Monday, August 1, 2016

"This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better."

Good Morning Folks,"Innovation" is one of those buzzwords you hear all the time. People are always talking about being a "leader in innovation" or "taking innovation into the twenty-first century". It can look like some kind of innovation nation out there. It's hard to tell who is devoted to innovation and who is simply paying lip service to It. We at FSO are serious about innovation. So serious that we use the word (re) IMAGINE to define who we are: a partner dedicated to always finding new and better ways to improve service, lower costs and take better care of people.I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.Dramatic paradigm sights are occurring in every industry, YOUR industry because traditional barriers to entry don't exist anymore. If you don't think a new era of change and creative destruction isn't headed to your door step, you are sadly mistaken. If you want to be on top, you have to look at innovation in a new, interactive way. You have to believe it is worth coin, its worth doing wrong. You have to be willing to try your model, test it, innovate around it, get out, screw up, and then do it right. You have to understand that speed is everything in an electronic realm because you can fix mistakes before anyone realizes that mistakes were made.We are facing the biggest transformation the way business is conducted since the industrial revolution. If you are willing to innovate, you are taking steps towards crashing your competition.The problem according to ANTHONY IANNARINO of there sales blog is change, He writes:

==> Change is more difficult than you believe. Having an intellectual understanding the reason something needs to change isn’t enough. An emotional need to change is necessary and more powerful.

==> Change is psychological. You first have to have a shift in your mindset, your personal philosophy, your personal psychology. Without that shift, there will be no change.

Why something is being changed is more important than how that change is accomplished.

==> Change takes longer than you believe. It takes longer to sell, longer to build consensus, and longer to execute before results are seen. It is mistake to believe the results of change will be realized quickly, even though change happens in a second

==> Change comes with built-in enemies. The very fact that you are trying to make change will cause some to oppose you. Resistance is your enemy when you try to change yourself.

Most change initiatives die not because the idea isn’t good or necessary but because it was poorly executed. The change is usually poorly executed because it lacks executive engagement. People are exceptionally gifted at waiting out change initiatives.

We overestimate what we can accomplish in a short period of time and underestimate what we accomplish over a longer period. When results don’t come fast, change initiatives are often abandoned. The better results were only a little bit further.

==> Sometimes change initiatives fail because too many variables are changed at once. One major change might have been enough to produce a result, but because so much was attempted, nothing really changed. When too much is changed, you can’t easily figure out what is working and what isn’t.

Radical change very quickly becomes the new status quo. It soon develops its own defenders who protect it from future change.

As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.” The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.The spirit of innovation is a cornerstone of our company. Because at FSO, we never stop rethinking, refreshing and (re)IMAGINING a better future for our clients. We work together with our clients to foster innovation. Our process contains not only a method for generating ideas, but also a system for managing change. Similar to our methodology for continuous improvement, we challenge all levels of our organization to challenge the status quo. We reward continuous improvement and innovation; as a result our employees are motived to identify opportunities for improvement and innovation. Our employees are expected to always seek new ways to make our client’s life better through our white glove treatment; the whole FSO Experience. It is not just a tagline for our brand – rather, it is the culture that drives everything we do.Since our founding six short years ago, we’ve matured from just a service provider among many, to a true strategic partner like no other. In over 160 client sites nationally we’ve become "entrenched" and so "important" to how our clients operate from the first impression - to amazing smiles and hospitality - to all services from mail, copy, records, conference centers, security, concierge, IT and much more. We are the glue that makes our clients business run seamlessly. We are part of their company, and critical to their success.To our team: You have been given the opportunity to show what you’re made of, to be so much stronger and better than you were just the day before, and to show the world of business a better way. So as you get ready to start your day take a second to think; how am I contributing to my clients' success? How can I be better?How can I get to infinity and beyond? How can I be that star, that hero that brings to our clients all the positive change, wealth and success they deserve?IT IS YOU that makes FSO who we are. Love Life!

S. ANTHONY IANNARINO is the President and Chief Sales officer for SOLUTIONS Staffing, a best-in-class regional staffing service based in Columbus, OhioHe is also the Managing Director of B2B Sales Coach & Consultancy, a boutique sales coaching and consulting company where he works to help salespeople and sales organizations improve and reach their full potential. And he works ass an adjunct faculty member at Capital University’s School of Management and Leadership. Anthony teaches Personal Selling in the undergraduate program, and I teach Persuasive Marketing and Social Media Marketing in the MBA program.

Wednesday, April 9, 2014

"We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time. It's because we have, all the way back to those 'Mitch from Archer' days."

