How customers use it

Increase productivity and drive down costs

Problem

Inefficiencies. Highly trained customer service agents are tasked with repetitive minor issues that extend hold times and increase frustration for customers with complex issues that need more time and attention.

Solution

IBM Voice Agent with Watson resolves frequent customer requests faster, so that your call center staff can focus on complex customer requests. AI customer service eliminates the need to read out a set of options or ask callers why they called.

Reduce hold time and keep customers happy

Problem

Your customer service rating is dropping because hold times are too long.

Solution

IBM Voice Agent with Watson increases the capacity of your call center so that customers spend less time on hold. Process more calls in less time.

Speak their language

Problem

Existing phone systems usually interact with callers through a series of menus, or asking for keywords on the topic the caller is wanting to discuss. This is unnatural and can make it difficult for callers to get to the right menu option.