Excessively Rude Staff

I think I can safely say that I have had one of the worst customer service experiences of my life with Lou LaRiche. My father and I went to pick up my car which was being serviced under warranty. The passenger side door had a large, deep scratch that was not there when I dropped the car off.

When we attempted to speak with the service staff about the scratch they insisted that they were not responsible and that the scratch must have been there before but that we hadn't noticed because the car had some road salt on it. When we insisted that this was not true we were fiercely interrogated in a humiliating and infantilizing manner about the origins of each and every paint flaw on my car. Despite the fact that I knew which scratches were old and had not happened at Lou LaRiche, anything less than a full history of each paint flaw was held as evidence that I could not possibly have known that the new scratch was new. The whole exchange made my father quite angry and made me cry.

The staff was aggressive, rude, and callous. Not only did they fail to care for my car correctly, they failed to show me basic human dignity. I can not even begin to put my disappointment into words. I will have no future dealings with Lou LaRiche and encourage others to avoid them as well.

Keep driving.

Went to purchase a car with a trade in and the only thing they successfully managed to do was waste time. An hour to appraise the car, which magically was returned with a HUGE problem that was not present until they had the keys and 'checked it out' for an HOUR. Thinking I had gone outside, two of the dealers actually started LOUDLY talking trash about my family, and I had to yell at them that I could hear them. Then I was informed by the trash talker that I heard them 'wrong' even after I restated the nasty comment that was made by him. Unprofessional, rude, and SLOOOOOOW. So that is why we were the only customers in that trash hole... PATHETIC!!!