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Location was fine and check-in desk attendant Sandra was excellent. Room didn't look too bad upon check-in. We were tired after long drive. My wife got up in the morning and went into the shower. After getting wet, she looked up and saw the previous'...More

Thank you for taking the time to write a review regarding you recent visit to our location. I am extremely sorry that your stay was not an enjoyable one. It saddens myself and my team when even one customers walks away from our location not...More

This will be my second extended stay at the Red Roof in Downers Grove, IL. Every time I check in, I am greeted with great customer service especially with Julius, at the front desk! He made sure I was comfortable throughout my whole stay and...More

do not stay at this hotel what ever you do!!!! There are bed bugs. Was eaten alive and when asked for a refund was met with AWFUL customer service from mouthy staff. I wouldn't recommend this place to my worst enemy. No refund and horribly...More

Thank you for letting us know about your experience at our hotel. We are very sorry that we did not meet your expectations and did not live up to our own high standards. We want you to know that we value your comments and take...More

Thank you for taking the time to write a review. I am extremely sorry that we fell short of providing you with a memorable experience. We do take your response seriously and we will work closely with our housekeeping as well as front desk GSR...More

The front desk staff is very friendly and accommodating ( Kourtney & Dell are awesome!!! ) and property is well maintained. Love the fact that they allow pets without a huge fee and have a laundry facility on the property.

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Thank you, Karen C, for your continued conversation with other guests and myself. It's exciting to see this type of online interaction.
Hello Dana D
To add to Karen C's response, McDonald's is just under 1 mile from the... More

Thank you, Karen C, for your continued conversation with other guests and myself. It's exciting to see this type of online interaction.
Hello Dana D
To add to Karen C's response, McDonald's is just under 1 mile from the property and is open 24 hours. The Panera is located directly across the highway and opens at 5:30am. It can be tricky to get to if there is heavy traffic, but my staff walks across the two sets of double lane traffic a few times a week.
Please feel free to reach out to me directly at the hotel if I can be of any further assistance.
Have a wonderful day!
John Danielson
General Manager
630-963-4205