For the first time on UNDERCOVER BOSS, Sara Bittorf, Chief Brand Officer of Boston Market, makes the crucial decision to terminate an employee after he makes disparaging comments about the customers. During her undercover mission, Bittorf also learns to carve whole roasted chickens and struggles to manage a busy, timed drive-thru window.

The episode airs Friday, Feb. 1 (8:00-9:01 PM, ET/PT) on the CBS Television Network. Get a sneak peek below!

Undercover Boss is an Emmy Award-winning reality series that follows high-level corporate executives as they slip anonymously into the rank-and-file of their own companies. Each week, a different executive will leave the comfort of their corner office for an undercover mission to examine the inner workings of their corporation.