[EN] This Master's Thesis aims to solve a defect that arises in a specific process, through the
application of the focused improvement pillar encompassed within the philosophy of Total
Productive Maintenance or TPM. The ...[+]

[EN] This Master's Thesis aims to solve a defect that arises in a specific process, through the
application of the focused improvement pillar encompassed within the philosophy of Total
Productive Maintenance or TPM. The problem is approached is called retracted clot or
syneresis. This defect consists in the separation of the liquid part of the milk from the solid
part, producing a large quantity of whey in a packaged milk product. The problem happens in
the “Cuajada” and “Cuajada Azucarada” which are desserts made at Danone Factory and has
led to a large number of claims throughout 2017 and early 2018. For the implementation of
this improvement, which lasts 3 months, a team with members from various departments is
created and the PDCA continuous improvement methodology (Plan, Do, Check & Act) is used.
This focused improvement consists of 7 clearly defined steps and through the orderly
achievement of each one of them, the problem of the clot retracted in the product is
eliminated.[-]