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1. Working with Email Campaigns

1.1 Campaign Message Design & Layouts

Yes! With InSite, you can create dynamic campaign messages from scratch that can contain as much content as you like. You have complete control over the entire layout and style of your message, and you're only limited by your imagination.

Yes! InSite comes with an easy-to-use HTML editor that allows you to quickly customize your campaign message layout to include logos, graphics, pictures, backgrounds, fonts and colors of your choice. You can even insert streaming media files into your messages.

Yes! If you already have a template you can incorporate the elements of your template into InSite or you can use a variety of default style sheets that you can select to control the underlying look and feel of your message. From there, you can add other elements to customize any part your message.

Yes! If you are familiar with HTML or CSS, you can control the look and feel of any part of your message. If you are new to HTML or CSS, InSite comes with an easy-to-use HTML editor that will allow you to quickly customize your message like an expert user.

Yes! You can configure a multi-page message by simply selecting this feature in a check box and by assigning page numbers. Your messages can have any number of pages and you can assign any number of questions to a page.

Yes! you can password protect you a message by inserting a dynamic landing page that includes functionality to capture information to verify and or authenticate those contacted to receive your message.

Yes! If your computer contains the necessary character sets you can configure your message in any language you want. InSite messages have been configured in the following languages: English, French, Spanish, Italian, Arabic, German, Russian, Chinese and Japanese.

Yes! InSite has a variety of default style sheets that you can select to control the underlying look and feel of your message. From there, you can add other elements to customize any part your message using InSite's HTML editor.

Yes! You can export any or all subscriber information contained in the system in the following formats: Excel; SQL, CSV; SPSS; HTML with Office Components; Web archive; Acrobat PDF; XML files with report data and TIFF files.

Yes! You can assign quotas to contacts on your distribution lists so long as these contacts have some form of pre defined information. For example, if you have defined the gender of the contacts on your distribution list you can then set a quota on the number of female and male respondents you wish to reach for your Message.

Yes! You can export any or all contact information contained in the system in the following formats: Excel; SQL, CSV; SPSS; HTML with Office Components; Web archive; Acrobat PDF; XML files with report data and TIFF files.

Yes! It is possible to embed a survey within an email message, although if you do decide to take this route, you should be aware &mdash; upfront &mdash; that we don't recommend this as a way to distribute surveys. The primary reason is that it is not possible to guarantee an embedded survey will work correctly for everyone in a non-homogeneous respondent group. It makes sense to explore the "embedded form" approach only if the message administrator can guarantee that email recipients are using exactly the same platform (operating system, email program, web browser, email and web browser configuration settings, etc.). It then becomes a highly platform-dependent message, which is not recommended unless the message is intended for distribution to a group of employees within a single, specific enterprise (where a corporate IT department enforces rigorous desktop and network computer configuration standards).

1.5 Campaign Reporting

Yes! By default the system displays up-to-the-minute results for all your campaigns. By selecting the report format, InSite will instantly analyze your data and provide you with real-time summary statistics.

1.6 Campaign Administration

Yes! A dynamic intro page (or landing page) is where you can include the functionality to capture information such as IDs, passwords or PINs to verify and or authenticate respondents prior to accessing a message.

Yes! You can create a message template that includes custom Javascript tags at any location within the page. Also, for an additional monthly fee, InSite can enable IIS logs for your Messages. As long as the external usage monitoring/reporting tool in question is capable of parsing IIS logs.

2. Surveys

2.1 Survey Design & Layouts

Yes! With InSite, you can create dynamic online surveys from scratch that can contain an unlimited number of questions and response options. You have complete control over the entire layout and style of your survey, and you're only limited by your imagination.

Yes! InSite comes with an easy to use HTML editor that allows you to quickly customize your survey layout to include logos, graphics, pictures, backgrounds, fonts and colors of your choice. You can even insert streaming media files.

Yes! If you already have a template you can incorporate the elements of your template into InSite or you can use a variety of default style sheets that you can select to control the underlying look and feel of your survey. From there, you can add other elements to customize any part your survey.

Yes! If you are familiar with HTML or CSS, you can control the look and feel of any part of your survey. If you are new to HTML or CSS, InSite comes with an easy to use HTML editor that will allow you to quickly customize your survey like an expert user.

