Enter the email address believed to be associated with the BlackBerry ID.

Enter the verification code shown in the CAPTCHA image and click Submit.

If the email is associated with a valid BlackBerry ID:You will either be prompted with the password recovery question (if previously configured) or the following message will be displayed: A password reset email has been sent touser01@example.com.If the email is not associated with a BlackBerry ID:The following message will be displayed: Enter a valid BlackBerry ID username.Note:If the BlackBerry ID password is also not known, open the password reset email and follow the provided steps (see KB28685).