Category: Inmate Communication

Securus Technologies is an industry leader when it comes to criminal justice system technological solutions. The company is headquartered in Dallas, Texas. Securus Technologies offers products and services in variety of areas that include solutions designed for public safety, investigation, corrections and offender monitoring.

In February, 2017, Securus Technologies received a major award. Securus Technologies received the Stevie® Awards for Sales & Customer Service at an awards ceremony held in Las Vegas, Nevada, at Caesar’s Palace. This was the 11th annual awards ceremony. Over 650 executives attended the event. This included the CEO of Securus Technologies, who accepted the prestigious award on behalf of the company.

In addition to the nomination of Securus Technologies for the award, there were about 2,300 other nominations. 77 judges reviewed and rated the different nominations.

The judges considered a variety of factors that included an analysis of whether and how a company like Securus Technologies responded to problems in the area of customer service. The judges also considered the connection a company maintained with the community. In the case of Securus Technologies, the company has a primary objective of enhancing community safety.

In addition to the awards program that recognized Securus Technologies, the organization gives other awards throughout the course of any given year. This includes awards to businesses operating in over 60 countries. A grand total of over 10,000 nominations are made annually for all awards given by the organization.

Sponsors for the 2017 Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc. The wards programs have been expanding with each passing year. For example, the award program that included had a 10 percent increase in nominations from 2016 to 2017.

Being in the correctional industry for decades, Securus Technologies specializes in delivering cutting edge technological solutions that aim at protecting civil and criminal justice. Not long ago, Securus Technologies implemented an innovative application on ConnectUs to assist customers account for their money and time spent on following up on their inmate statuses. According to Roberts Russell, Securus Technologies is committed and happy to provide new forms of technology and features to customers to ensure that their needs are fully satisfied. The new application launched on ConnectUs is a major example of the innovative, latest and effective technologies that Securus Technologies offers. Watch this video on Youtube.

Inmate Forms and Grievance automated application allows the creation of different custom forms and makes them accessible for inmates. Additionally, one is in good position to make changes on his or her status and this process takes a short time since no printing is involved. Inmates are also able to view the statuses of their grievances and forms and decide on whether to accept or appeal them.

About Securus Technologies

This firm has its main offices situated in Dallas and serves over 3450 correction agencies, law enforcement and more than 1200000 prisoners all over North America. Through the ConnectUs platform, Securus provides its customers robust services and features that display inmate’s history such as their location as well as dynamic application display by time among others.

The purpose of these apps is to make it easier for friends and family to stay in touch with their incarcerated loved ones. Research has long shown a correlation between reduced recidivism (the relapse into criminal behavior) and strong family or friend social networks. By allowing inmates the opportunity to participate via video in important family functions like birthdays, weddings, funerals, sporting functions, and other important occasions, the hope is that these bonds will be strengthened.

The use of video visitation also is important to the corrections facilities where it is available. Staffing visitation is costly and subjects corrections officers, inmates, and the visits to increased risks. Some inmates unable to have personal visits for security reasons can now particpate thorugh this method. Additionally, there is a significant burden on visitors who have to travel to often distant jails or prisons, subject themselves to the searches, long wait times, and uncertainty of even seeing their loved ones due to security lockdowns, rule violations or staffing issues.

With the increasing sophistication of mobile computing, the applications for video visits are becoming more accepted by both the corrections community and the inmate populations being served. This method of inmate communication offers more flexibility in terms of when visits can be scheduled. When considering pricing, the video visit option is often less expensive that the fuel, parking, often time lodging and meals expenses associated with travel to the correctional facility.

Securus Technologies is a Dallas, Texas-based company that serves more than 3,400 correctional and law enforcement facilities and 1.2 million inmates. Among its products are emergency response systems, incident management software and hardware, information management, inmate self-service platforms, biometric systems, communications hardware and software, inmate monitoring and investigative tools. The company is closely held and does not release sales figures. Securus employs over 1,300 people and has been granted over 140 patents for its technologies and has another 90 patent applications pending. The company is also proud of the $19 million is reinvest into the communities it serves.