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1 MiFi 5510 User Guide

2 2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses For a complete list of all Novatel Wireless patents, visit Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and/or Novatel Wireless suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers. U.S. Government Restricted Rights Clause: The software drivers are classified as Commercial Computing device Software and the U.S. Government is acquiring only Restricted Rights in the software drivers and their Documentation. U.S. Government Export Administration Act Compliance Clause: It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country. Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the Trademarks ) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners. Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc. MiFi and the MiFi logo are registered trademarks of Novatel Wireless, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, and Mac OS are trademarks of Apple, Inc., registered in the U.S. and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners. Novatel Wireless Revision History Part Number Revision Description Date R1 Initial release 02 Jan2014 FCC ID: PKRNVWMIFI5510 PN: _R1_MASTER_UG_MiFi5510_NVTL_MVNO Please visit for the latest information about your device.

3 Contents Getting Started Overview System Requirements Components... 3 Status Indicators... 4 Power Management... 6 Caring for Your MiFi Using Your MiFi Accessing the Network G LTE Using Your MiFi 5510 for the First Time...10 Install the 4G LTE SIM Card...11 Remove the 4G LTE SIM Card...12 Insert and Charge the Battery...13 Battery Removal...14 Battery Tips Power the MiFi 5510 On and Off Power On Power Off...16 Connecting to Your MiFi Using Your MiFi 5510 After Setup is Complete...18 Using the MiFi 5510 User Interface...21 MiFi 5510 Settings Managing Your MiFi On the MiFi 5510 Display...23 On the MiFi 5510 Web User Interface...24 Sign In...25 Sign In to the Web User Interface...25 Menu Panel MiFi Home...27 On the MiFi 5510 Display...27 On the MiFi 5510 Web User Interface...28 Manage My MiFi Help & Support Data Usage On the MiFi 5510 Display...33 On the MiFi 5510 Web User Interface...34 Connected Devices On the MiFi 5510 Display...37 On the MiFi 5510 Web User Interface...38

6 Overview Congratulations on your purchase of the MiFi 5510 Mobile Hotspot from Novatel Wireless! With the MiFi 5510 Mobile Hotspot you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**. The MiFi 5510 is backwards compatible to 3G networks, ensuring reliable connectivity when you need it most. System Requirements Compatible with all major operating systems Works with the latest versions of browsers, including Android, Google Chrome, Firefox, Internet Explorer, Safari and Mobile Safari. To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering. Your MiFi 5510 must have proper data service to function. (See Using Your MiFi 5510 for the First Time on page 10.) * When multiple users are connected to the MiFi 5510, all of their data usage will be aggregated and applied to the mobile broadband customer. ** Manufacturer s rated peak theoretical speed. Actual speeds may vary. 2

8 Status Indicators DISPLAY ICON No icons DESCRIPTION The MiFi 5510 is powered off or not receiving power, or the screen is in power-saving mode Status Bar Connected Devices Network Signal Strength Scroll and select the icon to display the number and IP address of connected devices. More bars indicate more signal strength. Battery More white on the battery indicates more battery life. Activity Indicator If this icon is displayed, data is being transferred between your MiFi 5510 and connected device(s). Next to Network Name Extended Network Roaming If this icon is displayed, your MiFi 5510 is connected over an extended network. If this icon is displayed, your MiFi 5510 is connected to a network outside the home network area. Carousel Connected Devices Mobile Network About MiFi 5510 Home Scroll and select the icon to display the number and IP address of connected devices. Scroll and select the icon to display the technology, network operator, signal and preferred network. Scroll and select the icon to display the mobile number, model number, IMEI, URL and Admin Password for your MiFi Scroll and select the icon to return to the MiFi 5510 Home page and to access menu options. 4

9 Data Usage Wi-Fi Name/Password Scroll and select the icon to view the amount of data used in the current billing period. Scroll and select the icon to display the Wi-Fi name, password and URL. 5

