The customs duties do not belong to our competence. It may occur that duties have to be paid on receipt of the parcel. About the current rates of customs duties in your country please contact local authority. To learn about international shipping, read more here. Goods will be dispatched within 10 business days after confirming the inventory of the product quantity you have ordered.

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Sazen Reward Points

Please register or log in to collect points:

What are Sazen Reward Points?
In the Sazen Tea webshop registered and logged in users can collect points for each items bought. 1 point means 1 Yen, that can be used at the subsequent purchase.
The points to be received for a product can be found on the product page, and it grows when choosing bigger quantities.

When can I get points?
The registration and activation of the received points happens after the purchase.
By choosing the online payment method, it occurs after the successful transaction immediately, while when choosing the bank transfer or payment on delivery options, the activation occurs after the money has arrived to our bank account.

How can I use the points?
Points can be used at a later purchase to reduce the sum to be paid.
Registered and logged in users can redeem their points on the ‘Billing and shipping information’ page while confirming their purchase. Points can be redeemed for the net sum (Subtotal) of the basket, but they cannot be used for shipping costs or other additional costs.
There are no new points collected for the value of redeemed points.
Points cannot be exchanged to cash.

How long are points valid?
The received points are valid for one year. After each purchase or receiving points the expiry date is extended and is counted from the date of the last purchase.
Expired points cannot be revalidated, our system deletes them automatically.

How can I check my points?
After logging in, you can find yourcurrent point balance and the history of your points in the MySazen menu.

How can I get double points?
Every month we have five different products on our site that score double points. These products change on the first day of every month (12:00AM JST).
Don't miss the double scoring products of the month! Check them out now!