Mondo blues

I really want to love Mondo, but I just can't go with any frequency because of the maddening service mishaps. Happened again today. Go for lunch early to beat the crowd, as I've seen how scattershot service can be when it gets busy. Even with that, insane wait for a salad. The waiter was most sheepish, think he forgot to put the order in! Food always OK to good, but the other element--service--never pans out, at least for me. 'Nother long gap in store before my next visit, too many other places.