Chaos & Beauty

Argos Letter – Round Two!

Still no refund from Argos and my black Friday issue. I’m past the point of reasoning. Beyond a joke, so here is my second letter.

Dear Mr Walden, CE of Argos.

This letter is regarding the diabolical service I have received so far from your company. I placed a fast track order on the 28th November 2015, which was never delivered. I have attached my earlier letter for your reference which was sent on the 2nd December, for which I am yet to receive any correspondence in regards.

Despite wasting several hours of my life I will never get back, the items were not delivered. I had to take a trip to the store (which defies the point of ordering online) where I queued for 2 hours to get to the customer service desk, only to be told that they couldn’t do anything for me and had to rearrange the delivery. Again I waited for my items, which never showed up. After several phone calls back and forth, I cancelled the order for a refund on the 1st December 2015. It is now the 17th of December and the refund that was promised has not yet arrived in my account.

This is not acceptable. Not only have I had to source the items from another company and pay out more money to do so, I am still without my funds – JUST BEFORE THE HOLIDAY SEASON! This dear sir, contradicts the seven to ten days that your employees and your website declares.

Communication has been shocking. I called on the 8th December to chase my refund. I was told the funds would reach my account no later than the 10th December. This never materialised. I called this morning for an update, for an employee of Argos’ to put me through to the merchant line (I am not sure why) and due to not having a merchant number I was cut off, which only angered me more! On my second phone call of the day I was told the refund wasn’t issued until the 14th December. I have to reiterate that this is outside of the seven to ten days suggested, and completely unacceptable.

Just before the Christmas period when funds run short for most people, I cannot stress to you how much chaos and trouble you have caused both myself and my partner. My partner has suffered the exact same treatment! His refund was requested on the 29th Novembers and he is yet to receive his money back.

My question to you is, how long can a company hold a customer’s funds after a refund has been requested? How long dose Argo hold MY money before it is classified as theft?

I would also like to bring to your attention the emails I have received from yourselves. This miscalculation is crazy. Please see my second attachment. I am confused at where the delivery charge has been plucked from? To my knowledge I only paid £3.95, so if I have paid you £11.85 I will be entirely disappointed. It would seem there is an abundance of incompetency within your working walls.

I expect this to be resolved swiftly and before Christmas Day. The financial stress is unnecessary and causing my anxiety to flair. This is an unfair position to put your customers in especially when it is supposed to be the season of good will. I am extremely unhappy with the way my case and my partner’s case has been dealt with over the last 17 days.