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Our specialty is improving telephone skills AND results by telephone for sales and customer service environments. More Sales = More Profits

Better customer relations increase your revenues - and in many companies today, customer care and service units are being asked to add proactive selling activities to their responsibilities.

KRG Communications Group is a consulting and training organization. We help companies and individuals develop their skills to become better communicators in order to achieve their sales and service goals. Whether it's training or a process solution, we work with you to provide the best solutions for your needs.

Sales and service are not just about technique. There's more to getting a "yes" then hitting a prospect over the with a benefit statement until they cry "ouch". There is a wide variety of interpersonal skills used not only by the front-line employees but by their supervisors and managers as well.

We alsooffer thepopular DiSCassessments to help you become better communicators. They are available bothas online and paper-based products. A full line of trainingprograms and learning assessments are available through our secure online store (coming soon - contact us for details).

Do you manage an Inside Sales or Teleselling group? We offer consulting services to help you run your unit as effectively as possible.

Success Calls... to you!

We have successfully crafted customer service, telemarketing and inside sales learning and development programs for both front line employees and supervisory personnel. KRG has created and implemented training programs in both large and small organizations. Our approach is hands on and practical with an emphasis on active coaching skills. Your success is our goal.

Are you looking for a specific program or solution not featured on this site? Please let us know what it is. If we don't offer it, we may be able to refer you to someone who does. Contact us at :