Collaboration

Collaboration

Arkphire’s collaboration services have transformed our clients’ businesses by improving business processes, accelerating decision-making, and boosting productivity. With it, we can simplify communication, inspire innovation, and empower people to engage with each other anywhere on any device.

Arkphire’s Cisco Collaboration Services give you the world’s best vantage point on collaboration for digital business. We bring the knowledge, experience and perspective along with proven Cisco technology to help our customers achieve extraordinary outcomes. Our collaboration services connect culture, process, and technology to bring the collaboration experience to life. Our advisory, implementation, and optimisation services work across a range of solutions—for calling, meetings, messaging, and customer care.

KEY FEATURES:

Enterprise-class Cisco hardware

Highly-skilled engineering and pre-sales teams

Dedicated 24/7/365 support desk

Access to Cisco Technical Assistance Centre (TAC)

Onsite hardware replacement, iOS/firmware and software upgrades

Guaranteed service level agreements (SLAs)

ISO 9001:2015 quality management certified

Arkphire’s Cisco Collaboration Services gives you the world’s best vantage point on collaboration for digital business.

Arkphire acquired enterprise networking provider and Cisco Gold Partner, Bootstrap in 2016 to enable Arkphire to offer a full end-to-end IT solution for corporations. Bootstrap’s 25 year strategic partnership with Cisco brings a history of innovation, and experience in delivering enterprise networking solutions across EMEA. Our networking solutions offer the latest technology expertise, products and support tailored specifically to the needs of our customers.

Bootstrap is one of five accredited Cisco Gold Partners in Ireland, the highest architectural certification within Cisco’s Partner Programme:

When you sign a support service contract with us we will take you through our on-boarding process where we will review the as-is status of your network, create a serialised inventory and document the network. We will take back up configurations of the network which will be held in our secure environment so that in the event of a hardware failure we can maximise the turnaround in getting your environment back to normal. All your hardware and software will be backed into Cisco on hardware/software contracts that provide access to iOS, firmware and software updates and upgrades, hardware replacement and access to Cisco TAC and the Arkphire-Bootstrap helpdesk.

In the event of a hardware failure on your network, we will call a replacement unit off from Cisco which is delivered in line with your agreed service level and one of our team will meet the device on site to facilitate the replacement applying back up configurations to ensure that there is no delay in getting you back online.

We offer a wide range of service levels depending on our clients’ support requirements including, 8x5xNBD, 8x5x4, 24x7x4, 24x7x2. We can tailor our service level agreements to meet our customers’ needs if they have unusual operating requirements.

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Arkphire shipped over 25,000 IT products across the world last year

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We offer a range of value-added logistics and supply chain services to over 140 countries

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We completed more than 520 customer projects last year

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