How is the Server Health Index calculated?

Last Updated: September 17, 2013

The server health index is calculated based on all metrics we are collecting for that server (cpu trend, load trend, memory utilization, filesystem utilization, uptime, and blocked processes). A single degraded metric will drop the health percentage. Multiple degraded metrics will drop the percentage further.

CPU and load metrics are degraded while they are increasing over time - stable or decreasing CPU or load are not considered degraded. Memory and filesystem utilization are considered degraded at different thresholds of utilization, with higher utilization causing larger deductions. Blocked processes deduct from health based on number of blocked processes. Uptime is deducted from health for the first 15 minutes the server is up.

A health of 93% generally means 1 metric is degraded. The actual degradation below 100% varies based on a variety of factors.