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Hi,
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IS there gas? YES ok. So if you can get the pilot lit, but when you let up on the button it goes out. Few things to check. On some heaters the manf. install a safety switch to drop the pilot out if its not venting or if its over heating.

Graham there are a couple of things that could be causing what you described.

The Oxygen Depletion Sensor (ODS) which is part of the pilot assembly could be clogged with dust, lint or pet hair. When this happens, the ODS reads the oxygen level as unsafe for operation. Using canned compressed air with a straw nozzle (like you clean your computer with) to blow out the ODS and the pilot tip should solve the problem.

Also, if the air louvers of the cabinet of the heater may also be clogged. Keeping them clean is important.

The Thermocouple, which keeps the pilot lit, may have failed. In which case it will need to replaced.

I hope this helps you to further troubleshoot & solve the problem. Thanks for choosing FixYa.

Without pushing in the knob, turn knob to "IGN" position, THEN press and hold in knob while in that position, repeatedly press "Ignitor" button. (If it's the first time you've lit it, it may take up to 5 minutes of doing this to get the gas line supply full enough to light the pilot.) After the pilot is lit, continue to hold in "IGN" button for 10 seconds, then release, then you should be good to go.

Check regulator on the unit.
Check pilot unit on the heater
use soapy water to check for leaks if see bubbles turn off main gas supply valve.
always turn off gas supply before any checks or repairs are made
when all else failes call your local gas provider to check heater and gas supply

We had a problem keeping the pilot light to stay on, and this site recommended that it could possibly be the thermocoupler that was causing our problems also. We ordered the thermocouple, put it on,hooked it back up and it worked great! Thank you so much.ordered thermocouple from www.masterparts.net