Brent said he had problems with his vehicle being done by anyone's standards. He was not satisfied with the body work or the paint work performed because the door they replaced doesn't open as smoothly as the other side. It catches on something. The seal on the wheels were not properly fixed but the owner finally came and fixed them himself. He can still see the paint touch up done by the seam. His vehicle was delayed by 2.5 weeks because of an oversight on the checking of the areas that were repaired. He was told 3 or 4 times that his vehicle was finished but it was not and still is not. He was happy this facility paid for the additional time he needed the rental vehicle. He was given a gift basket with an apology, which he thought was a nice gesture. He would not recommend this business for the reasons already stated.

Category:
Collision

Service Date:
08/22/2017

Review Created:
09/09/2017

This review was collected via phone interview by Customer Research Inc.

Kristina said this business kept giving her different reasons why her vehicle was not repaired correctly and she is still going to have to take her vehicle back to have her passenger side wheel looked at because it was not done right. Her vehicle was two days late due to them finding additional damage. She would not recommend this business due to the reasons previously stated.

Category:
Collision

Service Date:
01/06/2016

Review Created:
03/04/2016

This review was collected via phone interview by Customer Research Inc.

Allen said he did not want to pay this business for a diagnostic just to tell him that damage he wanted fixed was not accident related. He put a brand new battery in his vehicle but it was nearly drained overnight.

Category:
Collision

Service Date:
02/13/2016

Review Created:
03/02/2016

This review was collected via phone interview by Customer Research Inc.

Alexander said he had to go back to this business twice to get his vehicle fixed after they told him it was finished. He was not satisfied with the quality of the body work but he was satisfied with the paint work performed. His vehicle was not ready when promised because he has to go back again. He was not satisfied with the personnel because they were too pushy about getting him out of there. The issue could have been solved if they would have gone over what was done on the vehicle. He would not recommend them to others due to the reasons stated above.

Category:
Collision

Service Date:
12/12/2014

Review Created:
01/12/2015

This review was collected via phone interview by Customer Research Inc.

Merry said she was rear ended by a lady whose insurance company sent her to this business. She signed a paper saying they could fix or repair the vehicle. Their liaison between the business and the insurance company was not helpful. She wanted to change businesses but was told she had to buy the parts from them for $2,000. At that time Cascade did not have the parts, but she was told they could not return them. She said she felt they were dishonest, especially saying that they could not return the parts, when in fact, they did not have the parts at that time. Her vehicle was not ready when promised. There was a few days delay, no more than a week, but she did not know why. She turned in her rental vehicle thinking hers was fixed. Her vehicle sounded horrible as she started to drive it away. She had family come and get her and she left the vehicle. She stated she felt the personnel just lied. The other party's insurance company recommended this facility. Because of the reasons mentioned, she would not recommend this facility to others.

Category:
Collision

Service Date:
12/09/2013

Review Created:
01/02/2014

This review was collected via phone interview by Customer Research Inc.

Marygold said the business didn't re-attach the inside panels correctly. She stated that her vehicle was five days late, but didn't elaborate why. She said the business failed to call her. She mentioned that because of these reasons, she would not recommend this business.

John said he was not satisfied with the quality of the body work because the motor mounts were damaged in the accident and they did not even check them out or repair them. He was not satisfied with the paint work performed at first, but he chose not to elaborate why. He brought his vehicle back and they did correct the paint to his satisfaction. He was satisfied with the courtesy of the personnel, but he was not satisfied with the professionalism of the personnel because they did not even check out the motor mounts. As a result of this visit, he will not recommend this facility to others.

Category:
Collision

Service Date:
06/16/2011

Review Created:
07/05/2011

This review was collected via phone interview by Customer Research Inc.

Deborah said she was not completely satisfied with the quality of the body and paint work because the paint was a different color so she had to take her vehicle back to this business. She has not received her vehicle yet so she doesn't know if it was done correctly yet. Her vehicle was ready two weeks later than promised. She was never given a specific reason for the delay, they just kept telling her different tasks they needed to perform before it would be finished. Due to this experience she would not recommend this business.

Category:
Collision

Service Date:
06/16/2011

Review Created:
06/30/2011

This review was collected via phone interview by Customer Research Inc.

Victor said they did additional damage to his vehicle while it was at the business. There were dents and scratches in the driver's door and the trunk. They used touch up paint on the areas but did not repair the dents. The repairs to the vehicle took 4 days longer than expected. They were waiting for an inspector from the insurance company to check the repairs. He would not recommend them for the reasons previously stated.

Category:
Collision

Service Date:
05/10/2011

Review Created:
05/27/2011

This review was collected via phone interview by Customer Research Inc.

Amy said she was not satisfied with the quality of the body work. It looks like they reused her bumper instead of replacing it. She rated a 2 for her overall experience because of the quality and the communication. There was a miscommunication with the estimate between the insurance company and when they dropped off the vehicle. She would not recommend them because she likes how the other places do their work better.

Category:
Collision

Service Date:
03/31/2011

Review Created:
04/05/2011

This review was collected via phone interview by Customer Research Inc.