Visit council's website to see who your councillor is at: http://www.redland.qld.gov.au/AboutCouncil/MayorCouncillors/Pages/default.aspx

I'm going away - can I pay my rates in advance?

Yes this can be done by Bpay, by phoning council on 1300 300 943, calling in to a customer service centre or online at https://gateway.redland.qld.gov.au/UserAuthentication

How do I receive a pensioner concession for rates?

Fill out a pensioner concession application form at a council customer service centre. The applicants must be the registered owners and residents of the property. Concessions do not apply to vacant land. You must have a Queensland issued Pension Concession Card, a Department of Veterans Affairs Entitlement Card, a Department of Veterans Affairs Gold Card, or be a permanent Qld resident with an interstate concession or Veterans Affairs Card. Ph 3829 8999

Barking Dog Kits are available to customers. Contact Animal Management on 3829 8481

What do I need to do to get council to do some maintenance on footpath, water meter, parks, roads, drains, trees?

Contact Council on 3829 8999 or visit Customer Service Centre to lodge a customer request or online at www.redland.qld.gov.au

My neighbour is building a fence and wants me to pay half. Do I have to?

Disputes between neighbours over fences are a civil matter. Council can not assist in resolving these issues. You can call the Dispute Resolution Centre on 3239 6007 or the Justice Department mediation service on 1800 017 288. Fact sheets are available from Council Customer Service Centres.

Am I able to cut down tress on my property?

Not without advice from Council, depending on the vegetation, an application may be required. Ph 3829 8374

My neighbour's tree is over hanging my fence - can I cut the branches off?

Disputes between neighbours over trees are a civil matter. Council can not assist in resolving these issues. You can call the Dispute Resolution Centre on 3239 6007 or the Justice Department mediation service on 1800 017 288.

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