Customer Support

CURRENTLY EXPERIENCING PAYMENT PROCESSING ISSUES

We are currently experiencing issues with our online credit card payment provider. If you find that you are not able to process your payment online please call us at 1-416-297-6900 and we will process your order.

Secure Payment

All credit card transactions are processed by Moneris (which is a partnership between BMO and The Royal Bank). OmegaAlphaStore does not store or have access to your credit card numbers.

All credit card transactions are entered on Moneris’ secure hosted pay page. A hosted pay page is a payment page located outside the merchant website that allows customers to pay for goods or services during the checkout process.

Omega Alpha Store uses SSL Security encryption which establishes an encrypted link between the web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Return Policy

Customer satisfaction is one of our goals. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please call our Customer Service department.

We accept unopened, resalable merchandise that is in its original condition provided it was purchased in the last 30 days.

Any claims for shortage or damage must be made within 7 days of receipt of goods. All returns require a Return Authorization from Customer Service.