Cisco Case Study

For Rebecca Jacoby, a Senior Vice President and CIO at Cisco Systems, the steady rate of change within the company's IT structure and function presented a unique set of potential benefits and challenges. On the one hand, she realized that IT automation, integration and analytics offered tremendous opportunities to deliver better value to the business. But on the other, her team was having difficulty managing the changes and ensuring it had the right cost structure to deliver the appropriate value to the business.