We
do our best to provide excellent quality artisan products, however sometimes
things can happen! Contact us with any
problems and queries on sonia.washburn@gmail.com and we will do our best to sort it out.

GENERAL INFORMATION
Unless it is a special order or made-to -order, your order will be packed
within 24 hours. Orders are sent via Australia Post, Australia Post Express (
if requested).Delivery is 1-5 business days within Australia (depending on your
region).

Express overnight shipping is now available
within Australia to metro areas only.

If you have recently placed an order and
wish to track it, please refer to the
order confirmation email you have received more the tracking details.

PLEASE NOTE: due to carriage of
flammable goods, perfumes must travel by road rather than air and can take
longer to deliver than air freight.

Within 30 days of your purchase. After 30 days we can’t offer you a refund or
exchange.

To be eligible for an exchange on unused items, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging. We require a receipt or proof of purchase.

Refunds (if applicable)

We only replace items if they are defective
or damaged. We can refund if you have an adverse reaction. Once your
return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within 7 days.

Instructions for returns
You must notify us of your desire to return your product by email with the
details of your concern, your name, street address, phone number and order
number or date of purchase to sonia.washburn.com.

If a refund or exchange is granted for defects,
damage or adverse reactions, you will be issued with a postage paid satchel in
which to pack your product. Please ensure you pack the goods securely and carefully
to avoid damage, preferably in the original box. A copy of your sent email
must be included in with the package.

Please allow up to 10 working days for us
to receive the goods and provide you with a refund or exchange.

If your return is for goods that are
unopened and in original saleable condition, you will be required to organise
your own shipping of the goods. Shipping costs are non-refundable.

Note that perfume cannot travel by air, and
must be sent via Australia Post with a “road shipping only” sticker
attached (available from Australia Post).