OIT Student Employee Recognition Program

Previously Honored Consultants – A

Maarij Abbasi

September 2001 Cook/Douglass Consultant of the Month (Fall Semester)

Maarij is the kind of consultant that makes the job of being a supervisor just a little bit easier. He has a great work ethic. He never complains whenever he is asked to do something. The amount effort he puts into solving any user problems is exemplary and he is a sincerely nice guy. Truly Maarij is a great help to supervisors, fellow consultants, and users alike. As far as consultants go, we here at Cook/Douglass couldn't ask for any better. {sl}

Ibrahim Abd el-shafy

March 2007 Livingston Consultant of the Month (Spring Semester)

Ibrahim has been a delight to work with this semester. He's emerging as a seasoned veteran who can help anyone and everyone, with a bright smile and radiant personality. Ibrahim works hard during every shift and always puts out the extra effort to enforce the policy throughout the labs. His customer service skills are extraordinary and are more than we could ever ask or hope for. Congratulation on being named a Consultant of the Month for March 2007. Keep up the good work! {msc,lw}

Yaseen Abdel-Aziz

September 2002 College Avenue Consultant of the Month (Fall Semester)

Yaseen Abdel-Aziz has proven that he is an ideal consultant ever since he was hired. He always comes to the lab early and is ready to work with energy and enthusiasm. Not only is he an excellent consultant, he is also a great co-worker. He shares a great relationship with the entire College Avenue CCF team. He brings with him an incredible knowledge of the computer labs and a great work ethic. During his shifts, Yaseen is constantly walking around the lab in search for questions, and strives to make sure each user gets all the attention they need to help them complete their work. Yaseen is truly a fine example of a good consultant, and it is our pleasure to award Yaseen with the Consultant of the Month Award. {sah,sk}

March 2003 College Avenue Consultant of the Month (Spring Semester)

Yaseen has time and time again proven himself to be one of our best consultants as he seems to have his performance as a consultant down to a science. He can always be found on his toes and making sure stats are taken on time, cleaning has been completed, and that all users in need of help are assisted. He answers user questions in as much detail as possible, and is the first to get up from his seat when a supervisor is looking for some help. Yaseen handles extreme users calmly and with respect. His dedication to the lab has left him with an eye for policy violators, and he has gained a reputation among the supervising staff as a committed enforcer of all lab policies. Yaseen is always willing to go the extra mile to help the lab out whenever we need to send supplies to another site or need coverage. {sh, eo}

Yaseen Abdel-Aziz's hard work and enthusiasm over the course of this semester helped make our labs run smoothly and provided a pleasant work environment for everyone. He always comes to the lab ready to work and with energy and enthusiasm. Yaseen maintains an extremely professional attitude when dealing with difficult situations, enforcing lab policies, and maintaining order in the lab. Enforcing policies is a big concern for Yaseen, and several of his ideas about making the lab policies more visible were adopted by the lab this semester. On several occasions, Yaseen has had to deal with lab users refusing to follow the posted CCF policies. At all times, Yaseen maintained an excellent balance of firmness and professionalism in dealing with all policy violators. Giving 100% in customer service is another of Yaseen's strengths. He is often seen helping users with complicated questions, and he is always patient and thorough in his response. Yaseen consistently strives to make sure each user gets all the attention they need to help them complete their work. When Yaseen is on duty, it is a treat to be around him because everything in the lab is in proper order. He always goes the extra mile to help out the lab while consulting. He is friendly and helpful to his co-workers as well as to management, and he always does his 15 minute rounds while on duty. Yaseen is a pleasure to work with for both consultants and management - his unselfish, professional attitude is what we look for in our best consultants. {sh,np,ny,mk,jh}

September 2003 College Avenue Consultant of the Month (Fall Semester)

One of the summer's most reliable and helpful consultants, Yaseen Abdel-Aziz did not skip a beat as CCF moved back to the busy schedule of the Fall. Always early to his shifts, and always ready to help out with tasks such as filling paper, checking tags, and just about anything else (including taking coverage), Yaseen makes all of College Ave. management's lives easier. But Yaseen does not only distinguish himself through his collaboration with management. He is also one of the very best at helping users, always providing good technical answers, combined with good customer service. He does his rounds often, and continually enforces user policies. Yaseen represents excellence within CCF, every day of every week of every month of the year, from the time he signs in, to the time he signs out. {rk}

Moustafa Abdelbaky

April 2007 Busch Consultant of the Month (Spring Semester)

Moustafa is undoubtedly one of the most polite and kind person you will ever meet. Regardless of whether you see him in the lab or outside waiting for the buses, he never fails to ask how you're doing and takes the time to talk to you. Moustafa is everything you look for in a consultant; he has been a wonderful and patient consultant from the start. He has excellent customer service skills and a great work ethic. He is always willing to go out of his way to help a patron. He is meticulous in his problem reporting and he does his best to help patrons. His presence in the labs has a calming and soothing effect. His friendly nature and polite demeanor makes him a pleasure to work with. Congratulations, Moustafa! {dk,mz,wll}

Spring 2008 Busch Consultant Achievement Award (Spring Semester)

Moustafa is one of our best consultants; there is no question that he deserves to be recognized for his excellent work. Although this award acknowledges him for this semester only, truth be told, he has done a great job ever since he started here on Busch. He is always smiling and friendly, and puts you at ease whenever you talk to him. He never hesitates to help patrons either with a smile while sitting at the monitor station, or by constantly doing rounds around the lab. In addition to his excellent customer service and all-around helpful demeanor, he is very knowledgeable of everything going on in the labs and informs both consultants and patrons. He is always willing to lend a helping hand to fellow consultants by taking coverage and he adds a positive vibe to even the most dull overnights and rainy mornings. Moustafa's charm, service and because he exemplifies everything we look for in a consultant earn him this long-overdue award. To an excellent consultant and an all-around great guy: Congratulations Moustafa! {kp,yt,mz,mb}

Tony Abdelmalek

March 2002 Help Desk Consultant of the Month (Spring Semester)

Tony regularly goes out of his way for users. Along with another consultant, he recently helped out a faculty member with a corrupted Word file. Tony worked with this user until the problem was resolved. The faculty member was very grateful. Tony is always asking questions and willing to learn more. During this past semester, Tony was away from the Help Desk for a few weeks due to an illness. When he came back, he quickly reacquainted himself with everything that had changed at the Help Desk since he was gone. We are glad to have Tony back at the Help Desk as a vital part of the team. {kb}

April 2003 Livingston Consultant of the Month (Spring Semester)

Anthony has been a consultant with LCC and HelpDesk for almost 2 years. He is one of the friendliest consultants on our staff with whom it is always a pleasure to work. He maintains a very good working environment while on duty and always tries to help out his fellow consultants. He is very eager to help, learn and quick to volunteer for any tasks that may arise. We appreciate Anthony's meritorious contributions to the lab and wish that he continues to perform at the same level for years to come. Congratulations Anthony!!! {np,lw}

Keraloos Abdelmessih

September 2015 Cook/Douglass Consultant of the Month (Fall Semester)

Keraloos Abdelmessih may be one of our newest consultants, but he
has proven himself to be one of the best. He is friendly and always
fun to work with, but he is still proactive, considerate, and
thorough. These qualities are what make Keraloos a consultant who can
be counted on to do his job and do it well. But more than that
Keraloos has shown that he is always willing to go above and beyond
what is required of him. He is always offering to help out in any way
he can during slow shifts, by fixing our fans for example. He has even
made a delivery run in the rain and then proceeded to help an
overwhelmed coworker even though he was off shift. It is because of
all these things that we believe Keraloos deserves the Consultant of
the Month award for September 2015. Congratulations Keraloos and keep
up the amazing work! {jak}

Owais Abdulghani

September 2004 College Avenue Consultant of the Month (Fall Semester)

Owais is one of our most active consultants. Whenever he is on duty, he always works very hard to be sure that everything in the lab is running as it should be. He always volunteers to take supplies to other sites and is often taking the trip over to the Alex Lab to take stats and check supplies. He is constantly taking coverage and always comes in for emergency coverage when the supervisors call him. He has become one of our most dependable consultants. Without his help, the College Ave computer labs would definitely not be the same. {jn, sk}

Owais was hired in February 2004 from the waitlist. As a member of the CAC consultant staff, he proved his mettle earning Consultant of the Month honors in September of 2004. In April of 2005, Owais began to look for more and was named a Supervisor in Training. Through hard work and dedication, he survived the rigors of training and was promoted to the position of Assistant Lab Supervisor in September of 2005. In this most recent semester, Owais has excelled. He took on the responsibility of being our morning supervisor ensuring that the labs open on time and that each day began smoothly. He also took on the arduous task of repair manager -- tackling all the morning repair issues from jamming printers to rebuilding PCs and everything in between. Needless to say, our service representatives and technicians from Xerox and HP have come to know Owais quite well. Owais was sure to stay on top of repair matters and work tirelessly to coordinate repair issues with the appropriate parties.

Aside from his main managerial duties, Owais spent a great deal of time interacting with the consultants to ensure they were doing well. He used his presence to reinforce proper work habits among the consultants, eliciting more efficient work from them. Owais also found time between his duties and school to participate in the Hiring committee and contributed to the creation of the Hiring training manual. It is because of these and many more intangible things, that we name, Owais Abdulghani, the Spring 2006 Supervisor of the Semester. Congratulations on a job well done! {lw, mk}

Kyle Abed

October 2017 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to award Kyle Abed the title of Level 1
Consultant of the Month. Kyle started working with the Help Desk
starting this September. Since then, he has quickly risen through our
positions and currently stands as a Network Support consultant. Using
his experience as a Network Support consultant, Kyle has been able to
quickly help many users and keep our calls volume down during his
Level 1 shifts. When not working, Kyle can be found playing basketball
with his friends. Kyle is currently a junior double majoring in
Computer Science and Electrical and Computer Engineering with a
specialization in Computers. Kyle's favorite game is poker,
specifically Texas hold'em. He enjoys it so much because it is a game
where you can win even if you have the disadvantage as long as you are
able to read people correctly. Congratulations and thank you for all
your hard work! {ah}

Fall 2017 Help Desk Consultant Achievement Award (Fall Semester)

We would like to congratulate Kyle on receiving the Help Desk
Level 1 Consultant of the Semester Award! Whether it is staying late
after his shifts making sure the customer is satisfied or picking up
last minute shifts to help out his co-workers, Kyle consistently goes
above and beyond. That has been reflected as Kyle has won the Customer
Service Appreciation Award in September as well as Consultant of the
Month in October. Kyle has shot up the ranks by completing his
training for Level 2, Network Support, and Help@, while still looking
to learn more by getting Applications Support trained before the
spring. He is constantly looking to help out his fellow consultants
and doesn't shy away from work. Outside of the Help Desk, Kyle enjoys
playing video games and one day he hopes to be his own boss. {pj}

Ashley Abel

February 2009 Cook/Douglass Consultant of the Month (Spring Semester)

In her first semester working on Cook/Douglass, Ashley spent most of her time working at the satellite sites. This semester, she has been spending a lot more time at Loree and the supervisors have gotten more chances to get to know her, and more chances to observe her in the labs. While we have plenty of great consultants on the Cook/Douglass campus, we acknowledge Ashley for going above and beyond what is asked of her. Whether it is helping out the supervisors, other consultants, or patrons in the lab (even when she's not working!) she remains friendly and helpful. She takes initiative to help in any way she can and remains upbeat while doing so. Please join us in congratulating Ashley Abel as our Consultant of the Month! {lg}

February 2010 Cook/Douglass Consultant of the Month (Spring Semester)

