Douglas Jackson Customer Strategy, Customer Experience, Customer Insight, Contact Centre & Customer Service recruitment experts. We specialise in placing Executive and Managerial level positions, as well as skilled Analysts. We hope that with our blog you learn more about us and we learn more about you, we welcome any thoughts, ideas and comments so we can continually improve our recruitment services and offerings.

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading →

One of the great things about the Customer Contact industry is that there are a good number of conferences and award ceremonies to help share best practice, learn from subject matter experts and celebrate the achievements made and last week, … Continue reading →

This week, some of TeamDJ have been at the Call Centre & Customer Management Expo. This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes … Continue reading →