There are a number of scams going around today which really demonstrate how mainstream outsourcing has become. There is the current one around the 'unique' number that proves the scammer is from Microsoft and today I got a new one. This time it was someone claiming to be from 'iClaims' (another Steve Jobs legacy, 'i' is the new 'e') telling me that I was entitled to a PPI or bank charges refund. They had my address and phone number but nothing else so after saying that Lloyds TSB was my bank (it isn't) I flicked on the recording on my iPhone and away we went. The game here is to waste as much of their time as possible while giving them as much incorrect information as possible. The total waste of time was about 20 minutes, but I only managed to record 18 minutes..