operation

Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.

The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way.
We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place.
If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.

Digital-native enterprises are first to accelerate cloud commerce business. IDC explains how cloud platforms like CloudBlue are key to evolving business models and architecture to scale operations and innovate faster than traditional businesses in preparation for the Future of Commerce.

As enterprises become more distributed and migrate applications to the cloud, they will need to diversify
their network performance management solutions. In particular, the network operations team will need to
complement its packet-based monitoring tools with active test monitoring solutions to enhance visibility into
the cloud and help enterprises scale monitoring gracefully and cost-effectively.

In the 26-criteria evaluation of continuous delivery and release automation (CDRA) providers, we identified the 15 most significant — Atlassian, CA technologies, Chef Software, Clarive, CloudBees, electric Cloud, Flexagon, Hewlett packard enterprise (Hpe), IBM, Micro Focus, Microsoft, puppet, Red Hat, VMware, and Xebialabs — and researched, analyzed, and scored them. We focused on core features, including modeling, deploying, managing, governing, and visualizing pipelines, and on each vendor’s ability to match a strategy to these features. this report helps infrastructure and operations (I&o) professionals make the right choice when looking for CDRA solutions for their development and operations (Devops) automation.

Applications and services are made up of more components and integrations today than they were just a few years ago. Coupled with a much more competitive business world, this complexity has changed everything for both development and operations.
Devops is pressed to deliver more functionality at a faster pace, focusing on small, incremental changes and using agile methodologies and practices such as continuous integration.
Download this white paper to find out more about how CA Technologies can help with many of the DevOps challenges your company currently face.

It doesn’t matter whether you’re new to Oracle Retail, have an active implementation project that is running or have an existing deployment in production. The same issue applies: You are making a significant investment in the technology and need to develop a reliable and efficient batch schedule.
If you’re new to Oracle Retail, you are no doubt embarking on a major project to improve your competitive position in the retail market. With that in mind, your goals will be to shrink the time-to-market for your retail implementation, lower the reliability risks associated with in-house developed solutions and improve the visibility and control of retail business processes.
In this eBook you will discover a series of recommendations for operating a fail-safe and efficient Oracle Retail operational environment. You will also understand how automation enables you to streamline the execution of your Oracle Retail batch operations and increase the day-to-day efficiency of your operations teams.

This white paper outlines a framework that emphasizes digitization and business transformation and the new opportunities pull processes bring.
The mechanism of “Pull” processes—those triggered by an actual event instead of a forecast—is nothing new. It is at the heart of many successful manufacturing strategies. Recent technological advances in digitization, including the harnessing of Big Data analytics, the use of the cloud, Business Process Management (BPM), social media, IIoT, and mobility, have extended the power of Pull beyond Lean manufacturing. In the wake of the current technological innovation wave, it is not uncommon for manufacturers to not know what next step to take.
In light of these new developments, this white paper will focus on the mechanism of business transformation enabled by these technologies, which can be attributed to two major forces: the power of Pull and digitization. Nine practical applications are detailed, showing how innovative manufacturers can better

Start the journey to operational and digital excellence by gaining a clear strategy for the first steps forward.
This resource includes:
• An executive summary of Smart Manufacturing
• Benchmarking manufacturing operations management
• The road to MOM 4.0
• Digital transformation is a vehicle, not a destination
• Recommendations to achieve digital excellence
Manufacturers need to start now and follow a clear path from corporate strategic objectives through to successful program implementation.

This spotlight report examines:
• How Manufacturing Operations Management (MOM) or Manufacturing Execution Systems (MES) are key enablers of data management and Digital Transformation. Companies can combine many other opportunities with manufacturing operations in a digital journey.
• Product lifecycle management (PLM) as a high-value discipline to pair with MOM in discrete manufacturing, and the value of digital continuity across engineering, manufacturing operations, and supply chain.
• A robust integration of MOM and PLM technologies and the advent of the Digital Twin (a virtual copy of the product and how it's made) to demonstrate maturity in Smart Manufacturing and the ability to make smart products in smart factories.
The IIoT has opened up a world of opportunity for manufacturers. Take advantage of it.

As a business executive your time is incredibly valuable, right? And if you aren’t maximally
time efficient or productive then you – and your business – will soon fall behind. It’s a fact of
life in today’s highly-competitive digital marketplace.
But how do you stem the flow of lost time? And how are other leaders making the most of
this scarce resource so they can be as efficient, productive and valuable as possible?
This report was produced specifically for the UK and Ireland (UK/I) region and is based on
data gathered from real-world business leaders explaining how they perform tasks on a
daily basis. In the report, we look at how business managers can step up from operational
tasks and focus on work that will propel their business forward.
We will:
• Touch on the priorities of what could be termed ‘accelerated business leaders’: those
decision makers leading their industries forward in a way that harnesses emerging
technologies and agile new ways of working.
• Examine the key facto

As organisations increasingly leverage data, sophisticated analytics, robotics and AI in their operations, we ask who should be responsible for trusted analytics and what good governance looks like.
Read this report to discover:
• the four key anchors underpinning trust in analytics – and how to measure them
• new risks emerging as the use of machine learning and AI increases
• how to build governance of AI into core business processes
• eight areas of essential controls for trusted data and analytics.

