Birthday Gift Details

Program Details

Earn 1 Smile (point) for every dollar you spend (on any item in store except the purchase of a
Gift Card, eGift Card, catering or Menchie’s Store Parties) at any participating Menchie's.

Every time you earn 50 Smiles we will convert those Smiles into $5 Menchie's Money that can be
used towards a future purchase at Menchie’s.

To earn your Smiles you must give the cashier your mySmileage Card, provide your phone number,
or present your Menchie’s APP before the transaction is completed. (You have the option to use a
mySmileage Card, Menchie’s APP or your phone number as your mySmileage account number. You can
link one mySmileage Card and one phone number to use interchangeably by linking them via online
registration or by registering via the Menchie’s APP)

What is a Smile?
A Smile is equal to $1 spent. You earn one Smile (one loyalty point) for each pre-tax dollar you spend
at a participating Menchie's location (except on the purchase of a Gift Card, eGift Card, catering or
Menchie’s Store Parties).

What earns me Smiles?
You get one Smile per dollar spent on the pre-tax amount with any discounts applied. This includes Cake
purchases too. However, you will not receive Smiles for Gift Card/eGift Card purchases, Menchie's Store
Parties, or catering and only at participating locations.

My Rewards

Do my rewards expire?
Rewards for Smiles earned on purchases will never expire. However, Smiles, Promotional Coupons and
Menchie's Money given for birthdays and special promotions may expire. Please refer to the promotion
message for the expiration date.

Do my rewards have cash value?
There is no cash value to rewards as they will be provided to you as a discount on items at Menchie's.
Smiles, mySmileage Card, Promotional Coupons, or Menchie's Money may not be redeemed for cash.

What can I buy with my mySmileage rewards?
You can use your Menchie's Money to buy any product at Menchie's excluding the purchase of Gift Cards,
eGift Cards, catering, and Menchie’s Store Parties. You can use your Menchie’s Money to buy Cakes
in-store, online, or via the Menchie’s APP.

Do I get Smiles for Gift Cards or eGift Cards?
You will get Smiles when paying for items with a Gift Card or eGift Card (redeeming a Gift Card/eGift
Card). However, you will not get Smiles for purchasing a Gift Card or eGift Card.

Registration Details

How do I join mySmileage?
You have three options to join mySmileage: 1)pick up a mySmileage Card at your local Menchie's, 2) give
a mix master at check out your phone number to be used as your mySmileage account number, or 3)download
the Menchie’s APP and follow the APP instructions to setup a mySmileage account.

I got my card at Menchie's, what do I do next?Click here to register your
account online. Please remember to present your mySmileage Card at time of purchase to keep earning
Smiles! (You have the option to use a mySmileage Card, Menchie’s APP or your phone number as your
mySmileage account number. You can link one mySmileage Card and one phone number to use interchangeably
by linking them via online registration or by registering via the Menchie’s APP)

How do I register my mySmileage Card?
It's easy — click here to
register online! (You have the option to use a mySmileage Card, Menchie’s APP or your phone number as
your mySmileage account number. You can link one mySmileage Card and one phone number to use
interchangeably by linking them via online registration or by registering via the Menchie’s APP)

How do I change my mySmileage account number if I entered the wrong number when I
signed up?
Your account number is either the number on the back of your mySmileage Card, the phone number you gave the
MixMaster to serve as your mySmileage account number, or the mySmileage account number you setup via the
Menchie’s APP. These numbers cannot be changed online. If you need a new account number or entered the wrong
account number while registering, email info@menchies.net with your
first & last name, original phone number and/or mySmileage Card number in your account, and the new phone
number and/or mySmileage Card number you would like to be used as your account number.

Card Details

How do I check my balance?
Check your most recent receipt  your mySmileage balance is printed at the bottom. Or, you can
check your account balance via the Menchie’s APP or click here to check your
balance. /menchies/check

Can I get a Card after I've registered on the website?
Yes, go into any Menchie's location and pick up a mySmileage Card. However, if you'd like to use both
your cell phone number and mySmileage Card number interchangeably to earn Smiles, log in and update your
profile with your mySmileage Card number.

Do I have to use a mySmileage Card?
No, you may also use your 10 digit phone number as your mySmileage account number. However, if you'd
like to use both your cell phone number and mySmileage Card number interchangeably to earn Smiles, make
sure to enter both numbers when you register online.

What happens if my Card gets lost or stolen?
If your Card is registered, we'll be able to replace your Card. Just click here and provide us
with the phone number you used when you registered. Unfortunately, if your Card was not registered, we
are unable to replace it, as we have no way to verify your information.

My Information

How do I get a username and password?
Click here to register for mySmileage.
After you enter your information, you will receive your username and password via the Welcome email sent
to the email address you provide on the registration page

Why do I have to give you my phone number?
It’s up to you. You have the option to provide your phone number as your mySmileage account number, for
your convenience. You have the option to use a mySmileage Card, Menchie’s APP or your phone number as
your mySmileage account number. You can link one mySmileage Card and one phone number to use
interchangeably by linking them via online registration or by registering via the Menchie’s APP.

How do I change my account number?
Your account number is either the number on the back of your mySmileage card or the phone number you
registered with. These numbers cannot be changed online. If you need a new account number or entered the
wrong account number while registering, email customerservice@synergyworld.com with your first & last name, original phone
number and/or mySmileage card number in your account, and the new phone number and/or mySmileage card
number you would like to be used as your account number.

Why do you need to know my birthday?
You have the option to provide your birthday so we can send you a special birthday Gift. A “coupon”
worth the equivalent of $5.00 in Menchie's Money will be added to your mySmileage account and will be
available from two weeks before your birthday until two weeks after. To redeem your coupon you must
present the cashier your mySmileage Card, Menchie’s APP, or provide your registered phone number before
the transaction is completed. Your coupon can be used towards the purchase of any item sold at
Menchie's. This Item is a special limited time offer. You must be a registered member for two weeks
prior to your birthday in order to receive a birthday $5.00 gift.

Why am I not receiving emails?
Please check your spam or junk mail folder as you may have accidentally opted out of receiving
communications from us. Depending on your email provider, you may be asked to add us as a safe sender.

How do I stop getting emails?
If you decide to no longer receive emails either click "stop sending" at the bottom of your mySmileage
emails or log in to your mySmileage profile and click on "Update My Info" and modify your preference.

When you receive an email saying Happy Birthday you know you have received your birthday Gift.
It will be valid for 2 weeks before your birthday to 2 weeks after.

When you are completing your transaction, make sure to tell the Menchie's Team Member to redeem
your $5.00 Birthday coupon from your mySmileage account; it will be redeemed just like Menchie's
Money at the register.

If the balance of the check is less than $5 , you will not have any remaining birthday coupon
balance as it is a one-time use coupon.

If the balance of the check is more than $5 and you have no available Menchie's money you will
have to pay the difference.

If the balance of the check is more than $5 and you have additional Menchie's money, it can be
applied towards the transaction and you will only have to pay the difference of any remaining
amount.