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We are aware of an issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team

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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..

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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..

Arlo Pro cameras will not stream live image

It started yesterday. I cannot receive live streaming images from my 4 cameras. If motion detected they record fine. I use live 90% of time, so. I have reset base station to factory. reset router, and computer. Cannot see live from my phone either. I'm going to have to install a wired system. This has happened before, wish I could remember fix.

Re: ADOBE FLASH IS THE CULPRIT ON CHROME

Turns out I wasn't up to date on Chrome when I replied. The latest Chrome defaults to disabling Flash for security reasons.

You can fix this by changing Chrome's settings. Go to Privacy and Security, Content Settings, Flash. Either enable Flash or add arlo.netgear.com in the Allow section at the bottom. Then type in "chrome://flags" (no quotes) and search for flash. Look for the section labelled "Run all Flash content when Flash setting is set to "allow"" and enable the setting. That will prompt you to restart Chrome. After the restart, live view should be working.

Re: Arlo Pro cameras will not stream live image

It appears to be an issue with Chrome and Adobe Flash; the blocked icon appears next to bookmark icon. I have settings to allow flash and if I select the blocked icon to allow it works for the first camera I try but not others.

Re: ADOBE FLASH IS THE CULPRIT ON CHROME

PLEASE HELP ASAP. ok so what browser is SAFE and can run this thing because I have heard so much bad about Mozilla, Edge (because of Flash), and now Chrome(even though it was recommmended ). We dont do the mobile apps and use only our HP desktop. My Flash is enabled on chrome, but icon says it isnt..updated chrome, on current flash...still cannot get LIVE viewing back for 2 days.. Is there a drawback to restarting base? will we have to resync all cameras afterwards? We are experiencing a nieghbor problem and must have live to catch the woman.

Re: ADOBE FLASH IS THE CULPRIT ON CHROME

Turns out I wasn't up to date on Chrome when I replied. The latest Chrome defaults to disabling Flash for security reasons.

You can fix this by changing Chrome's settings. Go to Privacy and Security, Content Settings, Flash. Either enable Flash or add arlo.netgear.com in the Allow section at the bottom. Then type in "chrome://flags" (no quotes) and search for flash. Look for the section labelled "Run all Flash content when Flash setting is set to "allow"" and enable the setting. That will prompt you to restart Chrome. After the restart, live view should be working.

Re: ADOBE FLASH IS THE CULPRIT ON CHROME

Thank You! That solved our problem with Chrome and live viewing. In the meantime, Edge worked for live. Our microphone has never worked since installing this system and we've given up on ever using that feature much to our dimay.We are simple ppl who are not computer savvy and geeez do we wish we knew even a third of what you do.

Re: ADOBE FLASH IS THE CULPRIT ON CHROME

Trying to work thru this issue. Enabled Flash, Added Arlo website, Typed "chrome://flags" no (")- but it says nothing found. Am I typing this in the right place?? Still not working. Any responce will be appreciated.

Re: Arlo Pro cameras will not stream live image

I had the same problem, in the beginning I was using the Chrome Browser, I logged out and logged back in using the Microsoft Edge Browser and everything worked fine. Also, if you try and use a mobile device like a phone, tablet, and etc. and if you can do live stream through your cameras, this is when you know the Cameras and the Base IS NOT the issue.

If the methods above does not work:

(1) try turning off your Arlo cameras

(2) turn off the Arlo Base station

(3) remove the batteries from all Arlo cameras for about 10 minutes or so

(4) reinsert the batteries back in the cameras

(5) turn on the Arlo Base Station, pause for 5 minutes so the Arlo Base Station can connect to all the Arlo Cameras

Re: Arlo Pro cameras will not stream live image

The real issue is that browser's are starting to not support Flash. The latest update to Chrome turns Flash off and you have to manually turn it back on. That's what my directions above do. It's only a matter of time before other browser's block Flash, too.