Product Details

Vendor Details

NetSuite

www.netsuite.com

Founded 1998

United States

About NetSuite

NetSuite is the world's #1 cloud accounting solution, providing a unified platform to streamline back-office processes to areas like CRM, inventory, and ecommerce. NetSuite empowers businesses of all sizes and industries to optimize financial close, reduce IT costs, and eliminate operational inefficiencies with our built-in business intelligence, reporting, and real-time visibility -- allowing you to focus on key, revenue-generating decisions, rather than worry about your back-end systems.

NetSuite Reviews
Recently Reviewed!

After you climb a steep learning curve, NetSuite is incredibly powerful.

Jan 09, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Cons: NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Overall: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

a NetSuite view from the perspective of a user and partner

Nov 07, 2017

Martin K.

Used the software for: 2+ years

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: multi anything:
- multi tennancy
- multi currency
- multi language
absolute flexibilty / release secure customisation
ALL in ONE product for ALL industries *** real/public CLOUD
- Accounting
- financials
- controlling
- reporting
- KPIs
Billing
- recurring billing
Payments
- SEPA
- bank reconciliation
- credit card statement import
- ERP
- LEAD to CASH process
- PROCUREMENT to PAY process
- inventory
Project management
eCommerce
ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients
HUNDREDS of PARTNERS worldwide
Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.
interface / API / development plattform "in the cloud"
Whatever is not fully included so far can be "attached" e.g.
global HR
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.
same with PAYROLE
and BI
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best
and eCommerce
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.
Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Cons: Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.
Not as "chique" as "best of bread" solutions
The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Full Featured Cloud Based Solution

Feb 24, 2016

Verified Reviewer

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

3
/
5

Customer Support

4
/
5

Value for Money

Comments: Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Pros: Easy to use.
Can be set-up and running in a short time-frame (90 to 120 days).
Good, proven implementation method that essentially is done with remote support via web-ex sessions.
Full featured dashboard with short-cuts
Email alerts to keep you informed of key data changes or approvals needed
Web storefront
Very easy to customize or configure to meet your business needs
Robust reporting
Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records.
Always updated to latest version (version updates twice year)
Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system.
Great online training tools

Cons: Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed.
Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times.
Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

NetSuite - Robust and customizable, but everything is an add-on.

Dec 13, 2018

Connie V.

IT Project Analyst

Hospital & Health Care, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's a reliable, secure, and easily accessible cloud service. The platform is robust, and has highly customization forms and reporting, as well as a a lot of integration potential.

Cons: The software is very expensive, and a lot of times, you will need to do heavy customization to have it fit your needs. You will need at least one full time staff on hand to manage the software as an administrator, and the training is very expensive as well. Most advanced features are an add-on, and are not cheap either. While robust, this software isn't ideal for smaller businesses because of its price tag.

Once you get the software up and running, it is very easy to maintain. However, implementation can be difficult, and success varies with the amount of customization you may need. NetSuite professional services, who offers customization build outs, generally leaves a lot to be desired. Most of their professional services providers were off-shore, and at times difficult to communicate with.

Overall: NetSuite is a robust ERP system that I would generally recommend for medium to larger businesses. If you can get past the implementation phase, it is generally very easy to maintain. If you need a lot of customization for your business processes, be prepared to manage and test the customization extensively, as there are lots of nuances that can be missed during the testing phases that can prove very difficult later to fix when additional workflows or scripts are in place.

Not for the feint of heart but very powerful

Apr 12, 2017

Kent K.

Consultant

Self-employed

Used the software for: 2+ years

Source: Capterra

4/5

Overall

1
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Power and flexibility.

Cons: Complex.

Overall: If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.

I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.

All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.

If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Recommendations to other buyers: Best to have a consultant or NetSuite partner help you with the implementation.

NetSuite is the best accounting/program out there!!

Jun 27, 2017

Bethanne A.

Accounting Specialist

Facilities Services, 501-1000 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Cons: It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Overall: Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Aug 22, 2017

Patrick M.

Senior System Admin

Wholesale, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

Cons: Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.

Overall: Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.

Everything in one place

Jan 05, 2017

Jeremy S.

Manager of Analytics

Computer Software, 201-500 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.

Cons: The search constraints don't allow for too many layers in a single search. Case reports cant look into invoice pricing as the invoices are on the customer. A customer search can se that, but if you are starting with case parameters to understand a product profit margin from support, it requires some cross referencing in excel.

Overall: Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often).

Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved.

Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.

Controller at Non-Profit Legal Service Provider

Dec 07, 2018

Aaron O.

Controller

Legal Services, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly software!!! Great for custom reporting and searches, able to import payroll in a few minutes, drill down feature, web-based you can use anywhere and open multiple windows at the same time. The ability to scan in AP backup which saves space and time on billing and audits, recent activity allows you to find what you did last quickly, dashboard can be customized to specific users - shows key performance indicators such as bank balances, sales & expense versus other periods. There are workflows to automate task such as vendor approvals, customer service and all NetSuite employees are very friendly and extremely helpful. Also being a non-profit, NetSuite employees volunteer their time with through Pro Bono projects - we have used this three times with great results.

Cons: Any hurdles or issues that i have had were solved by reaching out to NetSuite. One year I was having difficulty printing 1099's but customer service helped get me on track.

Overall: We have used NetSuite for two years now. The Software saves us lots of time and makes our job easier.

From Sage to Netsuite

Aug 16, 2018

David S.

General Manager

Wholesale, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of use as well as the lack of a batch system. We came from Sage 300 which feels very antiquated compared to Netsuite. The UI just felt very dated and it was not user friendly at all. If you found a prior mistake after that day then you might as well have found a work around because getting it reconciled was a nightmare. With Netsuite the system is intuitive enough that it can retro almost any issue that you find today back to whatever date it needs to be adjusted with little to no issue. I also like the openness of the system, there is no need to pay someone hundreds of dollars just to modify a form it is super easy to do on your own.

Cons: I love that there is a suite answers form for quick answers but sometimes they can be more confusing than anything. Maybe add some videos demoing what to do rather than just text based support. Implementation of some aspects were also a little less than stellar.

