I've used several remoting solutions (Citrix, RDP etc) over the years but none of them have really flipped my trigger. I recently looked at LogMeIn Rescue, but at almost $2000 a year (with mobile support), that's a non-starter.

Any thoughts?

UPDATE: I'm kind of surprised no one mentioned DameWare. I worked a 2 month contract the beginning of the year on an end-point roll-out and they used it to deal with 5,000 (give or take) systems spread across the continental US. I only got to watch, but it seemed to work really well for them and the licensing (and pricing) seems to make sense. Anyone have any experience with it? What's it lack that the others offer?

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I used CrossLoop for a long time, but sadly they are no more. Since then, we have gone to GoTo Assist. Very reasonably priced, including mobile support, I can reboot into safe mode, transfer files and can even WOL PCs in the same office as long as 1 is on. I have been impressed so far and it has been great to use.

While Logmein is pricey (I don't utilize the mobile support) I find it well worth it. It gets the job done efficiently and the UI is intuitive. Remote support is difficult enough as it is, no need to use a tool that sort of works just because it was free or cheap.

What we use is kind of overkill, and is indeed a mix of different tools, but my office uses Labtech for our RMM tool. When properly setup there are very very few times that we can't get into a client's machine. Not sure on the pricing, but I have a feeling it is a tad bit more than LMI and the others. If you can get your hands on a Labtech license... it's really good.

I use TeamViewer professionally and personally. I install the client on all the machines I support and log them into my account. Works very well, and gets around most firewalls and such. It has always on access, too. Free for personal use. At work, we have it loaded on over 200 systems and use it for most of our trouble tickets.

Please take a look at Lepide remote admin(http://www.lepide.com/lepide-remote-admin.html) that looks a suitable solution in your environment. The tool is free and provide instant remote administrator support for all users in entire network.

I used to use Dameware at my last place, it was good. It too is clientless, just punch in a LAN IP with admin credentials and you're in. But the one drawback to that is if you forget to change the IP for the next client, as its not user authorised, you end up re-controlling the last user with no interaction. Whilst it's fun to sense their reaction, not very good if that person was a Director. I've 'never' done that before......

One feature I did like in Dameware that LogMeIn Rescue doesn't do and that's to lock the remote keyboard and mouse. So many times I've asked the user to leave my in full control to complete the request and they start using it for something else. With Dameware, just click the lock button and stops them dead in their tracks.

Most of what I do is in person, but there are times during any given month where remoting would be the preferred option. They would be on disparate networks spread across several times zones within the continental US...and while I'm not adverse to paying for a solution, I need it to make economic sense for my situation.

I struggle to see where one solution costs more the 4x the other when they both do basically the same thing.

It's literally at a fraction of the price of LMI Rescue and allows you to control an unlimited number of "on-demand" computers and configure up to 150 unattended machines. Although Techinline does not have all the bells and whistles that LogMeIn Rescue offers, it includes the essential features that one would need to deliver effective remote support at a reasonable price: safe-mode reboot, file transfer, video recording, session reporting, etc

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