Most of our products are purchased in packs of 12 bottles, or 6 bottles for sparkling wine and Champagne. The charge for sending two 6 packs is equivalent to one 12 pack and this will be automatically calculated at checkout, when you select your preferred delivery option.

How do I change quantities or cancel an item in my order?

If you registered an account click the My Account link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities/cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. If you did not register an account please contact us directly to resolve any issues.

How do I track my order?

If you registered an account click the My Account link at the top right hand side of our site to track your order.

You will also be able to track your order on the Australia Post website when you receive your first automated email form them with the consignment details.

My order never arrived.

Please note the standard delivery times in the first question above and contact us if you have any concerns after these times have elapsed and you still haven't received your wine

An item is missing from my shipment.

Sometimes when you order multiple cases Australia Post will deliver the wine as a split consignment over consecutive days. If you've ordered multiple cases and they don't all turn up at once you can advise us but we won't be able to lodge an enquiry directly with them until the standard delivery times have elapsed. In most cases the additional case(s) will be delivered the following day or shortly thereafter. On some unfortunate occasions wine is damaged in transit and when this occurs we'll arrange to have the damaged wine returned to us before it reaches you and will send you a replacement case - which will result in a further but unavoidable delay in your delivery. We'll send replacement cases for damaged wines immediately when we become aware of the damage occurring.

My Account

How do I create an account?

Click the My Account link at the top right side of our site. Then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the My Account link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". Clicking that link will send an email to you which will enable you to reset your password

I received the wrong wine.

If you feel that you have received the wrong wine, please contact the Family Wines Direct team, if possible within 72 hours of receiving the order. You can call us on on (08) 97565200 or email us through our contact us page

When will my order be despatched?

We will do our very best to despatch your order within 1 business day of receiving the order. You will receive a confirmation via email when we've despatched your order and from then on automated delivery status emails from Australia Post.

International Shipping

We do not currently ship wine outside of Australia. Please contact us directly if you have any questions at all regarding international shipping

Privacy Policy

We value and will protect your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay GST?

All products sold on the Family Wines Direct website are inclusive of 10% GST. The amount of GST included will be printed on your invoice

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SAFE AND SECURE PAYMENT METHODS

Warning: Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years onlicensed or regulated premised; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

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Welcome to the Family Wines Direct website! We hope you enjoy browsing our great value exclusive selection of West Australian still and sparkling wines and fabulous French Champagnes. Sign up below to receive our news and sale offers via email.