Avaya ENGAGE: The 2020 Chapter Begins

As I lean into my fifth year with Empirix and the 2020 chapter with Avaya globally, I find myself feeling more and more comfortable with the Avaya personnel. The can-do culture is still intact from my years at Lucent Technologies.

Longstanding partnership

In the grand scheme of things, we are small in comparison to the multi-billion-dollar giant. But what Empirix brings to the table is essential as it relates to stitching together a unified communications (UC) or contact center infrastructure for testing and monitoring. The end result is enhancing the full customer experience.

Avaya ENGAGE 2020

As I hear about the challenges ahead, the more I learn and the more confident I am we’ll continue to lead together with Avaya in this 2020 chapter.

More on test automation

When we talk about contact center assurance, interactive voice response (IVR) technology tends to monopolize the conversation. Almost everyone knows what a nightmare problematic IVR menus can be. If someone…