Social Media 'House Rules'

We have a set of simple ‘house rules’ for our Facebook page.

We want you to engage with us on social media, but we reserve the right to remove posts when our house rules aren’t observed. We may also block users without explanation if our guidelines are breached.

Please do not use our Facebook page to:

Post offensive content. We will treat a post as offensive and delete it if it contains swearing, personal attacks or threats, or if it is libellous or discriminatory.

Advertise products or services, or share personal information.

Post the same message, or a similar message, repeatedly.

Responding to your messages

If you contact us on Facebook, we aim to reply to your message as soon as we can but our page isn’t monitored 24-7. If you have an emergency, please call our out-of-hours service on 01926 400255.

If you have specific questions regarding your pet's health then it is best to speak to us in person.