How Big Data & Machine Learning Are Transforming ITSM

As we move into a new era of ITSM computing, new big data and machine learning tools and methodologies are being developed to support IT staff by intelligently extracting insights and making predictions from the enormous amounts of data accumulated from the organization. According to Gartner, I&O leaders must take a comprehensive approach to incorporate advanced big data and machine learning technologies into their organizations or risk becoming irrelevant. But what exactly is big data and machine learning all about? How can you introduce these concepts into your existing Service Desk?

Join USF’s distinguished Computer Science and Engineering Professor Lawrence Hall and SunView Software’s VP of Marketing and Product Strategy John Prestridge as they break down the fundamentals of big data and machine learning and provide real-world examples of the impact the technologies will have on ITSM.

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