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Moverio BT-300 Frequently asked questions

General

What is the BT-300?

The Epson Moverio BT-300 is a pair of smart glasses connected to an Android controller. The glasses produce a digital display that can be seen through the glasses in front of the wearer’s field of view. The key application for the BT-300 is as a First-Person View (FPV) accessory for DJI drones but the product can also be used to enjoy digital content in a large-screen format, hands-free, anytime, anywhere.

What are the differences between the BT-200 and BT-300/BT-350?

The BT-300 is a consumer product designed for personal use. It has a more slim and lightweight design.

The BT-350 is a commercial product designed for use in visitor attractions and other commercial environments. The headset is made from a double-layered magnesium chassis and features an adjustable headset for use by multiple users.

What are the differences between the BT-2000 and BT-300/BT-350?

The BT-300 is a consumer product designed for personal use. It has a slim and lightweight design and uses Epson’s latest Si-OLED display which provides a high contrast ratio for transparent blacks. It also has a 720p HD display and vibrant colour reproduction.

The BT-2000 and BT-2200 are industrial products designed to be rugged and durable. These devices have an IP54 rating for dustproofing and water resistance. The product is typically used for specialist remote assistance applications. The Pro BT-2000 and BT-2200 models also feature a ruggedised controller with hot-swappable batteries for continuous use.

I wear glasses, can I still use the Moverio BT-300?

Yes, the BT-300 is designed to fit around glasses. Customers are advised to try the standard and over-the-glasses (OTG) nose pads provided in the box for best fit. Some larger-framed glasses may be more difficult to use with the BT-300.

An inner frame is also provided in the BT-300 box and allows customers to get a prescription insert made for the BT-300 for the best experience.

What can I enjoy with the BT-300?

The most popular application for the BT-300 is as a First Person View (FPV) drone piloting accessory for DJI drones. The product displays the drone flight data and video feed directly in front of the wearer’s eyes whilst still being transparent so the wearer can see their drone flying (it maintains visual line of sight).

The BT-300 can also be used to enjoy digital content that is loaded onto the device storage or via the Internet/installed apps.

The BT-300 supports 3D content in a side-by-side format.

If the customer is connected to a wireless network or tethered to a mobile phone, they can surf the internet.

The BT-300 is also the ideal device for compatible Augmented Reality (AR) applications.

How does the transparent display work on the BT-300?

The BT-300 glasses display a digital screen in front of the wearers field of view but as the glasses are transparent/see-through, the wearer can still view their surroundings. The transparency of the display can be adjusted using the brightness settings on the BT-300 or using the dark shade that is provided with the product.

Can the BT-300 be used whether I'm sitting, standing, etc.?

Much like a pair of glasses, the BT-300 can be used whether you are sitting, standing, lying down etc.

Can the BT-300 be used anywhere?

It is possible to use the BT-300 anywhere. However, do not use it in an environment where operation cannot be guaranteed (such as in a wet environment) or in a place where it is prohibited by law.

For your safety, please read the user's guide carefully to use the product correctly.

What is Si-OLED？

Si-OLED stands for Silicon OLED and is a display technology developed by EPSON for use in the Moverio BT-300. It has a high brightness, high contrast (100,000:1), high resolution (720p), and good colour reproduction.

What is the size of images viewed with the BT-300?

The display on the BT-300 fills approximately 23 degrees of the wearer’s field of view. This means it is the same as viewing a 40 inch display from a distance of 2.5 meters away or a 320 inch display from 20 meters away.

I want to use the BT-300 for drone piloting. What do I need?

The Moverio BT-300 is compatible with DJI drones and everything you need is in the box. For the best experience, we recommend that you also purchase the BT-300 Universal Controller Mount (V12H915W01) which allows you to attach your Moverio controller to your drone controller like a smartphone.

There are many apps on the Moverio Apps Market for drone users and we recommend they explore this.

The set-up process for using the DJI apps with a DJI drone is below:

Turn the BT-300 on and connect to a Wi-Fi network

Make sure the BT-300 has the latest firmware installed. Apps > Settings > About device > System updates

Which drones can I use with the Moverio BT-300?

The Moverio BT-300 supports the DJI Go mobile apps so any drones supported by the smartphone apps will work with the Moverio BT-300. Please just be cautious when new DJI products are launched because it may take some time for the latest app to be available on the Moverio Apps Market.

Other drone manufacturers are not currently supported. If the customer’s drone can output a video feed via HMDI or USB Type-C (generally professional drones), the BT-35E can be used.

Can I use the Moverio BT-300 outside and in bright lighting conditions?

The Moverio BT-300 allows you to adjust the brightness of the display. In addition, it is sold with medium and dark shades that can be attached to the glasses. The shades allow the glasses to be used in all brightness conditions.

Is the BT-300 portable?

Yes, the BT-300 is compact and battery powered.

How many hours will the BT-300 play movies when running on battery power?

When the battery is charged fully, the battery will last for up to six hours depending on the usage (Wi-Fi, Bluetooth, connectivity etc.)

How long does it take to fully charge the BT-300 battery?

To fully charge the battery takes around 5 hours.

Can the BT-300 be used while the battery is charging?

A. Yes. However, if the battery is low, it is recommended that you charge it to a significant percentage before usage.

Can replacement batteries be used with the BT-300?

Can the BT-300 be used in every country?

Please check the laws and regulations within your home country and the country that you plan to visit before bringing the BT-300 into the country.

Does the BT-300 have a voice recognition function?

Voice recognition is only supported when using additional applications that support voice control.

Can the BT-300 display be shut down in an emergency?

The BT-300 can be shut down using the power button on the top of the controller or the display can be switched off quickly using Sleep Mode. To activate Sleep Mode, press the power button on the controller once. Press it again to re-activate the BT-300.

The BT-300 also has a ‘Tap to mute’ function that can be activated in the device settings. This allows you to tap the headset to turn off the display (see user manual for more information).

How much built-in memory does the BT-300 have?

16 GB. Approximately 10GB is available for user storage.

It also supports micro SD cards up to 32 GB via the micro SD card slot.

How much does the BT-300 weigh?

Glasses - Approximately 69g (without shade and cables)

Controller - Approximately 129g

Can headphones be used with the BT-300?

Headphones with a 3.5 mm jack can be used. Bluetooth headphones can also be used.

However, if the impedance of earphone is extremely high, the volume of BT-300 may be low. (Recommendation:16~32Ω)

Does the BT-300 allow or require any eye position adjustment?

No. The BT-300 optics are fixed but are designed to be suitable for almost all users.

My BT-300 appears to have been opened and re-sealed. Is my product pre-owned?

No the product is not pre-owned. The Moverio BT-300 box is sealed as part of the manufacturing process but on occasion it needs to be opened to change what plug is in the box or to add new accessories. Side note to internal staff: there was a recent rework to a large batch of Moverio BT-300 units to add the dark shade as a standard accessory. If the packaging has a circular Epson branded sticker on it, this is why. This can be explained to customers if required.

Where can I buy Moverio BT-300 and the associated accessories?

Current resellers include:

Amazon: UK, France, Germany, Italy and Spain

WEX (UK): www.wexphotovideo.com

Jessops (UK): www.jessops.com

Drones Direct (UK): www.dronesdirect.co.uk

Fnac (France): www.fnac.com

Boulanger (France): www.boulanger.com

More coming soon…

Can the BT-300 display be shut down in an emergency?

You can power down the BT-300 or put it in Sleep Mode using the controller.

The screen display can also be turned on or off by tapping the headset.

Usage

Can I use the BT-300 as a cell phone?

It is not possible to use the BT-300 as a mobile phone because BT-300 is not a standalone mobile phone and does not have a SIM card.

Can I use Skype or Line on the BT-300?

Neither Skype nor Line can be used with the BT-300 because there is currently no optimised version of these applications.

Can I use SMS on the BT-300?

There is no SMS application for the BT-300.

Can I send and receive email using the BT-300?

It can be used for email in Wireless Local Area Network (WLAN) environments with an existing email account.

Can I use digital gaming devices with the BT-300?

The BT-300 can be used with games downloaded from the Moverio Apps Market. Side-loading gaming apps is possible, but we cannot guarantee the safety or compatibility of side loaded applications – do at own risk.

Can I listen to music using the BT-300?

Yes, you can listen to music from the Internet or a micro SD card. You can listen to WAV, MP3 or AAC files.

Can I watch TV programs on the BT-300?

BT-300 does not have an aerial and does not support live TV by itself. Third party applications can be used to stream TV services but the safety and compatibility of third party applications cannot be guaranteed – do at own risk.

Can I enjoy movies using the BT-300?

Users can enjoy movie content that is stored on the device or MicroSD card, or by connecting BT-300 video equipment that supports Miracast. It is also possible to stream video content through the Internet or third part apps but the safety and compatibility of third party applications cannot be guaranteed – do at own risk.

If the movie contents support the side-by-side format, you can watch the 3D movies as well.

What kind of 3D content can I view using the BT-300?

