Challenges
The company was using a legacy call center management software, which was developed with ColdFusion, a technology the team couldn't support anymore.
The tool was also a stand-alone software, which made the data sharing impossible with other enterprise applications.
The business decided to redevelop the software, with the requirements of

Retire the old application

Preserve core functions

Add new features

My Role
Design lead; oversaw the development process between the internal and offshore design teams.

Deliverables
Wireframes; branding and style guides; visual assets.

1. Wireframes
After I gathered the requirements and user needs, I prepared a document illustrated how the application will work, page by page.
This document enabled the team to have in depth discussion about how the new application could work for our call center. Below are
a few examples from the document.

2. Branding & Style guide
We used the offshore team to write the codes for this project. Therefore it's important to communicate our branding and style guide
to them, so that the look and feel of this program will stay consistent with our other programs.
Below are a few example from the style guide I wrote.

3. Example of high fidelity mockup
I created low or high fidelity mockups, as a way to get feedbacks from stakeholders. Once they are approved, they can also be sent to the developers
for them to understand the project.