Amusement/FEC FAQs

Q: What is the warranty policy on a new game?

A: Betson warrants your new machine for 60 days from date of purchase. After 60 days, components warranted by the manufacturer for a longer period of time must be sent to the manufacturer for repair or replacement under the Warranty Policy set by the manufacturer.

Q: What is the warranty policy on a used game?

A: Betson warrants a used machine for 30 days from date of purchase.

Q: Do most of your games use a standard electrical outlet?

A: Yes the games that we sell in the United States used a standard 110V three-prong outlet that you just plug in and play like you would any other electrically powered item.

Q: Do you install / sell card readers?

A: Yes we install and sell card readers. If you would like a card reader installed on the game before delivery just let your salesman know. Looking to purchase a card reader for a game you already have on location visit our parts site at www.betsonparts.com

Q: Do you sell parts and accessories?

A: Yes, we offer a full line of parts and service to the coin-operated amusement, vending, office coffee service, gaming and billiard industries. Visit our parts website at www.betsonparts.com, email us at orders@betson.com or call us 1-800-828-2048.

Q: Do you sell used games or accept trade-ins?

A: Yes, we offer a wide selection of used games and trade-ins. Contact Betson today.

Q: How do I contact service?

A: Betson Service is open and can be reached by telephone at
1-800-524-2343 Monday – Friday from 8:00 am (EST) to 4:30 pm (PST) or by emailing us at service@betson.com.

Q: How can I find out the dimensions of a game?

A: All game dimension and weights can be found on the Betson website on the individual product detail pages.

Q: Does Betson offer special post installation services?

A: Yes we do! Betson believes the post-sale customer Wellness program in an important part of the success of any installation. Betson will visit your location and check several key areas to make sure the location is running at optimum performance.

Q: Does Betson offer technical training courses?

A: Yes, we offer Betson Technical University a hands-on training course focusing on how to support and service your FEC or game room. Course includes training on how to solder, wire crimping, LCD and computer repair.

Q: What should I consider when choosing space for my games?

A: Always allocate 60 square feet per game with open design and sight lines.

Q: Do you have any guidelines on how to calculate earnings for planning purposes only?

A: Location with 40 games

Square feet (2400 / 60 per game = 40 games)

Purchase of 40 Games @ average of $10,000.00 per game = $400,000.00

Average earnings of 40 games @ $175.00 per game / per wk. x 52 wks. = $364,000.00 yr.

Average room payout of 28% = $101,920.00

Total earnings = $364,000.00 – Payout – $101,920.00 = $262,080.00 yr.

A: Location with 20 games

Square feet (1200 / 60 per game = 20 games)

Purchase of 20 Games @ average of $10,000.00 per game = $200,000.00

Average earnings of 20 games @ $175.00 per game / per wk. x 52 wks. = $182,000.00 yr.

Average room payout of 28% = $50,960.00

Total earnings = $182,000.00 – Payout – $50,960.00 = $131,040.00

Q: I am planning to open a new facility. When should I consider retaining your services?

A: The best time is early in the development stage. This is when most mistakes are made. Success factors include site selection, the mix of attractions, layout design, and realistic development budgets. Our extensive experience and knowledge can help you make the best decisions to assure your success.

International FAQs

Q: What products do you provide internationally?

A: Betson Enterprises represents every major amusement manufacturer in the industry. The majority of product is presented at www.betson.com under “amusement equipment”.

Q: When shipping will Betson consolidate shipments from multiple manufacturers?

A: With 14 offices throughout North America, Betson will consolidate in the most efficient and cost effective means available to the buyer.

Q: Can Betson handle parts and service internationally?

A: Betson’s Parts and Service Department is capable of addressing service and part supply needs on a global basis. We currently service customers on six continents. The E-commerce program provides 24/7 access to the parts ordering process. Visit www.betsonparts.com to see our full line of parts and supplies.

Q: Will Betson provide financing or payment terms?

Q: Can Betson arrange the shipping to international destinations?

A: Betson can provide full CIF shipments to the destination port or even door delivery service.

Q: Can Betson assist with the installation in foreign countries?

A: Betson can provide installation supervision and training for international locations.

Financial FAQs

Q: Do you offer financing and leasing?

A: Yes we do! Just starting out or looking to expand your current game room or Family Entertainment Center, Betson Financial Services can assist in helping you reach your goals. Call us today to discuss our financing options. Please fill-out our online form or download our Credit Application Form

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