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Outsourcing is the what. Communication is the how, right? Ever tried to outsource without some form of interaction? I had a great time speaking with Virtual Assistant Advocate and founder of Virtually Yours Rosie Shilo (same spelling as the Neil Diamond song!) on

I’m very pleased about having a new article published in the June 2018 issue of the AITD‘s Training and Development magazine! This latest article explores the origins and essential elements of the Learn Teach Explore holistic communication model. This

Something’s been driving me a bit crazy lately. Most communication skills training I’m seeing that covers things like effective questioning and active listening is being written and delivered in a way that suggests people don’t already know how to communicate

Let’s face it. Communication skills is a training area that is always in high demand and it’s been accepted for a very long time that such skills need to be trained using some kind of face-to-face method. The trouble is,

You know what I get a little tired of? Articles, lists and posts about leadership traits that have nothing exclusively to do with leadership at all. Here’s a quick example: All leaders need to be emotionally intelligent. I agree. However,

CSAR – Better Training – Faster! I’m a bit weird. As much as I love delivering training, I’d still rather design it. I love Instructional Design and have developed a passionate desire to assist others to create better, more effective

Presentation “genres”? You climbed Everest, broke your leg near the top, were left for dead by the other members of your party and somehow dragged yourself down the mountain, living to tell your tale… between mains and dessert at countless

One of the most popular Ted Talks ever is by Global Health Expert, Hans Rosling. He takes the audience through a mind boggling journey of global health statistics across the last 40 years or so. There is LOTS of detail

A single workshop design structure for any almost any subject or training length? Here’s my latest article in Training and Development magazine on how this is actually possible. Enjoy! This article originally appeared in Training & Development magazine October 2017

This video is on how I introduce myself to groups. Warming a group up to be honest, self-searching and comfortable from the get go is key. It all begins with how you link yourself to what you’re training.