Quickly jump to...

Damage and accidents

Important reminder: if you are not insured through KBC
Autolease (i.e. if your lease contract does not include an insurance
and risk arrangement), please contact your fleet manager as soon as
possible in the event of damage or an accident.

Technical repairs must be carried out by official dealers or
workshops in Belgium. You can find a list of dealers on the website of
your brand.

Do you require immediate assistance on route?

If you have a KBC Autolease assistance insurance, please
contact KBC Autolease Assistance at +32 (0) 2 347 39 02. This
service is available 24 hours a day. For roadside assistance, KBC
Autolease works with the VAB breakdown service. You are entitled
to assistance when your vehicle has become immobilised due to
breakdown, accident, theft or attempted theft, vandalism, fire or
a stolen number plate.

If you do not have an assistance insurance, please
contact your fleet manager.

Does your vehicle have window damage?

Your lease contract includes insurance and risk coverage. Make
an (online) appointment with Carglass or Autoglass
Clinic. They will repair chips in your car window or replace
it if necessary.You don't need to report these to
KBC Autolease.

Your lease contract does not include an insurance and
risk arrangement: please contact your fleet manager.

Were you in an accident with another party?

You must submit a correctly completed European accident statement to
KBC Autolease to report an accident with the other party:

KBC Autoleasecreates a dossier and will take care
of the administrative tasks from then on them.

Were you in an accident without another party?

To report an accident not involving another party, all you have to do
is correctly complete the form and send it to KBC Autolease. You do
not, therefore, have to complete a European accident statement.

Which steps do you have to take?

Download the "Report new accident without other
party" form (see forms and
statements) and save it on your computer.

We will send an email to confirm receipt of your claim report and we
will fully process your file.

Tyre change

Are your tyres worn or irreparably damaged? Have them replaced by a licensed tyre centre. Note: The legally
required minimum profile depth is 1.6 mm. In case of doubt, you can
have your tyres checked by a licensed tyre centre.

Winter tyres

You can only drive with winter tyres from 1 October to 30 April and
you can only have them placed if these are included in your lease
contract. If in doubt, please contact your fleet manager. Winter tyres
can only be placed in a licensed tyre centre.

If you already have a set of winter tyres:Please contact the licensed tyre centre where your tyres are
kept. If you don't know where your winter tyres are kept, please
contactDriver Care.

If you don't have winter tyres: please make an
appointment with a licensed tyre centre. The tyre centre will
directly contact our technical department to request approval for
placing the tyres.

Is a garage also permitted to replace tyres during servicing?

This is permitted if the following conditions are met:

It becomes clear during maintenance
or repair that the tyres are worn.

The (licensed) garage will first make a request via the
ROB platform and will respect the agreed terms and conditions.

Fuel card

Is fuel included in your lease contract?

You can refuel at all Esso, Q8, Shell and Total petrol
stations in Belgium with a NFC card. (Map - WebApp)

An NTI card allows you refuel at all Esso, Q8,
Shell and Total petrol stations in Belgium, as well as at European
Esso and Shell petrol stations (with the exception of Esso petrol
stations in Switzerland). (Map - WebApp)

The VAB Multi-Brand Fuel
Card can be used in more than 1,300 Q8, Esso, Texaco, Lukoil,
Avia, Power, Maes and Gabriëls filling stations in Belgium. Get the
handy VAB station locator app and you'll always find the nearest
filling station!

Card lost or stolen?

Have your forgotten your code, or is your petrol card not working or no
longer readable?

You need to request a new tank card. This is done by completing the
request form, which you can find in "forms and statements".

Can I also use my fuel card for a replacement vehicle?

If the fuel card is valid for all products, and if the fleet manager
permits this, the fuel card can also be used for the replacement
vehicle. In order to avoid any deviations in the mileage overview of
your company car, we request that you enter number 1 as your mileage.

Can you recuperate the expense of refuelling that you paid yourself?

You can recoup refuelling that you paid yourself (e.g. because the
fuel card did not work), provided the following conditions are met:

Refuelling can only be recouped in respect of lease
contracts that include fuel consumption.