Good Morning Folks,It's amazing how many times I walk into a trade show or conference or accompany one of my reps to meet a prospective client and the person sees my face and says "Hey I know you. You're Mitch from Archer!In most cases that's enough to seal a deal. Because the concept of outsourcing that I co-founded at Archer was so strong, so well-received, so effective, that's it's never been forgotten and largely unduplicated until I came back to show the market what it had had lost sight of.And that's precisely why I came back in 2010, with a blank canvas, to deliver what the industry has forgotten- "The Mitch from Archer Brand." And so it is we stand as I write this today the fastest growing company in all of outsourcing.With operations in 57 major US cities and a clear focus on concierge service, our goal remains the same - to help firms improve operations & SAVE MONEY.Specializing in transforming front of house and back office operations, we are excited to share with you how our clients are leading changes in their firms that are driving cost savings, increasing profitability, creating operational synergies and efficiencies, attracting top talent and taking better care of people - all with FSO!We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time. It's because we have, all the way back to those Mitch fem Archer days.All of the positive associations with Archer I hear about as I travel nationwide got me into the cellar and looking through my scrapbook of those times. We were just starting out and looking at the pictures you too will agree it was much simpler then. In fact there were no cell phones, no Internet, and maybe if you were lucky you had Word Perfect and a fast fingered typist / file clerk as your document management system.A lot has changed but what hasn't changed is the Mitch brand. My pursuit of service excellence, my passion to make our company the happiest place on earth to work and my ambition to build a nation of better business professionals and leaders. Have a throw back as we look at outsourcing circa 1990.

As you can imagine, since the Archer days, we've successfully transitioned and managed thousands of operations in our combined experience in the outsourcing discipline and continue to lead the charge in the industry. We pride ourselves on providing our clients the solutions and that addresses not just their tactical day to day expertise but the knowledge and subject matter expertise to achieve their long term strategic goals and objectives

At FSO, our goal in providing onsite outsourcing remains simple – to deliver phenomenal solutions that promise to take better care of the people, improve service and reduce costs. Our strategy to achieve this goal is straightforward - we are backed by highly trained, motivated, team oriented, passionate people who care about doing a great job for YOU.As one of the founders of this unique business model over 25 years ago, builder of some of the largest outsourcing companies in the world, and as the pioneer and inventor of mail and office services outsourcing, I am a leader who is committed to identifying and driving change to provide the very best for our clients and employees.Isn't there something we can be doing for you? (call me at 212-204-1193 for a FREE assessment)

"Change is Good. You Go First, Because somebody's gotta win. It might as well be you."

Good Morning Folks,"Innovation" is one of those buzzwords you hear all the time. People are always talking about being a "leader in innovation" or "taking innovation into the twenty-first century". It can look like some kind of innovation nation out there it's hard to tell who is devoted to innovation and who is simply paying lip service to It. We at FSO are serious about innovation. So serious that we use the word (re) IMAGINE to define who we are: a partner dedicated to always finding new and better ways to improve service, lower costs and take better care of people.I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.Dramatic paradigm sights are occurring in every industry, YOUR industry because traditional barriers to entry don't exist anymore. If you don't think a new era of change and creative destruction isn't headed to your door step, you are sadly mistaken. If you want to be on top, you have to look at innovation in a new, interactive way. You have to believe it is worth coin, its worth doing wrong. You have to be willing to try your model, test it, innovate around it, get out, screw up, and then do it right. You have to understand that speed is everything in an electronic realm because you can fix mistakes before anyone realizes that mistakes were made.We are facing the biggest transformation the way business is conducted since the industrial revolution. If you are willing to innovate, you are taking steps towards crashing your competition.The problem according to ANTHONY IANNARIN of there sales blog is change, He writes:

==> Change is more difficult than you believe. Having an intellectual understanding the reason something needs to change isn’t enough. An emotional need to change is necessary and more powerful.

==> Change is psychological. You first have to have a shift in your mindset, your personal philosophy, your personal psychology. Without that shift, there will be no change.

Why something is being changed is more important than how that change is accomplished.

==> Change takes longer than you believe. It takes longer to sell, longer to build consensus, and longer to execute before results are seen. It is mistake to believe the results of change will be realized quickly, even though change happens in a second

==> Change comes with built-in enemies. The very fact that you are trying to make change will cause some to oppose you. Resistance is your enemy when you try to change yourself.

Most change initiatives die not because the idea isn’t good or necessary but because it was poorly executed. The change is usually poorly executed because it lacks executive engagement. People are exceptionally gifted at waiting out change initiatives.

We overestimate what we can accomplish in a short period of time and underestimate what we accomplish over a longer period. When results don’t come fast, change initiatives are often abandoned. The better results were only a little bit further.

==> Sometimes change initiatives fail because too many variables are changed at once. One major change might have been enough to produce a result, but because so much was attempted, nothing really changed. When too much is changed, you can’t easily figure out what is working and what isn’t.

Radical change very quickly becomes the new status quo. It soon develops its own defenders who protect it from future change.

As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.” The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.Because at FSO, we never stop rethinking, refreshing and (re)IMAGINING a better future for our clients.

