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What's in this issue?

Interview: Thereza Snyman, Kingsley Napley's head of IT. Can process management help smaller but ambitious firms become tomorrow’s successes? Rupert White talks to Kingsley Napley’s IT chief about how she’s reformatting her firm

Feature: What are forward-thinking law firms doing with workflow and BPM? If you think business process management and workflow automation sounds like something volume firms do, think again. Today’s fastest-thinking legal businesses are using BPM and workflows to make themselves leaner, meaner and more profitable. Joanna Goodman finds out who’s ahead of the process game...

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