Member Reviews

They bring you in with LIES then try to SCREW you. Then threaten to beat down your Father!:

I was looking on eBay for a truck in my area. I found one that was at Metro Ford in Raynham. It was a 05 F-350 with 95k miles. They were asking $19,500 and the book value is $17,300 on it so they had a button that said "Make an offer" I offered $15,000 and I had a mustang to trade. The next day a women named Jennifer called me and said that she talked to her boss and it was good to go and to come on down, so we could finalize things. I came down with my parents and we talked to a man named Joe. I told him my story and he said alright I'll run it through my boss. He came outside and asked us if we wanted to drive the truck. We drove it, came back and he sat us down and looked at my car. He finished with that and went over to the desk and took 15 min. He came back and told us that the KBB on the truck was $19,900. I told him I made and offer on ebay and it was accepted, so why were they trying to tell me that they wanted $19,900. I said I'm not paying that, I wanted the original deal $15,000 + $7000 for my Trade which it was booked valued at. They said they couldn't do that and my parents and I argued for a bit and decided to walk out. He then proceed to bad mouth my car and how it's not worth it. I told him I want to talk to the manager, and he said he will get the owner. I don't know if it was the actual owner, but he came outside and greeted us. I told him the story and he said that he never authorized that and he authorizes everything before it goes out. I told him I have an email stating it was a deal for $15,000 and he said "forget Jennifer" she has nothing to do with it. He said that he needs to fix these trucks up and make a profit and how is he going to make money when he's selling a truck for $15,000. I then proceed to call them liars and they shouldn't do that to people. We started to get into the car and my Father called the "owner" a swear word because he was mad about the whole situation. The "owner" started walking back to the car and said" So you're threatening me, you're lucky you're a old man because I would kick your a@s" I think that quote right there proves that these people are not at all professional and don't take treating people right seriously. Don't go to Metro Ford EVER unless you want to get scammed and treated like garbage.

by Mike Frizado on June 22, 2010

Non existent service after sale!:

I just purchased a used $22,000 Ford F-150 10 days ago from Metro Ford in Raynham,MA and found the service after the purchase to be non existent. I had a good sales experience and expected
the same good service after the sale but was very disappointed. I had purchased a $2100.00 warranty that was negotiated into the deal. I drove the truck back with two issues ten days after purchase when I realized the problems. I brought the truck into Metro Ford and was told the radio needed to be replaced under the warranty and I would have to pay the deductible of $100.00. Plus the cost of
the cowl part that was broken since day one, $75.00 not covered by the warranty. I spoke to the my original sales manager Mark Daniels and explained the situation and was told there was nothing they could do. I am disappointed that they would not absorb those minimal costs where these were
obviously issues from the date of purchase. I also found another customer on www.yelp.com with the same after sales experience. So be warned if your looking for a dealer that has a good reputation for good service after the sale I recommend you go elsewhere.

------- (update) I have since received a follow up call from the store manager Mark Hampston after faxing my review . I was offered a replacement cowl but was told there was nothing that
could be done for the deductible. For me, Its not the $175.00 out of pocket expense that's the problem but the fact that after buying a $22,000 truck I would think they would be more accommodating to fix these small issues. I was told by the manager that the only thing the dealership is obligated to fix after the sale is safety related items per Mass. law. So this means that If you purchase a used truck from Metro Ford, anything that is broken after the day of pick up won't
be fixed and is your out of pocket expense. That is Unless you plan on arguing to get only a portion of what you deserve. I have decided not to except there poor offer and post this so everyone would hear about my after sales experience. So I would recommend finding a dealer other than this one