Improving the customer experience with research and thoughtful leadership.

Since 1987, CSP has been a leader in customer satisfaction research and performance management by designing, implementing and overseeing customer experience management programs that incorporate your most valuable asset – your customers. As a full-service research organization, we provide actionable analysis and consultation tailored to the unique objectives of each client that enables our clients to increase revenue, customer retention and profitability.

Development & Training

Voice of the Employee

We design and develop customized assessments that give measurable feedback and actionable data.

Market Research

Our assessments provide you with information you can use to make educated business decisions.

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About CSP

Our in-depth experience in the customer service management industry, along with our distinctive consultative approach, can help you build your customer experience program into one of your most important assets, providing a clear return on your investment.