How Sales Calls Are Like Job Interviews

After more than 20 years of selling and prospecting, just this fall a colleague of mine drew an analogy between sales and a job interview – an analogy I had not thought of until then. It is a fascinating comparison.

All of us have been on job interviews before. And my guess is that we could all catalog the characteristics that are critical for a successful job interview, including:

Greet your prospective employer warmly and with a firm handshake

Come prepared with great questions to ask about the organization, about the culture of the work place, about the employer’s needs for your position

In advance, prepare answers to key questions that you will be asked – so that you do not have to “wing it” when you are in the interview

Commit to spending 80% of the time listening to what they have to say, and about 20% of the time talking (NOTE: Some of you will disagree with this parallel – don’t we typically spend more time talking when we are in a job interview? Consider how much you would learn and how much credibility you would build with the prospective employer if you listened and asked questions about their organization, rather than always talking about yourself.)

At the end of the interview, discuss clear next steps

What if we considered our next sales meeting in that same way? For those of you who are new to sales, this might be an excellent illustration to help you think about your role in a different way. As a sales person, we often get stuck in the mold of “I need to sell something.” By looking at your sales meeting like you would a job interview, however, you can reframe your role into one of asking questions, building a great relationship, and leaving a good first impression.

Just last week, a colleague and I were talking about going on a sales call together to talk with a new prospect. He needed to understand what process I would use with the prospect. We talked about that first meeting, and the need for open dialogue, lots of questions, a focus on the prospect, and the opportunity to build a relationship. Then we discussed what would happen next. He stated, “So your goal would be to determine what the client needs in that first meeting, so that you can then propose a solution in the second meeting.” “No,” I replied.” He asked, then, “What do I want the next step to be?” “I want to be invited for a second meeting,” I said.

Think about the last time you interviewed for a job. Sure, there are times when you go on a job interview, and then get offered the job in the second meeting or call. But often, does it not take several rounds to get to that point? When you go on a sales call or to a prospect meeting, what do you want the next step to be? Perhaps, by reframing your sales process to align to how you would interview with a prospective employer, you can approach your sales calls in a different way. And, perhaps good sales is about making good impressions, listening more than talking, and discussing next steps (which may mean just another meeting to continue the conversation).

Do you agree? Does the analogy hold up for you? And what did you learn from this discussion about the parallels between sales and interviewing for a job?

Robyn Rickenbach, President of Springboard International Inc., is an innovative, strategic thinker with proven success in executing critical business objectives, making teams successful and facilitating collaborative decision making and planning. She has an intense focus on human capital improvement, learning and performance, and organizational development areas, with 20 years experience in a variety of market sectors and verticals. Learn more at http://www.springboardintl.com or email her at robyn@springboardintl.com