Business Annex M

Peak & Off-Peak Download Caps

Peak hours operate 7 days a week from 08:00 to 20:00 (ie through the day).

Off-peak hours operate 7 days a week from 20:01 to 07:59 (ie through the night).

In the event you are likely to exceed your monthly cap our system will send you friendly
emails in advance based on predicted data. The email will give you three options to
pick from:

Do nothing. Your broadband account will be speed limited to 128k once your peak hours
cap has been reached. You will not be charged for any excess usage. The speed limiting will be
automatically removed on the 1st of the next calendar month.

Upgrade your cap. You can choose at any time to make a change to your data cap
whether that be to increase or decrease it. If you upgrade you cap you simply pay the difference
betweem the two packages.

Pay for excess usage. You can opt to pay £1.50 per gigabyte for any excess usage.
This may work out to be cheaper than upgrading the cap, especially if you only likely to exceed
it a little. If you choose this option no speed limiting will be applied, and invoice for the
excess usage raised on the 1st of the next calendar month.

Elevated Traffic

Elevated Traffic Ensures:

If high congestion occurs and you selected Elevated you have more throughput.

You get at least 3Mbit/s for 90% of the time over the busiest 3-hour period.

This does not guarantee packets would not be delayed, but makes it more suitable for VoIP applications, for example.

Maximise Your Upload Speeds

ADSL2+ connections delivering upload speeds of up to 2.5Mbps

Option 0

£24£20 ex.VAT

2GB Peak Hours Monthly Downloads

2GB Off-Peak Hours Monthly Downloads

Unlimited Uploads

Elevated Traffic as standard

1 Month Minimum Contract

Option 1

£29£24.17 ex.VAT

5GB Peak Hours Monthly Downloads

100GB Off-Peak Hours Monthly Downloads

Unlimited Uploads

Elevated Traffic as standard

1 Month Minimum Contract

Option 2

£33£27.50 ex.VAT

10GB Peak Hours Monthly Downloads

100GB Off-Peak Hours Monthly Downloads

Unlimited Uploads

Elevated Traffic as standard

1 Month Minimum Contract

Option 3

£38£31.67 ex.VAT

20GB Peak Hours Monthly Downloads

100GB Off-Peak Hours Monthly Downloads

Unlimited Uploads

Elevated Traffic as standard

1 Month Minimum Contract

Option 4

£44£36.67 ex.VAT

50GB Peak Hours Monthly Downloads

100GB Off-Peak Hours Monthly Downloads

Unlimited Uploads

Elevated Traffic as standard

1 Month Minimum Contract

Option 5

£51£42.50 ex.VAT

100GB Peak Hours Monthly Downloads

100GB Off-Peak Hours Monthly Downloads

Unlimited Uploads

Elevated Traffic as standard

1 Month Minimum Contract

NOTE: For confirmation of availability and the predicted speeds for your line use our availability checker.

Up to 16Mbps Downstream

Annex M ADSL2+ connections aren't able to deliver the headline download speeds of other ADSL 2+ products. Instead
they are aimed at delivering the best upload speed possible, and to achieve this download speed is sacrificed.

Up to 2.5Mbps Upstream

Annex M connections deliver the highest upload speeds of any ADSL product in our portfolio with speeds of up to
2.5Mbps. Please ensure that your router supports Annex M, as not all routers do.

Downloads Capped

Bandwidth is neither unlimited and nor is it cheap for an ISP to purchase and operate a network. As
opposed to flooding our products with lots of heavy traffic shaping, bottlenecks and fair usage policies,
we clearly state the limits you can download each month. The caps operate on a calendar month, resetting
on the 1st.

Unlimited Uploads

Unlike the downloads, we don't restrict how much you can upload from your connection. This can be ideal
especially if you primarily send data (eg off-site backups, or send large attachment emails). None of
these activities count towards your monthly usage allowances.

Peak Hours

Our peak hours of operation apply:
- 7 days a week
- From 08:00 to 20:00

Off-Peak Hours

Our off-peak hours of operation apply:
- 7 days a week
- From 20:01 to 07:59

Broadband Control Panel

Our broadband control panel provides you visibility and control over your connection. Login and you can not
only manage your account from a billing perspective, but you can remotely take charge of your connection.

Usage Statistics

Our usage statistics are updated every 30 minutes. They can provide a valueable insight into how your connection
is performing and how and when it is used. Whether you use this for home or business purposes the results can
be very interesting.

Automated Usage Warnings

In the event you are predicted to exceed your download quotas our system will send you automated emails with
options. These include avoiding additional charges, upgrading the cap, and paying for excess usage. We make the
process of upgrading / downgrading accounts incredibly easy.

IPv4 and IPv6 Support

We fully support IPv6 on our ADSL platform. You can have both a free IPv4 address and a massive /48 IPv6 range
at no additional cost. Only when you require additional or static IPv4 addresses do additional fees apply.

SMTP Service

Our SMTP service allows you to send emails via our servers. It can even be used on other ISP's and devices
if authenticated with one of our free @icuknet.co.uk addresses.

5 Free @icuknet.co.uk Addresses

You can setup up to 5 email addresses using our icuknet.co.uk domain name. Each POP3 mailbox can be accessed
from your desktop or via webmail. They are complete with free virus and spam filtering.

UK Based Phone & Email Support

All our support operates from our head office in South London. Phone calls are answered by trained and
experienced staff who between them have handled 100,000's of broadband queries over the years. If you don't
want to call, email in and the same team will reply to you regardless of the question.

