13. MAKE IT EASY
To do business with your company.…sounds like a no brain-er, but a lot of business’s aren’t doing themselves a favour!
Always greet your customers warmly, whether on the phone or in person, communicate clearly, keep them informed and always under promise and over deliver.

Find ways to TELL your clients when to come back, Lube stickers and reminders are a great way to do this without having to call.