BLUE BUSINESS MEDIA

KARIERA

CRM implementation specialist

CRM implementation specialist

I’m a natural born influencer!

I’m a catalyst of marketing innovation and as such I’m responsible for the installation, configuration, and support of our CRM software. I apply proven communication and problem-solving skills to guide and assist the different users of the system. Together we are evolving to the next generation of the conference business!

Within the digital marketing department I’m the expert and innovative motor behind the development of contact data and our (digital) communication tools:

I lead, develop and execute the design and implementation of a CRM based client segmentation system and build solid recommendations for various marketing strategies. (direct mail, email, digital, tele-communication etc.)

Together with the Marketing Communication team I develop, test and implement traditional and non-traditional methods of attracting and retaining clients.

Purpose

Each morning we wake up with the idea of bringing people together to grow;

We energize everyone we come into contact with to connect.

We connect people to knowledge, other valuable people and above all to unknown possibilities.

We inspire people to act, to make a difference, to their business, the people they work with and above all to themselves! Each day we enjoy making it increasingly viable for people to meet, share and accelerate!

You are part of the Digital Marketing department playing an important role in our business

The department is the innovative brain of our business, allowing others to grow their performance;

We energize our staff to fully utilize the tools we have available.

We don’t work for ourselves or in isolation. We intensively collaborate with any staff member using the tools we have available for them.

We inspire our staff to act, we transform our passion for solutions into a passion for them!

Your role inside the Digital Marketing department is a vital role in our organization

We are evolving to the next generation of the conference business and you play an important role into that evolution;

You will energize and inspire our teams to enthusiastically use our CRM system and communication tools.

You will connect our teams to the data and provide actionable insights on the data.

You will inspire our teams to act , becoming increasingly customer focused and relevant with their targeted communication.

Our values and your role in realizing those values;

We believe in the principle of “High Trust, Low Tolerance”

We trust our people with a lot of freedom within clear set boundaries. We expect you to be a self-starter, owning and managing the day-to-day activities by yourself. You work collaboratively with multiple teams/roles without the need to be closely supervised. At the same time you comply to a limited set of clearly formulated rules and objectives.

We believe in what we do

We know why we exist and the purpose we serve. We will never compromise on that purpose. As CRM specialist you will strongly contribute to a process in which our communication is at all times perceived as a value added service!

What counts for the people we bring together, counts for ourselves!

We bring people together to grow and your role is to grow our staff by;

Providing access to qualified data, allowing them to develop, maintain and share the data and information in a responsible, purposeful and relevant way.

Constantly educating our staff on how to intelligently utilize the system and data.

Energize our staff to experiment, learn and share findings within the teams, while protecting them from making serious targeting/communication mistakes.

Only if you feel strongly connected to what you read; please read the full Position Description!

Transform end-user needs into technical and functional requirements ensuring that all relevant needs are covered in the system.

Formulate and conduct training sessions and teaching materials for propagating CRM knowledge throughout the organization.

Enthusiastically champion CRM concepts and examples of success to all people in the business, energizing people to utilize the data and systems even better.

Measure of Success (Goals):

Technology: The level of technical implementation of the new CRM system including a successful data migration, becoming 100% independent from the old systems and tools.

Application: The level at which the tools and system are utilized inside the business by the different departments, also measured by the increased levels of effectiveness and efficiencies of the marketing and sales processes.

People/collaboration: The level at which the users of the new system are embracing the new system.

Type of leader:

You are not a leader in the sense of managing lots of subordinates.

However you are still an important leader inside the business; formally you oversee the proper usage of the CRM system and especially the data, setting clear directions and guidelines for the users. Informally you have the ability to positively influence the behavior of all users of the system and data, energizing and inspiring them to be more efficient and effective.

You base your informal leadership on the use of expert power. Others seek you out for knowledge and skills that no one else in the organization possesses.

Personality:

You are a unique combination of a technology and people-person.

You are an efficient, energetic, self-confident, strong-willed and inspiring individual.

Your attitude, you;

Like to generate ideas and possibilities

Enjoy communicating your ideas to leaders, other experts and users

Are driven to create order and structure, with keen attention to detail

Have very high standards of performance, and you apply those standards to yourself

Don’t need to be motivated by anybody; you are highly self-motivated and directed

Like to be creative, ingenious, innovative, and resourceful

Required competencies

Proven experience in the implementation, development and maintenance of CRM systems

Project management skills

Strong internal customer-service orientation with influential and inspirational abilities turning complicated technology into a pleasant experience for the users

Applying for a job has never been more simple;
For the first phase no preparation is necessary. We don’t want you to make any effort to put anything in place. No CV or application letter required! Just drop your name, the position you are interested in and your telephone number by e-mail to Pawel.Tokarczyk@bluebusinessmedia.com, (PA to Managing Director) and within 24 hours we will contact you to set an appointment for a first 15 minute chemistry check by telephone. There is no need for any preparation for this call!
This does not mean that the recruitment process will be simple!
We are looking for great “matches” and we will put a serious effort to identify, together with you, if;

You are potentially one of us; a person who wakes up each morning with the idea of bringing people together to grow

Your personality fits within the unique culture of our business

Your skills and experience truly add new value to our business and the people you are going to manage

We are extremely selective and we expect you to be the same!
We believe that people should do the things they really like and that each working day should bring joy to life. Therefore we will review your candidacy through your eyes too. We will look at how we can contribute to you, how you can contribute to us and how you can become part of our enthusiastic team, evolving to the next generation of the conference business.
Both you and we need to be sure that this is going to work out to the benefit of all stakeholders involved!