2. Examine the
cassette tape colored ink ribbon (behind the clear film ribbon); it should go
back into the cassette, NOT stick to the backing tape (on the left
side)?

If the colored ink
ribbon stuck to the backing tape or exited all the way out from cassette, the
cassette tape no longer can be use in the machine, needs to be
replaced.

Note:
Normally the machine will place the image of the label onto the back of the
clear film ribbon and the used ink ribbon will go back into the cassette. The
clear film ribbon with the image then goes on top of the sticky tape backing and
out of the cassette tape.

3. Check the
area by the two black rollers and the tape exit area, remove any pieces of label
or foreign objects that may be stuck inside the machine.

4. Try another
cassette tape.

If the problem
persists, your machine may require service.

The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
options.

If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: