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Review: Lopi Leyden

Reviewed February 13, 2012 by
tnland

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Lopi Leyden
I have noticed the first complaint about this stove is customer service. That complaint is being directed in the wrong place. Yes, Lopi the company built it. They are not the ones who sold it to you. Like a car, you go to the dealer, and not Chevrolet. It is your dealer who is failing you and shame on them for that. We have sold Lopi for over 20 years and I'll bet you 10 to 1 that we have no customers giving a bad review. We make sure the customer knows how to use it and we take responsibilty for function and service. We make about 4 housecalls a year when the customer calls and says "I have done everything you have asked but it still does not work". This is refering to every brand we sell and not just Lopi. On every occasion, but one, it has been operator error and not the stove. The one occasion, it was a Vermont Castings, and there was a crack from the factory in the collar of the stove. I work at Custom Fireplaces and More in Cookeville TN and you are more than welcome to email me from our website or call 800-264-8181. It's free advice and the only thing you have to lose is........? Nothing. Your dealer should have done this for you and I am sorry. If they took your money them they should stand behind what they sell. Warmly, Ervin