Re: Opportunities - unable to change record manager

I was not able to duplicate this on an XP machine. May be damaged preferences or a damaged user name. Possibly a Windows 7 issue (is UAC disabled or have reduced settings?).Have you tried with other ACT! user logins or on other machines? Are you able duplicate in the demo database?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

I noticed with one user that the layout needed modifying because she could not see the RM dropdown.Once I modified the layout, the dropdown was available, but the formatting looked wonky, not like in the layout designer.Think this might be a video issue?

I'm not sure exactly where to go to modify the hardware acceleration, and whether special rights are needed.

Re: Opportunities - unable to change record manager

UAC is the Windows7 'User Account Control' setting - you can reduce it from the Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Control settings. Another test to see if UAC is causing the problem is to: close Act! > right click on the Act! icon > select Run As Administrator > test.

If you believe the layout is corrupted, copy the layout from the Demo database and paste it into the Layouts folder for this database > test with this new copy.

Is it working for any of the users? Sounds like it was working at one time - is that correct? If every user is having an issue and it was working at one time - try replacing the layout with the one from the demo first.