Quality Management

Quality Management thinking has influenced a revolution in the way organizations are managed over the past few decades. Ideas such as customer focus, ethical management, continuous improvement, Six Sigma, leadership and organizational learning have all been impacted by – and in some cases developed from - this important field. This study guide provides a coherent view of the underlying principles quality management, and how these relate to practical application in a range of organizations.

howard

very good!i like this book so much

ABOUT THE AUTHOR

Graeme Knowles

Graeme Knowles is a Principal Teaching Fellow at The University of Warwick. He has worked in Quality Management and Process Improvement for over 20 years in both senior industrial and academic roles, and is a qualified Six Sigma Black Belt.