Is it possible to remove old expired license from Backup 12.5?

Acronis automaticaly generated this demolicense in the licenseportal (we allready have an advanced license). After synchronisation in acronis backup 12.5. this old license was automaticaly importet and generates a daily faultmail.

For everyone, who might face the same issue - as this was not quit a trial license, but a full license with a limited lifetime, it didn't disappear after having expired. We had to remove the entry from the account manually. So if you experience the same or similar issue, please do not hesitate to add to this thread and provide your registration email in a private message (on my profile click on Send message). We'll look into the situation and help!

Only found a ServerEssentials subscription expired on 2018-10-06 - removed this one. There are also a couple of subscriptions that are about to expire. Please let me know if you want us to remove them too once they got expired
Servers 3x till 2018-11-09
Workstations 3x till 2018-11-09

under your account I see only one perpetual license, no other entries. If your screenshot is from the product interface, not from https://account.acronis.com/, then I'd suggest trying to re-sync the information about licenses from your account (click on Sync and sign in to your Acronis account). Let me know if that helped.

I have tried the Sync, to no avail. It says successfully synced, yet the expired items remain.

Also the system seems to be stuck in the middle of a backup from last month and will not do anything. I thought it might be from the expired licenses but I'm not sure.

EDIT: Download and updated the software and the Sync function worked ok removing the expired licenses. The stuck job cleared and I was able to launch a manual backup. Will see if the full site backup runs tonite.

EDIT: Download and updated the software and the Sync function worked ok removing the expired licenses. The stuck job cleared and I was able to launch a manual backup. Will see if the full site backup runs tonite.

Thank you for the update Steve, hope things continue to be normal for you.