Bio-Medical Library Reference Blogtag:blog.lib.umn.edu,2013:/medref/refblog//100202013-11-08T17:37:03ZMovable Type 4.31-enWiley Online Library currently unavailabletag:blog.lib.umn.edu,2013:/medref/refblog//10020.4090352013-11-08T17:35:51Z2013-11-08T17:37:03ZDear Customer Please be aware that Wiley Online Library is currently experiencing network problems and is therefore unavailable. Our technical team are working to restore access as a matter of urgency and we will keep you updated when it has...Amy Claussen
Dear Customer

Please be aware that Wiley Online Library is currently experiencing network problems and is therefore unavailable. Our technical team are working to restore access as a matter of urgency and we will keep you updated when it has been restored.

We apologise for any inconvenience this may cause to you and your website users.

Regards

Wiley Online Library Team

You are receiving this commercial e-mail message because you subscribed as [b****s@umn.edu] to the Wiley e-mail service.

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Wiley Online Library and The Cochrane Library Downtime Sep. 28thtag:blog.lib.umn.edu,2013:/medref/refblog//10020.4044472013-09-19T13:51:47Z2013-09-19T13:52:29ZWiley Online Library Dear Customer, We would like to inform you that we are making important upgrades and improvements to Wiley Online Library and The Cochrane LIbrary this 28 September 2013, hence your patrons will experience downtime for approx. 4...Amy Claussen
Wiley Online Library

Dear Customer,

We would like to inform you that we are making important upgrades and improvements to
Wiley Online Library and The Cochrane LIbrary this 28 September 2013, hence your patrons will experience downtime for approx. 4 hours between 09:00 EDT and 14:00 EDT. There will also be some delays to online publishing between 25 to 28 September 2013.

Our IP range will be changing from:12.161.242.0/23 to 199.171.202.0/23, do ensure you have added the range to your allowed/authorised list for a seamless access. Please contact Wiley Online Library Customer support if you have issues related to the IP address change.

We apologize for any inconvenience this may cause to you and your website users.

Wiley Customer Support

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RefWorks downtime Saturday August 24thtag:blog.lib.umn.edu,2013:/medref/refblog//10020.4025912013-08-22T21:23:25Z2013-08-22T21:24:10ZBeginning on Saturday August 24th at 10:00pm EDT there will be a downtime window for RefWorks lasting until Sunday August 25th at 4:00am EDT. This means that users will not be able to access network paths for RefWorks during this...Amy Claussen
Beginning on Saturday August 24th at 10:00pm EDT there will be a downtime window for RefWorks lasting until Sunday August 25th at 4:00am EDT. This means that users will not be able to access network paths for RefWorks during this time period, and attempted access will redirect you to a reminder about the scheduled maintenance hours. Below is a converted schedule of the downtime for various global regions:

New York: August 24th 10:00pm - August 25th 4:00am

San Francisco: August 24 7:00pm - August 25th 1:00am

UK: Sunday August 25th 3:00am - August 25th 9:00am

Paris: Sunday August 25th 4:00am - August 25th 10:00am

Sydney: Sunday August 25th 12:00pm - August 25th 6:00pm

Tokyo: Sunday August 25th 11:00am - August 25th 5:00pm

Beijing: Sunday August 25th 10:00am - August 25th 4:00pm

In addition, after the system maintenance has been performed, users may notice brief periods of slow response time while our operations team carries out routine testing to verify system capacity and performance.

We apologize in advance for any inconvenience; however, this system maintenance is necessary to make significant improvements to storage performance issues amidst forecasted usage growth. Please note that this will not compromise any work in your personal RefWorks database. Feel free to contact support@refworks-cos.com if you have questions or concerns, and thank you for your understanding.

