Uploading documents

The Marketplace may ask you for documents to confirm information on your application — your income, citizenship, or immigration status, or Special Enrollment Period (SEP) eligibility, like if you moved or lost other health coverage.

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IMPORTANT: Send Documents ASAP
If you don’t submit the documents by your deadline, you could lose your health insurance, financial assistance, or chance to enroll.

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How to submit documents

You can submit documents online or by mail. Uploading is fastest and easiest. We can’t accept documents by email or fax.

Upload documents online

You’ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.

Locate and select the document file saved to your computer. Click "Upload." When the upload is successful, a checkmark appears next to the file name. If you have other data matching issues, repeat the steps for each one. When done, you can log out.

When the document has been uploaded successfully, "Upload more documents" appears next to the inconsistency on the "Application details" tab. You’ll get a notice in a few weeks saying your document(s) is currently under review, or if we need anything else from you.

If ID proofing isn’t successful after 2 tries, you’ll get a reference code to use when calling Experian (1-866-578-5409), an external identity verification provider that works with the Centers for Medicare & Medicaid Services (CMS).

If your identity verification fails again, you’ll be taken to a screen to upload a document. Click "Upload documents."

Identity verification usually takes 7 to 10 days. After your documents are processed, the status on your profile should change to "Identity verified."

Upload to confirm a life event that qualifies you for a Special Enrollment Period

Having trouble with an online upload? Double check the document format and size, and try again. If you think you may have uploaded the wrong document, just upload the right one. We’ll review all documents submitted. If you’re still having trouble, follow the instructions below to mail copies.

How to submit documents by mail

If your upload failed, check the document format and size then try again. You can mail copies if you’re still having trouble or if you prefer this option instead:

Do not send original documents: Send photocopies only.

Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.

More answers: Uploading documents

How will I know when my documents have been processed?

If you’re sending information to verify information on your application (like your income, citizenship, or immigration status): Once the documents have been processed, you’ll get a notice that explains if you need to do anything else.

If you’re verifying your identity: If you mailed your documents, you‘ll get a written notice no later than 10 business days after your documents are received. If you uploaded your documents, the status on your profile should change to "Identity verified." If your identity isn’t verified within 10 days, you can call the Marketplace Call Center to ask for an update. You may have to submit more information. Your Marketplace eligibility stays valid until you’re able to enroll in a plan, as long as you enroll before the end of Open Enrollment (or a Special Enrollment Period, if you qualify for one). Learn more about what happens next.

If you’re confirming a Special Enrollment Period: You should get a letter or notice in your HealthCare.gov account within a couple of weeks. It’ll say if your Special Enrollment Period has been confirmed. Learn more about what happens next.

What documents can I submit to verify information from my application?

The notice you get includes a short list of documents you can submit for your situation.

If you need to provide more information about something on your application: See a complete list of accepted documents for each situation.