BSNL also provides various telecom services to customers across the country such as optical infrastructure and DWDM network, managed network services, universal telecom services, intelligent network, internet protocol television (IPTV) and fibre to the home (FTTH) services. It has more than 117 million customers across the nation according to January 2014. Bharat Sanchar Nigam Limited or BSNL was established in the year 2000 with its headquarters located in New Delhi, India. The same customer care number of BSNL Alappuzha listed above is also used for BSNL Alappuzha customer care, BSNL Alappuzha telephone directory, BSNL Alappuzha telecommunications, BSNL Alappuzha complaint cell and BSNL Alappuzha office.

Keep in Touch With Us

Bsnl Alappuzha Delineated Here With Complaints and Reviews

Mr. Ks.kamala MoneyNov 11, 2016

Dear sir. I had a land line 0479-2301375. More than 25 years with me. Since last five years not working. More than four years i complianted and i fed up with them and at last in augest 2016 i rote disconncetion letter and they disconnected. My all deposit money and vallontorey deposit till with them till now. Now i want get it back that number and cancel that disconnection letter and same number same address same name and same states without a new application if possible. Whatever cost will come you can charge from my deposit money. I am waiting for your advice. Thanking you. KS. KAMALA MONEY.

Reply

Mr. K.s.kamala MokeyNov 11, 2016

Good morning Sir. Please kindly note that I had a number 0479-2301375 i was using more than 25 years. It was not working now more than five years. I compliainted the authorities many times and i fed up with that and at last in augest 2016 i given disconnection letter and disconnected. My all deposit money with them till now. SIR now i want to get it reconnected as same number same states same address and same name and pl kindly cancel that disconnection letter and you can get charges from my vallentoary deposit. Please kindly help me sir, This is a kind request. KS. KAMALA MONEY.

Reply

Mr. V.v.subhaganOct 19, 2016

Sir,
I have given an application for a broad band connection to my number 0477 2253335 on 6th October 2016. By continuous follow up it registered in your account on 17th of October. They told me at that time that within 24 hours the broadband will be connected. But still I am waiting for the connection. Regards. V. V. SUBHAGAN, .

Reply

Ms. Chandrika DeviOct 15, 2016

I have lodge a complaint with BSNL on 10/10/2016 vide complaint No. 116664256322 for my Landline Phone No. 04782523994 which lying dead since ten days. Y. Day also I personally went to exchange at
Panavally with complaint No. But till now there is no response from BSNL. The what is the use to keep the landline connection. I think this connection is only for paying money to BSNL, no benefit to the customer.

Reply

Mr. Reghunathen Nair.kOct 12, 2016

The land line No. 0479 2304646 with broad band facility under Mavelikara Exchange is completely out of service since last two months. In spite of my repeated complaints on complaint booking No. 198, personal request to SDE Mavelikara and DGM operations, Alappuzha, by e-mail to AGM Alappuzha at several times could not solve the fault happened to the connection. The telephone No. Was in the name of my Brother(Late) Mr. K. Raveendran Nair(Retd. SDE, BSNL, Mavelikara) and the ownership is now transferred to his wife's name. My brother had been in BSNL Service for the past 37 years. It is very heartfelt to say that the officials of the department to which my brother had been served are showing this disregard to his family. Sir, Please go through the matter personally and get needful done at the earliest to rectify the complaint
Thanking you,
Very Truly Yours
Reghunathen Nair. K
B/O Late K. Raveendran Nair)Retd. SDE BSNL, Mavelikara).

Reply

Mr. Suresh SSep 21, 2016

Landline Tele No: 0479 241113 has received excess billing of Rs. 2233 to which one time charge shown as Rs. 1500. I had transferred from Chengannur division to Haripad division (internet) and already Rs. 1500 was given to the lineman for connection as he insisted. Now, the bill comes up with again Rs. 1500 plus the normal charge adding up to Rs. 2233. I have used BSNL for over seven years. Why should I pay extra when it is a transfer? Installation charges is collected twice, one through lineman and secondly through BSNL. Lineman insisted that these charges will be adjusted in the bill, but none so far. Last month bill was only Rs. 513 to which was paid. Last date of bill is Sept 27, 2016. Mobile number is 9744156274.

