The Flip-Pal mobile scanner comes with a full one-year warranty (see below). The extended warranty covers the Flip-Pal™ mobile scanner with a second year of warranty coverage. The same terms, conditions, and exclusions apply as in the complimentary first year factory warranty. The extended warranty coverage can currently only be purchased at the same time as the scanner is purchased, and is only available when purchasing the scanner.

If your scanner is lost, stolen, or broken, you may transfer your extended warranty coverage to a new scanner. If you give, sell, or transfer your scanner, along with its software license rights, to another party, the extended warranty can be transferred as well. Please contact Family roots Publishing Co. Customer Support at 801-992-3705 for assistance in transferring your 2-Year Extended Warranty coverage.

The extended warranty coverage begins at the conclusion of the warranty given with the purchase of the Flip-Pal™ mobile scanner, and lasts for one year from that date. Retain your purchase receipts for both the Flip-Pal™ mobile scanner and the Extended Warranty to ensure speedy handling of your coverage.

The following details the one-year complimentary factory warranty:

One Year Limited Warranty

Couragent, Inc. warrants its products to be free from defects in material and workmanship, under normal non-commercial use for a period of one (1) year from the date of original retail purchase. Keep your original sales receipt from Famiy Roots Publishing Co., LLC. This dated proof of purchase will ensure your warranty coverage.

This warranty does not apply to any defects caused by negligence, misuse, accidents, acts of nature, or unauthorized modification or attempted repair. Cosmetic damage to case parts or to other parts that does not affect product function is not covered.

The Flip-Pal™ mobile scanner is a sensitive optical device, similar to a digital camera. Damage caused by dropping or other abuse of this device is not covered by this warranty.

Couragent, Inc. will repair, replace or, at its option, refund the purchase price of a defective product during the warranty period. Contact Couragent Customer Support at 855.477.3547 for service authorization. Please have ready the product receipt, product serial number (located on bottom of scanner), and a description of the problem (error message or physical defect). Replacement products may be new or factory refurbished items of the same or comparable value.

This Warranty applies only to equipment purchased in the United States or Canada.

Warranty coverage is only available from within the country where the products were originally purchased. You may be required to ship products, at your expense, to the authorized warranty service center for the country where the products were purchased.