This topichttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908056#M331939
great minds think alike i believe it is said LOLFri, 28 Jun 2013 20:15:31 GMTjohn462013-06-28T20:15:31ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/883422#M331917
<P>My speed dropped twice from 2 meg to around 120 Kbps. Once last March/April and once this past week. In fact it ran so slow the BT speedtest wouldn't work.</P><P>&nbsp;</P><P>Having been through variousl tests and resets and so on, even to trying an ADSL filter, and having daily phonecalls and phone backs....</P><P>&nbsp;</P><P>Magically (both times) were resolved following a lengthy wait while a level2 tech help advisor "looked into the matter".</P><P>&nbsp;</P><P>I had measured the speed at 120 kbps at around 11.30 am, but when the latest tech asked me to hold for about 5 mins and then I wired up my netbook as instructed to test again, all of a sudden, it was miraculously back in full swing. 2 meg or thereabouts. This is 5 days after a noticeable loss and drop out...which progressively went from slow to crawling pace.....</P><P>&nbsp;</P><P>Now once would be a coincidence, but twice, I am now suspicious about what is going on. I live near an exchange so that is not an issue. The nervous (embarrased?) laughter at the other end of the phone when i ask how this is possible is equally disconcerting. I have heard about providers "choking" customers ... and am now looking into this in more depth.</P>Thu, 06 Jun 2013 11:43:17 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/883422#M331917DerekG2013-06-06T11:43:17ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/883456#M331918
ADSL MAX needs 3/5 days for its IP Profile to rise the speed automatically and the drop is caused by the hub disconnecting you were not being deliberatly cappedThu, 06 Jun 2013 11:59:15 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/883456#M331918john462013-06-06T11:59:15ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/883468#M331919
<P>Hi Welcome to the community forums</P>
<P>Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted <A href="http://forumhelp.dyndns.info/speed/first_steps.html" target="_blank">http://forumhelp.dyndns.info/speed/first_steps.html</A></P>
<P>once you have posted the information asked for then the community members can help you more</P>
<P><BR />Thank You</P>
<P><BR />This is a customer to customer self help forum the only BT presence here are the forum moderators</P>Thu, 06 Jun 2013 12:08:52 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/883468#M331919john462013-06-06T12:08:52ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/884294#M331920
<P>A few points I would make:</P><P>&nbsp;</P><P>I don't pretend to fully understand the statement- ADSL MAX needs 3/5 days for its IP Profile to rise the speed automatically and the drop is caused by the hub disconnecting you were not being deliberatly capped ...but</P><P>&nbsp;</P><P>1. My speed recovered from 120 kbps to 3 Mbps in a matter of minutes, not 3-5 days.</P><P>2. My hub did not disconnect at any time during the initial period of lost speed, although it was disconnected during the attempts to rectify the problem, as per the troubleshooting instructions.</P><P>3. Are some households deliberately capped then?</P>Fri, 07 Jun 2013 07:53:57 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/884294#M331920DerekG2013-06-07T07:53:57ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/884378#M331921
<P>there is no deliberate capping - the system is automatic.</P>
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<P>in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run&nbsp; <A title="btspeedtester new" href="http://speedtest.btwholesale.com/" target="_self">btspeedtester</A>&nbsp; (MAC users may have problems). when first test completes then run diagnostic test and post the results .<BR /><BR /><BR />are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home? <BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal<BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem<BR /><BR /></P>
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<P><IMG src="https://community.bt.com/t5/image/serverpage/image-id/11495iC905CC83543E432B/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="test socket.jpg" title="test socket.jpg" width="159" height="138" align="middle" /></P>Fri, 07 Jun 2013 09:22:14 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/884378#M331921imjolly2013-06-07T09:22:14ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/892986#M331922
