Learn about the CISSP employment endorsement and the CISSP Associate Status.

In Clinic #5, you will learn about the CISSP employer endorsement and how it works. You will also learn what happens when you pass the exam but still cannot meet all of the CISSP employment requirements. Specifically, you receive information about the CISSP Associate status and how employers will respond to you when you pass the exam and still need more experience.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

Learn how to analyze exam answer choices so you can select the best answers.

In Clinic #4, you will learn tactics for analyzing the answer choices and then selecting the “best answer”. Often there is no “right” answer and you need to eliminate the less likely answers.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?

In Clinic #3, you will learn tactics for analyzing each exam question. Then, you receive tips on how use your analysis to select the best answer.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

In Clinic #2 you will learn how to integrate labs into your CISSP study plan.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
• Revenue increase (overall and digital)
• CSAT, NPS and other rating changes
• Cost reduction
• Agent retention
• Customer retention

In Clinic #1, you will learn how the new CISSP exam format works. Then, you will learn tactics on how best to respond to this “adaptive exam format”.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five clinics include tips for all 8 CISSP domains covered in the exam.

Cybersecurity professionals do a great job when it comes to understanding, and mitigating, technical and functional risk.

But CEOs and board members tend to think in terms of business risk. This webinar shows cybersecurity professionals how to articulate requirements in business terms. With that knowledge, they can build the case for cybersecurity tools, staffing, and initiatives in a way that business professionals will understand--and fund.

As organizations rely on third parties to grow and thrive, they’re exposed to major cybersecurity risks. Mitigating this risk means confronting the potential security vulnerabilities that are present in your third party network, but traditional vendor risk management (VRM) methods are no match for modern threats. According to Deloitte 83% of today’s business leaders lack confidence in third party VRM processes.

Join our panel of experts on this CPE accredited webinar to learn how your organization can create a VRM program that’s ready and able to stand up to today's third party threat landscape.

Cloud…outsourcing…Platform as a Service…all of these could make IT irrelevant, so how do you prevent this? By providing value every day and by running IT as a Business. Great catch-phrase, but what does it mean? In a nutshell: knowing the services IT is providing, what they cost to operate and whether they provide value, and by staying on the cutting edge of technology even with todays fast pace of change, so that the business you support remains competitive. This webinar addresses the basic building blocks you need to run like a business: defining services and offerings, layering in financial management and charge-backs/show-backs so you understand the costs of these offerings and how to pull it all together in a way that helps you run as a business does, even if it’s only on paper.

Rob Akershoek, Solutions Architect at Shell and part of the IT4IT Forum, discuss the challenges and opportunities of running IT as a business. Running IT as a business is more than finances and cutting cost – it’s about IT quality.

Today, simply meeting the service commitments of the business consistently may no longer be considered enough.

Your business customers will over time have an expectation of increasing ‘value’ from their investment in the IT services you provide.

Continual Service Improvement (CSI) provides an opportunity to exploit the insight, knowledge and skills of your people to identify and drive improvements to your IT services that add value to the customer and begin to positively influence their perception of getting value for money from their IT service provider.

However, there is no value in CSI if the improvements provided are not focused on what your customer considers important to them. Equally, if the CSI improvements are not communicated to your customer and explained in a way that demonstrates tangible business value then this is a missed opportunity to demonstrate value and enhance customer satisfaction.

In this session, we explore the essential ‘CSI Building Blocks’ required to ensure that CSI becomes a core capability for the IT service provider to demonstrate value for money from the IT services provided to their customers.

This session will provide learning and guidance on:-
The importance of demonstrating value to ensure commercial success….and the challenge for the IT Service Provider
Understanding the concepts & characteristics of ‘value ‘
Understanding how CSI can provide ‘Value Add’ and positively influence customer perception of value for money
The essential ‘Building Blocks ‘ to enable CSI as an approach demonstrate the value provided from the IT Service providers people and capabilities

The ‘CSI Building Blocks’ include the need to apply ‘Outside In’ thinking to your ITSM strategy, understanding the importance of purpose and contribution in motivating your people to drive CSI in the workplace, the importance of business measures to convey business value and the importance of a ‘target and tailor’ approach to customer communications.

Endpoint security represents the frontline in your fight against cybercriminals. Despite the relative maturity of the endpoint security market, new threats and evolving attacker capabilities have proven traditional approaches inadequate - and left organizations exposed.

Guest speaker Forrester Senior Analyst Chris Sherman and Nyotron's Senior Director of Product Management Rene Kolga will discuss the current state of endpoint security while highlighting a path forward for organizations looking to re-focus their strategies to combat current threats.

Rob Shapland is an ethical hacker with 9 years’ experience conducting penetration tests for hundreds of organisations, from small businesses to major international organisations.
He specialises in simulating advanced cyber attacks against corporate networks, combining technical attacks with his other hobby of dressing up and tricking his way into company headquarters using social engineering techniques.
He is also a regular speaker at events and conferences around Europe, and has appeared on both BBC and ITV as a cyber security adviser. He holds qualifications from SANS, Offensive Security and CREST, and has been trained in social engineering techniques by Chris Hadnagy, one of the world's leading practitioners and researchers.

With data breaches on the rise, enterprises worldwide are looking to implement better technologies and processes for faster breach detection and response, as well as train all employees to be cyber aware.

Join this interactive Q&A panel to learn more about:
- Key factors for building a successful CISO strategy
- Why breach prevention matters
- True costs of breaches
- Technological solutions to consider for a more cyber resilient enterprise
- How AI/machine learning and human talent can work together
- Top threats to look out for in 2018

Having a strong buy-in from the highest level of executive leadership in your organization is a key factor for a successful implementation of your CISO strategy. With high-profile breaches on the rise and a company's reputation at stake, cybersecurity is a top-of-mind issue for CISOs.

Join this interactive Q&A panel to learn more about:
- Key factors for building a successful CISO strategy
- Selling your security strategy to the Board
- Why your Board should be up to date on cybersecurity
- Top threats to look out for in 2018

The IT Specialist Network is one of the leading online networks with over 500,000 members and growing. Our speakers are leading IT professionals and executives with a wealth of knowledge and experience in the selection, evaluation and implementation of information technology.