ELFIQ NETWORKSTechnical support

Elfiq Networks takes pride in always being at the forefront of innovation. Organizations of all sizes can achieve dynamic, flexible WAN connectivity by taking advantage of powerful products such as Flex Multipath Routing, App Optimizer and Geolink.

Maintenance and support plans

Elfiq Networks offers maintenance and support programs to protect the investment in Elfiq Link Balancers and ensure the health of your organization’s network. These programs are designed to offer organizations the level of support they require to meet and exceed internal requirements.

For more information please contact Elfiq Networks.

Plans

basic plan

standard plan

gold plan

Access to the Elfiq Support Center, M-F 8AM-6PM 1

Elfiq installation services option

Online access to firmware updates, documentation and tools

Managed firmware updates by Elfiq Support Center

Next business day replacement unit

Access to the Elfiq Support Center, 24 x 7 2

Access to Level 3 Networking experts

Electrical Power Incident Warranty 3

Elfiq hardware warranty information

Elfiq Networks warrants solely to the end user that every Elfiq product purchased from Elfiq or its authorized resellers and distributors will be free from defects in materials and workmanship when used within the limits set forth in the documentation for a period of twelve (12) months. This warranty does not cover damages that result from improper use, accidents, abuse, electrical power surges, negligence or natural disasters.

Only Gold plan customers receive electrical power surge protection.For customers with an Elfiq maintenance plan, the hardware warranty matches the term of the active maintenance plan. Should a customer not renew a maintenance plan the hardware warranty will expire at the same time as the maintenance plan.

Elfiq recommend the use of protection equipment to ensure that the acquired Elfiq products are safe from external problems such as electrical surges through power lines or carrier lines.