CLUB METS MEMBERSHIP DETAILS

CLUB METS MEMBERSHIP BENEFITS

Two (2) complimentary Promenade tickets to a select 2015 Mets home game *

Club Mets members-only website

Special ticket opportunities *

2015 MLB.com® Gameday Audio for your computer

15% discount at Team Store at Citi Field on non-game days; 10% off at all Citi Field retail locations when you spend $100 or more on game days; 15% discount on eligible orders at the Mets.com Online Shop

Complimentary Mets press game notes at Citi Field *

Exclusive Club Mets group nights with promo item *

Exclusive Club Mets Amazin' Memorabilia auctions

#Tweetyourseat for a Mets Prize Pack *

One game day complimentary Citi Field scoreboard message *

Exclusive message board

* Terms and conditions may apply. Please see below, and all Club Mets items delivered to you, for additional information.

CLUB METS MEMBERSHIP DETAILS

Purchasing a Club Mets Membership

In order to purchase a membership to Club Mets, you must complete the Club Mets order form at Mets.com/clubmets. You must provide complete and accurate information, including name, address, telephone number (e.g., home, work, mobile and fax), email address, valid payment card information and shipping address. The Mets.com Privacy Policy explains how such information may be collected and used. The email address used at purchase or activation will be your Club Mets member login. You must use or, for gifts, provide a unique email address and password for each membership purchased. The Mets and/or MLB.com reserve the right to decline service to or terminate any account for suspicious activity or violation of the terms of this page or the Mets.com Terms of Use. All sales are final unless cancelled in accordance with the refund policy set forth below. For additional questions regarding membership, please contact us. The terms of purchase of a Club Mets membership control in the event of a conflict between these terms and the MLB.com Terms of Use.

Membership Renewals

For your convenience, you have the option to have your Club Mets membership automatically renewed at the previous year's regular full price. Club Mets will contact members whose memberships are subject to automatic renewal via email by the Spring of the following MLB season to notify them of pending renewal. MLB.com will refund the paid purchase price of an automatically renewed 2015 Club Mets membership if a refund request is received by contacting clubmets@mets.mlb.com within 10 days of your 2015 renewal date, which will be included in the email, sent to the email address associated with your account, notifying you of the renewal of your membership. There will be no returns, refunds or exchanges after this date. Please note: Under no circumstances will Club Mets memberships be refunded once either or both of the complimentary Promenade tickets have been requested for the April or September date games.

AUTOMATICALLY RENEWING YOUR 2014 MEMBERSHIP

All Club Mets members who selected the automatic renewal option when originally purchasing their memberships and have not cancelled or purchased a new membership for 2015 will receive notification of the pending renewal in or around January 2015 and then automatically have their memberships renewed approximately two weeks later. For information on refunds for automatically renewed 2015 memberships, please see above.

IF YOU PURCHASED A GIFT

Gift memberships cannot be automatically renewed from year to year.

IF YOU ARE A SEASON TICKET HOLDER

Your complimentary Club Mets Season Ticket Holder membership cannot be automatically renewed from year to year. See below for more information on how to obtain your 2015 complimentary membership as a Season Ticket Holder.

2016 Membership Renewals

If you purchase a 2015 membership and elect to have that membership automatically renewed, then your membership will automatically renew in or around January 2016, unless you contact us by Dec. 15, 2015, to opt to have the automatic renewal feature canceled. You will receive notification of the pending renewal in or around January 2016 and then automatically have your membership renew approximately two weeks later. If you do not cancel before the date set forth in your notification email, then your membership will automatically renew in or around January 2016, and will be subject to the refund policy set forth below.

Purchasing a Club Mets Membership as a Gift

We will contact your gift recipient via email to let him/her know that you have purchased a Club Mets membership on his/her behalf. Please be aware that the recipient will need to register for an MLB.com account and activate the membership using the link in the gift notification email in order to receive the Club Mets online benefits, so please be sure that the email address provided is correct.

If the intended recipient did not receive the email, then please contact us.

