FAQs

About Us

Luvo [loo- vō] has Latin roots, and it loosely means to give aid or strength to accomplish a purpose. To us, Luvo is a person who takes care of themselves so they can in turn, care for others. Luvo is a movement that sparks the belief that leading a healthy lifestyles creates your best self and inspires the world around you.

Luvo currently ships to 49 states. We do not ship to Alaska or Hawaii. We ship on Mondays, Tuesdays & Wednesdays. Any orders placed between Wednesday to Saturday will be shipped the following week. You don’t have to be home to receive your package. Your package will be left at your front door.

You can track the status of your order by clicking the link in your shipping confirmation email. You can also contact Customer Service at 1.844.880.5886, 5 days a week between the hours of 11am – 8pm EST or send an email to orders@luvoinc.com

Luvo reserves the right to make corrections and to limit refunds and replacements if an address error is made. We guarantee delivery only to the addresses we are provided; which are confirmed on the order confirmation. Please call 1.844.880.5886 as soon as possible to correct any address errors.

At this time, we do not offer orders that can be repeated or a subscription service. If you would like a quicker checkout process you can sign up with a Luvo account to have all your shipping details saved.

Dietary restrictions

Many of our dishes are made without nuts, however we cannot guarantee that our dishes are allergen-free as the facility where they are produced is not certified allergen-free. Our labeling indicates as much and we take every precaution to avoid contamination. Click here to see a current list of products that are made without nuts.

Our paper steam pouch is very similar to a conventional roasting pouch: it uses unbleached paper sandwiched to a lining of BPA-free Mylar film that is specially designed to gently steam each entrée, locking in flavor and aroma.