How do I troubleshoot CertCapture issues within a connector?

Overview

Unless you have built a custom REST CertCapture integration, most connectors are using the Certs proxy to talk to CertCapture. Because ERP calls to CertCapture go from the ERP to AvaTax through the Certs proxy before arriving at CertCapture, this process requires many things to be configured perfectly. Additionally, these features only work in the production AvaTax account at this time.

Environment

CertCapture

Various connectors such as NetSuite

Resolution

Issues with CertCapture functionality are almost always related to configuration. Reach out to Avalara Support for assistance.