Summary of job: Customer oriented individual to sell maintenance and modernization contracts to elevator customers. Success will be measured by achieving sales and margin targets, and communicating well with both existing customers and prospective customers.

Summary of job:
You will be tasked with preparing and presenting technical training classes for all makes and models of elevator equipment. You will have to plan, conduct and evaluate the necessary training. You will work side by side with members of other departments to ensure consistent quality of training throughout the company.

Summary of job:
You will be tasked with assisting in troubleshooting of specific makes and models of elevator equipment. You will be available to work over the phone with technicians calling from job-sites, helping them to troubleshoot problems with elevator and/or escalator equipment. You will work to become a specialist in specific product lines, plus assist when necessary when needs arise on other makes and models of equipment. You will work side by side with members of other departments to ensure consistent quality of technical support throughout the company. You will at times have to travel out to job sites and work directly with local technicians to troubleshoot serious problems which were not able to be remedied over the phone.

Responsibilities:
• Collect information about specific makes and models of elevator equipment, to better understand technical support needs
• Assist with training classes that go over job-specific and product-specific applications
• Assist in design of computerized training manuals as needed
• Work with technical writers to create preventative maintenance manuals and troubleshooting flowcharts to ensure equipment can be properly maintained
• Follow organization standards and legal regulations to ensure safe and healthy workplace practices
• Evaluate effectiveness of technical support for specific job applications
• Stay up-to-date on technical knowledge by attending education workshops, classes and reading publications
• Collaborate with team to accomplish necessary technical support tasks
• Research and test the systems to determine the best system use
• Job will require extensive travel, 25% of time working on job-sites

Field Engineer Will Have:
• Degree in Computers/Electronics or similar field
• Minimum 5 years of related experience working on elevator equipment
• Proven record of people skills
• Understanding of operational computer programs, i.e. Word, Draw, computerized diagnostics etc
• Excellent time management skills
• Strong communication and interpersonal skills a must
• Leadership