All complaints will receive our immediate attention. We will endeavour to respond with an acknowledgement of receipt within 3 – 5 days. We will aim to resolve any query or complaint to your satisfaction within working 10 days. If the resolution of your complaint involves a new product being dispatched we will advise you of an approximate dispatch and delivery date.

During the process we will endeavour to keep you informed as to the progress of the complaint.

All complaints are totally confidential. If you have any questions/comments about privacy or security, you should e-mail or write to us at [email protected]

Promotional Offers

From time to time we will run promotional offers.

Offers are for a limited period only and are subject to availability.

Any discounts shown, whether specific amounts or percentages off, apply to the value of the goods and not the delivery charge.

Returns and Refunds

If the produced order does not meet your expectations, you must first contact Love Music Hate Racism within 30 days of product delivery. In order to best resolve the matter, you should provide all relevant materials for Love Music Hate Racism to investigate the issue, including a description of the Produced Order, the issue, and quantity of products affected. Within your email please include the following:

Your Order Reference Number

Item(s) concerned

Your full name as detailed on your order

A daytime contact number

The issue with the goods purchased (ie. wrong item, not compatible, faulty, not required, not what I wanted).

Please advise if the goods are: unopened and unused, opened and unused, used and undamaged, used with wear.

A representative from Love Music Hate Racism will contact you in relation to the next steps.

Products are unique and produced to order, therefore, they are non-refundable. Once an Order has been sent to production it is sent to the Provider and the you can no longer edit the details of the Order or cancel it. If the shipment details are incorrect, or the you have ordered the wrong size or colour, Love Music Hate Racism is not responsible and will not offer replacements or refunds.

After investigating your issue, if Love Music Hate Racism determines that your product is faulty, your orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by Love Music Hate Racism. Refunds will be issued by the payment method originally used to place the order.

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