"They keep saying every move they make it's going to improve reliability... well where's the improvement?" asks Haynes.

Haynes also says there is a disconnect in communication between LIRR and commuters.

News 12 Long Island's Darius Radzius found conflicting information on the LIRR's electronic signs and website regarding delays on Monday. LIRR spokesperson Aaron Donovan says the website was accurate because trains still making their ways to the city were still delayed. Donovan also says the LIRR puts out as much information as possible during problems.