Description

The Dubai Herbal & Treatment Centre is looking for a SPA Manager.

POSITION SUMMARY To manage all Spa services, products, treatment menu, and facilities. Provide positive leadership to all service professionals within the department. Full understanding of Spa Operation standards and implement policies and procedures to generate sales revenues. To ensure our customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly, efficiently and profitably.

DESIRED KNOWLEDGE & SKILLS Extensive knowledge of the SPA Operations Profound knowledge of spa products and services Experience in managing customer accounts at the all levels. Proficient in the usage of Microsoft Office software Should have strong background or thorough understanding of spa industry. Demonstrated ability to support a wide range of business development responsibilities in a rapid growth environment. Demonstrate excellent interpersonal and communication skill for client services. Good operations management, organizational and prioritization skills Strong skills in the areas of relationship management, financial analysis, customer service. Self-confident; highly motivated; ability to work under pressure Strong guest and team member relations skills. EDUCATION & EXPERIENCE Must be Graduate, preferably in a related field. Relevant therapy qualifications at NVQ, ITEC or CIDESCO level (local equivalent) 5+ years’ experience in spa management role with minimum 3 years as therapists KEY RESPONSIBILITIES: FINANCIAL Responsible for the P&L of the spa by managing head counts, product procurement, sales, marketing and operation budget of the spa Provide neat, legible payroll records in a timely manner Comprehend budgets, operating statements and payroll progress reports as needed to assist in the finance management Manage supplies and equipment inventories within budget Understanding the impact of department’s operations on the overall property financial goals and objectives Ensure daily sales, cash collection is accurate and complete HUMAN RESOURCES supervise the employees within the department, ensuring that the correct and standards and methods of service are maintained as stated in DHTC Spa Manual Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns To build an efficient team of employees by taking an active interest in their welfare, safety and development Responsible for conducting training and workshops on a regular basis (as much as needed) for spa employees to ensure that employees have the necessary skills to perform their duties Provide positive leadership to all service professionals within the department CUSTOMER SERVICE Ensuring and Delivering Exceptional Customer Service Always aim to improve clients’ confidence and maintain a strong corporate image Sets a positive example for guest relations Interact with guests to obtain feedback on product quality and service levels Empower employees to provide excellent customer service Emphasize guest satisfaction during all meetings and focus on continuous improvement Strives to improve service performance Ensure high standard of customer care, treatment delivery and time reporting Handle all guest complaints, requests and enquiries on departmental services Proactive when dealing with guest expectations and complaints, acting within limit of authority MARKETING & SALES & PROCUREMENT Coordinate marketing plans and develop customer promotions to drive business in liaison with the marketing department Responsible to order needed supplies for the spa, and keep track of all incoming and outgoing inventory by maintaining stock level and inventory and improve stock variance to 0% Increase revenue base and maximize revenue in both service and retail sales, based on targets given Up-sell services/treatments and products for the Spa to guests & members OPERATIONS Fully understand of Spa operations standards and implement policies and procedures to generate sales revenues Maintain high standards within the spa and oversee the staff to ensure smooth running of operations Coordination of working schedules of all SPA therapists, cashiers, and reception and telephone operators to maximize efficiency Ensure effective management of booking system Maintain and manage data base, records and logs of the spa as per the SOP’s REMUNERATION Competitive Salary + Annual benefits