I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!

Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.

LHR

SJC

Excellent 9.6

The service was the best you could ask for

NO WIFI!!!

LHR

MIA

Excellent 9.6

Nice new plane, great flight staff, great entertainment

Checking in at the gate took a lot of time and no food or bathrooms available

LHR

GVA

Okay 4.0

They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come.

I was afraid that the flight would not be good because it was very efficient in price. I was stuck in Europe because another carrier had dropped me and my companions. I tried Condor and was very pleased.

I fly all over the world but look for flight tomEurope quite often. I would love to use Condor in the future but have noticed that they have few flights across the Atlantic.

I do not enjoy a budget airline, never been on one and likely won't ever again. I appreciated saving money on the overall ticket cost, but did not like the feeling of getting nickel and dined with every cart. Grateful the in flight meal was included.

I order some to help to find my gate for a another international flight,but no one came. For such long flight, definitely need to have sits with more space. Very hard to flight in such tight space

IST

ORD

Excellent 9.6

The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable.

No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem

IST

SFO

Good 7.3

The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean.

1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc.
There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff.
2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen.
3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude.

Disorganized and horribly untransparent. The flight left the airport more than an hour after we were supposed to, but we were given no updates. Instead, we stood in a hot tunnel for an hour, then in a hot shuttle, and then sat on the plane.

SFO

KEF

Good 6.0

I originally booked a straight flight from KEF to SFO 2 months in advance and all of a sudden WOW sent me an email saying that they changed my flight to a different one with 6 hour lay-over in LAX due to overbooking. And the email notice was sent < 24 hours before the actual departure. So if I didn’t check in online, I would never find out before coming to the airport. When called to inquire more info and request to change to a different flight that would work better for my schedule than the one WOW automatically decided to switch me to, the representative was not very helpful and giving push back. I had to talk to a manager... Long story short, the flight itself, the seats, and attendant crew were all fine, but the booking/scheduling is a bit of uncertainty (like they can change flight on you whenever and to whatever they want).

ORD

KEF

Mediocre 2.0

Nothing!

Everything! Flight was cancelled, only could get us on another flight 3 days later then that flight was delayed! Wth!

CDG

KEF

Good 6.4

Great legroom, nice crew.

The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

KEF

BWI

Excellent 8.0

Crew is always fantastic and helpful, even when dealing with grumpy entitled passengers who didn’t bother to read the airline details and are shocked when they discover nothing is free.

KEF really needs to enlarge their airport if they’re going to market tourism

I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip.

DUB

LHR

Excellent 8.0

Could not check in on-line from Dublin on either Air canada or Aer Linguis websites. Time to sort out this long-standing problem

BOS

DUB

Okay 5.3

AER LINGUS complimentary water not offered . seats small padding marginal.food offerings compared to other air lines LOW QUALITY

The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean.

1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc.
There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff.
2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen.
3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude.

LAX

IST

Mediocre 2.0

Nothing

Nothing

IST

ORD

Excellent 9.6

The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable.

No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem

I order some to help to find my gate for a another international flight,but no one came. For such long flight, definitely need to have sits with more space. Very hard to flight in such tight space

IST

SFO

Good 7.3

The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean.

1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc.
There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff.
2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen.
3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude.

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