Birtley branch profile

Welcome to Hays Travel Birtley! I'm Amy, the Branch Manager. I started working for Hays Travel in 2007 as a Sales Consultant in the Spennymoor branch. Since then I have worked my way up to Branch Manager here at Birtley. I have over 15 years of travel experience. Las Vegas is my favourite destination; I have visited twice and I still love it.

Although we are a small team at Birtley, we have a big reputation for delivering great customer service. My fabulous team is made up of Lisa, Helen, Lewis, Karen, and Holly. Together we have 50 years’ experience in the travel industry. We want all customers to know their holiday is in safe hands with us and that they can be sure to receive expert advice.

We offer all kinds of holidays, from short breaks in the UK and exotic holidays to far-flung destinations to cruises around the world. Whatever you're looking for, we have something to match your needs. We are a friendly and welcoming branch and pride ourselves on excellent customer service. We also offer foreign currency at very competitive rates, and can book your excursions and attraction tickets in advance, so you have nothing to budget for whilst in resort.

How we engage with the local community

We held our first ever coach trip in support of Heel & Toe Children’s Charity. The destination was York, where almost 50 of the shop’s customers and friends enjoyed a lovely day out, raising a total of £423.60.

The Hays Travel Foundation matched this as representatives of Heel & Toe recently visited our branch to collect a total of £847.20 which will go towards helping north east children with physical disabilities.