Calculation of penalties for non-compliances associated with SLAs with maintenance and field service providers

Communication Service Provider

Description

To ensure service quality and availability, the maintenance executed by third parties must meet a number of pre-requisites, including SLA compliance. These SLAs, service indicators and possible penalties are defined by contract clauses with field service providers. It is quite challenging to constantly check compliance and, at the same time, track the execution performance in order to decide whether penalties should be applied or not.

Icaro Tech’s Operational Performance Management solution does that for you: identifies penalties by looking at contract rules and capturing information from the provided services.