FAQs

All

How do I create a new job?

First, you must log in to your account. From anywhere on the BMC website, you can click on “My Account” near the top of the page. You may be asked to verify your login information if it has been a while since you last signed in. In the “My Account” tab, find a box titled “Manage Jobs” (noted by a house icon). Click “Add a new job.” You will then be directed to a form requesting important information about your project. When you are finished, click “Save Job.”

How do I assign a job to my order?

If you have more than one existing job and would like to assign a specific one to your current order, you can click on “Assign Job,” which can be found near the top of any page on the BMC website (next to the title of your currently assigned job, right underneath the top menu). A box will pop up with a list of all your saved jobs. Click the job you wish to assign (the job should then be highlighted). Click “Assign Job.”

Why is my job defaulting to needing a PO?

This is set by your account administrator. If a PO should not be required, please contact your account administrator.

Job PO FAQ

First, you must log in to your account. From anywhere on the BMC website, you can click on “My Account” near the top of the page. You may be asked to verify your login information if it has been a while since you last signed in.

Can I use multiple credit cards on one order?

No, you do not have that capability on the web to use multiple cards on one order. This capability is only available at store locations. If you need to use multiple cards then you will need create multiple orders.

I forgot my login to Billtrust.

You can visit the Billtrust site and select “Forgot Your Password” link.

Is the site available 24/7?

The site goes down for maintenance at 3am EST and is expected to remain in maintenance mode for sixty minutes. At this time you will still be able to view the site; however it will not be possible to place an order. You can still add items to your cart and you will not lose any items already placed in your shopping cart.

Will my email be used for marketing purposes?

Yes. BMC will occasionally send you marketing emails. If you do not wish to receive this type of communication please click on the “Opt Out” request at the bottom of your email. Your email address will never be redistributed.

How do I add users to my company profile?

Click the “My Account” link at the top of any page on the BMC website. Go into the “Administrator” tab. There is a “Manage Users” box which contains an “Add new users” link. Click this link and fill in any necessary information to finish.

How do I delete users from my company profile?

You cannot delete users from your company profile; however you may “disable” users. This will prevent them from having any access to your account. In the “Administrator” tab (accessed via the “My Account” link at the top of the page), click the “Edit or disable users” link in the “Manage Users” box. Select the user whose permissions you wish to change and follow instructions to finish.

How is the password set for shoppers I set up?

There will be an email that goes to the admin, shopper, and/or anyone that sets up an account on the web through the Call Center with the subject “Forgotten Password.” This is because you DO NOT set up a password on the phone; you must click the link and set your own up. If you forget your password and can’t reset, please contact the Call Center and a BMC associate can reset the password. You must have a valid PIN and Security Question.

Sales and Use Tax Disclaimer

BMC Stock Holdings, Inc. and its subsidiaries are not required to collect sales tax* from the states listed below. However, your purchase could be subject to your state's use tax laws which may require you to remit this tax directly to the tax authority. This purchase is not tax exempt merely because the transaction is executed over the Internet or through a catalog or other remote means. Please check with your state's website or tax regulations for further instructions in reporting any required use taxes.

*Alaska, Delaware, Montana, New Hampshire, and Oregon have No Sales and Use Tax, but some localities have a Sales and Use Tax and you should check your state’s website or tax regulations for further instructions in reporting any required use taxes.

How can I contact Customer Service?

You can contact us 24 hours a day using websupport@buildwithbmc.com; we are committed to responding within 24 hours. You can also call us at 1-844-487-8625 Monday through Friday from 7am - 8pm EST.