Popmoney Frequently Asked Questions

Popmoney lets you Pay Other People using either the recipients email address or phone number. You can set up and access Popmoney by logging into Online Banking and choosing Move Money and then Send Money By Email Or Text. Additional FAQs are located within Popmoney inside Online Banking.

What is Popmoney?

Popmoney is an innovative payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current bank account.

What types of accounts can I use to receive a payment?

You can direct your payment to a checking, savings, or money market account.

How does Popmoney work?

Popmoney works in 4 easy steps:

Login to Mechanics Bank. Then select "Move Money,” then select "Send Money By Email Or Text" as your transfer option.

Send Money: provide the email address, mobile phone number or bank account information of the recipient. Then, just tell us from which of your Mechanics Bank accounts to withdraw the funds, how much to send, and when to send the payment.

Notify Recipient: if you sent the money using an email address or mobile phone number, we will notify the recipient via email or text message with instructions on how to deposit the payment. If you sent the payment to a recipient bank account, the money will be directly deposited into the recipient's account.

Deposit Payment: There are two ways to deposit a payment. If the recipient's bank offers Popmoney, the recipient can deposit the payment directly through their online bank service. If the recipient's bank does not offer Popmoney, the recipient can deposit the payment directly into his/her bank account by following the simple steps at www.Popmoney.com.

Will my bank account information be shared?

No. Your bank account information, and the bank account information of your recipient, will always remain confidential. Your recipient will see your first name, last name, the message you wrote for the payment, and your email address or mobile phone number, depending on how you sent the payment.

Why am I asked to verify my email address?

Popmoney enables anyone to send you money using your email address. To ensure you receive these payments, we need you to register and verify your email address. In addition, we’ll inform you when your payment is processed, when your recipient has deposited the payment, and if any changes are made to your Popmoney profile. We will also inform you in the unlikely event that your payment fails.

Why am I asked to provide my mobile phone number and verify it?

Popmoney enables anyone to send you money using your mobile phone number. To ensure you receive these payments, we need you to register and verify your mobile phone number. In addition, for your protection we may send you a text message with a verification code to your mobile phone when you send money.

What are the different ways I can send money to someone?

Popmoney works in 4 easy steps:

Email address: your contact will receive an email message with instructions on how to deposit the payment directly into their bank account.

Mobile phone number: your contact will receive a text message with instructions on how to deposit the payment directly into their bank account. You may want to consider a different option of payment if the recipient cannot receive or pays extra to receive text messages.

Notify Recipient: if you sent the money using an email address or mobile phone number, we will notify the recipient via email or text message with instructions on how to deposit the payment. If you sent the payment to a recipient bank account, the money will be directly deposited into the recipient's account.

Bank account information (routing and account number): the payment will be directly deposited into the contact bank account.

What are the advantages of the different methods to send money?

All methods offer their advantages:

The advantage of sending money to an email address or mobile phone is that there isn't a need for the recipient to provide their bank account information to you. Additionally, the recipient may be able to enroll in automatic deposit, which means payments made to the recipient email address or mobile phone number will be directly deposited into their account.

The advantage of sending money to a bank account is that the funds will be directly deposited into the recipient's bank account; the recipient does not have to take any action to complete the payment. However, the recipient is required to share his/her bank account information with you.

What are the fees associated with the service?

The fees associated with each Popmoney transaction are listed below. Pricing is subject to change. You may also be charged per text message by your wireless provider. Please check your wireless plan before you begin using the service.

There are two delivery speeds and prices (clients may not have immediate access to Express Delivery):

Standard Delivery - 3 Business Days - No charge for the first five (5) transfers each calendar month; $2.00 per transfer thereafter

Your contact will receive the money in 3 business days if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information. Your contact will receive the money within 1 to 3 business days after providing the information.

Express Delivery - Next Day Delivery - $4.00 per transfer

If you are sending the payment to your contact's bank account, your contact will receive the money the next business day.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information by 10 PM Pacific Time to receive the money the next business day.

Should I contact the recipient to inform a payment is coming?

It is not necessary, but is probably a good idea for the first payment to alert your recipient they will be receiving a payment from you through the Popmoney service offered by Mechanics Bank.

Why can't I send money during the weekend or on a holiday?

Popmoney payments are sent through the Automated Clearing House ("ACH") network. ACH transactions are not processed on weekends or federal holidays. Please click the calendar icon within the Popmoney service to view available send dates.

What is the cut-off time to submit a transaction?

The cut-off time for submitting a Standard 3-Business day transaction is 10:00 p.m. PT each Business Day. Standard 3 Business day transactions submitted after 10:00 p.m. PT or on weekends or holidays will be processed on our next Business Day. A Business Day is every calendar day except for Saturdays, Sundays, and bank holidays.

The cut-off time for submitting a Next Day transaction is 5:00 p.m. PT each Business Day. Next Day transactions submitted after 5:00 p.m. PT or on weekends or holidays will be processed on our next Business Day. A Business Day is every calendar day except for Saturdays, Sundays, and bank holidays.

What is the cut-off time to change or delete upcoming transactions?

The cut-off time to change or delete an upcoming Standard 3-Business Day transaction is 10:00 p.m. Pacific Time the previous Business Day prior to the send date.

The cut-off time to change or delete an upcoming Next Day transaction is 5:00 p.m. Pacific Time the Business Day prior to the send date.

When will the funds be available to the recipient?

Popmoney payments are transmitted via the ACH network. Please see the network time schedule in the table below. If you send money to an email address or mobile phone number, the recipient must provide their bank account information before the payment will be deposited. If the recipient has automatic deposit enabled, then the payment will be deposited into their bank account as soon as their bank receives the funds. This may take up to three business days.

What is Standard Delivery?

For payments to a bank account, we will deposit the payment into the contact bank account within 3 Business Days.

For payments to an email address or mobile phone number, we will notify the recipient of the payment on the send date. Contacts with automatic deposit enabled will see the payment in their bank account in 3 business days.

Contacts without automatic deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be deposited into the designated bank account within 1 to 3 business days.

What is a recurring payment plan and how does it work?

A recurring payment plan allows you to repeat a payment based on your specified frequency and duration. To set up a recurring payment plan, schedule a payment as usual, and then select Make this a Recurring Payment. You will be asked how frequently to send this payment and for what duration. To view your scheduled recurring payment plans select "Scheduled Payments." Please note that if a payment of a recurring payment plan falls on a holiday or a weekend, we will send the payment on the prior Business Day.

Why should I include a personal message to the recipient?

A personal message gives the contact the confidence that she/he is receiving the payment from someone they know. It also communicates the purpose of the payment to the contact.

What is the maximum transaction amount I can make via Popmoney?

The maximum daily amount allowed for Popmoney transactions is the current available balance in the source account up to the daily limit listed in your agreement with us, whichever is less. This includes any single transaction or the total amount outstanding or "in process." For additional information, see below:

Can I cancel a payment?

Yes, you may cancel a payment anytime before or on the send date. We will notify your contact if you cancel the payment on the send date.

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