Recent Testimonials

Dear Mr Davies,

Having not been to Llanelli crematorium before I was a bit apprehensive, but I have to say I would not have held my mother’s funeral anywhere else. Llanelli crematorium is an outstanding facility. The service was exceptional in every way. During such a sad and difficult time Llanelli crematorium made it a little easier to deal with.

Kindest regards

My father David John Gareth Rees was buried at the crematorium on Friday 11th January 2019. Although a sad event, the peaceful location and thoughtful design of the crematorium created a lovely atmosphere for the family and gathered mourners. The funeral service was exceptional and the staff kind and sympathetic. Thank you so much.

“Llanelli Crematorium is an outstanding facility”

“Service was exceptional in every way”

“Llanelli Crematorium made a sad and difficult time easier to deal with”

1. STAGE 1

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP