TriCipher Acquisition Update

Software Lifecycle Policy

VMware announced all technical support and maintenance services for TriCipher TACS, TAG, IDTool2Go and MSB products will cease on March 31, 2012 (“EOSL Date”). VMware has retained the product experts you are used to working with in order to make this transition as smooth as possible.

You may continue to obtain technical support and maintenance for the TriCipher TACS, TAG, IDTool2Go and MSB products up until the EOSL Date if you have a currently active maintenance agreement based on the Service Level and Support Agreement outlined in a communication VMware mailed on or around February 2011.

You should continue to use the same support tools and methods for logging support cases.

TriCipher

End of General Support YYYY/MM/DD

TriCipher TACS, TAG, IDTool2Go, MSB

2012/03/31

Contact Support

For support questions regarding TriCipher products, contact the TriCipher Global Support Team at support@myonelogin.com. Organization Administrators for paid accounts can receive 24x7 support for Severity 1 or 2 issues by calling the phone number provided in the Support contract.

Visit the Forums

Visit the Forums to find answers to commonly asked questions, get more detailed information on specific topics, or provide suggestions and feedback to the developers.

TriCipher TACS Support Resources

We offer 24x7 mission critical support for our on-premise products.

Support Contract Renewals

If your current TriCipher support and maintenance contract expires prior to the EOSL Date, please contact VMware to renew your agreement for the incremental number of days required to provide you with continued support coverage until the EOSL Date. To inquire about renewing your existing support contract, please contact us the VMware Renewals team at TriCipherRenewals@vmware.com.