Microsoft Azure Stack is an extension of Azure – bringing the agility and innovation of cloud computing to your on-premises environment and enabling the only hybrid cloud that allows you to build and deploy hybrid apps anywhere. We bring together the best of the edge and cloud to deliver Azure services anywhere in your environment.

Azure Bot Service

Build a great conversationalist

Build, connect, deploy and manage intelligent bots to interact naturally with your users on websites, apps, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger, and more. Get started quickly with a complete bot-building environment. You’ll only pay for what you use.

Intelligent bot creation that scales on demand

Accelerated development

Azure Bot Service speeds up development by providing an integrated environment that’s purpose-built for bot development with the Microsoft Bot Framework connectors and BotBuilder SDKs. Developers can get started in seconds with out-of-the-box templates for scenarios including basic, form, language understanding, question and answer, and proactive bots.

Give your bot intelligence with Cognitive Services

Give your bot some superpowers. Go beyond a great conversationalist to a bot that can recognise a user in photos, moderate content, make smart recommendations, translate language and more. Cognitive Services enable your bot to see, hear and interpret in more human ways.

Engage your audience, wherever they are

Your users talk in many places – your bot should too. Azure Bot Service can be integrated across multiple channels to increase interactions and reach more customers using your website or app to email, GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, text/SMS, Twilio, Cortana, and Skype for Business.

Build your own virtual assistant

Create a conversational assistant tailored to your brand, and deliver personalised, natural experiences across multiple apps and devices. Get started in minutes with an out-of-the-box virtual assistant solution accelerator, now in preview.

"With Microsoft Bot Framework, it took just one week to develop our chatbot and another month to launch it. We were able to shorten the development period by half of what was expected, resulting in an early launch of service."

Daisuke Kezuka: General Manager of Travel Business Navitime Japan

Explore Azure Bot Service scenarios

Commerce Chatbot

Commerce chatbotTogether, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel, and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional e-mail and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The Speech recognition service can be added to support voice commands.1237456

Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional email and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.

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Customer uses your mobile app

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Using Azure AD B2C, the user authenticates

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Using the custom Application Bot, user requests information

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Cognitive Services helps process the natural language request

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Response is reviewed by customer who can refine the question using natural conversation

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Once the user is happy with the results, the Application Bot updates the customer’s booking

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Application insights gathers runtime telemetry to help development with Bot performance and usage

It’s amazing, once development started, how quickly the whole thing came together… We didn’t need to build any special functionality to connect the bot to our product catalog and stock data—we just used existing feeds.

Azure Bot Service can easily be combined with Language Understanding to build powerful enterprise productivity bots, enabling organisations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM, and much more.

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Employee access Enterprise Productivity Bot

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Azure Active Directory validates the employee’s identity

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The Bot is able to query the employee’s Office 365 calendar via the Azure Graph

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Using data gathered from the calendar, the Bot accesses case information in Dynamics CRM

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Information is returned to the employee who can filter down the data without leaving the Bot

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Application insights gathers runtime telemetry to help the development with Bot performance and usage