Addressing threats to health care's core values, especially those stemming from concentration and abuse of power. Advocating for accountability, integrity, transparency, honesty and ethics in leadership and governance of health care.

Wednesday, October 31, 2012

Legal settlements by pharmaceutical companies for less than $100 million now seem to barely rate as news in the US. The best report, albeit short, of a by Boehringer Ingelheim for a mere $95 million, seems to be in the Hartford (CT) Courant. The summary was:

Boehringer Ingelheim, a German company with U.S. headquarters in Ridgefield, has agreed to pay $95 million to settle allegations that it promoted four drugs for uses unsupported by research, and that it paid kickbacks to doctors to prescribe the drugs, the U.S. Department of Justice has announced.

It included most of the usual elements.

Off Label Marketing

Two of the drugs in the case are for treating chronic bronchitis and emphysema, and were suggested for children with asthma and coughs from the flu. The drugs had not been tested on children.

'I was concerned that doctors were basing their treatment decisions on false information,' [former Boehringer Ingelheim pharmaceutical representative and whistle blower Ron] Heiden said in the released statement. 'Promoting off-label treatments with potential serious consequences just to increase sales is heinous behavior.'

I note parenthetically that some industry apologists belittle the possible harms of truthful off-label marketing (e.g., look here). However, at least in this case, the marketing was alleged to be based on falsehoods.

Furthermore, some industry apologists may also decry the regulation of off-label marketing as a violation of the US Constitutional guarantees of freedom from government infringement on individual free speech. Note, however, that Boehringer Ingelheim in this case got exclusive rights to market these drugs for many years from the government. In exchange for these rights, the law restricted their right to market the drugs to approved indications.

Promotion Beyond the Evidence

The company told doctors Aggrenox was better than Plavis to reduce the risk of heart attacks, but there was no evidence to support that claim, the Justice Department said. The drug had FDA approval to prevent secondary strokes.

Again, the truthfulness of the premises underlying the marketing apparently was questionable, to use charitable phrasing.

the settlement resolved allegations that Boehringer Ingelheim paid kickbacks to health care professionals to induce them to prescribe all four of the drugs. These kickbacks included payments for participating in advisory boards, speakers’ training programs, speaker programs and consultant programs.

Note further that apologists for industry also belittle the importance of the effects of conflicts of interest on health care (e.g., look here). In this case, activities that are often referred to as species of conflicts of interest, e.g., advisory board membership, speakers board membership, consulting, apparently were meant as vehicles for payments to induce prescribing. That is, apparently what some might have called conflicts of interests were allegedly kickbacks, or bribes. As we have discussed before, it is one thing to be paid for legitimate clinical, educational, or scientific activity when such payments might influence professional, educational, or scientific judgments or activities about other matters. It is entirely another thing to be paid a kickback to favor a drug company's marketing campaign instead of making decisions that put patients first.

A Corporate Integrity Agreement

[From the Hartford Courant]

Also as part of the settlement, Boehringer agreed to enter into an
expansive Corporate Integrity Agreement to avoid such marketing in the
future.

We have noted before that such agreements do not seem to deter future bad behavior, (e.g., look here).

No Admission of Wrongdoing by the Company

[from the AP]

'The pharmaceutical industry as a whole has undergone significant
changes over the past decade and continues to be under intense
scrutiny,' said Greg Behar, president and chief executive officer of
Boehringer Ingelheim. 'Likewise, our internal processes and compliance
practices have evolved significantly over the years.' The company said
it has been cooperating with the government investigation.

Again, if there is no acknowledgement by the company that it did wrong, do we expect it not to do wrong in the future?

Summary

Here was yet another legal settlement that documents the pervasiveness of the influence of marketing and public relations over physicians' professional responsibilities. This is just one of several recent posts (e.g., here and here) about the malevolent influence of deceptive marketing or public relations on the evidence that health care professionals should be using to make the best possible decisions for individual patients.

Such legal settlements seemingly have had no effect on the bad behavior of big health care organizations, while they continually erode trust in these organizations and their leadership, and trust in physicians to put patients ahead of personal gain.

Furthermore, these cases seem to be part of a larger social problem. It seems that nowadays the leadership of large, powerful organizations feels free to promote their own interests using psychologically sophisticated but deceptive marketing and public relations strategies no matter what their effect on the public welfare.

As we have said all too many times before, we will not deter unethical behavior by health care organizations until
the people who authorize, direct or implement bad behavior fear some
meaningfully negative consequences. Real health care reform needs to
make health care leaders accountable, and especially accountable for the
bad behavior that helped make them rich.

Thursday, October 25, 2012

On the heels of our discussion of how one pharmaceutical company employed a "publications strategy" to commission and control randomized controlled trials to serve marketing purposes, a US Senate committee has released a report about how a device/ biotechnology company "influenced the content of articles in peer-reviewed scientific publications to present... [its product] in the best possible light."

A report by the Senate Finance Committee based on thousands of documents it
subpoenaed from Medtronic Inc raises new questions about the integrity of the medical research underpinning
one of the medical-device maker's products.

Medtronic was 'heavily involved in drafting, editing and shaping the content
of medical journal articles' about the product—a bone-growth protein used in
spine surgery called Infuse—even as it was paying the physicians who wrote those
articles a total of $210 million for unrelated work, the Senate report
alleges.

In one instance, a Medtronic employee recommended to one of the physicians
not publishing a list of side effects associated with Infuse in a 2005 journal
article, company emails show. Medtronic marketing officials also urged inserting
language into other journal articles touting the use of Infuse as better for
patients than using bone harvested from their pelvises because of the pain
associated with the latter, other company documents show.

Medtronic's influence extended to preparing a physician's 2002 speech to a
panel advising the Food and Drug Administration on whether to approve the drug,
the report alleges. The physician's disclosure to the panel at the time
suggested his testimony was independent, but the company had in fact helped him
draft it and paid him as a consultant the previous year, company documents show.
Medtronic later hired the physician as an executive.

In response to the Senate report, Medtronic issued a statement saying it 'vigorously' disagreed with any suggestion that 'it improperly influenced or
authored any of the peer-reviewed published manuscripts.' The company also
denied that it 'intended to under-report adverse events' associated with
Infuse.

The Extent of the Problem

The report itself is available here. It is worth discussing some of its sections about how the company is alleged to have influenced the peer-reviewed, scholarly clinical literature in more detail.

First, it asserted that "Medtronic employees, including employees working for its marketing department, collaborated with physician authors, many of whom had significant financial relationships with Medtronic, to draft" 11 specific articles in the literature published between 2002 and 2009.

Obfuscating Adverse Effects

The report provided detail about specific instances in which Medtronic employees appeared to influence publication to further marketing objectives. The first was apparently to cloud discussion of adverse effects of its product [italics added for emphasis]:

documents indicate that a Medtronic employee involved in editing a draft of the 2005 Journal of Bone and Joint Surgery (JBJS) article by Burkus, et al. about a similar InFuse procedure involving allograft bone (a cage made from donated bone rather than the FDA-approved titanium), recommended that 'significant detail' concerning adverse event data should not be published.

