Topic not covered?

I paid for a one year membership but cannot log into Video Scribe

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Miguel Mayagoitia

Started a topic Thu, 6 Oct, 2016 at 7:07 PM

My account is activated, my subscription is paid for, but I can NOT log into Video Scribe or use any of the "services" that accompany a membership with Sparkol. Every time I try to log in it says " Error: Incorrect login details, please check you have entered your email and password correctly. ". However, my email and password are CORRECT. Sparkol team, please help me out ASAP!

Matthew Cook

On Fri, 7 Oct, 2016 at 5:27 PM

Hi Miguel,

It seems as though you have received the reset email since you posted this. If you are still having trouble logging in, please let us know.

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Miguel Mayagoitia

On Mon, 10 Oct, 2016 at 4:52 PM

Hello Matthew,

I am able to log into the Sparkol website but not into VideoScribe.

Matthew Cook

On Tue, 11 Oct, 2016 at 1:43 PM

A small number of Windows users do have trouble logging in to VideoScribe at first. This is usually because of a setting on your PC not allowing VideoScribe to connect and check your account. If you can't log in please check your Internet Explorer settings to ensure that TLS (Transport Layer Security) is enabled:

1. Start Internet Explorer

2. Click 'Tools'/cog symbol and then 'Internet Options'

3. Click the 'Advanced' tab

4. Scroll down and ensure that all of the 'Use TLS x.x' options are enabled