Uptime & Reliability

Basically Perfect

Bluehost doesn’t promise a specific number in terms of uptime percentages, but they claim to be the best in the business. Our tests show 99.9% uptime for BlueHost.com. Users can boost security with SSL and SSH encryption, their servers utilize 10 GB connections, they have a UPS power backup system, and a super-strong server. Still, there’s a plethora of former customers out there who gripe about the slow load time.

Features

Oodles of Features

In addition to the unlimited basics, BlueHost has all sorts of neat features available like support for multiple types of coding (like PHP, Perl 5, Python, Javascript, and Flash). There’s also an easy website builder with templates, e-commerce, and media options for users who want a website but aren’t familiar with coding,

Feature

Description

Disk Space

You are allowed unlimited disk space with all BlueHost accounts.

Website Builder

Bluehost includes a slim version of website builder Weebly, which allows you to build a six page website for free, then you can pay to create more than that. Also, Wwith a single click you can install simple script applications that build sites like WordPress.

Email Accounts

You are allowed unlimited email accounts with all BlueHost accounts, plus POP, IMAP, and a trio of webmail options.

Support

Unhappy Former Customers

On paper, Bluehost has everything you could want in terms of support – live 24/7 chat, phone support, a ticketed email system, and a user forum – but looking at online forums, there are a lot of angry and disappointed voices, and the masses usually aren’t wrong. The video tutorial library was pretty weak.

Pricing

Standard Pricing, No Moneyback Guarantee

BlueHost’s basic package price is average, but what really stands out is the lack of a money-back guarantee. This is especially bad when you consider the big price break comes with a three year contract: if you sign up for the long-term and suddenly find that your site is down regularly, there’s no way to switch hosts or to get your money back. If you have major bandwidth needs, the pro-level plan isn’t really competitively priced. This is really a better web host for individuals and companies that never anticipate growing past a certain level.

User Friendly

cPanel Crowded with Promos

BlueHost uses cPanel, a familiar interface and the gold standard in control panels. However, BlueHost has so many add-on services available through promotions that they take up too much space in the cPanel, obscure what’s obviously necessary—all in an atempt to get you to shell out more money.

Summary

BlueHost doesn’t cater to any one group in particular: newbies might not get the support they need and may be confused by the crowding from promos. Advanced users might be disappointed with the weak CPU strength and miss some features they need. For the most part, BlueHost does what it says it will; it’s just not boasting of anything too exciting. Pros

I did a cancellation, got a renewal bill instead - and NO refund of Bluehost

The 21th of december 2017 I chat with a Bluehost attendee asking him/her to cancel my account. After lots of explanation on "why I wanted to cancel my account" the attendee said that the cancellation was done successfully. Some ti...Čitajte još

me later I get an email with the headline "order completed" and instead of a cancelation a renewal for one more year!!! The 22/01/2018 I got a bill on my credit card of the yearly renewal, 15,99 dolars. I then entered the Bluehost chat once again and for my surprise the attendee says that I do canceled my account, but not my domain! And that the domain was set as auto renew - which I never did it myself. But the atendee I first contacted never informed me it was two different things that needed cancellation separetely. The new attendee says that she had changed my domain to "do NOT renew" and sent me a confirmation of the cancelation by e-mail. To my surprise AGAIN, I logged into my accony and the domain was STILL set as "auto renewal"!!!! I change it myself, confrontated the attendee who said that she did change it to "do not renew"... but clearly that was not the case, since I was looking at the page where it was "auto renew". Anyway, she said was sorry but she could not refund me... because there was no option in her system to do such thing (???) and that "tis things happens". End of the story: I went into my account, deleted my credit card information, left the chat, extremely irritated and I am saving all the documents I have on this case as prove materials in case of future problems or another surpise billing. SO BAD of Bluehost!!!!

Rampant liars

The customer service simply lies to force you to renew, pay, buy addons. Just had a terrible experience after paying 8x more than other hosting companies for 3 years and they still don't provide support unless you renew/buy. Avoid

Sinking Ship

Bluehost used to be really good, I've had clients with them for years. But now, at least one email server is down every week. Currently box950 is down, has been down since 2 PM EST and as of 8:30 PM is still down. In addition, the...Čitajte još

y are saying that it's going to be 24 hours to have it back up because it is under going serious maintenance. Ok Bluehost, where are your backup servers? Where are you backups of the Box950 server. Are you having the parts shipped overnight from HP, Dell, Supermicro, Taiwan, ??? In this day and age where all companies rely heavily on emails, there is just NO excuse for this. The entire IT dept there that supports those servers should be fired.

