The title of this one-on-one promenade show from Look Left, Look Right is deceptive. It refers to the requirement that the staff of a luxury hotel always go "above and beyond" in their dealings with guests, but it also points to the secret worlds of a grand hotel that most of us never experience, whether it's the view from one of the penthouse suites or the behind-the-scenes corridors where the staff work.

In fact, a grand hotel such as the Corinthia is very much like a theatre, with on-stage and backstage worlds, a place where the public rooms and spaces are stages set for people's personal dramas to unfold and where unseen spectacles take place behind closed doors. The beauty of Look Left, Look Right's piece is that it allows you to glimpse into all these worlds, transporting you across space and time as it revels in the unexpected reveal or sleight of hand. Like the hotel service itself, the show is an intricate conjuring trick, exquisitely done.

To tell too much would be a shame. But the company finds a neat way to explain the audience presence as you are cast as a protagonist, propelled into a series of unexpected situations and encounters. As in You Me Bum Bum Train there is a need to rise to the occasion and perform, but this is far more theatrically (and philosophically) interesting because it plays with narrative, memory and meaning as it disrupts the spectacle of daily hotel life.

As the building's history and ghosts begin to break the surface, it makes you look more keenly at everything you see and reminds you that – whether VIP guest or the lowliest staff member – we are all mere players flitting briefly across the stage.

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