Verification emails are automatically sent as
soon as you complete the signup form and should nver take
more than a few minutes to receive. If you haven't received
yours after 15 minutes, please visit this
page to have it resent
or to change your email address.

Why can't I log in?

Firstly, make sure that you are using the correct username
and password - you can request to have them resent on this
page. If you still have trouble, please make sure that you have
cookies enabled in your browser (see Surfing Problems - Why
do I keep getting logged out?) and that you have no other software
(firewalls, internet security programs) blocking them. Check
the manual
for your software to learn how to enable
cookies.

GENERAL QUESTIONS

What are credits?

All advertising on Click Voyager is purchased with credits.
Once you have available credits, you can use them to purchase
direct visitors to your website, banner impressions and text
link impressions. Other options will be made available in the
future.

How do I get credits?

You can earn credits by visiting our other members websites
either on a fixed ratio or on a sliding scale (on the Click
Voyage). You will need to view each website for a minimum of
20 seconds and then click the indicated link to proceed to
the next site. You can also receive credits every month by
upgrading to one of our paid memberships.

What is your surf ratio?

Your surf ratio is dependant on many things such as
your membership level, type of surfing and how active you are
in Click Voyager. Free members have a basic surf ratio of
5:1, Silver members 2:1, and Gold members 1:1 for our 'normal'
surf for credits system. There are many bonuses to be had,
though, and if you are active you will receive a lot of bonus
credits. On our 'Click Voyage' you can earn a maximum of 50,000
credits (5,000 visitors) for just 88 websites visited. This
equates to a surf ratio of a little under 1:57.

SURFING PROBLEMS

Why doesn't the timer count
down?

This is usually caused by your browser (or your proxy
server) caching the image and not reloading it each time
you surf.

To remedy this in Internet Explorer
6, select Tools -> Internet
Options and then click Settings under Temporary Internet
files. On the window that pops up, make sure that 'Chack
for newer versions
of stored pages' is set to either Automatic or Every visit
to the page. Click OK and then click 'Delete Files under
the Temporary Internet files heading to clear your cache.
Close all browsers
and then reopen them. It is also possible that you have animations
disabled. To check this, go to Tools -> Internet Options -> Advanced
and make sure that 'Play animations' is checked under Multimedia.

Why do I keep getting logged
out?

Surf sessions expire after
15 minutes of inactivity.

If you are being logged
out more frequently, the you need to set your browser
(and internet security software if applicable) to accept
our cookies.

In Internet Explorer (V6) go to Tools -> Internet
Options and select the Privacy tab. Move the slider to the
Medium position and Apply.

If you are using Mozilla Firefox v1, go to
Tools -> Options -> Privacy and check the box to allow
sites to set cookies (On Linux, this menu is found under Edit
-> Options -> Privacy).

If you are using Netscape v4, go to Edit ->
Preferences -> Advanced and select 'Accept all cookies'.

If you are using Opera, go to File -> Preferences
-> Network -> Privacy and check the box to enable cookies.

Click Voyager has not been tested on other
browsers but should run fine in most modern browsers and
on most platforms (Safari on Mac is reported to work fine). If you have success/failure on other
systems, please let us know so that we can update this
information.

Why do I get the wrong
number clicked message error even though I clicked
the right number?