Have at least one MCP relating to desktop support and want to gain certification rapidly to advance your career

Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)

Like to work on making yourself and your team better

Are a stickler for detail

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Desired qualifications

A-Levels in ICT/Business/Computing

Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)

Or an International Baccalaureate at level 3 in ICT

Or a BTEC Extended Diploma in IT (180 credits)

For any City and Guilds programmes, the learner must be 18 on the first day of their apprenticeship

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Salary £10,000 - £14,000 per annum, depending on experience

Benefits

20 days holiday, with Bank Holidays in addition. On completion of your first year one day's paid leave is added annually (up to 25 maximum)

Discretionary bonus system

At the end of the first year of employment, you become eligible for the company's benefits scheme which include:

Company Pension

Death in Service insurance

Health scheme

Annual interest-free travel loan

Cycle to work scheme

Certain exams are required and you will need to update qualifications regularly. We provide books, test exams, equipment, access to colleagues for advice and pay for the first sitting of any required exams. Any exam re-takes are paid for by the employee.

The current National Minimum Wage for an apprentice is £3.50 an hour due to rise to £3.70 per hour from April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. For all other apprentices the National Minimum wage appropriate to their age applies. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Important Information “QA's Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”