We strive to give our customers the ability to do what they can’t currently do but would want to if they only knew it was possible.The love running throughout this company is infectious and it’s impossible to not share it with everyone I come in contact with.To our team: You have been given the opportunity to show what you’re made of, to be so much stronger and better than you were just the day before and to show the world of business a better way. So as you get ready to start your day take a second to think; how am I contributing to the FSO competitive difference? How can I be better?How can I get to infinity and beyond? How can I be that star, that hero that brings to our clients all the positive change, wealth and success they deserve?

S. ANTHONY IANNARINis the President and Chief Sales officer for SOLUTIONS Staffing, a best-in-class regional staffing service based in Columbus, OhioHe is also the Managing Director of B2B Sales Coach & Consultancy, a boutique sales coaching and consulting company where he works to help salespeople and sales organizations improve and reach their full potential. And he works ass an adjunct faculty member at Capital University’s School of Management and Leadership. Anthony teaches Personal Selling in the undergraduate program, and I teach Persuasive Marketing and Social Media Marketing in the MBA program.

Monday, April 7, 2014

Good Morning Folks,WOW!!!! 2014 let it Shine, let it Shine. FSO has taken the industry by storm! With operations in 57 major US cities and a clear focus on concierge service, our goal remains the same - to help firms improve operations & SAVE MONEY.Specializing in transforming front of house and back office operations, we are excited to share with you how our clients are leading changes in their firms that are driving cost savings, increasing profitability, creating operational synergies and efficiencies, attracting top talent and taking better care of people - all with FSO!We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time.To help our people help you make this happen, FSO is bringing to life amazing and exciting new awards & recognitions. I think every day, regardless of your job title or gravitas, you need only to ask yourself and those around you - how can I help YOU do better things, in better ways?How do we overachieve our competitors? It's always been a simple formula for me: "Love your people and let them know it" --the simple recognition that what they do matters.It all about "putting yourself in others shoes"; empathy is one of the key qualities to flourish and blossom the talent. Showing and truly believing in what someone can achieve always helps them get there.Everyone is talented at something. We help them discover their talents. Talent will come out if there are opportunity, reasons, and incentives to do so. I find this enables and encourages talented people to do what they really want to be doing - more.

We create an environment that focuses on developing the strengths and unique talents of the individual. We open their eyes to the endless possibilities of believing in themselves.

Passion is the energy that keeps us going, that keeps us filled with meaning, and happiness, and excitement, and anticipation. Passion is a powerful force in accomplishing anything you set your mind to, and in experiencing work and life the fullest extent possible.Talent often resounds with passion. Whether as a co-worker, manager or non business relationship, if you can help people identify their passions and identify what it takes incorporate their passions into daily life and short and long term goals, then you will have a chance to see people thrive and be producers and leaders not just cheerleaders and followers.Ultimately, passion is the driving force behind success and happiness that allows us all to live better lives.

Our people are endlessly unique in our abilities, needs, attitudes and beliefs. We are a blessed team and we have been lighting up the nation.To our team I ask: "Rock it and make a difference everywhere today. Front of house sites. Put on that extra smile and share a positive FSO smile and attitude to everyone that comes to our front desks. Security. Meet and greet and more. Make today, FREE smiles day." They will smile bigger.So go out of your way to smile to everyone. Or to nod. Or to introduce yourself.And when someone does something that helps you, even in the smallest way and even if it's their job, go out of your way to say thanks. Make it your mission to recognize the people behind the tasks: the people that support, that assist, that make everything possible.To our leaders I ask you to: "Encourage. Compliment on things that your team does well-- Be authentic and a role model and not a judge; be enthusiastic as a model." Show people they matter--especially to you. By recognizing people--especially those who have been conditioned to not expect to be recognized--we add a little extra meaning and dignity to their lives.

At every level at FSO, I encourage you to teach... to share with others. I’ve seen this reignite passion and provide a sense of purpose beyond their daily work load.Acknowledgement and enthusiasm of another’s talents breeds confidence. Celebrate one another regardless of age or circumstance. Offer genuine praise, support and encouragement. Believe in others even when they can’t believe in themselves. Create a safe and fertile environment for the birth of new ideas.
Most importantly we have to understand that as an individual you can only go thus far, but as a team you can achieve greater success.... When you have your teams fullest dedication and passion and that's when they are connected to a common goal..... Nothing can stop them from achieving it.As I moved forward and up in my own career, I realized that it's important to pay it forward and give it back. Always. I want to be known as someone that shares knowledge, not hoards it. If I can inspire a person, their talents will blossom.Because at the end of the day, the most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.
For me, it is a dynamic life and I never miss an opportunity to put 'smiles on the heart' of colleagues. The heart is the most important measure of the employee; if he/she is truly involved in the moment and working from the heart then good fortune happens.Yes we want to be the happiest place to work but we also want to build a nation of better business professionals and leaders.Together, "yes we can" do it. We are pumped super excited and ready to rock.Have a GREAT day and a BETTER week!

About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation!
Led by Mitch Weiner, co-founder and industry pioneer,
FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.