TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

2.05Rooms

3.05SleepQuality

1.05Value

2.05

“Very disappointed”

Jan 13, 2013Linda P, Santa Fe

Furniture in bathroom didn't fit. Couldn't open drawers, etc The remodel of eye candy with tile didn't work as all the grout was disappeared from counter/wall joint where CAULKING should have gone. No dressers for clothing, just a couple shelfs in closet that doesn't fit much of anything. The Shower was disgusting, cheasy cheap show head that you have to step in freezing water from the back to turn on water and water poured out of the crappy shower door in to the bathroom as the door hit's the toilet. And we killed 2 roaches in the bathroom. KNOCK THE HOTEL DOWN and start over! The original concept, spread out, casita style is nice, but the insides stink.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to share your experience with us and other Trip Advisor Readers. As difficult as it is to read about your experience, your feedback is truly appreciated and important to us in our on-going journey of continual improvement. As noted by the many of the other comments, your experience was certainly not the norm and I would love the opportunity to personally discuss this with you. If you would please reach out to me directly to this end&Sincerely, David Yamada, General Manager Westward Look Wyndham Grand Resort & Spa
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