Make a claim

If you need to make a claim for your business then you’re in safe hands. Whether it’s a quick settlement or helping to build a robust defence, we’re committed to achieving the outcome that’s right for you.

What does your claim relate to?

Cyber and data

We’re here for you when you need us most.

How to make a claim

If you need to make a claim, please email us at [email protected] with the following information:

If you bought your policy through a broker, then you should also contact them directly.

What happens next

Your dedicated claims handler will contact you as soon as possible to let you know if they need any more information from you and to discuss next steps.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

Your own loss (including personal accident, buildings and contents)

We’re here for you when you need us most.

We know incidents happen day and night. If immediate action is needed to limit damage to property or health, we offer an emergency assistance team. We also have field-based teams for large or more complex claims.

How to make a claim

If you need to make a claim, please call our main phone lines 01206 773 899 if you bought your policy through a broker or 0800 247 1902 if you bought directly from Hiscox. In the case of an emergency, these phone lines are managed after office hours to enable you to liaise with a professional who can assist you in your time of need. Alternatively you can email us at [email protected].

If you would prefer to email us, please include the following information:

Your full name

Address and post code

Circumstances of the claim

Contact phone number

Your policy number (if available)

In the case of a property emergency, you can contact our emergency assistance team on 0800 042 0332 if you bought your policy through a broker or 0800 042 0323 if you bought from Hiscox directly. These lines are open 24 hours a day, seven days a week.

If you need advice on your legal expenses cover, please call 0117 934 2681. These lines are open 24 hours a day, seven days a week.

If you bought your policy through a broker, then you should also contact them directly.

What else can you do

Make sure you report any stolen items to the police.

If you need to take action to prevent further damage or loss, then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).

What happens next

Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.

Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

Claims against you (including professional indemnity, public liability, employers’ liability, and management liability policies)

Let us know as soon as possible if you have a problem which may give rise to a claim against your business. The earlier you tell us about circumstances that may lead to a claim, the better we can help you to limit or even prevent it.

How to notify us of a claim made against you

To notify us of a claim, please email us at [email protected] and include as much of the following information as possible:

Your full name

Name of your business

Email address and phone number for us to contact you

Your policy number

Name of the person making a claim against you and their contact details if you have them

Description of the incident

Whether the person making a claim against you has appointed a solicitor

What else can you do

Talk to us about a potential claim as soon as you can. Don’t wait for a formal letter from a solicitor or court proceedings to be issued.

Don’t admit liability. You shouldn’t accept an issue has arisen due to something you did or didn’t do.

Don’t enter negotiations or make settlement offers before speaking to us. Get our written approval for any correspondence or settlement offers.

What happens next

Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.

Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.