I. By placing an order directly on the website through any of the means of payment designated accordingly.

II. By sending an e-mail to pedidos@bonnetapompon.com indicating the reference of the products you wish to buy and each garment's size, together with your correct personal details in order to ensure the receipt of your order.

III. By telephone, calling +34 914350658 Monday to Friday from 10am to 2pm, where we will advise you on your purchase.

Once you have placed your order, we will send you a confirmation e-mail with your purchase details and your chosen means of payment.

Means of payment

I. Our payment gateway with the credit/debit cards admitted

II. PayPal with a credit/debit card

III. Wire transfer (only for orders placed by telephone or e-mail)

IV. Pay on delivery

Shipment

You shall receive your order in the address provided in 2 to 5 working days from the date of payment.

Deliveries are made every Tuesday and Friday.

All our prices are VAT included.

Shipping costs

Shipping costs are calculated according to the city and country of destination, and to the items purchased.

Free shipping for purchases over 200€ in Europe Union.

Changes and/or refunds

If you are not satisfied with your purchase, you may change or return any item purchased within 15 days from the date of receipt.

To do so, please keep the invoice found in the parcel of your order. You can return your purchase in two ways:

I. By mail: By registered mail with acknowledgement of receipt (to avoid future claims). Customers shall pay for the shipping costs of returning goods, except if it was due to a mistake from Bonnet à Pompon.

In accordance with our commercial policy, no cash refunds are made. Customers shall receive a voucher valid for 6 months. Please be aware that during the sales period no refunds are accepted, only changes.

STORES

Stores interested in including our collections may contact us by calling to the phone number hereunder or by completing the form hereunder, and we shall contact you.

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