I ordered a replacement ice maker. The unit arrived in 2 days. I removed the faulty unit with the help of the easy to follow instructions. The new unit fit right in and within minutes it immediately started making ice.

I assumed (correctly) that the ice flipping mechanism was okay, and the problem was in the timer module - which had a manufacturer's part number on it. The entire ice maker cost about twice what the price of the timer assembly so I figured I'd take a chance. I ordered the part which came quickly, replaced it (easy - three screws) and the unit is now working properly.
The only 'problem' I had was that the water level adjustment control was not identified nor was there an adjustment guide included for making adjustments. This situation was cleared up with a call to your customer service people who looked up and told me what the adjustment procedure was.
I was very impressed by the technical understanding of the customer service people and, what appeared to be, a sincere interest in helping me solve my problem.