The agent who blew the whistle on pre-9/11 complacency shares her Rx

As the FBI has essentially been on trial at the hearings of the 9/11 commission, you might expect to find bureau employees crowded around the television sets. In the Minneapolis, Minn., field office where I work, a few TVs were on last week, but I saw no one glued to the screen. We were simply too busy. Too busy trying to prevent the next terrorist attack, and the next and the next.

Those of us in the business know this is a genuine Mission: Impossible. There can be no such thing as 100% success when the terrorist adversary has to...