You will be able to credit your player account, only if your account has been validated by Duel 5.

Log into your Duel 5 account

Click on "Bank"

Click on "Deposit"

Select the method of your choice

Once you have chosen your method, please follow the instructions

When your transaction is accepted, you will receive a confirmation e-mail and your funds will be credited into your account in REAL TIME depending on the chosen payment method.

How do I withdraw my funds?

You will be able to withdraw your funds, only if you have an accepted deposit. When using electronic wallets, you will need to have previously accepted transactions with the same payment method this not older than 6 months (these terms may not apply depending on the account activity).

Log into your Duel 5 account

Click on Bank

Click on Withdraw

Select your payment method

Once you have chosen your payment method, please follow the instructions

Withdrawals stay pending for 2 days. Should it be the first time you are withdrawing funds, you will need to send us the following information :

Front and Back of CC (if a Credit / debit card has been used always hide the CVV when sending copies)

Front and Back of Picture ID (Passport, Drivers License or ID Card)

Recent Utility Bill (not older than 3 months)

How do I make a re-deposit?

When you request a withdrawal, you have up to 2 days to return/reverse the withdrawn funds back to your player account. Please follow these instructions.

Log into your account

Click on “Bank”

Click on “Deposit”

On the next screen, you will be able to view the pending withdrawal

By clicking on the “Submit” button, your withdrawal will be credited back to your player account

You will be able to view the cancelled withdrawal on the transaction history section shown as “Cancelled by User”

What should I do if I submitted a successful deposit, but my account is not credited?

If you make a successful deposit using any of our payment methods, but the funds do not reach your player account, please contact our Customer Service.

I have received an e-mail stating that my deposit has been successful, what should I do with this information?

After each successful deposit or withdrawal, you will receive a confirmation e-mail from Duel 5. We recommend that you keep this information for future reference.

How can I view my Transaction History?

In order to view your Transaction History, please follow the following steps:

Log into your account

Click on “Bank”

Click on “Statement”

Select the month you would like to view, and you will be able to view all your transaction history

I have tried to deposit with my Visa / MasterCard / Carte Bleue and I have been asked for the CVV. What is this number?

CVV is an anti-fraud security feature to help verify that you are in possession of your credit / debit card. For Visa / MasterCard / Carte Bleue, the 3 digit CVV Number is printed on the signature panel on the back of the card. Should we ask for documentation, please ensure that you hide these 3-digits.

What is 3D Secure?

3D Secure is an extra security measure introduced by various Card Types to improve the security of Internet payments. When processing a transaction, you will be asked to authenticate your transaction by entering a password, date of birth or other information requested by your card issuer. The authentication code varies depending on the card issuer. At present, both our payment gateways, CDP and CNG, offer this option.

When I deposit do I get a bonus?

Every time you deposit in your player account, you will be entitled to a bonus. Please view our Casino Bonus Menu.

General information related to Payment Methods.

AGE - All payment methods can be used only by players 18+

FEE - Duel 5 does not charge any fees to deposit funds into your player account or for withdrawals

UK Gambling Commission Players' Disclosure

B3W (Holdings) Ltd holds its license with the UK Gambling Commission (UKGC), which was set up under the Gambling Act 2005 to regulate gambling in Great Britain. It is headed by a Chairman and other Commissions appointed by the Secretary of State and is an independent, non-departmental public body (NDPB) sponsored by the Department for Culture, Media and Sport (DCMS).

In addition to the licensing and regulation of terrestrial gambling operations such as casinos, arcades, bingo, betting services and lotteries, the Commission is also charged with the regulation of all online gambling activities in the UK.

The core principles the Commission upholds through effective regulation and public engagements are:

1. Preventing gambling from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime 2. Ensuring that gambling is conducted in a fair and open way, and 3. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

Online gambling licenses are only awarded to companies that have passed a rigorous vetting process. In considering an application and in licensing a company, the Commission will examine both the licensing objectives and the suitability of applicants to provide facilities for gambling. The Commission has legal powers to monitor license holders and is able to apply penalties. Penalties for both operating and personal licenses may include fines and/or revocation of the license. The Commission also has the ability to prosecute operating and personal license holders. It may also investigate and, in consultation with licensing authorities and the police, prosecute illegal gambling.