Overall: Overall everyone at my company is very excited to have finally found a system like netsuite and are overall satisfied with your experience thus far.

NetSuite Intergration Review

Apr 14, 2017

Vee M.

QA Software Analyst

Building Materials, 5001-10,000 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Pros: The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Cons: Like I stated before the most used pages are hidden in the menus.

Overall: To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.

Recommendations to other buyers: Be prepared to custom develop your own webpages to make a lot of complicated legacy items work with NetSuite. If you just think transferring your data to NetSuite and think it will work out of the box then your in a big surprise. Overall NetSuite is a great product for a small to mid-level ERP system.

Ive used NetSuite for 8 years and couldn't do with out it

May 07, 2018

Robert S.

Dir, Professional Services

Information Technology and Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.

Cons: The search function is too complicated. if one letter is off I cannot get the proper search. It needs to be simplified. It crates a time problem for me each time I attempt a search. Also I would like for a link from the incoming phone calls to pull up a record of the caller. This would be an outstanding feature and save time and I could be more responsive when receiving a call.

Overall: Couldn't operate without it

Use standard capability and where possible buy off the shelf add-ons that integrate.

Feb 20, 2018

Bart G.

S&M Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

Cons: We were very early adopters of NetSuite and as such we're forced in the beginning to custom develop much of the capability we needed simply because NS hadn't yet created it. Over the years we've become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

Great ERP

Jul 13, 2018

Alvaro I.

Director of Web Development

Internet, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Very Robust and Fully customizable

- Have an API and so connect with third party and other tools you use internally can be definitely doable.

- Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries

- Have great tools for making reports

The support have been great the last 2 or 3 times I used it.

Cons: - Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow.

- The UI looks old, but does what you need.

- The documentation is really heavy and sometimes is hard to find things there.

Overall: Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

All the bells and whistles!

Aug 16, 2018

Desiree H.

Lead Accountant

Retail, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how easy it is to navigate. If you want to know what makes up any sort of balance, you can usually just click on that balance and it will give you all the details behind it, I just this week found a detailed aging report so our year end journal entries are so much easier than our prior system. I love how it's exactly like a website with so many useful links. I often find myself with 20 tabs open at the end of a day without even realizing it.

Cons: When it goes offline it can be tricky. Sometimes if you don't allow it enough time to finish loading, it will ignore what you have changed. That said, that's true of pretty much any website.

Overall: Efficiency is our number one goal. We don't have to come up with band aid approaches like our old system. Our company was far too big for what they offered and they were not built with retail inventory in mind. We have real time inventory now and that's so exciting!

User from a Fin-tech Company

Aug 16, 2018

Nisitesh B.

NetSuite Admin/Developer

Financial Services, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Accounting, Ease of data handling.

Ease with which other softwares can be integrated with NetSuite

Cons: No proxy logins for admins to check dashboards published.

How standard records are viewed differently in each place. Ex: Contacts are a separate record if you are running a search but they are under relationships in Csv imports which is inconsistent. So are sales Orders which come under transactions.

No way to search for 3rd connection transactions or records. Example: No way to search for a opportunity from which a sales order was created.

Overall: There are some very good positives but as others cloud services are offering much more flexible functioning, NetSuite needs to improve and upgrade with much faster pace than it is doing now

The best cloud ERP you can find

Jun 15, 2017

Demis E.

VP of Product & Engineering

Information Technology and Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

Cons: When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.

Overall: Best ratio of features and price on an ERP.

Great CRM and Ecommerce Tool

Oct 31, 2018

Tara H.

Marketing Coordinator & Corporate Social Responsibility Officer

Retail, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It wasn't until I used a different software for CRM, Inventory, and reporting that I missed using NetSuite. It was simple to have different roles and permissions for departments like marketing, finance, operations. The reporting was easy to set-up daily/weekly/monthly reports and have them emailed straight to your inbox. It also made it a breeze to find invoice amounts and analyze the marketing budget spend each month.

Cons: It is hard to get up to speed with NetSuite at first. But once you understand the basic framework, you can navigate around with intermediate understanding and do well.

Too Complicated for Daily Use

Jul 08, 2015

Verified Reviewer

Environmental Services, 11-50 employees

Review is based on a free trial

Source: GetApp

2/5

Overall

1
/
5

Ease of Use

4
/
5

Customer Support

3
/
5

Value for Money

Comments: Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pros: Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Cons: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

NetSuite a feature rich enterprise software

Aug 16, 2018

Connor A.

Web Developer

Wholesale, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite as a whole offers a lot of great tools. It is the all in one package. With NetSuite you a top of the line ERP, e-commerce website, and a CRM. NetSuite is really good about staying on top of the market and pushes out new updates every six months.

Cons: There is a lot of short comings with the e-commerce side of NetSuite. Overall it is a decent platform for e-commerce however, there are better options on the market that offer more feature.

Overall: NetSuite helps our company manage our inventory, purchase, and sales orders with ease. And with it having everything within one software it makes it so you dint have to worry about any 3rd party integrations for additional platforms.

A great tool but not a solution

Mar 12, 2017

Angelo A.

Business Improvement Leader

Food & Beverages, 11-50 employees

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation.
We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale).
It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.

Pros: Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources.
Huge range of apps / partners can be used to establish exactly what your business needs.

Cons: You need access to specialist capabilities for a really effective implementation. Don't rely on their professional services unless you have very deep pockets.
Customer service support is fine for simple issues and questions; usually good technical understanding but have trouble translating that into operational context. I've developed a fairly deep understanding of the entire suite excluding accounting. Helps me engage directly with the professional services and development people when working up solutions.

Strong Small to Mid-size Business All-in-One Productivity Suite

Mar 04, 2016

Matt V.

