Viber Engineering Blog

Zapier is an online automation tool that connects your favorite apps, such as Gmail, MailChimp, Zendesk, Amazon CloudWatch and many others. Connect your Viber Public Account with any Zapier integrated app to automate repetitive tasks without coding, and remove the reliance on developers to build the integration..

Hundreds of developers and coders of varying ages and backgrounds recently assembled at Tel Aviv’s We Work building for Hackathon AI 2017 to take a shot at coming up with the next big chatbot solution for Viber. Viber’s Global Developer Relations Manager, Itamar Mula, joined in the hack and demonstrated some cool keyboard hacks during the event.

Natural language is good, but typing on mobile remains hard! Instant gratification demands intents be satisfied with fewer taps. With Viber’s keyboard you can utilize UI to reduce cognitive load and offer functionally/choices at the same time.

This week we spoke to Shai Alon, CTO of Chat Leap, the creators of the Viber Shakira El Dorado World Tour Bot. This bot accompanies Shakira’s tour from pre-registration tickets (now closed) to trending media and Shakira exclusives venue by venue. Now to Shai.

While the chat nature of conversational user interfaces are simple for humans to interact with, this simplicity can also limit the usage scope. Enter carousel content, which enables you to blend rich visualization and complex interactions without overwhelming the user.

It’s true what they say: chatbots are changing the way in which we communicate with one another. If in the past we had to wait for hours for a service provider to get back to us, today we’ve come to expect humans and bots alike to respond to our messages immediately. Yet users still have to communicate relatively exact requests to a bot in order for it to understand the action they want it to perform. Ideally, they should be able to type naturally, without too much thought, and have the bot understand their intent.