REPLY-ONE – PRECISELY PINPOINTED

CUSTOMER RESPONSE INTELLIGENCE

ReplyOne is a leading software intelligence for written customer communication where large volumes are involved. Exceptional response accuracy ensures companies achieve a high level of customer
satisfaction in end customer trade, contributing measurably to maximizing cost effectiveness and competitive capacity. Inquiries are responded to with perfect precision across all customer
contact channels – either automated or partially automated.

High level of transparency in reporting for history and real-time diagnoses, as well as for communication topics and communication volumes

Perfect usability with an easy-to-use interface in a total of five languages

REPLY-ONE BENEFITS

RESPONSE TEMPLATES WITH PERFECT ACCURACY

ReplyOne analyzes precisely what is requested in written inquiries and always suggests the right answer. The very first response template can be approved and sent out by the service staff member.
This accuracy in customer communication results in tremendous productivity gains, ruling out potential error sources and reliably securing a high level of communication quality – regardless of
human resources or staff form on the given day.

Unique categorization algorithm

Language and topic recognition in more than 40 languages

Analysis of more than 3,000 words per second

100 % precision in routing and staff allocation

UNIQUE Workflow Engine

Handling of one million documents per day

Up to 1,000 documents per minute

Five interface languages for simultaneous use by up to 5,000 members of staff

EXTRACT FROM OUR CUSTOMER LIST:

REPLY-HUB | OMNI-CHANNEL

FINALLY SOMEONE YOU CAN REACH ANYWHERE.

The ReplyHub offers an all-inclusive solution for the full range of conventional and modern customer contact channels using the written word. Thanks to the ReplyHub, companies can be contacted
from anywhere, regardless of customer preference.

Whether by mail, fax or electronic message – the ReplyHub interfaces can be flexibly adapted to any individual requirements stipulated by corporate structures, contact specifications or
existing IT infrastructures.

OMNI-CHANNEL – ALL WRITTEN CONTACT CHANNELS, INCL. SOCIAL MEDIA:

LETTERS

TELEFAXES

DOCUMENTS

E-MAILS

CHAT

TEXTS

FACEBOOK

TWITTER

WHATSAPP

GOOGLE PLUS

REPLY-ANALYTICS | ANALYSIS & CATEGORIZATION

THEY KNEW WHAT MY PROBLEM WAS RIGHT AWAY. IN A MATTER OF SECONDS.

ReplyOne features a unique categorization algorithm with highly scalable language and topic recognition. ReplyAnalytics captures more than 3,000 words per second in over 40 languages to carry out
its analysis and categorization.

The solution reliably identifies the topic and content in every written inquiry and filters the information provided to achieve precise allocation. The technology was developed at the DFKI – the
Germany Research Center for Artificial Intelligence – in Saarbrücken.

SOFTWARE INTELLIGENCE – FOR TOPIC RECOGNITION IN MORE THAN 40 LANGUAGES

ALBANIAN

ARABIC

BELARUSIAN

BULGARIAN

CATALAN

CHINESE

CROATIAN

CZECH

DANISH

DUTCH

ENGLISH

ESTONIAN

FINNISH

FRENCH

GERMAN

GREEK

HEBREW

HINDI

HUNGARIAN

ICELANDIC

INDONESIAN

IRISH

ITALIAN

JAPANESE

KOREAN

LATVIAN

LITHUANIAN

MACEDONIAN

MALAY

MALTESE

NORWEGIAN

POLISH

PORTUGUESE

ROMANIAN

RUSSIAN

SERBIAN

SLOVAK

SLOVENIAN

SPANISH

SWEDISH

THAI

TURKISH

UKRAINIAN

VIETNAMESE

REPLY-LINK | INPUT-ENRICHMENT

GREAT, THEY MEAN ME. NOT JUST ANY ONE OF A THOUSAND CUSTOMERS.

ReplyOne can be flexibly integrated into any existing IT infrastructure – and, together with ReplyLink, genuinely enhances information networking. The solution boosts information transparency,
ensuring personal and professional customer care.

THAT’S EXACTLY THE ANSWER I NEEDED.

ReplyOne’s unique workflow engine and high-capacity process architecture can handle up to one million documents a day, allowing up to 5,000 staff members to use the software simultaneously in
five languages. The invisible distribution process in the background ensures that the correct response template is generated for correct staff allocation.

The system checks the level of urgency, as well as which department or specialist is responsible and whether they are currently available. In this way, customers receive reliable responses to the
issues they have actually inquired about.