Summary Email Formatting

Since the Review Notes App's Summary Email feature was released we've heard feedback from some clients that they'd like control over the email's formatting. Some requests have been to customize the subject line, remove details such as an Artist's name or include other information from custom fields and Thumbnails.

Please add your support to this feature if you'd like to see this implemented.

To keep emails with thumbnails light-weight, it'd be great to allow the thumbnail to simply be an <img src> link instead of actually attaching the thumbnail. I could see that as a site preferences (always use <img> links vs always use attachments), or a per-email-template preference, or even a user preference (receive thumbnails as <img> links or receive as attachments). User-preference would be the most "work" to maintain but it's the most flexible -- in-house (same network) users could receive no-expiration-time <img> links to keep their mails light, while off-network folks receive attachments or timing-out <img> links.

Right now I'm thinking about doing all the emails by myself with python by looking at the Event Log every minute. Like that I could use jinja, html templates, embedded images, ... But it would be much better if I had control over what SG is sending.

(artists hates the mail's notification and the ugly formating is playing a big part in this dislike.

Agree with Kristin, above - adding version IDs would be incredibly useful, and being able to control the format ourselves, as different things become more important/less important depending on the project/client.

All I would like to see inlcuded is the project name SOMEWHERE, because in all the summary eMails I get, there's the project itself missing. As I work on multiple projects most of the time, I need to guess to which project it belongs to!

It's not until over 100 characters that I can determine what shot this is in reference to!?!

Everyone's been far too nice, the fact that we don't have basic controls to customize simple email templates & formatting (circa 1998) is simply a FAIL on the part of both the Shotgun support and dev teams.

Also, it's 2018, can we get a Discord, Telegram, and/or even a #slack channel so users can interact with the team openly and in real-time? These are great platforms to provide updates, information, support, requests, feedback, etc. It can help build, as well as strengthen the Shotgun community, which in turn garners opportunities to improve Shotgun.

Thanks for the links Alex! We definitely need to make those more discoverable for the rest of the community. I'll talk with the team about where we can more clearly advertise those.

To address your constructive feedback David, yes, a longstanding request like this should have some more official response than my minor addition from last year. We've had some priorities shift since my last reply and we admittedly dropped the ball in getting the other requests in this thread pushed further along. I'm working to rectify that so I can report back if this is something we may work on in the near future, further out, or just not planned at all.

Based on your example it looks like you're conflating the original intent of this request (formatting control of the summary email that comes from the Review Notes App) with general email notifications. Those too can be better, though they do offer more customization than what is currently provided for the Review Notes summary email.

For your example with the subject line I'd recommend checking out the documentation for modifying email layouts which allows you to select which fields appear in the subject and body, and in what order. This way you can put the Project name at the front of the subject, or whatever fields would be most helpful.

Fantastic, thank you Alex for the Discord links, I'll get on there later today!

I did hunt around for them across the site, but couldn't find them. Makes sense to add the Discord icon to your social media badge array no?

Brandon, I appreciate the response, the harsh posts stem from many frustrations as an artist using Shotgun for far too many years disappointed by the user experience. Thank you for the insight and link to formatting the Review Notes App emails, happy to discover we have some control here. We will try it out a more concise result, and post back our results. :)

I had a chat with the PM who oversees this part of Shotgun while at Siggraph, and it doesn't sound like we'll be looking into this sort of feature within the next quarter or two. We will continue to monitor this thread and evaluate when this sort of enhancement might fit in with a future release.