LibQUAL+ Survey - Spring 2004

As we continue to plan for the future of the Georgia
Tech Library & Information Center, it's important to understand
users' needs and expectations in order to provide dynamic services
and comprehensive materials. Thus, for the second year in a row in
spring 2004, the Libraries participated in a national research and
development project to define and measure service quality across libraries.
202 libraries participated in this international study with approximately
112,000 respondents overall. The project, LibQUAL+,
uses a survey instrument to gauge library users' perceptions of services
and to measure their satisfaction with services and resources so that
libraries can identify areas for improvement.