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Sr. Desktop Support Technician

Washington D.C.

Contracted to Full Time

Mid Level

Great opportunity in Washington D.C. for solid Desktop Support Technician.

Job Responsibilities

Perform duties as Tier 2-3 Overall Technical Support TechnicianConfigure, install and troubleshoot problems with all aspects of PC, laptops and sometimes Apple computer hardware, kiosk stations (touch screens and hardware), network equipment, AV equipment, DVR equipment and monitors.Configure, install and troubleshoot problems with all printers.Configure, install, test and troubleshoot problems with various software applications such as MS Office suite to include email, browsers, databases, Windows OS and Mac OS. Working knowledge of SharePoint and HEAT.Install and test images onto desktops using MDT (Microsoft Deployment Toolkit) technology. Upgrade and test software applications.Provide IT/AV support for various staff and public functions. This includes, setup, installation configuration of equipment, projectors, speakers, mics and cameras. Also included is Wi-Fi installation of temporary antenna systems.Perform routine network administration, establish and maintain network file directories and user accounts.Mentor and train end users on software.Perform duties for asset management and digitization of assetsWork closely with Customer and Team to maintain SLA and high customer satisfactionMonitor work of the team to ensure all tickets are being handled according to the SLA.Make recommendations for overall improvement across the contract.