How can I change or cancel a booking?

At present, you can’t cancel or change a booking yourself, but we want to make this possible in the future.

In the meantime, if you want or need to cancel a booking, please inform your pet sitter and send a message to our customer service. Please mention the reason for the cancellation or change as well as the reference number of the booking. We will cancel it and give you a refund.

Please keep in mind that your refund depends on the cancellation policy of your pet sitter. Pawshake pet sitters can choose their cancellation policy among the following options:

Flexible cancellation policy: Full refund if pet owner cancels by 12h00 noon one day before the service begins. 50% refund for the cancelled days if cancelled after 12h00 noon the day before the service begins.

Moderate cancellation policy: Full refund if pet owner cancels by 12h00 noon 7 days before the service begins. 50% refund for the cancelled days if cancelled after 12h00 noon 7 days before the service begins.

Home visits, home boarding and housesitting can have a Flexible or Moderate cancellation policy, as chosen by you.

Dog walking and Doggy Day care always have a Flexible cancellation policy.

Make sure to check your sitter’s cancellation policy before you book.

If you want to change the booking, the procedure is the same: contact your sitter to discuss the change, and then contact us so we can arrange it.