On playback of recordings screen suddenly turns black and after ten seconds or so, box switches back to 'live' tv and the main YouView menu banner.

I have carried out a number of Factory Resets (Keep Recordings) and a couple of Delete Recordings. Delete Recordings helped briefly but within 1-2 days the issues returned. Don't know what else I can try?

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Have tried rebooting box no joy so have no aerial channels so if I have to watch through tv will not be able to record so what happens next as I can't talk to a person will I get a new box this is the second time I've had to reboot only this has not resolved the problem