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Lutheran Hospital Visitor Guide - Welcome

Dear Patient,

Thank you for choosing Cleveland Clinic Lutheran Hospital for your healthcare needs. We are committed to providing you the best possible care. To fulfill this commitment, we combine compassion for patients with the highest level of medical expertise and sophisticated technology – all in a comfortable, healing environment.

Our hospital’s reputation for excellence can be attributed to the skill and dedication of our caregivers and exceptional medical staff. As part of the Cleveland Clinic health system, we have access to the outstanding clinical, research and educational resources, while maintaining a strong commitment to the communities we serve.

We believe that your health is of the utmost importance. This is why we work so hard to help you return home and resume your daily activities.

Visiting Hours

Critical Care
Visitation is allowed 24/7. Visitors are limited to immediate family or significant others, two at a time. Children under age 14 and overnight visitation are discouraged.

Medical & Surgical Units
Adult and pediatric visitors are allowed throughout the day. Visitation after 10 p.m. is allowed on a case-by-case basis by the covering RN. Overnight visitation is discouraged.

Visitor Etiquette

Please limit the number of visitors (including children) to two at any one time.

Anyone with a cough, cold, sore throat or experiencing symptoms related to a contagious illness should avoid visiting a patient at the hospital.

Visitors under the age of 14 are not permitted to visit in critical care units.

Children must be accompanied by an adult at all times.

Visitors may be requested to leave the room if a procedure or care needs to be performed or in the event of an emergency situation.

It is the discretion of the nurse to limit the number of visitors and/or length of visiting time if it interferes with a patient’s rest and recovery.

Smoke-Free Policy

Lutheran Hospital and the Cleveland Clinic health system are committed to creating a healthy environment for our employees, patients and visitors. We have designated our facilities and grounds as smoke-free areas.

Contact a Patient

Sending Cards & Flowers

Volunteers make daily deliveries. Please use the following address for deliveries:

Patient’s Full Name
Patient’s Hospital Room Number
Lutheran Hospital
1730 West 25th St.
Cleveland, OH 44113

Visitor ID Badge

Cleveland Clinic has a Visitor Photo Badging System in its regional hospitals. Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours. Visitors will be given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing.

Visitors who are unable to provide ID will not be denied entrance once the visit is confirmed, but they will be photographed.

Parking

Parking LocationsParking is available in the lots located in front of and next to the hospital on Vestry Street, off W. 25th Street. Handicapped parking is available directly in front of the hospital, off Vestry Street.

Patients and visitors going to the E wing of the hospital (Fulton building entrance) may park in the lot on W. 28th Street, north of the hospital on Franklin Street.

Bedside Delivery of your Discharge Prescriptions
Lutheran Hospital can fill your discharge prescriptions and deliver them to you or your family at the bedside. A member of the pharmacy staff will come to your bedside and collect the necessary information and work with your nursing staff to secure the needed prescriptions. The pharmacy accepts most insurance plans and can receive credit card payment at your bedside. As an alternative, your family can pick up your medications, if you direct us, at the pharmacy, where other forms of payment are accepted. The pharmacy is conveniently located on your way out to the parking lot on the Ground Floor.

Accommodations & Services

Spiritual Care
Our staff of chaplains are caring listeners specifically trained to provide spiritual support and guidance to you and your family. They are part of the healthcare team so that your spiritual needs, as well as your medical needs, are addressed. Our chaplain staff can also assist patients and family members with advanced directives/Healthcare Power of Attorney paperwork, as well as any ethical issue that patients or their family members may encounter. Chaplains can be requested by the patient, a family member, your clergy, your doctor or a member of the hospital staff.

The Spiritual Care staff is available in the hospital from 8 a.m. – 4:30 p.m. Monday-Friday. Please call 216.363.2158 (ext. 62158 from a hospital phone) for more information. Sacraments are available upon request through the chaplain, and for patient emergencies by contacting the hospital operator at 216.696.4300.

Chapel
The Chapel of St. Luke the Physician is located on the first floor between the B and C elevators. The chapel is open 24 hours a day, 7 days a week, to provide a quiet place for prayer and meditation.

Banking
An ATM is located in the cafeteria on the Ground Floor.

OmbudsmanPhone: 216.363.2360 or ext 62360 from a hospital phone.

The Ombudsman is the liaison between Lutheran Hospital and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office from 8:30 a.m. – 4:30 p.m. Monday-Friday, or you can leave a message anytime. Making a complaint does not in itself compromise a patient’s future access to care.

Amenities & Dining

Inpatient Meals

The Food and Nutrition Services Department is pleased to offer you Room Service. We offer a wide variety of hot and cold nutritious choices throughout the day. Perhaps more importantly, we understand that each meal should contribute to your well-being. Meal times for patients vary throughout the hospital. However, you can expect meals to be served within the following times:

Hours of Service: Daily, 7:30 a.m. – 5:30 p.m.

Breakfast: 7:30 a.m. – 9 a.m.

Lunch: 11a.m. – 1 p.m.

Dinner: 4 p.m. – 5:30 p.m.

To Place Your OrderPlease use your phone to call ext. 63463 (6DINE). Meals are prepared fresh to order. For your convenience, you may also pre-order your meals for the day to be delivered at a specified time. Family members may order for you from home by calling 216.587.8189. (Please be sure to ask your host or hostess for a paper copy of the menu to take home.) Diabetic patients will need to coordinate their meals with their nurse.

Other Dining Options

Cafeteria
For cafeteria hours, please check posted times.

Vending MachinesVending machines are located in the following areas:
Inside the Cafeteria on the Ground Floor
Emergency Department Waiting Room
ICU Waiting Room