Shipment

When will my order be delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

What are the delivery times and costs?

Following is a table illustrating the delivery times and costs for standard and express deliveries:

Area

Standard Shipping

Express Shipping

Working Days

Cost

Working Days

Cost

Afghanistan

10 - 11

55.00 $

Albania

5 - 6

20.00 €

Algeria

10 - 11

55.00 $

American Samoa

10 - 11

55.00 $

Andorra

6 - 7

13.00 €

3 - 4

20.00 €

Angola

10 - 11

55.00 $

Anguilla

7 - 8

42.00 $

Antarctica

10 - 11

55.00 $

Antigua and Barbuda

7 - 8

42.00 $

Argentina

7 - 8

42.00 $

Armenia

10 - 11

55.00 $

Aruba

7 - 8

42.00 $

Australia

7 - 8

42.00 $

Austria

6 - 7

10.00 €

3 - 4

17.00 €

Azerbaijan

10 - 11

55.00 $

Bahrain

10 - 11

55.00 $

Bangladesh

7 - 8

42.00 $

Barbados

7 - 8

42.00 $

Belarus

5 - 6

28.00 $

Belgium

6 - 7

10.00 €

3 - 4

17.00 €

Belize

7 - 8

42.00 $

Benin

10 - 11

55.00 $

Bermuda

7 - 8

42.00 $

Bhutan

10 - 11

55.00 $

Bolivia

7 - 8

42.00 $

Bosnia and Herzegovina

5 - 6

20.00 €

Botswana

10 - 11

55.00 $

Bouvet Island

10 - 11

55.00 $

Brazil

7 - 8

42.00 $

British Indian Ocean Territory

10 - 11

55.00 $

British Virgin Islands

7 - 8

42.00 $

Brunei

7 - 8

42.00 $

Bulgaria

6 - 7

10.00 €

3 - 4

20.00 €

Burundi

10 - 11

55.00 $

Cambodia

10 - 11

55.00 $

Cameroon

10 - 11

55.00 $

Canada

10 - 11

55.00 $

Cape Verde

10 - 11

55.00 $

Cayman Islands

7 - 8

42.00 $

Central African Republic

10 - 11

55.00 $

Chad

10 - 11

55.00 $

Chile

7 - 8

42.00 $

China

7 - 8

42.00 $

Christmas Island

10 - 11

55.00 $

Cocos (Keeling) Islands

10 - 11

55.00 $

Colombia

7 - 8

42.00 $

Comoros

10 - 11

55.00 $

Congo

10 - 11

55.00 $

Cook Islands

10 - 11

55.00 $

Costa Rica

10 - 11

55.00 $

Côte d'Ivoire

10 - 11

55.00 $

Croatia

6 - 7

10.00 €

3 - 4

20.00 €

Cyprus

6 - 7

10.00 €

3 - 4

20.00 €

Czech Republic

6 - 7

10.00 €

3 - 4

20.00 €

Democratic Republic of the Congo

10 - 11

55.00 $

Denmark

6 - 7

10.00 €

3 - 4

17.00 €

Djibouti

10 - 11

55.00 $

Dominica

7 - 8

42.00 $

Dominican Republic

7 - 8

42.00 $

East Timor

10 - 11

55.00 $

Ecuador

7 - 8

42.00 $

Egypt

7 - 8

42.00 $

El Salvador

7 - 8

42.00 $

Equatorial Guinea

10 - 11

55.00 $

Eritrea

10 - 11

55.00 $

Estonia

6 - 7

14.00 $

3 - 4

28.00 $

Ethiopia

10 - 11

55.00 $

Faeroe Islands

5 - 6

28.00 $

Falkland Islands

10 - 11

55.00 $

Fiji

7 - 8

42.00 $

Finland

6 - 7

10.00 €

3 - 4

17.00 €

Former Yugoslav Republic of Macedonia

5 - 6

28.00 $

France

6 - 7

10.00 €

3 - 4

17.00 €

French Guiana

7 - 8

42.00 $

French Polynesia

7 - 8

42.00 $

Gabon

10 - 11

55.00 $

Georgia

10 - 11

55.00 $

Germany

6 - 7

10.00 €

3 - 4

17.00 €

Ghana

10 - 11

55.00 $

Greece

6 - 7

10.00 €

3 - 4

17.00 €

Greenland

7 - 8

42.00 $

Grenada

7 - 8

42.00 $

