I called NPM and asked how much to replace my hard drive in my laptop computer. I was told about $200.00. Then, when they replaced the hard drive and returned the computer to me, I was charged $145.00 hourly rate, so the bill was $400.00+ twice the amount I was quoted on the phone. Very disappointed with their hourly rate. I will not be a returning customer when someone charges so much, but tells the customer another price.