Josh Hillman wrote:&gt &gt They're being disconnected based on the idle limit set in the Max. By&gt default (unless it's changed recently), the Maxes have 120 seconds set (why&gt so low, I don't know). On the assumption that you changed it to something&gt like 1200 (20 mins) or something, then all users will be using that setting.&gt You won't be able to override it for individual users with radius settings&gt because the Max will ignore them (because Shared Prof = no).

Shared Profiles tell the Max not to let two non-multi-link connections
use the same username. The Ascend-Idle-Timeout attribute should allow
you to set the idle on a per-user basis.