We are looking for an experienced Head of Customer Relations with a back ground of end to end complaints management for a major brand based in Leeds. This is a fantastic opportunity for the right person to be a part of the strategic service delivery plan and to ensure the centre is delivering an exceptional service to their customers.

You must have managed over Team managers and a wider centre of agents. We are looking for resilience & someone that can demonstrate a real passion for customer relations and a strong outsourcing knowledge.

We are looking for someone with previous Customer Relations experience & managed at a senior level.

Must have:

Previous contact centre experience in Customer relations (End to End Complaints management)Managed at a head of / Senior LevelPeople focusedProven track record in leading Customer relations in a contact centre

There are lots of benefits working for this company & I am happy to give you further information if you are right for the role.

To find out more about this opportunity please contact Wensdy McMillan

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