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Their slogan feel welcome, that doesn't count for the hotel.","title":"Location in city center but not really clean rooms.","travel_date":"2017-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r549943661-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review549943661","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/5e/avatar036.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/5e/avatar036.jpg"}},"user_location":{"id":null,"name":"Amsterdam, The Netherlands"},"username":"bart754"}},{"helpful_votes":"0","id":"537388574","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Public Relations Manager at Novotel Lille Centre Grand Place, responded to this review","id":"537790210","lang":"en","published_date":"2017-11-01T23:57:38-0400","text":"We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-10-31T05:18:31-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I have stayed at the Novotel Lille Centre Grand Place several times and always had a good experience. This trip was no exception. The rooms were well maintained, the staff courteous and the location is excellent. ","title":"Another enjoyable stay","travel_date":"2017-10","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r537388574-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review537388574","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/54/avatar027.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/54/avatar027.jpg"}},"user_location":{"id":null,"name":"Winter Park Florida"},"username":"markjL7611IH"}},{"helpful_votes":"0","id":"445836836","lang":"en","location_id":"196911","mcid":"18588","owner_response":{"author":"Marie-Ange S, Public Relations Manager at Novotel Lille Centre Grand Place, responded to this review","id":"446881133","lang":"en","published_date":"2016-12-27T03:17:41-0500","text":"Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-12-21T04:33:52-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The hotel is in the center of Lille, which is really convenient, you can walk to all shops and center of interests. \nThe rooms are a bit old, but have double bed, couch, bathroom, separate toilets and desk, so everything you need. We were offered 2 tickets for the Ferris wheel in the center, which was really nice. The breakfast is simply gorgeous, you have everything you can think of, even local specialties, one of the best breakfast I had in an hotel.","title":"Very good location, delicious breakfast","travel_date":"2016-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r445836836-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review445836836","user":{"avatar":{"large":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"small":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"}},"user_location":{"id":"188582","name":"Eindhoven, The Netherlands"},"username":"Marion H"}},{"helpful_votes":"0","id":"417094641","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Public Relations Manager at Novotel Lille Centre Grand Place, responded to this review","id":"417826649","lang":"en","published_date":"2016-09-13T01:33:22-0400","text":"\nDear Derek H\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-09-11T06:13:16-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"}],"text":"Overnight stay on return from 3 weeks in France and 3 other stays in Accor (Novotel or Mercure) hotels on journey.\nFirst time to Lille, picked this hotel as being in centre of city, good to get the feel of the place.\nFirst disappointment was lack of prior directions to car park, which is separate to hotel. Also car park is very tight for larger cars so beware and be careful. Luckily it was not raining and we had limited overnight bags but not good if you are here for a longer stay.\nExecutive room was OK but bed tucked away around corner in room not getting full benefit of air conditioning. Bed comfort was worst of the Accor stays, very hard and no topper on, so for us older types not the best.\nChose to dine in the hotel, worst mistake. Table booked, arrived right on time, nobody in restaurant and no staff to greet. Eventually found someone, taken to our table. Fairly small capacity but area overtaken by large TV screen blaring out music from a Pop Music Channel. Asked why this had to be and answer came back it was the staffs favourite channel. Was changed but to something only slightly better. Food was below average, entrecote steak was warm and over fatty, lettuce looked like it had come out of a bag, dressing sparse. Service levels very poor.\nObviously we dined in on a bad night, less than 10 covers but that should make it better for customers as should get more attention.\nDisappointing as have 6 more nights booked with Accor in October and this place rocked my confidence.","title":"Not up to usual Accor Standard","travel_date":"2016-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r417094641-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review417094641","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/70/avatar053.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/70/avatar053.jpg"}},"user_location":{"id":null,"name":"Farnham Common"},"username":"Derek H"}},{"helpful_votes":"0","id":"413638216","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Public Relations Manager at Novotel Lille Centre Grand Place, responded to this review","id":"417825958","lang":"en","published_date":"2016-09-13T01:31:04-0400","text":"\nDear Filippos.k\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange Sagniez\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-09-01T11:58:06-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"In general it was a good stay, however, in comparison to other Novotels we have stayed at, it left something to be desired. On the positives, we liked the proximity to the centre, the staff was nice and polite and the breakfast was good. Actually, while we enjoyed breakfast and the products were very tasty, we were expecting a larger selection of products. Especially for the hot choices, there were only scrambled eggs, sausages and bacon, which were fewer than expected. On the other hand, bread choices were many and very good. We also observed that sometimes product dishes were not re-filled often enough. Also, at some point there were no coffee mugs and it took some time to get new ones in. The breakfast hall was nice and warm. \n\nThe room was smaller than expected and the property did show its age. We were also expecting a room upgrade, given our platinum status, which we did not get. We appreciate that this is subject to availability, so we did not complain for that. We liked the fact that there was both a bathtub and a shower, but the shower head of the bathtub had cracks (or some other fault) and was spraying water in every direction, making the bathtub practically unusable. The water pressure was also quite low. In terms of cleanness we did spot some minor spots on the toilet, but nothing serious. Sleep quality was pretty good - pillows were great, better than most Novotels we have been.