D000 Basic Information

D040 Delivery of Mail

D042Conditions of Delivery

Summary

D042 describes how addressees may control delivery of their
mail, the standards for returning refused mail, and specific conditions
that apply to the delivery of Express Mail and accountable mail. It
covers the standards for delivery to a commercial mail receiving agency,
institutions, military post offices and city, rural, and highway contract
delivery services.

1.0Basic Standards

1.1Delivery to Addressee

Addressees may control delivery of their mail. Without
a contrary order, the mail is delivered as addressed. Mail addressed
to several persons may be delivered to any one of them.

1.2Refusal at Delivery

The addressee may refuse to accept a mailpiece when it
is offered for delivery.

1.3Refusal After Delivery

After delivery, an addressee may mark a mailpiece Refused
and return it within a reasonable time, if the piece or any attachment
is not opened. Mail that may not be refused and returned unopened under
this provision may be returned to the sender only if it is enclosed
in a new envelope or wrapper with a correct address and new postage.
The following may not be refused and returned postage-free after delivery:

b. Response mail to the addressees sales promotion,
solicitation, announcement, or other advertisement that was not refused
when offered to the addressee.

1.4Mail Withheld From Delivery

An addressee may request the postmaster, in writing, to
withhold from delivery for a period not to exceed 2 years any foreign
letter or printed matter with a specified name or address on the outside.

1.5Addressee Identification

If a person claiming to be the addressee of certain mail
is unknown to the delivery employee, the mail may be withheld pending
identification of the claimant.

1.6Remailing Returned Mail

Generally, a returned mailpiece that was undeliverable-as-addressed
or refused by the addressee may not be remailed unless it is placed
in a new envelope or wrapper with a correct address and new postage.
A returned shortpaid mailpiece can have the necessary additional postage
affixed to the original piece and does not have to be placed in a new
envelope or wrapper.

1.7Express Mail and Accountable Mail

The following specific conditions also apply to the delivery
of Express Mail and accountable mail (registered, certified, insured
for more than $50, or COD, as well as mail for which a return receipt
or a return receipt for merchandise is requested or for which the sender
has specified restricted delivery):

a. The recipient (addressee or addressees representative)
may obtain the senders name and address and may look at the mailpiece
while held by the USPS employee before accepting delivery and endorsing
the delivery receipt.

b. The mailpiece may not be opened or given to the recipient
before the recipient signs and legibly prints his or her name on the
delivery receipt (and return receipt, if applicable) and returns the
receipt(s) to the USPS employee.

c. Suitable identification can be required of the recipient
(if not known to the USPS employee) before delivery of the mailpiece.

d. When delivery is not restricted at the senders
request, mail addressed to a person at a hotel, apartment house, etc.,
may be delivered to any person in a position to whom mail for that location
is usually delivered.

e. USPS responsibility ends when the mailpiece is delivered
to the recipient (or another party, subject to 1.7d and 2.0 through 8.0).

f. A notice is left for a mailpiece that cannot be delivered.
If the piece is not called for or redelivery is not requested, the piece
is returned to the sender after 15 days (5 days for Express Mail, 30
days for COD) unless the sender specifies fewer days on the piece.

g. A hand stamp approved by the postmaster may be
used to provide the signature and name of the individual or organization
receiving the mailpiece. In accordance with the electronic signature
capture process, the hand stamp must be sized to fit within the Signature
and Printed Name blocks on Form 3849. The stamp must not overlap
into the delivery office information section or the Delivery Address
block of the form. To obtain approval for such a stamp, the company
must submit a written statement to the postmaster that the person whose
name appears on the stamp is the person authorized to accept accountable
mail, accompanied by a sample of the authorized employees signature
that can be verified against the signature on the stamp. After approval,
the stamped signature and name are acceptable only if a clean, legible
impression is provided within the Signature and Printed Name blocks
on Form 3849. On mail addressed to a federal or state official, the
stamp need show only the name and location of the accepting organization.
In these cases, the stamp should fit within the Printed Name and Delivery
Address block of Form 3849 but must not overlap into the Signature block
or barcode sections.

