When you consider the essence of the Managed IT Services business model, it can really be described in one word: proactive. In proactively managing a customer’s IT systems and risks, managed IT service providers (like us!) can help to prevent problems and better capitalize on opportunities for growth. The benefits of being proactive are very...

With adoption rates of managed IT services continuing to increase, we wanted to take a deeper look inside this popular service model and explain what it is, why it works, what the primary benefits are and who it can work for.

When a business is thinking about bringing in outsourced IT support, there are many factors that get considered. Things like cost, benefit to productivity, and impact on organizational efficiency are generally on that list. A little bit trickier though is how the current IT manager feels about the situation. And while that person may be...