Frequently Asked Questions

I've logged into the NIPR Account Manager, now what?
Please select one of the menu options listed below.

eBill Payment accessibility

The eBill Payment segment of this system will allow the contact to review, manage and access all account information pertaining to a "Customer" or "Customers" associated to them. Information supplied within these panels are Billing and Account related data.

Statements: Statements are a statement of your account as of a specific date. These statements can be viewed online and utilized to pay the full range of invoices. These items are printable and can be saved to a desktop and emailed when and if necessary.

Invoices: Review all current and previous invoices for related purchases with Business areas from the NIPR. Access to all current and past account invoices can be obtained by a click of the mouse to set associated date ranges for searches. Select Invoices from a list with balances to complete "add to payment cart" and completion of payments for outstanding or new invoices. See recent balances and items that remain open with Pre-Payments or On-Account adjustments.

Account Balance: View your Account Summary balances, overdue balances, most recent activity on your account and most recent payments. Account aging information is also available on this panel. Drill through to specific bills listed on this screen along with payments made. This is an Interactive panel to allow customers to review the most recent transactions on the account.

Balance Detail: The Balance detail screen will show all "Open" invoices that either require a payment or have a pre-payment associated. To review the bills in detail, drill down on the Item Id (invoice id) and review the invoice online. On this screen you can select items and add them to the payment cart for payment during your online visit.

Payment History: Payment history will show all current and previous payments on the specific accounts being handled under the Customer associated to the login. To view information for other companies utilize the "Customer" hyperlink to change represented company. Payment history will contain all information regarding a payment and whether or not it has been applied against the invoice. Drilling down on the payment id will provide specific information regarding the payment and invoices associated. An easy modification to the search will pull back any data range of activity or you can search for a specific payment.

Payment Cart: Will provide information regarding any payments selected for payment during the active online session. Items left in the payment cart when exiting the system will be removed.

My Preferences: Select the default Bill to Customer that should appear upon entry into the system (if you have more than one active account on your profile). Set the default payment method (Credit Card is the only option at this time). Set specific information selections for data returns in your online account.

Customer: The Customer Panel will allow you to switch between "represented" Companies tied to your contact information. If you handle more than one company profile utilize this screen to change company selection to review bills, payments, etc.

Other Navigation Items:

Contact Assistance: Send a communication to specific departments or request assistance with other issues.

Account Management: Change your password or setup your "Forgot Password" security settings to retrieve your password when or if it is forgotten.

Forgot Password Reset: Available for customers who have a user id and have completed the Forgot Password Security setup. This option will allow customers to email themselves a new password via confidential email.

You are receiving this email since you are actively identified as a NIPR Customer who currently completes business with one or more of the related business areas within the NIPR - National Insurance Producers Registry. The NIPR Account Manager system is a way for the NIPR to extend account manageability to the customers that do business with all associated departments within the NIPR. Manage accounts online; see all items associated to all business areas and pay bills at the click of a button.

I've received a Secure email from peoplesoft@naic.org what do I do now?

The secured email contains a User id and password for the NIPR Account Manager. Select the Secured.html link in the email to open the secured email through the NIPR web site. The email will supply necessary information to access the NIPR Account Manager and instructions on setting up your account.

I've reset my password utilizing the forgot password and I received a "Secure email", what do I do?

Any communications that contain a user id or password will be sent via secured email from the peoplesoft@naic.org email box. The secure.html will be available to you for retrieval. Upon accessing the email from the secured server, please make sure to login to the NIPR Account Manager and reset your password to a new password.

I have an account but I don't have all the companies that should be listed under my account access, what do I do?

There is a potential that you have more than one contact id setup within our system at this time. In order to identify the customer associations necessary to modify your account access, please provide us with the following information:

Company Name

Company Customer ID - this item may have been provided on a previous invoice or email notification.

Someone else in my company should be receiving these items due to billing or invoicing requirements, what can I do to obtain a user id and password for them?

There may be times where emails should be sent to a different contact or another division of your company concerning bills or invoices. To obtain a user id and password for these individuals, please contact a Customer Service Representative with all associated information regarding the contact or have the individual Contact an NIPR Representative at (855) 241-4697 or NIPR Billing and please provide the following information:

Upon logging into the NIPR Account Manager you can access an invoice list by selecting the Customer Billing Information screen - View all invoices link or by navigating to the eBill Payment > Invoices screen. The invoices listed are a collection of all associated invoices on the account (paid and unpaid).