Reply

Mr. Soman KoshySep 19, 2016

My telno. 0479 2426119 is not working for the last two months. Even after many complaints to exchange 2426000 its not been repaired. I also received my tel. Bill for last two months and I have paid them with out using the telephone and net services. Please look in to urgently and repaire ot at the earliest. Thanks and regards
Soman Koshy
Kuriadathu house
Kallissery P. O.

Reply

Mr. Rajan. RSep 06, 2016

Sir,
My telephone(04792331810) is not working since last four months, I have complained many times, but there is no any action from there. Last year also these types of complaints longs for about three months. But there is no problem for the billing, the bill will be normal at all these times and I did not made any pending for the payment. So I want to either solve the problem or disconnect the landline. Thank you sir.

Reply

Mr. Unni Krishnan jayasreeJul 26, 2016

I am writing to inform you about the experiencing of connection failure from BSNL. We had subscribed for your services for about 15 years (Account Number:_0479. 2343589 Chettikulangara switching area under Mavelikara Exchange)but the service (landline) that we had subscribed for only worked for a total of five months out of total period. As far as the payment is concerned, all financial obligations have already been settled and paid time to time. Having said that, I need your full support for trouble less service which is comfortable for us. We have couple of complaints submitted to Mavelikara exchange and no action taken from concerned department. The existing cable lot of joints not placed properly. I hope that this requests will be taken care of as we don’t want to experience another unreliable service in the future. Regards,

Unni.

Reply

Mr. Harikumar.gJul 17, 2016

We have been allotted a telephone connection and its number was 0478-2592832. We have paid all telephone charges from the date of installation till date without any default. Unfortunately this telephone stopped its functioning since January 2016. We have made several complaints to set right the connection. But till this time, it has not repaired and we are not getting any service from the dept. Inspite of our regular monthly payment. Moreover we had applied for internet connection on 8-7-2016. Till this time we have not provided internet facility also. My mother is a senior citizen, 82 years old and frequently need medical assistance. Moreover Myself and my brother are employed in the Police dept. Of Kerala, we will be outside home most of the times. While enquiring with the people of the exchange they orally said that our cable pair has been given to some other person. Hence I once again request you that the problem of my telephone may please be set right at the earliest.

Reply

Mr. Rajan KJul 02, 2016

Sir,
The telephone connection (0478 2564882)registered under my father in law Mr. Somanadhan Nair was surrendered on 16/04/2014 after his demise. But the security deposit of the connection has not been returned yet. I requiest you to kindly look into the matter and take necessary actions. My permenent address is given below. Rajan K ,
TC /1250(1), KPRA 230,
PULARI,
T K Divakaran Road, Pattom P O,

With regards,
Rajan K
Thiruvananthapuram. 695004 Pattom
02/07/2016.

Reply

Mr. V SreekumarJun 27, 2016

1. My Name is V Sree kumar, S/o of Late K Vasudevan Nair a resident of Vadake Areykulatha, Kaitha North, Chettikulangara, Mavelikara, Alapuzha Kerala 690106. My telephone number is 0479-2346239. The BSNL connection(0479-2346239) was initially obtained on the name of my father. My father had expired, hence the connection was transferred to my name after completing all necessary formalities and payments as directed by Chettikulangara Exchange. 2. A cheque was despatched from your office on the name of my father was not given by the post man as my father was expired and the same could have been refused by the bank. 3. In view of the above it is humbly requested that the refund amount may please be despatched on my name at the above given address at the earliest. Thanking You

Yours' Sincerely,

(V Sree kumar).

