In Process Podcast

In Process: Conversations about Business in the 21st Century is presented by Trusted Counsel. Business involves constant change and challenges. In Process brings you weekly conversations with business experts on topics to provide new ideas, tools and techniques to help you and your business grow and succeed.

In this episode, Trusted Counsel’s Evelyn Ashley and John Monahon spoke to Steve Teel, President and CEO of ServiceCentral. ServiceCentral has gone through two acquisitions; the first in 2005, the second in 2017. As a result, their employee base has grown by 30% and the company has increased revenue by 50% (some of which is attributed to the joint venture opportunities their software enabled). Steve said, “we’re getting a lot of traction in the industry that I didn’t think we would’ve had, had we not done the deal.”

About ServiceCentral

The company was founded in 1991 and is a private company. The company provides web-based reverse logistics, service and repair management software solutions to companies to transform the after-sales service of product into a profit stream.

During the course of the podcast, CEOs, business owners, and C-level executives will learn:

How ServiceCentral found the businesses it decided to acquire

The proactive steps that ServiceCentral took to address cultural differences post-acquisition

Questions every founder and or CEO needs to ask prior to considering an acquisition

Sage wisdom to listeners considering an acquisition

Where Steve sees ServiceCentral going in the next few years

Read our blog post and the transcription from this episode by visiting our website www.trusted-counsel.com and clicking on BLOG (episode 83).

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