Shopping experience with On One's US store?

Hey folks, I just ordered an Inbred from On One's US site (shop.titusti.com) and was wondering how everyone's experience with them was.

Though the website had my desired frame available in the drop down menu and stated that the frame typically ships in 1-2 weeks, I have a sneaking suspicion that the frame may not be in stock. I'm completely sure that everything's straight up, I was just wondering how long a wait I may be looking at is the frame is indeed out of stock.

The On One guys/gal have always given me great customer service. They are very conscientious and will call or email if something is not available (usually this is accurately reflected on the website). I believe they also get shipments from the UK on a semi-regular basis, so things come back into stock, and they can sometimes bring over an item that is stocked in the UK and not normally a part of the inventory in Portland. My experience has been really positive with them.

I have called them a few times and ordered from them a couple. They were very helpful every time.

On one(no pun intended) of the calls to them, one of the employees gave me the wrong info about headtube size. He called me minutes later to tell me about his mistake so that I wouldn't go crazy finding the correct headset.

I've ordered on one parts and frames from both the UK and US. I suppose I don't have any complaints about customer service, and actually I find their inexpensive parts to be of much better quality than expected (shh, don't tell them!) So far I've ordered 3 frames, all from the UK. It was cheaper to pay the shipping from the UK than the frame price and shipping from Portland each time. Titus has small parts on sale moreso than in the UK so I get those.

Overall I had a good experience ordering from the US store. About a week after I ordered my new Inbred 29er with Vertical dropouts in August, I noticed it still hadn't shipped. I called them and had to leave a voice mail. Not more than a few hours later, I received a return call from them. They said very apologetically that they had to wait for the frame to get in from the UK and that it would be sent out in the next 3 days. Sure enough in 2 days in was out for shipment. Luckily I wasn't in a hurry to get the frame so I was ok waiting. I absolutely love the frame. I'd definitely do business with the US store again.

I'm a cheapskate, so I skipped the frame prep. The BB threaded on just fine without chasing. My finely calibrated Mark I EYEBALL measuring device thought the HT looked good enough without facing. Headset went in just fine. So far, so good.

Shopping experience with On One's US store?

Not Happy with this experience so far.

Thanks for those pics eugenemtbing! I ended up ordering a pair of Conti X-King 2.4s. They tend to run smaller than than their stated size so they should fit fine. Assuming of course I get the frame.

What? Well I called contacted them last week and was told that the frame will definitely be in from the UK at the end of the week at the latest. Come this past Monday, still no tracking info from the US store so I contacted them again and was told it'll definitely be this week that they'll arrive. Once it gets here, they'll ship to me asap.

I know that shipping times can be out of their hands, but when I ordered the frame the website's latest info informed me that it would be a 1-2 week wait. Now, it's almost a month later and the frames aren't even in the country yet. I'm seriously thinking about canceling my order and going with a Cotic BFE an SC Chameleon. Both are currently on sale and I'm afraid if I wait on On One much longer, I'll miss out on those frames. Grrrr.
The kicker is that I already have all the parts waiting. If I order a different frame, I'll have to spend more $$$ to built it up! What to do... what to do...

I just ordered a frame that said 1-2 weeks delivery. I called before I placed the order to see if the frame was in stock in the US, it was so I placed my order and the frame shipped the same day. I just received it today, three days after I ordered the frame. My experience has been awesome. I called twice with questions before i ordered the frame and everything was answered.