topic Re: Q60r Soundbar Audio Dropouts with Atmos content. in Audio & Videohttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533125#M5891
Sorry I edited my post to reflect Q70r. I have the Q70r soundbar.Wed, 29 Jan 2020 00:21:16 GMTRomy1012020-01-29T00:21:16ZQ70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1532248#M5883
<P>I have a Samsung Q70r Soundbar connected to a Samsung Nu7100 75 inch TV via hdmi3 (arc) to the soundbar hdmi port.</P><P>&nbsp;</P><P>Watching any content on Netflix from the TV with Atmos, the soundbar goes into atmos mode, but every 10 seconds or so there is an audio stutter and the led on the soundbar comes on saying atmos.</P><P>&nbsp;</P><P>Watching atmos is unusable with this setup and I am left changing the tv audio setting to Dolby digital instead of Dolby digital + so I can watch content without constant audio hiccups.</P><P>&nbsp;</P><P>Is there a fix or is this just a defect of the product.</P><P>&nbsp;</P><P>I am using supplied high speed hdmi cable that says ethernet compatible and all firmware on both devices are current.&nbsp;</P>Wed, 29 Jan 2020 00:20:24 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1532248#M5883Romy1012020-01-29T00:20:24ZRe: Q60r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533106#M5888
I wasn't aware that the Q60 supported Atmos.Tue, 28 Jan 2020 23:30:30 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533106#M5888MPJ812020-01-28T23:30:30ZRe: Q60r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533125#M5891
Sorry I edited my post to reflect Q70r. I have the Q70r soundbar.Wed, 29 Jan 2020 00:21:16 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533125#M5891Romy1012020-01-29T00:21:16ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533683#M5893
<P>Hey&nbsp;<LI-USER uid="1800257"></LI-USER>.</P>
<P>&nbsp;</P>
<P>How fast is your internet connection? Is it strong, stable and fast? Netflix recommends an&nbsp;<SPAN>internet connection speed of at least 3MB per second for the stream to remain uninterrupted.&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Also, don't forget for the UHD stream (which you need for the Dolby Atmos) you need the Premium service that Netflix offer.&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>If Netflix is the only app that is having issues like this, then I'd check both the above.&nbsp;</SPAN></P>Wed, 29 Jan 2020 10:18:55 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1533683#M5893DannyT2020-01-29T10:18:55ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534079#M5895
<P>I have gigabit fiber so connection is not an issue, and I have the top tier Netflix. Atmos is the only issue and of all the streaming providers I have, Netflix is the only one that offers atmos.&nbsp;</P><P>&nbsp;</P><P>I will try and get a new hdmi cable and see if that helps.&nbsp;</P>Wed, 29 Jan 2020 12:30:00 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534079#M5895Romy1012020-01-29T12:30:00ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534116#M5896
Definitely a good shout. Remember it has to be an ethernet compatible HDMI lead. <BR /><BR />Do let us know how it goes!Wed, 29 Jan 2020 12:47:06 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534116#M5896DannyT2020-01-29T12:47:06ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534763#M5901
<P>For me the same situation...When i plug from pc to Sounbar and from sounbar to tv, then reading Dolby True HD/Atmos track. Soundbar showing Atmos logo, but HDR +Atmos files lagging sound and video with green dots, because of lack hdmi arc 1Mbps output...When i plug pc to tv, and sounbar arc - everything perfect, but havent atmos sound (tv doesnt support from netflix)...Simple Dolby Tracks sound perfect.</P>Wed, 29 Jan 2020 17:58:43 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534763#M5901DonnyAtmos2020-01-29T17:58:43ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534786#M5902
If u want to get fix that problem. You need From PC (Madvr) HDMI out connect to TV HDMI in.And Second hdmi cable (or Display Port To HDMI Adapter) send audio only signal to sounbar HDMI IN...In one word - forget and doesnt use both ARC ports<img id="smiling-face" class="emoticon emoticon-smiling-face" src="https://eu.community.samsung.com/html/images/smilies/1.samsung_1f0cf.png" alt="" title="" /> Now im watching Dolby True HD Atmos movies and netflix webrips DD+ Atmos with no problems!<img id="smiling-face" class="emoticon emoticon-smiling-face" src="https://eu.community.samsung.com/html/images/smilies/1.samsung_1f0cf.png" alt="" title="" /> We wait next gen sounbars with hdmi 2.1 (eArc)Wed, 29 Jan 2020 18:08:04 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1534786#M5902DonnyAtmos2020-01-29T18:08:04ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1535459#M5911
<P>I have the same soundbar and having the exact same problem. I just bought a new HDMI cable which has high gb ethernet support but the problem persists. Any solutions so far ?</P>Thu, 30 Jan 2020 06:21:20 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1535459#M5911Nebtawi2020-01-30T06:21:20ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1536163#M5914
<P>I changed my hdmi cable and the problem persists as well. I assume now it's a problem with the tv/soundbar combo. Stinks to have this problem as that's the only way to receive atmos.&nbsp;</P>Thu, 30 Jan 2020 12:46:20 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1536163#M5914Romy1012020-01-30T12:46:20ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1536953#M5915
<P>Do you think there is a way to get Samsung involved in this? I specifically bought this Samsung Soundbar and Samsung TV to easily get Atmos, and even with both Samsung products in the mix, it still does not work as advertised.</P>Thu, 30 Jan 2020 19:27:34 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1536953#M5915Romy1012020-01-30T19:27:34ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1536965#M5916
<P>I'm using it with a brand new Sony x950g 65" btw not Samsung TV but my TV supports both Vision and Atmos so don't know I think this issue is about the soundbar. I contacted Samsung about this they said they'll review it and someone from tech dep. will contact me soon. I'll keep you updated</P>Thu, 30 Jan 2020 19:31:43 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1536965#M5916Nebtawi2020-01-30T19:31:43ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1558612#M6028
<P>Samsung will be coming today to check for the issue at my home. I'll keep you updated... Any luck on your end so far ?</P>Wed, 12 Feb 2020 23:04:25 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1558612#M6028Nebtawi2020-02-12T23:04:25ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1615075#M6198
<P>Samsung came and checked but somehow everything was ok. Now everything is back to how it was stuttering continues. Will never buy Samsung products ever again. Don't recommend to anyone thinking to buy q70r soundbar</P>Tue, 17 Mar 2020 19:36:12 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1615075#M6198Nebtawi2020-03-17T19:36:12ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1754993#M7179
<P>Has anyone found a solution for this problem? I am having the same issue</P>Thu, 21 May 2020 14:13:08 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1754993#M7179Paulg1012020-05-21T14:13:08ZRe: Q70r Soundbar Audio Dropouts with Atmos content.https://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1765157#M7283
I have the same problem with my TV Q70r and Soundbar Q70. I have tried everything and nthing works. Samsung must release a update!Tue, 26 May 2020 21:30:11 GMThttps://eu.community.samsung.com/t5/Audio-Video/Q70r-Soundbar-Audio-Dropouts-with-Atmos-content/m-p/1765157#M7283marcoslazzarin2020-05-26T21:30:11Z