Dispute Resolution process

We take the time to listen to what you have to say. Whether or not you are a customer of Combined Insurance, we value your feedback, as Combined Insurance is committed to excellence throughout our business. If you are not happy with your Combined Insurance experience, we want to know.

Our Dispute Resolution Process relates to every aspect of our business. Whether it’s an issue with a claim or a challenge you have experienced in dealing with our staff, let us know.

If your complaint has not been resolved to your satisfaction, our Disputes Officer is available to review any dispute that you may have about Combined Insurance’s service.

Tell us your concerns

To ensure that we adequately address your concerns, we would prefer that your complaint is put in writing.