Experience Details

Job Title: Senior Relationship Officer

Job Role:
Banking

Career Level: Experienced (Non-Manager)

Job Details:  Responsible for opening the corporate payroll accounts & Dealing with the third party in order to start new payroll relationships.
 Follow up and maintain the new and existing accounts to enlarge the business.
 Setting up meetings with potential clients and listen to their wishes and concerns.
 Analysis confronted problems and escalate it to the responsible department if needed.
 Following up with all customers complaints and escalated issues
 Responsible to achieve the monthly target with high performance according to the daily run rate.
 Provide excellent customer service to ensure customer satisfaction.

Experience Details

Job Title: Customer Service Representative

Job Role:
Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details:  Respond to customers complaints via telephone.
 Deal with the customer according to the Internet technical support manual.
 Escalates the tickets to the concern Dept. with a complete first level troubleshoot for further investigation according to the company escalation matrix.
 To undertake any other reasonable tasks as assigned

Experience Details

Job Title: Customer Service Team Leader

Job Role:
Customer Service/Support

Career Level: Manager

Job Details:  Providing necessary trainings for the new comers.
 Develop and maintain strong relationship with customers for new business.
 Insure proper record keeping and tracking within CRM.
 Insure that all my team is familiar with company policies and procedures.
 Providing performance feedback regularly to the team.

Experience Details

Job Title: Customer Service Team Leader

Job Role:
Customer Service/Support

Career Level: Manager

Job Details:  Leading, developing, coaching and motivating the team.
 Developing plans and budgets and organizing, controlling and monitoring the activities of the team.
 Resolving escalated issues, queries and complaints and making decisions in critical high value situations and marginal risk situations.
 Analyzing and reporting on the performance of my team, identifying trends, potential problems and opportunities and proposing and implementing ways in which performance can be improved.