Ford Fusion Owner Reviews

Top Positive Review

"The Ford Fusion Energi is the best car we have ever owned"

William»IA»2016 Ford FusionPurchased Mar 2016|Verified

The Ford Fusion Energi is the best car we have ever owned. The plug-in hybrid is the balanced powertrain we need for the future. It allows driving short distances using only electric mode and has the flexibility of a gasoline engine/traditional hybridpowertrain for longer distances without ever experiencing range anxiety. Fuel economy is excellent in all modes. The Fusion is a great all-around car that is comfortable, just the right size, stylish, and fun to drive. It is loaded with safety features and is a card you can be proud to own. Great job on your hybrid/electric vehicles. Keep them coming and keep working on increasing range of the electric engines. Also we'd love to see an Escape plug-in hybrid!

Top Critical Review

"The vehicle is "tinny" or cheap feeling when you open and close the doors, trunk lid, and hood"

Joe»PA»2017 Ford FusionPurchased Aug 2016|Verified

The engine noise is unacceptable. A new, high-techengine should not sound as awful as my 2017 Fusion engine sounds at idle. The suspension roll and sway at higher speeds is too loose. The low-beam headlights do not light up enough roadway. The angle is too low. The vehicle is "tinny" or cheap feeling when you open and close the doors, trunk lid, and hood.

"So please if I may ask, is Ford meeting its key result targets with such behavior"

Ron»IN»2017 Ford Fusion|Purchased Jul 2016|Verified

Overall my recommendation is Ford Motor Company cannot be trusted and purchase of a Ford should not be considered. The Fusion Titanium appears to be a well-designed car but may be subject to manufacturing QC control issues. The interior design is exceptional with fine details and lighting enhancements. The ride is comfortable, and there is good accelerationperformance for a hybrid. The sound system is well above average, however the bass/low frequency is over amplified. Some corners are cut on the interior with very cheap floor mats and fabric panels on the console side of leather seating. There fabric substitution is an okay idea to conserve leather, but it should not be so high on the seat that it is within touch reach when resting your hand on the seat. The Fusion technology is good with functions that are relatively intuitive to find. The "Adaptive cruise control" is a very useful feature, but where is the automatedbraking to avoid front end collisions found on competing brands of same year? The exteriorfeatures excellent accent lighting with the LED eyebrows and downlighting placed in the side mirrors. However, the headlight road illumination is poor compared to previous cars I have owned. Exterior paint finish is a critically flawed with a gross mismatch in paint color between various body parts. The rear bumper, sill panels and entire front of the car is not even close to matching the the hood, fenders, doors or roof of the car.
Moreover, Ford published a service bulletin to dealer service centers detailing the mismatch as a "paint defect" (their own words). The service bulletin describes the defect and documents conditions in which the defect is/is not warrantable. My Fusion easily meets the conditions for warrantable repair described, however Ford has declined repairing the defect, claiming the defect is not inconsistent to some of their other cars of the same paint color. It is important to note the wet primer paint process used in finishing cars these days is honorable in that it reduces greenhouse gas emissions in addition to cutting manufacturer costs. As a result of this process, a slight paint mismatch between the urethane bumpers and metal body parts on many brands of cars can be detecting when inspecting or looking closely at the finish. This is not the case with the car I received, where the mismatch is obvious even when glancing from great distances. My local auto body repair shop told me if they finished a car with the same paint mismatch, the insurance company would not accept it and would require it to be refinished again. Because Ford has declined honoring the paint defect warranty as described and documented in their own bulletin, they have breached all trust with me as a consumer and therefore my recommendation is avoid Ford for consideration in auto purchases. What else in warranty might they decline to honor? It's understandable mistakes can happen in manufacturing. What is not understandable is not honoring the warranty or addressing manufacturing mistakes when they do occur? Please explain! The bottom line is a premium paint finish was paid for, which might indicate to Ford paint finish is an important feature to consumers who select these options!!! So please if I may ask, is Ford meeting its key result targets with such behavior? Do you find my review consistent with what Ford would like to see or expect? Are the end users/customers considered a key result area by Ford?

