(Closed) Hard to contact vendors…

So we booked our caterer awhile ago and put down a deposit. I’m currently in the middle of getting our invitations made, and I had a few questions for my wedding contact at the company regarding the timing of the reception. He emailed me back to say he sent his answers to my other email address. I checked, but my inbox was empty. I emailed him back to tell him I never received anything… and I never received a reply. I sent about 3 follow up emails in the following 8 days, and never heard anything back! It’s just really frustrating. I know our wedding isn’t until June, but I just needed a quick answer about the timing of the reception…. and I really need to get back to the company that is doing my invitations.

Has anyone else had problems getting ahold of a vendor prior to their wedding? Is it common to wait a long time to get a reply? Maybe I’m just being impatient…?

Yes, in fact I had this problem just trying to book people before hiring them. I ended up getting a planner because I hated no one returning my calls. Everyone knows her, so she gets her calls returned. And she returns my calls. 😉

I feel your pain. Our venue has a bunch of exclusive vendors, and all of them have been consistently impossible to reach. I’ve just started making myself really annoying, figuring that they’re bound to eventually respond.

I definitely had this problem when we were in that limbo phase pf planning … still far out from the date, but after we signed the contracts.

I completely understand. You need to get your questions answered. But the way vendors see it, they’re focusing their attention to the upcoming clients they have in the next few months. I’m not saying it’s right, but that might help put things in perspective.

We had to harass some of our vendors to get questions answered in the limbo period. It was frustrating, but I think it’s very common. Just keep calling and e-mailing, and when you finally do get him/her on the phone, simply say, “I do apologize that I’ve been calling so much, but unfortunately, we need this question answered to move forward with getting our invitations printed. I appreciate you getting back to me. In the future, though, could you tell me the best way to get ahold of you in case we have to ask a question?”

@miss chapstick: I think you hit the nail on the head with the “limbo period” thing. Glad I’m not the only one who had/is having a hard time! Probably doesn’t help that it’s the holiday season either. Guess I’ll keep trying…