Nchantment Return and Exchange PolicyWe want you to love your Nchantment Shoes and Accessories!You can return or exchange unworn items in resalable condition and in its original packaging (excluding sale items and Trunk Show Specials, which are Final Sales). Please see the chart below to determine your options and also please complete the Nchantment Return and Exchange Form. If you purchased an item from an Nchantment Independent Image Consultant directly through a home party or one-on-one consultation and would like to return or exchange an item, please contact your Nchantment Independent Image Consultant directly. If you do not know your Nchantment Independent Image Consultant, or have been unable to contact her, or have received your item as a gift, please contact Customer Service via email at info@nchantment.com. Website purchases will follow the chart listed below for all returns and exchanges:

Reason

Resolution

Claim Must Be Submitted

Item received different than what was ordered

Replacement with correct item if available

Within 15 calendar days of Original Ship Date

Item missing from order shipment

Replacement with original item if available

Within 15 calendar days of Original Ship Date

Item arrived damaged

Replacement with same item if available

Within 15 calendar days of Original Ship Date

Item is defective, or breaks with minimal wear

Replacement with same item if available

Within 15 calendar days of Original Ship Date

Wrong Size

Exchange for correct size if available

Within 15 calendar days of Original Ship Date

Unhappy with design or color

Refund

Within 15 calendar days of Original Ship Date

Exchange for different item

Within 15 calendar days of Original Ship Date

Cancel a Backordered Item

Refund

Anytime, as long as the item is still in Backorder status (not shipped or processing)

Items must be returned in the original packaging, and accompanied with the original purchase receipt. Items not in their original packaging are subject to a 15% restocking fee. Items must be received according to the return guidelines listed above within the calendar dates of Original Ship date. If you paid with cash or check, please work directly with your Independent Image Consultant to process any refunds. If you cannot reach your Independent Image Consultant, we would be happy to help you contact them. All website orders must be paid via credit card.