There’s no obstacle in the way of the Bluetooth communication. If a device is in a case, you may need to remove it.

Both devices have sufficient charge or power.

Turn off the Bluetooth function of other nearby Bluetooth devices. Note: Bluetooth audio devices can’t connect to multiple source devices at a time. Be sure to disconnect any current connections to use it with another device.

If you’re using headphones set with a noise canceling function, turn the noise canceling function off.

Close Spotify while establishing the connection.

Close any other apps you’re not using.

Once you’ve checked the above, try restarting the connection:

Turn off the Bluetooth on your speaker.

With the Bluetooth settings on your mobile/tablet/desktop switched on, delete the information of the speaker.Tip: The setting to delete is often called Forget.

Turn Bluetooth off and back on for your mobile/tablet/desktop.

Turn the Bluetooth on your speaker back on.

Allow approximately 20 seconds for your mobile/tablet/desktop to detect your speaker. Once it appears, select it to pair.

Open Spotify and play something. The sound should now come from your speaker.

Didn't work?

Depending on your speaker, you may need to select it as the default for the device you’re playing from or configure the connection to allow media sharing. Look for those options in the Bluetooth settings for the device you’re playing from (i.e. your mobile, tablet, or desktop).

If the problem persists, check out the support site of your product for help.

If you’re having trouble with Spotify and your Chromecast device, check:

The device you're playing from is connected to the same WiFi network as your Chromecast.