10 Power Management Your MiFi 5510 will work from its charged battery alone, or when the device with the installed battery is plugged into a power source. Battery Charge the battery by plugging in the wall charger. While the battery is charging the battery icon bars blink. When the battery is fully charged, the battery icon is solid. USB wall charger You can use the MiFi 5510 when the battery is installed and the charger is plugged into a wall socket. Please ensure the wall socket is located near the equipment and is easily accessible. The MiFi battery charges while it is plugged into the charger. Before using the MiFi 5510, read the battery safety information in the "Safety Hazards" section of this guide. (See Proper Battery Use and Disposal on page 89.) 6

11 Caring for Your MiFi 5510 Like any electronic device, the MiFi 5510 must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: Protect the MiFi 5510 from liquids, dust, and excessive temperatures. Do not apply adhesive labels to the MiFi 5510; they might cause the MiFi 5510 to potentially overheat and they might alter the performance of the antenna. Store the MiFi 5510 in a safe place when not in use. 7

12 2 Using Your MiFi 5510 Accessing the Network Using Your MIFi 5510 for the First Time Connecting to Your MiFi 5510 Using Your MiFi 5510 After Setup is Complete

13 Accessing the Network 4G LTE With LTE bandwidth you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your and download attachments at speeds that are up to 10 times faster than 3G*. 4G Mobile Broadband with LTE* Download: typical download speeds of 5-12 Mbps. Upload: typical upload speeds of 2-5 Mbps. 3G Mobile Broadband with EVDO Rev. A Download: typical download speeds of 600 kbps 1.4 Mbps with bursts up to 3.1 Mbps. Upload: typical upload speeds of kbps with bursts up to 1.8 Mbps. Wi-Fi b/g/n b uses the 2.4 GHz frequency with a bandwidth of 11 Mbps g uses the 2.4 GHz frequency with a bandwidth of 54 Mbps n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps. * Actual throughput speed and coverage may vary. Speed claims not applicable when roaming. 9

14 Using Your MiFi 5510 for the First Time To get started: ➊➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 2.) ➋➋ Install the 4G LTE SIM card. (See Install the 4G LTE SIM Card on page 11.) ➌➌ Insert and charge the battery. (See Insert and Charge the Battery on page 13.) ➍➍ Power on the MiFi (See Power the MiFi 5510 On and Off on page 16.) ➎➎ Connect the MiFi 5510 to your computer using Wi-Fi. (See Connecting to Your MiFi 5510 on page 17.) 10

15 Install the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. To install your new 4G LTE SIM card if it is not pre-installed: ➊➊ Remove the battery cover located on the underside of the MiFi ➋➋ If necessary, remove the SIM card from the outer card, being careful not to touch the goldcolored contacts. ➌➌ Lift the SIM card removal hinge and move out of the way. ➍➍ Hold the card with the gold-colored contact points facing down. ➎➎ Insert the SIM card into the slot and replace the SIM card removal hinge, securing it in place. The 4G SIM card MUST remain in the SIM card slot when in use. CAUTION! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt. 11

16 Remove the 4G LTE SIM Card To remove the 4G LTE SIM card: ➊➊ Remove the battery cover located on the underside of the MiFi ➋➋ Remove the battery from the back of the MiFi 5510 by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment. ➌➌ Lift the SIM card removal hinge and move out of the way. ➍➍ Place your forefinger on the SIM Card and carefully slide the SIM Card backwards to remove. ➎➎ Replace the SIM card removal hinge and snap into place. NOTE Should your 4G SIM card be lost or damaged, contact your network operator. 12

17 Insert and Charge the Battery IMPORTANT Before you use your MiFi 5510, be sure to charge the battery for at least 3.5 hours to ensure a full initial charge. To insert and charge the battery: ➊➊ Press your finger against the battery removal tab, then lift and remove the cover. ➋➋ Align the gold-colored contacts on the battery with the gold-colored contacts on the MiFi 5510 and gently slide the battery into place. ➌ ➌ Replace the cover by setting it on the MiFi 5510 where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface. 13

