one possibility could be if you are no longer a VM broadband customer. Sorry, that is not meant to be a dig, many ex-customers have been happily using their email for years, and now thet VM have belatedly decide to do some housekeeping they are cut off without warning.

Two days people. NO more. I will not write, call you or do anything else other than waht i am doign here since i have now wasted enough time with this company.

You take my money! Well, serve me then!!!!!!!!!!!!!!!!

Actually, that is the best thing to do. The Mods reply here about 3-5 days after the last post, so if you need a reply from them then it is best to not post on this thread any more - each succesive post will put you back of the queue again.

_____________________________________________________________________if you just want to say thanks > click 'kudos' +☆﻿if this has also helped answer your question > click 'helpful answer' also

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

Before this can be dealt with can you please call Customer Care on 0845 454 1111 or 151 from a VM landline. They will need to discuss your account. Once that is clear they will be able to pass you over to Support to resolve the email issue.

Regards,

Mike Jones

Help & Support Forum Team

_____

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

As mentioned by one of the above Forum staff, you will need to give us a call to discuss this due to Data Protection.

Give our Technical Support Team a call they will be able to solve this issue for you. You can reach them on 151 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.