What To Do

A typical root cause of this issue is a mis-configuration of the worker processes of the SafeGuard Enterprise web pages.

SafeGuard Enterprise supports the following number of worker processes depending on the connection method to the web page:

Web Page

Connection method

Number of worker processes

SafeGuard Enterprise

Sophos Encryption

1

SafeGuard Enterprise

SSL

Must be configured according to the system configuration. In most cases it should not be required to set this value to something other than 1 unless serious performance issues are encountered. Detailed information can be found via Microsoft.