We are experienced at managing calls in your line of business.

Across any Industry our staff is ready to help your company succeed.

Education

PTAS is the go-to answering service for educational facilities in Pittsburgh, taking the time to get to know their client’s institution, staff and students.
Pittsburgh Telephone Answering Service (PTAS) is the answering service of choice for your Pittsburgh educational facility. Our highly trained customer service professionals have experience with all types of educational institutions including public and private schools, colleges, and universities.

Medical

We are HIPAA Compliant. We handle everything from simple patient calls to stat calls and code-blue emergencies. Our medical emergency telephone dispatchers are extremely well trained and efficient. We prioritize according to the basic principles of triage. All emergency calls are urgently relayed to the correct on-call medical professional. Routine calls receive the same professional treatment, but without the same degree of urgency. We route these calls according to the medical professional's exact specifications.

Medical Practices

Schedule Appointments and call patients to remind them of upcoming appointments.

Calls cancelling appointments

Patient calls asking to speak with doctors

Calls from doctors

Calls from patients regarding prescriptions

Calls from pharmacies regarding prescriptions

Lab result protocol

Consultations (doctor to doctor)

Hospital

Calls from hospitals

Calls from nursing homes

Calls regarding patients who have ceased to breathe

After-hour emergency calls

Nursing Services & Home Healthcare

Calls for Individuals

Report-offs from employees

Requests for service and referrals from hospitals, nursing homes or anyone in need of service

New inquiries from a prospective client for prices and rates

Emergency calls from clients or employees while on assignment

Employment inquiries

Calls from employees regarding their pay checks

Home IV Infusions

Service inquiries from patients or their families

Calls from medical facilities

Calls from patients having equipment or medical problems

Hospice

Inquiry calls from families seeking service

Calls from employees

Employee report-offs

Calls from physicians

Call from facilities referring services

Pharmacies

Calls from physicians to place prescriptions

Requests for refills

Calls from medical facilities

Calls from individuals seeking information regarding medications

Medical Equipment

General calls inquiring about equipment

Emergency calls for equipment

Emergency service

Billing inquiries

HVAC & Plumbing

Define the urgency of calls: immediate response or wait until office hours

Capture all emergency calls

Appointment scheduling

Inquiries for service

Employee report offs

Property Management & Real Estate

Calls for Individuals

Cancellations of appointments

Inquiries on properties that are for sale or inquiries on rental properties

Calls to view a property again, to put down hand money or to make an offer on properties that are for sale

Hospitality

We are the preferred answering service for businesses in the hospitality industry in the Pittsburgh area, we get to know your business and your guests.
Your hospitality business knows how to provide a high standard of service to your guests. Let us do the same for you. At PTAS, we know that top-level service is a must. Our professional operators are trained for the hospitality industry and are committed to providing quality professional customer service.

Contractors & Construction

Sales calls & service inquiries

Request for emergency service

Calls from insurance companies

Consulting between contractors

Professional & Commercial Services

Customer service calls

Sales calls

Prospective client inquiries

Calls for Individuals

Billing questions

Calls for parts

After-hours emergency service

Government Agencies

Utilities (water, electric, etc.)

Traffic signals and road signs

IT and infrastructure

Road infrastructure (snow plowing)

Building management /courthouses

Board of Health inquiries

Insurance Companies

Calls for Individuals

General Inquiries

Calls regarding claims

Auto Insurance calls regarding transfer of cars or getting a new car or adding cars

Employee report offs

Disaster Restoration

Request for emergency board-ups

Calls from Insurance companies with referrals

Call regarding water extraction

Calls regarding mold remediation

Calls regarding smoke damage

Transportation

Assist callers seeking travel and transportation related information

Pick-up locations, times and drop off times

Schedules and rate information

Limo and taxi service

Non-Profit & Charities

Calls offering donations

Appointment scheduling

Help on applications for volunteer and entry forms

Referring information about events

Registrations for events

Locksmith

Lockouts: car, office or home

Lock or key replacement

New client information

Billing inquiries

Oil and Gas Industry

24/7 service inquiries

Emergency calls

Rental requests

To learn more about how we can customize services specific to your business, please contact us.