How do I find a phone number for defectiveEmerson Mircowavess

My mircowave caught on fire & i sent the products that i was supposed to send back to the rerun center & nothing happened expect I got an email telling me it was supposed to be delivered to me on either April 24th or 25th & here it is April 26th & no Mircowave I need a phone to contact someone to find out where my merchandise I paid for a extra warrenty on it & now nothing please help me

The information should be on your owner's manual and your service contract paperwork.Emesron support is here http://www.emersonradio.com/support.php or you can call:Customer Service
Toll Free: 1.800.909.1240
Days: Monday - Friday
Hours: 9:00am - 5:30pm EST

6 Suggested Answers

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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From looking at the owner's manual, it looks like the vent fan is only supposed to come on when the internal temperature of the microwave gets too high OR when you press the VENT FAN pad.
Here are a couple of fan-related excerpts from the owner's manual, which can be found here:
http://products.geappliances.com/ProdContent/Dispatcher?REQUEST=SKUOBJECTS&DOCUMENT=Use%20and%20Care%20Manual&SKU=JVM1840BD
(or the better URL here: http://tinyurl.com/yn7r6g)
Automatic Fan
An automatic fan feature protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat.
If you have turned the fan on, you may find that you cannot turn it off. The fan will automatically turn off when the internal parts are cool. It may stay on for 30 minutes or more after the cooktop and microwave controls are turned off.
-
Vent Fan
The vent fan removes steam and other vapors from surface cooking.
Press VENT FAN once for high fan speed, twice for medium fan speed, a third time for low faw speed, or a fourth time to turn the fan off.
Press the VENT FAN BOOST pad for extra fan speed.
-
Hope this helps.

If
there's no obvious removable cover over the bulb (and the owner's
manual doesn't address it) some disassembly may be required.

Always unplug a microwave before removing or installing any bulbs.

If
it's an over the range type, remove the vent grille across the top and
see if bulbs can be accessed there. There may be a panel on the bottom
covering the light(s), instead.

If not, chances are
you'll have to remove it from the wall, then remove the outer cover. If
so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

If you don't have your instructions, please reply back with your brand and model number.

Once it's out of the wall, the outer cover (wrapper) will need to be removed, just as you'll need to do on a counter top model.

On a counter top model, be sure it's unplugged, but otherwise ignore the instructions above this paragraph.

The
screws you need to remove should be pretty obvious, but a special
driver (such as a T20H type or GTXH20-100) may be needed.

Be sure to put all the screws back in the right holes, since some may be special grounding screws.

Bulbs can be had in most grocery stores, hardware stores, home improvement centers, and big box or department stores.

Many models use halogen lamps. You must not touch the new one with your bare skin, as the oils will shorten the bulb life.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

There is a GE/Kenmore recall: http://injurylaw.reganfirm.com/2007/12/articles/defective-products/cpsc-notice-ge-ge-profile-kenmore-microwave-ovens-recalled/. I don't know if your relative's models are involved. I suggest that you file an incident report with the Consumer Product Safety Commission.

From looking at the owner's manual, it looks like the vent fan is only supposed to come on when the internal temperature of the microwave gets too high OR when you press the VENT FAN pad.
Here are a couple of fan-related excerpts from the owner's manual, which can be found here:
http://products.geappliances.com/ProdContent/Dispatcher?REQUEST=SKUOBJECTS&DOCUMENT=Use%20and%20Care%20Manual&SKU=JVM1840BD
(or the better URL here: http://tinyurl.com/yn7r6g)
Automatic Fan
An automatic fan feature protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat.
If you have turned the fan on, you may find that you cannot turn it off. The fan will automatically turn off when the internal parts are cool. It may stay on for 30 minutes or more after the cooktop and microwave controls are turned off.
-
Vent Fan
The vent fan removes steam and other vapors from surface cooking.
Press VENT FAN once for high fan speed, twice for medium fan speed, a third time for low faw speed, or a fourth time to turn the fan off.
Press the VENT FAN BOOST pad for extra fan speed.
-
Hope this helps.