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Trying to fix my moms laptop and could use some help

Hi, my mom's acer aspire laptop crashed I cannot figure it what is wrong with it. The operating system is windows 7. I can turn the computer on, but cannot run any programs during normal startup. The cursor will just spin if I try to click on anything and the whole compute will freeze up and have to be restarted via the power button. I can start up in safe mode, but most virus scanning programs fail to launch.

The wireless internet won't connect, but I can connect with an Ethernet cable. I was able to download and run malwarebytes, and found and deleted 10 viruses/suspicious files. I ran combofix, but the issues persisted. I also ran hijackthis, but didn't understand the results. And there are no prior restore points saved. Any suggestions??? Thanks!

Oh, also, my mom didn't know to select shut down from the menu, and has been shutting the computer down with the power button for over 2 years; just found that out today... and the only thing she uses the computer for is Facebook and the Sporcle quizs site, so I'm not sure if she got a virus from either of those sites.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

press Scan button

it will produce a log called Frst.txt in the same directory the tool is run from

please copy and paste log back here.

the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

================================================

Logs to include with next post:

AdwCleaner log
JRT.txt
Frst.txt
Addition.txt

Thanks

Satchfan

Edited by satchfan, 23 March 2017 - 05:46 PM.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Description: The Computer Browser service depends on the Server service which failed to start because of the following error:

The dependency service or group failed to start.

CodeIntegrity:

===================================

Date: 2017-03-23 19:31:06.850

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-23 19:10:09.988

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-23 18:22:01.226

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-23 18:16:39.128

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-23 17:24:58.741

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-22 23:41:41.142

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-22 22:49:21.535

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-22 22:30:26.642

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-22 22:23:21.018

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-22 21:59:07.267

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\iseguard64.dll because the set of per-page image hashes could not be found on the system.

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.