We help to find someone to speak to you in customer service

BB&T Customer Service

If you need to talk to a live person in the BB&T customer service department you should dial 1-800-226-5228 phone number. Wait until the automated voice prompts you to say your questions and say “Agent”. The automated voice system will then prompt you to confirm your request to speak with a live agent. Once you do it you will be connected with a live customer service representative.

If you’re not sure which support option you need please refer to the menu below which lists all other available options:

Press 1 for banking services and existing account information

Press 2 to report a lost or stolen card or checkbook or to report a fraudulent activity

Press 3 to place a check order or to inquire about recent order for checking, savings, or line of credit accounts

Press 4 to inquire about new accounts

Press 5 to activate a card or change the pin associated with your card