In her second semester as a consultant at Cook/Douglass, Ashley's excellence at fulfilling her responsibilities was recognized by selecting her as Consultant of the Month for February 2009. One year later, she has only gotten better; readily volunteering for any additional tasks the supervisors need assistance with. As was the case this month, when the snow is piling up outside we feel reassured that the site is in good hands and patrons' concerns will be handled appropriately. Her colleagues have brought her pleasant nature and great worth ethic to our attention as well. Throughout her time here, she has demonstrated the ability to be a model consultant. Therefore, we feel proud awarding Ashley the Consultant of the Month award again, this time for February 2010. {mj,awh}

Joseph Abraham

October 2003 Busch Consultant of the Month (Fall Semester)

Joe Abraham has been an excellent consultant for BCCC. He has consistently put an enormous amount of time and effort into making our labs better than when he arrived. By strictly enforcing policy, and by suggesting new ways to make the lab more efficient, Joe has shown that this job matters to him. We appreciate Joe's hard work, and are glad he chose to be employed by our campus. {rv}

Kimberly Acree

September 2008 College Avenue Consultant of the Month (Fall Semester)

Kim has been a key factor in ensuring a successful transition of ResNet into the labs. Kim is always ready to take on dispatch calls as they come. She has also made a concerted effort to learn how the computing labs operate. Whenever there is downtime for ResNet issues she makes it a point to become more familiar with the lab. For instance, she has taken a strong interest in learning about troubleshooting hardware and software issues. She will not hesitate to ask a supervisor or fellow consultant about something that she is unsure of. Her cheerful personality makes it a pleasure to work with her. She makes it a point to get to know all the people she works with. For these reasons we are proud to announce Kimberly Acree as our College Avenue ResNet certified lab consultant of the month! {bo}

Paul Adamian

March 2004 College Avenue Consultant of the Month (Spring Semester)

Paul is a great asset to the lab. Paul is one of the most active consultants during his shifts. He's always up and about, checking up on printers, doing rounds, etc. Even at the monitor station, Paul's checking the print queue, handing out tags and paying attention to each and every user who comes into the lab. As a new member of the CACC Repair team, Paul has also been a huge help. He always has a positive attitude, helping users, coworkers and supervisors, and is always a pleasure to work with. Paul has a great sense of humor, and makes the lab an enjoyable environment for everyone (even at his own expense!). Paul is one of our most reliable employees, and this month, he stood out as our consultant of the month. {rk, jn}

Jen Adams

April 2002 Cook/Douglass Consultant of the Month (Spring Semester)

Jen Adams has been with the labs for a looong time, and that experience shows. Jen knows the job inside and out; Jen consistently does a great job, and she knows the answers to just about every question that might pop up. In times of emergencies, supervisors know to trust Jen, because she'll take charge and manage any situation that comes her way. {nl}

Omowunmi Adedeji

February 2012 Help Desk Consultant of the Month (Spring Semester)

Although this is only Omo's second semester working for the NBCS
Help Desk, she has already proven herself to be a valuable member of
the consultant staff. As a transfer student from Rutgers Newark
campus, Omo was hired as a consultant last semester. Omo's positive
attitude and relentless problem solving skills has earned her the
perfect performance award the first semester she worked as a
consultant. She arrives more than fifteen minutes early to almost all
her shifts and provides emergency coverage whenever she can. As an
aspiring medical doctor, Omo is currently studying biological
sciences. Omo loves to be active when outside of work; her hobbies
include tennis, swimming, traveling, and watching movies after a long
day at the Help Desk. The Help Desk supervisory team would like to
congratulate Omo for being awarded Consultant of the Month for
February 2012, keep up the good work! {ay}

Jeff Adler

September 2012 Help Desk Consultant of the Month (Fall Semester)

Jeff was hired by the Help Desk this past year. During his summer
training and practice shifts, he impressed us a lot with his technical
knowledge, excellent troubleshooting skills, and energetic attitude.
He has also impressed several users, earning customer service awards
three months in a row this summer! He was promoted early as a Help
Desk consultant and worked a significant number of hours during the
summer schedule. Within his first few months at Help Desk, he was
promoted to Operations Consultant, Resnet Dispatch Consultant, and
most recently Resnet Office Consultant. His vast interest in
technology and ability to learn and adapt quickly have helped in
Jeff's success. In addition to his skills, Jeff is consistently
willing to take on new tasks and projects. He was even thrown into
some difficult situations while working alone and he handled multiple
difficult issues simultaneously with ease and confidence. Jeff is an
Electrical and Computer Engineering and Computer Science double major
set to graduate in 2014. In the little free time he has between
school and work, Jeff is an active member of the Tau Kappa Epsilon
Fraternity and enjoys hanging out with his friends as well as several
technical hobbies. He said he enjoys working for NBCS the most
because he gets to be around like-minded, technically savvy people
that share similar interests. Congratulations, Jeff, on being
nominated Help Desk Consultant of the Month for September 2012. {jw}

Fall 2012 Help Desk Consultant Achievement Award (Fall Semester)

Jeff was hired by the Help Desk in the spring of 2012. During
his summer training and practice shifts, he impressed us a lot with
his with his technical knowledge, excellent troubleshooting skills,
and energetic attitude. He was promoted early as a Help Desk
consultant and worked many hours during the summer. Within his first
few months at Help Desk, he was promoted to Operations Consultant,
Resnet Dispatch Consultant, and most recently Resnet Office
Consultant. His vast interest in technology and ability to learn and
adapt quickly have helped Jeff's success. In addition to his skills,
Jeff is always willing to take on new tasks and projects. He was even
thrown into some difficult situations, such as working alone and
handling multiple difficult issues simultaneously with ease and
confidence. Jeff is an Electrical and Computer Engineering and
Computer Science double major set to graduate in 2014. In the little
free time he has between school and work, Jeff is an active member of
the Tau Kappa Epsilon Fraternity and enjoys hanging out with his
friends as well as several technical hobbies. He's stated that he
enjoys working for NBCS because he gets to be around like-minded,
technically savvy people that share similar interests. For his all
around superb performance, Jeff has been selected the Help Desk
Consultant of the semester for Fall 2012. {dk}

Timothy Advani

March 2006 Cook/Douglass Consultant of the Month (Spring Semester)

No less than extraordinary, Tim Advani consistently goes above and beyond his duties as a C/D consultant. He is always a step ahead of every situation and regardless of the circumstances, his positive attitude is continuously evident. His smile and confidence make users aware that he will do his very best to assist them. A superstar across the campuses in his own right, he is reliable, professional, consistent, and overall, a great asset to CCF. Congratulations Tim and thank you for all of your hard work. {ljr}

Steven Agovino

Fall 2000 CCF Overall Achievement Award (Fall Semester)

You have been doing a wonderful job. Many people in your position might opt to sit alone by themselves in the dark bowels of Hill Center, not bothering to interact with others. But you have always done your best to seek out and keep in touch with us folks at the labs. We appreciate you reaching out to us, and always being there when we turn to you. We thank you for your efforts and enthusiasm - sometimes under difficult circumstances. Your passion shows through your work. Although you always do as we ask, we are grateful that you are not just a "Yes Man" meeting our demands without comment but instead, you will often attempt to explain possible difficulties with our directions in order to avoid future problems. We are glad that you have the intelligence, drive and ambition to begin new tasks on your own - without detailed guidance from us - when you think something new should be developed or something already established, fixed. Thank you for being personable, responsive and diligent. Steve, thanks for all you have done. We all appreciate it. We look forward to continuing to work with you. Good luck on finishing up your schoolwork and above all, may life continue to bring you much happiness. Take care.

Joe Agresta

April 2010 College Avenue Consultant of the Month (Spring Semester)

Joe has consistently excelled in his ResNet Dispatch duties as
well as in his lab consultant responsibilities. When Joe is
dispatched on a visit he consistently handles tickets professionally
with precise detail. Joe is resourceful and is always willing to ask
questions when he needs further assistance. Joe is willing to voice
his concerns and suggestions in order to improve the lab. Joe can
often be found doing rounds and actively helping patrons when there
aren't any dispatch tickets available. He solves issues thoroughly and
never passes off a problem to others, always working toward a thorough
resolution. Joe uses his ResNet expertise as a consultant in the lab,
allowing him to be very helpful with his troubleshooting
abilities. Congratulations Joe on all the good work! (la,dk)

February 2011 College Avenue Consultant of the Month (Spring Semester)

From the beginning of his time here at NBCS, Joe Agresta has been
a valuable asset to the College Avenue team. Working both regular lab
and ResNet shifts, Joe follows procedure to the "T" while providing
excellent customer service to our patrons. When Joe is on shift, you
know that the lab is in good hands. He is a consultant whom takes
responsibility for an issue as soon as it arises and always sees it
through until it is resolved or escalated. There is never too big of
an issue for Joe to handle. As a seasoned ResNet veteran, he knows
exactly how to accomplish tasks quickly and efficiently. Sadly, Joe
will soon be graduating, but we want to recognize him for his
excellent work here at College Avenue. Congratulations Joe! {dk}

Joe has been a very valuable asset over the years to the College
Avenue Computer Labs. He has shown over thissemester and in the past
that he is more than capable handling a difficult situation that may
arise in the lab or on a Dispatch call. Joe is always looking out for
the greater good of the lab. Joe will never hesitate to talk to
management about a problem or a suggestion to make the lab run more
efficiently. Joe is admired by consultants and supervisors, because
of his technical knowledge. For example, when a piece of equipment is
in need of repair, Joe always gives the correct diagnosis of the
problem. This skill allows supervisors to reduce the turnaround time
for repairing a down machine. Joe is always approachable when helping
others. He makes it a point to follow an issue through to the end.
He certainly sets the standard for what all consultants should strive
to be. This will be Joe's last semester at the labs. His work ethic
and wonderful personality will be missed by those who work with him.
It has been a pleasure getting to work with a great consultant, but
also someone who will do great things after his tenure ends with the
labs. With that being said, we are proud to award Joe Agresta
Consultant of the Semester for the College Avenue Computer labs. (bo)

Alex Aguirre

October 1999 College Avenue Consultant of the Month (Fall Semester)

Alex uses his technical knowledge to help users and his peers overcome problems and does so in a focused, professional manner. He is always available to users and never tries to avoid a question. His following of lab policies and procedures sets an example and allows him to enforce them without appearing unfair. Alex is a positive influence on the people he helps and works with. {jg}

Fall 1999 CCF Overall Achievement Award (Fall Semester)

This semester, Alex has strived to meet the mission, vision, and values of the organization. He provides leadership and works as a role model for his co-workers in the execution of consultant duties through teamwork, innovation, professionalism, integrity, and initiative. Alex is knowledgeable in all facets of his position as consultant, and provides constant feedback to his management staff regarding the state of the labs he works at. His knowledge of computers and experience with users of various skill levels allow him to comfortably address questions that he is presented with in a timely and professional manner. His outgoing personality helps to foster a comfortable work environment and lends to his overall approachability, and his presence in the lab seems to elevate the abilities of all those that he works with. On numerous occasions, Alex has demonstrated his commitment to the lab by staying late or covering shifts for co-workers when other coverage could not be found. {jg}

Magat Aguirre

March 2000 College Avenue Consultant of the Month (Spring Semester)

In his time as consultant at the CAC labs, Magat Aguirre has become one of the most trusted consultants on staff. Magat works a shift at the Alexander Graduate Lab during which he frequently updates the management staff on the lab's status. He frequently assists users even when he is not on duty... but never asks for compensation for this time. Magat's obvious concern for the computer labs and our users is appreciated by his co-workers and the supervisors, and sets a wonderful example for other consultants to follow. {sh, jg}

Samantha Ahearn

April 2009 Livingston Consultant of the Month (Spring Semester)

Samantha is a great asset to the labs. She is friendly and approachable; always prepared to assist patrons with questions and computer help and always willing to go that extra step in helping patrons. She is consistently on top of her consultant duties and is always punctual to her shifts. You can always count on her to ensure the lab is running smoothly. Samantha performs highly on technical assessments showing she has a firm grasp of concepts needed to assist patrons. She is cheerful when working and brightens the moods of her fellow consultants and supervisors. Congratulations on being named an April 2009 Consultant of the Month for Livingston. {js,lw}

Samir Ahmed

March 2015 Busch Consultant of the Month (Spring Semester)

As a lab consultant, Samir is both attentive and dedicated. He
has continuously proven himself to be a team player who is eager to
help patrons as well as his fellow co-workers. His outstanding
performance, alone, reflects his commitment to being a great
consultant. Whether it is jumping at an opportunity to help with a
special project or working under pressure, Samir's positive attitude
always shines. Overall, he has been an incredible asset to our OIT
Busch Campus team and we are proud to award him Consultant of the
Month. {dfd}

September 2015 Busch Consultant of the Month (Fall Semester)

After working with Help Desk this past summer, Samir has been a
great help to our ResNet staff. He looks at tickets the night before
his dispatch shift, so he can get started as soon as he walks into the
lab. Even when he is working a consultant shift, he is always a great
help to the dispatch consultant on shift. Samir is one of our most
technologically knowledgeable consultants, he always has a solution or
at least a hunch on how to solve every problem he comes across. He is
eminently helpful and tries to teach dispatch consultants who may not
be aware of how to troubleshoot an issue. Samir has been a great help
this past month at SWAT and on dispatch tickets. Samir is also a
pleasure to work with. He always has a smile on his face and is
extremely easy to work with and talk to. We here on Busch are lucky
and overjoyed that we have Samir as part of our team. Congratulations,
Samir! {mp,ap}

November 2015 Help Desk Consultant of the Month (Fall Semester)

We are proud to recognize Samir as a Consultant of the Month for
November 2015 for his continued excellent service at the OIT Computing
Help Desk. Samir consistently goes above and beyond throughout the
semester as evidenced by the fact that this is his second Consultant
of the Month award. Samir excels at providing top-notch advice to
assist consultants, taking coverages, and sitting at the front
station. He is ready to face issues that he comes across with
confidence and pride. A master of the wild, Samir loves climbing
mountains. Just this past summer he climbed the Adirondack mountains
and he already has plans to go to Colorado to climb the Rockies
next. Samir's advice to other consultants is to envision your best
self and act accordingly. Thank you for all of your hard work and
congratulations again Samir! {ah,lt}

Spring 2016 Help Desk Consultant Achievement Award (Spring Semester)

Samir continues to be a valued member of the OIT Computing Help
Desk and we are proud to award him the Consultant of the Semester for
Spring 2016. Samir goes above and beyond throughout the semester, and
it shows from his previous consultant of the month awards. Samir is
consistently giving advice to assist consultants helping users, taking
coverages, and sitting at the front station. Samir participated during
Rutgers Day to make sure everything was running smoothly as
well. Recently, Samir has been promoted to Supervisor in Training at
the Help Desk as a result of his abilities. Samir has a love for audio
gear and has an array of headphones and speakers that he
collects. Samir's advice to other consultants is 'You miss 100% of the
shots you don't take -Wayne Gretzky -Michael Scott -Samir Ahmed.â€
Thank you for all of your hard work and congratulations Samir! {ah}

Nida Ahmed

April 2015 Cook/Douglass Consultant of the Month (Spring Semester)

Nida has proven herself to be a very reliable consultant
throughout her time here at Loree. She is always punctual, attentive,
proactive and cheery! You can always count on Nida to provide
exceptional customer service. Whether it's helping a patron or
delivering supplies to another site, she always has a contagious laugh
and smile on her face. All of her fellow coworkers enjoy working with
her because she is very friendly and easy to get along with. She goes
out of her way to make sure that everyone feels comfortable in the
labs by assisting patrons 1 on 1 and constantly doing rounds. Nida
spreads her positive attitude by working on other campuses and helping
supervisors with projects such as the NEO video. Her performance
during the filming of the video demonstrated that she really does know
and understand what this job is all about. Thank you so much for all
of your help Nida and congratulations on being awarded Consultant of
the Month! Keep up the great work! {gb}

Fall 2016 Cook/Douglass Consultant Achievement Award (Fall Semester)

From her first days as a consultant, Nida has been one of the
most confident and outgoing personalities around the labs. She puts
all of herself into any task she completes and is determined to put a
smile on any patron's face. She has been an immense amount of help
with SWAT over the past couple of years and worked hard this semester
to earn her ResNet certification. When Nida is on shift her expertise
does not go unnoticed and is comparable to that of a supervisor,
always providing support to other consultants when needed. It is rare
and wonderful to have such a consistently great consultant with us for
so long. We will be sad to see her leave at the end of the semester
but know that she will excel no matter where she ends
up. Congratulations on earning the Fall 2016 Achievement Award!
{ab,wh}

Raffia Ahmed

September 2017 Cook/Douglass Consultant of the Month (Fall Semester)

Raffia is a seasoned veteran of the Cook/Douglass Computer
labs. She began her service with us in the Fall of 2014. Since then,
her attention to detail and willingness to assist patrons in the labs
and supervisors have become of great benefit to the labs. During her
time here she has caught mistakes and discovered clever ways to work
around problems. In addition to her diligence, her quick wit and
lighthearted nature has brought a warm presence to the labs. Recently
she has brought these qualities out of the labs and into the trenches
of the Cook/Douglass dorms. Raffia picked up numerous Dispatch shifts
during the August intercession shift as well as taking the Labor Day
Dispatch shift through the Help Desk. Raffia was also of immeasurable
value during SWAT; she attended all three days of SWAT and everyday
continued to remind us of her customer service and networking
prowess. Between her assisting new ResNet and non-ResNet consultants,
helping oodles of incoming freshman, and her assistance with special
projects she has proven why she is deserving of this award. We hope to
continue to witness her exceptional work. Congratulations! Cheers!
{mg}

The Cook/Douglass labs have been extremely lucky to have Raffia
Ahmed as a consultant for as long as we have. Her long tenure has made
her confident, capable, and experienced in dealing with every aspect
of the labs. For everything from dealing with interesting patrons to
complicated ResNet issues, the supervisory team has come to rely on
Raffia because of both her expertise and her dedication to solving
issues effectively. Her level of care for anyone who comes into the
lab is evident in everything she does, as she follows up with any
patrons that she helps and makes sure that all of their issues are
resolved. When working one on one with them, she provides a
comfortable environment by relating to them with her own tales of
personal technical woes. She always goes out of her way to make sure
no one is belittled for asking any type of question. Her work ethic
also shines through most clearly as a ResNet consultant. Raffia
consistently takes the most dispatch shifts during temporary periods,
and it is because of her efforts that we have been able to keep our
queue clear during these times. Even outside of her assigned ResNet
shifts, Raffia goes above and beyond to help out with ResNet issues by
answering questions and giving advice to her co-workers. Raffia's
confidence and communication skills have made her into a consultant
that the supervisors rely on for honest and constructive feedback.
When she sees a chance for improvement for OIT, Raffia speaks up and
makes her thoughts known. She clearly and professionally explains the
problem with the current policy or procedure, and provides insightful
feedback on potential ways to solve that problem. It is thanks to this
that Raffia's impact on the labs will continue well into the
future. Raffia is also a staunch defender of her co-workers, and the
importance of her willingness to speak out and come to their defense
cannot be overstated. New consultants that work with Raffia come out
of the experience feeling more comfortable and knowledgeable about
their new position thanks to her guidance. Veteran consultants and
supervisors benefit from the sense of humor that she brings into the
labs, poking fun at us in a way that gets everyone involved and
laughing. She has acted as a leader in the lab many times, even
without a formal title attached. Raffia has tackled many unique issues
that have popped up in the labs throughout the years, and she does so
while remaining completely calm and collected. Her independence and
confidence stand out, as she always makes the best decision for the
labs in a hectic situation and keeps the supervisors updated. For all
these reasons and more, the Cook/Douglass supervisors are proud to
name Raffia as the Spring 2018 Consultant Achievement Award
recipient. You will be sorely missed, but we are all confident that
you will continue to do great things past your time here. {ab,jk}

Sujin Ahn

March 2000 Livingston Consultant of the Month (Spring Semester)

Sujin has been a consultant with LCC for just over a semester. She is one of the friendliest consultants on our staff and always a pleasure to work with. Sujin is a very active employee and is always eager to find answers and learn new skills. She has also taken numerous emergency coverages when no one else has been able to. We look forward to having her continue working with LCC in the fall. {cb}

September 2000 Livingston Consultant of the Month (Fall Semester)

Sujin is a veteran consultant for the Livingston Campus Computing Center. She has contributed much to the operations of the lab. She was instrumental in helping new students create their email accounts during the New Student Orientation Make Account Sessions. She has become a mentor to many of the new consultants; showing them the ropes. She has taken initiative in helping the supervisors complete projects for the lab. Sujin has also covered many open shifts to ensure that the computer lab was properly staffed. Congratulations, Sujin! {lw}

Matthew Ahn

October 2006 Busch Consultant of the Month (Fall Semester)

When Matt's on shift, he doesn't seem to miss a thing. He always makes sure the printers are full and the print areas are tidy. No matter how many patrons are crowding around the consultant station, Matt seems to find a way to help everyone. If he has a question, he isn't afraid to ask so that he's aware of events happening around the lab. Matt has even helped consultants and patrons when he is off duty. When it comes to providing good customer service, Matt doesn't watch the clock. His polite demeanor when dealing with patrons and the staff is greatly appreciated. We congratulate you as Busch's October consultant of the month. [kp, jm]

Fall 2006 Busch Consultant Achievement Award (Fall Semester)

Matt is an exemplary consultant for his consistent and excellent performance at the Busch computer labs. He is one of those guys that you can always count on. He doesn't seem to get much sleep, so you can often find him at the labs- either working or doing homework. Matt is very polite and speaks with a gentle tone. He is very courteous to lab patrons and works very hard to make sure their questions and issues are always answered correctly and quickly. Matt's always alert as a hawk for food and drink policy violations and happily performs his duties such as 15 minute rounds. Besides policies, Matt is always alert for possible computer problems even if he is not on duty and approaches the appropriate people to get the problem fixed. He provides us with details so we aren't left in the dark. Whenever we need consultants to do special projects, Matt never shys away. He's always in good spirits. More often than not, if he isn't seated in the consultation station, he's seen with a clipboard, either taking stats or doing rounds. He is a pleasure to have at the labs, and this is why we have chosen him as the Consultant of the Semester. [ec, kp, wll]

Hannah Ahn

October 2007 Cook/Douglass Consultant of the Month (Fall Semester)

In just a short time working on Cook/Douglass, Hannah Ahn has proven to be an asset to our staff. Her enthusiasm is infectious and she has proven to be capable of handling patron questions with both knowledge and charm. She never neglects her consultant duties and can often be found going above and beyond what is expected of her. When she is not helping patrons, she is making the other consultants laugh. While she is working, there is sure to be a friendly atmosphere in the lab, making patrons more willing to approach and ask for help. For her exceptional customer service and dedication to the lab patrons, we are proud to announce her as Consultant of the Month for October. {lg}

Anson Ahne

October 2008 Cook/Douglass Consultant of the Month (Fall Semester)

Anson was originally hired as a temporary consultant by the labs. After showing his dedication to the job, we took him off the reserve list and welcomed him to be a permanent consultant for the Cook/Douglass staff. During his short time with us, he has proven himself to be an excellent consultant and a great addition to the Cook/Douglass staff. Anson is a reliable and excessively meticulous consultant. He consistently takes coverage for open shifts and takes great pride in his work. When Anson is on duty, expect a friendly and knowledgeable consultant to help you. Congratulations, Anson! Keep up the good work! {ah}

