OTG Deploys Airport iPad Kiosks with Tekserve

Tekserve,
New York’s largest independent Apple retailer and consultancy, today
announced that it is working with OTG, an award-winning airport food and
beverage operator, to deploy iPad kiosks in restaurants at New York’s
John F. Kennedy International and LaGuardia Airports, Minneapolis-St.
Paul International Airport and Toronto Pearson International Airport.
Tekserve Business Solutions will help streamline OTG’s iPad
configuration and deployment to significantly reduce planning and
implementation time of the project. The Tekserve team has already
assisted in deploying 1,000 devices, with a goal of deploying more than
7,000 by the end of 2013.

OTG began providing an iPad experience in 2010, with the goal of giving
the tablet a public-facing role in the company’s restaurants. Following
the program’s pilot project at LaGuardia Airport in November 2010,
airline passengers now use the iPad kiosks to order food, browse the
internet and play games, all while the device tracks their flight
status. Tekserve has served as the iPad provider and strategic
consultants since August 2012, using a 40-point checklist to properly
configure and secure each iPad for OTG so they are ready to install
out-of-the-box, without additional effort from the OTG team. The iPads
arrive at OTG in a secure case to protect the device, and with software
protections to guard customer privacy. With Tekserve on board, OTG has
deployed hundreds of iPads each week, reduced iPad prep time from two
weeks to 24 to 48 hours, and slashed set up time per kiosk from two
hours to 10 to 15 minutes. In total, deployment time has decreased 75
percent since the partnership.

“We are always looking for new ways to deliver this wonderful experience
to travelers in an engaging and effective fashion, and teaming with
Tekserve is a great example in how we are doing so,” said Rick
Blatstein, CEO, OTG. “Given the scope of our iPad deployment, we looked
for expertise that could quickly and effectively work with us to achieve
our goal of deploying more than 7,000 iPads by the end of 2013, and
Tekserve is providing the deep knowledge and proven experience we were
looking for.”

“OTG is constantly evolving every aspect of airport dining for its
customers, and it is no surprise that they are leading the charge in
providing travelers with one of the most highly demanded devices to
enhance their experience,” said Aaron Freimark, CTO, Tekserve. “Working
with OTG was a natural fit for us, because we believe that iPads as
interactive kiosks will disrupt what we know of customer service today.
Putting appropriate technology in traveler’s hands allows them to
explore their options more confidently, and more importantly, have fun
with it. OTG is a great example of how giving consumers this level of
confidence can lead to double-digit increases in sales and create an
experience where customers forget they are using technology and can just
enjoy a new enhancement to their travel experience.”

CIO, CTO & Developer Resources

Albert Lee, Chief Technology Officer for OTG, will be discussing the OTG
and Tekserve partnership at an upcoming lunch briefing in New York on
December 6. To attend, please email business@tekserve.com
for more information.

About OTG

OTG (www.otgmanagement.com)
is an award-winning airport food & beverage operator with more than 150
restaurants and eateries in ten airports, including Minneapolis-St.
Paul, John F. Kennedy, LaGuardia, Toronto Pearson (2012), Boston Logan,
Tucson, Washington National, Orlando, Chicago O’Hare and Philadelphia.
Since its entry into airports in 1996, OTG has been recognized
throughout the industry for its exceptional customer focus and
groundbreaking innovation; growing to become the second largest
privately held airport restaurateur in the US in just over a decade.

About Tekserve

Tekserve Business Solutions helps CIOs and technology decision-makers
best integrate solutions into the complex heterogeneous IT environment
in the enterprise and includes Tekserve’s renowned Pro solutions, rich
media production, storage and advisory services. The solutions practice
is complemented by the Tekserve
retail store, built specifically for consumers who want the best
possible experience buying and using Apple products.

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