If there’s one thing that every nurse will come across in his or her career, it’s a difficult patient. Sometimes, the sweet patients that make the long hours and tired feet worthwhile are outshined by that one ornery, demanding or hostile patient who is miserable, and finds a way to share that misery with anyone who comes within a few feet of him or her.

You and your fellow staff may find yourselves avoiding their calls, and delaying their checkups, but the fact is, even patients with the worst attitudes deserve the best treatment possible.