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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Forwarding a Squarespace Domain

Last updated June 05, 2020 00:00

Sections

You can use your Squarespace Domain’s Advanced DNS Settings panel to forward the domain to a different site or page. When visitors enter the domain, they’ll see the other site, and the other site’s URL will display in the browser address bar. This can be helpful if you want to use the domain for a different site, but it’s not eligible for transfer.

You can also use these settings to forward a subdomain. This is useful if you have another element of your brand on a second site, like a store or blog, that you’d like to direct to another site.

This guide explains the different steps for forwarding a domain or subdomain, depending on where the URL will go.

Before you begin

Forwarding your domain is an advanced step that you might not need. In most cases, there are simpler ways to use a domain with another site.

Open Advanced DNS settings for the domain you’d like to forward. In this example, we’re using the domain “createbeautifulwebsite.org.”

In the Website Defaults section, delete your default records. Your domain can’t forward to another site when these defaults are in place. You can always add them again if you need them later.

Note: If you have a custom CNAME record with host www instead of default records, delete that instead. It's not possible to forward a Squarespace Domain with a www record in place.

From the Add Presets drop-down menu, select Forward Domain.

In the URL field, add the full URL of the domain or specific page to forward to, and then click Add.

Note: The screenshot below uses www.squarespace.com as an example, but you should use the domain you’re forwarding to.

In a new private or incognito window, enter your domain’s URL. If your records are correct, you’ll be directed to the new site and that site’s URL will appear in the browser address bar.

Forward a subdomain

The process for forwarding a subdomain also uses a preset in the Advanced DNS Settings panel. Forwarding a subdomain can be helpful if you want to extend part of your brand, like a store or blog, onto a second site.

In the Subdomain field, enter the name of the subdomain to forward, such as blog.

In the URL field, enter the full URL of the domain or specific page you’d like to forward to.

Click Add to complete the process.

In a new private or incognito window, enter your subdomain URL. If your records are correct, you’ll be directed to the new page or site and that site’s URL will appear in the browser address bar.

Forward to a different Squarespace site

Instead of forwarding the domain, move it to the other site. You don’t need to use a forwarding preset, meaning you’ll go through less steps. Moving your domain also moves your domain subscription to the second site, letting you manage all relevant site subscriptions in one place.

Forward to a different page on the same site

To forward a domain to a different page of the same site, use the same process for forwarding to a non-Squarespace site, but enter the full page URL, including the specific page slug. You can forward either a root domain or a subdomain to a specific page.

For example, if we want to forward the domain “createbeautifulwebsite.org” to our site’s Blog Page, we’ll use the Forward Domain preset and the primary domain URL with the Blog Page slug.

I’m seeing a “DNS Conflict Alert” message

You’ll see this message if the subdomain you're trying to forward is connected to your site as a third-party domain. This creates a conflict in your Advanced DNS settings. If you’re forwarding a subdomain, you don’t need to connect it. You only need to create it in your root domain’s Advanced Settings panel.

Review your domain settings to see if this is causing the problem. If it is, you’ll see a subdomain linked in the Third-Party Domains section of the Domains panel, which looks like this:

You'll also see subdomain records like these in the original domain's Advanced Settings:

My domain isn't forwarding

Due to the way that browsers cache information, your domain forwarding may only work in a private or incognito window at first. If your records are correct, your regular browser will eventually forward the domain, but you can speed up the process by clearing your browser's cache.