PhoneCopy Premium version.
Transferring info from a Microsoft Lumia 950 with windows 10 to a Sony VXperia XA2 with Oreo.
1) A lot of my contacts have address data. The transfer of the names and phone numbers goes OK but the address data is not transferred.
2) I also want to transfer my old SMS data. The upload goes OK and I can see it on the XA2 but no button to Sync it with Android.james.stones, 18.05.18

ad 1) we forwarded your request to our technical team to verify it. We will contacts you via email
ad 2) In the application settings you can select which data sources you are looking to synchronize. When you will select SMS, you will get SMS synchronized to your android phonePhoneCopy support team, 18.05.18

hi..what will I do?my samsung tablet GT-P1000 doesnt have wifi menu.

mariathemariathe, 07.05.18

It seems to be problem with your hardware or firmware and you have to check it with your service. Your request has not relation to PhoneCopy.com. Sorry. PhoneCopy support team, 07.05.18

You may lost the internet connection or Phonecopy.com does not accept logins nowsridhamasakhadasa, 09.02.18

Hello, did you try to sign in to the application by entering your email instead of the username in the username field?

Login by email (entered during registration) will be available in one of the upcoming versions of the app. Now you can log in by email (instead of username) only to PhoneCopy.com website.

Please, try to login with your username.PhoneCopy support team, 10.02.18

i am seeing this on my screen "Unfortunately, youTube has stopped" and i can not operate my phone again what can ido please.rajishittu, 26.01.18

You have solve this issue with YouTube. Sorry.PhoneCopy support team, 27.01.18

For PhoneCopy:
Samsung Grand Prime + Model SM-G532 BL is not in your list. Which alternative can I use?
spanner_swanepoel, 21.01.18

I want number imei my device samsung gt-19060ihalik0287, 03.03.18

IMEI is written at the label under battery of your phonePhoneCopy support team, 03.03.18

hi sir,
My micromax Q333 having the error msg "Unfortunately the Process.com.android.phone Has Stopped". i just restart the mobile. But it can not load. its contentiously restarting. please help me....
arunrajguna, 11.01.18

Tks
spanner_swanepoel, 22.01.18

Is your request related to PhoneCopy applicatoin?PhoneCopy support team, 11.01.18

I having the error msg "Unfortunately the Process.com.android.phone Has Stopped" . my phone is contionuosly restarting. it can not load. please give some help.
arunrajguna, 11.01.18

Recovery problems rabisankar78, 08.01.18

Can you more specify which kind of problems?PhoneCopy support team, 08.01.18

Hi I have 297 contacts on free account but it's telling me data exceeded by 7 days what is wrong jackerzzz, 09.11.17

It looks you exceeded number of device available for free account. Number of contacts is OK.PhoneCopy support team, 09.11.17

I have a coopad 7295c and any time I put it on, all it shows me is 'Coolpad 7295c' thta's all till the battery will go off. Pls can be the problem, and what's the solution?kolade1072, 19.10.17

Is you request related to PhoneCopy application?PhoneCopy support team, 19.10.17

How to get previous sync contact , if auto sync worked incorrectly.krishnaerp, 14.10.17

Hi, what do you mean "auto sync worked incorreclty"? Autosync is just common two-directional sync and only difference is that it starts automatically.PhoneCopy support team, 14.10.17

I have paid for Premium and i still cannot sync?
village, 13.10.17

Premium is set immediatelly when the payment is processed. In some cases payment can fail but you receive status notification abour payment result.PhoneCopy support team, 13.10.17

i have i phone and windows phone, i m a free user i have 659 contacts but when i try to sync my contacts to my iphone from windows it displays an error message saying The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website" plzz help
thanks anjalinag, 11.10.17

Hi, free account can't have more than 500 contact. You can buy Premium to unlock your account. Or alternativelly you have to reduce number of contacts to 500.PhoneCopy support team, 11.10.17

I have CoolPad Note3. The screen is broken so badly that i CANNOT ACCESS my mobile contacts thru mobile.
How do i access my contacts and transfer them to my gmail account. rachna5, 08.10.17

you can access your contacts only in case you made backup beforePhoneCopy support team, 08.10.17

thanksrachna5, 09.10.17

please how can i delete saved contact on LG decomo LL-060modesire, 22.09.17

Hi, go to Contacts, use "Delete" from top menu a select all contactsPhoneCopy support team, 22.09.17

*muah* that was helpful.......nice one

Thanksmodesire, 22.09.17

I have no need for Media backups. I needed SMS backups. I want to renew my Premium account, but it no longer backs up automatically. I have to set a reminder to perform the backups now. I have a Samsung Galaxy S7 Edge running Nougat. I have checked my settings and nothing has changed from when it did perform the backups automatically. неизвестный пользователь, 02.09.17

Thank you, we will check it. It can be some problem with Nougat. We will contact you directly via support email. PhoneCopy support team, 02.09.17

I am not sure what was done, but for now it is backup automatically again. Thanks for repairing the incompatibilities with Nougat.неизвестный пользователь, 07.09.17

Hello, we are glad that everything works for you now.PhoneCopy support team, 08.09.17

Is it possible for me to sync the call logs as well? It looks like the sync is only working on SMS and contacts. I don't really need to sync any Media.

Thanks!sonampalden1111, 08.08.17

Hi, sorry, but currently we don't synchronize Call Logs. It is on our road map, but so far because of low demand for that feature. PhoneCopy support team, 08.08.17

You can transfer Android contacts to computer , just use the USB cable to connect your phone and computer , mamlser, 08.08.17

We are Cloud solution. You can export contacts from Android to PhoneCopy.com and from our servers you can synchronize it to your PC or you can just download your contacts in form of vCard (VCF).PhoneCopy support team, 08.08.17

Hello,
My husband has a HTC Legend and he wanted to load his contacts to the server. He registered, but when he starts the app, he's not able to log in. He always gets the error that no server connection is available or registering isn't allowed. He tried it several times at home with full WLAN connection. Can you please help us?
Thanks!!!kirschmond, 31.05.17

Thank you! How can we get in contact? kirschmond, 01.06.17

I sent it to email registered for kirschmond account.PhoneCopy support team, 01.06.17

Hello,

according to available information, HTC Legend contains Android 2.1 Eclair (upgradable to 2.2 Froyo). So I suppose, your husband's HTC contains Android 2.2 Froyo and he is try to use PhoneCopy Legacy version, which is ready for this Android version.

