Trimble is automating activation and licensing in an effort to become a software subscription giant.Since 1990 the company has acquired dozens of software companies with a range of products. It's using those solutions to transform the way the world works.

Convergys Corporation has introduced its Intelligent Voice Portal 10, part of its Conversational platform. It's designed to deliver users a human-esque virtual assistant technology that will leverage well-known AI devices, like Amazon Echo and Google Home.

FRAFOS GmbH's ABC Session Border Controller and WebRTC gateway are now available on the AWS Marketplace. In deployment, users gain improved VoIP infrastructure security, with the ability to customize the implementation to ensure optimal routing and that requirements are met.

Crux Labs announced the arrival of Crux LX, a smart router platform for unified communications that offers a scalable and modular design, which provides all that an IP-PBX platform and mobile router can provide.

Anantara Vacation Club announced the deployment of the Aspect Unified IP contact center platform to push forward its outbound marketing and customer engagement in Shanghai and Hong Kong. Anantara is a growing firm with a rich history of developing resort facilities across Asia-Pacific as well as managing vacation ownership.

As retailers prepare for the onslaught of online and in-store shoppers this holiday season, so much relies on their IT infrastructures. Most U.S. retailers count on nearly 70 percent of their annual sales to come solely from the last three months of the year, leaving little or no room for mistakes.

In the rush to adopt, deploy, and manage new technologies, many organizations are failing to maintain basic security practices. Recent research from FortiGuard Labs' Global Threat Landscape Report reveals that poor cybersecurity hygiene, including the failure to patch or replace vulnerable systems, has enabled sophisticated worm-like attacks to take advantage of known exploits at unprecedented speeds and scale.

A two-year $750,000 federal grant was given to Perceive, a company founded by two Purdue University graduates, which aids high-end retail businesses enhance customer service through the assistance of automated sales associate coaching.

77 percent of customers will no longer purchase from a company where they had a bad customer service experience. While this is not a new concept, it highlights a continued need for businesses to focus on retention strategies.

In what has to be a wake-up call for corporate America, a recent AP story on Russian hackers targeting U.S. military and government officials showed 131 people out of 312 clicked Russian Fancy Bear links sent to them or about two in five.

A 2018 Outlook report just published by international communications company BICS offers a review of fairly recent telecommunications changes and, as its name implies, provides some perspective as to what we may see in the future.

AudioCodes is helping to power SoftBank's hosted Skype for Business Online unified communications service. As part of deal, the company will leverage the AudioCodes Mediant 800 CCE Appliance, and the supplier's 400HD series of high-definition IP phones.

Mediatrix enhanced VoIP gateways was given accreditation for Skype for Business certification. Tests to allow this accreditation and certification were conducted by the Microsoft approved test lab, Wipro from August and October of this year.

Recently, VirtualPBX announced the ability to integrate Dash Phone Plans with Webhooks within internal systems to ensure easy sharing of real-time data and leverage for future use. Now, users can leverage Zapier, select Dash Webhooks as a trigger, create an action and off to the races you go.

Today, FreeMove announced a new partnership with BT Group, giving the global telecommunications firm an expanded arsenal of mobile services providing seamless connectivity with international customer conducting business in the United Kingdom.

Recent research from Silicon Valley's FICO illustrated that consumers in the United States expect a mix of live and automated communications with creditors. In optimizing the engagement process, lenders improve response rates and can make better use of contact center resources to provide more promising results.

Perhaps the Real IoT - in particularly the Real Industry IoT - is, if not a fine wine, a vision that needed to ferment a little longer, and like a refreshing fermented hard apple cider, ultimately will be less of one big bubble, and more of gazillions of little bubbles, or end-points naturally maturing at the very edge of the network.

Today, avsnet announced a partnership allowing avsnet to be the first provider of to sell BlueJeans Rooms with the Dolby Conference Phone to ensure exceptional audio quality while in the meeting room. Dolby Voice carries with it the Dolby reputation of delivering best-in-breed audio quality, and ensures an enhanced meeting experience.

A 911 call center in Jefferson County, West Virginia was out of service for several hours recently, after a power outage that lasted only a few minutes. Fortunately, calls were routed to nearby Berkeley County's call center, ensuring emergency services suffered no disruption.