Site Reliability Engineer

At Sprout Social we are building software that is made to last. Our 24,000+ customers rely on us daily to create stronger relationships with their customers and deliver actionable analytics, so scalability and performance are top of mind. Automation and infrastructure-as-code are essential ingredients that keep our platform flexible and empower us to react rapidly to changes in social media and the marketplace, while maintaining reliability and performance 24/7/365. Each day, our platform process 10’s of millions of social media messages and our APIs handle over 10 billion requests per year to deliver our software to customers in over 100 countries.

We do not operate as lone wolves, cowboy coders, or “10x devs.” Instead, we are building diverse, collaborative teams that get the best results sustainably. Our Site Reliability Engineers work in tandem with Web, Platform, and QA Engineers to drive our product initiatives to successful outcomes.

We strive to build a culture where “paved roads” lead the way. Our Site Reliability Engineers are exposed to a wide breadth of technologies and technical challenges. We work to improve software development through automation, observability of metrics, and clear processes in order to build sustainable and fault tolerant solutions. Learning from systems failures and human mistakes is part of our culture.

If you are passionate about fighting toil while working toward automating anything and everything, we’d love to talk to you!

Within 1 month, you will:

Complete Sprout’s New Hire training program

Receive feedback on pull requests through active pairing with teammates

Shadow a team member during their on-call rotation to prepare for yours

Collaborate with your team members and fellow engineers to deliver value to our customers and numerous internal engineering teams

Retire end-of-life services or technologies and roll out new ones to continuously keep our systems up to date and follow engineering best practices

Be encouraged to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers

Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout SocialSprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.

We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

Insurance and benefit options that are built for both individuals and families, including generous company contributions

High-quality and well-maintained equipment - your computer will never prevent you from doing your best

Beautiful, convenient and state-of-the-art offices in Chicago’s Loop

Solid programs in some of the staples: transportation, disability and life insurance

Wellness initiatives to ensure both health and financial well-being of our team

Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine

Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Sprout Social is an equal opportunity employer. Anyone seeking employment here is considered without regards to race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, Illinois, or local law. We value the things that make us different and want to see how you can make our team better!

Additional Perks + Benefits

Progressive benefit programs, like our parental leave program and free Divvy bike memberships. High-quality and well-maintained equipment - your computer will never prevent you from doing your best. Beautiful, convenient and state-of-the-art offices in Chicago’s Loop. Solid programs in some of the staples: transportation, disability and life insurance. Wellness initiatives to ensure both health and financial well-being of our team. Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine. Growing corporate social responsibility program that is driven by the involvement and passion of our team members.