Terms & condition of use

Conditions of sale below define the conditions applicable to all purchases made on the "Milk & Carrot " website.

Every order implies acceptance of these terms and conditions .

Milk & Carrot reserves the right to modify at any time the present conditions of sale. In this case, the conditions will be those in strengths at the settlement date of the order by the buyer.

1- Price

Prices are in Euros currency and are net price, excluding shipping costs ( VAT not applicable ). Shipping will be provided after confirmation of your order. The seller grants the right at any time to modify its prices based on those of its suppliers. However, Milk & Carrot undertakes to invoice the goods ordered at specified when placing the order price.

2- Ordering

To order on Milk & Carrot website , place your items in the cart, then folow the instructions.

In the item description, it indicates whether the item is in stock and what is the deadline for ordering.

Beware that Milk & Carrot collections are limited series , Milk & Carrot reserves the right to offer you a choice of patterned fabrics if the one you choose is unavailable .

3- Payment

Payment is for the moment only by bank transfer ( French bank account ) in Euros.

When paying by bank transfer, your order will not be dispatched until I have identified your payment in my bank account.

4 - Shipping / Delivery

No deliveries will be done before payment is received. Milk&Carrot is shipping from Bangkok, Thaïland.

International orders to Europe are shipped economy via the Thaï postal service unless otherwise stated. International shipping usually takes 10 days to 3 weeks (or longer depending on location and/or the time of the year).

Milk & Carrot is not responsible for any delay or loss due to the post. The transport risk is borne entirely by the buyer.

The fees are calculated as accurately depending on package weight .

A priority mail upgrade (EMS) is available for most items. Delivery time will usually occur within 4 to 5 business days depending on your destination. If you choose this option, I will email you the appropriate rate (starting at mininum 24 Euros )

5- Refunds and Exchange Policy

Milk&Carrot items are created and handcrafted at the request according to your wishes, no returns will be accepted except error from Milk & Carrot .

For items in stock, I do accept returns for exchange but no refund shall exceptions to discuss personal email directly. For returns, you contact me within 5 days of receipt of goods, providing the items are returned complete, in perfect condition and in their original packaging.

For international and local sells : you will be required to pay for all delivery costs including the return of the items to us.

6- Intellectual Property

Each item is unique, all of the pieces listed in my shop are handmade by me. Carrot Milk & creations are the property of Nathalie Laplace. No reproduction, even partial, is allowed.