eFax® is the world’s #1 Internet Fax brand. With an
eFax® Plus or eFax Pro™ account, you can send and receive
faxes by email and via the Internet. There’s no fax
machine required. eFax® Free lets you receive faxes only
(up to 10 fax pages per month).

eFax Plus® & eFax Pro™ customers may select local
and/or toll-free fax numbers in 4100+ cities all over the
world. Toll-free numbers are not available with eFax®
Free accounts, and your number will be randomly assigned
during signup.

When you sign up for eFax®, you select a fax
number from our pool of numbers.

If you have an existing fax number and would like to
continue using it with the eFax® Plus or eFax®
Pro® service, please fill out and submit a request
form here
to port your number from your current
phone carrier to eFax®. Number porting is not
available with an eFax® Free account.

You may port an existing number to an eFax
Plus® or eFax Pro™ account. This option is not
available with an eFax® Free plan. Your phone carrier
will require the following information in order to port
your number to eFax®.

NOTE: You can only port 1 number at a time.

Phone number: the fax number you wish to port to eFax®

Phone Type: Owner's name or registered contact on
file with your current carrier

Business: provide the company
name exactly as it appears on your bill. A missing comma
or period may result in the phone carrier rejecting the
port request. Also submit a first and last name for the
primary contact as listed in your carrier's records.

Residential: provide the main
contact or authorized user that the carrier has on file.
This may not be the name on the bill. Please check with
your carrier to confirm the name listed is the main
contact.

Phone Carrier: select the name of your current
phone carrier from drop down menu; if your carrier is not
listed, choose “Other”

Account Number: the account number as it appears
on your phone bill

NOTE: Qwest account numbers should be
entered in the following format XXX-XXX-XXXX-XXX. Qwest
account numbers have a letter at the end, however, you
may leave the letter off when filling out the port
request. Address: the service address location
where the physical fax line is installed. The service
address may be different than what is listed on your
bill. Please check with your carrier and submit the exact
service address they have on file.

Faxes sent to your eFax® number will arrive in
your email inbox attached to an email from eFax. A copy
of the fax will also be delivered to your eFax®
Message Center so you can access your faxes online, even
when you can’t access your email.

eFax Messenger® is a free program that lets you
view, edit and sign faxes. If you have an eFax® Free
account, you must download eFax® Messenger to view faxes
received in the EFX file format. The download is optional
for eFax Plus® & eFax Pro™ customers.

Located in eFax® My Account, the Message Center is
an online mailbox that lets you access your faxes
anywhere you have a connection to the Internet.

With an eFax Plus® or eFax Pro™ account, you can
store an unlimited number of important fax documents in
your eFax® Message Center, and you may also forward, and
resend your stored faxes — or even add a digitized
signature to a fax.

Yes! In the eFax® Message Center, you may search for
keywords in the fax headers, fax documents, or any tags
you’ve applied to your sent or received faxes. To search,
simply type the keyword(s) in the Search
box.

Available on handsets equipped with a camera, the
eFax® iPhone app lets you "scan" and fax
items right from your phone with your eFax Plus® or
eFax Pro™ account. Take a photo of an item you'd
like to fax (documents, whiteboards, anything), and our
advanced image processing technology allows you to send
it as a full size fax.

To send a fax from the eFax iPhone App:

Using your phone's camera, take a photo of an
item you'd like to fax

Start the eFax app and log in to your eFax
account

At the Home screen, tap Send
A Fax

At the Fax Builder screen, tap
Photos

At the Photo Albums screen, tap
the album containing the item you'd like to fax

At the Photo Library screen,
tap the photo you'd like to fax

Repeat to add more pages (each photo is a page)

Tap Send

At the Send Fax form, type the recipient's fax
number or tap + to select from your iPhone Contacts

Tap Cover Page to turn the
cover page on or off, then if on, type cover page text

Available on handsets equipped with a camera, the
eFax® App lets you "scan" and email items
right from your iPhone. Take a photo of an item you'd
like to fax (documents, whiteboards, anything), and our
advanced image processing technology allows you to send
it by email

Outbound faxing is available with our eFax Plus® and
eFax Pro™ plans. The cost to send an individual fax
is calculated based on the recipient's location and the
length of the document sent. To view all send rates,
please click
here.

If messages DON’T appear, they were
likely sent to the wrong fax number.

If they DO appear in the eFax
Message Center Inbox, click Update
Account, then in the Receive Email
Address(es) section click Edit and
verify your email address is correct. If so, your
email provider may be blocking your incoming faxes or
delivering them to your spam folder. Be sure to add
eFax to your list of acceptable email addresses. As an
alternative, add another receive email address.

If your eFax® number is working but a caller is
unable to reach it, this may indicate a problem with the
caller's phone service provider. Ask the caller to try
dialing your eFax® number using an alternate phone
service.

NOTE: We are unable to troubleshoot
problems associated with a caller’s phone service.