\n\nWhat disappointed us was the restaurant. Food was definitely below Novotel standard. We tried chicken and codfish, neither was well cooked. Chicken was undercooked, codfish was tasteless, and french fries were frozen pre-fried potatoes. The dining experience was very different from what we have come to expect from Accorhotels and there is definitely lots of room for improvement on that.\n\nThe internet connection was very good and stable, no problems with that. As other reviewers are reporting, if you choose the Fast Check-out service you WILL be charged for breakfast by default, so if you do not want that, do not make use of Fast Check-out.","title":"Decent hotel, but it did not meet our expectations","travel_date":"2016-08","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r413638216-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review413638216","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/02/e4/87/93/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/02/e4/87/93/facebook-avatar.jpg"}},"user_location":{"id":"186220","name":"Bristol, United Kingdom"},"username":"Filippos K"}},{"helpful_votes":"0","id":"398144386","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Public Relations Manager at Novotel Lille Centre Grand Place, responded to this review","id":"399839387","lang":"en","published_date":"2016-08-01T00:25:51-0400","text":"We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nMarie Ange Sagniez","title":"Owner Response"},"partner_crawlable":true,"published_date":"2016-07-27T13:45:55-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Very well located hôtel in the heart of Lille close to Vieux Lille\nVery welcoming staff\nConvenient room with very pleasant bed\nGréât breakfast with local food speciality\nGood for business or week-end escape","title":"Good value for money","travel_date":"2016-07","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r398144386-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review398144386","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/75/avatar057.jpg"}},"user_location":{"id":null,"name":"Parisstaymonth=8"},"username":"Arnault P"}},{"helpful_votes":"0","id":"336008926","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"336837179","lang":"en","published_date":"2016-01-02T23:10:50-0500","text":"Dear doreenw219, \n\nDear Guest,\n\nThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":"Owner Response"},"partner_crawlable":false,"published_date":"2015-12-30T09:07:44-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Hotel, rooms and breakfast very good. Meal in the evening of the 25th of December a bit of a disappointment as the kitchen seemed to have run out of prawns! I ordered the salmon and rice with vegetales but got potatoes and overcook salmon with vegetables.","title":"Christmas break","travel_date":"2015-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r336008926-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review336008926","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/8e/avatar015.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/8e/avatar015.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"doreenw219"}},{"helpful_votes":"0","id":"325895993","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"327990327","lang":"en","published_date":"2015-11-20T03:44:33-0500","text":"Dear Guest,\r\n\r\nThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!\r\n\r\nSincerely,\r\n\r\nMarie Ange SAGNIEZ\r\nResponsable Réception","title":"Owner Response"},"partner_crawlable":false,"published_date":"2015-11-11T03:00:41-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Room was OK, it could do with a bit of sprucing up... (Painting, silicone seals, etc.) otherwise quite nice! Very clcose to the centre, in fact in the centre, parking nearby for 12€ per 24 hours, less for less hours. would definitely\nstay here again!\n \n \n \n \n ","title":"In the heart of Lille","travel_date":"2015-11","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r325895993-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review325895993","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/5e/avatar036.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/5e/avatar036.jpg"}},"user_location":{"id":null,"name":"London, United Kingdom"},"username":"dubld68"}},{"helpful_votes":"0","id":"323861369","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"324579031","lang":"en","published_date":"2015-11-05T00:07:30-0500","text":"Dear Professortraveler006,\r\n\r\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \r\n\r\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\r\n\r\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\r\n\r\nSincerely,\r\n\r\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-11-02T04:03:51-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I recently stayed at the Novotel Lille Centre Grand Place on a 1 week business trip. The hotel staff were friendly and professional. The facilities were clean and pleasant. It's location is ideal for a variety of activities. I highly recommend the hotel for business or personal travel.","title":"A good business stay in Lille","travel_date":"2015-10","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r323861369-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review323861369","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/66/avatar044.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/66/avatar044.jpg"}},"user_location":{"id":null,"name":"Winter Park, Florida, Usa"},"username":"ProfessorTraveler601"}},{"helpful_votes":"0","id":"308805725","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"310865700","lang":"en","published_date":"2015-09-16T00:39:25-0400","text":"Dear Guest, \r\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. \r\nSincerely, \r\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-09-09T21:29:57-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"A business trip to Lille takes me to this hotel. \nArrived Sunday afternoon from Paris. Waited for almost 45 miins for a taxi from train station to hotel. \nChecked in and room was upgraded. Complimentary minbar was inclusive. Room was spacious, clean and comfortable. \nThere was safe in the room but not useable.\nBreakfast spread was good and serving quality food.\nHotel helped me to arrange a taxi for me to get back to the train staion when I checked out.\nRecommended stay!","title":"Recommnded property!","travel_date":"2015-07","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r308805725-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review308805725","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/74/avatar056.