Shifting from Learning to Expertise Management Systems

Conference Archive

Ecosystem 2015 - March 26, 2015

Frank Nguyen

Chief Talent Development Officer Advisor Group

For almost 20 years, learning management systems (LMS) have been a
mainstay of any training organization, particularly those engaged in eLearning
and other forms of online learning. LMS vendors have emerged and consolidated
and capabilities have matured; some systems have even expanded into HR-related
areas such as talent management and workforce analytics. Despite these changes,
learning management systems continue to have one primary objective: to track
and report learning. But learning is just a means to an end: Organizations
train their employees so that they can build expertise and perform their
respective jobs.

In this session you will explore how one organization has shifted
its strategy and systems away from learning management and towards expertise
management. You will discuss how rather than mandating courses, sequencing them
into learning plans, and defining arbitrary deadlines, learning content is
organized into areas of expertise and openly available to all employees to
consume at their own discretion. You will examine how employees can earn
expertise points through everyday learning activities such as reading an
article, referencing performance support, sharing expertise with a peer, or
receiving an endorsement from a stakeholder or customer.

In this session,
you will learn:

The connection between learning,
expertise, and performance

To identify the deficiencies between
learning management systems and performance

The benefits of how an expertise
management approach can enable performance through continuous learning

To identify the transformational steps
on how to transition from learning management to expertise management