"Very expensive for the small amount. Also there was no gift wrapping."

Ronan Vibert - 1 months ago

"Copy of e-mail sent to Melt on 1/1/18 - still awaiting a reply!
Dear Melt Chocolates,
I am writing in respect of the above order which was ordered as a Christmas present. The order was delivered speedily but I was somewhat surprised at the size of the box when it was received as a previous order (quite a while ago) of the same amount of chocolates arrived in a very large box and was double packed inside another even larger box.
The box remained unopened until yesterday. When it was opened I was taken aback to see a mishmash arrangement of chocolates that looked like they’d seen better days and had been subjected to some rather heavy handling. I have attached photos for you to see.
I am severely disappointed with the presentation which bore no resemblance to the picture on your website (replicated below) and was a real let-down from a luxury chocolatier of hand-made chocolates, especially when taking into considering the price I paid.
I am sure that you will agree that food not only needs to taste good but also look good to be appetising. Unfortunately these chocolates did not have the right aesthetics and therefore spoiled the overall experience.
I really do hope that you reconsider your packaging as I will not be placing any more orders unless I am confident that they will arrive looking as good as they do on your website."

Michelle F - 1 months ago

"Bought this as an after dinner treat for Christmas dinner with the family. It was delivered on time and came with little leaflet that act as a guide. Let’s just say there was an argument on who to have the last one. I’m going to make a cocktail out of this one day. Definitely recommend"

Joseph Johnson - 1 months ago

"I ordered Melt chocolates as a Christmas gift for my team in London. The chocolates were delivered to the building but never got to my team. Marco and Alexandra were very responsive to my requests for assistance and even mailed out a replacement order."

"First rate service and delicious chocolates; the original box of went missing in the post and they were extremely prompt in sending out a replacement with an extra bag of chocolates as a gesture of goodwill. Emails have been answered immediately and correspondence has been friendly and efficient. My family and I will definitely order from them again and would unreservedly recommend them to anyone else."

Andrea Hollis - 1 months ago

"Easy to order and delivery was quick."

"Great service, very friendly and excellent product range on offer in the shop."

Sue Fenn - 1 months ago

"Very prompt action. I love your chocolates!"

Chui Fang Chan - 1 months ago

"The chocolate course at Melt was terrific. I bought it as a surprise for my partners birthday and she loved it."

Cameron Archer-Jones - 1 months ago

"Delivery and ease of purchase"

"The service from Melt was great. They were out of one of the items I ordered, but called to explain and organised a replacement."

Gene Samuels - 1 months ago

"The quality of the chocolate is amazing !
Thank you for great delivery service as well ."

"I regularly buy the sugar free milk chocolate, in selfridges, its the best of sugar free suberbly creamy and luxurious, I would love a hazelnut or almond option or a hazelnut and sultana and perhaps a sugar free white chocolate, you could go further and create some sugar free chocolate eggs for Easter too, I’m always looking and never finding any, bravo on a super product. Unfortunately I don’t get up to town often!"

"Service was fine"

"fast delivery , but some of the chocs were squashed!"

Caroline de Cabarrus - 1 months ago

"All fine until I received an email promoting the product I had just purchased online. Didn't make sense and felt like they aren't joined up."

"Easy to order & speedy delivery. It would have been excellent knowing the delivery day due, as I was out so had to collect from the post office depot!"

"Had a lot of difficulty with login issues on the website and had to call the store 5 times in order to find someone who could cancel my subscription. Called various times of the day and the staff were very polite but there never seemed to be anyone who could address the issues I was having with the website/club melt."

"The chocolate is bitter. I ordered firstly from one shop where the assistant was most rude and put the phone down. He had no idea how to speak to another person let alone a customer. The second place I rang was very good, very polite and knew the items that I wanted, sadly that order got lost in the post but she did send another one that arrived in two days."

elizabeth cook - 1 months ago

"It was quite expensive, but poor package...which I think its not good for the gift."

Melt is a family owned British Luxury chocolate company. Melt's handmade chocolates are crafted by world class chocolatiers from Notting Hill and Holland Park kitchens in London. Melt is the chocolatier to the "stars" with many celebrity clients and collaborations.

London’s Most Luxurious

Handmade by world-class British chocolatiers

Melt makes London's most luxurious chocolates. Our chocolate boutiques are based in the heart of Notting Hill and Holland Park, London.

Fresh Ingredients

The taste of the sublime.

Fresh chocolates taste sublime which is why the heart and soul of Melt Chocolates is our kitchen, which is based directly in our chocolate shops. So you get your fresh chocolates straight from our kitchen.

Handmade

The Best of British craftsmanship and luxury.

Britain has a long tradition of luxury craftsmanship - be it Savile Row suits, Jewellery or Luxury Cars such as Aston Martin or Bentley. Melt follows this fine British tradition of handcrafted luxury with world class chocolatiers.

Soul

Melt has a kitchen in each of our boutique shops.

The heart and soul of Melt is its kitchen. The art of making fresh chocolates and bars is a fascinating process and deserved to be seen and enjoyed by our customers. Our integrity lies in our kitchen - open for all to see and our chocolatiers to communicate with.

Celebrity

Based in Notting Hill, London

Our Chocolates are made in our boutique kitchens in Holland Park and Notting Hill in the Royal Borough of Kensington & Chelsea. They are made by skilled artisan chocolatiers using the best ingredients from around the world. We think of each chocolate as a handmade “jewel” and the skill of our chocolatiers has been rewarded by many Awards and prizes.

We have collaborated with some of the greatest british food and luxury brands - such as The Chiltern Firehouse, Mark Hix and the Browns Hotel and the late Ruth Rogers and the River Cafe.