The service department with Craig & tech Jim spent a lot of time answering questions, comments, and concerns in regards to our new challenger. They were both awesome!! Thanks for having such great people!! Sincerely, Dan Blaha

Consumer Review

Most reliable SUV I've owned

by Happly retired from Little Falls

January 7, 2019

Three years owned it and aside from oil changes, no money was stuck into it. Liked it so much, we decided to lease a 2019 Cherokee. In the past owned 2 Lexus, Chevy SUV's and the Jeep was ahead of them. EXCEPT for the leg room in the back seat.

First time ever being at a dealership in IL and it was a great experience. My salesman was Eric and immediately I felt comfortable because himself and the staff were very welcoming. Best part of this experience was the friendliness and also the confidence Eric showed to help me in getting a New Used car. Coming from WI, I highly recommend this dealership even if it’s a drIve because it’ll worth it.

Consumer Review

No issues

by Sarah76 from Chicago IL

January 8, 2019

I have owned this for almost three years and no issues whatsoever. Very reliable, good on has, and great bells and whistles inside. Love the navigation and big screen on the limited edition.

My cousin and I visited Hyundai on 11/28/18 to trade in her money pit Cadillac. Dee Zavala was so helpful that she talked me into trading my 2011 Sonata . I can't express how great she and the staff were, especially since we didn't have the best credit. They made it happen for my cousin and I. I walked out with a 2018 Hyundai Sonata SEL and my cousin a 2018 Elantra loaded. FYI this is my 3rd Sonata from Napleton.

Consumer Review

So happy to have what I want

by QueenWorth from Columbus, OH

January 4, 2019

I've finally gotten a vehicle that I deserve and want. I love the ride and the braking: deer ran in front of me during my test drive. I'm a Jeep kind of girl so this is a dream come true.

Purchasing my new Subaru from "Gerald" was painless and almost enjoyable, all because of my salesman Eddy Orellana. He is knowledgeable, knows his products and alway's had the right answers to my many concerns and questions and was sincerely interested in helping me throughout the process of buying a car. Thanks Eddy

Consumer Review

Ok if you are renting.

by Doug from Crimora, Virginia

December 12, 2018

Def go w the V6! The 4 banger only will make you made you didn’t. This one did not have all the bells and whistles so the test drive did have me feeling rather lame.

I worked with With Emily back in August to replace my truck, she was great. This week my mom needed to replace her car. Since I had such a good experience working with Emily I went back to work with her again. She was great, she helped us find a 2017 with low mileage that was a good fit for what my mom was looking for. If your in the market for a new car or truck check out Chevrolet of Naperville and work with Emily.

Consumer Review

Great purchase

by GDUB from Saint Clair Shores, Mi

December 15, 2018

We found exactly what we were looking for as this vehicle satisfies all my needs. Very comfortable and performance is good for the 4cyl. Very driver friendly. My family is tall, 6'4" and 6'6" and we both fit very comfortably in this vehicle with room to spare in the back seats.

If you buy anywhere else, it’s your mistake?
Was a pleasure working with our sales guy,
John ! The intire staff jumped into help with
a nonsensical problem created by what I believe was lazy state employee , not in Illinois. Thanks to all at Greenway !!!!

Consumer Review

Fun to drive

by Jennygrl77 from Mechanicsburg, PA

December 16, 2018

Decent gas mileage, handles great, I like the large dash screen with navigation. Owned less than a month, no issues for far other than lack of storage space.

Everyone here is so helpful and friendly from setting appointments to the people working on my car and checking out process! Amazing all around!

Consumer Review

Easy to Drive

by Sgt. B. from Peoria, AZ

January 6, 2019

The V6 provides plenty of power still averaging 18mpg in the city. The auto idle shutdown takes a little getting used to at stoplights and I have had to watch my head getting in and out due to the angle on the A pillar, but drives great, real smooth and responsive.

Super to deal with! I shopped for a car for my sister. I've never personally dealt with a car salesman before, and I was wary of being taken advantage of, and thought it would be difficult to get a good deal. Nothing could be further from the truth! Not only was I treated more than fairly and respectfully, I absolutely know we got a great deal! I will certainly think of them first for my next purchase, even though we live hours away. I have seen and been closely connected to others who were taken advantage of at other dealerships, and boy, a dealership I can trust is more than worth the trip!

