(At our credit union, we have one teller with a neurological disorder that causes a constant, but mild tremor in her hands.)

Customer:*shouts across the lobby* “Hey, you, are you the manager?”

Me: “Yes.”

Customer: “Then get your a** over here!”

Me: “Okay, what seems to be the problem?”

Customer: “This woman is sitting here shaking in her g**d*** boots waiting on me and son because we are [race].”

Me: “Ma‚Äôam, I assure you she is not shaking because you are [race]. She is treating you the same way she treats every member.

Customer:¬†”NO!” *points at teller* “You are a racist! I have never seen someone so scared of [race]. This is blatant discrimination!”

Teller: “Ma‚Äôam, I have an illness that causes me mild tremors. It has nothing to do with you.”

Customer: “Well, I feel like I am being discriminated against. If you really do have an illness there should be a sign over your window telling people about it so they can avoid coming to your window so they don‚Äôt get scared and upset.”