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/74/avatar056.jpg"}},"user_location":{"id":null,"name":"Singapore"},"username":"AdrianCHS68"}},{"helpful_votes":"1","id":"238527517","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"239667912","lang":"en","published_date":"2014-11-13T07:27:17-0500","text":"Dear Rpadam,\r\n\r\nThank you for having chosen our hotel for a stop over in Lille.\r\nWe are glad to read that you had appreciate the location of the hotel.\r\nAbout the parking, and for your next trip in Lille, don't hesitate to ask us at the reception, we have a special map which explains how to go to the car park.\r\n\r\nSee you next time in our hotel !\r\n\r\nKind regards,\r\n\r\nMarie Ange","title":"Owner Response"},"partner_crawlable":true,"published_date":"2014-11-06T13:01:44-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Fairly standard Novotel, with facilities typical for the chain. Well placed for the city-centre sights and museums around the Grand Place, with the main shopping streets and museums slightly further away. Only slight downside is that it is awkward to reach by car and then parking is difficult to locate.","title":"Tricky to access, but otherwise fine","travel_date":"2014-11","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r238527517-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review238527517","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/a0/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/a0/avatar.jpg"}},"user_location":{"id":null,"name":"UK"},"username":"rpadam"}},{"helpful_votes":"1","id":"215494656","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"217398537","lang":"en","published_date":"2014-07-25T03:56:46-0400","text":"Dear Bruce ,\r\nBeforehand, I would like to thank you for your stay with us at Novotel Lille Centre Grand Place. We highly appreciate you for taking the time to share your experience about your stay with us.\r\n It is always a pleasure to receive feedback from our guests. \r\nI am delighted to know that your stay with us was nice.\r\nI hope that you will visit us soon\r\nBest regards, \r\nMarie Ange Sagniez","title":"Owner Response"},"partner_crawlable":false,"published_date":"2014-07-15T02:32:24-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"This was our introduction to France, as we had not been there before, and we were very pleased indeed with the quality of the Hotel, the food available and the reasonably central location. The staff were extremely friendly, and did all they could to make our stay enjoyable.","title":"Introduction to France","travel_date":"2014-07","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r215494656-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review215494656","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/62/avatar040.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/62/avatar040.jpg"}},"user_location":{"id":"261615","name":"Forster, Australia"},"username":"Bruce W"}},{"helpful_votes":"0","id":"208402979","lang":"en","location_id":"196911","mcid":"18588","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"218200054","lang":"en","published_date":"2014-07-29T05:30:22-0400","text":"Cher Frank B,\r\nI appreciate the time you took to share the problems you encountered during your stay. \r\n \r\nFirstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel.\r\nPlease be assured, that I will do my utmost to provide an appropriate follow up to your comments. \r\nI do hope that, despite these issues, we will be able to welcome you again as a client of Novotel.\r\nBest regards, \r\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":true,"published_date":"2014-06-01T14:01:47-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"The bed has only a duvet and the air conditioning stops automatically in the middle of the night. This leaves you with a choice of being too hot (under the duvet) or too cold (without it). We did not like this.\n ","title":"Room Temperature","travel_date":"2014-05","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r208402979-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review208402979","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/64/avatar042.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/64/avatar042.jpg"}},"user_location":{"id":null,"name":"Santa Rosa, California"},"username":"Frank B"}},{"helpful_votes":"2","id":"192594793","lang":"en","location_id":"196911","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2014-01-30T10:13:29-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"This is hotel was extremely good value. Located right in the centre and easy walking distance to the main attractions. Breakfast was very good with a good choice. Room clean with all the amenities you need for a one night stay.","title":"Good value","travel_date":"2014-01","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r192594793-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review192594793","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/6c/e6/ab/debs593.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/6c/e6/ab/debs593.jpg"}},"user_location":{"id":null,"name":"London, United Kingdom"},"username":"Debs593"}},{"helpful_votes":"0","id":"187658027","lang":"en","location_id":"196911","mcid":"16976","owner_response":{"author":"Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review","id":"188342060","lang":"en","published_date":"2013-12-23T00:17:43-0500","text":"Dear Ravi Chan\r\n\r\nThank you for sharing your experience Novotel Lille Centre Grand Place.\r\nI am glad to hear that you enjoyed our service.\r\nIt is always a pleasure to see a happy guest!\r\nI will share your feedback with all my staff.\r\nHope to see you soon, \r\nMerry Christmas, and Happy New Year, \r\n\r\nMarie Ange SAGNIEZ","title":"Owner Response"},"partner_crawlable":true,"published_date":"2013-12-14T18:46:36-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"The hotel is located in a vibrant part of the city, in close proximity to shopping and dining outlets.\nThe hotel itself is extremely comfortable with very friendly staff. We enjoyed every moment of our stay and look forward to our next visit.","title":"Stay at Novotel Lille Grand Place","travel_date":"2013-12","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r187658027-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review187658027","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/93/avatar019.