Other Case Studies

WINconnect are experts in servicing the requirements of multi-tenanted premises, such as large residential apartment complexes, commercial buildings and industrial facilities. An Australian based company, Win Connect is a a full service organisation with internal expertise in engineering, call centre management, customer service, regulatory compliance and information technology.

Suppliers of electricity, hot water, solar and broadband.

Phil Baxter, Chief Technology Officer, explains, “WINconnect started as a supplier of electricity and expanded into providing a full portfolio of services including centralised hot water and solar power. With our specialised technical knowledge, it was a natural progression to provide broadband and telephone services as well.”

Ready Net Go (RNG) is WINconnect’s retail internet brand, which offers consumers a fast nbn™ connection with a seamless move-in experience. They supply apartments with a pre-configured modem and offer a free start-up account. Where appropriate RNG also offer subsidised WiFi coverage for common areas and can also provide phone systems.

We wanted to partner with someone who had specific knowledge of running an ISP.
Phil Baxter, Chief Technology Officer

Phil comments, “We wanted to ensure our broadband connections were high quality and didn’t suffer from congestion like many other providers. While we have experience running large utilities, we wanted to partner with someone who had specific knowledge of running an Internet Service Provider and the unique challenges that poses”.

WINconnect did their research and decided that partnering with BTB was a perfect solution. “BTB’s core values align with our own and their impressive NGN network meant we could offer the highest levels of broadband performance for our customers”, Phil said. “They worked with us to integrate their software into our WINconnect customer portals, and their professional technical and customer support centre meant we didn’t have to resource further staff ourselves.”

RNG is successfully supplying superfast nbn™ services across a range of apartment complexes. “The onboarding and integration with BTB has been a great experience, and the team has worked with us to help grow the NBN side of our business. I highly recommend BTB to anyone wishing to enter the broadband and telecommunications market”.