Frequently Asked Questions

Are catalogues available?

Yes, the cost is $50 to collect from either the Sydney of Melbourne office or $65 posted (Australia
wide) or $100 (overseas).

Can I phone bid on a lot?

Requests for phone bidding must be in writing, via email if possible, giving lot number/s, name,
address and phone number. You will be notified by email if your request has been approved. Be
aware we accept no responsibility if we are unable to contact you at the time or the line drops out.

There will be no phone bidding on lots with an estimate of less than $5000.

Can I leave some absentee bids with you?

Can I have someone else bid for me in the room?

A person bidding on behalf of someone else must supply a signed letter of authority from that
person authorising him/her to bid on their behalf. The letter of authority must contain the full name
and address details of both the bidder and the person they are bidding on behalf.

How do I register for live bidding?

All live bidding is now through Invaluable.com.See here for more information. An additional fee of 5% on the hammer price
will be added to the invoice for live bidding.

Are there additional charges?

Yes, there is a buyer’s premium of 17.5% plus a GST (Goods and Services Tax) of 10% on the buyer’s
premium giving the total of 19.25% which is added to the hammer price.

Payments made by credit card are subject to an additional service charge.

Do I need to register for each auction I want to bid in?

No, once you have been approved to bid you need only to login using your username and password.

I have forgotten my username or password.

Contact the Sydney office info@noble.com.au or call 02 9223 4578 for further assistance.

I need to change my bid, how do I do this?

Contact the Sydney office info@noble.com.au or call 02 9223 4578 for further assistance.

I am having problems submitting my bids online / or live bidding.

Contact the Sydney office info@noble.com.au or call 02 9223 4578 for further assistance.

I have registered to bid but have not received approval yet.

Check that you have ticked the ‘yes I wish to place bids online’ box and completed the ‘references’
field on your registration. If these have not been done then the application remains ‘pending’.

References are checked and this can take a few days especially for overseas references. Those who
have given no references and who live in Australia will be contacted by phone.

How many lots are sold per hour?

Lots are sold at the rate of 180 to 200 lots per hour, but it varies depending on the speed of the
bidders.

Where and when can I collect my lots?

Purchases may be collected in person from the Sydney office once the auction has ended.

Can I collect and pay for my lots when I finish bidding? (room bidders)

We prefer lots to be collected and paid for after the auction has finished. However, if you need to
collect and pay for your purchases during the auction you will need to wait until after the session has
finished and the auction details have been given to the office. Allow approx 30-45 minutes after the
session has ended.

When will I receive my invoice?

Invoices will be emailed, or mailed if no email address has been given, within 2-3 days after the
auction has ended once the results have been verified and postage calculated and added. Invoices
are emailed in numeric order.

What type of payment do you accept?

Payment for lots may be made in cash, personal or bank cheque, direct deposit and credit card.
However, we add a service fee to credit cards payments (Visa, Mastercard and American
Express).

Instructions on the methods of payment will be included on your invoice.

Can you post my lots to me?

Yes, you will be emailed an invoice with postage added and payment details. Lots will be mailed
once payment has been received and cleared through our bank account.