Chiropractic Success Starts with You

Recently, one of my employees shared with me her Facebook post from seven years ago. Her post stated, “I am praying to find a good job, a place where I can be happy and have a long career.” This year, she will be celebrating six years with us. She was our 4th full-time employee and over the years, we have undergone so many changes within the company. The one thing that has remained the same was the decision to Invest in my team through internal and external training. We have annual team training, but each of them, depending on their positions in the company and their interests, has sought out individualized training. One of our employees just completed her Certified Professional Compliance Officer Training, several others are about to embark on their Medical Compliance Specialist Training and another is getting a software certification.

Training is becoming a lost art in the business world. We live in a world where we are so busy being busy that we throw new employees, and even our existing ones, into the eye of the storm with little to no instruction on how to do their jobs, much less how to do them well. In today’s complex and compliant healthcare environment, it is imperative that we take the time to cultivate and develop the talent in our offices.

Making training a priority is a great way to lay out your expectations, improve productivity and morale. Start by picking an area for improvement at each team meeting. Discuss billing, coding, your financial policy, and patient communication. Explore out-of-office training on leadership and communication. Take your team to conventions and seminars. The older I get, the less I look forward to attending my annual convention for the mandatory CE that is needed each year, until I arrive at the event. Seeing old friends, meeting new ones, and learning new techniques and processes, rejuvenates my spirit and love for this amazing profession. Letting your team experience these events with you is a great way to ignite their passion for chiropractic, too.

Don’t forget about other fundamental training resources available to your team. Your software company has training available for new employees. There are dozens of free webinars each week and if you utilize a consultant, they most likely have online training specific to new employees as well. Becoming a provider with ChiroHealthUSA is no different. We provide 1-1 training with your team and offer ongoing resources for refresher training. New employees are no problem! Just call our office to schedule a 1-1 training for all new team members.

Employees want to do their jobs well. A lack of training in your practice can create unhappiness and lack of motivation and ultimately, leads to higher turnover. Employees want to know what is expected of them and be given the tools to perform well. Investing in your team builds a more compliant, efficient and profitable practice. When employees are happy to be in the office, they spread that happiness to your patients. Check out how easy ChiroHealthUSA is to implement in your practice by viewing our new conversation videos on our resources page.

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Disclosures

This discount medical plan is NOT insurance, a health insurance policy, Medicare prescription drug plan or qualified health plan under the Affordable Care Act. This plan (The Plan) provides discounts only on chiropractic services offered by providers who have agreed to participate in The Plan. The range of discounts for medical or ancillary services offered under The Plan will vary depending on the type of provider and products or services. The Plan does not make and is prohibited from making members’ payments to providers for products or services received under The Plan. The member is required and obligated to pay for all discounted chiropractic services and equipment received under The Plan, but will receive a discount on certain identified chiropractic services from providers in The Plan. The Discount Medical Plan Organization is Alliance HealthCard of Florida, Inc., 2711 North Haskell Avenue, Ste 800 Dallas, TX 75204-2999. You may call 1-888-719-9990 for more information or click here for a list of providers. The Plan will make available before purchase and upon request, a list of program providers and the providers’ city, state and specialty, located in the member’s service area. The fees for The Plan are specified in the membership agreement. The Plan includes a 30-day cancellation provision. Note to MA consumers: The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. Not available for sale in the state of Washington.

This discount medical plan is NOT insurance, a health insurance policy, Medicare prescription drug plan or qualified health plan under the Affordable Care Act. This plan (The Plan) provides discounts only on chiropractic services offered by providers who have agreed to participate in The Plan. The range of discounts for medical or ancillary services offered under The Plan will vary depending on the type of provider and products or services. The Plan does not make and is prohibited from making members’ payments to providers for products or services received under The Plan. The member is required and obligated to pay for all discounted chiropractic services and equipment received under The Plan, but will receive a discount on certain identified chiropractic services from providers in The Plan. The Discount Medical Plan Organization is Access Plans USA, Inc., 2711 North Haskell Avenue, Ste 800 Dallas, TX 75204-2999. You may call 1-888-719-9990 for more information or click here for a list of providers. The Plan will make available before purchase and upon request, a list of program providers and the providers’ city, state and specialty, located in the member’s service area. The fees for The Plan are specified in the membership agreement. The Plan includes a 30-day cancellation provision. Note to MA consumers: The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. Not available for sale in the state of Washington.