Reduce costs and errors through IT process automation

TrueSight Orchestration (formerly BMC Atrium Orchestrator) coordinates workflows across applications, platforms, and tools to automate critical IT processes. Lower the cost of server, network, and database audits by up to 25%, reduce MTTR for common service problems up to 35%, and cut manual work by 90%.

Automate IT processes to accelerate service delivery while lowering cost

4 ways TrueSight Orchestration gives you a competitive edge

Stop chasing routine events—automate resolution

High volumes of system, network, and application events can bog down your operations team with recurring problems. TrueSight Orchestration automates the resolution of recurring events that have standard remediation processes. TrueSight Orchestration works with TrueSight Operations Management and other event management solutions to take IT Operations from incident response to automated, proactive problem management.

Use the machine learning capabilities in TrueSight Operations to identify automation candidates

Get a holistic view into the health and security of your IT infrastructure including security events

Validate an event or fault, create an incident and change ticket, automatically execute remediation, and close out change record

Accelerate MTTR (mean-time-to-resolution) while reducing human error and support costs

Deliver IT services faster, without manual touch

Organizations are modernizing their service desk operations with mobile access and newer web interfaces. However, each call to the service desk requires human interaction, even for routine, repeatable tasks. TrueSight Orchestration works with Helix Remedy Service Management and other service desks to automate fulfillment of self-service requests.

Shift from costly Level 1 and Level 2 support to self-service automated fulfillment, such as for account unlock, password reset, access to systems and applications, and employee onboarding

Integrate with leading service management software for process approval and compliance

Save money and time by automating manual service desk processes

Improve quality of service and customer satisfaction with consistent results