The BT-300 supports 3D content in a side-by-side format. If there is a difference between the strength of your eyesight in your left and right eyes, you may not be able to view 3D images correctly.

Limitation

Does the BT-300 have any environmental restrictions regarding usage?

The BT-300 supports operation in temperatures of 5 to 35 ℃ (41 °F to 95 °F) and with a humidity of 20% to 80%. It cannot be used in environments outside these ranges.

Do not use in dangerous environments. BT-300 is not water proof. Do not use it in the bath or pool or in the rain or wet environments.

It is recommended that the product is stored in temperatures between -10 °C and 60 °C (14 °F and 140 °F), with 10% to 90% humidity (unfrozen).

Please refer to safety instructions in Moverio BT-300 user guide.

Is the BT-300 waterproof?

BT-300 is not waterproof.

While wearing the BT-300, can you do other tasks, such as housework?

While wearing the BT-300, users can see both the image being displayed and the things in their surrounding environment, due to the see-through functionality. So, other tasks can be performed.

However, great caution must be taken. Please refrain from using the BT-300 in a potentially dangerous or hazardous environment or situation.

Please refer to safety instructions in Moverio BT-300 user guide.

Can you walk around while wearing the BT-300?

While wearing the BT-300, users can see both the image being displayed and the things in their surrounding environment, due to the see-through functionality.

So, they can walk around while using it. However, great caution must be taken. Please refrain from using the BT-300 in a potentially dangerous or hazardous environment or situation.

Please refer to safety instructions in Moverio BT-300 user guide.

While wearing the BT-300, can you operate a motor vehicle?

No. It is prohibited for safety and visibility reasons. Please refer to safety instructions in Moverio BT-300 user guide.

Are there any health considerations while using the BT-300?

Always take periodic breaks when this product. Long periods of use may result in eye fatigue.

If you feel fatigued or uncomfortable even after taking a break, stop viewing immediately.

Please refer to safety instructions in Moverio BT-300 user guide.

Does the BT-300 generate heat?

Heat generation from the BT-300 headset is minimal; it is designed so that any part of the BT-300 that generates heat should not touch the human body directly. The BT-300 controller may generate heat during intensive usage (in the same way as a smartphone or tablet would). The BT-300 will power off if it overheats but please stop using the BT-300 if you feel it getting too hot in use.

Can the BT-300 be used at sports clubs and gyms?

Yes. However, great caution must be taken when using the BT-300 while exercising.

Can the BT-300 be used on an airplane?

Yes, but it must be used in accordance with all airline regulations.

Is there an age limitation for those who use the BT-300?

This product must not be used by children under the age of six as their eyesight is still developing.

If a child of seven years or older uses the product, make sure they are supervised at all times and that they do not wear the product for extended periods.

Pay close attention to the child's physical condition and make sure they are not suffering from eye strain.

Can the BT-300 be used by someone who wears glasses?

Yes. It is designed to accommodate glasses that are 147 mm or less in width.

In addition, prescription lenses can be installed in the inner frame.

Connection

How can the BT-300 be connected to the internet?

It can be connected via a smartphone hotspot, a wireless hotspot or a wireless network (e.g. home, work or public Wi-Fi).

Can a mouse and keyboard be connected to the BT-300?

Can equipment with a USB interface be connected to the BT-300?

The BT-300 can be connected to a USB mouse and USB keyboard and USB Video Class devices such as USB web cameras. Note: An OTG host cable is required.

How many devices can be connected to the BT-300 via a Miracast interface?

One

Can BT-300 transfer its image to another device?

BT-300 can transfer its image to another Miracast certified device that supports the receiving/reception (sync) function.

Can Bluetooth devices be connected to the BT-300?

Devices such as the smartphone headset, earphones, headphones, mouse, and keyboard can be connected using Bluetooth.

Can you mirror the display of an Android smartphone / tablet to the BT-300?

Yes, the BT-300 can display content from most smartphones and tablets using Wi-Fi Miracast.

Some devices may not be supported due to compatibility of features and interface.

Can the BT-300 be tether to an iPhone or iPad?

The BT-300 can connect to the Internet via iPhones or iPads that support the Personal Hotspot function.

Can the BT-300 display content from a DVD or Blu-ray player?

If the DVD or Blu-ray player supports Wi-Fi Miracast the BT-300 can display the movies or videos from them.

Can the BT-300 be connected to a TV tuner?

No. BT-300 cannot be connected to a TV tuner.

Can the BT-300 be connected to satellite navigation systems?

No

Display

Can images viewed through the BT-300 be enlarged?

