If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

crawle1960, that's very odd. Have you tried fully removing the download and then reinstalling the game again through the website?

A blue screen error definitely shouldn't be happening, heatherington. I'm not sure why this error occurred, but if you are comfortable giving this another try and the error comes back, don't hesitate to get in touch with Customer Support.

You can contact them by clicking on the green envelope on the right to get to our Help pages, and then click "Contact Us" to the right of the screen to submit a support ticket.

Am in the bathroom, have turned on the oil lamp, bathtub is sparkling but when I click on it, there's no list with Hidden Objects to find?? I see the tub from above, and it looks like a HidObj scene, but where's my list?

Just as Shiver: The Vanishing Hitchhiker did, Shiver: Poltergeist kept freezing in the middle of hidden object scenes. The only way to unlock the computer was to turn it over and re-enter the game. Also, the timer has stopped on the game. I KNOW that I've played for longer than 60 minutes, but the game keeps telling me that I haven't played for any time at all.

I didn't have any issues with demo but after I purchased game freezes to the point I cannot get to task manager to shut down. Each time this has happened it has occurred when having to use flashlight and going from one room to another.

Love the game otherwise
Lesa

figured out it is hint button that is causing issues - when I last restarted the game (in last chapter) it deleted file as corrupt - GRRR - so I started new game noticed in the first 5 minutes tested hint button as I remembered it was recharging when flashlight was used and changing to another room - it seems to be hint recharge causing my issues with freezing.

Ok, so this is now a technical issue. Several of us have stated that we cannot use the tongs on the fire to extract the iron. Nothing happens - please advise on the solution or at least let us know if there really is a glitch so we don't spend endless hours fruitlessly dragging tongs to flames with no results !! I want to continue playing but can't.

game came up no problems...went thru video on storyline of game...fine
noticed the blinking on the screenshot and when selecting the items for diary and papers the place appears as a 'white block' in the corner ... then showed the items...continue to the next stop to go up the stairs...BAM! ...'access violation' ... game back to GM

uninstalled

reinstalled later...changed players...went fine until getting to the stairs

Ahh how annoying!! Just spent over a tenner on this game after playing the free trial for an hr. I'm stuck on the oven/ tongs bit. I thought i was just being stupid.. but looking at this forum it's obviously a glitch in the game! What a nightmare and a waste of my money if i can't go on any further.. Not happy!