Category Archives: Telephone skills

Dealing with people on the telephone requires a different set of interpersonal skills than if talking face-to-face. If compensations and allowances are not made, the caller can be made to feel unwanted and a nuisance. The telephone does however have certain powers. The key to harnessing these powers is TELEPHONE BEHAVIOUR. If you handle the… Read More »

If you are in a telephone based sales role making high volume calls it can be easy to lose sight of what you are trying to achieve. By creating and applying a template, a potential customer can be benchmarked against your template to: See how attractive it is likely to be Check whether work is… Read More »