SUMMARY

18:02 UTC | 10:02 PT We have confirmation that access to Insights has been restored. If continue to see further issues, please let us know.

17:52 UTC | 09:52 PT We are currently seeing inaccessibility to Insights. We are working with our partner to further investigate.

POST-MORTEMDuring this incident, customers were unable to access their Insights dashboards in Support. GoodData reported a service-impacting incident. Once GoodData resolved the incident on their side, customers were able to access Insights normally.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.