We are not mass marketers and limit our work to a number of stores in an area, by zip code and type of store to avoid having stores too near to each other. We do not sell to Internet only stores/businesses. We may request an actual retail storefront picture.

Is there a minimum order amount?

New accounts opening order has a minimum of $500.00. For Re-Orders less than $100, a service fee of $10.00 will apply.

What are the Terms of Payment?

New customer is C.O.D, or master card / visa card. For your and our protection we do not retain credit card information. We process credit cards on the day of shipping your order.
Net 30 terms will be awarded upon Credit reference approval and account exceeds $2000.00 within a 2-month period.
Returned checks by the bank will be charged $35.00 to the store account.

How are the orders shipped?

Allow up to 3 weeks to process your order. Back ordered items will be honored if the customer requests. We ship FOB Gulfport, MS 39501 and Portland, OR 97227 primarily by Fed Ex Ground or UPS Ground. Special shipping instructions by a Customer are honored when we can.
We do not drop ship to your customers.
Our Min Shipping Fee is $7.50 and our maximum shipping fee is 10% of your order should actual shipping costs exceed that amount under regular ground service.
If you would like to make an international shipment, please email Customer Service. We are available Monday to Friday from 9am – 5pm Pacific Time. For internation orders, please contact us before we process your order. Our standard shipping charges do not apply outside the continental USA.

How late can I order for delivery by Christmas or Mardi Gras?

Christmas orders should be at Pewter Graphics, Inc. by November 25th of each year. Orders after this date will be accepted but not guaranteed for Christmas. We accommodate many fill-in orders during December but we will have to let you know on any large orders.
For Mardi Gras orders on our standard items we need your order at Pewter Graphics inc. at least 4 weeks before the Mardi Gras date. Again, we accommodate many fill-in orders to the last minute, but we offer no guarantees.

Can I request a Rush Order?

Yes. During your checkout process, please indicate Rush Order in the Special Instructions Box. For a Rush Order, Pewter Graphics, Inc. adds a $20.00 handling fee. Please note that we cannot always honor a rush order, but we try very hard to meet our customer’s needs. A Rush Order is defined as needing a product within 10 days of our receiving your order. Expedited shipping is usually required and the extra cost is added to the freight.

What is your Return Policy?

We replace any product that is defective. Damaged items caused by shipping are to be reported to the shipping carrier. Unsold item cannot be returned.
We extend a credit to your account for returned items but do not offer refunds.

Can I request a special item or a custom size?

Yes. During your checkout process, please indicate your special request in the Special Instructions Box. Please allow up to 4 weeks to process a special jewelry order. Please note special order items cannot be returned to Pewter Graphics, Inc.
What are the retail prices for your items if I am selling them in my store?
Please contact us to discuss suggested retail prices. Since Pewter Graphics, Inc. products are exclusive and designer-made, please don’t put our products on sale or at discounted prices.