I was getting nowhere with trying to get my phone to synch, so I uninstalled the application, deleted all the program files. and downloaded a fresh copy. Now that it is installed, the Iphone identity comes up with about 4 special characters followed by Iphone/ipod in the devices window. When I try to establish the Iphone again I get the message (Unable to install Iphone/Ipod sync and user settings. Perhaps handibase for Iphone is not installed.