Account hacked with authenticator

Post by kwizzlix

So it appears my account was hacked. I tried to log in, but there was an authenticator (I dont use one). I go to battle.net and look for my character but he's naked. I do the enitre "restore account" thing but stuck on one part... government id. I just turned 18 and i do not have any sort of id except a college id. I did try to get a new york state id a few days ago but it will take like a month to mail it. Is there any way to get my account back? Also i digital downloaded my wow so the codes on the boxes arent going to work.

Post by Scharr

That's something you call Blizzard customer service about - not post on the WoWhead forums. WoWhead is a fan site and not affiliated with Blizzard in any way.

Post by Sarielais

As Scharr mentioned, you need to contact Blizz, but they should get it taken care of pretty quickly. Hackers will sometimes try and prevent the user from getting back on by putting an authenticator on the account. You don't need to use the Item Restoration service though, since any items removed by the hacker should be restored by the GM when you report your account as compromised.

Post by Araxom

Thanks for posting that Sarielais! Please follow that link to report the issue if you have not done so already. In addition, I would definitely recommend that you apply one of the free mobile authenticators onto your account as soon as you have regained access, so that this will not likely happen again.

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