Midcontinent phone issues resolved

Phone problems encountered earlier today by Midcontinent Communications customers in the Aberdeen area should be resolved now, said Tom Simmons, senior vice president for public policy.

An unstable server was replaced over the noon hour, he said. The faulty server caused intermittent issues over the entire Midcontinent region, and affected phone services in the Aberdeen area as well as Internet access in parts of Minnesota, he said.

"Rather than trying to cherry-pick at problems to address, we swapped out the entire server," he said. "We don't want to affect customers."

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It's unknown how many customers were affected because of the nature of problems encountered, he said.

"Services should have been restored by 1 p.m.," Simmons said.

10:44 a.m.

Midcontinent Communications is reporting issues that might affect its customers, according to its Twitter, @Midcontinent.

The system issues might be affecting your phone, data, and video services, according to the Tweet.

Similar information was posted on the company's Facebook page.

Tom Simmons, senior vice president of public policy for Midcontinent Communications, said there were system issues earlier this morning.

"Those were resolved some time ago," he said.

There are no open trouble tickets at the moment, Simmons said.

He said it's important for customers to contact customer service if there are issues with service. Midcontinent's customer service line can be reached at 1-800-888-1300.