Posted by: David Kiley on March 24

I totally agree with my blogmate, Burt, about people not caring so much about the interaction with the barrista. Starbucks fundamental problems are two-fold: that some hard-to-measure number of people...

Posted by: Burth Helm on March 20

At yesterday’s annual shareholder meeting, reinstated CEO Howard Schultz announced several new “customer-focused” (let’s just call ‘em “marketing”) initiatives. They show Howard Schultz and his team are as cutting edge...