An elegant haven by the sea, a collection of luxury villas designed to fulfill your desires for seclusion, comfort and the good life

Privacy Policy

TERMS OF USE

Website
Please understand information published in the Santrian Resorts and Villa website will sometimes be changed or removed without notice. Regardless of our careful and close attention, Santrian Resorts and Villa will not guarantee the accuracy, usefulness or appropriate renewal timing of published information. Santrian Resorts and Villa will not be liable for any or all damages incurred by customers from the information (including any kind of data) acquired from the Santrian Resorts and Villa website or by not browsing nor using the information (including any kind of data) available on the Santrian Resorts and Villa website.

Copyright
Copyright of the information, icon and other rights made available on the Santrian Resorts and Villa website are the property of and possessed by Santrian Resorts and Villa. The Santrian Resorts and Villa website shall not be interpreted implicitly or expressly to grant or authorize any right under the intellectual property rights such as copyright, patent rights and trade mark rights.

Links
The Santrian Resorts and Villa website offers free links. If you want to set up a link to the Santrian Resorts and Villa website, please contact purisantrian@santrian.com in advance.

PRIVACY POLICY

Protecting customers' personal information is very important for Santrian Resorts and Villa. In our website, we refer to our policy and explain how we obtain, use and protect the personal information of customers to help customers understand better our policy.

Personal Information Voluntarily Provided by Customers
To provide customers with information about our products or services, Santrian Resorts and Villa requests they disclose personal information such as their name, address, phone number or e-mail address. Also, to provide specific information in response to individual customer requests, Santrian Resorts and Villa may request customers to disclose additional personal information. In such cases, customers can disclose the said additional personal information at their own will and options except certain requisite ones.

Cookies
Santrian Resorts and Villa sometimes provides more upgraded service via Cookies for customers. Cookies are designed to offer repeat users a more convenient service when using web contents, but are not intended to infringe on customers privacy nor cause any damage to customers' computers. Setting up an internet web browser that rejects any incoming Cookies or displays signals every time Cookies are transmitted will be possible, but in some cases our website may not be comfortably operational.

SSL (Security)
When customers send their personal information via the internet, Santrian Resorts and Villa utilizes security protection by SSL (Secure Socket Layer: an Industry Standard Security Function that encodes and transmits information on the internet). If customers use an SSL conformable web browser, incoming and outgoing personal information can be automatically encoded.

Purpose of the Use of Personal Information
Subject to the type of requested services, Santrian Resorts and Villa will sometimes be requested to transfer limited personal information as required to a third party. In such cases, Santrian Resorts and Villa notifies customers and obtains consent to disclose such personal information to the third party each time.

TERMS & CONDITIONS

Other Benefits
Stay minimum 7 nights in all types of room get ONE DINNER. (Not valid for booking by using promotional code)

New Year's Eve Gala Dinner rate for two persons is inclusive in the rate of 31 December. If you are single / triple share, the rate will be adjusted and/or added upon arrival.

Check-in time is 14:00 hours local time (GMT +08.00) and CHECK-OUT time is 12:00 noon.

Early Check-in is subject to availability upon arrival.

Late Check-out till 18.00 is charged 50% of room rate and subject to availability upon departure.

Credit Cards Accepted
Visa, Master, Amex, JCB Card. Personal Cheques are not accepted. Your credit card details will be used as a guarantee and it WILL ONLY BE CHARGED upon check-in.

All Payment by Cash or Credit Card will be in local currency ( Indonesian Rupiah - IDR ) at the prevailing hotel exchange rate on the day of payment.

Credit Limit Information
The credit limit for guest personal accounts is IDR 2,500,000.-. Upon reaching the credit limits, guests will be requested to settle the outstanding payment in advance.

Cancellation Policy
All reservations through the website must be guaranteed by a credit card. In the event of cancellation 3 days prior to arrival date (for the period of 01 Oct - 22 Dec, 06 Jan - 30 Jun) and 21 days prior to arrival date (for the period of 01 Jul - 30 Sept, 23 Dec - 05 Jan), the reservation will be subject to a cancellation fee equivalent to the value of one night accommodation.

No Show Policy
Credit cards details held by Santrian will only be debited in the event no-show. A one night room rental(inclusive of service charge and government taxes)will be charged through the credit cards.

Early Departure
In the event of early departure, the hotel will charge a minimum of one night penalty and in high seasons might be higher at hotel's discretion.

All of our in-door rooms are completely non-smoking. Smoking is allowed only in balcony or terrace. There are designated smoking spots in public areas, please inquire to our staff.

Rates and policies subject to change and all special requests are subject to availability upon arrival.

Shower Room
For your convenience, after you check out but before your departure we provide private shower room with amenities available for 24hours, available upon booking in advance.

Left Items
Puri Santrian Resort shall not be liable for loss or damage of items that are left in room after guests checking out. If the left item is not claimed within the maximum period of 14 days, The Resort may dispose of it without notice.

Luggage Storage
Luggage storage is available only for guests currently staying at the Puri Santrian Resort to store their luggage or other personal belongings before check-in or after check-out, at the Resort's option.
Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage and The Resort shall not be liable for any loss or damage for releasing the luggage accordingly. The maximum storage period is 7 days. Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, the Resort reserves the absolute right and discretion to dispose of the luggage or item without any liability to you. You use the Resort luggage storage facilities at your own risk. Puri Santrian Resort will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release The Resort from any liability in respect thereof.

Damage
You are liable for any damage howsoever caused to the allocated room(s) or to Puri Santrian Resort premises or property caused by you or any persons in your party (whether or not staying at the Resort) during your stay. Puri Santrian Resort reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by The Resort as a result of the aforesaid. Regardless, The Resort further reserves the right to commence legal proceedings against you without notice.