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Definitions

- An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled. (searchITOperations.com)

- This WhatIs.com glossary contains terms related to Internet applications, including definitions about Software as a Service (SaaS) delivery models and words and phrases about web sites, e-commerce ...

Certified OpenStack Administrator (COA) is a vendor-agnostic exam designed by the OpenStack Foundation in conjunction with a number of international partners to test an administrator's abilities in cloud management and day-to-day operations.