Why the Doctor Won't Take Your Call

Physicians hate phone calls – and not just because they can't bill you. Jen Wieczner takes a look at the reasons on The News Hub.

This transcript has been automatically generated and may not be 100% accurate.

... the the ... what about the lists a line I'm Simon Constable what the doctor doesn't want you to telephone it's more than about the billing ... with more on this MarketWatch's Jen gets to joins us ... thank ... you Dawn and me ... so ... the one when you talk to one typical K one of the city of an ... onion and just do it all the funds to develop the right life and patience to think about when echoing adopting a shy commands not coming to get my prescription renewed everybody's doing that and they actually say on that phone call to doctors' offices and is twenty five to fifty percent since two thousand and eight ... so everything which ... seem to get another phone isn't on you define some its been around for over a hundred years of gray ... the difference isn't is a free phone call for healing as the patient the Octagon think ok doesn't count against effective all I can come to think that the best of all ... of the name of the insurance companies are paying doctors say it's good for you than you might cause the stock is about fifteen to twenty dollars per call I'm and that's good because it's that time ... write to wrestle with reminders that the time is precious right ... okay it's something decent in some other issues of our liability right ... yes on the getting so many calls enough you can have a way to manage them take the messages and make sure that people go and get the kid that they need ... I'm it's a big medical malpractice issues that people are sleeping through the cracks ... aam you know they don't get somewhere there to be a lot since when that happens to that many say is the more Lama not updating doctors' offices which has occasionally can be a bit of is the ... eagerness but it isn't ... and you think that if Uncle Mike the US and that of the mad is because ... when you go in they can actually see you ... right they can see is that if you if you believe the onthe floor messy know you clean the floor exactly as they are setting a vital signs in all that's um but you know the the misfits and right now I leave each additional system of taking messages in taking all these cars is just an opposing him to use sticky notes a contract on this for now to coming up with new technology ... conference calls you can read the book is handwriting from being a doctor maybe ... with this is the iTunes and the other thing that frustrates people back to bite down on its often steep go that they say you probably that whenever that time as some of ... the new walk the ... walk he couldn't wait what the boys will talk to ... us quite often and ... yes I mean that's what people of the Nussey they can call the you've been with on hold the same way too often times on the with the gang now have a ... cigarette away it on to say let's call them that's less time to get to take away from seeing patients in the office amid the wait times which increase especially if they're out looking into new ways of reimbursing doctors for phone costs of providing some care over the phone ... on then you may be to reduce the weight and the thinking and get some people funk on have some people come and ... courts often VIPshop of MarketWatch we appreciate time