E mail for instructions before opening up this pro By alison buckland119th May 2016

We purchased this netting and opened it up to find it was not square. No amount of pegging it out to rectify this worked. Unfortunately we had to cut it to make it fit our frame negating our ability to return it. It looks awful and very saggy as it cannot be pulled taut. Very disappointed as it was not cheap. We were offered a 20% discount to purchase a replacement net but are very unlikely to buy the same item again.

Many thanks for your feedback, we are sorry you have had problems with the netting and have forwarded your comments onto our Netting Dept for further review.

In the meantime they have advised that the four corners should be clearly marked with a piece of string. If you stretch out the opposite corners, and peg them down this should form the correct shape and size of the netting you require.

Unfortunately we are unable to offer a refund on any netting once it has been cut.

So far so good By Anonymous51st January 2016

I purchased this product to protect the fish in our pond over the winter months as well as collecting any leaves which might blow into the pond. It has only been down for a month so too early to tell its long term life. However I am impressed with it so far and it is far sturdier than the netting which I have used previously which would tear after one season's use. No sign of the heron so far either!

When you receive your netting it will look like a diamond shape with two long tails at each end. If it is pulled out the wrong way this will result in the netting being the wrong shape and size.

How do I open my netting out to the correct size?

1. Find one of the tails of the netting (this is the pointed end with a string, marked in red above)

2. Measure along any side from that point until you reach another piece of string (marked blue above). This will match one length of the size of the netting you have ordered.

3. Keep hold of that point and start measuring again from this piece of string until you reach the other tail (the other red piece as above). This will match the other length of the size of netting you have ordered.

4. If you then stretch out the opposite blue corners and peg all four of them down this will form the correct shape and size of netting you have ordered.

Delivery

Fast and efficient delivery service.

We only charge for postage and packing once per order no matter how many items you buy. The postage and packing charge is based on the highest tariff item in your basket - see the symbols below. These are charges for the UK mainland only. For delivery to some parts of Scotland, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands and Northern Ireland, your delivery charge will default to £15.95 (if your order is for Fruit Cages or Raised Beds please phone 0333 400 6400 (local rate) for a quote). Stock permitting we aim to despatch orders within 1-2 working days and all parcels are then sent on a service that delivers within 3 days. Find out more about our Express Delivery Service.

P&P £3.95 per orderP&P £4.95 per orderP&P £9.95 per orderP&P £14.95 per orderP&P £19.95 per order