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Gil and Geoff are thrilled to welcome Chris Cobb from Riot Games, creator of the number one online game in the world, League of Legends. Until recently Chris was the technical lead for the Player Behavior team, which was tasked with designing in-game and out-of-game systems to encourage players to be nicer to each other, and deal with players who don't.

Over the years, what did they learn about behavior, and how to design systems to encourage it to improve?