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Experience 4K on BT TV

With up to four times the detail of HD, TV in 4K has to be seen to be believed. So whether you’re streaming a box set or watching exclusive action on BT Sport, the drama will be more vivid than ever.

Experience 4K on BT TV

With up to four times the detail of HD, TV in 4K has to be seen to be believed. So whether you’re streaming a box set or watching exclusive action on BT Sport, the drama will be more vivid than ever.

First things first, you’ll need a 4K TV. 4K TVs have displays with a higher pixel density for richer colours and clearer, crisper, more detailed images.

4K box

4K TV package

Our dedicated 4K TV package is called Entertainment Extra, in it is our full portfolio of 4K channels. You’ll need a fast enough broadband connection to watch it all, so we’ll let you know what you can get at your address when you order.

What you can watch in 4K

BT Sport Ultimate

BT Sport Ultimate is available as part of our Entertainment Extra TV package and is the place to watch the UEFA Champions League and Premier League in perfect clarity. Because the images are delivered at 50 frames-per-second, fast-moving games appear in pin-sharp detail.

BT Sport Ultimate

BT Sport Ultimate is available as part of our Entertainment Extra TV package and is the place to watch the UEFA Champions League and Premier League in perfect clarity. Because the images are delivered at 50 frames-per-second, fast-moving games appear in pin-sharp detail.

Netflix in 4K

With over 1400 hours of 4K content, there’s a wealth of shows and movies available to watch on Netflix like the hit show, Messiah. Sign up for instant access on the big screen through BT TV and choose the Premium subscription to watch in 4K.

Netflix in 4K

With over 1400 hours of 4K content, there’s a wealth of shows and movies available to watch on Netflix like the hit show, Messiah. Sign up for instant access on the big screen through BT TV and choose the Premium subscription to watch in 4K.

Snatch on AMC in 4K

Based on the hit film by Guy Richie, this thrill-a-minute TV adaptation stars Rupert Grint. And you can only watch it on 4K on AMC, exclusive to BT TV.

Snatch on AMC in 4K

Based on the hit film by Guy Richie, this thrill-a-minute TV adaptation stars Rupert Grint. And you can only watch it on 4K on AMC, exclusive to BT TV.

Amazon Prime Video in 4K

Amazon Prime Video is the home to Amazon Originals like Jack Ryan, The Grand Tour and the Marvelous Mrs Masel as well as thousands of movies, shows and live events.

Amazon Prime Video in 4K

Amazon Prime Video is the home to Amazon Originals like Jack Ryan, The Grand Tour and the Marvelous Mrs Masel as well as thousands of movies, shows and live events.

With five new flexible packages and your pick of monthly bolt-ons, BT TV lets you put together your perfect TV line-up. And here’s the best bit – you can change your package every month, so you only pay for the things you actually want. Football season finished? Turn off. New show starting? Turn on.

Flexible TV packages are packs of channels that we have curated for sports fans, drama addicts, movie buffs – and people who want it all. They’re flexible because you can change to another one every 30 days during your 24 month contract. We have five flexible TV packages to pick from: Sport, Big Sport, Entertainment, Big Entertainment and VIP.

As well as being able to flex your TV package every 30 days, you can also add and remove even more great content on a month by month basis – we’re calling these channels, or packs of channels, “bolt-ons”.

Our bolt-ons include the NOW TV Sky Sports Pass, BT TV Kids and the NOW TV Sky Cinema Pass, as well as other providers such as Netflix and Amazon Prime Video.

The HD bolt-on is available to all of our customers, not just those who’ve bought the VIP package. Simply select our HD bolt-on to unlock and watch any HD channel that is a part of your overall package in stunning picture quality.

Yes. New BT TV brings you the best of Sky Atlantic, Sky Sports, Sky One, Sky Cinema and more from NOW TV. Add that to BT Sport, AMC, Netflix, Amazon Prime Video and all your Freeview channels, and you can finally have it all in one place.

Add our HD bolt-on to watch any HD channel that is a part of your package in stunning picture quality. You can choose to switch HD on and off on a month by month basis.

