Good communication is key to your success in your personal and professional relationships. Basically all areas of your life! Without it a message can be misinterpreted or misunderstood to the point of disaster. Communication is the basis of how we convey our views, thoughts, and intentions to others. Good communication is ensuring that the sender and receiver understand the same message.The biggest communication problem is people do not listen to understand, they listen to reply. Are you able to really HEAR and UNDERSTAND what the other person is trying to tell you? Or are you too busy formulating your response and reaction?While most of us believe that we only need the spoken word, we forget that 93% of communication is made at the unconscious level. Establish rapport with the person, understand what they are not saying and speak to their unconscious mind. Be ready, as they may doing the same with you! James Borg wrote: "It's accepted that we, as humans, rely on our body language sometimes to display our unspoken thoughts. We hope that other people will pick up on our signals without us having to spell things out, as this makes life easier for us. It's when we're unaware of signals that we're sending out unintentionally that the trouble starts. Remember body language is a two-way process. We should be observing others, but we should also be aware that others are observing us. Brush up on your own body language display - and also your mind-reading skills!"