Use Mixed Reality Portal

Mixed Reality Portal is the desktop app that takes you through Windows Mixed Reality setup. It also serves as the command center on your PC for your mixed reality experience.

In Mixed Reality Portal, you can:

Display a livestream of the view in your headset (Windows Mixed Reality Ultra only). To turn this on and off, select Stop preview or Start preview. (You can also turn preview on and off on from the mixed reality Start menu.)

See the status of your headset and controllers. Select Menu to see all the info.

Set up new controllers. Select Menu > Set up controllers.

Turn the boundary on or off. Select Menu > Boundary On / Off. (If you turn it off, you'll need to stay in one spot for safety.)

General troubleshooting

If you run into problems or get an error message while using Mixed Reality Portal, try these solutions.

Restart Windows Mixed Reality

Disconnect your headset from your PC (both cables).

Restart your PC, then reconnect your headset.

Make sure that your PC recognizes your headset

If restarting doesn’t work, make sure that your headset is recognized by your PC. Select Start , type device manager in the search box, and then select it in the list. Expand Mixed reality devices and see if your headset is listed.