We will respond to your support request within 24 hours, except weekends and holidays. At the moment we provide support via e-mail and our social media accounts. Telephone support will be available in near future.

All you need is a device with internet access and one of the modern browsers installed. We currently support Internet Explorer 9+ and recent releases of Firefox and Chrome. You can use other browsers but we can’t guarantee full and error-free functionality.

There are two ways of doing that. One, you can create a free account via this webpage. Two, someone can invite you to participate in their proposal and your account will be created after you click the activation link in the invitation e-mail.

AdminProject runs on multiple machines and information is stored on multiple drives at the same time providing redundancy and high availability of data. Backups are run every 24 hours. Access to AdminProject is encrypted and verified by a certificate issued by GeoTrust Inc.

We tried making AdminProject as simple as possible so it wouldn’t require any additional training. If you need guidelines on how to use AdminProject check our User Guide. If that still leaves you with questions contact us and we’ll arrange a short training for you.

Projects may disappear in one of the following cases. (1) You have been removed from the project team; (2) Project owner has finished the project and decided to put it into the archive; (3) The subscription of the project owner has expired and their account has been suspended.

You cannot remove the AdminProject logo at the moment. You can use a custom footer that can be uploaded through Settings Upload footer link on the right sidebar. It will be scaled down to fit the space provided.

Create a .docx file using popular office applications like MS Word or LibreOffice Writer. Put all logos and text information in header and footer. Leave the main body of the document empty as this space will be filled with the content from AdminProject.

That depends on you. There are three roles for users in tasks. Owner – a person who has created a task. Responsible Person – someone who is performing actions described in the task and they indicate their progress with the slider. Both can link files to the task. Observer – a person who is notified about the task’s progress. Everyone from the project space can comment on the task.

When your survey is ready. Go to Evaluation Manage. Click Publish survey. In Active, find your survey and click show survey link. The generated link can be copied and shared in any way possible (e-mail, facebook, etc.).

You have to enter the gallery in question and find Manage gallery link on the sidebar. It will open the management box. Now, by clicking on thumbnails select photos you want to remove and when you’re done hit the big red Delete selected photos button.

The person who will buy AdminProject access, will become automatically project owner and will have full control over all the parameters, including inviting new users. Owner can designate administrators, they also can invite new users to the project.

Go to the login page and click on the I can’t get in! link. Then type in your email address and click Let’s go button. It is important to provide the same email address you used to login. You will receive an email with a link which resets your password. Click it and you will be redirected to a profile page where you can set up a new password.

Start by creating your first project. Log into your account on http://ap.adminproject.eu and click Create a new project on the right sidebar. Then put the name for your project and you are ready to start working. Read more in our quick-start guide.

Your account will be changed back to a Free Account. The projects you own will be archived, but you’ll be able to work on projects of other users and create Erasmus+ Proposals. To access your projects subscribe for a regular account by going to ProfileBilling. Your account has been suspended and you won’t be able to access your projects. To subscribe for a regular account go to your ProfileBilling. Choose your package and payment method and after the payment is processed you’ll be able to access your projects.

No you don’t. If your account is not renewed, your projects will switch into read-only mode. You will be given 30-days for renewal and after that period your owner account will be suspended and no one will be able to access your projects. Your data will remain on our servers. You’ll retain the possibility to work with projects of other account owners.

By inviting you to a project Administrator is creating a new account. ID of the account is the same as the e-mail address of the invitation’s recipient. That is very important if you have several mailboxes or any aliases set on your account (e.g. john.smith@company.com and johnsmith@company.com may lead to the same mailbox but are considered different IDs in AdminProject).