Complimentary Webcast: Tuesday, October 16th - How To Build A Flexible Scheduling Plan For The Future - NICE

October 17, 2018

How to Build a Flexible Scheduling Plan for the Future - NICE

October 16, 2018 1:00 pm

The world is increasing in the pace of change. Businesses have to respond quickly. However, there is still a critical need to plan for the future and possible choices need to be modeled to create the most accurate and efficient workforce plan for the contact center.

Join this webcast as we discuss options to strategic planning solutions and the pros and cons for each. Will discuss options from excel spreadsheet to tools that use modeling and artificial intelligence. We will also discuss the ability to perform comprehensive what-if scenarios. https://www.crmxchange.com/webcast/flexiblescheduling/niceoct2018.asp