Organisations are traditionally very good at calling out high level business benefits in business cases. Some of these benefits are not substantiated with proper numbers or there is poor follow through until benefit realisation.

This session will highlight the importance of gathering baseline and target improvement data, to be able to track project benefits, once handed over to the Business (Business As Usual).

This session will cover:

What can and cannot be claimed as a benefit

Difference between project deliverables, outcomes and benefits

Myth busting around measurements, to alleviate fear of being “inexact”

The value of soft benefits and how to measure them

Benefit ownership and reporting

Organisational appetite and ecosystem required to make this all work!

Mitushi Chowdhury – Benefits Manager at Queensland Urban Utilities

Mitushi completed her Bachelor of Engineering in 2007 and has been working in Information and Communication Technology ever since. She has had the opportunity to work in diverse sectors such as mining, utilities, financial services, telecommunications and aviation.

QUU rolled out the Benefits Management Framework to add rigour to initiatives with standardised metrics and end to end tracking; from business case at inception to realisation post project closure.

As Benefits Manager, Mitushi is accountable for maintaining alignment of all project benefits to the framework. She not only facilitates benefits identification workshops for large projects but is also responsible for monthly reporting to the Portfolio Board with benefits health updates.

Business Analysis Core Concept Model™

The Business Analysis Core Concept Model™ (BACCM™) is a conceptual framework for business analysis. It encompasses what business analysis is and what it means to those performing business analysis tasks regardless of perspective, industry, methodology, or level in the organization. Ian’s second presentation will explain BACCM in the light of BABOK v3, to understand what it means and to analyse how it can be used walking through some real-life examples