Kensington and Chelsea

POhWER has worked in RBKC since 2006. Last year we provided advocacy support to over 200 RBKC residents.

We offer the following services in Kensington and Chelsea:

Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS). This is a statutory advocacy service to support vulnerable people who lack capacity and need to make important decisions but have no representatives as defined under the Mental Capacity Act 2005.

Relevant Person’s Paid Representative (RPPR), is a service for those people (or Relevant Person) whom have been legally deprived of their liberty under the safeguards (DoLS) set out in Mental Capacity Act 2005, and have no family or friend whom can appropriately act as their representative. The role of the RPPR is to assist the Relevant Person to understand and execute their rights which includes calling a review of the DoL, or challenging the DoL or elements of it by accessing the Court of Protection, or by exercising them of behalf of the Relevant Person.

Community Advocacy service for residents aged 18 and over with Physical and or Sensory Disabilities, or a long term physical illness or condition, as well as Community Advocacy for anyone aged over 50. We can support eligible clients with issues such as liaising with Social Services, complaints, safeguarding, supporting personalisation, and also statutory advocacy under the Care Act where this is applicable for eligible clients.

If you are not sure whether you can get an independent health complaints advocate, or for more information, advice and support in your area, you can contact us on 0203 553 5960 or email [email protected].

Debbie's Story

Debbie was unhappy with her social worker, whom she felt was abrupt and did not listen to her. Then after conducting a care assessment, she was informed that her care package would be cut. Although she complained about the social worker’s attitude and the reduction in care hours allocated, she got nowhere. This left her feeling frustrated and disempowered. Although she is normally a confident woman who can speak up for herself, she realised that she needed advocacy support to enable her to get her point across without feeling as if she was being ignored. She then contacted POhWER.

Read how the Community Advocate ensured that Debbie was supported to have her voice heard and empower her for the future

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An IMHA is an independent advocate who is specially trained to work within the framework of the Mental Health Act to support people to understand their rights under the Act and participate in decisions about their care and treatment. Read more about this service.

NHS Complaints Advocacy can support anyone who is unhappy with the care or treatment they or someone they know has received from the NHS and is thinking about making a complaint. Read more about this service.

An Independent Mental Capacity Advocate (IMCA) can support someone who is not able to make certain decisions about their lives for themselves and has no suitable family or friends to speak for them. Read more about this service.

We provide services across nine county councils/local authorities of Central and East of England that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area.
If you cannot find your local area listed below, this maybe because we currently do not provide service in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

We provide services across London that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area.
If you cannot find your local area listed below, this maybe because we currently do not provide services in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

We provide services across eleven boroughs of Southern England that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area.
If you cannot find your local area listed below, this maybe because we currently do not provide service in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

POhWER NHS Complaints Advocacy Self Help Information for NHS Complaints Process.
For those who wish to make a complaint about an NHS service they or one of their family or friends received we have a special NHS Complaints Advocacy Service self help pack.

We provide services across ten boroughs of West Midlands that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area.
If you cannot find your local area listed below, this maybe because we currently do not provide service in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

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