RETURNS POLICY

RETURN? NO PROBLEM!

RETURNS POLICY:

Returns must reach us no later than 14 working days from the date you receive the item we will not accept returns after this time has passed.

Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you. If there is any fault with your item please notify us within 48hrs of receiving the goods.

All parcels returned to sender due to the customer entering an invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.

Please note Swimwear is non-returnable due to our hygiene policy.

Any sunglasses returned must include all packaging and cases.

We hope that you are happy with your purchases from MISSPAP, however if this is not the case, we will refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of us receiving your returns.When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.

PLEASE NOTE: ANY ITEMS THAT ARE NOT ACCEPTED AS A RETURN,(DUE TO NOT BEING IN A SALEABLE CONDITION) MUST BE CLAIMED WITHIN 14 DAYS OF THE CUSTOMER BEING NOTIFIED AND MUST BE RETURNED TO SENDER, OR WILL BE DESTROYED

HOW TO RETURN AN ITEM:

Please follow the steps below to return your parcel to us:

1.Re-pack the item in sealed bag with labels and tags still attached.

2.Please attach the returns address label( this was provided for you with your order) If you have lost the returns label please send to

3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.As any missing parcel is your responsibility.We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.

4.Keep your certificate of postage safe as you will need this as your proof of return.

5. Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited.Please note we do not cover any shipping cost this cost is met by the customer when we recive a return the amount refunded is for the item(s) returned.

PRE PAID DPD RETURN LABELS

Customers who received their order with our courier DPD will have received a pre paid returns label (UK MAINLAND ONLY). Please complete your returns note and place this inside your sealed parcel. Peel off the returns label and attacehd this to the front of your parcel, removing or covering any old labels.

Visit www.dpd.co.uk/pickuplocator to find your nearest Pickupshop and drop off your parcel, you'll be given a receipt so you can track it.

Once we receive your parcel we will notify you by email. Please note a deduction of £3.99 will be taken from your refund to cover this carriage.

FREE RETURNS WITH INPOST 24/7 LOCKERS

Return your parcel through a national network of over 1,100 fully automated parcel lockers that are available 24/7. Simply choose your most convenient locker and return your parcel at a time that suits you, anytime of the day of night. All of InPost’s Parcel Lockers are located in well lit, safe and secure areas with ample parking. Locations include Morrisons supermarkets, ESSO petrol stations and Transport for London sites as well as outside retailers such as Toys R Us.

1. Re-pack the item in sealed bag with labels and tags still attached.

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

UK NEXT WORKING DAY (MAINLAND UK) Order before 7pm (Monday to Friday only)

£5.99

UK SATURDAY SERVICE (MAINLAND UK)

£6.99

INTERNATIONAL. Please see table below for prices and delivery times.

MAINLAND UK

UK SAVER (MAINLAND UK)

These orders are shipped with Royal Mail and should arrive between 2-5 working days after placing your order. Saturday, Sunday and Bank Holidays are NOT working days.

UK NEXT WORKING DAY (MAINLAND UK) - Order before 7pm (Monday to Friday only)

These orders are shipped with DPD and should arrive the next working day if ordered before 7pm. You will receive a SMS message on the morning of your delivery giving you a ONE HOUR time slot for your delivery. Please note, delivery times are from 8am-8pm.

Orders received after 6pm or on a non-working day will be processed and dispatched on the NEXT WORKING DAY, ready for delivery the NEXT WORKING DAY. For example:

Orders received on a Monday BEFORE 7pm will be processed and dispatched on Monday to be delivered on Tuesday.

Orders received on a Monday AFTER 7pm will be processed and dispatched on Tuesday, ready for next day delivery on Wednesday.

Orders received on a Friday BEFORE 7pm will be processed and dispatched on Friday to be delivered on Monday (the next available working day).

Orders received on a Friday AFTER 7pm will be processed and dispatched on Monday to be delivered on Tuesday (the next available working day).

Please note of the Next Day delivery service, the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

Saturday, Sunday and Bank Holidays are NOT classed as WORKING DAYS.

UK SATURDAY SERVICE (MAINLAND UK) Order before 7pm

These orders are shipped with DPD. You will receive a SMS message on the morning of your delivery with a ONE HOUR time slot for your delivery.

Orders must be placed before 7pm on Friday to ensure they are delivered on Saturday.

These orders will be shipped on a tracked service, and should arrive in 2-5 working days.

INTERNATIONAL

All international orders will be shipped via DHL on a tracked service.

We Ship to over 180 Countries including

United States Of America

Canada

Australia

New Zealand

France

Germany

Belgium

Netherlands

USA Express 48hr service (If ordered before 00:00 USA Time)

These orders will arrive on the next possible working day. These orders will be despatched via DHL. You will receive text or email updates regarding your parcels journey.

PLEASE NOTE

All delivery timeframes are estimations

There are no collections processed over bank holiday weekends

All orders placed over a bank holiday will be processed and dispatched on the following working day

Once orders have been completed, we are unable to amend any items or cancel orders

Please ensure all delivery addresses and instructions are entered correctly. Any parcels returned due to invalid addresses will incur a charge, payable by the customer

All orders to Russia must be delivered to a registered business address. We are unable to ship to home address’s. We apologise for any inconvenience that this may cause

Delivery Options

Delivery Times

Delivery Cost

Republic of Ireland

3-5 Working Days

£4.99

International Express

3-6 Working Days

£6.99

EU Standard Delivery

2-5 Working Days

£6.99

USA & Canada Express

1-2 Working Days

£6.99

ROW Express

3-6 Working Days

£9.99

International Saver*

3-5 Working Days

£5.99

*Selected countries only

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your Misspap parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Misspap’s hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

Misspap cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.