After you placed the order, IFITDress.com has to process your order and put your items through its strict quality control tests. Therefore, total delivery time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time:Processing time is from you place the order to the product leave our warehouse.Since all dresses are made to order on IFITDress.com, so processing time for dresses is usually 15-18 days, and it is usually 3-7 days for shoes, handbags and all the other accessories.

Shipping Time:The shipping time is from shipment to your destination.It depends on the shipping methods you selected. Currently we provide Express Shipping and Standard Shipping.You can see each shipping time from the following form.

Methods

Shipping Time

Express Shipping

3-5 days

Standard Shipping

6-8 days

These two shipping methods differ in shipping time and cost,and the cost depends on weight of the parcel and distance from us to you.Right now, we have discount on both of the shipping methods.

If you have more questions, please contact our customer service team via email at service@ifitdress.com .Once payment for an order has been confirmed,we start to process the order.

We strongly recommend having your measurements taken by a professional tailor or seamstress or having someone help you, measuring by yourself will cause inaccurate measurement results and subsequent disappointing issues. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like how you want the dress to fit your body.

Keeping a thumb in the inside of the tape is a practical way.

Bust MeasurementStanding up straight with your heels together, put your arms at your sides and relaxed. Measure the fullest part of your chest and around your back. Pay attention to that this is NOT your bra size. You must wear a bra while taking the measurement.

Waist MeasurementMeasure the narrowest part of your torso. Practically, it is usually an inch or so above your belly button.

Hips MeasurementStanding up straight with your heels together, measure around the fullest part of your hips. Find your hip bones and measure there. Usually it is approximately 7 inches below the natural waistline.

Hollow to Floor MeasurementStanding up straight with heels together, measure from the center of the collarbone (Hollow) straight down to your feet. Attention please: you should measure it barefoot.

Height MeasurementStanding up straight with heels together, measure from the top of your head straight down to your feet. Attention please: you should measure it barefoot.

Refund & Return Policy

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.

Contact Us within 3 Days after You Receive the Parcel

We only accept return applications that are within 3 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory please feel free to contact our customer service team via email at service@ifitdress.com, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems. Please note that you don't need to ship the dress back within 3 days. Our customer service team will inform you the ship back address after they approved your return request. Then you can ship the item back.

Returned Merchandise Must Meet Conditions Described Below

If you are returning dresses,shoes or other accessories, please make sure they are in their original condition - unworn,unwashed, unaltered, undamaged, clean, free of lint,hair or sweat, and without removing the tag.

After we get your complaint, our customer service team will work with you to figure out a solution together. The return request must meet at least one of situations below:

1. Defective, Damaged or Misshipped Products

When requesting your refund, please provide customer service team with photographs and detailed textual description clearly showing the problem with the products. If you believe your items were damaged or lost during shipping, customer service team also need photographs showing the damaged package as well as proof of damage or lost documentation from the courier firm in order to process your refund.

2. Size or Fitting Issues - More than 1inch Disparity and Unfixable

Because of the nature of different materials, a measurement tolerance of 1inch/2.54cm is allowed for both standard size dresses and custom size dresses. Our tailors have also made all dresses with additional fabric in the seams to allow minor size modifications to be made easily. If the dress measurement differences are more than 1inch/2.54cm, or the shoe measurement differences are more than 0.5cm for the length or 0.2cm for the girth,please just contact the customer service team to work out a solution together. If you select the wrong size, the return request cannot be accepted. If you want to exchange for another size, you need to pay for the cost of shipping back and forth. So please be careful to select your size by refering to our size chart at: http://www.ifitdress.com/dress-size-chart.html and http://www.ifitdress.com/shoe-size-chart.html

3. Color Issue - Not Including Ones Caused by Screen Settings

The settings of your computer screen may alter the color of the pictures shown on IFITDress.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us and we are always happy to help solve any problem. If you do want to know whether the color you chose is your expect or not, we suggest you to order color samples first.

4. Items that Cannot Be Returned or Exchanged

No returns and no exchanges for personalized items;No returns and no exchanges for earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.

Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address

Once our customer service team approved your return request, we will send you an email with information, like return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. Please note that you need to pay the shipping cost for the return. After you ship the item out, please send an email to service@ifitdress.com to tell us the courier firm you used and the tracking no. of the parcel.

After Receive and Check the Item, We Will Refund You the Money

After we receive and check the returned item, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 5 business days for it to be refunded to your PayPal account.

Normally, We Will Not Refund You the Money for Shipping

The actual shipping cost (not the sale price for shipping) is charged by courier firm, so that part of money would not be refunded when we accept your return request.

Returns without Our Customer Service Team's Approval Will Be Unacceptable

Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.

Force Majeure Disclaimer

Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.

Can dress be guaranteed?

Your satisfaction is our utmost pursuit. We have a professionally trained team who possess professional expertise, rich experience and unlimited credibility. Our dresses are streamlined into a system that strictly checks and double checks quality, from tailoring to delivery. Besides the guaranteed quality and top-ranking service, we provide you the most reasonable price, since we tailor bridal gowns, bridesmaid dresses, mother of bride dresses and varies kinds of special occasion dresses. We devote ourselves to making sure you get the perfect dress for any occasion. The following is how we guarantee the quality of our dresses.

Order Confirmation

The size and color of dresses are sensitive factors in the apparel industry. We have special employees to review the details of your order and check for anything that might influence dress processing. At the same time, an email confirmation of your order will have already arrived in your inbox.

