Problems with controller warranty

Discus and support Problems with controller warranty in XBoX on Consoles to solve the problem; I bought an Xbox one S, and its controller came with a lot of flaws like RB and LB squeaking and loosening, Button A not responding sometimes, RT...
Discussion in 'XBoX on Consoles' started by viheiramedeiros, Aug 13, 2019.

Problems with controller warranty

I bought an Xbox one S, and its controller came with a lot of flaws like RB and LB squeaking and loosening, Button A not responding sometimes, RT grabbing at RB, battery cover not properly seated, and more problems.
I triggered the accessory warranty, and bought the xbox two weeks later, then it is under the 3 month warranty of the controller, and appears as no registered service, as if my control was not under warranty. What do I do?

Problems with controller warranty

Hello

Controllers have a 90 days warranty if when your setting up the service its giving you issues then reach out too suppot. They will ask you too take a picture of your proof of purachse ie a recipt and email it too them. They will then replace the controller
if it has been purachsed in the last 90 days. If its over 90 days or you dont have a recipt then you would need too purachse a new one

Problems with controller warranty

I'm a bit confused as to what your situation is.

If you're looking to service a controller, you can start the process at the Microsoft Device Support page, by registering the console to your account, and then initiating a
service request under the console and then accessories. Even if the devices are out of warranty, they will provide the options you have for service/replacement of the product.

If you have some more details or that doesn't apply, please let us know and we'll do our best to find what it is you need.

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