Omnichannel customer experience platform

Turn customer experience into a strategic differentiator

Business grows more competitive each day, and your customer demands increase as well. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform.

Great CX drives business results and customer loyalty. Genesys gives you the tools to manage customer journeys across one or more channels. You’ll know who is contacting you and how to get them to the best possible resolution from the second they start an interaction. And your teams will have the information and applications they need—right at their fingertips.

Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement and business optimization capabilities that drive lasting relationships and produce impressive business results.

See what's new in the Genesys Summer Release

The Genesys PureCloud platform

Bring your business into the future with the PureCloud® platform, a unified, all-in-one customer engagement and employee management software solution that’s easy to use, quick to deploy and built for rapid innovation. Seamless omnichannel capabilities and exceptional reliability let you connect and engage with your customers wherever, whenever. The PureCloud platform offers incredibly fast internal adoption for small- to mid-market organizations, as well as a growing list of larger customers. With impressive functionality and a true cloud architecture that supports continuous improvements, the PureCloud software meets your needs now and wherever you want to go in the future.

The Genesys PureConnect platform

Your customers are in charge, and you need to engage with them on their terms. Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact center solution for mid-market to large organizations. With proven technology that guides seamless communication across digital and voice channels, you can connect with customers over phone, chat, text or social media—all within a single, powerful application. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licenses.

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.