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Customer Qusetions & Answers

Hello! Can you give a hundred percent that you have a branded product? And can you check the quality of the goods before shipping?

By Дмитрий May-07/2018 06:58:16

A

Hello Дмитрий, Thanks for your inquiry.

The item is the original Xiaomi product.

It will be well packed and tested before being shipped out.

Q

Does this stick allow to tahe photos and make videos?

By José May-04/2018 17:11:08

A

Hello José, Thanks for your inquiry.

- Anti-slip Mats DesignMore stable and natural to take photos and record videos

Q

I have an iPhone 5s, can I use this Selfie Stick ? Is the remote shutter compatible with mi iPhone 5s ?
Thanks a lot !!

By Isaac Moreno Apr-28/2018 01:49:43

A

Hello Isaac,

Yes, it is compatible with your iPhone 5s.

Q

Hi GB !!!
In this site they think it is compatible with Xiaomi Mijia Camera Mini Action Camera.
http://elproducente.com/xiaomi-mijia-action-camera-accessories-review/
Is it possible that you are mistaken as you think it is not compatible or just the information on the site is wrong.
Have you personally tried if Xiaomi selfie stick bluetooth remote shutter tripod holder keep it well the Xiaomi Mijia Camera
Mini Action Camera. Have you tried whether the remote works with the camera ?
If working with the camera, this would increase your sales.
Thank you

By Atanas Ilchev Apr-03/2018 10:37:02

A

Hello Atanas,

Small camera with dedicated selfie stick

Q

Hi, I would like to know if it is compatible with a Huawei brand cell phone?

By Cesar Arias Mar-26/2018 14:38:27

A

Hello Cesar, Thanks for your inquiry.

The product is Compatible with Android 4.3 and above, IOS 5.0 and above.

Q

is the product compatible with samsung note 3?

By Antonio Jan-31/2018 11:39:47

A

Hello Antonio, Yes, they are compatible.

Please rest assured.

Q

Can I use this selfie stick my Xiaomi Mi Max 2?

By Jacek Aug-07/2017 19:20:05

A

Hello Jacek,

Yes, it is ok with Xiaomi Mi Max 2.

Q

Is the remote waterproof?

By Hugo Jul-05/2017 08:16:46

A

Hello Hugo,

It isn't waterproof.

Q

HI! I have the Xiomi mi band 2, can this product work simultaneously with the mi band 2? or if I want to take a pictur I need to disconnect the band?
Thanks!

By Elior Jul-01/2017 19:11:29

A

Hello Elior,

No, this product can not work simultaneously with the mi band 2 through bluetooth.

You need to disconnect the band to let it work.

Thank you for your inquiry.

Q

I received order, but without remote shutter !!!

By Roman Jun-26/2017 18:00:33

A

Hello RomanFor after sales issue, please go to our Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello! Can you give a hundred percent that you have a branded product? And can you check the quality of the goods before shipping?

By Дмитрий May-07/2018 06:58:16

A

Hello Дмитрий, Thanks for your inquiry.

The item is the original Xiaomi product.

It will be well packed and tested before being shipped out.

Q

Does this stick allow to tahe photos and make videos?

By José May-04/2018 17:11:08

A

Hello José, Thanks for your inquiry.

- Anti-slip Mats DesignMore stable and natural to take photos and record videos

Q

I have an iPhone 5s, can I use this Selfie Stick ? Is the remote shutter compatible with mi iPhone 5s ?
Thanks a lot !!

By Isaac Moreno Apr-28/2018 01:49:43

A

Hello Isaac,

Yes, it is compatible with your iPhone 5s.

Q

Hi GB !!!
In this site they think it is compatible with Xiaomi Mijia Camera Mini Action Camera.
http://elproducente.com/xiaomi-mijia-action-camera-accessories-review/
Is it possible that you are mistaken as you think it is not compatible or just the information on the site is wrong.
Have you personally tried if Xiaomi selfie stick bluetooth remote shutter tripod holder keep it well the Xiaomi Mijia Camera
Mini Action Camera. Have you tried whether the remote works with the camera ?
If working with the camera, this would increase your sales.
Thank you

By Atanas Ilchev Apr-03/2018 10:37:02

A

Hello Atanas,

Small camera with dedicated selfie stick

Q

Hi, I would like to know if it is compatible with a Huawei brand cell phone?

By Cesar Arias Mar-26/2018 14:38:27

A

Hello Cesar, Thanks for your inquiry.

The product is Compatible with Android 4.3 and above, IOS 5.0 and above.

Q

is the product compatible with samsung note 3?

By Antonio Jan-31/2018 11:39:47

A

Hello Antonio, Yes, they are compatible.

Please rest assured.

Q

Can I use this selfie stick my Xiaomi Mi Max 2?

By Jacek Aug-07/2017 19:20:05

A

Hello Jacek,

Yes, it is ok with Xiaomi Mi Max 2.

Q

Is the remote waterproof?

By Hugo Jul-05/2017 08:16:46

A

Hello Hugo,

It isn't waterproof.

Q

HI! I have the Xiomi mi band 2, can this product work simultaneously with the mi band 2? or if I want to take a pictur I need to disconnect the band?
Thanks!

