Membership is your gateway to our professional network

Join our innovative, welcoming and independent membership association. Our community of professionals is recognised as the go-to place for best practice in planning, analysis & quality in customer operations. Tailor your membership to meet your personal and business goals.

Benchmark with your peers, dissect what it takes to implement award-winning innovation. The only benchmarking for planning & insight.

Upskill your teams to engage their colleagues & stakeholders to better meet demands and deliver against business priorities.

Our members span many industries, across Europe, with regional networking events in both the UK & Ireland.

You don’t always have to travel. Many resources can be accessed virtually. We can come to you.

Annual membership is a launchpad for individuals and teams, with advice, networking & support. Includes free places to our large, popular conferences in April & November, plus other regular events and our online member portal. Flexible, safe environment. Add on services to meet your changing needs and reflect your availability.

Does most training seem irrelevant or unaffordable? Try our innovative, modular learning for all skill levels. Select from 140+ modules, using methods that won us high recommendation over 20 years. Set up an accredited development plan focussed on what’s important to you, with workshops or webinars (just £45pp).

External experts and a truly bespoke solution. Sometimes you know what you want but not how to do it, or you don’t have the right capabilities or there is an urgent deadline. Whether it’s consultancy, training or discovery, we provide a tailored solution to your problem – not a theory but a practical, sustainable delivery.

Four Professional Communities Of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.