Program Management

Big, complex business transformation, infrastructure and IT programs promise a lot of value – but often fail to deliver. Program management is about reaping the benefits of change.

We help you turn big, complex programs into big, sustainable value.

For EY Program Management, a better working world means helping you deliver outcomes that grow, optimize and protect your business.

We believe that when program management and business transformation work better, the world works better. So we work to understand your specific issues and are driven to ask better questions:

Would you rather be 5% under budget and late, or 10% over budget and a year ahead?

Should you address processes first and be more efficient over time, or simply comply with regulations to avoid potentially massive fines?

Whatever the answer, we can help you tame the chaos of large programs, control every moving part and unlock value for the long term.

After an acquisition, how can the new organization rapidly integrate practices?

We helped a leading global equipment manufacturer work better by helping to transition its business model and create a governance structure to coordinate the transition after it acquired another industry leader – realizing goals on time and on budget across nine countries.

What is the most effective way to achieve major business transformation?

We helped a leading automotive company work better by helping to improve internal controls through a new enterprise resource planning (ERP) system and create a project integration team to collaborate across business functions.

How can organizations comply with government mandates – on time and on budget?

We helped a large health care provider work better by helping to create a structured program management office to align stakeholders and reduce compliance risk in implementing a new international coding regulation.

How can a company improve its customer experience at every touch point?

We helped a large health care insurer work better by helping it implement a structured enterprise solution delivery program focused on defining roles, coordinating performance measurement and engaging senior leadership in improving the customer experience, end to end.

With limited IT resources, how can a business do more with less?

We helped a large manufacturer realize on its IT investment by recommending an effective governance model and action steps for addressing gaps so IT projects were clearly visible, accurately prioritized and aligned with the company’s overall business strategy.

How can a business demonstrate its ability to deliver on major project commitments?

We helped a large health plan work better by helping it create a foundational solution for managing its annual portfolio of security projects to secure patient privacy, reduce risks and costs, and improve its decision-making.

We team globally to create innovative answers for our clients. The unique and ongoing collaboration between EY consultants and our clients results in better working businesses.

We team with you to tame the chaos of large programs, control every moving part and unlock value for the long term.

Because large business transformation programs affect many parts of an organization, we work with your people, with your vendors and with consultants from across the whole of EY. We choose the right people for our teams, from supply chain to tax, and beyond, and help bring the best thinking to your issue, all as one team.

We solve big, complex issues and capitalize on opportunities to help deliver outcomes that grow, optimize and protect our clients’ businesses now and in the future.

Program management is about reaping the benefits of change. We act as long-term trusted advisors to help make your plans real.

We team with you to tame the chaos of large programs, control every moving part and unlock value for the long term.

We work on complex program delivery in IT, transformation and infrastructure that affect multiple stakeholders, across matrixed environments and across geographies.

We help you to tame the chaos of large programs, control every moving part and unlock value for the long term. Helping you plan the work so you realize the expected benefits, while managing workloads and timetables, and manage risk during execution. As a result, you can make decisions that steer the program in the right direction.

We work across the program team to connect the dots between all elements, from external vendors, to stakeholders, to reporting at multiple levels. In doing this, we can see the commonalities that may not be clear to you.

We can help manage multifaceted portfolio programs, keeping multiple smaller projects on track as part of a much bigger program. We can coordinate the disciplined execution of work to help individuals deliver their part consistently and effectively.

We can also help you work smarter, using tools and technology the right way to capture and distribute accurate information faster and more widely than ever before.

And once a program is delivered, we can leave you with a legacy of skills and capabilities for future program delivery.

How we can help

We help solve big, complex industry issues and capitalize on opportunities to help deliver outcomes that grow, optimize and protect our clients’ businesses. We team globally with you to tame the chaos of large programs, control every moving part and unlock value for the long term.

Our program management professionals work to navigate complexity and deliver your program on time, on budget and make all the projected benefits a reality.

We have shaped a global ecosystem of consultants and alliance partners. The resulting culture of creation and shared innovation provides you with a unique network of insights and thinking.

All to help you design better outcomes and deliver long-lasting results.

Prioritize and manage portfolios

Sure, in an ideal world you do everything your organization needs. But in the real world you must make choices. How do you make the right choice?

