What’s with the tartan?

Every clan has their tartan, and we’re no exception. Back in 2017, we felt inspired to pay homage to our firm’s family roots, shared values, and tendency to celebrate special events with bagpipes. So, we created our own tartan and we display it proudly.

What ID do I need to bring?

It depends! But in general, two pieces of valid (i.e., not expired) ID are your best bet: one with a government issued photo (e.g. driver’s license, passport); and a second one that confirms your name (e.g., driver’s license, passport, medical services card, a major credit card). Don’t forget: our admin team exists to make things easy and efficient for you, and you’re welcome to call reception ahead of time to confirm what you should bring in.

Has your office always been located in Willowbook?

Allen and Evie MacCallum dug dirt here at 6345 197th Street back in the 1990s when Willowbrook was just farmland. Before that, MacCallum McIntyre (our firm’s name once upon a time) was situated in downtown Langley City.

What do I do if I can’t get a hold of my lawyer?

First, we’re always going to respond as promptly as possible. But there are times when you might want to call and ask to speak to one of our paralegals. Our designated paralegal team will probably be able to answer many of your more urgent questions. Our paralegals are brilliant, experienced, and even game to tackle the occasional lawyer in the hallway and drag them to the nearest phone.

I need to send a file that’s too large for email! What do I do?

Oh, wow…first off, we’ve all been there. But fortunately, we have you covered. You can use our secure, commercial-grade file-sharing application tool. Our preference is not to use the likes of Dropbox or other free apps; our tool is just more secure. If you end up having issues using our file-sharing tool, just call our team and we’ll get you sorted.

How do I pay my account?

Paying isn’t always fun, but at least at MacCallum Law Group, it’s always easy. You have three options: over the phone with a credit card, by e-transfers, or with a cheque. If you pay with an e-transfer, send it to accounting@maclg.com with a separate email to accounting@maclg.comthat has your file number and password to accept the transfer.

How to I schedule my appointment?

You can either call Reception and get transferred to someone who can start helping you, or write us a message, and we’ll get in touch. After you contact us, we’ll usually call you with the lawyers’ calendars in front of us so we can schedule the best time and date for you.

So…I’ve heard that dogs are welcome?

Yes, that’s right: we are a law firm that enjoys a canine visitor. We have a fenced private courtyard where your dog can hang out while you’re meeting with us. Our in-house dog client liaison, Axel, is a friendly black Labrador. If not in Sophie’s office, he is often in the courtyard. Any requests for dog treats can be made to our Reception Manager, Rachael.

What if I’m late for my appointment? Or miss my appointment?

Hey…it happens. The best thing to do is to call us ahead of time. Quite often, we will see if we can fit you in at a different time or delay the start of the meeting. (But do note that flexibility has its limits; if you get in the habit of being late without prior communication, we’ll have to add those missed appointment fees to your bill.)

Do you have wheelchair access?

Of course! We have multiple parking spots designated for our clients with mobility requirements near a ramp to our reception. We also offer multiple rooms on the ground floor and wheelchair friendly bathrooms. Just let us know what your needs are when you book your appointment and we’ll ensure the parking spots and meeting rooms you need are available.

Do you do after hour meetings?

We know it’s tough to schedule meetings when you work a 9 to 5 job. But unfortunately, we don’t regularly schedule after hour meetings. As we said in Answer #12, our incredible team members bring their A game Monday to Friday, 9 am to 5 pm. This is part of our firm’s family values; we want our team members to have the time with their loved ones that they deserve.

That said, if you have a special need call our reception or the legal assistant working on your file.