Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I purchased what I thought was a solar powered 4 ton Air conditioner. It turns out that it is not solar powered as it was described to me. It has no batteries or solar panels as I was told. It uses the contraption on the roof to heat the Gas going through the compressor. This company also sent out a contractor to install my unit. They left electrical wires in the drain pan of the unit and left the unit that was in the garage with air leaks. Fumes from my cars and my loan mower were entering my house through the vents. They also did not do any work on the ventilation of my home. So now this 4 ton unit is only cooling half of my home. I was told that it would cool the whole house. My Electric bill has been gone up. It took several weeks and multiple repair men for them to patch up the problems but there is still electrical wires in the drain pan. [continued below]....

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The Sales man told me I was eligible for FPL rebates. Turns out that was a Lie. He also told me that I would be enrolled in the Pace program that would greatly decrease my $17900.00 cost. His exact words were "You wont pay anything close to that." Now I found out that the sales man no longer works for the company and a representative I spoke to over the phone has never heard of the Pace program. I was very skeptical about the whole process so I called the company before I signed any papers and the person I spoke to over the phone ensured me that everything would happen just as the salesman told me. So far it has been a horrible process and now I will be stuck with a $2500-$5,000 Unit for $17,900.

I'm sick of the threats to my physical well being by Jeff nemes and Alexander Kim. I'm calling the Feds and my local police dept.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

"Any customer that hasn't gotten it, that contacts us, we'll make sure they get it because that is an issue that came from sales," explained Nemes.

After she complained, RenuEn sent Pearl half of the money she was promised through the rebate.

"Did that seem fair to you?" Strathman questioned.

"No, but I figured it was better than nothing," explained Pearl.

"Now you are telling me she wants another bite of the apple? If she wants another $500 we'll give her another $500," explained Nemes.

Since our interview, RenuEn sent Pearl another $500, covering all $1000 of the rebate she says she was promised.

RenuEn says it began refunding money, spending thousands to satisfy customers, when it started getting complaints.

Nemes said he fired and sued the outside salesmen.

"The minute we find wrongdoing in this company we stop it, correct it, and fix it," Nemes said.

Company says it experienced record growthProblems that surfaced after the company experienced what it called record sales growth. In the second quarter, the company said it saw 60% growth.

It made millions off customers like Pearl and Laing. Nemes bragged about those sales in a radio interview earlier this year.

"We did over $400,000 in sales this month already and we are 2 weeks in," explained Nemes.

Big money for the company being run by a twice convicted felon. A former police officer who pleaded guilty to taking a bribe.

"So there's some trust issues," questioned Strathman.

"There should be. There should be. And I'm fair game. My past is fair game," explained Nemes. "We're not doing anything wrong. Nor do we intend to do anything wrong. People can use my background. They're always going to and I accept that."

He's moved on from his past, and says he's no longer using an outside sales force to market his company and products.

Pearl and Laing can't move the sales pitch they heard at their homes, as they face a growing five figure bill.

"Do you have the money to pay the bill?" we asked Laing.

"No I do not," she replied.

Protecting your next home improvement investmentThe money issue wasn't the only problem for both Laing and Pearl. They both had some major water problems that went on for months after having their water heaters installed. What we uncovered when we started asking questions about those problems could help save you money and heartache on your next home project.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.