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Buyer Protection:

Each item goes through a rigorous authentication process with industry leading protocols and Zapyle is in constant contact with brands and fashion houses to guarantee authenticity.

Zapyle protects its buyer by giving you 24 hours return period. If you are not happy with the product, we accept the return with no questions asked. In the event you wish to return your product, Zapyle will reimburse the entire amount as store credit in your Zap wallet.

Credit Card Checkout

Zapyle accepts credit and debit cards including Visa, Mastercard, American Express and Discover, as well as payments through Net Banking accounts. For your protection, all transactions are powered by Citrus.

Shipping

Shipping is free on purchases above Rs. 3000. Shipping charges are non-refundable in case of returns.

For Returns

You have a full 24 hours to return your products starting from the day you received your order. All you have to do is fill in your details here: Return/Exchange.

Once your return is confirmed, pack and seal the item, just as it was delivered to you, before handing it over to our delivery partner. Zapyle will not be responsible for any loss or theft due to the packing condition upon return. The product must be unused, unwashed and all tags must be intact. Place the invoice outside the packet, so that the return address is visible.

Pick up – Once your return request is raised, our courier partner will pick up the product within 2 working days.

Self-Ship – In case your pin code is not eligible for reverse pick up, please self-ship the products to the given return location. We will send you a confirmation email as soon as we receive the shipment at our warehouse.

Once we receive the product, our Zap quality experts will review the same and approve the refund if accepted. The refund will be credited to the source selected at the time of return initiation.

It would take approximately 8-10 days for your returned product to reach us, and a maximum of 3 days from that time until you’re refunded. In total, a return would span an average of 10-12 days.

For any other queries and return status, reach out to us at [email protected], mentioning your order ID.

Note: No products shall be accepted if the Warranty Card/Product Tag is missing while return or exchange of the products.

Exchange

Please follow the Return process and opt Zap Cash as your refund mode. We will refund the amount to your Zap Wallet and place a new order with your credit. Please pay the difference amount (if any) at the time of checkout, via your preferred mode of payment (COD/Online).

Note: For hygiene reasons, makeup, swimwear, and pierced jewellery is non-refundable, and we request that you try on swimwear and lingerie over your own underwear, and keep the seal intact.

Received an incorrect or faulty item? Oops, our bad! Please get in touch via the Get In Touch page, within 28 days of receiving your order, along with the details of the issue. We’ll get back to you quicker than you hit ‘send’!

Cancellations

To cancel an order you’ve placed, please reach out to [email protected] or call 8296959712. If your order is not wrapped and already on its way, the order amount will be refunded to your account with no questions asked.