Front Office Agent

About This Job

Job Description:

Front Office associates are the first and last to meet our guests and we need to make a great impression. Carlton Hotel Newport Beach is looking for associates that will deliver that great impression. Associates are responsible for the guest registration process and hotel communication. Other duties include processing forms of payment and responding to guest inquires. This important role is responsible and has a direct impact for creating the guest experience. If you have great communication skills and love customer service then we would like to hear from you.

The following qualifications are preferred:

Must be available to work various shifts including weekends and holidays

Must be proficient in computers (Opera, Microsoft Office, etc.)

Previous experience with Opera is an asset

Great verbal and written communication skills

Must have previous customer service experience

Must be able to adapt and work in a diverse culture and environment

Must have proven experience in making quick and efficient decisions

Knowledge of a second language is an asset

Guest Reservations assistance required

Carlton Hotel Newport Beach is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

About This Employer

Amenities

AWARD-WINNING DINING AND CONVENIENT SHUTTLE SERVICE

Relax during your stay in Orange County, California in one of the 343 hotel rooms and suites at the Carlton Hotel Newport Beach. Enjoy conveniences such as on-site dining, wireless Internet, a fitness center and beautiful outdoor pool and spa.

If you’re flying in via John Wayne Airport (SNA), take advantage of our complimentary airport shuttle to and from the hotel. We also offer regular shuttle service to South Coast Plaza, the West Coast’s largest shopping mall or, the luxurious Newport Fashion Island outdoor mall.

During your visit to the Carlton Hotel Newport Beach, indulge your taste buds with fresh California flavors at our award-winning restaurant, or relax with a glass of fine wine or your favorite adult beverage in the hotel lounge. Enjoy In-room dining throughout the day.