If showing Out of Stock online, try in store, check through the postcodes for stock 4000 Brisbane showing stock

These Bose QuietComfort 35 Headphones II utilise Bluetooth technology so you can connect to your device and listen wirelessly. They feature noise cancelling functionality which reacts to ambient sound and cancels it so you can focus more on your music. They have a battery life of up to 20 hours so you can listen for extended periods of time and are made with Alcantara for a soft and comfortable fit.

You can connect these headphones to your device via Bluetooth.

They can be used for listening to music and podcasts.

The over ear design with noise cancelling functionality means you can listen without outside interruptions.

You can sync them to the free Bose Connect app to play music and customise settings from your smartphone.

These headphones have a modern black design.

These headphones come with Google Assistant built in so you can control your devices handsfree.

You should clarify that there is no "express" manufacturers warranty, (IE, an extra warranty defined and written in the form of a contract).

You still have the implied manufacturers warranty under Australian Consumer Law. Bose Pty Ltd is an "Australian Proprietary Company, Limited By Shares" and is bound by the Competition and Consumer Act 2010.

In practical terms, there should be no difference in getting a faulty item replaced assuming it is not clear wear and tear and you are within a reasonable duration from purchase (under claim "good not fit for purpose", or "goods not of merchantable quality").

What you are missing out on is any extra features or Goodies that you might get dealing directly with a manufacturer [EDIT** as part of the contract, offering things above and beyond what is covered my law], and is something the retailer does not offer. I'm not aware of any such benefits.

Any time you buy something in Australia (from a company the ACCC deems as trading in Australia), you are covered by Australian consumer protections that goods must be of merchantable quality.

Bose would be breaking the law if they refused to repair or replace a faulty good just because they didnt give you a piece of paper with the "express" warranty on it. Because under Australian law you are already protected by an implied warranty.

What the ACCC defines as reasonably trading in Australia is a whole different issue (ACCC pursued Valve despite them not even having an Australian registered entity), but in this case Bose Pty Ltd actually trades here so its an open and shut case.

Just take what happened with MSY. (2011, penalised for $203,000 for misleading consumer warranty representations). And then again recently, (2017, penalised $750,000 for misleading consumer warranty representations).

This is the ACCC making a public statement that regardless of any pieces of paper about express warranties, when you sell things in Australia, and they are faulty, they are covered by Australian consumer law.

@lucky5hot: Bose would not be breaking the law. You have purchased from officeworks and not Bose therefore any contract you have is with Officeworks. That is why they clearly state in the "specs" section that there is no manufacturer's warranty.

They are not an authorised reseller, therefore the stock has not come from Bose and they do not have to cover any consumer guarantee. Essentially you are purchasing either a grey import or second hand item (even if a sealed box)

Otherwise any grey import sold within australia would also be covered by manufacturers warranty.

With MSY the issue was that they were misrepresenting the warranty by saying you had to deal with the manufacturer directly. Not that the manufacturer was avoiding warranty.

@dizzle: from ACCC.gov.au
Local manufacturers and warranties
If the product comes with a manufacturer’s warranty - that warranty may not apply in Australia, or depending on the terms and conditions may not apply to products sold as parallel imports.
Although your products may carry a particular or popular brand name - if it is sold to you as a parallel import, the local manufacturer is not required to help you if the product develops a fault. You need to contact the seller.
You may not be able to get assistance such as product/technical support or repair/spare part facilities from the local manufacturer or their representative. For example, the software of your product may not be suited for the Australian market. You need to contact the seller.

A manufacturer warranty is not the implied warranty under Competition and Consumer Act 2010. THe manufacturer warranty is again, the EXPRESS warranty, not the implied warranty. This is usually remedied in the contract itself, because grey/parallel imports will usually say the country in which the warranty applies, so it is obvious even without the law being involved that the contract does not apply because it specifically said, "not available in Australia". (or more commonly, it will just state the country in which the warranty applies, EG, applies in North America regions…).

2) What is an implied warranty?

An implied warranty is NOT the manufacturer warranty. It is the implied rights of the consumer for any business that operates in Australia that sells products in Australia. Regardless of whether a manufacturer warranty/express warranty exists, you automatically get this.

Therefore, of course you cant use for example an american manufacturer warranty on a bose product you grey import, but you can still claim remedy for the product under Australian consumer law.

3) Does the implied warranty apply for products classified as "grey imports"?

EDIT*** I also realised that I quoted wrong on this one again.

THe issue here is about the terminology of Grey Import. If for instance the Bose headphones had a specific spotify feature for the AU region, then perhaps the retailer would be bound to provide the remedy as this feature would never work, so if you lodged an RMA around this feature/integration not working, you would be facing a fault by the fact it is a grey import.

However, if the defection with the good was of a general nature, then and the manufacturer resides in Australia (BOSE), then I cant see how they would be able to skirt responsibility and claim that they they are exempt from protections due to it being a "GREY IMPORT" so the implied warranty doesnt apply.

I can actually see now how you would be able to make a legal case that the consumer guarantees dont apply (especially when interpretting this ACCC page), but I dont see it is reasonable for BOSE to omit the standard consumer protections (on a nearly identical product they DO retail in AU), unless they can explain why this is a grey import and why the specific defection should not have been protected by Australian law.

Great for travellers or working in a noisy office. ANC blocks out all distracting noises like engines, cicadas etc.
Audio quality is not great though. The Sony WH1000XM2 is a much better all round product.

I find that the Sony and Bose sound quality is on par for the music I listen to. It's important to note that a lot of the headphones out there play music slightly different for every frequency so it's somewhat personal preference.

As for the massive price tag….. there aren't that many other options for good sound quality + wireless + NC + Around-ears.

I cannot fault my Sennheiser Momentum II wireless cans. Similar retail price, NC is not as good as Bose, but they do not have that 'air pressure' feel the Bose ones have (you can feel that even trialing them at JB HiFi). And the sound quality is absolutely top notch.

@dwarves: Ultimate Kids / Teens cards from Woolworths. 10% off if you count the Woolies Rewards points as cash, then 5% off using discounted WISH gift cards, so 15% off (or 14.5% if you assume you would have used the discounted WISH cards for the purchase you use the Woolies Rewards for). Only issue is JB only allow 5 GCs per purchase and Ultimate cards are only discounted for $30 and $50 cards I believe. But you should still get at least 10% off.

Yes, totally worth it. I have the original QC35s (started with QC3, then QC25), and the addition of Bluetooth make them even better for travelling. No getting tangled in cords in an airplane seat! Battery life is terrific too.

Recently I use the normal in ear bud (properly seated) and also the close headphone on a flight and the aeroplane noise was adequately blocked by the device. The Bose was only better by a slight margin.

Yep, same for me, order was there on Friday evening but now gone. I'm assuming they don't have stock and have deleted the order. Be nice if they notified you instead of just silently deleting, and of course the charge is still showing up on my credit card.