Visiting

Visiting

Visiting

Maps & Parking

Chatham Site

CKHA offers the option to pay for parking hourly or to purchase a multi-day parking pass for any of our five Patient and Visitor lots. There are also a number of metered spots on and around the hospital property.

HourlyParking –$3.00 for the first hour and $1.00 for each additional hour to a maximum of $7.00 per day for 12 hours of parking.

Multi-Day H PASS – Multi-day parking passes, also known as H PASS, are recommended for patients and/or family who make frequent visits to the hospital. Multi-day H PASS’ are:

Available for 5, 10 and 30 days (passes are valid for one year from the purchase date and days are counted by use, not consecutively).

Unlimited in-and-out privileges, for a 24-hour period from the point of activation for multi-day passes.

Transferrable and can be shared between up to five users and two vehicles.

Multi-day H PASS rates:

5 days - $25.00

10 days - $40.00

30 days - $75.00

H PASS’ are available for purchase at the parking office located in front of the hospital adjacent to the visitor lot. For more information on the H PASS, please visit the FAQs here or call Precise Parklink at 1.416.398.4052 x 585.

Patient and Visitor parking lots are designated as follows:

Lot A (nearest to Ambulatory Care)Lot C (nearest to the front door and main lobby)Lot D (nearest to the Emergency Department)Pegley Court (located slightly further from the building, along the riverfront)47 Emma (Administration Building)

Patient and visitor parking lots are located in front and behind the hospital with the parking fee collected upon entrance at pay and display kiosks. Users place the paid permit on their car’s inside dashboard.

Daily - $3 per 1st hour and $1 for each additional hour to a maximum of $7.00 per daily maximum- 12 hours. Arrangements can be made in the Admitting Department, Security, or the Parking Office for the multi-pass public options.

Preventing the Spread of Germs

Patient safety is a priority. In the hospital, it is everyone’s job to stop the spread of germs from one person to another. Hand washing is your best defense against infection. Washing hands with soap and water or waterless hand sanitizer (if hands are not visibly soiled) are both acceptable ways to wash your hands. Please wash your hands often and feel free to ask your healthcare providers if they have washed their hands. In the event of heightened infection control measures, visitor restrictions may be in effect.

Wash Your Hands

When you enter or exit the hospital

When hands are visibly dirty

Before you eat or drink

After you use the washroom

After you cough, sneeze, blow your nose

After you handle garbage

Cough or sneeze into your sleeve.

Please do not visit hospitalized family members or friends when you are sick.

Hospital Amenities

Cafeteria

Café Grand (Chatham site) is open from 8:00 am to 2:00 pm Monday to Friday.

24 hour vending and seating is available at both hospital sites for use by patients, families, visitors, staff, physicians, volunteers and students.

There are also outdoor picnic areas with tables if you would like to eat outside.

Tim Horton’s

Tim Hortons (Chatham sites) offers donuts, bagels, cookies, muffins and hot and cold beverages from 6:30 am to 8:30 pm every day of the week.

Newspapers/Vending Machines/ATM

Newspaper stands are available near the Lobby, Gift Shop, and lower level elevators (Chatham).

Vending machines are located in busy areas of the hospital.

An Automated Teller Machine (ATM) is available near the Lobby in Chatham.

Lost and Found

If you have forgotten a personal item at the hospital following your discharge, you can contact the Security Department (Chatham 519.352.6401 x 6384) or the nursing unit that provided your care at Wallaceburg site.

Patient & Family Guide

Click here to access our full digital copy of our Patient and Family Guide (4.5 megs)

Visitors are welcome between the hours of 2 pm to 8 pm – this does not pertain to family as defined by the patient. On occasion, patients may prefer no visitors.

Where do I park?

Hospital parking includes municipally-operated meters on and around the property, pay and display and gated lots payable upon exit (Chatham Site), and pay-and-display kiosks (Wallaceburg Site).

For frequent visitors and family, 5, 10, and 30 day passes reduced parking passes can be purchased from the Precise Parklink Office at the Chatham Site (located in Lot C, nearest to the main entrance) and from Admitting at the Wallaceburg Site (located in the main lobby area).

Located at CKHA’s Chatham Site (near Tim Hortons), Elston Pharmacy is open weekdays from 9:00 am to 5:00 pm. For more information click here

Do you have a Gift Shop?

Yes, our Gift Shops offer a variety of items for your convenience. The Gift Shops are located near the Main Lobby at both sites and are operated by volunteer auxiliary groups.

To learn more about their products and delivery options contact:

Serendipity, (Wallaceburg), 519.352.6401 x 8880

Boutique Grand, (Chatham), 519.352.6401 x 6598

Do you have a Cafeteria?

Café Grand (Chatham Site) is open Monday to Friday from 7:45 am to 2:00 pm. There are also vending machines, stocked daily, available at both sites. Seating is available at both hospital sites for use by patients, families, visitors, staff, physicians, volunteers and students. There are also outdoor picnic areas with tables, if you would like to eat outside.

How do I contact a patient in your hospital?

Call 519.352.6400, followed by the patient’s telephone extension. If you do not know their extension, at the prompt of the automated attendant, press the number zero to speak to an operator who can assist you.

Can I order television service for a hospitalized patient?

In-room television rental service is offered by Hospitality Network. To make arrangements for rentals and payments call 1-866-223-3686 weekdays during normal business hours.

Is there a designated smoking area at the hospital?

As of January 1, 2018, our Chatham and Wallaceburg Sites became 100 per cent smoke-free. New provincial legislation prohibits smoking cigarettes and any other smoking product on hospital property; this includes existing smoking shelters, exterior grounds, parking lots, bus shelters and the property of 47 Emma Street and the Foundation of CKHA. This new provincial legislation helps protect our patients, families, visitors, staff and the public from the hazards of second-hand smoke.

Under these new restrictions, hospital security guards are the first line of enforcement and will have the ability to ticket people who are smoking on hospital property. CKHA works with the Chatham-Kent Public Health Unit’s Tobacco Enforcement Officer, who has grounds to lay charges. Violators are subject to a fine of $175 up to a maximum of $5000.

Volunteers are valued members of our team. For information about current opportunities, call 519.352.6401 x 6485 or click here for more information

How do I make a donation?

The Foundation of Chatham-Kent Health Alliance would be pleased to receive and steward your gift to a site or department of your choice, or towards the most needed cause at CKHA. You can contact them by calling 519.436.2538 or via email at foundation [at] ckha [dot] on [dot] ca. Your donation is deeply appreciated.

Chatham Campus

Sydenham Campus

Chatham-Kent Health Alliance receives funding from the Erie St. Clair Local Health Integration Network. The opinions expressed in this publication do not necessarily represent the views of the Erie St. Clair Local Health Integration Network.