Planned Maintenance 14-03-2019

What's happening?

Core Network Equipment Maintenance:

We will be performing some required maintenance on our core network equipment overnight between the hours of 22:00 on the 14th and 0500 on the 15th. The planned downtime is from 0100 to 0300 but the work may cause intermittent issues between 2200 and 0500.

Who will this impact?

During the planned downtime window of 0100 and 0300 all customers will go offline. During the wider window of 2200 and 0500 there may also be service interruptions for some or all of our customers so please be prepared for this, we will do our best to minimise downtimes. We apologise for the inconvenience.

Additional Information:

Some customers may experience a loss of connectivity beyond these times if their devices fail to dial back into the network after the changes. Fixing the issue should be as simple as turning off your equipment, waiting 30 seconds, turning it back on again and waiting a maximum of 5 minutes.