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Mitel Makes Leadership Addition

There is no question the future of communications being in the cloud. This sure bet is driving a highly competitive and quite crowded space. As cloud communications providers position for market prosperity it is critical to ensure the proper leadership is in place.

Mitel announced the appointment of Rick Cirigliano as Senior Vice President, Global Cloud Operations for UCaaS. Cirigliano is tasked with taking the lead on Mitel’s UCaaS cloud operations, which includes network operations and service reliability engineering.

Cirigliano offers a track record of success working with SaaS, IT and cloud infrastructure. His most recent post was at Infor where he was responsible for developing process and resource models in addition to strategic KPIs.

“Organizations are increasingly adopting cloud communications to benefit from the advanced collaboration capabilities, added flexibility and improved economics that can enhance business productivity and efficiency,” said Daniel Farrar, Executive Vice President and General Manager - UCaaS, Mitel. “Rick brings a deep understanding of what it takes to ensure an exceptional cloud experience for customers worldwide. His strong knowledge of operational best practices and business strategy will be instrumental in helping us consistently deliver the levels of performance, reliability and scalability that our customers and partners require.”

Cloud communications are soaring, and with such fertile ground there is no time for lollygagging. Cloud communications providers are tasked with bringing a comprehensive portfolio backed by a competent team, and this begins with leadership.