We can`t wake the RP up when RP is asleep.

For the customer issue. It`s caused by the connection, Reconnect the cable. And the issue is solved.

Root Cause

we give this possibilities to check
1. Check the settings in the terminal.
Here the settings of `power button operations` should be sleep.
System settings--wizard. And please click the next.
Some old terminal here there is no `power button operations` button. Default is sleep mode. We have another method to check is that after you press the power off button. Have a try to login in the web of the terminal. The normal status which is sleepy mode of terminal will be awake. While the abnormal status of which is powered off will be the same.
2. Check the connection of cable。

The infraved receive should connect the upper USB port. The interface should connect the nether one(only for the TB201). If the connection is wrong. It will leads to infraved receive working abnormal.
We have another method to judge whether there is power or not of infraved receive, is that the remote directly facing to the front board, and press the power on button to check whether the terminal can restart.
3. Some special situation.
If the settings is OK, and the remote faces to the front board is in vain. And make sure that the remote is normal. It maybe caused by FROG of the output. Go the system settings-video output-GUI. Here GUI should be HD OUT1
Until the TV appear GROG interface. Then press the power button to check the result.
For the customer issue. It`s caused by the connection,