Construction Quality Assurance/Quality Control Blog

A project quality plan is a written plan that details how you will manage quality on a specific construction project.

This is different from a company quality manual, which explains your quality policies and procedures in general, but not with information specific to each project.

Clients may ask for project quality plans in different ways. One way may be that your contract says you need to submit a quality control plan. Another way may be that your client comes out and asks for a project quality plan.

Below is a list of questions your project quality plan should answer. Underneath each question, I’ve listed form(s) you can include in your plan on which to give your answers (e.g. the information your client wants).

Appointment Letters defining the responsibility and authority for each team member’s position

Personnel Qualification Form verifying the capabilities of each team member and who approved them

Resume for each team member

What training will you provide to make sure your people have the necessary skills and knowledge for this project? Will you train your customer on operations and maintenance? This should include quality system, quality procedures, and the technical training.

Training Plan indicating the training and who has received it

Who are the points of contact for the project?

Point of Contact List

How will you make sure all quality-related information gets to the people that need it?

What credential and resources do your key subcontractors need such as licenses, insurance, production capacity? Also, how do their quality programs meet your requirements?

Subcontractor and Supplier Qualification Form

Who are your qualified suppliers and what materials will they supply?

Source of Supply Form

In Conclusion

Clients are concerned about how you will manage quality on their projects. Addressing project-specific, site-specific and contract-specific requirements in your project quality plan is how you will comply with their requirements.

However, project quality plans are limited in scope. So, make sure to also spend time developing your company-wide quality policies and procedures and include them in your quality manual.

About the Author - Ed Caldeira is founder of First Time Quality, LLC, specializing in submittal-ready construction QA/QC plan templates and custom quality plans as well as construction quality inspection and punchlist software.