Akshay Ajmera

March 2007 Cook/Douglass Consultant of the Month (Spring Semester)

Although relatively new to Cook/Douglass, Akshay Ajmera runs the show at Loree as if he were a veteran consultant. Akshay consistently goes above and beyond his consultant duties to ensure that our labs are running smoothly and efficiently. Without missing a beat, he will catch guideline violations, fix a printer, and answer patron questions all at once. He provides excellent customer service to anyone who walks into our facilities and remains professional in any situation. Further, Akshay frequently takes on projects delegated to him by supervisors and does a wonderful job at completing assigned tasks. We are so glad to have him on staff, and he certainly is a model consultant. Please join us in congratulating Akshay Ajmera for being named a Cook/Douglass Consultant of the Month! {lr}

Asim Ajmeri

November 2003 College Avenue Consultant of the Month (Fall Semester)

Asim has been outstanding in being on time, taking coverages, enforcing lab policies, and listening and following what he is supposed to do. Even when he is not on duty, he has been seen walking around the lab enforcing lab policies, in particular printing policies. Asim always goes the extra mile to see if he can help the labs or his fellow consultants. He constantly makes himself available for assistance and definitely has proven himself to be a good consultant. {sh, ny}

Farheen Ajmeri

March 2011 Livingston Consultant of the Month (Spring Semester)

It's always a joy to work with Farheen. Her warm and outgoing
personality lights up the lab and she applies this energy to her
responsibilities as a consultant. She's attentive and approachable to
patrons, all the while keeping up with her lab duties and
responsibilities. She is consistently on time (if not early), and from
the moment she walks in is ready and willing to help anyone who
asks. Her performance as a consultant keeps the lab flowing smoothly,
even when things get hectic. She has certainly shown us that she has
what it takes to be Consultant of the Month, so please join us in
congratulating Farheen Ajmeri on being named a March 2011 Consultant
of the Month for Livingston! {by,dh,lw}

November 2011 Livingston Consultant of the Month (Fall Semester)

It has been a pleasure to work with Farheen over the last two years. She has proved to be exceptional at handling the day-to-day duties of a consultant and she is proactive in problem-solving and assisting patrons. Since the beginning of the semester, Farheen has been a role model for the newer consultants, frequently using her spare time to share her vast knowledge of the labs. Also, we know we can always count on Farheen to have rooms prepared for class reservations on time. Along with her perfect performance, we would like to give a big congratulations to Farheen for winning the Consultant of the Month for November 2011 for Livingston. Keep up the fantastic work, Farheen! {tz,by,LW}

Adnan Akbari

April 2012 Livingston Consultant of the Month (Spring Semester)

Don't let Adnan's quiet disposition fool you; he is a lean, mean
consulting machine who is able to handle anything and everything that
might be thrown at him in the course of a shift. Adnan can always be
seen walking around the lab in search of distressed patrons,
problematic printers, and any other issues that may arise. His desire
to go above and beyond to be the best possible consultant possible is
apparent in everything he does. He enhanced his skill set by becoming
ResNet Dispatch Certified this semester and has learned a great deal
about troubleshooting issues outside the lab as well. Adnan is a
pleasure to work with. We can always count on him to regale us with a
tale that leaves us with our sides splitting - whether it be about
class, Rutgers buses, or some video clip. His ability to brighten
others' day also extends to his service to patrons where he always
leaves them a little happier. Adnan's desire to go above and beyond
has led the supervisory staff to recognize Adnan Akbari as an April
2012 Livingston Consultant of the Month. Congratulations Adnan!
{tt,lw}

Christina Albrecht

April 2001 College Avenue Consultant of the Month (Spring Semester)

Christina is a newer consultant, but has really stood out in her willingness to help and her friendliness towards users, co-workers, and management. Christina is often in the lab when she is not on duty. When the lab gets busy or we are understaffed, she does not hesitate to jump right in and start working until things settle down. She is always very professional and never rude. Christina is eager to learn and truly enjoys her job, which shows through her exceptional interaction with users and her willingness to help. {ms}

Jonathan Alegre

February 2008 Busch Consultant of the Month (Spring Semester)

Jonathan is everything we look for in a consultant. He's patient, kind, friendly, charismatic and always understanding. His gentle nature puts patrons at ease whenever he interacts with them. He's always willing to help, and tries to answer questions to the best of his ability. He's always attentive to the needs of the lab. Jon has shown a true commitment to the labs. He is a outspoken consultant that makes sure his presence is known. He will bring our attention to matters that others did not report. Jon takes a lot of coverage and also finds time to help out his fellow consultants. He carries himself very maturely and makes sure that all issues in the lab are dealt with in a timely mater. He is a very friendly person with a warming smile. We wish him continued success and congratulate him on being selected a Consultant of the Month. {mz,yt,bs}

Nicholas Alfano

October 2011 College Avenue Consultant of the Month (Fall Semester)

Nick has really stuck out as one of our top consultants this semester. It must be mentioned that he has come a long way in a very short period of time. He was promoted to consultant and became ResNet certified this summer. Supervisors perceive him to be a very knowledgeable consultant. Nick's ability to troubleshoot hardware and software issues make him a very valuable asset to our staff. When Nick reports an issue, he usually provides a remedy for the problem as well. However, his customer service skills should not be overlooked either. Nick is very helpful when assisting patrons. Management can rely on the fact that any problem can be handled with ease when Nick is around. He is also very friendly to his peers at work. When Nick is on shift, he usually has his fellow consultants laughing or smiling. Nick, Congratulations on being Consultant of the Month! {bo}

Irfan Ali

February 2002 Cook/Douglass Consultant of the Month (Spring Semester)

Irfan's friendly attitude and energetic disposition is greatly appreciated at the Cook/Douglass Labs. Irfan regularly takes emergency coverage and clearly puts the lab's interests high on his priority list; once, Irfan cancelled work at his second job in order to cover 2 open back-to-back shifts that we were having trouble covering. Besides his extraordinary dedication, consultants and supervisors are regularly entertained by his amusing anecdotes. Irfan's supervisor Nathan - from the Congo - asserts that all of management agrees that Irfan is a great asset to the Cook/Douglass campus. {nl}

Ifran (its pronounced AIR-FON) Ali was chosen as our achievement award winner because he is the perfect example of why we all love working at Loree. The vivacious and verbacious* Mr. Ali has always given 110 percent to his job as consultant. His energetic personality and sincere enthusiasm for working here have always made Irfan a pleasure to work with. This is actually Irfan's last semester as a consultant. He is graduating this May and we wish him the best in all his future endeavors. Whether he is at the head of a protest rally, dressing up like spider-man, or helping a user here at the lab we know that he is giving it his all. So Mr. Irfan we say that its been a pleasure.....and congratulations on being our Achievement winner the Spring semester 2002. {sl}

Faraz Ali

April 2009 Busch Consultant of the Month (Spring Semester)

Faraz is one of those consultants that the supervisors automatically think of whenever we need a coverage taken. He's that dependable. He even came in to work during that bad snowstorm. On top of that he's an excellent consultant; when he's in the lab the supervisors get to relax just a bit more. Faraz is one of those consultants who is always willing to go above and beyond to help you, and he knows exactly what do do even if you don't ask him. He is a pleasure to work with, and an asset to the labs. Although this is the first and last year that he's here, he will be remembered by all of us for years to come because of his eagerness to assist patrons and his friendly personality. This award is very well deserved and perhaps long overdue! Thanks for all your hard work, Faraz, and good luck in the future! {wc,lm}

Afrina Ali

April 2009 Cook/Douglass Consultant of the Month (Spring Semester)

Afrina has only joined us recently but she has showed such immense dedication and drive to her work that it would be impossible to overlook her. She has consistently impressed us with her work ethic and quality of work. She has quickly caught up to speed with other consultants by absorbing information about lab policies and procedures -- and she continues to adjust as new situations arise. Afrina regularly comes to the supervisors when she needs advice and is quick to learn any new information given. She keeps us all informed of any unusual situations during her shift, as well as offering her assistance to any task without ever being asked. To top it off, she does a great job opening and working at satellite sites as well as any coverages that she may have taken. Afrina, for being such a great consultant, we offer our congratulations on receiving Consultant of the Month for April 2009! {erc}

Arman Aliasgharpour

February 2017 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is pleased to announce Arman as the Help Desk Level
2 Consultant of the Month! Arman regularly has a friendly attitude
that shines through in the contagious smile he so frequently wears.
Eager to work, he frequently arrives to work early and is consistently
ready for the challenge of handling even the most difficult calls.
Arman persistently remains courteous, even with particularly difficult
users, ensuring that they get the help that they need. We are very
happy to have him on our staff. Congratulations, Arman! {sa,kt}

Livingston Allen

September 2008 Livingston Consultant of the Month (Fall Semester)

With his name being the same as the campus on which he works, Livingston sometimes has to deal with people remarking humorously on the irony. He handles these situations graciously. As a ResNet hire this year, his introduction to life in the labs has been swift; yet he has handled his added responsibilities exceptionally well. He maintains a high level of performance whether assisting patrons in the lab or while on a call to a student's dorm. We recognize how thoroughly he documents his dorm visits; making it easy to follow and, if necessary, on which to follow up. He has set a high bar for himself that we look forward to seeing continue. Congratulations! {lw}

Livingston Allen has been a great asset to the College Avenue
Supervisory staff this semester. He began 2012 by taking a lot of
initiative training our 5 new SITs while keeping tabs on ResNet. He
has certainly become one of our most outspoken supervisors on our
campus. Whether in a meeting or via email, he is always more than
willing to provide constructive input on developing solutions to
ensure the lab runs efficiently. As one of our most veteran
supervisors he leads by example, but will make you laugh or smile when
it is appropriate. He has a unique way of motivating people, because
he always finds a way to make handling the most mundane tasks fun and
entertaining. He accomplishes this by telling jokes and funny stories
to lighten the mood in the office or at the consultant station. Also,
Livingston has done a fantastic job taking over a lot of
responsibilities in the middle of the semester. He quickly got
himself acclimated with those duties and made the transition easy.
Finally, Livingston has helped to fill shifts we have had trouble
getting coverage for by calling, emailing, or by working a lot of them
on his own. He has helped us keep the labs fully staffed on days it
seemed unlikely we would get all of our open shifts covered. It is
for these reasons, we are proud to award Livingston Allen College
Avenue's Supervisor of the Semester. {bo}

Michael Allen

October 2016 Busch Consultant of the Month (Fall Semester)

Mike joined the staff this semester and has already proven
himself to be a valuable part of the team. He is hardworking and
motivated, always showing initiative on the job by consistently
volunteering to help out. Mike is eager to assist any patron who
approaches the consultant station, and does so with exemplary customer
service skills. He's a delight to be around and has a great attitude
while at work. Being amiable and carrying an air of lightheartedness
as he works, Mike makes it comfortable for patrons and fellow
consultants to ask him questions or have a small conversation. While
he does have an easy going attitude, Mike is serious about the
job. Simply put, he's thorough, diligent, and approachable in the work
he does. Thanks for your continuous enthusiasm and hard work.
Congratulations, Mike! {mac,mp,amk,ps}

Spring 2018 Busch Supervisor Achievement Award (Spring Semester)

