The Ritz-Carlton Hotels
4+

Screenshots

Description

Legendary Service. At Your Fingertips.

The Ritz-Carlton Mobile App allows you to navigate your journey and enhance your experiences at The Ritz-Carlton destinations around the world. As a Rewards member, you will enjoy exclusive, anticipatory benefits including Mobile Check-in with Room-Ready alerts (including Elite Benefits for Gold and Platinum members), Mobile Requests for anything you may need during your stay and Mobile Check-out to request a copy of your guest folio.

The app offers a distinctive digital experience allowing you to manage your account, track upcoming reservations and reserve future stays all from the palm of your hand.

To unlock these exclusive guest services, visit ritzcarlton.com/app for more details.

COMPATIBLE WITH MORE DEVICES AND NEW LANGUAGES- Available for iPhone, iPad and Apple Watch- Add your Rewards membership card to Apple Wallet- TouchID on iPhone and iPad for simpler sign-in- Seamless use of maps to improve searches and directions to or from hotels- Available in English, Chinese (Simplified), German, French and Spanish

RESERVATIONS REINVENTED- Search for hotels using your current location, an address or point of interest- Browse hotel photos, maps and amenities before reserving, or simply call a hotel (varies by device)- Find inspiration and ideas for upcoming adventures with articles from Journey into The Ritz-Carlton-Reserve The Ritz-Carlton hotels as well as other brands within the Marriott portfolio

CRAFTED FOR CONVENIENCE- Check in prior to your arrival and receive notification when your room is ready- Gold and Platinum Elite members enjoy priority upgrades and priority late checkout- Request a shoeshine, valet service or more fresh towels, via the app- Request your eFolio without stopping at the front desk- Curated recommendations for dining, spa and local attractions, as well as details on hotel events. Ability to make dining and spa reservations, via the app.

Thank you for using The Ritz-Carlton App. We appreciate your loyalty and look forward to welcoming you again soon. Please contact us at mobile@ritzcarlton.com with any feedback or questions.

3.4.3

Jan 27, 2018

Here is what you can expect with our latest release:- Bug fixes and improved app performance

We appreciate your loyalty and look forward to welcoming you again soon. In the meantime, please share your thoughts by rating us in the App Store or contact us at mobile@ritzcarlton.com with any feedback or questions.

3.4.2

Jan 9, 2018

Here is what you can expect with our latest release:- Bug fixes and improved app performance

We appreciate your loyalty and look forward to welcoming you again soon. In the meantime, please share your thoughts by rating us in the App Store or contact us at mobile@ritzcarlton.com with any feedback or questions.

3.4.1

Dec 18, 2017

Here is what you can expect with our latest release:

- Bug fixes and improved app performance

We appreciate your loyalty and look forward to welcoming you again soon. In the meantime, please share your thoughts by rating us in the App Store or contact us at mobile@ritzcarlton.com with any feedback or questions.

3.4.0

Dec 11, 2017

Here is what you can expect with our latest release:

- Bug fixes and improved app performance

We appreciate your loyalty and look forward to welcoming you again soon. In the meantime, please share your thoughts by rating us in the App Store or contact us at mobile@ritzcarlton.com with any feedback or questions.

3.3.1

Nov 16, 2017

Thank you for using The Ritz-Carlton Mobile App. Please enjoy an enhanced app experience with our latest updates.

- Optimized for iPhone X- Find & Reserve: Search results are now more complete by showing hotels with availability and unavailability- Bug Fixes and Performance Improvements

We appreciate your loyalty and look forward to your next stay with us. Please contact us at mobile@ritzcarlton.com with any feedback or questions.

3.3.0

Nov 2, 2017

Thank you for using The Ritz-Carlton Mobile App. Please enjoy an enhanced app experience with our latest updates.

- Optimized for iPhone X- Find & Reserve: Search results are now more complete by showing hotels with availability and unavailability- Bug Fixes and Performance Improvements

We appreciate your loyalty and look forward to your next stay with us. Please contact us at mobile@ritzcarlton.com with any feedback or questions.

3.2.0

Oct 2, 2017

Thank you for using The Ritz-Carlton Mobile App. Please enjoy an enhanced app experience with our latest updates.- Elite Priority Late Checkout: Elite Rewards members will now have the ability to receive an in-app confirmation for their late checkout request- Bug Fixes and Performance ImprovementsWe appreciate your loyalty and look forward to your next stay with us. Please contact us at mobile@ritzcarlton.com with any feedback or questions.

