Any valuables (phones, jewellery etc.) are kept until the end of the academic year. Clothing is kept for 2 weeks until being donated to charity. Bank cards and ID cards are kept for 48 hours before being destroyed. Driving licenses and Bus passes are kept for one month before being returned to the appropriate business. We will make every attempt to contact you if an item of lost property is handed in. This is obviously a lot easier if it has your name on it. If you have lost something and think it might be handed into reception, you can email us or fill in a lost property form and we will let you know if anything arrives.

Oculus Lost Property

Any lost property found within the Oculus is passed to the Student Reception.

Where are the permitted Barbecue sites?

Barbecues can only be held at official Barbecue sites. Authorisation must be approved prior to a barbecue being held. Further information and an application form can be found at

The IT Services helpdesk is situated on the first floor of the Library. IT Services are open from Monday to Friday, 9.00am - 5.30pm. They may be contacted on the following number: 02476 5 73737. Emails may also be sent to helpdesk@warwick.ac.uk For any faults related to IT please call IT Services. For network problems within on-campus accommodation call 02476 5 75000

Where is the Learning Grid?

The University has four Learning Grids, one is located in University House ( Ground and First Floors plus a small additional Grid Space off the Restaurant ) another is located in the Rootes Building on the ground floor, one is located on the ground floor of the Medical School and the final one is located Off Campus in the Leamington Town Hall . You will need a Warwick ID card to gain access. The Learning Grids have computer terminals for students to use and also have wireless internet access if using your own laptop.

Where is Milburn House?

Milburn House is on the Science Park, near University House. It can found on the interactive map

Walk to University House by foot and it will be signposted from there.

Bus timetables are available online at the relevant bus company’s website or a selection of timetables are available in hardcopy at Student Reception (Ground Floor Senate House)

Lost ID Card

I have lost my ID card, where can I get a new one?

Any new or replacement University ID card issued will also work as an Eating at Warwick card

Replacement ID cards are issued at University House Reception (10 am – 3 pm Monday to Friday), and now also at Student Reception (Ground Floor Senate House) between 8 am – 8 pm Monday to Friday and 10 am – 6 pm at the weekends.

There will be a £5 fee to replace lost and stolen University ID cards for both Staff and Students. Cash and Card payments are accepted.

Where can I watch sports?

The Students Union and Rootes Building sometimes display sports programmes in the bar areas. Please check the viewing schedule prior to an event to avoid disappointment.

Where can I get the green recycling bags from?

These are provided by the domestic staff in your residency. Please ask one of your cleaning staff if you require one.

Where can I find my resident tutor?

A member of residential staff lives in each accommodation block. Their flat will have a sign for Warden or Tutor on the door. Contact details may be found in the kitchen of your accommodation or in the accommodation handbook specific to your residence.

Where can I get proof of address?

Your student status letter can be used as proof of address.

On-campus accommodation contracts can be printed off at www.warwick.ac.uk/go/contractsWA For an off-campus accommodation contract, please ask at Student Reception between 8 am – 8 pm Monday - Friday and 10 am - 6 pm at weekends. Please allow one working day for letters and contracts to be printed.

Who can help me with my private off-campus contract?

You can go to the Student Union North Reception. There is an Advice and Welfare Department who can assist you. They will make you an appointment with the Welfare Officer, who can help you with any issues related to your private accommodation.

If you have no hot water or heating and your property is covered by D&K Heating, you may contact them at any time who will come out to the property to fix the problem. Contact details for D&K Heating and whether your property is covered by them should be detailed in your arrival pack.

On-campus maintenance problems

If you have a maintenance problem in your on-campus accommodation, please report it online at:

Warwick Accommodation manages several hundred properties in Coventry, Leamington and Kenilworth, of different sizes depending on how many people you want to live with. There are also single rooms to book if you are looking for one person.

You can look at all the properties available on the Warwick Accommodation website. Once you’ve found a property, form your group online and book a viewing. You then have 48 hours to view the property and sign the contract.

VACATION ACCOMMODATION

Can I stay in my term time on-campus room during the holidays?

