Good hotel but restaurant food sub-par

Posted Nov 13, 2014

It's difficult to find this hotel close to Geneva Airport - tiny signs and complicated route. The hotel itself has an attractive lobby, restaurant, and rooms. But the food was just pretty terrible. Despite the very nice ambiance and dedicated, energetic wait staff, the portions were TINY (and we're not big eaters) and definitely not worth the overly high prices ($25 or more for a very SMALL portion of an Indian dish and a pasta dish). The desserts looked nice, but the tarte tatin was terribly bitter, suggesting caramel was burnt. Walnut tart had an off taste. Sadly, one of the worst meals we've had in a long time. Mini-bar prices also very high. Wouldn't stay again.

Comment from Hotel Management

Nov 26, 2014 by Customer Care, Hotel Management

Dear C&B. We are sorry to hear that your visit in our restaurant didn't meet all your expecations. Be assured your comments have been shared with our Chef and restaurant manager and corrective actions will be put in place. Looking forward to welcoming you back. Crowne Plaza Geneva

5 out of 5

Recommended for Everyone

by A verified travelerfrom Boston, MA

Excellent service with top notch accommodations.

Posted Nov 12, 2014

Pros: Clean. Friendly staff.

Cons: Need more like this.

Location: Geneva, Switzerland. Convenient to the airport.

Friendly service from the receptionist to the cleaning people. Even the wait staff at the restaurant were highly accommodating. One of the best stays I have had.

Comment from Hotel Management

Nov 26, 2014 by Customer Care, Hotel Management

Dear Lomipeau Thank you for your nice feedback. We are so happy to read that our team members made your stay memorable. Be assured we will share your compliments with the whole team. Comments like yours are a great factor of motivation for all of us. Again, we would like to thank you for your kind words and we hope to have the opportunity to welcome you back soon at the Crowne Plaza Geneva. Myriam Fischer, Customer Care Crowne Plaza Geneva

5 out of 5

Recommended for Business Travelers

by Jonathanfrom Reno, Nevada USA

Crowne Plaza is Geneva Airport Royalty

Posted Nov 11, 2014 on Hotels.com

Hotel is conveniently located a short distance from the Geneva Airport with free shuttle service. However, if you have an early morning flight, like I did, the service is not available. No problem, the hotel provides a free transit card and the very efficient city transit bus will pick you up across the street from the hotel. I had booked a standard room but upon arrival I was offered an upgraded room facing away from the airport (and any noise from it) for a nominal up charge. Room was spacious, very comfortable and super clean. Stand-in shower was amazing and bed was very comfriable. In room shades plus outdoor blinds you control in room allow you to blackout the room any time of day. Service at the Front Desk was exceptional. During check in, I was asked if I intended to go into the city, which I did. I was given a free transit bus card and given directions on where to go for best shopping and dining options as well as key sightseeing locations. VERY HELPFUL! I highly recommend this hotel if you need to stay by the airport and will be doong so during my future trips to Switzerland.

Comment from Hotel Management

Jan 31, 2015 by Customer Care, Hotel Management

Dear Jonathan, Thank you for choosing the Crowne Plaza Geneva and sharing your experience about your last stay with us. We are thrilled to hear that you appreciated all our services and amenities and that our team members were there for you. We hope to have the pleasure to welcome you back soon. Best regards, Myriam FISCHER, Customer Care Crowne Plaza Geneva

4 out of 5

Recommended for Couples

by A verified traveler

This traveler left a rating score only Posted Nov 9, 2014 on Hotels.com