There are still a lot of companies out there who keep using training courses for their employees which are not only outdated but are extremely boring and by no means appealing to the employees. For this reason, such trainings are unsuccessful and result client service delivery at the unacceptable standards and level. And that translates into losing customers means losing business. Below we have combined certain tips to follow to provide effective trainings.

Large Groups Training

If you’re training large groups of employees at once, you need to break those groups down. There’s no point in having, let’s say, 100 people in one place training together. Not all participants will get a chance to contribute to the conversation and therefore the training will be ineffective.

The way on how to make it more effective is to break large groups into smaller groups of around 8 to 12 people so that everyone can participate and voice their thoughts. This will also help your employees with their self-confidence.

Employees Taking Control over the Discussion Flow

It’s good for employees to get out of their comfort zone and engage in the discussion, but typically only a few employees will do this and will begin to control it. For that reason, it’s important that the trainer targets individuals who aren’t contributing and gets them more involved.

Selection of Exercises

Coming up with new exercises and group training activities on customer service allows all participants to get a better idea of how situations will play out and will help them get a hands-on experience.

Leading the Training Session

Everyone who is being trained should acknowledge that the trainer is in charge and he the one leading the session on customer service. It’s important that the trainer doesn’t take over or dominate each discussion, but leads the session by making sure that the discussion continues and that everyone contributes to it.

Lectures are Not Effective and Boring

The trainer shouldn’t make the session boring. A boring training session will discourage your employees and will divert their attention elsewhere. You need to find the ways on how to make it interactive by getting the group involved, and planning ahead to make sure it won’t be a dull session.

Relevance – Keep Main Points in Focus

It is important to prepare and adapt the information for the course. Make sure that it is relevant to your training. If you deliver information that your trainees don’t need to know they will lose the attention to the material.

The Training Material for Customer Service

A lot of businesses simply get their training material online and don’t put effort into finding or of how to create quality training resources. This can sometimes be a good idea, but it’s important that if you don’t create your resources that you add a personal touch to the training resources so that they are relative, up to date, and helpful to your employees.

Room and Environment Factors

If your employees aren’t comfortable or are in an unpleasant environment, they will struggle to focus on the training session. If you can’t afford to invest in a professional training environment, simply put in the effort to clean up space in your office which is specifically meant for training. These extra efforts help to increase the effects of the sessions.

Not Sufficient Extent and Time of Training

Although initial customer service training is an important place to start, on-going training sessions are important. If your customer support isn’t effective and you’re receiving complaints, then something has to change. If you don’t regularly train your customer support employees, nothing is going to change.

Repetition

Once you’ve provided the initial training session to your team, don’t return to the same training materials for them. As we said above, continuing to provide training sessions is crucial, although coming up with new activities and using different resources is just as important. If the training resources you used before didn’t work, and there are still issues with your customer service team, there’s no point in wasting your time and reusing the same resources.

Customer Service Training Techniques

Take advantage of the different training techniques which we have access to nowadays. Rather than reading from a sheet of paper, look into video training and interactive activities on computers. These kinds of things will appeal to millennial who are pursuing a career in customer service.

Your Team are the Young Minds

Most of your employees who need to be trained are the younger generation, and so it’s important that you take their learning styles into consideration. Remember, these young people want things to be interesting but at the same time don’t want them to be boring. If they aren’t enticed by the training session, they simply won’t partake.

Summary of the above

It’s a clear and undisputable fact that training new employees can take time and have some certain costs. For this reason, it’s worth taking the right approach to this type of trainings and provide them effectively. On our side, Atton Institute delivers perfectly tailored and very effective Customer Service courses on all elements of customer service and how to achieve perfection in its delivery thus you can always find the one which fits your specific requirements at best.

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The trainer was very good. The questions of some participants were a bit silly. However, the trainer could handle fast such questions and get back to the course path.

Atton Institute Dubai provides certified professional courses and training for staff and business owners. With the increasing competition and global oversupply of goods and services, professional qualifications for staff members have the same or even greater value than the product or service itself.Our Institute’s corporate courses and trainings in Dubai and other Emirates of the UAE as well as abroad deliver fast results and advance the professional performance of staff, company management and business owners.All Institute-certified trainings and courses are prepared based on real-life praxis and expertise. The knowledge and skills received from our courses and trainings, can be instantly implemented within your company.