DEFINITIONCity of Cupertino is recruiting for a customer service-oriented individual to staff the front desk at Cupertino City Hall. The Customer Service Attendant I is assigned to the Information Services department and typically works mornings Monday through Thursday. There are occasional weekday morning, afternoon, or evening hours as well. This is a part-time, temporary, non-benefited position limited to 995 hours per fiscal year.

JOB DESCRIPTIONUnder general supervision, the Customer Service Attendant I welcomes visitors, operates a multi-line telephone system to answer incoming calls, directs calls to appropriate staff, provides information, assistance, and outstanding customer service to the general public, completes a variety of entry-level administrative duties, performs general clerical duties, and does other related duties as assigned.

Fields inquiries from community members and either answers questions or refers them to appropriate staff

Answers general questions about organization and provides visitors and callers with address, directions, and other general information.

Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

Receives, sorts, and routes mail; maintains and routes publications.

Opens and closes facilities

Performs a final security inspection before securing and locking the building

May perform additional duties as required.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Skills:

Excellent interpersonal and communication skills

Excellent customer service techniques

Knowledge:

Basic principles and methods of customer service

General procedure of multi-line telephones

Office procedures

Operate a computer and use software applications in the Microsoft Office suite

Knowledge of safety precautions

Abilities:

Learn policies and procedures applicable to the operation of the City

Communicate policies and procedures effectively

Work with a diverse population in a tactful and effective manner;

Obtain information through questioning and dealing courteously with the public

Perform clerical work with accuracy

Manage time effectively, show initiative, work independently, and meet deadlines

Understand and follow written and oral instructions in answering and routing telephone calls

Establish and maintain effective working relationships with co-workers and the public

Follow and understand written and oral instructions

Work independently, often with limited supervision or direction

Establish and maintain building security

Adhere to the safety procedures, practices, and policies of the City

PHYSICAL REQUIREMENTSMay sit at a desk for long periods of time; intermittently twist and reach office equipment, and bend, squat, kneel, or twist while managing physical files; hand write and use a keyboard; lift or carry weight of 50 pounds or less.

QUALIFICATIONSAny combination equivalent to completion of the twelfth grade and experience in the program to which assigned. Possession of, or ability to obtain, a valid California driver's license.

HOW TO APPLYPlease submit an official City of Cupertino application. You may apply online via CalOpps.org or complete a printed application. All printed applications must be typewritten or handwritten in black ink. Application forms may be picked up at and returned to the following office: Cupertino City Hall, Human Resources Division, 10300 Torre Avenue, Cupertino, CA 95014.

Applications must be filled out completely. Failure to list work experience or stating “See Resume” in the employment history section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Appointment to this position is contingent upon passing a pre-employment fingerprint criminal history records check and the ability to provide verification of authorization to work in the United States.

SELECTION PROCEDUREApplicants must complete an official City of Cupertino application and supplemental application and return to Human Resources or apply online at www.calopps.org. Final Filing Date: Open Until Filled. Failure to complete the supplemental application will disqualify the applicant from the recruitment process. Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview. The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request. AN EQUAL OPPORTUNITY EMPLOYER

Building Attendant

The City of Cupertino Recreation and Community Services Department has openings in the following: Building Attendant.

Position: Building AttendantApproximate hours per week: 10 to 20 hoursSalary Range: $14.00 to $16.00 per hour

Definition: This position opening is assigned primarily to Community Hall and the Quinlan Community Center, and may occasionally staff other City of Cupertino facilities and/or special events. Under limited supervision of a Recreation Coordinator, the building attendant is responsible for setting-up/taking-down rooms for programs and events, opening and closing buildings, assisting facility rental customers in operating audio-visual equipment, monitoring facility usage for compliance with building rules and rental parameters, greeting rental customers, and completing pre-event and post-event inspections and paperwork. May perform additional duties as assigned. The schedule will vary from week to week based on facility rentals and programs. Hours are primarily evenings and weekends.

Examples of duties:1. Prepare, open, and close facilities for reservations, programs, special events and public use.2. Arrange furniture and equipment for events; ensure set-up is correct.3. Set-up audio/visual equipment.4. Remove trash in and around buildings.5. Guard against abuse to all City building facilities.6. Perform related work as required.

