Ivan Woo

CAREER GOAL:Seeking
a career in the field of computers where I will be challenged to the fullest in
expanding my skills.

Skills

·Trained in set-up and installation of all
modern computer software

·Adept at assembly and disassembly of computers

·Taught good, logical troubleshooting skills

·Well grounded in upgrading computers

Abilities

·Good background in customer servicing

·Mechanically inclined

·Excellent attendance record in school and work

·Quick learner who relates well to fellow
workers and supervisory staff

Education

1999RETS Career
Training, Toronto

Certificate
as Computer Technician.Course covered all
aspects of the A+ program.

1996-1998C.A.L.C., Toronto

Ontario
Secondary School Diploma.Best
subjects: Math and English

1993Centennial College, Toronto

Credits in Automotive Engines
andElectrical Repairs

Employment

1998-1999Adecco The Employment People, North York—Ford Motor Company

Customer Service
Representative

·extensive
use of data management software to document customer concerns

·answered high volume inbound 1-800 number
calls in the Customer Assistance Center

·resolved customers inquiries and concerns
related to FORD vehicles

·enhanced customer service skills with
courtesy, promptness and professionalism

1997-1998Hotel Inter-Continental, Toronto

Room Service Waiter

·processed
phone-in orders from guests with use of Sabre computer technology

·exceeded customer service standards as
required by a Four Star Hotel Chain

·developed strong clientele relations

1989-1993Stikeman, Elliott, Barristers & Solicitors, Toronto

Administration
Support Staff

·coordinated the distribution of internal and
external legal documents

·operated industrial copiers and facsimiles

·processed electronic correspondence

Personal

I have a reliable and a clean
driving record.I have a home computer
where I study computer programs and in addition, I tour the Internet for
computer knowledge.I continuously
research reference materials to keep my knowledge up to date.