Jobs in Abuja for Reservations Agents at Hilton Hotels and Resort

Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and timeshare properties comprising more than 690,000 rooms in 93 countries and territories. Hilton Hotels and Resort is recruiting to fill the position below:

Job Title: Reservations Agent (Contract)

Location: Abuja

Job Description

A Reservations Agent with Hilton Hotels and Resorts will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Reservations Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Ensure delivery in quality in processing guest requests and bookings.

Identify new contacts and pass sales leads on to the relevant sales team. , develop sales leads, and respond to sales opportunities in order to maximise revenue

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Previous experience in the Reservations function within the hotel/leisure sector

Proven sales experience within the hotel/leisure sector

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.