Is anyone who is not a member having this problem?

Whenever i start a new episode or an ad shows up the subtitles will mess up and not work and i have to go into the settings and turn them back on, i was wondering if anyone else has had this problem and if i can fix it.

@Sophie on any of the episodes, they start with no subtitles so i have to turn them back on and after an ad plays i have to turn it back on again. It does this with every episode i play and i don't know if it is just my computer or something else.

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