The problem is probably due to an outdated root certificate for SSL communication. It is common for older devices. I will try to help you via private mail.PhoneCopy support team, 01.06.17

I have this message and I don't know what to do, I just have 260 contact... "The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website"seolim2909, 07.05.17

But you have 4 devices in your profile. Free account allows just 2. You can manage your devices in your online profile: https://www.phonecopy.com/en/devices/PhoneCopy support team, 08.05.17

Thank you a lotseolim2909, 08.05.17

Hi, I recently uploaded contacts to sync to another device and i deleted all contacts from my account. Will this affect the device i transferred these contacts too now that i have deleted them from my account?martinmc, 02.05.17

When you will make next sync all changes will be promoted to your phone.PhoneCopy support team, 02.05.17

Dear,
Immediately after installing your application on my phone (Android 7.1.1), I log in without problems and download all the contacts from my account on the phone. However, after the second run of the application, I see the message 'Android System WebView not installed'. What happens, really I need to install WebView?ehelp24, 09.04.17

Hello, since version 5 Android Lollipop, WebView is a separate system component (and it is also available on Google Play). This component is used e.g. for web browsing. In Your case, WebView probably had been updated and therefore it was unavailable in the phone. Due to this situation, warning message was showed (the application without WebView can not run).
You really do not need to install WebView (at the first run it was ok, so it was already installed). If the warning message appears at every launch of app, please contact us again. PhoneCopy support team, 10.04.17

Dear, also on the Nougat 7.1.2 the message "WebView Error" appears at every second and subsequent launch of your app. This is very frustrating for me. Have you any idea?ehelp24, 20.11.17

Answered via private mail.PhoneCopy support team, 21.11.17

What fucking site fully cheated now asking for money ,at first it never ask for any charges the moment i uploaded my sms ,it starts drama...will inform media and report this illegal business as a S ecurity crim.sun.tewari, 14.02.17

I have tried uninstalling and reinstalling the app but it just will not run the sync -- it shows "Samsung Phone" with 228 contacts then This device >> PhoneCopy.com I agree and then it connects to PhoneCopy then it was "No changes since last synchronisation". In fact if I log into the website it keeps saying that my Samsung device has never been Synced... Why does the Android app not work at all?msdiamondconsulting, 19.01.17

I followed the instructions for exporting contacts from Android and it shows me the number of contacts on my device, but when I choose one-way sync from the device to the server the screen goes black for a second and then nothing is updated and it says no changes occurred. msdiamondconsulting, 19.01.17

I have Olivetti tablet I can't sign to Google account an market store I need your help please
jamesoke, 02.01.17

hi guys, pls help me! i have cherry mobile omega icon phone and my problem is i cant delete my contacts! i press the contact on my phone and theres no delete option. pls help me :(moyjunica29, 10.12.16

Hi, it seems to be phone problem. We are contact backup service and we can't solve phone problems.PhoneCopy support team, 10.12.16

Good day.

My sms won't sync together with my contacts when I try to copy it to my phone from the server. What should I do?jnslna, 02.12.16

Hi, uploading SMS back to phone is part of Premium subscriptionPhoneCopy support team, 03.12.16

Is it possible to subscribe to Premium monthly and not yearly? Thank you.jnslna, 04.12.16

Yes, it will be possible within few days.PhoneCopy support team, 04.12.16

Sir,
I have a problem in my samsung galaxy grand max , Contact interchange thier name and make another name and they chahe their no. Itself ,because of that I have to. Face many problems . I just want that please tell me what is the problem in my mobile and give me the solution for it?.....geniusnikhil, 30.11.16

Hi, we didn't find any synchronized device to your online PhoneCopy.com profile . . we can help only in case you have problems with PhoneCopy.PhoneCopy support team, 30.11.16

Pls, SMS messages to me come with country codes and until I remove the country code, I cannot send a reply. I cannot also open mails from my cell phone operator.achaustan, 27.11.16

Hi, it looks your problem has no relation to PhoneCopy.com. PhoneCopy support team, 28.11.16

Hi i have this problem below. Pls help
I only have 200plus contact.
I deleted 2 devices, still getting the same failure message,
"The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website"ahheng, 08.11.16

It can take few minutes until the account is unlocked.PhoneCopy support team, 08.11.16

My contacts are less than 500 hundred but keeps failing to synchronize. Already deleted excess sms. Can you confirmar what is thw problema? Thanksasampe, 01.11.16

Hi, when you delete items from blocked account it can take tens of minutes until your account is unlocked. Now it is free again.PhoneCopy support team, 01.11.16

mobile network not appearpragash1976, 25.10.16

Then you have to fix your phone first. Please contact your servis or operator. When your phone will be connected, you can use PhoneCopy.comPhoneCopy support team, 25.10.16

I am trying to sync my contacts to a new samsung phone. I have 248 contacts and 600 deleted. It still says I am over the allowed amount and that sync has been disabled. Can i get sync re enabled without paying for the premium version? Thanksgretschguru, 23.10.16

The problem which was reported by email you received means you exceeded number of DEVICES and not CONTACTS. Please delete unused devices to have maximally 2 (now you have 13 devices) assigned to your profile. Devices can be managed on following page: https://www.phonecopy.com/en/devices/PhoneCopy support team, 24.10.16

In any android phone I prefer to save contacts in my mail id, it enables me to get all data including contact while switching to new device. The issue is to tranfer contacts between old multumedia mobiles. I was using Nokia RM-827 Now switching to samsung GT-C3322i. I have contacts data in my mail id also. Please guide me, i dont want to tyoe it againgokul.rathore03, 06.09.16

Hi, I reinstalled the app and it now works. Thanks for all the help. hsx285, 25.07.16

I have phone copy premium and when I press synchronise it won't work. I have wifi and mobile data on and still nothing. hsx285, 21.07.16

I've restarted the phone and it hasn't helped. We have 2 Samsung phones registered, both are the same make and model. The one that isn't working was last synchronise on Tuesday 12th at 14.59. hsx285, 21.07.16

Hello, does the app show any error message after pressing Synchronize button?
Have you tried to re-install the app?PhoneCopy support team, 22.07.16

No error message, it says checking items on phone copy.com server then nothing happens. No I haven't tried to re install the app, will it work if I do this? I'm confused about why the other phone linked to phone copy works fine?hsx285, 22.07.16

Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff.PhoneCopy support team, 22.07.16

Hi I reinstalled the app and it works, thanks for all the help.hsx285, 25.07.16

You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure.PhoneCopy support team, 21.07.16

Thanks for you i am very happy for your help again Thanks 9163, 19.07.16

I can not get mobile network on my phone (Sumsung galaxy note - model SM-N915A) and it show a "no network icon while I can access mobile data on the same phone what is wrong and how to correct this? Yes I can use data services but I cant make/receive calls or send/receive massages!agutuw, 09.07.16

Sorry this is not question for PhoneCopy.com. Check service or operator's shop.PhoneCopy support team, 09.07.16

Is there a way to sync contacts from the desktop version of phonecopy? because I lost my phone and haven't done a recent backup so there are some contacts that I'm missing and can't reach right now. Thanks. safysamy, 02.07.16

