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Cannot add a new domain in Hosted Email Security (HES) even when the domain's MX record has been redirected to the HES MX records

Updated:

28 Jun 2017

Product/Version:

Hosted Email Security 2.0

Hosted Email Security 3.0

Platform:

N/A N/A

Summary

You are trying to add a new domain to HES but receive the following error:

The IP address entered does not match the mail server address of the domain. Verify the mail server IP address and try again.

Details

Public

The issue occurs even when the domain's MX record has been redirected to HES' MX records:

EMEA: in.hes.trendmicro.eu

Non-EMEA: in.hes.trendmicro.com

It is NOT advisable to redirect your MX record to HES when the domain has not yet been successfully added to your HES account. Doing so will cause mails to be bounced, because at that point, HES has no idea where to deliver mails for your domain.

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