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Shipping & Returns

Sydney region suburbs, Australia: FREE shipping for orders over $35 (unlimited weight) to most street addresses within the Sydney region that includes over 660 suburbs from the city and Bondi Beach coastline up to Palm Beach, over to Berowra, Richmond, Emu Plains, Campbelltown and down to Heathcote, Port Hacking and Cronulla (or flat rate $8.95 shipping for orders below $35). Shipping to PO Boxes, Parcel Lockers and Poste Restante is charged at $12.95 per 5kg due to the Australia Post prohibition against all other shipping carriers from delivering to these addresses. Click here to check if your suburb and postcode appear on our list of over 660 Sydney suburbs in our FREE shipping area. Order before 10am (Sydney time) for same-day delivery or receive next business day.

Rest of Australia: $10* flat rate for orders over $35 (unlimited weight) to most street addresses within Australia (or flat rate $12.95* shipping for orders below $35). Shipping to PO Boxes, Parcel Lockers and Poste Restante is charged at $12.95 per 5kg due to the Australia Post prohibition against all other shipping carriers from delivering to these addresses. Shipping to remote areas is $10* flat rate for orders over $195 (unlimited weight) or $12.95 per 5kg for orders below $195 to any address. Click here to check product exclusions and maximum shipping quantity limits that apply to these areas.

Worldwide: Yes we are able to ship to New Zealand, Hong Kong, Japan and Singapore. Click here to review our competitive fast express air mail and cheaper sea mail rates based on parcel weight and destination country. Click here to check product exclusions and maximum shipping limits that apply to international orders. Click here to review additional payment requirements for international customers.

Payments

We do not add extra fees or surcharges for any payment type you choose to use.

Australian customers can choose to pay with most credit cards, non-PIN debit cards, charge cards, PayPal (direct login at checkout), PayPal (manual Send Money after checkout) or electronically with a bank transfer/EFT payment (manual transfer after checkout). We also welcome a deposit of cash or either a bank, personal or company cheque directly into our bank account over-the-counter at any convenient local St George Bank branch in Australia.

International customers can choose to pay only using a telegraphic transfer (bank wire) at this time.

About Pukka Herbs:
Pukka Herbs was founded in 2001 by us Sebastian Pole, an Ayurvedic and Traditional Chinese Medicine practitioner, and Tim Westwell - business development. They started with a few thousand pounds and a mutual passion for promoting well-being and providing 100% organic Ayurvedic herbal remedies and teas.

A unique range of organic herbal remedies and award winning teas based on the ancient wisdom of Ayurveda – ‘the art of living wisely.’ Pukka Herbs created these tea blends to make the wonders of this wisdom easily accessible to everyone.

Pukka Herbs are passionate about creating great tasting herbal teas using the finest organic herbs from sustainable sources and are:* committed to conservation and community support
* a Carbon Neutral company
* invest in renewable and sustainable energy projects as well as reforestation programmes
* all aspects of the business carbon emissions from Field to Shelf are off-set by donations to Climate Care. Climate Care makes donations to energy saving projects
* maintain policies such as limiting the flying in of materials and use shipping as much as possible
* support Plantlife International - involved in protecting wild medicinal species
* purely vegetarian.

Pukka Herbal teas:
* created by only using the best part of premium grade herbs to give you a delicious herbal infusion - never compromised on quality
* all ingredients are 100% natural and organic
* naturally caffeine-free
* NO artificial flavours or sweeteners
* recycled paper and vegetable inks are used when possible.

All herbs can be traced back to the fields from where they were grown. Pukka Herbs source herbs directly from the independent farming co-operatives they help set up in India and Sri Lanka to ensure farmers are paid a fair wage (currently pay 50-200% above market rates for raw materials), and to ensure minimal impact on the environment and maximum benefit for the growers. Pukka Herbs works directly with over 500 families growing Ayurvedic herbs organically and plant over 1,000,000 plants and trees per year.

Pukka's herbal teas truly are pukka!

We hope you enjoy them!

(Pukka is a Hindi word meaning ‘authentic’, ‘genuine’ or more colloquially ‘top quality’. It comes from the Sanskrit ‘pakwa’ and this sentiment of offering the best quality organic Ayurvedic herbs and service is what we at Pukka Herbs are all about.)

Great Taste Awards, Guild of Fine Food, UK
For the past five years Pukka Herbs have entered the prestigious Great Taste Awards in association with the Guild of Fine Food. It’s a real privilege to win such a significant accolade year after year and a testament to Sebastian’s excellent blending skills.

Each year almost 4,500 foods are blind-tasted by up to three seperate teams of experts before the awards are made. The awards have been running for 14 years and are a recognised mark of excellence.

Taste of the West 2010, UK
Silver Awards: Revitalise, Relax, Love, Detox, Three Mint and Three Ginger.

The Pukka tea range also received the award for ‘Best Food Product of the Year’ at this year’s Helsam show in Denmark!

Body-mind types:
In Ayurveda we are said to have body-mind types. These are known as dosha and consist of vata, pitta and kapha. Each dosha has certain attributes and describes our individual characteristics, inherited traits, our likes and dislikes and our tendencies. Generally we are a combination of doshas but one will usually dominate. If a dosha becomes out of balance, which can happen for a number of reasons, it can effect how we behave and even our health.

Typical characteristics of each dosha type:Vata types tend to be visionary, imaginative and full of creative energy but when they are out of balance they can be forgetful, spaced out, anxious and uptight. Typical vata problems are erractic digestion, bloating, anxiety or joint disorders.

Pitta types are confident, passionate leaders, organised and perfectionists, but excess pitta can make them fiery, snappy and irritable. Pitta people have a tendency to suffer from skin irritations, overheating, heartburn and ulcers.

Kapha types tend to be loyal, kind-hearted, calm and full of love, but a kapha overload can make them lethargic, lacking in energy and a little overindulgent. Kapha types are prone to congestion, excess weight and sluggish digestion.

It’s important to try and keep our doshas in balance in order to stay in top form. It’s not always easy with the hectic lives we lead, but if we can learn what our body needs and adjust our lifestyle accordingly, it’s a big step closer to staying healthy and happy!