New booking options for Serbians as Air Serbia launches new travel shop, Facebook page and website

From today, Serbian travellers can choose from a range of new options to select and book air travel, as Air Serbia launches new sales channels including its first Travel Shop in Belgrade, as well as a new Facebook page and a new website.

The first Air
Serbia Travel Shop opened in Belgrade today, offering a range of expanded
services and a new emphasis on providing the highest levels of customer
service. Hundreds of Serbs visited the
new store, taking advantage of a wide variety of launch day offers.

The Travel
Shop, located on the familiar spot near Saint Mark’s Church, has been designed
to reflect not just the new Air Serbia corporate identity, but also the
company’s new customer-focused philosophy.

Open between 8.00am
and 8.00pm, Monday to Friday, and from 8.00am to 3.00pm on Saturdays, the store
has a dedicated team providing a one-stop shop for all Air Serbia-related
travel enquiries and bookings.

“These shops
are a critical part of our strategy for success. They bring Air Serbia to our guests.

“Revitalised
with a fresh new look and feel, this shop will offer levels of customer service
not seen before.

“At all times
– from when our guests seek advice in our travel shops, to when they make
bookings, to when they arrive at the airport, to when they reach their
destination – our unceasing goal will be to provide the highest levels of
customer care, service and warmth.”

Travel shop
staff will wear a uniform that reflects the new Air Serbia brand and will
assist customers with a wide range of services.

Dane Kondić
said the airline was committed to offering customers a range of choices when it
came to bookings. “We are ensuring
people can take advantage of the latest technology, with improved digital
channels. But nothing will ever replace
the personal touch here in Serbia and that is why travel shops will always be a
core part of our sales strategy.”

The inaugural
Air Serbia flight departs Belgrade on Saturday 26 October for Abu Dhabi, the
capital of the United Arab Emirates. It is the first new destination for the
airline formerly known as Jat Airways.

New Air Serbia
flights to Banja Luka in Bosnia, Bucharest in Romania, Ljubljana in Slovenia,
and Prague in the Czech Republic will also launch by the end of the year.