Troubleshooting

January 11, 2016 20:33

Updated

No Power/ No lights on the PRIME Signal Booster

Make sure that you power source is a functional power source. Test something else, that you know works in the same power source, or try moving the PRIME Power Supply to another power source that you have confirmed has working power.

Still Not Working?

It is possible that you have a bad power supply, or malfunction of your PRIME Signal Booster hardware. Please reach out to your point of sale for further instructions.

My Status Indicator is blinking blue

A blinking blue status indicator means that your CEL-FI PRIME is still in the startup process. Depending on the complexity of your cellular network, this process can take some time. If the Signal Booster’s Status Indicator continues to blink for more than 30 minutes please attempt a restart.

My Status Indicator is Solid blue but my phone still has poor signal

If your Cel-Fi PRIME Signal Booster has a solid Status Indicator with a blue light, the system is fully functional.

If your system has a solid blue status light but your phone is not picking up a stronger cellular signal you might need to check the power cable connections and your phones compatibility with the selected network.

Some cellular devices use combination of many different factor to calculate the number of “bars” displayed. To determine if your signal strength is stronger you can look for your signal strength while PRIME is plugged in and not plugged in. For more information please reach out to your point-of-sale or visit www.cel-fi.com/phonebars.

My Status Indicator is Flashing Red

There are several reason why your status indicator would be flashing red. The best way to determine the specific reason for your flashing light is to use the WAVE Mobile or Desktop application while connected to your device. For more information about Cel-Fi WAVE please visit www.cel-fi.com/wave

E1 Not Receiving Signal: The cellular signal is too weak to boost. Using your cellular device, try to find a location with at least one consistent bar of 3G, 4G or 4G LTE. More bars is always better! Once you have found a usable signal, place your Signal Booster in this location.

E5 Registration Required: Before use, you must register this device with your wireless provider and have your provider’s consent. You must operate this device with approved antennas and cables as specified by the manufacturer.

E7 PRIME has been disabled by network: Your system has been disabled by the mobile network operator. Contact your point-of-sale for further assistance.

E8 Input signal too strong: Your Signal Booster is too close to a cellular tower. This may result in a reduced output power (smaller coverage bubble) to limit network interference. Try this…move your Signal Booster to another physical location.

E9 Location Lock – Registration Required: Your system has been moved from its original address. Please move the system back to its original location or register your new address with your wireless provider. Systems can be registered via the WAVE application.

Too Close: Your Power Supply is Too Close to your Signal Booster. Try moving the antennas further apart, starting with the Power Supply.

My Status Indicator is Solid Red

There are several reason why your status light would be solid red. The best way to determine the specific reason for your flashing light is to use the WAVE Mobile or Desktop application while connected to your device. For more information about Cel-Fi WAVE please visit www.cel-fi.com/wave

E4 PRIME Signal Booster is overheating: Your Signal Booster is overheating. Please ensure that your Signal Booster is clear of any blockage. If you have your PRIME in an exceptionally warm area you may need to relocate the device to ensure that the Signal Booster does not continue to overheat. Once PRIME has cooled it will operate as normal. *Normal operating temperature of the Cel-Fi Signal Booster is 0-65 Celsius.

E6 Hardware error: Your PRIME Signal Booster is experiencing a hardware failure. Try this…Reset your Signal Booster. To do this simply unplug your Power Supply from the power source for a few seconds and plug it back in. If the problem persist after a restart please contact your point-of-sale for further assistance. *If you recently updated the software of your device, try again. If the error persist please contact your point of sale for further assistance.

E12 Self-Test Failed: During a system check a part of your Signal Booster’s configuration has reported less than optimal performance. The system could be displaying a non-critical error message. If you have a boost in cellular service at your service antenna you can ignore the E12 message. If you do not have boosted signal, check to confirm that both your service antenna and donor antenna are properly connected and functional. If the antennas checkout, the boost number on the Signal Booster is high and you still don’t have a boosted signal try restarting the Signal Booster. If the problem persist after a restart please contact your point-of-sale for further assistance. *If you recently updated the software of your device, try again. If the error persist please contact your point of sale for further assistance.