A023

In this part of my coursework I am going to write an essay about the use of two theories communication and the effect they have on communication. The theories that I am going to write about are Bales theory and Egan’s SOLER theory of group task and management.

The communication cycle: Communication cycle refers to the whole process of communication from the origin up to conceptualizing and the response of the intended message by the right person. The communication cycle is not complete before feedback even if the message reached the intended recipient. The communication cycle has six different stages that help you communicate your ideas words, signing or another effective method. It also takes into consideration how you are putting your idea across e.g. body language. The communication cycle can help you to communicate when there circumstances that it may be hard to put your idea across or it is a sensitive subject.

Egan’s Soler theory: The theory Soler was created by a man called 'Egan'. He believed that "there are some micro-skills (which are non-verbal parts of communication) that can help communication between people. His theory shows that basic non-verbal communication can help make a person feel involved and cared for when working with another person". Soler is a non-verbal listening method that is used commonly in communication.
Soler means:
S: Face squarely; by doing this it shows that a service provider is involved with their client. Egan states " the bodily direction you adopt shows the message that you are involved with the client"
O: Keep an open posture:
Keeping an open posture means not crossing arms and legs as this sends a message that you are not involved or really interested in the person talking to you. Egan believed "open posture is generally seen as non-defensive".
L: Lean: by…...