Hikvision is pleased to announce the launch of its Hik-Connect service for customers migrating from the HiDDNS Service (please refer to the Dec. 13, 2016 Notice: HiDDNS Service Migrates to Hik-Connect).

Beginning Jan. 3, 2017, the Hik-Connect web portal, www.hik-connect.com, will be available for account registration, to add devices, for centralized management of devices registered to the Hik-Connect platform with domain name, and for device access via domain name link on a web browser. For existing HiDDNS connected devices, customers can still view the devices directly via their domain URL (www.hik-online.com/domainName) through a web browser, iVMS-4200 or iVMS-4500.

In the meantime, customers can use the Hik-Connect App (IOS & Android) to add registered devices for remote management. Hikvision will release a new version of the Hik-Connect App that we expect to be approved by Apple and Google Play and ready for downloading around Jan. 10, 2017. At that time, customers will be able to add devices by Hik-Connect Domain, IP/Domain method, and also continue using the alarm PUSH notification service. For more details about the Hik-Connect service, please consult the following how-to guides: http://www.hikvision.com/en/faq_81.html.

·New Device tab is used for adding devices by Hik-Connect Domain, IP/Domain method.

Jan. 4, 2017

submit to IOS APP Store/Google Play

Estimating extra 4-7 days until approval is completed

As they become available, Hikvision will upload the corresponding device (including IP cameras and recorders) firmware that supports Hik-Connect, on the Hikvision website. In the interim, customers can take advantage of the Hik-Connect platform features by following a few easy steps.

Here are the set-up instructions:

Upgrade device to proper firmware that supports Hik-Connect

Enable “Hik-Connect” on device local or web GUI, and configure corresponding parameters if necessary

Hikvision is pleased to announce the migration from Hikvision’s HiDDNS Service to the Hik-Connect platform.

Hikvision has offered HiDDNS, a Dynamic Domain Name Service, (www.hik-online.com) as an optional service to end users to enable remote access to their video surveillance cameras from a connected device.

As the user base continues to grow, Hikvision is migrating to the new Hik-Connect platform, which offers additional scalability by removing restrictions on capacity. With Hik-Connect on Amazon Web Service we leverage their best practices to enhance our security. Alternatively, customers still have the option to use any other third-party DDNS platform, such as DynDns, No-IP and PeanutHull.

The HiDDNS web portal will be discontinued on Dec. 30, 2017; customers will not be able to register new accounts on www.hik-online.com, nor will they have the ability to access the Device Status tab or the Device Management tab. However, HiDDNS device functionality will not be affected, and users will continue to be able to access each device via domain URL or through iVMS-4200/iVMS-4500 client software.

As of Feb. 16, 2017, no new devices can be registered using the current HiDDNS platform. However, previously registered devices will continue to function on the HiDDNS platform.

The fully featured HIk-Connect platform will be ready in Q1 2017. In the meantime, customers can use the Hik-Connect App to register devices. Once the full platform is online, customers will use the same login account created using the Hik-Connect APP or iVMS-4500 App to centrally manage all devices.

Here are the set-up instructions:

Upgrade device to proper firmware that supports Hik-Connect

Enable “Hik-Connect” on device local or Web GUI, and configure corresponding parameters if necessary

HIKVISION’s newly manufactured devices (i.e. IP cameras (IPC), PTZ cameras, digital video recorders (DVR) and network video recorders (NVR)) with the latest firmware (IPC and PTZ from V5.3.0 DVR/NVR from V3.3.0) no longer have a default password. When using the device for the first time users need to activate the device through a compulsory password setting.