Instructions

I write instructions all the time. Here are some fairly representative samples.

Documentation of tasks, for IT staff use. Documentation like this is critical. With it, knowledge is shared. With the documentation in front of them, anyone in IT can perform the task. Also, knowledge is preserved. We don't have to scratch our heads and try to remember how we did it last time, six months ago.

Instructions for users. Brevity, accuracy and clarity are my goals when writing instructions for users. After all, it definitely won't help matters if the instructions themselves are difficult to understand!