Setting up

Setting up a direct debit to pay your council tax in monthly instalments is simple, call 0300 555 8000 (for quality and training purposes calls may be recorded and monitored) to sign up over the phone, or just complete and return a direct debit instruction. To obtain an instruction form:

You will be notified of the amounts to be debited at least 14 days before the first payment date. If you have any queries about the direct debit scheme, please telephone 0300 555 8000 (for quality and training purposes calls may be recorded and monitored),email our Billing Sectionorvisit the Direct Debit website.

Direct Debit guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Dudley M.B.C will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dudley M.B.C to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Dudley M.B.C or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Dudley M.B.C asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Online with a debit/credit card

Customers can make online bill payments in a safe and secure environment. If you have a debit or credit card you can pay your bill via the Council's online payment system.

By phone with a debit/credit card

Just ring CallPay on 0300 555 7000 (for quality and training purposes calls may be recorded and monitored) when a payment is due. Please have your account number and debit or credit card ready when calling.

Home/Telephone Banking

Just call your bank and quote:

Account Name: Dudley Metropolitan Borough

Bank: HSBC, High Street, Dudley

Sort Code: 40-19-28

Account Number: 20950688

A reference must be also be quoted so we can identify you. This will be your Council Tax account reference, (8 digit number starting with 5 or a 6 as shown on your bill), prefixed with 09.