A current snapshot of all user sessions can be displayed by clicking
on the "User Sessions" button in the Admin page. Each user session begins
when a user logs in and ends when they click the Logoff icon (or when you
close their session, see below).
A tally of user sessions by license type as well as
total sessions allowed by each license key appears at the top of the page.
Please note that the Admin user session is not not counted against the
license limit.

Closing User Sessions

A listing of each individual user session follows, which includes the User ID
and last login time. For installations with both static and floating license
keys, the license type is listed for each user session.
A "Logoff" button appears for each
user session except Admin. You can terminate a user session by clicking the
Logoff button. This is useful in cases where the limit of active floating user
sessions has been reached causing another user to be unable to login. Also,
this Logoff functionality can be used to clear out all user sessions when
Administrative tasks need to be performed on the database (database backup, making
large changes, etc.)

Note: A user may only terminate their session by clicking the Logoff icon. Simply
exiting their browser will not terminate their session.
If a user does exit their browser (or shuts down their machine) without clicking
the Logoff icon, they can end their previous session by attempting to login again.
At that point they will be offered an opportunity to terminate their previous
session. By answering YES to terminating their previous session (and then clicking
the Logoff icon at some point after successfully logging in this time), they can
remove any "stale" sessions they have created without your assistance.
Similarly, if a user browses off to another site without clicking the Logoff icon
to end their ProblemTracker session, they can click the Back button
on their browser several times to return to the last ProblemTracker
page they were on and then click the Logoff icon. Or, they can simply browse
back to the login page, login again (in this case no message about a previous
session will be displayed as cookie information in their browser lets us know
which session they were previously using), then click the Logoff icon on the Home
page when it is displayed. ProblemTracker does not allow more than one active
session per user account (irrespective of license type), so if a user logs in
and then logs off they can always be certain that they have not left any
active sessions around. The information above is explained to your users in the
Logging In section of the User's Guide, though
you may wish to provide an explanation that is more specific to your
ProblemTracker configuration.

Session Timeout

Upon installation, the default session timeout is 12 hours. This setting can be adjusted
for each workgroup and for the Workgroup Management System through your web server settings
in Internet Information Server. To adjust the session timeout,

Launch Internet Services Manager for IIS

Under the web site where you have installed ProblemTracker, locate the virtual
directory of the workgroup you wish to modify. To adjust the timeout for the Workgroup
Management System, locate the ptadmin virtual directory.

Right click on the virtual directory and select Properties.

In the Virtual Directory tab, click on the Configuration button.

Click on the App Options tab. You will find the Session Timeout option
under Enable Session State. Specify a value for Session Timeout in minutes.
The default is 720 minutes. It is recommended that you do not set this value to fewer
than 20 minutes.