While we don't have immediate plans for this, it is something that is on our radar for an integration. We definitely do have a list of products that we want to integrate with and it is quite long. The more votes we get on this topic though, the more helpful it is for us in prioritizing.

Occasionally the support staff using Zendesk will be contacted by a new customer instead of an existing customer. They will need a one-click send to Zoho capability so that the ticket is immediately closed and a new Zoho lead is created for the sales team to follow up.