Ebay India Complaint – Item (VR Headset) Received As Not Described

Subject: Item (VR Headset) received as not describedMy Name: Arjun ShindeMy City: VadodaraMy Complaint Against: Ebay IndiaComplaint Category:Internet Services & WebsitesClaim Amount (Approx.): 2999My Complaint Description: I have purchased one VR Headset named (3D READY VR BOX Version 2 VR Virtual Reality Glasses rift 3d movies & 3d Games)from Ebay. I raised the claim on 5th March 2016 with the note that "Quality is not worth. Head spounge is of bad quality. Hurting on nose after 15 minutes of use." They called me once on 8th March 2016 but unfortunately I was not able to respond to my call and they didn't come back to me in next 24 hours. On 9th March 2016 in the evening I called them to know the status of my claim and they said that they called me and i didn't respond to their call and they asked me about the problem with the item, I told them that "Nose is touching the nose guard and hurting after wearing 15 minutesminutes. Also, right side adjustment is loose, lenses touching my eyes if I watch by lying on the bed. How should I upload pics for this issues?". They asked me to upload the Proof of "Item not as described" and it will take 20 days to get the resolution. What should I upload as a proof of, my hurting nose?. Please advise…

You guys called me on 12th March only once instead of as the actual schedule on 11th March. If customer fail to respond to 1st attempt then why you guys don’t call them again on same day may be after few minutes or hours. Then you schedule the call on 16th March, why not on 13th march? Now I understand why customers are writing the bad feedbacks on Ebay services.

You guys called me on 12th March only once instead of as the actual schedule on 11th March. If customer fail to respond to 1st attempt then why you guys don’t call them again on same day may be after few minutes or hours. You schedule the call on 16th March, why not on the 13th march? You said in the comment on your website that We have not received any response from you on our earlier email dated 08/03/2016 but I did not receive any email from you on 8/3/2016. If you are sending email, are you guys confirming or informing the customer regarding an email sent? Now I understand why customers are writing the bad feedbacks on Ebay services.