A report from the Phoenix New Times, published Wednesday, revealed that multiple Motel 6 locations in the Phoenix area had voluntarily given the names of guests—exclusively foreign nationals without American ID cards—to Immigrations and Customs Enforcement officers. It spread quickly across the Internet, prompting a #BoycottMotel6 hashtag on Twitter and spurring outrage from the American Civil Liberties Union.

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Now, a spokesperson from Motel 6's corporate headquarters tells Pacific Standard that the company will issue a directive to its 1,400 locations prohibiting employees from voluntarily sending guest information to ICE.

"To help ensure that our broader engagement with law enforcement is done in a manner that is respectful of our guests' rights, we will be undertaking a comprehensive review of our current practices and then issue updated, company-wide guidelines," Motel 6 spokeswoman Raiza Rehkoff told Pacific Standard in an email. "Protecting the privacy and security of our guests are core values of our company. Motel 6 apologizes for this incident and will continue to work to earn the trust and patronage of our millions of loyal guests."

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The motel chain issued an apology Wednesday, and argued that the exchange of information occurred "at the local level, without the knowledge of senior management."