Zendesk: Notifications? Review

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Notifications?I've implemented Zendesk for more than one client - love the product.
User-configurable notifications would be great.

Great, but a bit lacking.This app desperately needs support for landscape mode typing on the iPhone. At this point, it's kind of essential, and I don't really understand why it hasn't been included. I hope a future update will add the support.

Major problemsThis app has major problems and is basically useless as is.
- ticket statuses don't update from web to app so 'solved' tickets still show as open in the app
- No way to copy text from with a comment (can only copy the entire comment)
- no way to merge tickets
- tickets with 'solved' status show up in unsolved ticket list
Etc etc etc