New S5, missing Mute, and dialer

New S5, missing Mute, and dialer

Hi,

I just got my new Galaxy S5 and seem to not know how to enable some of the missing item. This is my first Android phone (coming from the dark side).

Attached image shows that when I make a call or receive it, my screen does not show dialer buttons, mute button, or the additional caller/conference button. I have looked at all different settings that I could think of but can't seem to fix this. I have tried this using headset as well as speaker phone.

I was able to bring up dialer button (only) if I go to home screen during the call and open up phone again. This time I can use the dialer buttons but still no mute or conf buttons.

Re: New S5, missing Mute, and dialer

Well that is odd. I just dialed my work phone to test it out and I have 6 buttons at the bottom.
Add call
Keypad
End Call
Speaker
Mute
Bluetooth

I'm using stock TouchWiz and on T-Moble. No fancy app for calling out or in either.

Just an FYI, I hardly use my phone as a phone. That's why I never noticed.
Just my dad and his sister are old school and talk on the phone. And a few other people. I call sometimes, but hardly ever and never noticed the buttons, so I had to check it out.

Re: New S5, missing Mute, and dialer

That seems as if you were on Easy Mode instead of normal, Can you check if you enabled by mistake that option under Settings-Personalization-Easy Mode?

Originally Posted by DJDJDJDJ

Hi,

I just got my new Galaxy S5 and seem to not know how to enable some of the missing item. This is my first Android phone (coming from the dark side).

Attached image shows that when I make a call or receive it, my screen does not show dialer buttons, mute button, or the additional caller/conference button. I have looked at all different settings that I could think of but can't seem to fix this. I have tried this using headset as well as speaker phone.

I was able to bring up dialer button (only) if I go to home screen during the call and open up phone again. This time I can use the dialer buttons but still no mute or conf buttons.

Re: New S5, missing Mute, and dialer

Reset is not that easy for me unfortunately as I have to reinstall our corporate email which requires approvals etc. If it reset everything, I have to reconfigure email. :-( I guess I have no choice but to try that or get a replacement.

Re: New S5, missing Mute, and dialer

Originally Posted by DJDJDJDJ

Reset is not that easy for me unfortunately as I have to reinstall our corporate email which requires approvals etc. If it reset everything, I have to reconfigure email. :-( I guess I have no choice but to try that or get a replacement.

Re: New S5, missing Mute, and dialer

I am not sure if this helps or hinders but I am confronted with the same issue re the dialler. I am in Australia and on a telstra contract. My model number is SM-G900I. The new phone dialler sets the phone back about 10 years i feel. It is absolute rubbish.

Re: New S5, missing Mute, and dialer

OK, I reset my phone last night and lo and behold, my dialer is back to normal. All of the buttons are back. I have no idea what caused it behave like it did being a brand new phone. Also, I had a google backup which got restored after the reset so I still have all the app before. This tells me it wasn't one of the apps either that caused this issue.