Terms & Conditions

The terms and conditions that apply to your use of the bottleless.com and bottlelessdirect.com website and your purchase of goods and services through our website are subject to the following agreement.

Terms of Use:

No material from the bottleless.com and bottlelessdirect.com website (and other url’s that point to these domains) may be copied, reproduced, republished, transmitted, or distributed in any way. All content on this site including text, graphics, logos, buttons, icons, images and software, is the property of Bottleless Direct, LLC and protected by U.S. and international copyright laws. Users of the site may download one copy of any and all materials on the site for personal, non-commercial use provided that they do not alter the materials in any way, nor delete or change any copyright or trademark notice. Bottleless Direct reserves complete ownership of intellectual property rights for materials downloaded from this site.

Installation Parameters

Standard Installation: The following is written only for those who choose the $199 installation fee. We have established the following parameters to define a $199 “standard installation”. We did this to be fair to the installers. If your cooler falls outside of these parameters, we may require an additional reasonable charge beyond the $199 installation fee. Feel free to give us a call to discuss your installation situation if you believe it falls outside of the distance guidelines. In addition, the installer can discuss everything with you before proceeding.

Standard Installation means the cooler should be within 25 feet of a water source to be considered a “standard installation” for $199. Our technicians can still install the cooler if it’s a long distance from the water source, but there may be an additional, reasonable fee. (Note: If the water source is more than 25′ feet, you will need to purchase an additional section of waterway on the Shop page). For significantly longer installations, please let us know in advance so we may allot more time.

We reserve the right not drill through marble, Corian or other similar surface materials.

If the waterway is to be run over a ceiling in an office, the ceiling should be accessible, preferably a “drop ceiling”.

Orders:

Orders placed and received before 2:00 p.m. (EST) Monday through Friday, are processed the day the order is placed*. Orders received after 2:00 p.m. (EST), will be processed the following business day.

*Applies to in-stock items. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Bottleless Direct will make every attempt to meet shipping deadlines.

Please note that our warehouses do not ship on weekends, nor is Saturday or Sunday delivery available.

Shipping

Shipping Practices

Please note that, in most instances, each cooler will require that two boxes be shipped. One will come from the West Coast and will contain the cooler. The other box will come from the East Coast and will contain your purification system, the installation kit and other ancillary products that you purchased. So, please understand that, most likely, the two boxes will arrive on different days.

Ship Methods

Bottleless Direct uses several different ship methods that will be described below.

UPS/Federal Express

The primary way in which Bottleless Direct ships our products is via UPS or Federal Express Standard Ground Shipping. Delivery time with this ship method is usually between 3 and 5 business days once the product ships. We can arrange for expedited Next Day, Second Day, or Three Day shipping for this ship method – but we will need to give you the additional cost on the phone or via email. If you with to contact us for a quote on just the expedited shipping, please call the office (1-888-299-6144) or send an email to shipping@bottleless.com (and include your delivery address). We ask that you give us a call or notate your shipping requirements in the comment section on your order to arrange for the expedited method. We will let you know what the new shipping cost will be for your expedited request before processing the order.

Confirmation Email

You will receive this after placing your order

Tracking-Number Email

You will receive this after your order ships

Shipping Charges

bottlelessdirect.com calculates shipping based on current UPS / freight line tables, weight of the product and the final delivery destination. These fees will be fair and as inexpensive as we can make them. Please note that all shipping charges are for standard ground delivery within the lower 48 United States, unless otherwise noted.

Note: www.bottlelessdirect.com will not ship to P.O. boxes, APO’s or FPO’s under any circumstances.

Product Inspections:

We take as many steps as possible to ensure that the product you receive is in perfect working condition. However, occasionally, a product may be damaged in transit. If you receive a damaged product delivered by Federal Express or UPS, please give us a call immediately. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and give us a call immediately. If you do sign for a product with concealed damage, we will replace the unit with one in perfect working condition as long as you notify us 48 hours after receipt of the product (Excluding holidays and weekends)*. However, we can get a new unit to you faster if you notice the damage on arrival and refuse the shipment.

