Job Snapshot

Job Description

Purpose:

The IT Business Analyst is responsible for performing analyses and developing business requirements. This individual is involved in many aspects of the project life cycle, including requirements gathering, design, development, testing, training and implementation.
The Analyst supports business partners in relation to their business application needs and works closely with business partners and IT members to understand end-to-end business processes. The Analyst produces documentation as input in determining solutions
that meet business needs while ensuring cost effectiveness.

The Business Analyst must successfully communicate and collaborate with both internal and external technical resources to derive technical and functional solutions to address both tactical and strategic business issues and initiatives. Responsibilities include
providing project team and business partners with status on initiatives, performing detailed data analysis and business process evaluation in efforts to improve current processes in place within both the business and technical communities.

Responsibilities:

• Works with business partners to obtain/define requirements
• Provides input to Project Manager related to project schedules and project status updates including identification of risk and escalation of critical issues
• Manages enhancement requests submitted by assigned business partners
• Develops and execute test plans, test scenarios, and test scripts
• Works with Application Development teams in resolving existing system and/or project related issues
• Coordinates end-user acceptance and gathering necessary approvals to migrate changes to the production environment
• Develops post implementation maintenance support procedures
• Maintains solid working knowledge of functionality of existing applications and systems, where applicable
• Assists in research and evaluation of technical solutions to business related system issues to recommend most efficient and cost-effective solution considering existing systems, available technology, desired results, and business partner needs
• Documents and maintains detailed functional specifications from which system changes can be developed
• Ensures integration of automated business functions and their related data across impacted applications or tools
• Develops and maintains business process models and internal IT functional documentation for areas of responsibility
• Develops good peer to peer working relationships with both internal and external business partners

“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”

Job Requirements

Bachelor’s Degree in Computer Science/Information Systems or related field
2-4 years of professional experience in developing business requirements, functional specifications, user interface specifications and documenting process flows;
2-4 years of experience working with the implementation of enterprise class solutions is highly desirable
Expertise in the Salesforce Platform
Functional Specification Documentation
Business Requirements Gathering
Software Development Lifecycle (SDLC)
Project Management Lifecycle
Excellent Written & Oral Communication Skills
Knowledge of Database Concepts
Strong Diagnostic & Analytical Capabilities
MS Office Suite
SQL/Query Tools desired but not required
Experience in deploying Enterprise projects
Travel & Hospitality Experience desired but not required
Must be self-motivated and able to work in a team environment with limited supervision
Ability to communicate effectively (written and verbal)
Ability to organize and conduct effective meetings
Ability and desire to learn new technologies and software feature usage, often in a self-starting mode
Must have a commitment to teamwork and customer service, and be able to perform well in a process-oriented, matrix, collaborative team environment
Must have strong diagnostic and analytical skills
Must be motivated, a self-starter, results oriented and have a track record of timely high-quality achievement of deliverables
Must be able to work effectively in a fast-pace, dynamic environment