Support

Your Wireless Connection

First Step has established a comprehensive wireless network with numerous distributions points throughout Eastern Washington and North Central Idaho. These distribution points broadcast and receive microwave signals that deliver high-speed Internet service to antennas mounted on homes or buildings, without the need for phone or cable lines. Service is delivered using the IEEE 802.11b standard, also known as WiFi, operating in the 2.4 gigahertz (GHz) frequency.

From the distribution point, data is transferred to and from the First Step facilities in Moscow, Idaho, utilizing a higher frequency (5.8 GHz) and higher capacity backbone connection. In select locations, existing fiber optic or T1 lines are used to connect distribution points.

Wireless connections are comparable to other broadband offerings but wireless is typically 2-5 times faster than DSL or Cable Internet (and generally greater than 50 times faster than a 56K dial-up modem).

The wireless signals do not bounce off or penetrate obstacles such as trees, buildings or terrain. Therefore wireless connectivity requires a clear and unobstructed line-of-sight between the customer's antenna and one of our distribution points.

If you are connecting with wireless in the Blacketter(Tule) or Pope-Eisinger apartments. To get connected in these apartments you will need to connect to the appropriate access point with your wireless device and then establish a PPPoE connection.

If you are connecting with wireless in the WSU apartments or in Aspen Village/Providence Court/Maple Valley/Pine Ridge apartments it is required that you connect via PPPoE.

Our fixed residential wireless connections also require PPPoE. If you are connecting through a router, it should already be configured to connect via PPPoE.

For setup directions on how to configure your computer for PPPoE, click here.