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While we hope the worst-case scenario never happens, the best thing we can do is be prepared for it. That is something I experienced first-hand during a recent hockey game, where a plan – and a team - came together to save the life of a friend and teammate.

With so many different people overseeing so many different parts of your program, important tasks fall through the cracks. People miss things. Regulations change, and there may not be a central person whose responsibility it is to manage that knowledge and share it.