Systems Analyst and Netsuite Administrator

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Customer Support

Comments: Pros: Customization. For me, this is, by far, the biggest pro for Netsuite. Nearly every aspect of Netsuite can be customized, including forms, fields, and entities, along with actions, workflows, behaviors, and reporting. Other pros include very robust API/Web Services capabilities for integration to other software (even in-house and built from scratch), excellent revenue recognition engine for subscription-based and project-based revenue, and built-in 3rd party functionality such as credit card processing (up to Level III P-card), email marketing, and webstores. The all-in-one aspect is great for those who dont need a industry leader like SalesForce for CRM and Marketo for marketing, and having all of these on one platform ensures data integrity and rules-based transactions. Many 3rd party integrations with NetSuite to cover just about any need that cannot be handled on the platform. Plenty of consultants who can provide assistance, if needed.

Cons: Customization can be tricky if not properly planned and tested. Make sure modifications to behaviors and actions are well planned and thoroughly tested prior to going live. Reporting is not very strong - we have had to purchase a Business Intelligence tool to provide more robust reporting for items such as cash and billing forecasting as well as budget/actual/forecast scenarios. The basic procurement module is very bare-bones so any customization such as multiple approval paths based on department/item will require a 3rd party integration or custom scripting/workflows. Standard support is OK but can be slow so an upgrade to Gold support is recommended.

Overall, this is a great choice for small to mid-sized companies who are looking for value in their productivity suite and need the ability to handle growth and expansion. Since so much of the system can be customized it can really be tailored to the specific business model needed.

Great flexibility

Nov 16, 2018

Verified Reviewer

Computer Software, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite's biggest pro is that you can customize just about everything you want - either through native tools or via scripting. You can make the ERP your own and make it work just the way you want in order to run your business as efficiently as possible.

Cons: Their Support isn't always the best. They try their best, but a lot of the time you may know more than the support team you end up working with.

Overall: Overall NetSuite is great. You can tweak it to work just the way you want without too much trouble. They have room to improve both in Performance/Stability and in providing more knowledgeable support reps for working on your support tickets.

NetSuite - 3 years of use

Aug 16, 2018

Verified Reviewer

Accounting, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about NetSuite is how flexible of a platform it is. I like to use the term "modular". I also have to mention the fact that the software is hosted in the cloud, allowing for ease of access from practically anywhere in the world, and safety of data.

Cons: This one is a trade off, but because of the fact that NetSuite is hosted in the cloud, that can mean periods of downtime or a bottleneck of bandwidth, however I have experienced this only in very rare circumstances.

Overall: I have enjoyed the flexibility and ease of use that NetSuite provides over the 3 years that I have interfaced with the software.

NetSuite Review

Nov 29, 2018

Verified Reviewer

Computer Software, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite made my job easy. With the options to automate a lot of tasks, NetSuite made the month end process a breeze. From bank reconciliations to rev rec, NetSuite makes is so that you can spend less time in the weeds and do a more high level analysis. Their user interface is also very easy to navigate and use.

Cons: With our company, there were a lot of customization that needed to be done. At times, there was no good way to do these customizations in NetSuite, so we had to do some work-arounds.

Overall: NetSuite made it easy for us to customize the system to be used the way our business needed it to be. The user interface helps the user to easily get around the system too. While automating most tasks and having our financial data in the cloud, allows us to do our work wherever we are at.

Great ERP System

Aug 16, 2018

Kirthiga T.

Sr. Business System Analyst

Banking, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite is a cloud based and can access anywhere , anytime.

The customization and reporting is very easy and non-tech person also can do it in the User Interface.

Cons: Still need to enhance few features in MRP to become a grate tool for MRP. For example getting pending cost STD cost for the item, filtering by Manufacturer tariff , displaying the STD cost on the item record.

Overall: NetSuite gave as an opportunity to run the whole business in one system since it has CRM, financial, ERP and case management modules.

All our department is one system and it makes us more efficient and transparent across all cross functional area.

The Next Level to Accounting

Aug 16, 2018

Daanish A.

Accounting Manager

Real Estate, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Easy Implementation and transition from a different accounting system

- Constantly adding new features/updates

- Customer Support that really knows the system

- Easily integrates with other systems (unlike QB and Yardi)

- Overall easy to use even for first time users

Cons: - The PO system could be more robust

- Some transaction records like Checks/Deposits have limited customization (it is already on Netsuite's radar and they're working on it)

- The basic setup isn't ideal for a Real Estate type business but the workaround is to use the Projects module

I use this software daily. I have 3 years of experience with NetSuite and it is by-far the easiest.

May 30, 2018

Dillon D.

Warehouse Technician

Warehousing, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Functionally. It is very easy to create and edit Purchase/Sales orders. It is even easier to keep track of customer information and past orders. Netsuite also allows us to search by serial number, showing us exactly where that item is located in our warehouse.

Cons: Sometimes the editable fields we have on our board do not update. I find myself going back through my orders and updating pick status' again, along with Warehouse alerts. A minor con, but one that could be fixed in the future.

Overall: This software is great for a medium sized company

NetSuite is great for all functions of account management. I used it as a tool in dental sales.

Jun 12, 2018

Verified Reviewer

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Pros: NetSuite lists and reports are very easy to build out. I used it to track leads, prospects, and customers to ensure each account was going through the sales process as efficiently as possible. You can track accounts by any measure such as "last contacted", "sales rep", "state" etc. This made it extremely easy to develop lists for all kinds of reasons such as sales trips to a specific area, what prospects needed to be contacted, and progress made towards sales goals.

Cons: A big con with NetSuite was its inability to sync with Gmail. You had to copy and paste any correspondence with prospects and customers into NetSuite which obviously takes time out of our day.

NetSuite in Non Traditional Use

Aug 16, 2018

Cateline I.

Business Development Specialist

Government Relations, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite has the option of many searches, as well has having a broad umbrella of coverage to assist with things such as accounting all the way through account updates.

Cons: The way it was implemented in the company is not how NetSuite should have been used. It was started as accounting and turned to a CRM without proper cleaning and updates or training, causing glitches and headaches.

Overall: I have used NetSuite at two separate jobs. The first, NetSuite was a clearer use. The second, not so much. Overall, with the reliance on the system, any down time in business hours is costly to productivity and correcting data can be difficult with many require boxes that are redundant. Again, this is mostly implementation of a system in a way it was on intended to be used in.

