Description

Purpose:

To evaluate the capability and aptitude of an individual required for a position in a call center.

General Description:

The Call Center Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior “call centerâ€ experience. It measures the following criteria:

Telephone etiquette and the ability to respond professionally to clients on the telephone. The candidate’s ability to use proper grammar. Vocabulary skills relevant to a call center positions. Attention to detail and ability to follow specific instructions. Basic math, logic, analytical and telephone problem solving skills.

Positions for which the test is appropriate:

This test is used to pre-screen job applicants and in-house personnel in the following positions: