Total Retail’s Top 100 Omnichannel Retailers

Total Retail magazine has rated the top 100 publicly traded retailers on how well they deliver on the omnichannnel experience. This report can be used to benchmark your company against the competition and serves as a blueprint for delivering the quick, seamless and enjoyable experiences that today’s digitally savvy consumers demand. Retailers were scored on whether they offer buy online/pick up in-store option, in-store product search on its website, consistent pricing across channels and if they offer cross channel shopping carts, loyalty point redemption, product return and customer service.