Private clean beach, heated pools and AWESOME staff (in particular Laith at the front desk and the custodial staff) helped our family enjoy the time together (10 days) and reunite. We are all very happy! Free upgrade and lots of smiles from the personnel was a huge bonus! Felt like we were home!

From check-in to check-out, the service and efficiency was very good. The room was of very high standard, except the brid droppings on the balcony were not cleaned out daily. The breakfast buffet, though extensive, didn't have enough fresh fruit such as papaya, pineapple, etc in keeping with the 5-star standard; there was plenty of canned fruit. I had 5 breakfasts, and only on 1 day was fresh dates available. Being in the middle east, I thought we would see more dates because prunes are available in most other places.
There seemed to be a lack of communication between the Concierge and the Pool Desk, which is where guests have to confirm snorkelling and boat tours. We discussed our plans extensively with Concierge, and was told to make payment at the Pool Counter. However, when we went there, we had to go through the details all over again. The staff, however, were very helpful.
The Spa facilities and staff were excellent. We were not aware that there was a free airport shuttle (on our way out) but discovered it quite by accident. Maybe such facilities could be made known on the website or time of booking, as it is a really good service.
All in all, a comfortable stay, but lacking in warmth. We stayed 5 days, but didn't feel recognised nor receive any PR messages. Lack of warmth also applies to the lobby decor too - it was very bare and lacking in colour.

Transportation to and Around Al-Aqabah

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