Know your contractor

All council representatives carry a photo ID card that will be shown before asking to enter your home.

If you suspect a bogus caller report it straight away to your resident liaison officer or Thurrock Council immediately.

You can contact your resident liaison officer before work starts and ask for password access by the operatives. This system allows you to have a unique password that is known only to you and the operatives.

Remember in the interests of your safety only allow entry to staff carrying a ID contractor badge or a Thurrock Council ID badge.

United Living

Wates

Keeping your keys safe

We operate a 'safe key procedure' so you can leave a key with your resident liaison officer. We never put your address on the key and it is locked away when not in use. The key never leaves the site office unless the person who needs to access you property has signed it out and it must be signed back in at the end of each day.

After work is finished, we'll return the key to you and ask you to sign to say you have taken it back. We won't leave your home without making sure it has been properly secured. We will also keep your front door closed while work is going on.