To reset a BlackBerry® smartphone to factory defaults, complete the following steps:Warning: Back up the data from the BlackBerry smartphone to a computer. For assistance with backing up data on the BlackBerry smartphone, see KB12487.On a 32-bit Windows® XP to Windows 7 operating system (OS), complete the following steps:

Note: In the Mac OS X environment, if the BlackBerry smartphone has a password set, you must specify that password within the command. For example: ./bbdm -password 12345 resettofactory (where 12345 is the BlackBerry smartphone password).