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Support ignores my mails

I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful

I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful

same here. Emailed the new support after they changed, it's been about 2 weeks and i still haven't gotten a response. RIP 10$ i guess

| IGN: Graxum | Level: 80 |

Originally Posted by Seth

Update: I listened to TIMEONI (nice song..)

Originally Posted by DynPlaysGT

"Hey we just let all your private data get leaked, sorry about that. Now buy our IAP!"

Originally Posted by AsteroidSpam

and yet again growtopians surpass the known limit to collective autism

Now for the good news: after the changes we applied in May, our average response time for support tickets has been reduced to 19 hours! We’re finally meeting our target of replying to you within a day! - Growtopia

Now for the good news: after the changes we applied in May, our average response time for support tickets has been reduced to 19 hours! We’re finally meeting our target of replying to you within a day! - Growtopia

Now for the good news: after the changes we applied in May, our average response time for support tickets has been reduced to 19 hours! We’re finally meeting our target of replying to you within a day! - Growtopia

I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful

Support is often really busy and might overlook your emails. But do keep in mind that spamming the support email IS against Ubisoft's ToS and can get you suspended so please refrain from sending too many.

To thine own self be true,
and it must follow,
as the night the day,
thou canst not then be false to any man.

I have read through Ubisoft's ToS and EULA, feel free to ask any questions!

Support is often really busy and might overlook your emails. But do keep in mind that spamming the support email IS against Ubisoft's ToS and can get you suspended so please refrain from sending too many.

Support has overlooked ALL of my mails. When creating forum posts about it, forum guardians has themself suggested that i should send them another.

I've been waiting over a month now for their response. I've sent multiple mails from the support page using 2 different emails. They just don't care anymore.. If someone could just help me i'd be thankful

Originally Posted by FyreX

same here. Emailed the new support after they changed, it's been about 2 weeks and i still haven't gotten a response. RIP 10$ i guess

The support@growtopiagame.com email has been discontinued. Please use in-game support button or the Ubisoft support page found in the link above

Well, considering you sent them an email from 2 different addresses, they are obviously not going to respond to atleast one of them, since the email address that you send the email from needs to be linked to the Growtopia account.

Well, considering you sent them an email from 2 different addresses, they are obviously not going to respond to atleast one of them, since the email address that you send the email from needs to be linked to the Growtopia account.

Alright i'm gonna revive this thread since i STILL haven't gotten an answer from support. I don't want to spam their inbox with mails. I know forumers can't do anything, but can i atleast get someone's attention? It's been well over a month.................................

Well, if it has been a month, you should contact a support specialist within the forum so that they can check out the ticket that you had send them. If it's been a month then its likely that they haven't gotten your ticket. Talk to one of the support specialists within the forum or anyone else that is a higher rank.

Well, if it has been a month, you should contact a support specialist within the forum so that they can check out the ticket that you had send them. If it's been a month then its likely that they haven't gotten your ticket. Talk to one of the support specialists within the forum or anyone else that is a higher rank.