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GRSDiscerns

San Diego, California

5815

Outstanding

A stay at the Ritz begins with its outstanding location along the water and in the heart of Singapore, and the experience just keeps getting better from there. When you arrive at the hotel, the welcome is superbly well done.
The next measure of the Ritz Hotel is how well the Concierge staff members are able to help you to quickly learn to navigate their city, as well as to quickly decipher what unique aspects of their city will most appeal to you. With just a few leading questions by Concierge staffers, Xavier and Adam, a full schedule of exciting options began to unfold. While they seemed to effortlessly manage the process of securing tickets to very popular events, they also steered us in the direction of lesser known events that were free of charge, fabulous, and of great interest to us! Indeed, the entire Concierge team were really like magicians, so be sure to seek our their expertise to get the most out of your stay in Singapore and at the Ritz.
The menus at the various hotel restaurants, as well as room service, had options to please just about everyone. The dining staff was really exceptional. The ever-upbeat, Ms. Sage at the Colony Restaurant, took immense pleasure in setting a tone that assured that everyone's breakfast would indeed be a terrific start to the day.
Fitness facilities are first rate, in keeping with the rest of the hotel....A stay at the Ritz begins with its outstanding location along the water and in the heart of Singapore, and the experience just keeps getting better from there. When you arrive at the hotel, the welcome is superbly well done.

The next measure of the Ritz Hotel is how well the Concierge staff members are able to help you to quickly learn to navigate their city, as well as to quickly decipher what unique aspects of their city will most appeal to you. With just a few leading questions by Concierge staffers, Xavier and Adam, a full schedule of exciting options began to unfold. While they seemed to effortlessly manage the process of securing tickets to very popular events, they also steered us in the direction of lesser known events that were free of charge, fabulous, and of great interest to us! Indeed, the entire Concierge team were really like magicians, so be sure to seek our their expertise to get the most out of your stay in Singapore and at the Ritz.

The menus at the various hotel restaurants, as well as room service, had options to please just about everyone. The dining staff was really exceptional. The ever-upbeat, Ms. Sage at the Colony Restaurant, took immense pleasure in setting a tone that assured that everyone's breakfast would indeed be a terrific start to the day.

Fitness facilities are first rate, in keeping with the rest of the hotel. Internet is excellent and included in the cost of the roomMore

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Room Tip: Every room seems to have a good view, but higher rooms offer breathtaking views of the city. Elevators are very efficient.

Stayed: April 2016, travelled as a couple

Sleep Quality

Rooms

Service

Ask GRSDiscerns about The Ritz-Carlton, Millenia Singapore

Thank GRSDiscerns

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

RitzCarltonSingapore, General Manager at The Ritz-Carlton, Millenia Singapore, responded to this reviewResponded 24 April 2016

Dear GRSDiscerns,

I am very pleased to know that you benefited from the professional expertise of our Concierge team, and have thanked Adam, Xavier and Sage for taking good care of you while you were here. Thank you for choosing to stay at The Ritz-Carlton, Millenia Singapore, and we look forward to welcoming you back soon.

Warm regards,Peter MainguyGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Overall is really excellent. The staffs are friendly and also helpful. The room is spacious and comfortable. Lovely place to relax and chill. Room is also clean. It's an amazing place to stay! Will definitely come back here!

Room Tip: High floor have good views

Stayed: April 2016, travelled with friends

Sleep Quality

Cleanliness

Service

Ask Astronautbouvier about The Ritz-Carlton, Millenia Singapore

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

RitzCarltonSingapore, General Manager at The Ritz-Carlton, Millenia Singapore, responded to this reviewResponded 24 April 2016

Dear SYJW,

I'm glad to read you received friendly and helpful service from our Ladies and Gentlemen. It is great to know you enjoyed your stay with us, and I thank you for choosing The Ritz-Carlton, Millenia Singapore, and leaving us a feedback on TripAdvisor. We look forward to welcoming you back.

Warm regards,Peter MainguyGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We were at Colony for lunch on our wedding anniversary. The ambience of the newly renovated restaurant added a class of its own. As we were ushered to our table a polite and pleasant young waiter by the name of Ragan offered to give us a tour of the buffet areas. He was enthusiastic and had good knowledge of the food and even told us the history behind certain food and desserts. We were rather impressed by his countenance and service which we did not get at other similar hotels. We could have missed the famous crepe Suzette and learnt the history behind the crepe Suzette if Ragan didn't offer to bring it to our table before the counter closed. The crepe was to die for (crepe with the right texture and sauce the right acidity level), we are glad we tried it! On our way out he brought us some gifts with a personal written card (to wish us happy anniversary, yes, with our name on it!) We have to congratulate Ritz Carlton for their staff's excellent service (including Ragan, Ken the manager and other members of the team who were all very courteous and helpful) a delicious array of food, great decor and ambience. We wouldn't hesitate coming back.

Stayed: April 2016, travelled as a couple

Service

Ask CrystalNg about The Ritz-Carlton, Millenia Singapore

1 Thank CrystalNg

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

RitzCarltonSingapore, General Manager at The Ritz-Carlton, Millenia Singapore, responded to this reviewResponded 24 April 2016

Dear CrystalNg,

Congratulations on having recently celebrated your wedding anniversary, and thank you for leaving Ragan and Ken such kind and complimentary comments. Both of them are indeed exceptional gentlemen, which we are so fortunate to have them under our employment. You have my assurance they have been recognized for providing you and your husband with exceptional service. We're so glad you enjoyed your dining experience at Colony, and are looking forward to welcoming you back soon.

Warm regards,Peter MainguyGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Stayed for 3 nights with my wife and daughter which we all had a great time. Very personalized and warm services as one of the bell service staffs (the one who greeted us when we first arrived, too bad I did not catch his name) greeted my wife and me by our names every time we see him during our stay.

It only took us 5 minutes to check in, light snacks and drinks were offered and the kids corner kept my 1-year old daughter occupied in the time being and my wife loved it. It was a good experience except for the waiting time for check-in was 15 mins.

We were offered a room by the end of the hallway on top floor which was very spacious for 3 of us and clean with great view. It would have been great if there were more instructions to show us how to connect our phone to the tv/audio system in the room.

There was a long queue for the only restaurant that served breakfast every day during our stay (over 15 people, I was told it would take 15-30 mins to get a table) and we did not want in-room breakfast. It would be great if there were alternatives.

Most of the staff were very nice with great smiles and often played with my little daughter which made our stay even more enjoyable. I would also like to highlight their quick response on a night when my daughter threw up on the bed at 12:30am. They swiftly come by and changed our blanket and it was done within 15 mins from when I called.

Again, it was a great stay for all of us with a few minor areas to improve.

Stayed: April 2016, travelled with family

Location

Sleep Quality

Service

Ask Lawrencemkl about The Ritz-Carlton, Millenia Singapore

1 Thank Lawrencemkl

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

RitzCarltonSingapore, General Manager at The Ritz-Carlton, Millenia Singapore, responded to this reviewResponded 24 April 2016

Dear Lawrencemkl,

Thank you for sharing a review of your stay and showing your appreciation for the exceptional service provided by our Ladies and Gentlemen. I am glad to know they gave you a personalized experience and took good care of your family during that time. Please accept my sincere apologies with regards to the delay at check-in and waiting time during breakfast. We understand that our new restaurant Colony is drawing in quite a crowd during peak hours in the morning, and are working towards a solution. I hope they don't deter you from staying with us again, and thank you for choosing The Ritz-Carlton, Millenia Singapore. We look forward to welcoming you back, and invite you to contact us (rc.sinrz.guest.recognition@ritzcarlton.com) to allow us the opportunity to offer our assistance for your next stay.

Warm regards,Peter MainguyGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

At the end of February we had a long layover in Singapore before we flew to Vietnam. We had reservations to stay at the Ritz Carlton Millenia when we returned to Singapore the following week, so we took a taxi to the Ritz Carlton for lunch at the Chinese restaurant in the hotel. The dim sum was sublime and the service was top notch. Everything we ordered was delicious and pleasant to look at.

A week later we checked in after midnight and we were tired. My wife booked a club level corner room and we were amazed by the bay view and our view of the Singapore Flyer (ferris wheel) from our bathroom. Unfortunately the Singapore military had a graduation ceremony on the floating stadium right across the street from the hotel and we were awaken around 7:30 am from the constant loud cheers.

We had breakfast at the club lounge and we loved it! Plenty of hot and cold food choices - eggs made to order. Our favorite part was the abundant perfectly ripe lychee and mangosteen (a MUST if you never had it)! We also enjoyed the afternoon appetizers and late night dessert and drinks in the club lounge. The service was excellent.

The location of the hotel was perfect! You can walk to the Gardens by the Bay, the Singapore Flyer, the Marina Sands hotel and mall. Note: Marina Sands mall is exclusively high end fashion designers - not a place to shop for souvenirs!

Stayed: March 2016, travelled as a couple

Ask floridaboyinhershey about The Ritz-Carlton, Millenia Singapore

1 Thank floridaboyinhershey

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

RitzCarltonSingapore, General Manager at The Ritz-Carlton, Millenia Singapore, responded to this reviewResponded 22 April 2016

Dear floridaboyinhershey,

Chef Cheung Siu Kong who is leading Summer Pavilion, is very delighted to know that you enjoyed your experience at Summer Pavilion. Thank you for taking time to share with us a review of your stay, and recognizing our Ladies and Gentlemen for providing good hospitality. I am sorry to read that you were woken one morning by the event at the floating platform, and hope it does not affect your decision to stay with us again. We look forward to welcoming you back soon, and invite you to contact us our Guest Recognition team (rc.sinrz.guest.recognition@ritzcarlton.com) for any assistance you may require.

Warm regards,Peter MainguyGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

There's not much else I can say that everyone hasn't said already - everything about this hotel is wonderful. We had a corner room that gave us an impressive view, the bed is one of the best we've slept in (and we've slept in a LOOOOT of hotel beds...). It got to the point where we just ended up napping all the time because the bed was so comfortable. The room was well designed, and the bathroom was magnificent on all levels - especially the bathtub that had a wonderful window view. Space is a luxury in Singapore and this hotel provides it in spades. What is especially worth mentioning are the little touches - like the after-dinner treat that was sent to our room as we came back, courtesy of the manager on duty and the breakfast!! The breakfast is a treat not to be missed, do be sure to include it in your bookings : ) everything from the eggs benedict station to the waffles to the OTHER egg station was fabulous. We would absolutely return!

Stayed: April 2016, travelled as a couple

Value

Location

Service

Ask klyc28 about The Ritz-Carlton, Millenia Singapore

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

RitzCarltonSingapore, General Manager at The Ritz-Carlton, Millenia Singapore, responded to this reviewResponded 22 April 2016

Dear kuhli297,

I'm glad to know our Ritz-Carlton sleep experience gave you the comfortable rest you needed. We indeed have one of the largest guestrooms for city hotels, and it is encouraging to know that you enjoyed all that we have designed with our guests in mind.

We look forward to your return, and thank you once again for choosing The Ritz-Carlton, Millenia Singapore.

Warm regards,Peter MainguyGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC