Emirates in mobile focus

21 June 2015

Emirates has launched 30 wireless charging trays for most smartphones in its First Class and Business Class Lounges in Concourse A, B and C in Dubai. With free Wi-Fi in all Emirates Lounges globally, and on nearly 120 aircraft, customers can also stay connected throughout their journey.

“Our aspiration is to provide greater comfort for our customers and a hassle-free, seamless travel experience. Mobile devices are an intrinsic part of our lives, and at Emirates we see free Wi-Fi and wireless charging on the go as becoming the norm in the future travel experience,” said Mohammed Mattar, Divisional Senior VP Emirates Airport Services. “That is why we invest to continually enhance connectivity in our Lounges and onboard our aircraft. We are working with leading technology providers to launch a broader and more evolved deployment of wireless charging in our Lounges and look forward to expanding this service for our customers.”

Placed in highly visible locations around the Lounges, the wireless charging trays can currently be used to charge mobile phone devices only, accommodating up to two phones at a time. The charging tray is compatible with Android, Blackberry, as well as iPhones using a cable. Customers can simply place their compatible device on the tray to charge it wirelessly.

Free Wi-Fi both in the lounges and onboard, is extremely popular with constant connectivity now an expected standard. According to the airline’s data, the websites its passengers most frequently access onboard include Facebook and Google, and chat services such as Skype and WhatsApp, reflecting travellers’ strong desire to stay connected on the move and their use of social media channels to do so.

Passengers on board Emirates also have other ways to stay connected with personal mobile phones services offered on over 75 per cent of the fleet, and in-seat email, telephone and SMS services on every aircraft.

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With over 120 aircraft also offering Live TV, customers can now stay connected to news as it happens or cheer for their favourite team in real time.

Earlier this year, Emirates launched its Apple Watch app and debuted the Emirates App for Android in May. Emirates is ramping up its efforts to enhance its passengers’ travel experience through mobile technologies, and these new charging solutions play a crucial role in ensuring seamless connectivity.