Payment MUST be made in full before we will start to process any orders. Credit Card Payments will be processed every morning, so please be aware even if you purchase at night it’s likely in some cases we wont process the payment until the next morning.

SHIPPING:

Your items will be shipped within 5-9 days from your purchase date this allows enough time to us to custom print some stock and handling delays. Sometimes if orders are in high demand there may be up to 2 weeks wait however you will be notified about this via email.

Due to Australia post systems on our website some items may be shipped via regular E-Parcel due to your location or item purchased.

International orders will be shipped via E-Parcel unless you select the DHL option in the check-out.

We are not responsible for any international taxes or import duties your order may have when it enters your country form Australia.

POSTAGE:

We use our good friends at Aussie post for all our Uncle Reco online store distribution.

We ship worldwide from our distribution centre in Melbourne Australia.

We have 2 postage options: EXPRESS, AND INTERNATIONAL SHIPPING

We will send your items by your choosing postage option AFTER the 5-9 days in printing and handling delay. Therefore if you choose and pay for express post you will still end up getting your item before a customer that has just chosen regular post.

If you pay for registered or express post you will have the luxury of a tracking number upon request.

RETURNS AND EXCHANGES:

We accept returns however the customer needs pay for postage back to us and then again back to them, please email us your order details before sending anything back to us so we can check stock levels of sizes or designs that you are swapping it for.

If an item is wrong by our error then please email us at sales@unclereco.com and a customer services representative will help you get your correct item sorted.

If an item is wrong or damaged on our error we will pay for your postage back to us and replace the item for you at no further costs.

If you require an exchange, you have14 daysto contact us via email to organise an exchange, and30 daysto have to product/s returned to us from the recieved product date.

REFUNDS:

Sorry unfortunately we are a small business and DO NOT DO REFUNDS for incorrect sizes or wrong products ordered, however we do offer exchanges. For size changes and products swaps, postage must be covered both ways by the customer.

We DO NOT offer exchanges or refunds if the product you ordered is out of stock or was a clearance item / lucky dip. We also DO NOT offer exchanges or refunds on womens swimwear if the hygiene patch has been removed.