Naturamarket.ca Shipping & Returns Policy

Shipping Area and Rates

NaturaMarket.ca ships only to Canadian Provinces and Territories. Shipping rates are calculated in real time in the checkout based on destination and weight of the package. International Shipping is not available at this time.

Free Shipping

Orders over $49 are eligible for free shipping. Remote Areas are excluded from our free shipping program. We are sorry, we do not provide service to Nunavut, NWT and remote areas (list of Remote Areas can be found HERE)

Order Processing Times & Order Tracking

Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.

Orders typically take 1-2 business days to process before they ship – excluding weekends and holidays. However, we do reserve 3 to 5 business days to ship your order in case any of the items are out of stock due to delayed shipments from our suppliers. You will receive an email confirmation with the shipping tracking number when your order ships. You can also track your order in My Account.

Destination

Service Level

Delivery Speed

Greater Toronto Area

Ground: Canada Post Expedited

1-2 Business Days

All Provinces

Ground: Canada Post Expedited

2-4 Business Days

All Provinces

Ground: Canada Post Regular

3-9 Business Days

It is a customer's responsibility to track the package and pick it up on time from the community box, at the door or Post Office, as Canada Post might deliver the package sooner than ETA and/or leave it at your door. Any spoilage of temperature sensitive products resulted due to prolonged pick up time will not be refunded. Products ordered and delivered to any remote location and affected by extreme weather conditions cannot be refunded.

Returned parcels

If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).

- Undeliverable address- No one available to accept the delivery- Order refused by the customer for any reason including damaged product/products

Damaged or missing products

Any product damages or missing items must be communicated to us within 2 days after the parcel is delivered. Damaged product photos should be sent to info@naturamarket.ca.

Sold Out or Discontinued Items

Occasionally an item sells out and we may need to cancel your order. If your order consists of multiple items we will contact you by email for your consent to ship your order without sold out items. Your credit card will not be charged for sold out or discontinued items.

Returns

We accept all returns within 15 days from shipping date. Returned products should be shipped to 7075 Edwards Blvd Unit 4, Mississauga, Ontario L5S 1Z2. NaturaMarket.ca will ONLY pay for return shipping costs if a product arrived damaged or if we sent you a wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend consulting with us prior to shipping back any products and getting a tracking code for your return so you can follow its arrival back to us. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.