Success Stories

Christopher Newport University

Profile:

No. 6 “Up-and-Coming School in the South” by U.S. News & World Report.

Industry:

Education

Category/Product(s):

Systems Management, Service Management

Challenges:

Track all university resources and implement efficiencies and cost savings.

Asset losses each year.

Network:

1,800 Windows PCs

700 Apple computers

Key Benefits:

Save $100,000 a year on software licenses

Solution will pay for itself in three years

Track every campus asset, from artwork to servers

Integrate business processes into the service management infrastructure

Eliminate dozens of manual processes used by all departments and facilities

Realize a potential savings of hundreds of thousands a year through loss prevention alone

Service Desk delivers all the
help desk functions we need
and much more. It integrates
business processes into
our service management
infrastructure, and provides an
interface for software licensing,
change management, financial
management and all of our
other management needs.