Complaints

Our Code of Practice Complaints

At Hilton Dental Practice we take complaints very seriously indeed and try to ensure that all patients who visit the practice are pleased with the experience and quality that we strive to provide.

Complaints are a part of the communication process and we hope that should any patient feel that they have not received the high standard of care they have come to expect from the practice, that they inform us of their complaint, so that we may deal with it and learn from our mistakes.

Any complaint should be put in writing and addressed to Moyra Aspey at the practice postal address.

We will acknowledge any complaint and try to address the complaint within 10 days. If we are unable to investigate any complaint within 10 working days we will notify the complainant of this and provide them with the likely period within which the investigation will be completed.

If the complainant is not satisfied with the result of the complaints investigation then we refer you to the General Dental Council, the Dental Complaints Service and/or PracticePlan. Links are available on this website.