Terms & Conditions

All tests must be pre-paid either by credit card online or by invoice.

In the case of corporate customers a legitimate Purchase Order number
may be accepted in lieu of payment (subject to status).

Unsecured bookings will not be entered into due to the nature of the
service provision and the high cost of recovering money owed.

It is the responsibility of the booking person to ensure the candidate
is informed of the test appointment date and time, however Kingsway English Test
generates an automatic email to the candidate's email address supplied
by the booking person to assist with this.

At the appointed time it is the responsibility of the candidate to call
the Kingsway English Test call centre number which is +44 1905 619881.

The call window during which the candidate may call is five minutes
either side of the appointment time. A green bar on the candidate's
booking screen confirms this period.

If a candidate misses the appointment slot Kingsway English Test will endeavour to
carry out the test if there is an assessor available within a period of
one hour of the appointed time. If this is not possible the test will be
deemed to have been used and the status of the candidate will be shown
as 'Closed – Missed slot/candidate didn't call'.

Only exceptional cases will be considered on their own merits for
credit. Requests should be made in writing to
credit@kingsway-englishtest.com.
Kingsway English Test's decision is final and correspondence will not be entered into.

If the booking person wishes to change or cancel a booking this can be
done anytime up to a minimum of 24 hours prior to the appointed time.
This should be done by clicking "Change a Booked Slot" and
following the procedures shown.

Cancellations / Changes made less than 24 hours before the appointed
time will not be permitted and will be charged as though taken.

Kingsway English Test reserves the right to change an appointment to a different
mutually convenient time if necessary through illness of its staff or other
unforeseen circumstances.

In the event of any dispute regarding the result of the test in the
first instance the Director of Studies will carry out a review of the
original test. If this is inconclusive in its findings Kingsway English Test will
carry out a repeat test free of charge.

Kingsway English Tests are carried out to the highest of professional standards and
results are as accurate as is possible within 'human reason', however
Kingsway English Test cannot be responsible for any loss, consequential or otherwise,
as a result of its assessment of a candidate.

Candidate security: It is the responsibility of the client to ensure
that the person taking the Kingsway English Test is the correct person. This can be
done by requiring the candidate(s) to make the calls from the client's
office where identity can be verified, or in the event of remote
candidates the client can supply Kingsway English Test with personal information
known only to the candidate such as names of parents, brothers, sisters,
passport number etc. Kingsway English Test make every reasonable effort to check
identity during the course of the test against details supplied by the
client but, although extremely rare, cannot be held responsible for
wilful attempts to defraud the system.