Wayfair vs Crate & Barrel

An essential item for a baby nursery is a crib. But with so many brands and styles to choose from, selecting the best crib can be an overwhelming experience. Do you choose the affordable crib? Or should you purchase the more popular brand?

What should be a fun shopping adventure, can quickly become more complicated than anyone deserves. Whether you are a parent, a friend, or a relative looking for a gift, finding the right crib requires planning.

Baby Crib Reviews

30-day policy. Wayfair issues credits once they receive the returned item. Clearance items are not returnable.

Wayfair is a great place to buy your next baby crib. First off, Wayfair is a well-known online store, offering a huge selection of products. With a sound reputation and over 15 years of experience, it's no surprise that they have an A+ rating with the Better Business Bureau.

The site is professional and polished, with features that make shopping easy. When it comes to baby cribs, you'll find a range of brand names, including the following:

DaVinci

Delta Children

Sorelle

Dream on Me

All told, Wayfair offers over 400 baby cribs for you to choose from. While this sounds like an exhausting number to look through, Wayfair actually makes it easy to find just the baby crib that you're looking for. They do this by providing a wealth of search filters to narrow down your selection. These include:

Crib type

Finish

Price range

Brand

Customer rating

Style

Material

Features, such as measurements

Under each baby crib in your search results, you'll find a star ranking. This is very useful and leads to hands-on reviews from customers who have experience with each particular baby crib.

Regarding customer service, we found over 2,000 positive reviews praising Wayfair's award-winning customer service team. Moreover, Wayfair has earned other top honrs, including an award for Internet Retailer of the Year and the Stevie Award for the best customer service department. If you're a new customer to Wayfair, you should be able to rest at ease, knowing that you will be treated with respect and
receive your orders in a timely fashion.

Overall, Wayfair sets the standard when it comes to buying a baby crib. The site is user-friendly and easy to navigate, with a large selection of baby cribs to choose from. Prices are very competitive, and their customer service team is top notch. Wayfair earns 5 stars and our recommendation as the best baby crib store available today.

Crate & Barrel was founded in 1962 with the goal to bring simple, beautiful-yet-practical housewares to the US, originally sold in an old elevator factory in Chicago. Of course, their reach now extends to almost 90 retail locations throughout the US and Canada, in addition to their online storefront that includes home goods for the kitchen, bedroom, bathroom, and much more. You'll find their selection of baby
cribs under their Crate&kids heading.

You won't see a wide range of brands or crib styles when shopping at this store: Babyletto, Jenny Lind, Ever Simple, Taylor, and Hampshire - some designer names, and some collections specific to Crate & Barrel - are about all you'll find. Pricing was also somewhere in the middle, compared with other retailers: nothing on the super-economical side, but nothing on the luxury/designer end of the spectrum either,
with prices starting at $399 and going up to just under $800. Expect to pay shipping fees of $99 on your crib purchase.

Crate & Barrel doesn't offer any options for sorting through their available baby cribs and bassinets - but with a selection limited to just 21 cribs and 4 bassinets, it shouldn't take you too much time to browse what they have. We still would have liked an easier way to shop by price, color, or features, rather than having to scroll through the page.

One plus that won't jump out at you, but that might make the difference between “add to cart” and leaving the site: if you prefer to buy products made in America, be sure to check out the Andersen line. It may be one of the only cribs still available on the market - both at Crate & Barrel and other sites - that isn't made elsewhere.

Keep an eye out for pop-ups: when we shopped the Crate & Barrel site, we got an offer for a 10% discount if we entered our email address. But, the fine print said that it was only valid on full-price items and excluded furniture, so you might only be able to use it on nursery accessories or other home decor purchases and not the crib itself.

Crate & Barrel's return policy is average. If you want to return your baby crib, you must contact them within 7 days of delivery and return it within 30 days of delivery as well. If the crib is not in good condition or it's received outside Crate & Barrel's specified timeframe, expect restocking fees of at least 25%.

So, how does Crate & Barrel measure up when it comes to customer service? On the one hand, the company has an A+ rating with the Better Business Bureau, as you'd expect from a major brand that's been in business for more than five decades. On the other, we found more than a few customer reviews that had very negative things to say about the experience, particularly with delivery of large items like furniture.
Late shipments or orders that went completely undelivered, slow responses from customer service representatives, and an overall unpleasant experience with Crate & Barrel's delivery service are the most common complaints we found.

Let's put it this way: buying a crib from Crate & Barrel may very well have you sleeping like a baby. The question is, will that be a peaceful, all-night-long experience or more like babies actually sleep - up every few hours, cranky, and restless? It may be a little of both. If you like the style of Crate & Barrel you might find a crib that's just for your child but be prepared for potential delays and frustration.

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