Beginning of a dialog window, including tabbed navigation to register an account or sign in to an existing account. Both registration and sign in support using google and facebook accounts. Escape will close this window.

Cancellation Policy
We will make every effort to cancel your order prior to shipment. Please note that if your order has already been packaged prior to shipment, it may not be able to be cancelled. Once an order is packaged or shipped we cannot cancel it.

Returns & exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

For hygienic reasons, all sales are final for products. No Refunds or exchanges.

However we honor any exchanges and any defective products and/or incorrect items sent by human error. We will ask for you to provide proof before an exchange can be determined. You must submit a request within 3 days of receiving your product (via the delivered tracking date or your claim will be void).

Please note we have tried to display and describe all products on this site as accurately as possible. Some variation in the appearance of actual product color may result due to the use of differing monitors and color gamuts. We are not responsible for differences in color due to differing monitor settings.

Melting Warning:
We are not responsible for melted products due to heat. Please keep your product in a cool place. If melted upon arrival please allow the product to cool. It will form back to its original form. Unfortunately, a melted lip product does not constitute as a defective product and cannot be returned/exchanged.

Separation:
Due to our products being paraben-free, separation is normal. Simply stir the wand in the bottle, and your product should be good to go.

Shipping policies

We ship vIa USPS!

Orders are shipped out within 1-3 business days!

Lost Packages Internationally
We are not responsible for packages lost outside of the US if basic shipping was selected. If fedex was selected, you should immediately report this to us. We will contact fedex to help you find your shipment. Once the issue is resolved, we will gladly re-send your item.

Lost Packages within US
If the product is lost you should immediately report this to us. We will contact USPS to help you find your shipment. If Shipment is indeed lost. You will have to file a claim with USPS. Once the issue is resolved and refunded between Queenie Skin & Cosmetics and USPS . We will gladly re-send your item. We are not responsible for USPS waiting times. However will do all we can to accommodate our customers.

Stolen Packages
We are not responsible for stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Queenie Skin & Cosmetics will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

We ship vIa USPS!

Orders are shipped out within 1-3 business days!

Lost Packages Internationally
We are not responsible for packages lost outside of the US if basic shipping was selected. If fedex was selected, you should immediately report this to us. We will contact fedex to help you find your shipment. Once the issue is resolved, we will gladly re-send your item.

Lost Packages within US
If the product is lost you should immediately report this to us. We will contact USPS to help you find your shipment. If Shipment is indeed lost. You will have to file a claim with USPS. Once the issue is resolved and refunded between Queenie Skin & Cosmetics and USPS . We will gladly re-send your item. We are not responsible for USPS waiting times. However will do all we can to accommodate our customers.

Stolen Packages
We are not responsible for stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Queenie Skin & Cosmetics will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.