Reply

Mr. Vinod K PillaiJun 22, 2016

This is to bring your attention that the negligence that I faced from your kanjikuzhi Bsnl office officials. 45days before I submitted the request for re connecting my land line(0478 2864277)and for new broadband connection. By god grace not yet they are not willing to do anything till the date. With all the respect as a customer I have only one question, before issuing salary kindly remind them that purpose of sitting as a BSNL staff not only for borrow salary, at least do anything for the people and for the nation. As a responsible citizen iam not willing to pay my money for any foreign monopoly broadband companies, that why we are approaching you people. Hope that Your respectfully office will do the needful.

Reply

Mr. JinuJun 19, 2016

This is the complaint regarding my landline and broadband are not working from last three weeks, We have registered complaints so many times. But there is no action from your side. FYI frequently we are facing same problem, So request you to kindly try to solve the issue permenently. Phone No : 0479 2430730
Exchange :Muthukulam.

Reply

Mr. Zulphicker Hassan .e.m.May 23, 2016

To Bsnl sir.,
Alapuzha. My Bsnl land line number is 04782879675 Aroor Exchange is disconnected as on 23. 10. 2013. Still I didn't get deposit amount of Rs. 2000+ Interest. I Informed at your allepey office so many times by mail and Contacted officers. please Arrange refund of security amount with Interest. Thanking you
zulphicker hassan E. M. A/c number is 10640100140806
FDRL0001064- Federal bank-Aroor.

Reply

Ms. Anagha S Babu RajMay 20, 2016

In the Kayamkulam exchange no one were answering to my call, following are the numbers which I had been tried, 0479 244 82 00 and 0479 2442095. For every call there will be a reason so try to help the customers. If they are too busy out there I would like to say Sorry in advance. At the same time please do the necessary arrangements because I can not use my number, 8089563665, which is being PUK blocked from last night. I do not know that PUK number that's why I made the call. Help me to solve this as soon as possible. With Thanks and Regards, AnaghaContact:9567589306.

Reply

Mr. SureshMar 29, 2016

Sir, i am Suresh from muttar, My broadband connection (phone number 0477-2219636)is not working from still last six days. I have already register a complaint and also so many time complaint directly to the muttar BSNL office. But until now they are not trying to fix the problem. Kindly do the necessary at the earliest.

Reply

Mr. V.d GeorgeFeb 17, 2016

Dear sir,
I am V. D GEORGE, (Bsnl land number:91-9447767566) from kerala. Since last three months my BSNL Broadband was not working, I was registered complain many times within this period. I complained to higher authorities, but they are not able to resolve my problem. I am totally frustrated with the service of BSNL, but I can not disconnect the line because I am using BSNL for more than ten years, and i have mobile number with my land phone number. Since I was paid last bill aslo without using internet. Presently I do not have any solution for above problem please help me if anybody have solutiy of this problem. Thanks
V. D GEORGE
Kerala: Land:91-04772287566
mobile:91-9447767566.

This complaint is regarding +91 479 2329995. For the past six months we have issues regarding the connection. My mum, who is weak, sick and old lives alone. This is the only means for me to contact her. Several complaints have been lodged in regards to this, every time they fix it, in a few days the problem arises again. I can not understand what is going on. Can you please fix it as soon as possible. Try to understand my feelings and situation. This is not good. I am in Australia and it's hard for me and her when we do not get to communicate with each other. Please try to check this issue and solve it. Thanks,
Biju.

Reply

Mr. JeanDec 17, 2015

For the past 45 days our landline is not working, I have called several times on the number 198, but it is not going through it is sending me to Idea customer service instead of BSNL customer service. The trouble seems that our phone is not working, but the line is ringing (functioning). Sir please do the necessary, even with out using the phone at all the bill keeps comming. Our bills are upto date. My location is Kodukulanji, Ala Panchayat, Alappuzha Dist. Pin: 689508. Sir you can contact me on my mob: 9744719347, 9605274103Thanks and Kind Regards.

