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Did you try going to the SONY web site, locating your camera model there, and then downloading the camera's software that way? This is done often for many things when the original CD is missing or defective...and it's usually free.

This sounds like it might be a defective CCD imager. If so, Sony should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following link for more info:

This sounds like it might be a defective CCD imager. If so, Sony should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following link for more info:

Hello anuhera,
This is a very common problem with the cd400 camera, I have learned the hard way that Sony's recommendation to use their [expensive] media was more than just self interest.
There are a lot of quality issues with CD media. As my camera has aged it is more and more intolerant of off-brand media. This is true even though I have not shot more than a 1000 images with the camera. While I can plan on getting the c:13:01 error with unbranded disks, I can still use the Sony disks without much if any problem.
To get your pictures back, go to www.cdroller.com and download their recovery software, worked great for me.
Let me know if you need any additional info.
Best regards,
nightdiver