What our Customers say...

Testimonials

We had the unfortunate need for SERVPRO when a pipe leaked in our basement... causing water to soak the walls and our newly installed carpeting. It was a holiday weekend and there was mold, pretty much my worst nightmare! Randy responded very quickly, was kind, and professional. He explained his process thoroughly and made recommendations. He got our basement dried up, saved the carpeting, and gave us peace of mind. I would recommend SERVPRO to anyone in need of restoration services!

— Melissa Wedberg in Jenison, MI

Highly recommend SERVPRO of South and North West Grand Rapids! Randy, Don, and Charlie were top notch - everything from quick response to thorough restoration from water leak. Randy even brought me coffee when he arrived promptly to assess the project. Although I hope I never need their services again, I would contact them immediately in a heart beat! Thank you, SERVPRO!

— T Fite in Jenison, MI

Randy was very quick to get back to me when I initially called and he was great about answering all of my questions. He was easy to schedule with; flexible with timing and very respectful of our time. There was no window that they would arrive in, when he said 12:30 he was there at 12:30. The team that came to demo and dry out the damaged area were very professional and friendly.

I could not recommend them more. They did a fantastic job

— Holly Kuck in Jenison, MI

SERVPRO of South and North West Grand Rapids helped us correct a water issue in our home this past week! I am grateful for the communication before during and after the work was complete. I would gladly recommend them to anyone I who in need of help!

— Christopher DeRuischer in Jenison, MI

We love working with SERVPRO of South and North West Grand Rapids, and they excel at everything damage restoration related! I highly recommend them for all of your restoration needs!

— Anna-Vija McClain in Jenison, MO

The team at SERVPRO are absolutely amazing. We cannot thank them enough for their genuine kindness and professionalism.

— Todd Cory in Jenison, MI

If you have water problems, these are the guys to call. I have unfortunately had to use them 2 times in the past 3 years and both times they were extremely prompt and knowledgeable. I called them on a weekend and they were out within 2 hours installing equipment to dry up the mess. They ultimately saved my floor.

— Jason Kregel in Jenison, MI

One of the very best for a water loss remediation.

— John Fanthorpe in Jenison, MI

Ground water came in our sunken room. SERVPRO of Southwest Grand Rapids removed the wet pad, extracted water and sprayed antimicrobial sporicidin. The removal of the baseboard was and drilling a hole in the wall is a genius way to dry out the walls preventing mold growth and keep damage cost down. Thanks SERVPRO!

— Mike M in Hudsonville, MI

Heavy rain storm hit my property and water flooded my basement through the sliding glass door affecting two rooms. John and Amanda arrived and mitigated the water, removed the carpet pad and sprayed sporicidin to prevent mold growth. I really appreciate the effort and equipment you used to take care of my family.

— Paul B in Wyoming, MI

Ground water came into my home during a recent rain storm SERVPRO extracted and sprayed antimicrobial in all wet areas. Equipment was also placed to float the carpet, allowing it to dry underneath. I was so ecstatic to know I could save the carpet! Thanks SERVPRO of Southwest Grand Rapids for your hard work.

— Andy V in Grand Rapids, MI

Our roof drain was overloaded by the rain, water came in the building thru a wooded bulkhead and got concrete floor as well as the Astro turf field wet. SERVPRO of Southwest Grand Rapids got to work immediately and or facility was able to hold our scheduled competition, it was “Like it never even happened.”

— Steve H in Grand Rapids, MI

SERVPRO of Southwest Grand Rapids responded to our flood at 10 pm on a Sunday night, mitigating 3 inches of water from our facility within 6 hours! The crew was obviously tired, but they worked through it to get the job done right. Thanks guys for your professionalism and dedication!

— John P in Kentwood, MI

A tree fell on my house, during this past tornado, and the roof collapse on my bedroom. SERVPRO of Southwest Grand Rapids cleaned up the room “Like it never even happened.”