In addition, the Commission has placed a great emphasis on the protection of players' funds and has introduced a three-tier system as to the processes the licensees must adopt to protect players' funds. The rating system consists of three grades; Basic, Medium and High:

The minimum the UKGC expects is segregation of players' funds into separate accounts. At B3W (Holdings) Ltd, we also treat the protection of players' funds as a matter of the highest importance and have chosen the segregation level of player fund protection – holding funds in separate currency and activity accounts (such as Progressive Jackpots, etc). For more information, visit the Gambling Commission's website: http://www.gamblingcommission.gov.uk

Security FAQs Related to the “Bank”

Is it safe to give my personal details to any of the payment methods mentioned?

Duel 5 always uses high tech security measures and advanced encoding to maintain your confidentiality. We make sure our payment partners do so as well; none of them will ever give your personal information to a 3rd party, nor will your information be used for any other purpose other than completing requested transactions.

Is it safe to use my credit card online?

Duel 5 takes security issues very seriously, and adopts the most sophisticated technology to guarantee the security and protection of your privacy. Your account information and your deposits are fully protected by state-of-the-art security systems, software and services (Thawte) . Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms, to ensure that all information remains secure and private at all times. The security measures implemented by Duel 5 to ensure the validity of each transaction you make, and the latest fraud control systems are utilised to protect your credit card information.

Payment Methods

Visa/ MasterCard / Visa Electron / Carte Bleue

How do I deposit with my credit / debit card?

To deposit with your credit / debit card, please follow the following steps:

Log into your account

Click on “Bank”

Click on “Deposit”

Click on “VISA/MASTERCARD”

Fill in the following fields (please note that your Credit Card details will not be saved in our system):

- Amount Desired

- Card Type

- Card Number

- Card Expiry Date

- CVV Number

Make sure that your name, address & email address are correct

Always make sure that your account information is up to date. If the above-mentioned information is not correct please Click on “Update Profile”and update your account accordingly

Click on “Validate”

If your transaction is accepted, you will receive the funds in your account in REAL TIME

N.B:

If you want to avoid currency exchange charges, we suggest that the currency selected matches the one chosen on our site. The currency exchange rate is managed by your Bank

On your bank statement you will view Gantor International Ltd under the ‘Details’ section.

How do I withdraw with my credit / debit card?

In order to send funds to your credit card you need to have an accepted transaction through the same Credit Card. Please note that this option is not available for Debit Cards. If you do not have an accepted deposit, you will not be able to view this option under the “Withdrawal” section.

To send funds to your Credit Card, please follow the following steps:

Log into your account

Click on “Bank”

Click on “Withdrawal”

Choose “Visa / MasterCard”

Enter the Amount Desired.

Click on “Withdrawal”

Your withdrawal will be processed after 2 days. Please note that your funds can take up to 10 business days to reach your Bank account. Should you be using a MasterCard, it is possible that you will receive your withdrawal after 20 business days.

What are my daily purchase limits with my credit / debit card?

Minimum - €/$ 25.00
Maximum - €/$ 1000.00

How much does it cost to use my credit / debit card?

Duel 5 does not charge you any fees. You are responsible for all the fees incurred by your Bank should any apply.

Ticket Premium

What is "Ticket Premium"?

Ticket Premium is a prepaid scratch card which can be purchased in 15000 different points of sale . One of the strong points of Ticket Premium is that you can deposit ANONYMOUSLY on our Casino. Please be advised that we do not accept Ticket Surf tickets since they are not compatible with our system.

If your transaction is accepted, you will receive the funds in your account in REAL TIME

Can I withdraw using Ticket Premium?

Unfortunately, you are not able to withdraw funds using this option. In case you wish to withdraw, we suggest the use of Bank Wire.

What are my daily purchase limits with Ticket Premium?

