“ I really enjoyed the conference and the experience helped me to learn what is new in Customer Experience, across the many large brands in attendance, and to make valuable connections. ”

--- Felicia – DTE ---

“ I have to tell you how impressed I was with, not only the number of c level executives your conference attracts, but also the amazing list of who is who brands. I don't generally attend conferences, but I will definitely try to keep money in my 2015 budget for one of the conferences that are planned next year. ”

--- Gregg – Washington Post ---

“ Can’t tell you how much I enjoyed the Conference and the wealth of knowledge of all participants. ”

--- Keith – Nissan ---

“ Just returned from Customer Response Summit in Memphis. Great set of people and big thanks to Chad McDaniel and his team. ”

--- Kevin – KGB ---

“ A big thank you to you and your team. This was very informative and I will plan to attend additional conferences in the future. ”

--- Clay – Atmos Energy ---

“ I am back in New York feeling fulfilled and enriched, by both the emotional connections and the intellectual stimulation of the past three days...best use of my time, hands down. ”

--- Lisa Oswald ---

“ I wanted to reach out and thank you again for including me in the Summit. I found the topics to be interesting, the event to be well run, and the attendees to be top notch. I think you are really onto something with this!
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--- Rick Long – Capital One ---

“ Just a great event with the right focus. If I could only attend one event this would be it. ”

--- JC Quintana, Founder – Corporate Relationship Group ---

“ Overall I like the feel of the event: there’s a focus on best practice sharing versus sales pitch. Strong list of companies and attendees. ”

“ This was my third consecutive CRS summit and I don't see the streak ending anytime soon. Everything from the hosts (Chad and Susan) to the venue, to the attendees, to the material is top notch. I normally consider a conference successful if I leave with half dozen 'nuggets' but at CRS I always get significantly more. Already looking forward to Vegas in February! ”

--- Matt Zurcher, SVP – Customer Care – HomeAdvisor ---

“ Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX. ”

“ The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations. ”

--- Walter Liebenow – Customer Care Director – The Home Depot ---

“ As a member of the Execs In The Know community I have grown my network to include Customer Care professionals willing to engage in valuable conversations about enhancing the customer experience, everyone is an advocate for the customer. ”