2) For Android version 3.0 to 4.1, tap Settings>Developer Options and then click on USB Debugging.

3) If you have Android 4.2 or later versions, the way of getting the to the USB Debugging is a little more involved. To start tap on Settings>About Phone and then tap Build Number 7 times or until you get the note “You are under developer mode”. Now start back at Settings and choose Developer Options, and then click on USB Debugging.

3. Re-connect the USB cable to rec-onnect the device to the computer, and ensure it’s connected to the computer first, then the software.

4. Remove other USB devices that are attached to the computer, as they may be conflicting with the device you wish to recover from.

5. Make sure that you have the most up to date driver for your device on your computer. It’s highly recommended to visit the manufacturer’s website to get the latest driver from them.

If you are still having issue, click on the Feedback iconon the top right corner of the product to submit the specifications of your device to us(By this method you don't have to create a new ticket). We will then test and try to add the device to our phone list, allowing your device can be recognized in future upgrades.