Welcome to the TiVo
Community Forum ArchiveThis archive covers threads on TiVo
Community Forum that have not been posted to from the start until June 30, 2004. Any
thread that has a post made to it between 7/1/04 and 12/31/05, that had not been posted to, will be found in
Archive 2.
This is a READ ONLY site.

I was just WATCHING live HDNET the other day. The sound went away. I left it like that for 15 mins just to see if it would come back. It never did until I switched to another station and back to HDNET - it was back. This never happened with my HUGHES E86.

I have two issues with my new HR10-250 DirecTV Tivo HD receiver that according to tivocommunity.com, are widespread and are not defects with my setup or with my equipment.

#1) Video dropouts--during recordings the screen will go black for about 1-2 seconds while the audio continues to play. This will happen numerous times during a movie for example. I believe the latest I've heard about this is that it has something to do with compression that DirecTV uses. I have now spent almost $2000 on DirecTV equipment in the past two years and DirecTV has still not fixed this issue.

#2) this issue is specific to the HDTivo and HDNet--sometimes recordings are ruined because the audio drops off and never comes back. Now I have to check the end of recordings before I start watching to see if the recording is no good before I waste my time watching it.

I believe it is only fair to ask for suspension of my $11 fee per month for HD content until these issues are completely resolved.

Please consider this, and let me know ASAP. I should not need to discuss this with you as I have given you all necessary details but if necessary please contact me by e-mail.

There are many other satellite options for HD and I feel I have given DirecTV more than enough time to correct these issues.

__________________
MattRelax, its only TV. . .then what am I doing wasting time on a forum like this and spending hundreds of dollars on glorified VCR's?

quote:Originally posted by turls Here's my e-mail I just sent from their "contact us" page:

I have two issues with my new HR10-250 DirecTV Tivo HD receiver that according to tivocommunity.com, are widespread and are not defects with my setup or with my equipment.

#1) Video dropouts--during recordings the screen will go black for about 1-2 seconds while the audio continues to play. This will happen numerous times during a movie for example. I believe the latest I've heard about this is that it has something to do with compression that DirecTV uses. I have now spent almost $2000 on DirecTV equipment in the past two years and DirecTV has still not fixed this issue.

#2) this issue is specific to the HDTivo and HDNet--sometimes recordings are ruined because the audio drops off and never comes back. Now I have to check the end of recordings before I start watching to see if the recording is no good before I waste my time watching it.

I believe it is only fair to ask for suspension of my $11 fee per month for HD content until these issues are completely resolved.

Please consider this, and let me know ASAP. I should not need to discuss this with you as I have given you all necessary details but if necessary please contact me by e-mail.

There are many other satellite options for HD and I feel I have given DirecTV more than enough time to correct these issues.