By choosing the VIP package. VIP includes full HD channels from NOW TV including Sky Sports HD and Sky Atlantic HD, plus HD channels from BT such as BT Sport HD and access to our designated 4K UHD channel, BT Sport Ultimate.

Important information

The legal stuff

Δ Each year the price of your SIM only, Data SIM, Family SIM, tablet, mobile phone, mobile broadband, broadband & Landline and most of our other prices will increase by the rate of inflation (the Consumer Price Index rate, published in January each year) from March 2020 for landline (including call charges, features and plans) and from March 2021 for broadband or mobile. Other terms prices & products, like BT TV or BT Sport, might also change during your contract. See bt.com/prices for details.

*Family SIM saving compared to the same number of individual SIMs bought on our standard SIM Only plan.

Please see our privacy policy for more information about how we use your personal information and how to contact us if you have any queries relating to our use of your information.

93% of calls dealt within UK and Ireland, some specialist teams are located offshore.

Complete Wi-Fi guarantee:

96% UK availability. BT sends additional discs to guarantee at least 10 Mbps in every room of your home. Sky send one additional disc and guarantee 3 Mbps or money back. No other provider offers a faster Wi-Fi Speed Guarantee than BT. To verify e-mail fibre@bt.com. We’ll send you up-to three discs to ensure a strong signal of at least 10Mbps in every room of your home. If you still can’t get a strong signal we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub2 is connected to the internet and it does not cover broadband faults. The £100 one-off bill credit can only be claimed after you’ve had your Complete Wi-Fi contract with us for at least 3 months. For full terms see bt.com/legalstuff.

91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply.

Full Fibre from BT

8% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, Wi-Fi connection and time of day.

Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.

We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 90 days we can’t get you back to the speed we promised we’ll give you a £20 Reward Card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control.

BT Broadband and TV Installation service terms

What we provide

1. We will:

a. install and connect your BT Hub and connect a device to the BT Broadband service;

b. demonstrate a working product and test your Wi-Fi signal;

c. connect any additional kit for other BT products and services such as Complete Wi-Fi;

d. connect your BT TV to the BT Broadband, including any multi-room boxes where applicable; and

e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.

2. You will be responsible for reconnecting any existing devices or equipment you may have.

Providing the Broadband installation service to you

3. In order to provide the service:

a. your property must be located on the UK mainland and Northern Ireland;

b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and

c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.

Who will be carrying out the installation service?

4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).

When the Broadband installation service starts

5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.

6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.

7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.

Cancellation

8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.

9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.

Other things you should know

10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.

Ownership of broadband hubs and TV boxes

As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4 and G5) sent out to customers. Not applicable for Hubs and Wi-Fi Discs purchased outright.

When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.

You have a total of 60 days to return your items and which includes the time taken for us to send out a jiffy bag.

If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details)

New Customer Packages:

BT Halo benefits

Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

Smart Hub 2: available to Halo 2 customers who don’t already have one.

Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances.

Broadband Unlimited

Prices and terms subject to change during the contract term.

For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.. Terms apply.

Fibre Essential

Prices and terms subject to change during the contract term.

For new Fibre Essential Unlimited customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.

Fibre 1

Prices and terms subject to change during the contract term.

For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £35.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Fibre 2

Prices and terms subject to change during the contract term.

For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Fibre with Halo 2

Prices and terms subject to change during the contract term.

For new Fibre with Halo 2 customers that sign up for 24 months. Price from month 25 currently £58.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Fibre 100 with Halo 2

Prices and terms subject to change during the contract term.

For new Fibre 100 with Halo 2customers that sign up for 24 months. Price from month 25 currently £58.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Fibre 250 with Halo 2

Prices and terms subject to change during the contract term.

For new Fibre 250 with Halo 2 customers that sign up for 24 months. Price from month 25 currently £63.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Full Fibre 100 with Halo 2

Prices and terms subject to change during the contract term.

For new Fibre 100 with Halo 2 customers that sign up for 24 months. Price from month 25 currently £58.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Fibre 300 with Halo 2

Prices and terms subject to change during the contract term.

For new Full Fibre 300 with Halo 2 customers that sign up for 24 months, £63.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Full Fibre 900 with Halo 2

Prices and terms subject to change during the contract term.

