We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

Not ready to book?

No rush. We've saved this trip in your cart
so you can come back any time, compare prices, and complete your booking.

The room is large, and quiet, and the bed is very comfortable. There is also a very nice subtle fragrance of cleanliness. But this is what one expects from a Ritz!

But, I have stayed at several Ritz properties and what struck me the most about this one is that when I had trouble logging into the WIFI, Reception walked me through the process on the telephone. Then, while I was working online, I received a hand-written note of apology (under my door) and assured there would be no charge for the WIFI, and my parking was free. I did not even complain, and this is the trouble the Ritz took to make me feel special. Well, it worked. I would not stay anywhere else in Cleveland now... and will book a Ritz for my next trip.

Stayed November 2013, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes2

Problem with this review?Report

Ask LilBlur about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stayed 2 nights. This is an awesome hotel. Rooms are large, quiet, and beds are very comfortable. Bathroom is also large and has every amenity you could think of. Within walking distance to the Indians baseball stadium and Cavaliers basketball arena. Horseshoe Casino is a short walk through the mall area inside the city center. Hotel staff from the valet, desk clerks, and housekeeping are very professional and make you feel like a "high roller" even if you aren't. Will stay again if I get the chance.

Stayed September 2013, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?Report

Ask luckylady47 about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The Ritz-Carlton Cleveland is a a great hidden gem in Cleveland. Most people probably don't try to stay at The Ritz, thinking it is over priced. For Cleveland, this is a great hotel, fantastic location and the service meets Ritz quality. Location being near the casino, easy inside walk on even the coldest nights, several places to eat inside between hotel and casino. Lounge within the hotel could use a slight upgrade on their selection without killing the wallet, but still nice overall liquors. Didn't try the food inside the hotel.Room with a great view, prompt service when I needed something and easy check in - check out. Some may not like the fact you have to go up to check in once you get out of your car, but I prefer that to having to stand where the cold wind can get to you when people open the doors.

Stayed October 2013, traveled solo

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes1

Problem with this review?Report

Ask BPW1970 about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Spent two nights at the Ritz in Cleveland. It is attached to the Tower shopping center and very convenient for things downtown. We were there to go to the Horseshoe Casino which is located inside the center and the best part is you don't have to go outside for both places. That would really be a plus in the winter time and snow!!! The rooms are nice and some have a view of the lake. You have to go to the 6th floor to register and then another elevator to your room. We arrived at 4pm and expected to go to our room when we were told it was not ready!!! I would think by 4pm the rooms should be ready. They did put a rush on and called us on our cell at 4:36pm. Alll in all very nice and we would stay again,

Room Tip: Ask for a room with a view of the lake

See more room tips

Stayed November 2013, traveled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?Report

Ask flutterbyelady about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This is a standard Ritz-Carlton in a second market city, so the service is top notch but the building is a bit older. The hotel is located across the street from the casino, which is great for a late night visit. Additionally, you're close to the stadium and a cobblestone street filled with decent restaurants. This is definitely the best choice if traveling on business in Cleveland.

Stayed July 2013, traveled on business

Was this review helpful?Yes

Problem with this review?Report

Ask Philip E about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The only reason I didn't give it a 5 "circle" rating is because of the inconvenience of accessing the lobby on the 6th floor and having to change elevators when you want to go down from your room to the street level. But other than that, what a great place. Beautiful rooms, excellent service, and great food. Why stay anywhere else if you can afford the Ritz?

Stayed November 2013, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?Report

Ask Holly O about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed at the Cleveland Ritz-Carlton Sun.11/04/13 for our Browns/Ravens Football Game. The hotel has a fantastic valet service,check-in reception and the finest concierges level. The service was exceptional. Diane (our concierge) was most friendly and helpful. A real first class hotel.

Stayed November 2013

Value

Location

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?Report

Ask Cathie P about The Ritz-Carlton, Cleveland

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Orbitz, Hotels.com, Odigeo, Marriott, Agoda and Priceline so you can book your The Ritz-Carlton, Cleveland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:

The Ritz-Carlton Cleveland Hotel Cleveland

Cleveland Ritz Carlton

Ritz Cleveland

Ritz-Carlton Cleveland

The Ritz-Carlton, Cleveland Ohio

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton, Cleveland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.