In the month of August, I began to disclose my affiliate links on youtube, just received 13 clicks, but okay, I know that competition is not easy, since then clicks were increasing and I am getting 200-300 clicks, not is very true, but compared to the month of August is almost 20x, I know that in a few months I may be getting 10,000 click. I decided to create my site, after several days inserting themes and improving the look, could sell two themes for a client here in Brazil. The problem, the clicks and sales were not counted in my affiliate account, I opened a support ticket on Envato many hours ago, no response. After I spend several weeks with my site, I am completely unwilling to continue. I no longer believe in ThemeForest as a good affiliate program. Yes, you will say, I get X per month, ok, I believe you, but my question is: Do you sell only X?

As FinalDestiny told you, if a particular user has visited Themeforest from another referral link before, then if he registers, through one of your links, you will not get any commission. The commission will go to the “owner” of the first link the user has visited Themeforest from. The reason for this is, that the information is kept in the browser cookies.

If you are not getting any clicks, then you need to double-check your links.

But do not expect to get a “sale” from each click. For example, I get between 1000 and 2000 clicks per month and I get 15-25 referrals

As FinalDestiny told you, if a particular user has visited Themeforest from another referral link before, then if he registers, through one of your links, you will not get any commission. The commission will go to the “owner” of the first link the user has visited Themeforest from. The reason for this is, that the information is kept in the browser cookies.

If you are not getting any clicks, then you need to double-check your links.

But do not expect to get a “sale” from each click. For example, I get between 1000 and 2000 clicks per month and I get 15-25 referrals

hi, thank you. Yes, my links are 100% ok, I check each link carefully if my links were wrong and could have other clicks?

sevenspark said
I assume ThemeForest also tracks referrals by IP and not just cookies, otherwise anyone could clear their cookies and game the system.
The policy is that if they’ve already visited the site, you won’t get a referral commission.

sevenspark said
I assume ThemeForest also tracks referrals by IP and not just cookies, otherwise anyone could clear their cookies and game the system.
The policy is that if they’ve already visited the site, you won’t get a referral commission.

Hello, thank you, and why, the clicks were not counted?

Again, only new visitors are counted. Users who have previously visited the marketplace don’t count toward referrals.

I can assure you that the referral system works, I make a good number of referrals each month:

If you aren’t getting referrals, you likely aren’t targeting the right audience, so refining your targeting should be your main objective.

sevenspark said
I assume ThemeForest also tracks referrals by IP and not just cookies, otherwise anyone could clear their cookies and game the system.
The policy is that if they’ve already visited the site, you won’t get a referral commission.

Hello, thank you, and why, the clicks were not counted?

Again, only new visitors are counted. Users who have previously visited the marketplace don’t count toward referrals.

I can assure you that the referral system works, I make a good number of referrals each month:

If you aren’t getting referrals, you likely aren’t targeting the right audience, so refining your targeting should be your main objective.