This is the Activity UML diagram of Helpdesk Ticketing System which shows the flows between the activity of Support, Tracker, Client, Ticket Type, Ticket. The main activity involved in this UML Activity Diagram of Helpdesk Ticketing System are as follows:

Features of the Activity UML diagram of Helpdesk Ticketing System

Its shows the activity flow of editing, adding and updating of Tracker

User will be able to search and generate report of Client, Ticket Type, Ticket

All objects such as ( Support, Tracker, Ticket) are interlinked

Its shows the full description and flow of Support, Ticket Type, Ticket, Client, Tracker

Login Activity Diagram of Helpdesk Ticketing System:

This is the Login Activity Diagram of Helpdesk Ticketing System, which shows the flows of Login Activity, where admin will be able to login using their username and password. After login user can manage all the operations on Client, Support, Tracker, Ticket, Ticket Type. All the pages such as Tracker, Ticket, Ticket Type are secure and user can access these page after login. The diagram below helps demonstrate how the login page works in a Helpdesk Ticketing System. The various objects in the Ticket, Client, Support, Tracker, and Ticket Type page—interact over the course of the Activity, and user will not be able to access this page without verifying their identity.

Helpdesk Ticketing System Class Diagram describes the structure of a Helpdesk Ticketing System classes, their attributes, operations (or methods), and the relationships among objects. The main classes of the Helpdesk Ticketing System are Ticket, Support, Helpdesk, Client, Issue, Track.

Classes of Helpdesk Ticketing System Class Diagram:

Ticket Class : Manage all the operations of Ticket

Support Class : Manage all the operations of Support

Helpdesk Class : Manage all the operations of Helpdesk

Client Class : Manage all the operations of Client

Issue Class : Manage all the operations of Issue

Track Class : Manage all the operations of Track

Classes and their attributes of Helpdesk Ticketing System Class Diagram:

Class Diagram of Helpdesk Ticketing System :

This is a Component diagram of Helpdesk Ticketing System which shows components, provided and required interfaces, ports, and relationships between the Helpdesk, Ticket, Client, Tracker and Support. This type of diagrams is used in Component-Based Development (CBD) to describe systems with Service-Oriented Architecture (SOA). Helpdesk Ticketing System UML component diagram, describes the organization and wiring of the physical components in a system.

Help Desk Ticketing System Data flow diagram is often used as a preliminary step to create an overview of the Help Desk Ticketing without going into great detail, which can later be elaborated.it normally consists of overall application dataflow and processes of the Help Desk Ticketing process. It contains all of the userflow and their entities such all the flow of Help Desk, Ticket, Issues, Track, Network, FAQ, Problem. All of the below diagrams has been used for the visualization of data processing and structured design of the Help Desk Ticketing process and working flow.

This is the Zero Level DFD of Help Desk Ticketing System, where we have eloborated the high level process of Help Desk Ticketing. It’s a basic overview of the whole Help Desk Ticketing System or process being analyzed or modeled. It’s designed to be an at-a-glance view of Network,FAQ and Problem showing the system as a single high-level process, with its relationship to external entities of Help Desk,Ticket and Issues. It should be easily understood by a wide audience, including Help Desk,Issues and Network
In zero leve DFD of Help Desk Ticketing System, we have described the high level flow of the Help Desk Ticketing system.

High Level Entities and proccess flow of Help Desk Ticketing System:

Managing all the Help Desk

Managing all the Ticket

Managing all the Issues

Managing all the Track

Managing all the Network

Managing all the FAQ

Managing all the Problem

First Level Data flow Diagram(1st Level DFD) of Help Desk Ticketing System :

First Level DFD (1st Level) of Help Desk Ticketing System shows how the system is divided into sub-systems (processes), each of which deals with one or more of the data flows to or from an external agent, and which together provide all of the functionality of the Help Desk Ticketing System system as a whole. It also identifies internal data stores of Problem, FAQ, Network, Track, Issues that must be present in order for the Help Desk Ticketing system to do its job, and shows the flow of data between the various parts of Help Desk, Issues, FAQ, Problem, Network of the system. DFD Level 1 provides a more detailed breakout of pieces of the 1st level DFD. You will highlight the main functionalities of Help Desk Ticketing.

