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The Elevator Industry is Essential

As the COVID-19 pandemic continues to impact all corners of society, the elevator industry proves to be vital in keeping other essential businesses and entities functioning through this fight. Below you will find model letters for your employees establishing their work as essential.

Worker Relief

Recently the US Government passed an emergency relief bill aiding in local governments, public health, individuals and businesses. Below are charts referencing Worker Relief on the Federal level and aid for the State of New York. If you have information for your state, please send it to This email address is being protected from spambots. You need JavaScript enabled to view it. so we can continue to share.

Member Updates

NAEC members were invited to participate in a unique member discussion about the impact the current pandemic has had on their businesses. Many detailed the ways they are responding to drastic changes in the way employees work, the ways they are protected, and their adjusted relationships with customers. We encourage you to share how your company is managing through the COVID-19 situation. Send your information to This email address is being protected from spambots. You need JavaScript enabled to view it..

Helpful Tips

The closure of the buildings might create a great opportunity toservice customers while buildings are unoccupied. However, in some cases it could present a challenge if local authorities don’t perceive our industry as “essential services.”

The closure of the many customer’s offices has made billing a challenge. Get email addresses for your customer contacts in accounts receivable when possible to avoid having mailed invoices sitting unread until offices open back up. Additionally, payments might be more easily processed during this period on credit cards rather than getting a check processed. Some businesses are waiving credit card fees, if charged, at this time in order to assist.

During this time, it might be useful to remind sales staff to reach out to existing customers to remind them of your company’s commitment to them.

Review your contractswith your customers and your vendors during this period. When the dust starts to settle from this period, it is possible that disputes from this time will seek resolution in the court system.

If payroll is an issue, talk to your bank about funding from the CARES Act. There may be funds that you can access related to Congress’ recently passed relief package, but funds will go quickly. A second round of funding is already being discussed in Congress to assist small businesses.

If you are approved for funds from the CARES Act, note that 75% of the funds must be used for payroll. The bank that initiates the loan will make the later determination about the way the funds have been used, so to provide clean documentation, keep separate general ledger accounts and/or separate bank accounts for these funds when possible.

Additional Guidance and Resources

Explore a collection of articles and references to help keep your environment and workplaces safe.