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Data Breach Records Exposed Hit New High in 2013 - 740 Million-Plus Records
Cybercriminals exploiting weaknesses in how users employ passwords is a
significant factor behind an increase in records exposed in breaches during
2013, says Craig Spiezle of the Online Trust Alliance. Cybercriminals are
getting very, very smart," Spiezle says in an interview with Information
Security Media Group. "They're recognizing that consumer are sometimes lazy and
they reuse passwords and user names. So if they're able to compromise a very
large target, then they use those to compromise other accounts downstream."
Spiezle says the number of data breaches in 2013 was about the same as in 2012,
but the amount of credit card numbers and Social Security numbers exposed in
breaches grew five-fold in just one year. (Source
govinfosecurity.com)

Target CFO to testify before Senate in data breach investigation
Target Corp’s chief financial officer will testify before the U.S. Senate
Judiciary Committee on Feb. 4 about a massive data breach in what is likely to
be the first time the retailer publicly answers questions about the
unprecedented attack. Representatives of the Federal Trade Commission, the
Secret Service and the Department of Justice are also slated to testify at the
hearing, according to the committee’s schedule. (Source
wtax.com)

Lawsuit claims - Target's delay in notifying consumers of breach caused banks
significant losses Putnam Bank filed their class action lawsuit
against Target claiming the above. Bringing into question how much time Target
took to notify consumers - the primary bulls eye in all of the cases to date for
all breaches. After all once the cat's out of the bag retailers are super
concerned how it'll impact sales. Especially when the holiday season is right at
the door. The issue is what's the process internally and who makes the final
call to go public. Govinfosecurity says the latest legal actions are merely the
tip of the iceberg. At the end of the day this will cost billions.
(Source
retailfraud.com)

● Social security numbers and birth dates were not compromised.
● Our Neiman Marcus and Bergdorf Goodman cards have not seen any fraudulent
activity.
● Customers that shopped online do not appear to have been impacted.
● PINs were never at risk because we do not use PIN pads in our stores.

While the forensic and criminal investigations are ongoing, we know that
malicious software (malware) was clandestinely installed on our system. It
appears that the malware actively attempted to collect or "scrape" payment card
data from July 16, 2013 to October 30, 2013. During those months, approximately
1,100,000 customer payment cards could have been potentially visible to the
malware. To date, Visa, MasterCard and Discover have notified us that
approximately 2,400 unique customer payment cards used at Neiman Marcus and Last
Call stores were subsequently used fraudulently. (Source
neimanmarcus.com) (Source
internetretailer.com)

Neiman Marcus says malware defeated its security
Neiman Marcus was unaware attackers had harvested payment card details until six
weeks after the activity had ended, when its merchant processor zeroed in on a
fraudulent spending pattern. Neiman Marcus characterized the malware involved as
"complex" and described in part how it collected card details despite security
measures that the retailer says exceeded industry recommendations.
(Source
csoonline.com)

FBI warns retailers to expect more credit card breaches
The FBI has warned U.S. retailers to prepare for more cyber attacks after
discovering about 20 hacking cases in the past year that involved the same kind
of malicious software used against Target Corp in the holiday shopping season.
The U.S. Federal Bureau of Investigation distributed a confidential, three-page
report to retail companies last week describing the risks posed by
"memory-parsing" malware that infects point-of-sale (POS) systems, which include
cash registers and credit-card swiping machines found in store checkout aisles.
"We believe POS malware crime will continue to grow over the near term, despite
law enforcement and security firms' actions to mitigate it," said the FBI
report, seen by Reuters. "The accessibility of the malware on underground
forums, the affordability of the software and the huge potential profits to be
made from retail POS systems in the United States make this type of financially
motivated cyber crime attractive to a wide range of actors," the FBI said.
(Source
yahoo.com)

