Crisis Communications

Host: Tony Doody

August 22, 2017

While university campuses are typically seen as a safe haven for students, crises are bound to occur. What gets in the way of effective crisis communication and management at many universities? How has crisis management changed over the last decade? What some some trends and issues that have affected how we respond to crisis? What are some components […]

Host: Heather Shea

September 29, 2016

Building and maintaining strong working relationships between campus police departments and student affairs divisions is critical today, perhaps more than ever before. Partnerships focused on ensuring campus safety and preparing effectively for crises are among the top priorities for proactive collaboration between these two campus units. Yet, the impact of systemic racism in our larger society, […]

Host: Heather Shea

January 26, 2016

On January 5, 2016, President Obama announced a series of executive actions that he will take to reduce gun violence in the United States. This is a particularly timely and important topic for our nation’s campuses, as gun violence is a potential reality that all colleges and universities face. What do student affairs administrators and […]

Frederic Pierce, director of public relations at SUNY Cortland, discussed how Cortland dealt with the fallout from a wild and crazy 2014 Cortaca (annual Cortland / Ithaca football game) riot that ended in dozens of arrests and widespread complaints from community members and parents. Highlights from Cortland’s efforts: Right after the event, the president of […]

Host: Amy Jorgensen

December 11, 2014

Managing Social Media in Higher Education is no easy task. There is a lot of pressure to stay on top of current trends and strategies, maintain consistency in many channels, and ultimately build genuine digital relationships with our students that result in brand loyalty. Liz Gross, author of “How to Manage Social Media in Higher Education: […]

Keeping up with email, technology, and social media in today’s world can be a little like drinking from a firehose. Despite the challenges, there lies tremendous potential for digital leadership. The platform, whether LinkedIn, Twitter or Pinterest, doesn’t matter. Today’s most progressive leaders are recognizing and leveraging the benefits of being digital. For those who dismiss […]

Volunteers have served colleges and universities well for decades. Higher Ed Advancement offices have mobilized and coordinated the activity of alumni, parents, and friends on behalf of their institutions with effective appeals for time, talent, and treasure. At a time when more and more people are spending an increasing amount of time online, there’s a […]

Join Chris Syme (@cksyme), consultant specializing in digital crisis communications and social media marketing at www.cksyne.org., and her guest Dr. Bill Smith, Director of University Branding and Marketing at Northwestern State University – as they discusses Crisis 2.0 – defined as a new model of communications influenced by the speed of digital, and the need […]