Security and Privacy

QuestionPro Inc. (and its affiliate company, SurveyAnalytics LLC.) complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov

QuestionPro Inc. is fully compliant with General Data Protection Regulation (GDPR) and our survey software users can create and send GDPR compliant data collection surveys. To aid this process, we have put in place a sophisticated process to ensure all data being collected using our platform is fully GDPR compliant including data portability, data protection, consent and other compliance features.

All data is accessed and owned by the survey creator who must provide a username and password. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

At QuestionPro, security is our top priority. We've gone through great lengths to adhere to the highest standards of internet security. For a more detailed outline of our robust security measures, please download the Security PDF.

QuestionPro undergoes routine SSAE16/SOC-2 audits for its collocation facilities in Seattle. These ongoing audits, conducted by an independent accounting firm, signifies that the QuestionPro data center security and operational procedures have been reviewed and tested to validate that controls and processes have been suitably designed and are operating effectively, in addition to protecting and safeguarding customer's equipment and data.

Section 508 Compliance

Surveys created through QuestionPro are Section 508 (US Federal Accessibility Guidelines) compliant. Online surveys, questionnaires or polls that are created on our platform are compliant for differently abled personnel to access, consume information or action on. Through this compliance, QuestionPro demonstrates its commitment to being all-inclusive.

HIPAA Compliance

QuestionPro is Health Insurance Portability and Accountability Act (HIPAA) compliant and all individual data that is collected in the form of online surveys is protected. We have physical, network and process security measures to collect patient health information (PHI). Administering HIPAA compliant surveys help organizations that use the QuestionPro online survey tool to manage their research while being mindful of PHI collected.

University Institutional Review Boards

University Institutional Review Boards (IRB's) need to approve both the survey tool and the researcher independently. Surveys from QuestionPro have been approved by IRB’s for research by over 1000 universities, in the United States and worldwide. This compliance helps students and researchers alike in universities conduct in-depth studies on the QuestionPro online survey tool and collect compliant data. Some of the largest universities we work with, are:

University of Tennessee

University of Texas

Robert Morris University

And 1000+ more universities

Federalwide Assurance Number

The Federalwide Assurance (FWA) number is assigned by the United States Department of Health and Human Services, Office of Human Research Protections (OHRP). QuestionPro provides its customers an institutional federalwide assurance which ensures any online surveys conducted by using the platform, protects the interests and data of human subjects.