California Judge rules Raley's store manager liable for shoplifter injury
The clash happened when plaintiff Johnny Ramirez was stealing a bottle of rum
from the Windsor Raley’s, according to a tentative ruling from Sonoma County
Superior Court Judge Arthur Wick. Ramirez tucked the glass bottle into his
waistband and ran out the door, only to be stopped by manager Shea Carpenter,
who tackled him to the asphalt, Wick wrote. The bottle broke when he hit the
ground, causing injury that required emergency surgery. Ramirez later sued the
grocery chain and the manager for monetary damages. He argued Carpenter acted
with negligence because he was aware of the fact that the bottle was in his
waistband and could break if he tackled him. Under the law, negligent behavior
warrants higher punitive damages. This week, Judge Wick said there were no
grounds for Ramirez to seek punitive damages from the store. But he said
Carpenter could be held liable because he knew the consequences of his actions
and failed to avoid them. The lawsuit illustrates a tension retailers face in
preventing loss while avoiding being sued by thieves. Chris McGoey, a Los
Angeles-based security consultant, says the law allows merchants to use force to
detain shoplifters. It just has to be applied reasonably.
(Source
pressdemocrat.com)

Corporate Executives and the New Secret Weapon: Learning Data
If you ask most C-level executives in 2014 what keeps them awake at night you’ll
likely get a combination of the following: sales growth, competitive
positioning, and product innovation. However, for the savviest executives today,
a rapidly emerging concern is heading to the top of the list: employee
motivation and retention. See the rest of this article written by Carol Leaman,
CEO of Axonify, next week here in the Daily. (Source
learningsolutionsmag.com)

Houston Mattress Store's Ill-Advised NFL Promotion Ends Up Costing $600,000
If you're a store owner looking to capitalize on a football game, you should
probably go with the time-tested shutout promotion. This contest encourages
customers to buy goods with the promise that, if a certain team does not score
any points, customers will get their money back. It hardly ever happens
(although it's not foolproof). Not only did Jim "Mattress Mack" McIngvale, who
owns Gallery Furniture in Houston, shun that contest, he and his staff gave
customers a much, much easier option for the AFC and NFC championship games. All
customers had to do in order to get their money back was buy at least $5,000
worth of furniture and correctly select the winners of each contest. That's it.
Both favorites advanced to the Super Bowl and about 100 people got their money
back. That totaled more than half a million dollars in refunds.
(Source
thepostgame.com)

New Business Model Coming Soon to RetailersAward Winning Program that eliminates online
losses
Be on the lookout for this roll-out - Exclusively on the Daily!

CHENNAI: Online marketplace eBay India has launched its '9 Hour Delivery'
service in India. This service delivers purchases of select technology products
within nine hours of it being purchased on eBay India, and a special microsite
features products available under this service, according to a statement from
the company.

"The '9 Hour Delivery' concept gives consumers a faster and improved shopping
experience. This is the first phase of the service, which is available to our
Mumbai customers on popular technology product categories and will be scaled to
key cities in India in a few months. The service is a good option for
convenience oriented savvy shoppers who are in a hurry to get their hands on
their favourite gadgets," Vidmay Naini, business head - technology, PaisaPay &
PowerShip, eBay India, said.

Dallas, Texas - January 23, 2014 - Rolland is pleased to announce we have
hired Joe Mignone who is joining the organization as Vice President and Director
of Global Sales. In his new role, Joe will be responsible for leading the
organization's sales efforts in the U.S. and abroad.

Joe brings over a quarter century of experience in supporting the Loss
Prevention & Security community in various leadership roles with companies
including ADT/Tyco, Ingersoll Rand and most recently at Bass Security.

About Rolland
Rolland is an international security company headquartered in Dallas, TX. Since
Rolland’s founding in 1905, the business has grown from a regional locksmith
service to a global leader in security solutions. No two industries, and no two
businesses, have the exact same security needs. Rolland seeks to truly identify
what keeps our customers awake at night and remedy that concern through a
dedicated team that is inspired to serve.