EY’s Holistic Portfolio Management (HPM) approach helps you optimize your investment portfolio and define leading practices to manage your business, technology and infrastructure program investment decisions. We help you implement processes to prioritize opportunities based on data, we help you design and mobilize the governance mechanisms that make sense for your organization, and we help you instill the appropriate level or rigor and discipline for evaluating investment requests. We help you manage the multifaceted portfolio that keeps small projects on track inside a much bigger program and leave a legacy of skills and capabilities from completed projects that propel your portfolio forward.

We also help you optimize your portfolio management function to help you innovate. In this digital era, you need to allow for ideas to incubate and grow, and if they fail – ensure they fail quickly. In a world where funding is increasingly constrained and delivery environments are increasingly complex, we help you answer your most pressing portfolio questions.

Whatever the challenge, EY can help.

Mobilize and operate complex programs

How do you deal when challenges in a multi-million, multi-location, multi-sponsor, multi-year, multi-vendor program just seem to multiply?

EY’s Complex Program Management (CPM) approach helps you unlock the value of your most challenging business, technology and infrastructure transformation efforts. We help you define the real reason for programs, and work out what you’re expecting to achieve. Planning the work so that you realize the desired benefits, while managing workload and timetables.

From white-boarding how decisions should be made, to actually seeing through each of those decisions in a timely manner; from helping you define the appropriate tolerance for program risk; and helping to mitigate the risks that threaten success. We help you define what “done” looks like, and help you figure out not only how to get there, but also when, who will do it, and how much it is going to cost. We do this by combining our global approach to robust program management delivery methods and practices that work for you.

We understand what it takes to succeed in the delivery of complex IT programs – both in a traditional and agile world; we understand how to help you transform your organization – purposefully; and we understand how to help you deploy physical infrastructure as intended, so that its legacy is there for generations to come. We help you use tools and technology in the right way so that you capture and distribute accurate information more quickly and efficiently than ever before.

We believe that when the chaos and uncertainty that large programs bring is managed, the world works better.

Optimize program operations and decision-making

Are you applying yesterday’s portfolio and program management practices to solve tomorrow’s business transformational needs?

EY’s Program Performance Center (PPC) combines industry rich expertise, proven process and differentiated technology to help you realize the intended outcomes of your business transformational programs. Whether applied to technology, business or infrastructure endeavors, it provides visibility, enables consistency, and supports clear decision-making so you can deliver the desired outcomes, on time, on budget and on benefit.

We take a holistic, strategic view of your program and goals, and help you understand their issues, risks and interdependencies. Then we assemble robust, scalable processes for portfolio and program management that tap into the power of our PPC platform - built using Microsoft productivity tools your employees already know such as Microsoft Project Server and SharePoint.

We then add business insight into the equation by combining our proven process toolkit with Microsoft’s Power BI and analytics capabilities, so you can forecast a program’s performance more confidently—and make better, smarter decisions more proactively—in alignment with your strategic objectives.

Wherever your business transformation takes you, EY can help.

Assess and improve program health

Your program was going so well, but now it’s off-track. What happened? And better yet, how do you fix it?

EY’s Program Evaluation Center (PEC) helps you evaluate your technology, business and capital programs and capabilities against global leading practice benchmarks, identify improvement opportunities and develop a roadmap to get you where you need to be. Through our experienced program management professionals, we understand the reasons why large programs often fail to deliver and can provide an independent and objective view on how to fix them.

Maybe you were not set up for success — the right resources were scarce, the risks were poorly managed, the processes were too complex for internal teams to retain clear oversight, or an external partner didn’t deliver. Or maybe you just need to take your program management organization to the next level.

Whatever the reason, EY can help.

Who we are

We are a diverse team of consultants and industry professionals with a global mindset and a collaborative culture.

Our program management professionals have deep skills in program architecture, negotiations, delivery and controls, making things happen with discipline and consistency.

We work hard to understand our clients’ issues and are driven to ask better questions in the pursuit of helping make their businesses work better.

Questions like:

How do you define success?

Are you choosing the right drivers for your business transformation?

How do you decide the most critical projects within the overall portfolio?

How do you define when you’ve achieved your program objectives?

How do you get the right people involved at the right time?

Which partners should you work with?

Contact us

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.