Frequently asked questions

Do I have to sign up separately to accept credit cards AND bank transfers?

Nope. The great thing about QuickBooks Payments is that it includes all forms of payment acceptance in just one account. Use what you want, how you want to get yourself paid faster.

Can I control what type of payment my customer pays by?

Yes, you are in full control of how your customers can pay. When you add a Pay Now button to your emailed invoice, you'll have the ability to turn on or off credit card processing and bank transfers for that particular invoice. So say you have a $15,000 invoice you only want paid by Bank Transfer. You got it. Just uncheck credit cards when you are sending your invoice and your customer will only be able to pay by Bank Transfer. If you leave both credit card and bank transfer options on, you're likely to get paid even faster since more customers prefer to pay by credit card, but the choice is up to you. You can always resend an invoice at a later time and re-enable both payment types as well. It's that flexible…and it's that easy.

How much is it to make a bank transfer payment?

It's a flat $0.50 per bank transfer payment, no matter how much that transaction is.

Do payments I make with GoPayment download into QuickBooks?

Yes. All payments made on the GoPayment app can be easily downloaded back to QuickBooks and closed as a Sales Receipt, or matched up against an open Invoice. However, if you are a QuickBooks Online users, you can additionally use the QuickBooks Mobile app to process payments. This is the preferred method since any payments made through the QuickBooks Online mobile app will automatically sync back with QuickBooks Online, versus having to be manually downloaded back when processed through the GoPayment app.

How do I update my data to a new version of QuickBooks?

Your data from an earlier version of QuickBooks will update automatically the first time you open the Company file in a new version of QuickBooks. Updating your data includes backing up the Company file in its current version format so you can revert back to the previous version of QuickBooks if needed.

Can I install QuickBooks on a Linux or Macintosh?

A Linux computer can only be used as a database server to store shared company data files. For more information, refer to Run QuickBooks on Linux and Preparing to install Linux Database Server Manager.

To install QuickBooks on a Macintosh, refer to Installing or reinstalling QuickBooks on a Macintosh.

How do I use the shortcut menu in QuickBooks Online Edition?

The shortcut menu is the little blue arrow, just to the right of the Reports menu. To move around from one screen to another, simply go the menu and click "Add Shortcut." Click OK or choose a different name. Now, refresh the page and check out the Shortcuts menu again. You should have one-click access to the page you just set up.

What are the top reasons why I should choose QuickBooks Payments for my business?

Click here for the ten reasons why QuickBooks Payments is the ideal choice for you and your customers.

How do I accept a credit card for an invoice or for an immediate sale using QuickBooks Desktop?

Mobile payments requires download and use of the QuickBooks Online mobile app or the GoPayment mobile app; click here to view GoPayment compatible devices. Mobile card reader is a standalone device, available at no additional cost to new Intuit QuickBooks Payments customers.

Ability to accept credit card and ACH payments through the Intuit Payment Network (IPN) on QuickBooks Desktop may require separate application. For credit card payments accepted through (IPN), a fee equal to 3.25% of the transaction amount will apply. More information is available here.