AES Survey for New Customers

Thank you for choosing AES as your local provider! We appreciate your business and want to ensure we provide the best possible customer experience. Now that your installation is complete and service is connected, please take a few minutes to answer this customer survey. It provides valuable input on how we're doing and how we can continue to serve you.

How did you first hear about AES? *

Family member or friend

Internet

Media (Billboards, newspaper ad, Yellow Pages)

Mailers or yard signage

Local business/AES Referral Program partner

Why did you choose AES as your provider? (Check all that apply)*

Product

Price

Better connectivity or more choices

Local customer service

Convenience of packaging phone, Internet and TV together

Other (please tell us why you chose AES as your provider):

HOW SATISFIED WERE YOU WITH THE FOLLOWING:

AES Sales Experience*

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

AES Outside Fiber Installation*

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

Not Applicable. My home or business already had fiber installed.

AES Inside Wiring Installation*

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

Not Applicable. My home or business already had wiring installed.

Whether you were satisfied or dissatisfied, please describe your experience so AES can continually improve our level of service.

Have you contacted AES Customer Service for support at any point?*

Yes

No

If you answered "yes," please indicate how satisfied you were with the AES Customer Service Representative's:

Professionalism

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

Courtesy

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

Promptness and accuracy handling your issue

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

Overall level of support

Very Satisfied

Satisfied

Undecided

Dissatisfied

Very Dissatisfied

Whether you were satisfied or dissatisfied, please describe your experience so AES can continually improve our level of service.

Overall, how would you rate your introductory experience with AES?*

Very Good

Good

Undecided

Poor

Very Poor

Please describe your overall experience with AES. Feel free to offer suggestions so we can continually improve our level of service to customers.

Account information

Account number (if you are unsure of the account number, list the service address on your bill)*

Contact name

What Subscribers are Saying

We get high quality services for a great value. The service is always responsive and reliable—what’s there not to like about AES?