[Official Feedback Request] Character Data Not Updating

We're trying to better understand the issue of certain characters not updating properly. Those of you experiencing the issue can help us by providing the following information.

Character Name

Game Server

Whether that character has ever been transferred?

If yes, old server and current server

Character's Current actual level

The Character's level reported by the lottery.

Please note, we are asking for ONLY this information. Please do not clutter the thread with opinions, editorials, theories or other comments. We want this to be a very quick and easy to read resource for the web team to look at a list of players and try to discern the issue and work on a resolution.