All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here

Taxi

The taxi deck is now situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level for a new covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis

Accessible taxis

All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.

Impaired mobility set down / pick up points available

Yes

There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00.

Metro

Tube Lines.

Airport

Heathrow Express service from Plat 6/7, Heathrow Connect service from Plat 12.

Ticket buying and collection

Ticket Office

Yes

Opening hours

Monday - Sunday 24 Hours a Day

Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

Accessibility and mobility access

Helpline Contact

0800 1971329

Assisted travel

Mobility assistance is available at this station 24 hours a day.

It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.

Passengers for Heathrow Express may also arrange assistance through - 0208 757 270

Staff help available

Yes

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700

Staff help available opening times

Monday - Sunday 24 Hours a Day

Ramp for train access

Yes

Step free access coverage

Yes

Step free access note

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

Wheelchairs available

Yes

Wheelchairs available open hours

Monday - Sunday 24 Hours a Day

There are Buggies and Wheelchairs available during station opening hours. See Mobility assistance office located next to Platform 1.