WhatsApp appoints grievance officer for India

Kasturi Chakraborty

September 23, 2018

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In a drive to chain down the menace of fake news, WhatsApp has appointed a grievance officer for India. The company has updated their website that mentions that users can now flag concerns, including sinister messages.

The Facebook-based company has appointed Komal Lahiri to the post. She is based out of the United States.

The Settings option will give direct access to the support team and in case users want to escalate the issue, they can approach the Grievance Officer directly.

The update came following the petition filed by the Supreme Court last month alleging that WhatsApp did not comply with tax and Indian laws.

WhatsApp has also made a provision under the updated FAQs for law enforcement officials to reach out to the company. This comes in the wake of the apex court’s appeal to curb fake messages.

Kasturi is a journalist by profession and cinephile by heart. Besides writing, she is an occasional singer, an art lover and an esurient reader. She is resolute in her quest to cover products and innovations that shape lives and digital trends that keep the whole world talking.