Dispatcher

Job Summary

The position is responsible for receiving calls, dispatching and tracking vehicles.

Qualification Level: Diploma

Experience Level: Entry level

Experience Length: 1 year

Job Description

Reports To: Team Leader - Dispatch

Department: Dispatch

Location: Nairobi

Job Purpose:

The position is responsible for receiving calls, dispatching
and tracking vehicles. It also involves acting as the liaison between the
drivers and clients to ensure that pick-ups and droppings are done on time

Key Responsibilities
& % of Time

Control duties / 70

Ensuring that vehicles are dispatched on time

Tracking the vehicles to avoid unnecessary movements

Placement of future bookings

Giving clear instructions to drivers on pick – up and
dropping points

Handling any complaints or request for information from
clients/visitors

Administrative / 10

Receiving the incoming calls and responding to clients’
emails

Reporting / 20

This position involves preparing the following reports:

Dispatch Reports

Vehicle allocation reports

Job distribution reports

Accident and Incident reports

Vehicle positioning reports

Performing any other duties assigned

Key Relationships

Direct Reports to this Position

All Drivers

Knowledge and
Experience required for this Role

Diploma / Certificate in any relevant field

1 year working experience

Ability to analyse and interpret geographical information
will be an added advantage