Paper's length is determined when document is double-spaced, in 12 point Times-New Roman

Attach your paper before the beginning of your appointment.

Your paper will be emailed back to you within 48 business hours (two business days, not including weekends, holidays, or when the university is closed).

You do not have to be at your computer for an OWL appointment.

OWL appointments are unavailable from 6:00 PM to 9:00 PM.

Online Writing Lab Live (OWLive) AppointmentsReceive live, online help using a webcam and microphone. OWLive appointments work best when using Google Chrome or Mozilla Firefox.

Make your appointment in WCOnline with a tutor designated to do OWLive appointments.

Select "Schedule OWLive Appointment" in the appointment form.

Attach your paper before the beginning of your appointment.

Before the beginning of your appointment, make sure your computer has Java and Flash updated.

*We do not do technical support.*

At the time of your appointment, log into WCOnline and click on your appointment.

Click "Start Or Join Online Consultation" to bring up the chatroom window to begin your appointment.

Appointment Information

Length of AppointmentsAppointments are either thirty minutes or an hour in length and you can have up to an hour each day. All appointments will wrap up a few minutes early, so that you can gather your belongings and tutors can prepare for the next appointment.

Writing Consultant SubstitutionsOccasionally, due to schedule changes or emergencies, a writing consultant will be unavailable. We will try out best to arrange a substitute or reschedule the appointment.

Proof of AttendanceIf your instructor offers extra credit or requires Write Site attendance as part of class, we are happy to provide you with proof of attendance. Just ask your writing consultant at the end of your appointment.

No-Call/No-Show PolicySometimes, life is crazy. If you are running late or need to cancel, please call or go online to cancel your appointment. (Please don't cancel via email. The owl@twu.edu email is used to send documents, so the inbox is rarely checked.) Being ten minutes late to a 30-minute appointment or fifteen minutes late to a 60-minute appointment counts as a missed appointment. Not attaching a document to an OWL session also counts as a missed appointment. After four missed appointments, WCOnline will automatically disable your account and you will be unable to make appointments for the rest of the semester.