On June 16, 2004, Dr. Julie Bearcroft, Director of Technology Management in Medtronic’s Biologics Marketing Department, wrote an e-mail to other Medtronic employees, commenting on a draft of the study, 'I have made some significant changes to this document (some at the request of Dr. Burkus) both in format and content. In this e-mail, she asked: 'How much information should we provide relative to adverse events? . . . You will see my [note] in the attached document but I don’t think significant detail on this section is warranted.' The referenced note in the draft article stated: 'I don’t believe we want to report in the same manner as we do in IDE studies. I personally think it is appropriate to simply report the adverse events were equivalent in the two groups without the detail.' According to an internal e-mail, the adverse events were observed in the trial and formatted in a detailed table. But following the advice of Bearcroft, this table of adverse events was not included in the published paper.

On July 3, 2004, after Medtronic edited the paper, Dr. Burkus sent a draft to his co-authors writing that 'this manuscript documents the superiority in clinical and radiographic outcomes with the use of rhBMP2 in a study population of only 133 patients.'

According to the Carragee et al. Spine Journal article published in 2011, the 2005 JBJS article 'reported no complications, such as end-plate fracture, collapse, and implant migration associated with rhBMP–2 despite the clear radiographic findings in at least the one presented case. The e-mail exchange indicates that, in addition to Medtronic editing the manuscript without attribution, the company was recommending that the article omit a complete accounting of adverse event data, including serious adverse event data that were already considered a documented concern by FDA in similar application.

These types of adverse events were disclosed in Table V of a 2009 follow-up article concerning the original IDE study. Studies published in 2007 revealed that InFuse is associated with 'a clinically important early inflammatory and osteoclastic effect of the rhBMP–2 in soft tissue and bone, respectively. In other words, Medtronic recommended against including information in the study that was ultimately revealed to have an association between In-Fuse and weakening that could lead to collapse of the bone and implant and required that patients undergo additional surgery.

Note that in this example, someone explicitly associated with marketing apparently edited a draft of a scholarly article, suggested that detail about adverse effects of the company's product be omitted, and that the published article in fact omitted such detail.

The report also included an example in which another Medtronic employee apparently tried to "tone down" the discussion of adverse effects of the product, but did so too late to influence the published version.

Emphasizing the Adverse Effects of an Alternative to Using the Company's Product

On the other hand, the report also included an example in which it alleged that a company employee suggested adding emphasis to the drawbacks of using a management strategy that did not include use of the company's product.

After receiving a draft of an early InFuse study 52 to review in October 2001, Medtronic’s Neil Beals, whose 'primary job responsibility was to manage Biologics marketing programs and initiatives,' recommended that the physician authors of the study emphasize pain experienced by patients who received the bone graft. The patients were divided into an investigative group that received InFuse and a control group that received a bone graft obtained from the iliac crest of their pelvis. An October 31, 2001 e-mail shows that Beals suggested to Dr. Burkus that 'a bigger deal should be made of elimination of donor site pain with INFUSE . . . so that ‘equivalent’ results aren’t received as a let down.' Again, after reviewing a later draft of the study, Beals asked Dr. Burkus on March 8, 2002, 'would it be appropriate to make a bigger deal out of donor site pain and include more discussion and references? Subsequently, a sentence was inserted at the end of a later draft, and included in the published version of the article, that read, 'The use of rhBMP–2 is associated with high fusion rates without the need for harvesting bone graft from the iliac crest and exposing the patient to the adverse effects associated with that procedure.'

Medtronic also sought to include discussion of long-term pain in the Baskin, et. al. 2003 paper on InFuse in the cervical spine. In a draft of the publication that was being circulated on August 30, 2002, the authors wrote, '[b]y 12 months after surgery, the patients [sic] graft-site pain had resolved . . . and no patients complained about the graft-site appearance.' Beals inserted comments after this sentence stating, 'ALTHOUGH THE PATIENTS DID NOT COMPLAIN ABOUT APPEARANCE DIDN’T SOME STILL EXPERIENCE PAIN AT THE DONOR SITE? SEEMS LIKE RESIDUAL EFFECTS OF DONOR SITE SHOULD BE NOTED. [sic] [emphasis in original]. In an e-mail to his colleague, Beals wrote, 'I would also add in more discussion on donor site pain and need for osteogenetic graft material (plant seed of doubt for just using allograft by itself ). A review of the final published article reveals that, after Beals made the suggestion to emphasize pain at the bone graft site, a sentence was added in the final version of the article that read, '. . . even at the 24-month follow-up assessment, some patients continued to experience residual pain at the donor site, and rated the appearance of the site as only fair.'

Note that in these two examples, another marketing employee edited drafts of two scholarly articles, suggested that more emphasis be put on supposed adverse effects of the procedure that the articles compared to the procedure which used the company's product, and that the two articles included such emphasis.

Deceptive Response to Peer Reviewers' Criticisms of Apparent Bias

Finally, the report included an instance in which a company employee managed correspondence between an article's ostensible first author and journal editors to try to defend wording which reviewers had criticized for bias in favor of the company's product.

In summary,

E-mail exchanges between Dr. Burkus and Medtronic employees regarding a study of InFuse utilizing the posterior lumbar interbody fusion (PLIF) technique and published in The Spine Journal in 2004 demonstrates that Medtronic employees not only edited the draft manuscript to include comments supportive of InFuse, they also covertly participated in the peer-review process by drafting responses to peer-reviewers on behalf of the physician authors named on the paper.

In particular, one employee, Rick Treharne, previously identified as "Senior Vice President of Clinical and Regulatory Affairs," wrote a very positive summary statement for the article's discussion section:

In a January 10, 2003, e-mail to Dr. Burkus, Rick Treharne wrote, 'In looking over the data, I was impressed with how well the BMP patients actually did. So much so that I added a few paragraphs at the end that you may not agree with.'

However, the reviewers were skeptical,

One reviewer wrote: 'Unless the authors can discuss the results of this study in an unbiased manner, which they have been unable to do in its present form, this data should not be published.' Another reviewer wrote: 'The manuscript is full of biased statements that are a reflection of the data evaluators—the company that markets the product.' That reviewer recommended a discussion of potential bias in the text of the paper writing, 'As it stands it is an advertisement for a specific product without significant scientific merit.'

Then, Medtronic employees then took over the process of responding to this review, to wit,

E-mail correspondence on May 28, 2003, indicates that Medtronic’s Rick Treharne wrote and sent Dr. Burkus a draft letter to Dr. Tom Mayer, Editor-in-Chief of The Spine Journal, to address concerns raised by orthopedic surgeons tasked with peer-reviewing the submitted PLIF paper. A subsequent e-mail by Julie Bearcroft notes that she and Dr. Burkus collaborated further on the response to the peer-reviewers of this study during a Lumbar Spine Study Group event.

In response to the peer-reviewers’ concerns about bias in the manuscript, the response letter seemingly misled The Spine Journal by stating that 'To help eliminate any potential bias, only one of the co-authors was a clinical investigator—the other three were independent reviewers of all the data. Since these data are taken from a clinical IDE study sponsored by a company, only the company would have all the data in its database—data that is reviewed by FDA auditors. We don’t believe any discussion of bias is needed for the text.' By the end of 2003, 'independent reviewers' Dr. Haid and Dr. Burkus would have received $7,793,000 and $722,000 from Medtronic, respectively. This draft letter, written at least in part by Medtronic on behalf of Dr. Burkus, did not disclose the company’s role in directly editing the paper nor did it disclose the magnitude of financial payments made to the supposed 'independent reviewers.'

