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Taming the monster VoIP survey

Business communications revisited

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Reg reader studies Every now and again, we don't nail things first time when it comes to questionnaire design, so first, apologies to all those who took one look at our monster Unified Communications survey last week and decided, understandably in hindsight, it wasn't for them.

The problem we had was wading into the specialist stuff right away, meaning non-specialists were confronted with a load of questions they couldn't answer comfortably. we fell into the trap of assuming there was a lot more knowledge of unified comms out there than there actually is. Taking on board your feedback (and, quite frankly, noting the high bail out rate), we have therefore given the survey a makeover.

So, take a look at new version if you have things you want to tell us about the evolution of business communications in general. We have restructured the survey into sections, starting out with generic questions on things like telephony, messaging, conferencing, etc, then moving onto unified comms, firstly at a high level, then drilling into some of the implementation specifics for all you experts out there. The idea is that you can comfortably answer as much or as little as you want.

The new survey is available here:

In the meantime, a big thanks to those who completed the original version last week – for those with experience, it seemed to work very well. Anyway, no need to go there again as the core questions haven't changed, they have just been reorganised to make the survey more accessible to non-specialists.