Re: Users cannot get to log into the user profile page on CUCM 6

Hi

Regardless of LDAP sync or not, the users should get no access unless they are added to groups in the End User config page on CCMAdmin.

If you are absolutely certain that they are being redirected to ccmadmin when logging into ccmuser, AND that they are not in the groups which grant them access, then you have a problem with your server.

You could try restartint Tomcat (SSH to the server and enter 'utils service restart Cisco Tomcat') or raise a case with Cisco.

Re: Users cannot get to log into the user profile page on CUCM 6

It also sounds like you may have the users in the wrong groups. Users typically need to be in just the 'Standard CCM End Users' group, and possibly on of the 'CTI' groups depending what apps you run. Don't add them to 'Standard CCMAdmin Users' or anything like that...

Re: Users cannot get to log into the user profile page on CUCM 6

thanks for the response Aaron, the URL is http://callmanagerserver/ccmuser, and also when i use the /ccmadmin, they still log into the admin page. i think they shouldnt be able to log into the /ccmadmin.

because the CCM is fully integrated with LDAP, the user database is on the active directory and the CCM only synchronises and pull the data from the LDAP. no user is created on the CCM. i will look into the user groups but i can confirm to you that the users are added only to the Standard CCM End user group.

Re: Users cannot get to log into the user profile page on CUCM 6

Hi

Regardless of LDAP sync or not, the users should get no access unless they are added to groups in the End User config page on CCMAdmin.

If you are absolutely certain that they are being redirected to ccmadmin when logging into ccmuser, AND that they are not in the groups which grant them access, then you have a problem with your server.

You could try restartint Tomcat (SSH to the server and enter 'utils service restart Cisco Tomcat') or raise a case with Cisco.

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