Refund and Exchanges

THE original basket boutique is dedicated to quality product delivery. Each gift is made upon order receipt. Please be aware that in some cases substitutions of equal or greater value might be made. Unfortunately, we can not accept returns unless in the case of damaged or defective products. We must be contacted within 48 hours of delivery to arrange a replacement of the damaged item. We do not provide exchanges or refunds for any other reason. If you have questions about our policy, please contact our head office at +61 8 9417 4681 or info@obbgifts.com

Order Cancellation

Once an order has been shipped or delivered, we are unable to cancel the order. Please contact us immediately if you need to cancel or make changes to an order, we will make every effort to assist, however please know we ship or deliver a gift within 24 business hours of the order receipt.

THE original basket boutique is owned and operated by The OBB Global Trust ABN 81 286 995 657

Delivery Policy

THE original basket boutique will deliver gifts to a wide range of locations globally. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 1-2 business days, but occasionally may take longer, depending on time zones and local conditions. Some areas in some countries are classified as restricted delivery areas. Deliveries to these locations may take up to 5 days.

Deliveries are not guaranteed on Public Holidays, Saturday after midday or Sundays. If your delivery is urgent please contact your local franchisee direct or THE original basket boutique head office info@obbgifts.com, +61 8 9417 4681 for advice on delivery availability. In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value.