The size of the display is fixed. From a perspective of 2.5 m away, it's equivalent to a 40" screen. Images appear bigger based on the perspective from which you are viewing the image.

Can the position of displayed images be changed from the center to the side?

The display area position cannot be physically moved unless it is supported by the software application.

Can you adjust the colour of an image viewed on the BT-300?

Neither the contrast nor the colour can be adjusted, however the brightness can be adjusted.

Is the dioptre scale of the BT-300 adjustable?

The dioptre scale is not adjustable. Please use together with glasses were the dioptre has been adjusted. Or use dioptre adjusted lenses in the inner frame.

Can you view images or movies without connecting to the controller?

The BT-300 cannot be used without the controller.

Can the BT-300 be used in an environment with a lot of outside light?

Yes, but it is recommended to use the included medium and dark shade accessories that come included with the BT-300. The shade is attached at the front of the BT-300 – see user manual for details.

Is the lens surface scratch-resistant?

The BT-300 lens surface is hard coated. However, please note that it might be damaged by the excessive impact.

What is the interpapillary distance (IPD) supported by the BT-300? Is it adjustable?

BT-300 was designed to cover almost all human beings IPD and does not have an adjustment mechanism. There may be very few cases where users cannot meet the BT-300 IPD setting.

U/I

What input method does the BT-300 use?

Users can use the track pad or cross-key & enter keys on the controller.

You can use Bluetooth Smart ready devices and USB devices (keyboard and mouse track pads, etc.) as an input method.

How do users input text into the BT-300?

Users can use the track pad or cross-key & enter key on the controller to input text.

You can also use Bluetooth Smart ready devices and USB devices (keyboard and mouse track pad, etc.).

What is the functionality of the BT-300 controller?

The main functions are as follows:

Image processing

Image signal supply to the headset

Execution of application programs

Text input, Selection of content to display

Wireless network connection

Processing of sensor information

Processing of Micro SD card data

USB and Bluetooth processing

Power supply to circuitry and headset

The BT-350 includes Epson's API for customized key settings and possibility to deactivate the trackpad and change background light.

Camera

What can you do with the camera on the BT-300?

5 megapixel camera can be used for taking still images and HD video shooting and marker recognition for AR applications.

Why do you use a 5MP camera instead of a higher resolution one like on smartphones?

To keep the BT-300 size and weight the camera resolution is set to 5 megapixel.

Does the BT-300 camera have a zooming function?

No.

Does BT-300 camera have auto focus? What is the focus length?

No, the camera has a lens with fixed focus.

Application

How do you install application software on the BT-300?

Applications for BT-300 can be downloaded from the Moverio Apps Market. It is also possible to side-load third party app stores like the Amazon Appstore but the safety and compatibility of third party applications cannot be guaranteed – do at own risk. Video instructions on how to side load applications on the BT-300 can be found on the Epson Moverio YouTube Channel.

What applications are recommended for use with the BT-300?

Recommended application information will be offered through the Moverio Apps Market.

Can Google Play software be used with the BT-300?

Google Play store is not supported by the BT-300 and therefore applications cannot be downloaded.

Applications for BT-300 can be downloaded from the Moverio Apps Market. It is also possible to side-load third party app stores like the Amazon Appstore but the safety and compatibility of third party applications cannot be guaranteed – do at own risk. Video instructions on how to side load applications on the BT-300 can be found on the Epson Moverio YouTube Channel.

Can smartphone applications be used on the BT-300?

Third party applications can be side loaded onto the BT-300 but safety and compatibility cannot be guaranteed – do at own risk.

What is AR and how can it be utilized and enjoyed?

AR (Augmented Reality) is when one views a digital overlay on top of an object that's actually in their environment.

On a smartphone, the digital image is overlaid on to the camera image acquired and then displayed on the screen. On the BT-300, the digital image is overlaid on the user’s field of view. In addition, the BT-300 provides a hands-free display.

For instance, you may view an AR a text description pertaining to a painting you are looking at in a museum.

Or, you may play a digital game that combines both AR and your actual environment.

Please visit the Moverio Apps Market to find and enjoy the current supported consumer AR applications.

How does AR work with the BT-300?

On a smartphone, the digital image is overlaid on to the camera image acquired and then displayed on the screen. On the BT-300/BT-350, the digital image is overlaid on the user’s field of view. In addition, the BT-300 provides a hands-free display.

How is AR different using the BT-300 as compared to a smartphone?

On a smartphone, the digital image is synthesized to the camera shot acquired and then displayed on the screen.

