With the mission of “doing business through serving society and solving society’s problems”, Mekong Food Group is recognized as a leading food distributor in Vietnam in terms of agricultural products originated from Vietnam, such as: Seafood, rice, coffee, pepper, cashew nuts, vegetables, juices and spices in the food industry. These products are being supplied to more than 80 markets around the world.

DOING BUSINESS THROUGH SERVING SOCIETY

With the mission of “doing business through serving society and solving society’s problems”, Mekong Food Group is recognized as a leading food distributor in Vietnam in terms of agricultural products originated from Vietnam, such as: Seafood, rice, coffee, pepper, cashew nuts, vegetables, juices and spices in the food industry. These products are being supplied to more than 80 markets around the world.

Our priority in business activities is to change the perception of world consumers of Vietnam not only being the world’s leading exporter of agricultural products. In fact, our products are also of high quality with specific flavor, and not inferior to other sources in the world. In other to achieve this, we select sustainable materials throughout Vietnam, control the entire production process in factories with the most modern production technology being applied, give priority to the development of products that are good for human health and convenient for multiple uses. These products are manufactured with responsibility to the community and the environment.

Therefore, we contribute to the improvement of the lives of Vietnamese farmers, making their lives greater.

THE DIFFERENCES OF OUR GROUP

The Board of Directors has determined the mission of Mekong Food Group to solve three existing pressing problems in the agricultural sector in Vietnam:• Firstly, agricultural products in Vietnam are currently being produced and exported mainly in raw form (or simply processed), leading to low value-added level for products.

•Secondly, when agricultural products have bumper corps, their prices are ussually very low; and those have higher price when they are poor corps. This leads to many difficulties for farmers.•Thirdly, although some of Vietnam’s specialties are of higher quality and novelty than other sources in the world, they still cannot be exported to high-end markets because they still do not meet stringent standards on food safety and hygiene.

THE DIFFERENCES OF OUR PRODUCTS

We have three priorities for each product that we provide to our global customers:• Priority 1: The quality of the product must be at the highest level, and must be strictly controlled during production. We issue a guarantee letter for the quality of each product, and this letter acts as an integral part of the order. MFG shall not negotiate for low quality products, and shall not try to get orders with reducing the quality or value of the products.

• Priority 2: The ability to combine many products in one single order with competitive price, to assist partners of MFG in selling more items and diversifying their business opportunities. We are able to achieve this, since MFG has a large relationship network of manufacturing and purchasing with reputable manufacturers producing individual products throughout Vietnam.
• Priority 3: Production and delivery are always on time. MFG understands that late delivery may lead to the loss of a partner’s sales opportunity. Therefore, we especially control and meet delivery time for partners. We only accept orders when we are able to deliver on time.

THE DIFFERENCES OF OUR CUSTOMER SERVICE

All staffs of MFG shall act in the motto of: “More understanding – More professional – More responsible”• More understanding: The people at MFG, especially those in charge of sales, are responsible for each distinct export market. They have extensive knowledge and experience on the characteristics of consumption, product suitable for import markets, regulations and requirements of authorities in importing country.

• More professional: MFG salespeople can speak fluent English, and many of them can communicate fluently in two or three other common languages such as Chinese, Spanish, Japanese, Korean, etc.,. They are not only salespeople, but also the consultants, colleagues, and friends of their partners.• More responsible: Each and every person at MFG is absolutely responsible for their works, their orders, and their partners. They understand that collaborations can only last when they proactively resolve the difficulties arising in the process of partnership without delay.

CODE OF CONDUCT

• Responsible to farmers: Our suppliers must commit that they will not force farmers to sell them materials with cheap price; farmers should have income enough to take care of their children and to continue to invest in seafood supply. Thanks to that, we gradually contribute to social and public responsibility.

• Responsible to partners: We always put ourselves in partners’ shoes to understand that we must do an honest and serious business for the long time business relationship; to make sure that our partners will work with professional and responsible service provider to have products they need with most reasonable price.

• Responsible with consumers: The priority of doing business is to have benefits by making life better. We keep on trying our best for consumers to have nice and warm meal by making sure that they will receive fresh and high quality products good for their health.