Shipping & policies

Estimated Shipping

**PLEASE NOTE - POSTAGE COSTS: If you buy more than one item in any single order, overpayments of post and packing (shipping and handling) over £0.55p (UK) and £0.80p (Everywhere Else) will be refunded back to your payment account (Paypal or Direct Checkout) once your parcel has been packed and weighed.

**PLEASE NOTE THAT I NO LONGER SHIP TO BRAZIL OR MEXICO.

UNITED KINGDOM POSTAGE: All items are sent out by Royal Mail Second Class Post. If you require any other shipment method, please contact me at time of purchase. I post out within 12-48 hours of purchase and always retain a proof of posting for your convenience in case of loss or damage. Any overpayment of post and packing will be refunded back to your payment account (Paypal or Direct Checkout) once your parcel has been packed and weighed.

INTERNATIONAL POSTAGE: All international orders are sent out using Royal Mail Standard Airmail service. See full shipping details in my Shipping Policy. Tracking can be added if required but will often double the price of shipping. Please let me know at time of purchase if you wish to pay extra for tracking. Any overpayment of shipping and handling will be refunded back to your payment account (Paypal or Direct Checkout) once your parcel has been packed and weighed.

The average delivery times according to the Royal Mail website are...Western Europe- within 3 working daysEastern Europe- within 5 working daysRest of the World- 5-7 working days.

However, these are guidelines only and a better estimate is probably...Western Europe- 5-10 working days.Eastern Europe- 7-14 working days.Rest of the World- 10-20 working days.

INTERNATIONAL BUYERS PLEASE NOTE that different countries have different laws regarding import taxes, customs fees and other charges for buying outside of your home country. Any fees due on delivery are solely the responsibility of the buyer. If you are unsure contact your Customs Office/Postal Service for more information.

YOUR ADDRESS & PAYPAL INFORMATION: Please ensure that your postal/shipping ADDRESS and your PAYPAL and CREDIT CARD information are up to date. If the package is returned to me as undeliverable due to non-updated information, you will be responsible for any additional posting/shipping costs.

Payments

Payments

I ALWAYS COMBINE SHIPPING. ANY OVERPAYMENT OF POSTAGE & PACKING/SHIPPING & HANDLING WILL BE REFUNDED ONCE YOUR PARCEL HAS BEEN PACKED AND WEIGHED.*****************************************************************MULTIPLE ITEM PURCHASE - Add your items to the shopping cart to see combined postage. Overpayments of postage and packing OVER £0.55p (UK) and £0.80p (Everywhere Else) will be refunded once your parcel has been packed and weighed.

PLEASE NOTE THAT I NO LONGER SHIP TO BRAZIL OR MEXICO.

You have two payment choices.

Direct Checkout Using Your Credit or Debit Card or*PAYPAL- PLEASE NOTE: You DO NOT have to have a Paypal account to pay by Credit Card. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.*

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Additional return information

I expect my customers to be 100% happy with their purchase. If for any reason you are not, please don't hesitate to contact me via Etsy.

DAMAGED ITEMSIf an item arrives damaged please be kind enough to supply me with a photograph of the damage to enable me to make a claim against whichever office have damaged it. A full refund of cost and postage will be made in this circumstance.

POSTAL DELAYS If the package takes longer to deliver than it "should" according to Royal Mail policies, that is an issue to address with your local post office.

LOST IN THE MAIL Although I cannot be responsible for the postal service, I do want you to end up with a lovely item. I will replace or refund your order at no charge if it does not arrive within: 3 Weeks of the date of posting if you are in the UK.7 Weeks of the date of posting if you are in any other country (due to potential customs delays/severe weather delays).

CUSTOM ORDERSCustom order refund requests will always be thoughtfully considered.

I NO LONGER WANT THE ITEM (NOT YET SHIPPED)If you change your mind about your purchase and it is not yet shipped, contact me as soon as possible and you will receive a full refund of cost and postage - no reason needed.

I NO LONGER WANT THE ITEM (ALREADY SHIPPED)If you change your mind about your purchase and no longer want it, please contact me within 14 days of receipt. You will be entitled to a full refund of cost and postage once I receive the item back securely packaged and in the same condition it was shipped in, with return shipping to be paid by the buyer. You will receive your refund within 14 days of my receipt of the goods.

**PLEASE NOTE - POSTAGE COSTS: If you buy more than one item in any single order, overpayments of post and packing (shipping and handling) will be refunded back to your payment account (Paypal or Direct Checkout) once your parcel has been packed and weighed.

Additional policies

Additional policies

Please allow up to 10 working days for shipping of custom-made items.

Photographs - Most of my photos are taken in natural daylight but please be aware that colours can vary on different monitors and the colour you see when ordering may not be the exact colour you receive.

ETSY PRIVACY POLICYPRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to7 years (as required by UK tax law).- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Susan McCormack, am the data controller of your personal information. If you have any questions or concerns, you may email me at: glittercrafts@aol.com.Alternately, you may write to me at:Susan McCormack, 25 Firtree Crescent, Forest Hall, Newcastle upon Tyne, NE12 7JU, United Kingdom.