There are over 20 different forms in eCentre, and it is always worth checking back and seeing if any new forms have been added. You can make requests in regards to computer accounts, access to security doors, get an account for a non-CDU person, make requests concerning phones, request access to different CDU systems such as Trim and Callista.

This allows you to change your password for all applications for which access is controlled by the Identity Management System (IDM).This is especially useful to Mac users who need a web based password change function for when their computer account password expires.

CDU has updated its security regarding password resets. It is important that CDU staff log into eCentre to review and update the “Security Questions” held there as these will be asked when attempting a password reset.

Why is this happening?

ITMS is obligated to protect the security of both CDU and its staff/students. As such, we are implementing best practice policies in regards to password resets. Most institutions and companies have similar policies in place to ensure that it is harder for someone to gain access to confidential information.

What if I can’t be identified?

If an account owner contacts the ITMS Service Desk and we are unable to identify them via the information held in eCentre, we will contact and send their supervisor an email with a link and a set of instructions allowing them to reset the password.