Abstract

In this age of technological advancements, the electricity distribution operators continuously seek new and innovative ways to create differentiation and increase profits. The customers do not have to wait infinitely to get the service for which they pay, and are ready to switch to service providers who deliver faster. So in order to retain the customer and deliver to the customer efficiently, the best way is to provide highly personalized services. One of the most powerful ways to personalize the energy services is to automate the flow between the different energy components. The electric components are varied and are present in the real world, so in order to automate the working of these components and bring them closer to reality an object oriented approach is required, which captures the properties of these real world entities.
These electric components though independent, work together and its services are utilized by a number of organizational units. Apart from the active electric components, there are a number of administrative components which together form the electric distribution company’s working day in and day out. Since these different systems work independently, there is a delay in the service provided to for the customers. By automating the business processes of the different systems and sharing the services of each other through a common integration framework, the delay in the service to the customers is reduced, the efficiency in the service provided is improved and profit to the electric distribution company is maximized.
Thus the present day situation demands the sharing of services between different systems in the electric distribution company, irrespective of the knowledge of who shares what. The communication between these pointless entities enables the flow of information between systems which leads to the faster delivery of services reducing the customer delays and maximizing the service provider profit. Thus an integration framework is the need of the day which will integrate different systems of the electric distribution company from the outage management system, to the workflow management system, to the customer information system, to the feeder management system, to the integrated voice response system (IVRS) etc.