"A mishandled package is unacceptable and does not reflect the careful efforts of the thousands of professional, dedicated employees in our workforce. We were disappointed to see the actions of the clerk in the video and apologize for any inconvenience. The Postal Service is investigating the matter and will follow up to reaffirm existing guidelines governing how to correctly handle mail and packages.”

At Fort Worth's Box & Ship, a local favorite for families that live on Camp Bowie Blvd, the video was met with a slight chuckle and a warning.

"A good rule of thumb that we teach all of our employees is always have a hand on the package," said owner Rajan Dorasami. "Mostly, it just looks like bad customer service."

Reddish said the clerks were also rude, and that ongoing issues at the branch reflect poorly on other postal workers who do good work.