Frequently Asked Questions

QuickPHOTO Software Suite

How can I get the latest version of QuickPHOTO program?

You can download the latest version of QuickPHOTO program on the Downloads page.

Can I try QuickPHOTO software for free before purchasing?

Yes, after you download and install any of the QuickPHOTO 3.x program versions, it will work for 30 days in free trial mode without any limitations. The trial version will switch to a full version mode after connection of a dongle delivered within your purchase of a full license. You can download the installation packages on Downloads page.

Can I try QuickPHOTO software extension modules for free before purchasing?

Yes, you can also download and evaluate the extension software modules (except for the Image Stitching one) for free. The extension modules will run in a demo mode. It means that watermarks will be inserted into the images and videos created by the modules. The demo version duration is not time limited. The demo version(s) will switch to a full version mode (without watermarks) after installation of full version(s) received within your purchase. Installation of extension module(s) requires QuickPHOTO software installed (QuickPHOTO programs in trial mode can be used). You can download the installation packages on the Downloads page.

I have an older version of QuickPHOTO program. Can I upgrade it to version 3.1?

Yes, you can. There are following options available:

Update from version 3.0 to 3.1 is free of charge within your current program version (variant). It means update from QuickPHOTO CAMERA 3.0 to QuickPHOTO CAMERA 3.1, from QuickPHOTO MICRO 3.0 to QuickPHOTO MICRO 3.1 and from QuickPHOTO INDUSTRIAL 3.0 to QuickPHOTO INDUSTRIAL 3.1 is free. Just download and install the 3.1 version of your QuickPHOTO program variant from the Downloads page. The installer will offer you importing of the calibration information from the previous program version, so there would be no need to repeat the calibration process.

Can I install a trial version of QuickPHOTO 3.0 or 3.1 program to a computer where QuickPHOTO 2.3 program is already installed?

Yes, you can. Each version and its settings are independent. They can be installed and uninstalled separately. Keep in mind, that the imaging device can be used only in one of the programs at the time. The imaging device connected by one of the programs will become unavailable for other programs until disconnected. It is recommended to run only one of the QuickPHOTO programs at the time.

If you have parallel (LPT) dongle and the new computer is not equipped with an LPT port, you can order a replacement of your LPT dongle for and USB one. For pricing, please contact your QuickPHOTO software supplier.

On how many computers can I install the QuickPHOTO program?

One QuickPHOTO program license can be installed on one computer. Should you need additional licenses, we will be happy to offer them to you for discounted prices. Contact your QuickPHOTO software supplier for pricing.

How is the QuickPHOTO software protected?

The QuickPHOTO software is protected by a USB dongle. The dongle is a small device, which needs to be connected to a USB port of a computer all the time you use the software. The dongle is a reason, why the software requires a physical delivery to customers and cannot be purchased in electronic way.

What to do when the USB dongle is flashing and QuickPHOTO program cannot find it?

Properly working USB dongle should lit constantly. After installation of new dongle device drivers, the dongle may flash for about one minute. The flashing dongle signalizes the ongoing update of its firmware. Do not run QuickPHOTO program during this time period, otherwise the dongle may get stuck flashing. If the dongle keeps flashing for more than one minute, disconnect and reconnect it from the USB port and eventually restart the computer. If this procedure would not help, connect the dongle to another computer with the dongle device drivers installed. Do not run any programs and wait for about one minute. The dongle should stop flashing and start to lit again. After this procedure you can connect the dongle to your original computer; it should be ready to use again.

What to do when the QuickPHOTO program cannot connect the camera?

Make sure the camera is connected and its device drivers are properly installed.

Some USB hubs and extension cords can cause problems. Do not use any of them.

Continue to camera specific section below.

Canon® EOS DSLR Cameras

Which position of mode dial should be set to control the camera from a computer?

Switch the mode dial to Av position for automatic mode or M position for manual mode.

How to avoid display of an unwanted window when a Canon® EOS DSLR camera is turned on or connected to the computer?

This behavior is caused by AutoPlay feature of Microsoft® Windows® operating system. To turn off this feature follow these instructions:

Microsoft® Windows® Vista7/8/8.1/10
Open Control Panel window of the operating system, click on Hardware and Sound category and then select the AutoPlay option. In Devices part select Take no action options for your camera, which should be listed there e.g. as Canon EOS 1100D (Rebel T3).
Note: the same DSLR camera type may appear more than once in the list – once for each USB port, it was connected to. In such case, it is recommended to set the Take no action option for all its displayed records.

Microsoft® Windows XP
Turn the DSLR camera on and connect it to a computer. Open My Computer window, right click on Canon® EOS DSLR camera icon and select Properties option. Switch to Events tab in displayed window and select Take no action option in Actions part. Press OK button to confirm the changes.

The DSLR camera cannot be connected within QuickPHOTO program and it is not listed in the Device manager?

