FAQs

Where can I buy tickets in advance?

You can buy tickets online through our calendar or at The Runaway from 4pm to 2am everyday (which has the lowest service charge).

Can I change my ticket delivery method?

Yes. You can call Ticketfly at 877.435.9849 or email customersupport@ticketfly.com. Requests must be made no later than one hour prior to doors time, after which ticket delivery methods cannot be changed.

Can I transfer my will call tickets to another person?

Yes. You can call Ticketfly at 877.435.9849 or email customersupport@ticketfly.com. Requests must be made no later than one hour prior to doors time, after which tickets cannot be transferred.

Do you have a lost & found?

Yes. If you lost something at Neumos, Barboza, or The Runaway, please stop by The Runaway between 4pm and 2am any day and we will check for you.

Can I get a refund?

All sales are nonrefundable and nonexchangeable unless a show is cancelled.

A show is listed as 21 plus and I’m underage, can you make an exception?

No, we’d be breaking Washington State law. Sorry!

What constitutes a valid ID?

A drivers license or state issued ID, passport, military ID, or merchant marine ID. These cannot be expired or punched through. They must be valid in all ways!

My ID expired and I have a temporary paper one. Is this valid?

Sort of. You must bring the official paper temporary ID as well as your expired ID. If you lost your ID and only have a temporary paper one, you will not be admitted to a 21+ show or allowed at the bar for an all-ages show. If you are bringing a temporary paper ID and your expired ID, the paper one must have the correct dates and the photo must be a like-resemblance.

Is there seating?

There is limited seating in the back of the showroom that is available on a first come, first serve basis. If you need ADA seating (not wheelchair accessible) please purchase tickets then submit a request here at least 36 hours in advance (Monday through Friday) and we will gladly accommodate you.

Can I bring my camera?

Camera policy varies depending on the artist or event. Common policy is absolutely no flash photography, professional cameras, or detachable lenses without prior venue approval.