http://m.getsatisfaction.com/topics/7532582Sync emails from Gmail to Gainsight/Timeline2018-07-24T11:14:43Z2017-06-06T13:34:59Z7532582http://m.getsatisfaction.com/topics/75325827532582Sync emails from Gmail to Gainsight/Timeline2018-07-24T11:14:43Z2017-06-06T13:34:59ZBerin Bezmenhttp://m.getsatisfaction.com/people/7838225https://www.gravatar.com/avatar/cc69331fb58741db866d538bbf5b914b?d=identicon&s=55&r=PGberin_bezmen
We use Yesware to sync our emails with Salesforce. Yesware provides a "sync with SF" button which would be awesome to have for Gainsight. Our team uses Timeline very heavily and would be great if they could have their emails from gmail sync into Timeline and log it as an email activity. If this is not available, is there a way to sync emails from Gmail to Gainsight directly (without having to sync to SF and then run a report in Gainsight on the SF activity)
ideapending92017commenthttp://m.getsatisfaction.com/topics/7532582/replies/18736434http://m.getsatisfaction.com/topics/753258218736434Nitisha Rathi responded to "Sync emails from Gmail to Gainsight/Timeline"2017-06-15T06:04:52Z2017-06-15T06:04:52ZNitisha Rathihttp://m.getsatisfaction.com/people/7584366https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.pngnitisha_rathi
Hi Berin,<br /><br />Syncing emails to Gainsight is in our roadmap. ETA to be decided.<br /><br />Thanks,<br />Nitisha
3http://m.getsatisfaction.com/topics/7532582/replies/18864593http://m.getsatisfaction.com/topics/753258218864593Laura responded to "Sync emails from Gmail to Gainsight/Timeline"2017-08-09T18:20:36Z2017-08-09T18:20:36ZLaurahttp://m.getsatisfaction.com/people/8775237https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10972971/profilepic_medium.jpglaura_stupi
where can i find information on this project/part of the roadmap? my team would love to hear about it.
0http://m.getsatisfaction.com/topics/7532582/replies/18868630http://m.getsatisfaction.com/topics/7532582/replies/1886459318868630Nitisha Rathi responded to "Sync emails from Gmail to Gainsight/Timeline"2017-08-11T09:10:12Z2017-08-11T09:10:12ZNitisha Rathihttp://m.getsatisfaction.com/people/7584366https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.pngnitisha_rathi
Hi Laura,<br /><br />Is it ok if I set-up a meeting with you and share our thought process? It will be great to get your feedback on it.<br /><br />Thanks,<br />Nitisha
0http://m.getsatisfaction.com/topics/7532582/replies/18869571http://m.getsatisfaction.com/topics/7532582/replies/1886459318869571Laura responded to "Sync emails from Gmail to Gainsight/Timeline"2017-08-11T17:11:15Z2017-08-11T17:11:15ZLaurahttp://m.getsatisfaction.com/people/8775237https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10972971/profilepic_medium.jpglaura_stupi
yes, that would be great.
0http://m.getsatisfaction.com/topics/7532582/replies/19354289http://m.getsatisfaction.com/topics/753258219354289Taylor Young responded to "Sync emails from Gmail to Gainsight/Timeline"2018-02-27T14:26:58Z2018-02-27T14:26:58ZTaylor Younghttp://m.getsatisfaction.com/people/9486472https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11212694/photo_medium.jpgtaylor_young_druf5653rdqgz
Any updates on this feature? Very important for our team!!
3http://m.getsatisfaction.com/topics/7532582/replies/19354870http://m.getsatisfaction.com/topics/753258219354870Ben responded to "Sync emails from Gmail to Gainsight/Timeline"2018-02-27T17:22:27Z2018-02-27T17:22:27ZBenhttp://m.getsatisfaction.com/people/8274286https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11218007/272c2726037d1d941df954063bbb6331_medium.jpgben_michael_7959047
I agree with Taylor! We have had a multi-year struggle with not knowing all interactions. We'll have a CTA with email assist kick off and the CSM will send out an email. But corresponding replies and back-and-forth is out of their inbox. Some function to bring that back into Timeline (and ultimately SF Activity History) would be ideal.
2http://m.getsatisfaction.com/topics/7532582/replies/19523548http://m.getsatisfaction.com/topics/753258219523548Allison Elmer responded to "Sync emails from Gmail to Gainsight/Timeline"2018-05-15T13:44:51Z2018-05-15T13:44:51ZAllison Elmerhttp://m.getsatisfaction.com/people/9647315https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11274031/ScreenShot2018-05-06at11.17.05AM_medium.pngallison_elmer
Any update on this? It's really difficult to encourage CSM adoption if they constantly have to leave Timeline to review communication.
1http://m.getsatisfaction.com/topics/7532582/replies/19530489http://m.getsatisfaction.com/topics/753258219530489Nitisha Rathi responded to "Sync emails from Gmail to Gainsight/Timeline"2018-05-18T12:09:19Z2018-05-18T12:09:19ZNitisha Rathihttp://m.getsatisfaction.com/people/7584366https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.pngnitisha_rathi
Hi,<br /><br />This functionality is one of our top priority and we are making progress on it. Implementing it requires a lot of infrastructure work and we are in the process of making those changes. I will post updates here once I have more clarity on the release dates.<br /><br />Thanks,<br />Nitisha
1http://m.getsatisfaction.com/topics/7532582/replies/19656771http://m.getsatisfaction.com/topics/7532582/replies/1953048919656771Steven Lewandowski responded to "Sync emails from Gmail to Gainsight/Timeline"2018-07-24T11:14:43Z2018-07-24T11:14:43ZSteven Lewandowskihttp://m.getsatisfaction.com/people/9200924https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11110689/photo_medium.jpgsteven_lewandowski
Those are great news. Really looking forward to it. Remember call speaking about it during last years Pulse.
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