Michael Sears went above and beyond to help me with the purchase of my perfect ride. Took the time to locate the exact vehicle with my must have options. Friendly, knowledgeable, and not pushy like most. Actually the entire staff was great... from my initial online contact, Mike to the finance guy, Rich. All around great experience...will be returning for the next one.

The entire sales experience was easy, smooth and enjoyable! There wasn't any hard and fast sales tactics that made you feel uncomfortable. From walking on the lot, to test driving, to driving home with our new vehicle, everything was relaxed, friendly and even fun! Chris, Joe and Ted were great to work with! Plus they were very competitively priced, which was originally he reason why I contacted them and drove an hour from home to work with them. I'm thankful I did!

I work in sales too, i have awesome experience yesterday in Good Brothers Dodge.
I was email Tim, few weeks, When i walk by the door. Tim smile and said Hi "my name".. He was waiting for me. Totally understand my needs and works with me to get the truck i need and payment fits my budge. After 10 minutes talking with Tim Good, i felt we were the best friends...
Thanks, All Good Brothers Team help me, "Tim, Sean 1 and Sean 2."
Mr. T

Waste of time! I had an 8:30am appointment for an oil change and to address a factory recall. I confirmed the appointment the afternoon prior, but when I show up on time, I am told that it would be several hours before they can service me vehicle and that they don't do oil changes in the morning hours. Why take appointments and waste everyone's time if they have no ability to serve their customers. DO NOT USE THIS DEALER. Far better customer service from Lawless in Woburn.

exemplary service from the salesman to the sales and finance were very helpful all things considered.
If I could give 6* I would. When I had issues with the down payment because my debit card had a limit that the down payment exceeded I almost started to panic thinking that this would mess up the purchase. I was assured that this was not a problem and that I could take care of the down payment when I came back to the dealer on the 13th. All this taking place as the dealership was closing. They made sure that I could drive home in the truck i had just bought.

I have a 2008 Dodge Dakota, 2009 Chrysler 300c and a 2013 Dodge Challenger. I will not trust anyone else but Planet to service my vehicles. Dan, the service manager is the best, as is Travis and Maike. The service department shop foreman, John Venuti, is a walking Dodge, Chrysler and Jeep encyclopedia.. John is a Mopar man and has over 40 years of experience with Mopars. They will never screw you for work you don't need, ever! If you have an issue nobody can figure out, they can. I drive over 50 miles to get my vehicles serviced there. That's how good they are. If you ever need parts talk to Dave in the parts department. Their body shop is absolutely amazing as well. Tell them Peter Cook sent you.

My first experience after this ownership took over the dealer was a rude and disrespectful salesman that made my wife so uncomfortable she asked if we could leave and look elsewhere. Immediately after we walked out I received a phone call from a sales manager apologizing for the salesman and saying they were new and working out some kinks from the previous ownership. We decided to go someplace else to purchase even though we live in right near that dealer. We had a great experience at the other dealership which was further away. When it was time for a first oil change we received an email from McGovern asking us to give their service a try. We were able to book online and it gave us the price for our services as well as a discount coupon that would be applied during the service. I arrived for the service and waited almost 2 hours for an change. They suggested the reason for the extra long delay was the vip car wash they provided. They left the car outside (in the rain) for me to leave in - instead of the empty covered service area driveway despite the fact that I was with an infant child. As I started to leave I recognized immediately that my car systems were changed from miles per hour to kilometers. And despite telling me the car was perfect (it's under warranty) and didn't need any additional service - I immediately got warning notices that weren't on when I arrived with the car. Upon arriving at home I could see thy only portions of the car were washed and the rest was filthy so I brought it someplace else to get it cleaned. A day later I got an email asking to review the service. Bc I didn't want to leave a bad review I called the service manger to explain my issues (and the warning lights - which were a result of them moving a sensor during the service and not putting it back). The service manager said he wanted to fix everything ( the sensor, poor wash, the overcharging) and he would arrange a time I could drop the car off and get back to me right away. He called me back at the end of that day and left a message saying to call him back. I did 3 minutes after his message. He never returned my call. 2 weeks later I called him and he said he didn't remember my name but was better with faces. I suggest you go somewhere else for sales and service. UPDATE- they emailed me to say they wanted to fix the situation and asked for a phone number. We provided it and they never called - they then emailed me by mistake thinking I was someone else and I explained I was the one with the bad service. They didn't care.