Reply

Mr. Josey VargheseDec 09, 2015

My land phone number 0477 2703022 is dead for many weeks. I registered a complaint on 198. Since nothing happened even after many days and talked to the Pulincunnoo Telephone exchange a number of times. Every time my number was noted and assured service. But no action has been taken. My parents are aged and I am working in Bangalore. Since they can not handle mobile I am not able to speak to them. Please look into the matter.

Reply

Mr. Vijayakumar GopinathDec 01, 2015

Dear sir, I am very much desperate with the way BSNL offers its services. Since many days I am facing serious speed issues with the net connection. My Land line number is 0479-2447259. Initially I was thinking that the reduced speed is because of the end of the month. Today is 1st of the month, but still the speed is very less. I have attached the screen shot for your reference which was taken on 30 Nov and one Dec. Request you to look into this problem and do the needful to rectify. I am supposed to get the speed iam eligible for as per the plan. Thanking You. RegardsVijayakumar Gopinath Mobile 8289847259.

Reply

Mr. K Jayakumaran NairDec 01, 2015

Sir, Please refer my complaint regarding loss of SIM card 9495310135. I got the same on today ie 01 December 2015 by the help of local police search. Hence i am requesting you to cancel the complaint at the earliest. Yours faithfully, K Jayakumaran Nair , Jai Krishna, South GAte, Ambalapuzha-PO, Alleppey-Dt, Kerala.

Reply

Mr. K Jayakumaran NairNov 30, 2015

Sir, I, K Jayakumaran Nair , resident of Jai Krishna South Gate, Ambalapuzha, Alapuzha-Dist is reporting the loss of my si card my mobile No 9495310135. It has lost on 27th November 2015 while on travel at Hyderabad. You are requested to block the mobile SIM with immediate effect. I already reported the same to the customer care on 28. 11. 2015. You are requested to issue a duplicate SIM of 9495310135 at your earliest. I will direct my son Mr J Sreejith Nair to your office for collecting the same with my photographs and ID proof as soon as possible as I am away from the home town. Thanking you, Yours faithfully, K Jayakumaran Nair .

I had registered a complaint with you that my landline number 0479 2427371 has heavy disturbance and that the broad band attached is also not working properly. The complaint No. Is 114250292602 dated 10. 10. 2015. I have waited few days and since the telephone had not been working, again I booked a complaint for which I did not get any message; perhaps the booking was not completed. Anyhow, I called your office and a reply that your server has problem. Meanwhile, the technicians came, dug pits and on inquiry informed that some more line in the line is not working and they are working on it. Again my problem was not solved.complaint is phone cannot be used and the bell (in the set) is also stopped. Dial tone is there, but no communication can be made. Similarly the broadband is working, but the speed has reduced. Since I have already my complaint pending the system is not accepting fresh booking.

Reply

Mr. shijumon pSep 29, 2015

Sir due to non payment of bill in time, my landline and broadband connections are disconnected. But even though I had paid my bill amount of Rs. 2758/- through net banking at sbt online on 25/09/2015, my connection has not been reconnected till this time. I request you to do the needful to get me the connection at the earliest.

Reply

Mr. K.madasamySep 19, 2015

Sir, i have submitted my complaint to the commercial officer, haripod on 10/09/2015 and 16/09/2015 about my excess bill and the bill was having some numbers which was not called by me. It was submitted the office on the advise of customer care service. Kindly do the needful. The copy of the complaint follows.

Reply

Mr. Shilaja BabJul 17, 2015

Plan ChangeBharat Sanchar Nigam Ltd in Karakkad Alappuzha branchCustomer ID: 4021883224Phone Number: 0091 4792424306To:The BSNLCustomer careChengannur Alappuzha. Subject: Request for bill every two months interval. We had disconnected our internet connection on 28. 03. 2015 from my house. But still we are receiving the bill at every month interval. Normally we have received the bill once in month during the connection period. Now we disconnected the service, so we request you to send the bill every two months hereafter as requested earlier. On April first week 2015, already one letter has been submitted in this regard. Then two months we have received two bills at every month interval. So, we kindly request you once again to arrange to receive the bill every two months interval to proceed further please. NOW Active PLAN GENERAL FMC 120 RURALFixed monthly charges for the plan ID 700446Thanks Shilaja Bab .

