Follow these steps to print the Fax Test report from the control panel of your product.

Make sure your product is set up for faxing according to your particular home or office configuration. The User Guide for your product contains detailed instructions.

Make sure that you installed the cartridges and loaded clean, plain, white paper in the product.

On the control panel of the product, press the Setup button ().

Press the Right Arrow button () to select Tools, and then press OK.

Press the Right Arrow button () to select Run Fax Test, and then press OK. The product displays the test results on the control panel display and prints the Fax Test Report.

Figure : Example Fax Test Report

If any items on the test failed, review the report for information about how to fix any
issues found. If you need more help, continue to the next step for solutions.

If all items on the test passed, but the product is still not faxing correctly, check the fax settings listed in the report. A blank or incorrect fax setting can cause faxing problems. The settings listed in the report are typical and might not be ideal for every situation. See the product User Guide to determine which fax settings to use.

Review the Fax test Report and note any failed items. Then use the following links to skip directly to the solution that you need. There is no need to perform every solution. Perform only the solutions for the failed items in the Fax Test Report.

Obtain the fax number for another fax machine that you can use to make sure the HP product is sending and receiving correctly. This fax can be in the same building, on another phone line, or at another location with someone who can assist.

note:

It can also be helpful to call the person who will be receiving the fax. That person can offer information about how the receiving fax behaves when the HP product sends a fax. This information is valuable in determining the nature of the issue.

An ordinary single-line telephone.

Disconnect the product telephone cord from the back of the product, and then connect the cord to the single-line telephone.

Pick up the handset, and then listen for a dial tone.

If there is no dial tone, replace the telephone cord. Make sure to use a cord with a plug that has only two wires visible, not four.

Use the front panel of the product to dial the number of the receiving fax. Watch the product control panel display and listen to the sounds the product makes. If the product is working correctly, the following sequence of events occurs.

When the product begins to dial, a dial tone is audible, followed by the sound of the product dialing. A Dialing message displays on the control panel display.

When the receiving fax answers the call, the product and the fax exchange tones. A Connecting message displays on the control panel display. During this phase, the product and the fax compare capabilities, exchange information about how the fax is to be sent, and attempt to establish a reliable transmission speed.

After the two fax machines establish a connection, the product sends the pages of the document being faxed. A Sending page 1 message or a similar message displays on the control panel display.

If the fax transmits successfully, continue to the next step.

If there is no audible dial tone or the receiving fax does not answer the call, try sending the fax to another fax machine. If this second attempt also fails, continue to the next step.

If the receiving fax answers the call and begins beeping, but the Connecting message does not display on the control panel display, the product is not detecting the tones from the receiving fax. Continue to the next step.

Ask the owner of the receiving fax to send a test fax to the product. Watch the control panel display and listen to the sounds the product makes.

If the product receives the test fax correctly, you have resolved the issue.

If the product rings briefly and then stops, another device answered the call.

If the product does not ring or does not answer the call from the other fax, ask the sender send the test fax again. If the second attempt fails, service the product.

If the product answers the call, the message on the control panel display should change from Answering to Connecting. If this does not occur, the product is not detecting the other fax. Service the product.

If the report indicates that the Fax Line Condition test failed, follow these steps to resolve the issue.

note:

If the product is connected to a Private Branch Exchange (PBX) rather than the public telephone system, the Fax Line Condition test might fail, but the product can still send and receive faxes.

Disconnect any equipment that uses the same telephone line that the product uses (including extension telephones, answering machines, and dial-up computer modems). Other devices that share the fax line can reduce the signal strength.

If a line splitter or any other device is plugged in between the product and the wall jack, remove it. Connect the product directly to the wall jack.

Run the Fax Test Report again.

If the Fax Line Condition test still fails, contact the telephone service provider to have the fax line checked.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.