Recent Updates

A letter from TRANSIT advisor Moaz Yusuf Ahmad was posted to the Malaysiakini website on March 18 under the headline “How RapidKL bus drivers pilfer“. For the record, the original title was “RapidKL needs to find the right ways to save money.”

TRANSIT advisor Moaz Yusuf Ahmad participated in the Marcus Evans Conference on Urban Mass Transit held on March 16-17. Commentary about the conference will be posted soon, along with individual presentations with commentary. We will also post TRANSIT’s presentation over the next few days.

TRANSIT has followed up on Liza11’s comment posted on March 12:

The SMS shortcode number is 33998 and is regularly run on the LCD screens in the bus and is run and initiated by a company called Asia Media. Kudos to Asia Media for starting such an initiative!

The letter to RapidKL (Sent on 12 March):

I would like to ask for more information about the use of SMS for complaints/comments/concerns and feedback on RapidKL buses.

According to a comment:

There is currently an SMS portal or communication channel in which passengers on RapidKL buses can SMS their comments, concerns and issues.

The SMS shortcode number is 33998 and is regularly run on the LCD screens in the bus and is run and initiated by a company called Asia Media. Kudos to Asia Media for starting such an initiative!

Can you give me more information about this initiative, whether it is run by RapidKL (or Asia Media as described by the commentator), who monitors the information, etc.

The response, (received on March 16), stated:

Dear Mr. Moaz,

Thank you for writing to us on the above mentioned matter. RapidKL wish to inform that the SMS communication channel is initiated by Asia Media for bus commuters to provide their feedback on the TV programs . Commuters can SMS their feedback to Asia Media using the shortcode number 33998. The above SMS communication channel is not related to RapidKL.