@rayrat wrote:
Same problem here. I enjoyed episode 1 yesterday, and was set watch episode 2 right now. Again, it has disappeared. Irritated.
Okay, "Chernobyl" is back on the OnDemand again -- this time it's in all the places where it should be. I am NOT going to mark this "Answered" yet -- just in case it disappears again.
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@BruceW wrote:
@mrshvd3 wrote: ... Still no sign of Episode 1 on OnDemand, and now no sign of Episode 2, either.
I'm seeing both episodes now, but in only one, rather odd place:
On Demand / TV Shows / Chernobyl
No listing under TV Shows / A-C, nor anywhere under Premium Channels / HBO.
Weird.
Yep, same here -- took them long enough! It's also NOT under By Network>HBO. Just the "face page" of "TV Shows". Well, at least it's finally there. Thanx to all who posted.
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@BruceW wrote:
@ComcastTony wrote:
@mrshvd3 wrote: "Chernobyl" premiered last Monday night ((5/6/19) on HBO ...
Hmmm S1E1 looks to be available ...
Not seeing it here either. The show is listed on www.xfinity.com/stream/, but not listed On Demand. There are short "Chernobyl:Critic" and "Chernobyl:Emotn" promos listed under "Featured on HBO/Next on HBO", but no Ep#1.
ETA: The ep is also available on the Android Stream app, but I still cannot find it in the (Tivo) STB On Demand HBO listings.
Still no sign of Episode 1 on OnDemand, and now no sign of Episode 2, either.
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@BruceW wrote:
@ComcastTony wrote:
@mrshvd3 wrote: "Chernobyl" premiered last Monday night ((5/6/19) on HBO ...
Hmmm S1E1 looks to be available ...
Not seeing it here either. The show is listed on www.xfinity.com/stream/, but not listed On Demand. There are short "Chernobyl:Critic" and "Chernobyl:Emotn" promos listed under "Featured on HBO/Next on HBO", but no Ep#1.
Thank you! So glad to know it's not just me!
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@ComcastTony wrote:
@mrshvd3 wrote:
"Chernobyl" premiered last Monday night ((5/6/19) on HBO; Episode 2 will debut tomorrow night, but no sign of Episode 1 on OnDemand as yet. Any reason why not?
Hmmm S1E1 looks to be available - if your still not seeing it please send me your device MAC via PM.
I have no idea what "send me your device MAC via PM" means.
I've looked for "Chernobyl" under Premium Channels>HBO and the headings under that (especially "Series"); I've also looked under TV Shows>By Network>HBO and TV Shows>Shows A - C. Nothing under any of them.
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@SMPalmer wrote:
I would like RFD TV added to our channels, there are several show on RFD TV that my husband enjoys watching.
Hopefully this is station that you can add in the near furture.
We've been trying to get this channel added for years. We are in a rural area, farm country, and RFD-TV would be so much appreciated here. But we're not in one of Comcast's "urban" or "suburban" markets, so Comcast's interest in RFD-TV is.....nill. However, we've just FINALLY gotten Fox Sports 2 (thank you, Comcast), so I guess anything can happen. How about it, Comcast? RFD-TV, please?
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@Toughmonkey wrote:
I would like to know if we can get the stations for RFD-TV and/or The Cowboy Channel.
We had them with Directv and miss seeing several programs. This is a farm/cowboy area
we live in, am surprised that is has been omitted.
Thank you, Karen Wolfe
Good luck with getting RFD-TV -- meaning, I wouldn't count on it. Comcast was carrying it in some areas, but has dropped it despite requests from customers to keep carrying it. And those of us also in rural areas who would love to have it have requested it repeatedly, only to have the requests go nowhere. I hope you have better luck.
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@ComcastMorgan wrote:
Thank you. It's not going to impact your service in a negative manner whatsoever to have the Tel 2 light lit up, but it is a bit odd that it has gone off and back on. If you'd like me to look into it further to help determine the cause in your case, you're welcome to send me that private message.
Since it doesn't seem to indicate an error in account information (nothing on our bill that shouldn't be there), and with your assurance that our service won't be impacted or interrupted because of the light, we'll leave it as is. Thank you very much for your assistance.
