Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Requirements

Proven working experience as a customer service manager, retail manager or assistant manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Minimum of HND in Business Administration or related field

Remuneration Very attractive

Title: Procurement Manager Location: LagosJob Brief

We are looking for an experienced Procurement Manager to manage the company’s supply of products and services. Procurement Manager responsibilities include strategizing to find cost-effective deals and suppliers.

The Procurement Manager’s duty is to discover the best ways to cut procurement expenses, so that the company can invest in growth and people.

Responsibilities

Devise and use fruitful sourcing strategies

Discover profitable suppliers and initiate business and organization partnerships