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Web Hosting FAQ

Why should I host with you?
We provide our customers with personal service, support, and
reliable web servers with fast connections to the Internet. We
provide an uncommon level of support for our customers, many of
whom have no in-house staff or are unfamiliar with setting up and
maintaining a website. You're never just a number with us.

How much space do I need?
It depends on how large your website is. One example of how much
space a website requires . Our website is about 250 kilobytes
which is less than one 1/3 of one megabyte.

How much transfer (bandwidth) is enough?
It depends on the size of your site and how much traffic your site
generates. Using our site again as an example we can have as many
as 30000 visitors a month viewing our entire site (which most
don't) and still use less than 5 GB of bandwidth.

Why don't you offer unlimited transfer?
Traffic to a web site uses server resources and bandwidth which
costs a hosting company money. A company that offers unlimited
transfer at a low price would not be in business for very long.
The Terms of Service of most of these companies state that
customers who use "excessive resources" will be required to
upgrade to a more expensive plan.

How am I billed for hosting?
We automatically bill the credit card on record for your account.
You will be billed on the date that you open your account and
again every month for as long as you host your account with us.
For example, if you open your account on March 10 you will be
billed on this date every month on the 10th.

Can I pay by check?
Yes. This is one of the main reasons we use Paypal. They allow you
to pay with your checking account and it's free to sign up.

Can I upgrade my plan or features later?
You can upgrade your plan at any time without fees (except for the
difference between your current plan and the plan you wish to
upgrade to).

Do I have 24/7 access to my account?
Yes. All of our customers have continuous access to ftp and
control panel.

Do I need a domain name before I sign up for hosting?
Yes, you must have a domain name before signing up for hosting. If
you don't have one you can purchase one at our domain site
www.lowdot.us for $8.95 or less (price depends on TLD: .com .net
.org .us etc). You can pay for your domain with your credit card, checking account
or with PayPal. If you purchase a domain from us you get your
first month of hosting for free.

What are e-mail aliases?
An e-mail alias makes it possible to have e-mail forwarded from
one address to another. Example: You could have e-mail that is
sent to you@somedomain.com forwarded to you@someotherdomain.com.
You could also have e-mail sent to info@somedomain.com forwarded
to you@somedomain.com.

Do you provide a cgi-bin directory?
Yes. You have unlimited access to your own cgi-bin.

How do I know how many visitors come to my site?
Your site comes with 3 statistics packages installed. You may view
your statistics via the control panel.

How long is it before my site is available on the Internet?
Once you have updated the name servers on your domain it generally takes 24
to 72 hours before all of the name servers around the Internet are
updated.

How do I upload files to your server?
Upload files either through the File Manager provided by the site
administrator control panel or by using an FTP client.

Do you offer backup?
We only backup system areas of our servers, not customer
files/sites/emails, etc. You are
encouraged to keep backups of the files you upload to the server
or to use the backup facility provided in your account control panel.