FAQs

Hey girl, we're glad you found your way here to our FAQ page. Customer service is super important to us at Style Heist, it's as big a deal to us as it is to you, so we are here to answer any queries you have Monday-Friday 9am-5pm. We aim to respond to all customer queries wihin 24hours during the week, but please bear with us if you've had to wait a little longer during busy periods.

We're a real company with real employees, no robots. Unfortunately humans need days off, so we are unable to respond to any customer service emails Saturday/Sunday, but we will be right back to you after the weekend.

Before contacting the Style Heist team please have a look at our FAQs below to see if we have already answered your question for you.

Hey Style Heist Girls, Can I Call You?

Currently we do not have the facilities to offer customer services over the phone however we are never far away from our emails, so if you have a query, drop us one and we'll get back to you pronto. We aim to respond to all customer queries within 24hours, but usually much sooner. We operate our customer services Mon-Fri 9am-5pm, help@styleheist.co.uk

I've Just Received My Order & There Has Been A Mistake?!

In the unlikely event that you receive the wrong product or size, or if there is anything else not as you feel it should be with your order, then please email us right away and we will get this fixed for you at no charge to yourself of course.

Please let us know of any errors with your order within 7 days of receiving it, if we aren't made aware there has been a mistake made, we can't fix it.

I've Seen Something I Really Love! Will You Be Getting It Back In Stock?

Fashion moves crazy fast, and some of our styles sell out real quick. Wherever possible we do try to re-stock our most popular items as soon as they sell out, however thats not always possible.

We've recently added a new feature to the site where you can click on the size of the item you need and if its out of stock you can enter your email address to be notified as soon as its back in! Cool huh ;)

If you're super desperate for a style though, something you love, that you've set your heart on, that you really really need for your next night out with the girls/special occasion/tinder date then just drop us an email with your size and the item that you want to get your pretty little hands on and we'll do our very best to get it in stock for you.

When Will My Order Be Dispatched?

All orders placed before 3pm Mon-Friday will be dispatched the same day. Any orders placed after that time will be shipped the next day. For more information on delivery head over to our page here.

I Don't Know What Size To Order?! Help!

The majority of our items are made to standard UK sizing, and are manufactured in the very same factories as your favourite High Street stores, so we suggest sticking to your normal dress size. There are some lines that we import from Europe and sizing may be a little smaller than average, if that is the case it will be listed in the description for you.

Ummm I Just Placed An Order But I Didn't Get An Email To Say So... Did It Go Through?

Once you've placed your order on Style Heist you will be taken to an order confirmation page which will include your order number. You will also be automatically emailed a confirmation of your order. If you haven't received that then we suggest checking your junk mailbox, if it's not there, then please log in to your Style Heist account and check that your email details are correct, and if that's correct? Then we're just as confused as you as to why you didn't receive confirmation! But don't worry, just drop us an email and we will look into it double quick for you.

I'm Not So Sure My Items Suit Me.. Can I Send Them Back?

Of course you can! We know how it is, sometimes you fall in love with something, but when it gets to you, you eagerly unwrap the packaging, try it on and feel, just, meh. We've all been there! It's no biggie, just login to your Style Heist account and submit a Return Request.

For more details on our returns policy and procedure please head over to our page here

Is Style Heist A Safe Place To Shop?

Totally. You can be assured that your personal details are kept safe when shopping with Style Heist. Not only do we use PayPal to process payments, but we also accept card payments using World Pay as our gateway. We do not see or store any of your card details nor do we share any customer details with 3rd parties. Feel free to shop til your hearts content, knowing that Style Heist is a secure site.

I've Only Just Come Across You...Is Style Heist A Legit Company?

Of course! Style Heist is a ltd company, company number 11382463. Our registered address is 2 Hinksey Court, Church Way, Oxford, Oxfordshire, United Kingdom, OX2 9SX. (Returns do not get processed via this address. Do not send orders to this address otherwise they will not be refunded) If you're looking for our Returns address please visit this page to get more information on returning your order.