Assistant Front Office Manager
Salary

The average salary for Assistant Front Office Managers in the United States is $39K per year, and pay runs especially high in New York, where the average is $48K. Assistant Front Office Managers will also find cushy salaries in Philadelphia (+30 percent), San Francisco (+26 percent), Boston (+21 percent), and Los Angeles (+17 percent). The information for this snapshot was generated by responses to the PayScale salary survey.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

Job Description for Assistant Front Office Manager

The assistant front office manager acts as the face of the organization for customers, making initial in-person contact with guests and ensuring a superior level of service. The assistant front office manager helps the front office manager in all front office affairs, with duties that may include helping guests check in and out, addressing guest needs, ensuring that any problems are attended to quickly, coordinating staff activities, arranging schedules, resolving payment disputes, administering bookkeeping and financial functions, and interviewing prospective job applicants. Assistant front office managers typically work in a hospitality setting.

Success as an assistant front office manager requires strong communications skills, courtesy, and patience, as the job involves both satisfying guests and coordinating a potentially large work staff. Excellent organizational skills are essential as the assistant front office manager is often responsible for many operational and financial tasks. The assistant front office manager's hours may vary depending on the organization's hours of operation. They are often on their feet most of the day to address problems and to supervise staff.

Educational requirements for this position vary depending on the size and focus of the establishment, with smaller establishments potentially requiring a high school diploma or equivalent and larger establishments potentially requiring either an associate's or bachelor's degree in hotel management, hospitality, or business management. Experience in the hotel industry, especially in a management role, is helpful, as is at least five years of experience in other customer service-related positions.

Assistant Front Office Manager Tasks

Inspect and maintain lodging rooms and public areas for cleanliness and presentation.

Assistant Front Office Manager Job Listings

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Popular Employer Salaries for Assistant Front Office Manager

Fairmont Hotels and Resorts leads the field in terms of pay, with a median salary of $44K.

Hilton Worldwide offers the smallest salaries in town — $37K on average — but the considerable range in workers' salaries (stretching from $25K to $56K) creates a rather varied pay scale.

Popular Skills for Assistant Front Office Manager

This chart shows the most popular skills for this job and what effect each skill has on pay.

Survey takers who work as Assistant Front Office Managers usually report a few specific skills. Most notably, skills in Problem Solving, Operations Management, Scheduling, and Microsoft Office are correlated to pay that is above average, with boosts between 5 percent and 19 percent. Those educated in Customer Service tend to be well versed in Scheduling.

Pay by Experience Level for Assistant Front Office Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

More years of relevant experience do not necessarily translate to higher paychecks. The average inexperienced worker earns $34K, and someone who has worked for five to 10 years can expect a bigger median salary of $37K. Assistant Front Office Managers with one to two decades of relevant experience report an average salary of approximately $39K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $40K.