FAQs

Do you have a Size Chart?

Can I exchange an item?

Of course you can. You can send us your return to the following address:

Shoko IKE

Kalvou 3A

14123 Lykovrisi

GREECE

We do not cover the cost of international returns by post. You can send items back to us within 14 days of receipt. Please remember to write your name or order number so we can make the refund or exchange.

Can I return an item?

Yes, an item can be returned. The return costs are paid by the buyer unless we sent a faulty item. The refund of the value of the goods is carried out in the same way as the payment was made and can only be carried out when the item has arrived at Shoko offices.

How to i place a custom made order?

The size can be easily chosen. Every customized item will have an addition 5€ cost to be made.

You want it longer? Shorter? Maybe you want a different color. We can offer it as long as we can find the color you wish.

Please make sure you leave detailed instructions of how you want your customized item.

You can find our size guide that will help you through. Feel free to ask anything you want. We have a dedicated team to help you through to find the ideal size for you.

Please note that with a custom-made order the product is non-returnable and non refundable.

When is my order ready to ship?

Shoko is a made to order company. Your order will be processed right after the payment is received. The production time may vary due to low or high volume of production. We are working on your item with attention to detail. In general you have to expect a production period of 8 to 10 days or less.

How long does delivery take?

The shipment takes about 4 to 6 working days.

How much are the shipping costs?

Free shipping for orders over 120€ (excluding shipping costs) within the European Union.

Do you ship worldwide?

Can multiple orders be shipped together?

Several orders can only be sent together if they are made on the same day.

How secure is your website?

Our site includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.