Get Started andDownload the App

Rewards Program FAQ

How do I sign up?

Search “Luna Grill” in either the Google Play Store (Android) or in the App Store (IOS) and download our app for the best Rewards experience. You can also create and access your account by clicking the sign up and log in buttons above.

How does your program work?

Our “Lunatics” will earn 1 point for every dollar spent (tax and tip not included) and once reaching 100 points, will receive a $5 reward to be used towards any purchase.

How do I earn rewards?

For app users:

Hold on to your printed receipt, select “Earn” on the Rewards tab of the app, and either scan your barcode or select “Enter Barcode Manually” to type in your barcode if you experience scanning issues.

After a successful scan, you’ll see how many points you have earned. Click the arrow in the top right corner to continue.

For website users:

Select “login” at www.lunaticrewards.com to access your account. Click “Earn Rewards” on the left-hand side of the screen and type in your barcode and optional comment.

How do I leave a review on my experience?

After submitting your receipt, you will have the option to leave a comment for our team at Luna Headquarters to view, and will also have the option to give us permission to share your review on our social media pages. You can also email us at rewards@lunagrill.com.

My receipt won’t scan. What should I do?

Please email our team at rewards@lunagrill.com with a photo of your entire receipt. For online orders, make sure you are signed into your Lunatic Rewards account when placing your order, otherwise your receipt will not be scannable.

How do I redeem Rewards?

For app users:
Visit the “Rewards” tab on your app and select “Redeem”. Type in the amount you would like to redeem (cannot exceed your Reward balance) and you will be given a code to show to the cashier when placing your order in person. IMPORTANT: You will only have a limited time to redeem this offer, so we should suggest to hit “Redeem” while at the restaurant. If you do not redeem within required timeframe, the redemption code will expire and the funds will remain in your account.

For website users:
Before you plan to visit a Luna Grill, log into your account at www.lunaticrewards.com and select “Redeem Rewards” on the left hand side. Type in the amount you would like to redeem (cannot exceed your Reward balance) and you will be given a code to show to the cashier when placing your order in person. IMPORTANT: You will only have a limited time to redeem this offer, so we should suggest to hit “Redeem” before visiting the restaurant. If you do not redeem within that timeframe, the redemption code will expire and the funds will remain in your account.

How do I earn points from an online order?

Make sure you are signed in to your account while ordering, and once the order is submitted and paid for, the points will add automatically to your account. You can check point additions under “Account History”.

How do I redeem an offer? (Free Shareable, Birthday Dessert, Free Kabob)

Select “News and Offers” in the bottom right corner of your app (online users select OFFERS when signed into account) and click on the offer you want to redeem. You will only have a limited time to redeem this offer, so we should suggest to hit “Redeem” while at the restaurant or right before your visit. If you do not redeem within required timeframe, the redemption code will expire and the offer will remain in your account until its expiration date.

Can I order delivery in the app?

YES, you can!

To order delivery in the app, simply click “Order Online.” From there you will select your location and place your order for delivery on the “Make Payment” screen in the app.

Please note that delivery is subject to availability and based on distance from the restaurant.

How does the “Refer a Friend” work?

Share your unique invite code with friends by selecting “Invite Friends”. Once your friend joins, they will receive 25 bonus points. You will receive your Free Chicken or Veggie Kabob once your friend makes their first purchase and scans a receipt.

How does the point system work?

You will receive 1 point for every dollar spent (subtotal only) and once reaching 100 points, will receive a $5 reward. Amounts are rounded to the nearest point amount. For example: amounts from $15.00 to $15.49 would round down to 15 points, and amounts from $15.50 to $15.99 would round up to 16 points.

Do I have to "check-in" to receive an offer?

If you order using the Luna Grill Rewards app, your offer and/or points will be automatically uploaded to your account. Please allow for 10-30 minutes for the offer to process.

Otherwise, you will need to “check-in” when ordering at the register by going to “Rewards” then “Earn” and scanning the QR code at the register. You can also scan the barcode at the bottom of your receipt after purchase. Redeeming free items does not count as a “check in.”

Can I redeem rewards right after earning?

No, you must wait at least 4 hours after earning to redeem a reward.

How often can I enter receipts?

To prevent fraud, our system only allows the entering of 2 receipts every 4 hour period.

Do receipts expire?

Yes, receipts expire after 30 days and can only be scanned during that timeframe.

Will my points or rewards expire?

Points will not expire. However, banked rewards will expire one year after they’ve been earned.

Can I earn points from a third party delivery service?

No, unfortunately points cannot be accrued as funds are being given to that third party and not Luna Grill.

Do I earn points when I also use an offer?

Yes, however points are only gained on the amount spent (excluding tax, any discount and tip).

Can I earn points when purchasing a gift card?

No. But, any purchases using the gift card will warrant points.

What happened to my points from my previous Luna Rewards account?

Previously registered users (email and password) will have the ability to transfer old points over to the new program. Select YES under “Were you a registered member?” and continue to create your account with your same phone number. If you run into any issues syncing your account, email us at rewards@lunagrill.com.