How Automated Live Chat Support Service Reduces Your Customer Support Cost

What’s the fun in spending a huge chunk of money on a customer support team that struggles to provide customers optimal support other than standard working hours. In the end, losing customers by keeping them queued for long!

You need to automate your Live Chat Support Service!

Here are the 3 ways AI Chatbots reduce your customer support cost.

1. Chatbot = no more Queued Customers.

A chatbot will not only provide a timely response to the customers but also give you the benefit of generating leads while simulating the conversation with them.

2. Chatbot is Always There!

Chatbot offers your business with a response to all kinds of customer queries at any time of the day.

Even if a chatbot is unable to solve complex issues for your customers, giving them an immediate and personalized response goes a long way.

3. Chatbot provides Personalization.

Your chatbot can keep a track of your customer’s data and that way whenever they interact with your chatbot, it immediately knows your customer’s stats.

Customers can enjoy feeling special and at the same time, your chatbot has got you some leads.

Win-Win isn’t it?

Now comes the fifty dollar Question: How to choose the Right Chatbot?

These are the 6 factors that make a chatbot right for you:

Non-technical stuff, in other words; easy sign-up, setup and customization of chatbot

No third party integrations

Emergency SOS in case your chatbot fails to respond

Coping mechanism when it does a.k.a machine learning

Storing customers information = lead generation

And last but not least the price

Keeping these in mind, Botsify provides customer support service for you exactly how your business needs!

BOTTOM LINE:

It’s time you destress yourself by automating your live chat support service and let a chatbot take care of your customers.

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By Lauren McGrath, VP Studio & Strategy, ACTIVATE
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