— Jeff N in Jenison, MI

After our house caught fire six months ago, SERVPRO of Southwest Grand Rapids came to clean up the damage. They packed out all of our salvageable contents, stored and cleaned them. Upon construction completion of our home, they brought everything back to our home "Like it never even happened." Thanks guys for everything that you do, we so appreciate it.

— Joyce G in Rockford, MI

We are so thankful to have our house back to one piece! Thanks SERVPRO of Southwest Grand Rapids for your quick response and attention detail to cleaning the soot from our house.

— Toben D in Hudsonville, MI

Very happy with crew attitude and quality!

— Charles T in Kent City, MI

Mold is not something I like to deal with. I called SERVPRO of Southwest Grand Rapids and there courtesy and professionalism throughout the process is beyond reproach! Thanks for taking care of us SERVPRO and keep up the good work.

— Matt L in Wyoming, MI

I am so grateful that I called SERVPRO of Southwest Grand Rapids to handle the mold in my basement. The trained professionals really make it “Like it never even happened.”

— Denice C in Grand Rapids, MI

Ted & Jeff were both incredible to work with! Thank you!

— Kristi H in Shelbyville, MI

When we first discovered the mold in our home, I thought I could take care of it. However, the job was just too big for me. I called SERVPRO of Southwest Grand Rapids and with the right equipment they were able to remediate the mold within days. Thanks SERVPRO for being the best!

— Chris R in Hudsonville, MI

The team at SERVPRO of Southwest Grand Rapids was knowledge, well-trained and equipped to handle my mold situation. Thank you for taking care of the situation quickly and safely.

— Patrick S in Hudsonville, MI

When our mold problem was identified, we immediately called John at SERVPRO of Southwest Grand Rapids and he was in our building within an hour. The team showed up the next day, remediating the mold within one day.

— Ron C in Georgetown, MI

SERVPRO of Southwest Grand Rapids took the time to explain the entire process to me before, during and after the process of every step and what to expect.

— Randy C in Grandville , MI

John and Joyce were VERY professional and helpful when we were clueless. They put us at ease. Thanks a million!!

— Lisa P in Hudsonville, MI

An electrical shortage in our server room cause a fire to burst out. The Fire damage was limited to the server closet, however the soot and water damage that was left behind took the longest to restore. SERVPRO of Southwest Grand Rapids, responded to restore all damaged and salvageable goods not affected by fire or water. The team went above and beyond our expectations by their professionalism, thorough cleaning and communication skills. The store was able only closed for four days due to cleaning and was able to open the doors for business as usual upon cleaning. We are now fully operational, like it never even happened.

— Rick D in Grandville , MI

As an insurance agent I deal with clients claims on a daily basis. However when my condo flooded, SERVPRO of Southwest Grand Rapids was there for me! Having personal experience in a disaster and knowing who to call makes it easier to assist my clients in their time of need. Thank you SERVPRO of Southwest Grand Rapids team for your hard work and taking care of your clients as if they are family!

— Randy K in Hudsonville, MI

When a fire devastated half of our church we called SERVPRO of Southwest Grand Rapids to help with restoration of the existing structure in order to continue worshipping in the gym. They came out the day we called them and were very knowledgeable and helpful. They began work immediately on the existing structure and restored the gym cleaner than it was before the fire! They moved very quickly and efficiently and were able to get us in before expected. Thank you Ron Brunink and Randy Oosterheart and the SERVPRO of Southwest Grand Rapids team for your hard work!

— Klynt W in Grand Rapids, MI

The Georgetown Chamber building sprinkler system malfunctioned and water covered 60% of our building. SERVPRO of Southwest Grand Rapids came in with a full team that are well trained professionals. They were able to clean up efficiently so we were able to keep the doors open and operated as normal business. The use of the Desiccant Trailer really speed up the process, while keeping all the noise outside. It’s great to know that our community takes care of each other.

— Dan H in Georgetown, MI

At 3 am our facility had a leak. I called John at SERVPRO of Southwest Grand Rapids and within a couple of hours he had an entire crew here to take care of the issue. I know that when I call John, it’s going to get done right and effectively.

