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What documents do I have to supply?

For every reservation, every traveler mustsupply the full name, the age, the
nationality, whether the person is resident in Peru or not, the document number
and maybe if the traveler benefits from a discount. Be carrefull! To benefit
from a discount, you need first to scan or take a picture of the International
Student Identity Card (ISIC) or the University card if the traveler is Peruvian
studying in Peru or the document if the traveler is a child or a teen. This written
proof is mandatory because it is required by the Peruvian authorities.

Identity document required to book or purchase:

For residents outside Peru, of any nationality: the passport

For residents outside Peru, of Argentinian, Bolivian, Chilean,
Colombian, Ecuadorian or Venezuelan nationality: the national identity
card or the passport

For people of Peruvian nationality, resident or not in Peru: the
D.N.I.

For residents in Peru, of any nationality: el C.E. (Alien's resident
card)

Written proof required to benefit from a discount:

For students: the International Student Identity Card (I.S.I.C.)

For Peruvian students or resident students: the International Student
Identity Card (I.S.I.C.) or the national university card

For children and teens from 3 to 17 years old: the D.N.I or the passport

Why do I need to provide my document number?

The document number is requiered by the railroad company Peru Rail; but,
in general, it is asked in Peru for ID purposes (airplane, hotel, ID
checking, etc.). It is not risky at all to provide your document number,
it's a personal information but it is not confidential. The same document
will be asked when taking the train to avoid Identity theft.

What guarantees do I have?

Buying or booking on the Internet causes distrust to some people and we
are aware. That is why we make an effort to clarify as much as possible
our prices, conditions, etc. In a word, everything you are entitled to
expect. Our position in the market for many years and your feedback are
our best advertisement. Our Agency in Cusco is open to the public and we
will give you any further information you might need. Furthermore, our online payment is made through a secure
website (which guarantees the confidentiality of your information) and a
digital certificate (which guarantees that we really are who we pretend to
be).

How is the transaction carried out?

Once you enter your card information, your card is verified through a
complex procedure (valid card, not stolen, with enough credit balance,
etc.). This procedure is made by your credit card or debit card's bank. Only they are able to validate the transaction. Our server
sends this information encrypted to a payment gateway and then they tell
us if the card is accepted or not.

Why are your prices so low?

We do not offer anything less than our competitors. On the contrary, all
our prices included everything that is indicated and we won't ask for any extra charge or fee
after your payment is made, not before, during or after the tour. The formula is simple and we
haven't invented it, our prices are based on volume of sales. We sell a
lot, so we lower our prices.

Is the information I provide transmitted / confidential?

Our online payment system is secure and all transactions are encrypted.
Information regarding your payment (card number, etc) is only used during
the transaction and they are not kept on our servers. If the payment is
accepted, we won't need that information any more. Other information, such
as your name, nationality, etc, is used to buy the entrance and train
tickets. The personal information is stored encrypted in our servers until
the end of the Trek and then permanently deleted. Except the essential
information provided to Peruvian authorities, we do not give up or sell
this information. You will never receive any advertising, special offer or
proposal from us.

When can I book?

This tour is open every day all year round but, because of the affluence of visitors during
the high season from June to September, we recommend you to reserve as
soon as possible in order to secure your spaces.

What happens after I book?

The online reservation is very fast and the payment acceptance only takes
a few seconds. Once we receive your reservation request, we send you a
confirmation email; you can then see any time the details of your
reservation through the page Customer
service. Very quickly we make your
reservations and we purchase the entrance tickets to Machu Picchu and your train tickets. Everything is set for your tour.

I am a student, is there a discount?

We offer indeed a discount for students but under one condition only: you
must have an international student card (ISIC), valid on the date of the
tour. Any other proof, such as a simple written or verbal statement, a
national student card or a university card, is not accepted by our Agency
or by Peruvian authorities. Besides, the same ISIC card has to be shown to
government agents the day of the departure at the entrance to Machu
Picchu. To sum up, this discount only applies to those having an ISIC
student card and not to students in general.

We are a small group, do we have any discount?

No, for a simple reason: tour are already made in small groups. So, being
a part of a group or being alone doesn't change the final number of
persons.

Other Agencies also offer this tour. What are the differences with you?

Supposing these agencies are specialized, many of them do not have
enough volume of sales to gather up a group of travelers. Often, an agency
that only has few people for a given date can't organize the tour alone
for profitability reasons. So, it searches (or makes an association with)
other agencies in order to gather up a group and make the tourn
profitable. Our volume of sales allows us to fully organize the excursion.
This also permits us to offer a quality and guaranteed service at
competitive prices.