United plans to put more economy seats in its 757-300s. (Image: BriYYZ/Wikimedia Commons)

A few months ago, we reported on United’s plans to refit its international 777-200 fleet by adding about two dozen seats per aircraft, as it installs its new Polaris front cabin and reconfigures economy seating from nine-across to 10-across. And now it is cramming more seats to another aircraft model.

According to a report this week in FlightGlobal.com, United will turn to new “slim-line” economy seats to boost the overall seat count in its workhorse 757-300s from 213 to 234.

Because the slim-line seats are less bulky than traditional economy seats, airlines can fit more of them into the main cabin, generating more revenue and reducing unit costs. United has been replacing the economy seats on its smaller single-aisle planes with the slim-line version for several years.

United’s new slim line seats. (United)

The economy cabins on United’s 757-300s will have 210 seats after the refit, FlightGlobal said, while first class will remain unchanged at 24 seats. There was no immediate word on how much, or whether the 757 refit would affect seat pitch.

United has 21 757-300s, which it uses mostly on high-volume routes out of its hubs at Chicago O’Hare, San Francisco and Denver.

Flying the Delta California Shuttle from SFO to LAX on an Embraer jet (Photo: Chris McGinnis)

In domestic route news, Delta puts an end to the Shuttle brand for key West Coast routes; Alaska adds a pair of new San Diego markets; United expands Hawaii service from its Denver hub; American is adding regional/seasonal service next summer from O’Hare, DFW and elsewhere; Sun Country comes to Hawaii; JetBlue adds a New England route – and a new fee; OneJet takes on an intrastate market in New York; and Spirit grows at Ft. Lauderdale.

Starting next week, Delta plans to phase out its specially-branded West Coast Shuttle service, which operates on the San Francisco-Seattle, SFO-Los Angeles and Seattle-Los Angeles routes. It’s not taking the flights away – although it might trim some frequencies – just folding them into its regular schedules, and and starting next summer, switching from its Delta Connection fleet of Embraer aircraft to Delta mainline jets. It will likely end some of the little perks that the Shuttle branding promised, like free drinks in the main cabin, gates close to the security checkpoint, special check-in counters, local craft beers and free Luvo snacks. Why is Delta making the change? A spokesperson said this was “based on several factors, including a review of the competitive landscape, customer survey data and ongoing facility improvements at LAX and Sea-Tac, these changes will allow Delta to offer a more consistent experience, which is highly valued by our customers.” The change will not affect Delta’s East Coast Shuttle operation out of New York LaGuardia to Boston, Washington D.C. and Chicago – although those flights recently moved from LGA’s Marine Air Terminal to Terminal C.

In the latest phase of its growth plan at San Diego, Alaska Airlines this month launched new daily flights from SAN to both Kansas City and St. Louis. In the past four months, the airline has boosted its San Diego presence with new daily flights to Omaha, Austin, Albuquerque, and Minneapolis-St. Paul. In mid-February, Alaska will add daily service from SAN to Dallas Love Field.

United is boosting Hawaii service from Denver International. (Image: Jim Glab)

United is boosting schedules to Hawaii from its Denver hub. It already offered daily flights from DEN to Honolulu, but in the New Year it will expand frequencies to other islands as well, offering daily non-stops year-round from DEN to Kahului, Maui; to Kona on the Big Island; and to Lihue, Kauai. Previously, United’s schedules offered daily or almost-daily service on those routes during some winter and summer months, but frequencies varied at other times of the year, ranging from six flights a week to one a week to none at all.

The latest schedule filings from American Airlines show new service coming on several domestic routes next summer, all using regional jets operated by partners Envoy Air, ExpressJet, Republic and PSA. The new service includes six daily roundtrips between Philadelphia and New York JFK starting April 3; seasonal daily service from Miami and Chicago O’Hare to Savannah, Ga., starting June 7; twice-daily O’Hare-Burlington, Vt. Service from June 7-Septeber 4; daily service from O’Hare to Charleston, S.C., starting May 4; daily O’Hare-Missoula, Mont. flights from June 7-September 4; twice-daily service from O’Hare to Portland, Me., from June 7-October 3; and a daily flight from O’Hare to Wilmington, N.C., from June 7-September 4. Also on the schedule is new daily service from Dallas/Ft. Worth to Missoula starting June 8.

A Sun Country Airlines 737. (Image: Sun Country)

Just after its acquisition this month by a New York-based investment group, Minnesota’s Sun Country Airlines announced plans to begin service to Honolulu, although on a limited basis. The carrier will offer service from its Minneapolis-St. Paul home base to Honolulu via a stop in Los Angeles, but only four days a week, and only from May 19 through August 19. Sun Country will also introduce new service from MSP to Myrtle Beach, South Carolina, operating twice a week from April 6-June 4.

Although Worcester, Mass., isn’t all that far from Boston, it does have its own airport, which is served by only one carrier – JetBlue. In addition to its existing flights from Worcester Regional Airport to Ft. Lauderdale and Orlando, JetBlue said it will add daily Embraer 190 flights between Worcester and New York JFK on May 3. In other news, JetBlue has added a new $75 fee for travelers who want to stand by for a seat on a flight earlier or later in the day than their schedule departure.

For the past seven years, it hasn’t been possible to fly non-stop across New York State from Buffalo to Albany. But that possibility will return on February 1 when public charter operator OneJet plans to begin twice-daily service on the route with ERJ-135 regional jets – larger aircraft than the seven- or eight-seat Hawker 400XP business jets that OneJet usually uses.

Spirit Airlines has announced plans for an expansion at Ft. Lauderdale, beginning new daily service to Columbus, Ohio, on February 15, followed by daily flights from FLL to Richmond, Va., starting March 15, and seasonal daily service from FLL to Seattle beginning April 12.

In international route developments, there’s a new entrant in the U.S.-Hong Kong market; Delta will put a new aircraft on a China route and will beef up transpaciifc code-sharing; Cathay Pacific will add another U.S. gateway next year; United is eliminating first class on many routes and cuts back China service; a Lufthansa affiliate is adding a new business class; LATAM is coming to Las Vegas; San Jose gets more service to Mexico; Copa begins Denver service; an Italian airline plans new U.S. routes; Alaska ends its relationship with two European partners; and Norwegian revamps its U.S. schedules next summer, adding frequencies from the West Coast.

Hong Kong Airlines, a Hong Kong-based sister company of China’s Hainan Airlines, this week started service to the U.S. for the first time. The carrier is using a new Airbus A350-900 on the Los Angeles-Hong Kong route, configured with 33 lie-flat business class seats, 109 premium economy seats with 34-inch pitch, and 193 regular economy seats with 31-32 inch pitch. The new LAX-Hong Kong flights operate four times a week (Monday, Wednesday, Friday and Sunday), with a 10:45 a.m. departure from LAX. Hong Kong Airlines plans to add San Francisco service in late March, and New York flights later next year.

So far, all of Delta’s Airbus A350-900s have been scheduled for routes out of Detroit or Atlanta, but now the airline is planning to operate one of the new planes out of Los Angeles. According to Routesonline.com, Delta plans to start flying the new plane from LAX to Shanghai Pudong on July 2, alternating days with a 777-200LR until July 18, when the A350 will go onto a daily schedule. Delta’s A350s – which feature the airline’s new Delta One suites and new international premium economy section – are already used on flights from Detroit to Tokyo Narita and Seoul Incheon, and are slated to start Detroit-Beijing service January 17; Detroit-Amsterdam and Atlanta-Seoul March 24; and Detroit-Shanghai April 19.

Meanwhile, Delta will expand code-sharing with its transpacific partner Korean Air on January 10, putting the DL code onto Korean’s flights to Seoul Incheon from Los Angeles and Las Vegas.

Cathay Pacific will fly a new A350-1000 to Washington Dulles. (Image: Airbus)

In other transpacific news, Cathay Pacific has unveiled plans to add another East Coast gateway in mid-September 2018, when it will start flying from Hong Kong to Washington Dulles. The carrier already serves Boston, New York JFK and Newark. Cathay reportedly plans to fly the route – which will be the longest in its system – four days a week with a brand-new Airbus A350-1000.

A couple of months ago, we reported on United’s plans to reconfigure its international long-haul 777-200s, putting in new lie-flat Polaris business class seats, taking out first class, and going from nine-across to 10-across seating in economy. A recent entry in Routesonline.com about United’s 2018 schedules shows where the reconfigured 777s will be deployed, based on the elimination of first class from seating availability. It shows the elimination of 777 first class in late April from San Francisco to London, and from Washington Dulles to Brussels, Frankfurt and Tokyo Narita; and at the end of August from Chicago O’Hare to Beijing, Hong Kong, Tokyo Narita, Shanghai, Sao Paulo, Frankfurt and Munich. Meanwhile, United’s seasonal summer route from San Francisco to Xi’An, China, which had previously been scheduled for three 787 flights a week from May 6 through September 4, has been eliminated for 2018.

Las Vegas is due to get its first non-stop service to South America next summer. LATAM Airlines Brasil has filed plans to operate a 767 three times a week between Las Vegas and Sao Paulo from June 21 through August 31.

We recently reported that Lufthansa’s lower-cost leisure affiliate Eurowings plans to launch new transatlantic routes in 2018, including JFK-Dusseldorf starting April 28, Dusseldorf-Miami as of May 4, and Dusseldorf-Ft. Myers beginning May 3. Now it appears that the airline will try to entice business travelers onto those flights by adding a new business class cabin. According to reports from Europe, the new Eurowings cabin, simply called Bizclass, will feature seats that recline fully and will include upgraded meals and other special amenities. Details of Eurowings’ new Bizclass are expected to be introduced in March at the big ITB Travel Fair in Berlin.

Mexico’s Volaris added two new routes out of San Jose. (Image: Volaris)

Mexican low-cost carrier Volaris, which already had service out of San Jose to Guadalajara, has now added two more routes. Volaris has started twice-weekly flights from SJC to Morelia on Fridays and Sundays, as well as twice-weekly service from SJC to Zacatecas on Mondays and Thursdays. Next summer, Aeromexico is due to begin SJC-Mexico City flights.

Panama’s Copa Airlines, a member of United’s Star Alliance family, has added Denver as its 13th U.S. gateway. The carrier has kicked off new non-stop service four days a week from Denver to Panama City, with Denver departures on Monday, Wednesday, Friday and Saturday at 10:16 p.m. Copa offers onward connections in Panama to 55 Latin American destinations.

Italian carrier Meridiana plans to add two U.S. routes next summer. On June 1, it will begin daily service from Milan Malpensa to New York JFK, followed up on June 8 by four flights a week from Malpensa to Miami. The airline will use a 247-passenger, two-class Airbus A330 on both routes.

On April 30, 2018, Alaska Airlines will end its Mileage Plan partnership with Air France-KLM – not really a surprise considering that the European duo has a joint venture partnership with Alaska’s arch-rival Delta. Alaska and Delta ended their own mileage partnership last spring. The Alaskan carrier notes that it still has partnership agreements to Europe in place with British Airways, Finnair, Icelandair and Condor.

The latest schedule updates from Norwegian show the low-cost carrier plans to boost service on several U.S. routes in late March, increasing its weekly Barcelona frequencies from three to four out of Los Angeles, from three to five out of Oakland, and from four to six out of Newark. The carrier will also boost LAX-Copenhagen service from three flights a week to four. At Boston, Norwegian plans to increase London Gatwick service from four flights a week to seven starting June 12, but it will discontinue its seasonal Boston-Oslo and Boston-Copenhagen flights.

Breaking: As we press the publish button, it appears that Delta has cancelled its “final” Boeing 747 flight between Detroit and Seoul. That’s kinda awkward for all the aviation and 747 geeks who bought tickets for the final flight. Hmmm. Appears flight is rescheduled for Monday. We’ll monitor, but here’s the Flight Aware status report. Reporter Zach Honig is in Detroit hoping to board the flight and its tweeting about the mishap.

I did it. For years I’ve reported on the boom on Europe’s river boat cruising biz….last week I finally took one! I’ll tell you all about it in an upcoming Trip Report! Have you been on one? Check out my Instagram to see more photos from the trip, but here’s the Viking Gullveig.

A new study ranks JetBlue’s inflight wi-fi as the best in the industry. (Image: JetBlue)

How do the major U.S. airlines compare in their in-flight Internet service? That’s what the folks at HighSpeedInternet.com were wondering, so they studied Wi-Fi availability, speed and cost for the seven largest carriers to find out.

Capturing first place in their overall rankings was JetBlue, partly for its speed, but mainly for its cost: There is none.

“JetBlue is the only airline in America that offers free in-flight Wi-Fi,” HighSpeedInternet.com said. “Along with being the most affordable, JetBlue’s in-flight Wi-Fi is also among the fastest; it’s tied with Delta and Virgin America at 15 Mbps.”

Ranking second overall was Southwest, with a cost of just $8 a day for in-flight Internet and a speed of 10 Mbps. (Cheap, yes, but I hear that you get what you pay for with Southwest inflight wi-fi. I don’t fly SWA enough to know…do you? Comment below, please.)

Source: HighSpeedInternet.com

As for availability, Virgin America was tops, with Wi-Fi offered on 100 percent of its available seat-miles. Delta was second at 98 percent availability, followed by Southwest at 90 percent. Virgin America also had a speed of 15 Mbps, but its superior Wi-Fi comes at a high price — $25 a day, the most expensive in the industry, the study noted.

Virgin’s owner, Alaska Airlines, didn’t fare as well, with Wi-Fi available on just 75 percent of its capacity – the lowest of the seven airlines – and speed well behind Virgin America at 9.8 Mbps.

(We should note that as Alaska continues to integrate its operations with Virgin’s, it recently decided to overhaul their Wi-Fi products. Alaska said a few months ago that it plans to install Gogo’s 2Ku satellite-based broadband Wi-Fi in both its Boeing aircraft and its Airbus fleet — i.e., Virgin’s planes. Installations will start next year on Alaska 737s, and the whole job should be finished by 2020. Alaska also recently extended its free in-flight texting to Virgin’s aircraft as well.)

At the bottom of the company’s overall rankings was United, with availability of 85 percent, speed of 9.8 Mbps, and a cost of $20. United was just below American, which had similar numbers. HighSpeedInternet.com noted that Hawaiian, Spirit and Frontier Airlines don’t have in-flight Wi-Fi. As a frequent United flier, this finding surprised me— When the system is actually working, United’s inflight wi-fi is relatively fast and stable. But the problem is reliability– over the last year, I would estimate that United’s inflight wi-fi system was down on about 40% of my flights.

Also, with Gogo-equipped planes, speed varies based on the type of system installed on the plane. For example, 3,000 planes now have Gogo wi-fi, but only 500 of them have the speediest satellite-based product. (More on that here.)

Source: HighSpeedInternet.com

The rankings changed significantly in looking at the best Wi-Fi service for business travelers, with the assumption that the cost is irrelevant because the traveler’s employer will cover it. If that’s the case, HighSpeedInternet.com gives top honors to Virgin America for its top speed and 100 percent availability, followed by Delta and JetBlue.

In conducting their research, HighSpeedInternet.com staffers discovered that some of this information wasn’t as easy to find as they had thought.

“Some airlines don’t publish their in-flight Wi-Fi information. So, to get it, our team spent days contacting various departments at some of these airlines—hounding them via email, phone, and social media,” the company said. “We think airlines could go a long way to reduce consumer frustration by making this information more readily available.”

Any report on airline Wi-Fi quality and cost should also note that this is all subject to change in the months and years ahead as carriers continue to upgrade their products due to consumer demand. For instance, we just reported on how Gogo is shifting much of its in-flight Wi-Fi service from ground-based to satellite-based links, which will greatly increase speed and data capacity. And we also reported that Air Canada will soon make inflight wi-fi free for its elite level members.

Do you use inflight wi-fi much? How is the service on the airline you fly most? Does it align with these findings?

Today United announced that it will fly between San Francisco International Airport and Papeete, the capital of Tahiti, in 2018.

United will operate nonstop service, three times weekly with Boeing 787 Dreamliner aircraft between SFO and Fa’a’ā International Airport (PPT), beginning Oct. 30, 2018, through March 28, 2019, subject to government approval.

United’s announcement comes on the heels of French Blue, a new Paris based airline, announcing its intentions to fly between San Francisco and Tahiti starting in May 2018. (However, our contacts at SFO say that they have not heard officially from the airline yet.)

Currently, the only non-stop service to Tahiti from the U.S. mainland is out of Los Angeles on Air Tahiti Nui and Air France with economy fares in the $1,300 roundtrip range. Hawaiian Airlines also flies once a week between Honolulu and Papeete.

Paris-based low-cost carrier French Blue says it will begin San Francisco-Papeete flights in 2018 using a new Airbus A350. (Image: French Blue)

Until now, one stop fares from SFO via LAX have been in the $1,500. A quick search on United’s site today showed SFO-PPT fares of $1,467 roundtrip in the first week of Oct 2018. Searching for mileage redemptions, the cheapest we could find for October flights was 160,000 round trip.

Before this announcement, United Mileage Plus members did not have an easy way to fly to Tahiti using their miles.

Here’s the San Francisco – Papeete schedule, which still requires government approval.

Flight

City

Frequency

Depart*

Arrive*

UA 115

SFO – PPT

Tues/Thurs/Sun

2:45 p.m.

9:25 p.m.

UA 114

PPT – SFO

Tues/Thurs/Sun

11:45 p.m.

9:50 a.m.next day

Flight time between SFO and PPT is about nine hours. It is about 4,200 miles from SFO to PPT each way.

Tahiti is part of French Polynesia (see map), which is located on the eastern side of the International Date Line, so flights arrive on the same day they depart, not two days later as they do when flying to Asia.

“This route has been on a white board in my office for at least the last seven months,” United’s Patrick Quayle, VP International Network, told TravelSkills. “It’s a honeymoon, bucket list type destination…a unique life experience that we can offer to our customers.”

Tahiti lies just east of the international date line in the middle of the Pacific Ocean about 9 hours from SFO (Image: Google)

United says Tahiti is the “South Pacific’s gateway to more than 118 islands in French Polynesia including Bora Bora, Moorea, the Marquesas and Raiatea.”

Have you been to Tahiti or French Polynesia before? Do you dream of going there? Is there room for TWO airlines to fly nonstop from SFO to PPT? Please leave your comments below.

That means San Jose travelers will be able to fly non-stop to Newark on United or Alaska Airlines, and soon on either JetBlue or Delta to JFK. JetBlue started its SJC-JFK service in 2004, while Alaska and United both launched SJC-Newark flights last March.

Delta will use a 737-800 on its new SJC-JFK non-stop. (Chris McGinnis)

The new Delta flight will operate as a red-eye from San Jose, with a 10:35 p.m. departure time and a 7:15 a.m. JFK arrival. The return flight leaves JFK at 8:15 a.m. and gets to SJC at 11:45 a.m. JetBlue’s service is also an eastbound red-eye, while the eastbound United and Alaska flights depart SJC at 6:20 a.m. and 9:14 a.m. respectively.

“We’re hopeful that as they (i.e. Delta) experience success with the red-eye, they will then ultimately feel confident about the revenue potential of adding more daytime service,” an SJC spokesman told Travelskills. “That’s exactly what Delta did in the case of Atlanta service, where 18 months ago we had only a red-eye non-stop to Atlanta, but that was so successful that they now have added two additional daytime non-stops to ATL.”

Still, he added, “In Delta’s case, we’re very pleased that the westbound JFK flight operates in the morning, allowing business travelers to arrive in time for lunch in Silicon Valley. JetBlue’s westbound flight is in the evening, so Delta’s new flight does increase the menu of options available through the day.”

In international route developments, United will start using high-density 777s on some Europe routes; Delta aims to make things smoother for transborder flyers with a new partnership; Qantas kicks off its 787-9 service to LAX next week; Air China begins a new LAX route; Air Canada adds another Australian destination; and Aeromexico tacks on an Atlanta route.

Travel to Europe for some United Airlines passengers is going to get more crowded next year as the airline starts to deploy high-density 777-200s on a few routes out of its Newark hub. The aircraft in question are normally used on domestic routes. According to Airlineroutes.com, United will put the 777s into service between Newark and Barcelona April 23, Newark-Dublin March 10 and Newark-Madrid May 23. (Low-fare Norwegian started EWR-Barcelona flights last summer, and British Airways/Iberia sister company Level plans to begin cheap flights from Boston to Barcelona next spring.)

United has four configurations for its 777-200s, according to Seatguru.com. The three versions previously designated for international routes have 266 to 269 total seats, while the high-density aircraft have 364 (234 economy, 102 Economy Plus and 50 Polaris business class). They manage this difference thanks in part to 10-across seating in economy and Economy Plus instead of the nine-across in the other versions.

A WestJet 737 in special Walt Disney World livery. (Image: WestJet)

As if Delta didn’t have enough joint venture partnerships already (Virgin Atlantic, Air France-KLM, Aeromexico, and a new one recently approved with Korean Air), it’s now planning yet another. The carrier said it has entered into a preliminary memorandum of understanding with Canada’s WestJet to form a new joint venture for transborder service. Joint ventures also imply antitrust immunity, meaning the two carriers would be able to cooperate on pricing and scheduling.

Delta says the JV with WestJet will mean “coordinated flight schedules for new nonstop flights to new destinations, expanded codesharing, and seamless and convenient connections on the airlines’ extensive networks in the U.S. and Canada,” along with “enhanced frequent flyer benefits including reciprocal benefits for top-tier members of both airlines.”

Qantas’ first 787-9 will enter service to LAX next week. (Image: Qantas)

December 15 is the scheduled starting date for Qantas to put a brand new Boeing 787-9 Dreamliner into service on its Melbourne-Los Angeles route. It’s the first route for the new Qantas aircraft, and it will replace an Airbus A380. Next March, Qantas will use a new 787-9 to begin the first non-stops between Australia and Europe, on a London-Perth routing. The Qantas 787-9s will have 42 business class seats configured 1-2-1; 28 in premium economy, with a 2-3-2 layout; and 166 in economy, configured 3-3-3 and offering 32-inch pitch.

Speaking of Australia, Air Canada just added its third route to that country, beginning service this week between Vancouver and Melbourne. The carrier uses a 787-9 for the 16-hour flight. Air Canada already flies from Vancouver to Sydney with a 777-200LR, and last summer it began Vancouver-Brisbane service with a 787.

Another new transpacific route that just started this week is Air China’s service between Los Angeles and Shenzhen, a tech-heavy city in China’s Guangdong Province. Air China will use a three-class 787-9 to fly the route three times a week (Monday, Thursday, Saturday), with a 10:50 p.m. departure from LAX. Air China also has three daily flights from LAX to Beijing.

Delta’s joint venture partner Aeromexico has started flying a new route from Delta’s Atlanta hub. The carrier kicked off daily service between ATL and Merida, using a 99-passenger Embraer 190 with business class and regular economy seating.

The airline has cut the price of roundtrip economy class Saver award tickets to the islands from the usual 45,000 miles to 36,000 miles – a 20 percent reduction.

The offer is good for travel from January 7 through March 10 – but the booking deadline is the end of the day December 8.

The MileagePlus sale is available for travel on United from the mainland to all the island destinations it serves, including Honolulu, Maui, Lihue (Kauai), and the Big Island airports of Kona and Hilo.

To see all the terms and conditions, click here. Saver award tickets are capacity-controlled, so once they’re gone, they’re gone. In which case you ought to consider buying a cheap seat – as of today they are still on sale.

We checked to see if it was possible to book our well-flown path between SFO and Lihue for 36,000 in February. Found plenty of seats for 18,000 on the way down, but few if any on the return. Or, only available on one-stop flights vs nonstops. January shows more availability than February. How’d you fare?

In this case, what would you do: Redeem 36,000 miles or buy a ticket for around $350? Leave you answer below.

United is adding several regional routes in 2018 using Embraer aircraft like this . (Image: United)

In domestic route developments, United announced plans to serve a bevy of new regional markets next year; Alaska will add a big spoke from its Seattle hub; American will expand at Washington Reagan National in 2018; and Spirit grows at Columbus and New Orleans.

United plans to launch new service in 2018 from five major airports to several smaller ones. At its Chicago O’Hare hub, United will begin year-round twice-daily service starting April 9 to El Paso, Tex., and to Wilmington, N.C. (By the way, United said that starting next February, it will implement an “enhanced bank structure” at O’Hare that will mean “shorter connection times and better access to more destinations” for connecting passengers.)

Also beginning April 9 for United will be a daily Denver-Jacksonville flight, and twice-daily service from Los Angeles to both Redmond and Medford, Oregon; from Newark to Elmira, N.Y.; and from Washington Dulles to Wilmington, N.C.

New seasonal service from United, beginning June 7, includes daily flights from O’Hare to Fresno, California; and from LAX to Kalispell and Missoula, Montana (all located near major national parks). All the above flights will use regional jets operated by United Express partners.

Routesonline.com turned up some additional smaller new markets for United Express next year. It said United will launch service on January 30 from Denver to Scottsbluff, Nebraska, twice a day; on February 1 from Denver to North Platte, Nebraska, twice a day; and on February 6 from Denver to Pueblo, Colorado and Liberal, Kansas six times a week. United had previously announced new service from Denver to Moab, Utah starting May 1 and to Vernal, Utah beginning June 1.

Alaska Airlines will begin service in September 2018 to the 90th destination from its Seattle hub when it adds a daily 737 flight to Pittsburgh, with an 8:25 a.m. eastbound departure and a return flight leaving Pittsburgh at 5:20 p.m. Currently, there is no non-stop service in the Seattle-Pittsburgh market.

American Airlines plans to add service in various domestic markets next year, including three new routes from Washington Reagan National. New DCA service for American will include a daily CRJ900 flight to Tallahassee starting February 15, and six CRJ200 flights a week to Montgomery, Alabama, as of June 7, both operated by PSA Airlines; and a daily E175 flight from DCA to Little Rock, operated by Republic Airlines. American will also expand its weekend-only service to daily between DCA and Destin/Ft. Walton Beach, Florida starting May 4; and between DCA and Myrtle Beach, S.C. as of April 3.

Elsewhere, American will begin twice-daily flights in April between New York LaGuardia and Portland, Maine, with 50-seat regional jets. And on February 15, American will begin mainline A320 service between its Charlotte hub and Tucson, Arizona, with a very-late-night (12:30 a.m.) eastbound departure time.

Spirit Airlines announced plans to add Columbus, Ohio to its network on February 15, offering daily, year-round service to Orlando, Ft. Lauderdale and Las Vegas, as well as seasonal daily flights to Tampa and Ft. Myers that will end April 11 and resume November 8. On March 22, Spirit will add seasonal service three times a week from Columbus to New Orleans and Myrtle Beach, continuing through November 7. On March 15, Spirit will also begin daily flights from Richmond, Virginia to Orlando and Ft. Lauderdale. Earlier this month, Spirit launched new daily service from New Orleans to Boston, Newark, Tampa and Minneapolis-St. Paul.