18 ➍➍ Connect the micro USB end of the charger into the charging port of the MiFi ➎➎ Plug the other end of the wall charger into the appropriate electrical outlet. CAUTION! Use only batteries and chargers with your MiFi 5510 that have been approved by Novatel Wireless. The failure to use approved batteries and chargers may increase the risk that your MiFi 5510 will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. Battery Removal To remove or replace the battery: ➊➊ Press your finger against the battery door removal tab, then lift and remove the battery cover. Set the cover aside. ➋ ➋ Insert your finger into the battery removal divot and lift the battery out of the battery compartment. 14

19 Battery Tips WARNING! Always use only approved batteries and chargers with your MiFi The warranty does not cover damage caused by non-approved batteries and/or chargers. It normally takes at least three hours to fully charge the battery with the wall charger. Do not use sharp objects or use excessive force to remove the battery or to access the battery well, this may damage the MiFi 5510 and the battery. The battery discharges more rapidly as additional devices access your MiFi Battery life depends on the network, signal strength, temperature, features, and accessories you use. New batteries or batteries stored for a long time may take more time to charge. When charging your battery, keep it near room temperature. When storing your battery, keep it uncharged in a cool, dark, dry place. Never expose batteries to temperatures below -20 C (4 F) or above 60 C (140 F). Never leave the MiFi 5510 in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this MiFi Some batteries perform best after several full charge/discharge cycles. It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery. IMPORTANT Whenever you remove or insert either the battery or the SIM card, ensure your MiFi 5510 is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the battery. WARNING! The failure to use approved batteries and chargers may increase the risk that your MiFi 5510 will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. To avoid risk of explosion, never dispose of batteries in a fire. 15

20 Power the MiFi 5510 On and Off Power On Press the Power Button until the MiFi 5510 display lights up. After the initial startup screens display, select Menu to access the menu. Power Off Press and hold the Power Button until the display shows MiFi. The MiFi 5510 will continue its shutdown process for several seconds and then automatically turn off the display. 16

21 Connecting to Your MiFi 5510 Now you can connect your Wi-Fi enabled device to your MiFi 5510 using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your MiFi 5510 is compatible with all major operating systems, and works with the latest version of browsers, including Android, Chrome, Firefox, Internet Explorer, Safari and Mobile Safari. Your default Wi-Fi Name (SSID) and Wi-Fi Password can be found on the MiFi 5510 display upon initial power up. To access your Wi-Fi Name (SSID) and Wi-Fi Password after the initial power up or a device reset: ➊➊ Power on your MiFi ➋➋ Select Menu > Wi-Fi > Open to display the Wi-Fi Name/Password. To connect to your MiFi 5510: ➊➊ Turn on your Wi-Fi enabled device and turn on your MiFi 5510 using the power button. The MiFi 5510 display will light up. The MiFi 5510 broadcasts its own wireless network and name. ➋➋ Open the Wi-Fi application or controls on the computer or Wi-Fi enabled device that you want to connect to your MiFi 5510 and find the Wi-Fi name (SSID). Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you are unfamiliar with wireless networking on your computer, consult the computer help system. ➌➌ When prompted, enter your Wi-Fi password, which can be found on the MiFi 5510 display by pressing the Select button (Menu) on the Home screen to display the Wi-Fi icon, then pressing the Select button (Open) to display the Wi-Fi Name/Password screen. The MiFi 5510 Home screen should now show an additional connected device. Your Wi-Fi enabled device is now connected to the Internet. ➍➍ You can view or change MiFi 5510 settings by connecting to the MiFi 5510 web user interface at or IMPORTANT Charge the battery completely before you connect your computer to your MiFi (See Insert and Charge the Battery on page 13.) 17

