I am so sorry the wand was bent during shipment- I'm glad you were able to still make it work. If we shipped them freight it would substantially increase the cost.

A damage claim could have been filed with UPS, even if they dropped the unit off when you weren't there. As we explained on your invoice and in our Return Policy that needs to be done right away, and I'm afraid that window has closed in your case.

I was able to straighten it enough to use it. It's just soft aluminum. The reason it got damaged was 1) it was poorly packaged in a simple cardboard box with minimal paper packing and 2) it came via UPS who don't care about treating packages with any sort of care.

Pros:Easy To Use

Cons:Packaging

Michael Recommends This Pressure-Pro Product

Product Expert

Michael,

I am so sorry the wand was bent during shipment- I'm glad you were able to still make it work. If we shipped them freight it would substantially increase the cost.

A damage claim could have been filed with UPS, even if they dropped the unit off when you weren't there. As we explained on your invoice and in our Return Policy that needs to be done right away, and I'm afraid that window has closed in your case.

Very impressed with this item, not to mention the speed of shipping. I received it the same day I got the email that it was shipped.

Pros:Durable, Price, High Quality, Easy To Store

Jim Recommends This Pressure-Pro Product

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33

Joseph H.Apollo Beach, FL

REVIEWED

SEP.

06

2016

I Say Don't Bother With This Extension

Wow-- it was delivered within a few days, very unexpected. Packaging was intact with no damage.

Unfortunately, the poor quality Chinese male fitting that is supposed to insert into your wand won't go in all the way. Comparing it with other attachments I have it is clear that the fitting is not of the dimensions as the other attachment fittings.

I contacted Pressure Washers Direct about this issue and their response was that I should purchase a new wand from them !!! They did not even attempt to resolve the issue with their sub-par merchandise.

Bottom line is that this is a piece of junk and a waste of money and the worst customer service ever.

Wow-- it was delivered within a few days, very unexpected. Packaging was intact with no damage.

Unfortunately, the poor quality Chinese male fitting that is supposed to insert into your wand won't go in all the way. Comparing it with other attachments I have it is clear that the fitting is not of the dimensions as the other attachment fittings.

I contacted Pressure Washers Direct about this issue and their response was that I should purchase a new wand from them !!! They did not... more

Joseph Does Not Recommend This Product

Product Expert

Joseph,

I'm sorry the fitting on the wand didn't fit your pressure washer properly. All 1/4" quick connectors are supposed to be the same dimensions, but sometimes that isn't the case. Others have used this wand with their pressure washers with no problem, so a newer spray gun could be a workable solution. Returning the wand is another option- we want our customers to be happy with their purchases.

I checked your file, it shows that we requested a refund for you on 9/7. I will be happy to follow up and make sure that all is in order.

Used the 72" aluminum extension to clean my siding using a Briggs & Stratton pressure washer. It attaches to the wand perfectly.

When attaching the different sprayer nozzles I had to push the retaining ring forward to totally engage the nozzle. The only difficulty I had was holding the wand steady while power washing due to the wobble in the 72" extension.

Not sure whether this is even correctable and it wasn't that much of a problem.

Cary Recommends This Pressure-Pro Product

Product Expert

Cary,

Pushing high-pressure water through these light weight and inexpensive 6 foot wands will cause them to flex and wobble- it's the nature of the beast.

The much sturdier (and consequently more expensive) Telescoping Spray Wands will flex when high pressure water flows through them, but they are engineered to be more stable.

The longer the wand, the stronger you have to be in order to control it.

A simple extension well made. IT TOOK 10 DAYS to arrive slow shpping!! but is the only option out here for now.
READ IT SAYS 7 DAYS HANDLING TIME !!!

Bolivar Recommends This Pressure-Pro Product

Product Expert

Bolivar,

This wand comes directly from the folks at Pressure-Pro. Our website says it ships from them in 2 to 5 business days (Monday thru Friday, excluding holidays). You placed your order on Friday, 6/10, we sent your order to Pressure-Pro the same day.

Your order left Pressure-Pro in Florida on Monday, 6/13- the very next business day. UPS says they delivered it to you in Illinois on Thursday, 6/16- only 4 business days after you placed your order.

Even if you add in the weekend, it was still only 6 days total and completely within the window we specified. We appreciate your business- I'm sorry you didn't allow for normal shipping times in your schedule.