Summary Care Records

Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced.

Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.

Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly.

You may want to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your GP practice.

Healthcare staff will have access to this information, so that they can provide safer care,
whenever or wherever you need it, anywhere in England.

FAQs

Who can see my Summary Care Record?

Healthcare staff who have access to your Summary Care Record:

need to be directly involved in caring for you

need to have an NHS Smartcard with a chip and passcode

will only see the information they need to do their job and

will have their details recorded every time they look at your record

Healthcare staff will ask for your permission every time they need to look at your Summary Care Record. If they cannot ask you (for example if you are unconscious or otherwise unable to communicate), healthcare staff may look at your record without asking you, because they consider that this is in your best interest.

If they have to do this, this decision will be recorded and checked to ensure that the access was appropriate.

What are my choices?

You can choose to have a Summary Care Record or you can choose to opt out.

If you choose to have a Summary Care Record and are registered with a GP practice, you do
not need to do anything as a Summary Care Record is created for you.

If you choose to opt out of having a Summary Care Record and do not want a SCR, you need to let your GP practice know by filling in and returning an opt-out form. Opt-out forms can be downloaded from the website or from your GP practice.

If you are unsure if you have already opted out, you should talk to the staff at your GP practice. You can change your mind at any time by simply informing your GP practice and either filling in an opt-out form or asking your GP practice to create a Summary Care Record for you.

Children and the Summary Care Record

If you are the parent or guardian of a child under 16, you should make this information available to them and support the child to come to a decision as to whether to have a Summary Care Record or not.

If you believe that your child should opt-out of having a Summary Care Record, we strongly
recommend that you discuss this with your child’s GP. This will allow your child’s GP to highlight the consequences of opting-out, prior to you finalising your decision.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Abdominal Pain

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Acute Asthma

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Anxiety

Who to see: GP

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Back Pain

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Blood Pressure Monitoring

Who to see: Nurse / Health Care Assistant

Advice: The Nurse/Health Care Assistant will consult the GP as necessary.

Blood Tests

Who to see: Health Care Assistant

Advice: Clinics are held daily at various times. Appointments for blood test MUST have been requested by your doctor or other health care professional.
For warfarin monitoring it is preferred for all samples to be taken at the beginning of the week. If you are in doubt please call to speak to one of our nurses who will advise you.

Boils

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Breathlessness

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Bruised Ribs

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Burns

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Cellulitis

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Cervical Smears

Who to see: Nurse

Advice: Once you are invited, make an appointment with the Routine Nurse or GP.

Chest Infections

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Children's Immunisations

Who to see: Nurse

Advice: Baby Vaccination Clinics are run by our Nurse Practitioners and Practice Nurses, appointments needed for Immunisations. Find out more at: www.nhs.uk

Chronic Heart Disease

Who to see: Nurse or GP

Advice: Annual clinic appointment will be sent to Chronic Heart Disease patients, please ask for an appointment if worried.

Cold Sores

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Colds

Who to see: Pharmacist

Advice: Antibiotics are not needed for the common cold as colds are caused by a virus. Find out more at: www.nhs.uk

Constipation

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Contraception/Family Planning

Who to see: Nurse Practitioner or Practice Nurse

Advice: Contraception and family planning appointments are available at various times each day.

Cough

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Cystitis

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Dental Problems

Who to see: Dentist

Advice: Please book an appointment with your dentist, or find a Dentist service via NHS: www.nhs.uk

Depression

Who to see: GP

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Diabetes Monitoring

Who to see: Nurse or GP

Advice: Routine annual clinic appointments will be sent to all our patients with diabetes. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.

Diarrhoea

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Diet/Lifestyle Changes

Dizziness

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Ear Care

Who to see: Nurse

Advice: If you think you may need ear irrigation ('syringing' ) please speak to one of our nurses who will advise you. Also please check the following information: NHS Earwax Information.

Earache

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Eczema

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Emergency Contraception

Who to see: Nurse or Doctor

Advice: Make an urgent appointment with the nurse or doctor. Please explain to the receptionist that the appointment is urgent and they will do their best to fit you in.

Eye Infection

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Eye Injuries

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Fit Note (Sick Note)

Who to see: Inform the Receptionist

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Flu

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Forms, Certificates and Medicals

Who to see: Inform the Receptionist

Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Medical Insurance reports, HGV medicals, holiday cancellation forms etc. Please note that the Practice does not offer a passport signing / form service.

Fungal Infections

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

General Advice

Who to see: Nurse Practitioner or GP

Advice: For general advice please ring to book a Telephone Consultation, you will be asked to give the phone number you want to be contacted on and given an approximate time to expect the call, please be available at that time and if using a mobile please ensure it is switched on.

Genital Herpes

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Hay Fever

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Head Injuries

Who to see: Nurse Practitioner

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Head Lice

Headaches

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Holiday Cancellation Certificate

Who to see: Inform the Receptionist

Advice: Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Hyperventilation

Who to see: GP

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Indigestion

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Infected Wounds

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Ingrowing Toenail

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Insect Bites

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Insomnia

Who to see: GP

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Insurance Reports

Who to see: Inform the Receptionist

Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medical Reports

Who to see: Inform the Receptionist

Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Missed Contraceptive

Who to see: Nurse Practitioner / Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Mouth Problems

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Nappy Rash

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Neck Pain

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Nosebleeds

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Panic Attacks

Who to see: GP

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Passport Forms

Who to see: Inform the Receptionist

Advice: Passport forms are not covered by the NHS, and the University Medical Centre does not offer this service.

Period Problems

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Phobias

Who to see: GP

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Rashes

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Rectal Problems

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Removal of Stitches

Who to see: Nurse / Health Care Assistant

Advice: Make an appointment with one of our Nurses or health care assistants.

Sick Certificates

Who to see: Inform the Receptionist

Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements.

Sick Note (Fit Note)

Who to see: Inform the Receptionist

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Sinusitis

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Skin Conditions

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Smoking Cessation

Who to see: Health Care Assistant

Advice: Please ask our reception team who will send your details to our Health Care Assistant who will contact you. If you would like help sooner please visit: www.nhs.uk/smokefree

Sore Eyes

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Sore Penis

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Sore Throat

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Stings

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Styes

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Sunburn

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Threadworm

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Travel Vaccinations

Who to see: Nurse

Advice: Make an appointment to discuss all your travel health needs.

Urine Infections

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Vaginal Discharge

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Verrucae

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Vomiting

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.

Warts

Who to see: Nurse

Advice: Please contact reception on 01225 789100 in the usual way to make an appointment.