2.0Delivery to Addressees
Agent

2.1Basic Standard

Unless otherwise directed, an addressees mail may
be delivered to an employee, to a competent member of the addressees
family, or to any person authorized to represent the addressee. A person
or several persons may designate another to receive their mail.

2.2Minor

A minors guardian may control delivery of mail addressed
to the minor. If there is no guardian and the minor is unmarried, either
parent may receive delivery of the minors mail.

2.3Incompetent Person

Mail may be delivered under the order of the guardian or
conservator for a person legally declared incompetent. If there is no
legal representative, the mail is delivered as addressed.

2.4Deceased Person

Mail addressed to a deceased person may be received at
the address of the deceased by anyone who would normally receive the
addressees mail at that address. The mail may also be forwarded
to a different address, such as that of an appointed executor or administrator,
if an order of request is filed at the post office.

2.5CMRA

The procedures for establishing a commercial mail receiving
agency (CMRA) are as follows:

a. An addressee may request mail delivery to a CMRA.
The CMRA accepts delivery of the mail and holds it for pickup or re-mails
it to the addressee, prepaid with new postage.

b. Each CMRA must register with the post office responsible
for delivery to the CMRA. Any person who establishes, owns, or manages
a CMRA must provide Form 1583-A to the postmaster (or designee) responsible
for the delivery address. The CMRA owner or manager must complete all
entries and sign the Form 1583-A. The CMRA owner or manager must furnish
two items of valid identification; one item must contain a photograph
of the CMRA owner or manager. Social Security cards or credit cards
and birth certificates are unacceptable as identification. The following
are acceptable identification:

The identification presented must be current. It
must contain sufficient information to confirm that the applicant is
who he or she claims to be and is traceable to the bearer. The postmaster
(or designee) may retain a photocopy of the identification for verification
purposes and must list and record sufficient information to identify
the two types of identification on Form 1583-A (block 10). Furnishing
false information on the application or refusing to give required information
is reason for denying the application. When any information required
on Form 1583-A changes, the CMRA owner or manager must file a revised
application (write revised on the form) with the postmaster.

c. The postmaster (or designee) must verify the documentation
to confirm that the CMRA owner or manager resides at the permanent home
address shown on Form 1583-A; witness the signature of the CMRA owner
or manager; and sign Form 1583-A. The postmaster must provide the CMRA
with a copy of the DMM regulations relevant to the operation of a CMRA.
The CMRA owner or manager must sign the Form 1583-A acknowledging receipt
of the regulations. The postmaster must file the original of the completed
Form 1583-A at the post office and provide the CMRA with a duplicate
copy.

d. A CMRA is authorized to accept the following accountable
mail from their customers for mailing at the post office: insured, COD,
Express Mail, certified mail, Delivery Confirmation, and Signature Confirmation
mail. The sender (CMRA customer) must present accountable mail items
not listed to the post office for mailing.

2.6Delivery to CMRA

Procedures for delivery to a CMRA are as follows:

a. Mail delivery to a CMRA requires that the CMRA owner
or manager and each addressee complete and sign Form 1583. Spouses may
complete and sign one Form 1583. Each spouse must furnish two items
of valid identification. If any information that is required on Form
1583 is different for either spouse it must be entered in the appropriate
box. A parent or guardian may receive delivery of a minors mail
by listing the name(s) and age(s) of each minor on Form 1583 (block
12). The CMRA owner or manager, authorized employee, or a notary public
must witness the signature of the addressee. The addressee must complete
all entries on Form 1583. The CMRA owner or manager must verify the
documentation to confirm that the addressee resides or conducts business
at the permanent address shown on Form 1583. The address is verified
if there is no discrepancy between information on the application and
the identification presented. If the information on the application
does not match the identification, the applicant must substantiate to
the CMRA that the applicant resides or conducts business at the address
shown. A document from a governmental entity or recognized financial
institution or a utility bill with the applicants name and current
permanent address may be used for such purpose. If the applicant is
unable to substantiate the address, the CMRA must deny the application.
Furnishing false information on the application or refusing to give
required information is reason for withholding the addressees
mail from delivery to the agent and returning it to the sender. When
any information required on Form 1583 changes, the addressee must file
a revised application (write revised on the form) with the
CMRA. The addressee must furnish two items of valid identification;
one item must contain a photograph of the addressee. Social Security
cards or credit cards and birth certificates are unacceptable as identification.
The following are acceptable identification:

The identification presented must be current. It
must contain sufficient information to confirm that the applicant is
who he or she claims to be and is traceable to the bearer. The CMRA
owner or manager may retain a photocopy of the identification for verification
purposes. The CMRA owner or manager must list and record sufficient
information to identify the two types of identification on Form 1583
(block 8) and write the complete CMRA delivery address used to deliver
mail to the addressee on Form 1583 (block 3).

b. A CMRA must not modify or alter Form 1583 or Form
1583-A. Modified or altered forms are invalid and the addressees
mail must be returned to sender in accordance with USPS regulations.

c. The CMRA must provide the original of completed Forms
1583 to the postmaster. This includes revised Forms 1583 submitted by
an addressee based on information changes to the original Form 1583
(write revised on form). The CMRA must maintain duplicate
copies of completed Forms 1583 on file at the CMRA business location.
The Forms 1583 must be available at all times for examination by postal
representatives and postal inspectors. The postmaster must file the
original Forms 1583 first by CMRA and then alphabetically by the addressees
last name at the station, branch, or post office. The postmaster files
the original Forms 1583 without verifying the address of residence or
firm shown on Forms 1583. The postmaster is required to verify only
when the postmaster receives a request by the Postal Inspector in Charge,
or when there is reason to believe that the addressees mail may
be, or is being, used for unlawful purposes.

d. When the agency relationship between the CMRA and
the addressee terminates, the CMRA must write the date of termination
on its duplicate copy of Form 1583. The CMRA must notify the post office
of termination dates through the quarterly updates (due January 15th,
April 15th, July 15th, and October 15th)
of the alphabetical list of customers cross-referenced to the CMRA addressee
delivery designations. The alphabetical list must contain all new customers,
current customers, and those customers who terminated within the past
6 months, including the date of termination. The CMRA must retain the
endorsed duplicate copies of Forms 1583 for at least 6 months after
the termination date. Forms 1583 filed at the CMRA business location
must be available at all times for examination by postal representatives.

e. A CMRA must represent its delivery address designation
for the intended addressees by the use of PMB (private mailbox)
or the alternative # sign. Mailpieces must bear a delivery
address that contains at least the following elements, in this order:

Preferred Format:

(1) Line 1: Intended addressees name or other
identification. Examples: JOE DOE or ABC CO.

(2) Line 2: PMB and number or the alternative
# (pound sign) and number. Examples: PMB 234 or #234.

(3) Line 3: Street number and name or post office box
number or rural route designation and number. Examples: 10 MAIN ST
STE 11 or PO BOX 34 or RR 1 BOX 12.

Exception: When the CMRAs physical address
contains a secondary address element (e.g., rural route box number,
suite, #, or other term), the CMRA customer
must use PMB in the three-line format, as follows:

JOE DOE

10 MAIN ST STE 11 PMB 234

HERNDON VA 22071-2716

and

JOE DOE

RR 12 BOX 512 PMB 234

HERNDON VA 22071-2716

It is not permissible to combine the secondary address
element of the physical location of the CMRA address and the CMRA customer
private mailbox number, e.g., 10 MAIN ST STE 11-234. The CMRA must write
the complete CMRA delivery address used to deliver mail to each individual
addressee or firm on the Form 1583 (block 3). The USPS may return mail
without a proper address to the sender endorsed Undeliverable
as Addressed, Missing PMB or # Sign.