Sincerely,

The RefWorks Team

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Engineering Village Migration Communicationtag:blog.lib.umn.edu,2013:/medref/refblog//10020.4007552013-07-18T15:07:06Z2013-07-18T15:08:42ZFYI to EV users Today, in order to improve user login, Engineering Village has migrated login systems to use the same system as other Elsevier products, such as Science Direct and Scopus. We do not expect you to see any...Amy Claussen
FYI to EV users

Today, in order to improve user login, Engineering Village has migrated login systems to use the same system as other Elsevier products, such as Science Direct and Scopus.

We do not expect you to see any disruption in service however, if you experience issues with Engineering Village access, please contact Customer Support at eicustomersupport@elsevier.com.>

Users who have set up personal user profiles on Engineering Village should have received an email instructing them how to migrate their existing Engineering Village user profile to the new login system.

If you have questions, please contact your Elsevier Account Manager or our Customer Support team at: eicustomersupport@elsevier.com.

Regards,

The Engineering Village team

This e-mail has been sent to * from Elsevier Academic & Government Marketing Communications, a division of Elsevier B.V., Radarweg 29, 1043 NX Amsterdam, Netherlands, Registration Number: 33156677.

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Elsevier's notice of service interruption on Saturday, July 20, 2013tag:blog.lib.umn.edu,2013:/medref/refblog//10020.4007542013-07-18T14:52:44Z2013-07-18T14:53:54Z*ScienceDirect and Scopus *will be unavailable due to scheduled maintenance from Saturday, July 20 at 7:00 PM EDT (12:00 MIDNIGHT BST) until Saturday, July 20 at 7:30 PM EDT (12:30 AM BST). It is also possible that you may experience...Amy Claussen*ScienceDirect and Scopus *will be unavailable due to scheduled maintenance from Saturday, July 20 at 7:00 PM EDT (12:00 MIDNIGHT BST) until Saturday, July 20 at 7:30 PM EDT (12:30 AM BST). It is also possible that you may experience service disruptions such as slower response times and unexpected outages throughout the day.

Please use The World Clock Time Zone Converter to convert the announced planned outage time to your local time.

Thank you for your patience as we strive to update our products. We invite you to follow us on Twitter (@sciencedirect; @scopus) or view our blog for regular communications around product changes and enhancements.

Kind regards,

The ScienceDirect and Scopus Teams

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32 or 64 bits?tag:blog.lib.umn.edu,2013:/medref/refblog//10020.4002462013-07-08T19:31:12Z2013-07-08T19:44:17ZWe've been getting questions at the Reference Desk recently from patrons who are installing version 4 of Write-N-Cite and wondering whether they should install the 32-bit or 64-bit version. Here's RefWorks' answer to that question: Q. How do I know...Emily Reimer
We've been getting questions at the Reference Desk recently from patrons who are installing version 4 of Write-N-Cite and wondering whether they should install the 32-bit or 64-bit version.

Q. How do I know whether my version of Word on my computer is 32-bit or 64-bit?

A. You can check which bit version of Microsoft Word 2010 you are running by opening Word and navigating to File -> Help.

Microsoft Word 2007 has only one version - the 32-bit edition.

Write-N-Cite 4 does not work with Word 2003.

More help for WNC installation, including additional related FAQs, is available online.

One last thing - it is possible to have to have a 64-bit processor or operating system and a 32-bit installation of Word. If you're curious and would like some additional background, here's a pretty decent overview. Bottom line - the patron should check the Word's File > Help menu to find out which version they need to install.

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On the Media Covers Evidence-Based Medicinetag:blog.lib.umn.edu,2013:/medref/refblog//10020.3980812013-07-07T20:44:08Z2013-07-07T20:54:45ZThis afternoon the public radio program On the Media tackled evidence-based medicine, open access, public misreporting of bad science (autism & vaccines), and the Piltdown Hoax. If you didn't catch it, I thought it was an interesting episode that took...Emily Reimer
This afternoon the public radio program On the Media tackled evidence-based medicine, open access, public misreporting of bad science (autism & vaccines), and the Piltdown Hoax. If you didn't catch it, I thought it was an interesting episode that took on a number of topics that are highly relevant for medical library staff.

