Terms and Conditions

Privacy

·We
keep your personal information private and secure. When you make a purchase
from our site, you provide your name, email address, credit card information,
address, phone number, and a password. We use this information to process your
orders, to keep you updated on your orders and to personalize your shopping
experience.

·To
keep you informed about our latest offers, we may notify you of current
promotions, specials and new additions to the Sample Store site. You may
unsubscribe from our newsletters by following the unsubscribe instructions in
any email you receive from us.

·When
entering any of our contests or prize drawings, you provide your name, email
address and mailing address. If you win, we will send the prize to the address
entered and notify you by email. When you enter a contest or drawing you are
also included in our newsletter list to receive notice of promotions, specials
and new additions to the Sample Store site. You may unsubscribe from this news
list by following the unsubscribe instructions in any email received.

·We
use "cookies" to keep track of your current shopping session to
personalize your experience and so that you may retrieve your shopping cart at
any time.

Privacy
on Other Web Sites:

Other
sites accessible through our site have their own privacy policies and data
collection practices. Please consult each site's privacy policy. Our Store
is not responsible for the actions of third parties.

Paying
for your Order:

We
accept all of the following:

·Checks
(1% discount on qualifying orders!)

oWe
accept your personal/business/cashier’s checks, but they must clear the bank
before we can ship your order.

·Wire
Transfers (1% discount on qualifying orders!)

oLarger
orders from outside the US may be required to use Wire Transfer instead of
credit card. In that case the wire transfer information would be sent directly
to the purchaser, and the shipment would be made as soon as funds arrived in
our bank account. There is a $12.00 fee added to the order.

oWe
encourage the teaching of the advantages of vehicles powered by plug in
renewable energy. Many schools use Purchase Orders to order. We must have an
actual copy of the PO, emailed to [email protected]lithiumbatterypack.co

If
you prefer, you can place your order online and call us with the credit card
information. You can also place your order by calling our order department, but
you must know the item numbers that you wish to order. If you need help with
this, contact our tech support before ordering.

Note: Orders without
payment information are not processed until payment information is received.

Shipping:

·We
try to ship product the same day we receive the order, however, sometimes this
is not possible. If we are out of stock for more than two days, we'll notify
you by email. Some items are always shipped from the factory as they are very
heavy, such as large motors. This may take a few days more, and is subject to
the factory stock. In that case, or in the case of special orders, we will
preauthorize your credit card, and then run it when the item is actually ready
to be shipped.

·We
try to provide a tracking numbers whenever possible. If your shipment comes
from our warehouse we include this information on your invoice, which is
emailed the day it ships. If it is shipped from elsewhere, we may not get this
information, but will provide it to you via email if we do.

·If
you wish to pick up your order at our offices in Midvale, Utah, please let us
know.

Back
Orders:

If
we do not have your entire order in stock, and will not have it within one day,
you can request to have a partial shipment sent. We do not ship partial
shipments without your authorization.

Damaged
Goods:

We
make every effort to prevent shipping damage, however on rare occasions, stuff
happens. So, for your protection, please do not sign for merchandise until you
inspect for damage. If there appears to be shipping damage, you need to keep
the original shipping carton and packing materials, and contact the carrier and
us. If the merchandise is damaged, we will reship your order when possible.

Cancellation/Returns:

·Cancellation
may result in a 20% restocking fee plus a Shipping Coverage Fee and possibly a
$35 Wire Transfer/Money Order/PayPal Transfer Fee.

·You
may return any non-sale item for a refund, excluding shipping, within 30 days
from receipt, providing the items are in new condition, in the original
packaging, and all components and manuals are in new condition. We may require
you to talk to technical support about your problem with the merchandise prior
to issuing a Return Authorization.

·If
there is any question about the condition of an item, it may delay your refund
while tech support checks it out.

·You
must call our order department for a Return Authorization, which will be
emailed to you. A copy must be included with the return for identification.

·We
reserve the right to refuse to refund items that are not resale-able.

International
Shipping: - Customs

·You
may be subject to import duties and taxes which are levied once your order
reaches your country. You are responsible for charges for customs clearance. We
have no control over these charges and cannot predict what they may be.

·Your
product will be shipped as "merchandise" and cannot be shipped as a
gift or for a lower price than you actually pay.

·Customs
policies differ from country to country - contact your local customs office for
further information. Also, when ordering, you are considered the importer, and
must comply with all laws and regulations of the country in which you receive
the goods.

·If
you have a customs broker that you'd like to use, please let us know and we
will provide that information to the shipping carrier.

Technical
Support:

If
you need help with more information on our items, please contact Technical
Support at [email protected].

Satisfaction Guarantee:

·We
will do our best to see that you are satisfied with our products and our
service. Your feedback will help us improve. Please let us know what we're
doing right and wrong.

·If
a product purchased from us proves to be defective, we will be responsible for
its repair or replacement, if possible.