Performance Improvements

Above : The NMS Vaccines Officer - William Musubire briefing NMS development partners on the cold chain capacity at NMS. NMS has the largest cold chain storage in East and Central Africa.

NMS uses MACS Warehouse Management System (WMS) which is a highly functional and flexible WMS.

Generally easy to use and effective in achieving accurate computerised stock quantity and location control, it manages Order processing (health facility budgets, budget holder to product relationships, etc)Goods receipt, put away, movements, picking (“blind-picking” ) , packing. It has inbuilt Radio Frequency Capability and Journey planning module which allows the orders to be assembled for each delivery journey

NMS has a modern 7,200sqm warehouse at Entebbe (present location) which is used for the orderly receipt, storage and packing of supplies destined to GOU Health facilities.

NMS delivers door to door at least once every 2 months to all government and other accredited facilities (2,953) countrywide following the predetermined delivery schedule. NMS also has a system that enable the processing of emergency orders within hours. Real time delivery updates to lower health facilities (HCIV, HCIII, HCII) can be accessed from our delivery online delivery monitoring application here

We have 2 shifts that work for 8hrs each (8am-5pm and 8pm-5am) Monday to Friday, but we also work on weekends and public holidays when need arises. Deliveries are made from 8am-5pm from Monday to Friday, including weekends and public holidays if necessary.

For the Hospitals , NMS vehicles directly deliver to their premises every month. Real time updates showing where NMS has delivered can be accessed from our online delivery monitoring application.

For lower health facilities, delivery is to the DHO’s premises. From the DHO’s premises, NMS then hands over the medicines to private providers who in turn deliver them directly to the health facility where the cartons for the individual facility with be opened and contents confirmed.

This handover is expected to be witnessed by district and local officials, including security officials .

We have, in addition, established regional customer care offices in 9 different parts of the country that keep in close touch with all our customers and ensure that they are updated on NMS’ services.

NMS Smart Care is a set of online tools (including mobile APPS - NMS SMART CARE APP and NMS LMD APP in Google Play Store) that enable Public Health Facilities and the general public to give and receive feedback on the medicine and medical supplies. Read More

LAST MILE DELIVERY (LMD)

NMS delivers medicine up to the facility’s doorstep. NMS delivers medicine to all health facilities from RRH’s, General Hospitals, HCIV’s, HCIII’s and HCII’s through a system called Last mile delivery Read More