Guadeloupe

7 - 8

42.00 $

Guam

7 - 8

42.00 $

Guatemala

7 - 8

42.00 $

Guinea

10 - 11

55.00 $

Guinea-Bissau

10 - 11

55.00 $

Guyana

7 - 8

42.00 $

Haiti

7 - 8

42.00 $

Heard Island and McDonald Islands

10 - 11

55.00 $

Honduras

7 - 8

42.00 $

Hong Kong

7 - 8

42.00 $

Hungary

6 - 7

10.00 €

3 - 4

20.00 €

Iceland

5 - 6

20.00 €

India

10 - 11

55.00 $

Indonesia

7 - 8

42.00 $

Iraq

10 - 11

55.00 $

Ireland

6 - 7

10.00 €

10 - 11

55.00 €

Israel

10 - 11

55.00 $

Italy

3 - 4

7.00 €

Jamaica

7 - 8

42.00 $

Japan

7 - 8

42.00 $

Jordan

10 - 11

55.00 $

Kazakhstan

10 - 11

55.00 $

Kenya

10 - 11

55.00 $

Kiribati

10 - 11

55.00 $

Kuwait

7 - 8

42.00 $

Kyrgyzstan

10 - 11

55.00 $

Laos

10 - 11

55.00 $

Latvia

6 - 7

14.00 $

3 - 4

28.00 $

Lebanon

10 - 11

55.00 $

Lesotho

10 - 11

55.00 $

Liberia

10 - 11

55.00 $

Libya

10 - 11

55.00 $

Liechtenstein

6 - 7

16.00 CHF

3 - 4

24.00 CHF

Lithuania

6 - 7

14.00 $

3 - 4

28.00 $

Luxembourg

6 - 7

10.00 €

3 - 4

17.00 €

Macau

7 - 8

42.00 $

Madagascar

10 - 11

55.00 $

Malawi

10 - 11

55.00 $

Malaysia

7 - 8

42.00 $

Maldives

7 - 8

42.00 $

Mali

10 - 11

55.00 $

Malta

6 - 7

10.00 €

3 - 4

17.00 €

Marshall Islands

10 - 11

55.00 $

Martinique

7 - 8

42.00 $

Mauritania

10 - 11

55.00 $

Mauritius

10 - 11

55.00 $

Mayotte

10 - 11

55.00 $

Mexico

7 - 8

42.00 $

Moldova

5 - 6

28.00 $

Monaco

6 - 7

10.00 €

10 - 11

55.00 €

Mongolia

10 - 11

55.00 $

Montserrat

7 - 8

42.00 $

Morocco

10 - 11

55.00 $

Mozambique

10 - 11

55.00 $

Myanmar

10 - 11

55.00 $

Namibia

10 - 11

55.00 $

Nauru

10 - 11

55.00 $

Nepal

10 - 11

55.00 $

Netherlands

6 - 7

10.00 €

3 - 4

17.00 €

New Caledonia

7 - 8

42.00 $

New Zealand

7 - 8

42.00 $

Nicaragua

10 - 11

55.00 $

Niger

10 - 11

55.00 $

Nigeria

10 - 11

55.00 $

Niue

10 - 11

55.00 $

Norfolk Island

10 - 11

55.00 $

Northern Marianas

10 - 11

55.00 $

Norway

6 - 7

13.00 €

3 - 4

20.00 €

Oman

7 - 8

42.00 $

Pakistan

7 - 8

42.00 $

Palau

7 - 8

42.00 $

Panama

7 - 8

42.00 $

Papua New Guinea

10 - 11

55.00 $

Paraguay

7 - 8

42.00 $

Peru

7 - 8

42.00 $

Philippines

7 - 8

42.00 $

Poland

6 - 7

10.00 €

3 - 4

20.00 €

Portugal

6 - 7

10.00 €

3 - 4

17.00 €

Puerto Rico

7 - 8

42.00 $

Qatar

7 - 8

42.00 $

Réunion

10 - 11

55.00 $

Romania

6 - 7

10.00 €

3 - 4

20.00 €

Rwanda

10 - 11

55.00 $

Saint Helena

10 - 11

55.00 $

Saint Kitts and Nevis

10 - 11

55.00 $

Saint Lucia

10 - 11

55.00 $

Saint Pierre and Miquelon

10 - 11

55.00 $

Saint Vincent and the Grenadines

10 - 11

55.00 $

Samoa

7 - 8

42.00 $

San Marino

3 - 4

7.00 €

São Tomé and Príncipe

10 - 11

55.00 $

Saudi Arabia

7 - 8

42.00 $

Senegal

10 - 11

55.00 $

Seychelles

10 - 11

55.00 $

Sierra Leone

10 - 11

55.00 $

Singapore

7 - 8

42.00 $

Slovakia

6 - 7

