Summary: Shifts in client demands and margin pressures are re-shaping the industry.

Key issues:
What are leading asset management firms doing to gain competitive edge?
How are they improving client service, enriching client experience and reducing costs?
How are they leveraging new technologies to increase operational efficiency?
What can you do to become a client servicing leader, not a laggard?
10:05 am - 11:05 am

Summary: Having only outperformed the global market seven times in the last 25 years, investors
could be forgiven for taking a cynical outlook on Japan. The market has long suffered from lacklustre
economic growth, deflationary issues and higher than average government intervention. Given recent
developments within the region, we are talking to some of the most experienced fund managers within
the Japanese equities sector to examine whether this view remains justified, the opportunities currently
presented, and how investors can best access them.

Key issues:
Politics - Japan has had six prime ministers since 2006 and pushing through any meaningful
legislation had proved difficult as a result. Do you feel this scenario is set to change, and what
policies in particular do you believe to be the most pressing for future growth?
Domestic opportunities in an ageing demographic - do they exist?
The rise of the Japanese multinational - Japanese companies with an increasing global presence
and the opportunities they present.
The Yen - views and strategies. Are hedged share classes now a necessity in the region?
Large versus small, value versus growth - views on which will outperform this year / the next
three.
11:30 am - 12:30 pm

Avaloq: Engaging with your clients: A Modern Approach

Chair/Moderator: Didier Matthey, Product Manager, Avaloq

Panel Speaker: Mike Pembroke, Avaloq

Summary: The session will look at the trends in digital delivery across the private banking and wealth management industry. Didier will demonstrate some of the tools that are available to help institutions improve customer service and how advisors can be better equipped to interact with their customers. This will include applications on Smartphone, tablets, touchscreens and traditional browsers.

Key issues:

What functions do wealth managers ask for?
What are the main requests from clients?
How do we ensure security across all channels?
Can digital help support the ‘unadvised’ following RDR - Can revenue be generated from this?
What tools are available today?

Speakers

Albert Abehsera

Chairman & CIO, IFDC

Prior to joining IFDC Albert spent ten years in international banking and merchant banking where positions included: from 1982 to 1983 Managing Director of the Merchant Banking division, Asia Pacific and Subcontinent of American Express International Banking Corporation and of AMEX Asia Limited (Hong Kong and Singapore); from 1975 to 1982 Deputy Managing Director and co-COO of Amex Bank Limited (London); from 1974 to 1975 Assistant Treasurer, Bankers Trust Company (New York and London); and from 1973 to 1974 Associate, Merchant Banking Division, American Express International Banking Corporation (New York).

Robert Brooke

Consultant, GLG Partners

Robert is a Consultant to the Japan CoreAlpha Team. He graduated from Cambridge University in England and also has an MBA degree from INSEAD in France. He has lived, worked and taught around the world, including periods in Canada, France, Germany and Japan as well as Britain. From 1985 to 1992, he worked for various international investment banks as analyst and strategist covering the Tokyo stock market. In 1992 Robert founded Brooke Research Ltd, an investment research company, to offer financial institutions independent advice on investments in the Tokyo market.

Peter Brunt

Associate Director – Fund Research, S&P Capital IQ

Peter joined S&P Capital IQ’s fund research team as a quantitative analyst in 2005. He became a fund analyst in 2006, and is currently responsible for the Japanese equities sector. He graduated from UMIST witha BSc Hons in Business Management, holds the IMC and is a CFA Charterholder.

Damian Bryan

CTO, Equipos

Damian Bryan has a long-established career in asset management and investment reporting. In 1999 following a successful career at Lloyds, where he gained a wealth of hands-on asset management experience, Damian co-founded Equipos. The company has grown to become one of the world’s most successful firms in the client communications software sector. Damian’s expertise spans all aspects of institutional and private client communications, from business needs analysis through to implementation, and he is a recognized thought leader in the client reporting community.

Corvin started his financial career in 2001 at JPMorgan working in Market Risk Management. Between 2003 and 2004 he was a quantitative analyst at the start-up fund Brevan Howard, in charge of constructing the risk infrastructure and developing trading models.

In 2005 he joined Barclays Capital as Global Head of FX Options Strategy, raising the profile of the quantitative research group, helping to raise BarCap’s rank in the Euromoney FX polls. He was also instrumental in developing the Intelligent FX Carry Index for BarCap, which led to $1bn in sales of structured notes.

From 2006 to 2008 he was a systematic trader at Peloton Partners LLP where he ran a $100mn portfolio.

In 2008, Corvin went to Deutsche Bank where he assisted in re-designing the investment bank’s risk systems. From June 2010 to May 2011 Corvin worked closely with the high frequency prop FX desk at Deutsche Bank, developing new intraday trading models.

Harriet Davies

Editor, Family Wealth Report

Harriet Davies is the editor of Family Wealth Report, ClearView Financial Media's publication covering the North American wealth management and family office industry. Before this, she was a reporter at WealthBriefing for two years, covering the European wealth management industry, and deputy editor of Offshore Red. She has a Masters in Development Economics and a BSc in Economics from the University of Sussex.'