Annex M Explained

Apply Annex M broadband in your business

What is Annex M?

Annex M is a derivative of the next generation of broadband connections supported through
BT's 21st Century Network (21CN). Unlike Annex A ADSL 2+ which focuses on supplying the highest
possible download speed, Annex M sacrifices ultimate download speed for a better upstream speed.
The result is a reduction in download load speed from a maximum of 24Mbps, down to 16Mbps. The
upload speed increases from a maximum 1.3Mbps to 2.5Mbps.

Availability of Annex M

All exchanges that are enabled for 21CN can receive the Annex M product. Please query our
broadband checker for confirmation of whether your exchange can deliver this service to you,
as well as confirmation of the predicted speeds for your line or area.

Will my router support Annex M?

Most ADSL routers which support ADSL 2+ should support Annex M. Some manufacturers have
specifically designed their router to handle Annex M. If if doubt please contact the manufacturer
or router documentation.

What other variants are there?

This table surmises the various ADSL technologies that exist to make it clearer where this
new product fits in with other terms you may have heard before.

Activation Charges

ADSL (fixed rate)

We have now phased these products out. They were fixed ADSL speeds ranging
from 256k up to 2Mbps with an upload speed of 256k.

ADSL Max (up to 8Mbps)

These allowed rate adaptive download speeds of up to 8Mbps with options of 448k or 832k
on the upload.

ADSL 2+ Annex A (up to 24Mbps)

A new generation of rate adaptive broadband connections offering up to 24Mbps downloads
and maximum 1.3Mbps on the upload.

ADSL 2+ Annex M

By sacrificing some of the potential download speeds, these connections can support
up to 2.5Mbps on the upload speeds.

Fibre to the Cabinet (FTTC)

The next generation of broadband connections which sees the removal of part of the
copper network being removed using fibre to the cabinet (FTTC) technologies. In doing so
the speeds achieved are significantly higher at up to 40Mbps downstream and up to 10Mbps
upstream. Further improvements in speed are expected, although the foot print is still
relatively small.

Fibre to the Premises (FTTP)

Bypassing the street cabinet entirely, Fibre To The Premises will see a fibre connection
installed directly to your building from the exchange. No copper phone cables means that
the speeds will be initially a very impressive 100Mbps downstream.

IMPORTANT

Some of the following points may be considered obvious, but they are important to note:

ADSL broadband is not supplied with any form of warranty. It may take BT more than 24 hours to
fix some problems.

For those operating mission critical applications it is always recommended that you consider a
backup Internet connection or a more resilient solution with a service level agreement, such as a
leased line.

ADSL is a contended service. As such latency and pings times can vary. We cannot make any
guarantees regarding the speeds achieved.

Please do not make requests for part refunds, good will gestures, or free services in the event of
less than desirable performances. We are unable to offer these. We will always ensure that any faults
are dealt with quickly and efficiently, but sometimes we have to rely on our partners such as BT
Wholesale which can delay matters.

The quality and speed of your ADSL broadband will be affected by your line. If you suffer from
poor quality calls, crackles or any form of interference these are issues you must take up with your
line rental supplier. They are outside of our influence and should be treated as voice affecting
faults. Once addressed you may find that the broadband faults are also fixed.

No matter how tedious some of the questions we ask you may seem when fault fixing, we only ask
for information that will assist in getting a quicker fix to your problem. Sadly BT Wholesale haven't
developed any magical tools to fix problems within minutes, so the first step will be to fact find
in order to discover the best way forward.

Standard Prices

Activation & Migration Costs for ADSL

Activation Charges

ADSL Activation

£30

If you have a working phone line, but no broadband from another provider, then the activation
fee is applicable. BT Wholesale charge to connect the connection. ICUK subsidises this price to lower
it to this level.

Fast Track Activation (in addition to activation)

£150

If you are in a rush for your broadband connection then there is a fast track order process which is
applicable to new activation orders only. Most fast track orders complete within 24-48 hours of them being
placed which can reduce the standard activation time by about 4-5 days. This fee is in addition to the
standard activation cost.

Migration Charges

Migration

FREE

The services listed on this page operate using BT Wholesale equipment within the
exchange. If you are migrating from another ISP that also uses BT Wholesale to us, then we will
cover the £11+VAT migration costs.

Migration from LLU Provider

£30

An LLU (local loop unbundling) broadband provider would have installed their own equipment
within the local exchange. To move your connection back to BT Wholesale equipment a fee of £40+VAT
applies. We subsidise this with a 25% discount.

Modify Charges

Additional Data Transfer (per GB)

£1.50

In the event you are predicted to exceed your download limits we would send you
warning emails. These will contain the following options:

1. Allow the connection to be speed limited. No additional charges would be applicable for the
remainder of the calendar month.
2. Upgrade the data cap to the next level.
3. Pay for an excess data transfer and no be speed limited.

It is the latter option where this would be applicable.

Regrade Speed (one-off)

£11

This is applicable if you wish to re-grade a fixed ADSL speed (eg 512k up to 2Mb) or if you
wished to switch from 20CN (ADSL Max up to 8Mb) up to 21CN (ADSL 2+ up to 24Mb) as long as these
are available to you within the exchange you are connected to.

BT Wholesale Cease Charge

£31.12

In the event you cease a broadband connection then BT Wholesale apply this fee to remove
broadband from a line. It is not applicable if you simply migrate to another provider. It is,
however, applicable if you cease your phone line, or you wish to remove broadband completely
off the line. ICUK does not profit from this charge, we simply pass it across at cost.