Ordered flowers for Mother's day, they never turned up despite the fact I received an email on the day they were meant to arrive to say they were on their way!!!

The tracking system said my order couldn't be found, I used the online complaint system and asked for someone to contact me, they never did. I then sent an email complaining, they have given me a refund, barely an apology and no explanation of what happened to the flowers or why I was sent a message confirming they were on their way. Will never use them again.