London

In recent developments it has been agreed that HSMAI Region Europe, in cooperation with German company Customer Alliance, will hand out a national award on the upcoming HSMAI Day in London on Friday the 14th of September, based on customer satisfaction data and reviews. The HSMAI & Customer Alliance Satisfaction Award will be handed out in all countries where HSMAI is set to host the HSMAI Day: Germany, the Netherlands, Norway, Spain and Sweden. The…

AMSTERDAM, 30 January 2018 — Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and educational programmes that will be introduced by the association through a uniquely facilitated Curate – an HSMAI Executive Insights Forum event that will be held twice a year. It is a singular opportunity to connect with contemporaries around emerging issues and growing trends – resulting in…

HSMAI Region Europe would like to invite you to join us for an educational and fun evening in London Tuesday 13 June from 4 PM to 7 PM When Digital Becomes Human The main speaker of the event is Steven van Belleghem (below). Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital…

In business today it’s all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management – The Service Pledge Programme. Text continued below illustration. We will host two educational programmes for candidates who would…

HSMAI is inviting entries for the awards and prizes from the hotel and travel industry. Your organisation is welcome to sign up for the competition! Contributions must be submitted as soon as possible and not later than 16 March. Questions may be directed to postbox@hsmai.eu The Awards will be handed out at the Hospitable Cities in London on 7 April. Please visit the HSMAI Service Awards website for further details Entry and prizes per Category The jury will…

In London on Friday 7 April 2017 EP (Entrepreneurs Innovation Centre (EP-IC) and eHotelier are welcoming leaders to share their experiences and thoughts on the factors that create an hospitable destination. The aim of the day is to create an interactive forum to debate and discuss how cities can change and the role that hospitality can play in that change. More and more people are traveling globally and cities are facing challenges. Therefore the way cities address…

On 10 February next week the 6th Annual HSMAI Region Europe Revenue Optimization Conference will take place in London. Have a look at the fantastic updated programme here: HSMAI Region Europe’s 6th Annual Revenue Optimization Conference 2016 Looking forward to seeing you at the ROC Europe!

Join us in London next week for the HSMAI European Awards 2015! Find out who has been nominated as the Top 20 Extraordinary Minds in Sales, Marketing and Technology across Europe, as well as to see which companies will be recognised in the Best in Class Marketing Awards. In the Best in Class Awards we announce the winners of the following categories: The Digital Winner Social media Public Relations Best in Class Technology – Revenue…

Come and join us at the 6th Annual HSMAI Region Europe ROC 2016 next week in London and meet our great sponsors: HSMAI Region Europe Annual Gold Sponsors Gold Sponsors of HSMAI Region Europe ROC 2016 Sponsors of HSMAI Region Europe ROC 2016 See you at the Radisson Blu Portman Hotel in London on 10 February For further details, please visit: hsmairoc.eu

Friday 6 November HSMAI Europe are back in London for the third time this year, for the HSMAI Global Revenue Management Certification (CRME). The trainer for the day is Janel Clark, Head of Consultancy & Education at SnapShot. The certification will take place at Hilton London Kensington Hotel. The address is 179-199 Holland Park Ave, London W11 4UL Please contact Kaisla for the application form and questions at ks@hsmai.eu. Read more. Photo: Janel Clark, Head of Consultancy & Education…

Thursday 5 November 2015 Come and hear what the top leaders of Digital Marketing are thinking about the hot topics at HSMAI Europe 4th Annual Digital Marketing Conference. For the second time the conference will take place at the World Travel Market (WTM) in London. We will be at the Platinum Suite 1 in the middle of the WTM Press centre, directly above the boulevard that is in between both exhibition halls. 09:00 – 16:00 Please…

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