Archive for January, 2006

It
didn’t take me long to realize that the business of the Mavericks was
not selling basketball, it was selling a fun night out and creating a
favorable brand identification with our team and our players, with the
hope that people would be excited to buy merchandise , products and
services from us.

It didnt take me long to realize that the business of Landmark Theaters was very similar. At Landmark, our business is not showing the biggest movies from the biggest studios…

He goes on to look a the benefits to be gained by employing multiple
revenue streams. In one of the comments, a respondent points out that
whenever you go to a concert, you can always buy the artist’s latest CD on the way out. Not so at a movie.

It is interesting how some "facts" take on a life of their own without actually being well documented.

The latest one that I'm tracking down is the assertion that adults need "8 to 10 meaningful touches each day" for "emotional and physical health". This assertion is made by Gary Smalley and John Trent in The Blessing at the end of chapter 3 and cited in footnote 10 as sourced from

UCLA Monthly. Alumni Association News. March/April issue 1981. pg. 1

There are several problems with this source:

It is not (so far) verifiable – no authors are cited. If it really was a "scientific study" with legitimate results, then the results should be published in a real journal or reported at a suitable professional
conference. If either of these really happened, then the citation
should be to an authoritative source, not an "alumni news" magazine.

If it really is a monthly publication, why does the issue span two months as if it is a bimonthly publication? This raises questions about the validity of the citation as well.

I've written to the authors of The Blessing, Gary Smalley and John Trent to see if they can provide additional information about this citation. Stay tuned for updates…

(Migrated from a previous life blog, originally posted on 2006-01-24)

Update 1 – April 2006: I've contacted the UCLA alumni association and the UCLA Library Archives – so far neither of them can find the purported article.

"It is impressive," Luong and Rogelberg write in their summary, "that a general relationship between meeting load and the employee’s level of fatigue and subjective workload was found". Their central insight, they say, is the concept of "the meeting as one more type of hassle or interruption that can occur for individuals".

I’ve worked with these senior managers for decades. They have no energy. They have turned into turnips. They don’t want to do anything. They like having excuses. They are all making big salaries and feeling no pain. They have the perfect cover for anything: Our bosses won’t let us do anything.

and goes on with a lot of other interesting observations about meetings and participant archetypes.