Bill McGinnis replied to us within a very short period of time. And
answered the questions we had. He also sent us a copy of the car fax
promptly. This was over the Christmas weekend. We told him we
would not be making any decisions until after Christmas. He did call us
back with new information on the vehicle that it had more mileage than
was reported on the site. It was definitely not a deal breaker but we
thought it admirable that he let us know. The van was just as described.
The dealershipwas very easy to work with and Bill was great to work
with. We purchased a great vehicle at a fantastic price

Todd got ahold of me right away. He was very helpful and not pushy at all! The whole process went smooth, easy and quick. Angie was very informative and insightful as well! I did buy the Jeep and I love it!!! I would definitely recommend them and will buy from them again! Thank you!:)

Todd Meyer was my salesman he did an excellent job. We communicated by email and phone before my visit to the dealership. He was very responsive and we were able to get many things done ahead of time. At the dealership he was very straight forward we had to do very little negotiating, because I told him we're I wanted to be to buy the truck and he was able to make deal with me right away. I would definitely buy from Todd again.

I emailed him all day and told him the car I wanted to see. He then
informed me the car was not around and he could not get it as an owner
was driving it. It was advertised on their website as the "Dealers Special,"
He stated he would let me know when he could get it.

Dealer responded quickly, answered all my questions, and was very informative and helpful. The vehicle wasn't quite what I wanted, so he took my info so that he could contact me, in the event that he found one. He was very professional & courteous .

Allan,Sorry to see this review. We try always to competitively price our vehicles and accurately disclose what we know about the vehicles. We sell vehicles all over the country and take our reputation for high quality service and transparency very seriously. Please contact me at 641-454-5595 so that we can discuss. Thank you.

The dealer contacted me several times and I spoke with him about how interested I was in the vehicle but because I live several hours away, I would need to figure out a time to get there. (work around my employment schedule and dealership hours, etc.) We talked about my current vehicle and at our last communication, he asked for its VIN. I sent it to him promptly and never heard from him again. I understand that cars sell to someone else during this process. It just would have been nice if he'd let me know what is/was going on with this car. A simple e-mail that it had sold would have been all I needed. That would have taken less than a minute and could have made me keep this dealership on my list of go-to places.

Dealer contacted me right away; answered all my questions completely and honestly; provided me a free complete Carfax report. All personnel I dealt with were extremely pleasant, accommodating, and professional. I purchased the vehicle with a trade-in. Very pleased and will do business again should the opportunity arise. Thank you, Pritchards!!

Pritchards made my car buying experience very pleasant
and hassle free. My sales professional was knowledgeable
and followed up with me throughout the sale. We got a
great preowned vehicle and will definitely look at purchasing
from Pritchard Auto again.

Dealership was very good to work with (Mark)! We worked out a lot of details and shared information before the deal as I lived a few hours away and wanted to be sure we were very close to a deal. The jeep was exactly what they told me (no surprises), they were very upfront and very fair. I would love to work with them again!