Peter Dingomal

Business Development Manager, Avaloq

Peter Dingomal is a seasoned business development manager in financial services technology . With more than 30 years’ experience he has encountered most of the business challenges facing financial institutions today.

He started life as a bank clerk, posting entries into manual ledgers. He realised there must be a better way to do things and started his career in Financial IT. Now having passed through almost every role in the industry, working in the UK, Russia, Switzerland and France, he is helping to build the Avaloq business in the UK.

James Edsberg

Partner, Gulland Padfield

James Edsberg is a Partner at Gulland Padfield, the business consultancy that works with Private Banks and Wealth Managers to improve Performance and Profitability through greater client focus. He is the author of the Client Centric Index www.clientcentricindex.com and its associated transformation programs. (The Client Centric Index is the world’s first on-line free access diagnostic which enables management teams to assess and benchmark how client focused they are – and helps them take the first step towards transforming their business model to align their Strategy, Operations and Culture better to their Clients and Markets.)

In the last 12 years, James and his team have rolled out Client Centric strategy initiatives to 4 of the top 10 global banking groups, 3 of the top 6 global private banks, 6 out of the top 10 global accounting firms, 3 of the top 10 global property consultancies, 3 out of the top 5 global executive search consultants and 22 of the top 30 international, UK-headquartered law firms.

Alan Hamilton

CEO, Equipos

Alan is an accomplished business leader with more than 27 years of experience in all aspects of business management. He has held executive positions in financial services, telecommunications and government sectors, and has a proven record in bringing hi-tech businesses to market leadership positions. Since joining Equipos in 2007, the company has achieved tremendous growth and global expansion.

Previously, Alan was Managing Director of Actuate UK, where he quadrupled the firm’s business intelligence and information management business in just three years. Alan also led government sector sales at Informix Corporation, a leading developer of relational database software, and has developed go-to-market plans for a wide variety of technology and marketing businesses.

Alan is a recognized expert and thought leader in client communications and reporting and is a frequent speaker at industry events around the world.

Alan Higgins

Chief Investment Officer,
UK Investment Office, Coutts

As Chief Investment Officer for the UK, Alan is responsible for the management of the UK based discretionary managed portfolios and contributing towards global investment strategy for the major asset classes.

Alan has over 20 years of experience in portfolio management. Prior to Coutts, he worked at Morgan Stanley Wealth Management where he specialised in asset allocation and alternative investments. His previous experience includes senior roles in fixed income portfolio management and working for a multi-strategy hedge fund. Alan is also a non-executive director of Nestlé's UK and Swiss pension fund management companies.

Christopher Jones-Warner

Chartered FCSI

Christopher trains wealth managers in communication skills that build trust and rapport with clients and colleagues.

He runs the Chartered Institute for Securities and Investment’s ‘Mastering Communication with Clients and Colleagues’ and ‘Advanced Leadership Skills for Investment Seniors’ courses and regularly leads City workshops, seminars and conferences.

He was a Member of the Stock Exchange in 1989, and managed Quilter Goodison private clients before moving to Westminster lawyers Bircham Dyson Bell in 1995 to set up and run their fund management operation. He was also a director of the Association of Solicitors and Investment Managers.

As a Senior Adviser to the CISI, he was responsible for compiling the content for their flagship Masters in Wealth Management qualification and is Chairman of the CISI’s Wealth Management Forum.

Penny Lovell

Head of Client Services, Close Brothers Asset Management

Penny was appointed Head of Client Services at Close Brothers Asset Management in 2012. She has over 20 years experience advising private clients, families and charities. Penny’s career began at Friends Provident on the financial services graduate training programme. Penny then joined Coutts as a Financial Planning and Investment Manager and went on to run the Sports and Entertainment team. Penny worked for ten years at Fleming Family and Partners as a Client Adviser for the Fleming family. In her role as Head of Business Development she also developed FF&P’s broader family office service to include governance, philanthropy and next generation education. Before joining Close Brothers, Penny was a Managing Director and Client Adviser in the Wealth Management business at Rothschild.

Dr Tim May

Chief Executive Officer, APCIMS

Dr Tim May is Chief Executive Officer of APCIMS, the Association of Private Client Investment Managers and Stockbrokers.

Up until October 2010, Dr May was a member of the Executive Management Team at Euroclear and Chairman of Euroclear UK & Ireland, EMXCo and Xtrakter. Dr. May joined the Euroclear Group as Chief Executive Officer of CRESTCO and a member of the Euroclear Executive Team in 2004.

Previously, Dr. May was Chief Operating Officer (COO) of Gerrard, the UK private client wealth management company. Prior to joining Gerrard in 2002, Dr. May was head of UK Operations and joint IT Head Worldwide for Investec. Before this, he was COO of Carr Sheppards Crosthwaite and Sheppards.

His commercial career began at Chemical Bank, followed by seven years at Citicorp and later at the stock-broking firm Scrimgeour Vickers Asset Management. Before embarking on a career in finance, Dr. May was a teacher for several years. He continues to lecture from time to time, primarily in the UK securities marketplace on a wide variety of topics.

Matthias Memminger

Partner, PwC

Matthias Memminger is Partner at PricewaterhouseCoopers AG and has been working as a management consultant since 1995 (Mitchell Madison Group, Accenture and b&m management). Matthias’ core competency is strategic consulting for European based banks. He he has extensive experience in the field of regulations particularly with the implementation as well as the impact of business models. In addition to his Partner role within PwC, Matthias is the global PwC co-lead for RRP.

Stuart Newey

Managing Director,
UK Business Improvement, Coutts

As Managing Director, UK Business Improvement, Stuart is accountable for the identification and delivery of projects to optimise and commercialise our UK business franchise.

Stuart has, over the last 30 years experience in Retail Banking and Wealth Management, undertaken a range of roles from day to day operational management through to the delivery of strategic change. Stuart previously ran the investment operations function for Coutts & Co for a number of years prior to acting as the Programme Director for the migration of the UK Businesses of RBS Wealth Management onto the Avaloq platform.

Robert Quinn

Chief European Strategist, S&P Capital IQ

Robert is Chief European
Strategist at S&P Capital IQ. He joined S&P Capital IQ's equity
research group after previously spending time at New Star Asset Management,
where he was a Front Office Analyst across multiple regional desks, and also
spent time at Abbey National Treasury.

He is responsible for
co-ordinating directional views on equity markets across the S&P Capital IQ
European Equity Research department. He also chairs the European Investment
Policy Committee and publishes regular updates on sector recommendations and
index targets. He also runs a long/short portfolio that captures the best
top-down and bottom-up ideas of the department.

Hannah Skeates

Advisor, University of Cambridge Programme for Sustainability Leadership

Hannah is currently advising the University of Cambridge Programme for Sustainability Leadership (‘CPSL’) on their finance industry initiatives. CPSL’s leadership groups help senior industry practitioners identify required change within their sector, and assist them in taking practical action, often collectively with their peers.

Prior to working with CPSL, Hannah had a 15-year tenure at Barclays Global Investors, subsequently BlackRock, where she was significantly involved in the development and growth of the global iShares ETF business. Hannah held various senior product and strategy roles in the US and UK, and was latterly Head of Business Strategy for iShares in Europe.

Wendy Spires

Head of Research, ClearView
Financial Media Ltd

Wendy Spires is head of research at ClearView Financial Media Ltd, producing in-depth reports on a whole range of issues affecting the global wealth management
industry, ranging from client experience and branding and marketing, to trends in talent management and risk-profiling. An experienced journalist, she has
been covering the global wealth management industry and the broader luxury sector for close to five years in her capacity as group deputy editor at ClearView Financial Media Ltd– publisher of WealthBriefing, WealthBriefingAsia and
Family Wealth Report.

Tom Slocock

CEO, UK Private Wealth Management, Deutsche Bank

Tom Slocock assumed the role of Managing Director and CEO of Deutsche Bank’s UK Private Wealth Management division on 1 March 2009. He joined Deutsche Bank from Credit Suisse where his last role was as the London Head of International Private Banking. Tom joined Credit Suisse as part of the acquisition of Donaldson, Lufkin & Jenrette.

Tom has spent his entire career in the wealth management industry, having previously worked in the Private Client Services groups at Goldman Sachs and Lehman Brothers. Tom's focus has been working with wealthy and sophisticated UK based individuals and families, and helping to source bespoke solutions tailored to their specific needs.

Bruce Weatherill

Weatherill Executive Consulting

Bruce is a Chartered Accountant with over 35 years Financial Services Industry experience around the world.

Bruce was a Financial Services Partner in PwC for 20 years providing both audit and a wide range of consultancy services to global Merchant Banking, Private Banking / Wealth Management, Investment / Fund Management, Private Equity, Real Estate and Alternatives clients. He was lead partner and a trusted advisor to a number of PwC's global Investment Management and Private Banking clients including Fidelity International Limited, Gartmore, Schroder's, Cofunds, Rathbones Plc, Fleming Family and Partners, RBC Dexia Investor Services, Equity Trust, Generation and others. He was for over 10 years Global Leader of PwC's Private Banking and Wealth Management practice and key driver and author of their widely acclaimed bi-annual Wealth Management Report. He was also an adviser to the Governments of two offshore centres and worked with Regulators around the world.

Dylan Williams

Managing Director, London, North and Ireland, Coutts

Having been awarded a sports scholarship at Providence College, Rhode Island Dylan graduated with an economics degree and joined the Coutts graduate scheme in 1998. In 2001 Dylan moved to Manchester as a Private Banker and quickly expanded his predominantly sports & entertainment portfolio to include some of the Region’s leading entrepreneurs, alongside lottery winners and professionals. In 2007 Dylan and his team played a pivotal role in piloting the Team Banking model which was subsequently rolled out across Coutts UK.

In 2008 he was appointed Managing Partner of the North West. In 2010 and 2011 Dylan was recognised by the PAM Awards as one of the Top Forty Under Forty. In 2011 the Region expanded to include the North East and Midlands and then Dylan was appointed as Managing Director, North & Ireland later that year. In 2013 Dylan’s responsibilities increased to include a London based Entrepreneurial team based in 440 Strand.