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/93/avatar019.jpg"}},"user_location":{"id":"10745344","name":"Chennai District, India"},"username":"Ravi Chander R"}},{"helpful_votes":"0","id":"168690448","lang":"en","location_id":"196911","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2013-07-23T04:16:07-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Overall I was happy to stay at this hotel and I would (will) come back again. I think there is room for improvement in the cleanliness of rooms. It would be comforting to see those straps around the toilet that certify that the toilet has been properly cleaned for instance. The buffet for breakfast was very good and the personnel was fantastic. Very kind and very keen to help. Even with the language barrier (I don't really speak French), everything was OK. Of course, it would help if you could improve the knowledge of the English language of your employees (particularly in the reception) by offering English courses, for instance. Thank you very much.","title":"My experience from staying at Novotel Lille Centre Gland Place","travel_date":"2013-07","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r168690448-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review168690448","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/9a/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/9a/avatar.jpg"}},"user_location":{"id":null,"name":"Thessaloniki, Greece"},"username":"ystdfm"}},{"helpful_votes":"0","id":"165884121","lang":"en","location_id":"196911","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2013-07-01T06:11:07-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Nice hotel situated in central Lille within walking distance from Grand Place and historical centre. The lobby and restaurant were nice and comfy and had recently been renovated. The breakfast had a good selection and also offered some local specialties. Rooms were also good and spacious, but the interior was a bit dull with grey colors and standard Accor-hotel fake beechwood furniture. I also can't understand why the French insist on having one separate room for the toilet and one separate room for the sink and the shower. Don't they wash their hands afterwards?","title":"Good and modern, but the rooms were a bit dull","travel_date":"2013-06","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r165884121-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review165884121","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/64/avatar042.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/64/avatar042.jpg"}},"user_location":{"id":null,"name":"Malmo, Sweden"},"username":"NorthMed"}},{"helpful_votes":"1","id":"161683760","lang":"en","location_id":"196911","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2013-05-24T04:12:28-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"From arrival to departure we found the staff friendly. polite and helpful.\n\nRooms were typical Novotel - comfortable and functional. The room was quiet with no distraction from other guests.\n\nThe breakfast was excellent with sufficient choice to satisfy all tastes. My daughter who is a fussy eater thoroughly enjoyed the choice and quality of the buffet.\n\nWe spent several hours one afternoon, due to rain, playing cards in the bar and enjoyed a few drinks served with nuts and crisps. by friendly staff.\n\nThe location is very good and gives easy access to to restaurants, cinemas and museums. Lille itself is a lovely town with friendly people and an excellent transport system.\n\nI would recommend both the hotel and the town","title":"Nice hotel in good location","travel_date":"2013-05","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r161683760-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review161683760","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/82/avatar003.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/82/avatar003.jpg"}},"user_location":{"id":null,"name":"richelieu"},"username":"KakaduJim"}},{"helpful_votes":"0","id":"160070861","lang":"en","location_id":"196911","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2013-05-08T07:21:42-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Firstly, I must add that I got the room at a special price as member of Accor A club. \nI appreciates the Nesspresso and BBC World service (although would be even better with CNN) \nFront staffs and cleaning staffs are friendly. Speak English.\nGreat location, at a quiter and nicer district and within walking distance to shopping centres.\n\nCons. We have to park our car at the back of the hotel. At a public \"private\" car park for 11.20 euros a day.\n","title":"Comfortable","travel_date":"2013-05","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187178-d196911-r160070861-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#review160070861","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/a7/avatar078.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/a7/avatar078.jpg"}},"user_location":{"id":null,"name":"Purmerend, The Netherlands"},"username":"GabLee"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g187178-d196911-m19949-Reviews-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"}],"trip_types":[{"localized_name":"Business","name":"","value":"203"},{"localized_name":"Couples","name":"","value":"455"},{"localized_name":"Solo travel","name":"","value":"51"},{"localized_name":"Family","name":"","value":"197"},{"localized_name":"Friends getaway","name":"","value":"90"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g187178-d196911-Reviews-m19949-Novotel_Lille_Centre_Grand_Place-Lille_Nord_Hauts_de_France.html"},"trustYouReviews":{"averageStars":4.3,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":[{"text":"Dear Gillian T.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-25"}],"author":null,"lang":"en","created":[2018,2,25],"text":"Very welcoming and efficient. I am a cold person, so when I phoned late at night for an additional duvet late at night, one was brought quickly.\n\nThe only problem was at checkout, when the bill was higher than what my booking confirmation stated.","title":null,"score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Jean-L. A.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-24"}],"author":"Jean L.","lang":"en","created":[2018,2,22],"text":"Welcome, staff very kind, confortable and good design","title":"Very pleasant","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Audrey F.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-24"}],"author":null,"lang":"en","created":[2018,2,22],"text":"The quality of the room was mediocre; the beds uncomfortable and very noisy! No real satisfaction when I complained to staff and they tried to charge for breakfast that we did not have!","title":"Disappointing stay","score":50.0,"trip_type":"family"},{"response_list":[{"text":"Dear Peter D.