Consumer Review

Cherokee Trailhawk !

by Jeep Girl from Orange,Tx

January 3, 2019

Ive owned luxury vehicles, convertibles and muscle cars. This is by far my favorite vehicle ever! Ill never trade ir sell my 4x4. Its sporty, classy, comfortable and very economical! All the features I love .

Drove 70 miles to look at a very specific Toyota Camry. It turned out to be worth the trip. Worked with Todd Salazar and GM- Dave Brooker. After listening to my buying concerns, Todd recommended a different Camry. I am glad he did and ended up buying the car he recommended. Throughout the process they listened and were very helpful. I would highly recommend their dealership. I have purchased many cars and this was without question the best experience I have ever had.

Consumer Review

Defective Transmission

by JoJo from Gig Harbor, WA

January 5, 2019

When the Jeep is running well, I like the way it handles. However, I did not expect to deal with a defective transmission which shows itself with jerky/clunky shifting in low gears. Also, radiator came apart and needed to be replaced. Battery needed to be replaced, even though the battery indicator gauge showed it was good. It's been towed twice b/c of the problems, at my expense.

Very quick and easy process!
Ebony did a nice job of being flexible and working us into her schedule. I'm in love with my new car!

Consumer Review

Super car

by EnkyJeff from FITCHBURG

January 13, 2019

Everything I wanted in one. Jeep Cherokee limited edition 2019........big screen towing group super full sunroof. Heated leather seats navigator....I love this car Atcthe time that everyone stay home from snow we had fun out .....

I have nothing but good things to say about CarLotz! The buying process is very friendly and there's no pressure! Everyone that works there is very customer oriented and you can tell they want their customers to be happy! I knew when I first started talking to LaDale that I was going to buy a car from him. He was the friendliest salesman I dealt with all day and was happy to bring out anything I wanted to see and test drive! After a couple, I sat down in my new car and knew it was the one! He got me a great price and I love it! Dont hesitate, go see them today! Thanks guys!

Consumer Review

Best driving car that I have own

by Callykitten from Orrville, Ohio

December 28, 2018

The car is everything I need. Four wheel drive makes it very reliable in the winter. I have not had any problems with this car.

Just picked up a new 2019 Chevy Equinox from the only salesman that gets my business (Tony Volturo)! I've lost count on the number of Vehicles I've purchased from Tony but the process is always a breeze and I'm in and out with the best possible deal every time so I will be a customer for life!

Consumer Review

Good after 3 years

by RonnieW from Hollywood, FL

December 30, 2018

I have had this Cherokee for 3 years. Beautiful and comfortable car. Never felt unsafe on it. Have taken it on several camping trips (fully loaded) and never missed a beat. Only complain is the lack of trunk space, where my camping gear barely fits... (had to install a roof rack to take my extra stuff). Yes it is sluggish. Yes the tranny is wonky sometimes, but this car has been good to me.

I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.

Consumer Review

Bad transmission, problems with electronics

by Uzevla from San Jose, CA

November 24, 2018

Well, Jeep Cherokee has various transmission problems and that would be ok only if they ever were able the grow out of those problems.
First reviews in 2014 were talking about those problems. Four years later, problems are still there. My 2016 Jeep certainly caught those problems.
So, pay attention, Jeep is not only about getting less reliable car, which might be ok given its price, but it is about bad manfucturer, bad delarships, that just don't address your problems, properly and timely.
If you have V6, expect neverending Start/Stop electronics problems that again, last for years.
One or quite irrelevant problems, that best describe who Jeep is, was the door rubber that all peeled of within a month of ownership.
Guess they don't fix manufacturing defects as after all nobody is getting fired for that - government will bail them out eventually. Don't buy from people whose job doesn't depend on their products selling good.

oil change was done while we waited......thought we were going to have to drop it off and come back which would have been another trip from Streamwood

Consumer Review

Really nice and comfortable

by Bwgntexas from Elgin Tx

December 27, 2018

This car is very comfortable and easy to drive. Holds the road almost effortlessly and a joy to drive every time. Very little road noise and the inside seems to wrap around you making all controls easy and accessible

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