Updated on Oct 24, 2016

Overall a very nicely designed car. The interior styling is exquisite, and the ride comfort is truly an accomplishment—the single best feature of the Fusion. Some shortcuts in materials and craftsmanship should be addressed in future models, namely the use of leather side panels on leather seating rather than fabric, and poor quality floor mats. The absence of front end auto braking is nothing less than disappointing, surprising given the competition and other technology features included in the car. The mismatch of exterior paintcolor/finish on exterior body panels is a critical error and quality control issue that will prevent me from purchasing from Ford again, regardless of how nice the rest of the car is.

Originally Reviewed on Sep 5, 2016

A few things: Please do not stereotype hybrid owners or assume we do not appreciate sporty and luxury features! Recommend wrapping the entire seat in leather rather than using cloth on the interior portion of seat next to center console or at least use leather as far as someone would reach with their fingers. Allow the consumer to specify wheel type!

Squeaks and buzzes in the interior from the first week I had the car. Previous car was 2013 BMW 328. It reached 40K before there was any interior noise. I am pleasantly surprised by the power and acceleration. I'm happy with the overall comfort and performance. Plus I got a great deal on a two-year lease that makes any shortcomings (gas mileage) easier to take.

Originally Reviewed on Jan 26, 2016

Ford's Touch/SYNC interface is possibly the worst and most frustrating Infotainment system available. The touch pad at my storage unit is more responsive. How this EVER made it into production is beyond explanation. Compared to other cars I have owned, rented, and driven, Ford's Touch is the Yugo of entertainment interfaces.

"I have always enjoyed Ford products"

Steven»MA»2016 Ford Fusion|Purchased Nov 2015|Verified

I currently own a 2016 Ford Fusion AWD Titanium. The technology is unbelievable. Fit and finish are superior. However, as my driving habits change, I feel I do not need the all wheel drive feature and will most likely go back to a Fusion Hybrid on my next purchase. I owned a 2011 Hybrid Fusion which I liked just as well. I have always enjoyed Ford products. As with any company they have had their ups and downs, but the cars they are producing today will match or exceed most car companies and I really feel confident in my purchase.

Updated on Apr 8, 2016

The process to purchase the vehicle was very easy and the offers by Ford were tremendous. It is a well put together unit and the quality & performance are outstanding. Very happy with my purchase. I had a previous Fusion Hybrid but it only had front wheel drive. I went with the all wheel drive this time. Although this vehicle is better in the snow, I liked the gas mileage better on the Hybrid for it doesn't snow that much so there is a big trade off on this aspect.

Originally Reviewed on Mar 22, 2016

I intended to keep my 2011 Fusion Hybrid which was paid off. However, I found a good deal money wise and this car had quite a few features I wanted (not needed). I folded and bought it.

"), while the right display has very little, limited to the phone and radio"

Eric»MI»2017 Ford Fusion|Purchased Aug 2016|Verified

The vehicle has experienced the same electrical problem three times in five months, and the latest they think they finally know what the problem is, but the part has been on back order, the car has been undriveable for over two weeks, and there is no end is sight to when the part will be in, and if this will truly solve the problem. I am also concerned that the electrical problem will impact other items down the road, and I have not gotten a response from Ford as to what they will do to extend the warranty on the electrical system or replace it.

Originally Reviewed on Dec 4, 2016

It would be best if it was clearer on the performance with respect to which octane rating was used for the numbers. The HP/torque is based on 93 octane, where the fuel economy is based on 89 octane. It would also be helpful to have more information on the digital displays in the dash. Saying that they are customizable is a bit of an overstatement. They are very limited in their customization, the left display is cluttered with all of the car info (tachometer, fuel gauge, temp gauge, cruise control, lane departure, etc.), while the right display has very little, limited to the phone and radio. It would be nice to move some items from the left to the right, it would also be helpful to display the battery voltage given how much more devices there are in the new vehicle.

"Passengers are always asking what's that rumbling noise"

Jose»NY»2016 Ford Fusion|Purchased Oct 2015|Verified

The Ford Fusion Hybrid is a nice vehicle. However, the front seats are not comfortable, too short for good thigh support, and it's hard to find a comfortable seating position. The vehicle is a bit low, and the front and rear scrape when parking or entering and exiting a curb cut, such as in a driveway, etc. I find that the car dives excessively and going over bumps in the road cause the front air dam to scrape on the road surface. I like the idea of the on-off engine, but I really, really hate the rumble of the engine when it kicks in. It's a very quiet car until the engine rumbles as it fires up—not too cool. Passengers are always asking what's that rumbling noise?

