Front of House Apprenticeship VAC-30496

This listing has expired

We are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

The job will involve:

• Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
• Ensure all customer information is readily available
• Undertake duties as per the standard operating procedures laid out in The Everyone Active Management System.
• Serving customers at a busy reception
• Answering enquiries both face to face and over the phone
• Administrative tasks

Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers.

Your duties as Receptionist Apprentice will include:
• Start shifts on time
• Wear uniform as per the company standard
• Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
• Deliver a customer experience that generates customer compliments
• Ensure knowledge of Site programmes, activities and special offers
• Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

Service Development
• Financial transactions are complete without error

Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
• Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards.
• Recognise opportunity of sales through enquiry
• Promote the concept of 30 minutes of activity 5 times a week.

Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable.
• Attend Meetings as required
• Undertake Training as required.
• Help develop new members of the team

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.
Today this principle remains core to our business and has enabled Lifetime Training to become one of the UK's top training providers, offering Apprenticeship programmes, recruitment services and self-funded training courses. We have developed the skills and careers of thousands of individuals and have improved the performance of some of the biggest, and smallest, employers in the UK across a wide range of business sectors.

Apprenticeships

Careermap connects young people with educational institutions and businesses to make sure that young people understand exactly what choices are available to them when they leave school.

Apprenticeships are an excellent option for those leaving school to train and learn a role in a hands-on environment. Through apprenticeships, young people get the opportunity to work with experienced professionals who have a wealth of knowledge relating to their chosen scheme, so they can provide young people with support and guidance along the way while they also study towards a professional qualification.

There are a wide range of sectors that accept apprentices, including everything from health and beauty to engineering and plumbing. Careermap offers a wide choice of opportunities for young people to choose from.

How does it work?

The Careermap team recognises that the first steps in a young person’s career can be confusing, so they keep it simple from the start. Careermap ensures vacancies are being successfully filled, putting early career opportunities at young people’s fingertips. Along with their network of social media partners @CareerMapNews aims to provide the most viral content on the web for the youth market. The Careermap team thinks outside the box, using a fresh approach to inspiring and recruiting young people.

They offer thousands of exciting apprenticeships and early career vacancies every month for young people. They’ve even launched a new magazine to help young people make the right choices.

What are we saying?

Why CareerMap?

1

Careermap is the leading website for 14-19 year olds looking for a pathway into employment.

2

The careermap team recognise the first steps in a young persons career can be confusing, so we keep it simple from the off

3

We support over 70 FE Colleges and Training Providers across the UK. In March 2015 we also activated recruitment campaigns for BT, Carillion, Prudential, British Gas, RBS, Rolls-Royce, Volvo and The BBC.