I was curious if the Asset Barcode product is officially dead, and if there was any plans to resurrect the product or not. Several months back I had noticed that the app had been removed from the Google Play Store and today noticed that it's no longer available from the Apple App Store. We also ran into a problem with the app no longer asking for permissions to the camera on iOS 12 devices. It does still work on iOS 12 devices that already had permissions defined for the app, but not for new devices or on devices if the app is removed and reinstalled. I had also discovered a problem after upgrading the Asset Management components, that the barcode app would have an error when trying to modify more than one hardware asset at a time.

Our desktop support group really liked the app when it worked.

Thanks

Ben

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How to customise the Barcode app?https://community.cireson.com/discussion/1020/how-to-customise-the-barcode-app
Fri, 02 Sep 2016 12:43:52 +0000Asset BarcodeRezaul_Hoque1020@/discussionsWhich versions of SCSM and Cireson Portal is supported to use with Cireson Asset Barcode app?https://community.cireson.com/discussion/3634/which-versions-of-scsm-and-cireson-portal-is-supported-to-use-with-cireson-asset-barcode-app
Tue, 13 Feb 2018 07:18:42 +0000Asset BarcodeAfzal_Malek3634@/discussionsI can't seem to connect to the app as it keeps giving me this 'Internal Server Error' message:Anyone have any idea on this?

]]>
Barcode WebAPI with Remote Databasehttps://community.cireson.com/discussion/2103/barcode-webapi-with-remote-database
Tue, 21 Feb 2017 07:38:34 +0000Asset BarcodePhilipp_Schäfer2103@/discussionsI think this is the error because i got the following error:

UsersAndGroups Execute Build failed with error

System.IO.FileNotFoundException: Could not load file or assembly 'System.Data.SqlServerCe, Version=4.0.0.0, Culture=neutral, PublicKeyToken=XXX' or one of its dependencies. The system cannot find the file specified.

at Cireson.CacheBuilder.Service.Util.SqlUtil.CreateDataBase(String databaseName)

at Cireson.CacheBuilder.Service.Commands.UserAndGroupsCommand.ExecuteBuild(String languageCode) in c:\WebApp\Cireson.CacheBuilder.Service\Cireson.CacheBuilder.Service\Commands\UserAndGroupsCommand.cs:line 48

My Website is located at C:\inetpub\CiresonWebAPI as mentioned in the guide, so why is the script looking at c:\WebApp? This folder does not exist. ]]>
RFID/NFC Tag instead of barcode for Asset Tagshttps://community.cireson.com/discussion/1983/rfid-nfc-tag-instead-of-barcode-for-asset-tags
Wed, 01 Feb 2017 07:37:06 +0000Asset BarcodePhilipp_Schäfer1983@/discussionsi want to use the mobile apps for our Asset Management and be confront with the question if there is a possible way to use RFID or NFC chips instead of Barcodes for the Asset Tag property of an asset? The Scanner App looks like it only works with barcodes. Is that correct and do anyone of you knows a solution to use NFC chips?]]>
Server Error in '/' Application in asset barcode web apihttps://community.cireson.com/discussion/605/server-error-in-application-in-asset-barcode-web-api
Wed, 29 Jun 2016 08:41:53 +0000Asset BarcodeIlias_El_Taghadouini605@/discussions

After following the barcode app installation steps (https://support.cireson.com/KnowledgeBase/View/1171#/), when navigating to the web api website, I get a HTTP 404 error "The resource cannot be found". I made sure I followed all the steps but still no clue why this issue is happening.

I raised an incident but maybe someone has stumbed against this before ?

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How To - Stop Logging BarCode CacheBuilderhttps://community.cireson.com/discussion/593/how-to-stop-logging-barcode-cachebuilder
Mon, 27 Jun 2016 16:12:53 +0000Asset BarcodeConner_Wood593@/discussionsRather than make a script through Task Scheduler to delete logs older than X amount of days, it'd be much more efficient to turn off logging. Because let's face it, we don't ever check these logs. At best, a problem is reported by the users and then we might turn the logs on for troubleshooting purposes. The point is these logs are not suitable for being constantly made and I've troubleshooted with these logs before regarding the Cireson Barcode only uses Old License Keys Issue which didn't really offer enough information in the first place so we're not missing out.

In order to turn off the cache builder logging for the Cireson BarCode CacheBuilder we must alter logger levels:

Open the folder: "C:\inetpub\CiresonWebAPI\CacheBuilder\WindowsService"

Now edit the file with Notepad++: "log4net.Config"

Find the logger with a name of "BuildLogger" and set the level value from ALL to OFF

Find the logger with a name of "UpdateLogger" and set the level value from ALL to OFF

Optionally you could duplicate and comment out the original line, then modify said duplicate

Now save the file, if it says it wants Administrator Level, hit ok and save the file again.

Now go into the folder: "C:\inetpub\CiresonWebAPI\CacheBuilder\WindowsService\Logs"

Go ahead and delete all the logs you can to free up space, you won't be able to delete the logs that are currently in use, but if you really wanted to, you could stop the CacheBuilder Service, delete the logs and then start the CacheBuilder Service again, which when thinking about it, it's a good check to know it's no longer writing to the log files.

Misc. The full list of Logger levels in increasing priority are as follows: ALL, DEBUG, INFO, WARN, ERROR, FATAL, OFF]]>
Cireson BarCode WebAPI - Only Uses Old License - Won't work with just New Licensing Experiencehttps://community.cireson.com/discussion/225/cireson-barcode-webapi-only-uses-old-license-wont-work-with-just-new-licensing-experience
Wed, 25 May 2016 15:18:03 +0000Asset BarcodeConner_Wood225@/discussionsAfter raising Incident Ticket IR41207 with Cireson regarding the CiresonWebAPI folder not building the necessary cache files on a rebuilt environment, it turns out it is because it will only function using the old licenses that were used for the Cireson Portal back on version 2 and version 3. It relies on the old keys being present, as in, the Analyst, SSP, and HTML keys.

To further help, I've broken down the structures of Old
License vs New License.

Info

Old Licensing (prior to
v4.0.6)

New Licensing Experience
(starting v4.0.6)

Management Pack
ID

7D0AFF53-6BF5-465D-87BD-C83412D5806A

D3818AE4-E8E0-5F64-9411-D142CDD84DC9

Class ID

32DDC0A5-5910-958F-9CEC-FB4645295A82

A0DC046A-66EB-A926-23B7-9E060FDF6FE9

Management Pack
Name

Cireson.Analyst.Web.Console

Cireson.Console.Licensing

Class Name

Cireson.Analyst.Web.Console.Settings

Cireson.Console.Licensing.Settings

License
Property Name(s)

1)
AnalystPortalKey

2)
SelfServicePortalKey

3)
HTMLKBKey

1)
ProductKey

Cireson has made the effort of adding this to the Known Issues list as well since the longer Cireson doesn't fix it, the more likely NEW clients will be frustrated trying to get this BarCode App working due to this hard-to-troubleshoot issue.