Cons: Car had some hail damage and damage on backseat. as well as other dents and scratches. the rental agent noted some but not all but was helpful showing damage we reported. Also, AC only worked intermittently. when we told the agent at return, she said we must have not been setting all the buttons correctly. She also was not helpful when we needed to change rental to a different dropoff because our flight was cancelled. Quoted us an additional $400 although I just had gotten an online confirmation for one size smaller vehicle for a total of $38. She said that size was not available and we would have to come back later. We went to Hertz for similar car available immediately for $51. Budget/Avis agent was not helpful at all.

6.0 Good

Jan 1 2017

Pros: Customer service at the counter was fine.

Cons: Car indicated low battery on key fob right away and the back of the station wagon would not open. We had to put suitcases in the back seat.

2.0 Mediocre

Jun 19 2017

Pros: Car had good gas milege

4.0 Okay

Jun 27 2017

Issue with counter and checkout

Cons: I was assisted by a representative from Avis (covering for the Budget counter on a Sunday). The reservation was improperly transferred from Kayak to Budget according to the agent. The agent helped multiple Avis Preferred customers in line behind me prior to addressing my issue. The problem took close to an hour to resolve.

2.0 Mediocre

Sep 27 2017

Pros: The car was decent (Kia Soul)

Cons: When I came to pick up the car no one was at the desk for about 15' (she was outside smoking).
When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt.
When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!

9.6 Excellent

Oct 3 2017

Superior Service Even When Car Breaks

Pros: Reservationing car online was simple and painless. Picking up the car and returning the car we’re both a breeze. The car would not start after stopping the first time. A call to Budget and a mechanic was sent to us immediately. They drove us back to the airport and quickly provided a replacement vehicle.

Cons: The fact that our first car experienced an electrical problem soon after picking it up was an irritant. However, we were still local to the airport and Budget responded quickly and appropriately.

Pros: Staff were nice and friendly. The car was in great condition and handled very well with lots of space.

10.0 Excellent

Jun 22 2017

Good service

Pros: The agent checked us in quickly.

10.0 Excellent

Aug 22 2017

Quick pick up and easy return

Pros: The rental agent at MLI waited for my delayed flight.

Cons: I would rent from Dollar again.

10.0 Excellent

Oct 6 2017

Pros: Service was direct and qu9ck.

2.0 Mediocre

Oct 16 2017

Counter was closed

Pros: Nothing. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.

Cons: Everything. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.

8.0 Excellent

Jan 31 2018

Pros: The price was great the car was wonderful the only thing that wasn't that great was a person's attitude behind the counter and the fact that it took over 20 minutes for her to come back to the des

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