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Do you have the Gmail labs feature "Preview Pane" enabled for Gmail? Our plugin will not work with this turned on unfortunately.
Regards,
Brendon.

Bertram Dobbins premium

Replied on Dec 07, 2013 - 03:14 UTC

The answer to the question below is NO. It is disabled, is there anything else I need to do? Really, is there anything I need to do? When I checked it was already off.

Do you have the Gmail labs feature "Preview Pane" enabled for Gmail? Our plugin will not work with this turned on unfortunately.
Regards,
Brendon.

David Trey staff

Replied on Dec 07, 2013 - 12:16 UTC

Hello Bertram,

Please clarify - are you using Firefox or Chrome? Either way, try to check if your browser accepts third-party cookies and also make sure that you don't have any ad- or script-blocking plugins which may consider our plugin as an ad-popup and block it from being displayed.