Unblock Your Benefits Debit Card

The Internal Revenue Code (IRC) outlines eligible expenses for Healthcare Flexible Spending Accounts (Healthcare FSAs), and has strict requirements stating that purchases must be substantiated using an itemized receipt or itemized documentation.

To comply with IRC guidelines, we request documentation of your expense to clearly prove the eligibility of the purchase. If you received letters in the mail requesting documentation but failed to provide it to American Fidelity, your Benefits Debit Card will be temporarily blocked. There are a few ways to get your card unblocked:

Pay the Transaction Back: If you have used your card for an ineligible expense, you have an opportunity to pay out-of-pocket for that expense. We will provide you with the information to offset the expense, pay back with credit card, or send us a check.

For your convenience, there are several ways to return your documentation: