Top 10 FAQ

Game might not be loaded due to temporary error on Facebook API server, like when there's a sudden increase in number of people accessing to it. Please wait a little for such errors to get back to fine condition and check if you have most up-to-date Internet browser (Click to download latest version for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome). You may also try accessing through this link. If problem still occurs after a long while, contact us at support@purplekiwii.com and we'll troubleshoot. You can also visit Facebook Help Center for more help.

Update your flash to the latest version (Click to download for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome) or try playing on different browser. Please make sure to erase all caches, then the page will automatically download the newest version that was most recently patched.

Match the monsters surrounding the Boss. When matched, those small monsters will burst and give damages to the Boss, the Boss will slowly lose its life. Or you can make specials like Horizontal/Vertical/Cross Bombs and Magic Hammer during play and combine them together to attack Boss remotely. Find out details at: http://purplekiwii.com/mb_rules.php?category=combinations

For DesktopYou avatar will move to where you click on. To move floors, click anywhere in the tower, hold onto that click, and slide your mouse up and down to move to upper and lower floors. You can also make a click on a mini tower shown left side of the screen to move floors. You'll see the floor number when you place your mouse over this mini tower. Make a click over the tower to move to that floor.

For MobileSlide your finger over the floors to move up and down the floors. You can also tab on "

Special bombs are made when you match 4 or more monsters. They sometimes come out of Mystery-Mon (monster with a question mark on) when you match that Mystery-Mon with two or more same-color monsters. Details are on our homepage. http://purplekiwii.com/mb_rules.php

Requests might not be able to sent or received due to unstable Facebook server condition. This is beyond our control so please try to wait a little moment until server gets back fine. Also, received gifts are stored in mailbox for only first 12 hours since its arrival. Or you may check your notification app setting. If you have checked not to get any notifications from Facebook Apps, no gifts can be delivered to your account. Take screenshot if possible and send the details to Facebook Help Center.

The Facebook Login issue is due to recent changes made in privacy policy by Facebook.

Because of this, users who have agreed to the previous policy can't log in right away.

Instead, you can log into Facebook by following steps below and agreeing to the new policy:

1. Open Facebook app and tap = Menu button2. Tap "Settings & Privacy" -> Account Settings3. Scroll down and choose "Apps" -> Logged in with Facebook4. Find all Monster Busters games you play in the list and choose all of them 5. Tap "REMOVE" at the top right of the screen (it will NOT delete your progress in the games)6. Open Monster Busters app and connect to Facebook (you will need to agree that the app will receive your email, birthday info, etc)

Loading/Freezing

Game might not be loaded due to temporary error on Facebook API server, like when there's a sudden increase in number of people accessing to it. Please wait a little for such errors to get back to fine condition and check if you have most up-to-date Internet browser (Click to download latest version for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome). You may also try accessing through this link. If problem still occurs after a long while, contact us at support@purplekiwii.com and we'll troubleshoot. You can also visit Facebook Help Center for more help.

Update your flash to the latest version (Click to download for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome) or try playing on different browser. Please make sure to erase all caches, then the page will automatically download the newest version that was most recently patched.

Items

You play the game with lives. Starting with 4, you'll lose one if you're not cleared with the stage. The maximum number of lives you can have in the beginning is 4, and one more slot will be added after the level-up. Buy the slot at the shop if you want to expand it before the level-up. You can have 7 slots to the max if you buy two more extras at the shop. One life is refilled every 30 minutes for free.

You can play games unlimited times with this special package. Choose between 1-day, 3-day, 7-day, and 30-day unlimited lives package, 7-day and 30-day package comes with unlimited golden keys also. The package can be bought at the shop under 'Unlimited Life' category.

Hero Challenge is a special stage you can play after clearing specific stages with three stars. Specific stages are discriminated with crown symbol on its door. Bonus is given if you win this challenge.

Hall of Fame shows the photo on last floor of each episode of your friends who played with the highest marks from that episode. The number of Hero Challenges cleared, stars earned, and scores will be measured for this ranking. You can see the first three high rankers when click on the Hall of Fame door.

Camera icon found at right bottom side of the game page can be used to take screeshot during the play. Click on the icon and share the picture on Facebook or save it to your computer. This is useful especially you want to share tips with your friends.

You get Revival Chance the first time you're out of all your lives. Smash any wooden board you may win up to 3 extra lives. You have a total of 3 chances when you lost first two draws, so make a good choice to win free lives.

You can get bonus coins everyday you're logged into our game. The bonus coins are getting bigger if you come to play our game everyday in a row. On your 7th day of visit in a row, you'll get big bonus coins.

You can get more bonus scores every time you clear the stage. You're added with 50 or 100 points for each of your level, meaning higher the level you are, more extra scores you get at the end. You'll level up when you collect enough amount of stars you earn by clearing stages. Place mouse cursor on your profile picture at top side of the screen to see how many stars you need more for next level up.

For DesktopYou avatar will move to where you click on. To move floors, click anywhere in the tower, hold onto that click, and slide your mouse up and down to move to upper and lower floors. You can also make a click on a mini tower shown left side of the screen to move floors. You'll see the floor number when you place your mouse over this mini tower. Make a click over the tower to move to that floor.

For MobileSlide your finger over the floors to move up and down the floors. You can also tab on "

1. One life is refilled every 30 minutes for free. 2. Buy lives at the shop either with game coins or cash. Visit shop by clicking on shop icon found at top side of the game screen, or look for shops located on some floors in the tower. 3. Ask friends to send you lives.

