We, at AnswerPlus, strongly believe that in order for our customers to receive the highest level of call center services we must prioritize them third on our list of priorities.We must prioritize our customers after our own Customer Service Receptionists (CSRs) and...

We all know the importance of making a great first impression. Whether it’s forging new professional relationships or interpersonal ones, the first few moments are crucial to projecting an image of ourselves that could last several years, if not a lifetime and...

They may have just watched their basement fill with sewage water. They may be getting pressure from their boss to get the server delivered by tomorrow. They may be standing right next to a child who’s tearfully clutching a broken teddy bear. Regardless of the...

On average, it takes seven touches to turn a lead into a new customer. In addition, it costs up to eleven times more to procure a new customer than retain an existing one. More than 68% of customers switch a brand not because they are dissatisfied with the product...

A brand’s identity is mirrored by its service. Perhaps it’s time to ask yourself where your company stands when it comes to customer service and what it says about your brand. In the 80’s, there was a saying, ‘it’s not personal,...