And more often than we would like to admit … it demands we place one foot on one side of a line and the other foot on the other side of the line.

That may not sound … well … right.

Or maybe the best thing to do.

It may even sound like I am suggesting you ‘straddle the fence.’

This isn’t straddling … this is about being grounded or balancing oneself.

If you don’t place one foot solidly on either side, you can be quite easily consumed by the extremes of Life which are, more often than not, found on only one side of a line.

If you don’t place one foot solidly on either side, you can be quite easily consumed by others who seek to consume what you may think you don’t really care that much about <but you should … and actually do when you care to think about t enough>.

If you don’t you can be quite easily … well … consumed.

I guess what I am saying is that Life demands you pragmatically be active in drawing some lines so that you have some sense of when you are getting too … well … “too”. So you can have some sense of … well … where to actually place your feet that is meaningful.

Maybe what I am saying is that many of us have no problem ‘making a stand’ but if you really aren’t sure where your line is then it is quite possible you aren’t really sure you are taking your stand in the right place.

Maybe think of it this way.

It’s kind of like making sure you have things in perspective when you take a stand.

It’s kind of like demanding realistic hope.

It’s kind of like demanding some hopeful despair.

It’s kind of like demanding you believe in some fairytales and some abyss-like darkness.

It’s kind of like demanding lines for yourself so you can deal with the lines Life is going to demand of you.

Look.

I don’t really believe there are angry people … they just have so much anger within themselves that their line is drawn differently than others.

I don’t really believe there are dreamers … they just have so much imagination within themselves that their line is drawn differently than others.

But here’s the deal.

You have to draw some lines.

There has to be some reality to ground some imagination.

There has to be some truth to ground some questioning.

There has to be some principles to ground some rebelliousness.

There has to be some fairytaleishness <I made up that word> to balance out some of the inevitable abyss.

You do have to have one foot somewhere other than where your other foot resides.

I know.

I know.

That sounds a little of whack from conventional wisdom because far more often you hear “both feet on the ground” and shit like that.

But if you have two feet on the line … well … you have chosen to stand on a thin balance beam and will teeter your entire life. That is tiring & dangerous.

But if you have two feet on one side … well … you have chosen a life of fairytales … or a life in the abyss.

All that said.

Yes.

There are times you draw a line and make a choice to shift both feet solidly onto one side. I would suggest this is a situational decision and not a “living Life” type decision.

That is right and that is wrong.

That is good and that is bad.

That is normal and that is not normal.

Those are most likely the moments in which Life says “now, in this time and place, here is the line … on which side to you choose to stand?”

I would suggest sometimes we fuck this up by confusing a ‘Life one foot here & one foot there’ decision and a contextual situational decision. What I mean is that in that time and place you may try and keep your fairy tale foot in place and your abyss foot in place … and mistakenly take on a different type of decision demanding a different type of line.

That would be a bad decision.

In that time. in that place. In that moment.

You shift your feet.

Sigh.

I never suggested lines were easy. Just that Life demands we draw a lot of lines. I would suggest that if you do not draw some lines you will find yourself lost in anger coiled within, or maybe constantly living a less than fairy tale life dreaming it all away, or stuck in some dark abyss seeing no way out.

Yeah … lines come in pretty handy at times. Pretty handy in managing Life. I can tell you <for sure> that lines can be pretty handy at helping you decide when something should end … and something should start.

“Your greatest need is to clean out the enormous mass of mental and emotional rubbish that clutters your mind.

You need to learn how to select your thoughts just the same way you select your clothes every day.

This is a power you can cultivate.

If you want to control things in your life, work on controlling your mind. In most cases, that’s the only thing you should be trying to control.”

–

Marc Hack

=================

So.

Controlling things <shit>, in general, in Life, in business and … well … in everywhere … is possibly the least possible objective of all.

Yet.

In some form or fashion we attempt again and again to gain & maintain some control over all the shit we are faced with day in & day out. Pragmatically this is our attempt to offer some sanity to what can seem like a fairly insanely chaotic life.

All that said.

Control, for the most part, is an illusion.

It is an attractive illusion but an illusion nonetheless.

But.

As the world swirls around you like a hurricane I would suggest the one thing you can control is your mind and what you think. It ain’t easy but it is doable.

Control when you think.

Not everything takes a shitload of thinking. This is my way of suggesting overthinking is a bad thing. Uhm. So is underthinking. Controlling when you think is about “thinking just enough” – not over or under – when faced with something. Some would call this ‘maximizing efficient thinking.’ I would simply call it learning how to not overthink or underthink something.

This comes naturally to an incredibly small % of people … let’s make up a number … less than 5% of people. Haggle with that number of you would like but I offer it to make the point that the majority of people who say “I am a good thinker” <with regard to over & underthinking> are probably not.

You have to learn how to do this. My guess is even if you are a great learner no one truly becomes an expert at this.

Control how you think.

Our minds are often like people viewing an all-you-can-eat buffet table … we will inevitably gravitate to either the desserts or the prime rib. We don’t focus on the most healthy and less glamorous stuff on the table.

This means you have to control not only your thoughts but also how you think.

You have to sift through what appears attractive versus what may actually be more healthy <the ‘non-rubbish’ as it were> in order to most effectively meet the needs of the thought moment.

By the way … please note I purposefully chose effective and not efficient. When you think is about efficiency and how you think is about effectiveness.

This is a focus aspect of thinking. Shiny objects are shiny objects and tasty indulgent desserts are tasty indulgent desserts.

You have to learn to do this. Some people are actually very good at this. They have a knack for viewing everything all at once and have an ability to discern the less important from the most important without being distracted by shiny and tasty things. please note “some.” Not a lot. Not many. Some. You can learn to be better at this but unless you have the innate instincts you will just be good at it and not great at it.

Control how you select your thoughts.

Ah.

Once you have focused … you have to select some thoughts to craft your decision, choice & conclusion. This point kind of circles back to underthinking & overthinking. If you suck at controlling how you select thoughts, you will invariably end up mired in overthinking shit <because you chose the wrong things and got bogged down in a less-than-conclusive spot> or underthinking shit <because you found an attractive thought which seemingly, in some linear way, suggested “that’s it!”>.

We all have a rolodex of thoughts in our minds that we have accumulated over time through whatever experiences we have had. Inevitably the mind, in its wily way, flips through it for you and shoves a thought or two to the forefront – immediately. Some people call this ‘instincts.’

I call it dangerous.

The subconscious can be wrong as often as it is right.

Unfortunately you have to force thinking at this stage. Dive a little deeper than your initial “oh, that’s it.” This is absolutely learnable.

Unfortunately today’s world doesn’t exactly encourage us to force thinking and learn to do this. We encourage instincts & speed above all.

That is unfortunate.

That is dangerous.

That is unlearnable <you can unlearn this> … and controlling how you select your thoughts IS learnable.

Lastly.

Disconnecting.

It would seem fairly obvious that if you want to increase control you would decrease distractions.

And, in general, that is a fairly safe formula.

But, I admit, I am not a disconnecting <from twitter, facebook, social media, internet … any escapism > fan.

I am not because, if you buy into what I shared above, that is simply avoiding some possibly valuable inputs into your thinking for the sake of … well … thinking.

It seems to me that controlling my own mind has less to do with managing external stimuli and more to do with HOW I manage incoming external stimuli.

Just to finish this whole thought … I do believe we spend far too much time talking about distractions and how smartphones are decreasing attention spans and … well … how the external world is killing true thinking. The only thing killing true thinking is us … people … the individual and how the individual decides, or doesn’t decide, how to think.

