FAQ

FREQUENTLY ASKED QUESTIONS

Revo sunglasses were first created by utilizing lens technology developed by NASA as solar protection for satellites.
Nearly three decades later, Revo is still world renowned for its rich tradition of technology and innovation - offering
the clearest and most advanced high-contrast polarized sunglass collection available.

Revo lenses feature the Revo SurfacePro™ Protection System which is made up of four coatings including the Authentic
Revo Oleophobic Coating, a permanent coating that repels virtually anything –water, oil, sweat, dirt, dust, ink, or
even a fingerprint. The Authentic Revo Oleophobic Coating makes it easy to clean your lenses: simply wipe them with
the microfiber sunglass pouch that comes with your Revo sunglasses. You can also clean your lenses by rinsing them
with temperate water and soap, but is important to avoid using hot water to clean your lenses as it can damage them.

Once you place your order, you will receive an order confirmation email which includes all the details of your
order: order number, shipping method, and shipping and billing address. After your order ships, you will receive
a shipping confirmation email with your tracking number. If you have any questions about the status of your order,
please contact Revo Customer Service at customerservice@revo.com
and have your order number ready.

In-stock orders will ship within 2 business days of your order being placed using the shipping method you selected
at checkout. Please contact Revo Customer Service at customerservice@revo.com
if you would like to inquire about a rush order (additional charges will apply).

We will do our best to accommodate your request. Please contact Revo Customer Service at
customerservice@revo.com and have your order number ready.
If you prefer to contact us via email, be sure to put CANCEL/CHANGE ORDER in the subject line. If we are
unable to accommodate your request, we will send you instructions to process your return or exchange.

We offer exclusive promotions from time to time, which you can
find out about by signing up for our newsletter or by following us on
Facebook,
Twitter, and
Instagram.
These codes are only valid for a designated period of time and cannot
be applied to previous purchases or used on warranty, service,
or upgrade orders. To redeem online, simply enter the promo
code at checkout.

You are limited to one promotional code per order. If you have any trouble using a promo code, please
Revo Customer Service at customerservice@revo.com.

Coupon codes are valid on full-price merchandise only and can not be applied to previous purchases or used on lens repair, upgrade or warranty orders. To redeem, codes should be entered at checkout. Revo limits one promotional code per order, per person and/or per household. Revo reserves the right to add, remove or modify terms on any promotions without prior notice. Other restrictions may apply.

The Revo lens collection is comprised of five unique and proprietary lenses. Revo lenses provide polarized protection
in any situation, but each lens is optimized for certain conditions. Check out our
Activity Matrix to find the optical
lens for your favorite activity or read below:

Revo Blue Water lenses are perfect cutting glare in bright conditions on the water
with the classic heritage of our blue mirror coating. They are ideal for boating, sailing, fishing, skiing, baseball, softball,
and basketball.

The Revo Light Management System (LMS)™ is our proprietary light protection technology. Featuring the LMS, Revo lenses manage
the full spectrum of light—blocking out the bad and allowing in the good—are 100% polarized, and selectively manage and filter
all light in the color spectrum, with emphasis on blue light and HEV light.

We use two types of lenses: Serilium™ Lenses, an exclusive lightweight, shatterproof lens formulated of polycarbonate, and
Crystal Lenses, a higher form of Crown Glass that are scratch-resistant and are ground and polished to about the same standard
of a camera lens.

Blue light is easily captured by the eye and has a softening effect on other colors that are harsher to our vision. Blue light adversely affects the ability of the eye to focus (visual acuity), thus making blue light management of the utmost importance in performance sunglass lenses.

High Energy Visible (HEV) light occurs between 355 - 500 nm. In recent studies, HEV light has been implicated as a cause of age-related macular degeneration. Revo lenses block all harmful rays between 280 and 400 nm, managing HEV light and controlling the critical area of 380 - 455 nm.

