If you can't connect to the App Store, iTunes Store, or Apple Books

When you try to open the iTunes Store, App Store, or the Book Store in Apple Books, you might see a "Cannot connect to iTunes Store" alert message or something similar. The iTunes Store, App Store, or Book Store might also not load anything at all, or might unexpectedly stop in the middle of downloading content.

If you have a separate issue where iTunes doesn’t recognize your iPhone, iPad, or iPod touch when you connect the device to your computer using a USB cable, get help.

Check your connection

Make sure that your device is connected to the Internet. Try using an Internet browser to connect to any website and see if it loads. If it doesn't, use another device on the same network to see if it can connect to any website. If no other devices can access the Internet, turn your Wi-Fi router off and then on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for more help. If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch.

If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the iTunes Store, App Store, and Apple Books: Go to Settings > Cellular, and turn on Cellular Data.

Check System Status

Update your account

If you're not able to access the iTunes Store, App Store, or Book Store because you can't log in with your Apple ID, learn how to reset your Apple ID password. If you recently changed your Apple ID or password, you might have to sign out and sign back in. To sign in on your iOS device, go to Settings > [your photo] > iTunes & App Store. Tap your Apple ID, sign out, then tap Sign In to log in again. Learn how to sign out on your Mac, PC, or Apple TV.

Update your software

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Go to Settings > General > Date & Time. Get more help with date and time.
On your Mac: Open System Preferences > Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.
On your PC: Search for timedate.cpl using the search box or Search charm.

If they're not, set the correct date and time, or turn on the option to set it automatically.

Advanced steps

If you still can't connect to the iTunes Store, App Store, or Book Store, try these advanced steps.

On your Mac or PC

On your Mac

By default, the built-in application firewall for macOS automatically allows applications signed by Apple to receive incoming connections. If you've adjusted the settings for your application firewall, you might need to allow incoming connections. If the issue persists, reset the cache of accepted certificates:

Click your desktop to make sure that you're in Finder.

From the menu at the top of your computer screen, choose Go > Go to Folder.

In the box, enter /var/db/crls/.

Click Go.

Drag the files labeled crlcache.db and ocspcache.db to the Trash.

If prompted, enter your administrator password.

Restart your computer, then try to connect to the iTunes Store, App Store, or Book Store.

On your PC

Check to see if you've turned on third-party security software or Windows Firewall. If you have, your settings might not let you connect to the iTunes Store, and you might need to change them.

On your Apple TV

If you can't connect to the iTunes Store, App Store, or any streaming video services, make sure you have an active network connection in Settings > Network. Get help with Wi-Fi networks on your Apple TV.

Other connection alert messages

The steps in this article can also help you fix issues that are related to these error messages:

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