10.00 €

3 - 4

20.00 €

Slovenia

6 - 7

10.00 €

3 - 4

20.00 €

Solomon Islands

10 - 11

55.00 $

Somalia

10 - 11

55.00 $

South Africa

7 - 8

42.00 $

South Georgia and the South Sandwich Islands

10 - 11

55.00 $

South Korea

10 - 11

55.00 $

Spain

6 - 7

10.00 €

3 - 4

17.00 €

Sri Lanka

7 - 8

42.00 $

Sudan

10 - 11

55.00 $

Suriname

10 - 11

55.00 $

Svalbard and Jan Mayen

10 - 11

55.00 $

Swaziland

10 - 11

55.00 $

Sweden

6 - 7

10.00 €

3 - 4

17.00 €

Switzerland

6 - 7

16.00 CHF

3 - 4

24.00 CHF

Taiwan

7 - 8

42.00 $

Tajikistan

10 - 11

55.00 $

Tanzania

10 - 11

55.00 $

Thailand

7 - 8

42.00 $

The Bahamas

7 - 8

42.00 $

The Gambia

10 - 11

55.00 $

Togo

10 - 11

55.00 $

Tokelau

10 - 11

55.00 $

Tonga

10 - 11

55.00 $

Trinidad and Tobago

10 - 11

55.00 $

Tunisia

10 - 11

55.00 $

Turkey

10 - 11

55.00 $

Turkmenistan

10 - 11

55.00 $

Turks and Caicos Islands

10 - 11

55.00 $

Tuvalu

10 - 11

55.00 $

Uganda

10 - 11

55.00 $

Ukraine

5 - 6

20.00 €

United Arab Emirates

7 - 8

42.00 $

United Kingdom

6 - 7

11.00 £

3 - 4

17.00 £

United States

5 - 6

35.00 $

Uruguay

10 - 11

55.00 $

US Virgin Islands

10 - 11

55.00 $

Uzbekistan

10 - 11

55.00 $

Vanuatu

10 - 11

55.00 $

Vatican City

3 - 4

7.00 €

Venezuela

7 - 8

42.00 $

Vietnam

10 - 11

55.00 $

Wallis and Futuna

10 - 11

55.00 $

Yemen

10 - 11

55.00 $

Zambia

10 - 11

55.00 $

Zimbabwe

10 - 11

55.00 $

All promotions will be indicated on the homepage of the www.masons.it website.

Does the order date differ from the shipment date?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

What are the destinations where it is not possible to make deliveries?

www.masons.it ships to all countries in the European Community with the exception of the following territories:

reunion (main city saint-denis) the islands of saint-barthélemy and saint-martin

aland island (sv)

campion/lake of lugarno (it)

livigno (it)

andorra

channel islands (uk)

gibraltar (es)

Can deliveries also be made to an alternative address?

www.masons.it can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, www.masons.it cannot deliver to post boxes or to &quot;poste restante&quot; services at post offices.

How can i track the delivery status?

As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details. You can check the delivery status directly from the carrier's website by using the tracking code provided in the shipping confirmation email.

What happens if the carrier does not find anyone at home at the address indicated for the delivery?

After several failed delivery attempts, your goods will be placed in stock at the carrier warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.

Will the carrier contact me before the delivery?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.

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