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@ComcastMorgan wrote:
Did you recently switch out the modem at all? There is sometimes a glitch in firmware that can cause that (and it will phase out / correct itself on next release) or there can be a switch activated on the back-end for telephone port 2 previously that hasn't been audited on our end to be properly aligned with your service subscription. It's really rare and the cause really depends, but is usually one of those few things. I can check yours if you'd like me to confirm. Let me know!
Thank you for your reply. Apparently, I'm no longer getting notification emails when someone replies or comments, so I didn't know you'd written back until I just happened to check.
If by "switch out" you mean have I changed to a different modem, no. There's been no equipment change here.
I have (and have always had) one phone line with no extension on it. I have a back-up battery installed; the light between Tel 1 and the battery should be dark.
Just a bit more detail -- one night recently, we had a brief power outage. When the power came back on and the modem came back up, the Tel 2 light was no longer on. After a while at some point (didn't see it happen), it came back on and has been on ever since.
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@CCShane wrote:
nt1622 -- Sometimes both lights will eliminate but only line one will work if having one number. Do you get a dial tone if you plug into the line two?
But it doesn't explain why that Tel2 light is on (I think you mean illuminate, not eliminate). I posted a question along this same line weeks ago and have never gotten an answer. WHY does it illuminate??
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@bottegal wrote:
How do I disable voicemail and let my home answering machine handle those calls?
Bottegal: Here's a thought for you -- I have voicemail, but I also have an answering machine (for my husband; checking messages that way is easier for him). But the voicemail is also handy for when our power goes out (anybody calling can leave a message on voicemail), or for when I'm on the phone with someone and another call comes in (Call Waiting); if I don't want to switch over to the other incoming call, they can leave a voicemail message. I simply set the voicemail to pick up after six rings so that it and the answering machine (which is set on three rings) don't conflict.
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@SortaSour wrote:
I would also like to know when the Acorn TV Preview ends. I believe that I first noticed it OnDemand last Monday, August 13, and it is still listed as of today, August 18. Comcast, please enlighten us.
At this point, we'll probably find out when it ends....when it ends. Gee, Comcast has really paid attention to our request for information, hasn't it?
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@BruceW wrote:
@mrshvd3 wrote: ... is it just on OnDemand, or is there a channel as well ...
Comcast lists it with other channels described as "Subscription On Demand" at https://www.xfinity.com/learn/digital-cable-tv/svod/acorntv, so it doesn't look like Acorn has its own (numbered) channel. I wasn't able to find anything on when the Free Preview expires.
Glad to hear from you. I don't think there is a channel for it, either. I only just noticed "Acorn TV Free Preview" on the OnDemand main menu, then found the entire list of their programs "free" under "Premium Channels". But unlike other freebies, not one word about when it started or when it ends.
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I've just noticed "Acorn TV Free Preview" in OnDemand; I don't remember seeing notice that there would be a free preview on that. When did it start, please, and (more importantly) when does it end? Also, is it just on OnDemand, or is there a channel as well (I'm in 08562 zip code)?
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@SortaSour wrote: As of today, Friday 7/13, Endeavour Episode 3 is available in both SD and HD. I haven't checked the other PBS shows missing current episodes. Hopefully they are there as well.
Endeavour and The Tunnel are both up to date on our menus.
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@ForrestS wrote: Good thing I didn’t close this thread, as the problem persists, as we’ve seen from others in newer threads. At minimum, we’re missing the following from both SD and HD television viewing menus; most if not all are missing from the Xfinity Stream app, too: 1) Sun 08 July: Tunnel S3E2 2) Sun 08 July: Endeavour S5E3 3) Mon 09 July: POV: Worker’s Cup 4) Tue 10 July: 10 Streets that Changed America And there may be more. I spoke again with PBS National this morning, and they are unaware of problems on their end. The woman I spoke with even revealed she had contacted the PBS Legal Department to make them aware of the number of calls received on this matter, to determine if delays in Comcast offering materials for On Demand were contractual in nature. At minimum, can’t Comcast reply and give a perspective? Is the problem actually on PBS’s end? We pay for this service, we at least deserve some information when delays in service go on this long.
