14.3.1.3 – Lab – Remote Technician – Fix a Network Problem Answers [TABS_R id=2829] Lab – Remote Technician – Fix a Network Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s […]Continue reading…

14.2.1.3 – Lab – Remote Technician – Fix an Operating System Problem Answers [TABS_R id=2829] Lab – Remote Technician – Fix an Operating System Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document […]Continue reading…

14.1.1.3 – Lab – Remote Technician – Fix a Hardware Problem Answers [TABS_R id=2829] Lab – Remote Technician – Repair Boot Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not boot. Document the customer’s problem in the work […]Continue reading…

14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers [TABS_R id=2829] Lab – Troubleshooting Hardware Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various hardware problems and solve them. Recommended Equipment A computer with an operating system installed Additional hardware that is either broken or in a working condition. You may […]Continue reading…

13.1.1.3 Lab – Technician Resources Answers [TABS_R id=2828] Lab – Technician Resources (Answers Version) In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following […]Continue reading…

12.4.2.2 Lab – Document Customer Information in a Work Order Answers Lab – Document Customer Information in a Work Order (Answers Version) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to […]Continue reading…