I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.

I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.

I just wanted you to know what a wonderful staff you have!!

Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.

I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!

I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.

Make her wishes come true, whether she's 5 or 35, with a cake made in a Hello Kitty Cake Pan.
Make her wishes come true, whether she's 5 or 35, with a cake made in a Hello Kitty Cake Pan.
This adorable cake can be made with just one cake mix or batch of batter, and features the signature bow and adorable expression.Just a few colors of icing are needed to decorate the Hello Kitty Cake.
Shaped cake pan makes it easy to decorate right every time, with indented markings and instructions to follow.
Pan measures 10.5 in. x 9.25 in. x 2 in. (26,6 cm x 23,4 cm x 5 cm).
This adorable cake can be made with just one cake mix or batch of batter, and features the signature bow and adorable expression. Just a few colors of icing are needed to decorate the Hello Kitty Cake; the shaped cake pan makes it easy to decorate right every time, with indented markings and instructions to follow. Pan measures 10.5 in. x 9.25 in. x 2 in. (26,6 cm x 23,4 cm x 5 cm).
Made in China.

This appetizing apparition will be a welcome vision at all your Halloween happenings–from costume parties at home to celebrations at school. Great for easy-to-decorate cakes and gelatin desserts. One-mix pan is approximately 11 1/2 x 11 1/2 x 2 in. deep. Aluminum.

Kick off just about any sports celebration with this versatile pan. It moves from soccer field, to baseball diamond to basketball court with ease. A great way to reward a season or even a game well done!

Here's the formula for a great shower or baby naming celebration - serve a delightful dessert made in this adorable Baby Bottle Pan! Its outstanding detail creates exciting cakes along with molded mousse, gelatin and ice cream.

Create a birthday celebration fit for a princess! Give it the royal treatment with dazzling windows and wheels decorated in her favorite colors. Or, decorate a classic carriage cake for the bridal shower, with flowers and accents to match your colors.

Add the #1 cake to all the important first celebrations. Great for kids' birthdays, baby's first birthday, first anniversary, contest winners, first place teams - or just to let someone know they're #1 with you!

Where Hannah Montana goes, a party is soon to follow! She's an average teenager by day and a pop star by night! You'll be a star too, when you decorate a rocking Hannah Montana cake for the birthday party.

Create filled cakes with incredible flavor combinations using these convenient non-stick pans. You'll serve delicious filling with a pretty heart shape in every bite! The patented recessed design creates a contour you can fill with ice cream, fruit, mousse and more - just bake, fill, flip and frost! The premium non-stick coating provides easy release so cakes unmold perfectly from the pan.

With this unique baking set, you'll create cakes with an exciting multicolored pattern - there's style in every slice! Baking is easy with the Batter Dividing Ring included. Just place the Dividing Ring in one of the three 9 x 2 in. pans in the set and follow instructions for adding dark and light colors of batter in the divisions. Repeat for 2 more layers, pouring the dark and light batters in opposite sections for the middle layer. Use the Dividing Ring's easy-lift handles to lift out ring before baking, then stack cakes to form the checkerboard. Enjoy two tastes in one cake - try the Golden Yellow/Chocolate recipe on the package. Great for colorful holiday cakes, too!

Create a romantic tiered wedding cake in a classic ring pillow shape. Stack the tiers for a dramatic presentation that looks sensational with fondant, especially when textured with Wilton Imprint Mats. Each pan will need to be baked twice, iced and stacked together to achieve the full pillow effect.

You can almost feel the soft, tropical winds blowing and hear island music playing when you bring this festive treat to the table. Great for backyard luaus, barbeques and pool parties. Try it with gelatin salads, pineapple upside-down cake and more.

Treat your little princess (or prince) like royalty at their next celebration! This majestic crown cake is a fun way to honor both kids and adults alike - perfect for birthdays, school parties, Mother's and Father's Day, more!

Cookie Treats on a stick are so easy! Just press cookie dough into pan, insert cookie stick, then bake, cool and decorate. Create your own cookie blossoms for that special someone; also great for rice cereal treats and candy.

Cookie Treats on a stick are so easy! Just press cookie dough into pan, insert cookie stick, then bake, cool and decorate. Create your own cookie blossoms for that special someone; also great for rice cereal treats and candy.