One of the solid Android smartphone models available in the market today is the #Samsung #Galaxy #Note4. Released in 2014, a lot of people are still using this 5.7 inch model today. Although it’s reliable as a daily driver there are instances when issues can occur on this phone. One of the issues that we will be dealing with today is the Galaxy Note 4 keeps on restarting issue & other related problems. We have gathered several issues of this nature sent to us and have addressed them below.

If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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Problem: Device has been restarting up to 30 times per day. I have done reset it was ok for short while then started again. I have just picked it up to find SBL error on screen and unable to do anything. I have however system reset. Device was on for minutes before crashing again

Solution: Let’s try to check if the problem is caused by the phone hardware first. Does your phone have a microSD card installed? Sometimes if this card is corrupt it could cause the phone to restart. Try removing the card then observe if the issue still occurs.

Another factor that can cause this problem is a faulty battery. When the battery does not provide the correct voltage to the phone it could cause the device to restart. Try using a new battery on your phone or try to observe if the issue still occurs when your phone is connected to its wall charger.

Once you have eliminated the above factors and the problem still remains then the next thing to do is to check the phone software.

Start your phone in recovery mode. This is a separate environment from the main operating system. Do not do anything yet while your phone is in this mode. Instead, observe the device first if it restarts. If the phone does not restart in this mode then the problem could be caused by a glitch in the phone software. If this is the case then I suggest you backup your phone data first then do a factory reset.

If the problem still occurs even after the reset then this problem could already be caused by an internal hardware component that is failing. I suggest you have your phone checked at a service center.

Note 4 Does Not Full Charge

Problem:Hi, Recently i changed my charger cable and since then the fast charging does not work even though it says that the fast charging is plugged in … and after a month the phone would not charge more than 82 percent. So is it because of the cable? If so why does it charge up to 82 and stops? If it was a usb problem shouldn’t it not work at all?

Solution: For this type of issue you need to eliminate the known factors that can contribute to this problem. First, clean the phone charging port with a can of compressed air or cotton bud dipped in alcohol. This will take out any dirt or debris that could be in the phone that can cause this problem. Next, try using a different charging cord. This cord gets easily damaged especially if it is constantly bent or coiled. You should also consider using a different wall charger. One last hardware troubleshooting that you can do should the issue still occur is to replace the phone battery with a new one.

In case the issue still occurs even after performing the above steps then what you should do next is to check if a glitch in the phone software is causing the problem. To do this just backup your phone data then do a factory reset.

Note 4 Shuts Itself Off

Problem:In the last week, all of a sudden the phone will shut itself off. The battery will also drain from 40 percent to zero in about 10 minutes. When I charge it using the fast charger, it is taking forever to charge. I have 2 batteries and am having the same issue with both batteries. I have tried charging with different cords as well. Any ideas other than doing a factory reset? Thanks.

Solution: Since you have already tried using different batteries and different charging cords then there are two more steps that you need to do before considering a factory reset.

Clean the phone charging port with a can of compressed air or cotton bud dipped in alcohol. This will take out any dirt or debris that could be present in the port and is causing the problem.

Try using a different wall charger.

Note 4 Takes Longer to Fast Charge

Problem:My note 4 is 7 months old…..when fast charging was connected at lolipop version it charged the phone in 90 min then when the marshmallow update came then after 80% or 85% it takes longer to charge…i factory restarted it still the same problem then i updated note 4 to marshmallow still the same charging problem and at 10% it automatically shuts down….plzz help me with the not charging issue

Solution: Since you already did a reset then the problem could either be caused by the phone battery or charger. Follow the troubleshooting steps listed below to fix this issue. Move to the next step should the issue still occur.

Clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. Check if the issue still occurs.

Try using a different charging cord when charging your phone.

Try using a different fast charger.

Try using a new battery on your phone.

Note 4 Random Switch Off

Problem:Hi guys, am having some issues with my note 4. The issue started a couple months after installing lollipop, this happened when installing a VR app from the play store. My phone will randomly switch off, what have noticed is if the phone is on sleep (when the screen is off) it works fine and nothing happens but as soon as i start using like switching between apps it switches off. Another thing is if the phone is on charge i can use it with no problems but as soon as i unplug it give 5-10 minutes and off it goes. steps i`ve tried so far is change the battery tried 3 different ones from china mall lol, cleared the cache and did a master reset. Now i’m out of ideas could this be a battery problem since it’s not the original one? The battery specs are as follows 3.85V Li-ion 12.40Wh 4.4V/3220mAh. Any help would be appreciated.

Solution: If the issue does not occur when the phone is connected to its charger then it’s quite possible that the battery is causing the issue. If you are able to get an original Samsung battery for your phone then try using it first. I recommend using a Samsung battery since it is designed to work well with your phone.

If after using an original battery the problem still occurs then I suggest you have your phone checked at a service center.

Note 4 Does Not Charge

Problem:Last night, my Galaxy Note 4 charged but kept vibrating as it charged. Today, it will not charge. Did the soft reset. When I turn the phone off and plug the charger in, it starts to charge for literally 2 seconds, then it vibrates almost like a heartbeat, but doesn’t charge. The vibrating stops as soon as I unplug the charger so I know it at least recognizes that a charger is attached to the usb. When the phone is on and the charger is plugged in, nothing. Any help would be appreciated! I use your site a lot, and if I was on Facebook I would certainly be a fan

Solution: Try to follow the troubleshooting steps listed below to fix this issue. Move to the next step should the issue still occur.

Clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. Try to check if the issue still occurs.

Try using a different charging cord.

Try using a different wall charger.

Try using a different battery.

Backup your phone data then do a factory reset. Check if the phone charger.

If the problem still remains even after performing the above steps then this could already be caused by a faulty hardware. I suggest you have your phone checked at a service center if this is the case.

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Disclaimer

Disclaimer: we are not affiliated with the device manufacturers or phone carriers we mention in any way, all suggestions are based on our own experience and research, you may use our advice at your own discretion.