Terms & Conditions

We know it’s boring, but we do have a legal and moral responsibility to clearly set out our Terms and Conditions for those making use of our service. As always, please feel free to contact us if you have any questions or require any clarification! Please also refer to our Privacy Policy.

We’re a UK-registered Limited Company and are a strictly mail order-only service at present.

Terms & Conditions of Arkham’s Botanical

Please note that we will only do business with you if you’re aged eighteen or over. It’s your responsibility to ascertain the legality of our products (e.g. botanicals) in your country before ordering, as we cannot keep up with global law.

1. Supplier identification

www.arkhamsbotanical.com is a site operated by Arkham’s Botanical Limited.

We are registered in the UK under company number 11514475 and with our registered office at 4 Finsbury Place, Head Street, Halstead, Essex, UK, CO9 2AX.

We are not currently registered for VAT number but are fully regulated by UK law.

2. Privacy Policy & Cookies

The website is owned by Arkham’s Botanical Limited and the data controller is Will Druett.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognise you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.
The referring website from which you have got to our website from.

The reasons for this are:

To make ongoing improvements to our website based on this data.
To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

To other companies within our group.
If we sell our business.
To agents and service providers.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee, to request access to personal data which may hold or process about you.

Please also refer to our Privacy Policy for full details of the cookies implemented on this website.

3. Product information

Please be aware that – while Arkham’s Botanical always offers the highest possible quality products, from ethical renewable sources – due to their organic nature, we cannot absolutely guarantee either 100% seed germination viability or a live plant’s minimum lifespan, etc. Although to be fair, no-one one the planet can, whatever they might claim to the contrary!

4. Right to cancel

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. Please be aware that we cannot accept returns for live plants, nor seeds that have been sown, etc.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us (in the condition you originally received them, e.g. unsown and in their original packaging) to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any goods returned to us in a worse condition than you received them.

5. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter). In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.