Please note that there is available UNLIMITED servicing procedures
activation for Sony Ericsson mobiles! It will cost you 400 Octoplus
Server credits. If you do not need one you can still unlock Sony
Ericsson mobiles but for a lower price, because we've reduced Sony
Ericsson unlock price to 40 credits for Octoplus cards owners!

Please note that minimum order is 50 credits.
If you'd like to purchase Octoplus Credits for already existing account,
please specify it in "Customer's notes" field while ordering the item
or contact your sales manager. Otherwise, automated system will create a
new account for Octoplus Credits.

* Octopus Server Credits
F.A.Q.

Q.1: Where can I find login and password for Octopus Server Credits service usage?

A.1: You have to purchased Octopus Server Credits
first. Following a successful transaction, you will receive an email,
with all the information about your new account, including your login
and password.

Q.2: I have a certain amount of credits on my account, however, I do not have enough of them for a certain operation.

A.2: You have to order the required amount of
credits. While ordering, in the corresponding field, you need to specify
all your current account details, and how many credits you lack.
Otherwise, we will create a new account with purchased amount of
credits.

Q.3: I had a certain amount of credits on my
account. I ordered some more credits for a certain operation from a
reseller. However, the reseller created a new account. How do I combine
my existing credits with new ones?

A.3: You need to contact our technical support by
online chat or you can send an email to techsupport@gsmserver.com with a
detailed explanation why do you need to combine two accounts and those
account details.

Q.4: I forgot or I do not know my login username or login password for my Octopus Server Credits account.

A.4: Please, make sure that you have purchased
Octopus Server Credits before. If you did not buy them, then you need to
make a purchase. After that you will receive an email, with all the
information about your new account, including your login and password.
If indeed, you forgot or lost your password, then it is recommended to
contact our support by online chat or you can send a request to
techsupport@gsmserver.com. In the request form you must specify your
Octopus Server Credits purchase order number, then we will able to help
you restore or change your password.

Q.5: I am trying to enter the login and password for
boot-loader.com account or other services / websites and getting an
error about incorrect login.

A.5: Logins and password from other services
(boot-loader, etc.) are not suitable for logging into Octopus Server
Credits account. These are different services; they are not related to
each other.

Q.6: I made a request to unlock my phone through the
service of remote servers but the phone was not unlocked. How do I get
my credits back?

A.6: In case the phone was not unlocked, you have to send us the following information:

ID number of your request

IMEI number of your phone

Phone's model

What company is the mobile phone’s carrier?

On the following electronic address: techsupport@gsmserver.com
After that, you will need to film a video, in high quality (HD), which
will confirm your unsuccessful unlock procedure. That video should
clearly show phone's IMEI number, phone's model, how it is locked and
the unlock procedure, during which can be seen unlock code entering,
evenly and slowly. Then upload your video to YouTube.com and send the
link to a video to technical support team. After you video reviewed and
analyzed by development team, a decision will be made. You will either
get your credits back or receive a consultation, stating that has not
been done correctly and how to fix it.

Q.7: I made a request to unlock the phone, but later
realized that I made a mistake and phone model is incorrect, I need to
unlock other device. How do I get my credits back?

A.7: Unfortunately, in that case wrongly spent
credits cannot be returned, because your request has been already
processed by remote server and it is waiting for the completion of
unlock procedure. Please be more careful when you submit your request,
make sure that you enter correct device data.

Q.8: I have a phone with installed application
"Device Unlock App" (T-Mobile, MetroPCS and AT&T) and I would like
to unlock it using Octopus server credits.

A.8: Phones with that application, from stated
operators, cannot be unlocked using this method. In case if you already
sent a request to unlock, spent credits cannot be returned back on your
account.

Q.9: I have sent a request to unlock the phone with
IMEI number begins with 99XXXX and locked by Sprint or Verizon. Device
was not unlocked. How do I get my credits back?

A.9: Please be advised, if the phone is locked by
Sprint or Verizon and IMEI number starts with 99XXXX, that device cannot
be unlocked. In this case credits will not be returned.

Q.10: When I send a request to unlock the phone, I receive the following message “Service is busy! Try again later”

A.10: This particular message means that remote
server is busy right now or being under maintenance. Please try to
submit your request a couple of hours later.

Q.11: When I send a request to unlock the phone, I
receive the following message “Could not connect to the server! Your IP
is in black list!”

A.11: This particular message means that you have
tried to input incorrect username or password of your Octopus account
too many times. Because of this, to protect servers, your IP address has
been blocked on the server side. Your IP address will remain blocked
for approximately 30 minutes. Please make sure your account information
is correct. Possibly, answers (of this manual) to question 1 or 4 will
help you.

Q.12: When I send a request to unlock FRP, I receive the following messages:
Reading FRP/Reactivation lock data..
Service is busy! Please try again later!

A.12: At this moment FRP unlock service is unavailable. Recommended to check the current status of the server here.
Please be advised, if you submit a request to unlock FRP and server’s
status would be “unavailable”, your credits won’t be returned back on
your account.