For new Full Fibre 900 with Halo 2 customers that sign up for 24 months, £73.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply. ‡

Fibre 100

Prices and terms subject to change during the contract term.

For new Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Fibre 250

Prices and terms subject to change during the contract term.

For new Fibre 250 customers that sign up for 24 months. £52.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Full Fibre 100

Prices and terms subject to change during the contract term.

For new Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Full Fibre 300

Prices and terms subject to change during the contract term.

For new Full Fibre 300 customers that sign up for 24 months. £57.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Full Fibre 900

Prices and terms subject to change during the contract term.

For new Full Fibre 900 customers that sign up for 24 months. £67.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Reward Card

You must claim your Reward Card once your broadband is installed and you have 3 months from this date to claim. Claim your Reward Card by visiting bt.com/reward-card and logging in with your BT ID. You must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Offer, Reward Card & BT terms apply. The Reward card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Inc. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.

Fibre speeds

BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line.

Broadband Extras

BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See details.

* based on 5x McAfee True Key licenses and BT Virus Protect

BT Parental Controls

BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.

BT Cloud

BT doesn't support activities that infringe the copyrights of the holder. You need to activate the service yourself. You'll get 10GB free storage with Broadband Unlimited, 200GB free storage with Broadband Unlimited and Fibre 1 or 1TB with Fibre 2. Some existing BT Broadband customers may need to re-contract to get 50GB. Terms apply. ‡

24-month minimum term. Prices and content may vary. You can change your TV package every month (excludes Classic Entertainment). Any change will be at the standard price as set out in our tariff guide. Every plan comes with a recordable TV box (unless BT has already provided you with one). HDMI connection required. A 10m cable will be provided. Optional £30 charge for an engineer install or £10 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment is by Direct Debit. Personal use only. Subject to availability. Terms apply.

Flexible TV Packages

Entertainment – The latest award-winning entertainment and Sky Originals from channels including Sky Atlantic and Sky One, plus over 300 Box Sets on demand, all from the NOW TV Entertainment Pass, which has a retail value of £8.99. NOW TV account required and terms apply.

Sport– All BT Sport channels and BoxNation with exclusive Premier League games and every match of the UEFA Champions League with the best world-class sport from football to UFC and much more.

Big Entertainment – The latest award-winning entertainment and Sky Originals from channels including Sky Atlantic and Sky One with over 300 Box Sets and all Sky Cinema channels with over 1,000 movies on demand and over 40 new movies added every month from NOW TV. NOW TV Entertainment Pass has a retail value of £8.99, NOW TV Sky Cinema Pass has a retail value of £11.99. NOW TV account required and terms apply.

Big Sport – All Sky Sports channels, bringing you the Premier League, Formula 1®, golf majors and much more with the NOW TV Sky Sports Pass, which has a retail value of £33.99. Plus, watch all BT Sport channels and BoxNation with exclusive Premier League games and every match of the UEFA Champions League with the best world-class sport from football to UFC and much more from BT. NOW TV account required and terms apply.

VIP– for those who want everything TV has to offer and more. The latest award-winning entertainment and Sky Originals from channels including Sky Atlantic and Sky One, all Sky Cinema channels with over 1,000 movies on demand, the biggest live events on 11 Sky Sports channels, all in full HD, from NOW TV. Plus, watch all 4 BT Sport channels with exclusive Premier League games and every match of the UEFA Champions League in HD and access to BT Sport Ultimate in up to 4K HDR from BT. NOW TV Entertainment Pass has a retail value of £8.99, NOW TV Sky Cinema Pass has a retail value of £11.99, and NOW TV Sky Sports Pass has a retail value of £33.99. NOW TV account required and terms apply.

For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition. NOW TV bolt-ons will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. You can only watch/record one sport channel at any given time.

Non-flexible TV Packages

Classic Entertainment – Get 100s of hours of entertainment on demand including National Geographic, E!, the History Channel and more premium entertainment channels. Up to 94 Freeview channels including 16 in HD. 7 days of catch-up through your TV guide. The latest movies to rent or buy on BT Store.Pause, record and rewind these channels on your BT TV set top box

Bolt-ons

All bolt-ons have a monthly minimum term and renew automatically until cancelled.

