The Pharmacy Guild of Australia’s Quality Care Pharmacy Program (QCPP) is a quality assurance program for community pharmacy, and provides support and guidance on professional health services and pharmacy business operations.

Operating now for over 14 years, QCPP was developed by the Pharmacy Guild of Australia in 1997 in consultation with the Pharmaceutical Society of Australia and other industry stakeholders.

There are many benefits to becoming an accredited pharmacy in the Quality Care Pharmacy Program (QCPP). By increasing the number of accredited pharmacies in Australia, the QCPP aims to ensure that community pharmacies provide a uniformed approach when delivering professional services and customer care.

Benefits in Brief

Improved performance of the pharmacy team in delivering a consistently high level of service to customers.

Increased staff empowerment and higher levels of productivity.

Improved business management as a result of properly-documented processes.

Higher levels of customer satisfaction in the quality of the services that the pharmacy delivers.

Benefits for Customers

A higher level of professional and customer service.

Assurance that the pharmacy conforms to industry and professional standards.

Confidence that the pharmacy has mechanisms in place to identify and eradicate any customer issues or problems

Confidence that pharmacy staff are trained to refer the best level of assistance, and that they will not provide advice in areas outside their area of responsibility.

As part of our ongoing effort to provide the best quality in all that we do for our customers, this is just one more step in raising the bar in quality product, service and advice delivery while still maintaining discount prices.