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Video shows the employee challenging a passenger to "c’mon, hit me."<p>In another tense incident on a U.S. plane, an American Airlines employee was captured on video challenging a passenger to “c’mon, hit me” during a showdown on a flight from San Francisco.<p>American Airlines issued a statement soon …

Walk into any customer-service department and you’re likely to encounter a scene that looks more like a factory floor than a knowledge-worker environment. In almost every company around the world, the contact center typically features row upon row of workstations, with reps at each station—headsets …

<i>What is your strategy?</i> Most senior executives can confidently answer this question. <i>How has that strategy changed over time?</i> This one usually gets a quick answer too. <i>How do you make decisions about changing that strategy?</i> Now it gets much more difficult. The fact is, many senior executives struggle …

I am an expert — a card-carrying, credential-bearing expert.<p>Of course, there are only a few hundred people on the planet who care about the thing I'm an expert on: the death of stars like the sun. But, nonetheless, if the death of stars like the sun is something you want to know about, I'm one of …

WASHINGTON (AP) — Tech billionaire Bill Gates is meeting with President Donald Trump to discuss progress in programs for global health and development as well as domestic education.<p>Gates, who as the co-founder of Microsoft is the world's wealthiest man, will highlight the "indispensable role that …

One of the shops we love.<p>Back in the 1950s, when the 356 was new, the Pacific Coast Highway (PCH) was the ultimate Porsche Experience Center—the name now given to the company's embassy-racetrack outposts in Atlanta and L.A. The California coast echoed with the clatter of the 356's air-cooled …

Our global financial system moves trillions of dollars a day and serves billions of people. But the system is rife with problems, adding cost through fees and delays, creating friction through redundant and onerous paperwork, and opening up opportunities for fraud and crime. To wit, 45% of …

Pixar is offering a free course through Khan Academy that can help you find the kind of stories you want to tell -- and help you tell them better. The "Art of Storytelling" is the latest installment in a series of free courses from the studio called "Pixar in a Box." It discusses ways to build …

But could you survive six months together without TV or internet?<p>Depending on how strong your relationship is, this will either sound like a romantic six-month getaway or the plot of <i>The Shining</i>. According to <i>The Telegraph</i>, Tasmania Parks and Wildlife Service is looking for couples to apply to be …

What a year 2016 has been. I hope this year has been a thriving one for your business. Regardless of whether this was a growth year or a stagnant year for you, I think it’s vital to an entrepreneur’s long-term success to spend intentional time reflecting on the past and planning for the future.<p>Here …

In 2011, John Legere sat across from Deutsche Telekom CEO René Obermann to discuss the role of leading the company's struggling American branch of T-Mobile.<p>Legere had just sold the previous company he led, Global Crossing Limited, for $3 billion to Level 3.<p>He told Business Insider in a recent …

The world’s most popular educational app has announced a new feature which promises to make it easier than ever to learn a new language.<p>Duolingo announced on Thursday that users can begin to have conversations with a chatbot powered by artificial intelligence. The new feature will initially be …

Imagine you’re hanging out at a job fair, and you’ve identified a few key recruiters you’d like to approach. Or maybe you are attending your company’s annual retreat and are interested in talking to senior colleagues who are potential mentors who could provide support throughout your career. Or …

Back roads. Byways. Scenic highways. Arizona is chock full of them. Here are five of our favorites.<p>Route 66: small-town America, with a side of kitsch<p>'Get your kitsch on Route 66' might be a better slogan for Arizona's scrubby stretch of Mother Road, with its lumbering dinosaurs, a wigwam motel and …

Getting these tiny cars ready for Bonneville takes some work.<p>With its small size, light weight, and nimble handling, original Mini was a great platform for building a race car, achieving significant success over the years. But even though people generally know Minis can be turned into nimble rally …

You’d be forgiven for thinking that the term "stealth wealth first appeared shortly after the fall of Lehman Brothers and the start of the global financial crisis – a necessary hold-step for the still-successful keen not to inflame envy in others. In fact it was born at the height of the go-go …

Portland is well known for its inventive food and drink, but – happily for the traveler’s waistline – the city also has a great collection of easily accessible trails, parks and gardens that are ideal for working off those extra calories. So go ahead and order that pork-belly cheeseburger and grab …

It’s easy to fantasize about living in one of these 16 adventure meccas, but to really understand how great they are, you have to be on the ground.<p>Billings, Montana<p>Population: 110,000<p>When it comes to fitting you for a cowboy hat, the gals at Taubert’s Ranch Outfitters have two ways to go about it. …

All you need is already in your garage.<p>Sure, you could build a gorgeous smoker from a 55-gallon drum or a whiskey barrel. But if your DIY project tend to skew more toward simple materials you've already got in your garage, then here's the one for you.<p>Cook With Meat created this minute-long video …

This common lumber stock can be used to make almost anything.<p>2 x 4s are available everywhere, which make them an easy and inexpensive building material. They can be cut down into smaller sizes or used as-is to make furniture and projects of all sizes.<p>One important tip before you build 2 x 4 …