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Public service analytics

Taking public service big data off the bench and into the game.

Overview

Delivering public service for the future.

Time to get off the bench and into the game.

With growing pressure from citizens, shrinking budgets, and more and more data, public service leaders are looking to drive productivity and unleash higher performance through analytics-delivering public service for the future.

The potential for big data to become a serious plater will remain untapped without the correct planning and actions from the top. Public service leaders must adopt an enterprise-wide strategy and practical structures to build talent, gain investment and engage users if they are to improve transparency, reduce costs and deliver more insight driven services.

To succeed, leaders must consider the challenges they face and identify the specific outcomes they require.

Background

The potential for Big Data…

State Governments and their budget departments are increasingly using technology to measure program performance, make the budget process more transparent and to engage with their citizens. Watch the video to find out more.

Analysis

Scott Pattison, Executive Director, National Association of State Budgets Officers talks about the rise of big data and how it is helping to prioritize state government spending.

Demand for analytics expertise is high today, creating a war for talent.

Accenture estimates that in 2015, the United States will generate 44 percent of the global demand for analytics jobs, but only 23 percent of the workforce supply.

For agencies with tight budgets, it’s imperative that they demonstrate the return on investment (ROI) of analytics programs. Programs are likely to fail without a clear business focus.

Even governments that understand the potential of analytics require leadership to demonstrate that potential and drive internal adaptation. Instead of thinking “if we build it, they will come,” public service leaders must act to increase analytics uptake and understanding among their teams.

Recommendations

Public service leaders must tackle three major challenges if they are to get analytics off the bench and into the game:

Identify the right talent

Know your opponent

Coach your team

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Public Service leaders need to identify the right analytics talent crucial for success and develop their ability to attract, create and retain the right talent.

Public service leaders must tackle three major challenges if they are to get analytics off the bench and into the game:

Identify the right talent

Know your opponent

Coach your team

The importance of clearly identifying a business priority.

Demonstrate ROI of analytics programs through having a strong business focus. Leaders must identify challenges they face and the specific outcomes they want.

Public service leaders must tackle three major challenges if they are to get analytics off the bench and into the game:

Identify the right talent

Know your opponent

Coach your team

To deliver big data adoption.

Government leaders must act to increase analytics uptake and understanding among their teams.

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