PolyU Tourist Satisfaction Index of 2016: An Overview

The 2016 PolyU TSI was 75.02 on a scale of 0 to 100, an increase from 74.71 in 2015. This slight increase suggests that tourists were generally more satisfied with the tourism services in Hong Kong than tourists interviewed in 2015, although the level of satisfaction varied across the source markets. Consistent with the PolyU TSI over the past seven years (2009 to 2015), the American market scored the highest (80.64) whilst the markets of Japan and Korea expressed the lowest satisfaction (66.84). The sectoral-level indices maintained a stable trend in 2016 that the scores of transportation (78.19), immigration (76.77) and attractions (75.04) are higher than the scores of hotels (74.03), retail shops (73.24) and restaurants (72.40).