MASTERCARD, VISA, MAESTRO, ELECTRON• Important: do not pay for a tour without our prior instruction.
• Enter the total cost of your tour/s in GBP without the ‘£’ sign.
• Click the ‘PAY NOW’ button to be taken to the payment page.
• Under the ‘PAY WITH MY DEBIT OR CREDIT CARD’ option, select your card type.
• Follow credit/debit card payment and confirmation instructions.

PAYMENT ENQUIRIES• If you have any queries or concerns regarding our prices, pricing policy, booking policy, payment options or terms & conditions, please e-mail tours@yourlondontours.com• For general enquries please e-mail:tours@yourlondontours.com.
• Clients with queries regarding existing bookings may use the phone number on the confirmation form.

HOW CAN I BE SURE THAT I AM DEALING WITH A GENUINE COMPANY?• The name ‘Your London Tours’ together with the eye logo is a UK Registered Trade Mark (UK00003198138).
Search the UK Government trademark website for 'Your London Tours'.
• Your London Tours operates under Transport for London (TFL) licence #2114.
Search the TFL Operator Licence Checker for licence #2114 under the Driver Guides Association entry.
• Guides working for Your London Tours are registered with the Institute of Tour Guides (ITG). Search the ITG website by entering the guide name.
POLICIES, TERMS & CONDITIONS

BOOKING POLICY• Bookings are dealt with on a one-to-one basis via e-mail only.• We do not accept bookings with less than 72 hours notice.• To secure your preferred date we recommend booking well in advance.• All tours subject to availability. Booking will not go ahead until availability is confirmed.• Administration fees may be added for extensive itineraries or advance ticket booking.• We do not arrange flights, accommodation, travel tickets or tickets for special events.• We do not usually pre-book tickets for attractions.
We recommended these are paid for at the gate on the day.
In circumstances where pre-booking is the only option for attractions, tickets must be paid for in advance, are non-refundable, and an administration fee may be added.

PAYMENT & PRIVACY POLICY• All tours must be fully paid at least 48 hrs in advance.• Tour is not guaranteed to go ahead until 100% of payment is received.• Payments can take up to 48 hrs to process.• All prices on this website are inclusive of tax.• We do not accept cheques.• We do not store customer financial information, credit card or debit card details.

PRICING BREAKDOWNYour quoted tour price includes:• Qualified guide where applicable.• Qualified driver-guide with vehicle where applicable.• Coach and driver hire where applicable.• Tour fuel costs, parking rates, driving charges and tolls.• All local taxes and any other fees agreed at time of booking.• Supplementary guide hire for group sizes 20+ where applicable.• Administration fee for extensive itineraries or supplementary guide hire where applicable.

TOUR CANCELLATION & REFUND POLICY• Any tickets that we have pre-booked for attractions are non-refundable.• We reserve the right to retain 100% of the tour cost for cancellations with less than 48 hours notice.• We reserve the right to retain 50% of the tour cost for cancellations 2-14 days before the tour.• There is an administration fee of 5% for cancellation refunds to credit cards or by bank transfer.• Refund claims must be raised within 30 days of the tour date.• We offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Your London Tours or its partners.• Clients should acquire adequate insurance to cover any loss as a consequence of flight delays, illness, or circumstances causing the tour to be cancelled beyond control of Your London Tours or its partners.

TOUR TERMS & CONDITIONS1) Clients are responsible for checking that tour or service details are correct on their confirmation form.2) Clients are responsible for travel arrangements to or from tours organized by Your London Tours.3) Clients are responsible for their own safety in tours: crossing roads, using steps, wearing seat belts, etc.4) Children under 17 must be accompanied by a responsible adult during a tour.5) No food or drink to be consumed in tour vehicles except by permission of the driver.6) The guide, driver or operator reserves the right to terminate any tour for unreasonable behaviour.7) Your London Tours, their guides and drivers are insured for public liability in touring environments only.8) Your London Tours is not liable for reduced itineraries owing to late start or delays by the client.9) Your London Tours is not liable for reduced itineraries owing to unscheduled closures by attractions, extreme weather conditions, or delays or diversions caused by circumstances beyond our control.10) Clients should acquire adequate insurance to cover any loss as a consequence of flight delays, illness, or circumstances causing the tour to be cancelled beyond the control of Your London Tours or partners.• By booking tours or services through Your London Tours you agree to the above terms and conditions.

VALUE FOR MONEY: A PRICE COMPARISONWe offer private guided tours by car for families or small groups (up to 7 persons), or private guided walking or internal tours (up to 20 persons).
'Private tour' means privately chartered: the practical side of the tour is tailored to your request and the guide we provide is dedicated exclusively to your group on the tour itself.

We do not offer tours to individuals wishing to join a larger group tour. For that you require a scheduled service tour operator.
Below is a comparison for a typical out-of-London day-tour between a scheduled service tour by coach, and a private tour with us.
We leave you to decide which option offers the best value.

Scheduled service-tour:
All the main London service-tour companies operate a feeder-bus system. The feeder-bus picks up passengers from several of the main hotels and drops them at a central station to join the designated tour-bus.• Feeder-bus pick-ups begin as early as 7am. Wait in hotel reception. Miss the feeder-bus, miss the tour.• If your hotel is not on the feeder-bus run, you have to make your way to a hotel that is.• Delay as feeder-buses complete pick-up runs from hotels and converge at central station.• Delay as all passengers disembark and go to designated tour-bus gates.• Delay as you wait in line for your designated tour-bus to arrive and then begin boarding.• First-come, first-serve seating arrangements. Not always seated next to partners/friends/family.• Share facilities and your day with up to 50 other passengers.• Follow strict timing schedule and tour itinerary.• You pay for all entrances with your ticket - whether you want to go into a venue or not.• Get lost, delayed or distracted en route? Make your own way back.• Guiding at tour venues usually via hand-held audio-guides.• Group-produced set-menu lunches at operator-tied eateries.• Limited drop-offs at London subway stations (usually during rush-hour). Make your own way back to hotel.• For a typical London tour for a group of 7 inc 2 entrances you would pay around £700.00 per group.

Private tour:• Request pick-up at a time that suits YOU.• Driver-guide will personally call at YOUR place of residence.• Service of YOUR private luxury vehicle.• Service of YOUR friendly personal driver-guide.• Driver-guide will confirm YOUR itinerary.• YOU can change your itinerary (within reason) to suit.• Tour starts when YOU are ready.• Fast-track out to YOUR chosen tour venues.• YOU request comfort stops for facilities.• Tour conducted at YOUR pace.• YOU decide if you would like time on your own.• YOU decide which entrances you wish to pay for.• YOUR lunch choice, or enjoy a restaurant or venue tried and trusted by us.• Drop-off directly at YOUR place of residence.• For a typical London tour for a group of 7 inc 2 entrances you would pay around £850.00 per group.