Support Central

IT Support

We provide support to more than 5,000 employees and 67,000 students across the district. With the continuing growth of our district and online services, IT support is in constant demand. Our Support Central technicians will be happy to assist you with any technical errors you may experience within the Alamo Colleges ITS systems.

Utilizing IT resources we provide:

Helpdesk Assistance

On-site Technical Support

Technology Training

Technical Documentation & Help Guides

Online Tutorials

Technology Consulting

FAQs Database

Desktop Replacement Services

Get Help After-Hours

Non-Emergency Issues

Students may e-mail a description of a problem to helpdesk@alamo.edu. IT Support will respond to cases submitted via email within 24 hours or sooner. If IT Support cannot resolve your question, the staff will forward your case to the appropriate System Administrator for resolution. Please note, our System Administrators do not necessarily have the same hours as IT support, but have committed to a response time of 24 hours or sooner upon receipt of the request. If you are affected by an unscheduled outage of an Alamo College service, the system administrator will be contacted to begin the process of emergency diagnosis and repair of the service.

Emergency Issues

If an Alamo Colleges service experiences an outage outside of IT Support's operating hours, please call 210-485-0911. DPS staff on duty will be able to determine if an outage exists and report it to the appropriate support group for repair. Questions regarding applications will not be answered or logged by individuals outside of IT Support's operating hours.