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We spent 2 days here last week. On checking out we were given an invoice for a higher room rate than we were quoted when we arrived and more than the advertised online rate. We spent a long time challenging this!
Now, on returning back...More

2 Thank 369laney

Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 24 June 2016

Thank you for reviewing La Concha Key West. Please give our hotel a call as soon as possible if your bill has not been adjusted. I want to apologize for the mistake as this is unacceptable by La Concha standards. I hope that you will...More

Apparently earnest Hemingway stayed here! In our very room! But they would say that..... But seriously, this was a great hotel with great staff!
They sorted us out for trips maps etc and would definitely return again!More

Thank simon w

Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 24 June 2016

Simon, thank you for reviewing La Concha Key West. We have had many renowned historical figures, including Hemingway, enjoy La Concha given its historic status. Our associates are always happy to help our guests explore the best of Key West. We look forward to your...More

This trip our friends stayed here. I am now lucky because I can stay with my son. My son does the landscaping and praises the service and accommodations, so I convinced my friends Eric and Evonne and Cheryl and Chuck to stay there. We spent...More

Thank Patricia T

Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 24 June 2016

Thank you for reviewing La Concha Key West. I am happy to hear that you had the chance to visit your son and enjoy our historic property. We appreciate your kind recommendation and look forward to your next stay!
Best,
Mike Rice

We stayed for 6 nights last week in la concha. It was a lovely hotel with very nice staff and a very relaxing atmosphere in the bar in reception. There were a few issues, the first is that they advertise a bar on the top...More

Thank annjhamilton

Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 24 June 2016

Thank you for the kind review of La Concha Key West. I am happy to hear that you enjoyed our friendly associates and relaxing lobby and lounge area. I am sorry for the confusion regarding our rooftop and we are working to avoid a similar...More

First of all the entrance is very difficult to find; we drove 3 times around the blocks. The bell man was a very unpolite, unhelpfull person that should be fired immediately. 2 cars were blocking the entrance and I should drive back were I was...More

5 Thank Rudi O

Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 24 June 2016

Rudi, I am very sorry and surprised to hear about your experience at La Concha Key West. I want to apologize for the difficulty you experienced with finding our property however our concierge are always happy to help and provide clear directions - please keep...More

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We rode the free shuttle to the area where the the marker is noting the "southern most point." However, we were very disappointed because the seaweed was so thick, we couldn't get in the water. It was also all over the beach... More

We rode the free shuttle to the area where the the marker is noting the "southern most point." However, we were very disappointed because the seaweed was so thick, we couldn't get in the water. It was also all over the beach and smelled horrible.