How long do you keep my emails?

We delete emails after two months. This means that if you email us more than once we will be able to see that you have contacted us before, but we don’t keep emails for longer than two months as a way to help preserve your confidentiality.

Testimonials

[I valued] the understanding. I felt that no matter how silly I thought I was being, my counsellor would listen and completely understand my thoughts and how it relates to the violence that happened.

I am much less angry and confused. I feel more in control of what is going on than I did.

I was really impressed with the support and kindness I experienced from the ISVA service. It gave me confidence to start dealing with the situation. It's a great service.

Valued that the therapy was 20 sessions so provided time to build a relationship and receive proper support. Valued how people talked to me e.g. tone. Valued knowledge given. Valued that the therapist specialised in this area and was female. Felt very different to a therapist that might have been allocated on the NHS. Valued always being able to contact and the quick reply.

[In my counselling sessions] I didn't just talk about the "rape". I managed to get other issues out in the open.

[I valued] having the support from a really nice counsellor. I felt safe and the help was amazing with coping strategies.

It was good to be surrounded by women who could relate to how I felt.

It was nice for me to have someone to talk to who could not just listen but give advice as well. I also was really happy that I learnt more about myself through these sessions.

[The counsellor] was never judgemental and always kind.

The continuity of our sessions helped me cope on a daily basis. Couldn't have made it this far without this service.

The support I have received has really helped me and I am very grateful [...] it has been a massive help and I will be holding onto the positive outlook it has helped me to get hold of as much as I can.

[My ISVA] helped me all the way through the fight for justice, she is awesome - thanks to her I am still sane!

She was kind and caring and dealt with my daughter and I with compassion.

[Because of the counselling] I understand myself and my emotions better.

[Counselling gave me] a space in which I feel comfortable in talking about my emotions and memories.

[The ISVA Navigator] was absolutely brilliant, really made me feel like I can contact her again without hesitation, she was really understanding

It was nice to have an unbiased person to listen + not tell me I'm wrong.

She was lovely and made me feel comfortable about speaking about what had happened and she was able to tell me what will happen next [if I choose to report].

[My ISVA] was so kind and supportive - I honestly couldn't speak more highly of her.

My ISVA did so much for me and I couldn't have asked for more.

[I valued] the exploration of each of the themes in the [group] sessions. Hearing other people's experiences. Hearing other people's reactions, repercussions, actions and things they do to help.

Thank you so much for all the help & support you've given me.

The one to one support, [my ISVA] was fantastic and very proactive.

[I valued] learning to be honest with myself, to become strong and learning to deal with issues rather than bury them away.

Thank you so much - I don’t know what I would have done without this support.

The lady I spoke with [when I self-referred to the ISVA service] was warm, welcoming, helpful and replied to my on-line message the same day if not the next day. My ISVA contacted me just 5 days after my initial call.

The kind way I was listened to, believed and not judged. I was helped to see that I was a victim, not responsible for my ill-treatment.

[Counselling] has helped me feel a lot more confident in speaking about my problems. I feel more in control of my decisions and understand I can make them.