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Re: Why does my printer say its OFF LINE??

04-21-201001:57 PM

Double U Dee and anyone reading this, I am pleased to report that SUCCESS has been achieved.

First, I had to keep trying and trying to make the download work, over and over. I took that tactic after reading that the PASV Port Theft error is random. So my theory was that if I kept trying, I'd eventually get the box to download. And I did.

And here's what I think was going on all along to cause my printer not to print suddenly: when I bought this printer and used it, everything was fine....except that about once a week, I would get a box that said my printer's driver was preventing my computer from hibernating (it used a different word, but the meaning is the same). I didn't pursue it.

So perhaps....by unplugging my printer and moving it all somewhere else, the driver problem finally reared it's ugly head, first with the OFF LINE box, then with simply the error message by the document as it just sat in queue..

AND, the problem I had when I twice DID uninstall it, and reinstalled it, is not disconnecting the USB cord. Because this time, when I did keep it disconnected, and only reconnected it when the installation process told me to....the printer then started to work.

Of course, the above is my theory. But I can say for a fact that installing correctly the third time was the charm.

Thank you Double U Dee. I followed your 8 steps to the T, and can now print. Pat yourself on the back and be sure and tell others that you give excellent computer advice!

Re: Why does my printer say its OFF LINE??

This can happen for many reasons, to most say why it happens in your situation some information is needed.

A. What printer model?

B. What type of connection?

C. Which OS (Operating System)?

The Printer can be turned on, but it does not mean that you are connected to the PC. If this is a wireless connection to a router, the IP address could have changed, a wireless communication may be the issue. If you go to the printer in the printer queue, are you able to click the "Offline" and make it "On Line" again?

Thank you,

Thanks,Double-U-Dee___________Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Re: Why does my printer say its OFF LINE??

My Photosmart Premium All-in-one fax printer goes offline every time my laptop hybernates. When I take it out of hybernation and try to print, I can only do so by restarting my computer to get the printer online again. (I have succeeded in getting the printer online, but it will only print if the computer is restarted.) It has a wireless connection. How can I keep the printer online when my laptop hybernates?

Re: Why does my printer say its OFF LINE??

The connection is Sprint via a card inserted into the side of the computer.

I use XP.

The printer is connected via a cord to the back of the laptop and another into the wall. They light is on the box on the cord to the wall. The other cord if firmly attached, I have turned the computer on and off; the printer on and off.

Thanks for any help to this new OFF LINE problem when I try to print.

Double-U-Dee wrote:

Hello,

This can happen for many reasons, to most say why it happens in your situation some information is needed.

A. What printer model?

B. What type of connection?

C. Which OS (Operating System)?

The Printer can be turned on, but it does not mean that you are connected to the PC. If this is a wireless connection to a router, the IP address could have changed, a wireless communication may be the issue. If you go to the printer in the printer queue, are you able to click the "Offline" and make it "On Line" again?

Thank you,

I should say that I disconnected this new, two-month old computer one day, drove 7 hours away, reconnected, and then I get this box that says PRINTER IS OFFLINE and it won't print. I tried unchecking "print offline", but I then just get an error when I try to print.

Re: Why does my printer say its OFF LINE??

Ok, this does sound more like a lost connection issue. If you are having the problem after being setup in a different location, this may be due to the connection to a "router". Unless you have a "USB" cable between the printer and the laptop. I am sorry but I was unable to tell how your laptop was connected to the printer by your answer. The cable that you have to the wall would be your power adapter, so I would be guessing that you have a wireless setup. You may have to reinstall if you are in a new location and not connected to the same network that you were during your initial install.

Did you run the wireless setup wizard on the printer front panel in the new location?

Thank you,

Thanks,Double-U-Dee___________Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Re: Why does my printer say its OFF LINE??

Wake the laptop up from hybernation, then swipe the front panel on the printer to wake it from power save mode, after a moment then check to see if the printer is online on the laptop, if not, change it to "on line" from the print queue. It sounds like a power management issue, where the computer is not waking the printer up.

Please post your results.

Thank you,

Thanks,Double-U-Dee___________Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Re: Why does my printer say its OFF LINE??

Ok, this does sound more like a lost connection issue. If you are having the problem after being setup in a different location, this may be due to the connection to a "router". Unless you have a "USB" cable between the printer and the laptop. I am sorry but I was unable to tell how your laptop was connected to the printer by your answer. The cable that you have to the wall would be your power adapter, so I would be guessing that you have a wireless setup. You may have to reinstall if you are in a new location and not connected to the same network that you were during your initial install.

Did you run the wireless setup wizard on the printer front panel in the new location?

Thank you,

Double-U-Dee, I have a cable that runs from the printer to a USB port in my printer---the same cable I was using the day before, and the same I unplugged to bring it and my computer here. I used Sprint there, and Sprint here.

Just now, I tried once again after reinstalling the driver. I NO MORE get the PRINTER IS OFFLINE box. I now get NOTHING and the job just sits in the queue. I have turned the spooler on..and off...nothing.

Re: Why does my printer say its OFF LINE??

I also need to state that I have discovered that I CAN print directly from the touch screen of my computer, yet I cannot print from my laptop. No more OFF LINE box, and now a box that says Document cannot print. I am using the same USB cable I've always used!