I purchased a cowan x7. When I first received it, it download my audio books perfectly and plays perfectly. Now, as of today, nothing will download to my player. I have at least 138gb left. I try to download from audible and digital media. Nothing. I even tried to download the firmware and it will not transfer to my player. I get error messages. Can someone help me. Cowan support is a joke.

I don't have screen shots but every time I try to down load and error message with 0x8004005 comes up with Overdrive media and the error msg 0x80070570 came up when I tried to download the current firm ware from cowan global.

Your error message sounds as if your database is corrupted. Hope you have backed up your data elsewhere so you can copy it back to the Cowon. You should try to do a database update first. You can find this option by going into "system" and you will find it on the 3rd page. You must also set USB mode to "MSC" and not MTP. This too is on "System" on page 2. The firmware upgrade has to be copied to the flash drive of the Cowon and not the Hard drive. You may have done all this, but if you haven't, try these first. If this fails to solve your problem, you may have to format the hard disk.

Your error message sounds as if your database is corrupted. Hope you have backed up your data elsewhere so you can copy it back to the Cowon. You should try to do a database update first. You can find this option by going into "system" and you will find it on the 3rd page. You must also set USB mode to "MSC" and not MTP. This too is on "System" on page 2. The firmware upgrade has to be copied to the flash drive of the Cowon and not the Hard drive. You may have done all this, but if you haven't, try these first. If this fails to solve your problem, you may have to format the hard disk.

Normally before I try to format the HD, I'd connect in MSC mode and run your favorite CHKDSK software. Which can possibly fix a corrupted db saving you from formatting the HD and losing all your data. Naturally if that doesn't work I format and re-firmware as you've suggested. Regardless always having a back up of your data for restoration is critical, again as you stated.