Frequently Asked Questions

Below you'll find a few of our frequently asked questions. If you can't find an answer, you can always contact us or visit our knowledge base which has a more in depth collection of product information.

How do I clean and care for your products?

• All Other ProductsPlease check the product packaging and care instructions for each specific product. For additional information, call customer service at 1-800-526-8051 or e-mail customer.service@carex.com.

Where can I find and purchase your products locally?

Carex Health Brands products are distributed in national, regional and independent food, drug and mass retailers and also through wholesalers, distributors and medical dealers. Call customer service at 1-800-526-8051 or email customer.service@carex.com for additional information.

Where can I find additional product information or specifications (weight limits, dimensions, etc.)?

You can find this information on the website under “Technical Specifications” on a product information page, in our catalog or by calling customer service at 1-800-526-8051 or e-mailing customer.service@carex.com.

What is your return policy?

Whom should I contact if I have questions on my shipment or place a claim for lost or damaged product?

If you have not received your order or have discovered a discrepancy on your order, our representatives will gladly assist you. Call customer service at 1-800-526-8051 or email customer.service@carex.com.

Whom should I contact regarding billing inquiries?

How will my order be shipped?

Carex Health Brands ships from multiple locations depending on the make-up of your order and the products' final destination. Please see below for a general outline of how Carex Health Brand products are shipped. For further shipping inquiries, Please call customer service at 1-800-526-8051 or emailcustomer.service@carex.com.

Depending on your location, Carex or Bed Buddy products will ship from one of these two locations.