• Strategic Planning •

Employees first, customers second! Huh? It worked for this global IT giant.

In the face of ever-changing technologies and markets, it may sound counterintuitive to focus on employees before customers. But that’s just what IT services leader HCL Technologies, with 10,000+ employees, has been doing with remarkable success. Here, Matt Preschern, the company’s Global Chief Marketing Officer, explains how and why it works.