Aftersales

SAME DEUTZ-FAHR pursues a strategy of improvement based on constant testing and high quality standards, applied both to the materials utilized and to the assembly of single components. This means that any product carrying the SDF Parts brand, even the simplest, reflects the outcome of a complex design and manufacturing process.SAME DEUTZ-FAHR is also synonymous with swift and efficient service. With a central warehouse in Germany having 39,000 m2 of storage space and an inventory of 130,000 items, any part can be despatched anywhere in the world within 24 hours. And the services offered by SAME DEUTZ-FAHR go beyond simply supplying original parts designed to get the best from tractors made by the Group; they also include lubricants marketed under the SDF Lubricants and DEUTZ-FAHR brands. What is more, you can find the StarT line of generic parts and accessories, which offers a steadily expanding range of items, the new SAME DEUTZ-FAHR branded merchandising products, and a presentation of our AGRICENTERs, the supermarkets dedicated to farmers and growers!

SDF Service. A level of service that is worthy of a prestigious marque The primary task of the Bigwood’s Agri is to manage all our customers’ requirements in a professional, fast, and accurate manner: from pre-sale negotiations to pre-delivery inspections, scheduled service intervals, repairs, easily available genuine replacement parts and the sheer breadth of the range of accessories.

Each SAME DEUTZ-FAHR customer is unique. The ethos adopted by the Bigwood’s is to developed around a concept of one-to-one service where all sales and technical personnel are committed to establishing an individual and personalised relationship with each individual customer so that all his service requirements can be dealt with in a spirit of partnership. Each SAME DEUTZ-FAHR customer is the focal point of all the attention necessary to achieve the optimal solution to his requirements, just as though he were the only SDF customer in the world.

Exams are never out of style for SAME DEUTZ-FAHR Service personnel. In order to guarantee such a high standard of customer service, SAME DEUTZ-FAHR Authorised Dealerships and Service Centres can rely on the very latest technical equipment that makes it possible to find operating anomalies fast and arrive at a clear understanding of the relative causes. But above all, our biggest strength lies in the comprehensive training of our technical personnel, their enthusiasm and dedication: TECHNICAL COMPETENCE is the DISTINCTIVE FEATURE OF THE SAME DEUTZ-FAHR SERVICE ORGANISATION

In the Treviglio and Lauingen plants, where the designs are developed and the machines are built, regular training and update courses are held to allow all SAME DEUTZ-FAHR Service personnel and the staff of our Dealers to keep abreast of the constant developments of our entire range of products. In addition to our technical assistance manuals, user manuals and Original Spare Parts and Accessories catalogues, available in all the main languages, the entire range of technical documentation for each component of each model is immediately available from a single source, (also by means of Internet access to a specific database) a specific database accessed though the Internet.

We’re always close to our most distant customers. A functional logistics system and a highly effective shipping system, combined with constant monitoring of the stock levels available in the Original Spare Parts Warehouses of the entire SAME DEUTZ-FAHR network, allow us to take action in relation to each problem very rapidly, thereby achieving a radical reduction of machine downtimes.

Wherever in the world a SAME DEUTZ-FAHR group tractor or combine harvester is currently at work, the user has complete peace of mind because he knows he can always rely on a top class technical assistance service. Skilled technical personnel, professional operators “SDF people” who devote all their dedication and enthusiasm to keeping our customers completely satisfied – always.