Solutions

Our assessment is designed to help leaders evaluate, diagnose, and build a plan to overcome performance challenges—challenges like turnover, patient experience/CAHPS, and employee and physician engagement.

Our methodology assesses strengths to be leveraged and gaps inhibiting performance. Our team of experts maps current results against onsite and survey findings, allowing us to co-create a personalized strategy for achieving performance objectives.

Our goal is to equip you with a clear path to achieve your goals.

We were amazed how much the Healthcare Experience Foundation team learned and how they analyzed and presented their findings in such an easy to understand manner. We are eager and confident in moving forward and committed to demonstrating executive leadership and organizational commitment to our work together. – Chief Executive Officer, Southwest Hospital

Targeted Training: Develop your team to improve performance

We believe in honoring the greatness that is happening every day in your organization and in providing tools to drive safer, person-centered care despite the increasing pace of change and distraction. Our goal is to support you with personalized development and execution to create lasting improvement.

We offer a rich variety of training options designed to springboard teams to improve performance. Our team will partner with you to identify learning objectives and competencies and will build and deploy training to engage participants and inspire action. We will also equip you with resources to support execution and skill validation.

Our speakers bring a wealth of experience and industry best practices to your organization to equip attendees with a better path forward. Onsite and virtual speaking, training, and workshops are designed to provide personalized learning experiences and maximize our combined expertise in working with hundreds of organizations and thousands of leaders.

Our team can support any event: Leadership Development Sessions, Board Retreats, Conferences, Practitioner Meetings, Teambuilding Events, and Healthcare Appreciation Weeks. We are devoted to equipping and engaging your leaders, staff, and providers with leading practices to achieve your desired results. Let us know what event you’re planning, and we’ll be happy to join you.

Senior Leader Speaking Topics:

What Is Your Patient Experience Superpower?

Bold Ambitions: 5 Steps to Create JOY

Supercharging Resilience: Why We Need It And How To Build It

The Uncommon Power of Positivity

Mergers, Acquisitions, And Affiliations…How To Create Success When the Foundation Feels Shaky

Being A Transformer: Leading and Thinking Differently

Leading Through Change: From the Boardroom to the Bedside

Using Design Principles to Build A Better Healthcare Experience

The Culture Imperative: How Culture Will Equip or Derail Performance

Management Speaking Topics:

Shaping Confidence in the Healthcare Experience

Perspective is Everything-Evidence to Impact Workforce Engagement

Psychological Safety: The New Crucial Element for Success

From 50,000 Feet To 5 Feet: Translating Vision to Action

Treating People, Not Numbers: Essentials of Using Data To Create Better Experiences

Creating and Influencing Accountability: What’s Your Role?

Mastering Difficult Conversations When Stakes are High

Five Ways To Diagnose and Treat Your Patient, Employee, and Provider Experiences

We exist to transform the healthcare experience for patients, caregivers, and communities. Our collective experience with over 300 organizations makes us believe you can shape your organizational culture through innovation and engagement to create an environment in which every person can receive and deliver the best healthcare.

Senior teams and boards often see two paths—increase revenue or decrease/optimize expenses. We offer the third way: Activation. Activating the culture of your workforce yields the highest levels of performance across a balanced scorecard and creates a sustainable engine to steer the organization toward strategic objectives. Without activation, organizations continue to rely on “command and control” protocols and fail to create marketplace differentiation.

We understand the drivers of the healthcare experience and help your people cultivate the skills necessary to drive performance. We distinguish ourselves through extensive experience in 3 essential areas of healthcare performance:

Areas of emphasis include:

Cultural Excellence: Our team will partner with your leaders, staff, and physicians to create transformative change impacting performance across the balanced scorecard. We will set bold ambitions and equip leadership, staff, and providers with competencies that matter using proven tools, design principles, and measurement systems that will hone performance

Employee Engagement: Working with our clients to increase engagement and reduce turnover by matching leadership development with action that creates a sense of ownership, purpose, and joy.

Physician Engagement: Creating environments where clinicians can practice the best medicine, have the healthiest communication, and foster team collaboration.

Patient Experience: Ensuring every patient can expect the best care possible through caregiver engagement, high-reliability behaviors, and using data to drive daily improvement.

Social

“While we each have our dominant leadership style, circumstances compel us to pivot to different styles. That is the nature of leadership agility- getting comfortable being uncomfortable” — @katieowens2 , at MHA’S ORGANIZATION FOR NURSE EXECUTIVES & QUALITY 2019 ANNUAL MEETING

We are pleased to announce a strategic partnership with the @MDHealthcareEd. We are dedicated to improving the key areas where healthcare leaders and organizations struggle to improve on their own. Find out more, https://t.co/6EQNLrxDTq! #patientexperience

Communication can be your biggest asset during Service Recovery situations. @healthcareexperiencefoundation ’s Co-Founder @labradley7 shares the power of The Conversation Curve to respond to empower staff and leaders to respond to Service Misses and Failures

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Healthcare Experience Foundation

Our mission is boldly simple; yet over the top ambitious. Transforming the Healthcare Experience. Our vision is to shape cultures through innovation so every person can receive and deliver the best healthcare.