Customer Feedback

Here is what some of our customers have said about Mediamerge products.

From Mat Scott, a teaching and learning development leader:

"The videos are excellent for training our observation team because….

They give real life perspective of sessions which can be used again and again.

Sessions can be broken down to component parts and analysed in detail.

The whole team can watch the session together and then have a professional discussion regarding the strengths and areas for development.

They present a flexible and well produced training resource.”

From Ruth Gilbody, a teaching and learning development leader:

“The videos work really well when we deliver our Observation Standardisation Training Events. They are a great tool for highlighting strengths and areas for development in teaching practice and lift the theory into a realistic environment”

Chris Souch, a Technology lecturer

“As part of my job role I am required to support teaching staff in improving their teaching techniques. Many of these staff deliver practical courses. Being able to use a video which includes practical demonstrations is a great way of standardising lesson observation grading for vocational tutors. I particularly liked the way the sessions on plastering was filmed and also the carpentry videos. Feedback from the sessions has been very positive about the videos so I will be definitely being using this resource again.”

2013 Survey results

From our survey we found that:

98% of customers would recommend our resources to colleagues

100% of customers deemed our customer service to be good or outstanding

91% found our site easy to use when ordering

We also asked the following questions and got these answers

What do you use our resources for?

Lesson observation training

Highlighting good practice or otherwise for teaching staff

I deliver training on outstanding teaching to primary teachers.

Staff training

To train colleagues in accurate lesson observations

I use the films on inset sessions with teachers in the independent and maintained sectors. By using two films that show good and poor practice we can discuss the characteristics that differ and what skills it is advisable to deploy

Working with teachers to complete observations as a basis for evaluating their own practice.

To create exemplar lessons

The recruitment process - to see if candidates can recognise good practice and areas for improvement

Training lesson observers

Our Advanced Learning Practitioners use them in coaching sessions with Teachers. We have also used them in training observers for teaching.