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Description

When the article has a special character (like &, ', <, >, etc) in the title or content, users are not able to access the article via the kb_view.do page, this happens when one of the following properties is set to false:

Escape Text (glide.escape.text)

Escape All Script (glide.escape.all_script)

For customers running Jakarta and older, this problem does not surface.

Steps to Reproduce

Set the property glide.ui.escape_all_script to false.

Make sure that there is an & symbol in either article name or content, or add one.

Log in as the knowledge admin.

Navigate to the article mentioned in step 2.

A blank page shows up.

Workaround

As a workaround, please set properties glide.ui.escape_text and glide.ui.escape_all_scripts to TRUE.