Frequently asked questions

Shopping in the AstroShop - Step by Step

Shopping in the AstroShop is secure and straightforward.
You will be led through the ordering process step by step. Take some
time to read the instructions on the pages carefully. The little icons
contain help texts for the respective elements.

Basically, the following steps are necessary for purchasing a horoscope:

Choose your article in the AstroShop

Enter birth data or select data from your list

Enter your address

Select a payment method

Follow the payment process (for payment by credit card)

If you have purchased anything in the AstroShop before or if you have
created a registered user profile for the Free Horoscopes, your data
(address, birth data etc.) should still be stored on www.astro.com.
We do not store your full credit card information which is always
forwarded directly to the bank which processes your request (Astrodienst
only stores part of your credit card information in order to be able
to identify the card in case any problems should arise). Sensitive
data are transferred via secure connection (ssh). This procedure allows
us to ensure maximum security.

If you wish to get an overview over the complete procedure before
you start shopping, you may read the explanations below.

1. Choose a Horoscope

All purchasable items are described in the AstroShop where
you can also read all relevant details about a product as well
as sample horoscopes. Having informed yourself and decided
on a horoscope, please click on the link "Order it"

2. Enter Details

If you have never entered any birth data at astro.com, this
is what you have to do here (step 3).

If you have visited astro.com before and have created a
registered user profile, your data are likely to be still stored.
In order to get to the registration and login page, please
use the link My Astro at
the top of the page.

If you are logged into your profile, you can see your list
of birth data. Select a person from your list or click on "Add
a New Person".

3. Enter Birth Data

All horoscope interpretations at Astrodienst require exact
birth data. Enter these in the form and click on "Continue".
If you have created a chart on astro.com before, your birth
data are likely to be still stored. Log into your profile (Menu:
My Astro).

4. Article Details

Would you like to receive the horoscope online as a PDF file
without shipping costs, or do you wish to order a printed and
bound copy? This is the place to change the delivery options.

You can also enter the number for a coupon or gift certificate.
It will be deducted from the sum total automatically.

Then click on the button "Put into shopping cart".

5. Shopping Cart

You now see a list of the items in your shopping cart. If
you have entered your address before, it will also be shown
(in this case step 6 is skipped).

At this stage, please check again, if you have chosen the
horoscope and delivery type you wish, and if the birth data
are correct. Then click on "Continue to checkout".

6. Address

To be able to process your order, we need your address and
some other data. These will be stored in a profile which you
can access at any time via the "My Astro" menu. Purchased
E-Horoscopes can be accessed in this profile.

With your e-mail address and a password of your own choice,
you can access your data from any computer with an internet
connection.

7. Payment Method

Choose your payment method. If you select "Credit Card",
please note that your credit card details will not be requested
until the end of the ordering process.

Payment by invoice is only possible in Switzerland, Germany
and Austria.

Payment by PayPal is not possible in Switzerland.

If you have a gift certificate, you can enter the number
here.

Click on "Continue"

8. Checkout

Check your order once more. If everything is correct, click
on "Place your order".

Credit card details will be asked for directly after
this step.

For orders by invoice, steps no. 9 and 10 are skipped.

9. Credit Card

Enter your card type and number, the name on the credit card,
the expiry date and the 3-digit security code (on the back
of your credit card).

The complete transaction will be processed via secure internet
connection (ssh). Astrodienst does not gain access to your
full credit card ifnormation. The complete data are only transmitted
to the processing bank.

If, despite all security measures, you do not wish to communicate
your credit card information online, please click on the link
below the "Continue" button ("... by fax or
postal mail ..."). The instructions for this method are
given on the following page.

10. Processing of Credit Card Data

If you pay by credit card, the next
step depends on your type of card. At this stage you will
be connected directly to your credit card company; Astrodienst
has no access to or influence on this transaction. Consequently,
we are unable to give you any instructions on this step.
Please follow the instructions given by your credit card
company.

After payment is completed, you will be redirected to the
Astrodienst shop, where you will receive a confirmation of
your order.

11. Order Confirmation

After a successful order, you will receive a confirmation
from the AstroShop as well as an e-mail to your e-mail address.

If you have purchased an E-Horoscope, you will find a link
on the confirmation page to gain access to your horoscope.

For orders by invoice, access to E-Horoscopes will only be
granted after payment is completed.

You can access all E-Horoscopes from your "My Astro" profile.

12. Problems

Should you meet any problems with your order and be unable
to find an answer in the FAQ,
please contact our order
department:order@astro.ch, Tel.
+41-44-392 18 18
(Mo- Fr, 9h-12h, 14 h-17h, Swiss local time)

13. Complaints

Despite all the care we take, we do occasionally make mistakes,
as do our customers. In such a case, please do not return the
item in question (unless we ask you to do so). A data error
can usually be tracked in our files. A computer error can be
looked into using a copy of "datasheet" in the horoscope.

If the error has occurred during processing within our company,
we will of course send you the corrected version free of charge.
If the error can be traced to the person ordering, we will
send a corrected version at 25% of the original price plus
shipping costs.

Errors in telephone orders are accounted for by the customer,
if the data given for the product are identical with those
we have noted. If this is too high a risk for you, please order
via internet, fax or mail.

A later cancellation of an order which has already been
processed is not possible. Should you find that you have ordered
something you don't want after all, we will not refund. Please
do consult the sample texts and inform yourself before you
order.

As one of the largest astrology portals WWW.ASTRO.COM offers a lot of free features on the subject. With high-quality horoscope interpretations by the world's leading astrologers Liz Greene, Robert Hand and other authors, many free horoscopes and extensive information on astrology for beginners and professionals, www.astro.com is the first address for astrology on the web.