A restaurant component can be an important part of an airline loyalty program. (Image of InterContinental LA Downtown: Chris McGinnis)

The more ways that members can earn and spend points/miles, the happier they are, says the latest J.D. Power and Associates survey on frequent flyer programs.

It also ranked JetBlue’s program in the top spot, Delta’s in the middle of the pack, and American’s & United’s nearly tied at the bottom of satisfaction levels.

This is somewhat surprising to be because Delta usually takes so much heat for its parsimonious SkyMiles program. Most frequent travelers agree that Delta is probably the best airline, but it has the worst loyalty program due to its stinginess. Maybe this survey shows that that’s changing. On the other hand, United is usually cited as not such a great airline, but that can be overlooked by its relatively generous Mileage Plus program. What do you think? Comments below, please!

Anyway, based on the J.D. Power 1,000-point satisfaction scale, the 2017 survey determined that the satisfaction level among frequent flyer program members rises most significantly when they can earn rewards in restaurants. They also favor earning points for merchandise for car rentals.

According to Michael Taylor, head of J.D. Power’s travel surveys, “Flexibility in how miles are redeemed is valued by members. After all, if you win a pie-eating contest, you may want to be rewarded with something besides another pie.”

Source: J.D. Power and Associates

Programs that give their members a “lowest price guarantee” earn a big premium in customer satisfaction levels, the company said, while waiver of same-day change fees adds slightly fewer satisfaction points.

One of the more obvious findings of the survey is that elite-level loyalty members are more satisfied (814 points) with their programs than general members (744). Elite members are also more likely than general members to be “promoters” of their preferred airline brand (59 percent vs. 49 percent).

JetBlue’s TrueBlue program took top honors in the 2017 survey. (Image: JetBlue)

Likewise, members who are offered bonus points/miles show a gain of 52 points in satisfaction levels, but those who have had some problem with their mileage program show a 99-point drop. And the study found that mileage programs can be complicated, with just 52 percent of respondents saying they completely understand the redemption process for their points/miles.

The 2017 survey, conducted in September, was based on responses from 3,387 airline loyalty program members.

A few of us gathered at the airport gate window, looking out at the Boeing 747 being readied for its final passenger flight and snapping some photos. I admit to being a little choked up.

This week United Airlines retired the Queen of the Skies with a special commemorative flight from San Francisco (SFO) to Honolulu (HNL), the carrier’s very first route using the bubble-topped bird. The aircraft has had a long and storied history with United since the summer of 1970. At the time she was an engineering marvel and a cultural sensation—the very first wide-bodied aircraft. But today’s more fuel-efficient aircraft have made her history.

I felt a weird déjà vu at the window. This flight was personal. Late that summer of 1970, I stood at another window at SFO, looking out at what was then a brand new airplane: the 747 that would take me, my parents and brothers to Honolulu. My brothers and I sized it up, and we all wondered out loud whether it could actually take off with that girth.

Note: This Trip Report is written by TravelSkills contributor Nancy Branka. United covered the cost of air transport, Nancy covered all other expenses related to the trip.

Business travelers onboard a United 747 in the 1970s (Photo: United)

This was an extravagant trip for our family of six, and my parents played it up, requiring each kid (I was the oldest at 14) to earn money to contribute to the plane tickets. (Now, as a parent, I suspect it was more of a life lesson requirement than financial necessity.) The trip made an impression: At least a couple times a year it comes up in family conversation—yes because it was an exotic destination for us, but also because we had to work for it, and then of course, there was that plane. So when TravelSkills’ Chris McGinnis was going to be out of the country and miss this November 7 flight, I jumped at the chance to sub in. Even better, I was assigned a rear-facing business class seat- something else that will soon disappear on United.

A post-departure champagne toast on United’s final 747 flight to Honolulu (Photo: United)

I was not the only one feeling nostalgic today. The festivities at SFO’s Gate 86 were crazy–shoulder to shoulder people, many dressed in their ’70s finest. From plaid jackets to Pucci dresses to faux fur vests, it was That 70s Show on steroids. Kitschy United memorabilia abounded: plastic carry-on bags, a mechanics uniform, old timetables. My own bellbottoms and ’70s era top were subtle in this crowd.

Passengers were promised gate festivities at both SFO and HNL, flight attendants in retro uniforms, and retro meals. All that indeed happened. But what surprised me were the unexpected moments of sentimentality.

They came before we even left San Francisco. When we finally pulled back from the gate, a cheer went up. That was when my seatmate and I turned to the window and saw that our baggage handlers were lingering and all had their cameras out. Perched on a nearby gate’s Jetway stairs, a crew of flight attendants were taking selfies with our plane behind. Then, as we slowly taxied to the runway, ground crews all along our path stopped what they were doing to watch us pass—cameras in hand, of course. At one point, a group of about 50 took a group selfie, with the 747 in the background. The plane was like a beloved dignitary, on parade. This was incredibly moving.

United flight attendants onboard wore flowers in their hair…and leis around their necks (Photo: Nancy Branka)

A similar scene unfolded as we landed and pulled up to our gate in Honolulu. A large crew stood by waving the “hang loose” shaka sign. Then, after disembarking we watched from the gate windows as ground crew members operated a crane to lower a 120-foot orange lei on the Queen. Perhaps because the 747’s shape brings to mind a face more than other planes, the lei seemed a totally natural honor. Again, that choked up feeling.

Meanwhile, passengers from other arriving flights also stopped to watch the spectacle, alerted to the historic moment by their pilots, and we chatted about the revered 747.

Perhaps coolest was the unexpected gesture to the Golden Gate Bridge, an icon in its own right. As we lifted off over San Francisco Bay, a takeoff I’ve experienced countless times, something seemed different. Suddenly, a gasp ran through the cabin as we swept lower than I’ve ever flown over the bridge—it was breathtaking. At which point the pilot gently tipped the aircraft’s wings, in a final wave goodbye to the Golden Gate. You don’t get many moments like that in air travel.

United certainly brought on lots of fun touches with the inflight service. United CEO Oscar Munoz walked through the plane and clinked Mai Tai glasses with each passenger. (He did not take the flight.) Once airborne, the entire plane raised champagne glasses to toast the Queen. When appetizers were served, our purser brought by a bottle of Trader Vic’s salad dressing, which she said was the very dressing served when she began her FA career more than 40 years ago. After dinner a cart of Grasshoppers was served with all the steamy drama of dried ice (after similar service with ice cream sundaes).

Grasshoppers all around to finish a vintage meal onboard United’s final 747 flight (Photo: Nancy Branka)

Gate celebration in Honolulu included ukulele music and hula dancers (Photo: Nancy Branka)

More than the retro accoutrement, the stories people brought on board made the flight distinctive. My seatmate, who flies hundreds of thousands of miles each year on United (and as many or more on other airlines), called the 747 his favorite aircraft, having flown it a hundred-plus times over the years. He loves its quiet feel and roomy first class seats. He reminisced about the upper deck when it was a lounge, and then when it later was converted to first class seating. He even once slept on the floor at the rear of the upper deck, a pilot having left a blanket and pillow behind there.

Many shared memories. Our gate emcee reported that she’d just met a woman who was on the very first United 747 flight. Her father was a United mechanic and she herself worked for United. Her son was born at 7:47, and they named him Boeing. No kidding.

As one flight attendant passed us hot towels, she said she had flown the 747 on the SFO-HNL route since her first day on the job. And she just couldn’t bear that it would be flying back empty to San Francisco the next day, then delivered to Victorville, CA on Thursday to be checked into the giant plane boneyard there. “So much fun happened on this plane,” she said. “Crazy stuff. Like right in your seats, right there,” she said pointing to my seatmate and me. Unfortunately, she turned and left before I could get details.

Up in the bubble a young couple agreed to get married! (Photo: United)

One couple even became engaged on the flight today! I’m not sure if United was in on the surprise, but the flight attendant announced that United would be picking up their honeymoon air travel costs. Several others celebrated birthdays. One gentleman had been on the very first 747 commercial flight—on Pan Am—and he had the framed documentation to prove it.

If I hoped the flight would reinforce the nostalgia of my family’s trip to Hawaii in 1970 and bring me back to what it felt like to be 14, it surpassed my expectations. But perhaps the biggest surprise was that sharing this nostalgia with 373 other passengers who had similar affection and memories would be so moving. United, which has had a challenging year in some respects, deserves full credit for sensing the zeitgeist and tapping into the deep feelings passengers have towards this plane.

Today’s flight is United’s final journey for the Boeing 747 pictured here loading up for the trip SFO to Honolulu (Image: United)

Not everyone could be on United’s final Boeing 747 flight today, including me. But I’ve been watching the event unfold on social media while flying across the Pacific on a brand new wi-fi equipped Cathay Pacific A350 by following #UA747Farewell on Twitter, Facebook and Instagram. (Click on the links to see the stream).

It looks like a fun trip, which included toasts by United CEO Oscar Munoz and a cast of lucky passengers and flight attendants (mostly) dressed up in 70’s garb.

United flight attendants lining up for a pre-flight photo opp at the airport (Image: United)

The trip got off to a rocky start with a maintenance delay (not unexpected for a plane destined for a desert retirement!), but then took off and made a dramatic exit right over the top of San Francisco, and then a low run over the Golden Gate Bridge before turning out over the Pacific for the final 2,500-mile flight to Honolulu. Check out the flight path here.

While I was unable to make this trip, our writer Nancy Branka is onboard and will have a full report on her experience later this week.

The flight included a special meal catered by Trader Vic’s…and plenty of mai-tais!

A special Hawaiian style menu for United’s final 747 flight to HNL (Image: United)

United says, “From a 1970s-inspired menu to retro uniforms for flight attendants to inflight entertainment befitting of that first flight, the ‘Queen of the Skies’ is being sent off in style. Seats for this flight sold out in less than 90 minutes when this farewell celebration was announced in September.”

Delta will retire its Boeing 747s in December while other international carriers such as British Airways and Qantas (as well as many cargo carriers) will be flying them for many more years. Also, the newer Boeing 747-8 flown by Lufthansa, Korean Air and Air China should be around for decades.

There was also a very nice goodbye to the graceful Queen of the Skies on CBS This Morning on Sunday. Here’s the 5-minute clip in case you missed it.

What will you miss most about the Boeing 747? What do you think about the new generation of planes taking over long distance flying, such as the Boeing 777-300 or 787 Dreamliner…or the Airbus A350 and A380? Please leave your comments below.

Easy! National Car Rental beefed up its popular “One Two Free” promotion with a Twitter sweepstakes- it offers a chance to earn bonus points toward a free rental day. All you have to do is tweet about how you plan to use the free rental day using the hashtag #OTFSweepstakes– five winners will be randomly selected to get 600 points– enough for a free day. Registration required.

Links to stories from other sources that we thought you’d like to read:

United announced it early last summer, but in case you forgot, some big changes in MileagePlus award travel start today (November 1).

The biggest change: The program’s Standard Awards, with fixed mileage costs for unrestricted award trips, have been eliminated. Instead, the program now has what it calls Everyday Awards – and their costs are variable, not fixed. The mileage cost for a specific trip will be tied to the dollar cost of that trip.

“Since flight prices fluctuate based on a variety of factors, we’ve decided to take those same factors into consideration for award travel pricing,” United said on its website. United will continue to offer MileagePlus domestic Saver awards (which are subject to capacity controls) at levels of 10,000 or 12,500 miles one-way for economy class seats, depending on distance.

When Delta adopted variable pricing for SkyMiles reward travel, it stopped publishing a mileage price chart. United still has a chart for its new MileagePlus Everyday Awards, but it only lists the maximum cost in miles for a reward trip. You can see the new award chart here.

The chart shows the maximum one-way cost of a domestic Everyday Award in economy class as 32,500 miles, vs. the old fixed rate of 25,000 miles. But since this is a maximum cost, the fluctuating price at the time of booking could still be 25,000, or less, or more—but not more than 32,500. MileagePlus members are more likely to encounter the maximum mileage price on popular longer-distance routes, like transcontinental flights.

Besides keeping fixed prices in place for domestic Saver awards, United said it will also make more seats available at those prices. But there will be some changes to Saver awards starting this month, like lower mileage prices on many short-haul, intra-regional economy seats for flights outside the U.S., like within Europe; increased Saver award prices in “select international markets;” and higher prices for United Business Saver Awards on premium transcontinental routes and some Hawaii routes.

The company also said that effective for award travel booked on or after November 1, all members (even elites) who fail to show up for their flights and want to redeposit their miles will face a $125 redeposit fee.

The coming changes will not affect Mileage Upgrade Awards, United said.

Thoughts on the changes? How does United program compare to others? Please leave your comments below.

View from the recently refurbed Ali’i Tower at the Hilton Hawaiian Village in Honolulu. (Photo Chris McGinnis)

TravelSkills’ 10 most popular posts over the last week (descending order):

Before we get to this week’s top 10 (below), we need to let you know about a fare sale happening right now. How about Hawaii for just $305? It’s in there!

United’s been on a tear this week with tons of low fares for winter trips from the Bay Area- we can barely keep up! First it was Hawaii at $325, then South Florida for $251, then SFO-Boston for just $197 or in basic economy, $228 regular (even during peak summer) and now SFO-HNL or Maui (OGG) are back and even lower at $299-$305- and these fares are good November thru May and then again in August and September. (UPDATE: The cheap Hawaii fares appear to have flown away on Monday morning Oct 30)

The there’s SFO-Chicago ORD on United, America and Virgin for $165 (basic)-$205 now thru end of Feb. And there’s even more: SFO-LAX for just $73 roundtripin basic economy (doable on such a short route), $110 in regular. Yep, and it’s good for trips late November through end of February. Grab ’em while they are hot! All fares found on Google Flights & United.com and subject to change.

We found roundtrips between SFO and Maui or Honolulu in January for just $305 (Image: United website)

Don’t miss! Winter vacation in a warm place? IHG Rewards PointBreaks for award stays now through end of January at IHG properties around the world.

Chris checked out San Francisco’s newest hotel last week- and was very impressed. The Proper Hotelis one of many new hotels opening (or soon to be opening) in the “urban pioneering” strip of Market Street near City Hall. Definitely worth a look! Follow Chris on Instagram for more photos.

Looking out at a graceful 747 wing & Greenland from the cozy bubble of a United 747 (Chris McGinnis)

As United’s 747s sail off into the sunset of a well-deserved retirement, stories of final flights are starting to pour in from readers. Here’s a heartfelt report from TravelSkills reader J.K. who was on the final 747 flight from London to San Francisco this week:

I was on the last United 747 out of London yesterday up on top in the bubble. Wonderful flight- I will especially miss the nimble handling of the plane when in flight.

United final LHR-SFO flew over the northern end of Greenland (Image: JK)

We took an unusual path across Greenland about halfway up the island from the south. As you probably know, the typical route is across the southern tip of Greenland. At any rate, on this trip, the clouds parted for a bit so we could peer down at the east coast of Greenland– the flight attendant woke me up to see the sight. There was much more snow and ice than I’ve seen flying over the southern tip.

The clouds parted for a nice clear look at Greenland on United’s final London-SFO 747 flight (Photo: JK)

As we descended into the Bay Area, the path was from the north and directly over the Peninsula. The plane had to take a tight right turn towards the ocean to line up for the typical flight path along the shore of the San Francisco Bay on the east side of the Peninsula. It felt like a small regional jet when it made its turn. It was beautiful.

You could tell that the crew was very excited to be part of this flight. It was a SFO based crew and they mentioned the passing of an era on the PA a few times. United prepared special commemorative amenity kits with “747” embroidered on the socks and printed on the eye shades.

At the end of the flight, the flight attendant mentioned that one of the passengers on the bubble deck had proposed to his wife there many years ago– the lucky guy got a cockpit tour as everyone else was disembarking.

Special 747 amenity kits on this final flight from London (Photo: JK)

All in all, a low key but memorable flight. I will miss the 747. There is nothing like climbing a flight of steps inside the plane to know that you are on a special ship.

Members of the Starwood Preferred Guest (SPG) program who have been topping off their accounts with points earned from Uber rides will have to find an alternative. Meanwhile, Uber has a new credit card – but that won’t earn points or miles either.

SPG just told members that its partnership with the ride-sharing giant will end effective December 17, so no more Starpoints will be earned as of that date. SPG’s partnership with Uber started more than two years ago.

Since Marriott acquired Starwood, it has continued to maintain three separate loyalty programs – SPG, Marriott Rewards and Ritz-Carlton Rewards – although accounts can be linked, giving members of one the opportunity for point transfers and status matches in the others.

TravelSkills reader RC tipped us off to the change this week and offered his assessment: “This does not bode well IMO for Starwood’s future in Marriott, as it is a unique Starwood program that Marriott is ending.”

Road warriors who still want to reap a return on their rides should note that Lyft has a partnership with Delta that pays one SkyMile per dollar spent on Lyft rides to persons who link their Lyft and Delta accounts. And Uber devotees who have an eligible American Express card can get two Membership Rewards points per dollar spent on Uber rides. Plus Amex Platinum card members get $15 monthly Uber credits.

The new Uber Visa card from Barclays Bank. (Image: Uber)

Meanwhile, the ridesharing giant this week announced its own branded credit card. Customers can apply for the new no-fee Uber-Visa Card – issued by Barclaycard – starting November 2.

But cardholders won’t earn airline or hotel points or miles; instead, they’ll get money back on their purchases – 4 percent for restaurant and bar bills, 3 percent for hotel and air fare charges, 2 percent for online purchases (including Uber rides) and 1 percent for everything else. Cash-back credits can be deposited in the user’s account or redeemed for rides.

The new card is similar to a new credit card that United Airlines recently introduced. The United TravelBank Card from Chase, which also carries no annual fee, gives users 2 percent cash back for United purchases and 1.5 percent on other purchases. The returns go into a United TravelBank account where they can be applied to United flights.

San Francisco International’s new outdoor observation deck will be located at the end of Boarding Area G (Image: Google Maps)

Remember when we wrote about the new public, outdoor observation deck going into the space where SFO’s control tower used to be? Here’s that post.

Well, that idea was so well received that the airport will add a second deck… but this one will actually open first.

Look at the photo above and you’ll see a tan area at the end of the terminal– that’s where the new deck will be located.

The new outdoor observation deck will be located at the end of the International Terminal Boarding Area G (United/Star Alliance side). What’s really cool about this location is that you’ll be able to almost reach out and touch the noses of the A380s that dock there– look at the photo and you’ll see the telltale sign of an A380 jetway– it’s really three jetways in one, which is necessary to load and unload the big bird.

The new deck will not only offer great views of big planes, runways and the South San Francisco sign on San Bruno Mountain– airport spokesperson Doug Yakel tells TravelSkills that it will also include a “food and beverage concept.” He said that the airport is simply reconfiguring for public use a deck that is already there.

The new deck should open next year- December 2018. The public deck atop Terminal 2 (image below) won’t open for two more years– December 2019.

Rendering of Terminal 2 – see the observation deck in the lower right? (Image: SFO)

Do to its location beyond security, the Boarding Area G deck will only make sense for passengers ticketed on flights departing United’s Terminal 3 or boarding area G, unlike the Terminal 2 deck which will have pre-security access for non-ticketed passengers. For reference, see a full airport map here.

What a great place to cool your heels as you wait for your flight? All the more reason to get to the airport early, right?

The swank outdoor terrace at the new Star Alliance lounge at LAX (Chris McGinnis)

Outdoor spaces have been gaining popularity in recent years at US airport, but they’ve been built to delight members of airport clubs for the most part. For example, Delta has outdoor space at its Sky Clubs in Atlanta and New York. The Stay Alliance lounge in Los Angeles has a nice outdoor space– with fireplaces!

Earlier this year, Alaska Air hinted that it may open a new Alaska Club with an outdoor deck space atop T2 terminals, but we’ve heard less and less about that effort in recent months.

10-abreast on United’s new B777-300ER — coming next to 777-200s. (Photo: Chris McGinnis)

As United continues to retrofit its existing long-haul fleet with the carrier’s new lie-flat Polaris business class seating, its first overhauled 777-200 is due to start flying sometime this winter. And while front-cabin flyers might appreciate the Polaris refit, with direct aisle access at every seat, main cabin travelers will find a change they might not like: 10-across seating instead of nine.

News reports in Flightglobal.com and in the Los Angeles Times say that United plans to configure its long-haul 777-200s with 50 Polaris seats and 242 economy seats – about two dozen more economy seats than the aircraft currently have, depending on the specific model.

A window seat in United’s new Polaris cabin on B777-300ER (Photo: Chris McGinnis)

By going from nine seats to 10-across in coach, United will be bringing its 777-200s to the same standard as its new 777-300ERs, in which it introduced its new Polaris cabin earlier this year. While United now refers to all its business class cabins as Polaris, as of last month only 15 planes had the new lie-flat, angled seats in the front cabin – 14 new 777-300ERs and one retrofitted 767-300.

United’s total long-haul fleet includes some 200 aircraft. The first retrofitted 767-300 recently went into service on the Newark-London Heathrow route, and United expects to have 14 overhauled 767s in service by the end of next year. Most of the new 777-300ERs in service are on transpacific routes.

Unlike the larger 777s, the refitted 767-300s will still have seven-across economy seating after the retrofit. Some 90 United 777-200s are due to get the 10-across seating overhaul in the next few years, and on the plus side, they will reportedly preserve their existing seat pitch in the main cabin – 31 inches for regular economy seats and 34 for Economy Plus.

United already has 10-across seating in some 777s that are used mainly on domestic routes (those planes are not getting the new Polaris front cabin). In recent years, many of the world’s airlines have been shifting their 777 configurations from nine-across to 10 across.

There was no immediate word on how the new layout would affect seat width on the United 777-200s. According to Seatguru.com, United’s higher-density domestic 777-200s have 10-across coach seats that are 17.1 inches wide, vs. 18 or 18.3 inches on its nine-across international 777-200s. Its new 777-300ERs have 10-across seats that are 17 inches wide, so it’s probably a safe bet that the economy seats on the reconfigured 777-200s will also be 17 inches wide.

United is testing food upgrades at its lounges, like a lobster roll at Boston. (Image: United)

In airport news, United is testing enhanced food service at four of its airport lounges; Delta, American and JetBlue are moving operations at New York LaGuardia; shared-use lounges expand at Boston Logan and move at Pittsburgh; Cleveland makes bag checking easier; and automated TSA lanes come to Dallas/Ft. Worth.

Forbes reports that United Airlines has started market-testing a big upgrade to the food service at a handful of its United Club airport lounges. The testing is going on in United Clubs at Boston, Orlando, Las Vegas and Houston Bush Intercontinental, Forbes said. Besides introducing regional favorites like New England lobster rolls and Boston cream pies at Logan, the airline is adding new hot breakfast items, soups, salads and a “Mediterranean board,” the article reported.

LaGuardia’s Marine Air Terminal is a short ride from the Central Terminal. (Image: LaGuardia Airport)

With all that construction going on during the massive rehabilitation of New York LaGuardia’s passenger terminals, Delta, American and JetBlue are shifting their operations there. Delta said that as of December 9, it is taking its Delta Shuttle flights to Chicago and Washingtonout of the Marine Air Terminal and moving them to Terminal C, where its LGA-Boston shuttles already operate. American said that by December 9, it will consolidate its LGA operations in Terminal B (the Central Terminal). “Since December 2013, (American’s) flights have been split between Terminals B and C. This consolidated operation means all customers will check in at Terminal B and American will operate flights from each of the terminal’s four concourses,” a spokesman said.

JetBlue, meanwhile, has decided to pull up stakes and move from the Central Terminal to the airport’s historic Marine Air Terminal. The art deco terminal opened in 1940, and during its history it has served as a seaplane terminal, a base for Northeast Corridor shuttle flights, and a facility for private jets. JetBlue has several flights a day between LGA and Boston, as well as non-stop service from LGA to Orlando, Ft. Lauderdale and West Palm Beach, Fla. The airline said it should be in place at the new facility before the holidays in December, occupying four gates there. Most of JetBlue’s New York flights are at JFK Airport.

Airport Lounge Development, which operates lounges open to any passenger on a fee basis, has some news at Boston Logan and at Pittsburgh. The company said its Boston Club in Terminal E has just finished an extensive expansion, and now occupies more than 3,500 square feet with seating for 82. It also added new restrooms and shower facilities, new furniture and an enhanced food menu. (Besides The Club in Terminal E, the company also operates The Lounge in Boston’s Terminal C.) At Pittsburgh, meanwhile, The Club has shifted from a temporary location on Concourse C to a permanent one, also on Concourse C just off the Center Core. The temporary site started accepting guests in June. Day passes at both clubs cost $40.

Airport Lounge Development now has 17 locations open to all on a day pass basis. (Image: Airport Lounge Development)

The struggle may soon end for many passengers at Cleveland Hopkins, who have been required to lug their checked luggage after check-in to a separate TSA bag screening drop-off location. The airport this week started live testing of a new in-line baggage screening system on the south end of the ticketing lobby that will eliminate that step for passengers of United, JetBlue, Southwest and Air Canada. Previously, only United had an in-line baggage system at CLE. “If all system testing is successfully completed by mid-November, the free-standing bag security screening machines on the south end of the ticketing level will be removed by the busy Thanksgiving holiday weekend,”the airport said.

The latest major airport to get some of those new automated TSA screening lanes is Dallas/Ft. Worth, which has added four of them at checkpoints in Terminals A and D (checkpoints A21 and D22). Up to five travelers at a time can load their belongings into bins; items needing extra screening are shunted off to a separate conveyor belt so they won’t slow things down, and empty bins are sent back to the start via a separate automated belt to free up TSA officers from carrying them. Bins are 25 percent larger than before, and RFID tags are on each bin, “matching travelers to their property as they move throughout the security screening process,” DFW said. Over time, DFW expects to install 10 of the automated checkpoint lanes throughout the airport.

San Jose International welcomes a new 737 nonstop from Mexico City next summer. (Photo: SJC)

In recent international route developments, Aeromexico will add seasonal service at San Jose; Southwest drops plans for two Mexico markets; Air New Zealand brings a new aircraft to Houston; British Airways adds high-density 777 flights to Gatwick; United and Delta drop Europe flights while KLM adds one; American plans new code-shares to and within China; Etihad trims its Los Angeles schedule and terminates San Francisco service; and LATAM adds a Boston route.

Aeromexico, now a joint venture partner with Delta, plans to expand its presence at Mineta San Jose International next summer by offering seasonal flights to Mexico City. The carrier will use a 737-800 on the route, offering daily flights from June 1 through August 31. The southbound flight will depart SJC at 1:40 p.m. In July of this year, Aeromexico started service from San Jose to Guadalajara.

Speaking of Mexico City, Southwest Airlines has scaled back its plans to expand service to the Mexican capital. The Dallas Morning News reports that Southwest has changed its mind about adding new service to MEX from Los Angeles and Ft. Lauderdale next summer. The carrier has given up the slots at Mexico City that it had acquired for those routes, and DOT assigned them instead to VivaAerobus, a Mexican low-cost carrier. When Delta and Aeromexico won approval for their joint venture, they had to give up some slots at MEX, and Southwest picked up enough for four flights a day there, which it initially used to add two flights a day from Houston Hobby.

Premium economy seats on the new version of Air New Zealand’s 787-9.(Image: Air New Zealand)

The new Qantas 787-9 that starts flying from Melbourne to LAX in December won’t be the only new Dreamliner service from Down Under. Air New Zealand plans to deploy the newest version of its 787-9 on its two-year-old Auckland-Houston route in December. The Kiwi carrier also plans to boost frequencies on that route next year, from the current five weekly flights to six or seven from March 25 through October 27. The new Air New Zealand 787-9 increases capacity in the front of the plane, from 18 business class seats to 27 and from 21 premium economy seats to 33. The airline currently flies a 777-200 to Houston.

British Airways has been planning to introduce “high density” 777-200ERs on long-haul flights out of London Gatwick Airport, partly in response to low-cost interlopers like Norwegian, and its plans for those planes are starting to emerge. Unlike its existing 275-seat 777-200ERs, the new version will cram 336 seats into the planes, according to Routesonline.com – 32 in business class, 52 in premium economy and 252 in regular economy. BA plans to put the new version of the plane into service for one weekly flight between Orlando and Gatwick as of May 11, 2018, increasing to daily by October 6; one flight a week between Ft. Lauderdale and Gatwick starting September 13 of next year, increasing to three a week October 8; and daily service between New York JFK and Gatwick effective July 8 of next year.

Looking ahead to other transatlantic markets for 2018, United had been planning to offer seasonal service from Chicago O’Hare to Shannon, Ireland from late May through early September, but now it has canceled those plans. And Delta is giving up on its Newark-Amsterdam service – which operates four days a week this winter – as of March 23. However, Delta partner KLM will expand service between New York JFK and Amsterdam next year, adding a third flight six days a week effective March 26. In another development, Delta will code-share on daily A330-200 Alitalia flights from Rome to Delhi, India, effective October 29.

American’s customers will get access to new destinations on China Southern. (Image: China Southern)

American Airlines, which acquired a small equity stake in China Southern Airlines this year, is planning a substantial code-sharing program with that carrier, according to Air Transport World. It said AA has filed plans with the Transportation Department to put its AA code onto China Southern flights from San Francisco to Wuhan and to Guangzhou, as well as its New York JFK-Guangzhou service. The AA code would also go onto 14 China Southern routes from Beijing to other destinations in China. It didn’t say when the code-sharing is expected to begin. Last month, American moved its operations at Beijing’s airport from Terminal 3 to China Southern’s base at Terminal 2.

Etihad Airways plans to reduce its schedule between Los Angeles and Abu Dhabi this winter. From January 15 through April 30, it will trim frequencies from daily to four a week, switching aircraft on the route from a 777-200LR to a 777-300ER. (And don’t forget, as we reported last summer, Etihad will discontinue its San Francisco-Abu Dhabi service on October 29 after cutting it back earlier this year from daily frequencies to just three flights a week.)

To Latin America, LATAM has filed for regulatory approval to begin the first non-stop service between Boston and Sao Paulo, Brazil next summer, although a schedule and starting date haven’t yet been determined.

United’s new smoked gouda cheeseburger on a square bun should appeal to the hipster palate! (Image: United)

Remember when United rolled out its inflight cheeseburger for $12 last year? It quickly became an in-flight favorite with more than 2,000 served every day.Back then we reported that first class passengers were passing up their plated lunches and instead asking for the cheeseburger served in a brown paper bag from the back of the plane.

Based on that success, United food scientists went back to the drawing board to create a new cheeseburger that it will roll out starting November 1.

Here’s how United is describing the new square-bunned, smoky-tasting cheeseburger it will serve on domestic flights of more than 3.5 hours:

“It started with the great burger you like and we found a great, new bread by, Brooklyn-based Company, “Brooklyn Bred” (you’ll recognize some of their breads if you frequent Starbucks …) and we are partnering with Sir Kensington’s – on new condiments too. The new burger patty comes from the same place as the current one – it’s all beef! The cheese is Smoked Gouda, with condiments and Sir Kensington mustard, ketchup and mayo.

We tested 25-30 variations of the cheeseburger on flights and asked customers and flight attendants for feedback. Swiss and Smoked Gouda were the final two cheese choices and Smoked Gouda won unanimously in the feedback. Research was conducted inflight over the course of one month.”

Here’s another look at the burger from United’s fall bistro-on-board menu (Image: United)

Were any TravelSkills readers on those taste-testing flights? If so, we’d like to hear from you. What did you think?

And if you are in downtown San Francisco today, THURSDAY (Oct 19), you can give the new Gouda burger a try yourself. Sir Kensington will have a food truck parked at 400 California Street (at Sansome) dishing out free burgers, fries and swag to celebrate its #BurgerOnBoard partnership with United. The truck will be downtown for 10:30 am and 1 pm, then it will head to SFO so passengers and United employees can bite into the burgers– and try out those fancy new condiments.

If you go, please take photos and sent them to us! We’ll post them here and on our social media stream.

Here’s the ingredient list for United’s new burger.

Fancy condiments? Ketchup, mayonnaise and mustard? Well, yes, according to this video from Sir Kensington’s, it’s almost artisanal. Mayonnaise is made from “certified humane free range eggs.” Ketchup comes from “fresh tomatoes, not concentrate. ”

Starting November 1, the new smoked gouda cheeseburger will replace the original one on US flights. However, the original, served on a pretzel bun, will remain on Canada-originating flights through next March.

Note that the new burger is almost 2 oz. smaller than old one — 5.95 oz. vs. 7.45– which appears to be a downgrade to those with healthy appetites. However, a spokesperson tells TravelSkills the the reduction in weight is due to the switch away from the dense pretzel roll to the lighter, thinner Brooklyn Bred bun. The weight of the meat and cheese remains the same, he said.

So give the burger a try and let us know what you think in the comments. And also let us know what you think about United’s current cheeseburger offering.

Screenshot from a beautifully produced sayonara to the Queen of the Skies (Image: YouTube/United)

We held this post until the weekend so readers would have time to enjoy the full six minutes of the beautiful tribute video United has made for the retirement of its 747.

Highlights of the video include the mod, colorful 70s interiors of Continental’s early 747s that flew between Chicago, Los Angeles and Honolulu. Several gorgeous shots of the beautiful bird in nearly every United livery. The big reveal of the very first 747 “to a collective gasp” in Seattle in 1968. Interview with pilots saying how easy it was to fly. United flew it’s first 747 to SFO-HNL– flight attendants talk about chef-made meals and the lounge up the spiral staircase.

Sit back, relax, remember and soak it all in. And let us know if you get a little misty eyed at the end like we did. Enjoy!

Since her induction into our fleet, the Boeing 747 aka the “Queen of the Skies” has been one of our most recognizable aircrafts with a unique upper deck, giving her an instantly recognizable hump silhouette. Over the years, she’s built up a considerable fanbase, winning the hearts of customers and employees alike. Before she flies into the sunset next month, join us as we pay homage to the Queen of the Skies after 47 years of service with United. #UA747Farewell

I’m sure this will be one of many odes to the 747 we’ll see in coming weeks as United’s final 747 flight date approaches: November 7.

These are the storage bins on United 747s – enjoy them while you can! 747s fly away in October (Photo: Chris McGinnis)

What do you remember most about the 747? What will you miss most? For me, I will definitely miss its graceful beauty, but from a practical standpoint, I’m going to miss those big beautiful bins under the windows upstairs in the business class bubble! So convenient.

Watch the full video and then leave your thoughts and comments below, please.

Air New Zealand flies a 777-300 like this on its LAX-AKL run (Photo: Air New Zealand)

When fares to New Zealand dip below $1,000, it’s time to prick up your ears. Especially if you can go when it’s winter here and summer down there!

Today United and Air New Zealand announced a very good deal for flights between San Francisco SFO or Los Angeles LAX to Auckland AKL with fares from just $945 roundtrip. (Plus when booking on United you’ll earn a cool 13,000 MileagePlus miles for this looong roundtrip.)

What’s best about this sale is the timing… you’ll travel during the dark cold days of fall winter in the US to the sunny summer shores of New Zealand in late October, November, early December, late January and almost all of February, March.

Act fast: To get the deal, you must book your trip by Thursday Oct 12.

United:

A quick check of United’s fare calendar shows tons of availability in Feb and Mar for SFO-AKL (Image: United)

In domestic route news, American grows its Philadelphia hub and expands transcon wide-body flights there; United adds spokes to its O’Hare and Denver hubs; JetBlue revives a California route for the holidays; Southwest drops a Washington D.C. route; and Frontier keeps rearranging its network.

American Airlines is expanding access to its Philadelphia hub by adding several new routes there. On February 15, American will add daily A319 flights between PHL and San Antonio, followed on May 4 by new daily E175 American Eagle service between PHL-Madison, Wis.; and twice-daily roundtrips between PHL-Des Moines, Iowa; and PHL-Omaha, Neb. The airline also said that beginning March 25, it will deploy a wide-body Airbus A330 on one of its daily flights between Philadelphia and Los Angeles International, “offering West Coast customers better access to PHL and American’s transatlantic service.” Meanwhile, the A330 that American just started flying on one of its daily PHL-San Francisco flights will now be extended until at least March 4 instead of ending on December 14 as previously scheduled.

Moab, Utah is the gateway to Aches National Park. (Image: Discover Moab)

Effective December 1, United is due to add a couple of spokes out of Chicago O’Hare, with six flights a week to Quincy. Ill., and to Cape Girardeau, Mo., using CRJ-200s. At its Denver hub, meanwhile, United is looking at a May 1, 2018 start for new service to the outdoor activities mecca of Moab, Utah, offering 12 flights a week via Skywest CRJ200s; followed on June 1 by new service from DEN to Vernal, Utah, also running 12 times a week with Skywest CRJ200s.

For the third year in a row, JetBlue plans to lay on special holiday-season service between its New York JFK hub and Palm Springs, California. The daily flight will operate from December 21 through January 3, and it will use an Airbus A321 that features JetBlue’s premium-class Mint service with lie-flat seats.

November 4 is the final day for Southwest Airlines’ three-year-old route between Indianapolis and Washington Reagan National. A Southwest official told a local business publication in Indiana that the route just wasn’t attracting enough business to make it profitable.

OneJet uses small Hawker 400XPs on short-haul routes. (Image: OneJet)

The former CEO of Milwaukee-based Midwest Express Airlines – which disappeared in 2011 – is behind an effort to bring new service to MKE from OneJet, a business jet operator that offers scheduled service on underserved business routes out of Pittsburgh (including daily Pittsburgh-Milwaukee service). On November 1, OneJet is due to start twice-daily roundtrips from Milwaukee to both Columbus, Ohio and Omaha, Nebraska, using seven-passenger Hawker 400XP jets.

It’s difficult to keep up with all the route news from ultra-low-cost Frontier Airlines, but we’ll try. The carrier just kicked off new daily flights from San Jose to Denver, to be followed by four flights a week from SJC to Las Vegas November 1, and less-than-daily departures to five other cities next April. At Cleveland, meanwhile, Frontier has axed the four weekly CLE-San Diego service that it just launched last spring, as well as seasonal flights from Cleveland to San Francisco, Los Angeles, Atlanta, Houston And Charlotte. But the airline is expanding at Denver, starting less-than-daily frequencies to Omaha November 2; to Grand Rapids December 10; to Charleston, S.C. February 20; to Little Rock March 1; and to Tulsa March 15. The carrier plans to add daily Orlando-Phoenix service November 1 and three weekly Orlando-Memphis flights November 2. On December 16, Frontier will start three flights a week between San Francisco and Las Vegas. At Colorado Springs, Frontier plans new flights to San Antonio and Seattle starting April 8 and to San Jose and Minneapolis-St. Paul as of April 9. Seasonal service from Philadelphia to Charleston, S.C. three days a week starts February 20, followed by less-than-daily service from PHL to Jacksonville February 14, to Madison April 8, and to Memphis and Omaha April 9. Twice-weekly Frontier service from Chicago O’Hare to Charleston, S.C. starts May 11, and limited-frequency service from Omaha to Las Vegas starts April 8, followed by Omaha-San Francisco June 4.

Chris flew to Germany and France on Lufthansa this week– and was eager to check out the unusual staircase down to a bank of lavatories in the belly of the A340 flying SFO-MUC. Seen ’em before? Stay tuned for a Trip Report!

The at one time very busy entrance to the United Club at SFO’s International Terminal is now shut (Photo: Chris McGinnis)

United Club members or MileagePlus Gold+ members accustomed to using the United Club just past security in SFO’s International Terminal G will have to change their plans for a while. Unless of course they are flying on a paid business or first class ticket.

That lounge, near Gate G92, has been closed as United proceeds with construction that will convert that space into a new Polaris Club for premium-class international travelers. The adjacent Singapore Air Silver Kris lounge, which will become part of the newer, larger Polaris lounge, has closed as well. United says that the new facility should be ready by next summer (2018).

In the meantime, the old Global First Lounge in the International Terminal (way out near gate G98) is serving as a temporary lounge for United Polaris first and business class departing customers and Star Alliance international first and business class departing customers (including United).

However, be aware that this temporary lounge will not be able to accommodate Star Gold customers, United Club members, one-time pass holders, military, etc. (Customers holding Star Gold status who visit the temporary lounge will not receive their +1 guest privileges at the temporary Global First Lounge as this is not a Star Gold lounge with Star Gold benefits. Customers bringing a guest who would not otherwise be eligible for the temporary lounge will need to visit one of the United Club locations in domestic Terminal 3.)

For the time being, Star Alliance Gold and United Club members will have to schlep back to any of the three United Club locations in Terminal 3 via the post-security walkway that connects the International Terminal and Terminal 3. To handle the increased traffic, United has re-opened another club across from Gate 71A on the mezzanine level (take elevator) above the main concourse. Customers should plan on a 5-10 minute walk in each direction.

Entrance to the United First lounge, which is now used by United and Star Alliance first, business flyers (Photo: Chris McGinnis)

Editor Chris McGinnis checking out the dated Chinoiserie in the United First lounge

The United First lounge on a Tuesday evening in October- busy, but not overcrowded (Photo: Chris McGinnis)

The SFO construction is just one of several United Club improvement projects around United’s system. At Newark, part of the United Club near Gate C120 in Terminal C is being converted to a new Polaris Lounge, so seating in that lounge is “significantly limited” for now. At Houston Bush Intercontinental, the United Club in Terminal E is due to reopen this month after a renovation project.

Big blue glass doors at the entry to United’s brand new Club (Chris McGinnis)

At Chicago O’Hare, the Club near Gate C16 in Terminal 1 is closed for renovations until sometime this winter. And the United Club at Ft. Lauderdale is closed for an overhaul, although United has opened a temporary location in Terminal 1 between Gates C1-C3.

TravelSkills reader CK feeling fresh after a United Airlines flight to Sydney, Australia

I have been a loyal United Airlines flyer for over 10 years. This loyalty has been driven primarily by the fact that I live in San Francisco – a United hub. However, I have clearly bought into the various perks that United puts in place to keep me coming back. I appreciate being able to board in Zone 1. I am happy to chill out in the Gold lounges across the globe. I am thrilled with the upgrades to business class – in fact, six of my last seven flights were upgraded. Pretty hard to beat that.

Yet, despite all the focus United has on paying extra special attention to its most loyal flyers, I was disappointed with an experience that happened on my last flight.

I was flying in business class from Sydney, Australia to San Francisco – returning from a quick week-long trip catching up with family and friends. I had been monitoring my Mileage Plus account and I knew that I was getting pretty close to hitting my 1 Million miles flown with United. For those familiar, you’ll know that United celebrates this event by awarding the flyer (and a companion) with lifetime Gold status. Meaning, forever lounge access on international flights; forever fast track; forever priority boarding. Pretty cool!

Various levels of United Million Milers- and the corresponding lifetime status awarded (Image: United)

As I was settling in for the 13-hour flight back to San Francisco, the Inflight Service Manager came over and welcomed me by name to the flight. She then noted that my name had a gold star next to it. These days, United flight attendants are using mobile devices connected to the Wi-Fi onboard to access real-time flight information, including passenger details. In this way, the flight attendant was able to click and find out why my name had been marked with a gold star. Her device confirmed for her that in the course of this flight, I would hit my 1 million miles with United. She turned to me and said, “You’re hitting your million miles. High five!”. We exchanged a high five and she then said, “I’m not too sure what that gets you…”. Nonetheless, she welcomed me again and then continued on with her work greeting other passengers.

United sends Million Milers a lucite plaque like this (Image courtesy Matthew Klint)

Now, I don’t want to be a diva about this. But I would have thought that hitting a million miles would warrant more than a high five. Further, shouldn’t the Inflight Service Manager actually know what it gets you? And even if she didn’t know, you would think that she could make it up. For example, offering a glass of champagne (okay, this one they already do as part of business class), or asking the pilot to come by and say congratulations and thank you, or even offering you a photo with the pilots in the cockpit to commemorate this milestone.

CK enjoying a few extra glasses of champers on a recent United flight

I wasn’t expecting them to have a cake in my honor, or a card with my name on it, or anything like that – since I realize the logistics of doing that are far too complicated. However, since they are now arming flight attendants with the information that a passenger has reached this milestone, they should also arm flight attendants with guidance on how to thank the passenger for all those years of loyalty.

For an airline obsessed with going the extra mile to build loyalty, this was a simple fail in my book. I’m not too sure what I was expecting and nor do I know how often passengers reach this milestone. Perhaps these days it’s no big deal given the amount people fly. In my case, not content with my high-five, I decided I would create my own celebration by enjoying many glasses of champagne over the course of those next 13 hours

–C.K.- new member to United’s Million Mile Club

So readers, what do you think? Is a high-five enough recognition for a newly minted United Million Miler? If you are a million miler, are you satisfied with the level of recognition you get (or got) from United? Please leave your comments below.

Well, this week I’m uncovering similar deeeeep discounts. How about just $75 round trip between San Francisco and Dallas? Or $99 round trip between San Francisco and Chicago?

And that’s on United Airlines, not one of the ultra-low-cost carriers like Spirit or Frontier.

SFO-DALLAS

SFO-CHICAGO

That’s what I’m seeing from United this week.

Granted, those $75 or $99 round trip fares are those distasteful “basic economy” fares. That might work for someone who is not carrying on a big bag or someone who does not want to book a specific seat.

But you can “upgrade” to a regular economy fare for just $40 more, or just $119-$139 round trip. Regular economy fares include carry on bags and seat selection and frequent flyer miles.

SFO-DALLAS

SFO-Chicago

And $119-$139 roundtrip between SFO and Dallas or Chicago is a remarkable deal! It’s currently available for trips during the last week of October and the first week of November.

That fare (and many others like it) may not be there when you go to book– that’s just the way it is during the “shoulder season” when demand is low. If you see a fare that looks good BOOK IT because it’s not going to last.

Check out all these low round trip fares between SFO and Chicago on United! Crazy! (Source: Google Flights)

We’ll keep an eye out for more low fares like this in the coming fall and winter months… so sign up to TravelSkills email alerts to get the deals first! Sign up here for one email-per-day updates!

This is a lot of fun if you have 15 minutes to watch: In Worth It: Lifestyle, a spin off of BuzzFeed’s hit series Worth It, host Steven Lim and his buddies embark on a new adventure, setting out to try different experiences at three different price points: affordable, middle tier, and luxury–from airplane seats to cars to videos games. (JetBlue, Singapore Airlines, SurfAir) At the end of the episode, the gang decides which experience is the most “worth it” at its given price.

Links to stories from other sources that we thought you’d like to read:

Delta One (business class) on an A330 is a new option to London (Image: Delta)

In international route developments, Hong Kong Airlines details its plans for San Francisco service; Delta will increase London Heathrow capacity next year with bigger aircraft; Virgin Atlantic will put 747s onto two U.S. routes; Lufthansa moves into Airberlin markets; Norwegian adds an ultra-long haul low-fare route; Hawaiian switches code-share allegiance to Japan Airlines; and American and United alter their Cuba services.

Delta is making some changes to its London Heathrow service next year, giving it a lot more capacity from key hubs. The company said that effective March 24, it will change equipment on its LHR routes out of New York JFK, Atlanta and Detroit from the current 208-passenger 767-300s to 293-seat Airbus A330s. Delta One flat-bed seats in the A330s have that herringbone layout with aisle access for all. Delta will also slightly alter its JFK joint venture schedule with Virgin Atlantic; the current schedule of five Virgin and three Delta flights a day will change to six Virgin and two Delta departures.

While Delta recently publicized some new Europe routes it is adding in 2018, it did not publicize some that it is dropping. That includes seasonal summer service from New York JFK to Moscow Sheremetyevo and to Stockholm Arlanda, and from Philadelphia to Paris CDG.

Hong Kong Airlines, partly owned by China’s Hainan Airlines, will begin service between Hong Kong and Los Angeles in mid-December. A few weeks ago, we reported that the airline also has its eye on other U.S. gateways, and it has just revealed it plans for Hong Kong-San Francisco service. The carrier plans to start flying HKG-SFO on March 25 with four flights a week, increasing to daily frequencies by August 18, according to Routesonline.com. Both LAX and San Francisco flights will use A350-900s with 33 fully-reclining business class seats, 108 in “Economy Comfort” class, and 193 in regular economy. Will a new entrant be able to compete in a crowded SFO market against Cathay Pacific’s three daily flights to Hong Kong, plus service from United and Singapore? We’ll see…

Meanwhile, Virgin Atlantic also has some good news for fans of the fast-disappearing Boeing 747. On March 26, Virgin will put a 747-400 onto its daily Manchester-Atlanta service twice a week, increasing to three a week May 26. And on May 22, it will start using a 747-400 on four of its seven weekly JFK-Manchester flights. The other flights on both routes use A330s.

Lufthansa will fly A330 on two U.S. routes–but not to its hubs. (Image: Lufthansa)

Germany’s bankrupt Airberlin keeps limping along as it negotiates the sale of its assets to competitors, but that hasn’t stopped Lufthansa from targeting a couple of Airberlin routes. Lufthansa just announced a pair of new U.S. routes starting this fall – neither one to its hubs at Frankfurt or Munich. On November 7 Lufthansa will kick off New York JFK-Berlin service five days a week with an A330-300 (its first Berlin wide-body service in 16 years), followed on November 8 by Miami-Dusseldorf A330-300 flights three days a week. Next summer, both routes will be transferred to Lufthansa’s Eurowings subsidiary. (Meanwhile, the Oneworld alliance has suspended mileage earning and spending privileges on Airberlin flights for members of other Oneworld airline frequent flyer programs.)

What is the world’s longest route operated by a low-cost airline? As of this week, it’s London Gatwick-Singapore, just launched by Norwegian – its first route to Asia. The carrier is using a 787-9 to fly the 6,764-mile route (12 hours 45 minutes) four times a week, with one-way base fares starting as low as 150 pounds ($201) (plus lots of fees, of course). Norwegian flies to London Gatwick from several U.S. cities – most recently adding Denver-Gatwick and Seattle-Gatwick flights.

Hawaiian Airlines and Japan Airlines have announced a new code-share partnership that starts March 25, subject to government approval. “The two carriers also intend to establish a joint venture designed to provide even more choices, convenience and enhancements to the traveling public to/from Japan and beyond to multiple Asian markets,” Hawaiian said. Specific code-shared flights and routes haven’t yet been announced, but Hawaiian said its passengers will have “full access to Japan’s domestic network,” including Nagoya, Fukuoka, Sendai and Aomori. The pact also includes reciprocal mileage earning and spending on code-shared flights, as well as mutual airport lounge access. Hawaiian is moving into JAL’s Terminal 2 at Tokyo Narita to facilitate easy connections. The deal also means the end of Hawaiian’s code-sharing partnership with ANA.

U.S. carriers continue to adjust their Cuba services as they get a better handle on consumer demand for flights to the island nation. American Airlines plans to terminate its daily Miami-Cienfuegos E175 flights on January 7, and United has applied for government approval to increase its service from Houston Bush Intercontinental to Havana from weekly Saturday-only flights to daily frequencies. It didn’t specify a start date for the increase.

Fares have plummeted for fall and winter flights as airlines battle for Golden State (Photo: Chris McGinnis)

UPDATE: This fare sale expired at midnight Weds Sept 27. Roundtrip intra-California fares are now in the $100 range. Not bad, but not $57! As competition continues in the battle for the Golden State, we expect more fare sales like this during slower fall and winter months so stay tuned to TravelSkills.

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There’s a good old fashioned fare war happening in the California Corridor this week with roundtrip fares on several airlines as low as $51 on most NorCal-SoCal routes.

It appears that the war got started when Southwest Airlines deeply discounted round trips between its big Oakland hub and southern California cities. Spirit jumped in, too with its low fares and high fees.

Then it moved across the Bay to San Francisco and San Jose, where United and Alaska Air jumped into the fray in the battle for the Golden State.

Here’s how Southwest is pushing its sale which sparked a fare war in California

How low are we talking? Here are some examples- but there are so many that you need to check yourself. I’ve posted roundtrip fares, but the sale applies to one-way fares, too.

Note that these roundtrip fares are available on the morning of Sept 27 and subject to change:

Sacramento-Los Angeles, San Diego, Ontario, Burbank on Southwest or United $57

It appears that the $57 roundtrips are only available on Tuesdays, Wednesdays and Saturdays. Fares apply to flights now through mid-February. The are not available for peak holiday season flights. We found these fares on Southwest.com and Google Flights.

Note that the lowest United fares could be low-frills basic economy– awful, but acceptable for such short flights.

When roundtrip fares between SFO and LAX go below $100 round trip, it’s time to pay attention. But just $57 round trip? Wow. $57 is less that what many of us pay for a ride to or from the airport in Lyft, Uber or taxicab.

Will you take advantage of this sale? What’s the lowest fare you’ve ever seen in the California Corridor? Leave your comments below.

When checking in for your next United flight, you might get a surprise in October (Image: United)

Starting in October, when you check in for your United flight online or at a kiosk, you might be asked how much you’d be willing to take to give up your seat.

Following Delta’s lead (again), United is set to implement a new bidding process for bumps.

So when you check in for an overbooked flight, you’ll be asked if you are interested in being put on a list of potential volunteers– and if so, for how much. You’ll then be offered three different dollar amounts (in travel credits, not cash) to volunteer your seat.

If United is forced to involuntarily bump passengers, it will choose from the list of lowest bidders. But don’t get your hopes up for much of a jackpot. After the David Dao dragging incident, involuntary bumpings are down at United (and all carriers).

This week Brian Sumers from the Skift travel website tweeted an image of what that screen could look like:

(Image: Brian Sumers)

This probably sounds like deja vu to Delta fliers who know that the airline rolled out a similar plan six years ago.

