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A great week!

I arranged meetings of HCL product management and two customers. Those kind visits were pretty standard, if not boring. Usually, the customer gives an high level introduction to the company. This is followed by a discussion about the issues they have which need to be solved asap and a closing presentation by product management which shares what has been delivered and gives a glimpse of the future.

I did not want to repeat such an 'old days' approach. Not today. Today it's all about collaboration. So I asked my customers to show what they have accomplished with RIT/RTVS. Afterward, HCL was given the chance to share a presentation and demonstration. Having this agenda, it evolved from one session to several days of collaboration, addressing challenges and sharing ideas.

HCL management was equally surprised by the usage of the tools as demonstrated by the customers. I can't reveal specific details on the internet about what the customers showed. But to give you some idea which might trigger your thoughts:

RIT has the ability to capture traffic between systems in a non-intrusive way. This data (24x7) is transported to another test-tool which did additional highly complex validation with a rule-engine.

In the new Cloud-based world new technologies emerge, one of them is Docker. Combining technologies, including RIT/RTVS, might give new ways of deployment.

IBM speaks about the ability to scale the solution to support performance testing. The customer simply started a virtualization and the performance test. It's blew me away to see how the virtual service was hit with peak loads.

Another fine example of collaboration: One customer articulated that the achieved goals were only possible because of the long-lasting collaboration between them and IBM/HCL. In the beginning, the customer defined the goals they needed to meet to be successful. At that time, it was a redefinition of what's possible. On that journey, we encountered issues. We had issues in the software. IBM/HCL solved these issues over time and delivered even more functionality. But we encountered also 'issues' in organization and timing. Issues which can not be solved by changing code. These were solved with commitment from management and dedication of the individuals from all organizations. An atmosphere was created to explore options, being open for change, not being afraid to experiment with options. Gaining experience with what works - and what does not.

The solution is now a core building block of the DevOps architecture of these customers. That reveals new demands on our solutions; some have already been already delivered, while others are being considered by IBM/HCL. New approaches are formed in the minds of bright architects. There is no doubt about the commitment from IBM/HCL to deliver high quality solutions which can thrive in the toughest IT systems around the world.

Was it a great week? Yes, it certainly was. I'm looking forward to continue the journey with HCL and my customers!