[Case 58403] Domain doesn't resovle - DNS Zone error

It seems that I am having problem with a zone file in one of my CPanel servers. The domain described in the file suddenly doesn't resolve at all. All other sites, hostname and nameservers work like a charm. The zone file in question:

PartnerNOC

Michael, isn't this more of a bug with the way cPanel handles primary nameserver's than anything else?

I've seen this several times as well and it can get aggravating if one forgets to check for it.

Upon initial setup of cPanel you designate hostname & default nameserver's which creates DNS zones for ns1 & ns2.mydomain.com.db , these will work fine as long as you don't have an account for mydomain.com.

As soon as you add such an account it the dns zone for mydomain.com will fail to load as it has NS records set for ns1/ns2.mydomain.com but since cPanel does not automatically enter the A records into that zone file it will fail. Your left with manually entering A records into that zone file as you cannot even use cPanel's automatic "assign A record" to the nameserver feature.

Staff Member

There is an open internal case regarding this issue. For reference, the case number is 58403. There is currently no planned resolution or time frame for when the issue might be addressed, however I have linked this thread to the case.