The technician involved is named Robert Benjamin and the reason why he attacked Aubrey Isakson, 37, is because he was asked to show his ID. Isakson claimed that Benjamin slapped him in the face with his ID back in December 2008.

“The guy essentially snapped. He cold-cocked me, hit me two or three solid shots to the head while my hands were down,” said Isakson, a limo driver.

But things got uglier, Isakson said, when Benjamin squeezed him around the neck and pressed him up against the wall.

“He’s prepared to kill me,” Isakson said. “That’s all I could think of.”

Isakson said he broke free and ran down the stairs — fracturing his ankle along the way — to get help in his building’s lobby.

Fortunately Verizon did end up fixing the problem. Verizon even said that they were able to fix the problem and did not even need to send the technician to Isakson’s house. That may have been useful information to have before allowing a technician into Isakson’s place.

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