Home/Economy/ Technical problem leads to long delays for Air Canada flights

Technical problem leads to long delays for Air Canada flights

Enrique Rogers |Tuesday, March 13, 2018

Air Canada has been hit by a system wide glitch that is reportedly affecting the check-in process at airports across Canada

A system-wide computer outage is leading to long lines at airports across Canada on Monday, as some flights are having to be checked in manually.

"The computer and telecommunications issues affecting our operations have been resolved and we apologize for any inconvenience this situation has caused".

Flights are timed to connect conveniently with Air Canada´s extensive domestic schedule, provides for Aeroplan accumulation and redemption, Star Alliance reciprocal benefits, and for eligible customers, priority check-in, Maple Leaf Lounge access at Canadian airports, priority boarding and other benefits.

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Officials say they have implemented temporary measures to "maintain a limited operation" while the airline's IT department works to identify the issue and restore service. The carrier said it was "experiencing some flight delays, but we're getting everyone on their way".

Others were slightly delayed and the airport referred travellers needing immediate assistance to contact Air Canada at 1-905-671-7769 or through the Air Canada Jazz website, flyjazz.ca. "Thank you for your patience", reads a tweet from the airline.

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