Responses

Response from
Stuart Wilson, Director of Communications and Public Affairs, NHS Lothian 3 years ago

I am very sorry that you have had a poor experience of care and support from NHS Lothian. That is certainly not how we set about looking after patients and their needs.

If you are able to contact us on craft@nhslothian.scot.nhs.uk to give us more information about your case I can promise that it will be looked into as part of our complaints process and so that you can get an answer as to what apparently went wrong in your care.

With respect, I and perhaps the majority of NHS users would prefer reasonable health care/treatment as opposed to investigation/complaint/whitewash/procedures that appear to me to detract from actual health care.

Response from
Stuart Wilson, Director of Communications and Public Affairs, NHS Lothian 3 years ago

Dear ERDD,

I am sorry you feel that way but one of the ways in which we provide the sort of treatment you refer to is by learning from feedback from patients like yourself.

Contrary to what you state, investigation of complaints is hugely beneficial to the improvement of health care.

I would urge you to get in touch or we will be unable to look into the allegations you have made in any more detail. That, in itself, means we cannot act on fixing a potential problem within our services if we can not learn from your experience.