Lawmakers try again to stop call center offshoring

Lawmakers in the U.S.Senate and the House reintroduced legislation Thursday intended to impede the offshore outsourcing of call centers.The bill, called the U.S.

Call Center and Consumer Protection Act, if approved, would create a list of firms that shift work overseas.

Firms on that list would be ineligible for federal grants and loans, and call center workers will be required to disclose their locations. U.S. customers would have the right to request that their calls are transferred to a call center agent physically based in the U.S.To read this article in full or to leave a comment, please click here

CATEGORIES

Cyber Parse was created to provide knowledge to help everyone understand and deal with the ever increasing threats we all face by Cyber Crime (Malware, Social Engineering, Phishing and hacking).
Our purpose is to provide the right information to our readers by breaking down and communicating knowledge relating to Cyber Crime, Cyber Security, Information Security and Computer Security, then using Risk Management practices to help translate the technical aspects of the Risks, Threats, Vulnerabilities and controls to reduce the risk into business language.