Netsuite works great!

Oct 09, 2018

Verified Reviewer

Consumer Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I love about Netsuite is that everything is just in one place... its also very user friendly.There's a lot of 3rd party add ons that you can use well.Netsuite is easy to use and accessible anywhere by this tool. It's Very helpful and you can add and customize a lot for reports.

Cons: If there's one thing I don't like about Nesuite is that the functionality is slow and it freezes usually takes a few moments to load.I just wish it will be a little bit faster but no other main issues I can think of.

Netsuite is one of those systems where you have a love and hate relationship.

Oct 03, 2017

Rifat A.

Data Analyst

Telecommunications, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The quoting system is a really simple and easy feature. It easily lists all the information needed such as items, prices, terms, and etc. It is pretty easy to run reports on too.

Cons: Trying to troubleshoot an issue or getting a hold of their support is really strenuous. In order to submit a ticket with them, you need to login via browser. If Netsuite is unable to be accessed via browser due to system down or other issues, you are basically out of luck.

Overall: The ability to create customized reports based on the connecting feature of Netsuite.

Get the Training, Not Entirely Intuitive

Aug 16, 2018

Danielle B.

Billing & Collections Administrator

Legal Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Many functions, modules and dashboards to support various accounting and project management needs.

Cons: It's not an entirely intuitive software, there are many modules and safety features that are not entirely obvious in usage.

Overall: I've worked with NetSuite for about 3-4 years now, while I've become more acclimated to it, it's not entirely as intuitive as previous software I've used such as MAS 90 or Quickbooks, but that's not to say it's not a great software, I just think users need to also invest in training on how to use the software, which of course in turn means more money.

excellent functionality, but clunky UI and prices

Aug 01, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: First, I think this software is one of the most robust ERP systems out there - it was heavily customizable for all our needs, especially analyzing the financial statements and using the search/query features. In addition, I found the customer service to be top notch. They were extremely responsive and helpful with our specific needs.

Finally, I think the the dashboard screen was helpful as an overview of the company and easy access to changes to be made.

Cons: While this is not about the software, Oracle has been hiking up prices for the past few years, to the point that it's gotten costly. It might be a relevant barrier for smaller companies. However, otherwise, I think the software itself requires a lot of training to use. In addition, integration with legacy software isn't as smooth as I would've liked.

A+ for NetSuite

Aug 31, 2018

Verified Reviewer

Consumer Goods, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Integration with different tools in the market via API is not a problem. I've used several ERP/CRM tools available in the market with different companies I've worked in and I can say that NetSuite is the most flexible I've used so far.

Cons: It takes a little getting used to but when set-up correctly and with daily use, you will get the hang of it. We've also experienced quite a few technical issues with NetSuite but I think that's almost always the case with technology.

Netsuite User since 2004

Aug 16, 2018

Leeling W.

Financial Officer

Computer Hardware, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is a very efficient integrated software for operation.

Cons: Pricing structure is extremely unacceptable.

NetSuite keeps increasing annual fee for a loyal customer. That is why we will not recommend this software to any start up company.

We are a pioneer customer since 2004.

We have been using Salesforce for several years. Salesforce never increase our price every year. Salesforce is as good as NetSuite.

Overall: 1. A good operation software.

2. Need to improve pricing structure for long term business

Best in Class ERP

Aug 16, 2018

Verified Reviewer

Computer Hardware, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the ability to customize Netsuite to meet my business needs. The core business functions remain but you can adjust them to you specific business.

Cons: UI- There is prettier software out there and there are times that all the information I need on one screen cannot be shown

Overall: I have used NetSuite across 5 different companies from Software to Manufacturing and I would say that overall it exceeds my expectations on each type of business. I have not found anything I cannot do with NetSuite yet.

Overall a great asset for us!

Mar 15, 2014

Karin D.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We were very apprehensive about switching accounting programs after 20 years on Great Plains/Microsoft Dynamics. No time for a big learning curve and we are short-staffed as it is. Our implementation went extremely well....Netsuite does a fantastic job of preparing and setting up the basic system (posting accounts and processes). They provided a workbook with lots of questions how we wanted to be able to process, organize and post items to establish procedure and reporting functionality as well as role access and restrictions correctly. We went live 18 months ago and have never looked back. There are still many capabilities we haven't even implemented yet and are discovering new features daily. The "Suite Answers" site is a fabulous resource to guide you through finding answers and step-by-step instructions how to adjust or change certain features once you have gone live. When you don't find the answer there, you simply open a case and get direct assistance which is also addressed very quickly and efficiently. Their follow up is amazing! The downside? The cost seemed a bit staggering to us, but all you need to run Netsuite is internet access and a basic computer. Netsuite upgrades their program pretty regularly with improvements, new functions etc. which is all included in your contract. When I look back and remember how much we were spending on not only software upgrades, but the hardware upgrades often necessary to make software upgrades function...and the cost of our IT guy to maintain our server....well..it's a no-brainer! I have given it 5 stars throughout because 4 stars gives it 80% thumbs up......I'd rate it closer to 90% thumbs up! Oh, and did I mention, I can go to the beach and still be working???

Used by our sales department (AV distribution) for invoicing as well as CRM

Jun 22, 2018

Keenan G.

Event Manager

Events Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The best part of NetSuite is it's integration of both CRM and invoicing. Prior to utilizing, we were using two separate platforms for each.

Cons: NetSuite takes a bit of time to get used to - not super intuitive from the start. The more time you spend with it, however, the easier it becomes. We also had some questionable customer service with our initial rep at one point (in regards to scheduling/cancelling appointments on us).

Overall: Multiple tools in one

Painful set up but robust software

Jul 21, 2017

Nicolas C.

Marketing and Sales Director

Information Technology and Services, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

Cons: I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Overall: The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

Adopting NetSuite

Aug 16, 2018

Josh C.

