Case Studies

The challenge that this client brought to us was the regulatory maze that comes with the delivery of complex equipment to global businesses. They were also having trouble with unconsolidated, over-customized customer sales and service tools.

We worked with them to consolidate its disparate systems to a single tool, simplify its global delivery processes, and reduce its system complexity and maintenance.

OUR SOLUTION

We designed a Unified Order Management Solution based on Siebel, a Simplified Product Configuration, and Siebel Sales.

The new platform delivered a simplified product and pricing solution, a streamlined system for the approval and validation of quotes and orders, and a multi-lingual, multi-currency deployment.

THE RESULTS

The solution for our client resulted in three large, complex sales platforms consolidated to a single, global solution with consistent pricing execution.

Through modular definition and reuse, we reduced their product records and rule sets and reduced scripting by more than ten-fold, increasing business agility. Finally, we greatly improved user adoption and user satisfaction with this new solution.