<P>I haven't replied sooner as the speed was fine for a few days....now back to crawling at 240 kbps and lower. This is the standard pattern since I switched from Orange to BT Broadband.&nbsp;</P><P>Unable to get web pages to load correctly at speed, nor watch film of even low quality without stop starting.If the system is automatic, how do you explain a sudden surge in speed when speaking/complaining to the Level 2 advisors on more than one occasion, as if they want to keep me happy for a few days....?</P><P>&nbsp;</P><P>Connecting via filter to master/test socket = no difference</P><P>Quiet line test - nothing of note to report</P><P>ADSL info-below</P><P>&nbsp;</P><P>ADSL Line StatusConnection InformationLine state: Connected</P><P>Connection time: 0 days, 01:08:10</P><P>Downstream: 2.406 Mbps</P><P>Upstream: 352 Kbps</P><P>&nbsp;</P><P>&nbsp;</P><P>ADSL SettingsVPI/VCI: 0/38</P><P>Type: PPPoA</P><P>Modulation: G.992.1 Annex A</P><P>Latency type: Fast</P><P>Noise margin (Down/Up): 6.0 dB / 6.0 dB</P><P>Line attenuation (Down/Up): 15.7 dB / 6.0 dB</P><P>Output power (Down/Up): 13.7 dBm / 12.3 dBm</P><P>FEC Events (Down/Up): 0 / 0</P><P>CRC Events (Down/Up): 0 / 0</P><P>Loss of Framing (Local/Remote): 0 / 0</P><P>Loss of Signal (Local/Remote): 0 / 0</P><P>Loss of Power (Local/Remote): 0 / 0</P><P>HEC Events (Down/Up): 0 / 0</P><P>Error Seconds (Local/Remote): 4 / 4</P><P>&nbsp;</P><P>Speedtest</P><P>Download speedachieved during the test was - 0.25 Mbps</P><P>For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.</P><P>Additional Information:</P><P>Your DSL Connection Rate :2.46 Mbps(DOWN-STREAM), 0.35 Mbps(UP-STREAM)</P><P>IP Profile for your line is - 0.25 Mbps</P><P>&nbsp;</P><P>It seems unlimited broadband, which I was encourged to buy into by BT, is far from fulfilling its promise. I intend to write and ask for a refund and consider Sky next year.</P>Sat, 15 Jun 2013 10:39:10 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/892986#M331922DerekG2013-06-15T10:39:10ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/892996#M331923
<P>can you connect to test socket and repost stats please.&nbsp; with your attenuation you should have an 8mb connection speed.&nbsp; the slow download is due to the low profile of 0.25mb which is due to a low connection speed previously.&nbsp; after the low connection speed the profile drops to be consistent with that speed but when your speed recovers it can take 3/5 days for profile to reflect the increase in conenction speed</P>Sat, 15 Jun 2013 10:57:44 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/892996#M331923imjolly2013-06-15T10:57:44ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/893044#M331924
unlimited refers to the amount of data downloaded per month not your speed speeds are sold as up to and this applies to all ISP's as has already been posted if you remain connected to the test socket for the next 3/5 days your speed will improve this link explains more about IP Profiles <A href="http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_v_sync" target="_blank">http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_v_sync</A>Sat, 15 Jun 2013 12:05:51 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/893044#M331924john462013-06-15T12:05:51ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898030#M331925
These were the stats when i was connected to the test socket.<BR />I emailed BT about leaving them next day and miraculously I am back up to 1.5 Mbps fairly constant speed for last few days. Never had 8 Mbps, best is 3.5 Mpbs. Why doesn't anyone discuss the reason for the INITIAL massive drop in speed- THROTTLING ?Thu, 20 Jun 2013 08:36:56 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898030#M331925DerekG2013-06-20T08:36:56ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898100#M331926
are you connected to the test socket as suggested your speed dropped due to disconnections which has caused a drop in IP profile have you by any chance got a sky box connected to the phone line if yes is is it properly filtered as the phone splitter they provide is not a filter and they are a well known source of interference problemsThu, 20 Jun 2013 09:24:37 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898100#M331926john462013-06-20T09:24:37ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898150#M331927
<P>Let's be clear on this-<BR />1) I was connected to test socket while the speed was 0.25Mbps<BR />- Now it is back up to 1.5 Mbps I have reconnected to the Openreach box<BR />2) Your reference to Sky (and other so-called interference) is a red herring-my connection is totally separate.<BR />3) BT control the speed - the problem and the solution is with them<BR />4) speed drops v low regularly -every few weeks- it's low for a week or so before recovering itself. There is no pattern in what makes it recover as I have tried different solutions.<BR />-clearly it is then I disconnect/re-start the Hub , so that is not an INITIAL cause of the problem.</P><P>&nbsp;</P><P>Why aren't we talking about why and how BT control the speed?</P>Thu, 20 Jun 2013 10:00:49 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898150#M331927DerekG2013-06-20T10:00:49ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898180#M331928