Please note the shipping companies operating on our behalf to pick up a product will only make one attempt at pick-up. You must have the product available for pick up at that time.

Order Acceptance:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Bottleless Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. Bottleless Direct reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Forms of Payment:

Bottleless Direct accepts the following major credit cards: Visa, MasterCard, Discover and American Express. We also accept payments via PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. Your credit card will be authorized at the time the order is placed. We reserve the right to cancel any orders without prior notice where the credit card billing address is not located within the United States.

Bottleless Direct also accepts cashiers checks and company checks. Orders with company checks or cashier’s checks are processed upon receipt of funds. If you wish to pay by one of these methods please give us a call at 1-888-299-6144. We can prepare an invoice in advance and send it to you via email. This way, you will have the exact amount and can the document to get approval from the appropriate staff.

Out-of-Stock Items:

If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified immediately. Items found on this website are generally available to be shipped within 1 to 10 business days. Once shipped, most products will arrive within 3 – 7 business days depending on the destination.

Sales Taxes:

Bottleless Direct charges all applicable sales taxes required by the state of California on purchases of goods and services made through the website. If you place an order being shipped outside of California, no sales tax will be applied to your order.

Cancellation Policy:

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.

Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. The Bottleless Direct Customer Service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Please contact them during the listed service hours of 8am to 5pm EST Monday through Friday. Please do not email cancellation requests, as we may not receive them due to the imperfect delivery method of email transmissions. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.

Returns Policy:

Regular Returns

Most products may be returned for any reason within the first 14 days after delivery. Returned products must be in a new (unused), fully functional, and undamaged condition, and must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 20% restocking fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Bottleless Direct reserves the right to adjust the refund on the return depending upon the condition of the returned product.

We are not able to accept returns of water filters due to health concerns. You may keep the filters and the value of the filters posted on our website will be deducted from the refund.

Please call 1-888-299-6144 prior to returning an XO BottleLess water cooler to receive a Return Authorization Number and shipping instructions. The water cooler must be returned in the original packaging and intact within 14 days of delivery. Returned water cooler(s) must be shipped within two weeks of issuance of a Return Authorization Number to be eligible for a refund. A refund will be issued within 30 days after the returned water cooler has been received and inspected.

Damaged Shipments

If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 1.888.299.6144 to set up a return for a damaged product.

Defective Products

All defective products will be handled under the terms of the warranty.

Manufacturer's Warranty:

Bottleless Direct does not provide any warranty service – however our help desk is here to get your problem solved. If you need a technician to come to your location, we can make those arrangements.

International Orders:

Our standard delivery area is within the lower 48 United States. We do not ship to foreign countries nor do we accept credit cards issued by banks in foreign countries. We reserve the right to cancel any order without prior notice that is placed on our website and being shipped outside of the continental United States.

Typographical Errors:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Bottleless Direct shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Bottleless Direct shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Product Pictures and Information:

Bottleless Direct strives to have the most recent and accurate product pictures and information. However, occasional external factors can affect the accuracy of product pictures and information displayed. Bottleless Direct makes all reasonable efforts to verify that product pictures and information are accurate and correct in all regards.

Installation Liability:

Bottleless Direct assumes no liability for damage due to the installation of a BottleLess cooler. We have been involved in thousands of installations. However, do not warrant that our methods meet your particular local code requirements.

