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Return Policies

Due to hygienic reasons, returns can only be made within seven (7) days for faulty or incorrect item received. Please ensure the correct size upon placing order(s) to avoid and disappointment.

Items that are damaged, marked, altered or in used condition, may not be accepted and will be sent back to the customer.

Please do not hesitate to email us at info@sempurnakl.com (with the subject: Faulty/Incorrect Item) with your ID number and image proof of the faulty/incorrect item and we’ll process your issue within 24 hours.

The shipping fee for the faulty/incorrect items will be borne by us.

We will refund the paid amount to customer’s bank account upon completed return process if item is unavailable anymore. Return estimation takes about 3-5 business days and return process takes about 2 business days.

Please be advised the refund process will take about 5 business days to be completed.