Making compliments, suggestions and complaints

We value your feedback

If you would like to compliment members of our team, or you have a suggestion on how we can improve, please tell us. Perhaps we’ve made a mistake, or our service hasn’t met your expectations.

Whatever the reason, we want you to let us know.

How we aim to resolve disputes

Step 1: Member support services

If you will like to make a complaint or have any questions at all throughout the term of your contract your first point of call will be contacting our offices. Our staff will endeavour to assist you to resolve your complaint.

You may contact us via the phone1300 042 325 (02) 9643 1962

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Emailsupport@icfal.com.au

Step 2: Write letter to the board of directors

If you are not satisfied by the response of our staff, you may escalate your complaint by writing your complaint to the board of directors.

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Emailsupport@icfal.com.au

Write to thePO Box 462 Parramatta, NSW 2124.

Further help

Australian Financial Complaints Authority
If you are still not satisfied with the outcome of your complaint, you can contact the Aistralian Financial Complaints Authority for an independent review. Their services are free of charge: