I upgraded from C1 6 to C1 7 (7.1.3). I have some Fuji X Pro 1 raw images on my main Photography drive. I tried to import these images into C1 and cannot get the import module to work. I even played the introductory video and the process described is not what I'm getting. I select a new Catalog and names it JR, placing it on a different internal drive (BTW, I tried it on the same drive with same results) and selected the import image arrow. I was not directed to an option to select where to download the files, instead the truncated dialogue box where you name a the images, add metadata, and file info pops up. I filled out the info, but no images were selected. So, basically, I can't import existing images into the program. I tried from a media card and still can't get them into the program. I loaded Media Pro and can view them but, can't get them into the C1 catalog I setup.

What am I doing wrong? I can't get the Import From dialog box. Is there no way to browse files from within C1? This is such a basic part of a raw imaging program, I can't believe this is happening.

BTW, I can look at the images using Sessions, just like version 6. My problem is when using the Catalog concept.

I upgraded from C1 6 to C1 7 (7.1.3). I have some Fuji X Pro 1 raw images on my main Photography drive. I tried to import these images into C1 and cannot get the import module to work. I even played the introductory video and the process described is not what I'm getting. I select a new Catalog and names it JR, placing it on a different internal drive (BTW, I tried it on the same drive with same results) and selected the import image arrow. I was not directed to an option to select where to download the files, instead the truncated dialogue box where you name a the images, add metadata, and file info pops up. I filled out the info, but no images were selected. So, basically, I can't import existing images into the program. I tried from a media card and still can't get them into the program. I loaded Media Pro and can view them but, can't get them into the C1 catalog I setup.

What am I doing wrong? I can't get the Import From dialog box. Is there no way to browse files from within C1? This is such a basic part of a raw imaging program, I can't believe this is happening.

BTW, I can look at the images using Sessions, just like version 6. My problem is when using the Catalog concept.

Hi James,

Choose the location of your images to import in the 'Import From' area. Its the very first thing you will see in the top left of the IMport window.

If you images are stored in folders and sub folders, check the 'Include Sub Folders' box too.

OK, here is a screen shot to demonstrate my issue. I took a few shots of my dog as a demo. I can upload them as a session, but not as a catalog. This happens regardless of the location of the images (card, HD, camera).

Tried deleting the preference files mentioned and still no help. Probably need a clean install again. I've had a support ticket in since Thursday, so hopefully they have an answer, though I'm not holding my breath.

Check your spam filter for a reply to the support case, or log in to the website and check manually.

Support case response time at P1 is measured in hours not days - if you submitted it on Thursday you HAVE received a reply. If you didn't get a notification there could any number of email-based reasons for that (spam filter, issues with your email server or provider etc), which is one reason why P1 hosts their own support case management system so you can always log on and see the case updates.

Check your spam filter for a reply to the support case, or log in to the website and check manually.

Support case response time at P1 is measured in hours not days - if you submitted it on Thursday you HAVE received a reply. If you didn't get a notification there could any number of email-based reasons for that (spam filter, issues with your email server or provider etc), which is one reason why P1 hosts their own support case management system so you can always log on and see the case updates.

You are right, they requested more info a few days ago. I'll ck back everyday from now on.

I've been in contact everyday with PhaseOne Tech people. I've explained the problem, sent screenshots, uploaded a QuickTime video on my workflow, and today I save the current workspace and uploaded that file for them. They think it's a workspace issue, since there is no way for a user to alter the import/export tools. So, hopefully they will have a solution tomorrow.