One of our customer having issues with Adobe Acrobat DC Pro. The application hangs or crashes many times a day. They are mainly working with PDF files and are pretty frustrated having this problem with a paid product.

Adobe Acrobat DC (17.009.20044) is installed on a Windows Server 2012 R2 (RDSH). Currently are 8 users on this server. Increasing CPU cores and memory could not improve the situation. Using HDD or SSD storage does not make a difference. Disabling various options in the settings improved the situation temporary. Running Adobe Cleaner Tool and reinstalling the application was also not successful.

Is there any possibility to run the program stable on the server ? Could it be a users profile issue ?

I am a Mac user and I am consistently also getting a "hang" error every time I try to use Adobe Pro -- the program becomes non-responsive about 10-15 seconds after I open a document. I downloaded Adobe Reader and it seemed to work ok for about a day, and now I experience the very same "hang" error. I have copied and pasted the top portion of the exact error message below. Please help! Thank you!

I am also a mac user and experiencing the rainbow ring of death approximately 5-10 seconds after opening a PDF file in Adobe DC. I am running macOS Sierra, version 10.12.6 and have experienced nothing but trouble after finishing the trial run and then buying an annual subscription of Acrobat Pro DC.

Please find a fix as soon as possible and let us know, i have deactivated and reactivated the apps in Creative Cloud and I have also shutdown my mac and rebooted. Let me know if there is anything further I should try.