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Pretty, but not good for sleeping

This hotel is gorgeous. However, hotels are used for sleeping. The pillows are comparable to a few cotton balls stuffed in a bag. The sheets are itchy. The air conditioner in our room went from 60-80 degrees all night. None of us got any sleep because of this. I also got up in the middle of the night to use the bathroom and cut my foot on a piece of glass stuck in the rug. We had not brought any glass into the room. When I mentioned it to the front desk the next morning, all I got was a smile and a "I'm so sorry." Not happy at all considering the price we paid.More

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Stayed: August 2012, traveled with family

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Ask tanzio about Holiday Inn Express Mystic

Thank tanzio

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

First of all, thank you very much for your recent stay at our hotel and for bringing this matter to our attention. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Ferdinand G.Case ManagerIHGCare

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

First thing we noticed upon arrival was that the hotel is in a perfect location. Dead center to all attractions and on top a hill which adds to the view of the area. Shopping, restaurants and aquarium all right there. Not to mention the hotel was very nice, room was great and clean, and staff was extremely nice and informative. A definite revisit is on the to do list!

Stayed: December 2011, traveled with family

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Ask steven f about Holiday Inn Express Mystic

1 Thank steven f

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

this hotel was wonderful! everything was spotless in the room and also throughtout the entire hotel. staff was very friendly and helpful. gave us some names of seafood restaurants for dinner and explained in detail to to get to them. the breakfast in the morning was delicious. i am not a breakfast person, but couldn't resist the food especially the pancakes! great place!

Stayed: July 2012, traveled as a couple

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Ask default48576 about Holiday Inn Express Mystic

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Just returned from a long weekend at this hotel. I researched many options for weeks Overall I think it was a good choice.LOCATION, good location, down the block from Mystic Aquarium. Very narrow path but def an easy walk to all shops and Aquarium. The Hyatt Place is a LONG up-hill walk to the Aquarium they note walking distance but it’s a hike. The Hilton is RIGHT across the street from Aquar, BUT it’s a bit run down. They are undergoing a reno which will be completed by the end of this year. Howard Johnson is run down and a hike to attractionsROOOMS, Clean. Beds comfortable, stayed in a king suite rooms are the same size they just replace the sofa with a Jacuzzi tub. One seat, not enough. Had refrig and microwave, clean and worked well. Negative, didn’t like that the bed, although comfortable and new, didn’t have a pad under the sheetPARKING a ton of easily accessible parkingFRONT DESK, nice, smiling and helpful. Don’t plan on checking in before 3 PM, won’t happen, check in and out times strictly enforced. Weekend rate a bit expensive for what it offers.BREAKFAST, OK. Very basic but freePOOL, SMALL, they say it’s heated BUT it was COLD. Everyone was complaining about the temp. Our 14 mth old only able to stay in for 15 min. Pool was a BIG draw due to the hot summer disappointed we couldn’t take advantage of it. Told front desk they seemed surprised. The Hilton has a HUGE heated poolFOOD.No food in hotel outside of breakfast. Boathouse restaurant next door Good and the people were extremely nice. $$$. McDonalds on the other side. Options available.SEAPORT VILLAGE about 7 min drive from hotel. Cannot walkOverall a clean, accessible hotel, very close to Aquar and shops, with limited services offered. Once the Hilton is renovated I would probably stay there due to location, on site restaurants options, large heated pool. Hyatt Place very clean, a bit farther than expected. Howard Johnson run down .

Room Tip: First floor has a ton of traffic due to pool and front. Rec 2nd or 3rd floor roms. Not much room in King Jacuzzi rooms, one chair. Rec not getting the tub unless you are looking to use it. Room is not bigger but more $

Stayed: July 2012, traveled with family

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Ask CJM_41 about Holiday Inn Express Mystic

6 Thank CJM_41

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My wife made a reservation at this hotel , at the time they did not ask for her credit card to hold the reservation. Sure enough when we came to the hotel they ended up canceling our reservation because we did not give them a credit card. Although it does say so in the fine print the reservation needs a credit card, it would've been nice to get a phone call or email to let us know that we need to get the credit card. Manager of the hotel could care less when I told him I had two sleeping kids in the car. So I would never stay at this place.

Stayed: July 2012

Ask njpell about Holiday Inn Express Mystic

Thank njpell

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your review regarding your our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Ferdinand GCase ManagerIHGCare

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.