Terms and Conditions

When purchasing or making use of our services, you automatically indicate that you have carefully read and agree with the terms and conditions below.

GENERAL CONDITIONSService Agreement Please contact us to obtain a copy of our Services Agreement. The terms & conditions as specified in the Service Agreement will apply to the services rendered above. Please advise if you prefer using your own Service Agreement.

Dates and Locations The final start date of the rendered services will be mutually agreed upon; at 15 business dates prior to the agreed start date The location(s) the rendered services will be communicated in a timely manner; at least 15 business days prior to the agreed start date If applicable, and upon the customer’s approval the INTERPROM employee will stay at hotels the customer has negotiated corporate rates with Making timely travel arrangements will allow all parties involved to mutually benefit from lower fares and fees

INTERPROM Resources We use our own accredited and certified employees. All our consultants, advisors, coaches, auditors and instructors possess Expert-level, Advanced-level, and Master-level certificates in the subject matter they are to serve you. Besides this, each possesses decades-long of practical real-world IT Management knowledge, skills, expertise and experience.

References Upon request we would be pleased to facilitate a customer reference phone call or visit. INETRPROM prides itself in being amongst the IT Management consulting and certification training firms with the highest customer satisfaction rates in the industry.

Publicity Each party shall submit to the other party all advertising, sales promotion and other publicity wherein the other party’s name is mentioned or language, signs, markings or symbols are used from which the connection of either party’s name therein may, in the party’s judgment, be reasonably inferred or implied. Neither party shall publish or use such advertising, sales promotion or publicity matter without obtaining prior written approval from the other party. Grants of publicity may not exceed twelve (12) months and may be renewed for consecutive twelve (12) month periods upon written approval.

Subcontracting INTERPROM will notify customer when any (part of the) agreed service(s) are subcontracted to another supplier, or subcontractor, or subcontracted to an affiliate of the INTERPROM where the affiliate will be providing such service(s) from offshore locations.

Confirming a consulting, advisory or auditing service can be made, but is not limited to, verbally, by e-mail, by paying by credit card or check, and/or by forwarding to us a Purchase Order.

Payment of Services Fees All fees are due NET30 days after completion of the engagement. In case we have not received your payment by that date, a 2% of the month’s bill late payment fee will be charged when not fulfilling this obligation. Applicable retainer fees are due upon agreeing to the proposed services.

Payment Options Service fee payments and Expense payments for rendered services can be made:

By check or money order (in US$ only). Please make your check or money order payable to the address listed above.

Online or over the phone by credit card (VISA, MasterCard, or American Express). Credit cards will be charged on the first day the subscription service agreement becomes effective or the last day of the rendered services, whichever applies. A receipt of the payment will be emailed to you. When paying with a credit card, a 5% credit card charge will be added to the total service amount on the invoice.

We accept Purchase Orders. Please allow for sufficient time for an on-time payment of our invoice when making use of Purchase Orders.

Cancellations and RefundsGeneral Refund Conditions

All refunds are at the discretion of INTERPROM

All requests for refund must be in writing showing the reason for withdrawal or return.

For any purchase the customer has made these refund policies will apply.

Only the customer’s purchase prices will be refunded in case of an approved refund. An administration fee of 15% of the total price of this quote will be deducted from any refunds.

Cancellations received in writing (e-mail message to: contact@interpromusa.com, or fax message to: 480-699-9643 no later than 15 business days before the start date of the service for pre-paid services will be fully refunded.

No refunds will be made for pre-paid services when cancellations are made less than 15 business days prior to the start date of the service.

When cancelling a confirmed service within 15 business days prior to the start date of the service that has not been paid, the customer will reimburse all expenses and fees and compensate for lost revenues; these fees, reimbursements and compensations are due upon receipt of the invoice.

No refunds will be made in case key customer representatives fail to participate during the delivery of the service.

Postponements of confirmed consulting, advisory or auditing services can be made in writing (e-mail message to: contact@interpromusa.com, or fax message to: 480-699-9643 no later than 15 business days before the start date of the service.

Customer must reschedule the services within six months from the originally confirmed start date. Rescheduling an unpaid service will be confirmed after receiving full advanced payment of the service.

When postponing a confirmed service within 15 business days prior to the start date of the service, the customer will reimburse all expenses and fees and compensate for lost revenues; these fees, reimbursements and compensations are due upon receipt of the invoice.

TERMS AND CONDITIONS TRAINING SERVICESGeneral Terms and Conditions for Training and Education Services

Confirming a training class as well as the number of students can be made, but is not limited to, verbally, by e-mail, by returning the Training Course Scheduling Request Form, by paying by credit card or check, and/or by forwarding to us a Purchase Order.

