Privacy Policy Joyous Solutions Ltd is committed to protecting and respecting your privacy. This Policy explains why and when we collect personal information from people who visit our website, contact us for information and engage our services. It also confirms how we might use your information, the conditions under which we may disclose it to others and how we keep it secure. This Policy may be updated over time so please check this page occasionally to ensure that any changes are in alignment with your expectations. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to joy@joyous-solutions.co.uk. Alternatively, you can write to Joyous Solutions Ltd, 8 Bolton Avenue, Worcester WR4 0ST or telephone 01905 450656. Your rights You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours. In relation to personal data about you, you have the right:

to be informed about how and why we collect and use the data

to be given access to the data we hold

to have any inaccurate or incomplete data rectified

to ask us to delete personal data, earlier than we might already dispose of it

to prevent us from processing the data further

to object to us using the data for particular purposes

Who are we? Joyous Solutions Ltd is a UK business registered as a limited company in England and Wales, with Company Number 3612991. The company’s purpose is to offer management consultancy services and private coaching for personal development. How do we collect information from you? We obtain information about you in the following ways

when you use our website, or you register to join our mailing list, or when you want to follow or leave a comment on the blog page

when you request a Proposal from us to provide a service

when we enter into an Agreement to provide a service

when we provide a service to you

What type of information is collected from you? The personal information we collect might include your name, address, email address, IP address, information regarding what pages are accessed and when. If you purchase a service from us payment is made by bank-to-bank transfer and we will usually receive a remittance advice from our bank confirming the payment: the banks will have their own Privacy Policy. How do we use your information? We may use your information to:

process invoices for services delivered to you

to carry out our obligations arising from any contracts entered into by you and us

seek your views or comments on the services we provide

notify you of changes to our services

send you communications and resources which you have requested and that may be of interest to you

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us, or as long as is mandated in law (e.g. financial data). You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it. Who has access to your information? We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: we may pass your information to subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to contribute specific expertise needed in delivery of a contract). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties beyond our own staff and contractors for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. When we work with Third Party Service Providers on a project where it is necessary for them to contact you directly, the relevant third-party service provider may use your details to provide you with further information in relation to the project. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party service providers will share your information with us which we will use in accordance with this Privacy Policy. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. Your choices You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: joy@joyous-solutions.co.uk or by telephone: +44 (0) 1905 450656. Use of ‘cookies’ Like many other websites, the Joyous Solutions website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using our website. Links to other websites Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check their Policy. Review of this Policy We keep this Policy under regular review. This Policy was last updated in December 2019.