This must be done within six months after
refuelling.

You can recoup no more than three refuelling
invoices per form.

The signature of your fleet manager is
required.

What you need to do

Electronically complete the "repayment
refuelling" form that you can find in "forms and
statements" and print the form.

Fines

Difference between a police penalty notice and a private company parking ticket

The difference between a police penalty notice and a private company
parking ticket is the sender. You always receive a police penalty
notice from a specific police zone. In the case of a police penalty
notice, the police are entitled to make direct contact with the driver
and the lessee. A retribution is usually sent by a municipality or by
a private parking facility. A parking company or municipality will
always write to the leasing company.

What should you do in the event of a police penalty notice?

If you agree with the police penalty notice issued to you,
just complete the reply form and return it to the authority
issuing the notice. After a certain period of time you will be
sent a transfer form which you can use to make the payment. Use
the remittance information: without this the authority issuing the
notice cannot allocate your payment to the police penalty notice.
In that case the fine remains unpaid and the authority or the
public prosecutor sending the notice will send a reminder. If no
payment is made, then a summons is sent.

If you do not agree with the police penalty notice
issued to you, you will also need to complete the reply form and
then return it to the authority issuing the notice with the
necessary proof. The authority issuing the notice will forward
everything to the public prosecutor, which makes a decision within
the short term. That decision is notified to the violator. Tip: you
will, in the meantime, receive a reminder of the violation. You can
postpone payment of the fine until the public prosecutor issues a
ruling.

If you have received a transfer form but did not receive a copy of
the police penalty notice, please contact the authority issuing the
notice. They will provide you with a copy of the policy penalty notice.

What should you do in the event of a private company parking ticket?

If you agree with the private company parking ticket issued to
you, you are advised to pay the amount due as soon as possible,
quoting the remittance information.

If you do not agree with the private company parking
ticket, you always need to contact the parking management company
direct.

The first notification is a note under the windshield wiper. In the
event of a late payment, you will receive a first reminder for the
amount of the original parking ticket. After this, additional costs
are charged. A second reminder is paid immediately by KBC Autolease
(costs of the original parking ticket + additional costs) and passed
on to the customer.

If you have paid in the meantime, you can receive a refund of the
initial parking ticket by directly contacting the parking company with
proof of payment.

What should you do in the event of fines issued abroad?

If you are fined for a traffic violation abroad,
we ask that you always comply with the procedure in the country in
question and pay on time. If you do not agree with the fine, you need
to contact the issuing authority.

Can you engage the services of legal assistance in respect of a summons?

If your lease contract includes legal assistance, you can utilize
these services for a summons. In that case, legal protection insurer
KBC Defendo will take care of the legal costs. Do you wish to have
recourse to legal assistance? Send a copy of the summons addressed to
the driver and the name of the chosen lawyer by email to schadedienst@kbcautolease.be or by post to

KBC Autolease – Claims Department Pastoor Coplaan 2070 Zwijndrecht

If you do not choose a lawyer, KBC Defendo will choose one for you.

Luxembourg registration plates

Are you allowed to drive a Luxembourg-registered company car in Belgium?

Yes, you are. However, you must carry the following papers with you
in the vehicle at all times:

a copy of your employment contract;

a document by
which your foreign employer confirms that it has made the vehicle
available to you;

Can other people drive your Luxembourg-registered company car in Belgium?

As a general rule, only the employee assigned the car can drive it.
However, there is an exception for family members residing under the
same roof as the principal user; they may drive the vehicle
provided the principal user is also travelling in it.

A question? Contact us

Welcome to the KBC website!

Your choice has been noted.

KBC uses cookies to make your online experience more convenient and to respond better to your needs and preferences. By browsing the site, you agree to the use of these cookies. Require more information? Or prefer not to accept cookies?

Cookie statement

KBC uses cookies to make your online experience more convenient and to better align the content of our websites and applications with your needs and preferences.

You can refuse to allow the installation of cookies, but some parts our websites and applications will not function optimally as a result. If you continue browsing a KBC website, log into a KBC app or click on 'Yes, I accept cookies', then you consent to the use of cookies in conformity with this cookie statement. You can withdraw your permission at any time by amending your cookie preference.

