We have a Jenn-Air side by side refrigerator with an ice maker that stopped working a few days ago. The model number of the refrig is JCD2389DTB and it's 5 years old. No problems up until now.

Water dispenses fine from the dispenser. The wire arm is in the lower position. Temperature of the freezer is about -4 degrees. Nothing in the ice bin. What might be the best course of action to solve this problem? Thanks for your help.

If you pull your fridge out from the wall, unplug it, and remove the rear service panel, you'll see that you have a dual fill valve back there. One side is for the water dispenser and the other for the icemaker. The icemaker side has a white and tan wire attached to it. Use your multi-meter to test the continuity of the fill valve.

Of course testing the coils to see if they are good does not mean it lets water thru when voltage is applied. They go bad internally also, not opening up to let the water thru. Need to make a test cord to plug onto the valve to see if it will open when power goes to the coil. Be sure to see what voltage this valve is first. The thru tube puts the water into the ice maker mold, not sure which way you want to get to that, from inside of the freezer or from the rear. You could also have a defective ice maker, not giving power to the water valve.