리소스

Hierarchical Navigation

Understanding Smart Care

Whether you are just learning about Smart Care or are have been a Smart Care partner for quite some time, the resources below will help you in every step of your journey. Resources include marketing collateral, leading practices, tools and technical documentation.

Partner Success Stories reveal the real-life experiences of Smart Care partners. In these stories they speak honestly of the benefits and challenges and reveal their own strategies ifor optimal success with Smart Care. Partner Success Stories are not for customer viewing; they are for partners only.

Title

Description

Benefits

Eclipse Technology Solutions saw that Smart Care quickly gave them a greatly increased attach rate and several other great benefits.

CCT has found that when a network call comes in, with Smart Care, they're already 30-40% to resolution.

Learn how CCT usesthe information gained from Smart Care in quarterly business reviews to strengthen customer trust and build loyalty. Also understand how Smart Care's flexibility makes it easy to sell to many different types of customers.

BlueWater Likes How Cisco Smart Care Service Keeps Them Close to the Customer

See how Smart Care allows optimum customer visibility and why this visibility is so important to partner business success. Also understand why pre-assessment work saves stress and time when setting up with Smart Care.

Customer Case Studies

Customer Case Studies are designed to be shown to customers. These stories reveal real-life business benefits that partners have brought to their customers with the Smart Care service.

Universal E-Business Solutions enhances its managed services offering with richer features at a lower cost with Cisco Smart Care Service

Increased Revenue

Streamlined Contract Management

Note: The Smart Care Financial Tool is not currently available. Please contact your Cisco Smart Care Service Distribution Representive who can use the tool to show your own customized ROI from Smart Care margins and revenue.

Introducing Smart Care

The Smart Care Jump Start Guides provide Partners with a focused step- by -step approach to understanding the Smart Care Service and how to integrate it into their service practice quickly and well. Please note that these guides are for US/CAN only.

The Smart Care Get on Board deck introduces you to Smart Care. It tells you what it is, what benefits you and your customers can gain as well as resource and contact information. Learn more about this offer that can quickly boost your business.

How do I get started?

How much does this cost?

Pricing and Estimate Information
This price estimate is to be used for estimating purposes only and is not legally binding. Pricing is subject to change. Premium 4-hour service may not be available at all geographic locations. Please note this does not constitute an offer by Cisco to sell some or all of these products or services, if any. This estimate does not indicate the pricing that may be offered by any Cisco distributor or reseller for such products or services and does not include any sales tax, VAT, or duty.

Smart Care Customer User Guide (English | Spanish) (PDF - 1.37 MB)
You can provide this guide to Smart Care to your customers. In addition to explaining to customers the role of a Smart Care partner, this guide tells customers how to access and review Smart Care reports to get the information they need.

Smart Care Service Communities

Cisco Smart Care Support Community — Provides access to Cisco Smart Care tools and resources and best practices to enable partners to work together with peers and customers more efficiently and solve their own issues. Access to this community is available only to registered Smart Care partners.