Archive for the ‘ITSM’ Category

Just announced! A new white paper is available on the Axelos web site, discussing how the HDI Standard and ITIL are “better together”. The HDI Standard has been around since 2000, and is a widely accepted global standard for a best-practice “support center”. This paper discusses how the HDI Standard and ITIL are naturally complementary, and can be used as combined guidance to develop a “high performance support center”.

Cyber resilience and IT service management (ITSM) are both concerned with how to manage the information that creates value for your organization and your customers.

Cyber resilience is concerned with managing the risks in protecting the confidentiality, integrity and availability of information that the business needs, whereas

ITSM is concerned with managing the IT systems and services that store, process and manage that information.

There is a lot of overlap between these two areas, but too many organizations manage them completely separately – with different people, processes, technology and governance. This can foster a silo mentality, resulting in ineffective decision making that fails to manage cyber risks properly.

This White Paper looks at how cyber resilience and ITSM can work better together to help organizations be more effective in managing their IT services, in preventing cyber-attacks, and in detecting and correcting attacks that cannot be prevented.