22 Using Your MiFi 5510 After Setup is Complete You can use the MiFi 5510 as a wireless mobile hotspot to connect your computer and up to a total of 10 (on 4G LTE) Wi-Fi enabled devices to the mobile broadband network. The MiFi 5510 is powered on as soon as you press and hold the power button and the display turns on. To find the name of the Wi-Fi network (SSID) and Wi-Fi password on the MiFi 5510 display: Select Menu > Wi-Fi > Open to display the Wi-Fi Name/Password screen. The MiFi 5510 comes from the factory with security enabled. You can change the security settings using the MiFi 5510 Web User Interface. To change your MiFi 5510 security settings: ➊➊ Open the web browser of a device connected to the MiFi 5510 and enter or ➋➋ Login with the MiFi 5510 Admin Password which can be found on the MiFi 5510 display by selecting Menu > About MiFi 5510 > Open > More > More. The default Admin Password is admin. 18

23 ➌➌ To change your Wi-Fi Name/Password, from MiFi Home select Manage My MiFi > Customize my Wi-Fi Settings. ➍➍ Enter the new Wi-Fi Name in the Wi-Fi name field and the new Wi-Fi Password in the Wi-Fi password field. ➎➎ Click Save Changes. 19

25 Using the MiFi 5510 User Interface From the MiFi 5510 display you can check your MiFi 5510 status, view your current data usage, and access an icon-based menu by using the Navigation and Select buttons. (See Components on page 3). To view the current status of your MiFi 5510: ➊➊ Press the power button to turn on the MiFi 5510 and display the Home screen. The status bar is at the top of the screen. ➋➋ Check the status indicators for network signal strength, data traffic activity, number of connected devices, and battery strength. To view your current data usage: ➊➊ From the Home screen, press the left navigation button to highlight View Usage. ➋➋ Press the select button. Current data usage in GB and billing cycle schedule shows on the MiFi 5510 display. ➌➌ Press the select button to display set data alert level instructions, and press the select button to close and return to the Menu screen. To access the icon-based menu options: ➊➊ From the Home screen, press the select button to display the Menu screen. ➋➋ Use the navigation buttons to move left or right to highlight the desired Menu option, then press the select button to open the highlighted option. Continue to press the select button to move through any additional screens. 21

27 Managing Your MiFi 5510 Manage, monitor, and customize your MiFi 5510 settings directly on the MiFi 5510, or by using the MiFi 5510 Web User Interface. On the MiFi 5510 Display ➊➊ Power on your MiFi 5510 by pressing and holding the power button until the display lights and the Home screen displays. ➋➋ Use the status bar to monitor network signal strength, data activity, connected devices and battery life. ➌➌ Press the left navigation button to highlight View Usage, then press the select button to display the Data Usage screen with your current data usage and billing cycle schedule. ➍➍ Press the select button to close the Data Usage screen and return to the Home screen. ➎➎ Press the select button to display the Menu icons. ➏➏ Use the navigation buttons to scroll to the desired Menu option. ➐➐ Press the select button to open the selected Menu screen. 23

28 On the MiFi 5510 Web User Interface To connect to the MiFi 5510 Web User Interface and customize your MiFi 5510 settings: ➊➊ Connect your computer or Wi-Fi enabled device to your MiFi 5510 to access the Internet. (See Connecting to Your MiFi 5510 on page 17.) ➋➋ Open your connected device s web browser and type or into the address bar. Press Enter. The Home page opens. (See Sign In on page 25.) ➌➌ Click Sign In in the upper right corner of the window and type your MiFi 5510 Admin password in the Admin password field and click Sign In to display the MiFi 5510 Home page. (See MiFi Home on page 27.) You are now able to customize your MiFi 5510 settings configuration. 24

29 Sign In The Sign In page is the first page you see after connecting and prior to signing in. You can access more information after you sign in. Sign In to the Web User Interface Type the MiFi 5510 Admin Password (the default password is found on the MiFi 5510 by scrolling to the About icon and selecting Open > More > More to display the Admin Password) in the Sign In field at the top right corner of the window. Click Sign In. If you forget your Admin Password, click I Forgot the Admin Password and a reminder will appear telling you where to find your password. Click OK. 25

30 Menu Panel The Menu Panel is the primary navigation for MiFi Settings. You can access each feature under the appropriate menu. 26

