Customer Testimonials

Read some of the nice comments from our Silver Springs, Olney, Rockville and Bethesda, Maryland area customers.

“Great service. I’m on their “Admiral” membership program, which includes scheduled checkups, discounts and priority for service calls.”

Ryan Heitz, August 2017

“Your plumber did a fantastic job. Not only did he fix the problem by restoring the flow of the kitchen sink faucet; he also found some leaking connections in the pipes below the sink and made necessary repairs. Very happy with the service you provided.”

Bob Zeskind, July 2017

“Taylor is terrific – reasonable, courteous, professional, and reassuring. We’ll request him for a service call every time.”

David Zierler, February, 2017

“Knowledgeable tech checked out my two AC systems and gave me a detailed report. Shipley keeps their appointments on time, techs are polite and neat.”

David Chait, May 2016

“The plumber came on time (almost too early) and took care of my issue plus additional issues I thought of at the time of the service. A few weeks after the service and everything is working properly.”

Miguel A. Valle, May 2016

“Absolutely wonderful, great service and knowledgeable. It was hundreds of dollars cheaper than another bid we received and it was quality work.”

Lindsey Lanham, May 2016

“It was my first experience using Shipley Plumbing & Heating, and I would highly recommend them to friends , family and neighbors.
From the initial call to the call a half hour before the techs arrival to the workmanship was a fantastic experience……VERY HAPPY !!!!
I will be calling Shipley in the future for all of my Plumbing & Heating needs.”

Jeff Holland, April 2016

“Bryan was quiet, extremely competent, polite, kind, and wonderfully efficient. I appreciate his excellent work and happily recommend him to all. Thank you, Bryan.”

Darcy Lane, March 2016

“Dear Mr. Shipley,
Yesterday, December 28, 2015, your technician came to our home and installed a new primary sump pump and basepump backup system. He arrived earlier than expected, which was wonderful, as we had recently experienced a flooded basement due to our failed sump pump, and were very worried about a recurrence. He was friendly, courteous, and very professional and explained all of the options available to us. He answered all of our questions, many of which related to other plumbing issues not connected to the basement situation. He made clear he would gladly answer any other questions that occurred to us. He worked surprisingly quickly, given the amount of work to be done. When I was asked to come down to the basement to inspect the work, I was amazed at how clean, tight, and professional it looked. I know that one does not often think of plumbing as beautiful, but his was BEAUTIFUL work, if ever I’ve seen it! It was truly pristine! He went on to explain all that he had done, pointing to the various components for reference purposes.
We would like to thank him for his excellent work and professionalism, and for the time he took explaining things to us, offering advice, and answering questions. He is a credit to your entire organization.
My husband and I would like to extend our best wishes to him and all of you for a very happy and blessed New Year!”

Diane, December 2015

“A/C stopped working yesterday. Called Shipley this morning and they had someone there in just over an hour. He did the work quickly and had the house cooled off in no time. Very happy with the service.”

Perry Breckenridge, July 2015

“We had to call for an emergency plumbing situation- Bryan showed up to our door exactly on time, in uniform, and presented his certification right away. He quickly realized our sump pump had died- within 30-40 minutes he had a brand new one installed. He also gave us his recommendations on how we can do some other improvements around he house to lessen the likelyhood of leaks in the basement. Also, my husband and I felt the price was very reasonable. I would highly recommend using Shipley! Oh and did I mention that Bryan had to drive from southern Maryland to our house in Derwood at 9PM? He still took his time with us and never rushed the job. We hope to see Bryan again… just not too soon.”

Sharon Poker, May 2015

“Bryan was wonderful, very professional, courteous and an excellent plumber. He went out of his way to show us every repair he made, and to save us expense. He unclogged (not snaking) two of our drains at no charge, as an add-on to our multi-task job. We’ll request Bryan next time we use Shipley!”

Eboo Collette, March 2015

“Bryan, our “Plumber,” just left our house and with the memories fresh in my mind I wanted to jot down my impressions. Our need for a plumber was serious. Yesterday, Christmas night, just before we were about to leave for dinner at a friend’s house, my wife went down to the Utility Room in our Basement. As she walked down the stairs an immediate sense of fear hit her. Our Basement was beginning to flood with water. Turns out our Hot Water Heater just broke. For the next several hours, after turning off the main water switch to the house, we did everything possible to clear the water using a Wet/Dry Vac.

With the water under control, our job was now to find a good plumber who would come out first thing in the morning. My wife called her cousin in Baltimore who owns a plumbing business (Bruce Solomon Plumbing). Bruce highly recommended Shipley Plumbing.

His recommendation was spot on. Shipley Plumbing sent Bryan to our home. He arrived on time, was clean cut, very courteous and professional, sympathetic to the problems we faced and highly competent. After examining the Hot Water Heater and several other projects we had for him, and agreeing on costs, he got down to work. He and a colleague by the name of Hector worked their tails off for the next six or seven hours to accomplish the numerous tasks. We had more work done than we initially thought but when you find a reliable tradesman, you have him do what is necessary.

