Contract Maintenance Group Ltd Terms & Conditions

Placing an order

Ordering could not be easier. Just browse our web shop, and add any items that
you wish to buy into the shopping basket. After you have finished your selection,
click on 'Checkout' and you will be asked for a few details that we need to
be able to complete the order.

When confirmation of order is received, this is to indicate that we have received
your order. It does not indicate that a contract exists between us. We will
indicate acceptance of your order, and hence a contract between us, when we
send you an invoice. We have included this term in order to protect us in the
case that a mistake has been made in pricing, we have inadvertently under-priced
goods, or we are no longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure
that the price is acceptable. E and OE

Carriage And Handling

Subject to clearance of your order, next working day delivery is available
upon request and before 14.00pm. All our deliveries are handled by Business
Post or TNT.

All our consignments require a signature at the point of delivery. It is the
responsibility of the Customer to insure that someone is available at the delivery
address to sign for the parcel. When there is no one at the address the courier
will leave a card to show that they have been and how to re-arrange a new delivery
or collection. You can state in the special instructions on the checkout process
that you are willing for the carrier to leave the items with a neighbour or
in a safe place (i.e garden shed) This is entirely at your own risk. Contract
Maintenance Group Ltd cannot be held responsible for items that have been left
by the carrier. Stolen deliveries left in this manner will be entirely the responsibility
of the customer. This request must be made at the time of ordering as the courier
will not leave items without a signature unless indicated to do so in writing
Contract Maintenance Group Ltd.

The carrier will attempt to deliver items a maximum of twice. Contract Maintenance
Group Ltd will not be responsible for extra delivery charges that arise as a
result of failed deliveries. Charges for extra delivery attempts or change of
delivery address will be payable by the customer. There is a £16 charge
to the customer for consignments that are returned to Contract Maintenance Group
Ltd due to a failed delivery.

Delivery Schedule

Where items are out of stock we will deliver your order when the order is complete.
We will normally send your order to you within 3 business days. You will be
updated if lead times are to be exceeded. In all cases we endeavour to despatch
your order within 28 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be
emailed with the option to cancel your order if you would rather not wait. We
will send your back order on to the original delivery address free of extra
charges.

VAT Charges

For orders made from the UK, 17.5% VAT is added. All other orders are zero
rated for UK VAT, however you will need to pay VAT in the country of receipt.

Guarantee (Internet & Mail Order Orders)

We guarantee your satisfaction. We give a seven day returns option on all items
(unless they are specials, have been altered or made bespoke- such as custom
colours, length oor width of roll etc). This will result in a credit for the
items, subject to the items arriving in an unused and resalable condition.

Please ensure that you obtain a returns authority prior to sending back any
goods and enclose a copy of the returns note in the parcel.

Reaching Us

If you need to reach us, please email us on sales@contractmaintenancegroup.co.uk
, alternatively, you can call or write to the address above.

Privacy Policy

Contract Maintenance Group Ltd do not disclose buyers' information to third
parties other than when order details are processed as part of the order fulfillment.
In this case, the third party will not disclose any of the details to any other
third party (i.e delivery company).

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. account number)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

We may send you emails from time to time to notify you of offers and /or new
products available.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive
which can be found at www.hmso.gov.uk

Standard terms and conditions below:

1BASIS OF SALE

1.1 Contract Maintenance Group Ltd ('the Company') sells to
its customer ('the Customer') who purchases the

Goods in accordance with any order of the Customer that is accepted by the
Company, subject to these conditions which shall govern the contract to the
exclusion of any other terms and conditions.

1.2 No variation to these conditions shall be binding unless
agreed in writing between the authorised representatives of the Customer and
the Company.

1.3 Any typographical, clerical or other error or omission
in any sales literature, price list, invoice or other document or information
issued by the Company shall be subject to correction without any liability on
the part of the Company.

1.4 The Company reserves the right without notice to the Customer
to make any changes in the specification of the Goods which are required to
conform with any statutory or EC requirement or which do not materially affect
their quality or performance.

1.5 The Customer shall be responsible for ensuring the accuracy
of any order. No order that has been accepted by the Company may be cancelled
by the Customer except with the agreement in writing of the Company and on terms
that the customer shall indemnify the Company in full against all loss and costs
incurred by the Company as a result of cancellation (see point 8.3)

2PRICING AND PAYMENT

2.1 The price of the Goods shall be the price that is current
at the time the order is accepted by the Company (i.e. upon process of the order
on the Company's system). The Company reserves the right to alter prices from
time to time without prior notification.

2.2 The price is exclusive of any value added tax (unless
otherwise stated in writing) which the customer shall be additionally liable
to pay to the Company.

2.3 Unless the Customer has an approved credit account with
the Company, the Customer shall be required to pay the full price of the Goods
at the time of ordering. No order will be accepted until payment has been made.
If the customer has an approved credit account with the Company, the Customer
shall pay the full price of the Goods (as stated on the invoice(s) in accordance
with their account terms.

