I’m really sorry to hear that your order arrived in such a bad state . Also because you mention that it happens more often. Luckily your bags inside the box were not damaged so far. Of course, this is not how we want our packages to arrive at the customer. We will review our packing- and shipping-procedures to avoid such a thing in the future!

FYI, nearly all my Queal packages that arrived in France were really damaged, some of them even had tape added by the french postal service because the original one was nearly broken.The french postal service can be really crappy sometimes and I agree with REMC: we need something stronger

Oh. Seeing this reminds me. I got a box held together with plastic wrap on my last order. Took a picture and forgot to email about it because everything was thereThis was after I opened it. It was covered on all sides with the plastic

Hey @Hyperkatt, I assume the upper side of the box is something you did when opening the box, right? They might have tried to somehow protect the box from falling apart. Which is of course also not really a positive thing We have changed our packaging lately, the cardboard is now two levels thicker so it's unfortunate but valuable to hear that it is still not surviving every shipping though.

Last box I received (this week) was really damaged and I had to sign a damage report.

During that time I actually had a chat with the delivery guy about this issue. He said that the problem is that the warehouse workers are picking up these packages using their fingers in the openings/gaps on the edges of the box. And it usually snaps after a while.

Queal is packing these using one tape over the middle only. So the general idea would be to reinforce the edges of the box with extra tape.

I’ll just chime in that I have never had a problem with the box and I receive the my order in the same box. In fact I think these boxes are more sturdy then what you get from other online retailers and I save and reuse these boxes and usually immediately recycle other boxes.

Same here, this was in January of this year, in France. The box had been reinforced by the transporter and one bag was opened and had spilled its content on other bags. I've just made a new big (20 something bags) order so I hope that it's fixed now.

ship in is temporarily 'simple' brown carton, as we move onto the rebranding.But by July we're introducing the new branded boxes, and those will be sturdier.

Good to know as I came to complain after many orders of Queal coming in the strong white box with logo, my queal came in a "normal" Brown box that had nearly fallen apart in the Transport. the bags were fine though.