At JoBananas customer satisfaction is very important to us and we want your shopping experience with us to be a great one!

We carry good levels of stock at our warehouse and we aim to despatch orders on either the same or next business day wherever possible. Obviously from time to time a size or colour option may be temporarily out of stock but we get deliveries from our suppliers several times a week so we are not usually out of stock for long.

If you are in a hurry for your order, please do contact us to check stock levels before placing your order. You can phone, email or get us on the online chat feature on our website.

If your order despatch is likely to be delayed by more than 3 business days we will email and let you know when your order is likely to be shipped.

We send emails upon despatch of your order so we keep you informed every step of the way.

If there are any issues (for example if we need to check your address), we will contact you by email or telephone to let you know what is happening, so please make sure that your contact details are correct.

You can log into your account at any time and check on the status of your order by clicking on “Orders history” in the view cart box on the right hand side:

Not finished – we have not received payment for your order and this order will not be shippedProcessed – we have received your order and payment (confirmed by email)Failed Payment – your payment was not sucessfulQueued – we are currently working on your orderBackordered – we are waiting for a delivery to fulfil your order if this is likely to be longer than a few days we will contact you by emailShipped – your order has been shipped by your chosen shipping method (confirmed by email)

If you have any queries regarding the status of your order you can always contact us by email or telephone (Mon-Fri 9-5).

JoBananas Shipping Methods

Costs can be found in the Shipping Costs table at the top of this page.

Please note that the following timescales are given for guidance only and we will not be held responsible for any delays.

UK Orders

Royal Mail orders usually arrive 1-2 days after dispatch.

If you select "Signed for" (recommended) a signature will be required upon delivery. *

"Special Delivery" (recommended for orders over £34) insures the delivery whilst in transit and orders should arrive the day after despatch before 1pm (Mon-Thur), they will require a signature upon delivery. *

* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually holds items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.

Worldwide Orders

Orders sent by airmail usually arrive within 10 working days of being posted but may take longer depending on the postal service and delays in Customs.

Please note that items sent by this method are not insured, so we recommend that the chosen shipping method for orders over £30 is Signed for Airmail.

We only hold proof of posting receipts for 3 months - non delivery of orders must be reported within this time scale.