UK Resort Exchange – Frequently Asked Questions

Do I pay an upfront fee to get an exchange?

Are there any other fees or charges?

There are no fees for Guest Certificates and Credit Cards. There are no up-front charges! Most timeshare
owners are not aware that most exchange companies charge a search fee up front.

What are the membership fees?

There are two membershipsBasic 2-years membership is free. The downside is if you have not used your deposited credits
within 2 years there is the risk of losing them if you’re not a SELECT member.SELECT membership is very flexible and is the ONLY option in the
holiday Industry to deposit your week and use anytime in the coming 5 years and you can request
additional time. This is unlike most other exchange companies who operate a use it or lose it with their
2-year policy. If you want to extend for another 12 months they will charge you usually around £50 plus
after usually 2 years.

What are the exchange fees?

Exchange fees are £78.00 per week (£50.00 with Select Option)

SELECT Membership is an exclusive membership we are proud to say it allows our member's
access to what is possibly the lowest exchange fees worldwide! Accommodation can be obtained abroad if
they wish. Members have enjoyed holidays in destinations such as the USA where a firm favorite is
Orlando, New Zealand, Spain, Canaries, Mexico, South Africa, to name but a few.

The SELECT membership is a reduced fixed exchange fee of £50 per exchange week for the duration of your
membership. Members can take unlimited exchanges as their banked weeks or credits allow them.

What are the upgrade fees? What is an Upgrade?

Members can request to upgrade for a higher demand week and also more sleeping capacity than they own.
This flexibility can be of great benefit to those members who own in low demand time and small units and
are now unable to upgrade permanently through their own resort. Other members may opt for this every now
and then when it suits their needs. The cost for this will be double the exchange fee.

Upgrade in size or exchange band the exchange fee x 2 would apply. Example

UKRE Exchange Bands

I own points; can I deposit them with UKRE?

Yes, all we ask is that you convert your points into a fixed week with your points club

Have you any restrictions on deposits?

UKRE asks their members to pay their maintenance fee. UKRE also asks that members do not bank/deposit
with another exchange company. Once a week has been deposited, members are prohibited to place this on
any rental system.

Can I get my deposited week back?

Yes, provided that your week has not been allocated to another member.

What happens if I cancel my exchange?

Members forfeit the exchange fee paid but we will credit the deposited week back into their account to be
used at later date

Do I have to wait until my week is allocated before I can get an exchange?

No. Once your week is in our bank it is our responsibility to allocate the week to another member. If
your week is not allocated, you will still be credited with an exchange and you do not incur any
loss.

Depositing your week(s)

Once a Member has deposited a week, they can request a search for a suitable exchange, and will be
contacted as soon as the suitable week becomes available. This service works more effectively when
Members deposit their week and request early. Please note that we have trading partners and early
deposits and requests can make all the difference.

How late can I deposit my week?

For normal weeks the notice period is a minimum of 6 weeks’ notice. For high demand weeks the notice
period is a minimum of 2 weeks’ notice.

How long will my week stay deposited in the bank?

Your weeks are banked up to 5 years if you are a SELECT member but you can apply to extend this.

Is my week automatically banked with you every year?

No. Members must inform UKRE either by telephone or email that they wish to deposit their week with us
annually. Confirmation of any week deposited will then be sent to UKRE members and the resort will be
notified to clear the week deposited for Exchange

How far in advance can I request an exchange?

Exchanges can be requested 12 months in advance. Many members cannot bank their week until their
maintenance fees are paid and this is the reason why we have to impose a 12-month rule

Do I have to wait until my week is allocated before I can get an exchange?

No. Once your week is in our bank it is our responsibility to allocate the week to another member. If
your week is not allocated, you will still be credited with an exchange and you do not incur any
loss.

Late Breaks are weeks that we have been unable to fulfil an exchange and we make them
available to our
members to have an extra holiday at little cost without having to use a deposited week. Member's family
and friends can also make use of these. We make no restriction on the amount of weeks’ members can use
on Late Breaks and they can also be booked in advance. The price set for Late Break (i.e. from £150) is
the total amount payable at time of booking

How secure are my details on your database?

UKRE website and its database is securely protected. Your details are kept private and not passed on to
any third party. Your details are not used for marketing purposes, etc. It is against the law for anyone
to pass on electronic information without your consent. UKRE always asks members for authorisation when
a request for their details is made. UKRE does not store credit card details and our staff are required
to enter into a Confidentiality Agreement.