No longer a good hosting company

I've been with Bluehost for over 10 years. Loved their small company spirit, customer service, great tech support. Unfortunately they were purchased by EIG (who own a ton of other hosting companies) and ever since it's been downhi...Čitajte još

ll like an Olympic Ski jump. Started with the support ticket system going away. Then longer and longer wait times for phone support as they pushed you to chat. Then phone support turned mostly into upsell and the chat waits were getting longer and longer. Then more and more servers were blacklisting my shared box for "spamming" (Not from me) Then the uptime started to go down and the response time of there servers got worse and worse. Even their my.bluehost.com response was getting spotty.
The last straw came last week. I get an email stating that "Your web hosting account has been deactivated . . . Reason: malware/virus". No info on where the malware was or any scan results. As soon as I reached out to them to find out what was going on I get shunted to SiteLock, a 3rd party web security company, (by the way) owned by the same guys that own EIG. The sales guy insists that even if I remove the malware, it will com back and that I should pay them hundreds of $ and sign up for a $100/month service because "no matter what you do the malware will be back". I get them to show me where the scan results are on my server and harden the access, change account passwords (Bluehost's account password retrieval is notoriously easy to hack as you only need the account email) and delete all the files in the scan result. They then insist on scanning it again and find additional malware. Some of the files have 3 year old dates on them but nothing I needed so I deleted them all. Yet another scan and yet another list of malware. This goes on for 3 days. Finally got it all cleaned up and their final scan showed I was good. Switched hosts then next day.

If you're serious about your business, BlueHost is not for you

Worst. Service. Ever. I don't even just mean the customer service... I mean the actual service that you pay for is completely unreliable and the technicians (overseas) have no idea how to communicate with you what is actually happ...Čitajte još

ening with your site. I currently am sitting on hold (chat) for the 3rd night in a row for what I imagine will be hours to likely not solve the same problem that we've had for days... And in the meantime, I'm losing my client thousands of dollars a day. Terrible business model and unreliable service. I will never let a client of mine sign up with BlueHost again. Ever. I should also mention that compared to over hosting services, that their user interface is also inferior. Not the worst I've ever seen, but very buggy and unintuitive. Simple things like domain forwarding... not simple.

Stay far away from Bluehost

I was using Bluehost from 2013 until yesterday. For the first couple of years they were ok but then after that they went totally downhill. I really don't know why I waited so long to change hosting providers. Bluehost servers are ...Čitajte još

constantly going down. One time my site was down almost a week. When you call up support, all they tell you is that they are sorry for the inconvenience but have no idea when it will be back up. Yesterday my site was down for about 12 hours. I contacted Bluehost support and they said that I had too many files on there which I know isn't the case. The problem is them and their unreliability! Their techs know absolutely nothing! I got so fed up that I switched to Siteground. I will write a separate review for them but so far extremely pleased with the service and support. Stay far far away from Bluehost!! Horrible, horrible hosting provider. If I could give them 0 stars for support and reliability, I would.

Great in the beginning but their support tech blew up my site - Not Recommended

Bluehost was great when I first starting my wife's website for her bakery - 10 years ago. I could add additional sites, the speed was decent and the interface was great. Last month, something went wrong with the site and I tried t...Čitajte još

o recover it from a backup. It messed up even more. After a few chats with their online chat, the support techs tried to restore as well. I could never get it working again despite repeated chats. Note, they do not record the chats to your account so if you lose a chat, the next person has NO IDEA what the previous person did. The last chat resulted in one the the support techs actually creating a new site for me an archiving my old site -without asking me! That was the last straw. Will let my account run out and am rebuilding the site in Amazon. Eliminating their support ticket system was a big mistake as I had good results with them before and you could actually have continuity on a ticket. Unfathomable why they do not do this with the chat system. Bye bye Bluehost!

Worst Service provider

Blue host is one of the worst hosting providers in the world.Uptime of the website is less than 10%. When you call the support they will cut your call after giving terrible solutions. Dont go for this hosting as we have lost many ...Čitajte još

customers due to Blue host negligancy. They only want your money but not giving any service. Avoid Blue host service at any cost.

Possibly one of the WORST hosting sites out there.

Their prices are too good to be true. The WORST customer service. If you open a ticket they'll get back to you in 2 months. If you call or chat them they'll have you on hold for hours. Your website will experience outages consiste...Čitajte još

ntly and no customer service rep will give you a reason. If you try to figure it out yourself you have to have a deep knowledge of coding. STAY AWAY.