Projected Implementation:180 days
Next Steps:Review current department training programs to determine the inventory of existing training resources and evaluate the effectiveness of these programs. Develop a training plan that utilizes appropriate training methods to reach all City departments. Develop proficiency standards and testing mechanisms for ensuring a PC literate workforce.

Analysis:A basic level of PC proficiency should be required of every City employee. In the absence of effective training, PCs are underutilized and end users become frustrated. Training computer users provides job satisfaction and encourages creativity through the use of technology.

The City should develop a basic PC skills training program for Windows, Microsoft Word, Excel, Access, E-mail, and Internet use. The central IT department should determine the appropriate training mechanisms (instructor-led, Intranet, computer-based training, etc.) and implement PC proficiency testing as part of the hiring process and annual review process for select job classifications.