Check the information below for
answers to questions related to our quality guarantee, and other
terms and conditions. Don't see the answer you are looking for? Please call us at 1-800-REPLACE (1-800-737-5223)
9:00 am – 10:00 pm ET, 7 days (our average answer speed is
10 seconds!) or e-mail us at
inquire@replacements.com - we look forward to hearing from you!

The Replacements, Ltd. Satisfaction Guarantee

All Replacements, Ltd. merchandise (whether previously owned or new) is thoroughly inspected for product quality and is guaranteed to be in excellent condition for the age and availability of the pattern. All merchandise is guaranteed to be free of chips, cracks, and excessive wear. Pieces may reflect slight variations in backstamps, markings, colors, weight, or size, depending on manufacturers’ specifications, changes in molds, or the length of time in production.
If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, for those pieces returned within 30 days.

Terms And Conditions

All merchandise is subject to prior sale. If some or all of the items of your order have been sold prior to receipt of your payment or are otherwise unavailable for sale, we will promptly issue you a full refund for those pieces you have paid for that are not available. In certain situations, we may offer you a reasonable substitute for any piece(s) we cannot fulfill. If you will not accept a partial order, please state so on your order. Due to federal and state law, we will replace components potentially composed of ivory with non-ivory material, prior to fulfillment, on any item we sell. A refund (or, where offered by us, a reasonable substitute for any piece(s) we cannot fulfill in lieu of a refund) is your sole remedy for non-fulfillment. There is no minimum order and all prices shown are honored for 30 days, EXCEPT IN THE CASE OF ITEMS OF STERLING SILVER, THE PRICES OF WHICH ARE SUBJECT TO FLUCTUATION AND MAY CHANGE INTRADAY. Replacements, Ltd. does not honor those prices that are the result of a typographical error or are obviously unrealistic, such as those made by computer or human error. Unfortunately, we cannot hold payments pending future availability of pieces not in stock. If you pay by check or money order, we must receive your check or money order within 7 calendar days. We accept checks drawn on United States banks written in United States Dollars only. We use Telecheck to expedite orders paid by check. By submitting your check for payment, you authorize us to convert the check to an electronic payment item or draft and to submit it for payment as an ACH debit entry or draft to your account, on the same terms and conditions as your check. Any payment by money order over $1,000 will be held for 10 business days to ensure availability of funds. There is a $25 fee for returned payments. Items noted
"HC" represent pieces made by our craftsmen using components from the pattern’s manufacturer, which is not affiliated with Replacements, Ltd.
Pattern Conversion (“PC”): We strive to meet all of our customers' needs. Due to the skills of our artisans, we are able to offer some PC pieces in some patterns. In those patterns, we are able to add to or remove elements (trim, surface finishes, plating, etc.) from original pieces in similar patterns. Please let us know if you do not want to receive PC pieces. And the Replacements, Ltd. Guarantee means that if for any reason, you are not completely satisfied with your purchase, you may return it within 30 days for credit or refund.

Replacements, Ltd. reserves the right to modify and amend these Terms and Conditions at any time without prior notice.

Identification, Image Usage and Licensing

Replacements, Ltd. gladly makes available to customers and suppliers a service by which product may be identified, free of charge. Additionally, Replacements, Ltd. will evaluate, free of charge, product it is offered for sale. We reserve the right to limit identification of multiple requests to our customers and suppliers. In either case, individuals who so request these services agree to the following terms and conditions related to pictorial images:

We reserve the right, at our sole discretion, to photograph or otherwise produce a pictorial image of any item brought to Replacements, Ltd. for identification, inspection or possible sale. In such case, the owner of such piece shall not receive payment or bear any cost associated with such image production. Replacements, Ltd. shall own all right, title and interest in any such images it produces.

Web Site Order Form - You may also order online via our online secure order form by
clicking this link and simply entering the items you need. We process each web request in the order in which they are received. Please keep in mind that all of the pieces we offer are subject to prior sale.

US Mail - You may also order via US Mail; however, please note that US Mail processing time may affect the availability of the pieces you desire. Contact us via US Mail at -

Replacements, Ltd.PO Box 26029Greensboro, NC 27420-6029

Shipping & Handling

Unless advised otherwise, we will ship in the most efficient manner. Our USA customers typically receive their orders within 7 - 10 business days, unless Expedited shipping is requested. (
For Canada and other International shipping, see the bottom of this page.) Thanks!

USA Shipping & Handling

Standard Rates(Customers typically receive their order in 7 - 10 business days via "Standard" Shipping.)

Expedited Shipping RatesExpedited shipping is not available for APO or FPO shipping addresses, and 3rd Day, 2nd Day and Next Day delivery is not available for P.O. Box shipping addresses. Thanks!

Rates for Canadian orders include brokerage charges, taxes, and duties.

**

Note: We are unable to guarantee delivery times for Canadian Air Economy or Canadian Priority orders.

International Orders

The following is used to show the standard shipping rates for international orders. We cannot ship to PO Boxes. Standard shipping rates do not apply to oversized merchandise or multiple-box shipments; to fulfill, we must provide a shipping quote applicable to such orders.
Shipping and handling charges include international brokerage charges; however, our shipping and handling charges for international orders do not include taxes, duties, advancements or other fees. These taxes and fees are the sole responsibility of the recipient. Delivery times may vary depending on carrier and destination country. Various carriers and/or destination countries prohibit or limit international shipping; in such cases, orders cannot be placed or fulfilled.