Enabled Wi-Fi feature can be responsible for such DSLR camera behavior. The following procedure will help you to disable the feature for Canon® EOS 1300D / Rebel T6 DSLR camera. Turn on the DSLR camera, press MENU button and use arrows to select the third tab with yellow wrench symbol. Select Wi-Fi/NFC option and press SET button. Use arrows to select Disabled option and press SET button. Disconnect and reconnect the DSLR camera to a PC using a USB cable. The DSLR camera should be listed in the Device Manager in Portable Devices section now and should be ready for use. The procedure for other DSLR camera models is similar. You can find more information in the user guide of the camera.

The live view has a low frame rate.

In Control Panel of the Microsoft® Windows® operating system go to System and Security -> Power Options section and make sure you are not using Power saver plan. Use Balanced or eventually High performance plan.

Make sure you are using the latest version of QuickPHOTO program including the newest updates of the Canon® EOS DSLR cameras control panel. You can find the installation files on the Downloads page.

It is recommended to use 64-bit Microsoft® Windows® 7 or newer operating system.

Use a more efficient computer. It is recommended to use a processor with high single thread performance, e.g. Intel i5-3470 or better.

Try to reduce the size of the DSLR camera control panel in order to decrease the live view area.

The message “The battery is empty. Replace the battery or connect the AC adapter.” is displayed.

Make sure the AC adapter is properly connected. If you use a battery in your camera, make sure it is fully charged.

If the problem persists, your DSLR camera may not be compatible with the installed version of QuickPHOTO program. Go to Downloads page and download the latest version of QuickPHOTO program. If available, also download the latest update of the Canon® EOS DSLR cameras control panel.

Acquired images are dark at one side.

This unwanted effect may appear when acquiring images with very short exposure times in the mode of automatic (in some cases also in manual) exposure mode. In the automatic exposure mode lower the microscope illumination intensity or decrease the sensor ISO sensitivity. In case of manual exposure mode set longer exposure time.

How to change Auto Power Off setting?

By default, Canon® EOS DSLR cameras turn off after 30 seconds of inactivity. This setting can be changed for Canon® EOS 1100D (Rebel T3) DSLR Camera as follows (the procedure for the other models is similar – you can find more information in your DSLR camera user guide).
Turn on the DSLR camera and disconnect the USB cable. Press the MENU button to activate the camera menu and use the arrows to select the first tab with a yellow wrench symbol. Select Auto power off and press the SET button. Use the arrows to select the desired setting and press the SET button.

OLYMPUS® SP and CAMEDIA® consumer cameras:Example for OLYMPUS® C-7070WZ
If an exclamation mark is displayed next to the device name, right-click the device and select Uninstall option. Turn the camera off and on again. The driver should be reinstalled automatically.

Make sure that your operating system is Microsoft® Windows® XP SP3 and that you have an account with administrative privileges.

Make sure that the camera has firmware in version 1.2 or later. To check the firmware version follow these instructions: turn on the camera, disconnect the USB cable, press MENU button, go to Settings 2 menu and select Firmware option. If the firmware is older, update it using OLYMPUS® MASTER 2 program supplied with the camera (internet connection is required to update the firmware) or contact authorized OLYMPUS® service.

Run the Camera Setup wizard (Program Files\Common Files\OLYMPUS\service\setupcam.exe) and follow the instructions. Once finished, turn the camera off and on again.

How to switch the OLYMPUS® consumer/DSLR camera to Computer Control or Mass Storage mode?

OLYMPUS® consumer/DSLR cameras have two modes:

STORAGE (default) for downloading images in which the consumer/DSLR camera is accessible as a Mass Storage drive.

CONTROL to control the consumer/DSLR camera from a computer.

To control the consumer/DSLR camera from QuickPHOTO program, switch it to CONTROL mode by following these steps:

OLYMPUS® E-330, E-410 and E-510 DSLR cameras

In the camera Settings 2 (the tool symbol with number 2) menu select the USB MODE option. Press the right arrow and select the CONTROL option. Press OK button to confirm the changes.

OLYMPUS® E-3, E-420, E-450, E-520 and E-620 DSLR cameras

In the camera Settings 1 (the tool symbol with number 1) menu or Custom menu (the symbol with cogwheels) for E-620 type select the DISP/sound/PC (the tool symbol with D letter) option and press the right arrow. Select the USB MODE option and press the right arrow. Select the CONTROL option and press OK button to confirm the changes.

OLYMPUS® E-600 DSLR camera

In the camera Settings menu (a tool symbol) select the MENU DISPLAY option and press the right arrow. Select the ON option and press OK button to confirm the changes. Furthermore, in the Custom settings menu (the symbol with cogwheels) select the DISP/PC option and press the right arrow. Select the USB MODE option and press the right arrow. Select the CONTROL option and press OK button to confirm the changes.

