Closed-Loop Feedback System™

What are your customers saying right now? How about…now? No clue? Don’t worry, you’re not alone. Receiving, quantifying, and acting on customer
feedback in a timely manner is a challenge many businesses are facing today—and failing miserably at. OK, maybe it’s time to worry.

What you need is something that can engage customers in a true two-way dialogue. Something that can quantify their responses and aggregate
real-time and historical data into clear, actionable paths. If only such a thing existed…

Let us introduce you to the DMS Closed-Loop Feedback System™, or CLFS™ for short.

This proprietary, automated system ensures customer complaints, service or product issues, and both positive and negative feedback are not
only reported—but addressed and resolved efficiently and effectively, thus creating the two-way dialogue that is crucial for engaging customers
and reducing churn. The CLFS™ can also “bridge the gap” between your customers, your distributors/distribution channels and your organization.
This extra layer ensures your customers have a voice regardless of how or where they purchase your product or service.

In addition, our CLFS™ Call Center module provides an interactive web portal—where customer feedback can be tailored, customized and delivered by
response type, subject, area and more, so customer issues are immediately routed to the right department for rapid resolution. Key functions include
At-Risk Flags, Escalation, Email Notifications, Activity Logs and Analytics and Behavior Indicators.

This powerful tool then feeds ongoing activity tracking and potential propensity modeling, so you can identify key factors that make customers sticky
and profitable—information that optimizes your acquisition efforts and gives you insight into why you’re losing them before they ever become a “true”
customer.

Remember…there is no genuine bond without a dialogue. There is no relevant experience without interaction.

Why DMS?

It’s simple. We deliver a fresh and proven approach that sets our customers apart from the herd by combining
customer lifecycles with innovative strategies, proprietary marketing technologies and relevance-based
methodologies to deliver industry-leading results. DMS is a certified woman-owned business (WBE).
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