Live arrival and departure times

Amsterdam - Stormy weather

As a result of the summer storm on Saturday 25 July 2015 in Amsterdam, the operation was resulting in delays and additional cancellations on Sunday 26 July 2015. If you booked a flight to, from or via Amsterdam on Sunday 26 July 2015, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Sunday 26 July 2015.

You can here check your flight status or view your flight details in My Trip.
We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on Sunday, 26 July 2015? Then your new departure date should be no later than Sunday, 02 August 2015. You can rebook your flight at the latest on Sunday 02 August 2015. Please see below options and rules:

1. Change your travel dates

You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.

You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.

You will not have to pay the change fee.

2. Change your destination

You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.

Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Sunday 26 July 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.

Holiday season: check-in and hand baggage

During the summer holiday Amsterdam Airport Schiphol and other international airports will be extra crowded. The queues at check-in and for the passport and security checks can be longer. Also the hand baggage rules will be observed more strictly, because the space for baggage on board is limited.

Tips for a smooth departure

Check in online at home on KLM.com (also with your smartphone) and print your boarding pass or choose an e-boarding pass. You can check in online from 30 hours before departure (from 24 hours for flights to and from the United States).

Make sure you are at the airport 3 hours before departure.

Hand luggage per person

Economy Class: 1 piece of hand luggage of max. 55 x 25 x 35 cm, and 1 accessory (such as a laptop or a handbag). In total, your hand baggage may weigh up to 12 kg.

Birth certificate needed for South Africa (adults under 18)

Tunisia - Events

Because of the events in Tunisia on Friday 26 June 2015, we will offer a rebook policy as precautionary measures. Our flights will operate according to the schedule. If you have booked a flight to, from or via Tunisia on Saturday 27 June 2015 up to and including Sunday 12 July 2015, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Friday 26 June 2015.

You can here check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on Saturday 27 June 2015 up to and including Sunday 12 July 2015? Then your new departure date should be no later than Saturday 15 August 2015. You can rebook your flight at the latest on Saturday 15 August 2015. Please see below options and rules:

1. Change your travel dates

You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.

You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.

You will not have to pay the change fee.

2. Change your destination

You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.

Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Saturday 27 June 2015 up to and including Sunday 12 July 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.

Amsterdam Airport renovations

Schiphol Amsterdam Airport is renovating the area beyond passport control in Departure Hall 2. At the same time, Schiphol is building central checkpoints for the introduction of central security Non-Schengen per 3 June 2015. The construction works will continue, 24 hours a day, until at least August 2015. We apologize for any inconvenience this may cause.

Possible hindrance at the airport

You might experience hindrance on your way to the gate in the area beyond passport control of Departure Hall 2 (Lounge 2). Please anticipate on extra time before departure. Most hindrance is expected for passengers travelling on intercontinental or UK flights. If your flight departs from pier F or G, we advise you to go through passport control in Departure Hall 3. We will keep you updated on the latest developments.