Patient Experience newsletter, February 2019

Providers, attend an evidence-based training session to enhance relationships with patients without adding time to your schedule. Multiple session dates are available through June, consisting of a single six-hour interactive workshop followed by two follow-up observations. Details at the link above.

Join us for a program about how safety, quality, and connection create the optimal patient experience. Morning and afternoon sessions will be held on Tuesday, April 9; Wednesday, April 10; Tuesday, Sept. 24; and Wednesday, Sept. 25, at the Coralville Marriott. Details at the link above.

Recent patient comments about being included in decisions

Positive

“They all work together as a team to give me great care while giving me the most up to date information so I can make the best medical decisions for me and my family.”

“My husband was included and consulted on the important decisions concerning my treatment.”

“My wife was involved in the decisions that were made.”

“That they let us choose to accept or decline the decision they thought would be best for you.”

“Great staff, they made every effort to include us … in decisions and in his care as was possible. He was not just a patient, he was an individual with unique needs.”

“[Doctor] is great at explaining, seeking input from the patient, and always explains any options thoroughly while allowing the patient time to decide how we want to proceed.”

“I was 100 percent confident in my doctor and trust his plan. He let me make decisions regarding follow up and was accommodating with our schedule since we had a long drive.”

“Provider spent a lot of time explaining my health options to help me make an informed decision.”

Missed the mark

“Not too much inclusion on decisions.”

“I responded [that] care provider effort to include me in decisions about my treatment were poor — if I hadn’t questioned or requested she look at certain marks on my body; she basically ignored them.”

“I was involved in discussions of my headaches (side condition) but not listened to, but they have limitations, I suppose.”

“That the doctors and staff remembered that they are still minor children, and parents need to be informed and involved.”

“I felt totally ignored during this visit and felt it was a waste of time.”

“Provider talked down to me and was incredibly rude. She interrupted me continuously, and ignored me when I said I did have a health concern I wanted to discuss. She cut me off and changed the topic.”