iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone.

Some issues might be covered under the Apple Limited Warranty, AppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model

AppleCare+ incident fee

All eligible iPhone models

A$ 149

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page.

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and review the following instructions. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

Your repair is covered under warranty, an AppleCare plan, or consumer law

We receive your original product on time. In that case, you won’t pay late fees or replacement value.

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value.

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone XS

iPhone model

Late fee

Replacement value

iPhone XS Max

64 GB

A$ 445

A$ 1,799

256 GB

A$ 570

A$ 2,049

512 GB

A$ 730

A$ 2,369

iPhone XS

64 GB

A$ 395

A$ 1,629

256 GB

A$ 520

A$ 1,879

512 GB

A$ 680

A$ 2,199

iPhone XR

iPhone model

Late fee

Replacement value

iPhone XR

64 GB

A$ 315

A$ 1,229

128 GB

A$ 350

A$ 1,299

256 GB

A$ 440

A$ 1,479

iPhone X

iPhone model

Late fee

Replacement value

iPhone X

64GB

A$ 320

A$ 1,479

256GB

A$ 445

A$ 1,729

iPhone 8 / iPhone 8 Plus

iPhone model

Late fee

Replacement value

iPhone 8 Plus

64GB

A$ 275

A$ 1,149

256GB

A$ 400

A$ 1,399

iPhone 8

64GB

A$ 225

A$ 979

256GB

A$ 350

A$ 1,229

iPhone 7 / iPhone 7 Plus

iPhone model

Late fee

Replacement value

iPhone 7 Plus

32GB

A$ 200

A$ 929

128GB

A$ 285

A$ 1,099

256GB

A$ 410

A$ 1,349

iPhone 7

32GB

A$ 130

A$ 749

128GB

A$ 215

A$ 919

256GB

A$ 330

A$ 1,149

iPhone 6s / iPhone 6s Plus

iPhone model

Late fee

Replacement value

iPhone 6s Plus

16GB

A$ 275

A$ 1,049

32GB

A$ 95

A$ 689

64GB

A$ 325

A$ 1,149

128GB

A$ 180

A$ 859

iPhone 6s

16GB

A$ 225

A$ 899

32GB

A$ 75

A$ 599

64GB

A$ 275

A$ 999

128GB

A$ 160

A$ 779

iPhone 6 / iPhone 6 Plus

iPhone model

Late fee

Replacement value

iPhone 6 Plus

16GB

A$ 215

A$ 929

64GB

A$ 250

A$ 999

128GB

A$ 440

A$ 1,379

iPhone 6

16GB

A$ 165

A$ 779

32GB

A$ 159

A$ 767

64GB

A$ 200

A$ 849

128GB

A$ 390

A$ 1,229

iPhone SE

iPhone model

Late fee

Replacement value

iPhone SE

16GB

A$ 135

A$ 679

32GB

A$ 70

A$ 549

64GB

A$ 170

A$ 749

128GB

A$ 145

A$ 699

iPhone 5c / iPhone 5s

iPhone model

Late fee

Replacement value

iPhone 5s

16GB

A$ 85

A$ 579

32GB

A$ 125

A$ 659

64GB

A$ 360

A$ 1,129

iPhone 5c

8GB

A$ 60

A$ 529

16GB

A$ 165

A$ 739

32GB

A$ 230

A$ 869

iPhone 4s

iPhone model

Late fee

Replacement value

iPhone 4s

8GB

A$ 115

A$ 529

16GB

A$ 170

A$ 639

32GB

A$ 250

A$ 799

64GB

A$ 300

A$ 899

These prices apply in Australia. Fees are in Australian dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.