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Migration to Enhanced Version of Exam Master OnLine is Complete - bmsers@umn.edu - University of Minnesota Mailtag:blog.lib.umn.edu,2013:/medref/refblog//10020.3977532013-06-28T21:11:33Z2013-06-28T21:13:15ZPlease see email from Exam Master regarding recent updates. NEW Our PANCE/PANRE Certification Review outline has been updated!! The retired version of this outline will remain available for use with existing user exams. Any new exams should be created from...Amy Claussen
Please see email from Exam Master regarding recent updates.

NEW Our PANCE/PANRE Certification Review outline has been updated!! The retired version of this outline will remain available for use with existing user exams. Any new exams should be created from our ‘PANCE/PANRE Certification Review - Updated’ outline which contains new questions and has been fully reviewed. In addition we have also added our PANCE/PANRE Challenge Exam found under the practice exams.

There are a couple basic troubleshooting tips that we would like to share with you as the Portal Controller.

· User account details are now case sensitive so if a user experiences difficulty logging into their account, ask them to consider if they used capitalization in their first name, last name and/or password when they originally registered. If a user continues to experience trouble, you can view/edit the details of their user account by using your Portal Controller login (Administration > Program Users > click the paper icon next to the appropriate user name > Edit Profile) or contact Exam Master Client Support (clientsupport@exammaster.com).
· Users should utilize the carets available in system to expand and collapse outlines.
· During an exam, the submit answer button must be clicked after each answer choice selection to save and for the question to be marked complete.

Thanks,
Amy Claussen

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Exam Master-online access updatetag:blog.lib.umn.edu,2013:/medref/refblog//10020.3976662013-06-27T17:29:59Z2013-06-27T17:31:23ZThe IP ranges for Exam Master have been updated. Please let me know if there are still problems accessing E.M. Thanks, Amy...medref
The IP ranges for Exam Master have been updated. Please let me know if there are still problems accessing E.M.

Thanks,
Amy
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Exam Master online accesstag:blog.lib.umn.edu,2013:/medref/refblog//10020.3975682013-06-25T19:05:35Z2013-06-25T19:10:12Z There has been some interruption in online access to Exam Master. They have been notified and are in the process of restoring our IP ranges. Thanks for your patience. Amy Claussen Bio-Medical Library bmsers@umn.edu...Amy Claussen

There has been some interruption in online access to Exam Master. They have been notified and are in the process of restoring our IP ranges. Thanks for your patience.

Amy Claussen
Bio-Medical Library
bmsers@umn.edu

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News Regarding Site Availability on Ovidtag:blog.lib.umn.edu,2013:/medref/refblog//10020.3974012013-06-20T16:23:15Z2013-06-20T16:24:25ZSite Availability Dear Ovid Customer: Due to routine maintenance, users of the following tools and platforms can expect to experience downtime on Saturday, June 22, 2013, from 11PM EDT until Sunday, June 23, 2013, 3 AM EDT(North America). For your...Amy Claussen
Site Availability

Dear Ovid Customer:

Due to routine maintenance, users of the following tools and platforms can expect to experience downtime on Saturday, June 22, 2013, from 11PM EDT until Sunday, June 23, 2013, 3 AM EDT(North America). For your local time, click here.

Ovid Admin Tools

Ovid中文

OvidEspañol

OvidFrançais

OvidMD

LinkSolver

Links@Ovid

SearchSolver

JBI Admin Tool

JBI COnNect+

JBI Tools

-

We apologize for any inconvenience. If you have any questions, please contact Ovid Customer Support at support@ovid.com.
Regards,

Wolters Kluwer Health - Ovid

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Web of Knowledge Maintenance Alerttag:blog.lib.umn.edu,2013:/medref/refblog//10020.3926872013-04-17T19:07:23Z2013-04-17T19:09:33ZMaintenance Alert Please be advised that scheduled maintenance will take place beginning on Saturday, April 27, 2013 at 2200 GMT and ending by Monday, April 29, 2013 at 0100 GMT. Web of Knowledge may not be available intermittently during that...Amy Claussen
Maintenance Alert

Please be advised that scheduled maintenance will take place beginning on Saturday, April 27, 2013 at 2200 GMT and ending by Monday, April 29, 2013 at 0100 GMT. Web of Knowledge may not be available intermittently during that period. We apologize for any interruption this may cause.

