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Needs management clear-out

So where do i start?Table of 6 booked for a friends birthday meal on Saturday night for 7-30.Bar serves decent selection of beers and spirits so ordered our drinks to be then shown to our table in a completely empty 50 settings? restaurant.Ordered our starters and some more drinks.Drinks delivered to our table some 10 mins later to then be asked for our selected mains.[4 Steaks,Steak pie and Salmon].The starters came about 15 mins later and were ok. Nothing special but ok. Still no others in the restaurant at this point and it felt a bit strange sitting in a completely empty restaurant in the center of Brackley on a Saturday night but we kept ourselves entertained exchanging stories etc.About an hour after taking our seats the meals were presented to our table in "twos" ie first 2 steaks,then a 2-3 minutes later the next 2 steaks.As i was one of the first to be served asked where my Pepper sauce was to be told "its coming".There was then a silent 5 minutes of no movement whatsoever with the final 2 meals ie the Pie and the Salmon.As you might expect our food was now getting cold waiting for the final 2 meals to arrive and just as one of us were getting up to find someone,the waiter came to our table apologizing and said that "THE STEAK PIE" was off as they had run out.[anyone laughing?] and is there...So where do i start?Table of 6 booked for a friends birthday meal on Saturday night for 7-30.Bar serves decent selection of beers and spirits so ordered our drinks to be then shown to our table in a completely empty 50 settings? restaurant.Ordered our starters and some more drinks.Drinks delivered to our table some 10 mins later to then be asked for our selected mains.[4 Steaks,Steak pie and Salmon].The starters came about 15 mins later and were ok. Nothing special but ok. Still no others in the restaurant at this point and it felt a bit strange sitting in a completely empty restaurant in the center of Brackley on a Saturday night but we kept ourselves entertained exchanging stories etc.About an hour after taking our seats the meals were presented to our table in "twos" ie first 2 steaks,then a 2-3 minutes later the next 2 steaks.As i was one of the first to be served asked where my Pepper sauce was to be told "its coming".There was then a silent 5 minutes of no movement whatsoever with the final 2 meals ie the Pie and the Salmon.As you might expect our food was now getting cold waiting for the final 2 meals to arrive and just as one of us were getting up to find someone,the waiter came to our table apologizing and said that "THE STEAK PIE" was off as they had run out.[anyone laughing?] and is there anything else he fancied [free of charge of course !]We sat there in amazement and frustration and the irony is that it was the "Birthday boys" meal .Anyway he chose Gammon steak and off the waiter went to the kitchen but before he did i then asked "so where are our sauces for the steak"The 4 plates with Steaks on were now just about cold and we started eating as it was now embarrassing for the person who suggested the Hotel restaurant as the choice.5 minutes later the sauces arrived along with the Salmon meal and then the Gammon some 5 minutes after that and by which time we had finished our Steaks .So ,not a good night ! This Hotel could be the best venue in Brackley but it has such an awful reputation both locally and on "trip adviser" that no one should waste their money on this place.And besides all of this regarding the restaurant,the gents hand-drier didnt work and subsequently the floor being covered with toilet paper after people drying their hands and one or more of the 3 urinals were leaking and thus there was urine all over the floor and being walked into the Hotel itself.Awful place!More

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Room Tip: Read reviews as locally known to be pretty poor

Stayed: January 2018, travelled with friends

Location

Service

Ask andrew r about The Crown Hotel

1 Thank andrew r

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Visited the hotel for a private function and living some distance away I decided to book a room and stay overnight not expecting anything too much after reading the reviews. The room itself (22) was smallish but clean, very dated (bathroom had been refurbed though). After living in the room for a couple of hours the TV failed to pick up a constant signal and the bed had most definitely seen better days. The room itself was comfortable enough, but not exceptional. However the location of this room may have caused anyone with poor mobility some issues as it was in the very top of the building up several staircases and interlinking corridors.

The staff at this hotel at this hotel, whilst friendly enough were all foreign and in many cases very difficult to understand. The breakfast on my booking was included FOC, it was mediocre, the cooked breakfast was in a buffet style, however the eggs were thrown onto a plate and left congealing on the side, the bacon and sausages had seen better days and the beans had been lingering for a while. If I'd have optionally paid for it I would have felt robbed.

On the whole my visit was too bad. It just wasn't exceptionally good. I would say that this hotel is more about functionality rather than luxury. If your looking for a sumptuous experience then this isn't for you. However if your just wanting a bed with not too much else this meets the grade.

Stayed: January 2018, travelled solo

Value

Cleanliness

Service

Ask Coachman3982 about The Crown Hotel

Thank Coachman3982

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Stayed in one of the newer stable rooms away from the main hotel. The rooms are fairly modern and basic. The biggest flaw of the room is the fire escape light above the exit door which when you turn the lights out to go to sleep continues to glow an extremely bright green. Two towels and several pairs of socks failed to quell the iridescence of the damn thing. It’s not as though the room was so big as you would struggle to find the exit in the event of a fire. That aside, with the duvet pulled over my head I did manage a fairly good nights sleep as the bed was quite comfy.

Stayed: January 2018

Ask Jamie P about The Crown Hotel

Thank Jamie P

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This pub restaurant is very distressed . The young barman was pleasant enough. We ordered macaroni cheese. The dish wasn't macoroni pasta and the sauce was sloppy it was more pasta bake!!! I ate mine it was ok my friend didn't like it as she'd ordered macaroni cheese. We sent hers back and nicely asked for a refund. The manager wouldnt talk to us when he eventually did he was crazy becoming angry for no reason and mishandling the complaint. He only refunded when we dialled management he then announced we were barred !!!!!!! Outrageous truly strange behaviour he needs removing!!!!!!

Stayed: January 2018, travelled with friends

Ask Gretton about The Crown Hotel

2 Thank Gretton

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

What a great experience. Beautiful old building, just mind your head on the beams going up the stairs and in some of the rooms if you are tall! :). My father and I's were roomy, wonderfully clean and extremely comfortable. The manager and staff could not do enough for us. No elevator but they hauled our bags up three flights of stairs. The bar felt warm and cozy on a cold winters night and the slight smell of the 'real' fireplace was awesome. Did not eat in the Restaurant for Dinner, but the English Breakfast oh my goodness, freshly cooked, absolutely delicious. I have no hesitation in recommending.

Stayed: December 2017, travelled with family

Value

Location

Service

Ask sjthebrit about The Crown Hotel

Thank sjthebrit

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

On first arrival it looks ok and as a cheap holiday 30 pound a night each for a family room with 3 adults in we thought well what can you expect but we didn’t expect it being something half faulty towers half horror film we check into our first room to find the door did not fit the tv did not work and there were mushrooms growing from the wall when I confronted the front desk about it he looked confused as to how they had got there as if they had poped up after it had been cleaned our second room was. Much better although with sloping ceilings and floors it felt like a circus fun house I would advise getting food at a pub just up the road we ate there and it was very nice Shane we couldn’t have stayed there breakfast was a similar affair great if you love fighting for three rashes of backib between 20 people and greasy eggs left stacked on a plate over all it is a cheap hotel but there is no excuse for the unclean and unsanitary conditions that it was in I would not be returning

Stayed: January 2018

Ask Jamie W about The Crown Hotel

1 Thank Jamie W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC