Cannot update windows and some of my antivirus program [Closed]

captfalcon

Posted 26 October 2011 - 11:39 PM

captfalcon

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Member

52 posts

Hello

I cannot update microsoft windows, avira, spybot, malwarebytes, but SuperAntispyware and Adware updated fine. I tried turning off ZoneAlarm and Windows firewalls, but that did not work. If I click update on any of these programs, it will try to download for a while and give an error.

Everytime I login into the the Internet, I get a textbox say "a program on your computer has corrupted your default search provider setting for internet explorer" and a popup box trying to change the new web page. I will go pick a random webpage hoping it will go away, but it will still comeback everytime I get on the Internet.

captfalcon

Posted 31 October 2011 - 08:26 PM

captfalcon

Member

Member

52 posts

Thanks for the help

I got a problem running the quote in the green box with OTL program. When pressing fun fix I will get a pop saying, Cannot create file C:\Documents and Settings\owner\Application Data\ Modzilla\Firefox\Progiles\nk4pu3ra. default\prefs.js.

After waiting a while to close the popup, the OTL program will freeze at "Processing FF - prefs.js..network.proxy.http: "127.0.0.1"...

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.

Accept the disclaimer and allow to update if it asks also allow it to install the recovery console

When finished, it shall produce a log for you.

Please include the C:\ComboFix.txt in your next reply.

Notes:1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Essexboy

Posted 03 November 2011 - 11:45 AM

Essexboy

GeekU Moderator

GeekU Moderator

67,608 posts

Ok lets remove the driver and see if that assists

1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. 3. Open notepad and copy/paste the text in the quotebox below into it:

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captfalcon

Posted 05 November 2011 - 12:07 AM

captfalcon

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Member

52 posts

Step 3 of the repair told me to "insert your windows XP professional Service Pack 3 CD" or "Windows XP Professional CD 2"to fix some of the files, which I do not have.

I tried updating microsoft windows. It updated to Internet Explorer 8 and had to restart.After restarting, everythings the same. Still get the annoying popup upon launch of the Internet. Cannot update virus scans. I tried updating windows again to see if everything is updated but it will not update. The 2007 Microsoft Office Suite Service Pack 3 (SP3).

Posted 05 November 2011 - 06:16 AM

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan

Click the cog in the upper right

Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan

Allow AVP to delete all infections foundOnce it has finished select report tab (last tab)Select Detected threats report from the left and press Save buttonSave it to your desktop and attach to your next post

captfalcon

Posted 05 November 2011 - 10:46 PM

captfalcon

Member

Member

52 posts

On the Automatic scan, it scanned for almost an hour and 40 minutes and said it did not found no detected threats. When I go to the Reports tab and select detected threats, the save button will not highlight and cannot be selected. I guess since there are no detected threats, the text underneath the save link is blank