TripAdvisor Traveler Rating:

1.05Cleanliness

4.05Location

1.05Rooms

2.05Service

1.05SleepQuality

3.05Value

1.05

“This was by far the worst room I have ever stayed the night...”

Jun 02, 2013Brian R, Na

This was by far the worst room I have ever stayed the night in. The room smelled musty and damp. the sheets smelled like mold and the pillows were actually stained and covered in mold. Completely unacceptable. When I complained to the people behind the desk they told me they had just opened the room for the season and that why they might be "a little" damp. I understand that rooms can get that way after siting vacant with no air flow for a while so my question to them was why would you open a room to the public without cleaning it and letting it air out for a day or two. Much better to say there are no rooms available then charge a customer for a room so nasty. I can assure you I will not be staying with Travellodge again.

Read management response to this review.

Management response from HospitalityMgr, Manager

You are correct--this is one of our seasonal properties but the inconveniences that you experienced are unacceptable in my opinion--and I apologize. It's always a little rough getting a seasonal property up to speed at the beginning of the season but rest assured that the issues that you identified have been addressed and rectified. Thank you for bringing the issues to our attention and we hope you'll give us another opportunity to serve your lodging needs in the future!
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