31 MiFi Home MiFi Home is your gateway to configuring and managing your MiFi On the MiFi 5510 Display ➊➊ Power on your MiFi 5510 by pressing and holding the power button until the display lights and the Home screen displays. ➋➋ Press the select button to display the Menu icons. ➌➌ Use the navigation buttons to scroll to the desired Menu option. ➍➍ Press the select button to open the selected Menu screen. ➎ ➎ To return to the Home screen, press the select button to close the selected menu screen, then scroll to the MiFi 5510 Home icon and press the select button to Go Home. 27

32 On the MiFi 5510 Web User Interface MiFi Home allows you to quickly access commonly used links and all available menu options for your MiFi MiFi Home contains the following quick link menu options: Manage My MiFi 5510 (See Manage My MiFi 5510 on page 29.) Help & Support (See Help & Support on page 32.) 28

34 Customize my Wi-Fi Settings Clicking on Customize my Wi-Fi Settings will take you to the Settings page Wi-Fi menu where you can customize Wi-Fi profiles and view details about the devices connected to your MiFi (See Wi-Fi on page 50.) 30

35 Change Admin Password Clicking on Change Admin Password will take you to the Admin Password section of the Settings page, where you can change the Admin Password. (See Admin Password on page 46.) The default Admin Password is admin. This is the password you use to Sign In to Settings. To change the Admin Password used to Sign In to your MiFi 5510: ➊➊ Enter your current password in the Enter current password box. ➋➋ Enter your new password in the Enter new password box. ➌➌ Re-enter your new password in the Confirm new password box. ➍➍ Click Save Changes. ➎ ➎ A message displays confirming that your password has been changed. NOTE The next time you sign in to MiFi 5510 Settings, you will need to use the new password. Install Windows XP Driver Click Install Windows XP Driver to download the driver for Windows XP. This driver is only needed if you use a USB cable to connect the MiFi 5510 to a Windows XP computer. 31

36 Help & Support The Help & Support menu contains the following options: User Guide (See User Guide on page 32.) Support (See Support on page 32.) User Guide Click on User Guide to link directly to an online version of the MiFi 5510 User Guide. Support Click on Support to link directly to the Self Support section of the web interface where you can access links to the Data Usage page, an online version of the MiFi 5510 User Guide, and the Windows XP Driver download. 32

37 Data Usage You can quickly and easily check your data usage and billing cycle directly on the MiFi 5510 display, or on the MiFi 5510 Web User Interface. On the MiFi 5510 Display ➊➊ To display your data usage and billing cycle schedule, press the select button on the Home screen to display the Menu screen. ➋➋ Using the navigation button, scroll to the Data Usage icon and press the select button to open the Data Usage screen and display your current data usage and billing cycle schedule. ➌➌ To refresh the Data Usage screen, use the navigation button to highlight Refresh, then press the select button to update and display your current data usage and billing cycle schedule. ➍➍ Press the select button to close the Data Usage screen and return to the Menu screen. 33

38 On the MiFi 5510 Web User Interface The Data Usage page allows you to obtain your estimated data usage, and to reset the data counter, usage alert level and cycle start date. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan. To reset the Data Counter: ➊➊ Click Reset Data Counter. A message displays to confirm that the counter will reset to zero and the date will reset to the current date. ➋➋ Click Confirm to accept the changes, or Cancel to retain existing settings. 34

39 To set the usage alert level: ➊➊ Select the desired alert level from the Usage alert level dropdown menu. ➋➋ Click Save Changes to confirm and save the new alert level. 35

41 Connected Devices You can view and edit Wi-Fi enabled devices currently connected to your MiFi 5510, as well as any currently blocked devices. On the MiFi 5510 Display ➊➊ To display Wi-Fi enabled devices currently connected to your MiFi 5510, press the select button on MiFi Home to display the Menu screen. ➋➋ Using the navigation button, scroll to the Connected Devices icon and press the select button to open the Connected Devices screen and display devices currently connected to or blocked from connecting to your MiFi ➌➌ Press the select button to close the Connected Devices screen and return to the Menu screen. 37

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