One requirement after a PMR is opened could be to submit information for debugging to the IBM support team. In the case of InfoSphere Data Architect, this information would include - log file, patch [testfix] information, project files as applicable,memory settings in eclipse.ini and the RAM information.

Many a times, this would involve mail communications between the user and the support team to get the information from exact locations. However, from InfoSphere Data Architect v8.5.0, this has been simplified.

This is made possible through the Data collection and PMR Stamping feature available for InfoSphere Data Architect.

Starting with InfoSphere Data Architect v8.5.0, the product comes with a tool that would allow a user to submit information to a PMR very easily. The tool takes care of collecting all information based on need.

Assuming your install location is C:\IDA8.5.0\ then you will find a file

index.html

in C:\IDA8.5.0\isadc\ida

[If you wanted a cmd prompt version then please use isadc.bat for Windows and isadc.sh for Linux. ]

The screen would open asking to accept certificates. Please do so.

All that is left now is to click on the option you want. If you wanted to collect only the log file then choose as follows.

Choose the workspace of which you want to collect the log file.

The user then just has to enter his PMR number and submit the data.

This would attach the log file to the PMR.

If you had chosen the System information / Product configuration and testfixes, the details are directly written to the PMR text.