Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.

Welcome to the Itil Community Forum

Welcome to the interactive portal for ITIL professionals. The Itil User Community Forum is intended to serve as an interactive and completely independent resource to support ITIL education and enable the free exchange of ITIL information.

Over the coming months further facilities on the site will be enabled, producing a functional and interactive experience for all our visitors and members.

You are cordially invited to join our community, free of charge, and share in this rapidly developing project.

Interactive Forum Now Open

We are pleased to announce that the interactive ITIL forum is now up and running. Please feel free to register and participate.

The Forum enables lively discussion on all aspects of the IT Infrastructure Library, including certification, jobs, training, and general ITIL issues.

You can enter the forum via selection of the Forum option on from the menu on the left hand side, or alternatively via this link

1. What is ITIL?
ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management, or quoting the OGC: "a consistent and comprehensive documentation of best practice for IT Service Management".

2. Who created it?
The 'IT Infrastructure Library' was originally created by the United Kingdom Government, but is now used throughout the world.

3. What are the ITIL volumes?
ITIL currently comprises five volumes: Service Strategy; Service Design; Service Transition; Service Operation; and Continual Service Improvement. This is a significant change from the previous release.

4. What is the OGC?
The OGC stands for the 'Office of Government Commerce'. This is the part of the UK Government which owns ITIL., and is an "independent Office of the Treasury reporting to the Chief Secretary".

5. What is the ITIL Toolkit?
This is the main support resource for ITIL. See top right panel for a more complete description.

6. What is the ITIL Foundation Exam and Foundation Certification Scheme?
This is an independent exam leading to the Foundation Certificate in IT Service Management. This is one of three current certificates, the others being: the Practitioner's Certificate in IT Service Management and the Manager's Certificate in IT Service Management.

7. What is the 'ITIL Open Guide'?
This is an 'open source' public project intended to document ITIL basics and all aspects of implementation. It is being developed on the itlibrary.org website.

8. Is there a Register of Certifications?
Not an official one, no. However, a register is being maintained as part of the open guide, via the following URL: certification-register.org