Tour Operator Customer Legal Departments

Following an Holiday Accident or
Holiday Illness it is common for
holiday makers to email or write in to the Customer Relations department
of their tour operator to warn them about the problem that caused your injury.

Many are surprised to find that they receive a response from the tour operator’s
“Customer Legal Department” instead.

If you have been contacted by a Customer Legal Department, we suggest
that you take legal advice before corresponding further with your tour operator.

Why have you been contacted by your travel company’s Customer Legal Department?

If you have received an acknowledgement letter from the Tui Customer Legal Department
or Thomas Cook Customer Legal Department it is probably because
they are treating your letter as a claim for compensation.

Customer legal departments of tour operators will usually employ trained staff to
deal with your claim. They are trained to deal with processes and procedures such
as making sure your claim is registered properly.

Freephone: 0808 145 1353 or fill in the enquiry form above.

Is the Tour Company’s Legal Department treating me fairly?

In our experience, if you are dealing directly with a Customer Legal Department
without the involvement of a solicitor, the chances are the tour operator will
never admit liability and you will be offered well below what you are
entitled to in terms of compensation.

A typical example is of someone being offered about £300 or £500 for
salmonella contracted on holiday. Salmonella is a type of food poisoning
and if you contracted it at an all-inclusive hotel, £500 may just about cover compensation
for loss of enjoyment.

£500 will not cover you for all the other compensation such as a refund of the costs
of the holiday and compensation for the pain and suffering you have had to endure.

Which Tour Operators have Customer Legal Departments

Customer Legal Departments will usually be based at one of the head offices of the
tour operator that you have written to. The main two tour operators are Thomas
Cook and Tui who also incorporate their associated
brands. They are not always called Customer Legal Departments either. Here are some
of the names that they may go by:

Tui Customer Legal

Tui Legal Services Department

Tui Legal Department

First Choice Customer Legal Department

Thomson Customer Legal Services

Thomas Cook Legal Services

Thomas Cook Customer Legal

Thomas Cook Claims Department

Thomas Cook also includes various brands so you might have been contacted by Airtours
Customer Legal, Sunset Legal Services or even Club 18-30 Legal Services.

Customer Legal Department Forms

If the tour operator thinks that you want to make a claim, you may have been asked
to complete one of their forms.

One that Thomas Cook use is their “Claims Illness Questionnaire”
or “Thomas Cook Customer Legal Questionnaire”. If you do decide
to complete these forms without taking legal advice, we would urge you to veer on
the side of caution.

They will often ask questions about food you may have consumed outside the hotel
before you were ill. It doesn’t take too much lateral thinking to realise that the
questionnaires may be used against you should Thomas Cook attempt
to defend what they perceive to be a claim.

How can we Help You?

Simpson Millar has a team of Travel Lawyers that help people make claims against
tour operators.

Their team of travel lawyers have people that have actually held senior positions
in the customer legal departments for Thomas Cook, First Choice and Tui.

Contact us for a Free Consultation.

We are happy to give free legal advice to anyone that has been contacted by the
legal services department of any tour operator. If we think you have a good claim
we would be more than willing to represent you.

Disclaimer: None of the information on "www.holidaycompensationclaims.com"
should be construed as legal advice and information is only offered for general
information purposes based on the current law when the information was first displayed
on this website. You should always seek legal advice from an appropriately qualified
solicitor regarding any specific legal enquiry. Calls to or from our legal helpline
may be recorded for training and monitoring purposes.
External links are provided for your convenience, but they are beyond the control
of Simpson Millar LLP Solicitors and no representation is made as to their content.
Use or reliance on any external links and the content thereon provided is at your
own risk.