Email Support: Free
unlimited for the first 60 days. Typical response time is 30 minutes or less. Additional support is
available by annual contract as described below. We're here if you need us!

Toll-free phone support: is free for the first 60 days and
may be continued beyond that time as follows with an Extended Support contract. Call toll-free 1-888-398-0450 or +1-541-751-0450. Hours
10:00 A.M.- 5:00 P.M PST.

Of course, there is never any charge for problems related
to software issues.
If its a SanitSmart problem we'll correct it usually within 1 day or less and
provide an update through the secure SanitSmart User Zone.