Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Your Stories

Flew United Airlines from San Francisco to Washington Dulles and connected to British Airways to fly Dulles to London Heathrow. This will be the last time I do that.
Upon arrival to Heathrow, I noticed that my luggage did not make the trip with ...

Shame on British Airways I had to make changes to my flight (outbound x2 and return x1) due to illness and subsequent death of my father all within three weeks.
BA (agent Travelocity.ca) charged me $275 change fee plus the fare difference. I sent ...

Even when I call BA silver line, wait times exceed 45 minutes in the US. This is ridiculous as no one has 45 min during the day to wait. How poor and uncaring can BA be? Every time you call they say they are experiencing long wait times and they ...

I was downgraded from category C to category W in my fight from London to Calgary.
My complete fight was from Madrid to Calgary and I was not informed of anything until the fight was about to take off.
The manager of this fight threatened to me ...

British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...

You will not believe this!! i have been flying for 20 years and today on BA56 leaving 20:20 from JNB to LHR I have had the worst ever known treatment from WILL- tall, white, Manchester accent, early 30s cabin member who got in my face as I was ...

After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...

This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...

Another testimonial about how bad British Airways are...A couple weeks ago I was visiting California and I bought this beautiful surfboard that I was hoping to bring back to France with me on the airplane - It never occurred to me that an ...