FREQUENTLY ASKED QUESTIONS & Help Desk

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We should have sent you order details by email after you placed the order. Sometimes it would be sent to your spam folder. Please search for "ieyebeauty" to find our emails, and put us to your whitelist.

We should have sent you tracking number by email after we shipped your order.
Sometimes it would be sent to your spam folder. Please search for "ieyebeauty" to find our emails, and put us to your whitelist.

The total shipping time between you order and receive your order is PROCESSING TIME + DELIVERY TIME. Most of the items take 1-3 days to process, but some will be longer, you can check the required processing time on the product pages.

About delivery time:

Normally it takes 2 weeks by Registered Air Mail, or 1 week by EMS Speed Post to ship to American, European, and Australian countries.

If you are shipping to Asian countries, it should take 1-2 weeks by Registered Air Mail, or less than 1 week by Speed Post.

Please contact us ASAP with your order number and your correct delivery address. If we haven’t despatched your parcel yet, then we will be able to change the address. However, if your parcel has been despatched already, then we cannot change it. We are not responsible for misdelivery in this case.

No, sorry, it is unsafe to do so. A signature is required to fully ensure that the parcel gets delivered to the recipient and to minimize the risk of loss. Otherwise, compensation for a lost package would not be offered by the postal service.

Average of 10 to 17 business days (not including weekends and holidays) by International Registered airmail (default method) worldwide. Speedpost (additional fee) is equivalent to EMS, and takes 2 to 6 business days to most locations. Please read our Shipping Info Page for the full details.

Here is a short description of what your order status means. Please note that “business day” refer to working days, excluding holidays and weekends.

“Processing”:
Your order and payment have been received by our system and is currently awaiting processing. This step usually takes 1 business day.

“Awating Shipment”:
Your order is currently processing. This step usually takes 1 to 3 business days + any additional days indicated for processing on the product webpage. For example, all Freshlook, CIBA Vision, Acuvue & Bausch & Lomb products require an additional 2 business days for processing. If your order contains toric lenses which are made to order, the order will remain in this stage until the toric lenses have been manufactured in South Korea and shipped to our warehouse in Hong Kong (2 to 4 months as indicated on the product page). We do not guarantee that any changes can be made at the order even while it is at this stage due to the high volume of post we have to process.

“Shipped”:
Your order has been despatched from our Hong Kong warehouse. We have handed it over to the courier who will then forward it to the post office.

“Awaiting Payment”:
Payment is pending or the complete payment hasn’t been cleared by Paypal. This occurs usually when you pay with Paypal via your bank account, so the payment is sent as an eCheck which takes up to 1.5 weeks to clear (depending on your own bank’s policies).

“Out of Stock”:
Some of the items you ordered is currently not in stock. You should receive a separate email suggesting the related product to order instead.

“Ordering Custom Item”:
Your order includes custom made item(s) and it is currently making to order.

“Manual Verification Required”:
There is a small problem with your order, such as incomplete address detected, payment problem, etc. You should receive a separate email detailing the problem.

“Refunded”:
Your order has been partially refunded due to an item being out of stock OR you have have initiated a Paypal dispute OR we have refunded your order for other reasons which we would have stated in a separate email or in the Paypal refund itself.

We strive to reply to all e-mails within 24 hours of receiving your message. We admit that we’re human and we apologize if we may have overlooked your e-mail. In that case, please kindly send us another message using the Contact Us form. However, the lack of reply is usually due to one of these two possibilities:

1. Our e-mail went to your SPAM box. To prevent this, add “info@ieyebeauty.us” or the domain “ieyebeauty.com” to your contacts list. Or go to your SPAM box, look for our message and mark it as “Not Spam.”

2. You supplied a wrong e-mail address. Double-check to see whether you missed a letter, or if you registered with Yahoo instead of Gmail. Contact us again, supplying your correct e-mail address.

YES! We are totally open to discuss collaborations and sponsorships with bloggers or Youtube beauty gurus. Feel free to send in an application. If we fall in love with your blogging skills, we will definitely contact you for sponsorship opportunities.

The tracking number will be available on your country’s national postal service’s website after it has left Hong Kong and passed through your country’s customs.

Most countries (USA, Canada, etc.) offer tracking within the destination country. However, we regret to inform that there are some which do not (e.g. UK, Australia). This means that you will only be able to use the tracking number up to the point that the parcel leaves Hong Kong.

Tracking numbers are updated to your account 2 to 3 business days after the parcel has been despatched. Since there is 1 to 3 business days for processing, this means that you should receive in the tracking number in 3 to 6 business days after placing your order.

The tracking number for your parcel will be emailed to you and updated in your account once your parcel has been despatched. After that, please refer to our Shipping & Tracking page. You will find the way to track the orders.