Bryan and Hector methodically went through each and every project. Along the way they kept us informed of what was happening and when water service would be restored to the house. When everything was finished, Bryan walked us through the work which had been done and answered any questions we might have. They also cleaned up the area they worked leaving it cleaner than it was when they started. This is a mark of a dedicated tradesman and a company that really cares about making a good impression and meeting the needs of their customers. These attributes are not what you typically find. Based on this and other instances in which Bryan/Hector and Shipley performed, I gave them Five Stars. I’m a tough cookie and have high standards. Shipley Plumbing met those standards with a smile on. If you need a great plumber (just hopefully not one on a holiday weekend and in an emergency) choose Shipley Plumbing. If you need a good plumber in Baltimore call cousin Bruce Solomon Plumbing. They have the same skilled tradesman and a equally fine commitment to customer service.”

Rick Popowitz, January 2015

“Ah, the joys of the internet. Shipley is a local business that is truly concerned with being “community friendly”. I am convinced that if the Boss is concerned, the employees will be concerned. The men that came to my house were personable, informative, willing to talk to me about my concerns, and not talk “down” to me. Although I have worked in the building trades, I am NOT a plumber. They came when they said they would, worked steadily thru the morning, and finished in a timely manner. They even cleaned up MY mess from the demolition to prepare for their visit.
Yes, I would like to pay less for any service , but here I feel I got value for my money.”

James L., September 2014

“1) Shipley really stands behind quality of their work. Building needed a gas pilot replacement on a very old furnace with hard to find parts. The first replacement part failed within one week. The owner himself got involved and ensured timely turnaround and a second service call was completed to our satisfaction. No charge for second visit.

2) Originally hired a major company with initials CM to do air conditioning maintenance. UV light failure diagnosis resulted in recommendation to replace the entire UV light system for $1600. Called Shipley and a technician came out who really knows diagnostics: analysis — a fixture fuse box failure. Shipley ordered the part, did installation — a fraction of the cost. These guys are not about up-selling but providing quality service for a reasonable price. They are technically very competent in their respective areas of specialization — so the HVAC chap probably is not going to be dealing with a drain clearance issue (my only disappointment). That is hardly a downside when the technicians are rock solid.

3) Called Shipley to ask about doing a special vent job for a long feed to a dryer. The firm was honest about its capabilities here and offered to refer me to another firm that specialized in these difficult installations. In summary, Shipley has a great deal of integrity, does excellent work and stands behind its services. I just hope that the firm does not become too busy — resulting in service delays.”

Marc Hersh, August 2014

“You never want to have to replace your sewer line, but if you have to hire Shipley. Ron Shipley and Milton made a very stressful situation much easier. They were very focused on fixing the problem with the least intrusion at the best cost. Can’t say that for other companies I called. When we ran into glitches in the process, they found the solution. Can’t say enough about them. I’m very happy with my new sewer line. Never thought I would say that!”

Alisa Harrison, July 2014

“Our recent service call from Shipley went well at the right price. We received top notch professional plumbing work on a problem best left to the pros! We would highly recommend Shipley for your next plumbing job at your house!”

Russ McGuire, July 2014

“We have had a great experience and will do future work with them. Easy to contact, get a price check and the work started right away. Explained everything very well and kept the area clean and finished. Easy to ask more questions, get exactly what we want and a good service plan.”

Cristin Gilley, July 2014

“My husband and I have been Shipley customers for the past two decades. We appreciate their plumbers trying to look out for our pocketbook and will continue to use Shipley Plumbing and Heating for years to come.”

Rita Rich, July 2014

“We have been customers of Shipley for years and have had nothing but positive experiences with them. Shipley Plumbing proves that you get what you pay for and we will continue to rely on them for our plumbing and HVAC needs”

John Vassar, May 2014

“We were very happy and satisfied with the service we received. Everyone from the receptionist to the crew who came to the house to put in a new gas line for a fireplace were friendly and capable at Shipley Plumbing & Heating, Inc. Prior to getting the work done we had questions which Mr. Shipley, personally, answered to our satisfaction. They are very reasonably priced. We like to deal with local family businesses therefore, we recommend them highly. ”

Arshad Rizvi, March 2014

“Shipley recently installed a humidifier for us. As always, their service was fantastic. The guys were prompt and clean. I call Shipley for all my plumbing, heating, and cooling needs. Thank you!”

