LightEdge Renews ISO 20000-1 Certification

Des Moines, IA (August 16, 2016) LightEdge Solutions is pleased to announce that it has successfully renewed the ISO 20000-1 certification. Completing the certification, which is the first international standard for IT service management, is a significant competitive differentiator in the IT services industry. The process to become ISO 20000-1 certified includes multiple audits, constant reviews and improvements to stay current on the highest standard of service in the industry.

The ISO 20000-1 certification tells customers that LightEdge takes the management of their Cloud and Managed Services as seriously as they do themselves. Because of the alignment with the IT Infrastructure Library (ITIL) standards, ISO 20000-1 is an effective way for LightEdge to demonstrate to their customers that they have a comprehensive plan for a Service Management System that includes evidence-based benchmarks to continuously improve the delivery of Cloud and Managed Services. This not only reduces risk for their clients through consistent delivery of Managed Services, but helps identify and respond to customer needs accordingly, along with utilizing resources effectively and efficiently from a corporate perspective.

“Completing the ISO 20000-1 certification continues to set us apart from the competition and demonstrate to our customers and future clients, that we are at the forefront of IT governance best practices.” said Jake Gibson, Chief Security and Chief Compliance Officer for LightEdge Solutions.
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