SERVICES AND PRESCRIPTIONS

IF YOU HAVE PAID ALREADY, WE WILL CALL YOU SHORTLY TO TAKE YOUR MEDICAL BACKGROUND AND SCHEDULE THE DOCTOR

A consult call is required for the Doctor to decide to give medical advice, make a referral to another healthcare provider, write a new prescription or refill an older one. Just like any visit to a Doctor’s office, there is no guarantee the Doctor will decide to prescribe medications, It is the Doctor’s decision based on your individual case. Please see “Rx we Prescibe” above for list of medications we do and do not prescribe. Please note that your fee pays for the Doctors time and making a call to you, not for a prescription. No refunds are given if you don’t get a prescription or do not like the Doctor’s advice.

Time Guarantee

Each level of services promises a Doctor will call you within a certain period of time. For example, our 30 minute service requires the Doctor call you within 90 minutes of you CALLING US to complete your medical history. Since we process requests as quickly as possible, many customers get a call in just a few minutes after finishing the medical questions. If a customer pays $99 for 2 hour service, and our Doctor does not initiate a call to them until 5 hours, we will refund the portion of the fee covering the shorter time. So in this case, a 5 hour response would fall into the $69 6 hour service so we would refund the customer the $30 difference, provided the customer was available to take our Docotor’s call. If our Doctor calls the patient within the 2 hour window and the patient does not answer, no such guarantee applies and the full service fee is due.

NO REFUNDS

We do not give refunds to anyone who actually has spoken to by one of our doctors, since they get paid for their time and making a call to you. We do not issue refunds when our Doctor has called you but the call was not answered. We do not issue refunds when the customer purchases but fails to call us to give us their medical history and schedule a doctor.