4 Things Businesses Learn From Automatic Call Recording

One of the great things about Convirza is the ease with which you can gather and listen to every automatic call recording.

Keep in mind that Convirza is call tracking with an enormous amount of built-in features and options. One of those things is to record calls in an easy and seamless way.

Most of our clients are marketers. Some of our marketing clients care about listening to calls, others don’t. However, many of our clients use our system as an inexpensive call recording solution. (Because some call recording systems are crazy expensive…ours isn’t). They only use it to hear calls.

Here what they do with it and what you can do with it.

1) Hear How Your Employees Sound with Automatic Call Recording

This is the principle benefit of call recording. You can just log in to the Convirza Platform and listen to phone calls. That’s it. You don’t need to download the calls to your machine. You don’t need to wait for the file to load or buffer. You can simply listen to calls within the platform itself.

You can hear if you have employees that care about customers. Or, if they don’t.

Honestly, most of our clients are HORRIFIED when they listen to call recordings. Their employees are not nearly as good on the phone as they think they are.

2) Hear What Your Customers Ask with Automatic Call Recording

One of our clients uses the call recording functionality in Convirza EXCLUSIVELY to hear what customers ask about.

Are they asking about specific products? Are they asking for a special offer? Are they wanting a specific service? Are they asking about hours of operation?

Obviously, you can see why this information would be valuable.

3) Call Recordings Document If Your Employees Are Rude

If you work in the automotive industry, for example, your employees can often sound rushed or stressed when they answer the phone. We hear it all the time.

This is bad and it sounds rude.

If you work in the hospitality space, your employees can sound disinterested on the phone. We hear this all the time.

This is bad and it sounds rude.

Bottom line: you don’t know if your employees are rude unless you’re hearing them on the phone.

Several of our clients track the number of rings that occur before the phone rings. If you notice that your employees aren’t answering until 4 or 5 rings, then you may need to change an internal process to get the phone answered more quickly.

Now obviously, these are just a few things you can learn from automatic call recording. There are many, many more.