Motorists’ Rights

As the owner of a motor vehicle in need of repair, YOU have the right to choose the shop
where you wish to have those repairs made. This is the law!

Do I Need More Than One Estimate?

No. Select a repair facility you are comfortable with and have them write your estimate.

Notify Your Insurance Carrier

If the repairs are needed are the result of an accident, prior to authorizing the repairs, notify your insurance agent or carrier. Your insurance carrier may require an adjuster to inspect your vehicle and the damage. This can be accomplished at the insurance claim center or at the repair shop you have chosen. This notification is required by most insurance policies.

Is the Work Guaranteed?

Most shops guarantee their repairs to some degree. Prior to authorizing the repairs, ask to see a copy of the shop’s guarantee, and have any information you do not understand clarified.

Qualified Repair Centers

If collision, glass or airbag repairs are needed, verify your shop of choice is registered with our Board. Check our e-Licensing system at www.collisionboard.ohio.gov. Also, look for certificates of technical training. Memberships in professional associations, such as the Better Business Bureau, can indicate the shop is current with the latest repair techniques and they are serious about maintaining a positive reputation.

Know Your Shop

Make certain the shop you chose has a reliable and professional reputation. Ask for references. Look at the appearance of the facility. Look at the cleanliness, organization, equipment, employees, and their demeanors. Chances are if you are satisfied with your first impressions, you will be satisfied with their work.

Inspect the Repairs

Before driving away from the shop, examine the repairs that you can see. Take a test drive to check the mechanical repairs. Look at the appearance of your vehicle. Have they presented the vehicle to you clean? Make sure everything operates properly. If you are not satisfied with the repairs, mention your concerns immediately.

Village Auto Body in Richfield is excellent. They take great pride in their work and it shows. My car looks better then it did before my accident. I would definitely recommend them. Thank you Village Auto Body. I couldn't be happier.

Chris H, Cleveland, Yelp, 4/24/2017

ok rick the owner .is most awesome,,i had hail damage over 4000.00 dollars he went way above the call of duty ,very helpful great job on my truck,,thanks rick. marty

Marty B, Broadview Heights, Yelp, 4/13/2017

Top notch!!! I am out of town stranded with car trouble and Rick didn't hesitate to help me out! So kind and impeccable service. Those of you who live in this area are blessed to have this company so close to you. So thankful for everything he and his mechanic did and for all his kindness!!!

Tricia H, Fort Thomas KY, Yelp, 4/23/2016

Hands down one of the best auto body shops around. The owner and employees are great people. Quality of the work is top notch and nothing is ever overlooked. I have been taking my cars there for 8+ years and have nothing but good things to say about Rick and his shop.

Tim Rood, Google, 02/2017

This place is super professional and helpful. I feel like they're also reasonably priced. The office is like stepping back to 1920! It's one of the nicest Auto offices I've ever been inside.

Liza Studebaker, Google, 2015

Recently I had a wreck and I had to pick a shop to repair my car. I'm glad I pick Village Auto Body. I had seen their local advertising that always looked professional so I decided to call. From the first moment I spoke to Rick felt confident I would receive good service and I did.