Extremely Poor Management and Breakfast

ByAndy

13 April 2020

Honour your breakfast buffet. I paid for this but instead I got a box of an apple, small croissant, and yoghurt, with cereal options. 2 out of the 3 days I stayed, pastries were all gone by the time i got to the breakfast. The government at that time have not restricted for indoor dining to be closed but yet buffet was closed to save cost. If there are no buffet option, at least serve hot food. The last time i came I had eggs, sausage and bacon. If we can take away hot food from restaurants, why can't we do it here? Now only cold food. I came here for the buffet, not for the hotel room itself and was totally disappointed by management decision to cut cost (claiming for guest safety). You'll make me more comfortable if you compensate me for the 3x2= 6 buffet breakfast that I should have got. Also, to justify that the new management cut cost, you used to have 4 different types of tea in the room. Now only 2. I used to be given bigger rooms. Now it's smaller. Used to have rain shower and now just hand held shower.

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Coronavirus let down

ByDocko

06 April 2020

I booked this accommodation in Dec 2019 - phone the day before I was due to arrive to ensure my booking was good to go ahead with no changes- was told all good - only to get there and be told breakfast would be ia takeaway breakfast and the parking would still be $15 extra. I received my bottle of wine which was part of my booking- only to get to the room and have the option of a coffee cup or cup from the bathroom to drink it from. 10 tea bags and 8 cofffee satchels yet only 4 UHT milks ! So the next morning we go down to breakfast and sure enough it was in a box - an English muffin (not toasted or a toaster to toast) and yogurt with no spoon.

Phenomenal

Could have been better

Its a good hotel, however need to improve on customer service where reception is actually trying to help, easier check in processes and better food.

Need a better rewards program, where points are credited to your account without chasing them every time.

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Great hotel for short stay.

ByFog and me

17 March 2020

I only had an overnight stay.I checked in late after a long drive and was wanting a comfy bed . The bed and pillows were good . The room was quiet and I slept well.Unfortunately I left early after a wonderful breakfast. I would definitely stay again.

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I'll be back!

ByPaul

17 March 2020

Excellent staff with great attention to customer service without it being pretentious. Enjoyed every interaction.

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No reverse cycle air-conditioning

ByChristopher

15 March 2020

No reverse cycle air conditioning is available when I want to switch on the air conditioning to 24 degress

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Sydney Break Away

ByBruce

15 March 2020

Excellent staff, hotel very clean, breakfast was great value for money and you could eat as much as you like. Location was ok, with the club and other facilities joined on this made the hotel a place you didn't have to leave if you didn't want to.

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Business Trip in Sydney

BySteph

08 March 2020

Attentive and friendly staff. Within walking distance to shopping complex, supermarket and restaurants.

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Great staff!

ByQuicc

06 March 2020

Great hotel room with staff that is very helpful. Is very close to Metro and a shopping mall with lots of choice of food.

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