You can find more information about KBC’s use of cookies, how KBC protects your privacy and how to amend your cookie preference below.

1. What are cookies?

Cookies are small files that are installed on your computer, smartphone or tablet when you visit a website or use an application.

Different types of cookies ensure that you can be recognised for various purposes, e.g. storing your language preference in order to make your visit to our websites more convenient. Thus you need not select your language each time you visit. Other cookies are anonymous and collect information on how visitors use a website or application.

When we mention “cookies” in this document, then we are talking about cookies and comparable technologies. A Software Development Kit (SDK) is an example of such technology. This is used to accomplish the same goals in applications as with cookies for browsers.

2. What types of cookies are there?

KBC distinguishes between 3 types of cookies. You will find a list of all the specific cookies that KBC uses in point 8 .

Essential cookies are required for the operation of our websites and applications. These cookies are necessary for verifying your identity when you log in, for example.

Analysis cookies are anonymous cookies that collect information about the way visitors use our websites and applications (pages visited, average duration of visit, ...) to improve the operation of the sites and the applications in general.

KBC also uses a variety of other non-anonymous cookies to register your preferences or behaviour for various purposes:

Functionality cookies make browsing more convenient, such as by remembering your language preference, for example

Advertising and personalisation cookies collect information about your browsing habits with the aim of offering you advertising or content that falls within your sphere of interest

Tracking cookies are used to track your browsing behaviour on one or more websites

Social Media cookies are used to share information with social media parties such as Facebook, Twitter or LinkedIn

A cookie can have multiple purposes.

3. How long do cookies remain?

Temporary cookies are temporarily stored in your browser or application. As soon as you close your browser or application, these cookies are automatically deleted.

Permanent cookies remain on your computer, tablet or smartphone, even after you close the browser or application. Permanent cookies make it possible to recognise you during a subsequent visit to the website. They remain on your device until their expiration date is reached, a new version of the cookie is installed, or you delete them manually.

4. Who installs and manages cookies?

First-party cookies are installed and managed by KBC. They are specific to the KBC website that is visited or the KBC application that is used.

Third-party cookies are installed and managed by a third party. They are installed during your visit to a KBC website or use of a KBC application. They ensure that your visit to the KBC website or application results in certain information being sent to third parties.

5. What about your privacy?

The KBC privacy statement contains more information about the KBC privacy policy. This contains information about your rights if and when KBC processes your personal data during the use of cookies, for example.

If KBC uses third-party cookies (please refer to point 4), then KBC ensures that third parties cannot identify you from the data that is stored in those cookies.

Already a KBC client? Then we can link your KBC cookies to your personal data in our systems in a secure manner. KBC only does this with your permission.

6. What is the impact of your cookie preference?

If you select a preference on a kbc.be website domain, then this preference applies to all websites with “kbc.be” in the address (e.g. www.kbc.be/ondernemen/en.html, privatebanking.kbc.be/en). There is a separate choice for all cbc.be and kbcbrussels.be. website domains. If you use multiple browsers (e.g. Internet Explorer, Safari, Chrome) then you must select a preference for each browser separately.

You can select your cookie preference in the KBC applications: KBC Mobile, KBC Business, KBC Assist. Your preference only applies to the application in which you select the preference.

7. How can you amend your cookie preference?

a. Accepting or amending cookies for this website or application

Do you want to accept cookies? Leave the check mark for analysis cookies checked and click on “Yes, I accept cookies”.

Do you only want to accept analysis cookies? Leave the check mark for analysis cookies checked and click on “No, I refuse cookies”.

Prefer not to accept cookies? Uncheck the check mark for analysis cookies and click on “No, I refuse cookies”. Keep in mind that the website or application will not function optimally as a result.

Yes, I accept analysis cookies

8. Which cookies does KBC use and why?

KBC uses cookies to make your online experience more convenient and to respond better to your needs and preferences. By browsing the site, you agree to the use of these cookies. Require more information? Or prefer not to accept cookies?Click here.