Frequently Asked Questions

How do I return an item?

The most convenient way to return an order is by using the
return label provided with your original shipment. This lets you return your
order directly to our warehouse. Once the item has been returned to our warehouse, we will process the refund onto your credit card. If your purchase was made through the Ship to Store program, please return the item to the store. Your store will then process the return and let us know to refund the card. We request that you allow 1-2 business days for your financial institution to collect and post the refund.

Can I use a personal check or money order?

At this time we only accept payment in the
form of electronic transactions with a credit card or gift card.

How do I find out my shipping cost?

Shipping costs are provided very early in the order process. We
provide an initial estimate in your shopping cart, and then provide
additional shipping options in Step 2 of the order process. All of the
shipping options and costs will be listed before any credit card information
is required. There is no obligation to complete the order after reviewing the
shipping costs. If you choose the “Ship to Store” option there is no
shipping cost.

Do you ship to destinations outside of the USA?

We do ship to APO/FPO addresses overseas, but otherwise we do
not ship outside the United States. USPS Priority Mail is your only option
for shipping to Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau,
Virgin Islands, and APO/FPO addresses.

Do you have gift cards?

At this time we do accept gift cards as a form of payment for
online orders. You may also purchase one online here. Many of our local stores also offer
gift certificates in their stores. Find your nearest store location here.

Can I get a catalog?

We offer seasonal catalogs through participating local stores.
Please contact your local store to check on availability. Find a store
near you by using our Store Locator.

Is there a store near me?

We have over 3,800 Do
it Best retailers worldwide, with stores in every state of the US! Our Store Locator is
a great way to find a local store. Just click the link, then enter your zip
code or select your state.

How do I change my order?

If you would like to change your order you will first need to
cancel your original order and place a new order. Please contact Customer
Care at (855) 828-9792 to assist in this process.

When will my order arrive / Has my order shipped / What is the
status of my order?

Tracking your order is very easy. Log into your account to review your order status on www.doitbest.com

How do I cancel my order?

If you need to cancel your order, you can do so until it enters
the shipping process. If you would like to cancel or change your order,
please contact Customer Care at (855) 828-9792 to assist in this process.

When will my order ship?

Generally, orders placed before 5:00 pm (EST) ship the next
business day. Orders placed after 5:00 pm will typically ship in two business
days. If we encounter problems with your order, we will notify you by email
or telephone as soon as possible.

What shipping options are available?

We reserve the right to choose the carrier for our “Ground” and
“Express” options. If you desire a specific carrier we can accommodate
it by having you talk with one of our customer service representatives at (855) 828-9792. We have many shipping options available: UPS Ground,
Next Day Air, Second Day Air, and USPS Priority Mail. For larger orders, we
might be able to have the item(s) shipped via common carrier.

Is the online price the same as in store price?

Our goal is to offer the best possible prices on doitbest.com as
well as in our Do it Best stores. Sometimes an online price will not match a
price that is offered in your local store. The local price may require
additional handling, may not be available or may have other factors that
influence the price difference from the online price. Please Note: Prices
shown on doitbest.com are online prices only. Products that are shown as
“Available for Ship-to-Store” may be shipped to stores that accept
Ship-to-Store deliveries using the online price. Payment is required at the
time of order. Your local Do it Best store may not honor online pricing found
on doitbest.com. If you wish to purchase an item at your local store, the
in-store pricing will apply.

Why can't I ship an item via Ship-to-Store?

In order for an item to be shipped using the FREE Ship-to-Store
feature, the item must be available in the warehouse that services your local
store. If the item is out of stock in the warehouse or the store does not
offer the Ship-to-Store feature, you will need to order using one of our
standard or express shipping methods (shipping charges apply). Some items may
be too large or may damage easily. These items typically require
Ship-to-Store as your only shipping option.

Why can't I checkout using Ship-to-Store?

Once you have chosen your preferred online store, the website
will verify that the product is available in the local warehouse. If the item
is available, you will see "Available for Ship-to-Store" underneath
the product name in the shopping cart. If the text reads "Not Available
via Ship-to-Store" the item is not available for this option and the
Ship-to-Store delivery method will disappear.

What forms of payment do you accept?

We accept Visa, Discover, American Express, Do it Best Gift
Cards, and MasterCard.

Can I use my Rewards Card on DoitBest.com?

The rewards cards are specific to member stores. Please contact
the local store where you applied for your rewards card to find out detailed
information on how the rewards work and the benefits you can receive.

At this time, online purchases at DoitBest.com do not count towards rewards
purchases.

I just received my order and you sent the wrong item!

We hope to make shopping at our site a positive experience every
time and apologize if we made an error with your order. We will work to get
this taken care of as quickly as possible. You can reach our Customer Care
Representatives at (855) 828-9792, by email at helpline@doitbest.com.

Do you have a toll-free number to call?

Yes! You can reach us toll-free at: (855) 828-9792. You can also
email one of our Customer Care Representatives at helpline@doitbest.com.

My order arrived damaged, what should I do?

If your order arrived by UPS or FEDEX, we will have them pick it
up. Please re-package the order, with the paperwork inside, and attach the
return label to the outside of the box. Contact one of our Customer Care
Representatives at (855) 828-9792 or by email at helpline@doitbest.com.
UPS or FEDEX will arrive within seven business days to pick it up. If you are
not going to be home, please leave the package where UPS would normally make
a delivery. If UPS misses you, they will leave a pick up notice indicating
when they will return.

Where can I find a Safety Data Sheet (SDS) for a Do it Best product?

A link to request an SDS for any of our products is available on
every product detail page below the item “Specifications” under “More
Information”.

My promotion code won't/didn't work!

Promotion codes can be set up in various ways. Some examples are
one-time use codes, or codes for specific departments. When you enter the
promotion code in the text field and click Enter, a message will normally
display any reasons why the promotion code is not being applied to your
order. If this does not occur, please contact our Customer Care
Representatives at (855) 828-9792, by email at helpline@doitbest.com.

How do I apply a not for profit tax id to my order?

To apply a not for profit tax id to an order, there is an
approval process first. Please enter your information when setting up your
login with us. Please call us at (855) 828-9792 from 7:30 am to 7:00 pm Eastern
if you have any difficulties. We will ask you for your tax exempt
certificate. Or, if you prefer, fax your certificate to 260-748-5409 along
with your contact information. Once we have approved it, you can enter your
tax id number on the Shopping Cart page to get a tax exemption on your order.
If you have any questions regarding this, you can also email us: helpline@doitbest.com

How do I start a Do It Best store?

We have a large network of over 3,800 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. You may contact our Member Services department at (260) 748-5551 to obtain information regarding opening a Do it Best store. If you prefer, Customer Care can forward your information to Member Services on your behalf.