Customer Project Specialist

Job Locations
US-CA-Cerritos

Posted Date
3 months ago

ID

2017-1416

# of Openings

1

Category

Solar

Type

Regular Full-Time

Overview

The Customer Project Specialist is a central member of Crius Solar’s Sales Operations team who works with salespersons and consumers throughout the solar installation process to provide a seamless customer experience. The successful Specialist is a natural problem-solver and go-getter who is involved in all aspects of the customer journey; he or she is responsible for interacting with customers, working with inside and outside sales representatives, and coordinating with internal and external partners to ensure every customer project proceeds smoothly from sale to install.

The Customer Project Specialist will utilize Crius’s proprietary tools and provide general support for other business functions. The Specialist will have a meticulous attention to detail and proactively work to improve both customer experience and general business processes. This is an excellent opportunity to join a dynamic and rapid growth environment in a clean energy industry that is transforming the world around us.

Crius Solar is an exciting and rapidly growing member of the Crius Energy family of brands that bridges the gap between the retail and solar energy industries. Our services span the entire solar project lifecycle including marketing, sales, design, installation and financing solutions. Our goal is to transform the traditional utility model by promoting the spread of a greener, more sustainable source of energy to everyday homeowners while also saving them money relative to their current electric utility.

Responsibilities

Provide real-time support to sales teams to ensure a smooth customer signing and onboarding process.

Welcome and communicate effectively with customers throughout their solar installation.

Schedule site inspections and coordinate with Crius installer teams.

Review customer agreements and other documentation for accuracy and completeness.

Communicate directly with inside and outside sales channels to ensure each project is on track and all necessary steps are being completed.

Communicate regular updates on projects to all stakeholders.

Articulate final solar designs to customers and address project questions.

Interface with finance, utility companies, and county offices to ensure a seamless installation.

Work as a team player on a dynamic and caring team that recognizes we all win together.

Qualifications

Bachelor’s degree preferred.

Bilingual in Spanish, is preferred.

Previous experience in the solar or energy industry is a plus.

Customer service and project or account management experience preferred.

Excellent verbal and written communication skills.

Customer focused with close attention to detail.

Strong problem solving capabilities and the ability to think outside the box.

Proficient with Microsoft Office and proven computer literacy.

Customer support hours may require evening and weekend staffing.

Eligible to work in either Canada or the U.S. now and in the future without sponsorship for employment visa status.

With over a million residential customer equivalents, Crius Energy is a comprehensive energy solutions partner that provides electricity, natural gas and solar products to residential and commercial customers. Crius Energy connects with customers through an innovative family-of-brands including Crius Solar, TriEagle Energy, Public Power, Comcast Energy Rewards, FairPoint Energy, Cincinnati Bell Energy, Big Sky Gas and Viridian Energy. Crius' broad suite of energy products and services make it easier for consumers to make informed decisions about their energy needs. The company is currently active in 21 markets across the U.S. and Australia, with plans to continue expanding its geographic reach. We are committed to making this world a better place to live by being socially and environmentally responsible – support­ing both our local communities and improving our planet.

Crius offers a comprehensive suite of benefits and employee rewards programs, including paid time off for volunteering/community service.

Due to the volume of responses we receive, we regret that we can only respond to those candidates under consideration.

Crius Energy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.