Note The combination of Microsoft Dynamics CRM Online, Office 365, and Power BI is now available at $65/user/month for new customers and $45/user/month for existing Office 365 customers. During checkout, from the Optional add-ons menu, select Power BI for Office 365. To apply the discount, type the Promo Code salesproductivity5.

*Pricing based on the Enterprise Edition, from publicly available information. Microsoft Dynamics CRM Online includes several functionality areas for which Salesforce.com customers pay extra, thus the difference in editions for comparison.

**Promotional prices are listed per user/per month in US dollars; actual pricing may vary by geography. Other fees may apply for add-on services, such as additional storage, testing, and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity. See Terms and conditions for full offer details.

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What is CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

What is CRM, and what can it do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.