Supplier for two major VoIP implementations for blue-chip

Supplier for two major VoIP implementations for blue-chip

Business Systems experts in voice, VoIP and data recording, has become the preferred supplier of VoIP recording for the largest VoIP distributed network in the UK spanning across 38 sites. A well-known contact service centre has selected the Nice 8.8 VoIP solution from Business Systems, the largest distributor for Nice Systems in the UK.

This system will be the first of its kind in the UK, operating as a software only implementation, utilising centralised storage and archiving for instant replay of thousands and thousands of sessions. Working in a SKINNY environment and fully integrated into the CICSO and IBM network infrastructure this implementation will sit beside a Nice Voice Recording solution currently operating on 13 additional sites.

In addition to this Business Systems has been selected by a leading global bank to supply VoIP recording in one of the largest single site implementations in the UK. The bank will be implementing the Nice 8.8 VoIP recording system, from Business Systems for over 650 channels of VoIP recording within a trading environment. Working alongside CISCO and BT the implementation is using PC based high-density recording with TAPI integration and centralised archiving on a storage area network. This configuration results in a recording environment with no removable storage media, greatly improving maintenance.