Take action: don’t be a victim of customer reviews

Getting a negative review hurts, especially when it feels unwarranted. But does this mean you have to sit back and let negative reviews ruin your online reputation? In a webinar hosted by LSA (Local Search Association), Ted Paff, CEO of Customer Lobby, explains how local businesses can take control of their online presence.

Some points Ted shares with the audience:

4 types of people who write reviews, and why this matters

5 types of reviews sites, and what is different about each

How to generate reviews

How to respond to reviews, both negative and positive

How to market with reviews

With just a bit of work, business owners will be able to shift from feeling victimized and overwhelmed to being in charge of their online reputation.

Comments

After reading and watching the video attached here, it definitely catches my attention and made me realize that taking an action to a wider level is definitely a must. The points that Ted shares were very useful. And yes, we shouldn’t be a victim on our online reputation. These blog pretty responds to a positive and helpful note. People watching and listening to this, would unquestionably learn how and when to ignore, understand, ask, respond and market. Thanks for the tips.

This is true, with all the people getting into reviewing apps and other products and many sites and platforms making reviews as easy as walking in the park, business men might faced issues like false review or people who just want to give bad reviews without rational reasons to do so. This is great job!

This is true, with all the people getting into reviewing apps and other products and many sites and platforms making reviews as easy as walking in the park, business men might faced issues like false review or people who just want to give bad reviews without rational reasons to do so. This is great job!

After reading and watching the video attached here, it definitely catches my attention and made me realize that taking an action to a wider level is definitely a must. The points that Ted shares were very useful. And yes, we shouldn’t be a victim on our online reputation. These blog pretty responds to a positive and helpful note. People watching and listening to this, would unquestionably learn how and when to ignore, understand, ask, respond and market. Thanks for the tips.