Customers weigh in on best and worst airlines

Wed, 2007-05-16 15:53

The University of Michigan recently conducted a survey to see how people rate airlines in terms of customer service, and here are the results.

UAL Corp.'s United Airlines and Delta Air Lines Inc., both of which restructured under Chapter 11 in recent years, ranked last and next-to-last, respectively, among airlines in terms of customer satisfaction in a survey to be released Tuesday by the University of Michigan.

Marks were only slightly better for AMR Corp.'s American Airlines, which teetered on the verge of bankruptcy before winning employee concessions in 2003, and Northwest Airlines Corp., which is currently in bankruptcy.