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Sales and Services Division ControllerInteractions

THIS JOB HAS EXPIRED

Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. These applications break the mold of traditional automated self-service systems, allowing customers to interact as if they are speaking with a live agent. Through remarkably adaptable and intuitive interface, we provide consumers an unobstructed path to accomplish their goals?while enabling businesses to realize the full economic benefits of self-service.

We are currently seeking a hands-on Sales and Services Division Controller to join our team. Reporting to the VP of Finance with a dotted line to the VP of Sales and the VP of Professional Services, you will be responsible for gathering and organizing financial and statistical data to build revenue forecasting, budgeting, and trending reports. You will analyze actual to budget variances to identify potential impact on future financial results, develop and prepare monthly reporting package and maintain and update the monthly forecasting models. You will work closely with the Sales and Services organizations to develop operational metrics related to on time reporting, billability, utilization and margin analysis.

Specific Responsibilities Include:
Drive business goals such as revenue production and margin improvement to ensure that initiatives are measured, managed and achieved.
Provide management with weekly, monthly and quarterly financial metrics, tools and key performance indicators (KPI?s) to analyze report and drive the business results.
Lead monthly, quarterly, and yearly budget and forecast development.
Provide revenue & expense tracking.
Help develop and manage incentive compensation plans.
Develop methodologies, dashboards and models for operational metrics, budgeting and reporting.
Partner with management to provide the financial structure and guidance to help them make decisions and run their operations as a business.
Develop detailed business case modeling including client ROI and margin analysis.
Support Financial Operations for month end close, valuations and lines of businesses.
Prepare monthly project margin analysis.
Report actual vs. plan, providing regular actual vs. plan revenue & expense analysis.