Thursday, January 19, 2012

My Run-In With A Dillhole....

It takes all kinds. We all need a little crazy in our lives to keep the balance, but today I was introduced to a lovely young specimen, who dipped the whackadoo a little too far into the shallow end of the gene pool, this evening.

Backstory: I sold a bar of soap to this person on Etsy who goes by the handle "strawberrynugget". Sounds cute and cuddly doesn't it? She purchased from me, one of my facial soaps which is formulated with carrots and honey and various yummy things for skin care for the face. I visited my feedback page tonight and was shocked (shocked!) to find this charming statement waiting for me:

"I ordered carrots and honey facial soap. I received goat milk soap instead. Such careless packaging for only one item! Don't want to waste my time returning this and then getting the right purchase. It's not fair for me to have to do that."

As one can imagine, I was concerned and slightly (okay, more than slightly) annoyed to see this, especially since I know I didn't send the wrong item and she didn't even contact me to let me try to make her happy, if she wasn't satisfied. It was just all WHAM! "nasty nasty nasty". Geez, lady. Bully, much? I instantly knew what was afoot here. So...never one to mince words, I began the odyssey into SoapGate....

Me: Why would you leave such a terrible comment on my feedback? I dont understand why you wouldnt contact me first and give me the opportunity to address whatever issues you may have had. I DID send you the Carrots & Honey soap, which also happens to be a goat milk soap and says as much right in the listing. I also see that you have left nasty feedback for several other sellers. Also? I just let all the other Etsy sellers I know what you're doing, and not to sell to you.
Not very nice.
Lori

Dillhole: that's ok. I just escalated this to a claim. PayPal will make you refund me for wrong item sent. And I will let Etsy know you are trying to damage other people's reputation

Me:Thats ok by me too. I see your game. You're doing to this to several Etsy sellers to get free stuff and refunds. Pretty old and tired move, actually.....but you obviously need the money so... Perhaps a better job....
File away.....I can make claims too, or you can remove it and we can try to work it out.

Dillhole: No no. I am not a dishonest person at all. Honestly.

The money is not much at all. It's the principle of it.

SHAME ON YOU. You sent me the wrong item!

If you had let me send you the item back so that you can see that you DID SEND ME THE WRONG ITEM, then all would have been ok. But instead, you are harassing me in these emails which I will report. PayPal and Etsy keeps track of this. It's a no no. Shame on you

(At this point I am thinking to myself "Dang...even if I had made a mistake (which I didn't) she's awfully freaked out about it isn't she? I think she needs a bran muffin and a Yanni CD....)

Me: I didnt send you the wrong item. If you really believe I did, please attach a photo....we'll work from there.

I've alerted Etsy. If you really have the wrong item, there should be no problem with sending me a photo, right? :::nudge:: right?

Shame on YOU, sweetheart. I know what's up here....

She sends me this:

CLEARLY, my soap.....CLEARLY the Carrots & Honey soap....lol.

Dillhole: PIcture is sent above for Etsy and Pay pal to look at.
And I will not be taking back my negative feedback because of your HORRENDOUS customer service and personal attacks. YOU ARE HORRIBLE.

Oh Lori, I'm so sorry that you had to meet such a nasty customer! Your products are always top-notch and customer service exceptional. Some people are just so unbelievably bitter and just want to take it out on others. I can't believe she created such a big fuss just because it didn't say "Carrots and Honey" on the front label. I hope you managed to settle everything with PayPal and Etsy on your end!

Hindsight being twenty-twenty? I would have ripped her a new one too. You did your research and caught on to her scheme. Maybe you're the first one to put two and two together and make four. Good sniffing for clues!!!!

You should write an article on how to spot a scammer on Etsy and how to deal with it, for pissed off people. I really admire your work on this and your research. Too bad there is no, "Buyer in many disputes," stamp Etsy could put on their information. Just like any store in the universe, no shirt, no shoes, evil intent to scam, no service.

Oh how I like the word Dillhole. My brothers and I used to use it on each other all the time. Ahh, the memories. I happen to have that very same soap and can tell from here it is indeed Carrot and Honey and if she would shut her face and use it, she would really like it. :-) Good luck with her.

I wants to get the bitch slapper out! No kidding! What an utter.... (expletive deletive). She will get it back...she should recognize the three fold law. *shakes head and shudders*.Hope she reads this.Hi Dillhole! haha!

Wow! I guess that all of us will end up facing this kind of lunatics when doing sales. Don't worry this won't damage your reputation, products and business, because you are a genuine artist and a seller that cares about her customers

I imagine her whole life is spent buying and complaining, buying and complaining. She will most likely get new ID's on all the sites and continue. Life for her must be pretty sad. But like you I lose all patience for folks who do not contact me FIRST and give the opportunity to make things right. Some folks like Mrs Dillhole, just need more attention I guess.