Canadian pharmacists - Looking down the barrel of guns, knives and home-made
flame throwers - Criminals hitting pharmacies are using 'increasingly unusual
weapons' Brandishing weapons ranging from guns and knives to home-made
flame throwers, criminals continue to siphon away a large chunk of the nation’s
powerful narcotic painkillers, Health Canada figures indicate. Hundreds of
thousands of units of oxycodone, morphine and other “opioids” are still being
robbed, pilfered or otherwise lost from the pharmacy supply chain, despite some
recent improvements, the statistics reveal. The numbers suggest theft and other
losses from those business continue to be a significant source of the country’s
rampant prescription drug-abuse problem — and the thriving street trade that
helps fuel it. The criminals who hold up pharmacies seeking opioid drugs have
resorted to increasingly unusual weapons, including lighter-aerosol-can
combinations that can be turned into instant “flame throwers” to, in one case,
simply dousing a pharmacist with gasoline and threatening to set the druggist
alight. (Source
nationalpost.com)

Mail
theft on the rise and expected to increase
The union representing Canadian postal workers says thieves are making off with
Canadians’ mail and the problem will only get worse with the plan to replace
doorstep mail delivery with community mailboxes. Stephen Gale, president of
local 739 of the Canadian Union of Postal Workers, said he hears many complaints
from postal workers dealing with angry customers who have to drive to the post
office because their community boxes have been broken into. “We’re hearing a lot
of frustration and shock too at just the numbers,” Gale said. “We don’t know the
numbers but it seems to be increasing everyday almost. It’s a big problem."
Canada Post had previously projected an annual loss of $1-billion a year by 2020
if it were to continue with door-to-door delivery. (Source
ctvnews.ca)

Loblaw to invest $100 million in Quebec stores
Loblaw has announced it will invest $100 million in its Quebec brands in 2014,
after spending the same amount in 2013. The money will go toward renovations of
some Provigo, Maxi, Maxi & Cie stores and rebranding of some Loblaw stores to
the new Provigo le Marché banner, said Loblaw spokesperson Anita Jarjour.
(Source
canadiangrocer.com)

Canada November sales increase 0.6%

Can Big Data Crack Fraud?
How many jailed criminals receive unemployment benefits? How many people are
working while claiming unemployment benefits? How many unemployment benefits
recipients are driving high-end BMWs? These questions are not always very easy
to answer. Part of the problem is the increasing number of services delivered
through online methods. Registering with Medicare or Social Security and then
receiving can be done in a fully virtual environment. The situation is
complicated further by various jurisdictional boundaries - local, state and
federal governments. This problem is probably less pronounced in countries with
two levels of government, but it still exists, nevertheless. However, the above
questions are becoming easier for authorities to answer by using Big Data. And,
smaller jurisdictions, with correspondingly smaller budgets and "narrower" view
of their constituents, are going to be some of the biggest beneficiaries. An
example of using Big Data to identify fraud is the work done by LexisNexis in
US. The company compared Medicaid recipients against vehicle registrations. The
check discovered quite a number of people receiving Medicaid benefits and
driving everything from Bentleys to Aston-Martins to high-end Mercedes-Benz
vehicles. According to Andy Bucholz, director of Government Fraud Solutions for
LexisNexis, a much more holistic view of citizens and their activities is very
likely to solve some of the fraud-related problems. (Source
isaca.org)

How Big Data Helps Stores Like Macy's And Kohl's Track You Like Never Before
What is big data in terms of its relevance to the retail industry? In the
simplest terms, big data offers a means to understand shoppers via myriad
digital touch points – from their online purchases to their presence on social
networks. It's giving retailers a competitive advantage when it comes to
engaging customers. Kohl’s, for example, is testing real-time, personalized
offers in five of its stores. Shoppers who walk into one of those stores can opt
in for offers via their smartphones. So if a shopper lingers in the shoe
department, for example, they’ll receive a coupon based on “the shoes they
looked at online but never bought." And there’s a good chance Kohl’s will earn
that sale. That’s because “customers are more likely to respond to an offer when
it’s at the moment of purchase when they’re shopping.” (Source
forbes.com)

The 7 Steps Of Big Data: How To Make It Work
Today, it's not only important to have Big Data tools in place, we also need a
system to filter the captured data, allowing it to actually become useful. The
organizations that will win in the big data game aren’t the ones who have the
most access to it. The winners clearly define their goals, create the necessary
operational boundaries, and establish the set of tools needed to get the job
done. Apply these seven logical steps to help apply big data to your business:
1. Break The ‘Game’ Down Into Its Component Parts; 2. Devise A
Strategy You Think Will Get You Where You Want; 3. Test And Analyze;
4. Study The Key Components; 5. Research And Understand; 6.
Collect Data And Apply It At Actionable Points; 7. Repeat Points 4 – 6
Until You Get There. (Source
forbes.com)

