Project Summary

The client is Agate Designs, a store that specializes in gems, rocks, fossils and carvings. The client needed an agency to both develop and maintain its website, since new content in the form of pictures is constantly being added. Agate Designs decided to hire ESPRESSO | Studio 5 to handle the design and development of the website. The work began in 2011 and ESPRESSO | Studio 5 continues to provide ongoing support both for the site and for the photography.

Feedback Summary

The client is quite happy with the work of ESPRESSO | Studio 5. They are particularly impressed with the agency’s responsiveness. The feedback from users about the site has been consistently positive. Agate Designs intends to continue working with ESPRESSO | Studio 5 and strongly recommends them to others.

Background

Please describe your organization.

Our shop specializes in gem minerals, rocks, fossils and carvings. We’re based in Seattle, in the heart of Pioneer Square, which is a tourist area. We’ve been in this business for 34 years.

Are You The Owner?

I’m the owner of the store.

Opportunity / Challenge

What was the business challenge you were trying to address when you approached ESPRESSO | Studio 5?

We needed someone to build our website.

Solutions

Please describe the scope of their involvement in greater detail.

They built our website and they continue to work on keeping it updated with new content, including new images from our shop. ESPRESSO | Studio 5 handles the photography as well.

The site is strictly a profile for our company and not an e-commerce site.

I can always call them with any problem. Recently, there was an issue with our Google search information: the hours of operation got changed, showing us as closed. ESPRESSO | Studio 5 solved the problem for us by contacting Google directly.

How did you come to work with ESPRESSO | Studio 5?

They’re our neighbors. It was convenient and I felt confident in them.

We did work with another vendor in the area. I wasn’t happy with his service, and he wasn’t easily reachable.

Could you provide a sense of the size of this initiative in financial terms?

Pricing depends on the work we do at any given time.

What is the status of this engagement?

We started working with them five or six years ago. It’s an ongoing relationship.

Results + Feedback

Could you share any statistics or metrics from this engagement?

People have said that they like our website. Overall, it’s a high quality page that ESPRESSO | Studio 5 created for us.

What distinguishes ESPRESSO | Studio 5 from other providers?

I like their personality.

Is there anything ESPRESSO | Studio 5 could have improved or done differently?

I can’t think of anything. If we expand to online commerce, I will definitely have more work for ESPRESSO | Studio 5.

We have five additional questions. For each of these, we ask that you rate ESPRESSO | Studio 5 on a scale of zero to 100, with 100 being the best score.

Quality

Scheduling

Cost

Overall Score

Willingness to Recommend

This case study was conducted by Clutch on behalf of ESPRESSO | Studio 5

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