The Bank of Melbourne Warrnambool Branch Lending Manager accepted the award at the annual Customer Service Awards night at South West TAFE on Thursday November 17.

Runners-up were Isaiah McLeod from AquaZone and Sharon Hargreaves from Bakers Delight.

Each winner of the monthly Customer Service Award, which is presented from February to September, was in the running for the top annual honour.

Warrnambool City Council Director City Growth Andrew Paton congratulated all of the nominees for their dedication to excellent customer service.

“Good customer service is vital to the success of any business, and it’s heartening to see that it is a core focus for many Warrnambool businesses,” he said.

“Simple actions such as smiling or being particularly helpful can leave lasting impressions with people and encourage repeat business.

“Mr Field is someone with excellent communications skills who customers find very easy to deal with. Nothing is too hard for him, he ensures potentially difficult transactions run as smoothly as possible and his dealings with customers are first class.”

Mr Field thanked his team at the Bank of Melbourne and his customers for their support.

“It’s a team effort and I wouldn’t be able to do it by myself. I love what I do and I love having the opportunity to be able to do it in Warrnambool,” he said.

Dennis Bushell was named the Volunteer of the Year for his work with Friends of St Brigid’s Crossley while Norm Halliwell from Riding for the Disabled and David McGinness from the RSL and Flagstaff Hill were runners-up.