Kristen Matzke, 11/15/13

“We’ve had a under-floor radiant heat system in part of the house for about six years, and it’s never worked very well. During that cold weather we had a couple of weeks ago, I started looking for someone new to service it. Shipley was the first to answer my call – I actually got to speak to Ron Shipley myself. After answering several of my questions about how the system works – something that’s been hard to get from any other service company – Ron said he would send someone out. It was just a couple of days later that Billy and Sergey arrived. Although it cost a little bit more than I have paid in the past, the system seems to work well for the first time. It heated up quickly and evenly, and the pump isn’t running constantly. Billy said they would think about how to integrate a self-bleeding system, which should help as well. Love them.”

Ginny Hillhouse, 11/12/13

“We have a standing agreement with Shipley after having inconsistent (up and down) service from other local plumbers. We have been very satisfied. For our most recent call, they were able to fit us in just a few hours after the call. All the representatives have been professional and thorough. When Billy arrives, though, I know we’ll get amazing service.”

Andrea Chamblee, 11/12/13

“We have been using Shipley for years and the service is always prompt, polite and it always fixes the problem. Kudos to Ron!”

Mark Aron in Chevy Chase, MD, 3/12/13

Hello Ron,

I had numerous problems with my heating system installed just a few years ago by another local company. Shipley has been my plumbing company for more than 15 years and when I asked them to look at my heating problems, Shipley did a thorough analysis to identify and address the issues. They installed new energy efficient equipment that has been great. Ron, Michael, Spanky and Billy worked long hours to be sure I had heat and hot water. They went above and beyond what I expected. Everything is working smoothly at my house and I have Shipley to thank. I can’t say enough about Shipley service and how the company stands behind their work.

Eleanor

Mr. Shipley,

I want to express my appreciation for the quick response and outstanding technical service I received last week when I was faced with a plumbing problem – a stopped up toilet. I was desperate to get this fixed ASAP. I’m sure every call you receive is considered an “emergency” but my very pregnant granddaughter was visiting and an operational toilet was essential. Calls to other plumbing companies either went unanswered, had telephone answering messages requesting customers leave their name, number etc., or would not be able to respond for several days.

Desperate, I googled and – bingo “Shipley Plumbing” appeared. The website was easy to navigate and provided useful contact information. A pleasant, real live person answered the phone…and adjusted work schedules in order to provide service that morning – which actually happened!

I want to acknowledge the outstanding service provided by Milton, the plumbing technician. He was pleasant, punctual, and professional. Not only did Milton fix the problem, he thoroughly cleaned the work area – and provided a mini tutorial on how to avoid this problem in the future. Milton is an excellent representative for your company.

Based on my experience, Shipley is a well managed company committed to outstanding customer service – you definitely “were there for me”!

Rae Jones

Ron,

Just wanted to say thanks for going the extra-mile in helping us out w/ our AC last Friday on such short notice… and your guy pulled it off swimmingly.

You’ve won a new AC [and plumbing] customer!

Again, thanks for the 1st-RATE service!

Ted Milone

Ron, I want to compliment your team for their efficient and professional work at my house last Thursday. Milton did a great job and never stopped moving, the backhoe operator was an artist, and your office provided good supervision.

Thanks to all of you. If you’d like me to provide a recommendation, please let me know.

William A. Brenner, FAIA

Mr. Ron,

Yesterday morning was my first service call with Shipley Plumbing…last night, I was one satisfied customer, and my many thanks go out to your technician, Milton Guerrero.

Mr. Guerrero was a true professional. He listened to my concerns, walked all 4 floors of my house looking at my plumbing, laughed with me at my lack of knowledge of some things….explained how other things work, and really made me feel like he cared about the status of the issues in my house. He pointed out the problems that I didn’t know about; he priced up all of the solutions; he helped prioritize a couple of things that could wait and others that couldn’t. He pointed out a couple simple maintenance issues that shouldn’t wait (like draining the sediment out of the water heater) – explained why they were necessary – and then volunteered to do them at no additional charge. In the process, he explained your monthly service plan, gently pointed out the advantages, and got me a brochure to review the service plan while he worked. I am proud to announce that I am now a member of the service plan club!

At no time did I feel pressured, but I felt encouraged by his explanations of how things work and why certain things needed doing. Milton was considerate of keeping the work areas clean, he double checked everything was working on before he left, and he made me feel like I was an important customer to him. He didn’t even get lunch; he just kept working and never stopped!

I work in the Finance section of a construction company – Siemens Industry. I know first-hand that customers are always quick to point out the short-comings of a service call or of a technician; it is rare that they take the time to tell you what went right…..I expressed my feelings to Tony on the telephone this morning, and he suggested that I contact you directly.

Please convey my thanks to Mr. Guerrero again – he is welcome at my house any time!

Thank you for listening,

Cheryl Kay Jacobson

Schedule Howard or Montgomery County, MD area plumbing, heating or air conditioning service today. We’re your local friendly, courteous, professional experts.

You and your home deserve Ship Shape service from dedicated Maryland plumbers, drain cleaning and home heating and air conditioner repair techs, Get It Done Today – 301-683-7080.