IT Services Coordinator

Step Find Belgium

Job Description

IT Services CoordinatorJob DescriptionManage resources (+/- 10 fte) assigned to the service desks across the entire organizationDefining, implementing and coordinating ITIL Service Operations processes within the organizationMeasuring of and reporting on the different IT Service Operations processesIT Service Delivery contact/SPOC towards the internal customers within the organizationCoordinating the transition of IT projects to service (Keep-it-Running) modeActing as operational contact towards IT SuppliersActing as primary escalation contact in case of incidents and problemsReporting to and acting as backup of the Group IT Services Manager in case of unavailabilityMaintain excellent working relationship with key users and your business stakeholdersDefine, document and implement Standard Operational ProceduresAssess and improve service desk functioning and processesOwner of the service desk knowledge management databaseCoordinate and execute service desk activitiesProfileIn depth knowledge of ITIL Service Operation processesProven experience in managing distributed IT service desk organizationExcellent analytical and communication skillsGood verbal and writing skills in English and DutchAbility to mentor and coach support team membersExperience with implementing, improving Service OperationsMinimal 5 years’ experience in the domain of Service Operations ManagementFeel for sense of urgency and having the ability to autonomously prioritize tasks and issues.Experience with IT process definition and improvementsExperience in working with external vendors and their delivery organizations on an operational level.Good knowledge and understanding of IT systems, communication networks, Line of Business ApplicationsOfferThis vacancy provides you with a contract of indefinite duration within a rapidly growing company, where you will be given the autonomy to leave your own mark on the evolution of the organization. In this dynamic and international environment you will be granted a unique opportunity to further develop yourself professionally.Apply via martijn.mampaey@stepfind.be. For more information about this vacancy: 0499/27.70.52