Engineering Manager

Mechanical or Industrial Engineering, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The out of the box NetSuite Platform creates a solid foundation for all critical business functions. The training for administrators allows individuals with the desire to learn the ability to quickly grasp the basic function of being an administrator to formatting the software to best fit their business.

Cons: Although the Advanced PDF Form functionality is extremely powerful and provides endless customization opportunities to better fit each individual business case. Editing these forms without basic HTML/CSS knowledge can be intemediating at first glance. A crash course into HTML editing would go a long way for Administrators.

Overall: Although my current experience is only with the implementation of NetSuite it has been hands down one of the smoothest transitions between systems that I have experienced. The implementation team follows an effective structure that allows the end user to focus on normal operations first while still maintaining forward progress with the implementation. The Consultants are professional subject matters in their respected verticals and can help suggest best practice for various business processes. Overall a 10/10 for implementation and I would personally recommend NetSuite to anyone!

Netsuite Satisfaction Guaranteed

Sep 17, 2018

Adam G.

Sales Executive

Security and Investigations, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I've been using netsuite for 3 years now, and the ease and functionality make my job more quicker that gives me more time to focus on my customers.

Cons: The cons for now is minimal, I mean for the pas 3 years of use I haven't encountered any downside that affects the business. maybe 2 to 3 in two years.

Overall: I am very satisfied with Netsuite because it get insights and aso that you can analyzes and customizes business information that benefits both user and their customers.

This is part of every day's tasks at work

Jul 11, 2018

Tracy C.

Customer Service lead

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Netsuite has tons and tons of features, amazing expandability, and editing is fairly simple. Customizing your personal desktop in Netsuite is a great little perk, and navigation is straight-forward. The search menu is awesome, and for daily use, this is a great program.

Cons: When going deeper into editing, it can get a bit confusing, but it is easy to learn what steps you have to take to edit a particular piece of a page.

Great Tool if you know how to use it

Oct 18, 2018

Verified Reviewer

Wholesale, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This has a lot of functionality. This is the brain of our business and everything flows through it. The reporting is very robust, lots of integrations are available for the other services, websites, sales channels, etc. that we use.

Cons: It isn't very intuitive. It can take long hours or training to get familiar with this. Price is also tough. It is very expensive and add-ons and integrations can add up.

I work with this product daily. It is a stable product with many applications in a biz environment.

Jul 12, 2018

Jonathan H.

CSR Lead

Computer Networking, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Case Tracking makes working together simple and provides detailed information directly associated with the client page. The customizable Dashboard is useful in so many ways.

Cons: KnowledgeBase is not searchable in a useful way. Saved Searches are difficult to sort through. Needs easier page editing for 'solutions'

Overall: The best benefit to the company was better interdepartmental communication. Netsuite makes it easy for groups to work together.

Great cloud based CRM

Feb 22, 2018

Whitney R.

Order Processing Lead

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We moved to NetSuite from a very old CRM system that wasn't cloud based. Being able to access the system from any location has been perfect for our company. NetSuite allows you to customize your home page. You can add a variety of searches and portlets that show orders, dollars, reporting... the list goes on. It an easy way to track KPIs. The system is very easy to use and flows smoothly

Overall: Time Savings

Netsuite is a strong platform with several integrations that manage small to big business

Oct 04, 2017

Andre B.

System Analyst

Apparel & Fashion, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The tool have several integrations with different systems like payment methods, warehouse organisation, shipping methods.

The structure of scripts and workflows let you manage the system accordingly with your needs.

Cons: The support is something that I believe that could be an improvement. Sometimes you have to explain the same thing several times and the response is not what you expected. The quality is good, but it is a gap that could be better.

Overall: We are new in the system, but in 1 year we were able to launch 2 websites, one in CA and one in US. Our sales are increasing as our visibility in the market.

Intuitive, easy to use, powerful functions.

Nov 07, 2017

Luyan L.

Finance

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Pros: NetSuite has advanced inventory functions that many smaller software do not have. It can easily scale up with the company as business grows.

Cons: It's hard to get good support. It also has a number of holes or missing capability that need to be plugged, you have to make a suggestion to the forum, and wait for the company to add to its new release, and the company may or may not fix that item in the next release.

Very power tracking tool for all parts of the business

Oct 06, 2017

Joshua H.

VP of Marketing

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can connect just about everything with NetSuite and track all of your primary metrics in one place. You can build dashboards and reports on-the-fly to visualize your data.

Cons: There is definitely a learning curve with this tool. As with anything powerful, it can often feel overly complex or even cumbersome.

Overall: Ability to track multiple aspects of the business in one place. You can build reports and dashboards as needed.

Netsuite review

Nov 27, 2018

Andrea H.

Owner and designer

Arts and Crafts, Self-employed

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I really liked netsuite. You can search from anything that was in the company profile. It was easy to add specific mods to make it work well with the company I was in

Cons: I don't have any cons for this program. It was very easy to use and the customer support was always prompt.

Overall: Overall I had a great experience. I would use this program again if I needed something to manage clientele and inventory.

NetSuite - cloud-based platform providing real-time data on demand

Nov 07, 2018

Pete P.

Customer Success Manager

Marketing and Advertising, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Able to allow all employee's to access data base don their roles. Great financial reporting tools and reporting. Targeted searches can alert users automatically based on KPI's established.

Cons: Mass uploading tool antiquated. Too easy to duplicate records based on 1-character in customer name being different. Even an extra space or capital letter will mean another record created.

MGIS review of NetSuite

Dec 07, 2018

Howard H.

Senior Accountant

Insurance, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the most about NetSuite is it is dynamic. It has a lot more functions than our previous accounting software.

Cons: It has too many features, which makes it harder to get an overall knowledge of the entire software.

Overall: We have been very happy with NetSuite. We switched to NetSuite mainly because of the financial statements. Our NetSuite consultants were able to configure the financial statements to best suit our needs.

Not a bad product for international accounting

Nov 10, 2016

K M.

Accountant

Computer Software, 51-200 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: International currency exchange is automatic

Cons: The time need to get it set-up

Overall: Once you get it set-up it is a good product for international accounting. It does take a lot of time for the initial set-up, but if you purchase the unlimited customer service help, you will get there. Once you have it set-up it is very easy to use. I would not purchase this product if not an international company. It would not be worth cost due to other software products that are available in today's market.

