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Cisco Bug: CSCuq04414 - UCCX refresh upgrade from 8.5 to 10.5 fails

Last Modified

Feb 24, 2015

Products (1)

Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Upgrade fails with the following error:
ISAM error: duplicate value for a record with unique key. Error inserting data into the db_phx_config
database.
Conditions:
Upgrade UCCX from a version without Finesse (e.g. 8.5) to a supported version of UCCX with Finesse (e.g. 10.5).