Frequently asked questions

If you have any questions about our products or processes, we'd love to talk. Alternatively, check out some of the most common questions and answers below.

Do you ship Internationally and how much will it cost?

General Delivery Notes:

Please contact us or call us on +64 688 7150 (weekdays 9-5pm) if you experience any issues while ordering. We want you to be 100% happy with your experience with 100% Pure NZ Honey but we can not guarantee the delivery times as we use 3rd parties. Please check with your local post shop or customs regarding fees to get the product into the country or weight limits. 100% Pure NZ Honey are not responsible for other costs/fees for your product.

If you have any questions regarding the delivery of your parcel, please contact us.

- All parcels are shipped by NZ Post. Once your parcel gets to your country, it will be delivered using your local post service.

- Most parcels are tracked (expect International Air (Zone B)).

- Some countries don't allow International Courier so we ship International Air (Zone B). This service can take longer than 15 working days so please be patient.

- Delivery time for NZ orders is between 1-3 working days.

- International delivery time is between 15-20 working days (this can be shorter depending how far away you live from NZ).

How do I store my UMF® Mānuka Honey?

Honey is one of the few natural products that are self-preserving. Unlike most products, it does not need to be kept in the refrigerator after opening. The optimum temperature to store honey is between 14-20°C. The best way to store honey is in a cupboard, away from heat sources and direct sunlight.

How do I know if I’m buying genuine UMF® Mānuka Honey?

There are a number of different trials being conducted, including newly emerging work on determining what the special nature of UMF® Mānuka is.

Genuine UMF® Mānuka honey should include the presence of special chemical markers including Leptosperin and Methylglyoxal (MGO). The UMF® rating measures these attributes and assures purity and quality.

UMF® is the registered trademark of the UMF® Honey Association and can only be used by licensed operators that meet published standards such as regular monitoring and auditing of the quality of their honey. We provide a full batch trace service through our HoneyID™ tool, so that buyers are able to check the authenticity of each and every one of our jars of UMF® Mānuka Honey.

What Is The Difference Between Active Honey And UMF®?

UMF® is a registered trademark that gives a guarantee to consumers that the level of the antibacterial property is what the labels states. UMF® Honeys has been laboratory tested. Not all producers of Honey in New Zealand are members of this group and unfortunately there have been court cases where honey has been sold as Active Honey and when tested, it was found out to be normal Manuka honey

Why is Manuka Honey more expensive than other honeys?

Manuka Honey is unique to New Zealand and to obtain pure Manuka Honey is a specialised task for beekeepers. Manuka Honey is more difficult to extract and has a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.

Can UMF® Mānuka Honey be used on my skin?

Mānuka honey has been shown to have excellent benefits for the skin. Genuine Mānuka honey is the perfect natural alternative for helping manage acne and skin infections. It’s also a natural moisturiser that improves skin hydration because it’s able to absorb moisture directly from the air and draw it into the skin.

What does the UMF level stand for?

One of the chemical markers used to indicate the level or rating of each UMF® Mānuka honey is Methylglyoxal (or MGO). This is the chemical that was identified originally as giving Mānuka honey its unique antibacterial characteristics. The UMF® level varies based on the amount of MGO present in the honey.

Why do you pack in plastic jars instead of glass?

We pack into plastic jars for two reasons - less risk of product damage as we ship internationally, and also plastic is not a household safety risk like a glass jar is. Our jars are produced using pharmaceutic grade (higher than food grade) plastic to ensure the highest quality storage of our precious honey.

Can I use honey in my cooking or baking?

Honey is equal parts indulgence and pantry staple for your cooking. Great for glazing to get that lovely brown crispness, a natural preservative for pickles and sauces, it also retains moisture for deliciously dense, moist cakes, with a touch of colour.

Foodies love Manuka honey for its rich, complex bittersweet flavour that adds another dimension to food altogether. When using honey in a recipe, remember it's about twice as sweet as sugar.

Can children eat honey?

Yes, but please do not feed any type of honey to little ones younger than 12 months old.

Can I track my order?

We will email you when we ship your order with the post company and your unique tracking number.Sometimes the post company can be really busy, or your parcel could be waiting customs clearance or depending on how far away you live from NZ.

Please be patient and wait for your honey to arrive.

If your honey isn’t with you within the 15 working days from receiving your shipping email, Contact us and we’ll chase it up for you.

How can I reorder what I got last time?

Once you’ve created an account with us, simply log in to see your previous orders and other account information.

Will there be any additional taxes?

Please note that product costs and delivery fees do not include possible taxes and duties which may be applied by customs or postal authorities in the country of delivery. All payments of taxes and duties are the sole responsibility of the purchaser.

For more information on what duties and taxes may be payable by you prior to the release of your parcel, we recommend checking your local customs website.