Of course! At our Online Store you will see 3 sections that allow you to buy our rugs wherever you are:

PRODUCT CATALOG: there you will find in-stock rugs that are ready to be delivered, and made-to-order ones in standard sizes and color combinations.

DESIGN YOUR RUG!: here you will be able to choose the design you want and play with sizes and color combinations until you create the rug of your dreams.

COLORS: catalog of the colors available for the Design your rug! section.

What type of relationship does Elementos Argentinos form with the weavers?

Since its creation, Elementos Argentinos has believed and bet on Fair Trade, always following its guidelines: the prohibition of child labor, fair wages to the weavers for their work and sales at the lowest price possible in order to ensure product rotation therefore enabling year-round work for the artisans –to name a few. We guarantee the compliance of these rules by working with weaver and artisan Co-Ops, and partnering with NGOs specialized in this field.

In 2013 we became general partners and formed a cultural and commercial partnership with the NGO Sumampa/Adobe Association, who -for fifteen years- has done an exceptional job of developing textile art recovery in the province of Santiago del Estero, through the creation of a school of hand weaving and hand spinning, a school of arts and crafts and a large variety of social and community work.

What materials are the rugs made of?

All Elementos Argentinos’ rugs are woven with 100% natural pure sheep wool. We do not use polypropylene or other synthetic material. For this reason, our rugs are lavish, visually appealing, exceptionally smooth, easy to clean, eco-friendly and incredibly durable. Furthermore, pure sheep wool is a fireproof material, making it safe and stable.

How are the rugs made?

100% BY HAND. The wool is spun by spindle or distaff and we color it using either natural or mineral dyes that have UV filters. Once the desired tone is reached, the wool is washed again to properly set the color. Only then may the woven process begin, where the use of different sized looms allow us to provide a wide range of products to our customers: anything from a grand rug for a hotel to small bedside pieces. There are no machines involved in the process of production. Just the expert hands of our weavers that have been working with us for more than ten years.

What is the difference between the 'Rugs from the Monte' and the 'Rugs from the Andes'?

RUGS FROM THE ANDES. 100% pure raw wool, spun on a distaff and woven by hand using a loom. The look: harmonious colors, sophisticated and elegant, urban and contemporary. The feel: soft, durable, and dense, beckoning you to go barefoot, get up close, and feel the texture against your skin. Array of designs: solid colors, striped widthwise, borders, zigzag or chevron patterns, moiré, melange and geometrical designs. Loom technique used: weft-faced, flat-woven weave.

Are Elementos Argentinos’ rugs resistant?

YES! To ensure our rugs last many years in good condition, we submit them to usage simulators and laboratory tests, from which we have developed a balanced yarn with a torque that retains the softness of the natural wool while simultaneously optimizing its resistant, providing greater durability. With minimal care, these pieces can last many years in excellent condition.

How do you maintain and clean the rugs?

The rugs are very simple to maintain but, like other home textiles, require some care. For more detailed information please visit the “Rugs: Placing, Care and Cleaning” section at the end of these FAQ’s.

How do you calculate the ideal size for a living room rug?

There is no such a thing as the “ideal” size for a rug. It will depend on the space available, but also on elements like the brightness of a room, the color of the floor or the style of the place.

If you have a good-sized living room, our recommendation is that the rug is placed 8” below the main chair, trying to contain at least the front legs of other chairs or armchairs and, of course, the entire coffee table.

If you have an extra-large space, then it is necessary for the rug to incorporate the entire living room set in order to divide it well into sectors.

In cases where you have a smaller space, we suggest the rug start at the edge of the couch, making sure it does not go under it (since this could shrink the space visually), and that clear and bright colors are used in the design (as long as the intended use of the rug and tones of the interior design allow it).

The criteria are similar when choosing a rug for a dining room, a hallway or even a bedroom.

What happens if I want a different size, design, or color combination to those offered on the site?

Will there be differences between the design I see on the website and the rug I receive?

