ST. LOUIS (KMOV.com) -- At least seven dialysis patients were rushed to local hospitals after contaminated water was used in their treatments.

News 4 spoke with family members of one of those patients who is now in intensive care at Missouri Baptist Hospital.

“I was in total shock!” said Andrea Dorsey whose sister, 67-year-old Shirley Wade was taken to the hospital. “How could that happen at a facility where they’re very, should be professionally staffed?”

What’s frustrating the family further is the fact the facility where this happened, U.S. Renal Care, isn’t giving them any answers.

“I’m just really upset,” Dorsey said. “I really feel for her because yesterday when I saw her she was in a lot of pain.”

Wade isn’t alone in her suffering. At least seven dialysis patients between the ages of 65 and 95 started feeling uncomfortable Monday during their treatments and were transported to area hospitals.

Dorsey says one of the nurses caring for her sister said some type of disenfectant got into the water.

“We brought her here from from Atlanta to get better treatment for her and now this is what happens,” she said. “I’m kind of wishing maybe we had left her there.”

U.S. Renal Care is located inside Cedars, a senior living facility. The statement from the facility’s legal counsel did not help to assuage concerns from family members or shed light on how the mistake happened.

“The cedars deeply regrets that anybody was hurt or suffered any kind of physical problem as a result of what occurred in the dialysis center,” said attorney Mark Rubin.

Calls from family members as well as News 4 to U.S. Renal Care went unanswered Tuesday.

“It’s just really crazy because again no cooperation from anyone and I hate to see my sister in that position too, as we can’t even tell her what happened,” Dorsey said. “We don’t know, and it’s sad.”

U.S. Renal Care did release a written statement saying what happened but not why or how. News four will continue asking questions and will stay on top of this story.