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Having a safe, decent and affordable place to live allows people to put down roots and communities to grow strong. It also gives homeowners and renters alike the stability to keep their children in school, anticipate financial expenses and get to know their neighbors.

HECM Counselor and Lender Resources

For Counselors:

HECM Counseling Certificates
After the counseling session, you are required to provide a signed copy of the HECM Counseling Certificate to the homeowner. This certificate is presented to the lender with the reverse mortgage application. The loan application begins once a completed and a fully executed counseling certificate is provided to the lender. Avoid delays by downloading frequently asked questions about the HECM Counseling Certificate.

Tax Insurance and Default Counseling
Are you getting calls from HECM borrowers who have been notified that they may be facing foreclosure due to non-payment of property taxes or other property charges? HUD has enlisted the help of five national counseling intermediaries to provide these seniors with counseling and support. Please refer those callers directly to any one of the resources listed.

HECM Property Charge Loss Mitigation Counselors:

Greenpath

(888) 860-4167

Housing Options Provided for the Elderly (HOPE)

(844) 432-6467

Money Mangaement International

(877) 908-2227

National Foundation for Credit Counseleing

(866) 698-6322

NeighborWorks America

(888) 990-4326

Additional resources:

Consumer Financial Protection Bureau’s Office for Older Americans
As an increasing number of older homeowners are considering using their home equity to supplement their retirement income, lenders are marketing reverse mortgages as a way for older consumers to age in place. And yet many older consumers are confused about what it means to take out a reverse mortgage. To help older homeowners understand how a reverse mortgage works, the Consumer Financial Protection Bureau’s Office for Older Americans created the following resources:

Reverse Mortgage Discussion Guide: To help housing counselors and older consumers learn about reverse mortgages, the Consumer Financial Protection Bureau’s Office for Older Americans created an in-depth resource that gives an overview of many key concepts of reverse mortgages. Reverse Mortgage Discussion Guide

Know Before You Owe Reverse Mortgage Video: To help older consumers understand the basics of what a reverse mortgage is, the Consumer Financial Protection Bureau’s Office for Older Americans created a two-minute explanatory video for homeowners and their families. Know Before You Owe Reverse Mortgage Video

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