Netflix: Available on a monthly minimum term for £5.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www.netflix.com/TermsOfUse for details.

Amazon Prime Video: Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon Prime Video is £5.99/month after the promotional offer period. Offer subject to change. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

Only £8.61 a month. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy (calls over 600 minutes a month will be charged from 6p a minute) and Terms and Conditions apply. Some regions are included or excluded within countries:

Australia includes the Christmas Islands & Cocos Islands

Cyprus excludes Northern Cyprus

Ireland is the Republic of Ireland. Calls made from Northern Ireland fo fixed lines in the Republic of Ireland are not included within International Freedom & will be charged at standard rates.

Italy includes the Vatican City

New Zealand includes the Chatham Islands

Spain includes the Canary Islands

Friends & Family International

Only £2.02 a month. A 23.29p call set up fee applies.

Call Diversion

Customers pay for the diverted leg of the call at applicable rates.

BT Answer 1571 voicemail

Opt-in is required. £3.54 a month. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. This is because calling 1571 may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier.

BT 1471

Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.

BT8600 Nuisance Call Blocker

Nuisance call blocking functionality blocks up to 100% of nuisance/unwanted calls. To block nuisance calls you need the Caller Display service to be active on your account. See landline details.

Line rental

You can pay for your monthly line rental either by direct debit for £20.20 a month for Standard Line or by paying £219.84, equivalent to £18.32 a month by credit/debit card for 12 monthly payments in advance (Line Rental Saver). You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply for new connections. There's a 12 month minimum term. Exclusions and conditions apply.

Home Phone Saver 2020

£21.99 a month. Available to new and existing BT customers that sign up for an 18 month minimum term. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Terms apply.

Line Rental Plus

£22.20 a month. Available to new and existing standard BT line rental customers. A 12-month minimum term applies for new line rental contracts. Includes PromptCare, Choose to Refuse, SMS alerts, Premium Rate Service and International Call Barring. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. Terms apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.

BT Sport monthly pass £25 a month. 30 day minimum term. Renews automatically until cancelled. You can only access BT Sport in the UK. Includes HD content, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously.

BT Sport App Only

BT Sport App: New 24-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.

BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. UK only. Terms apply. Prices and BT Sport content subject to change at any time.

BT Sport on Sky - Second Box- For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. You'll get BT Sport Second Box at no extra charge for the first three months. From month four you will pay the standard monthly subscription charge (currently £6 a month). It must be taken with a standard BT Sport subscription. You can end your subscription to BT Sport Second Box at any time subject to 30 days' notice. Offer excludes existing BT Sport Second Box customers.

£50 off selected mobile phones from the BT Shop when you buy a BT Mobile 4G SIM Only plan

£50 discount code available to new BT Mobile SIM Only customers against the purchase of selected mobile phones on the BT Shop discount offer page – as indicated on the phone description. £50 discount does not apply to Apple iPhone purchases. One discount code per mobile phone purchase. Your discount code will be sent by e-mail once we have accepted your order for a BT Mobile SIM Only plan. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Subject to availability. Any purchase made will be subject to BT Shop standard terms of sale. Delivery charge of £4.99 applies to every order. Terms apply. BT reserves the right to suspend or cancel the offer at any time.

Includes BT Sport on the app

This offer is available on the following eligible plans
(i) new BT Mobile SIM Only, Family SIM, Data Only SIM or smartphone customers who are ordering a plan costing £15 or more per month (including Broadband discount), or £20 per month (excluding Broadband discount) and
(ii) existing BT Mobile SIM Only, Family SIM, Data Only SIM or smartphone customers who are on a plan costing £15 or more per month (including Broadband discount), or £20 per month (excluding Broadband discount)

This offer includes access to BT Sport accessible by the BT Sport smartphone app only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer.

If you have any open orders on your account currently, we'll process this order right after any existing orders are complete.

Customers who have purchased plans costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), please choose another Sport option through bt.com/mybt

We'll send you an email confirmation once the order is placed.

If you choose to downgrade your eligible plan to a plan costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), then you’ll retain your access to inclusive BT Sport.

If you cancel your eligible plan then you'll no longer be able to access inclusive BT Sport. Other exclusions and conditions may apply.

