543
1.Developing Appropriate Interview Questions…

The situational interview
Do the job analysis using critical incidents techniques 2.
17
.2 p. Group the similar groups like. customer service. technical skills. diagnosing defects. and so on 3. Select small number of most appropriate incidents 4. Use these incidents to write questions See Table 12.

and corporate citizenship
Complete data about any of KSAs to be covered in the interview Incomplete or contradictory statements presented on the application blank or other similar instruments

Limit the use of pre-interview data
 

Adopt a structured format

A set of questions should be formulated for each KSA
20
.Recommendations for use of the Interview

Restrict the scope of the interview
 
Serves too many purposes Limit it to job knowledge. sociability and related interpersonal abilities.

Recommendations for use of the Interview…

Use of job-related questions

Questions of job knowledge



Should be important to the overall performance the job Should not be material easily learned on job or taught as part of training Should not be a series of facts (test is appropriate for that)


questions of social interaction Questions of corporate citizenship
21
.