On the BT-300, the digital image is synthesized on the environment actually seen.

Can I use the apps using GPS function?

Yes. BT-300 has GPS function, so you use apps requiring GPS.

What AR markers can be utilized on the BT-300?

Depending on the AR Application Software, bar codes, QR codes and other such codes are used as markers. Object features, photographs, paintings, etc. are analysed and also used as markers.

Other

How can I take screen shot?

Press Power Button and Down Key of volume key at the same time.

The screen shot will be stored into the screen shot folder.

What is the purpose of the sensors on the BT-300?

The BT-300 sensors support and add enhanced functionality for software applications that can use them. For example, the Epson Soar app supports head tracking, GPS location tracking and more.

Why does the BT-300 have Android 5.1? Why not support Android OS ６.x or 7.x?

Moverio runs a customised build of Android and applications are optimised for the Moverio, therefore version 5.1 serves the purpose intended.

How will OS update be provided?

OS and other software can be updated through the Internet if needed. For instructions on how to update the product’s firmware, please visit the Epson Moverio YouTube channel.

How can I reset the Android Password?

There is no way to reset the Password. It will require a service call to an Epson Service Centre.

What is the specification of the USB?

Drones

How is BT-300 used with a drone?

The Epson BT-300 is used as a First Person View (FPV) drone piloting accessory.

The BT-300 allows you to view the live camera feed from your drone, telemetry data and your drone simultaneously. This allows you to keep Visual Line of Sight with your drone and is a safer and more enjoyable way to fly.

What is the difference between the BT-300 and a smartphone to pilote a drone?

The BT-300 connects to your drone in the same way as a smartphone or tablet but thanks to its advanced see-through display, the pilot can see the live drone camera feed, telemetry data and drone simultaneously for a unique FPV experience.

Smartphone displays suffer from glare in outdoor environments and the display becomes washed out. You also have to look up and down to switch between viewing your drone and viewing the camera/telemetry data.

The BT-300 provides a clear image in all brightness conditions thanks to the shade accessories and allows you to keep Visual Line of Sight with your drone at all times and is a safer and more enjoyable way to fly.

What drone piloting applications are compatible with BT-300?

How to install the drone piloting application on BT-300?

You will need to install the compatible drone application from the Moverio Apps Market onto your device. MAM is Epson application market and can be accessed free of charge, after creating an account.

Which drones can be used with with BT-300?

DJI GO 3.0.1 is available on BT-300 via the Moverio apps Market. The compatible models are:

Spark

Mavic Air

Mavic Pro

Mavic Pro 2

Inspire 1

Phantom 4

Phantom 3

Matrice 100

Osmo handheld gimbal and camera

The Moverio BT-300 supports the DJI Go mobile apps so any drones supported by the smartphone apps will work with the Moverio BT-300. Please just be cautious when new DJI products are launched because it may take some time for the latest app to be available on the Moverio Apps Market. Please check the application version and its supported drones for the latest compatibility.

Other drone manufacturers are not currently supported. If the customer’s drone can output a video feed via HMDI or USB Type-C (generally professional drones), the BT-35E can be used.

How do I connect BT-300 with the drone?

You can connect the drone remote controller to BT-300 controller via USB cable or WiFi depending on the drone model. Steps to get started are below. You can also watch the walkthrough on the Epson Moverio YouTube channel.

Turn the BT-300 on and connect to a Wi-Fi network

Make sure the BT-300 has the latest firmware installed. (Apps > Settings > About device > System updates)

The BT-300 controller is slipping down from the drone remote controller.

We recommend purchasing the Moverio BT-300 Universal Controller Mount (V12H915W01) which is available from the Epson eStore. This works with all DJI drone controllers (as of Nov 2018).

I don't see the display well enough in bright environment, is there a solution?

Yes, it is recommended to use the included medium and dark shade accessories that come included with the BT-300. The shade is attached at the front of the BT-300 – see user manual for details.

Lost / Broken my nose pad or earphones, where can I find a new one?

Nose pads are available to buy from your local Epson eStore:

OTG (over the glasses) Nose Pad: 7110571

Standard Nose Pad: 7110570

Standard Nose Pad: 7110570

Lost / Broken shades, where can I find a new one?

This is a spare part and should be purchased via the service/spare parts team. If it has broken during the warranty period, it should be replaced free of charge.

I can't install the app from the Moverio apps Market .

Please check the install procedure on the Epson support website click here.

Check that the device is connected to the internet and there is enough storage space on the device. Sometimes the download can be slow or unavailable, please try again later. Also try restarting the device.