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Tips for people coming by car:
Normal valet parking costs 23 USD. If you come to the hotel, first park your car at the nearest parking (enrance from Calle Recinto Sur), take a ticket and take your bags to the hotel (there is an entrance to the hotel at the Cale Comercio) that opens almost directly to the hotel entrance....

I booked 6 months in advance to ensure we would have a suite with a nice view. The cost was $370 for one night, a lot more than I would ever normally pay for a hotel but the location was good and it was within walking distance to local sights. We arrived at the hotel after a cruise at 9am....

We were sailing on a cruise the next day, so wanted to be close to the port terminals. Staff are friendly, location is great and walking distance into the best of Old San Juan - but the hotel, well the rooms in particular are very average. In their defence, there are notifications that a renovation is underway with newly refurbished...

located in the heart of the historic old san juan. walking distance to all attractions, restaurant, museum, etc. the staffs were friendly nice. the room is big and clean bathroom. highly recommended hotel.

From the moment we entered the hotel we were treated wonderful. Our rooms were not ready and we were promised a call as soon as they were. Within an hour we got a call that we could check in. The staff held our luggage and it was a seamless process to get into the room.
Our room overlooked the water...

Highly recommended 4 cruise arrival or departure. It is across cruise pier but check 2 see if ur ship docks in the Pan American Cruise Docks which are further away; a $13 cab ride to/from that cruise dock.
YOU can take UBER to the cruise dock for $4 - $7 but not from the front of the hotel. I walked...

Great location, clean, and very comfortable bedding. Would definitely stay again. However, you can hear noise in the hallway. We were on the 9th floor, which is the highest floor and at the end of a hallway, so didn't have too many people walking by, but this was the biggest downfall. Also used the pool towels to put behind the...

We found the hotel to be very nice with friendly and helpful staff. Had a junior suite that was clean, large, and the best bed we've ever had in a hotel? Gets a little crazy in the lobby when the ships come in, but a perfect place to stay and see Old San Juan.

This is a perfect place to stay if you're leaving from old San Juan cruise port if you leaving from Pan An America port you have to take a cab it's 15 minutes away. Of course our room was not available. The staff was really nice the manager was a little rude and nasty because I had a problem with...

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Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest,
Thank you for your feedback. Same is very important to us and they are reviewed with the team on a weekly basis. We look forward to welcoming you back in the future.

The decor and furnishings were a little worse for wear, but we were comfortable for our short, one night stay. Elevators were SLOW, and the stairs could only be used in emergencies. Breakfast buffet was filling. It was included with our rate, so I'm not sure if it was normally expensive.

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Thank Shannon D

Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest,
Thanks for sharing your experience. We are finalizing a full renovation of all guest rooms, meeting and public spaces and same includes new furniture. We hope you can experience our new product available as of January 2017.

Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city....more less

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Also Known As:

Sheraton Old San Juan Hotel San Juan

Sheraton Old San Juan Hotel And Casino

Sheraton San Juan

San Juan Sheraton

Old San Juan Sheraton

Hotel Style:

#9 Luxury Hotel in San Juan

#15 Family Hotel in San Juan

#15 Romantic Hotel in San Juan

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