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Defective Products

Please contact us if an item arrives damaged or seems

Return Policy

* Returns must be initiated within 30 days of purchase and require Return Merchandise Authorization (RMA).
* Products must be received at the return center within 50 days of the purchase date for a refund. Original shipping fees and return shipping fees cannot be refunded.
* Items must be in brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a refund.
* Tags must be attached, and sticker seals must be intact or unbroken for applicable items.
defective. Provide the order ID number and detailed information regarding the damaged or defective product and we’ll be happy to resolve the issue.

REFUNDS AND EXCHANGES on UN-OPEN Boxes ONLY

We accept Returns for Refunds and Exchanges. We offer a 7-day 100% satisfaction guarantee, no questions asked. The return must be initiated on or before the 7th day from the purchase date. Products returned must be returned in the original packaging in order to receive a full refund or exchange.

DOMESTIC RETURNS

For Domestic orders (inside the U.S.) please check below to initiate your return and follow the steps provided. This must be done on or before the 15th day from the purchase date in order for the return to be accepted.

EASY PRODUCT RETURNS

As part of the returns process you will be notified of your refund amount after you select the return shipping method. The refund will be paid out to you once the package is confirmed as delivered back to us. The refund will automatically be applied to the original method of payment within 2-4 business days. If your purchase was made with a gift card that has a Visa, Mastercard, or AMEX logo your refund will go back to that gift card since that was the original form of payment. Refunds will not be issued for returns of empty packaging.

RETURN SHIPPING COST

If a product was defective or you received the wrong item, we will pay for the return shipping. Otherwise, the customer is responsible for the return shipping costs. The cost of shipping is taken care of through the returns process, the cost of shipping will be deducted from the refund amount, and a paid label will be provided when the return is initiated.

INTERNATIONAL RETURNS

Please fill out the Return Request Form to initiate a return. Then ship your order back to us at our physical location. The postmark date must be on or before the 90th day from the purchase date in order for the return to be accepted.

Contacting our company
You have many options to contact us either Email , Chat or call us for current address.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the refund status. A credit will automatically be applied to the original method of payment within 2-4 business days. If your purchase was made with a gift card that has a Visa logo your refund will go back to that gift card since that was the original form of payment. Refunds will not be issued for returns of empty packaging. Refunds will not be issued for original shipping costs if items are returned as not satisfactory or due to an incorrect address not at the fault of Powder City.

LATE OR MISSING REFUNDS (DOMESTIC AND INTERNATIONAL)

If you haven’t received a refund yet, we ask that you first check your bank account to confirm the funds have not posted. Then contact your bank or credit card company to inquire if anything is pending. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted and funds are available. If you’ve done all of this and you still have not received your refund yet, please contact us.

EXCHANGES (DOMESTIC AND INTERNATIONAL)

A product can be exchanged for the exact same product as a replacement if there is a problem with the quality or if it is damaged. Exchanges are not permitted for different products of the same or similar value. If you would like something different a return for refund and a new purchase would need to occur.

If you need to exchange your item, fill out the Exchange Request Form and send your item to:

Contacting our company
You have many options to contact us either Email , Chat or call us for current address.