We have the latest episodes of The Tunnel and Endeavour on both SD and HD as of this morning. Our PBS OnDemand menus do not include POV or "10 Streets....", so can't help you there.
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@ForrestS wrote: Well thank you, whether you be “Mr Fan of musical artist Shvd”, or “Mrs Fan of holographic disks of the 00 decade” 😎 As of now, it looks like the PBS shows are established, except for Endeavour. Episode 1 might still be available via Search (it is so named), but the latest ep 2 only appears under HD. Presume the fix is still in progress. It would be nice if Comcast comments on what the problem really was. E.g., if the problem was in how PBS delivered the files, only made correct by this weekend, it would help to know. Otherwise we’ll continue to assume some sort of problem in the management of the On Demand team not meeting valid and reasonable expectations of us paying customers.
I am Mrs. Happy Valentine's Day! ;-)
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@ForrestS wrote: I spoke to PBS National this afternoon, and they say they have supplied the raw video files for this weeks’s shows to Comcast. At minimum, we’re not seeing on HD and SD TV menus: 1) Sun 01 July: Endeavour S5E2 2) Sun 01 July: Tunnel S3E1 3) Tue 03 July: Civilizations S1E9 I also dialed Comcast, and finally got transferred to a good tech rep. He confirmed what reps answering this forum have failed to clarify. Namely, that providers do not directly control what we see in On Demand menus. They provide files to Comcast, who must process them (including encoding) before they appear in On Demand menus. Unofficially, the rep suspected that on holiday weeks like this, the On Demand team May well be short-handed. He thought it entirely plausible that the missing PBS shows awaited Comcast processing. I suspect the same for the latest Pose (FX) episode. <Edited for violating forum guidelines>
Postings like yours are the reason I come here. Excellent information, especially that we're not likely to get from Comcast mods directly. Well done!
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@froggie1956 wrote:
why isn't there an answer to this question in over 5 months?
It usually means the answer is "no". They don't do "no" well. Just leave you hanging. (I've wondered about the answer to your question, too.)
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@Budwa wrote:
Anyone know why HBO's new show "Succession" is not accessible through On Demand?
I found it. Premium Channels>HBO On Demand>Featured On HBO. First title is "Succession", under that is both episodes 1 and 2, plus extras. Why it's not under "Series".....who knows?
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@ComcastZach wrote:
mrshvd -- The full channel lineup breaks down by what channels are included in each package. You'll find what channels are included in Sports & Entertainment by looking at the Sports & Entertainment section of your lineup.
Thank you! I didn't look far enough. Kudos to you!
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@ComcastZach wrote:
mrshvd -- You can find a full channel lineup list on January statement.
The full channel lineup didn't answer my question, which is specifically what channels are included in the Sports & Entertainment package.
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@CCNicole wrote:
I apologize for any inconvenience. This channel is no longer available.Comcast has no current plans to offer the channel again in the near future. Comcast still offers many channels that offer similar programming: ESPN2, The Outdoor Channel, CBS Sports Network, NBC Sports Network, Discovery, FS1, National Geographic Wild, National Geographic USA and The Sportsman Channel all offer programming related to fishing. Also, Xfinity X1 customers can also access the World Fishing Network YouTube channel
As others have mentioned, we also signed up for the Sports & Entertainment Package because the World Fishing Network was part of it. It was all fishing -- not a little bit of fishing thrown in with a lot of auto racing and stick & ball sports. The Tennis Channel is all tennis. The Golf Channel is all golf.
If you wouldn't mind one more reply, can I find out what channels are still on the Sports & Entertainment Package in my area (08562, Comcast Garden State Cable), please? That's all I want to know, what channels are still in that package in this area. Thank you.
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@CCNicole@ComcastNicole wrote:
Hello, I'd be happier to dig into this deeper. Please send me over a private message with name, address and phone number. I appreciate it.
wrote:
Hey mrshvd3, sorry for the confusion here. I was reaching out to you here.
I appreciate your clearing up to whom your reply was directed.
