Yes Clean Inc.
Terms of Use

Welcome to the website of Yes Clean Inc. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.

The site and its content, features, and services are owned by Yes Clean Inc. and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.

If you book a cleaning with Yas Clean Inc. , you agree to our following Terms of Service. Yas Clean Inc. is a digital platform which allows clients to book cleaning and other services. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.

Yas Clean Inc. reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services to meet our customer’s standards or expectations. We will contact the client to discuss possible price or service revisions if the cleaning time will exceed significantly from our maximum time assumption.

FLAT RATE CHARGES
All prices are based on the number of bedrooms & bathrooms inside your home, and the hour time limit for the home size . Most of our cleaning are completed within or before maximum time limit. However, some homes require extra attention to provide a complete cleaning service. The rates of a standard cleaning home are based on the following assumptions of maximum cleaning time in Labour Hours as defined below.

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Yas Clean Inc. reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services to meet our customer’s standards or expectations. We will contact the client to discuss possible price or service revisions if the cleaning time will exceed significantly from our maximum time assumption.

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LABOUR HOUR
A labour hour is defined as 1 hour of labour performed by 1 professional. If you have any questions regarding labour hours or billing procedures please call the office prior to your scheduled cleaning.

We have a 2 labour hours minimum for any hourly job.Labour hours may include time taken to load and unload supplies & equipment from vehicle.

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BREAKAGES AND LOSS POLICY

Our cleaning professionals always take extra time and care whilst servicing your homes. If there is a breakage or loss during your cleaning, notification of such an event must be made to Yas Clean Inc. within 24 hours of service, by email or phone, and provide us with a photo and estimate of the damages.

Yas Clean Inc. is not responsible for breakage due to normal wear and tear, deterioration caused by age, or damage caused by improper assembly, construction, or mounting of an item.

Yas Clean Inc. reserves the right to contract suitable professionals to repair damages and will make payment arrangements directly with its contractors to settle any damage repair.

Please inform us immediately if any items in your home require this type of attention.

SERVICE HAPPINESS GUARANTEE

Our Happiness Guarantee represents our commitment to you. Should you have a concern about the cleaning service you have received, we will work with you to make it right.

Here’s the procedure:

Call us within 48 hours of your cleaning and provide us with details of your concerns and/or issues.

Photos of concerned areas may be required prior to revisiting or refunds.

48 hours grace period is given for Move-in/Move-Out cleans.

Should we need to we will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern.

Please note that re-cleans must be completed within 7 business days of the last service to be eligible for credit or refund of service.

After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

BIO-HAZARDS

Human and animal urine and feces, medical syringes, mucous, vomit and blood all fall into the categories of biological hazards and blood-borne pathogens. A biohazard is an organic matter that poses a danger to humans. For this reason, we ask our cleaners to avoid potential biological hazards and blood-borne pathogens beyond what is part of our cleaning checklist. We clean around them to the best of our ability and notify you of their presence. In any case, where the cleaner feels unsafe we have the right to cancel the service.

HOARDING CONDITIONS

If the condition of your property is deemed a cleaning situation that goes over and beyond our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away or re-evaluate the rates in order to complete the job to clients expectations. In the event where cleaning teams decide to refuse service, you will be charged a $50 booking fee due to an incorrect description of the job. This fee is in place to cover expenses they incur for lost travel time and fuel.

LATE CANCELLATIONS/RESCHEDULING

All cleaning cancellations/rescheduling must be made 24 hours prior to the cleaning service scheduled date. If cleaning is within the 24 hour period before the service is to be rendered, the customer may be charged a $50 cancellation fee to cover the cost of disrupted service. Please be aware that cancellations do impact the cleaners potential daily earnings and disrupts their schedule.

Repeated cancellations or offense will cause a disruption in our service and may result in a cancellation of your service all altogether at any time.

ENTRY & LOCK OUTS

If you will not be home to let us in, we ask that you provide us with entry instructions and, if necessary, an alarm code. A $50 fee may be applied in the event that the cleaning professional arrives and is unable to access the property. This fee is in place to cover expenses they incur for lost travel time and fuel.

KEYS

Yas Clean Inc. is unable to accept keys from our customers due to unpredictability and security concerns. We will not be able to track or retrieve any keys passed to your cleaning professional. We recommend using a key lock box as a secure and convenient way to give teams access to your keys and home. If you have any entry or alarm instructions, you may add this to your booking notes or emailing/calling us so we can add this to your notes.

SAFETY

Due to safety concerns, we do not allow our cleaners to move and/or lift heavy items nor do we clean high reach areas(more than 2 step ladder). If you would like us to clean behind large appliances or furniture, please move them before our arrival.

WEATHER

We reserve the right to cancel or reschedule jobs in the event of severe weather. We may determine that it is not safe to travel or perform work during this time, therefore, we may need to cancel or reschedule your service. We are not liable for any outcome in this event.

UNPREDICTABLE EVENTS

We reserve the right to cancel/reschedule any services in the event of any unpredictable events. Such events may include: car accidents, traffic blocks, health & family emergencies. These events are uncontrollable and may lead to us cancelling or rescheduling your service. We are not liable for any outcome in this event.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse/cancel service for any reason. Reasons may include:

Professionals feeling threatened, unsafe, or uncomfortable for any reason.

Professionals are not able to complete the request within the maximum time limit set.