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Centrelink debt recovery system

Centrelink, the federal government's main social welfare agency, is planning to hire 1000 private labour-hire staff to carry out "debt recovery" operations and assist in enforcing compliance by welfare recipients.

This latest large-scale outsourcing exercise comes just a month after the Coalition government announced that controversial multinational corporation Serco would use 250 employees to staff a Centrelink call centre, supposedly to help reduce long waiting times.

The Australian Council of Social Services (ACOSS) said on March 7 it feared the system’s treatment of welfare recipients was scaring individuals away from exercising their right to claim income support.

Speaking as the Senate inquiry into the Centrelink debt recovery system began, ACT ACOSS Director Susan Helyar described the system as an abuse of government power that was undermining confidence in public administration.

“Some of our members have wondered whether individuals are being encouraged to stay out of the welfare system,” she said.

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In these days of growing media concentration, Green Left Weekly is a proudly independent voice committed to human and civil rights, global peace and environmental sustainability, democracy and equality. By printing the news and ideas the mainstream media won't, Green Left Weekly exposes the lies and distortions of the power brokers and helps us to better understand the world around us.