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Midwest USA - Expected winter weather

Because of the expected winter weather in the Midwest USA flight schedules may be disrupted. If you have booked a flight to, from or via one of the below mentioned locations on 10 and 11 December 2016, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before 09 December 2016.

Appleton, WI (ATW),

Chicago, IL (MDW, Midway),

Chicago, IL (ORD, O’Hare),

Cleveland, OH (CLE),

Detroit, MI (DTW),

Flint, MI (FNT),

Grand Rapids, MI (GRR),

Green Bay, WI (GRB),

Kalamazoo, MI (AZO),

Lansing, MI (LAN),

Madison, WI (MSN),

Milwaukee, WI (MKE),

Saginaw, MI (MBS),

South Bend, IN (SBN),

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on 10 and 11 December 2016? Then your new departure date should be no later than 13 December 2016. You can rebook your flight at the latest on 13 December 2016. Please see below options and rules:

1. Change your travel dates

You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.

You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.

You will not have to pay the change fee.

2. Change your destination

You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.

Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on 10 and 11 December 2016, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online  in just a few steps. You can also call us, but lines may be quite busy.

Northwest USA & Canada - Expected winter weather

Because of the expected winter weather in the Northwest USA and Canada flight schedules may be disrupted. If you have booked a flight to, from or via one of the below mentioned locations on 08 and 09 December 2016, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before 06 December 2016.

USA:

Eugene, OR (EUG),

Portland, OR (PDX),

Redmond, OR (RDM),

Seattle, WA (SEA),

Canada:

Vancouver (YVR),

Victoria (YYJ),

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on 08 and 09 December 2016? Then your new departure date should be no later than 14 December 2016. You can rebook your flight at the latest on 14 December 2016. Please see below options and rules:

1. Change your travel dates

You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.

You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.

You will not have to pay the change fee.

2. Change your destination

You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.

Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on 08 and 09 December 2016, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online  in just a few steps. You can also call us, but lines may be quite busy.

Complete Ban on carriage of Samsung Galaxy Note7

The U.S. Department of Transportation has issued an emergency order banning the carriage of Samsung Galaxy Note7 devices from commercial air transport. KLM will comply with this emergency order and no longer allow customers to travel with this device in any form – whether on their person, in hand baggage or as checked baggage. This ban applies to all AIR FRANCE, KLM and KLM Cityhopper flights.