My contacts are less than 500 hundred but keeps failing to synchronize. I lost all my contacts and these in phonecopy are all I have. Help me know how i go about this khaar, 19.06.16

As we wrote you via email you exceeded number of SMS in your profile which was a reason why your account was blocked. Now you solved it by yourself.PhoneCopy support team, 19.06.16

how to permanently deleted sms inbox for this device?reneboyz, 15.06.16

You can delete all SMS in the web page, then you can delete it permanently from Deleted SMS folderPhoneCopy support team, 15.06.16

I just obtained an Oppo F1 unit and unfortunately this device is not yet supported by PhoneCopy. I tried to synchronize it but I ran into several failures. A nearly successful synch resulted in incomplete sms downloads and furthemore, the mobile numbers on these sms do not associate with the names in the phone directory. I have tried getting help from customer service but it appears they could not resolve this. I don't know how long it takes for PhoneCopy to include a device in its listing. I see a lot of Oppo models in that list but it appears the F1 model is taking months.mebacal1960, 05.06.16

Answered via private email.PhoneCopy support team, 06.06.16

I'm trying to back up contacts from my Samsung SCH-I559. When I try to create an account from the phone Phonecopy closes unexpectedly - leading to Force Close. If I create an account through a PC (this one) and try to log in the same problem happens. I am using WiFi. Is that the problem? Can you solve this please.sangeetagoyal, 03.06.16

Hello, usage of Wifi could not be the problem. Answered via personal email.PhoneCopy support team, 03.06.16

You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www.phonecopy.com. PhoneCopy support team, 16.05.16

My Phone contacts (Android account(s) to Sync / items account) is showing as 501, in phone copy server account there are only 482 contacts. I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync?aabidabbas, 15.05.16

I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message" Sync Failed:
The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website."
The count is already less than 500, Not sure, why I am not able to synchronize. Appreciate your help to enable my account.aabidabbas, 15.05.16

But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account.PhoneCopy support team, 16.05.16

I deleted 2 devices, still getting the same failure message,
"The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website"aabidabbas, 16.05.16

It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore.PhoneCopy support team, 16.05.16

I have Samsung Galaxy Grand Duos GT I9082 mobile. Whenever I open Contacts it takes lot of time to open. chetanbr009, 10.05.16

Hi, this seems to be firmware problem of your phone and it is not related to PhoneCopy.com. Sorry.PhoneCopy support team, 10.05.16

i want to reset my phone.. i had installed ur app. and also synced the sms and contacts too.. i just want to take help that.. if i reset my phone.. then how can i get the backup of those synced files ?riyankit, 04.05.16

My Phone can't show the incoming phone number or any miss call number The stored call log shows the one year advance date say 18/04/2017. that is call date shifted to one year advance.
Could you please help me as how to shoot the troubles
Sikder, Dhaka, Bangladeshsikder123, 30.04.16

Sorry this is not a problem related to PhoneCopy,comPhoneCopy support team, 30.04.16

Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free 500 contacts and SMSs from my Google Accounts. I have over 8000plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to ellieroya2@gmail.com urgently now. regards, Elizabeth Australiaezg001, 05.05.16

Replied via email.PhoneCopy support team, 05.05.16

Please I accidentally rebooted my phone and I can't retrieve mo my contacts , is there any way it can be retrieved , pkeasemacino, 28.04.16

We can helo you only in case you used PhoneCopy before reboot. PhoneCopy support team, 28.04.16

how can i pair a bluetooth headset if it doesnt request for PIN entry it just say "couldnt pair with the device because of an incorrect PIn or password" so what should I do? and my phone is Alcatel one touch mpop
5021Enamatamechitaru, 17.04.16

Sorry, your request is not related to PhoneCopy at all.PhoneCopy support team, 18.04.16

I exceed the limit by 541 contacts,I have not transferred to my andriod yet.what do I do? Will I be able to move 500 contacts to my andriod? Then delete the ones I've moved then move another 500 and delete then move the last 41 jumokeobax, 11.04.16

Hi, you can delete 41 on server, then you account will be unlocked and you will be able to synchronize 500 contacts. When you will exceed number of contacts again, your account will be automatically blocked again. Free account is provided for personal purposes with limit of 500 contacts. Almost nobody has 500 personal contacts. If you are using phonecopy for business purposes or you installed it to business mobile phone, you should buy Premium.PhoneCopy support team, 11.04.16

Please contact our support team and we will solve the problem. PhoneCopy support team, 20.03.16

I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine.jacksprats, 07.03.16

Sorry, can you explain how is your request related to PhoneCopy.com?PhoneCopy support team, 08.03.16

Hi,
I have copied notes from Nokia N8 to Lenovo K4 via phonecopy app. Can you please let me know how & where to check these notes are copied to my mobile.dhar.sola, 06.02.16

Sorry, but we don't synchronize notes on android yet.PhoneCopy support team, 06.02.16

samsung galaxy j1 axce
i have several error..
1. massage not sending-
Every couple of days, sometimes several times a day, my phone will refuse to send text messages. Not "Failed to send" but it just sits there saying "Sending" for every text message I try to send. I have to delete all of the "Sending" messages and reboot the phone before I can start sending text messages again. Infuriating!
the signal is fine..so
2. clock error-
at home the clock show a right time. but the alarm in app show a late notification... 2 hour late..
do you have a solution for thisarifadli19, 27.01.16

Hi, is your request related to PhoneCopy? We can help with PhoneCopy problems only. Sorry.PhoneCopy support team, 27.01.16

How do I change the password to unlock my screen?
bahappy1, 21.01.16

Sorry we are not support for general android questions. We can help you with PhoneCopy issues only.PhoneCopy support team, 22.01.16

How to restore the contact back to mobile, pls helparunudaya, 09.01.16

We upgraded our application later to support LullipopPhoneCopy support team, 29.12.15

Hello..... My Moto E2 is not detecting the contacts in my SIM card but, the same are displayed or being detected in other mobiles please help me solve the problem.............mjrjayanth, 05.11.15

Hello, please, can you specify if your Motorola can not see your SIM contacts or you can not see them in PhoneCopy application. We can help you only with the second case. In the first case, contact your Motorola support.PhoneCopy support team, 29.12.15

Good day! I would just like to ask if the private sms will also be backed up when we do "Back up SMS" from the Messaging? Would appreciate if anyone could answer my concern. Thank you..iamrizamar, 14.10.15

by the way, i'm using Asus Zenfone 2 ZE551ML.iamrizamar, 14.10.15

Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way.PhoneCopy support team, 29.12.15

Hello.. I have a Samsung S Duos 2..
I installed phonecopy app and I already register also..
Then I synced my contacts to my phonecopy account so what I need to know is how to restore my synced contacts to my phone back now when I loose my phone memory.??. Please show me steps..sisirajayakody66, 08.10.15

