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Amazing hotel

This hotel is amazing, quality throughout and the most helpful staff. Highly recommended hotel. Food/breakfast was perfect as is the afternoon tea. Location is in the heart of of the Xixi Wetlands which is a beautiful area and a lovely destination.More

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Stayed: July 2013, traveled as a couple

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Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pascal E, General Manager at Angsana Hangzhou, responded to this reviewResponded August 13, 2013

Dear Guest,

Thank you for the great review of our property!

I am glad that you managed to enjoy the Xixi Wetlands. We are very happy to be located adjacent to it so we can provide a relaxed environment for our guests.

We have definitely shared your positive comments about our staff with the whole team.

They all hope to see back in Angsana soon!

Kind regards,

Pascal EppinkGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed here with my husband for 6 nights. Service from the staff is really good as they are very approachable and enthusiastic, especially Abby and Raul from Pavilion who where very friendly and helpful (although all of them were great). Complimentary afternoon tea is included which can be enjoyed at a lovely waterside terrace behind the hotel.Brother property Banyan Tree is only a short walk from this hotel, we had a great Spa treatment there. Also we enjoyed some drinks at the cosy bar.Overall Angsana is a great hotel with excellent service, highly recommended and we will definitely return next time we are in the beautiful city of Hangzhou.

Stayed: April 2013, traveled as a couple

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Ask Jeannette R about Angsana Hangzhou

1 Thank Jeannette R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

BTGroup, General Manager at Angsana Hangzhou, responded to this reviewResponded April 28, 2013

Dear Jeannette R,

Thank you for staying at our Angsana Hangzhou and for recommending our resort to the world on trip advisor.

We are glad that Angsana Hangzhou is your preferred resort in Hangzhou. We are glad that our team members have made your stay a notable one. Abby and Raul would like to thank you for having mentioned their names and they do look forward to serving you once again soon.

We thank you again for sharing your views about all our dedicated staff who have ensured that you have the time of your life at our resort. We all look forward to welcoming you back soon for another memorable stay with us in the near future.

Kind regards,

Pascal EppinkGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The service at this hotel was outstanding. The front desk, restaurant, and other staff could not have been more attentive to our needs. The hotel provided a complementary afternoon tea of cakes and drinks which was a lovely touch. The room was smallish but very comfortable and in a pleasant setting. The only problem with this hotel could be its location but i'm sure that transport links will improve in the future and the development of the area continues. We couldn't find any shops around but the drinks and meals were pretty reasonable as far as hotel prices go. Overall a very enjoyable stay.

Stayed: April 2013, traveled on business

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Review collected in partnership with Angsana.com

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask namnams about Angsana Hangzhou

Thank namnams

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

BTGroup, General Manager at Angsana Hangzhou, responded to this reviewResponded April 11, 2013

Dear Guest,

We are pleased to know that you have had a wonderful experience to share on Tripadvisor while you stayed at Angsana Hangzhou.

We sincerely thank you for your feedback, generous compliments about our team members, our services and facilities. We take pride in the services we render to all of our guests who have very positive feedback shared in all their reviews like you did. We would like to let you know that the commercial arcade around our hotel will be shortly opened and you may find some casual dining destinations and a wide range of shops within the arcade. The first few outlets and a cinema have actually opened already.

Thank you again for your stay and for your positive feedback. We look forward to welcoming you back again for yet another relaxing and memorable stay.

Kind regards,

General Manager Pascal Eppink

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Location is slightly remote, right next to xixi wetlands but around 15-20mins taxi from the main west lake area.

Room is not huge but for this price, it is good value for money. Pillows are too soft. The bathroom is in a peculiar triangular shape, which doesn't look good. Another down side is the transparent toilet door, , which is right next to the foyer, causing much inconvenience for guests espeially those staying in Twin rooms!

Front desk service is exceptional. Definitely living up to the Angsana brand (banyan tree standard) and amongst the front desk staffs, Justin Shi shines. He is always helpful and proactive and would go extra to make sure we travelsmoothly. We cannot thank him enough for his help.

Buffet breakfast was included in our room rate and we enjoyed it very much. If you happen to be in the hotel during 2-4pm, free afternoon tea will be served.

Stayed: April 2013, traveled with friends

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Review collected in partnership with Angsana.com

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask a question about Angsana Hangzhou

Thank A TripAdvisor Member

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

BTGroup, General Manager at Angsana Hangzhou, responded to this reviewResponded April 8, 2013

Dear Guest,

We would like to thank you for taking the time to share your positive feedback and comment which is vitally important for us. Your kind words about our team members and our service have been shared with the rest of our team and especially with Justin in order to encourage them to input more effort on delivering even better service to all of our guests. We work on daily with an ambition of consistently exceeding our customers’ expectations.

Furthermore, thank you for providing us with such constructive advices, our management team will surely consider your comments about the pillow, toilet door and the shape of the toilet, as our objective is always to dedicate to anticipate your requirements and needs.

Thank you again for posting your comments and for choosing Angsana Hangzhou. We look forward to another opportunity to serve you in the near future should you have any plan to visit Hangzhou.

Kind regards,

General ManagerPascal Eppink

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The hotel is very cosy and fresh, room is very small, if long vacation stay in this room is not very comfortable place. talk about my experience, after check-in, told by front desk that complimentary afternoon tea would provide by Banyan Tree Hotel where beside Angsara because wedding occupy the restaurant, that's fine for us. when i with friend go back to room called in room dining, we was informed in room dining has suspended this evening as the wedding. it is so ridiculous, only one wedding cause the operation pause. after complain, hotel management greeted us in restaurant during our second day afternoon tea, and sent friut plate in my room, but the treatment was not good enough, there was a big dirty cleaning cloth near the fruit plate. Concierge service was very good!

Stayed: January 2013, traveled with friends

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Ask L W about Angsana Hangzhou

1 Thank L W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

BTGroup, General Manager at Angsana Hangzhou, responded to this reviewResponded April 8, 2013

Dear L W,

Thank you very much for choosing to stay with us and for posting such valuable comments on TripAdvisor regarding your stay experience.

With regards to the change of the afternoon tea arrangement and the in-room dining service, we would like to express our sincerest apologies that your stay was not up to your expectation. We will be sure to take it up with our team and rest assured that we are taking all your feedback into consideration in order to avoid such circumstances happening again in the future. In addition, we also apologize for the dirty cleaning cloth nearby the plate; our food and beverage manager and executive chef have taken note of your comments and will ensure that it is monitored strictly.

We are happy that our concierge team was able to provide you with excellent service while your stay. Please kindly know that we already passed along your compliments to the department concerned.

Thank you again for choosing to stay with us and for highlighting these issues, since it indeed helps us improve our resort. We hope to welcome you back to our resort again for a more delightful experience in the near future.

Kind regards,

General ManagerPascal Eppink

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.