o Develop ideas for member-engaging activities such as contests, quizzes and member challenges. Produce support material as needed.

o Mine member generated content to syndicate across Demandware’s social outposts (.com, Twitter, FB and LI).

Be a community responder; interact with members and help them connect on XChange. Have an attitude of service and a good sense of humor to establish rapport with community members.

Producing virtual member events

o Design, develop and produce XChange-based round-tables, webcasts, conferences and meet-ups that have the impact of in-person events; deliver the same knowledge-sharing and personal interaction of live events on XChange.

o Manage all aspects of agenda design, awareness, recruitment, technical set up, production and follow-up.

Know how to interface with the audience to understand issues and drive right outcomes

Techniques to keep members engaged throughout events and drive post event conversations.

Actively mine and syndicate event content

o Educate Demandware participants on best practices for virtual engagement

o Design and manage a program to stimulate the growth of member-run groups

Of course you’ll want to measure the impact of your excellent work so you will also:

o Assist with the creation of reports to track key metrics; automating report generation and distribution

o Develop and field surveys to measure member satisfaction

Skills/Requirements

o Demonstrated success with virtual event development and production. ‘Go to’ person on leading video/chat/conferencing software. Thorough knowledge of virtual technologies and application: communities, webcasts, chat, live blogging video conferences. Have a portfolio of work share.