Easy Experience

Dec 04, 2018

Verified Reviewer

Computer Software, 10,001+ employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Friendly user Interface

- Good to be manage

- With the correct training the daily tool feels familiar and easy to go through known paths and discover more utilities

Cons: - Most of the reports are configured to be at current period. You cannot modify the dates or specify if you only want just one month of some year for example.

- Sometimes it gets slower.

Overall: The good thins about Netsuite is that you have everywhere conexion to your company numbers, data and information with a familiar and good user Interface. It helps you to make the "work from everywhere" real.

The Best Accounting Software I have tried

Dec 07, 2018

Jhoanna R.

Senior Accountant

Retail, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how the different pages have a clean look, but nothing compares with the flexibility to modify all the reports to tailor to your specific needs. We have added a variety of custom fields so that we have useful data points that enable us to present and understand better financials.

Cons: I really wish they had better live customer service support.

We have been using NetSuite for four years, but decided to leave.

Jan 18, 2018

María Laura G.

Project Manager

Outsourcing/Offshoring, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can really customize this software but need tech skills or outsource this tasks. In our case we have been doing both. It is great what you can acomplish with it.

Cons: It's very expensive for the size of our company. Another major disadvantage for us it's that the mexican laws and updates are not taken in account.

Overall: Take care of the financial aspects of our company.

NetSuite is the best software that compiles all my things or I can say everything in one place.

Jul 26, 2018

sara s.

Manager Account

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite software is the most awesome software that is based on modern layout. It has very large storage capacity. It consists of very good built in redundancy and excellent backup. It is very easy to use by anyone. It has quicker search for clients. It is very robust through which one can make reports easily as it comprises of great tools.

Cons: I can hardly find any con pertaining to this software. One of the con is that mostly used pages got hidden in menus causing troubles for the users. Another con is that this software has complicated search functions. If by default one letter is off one can not search properly. It should be simplified.

High quality, customizable software.

Jun 27, 2017

Eamon L.

CFO

Construction, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to customize the software to current workflows and processes. Dashboards and customized searches add value.

Cons: There are a lot of addons for the software that seem as though they should or could be native. he reporting is sufficient for most all needs however when attempting some more complex reporting the report maker is less than intuitive.

Netsuite has been a huge help for us.Very great software.

Mar 19, 2018

Jan t.

IT Manager

Telecommunications, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Dashboards are very customizable. You can create workflows or reporting from and also make different views depending on the user's permissions/role.

Cons: Getting assistance can be confusing as instructions can be too technical when building reports or views. Netsuite can also be pricey depending on how many users is needed for the company.

Amazing ERP Solution

Feb 10, 2017

Doreina P.

Consultant

Information Technology and Services, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Fully customizable to the business needs!

Cons: The learning curve could be a little high, but once you learn the basics is super easy to use.

Overall: I have been working for more than a year with NetSuite. Having used SAP, JD Edwards and other accounting and ERP software in the past, I can confidently say that NetSuite is by far the most complete, easiest to use and easiest to report out of. Apart from the fact that it allows yo to create automations or workflows for virtually everything your business needs. NetSuite controls and features and functionality are outstanding for this fully cloud-based solution.

Recommendations to other buyers: Just amazing!

Surely is a must have for any company.

Mar 29, 2018

jet t.

IT Manager

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Inventory management could have been so much easier thanks to Netsuite. A variety of reports can be generated. Inventory control and communication to customers and employees has been smooth because of Netsuite.

Cons: depending on what your company needs, netsuite can be very pricey. Setup can be confusing and not user friendly.

Best Cloud ERP

Nov 13, 2018

Rohit` M.

Controller

Utilities, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, Functionality, highly customizable, Great customer support and many more

Cons: Enhancements.. some basic features are considered enhancements which is cumbersome .

Overall: Working on it for the past 2 years and its arguably the best cloud ERP system . With great customer support as a cherry on the cake . I cant wait to see what 2019 bring to this ERP

Best System!

Aug 16, 2018

Staci H.

Assistant Controller

Events Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use and editing. We can easily reclass and edit transactions without having to re-upload and delete prior entries.

Cons: That certain modules cannot be accessed without certain licenses. Should be an all-inclusive platform.

Overall: FANTASTIC! My team and I were just discussing not wanting to use another accounting system again!

Excellent

May 30, 2018

Travis C.

Warehouse Manager

Warehousing, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly. I love the saved searches and that its internet based. You can log in from phone or computer at home.

Overall: It helped our company transition from small to mid size. It was a big change and worked out for the best.

Netsuite review

Nov 16, 2016

Linda G.

Bookkeeper

Accounting, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Lots of features

Cons: Hard to set reports. Expensive. But tech support will help; Would like individual training on accounting areas

Overall: I am a bookkeeper. Some features need to be added like reconciling the balance sheets accounts. But overall the software is powerful. One CFO said that for all that it does you do not need a full time IT person to manage it like other platforms

NetSuite is a modern cloud based ERP. We use it on several locations.

Jun 06, 2018

Verified Reviewer

Consumer Goods, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite is a modern cloud based system. The system architecture allows flexibility of workflows, processes and system screens.

Cons: Netsuite does not have built in complex solutions for production. The palnning tools for MRP or work orders are limited.

Overall: Value for money, full SAAS solution, built in security

Focus on competencies and make some hard decisions

Aug 16, 2018

Adam C.

Business Systems

Information Technology and Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Pretty solid ERP system, good platform extensibility with multiple API options, scripting, and other customization. Account management team does a good job advocating internally.

Cons: CRM and Support Case management is limited, riddled with issues, and marked by neglect. Email infrastructure is a complete mess with outages given no urgency. Since Oracle acquisition uptime and reliability have gone sharply downhill across the application, and there is no accountability nor follow up. Front line Customer Support teams are outsourced, limited in hours, and generally incompetent. Professional Services team is incapable of any complex tasks and largely lacks basic communication skills.