I imagine I am talking about personal responsibility in some form or fashion. In a world in which we do seem to spend an inordinate amount of time blaming a whole bunch of shit on someone other than ourselves it really does seem like we should spend more time talking about how we can assume more responsibility for how we think, what we think and learning to think.

In my personal writing I can honestly say I have never posted something unedited.

Even the easiest things I have written get tightened up, edited and revised as I reread. Sometimes not much … but everything gets tweaked – some a little … some a lot.

Even then … typos remain.

Now.

In my professional life I use outlines, drafts and finals.

I do this because my mind is always at work.

I hear things, read things & see things and all the while my mind is juggling all of this stimulus rethinking, rewriting and recreating.

By the way … this acknowledges that I could, on occasion, run into some aspects of unintended plagiarism.

But because I am an ‘editor of things’ this means I am comfortable rearranging things. In fact … I never get tired of rearranging let alone thinking. I would do it 24/7 if I didn’t have to sleep.

However.

Doing all of this without any purpose or objective is simply mental masturbation.

That’s why the three draft rule is a good one.

The first draft is all about you, what you think and how you want to say things.

The second draft smooths out the edges and insures the personal “you” is getting in the way of clear communication and truth.

The third draft insures whatever YOU want to say connects with what THEY need to hear, want to hear and should hear.

It is a mistake to reverse this order. Reversing the order strips the presenter of any passion and creativity … it becomes more of an “order taker” type presentation or document.

Anyway.

The other thing people say about drafts is that each one eliminates so that the last one is the ‘brevity’ version.

I don’t agree <in general>.

The three draft method is actually more like an hour glass.

The first draft is almost always too long and … well … too.

The second draft tends to peel shit off of what you have.

The third draft more often puts some meat back on the bones tied to the reader/audience.

A lot of people, simplistically, balk at this. They don’t see the meat as useful and abhor adding things at this stage.

Once again, I disagree.

I disagree because I typically think of Claude Hopkins, a man who pioneered the concept of advertising as we know it, in 1923 <“Scientific Advertising” is a worthwhile read with worthwhile advice applicable even in today’s world>.

If Hopkins was known for one thing it would be “persuasion.” Everything centered on that. Not brevity or pictures versus words or any of that bullshit we waste time pontificating over these days … just persuasion and doing whatever is necessary to persuade.

For example.

With a prospect standing before a salesperson, would you confine him to any certain number of words? That would be an unthinkable handicap.

Successful writing almost always depends on maintaining perspective – keep in mind no one really reads what you write for amusement <but that doesn’t mean you cannot amuse on occasion>.

Consider them as prospects standing before you, seeking for information.

Give them enough to get action.

Some advocate large type and big headlines. Yet no one likes salespeople who talk only in loud voices.

We should measure everything we do by salespeople standards not by amusement standards. Ads are not written to entertain. When they do, those entertainment seekers are little likely to be the people whom you want. That is one of the greatest advertising faults. Ad writers abandon their parts. You can never forget you are salespeople, not a performer.

Seek a sale, not applause.

Regardless.

All presentations really can get boiled down into 3 important aspects:

Figure out what you want to sell <persuade people to think or do>

Figure out what you want to say

Figure out how you want to say it

All the other mumbo jumbo on ‘tricks to effective presenting’ is irrelevant if you don’t figure out these two things. In fact, I would argue you could throw away all the presentation books if you figure these two things out.

What you want to say sounds simple but it is not. Because inevitably you get caught up in ALL the things you want to say, prioritizing what you want to say and getting what you want to say down on paper <or whatever format you elect to organize the presentation>.

All I can say for sure is that you need to put it in a draft, a document or a script. Without it you cannot edit. And without editing <unless you are Bill Clinton> you are screwed.

Next.

Figuring out how you want to say it.

Okay. Let me tell you a truth, a fact, a ‘something no one really wants to hear.’

99% of the time what you just figured out to say will sound like crap if you just read it as a presentation.

Maybe 99.9% of the time. Writing & speaking are two different skills. They may be derivatives of each other but one typically does not translate directly to the other.

There will always be presenters who are obviously reading their presentation script off a teleprompter <which is a skill in itself by the way> and it sounds obviously stilted and in some cases like it was the first time they had heard these words out loud.

And the issue wasn’t because they were reading a script <another complaint young people throw around when arguing they want to be ‘natural’ when presenting>. It was the script they were reading. They wrote something that sounded good in their head when they read it … but sounded stupid when actually saying it. By the way … that is why rehearsing is important.

All the things I am going to type drive me crazy, but maybe this one the most.

These are the ‘rules’ like … you cannot stand still, or you have to move, or you can’t have your hands in your pockets, or … well … just go ahead and pick up a ‘how to’ presentation book … they will list all the ‘don’t rules’.

Nuts.

I just say ‘nuts’ to that.

I have stood with hands in my pockets just stepping up to the microphone and delivered. No one cared I wasn’t using my hands.

Why?

Because they were listening to what I had to say. As a generalization … all the ‘how to present’ rules are stupid. If you have something good to say, and you say it in a compelling, believable, likeable way, the rest of the stuff just gets in the way. It’s all about the message. If you know, and like, your message just deliver it in as comfortable a ‘behavior’ style you want.

Nuts to all the book rules.

– Forced passion

This one drives me nuts too. It’s kind of like speaking with exclamation points hoping the exclamation points travel through the ether between you and your audience and pricks them in the ass to make them stand up and yell “hell yeah!”

Some people shout.

Some people create sentences which they purposefully amplify the end.

Some people shake a fist, or pound a table or make some ‘exclamatory’ gesture just so everyone knows they are passionate about whatever they are talking about.

Sometimes they don’t really want to do this shit but someone suggests “show them you are passionate” and … well … the wheels start to fall of the good presentation wagon.

Why?

It’s all forced.

And it’s a shame because most presenters are actually passionate about something related to their topic <assuming you do the three draft method – me, edit, reader – in that order>. And they don’t need to be overt to communicate it. They just need to share their passion in whatever way they exude it.

I have been extremely passionate on a topic … and all I did was talk. I said how she felt and what I believed. And you know what? People believed me. they may not have been persuaded … but they believed what I had to say.

Here is the bottom line. If you care, it will show. You need not tell someone you are passionate. In fact … here you go … a rule.

Never say in a presentation, meeting or discussion … “I am passionate about ‘x’.”

Prove it without ever saying it.

– Forced relevance <or forced theme>

I almost split this into two but they are just two sides of the same coin. In an attempt to make their topic relevant to either the audience or the environment <you can choose either> a presenter can go to some fairly absurd lengths.

They can use a joke which isn’t really relevant until you explain why.

Well, let me say this, 99% of the time if you are using a joke or come up with some forced relevance it means you are working too hard. Go back to the simple first aspect and think about what it is you want to say. If it isn’t compelling or understandable, a joke or forced metaphor or forced semi-topical linkage isn’t going to help.

In fact it can hurt.

How?

Because it is extraneous. And extraneous things and activity tugs the audience away from what you really want them to remember and say. I don’t usually get aggravated over this one instead I just get frustrated that the speaker doesn’t trust the topic is interesting enough, and it can be presented interestingly enough, to simply present it.

Lastly.

If I want to connect with the reader/listener with my last draft I have to put the screws down on the persuasion aspect.

And I would suggest you think about this slightly differently than many people talk about it – think about the fact what you are saying has to meet some price/value equation.

Simplistically … this is about alignment.

And, no, this isn’t about ‘first impressions’ because a presentation is a compilation/summary of impressions.

We all know this <but I will remind you anyway> … we are evaluating things all the time.

And even if we recognize that we are evaluating <like in viewing a presentation> we still don’t even recognize much of the evaluation that takes place because much of it is actually usually automatic, subconscious.

