Terms and conditions

The important stuff - our terms & conditions

Please read our Terms of Service before you purchase and get in touch with us if there’s anything you’re concerned about. None of our Terms and Conditions affects your statutory rights. These Terms and Conditions apply to all sales via our web site or at a trade show.

1. Product details

Products are detailed as per product specifications. For any activity DVD purchased please check with your doctor before starting this exercise DVD programme. Gloe-bility ltd assumes no responsibility for failure to use this material correctly, therefore resulting in personal injury.

Please note Gloe-bility cannot be held responsible for any misuse of your Gloe product and consequent damage. Please note that gloe sticks are not advised for people over 120kgs (approx 18st 10lbs).

2. Prices

All prices currently do not include VAT at the current rate and exclude delivery. Prices quoted for delivery are for UK Mainland, this does not include Northern Ireland, the Highlands and Islands which can be quoted for by request via our email address. Gloe-bility Ltd reserve the right to amend our prices at any time, without prior warning and with immediate effect.

3. Making a Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping basket. At any time you can adjust the quantities or remove items from your shopping basket by clicking on "shopping basket" on the right hand side of the website. After you have finished your selection, review your basket and click on "proceed". You will be asked for a few details that we need to be able to fulfil the order.

We accept Credit and UK Debit card payment. Gloe-bility ltd uses World pay to manage its online payments. World Pay are one of the world’s leading payment companies their products and services power commerce across the globe.

We accept 'Visa' credit and debit cards, 'Mastercard' and UK debit cards.. We do not charge for any item until it is ready to ship. We use PayPal secure payments so you may use your credit or debit card with confidence.

4. Availability of Goods

Our goods are dispatched directly from James and James UK our fulfilment partner. Our goods are therefore subject to availability. If an item is out of stock, we will notify you by email on receipt of your order and we will endeavour to supply the item as soon as possible. Alternatively, we will flag the out of stock on our website.

6. Access to our site

We will not be liable if for any reason the site is unavailable at any time or for any period.

7. Website

We make every effort to show every product as accurately as possible but due to limitations and differences between monitors there may be slight colour differences to those displayed.

We endeavour to ensure the accuracy of our web site however it is possible some errors may occur. We will make every effort to rectify any errors as soon as possible but we cannot be held responsible. We are entitled to refuse any order placed by you.

Any material downloaded or obtained from our website is done so entirely at your own risk.

Delivery is normally within 3 working days unless stated otherwise and often much sooner, dispatch of items will be confirmed by email. There are factors which are outside of our control which can delay a parcel so we ask for your patience if this occurs. Delivery is via Royal Mail. In the event of an item arriving damaged, please let us know within 48 hours.

If you are unable to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.

If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the refund or replacement of the goods or the value.

Delivery and postage prices quoted are for the UK Mainland, this does not include Northern Ireland, Highlands and Islands. We are always happy to quote for posting overseas, please email us.

Returns and Refunds

We will accept returns of all items provided:

o The goods returned have remained in sale-able condition

o The goods have been returned within 14 days of delivery to James & James at the following address: c/o gloe. James and James, Dales Manor Business Park, Grove Road, Sawston, Cambridge, CB22 3TJUnited Kingdom

o The original packaging is included (undamaged where possible).

Please inform us within 7 days of delivery that you wish to return an item. Just email as at contactus@gloe.uk.com. Once the item is received, we will refund in full less any delivery charges (unless the goods received are faulty or incorrect) within 5 working days. Any return delivery charges will be payable by you. The item is your responsibility until it reaches us. For your own protection, we recommend for returns, that you send the parcel using a delivery service that insures you for the value of the goods and requires a signature. The cost of returning the item to us is your responsibility.Products returned in a non sale-able condition through customer use or neglect will be paid for in full by the Customer. In this event, the Customer can request that the product be returned to them at their expense. We can only replace or refund on goods that are returned to us accompanied by the Gloe order number which you will find on your order confirmation / invoice. Gloe warrants that the goods are free from defects at the time of despatch.

Gloe-bility will not accept any liability for late delivery of the goods and delivery time will not be the essence of our accepting an order.

Gloe- bility will not accept liability for non-delivery, where this is caused by circumstances beyond our control. But if your order has not been delivered after 15 working days from the date of despatch, and cannot be traced by Royal Mail, then we will replace the item at no extra cost.

In the event that you receive a damaged product or an incorrect order, please inform us within 48 hours of delivery.

To return a product/order, please notify us by email contactus@gloe.uk.com before you return the goods, we will then respond to your email with the appropriate delivery/returns arrangement for your product.A refund will be processed on return of the item.