It hasn't gone anywhere! We recently changed the name of our Sandlot Slugger pitching machine to the MaxBP Junior as a part of our new brand. Don't worry though, the MaxBP Junior has all the same features and durability as the Sandlot Slugger. Any chargers or accessories you have for the Sandlot Slugger will work on MaxBP Junior.

We accept all major credit cards including Visa, Mastercard, American Express, Discover, and JCB in addition to Apple Pay and PayPal. Having trouble with your credit card or need to pay with a Purchase Order? Contact support@maxbp.com for help.

Shipping

We strive to fulfill your order and ship it to you as fast as humanly possible. However, a general rule of thumb for your order is that it will be shipped and on it's way to you within 24-48 hours of your purchase.

Our system generates a tracking number when the label is printed. FedEx enters the shipment into their tracking system upon pickup and sometimes, if they are busy, not until the driver drops packages at FedEx distribution center. The majority of shipments are FedEx Ground, though USPS is used in some scenarios.

Typical ship time is 2-3 business days to the West Coast, 3-4 business days to the central US and 4-5 business days to the East Coast. The majority of our shipments originate in Portland, OR.

Battery Care

Like all batteries, you have to take proper care to get the most out of the battery. If your battery does begin to lose power or stop all together, we have the following options.

How do I replace the battery?

Nothing is more disappointing than pulling out your pitching machine for the first time for the season to find that its battery is no longer taking a charge. Because it is like a car battery, if it is put away on a low charge and not “topped off” periodically during the off season it may not take a full charge again. What are your options now?

Your pitching machine has a rechargeable battery that can be charged up to 700 times depending on the nature of the care given to the battery. similar to a car battery, We have many machines that are 8 years old with their original batteries. If the battery is left in a low charge condition for a period of time the battery will no longer take a charge and your pitching machine will slow down or stop all together. To achieve maximum battery life it is recommended that the battery never be left in a low charge condition. It not harmful to the battery to run the pitching machine until you are out of power, but it is extremely important to overall battery life to give it a good over night charge within two days after a full battery discharge. If you store your machine for an extended period of time (2 months or more) your must fully charge the battery (minimum of 8 hours) before storage. Also, to maximize battery life, you should give the machine a full charge about every 2 months, again, similar to a car battery.

Caution: Only use the charger provided with your machine. Always store indoors, never expose to weather

If the battery is left in a low charge condition for a period of time the battery will no longer take a charge and your pitching machine will slow down or stop all together. To achieve maximum battery life it is recommended that the battery never be left in a low charge condition. It not harmful to the battery to run the pitching machine until you are out of power, but it is extemely important to overall battery life to give it a good over night charge within two days after a full battery discharge. If you store your machine for an extended period of time (2 months or more) you must fully charge the battery (minimum of 8 hours) before storage. Also, to maximize battery life, you should give the machine a full charge about every 2 months, again, similar to a car battery.

Caution: Only use the charger provided with your machine. Always store indoors, never expose to weather

<p>If your batteries are no longer taking a charge, it could be a bad charger, probably the first thing to check. If the batteries are left in a low charged condition for a period of time, they will no longer take a charge, similar to a car battery. The only way to get your machine back in operation is to replace the battery or batteries. Because we have no control over the nature of the battery care taken, we do not warranty batteries. If it is a 4 hour machine it will have one battery, if it is a 8 hour machine it will have 2 batteries. The battery used is a standard 6 volt SLA . The battery has a custom wire and connector attached to work on our machine. If you wish to replace them yourself it does require taking the machine mostly apart since the batteries are at the bottom of the machine. Some customers choose to return the machine to us for replacement, others do it themselves. You can purchase replacement batteries in our Accessories section, both self-service and ship to the factory options exist: <a href="https://max-bp-2.myshopify.com/collections/accessories/products/maxbp-sandlot-slugger-battery-replacement-self-service?variant=25723110984">Replacement Batteries</a></p>

There are three tests to run to check the charger and the battery operation:

Test 1: Plug the charger into the wall socket and plug the connector into the machine. Is the charger light on?

Test 2: Plug the charger into the wall socket but do not plug the connector into the machine. Is the charger light on?

Test 3: Remove the charger from the wall socket and plug the connector into the machine only. Is the charger light on?

