People around the building ask me why they have to take a whole day off to meet a cable repairman, who is always running late. Ever wondered why?

Over my 10-plus years of IT work, I have talked to and interacted with many cable technicians from an array of companies. The common complaint I always heard is that the companies overbook their schedule.

Call center workers are advised to overload an installer’s schedule with the assumption that one or more scheduled jobs that day will be canceled.

Here is a link to an article that explains it a little more in detail on how it works.

About This Blog

Hi, my name is Alex Ragno I will be the primary writer for the StarNews tech blog. I will be providing you with a wide range of tech solutions and information. I cover a wide range of issues from security threats to how do I do this on my device. With over ten years in the tech world along with my many techie friends whose brains I can pick. I will find you a solution to any issue. I am willing to cover any tech topic. So, send your questions or thoughts to techinthecity@starnewsonline.com.