Required Skills, Knowledge, and Abilities: Skills:1. Excellent interpersonal and communication skills.2. Excellent customer service techniques.Knowledge: 1. Basic principles and practices of custodial work.2. Supplies and equipment used on the job.3. General procedures of audio/visual equipment.4. Standards of efficient and safe work.Abilities: 1. Meet time deadlines.2. Follow written directions and drawings in setting-up rooms and facilities for programs or events. 3. Establish and maintain effective working relationships with co-workers and the public.4. Follow and understand written and oral instructions.5. Establish and maintain building security.6. Work independently, often with limited supervision or direction.7. Adhere to the safety procedures, practices, and policies of the City.

Qualifications: Must have a high school diploma or equivalent and have, or have the ability to get a Class C California driver?s license. Must be CPR and First Aid certified within the first six months of employment.

How to ApplyApplications may be picked up and returned to the following offices or submit an application online.

Selection Procedure: Applicants will be screened by: A) a review of their written application; B) an oral interview; and C) State law requires that if your position will bring you into contact with minors (i.e., those under 18), you must complete a fingerprinted criminal history records check. D) Successful applicants will also need to show proof of current T.B. test. All applications must be typewritten or handwritten in black ink.

The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person?s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submital of application. Documentation of the need for accommodation must accompany the request.

Customer Service Attendant

POSITION: Customer Service Attendant I (Part-Time Temporary Non-Benefited Position, limited to 995 hours per fiscal year.)HOURS PER WEEK: 10 to 20 hoursSALARY RANGE: $14.00 to $16.00 per hourFINAL FILING DATE: Open Until Filled

THE POSITIONCity of Cupertino is recruiting for customer service-oriented individuals to staff the front desk at the Quinlan Community Center.

The Customer Service Attendant I typically works evenings Monday, Tuesday, Wednesday, and/or Thursday 4:30 pm to 10:00 pm and/or Saturday 8:15 am to 4:45 pm. There are occasional weekday morning and afternoon hours as well. This is a part-time, temporary, non-benefited position limited to 995 hours per fiscal year.

Under limited supervision, a Customer Service Attendant I provides information, assistance, and outstanding customer service to customers, class instructors, and the general public while answering phones and performing various clerical duties that include processing registrations for customers signing up for recreation programs, filing paperwork, and maintaining reports and records.

Duties include, but are not limited to:

Accepting and accounting for money paid for programs and facilities

Issuing receipts

Preparing simple reports

Filing paperwork

Answering questions and fielding complaints from customers and referring them to appropriate staff

Opening and closing classrooms and facilities for weekday, weekend, and evening rentals and recreation classes

Performing a final security inspection before securing and locking the building

May also be responsible for setting up rooms and assisting with various special events.

Ability to: The Customer Service Attendant I must be able to: perform clerical work with accuracy; explain policies and procedures; operate a computer including Microsoft Office; demonstrate the ability to learn recreation software; understand and follow written and oral instructions; manage time effectively, show initiative, and work independently; learn policies and procedures applicable to the operation of the City; work with a diverse population in a tactful and effective manner; obtain information through questioning and deal courteously with the public. May sit at a desk for long periods of time; intermittently twist and reach office equipment, and bend, squat, kneel, or twist while managing physical files; hand write and use a keyboard; lift or carry weight of 50 pounds or less. Must be able to work nights, weekends, and holidays.

Experience and Education:

High school diploma or equivalent

Customer service experience a plus

Licenses and Certifications:Possession of, or ability to obtain, a valid California driver's license. Current CPR and First Aid certification (CPR and First Aid certification and re-certification will be offered to new employees).

SELECTION PROCEDUREApplicants must complete an official City of Cupertino application and return to Human Resources or apply online at www.calopps.org. Final Filing Date: Until Filled. Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview.

The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request. AN EQUAL OPPORTUNITY EMPLOYER

How to Apply:Interested candidates are encouraged to apply as soon as possible. City employment applications may be obtained from the City of Cupertino Human Resources Division, 10300 Torre Ave., Cupertino, CA, by calling (408) 777-3227, or by visiting our website at www.cupertino.org. To apply online, visit www.calopps.org. Completed City employment applications and supporting materials must be received by the City’s Human Resources Division no later than the final filing date. Postmarks or late applications will not be accepted. Applications received through fax transmission by the final filing date are acceptable only on the condition that the original application is received no later than by 5 p.m. one week following the closing date.

Applications must be filled out completely. Failure to list work experience or stating “See Resume” in the employment history section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Appointment to this position is contingent upon passing a pre-employment physical paid for by the City, a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States.

