Securus Christmas Visitation Saved Our Family

January 17, 2017 / dwarfs / 0 Comments

We were quite literally at the end of our rope when you had our first call with Securus, and it was over Christmastime. We were in a bind as our family was split up between the jail and home. I wanted to see my mom for the holidays, and no one made it out the jail. We started a Securus call, and our lives changed. This article explains how we altered our lives with one call from Securus, how they helped us set up an account and speak to my mom often.

#1: Mom Was Far Away

Mom was in a jail that no one could visit, and it was hard to see her at any other time than a video call. Video calls were not an option we knew about, and we found out about Securus and their video network. The videos created by the network are solid, and we see each other easily. The video is easy to use, and we all stay on the calls through our phones and tablets.

#2: The App Makes A Difference

We have an app that makes quite a difference in our lives, and we connect to Securus with on tap of the screen. We have the app on all our devices because it is easier to use, and I have set up calls for members for the family while we all stand around one phone or tablet. I taught my cousin how to use the app on her phone, and she loves to talk to my mom now.

#3: The Customer Service

I called to set up my service, and I asked the person on the other end of the phone how to manage my account from my computer. I learned many things about my account, and I have an account today that was started with the first person I talked to. I have sent many people in the family over to receive help with their accounts, and I am pleased with the way their company looks after us. I feel welcome and respected at all times with Securus.

Securus began with a promise to offer video calls that cannot be breached, and they bring the video calls to more jails around the country every day. There is no greater service to families this holiday season than what we see when we call with Securus. I appreciate their app, their commitment to our family and their video quality.