Sunday, August 20, 2017, was the 30th anniversary of the signing of Public Law 100-107, the Malcolm Baldrige National Quality Improvement Act. This legislation established what is one of the most, if not the most, effective and heavily leveraged public-private … Continue reading →

In my last blog, I talked about the role of the Baldrige Excellence Framework and Criteria for Performance Excellence in enabling organizations of all kinds to achieve sustainable high performance. As I stated, a critical factor in this is the … Continue reading →

Last week, the Baldrige Performance Excellence Program released the 2017–2018 Baldrige Excellence Framework (Business/Nonprofit version). This booklet includes the 26th version of the Criteria for Performance Excellence published by the program since 1988. Although a lot has changed in the … Continue reading →

“Our goal is to empower [organizations] of every size and every sector with the right tools to secure themselves in a [cyber] threat landscape that is ever-evolving. Static, checklist-style compliance just won’t do. In business and in government, we all … Continue reading →

In August of 1987 Congress created a public-private partnership that spawned a global movement, the Baldrige Performance Excellence Program. This small program was given a great big purpose: to improve the quality and performance of U.S. businesses so as to improve our … Continue reading →