Senior Technical Manager, DevOps

Location
US-Home Office/ Remote

# Positions

1

Category

Information Technology - All Openings

Travel Requirements

0-20%

Overview

Under general direction, the DevOps Senior Technical Manager, is primarily responsible for directing the adoption and implementation of DevOps software engineering practices, the overall operations and administration of application development, technical delivery and operations for the assigned systems areas of the NASCO Processing System (NPS).

This role will deliver highly complex technical solutions to create and enhance NASCO’s products and capabilities and manage across multiple Responsibility Centers (RCs) in order to stay within financial forecasts and adhere to SLA metrics. Responsible for managing a team of technical resources, including management of other line Managers and/or team leader roles, both of which could be non-NASCO team & vendors. Oversees the defining, analyzing, designing, developing, testing, and implementing of applications and computer solutions that meet NASCO and Plan business needs. Will also be responsible for operational performance reporting, change management, capacity and utilization management, risk management, and system area operations monitoring and reporting. This position executes on-going vendor strategies and builds relationships. This Senior Technical Manager, communicates with Directors and VP level resources regarding status of assigned projects, work activities, and overall system performance.

Manages a team of resources, including Managers, Team Leaders, Tech Leads, SME/SAO’s.

Performs oversight for technical deliverables produced by team members, to be in compliance with established quality standards and meet audit requirements.

Creates, with guidance, and oversees the annual department financial forecasts, including billable hours, percentage targets, and overall contribution to the NDT bottom line.

Forecasts annual product and/or service enhancement initiatives in order to maintain the appropriate headcount of contractors and associates to support system development work.

Monitors, manages to, and verifies Service Level Agreement (SLA) and Key Performance Indicator (KPI) compliance for CSRs, projects, and initiatives in order to meet contractual agreements.

Manages assigned NASCO Products and/or Applications from a technical perspective and interacts with NASCO Product teams and owners on ongoing and maintenance activities.

Manages the resource demand and supply aspects of their NASCO Products with the NASCO Product teams and owners, as well as their system area or application teams.

Oversees the comprehensive delivery of Product solutions by application development personnel so that all code is executed within standards, per delivery guidelines and without defects when deployed to production.

Qualifications

Required Knowledge, Skills, Abilities and Experience:

Minimum of 10 years of Systems Development experience in roles such as system engineer, system programmer, project manager, or other related hands-on systems development roles, specifically focused on complex IT engagements and cross-functional programs