OLYMPUS® SP and CAMEDIA® series consumer cameras

Use the mode dial of the switched on camera to turn the camera to P mode and open the memory card cover. The Card cover open warning appears. Then first press OK/Menu button with QuickView button (older models: turning LCD screen on/off). Hold down both buttons for about 3 seconds. The CAMERA/SDK SETUP menu appears. From USB menu select CONTROL (older models: ON) option, press OK button to confirm the changes and close the memory card cover.

In the Device manager of the operating system ckeck that the live view displaying device drivers are installed properly.

AV USB 2.0 Pro device:

Grandtec Grand AV USB 2.0 device:

Leadtek Winfast VC100 XP (PCI) device:

Make sure that the camera video output is connected to the yellow cinch (RCA) connector of the live view displaying device.

Make sure that correct live view displaying device, PAL or PAL-B video standard and composite input is selected in the OLYMPUS® SLR/Consumer Cameras section of QuickPHOTO Options. You can use the Restore button to restore the default setting. Press OK button to save the settings.

Make sure the camera’s output video standard is set to PAL.

OLYMPUS® E-system digital SLR cameras

Disconnect all cables from the camera. Activate the camera’s menu and go to Settings 2 (key symbol with number 2) submenu. Make sure PAL option is set in VIDEO OUT selection.

OLYMPUS® SP and CAMEDIA® cameras

Disconnect all cables from the camera except the power. Activate the camera’s menu and go to Set submenu. Make sure PAL option is set in VIDEO OUT selection. Furthermore, set OFF option in ALL RESET selection.

Check brightness, contrast, saturation and hue values on Live image tab of the camera control panel. Press the Default button to reset these values.

Make sure no codec packs like ACE Mega CoDecS Pack, Codec Pack All in 1, K-lite Codec Pack, ffdshow, Vobsub etc are installed. If some of them are installed, uninstall them.

If you have OLYMPUS® E-system digital SLR camera and Grand AV USB 2.0 live view displaying device, make sure the USB cables of these devices are not connected to the same USB controller.

Make sure the latest video card drivers are installed.

If the live view still is not displayed, the QuickPHOTO program configuration file may be corrupted. It contains all QuickPHOTO settings (including calibrations in QuickPHOTO 2.0 through 2.3 program versions). Backup calibrations and other important settings before proceeding.
Make sure QuickPHOTO program is not running. Remove “config.xml” configuration file from QuickPHOTO program folder (typically C:\Program Files (x86)\QuickPHOTO CAMERA 3.2) and run QuickPHOTO program. Go through the Setup Wizard and configure the live view displaying device correctly.

ARTRAY ARTCAM Digital Cameras

The live view is not displayed correctly or the camera drivers cannot be installed.

The problem is caused by poor USB connection quality. Do not use USB hubs or extension cords. Connect the camera to another USB port. Prefer the ports on the back side of your computer, which comes out of the motherboard. If the problem persists, use an additional internal USB controller.

A camera disconnecting occurs when the camera control panel is opened.

When using automatic exposure mode, make sure the specimen in the camera’s field of view is illuminated sufficiently, or use manual exposure mode.

IDS uEye® Digital Cameras

The camera cannot be connected within QuickPHOTO program or “Access violation at address...” error message pops up.

Make sure IDS uEye® camera drivers in version 3.6 are installed in Programs and Features window of Microsoft® Windows® operating system . If older or newer drivers are installed, uninstall them. Then install drivers in version 3.6 from Drivers folder on QuickPHOTO installation disk. Then reinstall QuickPHOTO program and let it install the correct drivers (if this feature is available). Otherwise, install drivers in version 3.6 from the Drivers folder on the QuickPHOTO installation disk.

UI-1440-C Camera

The procedure for this camera is analogous, but drivers in version 2.4 are required.

PROMICAM LITE Digital Cameras

Some control elements (radio buttons) in the control panel are not displayed properly in Windows XP.

Click on Start menu in Windows XP and open Settings -> Control Panel. Make sure the Control Panel is switched to Classic View. Open Display option, navigate to Settings tab and change Color quality to Medium (16 bit).

Analog Video Sources

The live view is not displayed.

Make sure the live view cable is plugged into both the camera and the live view displaying device. The yellow cinch connector camera output should be plugged into the yellow cinch connector input of the live view displaying device.

Open Edit -> Options… menu in QuickPHOTO program. In Analog Video Source setting make sure the Input is set to Composite and the Video standard is set to PAL or PAL-B. You can use Restore button to restore default settings. Press OK button to confirm the changes.

Make sure no codec packs like ACE Mega CoDecS Pack, Codec Pack All in 1, K-lite Codec Pack, ffdshow, Vobsub, etc. are installed. If some of them are installed, uninstall them.

OLYMPUS®, CAMEDIA® are registered trademarks of OLYMPUS Corp.
Microsoft®, Windows® are registered trademarks of Microsoft Corp.
Canon® is a registered trademark of Canon Inc.
uEye® is a registered trademark of IDS Imaging Development Systems Inc.