Are delivery costs included?

What should I do if the product is damaged?

Please contact Customer Services, Toll Free on 1-888 866 8070 or email: customer.service@kalokids.com.In most cases we can avoid the need for you or your customer to return the products to us by receiving a photograph of the damage/s.

If products are damaged in delivery this should be reported to the carrier and us within 24 hours of receiving the goods.

What happens if I order the wrong product?

Please contact Customer Services, Toll Free on 1-888 866 8070 or email: customer.service@kalokids.com and we will arrange to collect the product/s, please ensure they are returned in the original packaging and sealed securely.We will charge a restocking fee of $25 plus 25% of the price of goods returned to cover the costs of administration and shipping.

If goods are returned damaged or not in their original packaging they will be retained for 14 days and the customer will be given the option to collect the goods. After this time the goods will be destroyed. The handling charge will still apply.