A service-oriented architecture can provide a bank with the robust, resilient IT architecture it needs to grow, achieve speed-to-market and optimize customer service. It also provides a platform to help meet compliance requirements and assure security and integrity of information assets.

Millions of consumers are switching banks and avoiding online shopping out of fear of having their personal data stolen and used by crooks to obtain credit cards and conduct other fraudulent activities.

Business and consumer customers are both dissatisfied with and wary of offshore call centers, according to a new Managing Offshore and Call Center Magazine study. Managing Offshore editor Rusty Weston and Call Center editor Keith Dawson team up to analyze the implications of the data for global-sourcing companies.

British authorities stymied a massive bank heist that reportedly was dependent on a keylogger, the same kind of spyware that has jumped three-fold in the last year and puts consumers at risk from hackers and phishers.

Banks face myriad sourcing options, from build versus buy to in-sourcing and outsourcing. To select the right strategy, banks must determine which processes or services offer the most opportunity for competitive advantage or cost savings.