Contact Maiban Bonsai

Frequently Asked Questions

Q :What is your return policy?

A :We
will refund your purchase price, less shipping if you are not satisfied with Maiban
Bonsai is more than just an online catalog. We buy, grow and train our bonsai
and pre-bonsai stock. Each bonsai is individually designed by Gene; not mass
produced. All bonsai are shipped directly from us, not a third party. We also
have developed a close relationship with Joshua Roth Ltd. www.joshuaroth.com,
the premier supplier of bonsai tools and supplies worldwide. We have found through the years that quality
is paramount to doing bonsai correctly. We stand behind everything we offer
100% and thousands of happy buyers can attest to that.

Q: Do you combine shipping?

A: We combine shipping to save you on shipping costs when it is safe to do so. We can only safely put various sized items together and the number of items depends on sizes, shapes and number of each item. Please let me know when you intend or want to combine ahead and do not pay until you receive the combined invoice for all items.

Q: When can I expect my order to arrive?

A: When
at all possible we usually ship the next day after receiving your payment. We
ship on Saturdays also. You can see our feedback to confirm our quick shipping
on all bonsai
supplies.

Q:How much is the Shipping and Handling Charge?

A: We only charge actual costs, which include boxes and packing material.

Q: Do you ship internationally?

A: Yes,
we ship bonsai tools
internationally and have shipped bonsai supplies to dozens of countries
worldwide with great success.

We want to hear from you! Please contact us with any comments or questions about our bonsai tools at the following number or through our email form provided below.