This indicates that you have entered an invalid recovery email address for your NetID. When initially setting your recovery address, you may have entered a different email address, or entered the same address without confirming that it is yours by clicking the link that was emailed to it. If you forgot to confirm the address after setting it, the confirmation link is only valid for 24 hours so it is likely too late to confirm the recovery address at this time.

Once you receive the success notification, check your recovery email account for a message containing your NetID. If you do not receive an email, try the following steps:

Check your spam, junk email, and/or clutter folders

Retry the process after waiting a few minutes

Attempt to login to the desired system using the NetID that you obtained in the previous step, and your NetID password. If you receive the error message "Login Failed: The password you entered was incorrect," please follow these instructions to recover your password: NetID - Password Reset.

Note: If you encounter any issues throughout this process, please call the DoIT Help Desk for assistance. For your own protection, the Help Desk can only assist with account recovery support over the phone.