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How Workers Benefit from Personal Unified Communications

Written by Chandler Harris, Content Marketing Manager | July 17, 2015

When it comes to unified communications (UC), the idea is that all communications functions in an organization are unified to work seamlessly together on one common platform. However, this promise is now only being delivered due to recent advances in mobility.

“The new workplace is highly mobile and dictates that users have the ability to collaborate in real time from any location using any tool they wish,” the white paper states.

According to ZK Research, communications platforms must evolve into truly unified, personal solutions to meet the needs of the changing mobile workplace.

The benefits of such a UC system to the worker are many, including:

Simplified collaboration: mobile workers need the ability to reach anyone or access any information at any time. Yet many communications systems currently use multiple systems to have a single collaboration session—or sacrifice functionality for a common platform.

Yet with a single personal UC experience, workers can create the same collaboration view for team members who are outside the company phone system through WebRTC plug-ins.

Faster time to information

Many legacy UC systems have an inordinate amount of human latency. Users are less efficient because information is stored in multiple systems. Yet with a integrated, personal UC system, all of a worker’s contacts, data, applications and other information are in a single location.

Greater utilization of collaboration tools

When a UC system combines pervasive access with a consistent user experience, workers are more likely to use communications applications wherever and whenever.

Optimized for generational differences

As more millennials enter the workforce, and are expected to comprise nearly half the workforce by 2020, preferences for communications are shifting. More often than not, these younger workers are preferring to use video conferencing, chat and third-party applications. A personal UC system allows workers to use these tools, as well as more traditional tools.