PRIVACY AND COOKIES POLICY

CUSTOM MADE PRIVACY POLICY

This privacy policy sets out
how www.custommadeuk.com uses and protects any information that you give www.custommadeuk.com
when you visit or purchase from this website.

Custom Made may change this
policy from time to time by updating this page. You should check this page from
time to time to ensure that you are happy with any changes. This policy is
effective from 22-05-18.

Custom Made is committed to
ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you
can be assured that it will only be used in accordance with this privacy
statement. When you visit the site we collect information about your device, IP
address, time zone, type of web browser, information about products you view
& webpages you browse, the website & search terms that referred you to
custommadeuk.com. This is referred to as device
information. Device information is collected using cookies.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This
helps us analyse data about web page traffic and improve our website in order
to tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us
to monitor which pages you find useful and which you do not. A cookie in no way
gives us access to your computer or any information about you, other than the
data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.

If you use the buttons that
allow you to share products and content with your friends via social networks
like Instagram, Facebook, Twitter etc these companies may set a cookie on your
computer memory. For details of social networks privacy policies, see below.

When making purchases from the site we collect the following information
from you:

Name, billing address, shipping address (if that differs
from the billing address) payment information (see next paragraph) and email
address. This is know as order
information. Our site is hosted by Big Cartel. Big Cartel provide us with
the online e-commerce platform that allows us to sell products to you. Your
order information data is gathered via big cartel. They store your data on a
secure server protected by a firewall. Information on Big Cartel’s privacy
policy can be found here https://help.bigcartel.com/privacy-policy

We also
collect payment information as stated above. Our shopping cart solutions are
powered by Stripe and Paypal. Therefore This payment information includes your
credit/debit card number and the email address registered with your payal
account.

For information
the privacy policy of Stripe and Paypal use these links-

We may use the information to improve our products and services. We may use
the information to customise the website according to the products you are
interested in.

CONSENT TO COLLECT INFORMATION

Upon providing us with personal information to complete a sale via the
site, including placing an order, verifying your credit/debit card, arranging
delivery or return we imply that you are consenting to us collecting it and
using it for the above.

SECURITY

We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure,we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information we
collect online (please refer to the privacy policies of Big Cartel, Stripe and
Paypal for these)

COTROLLING/SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to enable us to
process your orders using Big Cartel, Stripe and Paypal. Information of their
privacy policies and how they store your information is listed in a previous
paragraph. We will not sell, distribute or lease your personal information to
third parties unless we have your permission or are required by law to do so (lawful
request, subpoena or search warrant) We use Google analyics to gather
information about how you the customer uses the site. For the Google Analytics
privacy policy go here https://policies.google.com/privacy?gl=GB&hl=en

You may choose to restrict the collection or use of your personal
information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box
that you can click to indicate that you do not want the information to be used
by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by writing to
or emailing us at info@custommadeuk.com. Our
direct marketing is powered by Mad Mimi (mailing list service) and you can opt
out at any time by simply unsubscribing to our newsletter. Mad Mimi stores your
email address on their data storage system. Details of their privacy policy can
be found here https://uk.godaddy.com/Agreements/Privacy.aspx

If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible to info@custommadeuk.com . We
will promptly correct any information found to be incorrect.

YOUR RIGHTS

If you reside in
certain territories, including the EU, you have a number of rights in relation
to your personal information. While some of these rights apply generally,
certain rights apply only in certain limited cases. We describe these rights
below:

Access. You may
have the right to access and receive a copy of the personal information we hold
about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change,
restrict our use of, or delete your personal information. Absent exceptional
circumstances (like where we are required to store data for legal reasons) Custom
Made will generally delete your personal information upon request.

Object. You can object to (i) Custom Made processing of some of
your information based on our legitimate interests and (ii) receiving marketing
messages from us after providing your express consent to receive them. In such
cases, we will delete your personal information unless we have compelling and
legitimate grounds to continue using that information or if it is needed for
legal reasons.

Complain. If you reside in the EU and wish to raise a concern
about Custom Made’s use of your information (and without prejudice to any other
rights you may have), you have the right to do so with your local data
protection authority.

CONTACT US

For purposes of
EU data protection law, I, Anna Butler at Custom Made, am the data controller
of your personal information. If you have any questions or concerns, you may
contact me at anna@custommadeuk.com