Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Biloxi
Posted on: May 17, 2019

Job Description:

You will be provided the equipment (computer and accessories) to
work from home where you will answer inbound calls from customers
across the country and help them troubleshoot their home security
and home automation systems over the phone. The pay for this
position is $11 an hour. Abbreviated List of Benefits: Working from
the comfort of your own home, no driving to work, paid time off,
paid holidays, 401K and much more! Essential
Functions/Responsibilities: Provide technical and customer support
via telephone for inbound calls Develop extensive knowledge of our
management systems varied product line and installation processes
Educate customers on the use of our management system home systems
and products Use our management system to troubleshoot varying
degrees of technical support problems for customers Create service
tickets for issues not able to be resolved over the phone
Accurately record customers technical issues Answer customers
billing questions/concerns Proficient communication skills (verbal
and written) Ability to solve unique technical problems Must be
able to multi-task while using different internal programs Ability
to communicate clearly with customers while providing step-by-step
instructions for understanding/fixing their system over the phone
Passion for providing quality customer service Ability to envision
product scenarios in order to help customers solve problems Must
feel comfortable with de-escalating phone calls Ability to adapt to
system/process changes quickly while retaining new information Must
be able to work five weekdays Must have 100% attendance during the
4 week training Ability to adhere to a strict
attendance/punctuality policy Minimum Requirements: Must have a
consistent internet speed of 5 mbps download and 2.5 mbps upload,
provided by an Internet Service Provider The workplace must be in a
secluded portion of the home where passersby cannot view the screen
or customer information. Preferably in a room with a door or
divider that closes it off from the rest of the home Required
Experience: Ability to successfully pass background check Must be
at least 18 years old (per Industrys requirement) Must be able to
commit to 6 months in the department High school diploma or
equivalent preferred but not required Call center experience
preferred but not required 6+ months of customer service experience
preferred To Become A Member: Please visit mommyjobsonline.com and
click on Join Now and select the Customer Service WAH Job Bank
Registry to become a lifetime member to get connected with this
client. Please email us your resume after you register with your
qualifications and work history. Please reference agent id code
MJOLDanielleG on your registration submission. Please feel free to
consult with us if you have further job related questions about our
company at 14054186160. Related Keywords: Customer Care, Customer
Service, CSR, At Home, Work Remote

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