This seminar covers:
• Classifications of human error;
• Quality and safety culture and the quality- and safety-conscious work environment;
• Leadership responsibilities;
• The total quality and safety function;
• The four levels of human error;
• The three levels of barriers to human error and to the hazards activated by human error;
• The four types of barriers at each barrier level;
• The relationship of barriers to the total quality and safety function;
• Methods by which to make barriers effective;
• Error-inducing conditions;
• Behaviors to counteract error-inducing conditions;
• Thought processes and behaviors leading to non-conservative decisions;
• Thought processes and behaviors leading to conservative decisions;
• Techniques to prevent recurrence of error - e.g., coaching; • Metrics;
• Defense in depth; • Summary of the principles of human error prevention.