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Reporting delayed baggage

If you discover upon arrival at the airport that your baggage is missing, please immediately go to the Baggage Service Office in the baggage reclaim areas of the airport. At Amsterdam Airport Schiphol, this office is located in the baggage reclaim area, opposite baggage belt 9.

At the Baggage Service Office your baggage claim will be registered and then you will receive a Property Irregularity Report (PIR) with a personal reference number. You need this number to check the status of your delayed baggage. Once your baggage has been found, we will contact you to arrange delivery.

You should have received a baggage claim tag for every bag that you checked in before departure. Make sure to save these tags until you have received all of your baggage.

Reporting delayed baggage online
You can also report your delayed baggage online, for flights operated by KLM or AIR FRANCE. This can be done within 2 days after arrival and only in one of these cases:

Your KLM flight departing from one of selected destinations was cancelled after you dropped off your bag(s), but your bag(s) were not returned to you.

Baggage not found within 3 days

If your baggage is not found within 3 days, you can use the World Tracer tool to fill out a Baggage Inventory and Claim Form  online. This form will automatically be shown to you online after 3 days. Please enter your last name and file reference number to log in and fill in the needed information. This information will help us in refining our search and returning your baggage as soon as possible.

In the unfortunate event that we were not able to trace baggage within 21 days, this form will be sent to KLM Customer Care.

How to contact us about delayed baggage

After reporting the missing of your baggage, you will receive a contact number. You can also reach us 24/7 via Facebook  or Twitter . Please share your personal details only in private messages.

Damaged baggage

Normal use of your baggage may result in scratches, marks, small dents and other signs of use on your baggage. We do not accept liability for this.

If you discover other kinds of damage to your baggage, please report this at the Baggage Service Office as soon as you arrive. If you discover the damage after leaving the airport, you can send a claim to the KLM Customer Contact Centre within 7 days after arrival, by letter or e-mail.

If something is missing from your baggage

If any contents from your baggage are missing, you should report this immediately after arrival at the Baggage Service Office at the airport. If you discover this after leaving the airport, you can report missing items by filling out the e-mail form within 7 days after arrival.

Premium Arrival Room Schiphol

As a World Business Class passenger or a Flying Blue Gold or Platinum member, you can report any delayed or damaged baggage at our Premium Arrival Room at Amsterdam Airport Schiphol. You will find the Premium Arrival Room in the baggage reclaim area opposite baggage belt 9, next to the general desk for reporting missing or damaged baggage.

Compensation

In case your bag was lost, damaged or if something was missing from it, you can contact the KLM Customer Contact Centre to request reimbursement of expenses and/or compensation.

Please take the following into account:

If you want to request reimbursement of extra expenses made as a result of the delayed delivery of your baggage, you need to report this within 21 days from the date your delayed baggage was delivered to you.

If the delayed baggage is damaged, you need to report the damage within 7 days from the date of the delivery of your delayed baggage.

We have limited liability, so if your bag was lost we recommend contacting your insurance company, if applicable. Most insurance policies cover loss on the basis of the value of the property.