Fenergo Client Lifecycle Management provides a truly streamlined, digital client orchestration solution to enable the delivery of a quick and efficient client onboarding process for both new and existing clients.

Fenergo CLM for SalesforceⓇ puts Relationship Managers in the driving seat of the client onboarding journey, providing them with insight into and oversight over the entire end-to-end client onboarding process.

On 1 March 2018, The Hong Kong Monetary Authority (HKMA) will enact the Anti-Money Laundering and Counter-Terrorist Financing (Amendment) Bill 2017. This requires covered financial institutions to comply with statutory customer due diligence (CDD) and record-keeping requirements for the HKMA register of relevant individuals . The aim of these enhancements is to bring Hong Kong’s regulatory regime in line with FATF recommendations and to safeguard the integrity of Hong Kong as a global financial centre.

Robust Approach Required to Comply with HKMA AML

HKMA AML compliance puts increased focus and pressure on customer due diligence (CDD) and KYC processes for financial institutions, adding significantly to the overall cost of compliance, potentially increasing the time to revenue for most banks and impacting the client experience. Both domestic and foreign banks must stay compliant with Hong Kong regulations or face severe financial and reputational penalties.

Together, these solutions help to significantly accelerates client onboarding and compliance through increased operational efficiency and straight through processing.

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Management Intelligence & Analytics

Client Lifecycle Management is a transformative process that involves the fusion of leading edge technology with process and people to deliver the ultimate client-centric experience that traverses compliance, data collection, internal approvals, client onboarding and management of clients over time.

Beneficial Ownership Disclosure: Lifting the Corporate Veil in APAC

In the wake of the Panama papers publication, beneficial ownership disclosure requirements have been re-examined globally. Many APAC countries are now choosing to embrace FATF recommendations, reflecting heightened global regulatory sensitivity.

We chose Fenergo to support regulatory onboarding across our Global Banking and Markets division. We wanted a solution that would support an efficient onboarding experience for all of our customers.

Nicola Ray Smith
Managing Director, Global Capital Markets Scotiabank

Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe

Emma Rey Gállego
Head of Customer Experience-Onboarding in CIB BBVA

The global regulatory challenge is one that continues to evolve and grow. It’s more of a journey than a destination. Therefore, it is important to find the right solutions partner to travel along that journey with you and provide the guidance needed to navigate the path ahead. We found such a partner in Fenergo

We selected Fenergo’s Client Lifecycle Management software to enable us to manage the CDD / KYC processes from client onboarding to client off-boarding and all the KYC / CDD compliance and lifecycle events (periodic and event-driven reviews) that occur in between. A core part of our business transformation program will involve creating an internal centralized KYC target operating model that will help us to simultaneously improve the client experience and reduce the cost impact of the regulatory KYC activities. Fenergo is the technology platform that will underpin this initiative.