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Emergency Assistance

If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.

Subtopics

Help is available 24 hours a day, seven days a week by calling the HOTLINE at (804) 894-0029.

Victims of sexual assault are encouraged to report offenses, so that sexual assault are investigated and prevents repeat offenses and the victimization of others.

The Fort Lee American Red Cross office is open from 8 a.m. to 5 p.m. Monday through Friday unless staff is conducting a briefing. You can call us at 804-734-6371. Military members and their spouses or Family members in need of the Red Cross emergency notification services should call toll-free: 1-877-272-7337, 24 hours a day, 365 days a year.

It is solely dedicated to service for the armed forces including emergency communications, informational briefs, and comfort kit items to veterans and more.

Registration and information on CPR, First Aid and swimming classes at Fort Lee and in the surrounding area, call 800-733-2767 or visit www.redcross.org/take-a-class

The American Red Cross offers many volunteer opportunities within the Fort Lee community. To volunteer or learn more call 804-765-3675.

Army Emergency Relief (AER) offers emergency financial assistance to Army personnel, active or retied and their Family members for food, rent, emergency travel, utilities, essential car repair, funeral expenses, medical bills, and essential needs in the event of "No Pay Due."

Eligibility includes Active Duty and Retired Military (and Families), Surviving Spouses and Children, ARNG and USAR Soldiers on continuous active duty for more than 31 consecutive days and orphans of Soldiers who died while on active duty or after they retired.

AER provides spouses and dependent children Educational Scholarships for undergraduate degrees or professional certifications at accredited institutions.

Call 804-734-7952/7954 for assistance.

Before you PCS make sure you have all important papers with you. Please make sure these documents are in a secure and isolated place when the movers arrive to pack your household goods for shipment. Make sure you have important phone numbers such as your new duty station and your sponsor. Listed below are important documents to include but not limited to hand carry during your PCS move.

PCS Orders

ID Card

Emergency Contact Data

Medical Records

Dental Records

Immunization Records

Children School Transcript Records

Car Insurance documents

Marriage License

Birth Certificates

Power of Attorney

Passport

Important Telephone Numbers

Army Emergency Relief offers emergency financial assistance to Army personnel, active or retired and their Family members for emergency travel, rent and initial deposit, utilities and food purchases, car, home and appliance repairs, essential furniture, cranial helmets, dependent dental care and assistance in the event that pay is lost or not received. The AER office is located in the main ACS building 9023, 1231 Mahone Ave, across the street from Burger King. Phone 804-734-7952/7954

Active duty Soldiers lacking the funds to meet their monthly obligations may request AER funds up to $2,000. IET must have completed one year of service.

No matter how well you have planned your move, emergencies can still happen. Army Emergency Relief (AER) can assist with basic living expenses, personal transportation, emergency travel, medical and dental, PCS and more.

Please contact the Army Emergency Relief at 804-734-7952/7954 or the American Red Cross 804-734-6371.

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