The scanner doesn't work properly when I press the start button. What should I do?

If the scanner button does not start the correct program or perform the correct action, try these solutions:

Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection. Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.

Check the USB cable connection between the computer and scanner.

In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.

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