I don't understand how it could be this low. I have received feedback on 4 jobs -

2 were 5*1 was 4.81 was 4.6

That should be a score of 97%

I understand that the client who gave me the rating of 4.6 gave me poor private feedback, but I do not understand how this would have such a negative affect - is there a way I can dispute this?

I also have a client who has not given me work in several weeks yet has not closed the account - is this bringing my score down?

I find this detrimental to my continued work on UpWork as I have endeavoured to provide my clients with the best service, have received open and positive feedback from each client, yet am seemingly being brought down by forces beyond my control.

Could you please advise me as to why my score is so low and what I can do.

I have read forums about people deleting jobs from their profile to keep their JSS high in the event a client gives them a negative score. This seems childish to me and I would rather avoid that, but it seems unreasonable to be brought down so severely for circumstances outside of my control.

- really basic question, where can I find the breakdown of the reviews ie. points for quality/communication etc. ? I've been looking and can only find the overall rating.

Just go to your profile and click on the job, that brings up the breakdown.

You need to vet clients FAAAAR more carefully. The type of cheap clients who hire cheap freelancers and then give them lower feedback must be avoided.

I walk away from any client who habitually dishes out low(er) feedback and I also avoid clients who keep hiring cheap people for jobs that should pay far more going by the requirements. Those kind of people will murder your profile and kill your freelancing career.

You'd think they would be grateful to get XYZ for half or a fraction of the going rate, but that is not the case most of the time..

Those wannapreneurs are as mean with their feedback as they are with their money.

This is probably the biggest thing I will take away from this experience - thank you!

I've been so eager to get any work, I haven't been focused on the type of client but I will be more careful in the future. The frsutrating thing is, the job in question that I got negative feedback for, was cutting a few YouTube videos together - very basic, quick turnaround time and I asked if there were any adjustments needed to which there was no reply - but before I began, there was a minor dispute over my rate which I conceded on but feel I was ultimately punished for in the end.