Mascots and Player Escorts Packages 2018/19 season: information

Burnley FC Mascot and Player Escort Packages will go on sale Monday 18th June at 10am via telephone only. The number to call is 01282 704716.

For each of Burnley FC’s Premier League home fixtures, Burnley FC in the Community have four VIP Mascot Packages available and six Player Escort places available at the following prices:

VIP Mascot Package is £300 (incl. VAT)

The Package includes:

Full Burnley FC home kit for the 2018/19 season

Four tickets for the Burnley FC fixture the child is a Mascot for

Chance to meet the players and Manager in the dressing room (subject to the Manager’s permission)

Opportunity to walk out with a favourite player

Photo in the matchday programme

Burnley FC pennant to be signed by the players and Manager

Pre-match training session in the Elite Training Centre, Turf Moor

Official BFCitC photographs of the day

Player Escort Package is £40 (incl. VAT)

The Package includes*:

Opportunity to walk out with a first team player

Pre-match training session in the Elite Training Centre

*It is the responsibility of the purchaser of this package to provide matchday tickets for the Player Escort and the accompanying parent / guardian, as well as the full Burnley FC 2018/19 HOME kit for the Player Escort. These are not included in the package price.

Packages are open to children aged 5 – 12 years of age and only one package per child can be secured for the season. All fixtures are subject to change and Burnley FC in the Community cannot be held responsible as a result of this.

How to book:

Packages will go live at 10am on Monday 18th June 2018 via telephone only. Bookings cannot be secured in any other way including via the Burnley FC in the Community website, emails, voicemail or social media messages. It is also not possible to secure a package in person and walk in requests will not be accepted.

Bookings can be secured by the parent, guardian or family member of the Mascot / Player Escort only. Attempts to book a package for a child by friends of the family will not be accepted.

On speaking to a member of the BFCitC team over the phone, you will be asked for the following information:

Package type i.e VIP Mascot / Player Escort

Desired fixture (if this is no longer available, you will be offered other available slots. The final game of the season is not available for purchase as this is reserved for the family and friends of the first team players)

Name of Mascot / Player Escort

Age of Mascot / Player Escort

Parent / Guardian name

Two contact numbers

Parent / Guardian email

Medical conditions

Once your booking is secured, you will not be asked for payment at this point. Rather, you will receive a phone call by the end of the week commencing 18th June 2018 to make the payment in full over the phone via a card payment. All payments for all packages must be received by Wednesday 27th June or your booking will be released for resale.

Further information:

Burnley FC in the Community anticipate huge demand for these packages and as a consequence, we ask you to be aware that it is very likely take it may take some time to get through to a member of the team on the telephone.

If all operators are busy, your call will be placed in a queue system and you will told what position in the queue your call is.

We will post live updates on availability of the packages via our social media accounts (Twitter – @burnleyfc_com / Facebook – burnleyfccommunity) throughout the day to keep you in the loop to the best of our ability. Please note that all spaces may sell out before you have the opportunity to secure a place.

We ask that you are patient and that you are kind to our staff who will be working extremely hard to process the calls as quickly as possible on the day. Please note that aggression and bad language will also not be accepted on the phone by the Burnley FC in the Community team and staff maintain the right to end phone calls that are deemed unacceptable in their nature.

All proceeds from the sale of VIP Mascot and Player Escort Packages will go to supporting the non-profit work of Burnley FC's official charity, Burnley FC in the Community (Charity Number: 1155856).