There has been a boatload of research done on evaluation which I will not bore you with … but will share a cliff notes summary of key points:

=====================

This process of evaluation can be broken down into the rising and falling of two perceptions: Perceived Cost and Perceived Benefit. To be clear, the cost of something is not just money. Cost is the receipt of something negative or the release of something positive whereas Benefit is the release of something negative or the receipt of something positive.

Any time a value presentation is made, be it a candy bar in the checkout rack at a grocery store, a pair of earrings online, or a proposal to marry, there is an initial phase when you open your mind “file cabinet” and pull the “folder” associated with whatever value is being presented. As you open this folder, certain things will jump out at you, influencing your initial perceived cost and benefit of the value presented. What is in that folder, what items you pull first, and how much each item affects you depends on two things:

Your history with the value presented

How it is initially presented

It’s also important to note here that the point at which a visitor makes a commitment to the transaction is not the same point at which they complete the transaction. The time between the commitment and the transaction should be as short and simple as possible. The more complex and time-consuming it is, the more chance the frustration of the transaction process or the “cold feet” effect could keep it from happening.

==============

Look.

Like it or not … even our presentations are being evaluated through this wacky thing called heuristics.

Pricing/value cues abound within presentations … believability cues abound within presentations … persuasion cues abound within a presentation … and you have to be aware that they will scream at the top of their lungs even if you aren’t looking at them.

Why do I say that?

You can even be silent and be giving a price or value cue.

For example.

Bach was a master of ‘negative space’ … building masterful musical combinations … he also used silences that are as eloquent and thought provoking as notes, tempo and syncopation.

<I used Bach because I tend to believe most of us who have built a presentation kind of feel like a composer>.

By the way.

While you may be thinking I am only discussing big important presentations which have been rehearsed and rehearsed … but this discussion actually pertains to almost any size of any draft or communications.

In the end.

Value is kind of like … well … the world and life

In fact … it reminds me of something I read:

=================

“The world is not as simple as we like to make it out to be. The outlines are often vague and it’s the details that count.

Nothing is really truly black or white and bad can be a disguise for good or beauty … and vice versa without one necessarily excluding the other.

Someone can both love and betray the object of its love … without diminishing the reality of the true feelings and value.

Life and business <whether we like to admit it or not> is an uncertain adventure in a diffuse landscape whose borders are constantly shifting where all frontiers are artificial <therefore unique is basically artificial in its inevitable obseletion> where at any moment everything can either end only to begin again … or finish suddenly forever … like an unexpected blow from an axe.

Where the only absolute, coherent, indisputable and definitive reality … is death. We have such little time when you look at Life … a tiny lightning flash between two eternal nights.

Everything has to do with everything else.

Life is a succession of events that link with each other whether we want them to or not.”

——–

Arturo Perez Revarte

===============

That all may be too poetic in discussing something like giving presentations, communications, creating drafts and persuasion … but simply put … “everything has to do with everything else.”

“As a therapist, let me just say: almost every trauma survivor I’ve ever had has at some point said, ‘But I didn’t have it as bad as some people,’ and then talked about how other types of trauma are worse. Even my most-traumatized, most-abused, most psychologically-injured clients say this.

The ones who were cheated on, abandoned, and neglected say this.

The ones who were in dangerous accidents/disasters say this.

The ones who were horrifyingly sexually abused say this.

The ones who were brutally beaten say this.

The ones who were psychologically tortured for decades say this.

What does that tell you?

That one of the typical side-effects of trauma is to make you believe that you are unworthy of care. Don’t buy into it, because it’s nonsense. It doesn’t matter if someone else had it ‘worse.’

Every person who experiences a trauma deserves to get the attention and care they need to heal from it.”

—

hobbitsaarebas

===================

“It’s true, I suffer a great deal–but do I suffer well? That is the question.”

―

Thérèse de Lisieux

===

“… victimization is a way of attracting sympathy, so rather than emphasize either their strength or inner worth, the aggrieved emphasize their oppression and social marginalization.”

—-

sociologists Bradley Campbell and Jason Manning

============

Whew.

Believing you are unworthy of care.

I call this “victimhood backlash.”

Now.

This is different than feeling unworthy of love, respect or … well … unworthy of something or any of that type of thing.

In fact.

This is actually the exact opposite of a victim mentality.

This is when something truly bad has happened to you <you are a real victim of something> and you look around and say “whew, they are the real victims.” In a real sense this person then constructs an extremely viable narrative to suggest that while they are in a shithole … their shithole is nothing compared to some other people’s shithole.

This is not self deprecation … it is a sincere feeling that what you did or experienced was closer to ordinary rather than extraordinary.

But.

I say this unequivocally … even if someone is shrugging off help or maybe even adamantly opposing the help … a hole is a hole and you need help getting out of holes.

Someone may not think they are worthy of care, or asking for help … but they need it.

Anyway.

I have two thoughts on this ‘believing unworthy of care’.

First.

A hole is a hole.

If you are in a hole, it is a hole.

I have written this before … a shithole is a shithole. We are not in the shithole comparison business. All shitholes are dark, deep and often don’t have a visible ladder to get out of the shithole.

To me?

Horrible is horrible.

A black hole is a black hole.

And while maybe not all holes and abysses are created equal … all seem equally deep, dark & shitty when in one.

This may not be literally true … but figuratively I tend to believe that is how we view it when encountering some shit Life gives us which places us into some dark hole.

Second.

I do not believe that victimhood is some cultural crisis <the sociologists I highlight upfront do suggest that>.

Yeah.

The things for which we can publicly accept the fact we were a victim of has certainly increased. This doesn’t mean more shit, and shitholes, have occurred … it is just that it is now more acceptable to admit them and address them.

Can this get out of whack? Sure.

But a long as someone isn’t creating a shithole and claiming being a victim then .. well … a shithoe is a shithole.

I would suggest that we want people who feel like they are n some shithole because they were a victim of something to speak out regardless of whether an everyday schmuck like me may look at them and say “c’mon, be real, that’s Life” and maybe we should be focusing on how to better address them when they speak out.

We need less pandering and more reality management. We need less judgement and more dialogue.

We need to grow a dialogue culture. Rather than responding to comments or behaviors with less condemnation or judgement and more engagement to engage rather than repel <without increasing victim mentality but rather managing it>.

But we do not want anyone at anytime to believe that they are unworthy of care.

Anyway.

I can almost guarantee almost everyone will either slip into a hole or go crashing into a hole at some point in their Life.

And that person <which means, uhm, everyone> will need help getting out of it.

For if you permit someone to linger too long in the hole … well … the abyss will gaze into them. And inevitably find some dark corner in the mind that they will find a place to live, eat and breathe for years and years to come.

Just accept what I just said without shrugging or thinking “that’s some bad shit.”

<Most> Holes are fine in Life.

They are part of Life.

Regardless of whether the shithole is incredibly shitty or just basic shit they have the same intended conclusion — you just have to make sure you know how to get out of them.

Ah.

Which leads me back to the opening quote.

Someone who believes that they are unworthy of care.

I say that because you can spend a lot of time looking around at other shitholes thinking about how to get other people out of their shitholes … all the while ignoring your own shithole, avoiding finding a way out of our own shithole and, maybe the worst, if you gaze long enough into an abyss … anyone’s abyss … it will gaze into you.

============

“And when you gaze long into an abyss the abyss also gazes into you.”

–

<Beyond Good and Evil> Friedrich Nietzsche

==============

Look.

I have had this debate a zillion times … the one where you discuss who has it worse.

Who is going through tougher times.

Who has actually gone through a tougher time.

Maybe even discussing a bad moment in life as horrible, but always discussing ‘horrible’ relative to other horribleness.

