You can report problems in your neighborhood by calling 847-398-5511. Please provide information to the call taker about the location and nature of the problem, when it occurs, and whether you would like to have an officer call you back.

There is a $5 fee for copies of reports - certain types of reports may require an additional Freedom of Information Act request. Records can be mailed or picked up in person, by mail requests must include a copy of identification, and a self-addressed stamped envelope.

The Police Department is open and taking calls for service 24/7, the public entrance is closed to general public traffic between 8 p.m. and 8 a.m. A phone is located at the front entrance that connects walk in traffic with a police dispatcher. A police officer will meet the caller at the station.

After hours outside agency requests for assistance - outside law enforcement agencies that require the assistance of the Prospect Heights Police Department are directed to call 847-590-3483 between the hours of 8 p.m. and 8 a.m. CST.

If you received a traffic ticket and you feel that it was issued in error, then we encourage youto set up a hearing before a judge. To do this, you should refer to the bottom of the citation and the accompanying envelope. The instructions on how you can obtain a court hearing are clearly outlined.

If you’ve received an ordinance violation citation and wish to contest, you may come to the Police Center and fill out a request for citation review, if not satisfied with the outcome of the review a court date may be requested.

The Prospect Heights Police Department asks that all requests for police service be called in to 9-1-1. This includes such calls as vehicle lock out assists and abandoned property as well as emergencies.

The Prospect Heights Police Department is committed to maintaining a professional force and department. Both officers and civilians work for the department. If anyone has a complaint regarding an officer's actions or a civilian employee’s actions, he/she is encouraged to speak with a department representative about the incident. Complaint forms are available at the Police Station or online on the Police Department's webpage. Everyone should know they have every right to make a complaint and that no retaliation will come as a result of that complaint. The department will diligently investigate the complaint and implement corrective measures if warranted.

The Prospect Heights Police Department is on duty 24/7. The Police Center’s public entrance is open for records and administrative requests from 8 a.m. to 8 p.m. After 8 p.m. a person may speak with an officer or request assistance by picking up the phone located in the foyer of the Police Center and speaking directly with a dispatcher.

To report incidents involving domestic animals call 9-1-1. The Prospect Heights Police Department does not remove wild animals unless there is a threat to public safety. Callers will be referred to a for profit wildlife removal specialist.

Every SSA is unique and the individual cost per property is contingent upon how many properties are in the SSA, the value of the property, and other infrastructure costs. The cost of the SSA is amortized over a period of time decided upon through the SSA, usually twenty years.

Property owners interested in City supplied water need to pursue the creation of a Special Service Area. The number of interested properties, how the properties are arranged, and the properties' location to the City's existing water infrastructure are all factors determining the creation of a Special Service Area.

After the legal requirements of a SSA are completed, the SSA is presented to the City Council for approval or denial. If approved, the City Council adopts a City ordinance proposing the establishment of the SSA.

Average cost of a water hook-up from the street to each home is estimated to be between $1,000 and $5,000 depending on the actual distance of the pipe. The material specified, and the number of obstacles and amount of landscape restoration needed to complete the job.

These costs depend upon a number of factors. The type of infrastructure used, the amount of infrastructure needed to supply an area and the location of the area in regards to an existing water supply and the infrastructure needed to connect the supply.

For strictly informational purposes only, if the entire City were to acquire Lake Michigan water, the total infrastructure piping system for Prospect Heights would require 271,756 feet of piping (75,075 feet of 12”; 8,824 feet of 10”; and 187,857 feet of 8”). A total of 164 fire hydrants would be required. Approximately 2,500 buffalo boxes would be required - one in front of each home or business. A 1,000,000 gallon water storage tower would be required, giving the Prospect Heights Water System 1-1/2 days of supply. Two tanks at Rob Roy would be retained; each holding 250.000 gallons.

The 2013 Baxter and Woodman estimate for City-wide municipal water would cost approximately $80,879,000.

The City and Water Committee do not endorse any water products. However, with a recent increase in residents requests, the Water Committee is looking into hosting an event where well water product vendors will be invited to inform residents of the products they offer. Keep an eye out for forthcoming information right here on the Water Committee's webpage.

Property owners interested in City supplied water need to pursue the creation of a Special Service Area. The number of interested properties, how the properties are arranged, and the properties' location to the City's existing water infrastructure are all factors determining the creation of a Special Service Area.

A defined and contiguous geographic area. The special services provided to an SSA are typically financed by an ad valorem property tax or some sort of special and distinct tax that is rationally related to the benefit within the SSA.

After the legal requirements of a SSA are completed, the SSA is presented to the City Council for approval or denial. If approved, the City Council adopts a City ordinance proposing the establishment of the SSA.

Every SSA is unique and the individual cost per property is contingent upon how many properties are in the SSA, the value of the property, and other infrastructure costs. The cost of the SSA is amortized over a period of time decided upon through the SSA, usually twenty years.