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"I added/removed channels for my TV subscription. Can you explain the charges in my bill?"

In this example, you made changes to your TV channel subscription on 05/06/14. Your bill period is from 8th – 7th of the month. So, you see a pro-rated credit of the old channel subscription from 05/06/14 – 07/06/14 and a pro-rated charge of new channel subscription for the same period.

As subscription is billed one month in advance, you will also see a full month of your new channel subscription charges from 08/06/14 – 07/07/14. Moving forward, you will only see your normal monthly charges for your new TV subscription.

For an overview of the individual items in your bill, please click here.