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The
City of Vaughan has refreshed its strategic plan to enhance our model and
approach to Service Excellence. This plan puts the focus on you – our citizens
and businesses – as well as each other. We are committed to enhancing the
citizen experience and how we deliver services to ensure the entire
organization uses a consistent approach to make it easier for you to do
business with the City.

The
new approach to Service Excellence also includes the alignment of the City’s
budget with the priorities and
goals of the strategic plan while keeping the tax rate in line with targets set
by Council.