If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.6 out of 5 by 44
reviewers.

Rated 1 out of 5 by Go2Catalog Would NOT purchase if you have animals or heeled shoes
We have purchased many rugs from Ballard, our 'GO TO CATALOG"! This has been our only true disappointment. Initially we loved the look; however, within a very short time it looked worn and we had to continually clip snagged pieces from our dogs and snags from our shoes (not a problem with any other prior rug). Additionally, the instructions included not using a "brush" vacuum on it? Odd for an indoor/outdoor rug. It is now rolled-up to be donated! Very disappointed!
August 12, 2016

Rated 1 out of 5 by Spicey Extremely disappointing!
I purchased this rug for my dining room. I found that it did not hold up to any foot traffic or spills. I was very disappointed since this was the opposite of its description...plus very pricey. The rug took on a very shabby appearance early on. When I washed it outside and let it dry in the sun, it developed a musty smell which never went away. It is now awaiting the bulky item trash pickup on my curb.
November 16, 2015

Rated 1 out of 5 by KaciePinot Beautiful rug. NOT an outdoor product
I purchased the 8' x 10' rug to go underneath our dining table on our patio. The rug is lovely and exactly like the picture. HOWEVER, it is not ideal for outdoor use. One little rain shower and it is soaking wet for days. It is not meant for true outdoor use. It would be fine on a screened-in porch or covered patio. I think I can use it in the house somewhere, but I would not have purchased this product had I realized it would 'absorb' the weather so poorly.
June 25, 2015

Rated 5 out of 5 by LynArk Beautiful, soft rug
I ordered this rug for my kitchen, but it was slightly larger than expected. Instead, it is now gracing the tile floor in my front entryway to replace an older rug that wasn't quite right in that location. It looks great! The rug does not feel like an indoor/ outdoor rug. It is soft and plush on bare feet, but I'm glad for the durability for the location I chose. The colors are softly neutral in the taupe and aqua version, with just enough pattern to set off the entryway next to the off-white carpeted dining area and living room. I'm happy with my purchase!
May 12, 2015

The pattern reminds us of the colorful printed fabrics you find throughout
the eastern Mediterranean. Surprisingly soft to the touch and extremely durable, it's machine loomed in a sisal weave of washable 100% polypropylene to resist fading and mildew. Use ...

The floral medallion motif is woven in muted taupe on a sand
ground, giving it a neutral look that works with lots of fabrics and paint colors. Hand hooked in a loop construction of 100% polypropylene that's soft underfoot, but ...

The delicious design for our Café Indoor Outdoor Rug is based on
the chalkboard signs you see in French bistros describing the day's menu. Hand hooked in a loop construction of washable, poly-acrylic pile that's soft underfoot, but durable enough ...