Error report, support request

When sending an error report or support request, please provide as much information as possible:

What are you trying to accomplish? (E.g.: Uploading a file)

How are you trying to accomplish it? (E.g.: Full command and output including debug flags (-ddd), if you tried different things, list them all, or we will just propose alternate solutions you might have already tried)

Which client installation (your own, at cern afs,...), what is the version (i.e., run the command ilcdirac-version) )

ILCDirac for Production Manager

ILCDIRAC for Admins/Shifters

For administrative shifters see the ILCDirac for support shifters for links of monitoring pages.
And to the attached document below that is the Production Shifter manual.
For the more details about when things go wrong look at ILCDirac for admins.