Here’s what we wrote on TravelSkills about the introduction of Delta’s bidding for bumps process way back in 2011:

Have you tried Delta’s new bidding for bumps process at check in? Instead of the old process where Delta would ask for volunteers and start the bidding over the PA system at the gate, the carrier now asks passengers as they check in (online or at kiosks) if they’d be willing to give up their seat and take a later flight. Once you say yes, you are then asked for the minimum amount you’d be willing to accept in exchange for your seat.

Your offer is then sent to gate agents and added to a list of other volunteers, with the lowest bids at the top. If your bid is accepted, gate agents will call you to the podium to discuss the flight options they can offer (standby or confirmed), as well as extras like meal vouchers or upgrades. At that point, you can accept or refuse their offer. If you refuse, they just move on to the next lowest bidder (if there is one).

Delta will use a 777-200LR for LAX flights to Paris and Amsterdam. (Image: Delta)

In international route news, Delta will add new transatlantic routes next year; Norwegian starts up London flights from two western U.S. cities; Icelandair will add U.S. gateways in 2018; Austrian Airlines debuts a new cabin class; British Airways will put 747s on two U.S. routes; United adds a Mexico destination from two cities; Aeromexico replaces Delta on a U.S. route; and new services are coming for Avianca, Azul and WestJet.

Delta said this week it plans to add new service from Los Angeles to two European destinations next year. Effective June 16, Delta will use a 777-200LR to fly from LAX to both Paris and Amsterdam, but it will not offer daily departures on those routes. The Paris flights will operate Tuesdays, Thursdays and Saturdays (eastbound), and the Amsterdam flights on the other four days of the week. Many onward connections at both destinations will be available on Delta partners Air France and KLM. At New York JFK, Delta will start flying five days a week as of May 24 to Ponta Delgada in the Azores, an autonomous region of Portugal about 1,000 miles west of Lisbon in the Atlantic Ocean.

At its Atlanta hub, Delta will add seasonal 767 service to Lisbon from May 24 through September 4. And starting May 16, Delta will add a third daily roundtrip between Detroit and Paris CDG (already served by daily flights from Delta and code-share partner Air France). Delta had previously announced new transatlantic service three times a week as of March from JFK to Lagos, Nigeria; Orlando-Amsterdam flights beginning March 30; and Indianapolis-Paris starting May 24.

In other news, Delta this week resumed code-sharing with Russian carrier Aeroflot, putting its DL code onto 14 Aeroflot domestic routes out of Moscow Sheremetyevo. You can see a full list of the affected routes here.

Norwegian Air is now flying from Seattle and Denver to London with 787s. (Photo: Chris McGinnis)

Low-cost Norwegian has started flying a pair of previously-announced new transatlantic routes. This week it inaugurated daily 787-9 service to London’s Gatwick Airport from Seattle-Tacoma International, as well as twice-weekly (Saturday/Tuesday) 787-9 service from Denver International to Gatwick. The Denver service is scheduled to increase to increase to three flights a week on November 2 with the addition of a Thursday departure from DEN.

Icelandair is expanding its U.S. route network next year, as it faces growing competition from low-cost Icelandic carrier WOW Air. Icelandair will add Dallas/Ft. Worth to its route map in May 2018, offering 757-200 flights to Reykjavik four days a week out of DFW’s Terminal D. (Earlier this month, WOW announced new DFW-Reykjavik service also starting in May 2018, operating three times a week with an A330.) Also coming in mid-May 2018 is new Icelandair service from Cleveland to Reykjavik, operating five days a week with a new two-class 737MAX 8. The day after Icelandair announced its Cleveland route, WOW announcedit will also fly Cleveland-Reykjavik, starting May 4 with four flights a week, with fares starting at $99 one-way.

Austrian Airlines — the Lufthansa subsidiary that flies to Vienna from New York, Washington, Chicago, Los Angeles and Miami – unveiled plans to offer premium economy seating, bookable now for flights starting March 6. The new seats will be wider than regular economy and will offer a 38-inch pitch as well as footrests, a 12-inch seatback screen, power outlets and USB ports. Premium economy passengers will be allowed two free checked bags, and will get welcome drinks, amenity kits, and meal service on china.

Touch-screen screens in economy are part of British Airways’ overhaul of its 747s. (Image: British Airways)

You want more chances to fly on a 747 before they all disappear? British Airways still relies on the Boeing jumbos for some long-haul services, and it plans to put a 747-400 onto its London Heathrow-Austin route next spring (effective April 8), replacing the 787-9 it currently uses. And from August 8 through September 30 of next year, according to Routesonline.com, BA will replace an A380 on its Los Angeles-LHR route (BA283/282) with a 747-400.

United Airlines is adding service to Mazatlan, Mexico just in time for the winter holidays. From its Houston hub, United will fly to Mazatlan four times a week from December 21 through April 8, then cut back to weekly Saturday-only service through mid-August. From Chicago O’Hare, United will offer once-a-week Saturday service to Mazatlan from December 23 through April 7. In other Mexico route news, Delta’s existing daily Delta Connection/Skywest CRJ900 service from Salt Lake City to Guadalajara will be replaced in January by daily E190 flights operated by Delta’s new joint venture partner Aeromexico.

Elsewhere in Latin America, Brazil’s Azul will expand its U.S. network in December by adding new service four times a week between Orlando and Belo Horizonte, Brazil; and four flights a week linking Ft. Lauderdale with Belem, Brazil. Avianca’s TACA Airlines unit plans to revive Newark-San Salvador, El Salvador service November 17, operating five flights a week. And Avianca Brasil plans to offer daily flights to Sao Paulo Guarulhos from New York JFK beginning December 15.

And to Canada, Westjet will start flying between Denver and Calgary effective March 8, operating one daily roundtrip with a 737-700.

Is it possible to compare one airline’s elite status requirements and benefits to another’s? Most frequent travelers will usually devote their mile/point accumulation to the hometown airline they fly the most by default. But a new study takes a fresh look at elite status to see which airlines are the most generous.

And the overall winner – across three of the four status tiers – is Alaska Airlines’ Mileage Plan, according to ThePointsGuy.com, a specialist in travel loyalty programs.

How is it possible to compare the elite benefits of six airlines (Alaska, American, Delta, United, JetBlue and Southwest)? The site assigned various weights to all the categories of perks that come with elite status levels, ranging from 25 percent for in-flight perks like upgrades, preferred seats and free amenities to 5 percent for special reservations treatment (priority phone line and enhanced award availability). Also in the mix are airport perks, fee waivers, bonus earning potential, partner perks, flexibility of benefits and non-flying perks like crossover deals with hotel companies.

ThePointsGuy.com looked at all those elements tier by tier across the six airlines. For low-tier elites (based on 25,000 flight miles and $3,000 in spending), Alaska’s MVP status came in first, followed in order by American’s Advantage Gold, Delta’s Silver Medallion and United’s Premier Silver. (JetBlue and Southwest don’t have a comparable elite status at this level, the site noted.)

The site said the primary reason for Alaska’s high ranking is “the fact that Alaska still awards miles based on flying rather than spending.” Alaska MVP members get a 50 percent earning bonus on flights, or 12,500 miles – worth an estimated $237.50 – on 25,000 flight miles in a year. By contrast, the spending-based regimes at the Big Three return only 6,000 bonus miles on $3,000 in spending, worth an estimated $72 to $90 at the three airlines, the site estimated.

Benefits of AAdvantage Gold that put American in second place were priority security access and waiver of the $75 same-day standby fee and the $75 award-processing fee for short-notice award bookings for lowest-tier elites, the site said.

For mid-level elites (50,000 miles/$6,000), United came in second behind Alaska, followed by Delta, American, JetBlue and Southwest, in that order. Alaska’s MVP Gold status at this level provides a generous 100 percent earning bonus, well above its competitors. The site also gave kudos to Alaska MVP Gold and JetBlue Mosaic status for fee waivers on flight changes and cancellations. Part of the reason for United’s second-place showing was its offer of free Marriott Gold reciprocal status to its MileagePlus Premier Golds.

For high-tier elites (75,000 miles/$9,000), Delta came in second after Alaska by virtue of its superior in-flight perks like a longer upgrade window (120 hours before departure vs. 72 at others), free access to preferred seats and extra-legroom economy seats, and upgrades on award travel.

It’s only at the very highest tier level (125,000 miles/$15,000) that Alaska drops out of first place, although the status requirements aren’t as comparable at this level. In any case, the study gives first place to United’s Premier 1K for “consistently rewarding status across all categories” including enhanced award availability in both cabins, free drinks and snacks on board and 12 upgrades (six regional and six global).

You can read the full report here, and along with an interactive feature that lets you input your own mileage and spending, along with the importance you assign to various benefits, to see which elite program is best for you.

Which airline elite level program works best for you? Why? Please leave your comments below.

United is running its final 747 flight between San Francisco and Honolulu on Tuesday, November 7 to commemorate the retirement of its 747 fleet. Only economy tickets were intially available on the flight– business class seats in the upper deck or “bubble” were not sold so everyone can climb up the stairs for a final look-see.

United says this journey will serve as “the ultimate throwback for customers, employees and invited guests as it recreates the first 747 flight operated by United in 1970. From a 1970s-inspired menu to retro uniforms for flight attendants to inflight entertainment befitting of that first flight, passengers will help send the Queen of the Skies off in true style. The original United 747 aircraft that first made this journey from San Francisco to Honolulu was named the “Friend Ship,” the same name bestowed on this farewell flight.”

Seats on this special, one-way trip, United flight 747, were available for purchase now at united.com — roundtrip fares (returning four days later) were going for $521 today (not bad!). Award seats were going for 45,ooo miles one way. You could have gone for 62,500 round trip (returning on a different plane). UPDATE: In the course of writing this post, fares soared to over $1,000 round trip for the final 747 flight, so keep checking– and let us know what you are finding in the comments below…) UPDATE #2: Within an hour of this posting, the United 747 flight was sold out and no longer appearing on United.com.

Seat chart from United’s final 747 flight on Nov 7– still somewhat open!

Those lucky enough to sit in first or business class will be selected by a drawing that will take place at the gate prior to boarding for an opportunity to occupy one of a select number of seats in the upper deck during the flight.

From United: “The journey will begin with a gate celebration at 9 a.m. local time at San Francisco International Airport, featuring a Boeing 747 gallery, remarks from United employees and executives, as well as refreshments. The flight will depart San Francisco International Airport at 11 a.m. local time, landing at Honolulu International Airport at 2:45 p.m. local time. Upon landing in Honolulu, local employees will welcome the aircraft with final festivities to close out the historic day. Customers and fans of the Queen of the Skies are encouraged to use the #UA747Farewell hashtag in social media posts.”

United’s final international 747 roundtrip will take place a week earlier between San Francisco and Seoul. It departs SFO on Saturday, October 28 and returns from Seoul on October 29. United’s 747s are still flying between SFO and Shanghai, London and Frankfurt until the end of October.

By now nearly every United frequent flier has heard about its new Polaris Business Class product.

But what a lot of those flyers don’t realize (according to the emails I get) is that the new Polaris Business class seat is only on a handful of planes in its long haul fleet.

As of this week there are there are 15 United jets flying with the new Polaris business class seat: 14 B777-300ERs and 1 B767-300. (That’s 15 out of about 200 planes in United’s long haul fleet.)

So if you book a “Polaris business class” ticket on United, it’s still much more likely that you’ll get the old seat than the new one. But you will get the new Polaris service and soft product such as the Bloody Mary bar and blankets/pillows from Saks Fifth Avenue.

Odd-numbered window seats are more private on in United’s B767 Polaris business class (Image: United)

But that dearth of the new seats is changing slowly. Last week United announced that it has deployed the first retrofitted Boeing 767-300 with the new seat. It’s now in service between Newark and London Heathrow.

The retrofitted 767 widebody has larger overhead bins, new lavatories with better lighting and what United says is its “largest economy seat” at 18.5 inches wide. United has taken a lot of heat for installing tight 10-across seats (at 17 inches wide) on its 777-300ERs, so if you are flying economy, you’ll likely appreciate the space you’ll get on the 767.

United says that by the end of 2018, it should have 14 retrofitted B767s with the Polaris seats, the larger economy seats and new cabin design.

United’s retrofitted B767-300 has 30 business class seats, 46 economy plus and 138 in economy (Image: United CLICK for more)

A spokesperson told TravelSkills that the 767-300 retrofits will be placed onto routes that currently use 767s—which are mostly transatlantic. Right now, most of its newer B777-300ERs are on transpacific routes.

The business class cabin on a retrofitted 767 has 30 Polaris business class seats, all with direct aisle access. Flattened, the seat is about 75 inches long (big enough for someone who is 6’3”) and 21 inches wide.

The new leather economy class seat (configured 2-3-2) is 18.5 inches wide, with in-seat power and an on-demand seatback entertainment system.

A new analysis of award travel costs among U.S. airlines that base their loyalty programs on dollars spent shows some big changes in the past few years – with good news for Delta’s flyers and bad news for United’s.

The study by IdeaWorks Company and CarTrawler looked at how average reward travel prices paid in points/miles changed from 2013 to 2017. It found that the average reward price for a domestic roundtrip on Delta fell by 19.1 percent, from 28,964 miles to 23,443 — the result of “a genuine effort” by Delta to reduce award prices, IdeaWorks said. On United, however, the average price jumped by 28.7 percent, from 26,357 to 33,929.

The proportion of United domestic award flight queries priced at 25,000 miles or less dropped from 83 percent four years ago to 43 percent this year, the study found.

The price of American Airlines’ domestic award tickets fell by just 2.3 percent over the four-year period, from 31,071 miles to 30,357.

But reward travel prices on the Big Three were far higher than on the airlines that ranked first and second on the cost chart: The cost of a JetBlue flight inched up half a percent, from 15,774 TrueBlue points in 2014 to 15,849 this year. And for first-place Southwest, the price fell by less than a point, from 9,353 to 9,300 Rapid Rewards points.

Source: IdeaWorks

Why the big difference? “The pay-with-points method (JetBlue and Southwest) links reward prices to prevailing air fares,” IdeaWorks said. “Program members can seek out low reward prices on flights that have lower fares. Reward prices adjust to demand in the same way fares have since supersaver rates were introduced decades ago. The mileage-based method is far less precise and typically ranges from 25,000 to 50,000 miles for a roundtrip domestic US reward.” However, it added that the Big Three are now “embracing more graduated pricing methods which removes the predictability of the traditional 25,000-mile and 50,000-mile classic reward option.”

Besides costing the customer less for award flights, Southwest and JetBlue are also more generous for non-elite economy flyers, IdeaWorks noted, both providing six program points per dollar spent, vs. five miles per dollar for the Big Three.

The above analysis changes considerably for elite-level frequent flyers, the company said, because they accrue points/miles at a higher level. Thus “ultra-frequent travelers may realize better reward value” from United, Delta and American.

Alaska was not included in the study because it still bases its loyalty program on the traditional miles-flown method. IdeaWorks noted that the average price paid for reward travel on Alaska this year was 18,500 miles, which would have placed it third, after Southwest and JetBlue.

What’s been your experience when it comes to redeeming miles over the last year? Please leave your comments below.

United will fly from San Francisco to Zurich next summer. (Image: Zurich Tourism)

You wanted to book award travel to Europe this summer but couldn’t find any available seats? The earlier you start, the better, and United Airlines has just opened the books on several new seasonal routes to Europe for summer 2018.

The new schedule includes one route from San Francisco – a daily 787-8 flight to Zurich that will operate from June 7 to October 27. Onward connections at Zurich are available on Swiss, United’s Star Alliance partner. (United also offers year-round service to Zurich from Newark and Washington Dulles.) Currently, Swiss flies year-round using its flagship B777-300ER nonstop between SFO and ZRH.

As of today, round trip economy airfares on United’s SFO-ZRH nonstops are about $1,280. Business class is in the $4,400 range.

While there are award seats available on the new route, regrettably I could not find any at the lower “saver” level on the nonstops— a quick scan showed United charging a whopping 130,000 miles roundtrip in economy or 300,000 in business while rates were much lower for one-stop flights. Since these flights were just loaded today, keep an eye out for changes.

I thought United would have added nonstops between SFO and Rome or Milan to go up against the new Norwegian nonstops to Rome across the Bay at Oakland. SFO-Amsterdam would make sense, too, since there’s currently not a Star Alliance partner offering nonstops. We’ve asked United about this and are awaiting a reply.

Will United ever fly between SFO and Rome? Hope so! (Photo: Pixabay)

Other new seasonal routes on the 2018 schedule include:

Washington Dulles to Edinburgh, Scotland with a 757 operating daily from May 23 through October 4.

Newark to Porto, Portugal, with a daily 757 flight from May 4 through October 4.

Newark to Reykjavik, Iceland, also with a 757 flying daily from May 23 to October 4.

In addition to the new routes, United said it will extend some seasonal Europe routes for a longer period in 2018. San Francisco-Munich and Chicago-Edinburgh service next year will operate from May 4 through October 26; and Chicago-Dublin and Washington Dulles-Lisbon flights will be available from April 9 through October 26.

Are Basic Economy fares doing what they were designed for? (Photo: Chris McGinnis)

Now that the big U.S. airlines are rapidly rolling out a bare-bones Basic Economy fare option throughout their domestic systems, are they doing too much too fast?

United Airlines apparently has already found fault with the new pricing concept, and is scaling back its availability.

According to a Tweet last week by Edward Russell, a reporter for the industry publication FlightGlobal, United officials said in a presentation to an airline investment conference that they are making some changes to Basic Economy.

Their presentation said that after rolling out the new fare throughout the United network last spring, “we underappreciated that incremental revenue from buy-up would be more than offset by share loss to legacy carriers without similar offering.” Translated, that means they found customers defecting to other carriers without basic economy.

So they said United has adjusted the fare concept by scaling back its availability to only “a portion of our domestic network.”

Airlines have envisioned Basic Economy – which provides little in the way of inclusions and amenities except a seat and minimal under-seat stowage space – as a way to attract the price-sensitive travelers who may be drawn to ultra-low-cost competitors, but also to sell them a more expensive fare when they realize how little they’re getting.

However, in our experience, United did not actually lower fares when it introduced basic economy. Instead, it just applied basic economy rules to its cheapest fares with the net effect being a broad price increase. Those passengers who did not want to deal with the no-frills fares had to pay $10-$30 more to get what used to be the lowest fare along with frequent flyer miles, seat assignments, early boarding and overhead bin space.

American has been running behind United in deploying a Basic Economy option, but is now expected to have it available throughout its domestic network by the end of this month. (Delta already offers it system-wide on domestic flights.) American is also said to be considering the roll-out of a variation of the fares on international routes. And new we are hearing that international carriers, such as Aer Lingus are jumping on the bandwagon.

Will the broader availability of Basic Economy cause United to re-think its shrinking of the product? Or will American find an experience similar to United’s and scale back its own offering? Stay tuned.

Denver International will get more gates, new concessions. (Image: Jim Glab)

In airport news, Denver will add more gates and several new vendors; Boston may charge a fee from drivers who are picking up or dropping off passengers; work is finally finished on a major overhaul of Dallas/Ft. Worth’s Terminal E; Pittsburgh will allow non-travelers into the airside of its terminals; and United has a very exclusive restaurant at Newark.

A Denver city council committee has approved a plan to start adding more gates to the three terminals at Denver International Airport. Assuming approval by the full council, the proposal calls for construction of a total of 26 new passenger gates – four on the west end of Concourse B by 2019, along with 12 more gates on the west end of Concourse A and 10 on the east end of Concourse C by 2020. The gates would accommodate both international and domestic flights. Meanwhile, airport officials said travelers will see 17 new restaurants and stores in the terminals next year. New entrants include six coffee shops across all three terminals (three Starbucks and three Dazbogs); a new Denver Central Market on Concourse A with a bakery, a sushi outlet, a bodega and other food options; a sports bar from Colorado’s New Belgium Brewery on Concourse B; and a new barbecue restaurant and sandwich shop on Concourse A.

How can you reduce traffic congestion at a major airport? The Massachusetts Port Authority, which runs Boston Logan, is studying a proposal to start imposing fees on all individual drivers who are picking up or dropping off friends or relatives. Taxi and ride-sharing services already pay airport fees that are passed along to their customers, and the Port Authority sees the imposition of fees on non-commercial drivers as a logical next step, according to the Boston Globe. The report notes that the number of flights at Logan has jumped by more than 15,000 a year since 2015, and the number of non-commercial vehicles dropping off or picking up travelers has reached an estimated 20,000 a day. There was no estimate of how much such a fee might be, or how it would be collected, but the report notes that more than a dozen airports in the U.K. already have similar fees.

At Dallas/Ft. Worth International, airport officials said work has been completed on a major rehabilitation of Terminal E. The project included the installation of device charging stations for passengers at each of the terminal’s 36 gates. Free wi-fi is available throughout the terminal, and travelers can use the DFW mobile app to check flight information, order food, and find retail locations. Terminal E also got 21 new retail and dining concessions including a 7-Eleven, ice cream bar shop, barbecue restaurant, Dunkin’ Donuts, Chick-fil-A, Auntie Anne’s and more. In addition, the number of parking spaces at Terminal E’s garage increased from 4,036 to 5,941, and new overhead LED beacons alert drivers to open spaces.

United Airlines’ latest special perk for special passengers is an invitation-only restaurant in Terminal C at its Newark Liberty International hub, according to a report in Travel + Leisure magazine. The airline reportedly notified select customers in an email that they qualify for dining privileges at the exclusive eatery, which is called ‘CLASSIFIED.” MileagePlus elites who are lucky enough to gain access won’t even be told the location of the restaurant until they book a table, the magazine said, although it is reportedly hidden behind Alain Ducasse’s Saison restaurant. Entrees at the 36-seat restaurant reportedly start at $29 and range up to a maximum price of $98 for a 42-ounce (!) steak.

Pittsburgh International this week became the first domestic airport since 9/11 to allow members of the public into its secure airside facilities even if they are not ticketed passengers, according to Air Transport World. A TSA official told the publication that PIT is the only airport that has such a program, and there are no plans to expand it to others. Non-ticketed persons who want to access the airport’s restaurants and shops, or escort a relative or friend to their gate, must show a driver’s license or passport and have their name checked against the government’s no-fly list. Then they’ll get a stamped “myPITpass” and will have to go through security screening to access the terminals.

How you gonna keep ’em down on the farm? Delta will fly Indianapolis-Paris in 2018. (Image: Jim Glab)

Continuing with our route news updates, this time we’ll focus on transatlantic. Delta is adding a pair of non-hub routes to Europe and a new route to Africa; American will introduce some new routes to Europe next year but drop others; British Airways adds a U.S. gateway to Heathrow and some high-density 777 service to Gatwick; Lufthansa ends year-round San Jose flights; United makes an aircraft change on SFO-London; and Iceland’s WOW will fly to more U.S. cities;

Delta has set a May 24, 2018 start for new daily non-stop flights to Paris CDG from … Indianapolis? Yep. It’s not a hub, but Delta does operate 37 fights a day there and has a Sky Club as well. Another new non-hub route for Delta will be the only non-stop service between Orlando and Amsterdam, operating daily starting March 30 of next year. The airline will use 767-300ERs on both routes, with Delta One, Comfort+ and regular economy seating. Delta’s only other international route from Orlando is to Sao Paulo.

On March 24, 2018, Delta will kick off another transatlantic route, from New York JFK to Lagos, Nigeria. The carrier already flies to Lagos from Atlanta four times a week, and the JFK flights will operate three times a week (eastbound on Tuesday, Thursday, Sunday). That route will get an Airbus A330-200 with lie-flat Delta One seats as well as Comfort+ and regular economy.

Look for some changes in American Airlines’ transatlantic summer schedules next year. The airline has announced it will add new daily seasonal service May 4-October 27 from Philadelphia to both Prague and Budapest, using 767-300s; and from Chicago O’Hare to Venice with a 787-8. (American already flies to Venice from Philadelphia.) According to schedule updates in Routesonline.com, American also plans to add daily service starting March 25 from Philadelphia to Zurich, a route it last served in September 2016. Seasonal service getting the ax from AA next year, effective March 25, includes Boston-Paris, JFK-Zurich and JFK-Manchester.

British Airways will use a Dreamliner on its new route to Nashville. (Image: British Airways)

Nashville hasn’t had non-stop flights to London since the 1980s, but it will get them again on May 4, 2018, when British Airways is due to begin five flights a weekto Heathrow from the Music City with a 787-8 Dreamliner. Tennessee is reportedly offering BA incentives worth $1.5 million to fly the route. From Philadelphia, meanwhile, British Airways will boost its LHR schedule from seven flights a week to 10 starting in April with the addition of second departures on Mondays, Fridays and Sundays, also with a 787-8. And on May 8, BA will replace one of its two daily 747-400 flights between Chicago O’Hare and London with an Airbus A380 – the first regularly-scheduled A380 service at O’Hare.

British Airways has also been converting some of its 777-200ERs to a higher-density configuration to compete with low-cost competition like Norwegian from London Gatwick, and it will put the aircraft onto some U.S. routes next year. The three-class 777s will have 32 business class seats, 52 in premium economy and 252 in regular economy. They’ll fly once a week to Gatwick from Ft. Lauderdale starting September 13, daily from New York JFK beginning July 8, once or twice a week from Orlando as of May 11, and twice a week from Tampa starting June 7. BA will also beef up its Las Vegas service on March 27, adding three weekly Las Vegas-London Gatwick 777 flights a week to its 11 weekly LAS-LHR flights.

Lufthansa uses an A340-300 on its San Jose-Frankfurt route. (Image: BriYYZ/Wikimedia Commons)

The San Jose-Frankfurt non-stops introduced last year by Lufthansa will no longer operate year-round. The German carrier had been planning to keep flying the route five times a week, but now has decided to scrap the service for the winter. The SJC-FRA A340-300 flights will be suspended from October 29 through March 24.

Flying United from San Francisco to London? From October 28 through December 19, United plans to make an equipment change on the route. Instead of using 777-200ERs on both daily departures, it will switch one of them (UA900/901) to a 787-9.

Iceland’s ultra-low-cost WOW Air plans to add service from more U.S. cities next spring, offering four Airbus A321 flights a week to Reykjavik (with connections to lots of European cities) from Detroit starting April 26, from Cleveland May 4, from Cincinnati May 10 and from St. Louis May 17. The carrier will also begin Dallas/Ft. Worth service May 24 with three flights a week. One-way fares on the new routes will start as low as $99 (with plenty of extra fees for various amenities and services).

Both Delta and United this week introduced new credit cards that carry no annual fee and are designed for those who earn a lot more miles from spending than by flying. They are also for those who hate paying banks steep annual fees for card benefits they may infrequently or never use. But they still want to be in the points and miles game.

Delta’s entry from American Express is called the Blue Delta SkyMiles card. In addition to carrying no annual fee, the card lets users earn two SkyMiles per dollar spent at U.S. restaurants and on purchases made directly with Delta, as well as one mile per dollar on other purchases. In-flight purchases made on Delta bring users a 20 percent statement credit, and those who sign up for the new card can get 10,000 bonus miles when they spend at least $500 in the first three months.

Don’t miss all our credit card deals by clicking on the “Credit Card Deals” tab at the top of this page!

Delta’s no-fee card from AmEx. (Image: Delta)

The airline said the card’s target market is “the new or casual traveler” in the 18-34 age group. Delta said its studies indicate those travelers are more likely to travel for leisure and to dine out at restaurants than other age groups. (More details here) Today Delta launched a social media contest around the launch of the new card, offering a grand prize of a four-day vacation in Nashville. #DeltaAmexBlue

United’s new no-fee card, from Chase, is called the United TravelBank Card, and is also designed for less frequent travelers. This one won’t earn MileagePlus miles; it’s a cash-back card that returns a percentage of money spent – 2 percent for United purchases and 1.5 percent on other purchases. The returned cash goes in to the United TravelBank, where it can be applied toward United flights.

“The card also offers a broad list of additional benefits not widely found in traditional cash-back cards, including no foreign transaction fees, trip cancellation/interruption insurance, auto rental coverage and 25% back as a statement credit on food and beverage purchases onboard United-operated flights,” the company said.

Those who apply for the United TravelBank Card and spend $1,000 in the first three months will earn $150 in TravelBank cash. (More details here)

“If you are a regular user of airline miles the Delta proposition is stronger. If you don’t want to mess with miles, and United tends to have a lot of flights where you live, the TravelBank card could save you more money,” says Brian Karimzad of the MileCards.com website.

Would either of these cards appeal to you? Why or why not? Please leave your comments below.

Compare all our credit card deals by clicking on the “Credit Card Deals” tab at the top of this page!

Bondi Beach in Sydney, Australia– you can now get there from Houston on United. (Photo: Chris McGinnis)

United will launch new nonstops between Houston and Sydney, Australia on January 18, 2018 using one of its new long-range Boeing 787-9 Dreamliners.

The ultra-long-haul flight is 8,596 miles and will take 16-17 hours, but it’s still shorter than United’s (and Singapore Air’s) San Francisco-Singapore flights launched last year.

United also serves Australia with nonstops from both San Francisco (Sydney) and Los Angeles (Sydney & Melbourne) with 787-9 Dreamliners.

United ‘s Boeing 787-9 Dreamliner (Image: United)

This flight will be Texas’ second nonstop to Australia after Qantas’ Dallas service, which uses a Airbus A380. Air New Zealand flies Houston to Australia via Auckland using a Dreamliner.

Flights are already on sale on United.com. Economy class is running about $1,300 roundtrip for February flights. Business class is about $8,400. For redemptions, we found a few “saver” awards at 40K each way in economy and 70K each way in business. But it’s tough to find them at that level in both directions.

See United’s clever infographic below for more info on this new flight>>

How will this change the way United fliers get down under? It will mostly help those in cities that currently don’t have United nonstop service to SFO or LAX. For example, United says its “customers originating in Charlotte have to fly to Chicago to connect to San Francisco to get to Sydney. With United’s new schedule at Houston, they now have just one stop at Houston to get to Sydney – saving hours off the journey by reducing the number of connections.”

United’s Boeing 787-9 Dreamliner aircraft has a total of 252 seats – 48 flat-bed seats in United Polaris business class, 63 Economy Plus seats and 141 seats in United Economy. Regrettably, when the service starts in January, business class passengers will likely get the old style seat with the new Polaris amenities as the carrier focuses on getting the new Polaris seat on its B777-300 aircraft first.

Let’s keep catching up with recent route developments with a look at what’s happening across the Pacific. Hong Kong Airlines, which plans to begin Los Angeles flights later this year, now has its eye on San Francisco and New York as well – a threat to Cathay Pacific, which said it will soon upgrade aircraft on its SFO and Newark routes; American Airlines finally nails down a launch date for its long-planned LAX-Beijing flights; Delta will bring a new plane to its Atlanta-Seoul route, and expands code-sharing to China; United drops a China route and expands capacity to New Zealand; Hainan Airlines will add a new U.S. route, and Air China sets a start for an LAX route.

Hong Kong Airlines, which is partly owned by China’s Hainan Airlines, said last month it plans to begin daily Hong Kong-Los Angeles flights in mid-December with its first new Airbus A350. And now it looks like that will just be the beginning: Hong Kong Airlines said that as it takes delivery of more new A350s – it has ordered 21 of them – the carrier plans to start flying from Hong Kong to New York and San Francisco in 2018, as well as Hong Kong-London “and other European and American destinations.” The carrier said its A350s will have 33 fully-reclining business class seats, 108 in “Economy Comfort” class, and 193 in regular economy. It didn’t provide any schedule information for next year’s new routes.

The Hong Kong-based South China Morning Post suggested that Hong Kong Airlines’ ambitious expansion plans couldn’t come at a worse time for Hong Kong’s major carrier: “The airline’s push poses a fresh challenge to Cathay Pacific, which has already suffered huge losses in recent years, caused by competition from mainland and Middle Eastern carriers,” the newspaper said.

Cathay Pacific’s first U.S. A350s are coming to Newark and SFO this fall (Photo: Cathay Pacific)

For its part, Cathay Pacific recently announced plans to start flying its own A350s on select U.S. routes. The carrier said that effective October 29, it will replace the 777-300ER currently used on its Hong Kong-Newark route with an A350, and will also put an A350 onto one of its three daily San Francisco-Hong Kong fights on the same date. Cathay has 16 A350-900s, with six more on order. Cathay’s A350s also offer business, premium economy and regular economy seating.

After months of delays as it negotiated with China for acceptable takeoff and landing slot times, American Airlines has now settled on November 5 forthe inauguration of service on its new Los Angeles-Beijing route. The carrier had to secure DOT’s approval for the late start, and had to fend off regulatory challenges from Delta, which had sought the same route. American had originally said it would use a 777-200 for the LAX-Beijing service, but Routesonline.com now reports that American will begin flying the route with a 787-8, then switch to a 787-9 on March 25 of next year.

Delta’s new international premium economy seats will debut on the A350. (Image: delta)

Delta Air Lines has started taking delivery of its own new Airbus A350s, which it previously announced will start flying October 30 between Detroit and Tokyo Narita. Now Delta says it will also deploy one of the new wide-bodies on its Atlanta-Seoul Incheon route starting March 24 of next year- but the first A350s will fly between Detroit and Tokyo starting this fall. In other transpacific news, Delta this week expanded its code-sharing arrangement with China Eastern, putting the Delta code onto the Chinese carrier’s flights from Shanghai Pudong to Chiang Mai, Ningbo and Urumqi; from Beijing to Chongqing, Haikou and Wuxi; and on its San Francisco-Qingdao-Kunming route. Delta’s code will also go onto the flights of Shanghai Airlines (a China eastern subsidiary) from Pudong to Kota Kinabalu, Kuala Lumpur and Weihai.

United has been flying from San Francisco to Hangzhou, China three times a week with a 787-9, but the carrier plans to discontinue that route on October 14, according to a notice in Routesonline.com. Elsewhere, United will make an aircraft change on its San Francisco-Auckland route, which is now seasonal, operating from October 29 through March 22. Instead of a 787-9, United will put a 777-300ER on the route, and will trim frequencies from seven a week to six through December 17, and from 10 a week to seven from December 18 to March 22.

China’s Hainan Airlines plans an October 26 start for new service between New York JFK and Chengdu, flying the route twice a week with a 787-9. And Air China, which had originally planned a mid-summer start for Los Angeles-Shenzen service, has now set December 7 as the launch date; it will fly the route three days a week with a 787-9.

Southwest Airlines is adding new San Jose routes next spring. (Image: Chris McGinnis)

We have a lot of airline route news to catch up on following our August break, so we’ll start with domestic developments. Southwest’s spring schedule additions include several new routes out of San Jose and Sacramento; Alaska also starts new service at San Jose; United will join Alaska in flying out of a new Pacific Northwest airport, and adds a seasonal ski market from San Francisco; American will start new service from Denver, and will put a wide-body on a San Francisco transcon route; Delta’s Salt Lake City hub gets a new spoke, and Las Vegas gets more Hawaii flights; JetBlue grows at Atlanta and Boston; Spirit adds a Las Vegas transcon route; and Frontier expands at San Antonio.

The battle for California is paying off for Golden State travelers with tons of new routes and low fares. Southwest Airlines last week unveiled plans for significant expansion in California next spring. On April 8, the airline will kick off new daily service from San Jose to Boise, St. Louis, Austin, Spokane and Houston Hobby, along with new daily flights from Sacramento to Austin and St. Louis. Southwest will follow that up on May 6 by launching new daily service to Orlando from both San Jose and Sacramento. Officials at SJC said Southwest will also expand existing routes there starting April 8, adding a second daily roundtrip to both Chicago Midway and Dallas Love Field, a fifth to Seattle, a sixth to Phoenix, and a fifth and sixth daily flight from SJC to Portland., along with new Sunday-only service to Albuquerque and New Orleans.

In Florida, Southwest on April 8 will add three daily roundtrips between Ft. Lauderdale and Jacksonville and daily non-stops between Milwaukee and Houston Hobby. On March 8, Southwest is due to discontinue its non-stop flights between Dallas Love Field and Milwaukee, and between Philadelphia and West Palm Beach, and will seasonally suspend service between Oakland-Tucson, Washington Reagan National-Ft. Myers, and Minneapolis/St. Paul-Ft. Lauderdale.

United will join Alaska in flying out of Washington State’s Paine Field next year. (Image: Alaska Airlines)

Travelers in San Francisco and Denver will get a new option for flights to the Seattle area next year with United’s announcement that it will add service from those cities to Paine Field, 23 miles north of Seattle. Starting in the fall of 2018, United said, it plans to start offering six flights a day from Paine to its SFO and DEN hubs. Last spring, Alaska Airlines announced plans to begin the first commercial airline service from Paine Field in the fall of next year, although it didn’t say which routes it would serve. In other route news, United will begin twice-weekly seasonal service on December 18 between San Francisco and Vail/Eagle, Colorado, with CRJ700s operated by SkyWest. Elsewhere, United/SkyWest on November 1 will begin service six days a week to Clarksburg, West Virginia, from both Chicago O’Hare and Washington Dulles with CRJ200s.

Speaking of Alaska Airlines, that carrier last week kicked off new routes at San Jose, adding daily flights to both Austin and Tucson, using the popular Embraer E175 regional jets. That gives Alaska 31 daily departures at SJC to 18 destinations.

SJC is expanding, adding two new gates (29 & 30) at the southern end of the Terminal B for use by Alaska Air (Image: SJC)

On October 5, American Airlines is planning to replace the A321 currently used on one of its daily Philadelphia-San Francisco flights (AA722/723) with a wide-body Airbus A330-200. The bigger plane is currently scheduled to keep flying the route through December 14. Next year, beginning June 7, American plans to operate a daily summer flight between Denver and New York JFK with a 737-800. In other news, The Dallas News reports that American will offer 2-4-2 premium economy seating on its Hawaii routes from Dallas/Ft. Worth, using retrofitted 777-200s. The roomier seats are available from DFW to Honolulu and Maui starting in December, and from DFW to Kona beginning next June.

On December 21, Delta plans to begin new daily service between its Salt Lake City hub and Milwaukee, using an E175 operated by SkyWest. Delta is also extending its planned Las Vegas-Honolulu 757 service, which was originally scheduled for daily holiday flights from December 21 to January 14. Now they will continue as Saturday-only service from January 15, increasing to three flights a week February 16.

JetBlue is adding three more Atlanta routes. (Image: Jim Glab)

JetBlue finally broke into the Atlanta market last March, when it started flying five times a day from ATL to its Boston focus city. And now JetBlue has plans to double its Atlanta presence by adding five more daily flights there. Effective March 8, 2018, JetBlue will start flying from Atlanta to New York JFK twice a day, to Ft. Lauderdale twice a day, and to Orlando once a day. Elsewhere, JetBlue announced it will begin new service between Boston and Syracuse on January 4, offering one daily roundtrip with an Embraer 190.

In the ultra-low-cost carrier arena, Spirit Airlines on November 9 will begin daily A320 service between Las Vegas and Newark. And Frontier Airlines will start operating four flights a week from San Antonio to Washington Dulles on October 6, followed by four a week between San Antonio and Ontario, California beginning October 13.

United will fly a 787 between Denver and London next summer. (Image: United)

In international route developments, Denver is getting new transatlantic service from United and Norwegian; Thomas Cook Airlines will add another a U.S. gateway; Alitalia plans to extend its Los Angeles service; British Airways changes aircraft on some U.S. routes; BA’s Level affiliate is adding more aircraft; Air France will fly to the Caribbean from the U.S. (and gets a new U.S. investor); and Singapore’s Scoot is coming to Hawaii.

United Airlines flew from its Denver hub to London Heathrow from 2008 to 2010 and then stopped. But now it plans to revive that route in 2018 on a seasonal basis. United will use a 787-8 for the daily flights, which will operate from March 24 through October 26, 2018. The eastbound service will depart Denver at 5:35 p.m. The 787-8 will offer 36 flat-bed seats in business class, 70 in Economy Plus and 113 in regular economy. British Airways currently has the only DEN-LHR non-stops.

A few weeks ago, United said that its summer seasonal Newark-Rome service is now going to operate year-round, a decision it made after Norwegian announced plans to start flying the same route beginning November 9. So maybe United’s Denver-London plans have something to do with Norwegian’s new Denver-London Gatwick service, which begins with two flights a week September 16, increasing to three a week in late October. (And we still wonder why United has not jumped at the chance to offer SFO-Italy nonstops…)

And that’s not the only news for Denver: Norwegian also just announced it will start flying between Denver and Paris CDGnext spring. The low-cost carrier said it will initiate service on the new route April 9, with fares starting at $229 one-way in economy and $815 in its premium cabin. The 787-9 service will initially operate two days a week (Mondays and Fridays) year-round. (Does this mean United will add DEN-CDG service too?)

The U.K.’s Thomas Cook Airlines, a leisure-oriented carrier that has been growing its U.S.-U.K. network, plans to add another U.S. route next year. On May 27, it will start flying twice a week between Seattle and Manchester, using an A330-200. The carrier will also extend its seasonal New York JFK-Manchester service to a year-round operation this winter, operating three A330 flights a week effective December 14.

Another service extension this winter will come from Alitalia. Instead of ending its Los Angeles-Rome seasonal service on October 29 when the winter schedule kicks in, it will continue to fly the route three times a week. (It won’t be fully year-round service, however; Alitalia will suspend the route from January 15 to March 6.)

British Airways is planning some equipment changes to the U.S. for its winter schedule starting October 29. On its Washington Dulles-London Heathrow route, BA will replace a 777-200ER with a 787-9. The 787-200ER and -300ER used on the Atlanta-LHR route will also be switched out for a 787-9. And 777-200ERs will go into service between LHR and Houston instead of the current 787-9 and 747-400 service. As we mentioned previously, BA will also add a third daily Los Angeles-London frequency with a 787-9.

Look for more new routes in 2018 from Level, the new low-cost subsidiary of British Airways/Iberia parent International Airlines Group. Level started flying two-class A330-200s last month from Barcelona to Oakland and Los Angeles, and the carrier has just firmed up plans to add three more A330-200s to its fleet by next summer – although it hasn’t yet said where it will use them.

Ever been to Martinique or Guadeloupe? Those two Caribbean islands are technically and legally part of France, and that means Air France can fly to them from the U.S. The carrier has plans to begin twice-weekly service from Atlanta to Guadeloupe on November 21, using an A320.

Speaking of Air France – because Delta and Air France-KLM have had a close joint venture partnership for eight years now, you may have thought that Delta held an equity stake in the company. But it doesn’t. That’s now changing, however asDelta announced plans to acquire 10 percent of Air France-KLM, subject to a variety of shareholder and regulatory approvals. And it’s part of a three-way deal: Air France-KLM will acquire a 31 percent interest in Virgin Atlantic, which is 49 percent owned by Delta. Not a whole lot of good news for consumers with these deals, although the airlines will spin them that way…

Singapore Airlines used to have two low-cost subsidiaries – Tigerair, used on short-haul routes out of Singapore, and Scoot, for medium to long-haul routes. But it recently merged them into one operation, keeping the Scoot brand. Following the merger, Scoot plans to add more long-haul flights, including a new route from Honolulu to Singapore. Depending on how soon it can get regulatory approvals, the Honolulu flights could begin before the end of this year or early in 2018.

Every now and then an anomalous domestic flight of a 747 creeps into the schedules – sometimes with little notice.

Last month, we reported on a Delta 747 flight – one-time, one-way only – from LAX to Detroit coming up in September. And we just learned of another one, this time from United. But you don’t have much time to snare a seat on it.

The United flight is this Friday (July 28), a 747-400 from Chicago O’Hare to San Francisco, and bookings are now open. Like that Delta flight, this is a one-time, one-way only opportunity.

United flight 2704 is set to depart O’Hare at 6:30 p.m. on Friday, arriving in San Francisco at 8:51 p.m.

Seats still available in economy and first class as of Wednesday

As of Wednesday, very few first business class seats available, but plenty in economy (Image: United)

We just looked at United’s website and found fares on the flight of $264 to $468 one way.

The 747 flight was just added to the schedule, a United official tells TravelSkills, “so there are plenty of available seats throughout the aircraft in all cabins.”

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What’s the big deal about a single 747 flight? United and Delta currently operate 747s only on long-haul international routes, and in a matter of months they won’t offer those any more, as new wide-bodies take over for the aging 747s.

So for aficionados of the so-called Queen of the Skies, a domestic 747 flight popped into the schedule is a rare opportunity indeed, and a chance to say good-bye to the iconic aircraft without flying to Asia.

Delta will use a 777-200LR for its new Atlanta-Shanghai flights. (Image: Delta)

In international route developments, Delta announces a major new transpacific flight and a Mexico route; Saudi Arabian Airlines is the last carrier to be relieved of the laptop ban; Cathay Pacific introduces a new way to upgrade; WOW enters a Midwest market; and United trims some Europe service.

Delta’s three existing U.S. gateways for non-stop flights to Shanghai (Los Angeles, Seattle and Detroit) will be joined by a fourth next year when the airline launches the only non-stop service to Shanghai from Atlanta. Set to begin in July 2018, the new route will allow passengers to connect to more than 50 destinations beyond Shanghai via Delta code-share partner China Eastern Airlines. Delta currently offers two other transpacific non-stop routes from Atlanta, to Seoul and Tokyo. The airline said it will fly the new Shanghai route with a 777-200LR that has 37 Delta One lie-flat seats, 36 seats in Delta Comfort+ and 218 in regular economy.

Although its new joint venture partner Aeromexico already has several flights a day between Los Angeles and Mexico City, Delta plans to begin its own once-a-day service in that market on December 1. Delta will use an A319 on the route, with a 9:30 a.m. departure from LAX, and plenty of connections available at MEX on Aeromexico.

Speaking of Mexico, Alaska Air’s expansion in the US-to-Mexico market is resulting in some pretty amazing deals. For example with its new MexiCaliRica sale, nonstop roundtrips between Los Angeles or San Francisco and Mexico City are running as cheap as $220 round trip for late August and fall flights. Seattle to Mexico City is just $320 round trip. LAX to Los Cabos is just $240 round trip. Fall is a perfect time to visit Mexico as it cools off and prices tumble. Fares are available on Alaska Air as well as other carriers such as Aeromexico, Delta, United and Volaris on these routes.

The U.S. “laptop ban” is now over, as Saudi Arabian Airlines has become the last carrier to have the ban lifted. The U.S. Department of Homeland Security said recently that airlines and airports that complied with new, tougher inspection standards could be relieved of the ban – although any airline/airport worldwide that didn’t also increase security practices to meet those new standards could have a laptop ban imposed. This could create some new inconveniences for travelers, however – e.g., CNN said this week that Mexican aviation authoritiesare now advising passengers on U.S.-bound flights to show up at the airport three hours in advance so their personal electronic devices can be subjected to more stringent inspections. The U.S. ban against carrying laptops and tablets into the passenger cabin was issued in March against carriers operating non-stop flights to the U.S. from 10 airports in the Middle East and North Africa.

Cathay Pacific has introduced a new Upgrade Bid program that lets passengers make cash offers for an upgrade to a business class or premium economy seat. Persons who book through the airline’s website will see an Upgrade Bid eligibility notification on their booking confirmation page, where they can make their best offer for a better seat – although they can change or rescind it up to 50 hours before departure. Successful bidders will be notified by email two or three days in advance. The only U.S. route where the program is currently offered is Chicago-Hong Kong; it is also available on several other routes out of Hong Kong including Amsterdam, Bangkok, Dubai, Rome and Seoul.

Wow Air flies an A321 on its new Chicago O’Hare-Iceland route. (Image: Wow Air)

Iceland’s low-cost carrier WOW Air has started service from another U.S. gateway, operating four flights a week from Chicago O’Hare to Reykjavik, where passengers can connect to major European cities. Frequencies will increase to six a week during August. The carrier is using an A321 on the route

United is planning some changes to its Europe service later this year, all on routes operated with 757s from the carrier’s Newark hub. On October 5, United will discontinue its daily service from Newark to Birmingham, England, and its year-round flights from Newark to destinations in Scotland and Ireland will be changed to seasonal service. Newark-Glasgow flights will be suspended from October 28 to May 3, and Newark-Shannon service will be suspended from November 25 to March 8.

The laptop ban was lifted for Royal Jordanian. (Image: Royal Jordanian)

In the latest international routes news, two more Middle Eastern airlines were removed from the Department of Homeland Security’s “laptop ban” this week; an Asian carrier will start its first U.S. service to Los Angeles; LOT Polish will fly from the U.S. to Hungary; Aeromexico adds a U.S. route at San Jose; United goes year-round on a key European route; British Airways starts flying a Florida route; Denver will get new non-stops to Switzerland; and Air India adds a U.S. gateway.

More Middle Eastern airlines and airports have met the U.S. Department of Homeland Security’s new passenger inspection standards to guard against explosives in electronic devices, so this week DHS dropped its laptop ban for them. The latest carriers to allow passengers to carry laptops and tablets into the cabin are Royal Jordanian and Kuwait Airways. Royal Jordanian has 16 flights a week from Amman to New York JFK, Detroit and Chicago, while Kuwait Airways flies from Kuwait to JFK.

Last week, the ban was dropped for Etihad, Emirates, Qatar Airways and Turkish Airlines.

Hong Kong Airlines will fly a new A350 to Los Angeles. (Image: Airbus)

Hong Kong Airlines, a 10-year-old carrier operating out of (where else?) Hong Kong and partly owned by China’s Hainan Airlines, is due to take delivery of its first Airbus A350-900XWB late this year, and will use it to begin service to the U.S. According to Routesonline.com, the launch is set for December 15. The two-class A350 will fly the LAX-Hong Kong route once a day with a late morning departure from Los Angeles. Hong Kong Airlines currently has a fleet of A320s and A330s as well as code-share agreements with several carriers including Virgin Australia, Asiana, EVA, Hainan and China Eastern.

Budapest will get non-stop service from the U.S. next year. (Image: Jim Glab)

There has been no non-stop service between the U.S. and Budapest, Hungary for the past six years, but that is due to change next spring. Instead of a Hungarian or U.S. carrier, though, the flights will be operated by LOT Polish Airlines. LOT plans to use 787 Dreamliners to fly twice a week from Chicago O’Hare to Budapest starting May 5, and four times a week between New York JFK and Budapest beginning May 3.

At Mineta San Jose International, Aeromexico has kicked off new daily flights to Guadalajara using a 186-passenger 737-800. The southbound flight leaves SJC at 10:15 a.m. and the northbound service departs Guadalajara at 7:15 a.m. Aeromexico is the sixth foreign carrier to start flying to San Jose since 2015. Don’t miss our post about super low fares on this route!

Instead of ending its seasonal Newark-Rome flights this fall as previously planned, United Airlines now says it will make EWR-FCO a year-round operation. From early November through March, United said, it will fly the route from three to seven times a week. But instead of using the 242-seat 767-400 operating in the peak season, it will switch in November to a 214-seat 767-300 with 30 flat-bed business class seats and 184 economy seats, including 49 Economy Plus extra-legroom seats.

United’s decision might have been influenced by low-cost specialist Norwegian, which plans to begin 787 flights between Newark and Rome four times a week on November 9, increasing to daily frequencies next February. (We’ve asked United why it has not added SFO-Rome nonstops, but have not heard back…)

Speaking of competition against Norwegian, British Airways last week kicked off new service between Ft. Lauderdale and London four days a week, using a 275-passenger 777-200ER with business, premium economy and regular economy seating. But this route doesn’t go to BA’s Heathrow hub – it goes to London Gatwick. Norwegian started flying FLL-Gatwick three years ago.

We recently reported on new service from San Diego to Zurich operated by Edelweiss Air, a leisure affiliate of Lufthansa subsidiary Swiss International Air Lines. Next year, Edelweiss will add service from another western U.S. city: Denver. In June 2018, Edelweiss will start flying twice a week between Denver and Zurich with a 315-passneger A330-300. The carrier will offer evening departures from DEN on Mondays and Fridays

Air India’s newest U.S. gateway is Washington Dulles. Last week, the carrier started non-stop service from IAD to Delhi three times a week (Wednesdays, Fridays and Sundays) using a 777-200LR with first, business and economy seating. The flight takes about 15-1/2 hours. Air India also serves New York JFK, Newark, Chicago and San Francisco, and plans to add Los Angeles service later this year.

United flies regional jets between O’Hare and Louisville. (Image: United)

The doctor who was violently dragged off a United Airlines flight from Chicago to Louisville three months ago has given his first interview, and said that the event has done more damage to his psyche and his brain than to his body.

The incident, captured on other passengers’ cell phone videos, was widely broadcast on TV news and replayed endlessly on the Internet, leading to a plunge in United’s stock value and changes in overbooking policies at United and other major airlines.

Dr. David Dao, 69, told the U.K. newspaper The Daily Mail that he can’t remember anything about his forced removal from the flight, in which his head was accidentally but violently slammed into an armrest. He suffered a concussion, two lost teeth and a broken nose.

Dao said he will get surgery to repair his nose, but he said his real worries are about his brain.

He told The Daily Mail that because of the concussion, he is suffering from sleeping problems, loss of coordination, depression, and trouble concentrating. He has not yet returned to work and doesn’t know when he will be able to. Dao said his neurologist told him that it is impossible to say how long those problems will last, or if they might be permanent.

Dao told the newspaper that before the incident, he was an avid runner, having participated in 31 marathons around the country. But now, “I cannot run, I just walk slowly. I can only cook and use a computer very slowly,” he said in the interview. He said he rarely leaves his home any more.

Would he fly United again? Surprisingly, the answer is: Yes! Dao told the Mail: “I would fly with United again, because aviation policy has changed after the accident, I want to see how it’s changed. I would be happy to fly tomorrow if I was well enough. They haven’t offered me free flights though.”

