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Ordered the card on the 16th, on the 22nd I contacted the seller to ask if this had been shipped as there was no notification of it being shipped. Seller responded she shipped it on the 19th, today is the 26th and I still haven't received my card order for a birthday that was on the 23rd. I have a feeling the card was never shipped as the seller stated until I contacted the seller on the 22nd. At this point I don't need the card anymore and my daughter didn't get to give her Father her birthday card for him. I ordered a card from another seller from me for my husband and it came two days later and was much further shipping distance than this seller.

Ordered the card on the 16th, on the 22nd I contacted the seller to ask if this had been shipped as there was no notification of it being shipped. Seller responded she shipped it on the 19th, today is the 26th and I still haven't received my card order for a birthday that was on the 23rd. I have a feeling the card was never shipped as the seller stated until I contacted the seller on the 22nd. At this point I don't need the card anymore and my daughter didn't get to give her Father her birthday card for him. I ordered a card from another seller from me for my husband and...

We hope that you are excited about your order! However, if you have not yet received a shipping notification and would like to cancel, you can do so. Once the item has been shipped, all sales are final.

Returns & exchanges

There are no refunds, all sales are final. If you are for some reason unhappy with your purchase, please let us know. We would be happy to give you a coupon code or make it up to you in some other way.

Shipping policies

The Nic Studio is not liable for problems with USPS First Class Mail shipping, which is what our shipping costs are based on. If you are ordering something and want more security for your purchase, message us and we can arrange shipping through FedEx or USPS Priority Mail.

We do not offer international shipping as an option in our Etsy store. However, if you are interested in placing an international order, let us know. We would be happy to work with you.

Additional policies

The Nic Studio does take custom illustration, stationery, invitation, and design jobs. Feel free to check out my website at http://thenicstudio.com for my full range of work, and please contact me at info@thenicstudio.com for any questions or requests you may have.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.