TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

1.05Service

3.05SleepQuality

3.05Value

2.05

“When we checked in, the gal a the front desk was so rude it...”

Jan 02, 2014Janis K, Saint Charles

When we checked in, the gal a the front desk was so rude it was shocking! We were getting the rooms for some family in for the holidays. We had 2 rooms reserved for 2 nights. My sister, daughter and I went in to check in. The gal said things like "Uh, this reservation is for 2 and there are 3 of you". My sister had her OWN room and was waiting to check in AFTER me. Never said thank you or sorry! Our guests werent going to have a car there - they flew in! She acted like we were lying- "Okay, well, we tow in the morning" Made to feel like a criminal. So so rude and unwelcoming. We were paying guests! Your company should remember this fact!