Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

BookSteam is a cloud-based booking software. Free up your time and let BookSteam handle all of your scheduling needs. Enable your clients to manage their appointments, workshops and classes online all by themselves, 24/7.

Growing businesses in industries ranging from health clubs to law firms use BookSteam to mobilize, promote and manage their complex schedules. BookSteam is helping businesses around the world to become more profitable and more competitive where slight advantage is everything.

Check your online calendar from anywhere and make appointments on the go!

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.