Shipping

UK Mainland Regular (1-2 Days): Ground Shipment. This is by far the most economical shipping method of choice. This is not a guaranteed next day service. This is free of charge for orders over £250 Net Of Vat and £10 + VAT for orders below.

Ireland (3 Days): Ground Shipment, will arrive in 3 business days. The day your order ships, is not counted as one of the days. Therefore, if you order on Monday prior to 11:00am GMT, this order would arrive on Thursday. The cost of this is (Northern Ireland £16.00 up to 10kg + VAT) & ( Southern Ireland £21.25 up to 20kg + VAT if applicable) a box / package.

Hold for Pickup: You can pick up your order at our warehouse.

All of the above shipping prices & delivery times are excluding the fun time Inflation Station Machine and Starter Pack – please enquire for this shipping cost.

We are able to offer the most competitive shipping cost, as our warehouse does an incredible volume with DPD Local. These Distribution Cost savings are passed on to you, our valued customers, regardless of your location!

If you are looking for more information on shipping charges and how we process, please also visit our FAQ.

Returns

Inflate-A-Ball UK strives to provide it’s customers with the best quality products at the best possible price.

Inflate-A-Ball works very hard to provide high quality goods at all times and manages each production cycle with detailed inspection process procedures. However, due to the nature of the inflate-a-ball, this makes it more difficult to identify defects prior to inflating in-store. Therefore, after consultation with both our Manufacturers we are pleased to provide a flexible Return Policy. The purpose of this return policy is to be able to advise and improve our product production cycles with our manufacturers while not over burdening our Store owners to receive their goods credits.

RETURN POLICY

All order discrepancies must be reported within 24 hours of receipt of goods, so we can quickly rectify the situation. Please email sales@inflate-a-ball.co.ukto report any order discrepancies and you will be sent a copy of the returns procedure to ensure you receive your credit in a timely manner

Any item that is defective needs to be reported to us upon occurrence of the defect. We will immediately contact you to provide an Inflate-A-Ball UK Credit Note to your account after we have received a photo of the damaged product’s defective product area. These pictures will then be sent to our Manufacturer so that we can work to rectify the issue for future production. Please keep these Defective products in a dated, labelled box, for 90 days as our Manufacturer may request that we send them the goods. If, after 90 days we have not received a return request from our Manufacturer, you are free to destroy the items, use as display bears, or give to charity.

If at any time you are requested to return product to our warehouse, please send to the address below. Please always ship via traceable method (courier), and send ground. We will also provide you with a Inflate-a-ball UK Credit Note for the freight costs incurred to return the product, so you will not be out of pocket for this situation.