Shipping & Returns

Banner Mitre 10 will happily return or exchange goods purchased in any of our stores.

The customer can choose a refund or exchange

With a receipt from our stores

If all goods are unused, in original packaging and in saleable condition

If the goods are faulty or has a major problem. This is when the product:

Has a problem that would have stopped someone from buying the item if they had known about it

Is unsafe

Is significantly different from any sample or description provided

Doesn’t do what the store said it would, or what the customer asked for and can’t be easily fixed.

All refunds will be provided back in the original tender, i.e. cash as cash & debit/credit cards as Eftpos/credit cards. Refunds & exchanges cannot be given on the following items

Any products specifically cut to size at your request

Tinted paint

If a product is not a stocked line and was specially ordered in for you, if you wish to return it, there will be a restocking fee. If the product you wish to return was purchased from another Mitre 10 store, not within our group, it is up to the discretion of the store manager if a refund or exchange is possible, but only if the customer has a valid receipt.