Improve customer satisfaction with customer engagement

Never a negative message again? Start online customer engagement! By intercepting critical questions and complaints quickly, you'll prevent them from being magnified online.

Through a simple workflow, you can handle complete conversation at once. This helps you reduce the risk of a reputation crisis, obtain customer feedback and stimulate sales.

Online customer engagement for top class service

Manage all online messages via a single platform

All messages in one placeHandle online messages of all your social media.

Maintain a clear overviewPrioritize messages that need to be handled first.

Look into the conversationHandle complete customer cases efficiently with the entire team.

Manage by KPIsReports including customer engagement statistics like response time and open cases.

Work together efficiently in large teams

A smooth workflow, even when handling large amounts of cases

With Coosto, you can easily and efficiently work together in and between large teams. Set goals and assign messages automatically to the right person or department. Receive automatically generated reports and obtain direct insights in KPIs like response time, handling time and completed cases.