Lakeside Veterinary Clinic

88 Libby Hill RoadOakland, ME 04963

(207)465-7387

www.lakevets.com

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If your or our schedule does not allow a scheduled appointment on a specific day, it may be possible for you to drop off your pet early in the day and pick up later, so that we can fit in an exam as soon as a break in the schedule allows. Please note we want to give each patient the thorough attention he or she needs, including your pet.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks (established clients only). For checks we use Cross Checks automatic check reader. We are also now able to offer attractive credit options for clients through CARE CREDIT; this is now accepted by most veterinarians and is convenient for emergency as well as planned veterinary expenses. Clients can apply online at any time through their website, Carecredit.com.