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Monday, August 7, 2017

Management styles

Current trends in management

Do more with less

Listen to your customers

Take literature and apply to setting

Focus on quality service

Measure your performance

Trends change all the time. Management by objectives (MBO)

Four basic management functions

Set objectives

Organize

Around objective

Measure

Whether objectives are met

Develop people

Six other management tasks identified by Drucker

Take risks

Make strategic decisions

Build a team

Management should collaborate

Communicate quickly and clearly

See the role of the unit in the context of the organization as a whole

Manage by walking around

Crainer, Stuart. The Ultimate Business Library: 110 Thinkers Who Really Make a Difference. New York: AMACOM, 1998, p. 53.

Total quality management

Based on the writings of W. Edward Deming

Roots in the Japanese concept of quality circles

Emphasis is on achieving customer satisfaction, continuous improvement of organizational processes and on the production of high quality products and services

All effort needs to be put in for total quality management to work.

PDCA cycle

The Plan-Do-Check-Act Cycle

Plan carefully what needs to be done

Do it, i.e., carry out the plan

Check on progress and results

Act on both positive and negative results

Start the cycle again with a revised plan

The PDCA cycle is part of TQM, similar to strategic planning. What are the parent organization’s missions? Can they see what is in it for them? There are numerous strategies in organizations, some can be similar with only a twist.Customer

The next person who gets your work

Not necessarily the public. Could be a department within the library, e.g., Acquisitions, Cataloguing