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Returns and Exchanges

Should your order prove to be unsatisfactory, we allow for returns of orders. To return your order, either click here to start your return process or contact our customer service at branddose@branddose.com. Upon receiving your request to return your order, we will provide you with a label attachment, containing a return airway bill (AWB) number. Within two working days, we will contact you to arrange for a pick up of your order. Alternatively, you can drop off your order along with its AWB number at the nearest Aramex office. Should you choose to make use of Aramex, please contact our customer service at branddose@branddose.com. We will immediately provide you with a voucher.

Orders should be returned within seven days of delivery and are free of charge.

Please ensure that all original tags, labels and packaging remain intact.

Please note that in order to apply for a refund, your order must be returned in a resalable condition.

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