Hey, now, be serious. Notice the name of the region on the upper right of that customer service page? It's not "Northeast Idaho" or something real; it's "Model." You can reach it from Time-Warner's home page if you claim that your zip code is 99999, which no serious customer ought to be doing. (They company probably should have made "Model" off-limits without a proper password.) It appears that the IT guys are supposed to modify the "Model" page with real phone numbers and other contact information, then save it using the name of an actual region.

Hey, now, be serious. Notice the name of the region on the upper right of that customer service page? It's not "Northeast Idaho" or something real; it's "Model." You can reach it from Time-Warner's home page if you claim that your zip code is 99999, which no serious customer ought to be doing.

Click to expand...

Yeah, I know it's a template, but still that's what their Contact Us link led me to. If you don't think to click on Change Your Location that's what you get.

Today when going straight to http://www.timewarnercable.com/ it all works just fine. I just want to find out what channels I can watch my In Demand baseball for free for the next couple days!!