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Shipping is currently available anywhere in the United States. For SilkRoll members, all shipping fees are waived. For non-members, there is a $10 flat shipping fee each time you make a purchase order. All shipments are handled by USPS Priority Mail.

Guarantee

SilkRoll has an in-house developed, multiple check-point system to verify the authenticity of products, preventing the sale of counterfeits. Because products are not manufactured by SilkRoll, and are sent to SilkRoll by third-party users, SilkRoll cannot guarantee authenticity, but uses best efforts and industry standards to ensure authenticity. If you believe you have received a counterfeit item, please notify SilkRoll at hello@silkroll.com. SilkRoll will take further action to review the item, and guarantees to refund you the points redeemed from your account for the counterfeit. For more information please visit our Terms of Use page.

Return or exchange

Should you use your SilkRoll points to trade for products listed on the website, you may return those products within 7 days of receipt for the same amount of points, provided the products are returned in the exact condition as they were delivered. Customer will be responsible for all shipping costs of returned items. After the 7 days, you may still return the products, where they will be considered a new trade-in offering. Points will be assigned based on the estimated value at the time of receipt. SilkRoll reserves discretion for re-listing the products on the website.

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