How can we help you?

HELP FILE

Cancel Your LogMeIn product Subscription Plan

Your LogMeIn product subscription plan is set to automatically renew at the end of your monthly or annual billing period. You can cancel the next upcoming payment at any time. Don't worry, if you change your mind, you can reactivate your LogMeIn product subscription at any time.

Please note that if you signed up for a free LogMeIn product trial without supplying billing information, your trial subscription will expire at the end of your trial period (unless you choose to subscribe) with no further action needed.

What happens when I cancel?

When you cancel your subscription plan, your subscription will reflect a "Pending Cancellation" status until the end of your billing period. This means that you will continue to have access to the product(s) and features until your subscription plan expires at the end of your billing cycle.

When will changes take place?

Since your subscription plan is pre-paid, you will keep your service until the billing period ends. This means that you and your users will not lose access to any of the features within your subscription plan until your current billing period ends and your subscription plan expires.

Will I receive a credit or refund?

No. Since your subscription plan is pre-paid, you will keep your service until the billing period ends and your subscription plan expires.

Can I swap or trade one product for another?

No. All product subscriptions are independent of one another. If you want to subscribe to another plan in place of your existing subscription, you must first cancel your existing subscription plan (which will remain on your account in a state of "Pending Cancellation" allowing you to continue to use the service until your billing period ends), then add a new subscription plan for your desired product.

Cancel your subscription plan

You can cancel your active subscription plan at any time. If your plan has already expired, learn how to renew your plan here.

On the Subscriptions page, click the Options icon in the upper-right corner of your product subscription, then click Cancel Subscription.

When prompted, review the information on the confirmation window and click Yes, Cancel. If you're not ready to cancel yet and want to return Subscriptions page without cancellation, click Don't Cancel.

A confirmation message will appear displaying when your subscription plan will expire, and an email confirmation will be sent to your account email address, Click Close on the confirmation window. Note: Once the auto-renewal of your subscription plan has been canceled, a "Pending Cancellation" message will appear on your Subscriptions page below the product. If you change your mind and wish to keep your subscription, you can renew your paid subscription before it expires.

Remove a pending cancellation

If you have canceled your LogMeIn product subscription plan before the billing period has ended, a "Pending Cancellation" message will appear at the top of your product plan. To ensure your plan renews at the end of your billing period, click the Remove Pending Cancellation. When prompted, click Yes, Remove Cancel, then click Close on the confirmation message.