Consistent with the MLB.com Privacy Policy, children under 13 are not eligible to register for an MLB.com account.

For Gift Recipients

YOU MUST ACTIVATE YOUR GIFT MEMBERSHIP TO RECEIVE THE BENEFITS OF YOUR CLUB METS MEMBERSHIP, YOUR MEMBERSHIP CARD, THE WELCOME PACKAGE, AND THE TWO (2) PROMENADE TICKETS. The email you received when you were notified of your gift included a special link and information on how to activate your membership. You must click on that link and follow activation instructions.

NOTE: In order to receive the online benefits of your 2015 Club Mets gift membership, we recommend you activate your membership as soon as possible. You must activate by Sept. 5, 2015. If you do not activate by such date, your gift Welcome Package will be sent to the address provided by the original gift purchaser at the end of the regular season.

For Season Ticket Holders

YOU MUST ACTIVATE YOUR SEASON TICKET HOLDER MEMBERSHIP TO RECEIVE THE BENEFITS OF YOUR CLUB METS MEMBERSHIP, YOUR MEMBERSHIP CARD, THE WELCOME PACKAGE, AND THE TWO (2) PROMENADE TICKETS. As a Season Ticket Holder, you will receive a complimentary Club Mets membership and will need to activate your membership before receiving the Club Mets benefits, including the 2015 Membership Card, access to 2015 MLB.com Gameday Audio, access to the Club Mets members-only section on Mets.com, and more. You will receive an email in or around January 2015 with your special access code and information on how to activate your membership.

Please note that neither the Mets nor MLB.com are responsible for invalid e-mail addresses or e-mails that bounce or are filtered by e-mail providers. If you have any questions, please contact us.

NOTE: In order to receive the benefits of your 2015 Club Mets Season Ticket Holder membership, we recommend you activate your membership as soon as possible. You must activate by May 31, 2015. If you do not activate by such date, your will forfeit your membership in Club Mets for 2015.

Your Club Mets Membership Card and Welcome Package

Membership cards and welcome packages will begin to be shipped in or around January 2015. Please allow four to six weeks for delivery. Neither the Mets, nor MLB.com are responsible for lost or stolen shipments. Any 2015 membership cards returned by the U.S. Postal Service will be held at MLB.com, 75 Ninth Ave., New York, NY 10011 until the conclusion of the 2015 Major League Baseball regular season and may be claimed by the applicable Club Mets member by providing proof of identification to MLB.com. Cards will not be replaced. For inquiries regarding Club Mets membership cards, please
contact us.

Two Complimentary Promenade Tickets to a Select 2015 Mets Home Game

Your unique ticket voucher for two Promenade tickets to a select April or September TBD home game will be redeemable only online at Mets.com and will not be included in the membership packet you receive in the mail. The ticket code will be sent to you electronically in or around February 2015 and it will also be available on the Club Mets members-only section on Mets.com. Please review the email and webpage for complete terms and conditions.

Club Mets Members-Only Website

Members of Club Mets will have access to special offers and content on the members-only section on Mets.com. You must have a valid Club Mets user name and password to log in. The email address used at purchase or activation will be your Club Mets member login. It's the number one destination for all Club Mets content including exclusive ticket offers and more. All offers will be available for a limited time and are subject to availability and any other terms and conditions included with the offer.

Special Ticket Opportunities

Club Mets members are eligible for the single-game pre-sale ticket opportunity, and other ticket offers throughout the 2015 season. Offer details will be communicated by email and posted on the members-only webpage.

2015 MLB.com Gameday Audio for your computer

2015 MLB.com Gameday Audio allows you to listen to every game online on your computer.

Retail and Mets.com Shop Discounts and Other Special Offers

METS TEAM STORE DISCOUNT

Non-game days:
Take 15% off regularly priced merchandise at the Mets Team Store (located off the Rotunda at Citi Field) on non-game days. Excludes limited edition and autographed items. Some additional exclusions may apply. Club Mets members must show their 2015 Club Mets Membership Card or printed copy of 2015 membership confirmation email and photo ID at the time of purchase to redeem the 15% discount. Starting in April 2015, through the end of the regular season, the store will be open at Citi Field from 10:00 a.m. - 4:00 p.m. ET, Monday - Friday, 11:00 a.m - 4:00 p.m, Saturday - Sundays, on non-game days.

