Job ID: 1117984
Date Posted: 08/20/2019

Missoula, MT

Job Description

Are you looking for a career that will bring you “home?” A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!

One of the nation’s TOP optical companies, Eyemart Express is seeking candidates with a strong retail background for a position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we’re growing every year with new stores opening throughout the country. Your career growth potential is endless!

So, if you’re looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of and send us your resume today!

Job Description:

The new Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Duties and Responsibilities:

Provide exceptional customer service

Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges

Compute and process payment transactions/refunds using in-house Point of Sale system

Perform other administrative tasks as assigned

Process insurance claims

Maintain up-to-date knowledge of products

Create and maintain patient files, following company and HIPAA policies regarding confidentiality.

Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)

Pull correct lenses according to work order specifications

Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly

Educate patient on how best to care for their glasses

Adjust/repair damaged frames, replace nose pads and missing screws

Price, stock and straighten merchandise

Education and Experience Requirements:

High School Diploma or GED

Experience working in retail, customer service, or sales

Experience working in the optical industry is preferred

Skills and Abilities:

Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)

Ability to occasionally stoop, bend, kneel, crouch, reach, and twist

Ability to lift, carry, push, and/or pull up to approximately 25 lbs

Must possess excellent hand-eye coordination and fine motor skills

Ability to operate basic office equipment

Ability to communicate clearly and concisely, both orally and in writing

Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly

Ability to multi-task

Ability to identify and solve problems, and facilitate problem solving

Attention to detail

Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist

Ability to deal with stressful situations such as dissatisfied customers

Ability to establish and maintain effective working relationships with fellow employees

Working Environment:

Work is performed primarily in an indoor retail store setting

High level of interaction with general public

Work is independent and with patients

Environment is often fast-paced and deadline oriented

Work with small manual tools (screwdriver, pliers, etc.) on a regular basis

Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab

Our Family of Brands

You are in the right place.

The Eyemart Express family of brands ranks as the one of the nation's largest optical retailers. Our goal is to provide affordable prescription eyewear, same day service, and the largest selection of frames and lenses.