Although United CEO Oscar Munoz went on an “apology tour” after the incident, appearing on several national TV news programs and before a Congressional committee, he never personally contacted Dr. Dao, the doctor said. The only communications were between United and Dao’s lawyer.

United and Dao reached a private settlement, so no lawsuit has been filed; the terms were not disclosed.

A typical window seat in United’s new Polaris business class. (Image: United)

In international route developments, United will deploy more 777-300ERs with new Polaris cabins on routes from San Francisco and Newark; Etihad catches a break from the U.S. laptop ban; ANA adds a third daily Los Angeles flight; Asiana will fly a new A350 to San Francisco; South African Airways puts its newest aircraft on all its Washington D.C. flights; El Al will fly its new Dreamliner in a key U.S. market; and Southwest drops a pair of Cuba routes.

So far, United’s full-blown new Polaris business class with flat-bed passenger compartments is only available on its new Boeing 777-300ERs – and it doesn’t have many of them yet. But more are on the way, and the airline is gradually extending the new Polaris cabin to more routes.Routesonline.com reports that United’s latest schedule update shows the 777-300ERs going onto three more routes in the next few months: On September 6, the 777-300ER will replace the 747-400 on United’s San Francisco-Beijing route; on October 6, the new plane will take over SFO-Frankfurt, also from a 747-400; and on October 28, a 777-300ER will replace a 777-200ER on the Newark-Tokyo Narita route.

Last month, United put the new plane onto its SFO-Tokyo Narita route, and SFO-Taipei service is set to begin August 1. It also flies them from SFO to Hong Kong and from Newark to Tel Aviv.

Some bad news on the Polaris front: The new Polaris Lounge at SFO, which was first expected to open in mid 2017 will now open in “late 2017 or early 2018” according to a spokesperson. Stay tuned. (See our previous post about the Polaris lounge here.)

Although the U.S. Department of Homeland Security has been threatening to expand its so-called laptop ban to more airports, it looks like the ban is actually getting smaller. DHS last week laid out new, tougher inspection and security standards for foreign airlines and airports to meet if they don’t want the ban extended to them, and one of the first to meet the new standards is Abu Dhabi-based Etihad. As a result, DHS said it has lifted the laptop ban for Etihad, and passengers can once again carry their personal electronic devices on board. The ban remains in place for non-stop flights to the U.S. from nine other Middle Eastern and North African airports.

Starting October 29, ANA plans to increase its schedule from Los Angeles International to Tokyo, citing “strong demand” in the market and “constant growth in the number of passengers.” The airline said it will increase its LAX-Tokyo Narita schedule from one flight a day to two; ANA also operates one daily roundtrip between LAX and Tokyo Haneda. The new Narita flight will offer a late-evening departure and will use a three-class 777-300ER.

Asiana will put a new A350 onto its San Francisco route. (Image: Airbus)

South Korea’s Asiana Airlines is planning some changes for its San Francisco-Seoul Incheon route. For one thing, instead of using a 777-200ER as previously planned, it will switch to a brand new Airbus A350-900XWB effective August 14. Then when its winter schedule kicks in on October 29, its SFO departure time will switch from daytime to late-evening (11:30 p.m.), making more connections possible at Incheon. The return flight will arrive in SFO in the afternoon.

Earlier this year, South African Airways started flying an Airbus A330-300 with its new Premium Business Class product three times a week between Washington Dulles and Johannesburg via a stop in Dakar, Senegal. Now the airline has increased Dulles service with the new plane to daily frequencies by deploying the A330-300 on its four weekly IAD-Johannesburg flights that operate via Accra, Ghana. The new business class seats recline 180 degrees and all of them offer direct aisle access, power/USB ports and on-demand entertainment systems. The aircraft’s economy section has also been upgraded.

Business class in El Al’s new 787-9 Dreamliner. (Image: El Al)

Israel’s El Al is a little late to the Dreamliner game, but it has set the schedule for deployment of its first 787-9s starting later this year. For U.S. passengers, El Al will put the plane into service six times a week beginning October 29 on its Newark-Tel Aviv route (the same route where United recently started flying its new 777-300ER), gradually increasing frequencies to 11 a week by next March. El Al will also deploy the 787-9 on its Tel Aviv-London Heathrow route starting September 12, and Tel Aviv-Hong Kong beginning March 18 of next year. El Al’s 787-9s will have a three-class configuration including a new premium economy class. Here’s a visual preview of the interiors.

The bloom is off the rose for all the new Cuba routes that U.S. carriers introduced some months ago. The latest pullback is from Southwest, which said it will discontinue its daily Ft. Lauderdale-Varadero and Ft. Lauderdale-Santa Clara, Cuba, service on September, and instead will focus on its Havana service. Southwest flies to Havana twice a day from Ft. Lauderdale and once a day from Tampa, and has applied for rights to a third daily FLL-Havana flight. The airline said it dropped the other two routes because its analysis “confirmed that there is not a clear path to sustainability serving these markets, particularly with the continuing prohibition in U.S. law on tourism to Cuba for American citizens.”

Scheduling longer flight times can make a difference in on-time arrivals. (Image: Jim Glab)

Do you ever pick one airline over another because it has a better record of on-time flight operations? Those statistics might not be as solid as you think.

An interesting article in The Wall Street Journal explores how Delta’s current number-one ranking in the Transportation Department’s on-time arrivals listings was achieved in part by “padding” its flight schedules with a little extra time.

The Transportation Department defines an on-time arrival as one that gets to the gate within 14 minutes of the arrival time shown in its schedule. If it gets there one minute later than that, it’s considered late for statistical purposes.

The article notes that Delta has increased the “cushion” in its flight schedules every year for the past seven years. The result? It went from an on-time arrival rate of 78.6 percent in 2009 to 86.5 percent for domestic flights last year, the best in the industry.

Do on-time arrival statistics make a difference to you? (Image: Jim Glab)

The analysis notes that because airlines are free to set their own schedule times, it is possible for flights of two airlines from point A to point B to take the exact same amount of time from gate to gate, but one could be on time while the other is considered late because it estimated a shorter flight time in its schedule, while its competitor padded its schedule with a few extra minutes of estimated trip time.

The Journal noted that since Delta has done so well with it scheduling strategy in terms of its on-time record, United has started to adopt the same technique (more WWDD!), padding its schedules by an average of nine minutes in 2015 and 10 minutes in 2016.

By contrast, American’s average domestic flight has a padding of just four minutes, and the flights of Hawaiian, Alaska, Virgin America and Spirit “are the stingiest on padding schedule minutes,” the article notes.

Have you noticed the padding? Is it fair? Please leave your comments below.

MileagePlus award travel could cost more on transcontinental routes starting this fall. (Image: United Airlines)

United is the latest carrier to introduce variable pricing for award travel, with an announcement that it will do away with MileagePlus Standard Awards this fall and replace them with a new category called Everyday Awards, “with pricing that will vary from flight to flight.”

The company said that Standard Awards will no longer be available for reward travel booked starting November 1. However, United said it will continue to offer MileagePlus domestic Saver awards (which are subject to capacity controls) at levels of 10,000 or 12,500 miles one-way for economy class seats, depending on distance.

Unlike Delta, which did away with its SkyMiles awards chart when it switched to variable award pricing, United said it will still publish an Everyday Award chart listing the maximum price of a ticket in miles, although the actual cost might be less at the time of booking. Southwest Airlines also has variable award travel pricing, based on the dollar cost of a trip at the time of booking.

United Airlines Boeing 737-900 (Image: Chad Slattery / United)

A United executive told USA Today that once the change takes effect in November, a domestic Everyday economy class award could run as much as 65,000 miles roundtrip vs. the current fixed rate of 50,000 miles, especially on popular transcontinental routes. He also said that United plans to increase the availability of Saver award seats by more than 10 percent in domestic and Canadian markets.

United said on its website that changes to its Saver awards starting in November will include lower prices on many short-haul, intra-regional economy seats for flights outside the U.S., like within Europe; increased Saver award prices in “select international markets;” and higher prices for United Business Saver Awards on premium transcontinental routes and some Hawaii routes.

The company also said that effective for award travel booked on or after November 1, all members (even elites) who fail to show up for their flights and want to redeposit their miles will face a $125 redeposit fee.

The coming changes will not affect Mileage Upgrade Awards, United said.

What’s behind the changeover to variable mileage pricing?” Since flight prices fluctuate based on a variety of factors, we’ve decided to take those same factors into consideration for award travel pricing,” United said on its website.

In airport news, United plans some operational changes at Houston Bush Intercontinental; Los Angeles International gets a popular new eatery for Delta flyers; Newark’s Terminal C adds several dining options; Southwest opens an international concourse at Ft. Lauderdale; and Seattle issues leases for several new concessions.

United Airlines said this week it will change its scheduling at Houston Bush Intercontinental this fall to offer “shorter, more convenient connection times and better access to more destinations.” Specifically, United plans to “rebank” its flight operations at IAH on October 29, shifting from the current 10 daily flight banks to eight. (A flight bank is a window of concentrated arrivals and departures.) Besides making for shorter connections, the airline said, the change will let it better utilize its 90 gates at IAH and “use aircraft more effectively throughout the entire country.” And in 2018, United said, it will finish its $277 million investment in the airport’s C North concourse, offering more spacious gate areas, improved technology and new dining options.

Delta’s Terminal 3 at LAX gets a Shake Shack. (Image: Shake Shack)

Los Angeles International’s Terminal 3, part of Delta’s new home at the airport, is opening a new comfort food mecca this week: Shake Shack. The fast-growing fast-food favorite started with one location in New York City 13 years ago and now has 130 worldwide (including 80 in the U.S.). Its specialty is hamburgers (all-natural, antibiotic-free Angus beef), but it also offers chicken, hot dogs, fries, frozen custard and breakfast sandwiches. It’s open from 4:30 a.m. to midnight. The chain opened its first Los Angeles location last year in West Hollywood and now has five in the area.

That long-term overhaul of concessions at Newark Liberty International’s Terminal C – United’s hub – has opened three more dining venues. But there are actually six, because these new Terminal C eateries have one identity for breakfast and then change to a different one for lunch and dinner. For lunch/dinner, the new venues include Wabi-Sabi (Asian street food), Notorious P.I.G. (barbecue, of course) and Uptop Pizzeria (build your own pie). Earlier in the day, they serve up something totally different as Crepe Juliet, Flip Flop Pancake Shop and Breakfast Boli. Two months ago, the terminal opened two other split-personality eateries – Eggy Weggy and Supreme Bowl in the mornings, then Custom Burger and Philly Cheesesteaks later in the day.

Southwest Airlines is due to cut the ribbon this week on its new Concourse A linked to Terminal 1 at Ft.Lauderdale-Hollywood International Airport, which will house the airline’s growing international operation at FLL. The new concourse has five gates that can handle both international and domestic flights, as well as a Customs and Immigration facility. It has several new shops and eateries – and even a pet restroom. Southwest flies to Nassau and to Cuba from FLL, and this month added new routes to Belize City, Grand Cayman, Cancun and Montego Bay. It plans to start service in November from FLL to Providenciales in the Turks & Caicos.

Travelers at Seattle-Tacoma International can look forward to plenty of new food and beverage options in the months ahead. The airport has just awarded leases for a couple of dozen new outlets, representing all kinds of global cuisine and branches of local favorites, as well as new retail stores. The biggest is probably the Marche Food Hall, which will be in Concourse A at Gates A5 and A6. It will include a juice bar, a bakery, an ice cream shop, a burger restaurant, a coffee shop and a beer bar. Other new options will include two locations of Starbucks Urban Market (selling news publications, sundries and travel necessities as well as the usual Starbucks fare) and eateries ranging from Asian to Italian to Alaskan seafood and more. You can see a full list here. The airport plans to boost the number of retail outlets and restaurants from the current 86 to 135 in the years to come.

We recently provided an in-depth look at United’s cheeseburger , introduced in January and now the most requested item in the airline’s Bistro on Board menu. Now United is refreshing its food-for-purchase options starting July 1, Delta is expanding its free economy class meal options on transcon routes, and JetBlue is offering a new set of boxed snacks for sale.

United is rolling out another likely winner in the comfort-food category: pizza. If you’re a pizza aficionado and you travel to Chicago, you’ve probably dined at the iconic deep-dish pizzeria Uno’s (or its sister location, Due’s). And that’s the vendor United will use for its in-flight pies.

The spinach-and-garlic pizza from Uno’s (sorry, no substitutions) will be available for purchase on United flights of more than three and a half hours. They’ll be priced at $9.99 – or you can add a Miller Light for a total cost of $13.99.

Elements of United’s protein box. (Image: United)

Other selections coming to United’s Bistro on Board menu July 1 include a Thai-style chicken ciabatta sandwich, an egg-white flatbread, and a “protein box” with hummus, tabbouleh salad, almonds and pretzel sticks. The cheeseburger will still be there, and so will United’s breakfast sandwich (egg, cheese and sausage).

Delta just announced it is increasing the number of free Main Cabin meal offerings on a dozen transcontinental routes from the current six options to 18. The airline said it will offer “distinct breakfast, lunch and dinner menus that vary on eastbound and westbound flights.” Some of the items on the new menu include a cheese plate, a Luvo Harissa roasted veggie wrap, a Greek Meze plate, a beef pastrami sandwich and a sesame noodle salad. You can see the full menu here.

A fruit, cheese and cookies plate from Delta. (Image: Delta)

In March, Delta started offering free meals in coach on its prime transcon routes between JFK-San Francisco and JFK-Los Angeles. A month later, it expanded the service to Boston-San Francisco, Boston-LAX and Boston-Seattle; Washington Reagan National-LAX; JFK-Seattle and JFK-Portland; Seattle-Ft. Lauderdale, Seattle-Orlando and Seattle-Raleigh/Durham.

JetBlue, meanwhile, is coming out with new “EatUp” boxed snack selections July 1 on flights of more than two hours, available for purchase by passengers who can’t seem to fill up on the airline’s free and unlimited snacks.

Watch Boeing show off its sleek and nimble new jets in this video released for this week’s Paris Air Show.

Links to stories from other sources that we thought you’d like to read:

Beware when connecting through Paris Charles de Gaulle Airport! Here’s a tip from reader D.M.:

You may have addressed this earlier and I missed it but Europe travelers need to know to avoid connections at CDG at all costs. I recently went to Venice, via CDG, and even though it was through Delta (and adhered to their minimum connection times at CDG) it still took nearly two hours to connect to an Air France flight into VCE. Needless to say, we missed the original connection and had to take a later flight. Upon returning to ATL, I discussed this with three other frequent Europe travelers who confirmed that they had the same recent experiences in CDG. Part of the problem is the layout and part is the fact that, with about 200 people attempting to connect to other concourses, the French police only had two agents checking passports and documents for intra-airport passengers.

In international route developments, United puts more aircraft with its new Polaris business cabin into service from San Francisco; San Diego gets new Europe service from two carriers; Hainan Airlines plans a New York route; and WOW adds another U.S. gateway.

United Airlines has taken delivery of more 777-300ERs equipped with its new Polaris international business class seat, and it is putting them into service. The airline is focusing on transpacific flights out of San Francisco for the new planes. This week, it put a new Polaris-equipped 777-300ER into service between San Francisco and Tokyo Narita, and another is due to start flying later this month from SFO to Taipei. United already uses the 777-300ER on its San Francisco-Hong Kong and Newark-Tel Aviv routes.

Lufthansa will out an A380 onto its Los Angeles-Munich route. (Photo: Chris McGinnis)

Lufthansa has some big plans for California in 2018. For one thing, the airline said it will begin service next summer between San Diego and Frankfurt. It will operate five flights a week on the route, but it didn’t say what kind of aircraft it would use. Meanwhile, Lufthansa is planning to shift five of its 14 Airbus A380 super-jumbos from Frankfurt to Munich next year, and it will put one of them onto its Munich-Los Angeles route next summer, where it currently uses an A340. Lufthansa currently uses an A380 for one of its two daily LAX-Frankfurt flights.

Last week, another airline started flying from San Diego to Europe: Edelweissis operating two flights a week (Mondays and Fridays) from SAN to Zurich. The seasonal service will continue through September 18, using a two-class, 314-passenger A340-300. What is Edelweiss? It’s a sister company of Swiss International Air Lines (and thus part of the Lufthansa family) that concentrates on the leisure market.

Speaking of Lufthansa, the German carrier is reportedly planning to try out a new pricing concept for long-haul trips through its European hubs. It’s called a “flexible routing” fare, and persons who buy it would get a discount in exchange for agreeing to let Lufthansa change their flight and routing from a connection through Frankfurt to one at another Lufthansa-family hub like Munich, Vienna or Zurich. The point is to give the airline more flexibility in steering traffic away from Frankfurt, where operating costs are higher, and still get the passenger from his desired point A to point B.

China’s Hainan Airlines has filed a schedule to start service this fall between New York JFK and Chongqing. The carrier is planning to offer two flights a week beginning October 20, using a two-class 787-8.

A Wow Air A321 (Image: Wow Air)

Iceland’s low-cost WOW Air continues its U.S. growth. This week, WOW started flying from Pittsburgh to Reykjavik , with one-way base fares starting as low as $99 (plus ancillary fees for everything from carrying on a bag to selecting a seat assignment in advance). Onward connections are available at Reykjavik to several European cities. WOW will fly the route five days a week, using a 220-passenger A321. Next month, WOW is due to add Chicago O’Hare to its route map.

United has started service on a dozen new domestic routes. (Image: United)

In domestic route news, United kicks off service in several new markets; Delta adds a Seattle spoke, and schedules a one-off 747 flight; Virgin America deploys more A321neos; Southwest’s new 737 MAXs will take to the skies this fall; and Frontier drops a San Francisco route.

Those new domestic routes that United announced last winter started operations last week. From San Francisco, United has added new daily service to Cincinnati, Detroit and Hartford Bradley, as well as three short hops (65 miles) a day to Santa Rosa, California. New service from United’s Chicago O’Hare hub includes three flights a day to Rochester, Minn., and three to Champaign/Urbana, Ill., as well as daily service to Spokane, Reno, and Charlottesville, Va. Other new routes include twice-daily flights from Washington Dulles to Springfield, Mo.; daily service between Newark-Sacramento; and daily flights from Denver to San Luis Obispo, Calif.

United has also extended some formerly seasonal routes to year-round operation, including San Francisco-New Orleans, Chicago-Tucson, Washington Dulles-Ft. Lauderdale, Newark-Salt Lake City and Denver-Kona.

On June 12, Delta added another spoke from its growing Seattle hub. The carrier started a daily A319 roundtrip between Seattle and Austin-Bergstrom International in Texas. Delta apparently sees Austin as a growth market; three months ago, it started flying to Raleigh-Durham as its seventh route from Austin, and in September it plans to add flights from Austin to Boston.

Speaking of Delta, we noticed a scheduling anomaly in Routesonline.com that might be of interest to readers who want to get in a convenient final 747 flight before those jumbos disappear from U.S. carriers’ fleets. Delta has reportedly scheduled a one-way, one-time 747-400 flight from Los Angeles to Detroit. It is due to lift off from LAX on September 5. NOTE: We found the Tuesday/Wednesday red-eye 747 flight DL1352 available on Delta.com for $317 one way. Ready to go?

If old planes aren’t your thing, how about new ones? We reported earlier that Virgin America started flying its first Airbus A321neo at the end of May on one daily San Francisco-Washington Reagan National flight, and it did the same this week on one daily SFO-New York JFK flight (VX022/29). Now Routesonlone.com reports that Virgin will put one of the new planes onto one daily San Francisco-Honolulu flight starting August 27, and one daily LAX-Newark flight as of October 15. The A321neo (which stands for New Engine Option) is the largest aircraft in Virgin’s fleet, with 185 seats, vs. 146-149 for its A320s; it has ordered 10 of them.

Southwest will start to deploy its new 737MAX aircraft this fall. (Image: Southwest)

Another airline with a new aircraft model coming online is Southwest, which is the U.S. launch customer for Boeing’s fuel-efficient 737MAX 8. Southwest has ordered 170 of the new planes, which will have the same number of seats at Southwest’s 737-800s (175), but they’re quieter, 14 percent more fuel-efficient and can fly 500 nautical miles farther. Southwest is putting them into service on scores of U.S. routes this fall and winter; you can look here to see the full roster of 737MAX 8 routes.

Frontier Airlines, which operates one daily flight between San Francisco and Houston Bush Intercontinental, will eliminate that service effective July 14.

United spokesperson Jonathan Guerin told TravelSkills that the cheeseburger is now one of the most popular Bistro on Board items, with the airline now serving more than 2,000 per day. The carrier serves the cheeseburger on most North American flights longer than 3.5 hours.

United describes it as “an old fashioned all-beef patty with cheese on a pretzel bun. Served with lettuce, tomato, pickles, ketchup, must and mayonnaise. It’s cooked onboard between 22-25 minutes in a 350F oven.”

I describe it as surprisingly good and very filling. And from what I’ve heard and seen onboard, lots of passengers feel the same way.

Last week on an ATL-SFO flight, I noticed that two first class passengers asked flight attendants to bring them cheeseburgers from the back of the bus—choosing the burger over their plated meals.

When I queried my social media streams about the burgers, most comments came back positive: “I love a good cheeseburger & compared to most plane alternatives, especially a cold option (gasp), I’ll happily devour a half-decent burger,” wrote @MilesTalk.

And it’s not just the cheeseburger United serves, it’s the fries that come with it. Somehow food scientists have figured out a way to make French-fries that bag up like potato chips, but look just like the real thing. And you know how at restaurants there are usually only a few french fries that are super crunchy? Well the whole bag crunches like those do. As the bag says, “Cut like a french fry, crunch like a chip.”

Check out the slideshow below to see how United is able to serve a hot cheeseburger in flight without it coming out a big wet mess.

Hot burger, cool condiments and a bag of french fries (Photo: Chris McGinnis)

Flight attendants deliver the hot $12 cheeseburger in a brown paper wrapper. In a separate cool container, you get the lettuce, tomato, pickle, and condiments along with a bag of the fries. You also get utensils and a napkin, which is necessary because this burger is actually juicy.

Inside the bag, the hot part of the burger is already assembled: pretzel roll (which is nice and chewy and holds up well), the beef patty (which looks like it’s been grilled, but I suspect those grill marks are fake), and the cheddar cheese, which surprisingly stays mostly in place.

Probably not the healthiest or most organic of choices, but what is when you are on a plane? (Chris McGinnis)

Miraculously crunchy fries (Chris McGinnis)

Cool condiments served separately (Chris McGinnis)

The bare burger in its brown paper bag, which serves as a protective barrier (Chris McGinnis)

Eating a cheeseburger in economy class on United requires that you clear your entire tray table– it takes a lot of room to set this meal up. First you have to tear open the paper bag to get to it. Then use the bag as a plate since you don’t want your burger touching that nasty tray table top.

The whole rigamarole might be annoying to neighbors who are not eating or who are vegan. And when all three passengers in a row get the cheeseburger, get ready to knock elbows!

(Photo: Chris McGinnis)

The top comes off easily, making room for the condiments. The bottom is pretty much glued to the patty by the cheddar cheese.

Check out how nice those crunchy fries look next to that juicy burger!

If you like the cheeseburger, you will probably like what United has in store starting in July: Uno’s deep dish pizza (an icon in the Chicago pizza scene). A spokesperson told TravelSkills that it will be “A spinach and garlic deep dish pizza for $9.99.Available on on all flights within the U.S. over 3.5 hrs and on flights from the U.S. to Canada; Mexico, Central America and the Caribbean. It’ll be prepared and served in our skillet dish to help the cheese brown and keep the crust crispy. And we’re planning a ‘Pizza and Beer combo’ for $13.99 pairing the pizza with a Miller Lite.”

Uno Pizza served on United flights starting in July

United is not the only airline serving burgers in the air. Alaska Airlines offers its popular $7 Angus Cheeseburger on its flights to/from Costa Rica, Cuba and Mexico. I’ve not partaken of this burger yet, but I’ve heard from passengers who say it’s equally good– and made with Oregon’s famous Tillamook Cheddar cheese. Spokesperson Bobbie Egan told TravelSkills: “We’ve been serving the burger out of Mexico continuously for more than a decade. Here’s a fun fact about the cheeseburger – it’s what we served people on our rescue flights from Los Cabo after the 2014 hurricane. People CRIED. The cheeseburgers (and beer and the flight itself) were complimentary.”

Have you had a burger in flight? Would you pay for one when flying in economy class? Please leave your comments below.

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Cruising into Lihue Airport on Kauai from SFO on United will get easier with two flights per day (Chris McGinnis)

United is making a big grab for the lucrative Hawaii market, adding 11 new nonstops from the mainland, and adding even more lie-flat seats on overnight flights. It is also making its Denver hub a major, year-round gateway to Hawaii from the midwest.

More flights usually results two things important to frequent travelers: lower fares and more opportunities to redeem points to get to paradise. However, demand for Hawaii trips has increased so much recently that the additional capacity might not result in significantly lower fares or redemptions. Time will tell. However, it never hurts to set up fare alerts and keep an eye out for cheaper mileage redemptions in light of this announcement.

With the addition of the 11 flights, United says that it now offers the most flights between the mainland and Hawaii than any other carrier.

But flights to Hawaii are not cheap! Looking at August roundtrips in United economy class, Chicago-Maui and Denver-Maui are running a cool $1,400. Houston-Maui is $930. Cheapest SFO-Maui is $460, and LAX-Maui is about $570.

United adding more lie-flat seats on Hawaii flights (Chris McGinnis)

Starting this summer, all overnight flights between Hawaii and Chicago, Denver, Houston, Newark and Washington will have lie-flat seats up front. (Hawaiian Airlines is now offering lie-flat seats on some of its mainland-to-Hawaii flights. American recently added lie-flat seats on flights between Honolulu, Los Angeles and Phoenix. Delta flies lie-flat between ATL and Honolulu. United has had lie-flat seats on its SFO-Lihue 757 flights for a while now, but it appears that those flights, as well as most all non-Honolulu flights will be be served with 737s from SFO.)

Will a larger Mint cabin on a new A321 model make Europe flights work for JetBlue? (Image: JetBlue)

In international route developments, JetBlue sees possibilities for Europe with new planes, more Mint; American’s new premium economy seating spreads to more routes; Delta kicks off Seoul service from its home base; Norwegian begins Barcelona flights this week; United drops a U.S.-South America route and Avianca adds one; and Etihad goes all-A380 on a key U.S. route.

JetBlue is in the midst of an analysis about how it can operate profitably on routes to Europe, according to an article in The Motley Fool, and the carrier reportedly sees two keys to making transatlantic flights work. One is the right aircraft – and JetBlue has taken steps in that direction by amending an aircraft order with Airbus to secure some A321LRs starting in 2019. With their longer range, those planes would let JetBlue fly from its Boston and New York JFK bases to major cities in western Europe. (How customers would react to a transatlantic flight on a single-aisle plane is another matter.)

