CA Agile Central (RALLY) Integration with Zendesk and GitHub

CA Agile Central – Zendesk & GitHub Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as CA Agile Central, Zendesk, and GitHub bring rich functionalities to the ecosystem. When GitHub is integrated with CA Agile Central and Zendesk, all stakeholders have real-time visibility into the commits made by the development team. It is also easier to enforce authentic commits against each work item and access the changes/edits made to the commit files from CA Agile Central itself.

Please fill this form to download the datasheet.

* Mandatory Fields

Yes, I want to receive newsletters, educational and promotional content from OpsHub including invitations to webinars and other events. I know I can unsubscribe any time.

OpsHub Integration Manager integrates CA Agile Central with GitHub andZendesk – each system with the other bidirectionally. It ensures that all data isavailable to each user, in that user’s preferred system, with full context, in real-time.All the details related to a commit made against a work-item in CA Agile Central canbe tracked from CA Agile Central itself. For example, for each commit thatdevelopment team makes in GitHub, GitHub synchronizes a ‘commit entity’ linked tothe specific requirement id back to CA Agile Central. Each ‘commit entity’ includesinformation such as ‘who did the commit?’, ‘when was the commit done?’, and‘which part of the code was committed?’.

The support team, using Zendesk, is also up-to-date with the status of a ticket (incident, problem, or defect) raised by a customer.

Popularly synchronized entities

Use Case: CA Agile Central integration with GitHub and Zendesk

Problem statement: Lack of commit traceability means development and support teams must manually update their systems after successful commit against a workitem.

Solution: If CA Agile Central, GitHub, and Zendesk are integrated using OpsHub Integration Manager, the build results will be automatically synchronized to all the integrated systems.

A support team member logs an incident in Zendesk.

The development team traces it as a ‘defect’ in CA Agile Central.

The development team works on the ‘defect’ in CA Agile Central and commits the changes against the ‘defect’ in GitHub.

OpsHub Integration Manager synchronizes the commit information to CA Agile Central as a ‘change set’ in the associated defect.