About Us

Message from the Director

Director
Jun Ishihara

Yokohama Municipal Citizen’s Hospital opened in 1960 with 42 beds and four departments, consisting of the Department of Internal Medicine, Department of Pediatrics, Department of Surgery, and Department of Gynecology and Obstetrics. The number of beds and departments were increased over time, and the hospital has become a flagship hospital in the city of Yokohama consisting of 34 departments, 650 beds, and three wards, providing advanced medical care, acute stage medical care, and medical care required in the local community while making efforts daily as a public hospital in protecting the safety and comfort of the citizens and patients.

The hospital has five characteristics in medical care as follows:

Base hospital in cancer treatment

Base hospital in emergency care 24 hours a day, 365 days a year

Base hospital for infection treatment

Base hospital for pediatric care and medical care for mothers and children

Base hospital to support the community medical care

About 300,000 outpatients visit this hospital in total each year, which includes about 20,000 emergency patients. Also, there are about 200,000 inpatients in this hospital throughout the year. We take pride in these results as a reflection of the role we play within the policies of having patients referred to local medical institutions and to refer our patients to local medical institutions to the extent possible. In addition, Yokohama Municipal Citizen’s Hospital is specified as a designated DPC hospital due to the implementation of doctors’ training above a certain level and due to the density of medical care provided.

Another notable characteristic in the treatment of many of our patients is the collaboration between 34 clinical departments, departments other than the clinical departments (such as nursing, pharmacy, radiology, examination, rehabilitation, nutrition, and clinical engineering), and general patient support center, which allows us to work towards the provision of optimal medical care and support for recuperation. We are also actively involved in the development of human resources and have organized development programs that utilize the characteristics of general hospitals as a designated hospital for the training of clinical interns. In addition, we are the first municipal hospital to have introduced specialist nurses in 1992. This has led to more than 20 certified nurses of various fields to provide nursing care that utilizes their specialty, including certified nurses for intensive care and chemotherapy.

We ask for your continued understanding and cooperation as we continue to combine the forces of all of our staff members to make the best effort in providing high quality, safe medical care.

Jun Ishihara,
Director
Yokohama Municipal Citizen’s Hospital

Hospital Overview

Hospital Overview

Name of the hospital

Yokohama Municipal Citizen’s Hospital

Foundation

October 1960

Director

石原 淳 (Jun Ishihara)

Number of beds

650 beds

Departments

34 departments

Address

56 Okazawa-cho, Hodogaya-ku, Yokohama City,Kanagawa, Japan

Contact number

+81-45-331-1961

Fundamental principle, and the rights and responsibilities of the patients

Basic principle

We provide safe and high-quality medical care in a fair, just manner to protect the lives and health of citizens.

The following are the rights you have as a patient:

As a flagship hospital in the city of Yokohama, we make every effort to provide high quality, advanced medical care to patients while respecting the rights of patients.

The human rights of the patient will be respected, and patients will be able to receive safe, high-quality medical care in a fair, just manner.

The patient will be able to receive explanations on matters such as the disorder, treatment, examination, and future outlook, understand and agree to the explanation completely upon sufficient discussion with the doctors and other staff members, and choose the examinations and treatment methods base on the patient’s own free will.

The patient is entitled to receive opinions on the diagnosis and treatments from other doctors within and outside this hospital.

The patient may ask for the disclosure of medical records.

The patient’s personal information and privacy will be protected.

The patient is entitled to receive explanation on the estimate and breakdown of the expense required for medical care.

Please acknowledge the following responsibilities and our expectations:

The patient is responsible for paying medical care expenses in an appropriate manner.

The patient must participate and cooperate proactively in treatment by means such as the provision of information regarding the patient’s health (previous disorders, history of outpatient treatment, history of medication use, etc.).

The patient must provide cooperation to avoid hindering other patients from receiving medical care and the hospital staff from providing medical care, so that appropriate medical care can be provided to all patients.

In case you did not accept these responsibilities, appropriate treatments or services might not be provided by our hospital.

Handling and protection of personal information

For the comfort of the patients receiving medical care, the personal information of the patient will only be used for limited purposes at this hospital, such as provision of medical care and administrative procedures, including the invoicing of medical expenses. Also, the handling of the personal information will be managed in an appropriate manner in accordance with the relevant laws and regulations.

We are unable to answer questions regarding the hospitalization of the patient in order to protect the personal information of the patient. Please make arrangements so that the information is passed on to relatives, acquaintances, and friends from the family of the patient prior to admission.

The name of the patient is displayed on the entrance of the hospital room. Please notify the ward staff if you do not wish to have your name displayed.

Information on the Outpatient Floor

Please see the following diagram for the location of outpatient consultation.
For specialist outpatient consultation, information will be given according to the diagnosis and instructions from your doctor.

Information on the emergency outpatient department (ER)

Inquiry Offices

General patient support center has inquiry offices available for the comfort of the patients in treatment and recuperation.

If you are unable to communicate at all in Japanese or have restrictions in this regard, please make prior arrangements to have a medical interpreter attend the consultation with you.

Medical welfare consultation

Medical social workers will discuss the various lifestyle issues the patients and their families may have in relation to the disorders and disability from the perspective of social welfare and provide assistance in resolving these issues.

Examples of consultation

Consultation on the venue of recuperation after discharge

Consultation regarding medical expenses and living expenses

Consultation on the use of various systems

Consultation on concerns related to treatment

Consultation on home recuperation

The nurse in charge of home care will discuss the issues related to recuperation with the patients and their families and assist in making arrangements for the home care service to allow the patient to recuperate at home in comfort.

Examples of consultation

Consultation on the long-term care at home

Consultation on the medical treatment performed at home

Consultation on home visit nursing care and home doctor

Other consultation regarding home recuperation

Cancer consultation

We will answer any concerns and questions you have regarding cancer. A specialist nurse will listen to the concerns of the patient and the family from a compassionate stance. Please consult us rather than worrying alone.

Examples of consultation

Concerns related to cancer and treatment

Unable to understand the explanation given by the treating doctor, unable to speak comfortably with medical staff

Concerns of the family and financial concerns

Matters relating to palliative care and recuperation

Matter relating to the second opinion

Promise for comfort

Nurses specializing in cancer and certified nurse for palliative care will listen to you.

Consultation is free of charge.

Eligibility for consultation

Anyone is eligible for consultation.

If you are concerned that you or your family has cancer

Patients who are undergoing outpatient or inpatient treatment at this hospital, or their families

Patients who are undergoing outpatient or inpatient treatment at another hospital, or their families

Peer support by past cancer patients

Peer support is provided by past cancer patients who will answer the inquiries from cancer patients and their families. Please feel free to use the peer support for any concerns you have regarding cancer or for information relating to cancer.