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Wednesday, September 11, 2013

Maureen McWhite,
Business Apps analyst, Fed Ex began with K-I-S-SKeepIt Short and Simple.Keep your emails and
personal messages short and simple.Communication
are important, but leave out unnecessary information.She believes you should always set expectations,
know your audience,own it or have accountability.

Everyone had a great time participating in an exercise on
communication using balloons and a pin. This exercise helped to demonstrate
what the stakeholder asked for versus what was the result.Had everyone stood still and did not pop any
balloons everyone could have won.It is
human nature to react and not take the step back to plan and organize.You can see this fun exercise in the video
below.

Maureen also talked about the how to communicate with
different personality types.She divided
up the room by “Drill Sergeant”, “Rational”; “We are the world” and “Life of
the party” of personality types.She was
able to demonstrate how each of these personality types communicate and
negotiate with different personality types.

It is important to build relationships with teams, sponsors,
customers to be successful.Always have
meeting notes to refer to later and keep your project on track.