Ernan Roman

Ernan Roman (@ernanroman) is president of ERDM Corp., leaders in conducting VoC research for major brands. His latest book is Voice of the Customer Marketing. He was inducted into the DMA Marketing Hall of Fame, named by the Online Marketing Institute as one of the Top 40 Digital Luminaries and named by Crain's BtoB Magazine as one of the 100 most influential people in business marketing.

Article by Ernan Roman
Featured on CMO.com
Jeff Rosenfeld is the vice president of customer insight and analytics for The Neiman Marcus Group, where he is responsible for leveraging analytics to drive revenue. His team focuses on personalization, web ...

Mastery of Customer Experience at your fingertips with CX University’s Online Courses and eModules. Earn your certification as a Customer Experience Specialist (CXS)™ or unite your organization in online and on-the-go training that puts the customer at the center of business.