How to View the Availability Status of Another User

Presence Viewer

The Presence Viewer is a diagnostic tool that enables you to view the availability status of a user in Cisco Unified Presence, and to identify availability-related issues. For example, you can enter the user ID of a user, and monitor the signin status of that user in various applications, for example, Cisco Unified Personal Communicator and Microsoft Office Communicator (MOC).

You can also determine how the availability status of a specified user appears to another user, known as a watcher.

Note: Privacy and availability rules are applied before availability status information is shared between users.

The Presence Viewer displays the following information about a user:

Parameter

Description

Overall Reachability Status

Identifies the availability state of the user, including:

Available

Busy

Away

Do Not Disturb

Unavailable

Vacation

Unknown

Personal Information

Identifies personal information about the user, including:

User photo. The user photo is retrieved via a URL which you configure on the Presence Engine Service Parameters window. An example of this URL is: "http://wwwin.cisco.com/dir/photo/std/%%uid%%.jpg", where "%%uid%%" is replaced with the UserID of the specified user.

Name and User ID

First Name and Last Name

Manager and Department

Phone and Mobile

Building and Site

Local and Remote user

Note: A warning message displays in the Presence Viewer if users are duplicate users, that is, their user ID's are not unique across multiple clusters in Cisco Unified Presence.

System Topology Assignment Information

Identifies the Cisco Unified Presence node and subcluster to which the user is assigned. Hyperlinks are provided to bring you directly to the node and subcluster details.

Procedure

Select the hyperlink for the user whose availability status you want to monitor.

Complete the following actions to see how the availability status of a user is seen by another user:

Enter the User ID in the User ID field.

Enter the User ID of the other user in the View From Perspective of field.

Select Submit.

Examine the Results table for any tests that failed or that generated a warning.

Perform the following actions in the Presence Viewer Troubleshooter:

For any test failures or test warnings, select the fix link in the solution column to go to the Cisco Unified Presence Administration window where the Troubleshooter found the problem.

Correct any configuration errors that you find and rerun the Troubleshooter.

Troubleshooting Tips

If you use the "Search" capability in the Presence Viewer, a popup window displays in which you can select one or more users using a Find and List query. If you select more than one user, the Presence Viewer will display Next and Previous buttons in the upper right hand corner of the window to allow you to navigate through the users that you have selected.

How to View the Status of your Cisco Unified Presence System

System Dashboard

You can acquire a snapshot of the state of your Cisco Unified Presence system using the system dashboard in Cisco Unified Presence Administration. The dashboard presents you with a summary data view of the components of your system including the:

number of devices

number of users

per-user data such as licensing, contacts and primary extension

What's New in this Release Information

When you launch the system dashboard in Cisco Unified Presence Administration, a tooltip window displays that contains information about the new features and functions in the current release. You can access this information by rolling over the What's New dialog/speech icon at the top of the window. Select the icon to anchor the tooltip and scroll through the feature list.

Viewing the System Status

Before You Begin

Review the System Dashboard topic for instructions.

Procedure

1. Select Diagnostics > System Dashboard.

2. Review the Status Information, as described in the table below.

Parameter

Description

System Information

System information displays the following read-only fields:

Troubleshooting status of the system, Sync Agent, Presence Engine, and SIP Proxy. Select the dialog/speech icon to anchor the tooltip and scroll through the troubleshooting information.

Related Topics

Troubleshooting the System Configuration

Use the System Configuration Troubleshooter to diagnose Cisco Unified Presence configuration issues after your initial configuration or whenever you make configuration changes. The Troubleshooter performs a set of tests on both the Cisco Unified Presence cluster and on the Cisco Unified Communications Manager cluster to validate the Cisco Unified Presence configuration.

After the Troubleshooter finishes testing, it reports one of three possible states for each test:

Test passed

Test failed

Test warning, which indicates a possible configuration issue

For each test that fails or that results in a warning, the Troubleshooter provides a description of the problem and a possible solution

Before You Begin

Review the system-level availability information on the System Dashboard.