Garment Tailoring & Checking

Each piece of our apparel and accessories is tailored by professional and experienced dressmakers. And we have advanced manufacturing facilities. The dress-making process is flowing and strict. So you just throw away your doubt and worries about the style and quality of the dresses at ifitdress.com.

Before getting the chance to be shipped to your front door, all dresses and accessories have to go through our rigorous QA procedure. Every item is surely first inspected inside and outside by our highly-trained QA team based on strict requirements and the International ISO quality standards. Then we do a basic check to make sure the product is consistent with every detail specified on your order. The item will not be allowed to be shipped out unless it meets all of our standards!

Garment Packing

Before packing, we do a thorough check to make sure the product matches your order and the right accessories are included.

Then, our packing team adopts effective ways to avoid possible damages during the packing process and make your package more water-roof, pressure resistant and air-tight.

As soon as your package is out of our door, you will receive an email informing you the tracking number. You can start tracking the package in 2 days; our customer service team will keep on tracking it until it reaches the destination safely.

Marvelous Customer Service

ifitdress.com has great customer service available for help 24 hours every day. No matter what the issue is, we're always here to serve you.

1.Can you customize the size of my dress?

Yes, of course. You can choose Custom Size and fill in the six accurate measurements: Bust, Waist, Hips, Hollow to Floor, Height, Heels Height. Then your dress will be tailored according to your own sizes and fit your better.Please check Measurement(which is the third block on the dress page,and Description is the first one) on each dress page to know how to get the measurements by the correct measuring guide.

2. Are you an online bridal store only?

Yes, all our business is done online and we do not operate any retail bridal store.

So far, ifitdress.com does not have any stores or sales offices. However, we carry out the strategy of cutting cost to pass on to our customers. So you can buy your favorite dresses at the unbeatable price.

3. Can I see the dress in other colors?

By clicking a color block , pictures of dresses in some corresponding colors will be displayed.Due to not all our colors are listed, if the color you want is not available in the menu, please feel free to contact us and tell what color you like for the dress. It would be better for you to provide a color sample so we will see if it will work out.

5. Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?

Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

6. If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?

No, there is no need to add the length of the heel to your "Hollow to Floor" measurement. "Hollow to Floor" and "Height" measurements are both measured barefoot. The height of heels need to be provided separately.

7. Will my dress exactly match the color I see on your website?

When we take pictures of dresses, we will try our best to offer their exact colors to our customers.

However, there might be a slight difference between the actual dress's color and what you see in the website, as the settings of your computer screen may alter the color of the pictures shown on the site . So Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you concern the color very much, please contact our customer service team to get some color samples.

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Customer Reviews

Reviewed by MONA

Aug 8, 2015

My dress is beautiful, true to size. The dress is packaged in a bag so it is wrinkled, I have to take it to the laundry, but except that I am quite satisfied with the dress and your service! Thank you!!

Amazing dress and I almost can't wait to see it!! I would like to order this dress custom made. But what is the size of Hollow to Floor?

Thank you for your attention to our website. It is a measurement from the center of the collarbone (Hollow) straight down to your feet,about the Measuring Guide,you can kindly refer to this lnik:http://www.uwdress.com/help-center/index/page/id/7/fid/36/.

I like this dress,and I want to order when I found my prince. Haha Can you guarantee that my dress is exactly like this one? please let know soon so that I can decide to order or not!

Thank you for your attention to our website. I'm glad to tell you that all dresses are made according to the pictures on our website.We would not make any changes without your special requirments,so please don't worry about it.

I would really appreciate if you could send me a swatch first. Can I return the dress if I do not like it?

Yes, we could send the swatch and the only fee you need to pay is the shipping fee. Would you please tell us more information about the swatch you'd like to get? Sorry,We do not accept return if there is no quality and tailoring problem.

I have recently found that I'm pregnant and that by the time of the wedding i will be around 20 weeks, just wondering is there anyway i can just order the next size up and if it needs any work Im able to take it in just before... Something like this would only happen to me hahaha! Could the standard size dress come earlier than custome size ones? 18 days is a little long for me to get the dress. Since we maybe have to alter here or there. I need more alteration time. ;)

I'm so happy to know you are having a baby now. :)You may give us a larger measurements so that it may fit you better.In addition, we could ask our tailor to leave 2 inches of margin on each side. If dress is tight on you, you may ask your local tailor to make an alteration. We do not have ready-made dresses in stock. We start to make your dress after you submit the measurements and it takes the same time to tailor a dress, no matter standard measurements or your own measurements.

WOW,Love the dress!! Amazing dress. I really want to buy one, but I don't know if there is enough time because my big day is in 25 days.If you can make it in such a short time,surely I will order!

Thank you for your attention to our website. Glad to tell you that we can make it.Usually, it will take 18 days for you to get your dress. If your time is tight, it will take at least 10 days for you to get your dress.Meanwhile, there is an extra charge of US$58 for this rush service.For details, pl

Will this price be availible next year? I have to lose weight now to make my wedding perfect... So could you tell me when is the last possible date to order?

I am not sure how long the promotion period will last or how long the dress will be available, if you like it, you'd better place the order as soon as possible, as sometimes we end it for the lack of certain fabric or other reasons. Usually, it takes you at least 18 days to receive a order. So you should order your dress at least 18 days before the big day!!