Ticketing (Loyalty) Points

Season ticket holders and One Hotspur members accrue ticketing (previously loyalty) points in different ways. Please note that Season Ticket holders will always obtain ticket priority over One Hotspur members.

Points Status:

Season Ticket holders: All points have been added and are up to date. If you've recently opted in to Auto-Pay, your points will be updated in the next 2-3 weeks.

One Hotspur Members: Points for matches are applied after the match has been played (typically 4-6 weeks after).

Please only contact us if you have a query regarding points for a match that has already been played. If the match is yet to be played or has been played after the last update, please wait until the points have been updated for all One Hotspur and Season Ticket holders before contacting the Ticketing team.

When will my points be added?

For the Premier League home fixtures, points are be allocated after the match has been played, typically within 4-6 weeks (however it can take longer during busy periods).

For all Premier League away fixtures and home cup games, points within 24 hours of payment being received.

Season Ticket Holders

Season Ticket holders will accrue ticketing points for renewing a season ticket and purchasing any tickets for games not included as part of your Season Ticket, using your client reference number.

Renewing your season ticket:

Platinum Season Ticket: 50

Gold Season Ticket: 40

Silver Season Ticket: 30

Purchasing a ticket using your client reference number:

Season Ticket holders will receive ticketing points for purchasing a ticket to any first team home or away match that is outside of the 19 Home Premier League fixtures. The ticket must be purchased using your client reference number.

Season Ticket Holder Points Status:

Home matches: All home cup games are added to accounts at the point of purchase.

Away matches: Your points will be added to your account once you have been charged for that ticket (i.e. not at the point of notification you've been successful). Please see additional notes below for Away points and allocations.

Auto cup opt-in: 10 points will be added within 2-3 weeks of opting in. If you opt-out, or payment fails more than twice (which opts you out), these bonus points will be removed again

Are my Ticketing Points affected by using the Ticket Exchange platform?

No. The listing and selling of tickets via Ticket Exchange will have no impact on your Ticketing Points total.

When are my Away ticket points allocated?

If you have multiple tickets in the same booking - occasionally tickets within the same booking are charged in separate transactions, points will be allocated once that individual ticket has been charged for.

One Hotspur Members

You'll receive Ticketing Points (previously known as Loyalty Points) for signing up to / renewing your One Hotspur membership and attending matches.

You'll also get ticketing points for renewing your One Hotspur members.

Please note: If your membership lapses, you'll lose any accumulated points and it is not possible to reinstate these once lost. Also, if you become a Season Ticket holder, as these ticketing points are not comparable, they are not able to be transferred.

One Hotspur members points status:

Added to accounts:

See above for all matches where Ticketing Points have been added to accounts.

Points will be allocated after the match has been played (ie not at time of purchase), please see above for the latest update date and which matches One Hotspur members have had points allocated for.

Purchasing a ticket using your client reference number:

One Hotspur members will receive ticketing points for purchasing a ticket to any first team home or away match. The ticket must be bought using your client reference number.

Unfortunately, we are unable to reassign tickets once the purchase is complete.

How the ticketing points system works:

From the start of the 2012/2013 season, we made some changes to the ticketing point system to ensure that those supporters that continue to regularly attend matches are recognised when we come to allocate tickets for the most popular matches.

As a result of these changes the points total held by One Hotspur Season Ticket holders and Members will consist of the points gained in the previous 4 full seasons, as well as the current campaign.

For example, for the start of the 2019/2020 season the points gained for continuous membership will be totalled for the following seasons:

2015/2016

2016/2017

2017/2018

2018/2019

2019/2020 (applied after each match has been played)

In addition, this total will be added to by any points gained during the 2019/2020 season. At the end of next season, then any points from the 2015/2016 season will fall away to be replaced by points gained during the 2019/2020 season.

Why did the system change?

By making the changes to the points system, the Club are looking to show recognition to those supporters who have continued to maintain the most active match attendance records over a number of years.

At the same time, this alteration ensures that supporters who accrued a large number of loyalty points a number of years ago but are no longer able to attend matches as frequently do not maintain an unfair advantage in terms of access to tickets to the most attractive matches.

As a result of these alterations, supporters who were members or Season Ticket holders prior to 2012/2013 will see their loyalty point totals drop. However, this will apply to everyone, and new totals will reflect the continued active support over the last four full seasons.

Viewing your Ticketing Point Total and history:

Login to the Ticket & Membership Centre here using your client reference number and password.

Select 'My Account' to the right of the page, displayed alongside your name

Click the word 'Ticketing Points' which will appear next to your current points total.

A breakdown of your point history will be detailed here.

Changing from One Hotspur membership to Season Ticket holder

Please as the two programs are not comparable if you switch between being a One Hotspur membership or Season Ticket holder (or vise versa) your accumulated points will expire as they can not be transferred.

Ticketing Point Table

To aid supporters wishing to apply for away matches, and to assess the potential for their access to tickets, we have published a loyalty points table on the Club website. There are separate tables for Season Ticket holders and One Hotspur members showing how many supporters there are in different loyalty point brackets.

Notices regarding points allocation:

Points added then removed: You may have noticed you had three (3) points added then removed for a number of home matches during the 2018/19 Season:

One Hotspur Members: Typically ticketing points are added after the match for One Hotspur members - we had to add then remove these points in order to generate a ticket for you. They have been added back to your account (assuming you scanned your ticket).

Season Ticket Holders: Your 30 ticketing points you receive included points for these matches, they were added then removed for all Season Ticket holders to retain parity.

All accounts have been updated and all One Hotspur members and Season Ticket holders have the correct number of points allocated to them for attending matches.

Manchester City 29 October: One Hotspur members were allocated 4 points for attending this match, you may have seen 1 point added then another 3 points later on to bring the total to 4 points.