Minimum - €/$ 10.00
Maximum - €/$ 1000.00

How much does it cost to use Ticket Premium?

Duel 5 does not charge you any fees. You are responsible for all the fees incurred when purchasing Ticket Premium ticket.

Neteller

What is “Neteller”?

Neteller is an electronic wallet which allows you to transfer money quickly to commercial sites. The online payment service is fast and totally secure, it is regulated by the FSA (Financial Services Authority) that guarantees the application of the highest standards.

It processes transactions for billions of dollars every year. Their financial services manage a lot of activities in more than 160 countries.

In order to use Neteller, you need to register an account with them at no cost. You will be able to upload funds on your Neteller account through your Bank account, credit cards or Bank wire.

Neteller offers you a variety of payment types to fund your Neteller account. Please note that the options may vary depending on the country you reside in for further details please click here.

Payment Types - Available at Neteller

Ukash (Voucher)

Visa

Solo

Instant Bank Deposits

MasterCard

Visa Electron

Local Bank Deposits

International Bank Transfer

Instant Banking

Voucher

Debit Card

Sofortüberweisung (Germany)

Ukash is currently available in 275,000 physical stores across more than 20 countries in Europe, South Africa and via Vodafone mobiles in the UK. (Voucher)

Postepay (Italy)

POLi (Australia & New Zealand)

CartaSi (Italy)

Giropay (Germany)

iDEAL (Netherlands)

What if I do not have a Neteller account?

If you do not have a Neteller account you, will be able to register a free account from our “Bank”section under “Buy Credits” tab. Please note that this is a one-time process.

To open an account, please follow the following steps:

Log into your account

Click on “Bank”

Click on “Deposit”

Click on “Neteller”

Click on “Click here to create a new Neteller account”

You will be automatically re-directed to Neteller site

Your personal information will be pre-filled

Always make sure that your Duel 5 account information is up-to-date. If the information is not correct please click on “Update Profile” and update your account accordingly.

The registration process is done in 3 easy steps

N.B: If you want to avoid currency exchange charges, we suggest that the currency chosen on your Neteller account matches the currency selected on your player account. The currency exchange rate is managed by Neteller.

How do I deposit with Neteller?

To deposit with Neteller, please follow the following steps:

Log into your player account

Click on “Bank”

Click on “Deposit”

Click on “Neteller”

Fill in the following fields:

Amount Desired

Account ID (provided by Neteller upon registration)

Secure ID (provided by Neteller upon registration)

Click on “Validate”

If your transaction is accepted, you will receive the funds in your account in REAL TIME.

How do I send funds to my Neteller account?

In order to send funds to your Neteller account you need to have an accepted transaction through the same Neteller account not older than 6 months. If you do not have an accepted deposit you will not be able to view this option under the “Withdrawal” section.

To send funds to your Neteller account, please follow the following steps:

Duel 5 does not charge you any fees. The player is responsible for all the fees incurred by Neteller. If you need more information related to their fees structure we invite you to click here.

Skrill

What is “Skrill"?

Skrill is an International electronic wallet that you can maintain in your local currency and fund by transferring funds from your Bank account, cheque, credit/debit cards or via alternative payment methods available in your country. You can use Skrill for secure on-line purchases without worrying about disclosing your credit card information.

In some countries, Skrill lets you transfer funds directly from your Bank account or credit/debit card, to your Duel 5 account, without having to fund your Skrill account first. Direct funding options currently available are :

If you do not have a Skrill account, you will be able to register a free account from our “Bank” section under “Buy Credits” tab. Please note that this is a one-time process.

To open an account, please follow the following steps:

Log into your account

Click on “Bank”

Click on “Deposit”

Click on “Skrill”

Enter the Amount Desired

If you would like to share all your personal information, please tick the tick box

Always make sure that your Duel 5 account information is up-to-date. If the information is not correct, please click on “Update Profile” and update your account accordingly

Click on “Validate”and you will be re-directed to Skrill registration page

N.B: If you want to avoid currency exchange charges, we suggest that the currency chosen on your Skrill account matches the currency on your player account. The currency exchange rate is managed by Skrill.

