Failure to read and understand these policies could result in the loss of your tuition, ejection from class, failure to
become licensed, inability to secure a refund for a product, and other undesirable consequences. All purchases from this
school are guided by these policies. Your purchase indicates your understanding and acceptance of these policies.

Payment, refunds and tuition credits

Orders in Error

If you order the wrong product online or enroll in the wrong course online by accident, let us know immediately. If we
have not shipped the product or incurred any expenses, we will issue a refund or apply the charge to the product you wish
to order. For this rule to apply, you must let us know within 24 hours of placing your online order.

Refunds

Tuition is generally not refundable. However, if we cancel a class and you do not wish to attend the same class on a different
date, we will refund your tuition.

If you discover you can not attend the class you registered for, see our policies under the headings “Limited Tuition Credit
for Absent Students” and “Cancellation and Rescheduling.”

Your purchase of books, flashcards, and study materials is non-refundable. Even if we refund tuition due to a class cancellation,
we will not refund the price of books, flashcards, and study materials. Exceptions to the non-refundability of books,
flashcards, and study materials can only be made if the materials have not yet been shipped, but we are not obligated
to make exceptions to the non-refundability of these materials.

Software is non-refundable once you receive a license code by email.

Payment

We accept business checks, cash, credit cards and debit cards. Personal checks are not accepted.

Returned Checks

We do not charge a ‘convenience fee’ for returned checks, or a set fee that is more than the actual banking fees related
to depositing a bad check. In the event of a returned check, the payor will be liable for the original payment plus the
actual banking fees we incur as a result of depositing the payor’s check. Replacement payment can be made by cashier’s
check, cash, or credit card.

Cancellation and rescheduling of classes

As a courtesy, we ask that you let us know as soon as you can if you will not be attending the class for which you registered.
Letting us know your plans in advance helps us make necessary arrangements for teachers and classroom space.

Cancellation of Classes by Us

We reserve the right to cancel any class that does not meet the minimum enrollment requirement. We will make our best effort
to offer alternative course dates either in-class, by webinar, or by online virtual classroom.

If we must cancel a class, you may transfer into another class, or we will refund your tuition (excluding flash cards and
books). For credit card payments, the refund will be issued to the same card with which you paid.

Full Tuition Credit for Early Notification

If you can not attend your class, and you notify us 10 days in advance, we will record a “full tuition credit” for you.
A full tuition credit will expire 12 months from the starting date of your original class. Once expired, a credit has no
value and can not be used.

You must pay a $35 transfer fee when re-scheduling a class. We will refund the fee if you can not attend because the class
is full or canceled. Paying the transfer fee or scheduling a make- up class does not reset the expiration date of any tuition
credits. At our option, we may waive the transfer fee for full tuition credits.

How Full Tuition Credits are Used

Full tuition credits may be transferred to another person. You can use a full tuition credit any time before its expiration.
The credit will allow you to attend a make-up class of the same type on a different date and/or location, as long as there
is room in the class. You may also use a full tuition credit to attend a class for a different license than your original
registration. Or you may use a full tuition credit to take a class in a different format, such as a “self-paced online
class” when you originally registered to attend in-classroom. If you apply a tuition credit to a course that costs more
than the recorded value of the credit, you must pay the difference.

Limited Tuition Credit for Absent Students

If you register for a class but do not attend the class, we will record a “limited tuition credit” for you. The limited
tuition credit will expire 12 months from the starting date of your original class. Once expired, a credit has no value
and can not be used.

You must pay a $35 transfer fee when scheduling a make-up class. We will refund the fee if you can not attend because the
class is full or canceled. Paying the transfer fee or scheduling a make-up class does not reset the expiration date of
any tuition credits.

How Limited Tuition Credits are Used

A limited tuition credit can not be transferred to another person. You can use a limited tuition credit any time before
its expiration. The credit will allow you to attend a make-up class of the same type on a different date and/or location,
as long as there is room in the class.

If a class is full, students who register for and attend the same class will have priority over students using a limited
tuition credit.

You can not switch from a classroom course to a “self-paced online course” using a limited tuition credit. If you registered
for a classroom course, the make-up course must also take place in a classroom. However, we will allow you to attend a
live class by webinar, even if your original registration was for attendance in the classroom.

Rules for All Tuition Credits

If you fail to attend a makeup class that you scheduled with us, and do not notify us in advance that you can not attend,
we will consider the tuition credit earned. It will have no further value, and you will need to pay for and re-register
for the class if you wish to attend. Exceptions to this rule may be made on a case by case basis for documented emergencies.

Rules and time limits for online classes

Online Self-paced Courses, Time Limits

The Online Self-paced courses have a time limit, STARTING THE DAY YOU REGISTER. See “Online Course Extensions” below for
information about extending course access. Once your course access has been expired for 10 days, it can not be extended.
If you still require a license at that time, you must re-register and pay the full tuition.

Delay the Start of an Online Course

If you need to delay the starting date of an online course, you must let us know in writing within 7 days of your registration.
Email is fine for this purpose, as long as you have an acknowledgement from us.

Pausing Online Course Access

If you need to take a short break from the online class due to work, travel, medical, or similar issues, we may be able
to accommodate you. For the 2-20 online course, you must have at least 4 weeks remaining in the course to request this
accommodation. For other online self-paced courses, you must have at least 2 weeks remaining in the course. At your request,
we will pause your course access for up to 30 days. However, we can only pause your course one time per enrollment, and
only during your original enrollment period, not an extension period. This accommodation must be requested in advance of
the 'pause.'

