This pilot fish is beginning to think maybe he's doing a less-than-fantastic job of educating users on certain topics.

"Or in the alternative, they simply don't care and nod off during the quarterly IT updates and delete our emails," grumbles fish.

"I was working with a client, and I needed a balance for one of his accounts from a third party. This seemingly would be simple enough in this day and age.

"He went online and attempted to log in. For some reason, it was going slowly. I could see the irritation spread across his face. He was getting angry at the point when I asked how it was going.

"His response was that the third-party website had a keyboard on the screen, and he had to click to key his user name and password into it.

"A virtual keyboard is a wonderful thing, but he did not appreciate its purpose or how it could help and/or protect him."

Sharky's virtual in-box is a wonderful thing too-- though mainly I'm wondering when you'll send me your true tale of IT life at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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