Twickenham (TWI)

Station facilities

Station seating facilities

Trolleys

Refreshments

Note

ATM machine

Toilets

Toilets

The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Stations made easy

Station Message: Alert!

Please note that there will be no step-free access to Platforms 4 and 5 (fast trains to London and services to Reading) until December 2018.

If you are at Twickenham station, please speak to station staff who will make alternative arrangements if you require step free access.

The nearest stations with step-free access are Whitton and Richmond.

Station Improvement Work

From Summer 2017, a new development of 115 homes at Twickenham is being put into place. As part of the plans, a new station is being built around a brand new public plaza. The plaza will include shops and create a modern gateway to Twickenham. You can see the plans on twickenhamforward.com.

From the end of August 2017, there is a new station entrance and temporary ticket office from the side of Platform 3.

At the temporary station:

Train services will continue to operate as planned.

You are able to access ticket machines.

Staff will be able to assist you between 0840 and 2020 Monday to Saturday and from 0740 until 1910 on Sundays.

There are replacement cycle parking facilities.

There is one Blue Badge holders bay, one 'Kiss and Ride' bay and two taxi pick up and drop off bays adjacent to the new station entrance.

The new station is expected to open in Spring 2019 and the project is due to be completed by the end of 2020. It will have lifts to the platforms, a significantly larger ticket office and more cycle parking spaces, as well as a pedestrian walkway to Moormead.

Getting to and from the station

Bicycle parking

Compound,Wheel Racks

Storage sheltered

Yes

Storage location

Booking hall exit and car park

Storage spaces

78

Storage CCTV

Yes

Car Park

Station Car Park

Note

Weekend tickets available after 1200 noon Fridays at the ticket office £8.00

Off Peak from 1600 Monday to Saturday

Opening hours

Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Number of spaces

43 with 3 accessible spaces available

Accessible car park equipment

Wheelchair users may require assistance using car park equipment at this station

Free of charge

No

Daily rate

£7.50

Off peak rate

£2.00

Saturday rate

£4.00

Sunday rate

£0.00

Weekly rate

£37.50

Monthly rate

£114.00

3 Monthly rate

£342.00

Annual rate

£990.00

Bank Holiday £4.00

CCTV Coverage

Yes

Onward travel information

Information to plan your onward journey is available in a printable format here

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Towards Hounslow: Station Car Park alongside Station off London Road (A310)

Facilities

ATM Machine

No

Pay phones

Yes

Pay phones type

Cards and Coins

Refreshment facilities

Yes

Shops

Yes

Toilets

Yes

Toilets Location

The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please approach staff at the main entrance who will be happy to assist you. Staff available between 0615 - 2245.