If you are injured, gravely ill, or have a death in the family, we may put your online course on hold for a reasonable period
of time, approved on a case-by-case basis by us, not to exceed 12 months. After that, you must complete the course within
the remaining time limit. We reserve the right to request documentation, including a letter or bill from a hospital or
doctor, or a death certificate.

Online Course Extensions

A course extension for online courses may be available for purchase. However, this is only for serious students who are
working on the course. We reserve the right not to approve such an extension. If you purchase an extension and we choose
not to approve it, we will refund the price of the extension.

We are able to give a maximum of two (2) 30 day extensions. After that, the only option is to pay and register for a new
class. Please make the most of your extension, and contact us immediately if you are stuck, need individual help, or have
an emergency that prevents you from working on the course. You should be at least half way through the course before the
end of your first extension.

Rules for class attendance and required hours

Failure to Attend Required Hours

In most courses, the law requires you to attend at least 75% of the course hours. For example, you must be present at least
150 hours of classroom time in the 200 hour course to pass. Unless you complete the required hours for a course, we can
not certify you for completing the course. You are expected to attend the entire course. In the absence of a documented
emergency, failure to attend class can result in you being ineligible to re-take course exams if you fail.

U.S. Armed Serviced Personnel

Students who are transferred out of the country during a class by the U.S. Armed Services may be eligible for a tuition
credit or paused course access. Exceptions for Armed Services members will be examined on a case by case basis. You should
notify us as soon as possible if military service will affect your attendance.

Free Reattendance in Case of Emergency

If a documented illness or emergency prevents you from attending the required 75% of a prelicensing course, you should contact
us in writing within 10 calendar days. If you do, we will re-schedule you to attend an upcoming class so that you can be
certified. The makeup class must be taken within 90 days of the end of the original class. Acceptable documentation includes
a letter or bill from a hospital or physician, or a death certificate.

Class Reattandance for Review Purposes

In some cases, we may allow a student to reattend class without re-registering and paying tuition. Approval to reattend
class without tuition is on a case by case basis. In no case we will approve tuition-free reattendance more than 90 days
after the last day of the original class. Tuition-free reattendance is for students who have failed either the course exam
or state exam, and demonstrated to our satisfaction that they are making a significant effort to learn the course material.

Course exams and what to do if you fail

Course Exam

You must make a grade of 70% or above to pass any licensing course. Students found cheating will forfeit tuition and be
reported to the State.

Course Exam Re-Take

If you fail the course exam, you may arrange with us to retake the exam. You must notify us within 10 business days that
you wish to re-take the course exam. The 10 business day requirement starts on the day that we email or mail your score.
In the case of online courses, the 10 day requirement starts on the day we deliver your score via the course web site.

No student will be eligible for a course exam re-take more than 3 months from the date of their first exam. After that,
students must pay for and re-attend the entire course.

You can re-take the exam up to 2 times with no fee (a total of 3 exam attempts). After that, if we allow another attempt,
we will charge a $35.00 fee for each attempt. Also after your first attempt, you may be asked to take an exam prep course
or complete a specific program of remedial study; we will help you as much as we can, but we also need to make sure you
understand the concepts required by your license.

Only students who demonstrate to our satisfaction that they are studying and trying to pass will be eligible for exam re-takes.
If a student does not wish to study and learn the material, we will record a failing grade for the course, after which
we have no more obligation to administer exams to that student. In most cases, after 3 failing attempts you will need to
re-register for and re-take the course in order to take the exam again.

RCSR Designation Courses - Only two attempts will be allowed at the course exam, except in extenuating
circumstances. Examples of extenuating circumstances would be if you can not finish an attempt for some reason outside
of your control. If you do not pass the second attempt, you will need to register for the class again and re-attend. For
classroom and webinar students, both attempts at the final exam must be taken within 14 days after the last day of class.
For online self paced students, both attempts must be taken before the course expiration date.

Respectful interaction with teachers and peers

Cell Phones, Tablets, Laptops, Email and Texting

Cell phones are to be silenced inside the classroom, and phone conversations must be scheduled for breaks or lunch. Students
waiting for emergency calls or messages should wait for them outside the classroom and arrange with us to make up the hours
in another class, if necessary. Texting or emailing in class is not allowed.

Violating the rules about cell phones, texting and email is disrespectful to the teacher and the other students. Instructors
are authorized to expel from class any student who disrupts or ignores the class while using these devices. Expulsion from
class results in a failing grade and forfeits tuition, unless a school administrator approves the student’s re-entry into
a class.

Recording of Video, Sound, Images

No type of sound or video recording is allowed in the classroom. Photography is not allowed in the classroom. The use of
cell phones or tablets as recording devices is not permitted in class.

Disruptive Students

Instructors will expel any student from class who is disruptive and interferes with other students’ learning. A student who
acts in a way that may endanger or threaten other students will be expelled, and may be reported to local police. Students
expelled for disruptive or threatening behavior forfeit their tuition. In addition, they will need written approval from
an authorized school administrator to attend any future class. Smoking or "vaping" in class are considered disruptive behavior.

Attire

Students should dress in a way that does not disrupt the class. Casual or business casual is fine. Students wearing objectionable
clothing may be asked to leave and come back once they are dressed appropriately. Strong perfume is discouraged, and if
it causes allergies or other problems, the person wearing the strong perfume will be asked to leave.