From what you describe, and presuming you can access other sites OK, it would seem that the site to which you want access, either has moved, or requires some form of security permission - for or from that site. It may be a site that is in effect locked; may require an account - which means a user name and password?

Does it have http or https as part of its address (in the url window)? If the latter then it's a secured site and there is usually padlock symbol too somewhere on the screen?

I'm not sure the router is the problem here... But possibly others may have more thoughts, input, experience re' the message.

Hi trvlr, its not just this site im trying to get on.its other sites aswel. I def think its to do with the connection with wifi. Hence why im trying to get into the router. I already have login details for the site im trying to get on and noone else has the same issue as me. And yes ive been able to get on it before xx

Do you have the same problem if you use a cat-5/ethernet connection to the router?

On the base of the router is (usually) its SSID and its access-key (frequently incorrectly called the password). Can you see the SSID at least - and does it show in your list of wifi access points?

Meanwhile... have you tried simply rebooting the router? And having rebooted the router - does the router's SSID show in your wifi access-points list? If so... tell your system to "forget" - as in delete - the previous "record" of your (wifi) connection to the router; and then start a fresh connection to it.

Oh ok! Lol! its sky and the model is sr102i dont think i should put the passwrod on here!!I have tried turning it off and in again but the problem is still there.when i turn wifi on on my device it comes up as the wireless name not the sr number. Should it? X

Wifi routers broadcast their SSID - not the serial number on the unit. And being Sky your router's default SSID will be skyxxxx (x = a number); the actual number of "numbers" may vary depending on the router.

The access-key (frequently incorrectly called the password) is also set as a default - and that access key can be changed by the end user.

On some/all Sky routers the default SSID and its access key are on a label on the base.

When you try to connect to the sr102 do you enter its correct access-key - the one that is on the base sticker?

If you haven't changed the default wifi access-key (many don't), and haven't set up any kind of access-congtrol option, then a true reset will simply re-establish the defaults for the wifi service; and nothing will have changed.

If you have changed the default wifi access-key, and/or setup some kind of access-control, then a true router reset will erase those changes "you" have made to the default settings. Such changes/preferred setting will have to be re-entered.

Your actual Sky broadband logon details (which allow you to connect to Sky broadband) and likewise the default " admin / sky " for the setup area will not have change.

But if you changed the default " admin / sky " details (they allow you to access the wifi and other setup areas) then they will have reset to the defaults "a admin / sky ". And that default is what you use to access setup etc. - after a router "reset".

So... what happens when you click on (select) the ("your") Sky router and enter its access-key?

Be sure you're trying to access "your" Sky router; not a neighbour's. I have both Sky and Virgin wifi-routers/access points all around the area where my modest 16 bedrooms, 8 bathrooms, semi detached mansion in its own 10,000 acres - is in SE London/NW Kent. So one has to be sure one is trying to connect to one's own Sky router (hub).

I don't know, ill have to check but its happened on a few sites where i have to put in any bank details so i think it is my wifi connection.i will try your idea trvlr of resetting it. But every time i do that it just comes up with the same wifi name??

If the wifi name" - the SSID - is the one for "your" Sky hub - then that's correct. The SSID is set by default to be the Skyxxx format (as earlier explained). However many people change that SSID for personal reasons... If they do that and ever "reset" the router (via the button on the back - usually) it will default back to the Skyxxx original.

Incidentally does the current problem occur if you use another browser? Not knowing which browser you're using (and noticing your running Linux(?) try using another browser to see if the problem persists.

And also try accessing the sites various (with both browsers) using the ethernet connection (only). When you do this test - temporarily disconnect from your Sky wifi access point - just "turn wifi off" on your computer.

Then repeat with wifi re-enabled; and the ethernet cable/connection disconnected.

I'm not really familiar with the ins/outs of Linux and its browser security options... (I'm on Mac systems at present; although I do have windows various around as well.) But thinking along the lines of Internet Explorer... I'm wondering if there is a setting in the Linux browser that has changed and reduced you "usual" security settings to minimal or even "off"; and if so this "may" be reason for the current situation.

Remember a "reboot" is NOT a "reset". A reboot is simply restarting the router/Sky hub (i.e. power-cycling, switching the router/Sky hub off and then on again after about a minute or so).

It's much as you do when you power up your computer. Nothing changes in terms of its settings.

A "reset" cancels/erases/deletes "any" changes you made to the default setup (as delivered by Sky in this case); and goes back the Sky delivered/default settings. Thus when it comes up after a "reset" (NOT a reboot) it will again show the default Sky SSID; and the access key will be what came with it (and will likely be on a sticker on the base). Naturally if you haven't changed the default SSID then it will be the same as after the "reset" as it was before you did the reset.

Are you able to access other sites apart from those presenting the error message; and which "problem" sites sound like they are sites concerned with banking, credit card accounts etc.?

Without being "too" specific - what sites - or type/kind of sites presents the error message? We don't need the actual account details etc; just a general/safe idea of what it/they is/are. e.g. Barclays, Visa, whatever bank, even Paypal etc...?

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