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Cone Health has been awarded the 2014 Success Story Award from Press Ganey. The award recognizes Cone Health and its 11,000 employees for innovative efforts to enhance the quality of care, patient experience and employee engagement during a period of cultural transformation. The award was presented at the Press Ganey annual client conference in Orlando, Florida.

“Our employees’ commitment to caring continues to be recognized across the country and has placed Cone Health as a national leader in caring for our patients,” says Cone Health Executive Vice President, Innovation and Transformation, Joan Evans. “This commitment to exceptional patient care is at the heart of what Cone Health is all about.”

Becoming a health care leader took time and effort. Cone Health dramatically changed its culture. Meetings began with patient stories and examples of corporate values. Employees were surveyed and invited to listening sessions. Leadership skills were honed and a physician leadership academy was established. All of this led to improved patient, employee and physician satisfaction. More importantly, hospital readmissions and hospital associated infection rates went down and overall quality indicators went up.

“Our culture transformation has created the environment in which we improve how we deliver care, partner with our physicians and engage our employees all in service of ‘Patients First’,” says Cone Health The Office of Patient Experience Executive Director Chad Brough. “Our culture creates a fertile environment in which our new values and commitments to caring are demonstrated every day.”

The Press Ganey Success Story Award is a highly regarded symbol of achievement in the health care industry. Cone Health is one of only fifteen organizations to receive this honor in 2014. Press Ganey is the nation’s leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to reduce suffering and improve the patient experience.

"We are proud to partner with Cone Health,” says Press Ganey CEO Patrick T. Ryan. “Cone Health’s innovation and leadership has led to significant improvement in patient experience, employee engagement, physician engagement and clinical quality. Their efforts have truly benefited patients and advanced the quality and delivery of care in the Triad.”