Packages are shipped only to addresses registered on the credit card. Talk with your financial institution about registering an alternate address, or adding a one-time special authorization or note on your account in which you have to provide the name of our company.

Credit Cards - Foreign

Payments using credit cards drawn on non-Canadian or non-American financial institutions are not accepted. The billing/shipping information cannot be verified. We apologize for this inconvenience.

In these cases, paying by Western Union, or Interac e-Transfer is recommended.

These measures are put in place for the protection of the cardholder and ourselves.

Third Party Credit Cards

Third party credit card payments are not accepted. Only the bearer of the credit card may place an order using their card.

American Express/Discover

We do not accept American Express or the Discover card.

PayPal

We accept PayPal from PayPal verified accounts for small orders more than $20.00 and up to $500.00 destined outside of the greater Ottawa area. There may be a holding period of 7 days for payments from unverified PayPal accounts. Please ensure payments are made in Canadian Dollars (CAD).

Certified Personal Cheques

Only bank-certified personal cheques are accepted, and must be drawn from a Canadian bank. Non-certified cheques will be refused.

Money Order

Money orders are accepted only when drawn from a Canadian or United States bank.

Gift Certificates

In order to redeem a gift certificate, mail it to us. In cases where the gift certificate is valued at less than the purchase amount, during check-out select the payment method for the balance, and in the comment text area, type "Gift Certificate", and the serial number printed on the certificate.

Purchase Orders

We accept purchase orders for purchases that will be paid by a company or government credit card prior to pickup or delivery.

Minimum Order

Items priced less than $20 may be subject to a minimum order requirement if the final order total before shipping and tax is less than $20. We will clearly state any such requirement at the end of the product listing.

Refunds

We process refunds through our system immediately. In-store interac refunds appear immediately in your bank account. Credit card refunds usually take 3 business days, however may take up to 15 business days due the company we use to process payments. Please contact us if you have any questions about your refund.

Sales Taxes - Canadian Mailorder

13% HST if residing in:

Ontario

14% HST if residing in:

Prince Edward Island

15% HST if residing in:

New Brunswick

NewFoundland/Labrador

Nova Scotia

5% GST if residing in:

Alberta

British Columbia

Manitoba

Northwest Territories

Nunavut

Quebec

Saskatchewan

Yukon Territory

5% HST only on books, regardless of province

First Nations status card holders - GST/HST exempt when shipped to a reserve, or PST exempt when picked up in-store

We do not collect provincial sales tax for shipments destined to Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, or the Yukon Territory. If you live in one of these provinces, you are required to self-assess and declare any provincial sales tax owed on your income tax form.

Sales Tax, Brokerage and Duty - International Mailorder

Exempt from Canadian taxes

May be required to pay duty, brokerage, and state/VAT taxes upon receipt

USA customers enjoy a de minimis of $800.00 USD before taxes and duties are levied by customs

Consult your local customs office for complete import details and de minimis rules

Sales Taxes - In-store Pickup

All pickup orders pay 13% HST, regardless of residence

5% HST only on books, regardless of residence

First Nations status card holders exempt from 8% provincial portion of the HST