Mike Green

started a topic
over 1 year ago

Computers So Slow since 9.6 update

Good Morning,

I am hoping someone maybe able to help, since upgrading to business premium 9.6 our internet speeds have massively decreased. If I disable viper on a machine internet is fine. I have disabled the edge service, url blocker and email protection and all this does help but the only way to really fix the issue is to disable the AV on the machine, Which goes without saying we cannot do. I have logged a call but have had to response at all even though I marked the call as high priority. Has any one else had this issue? have you resolved it? can I roll back to a previous version of the software?

David Infinger

said
over 1 year ago

**Moving to the business forums**

Robert Kaulbach

said
over 1 year ago

Hello Mike,

I apologize for any issues this has caused. We will be corresponding through your support ticket to get this resolved in a timely manner.