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Sociolinguistics from the Periphery "presents a fascinating book about change: shifting political, economic and cultural conditions; ephemeral, sometimes even seasonal, multilingualism; and altered imaginaries for minority and indigenous languages and their users."

The Language of Outsourced Call Centers is the first book to explorea large-scale corpus representing the typical kinds of interactions andcommunicative tasks in outsourced call centers located in the Philippinesand serving American customers. The specific goals of this book are toconduct a corpus-based register comparison between outsourced call centerinteractions, face-to-face American conversations, and spontaneoustelephone exchanges; and to study the dynamics of cross-culturalcommunication between Filipino call center agents and American callers, aswell as other demographic groups of participants in outsourced call centertransactions, e.g., gender of speakers, agents’ experience and performance,and types of transactional tasks. The research design relies on a number ofanalytical approaches, including corpus linguistics and discourse analysis,and combines quantitative and qualitative examination of linguistic data inthe investigation of the frequency distribution and functionalcharacteristics of a range of lexico/syntactic features of outsourced callcenter discourse.