If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable for example underwear or hygiene goods.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery. Please send a copy of your invoice and parcel to:

RF Store Returns81 Roman RdLondon E2 0QNEngland

Faulty Item

If the item you received is faulty, please email customercare@rfstore.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advice on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

UK Standard Delivery

The UK delivery charge is £3.95 per order. Orders received before 1pm Monday to Friday will generally be shipped on the same day with a 48 hour dispatch period. Orders received at weekends will usually be shipped on a Monday with the exception of Bank Holidays when Tuesday dispatch will apply.

Shipping confirmation is sent via email and is always sent once goods have been dispatched with a tracking number from the postal service used.

Deliveries are sent Recorded Delivery via Royal Mail 48hr Tracked or Interlink . A signature will be required on delivery otherwise the delivery company will leave a card through your door to enable you to re-arrange a suitable delivery time or collection from your local Post Office branch.

Europe & Worldwide Delivery

We currently ship items to a variety of countries within the EU and the rest of the world. As with any other delivery each one needs a signature as they will be sent via Royal Mail International Signed For or via DHL. With countries outside of the EU parcels will usually be delivered within 4-6 working days, but on the odd occasion parcels can be held in customs and this can cause some delays. Due to circumstances out of our control we can no longer sell Adidas products to customers outside of the EU. Whilst non Eu countries will be saved UK VAT charges any local Customs or import duties are charged once the parcel reaches its destination country. These charges will be paid by the recipient of the parcel.

THE SAGEPAY PAYMENT SYSTEM USES A COMBINATION OF ESTABLISHED AND INNOVATIVE TECHNIQUES TO ENSURE THE SECURITY AND INTEGRITY OF ALL SENSITIVE DATA. OUR INTERNET FACING WEB SERVERS ARE CERTIFIED BY VERISIGN, THIS ENSURES THAT NO THIRD PARTIES CAN IMPERSONATE SAGEPAY TO OBTAIN SECURE INFORMATION.

TRANSACTION SECURITY

THE TRANSFER OF THE LESS SENSITIVE TRANSACTION DETAILS FROM OUR SITE TO SAGEPAY IS ENCRYPTED AND DIGITALLY-SIGNED. THIS ENSURES THAT THE INFORMATION PASSED IS SECURE AND TAMPER-PROOF.