Reviews (1)

Great service

I read through these reviews and others before deciding to post my own. Some of the complaints and reasons for giving low scores are ridiculous. It seems like people think their fix should be free (shipping included!) if they don’t want to buy anything, how would that work for a business?

Price complaints - if you don’t want to spend more than $12 on a shirt, stick to Walmart. This isn’t for you. They use algorithms and data because that’s smart, but yes, your stylist is a human. No, they’re not buying $5 shirts from TJ Maxx and selling them to you for $60. Stitch Fix isn’t perfect, but you need to be the right fit for this service.

A lot of the 1-star reviews are from people who never had the budget to use this service and weren’t going to have a good experience. I’ve had fixes where I kept everything, others where I kept nothing. That’s the gamble you take, but the more I’ve ordered, the more personalized they’ve felt. I’ve kept every item from my last two fixes, but I also had that ability within my budget. I didn’t expect to get five items for $40, so my expectations were realistic.