Citizen Satisfaction Survey

Please select your responses, then click the "Submit Survey" button at the end of the questions. Your input will help us to better serve you and the other citizens of St. Louis County.

Please note that this information is used for statistical purposes, to identify general trends in citizen satisfaction, and will not result in an investigation in most circumstances. If you have an issue that you would like to have the Bureau of Professional Standards investigate, please use the online comments form or one of the other means of registering a complaint or commendation regarding a specific incident.

Enter the code shown above in the box below

Items with a * beneath the question require a response before submitting the survey.

Demographic Information

1. In what zip code do you reside?*

2. What is your age?

3. Gender

MaleFemale

4. Race/ethnicity

WhiteBlackHispanicOther

5. What was your reason for contact with the St. Louis County Police Department?*Victim of a crimeWitness or reporting partySubject of arrest, detention, or stopOther

Safety and Security

6. How safe do you feel where you live?

Very safeSafeNeutralUnsafeVery unsafe

7. Do you feel that your safety has changed in the last six months?

Increased a great dealIncreased someNeutralDecreased someDecreased a great deal

8. How likely are you to increase your protection from crime (installing an alarm system, adding locks, etc)?

Very likelyLikelyNeutralUnlikelyVery unlikely

9. Is there a crime problem in your neighborhood?

Yes, definitelyYes, someNeutralNot reallyDefinitely not

10. How effective do you believe the St. Louis County Police Department is at reducing crime?

Very effectiveEffectiveNeutralIneffectiveVery ineffective

Overall Agency Performance

11. How satisfied are you with the overall performance of the St. Louis County Police Department?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

12. How satisfied are you with the response time of officers?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

13. How satisfied are you with the department's presence in your neighborhood?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

14. How satisfied are you with the department's ability to respond to problems in your neighborhood?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

15. How likely are you to call the police if you have a problem in your neighborhood?

Very likelyLikelyNeutralUnlikelyVery unlikely

Overall Competence of Agency Employees

16. How much confidence do you have in St. Louis County Police officers/employees?

A great deal of confidenceSome confidenceNeutralLittle confidenceVery little confidence

17. How much respect do you have for St. Louis County Police officers/employees?

A great deal of respectSome respectNeutralLittle respectVery little respect

18. How satisfied are you with how St. Louis County officers/employees interact with the community?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

19. How satisfied are you with how the department is managed?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

20. How satisfied are you about how St. Louis County officers/employees are interested in your issue?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

Perceptions of Attitude and Behavior

21. How satisfied are you with the level of respect the officer/employee displayed?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

22. How satisfied are you with the way the officer/employee handled your problem or issue?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

23. How satisfied are you with how the officer/employee communicated with you?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

24. How satisfied are you with the officer/employee's level of professionalism?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

25. How satisfied were you with the officer/employee's level of job specific knowledge as it relates to your issue?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

Perceptions of Attitude and Behavior

21. How satisfied are you with the level of respect the officer displayed?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

22. How clear was the officer in explaining why you were stopped or arrested?

Very clearClearNeutralUnclearVery unclear

23. How clear was the officer in explaining whether you needed to do anything after the encounter was over?

Very clearClearNeutralUnclearVery unclear

24. How satisfied are you with how the officer communicated with you?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

25. How satisfied are you with the officer's level of professionalism?

Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfied

Victim Advocacy

26. If you were a victim of a crime, were you aware of, or did you become aware of the victim advocacy services available through St. Louis County?

YesNo

27. How were you made aware of available victim service advocacy services?

Information provided on the back of a complaint cardResponding officer provided me with the informationDetective provided me with the informationContacted directly by the victim advocateInformed by a friend, family, or coworkerOther

28. What, if any, victim advocacy services did you utilized?

Victim compensationCounseling servicesLegal assistanceReferral to other social servicesPlacement in shelterOther