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Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

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Your explanation of the problem is not too clear.If you receive a call and you cannot hear your caller but your caller can hear you, your speaker is bad and will need to be replaced buy phone technician.If it is that you can hear your caller but they cannot hear you, then your mouth piece is bad and need to be replaced.Because of the Miniature nature of the Cellphone circuit there is user serviceable part

If you remove two screws that are below the battery on the lower side of the phone, after you take off the back cover, you are through and can easily change the cover of the phone. In India a new 99% copy of the cover would cost around 350 Rs. regards the volume you may need the help of a mobile technician to change the speaker