By Elior Jul-01/2017 19:11:29

A

Hello Elior,

No, this product can not work simultaneously with the mi band 2 through bluetooth.

You need to disconnect the band to let it work.

Thank you for your inquiry.

Q

Hi Gearbest,
is this product compatible with the samsung s8 ?

By Julian May-30/2017 19:08:58

A

Hello Julian， It can be.

Q

When will be the black version in stock?

By Simon Mar-03/2017 17:43:08

A

Hello Simon, SOrry. The item is currently discontinued. Thanks for your support.

Q

Boa noite!Tem o produto disponível?Frete para o cep 29165827/Brasil

By Gleiane Apr-19/2017 00:02:14

A

Hello Gleiane,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

Please feel free to order it.

Q

I received order, but without remote shutter !!!

By Roman Jun-26/2017 18:00:33

A

Hello RomanFor after sales issue, please go to our Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

suporta o xiaomi mi max prime por ser tao grande?

By Enoque Carneiro Jun-11/2017 13:28:58

A

Hello Enoque,

Its phone clip range is 56 - 89mm and it can suit for XIAO MI version.

Q

I received the product yesterday, but the remote control does not work. When charging, red light comes on. When it is fully charged, red light goes out. I pressed button for a few seconds to turn on the product, but it does not turn on. Therefore, Bluetooth pairing is not working either.

By yongtae kim Jun-09/2017 01:23:14

A

Hello yongtaeFor after sales issue, please go to our Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Package Content & Design There are Xiaomi Selfie Stick Tripod, Bluetooth remote and warranty information in the package. All the instructions and specifications are located in the packaging itself. Not to worry if you don’t know Chinese, it is very simple to use it. Just long press the power button to turn on the Bluetooth remote. Then pair it with your smartphone. Long press it to power off too. That’s it. Xiaomi Selfie Stick Tripod build quality is great. Solid plastic for housing and aluminum alloy for the extension. In addition, it is light in weight and ultra portable. The maximum length is 42cm by the way. Shorter than usual selfie stick. Can it work? Will let you know later. Yes, this is the Bluetooth remote. It can be attached to the stick. Or take it off.

Honestly I dont like selfie sticks, I do not take selfies, I dont see the point in that and I disagree with posting private things on social media. But sometimes I need to make a selfie as part of my job, usually with colleagues but it is my responsibility to provide the technical stuff, so I was missing a selfie stick but was ashamed to buy one, those with remote controls were too expensive for me (considering I use it once every 3 months). Also I needed a tripod for my phone as sometimes I shoot static videos with it. So here we go, this is a perfect thing for me. High build quality and good prize as usual with Xiaomi.

Cons:

The user manual is in chinese only so how to operate the remote (pair especially) was a bit of guesswork but fornutaly it is intuitive and logical, however keep in mind.

I'm a globetrotter and I've always been interested in multirole gadgets like this. I was looking for a tripod + selfie stick that was up to the task and I've found in this product the ideal travel companion. I use it with my Samsung Galaxy S4 for photos and videos. The handle is coated with a comfortable rubber and the structure is really stable. Forget about boring battery changes, the remote controller is rechargeable via micro USB port. It interfaces in seconds with the smartphone.

Cons:

The rod for taking selfies is a little bit smaller then expected, 15/20cm plus will be perfect, but that's just a opinion.

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After receiving your order,we require some time to test the product to ensure its quality.The exact processing time varies depending on the item.The average processing time is 3 working days.but this can also be affected by the item's stock status. For small quantity orders,the processing time is 1-3days while larger quantity orders may require 2-5days.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0.52%

44.87%

49.88%

3.5%

18.13

Spain, United Kingdom, Italy, Germany, France & Portugal

5.18%

43.44%

48.34%

1.17%

15

Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic

2.96%

40.34%

52.54%

3.74%

18.66

Russia

0%

4.45%

84.41%

11.1%

28

Japan, Korea

0%

21.30%

68.80%

9.66%

17.75

Brazil

0%

0%

23.91%

72.09%

38.6

Turkey

0%

37.75%

59.05%

3.1%

20.33

Thailand, Singapore & Malaysia

0%

40.39%

56.12%

2.6%

16.2

Other countries

0.7%

38.79%

47.94%

8.56%

23.57

Priority Line

United States

12.28%

79.05%

7.4%

0.52%

11.75

Spain, United Kingdom, Italy, Germany, France & Portugal

8.44%

66.56%

23.45%

0.45%

13.55

Russia

0%

3.48%

75.79%

20.04%

31

Brazil

2.21%

6%

61.29%

25.46%

30

Turkey

20.42%

77%

3%

0.08%

10

Australia

7.67%

86.60%

5.68%

0%

11

Korea

97.54%

1.57%

0.89%

0%

7

Japan

95.80%

2.09%

0%

0%

6.84

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8.45

Other countries

22.33%

30.8%

27.62%

17.64%

18.65

Expedited Shipping

ALL countries(EMS)

3.8%

46.8%

26%

15%

14.8

ALL countries(DHL)

65.8%

25.75%

3.86%

0.37%

6.72

GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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