Check the Sound Level

If you cannot hear any audio being played, here are four possible reasons:

• Your speakers or headphone may not be correctly connected. Make sure they are securely plugged into the correct output jack. If your sound card is color coded, green normally represents the sound output.
• Your speakers or headphone may not be working. If sound flows through the speakers but not the headphone, your headphone may not be working, and vice versa. To check, plug in a known working set and test again.
• Your output volume level may be too low, which means you will have to adjust the audio level of your sound card. To adjust the volume on your sound card, open Quikscribe Player, select File, and then select Player Levels. Adjust the Volume slider to a higher level.
• It is possible that your sound card in your computer is not working, not installed or incorrectly installed. To resolve this issue, contact your Network Administrator to re-install or replace your sound card or sound card drivers.

If you can hear the Tutorial but cannot hear a file that has been sent to you for transcription, the author of the dictation may need to increase the recording volume for the Recorder hand control.

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