Very pleased with the people at Hi Lo Auto. I arrived late in the evening, fifteen minutes before they closed, and still received very nice service. I was impressed with how clean and organized the service area looked. Left with the car that I came to look at.

Thank you for your business and your review.It is a pleasure to deal with you and people like you. We will be here for you if you need anything in the future. Bo

CarGurushttps://www.cargurus.com

Sep 1, 2016

manuel

Bad experience I call them asking for a truck they put for sale say they have it drive 2hour when I get there they said they don't have the truck and try to sell another Auto mobile I never recommend this dealer.

Sir I have no control over when a car sells. If you would have set an appointment we would hold the car while you are in transit. We sell cars to anyone who wants to buy them an do not take deposits. It is unfortunate that we did not have an opportunity to hear from you before your travel and the only thing I could have done at that point when you showed up is offer a great deal on a vehicle we still had. Sorry and I hope we get an opportunity to see you again under better circumstance I understand your frustration. Bo

CarGurushttps://www.cargurus.com

Aug 20, 2016

Sue

They responded, but I decided to pass them by due to the stock photo and bad reviews about them.

I have lots of vehicle to choose and our trade ins that we sell for auction prices to dealers and out of state buyers never get pictures on site. They are not retail ready and most people who buy these cars will work with a salesperson for pictures and descriptions before an appointment to see the vehicle. I do not no what we could do to earn your business other than be available and respond to your questions or requests. Bo

I am glad that you gave us a good but not great review. I sell lots of vehicles and timing is important. I would never sell a car that did not make sense for a customer. If we know it is not going to help a customer even in the lower price ranges we auction or sell to dealers that can part them out or fix them at really cheap rates. I am sorry I did not earn your business but I prefer it over selling you a bad vehicle. Thanks and I hope to have the right vehicle for you the next time you are in the market. Bo

CarGurushttps://www.cargurus.com

Jun 23, 2016

Tom

Went to see the car, dealer siad it was there then called and said it was
sent out to get some paint fixed and be back in a few hours after i drove
30 mins. Would not preapproval over the phone out of 12 other dealers
this was the only one that would not just kept saying we will work it out
just come in.
i got the feeling they just want you to step on the lot so they can sell you
a other car at a higher price. I never did go look at the car. Found it all to
be in bad taste, pushy and it was $1500.00 higher with more miles then
other dealers.

Tom, We try hard to get customers to come in with free warranties and 200 cars in stock at our 2 locations we really push to get you in because my managers are the best in the business at getting approvals that work for people. We are a proud Capital One Diamond Premiere Partner which allows us to offer many benefits to our mutual customers. Since we know that we will get an approval for all customers who can prove their income it is just a matter of the car and the down payment. We do not advertise the lowest price what we do advertise is security to our customers that they buy a reliable car

Tom, We try hard to get customers to come in with free warranties and 200 cars in stock at our 2 locations we really push to get you in because my managers are the best in the business at getting approvals that work for people. We are a proud Capital One Diamond Premiere Partner which allows us to offer many benefits to our mutual customers. Since we know that we will get an approval for all customers who can prove their income it is just a matter of the car and the down payment. We do not advertise the lowest price what we do advertise is security to our customers that they buy a reliable car with warranties and that they are not going to be making payments on a car that breaks down in 3 months. Give us a chance to earn your business next time you are in the market Bo
Less ...

CarGurushttps://www.cargurus.com

May 26, 2016

Alfonso

They list a vehicle on car gurus and I call and its not for sale
because it hasn't been inspected yet. Why lie to the
consumers and then try to upsale, pure garbage!!!

Alfonso, I am familiar with most customers I am sorry I never got the chance to talk to you personally. We do have trade ins on CarGurus that are for dealers and out of state customers basically wholesale to the public. I can only guess that you are a Maryland resident and chose to call about 1 of these clearly advertised wholesale units. I am sorry for the salesperson obviously not answering you professionally explaining all of our cars on CarGurus properly. I have had some new employees and will go back and train the whole staff as to not frustrate customers I am very sorry. Bo

CarGurushttps://www.cargurus.com

May 8, 2016

spikerick

I scheduled an appointment to see the Sport Trac . When I got to the dealer the truck was at a different location and I had to wait 1 hr. Was not happy.

Rick I can do nothing but say I am sorry. I understand your frustration and thank you for a 3 instead of a 1 star. I strive to have diligent sales staff and managers. Sorry we missed the mark. Bo

CarGurushttps://www.cargurus.com

Apr 8, 2016

Regis

Took car home ,engine light came on, first
few days noticed oil on driveway I took to
mechanic to find out problemrear main
engine seal gone bad,car come with 6mo
6000 m warranty, warranty refused
coverage ,waiting on dealership,?

Since I live about 30 mi away, I called to see if the car was still available . It was and it would be ready for me and my wife to see in the afternoon. I told the Hi Lo man that I would be there around 2PM. When we arrived around 2PM, the car was not on the lot. Hi Lo told us: "it is being prepared, will be here in about 15min, ...but when I pressed him, it said it could be as much as 30min". My wife and I decided to go do some more shopping and came back after about 1.5 hr. The car was still not there. We left. Obviously, we could not trust anything they said.

Hello Derick,Thank you for contacting Hi Lo Auto Sales. I apologize for the mix up and do not understand how or what happened. Our prices are totally market based and change frequently. Would you please be so kind to email me the specifics location? shawn@hiloautosales.com If I can be of any assistance to you please give me a call.Shawn SiglerSales Manager