Friday, March 25, 2011

I had the opportunity to attend and present in the first Asia Pacific Online Information Conference 2011. After 2 intensive days, I finally got a chance to sit back and reflect on what I have learnt from this event. However, I have to admit that I have procrastinated in publishing this post until today.

1. Robert Hillbard talked about information-driven business. Diane Cmor talked about information literacy as a practice and mindset to effective seek and use information. What strike me is that information is generally recognized as a strategic asset, to turn this recognition into action, information professionals working in different settings can play a strategic role to (a) help identify what information is critical to deliver preferred business/organization outcomes; (b) evaluate how accesible is this critical information; and (c) present/visualize the value of making the critical information available. If one can grab senior executives' attention to invest in making the critical information flow, and result in investment in appropriate programs to make it happen, we can truly show the value information professionals can add to business, society or institutions.

2. In my own keynote presentation, I emphazied that to make Enterprise 2.0 work, we need Leadership 2.0. Preparing this talk makes me thinking deeper about Leadership 2.0, which I have been advocating for a number of years that it requires leaders to open up the communication space, to value diverse views and ready to be surprised. In my view, they are important but they are not enough to take E2.0 to the next level. Open up the space does not necessarily lead to good conversation. Good conversation has to be well facilitated to allow diverse voice to emerge, allow the participants to connect with one another's ideas as well as to self reflect. Good conversation goes beyond spontaneous dialogue. This is easier said than done online for 3 reasons: (1) most people think 2.0 is easy and intuitive, having faciltiated or structured online dialogue does not seem to align with the idea that 2.0 conversation is easy; (2) designing and facilitating good online conversation requires preparation and investment (which 2.0 team may not have considered nor budgeted for); and (3) good conversation can be intense and result in deep learning and change in awareness, it is valuable but the learning experience for the participants can be demanding.

Overall, I really enjoy meeting old friends from Singapore and meeting information professionals in hong kong and get to spend time with other keynote speakers to exchange ideas. What we all share is a passion that information is a strategic asset for organisations, and that we can play a part to bring this asset to the forefront.