Last Minute Wedding Cake Cancel..help!!

I need some help on how to handle a last minute wedding order cancel. My customer's wedding was planned to be this coming weekend. I baked all the cakes already and have them frozen. I just got a message from the bride today saying the wedding is off.

She hasn't said anything about a refund, but I'm just wondering what to say just in case she does ask. Anyone had this situation before? And what is the best way to handle it?

My contract says no refund within two weeks of the delivery date. If a bride had some kind of tragedy, I would refund everything but my expenses. Otherwise, sorry. You pass up other orders when you book a cake that you're not going to recoup at that late date.

She hasn't said anything about a refund, but I'm just wondering what to say just in case she does ask. Anyone had this situation before? And what is the best way to handle it?

Unfortunately, I've had this situation a couple of times and I sympathize. It's sad for the couple and their families. But for vendors, it's strictly business. The woman may never request a refund, but if she does you need to quote the contract. You should not be penalized because of a change in their plans.