SHEAR WARRANTIES

Salon Service Group will take back shears for up to 10 days if you are dissatisfied with your purchase. The shears must be in new condition, clean and fit for resale, and returned in original packaging. Damaged shears cannot be accepted, even within 10 days from purchase date.

HIKARI:
Salon Service Group cannot take back Hikari shears if they are defective, even within 10 days of purchase. The customer must call Hikari directly, and they will either repair or replace the shears at their discretion.

OLIVIA GARDEN:
Salon Service Group will replace any defective Olivia Garden shear within 10 days of purchase.

THE BAND:
Must be in original packaging and must not have been installed in the hair. No warranty against color not being true-to-swatch. Adjustments to mono-line will not void the warranty.

At least 80% of a suspected defective hair purchase must be returned in order to evaluate warranty eligibility. Credit for defective hair will be issued after Hotheads deems the hair defective. Many cases of “defective hair” are actually deemed user error. If the manufacturer deems the issue to be user error, no credit will be issued.