Turn off your cellular data. Then try accessing any websites or other services on your mobile device while connected to your Wi-Fi network. If you are unable to access other websites, your mobile device may be disconnected from your Wi-Fi network or the network itself may be down.

Check your router and make sure all of the lights on the front of the device are green and its connections are solid.

If your internet checks out, you may have a problem with your internet speed. Fortunately there is a way to measure your internet speed. Follow these instructions to run a speed test on your Wi-Fi network: