Working on voice system (Avaya or Cisco PABX and voice adjuncts, NICE recording system) daily operation independently as well as working with regional and global supporting team in and vendors, which includes,

Voice system maintenance and troubleshooting.

Voice system upgrade according to Citi guideline.

Voice system capacity planning.

Voice system related inventory and data maintenance.

Voice system allocation and billing

Voice system business requirement service delivery.

Voice system COB supporting.

Scope covering whole Citi China.

Qualifications

Being computer science or engineering related bachelor degree.

Rich Avaya or Cisco based voice system knowledge and practical working experience, 3+ years working experience for a daily operation on a medium or large sized Avaya S8XXX or Cisco CUCM voice environment, supporting experience in contact center will be advantage.

Knowledge and working experience for a daily operation on VoIP environment.