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-19"}],"author":"Peter","lang":"en","created":[2018,2,17],"text":"The location close to the old town center is perfect. The down side to this is that it can be difficult to find a parking lot to unload your luggage, however a parking garage is within a 5 min walk. The rooms are clean and the bed is perfect. Prices at the bar are quite expensive. The food in the restaurant was good and reasonable priced, however the cutlery and plates are not always clean. A very small fitness room.","title":"Perfect location","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Colin W.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nRooms Division Manager","created":"2018-02-15"}],"author":"Colin W.","lang":"en","created":[2018,2,14],"text":"We’re a well travelled family and stay at a lot of hotels across Europe, last Novotel was Sept 17 in Geneva.\n\nRoom was fine, as I said in the title it felt and looked tired. \n\nHairdryer wasn’t working and with my wife and daughter with me this was an issue. We called reception and after some explanation a hairdryer appeared -All fine until we checked out.\n\nApparently a £50 security deposit had been applied and the receptionist was insistent we went back to the room and bring down the hairdryer - did she think we looked like common garden hairdryer thief’s?\n\nAbsolutely disgusting way to treat guests.\n\nLast time for me and the family in Accor hotels.\n\nAbsolutely disgusted at being treated like a thief.","title":"Two night trip, hotel looks and feels tired. Disgusted at way we were treated at check out.","score":10.0,"trip_type":"family"},{"response_list":[{"text":"Dear Jo V.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-16"}],"author":"Jo V.","lang":"en","created":[2018,2,14],"text":"Nice hotel at a good location. Our room was close to the elevator and for that reason noisy. De quality of the restaurant in very good and also the breakfast can cope with many other hotels. The real coffee machine with real beans instead of instant powder is wel appreciated. \nOnly one negative point: End of breakfast at 9h30 is quite early if you're on holiday.\nCheck-out at 12:00 is perfect !!\nWe enjoyed our stay :)","title":"Good hotel, beautiful room, good restaurant for an acceptable price.","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Abhijeet M.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-13"}],"author":null,"lang":"en","created":[2018,2,13],"text":"Location was good but not good price for money. The décor, facilities in the room and staff attitude was of 'Novotel' standard as I expected.","title":"It was overall okay","score":60.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Kim K.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-13"}],"author":null,"lang":"en","created":[2018,2,12],"text":"Fantastic staff, room was great and very clean. Good breakfast, and hotel is in a good location.","title":"Very good","score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Stephen B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-08"}],"author":"Steve B.","lang":"en","created":[2018,2,8],"text":"Very nice staff and everything went well","title":"Nice stay and centrally located","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Guest,\n\nThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-02-06"}],"author":"Camille","lang":"en","created":[2018,2,5],"text":"good room and quite environment. the sink was plugged so the water evacuating slowly.\nthe tap on the side (left of the sink) is impractical.","title":"that was OK","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Christine F.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-28"}],"author":"Ms C. F.","lang":"en","created":[2018,1,28],"text":"Very good location, staff charming, helpful and knowledgeable, offering excellent restaurant suggestions and tourist information.","title":"Great location, charming helpful staff","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Paul C.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\nWe have canceled the preauthorization on your credit card as soon as you left the hotel.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-28"}],"author":"Dr P. C.","lang":"en","created":[2018,1,28],"text":"Reception was helpful, breakfast was good. Problem, receptionist held over $300 Australian dollars from my card which is still showing as a pending payment. I am unable to use that money until the withholding is reversed- I paid for everything in advance last year, as I have already written to remind you.","title":"Well located and clean","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Harry B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-23"}],"author":"Harry B.","lang":"en","created":[2018,1,23],"text":"The hotel staff were welcoming and helpful. I was a little disappointed that the room we were allocated only had one bed after I had specifically asked for a room with a sofa bed, but we managed. One odd problem was that the bathroom door could not be closed as it abutted against the headboard of the bed. This was reported to the desk which duly made a note of the problem. For the rest the room was comfortable, quiet and clean and perfectly adequate for a short stay. Breakfast was copious and reasonably priced. I would visit again.","title":"Friendly staff, good location, comfortable room","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Stephen W.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-24"}],"author":null,"lang":"en","created":[2018,1,23],"text":"Spacious room. Good service especially at front desk. Planned to have a drink at bar before dinner but could not get served so gave up.","title":"Nice room. Excellent service","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Melissa P.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-23"}],"author":null,"lang":"en","created":[2018,1,22],"text":"The Novotel is clean, tidy and the staff are welcoming.","title":"The Novotel is clean, tidy and the staff are welcoming.","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-18"}],"author":null,"lang":"en","created":[2018,1,16],"text":null,"title":"Week-end en famille","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\nWe don't charge the breakfast on your bill, we just sent you your final bill\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-16"}],"author":"Maria","lang":"en","created":[2018,1,15],"text":"My journey in the hotel was pleasant until I was ignored on my follow up email, saying that hotel charged me for the breakfast I didn’t sign up nor had.","title":null,"score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear Jean M.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place.\n\nWe're happy to read that you appreciate the service and the room. It's very important for us.\n\nFor the breakfast, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nHope to see you next time, we wish you an Happy New Year 2018 !