2583326- Business User Language is not the Same as Employee Language

Symptom

When you migrate a new Employee, a Business User is generated automatically, the Business User has a different Language than the Employee Language which was migrated.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

To migrate Employees:

Go to Business Configuration work center

Select Implementation Projects view or Overview

Search and Open the activity Migration of Employee and User Data

Select Migration of Employee & User Data using the migration tool

Upload the Migration File

Note that in the Migration File you defined Language as XYZ (where XYZrepresents the Language)

Execute Migration for the respective Migration File with Migration Mode Add new records

Migration is successfully completed

To check the Language of the migrated Employee:

Go to Administrator work center

Go to Users view

Go to Employees subview

Show Active Employees

Select the Employee and choose Edit

Employee has Language XYZ

To check the Language of the Business User for the migrated Employee:

Go to Administrator work center

Go to Users view

Go to Business Users subview

Show All Business Users

Search and select the User ID

In the Regional Settings, the Language is PQR (where PQR represents the Language)

Cause

Default Language for the Business User is based on the properties of the Employee like Country. In case the properties that defines the Business User’s Language (like Country) is blank, the defaulting of Business User’s Language is determined by basic settings.

Resolution

You may refer to the below flowchart to understand how the Business User Language is determined in the system.