Terms & Conditions

ITIL Intermediate SO Training and Certification in Hyderabad with best trainer

Invite friends

About The Event

Service Design's main purpose is “to design the new/changed service for eventual introduction into the live environment.”

The objectives of Service Design is

Design effective services with minimal need for improvement

Activities are periodic or exception-based, typically triggered by business need or event

COURSE OUTLINE

ITIL Intermediate SD course content:

Introduction to Service Design

Service design principles

Service design processes

Service design technology - Related activities

Organizing for service design

Technology considerations

Implementation and improvement of service design

Challenges, critical success factors and risks

BENEFITS

Reduces total cost of ownership

Improved quality of service

Improved consistency of service

Improved IT Governance

Improved Service alignments

More effective service performance

Easier implementation of new/ changed services

More effective service management in IT processes

Improved information and decision-making

Alignment between customer values and strategies

WHO SHOULD ATTEND

An IT professional working in roles associated with strategic planning, execution, and control within a service-based business model.

CIOs, CTOs, managers

Supervisory staff, team leaders

Designers, architects, planners

IT consultants, IT audit managers

IT security managers and ITSM trainers involved in the ongoing management

Coordination and integration of design activities within the Service Lifecycle

EXAM INFORMATION

At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

Exam Duration: 90 Minutes

Exam Format: Multiple Choice, scenario based gradient scored question

Exam Pass Mark: 70%

Level of Qualification: Intermediate

Electronic Devices Permitted: No

Open Book: No

No. of questions: 8

DELIVERABLES

16 hours of instructor led classroom training

ITIL intermediate exam

100% Pass guarantee

Hard copy of the material

Softcopy of ITIL SD material

E- Certificate

Highly competent and ITIL Expert certified trainers

Free refreshment classes within 6 months

ABOUT TRAINER

Trainer has 23+ years’ work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates: