Four Trends Driving Document Automation

Overview: This paper will describe four trends influencing EDA that help improve customer satisfaction, reduce cost and drive efficiency:

1. Empowerment: Giving customers real time web and mobile self-service options, while enabling business users to create dynamic communications
2. Leveraging analytics and business intelligence to improve efficiency and speed to market
3. Automating the document lifecycle to optimize processing and support high-volume printing
4. Consolidating EDA systems with the goal of reducing costs and centralizing control