f. The CMRA must be in full compliance with 2.5 through 2.7 and other applicable postal requirements to
receive delivery of mail from the post office.

g. The postmaster may, with the next higher level approval
and notification to the Postal Inspector-In-Charge, suspend delivery
to a CMRA that, after proper notification, fails to comply with 2.5 through 2.7 or other applicable postal requirements. The
proper notification must be in writing outlining the specific violation(s)
with a reasonable time to comply.

h. With the approval of suspension of delivery, the
postmaster must provide the CMRA with written notification of the effective
date and the reason(s). If the CMRA fails to comply by the effective
date, return mail to the sender endorsed Delivery Suspended to
Commercial Mail Receiving Agency.

2.7Addressee and CMRA Agreement

In delivery of the mail to the CMRA, the addressee and
the CMRA agree that:

a. When the agency relationship between the CMRA and
the addressee terminates, neither the addressee nor the CMRA will file
a change-of-address order with the post office.

b. The CMRA must re-mail mail intended for the addressee
(customer) for at least 6 months after the termination date of the agency
relationship between the CMRA and addressee. Mail that is re-mailed
by the CMRA requires new postage. This re-mailing obligation need not
be fulfilled if the CMRA customer provides written instructions to the
CMRA that the mail (or specific types of mail) not be re-mailed upon
termination of the relationship. This instruction may be provided in
an internal service agreement between the customer and CMRA or by a
separate document. Written instructions from the customer regarding
the handling of this mail must not stipulate that the CMRA refuse mail
or return it to sender, or hold the mail during the 6-month re-mail
period and return it to the post office, or redeposit mail in the mails
without new postage. At the end of the 6-month re-mail period the CMRA
may return to the post office only First-Class Mail, Priority Mail,
Express Mail, accountable mail, or Parcel Post received for the former
addressee (customer). The CMRA must return this mail to the post office
the next business day after receipt with this endorsement: Undeliverable,
Commercial Mail Receiving Agency, No Authorization to Receive Mail for
this Addressee. This mail is returned to the post office without
new postage. The CMRA must not deposit return mail in a collection box.
The CMRA must give the return mail to the letter carrier or return it
to the post office responsible for delivery to the CMRA. Upon request,
the agent must provide to the USPS all addresses to which the CMRA re-mails
mail.

c. If mail is re-mailed by the CMRA to the address of
a former customer during the 6-month re-mail period and returned by
the USPS endorsed Moved, Left No Address, then the CMRA
may return that mail to the post office with the approval of the postmaster
or station manager. The approval is subject to evidence that the mail
was re-mailed with new postage to the former customer at the address
provided when the relationship was terminated and/or the verified home
or business permanent address provided on the customers Form 1583.
Upon approval, the CMRA may return to the post office only First-Class
Mail, Priority Mail, Express Mail, accountable mail, and Parcel Post
received for the former customer. The CMRA must return this mail to
the post office the next business day after receipt without new postage.

d. The CMRA must provide to the postmaster a quarterly
list (due January 15th, April 15th, July 15th,
and October 15th) of its customers in alphabetical order
cross-referenced to the CMRA addressee delivery designation. The alphabetical
list must contain all new customers, current customers, and those customers
who terminated within the past 6 months, including the date of termination.

e. A CMRA may not refuse delivery of mail if the mail
is for an addressee who is a customer or former customer (within the
past 6 months). The agreement between the addressee and the CMRA obligates
the CMRA to receive all mail, except restricted delivery, for the addressee.
The addressee may authorize the CMRA in writing on Form 1583 (block
5) to receive restricted delivery mail for the addressee.

f. If the CMRA has no Form 1583 on file for the intended
addressee, the CMRA must return that mail to the post office responsible
for delivery with this endorsement: Undeliverable, Commercial
Mail Receiving Agency, No Authorization to Receive Mail for this Addressee.
This mail is returned to the post office without new postage. The CMRA
must return misdelivered mail the next business day after receipt.

g. The CMRA must not deposit return mail in a collection
box. The CMRA must give the return mail to the letter carrier or return
it to the post office responsible for delivery to the CMRA.

