This service is available 24 hours a day, seven days a week. Schedule an inspection by 8 p.m. for a next business day inspection. For an inspection on Monday, schedule by 8 p.m. Friday. See the holiday schedule.

Enter the permit number (Example: 20120101-001) and the customer PIN number. (If you do not have a customer PIN, please call 804.751.4990.) You must have a customer pin to schedule an inspection.

Click on Schedule Inspection located on the left side of the screen in the Permit Options box.

Verify the permit information is correct within the Schedule Inspection box.

Select Inspection Type, inspection date within the next five business days and AM or PM* (if requested). Then click Schedule.

*AM and PM inspections will be considered, but not guaranteed.

Verify the information is correct in the Schedule Confirmation box, and record the confirmation number for your records.

Canceling an Inspection:

Click the menu item located on the left side of the web page that reads Permit Status, Inspection Scheduling and Results.

From the drop-down select the same option again.

Enter the permit number (Example: 20120101-001) and the customer PIN number. (If you do not have a customer PIN, please call 804.751.4990.) You must have a customer pin to cancel an inspection.

Click Cancel Inspection located on the left side of the screen in the Permit Options box.

Click Cancel Inspection in the lower right corner of the current open inspection box.

Click OK in the Windows Internet Explore window.

Verify the information is correct in the Cancel Confirmation box.

Re-scheduling an inspection:

Click the menu item located on the left side of the web page that reads Permit Status, Inspection Scheduling and Results.

From the drop-down select the same option again.

Enter the permit number (Example: 20120101-001) and the customer PIN number. (If you do not know your customer PIN, please call 804.751.4990.) You must have a customer pin to reschedule an inspection.

Click Cancel Inspection located on the left side of the screen in the Permit Options box.

Click Re-schedule Inspection in the lower right corner of the current open inspection box.

Click OK in the Windows Internet Explorer window.

Select Inspection Type, inspection date within the next five business days and AM or PM* (if requested). Then click Schedule.

*AM and PM inspections will be considered, but not guaranteed.

Note: Reinspection fees may be charged for third and subsequent inspections of the same type. Not Ready fees may be charged if the work for the requested inspection is not ready for inspection. All permits expire six (6) months after the last activity. Applicants will be notified prior to expiration so that they may either extend the permit or schedule the appropriate inspection.

Inspection Results:

If you are the permit holder/contractor:

Click the menu item located on the left side of the web page that reads Permit Status, Inspection Scheduling and Results.

From the drop-down select the same option again.

Enter the permit number (Example: 20120101-001) and the customer PIN number. (If you do not know your customer PIN, please call 804.751.4990.)

Note: If you want a listing of all of your active permits, enter the PIN number only.

The Permit Details are available to review. Click Inspection History. The inspection results are updated in real time.

If you are not the permit holder/contractor:

Click the menu item located on the left side of the web page that reads Permit Status, Inspection Scheduling and Results.

You can check permit status, plan review comments and inspection results as well as, schedule, reschedule and cancel inspections.

I have always been able to get my plan review comments and inspection history on the website, what's changed?

The new service allows plan review comments and inspection results to be available within minutes regardless of project status. Previously all comments and results were not available until after 5:00 p.m. and only for active permits.

How late in the day can I schedule an inspection in order for the inspector to come the following business day?

Next business day inspections must be scheduled prior to 8:00 p.m. of the previous business day.

How late in the day can I cancel an inspection?

Inspection requests must be cancelled prior to 8:00 p.m. of the previous business day.

Do I need a list of inspection codes in order to schedule an inspection?

No. The permit type dictates the list of available inspections that will be displayed on the Web.

How many days in advance can I schedule an inspection?

Inspections can be scheduled up to five business days in advance.

Can I schedule my inspections and get my results on my handheld device or cell phone?

If you have Internet access, you can access the program. The screens are not formatted specifically for those devices and you may need to resize the screen. We will plan for this in a future enhancement.

I have several active permits that I want to schedule inspections on. Do I have to enter each permit number separately?

No. Simply enter your Customer PIN and it will return your list of active permits. There will be a checkbox beside each permit. You may select one at a time from that list.

I am a contractor and have selected my list of permits by using my Customer PIN. Now that I have the list can I select multiple boxes in order to schedule the same inspection type on each permit?

As each inspection is given a unique confirmation number, you may schedule one inspection at a time.

I am a homeowner and want to check the plan review comments or inspection results of my builder. I don't have a Customer PIN. How can I review the comments on my job?

Not yet. In the future, we intend to expand our Web services to include permit applications, plan review submittal, and payments for services to our customers.

My job completed last month, will I be able to look up the past plan review or inspection history?

Yes. The new service provides project review and inspection results regardless of permit status.

The BI website times out after 10 minutes, is there a quick way to refresh my screen?

Yes. While on the web-page, hit F5 on your keyboard. It will refresh the session and return you to the first page of Permit Status, Inspection Scheduling and Results where you enter the permit number and PIN number. If that doesn't work, try back a little later. It may be that we are making further improvements to our website.