Shipping & Returns

Goods which have been incorrectly supplied or which are found to be faulty may be returned for replacement or credit after a Return Material Authorisation (RMA) number has been issued.

It is at the discretion of Splash Alley to credit or resupply shortages.

It is the responsibility of the customer or their agent, where goods are delivered to a 3rd party (i.e.: your decorator) to check that the goods are as ordered (style / colour / quantity) prior to decoration.

Discrepancies must be advised in writing within 48 hours of the goods being delivered.

Incorrectly supplied goods that are decorated will be unabled to be returned.

Claims for shortages will not be accepted after goods have been decorated.

No claims for costs of decoration on incorrectly supplied or short shipped goods will be accepted.

Cancelled Orders or Incorrectly Ordered Goods Claims :

If goods are incorrectly ordered or any order is cancelled after it has been shipped return freight and a restocking fee will apply.

A Return Material Authorisation (RMA) number MUST be provided prior to goods being returned.
Goods can only be returned within 7 business days of delivery.

If an order has been cancelled after is has been packed but prior to dispatch a restocking fee of $20.00 - $25.00 + gst ( depending on supplier ) will apply or 10% of the stock item price.

Credit claims for shortages will not be accepted if the goods are delivered to a 3rd party (i.e.: your decorator) and the claim is not made within 48 hours of delivery or prior to the goods being decorated.
To avoid this we recommend Splash Alley decoration services.

Any decorated goods or goods not in original condition (excluding faulty goods) will not be accepted for credit.

Returning Goods :

Discontinued stock items are not eligible for return under any circumstances.

Return requests of any item must be received within 7 business days of delivery
Our Restocking fee is $20.00 - $25.00 + gst ( depending on supplier ) of the stock item price or 10% of the stock item price- whichever is the larger amount for any retuned items.

All stock items being returned MUST have a Return Material Authorisation (RMA) number attached.
Orders must be returned in original packaging and in a saleable condition. An RMA needs to be obtained prior to goods being returned.
Goods sent without an RMA attached will not be accepted by our Importers / Suppliers.

All costs associated with the returns of goods are at the purchasers expense.

Tracking information must be provided to ensure confirmation of any returned items back into our warehouse
Failure to provide this information may result in the loss of these goods to the purchaser .

Payment on any Webstore order / Invoice issued is acknowledged of the purchaser agreeing to these terms and conditions