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Wrong wallet? What do to now?

Bas

August 11, 2018 22:25

Updated

If the system gives the error "wrong wallet", please contact support with your correct wallet address for this cryptocurrency and if needed the corresponding destination tag/message.Support shall correct the wallet and set the order to processing again.

This might be the case when you:

Use a hosted wallet for Ripple (XRP); next to a wallet address, this wallet also requires a destination tag.

Use a hosted wallet for voor NXT (NXT); next to a wallet address, this wallet also requires a message.