Yes! You can configure a multi-page survey by simply selecting this feature in a check box and by assigning page numbers to questions. Your surveys can have any number of pages and you can assign any number of questions to a page.

Yes! You can preview your survey in two ways. The first is through the Preview feature. This feature allows you to view your questions and response options in the order they will appear on your survey and also allows you to directly edit your questions or response options. The second method of previewing your survey is through the Input feature. This feature display a live survey (the way it will appear to respondents) and does not provide the ability to edit questions or response options.

Yes! You can customize a thank you message/page upon survey completion. You can also include functionality into your thank you page such as links to redirect respondents or display survey results and other information to respondents.

Yes! A dynamic landing page is similar to a thank you page in as much as you can include functionality such as links to surveys or documents and features to capture information to verify and or authenticate respondents.

Yes! If your computer contains the necessary character sets you can configure your survey in any language you want. InSite has been configured in the following languages: English, French, Spanish, Italian, German, Russian, Chinese.

Yes! InSite has a variety of default style sheets that you can select to control the underlying look and feel of your survey. From there, you can add other elements to customize any part your survey using InSite's HTML editor.

Yes! InSite has a feature called the Ballot-Box, that allows you to set-up single poll-type questions and post these on your website. Once a respondent submits their response, poll results are immediately displayed.

Yes! You can enforce mandatory response options. Respondents that have overlooked questions or have responses that are incomplete will be directed back to the mandatory question before proceeding through the survey.

Yes! If you would like to include additional information alongside a question but do not want to take up a lot of room, you can have this appear in a pop-up or tool-tip that is launched with a mouse-over.

Yes! You can apply a specific numeric format to your response options and validate that the desired format numeric response options have been entered before a respondent can proceed through the survey.

Yes! You can configure your response options to enforce a specific numeric formats such as phone number, percentage, currency, email address, date, string as well as specify decimal places and rounding.

Yes! You can enforce specific response options be selected before allowing a respondents to proceed to the next question or page. Survey pages containing missing response options will contain links to those response options at the top of the survey page. Missing response options are also highlighted with a red bullet point.

2.4 Survey Distribution

Yes! You can distribute surveys via email (through the InSite's Dispatch manager), post links to surveys on your website, create iFrames and pop-ups and also configure surveys to be distributed to Pocket-PC compatible devices.

Yes! You can export any or all contact information contained in the system in the following formats: Excel; SQL, CSV; SPSS; HTML with Office Components; Web archive; Acrobat PDF; XML files with report data, and; TIFF files.

Yes! You can easily configure reminder notifications and set the time and date these reminders will be dispatched to non-respondents. The system will only send reminders to non-respondents so you never have to worry about managing your respondent list.

Yes! It is certainly possible to embed a survey within an email message, although if you do decide to take this route, you should be aware &mdash; up front &mdash; that we don't recommend this distribution method for surveys. The primary reason is that it is not possible to guarantee that an embedded survey will work correctly for everyone in a non-homogenous respondent group. It makes sense to explore the "embedded form" approach only if the survey administrator can guarantee that all of his or her email recipients are using exactly the same platform (operating system, email program, web browser, email and web browser configuration settings, etc.). It then becomes a highly platform-dependent survey, which is not recommended unless the survey is intended for distribution to a group of employees within a single, specific enterprise (where a corporate IT department enforces rigorous desktop and network computer configuration standards).

Yes! You can assign quotas to contacts on your distribution lists so long as these contacts have some form of predefined information. For example, if you have defined the gender of the contacts on your distribution list you can then set a quota on the number of female and male respondents you wish to capture for your survey.

Yes! By default the system displays up-to-the-minute results for all your surveys. By selecting the report format, InSite will instantly analyze your data and provide you with real-time summary statistics.

Yes! InSite calculates up-to-the-minute qualitative results for all your surveys. Qualitative results are displayed verbatim in comments and text box reports that can be sorted by keyword and ordered alpha/numerically.

Yes! You can create reports based on discrete response options. For example, if you asked the question: "What state do you live in?" &mdash; you could then generate a report filtering by state to display responses from only those respondents living in California.

