Zoom Gear & Home Recording Forum

lost Cubasele8 that I got free with g5n

lost Cubasele8 that I got free with g5n

Posted: Thu Feb 16, 2017 3:35 pm

by robertdonithan

Can someone tell me how to reload Cubasele8..I mistakenly removed it from my laptop..Windows 10..I followed every direction prompted to me but all I get access to is the Cubase le8 update which cannot add itself to a nonexistent daw that's been removed accidentally..if no-one knows then could you give me a phone number to Steinberg so I can report this..thanks...

Re: lost Cubasele8 that I got free with g5n

Posted: Sat Feb 18, 2017 2:57 pm

by Jim_Fogle

Actually you should contact Zoom for a replacement copy of Cubase 8.

My guess is the more information you can provide about your G5n (when and where purchased, serial number, etc.) the better chance you have of receiving a replacement.

I got in touch and they sent me a link to "soft elicencer"..I downloaded it and it asked for new activation code and sure enough I found a download for Cubasele8 installer and installed new Cubasele8..thanks...the difference is the elicencer itself won't recognize soft elicenses..keys together in the click on icon, whereas there's what looks like a flash drive on the soft elicenser icon...

Re: lost Cubasele8 that I got free with g5n

Posted: Sun Feb 26, 2017 6:47 am

by Audiowarp

Hello Mr. Donithan,

use this link: https://www.steinberg.net/nc/en/support ... l-faq.html
Follow the instructions and your done.
Do you have a MySteinbergAccount? If not all is lost. You need to have this Account with all your information about CUbase LE 8.
In this Account all your licenses are stored. Without it there´s nothing you can do.

Re: lost Cubasele8 that I got free with g5n

Posted: Sun Feb 26, 2017 8:35 pm

by Jim_Fogle

Audiowarp,

Thanks for sharing that information with Mr. Donithan and everyone else. I'm sure this information will prove useful to other users that run across this thread using the search feature.

Mr. Donithan, I'm glad Zoom support was able to help you but it sure looks like Zoom's help wouldn't have worked without Audiowarp's assistance.