Facilitated by Patie B Jansen

What is Emotional Intelligence?

“Emotional Intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. EQ affects how we demonstrate self-control, navigate social complexities, and make personal decisions that achieve positive results.” Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

The Emotional Intelligence skill set that participants develop in this program will help strengthen their personal and professional relationships, manage their emotions under pressure, and help reduce conflict in the workplace.

Learning Outcomes

Manage stress

Increase self-awareness

Practice assertive communication

Identify and manage emotional triggers

Identify the effects and consequences of emotions

Develop appropriate strategies for managing emotions

Recognize and respond appropriately to the emotions of others

Strengthen relationships with others you perceive to be difficult

Control irrational thoughts that interfere with decision making

Use empathy to understand different perspectives

Practice active listening strategies

Use EQ to interact with your team

Use EQ to handle conflict

“I learned practical tactics and ideas for how I can better interact with colleagues and our

consumers. I would recommend this workshop, to any business that is looking to empower their

employees with the best skills and understanding for better customer service and more