Crestline Windows Reviews

Crestline Window Reviews

I bought a 4-year old house in 1997 that was loaded with Crestline Aluminum-Clad Casement Windows and two sets of sliding doors. I have recently had to replace all the window cranks with new ones because they were all stripped out. As if that wasn't bad enough, the sashes started separating from the windows and I discovered that most of the sashes were completely rotten and needed replacing. A friend in the construction business checked them over carefully with me, and we spotted that the rotten windows had either failed caulking, or NO CAULKING in the bottom corners of the inside frame of the windows where water must have been seeping in for years! This was a major design or manufacturing flaw by Crestline, and I cannot imagine I am the only customer to which this has happened. I called their customer service, and not only was the window out of production, (I wonder why?) but they said they had only a one year warranty anyway, and could not stand behind them. Whoever checks caulking on the inside of their relatively new windows? I certainly have never known that to be a general maintenance item!
I had noticed when we first moved into this house in 1997 that the two sets of sliding doors were sticking, and in a few years, were too hard to even open. I ended up having to replace them - and spent $7,000 on Andersens, and have been VERY happy with the replacements. Incidentally, my previous house had a 6' Crestline sliding door which I also had to replace for the same reason, also with an Andersen. Needless to say, any savings gained initially in buying Crestline may end up being lost in the long run because of poor workmanship, design, or both.

Bill - Homeowner - from 2014

Issues With Crestline

My entire house has Crestline double hung windows, which are aluminum clad and were put in around 1993. I never loved them, but there weren't awful. Then not long ago I noticed water stains under some the sills. I took out some of the drywall and realized some of the sashes are rotting. I took the sashes out plus the tracks, and the lower part of the window side rails are rotting too. There were a bunch of dead potato bugs and spiders, but those shouldn't cause the problems. They're still leaking, and obviously have been for a long time before I noticed. I might try replacing the weather stripping. The house was sprayed with a lifetime coating but I'll look into that. If that isn't the problem then they're just bad windows.

Eric - Homeowner - from 2011

Installer's Take

I've seen a lot of trouble with Crestlines. Not too long ago I was called in to do some repairs and Crestline said they don't make replacement parts for this particular window anymore. It was only a 9 year old window, they should still have parts. I recommend a different brand, there are planty that are cheaper and better.

Chrisopher - Installer in Illinois - from 2011

Condensation Problems

We built a house last year and went with Crestlines. Just a few months and they were leaking and fogging up all the time. They wouldn't honor the warranty, and every time I called I talked to a different person and got a different excuse. I would never use them again.

Jeff - Homeowner in Wisconsin - from 2010

Crestline vs Feldco

Right now I'm looking at Advanced, Feldco, and Champion, and I can't see any real differences between them. They're all nice windows, but a little out of my price range right now. I'm probably going to go with Crestlines, they seem to be decent and have most of the same features as the premium brands - Andersen and Pella for instance. I'm sure there's a reason they're cheaper, but it's a big savings. It's hard to justify spending that much more.

Customer Endorsement

Our old house had Crestline windows. I was happy with them. The new house has Norandex vinyl windows and I've had nothing but trouble. When I try to get Norandex to fix one of the numerous problem, they give me the run around and I've never had any satisfaction with that company regarding the windows.