Trion Worlds brings Joe Brogno on as ArcheAge’s new community manager

Trion Worlds announced Joe Brogno, otherwise known as “Muzzy” to the studio’s community, was being transferred over from Atlas Reactor to ArcheAge as the fantasy MMO’s newest CM. Brogno won’t be replacing Seraphina Brennan, as she will remain as the game’s senior community manager.

The team revealed the shift in personnel on a Twitch livestream, which wasn’t exactly received with open arms by the community. On the forums, players expressed indignation over the new CM’s alleged ignorance about the basic concepts of the game and Trion’s decision to ignore pressing issues in favor of promoting some of its cash shop items. You can watch the stream after the break and decide for yourself.

Someone sent this Reddit post screenshot to a discord group I’m in.
Reading this, I am wondering if any serious questions that I may ask in the forums, will be met with similar trolling attempts by Trion CM. What happened here? First time I’ve ever seen a CM of any game respond this way.

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1 year ago

Reader

Scarlet_Shocker

I’ve asked a few serious (and some frivolous) questions in the group and haven’t had any issues with moderation. The forums aren’t that active, perhaps because with a relatively small player base, and such a wide net cast on social media, there’s less incentive for players to join the official forums. But I’ve always found it quite a friendly happy place and have no fear of posting.

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1 year ago

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Lil Newbie

Ah well, I didn’t mean just in the official forums. But also on reddit or wherever there is a discussion about AA.
Thank you for your response. That’s nice that the forum people are friendly. As a general rule, I don’t respond to troll posts at all. Very surprised to see that screenshot. Made me wonder if something extraordinary happened, which was why I asked :)

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1 year ago

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Godiva

So much Cringe

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1 year ago

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Shiro Madoushi

The people over on reddit have affectionately started calling him Muzzle. His community management style appears to be a combination of ban and delete.

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1 year ago

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Malcolm Swoboda

They were training him for a while. He’s nice but doesn’t know the games – though maybe he doesn’t need to, I dunno.

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1 year ago

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Scarlet_Shocker

he certainly knows AR very well I’d say.

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1 year ago

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Necromonger

No Tricks No Traps something something….

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1 year ago

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Scarlet_Shocker

…. just good old fashioned laser

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1 year ago

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Scarlet_Shocker

This isn’t necessarily good news for Atlas Reactor which makes me sad because it’s a fantastic game and one of Trion’s hidden lights. It needs a lot more support. But we wish Muzzy well.

On the forums, players expressed indignation over the new CM’s alleged ignorance about the basic concepts of the game and Trion’s decision to ignore pressing issues in favor of promoting some of its cash shop items.

Bring back our loveable corrupted CM, Sir ‘Scapes’ Longshanks! You know, the guy who was in on the Archeum shortage and Castle egg debacles for under the table payments from PvP guilds? Miss you Archeage!

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1 year ago

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ceder

Their corruption is top down.

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1 year ago

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squid

One of the only games that people loved more in early access than after release.