Please note, all non-refundable reservations (room rate+all applicable taxes) will be charged on the day of booking. Absolutely no exceptions will be made to modify or cancel non-refundable reservations.

There is a daily service fee of USD 10 per room, per night plus sales tax. It includes the following services:

• Premium high-speed Wi-Fi for up to (3) three devices.
• Unlimited local, long distance, and international telephone calls within registered guest rooms.
• Unlimited use of Bally’s Total Fitness Center located next door to the hotel (including workout facilities, classes, lap pool and hot tub).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A security deposit of USD 100 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This allows us to verify that our reviews come from real guests like you. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?

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Peta

Australia

7.5

Good

March 30, 2015

Right across from madison square gardens, short walk to times square, subways right across the street. Would stay here again. Not luxurious rooms are dated but you won't spend much time in them anyway!

M

Pakistan

3.8

Poor

March 29, 2015

mess start From fround end desK.long que n just two staff members. That smelly corridor welcome me. Once I entered room it's was dirty n wash room was such bad that I held booking.Com responsible who showed be nice room but in fact disaster. ..

Phil

The United Kingdom

2.9

Very poor

March 29, 2015

I did not like supercilious attitude of check in staff. Very cold & condescending. Wi-fi charge of over $10 per day very expensive, then I noticed on checkout $10 'service' charge had been added to my bil & that included wi-fi. When I queried this I was ignored.
Room was filthy with accumulated dirt on skirting. Cleaning staff having shouted conversations with each other woke me at 8am. I had to go and ask them to turn it down.
overall a very bad experience I will never stay at this establishment again.

Anonymous

Kathryn

United States of America

7.1

Good

March 29, 2015

the front desk took money out of my debit to hold on my debit card. I did not know this and when home I realized that my account was over drawn. I could have easily used a credit card. I hope that it is credited back fast like they say it would be.

Anonymous

Martinique

5.4

Fair

March 29, 2015

Front desk staff were rude on all occasions and I was made to wait for 25 minutes for access to safety deposit box whilst the 4 staff on the front desk all dealt with check-in clients.
WiFi? what WiFi? this is by far the worst I have experienced in a New York hotel. The WIFI cut out every 20-30 seconds or so making it unusable for video streaming or online gaming. I was given a WiFi code with my room but this is usually paid WiFi at $14.95 a day.