How do I switch plans?

What is your cancellation policy?

You may cancel your Ribbet subscription at any time, however we do not offer refunds for partially used plans. You will still have access to all Premium features until the end date of your cancelled subscription, unless you are cancelling during a free trial. ⇑ Back to top

How do I cancel my subscription?

You will still have access to all Premium functionality until the end of your billing cycle, unless you are cancelling during a free trial. ⇑ Back to top

Will my subscription auto-renew?

Yes, all our plans auto-renew, however you can switch this off at any time by cancelling. You will still have Premium membership until the end of your current billing cycle, unless you are cancelling during a free trial. ⇑ Back to top

Why can't I use any of the Premium features when I've upgraded?

This is almost always because you're signed into a different Ribbet account to the one you upgraded. You'll need to sign out of the account you're currently logged into and then sign back in with your Premium account details.

If you can't remember the details of your Premium account, try searching your emails for "Ribbet transaction receipt" as the receipt email contains the username of your Premium account. If you still can't locate the details, please contact us with the last 4 digits of the card you used to pay, or your PayPal account email, and we'll reply to let you know your Premium account details. ⇑ Back to top

Ribbet won't start up, or I'm having an issue editing

Please try exiting your web browser completely, and then re-launching Ribbet. This will restart Adobe Flash (which Ribbet runs on) and resolves most issues affecting the editor. If you continue to have an issue, please try rebooting your computer. ⇑ Back to top

Can I use Ribbet without paying?

Absolutely! You can use any feature which isn't flagged with the word 'Premium' to the right of it, all fonts which are black, and all collage layouts with a white background. ⇑ Back to top

My question wasn't answered!

Please feel free to contact us here. We'd love to hear from you and answer any further questions you may have! ⇑ Back to top