We operate a dropship system. This means that we promote your products on the e-shop but when an order is received this will be passed on to you to be dealt with.

You will receive an email with the order details, including customer name and address, for you to send the order to the customer. On a regular basis you will then receive sales income straight into your Paypal or bank account, minus the Hidden Art fee + VAT, as well as a statement showing your sales and what you have been paid.

How it Works – Customer’s Perspective

Customers browse the E-Shop and select their products; they then proceed to the checkout page where they can safely pay with a variety of debit and credit cards. A Paypal option is also available.

Each customer receives an automated email confirming the products that have been purchased, together with confirmation of the delivery address.

The system authorizes the card transaction and then emails you the order details so you can arrange a dispatch directly to the customer.

Wholesale customers contact us direct and we would contact you to discuss the details relevant to the wholesale commission.

Criteria for New Designers & Makers Interested in Joining the Hidden Art E-Shop

You need to be a working as a designer or a maker.

Country of Origin:

UK – Hidden Art has always promoted the work of UK based designers. At the moment, all designers applying for our e-shop must have a link with Great Britain (i.e. studied and/or worked in the UK) or have been Hidden Art members in the past that moved to their country of origin.

Outside UK – In some cases we give designers that are based outside the UK the chance to join our e-shop. A main criteria here is the facility to ship abroad at an affordable price.

Products have generated a good track record of sales to date or sales referrals or have generated good press coverage.

Delivery Requirements:

Sufficient lead-time for products

Orders completed and delivered on time

Reasonable shipping costs

Issues related to damaged items are resolved quickly

If you are not based in the UK please let us know whether you have sold abroad, what shipping companies you have used and an example of the cost of shipping to the UK, Europe, the U.S and the rest of the world.

Customer Service:

Your ability to assist in resolving customer issues and willingness to work closely with the E-Shop team to resolve issues

Your ability to respond quickly to the E-Shop team when enquiries/queries occur.

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Wow! Well done! So nice to hear from you at Hidden Art – we’ve all missed you, glad you managed to get funding to carry-on in a slightly different form! and we are looking forward to applying for your e-shop & hope to get involved in any of your activities etc.