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Knowledge search

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Knowledge search

You can search for knowledge articles and social Q&A questions from the knowledge
homepage using the search bar at the top of the page.

Search results include only articles and questions you are authorized to read. The
search results count does not take into consideration any security rules set for the
articles; therefore, the number of articles you could access may be lower than the
count displayed in the search results page. Documents that are attached to articles
are also listed in the search results (for those articles to which you have
access).

Note: To change how the attachments are displayed in the search results,
set the How to display attachments in Knowledge Search
Results property. Attachments can be displayed with a snippet,
link only, or not at all.

You can sort knowledge content by relevancy, most recent update, or number of views.

You can filter results using the check boxes that appear. Filtering options appear
depending on the search text.

Table 1. Filtering options

Field

Description

Type

Select if you want to view knowledge articles, social Q&A
questions, or both. This option is only available if Social Q&A
is enabled.

Knowledge Bases

Select a knowledge base to search. You can select only knowledge
bases you can access. If you do not select a specific knowledge
base, search results include articles and questions from all
knowledge bases that you can access. You can also select a knowledge
base from the choice list in the search bar.

Categories

Select one or more knowledge categories. Categories are listed
alphabetically.