Working as a Serve to Sell and Loyalty agent is very stressful. You must meet sales quotas while maintaining your scorecard. Customers calling in are not in great moods and you can expect to get yelled at frequently.

However the job pays well with above minimum wages and sales bonus. The people you work with are quite friendly typically speaking. If stress management and making sales is a skill you are great with, then this is a great job for you.

I worked there for over 2 years. The training we got was really great. What made it tough was management. They were mostly really young people who dated the people they supervised. If a manager didn't like you good luck getting then to take an escalated call. I saw people in the lunch room making out! Oh and lunches got stolen all the time!

Honestly not worth the money, or your sanity. Props to anyone who has the patience to put up with the bull that the supervisors, company etc put everyone through. You go in unhappy and drained and leave miserable and drained. Glad I got out of there when I did.pay was ok, benefits were nice but still not worth my time.

Service Assurance Team (Former Employee) – Kitchener, ON – 25 February 2016

I worked for Nordia for approximately 2.5 years. I would usually get into work 10 minutes early to log in as the systems would constantly have problems with passwords not being accepted for programs not working at all. I've learned to be an expert in problem solving as well as most billing inquiries. I have learned how to handle an irate customer as well as get the best reactions from my everyday customers. My co workers were mostly friendly, I would wish if Nordia made more of an expectation to keep personal and work life separate. The hardest part of the job was the lack of management support as I spent more time at Nordia the less support was given. I most enjoyed improving my customer service skills as well as some of the people I have met at Nordia.

Nordia is OK, I have been there a while now. The company in itself offers 40 hour weeks, benefits, the whole shebang you could want. The only issue is, being a representative to the company that Nordia is contracted by and not having any sort of faith or appreciation in what you're selling/solving.

You tend to screw a lot of people out of their money, you are supposed to "increase their revenue" or make it stay the same on their account, not decrease it. Even if they've been with the service provider for 5+ years. We work in a "LOYALTY" department, and we have nothing competitive to offer to the customers. It's kind of BS.

Management was great, supportive and had a good understanding. I found specific managers had a bit of difficulty following the rules they themselves enforced (or got an e-mail about it that day).

The salary is fine...but they make it seem like you'll hit bonus every month, which I never had an issue with making bonus, although you need to have perfect attendance and stats to make the queues each month.

I don't associate much with my co-workers, mostly because of the scheduling and breaks, so if you like being a lone wolf, consider that a good job for you.

it is a very stressful job if you can handle being timed every second of your work life. everything you say is also being recorded not to mention calls you take will randomly get checked for quality assurance but the benefits and bonuses are worth it.

A typical day is spent on the phone helping customers with billing issues. Yes customers do yell at you, but most calm down when they realize I am trying to fix the problem. I am continuously learning through their online courses as well as coaching sessions.I can't say enough about the managers at the Orillia site, they are always coming up with new ways to make the job site less stressful through contests, acknowledging achievements and positive attitudes. My co-workers are friendly and willing to help if I have a problem. The hardest part of my job is trying to remember which program does what, especially for those rare one offs.The most enjoyable part of my job is having a customer thank me for taking the time to listen and for finding a solution.

I love the hours from 12pm-830pm, every week Sunday off and every payday is a 3 day weekend. The environment feels very restricted and the bonuses are not based off of sales performance which is really discouraging because even though I achieved top sales quite often the people who get the highest quality calls, and very little sales, get more bonuses and this bothers me a lot. I find this very unfair toward people that actually try to sell and do there jobs. Overall the job is not that difficult but very unfair in many ways such as advancement and bonuses. The hours are great but that is it. I would like to do commission and be appreciated on how well I can sell.

Typical day at work was really good.I have learn that you cannot take anything for granted.Management and the union is not for any of my co-workersmy co-workers were all greatthe hardest part of my job was that the company kept changing on what to say on the phone to the customers.The most enjoyable part of my job was that I got to speak different people.

The job is to answer customer inquiries mainly on the pricing of their services, eg why has the price increased. Explain and try to resolve the customers request. Then if they are missing a service eg. has internet and television, pitch home phone for a "triple" service to offer bundle discounts. If a new customer calls in, pitch all three home services. The most enjoyable part of the job is satisfying a customer, and being able to provide them with a solution to their concern.The hardest part of the job is angry customers when you cannot satisfy their concern.It is a very independent job, there is not much socializing with co-workers.If you struggle in your calls management is there to assist you in where you need improvement, but sometimes it is not in a timely manner.

It was a very fun and engaging job but the management were dealing with over 100 staff members and everyone there witnessed favoritism among staff and peers.Many were promised things they were not getting, many were unable to handle the stress of the job due to constantly being degrated by certain team managers.I had my own team manager ask me if I was able to get them drugs over facebook. Just not a professional work place.

I would work for Bell anytime, but I will never work for Nordia again.

Typical work day: Taking several calls from Clients and dealing with their respective issues, Management tries really hard to keep employees decently happy, rapid turn over because of call centre work environment.Hardest part of the Job was the stressful environment.Most enjoyable part of the job, the bonuses from having decent to good stats

Full Time Customer Service Representative (Former Employee) – Lindsay, ON – 5 May 2016

long hoursno work/ life balance you are unable to book time off for doctors appointments or just a personal day off you must either call in sick or try to trade with a co worker which is hard to do when everyone has a life outside of work.Turn over rate is high as it is a call center job

It was a place where there is continuous learning and training. That make your job more pleasant since you are able to help customers in all their concerns, keeping always company policies and business requirements.There is almost no contact with others co-workers. This is a very individual job. Occasionally there are meetings with your manager and members of his team, but most of the time you are taking care of customers.

I enjoyed my job because I have found that I am a very cooperative and altruistic person, always ready to inform, help, and contribute. I have helped refugees and other people in need.