Originally Reviewed on Feb 16, 2016

Although the Ford Fusion Hybrid is a good vehicle, there are some issues: One, the seats are too short and don't provide enough support under the thighs. Second, the rumble of the on-off of the engine is annoying. Now if I could get the seats from the Chevrolet Impala LTZ on the Fusion, WOW that would be great.

"Like the ECO boost engine"

GINA»TN»2016 Ford Fusion|Purchased Oct 2015|Verified

Not extremely happy with a sedan—hard to enter and exit. HATE the key, would prefer keyless. Backup camera seems to be foggy. Like the ECO boost engine. Hate all the gadgets on the steering wheel (not just this vehicle, but all new ones have this—bad design). Don't know why all newer cars have headlight change on steering wheel—old design with change on floor was best ever, must have been an idiot who re-designed this—have to take hands off wheel (can be very dangerous) to operate items on steering wheel—bad, bad, bad). Sometimes, change IS NOT GOOD.

"The Ford Fusion Energi is the best car we have ever owned"

William»IA»2016 Ford Fusion|Purchased Mar 2016|Verified

The Ford Fusion Energi is the best car we have ever owned. The plug-in hybrid is the balanced powertrain we need for the future. It allows driving short distances using only electric mode and has the flexibility of a gasoline engine/traditional hybridpowertrain for longer distances without ever experiencing range anxiety. Fuel economy is excellent in all modes. The Fusion is a great all-around car that is comfortable, just the right size, stylish, and fun to drive. It is loaded with safety features and is a card you can be proud to own. Great job on your hybrid/electric vehicles. Keep them coming and keep working on increasing range of the electric engines. Also we'd love to see an Escape plug-in hybrid!

"Your life is worth much more than the few hundred they cost"

Charles»FL»2016 Ford Fusion|Purchased Dec 2015|Verified

Test drive the Ford Fusion. Go with all the safety options. Your life is worth much more than the few hundred they cost. If I had to buy another car today I would be in another Fusion. My wife would want a different color than red because we alternate choosing colors of our cars. I always choose red.

Updated on Apr 18, 2016

My favorite feature of my Ford Fusion is the warning system when changing lanes, backing up, or just driving on a super highway. I love the car and have not been at all disappointed with this purchase.

"It's sporty looking, fun, and comfortable to drive, and it gets great gas mileage"

Bill»SC»2016 Ford Fusion|Purchased Mar 2016|Verified

We really love our new Fusion. It's sporty looking, fun, and comfortable to drive, and it gets great gas mileage. Be sure to get a red one! with the cruise control in our new Fusion. We have a 2010 Escape, and the cruise in that is a whole lot easier to use. I also think the placement the windshield wiper control is not the best in the 2016 Fusion. I keep accidentally connecting with it and turning on the wipers when I try to change the radio or do other things on the center console. It seems too close to the steering wheel.

Updated on Jul 15, 2016

We are really enjoying our new car and feel we made the right decision.

"The new model has replaced this intuitive functionality with a button"

Jerome»CT»2017 Ford Fusion|Purchased Aug 2016|Verified

Looking at my comments so far you can see that I really like my 2017 Fusion. A couple of little annoyances, though. First, that wonderful infotainment screen is needlessly on all of the time. I wonder if each pointless session brings me closer to some failure of this accessory. Sure, I can turn it off only five touches and a sideways swipe! My 2010 Dodge Caravan does it better touch Menu then touch Screen Off. And the default is Screen Off with just a clock showing unless the radio is on. Read intuitive versus complicated.
Another small beef turning on the overhead lights on my old 2011 Fusion required that I depress the actual light. The new model has replaced this intuitive functionality with a button. I'm assuming the designer thought five buttons across the top was cooler than three, but, since you can't even see those buttons in the dark when the engine is off, give me the easy to find and use push-button light.

