Xentrax in Moncton

October 8, 2013 Xentrax

Come visit Xentrax in Moncton [November 6 & 7] at the 2013 Contact Atlantic show. Contact Atlantic is the largest contact centre conference and Expo east of Montreal drawing over 250 contact centre professionals from across Canada as well as delegates from the US and Europe.

Xentrax Session at Telecom 2013 in Toronto

September 16, 2013 Xentrax

Attend Xentrax Session at Telecom 2013 in Toronto on “Using Meaning Based Computing to Drive Agile Customer Experiences” Today’s contact centre, mobile, web, video, social media and other emerging technologies have given a new, stronger voice to your customers. Regardless of the many technologies employed across different channels and devices, your customers are demanding multi-channel agility.

Turn Big Data Into A Big Win For The Contact Center

July 9, 2013 Xentrax

Turn Big Data Into A Big Win For The Contact Center – Webcast by American Marketing Association (AMA) & HP OpenText. Much more than a buzz word, Big Data is a very real business challenge, especially for the enterprise trying to deal with the exponentially increasing volume of data that must be managed by CRM systems.

Xentrax partners with NICE Systems

July 9, 2013 Xentrax

Xentrax partners with NICE Systems to bring Back Office Productivity Summit to Toronto [October 8, 2013 at the Fairmont Royal York]. Xentrax is proud to sponsor the NICE Back Office Productivity Summit in Toronto featuring Industry Experts such as Vicki Herrell, Executive Director at Society of Workforce Planning Professionals and Paul Leamon, Director of Solutions Management at NICE systems.

NICE User Group’s 2013 global annual conference

March 11, 2013 Xentrax

The NICE User Group’s 2013 global annual conference is at the Walt Disney World Swan and Dolphin in Orlando, Florida on April 22 through to April 25. This annual event, held in conjunction with the NICE User Group (NUG), is the industry’s leading customer conference, bringing together more than 1,500 customers and industry leaders. Last year in Nashville, attendees enjoyed a conference filled with valuable content and fun activities.