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EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Re: COMPLAINT AGAINST EBAY

ZEIG37,I was screwed by FEDEX that ruined a rare CORD part.It was insured and what is the fee e-bay put on the shipping for?Then paypal screws you some more so as far as I an concerned it's over for me and e-bay and paypal. guess what I pain FEDEX never pays a claim and E-BAY is no help DISAPOINTED EX -EBAYER

Re: COMPLAINT AGAINST EBAY

It's ridiculous how 4 negative comments and 116 positive comments in a 12 month period can cause my account to be enabled from selling for life. I could understand being suspended for a short period of time but come on this is absolutely insane. especially because one buyer left negative feedback after his money was returned promptly. the last two negative feed backs were left on the same day by the same person and it was the exact same comment. there is only 1 negative feedback that I can comprehend witch is of the item not being packaged properly. at this point I will never buy anything on this site again, this was part of my income, and because of this I am forever band from selling on this site. in today's economy this site can really help people out but not if you get 4 negative comments because eBay has a lot of money and doesn't care about about the people trying to make ends meat in this economy.

Re: COMPLAINT AGAINST EBAY

I noticed on my eBay invoice today that eBay charges a fee on the final value of shipping--even if you don't use eBay's shipping mechanisms. I find this AGREGIOUS and will never use eBay again. Talk about nickeled and dimed. Not cool.

Re: COMPLAINT AGAINST EBAY

Hi, Not exactly related to your post but as a buyer who just got screwed over by eBay I have a story to tell from the other side. I purchased some LED diodes from a supplier in Hong Kong. The diodes arrived but were not as advertised on the buy-it-now auction. I attempted to negotiate with the Chinese supplier but the best I could get out of him was to box up the diodes in several batches. He would then run several auctions and send me the money for each when he got paid (only from China....). I then sought relief from the "eBay buyer protection" and got screwed again. Ebay agreed that what I got was not what I ordered, but to get my money back I have to return the bad parts to Hong Kong with tracking. Here is where it gets really really stupid. The auction cost me $102. As I have since discovered, this buyer has his shipping paid for by the Chinese government. My CHEAPEST COST to ship it back to Hong Kong with tracking would be $107.90. EBay tells me that they can do nothing because their rules state to receive my money back I have to return parts to the seller whether it was a fraudulent sale or not. So their solution is that I pay more than the entire auction to send back the parts. The seller would get back his parts to sell again. He is out no money for shipping, and I get hosed by the seller and eBay both. EBay tells me am out of luck till I fork over another hundred dollars to get back a net of nearly nothing of my original $102 expense. I do not know who I hate more at this time. The thief in Hong Kong or the rich eBay brass who are getting richer helping this guy rip me off. Oh did I mention that the seller is still on eBay and still has some fraudulent auctions going?..And eBay is doing nothing about it....excpet making more money off of it.

Re: COMPLAINT AGAINST EBAY

Ebay stores beware as my ebay store selling remanufactured compressors has been suspended because of poor performance which is impossible to maintain because of a multiple number of reasons causing cumtomer complaints. Of which are legitimate complaints but only one percent valid or our fault. This store cost thousands of dollare to set up and a $6000.00 dollar inventory required by ebay.The response we received from a ebay agent was they were looking at stores selling used or remanufactured auto parts that fall below their performance standards to suspend with no recourse. I now have a $6000.00 dollar invertory that i can not sell. william d. larkin

Re: COMPLAINT AGAINST EBAY

Recently I started selling items on ebay. I been on ebay for almost 12 years and mostly bought items that were great deals. Had some issues with a few sellers but nothing major, but it never occurred to me, whether I won the auction or did a buy it now, that I didn't have to pay for what I bought until I started selling items. Since June of 2013 I've had 8 buyers that won the auction or did a buy it now that turn around and don't pay for their items. Made numerous calls to eBay customer service to find out why they permit this. Not only does eBay permit this to happen but these deadbeats can do it 3 or 4 more times a year before eBay will do anything about it. Sold an old cell phone in July, then the buyer didn't pay for it. Opened the useless Unpaid item Report and relisted the phone again. It sold again to another buyer who, you guessed it, decided he didn't want to pay for his item to. Complained again to ebay which by the way was another complete waste of time, they simply don't care. Item finally sold the third time. Then just just last week, sold 2 items through an auction and 1 through By it Now and what happened you say, only one of the buyers paid. This obviously is an epidemic problem on ebay that ebay will do nothing to stop. So if your a small seller like me and you sell an item on ebay, don't get to excited because the buyers probably won't pay and there is nothing you can do about it and ebay doesn't give a sh!t. Now if I was a stockholder in ebay and found out that the company I've invested in had a policy that restricted company revenue in the millions of dollars a year and because it has a policy thats created a massive problem with deadbeat buyers, who can do it 4 times a year, I'd sell my stock in a minute. That might explain why their stock is in the dumper now. The absolute worst thing about this issue is you can't even leave any kind of feedback to warn other sellers about these deadbeats and ebay just lets them keep bidding.

