Job openings/Head of Reader Relations

The Head of Reader Relations is responsible for acting as an advocate for readers inside the Wikimedia projects, and with other Wikimedia Foundation staff. A primary focus of the role will be working with Wikimedia volunteers to establish and maintain processes and supports enabling volunteers to provide timely, responsible, courteous service to readers with inquiries, complaints and comments.

JOB SUMMARY

Work with Wikimedia’s large and engaged volunteer community to collaboratively develop and execute reader relations;

Write, design and produce materials including training materials and FAQs, in coordination with Communications and Public Outreach, to be made available as a resource to users of the Wikimedia projects on some stable platform (such as Foundation wiki);