Thought for the day...

Customer service training

We have some truly outstanding customer service trainers, all of them combining many years of practical experience with a passion and a talent for sharing their knowledge and expertise. These programmes are all delivered in a lively, relaxed, informal manner – but at the same time are completely focused on generating total customer satisfaction. Our customer service training is usually delivered as half-day or full-day courses but other formats are available if required. All our customer service training courses can be tailored to meet your particular needs but if you can’t see what you are looking for then we would be more than happy to develop a customer service programme specially for you.

And did you know we’ve got an updated website? You’ll find all our customer service training courses there. And you can meet the trainers there too.

Customer service training courses and workshops

The ABC of great customer service Giving great customer service is all about Attitude, Behaviours and Customers. And those are the three areas we cover in this unique workshop. (Although not in that order – naturally, we put the customers first!).

The ABC of great customer service… on the phone Another one in our suite of highly practical half-day modules, this session can be run on its own or ‘mixed and matched’ with any of the other ABCprogrammes.

The ABC of great customer service… using social media A topical addition to our suite of highly practical half-day modules, this session can be run on its own or ‘mixed and matched’ with any of the other ABC programmes.

Dramatic customer service! A highly practical, creative, and entertaining role-play based session facilitated by one of our lead customer service trainers jointly with one of our team of business actors.