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Toronto Hydro 2014 CR Report_FINAL

Training
Toronto Hydro and our leaders are responsible for ensuring that employees have the
necessary tools to perform their jobs competently to protect themselves, their co-workers
and the public.
There are two key performance indicators for evaluating the effectiveness of our training:
1 2
Toronto Hydro tracks completion of annual training through dashboards that report the
percentage of employees in conformance based on attendance, the participant’s success rate
and whether an attestation has been signed. We measure employee feedback on our training
programs through participant evaluations. Enhancements to training programs are evaluated
and implemented where possible.
Annual training programs are determined by:
• Recertification dates of existing training programs
• New training needs identified by the organization as a result of legislative changes, audits,
Incident investigations, and changes to internal practices, procedures and systems
• Introduction of new procedures, tools, or equipment
Ministry accredited trades school provides
specialized training for apprentices
Our apprenticeship programs are designed to provide students with the knowledge and
hands-on experience required to succeed at Toronto Hydro. In 2008, Toronto Hydro received
Training Delivery Agent status by the Ministry of Training, Colleges and Universities (MTCU)
for the Power Line Technician Program. The apprentice curriculum at Toronto Hydro satisfies
the in-school requirements dictated by the MTCU, but also covers material specific to Toronto
Hydro’s distribution system.
In 2014, 18 apprentices graduated from the trades school.
Toronto Hydro invests approximately 4.5 to 6.5 years of training in each apprentice to
prepare them to work competently and safely. Apprentices are instructed by veteran trades
professionals in a combination of settings, which include in-class, job simulation and
field training. We manage certified professional trades programs for:
• Powerline Technicians
• Certified Power Cable Persons
• Distribution System Technologists
• Metering Technicians
• Power System Controllers
There are currently 81 apprentices enrolled in our programs, which will help offset the number
of trades people set to retire over the next few years.
46 TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT
TRAINING DAYS
Average training days per employee
TRAINING DELIVERY
% of training delivered (attendance)
versus total planned