C-Level Execs Value Data - But Have No Idea What to Do With It
Almost all C-suite executives at large enterprises believe data and analytics
are important to their business, but most are struggling to become data-driven
businesses -- and more than half say they don't even know what data to collect.
"Long before the term 'big' was first applied to data, organizations were
struggling to make sense of all the information they had," says Mark Toon, CEO
of KPMG Capital and global leader, D&A. "Over the past five years that focus on
data has started to shift. Today, the issue is no longer about owning the most
data but rather about how to gain the most insight from it. In short, how to
turn data into insights, and insights into real business advantage."
(Source
cio.com)

Two women busted selling stolen Home Depot gift cards in Niagara Falls
Two Welland women, including one previously sought by police in an alleged coat
scam, have been arrested after allegedly running a gift card scam in Niagara
Falls. During two different incidents, on Dec. 16 and Dec. 17, two people were
bilked out of hundreds of dollars after responding to online advertisements on
the classified website Kijiji. The ads promoted Home Depot gift cards — worth
$1,000 and $2,000 — being sold for half their value. On both occasions, the
victims agreed to meet the seller, one of two women allegedly involved in the
scam, in a parking lot in Niagara Falls to purchase the cards. Upon arrival, the
accused said she would call Home Depot to verify the value of the cards. She
would dial a number on speaker phone and the person on the other end confirmed
the cards were legitimate. What the victims didn't realize, however, is that the
voice on the other end belonged to a co-accused pretending to be a Home Depot
employee. The victims paid cash for the cards, $500 and $1,000 respectively,
only to later learn the cards were blank and had been stolen from Home Depot,
said NRP spokesman Const. Derek Watson. (Source
wellandtribune.com)

7-Eleven Worker Killed in Gaithersburg, MD
The 63-year-old employee at the convenience store is dead and police have
arrested the man they say stabbed him to death. Montgomery County police said
they were called to the 7-Eleven at 9051 Snouffer School Road at 1:49 a.m.
Thursday. Inside the store, officers found Abdul Ghaffar, 63, of the 18500 block
of Cherry Laurel Lane in Gaithersburg, suffering from cuts to his neck, chin and
wrists. Ghaffar was taken to a nearby hospital, where he died. Police said they
have arrested Shaun David King, 36, and charged him with first-degree murder.
Police did not disclose King’s residence or any motive. When officers,
responding to a reported stabbing, arrived at the store, they saw King leaving
the store with what appeared to be blood on his hands and clothes, according to
a police news release. He had a box cutter-style knife in his sweatshirt pocket
and tried to run away, but was caught by officers. Two 7-Eleven employees were
in the store when King entered, according to a preliminary police investigation.
He attacked Ghaffar, unprovoked, and the second worker called 911, police said.
Margaret Chabris, corporate communications director for 7-Eleven, explained that
all store personnel have been trained in 7-Eleven’s Operation Alert
crime-deterrence and safety program, which teaches employees to keep no more
than $50 in the cash register and $30 during the night. All stores maintain
video camera systems with audio and zoom capabilities and alarms that operate 24
hours. (Source
gazette.net)

Two sought in Plantation, FL Jewelry Robbery
Plantation police are searching for two burglars who stole an estimated $115,000
worth of jewelry by breaking in through the roof of the Westfield Broward Mall.
Police released surveillance video Thursday of the Jan. 15 burglary at Gordon's
Jewelers in the mall, 8000 W. Broward Blvd. The video of the 2:47 a.m. incident
shows two suspects dressed in black descending into the jewelry store from the
roof with a large pickaxe. It also shows them climbing back up through the
ceiling with a sack. One wore what appeared to be a T-shirt wrapped around his
head; the other wore a hoodie and had a bandanna across the lower half of his
face. They also wore gloves, the video showed. (Source
sun-sentinel.com)