3.1.1

Aug 9, 2017

3.1.1This release is a bug fix for some of our guests who were experiencing app crashes. We sincerely apologize for the inconvenience and are committed to continuously fixing bugs and delivering enhancements. Thank you for your feedback and understanding.

Thank you for using The Ritz-Carlton App. We appreciate your loyalty and look forward to your next stay with us. Please contact us at mobile@ritzcarlton.com with any questions or feedback.

3.1.0Please enjoy an enhanced app experience with our latest updates.- Modify Reservations: Easily edit dates, rate, room type and payment details for upcoming stays- Reserve with Rewards Points: Select “Rewards Points” under options to search for a hotel using points. Redeem points for your next stay, and your Rewards account balance will be updated instantly- New Ways to Reserve a Stay: Search hotels using a point of interest or a specific property name.- Manage Reservations: From one screen you may check-in/checkout, make service requests, call a hotel, modify/cancel reservations or send an email/text with stay details- Improved Directions: Tap on a hotel address to copy and paste it or to open it in Apple Maps, Google Maps or Waze- Edit Your Profile: Update personal information, earning preferences and email subscriptions- Remembered Room Preferences: Preferences selected and saved while making a reservation will be remembered for future bookings

3.1.0

Aug 3, 2017

Thank you for using The Ritz-Carlton Mobile App. Please enjoy an enhanced app experience with our latest updates.- Modify Reservations: Easily edit dates, rate, room type and payment details for upcoming stays- Reserve with Rewards Points: Select “Rewards Points” under options to search for a hotel using points. Redeem points for your next stay, and your Rewards account balance will be updated instantly- New Ways to Reserve a Stay: Search hotels using a point of interest or a specific property name.- Manage Reservations: From one screen you may check-in/checkout, make service requests, call a hotel, modify/cancel reservations or send an email/text with stay details- Improved Directions: Tap on a hotel address to copy and paste it or to open it in Apple Maps, Google Maps or Waze- Edit Your Profile: Update personal information, earning preferences and email subscriptions- Remembered Room Preferences: Preferences selected and saved while making a reservation will be remembered for future bookings

We appreciate your loyalty and look forward to your next stay with us. Please contact us at mobile@ritzcarlton.com with any feedback or questions.

3.0.1

MORE DEVICES. MORE LANGUAGES- Use our app on your iPhone, iPad, or Apple Watch- Now available in English, Chinese (Simplified), German, French, and Spanish

YOUR STAY– REDEFINED FOR MOBILE-To enhance your travel, the new Ritz-Carlton Mobile App tailors itself to your stay, so that local hotel and destination information and guest services for your upcoming stay like Mobile Check-In, Mobile Requests, are ready for you when you open the app- Seamless use of native maps to improve searches and directions to and from hotels

MANAGE YOUR ACCOUNT & RESERVATIONS- Add confirmed reservations and your Rewards membership card to your Apple wallet- Extended signed in sessions- New ways to search: search for a specific property, by location, near an address or point of interest for The Ritz-Carlton hotels or other brands within the Marriott portfolio- Save and manage hotels at which you regularly stay or booking preferences and special codes so rebooking is faster and easier- Check Rewards account activity directly in the app- View reservations and loyalty info when your device is in airplane mode or doesn't have a network connection

Thank you for using The Ritz-Carlton App. We look forward to your next stay with us. You can always contact us at mobile@ritzcarlton.com.

3.0.0

MORE DEVICES. MORE LANGUAGES- Use our app on your iPhone, iPad, or Apple Watch- Now available in English, Chinese (Simplified), German, French, and Spanish

YOUR STAY– REDEFINED FOR MOBILE-To enhance your travel, the new Ritz-Carlton Mobile App tailors itself to your stay, so that local hotel and destination information and guest services for your upcoming stay like Mobile Check-In, Mobile Requests, are ready for you when you open the app- Seamless use of native maps to improve searches and directions to and from hotels

MANAGE YOUR ACCOUNT & RESERVATIONS- Add confirmed reservations and your Rewards membership card to your Apple wallet- Extended signed in sessions- New ways to search: search for a specific property, by location, near an address or point of interest for The Ritz-Carlton hotels or other brands within the Marriott portfolio- Save and manage hotels at which you regularly stay or booking preferences and special codes so rebooking is faster and easier- Check Rewards account activity directly in the app- View reservations and loyalty info when your device is in airplane mode or doesn't have a network connection

Thank you for using The Ritz-Carlton App. We look forward to your next stay with us. You can always contact us at mobile@ritzcarlton.com

2.4.187

Mar 17, 2017

Bug Fixes and Performance Improvements

2.4.31

Feb 7, 2017

• The Touch ID feature is now available in the app. To initially set up you will need to turn on the Touch ID toggle and log in to your account on the Rewards page. Once you have set up, you will be able to use for future session authentication in the app.• Bug Fixes and Performance Improvements

2.4.3

Dec 14, 2016

Bug Fixes and Performance Improvements.

2.4.2

Oct 25, 2016

Bug Fixes and Performance Improvements

Thank you for using The Ritz-Carlton App. Have any feedback? We would love to hear from you. Please contact us directly at mobile@ritzcarlton.com

2.4.1

Sep 23, 2016

We’re linked — join us.Unlock a world of new destinations and possibilities today while SPG®, Marriott Rewards® and The Ritz-Carlton Rewards work together to build the world’s best loyalty program. Link accounts or join now to receive: • Elite status match• Points transfer Explore the world like never before. No matter where you go, You Are Here.

2.4

May 18, 2016

Introducing new Member Benefits in this release:- The Ritz-Carlton Rewards Members who book directly with The Ritz-Carlton will have access to exclusive preferred rates.- Gold & Platinum Elite Rewards Members – can now request for a late check out (until 4pm) based upon availability in The Ritz-Carlton Mobile App.-Bug fixes and improvements

2.3.1

Mar 30, 2016

We appreciate your feedback and are pleased to share the following updates for this version:- Enhanced view reservation details and ability to edit/cancel reservations (accessible via Rewards account slider)- Easy access to My Account and My Profile- Users can now access hotel information and book spa treatments (at select hotels) from guest service screens- Ability to zoom in/out while viewing PDF menus and documents- Easy access to forgot password- Optimization updates to support different screen resolutions- Various bug fixes and improvements

Thank you for using The Ritz-Carlton App. We appreciate your loyalty and look forward to welcoming you again soon. Please contact us at mobile@ritzcarlton.comwith any feedback or questions.

Ratings and Reviews

4.7 out of 5

370 Ratings

370 Ratings

Nearly the same as the Marriott App

Jul 13, 2018

American Flexpress

It’s pretty much the same as the Marriott app. The biggest difference is the button in the lower right corner to switch through your account, reservations, and bookings. Instead of the Marriott logo, it has tabs that tells you where you are in the different screen tabs (which makes it less confusing). This review is before the Marriott and SPG rewards unification coming 8/18, so the apps may change.

Nearly the same as the Marriott App

Jul 13, 2018

American Flexpress

It’s pretty much the same as the Marriott app. The biggest difference is the button in the lower right corner to switch through your account, reservations, and bookings. Instead of the Marriott logo, it has tabs that tells you where you are in the different screen tabs (which makes it less confusing). This review is before the Marriott and SPG rewards unification coming 8/18, so the apps may change.

Intuitive; gets the details right

Aug 17, 2017

FastRider52

Intuitive app that gets it right quickly and easily. Search quick and accurate.

Intuitive; gets the details right

Aug 17, 2017

FastRider52

Intuitive app that gets it right quickly and easily. Search quick and accurate.

Horrible Customer Service

Jan 15, 2018

Drilson

Called in this evening, was given wrong information as a Marriott Gold Member after the unprofessional call was asked to get transfers to complete survey and was out on hold for 48minutes. I'd like a response where the multiple calls can be reviewed. I will be cancelling my membership with Marriott and Ritz Carlton and most likely my credit card as well- worst customer service of any hotel phone line I've ever dealt with.

Developer Response

Jan 17, 2018

Thank you for sharing your feedback. We are sorry to hear of your experience and would like to look into this immediately. Please contact us at serviceambassador@ritzcarlton.com.

We look forward to speaking with you.

Horrible Customer Service

Jan 15, 2018

Drilson

Called in this evening, was given wrong information as a Marriott Gold Member after the unprofessional call was asked to get transfers to complete survey and was out on hold for 48minutes. I'd like a response where the multiple calls can be reviewed. I will be cancelling my membership with Marriott and Ritz Carlton and most likely my credit card as well- worst customer service of any hotel phone line I've ever dealt with.

Developer Response

Jan 17, 2018

Thank you for sharing your feedback. We are sorry to hear of your experience and would like to look into this immediately. Please contact us at serviceambassador@ritzcarlton.com.