Salesforce have announced that Google and themselves will share data between Salesforce Marketing Cloud and Google Analytics. This will allow Salesforce customers (the marketers) to access insights from both platforms to help them create meaningful marketing campaigns. In light of GDPR, this could worry some users, however Salesforce assure customers that the data will be from reporting results and metadata.

Google Next is an annual event held by google which brings everyone in the tech industry together in one room to talk all things google! The big message in terms of CRM was that enterprises are looking for ways to automate workflows, increase productivity whilst gaining improved insights into their business activities. The articles talks through Google Voice and how voice features such as Siri and voice recognition has become a big advancement in CRM...

This week we have uploaded a few short training demos for Microsoft Dynamics 365 users, to help them get the best from their CRM system. We have found that more and more people are wanting to know how to do the basics in Microsoft Dynamics 365, therefore we thought we’d make it easier for those who have an interest in their CRM. We have created videos such as how to build personal views and dashboards in Microsoft Dynamics 365. Check out our new training playlist on our YouTube channel here: https://www.youtube.com/playlist?list=PLvIZQo7IZ6qDjuNoBIK0hrG8R2ViQAESM