These days with social media in the mix customer complaints seems to be a difficult subject for many.
Would be interesting to know if anyone got any good customer complaints success stories._________________http://www.digital-stationery.co.uk

In this day and age, I think any business that is in the public eye and doesn't take customer complaints seriously, is taking big risks. Sites like Tripadvisor in the travel sector in which I work are a classic example of how, if you handle a complaint badly, it'll be there for all to see.

I had a pretty unsavoury experience when going on holiday last year. To cut a long story short, we reached our self-catering accommodation in Cornwall at about half past midnight, having alerted reception in advance that we would be a late arrival. This was not a problem, we were told, and the restaurant staff would be on hand to give us the key to the accommodation. If they were to leave before our arrival, they would call us to advise where the key had been placed.

Anyway... we arrived. Hadn't been called, so guessed there would still be staff milling around (it was a place we'd been to before, so we knew where to head). Staff had packed up, gone home and forgotten to call. We were unable to get into our accommodation and about 1am - with young family - and effectively homeless for the night! Eventually we managed to find somewhere at around 3am - not a good start to our holiday, especially after such a long drive. The management were horrified, understably, and we were suitably recompensed. They really were very embarrassed and the tune to which they re-imbursed was fitting, really, so I see no reason to 'name and shame'. But had they handled it differently, of course I would have made a point of posting it on the likes of TA.

Yeah, we had a really awful stay at an airport hotel so I wrote about it on one of my own sites. The manager was very quick off the mark to give us a full refund and an apology. I was very satisfied with that. A nice bit of damage limitation on the hotel manager's part.

As for our own customer service, hmm, that leaves a lot to be desired. I do my best for good members but when people show up to complain that the whole place isn't run to suit them, I'm afraid they don't get a lot of sympathy from me. _________________http://britishexpat.com

I don't believe that in a success business there's no any receive complaints because I believe that a complaints means you have a good customers who really let you know what might wrong with your product/services and that's how a business will grow and be stronger.

These days with social media in the mix customer complaints seems to be a difficult subject for many.
Would be interesting to know if anyone got any good customer complaints success stories.

Business success stories is the most good to read about!
Business success won't be achieve not even facing problems, it always go in a business. But some may be abusive through posting complaints in social media, it affect and a minus factor for a business.

If you are worried about these types of smear campaigns, try using google alerts.

It's a free service that emails you every time someone posts an article / blog/ etc with your name, website, phone number, etc.

It takes some time to sort through the false alarms, but serves as a great early warning system.

And to end on a positive note- we have also found that customers have also recommended our software on their own. One client posted a great review to a website for similar professionals and we have gotten multiple leads from it already.

Note- it was a genuine post and she has great name recognition in the space so it was much more valuable than a paid/fake/poorly written post.