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Help and Support

FAQs

These are Aviva’s FAQs - just type your question below and we’ll get you the answer. If you can’t find what you’re looking for, you can always call us. You’ll find our contact details further down the page.

Products

QuestionCategory

You asked: How do I renew my policy?

Where we offer you renewal, your renewal documents will be sent to you (or made available on MyAviva) at least 21 days before your renewal date, please ensure that the information on your renewal documents is complete and accurate

Automatic renewal customers

If you're happy with the details you don't need to do anything - your premium will be automatically collected from you account or debit/credit card (unless you have cancelled the continuous payment authority or we are unable to offer renewal using the same payment method)

Non-automatic renewal customers

If you do not need to make any changes to your policy then it's quick and easy to renew online using MyAviva or by clicking Just Renew

Had a problem?

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Short term car insurance

For a new quote:

For queries regarding your existing policy:

Are you an existing short term car insurance customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Make a claim:

Had a problem?

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Had a problem?

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Had a problem?

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Postal correspondence address

Manage your plan:

Notify us about a death:

We understand that bereavement is a very difficult time. We try to make the process of informing Aviva as simple as possible. We have a dedicated UK-based team who you can call to notify us of your loss:

New customers:

How to apply - Talk to your adviser

You should discuss your retirement options and take advice from a Financial Adviser, who can help you decide if income drawdown from Aviva is right for you. If you and your adviser agree that income drawdown is the right type of retirement income option for you, your adviser will be able to take you through the application process.

Had a problem?:

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Life insurance

Mortgage life insurance

Please input your policy number to help us find the correct contact details.

* Lines are open Monday to Friday 8:00am - 8:00pm. Saturday 8:30am - 5:00pm and Sunday 10:00am - 4:00pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

Had a problem?

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Had a problem?

* The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection, telephone calls may be recorded and/or monitored.

20% discount for existing customers

*Terms apply: Available when buying direct on MyAviva, aviva.co.uk and by phone (except for health and protection products where discount is only available on MyAviva and by phone) and have an existing Aviva branded product. For health insurance products only one discount per product and only in year one, also only available for customers who have not had (or been a member of) a health insurance product with us in the last 12 months and agree that the cover will remain in place for one year. For life insurance policies minimum premium applies. Discount not applicable to existing car and van customers buying a car or van policy. Discount doesn't apply to optional covers, single trip travel insurance, Health Essentials, Over 50s life insurance (Guaranteed Lifelong Protection), pet insurance or Aviva Stocks & Shares ISA, Pension or Investment Accounts. Discount might change at any time.