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Contract Service Desk Analyst

Our client, a specialist in wealth management, operational in 11 countries across the globe, requires a Contract Service Desk Analyst.

Location

Guernsey,
Channel Islands

Responsibilities

Provide workstation and desktop infrastructure technology services to the company.
Log calls and call completion times.
Provide first level application support, as well as first and second level desktop support.
Successfully resolve incidents.
Monitor critical components.
Process purchase orders.
Provide support for printers, scanners, fax machines and various mobile devices.
Build and distribute workstations and laptops.
Provide virtual service desk support.
Assist with office relocations.
Answer telephone calls.
Act as a local point of contact for escalations.

Skills / Qualifications

The ideal candidate will be educated to A Level standard or equivalent, with good English and Maths. Applicants will possess experience in a relevant or similar role, however, this is not essential. Preference will be given to candidates with knowledge and an understanding of legal regulatory and industry requirements, as well as business processes, standards, policies and procedures. The candidate will possess strong IT abilities, solid organisation, time management and excellent communications skills, both written and verbal. The successful candidate will demonstrate an ability to think analytically and work to deadlines whilst also prioritising tasks. This role will suit a professional, enterprising and focused team player, with an innovative approach and excellent interpersonal skills.

How To Apply

For further details please call 711188, or email jobs@leapfrogjobs.com
If you wish to apply for this role, please submit your CV via the Apply Now button below.