Bizspace Spotlight

A group of Democratic state lawmakers want to curtail the foreign offshoring of call centers and offer consumer protections so their personal and financial information is not jeopardized.

The Democrats have put forward a state measure that restricts the transfer of consumers' personal, credit or financial data offshore unless consumers personally approve such moves.

The bill also prohibits the state from awarding call center and customer service contracts to contractors who will then ship that work overseas.

Sponsors of the bill include state Sens. Bill Brotherton, Jorge Luis Garcia and Rebecca Rios.

Another measure at the Legislature totally bans foreign outsourcing and offshoring in state contracts.

That measure also includes some Republican sponsors.

A number of top Valley employers, including Best Western International, Bank of America, USAA and Pinnacle West Capital Corp., either outsource or have relocated call center and other operations to cheaper foreign labor markets such as India.

Business groups oppose union and Democratic moves to cut into foreign offshoring.

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