millennials

Millennials want to learn, develop, and grow in their careers. For HR leaders, to hold on to your young leaders it is essential to develop a strategic learning program. Read this brief to learn four things a learning program needs to be successful…especially with the millennial workforce.

“In any successful workplace, people expect to work together,” explains Maurice Schweitzer, co-author of ‘Friend & Foe: When to Cooperate, When to Compete, and How to Succeed at Both’. “This is even more important for millennials, who are learning that they have to be adaptable, flexible and open to new ways of working.”

Based on responses from more than 1,100 adults who currently have investments, the research found the wave of millennials (ages 18-34) entering the market is not only putting pressure on financial advisors to use newer technologies in managing their money, but also pushing even Gen Xers (ages 35-54) and baby boomers (ages 55+) toward more modern financial tools, such as modeling on mobile devices or online portfolio rebalancing.

Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients.
Thousands of learners were surveyed about the impact of
language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits:
Strengthens business operations
Stimulates employee engagement
Increases productivity
Drives company loyalty
Attracts globally-aware Millennials

Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. However, there are worrying gaps between what IT provides and what the different types of workers need.

Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. In September 2016, Dell commissioned Forrester Consulting to conduct a study with 560 information workers across all industries in Australia, India, the UK, and the US. Learn more about the working habits that emerged and how IT departments can apply these insights to future deployments. Download Report!
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Millennials are different than any other generation before them. They are making major decisions later in life—from choosing a career, getting married, buying a home and yes, investing in life insurance. And while they are more tech savvy than their predecessors and want to make purchasing from any device of their choosing, they still value face-to-face interaction, contrary to popular belief. Insurance and financial companies need to understand the unique dynamics of the millennial generation in order to better service and exceed expectations of this growing consumer base. They need to meet their tech-savvy expectations, while also understanding Millennials still value one-to-one attention. In fact, 48% of Millennials said they would be more likely to make a speedy financial or insurance-related decision if a person who they trusted took the time to explain the benefits and risks. Download this whitepaper and learn how to better tap into the growing millennial market.

96% of millennials say they still like to visit actual shops. They are also influenced more by online videos than TV advertising, and still rely on “official” reviews found in newspapers, magazines and online publications. If you want to be successful in this rapidly changing market, you need to attract millennials. Download this free research paper to find out how to attract millennials and adapt your methods to include them.

Millennials are different than any other generation before them. They are making major decisions later in life—from choosing a career, getting married, buying a home and yes, investing in life insurance. And while they are more tech savvy than their predecessors and want to make purchasing from any device of their choosing, they still value face-to-face interaction, contrary to popular belief. Insurance and financial companies need to understand the unique dynamics of the millennial generation in order to better service and exceed expectations of this growing consumer base. They need to meet their tech-savvy expectations, while also understanding Millennials still value one-to-one attention. In fact, 48% of Millennials said they would be more likely to make a speedy financial or insurance-related decision if a person who they trusted took the time to explain the benefits and risks. Download this whitepaper and learn how to better tap into the growing millennial market.

" How Millennials and Baby Boomers are Shaping the Today and Tomorrow of Retail The Power and The Money
- Get latest trends on global consumer shopping behavior across online, mobile and in-store channels
- Read what differentiates millennials from baby boomers
- Learn how to give every individual the experience they are looking for so nobody is left behind
- Surveyed: 13,250 consumers, 12 countries - Australia, Brazil, China, France, Germany, Italy, India, Japan, Mexico, Russia, UK & USA "

Expectations for Customer Service continue to rise around the globe.
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty.
The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty.
The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.

Michael Parrish Dudell, bestselling author and one of the nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials are making in the workplace:
• Within the next three years, Millennials will make up the majority of the workforce
• By 2025, they will comprise a whopping 75% of workers
• In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior

Personal devices on corporate networks. Social media in the office. Millennials in the workforce. Technology is changing fast in the workplace and corporate IT managers are working to support a wider variety of user segments without putting the organization at risk. Watch this on-demand webinar to hear two IT experts diagnose the impact of the latest technology trends in the workplace and provide useful advice on how to support new user segments securely.

What changes are coming as the next generation emerges? Gen Z is the post-Millennial generation and brings a new level of social connectedness, more opportunities for education, and increased economic engagement. What does this mean for businesses, markets and educational institutions? Disruptive invention and reinvention will become the norm. Learn why it’s time to eliminate generational rifts and embrace the changes that Gen Z will bring to business. The Gen Z Effect will help your organization stay current, competitive and relevant to thrive in a world of accelerating change. Download the book summary.

Millennials are the first true “digital natives,” and because of this, they are often associated with driving new work practices and expectations. However, it is actually the ubiquity of technology, the accelerated pace of work and our consumer experiences that are driving new work practices, not millennials. New research tells us that to be engaging, L&D teams need to focus on modern learning rather than millennials.The formula for modern learning is:
• Learner-centric
• Micro/modular
• Varied treatments
• Retention-driven
• Embedded
• Mobile
Download “Millennial Learning Myths and Misconceptions Prescriptions for a Modern Learning Strategy” for tips for enabling modern learning at your organization.

Whether they’re millennials born with technology in their DNA, or experienced workers who’ve become accustomed to highly connected digital experiences in all areas of their lives—digital employees are everywhere.
According to Gartner, today, every employee is a digital employee. The flexible, digital, data-driven experiences they all receive as consumers have given them extremely high expectations of every service they engage with—including internal ones such as HR.

As customer care channels continue to evolve and
expand, there’s been a lot of debate about which channels
customers actually prefer to interact with brands. Many
reports say that millennials prefer digital channels—like web
chat or texting—while older generations still prefer voice
channels. Previous Interactions research has shown that
this isn’t necessarily the case, and that the issue of channel
choice is often far more complex—depending on factors
such as the company consumers are trying to contact,
and the complexity of the issue the consumer is trying to
resolve.

The outlook for online electronics sales is bright, with global sales set to surpass $300 billion in 2018, a 10.7% increase over 2017. The US and Europe are anticipating healthy growth as customers (particularly millennials) become more comfortable making larger purchases online: Best Buy’s 2017 Q4 revenue from online sales in the US was up 17.9% over the previous year. But the largest contributor to this surge will be China, where the enormous population is rapidly adapting to shopping online.

Mobile devices are everywhere. 95% of UK millennials now use smartphones1; and it’s estimated that across the globe, nearly a billion more people now use mobile phones today than did five years ago.2 Mobile commerce will continue to grow as smartphones continue to be adopted. For example, forecasts for Europe’s EU 5 (France, Germany, Italy, Spain and the United Kingdom) show mCommerce will account for 43.8% of eCommerce sales by 2020, compared to 32.9% in 2016.3 As fraud teams determine which orders to accept or reject, fraud managers are key to providing a seamless mobile checkout experience. But they also need to protect their business from fraud – and from the damage it can cause to bottom line, customer experience and brand.