Guest Policies

The Disneyland® Resort accepts the following methods of payment at the Main Entrance ticket booths and all food and merchandise locations: U.S. currency, foreign currency (any type for which a current rate of exchange is available), travelers checks, Visa, MasterCard, Debit Cards with Visa or MasterCard logo on it, American Express, Discover/Novus, Diner's Club, Disney Rewards Card and JCB. Imprinted personal/company checks are also accepted with proper identification.

Please note that due to operational restrictions, all Outdoor Vending locations require cash payments and do not accept Debit Cards.

Walt Disney World Resort® and Disneyland® Resort Return Policy

For Merchandise purchased at Walt Disney World Resort® and Disneyland® Resort owned and operated locations ONLY.

Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlet stores, the Disney Stores, DisneyStore.com, Aulani, a Disney Resort and Spa, the Disney Cruise Line® ships, Four Seasons Resort Orlando at Walt Disney World Resort and The Walt Disney Studio Stores Burbank, California.

All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase or if the merchandise has been used or worn.

For merchandise returned WITH an original receipt:
Refunds will be provided in the same form of payment that was used for the purchase.

For merchandise returned WITHOUT an original receipt:
A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.

Special Products and Exceptions:
Returns or Exchanges will not be accepted for merchandise marked “as is” or “all sales final” or “no returns or exchanges” or "no refunds, exchanges or returns."

Walt Disney World® Resort/Disneyland® Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.

Original Artwork, Jewelry items priced $150 or greater, and personalized or Special Order Merchandise may not be returned or exchanged. Damaged or Defective DVD, Blu-ray™, Audio, Video Games, and Software Merchandise may only be exchanged for the same merchandise and title.

The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for full amount to the original form of payment, with original sales receipt. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law.

Gift with purchase or purchase with purchase items must be returned when original purchase item is returned.

This return policy is subject to change, for any reason, from time to time in Disney’s sole discretion without advance notice to its Guests.

Disney Gift Cards can be purchased at select locations at Walt Disney World® Resort, Disneyland® Resort, Disney Store locations in the U.S., Disneyland.com and DisneyShopping.com, Disney Reservations and the WDW Florist, however they cannot be fullfilled though a Will-Call.

The Disney Gift Card can be used for US purchases only at participating locations at Walt Disney World® Resort, Disneyland® Resort, Adventures by Disney, Disney Vacation Club, Disney Stores in the U.S., DisneyShopping.com and Disney Cruise Line®.

Disney Gift Cards can be used to purchase theme park tickets at the Disney Store locations in the U.S. Disneyland® Resort and theme parks at Walt Disney World® Resort.

The Disney Gift Card can be used as form of payment for Disneyland Resort vacation packages made by calling the Walt Disney Travel Company California at 1-866-470-5119 or for the Walt Disney World® Resort vacation packages and room nights by calling the Walt Disney Travel Company Florida at (407) - W-Disney.

The Disney Gift Card is reloadable for any amount ranging from $5-$1,500 at select property locations. Online reloads are not available at this time.

Promptly call 1-877-650-4327 to report the Disney Gift Card as lost or stolen. Your card will be 'frozen' and funds remaining on the card (at the time of the call) can be transferred onto a new card. An original proof of purchase receipt for the Disney Gift Card is required to transfer the funds onto a new gift card.

Step Through the Looking Glass

Enter a world of imagination and vision inspired by Disney films, characters, icons and—of course—the mouse who started it all. View interpretive works in a range of media by more than 25 artists and peruse unexpected finds in home décor and lifestyle merchandise, all rooted in Disney’s time-honored heritage of storytelling through art.

Many more one-of-a-kind treasures are waiting for you to make them your own!

Meet the Artists

Each month at WonderGround Gallery, a different local artist is featured. Admire the individual perspective, style and technique of industry veterans and up-and-comers at artist showcases, and attend events like artist signings!

Limit TWO (2) items signed per Guest. We ask that you bring no personal items to be signed. Appearances are subject to time and availability and are not guaranteed. Restrictions apply. Event and information are subject to cancellation or change without notice including, but not limited to, dates, times, release dates, appearances and merchandise. A valid Disneyland Resort receipt may be required.

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FPO: By clicking "Continue" you will be leaving Disneyland and will be redirected to Hong Kong website to purchase Hong Kong Disneyland Park Tickets from Hong Kong International Theme Parks Limited.

Room-only bookings for Good Neighbor Hotels are made through a third-party website with terms of use and a privacy policy which differs from that of Disneyland.com. By selecting "Continue to Book", you agree that Disneyland.com is not responsible for the website or content you will access.