New for September 2017: Public Service Apprenticeship

North Warwickshire & Hinckley College have a new Apprenticeship starting this September.

The new standard, titled: ‘Public Service Operational Delivery Officer,’ is ideal for those looking to become a professional within the public sector, specifically central and local government.

Katy Urwin, Director of Apprenticeships at the College said:

“We will be offering the Apprenticeship at Advanced Level 3, which is the equivalent to two A Levels. It is a great training opportunity for those looking to begin their career in the public sector or current employees aiming to progress their career.”

Roles and duties will depend on the organisation. Apprentices could specialise in

Services: managing cases and resolving customer enquiries · assessing and collecting various taxes across central and local government · giving people welfare or pensions advice, or supporting them to get back to work · issuing UK passports and making decisions about who has the right to visit or to stay in the country · processing driving licence applications · supporting citizens in court

Or

Protection: validating people’s identities, and carrying out background checks or interviews · carrying out searches on people, vehicles, freight and baggage · collecting outstanding debts · stopping entitlements for people who should not be getting them · rehabilitating offenders and supporting victims and witnesses · responding to outbreaks and incidents, co-ordinating information and deploying resources