Retail rate for Azure customers did not change after editing reseller markup

Article ID: 132640, created on May 14, 2018, last review on Jan 9, 2019

Applies to:

Operations Automation

Symptoms

Reseller markup was changed, but not all customer subscription are billed with the updated markup value. The Azure period has already passed for the affected subscriptions, so the new markup should have been applied.

Cause

The issue is affected by APSA-19830 (Changed reseller retail rate is not applied to customer) and APSA-20662 (Invalidate tenant data cache after retail rate updated).

Resolution

The issue is permanently addressed in Azure CSP application version 8.0, consider upgrading the instances.

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