How do I deposit with Skrill?

To deposit with Skrill, please follow the following steps :

Log into your account

Click on “Bank”

Click on “Deposit”

Click on “Skrill”

Enter the Amount Desired and Click on “Validate”

You will be re-directed to Skrill page where you need to enter:

E-mail address (will be entered automatically)

Skrill Password

“Turing Number”you will view on the screen

Click on “Validate”

If your transaction is accepted, you will receive the funds in your account in REAL TIME

How do I send funds to my Skrill?

In order to send funds to your Skrill account, you need to have a previously accepted transaction through the same Skrill account needs to be not older than six months. If you do not have an accepted deposit, you will not be able to view this option under the “Withdrawal”section.

To send funds to your Skrill account, please follow the following steps :

Duel 5 does not charge you any fees. The player is responsible for all fees incurred by Skrill. If you need more information related to their fee structure we invite you to click here.

Bank Wire

What is a “Bank Wire”?

A Bank Wire Transfer is a method of transferring funds from one entity to another. Bank to Bank transfer is the most common payment method in Europe, with several million transactions processed per day.

How many types of Bank Wire do you support?

To your Local Bank: There are two types of Bank wire transfer that your local Bank provides, please note that you need to go there personally to fill in a form with the below information.

Standard Bank Wire - 3 to 5 business days

Urgent Bank Wire - 1 to 2 business days

Internet Banking: Some Banks accept Bank Transfers even through Internet Banking. Please enquire with your financial institution for more details.

What is the Swift / BIC Code?

Bank Identifier Code - is the unique identification code of a particular Bank.

What is the IBAN number?

IBAN– International Bank Account Number – is an international standard for identifying Bank accounts across national borders.

How do I deposit with Bank Wire?

Log into your account

Click on “Bank”

Click on “Deposit”

Click on “Bank Wire”

Enter the Amount Desired and Click on “Validate”

Go to your Bank with the following information

Bank Wire Information

Beneficiary Name

Gantor International Ltd.

Beneficiary Address

No.109 Sir William Reid Street, Gzira, GZR1033.

Bank Name:

Bank of Valletta Malta(BOV)

Bank address:

Bank of Valletta, No.54 Merchants Street, Valletta

Bank Phone Number:

00356 2131 2020 (08:00am till 20:00)

Currency :

EUR / USD

Account Number:

4001764066 2 – EUR

4001756727 9- USD

IBAN Number:

MT68VALL22013000000040017640662 - EUR

MT87VALL22013000000040017567279- USD

Swift Code / BIC Number:

vallmtmt

Reference:

E-mail address - Transaction ID

Once we receive the money we will credit your account accordingly.

How do I withdraw with Bank Wire?

Log into your account

Click on “Bank”

Click on “Withdraw”

Choose “Bank Wire”

Enter the Amount Desired

Fill in all the provided fields

Click on “Withdraw”

The funds will be sent to your bank account in 2 days.

Please note that your funds can take up to 5 business days to be proceeded by your bank.

What are my daily purchase limits?

Minimum - €/$ 25.00
Maximum - No limit

How much does it cost to use Bank Wire?

Duel 5 does not charge any fees to use this service. Please contact your Bank for such information. The fee may vary depending on the amount.

TIPS

If you are interested in using this method, please visit your Bank as early as possible in the day or use your online banking facility to process the funds quicker

Ensure that you enter the correct information in the given fields, or else your Bank will charge additional fees to locate the transaction

Ensure that you always enter your registered e-mail address in the reference field. If this field is left void, funds will take longer to be credited into your account

PaySafeCard

What is "PaySafeCard"?

PAYSAFECARD is the European market leader in online prepaid solutions. You can buy a Paysafecard from one of 450.000 sales outlets and use it to make safe online payments without a bank account or credit card at thousands of participating online webshops. Paysafecard is a popular payment method with service providers in the fields of gaming, social media & online communities, music, film & entertainment and more.

