Technical Account Manager

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as ​one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been​ rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Summary:

Acquia is seeking a Technical Account Manager (TAM) to provide technical advice and enablement to customers. These TAMs form a small, distributed team working closely with a group of high-value customers. As a Named TAM you’ll provide ongoing guidance on Drupal and Acquia products, recommend best practices, assist in ensuring successful launches, and help customers resolve technical issues. The ideal candidate has a broad and deep background in Drupal and web development, significant LAMP stack knowledge, and a rare blend of technical and customer relationship skills.

Requirements:

Provide troubleshooting and enablement on a wide variety of technical and strategic topics, including Drupal best practices, development operations, and Acquia products, including cloud hosting

Ensure successful site launches

Connect customers with other subject matter experts within Acquia

Communicate with customers with clarity and courtesy – verbally and in writing

Work with customers in real time in scheduled phone meetings, as well as through a customer ticketing system

Efficiently juggle multiple requests from multiple customers

Collaborate with other team members on technical and customer service challenges

Skills and Attributes:

Deep experience with Drupal site and application architecture, including an aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (complex sites, multimedia, social networking, brochure sites, etc.)

Passion for the web, open-source development, and for helping us build lasting value for customers

Strong problem-solving skills, initiative, and the ability to thrive under pressure

Seeks to identify, analyze and solve problems systematically rather than solely by intuition or instinct. Looks for root causes, not just symptoms of the problem. Weighs pros and cons of actions. Differentiates when to or when not to escalate issues.

Ability to efficiently prioritize a large number of competing requests

Performs work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work

Excellent interpersonal, team cooperation, and communication skills

Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Preferred Qualifications:

Experience with enterprise web technologies like Varnish and memcached

About Acquia

About us
Who is Acquia?
Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences.
Global organizations use the Acquia Platform to create a single, powerful digital foundation for delivering world-class customer experiences. With the Acquia Platform, organizations can realize the vision of personalized, contextual, and real-time customer engagement for the right person, at the right time, on the right device. These experiences can be easily deployed and managed at scale, for one to thousands of sites, driving transformative business results at breakthrough speed.
That’s why organizations who think ahead like Intuit, Warner Music Group and Stanford University trust Acquia. We provide unmatched expertise and a relentless commitment to your success.