It’s been more than a year since PCMag.com first tested the magicJack, a clever VoIP device that lets you make very cheap phone calls using your PC. We’ve now retested magicJack in the Labs, and it works–most of the time. If something goes wrong, however, you are pretty much on your own. Just type “magic jack complaints” into Google and you’ll see what I mean. I’ve offered upmy take on the magicJack, but I want to know what Gearlog’s readers think.

How many of you have tried magicJack? And how much technical support can you reasonably expect when you buy a $40 USB dongle and hand over just $20 a year for unlimited phone service?