Privacy policy

This Privacy Policy governs the collection and use of personal information relating to potential and existing customers of the company.

31 Media is committed to abiding by this Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.
By your continued use of our services (including our web sites), you consent to the collection and use of your personal information for the purposes set out in this Privacy Policy.

Collection and Use of Personal Information

Usually, we collect personal information about you which we require to respond to your inquires for payment processing and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non-sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.

Website Usage and Cookies

If you are using our websites, we will use your personal information to help you to log on to your account and into restricted areas of our websites and to permit future use of the websites. We may use your IP address to help diagnose problems with our server, or to administer our websites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our websites and our services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our websites. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the website that you are using may be affected. Most of the advertisements that you see on the websites are generated by third parties who may use cookies to track viewing of their advertisements and for other purposes specified in their own privacy policies. We have no access to or control over these cookies (although we may use statistical information provided to us – not containing personal information – arising from these third party cookies to improve the targeting of advertisements to you and other users of the websites). You can obtain further information about third party privacy policies or disable their cookies by visiting their websites.

Third Party

We will only disclose personal information about you internally and to third parties for processing purposes associated with payment processing, the supply of goods and services, for website administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties we contractually bound only to use personal information to perform the services that we hire them to provide. Where you have agreed that we may do so, we may lease or rent your personal information to selected third parties for their postal or telephone marketing use.

Transfer of Data

Third party data processors, advertisers, sponsors and other such business relationships outside of the EEA, are required to take adequate technical and organisational safeguards to protect personal information. We also take measures to ensure that personal information transferred by us outside of the EEA is adequately protected.

Email Capture

31 Media Ltd may from time to time send updates about this product and other relevant 31 Media products and services. Your email address will not be given to 3rd parties accept where outlined in the privacy policy. By providing your email address you consent to being contacted for direct marketing purposes by 31 Media Ltd.

Mobile Phone Capture

31 Media Ltd may from time to time contact you about this product and other relevant 31 Media products and services. By providing your mobile number you consent to being contacted for direct marketing purposes via voice calls or SMS by 31 Media Ltd.

Security of Personal Information

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. Certain areas of our websites may be password protected. If you are a user of our websites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.

Payments made via our websites are processed in a secure environment using software provided by other third party providers.

We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Making Automated Decisions

We do not ordinarily use personal information for the purposes of automated decision making. However we may do so in order to fulfil compelling obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.

Access to Personal Information

You may renew and update personal information that we hold about you by contacting us as detailed below.

Contacting Us

If you have any questions about this privacy policy, or no longer wish to receive anything from 31 Media Ltd or have your data made available to 3rd parties, you can email us at [email protected] or write to the Data Manager, 31 Media Limited, 41-42 Daisy Business Park, 19-35 Sylvan Grove, London, SE15 1PD or call +44 (0) 870 863 6930.

Changes to Privacy Policy

We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our websites following the posting of changes to these terms means that you consent to those changes.