One-Hour Response Guarantee

If you are a site owner, a problem can always appear and it doesn’t necessarily have to be connected with the web hosting service. For example, something can go wrong when you bring a web app up to date or some critical content might be modified or erased by mistake. Regardless of what the essence of the problem may be, you will have to get in touch with the customer support team and request them to recover a backup or to help you solve the problem that you are facing. How quickly they will do this will determine the amount of time that your websites will be unreachable. For some sites such as community portals or web stores, a frequent outage period often equals lost visitors and cash. With that said, it is pretty important for you to use the services of a hosting company that provides not only a good customer service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our Linux cloud hosting and you’ve got a question or chance upon a certain predicament, you can touch base with us 24/7/365 by opening a ticket or by sending an email and we will make certain that you obtain an answer in less than 60 minutes. If the issue can be solved, we’ll do it before we get back to you, whereas in case there’s something that you need to do on your end, we’ll give you all the necessary info – what settings to check, what workable solutions to try, etc. Normally, you’ll receive a response within maximum 30 minutes, which implies that waiting for hours and hours or even for more than a day to obtain help is something inconceivable. Our 1-hour response time guarantee applies to any query that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize precisely how important it is to obtain timely support, we guarantee that you will never need to wait around for more than 60 minutes to get a response to any ticket that you submit through your semi-dedicated server CP. In fact, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any question irrespective of what its nature is – general, billing or technical. What’s more, our customer and technical support staff is on duty 24 hours a day, 7 days a week, 365 days a year, which goes to say that even if you send a ticket during public holidays, you will always receive an instant response, which will include the answer to an enquiry, the solution to a complication or the details needed to resolve an issue yourself – in case there is something that you need to do on your end. With us, you will never have to spend a day waiting for a response like you would with lots of other hosting companies.