A bit of mixed feelings about their service levels. On the one hand, they rendered services that were totally unexpected (such as acknowledging my birthday with a 6” cake and b-day card). But on the other hand, they completely flopped on simple expectations. On our booking, we had requested for a room on the highest floor available/possible. We were placed on the 3rd floor (the lowest possible). This aside, we inquired about the closest metro/subway station and were given directions that required us to walk approximately 10 minutes (around the block), whereas, we could have walked out their side door that would have cut the time to about a 3 minute walk. We had to discover this route on our own. Why was this not told to us? Overall, hotel is clean and quiet (although on 3rd floor, street noise was non-existent). But service is questionable!

TravelProfessor

Park Plaza Beijing Wangfujing Hotel is a modern oasis, ideal for both leisure and business guests. Centrally located in the …More

Swissotel Beijing is a very nice and comfortable hotel, and in a good location. I like the most is their knowledgeable and friendly staffs. When I checked in, I was informed that my room was upgraded. I asked how and what time I should leave for American Embassy with an appointment at 8:30 am to replace my lost passport. I was given a printed map, and told to take a taxi at 7:00 am because it would be difficult to find a Taxi, and bad traffic during the rash hours. I spent the all morning in the embassy, and found out that I could not be back to check out at 12:00 pm. When I called the hotel, the staff extended my check out time to 1:00 pm. I feel that they provided both comfort and help when I had problem.

Jenny201110

Located in the heart of Beijing, this family-friendly hotel is within walking distance of Dongsishitiao Bridge, Poly Theater …More

About Beijing 4 Star Hotels

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