<BLOCKQUOTE><HR /><LI-USER uid="125230"></LI-USER> wrote:<BR />
<P>Let's be clear on this-<BR />1) I was connected to test socket while the speed was 0.25Mbps<BR />- Now it is back up to 1.5 Mbps I have reconnected to the Openreach box<BR />2) Your reference to Sky (and other so-called interference) is a red herring-my connection is totally separate.<BR />3) BT control the speed - the problem and the solution is with them<BR />4) speed drops v low regularly -every few weeks- it's low for a week or so before recovering itself. There is no pattern in what makes it recover as I have tried different solutions.<BR />-clearly it is then I disconnect/re-start the Hub , so that is not an INITIAL cause of the problem.</P>
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<P>Why aren't we talking about why and how BT control the speed?</P>
<HR /></BLOCKQUOTE>
<P>can I clarify and help</P>
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<P>1 the conenction speed in the test socket was better but the download speed was slow at 0.25mb because your profile was low due to a previously low connection speed.&nbsp; john46 posted a link to help you understand about your profile and how it controls your download speed and how it changes</P>
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<P>2&nbsp; many posters get line noise and disconenction because there sky box is conencted to the phone line without a filter - many being confused by the phone double adapter - if you use a filters faceplate then that should not be a problem</P>
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<P>3&nbsp; the conenction speed is automatically set - there is no manual intervention looking at your conenction and decided what speed you should get.&nbsp; main criteria are distance from the exchange and line quality</P>
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<P>4 unless you check your stats regularly and in particular connection time your router could reset anytime during the day when you are out or at night and you would never know as light will look ok.&nbsp; only by checking the stats will you know if it dropped</P>
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<P>so again BT are not controlling your speed in that there is someone monitoring ypur line - it is all automatic.&nbsp; if your line drops often then the automatic system increases your noise margin and lowers your conenction speed to try and stabilise your line.&nbsp; If your conenction continues to drop then the automatic system will further increase your noise margin and lower your conenction speed</P>
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<P>every drop in connection speed will result in a lower ip profile - the lower the profile the lower the download speed</P>Thu, 20 Jun 2013 10:20:34 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/898180#M331928imjolly2013-06-20T10:20:34ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907292#M331929
OK how about explaining this scenario?<BR /><BR />I have not disconnected anything in last few days or messed around with my filter/test socket/hub and according to your logic my line should be stabilising...and speed building back up after the tests carried out during the week of hell in early June.<BR /><BR />Here are the speeds for various tests last few days:<BR />21st June 1.3 Mbps<BR />22nd June 0.5 Mbps reducing to 0.25 Kbps during day<BR />23rd June 1.6 Mbps<BR />25th June 1.9 Mbps<BR />26th June 1.4 Mbps<BR />27th June 1.9 Mbps reducing in the morning to 0.4 Mbps increasing late to 1.9 Mbps<BR />28th June 1.9 Mbps at 9.00 am<BR />0.5 Mbps at 9.30 back to 1.9 Mbps at 10.00 am.<BR /><BR />How can BT justify unlimited BB for- in my case - £18 per month when it only functions for about half that time? I am not going to call in for any more technical assistance when it is up and down like a yo-yo. My next call is to billing to see when my contract runs to...Fri, 28 Jun 2013 10:02:10 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907292#M331929DerekG2013-06-28T10:02:10ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907302#M331930
<P>download speed will vary and only way to see what is going on is the adsl stats from your router.</P>
