SHIPPING

Extra Butter uses shipping carriers USPS, UPS, and FedEx.

If you have a preference, please contact Extra Butter before placing the order.

Orders are processed within 24-36 hours of receiving payment and verification.

Be aware that email orders are fulfilled based on availability at the time the email is checked.

All orders will receive an email confirming its shipment, as well as a tracking number.

We are not responsible for any lost, stolen, or damaged shipments.

The buyer assumes all responsibilities of claims made with the shipping carrier. We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout.

DOMESTIC SHIPPING

Shipping and handling rates for domestic orders are calculated upon checkout.

Prices may decrease or increase depending on products or quantity being purchased.

Express shipping for phone orders will cost a flat rate of $35.

Please contact us for a quote on Overnight Shipping - orders@extrabutterny.com

INTERNATIONAL SHIPPING

*New Balance products are not available for international shipment*

International orders are shipped via DHL Express

International Rates are calculated during checkout. Estimated Shipping and handling rates for international orders are between $32-$70 depending on order quantity and product weights. Customs taxes are not included in shipping pricing. Please check your countries' regulations and restrictions before placing your order.

NOTE: Extra Butter is not responsible for any duty or customs incurred when placing international orders. Please take this into consideration prior to making purchases.

RETURNS

All returns must be authorized by us before shipping merchandise back.

We do not accept exchanges, please purchase the style you need and then setup your return.

Please note: all limited release product, sale items, and items purchased using special discounts/sale promotions are FINAL SALE and cannot be returned.

Returned products cannot be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable. For exchanges, customer must pay for shipping both ways. A refund will be issued back to the original method of payment for the merchandise returned. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a RA number or that do not comply with the above may be denied at the discretion of Extra Butter. Orders that have already been sent tracking information may not be cancelled under any circumstance. For any cancelled order or fully returned, there is a $5.00 restocking fee for each item within the order. For any exchanges or returns extended as a courtesy outside of our terms, a 15% restocking fee will apply.

If you have any questions regarding returns, please email us or fill out our contact form. We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

Please note our online return policy applies ONLY to orders placed on shop.extrabutterny.com. In the event, you receive a damaged, defective product, or did not receive your full shipment please contact us immediately.

TERMS & PRIVACY

By using Extra Butter’s webstore, or placing an order over the phone/email with Extra Butter, customers agree to the following Terms of Use. We reserve the right to alter these terms at any point in the future. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Extra Butter utilizes select Google Analytics features to better understand our customer base and their browsing habits. Extra Butter and third-party vendors use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to collect information. This information is anonymous and is never sold or distributed without the consent of the user.

Extra Butter respects our customers’ account information as private and confidential information and will never share this with any outside afflictions.

All customers must place their orders with matching billing and shipping addresses. For PayPal, orders will only be shipped to the confirmed address. A shipping address cannot be altered once an order is confirmed.

We reserve the right to cancel any orders or ban any user that we suspect might have aided by browser automation, or a reservation service. Please note, if you use a web proxy or “bot” to purchase, your order is automatically flagged as high risk and may result in your order being canceled. In this case, the shoes purchased will no longer be reserved for you and will be restocked.

TAXES

All New York Orders are subject to New York 8.75% sales tax on purchases.

GIFT CARDS

In-store gift-cards cannot be used for online purchases.Extra Butter is not liable for any lost, stolen, or damaged gift cards after it has been purchased at either location. Extra Butter cannot offer a replacement on any gift card purchase.