Relating the Zone of Tolerance to Service Failure in the Hospitality Industry

Lockwood, AJ and Zainol, NRelating the Zone of Tolerance to Service Failure in the Hospitality Industry
In: CHME International Hospitality Tourism and Leisure Research Conference 2008, 2008-05-14 - 2008-05-16, University of Strathclyde, Glasgow, UK.

TextCHME 2008(revised) 2.docRestricted to Repository staff only
Available under License : See the attached licence file.
Download (116kB)

Text (licence)SRI_deposit_agreement.pdfRestricted to Repository staff only
Available under License : See the attached licence file.
Download (33kB)