Total Protection Will Not Install

I recently renewed my subscription for 5 licenses to Total Protection and when I selected check for updates it said it had to remove my old version, it removed my old version, but could not install the new version. Nothing I did fixed the problem. Do any one know what the problem could be and how to fix it?

Re: Total Protection Will Not Install

I finally got the answer to my issue, I worked with a tech and for some unknown reason, the software would not work with IE 10, we rolled back to IE 9 and everything installed correctly. Thank Ex_Brit for your suggestion to ask for a higher level of tech shpport.

Re: Total Protection Will Not Install

I ran the pre install tool and the MCPR cleanup tool, downloaded the installation file and I still can not install the McAfee Total Protection. I even tried to do it in the safe mode. Is there anything else I can try. I need to fix this issue soon or cancel my subscription. Is there a way to download the software and install it without going to the web for the install. Any one have any ideals?

Re: Total Protection Will Not Install

I see by your profile you have Enterprise experience...this IS Total Protection (Consumer) that we are discussing as distinct from Total Protection Service (SaaS) I assume? If the latter then everything going before does not apply and I would have to move the thread there for better support.

If it is the consumer software then I suggest you contact Technical Support directly, it's free by phone or online chat and linked under Useful Links at the top of this page.

Re: Total Protection Will Not Install

If so you should contact Technical Support again and ask for immediate escalation. Regular Technical Support would only recommend paid support for a corporate customer or someone needing professional virus removal, I find that rather strange that they would mention it in this case.