Subscription Payment Methods

I've had a subscription for a few years. I had to have all my cards replace recently and now when I am trying to renew, it is telling me my cards are invalid. Does the system not accept cards that have those stupid chips in them? My bank gave me no choice with them.

Hey there, so sorry you're having trouble! If you send a message to our official support account @funimationHelp on Twitter, or submit at ticket http://Funimation.com/support , our tech and customer service team will be happy to help you!

Also, in the future - please post any help questions in the Funimation Help section found here:

@JayHairston see...I did that and not getting anywhere. I was asked to send a screenshot of the error and haven't heard back in 5 days. It is disappointing because it looks like because of this, I lost my plan that I had for over 2 years that is no longer offered.

Help threads should still start in Funimation General. They will be moved to Funimation Help as necessary to keep it clean and avoid duplicate threads. Only mods and up can make threads in Funimation Help.

@Sophie that is fine, but I still want to know why I can't get my account back. I've posted to the Twitter, I've sent in a ticket, and I've tried to post here. All I got almost a month ago is someone would get back to me. I've heard nothing.

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