Franchise learning is not an event, it's a process. But for large, global organizations like Dairy Queen, that process is highly complex. How does a modern learning system help make it work? Listen to The Talented Learning Show! [...learn more...]

The world of franchising is vast and diverse, yet it’s widely agreed that training plays a central role in every franchise success story. Here’s why: When training is weak, inconsistent customer experience follows. This ultimately [...learn more...]

For franchise businesses, educating brand representatives is a top priority. But how do modern learning systems add value in this environment? What can real-world cases teach us about franchise learning ROI? Listen to The Talented Learning Show! [...learn more...]

If you’ve ever dined at an Outback Steakhouse, you’ve probably tasted its popular appetizer, the Bloomin’ Onion. But did you know that Outback is a franchise? It’s part of the Bloomin’ Brands restaurant family, [...learn more...]

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM), thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Most Salesforce users [...learn more...]

How do gamification and learning strategies work together to improve business results? What real-world impact do simulations deliver? How can organizations get started with gamification? Listen to The Talented Learning Show! [...learn more...]

You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off! I get it. We’re living in an increasingly customer-centered world. But what I don’t always [...learn more...]

Why do organizations invest in customer training initiatives? And what factors should decision makers consider when developing, delivering and measuring the business impact of customer training? Listen to The Talented Learning Show [...learn more...]

As fiercely independent learning systems analysts, we’re not rock stars in the traditional sense, but we are rocking out hits of a certain kind. We don’t perform on a live stage to sell-out crowds, but we do produce thought leadership [...learn more...]

When and how do organizations benefit from relying on a learning systems provider for advisory and consulting services? Join guest John Llamas and our Lead Analyst John Leh for the first episode of The Talented Learning Show. [...learn more...]

Welcome to our 4th annual LMS and learning systems “trends” post! What is a trend, anyway? And how much do trends matter? As fiercely independent learning technology analysts, we think a trend isn’t just a fleeting idea that [...learn more...]

As 2017 draws to a close, the learning community is buzzing with chatter. Why? It’s time again for the annual Talented Learning LMS Awards! Sure, there are lots of other awards in our industry – probably too many – but our awards are [...learn more...]

If you’re a continuing education provider, I bet you know just how sweet the market is. By some estimates, continuing education (CE) represents a whopping $47 billion of formal training spending in the U.S. alone. Of course, it also attracts a [...learn more...]

Last week in San Francisco it was impossible to miss the presence of Salesforce, with more than 170,000 customers, employees, developers and business partners swarming the streets during the annual Dreamforce conference. And if that wasn’t [...learn more...]

Until recently, digital video was underutilized by technology-enabled learning solutions. Even though people often prefer video over text-based content, high-quality instructional video has historically been too time-consuming and expensive for [...learn more...]

“If you build it, they will come.” We all know this iconic line from the classic film, Field of Dreams. But if you sell educational content, you know this kind of wishful thinking won’t grow your business. You can design training [...learn more...]

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. It’s a fact. As Forrester Research confirms, [...learn more...]