Job Details

Position Information

Title

Agent-At Your Service - Marriott Hotels (120014GP)

Salary

DOE

Description

Are you ready to explore new challenges?

At Marriott we can help make it happen â€“ with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experiences for
growth and promotion. Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott.

Princeton Marriott at Forrestal, located at 100 College Road East seeks a Agent-At Your Service to join their staff.

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to
placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and
process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into
computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and
protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 1 - 3 years prior hotel,
hospitality or customer service experience preferred. Requires ability to work weekends and holidays.

When searching to apply for this job, click "Apply Now" link, then click "Management Positions Worldwide and Non-Management Positions in the United States and Canada"
link, which will open a new window. Upon entering the application website, enter 120014GP into the Job Number search bar. Then click â€śSearch for jobs â€ś. Click the Position
Title and then click â€śApply Onlineâ€ť. Returning users are required to enter a username and password. New users will need to create an account. Click Login. From there begin
filling out the entire application until you receive a message indicating your completion.

Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc., and LatinaStyle magazine among others. FORTUNE magazine recognized
Marriott as one of its â€ś100 Best Companies to Work Forâ€ť, for the twelfth consecutive year.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.