New Patients

Your First Visit

Typically your first visit is a comprehensive examination. If you have an urgent dental issue, we will address this at your first appointment, then schedule a follow-up appointment for your comprehensive examination.

At your examination appointment, you will spend a full hour with our professional dental team.At the beginning of the appointment, we will discuss things that are important to you. If you feel you have some priorities regarding your dental health and your smile, we will take the time to understand the areas that concern you. Once we feel as though we understand what’s important to you, we will conduct an examination. We will check your teeth, gums, lips, cheeks, tongue, salivary glands, jaw muscles, and jaw joints. A thorough oral cancer screening will be completed.

We will update your x-rays if necessary. We take only the minimum number of x-rays necessary to provide a complete examination. We use digital x-rays, which require only about 10% of the radiation from traditional x-rays, and we use a lead apron with a thyroid collar. We will also take a series of photographs of your teeth.

Note: If you have recent x-rays from a previous dentist (less than 6 months old), please let us know and we will have them forwarded to us.

Once the examination is complete, we will give you a tour of your mouth using your photographs and digital x-rays. By the end of the appointment, you will know everything there is to know about your mouth! If there are areas of concern, we will review different options to address them. There will be plenty of time for questions as well.

The only objective at this time is to get to know you and to ensure you have a thorough understanding of your oral health including your dental hygiene needs.If there are areas of concern you wish to address we’ll discuss your options, determine the next step, and find a convenient appointment time for you to return for treatment.

And that’s it! A painless and informative appointment, with enough time to ask questions and get to know each other and understand what your dental needs include.

We complete each appointment with a warm towel as your comfort is our priority.

There are some forms you will need to fill out for your first visit. If it is convenient for you, see our Patient Forms page, where you can view and print the documents. If you want to save some time at your appointment, you can complete the forms and bring them to your first visit.

At your first appointment, please provide:

Your Personal Health number (Formerly the MSP Care Card)

A list of medications you are presently taking.

If you have medical or dental insurance, please bring your insurance card or number and a breakdown of your benefits.

This will save time and allow us to help you process any claims or pre-determinations. We offer this service as a courtesy to you and your family.

Forms

Please select one of the forms below. These forms can be printed at home and filled out to bring with you to the dental office.

I hope you and your families have all been healthy, safe, and keeping well.

There has been a significant amount of information disseminated since the Global Coronovirus outbreak. We want you to know that we place the utmost importance on the health of our patients and employees and with that, it is incumbent that we provide you with accurate information on the steps inherent in the re-opening of our Dental Offices.

The BC Health Attorney and The College of Dental Surgeons, recently announced of the easing of restrictions and the policy recommendations for the re-opening of Dental Offices in B.C during Phase 2 of Covid -19.

We are so thankful for the leadership we have received from Dr. Bonnie Henry and Adrian Dix along with our Dental Associations.

I should note that Infection Control has ALWAYS been our top priority in patient care and the delivery of Dentistry. Our sterilization protocols have always been extensive, across the board. We opened the office two weeks ago in order to take care of all of our emergency patients.

We want your experience to remain comfortable and relaxed while we continue to do our job keeping you safe and providing exceptional care.

Please be aware that with enhanced protocol, we have implemented the following changes/precautions:

– Enhanced telephone screening

– Employee screening for COVID-19 symptoms

– Arrival communications/protocol – You will call the office when you arrive and we will invite you into the office and into your prepared treatment room.

– Every patient will be pre-screened for COVID-19 symptoms in advance, along with screening upon day-of appointment arrival

– We have expanded disinfection and sanitization protocols throughout the office including reception areas, bathrooms, and of course, treatment rooms to uphold and go above CDSBC Standards and Guidelines.

I want to thank you in advance for your patience and understanding as we will be asking you several questions regarding your current health while following all social distancing and sanitation requirements. Once again, our priority is to protect your health.

In closing, we have sincerely missed all of our patients and are very excited to see you soon!