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<P>for example all these stats could happen with a stable connection and just fluctuating download speeds on different days at different conditions or your router could be resetting daily hence the fluctuations.&nbsp; so without router stats your figures show fluctuations but the cause?</P>Fri, 28 Jun 2013 10:12:25 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907302#M331930imjolly2013-06-28T10:12:25ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907312#M331931
changing your provider will not resolve your problem unless you move to a cable provider as they all use the same Openreach lines and BT Wholesale network to the internet <BR /><BR />if you would post your current ADSL stats then we can see where the ongoing problem is coming fromFri, 28 Jun 2013 10:30:41 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907312#M331931john462013-06-28T10:30:41ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907610#M331932
Download speedachieved during the test was - 2 Mbps<BR />For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.<BR />Additional Information:<BR />Your DSL Connection Rate :2.46 Mbps(DOWN-STREAM), 0.35 Mbps(UP-STREAM)<BR />IP Profile for your line is - 2 MbpsFri, 28 Jun 2013 14:05:29 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907610#M331932DerekG2013-06-28T14:05:29ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907620#M331933
<P>from that test your conenction looks good for a 2.46 connection speed you have correct profile and thoughput really good matching profile</P>Fri, 28 Jun 2013 14:12:04 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907620#M331933imjolly2013-06-28T14:12:04ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907624#M331934
the speed test looks fine could you repost your hub statsFri, 28 Jun 2013 14:13:21 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/907624#M331934john462013-06-28T14:13:21ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908004#M331935
I don't feel I am getting through to anyone... yes the speed is fine now...yes the ADSL stats are probably fine too (at this moment) ,, but for several days this month (and in previous months) and various times in the day (including today), the speed has been so SLOW and basically unacceptable.<BR /><BR /><BR />ADSL Line StatusConnection InformationLine state: Connected<BR />Connection time: 13 days, 06:02:19<BR />Downstream: 2.406 Mbps<BR />Upstream: 352 Kbps<BR /><BR /><BR />ADSL SettingsVPI/VCI: 0/38<BR />Type: PPPoA<BR />Modulation: G.992.1 Annex A<BR />Latency type: Fast<BR />Noise margin (Down/Up): 6.1 dB / 6.0 dB<BR />Line attenuation (Down/Up): 15.7 dB / 6.0 dB<BR />Output power (Down/Up): 13.7 dBm / 12.3 dBm<BR />FEC Events (Down/Up): 0 / 0<BR />CRC Events (Down/Up): 48 / 292<BR />Loss of Framing (Local/Remote): 0 / 0<BR />Loss of Signal (Local/Remote): 0 / 0<BR />Loss of Power (Local/Remote): 0 / 0<BR />HEC Events (Down/Up): 25 / 0<BR />Error Seconds (Local/Remote): 51 / 263<BR /><BR /><BR />Fri, 28 Jun 2013 19:24:51 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908004#M331935DerekG2013-06-28T19:24:51ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908028#M331936
From your stats you should have an 8mb connection speed but with low connection speed like yours I would expect a far higher noise margin to give the scope for faster speed<BR /><BR />If you are connected to the test socket ( even though you have SSFP), have tried new filter and quiet line test is ok then I would contact the mods for help. <A href="https://bt.custhelp.com/app/contact_email/c/4951" target="_blank">https://bt.custhelp.com/app/contact_email/c/4951</A> <BR /><BR />After connection sorted out then that may well solve your problem of low throughputFri, 28 Jun 2013 19:46:54 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908028#M331936imjolly2013-06-28T19:46:54ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908046#M331937
for your attenuation and noise margin your connection speed is rubbish you should be connecting at the maximum speed of 8mb there is something very wrong with the connection as the last set of stats taken with the hub connected to the test socketFri, 28 Jun 2013 20:06:10 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908046#M331937john462013-06-28T20:06:10ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908052#M331938
That's what I said LOLFri, 28 Jun 2013 20:10:45 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908052#M331938imjolly2013-06-28T20:10:45ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908056#M331939
great minds think alike i believe it is said LOLFri, 28 Jun 2013 20:15:31 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908056#M331939john462013-06-28T20:15:31ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908074#M331940
I would mark this as helpful if I understood<BR /><BR />a) what it means<BR />b) what can be done about it...Fri, 28 Jun 2013 20:26:37 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908074#M331940DerekG2013-06-28T20:26:37ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908078#M331941
Use the link and contact the mods for help as there is something wrong that you are not going to fix yourself and need an engineerFri, 28 Jun 2013 20:32:09 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908078#M331941imjolly2013-06-28T20:32:09ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908228#M331942
Last time they sent an engineer it cost £99..and resulted in<BR />no improvements.<BR />Last time I sent a general email they did not reply.Fri, 28 Jun 2013 23:06:32 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908228#M331942DerekG2013-06-28T23:06:32ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908240#M331943
The forum mods are a UKbased team of BT specialists who will take personal ownership of problems and give you a single point of contact they have a good reputation for problem solvingFri, 28 Jun 2013 23:41:44 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/908240#M331943john462013-06-28T23:41:44ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/912498#M331944
<P>OK I immediately did as suggested. Sent email...using the appropriate form.. etc.</P><P>&nbsp;</P><P>Here we are a few days later....No reply</P><P>&nbsp;</P><P>Broadband speeds</P><P>&nbsp;</P><P>29th June &nbsp; &nbsp;1.7 Mbps at 9.30 but 220 Kbps at 12.00 midday</P><P>1st-2nd July generally around 2.0 Mbps ... which is OK</P><P>&nbsp;</P><P>3rd July (today) currently at 240 kbps....and crawling</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 03 Jul 2013 08:57:05 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/912498#M331944DerekG2013-07-03T08:57:05ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/912504#M331945
<P>mods will contact you but at present it seems to be taking 5/6 working days so you have a bit to go yet</P>Wed, 03 Jul 2013 09:01:05 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/912504#M331945imjolly2013-07-03T09:01:05ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/912930#M331946
could you please repost latest hub stats to see any changes it will also help the mods when they read through the threadWed, 03 Jul 2013 12:46:25 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/912930#M331946john462013-07-03T12:46:25ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/913878#M331947
ADSL Line StatusConnection InformationLine state: Connected<BR />Connection time: 0 days, 23:12:40<BR />Downstream: 320 Kbps<BR />Upstream: 384 Kbps<BR /><BR /><BR />ADSL SettingsVPI/VCI: 0/38<BR />Type: PPPoA<BR />Modulation: G.992.1 Annex A<BR />Latency type: Interleaved<BR />Noise margin (Down/Up): 6.7 dB / 6.0 dB<BR />Line attenuation (Down/Up): 15.8 dB / 6.0 dB<BR />Output power (Down/Up): 10.7 dBm / 11.9 dBm<BR />FEC Events (Down/Up): 525 / 107<BR />CRC Events (Down/Up): 15 / 4<BR />Loss of Framing (Local/Remote): 0 / 0<BR />Loss of Signal (Local/Remote): 0 / 0<BR />Loss of Power (Local/Remote): 0 / 0<BR />HEC Events (Down/Up): 21 / 5<BR />Error Seconds (Local/Remote): 2 / 6<BR /><BR />speedtest<BR />download 0.28 kbps<BR />upload 0.26 kbps<BR /><BR />ping latency 54.00 ms<BR />Thu, 04 Jul 2013 06:31:03 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/913878#M331947DerekG2013-07-04T06:31:03ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/913936#M331948
try on restart of the hub and see if it improves the connection speed other than that just wait for the mods to contactThu, 04 Jul 2013 08:13:16 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/913936#M331948john462013-07-04T08:13:16ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/915390#M331949
Well....I did restart the hub yesterday but things got worse, and fairly soon after that the internet crawled to an almost complete stop. Still connected but couldn't load a page. 24 hours later I re-started the hub again, and instant success. The speed climbed to 1.1 Mbps. ADSL stats below.<BR /><BR /><BR />ADSL Line StatusConnection InformationLine state: Connected<BR />Connection time: 0 days, 02:37:00<BR />Downstream: 2.844 Mbps<BR />Upstream: 384 Kbps<BR /><BR /><BR />ADSL SettingsVPI/VCI: 0/38<BR />Type: PPPoA<BR />Modulation: G.992.1 Annex A<BR />Latency type: Interleaved<BR />Noise margin (Down/Up): 6.1 dB / 6.0 dB<BR />Line attenuation (Down/Up): 15.7 dB / 6.0 dB<BR />Output power (Down/Up): 14.0 dBm / 12.1 dBm<BR />FEC Events (Down/Up): 23 / 45<BR />CRC Events (Down/Up): 0 / 5<BR />Loss of Framing (Local/Remote): 0 / 0<BR />Loss of Signal (Local/Remote): 0 / 0<BR />Loss of Power (Local/Remote): 0 / 0<BR />HEC Events (Down/Up): 0 / 3<BR />Error Seconds (Local/Remote): 0 / 5<BR /><BR />Have had a call from BT with promise of another today.<BR /><BR />Fri, 05 Jul 2013 10:09:16 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/915390#M331949DerekG2013-07-05T10:09:16ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/915398#M331950
