OnePlus issues formal response to refurbishgate

Last week we reported that some OnePlus One owners claimed they received refurbished One units instead of news devices. At the time, OnePlus had made a simple statement saying they didn’t ship such units out and were looking into it. They have now made a formal post detailing each situation they know of.

There are 7 cases in all and OnePlus has found that none of them were refurbished. The first case is the most interesting of them all because the owner claims a photo was on his device so it had to be used. Upon further investigation, the photo was taken from someone in France and wasn’t even a OnePlus customer, nor was it taken with the phone. There really is no explanation to this other than the fact that the owner could be fibbing. The other point is that the device was manufactured on July 14, 2014 and shipped to the customer on July 20, 2014, making it nearly impossible to be refurbished.

Another case involved the screen protector. The user claimed that when removing the graphic screen protector from the new device, they noticed a second clear protector on the screen. The assumption was that someone else must have owned the phone. OnePlus claims that they were adding 2 layers of film to new devices for a short period of time for better protection during shipping.