Shipping and Return Policy

The following items will ship to
you using the shipping schedule shown below: Colors and glaze in
Pint(16oz) or less containers, brushes, clay tools, ceramic bisque,
stilts & posts.

All glazes in pint size or smaller containers ship using the schedule
below.

Order Amount

Shipping Charge

Under $99.99

$12.99

$100+

Free!

Shipping is FREE when you order $100 or more of the products mentioned
above. If you do not reach enough for FREE shipping then you will be
charged for shipping as noted above. Just to note, there is NEVER a
packing charge for these items with the free shipping label.

Orders shipping to Alaska or Hawaii or any U.S. territory will have
actual shipping charges. If you wish to ship your order internationally
you will be responsible for all shipping charges as well as costs
incurred to prepare any paperwork necessary for exporting product to
you.

The recipient of any international order is responsible for any taxes,
duties and brokerage fees. The recipient can make arrangements for
larger orders with a freight forwarder or if your order is on the
smaller side we can ship it using FEDEX. We will provide you with an
estimate of the shipping charges within two days of receiving your
order for your approval or denial.

If you wish to use FEDEX overnight or FEDEX 2 Day Air, we do offer this
option and will have to quote this for you at the time of your order if
you wish to utilize this option.

Kilns, Kiln Shelves, Kiln Parts, Clay, Glaze in Gallon or More
Containers, Ceramic Casting Slip
Handling Fees for these items are shown below
If You Order One Of These Items You Will See The Charge On The Basket
Page During Checkout.

Exclusions From Free Shipping

Handling Fee / Shipping Charge

Glaze In Gallon Or More Containers

3 & 5 Gallon Buckets

Gallon Containers

$22 Per Bucket Charge

$12.00 Per Gallon Container

Clay Products

Per Box Delivery Charge

Larger Clay Orders By Pallet

$18.00

Call For Quote - Can Be More Economical

Kiln Shelves

All Kiln Shelves

$5.00 Per Shelf Handling Fee + Actual Shipping

Slip

$1.00 Handling Fee Per Box Up To 15 Boxes
$15.00 Max Charge

Cannot Be Shipped via FedEx/UPS
Actual Freight Rates Will Apply

Kilns

All Kilns Shipped From Factory

Call for a more detailed quote as freight deliveries may have added expense.

We take care to package your order
to prevent breakage. We require that you report any damage to your
order within 5 days of receipt to receive a credit. Any damage reports
beyond 5 days of receipt of your order will not be accepted and no
credit will be issued as our shippers will not accept a claim beyond
that period which leaves us unable to be reimbursed for the loss as
well.

Retain the packaging with your tracking numbers. Please note any
damaged boxes on your delivery receipt and contact us with a detailed
list of the damaged items and we will manage the claim and issue you a
credit.

When your order leaves our
warehouse you can be assured that it has been packed and stacked to
make it to you in excellent condition. If there is any obvious breakage
to your order please note that on the bill of lading before signing off
for receipt of the merchandise.

We require that you report any damage to your order within 5 days. Any
damage reports beyond 5 days of receipt of your order will not be
accepted and no credit will be issued.

Each order is carefully checked
before it leaves our warehouse. Please verify your order against the
packing list provided. If you find that there are missing items from
your order or incorrect items shipped, contact us to report the issue.
These issues need to be reported within 5 days of receipt of the order.
Any claims after that time will not be accepted.

We must be contacted prior to a return being sent back to
us. Call us for a Return Authorization Number prior to shipping. All
return items are subject to a 20% restocking fee and must be initiated
within 5 days of merchandise receipt. Refunds on shipping for both
shipped and returned items are not refundable.

We accept the following forms of payments: Visa, Mastercard, Discover,
AMEX, Check and COD(UPS orders only).

Prices are subject to change without notice. An up to date, complete
price list is always available from our website.