When printing an Adobe PDF file there is drop down window that allows me to select available printers. Previously SNAGIT was an available option and I could print PDF files to SNAGIT. My IT department recently "upgraded" to Windows 10 and updated SNAGIT to version 12.4.1 (Build 3036). After this there is no longer any option to print from Adobe PDF files to SNAGIT. I've spoken with my IT department and they have "researched" the is issue and told me Windows 10 does not support printing a PDF file to SNAGIT. I do not believe this. Can someone please help me figure out how to explain this to my IT department so they can figure out the problem?

You should have the snagit printer installed and available from most programs. Try printing from a browser for instance and see if the snagit printer is available. (It should also be listed under the printers app if your company did not restrict access)It will look something like this graphic. If it is not there, a reinstall is in order

That is a configuration item when they deploy I believe. You can choose to NOT install the printer driver. If that were the case, tech support should know that. They may need to re deploy Snagit to fix the configuration which = work which = an argumentThey may have adding printers shut off for your image profile. Lots of possibilities but it CAN be fixed