FAQs

Get answers to your questions about KnippeRx and the specialty pharmacy process

What is a specialty pharmacy?

A specialty pharmacy provides medications, comprehensive support, services, and education to patients who require treatment for rare and chronic conditions. Therapies for these conditions are often costly and require a higher level of expertise to achieve the best possible outcomes. Your specialty pharmacists are highly trained, knowledgeable, and dedicated to helping you achieve success with your individualized specific therapy.

Why choose KnippeRx for my specialty pharmacy needs?

KnippeRx is a unique specialty pharmacy that’s highly focused on serving the needs of those with chronic, rare, orphan, and ultra-orphan diseases and conditions. This concentration allows us to access specialty therapies for a wide range of complex conditions and to provide a very high level of personalized, knowledgeable, compassionate care. With 24/7 services, support, and education, KnippeRx helps to alleviate the stress and emotional toll that can accompany the process for acquiring and using specialty therapies. KnippeRx comes from a long line of healthcare expertise through our affiliation with J. Knipper and Company—an entity that has been recognized for its innovative approach to healthcare for over 30 years. KnippeRx is dedicated to dramatically improving this specialized area of healthcare for patients, payers, manufacturers, and healthcare providers, so that patients can achieve the best possible health outcomes.

Financial assistance and billing support to minimize your out-of-pocket costs

Dedicated specialists to support you throughout the insurance approval process

Rapid access to your medications

24/7 patient counseling and ongoing patient education

Therapy administration training

Regular monitoring of your therapy, side effects, and your health, plus frequent reviews of all of your questions regarding any aspect of your medication

Prescription refill reminders

Personalized delivery of therapy

24/7 access to pharmacists

How do I get started with KnippeRx?

Call us today, toll free, at 1-85-KnippeRx (1-855-647-7379) and get answers to your questions about starting your journey to specialty therapy with us.

How will I know if my drugs are covered by insurance?

KnippeRx will conduct a thorough benefits investigation to determine your eligibility for coverage. Dedicated specialists have experience navigating through the obstacles that commonly arise along the road to specialty therapy, and they will do everything within their power to ensure you gain access to your treatment at the lowest possible cost to you. And if coverage is a problem, KnippeRx will explore alternative means of reimbursement to help ensure you get the treatment that you need—when you need it.

What are KnippeRx hours of operation?

With KnippeRx you’re never alone. KnippeRx ensures that you have access to our highly trained pharmacists, clinicians, and dedicated specialists 24 hours a day, 7 days a week. You can get answers to your questions by calling toll free at 1-85-KnippeRx (1-855-647-7379).

How can I reach a KnippeRx pharmacist?

Call us anytime toll free at 1-85-KnippeRx (1-855-647-7379).

Does KnippeRx offer personalized delivery options?

KnippeRx is a unique specialty pharmacy because we offer such a high level of care—which includes personalized delivery of your therapy. We can send your therapy wherever it’s needed, whether that’s your home, office, infusion center, a caregiver’s home, or a different location. You can even specify the best time and date for the receipt of your therapy. We’ll always follow up to make sure that you received your therapy as you expected—and when you expected it—so that you can be on the road to better health.

I need to self-inject medication and I don’t have any experience with this. Can KnippeRx help me?

Part of the personalized services offered through KnippeRx includes administration training. We’ll connect you with highly skilled staff to teach you exactly how to comfortably administer your treatment. We can also train caregivers how to administer your treatment. This is all part of KnippeRx pharmacy services. Just call us toll free at 1-85-KnippeRx (1-855-647-7379) to learn more or schedule training.

Sometimes, I forget to take my medications. Can KnippeRx help me remember?

KnippeRx employs a number of outreach methods to help patients remain compliant with their therapy regimens. We’ll provide therapy reminders, refill reminders, and ongoing educational tips that help reinforce the importance of adhering to your treatment plan. Caregivers can also receive alerts and other literature to help patients stay compliant.

Do I refill prescriptions at KnippeRx in person, the way I do at a regular retail pharmacy?

No. KnippeRx specialty pharmacy dispenses your prescription soon after it is received from your physician and conveniently delivers it when you need it, and where you need it, to the location of your choice—whether that’s your home, office, infusion center, a caregiver’s home, or a different location. You can talk to your KnippeRx pharmacist or other team members 24/7 by calling us toll free at 1-85-KnippeRx (1-855-647-7379).

How does KnippeRx fill my prescription?

KnippeRx is a new type of specialty pharmacy that’s designed to help you gain access to your therapy faster than ever before. We employ innovative technology that can process all of your documentation in a matter of days, hours, or sometimes even minutes—helping you quickly gain prior authorization—while dedicated specialists help to overcome any barriers to access that may arise. If any issues should surface regarding your coverage, KnippeRx will explore alternate routes of funding—including manufacturer’s co-pay programs and even foundational grants. While insurance is being handled, a knowledgeable pharmacist will schedule time to educate you regarding important information about your new therapy, treatment plan, and its administration—so that nothing stands in the way of you starting your therapy as quickly as needed.

How do I properly dispose of my medication?

If you need to dispose of medication that is expired or no longer needed, it’s important that you follow the instructions set forth from the FDA. This can help reduce the chance of misuse. Click here to learn more.