And while it is most likely true that, regardless of your situation, someone somewhere has it worse than you do … that thought only seems to offer some false comfort nor does it really offer any solutions.

To me … comparing bad situations is not only not very helpful but it also tends to suggest the wrong thing to me – “my suffering isn’t equal to your suffering.” Which tends to lead to “I don’t believe I am worthy of care.”

Bad. Wrong.

I do not believe we should be in the shithole comparison business.

A shit hole is a shithole and anyone in a shithole is just as worth of care as anyone else in a shithole.

We talk a shitload about “business problem solvers” or “disruptors” or any number of ‘problem/solution’ type things in the business world.

Well … maybe we should talk more about the knots.

Knots?

Well.

I have eased my way into a number of new responsibility positions throughout my career and one of the first things you start doing when you settle in is scan for the knots that are inherently strewn throughout the business.

Sometimes these are nicely tied knots someone has developed and set in place to hold together a process or system or principle to insure it holds something important together.

Sometimes these are nasty tangled threads created by someone who didn’t know their ass from their toes, or by the system itself <think of a lawn hose by the end of the summer> or sometimes they are representative of well-intended actions by a variety of people over time <trying to improve or fix something>.

And while those are all “sometimes” … all times, all businesses, have knots.

That said.

I can also say that untying knots is not for the faint of heart. To do so well is to be part safe cracker, part surgeon and part Navy Seal.

Ah.

But not everyone views knots the same – in how they occurred and what needs to be done to untie.

I would suggest how you view a knot depends on whether you believe in cause & effect <a linear action model> or in a more ambiguous “a cause can create multiple effects’ model.

Let me explain a little.

When I started n the business world we spent a shitload of time discussing cause & effect, stimulus & response and … well … a lot of behavior based on a linear ‘if this, then that’ type model.

Not so much today.

In today’s world almost all situations <internal process as well as consumer/buyer behavior> are ‘knotty.’

I often show a picture of an atom in attitudes & behavior discussion but I like the knot metaphor also.

Uhm.

Yes.

This type of thinking, unfortunately, increases the likelihood of ambiguity.

Ambiguity is not one of those things the business world tends to happily embrace.

To be clear.

There is a lot to be said for teaching young business people cause & effect basics.

I liked growing up & learning the business world encased in a cocoon of certainty type thinking. Linear type thinking gave me some clarity and it certainly permitted some fairly easy conclusions and recommendations.

Unfortunately I also found, over time with experience, this increases the likelihood of … well … a shitload of bad things – wasted energy, misguided efforts and monies being funneled into activity generating less-than-desired outcomes.

But.

It had been linear logic and, therefore, provided some certainty to base the recommended recommendations on.

Ah.

Certainty.

Certainty is something we all crave in business. But we may crave it for a slightly less obvious reason then you may think.

Linear permits us to more easily get the one thing almost everyone wants – a way to get out.

Yeah.

It’s not really about solutions or answers … simplistically … it is awareness that there could be a way out.

Just think about it a little.

Most of us when faced with some situation, issue or problem just want a way out of that situation, issue or problem.

And, yet, we spend gobs of time talking solutions and most likely invest far too much time & energy extrapolating out “what of scenarios” in seeking what happens when we untie the knot and move forward. It’s quite possible we should be investing more energy, instead, on looking at a knot and simply seeking the best way out of the knot.

And that is where linear thinking kicks nonlinear thinking’s ass.

With ambiguity the way out is not only less clear but, at times, it can seem like a crapshoot –what is behind door #1, versus door #2 … a well as door #3?

And who the fuck wants that in any business decision maker situation?

Which leads me back to knots.

As you move up in management, and Life I imagine, you either get better at seeing the knot and seeing how to untie a knot … or you remain a linear cause & effect decision maker.

I would suggest the world can use both; however, the world <business or otherwise> cannot exist solely with cause & effect decision makers. In addition .. each group and drive the other one frickin’ crazy.

But … suffice it to say … we need knot un-tiers.

Being an un-tier actually consists of two aspects … one attitude and one expertise.

Attitude: personal responsibility.

You own the knot.

This is a metaphor … a metaphor for a problem and owning the problem.

We all inherit problems. And the most successful of us look at them as knots, not ‘some simple fix <do this/get that>. The most successful of us don’t sit around bitching about the knots, whether they were there already or created by someone else, but go about assuming responsibility for any and all knots and go about untying as many of them as we can.

But here is the thing about this responsibility. We own the knot. We do so because we know that once we are in a position to get shit done … all that matters is getting shit done. And you know you have the responsibility to do what needs to be done to get shit done.

It does no good to say “not my knot.” You have a job … they are all now your knots.

I would note that untying knots is kind of a “go big or go home” type venture. I say that because in business once you begin untying … well … you have to keep going. Knots, good and bad, exist for a reason … so eliminating, or rearranging, a knot will have consequences — stopping is not an option.

Expertise: ability to navigate the interweaving that binds a knot.

Untangling is part vision and part deft touch.

Anyone who has ever untied an ‘impossible knot’ knows that you cannot simply tug & pull … you have to ease one aspect and pull another and maybe even push in other place. Deft. And as you do so you have the vision ability to see the unseen parts and get a sense of where one ‘weave’ has appeared and where it has come from, what it crosses and if it is actually entangled with another weave.

———

—–

I would suggest that this is partially an ability to navigate some ambiguity.

Ah.

That last ‘navigate ambiguity’ leads me to one last thing.

Cause & effect thinkers can be a cleverly dangerous group of business thinkers to work with.

Using the business knot as the example … the most dangerous thing a linear thinker can do is offer everyone the false linear cause & effect conclusion.

Huh?

Think of this knot as like shoelaces. The knot is there with the aglets <the small sheath, often made of plastic or metal, used on each end of a shoelace>. The linear thinker, incapable of untying the knot suggests the knots doesn’t matter because if I have the left aglet, and the right aglet, they suggest “I can clearly see the ultimate cause & effect”.

That is wrong. And dangerous for making a business decision.

Not to put this too harshly but that logic is like saying “I love all jelly filled donuts” not knowing some are filled with shit.

All that said.

I will say that once you have tied a knot you do assume some responsibility for it – keeping it, explain it or even untying it. I mention this because a lot of us leave positions, jobs & companies and far too often leave a knot behind with no explanation.

Maybe we are embarrassed to highlight a knot or maybe we just start thinking “not my worry anymore.”

Well.

It doesn’t really matter what you think … you own the knot and you have a responsibility to talk about any and all knots with anyone who may someday want to untie it.

“For each person there is a sentence — a series of words — which has the power to destroy them.”

—

Philip K. Dick

=================================

“I would hurl words into this darkness and wait for an echo, and if an echo sounded, no matter how faintly, I would send other words to tell, to march, to fight, to create a sense of the hunger for life that gnaws in us all, to keep alive in our hearts a sense of the inexpressibly human.”

—

Richard Wright

====================

Well.

I have written about the power of words, the proper use of words and … well … the waste of good words a zillion times.

Nothing tears me out of my frame more than seeing and hearing someone abuse words.

That said.

I cannot tell everyone how often I am reminded that how you say something is possibly more important than what you say <at minimum I would suggest it is a symbiotic relationship in which the life of ‘what you say’ is in the hands of how you say it>. And ‘how you say it’ doesn’t just encompass context, tone, choice of actual words & phrasing but also internal speaker stuff – intent, purpose and, maybe the most important of all, belief in the words you are saying.

All this becomes incredibly important because when words are used in front of a receptive audience they can encourage marching, fighting and a sense of hunger for life that can gnaw at us all.

