When confronted with a stressful or challenging situation, say “I can think differently about this.” Over the years I have invoked this phrase many times, and it has changed my life. When a harsh criticism is expressed, instead of responding defensively, say (to self) “I can think differently about this,” and say (to the other person) “Thank you, you just made my day.” When someone said to colleague Alfonso Bucero that he would not be able to get something done, I heard him respond with “I love you, too.”