Our Clinical Approach

We believe recovery is possible — and we have created a system to help people regain their health, hopes, dreams, and life roles.

Telecare was founded on the belief that rehabilitation and recovery from serious mental illness are possible. We have consolidated our learning and experience into the Recovery-Centered Clinical System (RCCS), a richly personal, holistic, and comprehensive approach to recovery.

The system was developed internally over 20 years with extensive involvement from Telecare's clinical and operational staff at all levels. The RCCS was also deeply shaped by direct input and collaboration with our clients and peer employees. Telecare has provided training and consultation on our RCCS with selected customers, including the State of Oregon.

The RCCS is based on a belief that recovery can happen, but it does not cause recovery to happen. Instead, the RCCS strives to create an environment that supports recovery. It does this by concentrating on two distinct but complementary areas: culture and conversations.

Culture is focused on the recovery environment. The recovery environment is created collaboratively by staff and the individuals served, and by the interpersonal relationships that are developed to foster a supportive program setting. At Telecare, culture work focuses on five areas of awareness: uniqueness, power, judgment, motivation, and respect. We believe that when we are mindful of these areas of awareness and thoughtful about our words and actions, we can cultivate an environment where recovery can grow and thrive.

Conversations are focused on the individual. Conversations encompass five components: identity, hope, choice, harm, and connection. We believe that when people are asked about themselves and these important topics, with curiosity and non-judgment, that it creates space and opportunity for people to awaken and enliven their recovery process.

Telecare's Recovery-Centered Measures (RCM) Tool

Telecare created a research-validated tool to support our RCCS. This tool, Recovery-Centered Measures (RCM), enables Telecare programs to measure their recovery-centered culture. Staff as well as individuals served give feedback on how the culture impacts them and the services being delivered. Results are used to identify and grow strengths within a program as well as to provide an opportunity for cultural improvement initiatives.