What’s in the VA secretary’s 10-point plan to reform his department? | MilitaryTimes

In appearances before veterans groups this week, Veterans Affairs Secretary Dr. David Shulkin is outlining his 10-point plan for reforming department operations and offerings, with a heavy emphasis on VA medical improvements.

The plan is separate from the 10-point VA plan President Trump unveiled on the campaign trail last summer, but includes some of the same themes of accountability and a more customer-service focus for department employees.

It also includes several provisions championed by Shulkin’s predecessor, former VA Secretary Bob McDonald, who was criticized by Trump and other conservatives for not acting quickly enough on reforms.