Reply

Mr. Sukumaran NairJun 22, 2015

Sir/Madam, My Wimax connection is not working for last few months. It is intermittent in nature due to improper installation of hardware. I have lodged complaints many times, but not yet rectified properly. And, I am paying the bill regularly without fail. Request you to take immediate actionAcct No- 514883630 Alappuzha.

Reply

Ms. Molly SamuelMay 07, 2015

Sir, We had given a request for shifting of our telephone connection with number, 04792456172, at chengannur BSNL office on 30th of April 2015. Still now we did not get any reply from concerned section. We had visited the office many times and they were told that by issuing the order for shifting, their duty is over. We need some urgent action. Otherwise we may need to discontinuing Bsnl connectionRegrds.

Reply

Mr. SumithApr 16, 2015

My landline number 0479 231052 having a broad band combo plan. We approached the BSNL)Mannar Exchange) to change location of the underground telephone cable. Numbers of complaints made on land line as well as on telephonic talking. Even no body attended the complains properly. The officer (not mentioning his name here) making excuses, but not handled the complain. As per them there is no telephone cable in the BSNL exchange and the customer (We) should buy it from outside market. Recently we made complaint (SR

Reply

Ms. SheelaFeb 24, 2015

Landline complaintDear Sir, My Landline is not working since 10/10/2014. I humbly request you to rectify this problem on urgent basis to get the phone connection immediately please. Bharat Sanchar Nigam Ltd in Karakkad Alappuzha branchCustomer ID: 4014212361Phone Number: 0091 9497328196Thanks and RegardsSheelaReplyUp0Down0Today 9:17am.

Reply

Mr. Anilkumar CDec 09, 2014

My landline and broadband(phone number 0479 -2344043)is not working from still last six days. I have already register a complaint and also so many time complaint directly to the MAVELIKARA BSNL. But until now they are not trying to fix the problem. Today I directly complaint the Mavelikara BSNL divisional Engineer, but not take any action.

Reply

Ms. Shilaja BabuNov 11, 2014

Dear Sir, My Landline and Internet are not working since 10/10/2014. I humbly request you to rectify this problem on urgent basis to get the broadband connection immediately please. Bharat Sanchar Nigam Ltd in Karakkad Alappuzha branchCustomer ID: 4021883224Phone Number: 0091 4792424306Thanks and RegardsShilajaBabu.

Reply

Mr. Sudheer Chandran TOct 23, 2014

Our land phone number 04792311374 is not working properly for nearly a month, even after the instrument got it repaired by BSNL Mannar. Presently my aged mother (75 years) lonely stays there. Kindly inform BSNL Mannar to kindly repair the same as soon as possible. Thanking you in advance for your immediate action please.

Reply

Ms. FarithaSep 12, 2014

Kindly take note the complaint at your early possible time sir, our internet connection not working more than a week, its very urgent for study purposes and abroad communication. So hoping to take needful things.

Thanks in advance for your cooperation.

Sincerely

Faritha navaz. Tel- 477 2242815.

Reply

Mr. RojijohnDec 10, 2013

Dear sir, My land phone (0479 2329296)and internet (wifi monthly 500 rupees plan) are not working from the last one month. several times we complained kurathikadu BSNL office, its coming under mavelikara, they came and did something. they said once the landphone comes they will replace the phone and regarding the internet speed its not their problem its from alapuzha mistake. could you please check and kindly do the necessary arrangements asap.

Reply

Mr. zakkeerNov 04, 2013

Dear Sir

I had registered a complaint on 23rd October 2013,for my own telephone 0478-2563421 location near Parayakkad Service Bank, Nalukulangara-Kuthiyathode-Alleppey District.

Many times I had called, but till no response from anybody side, kindly please investigate this matter urgently and sort it out my issue.

