Product Support Status

At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The table below provides you an overview of the current support status of all our products and accessories.

Tools

Note

DSM/SRM/Firmware Upgrade Status:Full: firmware and software updates will be continuously provided.Limited: only critical updates will be provided.Suspended: availability of future firmware and software updates is yet to be determined.

Technical Support Status:Full: technical support and hardware repair service will be fully provided.Limited: technical support will be fully provided, but the repair service will be provided with limited resources.

Product Warranty:
Commencing on the date the product is purchased by customer. For more details please visit Product Warranty.