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Implementation Specialist

Cincinnati, OH | HE Professional Services

Job Description

Hobsons helps educators, administrators, students, and families maximize success through every stage of the learning lifecycle. Hobsons’ personalized learning, academic planning, post-secondary enrollment, and student support solutions serve millions of students across more than 7,500 schools, colleges, and universities worldwide.

Implementation Specialist

Job Summary

This position will be part of a thriving Professional Services team responsible for organizing and conducting the implementations of Hobsons Tier 1 and Tier 2 products. The Implementation Specialist will work closely with the salesperson to ensure a smooth hand off from sales and the success manager to assure that the implementation work is carried out effectively. Expectations include managing the day-to-day progress of projects, issue management, troubleshooting resolutions, communicating to clients, training our clients on the product capabilities, and ensuring that quality of deliverables are met or exceeded. The Implementation Specialist will act as primary customer relationship manager during project implementations by serving as client’s main point of contact from inception to deployment of the project.

We are currently seeking an Implementation Specialist to work in either our Arlington, VA or Cincinnati, OH office.

Conduct product training where online training classes and recordings are not available, if training is needed for the specific product being implemented

Ensure project documents are complete, current, and stored appropriately and that the Salesforce.com (SFDC) project or job item is up to date with all pertinent project information, communications, and documents

Manage client engagements by assisting in solidifying and improving the project management methodology and adhering to those practices; these include defining service opportunities and then create, manage and execute on these engagements

Travel to client sites to conduct the implementation visit where applicable

Participate in any in-house training for new hires where applicable

Must be a self-starter, able to work in a thriving environment and take complete responsibility for managing projects, clients and issues specifically related to implementation and deployments; must be able to respond quickly and effectively to client issues and provide helpful insight into the bug tracking and the enhancement process

Minimum Qualifications

Bachelor’s degree required

Minimum of 2-3 years of Project Management experience or equivalent customer service experience in a fast moving, technology driven environment