But... When I send an email now I get a box that says it is looking for a modem. It says "Connect NationalAccess - BroadbandAccess". It wants me to dial "#777". What is this? Why does this appear? How do I get rid of it?

But... When I send an email now I get a box that says it is looking for a modem. It says "Connect NationalAccess - BroadbandAccess". It wants me to dial "#777". What is this? Why does this appear? How do I get rid of it?

Thanks,

Rob Caldwell

I have a friend who uses a Verizon "air card" (cellular data) instead of broadband, and that is the same window she gets when she needs to go online.

Rob,
If you are connecting thru a lan, you need to make sure that that is unckecked.
See

My box looks the same as yours (Connect using my local area network LAN). But how do I uncheck it? It's either "Connect using my phone line", or "connect using Internet Explorer or a 3rd party dialer". But nothing to unselect all of the above.

My box looks the same as yours (Connect using my local area network LAN). But how do I uncheck it? It's either "Connect using my phone line", or "connect using Internet Explorer or a 3rd party dialer". But nothing to unselect all of the above.

Rob Caldwell

Also, in my task bar, there is a Outlook icon with a red "X". When I hover my mouse pointer over it, it says "Microsoft Outlook is offline". When I go into the tool and check my setting everything is set as normal with server timeouts to check for new messages every 60 seconds. Not sure what the deal is????

But... When I send an email now I get a box that says it is looking for a modem. It says "Connect NationalAccess - BroadbandAccess". It wants me to dial "#777". What is this? Why does this appear? How do I get rid of it?

I agree that sounds like Verizon. In your Network Connections folder, you probably have multiple settings configured. There might be a way to default it to your preferred connection (whether wired LAN or wi-fi), but if not, you can right-click and disable the ones you don't want to be firing up automatically.

(The foregoing based on Windows XP. Other versions may vary.)

Originally Posted by Rob Caldwell

Also, in my task bar, there is a Outlook icon with a red "X". When I hover my mouse pointer over it, it says "Microsoft Outlook is offline". When I go into the tool and check my setting everything is set as normal with server timeouts to check for new messages every 60 seconds.

If Outlook goes offline, it usually indicates you have no active network connections.

If you have your wireless card in and your home wireless (provided you have one) on you will get that notice as well. If you are connected to a LAN, then at present you need neither one. So that said disable your wireless as jp suggested, and take out your wireless card. Once you disable your wireless however you should be able to leave the modem inserted.So that choice is yours.

Thanks John
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