Renaud Deraison

To our valued Nessus community,
We recently launched a new Tenable Community platform to provide better customer interaction, between customers and with us at Tenable. The new platform combines both the Community and Support in a single location to provide you with a more seamless experience. We migrated all Tenable support customers and existing community members to the new platform on Monday, December 4th. As part of the rollout we created a new Nessus Professional group in the community yesterday, and inadvertently turned on notifications for every post. This triggered a cascade of emails for a subset of Nessus Professional customers for approximately two hours yesterday. We apologize to all customers who were affected by this error.
Upon learning of this issue yesterday, our team immediately identified and quickly resolved it. We are currently implementing system changes to ensure no new notifications will be sent to group members unless you update your own notification preferences. Also, customers will only be added to Collaboration Groups upon their consent. As an extra precaution, we have temporarily disabled the community site as we update the settings. Once the community site is back online we’ll provide instructions on how to update your...Read more