IMPORTANT NOTICES

Changes to our fees

Starting January 22, 2018, changes will be made to the fees for our personal banking solutions. These changes will result in updates to our Fee Guide. These changes will result in updates to our Fee Guide. The new version of this document will be available at nbc.ca and at our branches as of January 22, 2018.

Please consult the sections below for further details.

Changes to our banking fees

New fees

Account handling (paper statement and passbook) fees will now apply, regardless of the account balance:

The following changes will apply to the banking packages and programs: Accessible, Direct Access, AccessPlus, Virtuoso®, Direct Access+, UniFeeTM, UniFee+, ClickStudent® and Perspective

Until January 21, 2018

As of January 22, 2018

Discount on flat monthly fee

OVATION®, 13 Gold Credit Card card holder

50% off (max. $5.00/month)

No discount

As of May 2018, bills paid online will be processed as transactions made through our new ABMs:

Until end of April 2018

As of May 2018

Online bill payment

Up to 5 bills can be paid in the same transaction

Each bill paid will count as a single transaction

Changes to our financial packages

The following changes will apply to the financial packages:

Wealth management

Health sciences specialists and students

Healthcare professionals and students

Business professionals and students: lawyers, notaries, CPA accountants (CA, CGA and CMA) and graduates of HEC Montreal and Rotman School Toronto

Nurses, registered practical nurses and nursing students

Engineers, engineering graduates and engineering students

Student and Young Professional Package

Until January 21, 2018

As of January 22, 2018

Transactions

Sending an Interac® e-Transfer 4

$1.00/transfer

Free

Other services

Personalized cheques (shipping fees and taxes not included)

200 cheques per year up to an unlimited number included (based on the financial package)

First order of 100 cheques included

Gold and Crescendo (Private Banking)

Offer for Newcomers

Made-to-Measure Financial Package

National Bank All-In-One BankingTM

Until January 21, 2018

As of January 22, 2018

Transactions

Sending an Interac e-Transfer4

$1.00/transfer

Free

Changes to our banking packages

Our banking packages will change on January 22, 2018:

Starting January 22, 2018, changes will be made to the fees for our personal banking solutions.

Below is a reminder of our four main packages as well as the changes being made.

THE MINIMALISTTM

AccessibleUntil January 21, 2018

The Minimalist
As ofJanuary 22, 2018

Number of monthly transactions included 1

12 transactions including
2 branch transactions

Transactions2

Client Card purchase

Included

Withdrawal, transfer 3, withdrawal for bill payment

Included

Sending an Interac® e-Transfer4

$1.00/transfer

Free

Cheque, pre-authorized debit

Included

Branch transactions

Withdrawal, transfer, withdrawal for bill payment

2 included

Bill payment service

$2.00/bill

Other services

Online statement or statement sent by mail

Free

Passbook5 (if applicable)

$2.50/month/account

List of transactions at ABMs

Each

Flat fee

$0.75

$1.00/month

Free

Fees

Flat monthly fee for transactions included in the package

$3.95
Flat monthly fee regardless of the account balance

No fees for young people aged 0-17, students aged 18-246, seniors aged 65 and over7 or beneficiaries (aged 18 and over) of a Registered Disability Savings Plan 8.

THE MODESTTM

Direct Access
Until January 21, 2018

The Modest
As of January 22, 2018

Number of monthly transactions included

22 transactions

30 transactions

Transactions2

Client Card purchase

Included

Withdrawal, transfer3, withdrawal for bill payment

Included

Sending an Interac e-Transfer4

$1.00/transfer

Free

Cheque, pre-authorized debit

Included

Branch transactions

Withdrawal, transfer, withdrawal for bill payment

$1.50/transaction

Bill payment service

$2.00/bill

Other services

Online statement

Free

Statement sent by mail or passbook 5 (if applicable)

$2.50/month/account

Fees

Flat monthly fee for transactions included in the package

$8.25

$9.95

Discount on flat monthly fee 9

Young people aged 0–17

N/A

$9.95 discount

Students aged 18–24 10

N/A

$9.95 discount

Clients aged 60 or older

N/A

$5.00 discount

Minimum monthly account balance to have flat monthly fee waived

$2,500

$3,000

THE CONNECTEDTM

AccessPlus
Until January 21, 2018

The Connected
As of January 22, 2018

Number of monthly transactions included 1

Unlimited transactions

Transactions2

Client Card purchase

Included

Withdrawal, transfer 3, withdrawal for bill payment

Included

Sending an Interac e-Transfer 4

$1.00/transfer

Free

Cheque, pre-authorized debit

Included

Branch transactions

Withdrawal, transfer, withdrawal for bill payment

$1.50/transaction

Bill payment service

$2.00/bill

Other services

Online statement

Free

Statement sent by mail or passbook5 (if applicable)

$2.50/month/account

List of transactions at ABMs

Free

Fees

Flat monthly fee for transactions included in the package

$14.25

$14.95

Discount on flat monthly fee9

Young people aged 0–17

N/A

$9.95 discount

Students aged 18–24 10

N/A

$9.95 discount

Clients aged 60 or older

$5.00 discount

Minimum monthly account balance to have flat monthly fee waived

N/A

$4,500

Other advantages

Cashback on the annual fees for a National Bank Mastercard®credit card11

No cashback

Cashback of up to $30.00

THE TOTALTM

Virtuoso
Until January 21, 2018

The Total
As of January 22, 2018

Number of monthly transactions included 1

Unlimited transactions

Transactions2

Client Card purchase

Included

Withdrawal, transfer3, withdrawal for bill payment

Included

Sending an Interac e-Transfer 4

$1.00/transfer

Free

Cheque, pre-authorized debit

Included

Branch transactions

Withdrawal, transfer, withdrawal for bill payment

Included

Bill payment service

Included

Other services

Integrated line of credit12

Included

Online statement

Free

Statement sent by mail or passbook 5(if applicable)

Free

$2.50/month/ account

List of transactions at ABMs

Free

100 personalized cheques

Free (shipping fees and taxes not included)

Use of the Interac network (ABM)

$0.50 discount on withdrawals

Free

Use of the CIRRUS® network (ABM)

$4.00

Free

Overdraft protection

Free

Bank drafts in CAD or foreign currency

Free

Purchase or sale of paper money in a foreign currency

Free

Automatic transfer carried out by National Bank at your request

Free

Fees

Flat monthly fee for transactions included in the package

$24.95

$25.95

Rabais spécifiques sur les frais mensuels9

Young people aged 0–17

N/A

$9.95 discount

Students aged 18–24 10

N/A

$9.95 discount

Clients aged 60 or older

$5.00 discount

Minimum monthly account balance to have flat monthly fee waived

$5,000

$6,000

Other advantages

Cashback on the annual fees for a National Bank Mastercard credit card 11

No cashback

Cashback of up to $150.00

Safety deposit box

$5.00 discount on the annual cost

Removal of certain banking packages and programs

Additionally, on January 22, 2018, some packages and financial programs be removed from our range of solutions. Starting March 18, 2018, they will be replaced by one of our main packages.

Below is the list of our actual packages, followed by the ones that will replace them. Each current package will automatically be switched to the most similar main package.

12 packages that will be removed

4 main packages

First Step

The Minimalist®
(was Accessible)

CoolCash

ClickStudent

The Modest®
(was Direct Access)

Perspective

Direct Access+

UniFee®

i.d.

UniFee +

The Connected®
(was AccesPlus)

NatPlus®

The Total®
(was Virtuoso)

Do you want to see our complete offer or choose another package?

Use our comparison tool to compare all our packages and find the one that best suits you. (please use the browser Internet Explorer)

As of January 22, 2018, you may choose another package through our online services or by contacting your advisor. Use our branch locator to find one that’s near you.

Call 1-888-483-5628 anytime to talk to one of our Customer Service agents.

Amendments to the contract governing personal deposit and investment accounts

We have reworked our contract governing personal deposit and investment accounts to make it more clear and concise. We have also made some changes and introduced new elements in keeping with our new financial services approach.

The amended contract will come into effect on January 22, 2018. It replaces all previous versions of the General Information and Agreement Governing Investment, Transaction and Margin Accounts.

Why did your fees change?

We regularly update our products and services. It's an opportunity to improve our offering and ensure it is aligned with our transition to e-channels. As part of this process, we may need to adjust our fees to maintain the quality of our products and services.

Will there be a fee for Interac® e-Transfers?

