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MalagaCar.com reviews - Page 48

Have just returned from a weeks break in Malaga and made the choice to rent our car from Malagacars who are without doubt the most honest and professional hire company I have ever dealt with all the the staff are very friendly and make you feel at ease from picking up your car to dropping it off could not have gone smoother everything they say on there advertisement is true we rented using the full package something I would recommend and will use in the future well done Malagacars look forward to seeing you all many times in the future

From: Dennis Gardner

Submitted:
17/05/2016

Rating: (5 out of 5)

Excellent service every time, quick and easy. I'm a long time customer and find that it gets easier and easier

From: Michael William Ryan

Submitted:
16/05/2016

Rating: (5 out of 5)

Why do you need to introduce a bronze, silver, gold, platinum, vip, super vip systems into a hereto well functioning and respected car rental company that is doing so well?
I was so disappointed the last time (March) I came in to your office to see all the distinctive areas for "special customers".
Let's keep hold of the old fashioned ideas of service for all, and leave the "Snob Class" out of it.
After all they should be able to have a chauffer waiting for them at the terminal.
Best regards
Adrian Brunton

From: Adrian

Submitted:
14/05/2016

Rating: (5 out of 5)

Every aspect of dealing with Malagacar.com is excellent! The decision to reward loyalty with increasing discounts takes Customer Service to a new level - just brilliant !!

From: James Aspinwall

Submitted:
13/05/2016

Rating: (5 out of 5)

Since 2012, I must have rented a car for about 7 times with Malagacar.
I never have experienced any problem with them.
The bus shuttle is very convenient, and when returning the car, they take you back to the airport quite fast (with bus or your rental car).
I never had to wait more than maximum 10 minutes to get my car and return is even faster.
The cars are recent, mostly clean and in good working order.
Sometimes you even get a free upgrade.. ;) ;)
Important as well: Unless other companies at Malaga Airport, you are charged with additional fuel costs.
(Once I rented a car at R..ordc.. in Malaga Airport, and I can guarantee you: once and never more! I got charged approx for an extra 25€ just to fill up the car!)
At Malagacar you just pay for a half tank, and you can bring it back empty.
So, no complaints at all, no remarks at all?
Yes, only one remark concerning that half tank system. No one (with some common sense) will bring back the car with a complete empty tank, taking the risk to have a break down going back to the airport. So they are always on the winners side at Malagacar. But I prefer to "offer" Malagacar that small fuel amount than to get ripped off by having to pay "fuel charges" plus the fuel itself.
Otherwise: All perfect.
In a couple of weeks I have a new car rental in Malaga.
Guess at what company I did my reservation again...
You are Right ;)
Why change a winning team?

From: Bruno Verbrugghen

Submitted:
13/05/2016

Rating: (5 out of 5)

Excellent car hire company. Have used Malagacar.com 4 times now, and have been highly impressed by the quality of the service and cars. No hidden surprises,honest and upfront insurance details, and very fair fuel policy. My congratulations to Alberto Anglada for running an excellent team. Thanks! Alan Walker

From: Alan Mowbray Walker

Submitted:
13/05/2016

Rating: (5 out of 5)

Absolutely fabulous service yet again. Thank you.

From: Anthony Sharpe

Submitted:
11/05/2016

Rating: (5 out of 5)

During 2015 & 2016 I have frequently rented at Malagacar.com (always on the "full insurance" basis): excellent & quick service (in / out), spotless cars, no surprises. In comparison to the big international players, which I used before, the price/quality is excellent.

From: Herwig "nick" Nicolay

Submitted:
10/05/2016

Rating: (5 out of 5)

Arrived at 23:20 could not find the rep at the airport not a great start! Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car? Drove to Nerja, on route I noticed a brake pad warning light displayed, on arrival I noticed the driver’s side rear light not working, sorry that’s not safe for driving late at night on unlit motorways. Phoned them the next day no answer so I emailed received a reply saying to bring the car back to the airport to exchange it, I replied “sorry not prepared to waste at least 2 hours of my time” they then replied saying a tow truck could be sent to collect the car a taxi would be issued to bring me back to Malaga airport to collect another car! I replied asking them to deliver a replacement car and the driver could then take the Punto back (logical I thought) email reply said that’s not possible??? I explained all this on returning the car after my week’s holiday; the receptionist was very understanding and sent an email to his boss saying I would receive some discount. Nothing has happened!!

Reply by Malagacar.com

Dear Mr. Morgan,

Thanks for your email.

Arrived at 23:20 could not find the rep at the airport not a great start!

Our representative person is always just after the sliding door so may be our colleague was with one of the other customer who arrived at same time.

Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car?

We always have spare parcel shelf so I will talk with the employee who gave you the car to avoid this problem for future customers.

Drove to Nerja, on route I noticed a brake pad warning light displayed,

The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.

On arrival I noticed the driver side rear light not working, sorry that is not safe for driving late at night on unlit motorways.

The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.

Regards,

J. Alberto Anglada

From: Glenn Morgan

Submitted:
08/05/2016

Rating: (1 out of 5)

Recently used end of April. Great service, only downfall was waiting time even though I had VIP pickup. A separate queue for those who have paid the extra would be good. Other than that can't fault it.