Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

In September of 2009, for my birthday my wife's family purchased a gift certificate for a custom hat to be made by Dave Brown. They rceived a "Gift Certificate".

In November of 2009 I called Mr. Brown and we agreed on the type of hat he would make for me. I received an email stating that the hat would be shipped when completed.

When I had heard nothing from him by January of 2010, I called and emailed to follow up. I heard nothing, so I sent an email stating that I wanted to end the process and go to another hat maker. Mr. Brown emailed me and stated that he had cancer and was behind on his orders. He further stated that he would be caught up shortly and I would receive the hat at that time.

Throught the Spring and Summer of 2010 my sister in law, who originally ordered the "Gift Certificate" followed up several times attempting to get her money back. Mr. Brown never responded.

It is now April of 2011, I don't have a hat, and my wife's family never received a refund.

Dave Brwon is dishonest. Do not give Dave Brown one dollar of your money!!!!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.