We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us in writing, by email or telephone. When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service who can be contacted on 0800 0234567 (free from UK mobiles and landlines), by post at Exchange Tower, Harbour Exchange Square London, E14 9SR, or via www.financial-ombudsman.org.uk

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