FAQ

Overview

1

What is Cookunity?

So glad you asked! CookUnity delivers delicious and healthy meals to your door (but, we’re so much more than that. We are a cooking community with more than 80 private chefs who cook from scratch, daily. In our kitchen, chefs really run the show, following the dietary preferences of our customers to tailor unique recipes to their diets.

CookUnity main product is our weekly meal service that delivers fresh (never frozen) prepared meals by real chefs. They’re fully cooked so all you have to do is heat ‘em up—each meal is ready to eat in only 3 minutes. So no more worrying about what’s for dinner (or lunch or breakfast). No shopping, no chopping, no cleanup. But also no artificial ingredients, preservatives or added sugars.

You choose a weekly meal plan that fits your needs and schedule, tell us your dietary preferences and tastes. Every week, our community of private chefs will tailor the best meals for you and you can choose your meals, skip deliveries and manage your calendar from the app or website. A la carte ordering is also available in certain zip codes.

We started CookUnity allow busy humans live tastier and healthier lives while being mindful about our communities. So we do all the hard work for you—sourcing high-quality ingredients, making sure each meal you eat is nutrient dense and packed with the good stuff, and expertly cooking your food to order so it tastes fresh and delicious. Having your own personal chef has never been easier.

2

When do we deliver?

We serve dinner from 4 pm to 9:30 pm Sunday to Friday. We also take pre-orders. We are closed on Saturdays.

3

How does CookUnity work?

1. First, you pick your plan.
Choose from 4, 6, 9, or 12 meals per week. You can change up your number of meals with every order if you’d like.

2. Choose your meals
Every week our community of private chefs will cook more than 150 different recipes to choose from.

3. We’ll deliver it fresh, and we are flexible.
We send your weekly meals to your door in a refrigerated box (which is 100% recyclable). Each delivery day you have up to 12 pm to change your meals or skip/reschedule a delivery. Other weekly plans force you to commit one week in advance, but those plans are not created for New Yorkers :)

4. Just heat and eat. Then repeat.
Your meals can be heated in the microwave in 2 minutes or 10 in the oven. You can rate your meals when you’re done so we can keep developing meals you love and chefs keep improving the recipes.

4

What does a typical CookUnity meal look like?

We believe in balance, nutrition, and flavor. CookUnity meals, like our chefs, span a wide variety. Whether your meal consists of tacos or lasagna our goal is to make you feel nourished and satisfied. Every meal includes one entree (one ounce approximately), one side dish, and one sweet small dessert.

5

Can I change my order?

Change is a part of life, and we support that. We will always try to accommodate your requests, just give us a heads up!

6

How will my food arrive?

Your food will arrive packaged and chilled. Our chefs have prepared your meal in the hours before you receive it. We keep it cold to keep the experience as fresh as possible.

The Food

7

How many people does one meal serve?

Each CookUnity meal serves one. So, if you’re feeding four people, you’d need to order four meals. If you're ordering for multiple people, we encourage you to try different options to share "family style".

8

Is CookUnity food considered healthy?

Your health is very important to us! We source organic, mind our sodium levels, and keep the butter use low (no salted butter or salted chicken stock). Most of our dishes feature one predominant superfood, packed with vitamins and antioxidants. And, CookUnity dishes will never be deep fried. Most frequently, we use olive oil. Other oils used on occasion are sesame, coconut, and peanut.

9

Are your ingredients organic?

We source organic whenever we can. Most of our ingredients are either local, organic, or comes from a farm that is committed to sustainability. Some of our ingredients are brought directly from our chef’s private gardens in the Hudson Valley. Talk about local sourcing!

10

How do I know what am I eating?

We list all ingredients in your CookUnity meal, so if allergies are a concern for you, all the information you need is there. We also note whether your dish is gluten, nut, or dairy free when applicable.

11

Can I freeze the CookUnity meals?

You can. However, CookUnity Meals’ fresh ingredients are at their best and most delicious when stored in the fridge. If you aren’t able to finish them before their “Enjoy Before” date, you can freeze them before that date hits. You’ll just need to thaw them completely in the fridge before cooking.

Preparing the meals

12

How do I get my food ready?

