How Hermès Is Winning With Creative Online Content

This year’s list of the 100 most innovative companies, according to Forbes, sees French luxury brand Hermès sitting at number 13. The list is determined by measuring which companies trade at a level incongruous to their underlying financials and assets, leading to an Innovation Premium (IP).

Hermès set a record last year, reporting an operating profit of $1.69 billion with $5 billion in sales – the fastest growing business in its industry over the past six years. In fact the only others categorized as ‘luxury goods’ on the list from Forbes are
Li & Fung at 41 and
Luxottica Group at 51.

Unlike a great number of its counterparts, Hermès has created desire coupled with mystique that even in today’s digital age it has managed to maintain. Doing so can be attributed to much more than just the elusiveness of its famous handbags however, and one such way is the creativity it defers to online.

While Burberry might be shouted about as a digital pioneer or
Chanel heralded for its elegant YouTube channel, not to mention statement-worthy catwalk shows, Hermès should be regarded for the creative content it is pushing out across channels. It regularly, and always quietly, releases everything from quirky illustrated videos to pop-up e-stores that tick every box associated with the brand craftsmanship it is engaged in, setting it apart from many others in the space.

She quotes the company’s CEO, Axel Dumas: “Our business is about creating desire. It can be fickle because desire is fickle, but we try to have creativity to suspend the momentum.”

Taking it to that online space therefore, a recent exercise in such creativity can be seen in a pop-up virtual store dedicated to the brand’s silk squares, shawls, twills, scarves and stoles. Illustrated in typical Hermès style by Pierre Marie, Lamaisondescarrés.com looks like a grand house with an intricate interior and a diverse series of characters and creatures all featured. There’s a gardener floating on a hot air balloon, sunflowers twisting in the breeze, a play slide atop a large giftbox, a gentleman lying in a hammock and more.

The team behind it refers to it as “playful, welcoming, immersive and surprising”. Created in partnership with agency AKQA, it allows users to explore different rooms featuring 600 models of Hermès signature silks, all of which can be clicked to purchase.

Work in progress for the Hermès virtual pop-up store, Lamaisondescarrés.com

There’s also a link through to two of the brand’s apps – further explorations of creative content, this time with a functional edge. The first, called Silk Knots, is a how-to guide on 24 different ways to tie your scarf through images and videos. The second, the Tie Break app, is aimed at men and includes a variety of GIFs, games and comics as well as collection insights.

Like a fashionable shafeshifter, when he bumps into a lamppost, his jacket and granddad-collar shirt are replaced with a white printed shirt and green trousers; when he hits the wall with the chime of a pinball machine, the green jacket to match those trousers arrives… and so it continues.

Each piece is peppered with an eccentric, playful and quirky feel. Above is another strong example – Hermès taking its signature equestrian reference, and bringing it to life in an unexpected manner. Despite the fact that means models acting out being a horse (#jesuisuncheval is the hashtag), somehow there remains a chic French sophistication to it.

Hermès’ US CEO, Robert Chavez, is quoted in Adams’ piece: “We’ve always said we don’t take ourselves too seriously at Hermès.”

Arguably it’s this combination of creativity and light-heartedness that is making this 177-year old brand relevant in today’s digital world. A beautiful sense of humour anchors it, all the while an air of aspiration is maintained, resulting in content that is some of the best we’re seeing out there from a luxury house at present.

As the intro to the magazine article reads: “Quietly and diligently, the family behind Hermès has become one of the world’s richest, to the tune of more than $25 billion. They’ve done it by not only selling beautiful luxury items but also by selling aura as beautifully as any company on this planet.”

Rachel Arthur is Chief Innovation Officer of TheCurrent, an innovation consultancy transforming how fashion and retail brands intersect with technology. She is also the editor of its news site, TheCurrent Daily, and co-host of its podcast TheCurrent Innovators.