technical support representativebuford, ga

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JOB TITLE:Technical Support RepresentativeCOMPENSATION: $14/hrLOCATIONS: Buford, GAJOB SUMMARY: Under minimum supervision, provides customers with technical product information. Follows established guidelines to receive and answer customer questions, comments, or complaints. Receives and/or places telephone calls and /or E-mails which are non-routine and require deviation from standard screens, scripts, and procedures. Able to deal with situations that may require adaptations from routine response or extensive research according to the customer’s technical needs. Answer customer technical questions, resolve problems, and may perform marketing activities Monitors customer questions and complaints, and acts as a liaison between the customer and various company departments (i.e., service department). Within established guidelines, has latitude to resolve customer requests for adjustments. Uses extensive knowledge of company products and/or services to match customer technical needs and suggests/promotes appropriate products and/or services. Position requires advance technical problem solving techniques. Uses a computer tracking system to gather and troubleshoot customer inquiries and requests. Is able to use a computerized data entry and/or computer tracking system or similar applicationPOSITION REQUIREMENTS: