STEP 3:

STEP 4:

STEP 5:

STEP 6:

Update the following information on the email:

the signature

the email body:All blank linesChange type - DATE/TIME/PACKAGE/POSTPONE - (NOTE: ONLY IF THERE IS NO NEW REQUESTED DATE, THE CHANGE IS "POSTPONE".)Delete all (OPTIONAL) lines not applicable EXCEPT (OPTIONAL - 14 DAYS OR LESS)

STEP 7:

Send email.

PROCESSING A RECEIVED REQUEST14 DAYS OR MORE TILL SCHEDULED EVENT

DEADLINE: 48 HOURS

STEP 1:

Log into TVX BOOKING email and locate the WW request notification.

step 2:

Log into Booker and locate the scheduled appointment.

step 3:

Make requested change to Booker appointment.

EVENT CANCELLATION - 1) CANCEL APPOINTMENT, 2) CLOSE OUT ORDER. NOTE: REFUND ANY AMOUNT OVER $200. DO NOT REFUND BOOKING DEPOSIT OF $200.

EVENT POSTPONED - 1) CANCEL APPOINTMENT, 2) CLOSE OUT ORDER. NOTE: REFUND ANY AMOUNT OVER $200. DO NOT REFUND BOOKING DEPOSIT OF $200.

PACKAGE CHANGE - CONFIRM THE PACKAGE IS AVAILABLE ON THE REQUESTED DATE(NO RUN AWAY PACKAGES ON SATURDAY)

STEP 7:

STEP 8:

STEP 9:

For package changes, delete Package Details Questionnaire on customer profile if applicable. Wait for Event Expectations confirmation before publishing new Package Details Questionnaire. If change is made less than 7 days, use current Package Questionnaire Details.

STEP 10:

---- CONFIRM WITH AMY ON NEEDED ACTIONS -----

need help?

Having trouble getting an event booking changed? Follow up with your location manager to trouble shoot the problem.