Request for Medical Report

In KKH, medical records are kept strictly confidential. Access to your medical records can only be released with your written consent, unless required for police investigation. The hospital's Department of Document Management Services provides this service.

Who can request for a medical report?

Patient/patient's parent if patient is below 21 years of age.

Patient's next of kin (if patient is a deceased, a copy of the death certificate and other documents e.g. marriage certificate, birth certificate, letters of administration as proof of your relationship to the deceased must be submitted together with the application).

How will I receive the completed medical report / insurance form / copies of medical records?

Patients can request for the medical report / insurance form / copies of medical records to be:

Deliver by ordinary or registered mail - Mailing address to be provided at the point of application. Please note that a fee of $2.50 is applicable for registered mail.

Self-collection - Patient's contact number to be provided at the point of application. Please note that patient will be contacted once the report is ready for collection.

Collection by representative - Authorisation letter with the representative's name and NRIC number as well as a copy of patient's NRIC has to be provided if a third party is collecting the report on patient's behalf.

Why do I need to pay for a medical report / completion of insurance form / copies of medical records?

The regular consultation and hospitalization fees paid do not include cost for a medical report as not every patient requires one. A fee has to be levied for this additional service of providing medical reports to cover the hospital’s administrative costs and the doctor’s professional input. This is a standard practice across all the Restructured Hospitals.

How much do I need to pay and how soon can I obtain the requested medical information?

As a general guide, the charges and time frame for completion of medical reports and duplicate copies of medical records are indicated below.

However, we may experience a delay in processing some requests due to the following reasons:

Patient has upcoming / frequent clinic appointments

Patient has been admitted to the ward

Patient has multiple reports requested from several clinical departments

Ordinary Medical Report
Provides the relevant facts about the medical condition and treatment / medication the patient is receiving. Report can be in the form of a written report or completion of medical insurance claims questionnaire.

Specialist Medical Report
Written by specialists in response to requests that require a specific opinion or prognosis from the specialist based on the medical facts of the case.

Second Opinion Medical Report
Expert opinions written by KKH specialists on patients not seen at KKH.

Medical Board Report
Written by KKH medical board to assess KKH patient’s suitability for continued employment with an organisation.

Please be informed of the following cancellation charges should you decide to cancel your request: