Extended Hours

These are pre-booked only; and we cannot provide for walk in or emergency service during these sessions. Please be aware that nurse and phlebotomy support services are not available during these times.

If you require urgent medical attention when the surgery is closed please ring 111

Out Of Hours

Whatever time of day, if a condition is life-threatening please dial 999.

In other situations, when the surgery is closed, for health problems and advice, patients are advised to contact NHS Services on 111. (This is a free call even from mobiles as long as you have 1p credit). The service is provided by South East Coast ambulance Service and Care UK).

NHS East Surrey CCG is responsible for commissioning the Out-Of-Hours (OOH) medical service.

The 111 service provides telephone advice. However, if following the initial telephone assessment it is necessary for you to see a Doctor or nurse face to face then an appointment will be arranged with the Integrated Care Ltd OOH service (IC24). This is only for urgent problems which will not wait until the surgery is next open.

Casualties

There is an Accident & Emergency Department at the East Surrey Hospital, Redhill. This is a district general hospital and can be contacted on 01737 768511

There is also another a walk-in centre (urgent treatment centre) at the Crawley Hospital which can be contacted on 01293 600300 ext 4141.

Safe Haven

If you’re experiencing a mental health crisis or know someone who is and you need support,

Safe Haven is for you. Mental health professionals are available to talk, listen and help you

When We Are Closed

The surgery closes at 6.30pm Monday to Friday and re-opens at 8.30am each morning.

Please do not phone out-of-hours for routine matters.

If you require urgent medical attention when the surgery is closed please ring 111

Out Of Hours

Whatever time of day, if a condition is life-threatening please dial 999.

In other situations, when the surgery is closed, for minor health problems and advice, patients are advised to contact NHS Services on 111. (This is a free call even from mobiles as long as you have 1p credit.)

NHS East Surrey CCG is responsible for commissioning the out-of-hours medical service.

The service is provided by South East Coast ambulance Service and Harmoni. They can be contacted on 111 (free call). Alternatively, on telephoning 08448151990 out of hours, you will hear a message asking you to redial 111, or will be connected to 111 if you continue to hold (but you will be charged as per your contract).

The 111 service provides telephone advice and, if necessary, a doctor or nurse consultation, for urgent problems which will not wait until the surgery is next open.

If, after triage through their system, it is decided you need a doctor, you may be offered an appointment at the Out-of-Hours centre. This service is provided by Integrated Care Ltd OOH service (IC24). Where possible we would urge you to attend, as you will receive a faster, more efficient service. If you are unable to attend the deputising service, and a visit to your home is deemed medically necessary, one of the deputising service doctors will visit (Medical need basis). (Please note, all calls to the deputising service are recorded for the purpose of quality control.)

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now Web AppWhether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best.The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey.If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

Self-careSelf-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.

PharmaciesPharmacists can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

Urgent Care Centre and Minor Injury UnitsFor minor illness or injury (cuts, sprains or rashes) and if it can't wait until your GP surgery is open, there are other options to A&E. You can visit a minor injuries unit or urgent care centre.

Urgent care centres (UCCs) and Urgent Treatment Centres (UTC):

Crawley Urgent Treatment Centre

Crawley Hospital, West Green Drive, Crawley, West Sussex, RH11 7DH

Tel: 01293 600300 ext 4141 or 4142

Open:

24 hours, seven days a week

Treats:

All ages

Services:

Most injuries or illnesses that are urgent but not life threatening, including:

sprains and strains

broken bones

minor burns and scalds

minor head and eye injuries

bites and stings.

Croydon Urgent Care Centre

Croydon Urgent Care Centre, 530 London Road, Croydon CR7 7YE

Tel: 020 8401 3013

Open:

24 hours, seven days a week

Treats:

All ages

Services:

Most injuries or illnesses that are urgent but not life threatening.

Minor injuries units (MIUs):

Caterham Dene MIU

Church Road, Caterham, Surrey CR3 5RA

Tel: 01883 837500

Open:

9am to 8pm, seven days a week

Treats:

Adults only - 18 and over

Services:

Cuts and grazes

Sprains and strains

Broken bones (fractures)

Bites and stings

Infected wounds

Eye problems, such as infections or scratches

Sports injuries

Minor burns and scalds

Notes

There is a Minor Injury Unit X-ray facility at Caterham Dene Hospital, Monday to Friday from 9.00 to 17.00 and from 10.00 to 17.00 Saturday, Sunday and bank holidays.

When it's less urgent than 999, call NHS 111.NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.

Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.