It is important that you contact your household insurance provider straightaway and tell them about any damage caused by the flooding. If you do not do this, it may affect any insurance claims you need to make.

If you are not insured and are having financial hardship, we may be able to help you.

We are always mindful of the trauma that can be caused when properties are flooded by sewage. When customers are affected by sewage flooding they are entitled to compensation.

For further information on sewage flooding, please refer to our Floodcare guide.