the location of the hotel is good with BTS, but the traffic is terrible jam. Hotel facilities and the quality of buffet breakfast are impeccable. Hotel room is in good condition with kitchenette.

Reviewed September 11, 2018

Dear Yee,
I really appreciate your review and glad to see you had a great time staying with us. We wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded September 12, 2018

Emporium Suites by Chatrium

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8.0

Excellent

Ching from Hong Kong

Group

2 Bedroom Suite Hot Deal

Stayed 2 nights in September 2018

Helpful staff but deteriorated facilities”

Great location: The hotel is connected to the shopping centre Emporium and the BTS Phrom Phong.
Helpful staff: Staff are very friendly and good in English. They will help to communicate with taxi drivers and show prompt response for all our requests.
Deteriorated facilities: Poor flushing system in the toilet that we have to press the bottom many many times to make it work. Some rust water came out from the handshower for few seconds when our first use. Furniture and fixtures look old and doors are quite hard to be closed/locked.
Good breakfast: Large variety of choices and tasty good.

Reviewed September 11, 2018

Dear Ching,
What a pleasure to read that you continue to have a wonderful stay with us thanks to our central location, the professionalism of our staff. In 2018 as we celebrate our 18 years of continued success, it is a pleasure to announce that we are also embarking on refreshing all rooms and suites as part of our ongoing enhancement plant. We thank you for your recommendation and hope to have you back as we continuously strive to be your first choice accommodation whenever you travel to Bangkok.
Kind regards,
Mathurose-Rose
Director of Rooms

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Emporium Suites by Chatrium

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8.8

Excellent

Nawras from Jordan

Solo traveler

1 Bedroom Suite City View

Stayed 6 nights in November 2017

My stay at emporium ”

I am a frequent visitor to Bangkok and I have staid in a lot of hotels the last 10 years I have been staying at the emporium sueits never think about changing my stay because I feel like I am at home when I am their never have any problems

Reviewed September 10, 2018

Dear Nawras,
I really appreciate your review and glad to see you had a great time staying with us. We wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Dear POH
I really appreciate your review and glad to see you had a great time staying with us. We wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded September 12, 2018

Emporium Suites by Chatrium

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8.4

Excellent

Kristian from Australia

Family with young children

Superior City View

Stayed 4 nights in August 2018

Excellent Choice”

We often stay here for the convenience of the location. It is literately connected to Emporium Mall which is connected to Prom Pong Sky Train station and EmQuartier which is an amazing Mall with several building and over 60 restaurants and shops. Between the two Malls, nice local park and good facilities in the Emporium Suites you have a super good base to launch your Bangkok tour. We got the Sky train 5 stops to Siam and it was really interesting walking around there. Again more Malls but also smaller markets and other things to see. If you are in Bangkok for a Medical procedure then this place is amazing too. It has hourly shuttles to two of the main Hospitals in Bangkok. The rooms are big, some have a Kitchen and Laundry facilities (Suites) the basic rooms are big too with everything you need. The breakfast is very nice and has fresh egg station, plenty of fruits, breads and lot of hot food. The gym is great. Lots of Life Fitness cardio machines Pool is good too.

Reviewed September 05, 2018

Hi Kristian,
It was indeed a pleasure to have you stay in Emporium Suites, Bangkok. We appreciate your time and trust you put in our hotel and share your experience with other. We hope to welcome you back in the future. Best Regards, Sirilak Rakyat (Ms.)/ Duty Manager

Responded September 06, 2018

Emporium Suites by Chatrium

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6.0

naser from Kuwait

Family with young children

Superior City View

Stayed 2 nights in September 2018

عمارة وقالبينها فندق”

سلامتكم الزين الوحيد فيه بجانب مجمع امبريوم

Reviewed September 04, 2018

Hi Naser,
It was indeed a pleasure to have you stay in Emporium Suites, Bangkok. We appreciate your time and trust you put in our hotel and I hope you can share your experience with other. We hope to welcome you and your family back in the future. Best Regards, Sirilak Rakyat (Ms.)/ Duty Manager

Responded September 06, 2018

Emporium Suites by Chatrium

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10.0

Exceptional

Monika from Malaysia

Family with young children

Deluxe City View Single Room

Stayed 5 nights in November 2017

Exceptional”

Polite staff, great facility, great location, 2 min walking distance to Emporium Mall, EMQ and BTS Phrom Pong. Comfortable, big rooms. I always come back here, if I travel with kids or solo.