<P>faster than before but long way off the 8mb it should be.&nbsp; need to wait on mods contacting you and I expect an engineer visit</P>Fri, 05 Jul 2013 10:18:41 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/915398#M331950imjolly2013-07-05T10:18:41ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/916172#M331951
spoke too soon...<BR />10.00 pm today<BR /><BR /><BR /><BR /><BR />1. Best Effort Test: -provides background information.<BR />Download Speed<BR />0.5 Mbps<BR /><BR />0 Mbps 2 Mbps<BR />Max Achievable Speed<BR /><BR />Download speedachieved during the test was - 0.5 Mbps<BR />For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.<BR />Additional Information:<BR />Your DSL Connection Rate :0.58 Mbps(DOWN-STREAM), 0.38 Mbps(UP-STREAM)<BR />IP Profile for your line is - 1.25 MbpsFri, 05 Jul 2013 20:53:24 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/916172#M331951DerekG2013-07-05T20:53:24ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/916178#M331952
Your profile is to high and will probably reset in near futureFri, 05 Jul 2013 20:58:28 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/916178#M331952imjolly2013-07-05T20:58:28ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/920842#M331953
<P><FONT size="3">Well, it's early days but we may mark this as <U><FONT color="#000000">SOLVED </FONT></U>!!</FONT></P><P><FONT size="3">&nbsp;</FONT></P><P><FONT size="3">Following completing the appropriate form, I was contacted by a Moderator who refunded my previous engineer visit payment £99 and more importantly set up a swift engineer visit yesterday.</FONT></P><P><FONT size="3">After the usual tests the engineer went off in his van and returned after visiting the exchange. H<FONT>e had discovered the problem was near the Exchange in the actual wiring. He re-connected us via a different 'pair' and immediately achieved good speeds of 6 Mbps. This is real progress as in 6 months we have never achieved speeds anywhere near this (our maximum possible is 8 Mbps). The engineer who was the same as who visited earlier in the year was apologetic that this had not been detected before and explained this was due to the location of the fault. I felt satisfied with the engineer's explanation and pleased with the outcome although it is early to say if this is a permanent solution.</FONT></FONT></P><P><FONT size="3"><FONT>&nbsp;</FONT></FONT></P><P><FONT size="3"><FONT>As regards possible solutions offered on this site, I am sure all the other possible solutions offered were red herrings. I am also vindicated in the belief that the previous temporary upsurges in speed (albeit to 1Mbps) was instigated by BT who were getting the exchange to re-set my profile. The fall-off in speed happened automatically as the wiring failed to transmit the full signal - 'shorting out' - in some sense due to possible underground/weather factors.<BR /></FONT></FONT></P><P><FONT size="3"><FONT>&nbsp;</FONT></FONT></P><P><FONT size="3"><FONT>So the problem was in the wiring after all ! Thanks to all the contributors. Hope any readers are helped by this solution.<BR /></FONT></FONT></P><P><FONT size="2">&nbsp;</FONT></P><P><FONT size="2">Today:-<BR /></FONT></P><P><FONT size="2">&nbsp;</FONT>ADSL Line StatusConnection InformationLine state: Connected Connection time: 1 days, 07:08:40 Downstream: 7.5 Mbps Upstream: 448 Kbps ADSL SettingsVPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 7.3 dB / 25.0 dB Line attenuation (Down/Up): 14.9 dB / 6.0 dB Output power (Down/Up): 13.9 dBm / 12.0 dBm FEC Events (Down/Up): 7614 / 30 CRC Events (Down/Up): 0 / 10 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 0 / 6 Error Seconds (Local/Remote): 0 / 9</P><P><FONT size="2">&nbsp;</FONT>1. Best Effort Test: -provides background information. Download Speed 6.3 Mbps 0 Mbps 7.15 Mbps Max Achievable Speed Download speedachieved during the test was - 6.3 Mbps For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :7.68 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 6.5 Mbps</P><P><FONT size="2">&nbsp;</FONT></P><P><FONT size="2">&nbsp;</FONT></P><P>&nbsp;</P>Wed, 10 Jul 2013 17:53:22 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/920842#M331953DerekG2013-07-10T17:53:22ZRe: Sudden drop in BB speedhttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/920864#M331954
Looking good and still expect connection to reach 8mb when it settlesWed, 10 Jul 2013 18:05:38 GMThttps://community.bt.com/t5/Archive-Staging/Re-Sudden-drop-in-BB-speed/m-p/920864#M331954imjolly2013-07-10T18:05:38Z