Reinstate Expired Points

I recently discovered that my Marriott Reward points expired several months ago. I sent a message asking Marriott Rewards to reinstate my points and I received a message back refusing to reinstate the points and saying that they sent me notifications telling me that my points were going to expire. If they sent me those notifications, it must have been in super tiny font because I don't recall ever receiving it. I'm very disappointed in Marriott because most other companies would have had no problem reinstating the points in an effort to try to keep me or get me back as a customer. Are there any other avenues that I can use to get my points back. It certainly feels that Marriott does not value customer retention.

ingrid999 This policy has been in place for quite a while now and is similar to the policies that most other hotel groups have. If you have points with others such as Hyatt, Hilton, etc, you might want to also check your accounts with them to make sure you are not at risk of losing points due to long periods of inactivity. Marriott in fact does want to keep customers. With this particular policy change they did a nice job of notifying customers through a mailing, email and posting on the website. Losing points means you had no stays, no points redemptions, no purchases and no charges on the Chase Marriott VISA card. From Marriott's perspective, they question if you are really a loyal customer at all. If you have gotten no where in your attempt to have points reinstated, which has happened to others (in fact, I will be losing points at Hyatt in mid-March if I have no transactions between now and then), try the following. Stay at a Marriott hotel in the next few weeks, charge the stay to a Chase Marriott VISA card, and after the stay posts to your account, then call Marriott and tell them you noticed that your prior points are missing. They may be more apt to look favorably on your request as a potential returning customer.

Thanks erc for the shout out. As mustanggt and seatexan have mentioned above there are many reasons that points expire. They have offered some great feedback and advice as well!

We are always happy to reach out on a members behalf and review their account to clarify their particular story. If you would like us to look in to this for you please send us a Customer Support request.