Returns, Refunds and Exchanges Policy

Faulty Goods

If your goods are faulty and within warranty we will replace them with the exact or closest available product (if exact model is not available we will contact you). If your goods are no longer under warranty we may be able to repair them - this is judged on a case by case basis. Costs may be incurred for out of warranty repairs which are payable by the end user.

Change of Mind

Return of goods due to a change of mind is assessed on a case by case basis. If return is accepted please note you are liable for any costs associated with return of the item. Goods must be returned in resaleable condition (eg. all packaging intact and undamaged, no writing on boxes). If goods are not in a resaleable condition we may choose not to refund the goods or impose a 30% restocking fee.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. If return is due to a change of mind or goods not suitable you must return the item within 14 days of your purchase to be eligible for a full refund.

1. Please contact us to request a refund and we will assign you an RA number.2. Return details will be emailed to you.

Further Information

Please contact us on (02) 8599 2279

Delivery Timeframes

Goods are shipped once full payment is received, subject to stock levels. If there is any reason for your order to be delayed you will receive notification from Ausergo via the contact details you have provided us with.

Sit/Stand Desks

Within 7 days unless stated otherwise on the product page.

Gregory Chairs:

All Gregory chairs are now made to order and normally arrive within 2-3 weeks.

Other Ergonomic Chairs & Small Packages:

Sydney, Melbourne, Brisbane, Central Coast: 4-7 business days

Perth, Adelaide, Hobart & other regional areas: 5-10 business days

Related Products

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Contour RollerMouse Pro3

$379.00$399.00

FREE SHIPPING! DELIVERED WITHIN 7 DAYS AUSTRALIA-WIDE
Description
A modernised update of the Rollermouse Pro2, the RollerMouse Pro3 is a central input device that sits between the keyboard and user, eliminating the need to reach sideways for your mouse, reducing risk of overuse injury to the neck, shoulders, elbows, and wrist. RollerMouse Pr...

Contour Unimouse

$179.00

FREE SHIPPING! DELIVERED WITHIN 7 DAYS AUSTRALIA-WIDE
With the advent of sit stand desks, posture variance is the modern approach towards effective ergonomic practices in the office. The Contour Unimouse takes this approach and makes it palm-size, combining the traditional neutral wrist position benefits of the vertical mouse with posture varia...

Evoluent Vertical Mouse 4

$159.00$179.00

DELIVERED FREE WITHIN 7 DAYS AUSTRALIA-WIDE
Mouse vertically for maximum comfort and ease of use
The Evoluent Vertical Mouse is the original vertical ergonomic mouse. By eliminating forearm twisting you are able to mouse more naturally, putting less strain on your arm and wrist. The Evoluent Vertical Mouse is available in both right and left-han...

Kensington Expert Mouse Wireless Trackball

$119.95

Eliminate the most common mousing pitfalls of reaching, gripping and twisting with the Expert Mouse Wireless Trackball.
Ambidextrious design reduces wrist, hand and forearm fatigue by sharing the workload between both hands. Suitable for both left and right-hand users
FEATURES & BENEFITS
TrackballWorks™ software lets you customize all 4 bu...