Case Study

Cloud-Based BDR Solution Helps MSP Win And Retain Clients

Source: Continuum

Dan Wilson, president & CEO of Waypoint., a Charlotte, N.C.-based managed services provider, fully understands how crucial business continuity is to his clients’ livelihoods, especially in the wake of Super Storm Sandy and other recent natural disasters. But he admits, sometimes the biggest threats a company faces are not caused by Mother Nature; a well-meaning employee could also cause catastrophic damage in minutes.

Wilson recalls receiving a panicked call: “Help, I accidentally deleted our entire QuickBooks data directory!” Luckily, the client had a Continuum Vault. “It literally took five minutes to restore,” Wilson said. “Not only did we save the employee’s job, but they are a client for life.”

Business Challenge

Waypoint. was looking for a proven, cloud-based BDR solution that would be affordable for their small- to-midsize business (SMB) clients, and easy for their technicians to set up and maintain.