Windows 10 updates killed my laptop a few months ago. It just went into an endless cycle of reboots & failure to update. I had to buy a new laptop. I have also heard of many other computers, particularly lower spec models, that were killed by Windows 10 updates. Since the updates related to stuff like touch screen operation (which my laptop couldn't do) & voice operation (which I never wanted), my laptop was killed by a totally unnecessary update that was of no benefit at all to me, but which I was forced to install.

If this happened in any other field, I would be entitle to compensation from the company that had ruined my machine. But apparently Microsoft can do this & get away scot free.

Windows 10 updates killed my laptop a few months ago. It just went into an endless cycle of reboots & failure to update. I had to buy a new laptop. I have also heard of many other computers, particularly lower spec models, that were killed by Windows 10 updates. Since the updates related to stuff like touch screen operation (which my laptop couldn't do) & voice operation (which I never wanted), my laptop was killed by a totally unnecessary update that was of no benefit at all to me, but which I was forced to install.

If this happened in any other field, I would be entitle to compensation from the company that had ruined my machine. But apparently Microsoft can do this & get away scot free.

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I was running Windows 10 for a few years before this happened. Pretty sure it’s a hardware problem as the BIOS doesn’t even see the C: drive anymore.

I have no way of getting the machine that is stuck in a loop to download or install anything.

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We've got one here in the same condition. It's old and came with Windows 7 originally IIRC. It's my wife's computer so I'm not sure how it got upgraded to Windows 10, apparently some automatic push upgrade. I remember turning the ugprade off on this PC when Windows 10 was initially announced.

It’s not too hard. Two cables to connect the drive (power and data). Hardest part is installing the new OS from a CD ROM or USB key and then configuring everything. Windows 10 makes it pretty painless though (normally).

It’s not too hard. Two cables to connect the drive (power and data). Hardest part is installing the new OS from a CD ROM or USB key and then configuring everything. Windows 10 makes it pretty painless though (normally).

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I don't have a clue what you're talking about. What you just said makes as much sense to me as telling someone who has never held a guitar to "just play a simple E major chord, stupid!".

Contact a computer tech. Or a friend who knows what he is doing.
Might be something in the BIOS settings.
Sometimes disconnecting and then reconnecting a hard drive brings it back to life. Or connecting it to another PC. If it is not an SSD some times a gentle slap helps.

In short, it might be salvageable, if only to try to copy some personal stuff off it.

But if you have no one in your circle of friends with some computer experimentation experience, take it to a reputable tech service.

Contact a computer tech. Or a friend who knows what he is doing.
Might be something in the BIOS settings.
Sometimes disconnecting and then reconnecting a hard drive brings it back to life. Or connecting it to another PC. If it is not an SSD some times a gentle slap helps.

In short, it might be salvageable, if only to try to copy some personal stuff off it.

But if you have no one in your circle of friends with some computer experimentation experience, take it to a reputable tech service.

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My mate, who has worked in IT related stuff all his life, was unable to fix it over the phone. This is the first PC problem of mine he has been unable to fix over the phone.

He can probably fix it if he has it in front of him. But I'm in London, he's in Brighton, & I haven't had the time to drive down there since it broke. In the meantime I've bought a new laptop, so there's not a great incentive to ask a mate to spend hours of his time fixing something that only broke due to Microsoft forcing me to install an update I didn't need & didn't want.

We had this whole discussion several months ago when MS killed my laptop. There seems little point in going through the same old series of "it's easy to fix" suggestions all over again. No it isn't.