What if I do not have a PaySafeCard account?

You do not need an online account with PaySafeCard, however it is recommended to register as you will be able to use additional features such as the balance checker: click here.

Paysafecard stands for security. That's why their website provides information on safely using paysafecard and tips on protecting you from fraudsters and malware. Paysafecard is safer than any other payment method because you don't have to enter any personal information or your bank or credit card details when paying online.

How do I deposit with PaySafeCard?

Paysafecard is very simple to use. You can buy a paysafecard from a local sales outlet. The sales outlet finder helps you to find quickly and simply a Paysafecard sales outlets near you: click here.

When you buy paysafecard, you can choose between the following amounts: 10, 25, 50 or 100 EUR.

Once you logged in the casino you will find the PaySafeCard option with its logo on our bank page. Entering the unique 16-digit code of your valid PaySafeCard voucher, PaySafeCard provides an online validation of the code enabling your payment to be confirmed and processed instantly.

You can make larger payments by combining up to 10 paysafecard PINs. Combining PINs also allows you to use up any remaining credit on a PIN.

Can I withdraw using PaySafeCard?

Unfortunately PaySafeCard does not provide withdrawal options but you can always request a bank wire instead.

PaySafeCard contact information

Here you can find answers to the most frequently asked questions. To make it easier to find the answer you're looking for, we've organised the help section according to products and topics. You can also use the search box to find info on a specific term: click here.

For any other questions, the paysafecard service team will be in contact with you as quickly as possible: click here.

What are my daily purchase limits?

Minimum - €/$ 10.00

Maximum - €/$ 1000.00

How much does it cost to use PaySafeCard?

The Casino does not charge you any deposit fees. If you need more information related to the possible PaySafeCard fees we invite you to click here.

Ukash

What is "Ukash"?

UKASH is the leading online cash payment provider enabling you to use cash to shop, pay and play online safely and securely. It is the perfect choice if you don’t have a credit or debit card or don’t want to enter personal information to pay online.

Ukash is an accepted payment method on thousands of online stores enabling you to spend online quickly, safely and securely. Once you have registered or signed in, you can look after your Ukash account and manage your spending online

What if I do not have a Ukash account?

You do not need an online account with Ukash, however it is recommended to create one as you will be able to use the Ukash Tools to: Combine your Ukash, Split your Ukash or Convert the currency of a Ukash voucher code.

Ukash is safe and can be used immediately for secure payment. First, you simply exchange your cash for a unique 19-digit Ukash code, which you can then use online.

Wherever you are, it’s easy to get a Ukash code. Use the store locator to quickly find a retail outlet near you: store locator.

How do I deposit with Ukash?

Once you logged in the casino you will find the Ukash option with its logo on our bank page. Entering the unique 19-digit code of your valid Ukash voucher, Ukash provides an online validation of the code enabling your payment to be confirmed and processed instantly.

Can I withdraw using Ukash?

Our website is capable to return your winnings in a form of a new 19-digit Ukash code via e-mail.

Ukash contact information

If you have a question about Ukash or any of their products and services, browsing the most frequently asked questions by category is quick and simple: FAQs.

If you can't find the answer you need, or you are unhappy in any way with the way the Ukash payment system is operated, you can contact them by phone (service numbers) or using the online form.

What are my daily purchase limits?

Minimum - €/$ 25.00

Maximum - €/$ 1000.00

How much does it cost to use Ukash?

The Casino does not charge you any deposit fees. If you need more information related to the possible Ukash fees we invite you to click here.

Ecocard

What is "Ecocard"?

Ecocard is an electronic wallet which allows you to transfer money quickly to commercial sites. The online payment service is fast and totally secure, it is regulated by the FSA (Financial Services Authority) that guarantees the application of the highest standards.

In order to use Ecocard, you need to register an account with them at no cost. You will be able to upload funds on your Ecocard account through your Bank account, credit or debit cards.

Ecocard offers you a variety of payment types to fund your Ecocard account. Please note that the options may vary depending on the country you reside. For further details about Ecocard services please click here.