Main entities and output of First Level DFD (1st Level DFD):

Processing Help Desk records and generate report of all Help Desk

Processing Ticket records and generate report of all Ticket

Processing Issues records and generate report of all Issues

Processing Track records and generate report of all Track

Processing Network records and generate report of all Network

Processing FAQ records and generate report of all FAQ

Processing Problem records and generate report of all Problem

Second Level Data flow Diagram(2nd Level DFD) of Help Desk Ticketing System :

DFD Level 2 then goes one step deeper into parts of Level 1 of Help Desk Ticketing. It may require more functionalities of Help Desk Ticketing to reach the necessary level of detail about the Help Desk Ticketing functioning. First Level DFD (1st Level) of Help Desk Ticketing System shows how the system is divided into sub-systems (processes). The 2nd Level DFD contains more details of Problem, FAQ, Network, Track, Issues, Ticket, Help Desk.

Low level functionalities of Help Desk Ticketing System

Admin logins to the system and manage all the functionalities of Help Desk Ticketing System

Admin can add, edit, delete and view the records of Help Desk, Issues, Network, Problem

Admin can manage all the details of Ticket, Track, FAQ

Admin can also generate reports of Help Desk, Ticket, Issues, Track, Network, FAQ

Admin can search the details of Ticket, Network, FAQ

Admin can apply different level of filters on report of Help Desk, Track, Network

This ER (Entity Relationship) Diagram represents the model of Helpdesk Ticketing System Entity. The entity-relationship diagram of Helpdesk Ticketing System shows all the visual instrument of database tables and the relations between Support, Client, Ticket, Track etc. It used structure data and to define the relationships between structured data groups of Helpdesk Ticketing System functionalities. The main entities of the Helpdesk Ticketing System are Ticket, Support, Helpdesk, Client, Issue and Track.

This is the UML sequence diagram of Helpdesk Ticketing System which shows the interaction between the objects of Ticket, Helpdesk, Client, Ticket Type, Tracker. The instance of class objects involved in this UML Sequence Diagram of Helpdesk Ticketing System are as follows:

Ticket Object

Helpdesk Object

Client Object

Ticket Type Object

Tracker Object

Login Sequence Diagram of Helpdesk Ticketing System:

This is the Login Sequence Diagram of Helpdesk Ticketing System, where admin will be able to login in their account using their credentials. After login user can manage all the operations on Client, Ticket, Helpdesk, Tracker, Ticket Type. All the pages such as Helpdesk, Tracker, Ticket Type are secure and user can access these page after login. The diagram below helps demonstrate how the login page works in a Helpdesk Ticketing System. The various objects in the Tracker, Client, Ticket, Helpdesk, and Ticket Type page—interact over the course of the sequence, and user will not be able to access this page without verifying their identity.

This is the UML sequence diagram of Helpdesk Ticketing System which shows the interaction between the objects of Ticket, Helpdesk, Client, Ticket Type, Tracker. The instance of class objects involved in this UML Sequence Diagram of Helpdesk Ticketing System are as follows:

This Use Case Diagram is a graphic depiction of the interactions among the elements of Helpdesk Ticketing System. It represents the methodology used in system analysis to identify, clarify, and organize system requirements of Helpdesk Ticketing System. The main actors of Helpdesk Ticketing System in this Use Case Diagram are: Super Admin, System User, Client, Support, who perform the different type of use cases such as Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type, Manage Users and Full Helpdesk Ticketing System Operations. Major elements of the UML use case diagram of Helpdesk Ticketing System are shown on the picture below.

The relationships between and among the actors and the use cases of Helpdesk Ticketing System:

Use Case Diagram of Helpdesk Ticketing System :

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