The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride.
My only problem was the staff kept telling my wife ideas for shopping (lol)
I would definitely stay at the Ritz again.

Comentário de N. Alan
, Austrália
the
24/09/2015

Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.

Intended to have a short getaway with the wife and kids, so had to look for a place with sufficient room and space.
Looked up and found the 2 bedroom suite which I thought was suitable especially since it was rated 3rd best hotel in KL.
Short review - slow in service, not paying attention to details and if your kids love the pool, this hotel would not satiate their appetite. There is technically no kids pool area with just a small section dedicated to kids and it doesn't seem so obvious it was meant for the kids as there was no proper walkway to the area.
As it was also our 9th year anniversary had actually wanted to give the wife a surprise so made a few emails for the arrangement.
Long review - Arrived and looking forward to the stay, checked in and was told to my disappointment that the decorations were not ready. That's one star down! No attention to detail at all.
Went up, loved the space in the suite and so did my eldest child as there was an adjacent room. After 30 mins the butler came and she just came and just introduced herself and left thereafter as I had pointed out the circulation and lack of aircon in the second room. Had to wait another 30 minutes before the maintenance came, did some tweaking and claimed that somebody toyed with the controllers hence the poor circulation. Honestly to me it was still poor as it was pretty warm with no circulation still. Went down personally and spoke to the duty manager Austin to request for the change and we were told the aircon in the room was poor as it was high floor and that since the curtains were undraped hence the warmth'! What kind of excuse was that for this type of hotel' Eventually shifted to another floor and the air conditioning was much better.
The daily spread of the food was reasonable with the prata, porridge, bread, noodles and the egg station.
Have yet to try the massage and since it would be another day of stay here will probably update the review.

733rajnic
,

Nova Délhi, Índia

December 16

"Fantastic vacation"

We had an absolutely wonderful stay at this fabulous hotel. My parents, brother and I stayed in the 3 bedroom suite. It was everything you expect at a 5 star hotel. The suite was well equipped, and serviced. It was very spacious, and the bedrooms were well spaced out. The staff is extremely courteous and helpful. We really enjoyed our stay here. They even graciously extended our check out time by a couple of hours without much ado. The only thing I found slightly lacking was the breakfast spread. It could have been a little more thought out. The Indian selection could be a little more innovative and varied. Specially since I saw many Indian and guests of other nationalities enjoying the Indian food.

Travellover6128
,

São Francisco, Califórnia

December 16

"Enjoyable stay"

We recently stayed here for 2 nights. We had a normal room, which was very spacious. A great size bathroom and lots of towels and robes.
This property suits those who prefer more 'old world' charm and not those looking for boutique modern designs. It's in a great location, service was very attentive, especially in the Club lounge. Would go back but would also like to stay at other hotels in this city

Stephen A
,

Sydney, Austrália

December 16

"Very professional"

Great hotel, staff can't be any better - very well trained and managed obviously. Great rooms, finishes, condition, service, food etc. conference facilities were very good. If I come back to KL I will stay again without doubt. Can at first be confusing to find your room tho. Nice live music and high tea looked very special.

Profiterole
,

Bangkok

December 16

"nice property, but service only 3 stars"

The physical aspect of the hotel and the rooms are perfect. The bathroom is very nice. with excellent amenities. The design is beautiful. There are 2 pools, a big gym and a kid's Club.
Location is good also. 5 minutes walking to the shopping area.
If you don't have kids, i recommend the club level which is convenient as it provides light meals throughout the day, and most importantly provides FREE limousine around the city limit that is the golden triangle.HOWEVER, kids under 12 are not allowed in the club room. Also kids are not allowed in the 2nd pool.
Breakfast and room service food was just ok. We felt the quality of the breakfast food and room service food wasn't on par with a 5 star hotel. We ordered western food and for the quality, it felt like we were eating in a coffee shop, and not a hotel.
Service also wasn't on par with a 5 star hotel . For example, it Took around 15 mins to check in (while there was no other guests checking in). Not sure what the front desk officer was doing. Also at the restaurant, they gave us food we didn't order, and didn't give us the food we ordered. It took a long time for the porter to come to pick up the luggage when we checked out. At the club lounge, there was only 1 lady serving and she was busy doing things, so had to wait a long time to ask for something.