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FREE WEBINAR

How to Move Your Contact Center to the Cloud

Wednesday, May 12th, 2010 | 12:00 pm ET/ 10:00am MT

Are you nearing the end of life or facing capacity constraints with your
current hardware and software? Is there a need to build a disaster recovery and business continuity plan? Are you facing a costly hardware/software upgrade cycle? Do you need to integrate social media into your contact center strategy? Join us for this important webinar where experts in the cloud based arena will teach you what you need to know to overcome these issues.

What Attendees will learn:

What cloud based solutions are available for your contact center

How to develop a strategy and tactical plan to migrate to the cloud

Real life example from a customer who made the switch

What the industry analysts are saying about cloud computing for the contact center space

Who should attend:

Anyone currently facing any hardware/software issues

Anyone responsible for improving the customer experience

COO, CIO, CTO, Operations Management, Contact Center Director

Presenters

Ron Goldman

Jonathan Judd

Patrick Barnard

Malynda Gardner

Ron Goldman

Director, Service Cloud, Astadia

Ron Goldman runs Astadia’s Service Cloud line of business and is an evangelist for Cloud Computing for the contact center. He helps tech support, customer service, marketing and telesales organizations improve the customer experience, build loyalty and improve financial performance. For more than 25 years Ron has been at the forefront of implementing innovative technology that drives business value for the contact center, telecom providers and professional services firms.

Jonathan Judd

Business Development Manager, inContact, Inc.

Calling on more than 17 years of management and operations experience in the contact center industry, Jonathan Judd serves as business development manager for inContact. His primary responsibilities include developing new partner relationships and strategic alliances and driving sales opportunities through new and existing channels.
Jonathan leverages an expansive expertise in both customer service and technical support to bring a knowledgeable and customer-sensitive approach to business development for inContact’s cloud-based call center solutions. Prior to joining inContact, Jonathan held various operational and tech management positions with large companies like CVS Caremark, H&R Block and Kohl’s Department Stores.

Malynda Gardner

Client Support Manager, Silverpop

Malynda Gardner is client support manager of Silverpop, a SAAS company that enables businesses worldwide to build relationships with customers and prospects through the creation, automation and delivery of relevant online messaging. She has been in the support arena for almost 10 years encompassing a variety of fields and worked to help create synergistic solutions to the most pressing support dilemmas utilizing tools such as inContact and Salesforce. Prior to her current position, she led the client support team at Apptix. Raised in New York, Malynda now lives in Atlanta, Georgia with her hyperactive bulldog Nibbles.

Patrick Barnard

Senior Web Editor, TMC

Patrick Barnard is senior web editor for TMCnet. He is former managing editor for Multichannel Merchant magazine, a Penton Media publication focused on all aspects of multichannel marketing. He is also former associate editor for Customer Interaction Solutions magazine, a TMC publication, and also served as assignment editor for TMCnet. Barnard is also former editor of the Darien Times, a community newspaper serving the town of Darien, CT.