Frequently Asked Questions

How do I make an appointment?

It’s simple. Call our office at 855-863-9595 , and we can get the appointment process started.

What insurance is accepted?

Please call 855-863-9595 and ask for Insurance Enrollment to see if your insurance is accepted.

Are there any burn survivors I or my family can talk to?

One of the best resources is the Phoenix Society for Burn Survivors, which is a national organization focused on helping burn survivors and their family members “get back to living.”

Can I donate my skin to help burn patients?

At this time, there are no skin banks or medical facilities in America that accept skin from live donors.

How long is a patient usually in the burn center?

It varies. The length of stay depends on the percentage of body burned, depth of burn (2nd or 3rd degree) and other medical complications involved (such as diabetes, heart disease, etc.). Typically, patients who experience a burn to a larger portion of their body can expect to stay in the hospital 1-day per percentage of Total Body Surface Area (TBSA) covered by the burn.

Will there be scarring?

Most second-degree burns heal with minimal scarring and pigmentation does return. All third-degree burns must be grafted with the individual’s own skin. Therefore, a scar is likely.

What can a family do to prepare for the patient’s return home?

Discharge planning begins at admission with early identification of discharge needs. A case manager and social worker help prepare the family for discharge.

My loved one does not have medical insurance, what can I do to help them?

Trained professional, financial counselors are available at the hospital to assist with possible funding programs.

Do I have to wait for my loved one to make a social security disability application?

How can I donate blood for my loved one?

What should I do before my operation?

Make sure that you do not have anything to eat or drink at least 6 hours before coming to the clinic to be seen for your burn or wound. This includes water, hard candy, mints, ice chips, or chewing gum.

Make sure you go over your medications with the staff at the clinic.

Please make sure that you have a responsible adult with you that can stay with you and drive you home. The drugs and or anesthesia you receive will make it unsafe for you to drive a car. If you are using a cab or public transportation, you must have a responsible adult with you.

What happens after my operation?

After your surgery, you will be given an instruction sheet at the time of discharge. This information sheet will provide information regarding your burn or wound care. This sheet will also provide information regarding signs and symptoms to watch for after you are discharged.

When you are discharged, there will be a dressing that contains a slow release antibiotic. This dressing needs to stay dry and intact until you return to the clinic. Do not remove the dressing.

You may experience some drainage. The color may be a darker brown, reddish-brown or yellowish-brown. This is normal.

If needed, you can reinforce the dressing with clean, dry gauze and tape. Remember, you shouldn’t take any of the dressings away, but you can add to them.

If the burn or wound is on your arm or leg, keep it elevated or propped up to reduce the swelling.