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Payouts

How do I receive the funds that the fundraiser has raised ?

To proceed with payout it is mandatory to upload all the necessary documents by logging in and going to your account. Please note Ketto cannot process any payout until the necessary information is uploaded. Once the documents have been uploaded and verified, Ketto follows a weekly payout cycle on the INR amount of funds raised where all funds raised during a given week from Monday-Sunday are transferred into the bank account during the following week on Wednesday. Please note all USD funds raised are ONLY transferred once the campaign ends (days remaining are zero) . The USD fund transfer will happen 14 days after the fundraiser ends. For eg if your fundraiser ends on 1st Jan and you have already uploaded all necessary compliance docs the payout will happen on 14th Jan (2 weeks). We would highly recommend that you complete the compliance documentation when your fundraiser is running for fast and smooth payout. For more queries here please write to payouts@ketto.org

How much funds will be credited to my account?

Why are my dollars all getting converted at INR 65 exchange rate when the current rate is different?

For simplicity and representation purpose Ketto converts all dollars to rupees at 65 conversion rate to show on your fundraiser page but the actually conversion rate you receive will be the day which the funds are finally transferred to your bank account and the rate your bank will provide you.

Do I need to submit any information to receive the funds ?

YES its mandatory to submit and upload all documents and provide all the necessary bank information for Ketto to process and transfer the funds you have raised. ONLY once all documents are provided will the funds be transferred.

What is a SWIFT code and how do I find it?

A SWIFT code is an international bank code that identifies particular banks worldwide. It’s also known as a Bank Identifier Code (BIC). Bank uses SWIFT codes to send/receive money to/from overseas banks.

The bank branch or relationship manager will be able to provide you the SWIFT code for your bank account. Alternatively you can also contact your banks FOREX department as ask for the SWIFT code applicable to your bank account. Please note the SWIFT code is and 8 or 11 digit alphanumeric code and differs from branch to branch of every bank. It is not IFSC code.

For your reference, swift code would be in the following format: ABCD-EF-GH-IJK

ABCD - Bank Code(A-Z)

EF - Country Code(A-Z)

GH - Location Code(A-Z)(0-9)

IJK - Branch Code(Optional)(A-Z)(0-9)

How do I get the details of the individuals who have donated to my fundraiser?

Please login to your account and go to your fundraiser page. You will be able to see on the top right an option to download a file, which would have all donor information.