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Mumbai in Motion...

Spend a day with full of activities at Hilton Mumbai International Airport. Warm welcome at Airport Arrival and reach hotel before I settle in the vehicle. Spacious, Clean, Well lit Room. But Within few minutes one lamp from wash Room ceiling fell down and glass pieces were spread all over. Though immediately they cleared but somebody must be very careful as it can cause a serious problem. Food was delicious and Staff were very courteous. I spend whole day with my friends and it was in great motion....More

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Stayed: August 2018, travelled on business

Ask TamonasC about Hilton Mumbai International Airport

1 Thank TamonasC

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded August 8, 2018

Dear Valued Guest,

Greetings from Hilton Mumbai International Airport!

Thank you for taking your time to share you valuable feedback with us. I am pleased to learn that you found all our services to your liking. I am also glad that our team members assisted you efficiently with check-in , breakfast and other services. It is very disheartening to learn that at times we falter in our services, but a feedback from a valued guest like you, help us in improvising our processes and serve better to our guests.We hope that we have given you a memorable and a heartfelt experience as promised and hope to see again with us in the not too distant future.

The hotel is good. Food and service is excellent. Rooms are good. There was a delay in getting my luggage to the room, for which the reception staff explained the reason and apologised. The wifi issue was attended to promptly. The access to the hotel is a bit narrow and crowded.

Stayed: July 2018, travelled on business

Ask Umam320 about Hilton Mumbai International Airport

1 Thank Umam320

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded August 8, 2018

Dear Valued Guest,

Greetings from Hilton Mumbai International Airport!

Thank you for taking your time to share you valuable feedback with us. I am pleased to learn that you found all our services to your liking. I am also glad that our team members assisted you efficiently with check-in , breakfast and other services. It is very disheartening to learn that at times we falter in our services, but a feedback from a valued guest like you, help us in improvising our processes and serve better to our guests.We hope that we have given you a memorable and a heartfelt experience as promised and hope to see again with us in the not too distant future.

Rooms are comfortable though the hotel looks somewhat oldBreakfast spread does not look lavish though the Menu seems to be repetitive & a few dishes in dinner being repeated in breakfast which is unseen in business hotels. Wifi speed is awesome

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded August 8, 2018

Dear Valued Guest,

Greetings from Hilton Mumbai International Airport!

Thank you for taking your time to share you valuable feedback with us. I am pleased to learn that you found all our services to your liking. I am also glad that our team members assisted you efficiently with check-in , breakfast and other services. It is very disheartening to learn that at times we falter in our services, but a feedback from a valued guest like you, help us in improvising our processes and serve better to our guests.We hope that we have given you a memorable and a heartfelt experience as promised and hope to see again with us in the not too distant future.

Hilton is name in Hospitality. And this hotel stands to that promise. Enjoyed the stay and breakfast at their restaurant Brasserie. Spread looks good and the service was amazing. Special mention to that young man who was looking after everything.

Stayed: August 2018, travelled with friends

Ask Hameshthakur about Hilton Mumbai International Airport

1 Thank Hameshthakur

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded August 8, 2018

Dear Mr Thakur

Greetings from Hilton Mumbai International Airport!

Thank you for taking your time to share you valuable feedback with us. I am pleased to learn that you found all our services to your liking. I am also glad that our team members assisted you efficiently with the services. We hope that we have given you a memorable and a heartfelt experience as promised and hope to see again with us in the not too distant future.

Warm Regards,

Bhagwan Balani General Manager Hilton Mumbai International Airport

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I have used major 5 star hotels here in mumbai and 1st time been with hilton airport hotel. One of the best service till date. staff are good and my special thanks to Clementina for going extra miles and retaining me back. I am still in hotel and I would rate as best hotel when it comes to 5star level.

Clementina keep up your hard as definitely you are an Asset to Hilton.

Kind Regards

Shetty.

Stayed: August 2018, travelled on business

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Ask lazyb55 about Hilton Mumbai International Airport

2 Thank lazyb55

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded August 8, 2018

Dear Ms Shetty

Greetings from Hilton Mumbai International Airport!

Thank you for taking your time to share you valuable feedback with us. I am pleased to learn that you found all our services to your liking. I am also glad that Clementina assisted you efficiently with the services. We hope that we have given you a memorable and a heartfelt experience as promised and hope to see again with us in the not too distant future.

Warm Regards,

Bhagwan Balani General ManagerHilton Mumbai International Airport

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The suite we booked had a strong smoke odor. They had deodorizer and fragrances running for 2 hours after check in to mask the smell. We could not bear to sleep in the beds that night and had to be moved to separate rooms. The room next to the suite also was smelling of smoke. An additional king size bed room we were given had water clogging in the bathroom. The buffet look unappetizing. The kebabs were dry. Overall a very disappointing experience. The lounge area was nice. It wasn’t enough to salvage this stay

Stayed: July 2018, travelled with family

Value

Location

Sleep Quality

Rooms

Service

Review collected in partnership with Hilton Hotels & Resorts

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Preeti K about Hilton Mumbai International Airport

1 Thank Preeti K

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded August 8, 2018

Dear Ms Kurup

Greetings from Hilton Mumbai International Airport!

Thank you very much for taking the time to provide us feedback about your recent stay with us.

I am most concerned to learn about your stay experience and regret that on this occasion we did not live up to the usual level of service, which is synonymous with Hilton Hotels and Resorts. Please accept our sincere apologies for the inconvenience that you experienced. We have taken this up with our team we will ensure that such problem does not reoccur for any future guest.

We value you as a customer and I hope you will give us another chance to display our true level of service the next time you stay with us.

Thank you for your valuable time and I look forward to welcoming you back.

Warm Regards,

Bhagwan Balani General Manager Hilton Mumbai International Airport

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC