April 18, 2016: Shape of a Modern Technical Publications Organization

Modern writing organizations need skills very different from basic writing. This session will cover the job roles and skills that your organization might need to adopt best practices. For example: content strategy, analytics, web and app development, taxonomist, linguists, etc, and how can you best incorporate these new skills and roles to partner with your writing team.

Sanborn Hodgkins

Sanborn Hodgkins manages a cloud management writing team at VMware, Inc. and is especially interested in developing resources for the customer’s full information experience. She has worked as a technical editor and writer at companies such as Apple, Adobe, and Google, but she also has been on the other side of the fence managing QA teams, including a stint as a QA Director at Netscape.

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STC’s Mission

STC advances the theory and practice of technical communication across all user abilities and media so that both businesses and customers benefit from safe, appropriate, and effective use of products, information, and services.