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FTP does not FTP

2011-05-15, 08:54 PM

Since migrating my accounts from classic to cloud on the 8th of May my websites do not allow anyone to download a file without entering a Username and Password.

How do I turn that off? Is it possible? I have not seen any settings in the control panel to influence this one way or the other. And when I enter a username and password I get an error message or nothing happens.

I want anyone who clicks on an ftp link to start the download process without having to enter anything, like they do at all other websites across the Internet.

I can upload to my sites, but no one can download. Any ideas? Support is either unable or unwilling to help. Help please.

This is not the first time this has happened though. In August I had the same problem on my classic account. After 10 years the FTP stopped downloading, and only after support gave me the run around did they get it fix.

That was after a 7 day loss of business. I am now looking at 14 days with no ftp and no help from support. And as my customers run to the competition I am thinking about doing the same.

How hard can it be to fix a problem like this?

Comment

Thanks for the link. I took a quick look at it but it does not help. I tried switching out the company name in the ftp statement to the dedicated address I have from them, but that did no good at all. So my websites are dead in the water until MyHosting decides to do something about it.

Comment

Based on this tutorial i think anonymous FTP access only available with a dedicated IP address assigned to your domain, but i`ll forward your problem to myhosting staff to get some brief information about this.

Comment

my websites do not allow anyone to download a file without entering a Username and Password.

How do I turn that off? Is it possible? I have not seen any settings in the control panel to influence this one way or the other. And when I enter a username and password I get an error message or nothing happens.

Why do you need to use FTP to allow users to download a file? If you want to make a file available to any visitor on your site, you can use any normal link, like:

HTML Code:

<a href="/directory/filename.zip">Click Here</a>

A customer clicking on the link will be prompted to download the file.