I started a new job this week. I'm taking over the IT management role for a large company. An outside business consultant recommended we use Spiceworks to control our systems inventory and manage our IT desk. When I run an inventory scan and find 22 or more units that are unknown, what is the best way to keep this from happening during each scan? Secondly, I created an Outlook mailbox that is dedicated to use with Spiceworks HelpDesk feature - but the wizard will not accept the settings entered - no matter how hard I try! Is there a known issue with this wizard and the settings creating a problem for new users? Please help.