3. Recommended merchant's contact information

In order for the customer to make a contact with the merchant, either for the return of the goods, complaint or for the information about the product/service, contact information is required.

Contact must be clearly highlighted on the webshop page and easily accessible at any time. Beside an e-mail address, additional contact must be provided, in a case that a customer does not have access to the internet.

Recommended contact information, for the easiest way to get in a touch with the merchant:

a phone number

a mobile number

an e-mail

a fax number

an address

To make contact via an e-mail, a contact form like this one is often used->

Note: The information in this article is informative only. Consult your financial institution and accountant for the official information.