Knowing what you’d like to change in your IT settings, or what standards you want to apply, and then validating that your changes were actually implemented – are two different things. The larger your enterprise, the more likely it is that significant gaps between the two will exist, leaving you with unknown, and potentially unacceptable risk.

Well, 2018 is just about over and at the end of the year it’s good to take stock of what this past year was about. In 2018, we saw that complex, hybrid IT systems are hard to maintain especially when you don’t really know why they fail. What were the issues that concerned us and the community we serve, what was our take on significant events that occurred and now, what have we learned?

IT outages seem more common than ever, and their business implications also seem to increase exponentially over time. When looking at the reasons given, way too often it’s a “hardware issue” or the notorious “technical glitch”. So what are the real causes, and why use technology as a scape-goat?

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