Customer service

This is Instituto de Valoraciones‘ customer services department which was created to deal with enquiries, complaints and claims in compliance with article 9 of ORDER ECO/734/2004 of 11 March concerning customer services departments and services, and the financial institutions’ customer ombudsman, published in the Official Spanish Gazette on 24 March 2004.

Its main aim is to protect the interests and rights of clients derived from service contracts made with Instituto de Valoraciones.

All client complaints and claims should be made through the following electronic form or via the postal address or telephone number shown in the contact section of this website.