New on Elliott: What would you do, missing miles, is your contract bad for customers? — Sponsored by Floridavacationauction.com

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Check out our underwriter, Florida Vacation Auction, where you can save up to 80 percent off retail on resorts, hotels and attractions in the auction and 20 to 30 percent via Buy Direct. No cost to use unless you win or buy. Register using promo code “Chris Elliott 2011″ to get a $25 credit towards a winning auction. Details here.

Has a hotel ever canceled your reservation against your will? Have you ever received an email from a hotel telling you that your room has been canceled, even though you made no such request? What happened? Did they reinstate your reservation — or were you out of luck? Please *protected email* and let me know what happened.

New feature! Today I’m debuting a new feature called “What would you do?” on CBS Interactive. It’s where you get to play customer-service manager, and vote on how you’d handle a difficult service problem. Here’s today’s case. Be sure to come back at 4 p.m. today, and I’ll tell you how it was resolved.

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See you online! If you’re not following me on Facebook or Twitter, then you’re only catching half the conversation. Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let’s face it, who doesn’t? — then you’ll want to be come part of my new travel panel.

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Travel Insurance Review — Where you can get articles, reviews, and guides to help you find an insurance policy that will fit your individual travel needs. You can buy directly or use its comparison site to find a trusted and reputable travel insurance provider. Get more information.

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at *protected email*. Got a question or comment? You can post it on the new forum.

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