They are trained by experts and their performance is monitored just like any other employee in the organization. Providing clients and customers with quality is our main aim. Hence, we make sure that our differently abled employees are no different in service delivery then the rest of our staff.

Excellent Quality Management facilities

Call Monitoring

Automated digital recording systems

Physical monitoring by mentors, team leaders and floor managers.

Constant Coaching and development though recurring in-house training programs.

Cost and Time effective solutions

Infrastructure

Ergonomically designed workstations.
HR Helpdesks at all our facilities to assist employees with regard to payroll, tax investments and planning.

Integrated Voice Response

Using our IVR service, the system will automatically be able to publish or advertise the new projects of Lapp Group. It will also automatically intimate customers if executives are busy on calls and keep the customers occupied until they are assisted by the Customer Care Executives

Customer Relationship Management

Using our advanced CRM Software we would be able to track and record all the information pertaining to the caller ie. Location from where he called, number of times he has called, customer address, telephone number etc.

Computer Telephony Integration

CTI is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.This facility will allow the customer support executive to know the name of the customer along with all his details when the phone rings at his desk.

Centralized Voice Recording

All calls landing at the hotline number will be recorded which would be helpful for call monitoring, training and quality purposes.

Effective workforce management

Employee voice

Rewards and Recognition

Career progression opportunities

Training programs

Teamwork and Engagement

Years of market experience across industries with an array of reputed clients

Bespoke

Process solutions about customer’s life cycle management are tailor made to suit the requirements of the client.