Product Details

Delivery & Returns

Brand Info

Overview

Delivery Information

All orders placed before 3pm Mon-Fri are despatched the same day (except on a bank holiday), even if your order has personalisation. Orders placed after 3pm, at the weekend or on a bank holiday are despatched next working day.

UK: We use a Royal Mail tracked service. Standard delivery is free and takes 2 to 5 working days, Premium is £3 and takes 1 to 2 working days. Next working day is £6 and is delivered by 1pm (requires a signature).

International: All international deliveries are passed to your national delivery service. Deliveries to Europe (£6) take 3 to 7 working days, and Rest of the World (£10) takes 7 to 10 working days.

Cross Pens are regarded as America’s oldest manufacturer of writing instruments (since 1846) and the pioneer of the mechanical pencil. They are coveted for their aerodynamic lines and signature gleaming chrome finish, inspired by Art Deco and Manhattan architecture. Their medalist finish combines chrome with gold accents, typifying their sharp, business-like feel. Many of the Cross designs have remained unchanged for decades, such as the Classic Century and Townsend (the pen of US presidents).

Returns Information

If you are unhappy with your items, they can be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund (items purchased for Christmas can be returned by 14th Janbuary). The item must still be in a re-saleable condition and returned with proof of purchase. Items that have been personalised cannot be returned unless they are faulty.

Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email [email protected]. If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote

Delivery & Returns

Delivery Information

All orders placed before 3pm Mon-Fri are despatched the same day (except on a bank holiday), even if your order has personalisation. Orders placed after 3pm, at the weekend or on a bank holiday are despatched next working day.

UK: We use a Royal Mail tracked service. Standard delivery is free and takes 2 to 5 working days, Premium is £3 and takes 1 to 2 working days. Next working day is £6 and is delivered by 1pm (requires a signature).

International: All international deliveries are passed to your national delivery service. Deliveries to Europe (£6) take 3 to 7 working days, and Rest of the World (£10) takes 7 to 10 working days.

Returns Information

If you are unhappy with your items, they can be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund (items purchased for Christmas can be returned by 14th Janbuary). The item must still be in a re-saleable condition and returned with proof of purchase. Items that have been personalised cannot be returned unless they are faulty.

Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email [email protected]. If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote

Brand Info

Cross Pens are regarded as America’s oldest manufacturer of writing instruments (since 1846) and the pioneer of the mechanical pencil. They are coveted for their aerodynamic lines and signature gleaming chrome finish, inspired by Art Deco and Manhattan architecture. Their medalist finish combines chrome with gold accents, typifying their sharp, business-like feel. Many of the Cross designs have remained unchanged for decades, such as the Classic Century and Townsend (the pen of US presidents).