Thus, in this case, a marketing employee apparently edited a draft of a scholarly article to exaggerate benefits of the company's product, directly adding text to the article, and when peer-reviewers suggested that the article showed bias towards the company's product, apparently two employees ghost-wrote a response letter that claimed that certain authors were "independent reviewers," obfuscating that they had previously received large payments from the company.

Summary

In 2010, we noted reporting that suggested Medtronic had paid huge amounts, millions of dollars, to spine surgeons for reasons that were not clear. Later that year, we noted further reporting that surgeons who were getting amounts sometimes exceeding one million dollars from Medtronic were not disclosing these payments in scholarly articles about the company's BMP-2 product.

Now there appears a US Senate committee report alleging that Medtronic marketing employees systematically influenced the writing, editing, and publication of multiple ostensibly scholarly articles, ostensibly written by doctors, to favor the Medtronic In-Fuse BMP-2 product. This adds to previous case studies suggesting that pharmaceutical, biotechnology, device and probably other kinds of company marketers may try to systematically manipulate the design, implementation, analysis, and dissemination of supposedly scholarly and unbiased clinical research to more effectively market their products and services.

This is discouraging to a former full-time academic physician who now realizes that the difficulties I encountered getting my manuscripts published, given that they written entirely by academic investigators and uninfluenced by marketers, may have been due to the cacophony of competition from marketing influenced texts professionally promoted to journals to serve vested interests.

This is more discouraging to a proponent of evidence-based medicine who believes that medical decisions ought to be informed by critical review of clinical research obtained by systematic search in order to weigh the benefits and harms of management options,accounting for patients' values. When that clinical research was being deliberately influenced and biased by people selling goods and services, it is not clear that even rigorous critical review will distill the truth from the injected bias. Yet if physicians cannot depend on published research to guide their decision making for individual patients, what can they depend on?

I conclude as I did my last post,... Thus health care professionals, policy makers, researchers, and the
interested public need to be even more skeptical about arguments made to
promote innovative treatments and other clinical interventions.
However, it is not clear that even rigorous skepticism can defend the
integrity of evidence based medicine from marketing disguised as
clinical research.

Going forward, we must consider erecting an impregnable barrier between
clinical research and those whose primary interest is to make money by
selling health care goods and services. If we do not do that, we will
forever need to worry that we really have no idea what "works in
medicine," and whether any particular test, treatment, or program
provides benefits that outweigh its harms.

Wednesday, October 24, 2012

Several members of Congress have written HHS demanding meetings on health IT issues such as upcoding, test overutilization, misuse of incentive programs, and other factors as here.

However, what was largely left out was the issue of safety.

I've written this letter to the congresspeople who've written to HHS secretary Sebelius (PDF available at this link):

October 24, 2012

To:

Sens. Coburn, Burr,
Roberts and Thune

Reps. Ellmers, Camp,
Herger, Upton
and Pitts

United States Congress

Washington, DC

Re:HITECH and healthcare information technology

Dear Senators and
Representatives,

I applaud your recent
inquiries to HHS regarding critical issues related to healthcare information
technology (EHRs, physician order entry, decision supporting systems,
etc.) Issues such as the possible role of these systems in upcoding and
Medicare overbilling, test overutilization, abuse of incentives, etc. must be
addressed.

However, you did not
address an issue probably more important to the public, indeed to us all as
patients – that of health information technology safety.

Congress must be made
aware that health IT exists in two forms: good health IT and bad
health IT. Bad health
IT reduces safety, creates close calls, injures, kills, raises costs, and
sacrifices information privacy and confidentiality, among other ill
effects.

Congress must also be
made aware that unfortunately due to systemic impediments to free flow of
information about health IT systems and lack of FDA or other independent
industry regulation, bad health IT is rarely removed from the marketplace or fixed.

FDA and its director
of the Center for Devices and Radiological Health (CDRH), Jeffrey Shuren MD JD,
testified to HHS in Feb. 2010 that “under the Federal, Food, Drug, and Cosmetic
Act, health information technology software is a medical device”, but that FDA
has “largely refrained from enforcing our regulatory requirements with respect
to HIT devices.”

The Agency for
Healthcare Research and Quality (AHRQ) recently reported that the highest
prevalence of medical technology safety issues was related to EHR systems.Even worse, there is a lack of reporting
transparency. Harms are known of, but the magnitude admittedly unknown due to
systematic impediments to reporting transparency, collection and analysis, as
noted by FDA in a 2010 internal memo and IOM itself in its 2012 report on
health IT safety. This is unprecedented in modern medicine, violates
patient’s rights, and under no circumstances should be considered acceptable.

I personally know of
adverse patient outcomes including death related to bad health IT that are
unreported (even in a state that mandates reporting of medical incidents and
serious events), as do numerous colleagues.

This paper’s
recommendations will not happen without the oversight of Congress. As
stated in the paper itself, “Some medical and IT leaders have invested their
reputations, and their organization’s time and money, in the software [implementation]
program; complaints that expose large problems may not be appreciated or
carried forward.”

Some claim safeguards
are already in place in the form of HHS certification of health IT.

Unfortunately, the HHS
health IT certification guidelines do not have sufficient depth nor the correct
focus to distinguish between bad health IT and good health
IT. Certification for MU does not look at real-world testing
for safety, reliability and usability, for instance, under real loads, in
actual clinical settings, and is not very thorough.

On the other
hand, NASA, the pharmaceutical industry (via FDA's regulation of
pharmaceutical research and manufacturing IT) and others dependent on
mission-critical software have rigorous validation procedures to check for
such factors, e.g., NASA’s "Certification Processes for Safety-Critical andMission-Critical Aerospace Software" that includes rigorous testing to
distinguish bad IT from good IT, and remediate or abandon the former.

p. 6-7: In order to meet most
regulatory guidelines, developers must
build a safety case as a means of documenting the safety justification
of a system. The safety case is a record
of all safety activities associated with a system throughout its life.
Items contained in a safety case include the following:

• Description of the system/software
• Evidence of competence of personnel
involved in development of safety-critical software and any safety activity
• Specification of safety requirements
• Results of hazard and risk analysis
• Details of risk reduction
techniques employed
• Results of design analysis showing that the system designmeets all
required safety targets
• Verification and validation strategy
• Results of all verification and
validation activities
• Records of safety reviews
• Records of any incidents which occur
throughout the life of the system
• Records of all changes to the system and justification of its continued safety

These processes need
to be put in place regarding healthcare IT as well, but will take much time and
regulatory push on the industry to occur. In the absence of truly
rigorous testing, though, transparency is essential.

¨Third
party–administered doctor and nurse surveys about their experiences with EHR
systems;

¨Direct
clinician-to-public reporting; and

¨A
formalized system of hazards reporting from EHR systems.

These measures are
essential if the technology is to achieve the benefits of which it is
theoretically capable, but not presently achieving despite the hundreds of
billions of dollars being spent.

