FAQ# 1006: Store Manager Classic gives the message "PC Charge is not running" when trying to process credit cards. How can I fix this?

Question

Store Manager Classic gives the message "PC Charge is not running" when trying to process credit cards. How can I fix this?

Answer

This happens because the Cash Register program is unable to locate PC Charge, causing an error. PC Charge needs to be running and visible in the System Tray before opening the Cash Register program. Close the Cash Register, opened PC Charge, and re-opened Cash Register. To prevent future issues, add PC Charge to the Windows Startup folder to ensure it is running whenever the PC is booted up.