Unsatisfactory stay sparks Planetree care model | Single Article

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Purchase access to this article; published in Hospital Access Management.

Hospital Access Management is the only publication designed to provide the most practical, comprehensive, and accurate coverage on the full spectrum of access management challenges hospitals face.
As hospitals continue to confront the financial realities of skyrocketing healthcare costs and tighter reimbursements, the responsibilities of admitting professionals are expanding more than ever. Hospital Access Management is the only publication designed to provide the most practical, comprehensive, and accurate coverage on the full spectrum of access management challenges, including:

Customer Service - Develop effective guidelines for dealing with customer service issues in patient access areas. Teach staff to handle a variety of patient needs and backgrounds. Find the balance between productivity and quality customer care.

Training, Education - Educate staff to ensure registration accuracy and regulatory compliance by using examples from other facilities and staff education experts. Learn how to provide the best online training, peer shadowing, and novel inservices.

Recruitment & Retention - Learn the most effective steps to attract and retain the best access professionals including CHAA and CHAM certification, morale-boosting strategies, and career ladders.

Case Studies - Discover best-practice initiatives from other access departments that have tackled tough issues and developed systems that work.