Zuora Appoints New Chief Product Officer and Chief Customer Officer

Executives to Lead Zuora’s Next Generation of Platform Innovation and its Customer Adoption

August 20, 2019 11:00 AM Eastern Daylight Time

SAN MATEO, Calif.--(BUSINESS WIRE)--Zuora, Inc., (NYSE:ZUO) the leading cloud-based subscription management platform provider, today announced that Chris Battles has joined the company as its Chief Product Officer, and Tom Krackeler has been appointed Chief Customer Officer. Both are part of the executive management team reporting Zuora to co-founder and CEO Tien Tzuo.

“Chris is a great addition to the Zuora leadership team where his wealth of experience at leading enterprise software companies will help scale our platform and applications for the next level of growth,” said Tzuo. “We’re also excited to have Tom in his critical new executive role, leveraging his deep knowledge and experience from four years as our senior vice president of product, to ensure our customers are consistently successful and growing as a result of adopting Zuora products.”

This news builds upon Zuora’s June announcement unveiling the Zuora Central Developer Platform. The new platform allows companies to integrate, extend and orchestrate all aspects of a subscription business from a single platform, which developers can use to build upon Zuora’s existing applications – Zuora Billing, Zuora RevPro, Zuora Collect, Zuora CPQ – for their unique subscription business.

“The role of subscriptions in our modern digital lives is expanding and Zuora sits at the epicenter of shaping its future. The Subscription Economy is still in its early stages and I can’t wait to contribute to its evolution, working with the world-class product and engineering teams at Zuora to craft and execute a product strategy and a vision that will better serve all of our customers,” said Chris Battles, Chief Product Officer at Zuora.

Chris comes to Zuora with his proven track record of more than 15 years leading product for large-scale software companies, including LogMeIn, Citrix and Intuit. He was most recently the senior vice president and general manager of the Communications and Collaboration business unit at LogMeIn where he managed a multi-national organization of more than 1,000 employees while setting the overall business unit strategy. Prior to that, he was the Chief Product Officer of LogMeIn, where he led overall product strategy for the $1 billion organization, including ownership for the company’s commerce, data and identity services. Prior to LogMeIn, Chris was vice president and general manager of the Citrix Communications Cloud. He also held multiple product roles at Intuit, including vice president of product experience and leading the transformation of Intuit’s payments technology platform. Chris is also a Boston Consulting Group strategist, having spent five years at the leading global management consulting firm.

About Zuora, Inc.

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box,, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in the Silicon Valley, Zuora also operates offices around the world in the U.S., EMEA and APAC. To learn more about the Zuora platform, please visit www.zuora.com.