Terms and Conditions

Terms and Conditions of Let for Mill Farm Eco Barn

THE CONTRACT

The Contract for a short-term holiday rental will be between the Owners of Mill Farm Eco Barn and Hay Barn (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. English law will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.

PAYMENT

Bookings are confirmed on receipt of the booking form and receiving the deposit of 35 % of the value of your holiday. The balance of the rental will be due for payment 42 days before the arrival date; you will be sent email notification that the balance is due. We reserve the right to cancel a booking where payment has not been received 42 days before the commencement date. If the booking is made within 42 days of the arrival date then payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand.

CANCELLATION

Cancellations must be immediately notified to us by email.

If you cancel 61 or more days before check-in date, and we are able to re-let your dates, we will refund you the deposit amount in full. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-in date of original booking.

Bookings placed after March 2020 have Master Cancel cancellation protection cover, meaning that if you cancel between 60 days and 2 days 60 days and 2 days inclusive before check-in date, you will receive a full refund of the lodging costs you have paid, whatever the reason. You will be reimbursed at check-in date of original booking. If you cancel two days or one day before check-in date or on the day of check-in, you will not be reimbursed for your booking costs under any circumstances. Example: for a check-in on Friday you must cancel by email and phone no later than Wednesday.

Bookings placed before 01 April 2020 are not cancellation protected, meaning that if you have any reason to cancel your booking, you will forfeit a significant proportion of your payment. 80% is forfeited for cancellations up to 89 days prior to the start of the booking period. 90% is forfeited for cancellations up to 10 days prior to the start of the booking period. We regret that we cannot make any refund if you cancel within 10 days of your arrival. We are, however, happy to refund part of your holiday if we can ‘re-sell it, particularly if you help with doing this. e.g. via Facebook shares etc.

LIABILITY

As far as the law allows, Mill Farm Eco Barn, its employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon.

You indemnify the owners against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.

SMOKING

Smoking is not allowed in the property. The cost of de-fumigating may be passed on to you. Smoke, heat and CO detectors must not be tampered with or batteries removed. Smoking is not allowed in the games barn.

SUPERVISION OF CHILDREN

Children under 14 must be supervised at all times when crossing the farm track, playing in the paddocks or games room. Children must not enter the paddock with a pond in it, for their own safety.

RIGHT OF ENTRY

We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

ACCURACY OF DETAILS

The website and on line presence are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

TERMS OF USE

You may access the property from 16.00 on the day of arrival (earlier arrivals are by arrangement only). Please note that departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the barns are ready for your arrival after the previous guests. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, dishwasher emptied, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbecue are clean and free from grease. We reserve the right to make a charge of £35 for extra cleaning if the accommodation is not left in a satisfactory condition. The property is let for the purposes of a holiday lets. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave Mill Farm.

NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of persons stated on the Mill Farm Eco Barn website occupy the property, unless by prior arrangement with the Owners. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Mill Farm. We are not a party venue and will not allow additional guests to visit the properties unless you get prior agreement from us.

CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You undertake the leave the property secure if left unoccupied during the period of let. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

DAMAGES & BREAKAGES

You agree to a £200 damage deposit to be held against your card for the Eco Barn, released in full once you have vacated the property and no damage has been found. In the event of finding any damage we will contact you and provide photographic evidence of damage. We do not request a damage deposit for the Hay Barn. Eco Barn guests agree to a pre-authorisation against your card of the sum of £200. This is released after 10 day as long as not damage has been found. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If you lose a key we will replace it upon you paying for the cutting of a new one.

INTERNET ACCESS

Internet access is provided for guests’ use. You agree to reasonable and lawful usage of this service.

PETS

We only allow dogs, and only when have they been booked in and paid for. (£15 per dog, per week or part week/per cottage entered). Maximum of 2 dogs per property. More if agreed with the owner in advance. Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking within the property grounds and tracks clean up after your dog. Puppies are not allowed without prior agreement.

COMPLAINTS

Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on site, and will do our best to resolve any problem.

GENERAL

In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.

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