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My husband and I stayed here for one night. We checked in late but the front desk staff was nice enough and helped us call a taxi for our early morning flight leaving from Dulles. Check in went smoothly. They had once computer and printer that we used to check in for our flight and print our boarding pass. Our room was clean and comfortable. THe bathroom was a little small. Our flight left too early in the morning for us to be able to take advantage of the free continental breakfast and free airport shuttle. The one young man at the front desk did call a taxi to come get us. The airport is 1.5 miles away- about a 5 min drive and it costs us 15 for 2 people. The hotel made arragements to also pick us up from the airport when our flight arrived the following week since we left our car parked in the hotel parking lot. Well, the hotel never came to get us. When I called the hotel the mand said that there was no record of the hotel scheduled to pick us up and since HE WAS THE ONLY STAFF MEMBER AT THE HOTEL HE COULD NOT COME TO GET US. WE ended up having to take a taxi again- thus defeating the point of us trying to save money by utilizing the free shuttle. THEY NEED TO GET BETTER SERVICE AT THE HOTEL AND THEY NEED MORE STAFFING WITH BETTER MANAGEMENT. Overall- the hotel was clean and cheap- $53 per night

Stayed June 2011, traveled as a couple

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Thank nyja44

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Ask nyja44 about Country Inn & Suites By Carlson, Washington Dulles International Airport

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Selected this because of the hotel had a shuttle service from Dulles as this was a layover on the way from Sydney to Portland, Maine. This turned out to be a gem of a hotel, super friendly staff without being over the top, shuttle pick up worked, room was great, I liked the decor, the room was great, breakfast was great and good value for money. Highly recommended.

Stayed September 2010, traveled on business

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Thank DRMB

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Ask DRMB about Country Inn & Suites By Carlson, Washington Dulles International Airport

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cx_ster, General Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review,
November 5, 2011

Dear DRMB,

We appreciate your nice comments about our Hotel and staff, we are happy to see that you enjoyed your stay. My staff truly makes this place a gem, they are the best!

Thank you for being our guest!

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This charming hotel made for an excellent stay! The one-bedroom suite that I had was so spacious and impeccably clean! The bow-tie shaped towel in my bathroom was such a delightful surprise! The rooms are incredibly sound-proof, unusual in most hotels, but I didn't hear doors slamming or other rooms' TVs blaring, which combined with the comfy bed I had made for a very good night's sleep! The staff does a very good job of trying to make you feel like you are at home. The cookies and coffee were an excellent way to end my evening and the free hot, breakfast had a lot of choices. It was a great, quality hotel and I would definitely stay again if I ever go back to the area!

Stayed May 2011, traveled on business

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Thank daisies421

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cx_ster, General Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review,
September 6, 2011

Dear Daisies421,

Thank you for nice comments, we really happy to see that you enjoyed our amenities and customer service.

We strive to do best, and when we read comments like yours it makes us feel that our mission was accomplished.

Thank you for being our guest!

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We booked a room here just to have an inexpensive place to sleep after our long overseas flight. Since we just picked the cheapest alternative from an online search, we were pleasantly surprised to find a very inviting lobby with complementary cookies, candies and coffee and a friendly desk clerk. The room was large with 2 queen size beds with comfortable mattresses, 4 plump pillows and a thick comforter on each. We had an ample supply of towels and 60 TV channels. The room was equipped with coffee pot, microwave and fridge. There was also a guest laundry facility and fitness room. The complementary breakfast was complete – eggs, sausage, waffles, muffins, cereal etc. and the entire building was spotless. I would recommend this place to anyone not only for pre and post flights, but also for extended stays in the area.

Stayed April 2011, traveled as a couple

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2Thank BklynBorn47

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cx_ster, General Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review,
September 6, 2011

Dear BklynBorn47,

I appreciate your nice comments about our hotel, I'm glad to see we exceeded your expectations.

Thank you for being our guest and we hope we can see you again soon when travels brings you back in to the area.

Sincerely,

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Everyone from the desk clerks to the manager provide superb service. There is no hotel restaurant and I had no car so they helped me order out from a good range of choices. Their airport van leaves as needed and it is a quick trip to Dulles. The breakfast includes eggs, fresh fruit and many other choices. The rooms are clean and attractive. Value for price is excellent. I left my computer in the airport van and the manager accompanied the driver to Dulles to give it to me, coming in himself while she attended the van. I will stay at this hotel every time I need a place near Dulles.

Stayed March 2011, traveled solo

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Thank heatherbastow

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Ask heatherbastow about Country Inn & Suites By Carlson, Washington Dulles International Airport

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cx_ster, General Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review,
June 29, 2011

Dear Mrs. Bastow

Thank very much for your nice comments about my staff, I was very happy that we were able to take your computer to the airport on time.

Thank you for being our guest!

Alex PinedaGeneral Manager

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Erik Hiller and Mohamed made us feel welcome when we first walked in the door . let us know about the laundry facilities and free breakfast. When there was a mixup on our reservation for a king size bed they let us know there were no more rooms with a king bed and upgraded our room at no charge. Hotel is conveniently located and very clean.

Stayed March 2011, traveled on business

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Thank byronhatch

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Ask byronhatch about Country Inn & Suites By Carlson, Washington Dulles International Airport

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cx_ster, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review,
June 29, 2011

Dear Mr. Hatch,

We appreciate you taking the time to complete a survey regarding your recent stay with us. My staff was very happy to see they were able to make your stay more comfortable, especially when your room was mixed up.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Alex PinedaGeneral Manager

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Also Known As:

Country Inn And Suites Washington-Dulles Int`l. Airport

Country Inn & Suites Washington-Dulles Int`l. Airport Hotel Sterling

Country Inn Sterling

Sterling Country Inn

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