plugin.

Also, I cannot sign up for Premium one on one support as was promised with my purchase of Gold Cart. I have no idea what my FTP is or what it is used for. How do I post Premium support questions to the Getshopped.org site at http://getshopped.org/wp-admin/ ?

What I expected: I expected to have increased functionality on my WordPress blog with the Gold Cart plugin through the WP E-commerce plugin. Right now I cannot figure out whether or not Gold Cart is adding any functions to my blog.

I would like to be able to change the image of each product individually, but there's no product image tab where I can upload images. The Product Download tab under my Products button does not display the images that I'm downloading to show what each product looks like individually.

We have responded to you multiple times on your premium support topic.

1. You refuse to provide proper details to login to your store. Part of premium support is that we check for conflicts and other issues with your store it is impossible to help you if you refuse to allow us to assist you. As I mentioned in your support topic. You don't go to a mechanic with your car and ask him to tell you what's wrong without letting him look at the car. You won't even give us the URL to you site.

2. It is not support job to *teach you* how to use WordPress. Your question is about adding images. I provided a video for you how to add images because I wanted to help you out but you simply don't fully understand the use of WordPress. We aren't able to hold your hand and teach you the basics.

I have also explained that if you need very specific hand holding type help you should possibly hire a consultant that can work with you privately.

We are more than willing to assist you further but you will need to provide at the very least your URL to your site and a working admin account. (PLEASE DO NOT PROVIDE THAT HERE POST IT TO YOUR PREMIUM TOPIC)

Edward,
You have definitely tried hard to discredit me with the hand-holding comments. Nice work at resorting to a personal attack on my technical skills.

The images that are appearing on my products page are definitely not controlled the same way as they are on normal posts. Some images cannot be deleted from the products page. That would be a Wp e-Commerce or Gold Cart plugin issue that is inherent to the features of those plugins, which you are not willing to talk to me about even with the provided URL Http://www.horsegulchblog.com, even when the product page is posted.

You have failed to provide any support regarding this issue and this is absolutely not resolved.

Maybe you should stop selling people a plugin unless they give you the WP admin login and password information first, if that is the only way that you will agree to answer their questions.
Adam

We are not going to keep debating our methods. I'm not attacking you... by your questions and attitude I come to the conclusion you need a lot of assistance more than support can provide.

Thank you for finally providing a link to your site.

I can see you are adding the images to the product description this is not correct. You are only attaching the image to the post. It will appear in the product where it is supposed to appear. As I showed you in the video I sent.

Now the reason we ask to access the site is to help identify errors and conflicts.
It's extremely difficult to fix something that is broken or not operating the way it's supposed to be due to conflicts.

Just from looking at the URL product page you provided the console reveals 29 javascript errors. Please see image <img src="http://dl.dropbox.com/u/151891/screenshots/2014-04-17_0712.png">
These errors can be due to theme or plugin conflicts. There is little point to doing anything else until all those errors are resolved since any one of them can be contributing to why your shop isn't working as you expect it to.

Once again... if you would like our assistance please respond to your premium topic with a valid admin account so that we are able to debug your shop and get you the help you're asking for.

once here on line 1101
<script type='text/javascript' src='http://horsegulchblog.com/wp-includes/js/jquery/jquery.js?ver=1.11.0'></script>

and again here on line 17
<script src="http://ajax.googleapis.com/ajax/libs/jquery/1.2.6/jquery.min.js" type="text/javascript"></script>

This is 100% going to break you site and store and many other plugins anything that uses javascript. This also would need to be fixed before we can even begin to look at other issues as it will absolutely cause conflicts and problems.

If you correct these errors you might find that your support questions won't be needed since they more than likely will be resolved with the site fixed.

Edward,
Thank you for finally noticing the URL to my website. It was originally posted on the fourth line of the first post in this thread.

The way in which I posted a photo of each product was the same way that you showed me in the video that you sent me. Please tell me ALL of the ways in which images are posted by the product description, Edward, since the way in your video was only ONE way.

Please reply to this post if you can tell me what plugins are incompatible with:

Mr N,
I'm usually the first to criticize the customer support, coding and general design of wp e-commerce. However in this case, it seems clear that there is a different rock in the stream of progress.

You demand support and education, yet you don't respond to WPEC Support's many requests for access to your site, to help and debug.

That's fine, but you then can't come back and say that they aren't doing their job in this case.

Asking for a list of what programs are incompatible with your site's profile, is a neverending research project WPEC could never fulfill.

Your current issue seems to be one of research and education, on how WordPress and WPEC work singly and together,along with other plugins.

Rather than making extravagant and global demands, why not research the issues and learn all that you can from the excellent educational resources available with a simple search. Then you might be able to ask more precise, answerable questions.

Is asking for all of the ways in which to post images for a product using Wp e-Commerce an extravagant and global demand?

Could you please tell me how to back up my entire blog onto a drive and then reinstall it later if I have to so I can consider providing support staff my admin login and password so they can help me out?

if so then I would seriously suspect the theme of causing the issue. In fact judging by the type of errors I see in the console I already suspect the theme itself. I am unable to say for sure without testing.

As for backing up and restoring I strongly and always suggest Backup Buddy. I use it myself. In fact... IF you would provide us access I'd USE MY COPY to backup for you. We almost always to as a precaution since many people truly have no backup plan. We actually state this on our support page where you sent in your initial topic.http://dl.dropbox.com/u/151891/screenshots/2014-04-20_2110.png

I don't have a 'Manage Product Images' button as shown in the link that Jehosophat sent me.
Does someone have a screen shot of what my back end should look like when I hit the 'Products' tab on the left column in my back end?

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That's quit a long messy list of plugins. I have not tested all of them. It would truly be easier if we could just get to log in and test. Since this still seems to be a problem for you. I can try to provide you some steps but I can't guarantee you'll do it correctly.

As I have pointed out in previous posts... it's simply not that easy to assist you when your front end already clearly displays dozens of errors. Until that is resolved I have no idea what you're seeing or what might be giving you trouble.

I have also pointed out a way for you to backup and restore and told you I would use my copy of backup buddy to backup your site.

I don't see the image you are referring to but in order to see where you manage a products images you would need to select one of your products. By clicking the products name in the list seen when you click "Products"

We've done all we can through these resources. At this time you will need to provide access to your site. This is getting us no place fast. If you do not wish to provide access to your site that is your choice but we can't continue to go back and forth like this. I'm sorry if this doesn't help you but we do have other people we are helping.

Maybe you can continue to work out what you don't understand by working with the community of users here.