BT Sport terms of service apply to all customers who take up this offer, and are available at bt.com/legalstuff

The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device.

Monthly Spend Cap

Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. Any add-ons you buy won’t count towards the spend cap and you’ll get separate one-off or monthly charges for these.

Your initial cap is set to £40 for out of plan spend and £35 for data roaming, you can decrease your limit to £0 or increase up to a maximum of £200 subject to your credit status.

BT Wi-fi & 4G

See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand.

Add ons

Extra Speed - With Extra Speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed 4G is not available on BT Business Mobile plans.

Roaming - Travel Data Pass is a daily data roaming add-on available to all new and existing BT Mobile customers. USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data – whichever comes first.

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624.

Applying for a Pre-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your pre-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff

Paying for your Pre-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to pre-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee.

Getting your Pre-Ordered Device

If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your pre-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too

Back-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer, and we are out of stock of the device you want to order, you can apply to back-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624

Applying for a Back-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your back-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff

Paying for your Back-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to back-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee.

Getting your Back-Ordered Device

If your back-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your back-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too.

BT Mobile Handsets Plans

Discounted price for BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms

Handset Unlocking

We’ve started to lock some of our handsets to the BT Mobile network which means if you want to use it with another provider’s SIM card, you’ll need to request an unlock from us.

How much does it cost to unlock my device?

First 6 months of contract

Cost

You're not unable to unlock within the first 6 months of your contract. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges.

6 months onwards to month 24

Cost

£8.99

Month 24 onwards

Cost

Free

A second hand device locked to BT, bought from eBay, Gumtree or handed down etc

Cost

£8.99

Situation

Cost

First 6 months of contract

You're not unable to unlock within the first 6 months of your contract. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges.

6 months onwards to month 24

£8.99

Month 24 onwards

Free

A second hand device locked to BT, bought from eBay, Gumtree or handed down etc

£8.99

Are there any devices that cannot be unlocked?

We will not unlock any handsets which have been reported lost or stolen.

How long will it take for BT to unlock my device?

We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days. But, we’ll be in touch if that’s the case.

Prices may change at any time during the contract

Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff.

With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed is not available on BT Business Mobile plans.

Data and minute add-ons

These add-ons run on a 30 day rolling contract until you cancel them. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time

A UK Add-On covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous 20). The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.

If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. (You can still carry on using it until the date of your next bill and we won't charge you again). Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons. They're for your personal use and subject to BT Mobile Service terms and conditions.

BT Reward Card Terms

BT Reward Card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees.

Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts.

You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your BT Reward Card could take up to 30 days from claim date to arrive.

On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). The BT Reward Card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals), for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services. The prepaid card offer is open to UK residents only, over the age of 18.

Your BT Reward Card is issued by Blackhawk Network (UK) Ltd​, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International​. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd company's registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.

Broadband BT Reward Card will be sent to the installation address. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. You can see details at: bt.com/termcharges

All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff

There is no cash alternative for BT Reward Cards. The BT Reward Card can be replaced if lost or stolen for a £3 fee.

If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. BT reserves the right to remove the offer at any time. BT Reward Cards are subject to suppliers own terms and conditions.

BT Halo Broadband benefits
Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

All SIM Only and Family SIM plans include unlimited minutes and unlimited texts.

Discounted price for homes with broadband from BT (excludes business). Payment is by Direct Debit and subject to credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One-minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. Early termination charge may apply if you stop your service in the first 24 months for smartphone plans, see bt.com/terms.

Featured Smartphone offers: Available from 01/05/2020

IPhone 7 – 1GB for £19. Available to new and existing BT Mobile customers.

Samsung A20e – 1GB for £12. Available to new and existing BT Mobile customers.

Huawei p30 lite – 3GB for £15. Available to new and existing BT Mobile customers.

Huawei p30 pro – 1GB for £15. Available to new and existing BT Mobile customers.

Google Pixel 3a – 3GB for £24. Available to new and existing BT Mobile customers.

Mobile Handset and SIM prices may change at any time during the contract.

Available to new and existing customers (excludes business). Payment is by Direct Debit and subject to credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One-minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call.