Our Mission: Identify, communicating, and promoting the use of quality principles

Mary Sue Love is an Associate Professor in the Department of Management and Marketing at SIUE.

Tuesday, Sept 17, 2019

How to Prepare and Successfully Complete Almost Any Difficult Conversation

Do you dread difficult conversations? Hate giving…or receiving performance appraisals? Cringe before facing a tough interaction with a sub…or a general contractor? If so, you are not alone!

Join us as we talk about how to prepare and successfully complete almost any difficult conversation! We’ll discuss what makes a conversation difficult, learn the pre-work we all need to undertake before starting a difficult conversation, and practice a few. By the end of the session, we’ll acquire some new negotiation techniques to move projects, and maybe even people forward.

West Community Credit Union’s Quality Journey: Use of the Baldrige Framework

West Community Credit Union has been engaged in a continuous improvement journey since 2008, utilizing the Malcolm Baldrige Framework for Performance Excellence. In 2018, West Community was named a recipient of the Missouri Quality Award, the state-level Baldrige award administered by the Midwest Excellence Institute. Jason Peach, President/CEO, will describe key lessons learned by West Community and its leadership team over this 10 year journey.

Registration is free; lunch is provided for pre-registered guests. ASQ members receive 0.6 RUs for full attendance.

Keynote Speaker: Erin Urban

Keynote Topic: More Purpose, More Passion, More Potential – Elevate Your Career

Develop Your Successful Career Action Plan! Take the best next steps in your career to have the opportunities you want with more purpose and more passion to achieve your potential. Discover the key essentials to creating an action plan to achieve your goals based on your strengths, your expertise, and your interests. Success is a process. Understand what will work best for your ideal future and trust the process!

Erin Urban is the founder & career strategist powering UPPSolutions, LLC. She is a self-proclaimed recovering perfectionist with over 10 years in mentoring and coaching successful professional transformations. Erin has an extensive background in leading individual, cultural and organizational change initiatives as a Project Manager and Lean Six Sigma Black Belt. Erin is a published author, international speaker and member of the invite-only Forbes Coaches Council.

Ameren’s Drones in Daily Operations

Join us and your fellow members at the Engineers Center for a JOINT MEETING with the Missouri Society of Professional Engineers. This LUNCH MEETING will feature James Pierce who will speak about Ameren’s innovative and system reliability focused approach to deploying drones as a daily operation. Weather permitting, there will be a drone demonstration.

This luncheon will discuss Ameren’s innovative and system reliability focused approach to deploying drones as a daily operation. Weather permitting there will be a demonstration.

Ameren is deploying and utilizing unmanned aerial technology in multiple business lines with a focus on cost savings, reliability, safety and customer satisfaction. Drones are being used daily throughout Ameren’s service territory to inspect power lines, vegetation, gas and generation facilities with a high degree of success. Benefits are even being seen in storm restoration, where drone crews are able to assess damage in difficult to access areas in a fraction of the time a foot patrol would take.

Thinking Big: Ethics Meets Analytics

This presentation walks through case studies that demonstrate the effects of analytics on individuals, organizations, and government; highlights risk areas in designing and using analytics, and provides a framework for evaluation based on Cathy O’Neil’s Weapons of Math Destruction. The presenter will discuss Data Quality, Data Usage, Opacity, Scale and Damage in both positive and negative examples, including the Facebook/Cambridge Analytica collusion that affected the United Kingdom’s Brexit vote and the 2016 United States’ Presidential election, and the classic example of analytics, Moneyball.

Skills and Requirements of Data Science

Data science is the process of asking meaningful questions, and getting answers, from data. By that definition quality professionals are, and always have been, data scientists. This presentation examines the breadth of skills and requirements for data scientists from the perspective of the quality professional. Based on observations from consulting in both quality and data science fields, four types of data scientists will be described in detail: the strategist, the boundary spanner, the applications ninja, and the communicator or storyteller. Quality professionals need not feel proficient in all forms of data science. By understanding these areas, quality professionals can identify new opportunities for professional development that naturally leverage their strengths and career histories.

George Friesen, Lean Business Practice Leader, Workforce Solutions Group of St. Louis Community College

Tuesday, Mar 19, 2019

Barriers to a Lean Transformation

While Lean work processes have driven significant improvements in work processes across many sectors of our economy, all too often continuous improvement doesn’t happen. Gains in productivity and product/process quality initially made using Lean work processes are not sustained, and the organization reverts to its pre-Lean condition. The results? Wasted money and cynical workforces. This presentation will review those forces that stand as barriers to the development of a sustainable Lean transformation and suggest ways of eliminating these barriers.

Principles for Creating and Delivering Effective Presentations

PowerPoint and other slideshow software tools are ubiquitous in the business world. But sometimes the tool is used ineffectively, leading to the “death by PowerPoint” phenomenon. Backlash against the overuse and misuse of PowerPoint has led some leaders in business and government to forbid its use. This presentation is intended to provide principles for creating and delivering effective presentations every time, whether using PowerPoint or not.

Building Digital Transformation

Learn how to capture information in real time at the point of use. All digitally, online, and with fast remote access. Case study examples will be provided to illustrate how to build paperless solution that are used throughout quality, auditing and inspection.

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ASQ St. Louis Section Dinner Meeting

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ASQ 2019 World Conference

Start planning for the opportunity to connect with others passionate about quality. The knowledge you gain at the 2019 World Conference on Quality and Improvement will take you beyond the conference, making it possible to immediately apply best practices, tested solutions, and proven results in your organization, life, and community.