Within the travel and tourism industry there are a number of organisations providing similar products and services, and it is often the quality of customer service that distinguishes one from another.

In this unit you will find out why customer service is so important to travel and tourism organisations and gain an understanding of how training and induction are important in preparing staff to provide customer service.

This unit is assessed by carrying out an investigation into aspects of customer service at the Slieve Donard Hotel and producing an assignment on this.

Within the travel and tourism industry there are a number of organisations providing similar products and services, and it is often the quality of customer service that distinguishes one from another.

In this unit you will find out why customer service is so important to travel and tourism organisations and gain an understanding of how training and induction are important in preparing staff to provide customer service.

This unit is assessed by carrying out an investigation into aspects of customer service at the Slieve Donard Hotel and producing an assignment on this.