Payroll Administrator - Deductions and Balancing

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Primary Responsibility:

The main responsibility for the Administrator (Deductions - Balancing & Funding) in the Payroll Operations Deductions group is the timely and accurate balancing and funding of employee payroll deductions to support the various health & welfare benefits, union dues, and other miscellaneous deductions available to employees. This is a unique, sole position within Payroll Services that performs these functional work tasks of meeting critical deadlines on a weekly basis. This function is responsible for the remittance of all monies due to appropriate vendors and responding to inquiries regarding remittance files and payments. This position will interact on a regular basis with HR, Benefits, IT, Treasury, Accounts Payable, Accounting and Labor Relations, as well as external vendor duties.

In addition to the responsibilities identified above, this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Scope of responsibilities include but is not limited to the following:

The position’s most critical function is to balance employee payroll deductions to internal payroll control reports and vendor deduction remittance data files to ensure accurate funding is submitted to appropriate vendors. This requires an in-depth working knowledge of the following applications: PeopleSoft Payroll, COGNOS/TOAD query tools, Accounts Payable systems, and proficiency in Excel. And, also requires a strong skill set in: data comparative / analytics; attentiveness to detail; good organization, time management, prioritization, and follow-up skills; ability to work independently with little instruction on daily work; results oriented with a strong sense of urgency and pro-activeness; ability to manage multiple functions simultaneously; and, flexible scheduling to meet processing demands, as required.

Balance vendor files to production control reports to ensure accurate funding

Run queries in Cognos and TOAD to reconcile differences between payroll numbers and vendor files

Identify and communicate process improvements as identified in the normal performance of daily functional activities

Interact cooperatively with peers in HR, Benefits, Labor Relations, and external vendors in order to resolve employee questions and issues

Other administrative duties, as required

Image documents into payroll archival system

Other administrative and project duties, as required

General

Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.

Provides assistance in developing process documentation as well as content for the virtual agent.

Strong follow-up skills, and ability to work independently with little instruction on daily work

Results oriented, strong sense of urgency; proactive

Ability to manage multiple functions simultaneously

Flexible scheduling to meet processing demands, as required

Possess strong customer service skills, both oral and written

Ability to communicate effectively to all employee levels

Team oriented individual who interacts and supports team members

General understanding of compliance with legal, regulatory and financial requirements governing functional tasks and activities.

Attributes Required

Possess knowledge of payroll practices, policies and procedures

Flexible scheduling to meet processing demands, as required

Results oriented, strong sense of urgency, proactive

Strong quantitative, organizational and analytical skills

Possesses strong communication skills (both oral and written)

Ability to communicate to Supervisor and Manager levels

Ability to manage multiple functions simultaneously

Team oriented individual who interacts and supports team members, team building

Ability to manage large work volumes, show flexibility, adapt easily to change

Candidate Qualifications:

Minimum of 1-2 years’ experience in HRMS/Payroll Processing/ system applications

Education – Bachelor or Associate Degree or Certified Payroll Professional Certification or FPC.

1+ years Customer Service experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

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Equal Employment Opportunity

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Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.