Job Summary: The Manager of Box Office and Marketing is responsible for overseeing ticket sales and marketing for the Symphony’s concerts and events. You will ensure prompt, courteous, and professional services to all Symphony customers and patrons while generating excitement and “buzz” in the community by executing and influencing the Symphony’s marketing plan.

Job Duties and Responsibilities

Box Office Management:

Meet or exceed revenue goals for Subscriptions and Single Ticket sales

Sustain and grow the Symphony’s reputation for unmatched customer service

Ensure that phones are answered promptly and professionally

Manage Subscription renewal and acquisition campaigns

Develop and execute strategies for group sales

Build relationships with public and private schools to encourage group sales

Provide seamless and superior support for all aspects of Symphony Concerts for Schoolchildren

Maintain Patron Manager ticketing database and office files with close attention to detail and accuracy

Prepare and present weekly and monthly reports on sales and revenue

Partner with third-party vendors on ticketing promotions

Marketing:

Execute a comprehensive, detailed, and deliverable multi-channel marketing strategy for the Symphony

Partner with graphic designers to create and execute advertising and promotional campaigns for both print and digital collateral

Develop general print collateral for the Symphony to raise organizational awareness, promote giving and sales, and elevate the Symphony’s status in the community

Help to develop and take ownership of executing a vibrant electronic and social media strategy to communicate with current audiences, promote sales and philanthropy, and reach new audiences. This includes but is not limited to Facebook, Twitter, Instagram, and MailChimp.

Maintain engaging, accurate and timely content on the Symphony website and collaborate with Symphony staff and Marketing Committee to continually improve the customer digital and purchase experience

Manage the production of the concert program book, collaborating with Symphony staff, Board, and graphic designer

Partner with the Executive Director to develop effective marketing metrics, and review effectiveness of marketing efforts

The Annapolis Symphony Orchestra is a growing, successful 501(c)(3) not-for profit organization. Founded 1962, it is a fully-professional orchestra with approximately twenty-four performances each year. The core of the season is five Masterworks concerts (two performances each) and one repeat performance at Strathmore Music Center. Additionally there are two Pops concerts, five concerts for schoolchildren and families, and several collaborative performances with the Annapolis Opera, the US Naval Academy Glee Clubs, and other organizations. Music Director José-Luis Novo is in his thirteenth season, the longest-service music director of the Annapolis Symphony. Maryland Hall for the Creative Arts is the home of the Symphony.