If you can't seem to log in to your KRY app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

Verify that your operating system on your phone / tablet is supported by KRY's app (iOS (v.9.0 or later) or Android (v.5.0 or later).

Make sure you have a strong internet connection. Also, if you don't use wifi, make sure you allow the KRY app to use mobile data.

You can also try to update the KRY app in via App Store or Google Play, and restart the app.

If the problems remains, please contact KRY Support for further assistance. KRY Support is open from 9:00 to 17:00 on weekdays, closed on holidays. We try to respond to your message within 24 hours on weekdays.CONTACT US

If you have an urgent matter or if your question concerns a doctors appointment that already took place, we recommend that you contact us by phone.