News Release

Contact Center Industry Analyst Donna Fluss to Discuss "Best Practices for Blending Inbound and Outbound Transactions in the Era of Social Media"

San Ramon, Calif. – May 2, 2013 – Five9 is hosting a cloud contact center CRMXchange webinar, “Best Practices for Blending Inbound and Outbound Transactions in the Era of Social Media.” Contact center industry expert Donna Fluss, founder and president of DMG Consulting, will be presenting May 7th at 1:00 p.m. ET.

CRMXchange webinar, "Best Practices for Blending Inbound and Outbound Transactions in the Era of Social Media."

Critical to the success of any cloud contact center is the ability to balance agent productivity and customer satisfaction. Finding the optimal blend of staff, inbound and outbound interactions, and multi-channel capabilities requires a strong plan, best practices and the right technology. Join this webinar to learn from industry expert Donna Fluss, president of DMG Consulting, the best practices to expand service options and channels, while vastly improving cloud contact center cost dynamics.

About Five9

Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers of every size transition from premise-based solutions to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of a secure, reliable, scalable cloud contact center solution to create exceptional customer experiences, increase productivity and boost revenue. For more information visit www.five9.com.