Finance

Utility Services and Billing

Water and Sewer Services

Although some homes are serviced by wells and septic systems, water and sewer services are available in the majority of the City of Mebane. Call 919-563-5901 or email us at water@cityofmebane.com if you have questions about services that are available in your area, or for questions about your water and sewer bill.

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Moving In

An application for water and/or sewer service must be completed and submitted to the Water Department located in the Mebane Municipal Building (City Hall.) We must have an original signature on the form, and deposits are required for all connections (including sprinkler taps) to the City's water and/or sewer service.

Customers having problems with water or sewer service can call the Public Works building between 8:00-5:00 Monday through Friday at (919) 563-3401. For emergencies after hours, on holidays or weekends call (919) 563-9031.

Garbage and Recycling Services

Garbage service is available to all residents within the Mebane City limits. The pickup day is determined by the side of town you live on, using the railroad as the divider line.

The garbage pickup begins at 6 a.m. on the following days:

Monday:
Garbage picked up at all addresses located south of the RR tracks and east of S. Fifth Street.

Tuesday:
Garbage picked up at all addresses located north of the RR tracks and west of N. Fifth Street.

Thursday:
Garbage picked up at all addresses located south of the RR tracks and west of S. Fifth Street including Collington Farms.

Friday:
Garbage picked up at all addresses located north of the RR tracks and east of N. Fifth Street.

Downtown businesses have garbage service on Mondays and Thursdays starting at 10 a.m.

Containers:

The city provides a 95 gallon container to each residential unit at no cost. Each container will be numbered and assigned to a specific address. Containers are the property of the City and should not be defaced. House numbers, street names and resident's name shall not be painted on the carts. Place household garbage in tied plastic bags or paper bags. Place bags into the container making sure nothing hangs down the side. Close the lid.

Place containers curbside no later than 6 a.m. on your collection day. The collection truck must have access to you container. Place it three feet away from trees, mailboxes, parked cars, utility lines or anything else that could hinder the collection. Place the container within two feet of the curb. The collection truck is on a scheduled route. It is difficult for the truck to return to your address if your garbage is missed because it was not put out correctly or was put out late.

Remove your empty container from the curb by midnight on the day of collection. Containers should not be left on the curb during weekends. Your co-operation in abiding by this requirement helps keep the City of Mebane beautiful.
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Moving OUT?

Click here for a form to discontinue utility services with the City. To ensure that we don’t continue to bill you after you’ve gone and to receive a refund of your deposit, this form should be completed and returned to Mebane Municipal Building:

Utility Billing
106 East Washington Street
Mebane, NC 27302

Deposit refunds are issued at the beginning of each month for all disconnects in the previous month.
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Utility Billing

Water and sewer accounts are billed monthly in arrears, and are due upon receipt of monthly billings. Bills are distributed at the end of each month.

Bank draft – If you provide bank account information on the application, around the tenth of each month the City will draft the amount of your outstanding bill. Drafts post to your account immediately.

A drop box on the eastern side of the Mebane Municipal Building is available at all hours. Payments made to the dropbox will be posted by the end of the next business day.

E-Bill Express Online – Through a secure, third-party portal, you may set up online payment options of your choice, including one-time payments, a standard monthly amount, or your statement balance. Payments post the day we receive notification from the third party.

Mail your payment in the envelope provided to our third-party Lockbox, and the City will post payment the day we receive notification from the bank.

Accounts not paid in full by the next billing cycle will incur a late charge of $10 added to the bill. If all charges, including late fees, are not paid in full within twenty (20) days of the second billing, water service will be discontinued without further notice. Service will be reinstated upon payment of all outstanding sums (including late fees) and a cutoff list fee of $50.00.

For those accounts which have service discontinued twice within a 24-month period, reconnection will not be allowed until the customer posts an additional deposit equal to one and one-half of average monthly charges.

Customers are reminded that no additional notices of pending cutoff will be made. If a customer has special circumstances requiring extended payment options, he/she should contact the City Manager.