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Yes we do sell at our warehouse at 1 Ironbark Road in Morisset but Please Call beforehand to check if we are there.... Just to make sure to avoid disappointment. Open from Monday to Friday. Call 02 4973 3751

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When unable to submit this form or experiencing difficulties please call us on 02 4973 3751 or contact us via e-mail at: alex@thechillifactory.com. Just send us your name and contact number and we will get in touch with you to help you.

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Customer Feedback

great products and fast service your double trouble is great happy to recommend you to everybody I know

William Rollinson - 07 Jun 2018

Thank you for my order.

I opened it upon arrival, sampled it, went back for more.

I consumed two litres of water, then back for more. In a word, YUMMY. THANK YOU.

James - 08 Jul 2019

Hi Connie and Alex

Always there is a sale after I order !!!! :) I wanted to say it's incredible the service I get from you over the years. I order.. And it arrives and I get to kill my friends and family with your chili products.

I get around 80% strike on the seeds I order from you after watching your guides. It would be higher because your guides are great... I am just not a good gardener :)

Currently I am using your rubs in the beef jerky I make.. Let me tell you... some beef jerky veterans can't figure out my secret ingredients. I'm curing for 2 days with celery salt, beetroot powder and the Jamaican Salt. Makes for an amazing jerky after drying. I hope one day you will make a reaper based rub.

Short story is, it's rare to get the quality and service I do from your company. Please do not change anything. I keep telling as many people as I can to visit your website when they ask me how I make the things I make.

Kind Regards, = James

Hahaha! Classic good on ya! You are their Best friend forever hey?! Just so you know that is actually really well done! A lot of customers do not read or do all wrong! Even with instructions and then they try to blame our seeds.... ;=))

Yeah those rubs Marcel my brother did a damn good job in regards to the flavour yummy so strong you only need a bit.... We like our quality Thanks James really honest good feedback

The Chilli Factory

marianne - 03 Apr 2020

A few days ago I slow roasted chicken breasts wrapped together in a foil parcel (in an oven proof baking dish) with Firey Frillneck Hiss sauce, and a splash of red wine vinegar. It turned out great, and the 1 left over piece was good cold & sliced in a sandwich the next day. Consequently I have ordered some more sauce today, and I can't wait to try the hot mango version. I cook for 6 or 7 people with varied diets every evening, and I am happy to discover a new variation to my chicken recipes.

Thank you for the great service wish there more companys in Aus with service as good. Ordered 7th pm delivered 10th early am

Gary - 23 Mar 2018

Where do I start.... i've been buying their products for well over a decade maybe 2 even!

Clean too if old fashioned fun to be had consuming their products.

I enjoyed scorpion strike but found it pretty tame for my taste.

The reaper hits the spot mixed in falafels, I called them fireball falafels.

South Americans can't handle the after burn.. lol I lived on then for months

Got A dozen shared knowing a friend said he could handle them..he couldn't, but his virus went away....

highly recommended in your falafel mix for that oh so warm feeling..

lol

Darien - 07 Sep 2017

Hi Chilli Factory!

Another winner from you guys, overnight delivery to Melbourne, everything very securely packed and a lovely handwritten note from Connie as always!

Look forward to seeing how I go with the seeds, will be following your instructions closely.

Thanks!

Craig - 06 Dec 2017

Hi Team,

Tried the Fiery Frillneck Hiss and loved it! It is the perfect smokey chilli sauce.

2 years ago I received a gift pack of seeds with my order (I chose the Aji Pineapple Chilli; I like the unique chills).

I have kept them refrigerated for two years and just had 26 of 27 seeds germinate.

I can't rate your products highly enough and recommend them to everyone.

Thanks team. Keep up the good work!

Kyle - 23 Jun 2017

The Reaper paste is the best!!! It has that kick for hot lovers that just want more, the taste is actually not bad.

You will feel it if you have large doses of it. You will be dragon, you will be the rocket and you will even believe when you urinate you could melt a hole in the very ice depths of Antarctica.

Cannot get enough of this paste if you are looking for hot goodness and wish to go higher i would recommend to start with this first.

Stuart - 18 Jun 2018

Just wanted to say a big THANK YOU!

Not only do you do the best sauces and spices in Australia, but your delivery time is unreal!

I ordered yesterday and it was here this afternoon in country Victoria!

Seriously the best!

Thanks again!

Mark - 07 Jun 2018

I am a longtime customer and superfan of thechillifactory.

My current favourite is the Vindaloo Curry mix which I have used to make some nice spicy beef jerky.

Until TCF brings out a range of jerky seasonings this one will do me just fine - thanks Marcel and team, you guys are the best!!

Peter - 26 Aug 2017

Hi Guys

I reckon you have the fastest delivery times in OZ! I live in mid west regional WA, my order shipped on the 23rd and I received it on the 25th...right across the other side of OZ!!

Keep up the great service and your chilli's are the best!!

Paul - 14 Jul 2017

Hi Connie.

Just letting you know the products arrived this morning, I have to say that is almost the quickest thing we’ve ever had delivered to our office. Incredible, I wish our suppliers of I.T. products would learn a thing or two!

Thank you guys once again!

Jacob - 11 Aug 2017

Must say very fast service with delivery ordered my first lot of seeds Wednesday night received them Friday morning 10/10 for service.

Gary - 17 Dec 2019

service is amazing less than 24hrs from order to delivery

Matt Langan - 17 Apr 2019

Jesus H Christ just tried that Jolokia Paste Aka Devils Delirium for the first time , one flat teaspoon does a whole family curry , super hot & super delicious love it , not for the faint hearted cheers guys

David Murray - 15 Apr 2019

Tried your Chilli products at the Royal Easter show and bought the Reaper paste. I made Roulette BBQ chicken wings for my wife and I. One wing had the Reaper sauce the rest had a 8/10 sauce. She lost I got the Hot one,or did she win! She got some on her last wing,smiled and nodded at me.

Tony Inggs - 01 Aug 2017

Once again on the ball guys. Chilli ordered Sunday night and product in my hands Tuesday Morning 10 am. Go to love it. Thank you guys

Alan Burns - 24 Dec 2017

Hi,

Brought some Numbat Nibble at Lobethal last night. It is amazing stuff. Tried the other chilli sauces.

Will definately keep buying your products.

Thanks.

John Fiddes - 23 Feb 2019

we have had such fun with your scorpion sauce. My grandson was burning. thanks