Westpac deploys Oracle for singular customer view

Westpac Banking Corporation has selected Oracle’s Exadata Database Machine and Exalogic Elastic Cloud solutions to support the ongoing deployment of Oracle-based Master Data Management (MDM) applications, with the overall aim to achieve a single view of its customer information.

Exadata is designed to run high performance databases, whereas Exalogic promises performance, reliability, and scalability for Java, Oracle Fusion Middleware, and Applications and ISV applications.

Westpac expects to improve system performance and availability, and realise significant cost-savings over the next five years based on proof of concept (PoC) performance tests.

According to Oracle, the bank selected it following benchmark testing that showed an improvement of 40 times the existing mainframe infrastructure, with transaction volumes of up to 10,000 tps against a target of 800, and 29ms response time against a target of 200.

In addition, the bank’s MDM application is based on Oracle’s Siebel Universal Customer Master (UCM) solution, enabling it to aggregate and manage customer data over the full customer lifecycle.

“By combining the existing Oracle applications with Oracle Engineered Systems, Westpac has built on a robust platform that will deliver scalability, flexibility, reliability, security, and sustainability, whilst also enabling it to reduce complexity internallty and provide customer-facing applications that make things simpler for their users,” Oracle Australia and New Zealand (A/NZ) senior vice-president and managing director, Ian White, said.

The new system will be managed by Oracle Managed Cloud Services.

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