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This hotel address does not exist in Google Maps; or at least it didn't when we were trying to get there. Called more than 6 times for directions and no one answered the phone. Called corporate and they would not help either. Once we got to the hotel (finally after finding a different address on some random web page), the guy at the counter was really nice and helped us in testing out the phones because he said he had not heard it ring since he got there. Turns out someone on staff earlier that day left a phone off the hook somewhere which made it so no one could call in. Please teach your staff how to use a phone! We had the most frustrating 1.5 hours trying to find this dang hotel. Will never ever stay at this location again; would have cancelled it if Hotwire let us. If we did not find the hotel within another 30 minutes we would have had to talk with management and Hotwire to get out of the mess we were in.

Stayed: April 2014, travelled with friends

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Ask Melissa D about Baymont Inn & Suites Denver West/Federal Center

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

William L, General Manager at Baymont Inn & Suites Denver West/Federal Center, responded to this reviewResponded 12 April 2014

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Google maps and phone answering on your recent visit. I have shared your feedback with the front desk staff and provided additional training on phone usage to ensure we handle these types of situations differently in the future. I am enquiring Google maps on how to add our hotel. Was not aware of problem until you brought it to my attention and for that I thank you.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Golden.

Kind Regards,

Scott LeischnerGM

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OOk for the price only complaint they gave us a room on the second floor and the place doesn't have an elevator so my son with a broken leg and crutches had a very hard time. We took what we had to though as my sister is in icu at the near by hospital.

Stayed: March 2014, travelled with family

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Ask Sabrina P about Baymont Inn & Suites Denver West/Federal Center

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

William L, General Manager at Baymont Inn & Suites Denver West/Federal Center, responded to this reviewResponded 12 April 2014

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are looking at getting an elevator in the future. Next time you make reservation request ground floor room and have the room assigned at time making reservation.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Scott LeischnerGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Overall it was a great stay. The only drawback to me staying there again is I would want a 1st floor room as there is no elevator. I am 65 years old and don't get around as easily as I used to. Between Denver's altitude and the stairs, I was mighty winded when I got to my room. Otherwise - great hotel.

Stayed: March 2014, travelled with family

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Ask Jeannine T about Baymont Inn & Suites Denver West/Federal Center

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

William L, General Manager at Baymont Inn & Suites Denver West/Federal Center, responded to this reviewResponded 12 April 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. The next time we will try to accommodate a request for ground floor and assign room at time making reservation. We hope to see you again soon!

Sincerely,

Scott LeischnerGM

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Great hotel, should have chose ground floor. do not understand why there is not a real blanket provided, luckily I had one in the car.

Stayed: March 2014, travelled on business

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Ask Ginet M about Baymont Inn & Suites Denver West/Federal Center

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

William L, General Manager at Baymont Inn & Suites Denver West/Federal Center, responded to this reviewResponded 12 April 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Scott LeischnerGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I've never been to a hotel with such an exceptional staff! Stephanie at the front desk made sure we not only had a room when we arrived from the airport (9am), but welcomed us with the free breakfast also. Char and Heather were the breakfast staff, and they had delicious food which changed every day, and were there from 6-10am always asking what else we needed, and making sure everyone was satisfied! In fact, one day someone said they were disappointed that there were not biscuits and gravy that morning, and they made up a fresh batch to serve to anyone who wanted any! Every staff member I came across treated the guests like they would their own family.Their rate was the best by a large margin. Restaurants and malls were less than 15 minutes away. Great central location. Clean lobby and room. Quiet. It is a great mid-range hotel.The only negative was the pool was being serviced for at least half of our 4 day visit.We look forward to coming back! Thanks again Stephanie, Heather, and Char!

Room Tip: King room was very spacious. Had a love seat and table area. Lots of room.

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Stayed: March 2014, travelled with family

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Ask boesjp about Baymont Inn & Suites Denver West/Federal Center

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

William L, General Manager at Baymont Inn & Suites Denver West/Federal Center, responded to this reviewResponded 12 April 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I will share your comments with Char, Heather, and Stephanie.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Scott LeischnerGM

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Also Known As:

Americinn Hotel And Suites Denver West - Federal Center

Americinn Hotel & Suites Denver West - Federal Golden

Comfort Suites Golden

Golden Comfort Suites

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