Search Results

We recommend contacting the Nextiva Support Team via chat, email or by phone to accomplish this task. Nextiva’s Call Center allows your agents to be in multiple queues simultaneously; please keep this in mind as you are assigning employees. If you feel comfortable setting these up on your own, please watch the video and follow […]

If you have a user set up with a basic package and need to add additional services, please read the set up instructions below. Changing an employee’s premium package will allow you to add new features to an employee’s Nextiva user, such as Meet-Me Conferencing, Call Recording and the Nextiva App. You will need to […]

Porting is the process of taking your phone number away from your current carrier and moving it to another carrier. To initiate porting into Nextiva, first notify us of your wish to transfer/port your existing phone or fax numbers to your Nextiva account. To do this, work with your current Account Executive or simply email […]

What does SIP Trunking entail? SIP Trunking is a non-hosted service offered by Nextiva to setup communication between a local or enterprise PBX to Nextiva’s SIP Trunking server. This service gives the local PBX a connection to worldwide call routing through Nextiva’s infrastructure. The Advantages of SIP Trunking include: Low cost Internet telephony solution – […]

Nextiva allows customers to bring their own device to Nextiva as long as it is compatible with our platform. If you are unsure if the device you are using is able to work with your Nextiva service, please reach out to your Account Executive or a member of the Nextiva Support Team via chat or […]