Hello, just set up the phone in the same fashion as you did before. After first sync, it is possible that the contacts go to Deleted items on the server. Restore them at
https://www.phonecopy.com/en/contact/deleted
Then sync again to get them to the phone.PhoneCopy support team, 09.10.15

I want my cell back to it's original position before using phonecopyamerarashid, 07.10.15

Hello,
if do not have any other backup, you can try to restore all contacts stored at PhoneCopy, using PhoneCopy application.PhoneCopy support team, 09.10.15

How can I remove phonecopy from my cellamerarashid, 07.10.15

Hello, just uninstall PhoneCopy as any other Android app.PhoneCopy support team, 09.10.15

I uninstall PhoneCopy but the contacts were still showing that the numbers are saved in phonecopy,I want to remove that?amerarashid, 10.10.15

Hello,
is this question related to Android app? I can see that you have one Windows Phone mobile connected to your PhoneCopy account.
If you want to remove PhoneCopy contacts from your Windows Phone cellphone, do following:

Go to People app. Press the three dots in the right bottom corner and pick settings. On the bottom of the settings menu, there is a list of connected accounts. You will find PhoneCopy there. Long tap the PhoneCopy account and choose delete. This will remove all the contacts downloaded from PhoneCopy to your phone.

I recently reset my LG-E405 to its factory settings. I am trying to get a google account with my fresh set up. However, it has refused citing that my password and username are not the matching. When I log in to my gmail, I find an email informing me that I was trying to login through an insecure app. I am trying to login through Gmail or Playstore.
What should I do now? I want to get apps back to my phone.
dvnkiniti, 26.09.15

It looks your request is not related to PhoneCopy.com at all. SorryPhoneCopy support team, 27.09.15

sir,
i have hisense U2 and it is 2.3.6 version i want to update in 4.0 so that i install metatrader 4 in it please guide meshahidmaier, 26.09.15

We provide contacts backup, synchronization and transfer only. This is not technical support of your phone. SorryPhoneCopy support team, 27.09.15

I have deleted all my contact when I was setting my phone application manager so I have cleared the data from there, then all of my contact were gone, I want to get my contact back from my account so how can I do this.talballa, 16.09.15

Hi, there is Single directional synchronization feature in the android applicaton which can be used to synchronize contacts FROM server to Device. But in your case we didn't find any contacts stored in your online profilePhoneCopy support team, 16.09.15

Hi copied contacts from my samsung device to iphone and merged both data from phone and server but after synchronization lost contacts on my iphone.how to get them back.shahidaysyed, 08.09.15

In case you used MERGE BOTH you have complete list. In case you used synchronization FROM SERVER to DEVICE you rewrited contacts stored on iPhone. PhoneCopy support team, 09.09.15

hi i had backup of all my contacts and sms but how can i restore it to my sim cardmustaqahmadrockzz, 08.09.15

Hi, you can restore it to new phone. SIM card has limited memory.PhoneCopy support team, 09.09.15

Hi, sorry but LBF seems to be special format provided only by LG devices. If you still have old LG i recommend you to make new backup. If you don't have it we can only recommend to search internet discussions if there is way to convert it for example to .VCF. VCF can be imported using PhoneCopy for Windows from your PC to PhoneCopy and from there to any other device.PhoneCopy support team, 02.09.15

My account has only 65 contacts saved on the phone copy server and hence have not exceeded the free account limit. Recently i lost my old phone samsung galaxy s3 so today i tried to synchronize the contacts from phone copy server to a my new phone Motorolla Droid Razor But when I try syncronizing, it gives an error message "The number of data items for free account has been exceeded 7 days ago". Please guide me in this regard.
Thanks!abstruse, 31.08.15

But you have more than thousand SMS stored on your account which is reason why your account exceeded number of data items. When you will delete SMS to keep it less than 500 your account will be unlocked.PhoneCopy support team, 31.08.15

Okpinaki_jal_das, 27.08.15

i recently lost my LG E410 phone.,how can i trace it?

peninahosea, 22.08.15

Sorry, we can't help you. If you made contact backup you can trasfer it to another phone.PhoneCopy support team, 23.08.15

i have a ZTE ZINGER i would LOVE to get the contacts from the phone to the main computer in the room. I'M 53 AND THIS IS MY FIRST SMARTPHONE!! ANY help would be appreciated. YOU may email me also....mikeh0128@yahoo.com, my thanks for any future help.mh5, 19.08.15

Hi, My account has only 376 contacts and hence have not exceeded the free account. But when I try syncronizing it gives an error message "The number of data items for free account has been exceeded 7 days ago". Pls guide with the next steps.
Thanksbvpradee, 16.08.15

We found more than 800 contacts on your account. Please check your online profilePhoneCopy support team, 19.08.15

i already Synchronize contact to and from phonecopy, but why my phone still haven't show any contact?cctai2719, 10.08.15

Hi, on the android devices you can set visibility of each data source which contain contacts. Please check if you have correctly set visibility of contacts.PhoneCopy support team, 10.08.15

thanks for the reply,
but may you teach me step by step to install,
cause i have search from web, it show me is use phonecopy apps, i had try, but still doesn't work, maybe i miss some step.
cctai2719, 10.08.15

Hi, it is not related to PhoneCopy only. It is general settings of your android phone. It depends of your phone vendor. On each phone in the settings there is contact settings and there you can set which contacts will be visible.PhoneCopy support team, 10.08.15

No, there is not a way to upload messages to iPhone at all. Sorry.PhoneCopy support team, 04.08.15

Iam using Hisense U970 and it does not display contact numbers nor contact list yet the numbers are stored on the sim card and iam able to access them on other phones.N.B..This occurred lately as first I was able to access them.Please how can I do to solve this problem?tkcee, 28.07.15

Hi, is your request realted to PhoneCopy.com or you ask general question? We can help you with PhoneCopy but your phone was not synchronized to our service.PhoneCopy support team, 28.07.15

Iam Using Asus Zenphone 4 with lolipop in that i cant find phone contact in phone sopy setting page kindly help me to solve the issue
karthik.mice, 27.07.15

Answered via private email.PhoneCopy support team, 27.07.15

I am unable to install PhoneCopy on my Huawei Ascend Y221. Google Play Store is saying that it is not compatible with the app. Please helpнеизвестный пользователь, 14.07.15

Hi, what android version you have installed?PhoneCopy support team, 15.07.15

I am trying to syncronise the contacts from my Android device (Samsung A3) but each time I try I get a warning stating that I have exceeded the amount of contacts and sync has been disabled.

