Manager - Service Designer - London

Job information

PwC is evolving it's approach to business transformation by bringing in experience strategy, design, and user experience (UX) capabilities. We believe that providing a combined approach incorporating business, experience and technology is essential to delivering successful transformative outcomes for our clients. This new team will benefit from working closely with our established business strategists and technologists throughout the firm, gaining access to leading clients globally. PwC has recently appointed a new CXO (Chief Experience Officer) to its Consulting practice, to evolve the firm’s approach.

We therefore have a new exciting opportunity available for a Service Designer with previous agency experience, relevant client-side (public or private sector), or consultancy experience to join its growing London-based experience team.

We’re looking for keystones - the brightest and most ambitious thinkers to define and deliver challenging projects. Designers are integral to our process here at PwC and we are deeply committed in making sure the work we produce is intuitive, intelligent and enjoyable. Big thinking. Forward thinking. We are looking for someone who can find sources of innovation by looking where no one else is and use these insights to create services that change the world as we know it.

This role is very visible, so articulation of complex design principles and ideas is vitally important, both to internal stakeholders and with clients. It is also a hands-on role: leading teams to conduct research and find fresh and actionable insights and collaborating with multidisciplinary teams to create, and brilliantly communicate, service concepts and experiences that help our clients solve complex problems and differentiate their businesses.

About you

You’ve probably recently completed a masters degree in service design, or maybe a bachelors in a related discipline and have 5 - 7 years of experience in the field with either an agency or on client side. You are keen to expand your horizon and grow professionally and personally by taking on larger, more demanding and different design challenges. We are looking for curiosity, enthusiasm and a can-do design thinkers. You are:

Passionate about service design and human centred design

An experienced service design practitioner, enjoy sweating the details, with a portfolio of relevant and recent service, or product-service systems, design work for leading national/international brands

Be a strong design generalist with theoretical knowledge, and practical experience related to information-, interaction-, and visual-design across a variety of devices, touch-points, and experience domains

Well versed in design research (e.g. ethnographic research), analysis and synthesis to identify insights and opportunities

An expert in using service design methods and tools as well as collaborating with other design disciplines, internal teams as well as client teams.

Always looking for more effective ways to increase the impact of your work and you have demonstrably created real business impact with it.

Great at working in/with multidisciplinary teams, but happy to work independently too

Strong in spoken, written and visual communication skills

Capable to manage your own workload and flexible to adapt to changing demands

Understand, utilise and play a lead role in improving PwC methods, tools, approaches, policies and procedures for client work and internal matters

Skills, Knowledge and Experiences

At least five years of relevant professional experience. Demonstrated experience, competence or expertise in the following:

Ability to demonstrate mastery of service design methodology and tools (e.g. service blueprints)

Ability to analyze, reframe and think on both a holistic and a detailed level; to think through human and rational lenses, being able to switch between the two, and know when to switch

Ability to work both independently and in close co-creation with others; to take decisions when needed and be able to create synergy in a diverse team, with specific roles and towards a common goal

Strong interpersonal skills: the ability to truly engage, connect and create trust with colleagues and clients, as well as having a well-developed empathy for research purposes; the ability to “get people to talk”

Excellent visual skills; thinking visually and great at visualising and prototyping, with well developed graphic skills

Ability to lead facilitation of workshops, working sessions and interviews

Ability to recognize when help is needed and to engage the right people in an open and constructive way

Work with multidisciplinary teams to develop detailed service blueprints

Support business development through participation in proposals and client meetings

Support practice development, through design leadership, mentoring and coaching

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Just graduated and looking for a graduate or starter job in consulting? An overview of all consultancy jobs and junior consultant vacancies for graduates.Ready for a next career step in consulting? An overview of all consultancy jobs and vacancies for (senior) consultants with 2 to 5 years of working experience.Consultancy.uk presents an overview of all consulting jobs for (senior) consultants and (senior) managers with 5 to 10 years of working experience.Consultancy.uk presents an overview of all consulting jobs at Principal, Director and Partner level for highly experienced consultants and managers.

A-levels

Undergraduate degree

Postgraduate degree

MBA

Advanced degree

An overview of A-level school leaver jobs and vacancies in the consulting industry. Entry-level jobs for school leavers and students.An overview of undergraduate degree jobs and vacancies in the consulting industry. Jobs for students with a Bachelor’s degree.An overview of postgraduate degree jobs and vacancies in the consulting industry. Jobs for students with a Master’s degree.An overview of jobs and vacancies in the consulting industry for students with an MBA degree.An overview of jobs and vacancies in the consulting industry for students with an advanced degree such as JDs, MDs and PhDs.