What does your ''Best price guarantee'' offer mean?

The mission of Foto.com is to offer exceptional photo printing and finishing quality at the lowest possible prices. Because of this, Foto.com has decided to supplement its 'money back guarantee' (quality guarantee) with an additional price guarantee.

Should you find better prices elsewhere, please contact us and we will match them. All quoted prices must be like-for-like with VAT, postage (first class mail), administrative and packaging costs included.

To make a claim on this particular guarantee, we need to make it completely clear and fair for all our consumers, so we request that:

1. Any quoted prices must be widely accessible to all (no targeted offers, special reductions, coupon codes, etc.)

2. When comparing the same product and service:

a .For the product, you need to clearly refer to the product characteristics (e.g. photo on canvas: cotton canvas 410g, UV protection, anti-moisture, anti-stain)
b. For service, you need to clearly refer to the packaging and delivery method (e.g. large photo on canvas: special packaging and additional handling are necessary from the carrier)

The no quibble ''money back guarantee'' from FOTO.com :

Our objective is to consistently produce exceptional quality photo printing and finishing. So, if the quality of our products does not meet your expectations, we will reimburse you immediately. If you are not satisfied, you simply contact our customer support team within 2 weeks of receiving your order.

A simple and fast service :

Your photos will be sent back to you in either a rigid plastic packaging or an extra thick carton box (depending on the size of your order). The pictures will be held in place by plastic tape, together with additional foam packing. This packaging is far more resistant than the flexible packaging commonly used in the Photo Business. In addition, you have complete peace of mind as you are insured by our "money back guarantee".

When contacting customer support, please send a picture illustrating any claim, as an attachment to your email.

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