If you have an existing enquiry that has been closed on the old system, you can access it here. However please note we will not be able to respond from the old system. You will need to contact us via the new system above

We will still have access to any previous enquiries you’ve sent us and will respond to those in the usual way. If you have any problems accessing the system please contact support@citizensadvice.org.uk

Why have we made the change?

The new system will give you better information about how your enquiry is being handled and let you feed back to us on whether you’re happy with the service we provide.

You’ll know when your enquiry has been received, when it’s been actioned and you’ll have access to real time information on our likely response time. You’ll be able to tell us how we’re doing and if the advice we provided helped you and your client.

It will also give us much better insight into the quality of service we are providing, allowing us to focus on giving you the support that you need.

Help us make sure all advisers get this message

It’s important that we get this message out to all advisers ahead of the change on 1 April, so please share this message with all advisers in your local office. You can also download and print this poster for your office to remind advisers to register.