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Avg. Dealer Rating: (23 reviews)
"not really helpful but there was some effort. 2 or 3 different responders to me
and they did not communicate with each other. interestingly each vehicle I
was interested had "just been sold that day." also didnt really put out any
effort that truck fit my specific needs is less than 200 inches long."

Avg. Dealer Rating: (23 reviews)
"I drove 1.5 hours to see a vehicle that I found on the internet. Emails
with rebates were sent advising if I chose to purchase i could use them
towards that or if not, I would receive a $25 gas card.
My Salesman was less than enthusiastic, and didn't really seem like he
wanted or needed to make a sale. He questioned about running my
credit a few times, to which I asked to see the vehicle I had traveled to
see before making any decisions to which he would say, "ok, first let me
get this and that info from you". I was looking to trade a 2016 Jeep
Patriot High Altitude in and expected to carry over what wasn't covered
on the trade pay-off into a new loan. What I wasn't expecting was the low
ball offers that were made. First they had my vehicle priced as a latitude,
not High Altitude. Plus nowhere on the sheet did it show all the features
my vehicle had to include remote start, towing package, dual heated
seats and so much more. When this was brought to his attention, he just
down talked it to being, that's all it's worth, we have to make money too.
Finally I was able to view the vehicle I drove all that way for. First thing I
noticed when i sat in the drivers seat was this peculiar smell of old wet
material. There was sticky drink and food remnants all over the center
gear shift console, in the cup holders, the middle seat had gum stuck
inside the flip down armrest/cup holder. In the floor board where the
middle seats are able to slide forward to allow entry into the rear seating
area were full of trash, food, old straws, etc. Under the hood was rust
everywhere and the coolant and windshield wiper containers were
completely dry. My salesman apologized for the vehicle being so dirty.
That's ok, so was I.. I mean, they only knew for almost a week I was
coming to view it and it had already been on the web for a little while.
I finally decided, this was not the deal for me. So I told my salesman I
would hold on to my jeep a little longer and asked about the $25 gas
card. He came back from checking on it to tell me they didn't have
anymore but if I would follow him to a gas station he would fill up my car.
We arrived at the gas station and I told him he might spend $8 b/c I had
just put gas before arriving to the dealership. WELL, $10 and we were
full. I wasn't not given the remainder $15 of what I was promised, no
apologies, no I will make sure we get you the rest. No, I'm sorry this
didn't work out for you. I've bought from Grainger twice before, and
remember I come from 1.5 hours away. I understand the no hassle
buying, but at least show some interested and attempt to win over my
sale. Very disappointed is this entire event. Not so sure I could happily
recommend Grainger again as I have in the past after this. "