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Will United Airlines Incident Change the Way We Fly?

Cellphone video showing David Dao, a 69-year-old doctor, being dragged off United Airlines flight 3411 at O’Hare on Sunday night generated widespread public backlash. But what impact – if any – will it have on the airline’s financial bottom line or flight policies?

The airline’s stock has dipped since the video went viral on Monday, but not dramatically, at least yet.

After sending an email to employees Monday calling the passenger “disruptive and belligerent,” United CEO Oscar Munoz struck a more apologetic tone in an interview with ABC’s “Good Morning America” two days later, acknowledging that staff were not provided “proper tools, policies and procedures that allow them to use common sense.”

Munoz said all passengers on Sunday’s flight will be compensated in the amount of their ticket.

Four passengers were asked to leave that flight because it was overbooked – a controversial but common practice wherein airlines sell more tickets than available seats in anticipation that some passengers will not show up for their flight.

Joining us Thursday to discuss the effect United’s recent episode may have on the flight industry is aviation attorney John Hoff and Joseph Schofer, a professor of civil and environmental engineering at Northwestern University who focuses on transportation policy.

April 13: United Flight 3411 passenger Dr. David Dao was released from the hospital Wednesday night, after being treated for a concussion, broken nose and the loss of two front teeth, according his attorney.