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I recently stayed at this hotel (room 127) for two nights. The first day the maid never cleaned the room even though I mentioned it to the front desk and was assured someone would come by. The second night I woke up at 3:30A.M. to find BED BUGS crawling on me. The front desk staff and manager acted as if...
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8Thank Whitney F

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MidlaneHawthorn, General Manager at Baymont Inn & Suites Gurnee, responded to this review

Dear Madam,
I understand your concerns and I apologize for the inconvenience. I did speak with my AGM and he has had the pest company inspect thoroughly for the same. We always intend to make all our guest stays above and beyond satisfactory. Please do write to us personally during your next visit and we can accomodate you at our...
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