Customer Care

Customer Care Policy

We maintain a strict privacy policy and keep all our clients’ information confidential. In consideration of others, we ask that you please turn all cellular phones to silent, and that you make or take any necessary calls outside the dining areas.

Gratuity Policy

Please note that gratuities are not included on the bill unless otherwise noted. Parties of six or more (in the main dining rooms or for a special function/banquet) are normally subject to an automatic service/gratuity charge though all facts in this regard will be properly displayed and/or discussed. Valet staff are independent of Highlawn and do not receive a percentage of tips from the dining room.