Our DSL went down Saturday 13 April 2002 @ 00:04 (approx). It's now almost 24 hours on, and it still doesn't work.

I've phoned our ISP 3 times now, and each time I've had the same answer... "We believe it's a BT problem. We'll log the call, but BT won't look at it until Monday." Now I realise that it isn't our ISP's fault that BT won't look at it, but you'd think that they'd have a better front line Helpdesk service over the weekends when BT aren't working.

At this rate, we'll be without DSL for at least 60 hours in total. If we were running a business from this line (which, by the way, is our future intention) we'd be in real trouble, you know?

I'd think about getting a refund for the 60 hours downtime, but that only equates to £8.19 plus VAT! Hardly worth it.

sounds like alot of ppl have probs with BT DSL ;/ i had aload of probs with my BT ISDN line when we changed to DSL back in Oct last year we decided not to go with BT and thank gawd for that now 7 mths on and we have never had any probs at all with our DSL *touches wood* not been down once. pays to shop about me thinks

*all* ISPs use BT for ADSL. It'd be foolish for anyone else to attempt to put DSLAMs into exchanges, pay bt to buy the last mile copper pair, then have their own fibre from the exchange to their own backbone.

considerably cheaper for them to rent the dsl service from bt wholesale where all they have to do is provide routing from a pop to the internet and a wee bit of authentication

It seems my line was OK yesterday, the IP's Steph had checked were for machines that are off. I've not had any trouble with them recently at all :/

I'm not sure if you know, but I am a reseller for that ISP. The exchange you are on is one which they are putting their own DSL equiptment in, as a result, you'll be able to get a higher SLA, and/or ISDN backup on your DSL line. Give me a shout if you want me to email you the details.