Streamline your community management workflow by setting up teams, roles, and
permissions. Easily
understand how your brand is perceived others and report on your customer care
efficiency to build a
loyal, engaged community around your business.

Social media collaboration

Improve the organization
and efficiency of your team by defining clear roles and
responsibilities.
Stay on top of your teams' activity by overseeing their work using feeds and
labels.
Get automatic
notifications on the most important community performance indicators and respond
immediately.

Assign team roles and responsibilities

Oversee the work of your teams and agencies

Get notifications and assign tasks

Assign team roles and responsibilities

Easily assign roles and responsibilities to set your team up for
success.
Streamline
your processes and clearly define tasks so everyone on
your team is aligned on
expectations.

Oversee the work of your teams and agencies

Keep an eye on all your team work with feeds you can filter by label,
competition,
assignment, post grade, and more.

Get notifications and assign tasks

Never miss a comment, or post from your community with automatic
notifications. Assign
posts for approval to reduce errors, save time, and work more efficiently.

Social media customer service

Provide on-point customer care across platforms in a single convenient spot.
Analyze your direct
messages and monitor your customer service activities with up-to-date
reports to keep a high
standard of customer communication.

Interact with your cross-channel community

View and manage your messages

Report on your customer care performance

Interact with your cross-channel community

Address questions and comments your customers posted across channels in
one convenient
interface. Save time and respond promptly without having to switch
between platforms.

View and manage your messages

Monitor all your incoming and outgoing direct messages. Streamline your
customer service
activities by adding statuses, responsible team members, labels, and
internal notes to
every sent and received message.

Report on your customer care performance

Measure your average response time to ensure the quality of your
messaging is
consistently high. Understand every element of how you interact with your
community and
identify gaps in your process that could be improved using
ready-made reports.

“We needed a simple tool to help us monitor and measure our community performance with report
exporting
- and nothing is as easy to use as Socialbakers.”

Spot popular topics

Discover topics your audiences are talking about by
monitoring keywords
of your choice
across Facebook and Twitter. See the most relevant discussions by
filtering the
conversations by topic, query, country or language, and understand how they evolve over
time.

Find your brand advocates

Get to know your community

Take a closer look at the way your community is interacting with your Page by seeing who
mentioned a given keyword most frequently.

Sentiment Analysis

Know how your community members perceive your brand across social media channels.
Deliver better
care to you customers by automating the tedious task of
labeling posts individually. See the intent
behind every post and use this intel to develop a meaningful response.

Analyze brand sentiment

Improve campaign performance

Connect with your followers

Analyze brand sentiment

Simplify your analysis with a visual illustration of post sentiment.
Better understand
and report on your community's emotions in a click.

Improve campaign performance

Compare the sentiment of your campaigns side-by-side. Take a
data-driven approach to
your content strategy by learning what's clicking with your audiences and
what's not.

Connect with your followers

Filter through your posts by positive, negative and neutral sentiment
to see which
content is resonating with your audiences the most. Use your insights to create even
better content to keep your community engaged in the long run.

Community reporting

Get a bird's eye view of how your global teams are performing across platforms with comprehensive
community dashboards. Customize reporting and track statistics that matter to
your business with
ease. With an easy-to-use interface you can get your team up and running smoothly and reduce
time
spent on onboarding.

Add context to your reporting

Report on community performance

Save time and resources

Add context to your reporting

Get an accurate view of how your teams are performing with the ability to set
up
business hours and holidays. Know how quickly your teams are responding to
your
community by limiting your analysis to your operational hours.

Report on community performance

Know how your international teams are performing with a comprehensive community
dashboard. See where you excel and zero in on areas that need to be
strengthened at a
glance.

Save time and resources

Limit the time it takes to onboard your teams with an easy-to-use
interface. Phase out
unnecessary communication channels and keep global teams on the same page with
built-in
internal notes.