The Other Palace does not have customer parking although there is street parking in the surrounding area after 6.30pm on weekdays and on the weekends, please note this is pay via phone only. There are spaces for Blue Badge holders on Palace Street.

The nearest multi-storey car park is Q-Park, Horseferry Road and is around a 15 minute walk from the theatre. Please be advised that we are not part of the Q-Park scheme.

To enquire about purchasing Access and Personal Assistant tickets for shows at The Other Palace, please call our Access Booking Line on 020 7087 7966. This service is operated by SEE Tickets. Alternatively, please email [email protected]. Tickets can also be purchased in person from The Other Palace. The Box Office desk is located in the foyer on the left side and has step-free access via the main entrance on Palace Street.

We accept all major credit & debit cards.
We accept cash at all sales points.
We do not accept cheques.
We accept Society of London Theatre Tokens, both paper and gift cards. Tokens can only be redeemed in person or over the phone, not online, and they are valid for ticket purchases only.

Concession prices may not be available where we are already offering fair or reduced price tickets for a production. Any applicable concession prices are subject to availability and proof of eligibility must be presented when booking and collecting tickets.

For Access or Group bookings and further information please contact the Box Office 020 7087 7900

Every member of the audience, regardless of age, must be in possession of a valid ticket in order to gain entry to the theatre. Babies will not be admitted into the auditorium and children must be able to sit unaided in their own seat. In the interests of other customers, parents or guardians may be asked to remove noisy or disruptive children. The recommended age for each production varies. Visit our show pages for details.

In the event of a sold out production, anyone wishing to obtain returned tickets should arrive at the theatre no earlier than one hour before the show and join the signposted returns queue. Return tickets are sold at face value and are limited to two tickets per customer. Return tickets will be allocated no earlier than 10 minutes before the start time of the show. Please be aware that there is no guarantee that you will be successful in obtaining return tickets. We do not operate an advance waiting list at the theatre.

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