Payments

Coffee County Water Authority customers can now pay their utility bills online 24/7 with a credit card, debit card, or ACH (eCheck). This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on the Click to Pay button below and you will be instantly directed to Pay N Seconds. If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your CUSTOMER # and PIN from your utility billing statement. If you have more than one utility account with Coffee County Water Authority, Pay N Seconds allows you to add multiple utility accounts under the same login. Please register first with your main utility account.

Privacy Policy

Coffee County Water Authority has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site.

Information You Provide to Us

Coffee County Water Authority does not keep any personal information about you or your visit to our Internet site unless you have specifically supplied it to us. For instance, you may have supplied us with information as part of a request for information or by paying your bill online. Similarly, you may have sent us an email or left us a message in some other electronic format. In cases where you have supplied us with information, including financial data, we will treat such information in accordance with government standards. This means that it will be treated in the same way as written forms of communication, and in many instances it will be considered public information available to the public upon request. To the extent allowed by law, Coffee County Water Authority will make reasonable attempts to protect personal financial information from disclosure.

Other Information About Your Visit to Our Site

Like most internet sites, our website reads some information from your computer that helps us analyze traffic patterns, perform routine maintenance, maintain site security, and to help you navigate through our site. Generally, the information we collect is temporary and when you leave the site this information is deleted from our system. The only information Coffee County Water Authority automatically collects and maintains is the following:

Total number of visitors to this site.

Types of computer systems used to access this site.

Web browser type and version.

Date and time of access.

The website you visited prior to coming to this website.

Information about possible system security threats.

This privacy policy does not apply to websites operated by third parties that you may access through a link from this website.

Refund Policy

Refunds for payments made to Coffee County Water Authority, whether in person, through postal mail, via telephone, or through a third party payment processor linked from our website, will be issued upon the request of the account holder when payments made result in an excess credit balance on the account. Refunds for Card payments will be issued to the Card account used for the original payment and will be processed within 2-3 business days of payment being posted to the account. Credits to your Card account may take 48-72 hours from the time we submit the refund until it appears on your Card statement. Payments made via ACH (directly from your bank account) to Coffee County Water Authority will be refunded directly back to the bank account of the account holder within 7-10 days of the transaction. For all inquiries, call (334) 897-0150.