Shopping

Shop by Category

You can start your shopping journey by selecting one of the categories from the menu at the top of the page. If you cannot find a particular category, try using our online search facility at the top of the page.

Searching for Products

To search for the product you require, simply type in the name or number of the product which you are searching for at the top of the page and select "Go".

If you cannot find a particular product you are searching for, please contact us and we will endeavour to find the product for you.

Payment types

In addition, we also accept orders placed using cheque payment. If you wish to pay by cheque please mail your payment along with your name, address, phone number and order description to:

Holland & Barrett Direct

Samuel Ryder House

Barling Way

Eliot Park

Nuneaton

Warwickshire

CV10 7RH

Please specify which product(s) you are ordering and where you would like your products to be despatched to.

Please be aware that placing your order using a cheque may mean a delay in delivery time as we need to make sure that payment clears to our bank.

Place an Order

Take a look at our How to Order page to make sure you get the best help available.

Track My Order

If you created an account with us you will be able to view your order history & track any newly placed orders in the relevant section of your account (orders placed before 31st August 2012 will not be available). Once you have placed and order regardless of if you created an account you will receive a confirmation of order & confirmation of despatch emails to the emails address provided during checkout

Money Back Guarantee

We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition, return the unopened goods to the following address and we will process a full refund for the returned part;

Holland & Barrett Direct

Samuel Ryder House

Barling Way

Eliot Park

Nuneaton

Warwickshire

CV10 7RH

Our products are manufactured under the most stringent conditions which allows us to guarantee every product that we sell.

This guarantee does not affect your statutory rights.

Quantity Policy

We reserve the right to limit quantities. Quantities larger than 30 per product cannot be processed through our website.

Please contact a customer service representative to assist you with your order on 0370 606 6606 (Open 8:45am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday Only).

For International orders call +44 1283 560 011.

Coupon Redemption

If you have a promotional coupon, you can redeem it against your order. Simply ensure you enter the coupon code in the “apply coupon/vouchers” section of the basket. Once you have entered your coupon select “redeem”, we will confirm the validity of your coupon. You will then see the coupon in your order summary along with any value deducted or loyalty points added to your order

Delivery & Returns

Delivery & Returns

Free delivery to any UK address when you spend £20 or more in a single transaction. Orders under £20 will incur a £1.99 delivery charge.

Orders are usually delivered within 5 working days between 8am - 9pm via our selected courier Hermes.

International Delivery

International delivery charge AL6.95 (including Republic of Ireland and Channel Islands). Orders are despatched via a courier; please allow 10 working days for delivery.

Unfortunately we can currently only deliver to European Countries.

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Additional Delivery Information

Please note:

All delivery timescales are subject to availability

Your order may be despatched in more than one parcel and arrive at different times

Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays

Delivery to the Scottish Highlands, islands and other remote areas may take longer.

If you would like to place an order, you can order online or by phone on: 00 44 1283 560 056. Alternatively you can also fax your order to 00 44 1283 560 000.

Overseas orders are delivered by Royal Mail or DPD; please allow 10 working days for delivery.

How do I Return a Product?

Returning Supplements

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below.

If you find any of our food products in a state not for human consumption, please contact our Customer Care team; phone 0370 606 6606 or email us.

Please do not send any food products back which have not been requested.

Lost or Damaged Parcel

If you have any lost or missing products from your order then please contact our Customer Care team; phone 0370 606 6606, alternatively email us.

Lost parcels must be reported within 30 days of the despatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the despatch date) to the returns address below. We will not be liable for any damage if you fail to do this.

Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse.

Managing Your Account

How to create an Account

Customers who create an account with us, will be able to save delivery and billing addresses meaning you having to enter them every time you shop with us. If you are a rewards for life member then you can also add you card to your account so that all of your reward coupons and special offers can be accessed through your account.

simply select the "My account" link at the top of the page

Under the section heading 'Don;t have an account with us?' select continue

Fill out the information we require to create your account (information is mandatory unless otherwise stated)

Select 'Register now', your information will not be submitted and your account created

You will also be able to create an account during the checkout process should you wish to do so.

If you do not wish to create an account with us, don’t worry you will still be able to shop online

Forgotten Username or Password

If you have forgotten your username or password, simply select the "My account" link at the top of the page and enter your email address and then select the "forgotten password" link. This will trigger an email to be sent to the email address you entered. You will need to open the email we sent you and select the “forgotten password” link within the email so that we can validate that you own that email address before allowing you to create a new password. Once you are directed to hollandandbarrett.com you will be asked to create a new password between 6-12 characters long.

