Remedy Incident and Problem Management

Automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. Based on
ITIL® best practices, Remedy Incident and Problem Management 9 capabilities give IT comprehensive visibility into the vital connections between IT infrastructure and business services.

Integrate all IT service support functions, including change, asset, service-level, service-request, identity, and knowledge management.

Part of your comprehensive digital service management solution

Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.

The Remedy 9 Service Desk license enables you to manage incidents, problems, and service requests, and you can empower your business users with the BMC Digital Workplace (formerly MyIT) self-service app.