About Red Carrot

T & C

• Our store will protect your personal information in accordance to the relevant provisions of the personal Data Protection Act and in accords to HKTVmall Privacy Policies.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Colour shown may be slightly different from actual products.

• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores, the terms and offers are only applicable to HKTVmall.

Delivery / Return

• Our products will be delivered by HKTVmall, assembly service is not available for all products.,please refer to Shipping Information for more details.• Our dispatch time is from Monday to Friday, products will not be dispatched on Saturday, Sunday and public holidays.• In the event of dispute, HKTVmall's decision shall be final and conclusive.• All products are non-returnable.• However, if you received a product that is damaged or defectvie, please contact HKTVmall Customer Service at cs@hktv.com.hk within 7 days.