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San Francisco Giants Hit a Homerun with ShoreTel VoIP

Written by Kevin Gavin, CMO | May 11, 2009

When the New York Giants moved to San Francisco in 1957, fans at Seals Stadium welcomed them with roaring cheers and open arms. At that time, Seals Stadium employees communicated with each other and players – the likes of Willie Mays and Orlando Cepeda – with the now antiquated rotary style phones. More than 50 years have passed since the Giants’ move, and a lot has changed in the arena of communications. Today, the Giants’ are using ShoreTel’s Pure-IP business phone system with unified communications to slide into modern times.

More than 450 ShoreTel IP Telephones will be deployed throughout the ballpark and other off-site facilities, including the Giants’ Scottsdale, Arizona stadium. The Giants also selected the ShoreTel Converged Conference solution and ShoreTel’s unique Web Dialer application to augment the system, plus they’ll be using the ShoreWare Contact Center application Workgroup for ticketing, sales and customer service contact center. All of these features, and more, will help streamline communications and reduce costs.

The Giants are also taking advantage of another very important feature that is increasingly popular among many other public-servicing facilities and centers: All park guests will benefit from improved emergency response thanks to ShoreTel's E911 Integration Application. This public safety feature pinpoints the location of calls from a ShoreTel phone anywhere in the ballpark, and automatically informs all designated security staff and emergency responders.

The SF Giants are committed to making AT&T Park the "greenest" ballpark in the country by making environmental stewardship a top priority. To that end, the ShoreTel UC system helps achieve that goal with equipment that has been independently tested by The Tolly Group to show energy savings of up to 62 percent for a deployment of this size, compared with Cisco.

The ShoreTel team is looking forward to being at the park tonight, and hosting a behind-the-scenes look at some of the latest unified communications technology with leading analysts and members of the press. We’re also hoping to see Randy Johnson win his 298th game!