When you open a support request provide the ability to :
- auto add the OrgID (I have multiple environment)
- upload screenshots to help understand the issue (I workaround currently with Sharefile link but I'm citrite not all customers ...)

It's very funny when you have entered about 30 app ids for whitelisting as policy and suddenly the login timeout kicks in a throws all your progress to the waste bin. It would be GREAT if it did give the option to not do it or to at least save the progress.

You need a command line version of the Connectivity Tester GUI. This would allow for customers to test the connectivity of the connectors, with a product like CA UIM, every 5 minutes and raise an alert / ticket when a Connector fails. It is good to know you have an issue before the users.

The connectivity tester will examine the ability to contact the URL’s that are needed for the operations the connector undertakes. This was primarily designed to enable validation of firewalls/proxy white lists were set adequately to enable complete operation. This however does nothing to check that the connector is operating correctly. The ability to keep checking that the required URL’s can be contacted might be a part of the monitoring that you need, but I suspect it is not quite what you want to achieve. The CWC UI displays the status of the connectors and their ability to carry out the required operations. There are also notifications placed into the notifications area in the Console reporting issues. Would you consider making API calls to the cloud to monitor the status using this mechanism, would that be a better mechanism that provides a much more complete picture?

The auto update of CloudConnector. I thought this was auto updating. We have not seen that yet. Is it possible to add a "version" in the "Resource location" portion of the console? This would be valuable if you have multiple connectors and multiple resources zones. Going to each server to look at add/remove is not admin/cloud friendly. It would also be good to know how the version that is installed compares to the latest build available for download.

It would be good to know some basically visibility information with the Cloud Connector, perhaps in Director. Mainly around latency. Any information around the health of an environment between CWC and cloud connector. Latency for sure. If possible, a way to show in CWC Director is the actual machine it is sitting on is having resource issues (high cpu, high memory utilization)

Currently you can open support tickets via the Workspace Cloud User Interface. However there is no way to monitor these tickets to see progress or interact with support about them. if we were to consider this, what are the main features you would need? Would you prefer to use this to making support calls?

Workspace Cloud has notifications that are visible in the User Interface. If we were to be able to push these notifications to you what mechanisms would you use, email, push notifications, text messages etc..

If we could do this, would it be of benefit to you, and what controls would you want to apply to enable you to mange the receipt of these so as not to 'annoy' you.

How important is it to you to be able to get 'alerts' to make best use of your time?