Marketing is Dead, Engagement is Alive. As marketers we must deliver impactful interactions that deliver a clear brand purpose and narrative - be a part of the evolving conversation at 2019’s Brand Marketing Summit Europe.

The 9th Annual Customer Service Summit NYC unites pioneering brands to set the bar for your support strategy going forward. Be part of a community of 300+ service leaders exploring the cutting-edge of what’s possible to fulfill customer expectations.

Your audience is increasingly immune to marketing, they crave authenticity. As marketers its vital that we leverage the wealth data available to create campaigns that engage on a personal level at moments that matter.

As customer service evolves to meet changing customer expectations, support teams are delivering an unforgettable experience across multiple channels. What started as social support, is now a diverse team managing social messaging, crowd service, reputation management and much more..

To stay relevant, leaders must refine their support strategy for 2018 – embracing new channels, developing technologies and strategies like self-service, as well as continuing to update agent training and development.