Can I send Pain Relief Cream to Jamaica from Australia?

I have a Jamaican friend who suffers from severe shoulder pain and I told him I would see if it's possible to send him some pain relief cream from here.

It's all natural oil ingredients. My mum uses it and swears by it. I want to help him in any way I can. Is this possible?

I was told by Australia Post to contact the Jamaican consulate here in Australia but have had no success in reaching them and have tried to call the Jamaican post office in Kingston and all I get is the busy signal.

So please any advice would be good because I don't want to see my friend in pain.

Jill

ANSWER: by Wellesley, March 2016

Hi Jill,

Thanks for asking and for your interest in helping an ailing friend here in Jamaica.

But even more, for your persistence. Believe me, I understand how you feel trying to get some assistance or guidance from the government entities - we truly have some way to go with those services :-(

Anyways, back to the point; It sounds as if you really needed to contact the Passenger Control Unit at Jamaica Customs.

Sometime ago, I had asked them a related question and they indicated that, usually, there are no issues travelling with medications, however sending them separately would require a, what is called, Pharmaceutical Permit.

The numbers for the Montego Bay, Jamaica office is 1-876-952-2469 or 1-876-952-0079, I would suggest that you call them and explain.

The courier company, say DHL or Fedex, should also be able to provide you some information as well, as they deal with customs on these matters daily.

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