The second key is competing not against ultra-low-cost operations like Norwegian and WOW, but against mainstream airlines’ premium cabins by offering business travelers a front cabin with more flat-bed Mint seats than the 16 that its domestic flights offer. JetBlue sees its domestic Mint deployment as a major competitive success story, and wants to repeat it. “Airbus’ Cabin-Flex concept will give airlines full discretion on how big to make their premium cabins by rearranging the locations of the emergency exits,” the article noted, and JetBlue is said to be looking at boosting Mint seating to 22 if it goes transatlantic.

American’s new Premium Economy section, with 2-3-2 leather seats, is coming to more routes later his year. (Image: American Airlines)

We noted recently that American Airlines has started installing its new international premium economy seating on its 777-200ERs, and Airlineroute.com reports that the carrier is taking reservations for premium economy travel starting December 15 on a number of routes. (The new section has initially been available only on select routes where AA uses new 787-9s.) In mid-December, the premium economy seats will be available on AA’s 777-200ER routes from Dallas/Ft. Worth to Buenos Aires, Frankfurt and Tokyo Narita; from Los Angeles to Tokyo Narita and Tokyo Haneda; and from Miami to Barcelona, Buenos Aires, Madrid, Paris, Rio de Janeiro, Sao Paulo and Santiago (Chile).

Delta has launched new daily transpacific service from its Atlanta hub to Seoul Incheon, supplementing the daily flight in the same market operated by its partner Korean Air. The Delta flight uses a 777-200LR featuring a Delta One cabin with 37 lie-flat seats; 36 Comfort+ extra-legroom economy seats; and 218 main cabin seats in a nine-across layout. All seats have power ports and entertainment on demand, and satellite Wi-Fi is available.

Low-cost transatlantic specialist Norwegian kicked off three new U.S. routes this week, all of them to Barcelona with 787 Dreamliners. The carrier is operating twice a week to Barcelona from Los Angeles (increasing to three a week in August); twice a week from Newark (going up to four a week in August); and twice a week from Oakland (increasing to three in August). Norwegian’s Oakland-Barcelona route is already facing competition from new entrant Level, a low-cost subsidiary of British Airways/Iberia parent International Airlines Group.

Venezuela has been going through unprecedented political and economic turmoil in recent months, and travel to that country has suffered as a result. The latest evidence: United Airlines plans to end its daily flights to Caracas from Houston Bush Intercontinental effective July 1. United is just the latest of several carriers that have suspended Venezuela flights, in part because they have had trouble getting money from ticket sales out of the country.

Avianca added A319 service to Boston from Bogota. (Image: Avianca)

Avianca has launched new U.S. service between Bogota, Colombia and Boston Logan. The Star Alliance member flies the route four times a week from Terminal E at BOS, using a two-class A319 with 12 business class seats and 108 in economy. The flight operates on Tuesdays, Thursdays, Saturdays and Sundays from Boston, and is the only non-stop service between the two cities.

Etihad Airways has put an Airbus A380 onto its second daily New York JFK-Abu Dhabi flight, replacing a 777-300ER. The other daily flight has been using an A380 since late 2015, so the aircraft change makes JFK-Abu Dhabi one of the airline’s few all-A380 routes, along with Abu Dhabi-London and Abu Dhabi-Sydney.

Flight from HEL: Finnair rolled out VWs and surfboards at HEL to launch its new Helsinki-San Francisco flights today (Image: Finnair / Twitter)

In international route developments, Delta starts up Europe routes and teams with Aeromexico to add transborder markets; Finnair comes to San Francisco; Qatar delays the addition of a new U.S. gateway; Alitalia extends its Los Angeles schedule; Norwegian alters some U.S. schedules and boosts London frequencies; Southwest expands Mexico service this winter; United adds an Asian code-share; and Air Canada starts a new U.S. route.

Delta has started service on several seasonal routes to Europe. One new seasonal route this summer is Portland, Oregon to London Heathrow, now operating four days a week with a 767-300. Other new Delta seasonal routes to Europe include daily service from Boston to Dublin and from New York JFK to Glasgow (in addition to its JFK-Edinburgh service). Delta has also resumed seasonal daily flights from JFK to Berlin and to Lisbon. In other Europe news, Delta plans to scale back its Salt Lake City-London Heathrow route to seasonal status, discontinuing the flights from October 29 to March 23.

Meanwhile, Delta also announced plans to start selling its Comfort+ extra-legroom economy seating as a separate fare category on more international routes. The seats are now on sale for travel beginning September 20 on routes from North America to Brazil, Argentina, Peru and Chile; and to China and Hong Kong.

That new joint venture between Delta and Aeromexico has announced plans to start service on five new transborder routes sometime this fall, after they get government approval. The five routes, all to be operated by Aeromexico, include Atlanta-Merida, Atlanta-Queretaro, Los Angeles-Leon, Seattle-Mexico City and Portland-Mexico City. The joint venture will also add a second daily flight between LAX and Los Cabos, and a third between New York JFK and Cancun, both operated by Delta; and a second daily flight from Atlanta to both Leon and Guadalajara, both operated by Aeromexico. With the two airlines now operating as one in terms of scheduling and pricing, these changes could mean higher fares for travelers to Mexico – but the extra flights could also mean fewer connecting hassles at Mexico City’s congested airport.

Finally, Delta is adding more service to Southeast Asia – not on its own, but through new code-shares with transatlantic joint venture partner Air France. According to Routesonline.com, Delta’s code has gone onto Air France’s Paris CDG-Bangkok service, and will do the same October 3 on Air France’s Paris-Ho Chi Minh City, Vietnam flight.

Finnair is using an A330 on its seasonal San Francisco route. (Image: Finnair)

San Francisco International’s newest transatlantic route is to Helsinki, Finland. Finnair this week introduced seasonal service from SFO to the Finnish capital, using an Airbus A330-300 to fly the route three times a week, departing SFO on Tuesdays, Thursdays and Sundays. The Helsinki flights will continue through September.

We reported a while ago that Qatar Airways was planning to add another U.S. gateway in early January with the addition of service between Doha, Qatar and Las Vegas. But the carrier’s latest schedule filings now show that launch date has been pushed back to June 1, 2018. Qatar still expects to fly the route four days a week with a 777-200LR.

It looks like Alitalia will turn its seasonal Los Angeles-Rome service into a year-round operation — almost. Alitalia, a member of Delta’s Skyteam alliance, filed a new schedule showing its LAX-Rome service will not end October 29 as previously planned, but will continue after that three times a week – at least until January 15, when it goes on hiatus until March 6.

We’ve reported previously on the big plans by Norwegian Air International to begin new low-fare service in June from the northeastern U.S. to various points in Europe using its brand-new, longer-range 737MAX 8 aircraft. But Boeing has warned the carrier of delays in delivering the new planes, so Norwegian has been scrambling to adjust its fleet plans. Instead of the new 737MAX 8s, the company now plans to substitute Norwegian Air Shuttle 737-800s for much of the summer on new service from Providence to Bergen, Norway; Belfast, Northern Ireland; and Shannon, Cork and Dublin, Ireland, as well as service from Stewart Airport in Newburgh, N.Y. to Shannon, Dublin, Edinburgh and Bergen.

Meanwhile, Norwegian is also planning to increase frequencies on several U.S. routes to London Gatwick when its winter schedule kicks in on October 29. All the affected routes use 787-9s. Norwegian will boost Oakland-London service from three flights a week to four, while Los Angeles-LGW increases from five flights a week to daily service; Orlando-LGW goes from one a week to two; Ft. Lauderdale-LGW increases from three a week to four; and Boston-Gatwick from four a week to five.

Although Delta and Aeromexico are tightening their grip on the transborder market, other competitors are stepping up their game as well. Southwest Airlines’ winter schedule, effective November 5, shows an increase of its Houston Hobby-Mexico City schedule from three flights a day to four, while its weekly flights from Denver to Puerto Vallarta and Los Cabos both go to daily frequencies. On November 11, Southwest will kick off new weekly flights to Cancun from both Nashville and St. Louis. Interjet, the low-cost Mexican carrier, plans to boost its service between New York JFK and Mexico City from 18 flights a week to 25 starting June 15. And United on December 17 will introduce seasonal weekly flights (on Saturdays) between its Denver hub and Cozumel.

Air Canada has added a new destination from Denver. The carrier recently started Air Canada Express service twice a day from Denver to Vancouver, using a 75-passenger CRJ705.The schedule will drop back to once a day September 10.

United will introduce daily nonstop flights between Los Angeles (LAX) and Singapore’s Changi Airport (SIN) on October 27, 2017 using a Boeing 787-9 Dreamliner.

The flight between LAX and SIN will set the new distance record for any airline operating a flight to or from the United States, at 8,700 miles. Flying times will be approximately 17 hours, 55 minutes westbound and 15 hours, 15 minutes eastbound.

Fare info is currently not available since the flights still require government approval. But for an idea of what they may be, let’s look at SFO-SIN. Currently, the lowest roundtrip economy fares for July flights are about $850. Business class is about $4,200.

Even though this will be United’s looooongest flight, business class passengers will not fly in the new Polaris business class seat. Eventually United will get around to installing the new seats on its Dreamliner fleet, but for now, the new seat is only found on its newest Boeing 777s, currently deployed on SFO-Hong Kong, Newark-Tel Aviv, and soon, SFO-Tokyo.

United will use a new Boeing 787 Dreamliner on LAX-SIN. (Image: United)

United’s existing service between San Francisco International Airport (SFO) and SIN started one year ago and holds the current record for the longest scheduled 787 Dreamliner flight operated by any airline and is currently the longest scheduled flight operated by any U.S. carrier, at 8,446 miles.

With the launch of SIN-LAX nonstop, United will terminate its service between Hong Kong and Singapore.

UA 37 will depart Los Angeles at 8:55 p.m. daily, arriving in Singapore at 6:50 a.m. two days later (all times local). The return flight, UA 38, will depart Singapore’s Changi Airport at 11:00 a.m. daily, arriving at Los Angeles International Airport at 10:15 a.m. the same day.

United will have flat bed business class seats like this (configured 2-2-2) between LAX and SIN starting in October (Photo: Nancy Branka)

Sneaky: It’s important to note again that United will NOT offer its much ballyhooed new seat on this flight. We’ve written before about the confusing way United markets its Polaris business class. Last fall it rebranded all its business class as “Polaris business class.” This means that when you see “Polaris” when booking your flight, or on your boarding pass, you will not necessarily fly on a plane with the new Polaris seats– as a matter of fact, for the next several years, it’s more likely that you WON’T fly in the new seat.

Here’s the wording from United’s press release about the LAX-SIN flights… sneaky or not?

United’s 787-9 Dreamliner aircraft will feature a total of 252 seats – 48 United Polaris business class, 204 United Economy, including 88 Economy Plus. United Polaris business class, a reinvention of the airline’s international premium cabin travel experience, offers elevated comfort and service for a restful night’s sleep in the air.

Hot cookies in business class on United 757 between SFO EWR (Chris McGinnis)

Responding to new creature comforts its competitors are offering on prime transcontinental routes, United said it will introduce hot meals for Economy Plus passengers and will add San Francisco-Boston to its premium transcon network, with flat-bed seats in the front cabin on all flights.

In doing so, it will eliminate its longstanding premium branded service product known as “p.s.,”and refer to the new product as simply Premium Transcontinental Service.

The airline said that effective July 1, in-flight food and beverage service for passengers in its extra-legroom Economy Plus seating on Premium Transcontinental routes (Newark-SFO/LAX and now Boston-SFO) will include a free hot entrée, dessert and fruit, pre-arrival snack, and alcoholic drinks.

The upgraded flights are available for booking today. As with United’s premium flights into Newark, elite level members of Mileage Plus can use their status to upgrade to Economy Plus. But status won’t get you into the cozy confines in those big seats at the front of the plane– you have to pay for that. Checking today, the cheapest round trip business class nonstop between SFO and BOS is running at about $1,200. Economy class is is about $450.

United will have flat bed business class seats like this on all between SFO and BOS starting in July (United)

Its new Boston-San Francisco schedule will use mostly 757-200s. But it will also have 777s on the route (“the market’s only widebody service,” United noted), including early-morning departures from both cities, an 8:30 p.m. departure from Boston and several red-eyes from San Francisco. “The most popular timings in peak periods will operate with widebody Boeing 777 aircraft including 8 a.m. service from San Francisco and an early evening Boston departure, ideal for business customers traveling at the end of the work day,” United said.

Back to the upgraded food offerings… “Sample menu selections include savory roasted chicken with a smoked barbecue sauce and butternut squash tortellini with sage cream sauce. Dessert options will include New York’s favorite sweet treat, cheesecake, as well as a chocolate brownie and fresh seasonal fruit,” United said.

Seatmap on United 777 SFO-BOS in August

In recent weeks, both Delta and American announced free meals for main cabin passengers in transcontinental markets. Delta said it would offer the amenity on a dozen coast-to-coast routes, while American limited it to JFK-LAX and JFK-SFO. The difference in United’s announcement: Delta and American are serving up free cold meals to all economy passengers; United will offer hot meals, but only to those with Economy Plus seats, not all main cabin passengers.

By adding Boston-San Francisco to its premium transcontinental network, United is promising flat-bed business class seating on all flights in that market. The flat-bed battle for SFO-BOS customers started when JetBlue expanded its premium transcontinental Mint front-cabin service to BOS-SFO; then Delta announced it would jump back into the Boston-San Francisco market on June 8, offering two flights a day using 757-200s configured with front-cabin flat-bed seats.

United said that in addition to flat-bed seats, its SFO-BOS business class service will provide duvets and pillows from Saks Fifth Avenue; new amenity kits, also from Saks; a signature Moscow Mule cocktail; hot towel service; and seasonally refreshed cuisine from a network of celebrity chefs.

After suffering through years of flying on United’s oldest, tattiest 757s on frequent trips to Boston, this is great news– mostly because those 6-7 hour slogs are so painful. What do you think of the new service? Which airline will you likely fly between California and Boston? Please leave your comments below.

Alaska Airlines will start Mexico City nonstops from SFO and LAX in August. (Image: Alaska Airlines)

In international route developments, Alaska unveils plans for its new California-Mexico City flights; Southwest will add more international service from Ft. Lauderdale; Finnair is about to launch San Francisco flights; United schedules aircraft changes for some transpacific markets from SFO and launches more seasonal Europe service; American puts its code on new flights from the West Coast to Barcelona; Air India adds two U.S. gateways; and Avianca Brasil adds a U.S. route.

Alaska Airlines has won Transportation Department approval for Mexico City routes thanks to slots at MEX that Delta and joint venture partner Aeromexico had to give up, and now Alaska has released schedule plans for its new service. On August 8, Alaska will start flying one daily roundtrip from both San Francisco and Los Angeles to Mexico City; on November 6, it will add a second daily LAX-MEX flight, plus one a day from San Diego to Mexico City. The SFO flight and the first LAX flight will use 737s; the second LAX flight and the San Diego service will use E175s.

Southwest Airlines is due to cut the ribbon in a couple of weeks on a new international concourse at its Ft. Lauderdale base, when it will also add service from FLL to new international destinations including Montego Bay, Cancun, Belize and Grand Cayman. Now Southwest has announced two more international destinations from Ft. Lauderdale. In early November, it will begin daily flights from FLL to San Jose, Costa Rica and Punta Cana, Dominican Republic. And on November 11, the carrier will also start Saturday-only service to Cancun from Nashville and St. Louis.

Finnair will use an A330 on its San Francisco route. (Image: Finnair)

June 1 is the launch date for seasonal Finnair service from San Francisco to Helsinki, operating three days a week through the end of September with an Airbus A330-300. Finnair is a member of the American/British Airways Oneworld alliance, and Alaska Airlines this week announced a frequent flyer partnership with Finnair as well. “Members of Alaska Mileage Plan can begin earning miles on Finnair starting today,” the airline said. “Award redemption will commence later this year. Finnair Plus members can begin earning and redeeming points on Alaska Airlines starting today.”

United Airlines is planning some equipment changes on transpacific routes from San Francisco this winter, according to Routesonline.com. On August 1, United will pull the 747-400 from its daily SFO-Taipei flight, replacing it with a 777-300ER. Starting October 28, one of United’s two daily SFO-Shanghai Pudong flights will use a three-class 777-200ER instead of the previously planned 787-9; the other will use a 787-9. On December 16, United will boost SFO-Auckland schedules from seven to 10 a week as previously announced, but will use a 787-9 instead of a 787-8 for the winter season. And starting December 20, United’s daily 787-9 service from SFO to Tokyo Haneda will switch to a 777-200ER.

Meanwhile, United on May 24 is due to kick off its next round of seasonal transatlantic service, including flights from Newark to Athens continuing through October 4; Washington Dulles to Barcelona through October 27; and San Francisco to Munich through September 3. On May 25, United adds Chicago O’Hare-Shannon service continuing through September 5, and Chicago-Edinburgh flights through October 4.

Level will fly A330s from Oakland and Los Angeles. (Image: IAG)

Remember that new low-fare service from the West Coast to Barcelona that we told you about in March on a carrier called Level? That’s a new low-cost operation from International Airlines Group, the parent of British Airways and Iberia, and it’s due to get off the ground next week, with twice-weekly Los Angeles-Barcelona flights beginning June 1 and three flights a week from Oakland to Barcelona starting June 2, both using two-class A330s. And now Routesonline.com reports that BA/Iberia’s joint venture partner American Airlines will put its AA code onto the Level flights.

Air India’s SFO-Delhi flight proving very popular (Image: Peter Biaggi)

Air India is said to be doing so well with its San Francisco-Delhi service that it plans to add two new U.S. gateways later this year, according to The Times of India. The carrier has already announced plans to start flying to Washington Dulles in July, and the newspaper said Air India now expects to begin non-stop Los Angeles-Delhi service September 1, followed by Dallas/Ft. Worth service sometime later this year. The report said Air India is seeing a surge in passenger demand for U.S. service now that travelers cannot take their laptops into the cabins of the big Middle Eastern airlines on non-stop flights to the U.S. Besides its SFO service, Air India also flies to Delhi from New York and Chicago, and to Mumbai from Newark.

Avianca Brasil is due to kick off new daily flights between Miami and Sao Paulo June 23, with red-eye service in both directions.

United will add service to Buenos Aires from Newark. (Image: Buenos Aires Tourism)

In international route news, United is adding a South American route from Newark; JetBlue expands Mexico City service and strengthens ties with Icelandair; American will sell premium economy seats from Chicago to Paris; Emirates trims its JFK schedule; Air China changes its mind about a new LAX route; El Al comes to Florida; and LOT adds Newark service.

United Airlines said it will begin new year-round daily service on October 28 between its Newark hub and Buenos Aires, Argentina. The route will use a 767-300 with business class, Economy Plus and regular economy seating. And both northbound and southbound flights will be red-eyes, with a 9:50 p.m. EWR departure and a 9 p.m. Buenos Aires departure time. United also said it will increase service between Newark and Bogota, Colombia from one flight a day to two for the summer season, June 8-August 14.

JetBlue will increase capacity between Florida and Mexico Cityeffective September 6, boosting its schedules from one flight a day to two from both Ft. Lauderdale and Orlando, offering early morning and midday southbound departures on both routes. Meanwhile, JetBlue has also enhanced its partnership with Icelandair to include frequent flyer reciprocity. Members of JetBlue’s TrueBlue program can now earn points on Icelandair flights, and vice-versa for Icelandair Saga Club members flying on JetBlue.

American’s new premium economy seating is on 787-9s in select markets. (Image: American Airlines).

American Airlines is reportedly planning to put a 787-9 equipped with its new premium economy cabin into service this summer between Chicago O’Hare and Paris. It’s currently offered only on a few routes out of Dallas/Ft. Worth. But the ORD-Paris debut of the new cabin is only for a short period: July 5 to August 5. American normally uses a 787-8 on the route.

A few weeks ago, Emirates said it was cutting frequencieson its routes from Dubai to five U.S. destinations (Ft. Lauderdale, Orlando, Seattle, Los Angeles and Boston), partly because the U.S. ban on in-flight electronic devices aboard inbound flights was taking a big toll on bookings. And now it is adding New York JFK to that list. According to Routesonline.com, Emirates will trim its Dubai-JFK non-stop schedule from three flights a day to two effective June 4 through at least the end of June. The carrier also offers one-stop JFK-Dubai service via Milan.

Air China apparently never started taking reservations on the new Los Angeles-Shenzen service that it planned to start flying July 6, and it’s a good thing – because the carrier has now pulled the route from its schedule, Routesonline.com said. Air China had planned to operate the service three times a week with a 787-9.

El Al will start Tel Aviv service from Miami this fall. (Image: Israel Ministry of Tourism)

Miami will go back onto El Al’s route map in November, when it plans to start flying MIA-Tel Aviv three times a week. The Israeli carrier discontinued Miami service in 2008. Its other U.S. gateways include Boston, New York JFK, Newark and Los Angeles.

The newest U.S. route for LOT Polish Airlines is Newark-Warsaw, which it recently started flying four times a week with a two-class 767-300. It will upgrade the route to a three-class 787 in August, and boost frequencies to five a week.

A window seat in United’s new Polaris business class- but where do you store all that stuff? (Image: United)

Earlier this year I received a query from a colleague who travels to Europe and Asia in business class around twice a year. She had a trip to Hong Kong coming up and was wondering if she should try out the new United Polaris flight (with the new seats). Since the service was brand new, she was concerned that it might not be up to par and had some concerns about flying in a brand new plane over all that water. She was weighing her options for SFO-HKG nonstops that include United, Cathay Pacific and Singapore Air. “Which one do you suggest?” she asked

My reply: “I would have to say go United this time. Based on what I saw at SFO plane is really nice. Avoid the aisles and get a good window seat (per instructions in this post) and I think you’ll be happy. Plus you’ll be one of the first folks to try it, so will have lots of cocktail party material when you get back. As for safety concerns, the plane is brand new, but it’s a B777– a real workhorse and has been around long enough for any kinks to be worked out.”

She took the flight last month, for which her company paid the $5,500 roundtrip fare. Here’s her report with some notes from me…

Well Chris, I don’t think people are going to be too happy with this new plane. Several passengers, on both legs of my journey, were complaining at the end that the seats “weren’t comfortable”– that they are too hard and they really miss the storage space provided in the previous iteration. That was my main complaint too, there’s nowhere to put anything. That small compartment isn’t cutting it, especially with the two blankets and two pillows piled on your seat at boarding. Where are you supposed to put those things if you aren’t using them? I also noticed that window seats no longer have those nice spacious bins under the windows like they did on the 747s. [Note: United recently reduced the number of items left on the seat at boarding. Passengers should now request extra pillows or blankets.]

On the positive side, the blankets were both very nice and felt expensive. They were warm and comforting as was the pillow. The chocolate before and after the flight is a nice touch.

A window seat in United’s new Polaris cabin on B777-300ER- note the long bar (Photo: Chris McGinnis)

These are the window seat storage bins on United 747s – enjoy them while you can! 747s fly away in October (Photo: Chris McGinnis)

When it came to the seat, I found the long armrest bar along the window to be strange and I banged my arm against it while sleeping more than one time. It’s the bar they have going across where you can control your seat. It’s strange as it sort of floats at the end of the window.

Also the configuration of the seat didn’t allow me to put both arms on the rest at the same time. I felt like I had to lean to the left to the armrest closest to where my drink was, but because it’s sort of angled my arm wasn’t on the other arm rest.

I don’t know, I wasn’t in love with it and the seats felt hard and I couldn’t find the right configuration while just watching a movie to be comfortable. I miss the ottoman that joined with the area where your feet go (on the old planes).

Seating controls include a simple dial for adjusting recline as well as buttons for more specific movements, lumbar support, lighting, and do not disturb light (Scott Hintz)

Am not sure how to describe it all but I felt like the seat wasn’t great and many other people said the same thing. They couldn’t figure out how to control it, as to me the only controls that made sense were the rolling button and the leg lift. When pressing the other buttons I had no idea what they did and if they were doing something but I didn’t feel anything happening.

As for service, on our way out this NEW plane didn’t have wi-fi. People were PISSED in business class. (But they did compensate us with miles in the end– and they offered it to everyone on the whole plane, not just business class. I received 8,750 miles.)

The United Lounge at SFO is under construction and the part that is still open is very crowded and seems like a mess.

Inflight service on the first SFO to HKG leg was terrible. Flight attendants made no personal greeting once we got on the plane (like before) and none of them offered us the PJs or extra cool pillow option (which I read about on TravelSkills). Guess you have to read a blog or your brochure in order to know about it– and ask specifically for it.

Wine flights offered on departures after noon (Scott Hintz)

I tried a wine flight on the way out just because I saw it on your post, but again, the FA didn’t offer or suggest it— they were just pouring wine in individual glasses like before. I saw the three glass wine flights on the bottom of the drink cart and asked for one as did the person behind me. But if I had not asked, neither of us would have been given the option. Plus, the flight attendant knew nothing about the wines we were trying, and could not pronounce what they were. When I asked for a suggestion to replace the Chardonnay (which they were out of), she had no clue what to offer, saying “I know it’s white, but…” So I’m not exactly sure what I was drinking.

I’m not sure the new plane itself is great, either. Every time flight attendants made an announcement a loud ringing happened or you could hear other flight attendants chattering in the background. It just seemed weird and some of the older, seasoned travelers were NOT happy about the new plane. People did like being in their own seat with aisle access, but I heard grumblings of “I wish they didn’t change the seats” and “where is all the storage!” Oh, and the FAs kept telling us the aisles were narrower and that it was difficult for them to reach into our pods to get to the tray tables…so they seemed to be a bit uncomfortable too.

This is what she was expecting, but … (Image: Matthew Klint)

As for food, it was fine– I had the beef shortrib and it was good as always. But get this- on this flight we did not get the standard ice cream sundae bar. Instead they plopped down a Haagen-Dazs cardboard container and said go for it! I asked about the sundae bar and the flight attendant said, “We don’t have that anymore, they took it away last month.” And I was like, “Huh? It’s right there on your menu.” [Note: United is having some teething issues with the new bowls which are cracking and breaking so the lack of ice cream sundaes is likely temporary.)

So I think I will go Cathay next time to check it out!

Have you flown United Polaris with the new seat yet? Let us know what you think in the comments below!

Would you like to submit a Reader Report to TravelSkills? We’d love to hear from you, and so would readers! They are some of our most popular posts! Here are guidelines to submitting a report.

TravelSkills’ 10 most popular posts over the last week (descending order):

1 Russian mystery plane at SFO – this post was picked up by Drudge Report and snagged 150,000 views on Thursday! Still no official word on what exactly all these Antonov planes are doing at SFO- but there’s plenty of speculation in the comments!

Have you been to the new African American History Museum on Washington, DC yet? Read about how a trip there took editor Chris McGinnis on a journey through time to his adolescence and reminded him of a guardian angel! From the Atlanta Journal-Constitution.

