The Customer Experience Revolution

Are you leading the customer experience revolution?

As organizations invest more in delivering a better customer experience, a deep understanding of customers’ motivations and intentions is a critical competitive advantage for success. But there is an important distinction to be made between customer satisfaction metrics and the importance of understanding CX from the perspective of individual customers.

In this very special webinar, leading digital analyst, futurist and best-selling author Brian Solis joins Nick Stein, SVP of Marketing at Vision Critical, to explain why the most successful companies in the world are revolutionizing customer experience by prioritizing the individual customer.

In this on-demand webinar, you’ll learn how:

empowered customers have changed the rules of customer experience

to improve the end-to-end-customer experience

customer experience is leading innovation spending in 2016

humanizing your CSAT and NPS metrics drives better outcomes

to uncover actionable insight within the peaks and valleys of your trendline data