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Just 50 steps from Aldea Thai are the most glamorous beach clubs Playa del Carmen: MAMITAS & KOOL Beach Clubs in which you will be able to enjoy their delicious meals, drinks, beach beds and we will provide a special discounts on drinks and beverages.

GUEST ACCESS

This spectacular Condo Hotel is the gateway to modern luxury. Aldea Thai Luxury Condo Hotel, joins the spirit of Bali-Thai with the aura and tranquility of the Mexican Caribbean to offer a first class complex whose magnificent condominiums provide comfort, extreme luxury and first class hotel service, it offers essential amenities that will make your stay an unforgettable experience.

Bad vaction. The pool is with lekage and closed untill 1 month. No hot water in the shower, the Wifi is low, DONT invite via Playa moments (booking). They not clean my room 3 days!!!

Review Submitted: Oct 15, 2016

Date of Stay: Oct 2016

Source: Playa Moments LLC

Owner's Response: Hi Evyatar, Aldea Thai condominium and not hotel counts with the best location and one of the largest shared pools in Playa del Carmen. In your travel dates the apartment counted with a large discount as during the first 15 days of October the pool was closed for Preventive Maintenance. All our reservations had been previously informed that the pool would be closed for the full month, the pool has been re opened for all guest to enjoy now and it took less time than previously scheduled. Also all bathrooms count with a large amount of hot water, water handles are not your typical left and right but inverted in this condominium, hot wáter is available at all times, you just have to open the right handles which was explained at check in. Also daily cleaning services are not included in the rent as we do not provide a hotel service, we confirm cleaning services at booking depending on the number of nights booked, we also offer additional cleaning services at check in for an additional cost if required. Wifi is available in the full condominium at all times but can get a bit show due to weather, which is something that unfortunatly we are not able to control. Thank you for your visit and kind regards from the Playa Moments team!

Aldea Thai-Playa Moments

I was somewhat dissatisfied with the condition of the vacation rental.

Overall, I do not recommend this vacation rental.

Reviewer Comments:

The smell in our room was very unpleasant! Like sewer backup. Not the cleanest facility. Staff was friendly and helpful. Would not recommend to anyone because of the smell!

Review Submitted: Apr 6, 2016

Date of Stay: Mar 2016

Source: HomeAway

Owner's Response: Hi Natalie, all comments made by our guest are taken of high importance and we will verify your complain as we had not recived and prior complaints of this. We apologize for the inconvenience and wish we had been notified in order to help you solve this when you were here. We hope we get the opportunity to welcome you back in a different unit and provide a better experience. Kind regards from the Playa Moments team!

We had an amazing time everything was great!! Me and my family made the check in at Aldea Thai and the staff of Playa Moments and the staff of Aldea Thai were so kind. The apartment is very well decorated. We loved the sheets!! We asked for more water, extra blanket and hairdryer and they provided on the same day. WIFI was running excellent. You can change your pool towels at front-desk you do not need to take out the towels from the apartment. Thank you!! We will come back in a near future.

Review Submitted: Jul 30, 2015

Date of Stay: Jul 2015

Source: Playa Moments LLC

Owner's Response: I want to thank you for you 5 stars and you wonderful review; I’m pleased that you had a great time in Aldea Thai. It was our pleasure to be your host during your vacations.

My wife and I generally enjoyed our stay at Aldea Thai. We were really disappointed that after a long day of travel to Playa that the front desk person seemed to have no idea that we had a reservation. He didn't seem to have any idea what to do with us until I mentioned Playa Moments and he tried to make a phone call. No one answered his call. Then I told him that one of our email s mentioned a man named Fernando so he called him and said he would come over. After a wait which seemed longer than it should have Fernando showed up and asked us to come to the desk and sign some papers and then asked me for $500 in cash as a security deposit. We were taken aback by this request and I handed him a copy of all of our correspondence with Playa Moments and after a long review of the documents he found a single line at the bottom of the third page which referred to the security deposit. I gave him the cash I had and told him he would have to wait until the next day to get the rest. I strongly suggested that this requirement be more PLAINLY expressed in his company's correspondence. It was not a good start to our week. After that, as we had no further need for the services of Playa Moments our week went fine. We spent most of our time on the beach which was very nice. The pool at Aldea Thai was pretty much monopolized by some young Spring Breakers...not a huge problem as we enjoy the beach..but they were loud and made the pool not as enjoyable as it would have been otherwise.

Review Submitted: Mar 9, 2015

Date of Stay: Feb 2015

Source: Playa Moments LLC

Owner's Response: Hi John, it was a pleasure to host you. Thank you for your comments and evaluation, Aldea Thai a Condo Hotel manage by many different rental companies. We are deeply sorry that the front desk did not confirm your reservation upon your arrival, but they do not have on file all the reservations made by all the rental companies as they are just a point of reference. Regarding our security deposit this is a highlighted claus in our terms in conditions in order to make sure all units are well taken care off, this deposit is 100% refundable at check out as long as no damages are caused to the unit, we usually never have a problem with this but you can never be too careful and do have it as a policy in order to keep our units in top conditions for all our our guest. We are so glad you could enjoy the rest of your trip hassel free and had no other problems, our deepest apologies for any inconveniences or confusions and we hope we get the chance to welcome you back again soon. Kind regards from the Playa Moments team!

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