Support Forum

Firefox 10.0 says it's incompatible with Norton Toolbar and Norton Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update Norton provided for Firefox 9.0 be incorporated in 10.0?

Firefox 10.0 says it's incompatible with Norton Toolbar and Norton 360 Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update/workaround Norton provided for Firefox 9.0. somehow be incorporated in 10.0?

Firefox 10.0 says it's incompatible with Norton Toolbar and Norton 360 Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update/workaround Norton provided for Firefox 9.0. somehow be incorporated in 10.0?

Question owner

Thanks for this mha007. I'm working with Norton 360 v. 5.1 I've tried the Live Update several times, also after rebooting. It's given me some minor updates but not yet the 5.2 patch. Once that's installed, I could run LiveUpdate again to receive the Firefox 10 compatibility patch. Norton informs these patches are not available manually and that they will come automatically via Live Update. So I'll see if there's a change overnight. Thanks again.

Thanks for this mha007. I'm working with Norton 360 v. 5.1 I've tried the Live Update several times, also after rebooting. It's given me some minor updates but not yet the 5.2 patch. Once that's installed, I could run LiveUpdate again to receive the Firefox 10 compatibility patch. Norton informs these patches are not available manually and that they will come automatically via Live Update. So I'll see if there's a change overnight. Thanks again.

NOTE: If you are not able to update to Norton Internet Security 18.7, we recommend that you update to version 19.1 (free update with valid subscription) then run LiveUpdate to receive the 19.5 patch. Once that's installed, you can run LiveUpdate again to receive the Firefox 10 compatibility patch.

Check and tell if its working.

Read the NOTE in the following link:
* http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-10-Support-for-Norton-Toolbar/td-p/648241
* '''NOTE:''' If you are not able to update to Norton Internet Security 18.7, we recommend that you update to version 19.1 (free update with valid subscription) then run LiveUpdate to receive the 19.5 patch. Once that's installed, you can run LiveUpdate again to receive the Firefox 10 compatibility patch.
Check and tell if its working.

Question owner

I'm unclear what this would have to do with updating Norton 360 v. 5.1 to v. 5.2.
I did receive further updates from Live Update, but not yet the patches I was waiting for. Again the main issue is that Norton Identity Safe and Norton toolbar seem to be incompatible with Firefox 10

I'm unclear what this would have to do with updating Norton 360 v. 5.1 to v. 5.2.
I did receive further updates from Live Update, but not yet the patches I was waiting for. Again the main issue is that Norton Identity Safe and Norton toolbar seem to be incompatible with Firefox 10

Question owner

This thread is showing this problem as "solved," but it hasn't been solved yet. I've not received from Norton an update (via Live Update) to 5.2 for my Norton 360 version 5.1. Hence I cannot receive the patch for compatibility with Firefox 10.
I see another thread is also exploring the problem of Firefox 10 incompatibility with Norton Identity Safe (which is included in Norton 360) so I've signed on to that thread also.

This thread is showing this problem as "solved," but it hasn't been solved yet. I've not received from Norton an update (via Live Update) to 5.2 for my Norton 360 version 5.1. Hence I cannot receive the patch for compatibility with Firefox 10.
I see another thread is also exploring the problem of Firefox 10 incompatibility with Norton Identity Safe (which is included in Norton 360) so I've signed on to that thread also.

Question owner

I have checked and so far it's not working yet. I've run Live Update many times and also rebooted each time, but Norton has not yet sent a version 5.2 upgrade for my Norton 360, version 5.1. Hence I've not received the Norton Toolbar Compatibility Update for Firefox 10.

I have checked and so far it's not working yet. I've run Live Update many times and also rebooted each time, but Norton has not yet sent a version 5.2 upgrade for my Norton 360, version 5.1. Hence I've not received the Norton Toolbar Compatibility Update for Firefox 10.

My norton 360 is version 5.0 premier edition and I still have 140 days left till I have to put a new one on and when I down loaded the new updated firefox 10 it took everything I had off on my tool bar. I can not get it bac on now I used my norton to go to different web pages and now they are all gone, because firefox does not support my norton! I need help now!

My norton 360 is version 5.0 premier edition and I still have 140 days left till I have to put a new one on and when I down loaded the new updated firefox 10 it took everything I had off on my tool bar. I can not get it bac on now I used my norton to go to different web pages and now they are all gone, because firefox does not support my norton! I need help now!

Symantec waits until a new version of Firefox is released before releasing an update (and while it usually happens within a day, it could take a little longer). They suggest that you should always LiveUpdate before you update Firefox (and hence you may need to wait a few days after Firefox is released.)

Symantec waits until a new version of Firefox is released before releasing an update (and while it usually happens within a day, it could take a little longer). They suggest that you should always LiveUpdate before you update Firefox (and hence you may need to wait a few days after Firefox is released.)

If anyone reading this needs more help, please ask a new question. Since the original question has been solved, I'll lock this thread.

Here is information from the Norton Community forums for '''Firefox 11''':
*Norton 360: http://community.norton.com/t5/Norton-360/Firefox-11-Support-for-Norton-Toolbar/td-p/679053
*Norton Internet Security: http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-11-Support-for-Norton-Toolbar/td-p/679043
If anyone reading this needs more help, please ask a new question. Since the original question has been solved, I'll lock this thread.