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Customer Survey

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Customer Satisfaction Survey

Thank you for taking time to complete our survey. We appreciate that you have taken this opportunity to provide us your feedback. We value your opinion; the information provided will be used as a tool towards our commitment to quality service and customer service. To show our appreciation we will email you a special offer for a $5 Off Your Next Oil Change to thank you for taking your time to complete our survey.

* Required information

*Your Name

*Zip Code

*Phone

*Email

*Date of Visit

Vehicle Make

Vehicle Model

Vehicle Year

Vehicle Mileage

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Date of Birth:

Where did you hear about us? *

Newspaper
Television
Website/Internet

Radio
Yellow Pages
Other

Please provide us feedback on the below service areas

Yes

No

Have you ever had your vehicle at Tuffy Wesley Chapel before this visit?

Did we greet you promptly?

Did we treat you with respect?

Did we explain how we determined your vehicle's problem?

Did we review your vehicle inspection with you?

Did we explain our estimate to your satisfaction prior to the service?

Did we offer to show you the repair work performed?

Did we complete the service on your vehicle when promised?

Was your vehicle fixed right the first time on this visit?

If your vehicle wasn't fixed right the first time, has your problem been resolved?

I intend to return to Tuffy Wesley Chapel for future services.

Please rate your most recent experience at Tuffy Wesley Chapel in the following areas

Poor

1

2

3

4

Excellent

5

Appearance of the shop

Speed of your service

Friendliness of the staff

Knowledge of staff

Price of service performed

Quality of workmanship

Overall Rating and Additional Comments:

Poor

1

2

3

4

Excellent

5

Rate your overall experience at Tuffy Wesley Chapel

Was there anything about your service that surprised or delighted you?