Episodic Care Physician Attributes

Medical Colleague

The physician selects diagnostic tests and treatments appropriately and in a timely manner. The physician handles emergency situations effectively, admits to hospital, handles transfer of care and refers patient appropriately. The physician performs technical procedures skillfully and provides advice to colleagues when asked.

Communication and Ethical Conduct

The physician’s interaction with patients and their families demonstrates compassion, respect for personal values and maintenance of confidentiality. The physician addresses psychosocial aspects of illness and connects patients with resources. There is effective communication with health care professionals, and patients and their families. The physician exhibits professional and ethical behavior and accepts responsibility for his/her own professional actions.

Professional Self Management

The physician arrives for work on time, works at a reasonable pace, accepts an appropriate share of the work and transfers appropriate workload at end of duty. The physician manages his/her own stress and recognizes his/her own limitations.

Professional Development

The physician participates in professional development, facilitates the learning of colleagues and utilizes medical literature to optimize clinical decision making.

Medical Records

The physician develops quality medical records that are legible.

Co-worker

Collegiality and Communication

The physician is courteous, facilitates learning, respects professional knowledge and skills of co-workers and demonstrates concern for worker safety. The physician demonstrates effective verbal communication and is accessible for communication about patients.

Patient Interaction

In interactions with patients and their families, the physician respects personal values, maintains confidentiality, shows compassion, communicates effectively and is reasonably accessible. The physician accepts responsibility for patient care and presents in a professional manner.

Professional Responsibility

The physician works at a reasonable pace, accepts an appropriate share of the work, responds appropriately in urgent situations and arrives for work on time.

Written Communication

The physician communicates effectively in writing.

Patient

Patient Interaction

In his/her interactions with the patient, the physician asked appropriate questions, listened, showed interest and respect, helped with fears and worries, and respected privacy. The physician explained patient’s illness or concerns as well as any test results and answered questions. The patient was examined appropriately, was helped and would be happy to see this physician again.

Patient Communication

The physician explained the follow-up plan and told the patient what to do if his/her problems did not get better.