May 2013 translators' survey feedback

Questo post contiene i risultati dettagliati e le risposte alle domande più frequenti che sono emerse nel questionario online che vi abbiamo chiesto di completare in maggio. Yes, we know, we wrote this post partly in Italian and partly in English. We are just making sure, you are paying attention. Plus it is good practice.

Translations are not frozen even while a translator is looking at them and they can be taken by somebody else in the meanwhile. [Gengo response: This has now been added to the list of possible future improvements. Thank you for the input.]

Elenchiamo qui sotto le domande e suggerimenti più comuni:

Set up a priority ranking, so that, based on the reliability of the translator (set with the existing parameters), these translators get jobs before the others. [Gengo response: Gengo is already considering and is doing some initial work on this possibility. You can read more about this at http://blog.gengo.com/translator-scorecards/.

Provide automatic refresh of job page. [Gengo response: This has now been added to the list of possible future improvements. Thank you for the suggestion.]

Provide better RSS feed. [Gengo response: This has now been added to the list of possible future improvements. Thank you for the suggestion.]

Suggerimenti vari su come aumentare il numero di traduzioni. [Gengo response: Sales team has specific staff members dedicated to the US and to Europe. The number of EN>IT jobs has been increasing and is expected to grow even more in the future.]

Actually, that's not true, since a customer cannotchoose a "specific translator". They have to select at least two translators for each pair for that feature to work, and even in that case, they can't still select one "specific translator" to carry out a job. Additionally, in many cases, while exchanging comments with the customer, it came out that the customer didn't know about this feature at all, or they asked me if I could translate other copy they were going to post in the future, or thought that the feature worked by selecting at least two translators in general, not for each pair, as it actually is. However, the main point is that, no, customers can't in fact choose a "specific translator they trust based on previous translations he/she previously completed". But even if that were allowed, it would still have its pros and cons.