Gifts are stored for 12 hours. If the gift is past 12 hours since its arrival, it will be erased from the mailbox. (Note: If your heart slot is already full, the gifted heart will not be collected when you accept it. So use all hearts you already have then accept heart gift to play more)

For DesktopYou will move to the floor your friend is staying when you click on his/her profile picture in the mini tower. If you want to move back to the floor you were on, click on your own profile picture. Your friends who are right behind and ahead of you, the ones on lowest and highest floor will be shown, and rest are randomly appeared in this mini tower.

You can get coins by clearing stages. Coins will be given everytime you earn new stars. If you're cleared with the stage and play it again, not the same amount you received when you cleared it first time but less amount will be given. Coins are also sometimes given out of little monsters wondering in the tower when you smash them and of blockers that have a life to kill when you eliminate them during play. You can also buy between 10,000~500,000 coins at the shop. You can get coins by clearing stages. Coins will be given everytime you earn new stars. If you're cleared with the stage and play it again, not the same amount you received when you cleared it first time but less amount will be given. Coins are also sometimes given out of little monsters wondering in the tower when you smash them and of blockers that have a life to kill when you eliminate them during play. You can also buy between 10,000~500,000 coins at the shop. You can get coins by clearing stages. Coins will be given everytime you earn new stars. If you're cleared with the stage and play it again, not the same amount you received when you cleared it first time but less amount will be given. Coins are also sometimes given out of little monsters wondering in the tower when you smash them and of blockers that have a life to kill when you eliminate them during play. You can also buy between 10,000~500,000 coins at the shop.

For DesktopClick on heart icon found at top left side of the tower screen, or click on bubbles over head of avatars walking around in the tower to send your friends lives and/or items.

For MobileTab on up arrow(↑) icon at left down side of the tower screen. When a line of icons pops up, tab on third icon from top, the person-like icon, to help your friends. You can also tab on bubbles over your friend avatars heads in the tower to send lives or items.

For Desktop1. Click on your own Facebook profile picture at the top right side of the screen, or just click on your avatar in the tower.2. Click 'change' button, you'll see four types of avatar. 3. Choose the favorite one 4. Click 'Ok, I'm ready' button.

For DesktopYou will level up when you collect needed amount of stars for next level. To see how many stars you need more, click on the level symbol icon next to shop at top side of tower screen page or go to your profile.You will level up when you collect needed amount of stars for next level. To see how many stars you need more, click on the level symbol icon next to shop at top side of tower screen page or go to your profile.

For MobileTab on your own avatar to see how many stars you need to collect more to level up.

Mission

Match the monsters surrounding the Boss. When matched, those small monsters will burst and give damages to the Boss, the Boss will slowly lose its life. Or you can make specials like Horizontal/Vertical/Cross Bombs and Magic Hammer during play and combine them together to attack Boss remotely. Find out details at: http://purplekiwii.com/mb_rules.php?category=combinations

Special bombs are made when you match 4 or more monsters. They sometimes come out of Mystery-Mon (monster with a question mark on) when you match that Mystery-Mon with two or more same-color monsters. Details are on our homepage. http://purplekiwii.com/mb_rules.php

Gingerbreads are randomly dropped during play from where sad-looking gingerbread mark is on. Gingerbreads only drop down to the bottom where happy-looking Gingerbread mark is on, otherwise they will not be saved. Keep trying until you save all Gingerbreads!

Secret Quest is a whole new theme of play you can find another entertaining elements in the game. You can play these secret stages when you reach specific floor set in the tower. Each Secret Quest has different theme, you can achieve Quest mission and acquire a special badge.

Mailbox

Requests might not be able to sent or received due to unstable Facebook server condition. This is beyond our control so please try to wait a little moment until server gets back fine. Also, received gifts are stored in mailbox for only first 12 hours since its arrival. Or you may check your notification app setting. If you have checked not to get any notifications from Facebook Apps, no gifts can be delivered to your account. Take screenshot if possible and send the details to Facebook Help Center.

You friends might have checked not to get any notifications from Facebook Apps. He/she needs to uncheck this to be able to receive gifts. The problem may occur due to unstable server condition as well. Go straight to App settings page at https://www.facebook.com/settings?tab=applications

As stated in Facebook Community Payment Terms(https://www.facebook.com/payments_terms/), players should cancel their monthly subscription by themselves. Go to 'Settings' page then choose 'Payment'. You'll see the number of recurring payments of subscriptions you set up for Facebook apps. Look through and cancel MonsterBusters subscription there.

3. Check if you have the latest version of Facebook app on your mobile. Please download one if you don't have it.
4. You already have Facebook app and it's most up-to-date version, log out, log in again, then open our app.
5. Reboot your phone or close other running apps.

Log out from both Facebook and MonsterBusters apps then close them. Then open Facebook app on your mobile, log in to Facebook, then open MonsterBusters app to see if your new password works. If it still causes problem, try deleting both apps then reinstall.
(on iPhone and iPad) Check your mobile setting to see if your Facebook password is well set and if you're allowing MonsterBusters app to run properly on your phone.

The Facebook Login issue is due to recent changes made in privacy policy by Facebook.

Because of this, users who have agreed to the previous policy can't log in right away.

Instead, you can log into Facebook by following steps below and agreeing to the new policy:

1. Open Facebook app and tap = Menu button2. Tap "Settings & Privacy" -> Account Settings3. Scroll down and choose "Apps" -> Logged in with Facebook4. Find all Monster Busters games you play in the list and choose all of them 5. Tap "REMOVE" at the top right of the screen (it will NOT delete your progress in the games)6. Open Monster Busters app and connect to Facebook (you will need to agree that the app will receive your email, birthday info, etc)