ITIL Foundation Introduction Review

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ITIL Foundation is the comprehensie framework, a base
on which IT Processes are composed within IT company. The Foundation
Certificate in IT Service Management (ITIL Foundation) is a proof that
the person posessing the certificate understands various processes and
relations between them.

There are 12 main areas that the ITIL Foundation
is focused on. These areas are divided between Service Support and
Service Delivery.

Service Delivery processes / functions are:

Service Desk as the only function in Service Delivery

Incident Management

Problem Management

Configuration Management

Change Management

Release Management

Service Support consists of the following processes:

Service Level Management

Availability Management

Capacity Management

Financial Management

IT Service Continuity Management

Security Management

In our portal we describe each of the area in more
detail. Also please explore other sections in the websites to get
information about ITIL Certifications and ITIL Exams.