Re: COMPLAINT AGAINST EBAY

I use to think the buyer always had the advantage too BUT I just paid $75. + shipping. She showed 3 pictures of a """bright red""" handbag - I was in a "Search RED handbag"

catagory. The bag arrived - BURGUNDY OR MAROON - VERY DARK!!! SHE ALSO

STATED IN DESCRIPTION """RED""". So I was angry after spending hours finding what I wanted (good condition designer bag)...I told her I also wanted her to pay for the return shipping - she said "NO. THE PURSE IS RED". I opened a case - then got a notice from eBay she agreed to refund for purse AND her $8.50 s/h. But, eBay said I had to pay for the return shipping AND A SIGNED DELIVERY RECEIPT. At P.O. today they weighed it and it will cost me $12.50 to return it! CASE MARKED """""CLOSED"""" THERE IS NO WAY TO CONTACT AN EARTH HUMAN AT THE UNFAIRNESS OF HER MISCATAGORIZING THE ITEM.

No big deal you say - are you 77 years old and living on your Social Security? Of course I will survive but it is THE PRINCIPLE HERE AND THE COMPLETE UNFAIRNESS OF MY TIME AND ANGUISH AT HER MEAN WORDS.

Re: COMPLAINT AGAINST EBAY

I am officially done Selling on ebay, because of this exact issue! Ebay is absolute bull **bleep**, and the Seller has no protection. I wish all sellers would just tell ebay to suck it! It's gotten expensive to sell on here and you have NO protection against buyers who can do whatever the hell they want.......... EBAY SUCKS

But there was an announcement about the new terrific seller protection policies, just recently...[wink] I must say, the feedback protection for sellers seems to be much better now than it was in the past. However, I think PayPal has a lot of room left for improvement.

Re: COMPLAINT AGAINST EBAY

Everything you said is TRUE. EBay manipulates sellers with lousy unfair policies and it makes us the "bad guy" in all situations. I just had them rule again in favor of another dishonest buyer who claims she didn't receive an item which tracking clearlyproves she did!! They refunded her money from my account and now I have no item or payment for the freaking skirt I sold. I am thoroughly disgusted with this organization and their one-sided decisions. It's just not worth the aggravation to sellers. Their fees are too high and they outsource customer service jobs to the Philipines. (Nothing against Philopinos because I like the people), but that isn't keeping jobs here in the USA.I was selling an average of $800-$1,300 per month and paying eBay lots of money in fees, but now I am going to stop selling and use Craigslist for free. I don't need to be treated in the disrespect way that eBay treats their sellers. We are customers too. X

Re: COMPLAINT AGAINST EBAY

Everything you said is TRUE. EBay manipulates sellers in a way that is disrespectful and makes us the "bad guy" in all situations. I just had them rule AGAIN in favor of another dishonest buyer who claims she didn't receive an item which tracking CLEARLY proves she did!! They refunded her money from my account and now I have NO ITEM or PAYMENT for the freaking skirt I sold. I am thoroughly disgusted with this organization and their one-sided decisions. It's just not worth the aggravation to sellers. Their fees are too high and BESIDES THAT, THEY OUTSOURCE AMERICAN JOBS IN THEIR CUSTOMER SERVICE DEPT.That's not the way to conduct business.

Re: COMPLAINT AGAINST EBAY

It's YOUR job to look at feedback and determine this? Who is the moron? Excuse me for being blunt...but you gotta do your homework here. You have "buyer protection" so what are you worried about. Ebay/Paypal makes good for it.

Re: COMPLAINT AGAINST EBAY

Well, Sellers, doesn't matter if the buyer doesn't get insurance because in the rare event the item they won somehow gets lost in shipping, (not your fault, you had Tracking), Ebay will ALWAYS find in favor of the buyer and guess who pays? That's right, YOU the Seller! So I say, don't bother telling your buyers that they need to buy insurance because either way, they're covered. But you as the seller, are SCREWED!

COMPLAINT AGAINST EBAY

I have got the Bajaj Grill Sandwich Toaster SWX4 but its broken and damaged. I have asked for replacement they have said it will take 20 days. I need the product urgently, why to wait for so many days. This is the very bad service and they do not provide any escalation desk number or manager number. I am not at all satisfied with the service....

-view professionally every item descriptions and pictures before allowing seller to list it

-correct and advise new sellers in their descriptions BEFORE LISTING APPROVAL

- require sellers TO GET DIPLOMA in order to become a seller

-educate new sellers with advise, notes, connection before punishing them for making mistakes. Simply do not allow listing!

-stay on top of listing. Filter, control before buyer pointed that item it's fake or not as described.

-sellers and buyers depend/rely and trust ebay

Thank you

ankhhoodiegirl713 wrote:

Well, Sellers, doesn't matter if the buyer doesn't get insurance because in the rare event the item they won somehow gets lost in shipping, (not your fault, you had Tracking), Ebay will ALWAYS find in favor of the buyer and guess who pays? That's right, YOU the Seller! So I say, don't bother telling your buyers that they need to buy insurance because either way, they're covered. But you as the seller, are SCREWED!

-view professionally every item descriptions and pictures before allowing seller to list it

-correct and advise new sellers in their descriptions BEFORE LISTING APPROVAL

- require sellers TO GET DIPLOMA in order to become a seller

-educate new sellers with advise, notes, connection before punishing them for making mistakes. Simply do not allow listing!

-stay on top of listing. Filter, control before buyer pointed that item it's fake or not as described.

-sellers and buyers depend/rely and trust ebay

Thank you

ankhhoodiegirl713 wrote:

Well, Sellers, doesn't matter if the buyer doesn't get insurance because in the rare event the item they won somehow gets lost in shipping, (not your fault, you had Tracking), Ebay will ALWAYS find in favor of the buyer and guess who pays? That's right, YOU the Seller! So I say, don't bother telling your buyers that they need to buy insurance because either way, they're covered. But you as the seller, are SCREWED!