Yes! You can filter your results based on any quantitative response option. For example, if you asked the question: "What state do you live in?" &mdash; you could then generate a report filtering by state to display responses from only those respondents living in California.

Yes! You can include a dynamic intro page (or landing page) where you can include the functionality to capture information such as IDs, passwords or PINs to verify and or authenticate respondents prior to accessing a survey.

Yes! You can configure a "thank you" page to allow respondents to print off a copy of the survey and their responses. You can also configure the system to email an HTML or PDF copy of their results after a survey has been submitted.

Yes! You can create a survey template that includes custom Javascript tags at any location within the page. Also, for an additional monthly fee, InSite can enable IIS logs for your surveys. As long as the external usage monitoring/reporting tool in question is capable of parsing IIS logs.

Yes! You can export any or all panelist information contained in the system in the following formats: Excel; SQL, CSV; SPSS; HTML with Office Components; Web archive; Acrobat PDF; XML files with report data, and; TIFF files.

Yes! You can assign quotas to contacts on your distribution lists so long as these contacts have some form of predefined information. For example, if you have defined the gender of the contacts on your distribution list you can then set a quota on the number of female and male respondents you wish to capture for your survey.

3. Managing User Accounts

3.1 System Administration Controls

Yes! System administrators have the ability to assign individuals to a variety of defined roles. These roles may allow other system users to create, edit or delete messages, dispatch messages and manage respondent lists or view reports.

Yes! System administrators have the ability to assign individuals to a variety of defined roles. These roles may allow other system users to create, edit or delete messages, dispatch messages and manage respondent lists or view reports.

Yes! You can log/track when a campaign message has been approved and released, when a campaign has been closed/deactivated along with tracking other user interaction such as revisions made to a campaign message.

Yes! System administrators have the ability to assign individuals to a variety of defined roles. These roles may allow other system users to create, edit or delete campaign messages, dispatch messages and manage contact lists or view reports.

Yes! System administrators have the ability to assign individuals to a variety of defined roles. These roles may allow other system users to create, edit or delete campaign messages, dispatch messages and manage contact lists or view reports.

Yes! System administrators have the ability to assign individuals to a variety of defined roles. These roles may allow other system users to create, edit or delete campaign messages, dispatch messages and manage contact lists or view reports. You can change roles or assign alternate administrators at any time.

Yes! You can view a complete audit history of a campaign. You can log/track when a message has been approved and released, when a message has been closed/deactivated along with tracking other user interaction such as revisions made to a message.

4. Security

4.1 Physical Security

Our data center floor utilizes the latest VESDA smoke detection and FE-25 clean agent fire suppression for uninterrupted operation of non-affected equipment in the event of a fire. All off-site data storage is maintained in a specially-built Fire King DS-Series data safe, utilizing electronic and mechanical locking mechanisms. Additionally, biometric and employee specific pass codes are required to pass through all security checkpoints and all internal and external entry points utilize reinforced steel doors and door frames, safety glass, and walls. These access points are video recorded and archived for one year. Our data center is also wired with glass break sensors and visual and audible alarms to alert staff in the event of an external glass break.

4.2 Security Audits

Yes! InSite is security certified and our relationship with McAfee Secure, the world's largest website security certification service, allows us to offer customers free daily security scans as part of all of our on-demand applications.

Yes! InSite is certified daily and our relationship with McAfee Secure, the world's largest website security certification service, allows us to offer customers free daily security scans as part of all our on-demand applications.

Yes! You view a complete audit history of system access. You can log/track when the system was accessed, when a campaign message has been approved and released, when a campaign has been closed/deactivated along with tracking other user interaction such as revisions made to a message.

5. Hosting Environment

5.1 On-Demand

Yes! Unlike software that requires downloading, installation, and ongoing maintenance, InSite Messages is an on-demand and worry-free Internet application that provides users with leading-edge features and functions to manage the entire message process. If you can access the Internet, you can access your message system 24/7.

6. Training

6.1 Customer Training

InSite is a highly user-friendly application where the need for training is set at a minimum. We use your first campaign message as the starting point to get you comfortable using the system. Once this first campaign is posted, most customers are comfortable enough to continue using the system independently, sometimes referring to online help files. Formal day training sessions can also be set up (on site) to train licensed administrative users.

User documentation is embedded throughout the application to respond to user questions as they arise. A PDF user guide is available to all users in the Help section of the application. This documentation includes all the "how-tos" of using InSite Messages.

Yes! InSite has a dedicated team of professional marketers that will help you jump-start your campaign. We use your first campaign message as the starting point to get you comfortable using the application. Once this first campaign is posted, most customers are comfortable enough to continue using the application independently; if not, we can help every step of the way.

Yes! Besides tapping into our knowledge base of professional marketers, we also have an extensive library of information on useful, tips, tricks and techniques to ensure all your campaigns are a success.

We exceed industry all standards for response times related to service and support requests. Please follow the Services &amp; Support link on our website to see a detailed description of our escalation response procedures.

Yes! Our backup storage back-end is a fully redundant SAN utilizing high speed drives to protect against data corruption and data loss due to drive corruption or failure. Proactive alerts enable us to fix redundancy problems before they ever happen. We use the award-winning Veritas Netbackup product which allows virtually unlimited disaster recovery possibilities. Also, our disaster recovery software alerts us of any backup issues or failures before a problem arises. This allows us to be proactive in troubleshooting issues to ensure restorable data is there when needed.

Yes! InSite has a dedicated team of professional marketers ready to support all your reporting needs including advice around methodology, best practices, communicating information and effective report presentation.

Yes! InSite has a dedicated team of professional market researchers that will help you jump-start your survey. We use your first survey as the starting point to get you comfortable using the application. Once this first survey is posted, most customers are comfortable enough to continue using the application independently, if not we can help every step of the way.

Yes! Besides tapping into our knowledge base of professional market researchers, we also have an extensive library of information on useful, tips, trick and techniques to ensure all your survey projects are a success.

Yes! InSite has a dedicated team of professional market researchers that will help you jump-start your panel. We use your first panel as the starting point to get you comfortable using the application. Once this first survey is posted, most customers are comfortable enough to continue using the application independently, if not we will support every step of the way.

Yes! InSite has a dedicated team of professional market researchers ready to support all your reporting needs including advice around methodology, best practices, communicating information and effective report presentation.

Yes! InSite is highly scalable allowing for one-off or unique customized application extensions or simple, modular plug-ins to be added to your system. If you host the application on your own, you can customize InSite independently.

Yes! For an additional monthly fee, InSite can enable IIS logs for your campaigns. As long as the external usage monitoring/reporting tool in question is capable of parsing IIS logs, then integration is easily done.

9.2 Database

10. Pricing

10.1 Licensing & Subscriptions

Yes! InSite's Standard Service Agreement follows a "Named Licensee" model. A named licensee is any message administrator who may configure an unlimited number of messages ("Message(s)") and maintain an unlimited number of respondents ("Respondent(s)") using the services. Under this agreement, a Message must be administered by a named licensee.<br/><br/>Named licensee accounts are individualized and may not be shared or used by anyone other than the one subscriber to whom the named licensee account is assigned. The identification of named licensees must be unique to an individual and may not be of a generic nature.<br/><br/>Please follow the Licenses link on our website for more information.

Yes! InSite also has a Commercial Service Agreement designed for agencies and/or service bureaus who wish to use InSite Messages for commercial use in the operation of a website or otherwise to generate income. Under the terms of our Commercial Service Agreement InSite enters into a set profit-sharing arrangement with the agency and/or service bureau using the Message system for commercial use to generate income.<br/><br/>Please follow the Licenses link on our website for more information.

10.2 System Add-ons

Yes! InSite has number of system add-ons, plug-ins and modules to help you get the most out of your system. These range from US$699 &ndash; $1299 per module. Please follow the Pricing links on our website to see our current pricing for system add-ons and modules.

10.3 Product Extension Requests & Customizations

Our rates for extended services (which are optional) start at $150 per hour. A detailed quote is always provided prior to beginning work on service-based deliverables. Please follow the Pricing links on our website to see our current pricing for Product Extension Requests and Customizations.