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The history of public services has led to departments or agencies focusing on the supply of specific
products rather than taking a citizen or business-led approach. Departments' and agencies'
services are all developed independently of each other. It is leaving the citizen or business to join
up the public service island economy to meet their needs. For example, this review found a typical
case in which a citizen needed to contact government 44 times following a bereavement.

Also, I'm fed up with the "drawing b numbers" rhetoric of "joining up". It was a good phrase when Perri 6 first used it in this context, not long past the stage where it's a cliche that prevents improving our understanding. It has come to mean data sharing, when what we need is empathy, sensitivity to the needs of users in differnt circumstances, and common sense.