Game days:
Take 10% off eligible purchases at all Citi Field retail locations when you spend $100 or more on game days. Club Mets members must show their 2015 Club Mets Membership Card or printed copy of 2015 membership confirmation email and photo ID at the time of purchase to redeem the 10% discount. The 2015 Mets Team Store hours on game days are as follows:

METS.COM SHOP DISCOUNT

Members can take 15% off a single eligible order at the Mets.com/Shop, the Official Online Shop of the Mets. A one-time-use promotional code will be available to you through the Club Mets members-only section on Mets.com. There is a limit of one use per customer/email address. Discount excludes baseball cards, video games, MLB.TV subscriptions and select items in Collectibles and Memorabilia. 2015 All-Star Game items, USMC apparel, Authentic Collection On-Field Caps, select 2014 League Awards Collectibles, 2015 Cool Base Jerseys, Peanuts Figurines & Pin Sets, Under Armour, Fan Shop, MLB Equipment, Authentic Team Shops, Bobble of the Month, Dooney & Bourke, Tokens & Icons, Lionel trains, Pandora items, and select Memorabilia items are excluded.The discount does not apply to gift cards, gift wrapping, online gift certificates, taxes, shipping or handling. The discount will appear on eligible items in cart once the code is entered on eligible items, some exclusions apply. Personalized items cannot be returned. This offer cannot be combined with other offers and is valid online only. This promotional offer may be modified or terminated at any time without notice.

Complimentary Mets Press Game Notes at Citi Field

To pick up a copy of the Mets Official Game Notes, Club Mets members can stop by the nearest Fan Assistance Station at Citi Field. Members must present their 2015 Club Mets Membership Card or printed copy of 2015 membership confirmation email and photo ID to receive their copy. Limit one copy per member, per game.

Club Mets Group Nights with Promo Item

On occasion, Club Mets members will be invited via Club Mets email to sit together with exclusive offers to purchase tickets bundled with a special promo item. Details will be included in the email invitation.

Exclusive Club Mets Amazin' Memorabilia Auctions

Over the course of the 2015 season Club Mets members will have access to exclusive Mets Amazin' Memorabilia Auctions.

#Tweetyourseat for a Mets Prize Pack

If you are at a Mets home game, then Tweet #ClubMets or @Mets your seat location to receive a special Mets giveaway. You must show your Club Mets Membership Card (or a print out of your confirmation email) and a valid photo ID to a Mets representative who will meet you at your seat to be eligible and receive your giveaway. Limited to one giveaway per member during the 2015 season. All @Mets Twitter giveaways are subject to the Official Offer Rules and Restrictions posted at http://newyork.mets.mlb.com/ticketing/legaloffer.jsp?c_id=nym.

One Complimentary Scoreboard Message

As a Club Mets member you will be entitled access to one in-game scoreboard birthday, anniversary or congratulatory message. Please email your request at least one week prior to the desired game date you want your message displayed. Email CMScoreboard@nymets.com and write CLUB METS and game date (for example, CLUB METS April 14) in the subject line, and note your Club Mets membership number in the body of the email along with your message. Your scoreboard message is subject to approval, at the Mets' sole discretion, and the Mets will not display messages that are commercial in nature, or that contain inappropriate language or nicknames.

Refund Policy for Club Mets Membership

In order to provide the highest customer satisfaction possible, MLB.com will refund the paid purchase price of a Club Mets membership if a refund request is received at clubmets@mets.mlb.com within ten days of your purchase date; provided, however, under no circumstances will Club Mets memberships be refunded once either or both of the complimentary Promenade tickets have been requested for the April or September date games. Any request for refund or cancellation after that time is subject to the cancellation rules set forth above.

CONTACT US

If you have a problem with your Club Mets membership, please contact us by using one of the following methods: