DDF ONLINE collection point in departure areas are located near the Dubai Duty Free Customer Service or Finest Surprise counter in all Concourses. After clearing the immigration on your departure, please follow the directional signs leading to your Concourse. Please pick up your order up at least 90 minutes before your departure time.

For faster facilitation of the collection process, please provide the DDF ONLINE cashier at the collection point your order number along with your passport or boarding pass. Our friendly staff will then perform some verification procedure and assist you in the final payment process.

If you wish to shop more, a wide range of products are available from our shops. Welcome and enjoy shopping with us!

Arrivals

DDF ONLINE collection points in arrival areas are located near Dubai Duty Free Customer Service or Finest Surprise counter in all arriving terminals.

Terminal 1

After clearing the immigration procedures, please follow the directional signs leading to the baggage collection area. Our collection point is located within the Arrivals shop.

For faster facilitation of the collection process, please provide the DDF ONLINE cashier at the collection point your order number along with your passport or boarding pass. Our friendly staff will then perform some verification procedure and assist you in the final payment process.

If you wish to shop more, a wide range of products are available from our shops. Welcome and enjoy shopping with us!

Terminal 2

After clearing the immigration procedures, please follow the directional signs leading to the baggage collection area. Our collection point is located within the Arrivals shop.

For faster facilitation of the collection process, please provide the DDF ONLINE cashier at the collection point your order number along with your passport or boarding pass. Our friendly staff will then perform some verification procedure and assist you in the final payment process.

If you wish to shop more, a wide range of products are available from our shops. Welcome and enjoy shopping with us!

Terminal 3

After clearing with the immigration procedures, please follow directional signs leading to the baggage collection area. Our collection point is located to the right, after the baggage conveyor number 10.

For faster facilitation of the collection process, please provide the DDF ONLINE cashier at the collection point your order number along with your passport or boarding pass. Our friendly staff will then perform some verification procedure and assist you in the final payment process.

If you wish to shop more, a wide range of products are available from our shops. Welcome and enjoy shopping with us!

At Your Service

How Do I pre-order Items for Pick Up?

1Select and add products
to shopping cart

2Register/Log in/Guest checkout

3Enter travel details

4Confirm order either by Paying Online or
opting to Pay at the Webshop in the Airport during travel time.