Call Center

Phones

E-mail

Working hours

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02

Fax

(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1l and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

Business centers for small enterprises

We set up 23 specialized Business Centers in order to be closer to you at any time and to support the successful implementation of your projects.

Information on account movements and balances can be obtained in different formats and via different channels.

*Cash operations are offered for accounts in leva, euro, US dollars, British pounds and Swiss francs.

Application

You may open an account for a commercial company or a sole trader if you are a manager and represent the company, respectively a person representing the sole trader, and if you are explicitly authorized by the manager representing the company/trader for that purpose.

Opening an account

You must submit completed bank forms: a Contract with a request for opening and maintaining a bank account and for providing bank services to Legal entities and a Specimen of the signatures; all specimen signatures must be handwritten in front of a responsible bank employee or certified by a notary.

In cases where you authorize third parties other than those authorized in the registration documents of the company to operate with the bank accounts, you must submit to the bank a notarized power of attorney and a specimen of the authorized person’s signatures or complete and sign the power of attorney for operating with the accounts and apply a specimen of the authorized person’ signatures handwritten in front of a responsible bank employee.

Depending on the type of company, the Bank may request additional documents for opening the account.

When opening an account, you must deposit the minimum required balance according to the Bank’s current Tariff.

You pay a one-off fee for opening an account based on the Bank’s current Tariff.

The Bank collects a monthly fee for maintaining the account based on the Bank’s current Tariff.

Tax aspects related to the accounts

According to the current Corporate Income Tax Act, foreign legal entities that do not have a permanent establishment in Bulgaria must pay a 10% withholding tax on certain types of income generated in Bulgaria, including income from interest on bank accounts.

In view of the above, Raiffeisenbank (Bulgaria) EAD withholds 10% of the interest paid on client bank accounts and deposits.

Note: Taxation can be avoided if there is an agreement to avoid double taxation between Bulgaria and the relevant country where the foreign legal entity is registered. In order to avoid taxationor obtain tax exemption, a foreign company must submit to the bank a document issued by the local tax authorities and certifying its status of a resident of the other country, a declaration by the company itself that it is the ultimate recipient of the income and that it has no a permanent establishment in the Republic of Bulgaria, and the company must also attach a document verifying the representative power to the persons who have signed the declaration.