ZAKEER KASIM.
94470 63421.

Reply

Mr. Joji AugustineOct 15, 2013

sir,
since 1st August 2013 the land connection (0478 - 2811649/Joji Augustine- 9995617128)is not working .i have complained so many times.i paid of rupees 565/- on 23 September 2013.on October 1st week they replaced a new phone .but the next day onwards that phone is also not working.please do the needful.
thank you.

Reply

Mr. justine job t aOct 04, 2013

sir, my land line number is 0478 2875694. the last two week my phone is dead. i already register a complaint to 198 and get a docket no 19583831632, but still the phone is not working. this telephone is used by my father he is now eighty one old man. so we are very suffering. please take an immediate action.

Reply

Mr. Vasudevan NairSep 09, 2013

Landline Alleppey 0477-2263448 is not working for than a month now. Complaint lodged is pending till date. Nobody cares about the complaint. Many repeated requests and personal contacts made with customer service aentre alleppey and ATO in vain.

What is the next alternative method of escalating my complaint and to solve the issue. Rather i think better to surrender the telephone connection.

Reply

Mr. VibhakarakurupSep 03, 2013

Sir,
My land phone number is 04792386117, the phone is dead (voice not clear) for past two months above.We have made complaint through auto system and direct to BSNL palamel exchange in several times.But no official can attend my complaint till date.So you are requsted to take necessary action to rectify the telephone problem.
Thanks/ Regards, Vibhakarakurup.R Kudassanad.

Reply

Mr. ramachandran pillaiAug 08, 2013

My landline and broad band connection (0479 2379471)is not working properly for the last one and half months. Several times I have complained the same to chunakara exchange and we have not received any response from them as on date. Is there any body in BSNL who can take action to attend the problem at the earliest. Or kindly convey the message so that we can disconnect the connection.
Thanks

Reply

Mr. Charles ThankachanJul 22, 2013

Sir,

My telephone number 04792308650 with internet connection. Last two months we are getting some additional charges which named HUNGAMA CHARGES. Please do a investigation and find a solution to retuen the excess money we deposited. Otherwise we may forced to cancell the net as well telephone connection. More than 16 years we having the same line.

Thanks and Regards
Charles

Reply

Ms. CHINNUMOL V RJul 18, 2013

Sir i am chinnumol from karthikapply.Before two months i am applied for mobile number portability(from idea to BSNL)but it doesnot activate.Again June 22 request given to idea and it will expired on 10\7\2013.My BSNL SIM no 8991729093484437352.But still it doesnot activate as BSNL.so kindly help me to activate my BSNL service. Thanking You

Reply

Mr. Prem Kumar TJul 16, 2013

My phone number is 04792370988 ,the same is not working since May 13. I have made a complaint through automatic system. I have personally complaint to Thamarakkulam and Charumoode exchanges.But no action has taken.Then I have lodged a written complaint on 29 June 13 to Exchanges Thamarakkulam and Charumoode, Kayamkulam and SDE Alappuzha, but no action has taken so far. I am paying BSNL monthly rent regularly even my telephone is not functioning.So you are requested to take necessary action to rectify the telephone and also to rebate the dues.

Reply

Ms. SumathyammaJul 04, 2013

Dear Sir,
I am a customer of BSNL for the past 12 years. These days your service is getting really horrible. I couldn't used my land phone for the last six months. I had complained a lot of times. Sometimes your peoples will and do something, but again it will be again complaint within the same same day itself. Last time I had complained through your complaint portal(ID- 18916593612)on 28-06-13. My number is 0478 2533518.

Reply

Ms. Reshmy ArunJun 21, 2013

My phone number is 04792371499,we need to transfer this phone to my new house.I already gave an application for this three months before, but there is no response. Yesterday one person came from BSNL and told, I have to pay some money for cable.Please advise what to do for this.Thanking&Regards Reshmy Arun Ambivilayil ,chathiyara Thamarakulam, Alappuzha.