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Anonymous

Maria

Philippines

7.1

Good

November 12, 2014

I just booked the annex apartment without reading the
comments/reviews, after I made the payment I was so shock with the
reviews that it was worst, etc etc. I even ask for cancellation, no
refund! But I just go through my reservation.
We arrived there, its not that worst, all of my friends says its not worst! The only downside is NO WIFI! the rest is ok as long as you can sleep comfortably.
If you want to go to venice book in this apartment, we are group of 5 pax.

Anonymous

United Kingdom

5.8

Okay

November 6, 2014

The location of the annex was excellent with good walking distance to the Rialto Bridge. There were many restaurants and bars nearby.
I would say the location of the annex is far more preferable to the actual hotel. Which was a nice surprise.
The facilities were eveything you expect for the money

We found a used pair of womens knickers under the seat in the room. This was very off putting and showed how little care goes into cleaning the room. Who knows how long it had been there.
The floor in the bathroom was constantly wet but this was more down to the inconsiderate couple we were sharing the bathroom with.
The bed was a fold out and very underwhelming

Anonymous

Jakub

Czech Republic

4.6

Disappointing

October 22, 2014

Everything would be just on average (i.e. OK in Venice) and location of the main building is even better (no bridge/stairs from the Guglie vaporetto stop and just one to the railway station) but the staff behavior beats it all.

The most unhelpful staff I have ever met in the entire Italy, they have cancelled our reservation 15 minutes before our arrival and they were even so fast to sell the room within those 15 minutes. Of course they had sent an e-mail before the cancellation, but what a surprice, they send it 3 hours before the cancellation when we were on the plane without the internet access...
But we were really lucky as they "fortunately" have a vacant apartment (in another building 10 minute walk away) and even if it was for six persons we do not have to pay more for it. But they forgot to tell that the apartment is without the breakfast (which is in the double room price) and is actually cheaper than the double room in the main building.

Rupinder

Netherlands

2.5

Very poor

October 19, 2014

I haven’t seen such poor standard in my entire life. I have selected this hotel because this is mentioned in your site and i hadn’t checked any thing else but all went wrong when we checked-in there. first of all room which they have mentioned in pic is totally different from the real one. check the attached pics for reference. they have not even provided the fan and other basic need and when i asked to check the fan and Gas stove then they said no one can come to fix to the issue, you have to settle it by own. how ridicules was that?
I hope you will refund my money which i have spent for that room.

Kamaran

Sandeep

United Kingdom

4.6

Disappointing

October 8, 2014

The staff was nice and helpful.

Paid euro 139 per day and the city tax. When I booked the hotel, the
picture of the room was bigger. But when I reached there, I was given a
very very very small room. It ends as you enter. Cleaniness was ok. But
also u would hear sound from adjoining room especially when some1 uses
flush in the toilet! Stayed there 2 nights , paid almost eur 300, but
did not feel like worth it at all. Also there is no water kettle for
making tea in the room, which is pathetic. Would not go back

James

United States of America

7.1

Good

October 5, 2014

Location was good once we found it. The owner was VERY nice and helpful. Very basic . We were glad to have a room as there were no others available.

Difficult to locate and walked up 3 stories due to no elevator. There was no wifi and the bed was less than comfortable. The hotel did not have terry cloth towels only small flat cotton "towels". It was a pension and not a hotel

António

Nadine

Australia

3.3

Poor

October 1, 2014

Nothing much at all....what's to like in a dump like Ariel Silva?

On entering the foyer to check in, we were simply given "the hand" to wait while the arrogant and rude staff member continued with whatever he was doing that was obviously much more important than greeting us. Once we had his very limited attention we were told that this was not actually the place we were staying in, that where we were staying was in fact 15 minutes further away, but we were to pay there, hence putting that address on the booking sites on the internet. In short, what's advertised is not what you get, and then what you get is a very noisy, very drab, mosquito-infested room in a dump!

Edward

Anonymous

Italy

4.6

Disappointing

September 23, 2014

Location - close to the main attractions
Cleanliness

We were in the "annex" which is actually a separate apartment 10 minutes walk from the actual hotel over 4 bridges. This was not on the booking information.
No wifi in the "annex"
Sound from the restaurants in the street below at 6am
Staff arguing with each other at the reception
Shared bathroom is annoying though we knew this before but thought we would give it a shot.