Recently had a problem where awstats stopped processing log entries from one of my sites while the others worked fine. While some of these items don’t make sense to check in this instance, you may want to give them a look if you are having problems.

Check a few things first:

Do you have enough disk space? – Yes

Is the log file getting updated? (I was shipping logs from one server to another for processing) – Yes

Has the log format changed? (Take a look at historical logs if available to make sure. Also check your /etc/awstats/awstats.config.conf file to make sure it is the same here) – All good

Files still getting written to your data dir? Do you have any contents in any missing files? (/var/lib/awstats/awstats{month}{year}{day}.txt) – New files are there for working sites, nothing present for the failing site.

Turn on showing dropped records and what did it say? – Dropped record (method/protocol ‘rtmp’ not qualified when LogType=S):

Have you made any changes to the awstats application recently? – Yep….wait what?