HHGregg Support Ticket

Exchange Remote - Sony RDR-VX560

Tried to exchange a remote for Sony RDR-VX560. Customer Service at the HHGregg store located at Kennesaw, GA refused to help us stating we should have come in sooner. It has been 4 months. Due to some health issues we had not tried to use the unit. Our son visited this weekend from MI and tried to hook it up for us. He told us it was the wrong remote. After looking it up online, I found that to be true. All we wanted was for him to look in the back. The original salesman told us they removed all the remotes from the floor models & put them all together somewhere else. All we wanted was a new remote that would work with this unit. He told us we could buy a Universal remote. I did not want a universal remote; I wanted one for this unit. Since he refused to try to do anything for us, we left.