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go to the HP website, and search for the driver for your model printer. once installed should be able to recognize your printer. Also make sure you dont plug in your usb from the printer to the computer until after u install the driver.

You should have received a CD with the printer. I would go into the Windows Control Panel > Add/Remove Programs and uninstall the drivers for this printer (if they were installed when you bought the printer). Next, insert the CD that came with the printer and install the necessary drivers and software. After a successful installation, you should not be promted for the "msi" file.