Sidebar Search

The Sidebar Search app allows you to search your Zendesk Support for tickets, comments, users, organizations, and topics.

It offers both basic and advanced search functionality so that agents are able to quickly find information to help solve tickets more efficiently. Agents can filter their search by status conditions, assignee, and also by 'create' and 'update' date ranges. In addition, the Sidebar Search application offers search suggestions based on the ticket's subject and custom ticket fields.