Questions and Answers

What happens when I reach my UPLOAD data limit but I still have time remaining?

Your internet connection will be slowed to 20000/1000 kbps for the remaining time***Please note excess usage is NOT charged***

How many devices can I connect to the internet at the same time?

A Maximum of 2 devices.

What can I do to ensure I get the maximum speed?

Check that the signal strength on the device you're using is a minimum of 50% of the total bars available. You should also check your account hasn't expired *** Please note *** If you experience slow speeds, try moving to another part of the building or connecting to a different Splash access point.

If I purchase a ticket online when will I receive my login details?

The online checkout process will only take a few minutes. You will receive your login details on screen and via email and/or text message.

I am outside the service area yet I still get access, why?

Our coverage maps are not always up to date. Check the performance of the connection by browsing around the Splash website before purchasing a ticket.

If I need help who can I call?

You can call our support line on (02) 6100 4600 and you will be connected to a local support operator. If you reach our message service please leave a detailed message and we will return your call when the next staff member becomes available.