SheIn.com Support Center

Find SheIn.com helps, faqs and knowledge base quickly

Firstly, please be sure your SHEIN code hasn't already been added successfully. Also please be sure that the code has not expired. Thirdly, please kindly note that coupon codes only apply to full priced items, they will not apply to an item that is on sale.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, SHEIN will suggest trying a different card or payment method.

If the above instructions fail please contact your bank or submit a ticket with as much detail along with the error messages. so that SHEIN may assist you.

SheIn usually ships with your local post office. There should not be any additional fees when using regular mail. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact SHEIN customer service by submitting a ticket.

When SheIn ship packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out from end.

SheIn will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder. It normally takes 1-7 business days for SheIn to process your order and SheIn will then ship your package out. If you have not received an email about your order being shipped within 7 days of the date you placed your order then please contact SHEIN customer service by submitting a ticket online.

Here at SHEIN, they take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 6-17 business days depending on what country you reside in from the date your order was placed.

When you place an order with SHEIN they will have to process the order first. Processing usually takes 1-7 business days for your order. SHEIN will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in. Please refer to shipping section http://www.shein.com/Shipping-Info-a-280.html for more details on how long it will take to get your package.

To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Once your package shipped, SheIn.com will not be able to change the shipping address. And SheIn.com is unable to cancel an order after shipment. Please keep an eye on your order status by checking "My Orders" to make sure you can receive your order.

About SheIn.com

From what started as a small group of passionate fashion loving individuals in North Brunswick, New Jersey in 2008, to a multinational team, SHEIN has grown immensely to what it is today. The SHEIN girl is fashion forward yet classy, effortlessly cool and unafraid to venture into different styles.

SHEIN prides itself on offering on-trend styles catering to both young women and teens, that won’t break the bank. SHEIN is able to stay on top of the latest fashion trends from around the globe while rapidly bringing these styles to market. So whether you’re searching for boho dresses and graphic tees or patterned blouses and chic swimwear, SHEIN is the ultimate one-stop-shop for the modern yet economical fashionista.