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Conditions

Reservation and PaymentOnce a room reservation has been confirmed in written, it is binding. The full amount of accommodation costs is payable in advance. Bookings for the Baselworld and ArtBasel period are payable within 14 days after receiving the confirmation, all other reservations are payable by 14 days before arrival at the latest. Payments are to be made by way of transfers into the following UBS bank account.

Payments for reservations at short notice are due immediately, and always made directly to Vacancy rooms GmbH upon arrival. If a reservation is not paid for within the period agreed, the reservation is void and the accommodation can be made available to other guests.

CancellationFor cancelling a reservation, a one-time handling fee of CHF 60,00 is required. In addition, the following cancellation fees apply:

During all Trade Fairs (Baselworld, Art Basel)Cancellation within 60 - 30 days before arrival: 30%.Within 30 - 8 days before arrival: 80%.Within 7 - No show: 100% of amount paid will be retained.

Other Periods21-15 days before arrival: 10%.14-8 days before arrival: 20%.7-1 days before arrival: 30%.No show: 100% of amount paid will be retained.

The dates relevant to calculate the terms respected are the dates of reception of the cancellation note. If a note arrives on a weekend or on a bank holiday, the following business day is considered the date of reception.

Changes of ArrangementVacancy Rooms reserves the right to substitute the booked accommodation with one of equal category, should the necessity arise. Differences in rate will be refunded, in the case where the substitute costs less. If the substitute of equal category is of a higher rate, Vacancy Rooms bears the difference in price.

Extensions And Early DepartureWe cannot grant any refunds for early departures. If you wish to extend your stay, please inform Vacancy rooms immediately. If the accommodation is not booked for the time desired, an extension may be possible. Payment must be done directly to Vacancy rooms.

Check-InCheck-In times are agreed upon individually between guest and host. We advise you to contact the host family well in advance to fix a time. The earliest check-in on your day of arrival is 7 a.m.

Check-OutAccommodations have to be vacated by 10 a.m. on day of departure.

Complaints, Responsibility, Damages, VisitorsWe ask for complaints to be made to Vacancy Rooms in written immediately.Vacancy Rooms does not assume any responsibility for lost property.Any damage caused to the accommodation or to its facilities must be reported to the host family and is also to be reimbursed to the owners.Visitors may only be received upon agreement with the host family.

Applicable Law and Place of JurisdictionThe place of jurisdiction is the Canton of Basel-Land and all contracts with Vacancy Rooms are subject to Swiss law. Only Swiss law is applicable