The Brand

Steve Madden is easily America's most successful shoe designer. Considered the fashion footwear mogul of the 21st century, Madden has been responsible for the design and marketing of the company's trendsetting shoes for the past two decades. His vision to give young, fashion forward women a unique way to express their individuality through style resulted in millions of customers worldwide and propelled his designs to the forefront of the fashion industry. In 1990, with a mere $1,100 in his bank account, Madden started crafting shoe designs from his Queens-based factory and the Steve Madden brand was born. With sheer guts, years of experience in the footwear industry, and unique creative designs, Steve Madden formed his own successful enterprise. A year later, Madden introduced a redefined version of platform shoes, resulting in one of the most spectacular success stories in the early 1990's. Inspired by his favorite rock and roll stars of the 1970s, the thick, chunky heel became Steve Madden's signature and a phenomenon in women's shoes. Madden's footwear vision is continuously evolving. Steve once said, ""What inspires me is what I see people wearing on the streets of the world from New York to London and beyond. I get my ideas and inspiration from pounding the pavement all over the world. Today, fashion is dictated by individual style. To me, the fashion of the future is anything that a young guy or girl feels good wearing as long as it's put together in the right way."" Today, the Steve Madden brand represents a lifestyle. It is about embracing fashion while still maintaining that funky independence that first defined the brand 20 years ago. Expanding now into apparel and other accessories such as dresses, handbags, belts, sunwear, cold weather, outerwear and hosiery, Steve Madden is always looking toward to the future. As 2011 begins, more exciting opportunities are on the horizon including re-packaging, new store design rollout and expansion in global markets.

Shipping + Returns

Shipping Methods & Charges

Our standard shipping method is via UPS ground at a flat rate of $4.95. You should receive your merchandise within 3-5 business days from the day we successfully process your order. PLEASE NOTE: UPS will not deliver to P.O. Boxes.

APO, FPO, AE, CMR, other military and Puerto Rico addresses will ship via USPS only. A flat shipping charge of $4.95 will be applied to the order. APO/FPO orders may take 30-45 days for delivery.

Returns

RETURN AND EXCHANGE INFORMATION
We will gladly refund or exchange any unworn merchandise in its original packaging with receipt within 30 days. Please be sure to check the fit and comfort of the merchandise before wearing. You may return the unworn merchandise by either shipping it back to us in its original packaging accompanied by the original receipt, or returning it to a retail store near you. Some orders can not be returned to stores. Please see Web/Catalog exclusive returns below. Original shipping charges are not refundable. Exchanges will be sent UPS Ground. Refunds will be issued in the original form of payment less $7.95 for use of the enclosed UPS return shipping label. The UPS return label charge will appear as a “restocking fee” on your refund confirmation email. Please allow 2-4 weeks for your return/exchange to be received and processed.

WEB/CATALOG EXCLUSIVE RETURNS/EXCHANGES:
Journeys retail stores CANNOT accept web exclusive product returns or exchanges. You may return web exclusive product in its original packaging by using the provided UPS return shipping label found in your order for an exchange or refund within 30 days of purchase. Original shipping charges are not refundable. Exchanges will be sent UPS Ground. Refunds will be issued in the original form of payment less $7.95 for use of the enclosed UPS return shipping label. The UPS return label charge will appear as a “restocking fee” on your refund confirmation email. Please allow 2-4 weeks for your return/exchange to be received and processed.

DIRECT FROM MANUFACTURER / PAYPAL & BILL ME LATER ORDERS:
Journeys retail stores CANNOT accept returns or exchanges on any items that shipped directly from the manufacturer or that were purchased using Bill Me Later or PayPal account. You may return these items in their original packaging by using the provided Return Shipping Label found in your order for an exchange or refund within 30 days of purchase. Original shipping charges are not refundable. Exchanges will be sent UPS Ground. Refunds will be issued in the original form of payment less $7.95 for use of the enclosed UPS return shipping label. The UPS return label charge will appear as a “restocking fee” on your refund confirmation email. Please allow 2-4 weeks for your return/exchange to be received and processed.