Q. After the recent update, pdf-notes shows black screen for some time and returns to the home.A. Some customers reported that the black screen problems were occurred if there were not enough disk space in their iPads. Please remove some unused apps or data to make more free disk space and reboot your iPad.

Q. The installation stopped and didn't finish yet.A. Please check the network connection at first, and make enough disk space for the download & installation, and then reboot your iPad. Or you can download the app from iTunes and sync your iPad.

Q. I have many notes in free version. What if I install new paid version?A. Paid version is totally different from free version; therefore, nothing happens on your notes in free version after installing paid version. (Paid customers can get verified update because the free update will be available in a week earlier than the paid update)

Q. I opened the annotated pdf file at Google Docs but there is no annotations.A. Google Docs does not support annotations. Please open it using Acrobat or Adobe reader.

Q. I opened the annotated pdf file at iPhone/iPad email, safari, iBooks (or Papers app) but there is no annotations.A. iPhone/iPad email, safari, iBooks (and Papers app) do not support annotations. Please open it using other apps which support annotations or Adobe Reader.

Q. Is there any limitation of pdf file size?A. No, we successfully tested reading 500MB 3,000 pages without any problem. As you know, after pre-open it once, we could read all thousands pages very quickly without any lags.

Please confirm how it works: just write something and stop, look at the top-left corner, you may see auto-save indicator displays "saving now." Don't worry any more~ just write.

Q. In a jail-broken iPad, pdf-notes is very unstable.A. Sorry, we can not help you about a jail-broken iPad. We have no idea about it.

Q. How to refund?A. App developers, like us, can not access any purchase record. Only Apple can access who purchases which app so that please contact Apple for your refund.

84 comments:

I have noticed (at least in the free version) that the title is not automatically taken from the Pdf-document properties (title/author) - would it be possible to default the title to the title from the Pdf-document? (so you don't have to key it in manually)

@Jørgen Aqe, we removed that feature because the number of pdf files that have correct title/author is a lot smaller than the number of pdf files that have meaningless title/author in the world. Now, we need to think how customers can use the title/author info selectively... Thank you for your comment that we can re-think about it.

I really like your app. In adobe acrobat I use bookmarks all the time. I wish the new bookmarks I add in your application would be visible when I export the file to my compute in itunes. Even better would be if the modified files were automatically synced back to my computer instead of requiring exporting.

Also, can you please make the "add to" button in iTunes allow selection of an entire folder and not just individual files?

Hi I created a Porfolio PDF File, this is a file where I cosolidate several pdfs documents to make them look like a whole. The Pdf-notes won't work over my pdf-porfolio file, is there something I can do? Thanks.

I'm trying to figure out how to edit the metadata of the pdf files. I've tried with a metadata editor, on my mac, which will change the file data, but importing to pdf-notes, it will either lose or ignore the information, specifically the author tag, which will appear empty.The only way, so far, was to edit the information directly in the program, but it will take ages to change all that...

hello i had your app in mi ipad and its awesome but also i have and android tablet (sony tablet s)and i realize that the app is only available for ios have you consider lauch the app for android devices? i have no doubt it will be a sucess there is not any app in the google play like your app. i hope you take my comment in consideration thank you

After upgrading from free to the paid version my PDF notes free does not show up as one of the options when I want to save a PDF document from the Internet on my iPad. And don't have a whole lot of other apps , wondering if it is because of the in app purchase. Any trouble shooting suggestions please?

I have 300~ PDFs in my Google Drive and I want to download all of them to PDF-notes.I see that I can download selected files from the google drive but I don't see a select all function.Do I have to select 300~ files one by one?Can I download the folder?

2. Users can purchase the paid version or the in-app purchased upgrade of the free version. For more information, please read the page 3 of the user guide 3.3 version.

3. If you purchased the paid version, please backup your data from the free version and restore it into the paid version. Please read the the pages 43 ~ 47(backup & restore) of the user guide 3.3 version.

I've been backing up all of my annotated pdfs to the icloud (as in, just doing the general ipad backup to icloud regularly). My ipad is acting up recently, though, and I just want to be sure that backing up to icloud is saving all of my annotated pdfs? Or should i back up with itunes? It is very important to keep the annotated versions! Thank you

I want to switch to Windows tablet from ipad..is there any way I can copy my annotated,highlighted pdf documents to new tablet.I tried copying exporting the annotated files to export folder and then run it on Windows but file format not supported. ..it's such a bummer that I have worked soo hard on those documents and I can't even read it on new tablet.help plz

Flipping pages by tapping. on the left or right 10% on the screen often only works a few times. When I then do some marking or annotation, when tapping in the side 10%, I also get a mark there insted of a page flip. How can this be avoided?

Dropbox and Google changed their sign-in policy this year so that you have to update your app version to the recent one! For more information about the changes or reasons why Dropbox and Google changed their sign-in policy, please ask it to them.

Hi just in relation to the previous question. In my case when I want to export the annotated file to dropbox I get the pop up menu to enter my credentials. But for google drive everytime I get the following error:

Thank you. Turns out that I was in the cache view (instead of list or book view) which doesn't have the info/rename option. When I switched to either the list or books view I got that info/rename choice back. Thanks for your help.

Why does PDF notes not support the normal Ipad function, where the view rotates if you rotate the IPAD. I.e. if the document is portrait (and therefore not utilising the full size of the screen), it would normally rotate 90 degrees, when you rotate the IPAD.

Hi, thanks for the great app. I have the same issue as one of the other users regarding the google drive sync. I get the same error message of user agent disallowed. I noticed that your response was to update the app but in my case it seems that I can't do that. I've tried through the app store and the only version that I get is 3.6.15. Is there any other way to update the app via it's settings maybe? I'm on IOS 9.3.5 can't upgrade beyond that cause the hardware on the device doesn't support it.

3.6.27 is for iOS 9 and 3.6.15 is for iOS 5~8. Please ask it to Apple how to install 3.6.27 version for your iOS 9.

Please Use Export to Clouds... - Document Browser... menu to access Google or Dropbox or other Clouds in 3.6.27. Google and Dropbox changed their authentication after the 3.6.27 version so that you have to use "Document Browser..." menu instead of the builtin Google Drive or Dropbox menu.