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Shop policies

If you have any purchase questions, please kindly read through shop policies to see if your questions are answered below.

Accepted payment methods

Page 1

Other Method

Returns and exchanges

If your package is not received after 20 business days from shipment date, please let me know.

If you decided to go with insured mail, in case of lost package, full amount of the product cost will be refunded to you. There will be some paper work you need to fill out for the refund.

If you choose to go with regular registered mail, the maximum refund is USD40 in case of lost package.

If you're unhappy with your order, something's damaged, or something was mistakenly sent to you, please let me know. We'll come to a logical conclusion on how to proceed.

Please understand that this is a handmade shop, the product you receive will be varied from the pictures. The pictures are samples of the your final product. I send out pieces that I am happy with, and tried my best to make sure it's without scratch. If you are not happy with the product, a refund can be issued if you ship back the product to me. I can't offer exchange in such case because it means you may have different standard then me, and an exchange will not guarantee a happy outcome.

If your package arrive without damage and it doesn't fit you but due to no fault from me, you can either:

1. Get a partial refund for the product (shipping excluded) if you decide to cancel the sale and ship the product back to me. Max refund will be amount to 40% of the product's price depending on the work of the product involved.

2. Get a replacement product if you ship the unfit product back to me and pay for the replacement shipping for I to work on the product and send you the correct size. Depending on how much work involving in correcting the size, a fee will be charged.

All return product due to no fault of me, buyer has to pay for the return shipping on their own to get the refund / replacement.

Please do keep in mind, when you order size sensitive products, such as ring, it's very important that you give me the correct size for your desired finger. If you plan to wear a ring on your index finger and you give me your ring finger ring size, it definitely will not fit. Do understand all products are made to order, a return means a total loss for me and in this case, it's of no fault on my part. I reserve the right to refuse any exchange or refund in such case.

Payment

All prices listed are in USD as a policy of etsy.

Accepted forms: Paypal. Cash or bank transfer payment will be considered for Hong Kong buyer specifically.

All payments should be sent immediately. If you're waiting for funds to transfer via Paypal, please me send an e-mail or convo me. My email is mrs.fungwongyeung [!at] gmail.com

All customers will receive email of transaction confirmation. If payment is not received by 24 hours after the transaction, and no response or communication from the buyer side, the transaction will be automatically canceled without further notice.

If your shipping addresses is different from etsy and paypal, I will not ship your product until I get an confirmation through email or convo as to which shipping address is correct.

If buyers change their mind after clicking through a transaction and don't want to go through with the payment, please email or convo me to save both of us time. The transaction will be canceled automatically, no question ask.

NO orders are sent out without payment having been received first.

Custom designed order requires full payment before the item will be shipped. 50% deposit at or confirmation, 50% at approval of design.

Shipping

All items are shipped out via HK postal registered mail within 7 working days of confirmed payment.

Depending on the recipient's location, it'll take 1-4 weeks for the order to arrive but with no time guarantee. The timely arrival will depends on HK and your country's postal office and custom checking.

YES this shop ships WOLRDWIDE

Your country may charge you import/sales tax which the buyers are responsible.

The listed shipping and handling charges are for Hong Kong registered mail, if you buy a product that's more USD40 dollars and above, you have the option to buy mail insurance. The added cost for insured shipment depends on your location. You should convo and get a quote for the insured shipment before making a purchase.

Any purchase of USD250 or above get free insurance.

Additional policies and FAQs

I accept custome order base on my existing designs but if you want a different size, please email me your specification. If your request is larger then the listing size, there'll be additional cost for the added material/time to produce the item.

I currently do not accept trading.

Leaving negative feedback is quite serious. If you're unhappy with your purchase, please contact me before leaving feedback so we may resolve any issues in a mature manner. It's understandable that negative feedback may sometimes be warranted, but at least try to come to a resolution of your issue with me before reflecting negatively upon myself and my work.

YES! This shop works with boutiques for wholesale orders. Please e-mail mrs.fungwongyeung [!at] gmail.com for enquiries and price quotes.

To get a wholesale price, a 20+ items order is the minimum.

If you only want to order less than 20 items, I can only offer a general discount, but not wholesale price.