I also made a booking with Kayak, front desk staff couldn't find the reservation..said I didn't have one. I showed my paid confirmation email, and forwarded it to the staff...and they still charged me for the room! Twice... Now I'm filing a request for reimbursement with my credit card company... What a hassle! Would've stayed elsewhere if I knew it would be so complicated for them!

Good 6.8

Mar 30 2015
Posted by Emily

The staff was the worst staff I have ever dealt with. They told us we had no reservation and that the confirmation email I had from kayak (which was prepaid) was not sufficient. They also made me make a collect call to the kayak.com confirmation line which had me on hold for 40 minutes while they (hilton staff) tried to find appropriate fax numbers and email address. I was very disappointed with the staff. They also wanted to charge me again and were extremely rude in handling the mix up. In contrast the kayak.com staff was VERY helpful and patient with the rude staff at the hilton trinidad/tobago

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"Est total" is an estimated total which includes our estimate of the taxes and fees which may be charged
by the provider. Please verify the total cost on the provider's site before you
complete your reservation.

"Est total" is an estimated total which includes our estimate of the taxes and fees which may be charged
by the provider. Please verify the total cost on the provider's site before you
complete your reservation.

"Total" includes taxes and fees charged by the provider per room per night.

"Est total" is an estimated total which includes our estimate of the taxes and fees which may be charged
by the provider. Please verify the total cost on the provider's site before you
complete your reservation.

"Est total" is an estimated total which includes our estimate of the taxes and fees which may be charged
by the provider. Please verify the total cost on the provider's site before you
complete your reservation.

"Total" includes taxes and fees charged by the provider per room per night.

Total cost for all nights including taxes and fees.

Unless noted below, prices include all taxes & fees (which may not appear on provider's booking page but will appear at hotel checkout).

Unless noted below, prices include all taxes & fees (which may not appear on provider's booking page but will appear at hotel checkout).