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What is your Refund & Return policy?

We love our products and we think you will too, but we understand that a product might not work out for you.

We offer a 30 day* 100% Satisfaction Guarantee of all of our products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A copy of your order receipt must be provided for all returns and refund requests. Refused/Return to Sender packages are non-refundable.

Original shipping fees are non-refundable and will be deducted from refund amount. Return freight is the customer’s responsibility. We will issue a refund after receiving returned merchandise in re-saleable condition.

All documentation (including a copy of your receipt) and packing materials must be included before a refund will be issued. Missing packing material may result in an additional charge against refund amount.

*30 Day return privilege begins on invoice date and merchandise must be received at our location and be in re-saleable condition no more than 45 days from invoice date. Insure your returned package to protect your return.

We are not responsible for refunds on items lost in shipping! Invoice must accompany all orders. Unfortunately, returns cannot be authorized for products purchased from other on-line vendors or at retail stores.

To return your product, you should mail your product to:

Attn: RETURNS

Dropps

3601 Wolf Road

FRANKLIN PARK, IL 60131

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.