Selling your products

Q4: How do I add new products to my store?

A4: Product offerings and attributes (prices,
item descriptions, etc.) are determined entirely on your end, so
any changes will occur strictly on your website. For instance, if
you no longer want to sell an item, you only need to remove your
site's references to that particular product.

Please review our setup guide
for a general walkthrough on how to modify your product lines.

We also offer a code generator,
which will create add-to-cart buttons that can be copied
and pasted directly onto your website.

Q5: My company sells thousands of different products. Will we have to write HTML code for thousands of add-to-cart buttons?

If you have a database or spreadsheet of your products, this tool will
generate Americart-ready product pages for your website, complete with
add-to-cart buttons. It can also be used to develop a product search
engine for your site.

Transaction processing

Q6: I received an order, but the funds weren't deposited into my bank account. How do I transfer them?

A6: Our system supports direct deposit through using a Merchant Account or other transaction system like PayPal, Google Checkout, etc.

If you're looking to accept credit card payments, there are two primary ways of processing card charges with our service: with your own card transaction equipment, or through a payment gateway.

Payment gateways will process your charges in real-time, and provide other benefits such as customer address verification. We do not have any surcharges for gateway integration,
although the third-party providing the gateway service will typically charge membership and/or transaction fees, unless you use our merchant services.

We also recommend using the PayPal Website Payments Standard to your customers. Please note that to provide this option, you must have a PayPal Business Account, the other PayPal services are supported as well.

Order management

Q7: How will I know that I've received an order?

A7: When a customer completes an order, our system will
send you a confirmation email, containing a summary of the purchase.
For security reasons, sensitive information such as credit card data
is omitted from this email.

Full order details can be retrieved securely on our website, through
your merchant control panel.

Q8: An order appeared in my merchant control panel, but I never received a confirmation email. What happened?

A8: You should check your spam folder or trash folder.
Missing order emails are nearly always the result of trouble on the receiving
end. Either the ISP/webhost blocks them, or your email program does.

If you're still unable to locate these emails, please send a message to
Americart technical support, listing the missing order numbers. We will
check our mail server logs, to look for possible causes of this issue.

Q9: In addition to my control panel's order log, what other reports can I generate?

Q9: We offer a CSV export of your order data. This can be
imported into a variety of applications, such as Excel and Access.