Delayed and damaged baggage

What should I do if my baggage is delayed?

If you can't find your baggage at the terminal, you should visit the baggage services desk at the airport. This is usually found in the customs hall near the baggage claim area.

At the baggage services desk you can fill out a Property Irregularity Report (PIR) which will contain a unique reference number that we can use to trace your baggage. Then you can use your reference number to check the status of your baggage.

In the report you should include as much information about your baggage as possible, including the colour, brand and any identifying marks. If you have left the airport without filling out a report, please get in touch with us as soon as possible.

When we receive your baggage, we’ll contact you to arrange a delivery time, subject to approval by customs.