Why is there a blank space on a Users Transcript?

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

The blank space on the transcript can be caused by a Transfer School entered on the Users record with no Grades entered.

Article
Number:100447

Products:

onRecord

To remove the space, if you are not going to enter Transfer Grades for that User, follow the steps below:

Navigate to:

Core > User Access > Profile >

Search for the name of the User

Click on the Users Name

Scroll down to the bottom left and click Student Enrollment

The Transfer School will display in Italics, and the name of the School will be displayed in the School (if Transfer) column

Click Edit next to the Transfer School

Click Delete, the system says "This action will remove only the current enrollment record! Use "Withdraw" to remove the student's future enrollment records. Click "Confirm" to continue with the deletion or "Cancel" to abort."