Limitation of Liability:

YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER Bottleless Direct NOR ITS AFFILIATES, LICENSOR(S), OR SUPPLIER(S) WILL BE LIABLE UNDER THIS AGREEMENT OR ARISING OUT OF OR IN CONNECTION WITH THE Bottleless Direct WEBSITES TO YOU, OR ANY PERSON OR PERSONS WHOSE CLAIM OR CLAIMS ARE BASED ON OR DERIVED FROM A RIGHT OR RIGHTS CLAIMED BY YOU, FOR ANY DIRECT DAMAGES IN EXCESS OF THE AMOUNT YOU ACTUALLY PAID TO bottlelessdirect.com FOR THE PARTICULAR GOOD OR SERVICE YOU PURCHASED AND THAT IS THE SUBJECT OF THE CLAIM, OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST WAGES, LOST SAVINGS, INJURY TO PROPERTY, LOSS OF USE, COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES AND OTHER LOSSES AND DAMAGES, EVEN IF Bottleless Direct OR ITS AFFILIATES, LICENSOR(S) OR SUPPLIER(S) HAVE BEEN ADVISED, KNEW OR HAD REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY REGARDLESS OF WHETHER THE BASIS FOR THE CAUSE OF ACTION IS IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IN ADDITION, NEITHER Bottleless Direct NOR ITS AFFILIATES, LICENSOR(S) OR SUPPLIER(S) WILL BE LIABLE FOR ANY NON-PARTY CLAIM. Bottleless Direct, ITS AFFILIATES, LICENSOR(S), AND SUPPLIER(S) HEREBY EXPRESSLY DISCLAIM ALL SUCH DAMAGES, AND YOU HEREBY WAIVE AND RELEASE ALL SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER, EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING DISCLAIMER, EXCLUSION AND LIMITATION MAY NOT APPLY TO YOUR JURISDICTION, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY ACCORDING TO JURISDICTION. IN NO EVENT WILL DAMAGES PROVIDED BY LAW APPLY UNLESS THEY ARE REQUIRED TO APPLY BY STATUTE NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT.

Warranty Disclaimer:

THE bottlelessdirect.com BOTTLELESS.COM WEBSITES AND OTHER URL’S POINTING TO THOSE DOMANS AND GOODS AND SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED BY Bottleless Direct “AS IS”, WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND.

ITS AFFILIATES, LICENSOR(S), AND SUPPLIER(S) MAKE NO, AND HEREBY EXPRESSLY DISCLAIM ALL, WARRANTIES UNDER THIS AGREEMENT OR ARISING OUT OF OR IN CONNECTION WITH THE Bottleless Direct WEBSITE, WHETHER EXPRESS, IMPLIED, STATUTORY, ARISING BY CUSTOM OR TRADE USAGE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO (a) WARRANTIES OF NON-INFRINGEMENT AND TITLE; (b) IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER, EXCLUSION OR LIMITATION OF WARRANTIES, SO THE FOREGOING DISCLAIMER, EXCLUSION AND LIMITATION MAY NOT APPLY TO YOUR JURISDICTION, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY ACCORDING TO JURISDICTION. IN NO EVENT WILL WARRANTIES PROVIDED BY LAW (IF ANY) APPLY UNLESS THEY ARE REQUIRED TO APPLY BY STATUTE NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT.

Jurisdiction and Venue:

You agree this Agreement will be considered to be entered into in the State of Delaware and will be governed by, construed and interpreted in all respects by the laws of the State of Delaware as such laws are applied to contracts executed in and performed entirely within the State of Delaware between Delaware residents, without reference to any rules of conflict of laws. With respect to any litigation under this Agreement (or arising out of or in connection with your use of this website or purchase of goods and services), you irrevocably agree to personal jurisdiction in and exclusive venue of the United States District Court for the State of Delaware.

Severability:

If any portion of this Agreement is determined to be or becomes unenforceable or illegal, such portion will be reformed to the minimum extent necessary in order for this Agreement to remain in effect in accordance with its terms as modified by such reformation. If any provision of this Agreement is held to be unenforceable under present or future law, and not subject to reformation, then (a) such provision will be fully severable; (b) this Agreement will be construed and enforced as if such provision was never a part of this Agreement; and (c) the remaining provisions of this Agreement will remain in full force and effect and will not be affected by unenforceable provisions or by their severance.

Entire Agreement:

This Agreement constitutes the entire agreement and understanding between us relating to the subject matter thereof.