Thanks for the prompt update and excellent service. My family informed me that they received the gifts on TIME! - Karthikeyan Nagarathnam, United States

Thanks a million for delivering the gifts to my girl and translating my message from English to Russian did wonders - Peter, UK.

Thank you! All is excellent. Inform please me when it will be delivered. Thank you again. - Rashad Babaev, Russian Federation

Thank you for your assistance. I was informed that the flowers were beautiful. - Hazra Hadee, Qatar

Thank you for your response. I'm very delighted. The service given by your company is great! - Ahmad Adzam, United States

Thank you for the recent delivery to UK for my sister's birthday, she was very pleased with the gift, I will contact you again if I have a need and recommend you to my friends. - June R Doncaster, United States

Thank you for delivering the gift on the dot for the second year in a row ! The celebrant called me to thank. - J S Dattakumar, United Arab Emirates

UPS Ground : Your gift will be shipped over the ground. It will take 7 to 8 business days for delivery.

The cut off time is 12 Noon (time in usa), Monday through Friday to place your order so that it can be shipped the same day, and delivered as per the shipment method selected. If we receive the order after that, we will ship your order on the next business day and inform you about it.

Your order would be processed based on the success of charging your credit card.

The cut off times refer to the recipient's time zone

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.

If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.

Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.

Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

My family received the gift right on time and was delighted! Your packaging and shipping are amazing. I will be a return shopper. Thank you for your excellent service - Susan Warren, USA

I was very pleased with your services. Will be telling all the South-Africans in Canada about you. - Sandra Walkden, Canada

Thank you so much for following up on this. Much appreciated! Will order again from here. Merry Christmas. - Sergio Mur Boada, United States

I completely understand and really enjoyed using your service which I will use in the future and recommend to all my friends but next time. - Kholofelo Masenya, South Africa

That was quick! Thank you so much. You and your wonderful company are always a pleasure to do business with. You have earned my loyalty. - PAUL ALLEN, United States

Thank you for hte quick response the the issue. The flowers and chocolates were received and this time were very satisfoctory. - Rodney N Adams, United States

Thanks so much for the prompt delivery and a big thanks for sending the special card hand written. Greatly appreciate your service. Will see you soon again. - Ms. Ella Zeng, China

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