Phone arrived at 4:20PM. It's new. Charged it and activated it, but this one feels funny. The sure press is extremely stiff at the bottom left to the point where I cannot press the green send button (to the left of the menu) without great difficulty. I am hoping this is just initial stiffness, but my prior Storm2 did not have this at all. Otherwise the phone is fine and cosmetically perfect.

I found that both my 8520's had an initial stiffness to them when I first got them, and the stiffness was not the same. They both loosened up to a nice feel after awhile, but I have not had experience with the Storm so I cannot comment.

Still stiff, but not as bad. I think my now long gone Storm2 was superior, but this one ain't bad so I will stick with it and hope it improves with use. Just having a Blackberry again is a God-send. I was going crazy without it. Amazing how quickly we come to rely on these things.

i have had the same problem with Verizon insurance, i got a refub that worked about 2 weeks and splat it craped out on me, i now get my phone insurance through an outside company and they cover me for 1000 dollars worth of damage lost,stolen,fire and any other unforeseen event lol. all for 85 dollars a year =)

After reading this, I feel alot better about dropping my Asurion insurance this past week. At $72 a year, if something goes wrong with my BlackBerry, I can put that $50 deductible towards a new device instead of getting a refurb.

Asurion is the biggest PITA that I've ever encountered. Plus the $50 (or $80 to replace some smart phones) in addition to the $8 /month is crap, especially when they send you a refurbished phone.

On my last upgrade (9630 to 9650) I kept the old 9630 and canceled the insurance on both the wife's and my phones. I paid $30 more for a 1 year contract to get the 9650. I now save the $16/month on insurance, have my old Tour as a spare should either of our phones go missing or get damaged, plus get an upgrade discount every 10 months.

The money I was paying for insurance now goes into a kitty for a new phone, and by the time 12 months go by, the new phone is, in essence, free.