A sheep in wolf's clothing

NO BROADBAND INTERNET FOR THREE DAYS – ASIANET

My internet connection has been down for three days! It went down early Friday morning – I reached home at 2am and wanted to stream a football match but the connection went down and so I called and complained. This is day THREE and I still don’t have a solution. Congratulations Asianet Broadband, this is a new low performance in customer care for you.

This is despite two technicians coming to my apartment and who told me that the problem was fixed. The internet then worked for 45 mins after they left and then went dead again. When I asked them what was the issue for me not getting internet since early Friday morning, they told me that after a fibre cut in the area they were upgrading the system here which is why I had no connectivity. So this is a known problem and yet no one in Asianet bothered to inform me about this!

Also wonderful fixing of the solution – they come here, it works for 45 mins and then it goes down again. Terrible service. 3 whole days and you STILL have no solution to the problem. I have called up one of the technicians and informed them that it is still down. You have no answer. I just spoke to someone at your call center and he told me that as it is a Sunday they have less technicians which is why there is a delay in solving my problem. When I reminded him that I raised the complaint on Friday and Friday and Saturday this should not have been a problem, he had no answer. “Sir tomorrow morning you issue with me solved – for certain”. He has no clue as to what is going on!

What are you planning to do about my problem? No internet service for 3 days other than a bit here and there (in total maybe 3 hours). THREE DAYS AND YOU CANNOT SOLVE THE PROBLEM!! Fibre Cut or System upgrade, I don’t know what is the real issue. I only hear excuses. Even before these three days I was having regular outages for over a month (PLEASE CHECK MY CALL HISTORY TO YOUR CUSTOMER CARE CENTER and the COMPLAINT HISTORY) – is this all a fibre cut and gross incompetence on your technicians part?