Privacy Policy

At VetSupply.com.au we value the privacy of our customers and insist upon the highest standards to ensure that their personal and financial information is secure at all times.

This Privacy Policy explains the manner in which we collect information, both personal and non-personal, the way in which we use it and the circumstances under which we disclose it.

Personal Data Collection

We only collect such personal information as is essential to provide the services that you sign up for. All our customers are required to register on the site and provide us their name, their address and their contact information. This information allows us to fill orders and deliver them. We expect customers to provide us accurate information, as this data helps us in processing orders and allows for quick delivery without any delays.

At VetSupply.com.au, we also offer our customers the option of using the website as a guest. If a visitor to the website does not not wish to register, they can use our services as a guest. For those who only wish to browse the site, they can do so anonymously.

From time to time, we may also conduct some surveys and research to help us in offering better service to our customers. This information is collected and used to maximise the value of our services. However, you may choose not to participate in these surveys.

Customers who subscribe to our website, will be offered a free subscription to our newsletter. These newsletters offer information about pets and latest offers that we may have. Customers can choose to unsubscribe from this at any time.

Cookies:

Like most other websites, we use cookies to collect user information. These cookies help us in understanding your preferences by giving information like the frequency of visits and pages accessed from our site.

We receive and store some information whenever someone visits our site. This information includes the IP address of the system used to access the site, the date and time of visit and the web pages accessed.

The information collected helps us to understand the frequency and duration of visits. It helps us to customise our services and offers and improve our services. It does not provide any personal or identifying details of the user.

Disclosure of information:

Your contact information like phone numbers or emails will be used for notifying you about your purchase as well as order status. We may also use it for marketing and promoting products that are relevant for your pet. You may choose to unsubscribe at any time if you do not wish to receive any promotional emails.

We assure you that VetSupply does not sell, rent or share any personal information. Neither do we disclose this information to any third party without your consent. The only exception in this rule is when we need to provide this information to enforce a law or to establish a legal claim.

Security Precautions:

It is our legal responsibility to ensure that customer information gathered, used or revealed by us should be accurate, updated and stored in a highly secure environment and we take every precaution to do so.

Whenever you change or amend your information, we offer the use of secure servers to do so and follow stringent guidelines to ensure that there is no unauthorised access to this information.

Changing your personal information:

You can change or amend your personal information at any time. Just log on to the site and click on your profile to update the information and save it. Alternatively you can contact us and we will update it for you.

Unsubscribe:

If you want to unsubscribe from any of our promotional services then login to your account and update your profile or send us an email.

Contact Us:

For any concerns, queries or suggestions, please feel free to contact us by calling us at 1-300-838-787 from Monday to Friday, 9:00 AM to 7:00 PM AEST or write to us at support@vetsupply.com.au.