Called ahead on a used vehicle my daughter was interested in, was assured it was there and still available. Arrived an hour later and after being led around the lot was told it was sold. When I asked what was going on I was given a bunch of excuses. When I asked why I was lied to was told not to call them liers and asked to leave. Do not trust this dealership

After confirming the price of two vehicles over the phone with the Sales Manager Pete, we drove 40 minutes to look at the cars. We discussed the price several times verbally, with Paula the "Jeep Specialist" and then told us that was only for Active Military. We heard them saying did you show them the fake invoice, in the next room. Then they try to play a numbers game. They saw a single mom and her son trying to buy a car and decided to take them for a ride on advantage highway. They low balled us on our trade, after we showed them several quotes from other dealers. They said that the price was what it is, and I said there are no disclaimers on the green sale sign in the window that 500 only applied to active military. I am disgusted that they would use the military as a sleazy sales tactic to get buyers in. I said this is not going to work, and then the sales manager said that they would honor the military discount even if we didn't qualify. I said, what is the price and they said with the 500 off. I said so what you are telling me is that you are going to honor the advertised price and not negotiate anything else? He then said the old school sales line," what number would it take to earn your business today?" My son told him a price, he was rude to my son and said, "it was nice meeting you and put out his hand for a shake" I kept my Momma bear under control, but it was not easy and shook my head and said you are deceitful. I would never, ever recommend this dealer or step foot in it ever again. Complete Sleazy

My Jeep Wrangler had two recalls by Jeep. So I went to O'Hara Motors were my Car was purchased and was meet by Joe Antosca-Service Advisor.
He informed me since my letter was not an "Official Jeep" letter that it was of little value and had no meaning. Then having me wait and belittling me to the other Service Tech and customers in the waiting area he decided to looked up my VIN number on his "official" computer and to his disbelief my information was correct.
On the day of dropped off I asked about a loaner so I could conduct my day. Again Joe Antosca came out of the Service area to inform that they have no loaner program ? That I should review my insurance policy to see if I have short term car rentals in it and to call my insurance company for a loaner. I called my first client and asked if they would kindly pick me up since I was wrong about a loaner vehicle while my car is in their shop for recalls.
After Joe heard me rearranging my schedule he then informed me that they do have a shuttle service locally if I needed to be dropped off somewhere in town ??
Really ?? Belittling and Berating your customers.
My relationship with O'Hara Motors is over. This is how I was treated 3 years after my warranty expired and with 2 "official" recalls by Jeep, Inc.

Went to Brookfield motors with my Magnum RT for a simple oil chg and tire rotation. As I take extreme care in maintaining my RT's appearance, I was already leery of having someone put a socket, or worse an IMPACT TOOL, to my beloved car's lugs. Imagine my dismay when I was advised that the previous owner had rounded the corners of the lugs just enough to make it impossible to remove them with the proper tool. INSTANT ulcer, with visions of some "get it done, get it out of here" service tech going to town on my wheels with a hammer and socket set. Not to worry though. Troy, the service manager assured me that they would complete the job scratch free. And he did, even taking the time to mock up a piece of cardboard and place it over the alloy wheel to keep them clean and scratch free. 99.9% of dealerships will NOT take the time to do this. They will instead blast them off with an impact gun and send you out the door without saying the word. I was extremely happy with my first experience at Brookfield motors and will now go there for all of my service. Although this was probably no big deal to Troy and his staff, it is this type of attention to detail that will keep a customer coming back. Thanks again!

I live in NH and the dealer is in VT. But, the price difference between what I could get closer to home was worth traveling to check it out. The place looks like an old mom and pop operation compared to the slick-looking corporate dealerships. I figured "this can't be good". Walked in the door and was greeted by everyone like an old friend. I had emailed and spoken with Mike, so I asked to see him. The other salesman seemed just as happy to direct me to him as he would have been to talk with me. Waited about 10 minutes for Mike and during that time spoke with a long-time customer who praised the way he had been treated there for years. The whole place just had a very comfortable "old neighbor" feel. Met Mike and that feeling continued. He reiterated what we had spoken about with no attempt to pressure me to spend more. I ordered the car from the factory, wrote the deposit and crossed my fingers. Jeep lets you see your build at each stage and that was cool. A couple weeks after the "shipping" stage, I got a voicemail and email from Mike that it was in and ready for me. It was exactly as ordered and everything was in perfect condition, with 3/4 tank of gas. Mike spent at least an hour with me going over all the high-tech doo-dads. I've had the car now for five days and it's great.
My overall experience with Kelley turned out to be enjoyable and stress-free, and well worth the travel time for me.