lm interested to hear about your experiences with Rock auto when they have sent you the wrong/missmatched parts only.

This is not a general survey, this is only regarding how they handled the problem when sending you the wrong bits.

For example, i ordered a bunch off parts from them including front and rear sway bar end links. The rear end links i ordered and paid for where moog problem solvers, the ones i got where a miss-matched pair, basically one was right and the other was a poor cheapo relation, smaller bushes, thinner rod material etc etc. l got loads off speil about dont worry it will work fine, nothing to do with us, moog production line evolution. not our fault, beyond our control etc etc and only got taken seriously when i filed a paypal claim. Now they want me to close the claim before sending me the correct part. Given there performance so far i have not faith that they will do the right thing and am reluctant to close the only way i have of getting them to do the right thing. providing the matched pair that i paid for, not a cheap subsidy.

5 emails later im done, i must admit im a bit disappointed, i was expecting better from them. After doing some online searches and reading there yelp reviews , (i should have read these first, i know) i realize this has happened before to others. Never again, for me more trouble than its worth

worked all morning on getting things apart, had a scheduled fedex delivery later that day. Compressor shows up is wrong part. They took it back no problem. of course they held my money until it was returned. I ended up at NAPA that day buying the correct one. I have done about 20 purchases both before and after without issue.

I ordered sway bar end links last week and received the wrong kind they were mismatched also and I called em up and I had a new one 2 days later, they even let me keep the mismatched one, they were really nice to work with, you'll be fine!

I ordered 2 lower control arms. They were both the correct part and complete/undamaged when I got them.

I called previously and asked for them to tell me how many had been returned for warranty issues vs. sold vs. timeframe. They were very polite and pulled that data up for me. I ordered the Raybestos control arms based on the information they shared with me.

I ordered 2 lower control arms. They were both the correct part and complete/undamaged when I got them.

I called previously and asked for them to tell me how many had been returned for warranty issues vs. sold vs. timeframe. They were very polite and pulled that data up for me. I ordered the Raybestos control arms based on the information they shared with me.