Customer Service Training: The Fundamentals

Course Delivery

Course Description

The course Customer Service Training: The Fundamentals delves into the essentials of establishing a customer-centric culture. Whether you are a front-line salesperson, call centre Manager, deliver service in the field, or perform any other client-centred role, the key to business success is customer service. What is good customer service? What does your customer expect and need? How can you successfully manage difficult situations? How do you address chronic issues or deal with unexpected events? This course will give you the theory, practice, tools and tips to successfully navigate the world of customer service,

Pulling it all Together

Course Locations

Ottawa

Montreal

Toronto

Related Customer Service Training

Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. The course Managing the Customer Experience (Customer Service Training) equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course.
Training course titled Customer Service Training: Managing the Customer Experience that will allow you to hone your professional skills.

Effective customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. The course Strategies for those who care (Customer Service Training) equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course.
Training course titled Customer Service Training: Strategies for those who care that will allow you to hone your professional skills.

Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. The course Essential Skills for Service Desks (Customer Service Training) equips the service desk professional with best in class methodologies and practices in the art and science of customer service. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course.
Training course titled Customer Service Training: Essential Skills for Service Desks that will allow you to hone your professional skills.