Being unique pieces, made entirely by hand, there may be slight differences in the tone of colors, the size or the design pattern. In any event, our rugs are thoroughly checked, and they are sent to the customer only if they meet the strict quality standards we have worked with over the past decade.

How do I know if the colors I see on my screen are real?

The various devices we use (laptops, home computers, phones, tablets, etc.) generate different colors of the same image. That’s why we compared each of the colors available to the Pantone® Textile TPX international guide and created a Color Catalog available on the Online Store section of this website.

In order to be sure of the color you are about to choose for your rug, you may search it by code on the Pantone® Textile TPX guide or on the web (it won’t be as accurate as having an actual guide, but it will give you a more precise idea of that color)

Pantone® is a recognized global authority on color, provider of color systems and leading technology for the selection and proper communication of colors for a wide variety of industries.

Do you send color samples?

Unlike what happens with industrial and machine made rugs, our rugs are made entirely by hand. For us, producing a color sample is like weaving a small rug and requires proportionally the same process as a large one. As this turns out to be operatively non-viable for us, we suggest to use the Pantone TPX Guide as a color reference.

In the case that you design your own rug, it takes 3 to 6 weeks to weave it, depending on the size and the complexity of the design.

What are the delivery options?

For international shipments we work with FedEx, since we’ve reached an agreement of special rates for our clients.

Shipments within Argentina, the Americas and Europe are free of charge.

Are custom duties included in international free shippings?

No. International free shipments and paid shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Elementos Argentinos has no control over these charges and cannot predict what they might be.

For specific information, please consult with your local government import office.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

Do you recommend the use of a Non-Slip Pad underneath the rug?

Always use a non-slip pad under handmade rugs. The non-slip pad, a mesh mat that is laid on the floor and simply placed underneath the rug without the need to stick it or sew it to the rug, is vital for the following reasons:

Safety: It secures your rug to the floor and prevents the rug from moving, providing more safety for everyday use.

Preservation: It protects the rug from the weight of furniture and provides added thickness, making the rug more plush and comfortable.

Cleaning: It helps to keep the rug clean by sending dust and sand (which are abrasive and harmful to the fibers) through the weave and depositing them onto the floor underneath.

Can I return my purchase?

All our international sales are final. We must mention, however, that we have not received a single complaint from customers who have purchased made to size rugs from us.

How do I know if this shopping site is secure?

To ensure the security of online transactions of this site, we have chosen two of the most recognized and prestigious companies in the world: MercadoPago for our Argentinean customers, and PayPal for our international clients.

PALERMO

NEWSLETTER

Hi! Welcome to elementosargentinos.com.ar website (hereinafter “Website”). Your use of this Website is governed by the following terms and conditions. User/s refers to Website visitors and customers who place their orders through our Website (hereinafter “User/s”).These Terms and Conditions apply to your access and use of the Website. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them: please make sure you have read, understood and accepted all our Terms and Conditions.

Products and services offered on our Website (hereinafter “Products”) will only be available for people with full legal capacity to enter into contracts. Our Products cannot be bought by people lacking such legal capacity or underage. Any acts carried out by them through this Website shall be the responsibility of their parents, guardians, legal guardians or curators and shall be deemed as performed by them acting in an authorized capacity.

Users must provide some personal information to buy our products on line.It is processed and kept in servers or magnetic media with high security standards and material and technological protection.

Users accept that service-related information and technical processing may be transferred unencrypted in the following cases (a) intra network transference, and (b) adjustment changes to fit net or device connection technical requirements.

1. Choose a Product / Rug for sale.
2. Add it to the cart.
4. Agree to the Terms and Conditions.
5. Confirm your order by entering your credit card information.
6. Confirm your order by entering the data on your credit card.

Your offer to purchase Elementos Argentinos´ products shall not be deemed to be accepted until we send you an email with the order confirmation. Sell is deemed completed when Elementos Argentinos successfully complete payment collection process. Elementos Argentinos will deliver its Products to Users to the address given by them. In the case of shipments in Argentina, Elementos Argentinos may choose to send the product to the customer’s address or to the land transport terminal nearest to the shipping address.

About our Custom Made Products on the “Design your Rug!” section: as each of our products is unique and fully handmade, color, design pattern and size may slightly vary from rug to rug. However, our rugs are thoroughly checked and only delivered to customers if the strict quality standards that our company has been following for the last 10 years, are met. Different color display settings on computer monitors (laptops, PCs, cell phones, tablets, etc.) can have an effect on the appearance of colors, sizes and design patterns, for this reason we compared all our offered and available colors with the Pantone Textile PTX international guide. When selecting the color during the design process, the name of such color will appear next to it, along with its respective Pantone code. In order to know accurately the color you are about to choose for your rug, you can look for it by its code in the Pantone Textile PTX international guide. Pantone® is a color worldwide known authority; it provides color systems and state- of- the- art technology for the selection and proper communication of colors for different type of industries.

About our Rugs for Sale on the “Ready to Go” section: the pictures in this section correspond to the product that is offered, however, different color display settings on computer monitors (laptops, PCs, cell phones, tablets, etc.) may have an effect on the appearance of colors.

Delivery time:Rugs in the “Ready to go” section have an estimated delivery time of 5 to 7 business days. Rugs in the “Design your rug!” section contemplate the following delivery times: Los Andes rugs take 3 to 4 weeks for woven and one additional week for delivery. Del Monte rugs take 4 to 6 weeks for woven and one additional week for delivery.

Shipping Charges: Amounts under “Shipping Charges” do not include custom taxes that shall be paid by User.

Returns and Exchanges: As our products of “Design your rug!” section are specially customized for you, sales are final. However, over the 10 years that our company has been in the market, we have no records of clients who have not loved their customized rug.

Information: Elementos Argentinos does every effort to accurately describe the offered Products. However, we cannot guarantee that descriptions or any other Website content are precise, complete and reliable, updated or free of mistakes. Prices of products may change without prior notice.

Website Availability: users accept and acknowledge that our Website may not always be available due to technical defects, internet failures or due to any other reason outside our scope of our control and none of these facts will result in Elementos Argentinos´ liability. Elementos Argentinos shall not be responsible for any bug that may affect Users´ equipment as a result of accessing, using or browsing our Website or for any data, file, text or data transfer.

Terms and Conditions: Elementos Argentinos may change Terms and Conditions at any time and publishing such changes on the Website.

Order cancellation: Elementos Argentinos may, for any circumstance that may arise and after goods were bought by User, cancel the purchase due to lack of stock availability; lack of authorization to process the transaction by the credit card issuer or administrator or; due to any issue identified by the Office of Fraud Prevention. In any such event our Customer Department will contact Users to inform them the facts, and request additional information or make verifications prior to delivery, if needed.

Website Changes: Elementos Argentinos reserves the right to change, limit or cancel the scope or the functions of the Website at any time. Although we do any effort to offer our service without technical problems, sometimes Website use may be partially or totally unavailable due to Website maintenance, development and/or other related activities. Under certain circumstances some data may be lost. Under no circumstances Elementos Argentinos shall be liable for Website service unavailability, technical problems or data loss.

Intellectual Property: Elementos Argentinos owns all the intellectual property and other rights on this Website including rights on the service provision, published contents, images, videos and data bases (hereinafter “Protected Property”). Changes, reproductions, publications, third party´s data transfer and/or other use of Protected Property without the prior written consent of Elementos Argentinos is expressly forbidden.

Jurisdiction: All the provisions in this agreement shall be governed by the Argentine Republic laws in force; such laws are available for reading at www.mecon.gov.ar. Any conflict arising from this agreement, its existence, validity, interpretation, scope or compliance shall be subject to the first circuit courts of Capital Federal.

Inquiries: Should you have any inquire about these Terms and Conditions, you can contact us at [email protected]