MELVILLE, N.Y. — (BUSINESS WIRE) — November 7, 2014 —
Canon U.S.A. Inc., a leader in digital imaging solutions, today
announced the grand openings of two new Customer Service and Support
Operation Centers – the Canon Experience Center in Costa Mesa,
California and the Western expansion of Canon Information Technologies
Services, Inc. (CITS), a customer call center in Albuquerque, New
Mexico. The openings of these centers symbolize Canon’s commitment to
providing customers with top-quality service, support and education from
coast to coast.

The Canon Experience Center, a new branch of the Canon Americas
Marketing Engineering Technology Center (METC), opened its doors on
November 5 to celebrate the grand opening of the facility and the
customer-focused features and offerings within the space. Following the
opening of the Canon Experience Center, the Company celebrated the grand
opening of the CITS customer call center on November 6. Albuquerque
Mayor Richard J. Berry marked the occasion, along with Canon executives
and staff.

“The grand openings of the new Canon Experience Center and the
additional CITS call center are a testament to Canon’s commitment to our
customers,” said Yuichi Ishizuka, president and COO, Imaging
Technologies & Communications Group, Canon U.S.A., Inc. “These
facilities will allow us to connect with our customers on the west coast
and further support the needs of all our customers, no matter where they
are located in the U.S.”

The opening of the 38,000 square-foot Canon Experience Center in Costa
Mesa signifies the completion of a renovation of an existing Canon owned
facility, which now offers innovative, meaningful face-to-face service
and support experiences to customers, clients and partners. The new
facility features comprehensive and high-quality customer experiences,
including an education center and 35-seat theater where Canon Live
Learning, Explorers of Light (EOL) and Canon Professional Services (CPS)
events will be held throughout the year. The Canon Experience Center
also has a nearly 5,000 square-foot, state-of-the-art showroom that
displays Canon products ranging from the Canon PowerShot family to the
Cinema EOS lineup to large format imagePROGRAF printers. A CPS
members-only lounge where members can relax while their equipment is
being cleaned or repaired, as well as a photo studio providing even more
onsite convenience to Canon customers are housed within the building.

Throughout the facility there are a number of image galleries that
feature images taken by Canon EOLs, along with several images that were
captured by Canon customers, including two Canon CPS members and four
participants of a Canon Live Learning Destination Workshop.

“I feel honored to have my work recognized by Canon and showcased in the
gallery at the Canon Experience Center,” said Chris Martin, photographer
and Canon Live Learning participant. “The resources Canon provides to me
as a photographer run the full spectrum, from video tutorials to
instruction manuals, covering not only the nuts and bolts of the
cameras, but also how to use these features to produce optimal results.
Even more invaluable, though, was the hands-on instruction during the
Live Learning event that brought out a creative side of me that I never
knew I had.”

The Canon Experience Center will be home to approximately 75 experienced
employees when fully staffed, and will host ongoing Canon employee
training. In addition, the Canon Experience Center features repair and
maintenance operations for Canon’s extensive lineup of consumer and
professional products, including Cinema EOS and EOS Digital SLR cameras,
PowerShot Cameras, high-definition camcorders, 4K reference displays and
all of Canon’s lenses, including EF series photography lenses, Cinema
lenses and broadcast lenses. Repair operations at the facility include
10 state-of-the-art camera body and lens adjustment rooms, Canon’s most
advanced adjustment and calibration equipment, and a spare parts
inventory.

The new 33,682 square-foot CITS call center in Albuquerque, which
officially began operations in June 2014, provides support to Canon's
growing professional photographic, cinema, printing and office solutions
customers. By spring 2015, the center will also support customers using
small office and consumer imaging products, including digital cameras,
camcorders, large format printers and copiers. Canon’s customer focused
investment in the new call center includes state-of-the-art data center
technology that help ensure the Albuquerque, New Mexico and Chesapeake,
Virginia locations are able to conduct uninterrupted operations 24 hours
a day, 365 days a year.

The expansion of the CITS service and support footprint to the west
coast demonstrates Canon’s dedication to providing high-quality customer
service with 100 percent U.S.-based Canon employees. The Albuquerque
location was specifically chosen because it will help better serve
customers from coast to coast. The area has a stable climate, the
ability to service multiple time zones and a well-educated largely
bilingual workforce. It is anticipated that the support center will
create at least 150 customer service, direct sales and technical support
positions over a three-year period.

“We are thrilled to have Canon ITS here in Albuquerque,” said Mayor
Richard J. Berry. “By selecting Albuquerque, Canon capitalized on a
qualified and culturally diverse workforce and a location with a stable
climate for business operations. They have made a strong commitment to
our community and have proven to be a great fit in our growing business
sector. We thank them for their many contributions to our community.”