Lalit and Andrew suggested that channels need to be combined for providing services to the citizens. However, I suggest I different approach can be used, which is a digital channel, supplemented by other means. Government can't afford to provide more and more channels: shop-fronts, kiosks, Internet, mobile, apps and so on. Instead there could be one digital platform accessed directly by the citizen as an app and mobile friendly web site. The same channel can also be accessed through a kiosk and indirectly through staff at a shop-front.