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Stewardship Council: FSC forest management certification confirms that the forest is being managed in a way that preserves biological diversity and benefits the lives of local people and workers, while ensuring that it sustains economic viability.

Greenguard: This certification establishes performance-based standards to define products and processes with low chemical and particle emissions for use indoors. The standards are primarily for building materials, finishes, interior furnishings, furniture, cleaning products and electronic equipment. The standards establish certification procedures including test methods, allowable emission levels, product sample collection and handling, testing type and frequency as well as toxicity limits and acceptance levels.

Proudly made in the USA, this product has been manufactured in compliance with strict American regulations surrounding quality and procedure. Additionally, products made in America have a much smaller carbon footprint as they are responsible for significantly less emissions than imported products. Help support American labor while simultaneously reducing carbon emissions by purchasing American-made products.

Sustainable Furnishings Council Founding Member: One of the original founders of SFC, this manufacturer not only demonstrates an outstanding commitment to the production of high quality, sustainable, and eco-friendly furnishings that are distributed in ways that protect our planet; it also continues to lead by example in hopes that other manufacturers will adopt more planet-saving practices.

Sustainable Furnishings Council Exemplary Silver Member: As an exemplary SFC Member, this manufacturer has demonstrated specific levels of proven performance based on mandatory requirements and a chart of credit points covering practices in operations, in product, and in outreach.

Questions?

Our Haiku Concierges are experts on the products we sell and can help you find the perfect pieces for your home. We can answer whatever questions you may have. In addition, we’ve compiled some of our customers most common questions into our FAQ. Please contact us through our online contact page or the methods below. We want to make sure you’re 100% satisfied!

Shipping

Furniture over $199 Ships for Free in the Continental (Lower 48) United States of America. We do charge for shipping to Alaska, Hawaii, US Territories and International Shipments, which is quoted on an order-by-order basis. Most furniture ships freight, which is delivered curbside to your driveway. If you need assistance getting the item into your house, carrying furniture up a flight of stairs, or more hands-on services, like assembly or white glove services, we can assist with finding the right upgrades at the right prices. Please contact our Haiku Concierges at our toll-free number and we’re happy to help. Check out our Shipping Made Simple blog post or our Shipping Information page.

Returns and Cancellations

Most of our customers love the our products at first sight, but if you change your mind or don’t like a product, we can cancel most orders up to the point they ship. Products in new, unopened, resalable condition can also be sent back in original packaging materials, but the customer is responsible for the return shipping/freight charges, per our Return Policy. Lastly, Custom Made and Made-to-Order items must be cancelled with 72 hours, or are charged in full to start the production, at which point, they can’t be cancelled or returned. Please contact our Haiku Concierges at our toll-free number if you have questions.

Warranties

Our catalog of furniture items are high quality and made to last. All furniture items are sold with a 1-year manufacturer’s warranty against defects in craftsmanship or functionality per our Return Policy. For your convenience, if a situation does occur regarding warranty or shipping issues, Haiku Designs will file and coordinate all claims and warranty replacements. Beyond that it is our desire to have happy customers and earn your business any time you have home furnishing needs. Feel free to contact us with any issues you have with a Haiku Designs purchase and we’ll do what we can to help you resolve them.

Payment

Haiku Designs accepts all the major credit cards, checks, and PayPal through our secure website checkout. You are also able to use PayPal Credit if you desire to pay over time. Generally, we’ll charge you at the time the order ships (except custom and made-to-order items which are charged ahead of starting production).

Contact Us

We'd love to hear from you. You can reach us via our online contact form, the live chat icon in the lower right, or reach us at the following:

Thank you so much for your info and suggestion. I can already tell your company is a good company!

L.Z., Houston TX

You guys make it easy!

I just wanted to let you know that I received my Raku Tatami bed on Wednesday of this week. I also wanted to say that the call directly from Haiku to explain the process was quite unexpected. Your customer service should be applauded. I was also amazed at the EASE of assembly. I was excited to see the finished product so I put it together myself in about 20 minutes, most of which was spent unpacking the securely wrapped pieces. There was no damage to the product in shipping. This is the first time I have ever placed an order for a piece of furniture online. Having done so I would recommend Haiku to anyone wishing to purchase fashionable and unique furniture items of GREAT quality. Thanks again.