Commercial excellence and customer satisfaction in financial services

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Join us for Simon-Kucher & Partners’ Banking Strategy Forum in London, where experts from Simon-Kucher & Partners and industry will present perspectives and discuss pragmatic strategies for maximising revenues in a rapidly changing regulatory landscape.

In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.

Why attend?

Understand how different facets of financial services (retail banking, corporate banking, private & wealth management, fintech) can maximise their revenues given increasing competition due to the launch of PSD II / Open Banking and other regulatory changes

Evaluate using established behavioral practices to strengthen customer loyalty through gamification

Get a global perspective on the interaction of fintechs and banks in a rapidly evolving regulatory landscape