When you work with Mike Allen, you know that things will be
running smoothly. When Mike walks into a room, he always brings the
energy level up with him. Always looking for something to do or
something to improve, Mike has been a vital member of the Busch
supervisory staff this semester. After Busch lost four supervisors
unexpectedly last semester, we have been relying heavily on the
remaining supervisors to keep the lab running, review applications,
conduct interviews, and work on their own projects for the lab. Mike
saw this challenge and rose to the occasion, excelling in every
aspect. Mike is the supply guy, a tedious job that not many want. But
Mike stays optimistic and enthusiastic despite how frustrating the job
could be. And that, Mike's fantastic attitude, is one of his greatest
qualities. He keeps morale high with the staff and is always genuine
and willing to help with anything that comes up. Mike is always
thinking up new ways to streamline what we do here. Lately, Mike has
been working on how we track supplies, making the process and the
spreadsheet we use a little more user friendly. When Mike first
started as an SIT, he was unsure of himself and did not have
confidence in what he was doing. Comparing Mike now versus back then,
you can see a whole lot of growth. Mike is confident in how he does
this job and really is a resource for other consultants and
supervisors for any questions they may have. Being a resource for
everyone works really well for Mike because of how approachable he is
as well. Mike will never turn you away and always puts our consultants
first. He gets invested in how our consultants perform and truly feels
accountable when something goes wrong. On top of all that, Mike had to
take up the ResNet supervisor mantle on Busch this semester and he met
the challenge head on. He even did a great job running Busch's ResNet
Monthly meeting in March. All in all, Mike has made himself a key
member of the supervisory staff over the years, and especially this
semester, Mike stepped up to the plate and exceeded our
expectations. As Mike moves on from Rutgers in May, we want to thank
Mike for the work he has done for us. He truly deserves the Supervisor
Achievement Award for Spring 2018. {al}

Zachary Allin

March 2013 Operations Consultant of the Month (Spring Semester)

Zack began working for the Help Desk in the Fall of 2012 where he
excelled and within a semester he was promoted to Operations. Zack
became one of the Operations Supervisors' go to guys when it came to
coverage situations, very willing to extend his shifts or cover gaps
when sticky situations arose. While on shift Zack is always
diligently performing his duties, and when degradations do occur he
handles them efficiently and reports detailed timelines so fellow
operators stay informed. He also has been a big help in reporting
documentation issues while we are transitioning to the new Staff
Portal. In his free time Zack enjoys playing recreation sports and
watching 'That 70's Show.' He is majoring in Electrical and Computer
Engineering with a minor in Computer Science, and is set to graduate
in 2015. Keep up the great work and congratulations on being March's
Operations Consultant of the Month! {kp}

Spring 2013 Operations Consultant Achievement Award (Spring Semester)

Zach began working for Operations in Fall 2012. Conscientious
and responsible, he is one of the consultants that we can count on to
keep Operations running smoothly and efficiently. He is a
self-starter and has taken it upon himself to learn the inner workings
of the machine room and operations procedures. He is not afraid to
ask procedural questions, which have often resulted in clarification
of guidelines. We can rest assured that Operations will be business
as usual and all matters will be well handled if Zach is on shift.
Also, he did a great job representing Operations as the student
speaker at this year's New Employee Orientation. Not surprisingly,
Zach was awaded the Operations Consultant of the Month award for
March, 2013. Zach is a class of 2015 Electrical and Computer
Engineering major, and he originally applied to NBCS because he saw it
as a springboard to his future career in IT/Computer technology. When
he is not at class or working at ops, you can find him playing
ultimate frisbee or beach volleyball. His advice for future
Operations Consultants includes asking lots of questions of both
supervisors and co-workers as not only do you learn about the job, but
you can begin and expand friendships. Finally, when faced with a
choice between Star Wars and Star Trek, he would choose Star Wars,
because of Chewie. Congratulations, Zach! {mb}

Audrey Allred

Through her many years here with Cook/Douglass Audrey has been one of our most consistently fantastic consultants. During her tenure Audrey has shown many new consultants the ropes, which is always the best way to learn. This semester particularly the supervisors have seen her always being helpful to her users as well as her fellow consultants, and supervisors with her altruistic personality. Even when using the lab off duty, Audrey will go out of her way to help anyone she notices having difficulties, users and consultants alike. Audrey is always keen to take the very early morning shifts and frequently helps her coworkers out by taking coverage for them. We here at Cook/Douglass truly appreciate the dedication she has shown towards the labs, and thank her for being there for us. Congratulations Audrey!!! {kt,ss}

Ahmed Alsinan

September 2016 Busch Consultant of the Month (Fall Semester)

Ahmed has been with us for over a year now as a consultant and
has more than earned his keep with his diligence and attention to
detail. Ahmed takes a professional, serious approach to assisting
patrons with all types of different issues. He handles all issues with
precision and poise, whether it is a simple computer question or a
lab-wide issue. However, this does not prevent him from being the
light-hearted consultant who takes every opportunity to tell a joke,
making it a pleasure to work on shift with him. Ahmed is always
lightening the mood around the lab with his outgoing personality and
whip-smart sense of humor. Congratulations on receiving Consultant of
the Month for September! {mf,mac,mp}

Emad Alvi

February 2018 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is honored to present Emad Alvi Applications
Support Consultant of the Month for February 2018! Emad has only been
with the Help Desk for one semester, but he quickly rose through the
ranks and is now a Certified Applications Support Consultant. Emad is
also working towards his Network Support Certification. Emad is known
for his hard work, and frequently arriving early to his Application
Support shifts! Furthermore, Emad is diligent about quickly reporting
and escalating issues in Applications Support. When in the Help Desk
Emad often volunteers to assist walk-in users and to help with extra
tasks. Emad is minoring in both Computer Science and Mathematics!
Congratulations Emad, and thank you for all of your hard work. {pp,sa}

Spring 2018 Help Desk Consultant Achievement Award (Spring Semester)

The Help Desk is very happy to award Emad Alvi with the
Applications Support Achievement Award for Spring 2018. Emad had a
phenomenal semester, as he has become both Applications and Network
Support Certified and has recently been selected as one of the Help
Desk's Supervisors in Training. Emad is known for his hard work, and
for frequently arriving early to his Application Support shifts!
Furthermore, Emad is diligent about quickly reporting and escalating
issues in Applications Support. When in the Help Desk Emad often
volunteers to assist walk-in users and to help with extra
tasks. Emad's favorite things about Help Desk are gaining experience
in a field he is interested in, exercising his troubleshooting skills,
and learning new things. He is currently focused on becoming an
Escalation Support Consultant and furthering his networking
knowledge. He is also interested in working towards becoming a Level 3
Supervisor in the near future. Emad is studying both Computer Science
and Mathematics! Outside of Help Desk, Emad is interested in
traveling, reading, weight training, and is a casual
gamer. Congratulations! {mb,sa}

Frances Chiddy Amaefuna

November 2017 Cook/Douglass Consultant of the Month (Fall Semester)

We are pleased to present Frances Chiddy Amaefuna with the
Consultant of the Month award for November! Chiddy joined the staff
this semester and has quickly become an incredible addition to the
Cook/Douglass labs. On top of her friendly and proactive personality,
Chiddy has constantly shown exceptional customer service with
patrons. Diligent and motivated, Chiddy never fails to take initiative
and makes sure that all patron issues and questions are handled with
great care and skill. With her quick sense of humor and never-ending
positivity, we are extremely thankful to have Chiddy on the
Cook/Douglass team. Thanks again for all of your hard work and we
congratulate you on being the November Consultant of the Month! {sn}

Leonard Ambos

Spring 2007 Help Desk Supervisor Achievement Award (Spring Semester)

Len has really taken the mantle of Assistant Supervisor with gusto this semester. He is very involved, helpful, and active in meetings and subcommittees, and has made many helpful and cogent suggestions. He has taken on extra work and continues to do a very good job of keeping up with his consultants in his duties as a mentor. Len is in is Junior year and is splitting his studies between Mathematics and Computer Science. His hair color changes with relative frequency (it is now black) and he enjoys both maintaining and riding bikes (bicycles, not the vroom-vroom ones). When he is not doing school or work stuff, he likes to read 20 year old science fiction (now reading Jack Chalker), comic books, or play video games. His favorite color is green (the color his hair was at his initial job interview), and he owns both a binary wristwatch and a wallet with the world map for Zelda 1 screenprinted on it. {rb}

March 2008 Operations Consultant of the Month (Spring Semester)

When it comes to Len, this award is long overdue. He continues to perform above and beyond what is expected for an operations consultant. He never wastes any time and is very quick to notify the proper group when an issue occurs. He always takes emergency coverage when able and is always eager to lend a helping hand to his fellow coworkers. In addition to his role here with us, Len is also an Assistant Supervisor for the Help Desk. He is very active in both groups and consistently takes on extra projects, handling the workload with ease, despite his difficult course load. We can always count on Len to do an excellent job with whatever gets added to his plate. On behalf of the Operations supervisory team, I'd like to congratulate Len for receiving the Operations consultant of the Month Award for the month of March, 2008. Keep up the good work, Len! {wa}

Spring 2008 Help Desk Consultant Achievement Award (Spring Semester)

Len started Rutgers in 2004 and began working for the Help Desk in 2005, where he was promoted to the position of Assistant Supervisor in Fall 2006. Len is an outstanding supervisor, one of the best we have or have had. He routinely performs above and beyond the requirements of the position and is consistently suggesting ways to improve the Help Desk. Len is particularly good about staying on top of his consultants' good deeds, making sure they get every merit they deserve, and advocating them for Consultant of the Month awards. When it comes to special projects, Len frequently suggests them and always completes them ahead of schedule. Len is a Mathematics major with a double minor in Computer Science and Physics. Congratulations and thanks for your efforts, Len. {la}

November 2008 ResNet Consultant of the Month (Fall Semester)

Len has worked for ResNet Office since the middle of the Fall semester, and since then has shown consistent expertise in all aspects of the job. He works closely with the Help Desk and the Operations staff to quickly and effectively resolve ResNet issues. His analytical skills are excellent and as a math major he applies these skills to his problem-solving abilities. Len is a very diligent worker and always offers to help. Len's consistent and efficient work is greatly appreciated by his management - we are proud to name Len the November 2008 ResNet Office Consultant of the Month. Keep up the good work, Len! {bb,rs}

Fall 2008 ResNet Consultant Achievement Award (Fall Semester)

Len started in the ResNet Office this semester, all the while picking up the tips and tricks of being an office consultant with ease. He plays close attention to detail and this always shows in the work he completes. Whenever he has a question he never hesitates to ask, and is consistently one of the first to help out fellow Help Desk and ResNet consultants. Len's experiences working in Operations, ResNet, and the Help Desk provide him with a well-rounded view of our support operation, and this is apparent in the thorough work that he does. The service that he provides to users and consultants alike is impeccable, and he always manages to utilize his resources and his knowledge to the best of his ability. Len is graduating this semester with a double major in Mathematics and Computer Science; however we are pleased that he will be sticking around for another semester to lend us his expertise. For all of these reasons and more, we are happy to name Len the ResNet Office Consultant of the Semester. Congratulations, Len! {rs}

Dominick Ambroise

March 2010 Livingston Consultant of the Month (Spring Semester)

Dom has been with us for almost a year now and has continually
lightened the mood in the lab during that time. He is always friendly
and acts happy to be at work, even though he works opening shifts
every week. He is very open with his suggestions and frequently lets
us know what he thinks we could be doing to improve the lab atmosphere
and operations. He's always been quick to volunteer to bring paper to
Kilmer or complete other arduous tasks, and his sense of humor makes
working a pleasure. He also takes the opportunity to help the lab out
in times of need such has working during recent snow events thus
helping us keep the labs open. Thanks, Dom, for all that you do for
the labs and congratulations on being named a March 2010 Consultant of
the Month! {kw,lw}

Ravish Amin

April 2004 Cook/Douglass Consultant of the Month (Spring Semester)

Ravish has been an excellent consultant since he started working for us. Along with his busy premed schedule and being a webmaster on the side Ravish always manages to do a superb job. He is a very knowledgeable consultant and is always on his feet to help users. He cares about the labs and always informs his supervisors of any slight irregularities in the lab. Whether it's taking supplies over to another site or assisting a supervisor with a project Ravish is always quick and eager to help without a supervisor asking him to. It's always a pleasure to work when Ravish is on a shift because you know everything in the lab is under control. For his extra outstanding effort this month Ravish is being named Consultant of the Month which may be the first of hopefully many more awards to come. {jn}

Dominic Amorelli

February 2017 Livingston Consultant of the Month (Spring Semester)

The Livingston Management Team is thrilled to name Dominic
Amorelli (dja159) as a Livingston Consultant of the Month for February
2017! Dom is a master at handling the busiest of rushes across all of
our labs. He fields all varieties of issues with professionalism and
ease, while maintaining a level head despite how hectic things may
get. When Dom is manning the consultant station, everything is under
control. We often find he is informing us of issues that have occurred
that he has already handled. His diligence and dependability are
unmatched when it comes to a busy shift. We know we can always rely
on him to handle whatever issues may come. His demeanor helps to
provide a positive work environment and a friendly atmosphere that
keeps patrons and fellow co-workers at ease. Dom is truly a pleasure
to have working in the labs. Congratulations! Keep up the excellent
work. {ms,lw}

March 2018 Livingston Consultant of the Month (Spring Semester)

We are pleased to present Dominic Amorelli as Livingston's
Consultant of the Month for March 2018! Dom is one of our best
veteran consultants, and he lives up to the title in every sense of
the word. He is always one of the first people to volunteer when
things need to get done in the labs and is constantly helping any
patrons that come his way. He is also more than willing to help out
fellow consultants whenever they need it and maintains his calm and
composure no matter how hectic it gets in the labs. As a dispatch
consultant, Dom is constantly on top things, which is quite honestly a
true representation of how his normal shifts go as well. Not only does
Dom keep everything under control while he is at work, he always
maintains a positive work environment and a friendly demeanor. It is
truly a pleasure to have him with us at Livingston, and we'll be sad
to see him graduate this semester. We wish him the best of luck in his
future endeavors! Congratulations Dom! {sl,nh}

Samuel Amorin

February 2018 Cook/Douglass Consultant of the Month (Spring Semester)

We are pleased to present Sam with the Consultant of the Month
award for February! Sam has a strong command of the lab and all
consultant responsibilities. Demonstrating top-notch customer service,
Sam never fails to take initiative and make sure that all patron
issues and questions are handled with great care and skill. As a
ResNet dispatch certified consultant, Sam has shown incredible
patience and diligence when handling walk-ins and tickets alike. On
top of his friendly and proactive personality, Sam is diligent and
motivated, consistently going above and beyond while helping out the
supervisors by taking last minute coverages or making supply
deliveries to satellite sites. Sam is an incredibly reliable and
active consultant and we greatly appreciate his contribution to the
labs. Congratulations, and thank you for all that you do! {sn}

Nishit Anand

October 2016 Help Desk Consultant of the Month (Fall Semester)

We are proud to award Nishit Anand the Network Support Consultant
of the Month award! Nish has been working for the Office of
Information Technology since the fall of 2014, and with the Help Desk
specifically since the spring of 2015. He is currently a supervisor
and has earned this award for his consistent hard work while working
his escalation shifts. In his very limited free time, Nish likes to
code, play soccer, travel, eat Indian food, and not watch television
shows. You heard that right, television shows take up too much time!
He is very busy between work and his major in Information Technology
and Informatics with a minor in Computer Science. When Nish has a
little more free time, he would like to visit Santorini, Greece. Nish
is a hard worker here at the help Desk with his many roles as a
Supervisor, Network Consultant, and Application Support Consultant.
We are so happy to have him! Congratulations Nish! {ar}

Fall 2016 Help Desk Consultant Achievement Award (Fall Semester)

The Help Desk is proud to announce Nishit Anand as the Network
Support Consultant of the Semester. Nish was promoted to a supervisor
last November, but he received his Network Support Escalation
Certification this September. Since then, he has gone on more
escalation visits per week than any other consultant. He likes
escalation shifts as it gives him the opportunity to examine a problem
first hand. This experience helps him guide other escalation
consultants when they run into problems. His favorite story involves
a "mystery switch closet" in Leupp. Renovators had been unable to
find the closet to deactivate the switch, so they simply cut the
cables and replaced the faceplates. Nish majors in Information
Technology and Informatics with a minor in Computer Science. We are
pleased to make him this semester’s Network Support Supervisor. {cje}

Spring 2017 Help Desk Supervisor Achievement Award (Spring Semester)

We would like to congratulate Nish on being named Network Support
Supervisor of the Semester! This spring, he has consistently shown
that he is unafraid to tackle network support issues, even those that
rank among the most challenging that our users face. His ability to
look at a user's network issue as a chance to learn instead of an
insurmountable obstacle has been a valuable asset to the Help Desk. He
often spends his time devoting additional research to complex problems
that he faced either out on escalation or when working within the Help
Desk itself. Nish has learned a great deal this semester in his
position as a Network Support Supervisor; he says he feels grateful
for the opportunity and all of the knowledge he has been able to
acquire. Nish is graduating this semester and says that he will miss
working at the Help Desk. We will also miss having Nish working with
us, but we wish him the very best in his future endeavors! Thank you
for all your hard work, and good luck in the future! {kt}

Alexandra Anastasia

March 2010 Cook/Douglass Consultant of the Month (Spring Semester)

No matter the hour, Alex will always come in with a smile and a
great attitude to start of her shift. Through her employment with NBCS
and the Cook/Douglass labs, Alex has shown time and time again that
going that extra bit and helping supervisors or patron out past what
the job description requires is a main reason why the supervisors
consider Alex to be a great asset to the lab. Taking both opening and
late night shifts, there seems to be no time of day that Alex won't
work. Taking coverages or just keeping the supervisors informed of
issues even when she is using the labs as a patron are just more gold
stars in our book. With this said, it is the Cook/Douglass
Management's pleasure to announce Alex as one of the March 2010
Consultants of Month. {djt,yp}

Hired for the Fall 2008 semester, Alexandra has always been a
strong member of the Cook/Douglass team. She always comes in with a
smile and a ready to work attitude no matter what she may have on her
agenda that day. Without a doubt, Alex is always willing to take
coverages when she can fit them into her schedule. The harsh weather
that New Jersey can produce does not scare her away either, she has
worked shifts on many of the snow days to make sure students and staff
have access to the resources they need. Without fail, Alex is one to
constantly talk to the supervisors and share her ideas and thoughts on
lab policy not only for consultants but patrons too. When Alex is on
shift and an emergency situation arises, there is never a doubt in the
supervisors' minds that the patrons will be kept informed and given
the resources we currently have available while we fix the
problem. Alex received the Consultant of the Month award for March
2010 and has continued to improve and impress supervisors in her
ability to not only perform the basic duties of consultants, answer
patrons questions, but she also continues to go above and beyond what
is expected. With pleasure, I am proud to announce Alexandra Anastasia
as Cook/Douglass' Consultant of the Semester for Spring
2010. Congratulations! {djt}

Mark Anderson

November 2016 Cook/Douglass Consultant of the Month (Fall Semester)

Mark joined the staff this semester and has quickly become an
incredible addition to the Cook/Douglass labs. He has a strong command
of the lab and all consultant responsibilities. Demonstrating
top-notch customer service, Mark never fails to take initiative and
make sure that all patron issues and questions are handled with great
care and skill. Diligent and motivated, he worked hard to achieve
ResNet Dispatch certification within his first month of working with
us. With his quick sense of humor and outgoing personality, it is
always a pleasure to work with Mark. Congratulations on receiving
Consultant of the Month for November! {sn}

Alyssa Andrejic

October 2016 Help Desk Consultant of the Month (Fall Semester)

Alyssa started working at the Help Desk at the start of the fall
semester and has been consistently coming in early to her shifts. She
is enthusiastic about her job! Alyssa maintains a positive attitude
at work and has helped to resolve many issues that users have faced
during the semester so far. Alyssa is pursing a masters degree in
Computer Science along with a minor in Mathematics. She would like to
work for a video game production company and own a flower shop. She is
currently a tenor saxophonist in the University marching band and also
enjoys long walks at the beach and petting dogs. Congratulations to
Alyssa for winning the Level 1 Consultant of the Month award for
October, 2016. Keep up the great work! {ps}

Fall 2016 Help Desk Consultant Achievement Award (Fall Semester)

We are very excited to announce that Lys Andrejic is our Fall
2016 Level One Consultant of the Semester! This spring, Lys made the
decision to apply for a job with the Help Desk because she wanted the
opportunity to work somewhere which would provide her with technical
knowledge. With her excellent information retention abilities, she has
been able to take full advantage of that opportunity she'd hoped for!
Her remarkable recollection of the particulars of past issues would
make her a standout even on its own, but the manner in which she
matches that with her nigh-unparalleled ability to think on her feet
and rapidly synthesize seemingly disparate bits of both currently
presented and previously acquired information into a concrete
application makes her an absolute superstar. She's learning at an
astounding pace, absorbing facts, figures, troubleshooting skills, and
general principles with not only speed but precision. All of these
gifts have served her well and helped her to distinguish herself as an
exemplary consultant. In addition to having these talents, she is
incredibly hardworking. When a user presents her with a difficult
problem, Lys is sure to go the extra mile, putting in well beyond the
minimum level of effort and tearing through documentation to learn
what she needs to tackle the issue. Not only does she give it her all,
but she does so with a radiant positivity immediately apparent to
those fortunate enough to interact with her. One of the first things
people realize upon meeting Lys is that she's an absolute ray of
sunshine. Well known for her infectious smile and cheerful voice, she
spreads a touch of her upbeat attitude to the people around her and
even people she speaks to over the phone. This bubbly, enthusiastic
disposition is readily evident, reflected in her willingness to come
into work and cover for fellow consultants on short notice as well as
her habitual punctuality. Eager to arrive and get to work brightening
the atmosphere of the room, she shows up early for many of her shifts,
and we're happy to see her when she does! She likes working here as
much as we like having her. She says that her favorite part of the job
is "the fantastic personalities I get to work with", but that's far
from the only thing appealing to her. She loves helping others, and
enjoys that at the Help Desk she can do that while simultaneously
getting the satisfaction of solving puzzles and endlessly learning new
things. Upon graduation, she aspires to move to California and find a
job which will give her similarly pleasant experiences. Considering
the longstanding interest in computers, technology, and
problem-solving she's had since childhood, it's natural that she was
drawn to a major in Electrical & Computer Engineering. Lys plans to
use this degree in pursuit of her dream to work as a developer for a
game studio – ideally, she'd land a job at Blizzard, and perhaps she'd
even be able to contribute to the code responsible for the sassy
bounce of Sombra's hair. As demonstrated by her career plans, video
games have long been a passion of hers. While she does love Blizzard
titles such as Overwatch, which she plays with friends at the Help
Desk, she also has a great appreciation for the Portal series and
Stardew Valley. Other hobbies of hers include eating Cheezits and
staring at books. However, neither of those compares to her dedication
to the Rutgers Marching Band, in which she plays tenor saxophone, or
her love for dogs. While she does have a favorite type of dog – German
Shepherds – she feels strongly that all dogs are good dogs, and this
semester one of her goals has been making an active effort to pet more
puppies. She's made amazing progress; by taking initiative, she has
managed to get her average up to 10 or so dogs a month. Please join
us in congratulating Lys on her achievements! {rc}

Spring 2018 Help Desk Supervisor Achievement Award (Spring Semester)

