commercial & industrial energy faq'S

Q: Who is Spark Energy?A: For more than a decade, Spark Energy has proven its commitment to its customers by offering dependable retail electricity and natural gas services at competitive market rates with personalized in-house customer support. Achieving success through organic growth, Spark Energy understands how to earn your business and keep it. As a result of energy deregulation, Spark Energy has built a national footprint across 17 states, serving hundreds of thousands of customers.

Q: What am I currently paying?A: On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare our price against to figure out potential savings. price per kWh = total energy charges ÷ total kWh used for the month

Q: How does billing work?A: Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges. Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans. All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

Q: Does Spark own generation or is it a utility?A: Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a top notch customer experience.

Q: How do I enroll?A: You can click here, or call us at 1-800-795-8639.

Q: What if I have problems with my electricity or natural gas delivery?A: Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to service all customers equally.

Q: When will my switch occur?A: Each utility is different, but a switch typically takes effect in one to two billing cycles.

Q: I’m currently under contract. Can I switch?A: If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

Q: Why do some of Spark Energy’s plans include ETF’s?A: ETF’s, or early termination fees, allow Spark Energy to pre-buy electricity or natural gas for your business so we can offer you a lower rate. In return for this lower rate, we ask for a commitment from your business to stay with us for the term of your contract. The ETF helps us recover the loss that we would sustain in the event of an early contract termination. Naturally, we work hard to keep ETF’s as low as possible.