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Cochrane Library unavailable April 13th/14thtag:blog.lib.umn.edu,2013:/medref/refblog//10020.3919852013-04-12T14:12:53Z2013-04-12T14:15:24ZPlease see email regarding maintenance work on the Cochrane Library Dear Customer, We are contacting you to provide you with advanced warning of some planned maintenance and downtime that will affect products on Blackwell Reference Online and The Cochrane Library....Amy Claussen
Please see email regarding maintenance work on the Cochrane Library

Dear Customer,

We are contacting you to provide you with advanced warning of some planned maintenance and downtime that will affect products on Blackwell Reference Online and The Cochrane Library. This maintenance work will ensure the websites Wiley hosts are more robust and less susceptible to unplanned outages. In order to perform this upgrade it is necessary to take the site offline for up to 12 hours over a weekend. After consultation we have identified the least disruptive date for all our customers as the weekend of April 13th/14th.

The websites will be unavailable for no more than 12 hours starting at 9pm London time / 4pm New York time on Saturday 13th April 2013. During this time, due to the nature of the work we cannot show a maintenance note so anyone trying to access the site will get a “Site not found” or similar message.

We apologize for any inconvenience this may cause to you and your website users.

Wiley-Blackwell

Amy

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ERIC - Limited Availability of Full-Text Documentstag:blog.lib.umn.edu,2013:/medref/refblog//10020.3916072013-04-09T20:34:20Z2013-04-09T20:38:36ZPlease see email from ERIC: Dear ERIC Community, We have currently disabled access to many ERIC full-text PDFs due to the discovery of personally identifiable information in some documents. A team is in place to check each PDF to see...Amy Claussen
Please see email from ERIC:

Dear ERIC Community,

We have currently disabled access to many ERIC full-text PDFs due to the discovery of personally identifiable information in some documents. A team is in place to check each PDF to see if it contains personally identifiable information. Due to the quality of many of the documents, a large portion of the search has to be done by hand. This will take several weeks, but our primary concern is to protect the privacy of individuals.

To minimize the burden on our users, we will prioritize searching the PDFs that users request. If you would like to request a PDF to be returned online, please fill out this form, which requires only the document’s ERIC record number and your email address. Full-text PDFs will be returned on a rolling basis. We will be posting the list of newly released documents here.

We are sorry for the inconvenience and want to thank you for bearing with us through this unexpected delay.

The ERIC Team

Amy Claussen

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If users run into an Ovid login screentag:blog.lib.umn.edu,2013:/medref/refblog//10020.3892082013-03-18T14:16:32Z2013-03-18T14:21:41ZHi all, We're gotten two reports of users connecting to Ovid MEDLINE through our website and getting an Ovid login screen that they can't get past. The problem is the same in different browsers. This is puzzling, but using a...Liz Fine Weinfurter
Hi all,

We're gotten two reports of users connecting to Ovid MEDLINE through our website and getting an Ovid login screen that they can't get past. The problem is the same in different browsers. This is puzzling, but using a VPN solves the problem. If you get this question, tell them to use a VPN (download and installation instructions are here: https://www.oit.umn.edu/vpn/downloads-guides/index.htm) to ensure access.

Also, please collect some details and pass them along to me, in case this turns out to be a more widespread problem:
1. Mac or PC
2. Browser? (try multiple browsers)
3. When did the problem start?
4. Does this happen on campus, off campus, or both?