Acquired brain injury | learning difficulties - Standards of care

Standards of care for adults with an acquired brain injury or learning difficulties

"The Richardson Partnership for Care is a privately-run family-owned business and we are passionate about delivering a high quality of care and standard of living for our service users. As we are entrusted with the support and rehabilitation of people in our care, we take that responsibility very seriously. Living locally, we are part of the community in which the service users live, so we see them both in and outside their home."

"We are acutely aware of the problems that have occurred in care homes across the country and, as managing partners, we keep a close eye on the day to day running of the organisation."

Laura and Greg Richardson-Cheater

Below are some of the elements that help us to maintain our high service standards:

We employ an internal auditor who ensures that all statutory service user records are kept up to date. These include day notes, care plans, risk assessments, interventions, medical records, etc. Regular health and safety audits are carried out by administrative staff responsible for each home, and these are checked by our internal auditor.

As well as ensuring that the record-keeping is up to date, the Managing Partners and Service Manager frequently visit each home to conduct spot checks on the condition and cleanliness of the environment. Spending time talking to service users and staff also helps us to stay close to what is happening in each home.

We have an open communication policy and weekly management meetings to raise any concerns or issues, or to make suggestions on how our services can be improved.

External audits

All Richardson Partnership for Care homes are subject to unannounced inspections by the Care Quality Commission (CQC). In recent inspections, they have all been found to be fully compliant with the regulations and outcomes assessed. For more information, see our Inspections page.

The Richardson Partnership for Care is also audited by Northamptonshire County Council.

We are members of NorArch (The Northamptonshire Association of Registered Care Homes), which aims to effect and maintain high standards in care homes. All members must adhere to its code of conduct.

Headway

Our homes for adults with an acquired brain injury have been assessed by Headway, the brain injury charity, and granted Approved Provider status. The Headway Approved Provider Scheme aims to ensure that social needs and quality of care are addressed in residential settings catering for people with brain injuries.

Complaints policy

At The Richardson Partnership for Care, we believe that every service user has the right to live their life with privacy, dignity, independence, and choice and to be free from abuse or fear of aggression and violence. We encourage feedback from service users, family members, social workers and case managers and have an open complaints policy. Every service user should feel comfortable with complaining and be reassured that any complaint made will not be held against them or prejudice their care in anyway