Privacy Policy

Privacy Policy

The protection of your data is a high priority for us at The Skin Gym and the viewing of the website pages is possible without the disclosure of any personal data.

However, if you would like to gain access to detailed product information regarding prices, receive our tailored newsletters including skincare advice or product offers, or complete a free online consultation to receive our recommended products and skincare advice we will require the disclosure of personal data.

The processing of your personal data, shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to The Skin Gym.

What information are we collecting and how?

We collect your personal data in four different ways through our website which is collected The Skin Gym website which is hosted by our website company PS Website Design.

1 Newsletters – If you would like to receive our newsletter that contains product information and offers along with our tips on skin care advice and general company update information that we believe will be of interest to you, we collect your full name and email address that is collected either via the automated popup on our website or via the newsletter sign up link in the footer of our website

2 Price Lists – If you would like to receive specific information regarding the prices of products we sell through our website we will collect your full name and email address via the ‘request a price’ pop up from our website. If you request information on prices we may also send you email communications that include specific product offers or discounts as we believe that this will be of interest to you because you have shown an interest in price related information

3 Online Consultations & Salon Consultations – If you complete an online consultation to receive a free skincare plan written by our skincare expert Katherine Taylor personally for you, or have a face to face consultation in our clinic, we will collect the following information about you.

Name address and contact details

Your date of birth

The skin concerns you have and want to improve

Where on your face are your skin concerns

Your skin type

If you are already an Environ (product) user and if you have previously had an Environ consultation and followed the step up system

Information on your current skincare routine and what products you use

If you suffer from any skin conditions and what they are

if you are taking any prescriptive medication and what it is and how long you’ve been taking it

If you’ve ever used Roaccutane before and if so when and how long for

if you’re pregnant or trying to become pregnant

If you have any allergies and if so what they are

If you’re having any skin treatments and what they are

A photo of your skin if you choose to supply one

If you agree to our general terms and conditions

4. Orders – If you make a purchase through our website we will retain the following information:

Your order history details to include what you have purchased, when how much your order was for

Why is this data being collected and how do we use it?

1 Newsletters – we collect this information to be able to send you email communications about our products and services that we believe will be of interest to you

2 Price Lists – we collect this information to be able to send you price information specifically about the Environ product range as these are cosmeceutical products due the active ingredient Vitamin A included in some Environ products

3 Online Consultations & Salon Consultations – we collect this information to be able to prepare you a detailed and personalised skincare plan that you can then use as the basis to purchase relevant products from our website or tailor a skincare treatment plan in our clinic relating to your skincare needs and desires. We will also use this information to authorise you for a Skin Gym membership plan which you will need in order to purchase products through our website. The membership plans are categorised from levels 1 to 5 and assigned based on the information you provide in your consultation and correspond to Environ Step Up programme. We will also use this information to send you future email communications using the legal GDPR basis of ‘Legitimate Interest’ to send you relevant information on skincare advice, product information and special offers and product discounts you can take advantage of as a Skin Gym member.

4 Orders – we collect this information to be able to process your online purchase and manage any refund requests associated with that order and in accordance with our terms and conditions

3rd parties

We do not supply your personal data to any 3rd parties, however we do use the following 3rd party providers in the following ways:

Our website where all of your personal data is collected is hosted by PS Website Design. All data held by PS Website Design Ltd is held on third-party servers that are active and backed up exclusively in the EU and copies held for 30 days. PS Website Design Ltd takes the security of the SkinGym website very seriously and the servers are protected by industry standard security protocols To visit PS Website Design click here

We use SagePay to process your order payments. All of your personal billing data is collected by SagePay and is not retained or accessible by SagePay. We also use SagePay to issue any necessary refunds or collect payments over the phone. If we do collect payments over the phone all of your personal billing details are entered directly into our SagePay portal and no credit or debit card information is retained by The Skin Gym. To visit SagePay click here

We use the email and automated marketing platform Dotmailer to be able to send you email communications and automated messages such as Price List information when you request it. To visit Dotmailer click here

Managing your preferences

In any email communication that we send to youhave the ability to unsubscribe or manage the information that we hold about you.

You can manually request to unsubscribe and have your data removed by emailing us at katherine@theskingym.co.uk or writing to us at

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Request for Personal Data

You have the right to request a copy of the personal data that is held by The Skin Gym about you. Before disclosing the information, proof of identity will be required.

To do so please contact us by emailing Katherine@theskingym.co.uk or calling 01274 845 078

Use of cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. We operate a ‘consent’ policy when signing up for a ‘Newsletters’ or a ‘Price Lists’ which means you must provide consent at the point of signing up to receive these communications. If you do not provide consent then no ‘Newsletters’ or ‘Price Lists’ will be sent to you. If you complete an online consultation we use the legal basis of ‘Legitimate Interest’ to send you email communications, including supplying you your personal skincare plan that is written exclusively for you by Katherine Taylor. Because of this legal basis we will send you email communications from time to time that we believe will be relevant to you based on the information you supplied in your consultation that we believe will be of interest to you.

You can browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

• First Party Cookies : These are cookies that are set by this website directly.

• Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics/learn/privacy.html?rd=2

• Dotmailer: We use Dotmailer to send email communications and send you automated email communications based on your website behaviour dependant on you having signed up to receive our Newsletters, requested a Price List, completed an Online Consultation or placed an Order

• WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

• Third Party Cookies: These are cookies set on your machine by external websites whose services are used on this site.Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Cookie Name

Cookie Owner

Cookie Description

koitk

Sharpspring

This is a SharpSpring session variable. This is a session cookie used to track that you are logged in.

gdpr_popup

Skin Gym

This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy.

__ss

Sharpspring

Sharspring’s token cookie which enables user tracking. It ensures that the visit to website is connected to the user independent of the session and the source.

fr

Facebook

These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed

__ss_referrer

Sharpspring

This cookie contains information about where the visitor came from, called the source for the visit.

_gat

Google Analytics

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is us

__ss_tk

Sharpspring

Sharspring’s token cookie which enables user tracking. It ensures that the visit to website is connected to the user independent of the session and the source.

_ga

Google Analytics

Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.

wp_woocommerce_session_e3312214fc9411048b57ababa7056f01

Woocommerce

This cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

woocommerce_cart_hash

Woocommerce

This cookie contains information about the cart as a whole and helps WooCommerce know when the cart data changes.

woocommerce_items_in_cart

Woocommerce

This cookie contains information about the cart as a whole and helps WooCommerce know when the cart data changes.

gdpr_popup

Skin Gym

This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy.

_gid

Google Analytics

Used to distinguish users.

gwcc

Google Analytics

This cookie is used to collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the page

wp-settings-time-

WordPress

WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface

wp-setting-

WordPress

WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface

wordpress_test_cookie

WordPress

WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.

wordpress_sec

WordPress

Essential WordPress session management cookies for logged in users.

wordpress_logged_in

WordPress

After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.

dmSessionID

Unknown

Secure browser ID cookie.

recordID

Unknown

Browser ID cookie.

test_cookie

Unknown

Used by multiple companies, but usually this cookie is used to enhance the performance and functionality of our websites but are non-essential to their use.

Security Statement

Name of Data Controller and Contact Information

If after reading the Policy, you have any concerns or questions please send an e-mail katherine@theskingym.co.uk or write to us at:-