Engage your citizens effortlessly

Our out-of-the box, modular technology integrates with existing systems and is fully GDPR compliant. It is offered as a cloud-based solution, diminishing implementation time and costs. Novoville guarantees reliable service and the highest security and privacy compliance standards. Manage requests and resources in one place, automate processes, and get complete, real-time visibility of organisational performance through an intuitive dashboard.

Why choose Novoville

8 out of 10 citizens would use a mobile app to report issues they come across in the city.

Allow users to choose their preferred communication channel.

Give feedback automatically for every request.

Customise services by creating bespoke forms and transaction portals.

Use the power of chat interfaces to create consultations and engage with communities. Allow citizens to express their views straight from their smartphones, web apps and social media

Get a real-time snapshot of your city with reports, services, requests, data-enhanced city maps and survey results all in one place.

Novoville integrates with existing or legacy systems to give you a rich picture of your city in one system.

Our Software-as-a-Service (SaaS) delivery model means deployment is quick, easy and scalable, without the need for hardware and software

Novoville citiesare performing better

Interaction between local governments and citizens becomes immediate, efficient and cost-effective.

Boost performance

78%

of submitted issues are resolved within 5 days

Increase engagement

77%

of citizens use the app weekly

Reduce costs

80%

savings when using our communication channels

Awards

What our customers say

We wanted residents to work with us on a new Local Plan to ensure Watford continues to be a vibrant and thriving place. The interactive online chat by Novoville helped make sure that local people were in charge of the change that was happening in our town. Taking part in this meant that you could have your say on the future of Watford.

Peter Taylor, Mayor of Watford

We are really happy to be engaging residents through this new approach. The more people who give their views, the better we can collectively improve services.

Andy Street, Mayor of the West Midlands

We keep a database of specific concerns that people write, phone or email us about, but what we want is a well-informed understanding of the bigger picture when it comes to people's perception of road safety in the island. Novoville is a good tool for obtaining this qualitative data and I hope that the public will use it to let us know their views.

Deputy Barry Brehaut, President of the Committee for the Environment & Infrastructure, States of Guernsey

There are two crucial elements regarding Novoville: the element of transparency and the element of participation. The app is not just a technological development, a practical tool in the hands of citizens. It enhances transparency in the administration of the city and the municipal services, and provides a participatory forum for citizens, which is the answer to the lack of representativeness of our times.

Georgios Kaminis, Former Mayor of Athens

We are very happy about our collaboration with Novoville. It's not just an app you can use to report issues that you encounter in your everyday life. It is much more. It closes the communication cycle between the City and the citizens, and creates a two-way relationship between these two sides.

Konstantinos Champidis, Chief Digital Officer, City of Athens

Over 45 local authorities and 2.13M citizens already have access to Novoville to improve the places they live in

Want to learn more about how we can help your government become more efficient and citizen-centric?

We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have.