This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
By the end of this course, you’ll be able to:
● understand how the binary system works.
● assemble a computer from scratch.
● choose and install an operating system on a computer.
● understand what the Internet is, how it works, and the impact it has in the modern world.
● learn how applications are created and how they work under the hood of a computer.
● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

DP

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

FK

Mar 10, 2018

Filled StarFilled StarFilled StarFilled StarFilled Star

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

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Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.

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Google

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You're about to do a few exercises using the Qwiklabs online learning platform. Before we dive into that, let's learn a bit more about the platform. Qwiklabs is an online learning environment that takes you through live real-world scenarios you may encounter as an IT support specialist. As we said earlier, a virtual machine or VM simulates computers using software. This virtual machine will be running on either Linux or Windows, depending on the exercise. Qwiklabs supports both. This way you can learn to work in either operating system regardless of which operating system you are running on your machine. The Qwiklabs virtual machines run in the Cloud, so you can access them over the internet from wherever you are. As we've shared before, when we say that a service is running in the Cloud, we mean that it's running in a data center or on other remote servers. After this video, we'll give you instructions on how to access and complete the labs. You'll use Qwiklabs in lots of courses for this program, so spend some time learning your way around it. We still encourage you to try these exercises on a local machine if that's an option for you. Remember that practice makes perfect, whether you're learning something new, or trying to improve your skills so practice using Qwiklabs as much as you can.