“Everyone knows Operations is saving this place’s ass! Without us, we’d all be out on the street!” < --- this attitude, i.e. The Silo Effect and slow-moving decision-making as a result, is how we get disrupted. Continue Reading →

Most companies (and individual senior leaders) have terrible decision-making processes in place. They often focus short-term, chase shiny pennies, and a host of other things. Why is this? How can it get better? Continue Reading →

If you believe disruption is coming for most companies (it probably is), then change management is absolutely crucial. But most companies are flippin’ terrible at it. How can they get better? Continue Reading →