Job Description
• Explain and help the customer how to set up the app and sell online platforms such as Facebook, WhatsApp etc…
• Take care of all the customer service queries which includes- Resolves the problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Answer calls professionally to provide information about the app, obtain details of complaints.
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Need to create the standards and customer service guide and needs to analyse regularly, how it is performing and make changes if needed.
Skills Required:
• Minimum 3 years of experience in customer service
• Good communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure.
• Should be fluent in Hindi and English. (Knowing any south language is an advantage)
• Ability to stay calm and reply to customer queries
• Good Management Skills.
• Able to manage multi tasks at a time
• Should be a hard worker