Welcome To The Practice

TOTAL TELEPHONE TRIAGE SYSTEMS

The outbreak of Covid-19 is placing new and increasing challenges on all our member practices and our primary concern is to ensure the safety of our patients and staff

For the very same reason this practice, in line with all those in the area, has decided to put measures into place to reduce and minimise the risks of transmission. This risk is for you as our patient but also for the staff who work here in the practice. These measures may vary slightly in individual practices but we ask for your co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients.

National guidance from NHS England has mandated that all online booking appointments are suspended across the country. The reason we have done this is that this mitigates any potential risk of infected patients booking an appointment online and attending the surgery.

Instead, all appointments will be triaged in the first instance. Telephone triage is a process that facilitates signposting and the giving of relevant clinical advice. Face to face appointments will be booked when agreed during this triage/initial consultation with either a GP or Nurse. The facility to use online eConsult and requesting prescriptions online is still available to all patients.

We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.

Regular updates are provided on our websites

We would like to thank all our patients for their co-operation and understanding.

Ours doors are locked but we are still seeing patients. When you ring the bell a member of our team will ask you a few screening questions before admitting you to the practice. We are taking these measures to protect our doctors, nurses and staff members and you our patients.

Requesting Repeat Prescriptions

You can request prescriptions online, by posting a slip through the surgery door or by using our dedicated prescription email address: lakeside.prescriptions@nhs.net. Please include your full name, DOB, address and the name of the medication you are requesting. We are requesting patients to nominate a pharmacy for their prescription to be sent to rather than coming to the surgery to collect it.

Alternatively you can download and sign up for the NHS app. You can verify your ID on the app without coming into the surgery.

If you are completing an econsult for a skin or joint condition, please attach a photograph of the condition to your econsult. Thank you

It is now easier for you to see a GP in the evenings and at weekend.

Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and 10am-2pm Sundays at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will give you the telephone number and password needed to book the appointment. Please be aware that you will need to consent to share your medical record with the service.

Patient Feedback

If you have some feedback that you would like to share with us now,Click here to complete our online feedback form.

Mission Statement

We aspire to excellence in patient care, by advising on and promoting the development of all aspects of health care, for the population of Lymm, Grappenhall, Thelwall and the surrounding areas. We aim to provide good quality services that are equitable, speedy, convenient and also treat patients with dignity and respect at all times.

Grappenhall (Branch surgery)

Protected Learning Time

In order to ensure that all our staff are fully up to date with procedures and protocols. The practice is closed the last Thursday of every month from 1pm. Incase of an emergancy during this time , please telephone out of hours on 111

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Parents please be aware that to make an appointment or order a prescription for your child online, you will need to login using the child's details. To create an acount for your child please contact reception.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to
produce this Website. However, it must be pointed out that the accuracy of any
statements cannot be warranted, nor any products or services advertised, be
guaranteed or endorsed.