Booked a holiday with these to Turkey on the 15th August 2013 to Marmaris, arrived at 5am never got a room till 2pm had to sit in the restaurant, with the clothes what we traveled in. We rang the emergency number on our documents to explain what had happened and still got no help. The woman who works for them who seems to answer the phone all the time and is a complete cow, said that she was the manager and she couldn't do anything about it. She needs to be sacked!!!!!