1. What is the difference between Restorer Ultimate, Restorer Ultimate PRO and Restorer Ultimate PRO Network?
Restorer Ultimate is a reliable data recovery utility that provides you with powerful undelete, data recovery and disk recovery functionality.
Restorer Ultimate PRO is a complete professional solution for your data recovery needs and has all the features and benefits of Restorer Ultimate plus adds some advanced data recovery capabilities such as recovery from hardware and software RAID, basic and dynamic disks, text/hexadecimal editor, and support for more file systems. The PRO version also has additional advanced file recovery algorithm to recover files from devices with unknown file systems (raw file search).
Restorer Ultimate PRO Network has all the features and benefits of Restorer Ultimate PRO and adds an ability to connect to remote computers over network, open and scan remote hard drives, partitions or their parts, and recover files from such computers.

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3. What is the best way to restore data from a hard drive on which new bad sectors are constantly appearing?
The less you work with the drive which is apparently dying, the higher chances to restore the data successfully. You can create an image of the drive to avoid excessive working with the it. Once the image is created, you may open this image to restorer lost data as it was the actual drive. You may create the image for a partition/logical disk, or the part thereof, or entire hard drive. Read the Image section in the Restorer Ultimate help to learn how to create and work with images. Please note that to store an image file you need free space equal to at least the size of the object which image you want to create.
You may specify the number of attempts to read bad sectors in the Default read attempts option (Options -> Settings on the Task List -> the Bad Sectors tab). The fewer the number of read attempts, the fewer chances that Restorer Ultimate will read data from the bad sectors successfully. The larger the number of read attempts, the higher risk that the hard disk will be broken during reading the data from the bad sectors and the longer Restorer Ultimate would read the disk.

4. What is the SmartScan technology?
SmartScan is a unique technology for fast disk structure restoring. The data is restored from the information obtained from disk scan. A physical or logical disk, disk region, or disk image saved as a file can be scanned. SmartScan can restore all previous partitions if the scanned disk has some direct or indirect partitions data on a hard drive. SmartScan allows you to interactively control and modify these data during scanning.

5. I deleted files or folders and cleaned the Recycle Bin accidentally. What can I do?
a. First, do not write anything to the logical disk. Run Restorer Ultimate, select the drive, then the logical disk, click the Next button, select File search, and click the Next button. When file enumeration is complete, you can find deleted files in the Contents (right) pane. Click Actions -> Find/Mark andFile Masks on the Task List to perform a search for a particular file. See the Recover Files from Existing Logical Disks help section for more details.
b. If those files cannot be found, you have to scan the disk. See Disk Scan help section for more details. Don't forget to enable Raw file search to increase chances to recover the deleted files. Files found with the raw file search will be in the Lost Files folder.

10. What does Region mean? How can I use it?
Sometimes, only smaller area of a disk needs to be scanned/copied. Such area is called a region. A region can be created on any object in the Restorer Ultimate's Device/Disk panel.
A Region is determined by its Start and Size parameters. Start is a point where scanning/copying starts. Size is the area size for scanning/copying.
You can use
B - size in bytes (by default)KB - size in kilobytesMB - size in megabytesGB - size in gigabytesSec - size in sectors

13. I see folders named as '$$$Folder58448' or so. All they have a red X on them. What does that mean?
A folder named like '$$$Folder58448' means that the folder itself has not been found on the disk but some references to it have. For example folders 'My documents', 'Work', 'Photos' have been found, and all they have one and the same parent folder. The folders description has not been actually found on the disk, so its name is unknown and therefore presented as '$$$Folder58448'. The descriptions of such folders could possibly be outside of the scan area - try to expand the region or scan the entire hard drive. If this does not help, descriptions of folders have been most likely previously overwritten.

14. What does 'Fixup out of bounds' mean?
An MFT record (the one which contains information about a particular file) has some self-validation values. One of them is known as 'fixup'. So if an MFT record is broken, the following warnings can appear:
'[FileId: XX] Fixup out of bounds'
'[FileId: XX] Fixup XX is XX, but should be XX'.
Those are not fatal errors. However they mean that the data describing file system information for a file is probably overwritten. If so, there is a risk that file cannot be restored successfully.

15. I lost my data on a hard disk. Is there any guidelines I should follow before trying to recover them?
Any write operation can overwrite deleted files for good. So: do not write anything to the disk where the lost data resided, do not run any disk utilities such as chkdsk and defragmenters, do not reboot computer - Windows can start the chkdsk utility during its start-up procedure. Also, it is a good idea to create an image of the disk with deleted files (select Actions ->Create Image File on the Task List) and save it on another disk. You may well use an external USB hard drive to store the image file. This image can be used later instead of the original disk this is the way to save the current state of the disk. All versions of Restorer Ultimate ( Standard, Pro, Pro Network) support image files creation, even in the Demo mode.

17. Restorer Ultimate has found more partitions after the scan than I actually have on the disk. Why and what should I do?
Restorer Ultimate thoroughly scans a hard disk and tries to find all partitions that exist or existed on the disk. After scanning a disk Restorer Ultimate builds and shows a list of all partitions which traces have been found on that disk. If such list contains a too large number of found partitions (about one hundred or more), this indicates that the file system on the disk is seriously corrupted.
In any case, you need to find a correct partition to successfully restore lost data. If you are restoring data from the existing partition, you should select the green one. Otherwise, partitions, which file system, start point, and cluster size look similar to the correct parameters are preferred, so explore them at first. Try to restore a file which size is greater than 2KB. If you find that the recovered file has a correct content, than you found the correct partition.

18. Is it safe to use Restorer Ultimate? Can it destroy un-restored data on a disk?
Restorer Ultimate writes to a disk only from its hex editor (when writing is enabled) or when it is explicitly directed to save files on this disk. Therefore, you should be very carefully using the hex editor. In all other modes and actions, Restorer Ultimate performs read-only operations and never modifies data on partitions and disks. Even then it creates virtual volume sets, regions, empty spaces, or loads images, Restorer Ultimate creates only virtual objects that do not affect actual data on the disk.

23. I have only one logical partition on my single system HD and I need to recover some accidentally deleted files urgently. How can I use your software to recover them?
If you have only one logical partition on your system hard drive we'd recommend you to remove the HD from the computer (PC1) and attach the HD to another computer (PC2) where Restorer Ultimate is installed. You may attach the HD as a slave drive or use an HDD-to-USB adapter (a USB2.0 compatible is highly recommended to have higher data transfer rate). A notebook HD can be connected to the PC2 through a special adapter as well. Then run the software on the PC2 and search lost files on the attached HD.
You may also install Restorer Ultimate PRO Network on another computer (PC2), connect the two computers over network and run Restorer Ultimate Remote Engine on PC1. Read the Data Recovery over Network help section for more details.

We recommend that you download Restorer Ultimate and test it in the
DEMO mode before you purchase the software. The DEMO mode provides you
with a clear picture of the software capabilities and ease of use.