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Lines are open 7 days a week*. Calls may be recorded for training or monitoring purposes.

We are proud to work with Handicare to ensure our customers receive first-class service.

The pleasure of going up and down your stairs whenever you like, may seem like a small thing to some, but it’s a big part of staying safe and keeping your independence.

So at Age UK Stairlifts** we have specially selected a range of stairlifts designed to help you regain that simple pleasure – at a reasonable price.

We promise to:

offer a price-match guarantee to every customer

understand your individual needs and requirements

listen to and answer all your questions

be respectful and courteous at all times

provide lifetime peace of mind on our products

be contactable 24 hours a day, 365 days a year

to remain as attentive after your purchase as we were before

not sell you anything that you do not need or want

work to the highest safety standards

Installation is quick and easy

To provide a made-to-measure service, a trained technical surveyor can visit you at home to assess you and measure your stairs, explain the product options and provide a written cost quotation supported by our price-match guarantee. There’s no hard sell and no obligation, just a simple explanation of your options.

Specially trained advisers are here to help

If you have any questions, or would like to book a free, no-obligation survey or consultation, simply call 0800 566 8435.

Stairlift features

Swivelling seat

When you reach the top of the stairs, you’ll need to swivel the seat to get off safely. We provide two options:

Manual swivel: you use the handles to move the seat

Powered swivel: you use the seat controls to move automatically.

Folding footplate

To make sure the staircase is clear for other users, the footplate and seat can be folded up.

Calling and parking

All stairlifts come with two remote controls – one to leave upstairs and the other downstairs. This lets you move your stairlift without sitting on it, parking it where you want or calling it like a lift.

Types of track

We know that not all staircases are the same, so we have created different types of track, depending on your circumstances.

Hinged tracks

Some houses have a door near the bottom of the stairs, so we can fit a hinged track to avoid blocking the door. These hinged tracks come in two options

Manual hinge: this means you’ll need to raise and lower the track by hand. However the hinges are designed to make this as easy as possible.

Powered hinge: some of the stairlifts featured in this brochure are available with an automatic powered hinged track – your technical surveyor will be able to show you which ones. These stairlifts will lift or lower the track automatically when it’s in use. When you’re not using your stairlift, the track can be folded simply by holding a button on your remote control.

Slide tracks

If you’re having a straight stairlift, it can be fitted with a slide track. This means you won’t need a hinged track as it moves up and down the staircase at the same time as the seat.

Just like the powered hinge, the slide track works automatically when your stairlift is activated. The slide track is slightly shorter than your staircase so this means the track will move with you.

Straight stairlifts

If you have a straight staircase, there are three stairlifts to choose from. The Simplicity stairlift is ideal for narrow staircases and is very cost-effective, while the Age UK 1000 stairlift offers a range of additional features

1. Age UK 1000 Series Straight Stairlift

Smart seat with a choice of colour

Manual swivel seat as standard

7 safety cut-out sensors for total peace of mind

Battery power for smooth reliable movement and battery backup in the event of a power cut

2 handheld remote controls which ensures other users can also use the lift at the push of a button

3 position adjustable seat and footrest heights

Powered seat options available to make it easier to dismount the stairlift should you have limited mobility

2. Age UK Simplicity Plus Straight Stairlift

The Age UK Simplicity Plus Straight Stairlift adapts to fit you (e.g. we can put the controls of the lift on the side which is most accessible to you) and your staircase and has an easy to use manual swivel chair which ensures safe disembarking at the top of the staircase on every journey.

Smart seat with a choice of 6 colours

Manual swivel seat as standard

Powered swivel seat option available

Powered folding footrest and seat option available

7 safety cut-out sensors for total peace of mind

Battery power for smooth reliable movement and battery backup in case of a power cut

2 handheld remote controls that ensure other users can use the lift at the push of a button

Powered seat options available to make it easier to dismount the stairlift if you have limited mobility

3. Age UK Simplicity Straight Stairlift

The Age UK Simplicity Straight Stairlift can have a manual hinge or a slide track if required. Features of the Age UK Simplicity Series Straight Stairlift include:

The slimmest stairlift we have in our range

Manual swivel seat as standard

Large toggle switch for ease of use

8 safety cut-out sensors for total peace of mind

Battery power for smooth reliable movement, and battery backup in the event of a power cut

2 handheld remote controls, this ensures other users can also use the lift at the push of a button

Tailormade to suit you and your home

Every stairlift complies with British and European standards and is ISO quality-approved, so you can be certain that, whichever you choose, it will be safe and reliable.

Curved stairlifts

If your staircase turns corners or spirals, you will need a curved stairlift. The following curved stairlifts are made to order after a survey of your individual staircase.

Age UK 2000 Series Curved Stairlift

If your stairs are curved or even if you have a spiral staircase there is a solution for you. The Age UK 2000 Curved Stairlift is modern and versatile offering one of the tightest internal bends currently available on the market.

This flexible and user-friendly curved stairlift can accommodate the most complex of staircases and can even travel around 90 and 180 degree bends.

You can select both the seat colour and seat type with the 2000 Series Curved Stairlift. This means that the stairlift will not only suit you and your home but also your decor.

Smart seat with a choice of colours

Manual swivel seat as standard

9 safety cut-out sensors for total peace of mind

Battery power for smooth reliable movement and battery backup in case of a power cut

2 handheld remote controls that ensure other users can use the lift at the push of a button

Powered seat options available to make it easier to dismount the stairlift if you have limited mobility

This model is available with a perch seat. Ask one of our advisors for more information

Perched seat

Shortened seat and retractable seatbelt provide stable support

Available for straight and curved staircases

Provides increased clearance on tight staircases

Choice of six upholstery colours

Tailormade to suit you and your home

Every stairlift complies with British and European standards and is ISO quality-approved, so you can be certain that, whichever you choose, it will be safe and reliable.

FAQ

Below are a few of the questions customers often ask about Age UK Stairlifts – we hope the answers will be helpful for you.

Q. Does the stairlift fit to the wall?

A. It’s a common misconception that our stairlifts are installed to the wall. This is not the case, the stairlift will be installed on the staircase itself. The technical surveyor will advise which side of the stairs will be most convenient for the stairlift to be installed on.

Q. How long will it take to install the stairlift?

A. If the stairs are straight it will normally take around 2–3 hours. If the stairs are curved then it will take half a day.

Q. How fast will the stairlift go?

A. Our stairlifts are designed to operate to the speed governed by British Standards. This is equivalent to a gentle walking pace.

Q. Do you have a buyback policy?

A. We do not repurchase stairlifts as the product is bespoke to you and your property. We can however remove the stairlift free of charge if the stairlift is under three years old. We can also advise on how to help resell the stairlift privately to either an individual you know or a mobile company.

Q. Is government assistance available?

A. Your local authority provides information on Disabled Facilities Grants and is obliged to give you this if your circumstances fit the criteria. You can pick up an application form from your local authority. Please note timescales from one area of the country to another may vary and this is a means-tested service.

Q. If I wish to replace my carpets can I do so?

A. Yes – the best time to replace your carpets is before the installation takes place; however this can be completed after installation if necessary. A price guide for this service is £250 if the removal and refit is completed on the same day and £350 if it involves removal and reinstallation on two separate days.

Service and support

An Age UK stairlift provides real value. Not only do Handicare, provide high quality and reliable stairlifts but we also provide a no-quibble price promise. If you find a similar product with equivalent specification and service levels at a lower price, let us know and we will happily match it. Please note however that we can only match prices obtained following a site survey conducted by a reputable company, not those based on a verbal indication of price given by another company without surveying the staircase concerned.

For your additional reassurance, the Stairlift Price Promise is even valid up until the day that your stairlift is installed.

Why not find out more about the benefits that a Handicare Age UK Stairlift can provide, by calling our customer service team on 0800 566 8742.

14 day money back guarantee

If once your stairlift is installed you decide it is not suitable for your purposes, please let us know within 14 days of the installation date. We may then, at our discretion, carry out additional works or alterations to address the issues raised. If after completion of such works you are not satisfied and you still wish to return your stairlift you should then confirm your decision to us in writing. On receipt of such notice we will arrange a full refund and make arrangements to remove the stairlift during normal working hours. Please note, however, that we cannot guarantee fully to make good all works to your property carried out during the installation process and that this offer does not apply in the event of bereavement when we will not buy back goods from you. This offer does not affect your statutory rights.

2 year peace of mind warranty

With a Handicare Age UK Stairlift, there's no need to worry about repair costs; we provide a comprehensive 2 year warranty as standard.

** Age UK Stairlifts is a product name for stairlifts that are provided and manufactured by Handicare Accesibility Limited.

The Age UK Group comprises the charity and its group of companies. Age UK Trading Limited (a trading company of Age UK, which donates net profits to that charity) is registered in England and Wales 01102972. Age UK Trading Limited and Age UK work in association with Handicare Accessibility Limited (HAL). The net profits of Age UK Trading Limited, generated from online advertising and stairlift sales, go to the charity. HAL will raise a minimum of £1 million during 2015 for Age UK (Charity number 1128267) via the promotion and sale of independent living products. Please ask an advisor for details