Credit Acceptance is quickly growing and we have a variety of opportunities within our Front End Servicing departments. Team members work to promote great customer service, encourage customers to bring their accounts current and resolve escalated customer issues. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.

About this Position:

Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments.

Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current.

Ensure the information we depend on to contact and collect from these consumers is accurately maintained.

Support additional consumer service requests

Outcomes & Activities:

Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls.

Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay.

Provide Support: You will support consumer requests, including processing one-time and recurring phone payments.

Update Contact Information: While speaking with consumers you will work to identify additional contact information

Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines.

Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance.

All other duties as assigned by Supervisor.

Regular and predictable attendance as outlined in the department attendance policy