Required Policies and Agreements

Release of Liability & Payment Procedures

I hereby give my permission for myself, child, or children to participate in the Quality Swimming program. For, and in consideration of MAT Octopus, LLC d/b/a Quality Swimming, hereinafter referred as Quality Swimming, sponsoring this program on behalf of myself and my minor child(ren), agree to indemnify, release and forever discharge Quality Swimming and Bright Horizons Family Solutions, and all their respective officers and employees, from any and all liabilities, demands of claims for loss or damage resulting from any injury or damage which may be sustained on account of his/her/your participation in the program. This release and waiver applies to myself and any minor child I bring onto the premises. I have read and accept this Participation Agreement and I agree to abide by all policies and procedures of Quality Swimming.

I have read and accept the payment procedures as stated below. I understand that signing this authorization, I am entering an agreement with Quality Swimming until I cancel lessons. Cancellations must be made by the 5th of the preceding month (for example, notification by March 5th to discontinue lessons in April). I agree to abide by all policies and procedures of Quality Swimming. This agreement will be reinstated upon re-enrollment.

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Program Overview

OUR PROGRAM IS A CONTINUOUS PROGRAM. Therefore, once you have signed up for lessons, you will stay enrolled until you inform us that you are discontinuing lessons. If you are planning on discontinuing lessons, you must notify us by email (qualityswimming@qualityswimming.com) or by phone (561-487-8276) by the 12th of the preceding month (for example, notification must be received by March 12th to discontinue lessons for April). You will receive an email confirming the cancellation of your lessons. If you do not receive an email confirmation, please contact us to confirm your cancellation. There will be no refunds for any reason. Please do not ask us to make any exceptions. Any registration fees paid after October 1st will be extended through the following year. We reserve the right to change or cancel any class that does not fill.

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Registration Fees

An annual registration fee for each student is due with the first enrollment of the calendar year; $30 each family member.

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Monthly Tuition Fees

Tuition for lessons per student are: • $101 per month for group lessons ($25.25 per class), $224 for private lessons ($56 per class), $128 for semi-private lessons ($32 per class, per swimmer). These fees are based on 4 classes per month. We will prorate or adjust the monthly tuition fee for any holidays or extra days that fall on your swim day.

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Payment Policies

• Credit and debit card customers will be automatically charged on the 15th of each month for the following month.

• Any family that wishes not to be enrolled in AutoPay, must make payment initial payment with a credit card. Cash and/or checks must be received by the 14th of the month for the following month. Any payment not received by the 14th will be charged to the credit card on file on the 15th of the month for the following month.

• If your check is returned to us for any reason, a $30 fee will be charged to your account; payment is due immediately upon notification. • All registration fees and tuition are due at the time of enrollment. • All payments are nonrefundable.• All credits on your account must be used within 6 months for 100% of the value. After 6 months credits may be used at 50% of the value up to one year.

• A Late fee of $15 will be charged if payment has not been received by the 25th.

• We reserve the right to remove a student from a class due to nonpayment.

• We reserve the right to change or cancel any class at any time.

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Discounts

• We offer a sibling or multi-class discount of 10% off monthly tuition fees for any additional family members enrolled or any additional days each month. We also offer a Military Discount of 10% off monthly tuition fees. (only one discount may be used).

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Peanut/Nut-Free Policy

Quality Swimming recognizes that nut allergies represent a health and safety hazard, which can have serious consequences for those who have such an allergy. In order to protect those students, staff, visitors and guests of Quality Swimming the following policy will take effect immediately:No nuts and nut products containing nuts or oils will be permitted on the property. This policy will be in effect 24 hours a day, 7 days a week and will apply to anyone on the grounds of our facility. If you have consumed or touched nut products prior to your arrival, it is advised to wash your hands before or upon entering the pool area.We thank you for your cooperation regarding this policy!

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Weather

If it is raining at your home or office, please do not assume that it is raining at the pool. We do swim in the rain, but not if conditions are dangerous. We cancel our lessons in 30 minute increments. We will do our best to contact you. If you have not heard from us, it is best to arrive. You can check for any weather updates on our Facebook page and/or call our office at (561) 487-8276. If you choose to not come to your lesson because of bad weather and we are not cancelled, we will not reschedule the lesson.

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Absence and Makeup Policy

If you miss your regularly scheduled lesson for any reason (illness, vacation, etc.), you may reschedule one lesson per month within 60 days of the absence. You may also schedule a makeup for any lessons canceled by Quality Swimming due to weather, staffing or pool issues. In addition, you have the opportunity to reschedule additional absences within 60 days of the absence for a $5 fee per reschedule. • Makeup lessons must be completed during your paid enrollment. • Missed lessons do not extend your enrollment nor do they reduce your next payment.• Makeup classes are scheduled no more than one week in advance.• Rescheduled lessons are scheduled through the front office. • Weather makeups expire after 6 months.• Rescheduled lessons cannot be replaced. We DO NOT reschedule a rescheduled lesson. • We do not guarantee the same teacher, time or student ratio for group lesson makeups. Special makeup classes may be created as needed.

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Prolonged Absences and Family Holidays

If you know in advance that your child will miss a number of lessons, or if your child will be out for an extended time due to illness or vacation, we recommend that you suspend your lessons. The remaining balance will be held on your Quality Swimming account for 6 months. No refunds will be issued. If you suspend your lessons for any reason, we cannot guarantee the same swim schedule or instructor when you are ready to return. We will do our best to accommodate you; however, some instructors and certain hours are difficult to get.

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Swim Diapers

If a student is not toilet-trained or toilet-trained for less than 6 months, he/she must wear a disposable swim diaper and an approved cloth swim diaper to assure a double layer of protection. The cloth swim diaper must pass the two-finger test (if 2 fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large and the child will not be permitted to enter the water). Disposable diapers alone do not pass the Board of Health Code for public pools. Swim Diapers are available for purchase through us at our locations or online.

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Parental Supervision

Please do not let children enter the pool area until the teacher calls for them. All children must be supervised by parents when not in the water.

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Photographs, Videos and Emails

Photos and videos are occasionally taken at Quality Swimming and are used for Quality Swimming's publicity purposes and on social media such as Facebook and YouTube. Please indicate on your registration form if you would not like your child's photo or video used. We email our customers regularly with information, newsletters, upcoming events and promotions. Please email qualityswimming@qualityswimming.com to add your email address in our database.