All customers now have access to their websites again. We will be monitoring the systems to make sure that everything is recovering as expected.

Posted about 1 year ago. Feb 17, 2017 - 13:20 CET

Update

Some customer websites that were affected earlier today have now regained access. Some customers will however still experience problems accessing their content, and our engineering team will continue to work on resolving the issue for all affected customers.

We will post another update here no later than 15:00 CET.

Posted about 1 year ago. Feb 17, 2017 - 12:30 CET

Update

Regrettably, some customers still have problems accessing their websites. This may also affect things like FTP connections, and access to files in File Manager or the Website Builder.

Our engineering team is trying their best to get the problems sorted out as quickly as possible.

We will post another update here no later than 12:30 CET.

Posted about 1 year ago. Feb 17, 2017 - 10:29 CET

Identified

Our Engineering team has been doing some progress, but we are unfortunately still seeing some issues and will continue to work on these problems.

We will post an update here no later than 10:30 CET.

Posted about 1 year ago. Feb 17, 2017 - 09:04 CET

Investigating

We are currently experiencing issues with access to some of our customer websites hosted in Europe.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue. First update will be no later than 9:00 CET.