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A good location but has issues

I was part of a group tour and this hotel was our first hotel in India. I had booked pre-tour accommodation due to my flights. Upon arrival at the hotel it appeared that they did not have a booking and the reception staff got us to sit off to the side to try and sort it out. It took over an hour to get this sorted with the tour person finally getting it organised for us. This also happened at the end of the tour when we stayed here again before leaving India. They need to get their booking system sorted as it does not give a very good impression of the hotel when you first arrive.
The hotel itself has an impressive foyer, with a small cafe and a restaurant on the ground level. There are also two restaurants on the next level up. The restaurant on the lower floor provided an extensive breakfast buffet, with Indian, Chinese and western options available. Make sure you wear insect repellent as there are a number of mozzies around. It also has a swimming pool which is cleaned each day. However the pigeons enjoy the pool and I would not swim in it.
The rooms are clean and tidy, but are in need of refurbishing. We had two different rooms - one at the start of the tour on Level 8 and one on Level 7 at the end of the tour....I was part of a group tour and this hotel was our first hotel in India. I had booked pre-tour accommodation due to my flights. Upon arrival at the hotel it appeared that they did not have a booking and the reception staff got us to sit off to the side to try and sort it out. It took over an hour to get this sorted with the tour person finally getting it organised for us. This also happened at the end of the tour when we stayed here again before leaving India. They need to get their booking system sorted as it does not give a very good impression of the hotel when you first arrive.

The hotel itself has an impressive foyer, with a small cafe and a restaurant on the ground level. There are also two restaurants on the next level up. The restaurant on the lower floor provided an extensive breakfast buffet, with Indian, Chinese and western options available. Make sure you wear insect repellent as there are a number of mozzies around. It also has a swimming pool which is cleaned each day. However the pigeons enjoy the pool and I would not swim in it.

The rooms are clean and tidy, but are in need of refurbishing. We had two different rooms - one at the start of the tour on Level 8 and one on Level 7 at the end of the tour. We had good showers with plenty of hot water in both rooms, however this was not the experience for a lot of the people on our tour who had no hot water at all. Be aware that the room key deactivates at about midday each day and you have to get it reactivated. It is also needed in the lift to access your floor. The air conditioning unit was not working properly and despite being set for 18 degrees, it did not drop below 24. The toiletries are great, and there is a hair dryer in the bathroom. We received four bottles of complimentary water each day, which was great. The bed was extremely comfortable and I had no difficulty sleeping. There is also free wifi in the room - if you have difficulty getting it to work take your phone down to reception, as they seem to be able to get it to work.

There is a metro station a couple of minutes away. If you turn to the left outside the hotel there is a group of shops in the Unity One building a couple of minutes away. It has a number of food shops, including Burger King, and a nice cafe called Jon's Head Cafe, where you can get some nice food. To the right are also shops and more food places. The hotel does not necessarily allow you to bring in food and drink from outside and you have to go through security each time you return to the hotel.

I exchanged currency at the reception area, but there is a limited amount available as some others in the tour party discovered.

It may once have been a 5 star hotel, but it needs some maintenance done to get back up to that standard. The staff seem to work long hours but the reception staff need to know more about what is going on.More

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Date of stay: January 2018

Trip type: Travelled with friends

Value

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Ask Jewlzcee about Piccadily Hotel

2 Thank Jewlzcee

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I stayed here on two separate days in December and found consistent issues with lack of hot water in the bathrooms. Rooms and hallways are smelly and musty. The facility seems dated and overall quality is NOT of a 5 star hotel. To claim that is arrogance and at best a joke. They are closer to a lazy 4 star. The wait staff appear apathetic and some make you feel as if you are bothering them, a few however, were gracious but that was the exception. Getting napkins is a hard task as they seem to be a tightly held commodity in India. If you are planning a trip to India, bring your own napkins. The buffet has its highs and lows. There is good variety but very poorly cooked "Chinese" food. They dump cornstarch into every Chinese dish thinking that's how Chinese cooking must be. The lobby, however, is quite spacious and grand and has an attractive pastry stand. I think maybe this hotel was of 5 star quality years ago but I feel it has forgotten the importance of warmth, maintenance and attentiveness. I would not stay here next time I'm in New Delhi.

Date of stay: December 2017

Trip type: Travelled with friends

Location

Rooms

Service

Ask kimmie l about Piccadily Hotel

1 Thank kimmie l

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Guest,Thank you for taking the time to review your experience at Piccadily, New Delhi.

I and my team are very sorry to learn that your experience with us fell below your expectations. I assure you that your detailed feedback and insights are very valuable to us. My team is referring the points you have brought up to take necessary corrective actions to improve on our product and services.

We as a team constantly strive to improvise and strengthen our service levels and therefore assure you that all appropriate actions will be taken to prevent recurrence of such incidents. Please be rest assured that the same shall not be experienced by yourself or any other guests in future

Please accept our sincere apologies for the inconvenience faced during your stay with us and give us an opportunity to deliver a marked improvement in our service levels.

We look forward to another opportunity to regain your confidence.