Within the Phonecopy app (On my phone) I am syncronising ONLY phone contacts (321) and have only 23 contacts on the server. I'm using the free version so can you please tell me why this is failing when I have less than the 500 contacts allowed?

Thanksrichardtarver, 10.07.15

I can see successfull synchronization of your phone. Did you solve the issue?PhoneCopy support team, 10.07.15

One way synch > this device to server > sending contacts > 0 contacts were created

There are 500 contacts in a gmail account, why do they not get uploaded?revnice, 08.07.15

Did you select gmail account in the PhoneCopy application settings as database which has to be synchronized?PhoneCopy support team, 09.07.15

I'm trying to get hotmail contacts from my computer to my samsung galaxy ace-4 lite. I've got a csv file but under Contacts > More actions here on the phonecopy site, there is no option to Import. So what do I do?

Thanks - revrevnice, 08.07.15

Hi, for import we support only VCF (vCard0 format. Are you able to export contacts from hotmail to VCF? Then you can use PhoneCopy for Windows to upload it to server.PhoneCopy support team, 09.07.15

i have a htc wildfire A3333 mobile , but this app is not compatible for this version . so how can i use this ???annapurnaenterprises, 08.07.15

What error message you are receiving? Wa have several clients who are using PhoneCopy on A3333PhoneCopy support team, 08.07.15

And what android version you have installed in your device?PhoneCopy support team, 09.07.15

On my blackberry q10 phone copy finds 0 contacts. How do I make it find my contacts?неизвестный пользователь, 02.07.15

Hello, application PhoneCopy for BlackBerry supports only "BlackBerry contacts". Application can not see any contacts if they are stored in another account. If your contacts are stored in another account we recommend to import them to BlackBerry contacts account.PhoneCopy support team, 02.07.15

Just upgraded to Premium and downloaded contacts to new android work phone. Want to give my old phone to my Personal Assistant, with the hope that if we both continue to synchronise and update BOTH phones to the account, we will they be able to maintain and update the SAME set of contacts. Is this the case?

Really hope so, and if so Phone Copy is even better than expected!

thanks in advance,

John hsx285, 04.06.15

Hello,
as long as you both sync the phones against the same account, the contacts will be synchronized. The system is also able to handle collisions - changes of the same contact from both phones. You can easily review all changes on PhoneCopy website. As premium user, you can show all changes of each contact (look for the clock icon on contact edit screen).

You can also use our Groups feature which is intended for advanced users and hidden by default (see Settings -> Groups, there is a short help for it). Using that, users are able to assign only part of their data to the other phone (e.g. only business contacts, not the personal ones etc.)
PhoneCopy support team, 05.06.15

much appreciated, and many thanks for prompt reply :-)hsx285, 07.06.15

How can i restore my sms. I have got my contacts back up thru phonecopy but i cann't restore my sms. Can you help me to get it. It was my galaxy s4, i have reset my phone though i had google back up still i am not able to find my smsshamsulalam1986, 25.05.15

PhoneCopy can work with contacts which are accessible from phone interface. If there is not SIM option included in the PhoneCopy application we can't access it. In most phones there is internal feature allowing to copy contacts from SIM to phone.PhoneCopy support team, 18.05.15

hello, i m synchronize my all contact more than 800 to phoencopy server from my old mobile blackberry q5, my new mobile is sony xperia z1 compact, but on this mobile i m not able to download the phonecopy apps, pls suggest me is this possible to transfer all contact to google contact or suggect me anythig else which are possible.vijay238, 10.05.15

hi... recently i am not able to view new messages in phonecopy. i didnt do anything but i dont understand why it doesnt sync anymore. i have change the password, did sing in - sign ot thnking that it may help but to my dismay, nothing change.timbangan, 02.05.15

Last synchronization was made two days ago which included both contacts and SMS. PhoneCopy support team, 02.05.15

Hi
I have done backup and synchronize all my contacts...but unfortunately i have saved in my phone..then i have done factory reset then i have lost all my contacts and data..will it able to retrieve all my data including my contacts??...plz reply as soon as possible..!!!
thank u bhanu0408., 06.04.15

If you made backup to PhoneCopy you can restore it but we didn't find any contacts stored in your online profile.PhoneCopy support team, 06.04.15

Hi I did a backup from a Sony Ericsson to Phone Copy, now I want to go from the server to the new Trend 7580.Can I do it without wiping the contacts on the Android? In the app I did a combine both, only to find that the server contacts were deleted afterwards! (I did an undelete so at least that worked)
Anybody?

corc, 01.02.15

Hi, Combine both shoudl keep contacts from both data sources. I recommend yout Combine Both to get contacts from the server to new phone along with keeping already saved contacts in the phone.PhoneCopy support team, 02.02.15

Well, thats what I had tried.In the app it wanted me to go through one of 3 routes-gmail, Sansung or SMS.I don't know if it makes a difference? Another interesting thing was, afterwards using the the old phone I transferred the contacts using bluetooth to the Samsung. It transferred ok but now Gmail on the Samsung can',t see any emails in any of its folders . I'm sure if I delete the Gmail account and reinstall it that a lot of my contacts will disappear again! corc, 02.02.15

Hello,
the app gives you choices to decide which contact database you want to sync the contacts with.
Samsung is the local contacts (recommended), while Gmail is the contacts storage used by Gmail app and it may interfere with PhoneCopy synchronizations.PhoneCopy support team, 02.02.15

Hi thanks Just a recommendation- maybe you should highlight the recommended one in the app logon page, it might save a few support calls! Regardscorc, 02.02.15

i don't want my sms messages to be synced or backed up; just my contacts how do I do that?неизвестный пользователь, 15.01.15

In the application go to Advanced and Account, then Account settings and uncheck SMS check box.PhoneCopy support team, 16.01.15

HI, if i delete delete my messages in my phone after first synchronization, and again i synchronize after one day then my first synchronized messages will be gone from phoneCopy server Is it true? tell meanilgadde, 04.01.15

You will find it under Deleted Messages button and you can restore it to active messsages list. In case you are Premium user you will get it synchronized back to your phone then.PhoneCopy support team, 04.01.15

I have a phone "Huawey Ascend Y600" and I have not found in the list of compatible phones . The phone has 2 Sim. There is a similar phone ? How can I fix the problem ?rosygiurgevich, 20.12.14

Hello, after synchronizing I find phonecopy has imported all the contacts from my gmail account, even those who consist only of an email address (captured automatically by gmail, those which appear under 'Other contacts' in gmail Contacts).
I would like to get rid of those, i.e. sync only the contacts which belong to a 'real' category.
Any way to do that?haton, 10.12.14

Hello, when you synchronize with some account, all contacts from it will be transfered. In your case it was Google account, which is adding those email addresses as contacts. If you delete them, Google account will create them again. We recommend you to use your (local) phone account instead of Google account for storing your contacts - if it is possible.PhoneCopy support team, 11.12.14

