-We try to run on schedule and appreciate your efforts to be punctual. If you are late, we will try to best accommodate your needs and will gladly reschedule any scheduled services to a later date. Also, if our next client is punctual, he or she will be serviced first.

-We call 24 hours in advance to confirm your appointment. If you know that you are not going to be able to make the appointment before we call you, please call us ASAP. It will only help us better accommodate you and your needs.

-We provide smocks so that your garments will be least likely to get damaged or stained. We cannot be held responsible for any damage caused by our trade. Please dress accordingly.

-We will gladly adjust any salon service at the stylist/management's discretion, within one week’s time following the appointment. Any other adjustments made following the one week time period will be charged at full salon price. If you seek outside professional services after our services, it will void this policy and will have to charge full price for services. No cash refunds on services.

-Salons are not safe environments for children. Please try to arrange for childcare during your appointment with us, so you can relax and we can pamper you to the fullest.

-Gratuities are only accepted in cash or checks. We cannot add them to credit card transactions.

-Our services are A La Carte. Our haircuts are an amazing service and are the only service that includes a blowdry/style. The blowdry is a non-transferable service and no deductions will be taken off the service if you opt out of the blow dry that day.

-You may exchange your gift certificates for services or products of equal value.

-We will be happy to exchange any retail product within 5 days of purchase, the value of the item will be credited towards your services; not a cash refund.