Customer Support Basics

Customer Support is a fundamental part of any service. XanDreams Hosting offers Web Hosting, VPS Hosting, Domain Registration and SSL Certificates. All these are services that need ongoing 24 x 7 monitoring, critical updates when necessary, maintenance and constant system enhancing. These are standard everyday tasks that our team of System Administrators, Developers, Quality Assurance and Customer Support (Sales, Billing and Tech. Support) do to serve, satisfy and keep faithful our obligations to Clients.

Customer Supportat your disposal

Support

Technical Support

Technical Support is our commitment to the services we offer as long as you stay with us. Any troubles related to service interruption or problems, difficulties to use or understand the service functionality - Web Hosting, Domain or SSL Control Panels are sphere of competence of our Tech. Support staff.

Need Help Areas

For quick help on how to use the functionality of Web Hosting, Domain and SSL Control Panels we have created discrete link on the upper right corner inside every section. This is the place to check at first if you come up to a dead end. You can consider need help areas as simple tutorial of the sections, their functionality and description.

Frequently Asked Questions

Also known as F.A.Q., these are listed questions and answers, all supposed to be frequently asked by our Clients in some context, and pertaining to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated.

Trouble Ticket System

If no good answer of your problem is available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, don't wait but open a trouble ticket from your Web Hosting, Domain or SSL Control Panels. We aim to provide each customer with a quick, precise answer to their concrete issue.

Sales Phone Lines

For all Clients of ours that need extra human touch and feel more confident to communicate with a sales representative voice, please call US PHONE: , UK PHONE: and DE PHONE: . No Technical Support is available through these phone numbers.

Our Service Guarantees

Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services we offer.