If you do not have an Ecocard account you, will be able to register a free account from our "Bank" section under the "Buy Credits" tab. Please note that this is a one-time process.

To open an account, please follow these steps:

Log into your Duel 5 account

Click on "Bank"

Click on "Buy Credits"

Click on "Ecocard"

Click on "Click here to create a new Ecocard account"

You will be automatically re-directed to the Ecocard website

Your personal information will be pre-filled

Always make sure that your Duel 5 account information is up-to-date. If the information is not correct please click on "Update Profile" and update your account accordingly.

The registration process is done in 3 easy steps

Please note If you want to avoid currency exchange charges, we suggest that the currency chosen on your Ecocard account matches the currency selected on your player account. The currency exchange rate is managed by Ecocard.

How do I deposit with Ecocard?

To deposit with Ecocard, please follow these steps:

Log into your Duel 5 account

Click on "Bank"

Click on "Buy Credits"

Click on "Ecocard"

Fill in the following fields:

Desired amount

Account Number (provided by Ecocard upon registration)

Secure ID (provided by Ecocard upon registration)

Click on "Validate"

If your transaction is accepted, you will receive the funds in your account in REAL TIME.

How do I send funds to my Ecocard account?

In order to send funds to your Ecocard account you need to have an accepted transaction through the same Ecocard account not older than 6 months. If you do not have an accepted deposit you will not be able to view this option under the "Withdrawal" section.

Duel 5 does not charge you any fees. The player is responsible for all the fees incurred by Ecocard. If you need more information related to their fees structure we invite you to click here.

SOFORT

What is "SOFORT"?

SOFORT Banking is an easy to use direct credit transfer system based on the high security standards of online banking and a TÜV certified data privacy. The player does not have to register, does not have to fund a virtual account and does not need a credit card.

Using the secure payment form, not accessible for any merchant or third party, the player automatically triggers a credit transfer to the merchant. The settlement is directly performed on the merchant bank account within bank transfer times (0-2 days).

The key benefit of SOFORT as compared to normal credit transfer is the instant confirmation of the order sent to the merchant allowing an instant delivery of goods and services. This advantage compared to normal online banking credit transfers is due to the immediate confirmation of the transfer order sent to the merchant. This allows merchants to instantly dispatch goods and deliver services.

As compared to payment in advanced / normal online banking an order is processed up to 3 days faster. As a player you don't have to register for this service, you don't need a credit card or upload any funds to a virtual account. You pay directly and safely on a purchase with your online banking information. The data privacy is TÜV certified.

With SOFORT Banking players can pay easy, fast and secure without any additional registration. You simply need an online banking account and online banking information, e.g. PIN and TAN. This is how it works:

On this page: click here you can check if your bank is supported by SOFORT. After selecting your country simply enter the requested type of bank code – different codes needed depending on your country.

SOFORT security and contact information

The whole payment procedure is performed within the secure online payment form of SOFORT Banking. No merchant has access to any kind of confidential data (such as PIN and TAN). Therefore your confidential information can't be used or manipulated by any third party.

In fact, SOFORT Banking belongs to the safest payment systems on the internet. For more details please click here.

Duel 5 is licensed and regulated by the Malta Gaming Authority (MGA) of Malta and by the Gambling Commission of the UK. Casino is operated by Gantor International Ltd. under Licence MGA/CL1/390/2007 effective date 09.07.2009 B3W Live Ltd. is operating under Licence MGA/CL3/615/2009 effective date 20.02.2012 The Third-party Casino Games are operated by Annabel Interactivo de Europa S.A (Costa Rica ID 3-101-672810) effective date 26/08/2013

DUEL5 Casino is an online gaming website whose games are restricted to individuals of legal age, i.e 18 years and older, and to jurisdictions where the use of this website and its games are legal. These games use Flash technology and do not need any download. Each Casino game is available in both demo and real modes. The registration on DUEL5 Casino is fast and simple. Personal data and contact details of all members are and will remain private and confidential. Our Customer Service can always assist you via live chat, phone, or e-mail.