AnswerHello Steven,
This is due to improper settings. You see, the automatic reaction to freezing in the fresh food section, (especially in the crisper drawers), is lack of air circulation. In order to increase the air circulation which prevents the cold air from migrating to the bottom of the unit and back feeding into the bottom of the fresh food compartment, turn the temperature COLDER in the fresh food compartment and the freezer warmer. This circulates warmer air more often and corrects the issue. You should also check the ice door with a flashlight. If light can pass, so can air.