We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

New!Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“If you're looking for a good nights sleep...you'll be up all night from the smell and bugs that lurk around as your hand becomes”

Reviewed June 10, 2011

This hotel was disgusting! The 1st floor room smelled like a wet dog rolled around the room. The sheets had tears and stains as the blankets looked as if they were worn into by a homeless person. The shower had foot stains and the soap holder was slightly off. Spiders crept around the bed and I used my hand as a pillow in fear that the pillows were not clean which also had stains. Unfortunately the other hotels in the area were booked. I felt dirty after taking a shower. If you want cleanliness, comfort, value and safety, this hotel lacks all of it. It's not worth the money.

Stayed June 2011

Value

Location

Rooms

Cleanliness

Service

Helpful?

Thank MaJay123

Report

Ask MaJay123 about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GatewaySuites, Front Office Manager at Gateway Inn and Suites, responded to this review,
August 19, 2014

Thank you for choosing Gateway Inn & Suites for your recent stay. Thank you also for taking the time to fill out a guest review. It is these reviews that help us to be sure that the standards which we wish to maintain are upheld. I hope that the next time you are in our area you will choose to stay at the Gateway Inn & Suites, I think you will be greatly pleased. Sincerely, Management.

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This Best Western is outdated. The computer, keyboard, and mouse was filthy, which was located in the lobby!!! The bed had springs prodding me all night long. The furniture was dilapidated. The mini-couch had a stretched out slip cover on it. I would not dare lift up that slip cover. My husband sat on it and almost sunk to the floor. The bath towels had seen their days. The rooms are not Wi Fi, you have to get a cable from the office. The cable connection is across the room from the desk area. I mentioned these discrepancies and was immediately told that the owner has no intent on updating this hotel. They called our room a suite, but it was an oversized room. I can't fault the girls working the front desk, they are victims of the situation. We moved to the Wyngate Hotel a block down - wow what a difference and we only paid $5.00 more. This was like going from a run down shack to a well maintained house.

I have been a Best Western member for years and have noticed a steady decline of Best Western Hotels. I called the Best Western Headquarters and was told the hotels are independently owned, therefore there is not much they can do about it. I recently stayed at a Quality Inn - it was far better than the last two Best Western Hotels.

Stayed February 2011, traveled as a couple

Value

Location

Sleep Quality

Cleanliness

Service

Helpful?

Thank MackTruck89

Report

Ask MackTruck89 about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GatewaySuites, Front Office Manager at Gateway Inn and Suites, responded to this review,
August 19, 2014

Thank you for choosing Gateway Inn & Suites for your recent stay. Thank you also for taking the time to fill out a guest review. It is these reviews that help us to be sure that the standards which we wish to maintain are upheld. I hope that the next time you are in our area you will choose to stay at the Gateway Inn & Suites, I think you will be greatly pleased. Sincerely, Management.

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stayed 2 nights- 3 suites- the furniture has tears ,dirty and needs replacing the shower has cracks in the walls and been badly patched with caulk, the sink had cracks and really worn out. The personnel were friendly and courteous. The place has really gone downhill in the past 4 years. This was not our first stay but will be the last.

Stayed August 2010, traveled with friends

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Helpful?

Thank joshua24

Report

Ask joshua24 about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GatewaySuites, Front Office Manager at Gateway Inn and Suites, responded to this review,
August 19, 2014

Thank you for choosing Gateway Inn & Suites for your recent stay. Thank you also for taking the time to fill out a guest review. It is these reviews that help us to be sure that the standards which we wish to maintain are upheld. I hope that the next time you are in our area you will choose to stay at the Gateway Inn & Suites, I think you will be greatly pleased. Sincerely, Management.

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Everyone is right about how wonderful the staff is. But come on Best Western... You’re in the business of SLEEP... You have the cheapest lowest grade mattress money can buy. Your furniture is outdated and worn, and defiantly needs to be updated. You can feel the springs move and make noise as you move positions. If you want a clean hotel and staff with million dollar smiles and nice location, but with an outdated mattress that would be your Chiropractors biggest nightmare... Then this is the place for you.

Stayed April 2010, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Helpful?

1Thank keving70

Report

Ask keving70 about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GatewaySuites, Front Office Manager at Gateway Inn and Suites, responded to this review,
August 19, 2014

Thank you for choosing Gateway Inn & Suites for your recent stay. Thank you also for taking the time to fill out a guest review. It is these reviews that help us to be sure that the standards which we wish to maintain are upheld. I hope that the next time you are in our area you will choose to stay at the Gateway Inn & Suites, I think you will be greatly pleased. Sincerely, Management.

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I stayed here at a very busy time in Clarksville for my husband's return to the United States from a deployment. There was also a convention at the time and available hotel rooms were limited.

The Good: The room was MUCH cheaper than where I usually stay in Clarksville (Hampton Inn/Holiday Inn Express), and the room was MUCH larger. There are cheaper rates online and I was automatically upgraded to a king suite when I checked in. All of the rooms in this hotel are junior or king suites. This room would be great for a family traveling together, as there is a living area for children to play & could watch TV on their own while parents watched something else. Additionally, it had a kitchenette area with a countertop, microwave, fridge and I think it may have had a sink (I can't remember 100% at the moment, I didn't use it). Everything else about the room was standard, in my opinion.

The Not-So-Good: You need a cord to connect to the internet, but can get it from the front desk. Appliances are older, but working. The room smelled like it might have been a smoking room in the past, but it didn't really bother me. It has outside corridors, but that is true for almost all the hotels/motels in Clarksville.

Overall, I would recommend this for a no-frills room. It was safe and quiet, but not too fancy.

Stayed March 2009, traveled solo

Value

Location

Rooms

Cleanliness

Service

Helpful?

Thank rachel128

Report

Ask rachel128 about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Friendly check in. Room seemed clean, but the furniture is ratty. Holes in the couch looked like from just normal wear and tear. Need to reupholstry or buy some new stuff ! One pkg coffee in the room with 2 cup coffee maker.. if you put two cups of water in it, is watered down.. need more coffee in the individual bags or more bags in the room.

Stayed April 2009, traveled as a couple

Value

Location

Rooms

Cleanliness

Service

Helpful?

Thank MemphisMolly

Report

Ask MemphisMolly about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This place is not up to the standard that I would expect in a Best Western lodging facility. The hotel description on the internet states "Help yourself to our fitness center" - there was no fitness center. That was one of the deciding factors in making our reservation there, my wife likes to exercise when we travel.The 'breakfast' consisted of a few bagels and some cereal. No selection at all. I don't expect a gourmet meal but some choices would be nice.The in-room coffee consisted of a packet of regular coffee and one package of condiments. Every other place that we have stayed puts out regular and decaf, plus at least 2 condiment packs. Since we both drink decaf we had to go to the lobby for coffee.We visit this area at least once a year, but will not stay in this place again.

Stayed February 2008

Helpful?

Thank RKBOhio

Report

Ask RKBOhio about Gateway Inn and Suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity and Orbitz so you can book your Gateway Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:

Best Western Clarksville

Clarksville Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.