Links to stories from other sources that we thought you’d like to read:

Boston will get new Delta Connection service to four cities. (Image: SkyWest)

In domestic route developments, Delta and JetBlue both announce more service out of Boston; United expands Basic Economy to more routes; Virgin America starts flying new A321neos; Alaska adds a pair of Seattle markets; Southwest adds service at Sacramento; and American grows at Santa Rosa and Charlotte.

Boston travelers are the beneficiaries of an ongoing battle for market share between Delta and JetBlue. In the latest round, Delta unveiled new or expanded service on several BOS routes, in addition to its previously announced plans to start Boston-San Francisco flights on June 8. The carrier said its summer schedule this year will include new mainline service from Boston to Austin, along with new Delta Connection flights to Kansas City, Jacksonville, Buffalo and Norfolk. And on September 10, Delta will add a second daily roundtrip between Boston and Nashville.

And there’s more to come next winter: Delta said effective December 21, its Boston-West Palm Beach and BOS-Ft. Myers service will increase from weekend-only to daily, and Boston-Ft. Lauderdale will increase from weekends-only to twice-daily. The expanded schedule will give Delta 12 new destinations out of Boston since November of last year.

A few days later, JetBlue announced its own expansion plans for Boston-Florida routes, including the addition of one more seasonal daily roundtrip from Boston to Jacksonville, to Palm Beach and to Ft. Myers. JetBlue had already announced that it will lay on a fourth daily Boston-Los Angeles Mint roundtrip in October, and will start Boston-San Diego Mint service in December. At Ft. Lauderdale, meanwhile, JetBlue said it will begin a daily roundtrip to Salt Lake City beginning November 16.

Lie-flat front cabin seating on a Delta 757-200. (Image: Delta)

Speaking of Delta, we noticed a couple of unusual entries on Routesonline.com, which tracks all airlines’ filings of new routes and service changes. Routesonline said Delta plans to put a 757-200 with flat-bed Delta One seats into service on one of its daily Boston-Minneapolis flights starting January 3 of next year. And from this month through October, Delta will use the same aircraft on one of its three daily New York JFK-Philadelphia flights; the other two still use Endeavor Air regional jets. Are these domestic legs of international flights? Any ideas, readers?

When United started offering bare-bones Basic Economy fares earlier this year, it did so mainly on routes between Minneapolis-St. Paul and its major hubs. But now United has started selling the ultra-low, no-frills fares in more than 100 domestic markets, mainly from its hubs to leisure destinations and to other hubs, for travel beginning May 9. That includes routes like Newark-Orlando, Chicago-Denver, Washington Dulles-Orlando, Denver-Houston, San Francisco-Orlando and Chicago-Ft. Lauderdale. We’ve even heard they are in markets without ultra-low-cost-carriers such as LAX-SFO.

An Airbus A321neo in Virgin America livery. (Image: Virgin America)

Although it’s now technically part of Alaska Airlines Group, Virgin America remains a separate brand and operating unit with its own new aircraft deliveries. And over the next several weeks, Virgin will put its newest aircraft type into service – the Airbus A321neo. (The neo stands for New Engine Option.) The company said the new A321neos – it has ordered 10 of them – will have 185 seats. That will make it the largest in Virgin’s fleet; its current A320s have 146-149 seats, while its A319s have 119. The first A321neo will go into service May 31 between San Francisco and Washington Reagan National, and the second will start flying June 14 between SFO and New York JFK.

Speaking of Alaska Airlines, it recently started service on a pair of new routes out of its Seattle hub. That includes one daily roundtrip from Seattle to San Luis Obispo and one between Seattle and Wichita. Both routes are operated by SkyWest with 76-seat, three-class E175s.

Southwest Airlines is growing at Sacramento. Besides new twice-daily flights between Sacramento and Long Beach starting August 1, the airline will also start daily Sacramento-Spokane service on the same date. And on June 5, Southwest will add more frequencies in two other markets, boosting its Sacramento-Seattle schedule to as many as six flights a day, and increasing Sacramento-San Diego to as many as 11 a day.

American Airlines’ new service (started in February) between its Phoenix hub and Sonoma County, California’s Charles Schulz Airport in Santa Rosa has been filling up fast, so the carrier plans to add a second daily flight in the market starting July 5. The Santa Rosa flights use American Eagle 70-seat, two-class CRJ-700s. Elsewhere, American plans to add two new American Eagle routes out of its Charlotte hub on August 22, with two flights a day to Shreveport, La., and two a day to Toledo, Ohio. Both will use CRJ-200s operated by PSA Airlines.

It’s ironic that word leaked out this week about American Airlines’ plans to reduce seat pitch on some of its new single-aisle aircraft. Ironic because it’s the same week that the House Transportation Committee held hearings in Washington about U.S. airlines’ poor treatment of passengers– and the possibility of regulating airline seating was discussed.

CNN said it learned that American plans to stuff more seats into its new 737 MAX aircraft by reducing seat pitch from the standard 31 inches to a tight 29 inches on three rows in the economy cabin, and to 30 inches on the rest. The report said United Airlines “is considering a similar move.”

Our guess is that those three painful rows will be reserved for passengers who have booked the cheapest “basic economy” fares which the major airlines say they’ve introduced to compete with ultra low cost carriers. Since these will be the least desirable seats, and basic economy passengers are the last to board, they’ll end up in these seats by default. Another issue left up to speculation now is whether or not these seats will recline. I would hope not, but you never know.

The new configuration will give American 170 seats on the new planes, vs. 160 on existing 737-800s, although they will still offer first class and Main Cabin Extra (with 35-37 inch pitch) seating.

According to the CNN report, 40 of the 100 737 MAX aircraft ordered by American are expected to join the fleet by the end of 2019, and the airline is reportedly thinking about reconfiguring economy seating in its older 737-800s to match the new planes.

“As the big airlines match each other move for move, the risk is that 29 inches becomes the standard (seat pitch) for flying economy in the United States,” CNN said.

Frequent travelers know that an inch or two of more (or less) legroom can make a big difference in comfort, and if the legacy carriers were to reduce that number, they risk losing one of their main advantages over ultra-low-cost carriers.

Among the major airlines, seat pitches on single-aisle domestic aircraft generally range from 30 to 32 inches. Almost all airlines offer extra legroom seats with 34-36 inches of legroom for elite level members of frequent flyer programs or those who pay higher fares.

According to Seatguru.com, American offers 31-inch pitch on its 737-800s in economy class, and pitches of 30-31 inches on A319s, 31 on A320s and 31-32 on A321s. Delta’s economy pitch is 30-31 inches on 737-900s, and 31-32 inches on 737-800s and single-aisle Airbus planes. At United, 737-800s and -900s offer 30-31 inch pitch. Alaska’s 737-800s have 31-32 inches and 737-900s have from 31 to as much as 35 inches.

JetBlue appears to be the most generous, with economy class legroom ranging from 32-33 inches on A321s to 34 inches on A320s. Southwest’s standard pitch is 31 inches on 737-700s and 32-33 on 737-800s. At Virgin America, economy seat pitch is 32 inches on A319s and 320s.

By contrast, low-cost Spirit Airlines has a standard pitch of 28 inches across its fleet of single-aisle Airbus planes. Frontier Airlines’ economy seat pitch is 28-31 inches on A319s, 28-29 on A320s and 30-32 on A321s.

What do you think about the tighter configurations? Is the new “get what you pay for” mentality among major airlines going to far? Should seat pitch minimums be regulated by the feds?

Southwest had the lowest domestic award travel costs in a new study; Delta the most expensive international awards. (Image: Southwest Airlines)

Southwest Airlines’ Rapid Rewards program last week was named Program of the Year in the annual Freddie Awards, and a new study from MileCards.com suggests part of the reason why it won.

The study found that the cost of a Southwest domestic reward flight is lower by far than the other four largest airlines, and the availability of the lowest-cost “saver” awards is far greater on Southwest as well.

The study examined award flight costs on 100,000 date/route combinations for domestic economy travel from March 1 through October 31 of this year. It found that the average roundtrip cost of a Southwest award flight was just 13,629 miles; the comparable average mileage cost on the other four largest airlines ranged from 27,871 on Delta to 47,017 on American. (It should be noted that competitors’ mileage costs were lower than average on routes where they compete against Southwest, but still not as low as Southwest’s.)

Source: MileCards.com

As for the availability of the lowest-cost “saver” awards, MileCards.com found that Southwest had them on 95 percent of the days checked, vs. 76 percent for Delta, 62 percent for Alaska, and just 48 percent for United and American.

“The catch – Southwest doesn’t fly to Hawaii, or some popular award destinations in the mainland U.S. like Vail and Anchorage,” MileCards.com said. “Delta SkyMiles, which operates to more destinations, came in second with an average price of 27,871 miles across all routes studied, and 20,001 miles roundtrip on routes where Southwest operates flights.”

Speaking of Hawaii – one of the most popular award travel destinations – the study found the lowest-cost award flights on Alaska, averaging 54,618 roundtrip. Delta wasn’t far behind at 57,020. “American AAdvantage charges the most, with an average price of 97,375 miles, and only 6% of dates available at the ‘Saver’ level price of 45,000 miles on its own flights,” MileCards.com said. See the full Milecards study here.

Source: MileCards.com

Southwest’s Rapid Rewards program ties award travel costs to the prevailing air fares available at the time of travel, and thus doesn’t issue an award price chart. Delta took some criticism a few years ago when it stopped publishing a SkyMiles awards chart, but MileCards.com suggests that there are positive and negative aspects to Delta’s strategy.

“Now, domestic economy coach tickets (on Delta) can be found on many routes for just 10,000 miles roundtrip, and others at 15,000 miles roundtrip, while others cost more than the old 25,000 mile standard. By doing this, it has better flexibility to come closer to matching the point prices of Southwest, which doesn’t publish a menu of award prices,” MileCards said.

“The flip side is Delta has aggressively raised the prices of international business class awards that are not part of this study. A business class award to Europe on one of Delta’s partners now costs 170,000 miles roundtrip, up from 125,000 miles a year ago.”

As for United, the study suggests that MileagePlus members are better off saving their miles for international rather than domestic award flights because they’ll get more value out of them. The study praised American’s AAdvantage program for allowing members to change the dates of award travel for no fee, if it’s done 21 days in advance and costs the same.

But it criticized AAdvantage for having “the most inconsistent online search experience. Partner airlines like Alaska and Cathay Pacific are an important part of the value proposition of American miles and many are not readily visible when searching the AA.com website.” It added that AAdvantage “also causes headaches for international travelers by passing on large carrier surcharges from its primary partner to Europe, British Airways, which can add $700 or more onto a basic Economy Class award.”

The study turned up one interesting nugget about the best days to travel on award tickets: You’ll find the best deals for flights on Tuesdays, with an average cost of 30,574 miles; the highest average costs were on Sundays at 41,332 miles.

What’s the best “deal” you’ve found using miles recently? The worst deal? Please leave your comments below.

Climb this secret staircase to see the crew rest area in a brand new United Boeing 777-300ER (Photo: Chris McGinnis)

As the crowded, busy summer season approaches and we are all wondering what kind of spaces we’ll soon be traveling in, it seems time for another look at some of the secret spaces we’ve recently discovered onboard planes.

We have five to show you here:

CATHAY PACIFIC

I had the chance to ride on one of Cathay Pacific’s brand new Boeing 777-300ERs from the factory in Seattle to Hong Kong. We created a video of the crew rest area during that flight, which caused an internet sensation.

To this day, it is by far the most popular video we have produced, snagging nearly a million views so far.

A brand new Boeing 777-300 ER at the factory in Seattle (Chris McGinnis)

I took the video on a “delivery flight” from the Boeing factory to Cathay Pacific’s HQ in Hong Kong, so there were only about 80 passengers on a jumbo jet that can carry about 350. While the seats and service were fine, I was curious to see the large crew rest area on this plane.

Since long-range aircraft like the Boeing 777 can fly nonstop for 16-18 hours, airlines are required to offer rest areas for inflight crews who work on shifts.

On the Cathay Pacific 777, the rest area is located above the economy class section at the rear of the plane. It’s accessed via a non-descript door in the galley area. There’s another rest area (which I did not see) for pilots at the front of the plane.

One of eight sleeping pods for flight attendants on a Cathay 777 (Chris McGinnis)

So go have a look— it might be the only time you’ll ever see a crew rest area since visits by passengers on regularly scheduled flights are forbidden.

The secret staircase at the back of a Cathay Pacific Boeing 777 (Photo: Chris McGinnis)

Luckily, that was not the only time I was allowed inside one of these secret spaces. Read on for more recent visits….

UNITED

Most recently, I took a spin through United’s new Boeing 777-300ER— the one with the new Polaris business class seats, which is now flying between SFO and Hong Kong.

United’s brand new Boeing 777-300ER arrives at SFO for the first time (Photo: Chris McGinnis)

There are two crew rest areas on this plane. One is upfront for pilots, the other is accessed by a secret door by the rear galley and contains six soundproof sleeping berths for flight attendants. This get-away-from-it-all space is cherished by crew, especially on those 12-15 our transpac long hauls!

SINGAPORE AIRLINES

We were also invited up to Seattle to see Singapore Airline’s newest B777 in 2013 to prepare this report and slideshow, and to grab this image of the peach pink confines of its crew rest area:

A brand new Singapore Airlines Boeing 777 at the factory in Seattle (Photo: Chris McGinnis)

View from the QANTAS jaw-dropping first class lounge in Sydney. Crew rest area is located behind the windows on the bubble. (Chris McGinnis)

While doing so, I noticed flight attendants entering the secret staircase to the crew rest area and asked if I could slip in for a quick video, and they obliged! See below look at that!

A look inside the crew rest area on a Qantas 747-400 (Photo: Chris McGinnis)

Here’s how we described the experience in that TravelSkills.com post: Due to my status as a travel writer, I received a special favor– I asked if I could board five minutes early so I could get some good photos of the plane before it filled up with passengers. At the last minute my wish was granted, so I scrambled on board, up the “stairway to heaven,” threw my bags down and took off with flight attendant Jerry for a quick tour of the plane INCLUDING a look at the secret crew rest area in the aft section of the “bubble” with access via a special stairway from the main deck. See that video here (or below). This big bird has a crew of 14 flight attendants and four pilots and on a 14+ hour flight, they need a place to hide!

DELTA

On my recent trip to the Delta Museum in Atlanta to see the new 747 Experience exhibit, I snapped a photo of the pilot’s crew rest area upstairs in the 747 bubble of the aircraft on display. There’s another crew rest area for flight attendants at the back of this plane, but the light was not good enough to capture a good image.

Looking back from the cockpit, you can look into the pilot crew rest area (Photo: Chris McGinnis)

So as we all prepare to depart on packed flights this summer, it’s nice to know that there are some spacious seats somewhere onboard! Have you ever seen one of these spacious spaces? Please leave your comments below.

Qatar Airways plans to start San Francisco service next year- image of Qatar’s current business class seat from a travel conference trade show floor. (Image: Chris McGinnis)

In international route news, Qatar Airways will add San Francisco service and delay Las Vegas; United plans changes to 787 schedules at SFO in 2018; Delta’s code goes onto a long-haul Air France route; Copa adds a new U.S. gateway; American will suspend its Auckland route for a while; Virgin Atlantic trims an Atlanta route; Spirit gives up a Caribbean destination; and United and American start up several seasonal Europe routes this week.

Laptop ban or no laptop ban, Qatar Airways plans to add service to another new U.S. destination next year: San Francisco. Company officials said at a travel show in Dubai last week that Qatar plans to bring a dozen new destinations onto its route map in 2018, including SFO – although it did not say exactly when the flights would start or what type of aircraft it would use. SFO tells TravelSkills that the service will be daily and could start in the second quarter of 2018 using a Boeing 777. Meanwhile, Qatar’s previously announced plan to start flying to Las Vegas on January 8 of next year has been pushed back to sometime in the second quarter. Qatar plans to fly the LAS-Doha route four times a week with a 777-200LR. Qatar Airways is a member of the Oneworld Alliance.

United will add 787-9s to more San Francisco routes next year. (Image: United)

United will make some changes in its 787 schedules at San Francisco next year, according to Routesonline.com. The carrier plans to deploy 787-9 Dreamliners on its daily flights from SFO to Seoul on March 18 and to Taipei on May 4, 2018, replacing 777-200ERs on both routes. At the same time, 787-9s will replace 787-8s on the SFO-Munich route May 4, 2018 and on the SFO-Chengdu, China route May 2. Also on March 24, United will switch from a 787-9 to a 787-8 on its Washington Dulles-London Heathrow route.

Delta last week gave its customers a new way to get to Singapore. In an expansion of code-sharing with joint venture partner Air France, Delta started putting its code onto Air France’s daily Paris CDG-Singapore flight. Meanwhile, Air France added new code-shares with Singapore Airlines, putting its code onto the latter’s flights beyond Singapore to Melbourne and Sydney, and on sister carrier SilkAir’s service to Kuala Lumpur, Penang and Phuket.

Copa Airlines economy class on a 737-800 (Image: Copa)

Panama’s Copa Airlines has set a December 11 start for new service between Denver and Panama City, which will be its thirteenth U.S. gateway. The carrier plans to fly the route four times a week with a 737-800.

Going to New Zealand later this year? American Airlines filed plans to suspend its Los Angeles-Auckland service for a while – specifically, from August 5 to October 4. When the flight resumes on October 5, it will use a 787-9 instead of the current 787-8. In another service cutback, Delta partner Virgin Atlantic will trim its Atlanta-Manchester schedule this winter. From October 29 through March 24, Virgin will fly the route three times a week instead of daily. And Spirit Airlines is giving up the ghost on Cuba: The carrier will terminate its Ft. Lauderdale-Havana flights effective May 31, citing weak demand.

It’s time for major carriers to start up their seasonal summer routes to Europe, and both United and American will launch a bunch of them this week. On May 5, United will kick off seasonal service from its Newark hub to Edinburgh, Venice, Stockholm and Hamburg; from Washington Dulles to Lisbon and Madrid; and from Chicago O’Hare to Rome and Dublin. Also on May 5, American Airlines will begin seasonal flights from Dallas/Ft. Worth to Amsterdam and Rome; and from Chicago O’Hare to Barcelona.

Can the travel destination app, which once flourished, make a comeback? Friend of TravelSkills Lee Foster thinks so. Lee has just released his new and improved travel content app on San Francisco, titled “SF Travel & Photo Guide.” The app is available for $3.99 through Apple and Google and has been announced on Lee’s website. Lee has also answered some questions about the app on his website. For further info on the app, contact Lee at lee@fostertravel.com.

Links to stories from other sources that we thought you’d like to read:

United controls almost three-fourths of the takeoff/landing slots at Newark Liberty International Airport. (Image: new York/New Jersey Port Authority)

>Chris discovers that new Basic Economy fares don’t offer much of a discount at all- as a matter of fact, they are a thinly veiled price hike for some travelers.

For business and personal reasons, I fly between San Francisco and Atlanta a lot. For an upcoming four-day trip in mid-May I’ve been monitoring fares for the past month or so.

I waited to book this trip until after Easter because airlines usually lower fares for “shoulder season” travel at about this time.

But this year, that does not seem to be happening. As a matter of fact, a new wrinkle emerged this week: Basic economy fares now apply on this route. Even if you don’t fly this route at all, stick with me here, because it could soon apply in just about any market.

Here’s the lay of the land on SFO-ATL: Both Delta and United offer nonstops on the route. Delta offers several per day, and United offers two. Generally the lowest economy fares hover at around $350 roundtrip in economy. I usually favor United when flying this route because it has convenient flight times, and with my elite status, I sit in Economy Plus and occasionally get upgraded to first class for the 4-5 hour flight.

Over the last year Frontier (SFO) and Spirit (Oakland) jumped into the nonstop market with one (or fewer) flights per day. Both have offered some jaw-dropping deals… I’ve seen them as low (or lower) than $200 roundtrip. But of course you have to factor in the ultra-tight seating, fees and possibility of cancellation– reasons I shy away from these flights.

For the past month, SFO-ATL roundtrips have sat stubbornly at around $420 on United and Delta. Spirit and Frontier’s fares were higher than normal, too. Around $360. (NOTE: These fares available on April 20 and subject to change.)

When fares did not come down by Tuesday this week, I was ready to throw in the towel and pay $420 on United. But something strange happened on Wednesday morning when I went to make my purchase: That $420 fare had increased to $470 and turned into a “basic economy” fare. If I wanted a regular economy fare, I’d have to pay $520, a $50 premium. On Delta, the basic economy fare was a steep $506, and the upgrade to main cabin was $26, so $532. Nothing cheap about that!

But wait… hold everything. I thought that United and Delta were adding a new low-fare option with basic economy. Not so in this case…both just slapped a basic economy label on the existing lowest fare and raised the standard economy fare. Neither of them actually lowered their fares to compete with Frontier’s lowest fare of $360.

When United pushed out its new fare category, it sounded like fares would come down in these markets— United even says so on its website: We’re introducing a new fare option, called Basic Economy, which is available on select routes and in addition to standard United Economy fares. Created for our customers who may be more price-sensitive, these lower-priced fares provide most of the same inflight services and amenities that are available with standard Economy.

When United introduced the unpopular new fares in Minneapolis earlier this year, president Scott Kirby said, “The launch of our Basic Economy product is transformational – offering customers seeking the most budget-conscious fares United’s comfortable and reliable travel experience across our unmatched network of destinations. Basic Economy lets you go where you want to go at our lowest available fare while enjoying United’s Economy cabin and the exceptional inflight service that comes with it.”

Meh! In this case, it appears that the introduction of Basic Economy fares is a thinly veiled price hike for business travelers who need things like seat assignments, elite qualifying miles, refunds, overhead bin space and the opportunity to upgrade.

United’s third Boeing 777-300ER will go into service between San Francisco and Tokyo.(Photo: United)

As United takes delivery of more 777-300ERs, it will be bringing its new Polaris business cabin to additional international routes – and it just released word of a big transpacific change coming in a couple of months.

Routesonline.com reports that United will put a 777-300ER with the new cabin onto the San Francisco-Tokyo Narita route effective June 14. The new aircraft will be used for UA 837/838, replacing the current 747-400; United’s other daily SFO-NRT flight uses a 787-9.

The Tokyo service will be the third international route to offer United’s new premium cabin and service. Last month, the new aircraft started flying between San Francisco-Hong Kong, and in early May, it will be used for one of United’s two daily Newark-Tel Aviv flights. The aircraft going onto the Tel Aviv route is temporarily being used for Newark-San Francisco flights.

“Real” Polaris? United rebranded its entire business class experience (both old and new) last fall and now calls both Polaris. This has led to a lot of confusion and misplaced excitement when passengers book business class on United and see “Polaris” on their itinerary or boarding pass. Many mistakenly think that they are going to get the new seat (seen above) when in fact they will get the old business class seat, but the new “soft” Polaris products like upgraded pillows and blankets, more elaborate food & drink offerings like wine flights or bloody mary carts.

So remember that for now and the near future, you’ll only get the new or “real” Polaris business class seat if you are flying from SFO to Hong Kong or Tokyo, or from Newark to Tel Aviv.

Current “old” business class onboard United’s new Boeing 787 Dreamliner is also called Polaris (Photo: United Airlines)

United has ordered 14 of the new 777-300ERs, all due for delivery this year, but it hasn’t yet said where they will be used beyond the routes mentioned above. They are expected to go mainly onto transpacific routes.

A few weeks ago, word came out that deployment of the new planes might be pushed back later than the original timetable because of a supply problem. Specifically, the European manufacturer of the new Polaris seats is having trouble producing them on time.

Here’s our first look at the interior of the 777-300ER, including all classes of seating, with plenty of photos. United eventually plans to remake the premium cabins of its other long-haul aircraft models with the same new Polaris lie-flat seats that are going into the 777-300ERs.

The three primary characters in this week’s gruesome tale of airline passenger bashing made mistakes: United should have sought a better solution to its oversold/overbooked/crewing situation, David Dao should have gotten off the plane, and the police should have used less force.

On a busy Sunday night at O’Hare, these three mistakes coalesced to create a perfect storm onboard the plane. The end result we’ve all seen play out on viral videos that elicit a visceral, emotional reaction and created a social media firestorm.

United was wrong: United (or Republic) should never have boarded the plane before asking for volunteers. United should have increased the compensation it was offering for passengers to give up their seats until it got a few takers. It should have considered alternatives for getting its crew to Louisville– it could have rented a car and had them there in five hours. United should have tried harder to fix the situation before calling in law enforcement.

David Dao was wrong: But the least wrong of the three. As the Wall Street Journal said this week, “airplanes are dictatorships.” As lopsided and unfair as the situation was and as angry as Dao may have been, he should have gotten off the plane when instructed to do so. By refusing to get off, he was breaking federal law. Once off the plane, he could have possibly plead his case with gate agents, letting them know that he was a doctor with patients to see in the morning and that he was traveling with his daughter. Who knows, they may have taken that into consideration, let him back on board or put him on another flight or arranged to have a car take him to Louisville. UPDATE: Do airlines have the right to throw you off the plane even though you’ve done nothing wrong? As wrong as it may seem, the answer is: Yes. Travel industry analyst and former airline executive Henry Harteveldt helps explain, “Just as airplanes defy the law of gravity when they take off, air travel has its own unique sets of rules that passengers must follow. Among the rules are following airline employees’ directions and commands. If you deliberately disobey an airline employee’s instructions, it can result in a fine, being removed from a plane, or even being put on a ‘black list’ and not being able to fly that carrier ever again.” For more background on this, see: Can an airline really just yank you off a plane? Plus: Legal minds are picking apart this premise.

Chicago Department of Aviation officers were wrong: As I write this, much of the media focus (and blame) is zeroing in on the Chicago Department of Aviation officers who brutalized Dao. Some force may have been necessary to get him off the plane, but not that much force. Tom Demetrio, Dao’s attorney, said that the 69-year-old “lost two front teeth, broke his nose, and suffered a concussion.” That’s grotesquely excessive. Today Business Insider reports that the union representing United pilots stated, “This violent incident should never have happened and was a result of gross excessive force by Chicago Department of Aviation personnel…For reasons unknown to us, instead of trained Chicago Police Department officers being dispatched to the scene, Chicago Department of Aviation personnel responded. At this point, without direction and outside the control of United Airlines or the Republic crew, the Chicago Department of Aviation forcibly removed the passenger.”

Will three wrongs make a right? Will United change? Will federal rules change? Will passenger behavior change? We’ll have to wait and see. But we are already seeing evidence of a policy change at United. Today the airline outlined procedural changes in a statement:

First, we are committing that United will not ask law enforcement officers to remove passengers from our flights unless it is a matter of safety and security. Second, we’ve started a thorough review of policies that govern crew movement, incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. Third, we will fully review and improve our training programs to ensure our employees are prepared and empowered to put our customers first. Our values – not just systems – will guide everything we do. We’ll communicate the results of our review and the actions we will take by April 30.

UPDATE Friday: Delta has now increased compensation limits for voluntary denied boardings — gate agents can now offer up to $2,000 worth of vouchers, while supervisors can offer up to $9,950 worth of vouchers (per OMATT)