6: Manage Clients & Sites

Managing multiple clients or sites? It’s a breeze to add individual (unlimited!) organizations to keep things in order across your clients.

» Create: Visit the Settings page and click the + next to Organizations on the left to add as many organizations as you’d like.

» Customize: Each organization has its own “ticket submission” email address, as well as custom categories and attributes.

Incoming tickets will be tagged appropriately so you can easily see who’s sending what. You’ll see organizations on the main ticket table and on individual tickets, and you can filter by organization on the Reports page.