Expertise on call.
Around the clock.

Got a problem? Need product fast? Online and in person, we're here with the help, information, and services you need 24 hours a day.

Candesce.com: The information you need, whenever you need it.

Get password-protected access to detailed product and account information from your computer 24 hours a day. Place and track orders, view our on-hand paperboard inventory, generate customized reports, and more at www.candesce.com.

Get the products you need right now with Candesce Express.

Need product immediately? Look to our Candesce Express, where you can order our most popular grades, calipers, and widths of Ancora and Candesce products for shipment within 24 hours. Candesce Express shows you what's available in our inventory right now and lets you place an order immediately. Candesce Express orders are typically delivered to your door within two to three days. Prefer to deal with a Customer Service Specialist? Your account team can take your Candesce Express order too; either way, Candesce Express orders will be shipped quickly. To learn more about Candesce Express, email us at pandp@clearwaterpaper.com, call 866.768.5282, or visit www.candesce.com.

24 x 7 Tech Direct: 877.805.8120.

Your business isn't 9 to 5, and neither is our technical support. Tech Direct is our around-the-clock technical support hotline staffed by highly trained paperboard and converting specialists with the expertise and authority to solve your problems right now. Real answers are just a phone call away: 877.805.8120.

Customer Service Specialists: Your voice at the mill.

Each of our customers works with a designated customer service specialist, or CSS, who works out of our mill. Your CSS looks after your order and your interests, from order entry through delivery and use. Your CSS can assist with ordering, order tracking, and problem resolution, and will even walk you through all the information available to you 24/7 at candesce.com. Working closely with our production schedulers, your CSS can reserve machine time for you for any non-Candesce Express orders. To learn more about what a mill-based CSS can do for you, email us at pandp@clearwaterpaper.com or call 866.768.5282.

Improve quality and cut costs with our Converting Solutions Team.

For in-depth, on-site consultation, talk to our Converting Solutions Team. With more than 140 years of combined experience in paperboard converting and printing, they'll bring a fresh perspective and innovative solutions that give your business a boost. Read more about our Converting Solutions Team.