Unable To Create Credit Card Orders Via OE_ORDER_PUB.process_order

Applies to:

Oracle Order Management - Version 12.1.2 and laterInformation in this document applies to any platform.

Symptoms

On : 12.1.2 version, Transaction Entry

When attempting to use the OE_ORDER_PUB.process_order AP to create an RMA with a credit card,the following error occurs.

ERROR-----------------------message is: Unable to set up a Credit Card Bank Account for theCustomer.

Credit Card information on the order is not valid.message index is: 1message is: Unable to set up a Credit Card Bank Account for theCustomer.

STEPS-----------------------The issue can be reproduced at will with the following steps:1. Order Management responsibility2. Use the OE_ORDER_PUB.process_order AP to create an RMA with a credit card3. See error in log file

BUSINESS IMPACT-----------------------The issue has the following business impact:Due to this issue, users cannot use the OE_ORDER_PUB.process_order AP to create an RMA with a credit card.

Cause

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