Storm Safety

Storm Season: June 1 - November 30

Hurricanes and tropical storms generally can be tracked days ahead of impact, providing ample time to prepare. However, these storms can quickly change direction, speed, and intensity. Make a plan to protect the people and things you value.

If a major storm causes an outage that affects your home or business, we will respond as soon as possible to restore your services. Please become familiar with the Emergency Preparedness Guide, published by the
Duval County Emergency Management Division.

Two Ways to Update Your Information

Make sure we have your latest phone number (cellphone and land line) as well as an email address on file, as we’ll be communicating with customers through these channels.

JEA is Prepared

Beginning in October 2013, JEA initiated a project to invest $17 million per year for three years to harden our electric system to better withstand impending hurricanes and tornadoes. The video below illustrates the storm hardening project which included inspecting 14,000 utility poles and clearing vegetation from 1,200 miles of power lines.

We also believe in the power of community. That’s why we have mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.

Related Links

Portable generators can offer convenience during periods of prolonged power outages. They can also be dangerous if used improperly. Please review this information if you plan to use a portable generator:

After a major storm has passed and it is safe for JEA crews to work, JEA assesses the damage to our system and begins the restoration process. JEA does not restore power to a specific side of town before the other.

JEA makes a continual effort to limit potential damage to power lines from trees with our routine tree maintenance plan. We hire professional trimming contractors who use proper arboricultural pruning methods to keep the tree growth within acceptable limits.