— Shake' B in Grandville , MI

We manage multiple buildings located in; Wyoming, Grandville, Coopersville, Hudsonville and Walker, with multiple contacts to each facility SERVPRO of Southwest Grand Rapids has provided a free service to each facility for Emergency Readiness Plans (ERP). This service has set up our facilities for a quick and easy response for our employees to know how to handle and shut off utility valves. The app that comes with the program is our quickest and easiest way to respond to a loss. Thank you John Docter and SERVPRO of Southwest Grand Rapids for this service!

— Joe L in Coopersville, MI

I was devastated when we found out that our upstairs supply line in our vanity had busted. When John and Randy arrived they assured me that they would get done! After a few hours of cleaning up the mess, the damage was not as bad as anticipated. SERVPRO of Southwest Grand Rapids quick response and work ethic made a night and day difference to my situation. Thank you for being there in my time of need!

— JT in Jenison, MI

Managing multiple building I know to call SERVPRO of Southwest Grand Rapids for a top notch cleaning service! We needed to remove a musty smell in the air, so SERVPRO of Southwest Grand Rapids team came in placed 6 dehumidifies around the office. This service removed allergens and moisture. The office air quality is pure now thanks to your team.

— Joe L in Grandville , MI

The attention to detail was flawless!SERVPRO of Southwest Grand Rapids works with tools to get the job done that I would have never thought of.Everyone on the team was super helpful, informative and quick to get the job done right.

— Jordan M in Jenison, MI

Due to heavy rains, one of our facilities flooded. We called SERVPRO of Southwest Grand Rapids and they arrived within 30 minutes. There quick response and professional work ethic, kept the doors open and tenants highly satisfied. After removing the debris, water mitigation, property repair, the building is back to pre-existing conditions “Like it never even happened."

— Joe L in Grandville , MI

Definitely call SERVPRO, responded quickly. Took care of all the needs, washing painting, Ted is phenomenal with his customer service and knowledge. Technicians handled fragile items with extreme care, cleaned to tip top shape and our home is ready carpet installation. The levels of professionalism, courtesy, attention to details, and willingness to please us as a customer was superb and very refreshing, especially since I was already stressed from the fire and everything evolving from the fire. Everyone from the supervision team down to the workers on to the crew picking up the equipment for return have each been a great pleasure to work with. Your team has shown us the Light at the end of tunnel.

— Pam S in Grand Rapids, MI

When our sewer backed up we immediately called SERVPRO of Southwest Grand Rapids. They moved all our contents, cleaned and treated our carpets leaving our basement “Like it never even happened."

— Henrietta D in Wyoming, MI

Late on a Friday night I noticed water in my kitchen. I called SERVPRO of Southwest Grand Rapids and when the team showed up they knew right away that it was dishwasher. They turned off the source, cleaned up the water and thoroughly inspected to ensure no other leaks or further damage. Your professionalism instilled in your team is comforting and I know that if I need you, your there and the job is done right!

— Angie M in Walker, MI

Our building suffered a large loss due to fire affecting three units. However the amount of water damage covered two floors and 20 units. I called John and within two hours the team of 10 or more showed up, getting straight to work! The blocked off unaffected area’s with plastic to contain the smoke smell, mitigated the water, demolished the fire damage, brought in the Desiccant trailer and when shift came you couldn’t even tell that it was a different crew. I love working with SERVPRO of Southwest Grand Rapids because they are experienced professionals with knowledge above the rest in their field! Thank you for taking care of our facility and ensuring that our residents were not further disturbed from this tragedy.

— Shake' B in Grandville , MI

Our basement flooded due to septic pump failure and SERVPRO of SW, SE, NW Grand Rapids responded to my call with-in 15 minutes with a team of Professionally Trained technicians. Their handled all of our furniture and belonging’s with extreme care. It was a real blessing to have them in my home to relieve the stress of the situation and to have all everything cleaned out beyond my expectations.

— Joyce G in Grand Rapids, MI

SERVPRO thank you for providing your trailer for use at the Grandville fire (Wimbledon Apartments). Because of your help, we were able to provide safe and warm service to the clients of the Grandville fire.