Media Gallery for Sussex Model Centre www.sussex-model-centre.co.uk

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Latest Reviews

ordered a model on 14/10/2014 was told by the assistant to wait in on the 15/10/2014 as it was being sent next day delivery, I waited and waited, decided to phone them at 4pm to confirm the item was sent, o was told "oh very sorry its going out today will be with you 16/10/2014", what a complete waste of a day,i know mistakes happen but they never forget to charge your card, didn't find the gentlemans apology very sincere either.I will take my custom elsewhere!…
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The item I received was damaged. No problem, I understand things get damaged in transit. What I found totally unacceptable was the way in which SMC absolved themselves of all responsibility when I tried to return the product for exchange. I agreed to wait at home on a given date and they would arrange for the item to be collected. I waited and waited, no sign of them. I called to ask them what time I could expect the collection? "Don't know, any time before five". OK. Five comes and goes, I…
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What a waste of time calling these guys. They just told me on the phone they are not interested in setting up my heli for me because it will take to long . Why do you offer this service then…
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I visited the shop today for the first time - 5 people serving behind the counter. A few customers in the shop - I waited and waited and eventually someone asked if I needed any help - I was looking for a Revell model but wasn't quite sure of the model number (after all this is a model shop) I was thinking that maybe they would have a catalogue or internet access to check the model number - that's what thinking done for me! I was told the revel models are over there on the left - I looked for…
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Sussexmodelcentre's Response to person1's Review

Written on: 24/01/2014

Sorry you did not have a pleasant experience. We have had a model store for over 40 years and do pride ourselves on a good customer service. So when we recently saw this review we were very disappointed. We do value all our customers especially in your case when you were looking for your sons, who as you say may well have been future customers. Hopefully you will give us another chance.
Sussex Model Centre

As an earlier review hinted that SMC may not hold all the stock on their web-site, I decided to ring to establish if they had the goods. The person I spoke to on the phone, went into the stock room to find out, and having confirmed they had them took my order on the phone. Excellent service. The package arrived in due time and was well wrapped.
I would recommend this supplier, they were a good £40 cheaper than their nearest rival…
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I used SMC quite a bit back in the 80's and 90's. I have now returned to RC aircraft flying, so I decided to get a Fun Cub to get my thumbs back into shape. Ordered from SMC due to previous experience and price. I phoned to check stock and got an even more helpful reply than before and received the, well packed, kit 2 days later with delivery costs of only 3.99.
They were good in the past - they are even better now!…
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Bought a VMAR Twin Otter. It was the kit only, not the one with motors ESCs etc. That's all that was available. However, they sent the kit with alternative motors ESCs because I wasn't experienced enough with electric models to choose myself.
Result, a model that won't even taxi on short grass. Motors are underpowered by a huge margin. Looking at the prop sizes you would have had to suspect they were inadequate, but not these guys…
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Dont order anything form these guys if you would like to receive it quickly! On several occasions I have ordered model kits and accesssories which are shown as in stock on the website, only to be wondering where they are a week later. On ringing them I find my kit has been held up by a poxy piece of plywood or a packet of screws which are out of stock! Not very funny when you plan to build your model on your week off!!…
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Since I bashed ABC Modelsport after my terrible experience with them, I thought I'd write something positive. My experience with Sussex Model Centre is only of the good kind, they reply in hours when you send them an e-mail. When something is not in stock, it's clearly stated on their website and shipping is roughly £10 cheaper than the other hobby shops.

A pleasure to do business with. As a matter of fact I'll pay them a visit the next time I visit my sister (who lives in England). My next…
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