Customer Success Engineer (m/f)

About us

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. And we are on a good way. Hundreds of well-known brands such as adidas, Zalando, and Vodafone make better decisions in IT with LeanIX.

But LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we have to work hard to achieve our ambitious goals. But we have everything to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open access to leadership, transparent communication, personal development, a modern airy working environment, and that world-class teams deserve the best software stack money can buy.

POSITION

We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers voice within our company.

Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously improve our platform for our customers.