A&M as an example. The top priorities, areas of excellence, and areas of concern from the Spring 2010 LibQUAL+® survey results for undergraduate and graduate students as well as faculty are illustrated in Table 1. Table 1. Top Five Priorities, Areas of Excellence, and Areas of Concern by Texas A&M User Group, Spring 2010 Undergraduates Top Five Priorities AS-3 Employees who are consistently courteous AS-5 Employees who have the knowledge to answer user questions IC-5 Modern equipment that lets me easily access needed information LP-3 A comfortable and inviting location LP-4 A getaway for study, learning, or research Top Five Areas of Excellence AS-3 Employees who are consistently courteous AS-5 Employees who have the knowledge to answer user questions AS-6 Employees who deal with users in a caring fashion AS-8 Willingness to help users IC-5 Modern equipment that lets me easily access needed information Top Five Areas of Concern LP-3 A comfortable and inviting location Other LibQUAL+® responses ranked 50% or better within each Zone of Tolerance Graduates Top Five Priorities IC-1 Making electronic resources accessible from my home or office IC-2 A library website enabling me to locate information on my own IC-5 Modern equipment that lets me easily access needed information IC-6 Easy-to-use access tools that allow me to find things on my own IC-8 Print and/or electronic journal collections I require for my work Top Five AS-3 Employees who are consistently courteous AS-4 Readiness to respond users’ questions AS-5 Employees who have the knowledge to answer user questions AS-6 Employees who deal with users in a caring fashion AS-8 Willingness to help users RLI 271 6 A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+® ( C O N T I N U E D ) AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC Table 1. Top Five Priorities, Areas of Excellence, and Areas of Concern by Texas A&M User Group, Spring 2010 Undergraduates Top Five Priorities AS-3 Employees who are consistently courteous AS-5 Employees who have the knowledge to answer user questions IC-5 Modern equipment that lets me easily access needed information LP-3 A comfortable and inviting location LP-4 A getaway for study, learning, or research Top Five Areas of Excellence AS-3 Employees who are consistently courteous AS-5 Employees who have the knowledge to answer user questions AS-6 Employees who deal with users in a caring fashion AS-8 Willingness to help users IC-5 Modern equipment that lets me easily access needed information Top Five Areas of Concern LP-3 A comfortable and inviting location Other LibQUAL+® responses ranked 50% or better within each Zone of Tolerance Graduate Students Top Five Priorities IC-1 Making electronic resources accessible from my home or office IC-2 A library website enabling me to locate information on my own IC-5 Modern equipment that lets me easily access needed information IC-6 Easy-to-use access tools that allow me to find things on my own IC-8 Print and/or electronic journal collections I require for my work Top Five Areas of ExcellenceExcellenceofAreas AS-3 Employees who are consistently courteous AS-4 Readiness to respond to users’ questions AS-5 Employees who have the knowledge to answer user questions AS-6 Employees who deal with users in a caring fashion AS-8 Willingness to help users