ECO1014 Using Knowledge Maps in New-Hire Training and Ongoing Performance Support

10:00 AM - 11:00 AM Friday, March 24

Performance Support

Are you overwhelming new hires with thousands of policies,
procedures, and fact sheets in your knowledge base? New hires rarely even know
what they’re looking for, much less how to find it. This frustration prevents
them from gaining confidence and delays achieving mastery in the job. And let’s
face it—even experienced employees can struggle from time to time finding the
right piece of information in the knowledge base.

In this session, you’ll learn how to create knowledge maps
(specifically, structure and application maps) based on the schemata of experts
and top performers. You’ll see how your maps can help new hires build a visual
representation or mental model of their job and what it takes to be successful.
Then, see how to leverage your maps to explain the organization of your new-hire
curricula. Finally, see how your maps can be used to organize your knowledge
base, providing logical access to tools that new hires need in training and on
the job, including microlearning modules.

In this session,
you will learn:

How to create a knowledge structure
map

How to create a knowledge application
map

How to use knowledge maps in your new-hire
training

How to leverage knowledge maps to
create curated pages in your knowledge base or knowledge management system

Ken Thomas

Learning & Development Manager

United Federal Credit Union

Ken Thomas, a learning and development manager at United Federal Credit
Union, has 30 years of experience designing, creating, and implementing high-end learning solutions. He studied organizational development at the University of Maryland and holds an MA in information and learning
technologies from the University of Colorado at Denver, where he is now an adjunct faculty member.