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ZA Extreme Security suppress Firefox 3.0.7

Hi,
Used ZASS quite long and never had any problems. This week, I upgraded my license to ZA Extreme Security and installed it on 2 Laptops. The fist Laptop, the program worked fine. On the second one, I can not access Firefox 3.0.7 by clicking on the shortcut, when Field Force is activated. The Browser is loading for a short time (hourglass appearing and there is an entry in my Windows Task Manager) but Firefox do not open. When I right click on the Zonealarm icon to open a browser, FF is opening with a white gloving, but the Private Browse Button is not working in the tool bar (the insecure browser is disabled and the private browser option does not work when right clicking on the ZoneAlarm button).
When I deactivate Force Field, everything is working fine.
I already tried to give all Windows and Microsoft program Trusted and Internet access rights, but did not helped.

Re: ZA Extreme Security suppress Firefox 3.0.7

Hi,
yes I did, but did not worked out. Actually I tried a **bleep** lot with installing and removing and cleaning (ccleaner etc) internet explorer, firefox, Zonealarm etc. But always the same thing... unfortunately.
I very rarely use the IE, but there I got the same problem, even when Firefox is not installed.

Re: ZA Extreme Security suppress Firefox 3.0.7

Good Morning
Thanks for the hint, I didn t knew that. But when I tick the &quot;virtualization&quot;, your right, I can access the insecure Browser, but then my &quot;open Browser&quot; functions do not work. Otherwise, when it is untickt, &quot;open Browser&quot; is working.
Concerning IE: this browser behave exactly the same as Firefox: when I click on my shortcut on the desktop, it start loading (hourglass is appearing) but after some seconds, hourglass disappear and nothing happen. I can open it by &quot;open Browser&quot; but there as well, the &quot;private Browse&quot; start loading, be seems to be suppressed (looks like the same behaviour as the browser before).
When I try to open firefox several times, let s say 4 times but each time it was suppressed, I can see 4 entries in the Windows Task Manager for firefox.exe (112K Mem. Usage). So it seems that the program likes to load, but is somehow blocked.
Hope this explains better the situation.
Cheers
Geologist_M

Re: ZA Extreme Security suppress Firefox 3.0.7

Hi!thanks for the followup explanation now its clearer... this can be caused by corrupted settings in ZA, corrupted files or conflicts with installed applications.First try to clean the virtual data under the advanced settings of forcefield, if this does not fix the issue go to the next stepYou need to try to check is not an issue of third party software conflict, boot your system only with ZA and standard programs and processes. This way:1.) Click Start -&gt; Run
2.) Type MSConfig in the run box and click OK
3.) Once in MSConfig, click the Startup Tab
4.) Remove the checks from everything except ZLClient
5.) Click the Services Tab
6.) Place a check in "Hide All Microsoft Services"
7.) Now remove checks from everything other than TrueVector Internet
Monitor and ForceField IswSvc click OK.
8.) Restart your computerHow does it work?
[NOTE: You can place your computer back into a normal startup process by
going back into msconfig and choosing the Normal Startup option on the
General tab.]If you still have problems then try to reset ZAX settings while still booting only with ZA and standard OS software. This way:1.) Hold down the Ctrl and Shift keys together
2.) Right click on the ZA icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after rebootFinally check your machine for malware with MBAM and Superantispyware:http://www.malwarebytes.org/mbam.phphttp://www.superantispyware.com/download.html*** ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&amp;D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.I think I have summarised basic troubleshooting steps. The next level is a deep removal of ZAX and reintall. But may be its better you contact ZA technical support directly: www.zonealarm.com/tsform Cheers,Fax

Re: ZA Extreme Security suppress Firefox 3.0.7

Hello,
Thanks a lot for your very detailed and comprehensive troubleshooting list.
I did everything, unfortunately without success.

1. clean virtual data: I did that even before but nothing changed
2. third party software: even when I boot only with ZA and standard programs and processes, my browser is still suppressed
3. Reset: same story, no changes
4. Malware: downloaded both programs and scanned my laptop but nothing found. Seems that my computer is clean.

A year ago, I used Adaware and Spybot, but removed them when I started using ZA. So I don't think, that this might be an issue.

The only thing I wasn't able of is conducting a deep removal of ZAX. I always do the &quot;cpes_clean.exe&quot;. Is there another way do perform this to get remove the complete program?

And a other question: how about using the recommended programs together with ZA (malwarebytes and superantispayware), might that cause as well problems or rather not?

Re: ZA Extreme Security suppress Firefox 3.0.7

<BLOCKQUOTE><HR>Geologist_M wrote:
And a other question: how about using the recommended programs together with ZA (malwarebytes and superantispayware), might that cause as well problems or rather not?
<HR></BLOCKQUOTE>Hi!yes, no issue. They work only 'on demand' thus they do not conflict with ZA.For the rest, I don't know what to suggest more for your case.
<BLOCKQUOTE><HR>Geologist_M wrote:
The only thing I wasn't able of is conducting a deep removal of ZAX.Is there another way do perform this to get remove the complete program?

<HR></BLOCKQUOTE>Yes, it isdetailed below: First remove ZA from Start --&gt; Control Panel --&gt; Add/remove programs:01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, Computer
06.) Click Tools, Folder Options, View TabNOTE: If you cannot see the menu bar with the Tools menu on it, you have
to press the Alt-key on the keyboard and the menu bar should then be
visible. 07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs -
&gt; ZoneAlarm folder and delete out as many of the files listed here as
possible.14.) Close this window
15.) Click Start, Computer
16.) Double Click C:
17.) Double Click the Windows Folder
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.22.) Close this window
23.) Click Start, Computer
24.) Double Click C:
25.) Double Click the Program Files Folder26.) Double Click the Checkpoint Folder27.) Right click onZAForceField folder, click Delete, and choose Yes28.) Locate and delete the following files in the System32 folder if they are present:- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll-z llictbl.dat
- zpeng24.dll- zpeng25.dll
29.) Clear your Temp Directory per the instructions below.- Go to Start -&gt; Run
- Type %temp% and press enter
- Select all of these files and delete them30.) Clear the Prefetch folder per the instructions below.- Go to Start -&gt; Run- Type Prefetch and press enter
- Select all of these files and delete them31.) Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim32.) Use the latest Downladerfrom here:http://download.zonealarm.com/bin/fr...SPSetup_en.exe33.) Install ZAX with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.
<BLOCKQUOTE><HR>Geologist_M wrote:

Thanks once again for the support, I really appreciate it.

Cheers
<HR></BLOCKQUOTE>If you will have stiil problem then is time toaddress the ZA technical support at: www.zonealarm.com/tsform Explain the problem and what you have done so far.Post back if you have any news.Hope this helps.Cheers,Fax

I couldn't find any of these files under C:/Windows/system32, but some of them are located in C:/i386. I did everything you described but did not delete anything in the i386 folder. Unfortunately, nothing changed. What do you propose, might it be a good idea to delete the files in i386 as well and try again the installation. Or should I directly contact the helpdesk (I already did that on Wednesday, but no answer yet)?

Again a big thank you and respect for your patience and explanation skills!

Re: ZA Extreme Security suppress Firefox 3.0.7

<BLOCKQUOTE><HR>Geologist_M wrote:
What do you propose, might it be a good idea to delete the files in i386 as well and try again the installation.
M
<HR></BLOCKQUOTE>Hi!they should have no influence on ZA (probably coming from a previous installation of the OS....was XP there before?), but you can try... you never know. Cheers,Fax