One plaintiff, Leena Dawes, said she had an UberX driver “forced”
her guide dog into the closed trunk of the sedan. Allegedly,
Dawes “pleaded” the driver to stop driving so she could get her
dog, but the driver refused to pull over, according to the
report.

The alleged cases of discrimination all involve Uber’s UberX
service. The service, which the complaint praises as “highly
cost-effective and widely available,” uses a mobile app to
connect unprofessional drivers with passengers.

The plaintiff for the lawsuit is Michael Hingson, a member of the
National Federation of the blind in California. He is a public
speaker and author who has used a guide dog for decades.

Uber says that any drivers who are proven to be guilty of the
actions alleged in the complaint will be removed from the
service. “The Uber app is built to expand access to
transportation options for all, including users with visual
impairments and other disabilities,” the company said in an
emailed statement. “It is Uber’s policy that any driver partner
that refuses to transport a service animal will be deactivated
from the Uber platform.”