Exchange & Return Policy

Seller's Information

Seller

MY DECOR COLLECTIONS

Shipping from

Return/Exchange address

Notice on Return/exchange

Customer service contact information:+603-20262822 / +6012-2181835

Notify us by calling our customer care hotlines or sending an email to us within 3 days from the date of receipt of the product and let us have the order number and know your reason for returning the product;Allow us to confirm the shipped order and issuing an Return Number to you by email;Upon receiving the Return Number from us, you may return to us the product unused and in its original condition and packing. You should ship the product through a courier service as proof of shipment is important to protect yourself from lost or damaged of shipment. You will have to bear the shipping cost for the return. We will not be held responsible for lost or damaged shipment during transitOn receiving your return and checking on the condition of the product to be intact as described above, we will proceed to refund to you the cost of your purchase by way of a store coupon of equal value for your use at our store for future purchases.Damaged and/ or Defective Goods

Please open the package and check carefully the items upon receiving them so that to ensure they are not damaged during the delivery process. Should there be visible and external damage on the package, please reject the package and return to the courier on the spot. In the event that you are not the receiver of the goods, please take a picture of the damaged item with the packaging to support your claim and to facilitate us to take up the claim against the courier company.

As part of our commitment in providing excellent customer service and shopping experience, we offer a 7 days refund or exchange policy to our dear shoppers who are not entirely satisfied with his/her purchases. However we request and require that:

mydecor.order2@gmail.com

11Street Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.