Posts In : jolt consulting services

During the 2018 Mechanical Service Contractors’ Association (MSCA) Conference, Steve Smith, MSCA Vice Chair and SVP of ACCO Engineered Systems, shared his perspective and experience working with Jolt Consulting Group and ACCO’s journey to identify and select field service management and ERP solutions. During this podcast, Steve highly encourages...... Read More

Earlier this month, we reminded readers about the top strategic trend of 2018, according to a survey conducted by Field Technologies Online increasing the efficiency of field technicians—and now we’d like to focus on an initiative every business can identify with: increasing revenue. Although in the number three spot...... Read More

It’s over halfway through 2018, but that doesn’t mean it’s too late to focus on the top strategic trends in service this year. According to a survey conducted by Field Technologies Online,the number one strategic initiative to target – according to 74 percent of respondents – is to increase the...... Read More

Customers perceptions and related feelings caused by the one-off and cumulative effects of interactions with a supplier’s employees, systems, channels or products is the literal definition of Customer Experience (CX). It’s important to note that the customer’s perceptionat every interactionis an integral part of the CX formula. Improving the...... Read More

In this “age of the consumer,” where customers are more empowered than ever before because of the ability to access information about products and services in real time, it’s increasingly more difficult for service businesses to keep up with customer expectations and increase profits year after year. However, service companies can learn how...... Read More

Voice of the Customer (“VoC”) is defined as a set of activities or processes which capture customers’ expectations, preferences, and aversions. Today’s best-in-class service firms are able to stay in tune with the customer and potential customer needs by not only developing a well-oiled VoC program but also implementing...... Read More

Jeff Oskin, Jolt’s CEO and President, is featured in Mobile Reach’s Five Questions for a Field Service Expert podcast series. In the podcast, Jeff discusses the macro trends currently driving the service industry and outlines the questions a service leader should ask software providers when they are evaluating solutions to automate and improve their...... Read More

Today’s leaders in the service industry must focus on measuring metrics to proactively manage their business – recall the famous quote by Peter Drucker “What gets measured, gets managed.” But how do leaders measure real-time results in an environment where analysis paralysis exists because data can become overwhelming? First,...... Read More

Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service industry when insight into metrics positively impact the Customer Experience (“CX”) It’s no longer viable to base business decisions...... Read More

This is the second of a two-part blog series. Click here to read the first in this blog series which discussed technology requirements for mobility and subcontractor management. With over 40 MEP and HVAC projects, Jolt Consulting is well versed in assisting MEP and HVAC service organizations navigate their...... Read More