Shipping FAQ

ALL ORDERS ARE SHIPPED VIA USPS (UNITED STATES POSTAL SERVICES)Shipping Options and Estimated Delivery Times

These estimated delivery times are not guaranteed by The Party Shop.

FIRST CLASS

- All items weighing less than 14 oz are eligible for first class rates, expected delivery is 3-4 days in most cases.

PRIORITY SHIPPING AND PRIORITY FLAT RATE-

-Expected Deliverywithin 2 to 3 days in most cases

EXPRESS MAIL -

-Overnightdelivery to most U.S. locations

PARCEL SELECT & STANDARD POST

- Depending on locations 3-9 days delivery time

Priority International Mail

- Delivery in 6-10 business days

PLEASE ALLOW 24-72 HOURS FOR PROCESSING OF ORDERS PLACED ONLINE

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. No exceptions.

**For added security, If you want the option to sign for your package, please indicate so in the customer notes portion of your order, a $2.75 additional charge will be applied to your existing shipping total, for signature delivery confirmation. All orders include delivery confirmation, however for signature delivery confirmation there is a surcharge applied by USPS for $2.75

**If you have already placed your order and do want signature delivery confirmation but did not indicate so in the customer notes portion of the order form, please email us as soon as possible at Sales@PartyshopGA.comwith delivery confirmation as the subject.

All shipments are sent via USPS unless otherwise notified prior to shipping.

What to do if your package says it has been delivered, but I have not received my merchandise?

If you have chosen economy or USPS Priority shipping, your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.

If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.

Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.

Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.

Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.

Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.

If you still cannot find the package, please contact your local post office and ASK for a CASE NUMBER. We cannot create a claim, it must be initiated by the person receiving the order. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). The Party Shop reserves the right to change its payment procedures at any time without prior notice to you.

We will gladly accept return requests for UNOPENED merchandise within 14 days from the date you received your purchase. All returned items must include the original Shipping Receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

All deliveries are pending approval and merchandise availability.

Delivery time includes 24-48 business hours for processing.

Orders are processed Monday-Friday.

Our carriers DO NOT require a signature…if you are not home, the package will be left at your address.

Orders are NOT shipped on Saturdays, Sundays, or holidays.

***Please note that if a package is returned to us due to an insufficient address given to us by the customer then the customer is responsible for paying for the returned cost of shipping.

NON RETURN items can not be returned, refunded or exchanged. NO EXCEPTIONS!

Non-return items listed below

COSTUMES

WIGS

MAKE UP

UNDERGARMETS

SPECIAL ORDERS

TUXEDOS

COSTUME ACCESSORIES

FOOD PRODUCTS & CHOCOLATES

BAKING PANS, SEPARATOR PLATES, PILLARS & STANDS

BOOKS

BRIDAL ACCESSORIES

What to do if your package says it has been delivered, but I have not received my merchandise?

If you have chosen economy or USPS Priority shipping, your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.

If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.

Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.

Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.

Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.

Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.

If you still cannot find the package, please contact your local post office and ASK for a CASE NUMBER. We cannot create a claim, it must be initiated by the person receiving the order. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy

Please contact customer service before returning merchandise. All returns require an authorization number confirmation that will be obtained by customer service sales@partyshopga.com or 770.534.0554

All returns must be shipped using a trackable service, if we do not receive the merchandise no return will be credited.