Your ZEISS Guarantee

The moment your journey to better vision begins.

Everything you should know about your new ZEISS precision lenses

Better vision means precise vision. This is what ZEISS has stood for more than 160 years. With the discreet laser engraving on the lens, ZEISS guarantees outstanding precision and quality. To ensure that your new lenses are reliable partners in all of the situations you experience in your everyday life, we have prepared some information and a few tips for you. If you have any questions about your lenses, your ZEISS eye care professional will be pleased to assist you with expert advice.

The ZEISS promise

You will be satisfied. We guarantee it.

With ZEISS precision lenses, you have a second warranty during the first three months of wear in addition to the statutory warranty.

If you are not satisfied with the optical performance of your lenses, we will exchange them for another type of lens from the ZEISS product range with the same corrective powers. However, if you experience any difficulties with your new ZEISS progressive lenses within the three-month warranty period, we will exchange your lenses for bifocal or single-vision lenses from the ZEISS product range.

The right way to clean your glasses

It takes only a second – a greasy fingerprint suddenly appears on your lens, debris and dust make it harder for you to see or moisture creates a film that fogs up your glasses.

What now?
Your first choice for cleaning your lenses should be ZEISS microfiber cloths . They remove grease and moisture without scratching your glasses or leaving marks. To clean your glasses, first rinse them under running water to remove dust and dirt. Next, add a pH-neutral dishwashing detergent to the water, rinse again and gently dry the lenses with a microfiber cloth (never rub hard).

Tip:
Practical tools for your daily eyewear care are special lens-cleaning supplies (available by ZEISS in spray form or as wipes). These will clean your lenses thoroughly without damaging them. They also have an anti-static effect, which helps your glasses to stay clear longer because they do not collect as much dust and debris. Scratches are impossible to remove from both plastic and glass lenses once they are there, so it is best to prevent them.

Cleaning recommendation:
Wash microfiber cloths at temperatures not to exceed 100° F and do not add fabric softener, as this could cause your cloth to leave streaks the next time you clean your glasses!

Your glasses need a home of their own. A hard case is the best place for your glasses whenever you are not wearing them. If you lay them down somewhere and do not have the case handy, make sure that place is safe and that the lenses are facing upward at all times.

Please note that lenses made of plastic material should not be exposed to heat or significant fluctuations in temperature. This could have an adverse impact on the durability of the anti-reflective coating (. Extreme temperature fluctuations may also cause ruptures due to the different structures of the base glass and coating. However, no negative effects have been observed in ZEISS lenses during exposure to winter temperatures below freezing.

Remember:
Temperatures above 170° will damage even the sturdiest of lenses and frames.
Long exposure to sauna temperatures or to the summer sun on your car’s dashboard is bad for both the case and the glasses.

Read text by keeping your head relatively straight at first and slowly lowering your gaze. Then you’ll see clearly through the lower part of the lens. When you turn your head to the side, the text will slowly move out of focus. The lateral areas of the progressive lenses can be used for orientation; to see clearly, look straight at the text. When you raise your eyes again after reading, you’ll be looking through the distance zone of the progressive lenses and you’ll see things clearly at a distance. Look out of the window and tilt your head back. The image will become blurry, because you are no longer looking through the distance zone of the lenses. Move your head up into the normal position and you’ll see clearly again. Learn more.

Look at something at an intermediate distance, such as a computer screen. By moving your head up and down slightly, you’ll quickly find the area of the lenses that corresponds to that distance. After a short familiarization period, you’ll automatically look through the right parts of the lenses.

In general, people who have never worn glasses or glasses with progressive lenses need a bit of time to get accustomed to them.

Progressive lenses enable you to see clearly at all distances. The zones for different distances transition continuously from one to the other, which enables you to see every single detail up close and at a distance without any image jump. Wear your glasses continuously when you are getting used to them.

The change to glasses with progressive lenses can also be more difficult if you have had vision problems for a longer period of time without wearing glasses at all. The vision center of your brain must initially become accustomed to the new conditions.

Should you still be dissatisfied and your vision does not improve, have your eye care professional check the lenses on-site to ensure that the corrective powers correspond to the prescription and that the lenses are properly centered.­

The warranty applies to all lenses that bear the trademark. Should you be dissatisfied with the optical performance of the lens within 12 months after purchasing your glasses, we will exchange it for another type of lens with the same corrective powers from the ZEISS Vision Care lens range. Besides this, our current manufacturer’s warranty of 24 months naturally applies to all ZEISS lenses.

An exchange in terms of value is not possible; in the event of a higher-quality product, an additional charge may be incurred.The warranty does not cover exchanges for cosmetic reasons, reasons of weight or improper handling.
How can ZEISS Vision Care help me with warranty claims?
Please contact an eye care professional. He or she is the right partner to assist you.

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