El Paso, TX Lube And Go

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We brought our van to the Lube n Go at 1550 N. Resler on Monday, July 6, 2009 for a vehicle inspection and fluids checked and replaced. While our vehicle was in there, we waited outside until it was finished. When it was done, they drove our van out and my 9 year old daughter got back in. My hus…

If yo care for your vehicle, do not bring it to Lube N Go.They stripped the oil plug bolt in my S-10. Rather than replace it with the correct bolt, they jammed an oversized bolt in the oilpan stripping the threads in my oil[-pan.

DISHONEST and SLOWI just got an app that lets me keep better track of car maintenance/repairs, since this is something I've struggled with. Anyway, I had kept all my old paperwork and so I was finally putting it all in one place. I noticed that I had gotten my power steering flushed by them (at …

HORRIBLE...STUPID PEOPLE WORK THERE DONOT KNOW HOW TO COMMUNICATE WITH A CUSTOMER HAD AN OIL CHANGE COUPLE DAYS LATER CAR FELT WORSE TOOK IT TO TOYOTA AND WHAT THE GUY AT TOYOTA TOLD ME IS AN ADDITIVE WAS PUT IN MY CAR THAT SHOULDN'T OF BEEN PUT...NO MANAGER HAS RETURNED MY CALL ...DISHONEST AND…

This place is the worst place to go get your inspection. THEY will find a reason to fail you. I went today and they failed my 2014 vehicle that I bought last year due to the tint that it came with. IT IS NOT DARK at all. This was the second time I go there and LAST. (they failed my previous vehi…

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Provides consistently excellent service at a fair price. The staff has always been courteous and helpful and my wife and I have been satisfied and loyal customers since bringing our two family vehicles here for the past four years.

It’s difficult to find a good, reliable and competent auto repair shop in El Paso. And when/if you do, they never seem to stay open for long. Not so with Affordable Auto. Since I found them, and Tracy Heal the owner, I am confident taking my vehicles there and they will be repaired in a timely a…

These guys are honest and won't screw you over. They're interested in doing business and fixing your car, nothing else. They gave me a fair deal and helped me out when I needed it. I haven't lived in El Paso long, but I wouldn't consider going anywhere else. Check them out!

As a (now) retired Colonel from the Netherlands Air Force I have been bringing my cars and those from my kids to this Lube and Tune on the Mesa in El Paso. Rick and his brother are two great, extremely friendly and honest guys who exactly do with your car what is required. Their price is extremely fair and they will never mistreat you or your car. Living in Germany now and knowing something about car repairs and inspections, I am sure Rick and his team is one of the best in town. I still bring my RV (which is still out there in ELP) every year to Rick for inspection and service. I never, absolutely never, regretted that for one single moment. I recommend Rick and his team to all my friends and military colleagues at Fort Bliss. Erik

Took my Toyota Supra here for an oil change.. took it back because they didn't change the crush washer on the drain plug...poured old oil back in all over the engine and filled up the spark plug galleys..was in formed by "tech" it would burn off.. corporate never returned my calls.. don't let them even look in your cars direction..

HORRIBLE...STUPID PEOPLE WORK THERE DONOT KNOW HOW TO COMMUNICATE WITH A CUSTOMER HAD AN OIL CHANGE COUPLE DAYS LATER CAR FELT WORSE TOOK IT TO TOYOTA AND WHAT THE GUY AT TOYOTA TOLD ME IS AN ADDITIVE WAS PUT IN MY CAR THAT SHOULDN'T OF BEEN PUT...NO MANAGER HAS RETURNED MY CALL ...DISHONEST AND DISGUSTING THEREFORE I GIVE IT A NEGATIVE ZERO.

Went for oil change and they forgot to put the cap back on. Oil spilled everywhere my car almost caught on fire while driving it like that. My car is ruined and has a horrible smell stuck. Bunch of guys that don't know what they are doing there.

