Has this happened to you? - Potential Trait Reroll token bug

We've gotten a few reports of a potential bug with trait reroll tokens - If you have opted to keep your trait after using the tokens, and you try to reroll that same trait again (in hope of better options), you get the same two options as the ones in your first reroll.

We have not been able to reproduce this issue consistently, so I wanted to ask you guys to tell me if you've experienced the same issues or if it has been working as intended for you.

So basically, this thread applies only to players who:Have used Trait Reroll tokens at least twice on the same hero and the same trait.

If you have screenshots, please share them as well.

Edit: Just to keep this straight to the point, I'd like to emphasize that this thread is for players to describe what happened when they rerolled. It's not a discussion of the issue, the feature or of what should be done.

Comments

This happened to me @Fluxxx and I submitted a ticket yesterday. I hope I get those tokens backs, was none too happy wasting all those hero and reroll tokens after getting the same traits come up over and over....

I sent in a ticket (no response yet) but I had this happen to me with my bruiser. I received options of DS and Ruthless on my first roll. I choose to keep the original trait and rerolled the same trait right away. I ended up getting offered the same replacement traits as I had just rolled prior (DS and Ruthless) in the same order.

> @andy75 said:
> It happened to me on Morgan. Rerolled vigilant and was offered strong and bullet dodge. Kept my original trait and immediately rerolled for strong and bullet dodge again.

Same scenario as @andy75 but additionally I tried again awhile later and rolled two different traits. Can’t remember what the other was, but one was punish which I kept. Thinking maybe it rolls the same unless you log out and come back? Ticket submitted early yesterday also.

Happened to me with Negan. I re-rolled Iron Skin and had the options of Follow Through and Bullet Dodge. Both of which I declined (since I REALLY wanted Punish) which ended up costing me both re-roll and Negan tokens. I re-rolled Iron Skin AGAIN thinking it would give me the Punish option but instead I got the same 2 choices as previously!!!!!! Sadly I've no pictures or video to prove it....

Sooo, how many are loosing their tokens altogether, if they keep their same traits?!I can’t tell you how much this bothers me,....I’ll get deleted anyway.How about instead of taking away from us,... give us incentives for how much we’ve spent already or for how long we have been playing this game because we used to like it so much!

Ok it's not easy for me to say this but it seems that, if on your second re-roll you got the same traits, it is likely due to bad chance.There wasn't a very large number of tickets submitted (if it was a bug we usually get many times more) and most of them were false cases (did not reflect in the analytics), plus there are many more cases of this NOT happening. We also tried to reproduce the issue repeatedly on all our devices (one test shown below), and it also seemed to work as intended there (the majority of the time we got different traits, a few times we got the same ones).

I know this answer disappoints some of you, and I honestly hoped that it was a bug. However, we'll keep monitoring the issue so that we can be 100% sure, and if it we find that it is a bug, we will compensate those affected. For now though, I can only ask that you guys record your screens when rerolling traits multiple times like this, so that if it happens we can properly verify it against analytics.

Note: If I remember my probability correctly: If there are 6 possible traits, the odds that a roll matches the previous roll in the same order is 1 in 30. (1/6 x 1x5 = 1/30).

Right method, but wrong numbers I think (maybe this post can summon @DLich) .

Let's say you're rerolling one of Morgan's traits. There are 12 possible bruiser traits, and Morgan has 4 of them. So if you reroll, you're going to get one of the 8 he doesn't have. The chance to get any individual trait (assuming the chances are equal) is 1/8 or 12.5%.

Like I said, your method was right... the chances of getting the exact same two traits as you did a second ago with a reroll are 1/8 * 1/7 (since you're choosing from a pool of 7 traits for the second option because you can't get the same option twice) and the math works out to: 1/8 * 1/7 = 1/56 or 1.79%

Ok... I did math on the internet... someone tell me I'm wrong.

Everyone’s got two wolves inside them. One is anger, envy, pride. The other…truth, kindness. Every day they tear each other apart. But it’s not the better wolf that wins. It’s the one you feed.

Well I just tested just because I can and I noticed I got a trait that was from a previous reroll. Like DS and vigilant twice and dodge. So if I reroll it again will BD appear with one new trait? We shall see. Come one man. Give us half our reroll token back too. That seems right.

Note: If I remember my probability correctly: If there are 6 possible traits, the odds that a roll matches the previous roll in the same order is 1 in 30. (1/6 x 1x5 = 1/30).

Right method, but wrong numbers I think (maybe this post can summon @DLich) .

Let's say you're rerolling one of Morgan's traits. There are 12 possible bruiser traits, and Morgan has 4 of them. So if you reroll, you're going to get one of the 8 he doesn't have. The chance to get any individual trait (assuming the chances are equal) is 1/8 or 12.5%.

Like I said, your method was right... the chances of getting the exact same two traits as you did a second ago with a reroll are 1/8 * 1/7 (since you're choosing from a pool of 7 traits for the second option because you can't get the same option twice) and the math works out to: 1/8 * 1/7 = 1/56 or 1.79%

Ok... I did math on the internet... someone tell me I'm wrong.

Thanks for updating the formula with the right number of traits. (I was too lazy to figure up the total number of bruiser traits. Just took a guess.)

Ok it's not easy for me to say this but it seems that, if on your second re-roll you got the same traits, it is likely due to bad chance.

While I understand that from a programming perspective, from a gamer's perspective... it isn't really "random" if you get the same things twice.Granted, it may not be your intent but it still does not seem like a roll of the dice.

>opted to keep your trait after using
>the tokens, and you try to reroll
>that same trait again

I trait rerolled on Morgan 3 times on the same trait—the Vigilant slot

The first time I got a choice between Follow Through (left) and Power Strike (right). I kept the new trait on right side and got Power Strike (I wasn’t aware you get tokens back if you kept the original trait initially).

The second two times again Follow Through appeared on the left— all 3 times I got Follow Through on the left side. Strong was on the right side for these two.

I figured this was a bug after the second roll so contacted help in game. They said it was just bad luck and would not happen again—so I rerolled the 3rd time and it happened again.