We deliver our meals chilled so your food is ready when you are. Each meal comes with a card containing simple heating instructions. We’re talking fork to mouth in under 5 minutes.

13

Do i need to commit to more than one order?

Nope! Try us out and see what you think, we’re pretty sure you’ll love the feeling of having your own personal chef. You can subscribe to our weekly meal plans or just order a la carte. If for any reason, you are unsatisfied with your CookUnity experience, please let us know. We are here to listen, improve, and provide the best experience possible.

The ordering process

14

Do I get to choose my meals?

That's up to you! We will suggest every week the best selection for you and you can always change it if you like. We update our menu weekly and we offer dozens of dinner options for you to choose from. We curate your order from a supply of a unique variety or artisanal crafted meals cooked by our community freelance talented chefs, according to your preferences. You can edit your order in your profile page before 12 pm on delivery day.

15

What should I know before I order?

Signing up is super easy, but here are 5 things that’ll help you maximize your CookUnity experience.

1. Once you sign up for your subscription, you’ll get a weekly delivery of your chosen meals unless you choose to skip a week or cancel your subscription.

2. You’re in control of your subscription. You can make decisions about deliveries up to 2 weeks in advance.

3. It’s easy to skip a week at any time. Going out of town? No problem. It just takes the click of a button to skip a week (or 2!).

4. We’ll always send you a weekly email reminder and then a daily SMS with the deadline to make any changes to your next order. Since we already figured out the logistics, we will give you up to 12 pm the same day to make changes.

5. We use the preferences you choose when you sign up as a starting point for your future orders (you can always update your preferences). Since we cook more than 150 different recipes and add new meals every week and sometimes phase out meals, make sure to review your order so every week is personalized to your needs.

16

Do I have to order every week?

Nope, you’re in control of your subscription. Any time you don't want to receive meals, you can skip a delivery (up to 4 a time) or pause your subscription.

17

Can I make changes after my deadline?

Before your deadline has passed, you’ll be able to see a “Choose meals” button,letting you know you can still make changes.
After your deadline has passed, you’ll see your order’s current status instead. Once your meals are shown as being prepared or shipped, you’ve been charged for your order and it’s processing in our system. At that point, you won’t be able to make any more changes for that week.
If you’re having an issue, feel free to reach out to us as soon as you can.

18

Can I change my order?

Change is a part of life, and we support that. We will always try to accommodate your requests, just give us a heads up!

19

Is your method of payment secure?

Yes. All Cookunity payments are powered by Stripe. Thousands of small and large companies use Stripe to power commerce for their business. For more info go to stripe.com.

20

Do you serve offices?

Absolutely! We're currently piloting a corporate program and looking for for offices to take part. If you're interested in trying CookUnity in your workplace, reach out to us at support@cookunity.com

Reviews and comments

21

What if I’m not happy with my delivery?

It’s really important to us that you have an amazing CookUnity experience. If you’re not happy or run into an issue, you contact a member of our Customer Care team through our live chat or email with questions or complaints every day from 7 AM to 10 PM EST. We’ll make it right.

22

How do I rate and comment on the meal I ordered?

Next time you sign in to your CookUnity account you will see a reminder to rate your most recent meal. Let us know how it went! How did it taste? Was it delivered on time? How was the presentation? You can also rate your meals later by visiting "My Transactions". We’ll occasionally email you to check in on behalf of our chefs, because they love to know how you feel about their food!

23

How do I contact you?

Don’t hesitate to reach out to us with any questions or feedback.We’d love to hear from you! Email us at support@cookunity.us, chat with us on our website or call us at 1 888.221.8187.

DINNER IS BETTER WHEN WE ENJOY IT TOGETHER

Every day brings an opportunity to connect with loved ones while enjoying delicious, homemade food.

welcome Brooke AlpertM.S., R.D., C.D.N.

Brooke received her Masters of Science at New York University and completed her dietetic training at Mt. Sinai Hospital in affiliation with NYU. She is the founder of B Nutritious, a private nutrition counseling and consulting firm located on the Upper East Side.

She will work with our artisan chefs community creating even healthier, tastier, more balanced and conscious meals for you to enjoy.