If Fiverr doesn’t care why should I care.
If they want to stop they they should not let it happen at the first place.

First you complete work, wait 3 days for confirmation or buyer acceptance, then wait another 14 days to get verified.
Then use that money to pay your dues and Fiverr comes back after another 10 days saying buyer is not happy so we decided to refund.

Then why should buyer not use this.

Can sellers get paid saying I worked so many hours but buyer is not accepting order?
If buyer denies to accept work there is sure shot cancellation nobody asks how much you worked.

You are absolutely right, recently I worked on a project, I pointed out their 6 domains on one hosting. Installed & Setup WordPress, theme, and designed their entire website as per his requirements.

And I didn’t even take much money for this project. I am not worried about money I love to do work for my passion.

Now, I finished their work with honesty and delivered to him.

One more thing to notice is that the customer did not give me an instant response within 1 hour or 2 hours, they take 8 hours or 9 hours for any response.

When I delivered their work, now they said to do more work. I said that dear Sir, I have already done their entire work. Please write your valuable feedback. I would heartily appreciate your corporation.

Now, The client gave me one star me rating for my experiences and said that I threatened to force for rating

I tried to understand to the client, I said that if you are not happy with my service, Please cancel your order and modify your review. Yes. Customer satisfaction is my first priority. The client did not agree to modify the review.

Now, I went to Fiverr support and said that please help me regarding to modify the feedback and said also if the client has not satisfied with my work please cancel the order.

Fiverr customer cancelled their project and refunded their money also.

I tried many time contact with Fiverr customer, I wrote, you can cancel someone project and refund money but cannot modify the feedback.

After that Fiverr Customer did not respond to me anymore.

Yes. I can say that Fiverr is only supported for Buyers. They are not supported for honest sellers.

Yes. from their one rating I hurt very much and I want to left fiverr.

Same thing happened to me. Got an order canceled by CS today because the buyer said he wasn’t satisfied with the work. He contacted me first and I told him I have delivered as I advertised. The next thing I get is a mail from support saying order has been canceled. They didn’t even check or ask my side of the story. It is really sad but it is what it is. It is a fact we will have to live with as long as we continue to sell on Fiverr.

I think you need to better pick your buyers, this has never happened to me, perhaps instead of just accepting every order that comes in, you can talk to your buyers and better understand their needs so you know how to please them.

You usually never choose your buyers or cannot know them completely with few chat.

I too am doing freelancing on fiverr sonce last 1 year, and have meet this kind of buyers this month only.

If you haven’t meet its not you will never meet such buyers.

If fiverr allow these kind of cancellation, what is even the logic of customer acceptance, 3 days waiting, 14 days security period.
Everything seems waste if they can cancel it after 20-30 and any number of days. Just buyer have to open multiple tickets.

If you’re getting unnecessary orders, it’s because your buyers aren’t understanding your services precisely. Look at your gig pages from different perspectives and see how you could decrease the surplus of unnecessary orders.

I think you may have misunderstood my post - I wasn’t talking about my gigs in particular - I was referring to the fact that any cancellation e.g. the OP not accepting every order (i.e. mutual cancellation) would count against their completion rate.

I don’t know, I think this is a problem that can be easily fixed by putting yourself in the mind of the buyers and anticipating them. That’s my point. Most problems in sales are solved that way, including this one I think.

I don’t think that actually is the problem. For example, what if someone places an order that’s against the TOS, or is something I don’t personally agree with and/or can’t reasonably complete within the given timeframe, and they do so without consulting me? Should I be punished for that?

Under the current system, I would. You can’t anticipate that if they don’t communicate with you and refuse to read your gig description.

If it’s against TOS fiverr will take care of it, and I’m sure you can let them know about it and mention that you’d like to make sure the cancellation didn’t affect you as it was against TOS and they’ll take care of that.

If they aren’t communicating with you, then you need to make sure that’s a first! A top priority should be that initial message, if not then making sure that you address the issue quickly, like if the issue is the timeframe, talk to them and send a extension of time request.

I don’t think you should be punished at all, that’s not the issue. The issue is that the system is in place to protect the majority of users, which is why it supports the buyers, most sellers are doing there thing without much issue, which means this sort of issue is in the minority. As such, the discussion should be geared toward making it better, not re-adjusting a very well crafted system that protects most users.

This is my opinion, feel free to disagree. Just think we’d have a much better time thinking of strategies we can implement to minimize this type of interactions rather than thinking of scenarios where the system favors the buyers and not the sellers.