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NOTE:This is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of work

are primarily essential functions of the majority of positions in this class,but may not be applicable to all positions.

1

DESCRIPTION OF WORK:This is technical work in the operation of a computer equipment and auxiliary equipment to meet clients’ needs and to provide

assistance to users of computer systems. Operation of the computer may include the set-up and scheduling of

production jobs that run on the computer,monitoring the computer through the steps and procedures to update the data bases and produce reports or other transaction outcomes, and setting up andmonitoring the equipment to produce print products required by users. Providing assistance to users may involve answering calls for help as users experiencedifficulties with connections to the computer or with the computer use itself. May include installation and modification ofsoftware and hardware, testing, anddocumentation on a variety of platforms. Work may include interaction with customers, technicians, analysts, and specialists

to troubleshoot problems related tothe use of single and/or multiple information systems. May include work on multiple platforms including z/OS, Windows, Unix (multiple vendors). May includeinstallation and fiber optic wiring of Storage Area Networks. May include KVM over IP deployment and administration. May include floor design of environmentalrequirements of hardware. Employees determine the nature of the problem, providing additional assistance, or referring difficult problems to appropriatehigher-level analytical staff. Work may involve the identification of trends that develop through troubleshooting and recommendations for future resolution or theunderstanding of systems interrelationships and the development of new processes to improve timeliness and service to users.

Make suggestions for technicalmodifications to prevent futureproblems.

Consultancy Skills

NA

Consults with clients on routinetechnical problems.

Consults with clients and higher leveltechnicians and analysts to resolvetechnical problems.

Minimum Training and Experience Guidelines:

High school diploma or equivalency and six months of experience in a field of work related to the area of assignment;or equivalent combination of training andexperience. All degrees must be received from appropriately accredited institutions.