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Returns & exchanges

I don't accept returns, exchanges, or cancellations

Shipping policies

Woodduck hats use Australia Post regular mail for our hats. We will ship your order within 3 days of receipt of your order.

Within Australia, regular Domestic shipping is INCLUDED in your order. Please allow 1-2 weeks for your order to arrive. We can upgrade Domestic shipping to Priority regular shipping at an additional cost of $0.50 per hat. Please allow up to 1 week for your priority order to arrive.

For INTERNATIONAL orders outside Australia, shipping is $3.00 per hat. Please allow up to 2-4 weeks for your order to arrive.

We use the regular/standard mail services to ensure that we keep our shipping costs affordable for our customers. Please note there is no tracking available for regular mail. Unfortunately, we can not take responsibility for your item once it is posted and can not control possible delays of the postal and customs services. We have not as yet had any issues with our shipping. However, if you have any issues with the shipping of your order, please send us a conversation so that we may attempt to resolve for you.

Additional policies

If you are after a particular design or theme that you don't see in our shop, please send us a conversation as we may be able to make a custom order.

If you see a sold hat you liked, send us a conversation as we may have a similar fabric that we can make up for you as a custom order.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.