Reviewed September 01, 2018

Dear Monika,
It was indeed a pleasure to have you stay in Emporium Suites, Bangkok. We appreciate your time and trust you put in our hotel and I hope you can share your experience with other. We hope to welcome you back in the future. Best Regards, Sirilak Rakyat (Ms.)/ Duty Manager

Responded September 02, 2018

Emporium Suites by Chatrium

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10.0

Exceptional

Umatharan from Malaysia

Family with young children

Deluxe Room Park View

Stayed 2 nights in August 2018

The gem of Bangkok”

Chatrium hotels never fail to impress us with service and location. Staff are friendly and breakfast are good.

Reviewed August 31, 2018

Dear Umatharan, Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sutheenuch M. (Miss) / Assistant Front Office Manager

Responded August 31, 2018

Emporium Suites by Chatrium

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8.4

Excellent

chuah from Malaysia

Couple

Superior City View

Stayed 3 nights in August 2018

Excellent”

Great location

Reviewed August 29, 2018

I really appreciate your review and wish to welcoming you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded August 30, 2018

Emporium Suites by Chatrium

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4.4

ATSUSHI from Japan

Couple

1 Bedroom Suite City View

Stayed 5 nights in August 2018

Unfriendly staff, very disappointed stay”

I lived in Thailand for 5 years and know many hotels in Bangkok. It was first time to use this hotel and very dissapointed experience due to below reasons
1. A lady manager at reception had no smile, very cold attitude, no service mind.
2. Cleaning by lundry team was careless. No filling up amenities, still dust after cleaning. Broken pot remains on kitchen and unchanged.
3. No bellboy help upon check-in.
I think management of this hotel is not well and no good teamwork among departments(ex, reception and booking team).
Overall, very disappointed stay and will not come back to this hotel any more.
Only good point is location.
Sorry for negative review but I was really shocked this time all the because I expected good hospitality.

Reviewed August 21, 2018

I really appreciate your valuable feedback and sorry to hear about the inconveniences you encountered on those points and we will work harder for future improvement. However, we wish to welcoming you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded August 30, 2018

Emporium Suites by Chatrium

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9.2

Exceptional

gwak from South Korea

Family with young children

Deluxe Room City View

Stayed 2 nights in August 2018

Kind staff and fast check in and out.”

Perfect Location for various activities and kind staff.
Many thanks.

Reviewed August 20, 2018

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6.4

Good

John from Canada

Couple

Deluxe Room Park View

Stayed 3 nights in August 2018

Good”

Facility is too old. Maintenance can be better. Lifts are too slow.

Reviewed August 14, 2018

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9.6

Exceptional

Nanako from Nepal

Family with young children

Super Deluxe City View Double or Twin

Stayed 3 nights in July 2018

Fantastic location and spacious room ”

Can't ask for more. Directly connected to BTS and Emporium. Got a huge room. We keep on going back to this place every time we are in BKK.

Reviewed August 02, 2018

Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sawitree K. (Miss) / Assistant Front Office Manager

Location, staff service, convenience remain excellent! Cleanliness of canvas n curtain need improve. Itch when seated on sofa( 2 bedroom suite, 3113). Mini hifi set to change to blue tooth enabled speaker. Starting to look old though in modern n good location. Time to fine tune improvements within Unit. Spread in breakfast club very limited. More side dishes for porridge pls. Dragon fruits insufficient n ran out way before 10am closing.

