Phone Interviews

The first stage of the interview process, the phone interview is used to understand an applicant's interests, professional knowledge, and salary expectations. Successful candidates are then selected for in-person interviews held at KeyBank offices or the branch of choice, depending on department of employment. Applicants living far from offices may be given travel arrangements or the opportunity to conduct virtual interviews.

In-person Interviews

Upon initiation of the KeyBank job interview, hiring managers greet the candidates, provide instructions on the process ahead, and answer questions. Interview processes for each department may vary. Typically, applicants partake in anywhere from one to four interviews with department representatives.

Interview Expectations

During the meetings, applicants respond to questions regarding customer satisfaction, teamwork, and accountability. Some positions require applicants to prepare brief presentations. In some instances, applicants may be asked to return for further rounds for interviews. Following the interview process, KeyBank asks candidates to submit to drug tests and background checks that cover employment history, educational qualifications, and references.

KeyBank manager candidates generally answer questions regarding leadership and accountability. Some examples include: "Tell me about your time management and follow up processes.", and "How do you motivate a team member to do something he doesn't want to?"