In conclusion, I ask
you to add to your inquiries the subject of health information technology
safety. That includes the need for HHS to develop a robust, transparent
national reporting system for safety problems created by the technology, and a
system to ensure that bad health IT is either fixed in a timely manner or
removed from the marketplace.

Friday, October 19, 2012

The development of the randomized controlled clinical trial (RCT) was one of the major scientific advances in clinical medicine. RCTs provide a major part of the evidence underlying evidence based medicine. RCTs provide a major source of data used by the US Food and Drug Administration, and similar agencies in other countries, to decide whether to approve drugs or devices to manage particular clinical problems. Unfortunately, with the rise of the RCT came a rise in attempts to suppress and manipulate clinical trials by those with vested interests, often in selling the products and services the trials can evaluate.

Many of the examples we have discussed were of attempts at manipulation or suppression of clinical trials originally done to provide evidence for product approval, or even ostensibly to advance clinical science. Yet a relatively new article covering evidence revealed from litigation about the drug gabapentin (Neurontin) originally made by Parke-Davis, first a part of Warner Lambert, now part of Pfizer suggests that many clinical trials may not be done to advance science, or even just to provide data to regulators, but only to market products.

The article is Vedula SS, Goldman PS, Rona IJ, Greene TM, and Dickersin K. Implementation of a publication strategy in the context of reporting biases: a case study based on new documents from the Neurontin litigation. Trials 2012; 13: 136. Link here.

Methods Summary

The article described a case study based on documents revealed in 2008 litigation. The purpose of the study was:

to describe the implementation of a publication
strategy for off-label marketing of gabapentin, within the context of reporting biases
and spin of Pfizer and Parke-Davis’s clinical trial findings, for four off-label uses:
migraine prophylaxis, treatment of bipolar disorders, neuropathic pain, and nociceptive
pain.

The study examined documents revealed through the 2008 litigation. It concentrated on documents relating to the marketing of Neurontin for four off-label indications, that is, for four potential reasons to use the drug which had not yet been approved by the US FDA. It focused on documents discussing strategies for marketing for these indications, and then documents about particular company sponsored RCTs done for these indications.

Strategies to Sell Drugs

The documents examined by the investigators showed that Parke-Davis prepared "marketing assessments" for four possible indications for Neurontin. The assessments discussed two possible strategies. The "indication strategy" would be to conduct trials for the purposes of providing data to the FDA in the hope that the FDA would then approve the new indication for the drug. The "marketing strategy" would be, in the words of an internal company memo quoted in the study, to conduct clinical trials and

to disseminate the information as widely as possible through
the world’s medical literature

In other words, the publication strategy involved using RCTs first for marketing, rather than scientific or regulatory purposes.

How the Trials were Controlled by Marketers

The publication strategy involved not simply doing trials and publicizing their results, but controlling the messages conveyed by the trials to make sure they primarily supported marketing. This was done by having the company's marketing department control the content of the trial reports.

A Neurontin Publications Subcommittee (NTN PSC) was formed within Pfizer and Parke-Davis
to implement a publication plan. Minutes from meetings between the NTN PSC and Medical
Action Communications (MAC), a medical writing company, indicate that a list of key
messages, guiding the content of published reports related to the trials of gabapentin
for off-label indications, was developed based on a branding guide

Thus it appeared to be that marketers, not physicians or scientists were in control of supposedly scholarly research publications appearing in medical journals.

The marketers controlled content by controlling those who wrote it.

A standard operating procedure related to publication of affiliate-driven manuscripts
was identified in internal company documents dated October 16, 2002, and it sheds
further light on the publication planning process (see Figure 3). (The term affiliate in this context refers to Pfizer’s foreign affiliates, that
is, corporations related to Pfizer by either shareholdings or other means of control,
including subsidiary, parent, or sibling corporations). According to the internal
company documents, 'affiliate-driven manuscripts' were written for Pfizer and Parke-Davis
by MAC and sent to the authors for approval. Each article was coordinated by a manuscript
team, consisting of representatives from the medical and marketing divisions of the
company. The documents also indicate that all affiliate-driven manuscripts should
be forwarded to the NTN PSC for review. One of the objectives of manuscripts being
reviewed by the NTN PSC was to ‘ensure that they are in-line with current product
messages and areas of interest’

Manipulating the Dissemination (and Analysis) of Research Results

Note that the control of publication by marketers describe above involved ghost-writing of articles by medical education and communications companies (MECCs). Later the article explained that these ghost writers were "not appropriately acknowledged" in the resulting published articles.

The Vedula et al study article provided examples of "spin" in the writing of again supposedly scholarly research publications used in fact to support marketing, and controlled if not composed by marketers.

We identified spin in publications related to 8/12 trials included in our analysis.... We classified the following as spin: emphasis in the published report
on outcomes that were not specified in the study protocol (Study 879–201) ...; conclusions that did not match study findings described in the internal company
research report (Study 945–220) ...; extensive rationale to explain away statistically non-significant (unfavorable to
the sponsor) findings (Study 945–209; 945–291; No study number - Gorson) ...; conclusion of treatment effectiveness from an uncontrolled study (Study 945–250) ...; emphasis on statistically significant secondary outcomes despite negative findings
for the primary outcome (Study 945–271) ...; and an explicit description of an attempt to spin study findings (as described in
internal company emails) (Study 945–306).

Note that while most of these examples of spin involved manipulation of the dissemination of study results, that is, doubtful, biased or fallacious arguments based on apparently unbiased data, they also involved manipulation of the analyses (in italics).

The article also described manipulation of dissemination involving the timing of publication, including delaying publication of an article despite the wishes of the study's investigators because the results were not statistically significant, and hence not favorable for marketing.

Summary

Documents revealed by litigation about Neurontin in 2004 provided insights about how pharmaceutical and presumably other kinds of health care corporations may conduct systematic, deceptive stealth marketing campaigns to promote their products and services (look here). We noted that initial media coverage of documents revealed in the 2008 litigation also suggested the existence of a systematic "publication strategy" to control dissemination of results of particular trials, while suppressing trials whose results could not easily be spun to provide support of marketing objectives (look here).

Now the new paper by Verdula et al fill out our knowledge of this case. The paper suggests that randomized controlled clinical trials may be done not to advance science, or even convince regulators, but primarily to market their sponsors' products. Thus some significant proportion of the clinical research literature, the literature that physicians and other health professionals have relied upon to make evidence-based decisions for their patients, may exist mainly for marketing purposes. Even the most rigorous methods used by clinical epidemiologists to review research are meant to discover problems that arose from human error or the inevitable trade-offs made when research is done in the real world, but not deliberately introduced biases and defects meant to promote vested interests. Thus it is not clear that even the most "evidence-based" medical decisions are based on real scientific evidence rather than the spinning of marketers.

Thus health care professionals, policy makers, researchers, and the interested public need to be even more skeptical about arguments made to promote innovative treatments and other clinical interventions. However, it is not clear that even rigorous skepticism can defend the integrity of evidence based medicine from marketing disguised as clinical research.

Going forward, we must consider erecting an impregnable barrier between clinical research and those whose primary interest is to make money by selling health care goods and services. If we do not do that, we will forever need to worry that we really have no idea what "works in medicine," and whether any particular test, treatment, or program provides benefits that outweigh its harms.

