Children’s Services Change Management

Design Tools for Mental Health

Students in Temporary Housing

Homeless Services

Public Benefits Access

Veterans’ Experience

Partners & Funders

“The partnership with PPL… has transformed our ability to identify and respond to New Yorkers’ needs for information about housing opportunities…”

—Chief of Staff, NYC Dept. of Housing Preservation & Development

“The jail director said to me that this is the first time anyone was looking for a win for the officer and a win for the inmate in a project. That is what [the Public Policy Lab] does.”

—Policymaker, Louisville Metro Government

“PPL helped create clear principles for our city leaders to build user-friendly digital services. For example, an agency planned to release an app, but because the Digital Playbook advocated for 'meeting users where they are,' the agency opted to create a website instead, because users said they'd be unlikely to download an extra app.”

—Deputy Director, NYC Mayor’s Office of Digital Strategy

“The new Medicare Summary Notice gives seniors and people with disabilities accurate information on the services they receive in a simpler, clearer way… It’s an important tool for staying informed on benefits, and for spotting potential Medicare fraud by making the claims history easier to review.”

—Administrator, US HHS Centers for Medicare and Medicaid Services

ARE YOU IN GOVERNMENT AND TRYING TO DO MORE?

The Public Policy Lab is a nonprofit, public-interest organization. We are dedicated to the idea that all Americans should have the opportunity to pursue a healthy life, a good education, rewarding work, and a secure retirement — and we believe that effective public services are powerful tools to help people improve their individual well-being and prosperity.
If you work in government and you’re looking to deliver even better services for the people, we’d love to to partner with you.