So, you ran the firmware update and found your machine is affected? Then you have no time to waste – it’s essential that you back up your data to the Cloud or an external drive immediately. (The drive failure is unpredictable and we’d hate to see you lose any of those pics or files on your machine.)

Note: If your computer needs to have the drive replaced, don’t install updates or new software, and use the computer as little as possible. Such actions could destabilize the drive and you could end up losing your data.

The good news? Apple (or an Apple Authorized Service Provider, like Geek Squad) will replace the drive free of charge. If your MacBook Air is part of this recall, bring it in to the nearest Geek Squad Precinct. Our Agents will ship it off to Geek Squad City – the largest computer repair location in the world – to replace the drive as part of this program. (For more details, give us a call at 1-800-433-5778.)

When you get the MacBook Air back, the new drive will be blank, so you’ll need to reinstall the Mac operating system and software before using it again. To do that, make sure you have the installation media for any software you currently have on the MacBook Air in order to get it back to the way you like it.