mac(Archived) Just downloaded and installed latest update and Evernote will not open now

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I just downloaded newest update and installed it, and now my Evernote will not open. It just keeps giving me error message saying "evernote quit unexpectedly....." but will not reopen no matter whether I send in details or cancel and just try to open. Can you help me?

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just wanted to give you guys the heads up that I had to downgrade to 5.0.6 in order to be able to use Evernote. Installed 5.1.1 today (I always update to newest version ASAP and normally never have problems) and then was not able to open Evernote.

Evernote opens briefly, and then immediately crashes. I tried removing the folders out of Library/Containers as well as Library/Application Support, to no avail. Downgrading worked, so I'm just going to wait until 5.1.2 or something comes out.

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just wanted to give you guys the heads up that I had to downgrade to 5.0.6 in order to be able to use Evernote. Installed 5.1.1 today (I always update to newest version ASAP and normally never have problems) and then was not able to open Evernote.

Evernote opens briefly, and then immediately crashes. I tried removing the folders out of Library/Containers as well as Library/Application Support, to no avail. Downgrading worked, so I'm just going to wait until 5.1.2 or something comes out.

Yep, Evernote updates have often had serious bugs for about a year now. So, about 9 months ago, I stopped the normal "auto-upgrade" that I had been doing. Now, I wait for at least a few weeks to see if there are any adverse reports (like yours) before making the update.

IOW, I started treating Evernote just like I do Microsoft and Apple -- wait and see for updates. Update ONLY if there is a compelling reason to do so.

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We weren't running into this issue in beta--sometimes it takes a release to millions (rather than around 100 at the moment, we're growing the program) to uncover a particular issue.

There's a hotfix presently getting tested by support that may resolve the crash problem if an uninstall/reinstall doesn't fix. They're collecting all crash instances and providing real time feedback to our Mac team on this, so please submit a support request reporting your Mac crash issue and a tech will begin working with you on it. Thorrr, I've already dropped into your ticket and sent along to you.

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Yes. I am now unable to use evernote. I have the exact same message above. Running the most recent mountain lion update. Evernote immediately crashes even after uninstalling it. reinstalling it. and logging in and restarting the mac

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All, if you happen to notice, we're merging Mac crash problem threads into a single discussion to keep things centered on possible fixes. Please submit a support ticket so we can run through a possible hotfix. There's downgrade info upthread.

Be aware that direct download version is slightly different from the app store version in how it stores local notebooks, so you may temporarily lose access to (not actual data loss) to your local (not connected to our webservice) notebooks if you're bouncing between download types.

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Thanks, Broskiier, for the link to 5.06. that got me back up and running. Think I will wait awhile before installing 5.1.2. Tough when you depend on a product and updates aren't tested fully. I almost upgraded to Premium today before the update started crashing. Hmmm, think I'll wait.

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There is a VERY simple solution to this. I've been having the same problem with Skitch for a couple weeks now, and checked my forum post after experiencing the problem in Evernote this morning. Per forum post by Evernote Employee Jer Villanueva, I applied the fix below to fix Skitch. This fix also fixed the problem with Evernote.

Hi everyone, seems there are two main issues being reported here, Skitch crashes upon login and "The operation could not be completed" when trying to Export an image. Our dev team is currently investigating these and we're working on fixes as we speak. In the meantime, could you try the following suggestions? Please let us know if these suggestions help or not. We appreciate the feedback and continue to work on making Skitch perfect!

Skitch crashes upon login

We've identified a crash when the "Computer Name" is blank. For those that are running into this problem, please check that your Computer Name is not blank. This can be found under Apple > System Preferences > Sharing. If it is, please enter a computer name and then try logging in to Skitch.

"The operation could not be completed..." when Exporting

I encountered this error when I try to Export the image while I am not signed in. Even though I get an error, the image actually still gets exported. Can you please check that this is the case? We are currently investigating the cause of the error. If the image is NOT exported at all or if this happens even when signed in, then please let us know because that means you're probably encountering a different issue.

Even if the "Export" image works, I understand the error message can be an inconvenience. I would actually suggest using the "Drag Me" tab, which does not throw this error and is, in my opinion, much quicker!

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To avoid cross-contamination, I cleansed my system of all things Evernote. From plists to caches, support applications and the lot). I then went to Evernote.com, which forced me to use the App Store. The version installed by the App Store is 5.1.3, and the bug remains.

Whenever I launch, the app goes straight to "not responding". Can't acces anything, and I have to force kill it. Though this is quite hard, as the process is only removed from the "force quit" dialogue. It remains running, and has to be hunted down through terminal. Below I have pasted the open files of the process. I can submit a sample from Activity Monitor, if you'd like.

The only way of getting a crash report is to download the standalone dmg-version linked above, and run the app from the disk image. It fails in the same way, but provides a report like the one I sent Helen.

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To avoid cross-contamination, I cleansed my system of all things Evernote. From plists to caches, support applications and the lot). I then went to Evernote.com, which forced me to use the App Store. The version installed by the App Store is 5.1.3, and the bug remains.

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If you are not familar with the browser called Chrome, I can tell you that the screenshot is very clear. When loading, the favicon of the site is replaced with a spinning wheel. As the screenshot shows, the favicon is shown, and the page is fully loaded.

Has there been any development on the issue? If not, does anyone know of a good alternative to Evernote? Is Springpad good for shopping lists? Just found out it is web based. Nice idea, but not good enough for quickly writing or editing a note.

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Have you not read the thread? IT IS NOT POSSIBLE TO ACCESS THE PREFERENCES FOR THE APP, AS THE APP DOES NOT WORK.

If you follow the directions given, the infection is spread on your computer. Removing the host app, and deleting all Evernote files does not clear the system of the infection. A safe reboot is required, as the "evernote helper" replaces any file deleted, and relaunches any process killed.

not|nɒt|

adverb

1 (also n't joined to a preceding verb)used with an auxiliary verb or ‘be’ to form the negative: he would not say | she isn't there | didn't you tell me?

• used in some constructions with other verbs: [ with infinitive ] : he has been warned not to touch | the pain of not knowing | she not only wrote the text but also researched the photographs.

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Have you not read the thread? IT IS NOT POSSIBLE TO ACCESS THE PREFERENCES FOR THE APP, AS THE APP DOES NOT WORK.

If you follow the directions given, the infection is spread on your computer. Removing the host app, and deleting all Evernote files does not clear the system of the infection. A safe reboot is required, as the "evernote helper" replaces any file deleted, and relaunches any process killed.

not|nɒt|

adverb

1 (also n't joined to a preceding verb)used with an auxiliary verb or ‘be’ to form the negative: he would not say | she isn't there | didn't you tell me?

• used in some constructions with other verbs: [ with infinitive ] : he has been warned not to touch | the pain of not knowing | she not only wrote the text but also researched the photographs.

I've read the thread, and I understand what the word "not" means. Thank you. As I said, Evernote Helper is not an infection. If you have cleaned Evernote out of your system and download the app directly from Evernote (in your case, you may want to use something like App Zapper -- here are instructions for the reinstall http://www.christopher-mayo.com/?p=135) I think it ought to work fine. Please note (as I mention on the page) that you do NOT (there is your word) click the green button. In the screenshot you posted before, I think you clicked the green button (I know it is confusing, but this is our only way to get to the direct download version). As soon as you go to the direct download page, it will automatically download the app onto your computer (to wherever you have directed Chrome to save downloads).

If the procedures don't work, then I would contact support, as suggested in previous posts. If you do contact them, please post your support ticket number here as well.

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Have you not read the thread? IT IS NOT POSSIBLE TO ACCESS THE PREFERENCES FOR THE APP, AS THE APP DOES NOT WORK.

If you follow the directions given, the infection is spread on your computer. Removing the host app, and deleting all Evernote files does not clear the system of the infection. A safe reboot is required, as the "evernote helper" replaces any file deleted, and relaunches any process killed.

not|nɒt|

adverb

1 (also n't joined to a preceding verb)used with an auxiliary verb or ‘be’ to form the negative: he would not say | she isn't there | didn't you tell me?

• used in some constructions with other verbs: [ with infinitive ] : he has been warned not to touch | the pain of not knowing | she not only wrote the text but also researched the photographs.

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gbarry, I refer you to my definition of "not". If you are unable to launch Evernote, how would you access the preferences? Have you seen the screencast?

BurgersNFries, it is an uninstallable process the user has not chosen to install, which the user has no control over, which keeps re-launching itself, and rewriting deleted files. It's easy to tell other people to chill, if you ignore the context, and disregard the provided facts. Have you seen the screencast?

GrumpyMonkey, have you seen the screencast? No, AppZapper is not capable of removing it.

Have you seen the topic of the thread? Re-installing it does not fix it.

If you had read the thread, you would know that I used the non-appstore version (1), which stopped working after the update, tried the appstore-version (2), which didn't work, tried the first provided version (3), which didn't work, and tried the second provided version (4), which didn't work. Apart from this, I have attempted to run it in a closed environment (5), an open environment (6), as a single process (7), as a sudo process (8), with everything else (9), without else (10) and on several terminals (11-15). Guess what! It didn't work.

I have submitted crash reports, screencasts, tickets and the lot.

Please don't post, if you have not read the header on the topic, and have nothing to add. The last asked question was: Has any previous poster (non-Evernote evangelist or employed flamer) found an alternative application, that works on Mac and Android?

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gbarry, I refer you to my definition of "not". If you are unable to launch Evernote, how would you access the preferences? Have you seen the screencast?

BurgersNFries, it is an uninstallable process the user has not chosen to install, which the user has no control over, which keeps re-launching itself, and rewriting deleted files. It's easy to tell other people to chill, if you ignore the context, and disregard the provided facts. Have you seen the screencast?

GrumpyMonkey, have you seen the screencast? No, AppZapper is not capable of removing it.

Have you seen the topic of the thread? Re-installing it does not fix it.

If you had read the thread, you would know that I used the non-appstore version (1), which stopped working after the update, tried the appstore-version (2), which didn't work, tried the first provided version (3), which didn't work, and tried the second provided version (4), which didn't work. Apart from this, I have attempted to run it in a closed environment (5), an open environment (6), as a single process (7), as a sudo process (8), with everything else (9), without else (10) and on several terminals (11-15). Guess what! It didn't work.

I have submitted crash reports, screencasts, tickets and the lot.

Please don't post, if you have not read the header on the topic, and have nothing to add. The last asked question was: Has any previous poster (non-Evernote evangelist or employed flamer) found an alternative application, that works on Mac and Android?

I have seen the topic of the thread, as have the other posters.

I have read the thread, as have the other posters.

I comprehend the concept of "not," as does everyone else in this thread.

I have used app zapper with success in the past

I have also gone into my files and deleted the relevant files myself.

If the advice offered to you before in the thread and support is not able to help you, then I recommend wiping your drive, reinstalling the OS, and then installing Evernote before installing anything else, because I am guessing that another application is causing this problem.

If you want another app that works just like Evernote on the Mac and Android, then you are out of luck (as far as I know). However, if you are willing to work exclusively in plain text, then nvALT + Drafts is a nice combination.