Reissue Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

The first departure flight is more than 3 hours away

Customer has not checked in (passenger may cancel flight to remove check-in)

One change is permitted under this policy without penalty fees or Change Fee

Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

Tickets Issued on/before: February 02, 2014

Dates of Impacted Ticketed Travel: February 03, 2014

New Travel Date: February 02 – 07, 2014

Change to Origin/Destination

Changes to origin/destination are not permitted for the travel notice. Any changes made to origin/destination all fare rules apply. If the new price is lower than original ticket, you must refund the difference to a MCO

300 - Mile Radius

The 300-mile radius option may be applied if the travel event results in one of the following:

An extended connection time equal to or greater than 4 hours

An involuntary connection requiring the customer to overnight on either the outbound or return segment

Applicable Booking Class

All fare rules apply with the exception of the following:

Advance Purchase requirement waived

Minimum/Maximum Stay requirement waived

Change Fee waived

When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

INVENTORY CONTROLLED

If the new travel originates February 02 - 07, 2014, rebook on AA/US Prime flights in same inventory as originally ticketed.

If original ticketed inventory is not available may book “V, W, L or lower” which will not result in a fare difference.

If original ticketed inventory is not available may book “M, K, H, B, and Y” which will result in a new fare for inventory booked and the difference must be collected.

First/Business Class (including UP fares) may book lowest inventory same cabin. If upper cabin is not available my book in lower cabin.

If Travel Notice includes British Airways, AA*/BA or BA*/AA may not book "W" if same inventory is not available. This will result in a fare difference and all rules restrictions apply.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after February 07, 2014. Change Fee will apply.

The Travel Event Name is the only required verbiage in the Endorsement box if the new ticket and supersedes all other information.

Example: Winter Storm Alpha

Future Travel Rebooking Options that are after the Travel Event

Customers who reschedule their reservation for travel after February 07, 2014, and are able to reissue no later than February 07, 2014, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code AATN020214E and documented ticket as noted below.

EXAMPLE:

OSI RESCHEDULED AATN020214E

IT BOX: AATN020214E

Endorsement Box: Indicate the Travel Event Name

Example. Winter Storm Alpha

Please note for tickets reissued after February 07, 2014, change fees will apply

Refund Policy Information

Flight is cancelled:Applicable Dates

Travel has not commenced on any portion of the ticket- Wholly unused ticket

Ticket was issued on/before: February 02, 2014

Refund is permitted for impacted travel dates: February 03, 2014

If a customer's American Airlines, American Eagle, American Connection®, US Airways, British Airways, Iberia, Finnair, Japan Airlines, flight validated on 001 has been cancelled due to Travel Notice - Northeast Winter Weather and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 TicketsRevenue/Published Fares Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

Refundable tickets will be refunded to the original form of payment (FOP)

Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.

Non-refundable tickets will be refunded to original form of payment (FOP)

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer to: Travel Agency – Travel Notice Exception Refund Request.

If two one way tickets were issued to complete a round trip and only 1 of the flights were cancelled; may submit the non-cancelled flight and indicate in the comment field: Ticket part of a roundtrip for the refund. Submit on the online form

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, American Connection®, US Airways, British Airways , Iberia, Finnair, Japan Airlines, flight validated on 001 has been cancelled due to Travel Notice - Northeast Winter Weather, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets Bulk/Opaque Fares Refund – Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

Refundable tickets will be refunded to the original form of payment (FOP)

Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.

Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares

Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN020214R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at Travel Notice Exception Policy - Travel Agency Guidelines. These requests processed by AA Refunds will be refunded to the original form of payment.

Note: The online refund form is applicable to U.S. and Canada based agencies only.

IATA Agencies must process as follows:

GDS:

Refund through your GDS directly, indicate AATN020214R

BSP:

Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN020214R

Note: If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents should refund through BSPLink.

Flight is not cancelled:

For Revenue/Published Fares follow the guidelines below
If a customer's flight is notcancelled due to the Travel Notice - Northeast Winter Weather event, and no other alternate flights are acceptable, a refund is not permittedby the Travel Agency.
A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay or a partially used ticket and must be submitted online to Travel Agency – Travel Notice Exception Refund Request.

In the Comments/Questions category, you should indicate TRAVEL ADVISORY- NAME OF EVENT/DATE and any other pertinent information for the refund request.

Please disregard the"Note" indicated on the form and do notselect "Request Refund". This form is applicable for U.S. and Canada based agencies only.

When completed click Send Email

.

This form is applicable for U.S. and Canada based agencies only.
IATA agencies must submit a Refund Application (RA) through BSPLink for a flight delay depending upon the length and impact of the delay or for a partially used ticket.

Length Of Delay

American to Refund To Voucher

American to Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

-

Yes

If impacted by a schedule change that results in the change of operating carrier and elects not to travel on the new operating carrier

Yes

0 30 minutes
Agency maynot re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnection.

No

No

31 - 60 minutes

No

No

61 - 120 minutes

Yes

Non-Refundable: NoRefundable with a cancellation fee:
Refund is to original form of payment (FOP)minus the cancellation fee

If impacted by a schedule change that results in the change of operating carrier and elects not to travel on the new operating carrier

Yes

ARC/BSP Waiver Code: BULKRULE24080

0 30 minutes
Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnection

No

No

31 - 60 minutes

No

No

61 - 120 minutes

Yes
MCO Endorsement box: BULKRULE24080/NON-REF

Non-Refundable: NoRefundable with a cancellation fee: may refund to Orig form of payment (FOP)minus the cancellation fee

ARC/BSP Waiver Code: BULKRULE24080

121 minutes or greater

Yes

Yes

ARC/BSP Waiver Code: BULKRULE24080

Note: Change Fee does not apply for BULK/OPAQUE tickets.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance

En Route/Diversion

Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.

Additional Information

Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.

Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.

Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

Visit AA.com and navigate to AA News and Offers to view current travel notices.

Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.