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As the full implications of Covid-19 start to be felt across the legal industry, and as we take our first tentative steps to reopening offices, the need for greater resilience and agility in our business model and service delivery has become paramount. And it has brought two important questions to the fore: just how agile is your firm, and is it enough?

Although we have worked in partnership with law firms for over 12 years, we had not truly experienced how business-critical our services were to the sector until now: secure and immediate access to data and applications from any device, anywhere, at any time, has been a game-changer for our clients.

Increasing engagement and enhancing the overall client experience are key to getting ahead of the innovation curve – which in turn demands a sharing mindset – says Stuart Barr, chief product and strategy officer at HighQ, part of Thomson Reuters.

Discussion around the impact on the legal sector of new technologies – such as artificial intelligence (AI), machine learning and cloud – are perennial, with collaboration and automation often the areas of highest priority.

In today’s remote working climate, most organisations are having to adapt to new ways of working, collaborating and communicating when delivering IT change. This presents very significant challenges to delivery dates and evolving business priorities.

Blockchain is seen as one of the most promising new technologies on the scene, being adopted by numerous industries, from financial institutions to healthcare to government agencies. But what about the legal sector?