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Stifle no-shows with text reminders

Let’s do three minutes of story time to celebrate (and fill you in on some finer details of text reminders).

Ashley is my roommate. She loves chickens. And she has hair. Sometimes that hair needs to be cut. 🤷‍♀️

When the time came for a trim, Ashley booked an appointment online—via Hummingbook of course. She booked with hairstylist/salon owner [and customer-turned-friend] Adele of French Method Salon.

I see online bookings happen everyday. As of this writing, 25,287 appointments have been booked!

But this appointment was special to me. I got to watch my own roommate book a real appointment online… using the product I created with my own bare hands… with Adele… for real. (It’s hard to describe this feeling. Maybe it’s equivalent to when you swipe your first few paying clients’ card.)

24 hour reminder

2 hour reminder

The below statement gets tacked on to each reminder just in case your client thinks you’re manually sending reminders from your number (which obviously you’re not):

All the details are in your confirmation email, including a way to cancel/reschedule. (🤖 Beep boop: I’m a Hummingbook bot and can’t get replies.)

Note: Not all clients will necessarily get all three reminders. It depends when they booked. This is a good thing. We call these smart reminders. I’ll fill you in how they work soon.

How do clients sign up for text reminders?

Easy: New clients are sent text reminders by default. There’s nothing for you—or them—to do.

Existing clients are gently nudged to switch from email to text reminders during their next booking. It takes less than nine seconds to switch. But they of course don’t have to, and can stick with email reminders.

Regardless of their text/email preference, all clients will continue to get their initial confirmation email. This keeps their appointment details close at hand if they need to reschedule, contact you, or remember where you’re located.