I think the best thing to do at this point would be to send your AutoGrid template file to your local NUMECA support office. It may be just a formating error. You might double check the template description in the AutoGrid manual.

Dear Angel: I think you are a user in China. NUMECA-BEIJING is now working for the supports of all users located in China. We are ready for any support requests from legal users at any time. So please do not hesitate to contact us directly with: support@numeca-beijing.com if it's possible for you.