Applications accepted until all positions are filled. Applicants will be screened by: A) a review of their written application; B) an oral interview. Appointment to this position is contingent upon passing a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States.

POSITION: Customer Service Attendant I (Part-Time Temporary Non-Benefited Position)HOURS PER WEEK: 15 to 20 hours (approximate)SALARY RANGE: $14.00 to $16.00 per hourFINAL FILING DATE: Open Until Filled THE POSITIONCity of Cupertino is recruiting for customer service-oriented individuals to staff the front desk at the Cupertino Senior Center. The Customer Service Attendant I typically works evenings Monday, Tuesday, Wednesday, and/or Thursday 4:45 pm to 10:00 pm and/or Saturday 8:00 am to 5:00 pm. There are occasional weekday morning and afternoon hours as well. This is a part-time, temporary, non-benefited position limited to 995 hours per fiscal year. Under limited supervision, a Customer Service Attendant I provides information, assistance, and outstanding customer service to customers, class instructors, and the general public while answering phones and performing various clerical duties that include processing registrations for customers signing up for recreation programs, filing paperwork, and maintaining reports and records. Duties include, but are not limited to:

Accepting and accounting for money paid for programs and facilities

Issuing receipts

Preparing simple reports

Filing paperwork

Answering questions and fielding complaints from customers and referring them to appropriate staff

Opening and closing classrooms and facilities for weekday, weekend, and evening rentals and recreation classes

Performing a final security inspection before securing and locking the building

May also be responsible for setting up rooms and assisting with various special events.

May perform additional duties as required.

QUALIFICATIONS Knowledge of: Basic principles of customer service, office procedures and methods, and Microsoft Office. Ability to: The Customer Service Attendant I must be able to: perform clerical work with accuracy; explain policies and procedures; operate a computer including Microsoft Office; demonstrate the ability to learn recreation software; understand and follow written and oral instructions; manage time effectively, show initiative, and work independently; learn policies and procedures applicable to the operation of the City; work with a diverse population in a tactful and effective manner; obtain information through questioning and deal courteously with the public. May sit at a desk for long periods of time; intermittently twist and reach office equipment, and bend, squat, kneel, or twist while managing physical files; hand write and use a keyboard; lift or carry weight of 50 pounds or less. Must be able to work nights, weekends, and holidays.Experience and Education:

High school diploma or equivalent

Customer service experience a plus

Licenses and Certifications:Possession of, or ability to obtain, a valid California driver's license. Current CPR and First Aid certification (CPR and First Aid certification and re-certification will be offered to new employees). SELECTION PROCEDUREApplicants must complete an official City of Cupertino application and supplemental application and return to Human Resources or apply online at www.calopps.org. Final Filing Date: Until Filled. Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview. The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request. AN EQUAL OPPORTUNITY EMPLOYER How to Apply: Interested candidates are encouraged to apply as soon as possible. City employment applications may be obtained from the City of Cupertino Human Resources Division, 10300 Torre Ave., Cupertino, CA, by calling (408) 777-3227, or by visiting our website at www.cupertino.org. To apply online, visit www.calopps.org. Completed City employment applications and supporting materials must be received by the City’s Human Resources Division no later than the final filing date. Postmarks or late applications will not be accepted. Applications received through fax transmission by the final filing date are acceptable only on the condition that the original application is received no later than by 5 p.m. one week following the closing date.Applications must be filled out completely. Failure to list work experience or stating “See Resume” in the employment history section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Appointment to this position is contingent upon passing a pre-employment physical paid for by the City, a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States. The City of Cupertino is AN EQUAL OPPORTUNITY EMPLOYER

THE POSITIONCity of Cupertino is recruiting for customer service-oriented individuals to staff the Cupertino Senior Center. This position opening is assigned primarily to the Cupertino Senior Center, and may occasionally staff other City of Cupertino facilities and/or special events. Under limited supervision of a Recreation Coordinator, the Building Attendant is responsible for setting-up/taking-down rooms for programs and events, opening and closing buildings, assisting facility rental customers in operating audio-visual equipment, monitoring facility usage for compliance with building rules and rental parameters, greeting rental customers, and completing pre-event and post-event inspections and paperwork. May perform additional duties as assigned. The schedule will vary from week to week based on facility rentals and programs. Hours are primarily evenings and weekends.

EXAMPLES OF DUTIES1. Prepare, open, and close facilities for reservations, programs, special events and public use.2. Arrange furniture and equipment for events; ensure set-up is correct.3. Set-up audio/visual equipment.4. Remove trash in and around buildings.5. Guard against abuse to all City building facilities.6. Perform related work as required.

Knowledge of:1. Basic principles and practices of custodial work.2. Supplies and equipment used on the job.3. General procedures of audio/visual equipment.4. Standards of efficient and safe work.

Ability to: 1. Meet time deadlines.2. Follow written directions and drawings in setting-up rooms and facilities for programs or events. 3. Establish and maintain effective working relationships with co-workers and the public.4. Follow and understand written and oral instructions.5. Establish and maintain building security.6. Work independently, often with limited supervision or direction.7. Adhere to the safety procedures, practices, and policies of the City.Perform physical activities that require substantial use of body, arms, and/or legs. On a continuous basis, stand, bend, squat, climb, kneel, twist and reach. Lift or carry weight of 50 pounds or less.

Experience and Education: 1. High school diploma or equivalent2. Customer service experience a plus

Licenses and Certifications:Posession of, or the ability to obtain, a valid Class C California driver’s license.Current CPR and First Aid certification. (CPR and First Aid certification and re-certification will be offered to new employees within the first six months of employment.)

SELECTION PROCEDUREApplicants must complete an official City of Cupertino application and supplemental application and return to Human Resources or apply online at www.calopps.org. Final Filing Date: Until Filled. Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview. The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request. AN EQUAL OPPORTUNITY EMPLOYER How to Apply:Interested candidates are encouraged to apply as soon as possible. City employment applications may be obtained from the City of Cupertino Human Resources Division, 10300 Torre Ave., Cupertino, CA, by calling (408) 777-3227, or by visiting our website at www.cupertino.org. To apply online, visit www.calopps.org. Completed City employment applications and supporting materials must be received by the City’s Human Resources Division no later than the final filing date. Postmarks or late applications will not be accepted. Applications received through fax transmission by the final filing date are acceptable only on the condition that the original application is received no later than by 5 p.m. one week following the closing date. Applications must be filled out completely. Failure to list work experience or stating “See Resume” in the employment history section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Appointment to this position is contingent upon passing a pre-employment physical paid for by the City, a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States. The City of Cupertino is AN EQUAL OPPORTUNITY EMPLOYER

Casual Public Safety Cadet

2014-20

This agency is not using CalOpps to accept online applications for this recruitment. Please read the job announcement for details on how to apply.

PUBLIC SAFETY CADET

Casual (Part-Time) Positions

(15 - 20 hours per week)

(Job Code 9250 - Casual Public Safety Cadet)

Note: A current (issued and printed within the last 30 days) California Department of Motor Vehicles (DMV) record printout is required for this position. The DMV Record printout must be submitted at time of application.

Student Status Required: To be eligible for employment as a casual (part-time) Public Safety Cadet, candidates must be currently enrolled as a college student with a minimum course load of six units per semester or ten units per quarter.

Please submit application materials as soon as possible to be considered for the position as this announcement may close without notice.

Under supervision, performs clerical duties, tasks and assignments; assists with public safety training program(s); performs errands; and, other similar duties, as assigned, within the Department of Public Safety. There may be some lifting, loading and moving of heavy items.

Ability to act in a courteous and effective manner when dealing with the general public both by telephone and in person;

Ability to understand and follow verbal and written instructions;
Ability to read, write, spell and speak clearly in English;

Ability to pass a comprehensive background investigation which includes a polygraph examination, credit history, driving record, criminal activity, military and employment records, and character references (in accordance with the minimum standards for employment issued by the California POST Commission);

Willingness to abide by the Public Safety Cadet Code of Ethics;

Willingness to wear a department-issued uniform;

Willingness to work up to 20 hours a week, including some weekends and evenings.

APPLICATION AND SELECTION PROCESSAPPLICATION PROCESS
If you are interested in this opportunity, please submit your City of Sunnyvale employment application, supplemental questionnaire, and a current (issued and printed within the last 30 days) DMV Record printout to the Department of Human Resources.

City application forms, completed in full, responses to the required supplemental questions, as well as a current (issued within the last 30 days) original DMV Record printout are required. Resumes are optional and are not accepted in lieu of the application. Electronic applications may be submitted on-line through the City's employment page atwwwjobs.inSunnyvale.com or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94088. Faxes will not be accepted.Incomplete applications will also not be accepted.