Utilizing eBill Payment > Invoices navigation you can obtain a list of all invoices (change the search criteria or search for a specific invoice by utilizing the search options). Select the invoice you would like a copy of and click on the invoices. A page will appear with all invoice information associated to the invoice selected. Located on the bottom of the invoice detail screen there is an option for "email me an Invoice Copy". Select this option and another screen will appear with the email delivery information. On this screen you can email a copy of the invoice to a singular email address or add more email address by entering the first email address and then placing a semi-colon ";" between the next address entered:

Example: lbammes@naic.org; psoftrequests@naic.org; jerrylee@naic.org

Click Send and the email copy confirmation screen will appear validating the email invoice notification process has completed successfully. Emails should be received in 2-3 minutes of processing dependant on email servers and ISP provider gateways.

To complete a payment online navigate to the eBill Payment > Balance Detail screen to identify bills that are pending payment. Bills on this page can be selected for detail review and then placed into the "Payment Cart"

Select the item from the Balance Detail page (drill into the item)

On the Item detail page review the details regarding the invoice item (drill into item activity associated to the invoice for further details or select the invoice link to review invoice data)

On the Item Detail page or the Invoice page, Select "Add to Payment Cart".

The item is then added to the active payment cart for your session.

Enter any comments you wish to associate to the payment and click on "Update Cart"

From this screen you can chose to return to Bill Summary pages or Make a Payment

I need to modify my account to add additional customers, how can this be completed and who should be contacted?

If your account needs to have additional customers associated to it, please provide the Company ID and Name along with your contact id (provided in emails or on previous invoices) to an NIPR Representative at (855) 241-4697 or NIPR Billing.

I have already contacted the NIPR regarding my account and disputes, but the information hasn't been removed, how can I get this resolved?

If the information has been provided regarding disputed information or data that requires removal, please utilize the contact us page to log a note to your account for further follow-up by contacting an NIPR Representative at (855) 241-4697 orNIPR Billing.

I've completed a payment to my account online, but the payment hasn't posted, how long does it take for the transactions to occur?

Transactions may take up to 24 hours to complete processing dependant on the time of day the payment was processed. If items are not posted to your account within 24 hours, please check back or utilize the Contact Us page to notify Accounts Receivable of the payment information. Please make sure to provide the Item ID (invoice), Verification number received from the Credit Card process and the Customer / Contact Id's associated.

All past invoices can be located by navigating the eBill Payment > Invoices section of the system. To view payments online and previous payments, navigate to the eBill Payment > Payment History navigation point to see all associated payments posted to your account. Utilize the Search option to search for specific payments.

Formatting for Customers paying an Invoice or Statement of Amount due via ACH Customer Originated payment formatting must do so via EDI formatting structure of Electronic Data Interchange with their Banking Partner.

Formatting of the Information is based on the following combinations of data:

Company Name being Sent to: National Insurance Producers Registry

Bank ABA#: 101000695

Account Number: 9870776448

Transaction Number: CIPXXXXXXX or XX11111111Combination of 10 characters which can be an Invoice number – or will be a CIP# generated from our Account Manager system

Transaction Amount: $88.00

The following example is also to be included as an Addenda record in the Electronic file:

RMR*ZZ*CIP0000031*PO*0000088.00\

SPECIAL NOTE
It is necessary to have all the associated information with the Payment and Addenda record in the Electronic file transferred from the banking facility. Without all the correct associated information, the payment data will take longer to research and post for associated Invoices or statements. If for any reason you have an issue with the file formatting, please contact an NIPR Representative at (855) 241-4697 or NIPR Billing

Customers who already have a user id and password for NIPR Account Manager, but are unable to access the system may contact an NIPR Representative at (855) 241-4697 or NIPR Billing Please make sure when calling or emailing for assistance that you provide the following information

Select "Ok to Pay" after verification. If payment is successful a message will appear "Payment processed successfully". If payment cannot be processed an error will appear in the message box and the page will allow you to return to the credit card screen and modify the entry.

Select "OK to Pay" after verification. If payment is successful, a message will state, "Payment processed successfully." If payment cannot be processed, an error will appear in the message box and the page will allow you to return to the credit card screen and modify the entry.

A confirmation email will be sent after payment has been made. Payments may take up to 24 hours to post to the invoice.