Verizon Wireless Complaint

Upgrade/Insurance

In November my phone quit working. Verizon rep told me there was nothing they could do since I did not have insurance and pushed the insurance saying anything would be covered on the new phone and I would receive a free phone. I got the insurance. Sunday I dropped my new phone in a puddle and contacted Verizon. Rep immediately gave me the number of the insurance co and said I would receive a new phone. When I contacted insurance co, there will be a $167.97 charge! I called Verizon back to see if I could early upgrade (2 months early) since I was w/o a phone and insurance was not giving a new phone. After 30 min on the phone, after choosing my new phone, and another 45 minutes on hold to "verify" I could upgrade, I was told it was too early. So sorry you have no phone, perhaps you can find a new phone lying around and then upgrade in April! This after being a customer since 1998! I am broadcasting everywhere I can, FB, Twitter, forums, BBB, etc this lack of customer service and fraudulent representation of the insurance.

COMPLAINTS RESOLVED

It's free and easy to put MeasuredUp to work for you

Some of the businesses using MeasuredUp

"Just a few minutes after submitting this complaint, I was contacted by the company. He mentioned this site!! It worked! My husband is so ecstatic, he did not believe it would help. THANK YOU THANK YOU THANK YOU"