World Fishing Network has been dropped by Comcast, all told. And given the history of channels being dropped, I've never seen one come back by popular demand. So, I don't know what my name, address and phone number might do to help. I am in zip code 08562, I have Comcast Garden State Cable in Cherry Hill (or Voorhees), N.J. If you really need more than that, I'd appreciate it if you'd tell me why. And thank you for replying.
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@CCNicole wrote:
Hello, I'd be happier to dig into this deeper. Please send me over a private message with name, address and phone number. I appreciate it.
To which poster are you addressing your message?
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@ComcastChe wrote:
Locking old topic. Original poster has not returned. If anyone is having issues to start a new topic.
I've already posted this once and haven't had the courtesy of a reply.
"Brockmire", Season 2, premiered last week, but the first episode of the new season has yet to appear on OnDemand. Under "Network" (IFC), the last two episodes of Season 1 are listed, plus "Extras". Under "TV Shows" by title, you can watch the last two episodes of Season 1 for free, or you can buy the season or per-episode. But nothing from Season 2 as yet? Hold up??
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@Lora2 wrote:
Showtime is only offering full network availability for half the week: { Comcast noted that the full Showtime catalog will be available on Comcast's VOD platform and the Xfinity Stream app and portal for a portion of the Watchathon (April 19-22).}
Thank you for posting that info, you were right! I'm watching the regular Showtime lineup now.
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@Lora2 wrote:
For some reason (& unlike is the case with HBO, CINEMAX, STARZ, etc) Showtime is only offering full network availability for half the week: { Comcast noted that the full Showtime catalog will be available on Comcast's VOD platform and the Xfinity Stream app and portal for a portion of the Watchathon (April 19-22).} *I haven't yet tried to watch a movie on HBO, CINEMAX, or STARZ, but it does look like I will be able to do so RIGHT NOW (4/17/18) FOR FREE on any of these 3 premium channels, so I'm not sure why some other people are seeing "subscribers only" and complaining about this out here?
I just checked Cinemax; both series and movie content seem to be available. I already subscribe to HBO and STARZ. Looking at "Free HBO & More", then clicking on either HBO or STARZ, I see full content -- but don't know if that's because I already subscribe or if that's the Watchathon thing. Still getting only eight series titles on Showtime, nothing else, but it's only the 18th, so I'll have to check it again tomorrow (your posting says April 19-22). And I have no idea what the "Disney Story Central" is for -- everything there seems to be just things under 10 minutes long. Thank you for posting..
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@ComcastJessie wrote:
@Pbank,
Select Showtime series will be available for the first 3 days of Watchathon (April 16-18, 2018) on TV boxes only. All Showtime series will be available during the last 4 days (April 19-22, 2018) across TV boxes, online with the XFINITY Stream portal and on mobile devices with the XFINITY Stream app.
But no movies, no comedy, nothing else on the Showtime Watchathon. <Edited for violating forum guidelines: "Inflammatory">
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@Nicolette1920 wrote: I'm confused about watchathon... I already have hbo, showtime, etc. I really just wanted to watch taboo as I missed the last few episodes when it was actually, amazingly available for free.. Disapointingly watchathon does not work. I do to on demand, then watchathon, then taboo and.... NOPE. It says I need a subscription to watch!!!! What is the point?! I already pay a ton for my cable and I am really annoyed that I can't watch the 1 thing, which you have listed as "watchathon". Lol. Ugh. I also tried to access it from regular on demand and by searching. Nada. Thanks Xfinity.
I was hoping to watch some comedy specials on Showtime -- nope. The only Showtime on Watchathon is eight series titles. No movies, no specials. What a ripoff.
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I started subscribing to the Sports & Entertainment Package specifically to get WFN; I pay extra for the package. Now I see on my latest bill that WFN is being removed. Not just from the package, but entirely. WFN.com suggested that I let you know that I'd like to see their channel kept in the lineup, so that's what I'm doing. I'd also like to know what other channels ARE still on my Sports & Entertainment package -- and whether you plan to remove any other channels for which I'm paying extra. I'm in 08562, if that helps. (And since you'll have a slot open, and I'm willing to pay extra for the package, how about adding RFD-TV to Sports & Entertainment.)
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@Nerdburg wrote:
Yes, Expanded Basic is included in Digital Preferred. I'm not sure about the other channels, but you can check here: https://www.xfinity.com/learn/channel-lineup :smileycool:
Thank you for your reply; the link isn't good.
Also, can I find out what channels are included in the Sports & News Tier? And what channels are now included in my Sports & Entertainment package, since there seem to be channels being dropped? Thank you.
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I am located in 08562 and have the Digital Preferred TV lineup. My new Comcast bill says that The Weather Channel will only be available on Expanded Basic, Family Tier and the new Sports & News Tier. Is Expanded Basic included in Digital Preferred? Also, what channels are included in the new Sports & News Tier?
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@at-00 wrote:
several times recently, including right now, new movies on HBO are not available on demand.
The current problem is that Alien Covenant is not available on demand.
If i log in to HBO Go using my xfinity credentials, i can watch the movie on demand.
So how come the movie is not availalbe through xfinity?
I have tried both with the Stream App as well as through the set top box.
The whole thing is weird. As of this morning, "Alien: Covenant" is still not available on OnDemand. Yet "My Cousin Rachel", which debuted last night, is available. In most cases, whatever premieres on Saturday night is available on OnDemand by next morning or on Monday, at the latest. So, what's the deal with other films that aren't handled the same way??
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@Nerdburg wrote:
You're not wrong. Comcast finally does something right, but still, manages to screw it up
In addition to which.....I've heard from two people now who called 1-800-COMCAST about this (since my posting yesterday) and were told that this IS a scam and not to be trusted. I'm glad to see that people are starting to pay attention to the warnings about unsolicited offers of help -- if this is to be distinguished from a scam, Comcast is going to have to do it differently.
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@Nerdburg wrote:
@mrshvd3 wrote:
So I'm afraid I must disagree with a previous poster (Nerdburg) who said it's legitimate. Doesn't sound like it to me.
I understand that it's hard to believe that Comcast is doing something proactive and free. But they do indeed make these types of calls and repairs. Make an appointment and get it fixed before it gets worse. A real Comcast tech will show up in a real Comcast truck, you can even ask for ID from the tech if needed. There is no catch.
It's not the "proactive and free" part that bothers me. We're told over and over again to NOT trust people who contact us and want to become involved with our computers from their end. And when people call 1-800-COMCAST to verify the call they've received and/or the appointment that's been set, nobody at Customer Service knows anything about it. I did a bit of searching around; the only people who got an answer saying it wasn't a scam are the ones who called back the number that called them rather than calling 1-800-COMCAST. I don't know what to suggest -- but if it's legitimate, it might be a good idea to set this service up so that it doesn't look so much like the scam calls we've all come to know and (not) love.
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@Huoguofengzi wrote: I got a very similar call - showing as from Brazil? Vague wording about a problem with my internet, had me look to make sure cables were connected. Then set up an appointment for a tech visit....but when I called customer service I was told no appointments are scheduled. The person who called asked for no personal info...very puzzling
I had a phone call today -- man with a foreign accent, very poor connection, claiming possible "Internet leakage" on my service. He said he wanted to "walk me through it" to find the problem and try to correct it. I hung up at that point, so don't know if an offer to have a tech come out would have followed or not. But our neighbor had the same type of call; a tech appointment was (alledgedly) made. And when she called 1-800-COMCAST (which was NOT the number the original call came from) to try and reschedule the appointment, there was no record of a service appointment having been made. So I'm afraid I must disagree with a previous poster (Nerdburg) who said it's legitimate. Doesn't sound like it to me.
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@mwiii wrote:
Once again something that isn't broken get's fixed ... thanks COMCAST. Why do you continue to drive customer away?
By the way your " localized weather app available to customers with the X1 platform" is NOWHERE near equivalent to what Weather Scan provided. Today, major rain event in our area with "training" storms. Your app says "Rain" and "Thunderstorms". Great ... I can open my door and see that it is raining outside. The Weather Channel has been busy showing pre-recorded programing with info scrolling at the bottom of screen. I can't wait for "Locals on the 8's" to see any radar. A lot just happenned in my area in the last 10 minutes !!
