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What happens if I lose my phone?

If you have lost your phone, and are worried about your credentials, there is no need to worry. Your credentials are still protected by your passcode/gesture inside the app. If the person who finds your phone is able to unlock the phone itself and tries to unlock your StrongPass App by trying to guess your passcode, they only get 10 chances before your phone is locked out. Obviously, the longer and stronger the passcode is, the less likely the thief will get into your device within those 10 chances.

If you discover your phone is lost, you can remotely lock out the device by signing into your online Authomate website account. When you replace the lost or stolen phone, if you have saved the email containing your phone’s restore QR code, you can restore the credentials using the last backup and your restore QR code that was provided to you when you registered for StrongPass.