If you cannot log in please check the date and time on your computer because that will prevent you from logging in properly.

Just a reminder that all customization questions will be moved to the BbHelper's CCT forum. This forum is only for Tech Support issues relating to your BbBoard or user account. If your topic appears to be missing, check the other forums in case it was moved there, or alternatively, merged with another thread on the same topic in this forum. If you believe you've encountered a bug, please read here before posting a bug report in the proper forum. If you start a new thread or post in someone else's, please be sure to click the "Notify" button after posting - that way you will know when replies are made to it. We are locking threads that are resolved so if you have a issue that you feel is unresolved that was posted in a locked thread, please begin a new one.Thank you all for you BbSupport!

Re: please helpYou're very welcome Letha, I'm glad we were able to get the memers list imported for you today. We are only human and do make mistakes. But when we do we realise the right thing to do in some cases is to offer credit to the board(s) affected.

Letha

Re: please help - thank you so much

BbAdmin

Re: please helpAlso BbBoy added $5 credit to your board to compensate you for the inconvenience.

BbAdmin

Re: please helpI was just going to post to let you know that BbBoy has imported the memberlist for you now Letha. We apologize for the trouble to you and your members. Let us know if you need anything else.

Letha

Re: please helpTHANK YOU SO MUCH!! I can get in and all of my members are still there Everything looks GREAT!!

chickenlady

Re: please helpI have emailed an admin about this.Hopefully it won't be too long.

Jes

Re: please helpyes, please help us! A reply to know you've seen this would be a little reassuring.

Tina_M

Re: please helpI think its horrible that its over 12 hours and we havent been able to access our board. We would like for you to help us!

Letha

Re: please helpI went ahead and emailed you with this problem as well (you stated in your email to me to notify you if we experienced any quirks with the change). No one is able to get on without being approved....

Letha

please helpWe just switched over to the 4 GB/$9.99 month plan. I have the MBA function turned on and I (the admin) can not access the board because I am not approved. Of course I can not approve anyone else either.