Items that are found to be physically defective (e.g. tears, uneven coloration) in intact, unopened packaging within 6 months of purchase may be replaced with the same item or one of equal/lower value. Please contact us with a photo to show the defect.

If you wish to cancel your order after payment is made due to any reason, kindly inform us BEFORE YOUR ORDER IS SHIPPED. A full payment will be refunded. If you wish to cancel your order after the order is shipped, please refer to our Returns Policies

Yes, but these free lens cases are subject to stock availability. We do not guarantee that one will be included with every pair of lenses for this reason. These are easily available and very affordable from any dollar/drug store. However, 95% of the time the cases will be included with the lenses.

Please order 0.00 (plano) lenses. However, if you have never worn contact lenses before, we still recommend that you check with an optometrist beforehand to see if your eyes are suitable for lenses in the first place.

If you are a first-time cosmetic lens user, we highly recommend that you check with your optometrist to see if you are a good candidate for contact lenses. Your eye care professional should be able to give you expert advice and guidance on the proper handling and usage of cosmetic lenses. You should visit your optometrist for an eye exam at least once every two years to be completely up-to-date on the health condition of your eyes.

We do not recommend wearing these lenses for more than 6 hours at a time, nor do we recommend wearing them everyday. Color contact lenses are meant for cosmetic enhancement only and not as a direct replacement for conventional clear lenses.

We purchase from the largest and most trusted manufacturers in Korea who export their products to many countries globally. They have received numerous awards and certifications, some of which include the KFDA (Korea Food and Drug Administration), MHLW (Japan Ministry of Health, Labour and Welfare), ISO (International Standard Organisation), CE (Conformité Européenne), KGMP (Korea Good Manufacturing Practice) and UKAS (United Kingdom Accreditation Service). These contact lenses do not pose a health risk any more than regular conventional contact lenses do. If you don’t practice proper hygiene and don’t take care of them, of course there will be a risk wearing them.

If you follow proper contact lens care instructions (e.g. disinfecting, rinsing and storing them in solution, washing your hands with antibacterial soap before touching them, not wearing them for extended periods, not sleeping in them, etc.), then you should have no health issues concerning the use of not just these lenses, but any kind of contact lenses. These lenses, just like regular contacts, come in hermetically sealed vials in buffered, sterile saline solution. Therefore, they are safe to wear, but your health, again, depends on how well you follow a hygiene regime!

If you see a brand of circle lenses that you like but we don’t carry, please do not hesitate to tell us! Through our close relationship with many manufacturers and importers and our years of expertise in the circle lens industry, we will help you source the product or recommend something similar. We are always looking for more ways to serve our clients’ interests and desires!

Our lenses are guaranteed authentic, as we source products directly from Korea. We have documents for proof available upon request. We only sell products that we ourselves would use, and we don’t want to put fakes in anyone’s eyes! For all GEO lenses produced after 1 April, 2009, authenticity stickers are provided on each vial. As part of the company’s “Anti-Fake Campaign,” customers can check the code on the sticker on the manufacturer’s website to verify.

iEyeBeauty.com is a leading colored contact lenses, circle lenses online store based in Hong Kong, Asia.

We sell more than 500 types of lenses in stock, including 1-year, monthly, weekly, daily contact lenses. Also, more than 60 types of order made Toric contact lenses for astigmatism. And we are still adding new items to our product lists as to satisfy different needs.

There are more and counterfeit color contact in the market, wearing those may hurt your valuable and vulnerable eyes. All the contact lenses we sell are imported directly from Korea, Japan, or obtained directly from the sale agent of Asia. All contact lenses are AUTHENTIC, and passed the global quality check and standard such as ISO, CE, KGMP, FDA, with quality guaranteed!

We believe circle lenses are more than just colored contact lenses, they redefine the beauty boundaries of eye makeup. Even more, it tells people who you are. Your eyes speak with iEyeBeauty.

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Free Shipping

Get Free Shipping on orders above US$30 and free returns to us! The free shipping takes only 7-14 working days to deliver to United State, United Kingdom, Australia and other countries.

Amazing customer service

We provide the Best Colored Contact Lenses and customer service for our customers. If you have any dissatisfaction on any things, please feel free to contact us for our improvement that makes iEyeBeauty better.

No Customs or Duty Fees

We mark all the orders as a Low Value Parcel! The total billed at checkout is the final amount you pay, inclusive of tax, with no additional charges at the time of delivery!

Massive Choices

We provide more than 500 types of Contact Lenses, Colored Contact Lenses, Circle Lenses. Which is inclusive of 1-year, monthly, weekly, daily lenses, and more than 60 types of custom made contact lenses for astigmatism.