Which digital channels do online shoppers prefer? [#DigitalInsights]

A CapGemini survey of 18,000 consumers shows their preferences for apps, social media and other channels

Identifying how consumers interact with both physical and online retailers, their expectations and motivations to buy is important to any business. CapGemini’s survey delves into this and explains how ‘relevance’ is crucial to meeting shoppers’ needs and being aware that ‘digital shoppers’ (who use more than one digital channel along the purchasing funnel) have different needs and shopping behaviours.

CapGemini categorises shoppers into 6 groups; for instance the Social Digital Shoppers are confident in sharing their experiences and feel safe buying on their mobile devices. While shopping online, these consumers expect retailers to ‘remember their details’. Value Seekers, asit says on the tin, are influenced by price and obsessed with offers. You can read more about these types of shoppers in their report and Infographic below:

You can read more highlights in their slideshare. Even though its last year’s results, we feel that the points are still pertinent around the psychology of consumer shopping across mature and high growth markets.