Contact centre hours

Mailing address

Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.

Contacting us during the COVID-19 situation

We’re currently experiencing higher-than-normal call volumes. To help us best manage the safety of our call centre employees and their families during the ongoing COVID-19 situation, we ask that customers only call for urgent needs that cannot be addressed online.

Before you call, please check if your question or request can be handled online:

The COVID-19 Relief Fund offers bill credits to our customers who have experienced job loss, and waived electricity charges for businesses that needed to close due to COVID-19. Learn more and apply online.

If you’re moving, or you need to start or cancel BC Hydro service, you can do so online

If you're not eligible for the COVID-19 Relief Fund but are having trouble paying your BC Hydro bills during this time, our COVID-19 Customer Assistance Program allows you to defer bill payments or arrange for flexible payment plans with no penalty. To get set up with this program, give our customer service team a call at1 800 BCHYDRO(1 800 224 9376).

Visit us in person

Due to the ongoing situation with COVID-19, in person service offices will be closed until further notice. Our contact centre agents will still be available to assist you at 1 800 BCHYDRO (1 800 224 9376).