Customer Service Support 1

Job Location
US-CA-Irvine

Job ID

18-8724

Type

Temp to Hire (Full Time)

Company Overview

Mitchell was born out of a desire to meet the practical demands of the automotive industry, delivering the industry's first accurate, functioning car parts replacement resource for collision-damaged vehicles. Our focus on simplification, efficiency and access to accurate information, drove our entry first into the collision repair market and then into auto physical damage claims.

Our solutions simplify and automate each step in the claims handling and collision repair process, increasing productivity, accuracy, and efficiency. Decision-making information and expertise is driven deep into the design of our solutions to help our clients make smart decisions around claims, and to keep them in compliance with financial, medical, and other industry regulations. When clients use our software and services, claims are paid more accurately and efficiently, so our clients see improvements in their business performance and their customers see better personal outcomes.

Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for more than 300 insurance companies, including the majority of the top 25 insurance payers, and more than 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently in use across the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees.

Job Description

Maintains direct contact with customers before and/or after the negotiations. Supports negotiation teams by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Will also work with providers directly in handling payment issues etc. Will be working out of several systems to ensure that client and customer needs are met.

Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.