It's a little nitpicky, but also amusing. And parts are dead-on. Why isn't it obvious where the power cord goes? Why, for instance, doesn't a touchscreen computer's touchscreen work when it's first turned on? Why should someone ever have to plug in a keyboard or mouse?

Miller: No doubt it took a lot of very smart people a very long time to bring this machine to market. It’s obvious that this represents the dedicated labor and craft of programmers, artists, designers, engineers and more, and I honor their work. But it’s a shame that Microsoft failed to with even the most basic usability review, which would have turned up the issue of the power cord. Even a simple, final walk-thru of the most common Use Case - that of a customer who buys and receives a new Surface unit - would’ve revealed the fact that there is no instruction, anywhere, to open up the keyboard and mouse and use it to launch the software.

As Miller's colleague says, "Oh, it’s just so…Microsofty." Not the reputation Microsoft should aspire to.