\n\nHave a great day.\n\nIngrid GOORDEN\nAssistant Front Office Manager","created":"2018-01-15"}],"author":"Jean M.","lang":"en","created":[2018,1,14],"text":"Very clean good service but the breakfast was NOT up to Novotel standard the fried breakfast was cold, I was the first down at 7 . The selection of bread was POOR","title":"OK as Novotels go","score":80.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mr A.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. \n\nThank you again for sharing your experience.\nWe wish you an Happy New Year 2018 !\n\nSincerely,\n\nIngrid GOORDEN\nAssistant Front Office Manager","created":"2018-01-15"}],"author":"Neil A.","lang":"en","created":[2018,1,12],"text":"Satusfactory","title":"It was what was required","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Isabella S.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team.\n\nWe wish you an Happy New Year 2018 !\n\nHave a great day.\n\nIngrid GOORDEN\nAssistante Chef de Réception","created":"2018-01-15"}],"author":"Isabella","lang":"en","created":[2018,1,12],"text":"We found the hotel comfortable, with plenty of room. The staff were pleasant and obliging . Overal a good experience.","title":"Very convenient and comfortable with pleasant staff","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Hugo K.,\n\nThanks to share your comment regarding your stay to the Novotel Lille Centre Grand Place.\n\nMy colleague explain me the problem with your fidelity card at the departure.\nDid you talk with someone of Le Club Accor Hotel ?\nBecause the validity of your card was until December 2017, and only them can send you a new card.\n\nWe wish you an Happy New Year 2018, with all our best wishes !\n\nHave a great day.\n\nIngrid GOORDEN\nAssistant Front Office Manager","created":"2018-01-09"}],"author":"K.","lang":"en","created":[2018,1,8],"text":null,"title":"As expected, but...","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear bastiane m.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-05"}],"author":"M.","lang":"en","created":[2018,1,4],"text":null,"title":"Excellent","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Gerardo R.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-04"}],"author":null,"lang":"en","created":[2018,1,4],"text":"Nice location, friendly staff, great breakfast, only one problem is parking or getting the luggage from the car.","title":"Nice location, far away parking.","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Clive G.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-03"}],"author":"Beechwood","lang":"en","created":[2018,1,3],"text":"Of the three Novotels this is the best location. Easy to walk to all the central sites and restaurants. In addition this Novotel offers the best breakfast we have experienced in any Novotel worldwide. 10 out of 10. Alas reception gave poor directions on 3 occasions, including directions to the car park. For example "1st left before the lights" is not explicit as "take the first turning on the left, then bear to the left and follow the road around behind the hotel and exit onto the junction of Place Maurice Schumann and Rue de 'l'hopital Militaire, turn right and follow the Parking sign Nouveau Siecle!". On the 2nd day, the coffee, tea and Complimentary water was not replenished in the room and we were given a dirty towel. Besides the door notice, the wifi notice, the telephone cost schedule, the towel notice in the bathroom, the speaker description, there were 13 other flyers in the room, far to many and impractical. Soundproofing is not good and we suffered from children running above out heads and dogs barking presumably from the floor above. We tried pushing the wireless buttons in the bar area on two occasions but to no avail. We went to the bar to order and was told that someone would come to us but 10 minutes later nobody came and we walked out. On another occasion we tried a 2nd time and nobody came but other guests that went to the bar then got served ahead of us. With 2 barman, you should always take a guests' order even if you then take a couple of minutes to fulfill it. Other than these minor issues, we would have given 10 out of 10 overall. This was our 2nd visit to this hotel and over the years we see many fine improvements. We look forward to returning in the future.","title":"The Best Novotel location in Lille","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Frank C.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-03"}],"author":"Frank","lang":"en","created":[2018,1,3],"text":"great.","title":"Nice hotel and rooms. Cosy breakfast environment. Great location in the centre of Lille. All sightseeing can be done by walking, including city, monuments and citadelle.","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Kieran F.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-04"}],"author":null,"lang":"en","created":[2018,1,3],"text":"I stayed one night in one of the executive double rooms. The standard of the room was more than satisfactory. \nPositive notes are the bathroom equipped with bathtub and hairdryer, the kingsize bed, the TV and the mini bluetooth speaker.\n\nOn the downside, the toilet was small and poorly lit.\nAs for the night, the rooms are nice and quiet, although I don‘t understand why they put me in a room opposite another in which renovations and handywork was being done relatively early in the morning.\nAlso enjoyed the mini bar and room serviced pizza!","title":"Comfortable hotel with good service","score":80.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-02"}],"author":"Michiel","lang":"en","created":[2018,1,2],"text":null,"title":"great location, nearby parking, clean rooms","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Chantal D.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2018-01-03"}],"author":null,"lang":"en","created":[2018,1,2],"text":null,"title":"Excellent hôtel","score":100.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Bernard V.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-30"}],"author":"Happy_not_to_stay","lang":"en","created":[2017,12,29],"text":"They don't offer all the perks for the Accor members. No room upgrade. Breakfast isn't that good. You can better eat at a local place. Rooms are worn down and need an update. Do not disturb sign was hanging at the door, but still they enter your room. I was making a nap at that moment. \nNo welcome gift for accor rmembers and overall not happy about this stay.","title":"Not the best option in Lille","score":20.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Graham M.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-30"}],"author":"Paddipod","lang":"en","created":[2017,12,29],"text":"We were delighted with the quality of our rooms, the friendliness and helpfulness of the staff and also surprised and pleased to find we were entitled to free parking and a complementary dinner.