GDPR & CONSUMER RIGHTS Nevertheless, it’s important to remember that GDPR brings consumers a range of rights that need to be respected. All companies should be ready to deal with these new regulations by making sure their staff are familiar with the legislation,...

LeadDesk at Call center World 2017 in Berlin Part 2 This is part 2 of our CCW 2017 review. Read part 1 here. Olli Nokso-Koivisto, CEO of LeadDesk, visited the CCW in Berlin and gave his opinion about Chatbots, the hottest topic at CCW 2017, and the Call Center World...

Why start a new call center business? Some call centers are started by sales people determined to go it alone, and some are founded by astute entrepreneurs. In inside sales, fast growing companies see setting up a call center operation as a way to grow capacity, close...