HL PRO do not take any responsabilities regarding miss deliveries, it is the duty of the buyer to track the package with the provided tracking number, it is the duty of the buyer to contact the local EMS corresponding companies to reschedule a delivery if necessary.

It is the duty of the buyer to check with local tax authorities to know if a consumption tax and/or custom clearance fee are to be paid or not on arrival.

If it is proven that it is the buyer's fault that a package was not delivered, abuse of the Paypal refund system for not receiving a product will result in an immediate ban from all HL PRO services, such as but no only; direct sales, exclusive offers, also sales done by HL PRO partners.