Our AIR app uses the AIR badge installer to update our client's desktop app. However, we've noticed a lot of our users get these half-baked installer files (literally, the installer file they get is half the size of what it should be). The cloud server hosting the installer is fine, the file itself is fine, but people aren't getting the whole file.

Is there a setting on AIR's installer to use passive FTP? Or some way to guarantee the user actually gets the entire file? Is this a known issue with the installer badge?