How much is delivery?

FREE Delivery for UK Mainland orders over £5.00
- Royal Mail 1st Class post for orders under 6Kg
- Next Day Courier service for orders over 6Kg
If you order doesn’t fall into any of the above then please click here for full delivery information.

When will my order be posted out to me?

All UK Mainland orders that are under 6kg placed before 4pm will go out the same day Mon-Fri only.
All UK Mainland orders that are over 6kg and placed before 2.30pm will go out the same day Mon-Fri only. UK Mainland Exceptions - All orders which contain personalised products take a a few working days extra. The extra days are shown below for the different personalised products:

Personalised Badges - 2 extra days

Personalised Bookmarks - 1 extra days

Personalised Certifi-CARDS - 2 extra days

Personalised Certificates - 1 extra days

Personalised Greeting Cards - 1 extra days

Personalised Keyrings - 1 extra days

Personalised Magnets - 1 extra days

Personalised Mugs - 3 extra days

Personalised Pencils - 2 extra days

Personalised Postcards - 1 extra days

Personalised Reading Record Books - 15 extra days

Personalised Stamps - 2 extra days

Personalised Stickers - 1 extra days

Personalised Date Stampers - Please allow up to 14 working days for delivery

If you order doesn’t fall into any of the above then please click here for full delivery information.

How do I return an item?

If you aren't happy for any reason then we offer FREE returns. Simply call 0800 783 2468 during office opening hours or email info@primaryteaching.co.uk and we
will instruct you on how you can return your goods.

Returns

In the unlikely event you're not satified with your product or any part of the service you have recieved we need to hear about it, so we can make it right for you and prevent his from happening again. Please call us on 0800 783 2468 or 01772 33 11 11, alternatively you can email us on info@primaryteaching.co.uk . We'll take the necessary details, set up a return and give you the FREEPOST address to return any products.

The No Quibble Guarantee

As a company we take pride in the quality of the products we have designed and produced, because of this we back every single product up with our No Quibble Guarantee.We want you to be 100% satisfied with everything you purchase from us...so if for any reason you are not entirely happy with a product, it can be returned for an immediate refund – no ifs, buts or maybes.

PTS Guaranteed Best Price

PTS Guaranteed Best Price. If you find a lower price on a like-for-like product then we will match it for you PLUS give you 10% off that product as well!
It’s easy to claim simply complete this form and tell us:

How much is delivery? - Most orders qualify for FREE Delivery.

Exceptions are listed below

Orders that qualify for FREE delivery

You can take advantage of FREE delivery when you spend over £5.00 & request delivery to a UK mainland address.Orders under £5.00 are subject to a postage charge of £3.25. You can do this using the PayPal payment facility, paying by credit/debit card and invoice your School...or, if sending your order by post, enclosing a cheque with your order.

Orders including Record Books

If your order is being delivered to the mainland UK, postage will be FREE of charge when you spend over £5.00. Orders under £5.00 are subject to a postage charge of £3.25. If your order weighsover 6kgs it will be despatched for FREE by GUARANTEED Next Working Day Delivery.

If your order is being delivered to Northern Ireland, The Scottish Highlands or UK offshore islands there will be a postage charge.You can get a quote postage by logging into the website and adding your order to the basket.Postage charges and other shipping methods will be shown on the basket screen.

If you are outside of the UK

We are unable to offer free delivery to addresses outside of the UK, due to the prices charged by couriers.You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen.

How long will it take for my order to be posted?

UK Orders for standard products

If you place you order before 4.30pm Monday to Friday and weighs less than 2kgs it is delivered by Royal Mail, we will pop it in the post for collection by Royal Mail that evening. (Excludes personalised orders, please see below)

UK Orders for personalised products

All orders that contain personalised products take a little bit longer, as these products are made especially for you.If you order includes:

Personalised stickers - please allow an extra 2 days for them to be made

Personalised stampers – please allow up to 7 days (as we need to make sure the ink is flowing freely and stamping beautifully)

Personalised record books – please allow up to 2-3 weeks, as these are designed and then sent out to be printed

Personalised pencils – please allow up to 10 working days for these to be made.

European Orders for standard products (weighing less than 31kg)

If you place you order before 4:30pm Monday to Friday, it will be collected by our delivery company that day, and can take up to 10 working days to arrive.

European Orders for personalised products (weighing less than 31kg)

All orders that contain personalised products take a little bit longer to be sent out, as these products are made especially for you.If you order includes:

Personalised stickers - please allow an extra 2 days for them to be made and then they will be posted to you(remember they can then take 10 days to go through the postal service)

Personalised stampers – please allow up to 7 days(as we need to make sure the ink is flowing freely and stamping beautifully) and then they will be posted to you(remember they can then take 10 days to go through the postal service)

Personalised record books – please allow up to 2-3 weeks, for these to be printed, and then they will be despatched using the timescales above – dependant on weight.

Personalised pencils – please allow up to 10 working days for these to be made before they are despatched.

FOR EUROPEAN ORDERS WEIGHING OVER 31 KG

All orders will be despatched the day after the order is placed and can take up to 10 days to arrive.

Orders including personalised items

If you order weighs over 31kg and includes personalised items please allow an extra day on top of the delivery times quoted above (in the section European Orders under 31kg).

PLEASE BE AWARE THAT ORDERS THAT WEIGH OVER 2KG CAN INCUR CUSTOMS CHARGES BY YOUR LOCAL CUSTOMS OFFICE(WHO WILL HOLD YOUR PARCEL UNTIL THIS CHARGE HAS BEEN PAID)

Returns

In the unlikely event you're not satified with your product or any part of the service you have recieved we need to hear about it, so we can make it right for you and prevent his from happening again. Please call us on 0800 783 2468 or 01772 33 11 11, alternatively you can email us on info@primaryteaching.co.uk . We'll take the necessary details, set up a return and give you the FREEPOST address to return any products.

The No Quibble Guarantee

As a company we take pride in the quality of the products we have designed and produced, because of this we back every single product up with our No Quibble Guarantee.We want you to be 100% satisfied with everything you purchase from us...so if for any reason you are not entirely happy with a product, it can be returned for an immediate refund – no ifs, buts or maybes.

PTS Guaranteed Best Price

PTS Guaranteed Best Price. If you find a lower price on a like-for-like product then we will match it for you PLUS give you 10% off that product as well!
It’s easy to claim simply complete this form and tell us:

Who you are

Who is the competitor

The products you want price matching

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Printing Guidelines - 2mm around the edge of the product will not be printed as this is the trim area.