Bitext Blog

Warming Up for the Chatbot Summit

Interested in chatbots and what the future holds for them? The Chatbot Summit is about to start in Berlin and, this year, it will be full of interesting news and announcements. If you cannot attend, Bitext will help you stay tuned. As Gold sponsors of the event, we will keep you posted on the latest developments in the Industry.

The Chatbot Summit is a get-together of the pioneers and leaders AI, natural language processing, communications, chatbot platforms, and many other conversational tools. This event is also considered the first conference connecting people from all over the world who believe that natural language will be the golden key to successful interactions between humans and machines. Professionals from world leading companies such as Google, Daimler or IBM, will be sharing their experiences.

The 4th international Chatbot Summit will be held next week (October 23rd and 24th) in Berlin, and industries such as the automotive, financial, or travel will be represented. The main aim of the event is to connect the eminent professionals and organizations who believe natural language will be the next curve in digital experiences:

Chatbots. With a clear focus on these virtual agents which are making customer support management easier than ever before. Are these agents actually working? Results are promising, but they could do a lot better. At this event, we will learn from the experiences of leading users and providers and Bitext will help attendees identify the main areas of potential improvement.

Natural Language. As a subfield of computer science and artificial intelligence concerned with the human-machine communication, NLP is the cornerstone to properly understand any utterance. Unlike machines, humans speaking the same language may choose to express the same idea in many different ways. Manual training yields rather poor results and involves human hard word, lots of time and money. In turn, artificial training data and linguistic core tools greatly improve performance, accuracy and reduce time consumption.

CX. Applying state-of-the-art computational linguistics are necessary to obtain richer insights from customer feedback. This certainly helps improve and optimize the customer experience. Happy customers mean recurrent business. Companies need to speak the language of their customers to really understand what they need in order to be delighted by their products and services. Do you want to rely on statistics to do the talking?

Keep an eye on Bitext social networks next week and we will keep you up to date on what´s going in Berlin. Let’s explore together the Future of Communications.