Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Also, there are several other products present including ADSL2+ Phone Bundles, ADSL2+ Standalone and 4G Mobile Package available as well with no lock in contracts.

Been with them for 5 years. Easiest support with Australian call centre and pick up the phone very quickly. Lots of tech support over the phone. No risk, they are month to month. Go for it. Aussie call centre.

1. Not give your $50 we have stayed we would for referring a friend 2. Will give you woeful customer service with staff who will always find an excuse to justify their mistakes 3. Will treat the person you referred to us like complete garbage 4 will offer you great reliability that has regular drop outs and then lies to you about it over the phone. ( sounds great doesn’t it) 4 will provide you with adequate bills when we feel like sending them but will still d3bit yr account once a month ( even though you have no clarification how much we are taking )Easily the worst provider in Australia.Pretty much best described as the Foxtel of the internet world

low rating of 2 for reliability because the dropouts are random at same time every nightDisgraceful customer service. If these guys knew one ounce about quality service it would be a modern day miracle compulsive liars when you ring up to sign up and full of excuses when you ring to lodge a complaint. Beware - DO NOT TRUST these guys as far as could throw themWaiting to finalize the sale of my home. Once in anew home ill be chucking their modem back at them. One of the worst providers I've ever been associated with .... and that includes the ones you have to call a non English speaking tech support consultant overseas.

Clearly states in the advertisement 0$ sign up fee, its says that early and often. It's not true, they in fact do have a charge of AU$59.00. They get away with it saying it's a pass through charge from Telstra and not them.

Been on the phone with someone from Mates who INSISTED it showed after you clicked on "I don't have an active phone line" that AU$59.00 fee would be charged, it doesn't. We went through the whole process again together over the phone and it didn't, like, at all. You would have to download and read the whole fine print to find out. Tried cancelling it, and even though it was two days ago it can no longer be done without paying the first full month + $59.00.

Dodgy effing practices and a customer service who aggressively INSISTS you are wrong and then when proved wrong just falls back to "well you should have read the fine print".

Terrible support no internet for 5 days technician never turned up after waiting all day and then they tell me I wasn’t home complete joke. Now I am expected to take another day off work when they see fit to supposedly send another technician do not use this company

Since NBN was installed my internet has stopped working. The NBN network and router works perfectly and the technician has been very helpful, on the other hand my router connected to Mate stopped working from installation time. It’s now been 3 weeks and still no connection. Mate technical support has been non existent, they refuse to send a technician over and the only solution I was provided with was to buy another modem, even if we don’t know if there is an actual problem with mine considering that it hasn’t been tested. They have been playing blaming games so to not actually provide technical service (who knows if they have any at this stage) Theyr customer survive has also been shocking throughout this experience, they have been extremely rude, hard to reach and also despite the fact that they have left me for 3 weeks without internet - and who knows how much longer - they expect me to pay for the service. If you are considering going on Mate because they don’t require an installation fee DON’T DO IT, It’s not worth it!

Worst company ever. Take money for no sevice. I signed up for 100mbs nbn at $100/month yet have been charged $200 in my first month. I have received internet for 4-5 days now and they refuse to deal with my issues and respond to my direct questions. They resorted to lying and making some crazy claims that I have no idea of the origin of. I have in my posession a recording of a conversation yet despite this they are claiming that the recording is wrong somehow and that other things were being talked about. Got to the point where they claim to be unsure as to why I would have the impression that the initial call to get nbn was about nbn products.........all in all, I don't get what I paid for and find their patronising and fictitious claims very offensive and degrading. Would seriously recommend...............that you don't use mate for nbn

DO NOT USE MATE! BEWARE! I chose MATE Communicate for my home ADSL connection. Like everyone, I reviewed all the providers and decided to go with a brand which seemed down to earth and local friendly. I was WRONG! I signed up for ADSL2+ home line unlimited and was paying $69 a month. Started ok for a few months and then it continued to drop out intermediately. Contacting MATE support is a huge pain and waste of time. They send auto email replies asking you to check the line, check your modem etc. We are NOT that stupid MATE! They first blame their customers, and after, they blame Telstra. In the end, I changed out to TPG and all is working right away with out issues. Read the bad or negative reviews because these experiences are TRUE. The rest, I see that they are FAKE reviews made by MATE themselves. Terrible service, terrible NO support, WORST provider, DANGER STAY AWAY and save yourself money, time and bad emotions.

Signed up with Mate after all the wonderful reviews that I read online (through the mate website). Thought it would be a straight forward connection. Have been charged for the first month, however do not have internet access yet for two weeks now. Have to contact either a private technician or engage Telstra to check for faults with a potential extra charge. Totally not happy. Would have been better for Mate especially for new connections to start charging only when internet is actually connected. Guess just need to read the T&C and understand it fully before signing up.