Vice President, Field Engineering and Operations

Description

The Vice President, Field Engineering and Operations is responsible for leading the engineering and operations functions for the regional network, platform, and services infrastructure, serving residential and commercial markets. The responsibilities include planning, deployment, fulfillment and service assurance duties for all technologies and services This individual will lead and develop a diverse team of engineers, technologists and technicians to ensure the delivery of a highly reliable and available suite of products and services. Additionally, the individual will collaborate cross functionally with Enterprise and Regional partners and is a knowledgeable and contributing member of the regional Cox Senior Team.

Leads and contributes to the business strategy for the following departments:

Edge Serving Facilities (MTCs and STCs) – responsible for ensuring edge facilities operate properly at all times, and assures the MTC maintains its stability while Introducing further generation technologies.

Contributes and ensures adherence to network performance measurements and goals, as defined by technology standards and operating SLA’s.

Creates and directs operational plans and activities, balancing quality and speed that result in accomplishing business strategies and financial goals of the operation.

Works effectively with Enterprise and Regional Technology counterparts to position and ensure that Regional needs and operational requirements are defined and resourced.

Manages projects and daily operations to achieve favorable capital and operational expense objectives, while maintaining high levels of reliability.

Implements notification and escalation processes, in partnership with our service assurance organization for outages to ensure minimal customer impact and sufficient organizational notification of planned upgrades and outages.

Partners with Enterprise Engineering and Operations to facilitate successful execution of fulfillment, deployment and service assurance of Cox services.

Provides expert guidance and problem resolution to service assurance and creates/implements appropriate Methods and Procedures for network augmentation and maintenance.

Communication Skills - Interacts effectively at various levels and with different audiences. Analyzes and presents the appropriate issues in a clear, concise, persuasive and logical manner.

Organizational/Industry Knowledge - Demonstrates competence in one or more functional discipline(s) and is recognized by others as a credible source of specific business information. Understands the critical strategic issues facing the system and responds within own areas of responsibility.

Teamwork - Builds a strong team in own department that is technically competent and characterized by a high level of coordination and trust. Develops effective working relationships with peers and across organizational lines.

Adaptable - Deals effectively with ambiguity, stress and uncertainty. Adjusts well to varying styles of leadership and management

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

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