The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.

Type of Service:
Care Home with nursing
– Privately Owned
, Registered for a maximum of 50 Service Users

Registered Care Categories*:
Dementia • Old Age

Specialist Care Categories:
Alzheimer's

Admission Information:
Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 47

Facilities & Services:
Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Overview

The Review Score of 7.8 (maximum of 10) for Abbey Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Abbey Care Complex in Google's Search Results - more info

b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

The 5 points available are broken down as follows:

4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

The 3.1 Points relating to the number of positive Reviews for Abbey Care Complex is based on 1 positive Reviews in the last 12 months and is calculated as follows:

Review submitted from a Website Submission by Susan
(Wife of Resident)
on Monday 19 March 2018.
Relates to March 2018.

My husband moved here in December 2017 after the closure of his previous nursing home, which was such a good home that I was devastated. However, I needn't have worried because Abbey Care Complex is fantastic and actually much better in many respects. The staff are outstanding in every way - warm, caring, very well trained and on-the-ball with every resident's needs and alert to any changes in wellbeing or behaviour. The food is delicious, varied, and there's lots of it. The building is well-designed, homely, scrupulously clean and well-maintained. There's a good atmosphere, and activities 7 days a week. His room was redecorated a few days after he moved in, to my choice of colour, so it looked familiar and very much like his room in the previous home, which I think helped him to settle in. My only negative comment is that the garden area is quite limited, but there is enough of it to sit outside or go for a (rather short) walk.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Review submitted from a Postal Card by M W
(Daughter of Resident)
on Wednesday 19 April 2017.
Relates to April 2017.

The carers, sisters, receptionist, laundry lady and all staff were very courteous and care for their people, also for the visitors going to see their mother's/father's/husband's/wive's etc. I would recommend this home to anyone who wants their loved ones tended to.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Review submitted from a Postal Card by David L
(Son of Resident)
on Tuesday 28 March 2017.
Relates to March 2017.

My father has been in Abbey Care complex since February 2016 and my mother in the same care home since November 2016.

My father is now 94 and mum is 86. Both parents are very fragile health-wise and the emotional experience and turmoil of placing both patents in this care home, was quite frankly, made far easier by the kind, caring support of all the staff at Abbeycare.

The management, nurses and all healthcare workers and support staff are totally dedicated to their jobs and to the caring of all residents.

Myself and my family have only praise and thanks to all of them, as we doubt our parents would be here today if it was not due to the work of these kind people.

The only complaint, which will commonplace for all care homes I suspect, is the fact they could do with more staff on call, however, we are mindful of the extra cost this would place upon the home's owners and in turn, the costs passed onto to residents and their families.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Review submitted from a Postal Card by Stephen F
(Son of Resident)
on Tuesday 21 March 2017.
Relates to March 2017.

We chose this home on recommendation and when we viewed it we were impressed with the friendliness of the staff and the care they gave to residents. We have not been disappointed. The staff really do care about the welfare of the residents. They get my mum out of bed every day and take her to the day room with other residents. My mum is happy with the food she is given and seems generally content. If there is any room for improvement it would be better staff communication on shift change.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Review submitted from a Postal Card by C R
(Daughter of Resident)
on Monday 4 April 2016.
Relates to March 2016.

My mum spent 7 and a half months in hospital, she didn't feed herself, was never dressed, wasn't kept clean. My family and I were constantly asking for her to be changed. Mum hardly spoke, never smiled, just stared in front of her.
Within a week of mum moving to Abbey Care, she was sitting upright in her armchair in the day room, she was able to feed herself.
Mum is now washed and dressed everyday, never smells. She chats all the time, laughs, smiles, takes interest in the television, feeds herself, drinks from an open-top cup.
She has put on weight and seems genuinely happy. Her dementia is so severe, but I really believe she'd given up hope while in hospital. The care, love and support she receives from the staff at Abbey Care has given her a whole new lease of life. She has her dignity back. Thank you.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Review submitted from a Postal Card by Wendy J
(Daughter of Resident)
on Tuesday 27 October 2015.
Relates to October 2015.

Mother was a resident from June 2015 until passing on 16/10/2015. She was so very well looked after by all the staff at Abbey Care. I (only daughter)live a 2 hour journey away but visited every week. I took great comfort in mum being loved and cared for. She was very happy there until the end. Nothing was too much trouble and we had no complaints only compliments. Mum was treated with dignity and love.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Review submitted from a Postal Card by Robert D
(Son of Resident)
on Monday 26 October 2015.
Relates to October 2015.

An excellent, friendly and comfortable surrounding that feels like home from home. The staff are so helpful, kind and understanding. Their patience and commitment to relatives wellbeing is fantastic. It is clean, fresh and always welcoming. The manager is always approachable proactive and very hands on.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

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Average Rating: 4.9 out of 5

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Abbey Care Complex has an Enhanced Service – more info.