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We collect various pieces of information at different stages of your buying journey, depending on what stage you are at and why we collect it.

Some of this information is considered to be Personally Identifiable Information (PII), however this is only collected with your explicit consent, stored securely and processed accordingly.

Recipient Information

We collect what we refer to as ‘recipient information’ or ‘recipient details’ under the understanding that this information is required to ensure a safe and sound gift delivery.

We keep recipient details completely separate from customer details. We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.

To ensure a safe delivery, we collect the following information:

Recipient Name

Recipient Address

Recipient Telephone Number

Only used for safe delivery

Customer Information

Teleflorist.co.uk collects the following information from the purchaser:

Name

Email Address

Telephone Number

Order Occasion***

Card Message***

IP Address

Used for Fraud & Loss Prevention

User-ID

The User-ID allows us to recognise multiple visits, interactions and engagement with better accuracy. This allows us to provide a consistent service to you as a user.

***Order occasion and card message are gathered to help with processing your order.

Our Promises

We show the same prices to all customers all the time.

If you have a discount applied, the full value price is the same for every customer.

We will never sell, share or reproduce your personal information

We recommend reading the policies provided by third parties that we work with to provide the service we offer.