The pioneer conference for Customer Experience Management
and Loyalty and Rewards Program is set this October 19-20, 2017 at the Tower Club,
Makati City.

The 6th Customer Lovefest Conference promises to
be another engaging learning event for professionals in these fields.

Customer Experience Management is becoming the most
important battleground for all companies determined to be on top of their
industries and competition. Technology and Human integration is crucial in
creating a WOW service and experience to the customers.

Customers on this day and age are demanding. Their unmet
expectations and dissatisfaction can spell disaster to businesses. This is the
reason why Customer Experience Management is crucial and must be included in
any companies’ strategic playbook.

In one study, 47%
of customers would take their business to a competitor within a day of
experiencing poor customer service (24/7 Customer Engagement Index 2016). This
indicates that companies must focus on delivering superior service and
experience.

In
fact, according to a research of Accenture, “The estimated cost of customers
switching due to poor service is $1.6 trillion.” Once
a provider loses a customer, 68% of consumers will not go back.”

The 6th Customer Lovefest Conference will tackle
all about Loyalty and Rewards Program on Day1, and Customer Experience
Management on Day 2.

Besides the great topics and speakers, the delegates of the conference
are in for an engaging event because of the networking program, long table
discussions and brain date scheduled during the event.

Bank Marketing Association of the Philippines (BMAP),
Philippine Marketing Association (PMA) and Philippine Retailers Association
(PRA) and Avolution, Inc. are the event partners of the conference.

Ex-link Management and Marketing Services (Exlinkevents) is
the event producer and organizer. For more details, call Tel. Nos. 633-0153,
643-3887 or email info@exlinkevents.com.

The recent Senior
High School Work Immersion Industry Forum was a great success.HR Managers and Owners of different companies
supportive of the advocacy of allowing Senior High School students to be part
of their company through the Senior High School Work Immersion Program as
required by the Department of Education attended the forum.

The Senior High
School Work Immersion Industry Forum discussed the following topics:

Ms. Carmiede Leon, Trustee, People
Management Association of the Philippines

Ms. Maria Vivien Arnobit of the Meralco Power
Academy

Closing Remarks by Dr. Emerson Atanacio, Chief Executive
Officer of the National College of Science and Technology

The Senior High School work immersion program requires
companies to give 80 hours per student to experience the work. This will enable
students to become familiar with the workplace, experience workplace simulation
and apply their competencies in areas of specialization. It is also expected to
help develop life and career skills and prepare learners to make decisions about
postsecondary education or employment.

During the forum, DEPED representative Mr. Mark Anthony V. Bercando emphasized
that the safety of the senior high school students is one of the primary
requirements for partner companies willing to open their doors to these
students.

Rex Book Store Inc.
made the forum possible as it took the lead in organizing the event. Other
organizations that are instrumental to the success of the event are People’s
Management Association of the Philippines (PMAP), Philippine Chamber of
Commerce and Industry (PCCI), Bank Marketing Association of the Philippines
(BMAP), Philippine Marketing Association of the Philippines (PMA), Ortigas
Center Association Inc. (OCAI), Rotary Mutya ng Pasig, Inner Wheel, and Rotary
District 3800.

Exlinkevents is the
event manager of the forum. For partnerships, call Tel.no. 633-0153 | 643-3887
or email info@exlinkevents.com.

Hyundai (n). A manufacturer of cars.Abenson (n). An appliance distributor.Unilab (n). Among the leading medicine producers in the country.

All of these three have one thing in common: They are not only looking to themselves to improve, they know better - they want to learn from other leaders at the Customer Love Fest.

This year's Customer Experience Conference is sure to be an interesting one as we have the leaders from various companies talking on stage about the latest technologies, tips, and insights on today's Customer Experience industry.

Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the Tower Club Makati.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

James Cruz has 18 years of learning and global IT management experience working for Fortune 100 companies, developing and executing strategies into operational deliverables across the areas of IT Governance, Application Delivery, Information Security, IT Outsourcing, Infrastructure management, and Next-Gen Cloud Architecture. He has considerable experience with Cloud architecture and shared services strategies while working in Microsoft, Hewlett-Packard, and Procter&Gamble.

He is a project management practitioner with lead experience on international technology projects up to US$50 million spanning the U.S., E.M.E.A., and Asia. He was Treasurer and Board Director for ISACA Singapore Chapter for 5 years. As a technical manager in Microsoft, James helped build the shared services team, processes, and infrastructure for Microsoft’s global online services and Cloud computing platforms. James has broad experience working in the U.S., Western Europe, and most of Asia.

See James Cruz at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).

Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

The 6th Customer Lovefest conference on Customer Loyalty and Customer Experience welcomes Loyalty Program Consultant Joey P. Reyes! Joey P. Reyes is a Loyalty Program Consultant with almost a decade of work experience in Sales and Consultancy.

See Joey at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).

Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

Bea Hernandez is the Business Head of Avail.at, which specializes in converting traditional performance based rewards programs, into one that is online, always-on, curated and efficient. Among Avail.at’s clients include, Ayala Land Premier, Security Bank, UCPB Rewards, Nissan, Country Bankers Insurance Corporation, iRegalo, Insightspedia and Rappler. Prior to Avail.at, she was the Marketing Manager for Ensogo, Corporate Communications Manager for GE Money Bank Philippines and a Customer Service Officer for myAyala.com.

See Bea at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).

Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

JV Wong is the Chief Executive Igniter and Think On Your Feet® Master Trainer of People Impact, a professional training company which has served clients in the Media, Telecommunications, Financial and Pharmaceutical Industries and is partnered with the Philippine Retailers Association, Philippine Society for Training and Development Foundation, and the People Management Association of the Philippines.

See JV at the Customer Experience track of the conference on Day 2 (Friday, October 20).

Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

Prior to becoming the President of Airfreight 2100 (Air21), Mr. Reuben S. J. Pangan already has a career in customer service that spans two decades – from being a Front Desk Officer at the Manila Hotel just after he graduated, he became the Head of Sales and Customer Service and Assistant to the President of Air21 (1990-1995), VP for Customer Service of Globe Telecom (2001-2002), Business Unit head and CEO for Dynamic Outsource Solutions Inc. (DOS-I) (2003-2005), VP for Customer Service of Air21 (2002-2005), Vice President for Customer Relationship Management for Sun Cellular (2006-2013) and Head of Customer Care for both Sun Cellular and Smart Communications (2013-2015).

See Reuben S.J. Pangan at the Customer Experience track of the conference on Day 2 (Friday, October 20).

Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

Edward Ng is an engineering graduate, Network Specialist and Entrepreneur from Hong Kong. He is the Founder of XIRUS Technologies, a company that researches, develops and deploys proprietary applications with WiFi. Before founding XIRUS, Edward has over 20 years of experience in blue chip US Tech firms.

See Edward at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).

See Steven and other distinguished speakers, and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLovefest on Facebook Messenger.

Bo Lundqvist, a Swedish national, is a resident of the Philippines and has during his 19 years in the country been engaged in various consulting businesses handling retail, distribution and manufacturing.

Bo is today the President and CEO of Retail Associates, a business he founded in 2006. Retail Associates is a leading retail solutions provider, focused on end to end solutions for mid to large retailers. Retail Associates represent Microsoft Dynamics, LS Retail, AGR and Dynamicweb in the Philippines. Bo Lundqvist is also the President of the Nordic Chamber of Commerce in the Philippines.

On the second day of the conference (Customer Experience track, October 19), Bo will share to us how Customer Experience can be improve at the point-of-sale level.

Continue your education on Customer Experience, Customer Loyalty and Customer Relationship, join the Customer Love Fest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLoveFest on Facebook Messenger.

Carlo currently serves as Vice-President for Digital Marketing Strategy of the leading telco in the Philippines, PLDT.

He started his career at LEVEL UP! as Community Manager and left the company as Marketing Head for the Casual Games Division after 5 years. His journey in digital marketing went deeper as the pioneer social networking site Friendster hired him as Digital Marketing Manager in 2009.

He went on to join TV5 to put up their digital division as he assumed the role of the company’s first New Media Head. He left TV5 to be a partner and Managing Director for the newly created digital agency of the most awarded agency in the Philippines, DM9 JaymeSyfu. After 4 years he sold his shares and exited after it was bought by the largest single branded agency in the world, Dentsu.

As a digital entrepreneur, he founded several web properties with the latest one being recognized as one of the top tech and gadget sites in the country, Unbox.ph. He is also very active in the local digital industry.

It is his 3rd year as a Director for the Internet and Mobile Marketing Association of the Philippines (IMMAP) where he currently serves as Vice-President for External affairs. He is also currently the Treasurer for the Ad Standards Council (ASC) of the Philippines.

On the Customer Experience track of the conference (Day 2, October 20), Carlo will share to us the Digital Customer Experience Revolution. What does this entail companies? What do we need to withstand this revolution?

See Carlo and other distinguished speakers from various industries; and know more about Customer Experience, Customer Loyalty and Customer Relationship at the Customer Love Fest 2017 this October 19-20, 2017 at the New World Makati Hotel.

Visit customerlovefest.com for more info or get in touch with Ex-Link at (02) 633-0153, 643-3887, 0920-981-4376, 0920-924-2532, info@exlinkevents.com or at @CustomerLoveFest on Facebook Messenger.