Refund & Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Return Policy Does Not Apply To Products Purchased with a Discount Code. All Returns subject to a 20% restock fee at our discretion.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Goldcosmetics@yahoo.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Goldcosmetics@yahoo.com and send your item to: 1118 Avenue J, Brooklyn NY 11230

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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What People Are Saying About Us

"Gold Cosmetics has literally changed my life! Before them, I used to throw my money on such expensive products and nothing help. My friend told me about Gold Cosmetics, I tried and the rest is history. I am their client for good!!!"Daniel

"Best products in the world. Their products are actually WORK!. I saw dramatic results after few uses. Love them. Shoval, Zehava and the stuff are really nice, warm and welcoming people. Highly recommended!"Ayelet

"Zehava is a magician. She helped my 17 years old son. He had severe acne and scars all over his face. He didn't even want to go to school, he was embarrassed. Zehava changed his life 180 degrees. My son is Happy. Thank you so much Zehava, I cannot thank you enough. You are so great".Yolanda

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