We give each and every customer a chance to rate our service and to
give their 2 cents worth about their experience with BackyardCity.com.
About 2 weeks after the purchase, Yahoo sends each customer a survey form to fill out
if they wish. In our experience, 100% of our customers that were unhappy
with some aspect of our service did respond to the survey, where only about 10% of the
customers that had a good experience even bothered to respond.

10634Good
Price Rating: GoodShipping Options Rating: GoodDelivery Rating: Excellent
Ease Of Purchase Rating: GoodCustomer Service Rating: GoodTitle: Body:
Overall, above service, however, additional information was requested from merchant
as I was not aware that the product I bought was to be delivered separately. I hope
not to get two separate shipping costs. BYC Comment: He
was never charged twice for shipping!

Order:
Rating:
Comments:

10586Excellent
Price Rating: GoodShipping Options Rating: OKDelivery Rating: Excellent
Ease Of Purchase Rating: ExcellentCustomer Service Rating: ExcellentTitle:
Body: The website was easy to navigate. My items arrived very quickly by Fed Ex.
Overall, I was very satisfied with my experience at BackyardCity. I will be sure to
visit again. Thanks!!

10469Excellent
Price Rating: ExcellentShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: Excellent experience. Product detail on the site provided all the
information I required (dimensions, weight) before ordering. Pricing was very
competitive compared to SEVERAL merchants. Most importantly, I placed my order late
one night and the product shipped next day.

10203Excellent
Price Rating: ExcellentShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: great prices, easy to order and very fast on getting the order
processed.

9974Excellent
Price Rating: GoodShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: I was very pleased with my purchase with Backyard City.com. They
were helpful and pleasant. I liked the fact that they double checked my order.

Order:
Rating:
Comments:

9922Excellent
Price Rating: ExcellentShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: The service was great and I appreciate the time they took with me
over my confusion on what I needed.. Thanks so much from a senior in Florida Barbara
G Smith

9866Excellent
Price Rating: ExcellentShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: Placed order on Saturday and received product on Wednesday. How Good
Was That.

9728Excellent
Price Rating: OKShipping Options Rating: ExcellentDelivery Rating: Excellent
Ease Of Purchase Rating: ExcellentCustomer Service Rating: ExcellentTitle:
Body: Merchandize was delivered in a timely manner, and the product was as good
as advertised.

Order:
Rating:
Comments:

9727Excellent
Price Rating: ExcellentShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: I called their toll free number with some questions before I placed
the order. The gentleman was very helpful and courteous. I placed the order over the
web and received in quickly! Very smooth transaction and would definitely purchase
from again!

9608Good
Price Rating: ExcellentShipping Options Rating: GoodDelivery Rating: OK
Ease Of Purchase Rating: ExcellentCustomer Service Rating: Not RatedTitle:
Body: Only problem I had w/ the product is the shipping package. We ordered a
tarp and it came in a plastic package. Since it was taped up, I had to use scissors
to cut the packaging and was afraid I might cut the tarp up too. Better if it was
boxed w/ no chance of the customer damaging it while opening. Product looks good so
far.

9530Excellent
Price Rating: GoodShipping Options Rating: ExcellentDelivery Rating:
ExcellentEase Of Purchase Rating: ExcellentCustomer Service Rating: Excellent
Title: Body: The service was excellent. They were right on top of things
regarding processing the order promptly and asking pertinent questions. It remains to
tell whether the material is the quality of the items it replaced. The original cover
that came with the play set lasted 10 years. this material looks quite different so I
hope it lasts as long.

Images Disclaimer:We have made a concerted
effort to provide images that accurately represent the actual color, style, size & shape of
each product. However, due to all the possible variants, including but not limited to:
light source, monitor quality or settings, etc.; we can not guarantee that these images
represent the actual colors of the product. Returns due to color discrepancies will be
considered a return of a non-defective item as detailed in our "Legal / Return Policies" link in footer below.