Vipaionkinah respect our customer's opinion, if you want to get a refund before
delivery, please contact our Live Help, they will do your refund immediately!

Will your account get banned by using our service?

No, many players ordered from us, none said they get banned by using our service,
you just need to trade with us to get the gold them enjoy your own time!

Why do we need your phone number?

We may need to call you for simple verification before delivery. Please make sure
your phone number is able to be touched to complete your order with quickest
speed around 30mins.

Why do we need to call you when you have been our frequent customer?

Firstly, maybe there are some problems with your order like mis-spelt character
or choosing wrong server. Secondly, when you are not online but can be able to
receive gold, we can call you immediately to collect your gold. Thirdly, For
larger order, we need to confirm your identity and legitimate possession of the
card or PayPal account you are using. This serves to decrease fraud and deter
scammers, something which benefits all our customers and MMORPG players.
Fourthly, If you are worried about an order or have not managed to resolve an
issue via e-mail, we may call you to assure you and help resolve any problems
you are having.

Which kind of payment you can use to order on our site?

We can accept PayPal, Western Union, Moneybookers and Bank Transfer. We prefer
you to use PayPal cause your order will be processed more quickly than others.
If you only can use Bank Transfer, please let our Live Help know your full order
information after you sent payment to us immediately.

How long can you get your gold after order placed?

All of our customers praise our delivery time cause of our full stock. As to make
sure this online transaction to be more safer, we may need to do some certain
degree of verification, such as e-mail and phone call. You also can contact our
live Help too.

How to trade gold with our guy in game?

Usually, when our guy login game, he will whisper you in game to tell you the
trading place, if it is very difficult or impossible for you to go there, you
can ask him to go to your land to find you.

What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available to Paypal. A pending
e-check is just like writing a normal check, except electronically. Just like
normal checks, pending e-checks take a few days to clear while Paypal verifies
the funds which are present within the senders account. Once your payment has
been completed, we will deliver it to you as soon as possible.

What is vipaionkinah Affiliate Program?

Vipaionkinah Affiliate Program is free to join, easy to sign-up and it requires
no technical knowledge. Affiliate programs are common throughout the Internet
and offer website owners an additional way to profit from their websites.
Affiliates generate traffic and sales for commercial websites and in return
receive a commission payment.

What security precautions are taken to protect my personal information?

Vipaionkinah takes the protection of our clients personal information very
seriously. We have various systems in place to screen each and every order for
anything that might seem amiss, and since our operation runs 24/7 without
closing, so that we are vigilant. Additionally, the information submitted will
never be disclosed to any third party.