Edit Account Information

If you wish to change any of the details you have registered with us, simply select the "My account" link located at the top of the page. Enter your email address and password and select "Sign In".

You will be able to update your details navigating through to the relevant sections of your account through the left hand navigation.

How to view rewards for life points and coupons

Once logged in, scroll down to the ‘rewards for life overview’ section

In this section you will be able to see how many points you have accumulated, all of your available points coupons and your coupon history

Security Information

hollandandbarrett.com takes great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL)
technology to encrypt the information you send to us when you place your order. The information you send is encrypted on your computer, sent through the
Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

We use Network Solutions to provide certification on our
SSL processes. To ensure that your order is being transmitted in a secure environment, there are several visual clues displayed by your browser address bar.

In addition, we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

Technical Support

About Cookies

Q: What are cookies and how does hollandandbarrett.com use them?A: A cookie is a small text file that hollandandbarrett.com that places on your hard drive in order to provide a more personalised
browsing experience each time you visit.

Q: How can I set my browser to accept cookies?A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

rewards for life

How do I sign up for Holland & Barrett rewards for life?

If you are making a purchase online or by mail order we will pop a membership card into your order when we send it to you. Alternatively, you can visit any of our participating stores to sign up (see list below). You'll get your membership card and start earning points straight away.

Visit our Store Locator to find your nearest store.

How many points do I receive?

Right now, we're offering an introductory 4 points for every £1 spent at Holland & Barrett. It doesn't matter whether you shop online, at store or by phone, you'll collect points on everything you purchase and still take advantage of our in store promotions. The points you collect will be based on your spend that day, after discount.

How do I activate my card?

Why do I need to activate my card?

Activating your card simply means that we then know that the membership belongs to you. It's just a few questions so that we know where to send your reward coupons to and how you would like us to contact you. It also means that if the card is lost or stolen we can transfer your details onto your new account so that you don't lose any points you have collected.

Activating your card also means that you will enjoy all the benefits of being a member of rewards for life. Once you have activated your card you will then start to receive your reward coupons and other information and offers from Holland & Barrett.

When will I receive rewards?

You'll receive reward coupons regularly throughout the year. You will need to activate your card so that we know where to send the coupon to and you'll need to collect 50 points for your first reward.

How many rewards will I receive?

We will send up to 4 reward coupons a year.

How can I spend my rewards?

This is the best bit. You can spend your rewards on any product of your choice in store. Simply pick your favourite product and we'll take the value of your coupon off the cost of your product - simple !!

What do I do if I lose my card?

If you should lose your rewards for life card, simply collect a replacement card next time you're in store or call our rewards for life team on 0370 606 6606 and we’ll pop one in the post for you.

Can I collect points if I don't have my card with me when purchasing?

It's best to carry your membership card with you so that you have your membership details to hand but if you forget, we'll do our best to find your membership number on our system so that we can add your points to your account.

How can I keep track of how many points I have collected?

On the bottom of your receipt we will show you how many points you collected for that purchase. You can find out your total points balance by visiting the 'My Account' section on our website www.hollandandbarrett.com or by calling the rewards for life team 0370 606 6606 . Alternatively you can email us rewardsforlife@hollandandbarrett.com.

How do I change my personal details?

We'll be happy to update your personal details if you call our rewards for life team on 0370 606 6606 and we'll be happy to help you.

Can my partner have a card?

Of course. Everybody can join rewards for life. They can sign up online, in store or by mail order. At this time we cannot combine your accounts or provide you with more than one card for the same account but if you want to save points to the same account we have provided you with a card and key fob to share.

What do you do with my data?

Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of the NBTY Group.

However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers, product launches and special activity relating to your rewards for life membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted and if you do not wish to be contacted by us, we will respect this.

We will continue to send you your reward coupon even if you choose not to receive any other information from us.

Why do you need my email address?

Being the UK's leading health food store, we have been 'green' for years, well before it became fashionable. We are committed to reducing the impact we have on our environment and the world we live in. We would prefer to send you information including your reward coupon by email to help with this.

We will not bombard you with emails but will send you information about things that we think will be of interest to you and of course your reward coupon. You can unsubscribe at any time if you do not wish to continue to receive emails and still continue to collect points.

I can't activate my card online.

The activation page will guide you through what you need to do and it's very easy. However, if you are experiencing difficulties you can contact the rewards for life helpline on 0370 606 6606 or pop into your local store and they will be able to help too.