error code 09.02.10

‎05-21-201903:11 PM

Product: T2300 multifunction plotter

Operating System: Microsoft Windows 7 (32-bit)

i cant get my scanner to work and i am getting an error 09.02.10 when the unit boots up. i have tried calibration and revalidating it with no luck it lights up but will not even draw calibration paper into it.