Our client in Brooklyn Park is looking for a few Lead Customer Service Specialists to work during the school year. These positions are flexible on 1st shift between 6am 8pm, Monday Friday. Individuals in these roles will be resolving customers and team members issues regarding administering tests, login complications, status updates, and much more.

Requirements for the Lead Customer Service Representatives are:• MUST HAVE 1-3 years of previous lead or supervisory experience • MUST HAVE 1-3 years of call center experience• Strong problem solving and analytical skills • Ability to multitask, work in a fast pace environment, and have good communication skills• Must possess a High school diploma/GED. Associates degree are preferred.

Lead Customer Service Representatives are expected to: • Taking inbound calls, assisting with customer inquiries, and properly documenting conversations• Train and coach a team of representatives regarding performance, new procedures, compliance and regulations• Resolve escalated issues from customers and internal team members • Manage team members performance, goals, and maintain a positive environment• Provide feedback and reports to management

For immediate consideration please send resume to .

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We thank all interested candidates. However, only those selected for interviews will be contacted.