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i will recommend Grand Hotel to my friends and families the crew was very knowledgeable they were very polite. the service was second to none the front desk was exceptional looking forward to stay longer in the future

Rooms were nice clean. Great location. Elevator and walkways need a good cleaning. Staff was great came right away whenever I called and requested anything. Lobby is beautiful. Ice maker on 3rd floor was out of order but worked on the other floors. We had a poolside room on the 3rd floor view was nice.

We booked three rooms months ago, for Thanksgiving weekend: a pet friendly 2Q room, a Q room, and a K room. The key didn't work to our "K" room which had an unmade Q bed, was dingy and smelled bad. We were immediately moved to a second room, also a Q room. We didn't have time to ask, again, for...

Dear Valued Guest
I am very sorry to hear about your hotel experience during your stay with us. I am surprise to hear about your room type issues, these are always guarantee as long as they were guaranteed with a payment method on the day of arrival as per your reservation policy if your room was not guarantee most likely...

Worst experience I've ever had.
First, they gave us a key to a room, when we got to that room the key wouldn't open the door and as we tried again to enter the room, we heard people in the inside of the room. We figured it was just a little mistake so we went back to the lobby to...

Dear Valued Guest
Again, I am truly sorry about this inconvenience, it was clearly a mistake from our part. I am glad we were able to refund your money. Thank you for your feedback, it is much appreciated! I would hope for you to give us another chance to make it right!
Sincerely,
Stephanie S
Front Office Manager
407-313-9999

At no point should you ever stay in this hotel. Our complaint list is long. Read it if you choose. But recognize this is a bad place to stay. So here goes.... The rooms are dingy. On our first visit we stayed 2 nights. We found a left over soap and a hairball in the shower. The tissue box was...

Dear Valued Guest
Thank you so much for your feedback, it is very important to us. I'm truly sorry to hear about your previous experience during your stay with us. We strive for excellent service and we failed. I would like to apologize about this huge inconvenience, certificate reservations must be reserved in advance by our sales and /or reservations...

The stay was very comfortable and the staff was very polite. When my gf and I checked in we noticed that there was a glitch in the wifi and they were accommodating in resetting the connection and assisted in our needs regarding being close to the elevator to help out someone that is handicapped. Good hotel for your money and...

Dear Valued Guest
Thank you for staying with us. I am very happy to hear about your experience during your stay with us. We hope to see you soon again!
With warmest regards,
Stephanie Samot
GRAND HOTEL ORLANDO
Front Office Manager
407-313-9999

Stayed here over halloween. I found the hotel staff to be very friendly and helpful. The housekeeping staff were absolutely fantastic, every day my room was cleaned to a good standard. The pool was clean also and nice to sunbathe around when the sun was out! The breakfast was plentiful and enough to start your day. The shuttle was a...

Dear Valued Guest
I am extremely happy about your 5 start review. !!!!! We strive for excellent service and it's a pleasure to hear that we have met your expectations. I am glad to hear about your experience, I hope to see you and your family soon again! Please do not hesitate to contact me directly on your next trip...

Dont EVER give them your accountnumber on your paymentcard.
I was so naive that i payed my room in january when i booked it.
After returning to Denmark i found out that they overcharged me with 1195 USD during my stay and now they ignore all my mails so please, dont ever stay there.

Dear Mr. Pedersen
Thank you for bringing this issue to my attention. Reviewing your account I see that your credit card was accidently charged for the amount of $850.50 and was refunded on September 29th 2016 at 11:59am. Today is November 23rd, 2016 and I personally have not receive a call and /or email from you perhaps you have been...

Worst hotel I have ever stayed located in orlando, poor services. I had a friend and an old married couple, I booked two hotel rooms but one of the room was under construction, I could not even step in further. I had to go to the reception lobby but they were so lazy to entertained us.

Dear Valued Guest
I am very sorry to hear about your experience during your stay with us. We strive for excellent service and we failed. Thank you for bringing this issue to my attention, I would hope for you to give us another chance to make it better!
Sincerely,
Stephanie Samot
GRAND HOTEL ORLANDO
Front Office Manager
407-313-9999

Many thanks to the housekeeping staff, my son got reunited with his 17 year old teddy!
The rooms are newly refurbished and painted. Breakfast good enough to keep you going, with variety of cereals, bagels, muffins and fruits.
Would definitely recommend this hotel and will use it again in the future.

Dear Valued Guest
I am thrilled by your comment. We strive for excellent service and it's a pleasure to hear about your experience during your stay with us. We hope to see you soon again. Thank you for staying with us.
With warmest regards,
Stephanie Samot
Grand Hotel Orlando
Front Office Manager
407-313-9999

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Also Known As:

Comfort Inn Universal Studios Area Hotel Orlando

Comfort Inn Orlando

Comfort Inn Universal Orlando

Orlando Comfort Inn

Grand Hotel Orlando Florida

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