3 member ORC gang hitting Home Depots in Nassau County for gift card scam busted
for $28,800 According to Detectives, an investigation from September
4, 2013 to January 22, 2014 revealed a debit/gift card scam involving various
Home Depot Stores throughout Nassau County. The defendants would steal various
items and then return the items to receive debit/gift cards in the amount of the
return price. The defendants were then able to sell the cards to a Pawn shop and
receive cash. The proceeds from the various Home Depot stores was approximately
37 cards totaling approximately $28,800. On January 22, 2014 at approximately
5:00pm Detectives observed the three defendants carry out the larceny, sell the
gift cards and then proceed to buy a substance believed to be heroin. At 6:00pm
Detectives arrested all three defendants in front of 976 Hempstead Turnpike in
Uniondale. (Source
longisland.com)

TV ORC thief busted hitting Walmart store multiple times selling them on
Craigslist in Genessee County A man was arrested for retail fraud and
organized retail crime after admitting to stealing electronics from the Hartland
Walmart, according to a report from the Livingston County Sheriff's Department.
After questioning the suspect at his Owosso Township home, police said, the man
admitted to stealing the additional electronics using the receipts to look as
though he had paid for them. The suspect then told police he would return one
television set to the store and would then sell the additional TV on Craigslist.
(Source
brighton.patch.com)

Glendale, Calif., Skimming gang member indicted in Boise for multi-state
skimming A federal grand jury meeting in Boise last month indicted
Vachik Babayan, who resides outside Glendale, Calif., on charges connected to
the Caldwell gas station skimming operation. He also is accused of being part of
a group that used skimmers to steal credit card information last year in
Glendale, Calif., and make counterfeit credit cards. The false cards were used
to purchase large amounts of gasoline, which was then sold for half-price,
according to the Glendale Police Department. (Source
idahostatesman.com)

ORC gang of 4 men hit Aeropostale at North Star Mall in San Antonio - Police
offer reward Detectives say a manager at the Aeropostale store
contacted police on April 12, 2013 after noticing a large amount of merchandise
disappearing from the store. Video surveillance was set up and captured images
of the group entering the store on April 15th and making off with a large trash
bin full of clothing. SAN ANTONIO -- Police say four men stole merchandise from
a store at North Star Mall. They've identified three of the men, but need your
help to track down the fourth suspect. CRIME STOPPERS
will pay up to $5,000 for information which leads to the arrest of the person(s)
responsible for the Aeropostale Burglary. (Source
news4sanantonio.com)

Five Men Sentenced in NC and SC Cigarette Smuggling Operation Five men
are headed to federal prison over their roles in what authorities say was a $20
million cigarette smuggling operation based in the Carolinas. U.S. District
Court Chief Judge Frank Whitney in Charlotte handed down sentences Wednesday
ranging from 14 months to 18 years in prison. The men were convicted last year
of conspiring to sell 486,000 cartons of what they believed to be stolen
cigarettes at retail outlets across North Carolina and South Carolina. Sentenced
on Wednesday were Tha'er Ismail Ayyad of Kernersville, Ziad Hashem Najjar of
Greensboro, Ahmed Samy Hosney Kareem of Matthews, and Kamal Zaki Qazah and Ahmed
Ibrahim of Columbia, S.C. Six others involved in the ring were previously
sentenced to prison terms and probation. Another man should appear in court next
week. (Source
jdnews.com)

“Protection 1 is proud to be
sponsoring the D&D Daily ORC column to ensure the LP
industry
gets the information, education and critical
data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

The Art of Effective Feedback
Feedback is a constant piece of working organizations: people need feedback and
people give feedback on a daily basis. While good feedback is key to getting
good outcomes and enforcing good behavior, it also needs to be effective. Here
are five elements that your feedback should have to be effective.
(It
should be natural)

As many of us speed through our days and work hard to accomplish
our objectives, oftentimes the one thing that suffers is our active listening
skills. These skills are important if we expect to truly change behavior or
direction as quickly as today's pace requires. Active listening is difficult for
some and requires an individual to hear things they may not be open to hearing
or just hearing things that aren't said because oftentimes it isn't what's said
that's important, it's what isn't said that can mean the most. Hearing that
usually takes place upon reflection because most of us aren't intellectually
fast enough to respond instantaneously. Active listening is a tool and a skill
that can help an executive every day. It merely requires the thought and the
practice.