Frequently Asked Questions - Student Accounts

Your Questions Answered

We are here to help you navigate billing, payment, refunds, insurance, and registration processes. Please feel free to reach out to one of our Student Account Counselors if you should have additional questions.

Insurance

General

Q: Who will the University communicate with regarding a student's account — the student or parents?

In accordance with the provisions of the Family Education Rights and Privacy Act (FERPA), Lesley University protects the privacy rights of its students. To comply with FERPA regulations, the Student Accounts Office policy is to communicate only with the student. If the student would like members of the Student Accounts Office to speak with a parent, grandparent, or others, he or she must submit written authorization granting access to account information. We do not share a student's account information with others without written permission.

Billing

Q: When, and how, can I expect to receive notification for my balance due?

You'll receive eBill notifications via your Lesley email address about one month before your balance is due. If you have an outstanding balance, you'll receive an eBill notifications on a monthly basis. Refer to our Payment Due Dates for more detailed information.

Q: Can I receive a paper statement?

You may log into your LOIS account to print any past or current statements.

Q: In addition to tuition, what other charges may appear on my eBill?

View our tuition and fees for information about fees associated with each academic program.

Q: What are my options if I can't take the next scheduled course in my cohort?

In certain circumstances, cohort students who cannot take the next scheduled course in their cohort can take an independent study course. You'll need to complete the National Student Independent Study Approval Form and seek the approval and signatures of the Dean's designee, the Assistant Director of Advising, and your Faculty Academic Advisor.

In the following circumstances, the tuition charged for the independent study course will be at the cohort rate, plus a $30 registration fee.

late additions to a cohort in which a student missed the first course;

medical emergencies;

childbirth;

marriage (the student's own, a sibling or parent only);

graduation (a student's child or spouse only);

death of an immediate family member.

If you elect to and are allowed to take an independent study for any other reason, you will be charged the on-campus tuition rate, plus registration and course-related fees. Please refer our tuition and fees.

If you are using financial aid as a form of payment, you must complete the financial aid application process with the Financial Aid Office by the due date indicated on your eBill.

Pending financial aid may be used as a form of payment only if your financial aid award is complete and covers the balance due in full.

Pending financial aid, noted as "anticipated funds" on your statement, may require you to take further action.Complete all financial aid requirements in a timely manner to avoid late payment fees or a hold on your student account.Learn more about paying your bill.

Q: If my payment is not received by the due date, what are the consequences?

Payments must be received, not postmarked, by the due date listed on your invoice. If you are mailing your payment, we recommend that you send it 7-10 business days before the due date to ensure it arrives on time.

Payments not received by the due date result in monthly late payment fees and a student account hold that prevents the release of grades, transcripts, diplomas, and the processing of future registrations. Auto-registration will also be disabled. Learn more about paying your bill, including payment due dates.

The Financial Aid Office can help you identify loan options and alternate financing. You may also contact the Student Accounts Office at 800.999.1959 extension 8960.

Q: My family purchased UPlan/UFund certificates. Can I use them at Lesley University?

Lesley University is a participating school for the UPlan Prepaid Tuition Program or the UFund Massachusetts 529 Plan.

Follow the instructions on your certificates so the University is notified of your enrollment. When the University receives the roster and payment amounts, the student account will be credited appropriately.

Q: What is the housing deposit for? Will my housing deposit be returned to me?

If you are living in campus housing, you will be required to provide a Housing Deposit to the Residence Life Office. This deposit covers damages assessed during your tenancy. If, at any point, the cost of damages exceeds the Housing Deposit, your student account will be charged in the amount of the overage, to be paid within 30 days. After assessments have been applied to your student account, any excess from the deposit will be refunded.If you cancel your Residence Hall contract, this deposit is forfeited.

Q: I am a cohort student. Do I have to submit payment at orientation?

No. After you start your first course, you will receive an eBill notification to your Lesley email address indicating your balance due. Monthly eBill notifications will be sent thereafter. Avoid late payment fees by paying your balance by the due date.

Refunds

Q: I applied for student loans in excess of my tuition. When will I receive my refund?

The Financial Aid Office determines disbursement dates. For off-campus cohort students, disbursement dates are based on the cohort course schedule. Otherwise, disbursement dates are based on the student's enrollment schedule.

Financial aid disbursements can begin as early as the first Monday after the start of classes.

Off-Campus Students: Refunds are issued 10–14 days after the student loan is disbursed to the student account.

On-Campus Students: Refunds generally occur in mid-October for the Fall semester, mid-February for the Spring semester, and mid-June for the Summer semester.

Registration

Q: How does auto-registration work?

Automatic registration facilitates the process of registering for courses in your off-campus cohort program. It allows the University to automate registration so that you sign one form and we take care of the rest!

The auto-registration form is a contract with the University in which you agree to pay for each course that is scheduled for the duration of the program.

You can also log in to the Intranet to print the add/drop form, and then submit it to the Registrar's Office.

Failure to drop in a timely manner may result in the course being included in your official transcript.

Non-attendance does not constitute an official drop/withdrawal; students will be held responsible for all related tuition and fees.

Q: How many credits can I take as a full time undergraduate student at Lesley University?

Full-time undergraduate students can take 12–18 credits per semester. Any credit exceeding 18 credits will be charged at the course overload rate. Please refer to tuition and fees for the current rates.

Insurance

Q: Am I required to have health insurance?

Yes. If you are a full-time or three-quarter-time student in any given semester, Massachusetts state law requires that you participate in the school-sponsored Student Accident and Sickness Insurance Plan (health insurance), unless you can provide proof of being covered by another valid health plan. Learn more about meeting the Health Insurance Requirement.

Q: Does the University offer tuition insurance?

Yes. Full-time undergraduate students, both living on and off campus, are automatically enrolled in tuition insurance. We recommend tuition insurance to every student to prevent the loss of a term's tuition and fees due to serious accident or illness. Learn more about Tuition Insurance Plan, including how to opt out of participating.