QBQ! the Question Behind the Question

Practicing Personal Accountability at Work and in Life

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Overview

This is a quick but deep book that explores the role of personal accountability in one’s work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, “What can I do to improve the situation?” Only by being able to ask this “question behind the question” can we take ownership of the problem and start working toward a solution…

Table of Contents

Introduction: What Ever Happened to…

1. A Picture of Personal Accountability2. Making Better Choices3. QBQ! The Question Behind the Question4. Don’t Ask "Why?"5. The Victim6. "Why Is This Happening to Me?"7. "Why Do We Have to Go Through All This Change?"8. "Why Don’t They Communicate Better?"9. Don’t Ask "When?"10. Procrastination: The Friend of Failure11. "When Will We Get More Tools and Better Systems?"12. "When Are We Going to Hear Something New?"13. Don’t Ask "Who?"14. A Poor Sailor Blames the Wind15. Silos16. Beat the Ref17. "Who Dropped the Ball?"18. Ownership19. The Foundation of Teamwork20. Making Accountability Personal: All QBQs Contain an "I"21. I Can Only Change Me22. "He Didn’t, I Did"23. "When Will Others Walk Their Talk?"24. An Integrity Test25. The Power of One26. A QBQ Twist27. Will the Real Role Models Please Stand Up!28. Practicing Personal Accountability: All QBQs Focus on Action29. The Risk of Doing Nothing30. "Thanks for Shopping at the Home Depot!"31. Leaders at All Levels32. The Cornerstone of Leadership33. Accountability and Boundaries34. A Great List of Lousy Questions35. The Spirit of the QBQ36. Wisdom37. We Buy Too Many Books38. A Final Picture39. The Motor of Learning