Reviewed July 24, 2018

Dear YEOW,
Thank you for your compliments in your review of our hotel and I am appreciative that you were satisfied with majority of your stay especially the staff service and convenience; where as your comments on the room cleanliness, facilities and breakfast points will certainly be reviewed and addressed for improvement.
Let me share the good news that all our rooms/suites will be given an enhancement as part of our ongoing improvement program so the experience of our guest will even be better. Meanwhile, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Bangkok.
With best wishes,
Mathurose-Rose
Director of Rooms

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8.8

Excellent

Muhammad from Pakistan

Family with young children

Superior City View

Stayed 4 nights in July 2018

Excellent location ”

Location was excellent staff was very friendly.

Reviewed July 23, 2018

Dear Muhammad,
I really appreciate your review and wish to welcoming you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded July 26, 2018

Emporium Suites by Chatrium

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6.8

Good

Kenneth from United States

Family with young children

Junior Suite City View

Stayed 2 nights in July 2018

Great location., and that's about all”

This hotel is in an absolutely prime location, located over a high-end shopping mall, right across from a brand new high-end mall, directly connected to a BTS station. I've stayed here several times, but I think this will be my last. For such a prestigious location, they just don't seem to keep up the place. Our room was very spacious, but somewhat devoid of furnishings. While it wasn't overtly dirty, it generally seemed a tired and old. The bathroom fixtures were old and dirty, water pressure was terrible, hot/cold water was really spotty, it was hard to even get a decent shower. Food was basically terrible, I can't think of a better word to describe it - it was also quite expensive, so I was expecting at least a decent standard, but it was really dismal. Will not be returning, I would recommend staying elsewhere, just not worth the money when there are so many nicer hotels to choose from.

Reviewed July 23, 2018

It was indeed a pleasure to have you stay in Emporium Suites, Bangkok. We are sorry to hear discomfort you experienced. This is definitely not our standard to treat our valued guest. Meanwhile, I trust my apology on behalf of Emporium suites goes some way in assuring you of our commitment to responsive customer service and appreciate your kind understanding over this regrettable incident and assure you of our best service at all times. Best Regards, Sirilak Rakyat (Ms.)/ Duty Manager

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4.4

An from Australia

Couple

Superior Park View

Stayed 5 nights in June 2018

Disappointed second time around”

Seems it's purely about business here now. It was great first visit. On exit we were extorted by doorman for a ride to airport. He advised 800baht! anyone who has been to Bangkok knows this is absurd from Soi 24. Hotel is overpriced and run down. A lot of better options available. We definitely won't be staying here again. It used to be handy but now a lot of hotels have easy access to the BTS Skytrain. Everything in this area is overpriced and staff here don't really care and don't seem helpful. We went downstairs and wanted a taxi for a normal trip and that was a difficult task itself. Be prepared to cough up if you want basic facilities or just do yourself a favour and book elsewhere. Really, save yourself the grief. Not worth the hassle when it is your time off to enjoy. TV channels didn't work, called downstairs and was told to flick to another channel and watch. True story!

Reviewed July 19, 2018

We are so sorry for the incurred incident We would fix the issue you experienced. Thanks for letting us know. Best Regards, Sawitree K. (Miss.) / Assistant Front Office Manager

Responded July 28, 2018

Emporium Suites by Chatrium

1 traveler found this review helpful. Did you?|

9.2

Exceptional

Jennifer from Singapore

Group

Deluxe Room Park View

Stayed 4 nights in July 2018

Convenient Location and Big Clean Rooms”

This hotel is connected to Emporium mall and across is Emquartier. Its super convenient location on Phrom Phong BTS means you can get to transportation without getting wet in the rain! It's my second time staying here and this time we took a bigger room because there were 3 of us and needed 3 beds.
Each room has a kitchenette. That's how big it is.
You can shop for fresh food at the 2 supermarkets, there is a foodcourt, fast food joints in Emquartier and high end restaurants, cinema, shopping, cafes all within the 2 buildings if you don't want to step out to the maddening BKK traffic.
Pool is rather small though. Not possible to swim laps.

