Eligibility

Grand River Transit's conventional buses are equipped with features to make them fully accessible. If you are unable to use conventional public transit due to a physical disability, you may be eligible for one or more of Grand River Transit's specialized services. Eligibility for these services is considered on a case-by-case basis and is not based on a particular disability.

Contact Information

The phone number for MobilityPLUS is 519-744-2241 (8:30 a.m. - 10:15 p.m.).

Booking Office Hours

Booking Requirements

Recreational/Personal trips must be booked at least one business day ahead of the trip, and no more than seven days ahead.

Medical, post-secondary education and employment trips may be booked up to 28 days in advance.

To book rides, please have the following information available:

Your name and MobilityPLUS ID number

The date you require transportation

Your exact pick-up address

Your exact drop-off address

The times you wish to arrive at and return from your destination. These times must be at least one hour apart.

The time you want to return

Whether you will be accompanied by a support person or guest

What mobility device (if any) will be used.

Note: Please be ready at the accessible door of your location at the beginning of your 30 minute pick-up window. Also, be prepared to wait 15 minutes past your pick-up time. This flexibility allows us to accommodate as many riders as possible.

Online Booking Information

Online booking is not available.

Cross-Boundary Travel

People registered with MobilityPLUS can book rides in advance anywhere within the city limits of Cambridge, Kitchener and Waterloo.

Wheeled Mobility Aids

Grand River Transit low floor buses can deploy ramps in any weather condition. Each ramp is slightly less than 30 inches wide, and has a maximum lift capacity of 600 pounds (272 kg).

On GRT MobilityPLUS vehicles, each ramp is 33 inches wide and has a lift capacity of 800 pounds (364 kg).