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Ameritrue had recently bought out our previous property management company. After knowing Pete, we were excited! He helped us get into our house. Upon learning of his companies purchase to our neighborhood, he told us NOT to pay September right now. The end of the month came and I asked him if this was a problem and if I needed to worry about it. Was told no yet again. Now that my bill has come I'm being told "hey, I know I told you not to worry about it but now you get to worry about it". I've learned a few things from this experience. First, never trust when ANYONE ever tells you not to pay. You'll just get stiffed later. Another, this companies communication is about as effective as a 2 year old. Lastly, I've learned that this company cares more about short term pocket gain and screwing over their clientele than they are about long term prosperity. Not my problem they got you their clients info at the end of the month. If they're dragging their feet, should've come out of their purchase price.

Response from Ameritrue Real Estate & Management

Alex,
I was hoping to resolve this in private, but after multiple attempts to contact you with no response I will respond to your review here. The situation is that we acquired the management company which was managing the HOA which you are a member of and own a home in. The transition did not go as quick as we would have liked and we were about a month late getting invoices out for HOA dues. We could not get the invoices out any sooner as we did not have the information we needed from the previous management company like owners names, addresses, balances owed, etc. We sent them out as soon as we had compete information. Because of our previous relationship we were in contact and you were aware of the transition much earlier than any other members of your HOA. The communication you and I had was limited, just a few Facebook messages and text messages, it is all in writing. You have inaccurate quotes in your review. I never told you it would not need to be paid. We did not have the info we needed to accept, apply, and deposit your payment until we sent the invoice out. I told you to wait on the payment but never that it would not need to be paid. If I could waive the charge I would but its not my option, these HOA dues are not our money they are your money and all the the members of your HOA need to pay their portion to cover the costs of maintaining your community. You are not being charged any extra amount or late fees or any penalty you just had to wait 1 month to pay. We make only a few dollars on the dues that you pay. I was very surprised to see your reviews because the last communication we had was me asking if we could talk in person or over the phone to discuss and resolve this. I was and still am happy to resolve this whatever it takes, but you don't seem to want to give me a chance. I am sorry to have had this experience and for the obvious frustration it has caused you. I invite you to call me to resolve this.
Pete Mittanck

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Heather L.

3 years ago

Recommends

Great service

Ameritrue Real Estate has done a wonderful job at managing my property they found a renter quickly who takes great care of the property. They do what they say they are going to do. I highly recommend them.

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Darlene L.

3 years ago

Recommends

Friendly Professional Service

My husband was hesitant to put our shop with a property manager but has since decided it was a good thing to do. Our representative Pete M. is very good about returning my calls ASAP and handling everything properly.

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Susan T.

3 years ago

Recommends

Needed help and found it!!!

I was so pleased to find the Ameritrue management company. After interviewing and working with other companies, I can tell you that the Ameritrue team works great! it was easy for me to choose Ameritrue! They had the answers to all my questions. They responded to my needs and my tenants needs in a expedited and friendly way! True professionalism! Very happy to be working with Ameritrue!

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Michael R.

3 years ago

Home owner

You guy have been good you have let us know what happening.when you do inspection we would like to know if thing need to be addressed as soon as possible .In general your company has done great. Mike

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Eddie G.

3 years ago

Recommends

Top Property Management Company

Pete Mittank and the Ameritrue team are great to work with! They are service oriented and most professional in their property management practices.
I trust them with our real estate portfolio and have referred multiple friends; family and associates.
Keep up the great work!

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Bernard C.

3 years ago

Recommends

Excellent company

Ameritrue is an excellent company. They perform exactly as they say they will. They are thorough, consistent and very professional.

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Eva W.

3 years ago

Recommends

Excellent company!

I am very happy with Amertrue Real Estate and Management. They have exceeded my expectations and are very friendly, professional and fast in the services they provide for me. I would be glad to recommend them to friends, family and everybody else. Great people, great company!

L

Lance W.

3 years ago

Recommends

Extremely Satisfied

Clint, Pete and the rest of the crew are great. They have definitely exceeded my expectations!

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Scott P.

3 years ago

Recommends

Not your average Managment company

These guys have paid for themselves. Couldn't be more happy with their service.