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Return Policy

Most of the items you purchase from SolarTown.com can be returned for a refund (excluding shipping charges and a restocking fee) for up to 30 days after the date of shipment. All custom orders and other items indicated on the site are not returnable. A Return Authorization Number (RAN) must be obtained from Customer Service at 1-800-691-6821 for all returns or exchanges. We will not accept any packages without a RAN. You must write the RAN on the outside of the package that you are sending back, or it will be refused. On all returns, it may take up to 7 days from the date of receipt of the return shipment for us to process your refund. We will refund the money in the same way that you originally paid for the order (i.e., if you paid by credit card, you will receive a credit to that credit card). There is a 10% restocking fee applied to all returns. It is our policy not to accept any products back for credit or exchange unless they are unused, in resalable condition AND in the original packaging. This return policy is part of our Terms of Use, and in order to place an order with us you must have agreed to our Terms of Use, and so therefore have also agreed to these terms.