Not working & no way to troubleshoot?

28 posts in this topic

Ruke 2

Hi - I'm a longtime Synergy user/supporter, but just now upgraded to 2.0 Pro.

Sadly, it doesn't seem to work at all. And well, that's unfortunately the only way to describe it...

I hate to be negative, but I'm just flabbergasted right now. This is a massive change from the previous version, but there's no supporting documentation/explanation/help files, status messages, no indication of what you should see when things are or are not working, and no menus, options, or settings available... it's impossible for me to troubleshoot anything. It simply doesn't work and I have no idea why. Frustrating.

All I can do is look at a splash screen, and see that my two machines are listed, in grey, beside each other... and that's it. I don't have a very special or unique setup; simply two Windows 7, 64bit desktop PCs.

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threadidx 0

I have the same problem. I installed on Linux, Windows, Mac. None of them works. I purchased when it is still beta version. It did not work but I thought maybe because it is still in test. Now the final version comes. Still not working at all. So disappointed.

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dstutzman_nt 0

I can't say I'm happy with 2.0 in its current state either. Sometimes it'll just disconnect and there's no way for me to get it working again until I reboot. There are probably background services I can kill and restart to get it working again, but why should I have to do that? Is a background service really more useful to the user than what we had before? It sounds like 2.1 is going to "fix" some of these problems with its more robust feature set and options, but why release 2.0 now? This really feels like a beta, not a finished software product ready for primetime.

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dstutzman_nt 0

So, one thing I've tried which seems to have yielded some success for me, at least on Windows 10 Pro (sharing to a Mac running 10.3.1):

Press Windows key+R to open the Run dialog box (or open Start menu and type "Run" to access it)

Type "services.msc" (without quotes) and hit OK

Find "Synergy" in the list of services

Right click it and select "Start" (or "Restart") if it's already started

That gets it working for me again. This is assuming you've already set everything up on both computers and it's worked at least once before... YMMV if you've been at least able to authenticate the application on both machines, but they can't "see" each other...

EDIT: You may need to do these steps on both computers, if they're both Windows machines.

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teague808 0

I also got it working after an uninstall, full file system and registry purge of everything Symless or Synergy related and then reinstall.

Before getting it working I went through the support process of sending in logs and they quickly told me it was a known server side bug and would be a few months before it was fixed (with version 2.1) and there was no point trying to get it working until then! Makes me think they didn't bother looking at the logs.

Edited November 22, 2017 by teague808

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phearbot 4

Just want to echo some of the disappointment here. I feel like in an effort to create a simplified experience it's gone over the top and there is no easy way to troubleshoot anything. I also have struggled to find any sort of decent documentation or release notes as well. Some questions I've run in to that I'm not looking for resolution on right now, just giving examples are:

Why are two computers I haven't used in months showing up in my config on a box I just installed on?

How do I remove these computers from the setup?

What does grey vs green mean?

Why are the computers that aren't running green, and the ones that are running are grey?

Is this expected behavior? I can't find a manual.

Why is my computer that I changed the hostname on in my config twice?

Again, how do I remove the old one?

Literally the only thing I can do is look at logs. I don't even know how I'd go about fixing anything in Synergy 2, whereas in 1.8.0 it's fairly intuitive to fix issues. (e.g. If a computer is listed that you don't want, you remove it.) I absolutely love Synergy and don't want my money back, I just want something usable, and right now 2.0.1 doesn't seem to cut it, so I'll go back to 1.8 and wait for 2.1.0.

Really, I'm not mad. I'm still very excited for Synergy 2 and I think it's going to be great. I'm just surprised that this is considered release worthy and I see why people are saying things like "This feels like an alpha release."

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DeniseFee 0

It is pretty sad to read this. I was really happy to have finally purchased Synergy last tuesday, but I could not get it to work, even after some back-and-forth with support so far. Support reply times arent that bad, but none of the suggestions so far have worked for me, so I figured the forums might help out. Seems like that will not be the case, either. Just here to echo some of the dissapointment now ._. Hope things will be fixed soon, not a great start so far...

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The_Vulpecula 8

It is pretty sad to read this. I was really happy to have finally purchased Synergy last tuesday, but I could not get it to work, even after some back-and-forth with support so far. Support reply times arent that bad, but none of the suggestions so far have worked for me, so I figured the forums might help out. Seems like that will not be the case, either. Just here to echo some of the dissapointment now ._. Hope things will be fixed soon, not a great start so far...

Hey DeniseFee,

What are the issues? What is your setup? As I posted earlier, it's working for me.

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DeniseFee 0

What are the issues? What is your setup? As I posted earlier, it's working for me.

Hey The_Vulpecula, thanks for your response! I've seen your comment, but couldn't really identify if it might be apliccable in my situation.

I'm currently trying to get Synergy to work on a w10 and a W7 machine. I can start up Synergy on both of the computers, but there's no sharing going on. I've tried rebooting, restarting manually via services.msc and any combination of selecting "Share from" on both computers. I also don't understand what the interface should be showing (what does a green icon mean, what does a grey icon mean, etc) which doesn't help with trying to fix it ^^" Support has told me it seems both machines are trying to share at the same time, based on the logs.

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The_Vulpecula 8

Close Synergy Application (the desktop application where the computer appears) on both computer.

Restart service on both computers

Start synergy application on both computers and make sure they are showing the "computers"

At that point, my understanding is that you use "Share from" from the computer you are using at the "main" station.

On my setup, the mouse crosses across all my desktop when my "main" computer synergy window show BOTH computer as green. On my "slave" computer, the "main" computer stays grey, but the "slave" computer show as green.