NCR Open House II – 1997-11-06

Location: NCR – Chateau Laurier Hotel

Subject: “Quality Practitioners Open House II”.

Presentation: Not available

The Canadian Public Sector Quality Association (CPSQA), with members from the federal and provincial levels of government, held an “Open House” exposition by consultants working in the field of quality management.

Individuals from all levels of government involved in implementing quality programs were invited to participate. Attendance was free. The purpose of the Open House was to:

provide public service employees with the opportunity to meet consultants in the field of quality management, and learn about their services and products; and

assist government ministries, departments and agencies in implementing quality Initiatives.

Consultants presented seminars and were available in a “trade fair” environment to highlight and discuss experience and opportunities inareas such as:

ISO 9000;

Human Resources Management;

Performance indicators;

Benchmarking;

Client surveys;

Training for Quality Services; and

Employee surveys

CPSQA Directors believe this event was a catalyst for the increased application of quality practices throughout the public service. It is the second such event, organized by the CPSQA in association with the Interdepartmental Quality Network of the federal government.