Is it possible to relate a single helpdesk ticket to multiple devices?

This would of course be very useful when a single issue is known to affect a set of devices, e.g. so that when you look at a device in the future you could see that it had been affected by e.g. a network outage at a certain time, or an expired domain certificate, or a jug of water thrown across a room hitting multiple computers :P

Currently, this is not possible. You could feasibly create a custom attribute, then maybe put a comma-delimited list of devices, but this would not reflect on your Inventory summaries that there were tickets associated with them. It would only help you with reporting.

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Currently, this is not possible. You could feasibly create a custom attribute, then maybe put a comma-delimited list of devices, but this would not reflect on your Inventory summaries that there were tickets associated with them. It would only help you with reporting.