\nOur only complaint was that we were unable to open our windows and so found the room a bit stuffy","title":"Paddipod","score":90.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Henry J.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-30"}],"author":"Henry R. J.","lang":"en","created":[2017,12,28],"text":"One night business trip to Lille centre. The hotel was well positioned in the centre of Lille near to where we were meeting colleagues for dinner. No problems during the visit.","title":"One night stay in Lille","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear George B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-30"}],"author":"G B.","lang":"en","created":[2017,12,27],"text":"Excellent except my room service food was cold","title":"Mr G B.","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear S. M.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-26"}],"author":"M. S.","lang":"en","created":[2017,12,24],"text":"Very welcoming and people where very helpful. One of my collegues lost his backpack in the TGV and the receptionist helped to recover it. \nI wold head liked a wall outlet on both sides of the bed.","title":"Ok!","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Naeem Ahktar,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-26"}],"author":null,"lang":"en","created":[2017,12,22],"text":"short stay on way home","title":"very good","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Jason D.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-19"}],"author":"Jason D.","lang":"en","created":[2017,12,18],"text":"From booking to checking out, the whole experience was excellent.","title":"Convenient and a cracking good breakfast","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Dear Susan H.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-18"}],"author":"Susan","lang":"en","created":[2017,12,18],"text":null,"title":"Short stay for Christmas market","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear George L.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-18"}],"author":null,"lang":"en","created":[2017,12,18],"text":"The hotel was in a good location and quiet. Room had everything you needed althogh the bath was small and not suitable for a bath- plug did not fit! The decor and finish was quite 'tired' - tiles and grouting in the bathroom quite old and in need of repair and carpet stained. One little niggle, the air conditioning /heating unit was noisy with the sound of 'trickling' water.\nHowever, reception staff friendly and efficient.","title":"Basic business Hotel","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Joanne M.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-18"}],"author":"Jo","lang":"en","created":[2017,12,17],"text":"Room had an underlying smell of cigarette \nToilet had a slight noisy leak\nCouldn’t turn on the coffee machine - not sure if that was Me or not\nPass card stopped working the night before","title":"Fair","score":50.0,"trip_type":"family"},{"response_list":[{"text":"Dear Simona L.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-16"}],"author":"Simona","lang":"en","created":[2017,12,16],"text":"It was a very good experience even if in the first night it was a little cold in the room, but this is somehow understandable as my staying there was in a very cold period for Lille.\n\nThe rooms were clean and confortable and the staff professional and helpful. \n\nBreakfast could be improved as there are the same dishes every day and for a long staying this could become boring.\n\nI was also surprised by the fact that in the small bathroom there is only the toilet and you need to go to the other bathroom to wash your hands. It was not a breaking point for me, but I would have preferred to have a sink in the small bathroom as well.","title":"Very good experience","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear A. B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","created":"2017-12-16"}],"author":"B. A.","lang":"en","created":[2017,12,16],"text":"I have forgotten my laptop in the TGV and thanks to the ladies from reception i got it back. So, thank you very much:)","title":"It was nice","score":90.0,"trip_type":"business"}],"reviews_distribution":[{"count":1670,"stars":5.0},{"count":1617,"stars":4.0},{"count":269,"stars":3.0},{"count":96,"stars":2.0},{"count":32,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":3684},"reviews":[{"author":null,"avatar":null,"date":"25/02/2018","description":"Very welcoming and efficient. I am a cold person, so when I phoned late at night for an additional duvet late at night, one was brought quickly.\n\nThe only problem was at checkout, when the bill was higher than what my booking confirmation stated.","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-25T12:00:00+0000","text":"Dear Gillian T.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,25],"ratingImageUrl":null,"score":"4.5","tripType":"single","trust":"trust"},{"author":"Jean L.","avatar":null,"date":"22/02/2018","description":"Welcome, staff very kind, confortable and good design","name":"Very pleasant","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-24T12:00:00+0000","text":"Dear Jean-L. A.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,22],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"22/02/2018","description":"The quality of the room was mediocre; the beds uncomfortable and very noisy! No real satisfaction when I complained to staff and they tried to charge for breakfast that we did not have!","name":"Disappointing stay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-24T12:00:00+0000","text":"Dear Audrey F.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,22],"ratingImageUrl":null,"score":"2.5","tripType":"family","trust":"trust"},{"author":"Peter","avatar":null,"date":"17/02/2018","description":"The location close to the old town center is perfect. The down side to this is that it can be difficult to find a parking lot to unload your luggage, however a parking garage is within a 5 min walk. The rooms are clean and the bed is perfect. Prices at the bar are quite expensive. The food in the restaurant was good and reasonable priced, however the cutlery and plates are not always clean. A very small fitness room.","name":"Perfect location","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-19T12:00:00+0000","text":"Dear Peter D.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,17],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"Colin W.","avatar":null,"date":"14/02/2018","description":"We’re a well travelled family and stay at a lot of hotels across Europe, last Novotel was Sept 17 in Geneva.