For lens repairs and replacements, your card will be charged $80 when your repaired sunglasses are shipped back to you;
however, you may see an authorization on your credit card or a hold on your debit card when you first submit the lens
repair and replacement form. This does not mean that your card had been charged. Your card will not be charged until
your repaired sunglasses are approved for shipment.

For warranty orders, your card will be charged a processing fee of $12.95 when your approved repaired or replaced
sunglasses are shipped back to you.

If you have additional questions about when your card is charged, please contact Revo Customer Service at
customerservice@revo.com.

Yes, we are happy to ship your order internationally.
Additional fees will apply: $45 for Europe, Central America and South America,
and $60 for all other areas.

International orders may be subject to import taxes, customs duties and fees levied by the destination country.
These customs duties and fees are levied once a shipment reaches the recipient's country and are the sole responsibility of the recipient;
Revo has no control over these charges, nor can we predict what they may be.

Revo orders being shipped to NY and NJ are subject to applicable local taxes.

International orders may be subject to import taxes, customs duties and fees levied by the destination country. These customs duties and fees are levied once a shipment reaches the recipient's country and are the sole responsibility of the recipient; Revo has no control over these charges, nor can we predict what they may be.

All Revo sunglasses are warranted against defects in material or workmanship for two years from the date of purchase.
This warranty is valid only with proof of purchase from an Authorized Revo Dealer. Revo does not warrant any lenses against
chips, cracks, or scratches. Alteration, misuse or abuse of any Revo product will void its warranty. Legal rights under
applicable Federal and State Laws governing the sale of consumer goods are not affected by this warranty.

No, broken, chipped, cracked, or scratched lenses are not a manufacturing defect and are not covered under Revo Warranty.
You can, however, have your lenses repaired or replaced for a fee of $80. Please visit our Repairs
page and fill out the "Lens Repair/Replacement" form to have your lenses repaired or replaced.

If you have had your sunglasses for two years or less and believe you have a manufacturer's defect, please visit our
Repairs page and complete the Revo Warranty form and then check out through the shopping
cart. A processing fee of $12.95 will be charged for each warranty claim processed, but your card will not be charged until
your approved repaired or replacedsunglasses are shipped to you.

After you have submitted your form and photo(s) and checked out through the shopping cart, you will receive an order confirmation
email with your order number. Please note that this email does not mean that your sunglasses have been approved for warranty service
and it does not include instructions on where to send your Revos for warranty service.

The Revo Repair Department will then review your form and photo(s) and determine whether your sunglasses have a manufacturer’s defect.
After the Revo Repair Department has reviewed your information, you will receive a follow up email from Revo Customer Service within 2
business days about whether your sunglasses have been approved for warranty service. If they were approved for warranty service, the
follow up email will include instructions on where to send your Revos for warranty service. Please include a copy of your order confirmation
email along with your sunglasses and ship via a traceable, insured carrier. Revo is not responsible for lost shipments.

You will receive your repaired or replaced Revo sunglasses 10 to 15 business days after we receive them.

It is Revo policy to require a proof of purchase, but in certain cases, we are able to assist with a warranty claim
in absence of this information. When you are completing the “Revo Warranty” form, please include that you don’t have
your proof of purchase in the “Description” section. After you submit your form and photo(s) and check out through
the shopping cart, our Repair Department will review them and then Revo Customer Service will let you know via email
whether you can get warranty service.

Simply upload a picture of your damaged Revo product and hit the "Shop Now" button. You will be able to buy one pair
of sunglasses at 40% off the retail price. Please note the discount will be reflected in checkout.

If you have chipped, cracked, or scratched lenses that you would like replaced, visit our
Repairs page, and complete the Lens Replacement form, and then
check out through the shopping cart. A fee of $80 will be charged for a pair of lenses, but your card
will not be charged until your repaired sunglasses are shipped back to you.

Following check out, you will receive an order confirmation email with your order number. Please note that this
email does not mean that your lenses can be replaced and it does not include instructions on where to
send your Revos for repair. After the Revo Repair Department has reviewed your form and photo(s), you will receive
a follow up email from Revo Customer Service within 2 business days about whether your lenses can be
replaced and where to send your sunglasses. Please include a copy of your order confirmation email along with your
sunglasses and ship via a traceable, insured carrier. Revo is not responsible for lost shipments. Please note we
take the upmost care with replacing your lenses, but Revo is not responsible for damaged or broken frames.

You will receive your repaired Revo sunglasses 10 to 15 business days after we receive them.

For Revos More Than 5 Years Old:

If your Revo sunglasses are older than 5 years old, please contact Revo Customer Service at customerservice@revo.com
before submitting your Lens Replacement form.

For non-Rx sunglass lens repairs, it is $80 for a pair of lenses. We only offer lenses in a pair to ensure that
both lenses have the most up-to-date Revo lens technology. For any other damages, we invite you to take advantage
of our Revo Upgrade Program which allows current Revo customers to select a new
pair of sunglasses for 40% off retail.

If you have had your sunglasses for two years or less and believe you have a manufacturer's defect, please visit
our Repairs page and complete the Revo Warranty form and then check out through
the shopping cart. A processing fee of $12.95 will be charged for each warranty claim processed, but your card
will not be charged until your approved repaired or replaced sunglasses are shipped to you.

After you have submitted your form and photo(s) and checked out through the shopping cart, you will receive an
order confirmation email with your order number. Please note that this email does not mean that your sunglasses
have been approved for warranty service and it does not include instructions on where to send your Revos for
warranty service.

The Revo Repair Department will then review your form and photo(s) and determine whether your sunglasses have
a manufacturer’s defect. After the Revo Repair Department has reviewed your information, you will receive a
follow up email from Revo Customer Service within 2 business days about whether your sunglasses have been
approved for warranty service. If they were approved for warranty service, the follow up email will include
instructions on where to send your Revos for warranty service. Please include a copy of your order confirmation
email along with your sunglasses and ship via a traceable, insured carrier. Revo is not responsible for lost shipments.

You will receive your repaired or replaced Revo sunglasses 10 to 15 business days after we receive them.

Not Under Warranty

If you have a damaged Revo product that is outside of the 2-year warranty or has frame damage that is not a manufacturer’s defect, please visit our repairs page and complete the Frame Repair/Warranty form and check out through the shopping cart. Proof of date of purchase will not be required. Customer service will confirm whether your frame can be repaired, and send you instructions for the next steps within 2 business days.

If repair is not possible, you are invited to join our Revo Upgrade Program, which allows you to select a new pair of Revo sunglasses for 40% off the retail price. Please see the “Upgrade Program” tab on the repairs page for instructions.

If your case is broken, you can purchase a new one for $10 plus $7 shipping on all continental US orders.
Because we don't offer cases on our website, please contact Revo Customer Service at
customerservice@revo.com and they will be happy to assist
you with your order.

Although some of our older styles used to come with a strap, we no longer make this accessory.
We have Revo Croakies available for purchase for $10 plus $7 shipping on all continental US orders.
Croakies are available in black and royal blue, in sizes regular and XL.
Please contact Revo Customer Service at customerservice@revo.com and they will be happy to assist you in purchasing a Croakie.

No, we do not sell or rent your information and we will never sell or rent your information with anyone without your advance permission or unless ordered by a court of law. Your information is only available to our employees so that they can contact you regarding your order or provide you with requested information.

Revo is proud to have partnered with Bono and the Brien Holden Vision Institute (BHVI) to raise awareness about the Institute’s eye health programs and to provide aid to impoverished people around the world suffering from visual impairments.

Revo is committed to donating a minimum of US $8.5 million to the Brien Holden Vision Institute,
up to US $10 million. Your purchase does make a difference! During the campaign period,
$10 from the purchase of each authentic Revo-brand product at
www.revo.com and authorized retailers
will go toward Revo’s donation to the Institute. We hope and expect that, at the conclusion of this 5-year campaign,
your purchase will have helped raise more than the minimum donation for this incredibly important cause.