While I could write an entire book on what makes words tricky … today I will offer a couple of things:

Words given and words used

Yes.

Some words we choose on our own.

But more times than we may like to care … there are words that are given to us.

Huh?

It is easy to think about how there are speechwriters and how some people have to stand up and deliver someone else’s words … but this bleeds into everyday life. In business you can be sitting around a table and people parse out words and offer different ways of saying what you want to say. Parents suggest different words to their children and teachers do it day in and day out. Friends say “don’t say that” or “I wouldn’t say it that way” … in other words … we are given words to say all the frickin’ time.

Suffice it to say … not all words given to you are actually good words for you to use. Words have to match personal beliefs to be delivered effectively.

I was reminded of this the other day listening to Trump deliver a speech he obviously <a> had written for him and <b> didn’t agree with. Trump is incapable of keeping his thoughts to himself, or of cloaking his speech with words that could disguise his true thoughts.

Here is what I think I know from years of giving speeches and seeing people give speeches with regard to effective use of words and presenting words — intended thoughts versus underlying principles.

In general most people working together share some basic principles. These are the foundations for specific words. Therefore when given words to speak the shared principles kind of ground the tone and delivery so that they don’t sound painful or distasteful coming out of the speaker’s mouth – just maybe a little uncomfortable on occasion.

Without shared principles the words have no foundation … they are delivered hollow of anything. They are just empty words. And empty words sound … well … empty. They may be the actual right words to say but the wrong person is trying to say them – which hen strips them of any meaning.

Here is what I know about empty words — empty words are evil.

==

“And empty words are evil.”

—

Homer

<The Odyssey>

==

They have been uttered full of nothing … even though they possibly were crafted by a lot of something <passion, thought, insight, whatever>.

But as they eased out from between the lips of the deliverer they were stripped of anything meaningful and simply become platitudes.

I could argue that this insures inevitable invisibility <unless some listeners/pundits attempt to parse out each word as meaningful and full of some meaning & intent – where there actually was none of that>.

These words are not harmless because in their emptiness they have become a version of evil.

Evil in that they have not prompted any thought, any idea … any new passion. They are evil in that they have not inspired anything new … and everything old, or that which exists now, remains unchanged.

That’s what evil does … it fights change and thrives on inertia.

Those of us who give words should be incredibly careful, and smart, on who we give them to.

Just because a word is right it may not be right for that person.

The second.

Words can have a life of their own

Words are their own people with minds of their own. This means that they may not always remain a true reflection of the speaker’s thoughts. Once they leave the lips and they enter into the ether … well … they can be chameleons. They often take on the hues of the environment.

=========================

“Words are chameleons, which reflect the color of their environment.”

——

Learned Hand

==============================

Whew.

This makes choosing words even more difficult.

More difficult in that a word can mean several things at exactly the same time … what it means in your head, what it means as it leaves your lips, what it means as it floats thru the environment <slowly, or quickly, changing as it is bombarded with contextual environment> and what it means as it is heard.

What made me think of this was watching a Trump rally speech, a day after watching a scripted teleprompter speech, where I was reminded of the power of context. Context, and delivery, can strip a word of meaning or it can dress it in whatever clothes you would like.

For example … if I use the word ‘unity’ and, yet, it is used within an overall “us versus them” driven narrative it suggest not an overall unity but rather a unity of “us only.”

Huh.

One would think unity would be a word well used in almost any environment.

Unite. Blend. Coalesce. Combine. Fuse. Join. Merge.

These words refer to the bringing or coming together of several different elements to form a whole.

Out of many one.

E pluribus unim.

Unite actually comes for the Latin word ‘usus’ which means one.

Combine means to bring together in close union … more general in application than unite and does not emphasize as strongly the completeness of the process of coming together. In other words it just places things together but don’t guarantee the full integration.

Blend even more strongly than combine suggests a mingling of different elements. Unlike combine it specifically refers to the obscuring or harmonizing of various components.

Merge, like blend, suggest the loss of spate identity of ingredients, but does not imply the physical act of making or mingling together different elements.

Join is the broadest term of this group can mean to become part of to bring together or connect or to put together in close contact.

Fuse means to join by or as if by melting together – it also implies some aspect of ‘forcing or forging.’ Fuse in other contexts implies a solid lasting connection.

“I’m fucking King Midas in reverse here. Everything I touch turns to shit.”

Tony Soprano

===============

Regardless.

I imagine my real point is that words without their corners knocked off, or ground down, can be good words … and used for good.

They need to be shaped, protected and guided through the environment instead of being flippantly flung out assuming a basic stimulus – response world.

I clearly have a healthy respect for words. And I, frankly, have a healthy respect for the responsibility of words handed to someone.

Used well they can nudge the world.

Used hollowly they are evil.

Used poorly they are just wasted.

—————

“Words…

They’re innocent, neutral, precise, standing for this, describing that, meaning the other, so if you look after them you can build bridges across incomprehension and chaos. But when they get their corners knocked off, they’re no good any more… I don’t think writers are sacred, but words are.

They deserve respect.

If you get the right ones in the right order, you can nudge the world a little or make a poem which children will speak for you when you’re dead.”

==

Tom Stoppard

——————-

I am not a speechwriter but I have been involved in, and seen, hundreds of presentations and speeches. I can say, unequivocally, the same word can nudge the world, be hollow or just be a waste of breath depending on who utters it.

You learn in business, fairly quickly, that just because a word is universally good <like love, or unity, or hope> it can quickly lose its ‘goodness’ depending on who delivers the word and how they deliver it.

You learn in business, fairly quickly, that while the audience matters you cannot ignore the deliverer of the words.

An angry speaker struggles to speak of love authentically.

A passionate speaker struggles to speak of mistakes authentically.

A storyteller speaker struggles to speak with the intent to inspire energy authentically.

You learn in business, fairly quickly, you use words, and give words, with ‘authentic delivery’ in mind. And, yes, that means that sometime you sacrifice some words despite the fact you know your audience yearns to hear that word.

You learn this, in business or in Life, or you will waste a shitload of words.

Anyway.

I would say this about anyone … but Trump is painful for me to listen to as he either misuses words or purposefully abuses words <or is given words that he abuses>.

But I can honestly say that I, a word guy, feel insulted when I am asked to imagine that Trump believes what he says whenever he is persuaded to sound like what he believes the president of the United States is supposed to sound like.

I have lots of gripes with President Trump but the fact he abuses words so shamelessly is a crime to me.

“I’m an adult” I whisper as I try not to panic while I’m filling in all those forms that I don’t understand.

======================

“Liminal” means “relating to a transitional stage” or “occupying a position at both sides of a boundary.”

==========================

Ok.

First.

Liminal spaces are real spaces.

Liminalspaces are throughways from one space to the next. Places like rest stops, stairwells, trains, parking lots, waiting rooms, airports feel weird when you’re in them because their existence is not about themselves, but the things before and after them. They have no definitive place outside of their relationship to the spaces you are coming from and going to. Reality feels altered here because we’re not really supposed to be in them for a long time for think about them as their own entities, and when we do they seem odd and out of place.

Second.

I plan on discussing liminal spaces as intangible mental spaces.

If you feel that you are anxiously floating in the inbetween perhaps you are in The Liminal Space. The word “liminal” comes from the Latin word limens, which means, “threshold.”

“… it is when you have left the tried and true, but have not yet been able to replace it with anything else.

Okay.

Mentally … this in-between is a space in which we have lost context … and … oops … our brains love context <and hate lack of context>. This ‘hate’ translates into discomfort, maybe some anxiety and absolutely an innate mental desire to get the hell out of that space and into some space where we can reengage some context.

