Advice Trends in Wales 2015 to 2016

Citizens Advice Cymru is delighted to attach a copy of our ‘Advice Trends in Wales 2015 to 2016’ bilingual report. This report shows you the issues affecting people across Wales and includes a focus on our Front Line Advice specialist discrimination service.

During 2015 to 2016, the Citizens Advice service in Wales helped 108,070 people with more than 416,075 problems, a 2% increase in people accessing our service compared to 2014 to 2015.

The top 10 problems in Wales have changed when compared against 2014 to 2015, with Working and Child Tax Credit problems rising, making the top 5 problems in Wales all benefit related. With the exception of housing benefit (5% decrease), all others in the top 5 saw increases, rising between 5% for Working and Child Tax Credit issues, to 37% for Personal Independence Payments (PIP).

We hope you find the report a useful guide to the problems facing people across Wales. Please contact policy-cymru@citizensadvice.org.uk if you would like to discuss any of the issues highlighted in the Advice Trends report.