Reviewed July 16, 2018

Dear Jennifer,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded July 20, 2018

Emporium Suites by Chatrium

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10.0

Exceptional

matthew from Australia

Family with young children

Superior Park View

Stayed 1 night in June 2018

Service with A smile ”

I have stayed at the Emporium Numerous times either on A Family trip or Business. The ladies at the front counter are always friendly and professional . At times my room upgraded with some amazing views of Bangkok. Facility's are fantastic from the pool to pool side bar , the Gym and steam room etc... Attached with easy access you have A fantastic shopping complex at your door step. We will be back as you know ....
:)

Reviewed July 09, 2018

Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sutheenuch M. (Miss) / Assistant Front Office Manager

Responded July 11, 2018

Emporium Suites by Chatrium

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9.6

Exceptional

md from Bangladesh

Business traveler

Superior City View

Stayed 3 nights in June 2018

be comfortable”

i always prefer to stay in emporium due to it's excellent location adjacent to phrom phong station and also adjacent with emporium and Em Equatariel shopping mall and also adjacent with nice park where i prefer to have one hour walk in the morning.

Reviewed July 03, 2018

Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sutheenuch M. (Miss) / Assistant Front Office Manager

Responded July 11, 2018

Emporium Suites by Chatrium

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9.6

Exceptional

Angela from Canada

Family with young children

2-Bedroom Park View Suite

Stayed 4 nights in June 2018

loved the hotel, Sukhumvit is too quiet”

Stayed here 4 nights. June 26-30th. Four adults and two kids (ages 3 and 7). Room: beautiful two bedroom suite the master suite comes with a full four piece bath, and walk out to a gorgeous balcony (linked with the main living room's balcony). Kitchen in a separate area with a full standing fridge, along with washer/dryer in one which comes in so handy when you have little kids. Room cleanliness: very clean, meet expectations, the cleaning lady washes our dishes everyday as well . Breakfast: ok, has something for everyone including kids. Pool and gym: pool was nice , outdoor and offers beautiful Cabana/sitting area. Pool bar was rather expensive in my opinion. Staff: very friendly, concierge needs to be more knowledgeable, one I asked him where we could go out for a drink/food nearby and he had no idea. This hotel is in the Sukhumvit area and on top of a designer department store (The Emporium), a 30 second walk to Phrom Phong station, some street food vendors which we buy from everyday. Traffic: if you dontwant to be stuck in traffic, then take the BTS (SkyTrain) or the M (underground train), often costs just about 30 bahts which is dirt cheap but gets you to your destination much faster than taking a cab. this area is dead at night unless you want to go and hang out at the mall. Overall: LOVE the hotel, you kids will not be exposed to the "adult nightlife". if you want busier night life then this is not the place for you. my husband I left the kids at the hotel with my mom and sister and went down to Silom for a walk and the street is bustling with restaurants, live bands, etc. next time we would look at staying in a different but definitely will choose the Chatrium hotel group for sure.

Reviewed July 02, 2018

Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sutheenuch M. (Miss) / Assistant Front Office Manager

Responded July 11, 2018

Emporium Suites by Chatrium

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8.8

Excellent

Kenneth from Malaysia

Family with young children

Superior City View

Stayed 2 nights in June 2018

Fantastic service”

Staff are always ready to assist and super pleasant attitude.

Reviewed June 29, 2018

Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sutheenuch M. (Miss) / Assistant Front Office Manager

Responded July 11, 2018

Emporium Suites by Chatrium

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9.2

Exceptional

mei from Malaysia

Business traveler

Superior Single

Stayed 1 night in June 2018

Improvement of Breakfast is needed ”

Quite disappoint on their breakfast, almost 5 times I stayed here and found the breakfast is getting poor.

