What do you like best?

The pond feature that was just added, makes our lives a lot easier

What do you dislike?

There is no user friendly app. To be on the road as an agent and not be able to text out of an app is extremely difficult to have to load the desktop version and click through a bunch of menus while trying to drive...

What business problems are you solving with the product? What benefits have you realized?

All of our leads are in one place, so it’s very easy to be able to drop them in and move them around for other people to use

What do you like best?

I recommend Firepoint for teams that want a simple IDX website that has powerful accountability tools built into the backend. It is very easy to get started, and has many of the same features of websites that cost 3x as much

What do you dislike?

It isn't quite as visually appealing as some of the competitors

Recommendations to others considering the product

The training is great, getting started is easy

What business problems are you solving with the product? What benefits have you realized?

Firepoint helps us not only generate leads but hold our agents accountable to following up. As a team leader I'm able to track all of our business in real time and determine which marketing sources are working best for us.

What do you like best?

It does the basics you’d expect like organize contacts but it’s not intuitive and rather clunky and laborious when you’re trying to make batch processes. I have been disappointed in this product which gets such acclaim but does not meet the expectations I had for it.

What do you dislike?

Everything. After calling 100 people I wanted to mark them all as having been touched but there was no bulk way to do that. There is no mobile app. No CRM in 2018 should lack a mobile app. I found this CRM to be incredibly incapable of meeting my expectations.

Recommendations to others considering the product

It may be the best thing but I still don’t like it.

What business problems are you solving with the product? What benefits have you realized?

Bulk lead retrieval and organization, but the CRM is not adequate to the task of maintenance.

What do you like best?

The team at Firepoint is always willing to help with any problems and always willing to teach you more about their system. The website included with the CRM service is awesome. Easy to really make your own. Firepoint is easy to get the hang of.

What do you dislike?

There are some features that are offered that I know our company would never use but I could see how a bigger office would need them.

What business problems are you solving with the product? What benefits have you realized?

We have completely revamped our website and we are using the CRM to keep in touch with clients. Firepoint reminds us to stay on our timeline in whatever process we are in.

Learning about Firepoint?

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