Users: Users who lock their accounts out on their first login attempt can now be unlocked from within the User Manager (bug)

15th September 2015

Interoute One Bridge: New features added (updated reports & new Outlook plugin)

8th September 2015

Interoute One Bridge: New email field in VMR details and PIN length validation

3rd September 2015

Requests: Duplicate attachments with the same name are now allowed

27th August 2015

IP Reporting: Broken page layout fixed in IE8

Incidents: Additional security in Incident tickets

Users: Additional security feature – users who have not logged in for 6 months are automatically locked out, but can be unlocked from the User Manager page

29th July 2015

User Management: The unlock icon is now only displayed for users which are currently locked out. This means that it is easy to identify which users are locked out and can be attended to by the admin, where applicable. The users are still able to unlock their account by resetting their password at the login page.

Requests: You can now search the ticket list using the SID friendly names.

Tickets: The bug which affected SID searching, during ticket creation, when Incidents and Requests were both opened at the same time has been resolved.

Hosting Device Reports: Formatting issue with selecting the dates has been resolved

Hosting Backup Reports: Formatting issues with selecting the dates has been resolved

23rd July 2015

Tickets: Further improvements to allow more national characters in tickets.

21th July 2015

User Manager: There is now the option to not send the My Services welcome email when creating new users.

IP Reporting: Formatting bug with the table has been resolved.

IP SLA: Formatting bug with the date picker has been resolved.

17th July 2015

Incidents: Further improvements to the ticket field validation which will increase the reliability of creating tickets. Specifically around characters used in the description section

Requests. Maximum length validation of fields was added. Requests which had ‘Error’ status because of this issue now cannot be created.

Support documents. Deleting file bug was fixed.

IP reporting. Missing availability data issue was fixed.

IP reporting. Start date validation was added.

Hosting. Improved performance when accessing the hosting data.

7th July 2015

Performance: Login is speed is improved. Removed the runtime errors.

Login: Fixed the bug where the dashboard opens without any tiles

25th June 2015

Requests. Workflow of submitting a Request was improved. Now users just need to select the SID as in Incidents. Service type and subtype are autocompleted depending on the selected SID.

18th June 2015

Feedback pop-up. Users are able to share their feedback about MyServices

Device reports. Terminated devices are no longer displayed

Tickets. Comment field validation

12th June 2015

IP SLA. Jitter graphs are combined and users are able to select and deselect them

Incidents. Contact is added automatically only once

Incidents. Text formatting issue was fixed

11th June 2015

VDC: Bug which restricted the VM view to just 20 servers by default has been fixed

VDC: Quick View function for VMs is available now

VDC: Additional network status is available for new networks still under provision. Sometimes the provisioning of networks can take a few minutes and now there is a warning icon which is displayed until it has been completed.

VDC: Virtual machine snapshot bug resolved

10th June 2015

Requests: The list of Request tickets is refreshed automatically after submitting a new request. This means that the user does not have to do it and the ticket details will show up quicker in the users display.

Incidents: The list of Incident tickets is refreshed automatically after submitting a new incident. This means that the user does not have to do it and the ticket details will show up quicker in the users display.

DDoS: The bug in the Alerts page was fixed, removing the error which caused the page to sometimes not be found

5th June 2015

Requests: New comments are immediately added, without needing to refresh.

Hosting Device Reports: The report history now updates automatically, saving the latest reports.

IP Reports: Fixed a bug which was affecting a few SIDs

VVN Routing Snapshots: Fixed a bug affecting downloading the XML of some snapshots

21st May 2015

Health Checks: Fixed a bug with the health check reports which meant that some records were not displayed

Services: The default view for the services overlay is now to show all services which are not ceased.

User Manager: Messages for Unlocking User and Resetting User have been made clearer

Requests: Ceased services have been hidden when raising a Request ticket

20th May 2015

Services: The ticket status is now displayed when a ticket is open against a service.

Accounts: It is now possible to unlock users from the User Manager page and to reset their pass-phrase/security question.

Tickets: We have made several enhancements to Incident and Request tickets to provide better validation and restrict some of the options to increase the user experience

IP Reports: We are now informing users that a service (SID) is ceased under IP Reports when selecting a ceased service and we will continue working on removing ceased services from My Services in general.