Depository receipt holders

Every year, a questionnaire is distributed to depository receipt holders in all the countries with Triodos Bank branches. This survey provides insights into how satisfied the co-owners of Triodos Bank are, assesses whether Triodos Bank is striking the right balance between its financial and non-financial returns, and taps into this important stakeholder group’s views of the environment the bank operates in. In 2013 over 90% of respondents thought Triodos Bank aligned its mission and financial returns effectively. Fewer than 2% disagreed.

The survey is delivered before Triodos Bank’s Annual General Meeting (AGM) and a series of depository receipt holder events in the branches. The outcomes are used during the AGM prompting questions and discussions during it. The AGM itself is broadcast online so as many depository receipt holders as possible can ask questions of, and hear from, Triodos Bank’s senior management, Supervisory Board and the Board of SAAT.

Triodos Bank’s share capital has been entrusted to the independent Foundation for the Administration of Triodos Bank Shares (Stichting Administratiekantoor Aandelen Triodos Bank (SAAT)). This body makes sure that the mission of Triodos Bank is safeguarded. Representatives of this body are present at the Customer Days and have feedback sessions with the management of the branches. Triodos Bank, and the Board of SAAT, intends to deepen their engagement with the bank’s co-owners in the coming years.