Rationally we know these spaces are … well … irrational and we can mentally stifle the anxiety … for a while. Because no matter how good we are at stifling it there will always be an underlying sense of uneasiness. In business you either figure out how to manage the anxiety or you are never gonna make it in the business world.

Why? Because a career is riddled with these moments and spaces.

All that said.

I think we, as people, enter liminal spaces in our heads all the time. I don’t mean every minute I just mean on a fairly consistent basis we lose some context and enter into some wretched mental in-between space where … well … we feel uncomfortable. We feel uncomfortable because we are mentally in some transition space from which we cannot envision what will be there <outside this wretched space> when we actually find the exit we can leave the space by.

Yeah.

Unfortunately, while we seek an exit to get out of the liminal space … we also feel uncomfortable because <insert a ‘shit’ here mentally> the next step may actually place us into a tangible “unknown” place.

Not only does that suck but … well … we do not like it.

It is a weird combination of tangible and intangible … and shitload of unknown.

It feels tangible as in you walk in some blank-ish vanilla type room and actually exit by some door which appear at some point. That part we may not like but we can semi-understand.

And, yet, at the same time this space is truly 100% intangible <lacking context> which creates a sense of instability and warped perception space. I imagine a lot of people flail about a bit in this space trying to not only find context or something tangible to hold onto but also a frickin’ door to get out of this wretched liminal space.

All the while we flail about in a space naturally encourages some confusion and a lot of “things seem off” feelings.

Worse?

It not only feels wrong but feels like something is going to go wrong. You cannot really put your finger on it <although most of us try desperately to try to put a finger on something> and it increases anxiety.

Sometimes that anxiety is high and sometimes it is just a bothersome niggling in the head … but anxiety it is <and it is uncomfortable>.

The anxiety occurs because reality is not really being altered but it appears slightly warped. It is kind of like looking through an imperfect piece of glass – where things can look a little fuzzy or odd. Its kind of like time has warped a little and you are coming and going at the exact same time where in the blur of the transition your brain is suggesting “this is not good … this is not normal”and you desperately want to move n … but cannot find that frickin’ exit.

All that sounds horrible.

Oh.

And it sounds particularly horrible if we are talking about the business world.

The fact is that business people are more often than not judged on how well, and how quickly, they can navigate the mental liminal space. We in business don’t really talk about it much but a lot of the shit we do is transitioning from the known to some version of known/unknown. That’s kind of what managers and leaders do. And it is certainly a main component of shifting from a young less-responsible employee to an older more experienced responsible employee/manager.

Along the way the stepping stones are actually lily pads with differing expanses & depths of water in between. You either navigate the transitions or drown in the liminal space.

Oh.

And, yet, liminal spaces are also throughways to places of the imagination – kind of the construction sites of “what will be.”

We like that kind of shit.

That’s ‘future’ and ‘hope of something better’ type stuff.

That thought helps us out a little.

It helps because this isn’t the kind of stuff that gives any tangible context but it does give us some fortitude to get through this space.

Anyway.

I admit.

I love the whole concept of a liminal space and I do believe if more people not only learned to manage the anxiety & angst of a liminal space AND embraced the fact it was a valuable transitional space … well … we would be much more efficient & effective in business and in Life in gaining the more valuable “what could be’s” — which are what we all live for anyway.

“We miss out on the value of the message itself as a vehicle for driving virality.”

–

Jonah Berger

==================

“Say something meaningful in an interesting way.”

–

Bruce McTague

<author of “the shortest business book ever written”>

===================

So.

This is about how we have a simplification crisis.

Ok.

This is about how we have an oversimplification crisis.

This crisis is making us … well … stupid.

Ok.

This crisis is making us stupider.

Look.

What I mean is that in a world in which we know that everything is complex, and more often than not, more complex than our own pea like brains can handle, we unerringly swerve toward simplistic headline conclusions and oversimplifications and absurd bullet point conclusions.

This surface skating intellectualism just makes us stupider.

Now.

We may convince ourselves we do this simply as a mental survival technique but I would argue, and I do, that it actually is the opposite of a survival technique … it is destructive behavior. It is destructive in that it destroys the overall thinking of what is actually a population quite capable of being intelligent, if not intellectual.

Yeah.

It makes us stupider.

I thought about this the other day because I have conversations with some incredibly smart and talented people who know a shitload more about more things than I could ever imagine and this topic came up. I note the smartness of these people to highlight how unusual it is that I can say something that actually can make a group of these people stop, be silent and then go “hmmmmmmmmmm.”

It is a rare thing.

And, yet, it happened the other day.

After some extensive conversation on North Korea, global trade challenges, Trump <of course> & foreign policy we opened the discussion to “what is the biggest challenge facing us …”

And I offered a couple reasons why I believe this is happening <I did this because if you can identify the issues you can find solutions>:

We have convinced ourselves we do not have time for complex

Going back to the ‘destructive behavior’ thought I shared earlier … oversimplification is anything but efficient. It actually demands more time in a variety of ways. The two simplest ways it does so is <1> the time we over invest attempting to isolate the simplest version of what is anything but simple and <2> the amount of time & energy we have to invest explain everything beyond the simplistic tripe initially offered, to thwart misguided behavior & reactions to the oversimplified offering & to redefine the oversimplification into bifurcated parts of the oversimplified whole.

We do this destructive behavior because we have convinced ourselves that we all have shorter, and shortened, attention spans.

We do this destructive behavior because we have convinced ourselves that people best retain “one thing.”

We do this destructive behavior because we have convinced ourselves in our perceived “never enough time” world we have to topline everything <to fit everything in>.

We do this destructive behavior because we have convinced ourselves that in a blizzard of nonstop things constantly vying for our attention the only way to capture someone’s attention is in some pithy soundbite.

Basically we have convinced ourselves that hollowing out an idea and a thought actually benefits not only the idea and the thought … but us!

This is fucking nuts. Absolutely crazy.

Unfortunately, and truthfully, some things are just too complex to communicate in a sound bite or in 3 seconds or less.

No matter how brief and simple you want to make it … well … it is neither brief nor simple. It is complex and sometimes the opposite of brief.

It isn’t just about telling a story.

Nor is it just about finding influencers to broker the story.

Nor is it just about practical value.

Nor is it just about emotion.

Unfortunately it is a combination of those things. Yeah. Effective communication is … uhm … complex.

We have convinced ourselves that simple & simplicity is reflective of common sense.

I admit.

I have never been shy about calling bullshit on the simplistic tripe being spewed under the guise of ‘expert advice’ or ‘common sense.’

That said.

I will suggest no topic has been tortured more by common sense than simplicity.

Common sense suggests the simplest thing is the best.

Common sense suggests it is easier for a person to remember one thing and one word.

Common sense suggests in a complex world we humans crave simplicity.

Common sense suggests in a busy world we only have time for simplicity.

Common sense suggests a lot of nonsensical bullshit.

I will not argue that making something as simple as it can be is good but … well … simplistically … oversimplification is misleading and ultimately creates bad less-than-informed decision making AND thinking.

We have used this common sense simplicity bullshit for one simple reason — it serves us well in challenging the most established legitimate rule of Life & things. And that rule is “the world is complex.”

We embrace simplistic solution after simplistic solution, all labeled as ‘common sense ideas’, which are often counter to what an expert would suggest <which is often deemed “too complex”>… only to find 90% of the time common sense was not only just simply wrong but also made us stupider.

I have written about simplicity and the complexity of finding the simplest way to communicate the complex many times and as I do so today I would remind everyone of what Jonah Berger offered us for a nifty sound bite compilation of sound bites to create a sound bite philosophy:

Here are his STEPPS for making anything go viral:

– Social Currency: We share things that make us look good (even if that means pictures of our cat).