This will depend on the letting period of your contract. The following applies: -

35 week let accommodation: Covers term time as well as Christmas however you will need to vacate your room at Easter. You are not able to extend your contract over Easter, you will need to book vacation accommodation through Student Reception.

40 week let accommodation: You will be able to stay in your room during term time and throughout Christmas and Easter holidays. You will need to move out of your accommodation during the summer.

43 week let accommodation: Covers term time and Christmas and Easter vacation.

50 week let accommodation: You can stay in your room during term time, Christmas, Easter and summer vacation, and will need to move out mid-September.

If you are unsure of the length of your contract, check your on-campus contract for the exact dates.

Where can I stay during the vacation?

Vacation accommodation is available during vacation times (Easter & Summer only). Vacation rooms are on-campus rooms with shared kitchen and bathroom facilities however you can opt to have an en-suite room at an added cost during the Summer vacation. They are only available to Warwick students. Prices are as follows: -

Vacation accommodation must be booked and paid for on the Student Reception website. Further information is available at www.warwick.ac.uk/accommodation/reception. Bookings are taken from approximately week 7 or 8 of the term. A 5 consecutive night minimum stay applies. Rooms are limited and will be allocated on a first come first serve basis.

What is the allocation process?

We do not pre-allocate rooms. When you come to Student Reception (Ground Floor Senate House) to collect your keys you will be given the first key available. If you wish to be close to a friend then you and your friend should come to Student Reception at the same time, otherwise, there is no guarantee you will be allocated next to each other.

INFORMATION REGARDING KEYS

What do I do if I lose my on-campus room keys?

Student Reception (Ground Floor Senate House) can provide you with a new bedroom key, free of charge.

If you have a physical key that requires a post box key you will need to request this from your Accommodation Services Manager.

If you require a spare key, please bring photographic I.D. with you.

What do I do if I lose my off-campus keys?

Small Property (no locks on the bedroom doors)

You will have to get another set of keys cut from a housemates’ set. You are responsible to pay for your new set of keys.

You also need to email your Property Manager to inform them that you have had a new set of keys cut as a result of losing your keys, as they will need to arrange for a new numbered brass tag for your new set.

Large Property (lockable bedroom doors)

Student Reception (Ground Floor Senate House) can request a temporary bedroom key and front door key if required from your Property Manager for you to take away and make a copy of. You must return the temporary key(s) before Reception closes on the same day they are issued to you otherwise your student account will be charged £30.

I am locked out of my on-campus room. What are the options?

If you find yourself locked out of your bedroom within Student Reception opening hours then please visit us and we will issue you with a spare key.

If the reception is closed or you are not appropriately dressed for the trip then please contact your resident tutor to gain access to your room, you will still need to get a new key from Student Reception if yours has been lost.

My on-campus room key is bent. Do I have to buy a new key?

No. If for any reason your key is bent and does not work anymore you can come to Student Reception (Ground Floor Senate House) and have a replacement. The new key is free of charge.

If your electronic key does not work then please visit Student Reception (Ground Floor Senate House) to obtain a replacement. The new key is free of charge.

On-campus room showing red lights before opening what should i do?

The battery on your bedroom door is running low and therefore will need to be changed before it expires. Please inform Student Reception (Ground Floor Senate House) 024 7652 2280 who will then report this to the Estates Maintenance Team.

My on-campus key is not opening my room what should I do?

Inform Student Reception (Ground Floor Senate House) 024 7652 2280 who will then report this to the Estates Maintenance Team. If it happens outside office hours call Student Reception (or Security on 024 765 22083 if it is after 8 pm) and they will contact the locksmith.

How am I able to collect my accommodation keys if arriving at the University outside of Student Reception opening hours?

Please email studentreception@warwick.ac.uk to inform us of the date and time you expect to arrive. We will then send your keys to the security main gatehouse who are open 24 hours for your collection.

Can I arrange for a friend to collect my accommodation keys for me?

I'm afraid not. We would prefer to send your keys to the security main gatehouse who are open 24 hours for your collection.