A drug overdose, heart attack, hostage situation, house fire, campus shooting, seizure and burglary. These are just some of incidents that 9-1-1 telecommunicators have responded to, and are now being recognized for, as voting opens in the fourth annual Smart Telecommunicator Awards. ...

An unresponsive child was saved through CPR instructions given over the phone by a 9-1-1 call-taker. A bilingual dispatcher's communications led to the safe recovery of an abducted three-year old. A call-taker's calm demeanor and precise instructions helped a 9-1-1 caller resuscitate a young...