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Updated: 03/31/2015

Sales And Service Associate:
Sells company products and/or services to meet all of the needs of existing and potential customers while rendering quality service in accordance with company goals to attain growth, profitability and customer satisfaction. Handles customer transactions or requests while providing courteous,... [+] More

Sales And Service Associate:
Sells company products and/or services to meet all of the needs of existing and potential customers while rendering quality service in accordance with company goals to attain growth, profitability and customer satisfaction. Handles customer transactions or requests while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Identifies customers' needs and ensures customers receive a positive impression of the organization. Builds effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about the company's products and services that are most appropriate for their situation. Processes payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures. Gathers data by conducting in person or phone interviews with clients or prospective clients and discusses product or service recommendations. Seeks information from clients and prospective clients to understand possible changing situations, needs, and desired benefits, and evaluates product or service alternatives. Responds effectively to customers requesting to return merchandise, cancel services, or close their accounts, determines reason for dissatisfaction, and offers possible alternatives. Supports marketing campaigns and product launches, modifying sales techniques to achieve sales results. [-] Less