The franchising sector has shown steady growth over the past four years, in a tough economy from contributing an estimated 9.7% to the country’s GDP in 2014 to its recent figure of more than 15%, according to the Franchising Association South Africa 2018 survey.

It's time for a new approach to development that adds value and gives citizens a voice and more rights. Until now development has been driven in a top-to bottom approach where government bureaucrats sit in air-conditioned offices and figure out what development dispensation should come into existence.

Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to be one and the same thing? While these two terms are closely related, they are not the same thing. Because they are often confused or used interchangeably, we will be taking a look at customer service vs customer experience in more detail.

Staffing firm the ManpowerGroup has released its Talent Shortage reportfor 2018, showing the difficulties faced around employment. The research is based on a survey of 39,195 employers across six industry sectors in 43 countries and territories.

National electricity supply company Eskom has announced the possibility of having to implement load-shedding across South Africa has become higher, as coal stockpiles at five of its power stations dip sharply. Eskom’s spokesperson Khulu Phasiwe informed Reuters that the possibility of national is not isolated to a specific region of the country, but is rather a national issue.

Vuyani Jarana told the SA Flyer Magazine that the embattled airline can be saved. The chief executive said that South African Airways was on track and on budget in its turnaround strategy. What Jarana needs most is time.

Deloitte has published its annual Executive Compensation Report, showing what top executives earn in South Africa. The 2018 report analyses the remuneration disclosures of executives from JSE listed companies over the past 7 years, and paints a picture of how executive pay has shifted over the years, and a possible way forward.