Firstly, we would like to sincerely apologize for the delay in replying your e-mail as we are facing technical glitch with our system.

In reference to your feedback we wish to inform that we have forwarded this message to relevant department for further action.

Further to this we would also advise that, if you receive suspicious email/SMS/phone call that request you to reveal your personal particulars, account information or to access internet banking via link provided in the email, please ignore they are not from the bank. These related phishing/scam as the contents and contact info are absolutely not related to CIMB Bank Berhad and is aimed to get your sensitive information for fraudulent purposes.

If your are a CIMBClicks user, to access the website always enter the correct URL directly in your browser window, or via your saved list of favourite website addresses. The correct URL for CIMBClicks is : www.cimbclicks.com.my and if you receive this spam email continuously, we would advise you to log a block request to your email hosting administrator.

In the meantime, if you have entered personal particulars/account information after clicking on the link in the email or suspect any fraudulent behavior in your account, please call our CIMB Bank Call Center immediately for further action. We also wish to inform that, we have displayed the phishing URL and images via www.cimbclicks.com.my for our customers reference and you just need to click at option Stay Safe Online" for more information.

We value your concern on this matter and appreciate your kind cooperation.

For any other queries, please do not hesitate to contact our CIMB Bank Call Centre at 1 300 880 900 or +603 - 2295 6100 between 7.00am to 11.00pm (Malaysia hours) daily, including public holidays for further assistance and information.