Hello, I placed two orders today at two suppliers of the same company. The first is confirmed, the second is closed "for security reasons" (no. 1002250861). I was just notified with a short mail when it was already cancelled. Strange and unprofessional but no information about the reasons neither in my system account, nor in the mail message. There are several points which I would like to evaluate :

1. My bank confirmed the authenticity of both orders (it has a three level auth. protection of transactions). Amount for both orders was taken from my account. Does this mean that my bank cares less about security than Alibaba or Escrow system?

2. Any serious professional system, before cancel an order (especially if it is the second one), contacts first the person who pays, in order to check the situation and to ask for additional information. My second order was cancelled immediately (within 3 or 4 hours), no one contacted me, Ionly had apost factum notification with no explanation.

3. I reclaimed the cancellation of my order through the system apnel and even did not have a confirmation message or any trace of this kind that let me follow in the system the process of my reclamation. There is neither any info providing me with an explanation of the way I may reconfirm the order or have my money back.

For these points I find the "security reasons" managment hardly professional and frustrating. I saw in the forum that such a situation is not unique.

I ask Alibaba to help me to resolve my current situation with order 1002250861 and propose to work out better the general procedure.

am having the same issue now ,made three order at the same time , got a mail saying all three order have make successful payment , after three hours got a mail saying my order have been closed and i was billed 459.05 usd , been waiting for a refund but no refund yet ,mailed help center but replied saying i was not billed . what do i do? am soo worried and hurt

....................I NEED MY MONEY BACK..............So Where is The Money? I Need My Money Back.... Why Close My Order and Steal My Money, I'll Report this all around to the relevant Law enforces and Rubbish this site i once trusted! Refund My Money, it's not yours....I Need My Money, I need My Money Aliexpressssssssssss....

Same happened to me. They closed my order and my money were frozen for about one month (almost $200). I sent them copy of my passport, copy of my card and credit card statement, but no answer from AliExpress for already 4 weeks. My compliant ID is 410197715 and I had submitted my scans on Aug 20, 2012!! If they will not review my scans, I will NEVER buy at AliExpress anymore.

very worried now about reading these problems which are the same for men, get a succesfull payment email then an order closed eail asking for me to prove MYSELF! ali needs to showw that they are a trustworthy company, and thus far its conduct relfects its reputation, a total s### house.
i want my money back, and if i dont get it will make sure everyone knows about this through every media outlet there is and with my position in a media company this will be easier for me than most.

For general Alibaba.com customer inquires, please contact Alibaba Service Center.To lodge a dispute/complaint, please visit our Complaint Center.For general AliExpress customer inquiries, please contact AliExpress Customer Support.If any posts corresponding to the categories above are located in the Forums, they will be deleted without prior notice.