Italian and English Customer Service Representative

Computer company providing banking IT and call center services for 15 years is looking for the right candidates for the below position.

Job Title:

Italian and EnglishCustomer Service Representative

Job Description: Interact with internal and external customers via phone or e-mail to provide information in response to inquiries and services and to handle and resolve issues and complaints. Project a professional company image through phone interaction. Handle translations related to new products or improvements of processes.

We look for people that:

are service oriented with sales attitude

have knowledge of the customer’s needs

have empathy for the customers situation

are able to communicate clearly, both written and in spoken

are able to handle complaints, even when handling unpleasant customers

work accurately and with eye for detail

handle in the best interest of both customer and company

are able to suggest improvements to the various communications by the company

have a pleasant, friendly style with customers and with colleagues

are willing to build a long-term relationship with the customer

are strong team players

Languages to be covered: High level of written and fluent spoken Italian and English are required. Any other languages are an advantage.

Requirements: Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type. Excellent communication skills (speaking and writing) required. Banking background is an advantage.