Terms & Conditions

In order to secure your booking, you will have to provide valid credit card details.

In accordance with Liquor Control and Licensing Act, open alcohol is not permitted in the limousine.

If the customer is found drinking, he/she will be liable for any fines and damages.

No smoking or use of any illegal drugs inside the limousine. If anyone is found smoking or if any illegal drugs are used or found in the limousine, the contract will terminate immediately and no refund will be issued.

Zero tolerance for foul language and comments.

Food and gum are not permitted in the limousine.

Clients are responsible for items left in the limousine.

Charges for any vehicle damage will include replacement, labour and time costs.

Don’t play with electronic devices; don’t swing out through the windows and emergency exit. This is for your and the driver’s safety.

If the vehicle booked is not available due to circumstances beyond control including but not limited to any mechanical failure, weather problems or any other situation that prevents us from sending the booked vehicle, East West Limousine reserves the right to substitute a vehicle of equal type and value. If the company does not have a vehicle of equal type and value, the company then reserves the right to subcontract the trip out to another company so that the customer’s needs are met exceptionally.

Any changes to the booking must be made with the office not the driver. Any changes made with the driver are not guaranteed & the office will stick to the original terms as agreed to at time of the booking.

If you need to change the time, please notify the office by email or phone. A minimum of 2 hours notice is required in case of timing changes.

All cancellations are required 48 hours prior to the trip or the full price will be charged. The customer agrees to pay the entire contract price if the cancellation policy is not followed.

Policies:

For weddings & graduations, a deposit of 25% is required at the time of booking.

Cancellations are accepted by email only.

For weddings & graduations, cancellations are required 2 weeks prior to the event date. Otherwise, the deposit will be non-refundable.

For other packages like hourly trips and point to point transfers, cancellations are required 48 hours prior to the trip date. Late cancellations will be charged equal to 50% value of thetrip.

If you fail to cancel by the prescribed time frames described above, you will be charged in full for the booking.