Thom Scott interviews Kristin Arnold, president of the National Speakers Association and author of “Boring To Bravo: Proven Presentation Techniques to Engage, Involve and Inspire Your Audience to Action”.

Thom Scott and guest Rick DiBiasio discuss how being creative can help us and how can we get more of it. “In the world we are in today, if our job can be done on the computer or if it can be shipped to India, you are toast!”

Thom Scott interviews Dennis Snow, one whose customer service abilities were honed over 20 years with the Walt Disney World Company. Dennis is a Customer Service Keynote Speaker, formerly with the Disney Institute.