Kugluktuk, Nunavut. The community has been without much needed supplies this fall after a government barge was cancelled in late September. (Hilary Bird/CBC) The community of Kugluktuk, Nunavut, received its first freighter flight of goods on Saturday from the recently cancelled Marine Transportation Services (MTS) barge — a relief for residents, but one that has not alleviated concerns or confusion in the community.

Earlier this month, the Northwest Territories government, which owns MTS, announced the annual barge would not make it to Kugluktuk and Cambridge Bay, Nunavut, and Paulatuk, N.W.T., because of poor ice conditions. The barge was scheduled to arrive in mid-August.

For extremely remote communities like Kugluktuk, the annual barge is a lifeline that brings in much needed goods, food and vehicles.

After several emotional meetings with affected communities, MTS management agreed to fly in a portion of the goods. The rest will sit in a heated warehouse in Inuvik, N.W.T., until they can be brought in on a barge next year. Delays put businesses at risk, say owners

For some of Kugluktuk’s local business owners, that announcement was heartbreaking. The community’s locally-owned hardware store, JMS Supplies — Kugluktuk’s main source of lumber, tools, paint, and snowmobile parts — had about $850,000 worth of stock on the barge.

"It’s devastating. You have to wonder if your business is going to survive," JMS manager Gladys Joudrey says.

"Can it survive if we don’t get our stuff in? I don’t know. We’re just starting to run out of stuff that we sell all the time. It’s starting now to really impact us." JMS Supplies manager Gladys Joudrey and owner Joanne Klengenberg. About $850,000 worth of stock for their store is currently stuck in Inuvik, N.W.T., after the barge it was on was cancelled. (Hilary Bird/CBC) On Saturday, MTS flew up a very small amount of the store’s goods from Inuvik. A local hotel, the Enokhok Inn, also received a portion of its supplies.

Even after the stock flown in on Saturday was unpacked, many of the shelves in the small hardware store still sit bare. Almost all of the racks in their lumber warehouse are empty.

"Right now, we’re losing money. People come in asking for supplies and obviously we don’t have it. Every time, we’re losing a sale," Joudrey said.

Those lost sales are beginning to add up. Joudrey said she has had to cut down on her hours in order to help keep the doors open. Lack of communication

The Northwest Territories government got into the shipping business when it bought the Northern Transportation Company Limited (NTCL) assets for $7.5 million in December 2016. The company filed for bankruptcy protection after racking up about $140 million in debt.

The deal included 82 barges, eight tugboats, a shipyard in Hay River, and a number of other vessels, buildings, and equipment.

What Joudrey said is most frustrating about the dilemma is the lack of communication between MTS and the community. Joudrey said she only found out about the freighter flight three hours before it arrived. She said she had no idea what stock would be coming in, or how much.

"[At a community meeting] MTS said: ‘Oh, we’re reaching out to people,’" Joudrey said. "And we’re all looking at each other like: ‘Who? Who did you reach out to?’"

While MTS claims the barge cancellation is "an act of God," Joudrey said she doesn’t buy it.

The company claims it ran into impenetrable ice near Tuktoyaktuk, N.W.T., in late September. Joudrey said if the barge had left the Hay River shipyard on time and came to the community in mid-August as scheduled, it would never have run into ice."Of course there’s going […]

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