Help & Support

Pay as you go Triple Credit

Call rates are the same on Rocket Packs and Triple Credit tariffs but with our Triple Credit tariff you get free credit when you top-up – which you can use on UK and Home From Home calls, texts and data.

When you top-up £10, £15 or £20, we triple that top-up:

You get free credit once a month and it lasts for one month. After this, your free credit expires. Your free credit is always used before any paid top-up.

Plus…

If you’re on our Triple Credit tariff and top-up £15 or more in one go, you can choose a free bundle of minutes, texts or data.

FAQs

How do I switch to Triple Credit?
If you’re already on our Triple Credit tariff, just top-up £10, £15 or £20 and we’ll triple it.
If you’ve bought a new Tesco Mobile pay as you go phone or if you’re on a different tariff, you can switch in our free app on Android or iPhone, your account or call 282 free.

How do I triple my credit?
Just top-up. You have to be on the Triple Credit tariff on pay as you go. To transfer your tariff, call 282 free from your Tesco Mobile device.

How long does my free credit last?
You can get free credit once a month and your free credit lasts for a month, until your next monthly anniversary date. For example, if you get your first free credit on 5 January, you’ve got until midnight on the 4 February to use it. If you top-up before your anniversary date, you’ll receive free credit the following month.

What’s my monthly anniversary date?
It’s the day when

– You have to use up your free credit by

– You need to top-up by, in order to get free credit that month

Every time you use your device to make a call or send a text, we send you a message saying how much top-up and free credit you have left, as well as your anniversary date. For a reminder of your balance at any time, you can also dial *#10# free.

If I don’t top-up before my monthly anniversary date, what happens?
We’ll text you five days before your monthly anniversary date to remind you. If you don’t top-up, you can still carry on using your device as normal. You just won’t get any free credit. You’ll get free credit the next time you top up and this date will become your new monthly anniversary date.