Glitch Affecting Congratulations Page When Opening Adoption Gifts

A major glitch is affecting the Congratulations screen when opening new pet adoption gifts in Webkinz World. Many players are reporting that the Congratulations screen is empty which makes it very difficult for players with multiple items in their dock to find out if they've received their gifts or what exclusives they have received from the new pet adoption gift boxes. The screen shot below shows an example of the screen that many players are reporting.

If you are suffering from this problem you are not alone. The gifts do appear to be showing up on accounts it just may be a little difficult to figure out what exclusives you got if you have a lot of items in your dock.

Hopefully the programmers at Ganz will be able to correct this issue soon. Webkinz Insider will bring you any updates that Ganz may tweet or post on the Webkinz News site as soon as we can.

It happened to me. Easy way to find out what you have recieved is to look at your dock and see what you have at the end of furniture and objects. Next log out of your account and log back in. Open up your dock and look at the end of furniture and objects. Then you will know what your adoption gifts were. Simple and easiest way to find out since there is a glitch right now.:acs:

I've noticed it for some time now. I always seem to be getting my gifts though. I hope they get it fixed soon - it *is* nice to be able to see what you got without going hunting or logging out and then back in.

I called and reported this problem on Friday and they were insisting it was my computers. That I have not cleared the cashe. I said I checked ALL that before calling you. Then the lady was like trying to rush me off the phone like she had a better call to take then mine. errrr! So then she tells me to try Firefox cuz they have less glitches thru that site. Well I went thru Firefox on Saturday when I went to adopt 3 more Webkinz and guess what???? Still could not see what my gifts were. She even made out to seem like there were hardly any others with this problem. So glad to read this AM I am NOT alone!!!!!
~Heidi:bas:

This is a problem that has been happening for awhile. I hope Ganz takes a look at it and fixes it instead of trying to come with more excuses. It is harder to find what you got if you already have several of that item.

thank yuo soooooooo much cocoabean for putting it on the front page so maybe ganz will see this and finally do something about it. its been happeining a long time, my last seven adoptions at least.
and it is true, i think the items are there but you ave to hunt for them and they are at the end of the furniture and objects areas so that is helpful to know.............. one thing , with me i always get the graphic for the blue box second gift. but not the first box, the pretty avatar box. that one is always empty....................... i hope they fix this soon and take it seriously when people call. i guess it just depends on who you get.....................

I have an idea. What if everyone takes all the exclusives from their dock and stores them into a room...the ones they have now...that way there are no exclusives in the dock...so when a new one comes...they will know what it is...

Another idea is have a notepad or something and write down how many of each exclusive you have now...then after you open said gift box...then check the numbers to see if something went up or you got something new

like

Bulldozer = 3
Disco Ball = 1
Farm Tractor = 2
etc

then you open the gift and check again for something different like

Bulldozer = 4
Disco Ball = 1
Farm Tractor = 2
etc

or something that wasnt there befpre

Bulldozer = 3
Disco Ball = 1
Farm Tractor = 2
Gas Pump = 1

Obviously in the former there was another Bulldozer added to the latter a new Gas Pump.

You only have 9 items in your dock before you click "Get items from storage", right? So, until they get this fixed, why not just adopt new pets before you retrieve those items? That way, you only have to scroll through a couple of items to see what you have received.

Note: going to the W-shop or PJ's also retrieves all your "items from storage" too. But again, if you adopt the new pet as soon as you log in, you only have a few things visible in your dock.

This is just one more thing that makes me so proud I belong to . We have been having this problem for several weeks and several adoptions. My grandmother has been in contact with Ganz and they say they are "working" on it, but it still hasn't been corrected. We have over 1800 items in our dock and agree it makes it hard to know what and if you got with your new pet. It's easy to locate the PSI but not the "extra" items. Thanks to for letting us know we are not alone.