TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

3.05Rooms

3.05Service

1.05SleepQuality

4.05Value

3.05

“Hassled”

Feb 23, 2013Andre S, Panama City Beach

When I checked in, there was a warning posted at the cash register that someone had been prank calling rooms trying to get credit card information. My sleep was interrupted at 11:30am, by a phone call. It was a gentleman telling me that the computers had crashed and that he needed to get some information from me, and that a 30% discount would be extended for the inconvenience. When I refused to cooperate, I was told I was going to be thrown out of the room. I hung up and called the front desk who denied making the call, but confirmed transferring a call to me. The whole experience was very unsettling. It made me think I was being watched.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Hassled,I'm sorry that your experience at our hotel was tarnished by a prank caller. We take the privacy of all our guest seriously and we are working hard so this will not happen again. I hope you will stay at our hotel the next time your in Orlando.
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