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Frequently Asked Questions::What will the Ombudsman do?

An Ombudsman is a neutral, independent and confidential
resource that allows customers and employees to resolve disputes from a
neutral, independent viewpoint.

The Ombudsman remains free from control or interference
of any OPM employee in carrying out their duties.

The Ombudsman encourages open and effective
communication between and among all OPM managers and employees, and our
customers to discuss and resolve issues affecting OPM.

The Ombudsman maintains the confidentiality of dispute
resolution communications made by employees, including managers and
supervisors, unless the party making the disclosure consents to
disclosure or as required by law.

The Ombudsman will consider all sides in an impartial
and objective way.

The Ombudsman will help develop fair solutions to
complex and difficult problems.

The Ombudsman will help raise and resolve issues of
concern or complaints regarding the Agency meeting courtesy, service,
and timeliness standards.

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