Featured Story: Registration for AllWays on Teams is open

As a reminder, we recently announced AllWays on Teams, our partnership with Microsoft tooffer a free telehealth appfor providers. Now we’ve decided to add AllWays on Teams to our digital tools for network providers beyond the COVID-19 health crisis - and at no cost.

In This Issue

Featured Story: AllWays on Teams virtual visit app is now available

On March 13, we announced AllWays on Teams, our partnership with Microsoft to offer a free telehealth app for providers. Now we’ve decided to add AllWays on Teams to our digital tools for network providers beyond the COVID-19 health crisis.

Featured Story: New provider education resource site and upcoming webinars

We're dedicated to ensuring that you have quick access to important resources and the latest information - so you can spend more time providing care to your patients, and less time with administrative tasks. That's why we developed a new Provider Education site to promote upcoming webinars and centralize training resources.

Featured Story: Online prior authorizations for medical specialty drugs available starting February 13

Beginning February 13, network providers will be able to submit online medical specialty drug prior authorizations through the NovoLogix online prior authorization tool. Online submission is fastest way to request and receive a decision on your prior authorization. Requests that meet criteria may be approved in seconds.

Featured Story: 2020 reminders

Happy new year from all of us at AllWays Health Partners! As this is the time of year when many patients have changes to their health insurance coverage, we have a few reminders to help you and your staff.

Featured Story: Welcome new AllWays Health Partners providers

As we reflect on the past year, we are thrilled to share the successes we've experienced in expanding our provider network throughout Massachusetts, New Hampshire and Rhode Island. Since the beginning of the year, we've added almost 6000 providers to our network.

Featured Story: Remember to use the provider portal for member eligibility and claims status

The provider portal gives you instant and real-time access to validate member eligibility and check on claims status. Beginning January 1, we will direct all phone calls to verify member eligibility or check on claims status to the provider portal. This will give you a faster response time for urgent inquiries that requires support from provider service staff.

Featured Story: Verify member eligibility and claims status through the provider portal

We know that your time is valuable and that you expect a quick response when you call us. In order to reduce the time it takes to connect you with a provider service representative, we will direct all routine claims and eligibility inquiries to the provider portal beginning on January 1, 2020.

We're excited to announce a new way to obtain medical specialty drug prior authorization. From the AllWays Health Partners provider portal, you will have direct access to submit your medical specialty drug requests online through the NovoLogix prior authorization system - no additional registration or login required!