We are very excited to announce that Lys Andrejic received the
Help Desk Level 1 Assistant Supervisor Achievement Award for Spring
2018! Lys started with us in the Fall of 2016 and quickly rose
through the ranks. This semester she was promoted to Level 3 Help Desk
Supervisor, which is our highest student position. She has taken on
her new responsibilities very effectively but has not slowed down in
her acceleration at all the others hats she wears with us. She was one
of the premiere folks who dealt with Help@ Support this semester as
well as working Escalation shifts. Lys takes her supervisory role very
seriously and is an excellent mentor to the consultants on her
team. She is also an outstanding team player, involved with many team
projects this semester and helps keep morale high for all, as well as
coordinating folks to work on items in a timely manner. This award can
be added to her trophy case as she is the previous winner of 3
Customer Service Awards, 1 Consultant of the Month award and the Level
1 Consultant Achievement Award for the Fall of 2016. Lys is currently
certified for Applications Support, Help@ Support, Network Support as
well as Escalation Support. Lys would like to add that she truly
appreciates working alongside her coworkers and full-time staff
members as they make her time more enjoyable. She enjoys helping
others whether it be by training consultants and/or supervisors for
new positions, troubleshooting or answering questions. Please join us
in congratulating Lys on this well-deserved award. {jf}

Kwabena Anokye-Agyei

April 2011 Livingston Consultant of the Month (Spring Semester)

When you first meet Koby with his great smile and a warm
personality, you feel right at home. It's what makes him such a great
addition to the labs. He has helped the Livingston Labs a tremendous
amount, by not only taking lots of coverages, but filling many of our
overnight shifts. Koby is always ready to lend a helping hand to
whomever needs it, whether it be helping a patron with printing
issues, moving boxes of paper to satellite sites, or even wowing us
with some of his dance moves. He is very knowledgeable and when he
doesn't know the answer, never hesitates to learn how to do something
new. Koby has thus far been an awesome addition to Livingston Labs and
we look forward to working with you into the future. Congratulations
to Koby on being named an April 2011 Consultant of the Month for
Livingston! {tt,lw}

Shariq Ansari

September 2003 Busch Consultant of the Month (Fall Semester)

Shariq, as a new addition to the BCCC team, has proven himself to be an exceptional consultant. He is quick to joke with coworkers and users alike, always putting people at ease. His technical knowledge is extensive, but he is never afraid to ask questions. In addition, Shariq actively monitors lab problems to better help his coworkers. His proactive approach to the lab helps avoid issues with users and enables management to resolve problems quickly. We are proud to name Shariq as one of our September Consultants of the Month. {jfw,tm}

Spring 2005 CCF Overall Achievement Award (Spring Semester)

Dependable, focused on results, and energetic - a few words that describe Shariq Ansari, who has done much for CCF, continually going above and beyond what is expected.

Not many of you may know Shariq, who quietly worked in the Support office by himself until recently, tending to the details involved in running the labs, but his work affects every one of us. He oversaw multiple systems - access hours, weekly statistics, consultant payroll hours, webpage updates - which is quite a lot for one person to handle well. But handle it well he did, with an admirable attention to detail and deadlines.

Shariq was primarily responsible for redoing the CCF webpage not once, but twice in the past year. Shariq also revamped the new CCF Staff webpage, working closely with another manager. He updated the hiring webpages when needed, even staying up late and working from home to post or remove pages precisely at midnight, to preserve the timeline that was set.

People who know Shariq can attest to his friendly and helpful attitude. When a new assistant was hired, Shariq diligently trained her, amidst the busy hiring period. If a situation arises in which an easy solution is not available, he will work to develop one without burdening his manager with administrative details. Shariq responds promptly and efficiently to any questions and requests made of him. His approach to helping others is greatly appreciated.

Many of the tasks done by Support go unnoticed for the most part. However, they are vital to our operations. Always willing to learn new skills or enhance current ones, Shariq takes great pride in his work. With all his contributions, he has proven himself to be an integral member of our organization. Thank you, Shariq, for doing such a great job. {mm, wll}

Shazia Ansari

Fall 2003 CCF Overall Achievement Award (Fall Semester)

This award, the highest of the CCF honors, is granted to the one individual that the managers feel have contributed the most overall to CCF. Although there are always a number of consultants and supervisors who make contributions affecting multiple campuses, often much of the good work of these people is localized to the sites upon which they work. The Overall Achievement Awards is generally granted to a person whose contributions have assisted all of the sites. There are few people we can think of as having contributed more to the labs over the last couple of years than Shazia Ansari has.

She has been an incredible asset to CCF since being hired in the spring of 2002. She has documented all of the CCF Support tasks, working hard to keep everything as streamlined and organized as possible. In her everyday role Shazia handles many of the tasks that need to be handled behind the scenes, whether it be to process people so they get their pay raises, to transferring and updating info into the employee database, to making sure the usage reports are printed, distributed and quickly posted each week on to the appropriate website. Although much of last year she had to do most of this work on her own, this semester she took on the added responsibility of training the new member to the CCF Support team - Audrey Allred a task Shazia handled well with much enthusiasm. As the leader of Support, Shazia is always ready to quickly handle any special task that might be thrown her way whether it be to generate some necessary reports for Wayne, or to handle inquiries about workers that the Managers toss her way.

Never one to sit idly, Shazia always volunteers to take on new assignments and projects. She sees each new challenge as a learning opportunity instead of a chore. Shazia's major projects this semester included converting the stats spreadsheet template from Appleworks into Excel and redesigning the Consultant of the Month website and archive. The stats project was especially important because the Appleworks template did not work after the OS upgrade. Because of her ability to learn and work quickly, Shazia was able to have the Excel template completed well before the deadline and there was very minor disruption in the weekly stats process. After being asked to take on the responsibility of updating the Consultant Recognition webpage, Shazia decided to revamp the entire website. The old website was nothing more than one long list of names, and difficult to search through. Redesigning the website had become a much more laborious task than expected, but she took it all in stride. The new website is easier to navigate and has a very professional look.

Anyone who has ever worked with Shazia quickly becomes aware not only of her strong work ethic, but also of her extremely pleasant personality. It is a joy to work with her. Always seemingly in a good mood, never one to complain, always enjoyable to be around - Shazia is one of those people that adds immeasurably to the CCF atmosphere. She is intelligent, trustworthy, and extremely capable of independently working on any task. She clearly enjoys learning new things and is never afraid of taking on a new challenge. Through both her character and her accomplishments, Shazia has proven herself to be a valuable member of our staff.

In short, Shazia is a vital part of CCF, and things just wouldn't be the same without her. Shazia, we all thank you for everything you have done for us. Take care and may life continue to bring you much happiness. {wll, jt}

Saad Ansari

February 2012 College Avenue Consultant of the Month (Spring Semester)

Saad has been working with the computer labs for two years now. Over these two years, he has consistently proved himself to be a valued member of our NBCS staff. Throughout his tenure at the labs, Saad has gone above and beyond the call of a consultant. It is shocking that he has not received this award sooner. Anything from
covering tough shifts to taking those extra steps to solve a patron's issues. Saad has been more than willing to put in 110%. Saad's dedication, reliability, and patience make him one of our finest consultants. Saad, we are proud to have such a hardworking and friendly consultant on our staff. We thank you for all of the times you have really helped us out when we were in a bind. It is for these reasons, we are proud to award Saad with consultant of the month!
{dk}

Adam Apps

April 2002 Cook/Douglass Consultant of the Month (Spring Semester)

You might not guess it, but underneath Adam Apps' quiet exterior is a resourceful and knowledgeable consultant. Adam is a great asset to the lab as he frequently takes emergency coverage; he is respectful of lab patrons and takes their questions seriously. Although we don't hear too much from Adam's end of the room, we always know the job is well taken care of when Adam is there. {nl}

Ayana April

February 2006 Cook/Douglass Consultant of the Month (Spring Semester)

Ayana has been a great addition to the Cook/Douglass labs and serves as an example of a great consultant to us all. Ayana is usually seen with a smile on her face which allows all lab patrons to approach her with ease and comfort. Ayana never hesitates to assist patrons with any questions that they have and is always on her feet during her shifts to ensure that the needs of all lab patrons are met. She is an extremely reliable consultant and can be counted on to assist both coworkers and patrons with all things to the best of her ability. Thanks Ayana! Keep up the good work! {lc}

Gabriela Araujo

September 2018 Livingston Consultant of the Month (Fall Semester)

It has been an incredible pleasure having Gabriela at the
Livingston Labs. A new consultant, Gabriela has been quick to adapt to
the labs environment. She is always willing to lend a hand and
volunteer for tasks, offering help in any way that she can and willing
to learn something of which she is unsure. Her positive attitude
spreads not just to the patrons that come into the labs but to her
fellow consultants and even to the supervisor team. She approaches
everything she does with a smile and shows exemplary customer service
and an attitude to which every consultant should strive. Please help
us recognize and congratulate Gabriela for her amazing performance as
she is named a Livingston September 2018 Consultant of the Month!
{am,lw}

Robert Arbelo

February 2014 Livingston Consultant of the Month (Spring Semester)

Just joining us this past September, Robert Arbelo has shown us
that he is truly a part of the team. He has settled in and learned the
ways of Livingston quite well. For the months that he has worked
here, Robert's rather calm and helpful nature has assisted him in
being a great consultant. Robert takes the initiative in performing
rounds, taking stats, even walking over to the Kilmer Library on cold
nights thus saving his co-worker the trip. We have never found him
upset or confused in any situation. He is the first to assist and last
to leave. Robert has emerged from the shadows, proving himself to be a
true asset. Therefore, it is our honor to announce Robert Arbelo as a
February 2014 Consultant of the Month for the Livingston
Campus. Congratulations, Robert! {jj,lw}

Frances Arcales

March 2017 Cook/Douglass Consultant of the Month (Spring Semester)

When working with Frances, her kind-heart and friendly demeanor
are immediately noticeable as she cheerfully greets patrons and
patiently addresses any problems that they may be having. Whether
she's with other consultants, supervisors, or patrons, Frances never
fails to brighten the day of anyone she interacts with. She
consistently goes above and beyond to assist patrons to the
fullest. When any difficult issues arise, Frances won't hesitate to
try her very best to troubleshoot it until she has exhausted all of
her options. Her positive attitude and great work ethic make working
with her fun and something to look forward to. For these reasons and
more, we are very proud to name Frances Arcales a Cook/Douglass
Consultant of the Month for March 2017! Congratulations, and thank you
for all that you do! {sn}

Carl Archer

September 2003 Help Desk Consultant of the Month (Fall Semester)

Carl is a newcomer to the Help Desk, having joined the staff in July to assist with any upsurge in calls with the RUCS transition to secure services. He immediately established himself as an effective and energetic consultant, often taking the initiative to research caller's problems above and beyond what was required. For example, Carl handled a Euodra question for a caller, by conducting research on the Web and providing a prompt and correct solution. A Lingusitics major, Carl also minors in Spanish,Political Science, and Economics. His hobbies include chess, programming in C++ and Virtual Basic. He also enjoys reading biographies, historical nonfiction and classic novels. Hailing from Oxford in northern New Jersey, Carl has two siblings: an older sister who is studying at The College of New Jersey, and a younger brother who also studies at Rutgers. Carl is a member of the Class of '05. Well done, Carl! {jba}

Fall 2004 Help Desk Consultant Achievement Award (Fall Semester)

Carl represents the values that we try to instill at the Help Desk. He always goes the extra mile to help callers, walk-ins, and his ResNet colleagues. He also has done an especially good job training staff this semester, helping in the hiring process for senior consultants, and working on any volunteer efforts that have come up from training to documentation. Carl is a fourth-year student majoring in linguistics with an economics minor. His hobbies include president of the Rutgers Chess Club and conference manager for the Rutgers Model Congress. Hailing from Belvidere, NJ, he is looking to attend law school next year. "This is the best job I've ever had. The environment makes it easy to enjoy oneself and relax, all the while helping users solve their problems and educate themselves on computer issues," he said. Congratulations, Carl! {ca,jed,jba}

