Our values - The Rochdale Way

The Rochdale Way sets out the values that are at the heart of how we approach all of the work we do. To help us all make these values real we have developed a set of behaviours for us all to adopt.

Valuing our People

We respect others points of view and give them freedom to use their initiative. We encourage all team members to participate fully and we recognise and acknowledge when work is done well.

Focusing on Customers

We treat our customers fairly, and listen to their needs. We keep them informed, manage their expectations and deliver the services they need.

Acting with Integrity

We’re open and honest with each other and our customers, and respect that people have different opinions and points of view. We take responsibility for our actions and hold our hands up when we make mistakes.

Using Time and Money Wisely

We work as a team to plan activities that achieve our goals and we ensure tasks are allocated to the right people. We share good practise with others and continually make every effort to improve the way we work.

Working Together

We work as a team to create a fun and friendly environment where all staff can work closely with their colleagues and our partners. We work together to achieve the best possible outcomes for our customers.

Always Learning and Improving

We’re always looking for new ways to improve the services we deliver to our customers. We create an environment which enables learning and encourages and supports challenge. We support people to take risks and learn from our mistakes.