Reviewed June 27, 2018

Dear mei
I really appreciate your review and sorry to hear about the inconvenience you encountered and we will work harder for future improvement. However, we wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 28, 2018

Emporium Suites by Chatrium

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8.8

Excellent

Sandra from Singapore

Solo traveler

Superior City View

Stayed 2 nights in April 2018

Excellent”

The accessibility of Emporium suites is perfect. You're steps away from the BTS, and close to shopping malls with too many restaurants to choose from. Great super markets as well. It's not a super modern hotel but fits the needs well.

Reviewed June 26, 2018

Dear Sandra,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 28, 2018

Emporium Suites by Chatrium

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8.8

Excellent

Brad from Hong Kong

Family with young children

Superior City View

Stayed 6 nights in June 2018

Great location right on top of many shops and eats as well as the train station. ”

You won’t regret staying here. The pool was great for our kids and we were super close to the train to get us anywhere we wanted to go.

Reviewed June 25, 2018

Dear Brad,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 28, 2018

Emporium Suites by Chatrium

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8.0

Excellent

shawn from Canada

Couple

Superior Park View

Stayed 3 nights in June 2018

Great location ”

This is a good hotel but a little expensive considering it is not a new hotel

Reviewed June 13, 2018

Dear Shawn,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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9.2

Exceptional

Ghazi from Singapore

Family with young children

Super Deluxe City View Double or Twin

Stayed 4 nights in June 2018

My 2nd stay in Emporium Suites”

My 2nd stay in Emporium Suites. My first time was in Dec 2017 though in a bigger 2 bedroom apartment. My reasons for returning to Emporium Suites? Great location. Friendly and professional staff. Clean rooms. Linked to Emporium shopping mall which is linked by a bridge to EM Quartier mall across the road and it's also linked to Phrom Phong BTS station. Air-conditioning in the room was good and Wi-Fi signal was excellent. apartment came with a bathtub, microwave oven, refrigerator and a washer-dryer. breakfast at level EL was also good with a decent spread of food and the spread would change daily. I would definitely return to stay in Emporium Suites the next time I'm in Bangkok.

Reviewed June 13, 2018

Dear Ghazi,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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7.2

Very good

peen from Singapore

Group

2 Bedroom Suite City View

Stayed 3 nights in June 2018

Good location but bathrooms and kitchen looking old”

Great location, linked to Emporium and Emquartier for shopping and dining, Phrom Phong BTS for transport. Due to the age of the service apartments, the bathroom and kitchen are both looking tired.

Reviewed June 12, 2018

Dear peen,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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5.6

Alex from Australia

Couple

1 Bedroom Suite Hot Deal

Stayed 4 nights in November 2017

OK”

It was ok.

Reviewed June 04, 2018

Dear Alex,
I really appreciate your review so that we will work harder for future improvement. Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

10.0

Exceptional

Martin from Thailand

Solo traveler

Superior Single

Stayed 3 nights in March 2018

Incredible hotel, location and amenties”

Emporium is a hotel that I could imagine living at. One of the interesting things when first entering the room is they provide a smart phone for residents on their stay. At first thought another guest had left their phone but nope, it's a free smart phone with internet access. A very nice touch.
The rooms are immaculate, the location is directly at a major shopping complete with movie theaters, unlimited restaurants of all types. It's directly at the Phrom Phong skytrain station so all of Bangkok is at your fingertips. It deserves a legitimate 4-5 star rating and if the price is right book a room immediately.

Reviewed May 26, 2018

Dear Martin,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

8.0

Excellent

SURESH from India

Solo traveler

Superior City View

Stayed 1 night in May 2018

value for money”

Spacious rooms, very good room service

Reviewed May 10, 2018

Dear SURESH,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

9.2

Exceptional

Richard from Thailand

Family with young children

Superior Park View

Stayed 8 nights in April 2018

Great location and facilities ”

The services apartments are great for young families as they have the pool and gym in the hotel and then the park next door. You are also close to the BTS and the shopping/ food courts

Reviewed May 04, 2018

Dear Richard,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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8.8

Excellent

John from Australia

Business traveler

Superior City View

Stayed 1 night in March 2018

Just one night”

All in all the hotel offers excellent customer service, but the main thing I was disappointed in was that hot water in bathroom was only warm at best. Not good at all for a shower or hot bath. Breakfast was quite nice but pricey for what was on offer. Good location downtown.