If the light is on in test 1 there is a solid connection from the charger to the battery. There still is a possibility that the battery is weak. If the lit is not on there is a problem with either the charger or battery or both. If the light is on in test 2 that usually indicates the charger is working properly. If the light is off the charger is no longer working correctly. There is still a possibility that the batteries are also not taking a full charge. If the light is on in test 3 the internal wiring and connection to the charger are sound and the battery has some charge. If the light is dimly lit compared to the previous tests, the battery is in a low charge condition. After charging for 8 hours and the light is still dim, the battery probably is not taking a full charge. If the light is off, the battery probably needs to be replaced.

Yes. Actually the charger charges the batteries and the batteries run the machine. If you use the charger at the same time it should keep the battery close to fully charged. The charger along does not produce enough current to run the motors at full speed, that is why the machine runs off the battery at all times. If you run the machine at turbo or super turbo speed the charger may still not be able to keep up with the power used, but it would definitely significantly increase the battery run time.

We use a charger that produces 7 volts DC at 700 ma, Output connector is 2.5mm x 5.5mm female center positive.. These chargers are custom made to our specs. It will be difficult to find this charger exactly to these specs. You can use a 6 volt DC charger in a pinch (any ma current but must be center pin positive). It will not fully charge the battery so you may experience a machine that does not pitch up to full speed.

In some cases, such as your internal battery being dead or defective, you may want to use the external battery pack even though your pitching machine has a battery already in it. If this is you, there are a few important steps you need to follow to make sure your machine will operate properly.

Step 1: Disconnect the current battery

Find the leads (black and red wires) connecting the machine to the battery terminals. Using proper safety precautions, disconnect both leads from the machine.

Step 2: Connect the external battery pack

Connect the plug from the external battery pack to the machine. This will allow for full use of the external battery's power.

Step 3: Power on the machine to ensure normal operation.

Attempting to connect the external battery pack while the existing internal battery is still connected will cause the battery power to average out and not properly supply enough power for the machine to run appropriately.

The faster the pitch, the better your chances are of minimizing the effects of wind. Because it is a light weight plastic ball, wind over 15 MPH is bound to effect the accuracy. Additionally, pitching with (same direction) the wind as opposed to across will improve accuracy.

The initial set up should be about 30 feet. Once you use the machine you may find that you may want change this distance, depending on your needs. If the machine is pitch too fast for you, move a little further away from the machine. If you want to have a faster reaction time, move closer to the machine.

Let us know if there are other distances you would like to see our engineers put together charts for, email us at: support@maxbp.com

The pitch speed setting on your machine and the distance your batter is from the MaxBP pitching machine determines what reaction time you are simulating and what MPH pitch equivalent you're seeing during your training. Looking to train for typical reaction times at a certain pitch speed? Check out the charts below to find the optimal machine speed setting and distance from the machine you should be at to train for the same reaction time you're seeing in the game.

MaxBP Pro

MaxBP Original

MaxBP Junior

The Wiffle brand works best in the MaxBP Machines. We do not recommend using other types of balls with the MaxBP pitching machine. Any ball with the same weight and diameter (golf ball size) will pass through the machine with no issues. Some of the other types of balls may not achieve full speed and may not be as accurate.

Definitely. Fly balls require the use of our optional pop-up attachment because the machine can’t be tilted to far back or the balls will not feed through the machine. This is highly recommend for those 12 and under, a sure thing to save a few knots on the melon and build player confidence before transitioning to practicing the real thing.

Pop-up can be added on to any machine at purchase or it can be bought separately here if you already own a machine.

Returns & Exchanges

You may return a purchased item within 30 days of your purchase date. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Gift cards and downloadable software products cannot be returned or exchanged.

To complete your return, fill out and submit our support form. Be careful to include all order information so we can retrieve your order details in timely manner. Please note, we require a valid receipt or proof of purchase for all returned or exchanged items.

MaxBP Attn:

Returns & Exchanges

4409 SE 24th AvenuePortland, OR, 97202

United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

MaxBP

Attn: Returns & Exchanges

4409 SE 24th Avenue

Portland, OR, 97202

United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We may replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our support form and send your item to: 4409 SE 24th Avenue, Portland, OR, 97202, United States of America. However, if you decide you would like to replace a broken MaxBP machine or upgrade to a better model, you may purchase our Upgrade/Fix product. We will take your old machine back with no questions asked and send you the same model in new condition or upgrade your model, depending on what is available.

MaxBP

Attn: Returns & Exchanges

4409 SE 24th Avenue

Portland, OR, 97202

United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.