Policies

Shipping

You must be at least 18 years old to place an order. Shipment is restricted to United States addresses only.

Orders placed Monday - Friday before 1:00 p.m. Eastern Time will be shipped same day via customer's chosen method. All orders placed after 1:00 p.m. Eastern Time or on weekends and holidays shall be shipped the next business day.

All coffee orders shall be shipped according to roasting schedules in order to deliver the freshest possible product.

Refunds/Returns

Returns will be handled on a situational basis and must be made within 14 days of product purchase. If you experience a problem with your order please contact us at returns@jamesoncigars.com or call us toll free 1-866-896-1146 to obtain authorization. No returns will be accepted without prior authorization.

All cigars and merchandise must be returned in the condition they were received and in original packaging. No returns will be accepted if the cigars have been cut, lit, or otherwise tampered with.

Returns will not be issued on perishable coffee products.

Privacy

Jameson Cigar Company, LLC maintains the privacy of all our customers. The information we collect via this web site is used exclusively for the purpose of fulfilling customers' orders and notifying customers directly about special deals and site updates. We will not share customer information with other organizations for any reason whatsoever.