William Arlia

Fall 2007 Operations Supervisor Achievement Award (Fall Semester)

The SC management teams have been consistently impressed with Bill Arlia's customer service skills. He was initially hired as a consultant for the Help Desk in Fall 2005 and was quickly recognized for his positive attitude towards the users, as well as his fellow consultants. He was promoted to Supervisor-in-Training in January 2007, where he continued to excel. He continues to be very friendly and polite with users and co-workers, and he will do what it takes to make sure questions are handled appropriately. His friendliness and patience made him a stellar consultant and respected by his co-worker. Operations promoted him to the position of Operations Student Supervisor in July 2007. He is very punctual and often willing to stay longer when needed. He also takes coverages for those hard to fill night shifts, and willing to take on any projects that are handed to him. It didn't take long before he received yet another promotion to SC Supervisor. He now maintains regular schedules within Operations and the Help Desk, wearing many different hats; consultant, operator, Ops Supervisor and SC Center Square. He handles the responsibilities well and continues to grow in each of his roles. We thank Bill for his diligence and dedication each of the positions he maintains! {vv}

Spring 2008 Operations Supervisor Achievement Award (Spring Semester)

Bill was promoted from the Help Desk into Operations, January 2007. His technical and organizational skills were immediately recognized and he continued to quickly move through promotions, becoming Operations Student Supervisor in June 2007. Since then, Bill has been perfecting his talents, and he is once again being recognized as Supervisor of the Semester. Bill is proficient in performing all required tasks of both Operations and Help Desk. His involvement with scheduling in Operations can be a daunting task, yet he tackles it with ease. He works hard to ensure coverages are posted, and weekly schedules are filled. If he runs into difficulty finding coverage, he'll often take it upon himself to work the shift and close the coverage gap. Bill has a great relationship with co-workers and management alike. He has a great attitude and friendly disposition. His strong work ethic and leadership skills are admired and his efforts are greatly appreciated. He has demonstrated true dedication to his position and we look forward to working with him in the future. {vv}

Brian Aronson

April 2011 Busch Consultant of the Month (Spring Semester)

Make no mistake - Brian is definitely one of our top
consultants. The fact that he only had a single permanent shift at LSM
with us this semester and still stands out from the pack is the
biggest testament to this. Brian is consistently one of the most
professional and helpful consultants we have on hand. All you need do
is look his way with a puzzled look and he will approach you asking if
you need assistance. Now that's customer service! Without looking for
any sort of recognition, Brian puts his best foot forward at all
times, demonstrating the sort of integrity in service we strive for
each and every day. All of NBCS will miss Brian, as he's worked on
all campuses, leaving an indelible impression every step of the
way. Always diligent and looking for the next task, Brian makes sure
all patrons have been addressed and all lab policies are enforced. In
addition to diligence, Brian is also a very knowledgeable source of
information for supervisors and consultants alike. It is easy to see
that he prides himself on his efficiency and effectiveness in the work
place. Brian is one of those consultants that makes your job
easier. When Brian's working, things go smoothly. He may seem a little
shy, but he is most definitely one of our prime consultants on staff!
{wc,al,ce}

October 2011 Busch Consultant of the Month (Fall Semester)

Brian's contributions to the lab during the month of October not only show that he is a great consultant, but also that he is an asset to the labs continued efforts to improve conditions both for the patrons, and its employees. He has been an extremely proactive consultant and does not just sit back on the job. Brian has gone above and beyond the call of duty. He suggested and helped implement a new cleaning system, which quickly became very popular among consultants. Brian's contributions in implementing this new system were critical to its success, and without his ambition to get it started the change may have not occurred at all. Furthermore, during this special project, he continued to fulfill his obligations as a consultant and helped bring new consultants up to speed. Furthermore, Brian is very talented and even won our BEST logo contest (which looks fantastic)! No matter what problem arose during his shift, he managed to handle everything with his always-cool, calm, and collected demeanor. He has also been instrumental in helping newly promoted consultants feel comfortable in their new positions at the lab. Brian is a valuable part of ARC, and we all look forward to working with him in the future. {ad,fe,wll,ss}

Fall 2011 Busch Consultant Achievement Award (Fall Semester)

Brian has been an instrumental part of the Busch consultant team since he first started. He's always been a responsible consultant who was always enthusiastic about the job and very knowledgeable at what he did. But this past semester, Brian has continuously gone above and beyond for Busch. To begin, Brian helped bring about our new cleaning system, creating a new spreadsheet-based system that proved to be far more effective than our previous system. This is what Brian's great at. He does not just tell us what we could be doing better, instead he goes above and beyond by also proposing and implementing a feasible and efficient solution. On top of this, Brian's new logo for BEST was chosen as the winning submission for Busch's BEST logo contest. The creativity he displayed with the logo also enters into his work as a consultant. Brian always finds new ways of approaching the various problems that occur in the lab. Working with Brian is always a great experience, and he's been a great asset in helping the abundance of new consultants we have this semester get up to speed. From the large amounts of shifts he takes to his effective method of clearing out IMLs for classes, Brian has been an indispensable asset to Busch labs and we are grateful for his exemplary performance this semester. {al}

Karneet Arora

April 2018 Help Desk Consultant of the Month (Spring Semester)

We are delighted to award Karneet Level 1 Help Desk Consultant of
the Month for April 2018! Karneet has improved considerably since the
start of the semester; he has been attentive and helpful to customers
as well as his fellow coworkers. In addition, he has obtained his
Level 1 certification, and is working on his Level 2 certification at
this time. His exceptional service has been recognized and appreciated
by both customers and Supervisors. Outside of the Help Desk, Karneet
is currently working on his Computer Engineering major as well as
obtaining an IT certification. Thank you so much for all your hard
work this month Karneet. This award is truly deserved,
congratulations! {ja,sa}

Robert Arose

Akshay Arvapally

March 2009 Livingston Consultant of the Month (Spring Semester)

Akshay is an all around exemplary consultant. He's always active when on shift, assisting patrons and making sure the printers and the rest of the lab are in working order. He strives to make sure each user gets all the attention they need to help them complete their work. He is very knowledgeable and is the go-to-guy for many of his peers. Akshay was very helpful in referring his friends to apply to work for the labs this semester. Akshay continually sets an ideal example to his fellow consultants. {js,mk}

April 2011 Livingston Consultant of the Month (Spring Semester)

Akshay has been a great asset to Livingston Labs. He goes above
and beyond the duties of a lab consultant, ensuring that the lab is
always in tip-top shape. He is always ready to lend a helping hand to
any patron that may need it. He is very resourceful and always ensures
that the management team is aware of the happenings in the lab. When
aiding patrons, he follows though to completion, never satisfied with
an "I don't know". He continually strives to serve the needs of the
patrons. He has also helped us out a great deal this semester with the
numerous coverages that he has taken, even coming in when he isn't
feeling well. He is an awesome person to work with and always has a
smile on his face. He will be leaving us after this semester and we
will definitely miss him. Congratulations to Akshay on being named an
April 2011 Consultant of the Month for Livingston. Good luck with all
your future endeavors! {tt,lw}

Marvin Assawatewin

February 2009 Busch Consultant of the Month (Spring Semester)

Marvin is a pretty great guy. Chances are, when a patron enters ARC, the first thing that he or she will see is a big smile on Marvin's face and encounter his cheery attitude; especially during the wee hours of the morning, which Marvin always works. Marvin is a very consistent and dependable consultant. He performs his consultant duties with the utmost diligence. He is a cheerful, friendly guy who is always more than happy to help a patron or a fellow consultant, and take coverages. Marvin's enthusiastic attitude will surely brighten your day! {ag,bt}

Badr Astiphan

February 2006 Cook/Douglass Consultant of the Month (Spring Semester)

Badr's level of customer service is above and beyond anything we could ever hope to ask for. Badr is equally skilled dealing with complex technical issues as he is with helping someone with less computer experience grasp simple tasks. He is patient, never looking annoyed by simple or redundant questions and frequently staying past the end of his shift to ensure a user gets an optimum level of quality service. Congratulations on being named Consultant of the Month! {sk, lw}

Matthew Aston

October 2013 Cook/Douglass Consultant of the Month (Fall Semester)

Matthew, though only having worked in the Cook/Douglass labs for
two short months, has proven to be an excellent and dependable
consultant. More than just fulfilling his normal responsibilities,
Matthew has taken multiple coverages when we were in a pinch. Most
notably, he worked an entire Saturday, from open to close, at the
Douglass Campus Center lab when emergency coverage was needed.
Additionally, he is always a friendly face to see in the labs, and
always carries a positive air about him that rubs off on everyone
else. It is this attitude that makes him great at helping patrons,
and a positive representation of the face of NBCS. We appreciate the
hard work and dedication, Matthew - keep it up! {rk}

Peter Attia

September 2018 Cook/Douglass Consultant of the Month (Fall Semester)

Although Peter had only started working for us this summer, he
immediately jumped in with SWAT and made himself known to the
supervisor team with his friendly and confident attitude. In just a
few days, he demonstrated that he was just as knowledgeable and
prepared as the other veteran SWAT consultants, and knocked out quite
a few tickets professionally and thoroughly. He never turned down an
assignment and was more than happy to help any confused patrons with a
smile. Since then, he has continued to exhibit excellent qualities
with extremely detailed walk-in tickets, and has taken care of some
particularly complex wireless issues without any complaint. Even
outside of his ResNet duties, he is on top of things, maintaining
thorough communication with the supervisors and going above and beyond
in documenting issues. Overall, Peter is an excellent addition to the
team and we are grateful to have him! {ec}

Matt Auyeung

September 2017 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to award Matthew Auyeung with the
Application Support Consultant of the Month award. Matt has done a
wonderful job this past month working in Application Support; he is
excited to help our after-hours users to the best of his availability,
and he quickly escalates the Rutgers service issues that pop up while
he's on shift. His favorite part of working at the Help Desk is
getting the opportunity to meet lots of different people and learn
from them, and his tip to new consultants is "you got to work hard to
play hard". Matt is working on getting his Master of Structural
Engineering. Congrats Matt! Keep up the good work! {yp}

Violetta Avkhukova

September 2012 College Avenue Consultant of the Month (Fall Semester)

Violetta is one of our newest consultants at CACC and already has
made a profound impact on our staff. She has exemplified outstanding
customer service that has raised the bar for the rest of our
consultants to strive for. She is constantly helping patrons and
finding ways in which she can be helpful to the lab and does so with
an extremely positive attitude! Violetta has also shown a great
willingness to learn everything she can about the workings of the lab.
She not only asks questions to expand her knowledge, but she is very
attentive when supervisors and veteran staff are helping patrons. Her
smile, energy and amiable attitude have not gone unnoticed which is
why CACC is proud to announce Violetta as September's Consultant of
the Month! Congratulations! {cd}

October 2013 College Avenue Consultant of the Month (Fall Semester)

Since Violetta began working for the College Avenue labs in Fall
of 2012, she has consistently been one of our top consultants. We can
always count on her to be on time to early opening shifts as well as
provide great customer service to patrons in the lab. She is an
active consultant who is always takes initiative and assists patrons
in any way she can. Violetta's positive attitude and great work ethic
not only increase the level of efficiency in the labs, but also
creates a pleasant working environment for the staff. We know that we
can always depend on Violetta to perform her duties in the lab and go
above and beyond what is expected of her. Please join us in
congratulating Violetta for being selected as the October 2013
Consultant of the Month for College Avenue! {km}