Cost Efficient Dispute Resolution

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Website Users

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used which are provided by Google Analytics. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. All of this data is anonymised.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Queries and complaints

If you contact us using any of the email addresses, phone numbers or postal addresses provided on the Websites to submit a query or a complaint to us we will use the contact details you provide to respond to your query or complaint. Our legal basis for utilising your personal information in this way is your legitimate interests in that you would like us to respond to questions or queries you have raised.

If you contact us about an event enquiry, we will ue the information you provide to correspond with you about the event and register you for the event, if requested. Our legal basis for utilising your personal information in this way is your legitimate interests in that you would like us to respond to your query about an event or training session we are hosting. When you enquire about an event or training course, we collect your name, telephone number, email address, company name and address and billing name and address along with details of your enquiry.

For more information on how we use your information when you sign up for an event/training course, please see Section 6 below.

Forms

We have forms on our Websites to allow you to sign up and/or register for an event/training course. You are able to download these forms and email or post them to us to be registered for an event/training course or alternatively you can phone or email us to book you a place on an event/training session.

Our legal basis for utilising your personal information in this way is your legitimate interests in that you would like us to book you a place on an event/training course.

For more information on how we use your information when you sign up for an event/training course, please see Section 6 below.

Specific Retention Periods for Website Users

We will retain your personal information for the following time periods:

Information we collect from you when you contact us: please refer to specific section below (for example if you have contacted us about an event/training session, please see section 6 below or if you have contacted us about a complaint, please see section 8 below).