Thursday, October 18, 2012

This from a commenter, who has been deeply involved in major governmental health IT initiatives in another land, who wishes to remain anonymous:

The whole HITECH initiative really is getting like the equivalent of loading up a brand new airplane with paying travelers before debugging the software or even putting a model in the wind tunnel, and doing so without FAA approval.

If anyone attempted that in aviation, no one and I mean NO ONE would board the plane including the crew and Captain, so why is it OK in healthcare? Is it just because the avoidable disasters are one body at a time in Health vs. 200-400 at once in air travel?

A meeting of government officials reveals that medical equipment is becoming riddled with malware.

Technology Review
Published by MIT
David Talbot
Wednesday, October 17, 2012

Computerized hospital equipment is increasingly vulnerable to malware infections, according to participants in a recent government panel. These infections can clog patient-monitoring equipment and other software systems, at times rendering the devices temporarily inoperable.

While no injuries have been reported, the malware problem at hospitals is clearly rising nationwide, says Kevin Fu, a leading expert on medical-device security and a computer scientist at the University of Michigan and the University of Massachusetts, Amherst, who took part in the panel discussion.

I note the seemingly universal refrain"no injuries have been reported" once more (see this query link to similar statements regarding IT malfunctions), which is irrelevant since reporting mechanisms for medical errors are noted to be deficient.

Software-controlled medical equipment has become increasingly interconnected in recent years, and many systems run on variants of Windows, a common target for hackers elsewhere. The devices are usually connected to an internal network that is itself connected to the Internet, and they are also vulnerable to infections from laptops or other device brought into hospitals. [I note that it should be impermissible to connect "alien" machines to a hospital's network without authorization, and that attaining that level of security protection is not difficult - ed.] The problem is exacerbated by the fact that manufacturers often will not allow their equipment to be modified, even to add security features.

In a typical example, at Beth Israel Deaconess Medical Center in Boston, 664 pieces of medical equipment are running on older Windows operating systems that manufactures will not modify or allow the hospital to change—even to add antivirus software—because of disagreements over whether modifications could run afoul of U.S. Food and Drug Administration regulatory reviews, Fu says.

In other words, let's run at high risk if it avoids the time and expense of FDA reviews that would ensure the equipment is safe and operates as expected with the software updates.

As a result, these computers are frequently infected with malware, and one or two have to be taken offline each week for cleaning, says Mark Olson, chief information security officer at Beth Israel.

It is unclear how the servers running the hospital information system, electronic health records systems, physician order entry systems etc. are immune to spread of the malware.

"I find this mind-boggling," Fu says. "Conventional malware is rampant in hospitals because of medical devices using unpatched operating systems. There's little recourse for hospitals when a manufacturer refuses to allow OS updates or security patches."

The worries over possible consequences for patients were described last Thursday at a meeting of a medical-device panel at the National Institute of Standards and Technology Information Security and Privacy Advisory Board, of which Fu is a member, in Washington, D.C. At the meeting, Olson described how malware at one point slowed down fetal monitors used on women with high-risk pregnancies being treated in intensive-care wards.

In its face, that is potentially catastrophic depending on the degree of "slowdown" and whether data is lost.

"It's not unusual for those devices, for reasons we don't fully understand, to become compromised to the point where they can't record and track the data," Olson said during the meeting, referring to high-risk pregnancy monitors. "Fortunately, we have a fallback model because they are high-risk [patients]. They are in an IC unit—there's someone physically there to watch. But if they are stepping away to another patient, there is a window of time for things to go in the wrong direction."

The reasons seem obvious to anyone who's had a serious malware infection on their PC. I've only had one - a computer I bought at a fleamarket for $7 was so severely infected it was unusable for even basic tasks, and was resistant to virus removal. I solved that problem by installing a fresh copy of the OS, immediately followed by all patches and the latest anti-malware software.

The computer systems at fault in the monitors were replaced several months ago by the manufacturer, Philips; the new systems, based on Windows XP, have better protections and the problem has been solved, Olson said in a subsequent interview.

This implies the older systems were running on Win 98 or earlier or an old version of Win NT. Amazing.

At the meeting, Olson also said similar problems threatened a wide variety of devices, ranging from compounders, which prepare intravenous drugs and intravenous nutrition, to picture-archiving systems associated with diagnostic equipment, including massive $500,000 magnetic resonance imaging devices.

Olson told the panel that infections have stricken many kinds of equipment, raising fears that someday a patient could be harmed. "We also worry about situations where blood gas analyzers, compounders, radiology equipment, nuclear-medical delivery systems, could become compromised to where they can't be used, or they become compromised to the point where their values are adjusted without the software knowing," he said. He explained that when a machine becomes clogged with malware, it could in theory "miss a couple of readings off of a sensor [and] erroneously report a value, which now can cause harm."

I opine that harm could already have occurred; it just may not been recognized as such nor reported. Disappearing data and other EHR failure modes known to have caused harm and/or deaths could be related to malware, for example.

... Malware problems on hospital devices are rarely reported to state or federal regulators, both Olson and Fu said. This is partly because hospitals believe they have little recourse. Despite FDA guidance issued in 2009 to hospitals and manufacturers—encouraging them to work together and stressing that eliminating security risks does not always require regulatory review—many manufacturers interpret the fine print in other ways and don't offer updates, Fu says. And such reporting is not required unless a patient is harmed. "Maybe that's a failing on our part, that we aren't trying to raise the visibility of the threat," Olson said. "But I think we all feel the threat gets higher and higher."

I note that health IT related problems are also rarely reported, with only one vendor being the exception (see my post on the FDA MAUDE voluntary reporting database here). The reasons likely are not because "hospitals believe they have little recourse" - the real reasons may be fear, complacency and/or incompetence.

Speaking at the meeting, Brian Fitzgerald, an FDA deputy director, said that in visiting hospitals around the nation, he has found Beth Israel's problems to be widely shared. "This is a very common profile," he said. The FDA is now reviewing its regulatory stance on software, Fitzgerald told the panel. "This will have to be a gradual process, because it involves changing the culture, changing the technology, bringing in new staff, and making a systematic approach to this," he said.

Changing the culture would be nice, considering we are now entering a national rollout of complex enterprise clinical resource and workflow control systems anachronistically known as "electronic medical records."

In an interview Monday, Tam Woodrum, a software executive at the device maker GE Healthcare, said manufacturers are in a tough spot, and the problems are amplified as hospitals expect more and more interconnectedness. He added that despite the FDA's 2009 guidance, regulations make system changes difficult to accomplish: "In order to go back and update the OS, with updated software to run on the next version, it's an onerous regulatory process."

My comment is, if you can't take the heat of work in the real-world medical setting, if you cannot be part of the medical team, then get out of the clinic. You're likely to do more harm than good.

John Halamka, Beth Israel's CIO and a Harvard Medical School professor, said he began asking manufacturers for help in isolating their devices from the networks after trouble arose in 2009: the Conficker worm caused problems with a Philips obstetrical care workstation, a GE radiology workstation, and nuclear medical applications that "could not be patched due to [regulatory] restrictions." He said, "No one was harmed, but we had to shut down the systems, clean them, and then isolate them from the Internet/local network."

