Re: repeat dsl disconnects

You RADIUS graph looks much more solid now, which is very good to see :

Your router is also syncing within our suppliers Estimated Speed Range for this line at 44.3Mbps and no fault has been found on the line.

These DSL drops may well have been cause by an issue on your WLR3 line, however, I am unable to test for this I'm afraid as we are not your home phone provider. I would suggest getting in touch with whoever that may be and asking them to run a test on your line as well as we are not finding any issues from our side i'm afraid.

Re: repeat dsl disconnects

i spoke to the inevitable non english support guy from BT re doing line tests as suggested by Masters of reality, he was as much use as a chocolate teapot, kept trying to return me to plusnet as I'm not a BT broadband user, he eventually got the message and couldn't find anything wrong with the line

any way I did a bit of research on this and a friend in the telecoms business told me this

If you mean disruption on the 18th and i believe 26th..... Western power distribution were replacing the sub station which powers the cabinet in Sth Rauceby

that explains the original post but we are still getting random disconnects, any suggestions

Re: repeat dsl disconnects

There does indeed seem to be random interference - with more in the evening than during the day. Can I ask if some of these drops in session can be attributed to you resetting / power cycling the router?

Could you please plug your router directly into your Test Socket for me? A guide on how to locate this can be found here - This rules out internal wiring, face plates and extension sockets as being the cause. If the problem still persists from here we will go down the route of raising a fault.

Re: repeat dsl disconnects

I appear to have lost connection again, been off for an hour. Router DSL light is on and not blinking but the interface says the link is down. I have had 2 episodes where it has made unsuccessful auto attempts to connect but no luck.

Re: repeat dsl disconnects

Ok, tried powering the router off to rule out overheating, no improvement.Replaced the DSL cable and microfilter with new, no improvement.Still no DSL connection.Eternal damnation for me, kids with no net and little or no 2g as we live in a not spot is of course all my fault. Sat in the car to post this.

Re: repeat dsl disconnects

Thank you for your continued patience. It is evident the connection is not working correctly and something is wrong. I have updated the fault ticket currently active on your account which can be found here. Please can you provide confirmation of the information we require.

Re: repeat dsl disconnects

after much searching at the exchange, the fibre cabinet, the local junction box (where he found shoddy connections by previous engineers to open that one) he eventually tracked the intermittent fault to the drop cable. Duly replaced and new master socket installed by my pc (very handy) he also found my router was dead (going back to be sorted as only 3 months old), luckily I had an old one tucked away and now get 45 down and 12 up on old N600 router. Very happy with the outcome and only time will tell if it is stable, it would be interesting to see the radius chart in a few days before I close this as fixed