Big Ideas

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I do like the newer option of adding date specific messages to an AR, yet we are limited of only choosing one option for an AR. Days sequences or Date ones. I would like days or date to be an option for each new message (not just an AR).

For instance, if someone signs up for a call they get the welcome and call-in information (on day 0). Since people sign up on varied dates, it would be prudent to send them info and/or reminders about the call the day (date specific) of or before. These two options need to be on each new message. And, would save me tons of hours of work of having to do separate AR specific Broadcasts (when the message could have been IN the AR and went out automatically).

I do like the newer option of adding date specific messages to an AR, yet we are limited of only choosing one option for an AR. Days sequences or Date ones. I would like days or date to be an option for each new message (not just an AR).

For instance, if someone signs up for a call they get the welcome and call-in information (on day 0). Since people sign up on varied dates, it would be prudent to send them info and/or reminders about the call the day (date specific) of or before. These two options need to…

Sales automation would allow us to follow up leads and sales automatically by email or phone. But you don't give us the tools we need for this. Examples...

...We can subscribe contacts to autoresponders automatically. That's great. But if they fail to respond to our messages, we have no way to learn who has failed to respond so that we can send a different set of messages, or call them.

...We have no way to export a list that contains customer names and the names of the tags and autoresponders to which they belong.

...When an autoresonder sequence ends, it can't automatically subscribe to or unsubscribe from other autoresponders. So we can't be alerted to the prospects who need additional incentive to buy.

...Manage Contacts has no way to filter by BOTH time and by tag or autoresponder. So we can't manually filter for the information we need if we're to follow up effectively.

...Etc., Etc.

Please, PLEASE give us the tools to follow up with our customers and other contacts automatically!!!

Sales automation would allow us to follow up leads and sales automatically by email or phone. But you don't give us the tools we need for this. Examples...

...We can subscribe contacts to autoresponders automatically. That's great. But if they fail to respond to our messages, we have no way to learn who has failed to respond so that we can send a different set of messages, or call them.

...We have no way to export a list that contains customer names and the names of the tags and autoresponders to which they belong.

When prospects from a web-based email client opt in, it takes hours to receive the confirmation email and hours more to receive the first email in the auto responder series when they are both set to go out immediately.

A really important and useful function I think is missing is the ability to exclude certain days from the autoresponder series (e.g a box to tick, excluding tues and sunday or whatever) the autoresponder would then just send the next sheduled message the day after the excluded day. Do you think you'll be able to do that?
Kind Regards
Esther

Autoresponders - It would be extremely beneficial to be able to click a button or similar to see a list of all products using a particular autoresponder so when changes need to be made for one product but not all, an error isn't made by changing the one and not realizing you've just changed one or more that shouldn't have been modified, and instead know to create a new one. Having to check every single product to see if it is attached to an autoresponder is awfully time consuming, and still leaves room for human error. Thanks!

Many people use the autoresponders to follow up with contacts at a later date and most of my own contacts are in autoresponders that have negative numbers allowing the autoresponder to be sent days, weeks, months and even years later.

Broadcast emails don't work for this since every contact requires different dates and this needs to be variable. This so called "bug" has been used for many years however this ability has recently been taken away in the last set of updates that "fixed" this bug that was not really a bug at all if it was being used and relied upon and didn't cause any problems!

Personally this is the key feature and my main purpose for using 1shoppingcart. Without this ability my company doesn't operate efficiently and defeats the purpose of having 1shoppingcart.

Please seriously consider making this option available again very soon!

Many people use the autoresponders to follow up with contacts at a later date and most of my own contacts are in autoresponders that have negative numbers allowing the autoresponder to be sent days, weeks, months and even years later.

Broadcast emails don't work for this since every contact requires different dates and this needs to be variable. This so called "bug" has been used for many years however this ability has recently been taken away in the last set of updates that "fixed" this bug that was not really a bug at all if it was being used and…

When I'm looking at form code in a web page, to verify which autoresponder the form sends information to, it doesn't show me the autoresponder name - just the number. So in order to reverse engineer where that form links to in my 1SC account, I have to guess - then open each AR to see if I've found the right one...VERY time consuming!

For those of us who create lots of forms on lots of web pages, and need to figure out later where the form linked to, it would be EXTREMELY helpful and speed things up if the list of my autoresponders in 1ShoppingCart, that comes up as soon as I go to the Autoresponder page, had a column right next to the NAME column, that showed the number for that AR.

Thank you!!

When I'm looking at form code in a web page, to verify which autoresponder the form sends information to, it doesn't show me the autoresponder name - just the number. So in order to reverse engineer where that form links to in my 1SC account, I have to guess - then open each AR to see if I've found the right one...VERY time consuming!

For those of us who create lots of forms on lots of web pages, and need to figure out later where the form linked to, it would be EXTREMELY helpful and speed things up if the…

1) Have the ability to automate broadcasts. For example broadcast to a particular autoresponder a monthly newsletter, automatically every month. I would just change the content.
2) ( even more important) the ability to cross check this... when someone opts in and is automatically receiving the current newsletter, that it knows not to send it a second time in the broadcast (manual or auto). This is crucial I think. as there can be an overlap that causes it to be sent twice.

There are two statements our customers are receiving with auto-response and they are not a policy of our company. Even after explaining to some customers, it has caused several issues with customer relations. These statements must be removed off our auto receipts as soon as possible. The statement received by our customers are as follows: "Thank you for submitting an order. Your payment has been authorized through your credit card provider. Your credit card will not be billed until your order ships, at which time you will be sent another confirmation email." The statements: "Your credit card will not be billed until your order ships, at which time you will be sent another confirmation email." Is not our company policy. #1, When we Special Order our products overseas, we must charge for the items before shipping...not AT the time of shipping. #2, We DO NOT send "another confirmation email". It is not necessary for our application. I ask that your staff please remove this wording from our auto-invoices at the earliest. We do NOT claim this wording to be true and we do NOT represent this practice. These are FALSE statements for our company policy. Please contact me with a solution. Thank you in advance. Bob, Sales Manager, TPI. 615-826-8853

hard coded in your system that we are unable to remove. These statements are not true for our company. The

There are two statements our customers are receiving with auto-response and they are not a policy of our company. Even after explaining to some customers, it has caused several issues with customer relations. These statements must be removed off our auto receipts as soon as possible. The statement received by our customers are as follows: "Thank you for submitting an order. Your payment has been authorized through your credit card provider. Your credit card will not be billed until your order ships, at which time you will be sent another confirmation email." The statements: "Your credit card will not be…

Allow "User Removes" in autoresponders to be identifiable - if someone on a particular list is opting out after I send a particular broadcast, I'd like to be able to analyze what might be causing them to make that decision, and adjust my communications accordingly.