Overall: NetSuite can be a best in breed platform for the right company that goes into the engagement and implementation with a clear, sober picture of what it does well versus where it does not spend development resources. Do not try to make NetSuite your everything. If you do not have internal business system/enterprise application management resources and need consulting or professional services, do not use NS Professional Service.

Customization / Extentions

Aug 17, 2018

Sathish D.

Application Mgr

Wholesale, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its easy to customize, easy solve some complex business requirement with simple approach.

Cons: Since its cloud application the restriction on the script execution some time or most of the time being challenging for developer

Overall: We have the flexibility of Cloud application and enjoy customizing most of the process

We have moved to NetSuite for our new account software. NetSuite is used for all of our accounting.

Mar 19, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The seamless integration we had with Shopify and our 3rd party logistics company. NetSuite has made so easy for us to streamline our sales/shipping.

Cons: We would like to get a new CRM for our company and were hoping to be able to use NetSuites, but it does not seem to meet our needs at this time, which is disappointing.

Overall: The ease of streamlining our orders with our 3rd party logistics company. New accounting software which has improved the work flow of our accounting department.

This software is great for managing all the company inventory, assets, and finances.

Mar 14, 2018

Verified Reviewer

51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to customize and manage our companies inventory and assets really helps with forecasting for the future business needs. Also keeping track of our receivables and payables is as easy as ever. It also lets us keep track of our contractors and customers without confusion.

Cons: It takes an expert to customize, which means it can cost a lot of money to get the set up that you want.

Overall: We get efficiency and ease of finance tracking.

A versatile software can help you

Oct 05, 2017

Ivan A.

IT Manager

Construction, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The systems are easy to create items
items by serial
items for purchase or sales
Reports for the inventory and evaluation
adjust inventory
transfer inventory

Cons: The setup needs to be clear from the beginning of the system. and set up the privileges for the user role are not easy.

Great so far!

Nov 27, 2018

Verified Reviewer

Information Technology and Services, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We've had this implemented at our workplace recently. It has been heavily customised to our specifications and we continue to add new features and functions daily. Great that users can access this anywhere, anytime as long as they have an internet connection. No excuse for bad weather days now! We are also now looking, at being a reseller and to support it to our customer base.

Cons: Nothing to report so far, in some cases outages can be experianced which you can't do nothing about although it has been nothing significant enough to cause us problems.

Used for our daily POS

Jun 12, 2018

Zach H.

Sales/Service Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite seems to be ablet to hold an endless amount of records, which helps us keep track of many details of our customer database.

Cons: When NetSuite has errors, they tend to be very bad ones and take a while to get fixed, which hurts our daily business.

Just a little training any your good to go

Oct 10, 2018

Kevin J.

Labor

Construction, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's very easy to look up my part number, see their information, and edit that information. It's also very easy to look up your paycheck information.

Cons: Can be a little overwhelming at first but, it doesn't take long to get the hang of it.

Controller

Dec 05, 2018

Li Wei X.

Controller

Computer Software, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite ERP system is cloud based system and can be used any where and any time.

Cons: The NetSuite system price kinds of higher.

Overall: We use NetSuite to do our accounting and financial reporting. It helps us to manage the software industry revenue and revenue forecasting.

Great system for inventory, sales, and purchasing

Jun 26, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: It's a very thorough system, and you can likely run your entire business off of Netsuite. It's well laid out, and intuitive to use.

Cons: I believe salesforce has stronger dashboards and reports, but it could be a lack of knowledge on my end.

this is good for business

Aug 29, 2018

Verified Reviewer

Outsourcing/Offshoring, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: we use this software for work and it's soooooo user friendly. our bosses can make changes on the software making our work much easier.

Cons: it's just slow at times but it don't really affect the performance of the software that much

Loving Netsuite OneWorld!

Aug 16, 2018

Bob C.

Sales Manager

Publishing, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of navigation

Global search functions

Customizable reports

One the spot building of searches

Portlet functionality

Cons: Customizable reports - listed above as pro - but the learning required to effectively build reports can be overwhelming

Overall: I am enjoying the building of the application from the ground up due to the nature of our business circumstances. It has allowed me to create my own experience based on my own particular needs. As a sales manager, there are a number of details that need to be tied together to effectively manage my team of 12 and NetSuite has given me new views that I am implementing almost daily.

Not exactly happy with product

Aug 16, 2018

Doug S.

Netsuite Administrator

Wholesale, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The CSV import functionality has saved me a lot of time from inputting data manually. Also, SuiteFlow has been a great help with automating data entry.

Cons: I feel like Netsuite is constantly hanging a carrot in front of my face. Here are a few things that I like least:

* The administrators training module only teaches you the basics, so I had to rely on SuiteAnswers to figure out how to do the more complex tasks.

* The add-on features that would help us run more efficiently are part of these big packages that cost significantly more, which are not cost-effective for us.

* So many little things, like why can't the item name be longer than 60 characters (this has inconvenienced us a lot), why can't workflow use the plus symbol to add multiple custom fields into another custom field, why aren't there multiple email address fields for the customers/vendors that are actually functional, why isn't there an function to process split payments, why do we have to be specific with keywords when searching through SuiteAnswers?

Overall: Our company needs an accounting and inventory management software that's more robust than what we previously had, but migrating over to Netsuite wasn't intuitive for a newbie like me. I wish the training module would've offered documentation on how to support the more complex tasks.

Easy to use, helps get our products online quickly

Oct 05, 2017

Sarah Y.

Director of Communications

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: User friendly, user specific for a company with different departments with varied functions. It's helpful to make sure that the interface functions best for the department using it, and the way it can be transformed for different purposes is astounding.

Cons: Could be more condensed to increase prime user experience. Often I feel like I have too many choices or get lost in a dropdown menu.

Account Manager for Software Companies

Aug 16, 2018

Emily P.

Director of Finance

Computer Software, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease of use, customer support, capacity to integrate with most of other systems such as SFDC, Coupa, Concur...

