Improve the passenger experience?

Travelers worldwide have embraced the convenience and necessity of being connected at every step of their journey. It has given them more control in booking, check-in and boarding, reducing their dependence on airline and airport staff. Indeed, the passenger experience is no longer reliant on great services from airline staff. Therefore, airlines must differentiate their services across all channels – in the air and on the ground – to enhance their reputation and attractiveness to travelers.

How SITA can help

Did you know?

SITA can help you create the stress-free and seamless passenger experience that today’s travelers demand. From booking to take-off to the time in the sky, our solutions help you address the needs of even the most demanding passengers. We offer the technology and connectivity you need to operate efficiently at every touch-point of the passenger journey.

SITA can help you improve the passenger experience and build loyalty by:

Providing passengers with advanced customer information at the airport and onboard the aircraft

Enabling agents and customer-facing applications to recognize and respond to individual customer needs by making stored information available at all touch-points - reservations, check-in, onboard, etc.