Client Review

I have nothing against this particular branch but PNC in general is THE worst bank I have ever dealt with. I had a problem with an overdraft of $5.83!!! it was an oversight due to a debit card charge. They charged me the overdraft fee of $36, not happy about but understandable. What I wasn't prepared for was the $7 per day charge which added up to over $100 because I didn't have the money to immediately cover the $36 original fee because I am on Social Security and live from month to month - I have no savings to fall back on. I've never heard of a bank doing this sort of thing - $7 per day!! So for $5.83 it has cost me $106! Crooks!!!!

For 6 months I have been trying to set up a custodial account for my newborn granddaughter. Initially I had to come back multiple times to sign additional paperwork that was overlooked by the bank. The account STILL is not correct. I'm there every month trying to get this straightened out. I'm promised return phone calls - no one calls me back. I think it's time to switch banks otherwise my granddaughter will be going to kindergarten before PNC can get this right!

Went in person to get my name added to my husband's account and get checks that was needed for my paycheck. We went on a Tuesday, and was supposed to hear back by Friday at the latest. Monday, I call, and they have no record of me being added, but the checks are on cue somewhere. They then proceed to tell me I don't need a check, even though my administrator refused to accept account and routing number...guy kept insisting that I need to convince them that was all I need. Seriously - try to tell my administrator how to do their job when I haven't started yet? Customer service when I was there seemed pretty good, but follow-through and follow up are disappointing. Definitely will encourage my husband and family to bank else where. Thanks for nothing PNC.