I have an HTC Snap, less than a year old. I use several email accounts on the phone. Up until last week I have had no problems downloading emails.

Starting late last week my phone would hang on either "Connecting", "Disconnecting" or "Logging On" when it tried to access some of my accounts. When this happens all the accounts are effectively stopped from accessing their servers and no emails get downloaded.

I have another account which is not a Gmail account. When I deleted the gmail accounts, the phone worked fine with this non-gmail account (set to use IMAP too).

As soon as I setup a gmail account again, the problem returns.

I reset the phone to factory default and started again, but no luck.

I thought then that perhaps it was a hardware fault, so I took it into the store. They said they would send it off to be checked and gave me a loan Palm Treo. I set up my email accounts on the Treo and exactly the same thing happened. Thereby ruling the phone itself out of the equation.

I'm stumped. I've googled for an answer, but can't see anything. I can't understand why the phone worked no problem this time last week, but now it's useless for the main thing I need it for!

Could this perhaps be an XT problem? Or any other suggestions you can think of would be great.

I have the exact same problem with a Sprint HTC Snap (Win 6.1). I have an Outlook Exchange account & a Gmail (IMAP) account. Beginning May 19th, my Gmail account would hang on Connect/Disconnect/Receiving Folders/Logging In. At that point, I could not access my Exchange account or any other internet application. If I went to Task Manager and ended the Gmail process, I couldn't get back into Messaging without a reboot.

Did Google change something? I've deleted & re-created the Gmail account twice (once after a hard reset to factory settings), it worked for a few syncs, but then crashed again.

Any ideas?? I guess I could just forward my gmail to my other email, but I don't want to mix my work & personal emails.

3. Add smtp.googlemail.com and smtp.gmail.com, with no username and no password (left as optional) and turn on SSL (Use SSL > ON) with Authentication as Password, and configure both of them to be ON in your Outgoing Mail Server in the 'Other SMTP Servers' list

The most important part is, create a name for your Application-specific password for example "iPhone" and when the password is created in the 'Generate new application-specific password box', use that new generated password in your Gmail Account Information on the iPhone below your email address as that's going to be used, not your email account password!

WARNING: Once you hide the password or logged out, you will not be able to see the password again so either memorize it in your own way or if you lose it, generate a new password and REVOKE the old password

Guys can you ensure you've logged a call with the helpdesk so that they can investigate. I'll flick your scenarios through to some tech guys here and get them to have a quick look to see if it's anything simple that they can recommend.

If you look at my original post you will see that my issue had already been raised with tech. This was done in-store, and it was arranged that someone from Telecom would call me last night at home to discuss.

No surprises though... no call from Telecom

In saying that this clearly seems to be a Google thing... some of those threads that plutarcho pointed out are describing exactly the same problem, and the users are all over the world. Not just kiwis on XT.