Richard Blythin

started a topic
about 3 years ago

9.3: VIS Pro download link fails

I've upgraded my VIS to 9.3, I'm interested in trying the pro version. The download keeps failing part way through. I've tried with firefox, edge and internet explorer all with the same results. Anyone else having issues with the link ?.

Best Answer

R

Richard Blythin
said
about 3 years ago

quick update: I disabled both smart filters browser/privacy. It appears to have gone through after a resume attempt. Does 6,377 KB sound about right for the installer ?.

Nick Hallin

said
about 3 years ago

Richard,

I'm not seeing any issues downloading the file. I'll try on some other systems and see if I can reproduce the issue.

Are you able to download any of the other installers? If so, you can put the Pro registration key into either of the other installers and it will download and install Pro.

R

Richard Blythin

said
about 3 years ago

Hi Nick,

All of the links fail for me. I've tried: disabling the routers built in fw functions as well as reboot it. A different user account, downloading on my macintosh. Disabling vipre protection and firewall, letting windows defender take over. None of it has helped, edge says: "file interrupted/couldn't be downloaded". Trying the resume function fails too. Short of a packet analysis with wireshark, I'm at a loss what other trouble-shooting to try.

Since my VIS install went ok with the built in updater. Would changing the key to the beta one work ?.

Ethan Kanar

said
about 3 years ago

Are you able to download these files:

http://www.viprehelp.me/ttrs.exe

http://go.threattracksecurity.com/?linkid=405

You don't need to run them but just try downloading them and let us know.

R

Richard Blythin

said
about 3 years ago

Hi Ethan,The go.threattracksecurity.com link downloaded successfully. The first one times out trying to connect.

R

Richard Blythin

said
about 3 years ago

Update: under firefox the EXE times out, with Edge it eventually went through fine.

Ethan Kanar

said
about 3 years ago

Is the VIS Pro link still failing in Edge?

R

Richard Blythin

said
about 3 years ago

Download was interrupted. Trying resume prompted with the message: "this program is not commonly downloaded and could harm your computer". Only 3.7 MB was completed.

Ethan Kanar

said
about 3 years ago

You can continue past the SmartScreen Filter warning and choose to keep the download or run it anyway.

R

Richard Blythin

said
about 3 years ago

No joy; I disabled the filter, it canceled with 2.6 mb downloaded.

R

Richard Blythin

said
about 3 years ago

Answer

quick update: I disabled both smart filters browser/privacy. It appears to have gone through after a resume attempt. Does 6,377 KB sound about right for the installer ?.

Ethan Kanar

said
about 3 years ago

Yes, this is the correct file size.

R

Richard Blythin

said
about 3 years ago

Thanks, got your other mail. I'll download the other installer as well just in case. It's been quite the strange trouble shooting session. If anything crops up with the pro install I'll report back. I'll likely leave things for today and try the upgrade tomorrow. I appreciate your help and time.