Clients

What Our Clients Say

Find below a selection of feedback from our clients and attendees from our workshops.

Kevin is an excel­lent trainer and deliv­ered the course with pro­fes­sion­al­ism yet in a relaxed man­ner that ensured our employ­ees con­nected with the course con­tent. Kevin has a very per­son­able man­ner and I would highly rec­om­mend him and the Touch­stone Leads team to other busi­nesses. We are already in the process of arrang­ing fur­ther train­ing with Kevin!

Not at all what I expected. It was moti­vat­ing, infor­ma­tive and it refreshed what I knew. I came out with a more pos­i­tive atti­tude and more cus­tomer aware­ness. A good bal­ance of the­ory with inter­ac­tive par­tic­i­pa­tion, a very good train­ing experience.

I found your work­shop incred­i­bly infor­ma­tive, inter­est­ing and very worth­while. Your enthu­si­as­tic approach and style of teach­ing made the day whizz by and ensured every­thing you taught us really stuck.

The biggest com­pli­ment I can give you is to tell you that fol­low­ing my atten­dance on the course, I have secured meet­ings with five prospec­tive new clients! So thank you very much

Being a trainer and coach myself, I am a bit crit­i­cal of train­ers and I have to say Kevin was excel­lent. Really great, per­son­able style – expe­ri­ence shines through – really moti­vat­ing. I love the con­stant chal­lenges through the work­shop – which means we don’t get away with being a ‘Coaster’.

I really liked the slides. The visual images and short bul­let points kept my atten­tion through­out – which is some­what of a chal­lenge usu­ally. It was made rel­e­vant to each of our roles with the ‘action’ points through­out – deliv­ered in a pro­fes­sional and friendly way, a good advo­cate for the lead gen­er­a­tion company.

Even though I don’t work in sales I found the work­shop very infor­ma­tive and a lot of the points can be applied to my job role also. The work­shop was deliv­ered in a way that included all roles so didn’t feel out of place. Very well explained and not rushed. Lunch was good. I really enjoyed the day.

Over­all the work­shop has given me more con­fi­dence in tak­ing calls at work. I am fairly new to the com­pany so still unsure on the ques­tions I should ask to get the response and infor­ma­tion I require to pass on to the sales man­agers. The work­shop has def­i­nitely given me an insight in to cold calls and how to gain leads — I was unsure of this before. Kevin pre­sented the ses­sion excel­lently and got his point across well.

The work­shop has been the best train­ing pro­gramme I have been on. I will be imple­ment­ing all from today from my team to improve quan­tity of appoint­ments. I will be also be speak­ing with MD in re: email cam­paigns using emails.

Great, some points I have come across before but they have been talked about in more detail and I feel more con­fi­dent in using dif­fer­ent approaches and tech­niques. Don’t close the call imme­di­ately as they say not inter­ested as I feel this could be a key in our indus­try to mak­ing peo­ple realise faults in their cur­rent sup­plies empha­sis­ing what we can do to them.

Fun — liked the think­ing bits, nice how every­one got involved rather than just the louder peo­ple by Kevin ask­ing us directly. Not com­pletely rel­e­vant to my job but can see how peo­ple can ben­e­fit from ideas.

Whilst this course wasn’t directly applic­a­ble to myself I found it an inter­est­ing work­shop with use­ful key skills to apply to tele­phone calls. Even though the helpdesk has a ‘cap­tive audi­ence’ it’s impor­tant to remem­ber that they need to want to ring us and to be wel­com­ing. Kevin engaged every­one in the work­shop and made me feel at ease.

Very inter­est­ing and engag­ing course with many prac­ti­cal and use­ful ideas to try out. Increased con­fi­dence in my own meth­ods and restored my faith in the mer­its of cold call­ing. Kevin pro­vided the course in an enthu­si­as­tic and enter­tain­ing man­ner and I found him to be incred­i­bly help­ful and inter­est­ing. Would def­i­nitely attend another Touch­stone course.

Very use­ful in how to talk and come across on the phone. Very good points to go away and imple­ment within my role at the com­pany I work for. More con­fi­dence with being on the phone using a structure/​bullet points. Tone, enthu­si­asm, etc. Thank you!

Fan­tas­tic! Lots of points cov­ered which are rel­e­vant across all sec­tors. Use­ful infor­ma­tion which I will actively use in con­ver­sa­tions, I now feel more con­fi­dent and armed with good tips and tech­niques. Enjoyed the pre­sen­ta­tion, slides are infor­ma­tive and Kevin spoke from expe­ri­ence which is very valuable.

Extremely help­ful. Using the infor­ma­tion gained, I can per­son­alise my sales approach. I have taken away more con­fi­dence in my abil­ity to pur­sue busi­ness oppor­tu­ni­ties and hope to imple­ment skills that I have been shown today asap.

The work­shop over­all was very infor­ma­tive. The open ended ques­tions are going to be well used. All the sec­tions were an eye opener. I have attended other courses through­out the years but this was the only course that will help in my role. Other courses weren’t as tai­lored as this one.

Impres­sive and infor­ma­tive. I don’t use the tele­phone all day at work, I mix it in with my other respon­si­bil­i­ties, but I strongly believe what I have picked up today will help me in a wide range of activ­i­ties, includ­ing sell­ing prod­ucts and appoint­ments over the phone, as well as sell­ing and pre­sent­ing face to face.

I found the course very inter­est­ing and it held my con­cen­tra­tion. I was able to adapt what I was given to my work­place very eas­ily. I feel I am leav­ing here with more con­fi­dence and ready to pick up the phone.

Hav­ing attended many courses pre­vi­ously, I was sur­prised at how much new infor­ma­tion and how many new tech­niques were pre­sented. Really enjoyed the work­shop and actu­ally I am look­ing for­ward to plan­ning next call­ing session!!

I have enjoyed the work­shop and feel it has helped me to pre­pare and be aware of what I will be fac­ing in my new sales role. I now know ways to deal with dif­fer­ent types of calls and the best ways to tackle prob­lems that I’ll be faced with!