Why am I getting a 'Feature Disabled' error message when I try to use the Outlook Add-In?

Overview

Vidyard has an Outlook integration that you can use to send video emails to your contacts. This can be accessed within Outlook using the Vidyard button in the email compose window.

Symptom

You may experience a 'Feature Disabled' error message such as the one below.

Cause

This is caused when you are active in a Vidyard group that does not have the featured installed or the account in use is not connected through GoVideo Enterprise. Select Group in Vidyard to see which group you are active in.

Solution

In Vidyard, change the group you are currently active in to one that has the Outlook feature installed.

If the group should have the feature, please contact your CSM or Vidyard Support so that they can apply it into the group.

OR

If the active group has the extension installed but you are still unable to access the add-in, please ensure that the invite to GoVideo Enterprise has been accepted. If no such invite has been received, please consult with your internal Vidyard Admin to make sure the invite has been sent. If you encounter further issues, please reach out to your CSM or Support (support@vidyard.com) for further troubleshooting.