Returns:We genuinely want you to be delighted with your item, but if for any reason, you're unhappy with what you receive from us, please return your order within 21 days of purchase. If you change your mind about your order, we will refund the purchase price, less the cost of P&P. In the unlikely event of a fault with your items, we will make a prompt and full refund, including P&P. As long as the items are returned in original packaging within 1 month of purchase please return to:Pushka Home, Unit 5A, Shannon Commercial Centre, Beverley Way, New Malden, Surrey, KT3 4PT.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Additional return information

At Pushka Home, we want all our customers to be 100% satisfied with the service we offer. However, there may be the rare occasion when you need/want to return your order to us. We want you to be delighted with your order. If you’re not happy, we’ll give you your money back! You can return your order (unused and in original packaging) for any reason within 1 month for an exchange or refund.Returning items to Pushka HomePlease follow the simple steps below:1. Note your order number and if you would like an exchange or refund.There is no need to call us.2. Return the product(s) to us in perfect condition and in their original packaging within 1 month of receipt.3. Send your parcel to Pushka Home Returns, Unit 5A, Shannon Commercial Centre, Beverley Way, New Malden, Surrey, KT3 4PT using the label provided below.4. Goods are returned at your own cost. The original delivery charge for your order is non-refundable.Damaged or faulty goodsIn the unlikely event that you receive any damaged or faulty goods we will replace or refund them in full (including the original postage charge). Please follow the simple steps below:1. Complete the returns form below noting whether you would like an exchange or refund.2. Send your parcel to Pushka Home Returns, Unit 5A, Shannon Commercial Centre, Beverley Way, New Malden, Surrey, KT3 4PT using the label provided below3. Faulty/damaged goods must be returned within 14 days of receiving your order.Please note:• We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return your parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post.• If you would like to exchange your order for item(s) of higher value, we will contact you for payment details. If you are exchanging for goods of lower value we will refund the difference.• We will contact you to confirm when your exchange or refund has been processed. Please allow up to 14 days.• IF YOU REQUIRE LONGER BOLTS AND HAVEN'T SPECIFIED IN YOUR ORDER PLEASE EMAIL US OR GO TO OUR WEBSITE.