Help Center

Understanding VAT

Which products have special requirements for VAT?
For leaflets and flyers, VAT will be applied if any of the following are true:

The paper size is larger than A4

The quantity is less than 50

Any lamination is chosen

The paper weight is more than 250gsm

For folded leaflets, VAT will be applied if any of the following are true:

The quantity is less than 50

Any lamination is chosen

The paper weight is more than 250gsm

What happens if I order some products with VAT, and some without?
We will not charge VAT for the VAT-exempt products, the other items will be charged as normal. Please note however, we will charge VAT on the delivery price.

Moving your printing to us

Many print buyers believe moving their print from one printing company to another can be difficult. But it doesn’t have to be. We have assisted many new clients move their existing printing company to us, and with our help it can be done in no time, allowing you to concentrate on other areas of your business.

And remember, the advantages and benefits of moving to us far outweigh any other considerations.

The changeover is down to us!

When dealing with any new customer, we understand it is essential to develop a thorough understanding of your business and your business printing requirements. We always aim to build long standing relationships with our customer and that starts on day one.

It is down to us to orchestrate every aspect of the ‘move’. We also have expert pre-press advisers who will work with you to ensure a smooth changeover.

How long will my printing take?

We can fully understand the excitement and anticipation of receiving your freshly printed item and are also keen to see the smile on your face. The level of processes such as, perforated NCR, padded notepads, collated booklets and assembled presentation folders will depend on how long your printing will take, which is why we delivery times vary. Another factor is the volume of work going through our production facility at the time of your order. This is why we usually estimate 5 – 7 working days for delivery. We do ask you to let us know if you have a specific date or event your print is required for as we always like to meet our clients’ needs.

Your turnaround time begins once your print-ready pdf file has been uploaded/supplied. We will check the files supplied for printing suitability (not proof-read) and unless otherwise stated we will supply a pdf proof back – you’d be surprised how we get sent the wrong file! If we are unable to print from the files supplied, your job status will be put “On Hold” and you will be contacted by the Studio department.

What type of files can I supply?

Our preferred file format is press-ready PDFs files, however, we regularly accept the following file formats:

Can you print my Microsoft files?

We cannot print from Microsoft files as they do not provide a file that is print-ready. We suggest you try using FREE utilities such as primopdf.com which allow you to create a PDF document from such applications. Alternatively, we can recreate your Microsoft artwork in one of our professional software packages, please send us your files for a free evaluation or contact us on 01202 830095.

Paper Sizes

ISO A SERIES PAPER SIZES

Successive paper sizes in the series A1, A2, A3, and so forth, are defined by halving the preceding paper size along the larger dimension. The most frequently used paper size is A4 (210 × 297 mm) and by halving the larger dimension (297 mm) the size becomes A5 and so on.