Carbiz Ltd.

Evan M. BerneyCEO

DON’T SWEAT THE SMALL THINGS

Carbiz Ltd. is a multi-generational family business that has weathered its share of challenges. The recent recession, for example, affected the dealership deeply. “Knowing that change was needed, I began to create and implement a new business model emphasizing transparency with regard to vehicle quality and all aspects of the sales process for our customers,” says Evan M. Berney, CEO of Carbiz. “Through this transparency, we have created a customer experience unlike any other dealership in the area, and through word of mouth, review websites and awards, our business has grown dramatically.”

Quick Tip: “Work in the trenches with your employees and show them that there is no job too small or trivial to be beneath you.”

The main challenge Carbiz has faced as a result of its fast growth is staffing for newly opened positions and new departments. “The auto industry is notorious for having rigorous work schedules, little paid time off and sub-par benefits packages,” says Berney. “While this may have worked for older generations, I needed to make working at Carbiz attractive to younger candidates.” By overhauling its compensation and benefits package, the company has been able to attract and retain those candidates. In leading Carbiz, Berney says he has learned not to “sweat the small things.” “I slowly began to learn and practice the delegation of responsibilities and to know that in time, every issue would be resolved.”