Re: Over 2 weeks waiting for a reply to ticket

I've just taken a look at your ticket and it appears for some reason the order hasn't completed to move you to ADSL2+. I'll get this placed again for you on Monday and we'll update your ticket then.It's also worth noting that when you raised the ticket for the trial there was the following text on the page:

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Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.