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WHEN YOU DOWNLOAD YOUR PRODUCTS: If the estore tells you to log in when you are already logged in, try switching to a different browser. It is possible that some browsers, especially Google Chrome, may be causing incompatibility issues that I have no control over at my end. Even major corporation websites have been experiencing compatibility issues with browsers. Try Firefox, Microsoft Edge or Internet Explorer. If switching browsers doesn’t work, email me and let me know and I will use a work-around to make sure you receive your product(s). On behalf of cyberspace, I apologize for the inconvenience.