Sprint Quotes the Donald as Downward Spiral Continues

Sprint’s nose bleed has been working its way towards “gusher” status for quite some time, and their board is hoping that this latest move is the suture. Last year Sprint even went as far as cancelling subscriber contracts because they deemed them to be costing the company too much as a result of customer service calls. Of course firing customers might not have been the best idea in hindsight. You’d think they would relish every last one, as almost 640,000 subscribers headed for the hills on their own accord in the fourth quarter of 2007 alone. Clipping whiny customers was just the beginning, however, and Sprint will now be turning the gun on its own [again]. Word is in today that they will be laying off approximately 4,000 employees and closing at least 125 retail locations this year. No, axing 5,000 employees in 2007 apparently didn’t quite do the trick apparently. Perhaps Sprint should go back to laying cable for the railroad; this cellular thing isn’t working out so well. Dan Hesse and friends better have something up their respective sleeves as it’s going to take a bit more than WiMAX to turn this ship around.

Heh somnbody buy em out ther playing russian roulette with staff and customors.

ummm

Thats not good……………..

mingkee

farewell S/N
you don’t want to die,
but now it’s time to say goodbye

jeremiah

Fix customer service at stores and at the call centers.

Uh ohh

While that sucks for the people who will be jobless, there are a ton of people at both corporate offices who aren’t worth their weight in poop! Hopefully they’ll out the retards and promote those who are truly dedicated to actually helping the customer! I know there are a lot of people who are reading this and hate Sprint, but remember these people who are getting laid off actually have families and there’s nothing funny about it!

Matt S

exactly, except in this case, the gun is full loaded. bam customer, bam employee, bam customer…

Jeff B.

HA! Sprint sucks BIG balls.

gquaglia

How many of these lost customers are former Nextel users? I would imagine that many are and when the iden network went to s**t jumped ship to another network. I hear everyone crying about bad CS, but how often does the normal customer need to call CS. I’ve been with Sprint for 5 years and have only had to call CS 3 times.

bluehorseshoe

All I’ve seen is people jump from sprint to either Verizon or AT&T. Usually the issue is poor customer service or customers looking for better, expxnded coverage. I have family that is employed by sprint and feel bad for them, but it’s managements fault for putting them in this situation. The customers pay their salaries, and perhaps they should have taken better care of that fact.

chaiitea

I have been with both Sprint and now currently with Verizon. I’m seriously considering going back to Sprint. Maybe the customer service isn’t always top notch but I didn’t get a cell phone so I can make a big deal out of customer service, I have one so I can make uninterrupted calls without getting dropped. This has happened to me numerous times on the Verizon network. My Sprint bill was always the same every month for five years without the strange unanswered spikes in billing that I have been getting with Verizon for the past two years. Let’s not even talk about AT&T – because every single person I know on that network can’t keep a conversation going without getting a dropped signal at least once during the call. It’s more trouble hanging up with one another once the call drops, calling them back, waiting for them to pick up and them simultaneously trying to call me back and it going to voicemail because I didn’t pick up in time. It’s frustrating watching them do that when you’re with them too.