Warm Regards,Jayesh Borkarjayesh.borkar@piccadilyhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Stayed at the Piccadilly janakpuri, in November. Arranged with the hotel prior to arrival for airport pick up which cost 2000 rupees.(perfect no issues)Once arriving at the hotel we were like WOW! The hotel lobby is amazing huge!The reception staff are totally useless, who don't have a clue, we booked through, booking. Com in the uk. Our room was an executive room with lounge access. The staff on reception had to make several inquiries, although I had this confirmed in writing and on email. They finally agreed to this after the manager was called. (A lot of our time was wasted on this issue)Our room was on the top floor facing the city and pool view.The room is in need of modernisation, although was spotless.The staff at the restaurant are a credit to this hotel a big thank you to:Dharvesh, who always bought our dosa freshly cooked with fresh fruit to our table.Also big thank you to, kundan & Narinder at the bar, always bring our drinks with a smile. Karan bar manager thank you for sorting out the problems we experienced many times with the new boy sunil, who made our bar experience a misery.Concierge dharvesh, laxmi, ainesh thank you for all you help with bags.Thanks pooran, Davinder, Deepak, the guys at the lifts always happy to say hello.On the whole we enjoyed our stay as this hotel as it is close to metro station , and also close to tilak nagar market. This hotel staff(at reception) need to communicate with each other and be more professional at check in, as many people were complaining.

Room tip: Have your confirmation to hand

Date of stay: November 2017

Trip type: Travelled as a couple

Ask shar0nkaur about Piccadily Hotel

Thank shar0nkaur

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you very much for the positive comments about the hotel facilities and the services. It is indeed very heartening to know that you had a comfortable stay during your recent visit at Piccadily, New Delhi. I have addressed your concern and the inconvenience caused due to the delay in the check-in process.

I have shared your compliments with the Team members such as Kundan, Narinder, Davinder, Deepak and Dharvesh and thank you for your encouragement which will make us strive harder for exceeding the expectations of our guests.

We look forward to welcoming you back on your next visit and assure you of our best services at all times.

Warm RegardsJayesh Borkarjayesh.borkar@piccadilyhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed at this hotel as a part of group booking not by choice. The rooms are large and comfortable by 5 star standards. Breakfast spread included in the room rent was excellent and offered good choices of Indian and continental cuisine. Metro station is right in the front of the hotel and it is very convenient to cover Tourism Delhi from this hotel.On the negative side, the hotel needs serious maintenance efforts as quality of all fixtures is slipping below acceptable levels. There were issues with lifts, keys kept on getting deactivated on their own. One could see signs of wear and tear inside the room and in common areas. It seems the management has serious budgeting issues. I will probably think twice before booking room again till one can see positive reviews.

Date of stay: January 2018

Trip type: Travelled with friends

Ask BhallaPK about Piccadily Hotel

Thank BhallaPK

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for taking the time to review your experience at Piccadily, New Delhi.

I am happy to know that our spacious and well equipped room was to your liking. It is also heartening to know that you relished the Breakfast at our all day dining Restaurant. The hotel is conveniently located near the metro station offering rapid and easy access to all parts of the capital.

The shortfalls highlighted by you have been noted and my team and I area working towards addressing those gaps.

We look forward to another opportunity to regain your confidence in our product and service and hope to see you with us soon.

Warm Regards,Jayesh Borkarjayesh.borkar@piccadilyhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed at this hotel a night in dec. The hotel badly requires maintenance. Entire night AC sound was disturbing. दूर lock was not working too which they rectified later after complaining. Light in the room was not regulated based on card and rather directly connected.Could not use any facilities as had to leave early though. Breakfast was good.

Date of stay: December 2017

Trip type: Travelled on business

Ask BalancedMover about Piccadily Hotel

1 Thank BalancedMover

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for taking the time to review your experience at Piccadily, New Delhi.It is very unfortunate that your stay did not reflect the quality that you expect from us. The shortfalls highlighted by you have been noted and my team and I are working towards addressing those gaps.

Please accept our sincere apologies for the inconvenience faced during your stay with us. We hope you will treat these incidents in isolation and give us an opportunity to deliver a marked improvement in our service levels.

Warm Regards,Jayesh Borkarjayesh.borkar@piccadilyhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Piccadily Hotel is nice with nice people. I liked this hotel. trouble is about the area. Good Place, Nice People recommend to search more...it's good to be close to metro station but atmosphere of area is not good for forefingers.

Date of stay: January 2017

Trip type: Travelled with friends

Value

Location

Service

Ask Mehdi_Farrokh about Piccadily Hotel

Thank Mehdi_Farrokh

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I am happy to know that you had a comfortable stay with us and the facilities and services were to your expectation. I have shared your compliments with the Team and thank you for your encouragement which will make us strive harder for exceeding the expectations of our guests. The hotel is conveniently located near the metro station offering rapid and easy access to all parts of the capital. Thank you once again for your feedback.

Once again thank you for giving us the opportunity to serve you and we look forward to welcoming you back and assure you of our best services at all times.

Warm RegardsJayesh Borkarjayesh.borkar@piccadilyhotels.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC