Time limits for complaints

Contractual issues (Domestic building contracts) – within 9 months of the offence date, as the offender must be prosecuted within 1 year of committing the offence

Building work and all other offences (QBCC Act offences) – within 21 months of the offence date, or within 9 months from when you notify QBCC of the offence. The offender must be prosecuted within 2 years of committing the offence, or 1 year from the date QBCC first became aware of the offence (whichever is later).

Making a complaint

Information we need

Your details – We keep in touch with you during the investigation. If the offender is prosecuted you will be asked to make a statement and may be required to give evidence in court.

Offender details – To take action we must locate the alleged offender. Other helpful information includes how you came in contact with the contractor, and details of any suspicious patterns of behaviour.

Site details – We use this to establish the location of any offence.

Building work details – We use this information to determine the type of construction work being done and its value (i.e. exempt work, domestic or residential work).

Send in your complaint

You have a few options when you want to make a complaint (please note, we can’t investigate anonymous complaints).

You can:

call us on 139 333,

submit your complaint online - you must submit your ONLINE form within 24 hours after entering your details. Data on a saved form will be deleted after 24 hours.