\n\nRoom was fine, as I said in the title it felt and looked tired. \n\nHairdryer wasn’t working and with my wife and daughter with me this was an issue. We called reception and after some explanation a hairdryer appeared -All fine until we checked out.\n\nApparently a £50 security deposit had been applied and the receptionist was insistent we went back to the room and bring down the hairdryer - did she think we looked like common garden hairdryer thief’s?\n\nAbsolutely disgusting way to treat guests.\n\nLast time for me and the family in Accor hotels.\n\nAbsolutely disgusted at being treated like a thief.","name":"Two night trip, hotel looks and feels tired. Disgusted at way we were treated at check out.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-15T12:00:00+0000","text":"Dear Colin W.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nRooms Division Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,14],"ratingImageUrl":null,"score":"0.5","tripType":"family","trust":"trust"},{"author":"Jo V.","avatar":null,"date":"14/02/2018","description":"Nice hotel at a good location. Our room was close to the elevator and for that reason noisy. De quality of the restaurant in very good and also the breakfast can cope with many other hotels. The real coffee machine with real beans instead of instant powder is wel appreciated. \nOnly one negative point: End of breakfast at 9h30 is quite early if you're on holiday.\nCheck-out at 12:00 is perfect !!\nWe enjoyed our stay :)","name":"Good hotel, beautiful room, good restaurant for an acceptable price.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-16T12:00:00+0000","text":"Dear Jo V.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,14],"ratingImageUrl":null,"score":"4.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"13/02/2018","description":"Location was good but not good price for money. The décor, facilities in the room and staff attitude was of 'Novotel' standard as I expected.","name":"It was overall okay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-13T12:00:00+0000","text":"Dear Abhijeet M.,\n\nThank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,13],"ratingImageUrl":null,"score":"3.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"12/02/2018","description":"Fantastic staff, room was great and very clean. Good breakfast, and hotel is in a good location.","name":"Very good","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-13T12:00:00+0000","text":"Dear Kim K.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,12],"ratingImageUrl":null,"score":"4.5","tripType":"single","trust":"trust"},{"author":"Steve B.","avatar":null,"date":"08/02/2018","description":"Very nice staff and everything went well","name":"Nice stay and centrally located","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-08T12:00:00+0000","text":"Dear Stephen B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,8],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"Camille","avatar":null,"date":"05/02/2018","description":"good room and quite environment. the sink was plugged so the water evacuating slowly.\nthe tap on the side (left of the sink) is impractical.","name":"that was OK","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-06T12:00:00+0000","text":"Dear Guest,\n\nThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,5],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"Ms C. F.","avatar":null,"date":"28/01/2018","description":"Very good location, staff charming, helpful and knowledgeable, offering excellent restaurant suggestions and tourist information.","name":"Great location, charming helpful staff","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-28T12:00:00+0000","text":"Dear Christine F.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,28],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"Dr P. C.","avatar":null,"date":"28/01/2018","description":"Reception was helpful, breakfast was good. Problem, receptionist held over $300 Australian dollars from my card which is still showing as a pending payment. I am unable to use that money until the withholding is reversed- I paid for everything in advance last year, as I have already written to remind you.","name":"Well located and clean","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-28T12:00:00+0000","text":"Dear Paul C.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\nWe have canceled the preauthorization on your credit card as soon as you left the hotel.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,28],"ratingImageUrl":null,"score":"3.5","tripType":"couple","trust":"trust"},{"author":"Chrissie F","avatar":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"date":"24/01/2018","description":"Great location near the Grand Place, charming, helpful staff, thank you for the restaurant recommendations, both were excellent, a practical room, with a comfy bed, funny oiled pillows though, and importantly, a very good breakfast with good coffee! All in all, a very good base for a most enjoyable tourist weekend in Lille. ","name":"Good base for a tourist weekend in Lille","ownerResponse":{"author":"Marie-Ange S, Public Relations Manager at Novotel Lille Centre Grand Place, responded to this review","id":"556642836","lang":"en","published_date":"2018-01-27T02:31:12-0500","text":"We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2018,1,24],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Family","trust":null},{"author":"Harry B.","avatar":null,"date":"23/01/2018","description":"The hotel staff were welcoming and helpful. I was a little disappointed that the room we were allocated only had one bed after I had specifically asked for a room with a sofa bed, but we managed. One odd problem was that the bathroom door could not be closed as it abutted against the headboard of the bed. This was reported to the desk which duly made a note of the problem. For the rest the room was comfortable, quiet and clean and perfectly adequate for a short stay. Breakfast was copious and reasonably priced. I would visit again.","name":"Friendly staff, good location, comfortable room","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-23T12:00:00+0000","text":"Dear Harry B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nMarie Ange SAGNIEZ\nResponsable Réception","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,23],"ratingImageUrl":null,"score":"4.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"23/01/2018","description":"Spacious room. Good service especially at front desk. Planned to have a drink at bar before dinner but could not get served so gave up.","name":"Nice room. Excellent service","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-24T12:00:00+0000","text":"Dear Stephen W.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. 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