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Achieving Business Excellence - Embraer

2.
I will not waste one minute of your time…
• I have a ton to cover and I will go pretty fast.
• Please take lots of notes, think/work hard and feel free
to ask questions or give comments at ANY time.
• I am happy to answer any of your questions, offer advice
and recommend books at any time after this session.
• John@JohnSpence.com
The slides are already posted at:
www.SlideShare.net/johnspence

15.
Do your employees look like this?
1. They give more discretionary effort.
2. They consistently exceed expectations.
3. They take more responsibility and initiative.
4. They receive better customer service ratings.
5. They offer more ideas for improvement.
6. They promote and model teamwork.
7. They volunteer more for extra assignments.
8. They anticipate and adapt better to change.
9. They persist at difficult work over time.
10. They speak well of the organization.
1 - 10
Workshop: 6

17.
Brand New from HBR
• Individual differences are nurtured.
• Information is not suppressed or spun.
• The company adds value to employees rather
than merely extracting it from them.
• The organization stands for something
meaningful.
• The work itself is intrinsically rewarding.
• There are no stupid rules.

26.
The Evergreen Project
10 year study of 160 top companies
40 distinct industries
200 management practices
Winners, climbers, tumblers, losers
Winners had an average Total Return to Shareholders of 945%...
The Losers only averaged a TRS of 62%
From: What (really) Works by Joyce, Nohria, Roberson 11

33.
THANK YOU
If you have any questions at all please do not hesitate to send a note or call.
My email address is: john@johnspence.com
PLEASE connect with me on LinkedIn
Also, you might find value in the ideas I share in my blog. You can sign up for it at:
www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence