Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NS Thermo (Malaysia) Sdn Bhd relationship with you in relation to this website.

The term ‘Thermos Malaysia’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

MODIFICATIONS

Thermos Malaysia reserves the right to modify this Website, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. Thermos Malaysia may make changes in the products and/or services described in this Web Site at any time.

PRICING

Prices stated on this site are in RM (Ringgit Malaysia). Shipping charges, import duties and taxes are not included. Products shown are for illustration purpose only. Thermos Malaysia reserves the right to change the prices without prior notice.

PROMOTIONS AND DISCOUNTS

Promotion codes are redeemed at the end of the ordering process on view cart page. Simply enter your promotion or voucher code, and when you’re finished, move on to the checkout section. Your promotional discount will be factored into your order and will be reflected in your order summary.

10% member discount for normal priced items will be reflected in the view cart page. Member privilege is not applicable to sales, promotion, licensee, accessories, and Thermocafe products.

PRODUCT DESCRIPTION

Thermos Malaysia attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.

Please note that size of pictures is not according to proportion and colour may differ due to individual monitor’s resolution.

PAYMENTS

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal keeps your financial information securely encrypted and doesn’t share it with sellers or merchants.

When you pay with PayPal, you can also get Purchase Protection for all eligible transactions at no additional cost.

Learn more about the benefits of PayPal and all the ways you can use your PayPal account by visiting www.paypal.com.

SHIPPING POLICY

Delivery of the goods shall be made to the address specified by the Member in its order. If the product purchased by you is available, it will be shipped to you upon receipt of payment. Delivery takes 7 working days.

Shipping fee is applied and as below:

Peninsular Malaysia

East Malaysia

For Thermal ware

FREE

FREE

For Cookware

FREE

FREE

For Spare Part (Accessories)

RM15 (Per Order)

RM15 (Per Order)

Once your purchase has been shipped out, you will receive an email confirmation of when your order was shipped. You can track your order online 24hours / 7 days via www.skynet.com.my or www.poslaju.com.my.

All goods shipped are insured against loss and damage whilst they are in transit. Goods returned to us by the buyer will travel at the buyer’s risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he has to bear all expenses caused by or arising out of this.

Thermos Malaysia does not provide any international shipping at the moment. For more information please email us at customerservice@thermos.com.my

SELF-PICKUP

Self-pickup is only available for shipments within Malaysia. Once your order is ready, our representatives will contact you through the email address or phone number specified in your order. Orders must be picked up between 10:00am – 5:00pm, Monday – Friday (exclude Selangor state public holiday) from:

ORDER CANCELLATION

If you want to cancel or change your order for any reason, please contact us immediately at customerservice@thermos.com.my. Please quote your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process. If your order cannot be cancelled and you are not satisfied with it, simply return it to Thermos Malaysia according to our Return & Refund Policy.

Thermos Malaysia reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

RETURN & REFUND POLICY

Once purchased, good are not to be refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:

Reasons

Description

Damaged

The product us damaged in delivery

Defective

The product does not function as described in its manufacturer specification

For any cases of dented or defects of the product, customers should inform Thermos customer service within 48 hours from receiving date or else void exchange. In the event a Merchant ceases trading during the validity period, you may offered an alternative of equal value, or may request a refund by writing to customerservice@thermos.com.my. Before return product/products to us, please call +603-8021 6626 to let our customer service team assist you. Returned item must be shipped back to us within seven(7) calendar days from the day you received item. The goods must be in new condition and returned in the original packaging along with all accessories (including manuals), proof of purchase (order number, buying invoice or etc. relevant information) and free gifts received with it (if included)

Goods returned to us by the buyer will travel at the buyer’s risk and expense. Refund can only be made to the credit or debit card used to purchase the products. No refund is available after the expiry date.

Please email us at customerservice@thermos.com.my to assist you for return and refunds.

PRODUCTS WARRANTY

Thermos Malaysia warrants this Thermos brand product to be free from manufacturing defect or heat retention five year from date of purchase. Spare parts are not included in our warranty service. We will, at our option, replace any product component part or new unit that fails to conform to this warranty. Thermos Malaysia warranty do not allow the exclusion of INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, so the preceding exclusion may not apply to you.

This is a factory guarantee. DO not return this product to the retailer. Send defective product directly to:

INDEMNITY

Thermos Malaysia shall have no liability to the Customer for any loss or damage of nature arising from any breach of any express or implied warranty or condition of these Terms and Conditions or any negligence, breach of statutory or other duty on the part of Thermos Malaysia or in any way out of or in connection with the performance or purported performance of or failure to perform these Terms and Conditions.

The customer shall discharge all claims made by any person in respect of any liability suffered as a result of the use of this services and compensate Thermos Malaysia in full on demand for all losses and expenses incurred by Thermos Malaysia in respect of them.

PROTECTION OF COPYRIGHTS

Our designs, samples, models, photos, etc are our property. Even if no specific protection of copyright exists, the buyer is not authorized to copy or imitate in any way our designs. In case he does so, he will be liable to make good all or any damage caused to us by his action. All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Thermos Malaysia and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order or using this website (www.thermosmalaysia.com) as a shopping resource. Any other use of materials on this website – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Thermos Malaysia is strictly prohibited.

TRADEMARKS

At least the terms THERMOS, the Company logo, and other related names, product and service names, designs and slogans are trademarks of the company or its affiliates (“Company Marks”). The website also uses or displays many trademarks that the Company licenses from third party trademark owners(“Licensed Marks”). You must not use the company marks, or any other confusingly similar marks in association with the relevant goods or services without the prior written permission of the relevant entity among the company, its affiliates, or our third party licensor, unless such use is permitted by law.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Thermos Malaysia and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Thermos Malaysia. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Thermos Malaysia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.