works for me.. since the latest windows"Feature update to Windows 10, version 1703""2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4022725)""2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4025342)"successfully installed on 28/07/2017I uninstalled"2017-07 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4025376)" fingers crossed

Hi have been having problems on opening IM. I see they now say they have a fix? Bit wary about this as did a uninstall and reinstall a few months ago and my folders were a mess.. Had emails from years ago appear on my inbox etc etc.

A geek friend suggest that if your email is on your startup list e.g opens when computer started and it tries to load but is already running (if that makes sense) it will not open correctly and you get the error message. He suggested I take IM off my startup and when I turn my computer on just start IM from scratch. eg click on the IM icon to open.Have tried this for a few days and it now does not come up with the error message and opens straight up.So basically open your computer and remove the option of starting up IM on opening the computer. You can do this via the options box in IM When you turn on your computer open up IM. Seems to work ok for me

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.

To create a new identity, please click on Tools > Identities > New Identity.

Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.