Reservations Coordinator

As a Reservations Coordinator you’ll be responsible for servicing reservations for all of our Belmond hotels. After intensive training you'll be able to answer questions about the hotels, trouble shoot problems, confirm reservations, and speak about our amazing destinations as if you were there. In addition to a supportive Charleston team, you'll also build relationships with colleagues around the world and have access to valuable resources to help you succeed.

It’s important that our Reservation Coordinators be dedicated to providing an impeccable customer experience and that they stay organized to keep up with all the resources, policies and frequent updates. Our Reservation Coordinators should also have a thirst for knowledge about the world and luxury hospitality. As we are one of the first contact points, it is our goal to build guests' excitement for their journey with Belmond.

The Reservations Coordinator will act as an information resource and point of contact for the Belmond portfolio. Handle Inbound and Outbound Customer Service related calls including reservation modifications, reservation cancellations and fulfillment inquiries for the North American properties. When appropriate, pursue sales opportunities and capture business leads to sustain the Outbound sales program. Handle upwards of 75 or more incoming calls per day.

Requirements

Bachelors Degree Minimum and one year experience in hospitality, hotel operations or customer service required. Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Preference will be given to those with the ability to communicate in Spanish. College degree in a Hospitality major preferred. Excellent verbal and written skills, listening skills and questioning techniques. Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team. Highly motivated and results oriented individual. Strategic thinker with analytical qualities. Ability to promote friendly, positive relations with all telephone callers. Proficiency in PC or computer skills. Ability to focus attention to details, be well organized and follow up. Ability to prepare written reports. Ability to calculate. Ability multi-task under pressure in a fast-paced environment, be organized with strong attention to detail, work independently and interact within a team. Strong positive attitude and interpersonal skills. Ability to complete work in a timely, accurate and thorough manner. Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel. Ability to accommodate a flexible work schedule and work long hours. Understanding of the luxury hotel environment.

Job Info

Charleston, SC

Belmond USA Inc.

Posted on:
01/31/2018

Position Available: Immediately

Bonus Plan: Yes

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

As a Reservations Coordinator you’ll be responsible for servicing reservations for all of our Belmond hotels. After intensive training you'll be able to answer questions about the hotels, trouble shoot problems, confirm reservations, and speak about our amazing destinations as if you were there. In addition to a supportive Charleston team, you'll also build relationships with colleagues around the world and have access to valuable resources to help you succeed.

It’s important that our Reservation Coordinators be dedicated to providing an impeccable customer experience and that they stay organized to keep up with all the resources, policies and frequent updates. Our Reservation Coordinators should also have a thirst for knowledge about the world and luxury hospitality. As we are one of the first contact points, it is our goal to build guests' excitement for their journey with Belmond.

The Reservations Coordinator will act as an information resource and point of contact for the Belmond portfolio. Handle Inbound and Outbound Customer Service related calls including reservation modifications, reservation cancellations and fulfillment inquiries for the North American properties. When appropriate, pursue sales opportunities and capture business leads to sustain the Outbound sales program. Handle upwards of 75 or more incoming calls per day.

Requirements

Bachelors Degree Minimum and one year experience in hospitality, hotel operations or customer service required. Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Preference will be given to those with the ability to communicate in Spanish. College degree in a Hospitality major preferred. Excellent verbal and written skills, listening skills and questioning techniques. Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team. Highly motivated and results oriented individual. Strategic thinker with analytical qualities. Ability to promote friendly, positive relations with all telephone callers. Proficiency in PC or computer skills. Ability to focus attention to details, be well organized and follow up. Ability to prepare written reports. Ability to calculate. Ability multi-task under pressure in a fast-paced environment, be organized with strong attention to detail, work independently and interact within a team. Strong positive attitude and interpersonal skills. Ability to complete work in a timely, accurate and thorough manner. Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel. Ability to accommodate a flexible work schedule and work long hours. Understanding of the luxury hotel environment.