Very helpful until you've paid them, then unbelievably unhelpful. The worst estate agent I've had the misfortune to deal with, especially considering their agency fees. 3 months after I've moved out and they're still not sorting out returning my deposit, and this point I'd rather just be done with it.... read full review

They say they are an award winning agency, the staff are not friendly at all, they never talk to me as a costumer and as if I am a random person bothering them.
Every time there has been a problem in my flat and I call them, they lie about being in a meeting and I have to chase them for months.
They don't value their costumes and if I knew these things I would have never signed a contract through them.... read full review

Completing next week, I had an excellent experience with Fleetmilne. New to the area we were shown the property by Luca and he was very upfront and open about the pros and cons of the property including works required. He was also open about price and possiblities and in my view he was honest and doing his best to be honest but to also seal a deal. Professional and easy to get hold of. We had some delays with paperwork form the sellers side initially, but Luca pushed things along well. I would ... read full review

Rented with Fleet-Milne over a number of years and at first happy, but service has been detoriating fast.
They keep changing their team around, which means that there may be someone in charge of maintenance who hasn't got any clue whatsoever of said maintenance issues. In fact, they appear to forget that as a tenant you are transferring thousands of pounds onto their accounts every year. They sometimes fail to notify you of flat visits, against the law that is.
Some of maintenance staff n... read full review

Hi Charly,
We're sorry to hear that you feel your service has been deteriorating during your time with FleetMilne.
Naturally, we take concerns of this nature very seriously and we can only apologise for any issues you have faced during your time with us. If you were prepared to discuss this further we would greatly appreciate the opportunity to have a chat with you about how we can rectify the situation and find the best solution for you.
If this is the case then just give your accoun....

ive been renting with Fleetmilne for over 4 years in different properties. I always go back to them as their service and efficiency is second to none. I was shocked by these other negative comments as I\'ve never had an issue. Even when reporting maintenance problems, they always respond quickly with a polite and personal approach.
Truly a 5 star agent.... read full review

I was a prospective tenant about a month ago. I saw a property at the New Hampton Lofts and was shown around by Tristan I think his name was. To be honest he looked scared to be showing me round, all he did was stay on his ipad in the corner and when i asked him a question e.g. \'So does parking come with the flat?\' he would reply\' urmmm Im not sure with this one actually\'.....brilliant. He really had no idea, very unprofessional. Despite this I loved the place, I really wanted it! I phoned u... read full review

What agent could do to change your mind?

If they had good communication skills, different representatives (looking at you Tristan) and took a bit of pride in their work, I MIGHT think about using them again. lol jokes

The are very greedy, look for any star * in agreement near the price, it is almost 100% sure they are going to change that and not only 10-15% but like in my case from 75 to 200 with no REASON.
Check the inventory list and list all mistakes, dirty appliances and all even not relevant for you things. Email them do not call and do not discuss things verbally, later they are going to say that no conversation has taken place (email to have a prove for you).
In my case the apartment was not profe... read full review