Frequently Asked Questions

1.Can I save costs by washing my own pet before a grooming? All pets are recommended to be bathed and cleaned at their grooming appointment. There are many steps to grooming, and the proper finished result cannot be obtained unless the entire process has been finished by your groomer.

2.My pet's coat is very matted - can you comb this out? If your pet has minor matting, it is possible that it can be worked out. If your pet has excessive matting, unfortunately, no. Your pet will have to be shaved very close to the skin and start growing a new coat from scratch. Many people believe that the brushing out process does not hurt, well it does, more than you can imagine. It is inhumane to put that much stress and pain on your pet just for beauty’s sake. Clippering off all of the fur is the only humane solution to this problem.

3.How much does it cost to groom my pet? Grooming rates vary depending on the breed and size of your pet, the condition the coat is in and the sytle of haircut. A personal consultation is required to receive a more direct quote on price. We can give you an “estimate” over the phone, but until we see the pet it is very difficult to give you an accurate quote.

4.Do you tranquilize or sedate pets before you bathe or groom them?Absolutely not! We are equipped and trained to handle jittery, nervous dogs without the use of sedatives or tranquilizers. If you feel you should medicate your pet for calming reasons, that is for you and your doctor to handle and decide. Any kind of medication or sedative should be discussed with your doctor before administering to your pet.

5.Should I have my dog shaved during the summer months? Not necessarily, it really depends on the breed. While some breeds benefit from a closer clip during the hot months, some breeds can actually suffer worse in the heat without their protective coat to keep the sun off of their skin. A dog's coat acts as insulation against the heat as well as the cold. The key is to keep it brushed and combed. It is actually the air that is trapped between the individual hairs that enhances the insulating effect. Matted hair simply traps heat against the skin. If the coat is badly matted, not only is it uncomfortable and painful for the poor dog, it causes skin problems and sores as well. If the coat is too badly matted to slide a comb through easily, shaving is the only option.

6.How do I get rid of ticks and fleas?There are many topical solutions such as Frontline and K9 Advantix (and many others) that are applied to the dogs skin. These are very effective. We use and suggest topical spot on products, but please consult your vet, as they are up on the newest trends in parasite prevention. PREVENTION of these pests is much easier than removing them.Flea and Tick collars are NOT an effective preventative! In my opinion, the flea collars are not worthy of money spent and will not fix your problem.