Case Study / Testimonial

Baxi Makes it Simple – and achieves recognition in the Top 50 Companies for Customer Service 2014

A Few of the Satisfied Clients Cape Consulting Have Helped to Deliver Outstanding Customer Service

- Featured Testimonial -

Cape Consulting helped us to produce a unique relationship coaching programme. We have seen every single underwriter in our business improve their relationship behaviours. This has genuinely transformed what we do...

In seeking to understand how we could grow our business through brokers, research clearly told us that brokers wanted us to demonstrate a better understanding of their business and to build stronger relationships with them...

Nutricia specialises in the delivery of advanced medical nutrition for the very young, the old, and the sick. As well as being the largest specialist nutrition company in Europe, Nutricia is the market leader in the UK...

The RAC’s Delivering Exceptional Service programme is designed to drive value and loyalty from every customer interaction. Cape Consulting’s Experience Audit identified how we could create a tangible quality...

The Bank launched Helpful Banking in 2010 and since then we have worked in partnership with Cape Consulting to make it become a reality in Telephony. Cape Consulting helped us diagnose what our front-line staff needed to do better to deliver the Helpful Banking promise...