2.8Office Business Center Acting as
a CMRA

The procedures for an office business center (OBC) or part
of its operation acting as a CMRA for postal purposes are as follows:

a. An OBC is a business that operates primarily to provide
private office facilities and other business support services to individuals
or firms (customers). OBCs receive single-point delivery. OBC customers
that receive mail at the OBC address will be considered CMRA customers
for postal purposes under the standards set forth in 2.8b. Parties considered CMRA customers under
this provision must comply with the standards set forth in 2.5 through 2.7. An OBC must register as a CMRA on Form 1583-A
and comply with all other CMRA standards if one or more customers receiving
mail through its address is considered a CMRA customer.

b. An OBC customer is considered to be a CMRA customer
for postal purposes if its written agreement with the OBC provides for
mail service only or mail and other business support services (without
regard for occupancy or other services that the OBC might provide).
Additionally, an OBC customer receiving mail at the OBC address is considered
to be a CMRA customer for postal purposes if each of the following is
true:

(1) The customers written agreement with the OBC
does not provide for the full-time use of one or more of the private
offices within the OBC facility.

(2) The customers written agreement with the OBC
does not provide all of the following: (a) the use of one or more of
the private offices within the facility for at least 16 hours per month
at market rate for the location; (b) full-time receptionist service
and live personal telephone answering service during normal business
hours and voicemail service after hours; (c) a listing in the office
directory in the building in which the OBC is located; (d) use of conference
rooms and other business services on demand, such as secretarial services,
word processing, administrative services, meeting planning, travel arrangements,
and video conferencing.

c. Notwithstanding any other standards, a customer whose
written agreement provides for mail services only or mail and other
business support services will not be considered an OBC customer (without
regard for occupancy or other services that an OBC may provide and bill
for on demand).

d. The USPS may request from the OBC copies of written
agreements or any other documents or information needed to determine
compliance with these standards. Failure to provide requested documents
or information might be basis for suspending delivery service to the
OBC under the procedures set forth in 2.6.

3.0Jointly Addressed Mail

3.1Control

For mail that is jointly addressed (e.g., Mr. and
Mrs. John Doe, John and Jim Doe), neither party is
entitled to control delivery of such mail over the objection of the
other.

3.2Spouses

For mail that is addressed to husbands or wives, neither
party may control delivery of mail addressed to the other.

4.0Delivery to Individual at Organization

4.1To Address

All mail addressed to a governmental or nongovernmental
organization or to an individual by name or title at the address of
the organization is delivered to the organization, as is similarly addressed
mail for former officials, employees, contractors, agents, etc. If disagreement
arises where any such mail should be delivered, it must be delivered
under the order of the organizations president or equivalent official.

4.2Not to Address

Mail addressed to a governmental or nongovernmental official
by title or by organization name, but not to the address of the organization,
is delivered to the organization if the organization so directs.

5.0Delivery at Hotels, Institutions, Schools,
and Similar Places

5.1Patient or Inmate

Mail addressed to a patient or inmate at an institution
is delivered to the institution authorities. If the addressee is no
longer at that address, the mail must be redirected to the current address,
if known, or endorsed appropriately and returned by the institution
to the post office.

5.2Hotel or School

Mail addressed to a person at a hotel, school, or similar
place is delivered to the hotel, school, etc. If the addressee is no
longer at that address, the mail must be redirected to the current address,
if known, or endorsed appropriately and returned by the institution
to the post office.

5.3Prisoner

Mail addressed to a prisoner is subject to the mail security
standards in the Administrative Support Manual.