Please help me I forgot my backup and restore password. What do pls tell mehimanshukumar2014, 27.11.14

Please use Lost Password link from home page.PhoneCopy support team, 28.11.14

hey i want to sync my husband email sms call log gallery and contacts to some email or through any other option but secretly. i dont want him to know about this. is it possible .. he has micromax canvas 2 a120 model cell phone.. please suggest asap i have only one day time ...as he is leaving town tomorrow for 1 month. thank yousanjanakumari, 18.11.14

You can use PhoneCopy app to backup contacts and SMS, then you can delete PhoneCopy app and you will have data accessible via online profile on www.phonecopy.com. But feel your request as privacy problem. Think about it.PhoneCopy support team, 18.11.14

Okay. Is phonecopy available on playstore? Please tell me procedure.. is it free service ..or any free trial ?sanjanakumari, 22.11.14

Hi phone copy shows 0 contacts when I have over 250 in my phone. What's the solution?dhananp, 08.11.14

Please check if you set correct contact database to synchronize it. Android has several contact databases and you can select which one you want to synchronize to PhoneCopy.comPhoneCopy support team, 10.11.14

Hi, I've phonecopy on my phone, but only the contacts are added not the sms, please tell me how to add the sms also. I really need thembipashaa.bhatia, 07.11.14

If you look to synchronize SMS from server to device you need to buy Premium version. Sorry.PhoneCopy support team, 10.11.14

its very usefuljomzrabara, 07.11.14

hi, i have done backup of my samsung to phonecopy, and now i want to retrive data from samsung to moto e

Thank u. But i tried this one before. It again synchronize my current contacts and sms to phonecopy account. also that deletes my existing backup data in phonecopy account. I'm confused :(
sudhashini, 31.10.14

But there is option for single directional synchronization in the appilication menu and you can choose FROM SERVER TO DEVICEPhoneCopy support team, 31.10.14

How SMS back up karanpandey, 26.10.14

In our android application when you log in you can select check box named "Enable synchronization of SMS"PhoneCopy support team, 26.10.14

Directly from Google Play or from our page android.phonecopy.comPhoneCopy support team, 26.10.14

Can i restore this back up into my phone again?kielcamposano, 02.10.14

please i need your response as soon as possiblekielcamposano, 02.10.14

Hello, according to our records, you have never backed up any data to this PhoneCopy account.PhoneCopy support team, 08.10.14

setting syncronisation for Samsung GT-S6810lolle.santoso, 24.09.14

Hello, there is no setting needed. Just download our app from Google Play store.PhoneCopy support team, 08.10.14

Please, I have Nokia x, I have been using Phonecopy for sometime on it. I just log out and now want to login but this message pops up "please select at least one of writable Android accounts with contacts to sync"badaru1, 11.09.14

Hello, we slightly changed the login screen in recent version of our application.
Now you have to check at least one local contact database to sync the contacts with. The most common choice is "Local Contacts" or simply "contacts".
If you do not see anything on the login screen, try to create one contact in the phone (choose the proper database) and repeat the login process. Sometimes app cannot detect empty contact database. PhoneCopy support team, 15.09.14

Phone copy is syncing my gmail a/c contacts but not my local phonebook contacts from device and sim. Can anyone helpashoiyer, 04.09.14

Hi, in the application under Account & Settings button you need to select existing user and on following screen you can select or change contact database (also called provider). Then you will be able to synchronize other contact databases as well. PhoneCopy support team, 04.09.14

Thanks for the reply but i am not able to figure out the Accounts & Settings button in android app. Pleas helpashoiyermi3, 04.09.14

Sorry, exact name of the account is Advanced and Account. PhoneCopy support team, 04.09.14

I accidentally said "yes" when phone copy asked me if I wanted to synch my SMS. I don't want to delete them from my phone but they send me over the limit for phonecopy...how do I remove the synch of just SMS?heathermjs, 01.09.14

Under Account and Settings you select Existing User and on next screen you can switch off SMS synchronization. Then you can delete SMS from the server to fit limits.PhoneCopy support team, 01.09.14

I have been into account settings...there is no option to select existing user and I've looked everywhere for the SMS off switch...my only setting options are Basic settings Password change, Groups, Devices, Subscription, Account termination.
Would it be somewhere else? I looked under each and see nothing...heathermjs, 02.09.14

Sorry, you have to user Account and Settings button in the android application . .PhoneCopy support team, 02.09.14

I recently "upgraded" to the latest version 2.4.10, but now it takes several minutes instead of less than one minute to sync. It seems to be trying to recreaate every text and contact every time I sync instead of just updating the ones that have changed. This is not really an acceptable performance degradation. The older version worked perfectly, and also told me what contacts/texts were added/deleted, which the latest version doesn't seem to do either. Please advise.gra5057, 30.08.14

Hello,

the thing you describe is "slow sync". This type of sync occurs only after login to app, it transfers all contacts and sms from phone and server and merges them. Because it transfers all items it takes a longer time. Next time, after the "slow sync" will be "fast sync" and it transfers only changes from phone or server, therefore it is faster then the previous one.

This behavior is the same as in previous versions of PhoneCopy.

We know that your last five synchronizations were "slow sync". But unfortunately, since you are the first user who this issue reports, currently we don't know the reason. We tested it, but for us it works on all devices.

Please, try to re-login ("Advanced & Account" > "Use existing account" > Select an account you want to sync and then press Login
button) and try it again. First time sync will be "slow sync" and another one should be already "fast sync".

I accidently erased all contacts,
I somehow also synced that to phonecopy
So I have lost all contacts.

How can I restore them from say.. 3 weeks ago?

Lenny

leonbkr, 25.08.14

Hello,
visit deleted contacts page at https://www.phonecopy.com/en/contact/deleted
All removed contacts are shown, sorted by the time of deletion.
Just select all the contacts you want to restore. You can use the check-box in the upper-left corner of the list to change selection of all displayed contacts, also clicking with Shift or Ctrl works as expected.
Then press Restore button. Once all contacts are restored, sync your phone and they will be transferred back to the phone.PhoneCopy support team, 25.08.14

Hello. I Wonder if i Upgrade to Premium, will that restore deleted and sendt sms before 30 days?espensjo, 20.08.14

Yes. All sms stored in your account will be uploaded back to phone. 30 days limit is defined to Deleted items only and can be applied to reduce number of your deleted items.PhoneCopy support team, 20.08.14

Forgot to say that after Upgrade, i only get error Message, and i se that there is 2 acounts With sms., can i add i now yoy only synk from espensjoespensjo, 21.08.14

The problem that occurred was caused by the version PhoneCopy that you are currently using. The actual stable version 2.2.13 is not able to write SMS on phones with Android KitKat (4.4.x / your version is 4.4.2) because new restrictions were added in KitKat that were not in previous versions of Android.