2.4 The Customer is responsible for ensuring copies of all
invoices have been received. Statements are sent on request. Any missing or
disputed invoices must be notified in writing within seven days of the statement
date to put the invoice in question on hold.

2.5 If the Customer fails to make a payment when it is due
then, without prejudice to any other right or remedy available to the Company,
the Company shall be entitled to:

2.5.1 Cancel or suspend any further deliveries or orders in
relation to the Customer: and

2.5.2 Charge the Customer all costs and expenses incurred
by the Company in the collection of overdue monies including without limitation
debt collection agency fees and all legal costs.

3 DELIVERY

3.1 All delivery dates are for guidance only and the Company
will not be held to any delivery date indicated.

3.2 The Company will make delivery of the Goods where the
Customer has paid for delivery, or the order value exceeds the any free delivery
threshold. The method of delivery shall be at the Company's sole discretion.
Any special delivery requirements shall be charged to the Customer.

3.3 Any unloading of the Goods at the delivery address the
customer has requested will be the responsibility of the Customer. It is the
responsibility of the Customer to ensure that there is someone at the delivery
address to sign for the Goods if so required.

3.4 Where the Goods are delivered by installments, each delivery
shall constitute a separate invoice.

4 RISK AND PROPERTY

4.1 Risk of damage to or loss of the Goods shall pass to the
Customer at time of delivery or, if the Customer wrongfully fails to take delivery
of the Goods, the time when the Company has tendered delivery of the Goods from
which point the Company shall bear no further responsibility for damage or deterioration
of the goods.

4.2 The Company has 'Retention of Title' claim on the Goods
until they have been paid for in full.

4.3 Until such time as the title in the Goods passes to the
Customer, the Customer Shall hold the Goods as the Company's fiduciary agent
and bailee, and shall keep the Goods separate from those of the Customer and
third parties and properly stored, protected and insured and identified as the
Company's property. Until such time as the title in the Goods passes to the
Customer, the Company shall be entitled at any time to require the Customer
to deliver up the Goods to the Company and, if the Customer fails to do forthwith,
to enter upon any premises of the Customer or any third party where the Goods
are stored and repossess the Goods.

4.4 The Customer shall not be entitled to pledge or in any
way of security for any indebtedness any of the Goods which remain the property
of the Company, but if the Customer does so all moneys owing by the Customer
to the Company shall (without prejudice to any other right or remedy of the
Company) forthwith become due and payable.

5 LIMITATION OF LIABILITY

5.1 No guarantee ,warranty, condition or representation on
the part of the Company is given or implied nor is it to be taken to have been
given or implied by these conditions or from anything said or written in the
negotiations between the parties or their representatives prior to the contract
and except where the Goods are sold to a person dealing as a consumer (within
the meaning of Unfair Contract Terms Act 1977), all warranties, conditions or
other terms implied by statute or common law are excluded to the fullest extent
permitted by law.

5.2 Where the Goods are sold under a consumer transaction
(as defined by the Consumer Transactions (Restrictions on Statements) Order
1976) the statutory rights of the Customer are not affected by these conditions.

5.3 It is the responsibility of the Customer to arrange inspection
of the Goods immediately on delivery and prior to signature of a delivery receipt.
Shortages, incorrect or damaged goods must be notified by telephone within 24
hours of delivery and confirmed in writing within 3 days of receipt. Non-delivery
must be reported in writing within 3 days of receipt of invoice/statement. Claims
made outside these limits will not be accepted. It is the responsibility of
the Customer (at its own expense) to return any relevant Goods to the Company's
premises if requested to do so by the Company to allow inspection thereof by
the Company. For the purposes of this clause time shall be of the essence.

5.4 Where any valid claim in respect of any of the Goods which
is based on non delivery, any shortfall in quantity or a defect in the quality
or condition of the Goods is notified to the Company in accordance with these
conditions, the Company shall (in the case of non delivery) supply the Goods,
(in the case of shortfall) supply additional Goods to make up the shortfall
or (in any other case) shall be entitled to replace or repair the Goods (or
the part in question) free of charge or, at the Company's sole discretion, refund
the customer the price of the Goods (or a proportionate part of the price) but
the company shall have no further liability to the Customer. It shall be the
responsibility of the Customer to collect from the Company's premises and Goods
returned pursuant to clause 5.3 if the Customer's claim in respect of those
Goods proves not to be valid.

5.5 Notwithstanding any of the foregoing provisions of this
clause, if the Goods delivered to the Customer shall have been mistreated, damaged
or soiled whilst in the possession of the Customer the Customer shall be deemed
to have accepted such Goods as being in all respects in accordance with the
contract, and no returns will be accepted.

5.6 Except in respect of death or personal injury caused by
the Company's negligence, the Company shall not be liable to the Customer by
reason of any representations, or any implied warranty, condition or other term,
or any duty at common law, or under the express terms of the contract, for any
consequential loss or damage (whether for loss of profit or otherwise), costs,
expenses or other claims for consequential compensation whatsoever (and whether
caused by the negligence of the Company, its employees or agents or otherwise)
which arise out of or in connection with the supply of Goods or their use or
resale by the Customer except as expressly provided in these conditions.

5.7 The Company shall not be liable to the Customer or be
deemed to be in breach of the contract by reason of any delay in performing,
or any failure to perform, any of the Company's obligations in relation to the
Goods, if the delay or failure was due to any cause beyond the Company's reasonable
control including (without limitation): Act of God, accident, war or threat
of war, sabotage, insurrection, civil disturbance, measures of any kind on the
part of any governmental, parliamentary or local authority, import or export
relations or embargoes, strikes, lock-outs or other industrial actions or trade
disputes, difficulties in obtaining raw materials, labour, fuel, parts or machinery,
power failure or breakdown in machinery or otherwise if beyond control of the
Company.

5.8 In any event and without prejudice to the above, the Company's
entire liability to the Customer under the terms of this contract shall be limited
to the price paid or to be paid by the Customer for the relevant Goods or the
proceeds of insurance received by the Company in respect of such liability (whichever
is greater).

6.1 If the Customer makes any voluntary arrangement with its
creditors or becomes subject to an administration order or becomes bankrupt
or goes into liquidation (otherwise than for purposes of amalgamation or reconstruction);
or an encumbrancer takes possession, or a receiver is appointed over any of
the property of the Customer, or the Customer ceases or threatens to cease to
carry on business; or the Customer shall suffer any analogous proceedings under
foreign law; or the Company reasonably apprehends that any of the events mentioned
above is about to occur in relation to the Customer and notifies the Customer
accordingly then ,without prejudice to any other right or remedy available to
the Company , the Company shall be entitled to cancel the contract forthwith
or suspend any further deliveries under the contract without any liability to
the Customer, and if the Goods have been delivered but not paid for the price
shall become immediately due and payable notwithstanding any previous agreement
or arrangement to the contrary and the Company shall be entitled to immediate
possession of the Goods and to exercise the rights in clause 4.3 above.

7.1 Goods that have been badged or tailored in anyway will
be non returnable.

7.2 Goods that are not as new and in an unworn, resalable
condition will not be considered for return.

8.1 No waiver by the Company of any breach of this contract
by the Customer shall be considered as a waiver of any subsequent breach of
the same or any other provision.

8.2 Samples are chargeable unless written consent is given
by the Company.

8.3 All computer data (including but not limited to pantone
colour or designs), and artwork produced by the Company remain the property
of the Company. Any charges for the generation of these items are for the labour
involved.

8.4 Except in respect of any undisputed credit or payment
due and owing by the Company to the Customer, the Customer may not withhold
payment of any sum due hereunder to the Company by reason of any right to set-off
or counterclaim which the Customer or any other member of the same group of
companies as the Customer may have or allege to have for any reason whatsoever.

8.5 The Customer shall not assign, transfer or in any other
manner make over to any third party the benefit and/or burden of the contract
or any part thereof without the Companies prior written consent.

8.6 Any notice to be given shall be in writing addressed to
that other third party at its registered office or principal place of business
or such other address as may at the relevant time have been notified to the
party giving the notice and may be delivered personally or by facsimile, first
class recorded delivery post. A notice shall be deemed to have been served (if
personally delivered) at the time of delivery or (if sent by first class recorded
delivery post) forty-eight hours after posting or (if sent by facsimile transmission)
at the time of transmission.

8.7 If any provision of these conditions is held by any competent
authority to be invalid or unenforceable in whole or in part the validity of
the other provisions of these conditions and the remainder of the provision
in question shall not be affected thereby.

8.8 The contract and the construction, validity and performance
thereof shall be governed by the laws of England and Wales and the parties hereby
submit to the exclusive jurisdiction of the English and Welsh Courts in respect
of any dispute suit or proceedings which may arise out of or in connection with
the contract.

8.9 When a customer requests us to reproduce an design/logo
it is the duty of the customer to ensure that they have obtained the permission
to do so and Contract Maintenance Group Ltd assumes that you have obtained the
permission to use it. We reserve the right to request the permission in writing.
We cannot reproduce copyright images on tapes without you having the permission
of the copyright owner. By placing the order with us you are confirming that
you have the required permission and that you indemnify Contract Maintenance
Group Ltd against any claims and costs that may arise in respect of carrying
out your order.

By placing an order you confirm your acceptance of the above terms as governing
the contract with the Company to the exclusion of all other terms. If you do
not agree with the terms please do not place an order.