Terms & Conditions

Descriptions and Product Information

Every effort has been made to ensure product colours are as accurate as possible, however due to monitors and screen setting variations, we cannot guarantee that the colour you will see 100% accurately reflect the true colour of the product. All images, photos, descriptions, specifications and advertising shown on this website are for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Purchasing Products

The prices displayed on this site are quoted in GB Pounds and include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted.

All prices are quoted exclusive of postage and packaging, which will be charged at the following rates.

Standard UK Shipping: £2.95

We will from time to time apply promotional discounts against the normal prices of selected goods and/or their shipping costs. We may do this by applying promotional codes to the listings of those goods on the website, in which case the deductions will be labelled on the site and applied automatically at the checkout stage of your purchase transactions.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within a timely fashion, we will notify you of this delay and you may either cancel your order or agree an extended delivery time with us. Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that these goods have been paid for and all applicable charges paid in full

No payment shall be deemed to have been received until we have received payment in cleared funds. We will confirm our acceptance of your order once payment is taken however we reserve the right at all times and at our sole discretion to refuse to accept any orders, and refunds will be issued. If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure set out in our Returns and Exchanges policy, which also details refunds.

E-Vouchers

The Purpleholly.co.uk e-voucher is an online gift certificate that can ONLY be redeemed in GB Pounds online at www.purpleholly.co.uk, e-vouchers can be purchased in decimal amounts between £5.00 and £50.00

For technical reasons, we regret that only one e-voucher can be purchased or redeemed per transaction. The e-voucher is sent via email and contains a voucher code and expiry date. E-vouchers are valid for 24 months and must be used by the date shown on the e-voucher. At the end of this period any unused balance will be forfeited.

Once payment has cleared the e-voucher will be transmitted electronically and then, just like a physical voucher, its safekeeping and proper use is the purchaser's / recipient's responsibility. We cannot be held responsible for any e-voucher which is emailed to an incorrect address supplied by a purchaser, or which is lost, stolen or deleted. From time to time e-vouchers can get caught up in spam filters, and it is up to the recipient to check these filters. We cannot take responsibility for e-vouchers that cannot be delivered to the recipient's email address because of spam filters, firewalls or other security measures operating on the recipient's system, capacity of the recipient's mailbox or any other factors outside our control.

Please note that e-vouchers are not refundable.

Price Promise

We promise to provide competitive prices.

Complaints Procedure

Purpleholly.co.uk welcomes any comments about our site and service, good or bad. The site's success relies on you telling us how to improve the service for your benefit. We aim to deal with any complaints quickly and fairly, if you have any reason to complain, or would like to make a constructive comment or criticism then please email customer services at enquiries@purpleholly.co.uk. We aim to respond to your complaint within 24 hours of receipt.

Limitation of Liability

Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees. However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement. We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny you access to all or part of the website or refuse to provide our services to you without notice if you

Are in breach of any part of this agreement

We cannot, for any reason, verify or authenticate any information you provide to us

We believe that your actions may cause legal liability for us, you, or any other user.

Privacy Policy

This Privacy Policy explains how We collect, store and use your personal data when you browse and use the Website and when you provide us with your personal data. Please read this Privacy Policy carefully.

By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website. We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with other products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders;

For statistical or survey purposes to improve this Website and its services to you;

To serve website content and advertisements to you;

To administer this website;

If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@purpleholly.co.uk telephoning us on 01522 789748.

Your Personal Information may be disclosed to reputable third parties who will help process your order. Purpleholly.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of us for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on by visiting https://tools.google.com/dlpage/gaoptout

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings by visiting https://adssettings.google.com/authenticated

This Cookie Notice was last updated on 2 May 2018, and further changes will be communicated by updating this notice.

Cookies are small encrypted text files that are stored on your computer or other device by this Website. We may use cookies to collect information about you. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website by visiting https://www.networkadvertising.org please note that we're not responsible for the content of external websites.

We do not store or share financial information with third parties.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed as follows: info@purpleholly.co.uk.