Frequently Asked Questions (FAQs)

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Recent Questions

Viewing & Changing Orders

Q: Where is my order?

A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.

A: Simply Log In and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some shipping methods may not provide tracking information.

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A: Our merchandise is carefully packed for delivery in our distribution centers, however we do realize that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer service team on 1 800 463 9275 or email us at customerservice@newark.com.

Q: Can I cancel an order?

A: Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our request a return form.

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A: Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at 1 800 463 9275 (Mon-Fri, 8:00 AM - 8:00 PM EST) to see if the order can be expedited.

Returning a Product

Q: How do I return a product?

A: Please go to our online return a product request form to request a return materials authorization (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.

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A: Returns are accepted within 60 days of the original invoice date. Returns must be in the original packaging, and in resalable condition. See full Terms and Conditions for more details.

Q: Are any items not returnable?

A: Most products can be returned, but there are a few exceptions. Special ordered "Not in Catalog Items" or those specified as "Non-Cancelable/Non-Returnable" (NC/NR) are not returnable. Please see our full Terms and Conditions for additional exclusions and restrictions.

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If you are unsure if your product is returnable, you may contact us at:

Placing Orders

Q: What does it mean when a part is backordered?

A: Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don't mind waiting, we are happy to accept orders and ship it free of charge once stock becomes available.

Q: Can I download or email my cart?

A:If you want to save your cart online for purchase later you can use the saved carts feature.

Q: What are order minimums and multiples?

A: Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.

Q: How do I apply a voucher code to my order?

A: You can enter a voucher code on the shopping cart page. When you have entered a valid voucher code, press the “Apply” button and the cart total should display the updated discounted total.

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A: You may submit a request to update your invoice address by Logging In and going to your Address Book. Select the address you first used to open your account with us and update the information. When you submit the form, our support team will be notified to verify the address and will make the update in our business systems.