The credit card transactions go through rigorous security checks in order to verify the identity of the card holder. The billing address must be confirmed by our credit card processor and the security (CCV) code must match. If your billing address is a PO Box, please make sure that you provide us with a physical address for delivery of the order.

We prefer to ship the order to the billing address of the credit card or to one of our certified installers. Occasionally, we can ship your order to an alternate address (i.e., an address other than the billing address of the credit card). In this case, we require payment by PayPal or Interac only. If you have already paid by credit card on an order with an alternate shipping address, we will cancel the original credit card transaction and issue a new request for payment through PayPal or Interac.

PayPal

The PayPal account must be a VERIFIED, and we can only ship to an address that is CONFIRMED.

INTERAC payment (Canadian Customers only)

Interac allows you to pay instantly from your bank account. This transaction is not reversible.

Money Order

If you choose to pay with money order, please notify by email or phone prior to placing the order.

Money wire

When you select money wire as a payment option, we will email you instructions once we receive your order.

Pricing & Currency

The price displayed is based on your IP address. If you have a Canadian internet provider, the prices will be displayed in Canadian currency. Conversely, if you have a U.S. internet provider, prices will be displayed in U.S. currency. If the currency displayed does not match your home country, please contact us and we will assist you.

Most products we sell to U.S. customers are drop-shipped from our U.S. affiliates. On the rare occasions when we do not have a U.S. supplier for the product, our price then comes from a Canadian source and is converted to USD using the current currency exchange rate. As the exchange rate varies, so do the U.S. prices on the products. When you place the order, the price of the product you ordered is recorded in our system and protected from daily fluctuations.

Taxes & Duties

Most Canadian orders are shipped from our Vancouver B.C. or Toronto Ontario warehouses. Most tires and some wheels are sourced primarily from our Canadian distributors. There are absolutely no duties or brokerage fees charged on Canadian orders delivered in Canada, or charged to you upon delivery.

If you live in Canada, you will be charged GST, HST or PST as follows:

New Brunswick: HST plus the tire levy fee of $4.50 per tire applies to tire orders

Nova Scotia: HST

All U.S. orders are tax exempt. There are, however, some instances where there will be duty and/or brokerage fees levied on orders entering the U.S. from Canada. In these cases, you will be notified prior to shipping of your order.

Price matching

We do not match prices with our U.S. competitors. As we are a Canadian online retailer, we have a different price structure than our U.S. counterparts. If you see a Canadian online company that advertises a cheaper price, you are welcome to contact us with details. We reserve the right to determine if we are able to price match for a Canadian order on a case by case basis. Any potential price matches must have the product in stock, be ready to ship from Canada, and be advertised on a Canadian webpage (not a printed flyer). Please email requests for price matching including the URL link through our contact us page.