Replacement of participants can be made at any time at no additional charge. Additional examination administration fees may apply. These fees are due upon receipt of the invoice.

Adding students can be done at the quoted course fee per student up until 15 business days prior to the course. Payment of the additional fees is due prior to the course.

Adding students within the 15 business day timeframe prior to the course will be handled on a case-by-case basis. Besides the quoted course fee per student, additional expenses and fees may apply. Payment of the additional fees and expenses is due prior to the course.

Payment Options Training service fee payments and Expense payments for rendered onsite services can be made

By check or money order (in US$ only). Please make your check or money order payable to the address listed above.

Online or over the phone by credit card (VISA, MasterCard, or American Express). Credit cards will be charged on the first day the subscription service agreement becomes effective or the last day of the rendered services, whichever applies. A receipt of the payment will be emailed to you.

Training service fee payments for online training services can be made:

Online or over the phone by credit card (VISA, MasterCard, or American Express). Credit cards will be charged immediately. A receipt of the payment will be emailed to you..

General Refund Conditions

All refunds are at the discretion of INTERPROM

All requests for refund must be in writing showing the reason for withdrawal or return.

For any purchase the customer has made these refund policies will apply.

Only the customer’s purchase prices will be refunded in case of an approved refund. An administration fee of 15% of the total price of this quote will be deducted from any refunds.

Cancellation Conditions for Open Enrollment Courses

Cancellations received in writing (e-mail message to: contact@interpromusa.com, or fax message to: 480-699-9643 no later than 15 business days before the start date of the training class will be fully refunded.

No refunds will be made when cancellations are made less than 15 business days prior to the start date of the training class. In this case participants will receive a credit towards another training class, and a 15% cancellation fee will be charged. Cancellation fees are due upon receipt of the invoice.

Please note that all course credits are valid for 6 months from the cancellation date.

No refunds will be made in case an enrolled and confirmed participant fails to attend (“no-show”).

No refunds will be made for expenses made for travel, lodging, and meals for onsite or open enrollment training courses that cannot be cancelled.

When a confirmed open enrollment course needs to be cancelled due to a customer’s cancellation that was received with 15 business days prior to the start date of the training course, the customer will reimburse INTERPROM for all expenses and fees and compensate for lost revenues; these fees, reimbursements and compensations are due upon receipt of the invoice.

Postponement Conditions of Open Enrollment Courses

Confirmed open enrollment courses can be postponed by INTERPROM up until 15 business days prior to the start day of the training course.

Pre-paid course fees of postponed confirmed open enrollment courses by INTERPROM will be fully refunded.

No refunds will be made for expenses made for the student’s travel and lodging for postponed confirmed open enrollment training courses by INTERPROM.

Cancellation Conditions for Onsite Courses

Cancellations received in writing (e-mail message to: contact@interpromusa.com, or fax message to: 480-699-9643 no later than 15 business days before the start date of the training class for pre-paid onsite courses will be fully refunded.

No refunds will be made for pre-paid onsite courses when cancellations are made less than 15 business days prior to the start date of the training class.

When cancelling a confirmed onsite training course within 15 business days prior to the start date of the course that has not been paid, the customer will reimburse all expenses and fees and compensate for lost revenues; these fees, reimbursements and compensations are due upon receipt of the invoice.

No refunds will be made in case an enrolled and confirmed participant fails to attend (“no-show”).

No refunds will be made for fees, expenses made for travel, lodging, and meals for onsite or open enrollment training courses that cannot be cancelled.

Postponement Conditions for Onsite Courses

Postponements of confirmed onsite courses can be made in writing (e-mail message to: contact@interpromusa.com, or fax message to: 480-699-9643 no later than 15 business days before the start date of the training class.

Customer must reschedule the training course within six months from the originally confirmed course date. Rescheduling an unpaid training course will be completed after receiving full advanced payment of the training course.

When postponing a confirmed onsite training course within 15 business days prior to the start date of the course, the customer will reimburse all expenses and fees and compensate for lost revenues; these fees, reimbursements and compensations are due upon receipt of the invoice.

Cancellation Conditions for Web-based Courses

Purchased Web-based training courses cannot be cancelled.

No refunds will be made.

Postponement Conditions for Web-based Courses

Purchased Web-based training courses cannot be postponed.

No refunds will be made.

Prerequisites Many training courses have prerequisites. Please refer to our website for further details and assure you comply with these prerequisites in order to attend the training course.

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More