You may not know that we offer replacement parts for all of our current products. There is no need to recycle your product just because a piece has broken. For parts for play kitchens and mailboxes, and everything else in between, just give our Customer Service department a call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts.

If something breaks, or it wasn’t included in the box, call us and we’ll get that part out to you as quickly as we can. To help us identify the parts you need, it may be beneficial to be near the product during the call.

In case you lose this number, we have molded our Customer Service phone number into our products for your convenience.

Unfortunately, replacement parts are not available for purchase online at this time.

We stand by our products and our goal is to make sure you are satisfied with your purchase, whether it is for you or your little one.

Hi,
I am in need of the handle for the Pusharound buggy in Blue,
Please can you let me know how I would go about getting it replaced, as it has bent quite badly at the base.
I have not been able to find a distributor in the UAE who is able to help me find the part.

I brought the 2 step wagon last year when my daughter was 1 yrs. Now that she is 1.5yrs, we were excited to finally be able to take the wagon out. The box was brand new and never opened. We were surprise when we open the box that it did not include any hardward or the seat belt that was listed in the instruction sheet. We can’t take it back because it has been a while. Can you help? Thanks.

I have had my wagon for sometime it has green flat bed with brown side that are removeable the wheels have split in half I dont know the model if possible can you tell me if you have the wheels if so how much for replacing 4 wheels? thanks

Hi, around how much are the decals for lifesyle kitchen? and the door on top of the basket? I’m trying to figure out if is better just to buy a new one or order replacement parts for the one that we have. thanks so much, Liz.

Hello I have a step 2 mailbox – model number 5452,that is missing the front mailbox door.It also has the number 160584 inside on the other door. I need to have a replacement one so my mail doesn’t blow out and into the street…we wre in hurricane season and it gets pretty bad here. Thank you so much for your assistance.

Someone from Customer Service will be in touch via the email address provided. Should you not hear from us within 2 business days, please call Customer service toll free 1-800-347-8372 Monday – Friday, from 8-5 ET about replacement parts. To help us identify the parts you need, it may be beneficial to be near the product during the call.

We have a step 2 mailbox that mounts on a post. The plastic flap that keeps the newspaper from going through the other side is missing. Is there any way to get a replacement paper flap? The mailbox is tan.

Need a headboard for the princess toddler bed that can also turn into a twin bed. It has the draw bridge footboard. Also looking for the sides to the car bed that turns from a toddler bed to a twin it has red sides and blue front and a blue back.
Thanks Kevin Strange

Much like Lisa Curtiss wrote on 04 OCT 2012 – “We have a step 2 mailbox that mounts on a post. The plastic flap that keeps the newspaper from going through the other side is missing. Is there any way to get a replacement paper flap,” we have the same problem, I suspect it is associated with the frequent wind storms in this area (Harrisonburg, VA).

If you are looking for replacement parts for your mailbox please call our Customer Service Department toll free at 1-800-347-8372 Monday – Friday, from 8-5 ET and they will be able to assist you. However, if you are looking to replace the whole mailbox please take a look at the mailboxes found on our website: http://www.step2.com/c/Home-Garden/Mailboxes.

I have been on hold at the 800-347-8372 number for over half an hour. All “agents” are busy. What is going on? Horrid customer service. All I want is a replacement flag for my mailbox. How difficult is this? Please contact me at my email with a direct line to a human.

I’m so sorry about the experience you received with our Customer Service phone representatives. I would be happy to assist you with this issue, if you could please send an email with your full shipping information to thestep2team@gmail.com.

We have a step 2 firetruck bed that my older son used and we put in storage. We have somehow lost the wheels and siren that goes to it. Can we get a replacement ? We really wanted to use it for our new child.

I am looking for a flag for my model 5452 mailbox. Moved into new house and the flag was not on the mailbox. Not sure if it was stolen, or just came that way. Please let me know what I need to do to get a flag on the mailbox – the standard replacements don’t work – I tried one and it didn’t fit without cutting the new box.

I work in a hardware store and had a customer ask about a replacement door for a step 2 mailbox that is about 20 years old. Is this something we can order thru you directly? do you carry these in the ace warehouse? TY.

Desiree, we have parts available for the current model of the Clubhouse Climber. That model can be found here: http://www.step2.com/p/clubhouse-climber If this is the model you own, please give our customer service team a call at 1-800-347-8372 M-F 8am-5pm EST to place an order over the phone. Thanks!

My Step2 Deluxe mailbox was recently damaged. I have been searching for a new mailbox to replace this one but am not able to locate another Step2 Deluxe model. Since only the bottom (pole) part of box is damaged am wondering if a replacement bottom half could be purchased so mine could be repaired? Ours is grey/stone color.

Hi John! You can order replacement parts through our Customer Service Department. Please call us at 1-800-347-8372 Monday – Friday, from 8-5 ET or email us at step2-company@step2.net and we will be happy to assist you further with this request.