– Triggers: Easily memorable information means its top of mind and tip of the tongue.

– Emotion: When we care, we share.

– Public: Built to show, built to grow.

– Practical Value: News people can use.

– Stories: People are inherent storytellers, and all great brands also learn to tell stories. Information travels under the guise of idle chatter.

And while this is about “making things go viral” it is actually about finding the simplest way to communicate complex shit in a way that it is actually retained in a cognitive way.

I would also note that this dos not reflect “one simple thing”, it does reflect the complexity of reality and the mind and it reflects how to … well … help make us less stupider.

Ah.

Cognitive way.

As in “we actually understand what it is we heard, saw or read.”

That is an important thing to ponder because over simplification cheats cognitive value as well as the value of whatever it is you have to offer people. Simplicity may be “memorable” but it doesn’t really lodge itself in anyone’s mind & memory in any meaningful way.

In fact.

The less depth you offer in your oversimplification the more you are at the mercy of the mind that decides to remember you. What I mean by that is if you don’t provide the depth the mind will create some perceptions around whatever it lodges in the pea like brain.

Uhm.

This means the pea like brain lodges only what is actually the brain’s perceptions of what to remember and not what you <a> know to be true, <b> think it may be important for that mind to know or <c> want the brain to store away in its mind.

I imagine what I am talking about is some wacky version of awareness versus engagement but that shit is bullshit too.

It’s all bullshit because we should be turning away from simplification and engagement and connection and simply focus on “say what you need to say to persuade someone to think or do what you want them to think or do.”

All the other bullshit just confuses things.

If I tell someone that ‘being noticed ‘ is the most important thing, than some asshat is gonna come up with some zany oversimplified shit that gets noticed but doesn’t effectively communicate one thing <let alone all the things you may have deemed truly important in the beginning>.

I admit … I balk at a lot of the bullshit offered online about simplification <and the importance thereof> because … well … it is an oversimplification which diminishes the importance of ‘communicating depth’ and increases the importance of ‘being noticed.’

I do not like that equation.

Effective communication is not a binary choice.

Effective communication, as with almost everything, is a complex challenge in communicating a complex thing well – because if you can communicate a couple things well it actually increases the perceived value <which then inevitably creates a stronger “memory stamp” … with value attached!>.

Which brings me back to our oversimplification crisis.

I could clearly argue that in today’s fragmented messaging world where information multiplies at light speed and a day still remains 24 hours that we humans are constantly honing our “incoming thoughts” filtering mechanisms.

I could also argue that our filtering system, as it exists today, sucks.

We have dumbed down our communication and thinking behavior to such a hollowed out status the majority of time we skate along the superficial irrelevant surface of reality.

If we are lucky, the ice doesn’t crack.

But the truth is that oversimplification only offers the thinnest of ice to skate on and inevitably we fall thru the ice … over and over and over again.

Uhm.

And in the business world falling through the ice is bad. It is, metaphorically, making a bad decision based on shallow thinking and paying for it.

Yeah.

I did say the biggest issue we face is oversimplification.

I said that because if I can solve this, if I can have smarter people communicating complex things more smartly and I can have more everyday schmucks understanding that simple solutions are more often like trying to place a square peg in a round hole … well … I think it unravels a shitload of other problems we face in today’s world.

I imagine I am arguing that if more people are less stupid and more aware of the reality of things the more effective & efficient we will be in addressing the difficulties reality tends to place in front of us.

In the end I will go back to where i began … “say something meaningful in an interesting way.”

There are no rules nor boundaries in this statement.

You use as many words, or as few, as you need to say … to say something meaningful in an interesting way with the intent for it to be understood … and, ultimately, persuade someone to think something.

One would think getting started would be one of the easiest things in the world to do.

One would be wrong.

Oddly, in business, and Life I imagine, getting started is one of the more challenging things we encounter.

We hem.

We haw.

We wax poetically.

We gnash our teeth.

We plan.

We plan some more.

We play out a zillion ‘what of scenarios.’

We make assignments; discuss the assignments and who will do the assignments.

We discuss the assignments again.

We debate whether the right people are assigned to assignments.

We reassign assignments and assign milestones, checklists and a variety of “we do not have confidence in you so we will set up a labyrinth of reporting checks & balances for you so that you know we do not have confidence in you.”

We wait until the wind blows in the right direction <even though no one is sure what the wrong direction is – to blows in whatever direction it blows, doesn’t it?>.

And then maybe, just maybe, we get started.

We do all of this under the guise of insuring we get right whatever we start. Uhm. And we do this knowing full well, at least in business, the odds of something going wrong is near almost 100% on any given project.

I imagine a part of our hesitation to start is our ‘self’ trying to address the feeling of not being ‘expert enough’ right out of the starting blocks gate. That certainly holds a lot of people back from even trying because while you may not care about being the absolute best, or even being perfect, you don’t want to suck or look stupid <or, at minimum, we desire to limit our suckedness>.

Making a mistake is one thing.

Making a stupid mistake is another.

I wish business would more often view workflow as learning to ride a bike. Chances are you weren’t an expert your first try … crashing into shit, banging the crap out of yourself … but most times you persisted and not only figured it out but got pretty good at riding the frickin’ bike.

The problem is that business looks at those crashes and bumps & bruises as “mistakes” <despite the fact they happen all the time and to everyone>.

Yeah.

That is something a shitload of people don’t talk about a lot.

The fact that Businesses face failures and mistakes <of the system or process or of people> all the time.

Sometimes small, sometimes large … but all the time. Most mistakes stay under the radar and are relatively harmless. They are simply the cost of doing business … as humans.

However.

Far too often these failures come to the attention of some manager within the system and then THEY bring it to everyone’s attention. And therein lies the bigger business truth … discerning the type of error – exception or systematic.

That said. With regard to mistakes … business people tend to fall into one of two categories:

—

Those who see the exception as systemic <a reflection of an ongoing issue>

Those who see the exception as … well … an exception

—

I could argue that the difference between a good leader and a bad leader can be found by which category they fall into.

I cannot tell you how many times I have sat in a business meeting watching people wring their hands and speculate on ‘why did this happen?” <that speculation is the business version of ‘misinformation’, in other words, ‘made up’ version of why things happened the way they did>.

But.

Once the misinformation is stripped away, the remaining question is, and always will be, how big is the mistake <not whether it was stupid or not or should it have been known or not>?

And therein lies the flaw in how business tends to view these exceptions <mistakes> in today’s business world.

We seek some absurd level of perfection and in doing so we shut down in dealing with an exception with the incredibly stupid intent to break <or revisit> a well-designed, well working system <or even a well-trained, highly capable employee> to eliminate a … well … a stupid mistake <although almost no one can truly discern the difference between a stupid mistake, a mistake or simply a failure of the system itself>.

How does this apply to getting started?

This translates into having our head on a swivel before we even start.

We look for trouble where there truly is none.

We find issues everywhere … even when it is simply a perception … or worse … a speculative ‘what if’ issue.

And, maybe the worst, in all of our speculative modeling and ‘what if scenarios’ we absurdly end up applying the wrong remedy <or sometimes an unnecessary remedy> against something that is … uhm … speculative for god’s sake.

Look.

If you do some research on what slows people from getting started you will find one word over and over again – fear. It is often used simplistically and … well … inappropriately. I imagine if I stretch my thinking I could suggest fear is at the root of hesitation but I kind of think it is just most of us just do not want to suck. We truly do want to get shit right. Therefore it would seem gale wind almost everyone faces at the starting gate is one thing – the unknown. And this unknown is multi-dimensional in that there is a forward unknown <you may not have done this exact assignment or task before>, there is the general unknown <each task lives contextually in a different environment therefore even if you have done something once before the new context will invariably mean you will face something new> and the unknown unknowns <the random shit that inevitably occurs in the business world>.

