Student Contacts with duplicate mobile numbers in RM Integris

This section displays Student Contacts that share a mobile number with someone else in Integris. This happens for three main reasons:

1. Two parent entries in Integris have the same mobile number

When parents verify themselves in the Parent Hub app, we first ask them to enter their mobile number so we can check it against what your school has on record in Integris.

If 2 parents (say, Parent A and Parent B) have the same mobile number listed, we have no way of knowing whether it's Parent A or Parent B who's trying to enter their number into the app. When that happens, we prevent a parent from continuing through the process until they have a unique mobile number they can be matched against.

The good news is it's a simple fix!

1: Tap 'Fix these issues' on the box displaying 'Student contacts with a duplicate mobile number' from the Parent Support Dashboard

This'll load a screen displaying all the affected student contacts.

2: Click on the Mobile Phone column header at the top of the table

This'll list the matching mobile numbers together, allowing you to spot any duplicates under one another.

3: Identify 2 (or more) parents with the same phone number

For each duplicate, you can spot the other entries that have the same mobile number by clicking the number inside the grey circle in the 'Shared with' column.

4: Update the relevant mobile phone records in Integris

Once you've identified 2 or more parent records with matching mobile numbers, you'll need to update their records accordingly in Integris until each is left with a unique mobile record.

2. Multiple children with the same parent(s) aren't sibling linked in Integris

When a parent is verified, they're able to receive direct messages about all of their children in one convenient place - the Parent Hub app. After all, there's no point in parents only being able to receive messages about one child and not the other!

For this to work, we need 2 things to be in place in Integris. Firstly, a parent's mobile phone number record needs to be the same for each of their children, and secondly, each of the parent's children need to be sibling linked in each direction.

The good news, again, is we make it easy to spot in Parent Hub so you can resolve it in Integris.

1: Tap 'Fix these issues' on the box displaying 'Student contacts with a duplicate mobile number' from the Parent Support Dashboard

This'll load a screen displaying all the affected student contacts.

2: Click on the Student Contact Name column header at the top of the table

This'll sort the entries alphabetically, allowing you to spot any duplicate student contacts listed under one another.

3: For each duplicate, click on the number within the grey circle in the Students column

This'll identify for you the children that need to be sibling linked in each direction in Integris.

4: Update the relevant Student records in Integris

In most cases a sibling link will already be in place, but only in one direction (for example, a younger sibling linked to the elder).

In Integris you'll need to add in/update the sibling link so that all children are linked with one another (i.e. Sibling A linked with Sibling B, and Sibling B linked with Sibling A).

3. A Student Contact that doesn't have Parental Responsibility in Integris, shares a mobile number with a Student Contact that does

We only allow people with Parental Responsibility to verify themselves on the app. However, when checking for a unique mobile number, we look across ALL student contacts (not just those with Parental Responsibility).

As a result, one occasion you'll see a duplicate mobile issue between the contact that has Parental Responsibility, and the one that doesn't.

Again, we make it easy to spot in Parent Hub so you can resolve it in Integris.

1: Tap 'Fix these issues' on the box displaying 'Student contacts with a duplicate mobile number' from the Parent Support Dashboard

This'll load a screen displaying all the affected student contacts.

2: Click on the Mobile Phone column header at the top of the table

This'll list the matching mobile numbers together, allowing you to spot any duplicates under one another. Look out for mobile numbers that aren't in pairs (i.e. no duplicate above or below it) - these are most likely the contacts you're after.

3: For each contact, click on the number within the grey circle in the 'Shared with' column

This'll identify for you the non-Parental Responsibility Contact that shares the same mobile number, as well as the children with which they are associated.

4: Update the relevant Student records in Integris

Search for the student in Integris, and check the 'Other' contacts section. Where there's a duplicate mobile number for a contact that doesn't have Parental Responsibility, you'll need to remove it from the mobile number entry field.

After updating Integris, don't forget to check Parent Support the following day

Parent Hub is updated every evening with new data from Integris - so, by the following morning you can check this section again to make sure you've resolved the issue and that the relevant parent entries have disappeared.