How to Prepare Your Business for Social Search

In this article I’ll reveal what you need to know and what you need to do to prepare for social search.

This article (now updated) first appeared in Social Media Examiner where I am a guest blogger. It’s another great resource for you that like this blog is focused on new media marketing for small businesses.

The Emergence of Social Search

Earlier this year I predicted that this would be a breakout year for social search. It seems I was right—however, it’s unfolding differently than I expected, with Google leading the charge.

It turns out that Google is not going to sit back and allow Facebook to eat away at their search advertising revenue. Instead, Google has recently made some bold moves that all online marketers should be responding to.

What happened is Google recently changed its search algorithm that determines what type of online content is the most relevant—specifically placing greater emphasis on original social content.

While Google didn’t specifically announce a focus on social content, the handwriting was already on the wall. Prior to the recent changes, Google co-founder Sergey Brin commented that Google has only touched 1% of what they’re capable of with social search.

Social Content Matters for Search

Why so much emphasis on social content? For one, there’s so much of it. Google can’t ignore the fact that social content is being created at a breathtaking pace. And because search is all about content, they have to go where the action is.

The second reason is that social content is contextual—rich with original perspectives that result from sharing on the social networks.

Unfortunately for Google, one of the largest sources of social content is within Facebook—a place that Google can’t access. To acknowledge that would be tipping their hat to archrival Facebook. Instead, they’re just quietly going about the business of aggressively indexing what’s available—with blogs, Twitter, YouTube and Quora as leading sources.

Social Search

Search is what drives the web, and Google is still the leader with nearly 65% of the market. However, Google recognizes that Bing is a viable competitor that happens to have a partnership with Facebook, as well as with Yahoo. To maintain their dominance, they’re making adjustments. You’ll have to do the same to keep your business relevant online.

The following three practices will help you focus your online marketing efforts to maximize your relevance for social search.

#1: Create fresh and original content

Google’s internal name for the recent changes to their search parameters is the Panda Update. If you Google that phrase, you’ll find numerous rants regarding how particular sites lost up to 90% of their traffic following these recent changes. The reason for this is Google downgraded not only specific content, but also domains where there was an abundance of it.

So, if you happen to be a blogger who has been creating high-quality, original content for your community, Google just gave you a big thumbs-up. While there are a number of places to create your online content, a blog that you control is arguably the best place.

Thus, your primary objective is to strive for originality. If you’re going to republish the words of others, do so only to the extent required for supporting your original perspective. And of course, always ask for permission and provide attribution.

Here are some guidelines for creating original content.

Provide your unique perspective—If your perspective is truly unique, it adds something original to news that’s available elsewhere. This is why fans tune in to Howard Stern or David Letterman, and why your community will do the same for you.

Curate only the best content—Do your research and learn from other experts first, then personalize only that content that’s highly relevant to your community.

Learn from your community—Regularly engage with your community to learn and discover the unsolved problems. The solutions to unresolved problems by definition have to be original.

#2: Share to build social context

To better understand how sharing builds context that enhances your online presence for social search, it’s helpful to understand social graphs. This earlier article gives you a full description, but for now it’s enough to know your social graph is a digital map that describes you from the context of your relationships with your connections or friends—and from the content that you all share, which includes links to articles, photos, videos and more.

A powerful step you can take to help Google find all of your social content is to establish or update your Google Profile. The recently updated Google Profile interface has been simplified, making it easy to aggregate all of your social networks, as well as other online news sources relevant to you or your social network.

You can add links to other sites you network on – both for personal and business purposes. While your Google Profile is personal to you, by bringing in feeds from your business blog or other news sources you can use it to elevate your social influence in your business communities.

Another important reason for maintaining a Google Profile is that it’s required to use the new Google+1 button. The Google +1 button is Google’s answer to the Facebook Like button. It’s a vote of confidence that adds more social context to your original content.

You may have noticed how Bing is more frequently showing pages in their search results that are Liked by your Facebook friends. Google +1 will do the same on Google search results for your friends across multiple social networks.

To recommend something, all you have to do is click +1.

How does Google know who your friends are? From all of those feeds passing through your Google Profile. You can start using Google +1 by going here.

Your +1s can help friends, contacts and others on the web find the best stuff when they search.

Here’s a list of actions you can take to encourage sharing that builds your social graph and the relevance of your business for social search:

Update your Google Profile—Update your bio and verify the accuracy, relevance and completeness of your social and news feeds.

Include social sharing in your newsletter—Most email services now allow for social sharing. Whatever is digital can be readily shared.

Create social objects—Social objects such as photos and videos have a tendency to be shared more often than printed news because they’re instantly engaging.

Share and share alike—The more you share, the more others will share your content.

Make a call to action—Your community may not understand the importance of sharing, so don’t hesitate to ask them.

#3: Use location and time to enhance relevance

In response to the many comments regarding the changes to their search formula, Google simply affirmed that their objective with search is the same as it has always been: to return the most relevant information as quickly as possible.

While we live in an increasingly global business environment, what’s most relevant is what’s happening in our own environment—or the one we happen to be visiting. Fortunately, optimizing your location is now practically unavoidable thanks to the prevalence of geotagging.

You may think that location isn’t relevant for your business if you don’t have a location that your customers regularly visit. However, consider that if you’re a technology expert who has any kind of association with Palo Alto, your influence is instantly enhanced.

Thus, there’s more to location than just proximity. Location is just one example of context. Another is time. In their effort to provide relevant content for search terms, Google and other search engines make an assumption—right or wrong—that real-time news is more relevant than what happened yesterday.

This means you have to make an effort to use real-time networks such as Twitter to keep your content fresh for Google and your community.

Here are some best practices for making the most of location and time for social search:

Claim your business on Google and Facebook Places—If you’re a local business, claim your location on Google, Facebook, Foursquare and anywhere else where your prospects and customers may be active.

Turn on Twitter Location —Location adds context to your Tweets, and it pinpoints your business for those using Advanced Twitter Search.

Check in with Facebook, Foursquare —Use social check-ins to communicate that you’re actively engaging with prospects and customers.

Monitor your brand with real-time search—In addition to Google, SocialMention is one of my favorite real-time search tools because it also tags influentials. When you see a spike in your traffic, use Social Mention to learn more.

The most important thing to keep in mind regarding search is that Google has been and will continue to strive to emulate human tendencies. Social networking logically makes that objective much easier, and to a great extent, explains why search is trending in that direction.

If you search for identical terms on both Google and Bing, you’ll notice dramatically different results, although both are now increasingly favoring social content with contextual recommendations. At the very least, you may want to give strong consideration to developing a two-pronged marketing strategy to be relevant for both search engines.

Still looking for more? Tomorrow I’ll profile Wajam – a social search engine that is doing an admirable job of serving up search results from your social networks.

Leave a comment below or share this with your social community on Facebook, LinkedIn, Twitter, or Stumbleupon.

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Until tomorrow, Jeff

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