Archive for month: December, 2018

Join Our Advice Line Team and Provide Support to Deaf people Nationally!

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language users to obtain accessible advice over video. The service will also provide accessible advice via text chat and email.

Role:

To provide an Information & Advice service to Deaf BSL users in the UK via the deafPLUS Advice Line via video call.

To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.

To monitor and review advice resource (internal advice base and external sources of advice) on an ongoing basis, suggesting and making improvements as necessary and advising on the potential for further Advice Line development areas.

About You – if you have:

Ability to communicate with deaf people, either a BSL user or have Level 6 BSL skills or equivalent.

Good communication, presentational and motivational skills, in person and written form.

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language (BSL) users to get accessible advice. Its a national service, based in Birmingham. We are looking for a fantastic advice manager who will ensure we deliver quality advice and support via our video advice service, while also leading the development of the service.

To provide an Information & Advice service to deaf BSL users in the UK via the deafPLUS Advice Line over Skype and Facetime.

To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.

To develop and sustain the necessary technical aspects of the helpline service to ensure sustained delivery.

To line-manage the Advice Line advisors – to be based in Birmingham, Scotland and Northern Ireland.

If you have

A least two years relevant management experience

Vocational qualifications in providing casework support

BSL to Level 6

Understanding of social welfare advice including casework. This can be paid or unpaid work and need not have been gained in a specialist post.

This is an exciting time to join deafPLUS. Our Digital Content Manager will join out new advice team in Birmingham to lead the way on the development of a new online advice hub for Deaf people, covering welfare, citizens rights, consumer protection and general advice. Researching and filling the new digital advice hub with accessible, relevant content and keeping it updated for our Deaf audience is the core duty of this new role.

Main Tasks:

To research, identify and respond to the welfare and citizens / consumer rights advice needs of deaf people in each part of the UK, taking into account differences in England, Scotland, Wales and Northern Ireland.

To build and maintain an accessible, accurate, online digital advice resource which reflects the needs of deaf people throughout the UK. By accessible, content should be provided in both British Sign Language video and plain English and jargon-free.

To Manage the budget for the digital hub and national advice line service.

To script, film and edit BSL advice videos for online.

To source design elements and photos, editing for on line use as necessary.

To ensure the accuracy, quality and timely updating of BSL advice videos on the digital advice hub.

To tailor advice so it is accessible to external clients using the search tools and menu options available within the deafPLUS digital advice hub design, and that advice resources are tagged and organised appropriately to ensure people can quickly and intuitively find the resources they need with the fewest possible clicks.

To ensure that the online advice resource retains its functionality and design integrity, with any flaws or technical issues dealt with as quickly as possible.

To line-manage the deafPLUS Advice Line Manager.

To act as a member of the Senior Management Team, delivering leadership to the wider organisation.

To work with the National Centre and local managers team to ensure the corporate website is kept up to date in relation to services, reflects deafPLUS fundraising and marketing requirements and continues to develop, overseeing occasional refreshes to the site when agreed with CEO.

This exciting role at the Bromley centre is to support the Centre Manager in maintaining
our ’front of house’ open door services. Meeting and greeting clients and being the first
point of contact for clients and visitors alike.

The role will require a flexible approach to your hours to enable centre cover is
maximised, particularly in the Centre Managers absence.

The Bromley centre has a well established volunteer team, who organise groups and
talks, these – in addition to hiring of or facilities to 3rd Parties. The booking of these
facilities will largely be the responsibility of the job holder

deafPLUS locations

Latest News

deafPLUS is a registered medium-sized charity and company limited by guarantee working to encourage integration and equality between D/deaf and hearing people in all areas of life. We provide a range of services from Advocacy to Employment, equipment to information and advice across 7 centres around the UK. We are seeking an individual with great […]

Get in touch

If you have any questions about deafPLUS, or would like to talk to someone about what we do, we have a team of experts who can help.