5.4Registered Mail

Registered mail addressed to a person at a hotel or apartment
house is delivered to the persons designated by the management of the
hotel or apartment house in a written agreement with the USPS (Form
3801-A). If the sender restricts delivery of the registered mail, it
may not be delivered to that designated person, unless the addressee
authorized that person in writing to receive restricted-delivery mail.

6.0Conflicting Delivery Orders

6.1Delivery to Third Party

If persons make conflicting orders for delivery of the
same mail, and they cannot agree among themselves who should receive
the mail, the mail may be delivered to a named receiver or third party
unanimously agreed to by the disputing parties.

6.2Receiver in Dispute

If the disputing parties are unable to select a receiver,
they must furnish the postmaster all available evidence on which they
rely to exercise control over the disputed mail. The USPS may hold or
return mail pending resolution of the dispute.

6.3Court Order

Mail is delivered under a court order issued for mail claimed
by different persons.

7.0[8-10-03] CARRIER RELEASE

7.1Parcels

An uninsured parcel may not be left in an unprotected place,
such as a porch or stairway, unless the addressee has filed a written
order, or the mailer has endorsed the parcel CarrierLeave
If No Response. The endorsement must appear directly below the
return address as specified in M012.

7.2Customized MarketMail

Any matter mailed as Customized MarketMail under E660 must bear the endorsement CarrierLeave
If No Response as specified in M012.

8.0Military Units and Naval Vessels

8.1Units Without MPOs

For units not operating military post offices (MPOs), mail
addressed to officials by title and personnel of military organizations
is delivered to unit mail clerks or mail orderlies if such individuals
are designated on DD Form 285 to receive all mail addressed to that
unit. Registered, numbered insured, certified, and restricted-delivery
mail addressed to individuals by name may be delivered to the unit mail
clerk or mail orderly only if the addressee so authorizes in a letter
to the post office, on Form 3849 or Form 3801.

8.2Units With MPOs

For units operating military post offices (MPOs), all mail
is delivered to the military postal clerk, an assistant postal clerk,
or postal finance clerk for the organization. Mail for other military
organizations may be delivered to military postal clerks or military
postal finance clerks for further delivery, when requested.

8.3Identification

8.4Receipts

Return receipts for registered, numbered insured, and certified
mail must not be completed by anyone other than the addressee.

9.0City Delivery Service

9.1Establishment

City delivery is provided according to USPS policies and
procedures, the characteristics of the area to be served, and the methods
needed to provide adequate service. Requests or petitions to establish,
change, or extend city delivery service must be made to the local postmaster.

9.2Hardship

Changes in the type of delivery authorized for a delivery
point may be considered if service by existing methods imposes an extreme
physical hardship on the customer.

9.3Maintenance of Receptacles

Customers must provide authorized mail receptacles or door
slots, except for mail receptacles authorized by the USPS to be owned
and maintained by the USPS. The purchase, installation, maintenance,
and replacement of mail receptacles used by customers for mail delivery
are not the responsibility of the USPS. However, the USPS may authorize
neighborhood delivery and collection boxes and parcel lockers to be
purchased, installed, maintained, or replaced by the USPS.

9.4Businesses

Mail receptacles or door slots are not required at businesses
and offices that are open and have someone on hand to receive the mail
when the carrier calls.

9.5Receptacle Lock

If a lock is used on a mail receptacle, the receptacle
must have a slot large enough to accommodate the normal daily mail volume.

9.6Door Slot

A door slot for mail must meet specific criteria:

a. The clear rectangular opening in the outside slot
plate must be at least 1-1/2 inches wide and 7 inches long.

b. The slot must have a flap, hinged at the top if placed
horizontally, or hinged on the side away from the hinge side of the
door if placed vertically.

c. When an inside hood is used to provide greater privacy,
the hooded portion must not be below the bottom line of the slot in
the outside plate if placed horizontally, or beyond the side line of
the slot in the outside plate nearest the hinge edge of the door if
placed vertically.

d. The hood at its greatest projection must not be less
than 2-1/16 inches beyond the inside face of the door.

e. The bottom of the slot must be at least 30 inches
above the finished floor line.

