Enterprise Operations Center Manager

Job Title

Enterprise Operations Center Manager

Job
ID

27090293

Location

Washington,
DC
20024

Other Location

Description

Enterprise Operations Center Manager

Washington, DC (National Capital Region)

Talent Orchard has been contracted by a top tier defense firm to assist with staffing a brand new contract opportunity and we are seeking an Enterprise Operations Center (EOC) Manager for a complex operations center for a large government agency. The EOC Manager reports to the Enterprise Operations Service Delivery program Manager and provides day-to-day technical leadership and supervision of the EOC.

Qualifications/Requirements:

Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience

Must be able to obtain and maintain a Public Trust Clearance

Ability to coordinate a multi- vendor, geographically distributed team providing 24/7, multi-shift operations support including the supervision of operations within the EOC.

Ability to service as the focal point for all concerns and establish goals and action plans to meet all operations objectives and SLAs.

Ability to establish, document, and refine standard operating procedures to ensure problems are identified, controlled, researched, and escalated as appropriate for resolution.

Expertise in commercial service desk systems (e.g. BMC Remedy or ServiceNow) to track all incidents from initial identification to final disposition/closure.

Ability to establish training processes for staff to achieve sufficient knowledge and proficiency in operations processes and tools.

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

Human Capital

Professional Services

Accounting/Audit Readiness

Network/Cyber Security & IT Infrastructure

Software Development/Engineering

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skill set, but across many areas of technical and functional delivery.