Privacy Statement

Introduction

This is the Privacy Policy of Joe Mallon Motors Limited of Sallins Rd, Naas, Co. Kildare & Joe Mallon Motors Portlaoise, Abbeyleix Rd, Kylekiproe, Portlaoise, Co. Laois and sets out the basis on which any personal data we collect from you or you provide to us will be processed by us.

We may update this Privacy Policy from time to time by publishing the amended version on our websites. We will advise you of any updates where it is appropriate.

This Privacy Policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the Republic of Ireland and this Privacy Policy.

How do we collect information?

We may receive information about you:

The personal data we collect will be gathered and stored as set out in this Privacy Statement. This will be done directly by our Sales, Administration, Service, Parts and Technical staff.

Process

Description

Lawful Basis for Processing

Purchasing a Vehicle or Part /

Booking Vehicle Service

When a customer books a vehicle service, and / or orders a vehicle or motor part from us, we obtain and enter the relevant personal data into our Dealer Management System (DMS).

These details are not directly stored by us – but order reference number is maintained on the DMS.

The processing is necessary for the performance of a contract to which the data subject is party.

Car Financing / Leasing

We assist customers in obtaining car financing and / or leasing from a variety of relevant third parties.

The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract to which the data subject is party.

Marketing to Potential Customers

Information is collected by our Sales, Service and/or Marketing staff when any customer, or potential customer, contacts the dealership.

We record this data in our Customer Relationship Management System and/ or DMS and use the data to market to you.

This data is then sent to third party service providers.

Where you are a potential customer:

The data subject has given explicit consent to the processing.

Where you are a customer:

The data subject has given explicit consent to the processing.

Customer Satisfaction Survey ( Voice of the Customer )

We send out customer satisfaction surveys based on the personal data which is extracted nightly from our DMS.

This includes customers and potential customers who are inputted into CRM System/DMS.

Additionally, all individuals who interact with us can be surveyed on their experience with us.

Where you are a potential customer: The data subject has given explicit consent to the processing.

Where you are a customer: The processing is in our legitimate interest to ensure the quality of services provided by our staff.

Quality Improvement / Staff Training

All phone-calls, written communications and related details stored on our internal server.

Similarly, all communications / queries received through our Web Site are kept on our server.

These communications are stored for both quality improvement and staff training purposes.

The processing is in our legitimate interests in providing a high standard of services to our customers, by assessing the ongoing development and identifying areas for improvement.

CCTV

We operate a CCTV system on our premises to protect the safety and security of our staff and property.

The processing is in our legitimate interests as a private company regarding Safety and Security.

Anti-Money Laundering

We use your personal data to comply with anti-money laundering regulations.

In the event of a customer wishing to pay us with personal funds more than €10,000, a regulatory form must be completed containing personal data.

The processing is necessary for compliance with a legal obligation to which the controller is subject.

When you contact us directly to make an enquiry or other request, from our Renault Ireland Limited and Renault Bank (trading Renault Finance is a trading name of RCI Banque Branch Ireland)

Occasionally from other third parties who may lawfully pass to us information about you.When you complete a survey for us.When you visit our website including, but not limited to traffic data, location data, weblogs and other communication data.We gather personal data, to market and sell our products and services, servicing facilities to you, our customer.

What type of information is collected?

As a car dealership we need to collect many categories of personal data (about you and other parties) for the purposes set out in this Privacy Policy.

While the type of personal data may change occasionally, we believe it is important you are aware of the types of personal data we gather and use. A non-exhaustive list and provides an indication of the categories and types of personal data we use to perform our duties.

Using your information

We will use your information to provide or manage the information, products or services you have asked for and to contact you in this respect and may also use the information for general administration purposes, to help us improve the quality of our products and services and to carry out analysis and customer profiling.

We may share your information for any of these purposes with Renault Ireland companies and service providers and agents who perform services on our behalf, such as data management firms. We may also pass your information to third parties if we have been asked to provide information for legal or regulatory purposes.

We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:

Provide or manage any information, products and services you have asked for,Help us identify you when you contact us,General administration purposes,Help us improve the quality of our services,Carry out analysis and customer profilingIdentify other products and services which might be of interest to you and to inform you about our products and services where you have consented to be contacted for such purposes (please see below).Ensure that content from our website is presented in the most effective manner for you and your computer.Allow you to participate in interactive features of our services when you choose to do so.Notify you about changes to our services.We may share your information for any of these purposes with Renault Ireland and trading name of RCI Banque Branch Ireland.

We may also pass your information to third parties where:

We have been asked to provide information for legal or regulatory purposes,Necessary to protect the rights, property or safety of our companies or, our customers or others.It is in relation to existing or future legal proceedings,In the process of selling one or more of our businesses or assets or to anyone to whom we may transfer our rights under any customer agreement we have with you,It is for the purpose of preventing fraud/loss, for example to fraud prevention agencies.We do not transfer your personal information outside of Europe. If we do so in the future, we’ll let you know and take measures to protect your personal information.

All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA).

If at any time we transfer your personal information to, or store it in, countries located outside of the EEA (for example, if our hosting services provider changes) we will amend this policy and notify you of the changes. We will also ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA. If we transfer your personal information to the United States of America, we will only send the personal information to companies that participate in the Privacy Shield framework (or such other framework that may replace it from time to time) or for which we have an alternative safeguard in place in accordance with applicable law. Where they apply to our data transfer activities, we may rely on adequacy decisions by the European Commission about certain countries for data transfers to countries outside the EEA.

Informing you about our products and services

The range of products and services offered by us or selected business partners.

We may use your information to contact you with news on Renault & Dacia cars and Commercial Vehicles and other products and services (provided by Renault Ireland companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.

We, and these other parties, may contact you by post and phone and by email, SMS and other electronic means.

If you want us to use your data in this way or pass your details to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to change your preferences you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time by calling us on 045 897 675, or writing to us at Joe Mallon Motors, Sallins Rd, Naas, Co. Kildare. marketing@joemallonmotors.ie

You can also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on Renault or Dacia vehicles and other products and services.

Security and Links to Other Websites

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site, and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.

We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Site. To check that you are in a secure area of the Site before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

The transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.

The Periods for Which We Retain Your Personal Information

We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes we retain your personal information indefinitely (e.g. to supress marketing messages)

Right of Access and Rectification You have a right to request a copy of the information which we hold about you. You have the right to ask us to correct any inaccuracies in the information we hold about you.

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Joe Mallon Motors are a credit broker and not a lender. Finance is Subject to status. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.