Your goodybag allowance does not show in your airtime balance. You can check details of your current goodybag allowance via 'My giffgaff' or by calling *100*7# from your giffgaff mobile.

If you use all your bundle's minutes, texts or data before your bundle expires, you will then be charged out of your balance at the standard PAYG rate. You can also decide to purchase another goodybag early, before your current goodybag expires.

How can I buy them?

Click "Select" on "goodybags", "4G goodybags", or "Tablets and iPads" as applicable

Click 'Select' on the applicable purchase that you want to add to your account

If you wish to add more airtime credit at the same time, click 'Select' against the amount you wish to add (see note below). If you do not require more airtime credit now, review your basket and click on "I only need a goodybag"

You are invited to recur your goodybag, see the 'Guide to recurring goodybags' for more information. If you added airtime credit in the previous step, you also have the option to turn on auto top-up. Review your basket again, then click "Continue"

(a) If you wish to pay for your purchase using existing airtime credit, click the 'Exchange airtime credit' button at the top of the page - this will confirm your order. (See note below)(b) If you wish to pay using a debit or credit card, complete your card details.

Click on "Confirm order".

The items you've purchased will be immediately added to your giffgaff account and will be visible on the right hand side.

Notes

If you usually use recurring goodybags, you must turn them off before buying a goodybag from credit

The option to exchange airtime credit for a goodybag will not appear under the following circumstances, as these options require payment via debit or credit card:

you do not have enough airtime credit to pay for the goodybag you've selected; or

How can I buy a goodybag early?

If you run out of minutes or data in your current goodybag, you can purchase a new goodybag early. There are different ways to buy a goodybag early, depending on the result you want to achieve:

You want your goodybag to be renewed automatically every month: you will need a recurring goodybag.

You want to anticipate the purchase of your next goodybag so it starts when your current goodybag expires: you will need a queued goodybag.

you don't have any data or minute left in your current goodybag and you want to buy a new one right now: you can buy a goodybag early.

The third option, starting a new goodybag early, is only available when you have less than 5 minutes or 5MB left in your current goodybag, and at any time up to 9.00 p.m. on the expiry date of the current goodybag.

Picture messages, calls to non-standard and premium telephone numbers and other services not included in the goodybag allowance will be debited from your airtime credit. See the UK pricing page for a breakdown of the different call costs.

Calls and texts to foreign numbers are not included in your goodybag, and are debited from your airtime credit. The detail of the rate for each location can be found on the international pricing page.

Your goodybag cannot be used when you are abroad. All your calls, texts or data usage that would normally fall under your goodybag allowance will be debited from your airtime credit and roaming rates apply.

Calls and texts to Jersey, Guernsey and Isle of Man landline and mobile numbers are not included in goodybags. These places use the following prefixes:

(Note: parts of some of the above ranges are treated as non-mobile 07 numbers, see list below.)

The non-mobile 07 numbers starting with the following digits are not included in the goodybag allowance and are charged at 20p per minute for calls and 20p per text (Note: this may not be a complete list as new numbers are added from time to time).