Platforms - Chrome

Key features when connecting to Chrome OS ‘Client’ systems include:

Environment

A NetSupport Manager Control communicates, via HTTP, with Google Chrome OS devices that are running the NetSupport Manager for Chrome Client extension. For help installing and configuring the required components, please refer to the documents below.

Remote Control

A crystal clear thumbnail of each Chrome OS Client screen can be viewed by the Control in a single view.

The Client's screen can be discreetly monitored (Watch Mode) or remote controlled in real time (Share Mode).

For real-time instruction or demonstrations, the Chrome OS Client can be shown the Control (Windows or Mac) screen - in a browser tab, or in full screen mode.

The Client can also be shown an application running on the Control desktop.

Security

The 'Control' is the PC that views/takes over a system.
The 'Client' is the PC that is being viewed or taken over.

Chrome Incognito Mode:
To ensure that you maintain full control of your clients, it is recommended that you 'disallow' Incognito Mode in the Chrome OS User Settings. This can be done centrally via Google Management Console.

Installation and pre-requisites for Chrome:
For a NetSupport Manager Control to be able to connect and interact with Chrome OS devices, the NetSupport Connectivity Server must be installed on a Windows Server; the NetSupport Manager Control (Windows, Mac or Mobile) must be installed on the technician’s computer, and the NetSupport Manager Chrome Client extension installed onto each Chrome device.

The NetSupport Manager Client for Chrome OS can be used with your existing NetSupport licences already purchased (as long as you have sufficient unused licences), or additional Chrome OS only Client licences can be purchased from your NetSupport Reseller.

Please refer to the following documents for step-by-step installation and configuration instructions.