Eligibility:BE/ B. Tech/ ME/ M.Tech (CS/ IT), MCA from 2016 and 2017 batches with an aggregate of 70% throughout acedemics.No standing backlogs as on date.

Job Description:As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Additional responsibilities include but are not limited to the following :Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issueTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Analysis of exceptions and logs to isolate root cause and help in product's usability and improve end-user experienceEnsure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articlesApproaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity toolsEnsure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationshipsUnderstands impact of work on the feature/product/teamContinuously enhancing knowledge through training and e-learning coursesHelping customers succeedCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Provide regular reports for management that measure the effectiveness of the technical support function

Ideal Candidate:Constructively work together as a team, sharing ideas.A high degree of analytical and problem solving abilities.A natural leader who strives for excellence and is known for his/her prodigious technical ability.Possess good communication and customer-relationship skills - responsiveness, sensitivity, diplomacyComfortable working both independently and collaboratively.Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges.Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.