Error: Login Error There is no default host associated with the current user

Users may receive the following error message when logging into the Files Folder.

Error: Login Error There is no default host associated with the current user

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Verify the correct username is being entered when logging in. This error can occur if a user attempts to use an email address instead of their Blackbaud Hosting Services username. Example: Using JohnDoe1@example.com instead of JohnDoe1 as the username.

If you are using the correct username and still receiving this error, please Click Chat with Support and reference this article.