I took my 2003 Xterra here. Raul said my timing belt was broken and it was a costly repair around 1200. He proceeded to look up my trucks Blue Book value and he told me I should consider getting a new car because my current one would just nickel-and-dime me and it wasn't worth fixing. He said he knew of a junkyard that would give me $700 for my troubles. He told me to consider this option about a week later he wanted to know my decision and since I trusted Raul because I used to be his sons Pre-K teacher so I went ahead with the plan to sell my truck to the junkyard or so I thought. A few days later I went back and asked for my license plates he told me my car was no longer there and he would try to look into it. Two months later my truck that was deemed unworthy of fixing and fit for the junkyard by him was for sale at his shop and it still had my plates!! I had a friend fake interest in the truck and he told her if she would buy it he would give her a year free maintenance!! I then see it on Craigslist where it says it's in excellent condition and it's selling for 3900 I confront him on the situation and he points blame on an employee saying that he wanted the car for his wife and so he sold it to him. He then says his employee got nickeled and dimed on fixing the truck but how can we make this situation right? He said he was not a thief and he offered to sell me my truck back in payments and show me receipts on the parts for repairs, but then he said what about my employees labor after they told me that he would fix it on his spare time for his wife. He also offered me services for my current car which cost 3800 compared to the 1200 to repair my truck which I had. No thank you!! When I got my current car he gave me a free oil change and told me to save my money for my kid he certainly did not care about that when I had to beg for rides and scrape up money for a new car! Raul showed me a business man will always be a business man and history means nothing!

I do not recommend this place for you oil changes, in fact I highly recommend you NOT use this place. They put the wrong oil in my car (they put non-synthetic oil 5W-30 and the requirement for my car is synthetic 0W-20) and never bothered to ask or tell me that they were going to do that. I went back and told them what was done and They do not want to fix the problem without charging me for another oil change. Why should I pay for another oil change when they were the ones who put the wrong oil in? I am very disappointed in the service of this place and will never use them again except to get this problem fixed. Although the staff is friendly, it is obvious that they don't have a clue of what is required for certain vehicles. They lie and try to make it the customer's fault, when they are at fault. I know that they have a computer that informs them on what oil is required and nobody uses it. My suggestion is not to use this place and go with someone with a better reputation.

******THIEVES THIEVES THIEVES*******(PART 1)Do not go here, dont do it to yourself.I went in to fix my AC (blowing cold on passenger but hot on driver side) they diagnosed me with a bad expansion valve and quoted the job for $$385.00, and guaranteed me that the AC was going to be 100% after this job. I offered to buy and just pay them for the labor the part to save some money, but the owner said that the part was only about $40, the cost was for the labor. I told them to do the job anyways as it was getting hotter by the hour in El Paso. They changed my expansion valve and I drove off with a perfectly working AC, 15 mins later the same exact problem came back. I called them immediately and even though they picked up the phone they said that they were closed. I went back to the shop a few times and they were always "too busy" to check it again. When they finally checked it the owner said that my compressor has gone bad after they changed the expansion valve, ... continue...

I would give it a negative -5 if I could. Worst freaking experience ever! Biggest idiots, dumbest so called mechanics ever!! Worst customer service, don't bring your vehicle here, STAY AWAY! You've been warned. You WILL regret it I promise you. Email me and I will personally tell you more about his horrific lube n go. Beyond screwed up place. Please don't go here I I'm serious

I am not sure what the bad reviews are about. I took my Maxima there because it had quit on me suddenly. Ricky asked me to come back later while they took a look. When I came back later, Ricky told me that they found nothing wrong with the car but explained what the problem could have been from the symptoms I had described. ( I looked up the issue later and found he had guessed right ). I asked him how much money I owed and he said no charge because they had not done anything. That is honesty in my book. He could have charged me and I would not have known any better and to be completely fair, he would have been right in doing so anyway. Finding an honest repair auto repair shop is very difficult so look no further than Lube and Tune.I am now making sure our office takes all of our work vehicles to these guys for maintenance and repair and I will also do the same with my personal vehicles. I wish I had come by sooner.