The solution to Total Quality Management

What is the role of top management and middle management in each of the steps that is required to implement a TQM program? What are the most important things that management can do to create a quality culture?

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The top and middle management play a crucial role in whole TQM process. They are like the pillars of strengths for entire organization during the TQM process. Their role starts from the inception of the idea and extends till the completion of the TQM implementation.

Top management plays a very important role in terms of providing the requisite financial and other resources for the TQM program at every stage. Further, they play a key role in terms of guiding and motivating the employees to overcome ...

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Total Quality Management - What is the role of top management and middle management in each of the steps that is required to implement a TQM program?