Walmart Exec: How To Empower Retail Associates To Go Customer-First

11/25/16

PSFK Labs

In our new report, The Future of Retail 2017, Tom Ward, VP of Central Operations, explains how the company is encouraging its employees to feel ownership in their work

Retail associates not only supply the backbone for store operations, but are also responsible for instilling meaningful relationships with customers. For the PSFK Future of Retail 2017 report, our researchers spoke with Tom Ward, Walmart’s Vice President of Central Operations, about how the company is encouraging its employees to take ownership of their work, enabling them to provide personalized service to customers.

Below is a short excerpt from our interview. Download the full Future of Retail 2017 report to read the interview in full.

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