There are 2 Resolutions for this Issue :-
Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
Open the cover of the product and remove the print cartridges.
Close the cover and wait for the Insert Ink Cartridges message to display.
Disconnect the power cord from the back of the product and wait for one minute.
Reconnect the power cord. If the product does not automatically turn on, press the Power button.
Open the cover and reinsert the print cartridges.
Close the cover. If prompted, print a calibration page.
Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting for menu selection)4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to thefunction listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately inorange and green, starting with orange.)The number of the Resetbutton pressingLED Function Remarks0 time Green Power off1 time Orange Service pattern print2 times Green EEPROM print3 times Orange EEPROM reset4 times Green Waste ink counter reset See waste ink counter resetprocedures below.5 times Orange Destination setting See Destination settingprocedures below.6 times Green Print head deep cleaning11 times Orange Button / LCD checking12 or more times Returns to a menu selection

E2-2 No paper (ASF) E3-3 Paper jam E4 No ink E5-5 The ink cartridges are not installed or a non-supported ink cartridge is installed ,or the ink cartridges are not installed properly E8 Waste ink absorber full, or platen waste ink absorber full

A) E5, E6 or E4 - it is cartridges error - to fix press the "stop\reset" button for 5-7 sec. and then release it.

B) E27 - it is code for reset absorber (EEPROM reset or Waste ink counter reset) and follow the described belowprocedure:

1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting for menu selection)4) When the on/off lights in green, press the Stop/Reset button the specified number of time(s) according to thefunction listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately inorange and green, starting with orange.)note: press 4 times for waste ink counter reset.

The number of the Resetbutton pressingLED Function Remarks0 time Green Power off

1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting for menu selection)4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to thefunction listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately inorange and green, starting with orange.)The number of the Resetbutton pressingLED Function Remarks

0 time Green Power off1 time Orange Service pattern print2 times Green EEPROM print3 times Orange EEPROM reset4 times Green Waste ink counter reset See waste ink counter resetprocedures below.5 times Orange Destination setting See Destination settingprocedures below.6 times Green Print head deep cleaning11 times Orange Button / LCD checking12 or more times Returns to a menu selectionIf I could be of further assistance, let me know. If this helps or solves the issue, please rate it.RNJ VINODKUMAR

E2-2 No paper (ASF) E3-3 Paper jam E4 No ink E5-5 The ink cartridges are not installed or a non-supported ink cartridge is installed ,or the ink cartridges are not installed properly E8 Waste ink absorber full, or platen waste ink absorber full

E9 The connected digital camera / video camera does not support Camera Direct PrintingE14 The Ink cartridges whose destination are wrongE15 Ink cartridge is not installed E16 - Ink remaining is unknownE16 -E19 Failed to scan head alignment sheetE22 Carriage errorE23 Paper feed errorE24 Purge unit errorE25 ASF(cam) sensor errorE26 Internal temperature rise errorE27 Waste ink absorber full or platen waste ink absorber fullE28 Ink cartridge temperature rise error -E29 EEPROM errorE33 Paper feed position errorE35 15 USB Host VBUD over current error - USBE37 17 Abnormal motor driver errorE40 20 Other hardware error E42 22 Scanner error1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting for menu selection)4) When the LED lights in green, press the Stop/Reset button 3 times for Orange EEPROM reset.Each time the Stop/Reset button is pressed, the LED lights alternately inorange and green, starting with orange.)The number of the Resetbutton pressingLED Function Remarks

3 times Orange EEPROM reset

12 or more times Returns to a menu selectionIf I could be of further assistance, let me know. If this helps or solves the issue, please rate it.Thanks, Joe

1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting formenu selection)4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to thefunction listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately inorange and green, starting with orange.)The number of the Resetbutton pressingLED Function Remarks

0 time Green Power off1 time Orange Service pattern print2 times Green EEPROM print3 times Orange EEPROM reset4 times Green Waste ink counter reset See waste ink counter resetprocedures below.5 times Orange Destination setting See Destination settingprocedures below.6 times Green Print head deep cleaning11 times Orange Button / LCD checking12 or more times Returns to a menu selectionIf I could be of further assistance, let me know. If this helps or solves the issue, please rate it.Thanks, Joe