Nobody likes being bogged down in operations, least of all database administrators who have enough to worry about already. The new DataStax Enterprise (DSE) has made it especially easy to be a DBA. With features like NodeSync, Advanced Replication, and OpsCenter, DSE is Apache Cassandra™ made simple. Read this white paper to learn how DSE simplifies your operations.

Far from being a soft issue, trust underpins the
management of your digital business and digital
ecosystems. This report highlights how trust is
fundamental to your digital transformation. It
focuses on the role of trust in the B2B context
and analyzes the key technologies, processes,
and operational values that CIOs and their teams
must use to build and maintain trusted
ecosystem partnerships

After several years of relentless hardware and software innovation, the mainframe is at an
inflection point from being a supporting platform of transaction revenue to becoming a
source of revenue growth and innovation. Organizations are evolving toward what IDC calls
the “connected mainframe.” The platform is transforming from a revenue-supporting machine
into a revenue-generating machine and is increasingly playing a central role in organizations’
digital transformation (DX) journey. Key steps in achieving the connected mainframe require
organizations to modernize and integrate the platform with their internal and external
environments. IDC finds that these modernization and integration initiatives lead to new
business innovations, which in turn are driving revenue growth and improving organizational
operational efficiency.

Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly
every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile,
social business, cloud, and big data analytics as the pillars. In this new environment, business leaders
are facing the challenge of lifting their organization to new levels of competitive capability, that of
digital transformation — leveraging digital technologies together with organizational, operational, and
business model innovation to develop new growth strategies. One such challenge is helping the
business efficiently reap value from big data and avoid being taken out by a competitor or disruptor
that figures out new opportunities from big data analytics before the business does.
From an IT perspective, there is a fairly straightforward sequence of applications that businesses can
adopt over time that will help put direction into this journey. IDC outlines this sequence to e

IBM Planning Analytics Local is the on-premises version of the planning solution built on the powerful, in-memory OLAP engine of IBM TM1. It automates your planning, budgeting and forecasting, and helps you link operational tactics with financial plans.
Watch this on-demand webinar to learn about the latest innovations in IBM Planning Analytics Local, including:
Workspace: The interactive interface that enables you to quickly drill through to supporting detail to understand the underlying assumptions in your plans. It lets you create custom dashboards and colorful, compelling visualizations with ease.
IBM Planning Analytics for Microsoft Excel: The next-generation Microsoft Excel add-in that lets you retain Excel functionality and formatting when moving data between IBM TM1 and Excel.
Hierarchies: The new capability that enables you to model and drill into attributes as if they were a dimension -- without having to create a new dimension or add elements (members) to the hierarchy, for unprecedented insight into your IBM TM1 data.

IBM Planning Analytics, powered by IBM TM1, is the fast, flexible, planning solution that helps you align financial plans with corporate objectives linked to operational tactics and market events. In this quick, 10- minute guided demo, you’ll get hands-on experience with IBM Planning Analytics by building a revenue plan.
You’ll play the role of a financial planner and learn how to:
• Create a revenue plan in IBM Planning Analytics Workspace
• Adjust the plan by increasing sales by 20% through an online channel
• Review the impact of your changes on net profit

Running a successful firearms and shooting sports retail business offers unique challenges. To achieve growth, you need a software solution that streamlines nearly every aspect of your firearms business—letting you focus on running a more compliant, efficient, and profitable operation.
Created in collaboration with Orchid Advisors, Epicor FFL Compliance Manager is a robust, cloud-based system for firearms retailers that seamlessly manages ATF compliance for higher profits and faster growth. This fast, easy-to-use bound book solution can:
• Quickly package compliance reports on demand and review bound book activity with dashboards to support ATF inspections
• Save time by scanning serial numbers instead of entering them manually
• Relieve audit stress thanks to easy access to bound book data and on-demand, ATF-friendly reporting
Read on to hear from businesses currently powered by Epicor FFL Compliance solutions.

In today’s competitive market, FFLs often have inadequate tools that are hindering their growth, or are often sold software rather than solutions to their ATF compliance needs—leaving them confused and less compliant than before. Fortunately, it just got easier to streamline compliance processes and keep your Bound Book up-to-date.
Get the facts in a quick-reading guide from the FFL Operations experts at Orchid Advisors and the software experts at Epicor. Learn how firearms businesses like yours are using cloud technology to keep their bound book to date, making compliance tasks much simpler and more cost effective.
• Why the ATF changed its rules in 2016 and how you take advantage of it
• Practical tips for moving your Bound Book to the cloud, stress-free
• Streamline business process and improve ATF Compliance

Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world

In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency.
Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable.
To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context.
Download this white paper to learn about:
• 6 benefits to asynchronous messaging in B2C customer experience and operations
• Incorporating asynchronous messaging into your u

Accounts Payable is a fundamental activity for nearly all businesses. Pick any enterprise and you can bet there is an AP function at the heart of financial operations. The obligation to pay off short-term debt is one that every company must satisfy. But more than that, the process to do it must be efficient and productive. If you get behind on your obligations you risk missing important financial discounts, defaulting with creditors, and damaging your reputation with suppliers and stakeholders.
CFOs face the challenges associated with Accounts Payable…and it’s easy to lose sleep. As other areas of business and commerce have become more and more paperless, the accounts payable process in most organizations remains mired in paper copies and manual workflow. The result is an often costly and people intensive process that leaves companies vulnerable to competitors and financial executives with a growing unease over the inherent inefficiencies.

Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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