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hi, i have had this occur before, if you contact westpack asap they will audit the atm ( usually takes a few days) if it happened in a store its worth talking to the store manager and ensuring the cctv is saved that shows you using the atm and not taking any money ( just encase west pack give you grief)

there is one down side that it will take a few days to resolve they wont credit it back or provide and instant resolution till they audit the atm, also if your not a westpac customer then let you bank know as well but its the bank that owns the atm that will audit it,

here is there atm security team number

Call 1800 022 022 (24 hours a day, 7 days a week) for any ATM enquiries and service difficulties.

Here is a link to the PDF Instruction Manual. I have also copied the instructions for resting the amount to zero:

To Reset Account To Zero:Turn on the ATM Safe by inserting your ATM card into the slot and entering your PIN code.• Press and hold the 1, 2, and 3 keys (Fig 8).• The display will read, "Reset to zero?"• Release the 1, 2, and 3 keys and then press the "e" key.If the electronic functions of ATM Safe stops working, open the battery door(see instructions "To Install Batteries") and locate the RESET button above the batteries.Press once to reset. Note: Account balance will not reset to zero.

Answer: 1. Insert your ATM card into the slot with the holes pointing down 2. The auto teller will ask you to enter your PIN code. 3. Press and hold keys 1 and 2 until the screen reads, "Reset PIN." 4. Enter a new four-digit PIN code, and then press the "e" key. 5. Enter your new PIN code again to confirm. Press the "e" key. 6. The ATM Safe will restart.

ok i hit the rest button on the back of the machine and it erased all my memory off of it so i had to reprogram it .If u put 1234 in as a pin # it will open then press balance and hit enter and u can change your pin # there .

We had the same issue -- the name could be reset, but not the pin could not.

Finally, I realzed that when it is reset by using the reset button or the batteries, the PIN is reset to the factory default of 1234. Don't try using your old pin at this point -- enter 1234 as the pin.

Once you have the bank working again, theoretically you can reset your pin to whatever you like by hitting enter twice. I say theoretically because we're sticking with the factory default for now.