Frequently Asked Questions (FAQs)

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Trial

Yes. You can request a free trial of the Simpleware software suite. Please visit our Trial Page to register for the trial.

2. Do you have any tutorials to learn how to use this trial version?

Yes. We offer tutorials with the trial. The tutorials are a step-by-step guide of examples which will help you getting started using Simpleware software. The data used in these tutorials (as well as the tutorial itself) will be installed with the software.

Technical

1. What technical support does Simpleware offer its users?

We provide maintenance and technical support to users so long as you have a supported software license. We have a dedicated team of application engineers to respond rapidly to your questions.

2. What operating system platforms are supported? Is there a version that runs on Mac or Linux?

Our applications are currently running only on Windows operating system.

3. What are the minimum technical requirements for installing Simpleware?

Please note that only Simpleware ScanIP Medical has clearance for use as a medical device.

The general version of Simpleware ScanIP is intended only for research purposes. It is intended to be used for visualization, analysis and model generation of a variety of imaging formats, including for biomedical research. However, this version must not be used, and is not intended to be used, for any medical or clinical purpose whatsoever.

Services

1. What services do you provide to customers?

We provide complete services for 3D model generation, animation creation, and other services. See our Services pages for more details.

2. How much do you charge for service contracts?

We will assess each model on a case by case basis. Simply contact us at simpleware@synopsys.com, and we will set up a secure FTP site to upload your data. You can specify your exact requirements. For example, mesh density and local refinement, boundary conditions, node sets, boundary layers, material properties and more.

3. I do not have image data, do you provide imaging services as well?

Yes. We have MRI, CT and MicroCT imaging facilities to provide bespoke scans. In addition, we have a bank of image data available. Simply contact us at simpleware@synopsys.com for further details.

Pricing/Licensing

1. What licensing options are available?

We provide different licenses for commercial and non-commercial use as well as teaching packages. Please visit the How to Buy Page for further details.

2. Do you have academic/research prices?

Yes. We have different pricing options for commercial and non-commercial use. For a quotation, please simply contact us at simpleware@synopsys.com. One of our representatives will get in touch to discuss your requirements.

3. How do I find my computer’s HostID?

The computer HostID (or mac address) is a unique identifier for your computer, all licenses (including trial licenses) are linked to a HostID. You can access your HostID by running the getmac command from the command prompt on windows. Please follow the steps below explaining the process:

Press the [Windows] + [R] keys. The “Run” window appears

Type “cmd” and click “OK”. A command line window appears

Type “getmac” and press [Enter]

Highlight HostID information by using the mouse cursor and holding down the left mouse button. If more than one HostID is listed, select the first one.

Only highlight the characters that make up the HostID, in the window this is labeled as Physical Address, for example D4-81-D7-27-C5-CA

Press [Enter] (or [Ctrl]+[C]) to copy to the clipboard.

Paste ([Ctrl]+[V]) the information into the "HostID" field.

Citing Simpleware

How should I cite Simpleware software in publications and presentations?

If you are using Simpleware software in a publication or abstract, the recommended citation style is as follows:

Examples when referring to image processing and the software in general:

"CT images of the cardiovascular system of a 64-year old male patient were obtained for image processing, segmentation and model reconstruction in Synopsys’ Simpleware™ ScanIP, with the Simpleware CAD module used for positioning of the CAD geometry and the Simpleware FE module used for volumetric CFD mesh generation."

Events

2. As a current user I would like to arrange training - how do I arrange this?

The Software comes with a set of tutorials and data which should get you up and running in no time. Should you wish to arrange a personalized training session, please feel free to contact our Support Team. We can provide interactive training sessions at our offices in Exeter, at your premises or over the web using WebEx®.

3. When is your next webinar?

Please visit our Webinar Page for further details on upcoming webinars. We also have webinars-on-demand on available on the Simpleware Forum.