I also took out the £20 subscription offer last year, and specifically said I did not want an automatic renewal, and was assured I wouldnt get one. Lo and behold, £36.48 ( not £35.50 like Mtr Butler said the renewal was in one of his other posts) was taken from my bank account with no authorisation from me. I am getting a refund, but it will be by cheque and will take 14 - 28 days! Mean while you have my money in your bank account, and not in mine for up to a month. Not good......Why can't you refund direct into my bank immediately when you can take money out of it immediately!!???