Re: ( Vive Pro ) Blackout problem.

Hi @Objectivity, are there any error messages or other behavior that accompany the loss of signal? What is the behavior, exactly? Does it occur after a specific time within the HMD? How do you get it back online?

Re: ( Vive Pro ) Blackout problem.

Thank you so much for helping me cause I am extremely frustrated . Almost $800 VR headset MUST not act like this.

You asked ...

Are there any error messages ? No Never . All is shown as green on the monitor program in Steam VR.

Or other behavior that accompany the loss of signal? No . Just that .

What is the behavior, exactly? Red light on the headset no signal blackout.

Does it occur after a specific time within the HMD? No. It is just random. sometimes after a minutes or so sometimes after an hour or so.

How do you get it back online? It comes back automatically random. If it does not then I will unplug everything turn off everything restart my computer then it comes back again.

By the way, I am using my USB C type port because I had exactly the same problem using my mini display port except when I was using my mini display port I was also getting " Error 108 Headset not detected " .So I gave up on that port . I don't get any errors using my USB C type except the blackout problem I described .

Re: ( Vive Pro ) Blackout problem.

@Objectivity, please keep us upto date on how altering this setting affects your stability in the coming days. Another user recently reported that they also experienced positive resolution from a complex issue by disabling this setting - we'll start looking into seeing if we can correlate any behaviors to it.

Overall, it is hard to suggest other troubleshooting steps given that you're on a fresh installation of Windows and seem to have a pretty good understanding of the hardware. The HMD sounds functional, if it's a hardware HMD issue it tend to simply not work at all. There may be something quirky about the USB-C adapter you're using, can please you provide a link to it? Otherwise, hopefully this ends up being something that can be addressed via BIOS/software settings.

Re: ( Vive Pro ) Blackout problem.

@Objectivity, I'm happy to take a quick scan of your logs. SteamVR logs tend to not capture hardware issues on the PC/MoBo side but it's worth a look. I've sent you a PM with instructions on how to get your logs reviewed.

Re: ( Vive Pro ) Blackout problem.

@VibrantNebulaLast night I used the mini display port instead of USB C and was able to play for many hours with no issues . I did not get ( Error 108 Headset not detected ) either . Strange !

This time I disabled Intel® Virtualization Technology + VT in bios + set the cooling policy in power options to active ! it was on passive. As you might know Active = Increase fan speed to cool first, and only slow the processor to cool as a last resort.

Could this be an overheating problem ? The reason I am saying this is because when I play at night seems to be ok cause the temperature is cooler here in California. I remember last time when I got the blackout was around noon time and the temperature was really hot here. Can this be an overheating problem due to slowing down the processor to cool as a last resort ?