He added: "Many CTOs [chief technology officers - ed.] are not aware of how to protect their own products with restrictive firewalls. All said they are working to improve security but have not yet produced the necessary enhancements."

Then why are they CTO's? Is this the phenomenon of generic or underqualified managers rearing its head?

Fu says that medical devices need to stop using insecure, unsupported operating systems. "More hospitals and manufacturers need to speak up about the importance of medical-device security," he said after the meeting. "Executives at a few leading manufacturers are beginning to commit engineering resources to get security right, but there are thousands of software-based medical devices out there."

One can only wonder if others have done a Ford Pinto cost-benefit analysis and decided the costs of settlement from injured and dead patients is less than the cost of remediation.

Monday, October 15, 2012

Health Care Renewal is about problems with the leadership and governance of health care organizations. Since the global financial collapse/ great recession began in 2008, it became evident that the problems we saw affecting health care leadership were similar to problems affecting other large organizations, notably financial firms. Recently, I spotted a series of articles that raise more questions about how business leaders, and by extension, leaders of health care organizations are chosen and paid.

Doubts about Generic Managers

We have often questioned the wisdom of having health care organizations lead by people with little if any direct health care experience, little knowledge of health care on the ground, and little commitment to health care's core values. We have called such leaders generic managers.

A New York Times article by Gretchen Morgenson from September, 2012, cited new academic work that questioned the abilities of generic managers. The source article was Elson CM, Ferrere CK. Executive superstars, peer groups, and overcompensation - cause, effect and solution. Ms Morgenson summarized,

Mr. Elson and Mr. Ferrere conclude, contrary to the prevailing line,
that chief executives can’t readily transfer their skills from one
company to another.

Furthermore, Ms Morgenson interviewed Mr Elson, who said,

But we found that C.E.O. skills are very firm-specific. C.E.O.’s don’t move very often, but when they do, they’re flops.

Also,

But there is little evidence, according to Mr. Elson and Mr. Ferrere,
that a hot market exists for interchangeable chief executives. First,
they note numerous academic studies indicating that C.E.O.’s selected
from within a company perform better than outsiders, especially in the
creation of long-term shareholder value.

'There is no conclusive empirical evidence that outside succession leads
to more favorable corporate performance, or even that good performance
at one company can accurately predict success at another,' the authors
conclude. 'In short, executive skills cannot pass the most basic test of
generality: transferability.'

To be sure, this flies in the face of the widely held view that skilled
managers have become generalists and are therefore far more
interchangeable than in previous years. Proponents of this thesis argue
that top managers today can accumulate a broad knowledge of economics,
finance and management science, giving them the ability to manage any
type of company effectively. Technological advancements also give chief
executives access to untold amounts of data about a particular company
that in previous times would have taken years to amass and synthesize,
this view holds.

But the data on actual C.E.O. moves raises questions about just how
portable C.E.O. skills really are. The Delaware paper cites several
studies indicating that relatively few chief executives land new top
jobs elsewhere. One study, a 2011 analysis of roughly 1,800 C.E.O.
successions from 1993 to 2005, found that less than 2 percent had been
public-company chief executives before their new jobs.

This data and these observations seem to broadly apply to business executives, but there is no reason to think they do not apply to executives of health care corporations. Furthermore, given that on its face, health care is less like making automobiles than, say, the restaurant business is, there is no reason to think doubts this raises about the abilities of generic managers should not be even bigger in health care, and should apply not just to for-profit, but to not for profit corporations. Yet the trend in health care seems to increasingly favor generic managers of not just for-profit health care corporations, but also hospitals and hospital systems, non-profit health insurers and managed care organizations, health care charities, disease advocacy groups, and even medical associations, medical schools, and their parent universities.

Doubts about Executive Compensation

Peer-Group Benchmarking

We have often posted about amazingly generous compensation given to top leaders of health care organizations. Health care corporate CEOs can make tens of millions of dollars, occasionally even more. While CEOs of not for profit health care organizations make less, they still now can makes millions of dollars. Ms Morgenson called the usual justification for these huge amounts of compensation the "pay-'em-or-lose-'em" myth.

This notion, or myth, depends on the argument that generic managers are the best managers, which appears to be largely unsubstantiated, as we noted above.

In other words, the argument that C.E.O.’s will leave if they aren’t
compensated well, perhaps even lavishly, is bogus. Using the peer-group
benchmark only pushes pay up and up.

Furthermore,

Importantly, the study disputes the notion that executive pay today is a
result of an efficient bidding process for finding and retaining a
scarce and valuable commodity: managerial talent. 'In essence, this
process creates a model of a competitive market for executives where it
otherwise does not exist,' the authors wrote. 'Through the operation of a
market, it is argued, wages are bid up to an executive’s outside
opportunities.'

Instead, as noted above, since the skills needed to run one sort of company or organization may not readily transfer to other companies and organizations, even seemingly similar ones, such a market does not exist.

Incentives Based on Short-Term Financial Results

We have also previously discussed (look here) how contemporary economic dogma suggest that the only measure of success of a for-profit corporation is "shareholder value," which has come to mean the stock price over the short term. There is reason to think that this focus on short-term economic performance has also become the major measure of success of health care organizations. Another word for this phenomenon is "financialization."

An op-ed in the UK Independent questions this focus because of its economic effects. Anthony Hilton wrote about the views of Andrew Smithers,

His starting point was that the economy was floundering because of
inadequate demand. Personal spending is flat for obvious reasons but the
real culprit is the companies who are hoarding cash and refusing to
invest.

Others have noticed the cash hoarding but explain it away
by saying we live in uncertain times and companies will start investing
again once they become more confident about the economic outlook.
Smithers disagrees fundamentally with this. He says companies are not
investing because executives are bonused to deliver short-term profits.
Costly spending on investment projects is therefore anathema to them.
Investment may deliver long-term prosperity but by that time they will
have left the company. It also depresses short-term profits while they
are still there.

We have in the last two decades, under the mantra
of shareholder value and aligning the interests of management with
shareholders, created a new breed of management incentivised to believe
that what is good for them is good for the business. They dislike
investment because it reduces their bonuses .

They don't invest surplus cash. They hoard it or they use it to buy back their own company's shares.

When
the majority of the managements in publicly quoted companies start
behaving this way, as they now do, we have a serious problem. They are
sitting on cash which is the equivalent of six per cent of GDP. This
deadweight of unused resources prevents lift-off and threatens to leave
the economy forever trapped in the mire.

Smithers says this
behaviour by management is a structural change — meaning it is something
which won't go away. It makes this down- turn different from all that
have gone before.

There is no reason to think that health care corporations are not hoarding money in the sense described above. If so, they may be failing to invest in drugs or devices that would have helped patients in the future.

Because of the limited reporting required of large health care non-profit organizations in the US, it may be very hard to tell if they are similarly hoarding money, but if they are, the effects again might be to fail to provide patients long-term benefits they might otherwise have enjoyed.

The Ultimately Self-Destructive Outcome

Meanwhile, writing in the New York Times, Chrystia Freeland, the author of Plutocrats: the Rise of the New Global Super-Rich and the Fall of Everyone Else, explained why picking the wrong leaders and paying them too much may be bad for everyone. We have noted that an increasing fraction of the wealthiest one percent of the US are current and former corporate executives. Ms Freeland wrote how domination by an increasingly wealthy and powerful elite usually dooms the countries they dominate.

what separates successful states from failed ones is whether their
governing institutions are inclusive or extractive. Extractive states
are controlled by ruling elites whose objective is to extract as much
wealth as they can from the rest of society.

So

it is the danger America faces today, as the 1 percent pulls away from
everyone else and pursues an economic, political and social agenda that
will increase that gap even further — ultimately destroying the open
system that made America rich and allowed its 1 percent to thrive in the
first place.

Furthermore,

It is no accident that in America today the gap between the very rich
and everyone else is wider than at any time since the Gilded Age. Now,
as then, the titans are seeking an even greater political voice to match
their economic power. Now, as then, the inevitable danger is that they
will confuse their own self-interest with the common good. The irony of
the political rise of the plutocrats is that, like Venice’s oligarchs,
they threaten the system that created them.

So it is not merely that overcompensating generic executives has likely been one of the major reasons our health care is so expensive, inaccessible, and mediocre. The larger problem of overpaying under skilled executives threatens to destroy our whole society. How cheerful

Summary

The way forward seems clear. It is just blocked by the interests of the rich and powerful elite which our current foolish policies have created.

In a health care context, leaders of organizations should only be those with clear knowledge of, experience in, and commitment to the values of health care. Their compensation should be reasonable, and based on their ability to uphold these values first, with financial goals clearly second, and short-term financial goals probably not at all. Pay should not be bench-marked to compensation of leaders of other organizations, especially not of vastly different kinds of organizations.

Whether there is any chance of such changes happening while corporate boards of directors, and non-profit boards of trustees are dominated by executives of other organizations is doubtful. Thus we also need to change the governance of for-profit health care corporations to clearly reflect the long-term interests of the stockholders, who will only prosper if in the long run their companies provide products and services that help patients at a fair price and with minimal risks. Thus we further need to need to change the governance of health care non-profits to reflect the needs of patients, their communities and other key constituencies. That should keep us all busy for a while.

Friday, October 12, 2012

Suppression of data about defects in and failures of implantable cardiac defibrillators (ICDs) was one of the big issues we featured in the early days of Health Care Renewal (2005-06).

At that time, Guidant, later acquired by Boston Scientific, was accused of hiding data that certain of its defibrillator models failed, possibly leading to preventable patient deaths (see this post and follow links backward). Boston Scientific, which acquired Guidant, settled a civil lawsuit and was put on probation in 2011 after it pleaded guilty to misdemeanor charges of failing to file required reports with the US Food and Drug Administration (see post here). Similarly, in 2010, Medtronic settled multiple patients' lawsuits charging that it knowingly marketed a faulty ICD (see post here).

St Jude and the Obscure Riata Data

Now in 2012, A Wall Street Journal article suggested that St Jude Medical Inc hid problems with its Riata implanted cardiac defibrillator (ICD) for years.

The problem, which ultimately led to a recall last year, could cause defibrillators to send unnecessary jolts to the heart or fail to deliver lifesaving shocks to return chaotic heart rhythms back to normal. The company said it had identified dozens of cases with visible signs of the problem, and pulled Riata from the market.

For many doctors, this was the first notice of a problem with Riata.

But before that 2010 warning, physicians including Alan Cheng, director of Johns Hopkins Medicine's arrhythmia service; Samir Saba, chief of electrophysiology at the University of Pittsburgh Medical Center; and Ernest Lau at the Royal Victoria Hospital in Belfast, Ireland, say they had encountered this so-called "inside-out abrasion" in their own practices between 2006 and 2009. When these doctors brought the incidents to the attention of St. Jude they say they were told by company officials and field representatives that the incidents were isolated. The malfunctions described by the doctors didn't result in deaths.

St. Jude had been tracking the problem for several years, according to company documents collected by the Food and Drug Administration and reviewed by The Wall Street Journal. Cases involving the so-called inside-out abrasion date to at least October 2005, the documents show. Inside-out abrasion became a focus of an internal St. Jude audit, which examined multiple cases of the failure before April 2008.

The Journal article noted that more transparency about device failures might allow physicians to spot problems earlier and prevent harm to patients.

more than a dozen physicians and device-safety experts say that if St. Jude had acknowledged the inside-out failure earlier, physicians might have identified the scope of the problem sooner.

In some cases, doctors concede that they, too, believed the failures were isolated and therefore didn't act quickly to report problems to St. Jude or the FDA, which may have made it harder to spot the growing trend of failures. The leads were implanted in more than 13,000 patients since July 2008.

'Every time you have a failed lead, you assume it's an isolated event, but, you start to string together isolated events, and then you have a recall,' said Dr. Saba.

Summary

So, for Health Care Renewal, this is a straightforward case, at least so far. Yet another health care organization, this time, a medical device company, failed to reveal data that might have reflected unfavorably on one of its products, and hence lead to decreases in short-term revenue. However, by suppressing the information, the company may have allowed doctors to keep implanting a potentially faulty device, and exposed patients to risk, possibly of fatality.

We have discussed many at least somewhat parallel cases of suppression of research (here), and many cases of other kinds of deception by health care organizations (here). Yet these cases continue to occur, physicians and other health care professionals continue to be fooled by secrecy and data suppression, and patients continue to be harmed by drugs, devices, or other interventions made by people who knew, or ought to have known that they were more dangerous than they appeared to be.

One problem may be that the people with the most influence on medical practice and health policy continue to cheer lead for the veracity of information about drugs, devices, and other health care interventions supplied by the people who most stand to gain from selling same. A few weeks ago, the editor of the august New England Journal of Medicine, Dr Jeffrey M Drazen MD, scoffed at physicians' skepticism of pharmaceutical industry funded clinical research, claiming that there were only "a few examples of industry misuse of publications...." [Drazen JM. Believe the data. N Engl J Med 2012; 367:1152-1153. Link here.] In doing so, Dr Drazen seemed to ignore all the stories about suppression of medical research (some of which we have discussed here), manipulation of medical research (some discussed here), and deception (some discussed here) and secrecy (some discussed here) practiced by large health care organizations, including but not limited to drug, device, biotechnology, and health care information technology companies.

Instead, the possibility that St Jude kept hidden data about the failings of one of its ICD models reminds us how skeptical we ought to be about the information provided, or not provided by those with vested interests in selling health care goods or services. Physicians, health care professionals, those interested in health policy, and the public at large need to collectively exert pressure on the leaders of health care organizations to promote greater transparency, especially about data reflecting on benefits and harms of health care goods and services. .

It was posted on the blog of a company Medical-Billing.com and is filled with the usual rhetoric and perverse excuse-making.

It is, in fact, so laden with typical industry refrains and excuse-making that I am using it to throw a spotlight on the misconceptions and canards proffered by that industry in defense of its uncontrolled practices:

A recent article by the New York Times entitled “The Ups and Downs of Electronic Medical Records” has generated a lot of discussion among the HIT community and among healthcare professionals.

It’s an excellent article, looking at concerns that a number of healthcare professionals have about the efficiency, accuracy and reliability of EMRs. One source quoted, Mark V. Pauly, professor of health care management at the Wharton School, said the health I.T. industry was moving in the right direction but that it had a long way to go before it would save real money.

“Like so many other things in health care,” Dr. Pauly said, “the amount of accomplishment is well short of the amount of cheerleading.”

Seriously? I can’t believe we’re still having this conversation.[Emphasis in the original - ed.]

I can believe it -- and quite seriously -- as it's a "conversation" long suppressed by the health IT industry and its pundits.

Seriously, I can't believe the comment about "it's an excellent article"; that comment appears to merely be a distraction for the interjection of attacks upon the substance of selfsame "excellent" article.

In a world where I can go to Lowe’s and they can tell me what color paint I bought a year ago, or I can call Papa John’s and they know what my usual pizza order is, how can we expect less from our healthcare systems?

Because healthcare is not at all like buying paint and ordering a pizza, being several orders of magnitude more demanding and complex and on many different planes (e.g, educational, organizational, social and ethical to name a few). Only the most avid IT hyper-enthusiast (or those prone to ignoratio elenchi) would make such a risible comparison.

I recently joined a new healthcare system, and I have been impressed and pleased by their use of EMR and technology. I no longer have to worry about whether I told the new specialist everything he or she needed to know about my health history; it’s in my record. I no longer have to remember when I had my last tetanus shot; it’s in my record.

My care is coordinated between doctors, labs, etc., better than it ever has been before. In the past, I felt as though my healthcare was a giant patchwork quilt—and some of the stitches were coming loose, frankly. This new system with a widely used EMR, to me, is a huge improvement.

The problem with this argument is that n=1, and the going's not yet gotten tough, such as it had for people injured or killed as a result of the experimental state of current health IT.

Granted, the problems cited in the article are real and need to be addressed.

Another dubious statement to be followed with excuses ... here it is:

However, the article itself mentions some redundancies that are in place to insure that a system going down doesn’t throw the entire Mayo Clinic into freefall. And certainly, additional redundancies may be needed to insure that prescriptions aren’t incorrectly sent to a pharmacy for the wrong patient, etc.

Those "redundancies" are not complete, do not cover for all aspects of enterprise health IT when it is down, and necessarily compromise patient care when they have to be called upon. I, for one, a physician, would not enjoy being a patient nor taking care of patients when the "IT lights" go out.

Do doctors and medical staff need to learn how to code correctly so that they aren’t accused of cloning? Yes—but that’s a relatively easy problem to fix. The problem has already been identified, and training has already begun to address the issue.

Cloning of notes and "coding correctly" are two entirely different issues. Easy to fix? The health IT industry has been saying all its problems are easy to fix, i.e., in version 2.0 ... for the past several decades, when few if any problems have been.

I have been through this type of problem before, as have many of you, with new systems. It’s called a learning curve, and it’s relatively easy to work through with patience and determination. I have encountered situations before where the team I was working with threw up their hands when they ran into problems learning a new database system and said “It doesn’t work.” Yet in time, they learned to love the system—and some of the biggest doubters became the experts on it.

I surmise that since they were forced into using it, the Stockholm Syndrome was likely at work. However, speculation aside, the seemingly banal statement that "it’s called a learning curve" is an ethical abomination. The subjects of these systems are human beings, not lab rats.
Further, health IT is not a "database system." It is an enterprise clinical resource and clinician workflow control and regulation device. This statement illustrates the dangers of having personnel of a technical focusin any kind of authority role in health IT. Their education and worldview is far too narrow.

Healthcare professionals overcome more difficult challenges than this every day; they bring people back from the dead, for Pete’s sake! I have no doubt that they will adapt and learn to utilize EMRs so that they improve healthcare and take patient care to levels currently unimaginable.

Wrong solution, completely ignoring (or perhaps I should say willfully ignorant of) the fact that there's good health IT and bad health IT (GHIT/BHIT). The IT industry needs to adapt to healthcare professionals, not the other way around, by producing GHIT and banishing BHIT. This point needs to be frequently repeated, I surmise, due to tremendous disrespect for healthcare professionals by the industry.

And to say, as was quoted in the article: “The technology is being pushed, with no good scientific basis”? Ridiculous, with all due deference to Dr. Scot M. Silverstein, a health I.T. expert at Drexel University who reports on medical records problems on the blog Health Care Renewal and made the statement.

The only thing "ridiculous" is that Ms. McCoy was clearly too lazy to check the very blog she cites, as conspicuously cited in the NY Times article itself. (That assumes she has the education and depth to understand its arguments and copious citations.)

Database management of information has been proven to be an improvement on paper records in just about every industry there is; healthcare will not be an exception.

Ignoring the repeated "database" descriptor, I agree, eventually, that electronic information systems will improve upon paper. That's why I began a postdoctoral fellowship in Medical Informatics two decades ago. However, the technology in its present form interferes with care and is an impediment to the collection and accuracy of that data, and the well being of its subjects, e.g.:

Next-generation phenotyping of electronic health records, George Hripcsak,David J Albers, J Am Med Inform Assoc, doi:10.1136/amiajnl-2012-001145 . The
national adoption of electronic health records (EHR) promises to make
an unprecedented amount of data available for clinical research, but the data are complex, inaccurate, and frequently missing, and the record reflects complex processes [economic, social, political etc. that bias the data - ed.] aside from the patient's physiological state.

As I've written before, a good or even average paper system is better for patients than bad health IT, and the latter prevails over good health IT in 2012.

These issues seem chronically to be of little interest to the hyper-enthusiasts as I've written here and here (perhaps the author of the Medical Billing blog post could use her wrist and eyes and navigate there and read).

Is it hard? Yes, it’s hard. To quote the movie A League of Their Own, “If it were easy, everyone would do it.”

It's even harder to do when apologists make excuses shielding a very dysfunctional industry.

Everyone can’t do it. But I have no doubt that healthcare professionals will do it. Remember that part about bringing people back from the dead? This is a lesser miracle.

If qualified healthcare professionals were in charge of the computerization efforts, there would be a smoother path.

However, that is sadly not the case. It will not happen until enough pressure is brought to bear on the IT industry and its apologists, which I believe will most likely only happen though coercion, not debate.

Finally, the endless stream of excuses and rhetoric that confuse non-healthcare professionals, such as typical patients who are the subjects of today's premature grand health IT experiment and our decision-makers in Washington, needs to be relentlessly challenged. The stakes are the well being of anyone needing medical care.

“Ridiculous?” “Learning curve?” I.e., experimentation on
non-consenting human subjects putting them at risk with an unregulated,
unvetted medical technology? That is, as kindly as I can put it, a
perverse statement.

Perhaps I am too harsh. You clearly didn’t check the link to the
Healthcare Renewal blog conspicuously placed in the NYT article by Milt
Freudenheim.

I suggest you should educate yourself on the science and ethics of medicine and healthcare informatics.

I am posting the gist of your comments, and my reply, at that blog.

I do not think most truly informed patients would agree to being
guinea pigs as your comments suggest is simply part of the “leaning
curve.”

Scot Silverstein, M.D.

I'll bet the author of the Medical-Billing.com post never heard critique like this coming from today's typical abused-into-submission, learned helplessness-afflicted physicians.

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