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Overview

Environment

NCM 7.2

NCM 7.2.1

NCM 7.2.2

NCM 7.3

NCM 7.3.1

NCM 7.4

Cause

The NCM job runs as a service under the Local System account and permissions are set as such in respect to the services responsible to run the job. Since this is running under the Local System account, an error will be encountered if NCM tries to write to a drive not residing on the local server. Modifying permissions to the services responsible will result in other Orion failures and should not be done.

Resolution

Upgrade and configure a domain account

Upgrade to NCM 7.3.2 or later to resolve this issue. NCM 7.3.2 and later versions allow you to set a domain account with sufficient rights to access both the Orion Servers/files and the shared resource and files that you want to write to.