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Has spyware stolen my DVD/CD ROM? [resolved]

garfluver

Posted 22 March 2005 - 07:58 PM

garfluver

Member

Member

103 posts

I've tried all the spyware/virus scans I know how to do...they show nothing. I've worked with DELL support...they claim it's not my drive...that it's something on my computer. Please help!! My IDE controller "Intel..." and "Primary Channel" are listed twice in the device manager --the "Secondary Channel" is listed once if that means anything??! Thanks, Garfluver

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Michelle

Posted 22 March 2005 - 08:41 PM

Michelle

Malware Removal Goddess

Retired Staff

8,928 posts

Welcome to Geeks to Go!
Actually, your log appears pretty clean. I just have a few quick questions:
Is your ISP AT&T?
Did you set your homepage to bhawk.net?
And do you actually use the Callwave on your system?

garfluver

Posted 22 March 2005 - 09:28 PM

garfluver

Member

Topic Starter

Member

103 posts

Hi Michelle,

bhawk.net is my service provider and yes, I do use callwave service...
my homepage is msn.com

Thanks for taking a look at this...any suggestions? I cannot get CDs (music or games) or DVDs to work in my CD-DVD ROM. They work fine in the burner drive. And Dell tells me there's nothing wrong with the drive...so why won't it work then?

Dell suggested I uninstall the drive...I did that and still no change. The only oddity I noticed is that the IEP controller lists the before mentioned Intel & Primary twice. I tried to delete them but they came back on reboot.

Chaze

Posted 22 March 2005 - 11:13 PM

Chaze

Member

Member

154 posts

Try to Find the exact name or your hardware,.. and then check the web for an updated firmware/software.
Same thing happened to me when I was burning movies left and right.
Did you check device mngr?? Does it say " this device is working properly"??? Mine was Roxio and all I did was check Microsoft.com and I was able to get going from there.

Michelle

Posted 22 March 2005 - 11:30 PM

Michelle

Malware Removal Goddess

Retired Staff

8,928 posts

I'm sorry I don't have any advice as your log is clean, so I have no clue unless a legit program is causing the problem! You might try asking in the hardware forum to see if they may know what the problem is. Sorry!

garfluver

Posted 25 March 2005 - 08:22 PM

garfluver

Member

Topic Starter

Member

103 posts

Thought I'd send along an update on my DVD-CD ROM drive...incase anyone else ever has this problem. Hopefully your outcome will be better than mine.

In the past week, I contacted DELL once by phone and 2 times by online chat before trying one last time today. Guess what? Good news...finally got someone who could help me...was told that my drive needs to be replaced. Which was nice to know...finally an answer. The bad news (you knew there'd be some didn't ya?)
...was told that my warranty ran out the 23rd...yep 2 days ago!! So they won't replace it. I have to buy a new drive!! ( I even begged...pleaded! Ü Mentioned that I tried to resolve the problem before the 23rd, but that didn't work either.) I think they will get a friendly letter from me with my opinion of their support services!

So...guess we need to keep pestering them for help until we hear what we want to hear. I'll definitely keep "rechatting" until I get someone who can give me an answer next time! (Although, hopefully there won't be a next time!)