Harrington Brooks – Making People Happy

March 3rd 2014 by Charlotte Campbell

It’s always nice to hear how happy our customers are. We pride ourselves on delivering a high level of customer service, and it’s good to know that we’re getting it right. Here are some examples of the praise our customers have been giving us, many of which have been posted on independent review websites.

“Friendly, reliable and helpful”

“I would like to thank Harrington Brooks for everything regarding my account and I can assure you I will be leaving plenty of praise for all concerned on your website and I would highly recommend you to anyone for the future. I have always found Harrington Brooks to be be both friendly, reliable and helpful with everything and it has been thanks to your help that I will finally be debt free after many years.”

Sent via email.

“Can’t thank you enough.”

“How can I even begin to thank you guys for all that you have done for me, it has been like having a huge weight lifted off my shoulders,no more sleepless nights due to financial worries,or health worries due to the pressure, I can’t thank you enough. God bless, and take care.”

“Telephone Advisor Review”

“Today Lewis Simister, one of Harrington Brooks telephone advisers, cleared up for us in 10 minutes, a minefield of confusion that we had repeatedly requested from HB by email, to no avail. Thank you Lewis for clarity, willingness to give us the answers we needed & for such politeness in dealing with our request. You should be promoted.

“Debt Management Plan”

“A very thorough review was undertaken of all aspects of my income and out goings right from the word go. It was a fairly painless task, which I had been dreading, but all members of the team put me at ease all the time, which made it a pleasant experience. I feel that everyone was very knowledgeable of the process and what I needed to do at every stage of the process which made it feel as if I was dealing with someone face to face instead of an anonymous face at the end of the line. Well pleased with the whole experience to date.”

“Welcome call”

“The phone call I received from a member of staff was most polite and extremely reassuring he made me feel very much at easy, his manner was beyond his job and not once was I made to feel uneasy in fact it was quite the opposite, everything was said a happy tone and was only to happy to explain all that was going on and what would be done and how, the gentleman in question was extremely patient and gave excellent advice . He went through everything slowly and asked if I understood things many time he also answered all my questions that I had and tried his upmost best to find solutions where and when needed I can not find fault with the phone call at all and I can honestly say he is a credit to your company and it is clear that he is passionate about trying help people in times that are hard like myself I would certainly give him so much praise for the time and effort he put into giving me help that I needed he went beyond his role and it was a pleasure talking to him.”

“A Weight Off My Mind”

“Initially I was reluctant to make the phone call but Harrington Brooks made it very easy through their website to read about the plan and to upload all documents. From there all my creditors were informed and I could ignore the extra amount of phone calls from the creditors. The creditors do everything they can to persuade you to deal with them, even halving the amount owed, but stick with the plan and you’ll be fine. The welcome call goes into all detail so make sure you have 20 mins or so before taking the call. I know to pay a weekly payment and I’m happy”

Calls are recorded for training and quality purposes. Calls to 0161 numbers from mobiles and landlines are charged at local rate. Please check with your network provider for details on your call package.