Pre-Paid Block of Hours Support

A CompuDev Solutions Block Hour Agreement enables your company to have access to technical support service hours at a discounted rate, in return for an upfront payment. This rate is considerably less than a standard technical service charge.Under the agreement, time is accurately tracked through our professional service automation system (PSA). Block hour subscribers receive access to our client access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.

IT Block Hours Support

Discounted Hourly Rate up to 40%

Remote Support

Onsite Support

Telephone and Help-desk Support

Scheduled Out of Hours Maintenance

Valid for 6 Months

8X5X4 Response Included

Hours can be used as the client sees fit

Technical Services: Onsite/Remote/Maintenance/Reporting/Scheduled Out of Hours

Consultancy: Procedures/Processes/Troubleshooting

Server and Computer Repair/Upgrades/Patching

Troubleshooting/Software Development/Web Development

Agreement does not cover cost of software/hardware/subscriptions. It is not an emergency out of hours support contract. Once block hours are exceeded, rates revert to the standard technical service charge.