Sunward Guest House

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Payment Protection GuaranteeWe have updated our Payment Protection Guarantee. Any bookings made from June 2020 will be refunded in full in the event that travel is not allowed due to lockdown regulations.

Submitting this enquiry does not put you under any obligation. Sunward Guest House will confirm the availability of the dates you have requested, as well as the cost. The booking procedure and other pertinent documentation will be sent you, by e-mail.

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Frequently Asked Questions

Why do I have to pay a deposit?

This is a sign of good faith. Properties hold rooms for you, which they could sell to someone else, so if you don't turn up, they lose revenue. By paying a deposit of 50% (industry standard) you show the property that you are intending to arrive and they will accordingly turn others away.

Can I pay the deposit at month end?

That depends on the property. Many have real time booking calendars, allowing people to book instantly online. If that's the case, bookings are first-come-first-book, and no rooms will be held provisionally unless specifically arranged. Send a request and ask for a specific payment date and they'll get back to you.

What is 3D Secure?

This is a security layer which checks that the person making the payment is the authorised cardholder by way of a one-time pin delivered by SMS or a secret code, ensuring the safety of your card.

3D secure is a legislated prerequisite for all online purchases in South Africa.