12 extra Euro per Day for parking. Shower was extremely small in a big cold bathroom. No heat the first day even though it was only 8 degrees outside. Only after complaining heat was on. Took 24 hours for temperature to go up. Rooms very aged and not comfortable. Breakfast was poor. Staff (owner?) very unfriendly, we didn’t feel welcome.
No hot water cooker or anything in the room. Minibar was empty, fridge off.
Don’t know where the 4 stars come from. Compared to other 4 star hotels around it’s a shag, more like a mom and pop operation type hotel. Stayed in far better 2 star Hotels. Needs a lot of TLC to get it up to standard.

The location.

Mary

gb

Nota geral das avaliações

9,2

19 de maio de 2018

Overall very pleasant hotel - friendly family eager to ensure you are having a pleasant stay.

The food is very good value for money. Bread is delicious. Starters are like a main meal. Generous portions and food freshly prepared.

terry

nz

Nota geral das avaliações

8,8

10 de maio de 2018

Great being able to walk to Grotto

Location and parking

mu

Nota geral das avaliações

10

7 de maio de 2018

Nenhum comentário disponível para esta avaliação.

Deepak Pereira

gb

Nota geral das avaliações

10

5 de maio de 2018

We will definetly stay in the same hotel without a second thought .the staff was so helpful

None

Great location great service..the staff was so kind and helpful .

Rudolf

nl

Nota geral das avaliações

7,5

1 de maio de 2018

Nenhum comentário disponível para esta avaliação.

Patrick

gb

Nota geral das avaliações

10

25 de abril de 2018

Very nice highly recommended

The hinge shower curtain too small.

Quiet & peaceful location. Walking distance to everything.

Gabriel

lb

Nota geral das avaliações

2,5

23 de abril de 2018

Very good

La basilique , grotte de Lourdes, tout le site de Lourdes

Marilou

gb

Nota geral das avaliações

7,9

22 de abril de 2018

satisfied

No plug by bedside to charge mobile phone

Near to the sanctuary.

Geraldine

ie

Nota geral das avaliações

9,2

19 de abril de 2018

Great location. Breakfast lovely. Staff friendly and rea

Jim

au

Nota geral das avaliações

7,9

16 de abril de 2018

Nenhum comentário disponível para esta avaliação.

Zeina

ls

Nota geral das avaliações

9,2

13 de abril de 2018

NIce stay

Paul

mt

Nota geral das avaliações

10

9 de abril de 2018

See you again

Nothing

Very helpful and very good restaurant

william

gb

Nota geral das avaliações

3,3

7 de abril de 2018

Not very happy

The room ,was very very small not a proper wardrobe spider webs every were,not comfortable

I didn’t try

Melchor

ae

Nota geral das avaliações

10

5 de abril de 2018

Very reqarding experience both spritually (with the pilgrimage) and personally (with the hotel).

None.

Room very clean and accessible just 5-8mins walk to the grotto/pilgrimage area.
Emmanuela was very helpful and accomodating. Our train ride back to Toulouse the next day was cancelled and was forced to take the early morning bus ride. Emmanuela prepared us our packed breakfast and drove us personally to the bus station at 5AM! Best customer service we have experienced. Will definitely come back to the place next time we visit Lourdes.