Scale online service with a customer community

A continuously growing knowledge base by getting questions from your customers and identifying the best answers.

Capture & organize these into a knowledge base so your customers and agents never have to answer the same question twice.

Integrated into all your channels

Community content shouldn’t be isolated or hard to find. Our embeddable widgets deliver relevant answers from your community, anywhere on your website or in other important channels using our API.

Increase traffic with user generated content

70% of consumers start their journey in Google. Content generated by your customers ranks high in Google and has 3x click-through rates. Drive 5%-10% more traffic from consumers looking for products or finding answers to their service questions.

A true Software as a Service solution

Our platform is built as a true SaaS (Software as a Service) solution. That means it’s easily configurable with no development support needed. New features are automatically updated without hidden costs.

This means you can spend your valuable resources where they matter most while we take care of the rest.

A valuable asset to your branding & service strategies

Our branded templates make it easy to adapt our community platform to your branding guidelines.

We are your partner in growing successful communities

inSided is not just a platform. We are your partner in growing successful communities. We facilitate success through a 2-week onboarding program, access to our knowledge base and customer community, and quarterly reviews to monitor progress.

We want you to be confident and totally prepared for successfully growing your community.