We have prepared a new beta version 2.4.9 which is ready for Android KitKat and already fully supports synchronization of SMS.

After install of the beta do relogin in app ("Advanced & Account" > "Use existing account" > Add an account you want to sync and then press Login button). Then synchronize.PhoneCopy support team, 21.08.14

Works Great,,, Thanks for helpespensjo, 21.08.14

OK, Upgraded to Premium but no more sms than before Premium,,,, Can you please check,,,espensjo, 21.08.14

Upgraded but did`n se any New sms. Can you see which date i installed this program, and is it anything else i must du to find sms sendt and deleted?espensjo, 20.08.14

I hope you can assist me in this regard. When I activated my Samsung account the first time all my contact numbers and BBM aswell Whatsapp contact numbers appeard on my phone. Note that this is new phone aswell new Sim card so this was really great! But then I gave my Samsung in for a Software update and everthing was deleted. Now that i have the phone back i have lost all my contacts. How do i get them back. Please help...irbarnard, 19.08.14

We didn't find any phone synchronized to your profile. Can you explain how you used PhoneCopy before?PhoneCopy support team, 20.08.14

I haven't used Phone Copy before. I need your assistance . When Iwanted to synchronized they couldn't pick up my brand. I have a Samsung Galaxy Chat GT-B5330 irbarnard, 20.08.14

Thank you so much. I've now synchronized and would really love it if you could help by getting my contact numbers back. They say that when my phone was sent in for a swoftware update that they haven'tmade a back up of my.phone and Idid not know we had too. irbarnard, 20.08.14

very useful & helpful for me. thanx for cooperation & support me.popul, 02.08.14

:)PhoneCopy support team, 03.08.14

Hi. Do u support CalDAV?andmed, 28.07.14

Not yet. SorryPhoneCopy support team, 29.07.14

How to transfer contacts from HTC Desire X to Samsung S5. I have the whole back up of the list in sync.

Uploading messages from PhoneCopy.com to android phone is part of Premium Subscription.PhoneCopy support team, 20.07.14

i lost my contacts from servervkjp, 01.06.14

Hi in your profile there are not any deleted contacts. We found only active contacts list.PhoneCopy support team, 01.06.14

all contacts are deleted from phone copy server and they are showing in default group tray
how can i get them back???vkjp, 13.06.14

I can se 116 active and 0 deleted contacts only. Can you explain what problem you need to solve?PhoneCopy support team, 14.06.14

in my home page
in the recent syncorisation in the lastly i can see around 830 contacts deleted i want to retriew them
they are showing as the default gropu tray
how can i get those 832 contacts?vkjp, 15.06.14

On the account vkjp there is not any deleted contacts. PhoneCopy support team, 15.06.14

I'm trying to copy my contacts from my 'old' HTC Wilfire to a 'new' Moto G but not all the contacts have been uploaded to the Phonecopy account and so, obviously, I won't get them all on the Moto G. Suggestions?
robin-p, 06.05.14

Hi, in the application settings you can select which contact database you want to synchronize. There can be more contact databases in the phone which contains your contacts. You need to change contact database and synchronize next one. Please check. PhoneCopy support team, 07.05.14

When will Samsung Jasper be available to sync SMS?haze102784, 04.05.14

It is already availabe with our latest application version.PhoneCopy support team, 04.05.14

how so I synchronize my calendar to Xperia Z1 (c6903) from my PhoneCopy account?
mom61, 03.05.14

Hi, you need to set calendar synchronization of your PhoneCopy account to Google Calendar and then you will connect your phone to Google Calendar which is native service provided by GooglePhoneCopy support team, 04.05.14

When will the Samsung Illusion support sync of SMS??korin5683, 22.04.14

Yes. Download our latest android application and confirm prompt message when you will be asked for SMS sync.PhoneCopy support team, 23.04.14

how to sync contacts stored in phone copy with the android phone?pandaman, 16.04.14

Fantastic!!!! Great job done by Phonegap.
Got all contacts synced.
Please let me how to sync the contacts on phone without downloading Phonecopy app(as I have samsung wave mobile-bada os).dinesh1gore, 26.03.14

But how about the SMS?
How do I put SMS copy on the pc?yui.snow, 25.03.14

Hi, you can download SMS from your online profile to your PC in form of CSV file only. We will include SMS sync in the PhoneCopy for Windows later.PhoneCopy support team, 25.03.14

Hello
Small precision: now every time I put my backuped 1400 contacts on my iphone, the phone copy delete them on the iphone again. I've deleted the app "phonecopy" from my iphone but it still keep deleting quasi all my contact. Could you please tell me how I delete PhoneCopy on my iphone, so that it stops deleting me 1400. I cannot do this via the deleted item on this website, cause 1400 contacts is a too big amount to do it manually

Thanks in advance
helene1234, 23.03.14

The solution of your problem is ot restore 1400 contacts from Deleted Contacts folder. You can select all contacts by selecting check box on contacts page header.PhoneCopy support team, 23.03.14

Hello I try to synchronize the data between an iphone 4 and Samsung android. The first time it worked and I had all my more or less 1400 contacts on both phones. then I got a mail from Phonecopy telling me that I should upgrade to premium because the amount of contacts was too big. I did the upgrade and since then the app only sync me 18 contacts. Everytime I try to restore the 1400 from my iphone up on the server I got the message that 18 contacts have been successfully updated. Please help me cause I don't know how to make it work.

Please help.I have backed up my sms for my xperia mini pro and after restoring they not there.They have disappeared and even sms in my mail box have gone.Are they stored somewhere else? Please,please help,I backed up them for reason and I really want them,hope you can helphawkster, 14.03.14

Hi, we didn't find any mobile phone synchronized to your PhoneCopy.com profile. We can restore only data which was at least once synchronized to our server. PhoneCopy support team, 15.03.14

Hi,thank you.How do I do that?I`m not best at this things :)hawkster, 15.03.14

I have copied contacts, notes and calendar from my Nokia C7 to PhoneCopy in order to transfer them to Samsung S4. But only contacts and calendar have been copied. How do I get Notes transferred as well.zeibamrizvi, 11.03.14

Sorry, notes on android will be supported later.PhoneCopy support team, 11.03.14

This thing really helped me. My old phone died, i haven't got backed up, but i had to set up synch, now i have new phone, all numbers are GONE, if not sych, i'l be dead. :Ddequesto, 22.02.14

Thank you, will be glad if you will get positive reference to all your friendsPhoneCopy support team, 22.02.14

'' Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
my gmail contact is not going anywhere, it is my phone contact that i need to back up
can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know unknown user,'' 1 hour ago watch, reply

''Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.png''

