FREQUENTLY

ASKED QUESTIONS

Frequently asked questions regarding wireless internet, VoIP and other useful information. Clients can find out how to find problems and troubleshoot connectivity issues or simply learn more about how the Wi-Fi and Voice over IP services works.

Wi-Fi

Wireless Internet - Frequently asked questions

What is wireless internet?

It is the transmission of data using radio frequencies. WiFi is a technology that uses radio waves to provide network connectivity. A WiFi connection is established using a wireless adapter to create hotspots - areas in the vicinity of a wireless router that are connected to the network and allow users to access internet services.An atenna with a radio/router is installed on the outside of the client's house/business which then communicates/connects with one of our local high sites.

What is Line of Sight (LoS)?

Line of sight is a clear path to one of our high sites, ensuring that the signal is not obstructed. Obstructed line of sight will cause the connection to fluctuate. Examples of obstructions are trees or buildings.

How do I get connected?

ASK IT sends out a technician to do a Site Survey to confirm line of sight. If line of sight is confirmed the client's next step will be to complete our Service Agreement, accompanied by a copy a their ID and Proof of Residence.
Our billing department will then invoice for the installation fee, as soon as we receive the Proof of Payment thereof we shall contact you to schedule the installation.
The installation requires our team to mount an antenna on the roof/outside of the house and run a cable to the inside of your building, connecting to it's power-supply and then connecting to your access point (WiFi-Router). All your devices will get their internet feed from this router.

My internet is not working, what can I do?

Make sure that the power supply to our equipment is powered on. Power Cycle the antenna and router’s power supplies. Plug out the power and reconnect power after 5 seconds. Ensure that the network cable is connected to your PC/Network. If it is just the one device that is not connecting to the internet, then firstly try to restart the device and check if it can connect to the internet after starting up again. If this does not help, please contact our support at 0796241887

Is my Uncapped data package truly UNCAPPED?

What internet speed do I need?

The speed of the service that you'll need depends on how you'd like to use the internet, as well as the number of devices you intend to have connected to your internet. Our 1Mbps package speed is perfect for checking emails, Whatapp and to use online services such as banking, and other day-to-day activities. However, if you like to watch videos online by streaming (such as Netflix, YouTube or ShowMax), or play games online with your PC/Laptop or with gaming systems (X-Box, PS3) or simply need to run a business, we recommend our faster 5Mbps Uncapped package. Higher speeds are also recommended if you have multiple devices that will be connected to the internet at the same time.

How do I change speeds after I start your service?

Switching to a faster or slower speed is as easy as simply contacting us via email or call us with instructions for which package to activate whicch month. Your billing will then be adjusted accordingly. For upgrades within the same month our billing department will invoice according to the days remaining in the month. We can do package changes right from our office, so there’s no need to have a technician on site.

What happens if I reset my router to factory default settings?

If you press the reset button on your router, it basically wipes the router clean and resets it back to how it was out of the box. Any devices you had connected to it wirelessly will need to be connected again after configuring the router with a new SSID and Wi-Fi password.