Friday, October 28, 2016

Insurance Services Roundtable – November 10, 2016

Industry Focus, Insurance KM Roundtable

We continue our series across service sectors familiar to Chicago. Our focus this month is Insurance. Joining us are distinguished KM professionals, Neeru Arora, Chief Knowledge Officer for Aon plc, and Robert Burns, Director of Knowledge Management for MetLife Group Benefits Operations. Moderating this roundtable session is Dr. Anthony J. Rhem who recently published Knowledge Management in Practice (CRC Press, 2016). Our accomplished panelists will describe challenges unique to insurance, articulate successful approaches, and share stories from the recent past. Members from the audience are welcome to interact and help bring distinction and contrast to the Insurance industry.Please Reserve your seat today!

(Please enter the Aon building at the east entrance off Randolph Street, and check with the Security Desk. Inform the desk that you are attending the KM Chicago Event which will be held on the 3rd Floor.)

Biography

Neeru Arora

Neeru Arora is the Chief Information Officer (CIO) for Aon
Service Corporation and, Chief Knowledge Officer for Aon plc. She leads an
organization of 250 colleagues, focused on enabling growth, operational
efficiency and stability. She is responsible for a vast number of portfolios,
including sales and marketing, financial management, human resource management,
procurement, legal, audit, compliance and treasury.

Additionally, Neeru is accountable for the creation and
execution of Aon’s Knowledge Sharing strategy, part of the unmatched talent
agenda. Under her leadership, the firm
will continue to develop capabilities that make it easier for colleagues to
find expertise, content and communities to better serve our clients, drive
growth, and improve colleague productivity. She is also responsible for
delivering Aon’s new global intranet and collaboration tools to enhance
communications capabilities and help build a connected company.

Neeru is a proven leader with over 20 years of experience,
developing, driving and implementing strategies for growth and operational
excellence within large organizations. Prior to joining Aon, Neeru served as a
consultant at McKinsey, where she worked with global clients from various
industries, focusing on areas of technology management, operations outsourcing
and financial transparency. Prior to McKinsey, she served as a Director and
Chief of Staff to the Global CIO at UBS. Neeru started her financial career at
the Chicago Board of Trade where she was a Fixed Income Economist and led many
public investigations in partnership with the Commodity Futures Trading Commission
(CFTC).

Neeru holds a Bachelor of Science degree in Finance and
Economics from Loyola University.

Biography

Robert Burns

Robert Burns enjoys over 20 years of creating and building strategic
Knowledge Management (KM) platforms that enable the business to achieve its
goals. Additionally, Robert has leveraged past experience with education, technology
consulting, business training, and on-the-job KM experience to approach KM
holistically and integrate it into organizations at the process level and
culturally. Having the opportunity of starting KM from the beginning in
multiple organizations forced him to find several methods to influence &
educate leadership and associates; plus ways to show KM’s value. He describes two key success factors: 1) Focus on evolving KM governance and processes to
establish a solid, but agile foundation that is continually aligned with the
business strategy and culture (without a solid KM foundation the KM solutions
and technologies will not be as effective or sustainable); and 2) Build KM platforms
that focus on providing content that is easily available at the time of need,
specific to an associate’s role and task, and integrated into the target
process and/or application. Robert believes that we must focus on better enabling associate
proficiency toward the achievement of organizational goals.

For the future, he looks forward to exploring the
evolving capabilities from Performance Support, data analytics/big data, and
cognitive computing.

Additional background: 1) High school and college
mathematics instructor, Unisys, Grant Thornton, Hitachi Consulting, and
currently director of KM at MetLife for 14 years. 2) Has presented at several
KM World annual conferences and at APQC KM Conferences. In 2015, MetLife was
one of five companies chosen for the APQC Connecting People to Content Best
Practices Study and Report (link).

Biography

Dr. Anthony J. Rhem

Dr. Anthony J. Rhem is a knowledge management consultant, trainer and researcher. He is an Information Systems professional with over thirty years of experience. As a Knowledge Management consultant he serves as adviser, strategist, information architect, and governance strategist in multiple industries including insurance, healthcare, legal, finance, and education. Recently a Professor and Director of Research at the Knowledge Systems Institute (KSI), he is now the Chairperson of the Board for KSI. Anthony is the author of many books and numerous articles including UML for Developing Knowledge Management Systems(CRC Press, 2005), and co-authoredKnowledge Management in Law Firms: Expertise in Action(GLB, 2016).

Dr. Rhem was educated at Purdue University (BS and NCAA Final 4 champion), DePaul University (MS), and Walden University (PhD). He is actively involved in national and international committees to strengthen KM education and awareness.

8 comments:

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