Exporting Communications Configuration Data

Exporting communications configuration data from the database into a file can make it easier to review your configuration settings. You may want to do this before you put your system into production, or when you consult with Siebel Technical Support. Alternatively, you may prefer making communications configuration data modifications in text files, and then importing this data.

For instructions on exporting CTI configuration data from a previous version, such as release 6.x, see the Siebel CTI documentation (Siebel CTI Guide) for that version.

To export communications configuration data

Navigate to Administration - Communications > All Configurations.

In the Configurations list, select the configuration record for which you want to export data.