Deleted Items and Junk email

an unknown error has occurred when I try to delete my deleted mail and my junk mail. I can't delete any of it. I've read the posts and tutorials for some kind of fix. I've downloaded the update KB941090. It just started two days ago. I don't know what to do. Can anyone help me

Re: Deleted Items and Junk email

Originally Posted by suzie

an unknown error has occurred when I try to delete my deleted mail and my junk mail. I can't delete any of it. I've read the posts and tutorials for some kind of fix. I've downloaded the update KB941090. It just started two days ago. I don't know what to do. Can anyone help me

Hi Suzie,

This will show you how to fix the stuck undeletable email message problem:

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.