My wife and I have acounts on the same computer. Her email

Customer Question

My wife and I have acounts on the same computer. Her email works fine. I can not send emails from my account. I can send myself an email and the only way I can receive it is to click on Send & Receive. I have been over this with my provider and we have checked all of my servers and they are correct. I have also tried to send emails using Suddenlink's email and it works fine. They say it is a microsoft problem. I have sent myself an email and waited 2 minutes to receive it and only receive it when I click on send & receive. Ithink i have set up a Microsoft Account but I am not sure. My email address is
***@******.***. My telephone No. is xxx xxx xxxx. I am a beginner ona computer and 80 years old. Thank You.