9.7Apartment Mail Receptacles

Apartment house mail receptacles must be approved by the
USPS. The purchase, installation, maintenance, and replacement of mail
receptacles, boxes, or parcel lockers are not the responsibility of
the USPS except for neighborhood delivery and collection boxes and parcel
lockers authorized by the USPS to be owned and maintained by the USPS.
When apartment buildings are substantially renovated or remodeled to
provide additional apartments, or a material change is made in the location
of boxes, obsolete receptacles must be replaced by currently approved
receptacles.

9.8Mailbox Information

Information on the installation of receptacles, specifications
for construction, and approval procedures for manufacturers is in Postal
Operations Manual 632.

10.0Rural Delivery Service

10.1Establishment

Rural stations and branches are established, and rural
delivery is provided, according to USPS policies and procedures, the
characteristics of the area to be served, and the methods needed to
provide adequate service. Requests or petitions to establish, change,
or extend rural delivery service, signed by the heads of families wanting
this service, must be given to the postmaster of the post office from
which delivery service is desired, or from which the route operates,
as applicable.

10.2Exception

On the customers written request, the postmaster
may approve an exception to the currently authorized method of delivery,
if the type of rural delivery authorized imposes an extreme physical
hardship.

10.3Parcel Delivery

An ordinary parcel too large to fit into a customers
mailbox is not left unless the customer has filed a written order with
the postmaster relieving the USPS and carriers of all responsibility
in case of loss or depredation of any such parcel left outside the box.

10.4Contagious Disease

Mail is delivered to a customers mailbox if a quarantined
disease exists, provided that delivery can be made without exposure
to contagion. No mail is collected from such box while the quarantine
is in force.

10.5Insufficient Postage/ Mailable Matter

Generally, mailable matter is collected from a rural mailbox
if postage is fully prepaid or money equal to the required postage is
left in the mailbox. Money in a rural box is left at the customers
risk. When postage or money is insufficient to cover postage, the mail
is not collected, or if the sender cannot be identified, the mail is
treated as unpaid mail. Mailable matter not bearing postage found in,
placed on, attached to, supported by, or hanging from rural boxes is
handled under the applicable standards.

10.6Mailboxes

Rural mailboxes must meet the standards in D041 for installation, location, and use.

11.0Highway Contract Delivery Service

11.1Establishment

Highway contract routes are established, and delivery service
on such routes is provided, according to USPS policies and procedures,
the characteristics of the area to be served, and the methods needed
to provide adequate service. Requests or petitions for new routes, or
for extensions of service or changes in the line of travel or schedule
of highway contract service, must be directed to the USPS distribution
networks office with supervision over the transportation of mail in
the area involved.

11.2Parcel Delivery

An ordinary parcel too large to fit into a customers
mailbox is not left unless the customer has filed a written order with
the postmaster relieving the USPS and carriers of all responsibility
in case of loss or depredation of any such parcel left outside the box.

11.3Mail Collection

Generally, mailable matter is collected from a mailbox
if postage is fully prepaid or money equal to the required postage is
left in the mailbox. Money in a mailbox is left at the customers
risk. When postage or money is insufficient to cover postage, the mail
is not collected, or if the sender cannot be identified, the mail is
treated as unpaid mail. Mailable matter not bearing postage found in,
placed on, attached to, supported by, or hanging from boxes is handled
under the applicable standards.

11.4Mailbox Location

Curbside mailboxes meeting the applicable standards in
D041must be placed where they protect
the mail and can be conveniently served by carriers without leaving
their vehicles. These boxes must be on the right side of the road in
the direction of travel when required by traffic conditions or when
driving to the left to reach the boxes would violate traffic laws by
the carrier.