A leading Japan-based manufacturer, developer and distributor of medical electronic equipment, Nihon Kohden is enhancing its support of customers across the U.S. by opening a technical support call center in Allentown, Pennsylvania.

According to company officials, “the new 6,000-square-foot facility will complement its headquarters-based technical support call center in Irvine, California, allowing it to provide a rapid and robust response to customers across all U.S. time zones, especially to major institutions in and around the East Coast.”

“We are always looking for ways to improve the level and quality of service and support we provide to our valued customers because we know that every minute counts when it comes to patient care,” said Dr. Wilson P. Constantine, CEO of Nihon Kohden America. “While our new Allentown facility will initially serve as a second U.S. technical support call center, increasing access to our knowledgeable support staff, we will have the ability to add other functions in the future as customer needs dictate.”

Eventually, the facility could grow to 50 people, including technicians and nurse executives, company officials said.
“The opening of our new U.S. East Coast facility is an important milestone in Nihon Kohden’s CHANGE 2020 initiative, which calls for us to achieve top share in key international markets over the next few years,” said Fumio Suzuki, chairman and CEO, Nihon Kohden. “It is only by providing the world’s finest quality products and services to customers where they are, when they need it that we will achieve this vision.”