Starting January 22, Interac e-Transfers will be included with all of our banking packages (see the list above or the Personal Banking Solutions document). The current fee is $1 per Interac e-Transfer, in addition to the standard fee per transaction. Fees may apply if you exceed the transaction limit for your package or if you do not have a package.

What happens on January 22, 2018?

The changes listed in our “Important Notices” section come into effect on January 22, 2018. This includes changes to our pricing (fees and packages) and the contract governing deposit accounts and personal investment accounts.

What happens on March 18, 2018?

On March 18, 2018, certain banking packages will be automatically replaced with one of our main packages. A notice was sent to clients affected by these changes. If you didn't receive a notice, visit a branch or talk to your advisor for more details. You can contact your advisor or make an appointment with them online.

Will there be changes to all packages?

Yes, all of our packages are changing. Use the interactive tool (please use the browser Internet Explorer) to see what's new.

How can I compare the old packages with the new ones?

Use the interactive tool (please use the browser Internet Explorer) to compare all of the packages.

What happens when my package is discontinued?

On March 18, 2018, your package will automatically be replaced with the one that is most similar to what you have now. Open the interactive tool (please use the browser Internet Explorer) and select your current package from the left-hand column to see your new package to the right.

I'm not satisfied with the new package I've been offered. How do I change it?

Compare packages using the interactive tool (please use the browser Internet Explorer) to find the one that meets your needs. Starting January 22, you will be able to change your package online or by speaking with an advisor at a branch or over the phone.

When can I replace my package with one of the four main ones?

After January 22, 2018, you will be able to change your package through our online and mobile banking services, by visiting a branch or by calling Customer Service.

How can I change my package online?

Sign into our online or mobile banking services, select your account and click "Sign up or change your banking package" Find this option by following the steps below.

From the web:

1. Sign into your account

2. In the top menu, click “Online Applications"

3. In the first section “Bank accounts and Packages”, click “sign up or change your banking package”

Where can I find out more and sign up for one of the new packages?

View our current and future main packages in the Personal Banking Solutions document or the information above. You can sign up for any of our packages online or at a branch starting January 22, 2018. After this date, there will be more information available on our website and in our pricing guide. Until then, you can sign up for a similar package that will be replaced on January 22, 2018.

1 When transactions are indicated as being included, they are included as long as the maximum number of transactions included in the package has not been reached. Any transaction over the maximum as well as any transaction or service that is not indicated in the above table but for which our fee guide sets out fees will be charged based on the applicable pricing for your account or based on the general pricing set out in the “Breakdown of Service Charges” section.

2 Transactions completed without a teller, including transactions at an ABM or merchant, online and mobile transactions, etc.

3 The term “transfer” includes transfers between accounts, transfers between individuals and Interac e-Transfers.

4 Fees apply to the Interac e-Transfer itself (see note 3 above) if you exceed the number of transactions included in your package or if you do not have a package.

5 The passbook option is no longer available.

6 No fees upon presentation of identity documents (proof of age) and proof of full-time student status (proof of registration, course schedule or transcripts). To continue benefiting from no-fee banking, the package is validated annually by presenting the above documents.

7 No fees upon presentation of proof of eligibility for the Guaranteed Income Supplement.

8 No fees upon presentation of proof of eligibility for an RDSP.

9 Discounts are applied upon presentation of supporting documents.

10 The discount is for full-time students, aged 18 to 24 inclusively, attending a post-secondary institution, upon presentation of identity documents (proof of age) and proof of full-time student status (proof of registration, course schedule or transcripts). Only for individual account holders. The package is validated annually by presenting the above documents.

11 The cashback on the annual fees for a National Bank Mastercard credit card can only be applied one time, at enrolment.

12 This line of credit is subject to credit approval by National Bank of Canada.

This package does not waive interest charges.

13 The discount is only for clients who already hold an OVATION Gold credit card.

TM NATIONAL BANK ALL-IN-ONE BANKING, UNIFEE, THE MINIMALIST, THE MODEST, THE CONNECTED and THE TOTAL are trademarks of National Bank of Canada.

® FIRST STEP, COOLCASH, CLICKSTUDENT, NATPLUS, VIRTUOSO and OVATION are registered trademarks of National Bank of Canada.

® MASTERCARD and CIRRUS are registered trademarks of Mastercard International Inc. National Bank of Canada is an authorized user.