1. Download and print the Mailspeed Marine Returns Form or fill in the form that accompanied your order.

2. Complete all fields and provide as much information about your reason for return and the outcome you would like.

3. Re-package the goods, it is the customers responsibility to ensure that goods are returned to Mailspeed Marine in a re-saleable condition.

4. Return the goods to the Mailspeed Marine Returns Department. We recommend that you use a tracked postal method to ensure delivery.

5. A Mailspeed Marine representative will contact you via email within 7-14 working days of receipt of the goods to conform the return.

6. Please allow a further 3-5 working days for replacement goods to be delivered or a refund to arrive in your account.

Returns Terms and Conditions:

ALL RETURNS MUST BE ACCOMPANIED WITH A MAILSPEED MARINE RETURNS FORM

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is a cancellation period of 14 working days in which to cancel the order.

Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-merchantable condition, in the original packaging and with original labels still attached where applicable. All returned packages must include a completed Mailspeed Marine Returns Form. It is the customer’s responsibility to return the goods to Mailspeed Marine and we recommend you send via a method with proof of delivery. Return postage for goods that are correct as per the original order and are not faulty or damaged are returned at the customer’s expense. Mailspeed Marine reserve the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-merchantable condition. Please note that if items are not considered to be in a resalable condition then a re-stocking fee maybe charged.

Items returned for an exchange that are correct as per the original order and are not faulty or damaged will incur a replacement carriage charge where applicable.

If an item arrives damaged, the customer must report the damage to Mailspeed Marine within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time.

If an item is faulty, the customer must report the fault to Mailspeed Marine immediately. All goods are subject to the manufacturers guarantee and in some circumstances, it may be more beneficial to deal with and send goods back direct to the manufacturer. Mailspeed Marine will advise the customer if this is the best course of action. We recommend that items are sent back using a tracked courier method especially for items with a value of £50 or more. Faulty items cannot be replaced until the manufacturer has agreed a replacement, please allow up to 31 days for this to be processed. If no faulty is found with the item, a service and postage charge may be applicable.

If the customer decides to return items which have been made to suit personal requirements e.g. Rope, Chain or Webbing measured to 10 meters or more and they are correct as per the original order and there is no fault or damage to the item, a 30% handling charge will be incurred and deducted from the refund. Mailspeed Marine are unable to accept returns on these items measured to less than 10 meters unless incorrect product is sent or the item is faulty or damaged.

Flares are a non-refundable product – If returned they will incur a 50% re-stocking fee and postage will not be refunded.

Please allow 7-14 working days for returns to be processed from receipt at Mailspeed Marine. Please allow a further 3-5 working days for funds to arrive in your account where a refund is approved. · This will not affect your statutory rights.

Return postage is the responsibility of the customer to pay, unless the incorrect item has been sent or an item is faulty. In this case we will refund an amount up to £12 for return postage or arrange for a collection of the goods.

Here at Mailspeed Marine we aim to offer you the best possible postage and packaging prices. Getting your order to you quickly and safely is most important to us, which is why each order is packed with care and dispatched using trusted couriers.

Postage & Packaging Rates for UK Mainland only:

Package

Free Delivery Over £100

Collection

Supersaver Economy

Standard Delivery

Next Working Day

Small Items

YES

FREE

£3.95

£4.95

£8.95

Standard Items

YES

FREE

£5.95

£6.95

£8.95

Heavy Items

YES

FREE

£6.95

£7.95

£9.95

Items over 30KG

NO

FREE

£24.99

£26.99

£28.99

Electronics

NO

FREE

£5.95

£6.95

£8.95

Flares

NO

FREE

£18.99

N/A

N/A

Delivery Types:

Free Delivery -

Spend over £100 after any discount - in 1 single purchase.

If you have claimed our offer we will deliver all your order in 1 delivery. If some of the items you have ordered are not in stock, this means you might need to wait a little longer.

Your delivery address needs to be within the UK mainland (sorry, this excludes Highlands and Islands of Scotland)

This offer excludes electronics items & hazardous products, including antifouling/paint, distress flares, life rafts, and items over 30KG in weight and longer than 2.5m in length.

All electronics are excluded from the free delivery promotion. These products will be sent fully tracked and insured. We are therefore adding a small charge to insure expensive items arrive safely and quickly.

Estimated delivery time of up to 10 working days - if the items are in stock

Collection -

Collections can be arranged from our store in Crawley Down for free - simply select "Collection" at checkout

We will contact you directly, once your goods are ready to collect

On collection, please bring proof of purchase (order confirmation) and a form of ID

There is plenty of customer parking at the store

Collection Address -

Falcon Park, Hophurst Lane, Crawley Down, West Sussex, RH10 4XF

Store Opening Hours -

Monday to Friday 9am - 5pm

Closed Weekends & Bank Holidays

Supersaver -

5-7 Working Days

Courier tracked

Standard -

3-4 Working Days

Courier tracked

Next Working Day -

Available for orders placed before 2pm

Deliveries are sent via courier with a tracking number

Please note weekends and bank holidays are not working days

Non-UK Mainland / Europe / Worldwide Deliveries -

On the Checkout page, select your delivery country from the dropdown. The shipping methods will then adjust to show your delivery options and prices.

Alternatively, please contact our customer services team for a quote at [email protected]

General Postage Terms:

Unfortunately, we are not able to ship to a PO Box or hotel addresses

All deliveries from our courier require a signature and parcels are unable to be left at an address without one

If you have an order where you have spent over £100 and some of the items are in stock and some are not, please select the fastest delivery option. We will then part ship any items that are in stock to you, with the rest to follow

For more information or if you have any questions please contact our customer service team at [email protected]

Stock Status:

"In Stock" - the product is in our warehouse, ready to ship. Select any of the delivery options avaliable to your chosen delivery area.

"Avaliable within 10 days" - product not currently in stock, but we will order it specially for you, from our trusted suppliers. Alternatively, it may already be on order and on its way to our warehouse.

"Out of Stock" - unfortunately, this product is no longer in stock and we are not able to order it from our manufacturers. Please contact our customer service team at [email protected] as they will be able to suggest an alternative product for you.

Pallet Surcharge

Please note that some items are recommended to be sent on a pallet such as fridges and cookers. This is due to high rate of damages by standard delivery. Our customer care team will contact you when items exceed the weight limit or items that are considered at a high risk of damage. You have the right to refuse a pallet upgrade and continue with standard delivery, however you will be liable for any damage that may be incurred during delivery. We will always add extra packaging no matter what method of transport such items are sent.Unfortunately larger dinghy & outboard engine packages (2.7m + above boats and 8hp + above engines) also incur a pallet surcharge due to their weight and size. This cannot be added at the checkout, a member of our sales team will contact you with a pallet delivery quote.