BCS/RAE Report spells out the Challenges of Complexity (07 Jun 2004)
There are two explicit mentions for usability. The first mention comes in under 'Requirements management', where after noting that '"Humans are very poor at saying precisely what they do want and extraordinarily talented at recognising what they don't want" (M. Lunt)'.Article URL: http://www.usabilitynews.com/news/article1672.asp