Microsoft Dynamics CRM Software Review

ConsumersAdvocate.org Rating: 9.2 / 10 (Excellent)

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Microsoft Dynamics CRM is just one in the long list of business-targeted tools from the software giant. It offers a complete suite of core CRM features that could be deployed as an on premise or cloud based solution.

Features

Customer Information Management

Marketing and Lead Generation

Sales Management

Reporting and Analytics

Employee Performance and Tracking

Microsoft product users will have no problem working with its CRM software. Microsoft CRM’s user-friendly interface makes it easy to navigate and track data across all its features. Access to its marketing and other menus is easy and switching between dashboards is very quick. Options are also available for customizing each dashboard for quick access to much needed information.

Customer Management

Case management

Knowledgebase

Customer portal

Create, track and manage contacts

Multiple currencies

Lead scoring

Opportunity tracking

Marketing and lead generation

Campaign management

Mass emails

Lead generation

Sales forecasting

Reporting and Analytics

Campaign monitoring and reporting

Pre-built and customized reports

Scheduled reports

Sales, lead reports

Dashboard

Charts and graphs

Integration and Customization

Microsoft Word, Excel

Google apps

Social media integration

Support Services

Unlimited technical support

Knowledgebase

Email support

Phone services

Service dashboard

Community forums

Bottom Dollar

Microsoft Dynamics CRM scores high with its professional customer support services. Integrating the software into your office system is quite easy and guides will surely help you iron out any obstacles. Community forums, knowledgebase and unlimited tech support are just some of the available support services. However, just like many of the more established companies with a wide-range of products, integration with third party software is limited. Businesses with existing systems searching for added functionality would find Microsoft Dynamics CRM to be limiting. Still, Microsoft Dynamics CRM remains to be one of the solid choices for CRM services.