Dear Customers, please, be informed, that in order to improve the quality of services and to strengthen mutual responsibility, we changed the policy of handling the customers' requests and claims.

In a month's time, i.e., starting from March, 28, all requests to the Support service will be accepted only from the Customers which went through complete verification. Verification is available at "Verification" section at: >>

If your account does not have full verification, you are able to deposit and withdraw funds, as usual, WITHOUT any restrictions, participate in trade WITHOUT any restrictions, make your bets in the game WITHOUT any restrictions, use API WITHOUT any restrictions. Nevertheless, in order to create a ticket, you have to fully verify your account.

Please, note, that security verification is not applicable in this case. This type of verification is used for access recovery, or in case of loss of Google 2-FA authentication, or after the change of IP address (if the IP white list access option is enabled). The full verification of the account also enables all the above functions. You can go through light version of verification following this link: >>

We do not accept and handle claims and requests submitted at forums or social networks. All general issues are addressed via tickets only, questions regarding recovery of access should be sent to the [email protected] e-mail only.

In case you disagree with our improvements, we request you to withdraw your funds before March, 28, and submit an application for closing of your account via tickets.

Dear clients, as we wrote on January 25, old BTC addresses are available till February 25. From now on old addresses are not available, please don't send funds to old address, you have to generate new one if you didn't make this earlier.

Dear clients, swap of UNY to DIG has been completed, you can check your DIG amounts in the balance section. Total amount of issued DIG coins has been reduced as the developer promised in newsletter. Trading in DIG pairs will be available tomorrow. Deposit/withdrawal will be available in the nearest days.

Swap starts on March 1 and ends on May 31. To participate in swap, you have to deposit your POSW to your Livecoin account, no additional actions are required from your side, we'll carry out the swap for you. Withdrawal of POSW will not be available since March 1. Old addresses for deposit POSW will not be available on May 30.

We were notified, that some malefactors are collecting funds on behalf of our Exchange for various services, such as listing of new coins and others, through Telegram. Please, note, that we do not have a channel in Telegram and we do not accept applications for coins listing.

Please, always check the source code of the letter, because it is not hard to substitute the "from" field. Even when you consider the letter is true, always double-check by requesting a formal confirmation through our official contacts in section and then check the source of letter. Also note, that all issies are resolved via tickets or through official contacts only. We do not support official communications in forums, social networks, phone, or at any other public platforms.

The reason for delisting is requests from police authorities from at least 2 countries at this moment and 1 open case. We're not authorized to disclose any details of requests or case, please don't ask us, we can't do that. The only one thing we can say is that we are fully cooperated with legal authorities, because we are strictly against using of our platform to money laundering, financing of terrorism, or any other illegal activity.

Another reason is reversed (declined) transactions. We'll try to explain in plain. If you control the network of any coin, you can send a transaction to recipient (to Exchange, for example), wait for processing and crediting of this transaction and then make a fork to remove this transaction from blockchain. Thus you double your money, because your account on Exchange still has this transaction. This is what happened with FRST network not once, but constantly. We don't know who is responsible for this fraud, malefactor or legal owner, but outcome is the same in both cases.

The Exchange position concerning forks. Recently there have been many forks of popular assets, not only Bitcoins, but also Litecoins and Ethereum. Our position on forks as follows: we decided not to add and deposit any forks of any assets (coins).

Dear clients, deposit/withdrawal for FRST has been closed due to permanent hard forks. We credit clients with transactions which aren't exist anymore, we will not continue to do it. There is one more reason, which we forwarded to developer, since we're not eligible to disclose sensitive information.

Dear clients, YOC swap will occur in a few days. Ratio 1:1. You don't have to do anything, we'll carry out the swap for you. Deposit/withdrawal is closed till the end of the swap. Trading will continue as usual. Please don't use old addresses to deposit coins, your transactions will not be processed.