Monthly Archives: July 2014

I’ve been a long-time fan of Planet Money, an NPR show and podcast that explains economics via my favorite communication tool: storytelling. A recent one, Episode 555: Why is the Milk in the Back of the Store?, covers a perennial example … Continue reading →

Oh boy! I’ve gotten so caught up in IA Summit and the rest of life, we’re already to four months since IA Summit 2014. One non-IAS thing from this past month: Tony and I checked an item off the bucket-list-we-didn’t-know-we-had. A rainy DC afternoon introduced … Continue reading →

When our team of researchers and designers arrived in Kigali, Rwanda four years ago, we arrived in a place that was entirely new to us. Researchers and designers often aim to improve something unfamiliar to them. As the four of … Continue reading →