"Overall I am very satisfied with the vehicle"

Mark»ME»2016 Ford Fusion|Purchased Feb 2016|Verified

1. Seat support is outstanding.
2. Driver foot positioning is awkward for the left foot.
3. Push button start was not available except on higher level packages.
4. MPG results are outstanding.
5. SYNC voice is choppy and needs refinement. Should copy Amazon Echo.
6. Overall I am very satisfied with the vehicle. It doesn't feel as solid as I would like but it is an outstanding commuter car.

"Love the pluggable/hybrid technology"

Stan»UT»2016 Ford Fusion|Purchased Oct 2015|Verified

The fuel door release button is in the wrong place. It is being hit accidentally all the time. The EV/GAS/Save button has the same problem.
Need a drive and charge mode so that on long trips the battery can be charging back to full over time.
Need a way to zoom in/out on the NAV system from the steering wheel.
Needs a bigger battery ie 2X-3X for about 50 miles on EV would be perfect + the hybrid.
Love the pluggable/hybridtechnology.

"Making the blind spot alert in the sideview mirrors was an extreme case of wanting more money over customer safety"

Bruce»NY»2017 Ford Fusion|Purchased Nov 2016|Verified

This is our third Fusion. In all three models, the voice recognition software has not been stellar. When giving commands to the phones, it would pick names from my contacts not even remotely close to what I asked for. SO work on that is required. Making the blind spot alert in the sideview mirrors was an extreme case of wanting more money over customer safety. We were very disappointed in Ford for that with our new Fusion. Seems to me that any manufacturer would want to make items that deal with safety standard just to have the base customer come back. I will say that for my next vehicle, I will be looking at that.

"I love many things about the Fords I have owned, but no one gets the mileage out of EcoBoost engines that the window sticker sa..."

N»MI»2017 Ford Fusion|Purchased Jul 2016|Verified

My 2017 Ford Fusion SE 2.0L AWD is a great vehicle except for two things: The fuel economy is completely unacceptable (~17 MPG combined). Granted, I am city focused, but it is still a heavy car that overworks the small turbo engine. The second issue is squeak and rattles. This hopefully was because mine was an early unit off the line. Otherwise, it is an incredible value for money and feels like a much more expensive car. I love many things about the Fords I have owned, but no one gets the mileage out of EcoBoost engines that the window sticker says they will. Something needs to be done about this. I am rated for 22/28, and I get 17.

"This car has lots of features that I have never seen before, and we were not shown most of them so we are muddling through as w..."

Ray»IL»2016 Ford Fusion|Purchased Jun 2016|Verified

This car has lots of features that I have never seen before, and we were not shown most of them so we are muddling through as we proceed (like the windows down and moonroof open feature). We had no idea—we thought something was wrong with the car.

Originally Reviewed on Jul 8, 2016

We the love the car. Two things we would change: the tilt wheel lever is way too far down the column and the key start in the column is way less convenient than the Grand Caravan or the Corvette, which are in the instrument panel. With the Fusion, you have to bend over to look for the key hole.

"It'd also be very nice to include the keyless trunk release/open feature in the SE model"

Myrna»MA»2017 Ford Fusion|Purchased Jan 2017|Verified

Please include auto-locking feature once you've exited the car. You shouldn't need to reach for your key fob in the middle of an arctic, windy day to lock your car. It'd also be very nice to include the keylesstrunk release/open feature in the SE model. Again, it's incredibly inconvenient when you're loading groceries to have to reach for your key fob. UGH!

"The vehicle is "tinny" or cheap feeling when you open and close the doors, trunk lid, and hood"

Joe»PA»2017 Ford Fusion|Purchased Aug 2016|Verified

The engine noise is unacceptable. A new, high-techengine should not sound as awful as my 2017 Fusion engine sounds at idle. The suspension roll and sway at higher speeds is too loose. The low-beam headlights do not light up enough roadway. The angle is too low. The vehicle is "tinny" or cheap feeling when you open and close the doors, trunk lid, and hood.

"The trunk/rear deck lid seems a little "flimsy" on closure"

P»NY»2016 Ford Fusion|Purchased May 2016|Verified

Great vehicle. Four aspects requiring further review and discussion:
1. Fit & Finish - the metal and plastic body parts need to fit/connect better - our vehicle is white and the two colors are not exactly the same.
2. The HVAC vents need better closure - similar to the Escape.
3. Small lip is needed above the touchscreen - again similar to Escape - prevent touching screen when adjusting heating/cooling vents above the screen.
4. The trunk/rear deck lid seems a little "flimsy" on closure.

