Reviews

When I returned my Lexus LS460 Fsport to the dealership they wouldn't give me my money back. I accidentally over paid my last payment. they said that they had to use it to put new tires on. Nobody ever contacted me regarding this issue. Those tires were like bran new. This is a short version of what happened as there isn't enough space to write all that went on. I could have sold those tires on Ebay for close to what they charged me which was around $1000. I also wanted to lease a new 2018 model and no one there could help me. I filed a BB claim which was never acknowledged. If this is the way they treat people who are spending a lot of money then I will never do business with them. Stevens Creek would have helped me, at least so they say.

We have purchased 3 cars from this location. We have always had a wonderful experience except for this time when working on our trade in appraisal with Sales Manager Jorge Ibanez. this gentlemen treat us as crooks and belittled us. Thanks to James Yarbrough in Finance whom we've worked with in the past was kind enough saved the deal. The Service department has always provided a wonderful experience and has been extremely helpful. Moving forward I would continue to recommend Victory Toyota and share to avoid Jorge Ibanez for all transactions and negotiations.

We test drove several brands of cars before deciding on a Lexus. We liked the styling and smooth ride. The salesman was kind an courteous, as well as the young man that showed us how everything on the inside worked. We would recommend them to our friends.

Recommended

Shelby S. from Lexus Monterey Peninsula

Julie,Hearing that you would recommend Lexus Monterey Peninsula to your friends is wonderful! Thank you for taking a moment to leave us your feedback. We hope you will choose our dealership for your future vehicle needs!