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Most importantly there was mold in our room which... - Review of Quality Inn Sequoia Area

We arrived late at night and found that the hotel's understanding of adjoining rooms and ours is completely different. The overnight clerk was kind enough to change our two rooms to a suite so that we could care for a member of our family with dimentia. Well fast forward to our return the following night to find out they wanted to charge is extra for downsizing from two rooms to the suite.

Most importantly there was mold in our room which was reported to the front office the first morning we were there. Upon return we found the room in the same condition we left it. No room service was done. Mold was still there. After 30 minutes talking in a circular fashion with the owner we chose to leave. Nothing was going to keep me in a room where I was putting my health at risk.To top it all off, when we first arrived it took 4 trips and 11 keys from the front desk to even get a key to work on the door. There are many more options in Tulare. This quality inn has lost sight what the word quality entails. Stay elsewhere.

Stayed March 2012

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Daniel C, General Manager at Quality Inn Sequoia Area, responded to this review,
April 10, 2012

I am very sorry for this incident. The guest made reservation through Priceline. He called our front desk about 3PM and asked about connecting rooms. So, our employee told him that we don't have any connecting room at all, but we can make next each other if he wants. He checked in two rooms next each other-#201 and #203. Later he asked to upgrade to the suite. And my employee told him that he had to pay some differences, but she wasn't sure of the difference, but he would be notified in the morning since he would like to go to bed. My employee prepared for the differences for 3 days-$28.21 and another front desk called his room in the morning, but nobody answered. He noticed about the mold to housekeeper, but he didn't want to get service at that time and put DO NOT DISTURB sign until he came back at 9PM. So, we couldn't go into the room. We found black spot in bathroom, but it was not mold.

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Very nice hotel and a good value. A very nice young man checked us in and was very helpful. Our room was very clean and smelled fresh. The furnishings looked new and had an upscale look. Also a nice new flat screen TV. The breakfast had a large selection of food. The parking was well light and everything was quiet during our stay. The mattress was OK. Would return the next time we are in the area.

Stayed December 2011, traveled as a couple

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Almost asked for another room. The linen was clean, but had some faint stains which was uninviting. Was too tired to go to the pool, but it looked very inviting. The hot tub had those oily bubbles form sun screen.

Stayed August 2011, traveled as a couple

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Ask jdrich56 about Quality Inn Sequoia Area

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This was indeed a pleasant place and had a great front desk staff. We traveled with a small dog and so we paid extra ofcourse, but we weren't penalized by being put in a dirty, smelly sub par 'dog room' like too many hotels do. We asked for a room away from highway noise and we got the back corner of the hotel which had two windows in the shade. Nice and quiet. The hotel room and bathroom were very clean. The internet connection was better than at most hotels. What made our stay less than fantastic was that this is next door to my favorite hotel in this area, the Charter Inn. Quality Inn just doesn't quite reach the level of amenities that Charter does and I can't help but compare the two. The breakfast room at QI is tiny and has just a so-so selection compared to Charter Inn's.Quality Inn got our business this time because we wanted more Choice Rewards points.

Stayed July 2011, traveled on business

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Ask OldDutch57 about Quality Inn Sequoia Area

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The staff at this hotel go out of their way to make your stay pleasurable. They make you feel like their old friends of yours. The room was clean and the breakfast was pretty good. The parking lot sweeper for the shopping center at the rear of the hotel at 4:00 AM was not appreciated. The yellow flashing lights and the loud brushes were very disturbing.

Room Tip: I would suggest a room at the front of the hotel to avoid parking lot cleaning for the shopping cent...

The owners/mangers and staff deserve an A+ for care, customer focus and the ambiance that combine to make a great place. Yes, its a standard architectural roadside hotel on a nondescript suburban road, but the hotel is spotless and the staff are obviously dedicated, well informed and genuinely nice and good at their job. The breakfast was well presented, the parking lot is clean and feels safe. There are numerous food choices nearby. If you have the time, a large cinema is directly behind the hotel..we enjoyed a movie there. All up, if in the area again, I will certainly return.

Room Tip: We requested a front facing room, very quite.

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Stayed May 2011, traveled as a couple

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Old New England Style with a Green Gable. 3 story building with elevator. 3 diamond from AAA. Gold award winner from Choice hotels....more less

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Also Known As:

Quality Inn Tulare

Tulare Quality Inn

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