Reviews

Most Helpful Favorable Review

Most Helpful Favorable Review

Dan M.

Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget:
• Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash
• Easy customisation tools – matching our brand colours and fonts was easy with...

Kristen F.

Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review

Most Helpful Critical Review

Hannah G.

Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.