(800) 421-5013 is the contact info for your manufacturer. First check the warranty, if it is still good, contact the seller. Otherwise contact your manufacturer about this problem and they should be able to answer it since your manual says nothing about it that I can see and I haven't found any similar problems with this camera

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Well maybe I can solve this..... My lens would not retract and showed two error messages. Tried a number of tricks that have been recommended on this site to no avail. Ultimately what worked for me was pushing quite hard on the barrel of the lens trying to force it back in ( yeah i know, sounds extreme but did'n't think it could make the situation any worse ). The lens remained in the locked out position not moving in spite of the fact that I pushed it fairly hard. When I turned it on the lens retracted and it appears to be fully recovered from whatever was ailing it. Hope this works for you.