Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Need Help ?

Flysaa.com provides all-inclusive ticket costs

Johannesburg. 7 December 2009

All fares quoted when booking flight tickets through South African Airways’ (SAA) website, www.flysaa.com include the cost of tax and surcharges.

This new development was implemented to ensure ticket prices were transparent and complied with international Consumer Protection Acts and Laws which require the travel industry to include taxes and surcharges in the prices quoted for services.

Flysaa.com customers can see at a glance what a one-way or return ticket will cost at first glance.

The cost includes in the all inclusive ticket prices are:

Airport tax

Security surcharge

Destination airport tax

Passenger surcharge

Airport tax due at the transfer or stopover airport (if applicable)

Fuel surcharge

VAT (if applicable)

While the fare quoted includes all taxes and surcharges, the customer is also able to view a description and breakdown of these before confirming the booking.

There are certain costs which will not be included in the price quoted as customers have control over these:

Reservation costs – this amount varies according to the point of sale (e.g. flysaa.com)

Paper ticket surcharge – if the customer requests a paper ticket they will be liable for this cost

Credit card surcharge – some banks require this surcharge from clients for tickets purchased with a credit card

Local departure tax (if applicable) – this amount depends on the specific destination and is required on departure

Collection of a ticket from a city or airport office – a service fee is applicable when opting to pay later when booking via flysaa.com