Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I am a 63 year old single female with ADT services of at least 2 years of service. They advertise they have 24/7 service but in fact don't tell you that if your system isn't working that they can't send someone out to fix it unless you pay them $375 for the 1st hour and $96 for every 15 minutes after that!

On 6/3/2013 I came home from work around 6:30 pm to find that my digital display on my ADT alarm system was reading FC. Which I found out after calling them was "failure to communicate". My system wasn't communicating with ADT. So, if I had a break in or emergency they wouldn't be notified nor would the police or fire department.

I tried to get someone out that night and they said they don't have anyone they can send out and it would not be until 6/7/2013 before they could send someone. They asked me to get up on a ladder and check my system to see if there was a jack (looks like a phone jack) and I didn't find one. They called my phone number and my line was ok. So, I had to wait until 6/7/2013 for a technican. I received a call a half an hour later from a man stating he was with ADT but didn't identify himself and asked me if I had an appointment with ADT on Friday 6/7/2013 and I said yes and he said he was just confirming. I didn't sleep all night worrying about my safety.

The next day I called ADT and after talking with 2 people and 2 supervisors and being told that 6/7/2013 was the earliest they could get to me unless I wanted to pay $375 for the first hour and $96 for every 15 minutes after. They then agreed after I told them I couldn't wait they made the appointment for the next day on 6/5/2013. And, again, no one could come out tonight. Which meant I would be facing the same senerio I had last night of no security and still paying for it. My appointment will be between 9 am - 11 am on 6/5/2013.

I informed the manager that I didn't have to take their "poor service" and was going to change security systems after this is all taken care of and will be turning them into Channel 3 news...he said ok is that all.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: ADT Corporate Customer Relations - ()

SUBMITTED: Friday, June 07, 2013

POSTED: Friday, June 07, 2013

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry about your disatisfaction with our services and would like to assist you further. Please send us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. -Andrew

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.