1. The order is delivered on the next day of placing the order, between 3:00 and 8:00 PM 2. If you wish to deliver your order at the same day, please place your order before 10:00 AM 3. Delivery dates for the Holy month of Ramadan are between 12: 00-5:00 pm. 4. International shipping will take 3-5 working days . 5. Exchange and return within 14 days through our store in AL HAMRA LUXURY CENTER . 6. Orders that contain chocolate or fresh flowers can't be refunded or exchange .