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Dispute Resolution

We do what we can to make sure you’re happy with your purchases and the customer service you receive from us. But if something’s wrong, we want to hear about it. That way we can try even harder to put it right. We have a process in place for handling your complaints and making sure you’re listened to. You can find it below:

Contact us

If you have a concern pop into one of our stores and speak to a manager, or contact our Customer Service team as soon as you can. You can contact us via our Online Contact Form or via the following telephone number: 0345 268 2000

Manager review and call back

Hopefully you’ll be happy with the help you received, if not speak to our Customer Service team and we’ll have a manager review your complaint and ring you back within 24 hours.

Write to us at:

Mamas & Papas Colne Bridge Road Huddersfield HD5 0RH

Alternative complaints process

After following our internal complaints process above, if you still feel we haven’t resolved your complaint then you can access the Online Dispute Resolution (ODR) platform managed by the European Commission.