@benedwarda142 Goodluck! Am still going round in circles with this since June! Their IT guys haven't a clue.

They manage to eventually create me a new account which I can log in fine but can't view my bills as it comes up with an not the main account holder. Screen shots sent about 7times to tell them the problem, new accounts made about 6 times still no luck. Round in circles I go. Jokes!

Me too, all of the above and for over two years now!!! Fed up with painful phone calls for help which just result in a password reset which I can do myself! Frustrating is not the word!! If you managed to get this sorted I'd be grateful to know how please.