Update: Loss of IT Services Due to Power Failure

Update: 5:50 pm April 14 – We anticipate that power to the GITC server room will be restored over night, allowing for many services to be brought online before 9:00 am Friday, April 15.

Priority will be given to our instructional systems (including WebMail by Google) followed by our web applications (i.e. Banner, complete website, tuition deposit, admissions applications) and then our academic research computing systems (AFS, High Performance Computing).

This time frame is contingent upon PSEG restoring power to GITC. We will provide an update before 8 a.m Friday morning.

If you have any questions please contact the NJIT HelpDesk at 973-596-2900, Monday through Friday 8am – 9pm.

On April 14, at approximately 2:30 AM, the GITC, CAB and ME Buildings lost power due to a man-hole fire in the University Heights area. The power outage resulted in a total interruption of all NJIT IT Services housed in the GITC Data Center.

As of around 3:30 PM the following services have been restored:

Moodle

NJIT Wireless network (both NJIT and NJITsecure)*

Portions of the NJIT website

Web VPN

WebEX

The following is a partial list of services that remain unavailable.

WebMail by Google

NJIT Tuition Deposit

Highlander Pipeline

Banner

AFS

Campus Directory

Software Download

Printing

Parts of the website

Drupal

High Performance Computing Clusters

MySQL

Oracle

Techsmith Relay

IST staff are working around the clock to restore all services. Unfortunately, we are unable to provide a better estimate at this time because it is unclear when PSEG will be able to restore power. We will provide regular updates to this site. If you have any questions please contact the NJIT HelpDesk at 973-596-2900, Monday through Friday 8am – 9pm.

An update regarding GITC, CAB and ME classes will be provided by 5:30 AM on Friday, April 15 through the Campus Notification System and website.