Updating/revising/adding FAQs

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One of my highest priorities is to get the FAQ section spiffed up. Gameplay stuff is the bailiwick of Todd, Blair and Tully, so I'll share that sort of content as they prepare it for publication. For now, I'll be focusing more on the services side of things. I would like to make it less of an egg hunt for people to find commonly requested information such as how to change their avatars, whether or not to unbundle their pledge packages and all that jazz.

Please share your suggestions for FAQ topics and questions to answer. Also, if you would like to volunteer to help piece these FAQs together, let me know.

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Pann, I don't know how useful I will be, but if you still need help, I am willing to assist.

I definitely think think FAQs over pledge package gifting, unbundling, and consuming among other things would be helpful as well as a FAQ over forum things for those needing help with avatar, signature, and maybe forum ranks (I know some people like to know that scale and the titles with them).

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I was just thinking about how the FAQs make you click on the question to see the answer, which is tedious if someone is churning through them, and annoying if they're trying to CTRL-F for a specific word. That's all I can think of, so far.

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The upload function is disabled. Instead, upload your pic to a web host such as imgur.com and use the web link option.

How do I block seeing another user's posts?

You block in your profile, not theirs. Click your name at the very top right of any forum page and select "Manage ignore prefs".

What do I gain by buying or upgrading strongholds for my Eternal Kingdom?

Stronghold parcels contain building lots for shops, crafting stations, relic museums, and other buildings. Adding or upgrading strongholds gives you more building lots for whatever services you want to place in your kingdom.

What do the tax-free parcels in my Kickstarter package do?

When placed adjacent to a stronghold parcel in your kingdom, they will reduce the tax rate of any buildings placed on that stronghold.

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There is no secure (symmetric) trading at the account level, but there is an item gifting feature. In order to give items to another account, both accounts must have 2-Factor Authentication enabled. Once this is done, browse to the Reward Gifting section of your account profile, select the items to transfer, and indicate the account which should receive them.

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*Never done a trade in 'cause I have didn't unbundle my pledge package, but do have info on upgrades:

You can upgrade a stronghold even if you consumed your pledge package.

On the store the strongholds you can upgrade to will have an 'upgrade available' banner (picture coming soon)

If you own a $40 stronghold and upgrade to a $60 one you pay the difference ($20)

The previous stronghold is removed from your rewards upon payment and replaced with the upgraded stronghold

•gifting rewards

*Working on this one*

​ -Both you and the person receiving the gift must have 2-factor authentication enabled

- Giftable items will show up as giftable in you reward list

•sales, discounts

•differences between versions: KS, 2015, 2016

Is this difference between pledge packages, strongholds,something else?

I figure I might as well just contribute a bit to Courant's since it is closer to the top and having one location will be easier to find then tracking down everyone's posts. Hope some of that helps. Will continue looking (and finding pictures if possible cause some people like visual aids.

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I figure I might as well just contribute a bit to Courant's since it is closer to the top and having one location will be easier to find then tracking down everyone's posts. Hope some of that helps. Will continue looking (and finding pictures if possible cause some people like visual aids.

Great! I'll add them to the list. If anyone wants to build the format Q&A from the info in the list, would be cool, I struggle with sentence construction.

Is this difference between pledge packages, strongholds,something else?

Yea, like "What are the differences between the Kickstarter and 2015 versions of the Nightmare mount?" "Only cosmetic, etc etc..."

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A pledge is a package containing multiple items; consuming a pledge is the same as opening the package and taking out the items inside. If you want to be able to trade or gift individual items from within your pledge, you will have to consume before you can do that. If you are not interested in trading items within your pledge, you should not consume yet since you cannot upgrade a pledge package after consume it. You will need to consume at time of final release in order to gain access to all of your pledge rewards in the live game, but you do not need to consume in order to get the testing access your package includes.

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Why don't I have an option to upgrade my pledge package to a higher tier?

If you have consumed your pledge package then you cannot upgrade it. If none of the items in your pledge bundle have been traded away, ACE support may be able to repack your bundle and allow you to upgrade it. Email support@artcraftent.com for further help. Also, if you purchased a Kickstarter pledge package and then upgraded that pledge to a higher-tier 2015 pledge package, no further package upgrades are possible: upgrading between pledge generations is a complex process which doesn't exactly match a simple purchase of the later-generation pledge.

Some of my backer rewards have a "Redeem" option - what is this?

Redeeming a reward means returning it for store credit. In some cases ACE will offer an option to decline a reward that was included in a bundle and receive an equivalent credit to your wallet instead, which can then be used for any other items in the store.

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I'd like to explain why this fell off the radar and assure that it wasn't forgotten.

The original FAQ interface wasn't good. The second iteration was better but still not good. We're still deciding whether to fix V2 or go for a third iteration.

he challenge stems from inter-dependencies where multiple platforms & tools have to play well together plus we want to make sure things look great and are user-friendly to both patrons of the site and the people who are updating the information on the backend. It's more complicated than one might imagine.

Currently, we are going through and editing the text of the older FAQs to make corrections and revise any outdated information. I spend time on it when I can; it's going to be a long process but we'll eventually get there.

Your suggestions and feedback are invaluable and I appreciate all of it.

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Is there any way you can make a system where prescreened people can make suggestions/corrections, then you can review before it posts? Take some of the burden off and increase available information? If it was easy to make corrections and additions, I'm sure there are many here that are willing to help.