Apparently, we are not on the same page as all the things you refer to does not exist on my page, under Account settings, i have Language, Time zone and International prefix and nothing else, thank you- Debollini

debollini1, 14.02.14

Hi, please start application on your android phone. Then you will see three buttons. Second one is Advanced & Account, then you will see five buttons, second is Use Existing Account, then you will be able to change contacts database for synchronization. PhoneCopy support team, 14.02.14

Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
my gmail contact is not going anywhere, it is my phone contact that i need to back up
can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me knowнеизвестный пользователь, 14.02.14

Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.pngPhoneCopy support team, 14.02.14

Hello! How do I transfer contacts on a Samsung Galaxy mini to an iPhone 4S?pablomar, 11.02.14

Hello, i have a Motorola XT311 and installed phone copy. The phone has 300 contacts. But when I run phonecopy it says there are zero contacts in the phone and hence is not syncing anything. Any help?dvraghavan, 30.01.14

Android OS in your phone has several contacts databases and when you are setting PhoneCopy username and password there you can choose which contact database you want to synchronize. Moreover you see how many contacts are in which database. Please go to Account settings and Existing user and select correct database which you want to synchronize e.q. Phone(300) etc.PhoneCopy support team, 30.01.14

In the phonecopy settings page i have 2 accounts - phone (0) and Gmail 12. However I am able to see more than 300 contacts in the phone.dvraghavan, 31.01.14

Solved via private mail.PhoneCopy support team, 31.01.14

Hi I am having exactly the same problem of 0 phone contacts being shown when I have over 200 contacts. What's the solution?dhananp, 08.11.14

Solved via private mail.PhoneCopy support team, 10.11.14

I contacted phonecopy support and they gave me a patched version which resolved the issue. They collected data from my phone before getting the patch. So I'd suggest you contact the support team. Good luck!!!dvraghavan, 09.11.14

Right thanks..dhananp, 09.11.14

how do i save my contacts from phonecopy to my new samsung s4?kanisius, 22.01.14

Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Plase help, thanks a lot in advance. Best regards.hamid.alsir, 03.01.14

it means you exceeded the limit for free account. See https://www.phonecopy.com/en/pages/pricing . If you will transfer contacts between phones within 7 days it will work without need to buy Premium Subscription.maher91, 03.01.14

wow, it' awesome, sync from Nokia e52 to Android 4.2, what a great app and service.
Thanks.неизвестный пользователь, 03.12.13

How to trasfer contacts from iPhone 4 to Android Galaxy S4?rejanethurst, 02.12.13

Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Please help, thanks a lot in advance. Best regards.prakashsamputh, 27.11.13

i am using Samsung Galaxy Grand (GT-I9082),when updated my phone i lost my all contacts...what should i do now...i didnt take any back up..please tell me what should i do to get my all contacts back.....chinna.kudala, 26.11.13

Hi, if you didn't make any backup you will not be able to recover your contacts at all. PhoneCopy support team, 26.11.13

can i sync my contacts from the phonecopy
website to my mobilevizpul, 16.11.13

Yes, of course. You can select single directional sync in the PhoneCopy.apkPhoneCopy support team, 17.11.13

I uploaded all my contacts to Phonecopy, i reset my phone back to factory settings and synced my account with phone copy and I lost all my contacts on both phone and Phonecopy. What can I do to restore all my contacts first in Phonecopy and then transfer them back to my phone?woldanno, 13.11.13

Hi, you will find all deleted contacts in the Deleted Contacts folder of www.PhoneCopy.com. You can restore it and on next sync you will get it back to your phonePhoneCopy support team, 13.11.13

I synchronized my contacts from my mobile to the server. I can see the names but they don't have any contact details such as mobile number, email etc. What should I do?chinmaysjoshi, 08.11.13

Because you selected "WhatsApp" contacts database which contains only names. You have to select phone or gmail contacts database to synchronize all contact detailsPhoneCopy support team, 09.11.13

Hi, you can synchronize PhoneCopy to Google Calendar and then your android can be synchronized directly with Google Calendar as well.PhoneCopy support team, 01.11.13

I tried, but in somehow this does not work. I dunno why. Can't export from PhCop to google account.sdm, 02.11.13

Hi, it is not export it is synchronization. Please check Calendar page of PhoneCopy.com and use Sync with Google button.PhoneCopy support team, 03.11.13

Thanks! Worked! Kisses!sdm, 04.11.13

Samsung Galaxy Note (GT-N7000)
I'd like to be able to backup my calendar, tasks, notes. Are you going to be doing this soon?tricia_td, 30.09.13

Hi, currently we work on automatic synchronization, then we will launch support of multiple contact databases in single sync and next we will launch SMS backup. Then we will develop other data types as calendar, tasks and notes.PhoneCopy support team, 01.10.13

OK, thanks.tricia_td, 01.10.13

How can I choose to sync contacts with numbers only? I have a lot of contacts which only has email address.nwillis, 29.09.13

On the top of contact list there is filtering menu with default selection "All Contacts" but you can select "no phone numbers" as well. Using that filter you can select all contacts without number and you can set it to contact group which is not synchronized to your phone. To define contact groups please use https://www.phonecopy.com/en/groups/ , To assign contact to group please use "SHOW" menu above of contact list table.PhoneCopy support team, 29.09.13

PhoneCopy groups are tool to define which group of contacts you want to synchronize to which device.PhoneCopy support team, 29.09.13

hi,my cell cannot support wifi when i put my local network sim and without sim wifi is fine.plz tell me what should i do to get it work?waheed060, 14.09.13

Hi, you can use PhoneCopy via GPRS/3G network as well. You need to have data enabled from your mobile operator.PhoneCopy support team, 15.09.13

Hi, I managed to transfer my contacts from Nokia E72 to Sony Xperia L. But not able to transfer the sms, calender and notes to my Sony Xperia L. What should I do to get it work?chualayping, 13.09.13

I am also using Xperia L.
phonecopy for android only supports contacts sync.неизвестный пользователь, 22.09.13

Hi, if you have Xperia registered to Google you can synchronize PhoneCopy.com with google calendar to get current events to your phone. Notes synchronization will be launched later.PhoneCopy support team, 22.09.13

Hi, currently we support contacts synchronization only. Other data types will be launched later. Sorry.PhoneCopy support team, 15.09.13

How can I get my calendar from Ipad to htc tel. Contacts are working, but i stil do not see the callendar.mirosmolicek, 30.08.13

Hi, you can use PCalendar App to get calendar from iPad to PhoneCopy. Then you can synchronize your PhoneCopy account to Google Calendar and Google Calednar can be native connected to any android phone. PhoneCopy support team, 30.08.13

I just got email:

"Dear user ,
number of items in your account has exceeded the limit available for free accounts.
Please, either lower the number of your items or purchase a Premium subscription.