Accountability

Complaints

If you have a concern with the service, actions, or lack of action by Threads of Life as an organization or a staff member or volunteer acting on behalf of Threads of Life, you may file your complaint verbally (by phone or in person) or in writing (by mail, fax, email) to the employee or volunteer with which you have your primary relationship with Threads of Life. All complaints received by Threads of Life staff will be handled according to the Complaints Policy and Procedure.

Accessible Customer Service

Threads of Life is committed to excellence in serving all customers, including members, donors, volunteers and business partners, including people with disabilities. Threads of Life will provide its family support programs and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity.