Option 1: Search your email inbox for "Cleeng receipt." Make sure you check your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credentials if needed. Make sure you use the same email address, or Facebook/Google access as you did for your initial purchase.

Option 2: Clear your browser cache. You can find instructions on how to do this here . Then follow Option 1.

Option 3: If it still doesn't work, it’s possible that your initial order didn't go through. In this case, please place another order. File a refund inquiry below mentioning your Cleeng receipt number(s). We proceed refunds within 72h.