In the process of getting up upgrade in 4 days I went ahead and chose to use the upgrade option from the spiceworks tray and during the installation and error meassge screen. "Spiceworks Setup icon red circle white x Extract: error writing to file xmlscanner.rb" with ok at bottom so I clicked ok. Spiceworks Setup screen is still open with Install Application File... and blue progress bar at halfway point with option to cancel. Any advice on how to continue. Ive tried the spiceworks_package.exe file to create log file but its not creating the said zip file of log to send to support and other suggestion.