Job Description

Core Responsibilities:

Process customer instructions

Meet required productivity and error-free processing

Assist with the production of department MIS and reporting

Day-to-Day Responsibilities:

Receive and process customer requests/instructions through various channels ensuring proper due diligence. Accurately resolve investigation cases within designated timeframes and initiate oral or written communication (letters), if required

Follow through tasks and take ownership to ensure they are completed to the required standards

Review reports to ensure proper audit on documentation, perform control checks on document/instruction

Adhere to policies, standard framework decided stated by the company to meet client need

Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriate

Key Deliverable's:

Ensure day to day operations are performed and SLAs are met as per agreed for all businesses

Timely and accurate processing and customer resolution

Timely escalation on incomplete/delayed processing

Education:

Bachelor’s/MBA

Experience:

Graduate with 0-3 years experience in banking operations

Exposure to Funds Transfer/Loans/Investment Operations would be preferred