Observed Coaching - Using the 80/20 Formula

Refrain
from making suggestions, or even sharing of your own experience. Let
the client lead and set the agenda. Use the formula: 80% listening,
and 20% asking open-ended questions and acknowledging. Open-ended
questions usually start with ‘what’ or ‘tell me more.’

1. Open with setting the contract. “We have
15 minutes for this coaching session”.

2. Check in with your client at
the half-way point of the session. “We have 5 minutes left.”
3. 80-20 rule. Client talking 80%, coach talking 20%. 4. Ask one question at a time.
5. Space: Give your client the space to digest and respond before asking
another question.

6. Permission: Ask for permission before making a bold request or
offering suggestion.
7. Coach: Do not offer advice or consultation.
8. Client Exploration: Ask questions that will guide the client through their
self-exploration and support them to discover for themselves perceptions and ideas

10. Question: The magic question: “What do you want”. Use this question when you need to move your client toward clarity.
11. Goal setting. Use immediacy – would you, could you, when?
12. Acknowledging sounds. Use hmm hmm,, ok, yes, right sparingly.

13.
Interruption. Do not interrupt your client when they are sharing.
14. Takeaway: Ask for a takeaway at the end of a session. You can also ask them if they feel complete before closing the session.