Help Desk Support (Temporary) 114 views0 applications

USAA
Real Estate Company
was founded in 1982 as the real estate investment arm of USAA. With
approximately $17 billion in assets under management, the company provides
co-investment asset management services to U.S. pension funds, as well as to
foreign and domestic institutional investors. USAA Real Estate Company also
provides capital to partners for development. The portfolio consists of office,
medical office, industrial, multi-family, retail and hotel properties as well
as investments in real estate operating companies.

Our commitment to
service and integrity reflects the core values put in place 94 years ago by our
parent company, a trusted worldwide insurance and financial services
organization.

Essential
Duties

Perform routine
and on-call systems support. Analyze discrepancies and system failures.
Determine and perform corrective action. Coordinate with external vendors
and/or consultants as necessary. Facilitate and perform resolution
activities to minimize business impact and avoid future exposure. Inform
and update management and business partners of business implications
associated with those events.

Provide onsite
technical support in the opening of new offices and moving of existing
offices, including determining and ordering the best method of network
connectivity, working with local contacts to ensure timely completion of
infrastructure requirements, as well as, providing recommendations
regarding technology utilized in remote offices.

Install new
systems/hardware or modifications to existing systems/hardware to provide
new capabilities, products, and/or services – or eliminate outstanding
issues. Ensure installations are compatible with the service environment
and meet customer needs in terms of quality, reliability, and
availability.

Consult with
Realco management, IT team members, and in-house clients to understand
current and future business needs and opportunities.

Assist with
special projects and other related duties as may be assigned.

Qualified
applicants must successfully complete a pre-employment background and drug
screening. The above description reflects the details considered necessary to
describe the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be performed in the
job.

USAA Real Estate Company is an Equal
Opportunity and Affirmative Action Employer of Females, Minorities, Veterans
and Disabled.

Minimum
Qualifications:

Bachelor’s
degree in computer science or information systems; or equivalent work
experience

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