FAQ - Quick Links

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Many online learners log into DAU resources using a DoD Common Access Card (CAC). For those that take advantage of this login method, it is important to keep in mind that your CAC is a secondary means of authentication that's associated to a username and password-based account. Without restricting a user's choice between these two login methods, we are able to better serve our diverse user communities and enable a truly global online learning environment. For example, while at home or on travel, CAC holders who may not always have access to a Smartcard reader may login to complete their online coursework by entering their Username and Password. Additionally, workforce members needing to reference DAU's many online resources while out in the field may do so by entering their Username and Password from their Smartphone or Tablet browser.

* IMPORTANT *Regardless of one's preferred login method, all users are required to maintain their account by frequently changing their password for security purposes. If you do not change your password for an extended period of time, you will be prompted to do so in order to regain access to your account. To change your password, please follow the steps outlined below:

Login with your Username and Password or DoD-issued Common Access Card (CAC) using the SmartCard option.

A) If you login successfully and your password has not yet expired, you will be presented with a list of DAU online applications that you're authorized to access. On the left side of the page, you may expand the "Self Service" menu and select "Actions" in order to "Change Your Password."

If this scenario applies, you will complete the on screen instructions to change your password. The remainder of the instructions apply only to scenario "B" below.

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B) If you login successfully and automatically receive a prompt stating that "Your password has expired and must be changed," you will need to proceed with the Expired Password Workflow as described in the remaining steps outlined below.

Expand the "Please Select an Option" menu:

A) If you know your current password, select "Use Existing Password" and click "Submit." Continue by following the on screen prompts.

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B) If you logged in with your SmartCard and do not know your current password, you may select the option to "Send Password Code," click "Submit" and proceed with the steps that follow.

You will then be prompted to choose from the Self-Service Password Reset Options:

A) "Send One-Time-Password (OTP) via Email."

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B) "Send One-Time-Password (OTP) via Text." - This option is only applicable if you have added your mobile number to your DAU Identity Management profile. If you have not done so, no text message will be sent.

* IMPORTANT *You should refrain from navigating away from the Self-Service Password Reset page on our website until you receive the Password Code. If you close out of the website and log back in, you will force the system to generate a new Password Code which will deactivate the first one that may have been sent to you. If this happens, the email or text message with the latest time stamp should be entered. If you do not receive a Password Code at all, please report this discrepancy to the DAU Help Desk. If you may have a different email address associated to your profile, please be sure to reference that in your service request.

Once you receive the Password Code via email or text message, please manually type the code into the corresponding One-Time Password screen and select "Submit." You may then continue with the on-screen instructions to restore access to your account.

RELATED FAQs:

Q: What if I don't remember my current Username and/or Password?

A:DAU's Identity Management system contains self-service recovery options on the login screen. Simply accesshttps://identity.dau.mil/ and locate the Forgot "Username" or "Password" links below the login fields.Note: If you have not previously established your profile security questions, you will not be able to complete the self-service recovery options and will need to contact the DAU Help Desk.

Q:What should I do if the system does not recognize my Email when trying to recover my login credentials?

A: You will need to update your DAU profile to reflect your current email address. This can be accomplished through the course registration process. Please see ourStudent Profile Guidance for more details.

Q:Should I add my mobile number to my DAU profile?

A: By adding your mobile number to your DAU profile, the system can send you a password code via text message if your password expires. To associate your mobile number, please log into https://identity.dau.mil/. From the main menu, please expand "Self Service" and select "Actions." On the right side of the page, please select the button to "Edit Your Profile Information" and choose the "Contact Information" tab at the top of the page.