Reviewed May 02, 2018

Dear John,
I really appreciate your review so that we will work harder for future improvement. Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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10.0

Exceptional

Deborah from Australia

Family with young children

1 Bedroom Suite City View

Stayed 5 nights in April 2018

Will stay again”

Great options with one/two bedroom options with kitchen and washing machine for when travelling with kids. Staff are brilliant and friendly with our pre-schoolers and very attentive with any requests. Will definitely stay again on our regular trips to Bangkok.

Reviewed April 22, 2018

Dear Deborah,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

9.2

Exceptional

Joanne from United States

Business traveler

Superior City View

Stayed 2 nights in April 2018

fantastic location ”

best location and convection to Bts. free hospital shuttle. good room lightling and unbeatable view.

Reviewed April 18, 2018

Dear Joanne,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

7.6

Very good

jayson from United States

Couple

Superior City View

Stayed 7 nights in November 2017

City”

In the thick of it.

Reviewed April 17, 2018

Dear jayson,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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10.0

Exceptional

SANGHOON from South Korea

Solo traveler

Superior City View

Stayed 1 night in April 2018

good”

👍 good

Reviewed April 11, 2018

Dear SANGHOON,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

9.2

Exceptional

wiphaphorn from Thailand

Family with young children

Deluxe Room City View

Stayed 2 nights in August 2017

family vacation”

i really love emporium suite - the location and the hotel is very great and me and my family love to spent time at the hotel every time we were there. location is great , close to everywhere i need to go and also transportation is very convenient that the hotel is right next to BtS That i can travel to anywhere i want with out worrying about traffic, which bangkok is the most horribly traffic as i ever-seen.
the only one concern with me is staffs are not enough to take good care of you while you are checking in , i understand maybe the hotel working on long term room stay but the price that i paid was the same as 4-5 stars same as the other hotel around bangkok so i would expected a very good service right?
overall i really recommended this hotel for sure.

Reviewed April 11, 2018

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9.2

Exceptional

chris from Australia

Family with young children

Super Deluxe City View Double or Twin

Stayed 3 nights in March 2018

Always a great stay”

Always a pleasure staying here. Stayed in a big room with everything you need. This yr they've added a free mobile in room with access to internet and overseas calls. Even though i didn't need it,it's just another thing they do to make your stay as comfortable as possible. Connecting to the emporium shopping centre, you have everything you need. Also the sky train is at your doorstep, which makes getting around very easy. Breakfast is always great, with a nice variety and they don't serve the same foods everyday like some hotels. The swimming pool and gymnasium are great. All the staff that we deal with are always friendly and helpful. Thanks for another nice stay. See you again at the end of the yr

Reviewed April 10, 2018

Dear chris,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

Did you find this review helpful?|

8.8

Excellent

Pema from Bhutan

Family with young children

Junior Suite City View

Stayed 4 nights in April 2018

Awesome location, good breakfast spread. Helpful staffs. ”

The toilet was run out and badly needs immediate renovation.

Reviewed April 10, 2018

Dear Pema,
I really appreciate your review so that we will work harder for future improvement. Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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8.0

Excellent

Tatiana from Thailand

Solo traveler

Superior Single

Stayed 1 night in March 2018

Overpriced”

Good location and facilities, but poor breakfast (forget about it if you are vegan), the key card kept not working, the hall stinks of smoke, staff gets stuck when spoken to in English. The cleaning lady was very sweet and helpful though.
Overall, not a bad place, but i expected better for the price

Reviewed April 03, 2018

Dear Tatiana,
I really appreciate your review so that we will work harder for future improvement. Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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6.0

Ms from Malaysia

Business traveler

Superior Single

Stayed 2 nights in March 2018

The only hotel regret to stayed ”

The staff were not trained well. They did not greet and bring guest to the table for breakfast. But when you try to find a seat for yourself they won't allow you. Quite disappointed with the amount paid. In the first place , you did not do anything wrong turned out they treat you in a rude way which not supposed to be.
We made a courier order. The worst was the staff insists a commission 5% on top of the courier charges just for a pay on behalf letterhead from the hotel. Fortunately , after requested to meet their manager make a complaint there were no hidden charge for a small piece of paper.
Now waiting for the courier to reach safely hopefully.

Reviewed March 31, 2018

Dear Ms,
I really appreciate your review and sorry to hear about the inconvenience you encountered. However, we wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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10.0

Exceptional

Hassan from Bangladesh

Family with young children

Super Deluxe Park View Room

Stayed 5 nights in March 2018

Excellent location ”

Hotel staff are really friendly. Rooms may require new furniture as the present ones are a little worn out it seemed. Locationwise this hotel is just perfect. Good breakfast options. Overall stay was quite pleasant. Paradise for shoppers.

Reviewed March 28, 2018

Dear Hassan,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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9.6

Exceptional

William from United States

Group

Superior City View

Stayed 3 nights in February 2018

Exceptional”

Excellent hotel, however, escalator to mall is a little confusing as it shuts down after a certain time even though adjacent mall is open.

Reviewed March 24, 2018

Dear William,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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8.8

Excellent

Ratchaneeya from Thailand

Family with young children

Deluxe Room City View

Stayed 3 nights in December 2017

Excellent”

Very clean nice staff

Reviewed March 18, 2018

Dear Ratchaneeya,
I really appreciate your review and wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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6.0

Benjamin from Singapore

Group

2 Bedroom Suite City View

Stayed 1 night in March 2018

had the same room”

This time they did inform me upon checkin that i do not have breakfast.

Reviewed March 16, 2018

Dear Benjamin,
I really appreciate your review and sorry to hear about the inconvenience you encountered. However, we wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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6.0

Benjamin from Singapore

Group

2 Bedroom Suite City View

Stayed 1 night in March 2018

overall experience ok. ”

Everything is ok, just have to take note in future if the breakfast is complimentary. Was told that breakfast was at EL level and starts at 630-1030. And when i was there the next morning for breakfast, the paper write complimentary before i signed...
But upon checkout i was told that my booking doesnt include breakfast (though i know) and they did apologize for giving me the info that it was complimentary.

Reviewed March 16, 2018

Dear Benjamin,
I really appreciate your review and sorry to hear about the inconvenience you encountered. However, we wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

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6.8

Good

Matthew from United States

Family with young children

Superior City View

Stayed 3 nights in February 2018

Could use improvement”

Location is perfect and central to everything, with lots of options for eating, shopping, etc. Very convenient. However, the rooms are a bit dated and worn for the price point that they are asking. The reception and management need more training in the hospitality business. Although the concierge were very helpful and nice.The rooms could be much cleaner, found cockroaches in the bathroom.

Reviewed March 14, 2018

Dear Matthew,
I really appreciate your review and sorry to hear about the inconvenience you encountered. However, we wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms

Responded June 21, 2018

Emporium Suites by Chatrium

1 traveler found this review helpful. Did you?|

5.6

nabile from Thailand

Couple

Superior City View

Stayed 3 nights in March 2018

Old , old rooms and facilities Mediocre breakfast Too much attitude from some of the staff”

Really need Improvement as too old
Too noisy and not good service
More smiles will be already a start

Reviewed March 13, 2018

Dear nabile,
I really appreciate your review and sorry to hear about the inconvenience you encountered. We definitely will improve it. However, we wish to welcoming you back again in the future..
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms