Forums

I started a ticket on 10/31 of an issue I am having with crashes and was informed that I would hear back in a couple of days. It has now been over 14 days and there still is no email letting me know that they are working on it. I have sent over 5 emails requesting the status on my issue and again - not even a response.

Days of Wonder really needs to do something with their lack of customer service. It is things like this that makes me think twice on recommending or purchasing any of their products.

I started a ticket on 10/31 of an issue I am having with crashes and was informed that I would hear back in a couple of days. It has now been over 14 days and there still is no email letting me know that they are working on it. I have sent over 5 emails requesting the status on my issue and again - not even a response.

Days of Wonder really needs to do something with their lack of customer service. It is things like this that makes me think twice on recommending or purchasing any of their products.

Sorry to hear about your frustration with our lack of responsiveness.

As other people noted above, we are usually pretty quick in replying to requests. Unfortunately, the sudden arrival of entire armies of Steam users generated many queries. In addition to this, crash reports like yours require what we call "level 3 escalation". (level 1 queries are things like "I forgot my password", and level 2 like "I have not received my order, could you please trace it"). Level 3 queries are directed to the developers, who have to investigate your report, try to reproduce the problem, etc. This can be quite long, especially if they are busy on something else, like working on some new code. Keep in mind that we are really a very small company.

So be patient, and don't worry, we answer ALL queries. No need to request status about an issue, we never lost anything. We are working hard to prioritize and reduce the pile of messages.