Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

South African Airways (SAA) is again pleading with passengers to adhere to allocated hand baggage weight restrictions on all flights for their comfort and above all to ensure safe operations.

Passengers are reminded that when flying in economy class the hand luggage allocation is no more than one piece weighing 8kg and two pieces of 8kgs each in business class.

The dimensions of each bag must not exceed 115cm.

"Baggage weight plays a critical role in the safe take-off and landing weight of an aircraft, amongst other weights, including fuel and cargo. Passengers will contribute greatly towards a safe journey by assisting us in adhering to the weight limitations," says Tebogo Tsimane, SAA Head Airports Southern Africa.

SAA with the assistance of Airports Company South Africa (ACSA) has implemented a number of measures at airports to ensure that passengers are complying with the hand baggage weight restrictions.

Weighing scales have been placed at strategic security points to weigh hand luggage after check-in. If hand baggage is in excess of the 8kg limit, or in excess of the number of pieces allowed, passengers will be sent to check the bag in before proceeding to board.

"To avoid missing your flight, it is in each passenger’s interest to ensure they comply," says Tsimane.

Baggage information flyers are available at all SAA check-in counters as an added resource for passengers on all related restrictions.

Passengers are also reminded that if they are requested to check-in hand luggage due to it not complying with restrictions, all valuable items must be removed for the bag.

A recent trial run by SAA of the new security measures for hand baggage showed a marked decrease in flight departure delays, another benefit passengers can look forward to when complying with restrictions.

Other important points relating to hand luggage to note:

Economy class hand baggage must not be placed in Business Class overhead cabins

Avoid inconvenience and delays and arrive for check-in well ahead of flight departure time