I was told I would be able to use a Ford Fusion app that would let me remote start my car get theft alarms & so forth, but apparently all I can do is get service reminders & see how much fuel I have left. Very unhappy with this.

"It's not thrilling to drive, but it's smooth quiet and reliable"

Sean»VA»2016 Ford Fusion|Purchased Jun 2016|Verified

It gets wonderful gas mileage and is very smooth and quiet, but it's a little boring to drive. I really like the Fusion Hybrid even though I have been a car enthusiast my whole life. It's not thrilling to drive, but it's smooth quiet and reliable.

Originally Reviewed on Oct 15, 2016

My Fusion is a smooth reliable and economical car, and I'm very pleased with my purchase.

"Find a way to deflect water from mirrors and to keep the rear of the car cleaner after rains and dirty roads traveled"

Herman»MI»2017 Ford Fusion|Purchased Oct 2016|Verified

Please fix seat belt accessibility. Climate controls should be easier to control. Make the seats more comfortable. Find a way to deflect water from mirrors and to keep the rear of the car cleaner after rains and dirty roads traveled. Can't not touch trunk or rear bumper after use in wet conditions.

"Note that I purchased a new F-150 last year and ordered the 36 gallon tank-am very satisfied with that decision"

David»OH»2017 Ford Fusion|Purchased Jan 2017|Verified

My only problem is that there should be a a larger fuel tank for the Fusion Sport version - say about 25 gallons to give a range of 500+ miles at freeway speeds. Note that I purchased a new F-150 last year and ordered the 36 gallon tank-am very satisfied with that decision.

"It has a "big car" ride in a compact size and will be ideal for long trips"

Larry»CA»2016 Ford Fusion|Purchased Mar 2016|Verified

So far, the car more than meets my expectations, I am delighted by the distance it travels on one tank of gas and, while bought as a commuter car, I now look forward to a long road trip or two! It has a "big car" ride in a compact size and will be ideal for long trips.

"Several annoying features"

Robert»IN»2016 Ford Fusion|Purchased Feb 2016|Verified

The Fusion need rear deck speakers. The rear door speakers stink. I can hear the gas sloshing in the tank when full. I don't like the lack of an interior latch release for the gas cap. I miss the 1/8" audio jack, since my phone/MP3 doesn't link with your audio system. Several annoying features.

"Please add a front assist camera"

Charles»MI»2016 Ford Fusion|Purchased Mar 2016|Verified

I want a front camera. I cannot tell where the front is. It would make parking much easier. So many times I think I have the vehicle nose in as far as it seems only to get out of the car and find I have missed the front of the parking space at times up to two feet. Please add a front assist camera.

"My Ford Fusion Hybrid Platinum is my only choice with the technology that I wanted"

Melvin»OR»2017 Ford Fusion|Purchased Jun 2016|Verified

My Ford Fusion Hybrid Platinum is my only choice with the technology that I wanted. After a 2000 mile trip I was impressed with the overall hybrid model with gas mileage and the impression of how everyone loved the looks, styling and options on the vehicle.

"All in all a month in and I'm extremely happy with my purchase"

Paula»IN»2016 Ford Fusion|Purchased Mar 2016|Verified

Beautiful car that does exactly as I expected with a great look to match. Excellent gas mileage, Quiet engine, great sound system, and fantastic sleek exterior. I was shocked by a friend's Ford with their 2012 fusion sport and this one gives me the same feeling of a high quality design with well thought out planning. The parts and quality of the materials also seem higher than expected of Ford. All in all a month in and I'm extremely happy with my purchase.

"I am very happy with my Fusion but am unhappy with no spare tire and very small trunk"

NY»NY»2016 Ford Fusion|Purchased May 2016|Verified

I am very happy with my Fusion but am unhappy with no spare tire and very small trunk. Also almost had major accident when driving 60 miles an hour and tire just blew by itself. Had to spend $198 for a new Michelin tire. I notified Michelin and it did not even phase them at all. Car has only 5000 miles on it.

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