Information

FAQS

We are certified partners with Hikvision Australia, unlike some online stores all our equipment is Australian Governed approved and works with the PAL system utilised in Australia. Other online stores like eBay are imported stuff from overseas that is not Australian Governed approved that may not work necessarily on the PAL system.

Please find the latest firmware’s here.
Note: Downloading of the right firmware is at your own risk, if unsure of which one feel free to contact us here. Please don’t take the risk of downloading this firmware on other websites as you may run into the possibility of crashing your unit.

Below information is just a guide for you to use when deciding on lens size you require.
2.8mm - 90 degrees horizontal field of view, 15-20m – used for overview shots
4mm - 75 degrees horizontal field of view, 20-25m – more zoomed in shot for example perfect for an aisle
6mm - 50 degrees horizontal field of view, 30-35m – for example used to look at a gate a long way away
12mm - 20 degrees horizontal field of view, 40-45m – same as above just with further distant
Varifocal Lens – is generally adjustable from 2.8mm to 12mm with the option of being motorised or manually adjusted. Great for an overview shot and zoomed in if required

The higher the frame work the more fluid the image
6fps (frames per second) is generally the minimum acceptable recording framerate, the higher the framerate the less recording days you will get
When you want to record action shots you want a higher framerate
If it’s just standard surveillance it’s recommended to run your camera at 6-12fps this will capture people walking/jogging by etc. You up the frames per second when you need to capture car number plates or highly detailed images etc.

This is a very site-specific question and depends on the coverage you require and for what purpose, below are two examples of a different situation
An example for an average car park, you may put in 2 cameras side by side - a 2.8mm lens as an overview camera and then a 6 or 12mm lens to focus on the entry point and capture great vehicle detail as entering the premises.
An example for a basic single-story rectangle or square home would be 4x 2.8mm cameras covering the external perimeter of the house placed in each corner under the eve, this will give you a 360-degree view of the outside of your home.

Dome, Turret and the Bullet are most common cameras used. There’s pros and cons with each style so it’s best to take some time to think about the results you want to achieve with your selected area/s to surveillance before deciding.Dome Pros – Less intrusive looking and supports its own on-board storage (SD Slot up to 128GB) not all domes have an SD card
Cons – not as robust and Prone to IR reflection (small dots during the night time mode)

Hardwire tends to be more reliable but wireless is easier to install once the building is constructed
Using the MG5050 PCB panel is hardwired and wireless – this is if you want a hardwired system with the option of having wireless key fobs

If you’re order hasn’t yet been processed, you are more than welcome to modify your order. We recommend emailing your amendments to hello@securitysystemsonline.net.au and then following up with a phone call confirming if it’s possible. If your order has been processed and dispatched you will need to pay for extra shipping if you still wish to add to your order.

We have a wide range of payment methods to select from being, Paypal, Visa, Direct Deposit and Zipmoney. Please be mindful that some of these payments do have a surcharge if you wish to not pay a surcharge then Direct Deposit is your preferred payment method.

It’s a return to base warranty, please ship to Po Box 174. We will provide details on how to have equipment returned to base where it will be tested and once confirmed faulty we will send out a replacement – please refer to our warranty terms.
If goods are faulty then we will arrange our courier to pick the goods up, bring them back to our warehousing for testing. If confirmed it is a manufactures fault we will ship you out a replacement.