iLEARN is an ATO (Accredited Training Organization) of APMG and PEOPLECERT for the ITIL® courses.

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL® Service Offering and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).

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Individual price

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Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme: