Resolving issues or complaints

Wallet Wizard strives to deliver the highest standard of customer service in order to provide an exceptional customer experience. We recognise that sometimes things can go wrong, so if you are not happy with any aspect of our service, please contact us directly and we will do our best to resolve your concern.

Speaking directly to a Dispute Resolution Officer is a positive first step towards resolving a complaint. Contact us and we will aim to resolve your query right away!

What to do if you are not satisfied with the outcome

We aim to reach a satisfactory outcome on all complaints. If after dealing with our Dispute Resolution Team you are not satisfied with the response you receive from us,
you can contact the Credit and Investments Ombudsman (CIO) on 1800 138 422 or via their website www.cio.org.au for an independent review of your complaint.
Please make sure that you’ve gone through our customer care team first so we can do our best to help you as quickly as possible.

Important information you should know

Whether you contact us by phone or in writing, the following details will help us to resolve your complaint as quickly as possible:

Your full name and postal address

Your daytime phone number and preferred contact times in case we need to contact you

Your reference number if you are one of our customers

Names of any relevant people involved in the matter

Any specific dates and times

Clear and concise details as to the nature of your question, complaint or concern

What you are seeking in order to resolve the complaint

A Dispute Resolution Officer will be in touch shortly to discuss your matter and we will do our best to promptly address your concerns.

We’ve got you covered

Taking a break? Buying a new car? Or just need some emergency cash? Wallet Wizard is here to help with fast, easy ongoing access to cash. There’s no need to wait around. We’ve made it super simple. So get your cash now, and get on with enjoying life.