This service features the standard Avatar, with standard pre-recorded video interaction. The button is always visible.

STANDARDCommunication en ligne seulement

This service does not include the Avatar function but provides a push button that – when pushed - will establish a live video connection with one of your agents. You can design your own push button (shape, color, message, logo, photo, etc…). We will send you a short html script which will allow you to embed that button in your website (on as many landing pages as you deem fit). When the Agent sets his/her status to ‘available’ in his/her cloud-user interface, then the website button will appear. When the agent is not available or busy in a call, then the push button will not be visible. As result, the website visitor will never push a button when no one is available. This maximizes the user experience.

ADVANCED
Avatar&Communication en ligne

Includes both the Avatar AND the live video connection functions, combined in one single website service. This way, your website visitors will always find the website hospitality you want to offer them. The combination of both technologies helps to convert, to sell and to service better.

SUPREMESur mesure

This includes the ADVANCED features but it goes a lot further in terms of customization and integration with your existing databases and ICT systems. The processes are tailor-made to fit exactly with your business requirements. This top-of-the-line service will not only save costs (we recommend 80% automatic Avatar interaction and 20% live human interaction) but it will also boost your level of service, maximize your conversion rate and help to sell more. Our business analysts can assist you in designing the new businesses processes, which will be designed ‘from the perspective and through the eyes’ of your website visitor and customers. This leads to the ultimate user experience.

1. Connexion vidéo LIVE avec une personne distante ( 'agent')

Durant la connexion vidéo en direct:

Communication Vidéo - Audio - Chat texte

It is possible to communicate using text chat, audio or video.And of course a combination of the three.

Transfert de documents (entre agent et utilisateur)

The agent and the website visitor have the ability to send documents to each other, during the session. This can be a pdf or any other format (which is not too large in size).

Partage de bureau par agent

Collaboration de données par agent (contenu du serveur cloud)

Collaboration de données par agent (contenu du serveur cloud)

The Agent can show content residing on the cloud server, such as video clips, animations, documents, presentations, etc…

Acheminement dynamique et automatique vers l'agent le plus approprié

2. AVATAR

The AVATAR is a clever combination of pre-recorded video content and pre-programmed transactional processes which interact fully automatically with the website visitor. The intelligent Avatar can take over some of the functions and tasks of a co-worker. The Avatar looks and feels like a real person and is not a digital avatar. We call it the 'human avatar'.

The Avatar explains the website visitor how to use the system and what the technical requirements are for best user experience and highest quality.

Avatar
qui accueille le visiteur et donne des explications

The Avatar welcomes the website visitor to the website and explains what the system can do for the visitor.

Avatar offrant à l'utilisateur de laisser coordonnées et message

The AVATAR offers fill-in boxes for the user and asks to leave contact details . This helps to capture the contact details of the website visitors and enables contacting them later.

Avatar envoie un e-mail pour informer une personne

The Avatar can be programmed to send an e-mail to a person or persons of your choice. In that e-mail, the identity of the website visitor is shown, together with any message he or she may have left.

Avatar
ransférant l'appel à un agent en direct

The Avatar establishes a live video connection with a real person ('agent') in a remote location. This can be programmed to take place at the timing of your choice.

Avatar remerciant le visiteur pour de sa visite

The Avatar says goodbye to the website visitor and thanks for the interest shown.

Avatar prenant un message lorsque l'agent n'est pas disponible

When the website visitor wished to be connected with a live person, but nobody is available at that time, to take the call, then the Avatar will inform the visitor and request to leave contact details and a message. The Avatar informs the absent agent (and anyone else you want to be informed) by e-mail and explains to the website visitor that he/she will be contacted soon.

PERSONNALISATION

Avatar
avec autres langues / additionnelles

It is possible to add new Avatar video recordings featuring additional languages. You need the provide the texts, and we will do the rest.

Avatar
dans les processus / programmes personnalisés

The system is flexibly programmable. The system-process you want to deploy and and the user experience you want to achieve, can be customized to fit your own business requirements.

Avatar
avec fond personnalisé / Logo

You can add your own designed background behind the standard Avatar and you can show your logo or other branded visuals. This will enable you to customized the video window to match your house-style and website look-and-feel.

Avatar
avec des boutons-poussoirs sur mesure

You can design your own pushbuttons (colors, shape, texts, etc..) to better suit your house-style and to match the look and feel of your website.

Avatar vous ressemblant (différent de l' Avatar standard)

You can choose to use your own actor/actress for the Avatar functions. We can do the video recording for you. But it is also possible to shoot/edit the video clips yourself and we will integrate them for you, as your own personal avatar.We can provide detailed instructions and recommendations to achieve the best possible quality and user experience.

3. RAPPORTS

The cloud-based ‘Manager’ enables you to extract .csv raw reports. You can import this data into your own Excell spreadsheets to build your own reports and graphs. This enables you to keep track of how the users use the tool and the statistical data provides you with the information to better streamline your processes and maximize user experience.

4. INTÉGRATION AVEC VOS TIC / BASES DE DONNÉES / PROCESS

Our team can work – in collaboration with your ICT staff – on integration with existing databases and ICT systems. This makes it possible to show up-to-date and relevant information to website visitors and to capture any information they may enter, to process it further in your ICT systems. This can add a lot of value to your customers and website visitors, because the Avatar will now be in a position to show accurate information to website users and to interact accordingly, just like a real person would do.