Strategy

Little things makes the difference in clients’ perception of value. The structure of Western economies makes it hard to provide the best price, but you can still provide the best value. It is a matter...

Is the eternal question about the value of services also on your desk? Keeping leadership in the discussion about price or cost of services implies that you have sound control over the cost and value...

Service portfolio management enables the business to make sound decisions about investments by comparing the outcomes that are expected by the customer with the investment required to build, deliver and...