Frequently Asked Questions

Comments

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

I am admin of server, This is only standalone machine. there is no redirection to another server. Agents are able to use canned responses. currently i wanted to added new canned responce so this issue came up. i cant access the page. kindly help. i tried restoring original canned.php from backup SCP folder, still not working.

But does your account actually have the permission?You say staff can use them, so they are likely enabled, the only other check that would show kb.php instead is if your account doesn't have the permission.Snippet from canned.php:/* check permission */if(!$thisstaff || !$thisstaff->getRole()->hasPerm(Canned::PERM_MANAGE, false) || !$cfg->isCannedResponseEnabled()) { header('Location: kb.php'); exit;

In my instances I can only remove the canned response access via the role permissions tab and then the menu symbol for the "Canned Responses" will disappear after that (his screenshots are showing the menu symbol still)

Under account permissions I only have the option to remove the access for the knowledgebase (Ability to add/update/disable/delete knowledgebase categories and FAQs) and then the menu symbol for "Categories" will be removed.

Nah, it doesn't, and if I turn off canned via scp/settings.php?t=kb then the menu item disappears.Found the one I was thinking of though, it's a role permission, so:Admin -> Roles -> your role -> Permissions -> Knowledgebase

It does the same thing as disabling it though, not like your screenshot.. weird. I can't replicate it.