automated e mails to track the idea development of team members be simply and cheaply automated with other tools (e.g., task scheduling systems), would not be the best use of workflow and BPM tools. From a bottom line perspective, adding workflow/BPM to business processes should save money and time, increase customer satisfaction, get results quicker and largely eliminate things getting lost in the shuffle. Thus, success with (or payback from) workflow and/or BPM deployments should be measured with a clear and simple business metric, such as: reduced number of
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automated e mails to track the idea development of team members paper-based processes mean no automated part request process and no electronic engineering change order (ECO) processing. As a result, everyone relies on ineffective (if not even counter-productive) means, like e-mails, faxes or phone calls, and spreadsheets to correct problems. Last but not least, enterprise systems are still not integrated across all disciplines, so islands of information still exist. Enterprise resource planning (ERP) systems do not contain enough product data and are difficult to
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