Warning: Do not use this service to Unlock IMEI from T-Mobile USA as you will receive a NOT WORKING CODE and you won't be able to claim for a refund ! T-Mobile USA is not supported, only MetroPCS is supported so do not waste the time of our supplier sending Junk IMEI as you will end up wasting your money.

In case of problem unlocking your phone after delivery:

- Ask us by email for FIX (we will perform one free FIX without asking for Video Proof)- If after fix, the phone is still locked, then please contact us by email to get the UNIQUE reference code we will ask you to show in the video (to make sure the video was recorded AFTER we fix)

We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.

Once the unlock request is processed, customer needs to

1. Connect phone to wifi

2. Go to play store and install "Device Unlock" app from MetroPCS

3. Open app and select "Permanent Unlock"

Phone will check status from server and reboot.

Supported Mobile Device List:

Alcatel OneTouch Fierce XL (OT-5054N),

Alcatel OneTouch Fierce 4 (OT-5056N),

Alcatel TRU (OT-5065N),

Coolpad Catalyst (3622A),

HTC Desire 530,

HTC Desire 626s,

Kyocera Hydro ELITE (C6740 & C6740N),

LG Aristo (MS210),

LG Leon 4G LTE (MS345),

LG G Stylo (MS631),

LG K7 (MS330),

LG K10 (MS428),

LG G Stylo (MS631),

LG Stylo 2 Plus (MS550),

Samsung Galaxy J7 (SM-J700T1),

Samsung Galaxy On5 (SM-G550T1),

Samsung Galaxy S7 (SM-G930T1),

Samsung Galaxy S8 (SM-G950T1),

Samsung Galaxy S8+ (SM-G955T1),

Samsung Galaxy Core Prime (SM-G360T1),

Samsung Galaxy Grand Prime (SM-G530T1),

ZTE Avid Plus (Z828),

ZTE Avid Trio (Z833),

ZTE Obsidian (Z820),

ZTE Zmax Pro (Z981).

Delivery Times and Cancellation

All unlock codes and unlock confirmations are sent via email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on avera...