You won’t get it cheaper. Our Price Promise.

Find it cheaper at any major retailer, online or instore, and we’ll match it.

If you find any of the UK’s 50 top retailers, including Amazon.co.uk (but not Amazon Marketplace), AO.com, Argos, Asda, John Lewis or Tesco has the same item at a cheaper price, we’ll match it. Even if their price includes an offer-code discount, and even up to 7 days after you bought from us.

Delivering your online order

We deliver 7am to 7pm, 7 days a week, even at weekends. Your options include:

Next-day delivery, available on orders placed up to 7pm (subject to availability).

All-day delivery (7am-7pm).

Delivery in your preferred 4 hour time slot (next day or on the day of your choice) from £20.00.

If you tell us your mobile number when you order we’ll text you on delivery day or the night before to let you know what time we’ll be at your address. Or you can use our Knowhow Track It service.

Weekend and next day delivery is available in most areas, subject to availability.

Availability checker

How and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you:

Delivery dates, time-slots and prices

Local stores with stock you can collect from now

Local stores you can get items sent to for you to collect later

To use our Availability Checker, simply:

Enter a town or postcode in the box on the product page for an item you’ve selected

Click on the magnifying glass

Review the delivery and collection options local to you – just click on any one to add it to your basket

Stock updates

Find something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again.

Returns and refunds

Whether an item you’ve bought is faulty or damaged, or you’ve changed your mind, it’s easy to get a refund.

Items you haven’t opened

Within 21 days of receiving an item you paid for online, on the phone, or in store you can return it for a full refund – provided your purchase is still in its original and unopened packaging. This promise is in addition to your statutory rights.

Items you’ve opened

Within 14 days of receiving an item you paid for online or on the phone, you can return it, even if you’ve opened it. To receive a refund, you must:

Let us know you plan to return the item within 14 days of delivery/collection

Order online and collect in store

Selected large items are available to reserve online and collect in store. It's simple when you use our Availability Checker. We can highlight local stores with stock you can collect from now, all you need to do is simply:

Enter a town or postcode in the box on the product page for an item you’ve selected

Click on the magnifying glass

Review the collection options local to you – just click on any one to add it to your basket

Reserve and Collect

If your item is in stock locally, you can reserve it online for free, to collect from store minutes later. So you'll get it even quicker than we can bring it to you, and with no delivery charges. Once reserved, your item's held till closing time the next day, to be paid for when you collect.

Let's install and recycle

TV set-up and demo

Want your new TV set up with no crossed wires? Experts from our service-partner Team Knowhow are at the ready. Simply select Let's install it.

Here's what we'll do:

Discuss with you where the TV's to go and how you'd like it set up

Disconnect your existing TV, and unbox and check your new one

Attach the TV to the table-top stand or legs supplied in the box

Tune in the TV and, provided you have the right cables, connect to any new or existing equipment such as games console, set-top box or soundbar

Connect the TV to your existing internet connection, enabling any on-demand and Smart features

Demo the TV's main features

Take the packaging away with us

To discuss our full range of installation services (including wall mounting or TV-stand building), call us on 0344 561 1234 or visit us in-store.

Before ordering our TV set-up and demo service, please make sure:

You've got the right cables, including any HDMI or power leads

There's a power socket nearby (within 1.5m)

You've got your WiFi network name and password to hand for a Smart TV set-up

Remove and recycle your old appliance

To save you the hassle, when we deliver we can take away and recycle your old appliance, along with any packaging your new one comes in. Just add Let’s recycle on the Basket page, charge applies.Please note: You will need to disconnect your old appliance before we arrive, unless you’ve bought installation. If you’re having a refrigeration unit removed, please defrost it before we arrive.

Flexible credit you control

To spread the cost, pay by Your Plan, our uniquely flexible credit option. Available on all orders £99 and over, this lets you:

Spread the cost with monthly payments, 24.9% APR representative

Choose the payment term that suits you

No deposit to pay and choose to pay it off early at no extra cost

Plus once you've opened an account, you can use it to spend again in the future on anything £99 and over

How to applyIf you’re buying this item online, you can apply for credit at checkout. Or if you’re reserving online, or shopping in store, apply here.

DSG Retail Limited acts as a credit broker and not a lender. Credit is provided by Creation Consumer Finance Ltd.Both DSG Retail Ltd and Creation Consumer Finance Ltd are authorised and regulated by the Financial Conduct Authority.