34461A DMM USB Connection Error

Hello, I'm using the 34461A DMM but cannot connect it to the lab computer via USB. I'm attaching a print screen of my Device Manager. The computer wants me to update its driver, but I have no idea where to find the driver.

However, I am able to connect this DMM to my laptop and control it using Python, so I know there's nothing wrong with the DMM's setup. Any help would be appreciated. Thanks.

My first suggestion is to either install or update your IO Libraries suite on the lab computer (this software is free). IO Libraries should contain everything you need to properly connect any Keysight instruments via USB, GPIB, or LAN. Even if it still fails, hopefully it could at least tell you more specifically what the problem is.

My first suggestion is to either install or update your IO Libraries suite on the lab computer (this software is free). IO Libraries should contain everything you need to properly connect any Keysight instruments via USB, GPIB, or LAN. Even if it still fails, hopefully it could at least tell you more specifically what the problem is.