We have now released v2.2 of Freestyle Support Portal. It can be found in our downloads section.

The changelog for this release is listed below.

+ Can now delete ticket messages+ Ticket list auto refresh will now refresh counts in tabs when viewing a ticket (admin only)+ Added warning when running on php 5.2 or below - component needs 5.3 or greater to function+ Warning message when posting admin reply with missing message+ Can now assign tickets with no matching handlers to a fallback hander+ Option to allow super users to be completely hidden from handler selects+ Community builder custom field plugin+ Can now search custom fields in ticket admin+ Per user custom fields can now be searched+ Can now hide custom fields from registered users, unregistered user or admins+ Warnings when set up as default menu item+ Warning on page when jQuery libraries are overwritten by another component+ Better labelled permissions entries+ Hide permissions not relevant depending on what is selected+ Adding handler to unassigned ticket will assign that handler to the ticket+ Show canned replies when opening a ticket for a user+ When opening a ticket for a user, attachments are now sent in the notification email+ Added totals row to most reports in system+ Highliht messages from email imports+ Read more button on truncated testimonials to display rest of text+ Can add an email address as a ticket cc+ Batch printing of tickets+ Insert Site Links now plugin based, so can include content from any part of your system. Plugins for joomla article, FAQ and KB Article are included+ Files in views/view/snippet folder can now have template overrides with the prefix snippet. Eg override components\com_fss\views\admin_support\snippet\_ticket_info.php with templates\TEMPLATE\html\com_fss\admin_support\snippet_ticket_info.php+ Can now view password for unregistered tickets on admin interface+ User ticket search now searches custom fields+ Bootstrap 3 compatible vastly improved+ When opening a ticket for a user, a note is added detailing the admin who opened the ticket+ FAQs and KB Articles modules can now be paginated+ Ticket time can be entered as start and end times+ User profile and Community Builder Profile field plugins can now be searched+ User ticket search will also search custom fields+ Select user form - searching will now search per user custom fields for that user as well as name, username and email# Fixes when checking emails with Re[2]:# Fix support for pasted images in support messages# Fix "Check All" when adding users to a group# Fix issues with | in ticket messages from not displaying correctly# HTML content in emails now sent correctly# Fix issues with pagination on "My Tickets" links# Several fixes and tweaks to ticket search# Hidden categories with alt category selection enabled stopping ticket from being opened# Fixed issue with required custom field but not being displayed stopping ticket from being opened# Enter an advanced search field now properly submits advanced search instead of basic search# User posting a file to a ticket with no message will now trigger notification email and status updates# Fix missing attachment name when posted as an unregistered user# When changing product or department of a ticket, option to keep existing handler# Fix encoding issues with editing ticket messages# Fix long KB Article printing issues# Fix translation for x days ago etc# Fix bug with testimonials product dropdown not being displayed correctly sometimes

We had hoped to have the v2.1 version released today, but testing has found some issues with the new user and admin cc system, along with a couple of other issues that are taking a bit longer than expected to fix.

The new version should be available early next week. Hopefully things will be done by Monday or Tuesday.

Sorry for the delays.

Just a quick preview of what has been added to v2.1:

+ Announcements : RSS Feed

+ Content Edit (Frontend) : If language switcher is disabled, then do not show language filters and edit fields

+ Content Edit (Frontend) : KB Categories now show nesting when being displayed

2.0.14.1835

We have spent the last week working on v2.1 of Freestyle Support Portal. Lots of new features have been added so far, and here is a quick preview of some of the things that have been added:

Improved time tracking and display

Intergation with JComments

WYSIWYG Editor styling options

Ticket merging

Print multiple tickets at once

Some of the things that will get added (many more on our list too):

Announcements email notifications

FAQs, KB and Announcement RSS Feeds

Unregistered user ticket captacha

Ticket handler out of office system (forward all assigned tickets etc)

Glossary authors

Related tickets

Improved email import of tickets

API examples

Simple open ticket form (eg, for use as a quick "Contact Us" form)

Hopefully all of these features will make the v2.1 release, but if they dont, v2.2 will follow soon afterwards. The plan is to release v2.1 in a few weeks time, with whatever features are complete by then, and the rest will get added to v2.2 etc.

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