Audio Drop out issues, updated to latest version of AE and now whole system is crap

If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

I think it's going to take additional detail to figure this out. For starters, if you successfully installed a AE, presumably this is a TC Mini, not a TC40? Is the software you installed AE2, or Ae2? Then, what are the details of your audio source and setup. And where are you hearing dropouts? Is it on live output, in recordings, or both?

it is on a live source from our sanctuary mixer, that was fine until two weeks ago, (no setup changes took place). Its TC MINI with AE2. The audio literally drops for 10-15 seconds, we have no limiters set on the audio inside the software. After updating since it has been a year since i did som AE wont load properly. Shows only half the of the GUI. shows no frames of the screen setup, just hollow spaces and looks weird.

it is on a live source from our sanctuary mixer, that was fine until two weeks ago, (no setup changes took place). Its TC MINI with AE2. The audio literally drops for 10-15 seconds, we have no limiters set on the audio inside the software. After updating since it has been a year since i did som AE wont load properly. Shows only half the of the GUI. shows no frames of the screen setup, just hollow spaces and looks weird.

Let's solve the UI issues first. This has been discussed in a few places in the forums lately, and the solution is to update the nVidia video card driver. If that works, let's continue on the audio issue.

In Audio settings, under your Input, select Processing tab and make sure that NOISE GATE is NOT selected. This option automatically MUTES the audio when volume is below a certain threshold and can result in awkward silences in the audio, removing all ambient noise/room tone.

In Audio settings, under your Input, select Processing tab and make sure that NOISE GATE is NOT selected. This option automatically MUTES the audio when volume is below a certain threshold and can result in awkward silences in the audio, removing all ambient noise/room tone.

Updated all suggested and GUI is fine, but audio is dropping and noise gate is not checked on any source. Audi feed is solid coming into my 4 channel mixer from main house board, and its not cutting out, just the audio in on the TC MINI. Any other thoughts?

I rolled back to the previous version before is saw this post. GUI is fine on previous version although I still the nvidia updated as recommended below. My audio cutting out is the HUGE issue. Is there an update to fix the front audio in jacks on the TC mini?

If no one else is having the same issue, could possibly be a hardware issue in the machine. Did you you say you had rolled back to previous Newtek software version? If so, and still had audio issues, that does lend itself to a hardware issue being the cause.

You could try a RESTORE and see if the audio works, and if it's fine then start updating Newtek software and GPU drivers again and see if audio keeps working. But if you Restore and it doesn't work...hardware (assuming input from mixer has been ruled out, verified good).

If no one else is having the same issue, could possibly be a hardware issue in the machine. Did you you say you had rolled back to previous Newtek software version? If so, and still had audio issues, that does lend itself to a hardware issue being the cause.

You could try a RESTORE and see if the audio works, and if it's fine then start updating Newtek software and GPU drivers again and see if audio keeps working. But if you Restore and it doesn't work...hardware (assuming input from mixer has been ruled out, verified good).

If you have a camera anywhere near your audio board that takes line audio, I would try feeding the line audio output from your board into an input on a camera and taking it in embedded in the camera video feed to the TriCaster. That might help you isolate the problem to the audio input hardware on the TriCaster itself.