How important is the right support offering to a Secure FTP hosting package?

Business

Technical

1st December 2014 Ridgeon Network

What begins as a company's simple requirement to transfer large files to clients often leads to that first enquiry about a Secure FTP hosting plan with Ridgeon Network - a provider of IT services since 1998 - often the first point of contact. There are certainly many reasons to choose FTP hosting from this leading professional Internet services specialist, not least among them its own reputation for the highest standard of support and monitoring.

The company offers direct telephone and email support to all of its customers, its lack of call centres meaning that the client always speaks directly to those who actually provide their business Internet services. Support requests receive an extremely fast turnaround, which reflects Ridgeon Network's commitment to only the highest quality customer service.

Monitoring is also integral to Ridgeon Network's offering to it's Secure FTP hosting clients, which again shows the extent of its pride in its network and the services that it provides. All of its services are monitored on a 24 hours a day, 7 days a week, 365 days a year basis, which helps to make the company's support turnarounds the best around, while also ensuring impeccable availability levels.

Such monitoring means that even outside working hours, Ridgeon Network's support staff can be immediately notified of any issue, enabling its quick and efficient resolution.

Whilst many Internet businesses offer Online Storage services, Ridgeon Network deals with hundreds of clients with varying requirements and provide all service from their own infrastructure. Many competitors simply resell storage from other businesses and add an additional layer before you can get support and assistance.

It helps, therefore, that Ridgeon Network's own FTP hosting is accompanied by direct email and telephone support as standard. Talk to Ridgeon Network today about a package - including support - that will cater for your firm's most specialised needs.