Harvey Norman / credit note

I have a credit note issued by the Harvey Norman store in Warragul. When I tried to use it to make a purchase I was told it was issued by the computer department which was a different franchise even though it is in the same store under the same roof . The amount of the credit is only $39.95. I find the attitude of this particular store extremely poor, surely they could have an internal system to address this. Over a time period I have spent thousands at this store & have allways paid cash. A letter sent to the general manager has never been acknowleged . Dissapointed yes I am, but I m sure Retravision appreciated the sale of the computer that I am now using [yes I did pay cash] Trevor Burton

Comments

Well I do agree with you trever they should have made an arrangement to swap the credit from computers to electrical, however you must remember that they are individually franchised and although they are under the same name they have two seperate franchisees. It would be the same if you went to a toy shop and had a credit there and wanted to get your money back so you could go next door and purchase a toy from a different toy store. That being said it was a small amount and if you are a good customer then they should have swapped it. It may be a guildline that that store follows. And im not sure but you said you " but I m sure Retravision appreciated the sale of the computer that I am now using [yes I did pay cash] Trevor Burton...didn't you say the credit was on computers anyway...?