Cons: customize user role. I shoudl there is one input sheet for admin to go through to define the access.

Great CRM

Jun 27, 2018

Steven D.

Sales Manager

Publishing, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: We went from Results to NetSuite and it was a great transition. NetSuite is easy to use for the most part and finding information quickly is a huge benefit to our customers.

Cons: The NetSuite reporting feature can be difficult if you don't understand "Saved Searches". I have to tend to ask our IT team to help with some of the searches but it is becoming easier.

Nice system to use for purchasing and procurement purposes. Like that is can also send payment.

Jun 05, 2018

Brook K.

Sr. Purchasing & Procurement Specialist

Oil & Energy, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great concept that it can purchase to pay. The system can handle quite a bit. It's very easy to navigate.

Cons: Wish it had an RFQ process in this system. Instead you can get a bolt on package, which most software offers. Had we known this, we might have looked at other options.

Overall: We benefit from this software because it does have the capabilities to purchase all the way to pay.

Good accounting solution until the cost went up

Mar 28, 2018

Jeff G.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: When we used NetSuite, it was very flexible in allowing us to change templates and invoices. It was convenient to be able to use it from anywhere other than just my office computer. The company gave us training on how to use it which was a big help.

Cons: They started charging more, which is the reason that we switched since we are a small business.

NetSuite Review

Aug 16, 2018

Jonathan E.

Controller

Accounting, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ARM tool is great function for SAAS business

Cons: I still have issues with the Fixed Asset Module and the reporting.

Overall: Overall terrific, the user interface is very user friendly. Its easy to navigate and intuitive.

Pay for what you get

Dec 16, 2018

Verified Reviewer

Luxury Goods & Jewelry, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite is a smart program with a lot of capabilities, if you can figure them all out.

Cons: Can get expensive with add-ons and plug ins. Time consuming workarounds if you don't invest.

Agility of the platform.

Feb 22, 2018

Shivakant D.

Technical Consultant

Computer Software

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to see time accruals and organize time by category is fantastic. It really helps to make it through projects efficiently, and the reporting helps everyone in the company. It's lean, and the interface makes sense for the most part.

Cons: The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.

Pros: you are able to basically customize any part of the software, which is nice for different business goals

Cons: when it first started it was basically unusable for us because no one knew how to do anything. a year later we have had to customize every part and hold many training sessions for people to even begin to use it

3 year user

Aug 16, 2018

Robert W.

Controller

Biotechnology, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NS made the transition to ASC 606 smooth

Cons: returns and credits are a challenge in NS

Overall: company loves the flexibility that NS gives with users creating saved searches and reports

Good product but falls short

Dec 03, 2018

José Elías G.

Auxiliar de Reporting

Accounting, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like the most is the ease to look for anything that's in NetSuite, also how it gives you a lot of options to download your information in diverse formats (excel, pdf, csv, etc), as well as to customize when you get which report (like scheduling a report) and lastly how you can get the system information (which is a great detail of the upload time, changes and so on and when they took place).

Cons: There is a limit to the information you view, so you may have to make a custom view with custom filters to see what you want to visualise, however the formulas in NetSuite seem to fall short so, customization falls short at times or even the profile you need may not have the customize option.

Overall: We are being able to sort out all of the information that comes into NetSuite in an easy to visualize and summarize way. However it's not as flexible as other databases we use. But in a first instance it's a great way to commute the information across all the systems the information comes from, the best part is that it's easy to use.

NetSuite contains a wealth of features and capabilities, but the UI is a bit outdated.

May 29, 2018

Julian A.

Marketing Intern

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite allows you to scale your company and keep up with the demand. It's abilities as a customer/lead database are great. I especially use NetSuite to create and send email marketing campaigns to large groups, and it works very well for that.

Cons: It takes a bit of time and effort to learn how to use and navigate the software. The controls and settings aren't always easy, and it may take you a while to figure out the process for the features you want to use.

A platform and tool for everyone

Sep 17, 2018

Ramil T.

Technical Support

Security and Investigations, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I benefit a lot on this software, what's cool about this is that it runs through scripts that can be customized and programmed depending on your company's needs

Cons: Like any other platform it's vulnerable to any issues like crashes and bugs

Overall: I am pleased how the software works and how it makes our everyday a lot easier.

Great accounting software for small to mid sized companies

Jul 24, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: The organization of the charts of accounts is very intuitive. The ease of being able to view financial statements is also very good.

Cons: The formatting of the Excel download of each general ledger account is quite clunky and confusing. It is difficult to analyze the data in the format which it downloads in.

Easy and User friendly!!

Sep 19, 2018

Janice F.

Sales Specialist

Computer & Network Security, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I was working in different industry and use a lot of softwares. This was the easiest software I have used. It plain and simple even non techy person can use it.

Cons: I hope they add features that will entice the user to use. Color are dull and not so friendly.

Overall: User friendly software that can be use by anyone.!!!

Easy to use and Navigate

Aug 03, 2018

Cristine G.

Training Lead

Outsourcing/Offshoring, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and Navigate although there are some issues with the system. Overall its good

We use it to track hundres of field sales reps and thousands of customers.

Cons: Customer service can be a bit slow getting back to help.

Uploading huge amounts of data can be a bit cumbersome.

Overall: Used full accounting and sales commission tracking.

Netsuites good

Oct 10, 2018

Aline n.

sales

Retail, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love it it's good to used help with everything it's the best

Cons: nothing at all there is nothing bad on this

Overall: I had a wonderful best and helpful one ty

Room for Updates

Jun 18, 2018

Christie G.

Conference & Event Coordinator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: I have worked on both the Admin side and the user side of Netsuite. As a user, I think it's a clean interface though it does not provide a lot of value for users at our company. Users at our company use Netsuite for logging time and requesting time off. From the Admin side I know there is a lot of valuable in tracking time spent on projects or teams to help report on business needs/demands.

Cons: Netsuite is not very intuitive from the Admin side, it's much more user friendly on the user facing side. On the Admin interface, there are many steps/clicks require to do what seems like it should be a simple task or update in the software.