Multi-Channel Customer Support

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Kapdesk’s multi-channel customer support integration allows you to focus on the conversations that you have with your customers, helping you provide exceptional customer service through each and every customer support channel.

Email Support

SAY HELLO TO A STREAMLINED EMAIL SUPPORT PROCESS

Integrate multiple accounts with Kapdesk and take your email support to the next level, making your day much more productive.

Have a unique mailer ID for customer email support at your disposal

Instantaneously turn customer emails into different tickets

View the entire thread of mails pertaining to a particular issue under one ticket

Sort emails on the basis of different categories and view the status of each email

LET'S HAVE A CONVERSATION

Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments.
Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.