IMG KnowledgeBase & Frequently Asked Questions

In order to make downloading & demonstrating IMG software as simple as possible, a single file, self-extracting, self-installing file approach is used, and is the preferred method of download software (see below for other methods).

If you are having trouble downloading, review these items:

Verify your internet connection is active/operational - try browsing to other websites, and verify they load as they normally would

Verify your hard disk is not full - if there is insufficient room to load the download file, it will fail

Restart your system - There could be memory issues, conflicts, other configuration issues that will vanish if you reset/restart your system and reload the Windows operating system

See details below - more information follows and covers more details on the specifics of the downloadable software and the installation approach.

Products that have versions that are different for different versions of windows have a Smart Download option - this single file runs, senses the version of windows, then downloads and runs the appropriate download. You do require internet access on the system you want to download the IMG software to use this option. If you are downloading for a different system, or will move the software before installing, you cannot use the Smart Download option. Below the Smart Download option, click on the link labeled with "To see all download options (EXE, USB, U3, MSI, Zip, etc.), click here
" - the page will refresh, and there will be distinct links for ALL download options. Then select the correct file for the version of Windows you will install on, and your browser will prompt you to run or save the file. Save the file, and note the saved location. When ready to install, double-click or open the install file (EXE/MSI). If the standard EXE download does not work on your target system, try the MSI version.

The following is the general approach (along with some known issues) used by the downloaded files:

Note the location you are saving the file when prompted by your browser - you will need to use Windows Explorer, or specify this location to run the file after the download is complete.

When the downloaded "EXE" file is executed it does the following (issues included in bold)

The program checks the System Environment for a TEMP= setting (Environment Variable TEMP)

If the TEMP setting exists, and there is at least 2MB free space, the first extraction expands into this location.

If the TEMP setting does not exist, the software attempts to make an IMGLOAD folder in the Windows directory (e.g. C:\WINDOWS or C:\WINNT) Permissions or security issues can prevent this step from occurring - you may need an Administrator to extract the downloaded file!

The following is for the EXE option - if unable to use the EXE option, try the MSI file

The first extraction step creates files in the TEMP folder (as set in the environment) with a SETUP.EXE, INSTALL.XML script, and a PKG file (compressed package of files)

The second extraction is performed by executing the SETUP.EXE file, and the install script is run, creating a folder in Program Files, copying, extracting, and deleting the package file, and then unzipping and performing post installation steps (such as Program Group for menus, desktop icon, licensing, etc.) Permissions or security issues can create issues, along with Read-Only attributes or files in use - For example, having a SETUP.EXE file in the TEMP folder copied from a CD may leave a SETUP.EXE file in the TEMP folder with a Read-Only attribute - when the extraction tries to write the IMG SETUP.EXE, it will fail. When the next phase occurs (i.e. running SETUP.EXE), the existing SETUP.EXE will be executed, and will leave the user dazed & confused, since they will see something quite unexpected. If something unexpected occurs at this point, remove all files from your TEMP folder, then start over.

After the Setup program has completed its task, cleanup begins - all extracted files are deleted, and the system is restored to its original state. Note that the original downloaded file is left intact - you can either manually delete it, or store it in a Downloads file for future use.