To keep your Damier Azur canvas product beautiful as the years pass, we recommend following these guidelines for its care:

- Beware not to scratch or rub your product against abrasive surfaces, especially the leather trim.
- Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, etc).
- Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.
- Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.
- If your lining gets dirty or in case of superficial stains, we recommend that you wipe it with a soft and light-colored cloth.
- In order to protect your product when you are not using it, store it in the felt protective pouch provided.

Damier Azur canvas:
- Although they are easier to soil than the other canvases, Damier Azur products are easy to clean: gently wipe the coated canvas with a light and soft cloth, dampened with slightly soapy water, avoiding the leather parts.
- Avoid prolonged contact with any material that may transfer its color pigments onto the coated canvas (magazines, textiles and leathers, etc.). Any color transfer onto this light canvas is permanent.

Natural cowhide leather:
The trimmings are in natural cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, will acquire a beautiful patina.
Taking proper care of your Louis Vuitton product will allow you to fully appreciate its beauty for many years.

For any enquiries about your product, please do not hesitate to contact any Louis Vuitton store.

COMPLIMENTARY HOLIDAY SHIPPING

To receive your package by 12/23, please place your order by the following dates:

• Click on your order tracking number in your Shipping Confirmation email or go to MY ORDERS page in your MyLV account
• Orders may take 24 to 36 hours to process. Once your order has been processed you will receive an email confirmation that your order has been shipped
• All delivery standards and tracking begin begin when you receive the confirmation email

STANDARD
• Free: Complimentary for all orders
• Delivery Timing: 3-9 business days from the time you receive shipping confirmation email
• Exceptions:
- If a standard order is placed over the weekend, the earliest it will ship is Monday
- Standard service is not available to Nunavut, Northwest Territories and Yukon
- Remote addresses may require additional delivery time
- Additional validation may be required for all orders and can delay delivery

EXPRESS
• Free: $15 CAD for all orders under $3,000 CAD | Complimentary for orders $3,000 and above
• Delivery Timing: Please allow 3-9 business days from the time you receive shipping confirmation email
• Exceptions:
- If an order is placed on Friday or over the weekend, the earliest it will ship is Monday
- Remote addresses may require additional delivery time
- Fragrance purchases are only able to ship standard delivery due to special handling
- Additional validation may be required for all orders and can delay delivery

MON MONOGRAM & MON DAMIER GRAPHITE
• Free: Complimentary Standard Shipping
• Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the shipping confirmation email
• Exceptions: Express delivery is not available. Additional validation may be required for all orders and can delay delivery

FRAGRANCE
• Please allow an additional day of processing for all bottle engraving orders
• Fragrance purchases are only able to ship standard delivery due to special handling

TAMBOUR HORIZON WATCHES
• Additional delivery time may be required
• Express, Overnight & Collect in Store delivery options are not currently available

COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores

• Free: Complimentary for all orders
• Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 3-5 business days
• Exceptions: Collect in Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE
• Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
• Collecting yourself you need:
(A) Original method of payment or PayPal confirmation
(B) Government issued photo identification
(C) Confirmation email
• Representative needs:
(A) Original method of payment or PayPal confirmation
(B) Purchaser’s government issued photo identification
(C) Representative’s government issued photo identification
(D) Confirmation email

• Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear

• If you do not collect your order: Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items)

SIGNATURES REQUIRED

Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.

The above processing and delivery costs are for merchandise pictured and described on ca.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect Canadian currency. The final total of your order as visible on the Review page of the order checkout is your total inclusive of all taxes and duties. You are not responsible for any additional duties. All orders will be shipped with UPS.

COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select stores.

If placed before 12pm ET, your order will be delivered in three business days, unless additional validation is required. You will be notified via email and SMS when your order is ready for collection.
Please be prepared to present the following when picking up your order: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; and (C) the order confirmation email.
If you send an authorized representative to pick up your order, they will be required to present the following: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; (C) your order confirmation email; (D) a government issued photo identification for the representative.
Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items).

PAYMENT

Payments are accepted via credit card, debit card or PayPal with a valid Canadian billing and shipping address. Accepted credit cards are Visa, American Express, Mastercard, and Discover.

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

RETURNS & EXCHANGES

All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition and accompanied by the original or gift receipt.

HOLIDAY RETURNS POLICY

Merchandise purchased between November 24th, 2017 and December 15th, 2017 may be exchanged or returned until January 15th, 2018 for gift card if value is less than $10,000 or credit note if value is greater than $10,000. Merchandise may be returned for a full refund (except for watches and jewelry) within thirty (30) days of the original purchase date when accompanied by the original sales receipt.

Returns to our Online Store:

• Merchandise may be exchanged within one (1) month of the original purchase date, or may be returned for a full refund (except personalized items and Watches & Jewelry) within fourteen (14) days of the original purchase date.

Returns to a Louis Vuitton Store:

• Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date to any Louis Vuitton store or may be returned for a full refund (excluding locations in leased department stores) within fourteen (14) days of the original purchase date (except personalized items and Watches & Jewelry). When returning to a Louis Vuitton store, PayPal purchases may only be exchanged or returned for store credit within one (1) month of the original purchase date. Please visit http://ca.louisvuitton.com/eng-ca/stores to locate a store near you.

For perfume returns the crystal wrapping must remain sealed and not tampered with for an exchange, store credit or refund to be accepted.

Watches & Jewelry may only be returned at watch/jewelry boutiques for exchange or store credit only. When returning watches or jewelry, the customer must bring back the complete product, including the packaging, instructions leaflets (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

All personalized items are final sale and cannot be returned or exchanged.

A refund may only be made in the same currency country as the original purchase. In addition to the foregoing, you may have additional cancellation rights under the law applicable to your purchase.

To make a return or exchange by mail to our Online Store, please follow the instructions below:
• Please contact us at 1.866.VUITTON (1.866.884.8866) or tweet @LVServices to initiate your return or exchange and receive a return authorization number.
• Complete the Return Voucher you received and kindly include it in your package, along with the original or gift receipt.
• Our Client Services specialists will offer you the following shipping options:
­ Receive via email a complimentary FedEx return label. A transparent envelope is included with your order, insert your complimentary return label inside the envelope and adhere it to the top of your sealed box. With this label you may drop your package at any FedEx Office location for complimentary return.
­ Additionally, we offer the option for our Client Services to schedule a pick up at your home or office, or to provide the phone number for you to schedule a pickup when it is most convenient for you. In order to utilize the pickup option you must be available to hand over your parcel to the FedEx driver any time during the pickup window. Louis Vuitton accepts no responsibility for parcels left unattended for pickup.
­ You may ship your exchange via any other shipping method of your choice to the address indicated on the return voucher. However, should you choose not to use Louis Vuitton's label and ship via a different carrier, Louis Vuitton cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.