- Provide the best control and follow up of the daily work of the technical service team(spend 60% of time at office and *0%in field)
- Allocate the daily calls to the technicians in coordination with the supervisors
- Insure that the products: hardware and supplies are delivered in a perfect operating condition in coordination with warehouse and delivery supervisor
- Keep the workshop equipment and tools in the best operating condition through proper use and maintenance
- Maintain an up-to-date data base on products delivered and their developing history in the field
- Insure that all the technical staff are kept up-to- date on product technical knowledge through seminars as well as on-the-job training
- Insure quality performance by coordinating with the quality control coordinator random field checks with clients
- Recommend import levels for supplies and spare parts
- Insure that all company policies and work procedures are properly respected: credit policy, personnel policy,…
- Supervise the reception of machines coming in for repair, and ensure that they leave promptly, and in the best condition
- Evaluate the performance of technical service staff and recommend reward / punishment
- Provide the DMD with a monthly report covering the department performance and planned actions for the coming month as well as pending issues requiring management intervention and decision