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Terms & Conditions

Welcome to east-west.com.au and thank you for shopping with us.

These Terms and Conditions govern the use of east-west.com.au ("the website") and the purchase of any goods from it. The website is operated and managed by East West Education Pty Ltd ("East West Online") (ABN 50 667 720 477).

If you need more assistance you can always contact our Customer Service on + 61 3 8682 9945 between 9:00am - 5:30pm AEST Monday to Friday (excluding public holidays), or email sales@east-west.com.au via our contacts page.

Acknowledgment and acceptance of Terms and ConditionsPlease note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). East West Online reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Limitation of LiabilityAny liability of East West Online or East West Online's Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of East West Online be limited to:1. In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and 2. In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

DisclaimerThe information contained on the website is provided by East West Online in good faith. To the best of East West Online's knowledge, the information is accurate and current. However, East West Online and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders ("East West Online's Associates") do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, East West Online disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. East West Online makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that East West Online does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and East West Online is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", East West Online will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

CopyrightCopyright in the east-west.com.au website is property of East West Online. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of East West Online and third parties. This property may only be used for the purposes of browsing the east-west.com.au website and acquiring goods and services of east-west.com.au.

Applicable LawThese Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts, which may hear appeals from those courts.

Information Provided by YouIf you purchase goods and services from east-west.com.au or create an account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide East West Online with current, complete and accurate customer information when asked to do so by the website or an employee of East West Online.

Virus WarningAll care is taken to ensure that east-west.com.au websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Privacy PolicyAt east-west.com.au, we would like to assure you that we take your information and privacy very seriously. Please read our privacy policy for more information.

Information you provide usFor east-west.com.au to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.

Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with east-west.com.au, this is provided through the use of Cookies.

What are Cookies?

Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.

Cookies enable our systems to recognise your browser and welcome you back to the Store.

By disabling cookies, you will not be able to participate in some of the features offered by east-west.com.au

Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.

We recommend that you leave your Cookies enabled otherwise, you will not be able to shop with us.

Our cookies don't send us back any information about your computer or any other information on your hard drive.

How do we use the information?Information that you have provided us will be used in three ways:

To enhance your shopping experience

To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account.

To generate a holistic but anonymous view of the east-west.com.au customer base. This information will allow us to analyse trends and demographics to help east-west.com.au improve on the services provided.

It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our members in any way and honour their right to privacy.

Disclosing Your InformationPartnersThird party companies and individuals have been engaged to perform functions on behalf of East West Online. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage. AuthoritiesEast West Online will pass on any information relating to suspected fraudulent activity to appropriate authorities.Industry GroupsFrom time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.Verification of AccountsWe do use various details to verify information given to us by our members. At times, we use:

names on member accounts to compare with information on credit cards

we use member phone numbers and email addresses provided to us to communicate with customers about payments

we use member addresses to check against credit card billing addresses etc.

in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities

Many of these checks are done manually and communication is handled carefully by a member of East West Online's own Customer Service team.

Lost login and Password detailsAll information is kept private. Many account holders often forget details such as their passwords, we provide a service to send a new password to members. As we do not store credit card details in our database, and do not have access to this information at all, even if your account is compromised, it should not result in financial loss.

Information sitting on the east-west.com.au website is protected by state-of-the-art encryption and firewall technology.

Accessing Your InformationPersonal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.

east-west.com.au provides you with the following tools to manage your information, the tools will evolve as the east-west.com.au website evolves:

- My Account (To manage all personal details)

If you need more assistance you can always contact our Customer Support team on +61 3 8682 9945 between 9:00am - 5:30pm AEST Monday to Friday (excluding public holidays), or email sales@east-west.com.au

Children's PrivacyIt is important that any information provided or purchases made by children have the consent of parents or guardians.

Other Privacy information you should be aware of

Sign out or close your browser once you have finished shopping within east-west.com.au or associate partner stores. This is to ensure that others cannot access your personal information and correspondence.

If you share a computer with someone or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your computer.

You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and east-west.com.au

Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site

If you need more assistance you can always contact our Customer Support team on +61 3 8682 9945 between 9:00am - 5:30pm AEST Monday to Friday (excluding public holidays), or email sales@east-west.com.au

MembershipA east-west.com.au account holder may not have more than one active account, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein.

east-west.com.au accounts are non-transferable. You may update, edit or terminate your account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.

As a east-west.com.au account holder, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your account and password.

Product InformationPrices of goods and services and delivery and other charges displayed on the east-west.com.au website are current at the time of display. These prices are subject to variation without notice.

Our foreign currency conversion is based on an approximate conversion rate (excluding GST). This amount displayed is an approximate only. You will be charged in Australian Dollars. Your credit card company will apply appropriate exchange rates once they have received the charge.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Some products on east-west.com.au may not be immediately available for despatch from our supplier, due to circumstances beyond our control. However, where possible, we will advise you of any delay by advertising the release or campaign (sale) date accordingly. By submitting your order after being advised of such delays, you are accepting such timeframes into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted, we will contact you accordingly.

Placing and Accepting OrdersOrders will not be despatched until payment in full has been received and east-west.com.au is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, east-west.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by UsWe reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by YouIf you need to cancel an order, please contact us immediately on +61 3 8682 9945. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

DeliveryIt is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Star Couriers & Australia Post who we believe will always do their best to deliver products by the estimated delivery date.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns and Exchanges

east-west.com.au will refund up to $AUD10.00 in delivery fees to return damaged or faulty goods, this will be refunded at our discretion. Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.

In the event that you receive a defective or faulty product, a replacement item will be despatched at our cost (subject to availability) once we receive the returned defective or faulty item.

Goods Damaged or Faulty on DeliveryExcept where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.

In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to east-west.com.au.

Promotions and CompetitionsOther Terms and Conditions not listed herein and applying to east-west.com.au promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

SuppliersIf you enter into a transaction through East West Online to purchase services or vouchers for those services supplied directly by a third party, East West Online is not responsible for the provision of those services or for any misunderstanding between you and the supplier.

In all arrangements involving the direct provision of services by third parties, East West Online accepts no liability of any kind in connection with or arising from such an arrangement.

Release and IndemnityYou agree to waive any and all claims that you now have or may have in the future against East West Online and East West Online's Associates which relate to or are incidental to any transaction.

You agree to indemnify and hold East West Online harmless from and against any and all claims, loss or expense that may be incurred by East West Online or East West Online's Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold East West Online and East West Online's Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.