INTERNAL COMMUNICATION

Ditch the ‘mushroom management’ and improve staff morale!

Internal marketing communications is an area that is often overlooked, but it’s a crucial tool for businesses of all shapes and sizes.

Spread the word

OK … so your marketing teams are aware of your marketing goals, as are most likely a number of your senior directors or managers. But how do you make sure that everyone elsewithin your business – especially those who are customer facing – receive, understand and communicate the same marketing messages that are built into your external marketing campaigns?

By keeping your staff and collaborative partners fully up-to-speed with your marketing aims, you can ensure that they’ll play their own part in increasing customer satisfaction and encouraging spend.

Your sales team

Your sales staff are by far the most important audience for rolling out your internal communication strategy.

Internal and external sales staff need to know the features, benefits and target markets of your products and services from front to back.Without a firm understanding of your current and planned marketing activities, they’ll not be in a position take advantage of them.

Without a firm understanding of your current and planned marketing activities, they’ll not be in a position take advantage of them.

Letting your sales teams know about upcoming promotional offers, events, new product launches, new services etc. at an early stage, means that they can highlight any initiatives when speaking to existing and prospective customers.

Your board members and department heads

It’s important for your entire senior management team to understand your marketing messages and programs and be fully dedicated to their reasoning and execution.

Leading by example is proven to motivate and encourage and it’s important that when asked questions by members of their team – management is fully versed and can communicate key information confidently and knowledgeably.

Customer care staff

From call centre staff and trade counter operatives to customer service and exhibition stand personnel, it’s absolutely vital that all members of staff that come into contact with existing or prospective customers – either face to face or via phone/email/online chat – are fully versed on your marketing messages and campaigns.

In fact, ALL of your employees!

You’d think that given the vast array of choices for communicating with staff these days – mobile phones, e-mail, social media, instant messaging etc – internal communication would improve.

But the opposite seems to be true: as technology advances, the quality of communication declines. Communicating information about marketing to all of your employees is crucial, even if they do not deal directly with customers.

Mushroom management (keeping your workforce in the dark) is a thing of the past and good communication is essential to motivation, innovation, good customer service, staff retention and change management.

Which internal communication channels should I use?

Thankfully, getting any messages across internally is really simple and there are a number of different channels to use for internal marketing communication.

A simple email broadcastcan make all employees aware of a new marketing or promotional campaign.

Posting campaign details onto an intranet site makes it easy for employees to obtain more information if they need it and also gives the reader opportunity to comment if required.

For major activities, such as new advertising campaigns or the branding changes, a communicative workshop is an ideal platform to present details to the sales force, customer service team and any collaborative partners, since it encourages two way interaction.

Of course, many other aspects of company business also needs to be relayed to staff on a regular basis and this is a situation where a simple internal communicative newsletter can work wonders.

Let us help YOU keep YOUR employees firmly in the loop?

Contact us today!

07873 684858

info@amberry.co.uk

Amberry Marketing
Gillers Green
Worsley
Manchester M28 0GA

Monday to Friday
8:00am - 6:00pm

The online questionnaire was fantastic! You asked all the relevant questions and the feedback and analytics you gave us in our progress meetings was meticulous and fully explained. I would not hesitate to engage you in future projects and will refer you with confidence to my business contacts in the future.

Diane Huxley – Director, Pebbles Bookkeeping & HR

Anne-Marie is extremely knowledgeable, innovative and creative in her approach. She is also excellent at launching new products and creating awareness within the right target markets. I wouldn't hesitate in recommending Anne-Marie to anyone who is looking to energise and strengthen their marketing efforts.

Andrea Widstom – Director, Terraco Group

Anne-Marie always delivers to the highest standards, whilst maintaining a professional, personal & approachable view on any task. When choosing Amberry Marketing, rest assured that you'll receive the highest level of professionalism coupled with an approachable, highly-driven individual, who cares passionately about what she does.

Paul Kirby – Sales Director, Wetherby Building Systems Ltd

Anne-Marie and the team at Amberry have researched, written and produced some fantastic case studies and advertorials for us, which have generated some great feedback from both the industry and new customers alike.
They are dependable, accurate and professional on all counts. We have no hesitation in recommending them.

Darren Smith – Managing Director, S and B EPS Ltd

I've worked with Anne-Marie on a number of projects over the past 14 years ... she instinctively knows what works and what doesn't and her straight talking, no-nonsense approach gets real results!
She's exacting in her expectations, highly focused and goes to great lengths to get the desired output for any business. Highly recommended.