Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic

For some of images synced from Lightroom classic CC, I'm unable to edit them in Lightroom CC iOS app - I get the following error "the photo failed to load" error code A100006 - I cannot pinpoint what is 'different' about these images that give me this error in iOS.

Four images are not syncing properly in the Lightroom CC ecosystem. The images load fine with the originals on my desktop in Lightroom CC for Mac. They do download fine as Smart Previews to Lightroom CC for Mac on a second computer. Lightroom CC for Mac says the original is stored locally and backed up to the cloud. They are not loading in 3 different iOS devices, showing the message: “the photo failed to load.” Additionally, in Lightroom for Web, they do not show up, instead there is a placeholder and a message saying “Syncing file ___ from [my computer]. Added on 8/26/18.”

They are all panoramas merged by Lightroom desktop, then re-imported to Lightroom CC. There was a batch of a dozen of them done and imported together. All are DNGs. They are big (one is 198 MP, 700 some MB), but I have yet bigger panoramas that sync fine. I’m only syncing Smart Previews to my iOS device.

This seems to be a recurring issue with Lightroom CC. That is to say sync issues in general. I had problems earlier with Lightroom Classic someone making Lightroom CC that perfectly okay images were corrupted. (Without my even doing any editing in Lightroom Classic, just opening it again and not having turned off Sync.) I’ve since turned it off so that I can continue to merge panoramas and HDR photos.

I have already placed one of the images inside a folder called “for AdobeDebug” if you want to confirm this is the same bug.

Thanks for forking. I adjusted the name as the issues is not really about large Panos, since it syncs even larger Panos without issue, and synced most of the Panos I uploaded in that bunch, just not four of them. So them being Panos is not really at issue.

Same issue here. Since this was originally reported 10 months ago and folks are still having the same problem, could someone from Adobe let me know if this will get fixed sometime soon? I’m trying to move some of my editing tasks to an iPad Pro but I keep running into little problems like this. I’m starting to feel like a beta tester...

Assume you meant to say: "The six that I'm having problems with are in ﻿not this Album."

For each of the six images, try putting them in a new album you create called "Failed to Load" Then if they still don't resolve into a thumbnail, go to each in the Edit screen on your web interface and tweak one small edit setting (like Exposure up +.01). Do this for all six images. Does anything change?

I did all the you outlined. They are now in a new collection and the seven don't sync there either. I now have a new Collection unrelated to these that has some unsynced photos! This has never happened before the latest update. I use sync everyday. I have 17,829 photos synced in mobile and have never had a problem. This is totally unreliable now! I think its time to leave LR.

Lightroom mobile for iOS version 4.4 was released yesterday. Do you still see the issue after installing the update and restarting your device? If so, it would be best for you to start a new thread as your issue is likely not the same as the original issue posted here which was fixed some time ago.

Hello, I’m experiencing the same problem with approximately ~50 of 83 images in a shared album. I’m the only poster and editor of the album. The change to my workflow (and I wonder if it is causal) involves some sorting and editing in the latest Apple desktop version of LR CC *before* attempting additional editing in the iOS app version on an iPad Pro and iPhone. I never had this issue before, but I also worked only within the app version on my devices until now.

For what it’s worth, I can view the images without issue on multiple Apple devices, via the browser and the app. I am on the latest versions of all (iOS and LR apps). I also tried restarting my iPad and my iPhone and signing out/into the LR app on both (the error still shows on both).

Hello Rikk, unfortunately not.But I kinda solved the issue for me. I deleted the photo on the desktop, and then after a few minutes restored it from the trashbin. After doing this it appeared again like anormalste photo in the catalog on different devices.

Having same problem with several photos in an album that I flagged for local storage on my iPad. "The photo failed to load There was an issue loading the photo. Error Code: T20200121"Lightroom Mobile version v5.2.1 EC3810

I am having the EXACT same error code with the same number appear on my mobile version of Lightroom as well. The edits that I did on my desktop version are not transferring over and the message "The photo failed to load" is showing up. Please help!