Shangri-La’s New Instant Dining Rewards Program

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Shangri-La has a new option for using Golden Circle Award points. Called Instant Dining Rewards, points can now be redeemed at any Shangri-La hotel restaurant much easier than before.

The conversion rate is 10 to 1, meaning that it takes 10 Golden Circle Award points to cover each $1.

The maximum Golden Circle Award points that can be used in one transaction is 50,000 which is the equivalent of $5000. Weddings, birthday parties, etc. are all eligible under the new program. Corporate functions are excluded though.

There used to be a $50 minimum required when converting points for dining. It was done online, and then once you got to the hotel you were given a voucher good for the amount you had converted. It was a bit of a pain since the voucher was only good for that day. With their new program the $50 minimum is gone and all you have to do is show them your Gold Crown membership card when you want to pay. I see this as being a definite improvement and even though I usually redeem for nights, I am more likely to use this now than I was before.

Here are the Terms & Conditions:

Members may redeem Instant Dining Awards using GC Award Points if the bill is settled directly at Participating Hotels and participating food and beverage outlets.
Instant Dining Awards may only be redeemed for the Member’s personal use and the Member must be present upon settlement of the bill at the food and beverage outlet. Nominees may not redeem Instant Dining Awards.
Members must present their Membership cards and valid photo identity documents for verification to complete the redemption. The name of the identity document must match the name printed on the Membership card. The Company’s decision on verification shall be final.
Instant Dining Awards may only be redeemed when sufficient valid GC Award Points posted to a Member’s account are available at the time when such request for redemption is made. GC Award Points will be deducted from the Member’s account at the time when the redemption is made.
Instant Dining Awards can be redeemed to settle full or partial payment of the bill, excluding taxes, gratuities and service charges. All taxes, gratuities and service charges must be settled by cash, credit card or other payment method. If partial payment is made by redemption of Instant Dining Awards, the remaining balance must be settled by cash, credit card or other payment method and will be eligible to earn GC Award Points. No GC Award Points will be earned on any amount of the bill settled by redemption of Instant Dining Awards.
Members are required to indicate on the bill, the number of GC Award Points that the Member wishes to use and sign the bill as confirmation of the redemption of Instant Dining Awards.
Once the bill is settled, the transaction cannot be voided and the GC Award Points used will not be refunded.
Instant Dining Awards shall be redeemed at a cash equivalent rate of US$0.1 per GC Award Point.
The maximum number of GC Award Points that can be used per transaction is 50,000 GC Award Points or its local currency cash equivalent.
GC Award Points will be converted into local currency cash equivalent based on the monthly exchange rate defined by Golden Circle.
Instant Dining Awards cannot be redeemed in conjunction with any other offers or promotions.
Instant Dining Awards cannot be redeemed to settle payment for gift vouchers, merchandise or services contracted out by The Company to a third party.
Redeeming for Personal Banqueting and Social Events
Members may redeem Instant Dining Awards for settling payment of personal banqueting and social events, which are hosted by a Member in Participating Hotel ballrooms or function rooms only.
Personal banqueting and social events refers to any personal events which are hosted by Members for their personal use, for example, a wedding, birthday party, full-moon, bar mitzvah and anniversary events. Corporate events are excluded.
Members may also redeem Instant Dining Awards for their friends’ and families’ personal banqueting and social events, provided that the Member MUST act as the event host, be responsible for signing the event contract and any addendum and be present at the event to settle the bill.
Members must present a valid photo identity document and their Membership card to confirm their Membership status upon signing the event contract or any addendum.
Instant Dining Awards may be used to settle the charges for food, beverage, in-house flower arrangement, function room or ballroom rental. Any expenses payable to third party vendors cannot be settled by Instant Dining Awards.
Instant Dining Awards cannot be used to settle any deposit or any taxes, gratuities and service charges. All deposits, taxes, gratuities and service charges must be settled by cash, credit card or other payment method.
The maximum number of GC Award Points that can be used per transaction is 50,000 or its local currency cash equivalent.
No GC Award Points will be earned for personal banqueting or social event spend.
The number of GC Award Points that the Member wishes to use will be indicted in the event contract or addendum and will be deducted from the Member’s account on the actual event date.
GC Award Points will be converted into local currency cash equivalent based on the monthly exchange rate defined by Golden Circle on the actual event date.
If a Member opts to redeem Instant Dining Awards for settling payment of personal banqueting and social events, all relevant details must be clearly stated on the event contract or addendum, for example, the Member’s full name, Membership number and GC Award Points to be used.
The redemption of GC Award Points for personal banqueting and social events is subject to all the related terms & conditions stated in the event contract or addendum.
Black-out dates may apply for redemption of Instant Dining Awards.
Instant Dining Awards are subject to availability and may not be redeemed during system downtime or maintenance at the relevant Participating Hotels and participating food and beverage outlets.
The Company reserves the right to accept or reject redemption of Instant Dining Awards at its sole and absolute discretion without prior notice.

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