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Frequent questions

1

Is the Feriendorf Hochpustertal the right accomodation for my family?

The Feriendorf Hochpustertal is the right accomodation for your family if:

- you would like to spend your holiday in a cosy chalet-apartment instead of a noble hotel room.
- you like to cook and to discover the culinary variety of the region and if you can do without the classic half board accomodation.
- a giant children's paradise is much more important for you than a large wellness and spa area.
- you would like to do your activities in a breathtaking nature instead of a smelly fitness centre.
- you hate long waiting periods and endless small talk at the Reception and you prefer a quick Check-In and a useful informational brochure.

If for your family a huge wellness area, a daily apartment cleaning, a 24h reception with concierge services, a half board accomodation, room service and other hotel facilities are very important, then we probably cannot satisfy your requests and we would recommend for your family holiday a family hotel. Then you have to calculate a higher price, but at the other hand you will get all the services you desire.

2

Are pets allowed in the Feriendorf Hochpustertal?

We love dogs, cats, hamsters, turtles, snakes and also spiders, but we think that they feel better at home in their usual environment. Therefore we are not able to accept a reservation with pets.

3

For fixing a reservation, there is necessary a pre-payment?

For fixing a reservation there is necessary a deposit of generally 30% of the total amount, excluding bank charges.
All detailed information regarding the deposit you will receive after confirming our offer or after concluding the online booking process. Your reservation will be binding with our written bookiing confirmation.

4

Where and when can I pay the rest price?

Please transfer the rest price until 5 days before arrival by bank transfer on our banc account.

5

What are the fees in case of a cancellation of my reservation?

This is our cancellation policy:
Until 90 days before arrival - administrative fees
90 - 30 days before arrival - 30% of the total sum
30 - 14 days before arrival - 80% of the total sum
Within 14 days before arrival - 100% of the total sum
No show/delayed arrival/early departure: 100% of the total sum.

Eventual deposits cannot be re-transferred.
Apart from the conditions above, the provisions of the "Austrian hotel regulations" are valid.
This cancellation policy is valid for both contracting parties.
We recommend to conclude our travel cancellation insurance.

6

Do you offer a laundry?

On your exciting discovery tours you can get dirty. Fortunately, there is a washing machine including washing powder and a dryer for small money available in our resort.

7

What laundry is already available in the apartment?

The basic equipment of bath towels and bed linen is already available in the apartment upon your arrival. If you stay in our resort for two or more weeks, there is provided a weekly laundry change.

We ask to bring your own bath robes, dish towels and cleaning clothes as needed.

8

Is the final cleaning included in the price?

The final cleaning is already included in the price - there is no surcharge as in other apartment structures. An intermediate cleaning / daily cleaning of the apartment is not provided.

9

Can I find oil, vinegary, salt and pepper in the apartment?

Please bring your own oil, vinegary, salt and pepper. Otherwise you can buy it in the local grocery store.

10

What equipment can I find in the kitchen corner of my apartment?

The kitchen corners of our apartments are equipped with:
- Modern cooker with cooker hood
- Crockery: from the soup plate to the salad bowl and the coffee crockery
- Glasses: water glasses, beer glasses and liqueur glasses
- Cutlery
- Pots and pans
- Kitchen utensils: from the wooden spoon to the potato peelinger
- Kitchen machines: American coffee machine, Italian Espresso machine, microwave with grill function, water boiler
refrigerator with small freezing compartment
- Modern dishwasher
- Detergents: from the broom to the scrubbing brush

Gladly you can rent a bike for you, your parents, your brothers and sisters as well as child's seats and Go-Karts in our own bike rental. For the bikes of your parents you should calculate approx. Euro 15,-- per day and bike, for your kids' bike and for the Go-Karts approx. the half.

12

Where can I deposit my bike?

For your bike we offer in our Family Chalet Resort a bike deposit for free. There you can park your bike whenever you want. It is not allowed to deposit bikes in or in front of our chalets.

100%

Reccomendation rate

We'll come back!

Incredible family holiday in an incredible holiday village: Petting zoo, football court, family barbecue areas, bike rental and much more. Our kids liked most the bouncy castle in the children's paradise.

Simple but cosy

Perfect apartments for families without any dangers for the kids. So they could play while we parents could relax. The free fire wood for the tiled stove was also very nice and created a warm atmosphere.

Perfectly happy

What can you want more... There was a free bike deposit for our bikes, a laundry with washing machines and dryer for our clothes and a wood cellar with free fire wood for the barbecue areas and our tiled stove.

Family paradise

We have been in the Family Chalet Resort with our kid aged 6 years. Very diversified family animation program with a very nice animation team - especially Engelbert. We loved this place and our holiday went to quickly.