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Senior Applications Support

Location:

Melbourne

Reference:

2412358fb

Who it's with:

This Senior App Support role is working within the foreign exchange group supporting their core trading platforms.

The Corporate & Institutional Banking division is making significant on-going investment in its FX systems. This includes the institutional trading platform and their corporate and retail distribution platform. The architecture comprises a mix of vendor (off-the-shelf) and in-house systems, with an increasing focus on internal build using Java and open source technologies. The infrastructure footprint covers multiple data centres in the UK, US, and Australia, including the banks hosting in AWS.

The FX technology team operates across Melbourne, Sydney and London and has end-to-end ownership of the software development process. We apply Agile SDLC practices, with frequent incremental deliveries to production, and achieve a high degree of automated test coverage. The team comprises business analysts, developers and testers all working together to deliver each sprint.

What you'll be doing:

Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.

Complete the necessary documentation to track and close support tickets and be on top of status updates to business users and management