Funny I used to be able to see the life threatening severe weather radar, IN MY AREA, on my TV whenever I needed it on Weather Scan. I'll turn my TV off and find the information elsewhere. Since Comcast continues to get rid of what I want to watch I see no reason to continue associating with Comcast
I'm starting to wonder if Weathescan isn't the same everywhere across the board. Ours (which is also going away) didn't have a lot of the features that many posters here describe using and depending on so heavily. For one thing, two of the three town/areas cited on ours are next to each other -- they literally share a border. Whatever is happening in the one town is also happening in the other. And our "severe storm warning" feature, which used to be very detailed (where, when, for how long, etc.), has become incredibly (and dangerously) vague. It's become "A severe thunderstorm warning has been issued for a portion of the viewing area." Our viewing area map covers a large part of four states! And invariably, that map is "currently unavailable" -- so that's no help. When I contacted Comcast about these things, they referred me to The Weather Channel, who told me that my concerns would be taken into consideration and relayed to the proper parties. Yeah, right.
We've been able to find another channel (24-hour weather) with better information and have stopped using Weatherscan well in advance of its being removed, but that was only by going through the entire channel lineup and finding it by accident since it's a channel we didn't even know existed. In any event, it would have been nice if our Weatherscan hadn't become so ineffective -- I empathize with those whose channel IS still helpful being upset at losing it. This is the way Comcast does things, though.
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@WLPear wrote:
Except that Comcast OWNS the Weather Channel (via acquisition of NBC Universal), so Weather Channel is only doing what its corporate overlords have told it to do. It certainly will not drive my viewers to the Weather Channel's stream of info-tainment drivel.
Not to mention The Weather Channel's hilarious and ridiculous practice of naming SNOWSTORMS as though they were hurricanes. Or as thoughTWC was as important as the NOAA or NWS.
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@jhl42 wrote:
I just called Comcast. Taking Weatherscan off is "up to the network" which I think is NBC. It is not up to Comcast. Cable or satelite companies contract with providers. So we're out of luck. Going to try calling NBC in New York. Have been watching Weatherscan for 35 years. Really upset.
NBC is a subsidiary of Comcast. And I'm willing to bet that whoever you talked to at Comcast knows that.
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@dapper921 wrote:
Just a thought, but if everyone who posted here would contact their u.s. representative, they might? be able to put some pressure on comcast. comcast, it seems, doesn't seem to care about how many complaints it gets on this foruml.
It does seem weird to remove it, since my understanding is that Weatherscan is a Weather Channel/Comcast (or XFinity) collaboration. Your suggestion is a good one, but I doubt that it would do much good. There have been other channels that were of public service (including public safety) to particular areas of the country that Comcast decided to delete. Public hearings, petitions, protests (including from local and state lawmakers) made no difference. In one case, the channel was #1 in that area in terms of viewership -- but Comcast stated that the channel didn't fit its "urban" image (and this wasn't an "urban" area, by the way). And if customers wanted to keep that channel, they were welcome to change their TV service to other providers who carry it (Isn't that nice? You have their permission to spend your money elsewhere.).
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@tstack wrote:
Also being removed on Garden State, NJ system on Nov. 6th. Love Weatherscan (ch 101). Been around since we had first had Digital Cable from Comcast.
If I can suggest an (even better, in my opinion) alternative -- we have a weather channel on Ch. 249 (WFMZW) that my husband and I are now using almost full-time. See if you have that one. It's out of the Allentown/Easton, PA area, but the maps and forecast info cover a good bit of the area in which we live. Also covers down the shore. It carries watch and warning notifications that are specific (not like Weatherscan's vague "A severe thunderstorm warning has been issued for a portion of the viewing area" -- WHAT PORTION??) and are issued for as far down as the Jersey Shore, most of Delaware, and parts of Maryland and the Philly area as well. Truly, we like it way better than Weatherscan; better than The Weather Channel, too. As long as Comcast doesn't screw up and take WFMZW away from us, we feel well-covered, forecast-wise. If you have this one, give it a try.
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