If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

I just bought ZASS online. When I try to install it the installer gets to 79% and fails. It always fails there on the file instmtdr.exe. Then I get the "this program has stopped responding message." If I click on debug it tells me that zlclient.exe[1384] stopped responding. Then a pop up window appears in the lower right hand side of the screen saying DEP shut the program down to prevent damage blah blah blah.

I have tried downloading the free trial and the full version from my receipt email. It always fails at the exact same spot.

I have 32 bit Vista. I can't think of anything weird on my comp that could be causing this. I'd appreciate any help.

Last edited by fax; August 19th, 2009 at 10:38 PM.
Reason: update title - Resolved

1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
possible.

7.) Close this window
8.) Click Start, My Computer
9.) Double Click the C:
10.) Double Click the Windows Folder (It may also be WinNT)
11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
12.) Double Click the System32 Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.

- Go to Start -> In the search box
- Type %temp% and press enter
- Select all of these files and delete them

20.) Clear the Prefetch folder per the instructions below.
Go to Start -> In the search box - Type Prefetch and press enter
- Select all of these files and delete them

21.) Empty your recycle bin.
22.) Restart the computer.

23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

Re: zass installation fails at 79%

Thank you for the quick reply. Unfortunately none of those steps worked. I completely uninstalled AVG, Adaware and the partial ZASS installation and double checked to make sure they were gone. It still freezes at the same spot. Could it have something to do with DEP?

A number of users with newAcer pc/ laptops have had installationfailures with ZA - some producing 'errors' with "PSDProtect.dll_unloaded" or that "Data Execution Prevention" (DEP) has closed zonealarm/ "DEP shut the program down to prevent damage...", etc. ( Please do not attempt to make modifications to Windows DEP; the Acer program is the responsible program/ the root cause.)
__________________________________________________ _________

Please try this first... updating to the latest version of Acer eDataSecurity Management1) Go to Acer Support website and find your model/ version and install the latest version of eDataSecurity Management.Orsimply go to http://www.egistec.com/oem-acer001/freetrial.html
scroll to the bottom of the page and select Download to download the latest version of eData Security Management utility.

Install and you'll probably need to reboot, then ZoneAlarminstallation completes and starts downloading it's updates.
__________________________________________________ ____________2) Or you can try Uninstalling this program 'Acer eDataSecurity'in order to complete ZoneAlarm installation. [Acer eDataSecurity deals with encryption for IM (instant messaging programs) and E-mails.]