How do I refund an Order?

If you are using the Floktu payment system to process your ticket/registration sales, then you can process refunds up to 45 days after the transaction date up until your event is settled (paid out).

To process a refund, you will need to:

login to your event

select 'Menu' near the top right hand corner of the page

select 'Orders' from the dropdown

on the 'Orders' page, find the order to be refunded using the 'Filters'

select 'View' to the right of the order that appears

on the 'Order Details' page, scroll down until you see the 'Issue Refund' section on the right of the page

select the payment to be refunded

select either

'Full Refund' to refund the entire payment, or

'Partial Refund' to enter the partial 'Refund Amount'

select 'Issue Refund'

In certain situations, you may not be able to use the Refund Feature but we may still be able to process the refund for you. In this situation, please email support@floktu.com with the following details and we will do our best to process the refund for you;