Summary:
The Relationship Banker is responsible for direct selling of our consumer and small business products/services to existing and new customers using the GAIN Model. Develops and deepens relationships by servicing and selling consumer and small business products to new and existing customers. Responsible for referring customers to other lines of business such as Capital One Financial Advisors, Private Banking, Small Business and Commercial banking as appropriate. Must maintain and acquire knowledge of complete line of products and services offered at the bank. Perform related duties as required to achieve branch goals.

Responsibilities:

Meets with prospects and customers through outbound calling efforts, Teller referrals and branch referrals to specialist areas such as Investments, Private Client Group, Small Business, etc to discuss and sell banking products.

Uses needs-based assessment tools to analyze and determine customer needs. Recommends and sells appropriate solutions (consumer and business) both in person and on the telephone.

Ensures all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.

Qualifications
Basic Qualifications

High School Diploma, GED or Equivalent Certification

Minimum of 6 months of Sales or Service experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.