CCTV remote access problem

After switching from Telstra's ADSL+ to NBN (FTTN) I am unable to view my HIKVision home IP security cameras remotely (4G or External Wifi). I can view the cameras only when connected to my home wifi.

I changed port forwarding as per HIKVision instructions but this didnt work. I have just upgraded to the Telstra Smart modem Gen 2 - please can someone provide detailed instructions to enable me to view IP cameras remotely.

Re: CCTV remote access problem

Good news. I noticed the default IPv4 address was incorrect and the only way to change it was by resetting the NVR back o default settings. Now that the NVR is connected to the internet I can view the cameras remotely on my iphone via P2P apps.Woo Hoo!

Re: CCTV remote access problem

Have you checked that the ports are open at a site such as http://canyouseeme.org/ If ports are not open check the DVR GUI that the ports that the DVR has been set to use are the same as the ones port forwarded in the modem

Re: CCTV remote access problem

I have added separate rules and names for each, saved and re-booted the router. I have checked if the ports are open on canyouseeme.org but it times out. Internet speeds <1mbs atm!! 3 green lights on the router so not sure what the problem is

Re: CCTV remote access problem

Are you sure that your CCTV cameras use the ports you have set up?. You can check this in the app by going to Devices, tapping on one of the devices. It should show which port the device is using. The devices that was set up in the app by default used port 8800.

You could port forward all ports to the DVR by placing it in the DMZ (Advanced > Firewall > Firewall > DMZ) and then check if you can view cameras remotely.

Re: CCTV remote access problem

Yes it is looking at the correct IP address. I can view the cameras on my iPhone and iPad via the app when connected to home wifi. I can login to the DVR via my desktop PC (Mac) using safari browser, which confirms it must be a port forwarding blocking issue

Re: CCTV remote access problem

The Technicolor modem that you had trouble with viewing cameras remotely when switched to NBN, is that the same modem that was used with ADSL connection when there was no problems viewing the cameras remotely?

Re: CCTV remote access problem

No. I had either the Technicolor TG587 n3 router with the ADSL connection, with no problems viewing cameras remotely.

When i switched to NBN I could not connect to Broadband with this modem so they gave me the Gateway Max 2 modem (TG799VAC) which connected to Broadband but cannot view cameras remotely. I recently replaced this with the Arcadyan Gen2 router as part of Telstra Catalyst trial.

Re: CCTV remote access problem

I tried that but it says access denied - the port is preserved for other service.

The DMR must be listening on the ports I have port forwarded as I could view the cameras remotely via 4G and external wifi with the ADSL router previously to connecting to NBN. I am reluctant to factory reset the DMR as I think it is a network (Telstra) issue

Re: CCTV remote access problem

In order to use port 8000 for remote management ithe port forwarding will have to be disabled.

It is unlikely to be a network issue as I am able to port forward port 8000 on my NBN FTTN connection. It is either the modem is not port forwarding the ports, due to a bug in the modems firmware or they have not been set up correctly, or the DMR is not listening on the ports.

The modem is new and I have been told that there is only 150 Arcadyan Smart Moem Gen 2 in use at the moment, so it could be a bug in modems firmware that was not picked up in testing. To rule out the modem have you tried reconnecting the TG799 modem and port forwarding the correct ports in that modem (Services > Port Forwarding )?

Re: CCTV remote access problem

I disabled port forwarding for port 8000 and enabled remote access using this port - I can now successfully see this port on canyouseeme! So now how do we translate this to successfully enable port forwarding?

Re: CCTV remote access problem

I tried reverting back to the tg799 but the router is faulty and not connecting to devices via Ethernet. It was replaced by the Technicolor DJA0230’ which interestingly automatically updates port forwarding rules when UPnP is enabled. Unfortunately However I cannot see any of these ports on canyouseeme! I even did a default reset of the router.So I’ve reconnected the Arcadian. Could we organise you to remotely connect to the router and check the settings etc.

Re: CCTV remote access problem

If you want me to check your settings you could send me a personal message with your public IP address, the port and password for remote access.

If the ports were autocratically port forwarded in the DJA0230 by UPNP and you still could not see them on canyouseeme then I still suspect that the DVR is not listening on those ports.

If you have an android phone or tablet you can install an app called IP WEB cam. By default it opens port 8080 when the server is transmitting video but this can be change to 8000. This app could be used to test whether the modem is opening the port by changing the existing port forwarding rule for port 8000 to point to the android device.

Re: CCTV remote access problem

Have checked modem settings and can't see anything wrong with the settings.I noticed in the manual that the DVR has two NICs. Are both NICs connected to modem? If both are connected try with only one NIC connected to modem.

Re: CCTV remote access problem

Good news. I noticed the default IPv4 address was incorrect and the only way to change it was by resetting the NVR back o default settings. Now that the NVR is connected to the internet I can view the cameras remotely on my iphone via P2P apps.Woo Hoo!