Live in the best student residences of Madrid

Accommodation in the heart of the city

How to book these awesome rooms?

Uniplaces is delighted to welcome you at Mi Casa Inn , the best student residence in Madrid. We are proud to count on this partner and we are 120% sure that you will enjoy your stay.

Mi Casa Inn has a strong and engaged community and works hard to ensure that this will be the best experience in your life. That's why they have weekly events that include : bbqs, parties, cooking lessons, outdoor activities, football matches, make up lessons, discounts to clubs... and an awesome welcome pack that includes a sweater and a backpack.

About Uniplaces

Uniplaces is creating a trusted brand for students everywhere. We believe in making finding accommodation better. We want students to have a great experience when they book a place, when they move in, and every day that they spend there. At the same time, we're always looking for trustworthy landlords who can help us deliver this great experience. We've moved the whole process of finding, choosing and booking online. It's our way of turning an old-fashioned market upside-down. It's our way of changing the world.

You can check your booking details — such as your booking ID, official move-in and move-out dates, landlord contact information, cancellation policy, and other rental conditions — on the booking confirmation email we sent you or on your Personal Dashboard.

To access your Personal Dashboard, log in to your Uniplaces account, click on your name on the top right-hand side of your screen, and click on "Booking requests".

This is where you can find everything about your booking.

Back

After the first rent, who do I pay the monthly rent to?

The first month's rent is paid directly to Uniplaces and is transferred to your landlord 24 hours after you move in. After that, your monthly rent has to be paid directly to your landlord.

Remember that you also need to pay a security deposit and admin fee (if applicable) directly to your landlord on the day you check in.

Please get in touch with your landlord to agree on how you're going to pay your monthly rent.

Back

What is the 24-hour safety period?

Uniplaces strives to make sure the photos and information you see in our listings accurately represent what you will find when you arrive in your new home. We created the 24-hour safety period to protect our students and to make sure they are compensated in case something goes wrong.

In the unlikely and unfortunate event of arriving only to find a place that looks completely different from the one you booked, or if it has different conditions from the ones that were included in the listing, please let us know within 24 hours of your move-in date so we can investigate and withhold the rent transfer to the landlord.

Are you having a problem with your move-in?

We’re very sorry that you’re having an issue with your move-in. If you’re still within the first 24 hours of your official move-in date, you can easily file a complaint on your dashboard. Simply follow these steps:

Access your dashboard;

Click on "Booking requests";

Select "Report issue";

Choose the most appropriate option and describe your issue in more detail. The more detailed you explain the issue, the faster we will be able to understand it and help you;

Click on the "Report issue" button.

We will answer you back as soon as possible to help you in any way we can.

Important: Please keep in mind that we can only help you within the 24 hours of your move-in date, so it is essential that you report your issue within this time. After these 24 hours, your first rent is transferred to your landlord, and you won't be able to receive a refund.

Tip: Make sure to collect evidence (photos and videos) to support your complaint, as we will request it at a later stage. Also, try to discuss your issue with your landlord before filing a complaint so they are given the opportunity to fix it.

Back

What should I do if I have problems with my move-in?

We’re very sorry that you’re having an issue with your move-in. If you’re still within the first 24 hours of your official move-in date, you can easily file a complaint on your dashboard. Simply follow these steps:

Access your dashboard;

Click on "Booking requests";

Select "Report issue";

Choose the most appropriate option and describe your issue in more detail. The more detailed you explain the issue, the faster we will be able to understand it and help you;

Click on the "Report issue" button.

We will answer you back as soon as possible to help you in any way we can.

Important: Please keep in mind that we can only help you within the 24 hours of your move-in date, so it is essential that you report your issue within this time. After these 24 hours, your first rent is transferred to your landlord, and you won't be able to receive a refund.

Tip: Make sure to collect evidence (photos and videos) to support your complaint, as we will request it at a later stage. Also, try to discuss your issue with your landlord before filing a complaint so they are given the opportunity to fix it.

Back

My booking was cancelled. What happens next?

Sometimes a booking might be cancelled unexpectedly. It may be related to your landlord or to the place you booked. Whatever the reason, you will be notified of the cancellation immediately.

If either your landlord or Uniplaces cancels your booking, you will be fully refunded, including the first month's rent, the Uniplaces service fee, and any deposit you may have paid. Depending on your payment method and bank account, the amount you paid should reach your bank account within 10 business days.

You might be contacted by a Uniplaces agent to help you find a new place. We will suggest similar places to the one you booked and make sure they match your original preferences.

In case no other similar place is available for the dates you selected, try editing your preferences. The less limited they are, the more likely you are to find a great place!