Shit.

After reading that I don’t know why anyone actually starts anything.

Shit.

After reading that I don’t know why anyone would ‘go full speed’ but rather aim for some mediocrity as it would appear to be a safer more conservative path.

Oh.

But here is where the unknown really hits you hard in business – accountability. In business, regardless of whether you encounter knowns or unknowns, you are accountable.

Shit.

Double shit.

In business most time <I think> getting started is so hard because … well … you are accountable once you start <albeit … you will also be accountable if you don’t start … it just seems a little less risky>.

Accountability is a sonuvabitch.

It is a sonuvabitch because even just one bad thing seems to create a crisis scenario.

And therein lies the biggest challenge.

Inevitable criticism occurs based on some perception of perfectionism <because the world around you almost absurdly always believe you should have foreseen the knowns AND unknowns>.

It is an unfortunate truth that people expect certain things … and often these ‘certain things’ are unrealistic.

Look.

I am all for striving for perfection with an eye toward the implementation of an idea.

But as with so many aspects of life, the key is striking a balance between opposing forces, each with its own set of pros and cons.

Too little perfectionism leads to a rapid but undesirable endpoint.

Too much perfectionism leads to analysis paralysis and no endpoint at all.

To be clear.

Perfection is shit. It is shit because things just happen in business.

All.

The.

Frickin’.

Time.

I say that because it sure would encourage more people to get started if we embraced the truth that not everything, and not every mistake, is a crisis.

And you know what? Even if you do face a crisis it has a familiar pattern.

You’re knocked off balance.

You learn.

You adapt.

Anyway.

The truth is that the wind, more often than not, blows in the wrong direction … even though … well … how can a wind blow in the wrong direction?

My point on that so many times we wait on getting started until the wind is blowing in the right direction and … well … it never will.

The wind just blows.

And we just need to get started.

I will admit. I have always been a “let’s just go do shit and figure shit out as we go”type business person assuming I was surrounded with enough good smart talented people that we ran little risk of not figuring shit out.

That said.

I didn’t always sprint out of the blocks … I was also willing to crawl. All I cared about was getting started. I wish we taught that attitude more often.

Be prepared. I almost always open with a quote but today I open with a sentence … a 198 word sentence written by Oliver Wendell Holmes Sr <father of US Supreme Court Justice Oliver Wendell Holmes Jr.>:

—————————

Many times, when I have got upon the cars, expecting to be magnetized into an hour or two of blissful reverie, my thoughts shaken up by the vibrations into all sorts of new and pleasing patterns, arranging themselves in curves and nodal points, like the grains of sand in Chladni’s famous experiment,—fresh ideas coming up to the surface, as the kernels do when a measure of corn is jolted in a farmer’s wagon,—all this without volition, the mechanical impulse alone keeping the thoughts in motion, as the mere act of carrying certain watches in the pocket keeps them wound up,—many times, I say, just as my brain was beginning to creep and hum with this delicious locomotive intoxication, some dear detestable friend, cordial, intelligent, social, radiant, has come up and sat down by me and opened a conversation which has broken my day-dream, unharnessed the flying horses that were whirling along my fancies and hitched on the old weary omnibus-team of every-day associations, fatigued my hearing and attention, exhausted my voice, and milked the breasts of my thought dry during the hour when they should have been filling themselves full of fresh juices.

——————————–

So.

When I read this sentence <read it several times in fact> I thought of “filling up” and “emptying out.”

Huh?

Oliver Sr. was no dumb shit. His brain was filled with more “kernels of knowledge sand” than most of us will ever be filled with. And, yet, he outlines how the knowledge works best when emptied of structured thinking and any specific destination but rather when “without volition” new thoughts are unharnessed by old learning rearranged.

Couple lessons in that:

New thinking is almost always simply a new way of looking at something everybody already knows.

In an age of instant gratification, smartphone access to any answer you would ever want and a belief that the fastest answer is the best answer it is good to remember that thinking is like baking. You have ingredients and you need to properly bake them to arrive at something special.

This isn’t to suggest that there is no hurry but rather you use the allotted time in the best possible way.

I worry more about the latter than I do the former in today’s world.

I worry about it because thinking is more often like what someone referred to Emerson’s writing as “a chaos full of shooting-stars, a jumble of creative forces.”

That is thinking.

Thinking doesn’t pretend to follow rules, enact some methodology or even use the words it is ‘supposed to use.’

—–

unharnessed the flying horses that were whirling along

my thoughts shaken up by the vibrations into all sorts of new and pleasing patterns, arranging themselves in curves and nodal points, like the grains of sand

fresh ideas coming up to the surface, as the kernels do when a measure of corn is jolted in a farmer’s wagon

—-

And more often than not, in an attempt to be more efficient in a time constrained world, we try and micro-structure our thinking.

It seems like as the world became more enlightened by mass media, structured education systems and “college for all” we have become … well … more sensible in our thinking.

Which brings me back to my opening sentence.

It breaks all the rules of not only how to write but how to think.

And, yet, it captures the essence of thinking … it certainly captures the magic of thinking … and, unfortunately to the thinking methodology Nazis, it certainly captures the practicality of freedom in thinking.

Our world today is strewn with catchy incorrect memes, rewritten history, faulty logic and misleading statistics all offered to us out of context.

The internet, while offering us a boundless offering of truth & facts, has only encouraged sloppy, lazy thinking.

It should be enlightening us but, far too often; it actually encourages some fairly absurd unenlightened thinking.

Thinking, and I mean real thinking, can cure this unenlightened cancer. The cancer is not social media or this absurd love of brevity … it is us and our thinking.

In thoughtful moments I tend to believe people know this. They know social media and smartphones and the internet is not the problem … it is us. Yeah. All those things make us susceptible to these wacky conspiracy theories, false statistics and alternative facts but they do not live unless we breathe life into them.

Look.

I do worry about thinking on occasion. Shit. I have even written about how I cried about thinking in today’s world.

I have a number of friends who send me memes and out of context quotes to make a point and ask me my view.

I probably send more time fact correct and making people aware of truth than I do sharing my own opinion. That worries me. in fact this is a direct quote from me:

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But here is what really worries me.

If you, not a dumb guy by any stretch of the imagination, can truly believe even 75% of what you shared with me then what does the everyday schmuck believe?

That is what worries me.

=========

Thinking does take time and some space and … well … even some work <even if that work is to find empty space and not working>.

And, even then, the problem is that you can search the internet far and wide without finding a clear repudiation of some falsely stated, good sounding piece of untrue crap.

In fact.

If you do spend some time researching something you will more likely find a massive gap between public belief and expert knowledge.

There is often such a delusional gap between reality and “belief” it often seems absurd … and absurdly difficult to bridge the gap.

We need more thinking today than ever before. And, sadly, we need more thinking on simpler things than ever before.

Oliver Sr. was thinking on big things and big thoughts. And we need people like that.

What worries me is that in today’s world we need more people doing more thinking on the kernels of corn, the grains of sand and the horses themselves.

I worry about that because if we don’t have more people doing that kind of thinking all we will end up doing is rearranging unfortunately misguided untrue kernels of corn, fake grains of sand and unicorns not horses.

I imagine my real point today is that effective thinking is dependent upon tow things:

insuring we have lots of “true grains” of sand in our heads <not alternative facts or falsehoods>

insuring we have some time to properly jostle the kernels of corn <or grains of sand if you don’t want me to mix my metaphors> to rearrange them in new configurations

I don’t believe the world, society or any business wants us rearranging lies, fake and unicorns in order to form a better union.