Hello friends. This still isn't working. I've run through all seven resolutions in that documentation to no avail. The email is reaching the users inbox with the etp.dat as an attachment. There are three attempts by the BlackBerry to activate and it generates 3 emails that reach the users inbox each time. The emails are 20 minutes apart.

One thing I notice is that when I run the iemstest.exe against the account I'm trying to activate I get all successes.

Any gurus want to take a stab at this? I hired a consultant and he looked at my environment and setup and said it all checked out ok. I've put a call for support in with RIM and am waiting to hear from them.

I reread the documentation & rebuilt the server from the ground up and corrected my mistakes I made along the way the first time as I went and I get the exact same result as below. Every 13 minutes I get those same errors in the event log & it tells me that the one user I have "isn't started". I feel it's exchange permission related but as the consultant pointed out - it all checks out ok.

My next step is to try installing 4.1 and get it going with exchange. That or I'm going to give everyone blankets & matches and they will have to resort to sending smoke signals.

And the good news is it is working now. This afternoon I accidentally rebooted my exchange server and noticed some different items in the logs on the BES server after exchange came back up. I tried to re-activate again and it came booming in! So - what I have determined is that after exchange permissions have been set for BESADMIN, the exchange server requires a reboot.