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We live in New Zealand and visited you in KL last year. Then I decided last week to get something from you sent over here for my brother's wedding. I was so impressed with the communication around my order and it's progress and the delivery timeframe was great. Thanks!

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Nice and elegant design especially the mini keris. The landmark plate is suitable for gifts and souvenirs for foreign countries. Delivery is very fast and reliable. Although the system was offline but the customer services emails was very helpful and no delay in my purchase at all. Great job. Well done.

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I like the company not for the really good job they do (its like art) but also when you have to communicate with them, they are really close to you, human and not like other big companies which treat you like just a number. This company still have this proximity that I like

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Engraving is so disappointing. Letters are so small and I've paid for staining but could only see my engravings on the frame photo..

Royal Selangor

Company's response

Responded on Thu, 11/05/2017 - 10:35

Dear Adam, We are very sorry to hear that you aren't happy with the engraving for your item. We really appreciate your feedback and hope you do give us the chance to make it right. Our customer service team will contact you as soon as possible. Regards, Royal Selangor

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Delivery instructions a bit confusing, but product arrived in excellent condition. I really wanted to purchase a Zoom racing car trinket box but could not find where to make the purchase even though I tried all the outlets I could find. Initially the delivery date was set at Tuesday and I arranged my schedule to accommodate the delivery but then I was advised it had been changed to Monday and activated the option for the day to remain on Tuesday but I happened to be home on Monday when it actually arrived!! Otherwise I am delighted with the purchase I finally made though so disappointed I could not purchase the racing car for my new great grandson.

I had a special request for a wedding gift for a good friend. Via email, Royal Selangor responded promptly to my query. Compliments to them for their fast e-mail replies, professional customer service shown and efficient handling of the order.

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This is my first order online from Royal Selangor. Did not have any difficulty in choosing a gift. All price is reasonable. What's great is that they do engraving as well and it is quite fast. The wrapping is superb also.

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Sean, from your e-commerce department, has been very helpful throughout the ordering process. He dealt with issues almost instantly. Thanks for the great product and service. Will definitely return for purchases again.

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I had bought a butterfly pendant from the Royal Selangor online store, as it was not available in my local store. The online website was easy to navigate and user friendly, making the purchase a breeze. Following my online purchase, processing was done promptly and I received the item within 2 working days, nicely gift wrapped and packed safely for shipping. Great work Royal Selangor!

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This is the second time I have purchased christening gifts from Royal Selangar. I needed a bit of help this time to place the order. I was delighted with the help and advice I received and the gifts arrived on time. An excellent product and service as always.

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As we give such memorabilia for Hashes who achieved great heights. I always pick Royal Selangore Pewter. They understand customer needs and full fill their satisfaction and expectations. Keep it up. Please look after Mark Voon. One of the BEST Customer Services Representatives

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Fast delivery and beautiful product. Selected free gift wrapping option but the item came with just a blue ribbon tied around the normal product box and definitely NOT wrapped in any paper. The gift wrap paper promised on the website was definitely not used.

Royal Selangor

Company's response

Responded on Fri, 24/02/2017 - 14:16

Please accept our sincere apology for overlooking the gift wrapping for your order. We have shipped out a small token to you while we investigate this issue further. We regret that your purchasing experience has been marred by this oversight. We very much appreciate your business and truly hope that you will remain as our valued and cherished customer. Regards, Royal Selangor International

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I was extremely happy about the limited edition Star Wars figurine I bought. It was beautifully presented and packaged and came with a certificate of authenticity. It was a gift for someone very special to me and they felt very special to receive it. It arrived a little later than the guide on the website said so it missed the occasion that I bought it for. However, all was ok once it arrived.

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website is easy to use and i found what I was looking for. I really appreciated to quick turnaround on my order. Only comment of a negative nature is that I received a message indicating the order form may not be protected and secure.

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I was having trouble making my order online, so I contacted customer service and Mark Voon provided excellent assistance to help make order and get it engraved and shipped to the UAE in two days, in time for my godson's 1st birthday.

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I placed the order on 03/01/2017 and to my amazement the order was delivered approximately 3 days later. I was expecting the order to take at least two (2) weeks. Delighted with the service and would recommend your company very highly.

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Every time I have ordered the Star Wars figures, I have had wonderful service from speaking via email to Sean Kwan (who is brilliant) to ordering, payment and delivery. How you can order a figure over Christmas and receive it 3 days later is unbelievable and all the way from Malaysia!!

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About Royal Selangor

In 1885, a young pewtersmith named Yong Koon arrived in Malaya from the Chinese port of Shantou, armed with little more than a set of tools and a determination to succeed. Today, Yong Koon's humble enterprise is Royal Selangor, the world's foremost name in quality pewter. Headquartered in Kuala Lumpur, Malaysia, Royal Selangor has standalone stores in top retail capitals around the world, including London, Hong Kong, Singapore, Beijing, Melbourne and Sydney. Royal Selangor products are also carried by top department stores such as Wako in Japan, Harrods in London, and Hudson Bay in Toronto. Royal Selangor;s designers and artisans continuously expand the limits of pewter design while staying true to their heritage of craftsmanship. Joining them on this journey are like-minded design collaborators such as the award-winning Erik Magnussen and Jamy Yang as well as cultural organisations such as the V&A (Victoria and Albert Museum).

Royal Selangor's address

Contact royalselangor.com

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