Error message when you try to change your password on a Microsoft Windows 2000-based computer: "The system cannot change your password now because the domain is not available"

This article has been archived. It is offered "as is" and will no longer be updated.

SYMPTOMS

If you try to change your password on a Microsoft Windows 2000-based computer, you may receive the following error message:

The system cannot change your password now because the domain is not available.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Windows 2000 Service Pack 3 (SP3) or a later service pack. For more information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Advapi32.dll

5.0.2195.6876

388,368

24-Mar-2004

02:17

x86

Browser.dll

5.0.2195.6866

69,904

24-Mar-2004

02:17

x86

Dnsapi.dll

5.0.2195.6824

134,928

24-Mar-2004

02:17

x86

Dnsrslvr.dll

5.0.2195.6876

92,432

24-Mar-2004

02:17

x86

Eventlog.dll

5.0.2195.6883

47,888

24-Mar-2004

02:17

x86

Kdcsvc.dll

5.0.2195.6890

143,632

24-Mar-2004

02:17

x86

Kerberos.dll

5.0.2195.6903

210,192

11-Mar-2004

02:37

x86

Ksecdd.sys

5.0.2195.6824

71,888

21-Sep-2003

00:32

x86

Lsasrv.dll

5.0.2195.6987

513,296

15-Oct-2004

18:16

x86

Lsass.exe

5.0.2195.6902

33,552

25-Feb-2004

23:59

x86

Msv1_0.dll

5.0.2195.7036

117,008

16-Mar-2005

05:33

x86

Netapi32.dll

5.0.2195.6949

309,008

10-Jun-2004

16:58

x86

Netlogon.dll

5.0.2195.6891

371,472

24-Mar-2004

02:17

x86

Ntdsa.dll

5.0.2195.6896

1,028,880

24-Mar-2004

02:17

x86

Samsrv.dll

5.0.2195.6897

388,368

24-Mar-2004

02:17

x86

Scecli.dll

5.0.2195.6893

111,376

24-Mar-2004

02:17

x86

Scesrv.dll

5.0.2195.6903

253,200

24-Mar-2004

02:17

x86

Sp3res.dll

5.0.2195.7026

6,301,696

07-Feb-2005

05:35

x86

W32time.dll

5.0.2195.6824

50,960

24-Mar-2004

02:17

x86

W32tm.exe

5.0.2195.6824

57,104

21-Sep-2003

00:32

x86

MORE INFORMATION

For more information about the error message, click the following article number to view the article in the Microsoft Knowledge Base:

890953 You receive a "The system cannot change your password now because the domain is not available" error message on a Windows XP-based or Windows 2000-based computer

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.