Troubleshoot - Genie Mini Not Firing The camera

CHECK LINK CABLE.Make sure that the LINK cable is securely plugged in on both the Genie and the Camera. It isa common problem that the cable is not quite connected properly check by firmly pressing inthe cable.

SET TO MANUAL FOCUS (MF).Always set your camera / lens to Manual Focus (MF) not Auto Focus (AF). In Auto Focus modethe camera will try and find an Auto Focus (AF) point and if it can’t, the camera will not fire.

IMAGE REVIEW OFF.Turn off ‘image review’. On some camera types if image review is ON, previewing the lastphoto can affect the next shot causing the camera not to fire.

LIVE VIEW OFF.Turn off ‘live view’. Set your camera to ‘photo’ mode not ‘Live view’. ‘Live view’ can causeissues with the shutter firing on some camera types.

CHECK YOUR INTERVAL.Ensure you have set a sufficient Interval.Your interval time should be long enough to account for:1. Shutter speed time2. Processing the image onto your card (Raw takes longer)3. Move-shoot-delay.As a safety set your interval time at least 2 seconds longer than your shutter speed.

HARD RESET-> Long press the power button ( 5 - 6 secs ) and release to hard reset the device. A series of lights will flash once indicating the reset-> Allow up to 15 secs for the device to reboot-> Then connect to the genie mini. Update the firmware if prompted to do so

Did everything mentioned in problem hunting list with IR cable and Sony Nex-7, but Genie mini justs turn camera in panorama mode. I thought that cable is broken, but everything seemed to work when I switched to time lapse mode. If I switch back to panorama mode (from timelapse mode) it will fire first shot, but only that one.

My current judgement is that there is a software bug and panorama mode does NOT work (at least with IR) cable.

Hi support , im using fujifilm xt1 and xt2. Both firing on panorama and turntable. But not working on timelapse and video. When i press the rec button it slide and will prompt me on the same page. Play button is not working as well. I experience this after upgrading ios11. Please check the app. Thanks

Raymund: I have the same issue using two mini units and a canon camera ... They release a new version of their app 2.5.2 on Saturday afternoon but it has not resolved the problem. I've contacted Syrp support (have an open support ticket) Vishwa says they have identified the problem and their software developers are working on it. Could be a couple of days (from this morning's update). Apple has gone out of their way to screw with their own software (on purpose), making things less useful instead of better. It's no wonder independents like Syrp creating apps in the iOS world are having problems now too.