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Meet the team

Caroline Hill

A big welcome from all the team here at the Belfast store.
We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria

NHS funded sight test

NHS Optical voucher

Aged under 16

Aged 16, 17 or 18 in full time education

Aged 60 or over

Diagnosed with diabetes or glaucoma

Considered to be at risk of glaucoma(as advised by an ophthalmologist)

Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma

Registered blind or partially sighted

Eligible for an NHS Complex Lens Voucher(your optician will advise on your entitlement)

On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by Health & Social Care Board, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Belfast and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"I was recently in the store with my son who was home from Asia for a few days and wanted new spectacles and sunglasses to take back. I can only say that Bernie and Isobel's attitude is very ' can do' - problem does not seem to be in their vocabulary. My son now has two pairs of spectacles and a pair of polarised sunglasses, which, because they took a week to glaze, were forwarded to my son in Asia by Vision Experes. Once again, thanks Isobel and Bernie, Vision Express are lucky to have you both."

Anonymous

"I recently attended the store for my two-yearly check up. Shane Quinn, who has been looking after my sight for some time now, was as helpful and thorough as always. I was also very pleased with the service I received from one of the female receptionists, whose name I have, unfortunately, forgotten. She was very helpful and made me feel as if I was properly being taken care of. I would recommend this Vision Express store and service to anyone."

Antaine O'Labhradha

"I stumbled in to your store suspecting I may need to get an eye test. I was initially put off by the sign implying you needed an appointment, but the lady said there was a cancellation and I could go straight through. Sadly I didn't catch her name, but she did my initial test.

I then met Malachy, who was a lovely gentleman. He was very professional and had a very approachable personality. He advised me that I needed to contact my GP because of the results of his thorough tests.

Finally, I met Bernie - what a star! I am not a wealthy person and I was feeling a little overwhelmed by some of the prices of the frames on display. She was quickly able to probe to find my needs and came up with a fantastic, affordable solution. She even went out of her way to ensure I was able to afford the lenses Malachy had recommended.

Tonight I called the store to see if my lenses had arrived. Declan answered the call and advised me I could pick them up shortly.

In all I had a fantastic first experience. While it may come as second nature to some, I was originally put off by the idea of visiting a high street optician.

I am only now realising how poor the sight was in my right eye after an evening of comparing on/off.

Thanks to everybody who made this possible, I really appreciate all of your hard work, professionalism and good manners.

Best Regards,"

Gareth

"I had a great experience with the staff in the Castlecourt store. I'm quite queasy when it comes to things being done to my eyes, but the optician Shane was brilliant at putting me at ease and Trisha was also great with explaining the pricing and choosing my frames. The staff were just wonderful. Thank you so much!"

Laura

"I recently had my two-yearly eye test at the Castlecourt store.
I had had an issue with customer service on my last visit for examination, however this time I was delighted to see that the level of customer friendliness and service had improved immensely. I am glad I decided to stay as a Vision Express customer!"