The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are Loyalty Programs, Digital Signatures, & Lead Capture.

What forms can be digitally signed?

Here is a list of the forms that can be digitally stored using CityGro.

Service & UV Release Information

Service & Release Information (Non UV)

Member Agreement

Freeze Membership Form

Request to Cancel Membership Form

Personal Spa Profile

What happens when someone checks in on the kiosk?

First off, both Members and Guests should checkin on the kiosk. Here is an overview of what happens when a client checks in.

Collects data and signs the Service & UV Waiver (Digital Copy is Stored)

Text Message and Email Marketing Opt-In

Receives 1 Loyalty Point

Ongoing Check-ins

Agrees to Liability Agreement

Receives 1 Loyalty Point

How many characters are allowed in a text message?

Text messages allow 160 total characters. If your message has more than 160 characters it will send as two messages. CityGro displays a character counter on each text message so you know how many characters you are at.

Which kiosk flow should I select?

When logging into the kiosk you will be prompted to choose a kiosk flow. It is important to choose the correct kiosk flow in order for it to display the correct forms.

Here are the two options:

UV and Service Agreement Kiosk Flow

Service Agreement (Non UV) Kiosk Flow

If you have any questions about which one your store should use. Please contact support at 888-605-4429.

Where can I find the signed forms?

Signed PDF’s for each contact can be found in their user profile. Here is how you get there:

CityGro Portal–> Contacts –> User Profile Icon –> Documents Tab

How does the Planet Beach loyalty program work?

Each time a client finishes a checkin on the kiosk they receive 1 loyalty point. When a client has earned enough loyalty points they can “redeem” an offer.

Getting Started

Email- eric@citygro.com

Phone- 888.605.4429 Ext 2

Pricing

Service Fee- $65/month

SMS (Text)- $.025/message

Email- $.005/message

Billing Day- 1st of each month

"Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

Zak ManningOwner, Farr's Fresh

"CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."