Equetech Isabella Training Shirt - Navy

Shipping

We offer FREE SHIPPING on all orders over £100.00. For orders under £100.00 our standard mainland UK shipping fee is just £5.00. On orders containing riding hats or body protectors, our shipping fee is £9.50 due to the additional packaging needed to keep these fragile items safe during delivery.

We aim to dispatch your order within 2 working days, subject to availability, via the Royal Mail or a courier service such as Collect Plus. Please note that a signature may be required on delivery.

In the unlikely event that the item you ordered is out of stock, we will notify you within one working day.

Once dispatched, your item will normally arrive after 3-5 working days. Please allow extra time for delivery during bank holidays and over busy periods such as Christmas.

You may return items within 14 days of delivery for a full refund. Before returning your item, please contact us via email at sales@kingsofsuffolk.co.uk or by phone on Tel: 01473 738237 to let us know that you intend to return your item.

To return your item(s) to us you will find a returns form in your parcel which you can complete and then enclose it in the returning parcel.

All returns made are at the expense of the customer and we advise that you keep your proof of postage. Kings of Suffolk do not accept any liability for goods which have been lost in the post or by the courier whilst being returned.

Goods that are being returned to us must be returned in their original condition and packaging. We are unable to accept any goods which have been returned in the manufacturers packaging as the outer postal packaging due to resale problems, therefore, all goods should be packaged appropriately.

Once we have received your returned item, you should expect to receive your refund within 7 workings days. You will be sent an email to let you know that your refund is being processed.

Busy Periods

Over busy periods such as Christmas and New Year we will be offering an extended returns period.

Faulty Goods

If you receive an item which is faulty we are happy to provide either a repair, replacement or a refund. For us to process faulty goods, we first ask you to send us an email with photos and details of the fault to sales@kingsofsuffolk.co.uk.

After this, we will then require you to return the item(s) to us and when we receive the item it will be investigated. On some occasions the item(s) will have to be returned to the manufacturer to determine the fault and this will then, as a result, delay the process slightly.

If the goods are found to be faulty then we will offer a full refund including the cost of the postage.

RBS WorldPay

We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.

How does the WorldPay Payment Service work?

A shopper visits an e-commerce website and selects the items that they would like to buy.

The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".

The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.

WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk