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internet files deleted

amy07lyn

Posted 21 January 2009 - 06:08 PM

amy07lyn

New Member

Member

1 posts

Went into Help & Support, clicked on diagnostic, where they were going to figure out why the computer wouldn't open a file. And then i restarted the computer and all the internet files were deleted and damaged. The homepage was in the windows 2000s style instead of in Windows XP. You can't even change it to xp either, usually you can decide. All of the internet files were deleted, there is no computer on the right bottom anymore, that says you're connected to the internet. Also, cant connect to help and support anymore. says internal error. Any advice??e-mail : Edit: unless you like spam, it's not a good idea to post your email on a public forum

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dsenette

Posted 22 January 2009 - 07:52 AM

dsenette

Je suis Napoléon!

Administrator

26,038 posts

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread..