Pros: Netsuite / Oracle is the total package for small companies looking for a an ERP/CRM and eCommerce platform all rolled into one product. The software is cloud-based and is updated twice per year and give news capabilities. It's eCommerce software has evolved nicely over the past 5 years and gets better and better.

Cons: Netsuite has many capabilities and you want to make good of use of it within your company. Sometimes that requires customizations which take more time and money than you would like, but that is with all software.

Overall: Overall, Netsuite has met our needs in our ERP migration and has a robust CRM/eCommerce capability as well.

NetSuite - Wonderful Cloud Based Software

Jan 08, 2019

Megan H.

Accountant

Consumer Goods, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: This is a somewhat pricey option for software, but is SO worth the investment!

Pros: NetSuite is very user friendly. It also is very easy to customize any type of reports that you need. Another pro, is due to the fact that it's a cloud based software, you can easily log on from anywhere!

Cons: I would say the only con is that the software is so robust, that the initial setup takes awhile to customize the screens to be the way that you want them. However, once that is completed, it is smooth sailing!

Overall a great asset for us!

Mar 15, 2014

Karin D.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We were very apprehensive about switching accounting programs after 20 years on Great Plains/Microsoft Dynamics. No time for a big learning curve and we are short-staffed as it is. Our implementation went extremely well....Netsuite does a fantastic job of preparing and setting up the basic system (posting accounts and processes). They provided a workbook with lots of questions how we wanted to be able to process, organize and post items to establish procedure and reporting functionality as well as role access and restrictions correctly. We went live 18 months ago and have never looked back. There are still many capabilities we haven't even implemented yet and are discovering new features daily. The "Suite Answers" site is a fabulous resource to guide you through finding answers and step-by-step instructions how to adjust or change certain features once you have gone live. When you don't find the answer there, you simply open a case and get direct assistance which is also addressed very quickly and efficiently. Their follow up is amazing! The downside? The cost seemed a bit staggering to us, but all you need to run Netsuite is internet access and a basic computer. Netsuite upgrades their program pretty regularly with improvements, new functions etc. which is all included in your contract. When I look back and remember how much we were spending on not only software upgrades, but the hardware upgrades often necessary to make software upgrades function...and the cost of our IT guy to maintain our server....well..it's a no-brainer! I have given it 5 stars throughout because 4 stars gives it 80% thumbs up......I'd rate it closer to 90% thumbs up! Oh, and did I mention, I can go to the beach and still be working???

Great Software

Sep 20, 2017

Sagit G.

CFO

Consumer Goods, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Overall its a good program, and I do enjoy using it in my company.

Pros: Netsuite has many functions to make any business run easily and smoothly. This program is very user friendly.

Cons: Since there are so many tools you can use with Netsuite, it can get a little confusing to set up you Netsuite the way you want it. There are many different options to customize your homepage which can get a little tedious.

Netsuite is a great tool.

Jun 07, 2017

Daniel C.

Director of Operations

Consumer Goods, 201-500 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I'd highly recommend Netsuite for anyone that is used to SAP.

Pros: I like the ease of use, reporting features are great, and overall experience is excellent. I also like the fact that I can be anywhere in the world and log into my account.

Cons: Product support is lacking. Takes a long time for requests to be fulfilled, or they will tell you flat out that it will take 6months to a year.

Great for tracking stats and employee accountability on tasks

Sep 12, 2018

Amy F.

Manufacturing

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love starting the day by seeing how many orders we have to ship, vs how many manufacturing tasks we have. It's a great, easy and fast way to line out the day's work

Cons: When mass creating manufacturing work orders, it duplicates a lot of the orders, and pulls up orders that we are out of stock on bulk or unable to complete at the time.

Great Retail Software

Jan 23, 2019

Amanda M.

Executive Assistant

Furniture, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Able to keep track of product skus, customers, and inventory all in one place. Running reports and checking stock is extremely easy.

Cons: If customers are entered in multiple times, it requires editing this down manually. Would recommend they implement some sort of tool to identify multiple customers.

Great capabilities

Jan 19, 2017

Stephanie H.

Account Manager

11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: NetSuite has great capabilities. We switched from our previous software to NetSuite on 1/1/17 and have had good results so far.

Pros: The ability to create your own reports from scratch.
The ability to track profitability and commissions as the previous software did not track either of them accurately.

Cons: When entering a sales order or purchase order, instead of using the Tab button to go to the next line, you have to click "OK" to go to the next line item. It takes additional time as you have to take your hands off of the keyboard so it would be nice to use the keyboard more than having to use the mouse.
I also do not like the "Inventory Detail" part of it as you have to click on each individual item in order to enter the bin number and pallet number in which you are taking out of inventory. This also makes processing orders a lot more time to consume than it should be. We switched to NetSuite to get away from Excel as it would save us time. I'm not sure that NetSuite will save me anytime.

Super software for medium sized business.

Oct 11, 2018

Sahil Vijay P.

CEO

Consumer Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Solid performance, cloud based, easy to create users and superb security. You can really rest assured that with Netsuite, your business will be well served.

Cons: Costly and takes a long time to implement not to mention you have to implement through a third party reseller.

Netsuite has been a huge help for our company.

Mar 16, 2018

Jan t.

IT Manager

Business Supplies and Equipment, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Inventory control and communication to customers via email and employees has been smooth because of Netsuite.

Cons: Building reports can be complicated and can be difficult to figure out for a non-tech. You can spend hours with Netsuite support to build a report for your need.

Big help to develop a career path that can enhance the skills of employees.

Jul 11, 2018

Denver A.

Senior Engineer for Communication

Electrical/Electronic Manufacturing, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its a great system that will help businesses to be more competitive and more reliable. Also because it is cloud base software the advantage of it is that you're always using the most current version or the updated platform.

Cons: This system will challenge your skills and ability to adopted on new advanced technology and you need to commit your time to be more effective.

Cloud software...that feels like an in-house software.

Feb 01, 2019

Marvin C.

Sales

Apparel & Fashion, 501-1000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I still enjoy using it and I will still recommend this to others that are looking for something similar.

Pros: Netsuite has an intuitive user interface. It feels like an (iOS) meaning that the first time you use it, feels easy to navigate. It is fast, reliable and with a good amount of built-in templates.

Cons: It is cloud-based software, so if you have not so good internet or it goes in and out then your software is going to go so super sssssllllooooooowwww! So with that said that is mostly the only issue that I have found.

The Future is Now with NetSuite

Apr 11, 2018

Carlos A.

Financial Consultant

Computer Software, 501-1000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions.
NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management. Financial information through NetSuite can be accessed through a web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.
NetSuite is cloud-based and runs on a range of internet browsers.

Cons: Does not supports data export into xls files. CSV files are limited to only one worksheet for export, not multiple worksheets as xls files

Netsuite Review

Dec 21, 2017

Brian S.

Pricing Analyst

Food & Beverages, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Netsuite has a dynamic interface which allows for customization for all of our business needs. We can set it up so that everything we use is in one place.

Cons: Uploading large amounts of data will cause lags and delays. It can take hours to edit data if your company has a larger inventory.

Netsuite Review

Apr 20, 2017

Brian S.

Pricing Analyst

Food & Beverages, 201-500 employees

Used the software for: 1-2 years

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This product allows for easy user navigation. CSV uploads are a time saver and allow for mass amounts of data to be changed in the system quickly.

Cons: It will occasionally freeze up when running various larger reports with more than five or ten criteria.

Useful review of information

Dec 19, 2017

Alex H.

Rep Work

Consumer Goods, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: -tabs are easy to use to search a customer's account for orders, sales history, and other useful information without having to navigate to multiple web pages
-placing orders and reviewing orders is straight forward process and appears as a line item for easy reviewing.
-useful 'back' tabs to navigate if you click on an order and want to go back to the main customer account page

Cons: -no order summary when reviewing sales orders, so you have to click on each order to see what was ordered
-sometimes webpages can be a little slow loading.

NetSuite CRM+

Jul 14, 2017

Kristine T.

Freelance NetSuite Consultant

Consumer Goods, Self-employed

Used the software for: 2+ years

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: It's a good all around software.

Pros: Because NetSuite provides customization it gives you freedom to tweak the software and mold it perfectly to your business needs

Cons: Sometimes upgrades and new versions causes problems with the current system. Keeping up with NetSuite, tech drama. The price is too expensive for small business owners :-(

January 31st

Jan 31, 2017

Todd J.

Sales

Construction, 11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: There are some tedious tasks and can be done from too many different ways. I work in this system daily and have gotten to be much better at it but our salesmen who use it every other day, it is very time-consuming. I would consider most aspects of it very time consuming and the support has not been very good.

Pros: It has a lot of functions, maybe too many.

Cons: There are some tedious tasks and can be done from too many different ways. I work in this system daily and have gotten to be much better at it but our salesmen who use it every other day, it is very time-consuming. I would consider most aspects of it very time consuming and the support has not been very good.

Netsuite distribution model is simple and convienent to use.

May 10, 2016

Daniel C.

Director of Operations

Consumer Goods

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4.5
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Looks and feels like SAP, at the fraction of the cost.

Cons: I continuously need to change my password a few times a year it seems. Gets hard to keep track of, and my mobile will sometimes not accept my new password.

Recommendations to other buyers: If you are looking for something you can use in the office or remotely, this is a great product.

Netsuite has been very helpful on shipping and inventory control.

May 16, 2016

Jan t.

IT Manager

Logistics and Supply Chain

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4.5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Netsuite in our warehouse is very helpful . we use this to control inventory and ship. Very helpful software.

Cons: Sometimes it is complicated to make it work with UPs software.

Recommendations to other buyers: Definitely make use with what the software is capable to do. You can create a lot such as reports and inventory control.

The program is not as wonderful as I was lead to believe.

Jan 26, 2017

Amy S.

Office Manager

1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

3/5

Overall

1
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The program is not as wonderful as I was lead to believe.

Pros: Good at calculating profitability for projects.

Cons: -When entering parts into a sales order, PO, or invoice, there is too much clicking of the mouse. Should be able to tab through the fields and down to the next line. Adds a significant amount of time.
-If you add a field to a transaction form that was not in the original form, it will not print. You will have to reenter the part for that field to appear.
-Printable debit memo not available.

Failed implementation and Oracle doesn't care

Nov 14, 2018

Sam L.

CEO

Food & Beverages, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

1
/
5

Value for Money

Comments: We asked Netsuite ( just purchased by Oracle) for a refund based on not having the customization ready after 9 months. They told us basically they would not refund us the money and to basically sue them in California . We are a small company couldn't afford. To do that . Be careful this a huge implementation and not good for small companies. I wish they would have been honest before they took our money. I hope this saves someone from making the same mistake we made.

Pros: Nice people located all over the world. That will try to help you if they can but to fragmented to be effective

Cons: We were promised a few very specific features that were a very important part of our business and 9 months later still not operational.

WORST software ever- 20 years experience

Jan 23, 2019

Jim G.

Sr. Buyer

Computer Software, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

3
/
5

Customer Support

1
/
5

Value for Money

Comments: Do nut buy this software

Pros: The only pro is we can get someone on the phone

Cons: I have about 20 years experience mostly with purchasing and this is now the worst software I have ever used. When creating a PO from the PR it does not require a quantity, description or \the cost per item (estimated rate) only requires the total rate. Also it resorts the PR according to the price per item. So on multi line items good luck sorting it out. Purchasing page is not customizable.
I field complaints every day from both Manufacturing and Engineering departments about the PR's they need to write.

Netsuite Review

Sep 28, 2016

Brian S.

Pricing Analyst

Food & Beverages

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

2.5
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

2.5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the comprehensive pricing options that are available throughout the platform. The csv. import feature saves time and allows for thousands of item pricing changes within an hour.

Cons: There are an array of features which make it necessary for longer training periods. After using the system for a year I have still yet to scratch the surface of platform functionality.

Recommendations to other buyers: It is definitely a valuable system for a company with massive inventory. Make sure the costly price is right for your business.

Accounting made easy

May 11, 2018

Emily L.

Benefits

Consumer Goods, 5001-10,000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: While utilizing the system it provided a lot of different functionalities. The company has multiple entities and cost centers within each entity which all had different cost codes. The system kept everything orderly and made it easy to record keep for each entity and department.

Cons: I did not have any negative experiences with this particular service. Maybe just the initial set up was challenging because we had a complicated structure.

A huge program for big businesses

Jul 15, 2016

Kevin D.

Project Manager

Consumer Goods

Used the software for: 6-12 months

Source: Software Advice

3/5

Overall

1
/
5

Ease of Use

5
/
5

Features & Functionality

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This product really truly impressed me with the incredible amount of features and its versatility for multiple applications. This product is useful for most any business as it includes capabilities that are suitable to meet the demands of most business models.

Cons: Although you have a vast amount of applicable uses for this product, it is a strength as well as a downfall. There are a lot of features that you will never use!! Also, the interface is filled with stuff that you may never need and therefore is incredibly busy on most of your screens. The learning curve for this product is INSANE and every time they come out with a new update, which is twice a year, the software has more and more issues!

Recommendations to other buyers: This product is incredibly expensive but it is a massive software. It covers the needs of a super wide range of businesses which is great but you are also bogged down with extras that you will never use. This product would be great for a giant company but for the regular old mom and pop companies its probably not a good fit!

NetSuite for Small Business Application

Mar 17, 2014

Amanda A.

Vice President

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: Our company has been using NetSuite since 2011, when we first formed our organization. We have found that the user interface is easy to use and simple to train on when bringing in new hires. The transparency of the system allows us to track the complete process of an order - from the point the order is physically taken until the package has been delivered to our client's office, allowing us to offer supreme customer service. In addition, from a sales stand point, NetSuite can tell our managing partners how the company is trending in regards to total dollars sold, products sold, inventory levels, and how target market areas are performing. With NetSuite, our company has been able to grow from a small garage operation to now residing in a warehouse and office space, while growing our sales over 100% in the first two years.

The #1 cloud ERP solution!

Aug 14, 2018

Mylene M.

Sales Manager

Business Supplies and Equipment, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Netsuite is a cloud ERP that enables the company to use ERP system in low-cost manner. Netsuite offers complete modules to run a business just like Inventory, Accounting and CRM.

Cons: Try to request for a demo or trial for the software prior to engagement. This will help you understand and experience the look and feel of the system.

Order Management and Accounting

Feb 25, 2016

Taylor M.

IT Manager

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: We primarily use Netsuite for our Order Management and Accounting (AR/AP, Vendors). Overall the product is good, however we (when I say we, I mean my company) made a large amount of customizations. NetSuite has been able to accomodate them, however our Warehouse Magament site is struggling.

NS has a great product to offer, but my recommendation is - try and use the out of box features as it will handle the bulk of your processes - also, if it doesn't I would change your internal process as NS follows business standards.

If you choose to make changes - I would go with a NetSuite partner - not a random 3rd party copmany that does not have expierence and is only looking to make money.

Review of NetSuite

Nov 04, 2016

Vikash K.

Manager

Electrical/Electronic Manufacturing, 1001-5000 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: NetSuite was used across our entire organization for financials, inventory, order processing, manufacturing, CRM and our e-commerce site. I liked having everything integrated and the real time reporting.

Pros: Automation on the financial side.
Billing automation.
This is a cloud based solution.
Highly configurable.

Cons: The NetSuite in-house support team is weak

Review of NetSuite

Nov 03, 2016

Nilesh K.

GA

Primary/Secondary Education, 1001-5000 employees

Used the software for: Less than 6 months

Source: Software Advice

3/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Configuration of the product is very easy. It is quite simple to go live with NetSuite. Customization of the software is kids play using NetSuite application. Downtime is negligible.

Comments: NetSuite has great capabilities, from building your own reports to tracking profitability and commissions. I would not recommend this for small businesses, but I would recommend this for mid to large size companies.

Pros: Reporting capabilities

Recommendations to other buyers: I would be sure you have a good implementation team if you are doing a software conversion.

Netsuite to assist

Feb 23, 2017

Lina P.

Tax Manager

501-1000 employees

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to navigate, for someone that does not have significant experience with ERPs. navigation is intuitive for the most part.

Cons: Cannot do a regular search on the B/S and Income Statement report. Cannot run Dr/(Cr) TB straight our of the system.

Netsuite- Financials review

Nov 14, 2017

Yoga V.

Datawarehouse Engineer

Consumer Goods, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Overall we are not satisfied on NetSuite product. we are still struggling to maintain the same.

Pros: Not much pros to mentioned however i would only say It does have lot of features for our financials

Cons: Nothing is standardized, worst customer support , lack of communication gap between their customers. no smooth integration between different systems

Reached out to Netsuite to see if they would be a good fit for our ERP search

Jun 01, 2018

Brian F.

Principle consultant

Automotive, 11-50 employees

Review is based on a free trial

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Would love to work with them again on another project but they are a good a fair team.

Pros: Overall a great solution with lots of modules and options for manufacturing. Great qualification skills and a effective demo from their staff.

Cons: We came to the understanding that our company would not be a good fit for the solutions. It is great to work with a vendor that gives you straight answers and does not try and over sell.

NetSuite for business size of $10M

Jan 13, 2017

Megan A.

Controller

Building Materials, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I have used NetSuite for 3 years and absolutely love the functionality of it as well as the ease of use. The report writing capabilities are great and allow you to create reports from scratch.

Pros: Ease of use, report writing capabilities.

Cons: Nothing

Best ERP software You should try.

May 06, 2018

Tharsanan K.

Computer Science engineering

Consumer Goods, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: This is the right software which gives us, capability to grow faster.

Pros: One of the best ERP software i ever used. It is easy to use and configure. it gives us many features for users and beginners can learn this software easily.

Cons: I don't have any major Cons but they can improve their customer support. A lot of available features make this product little complex.

New Install

Jan 14, 2017

Amit G.

President

Industrial Automation, 11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Great Product. We upgraded from P21 to it and feels that we could not have made a better decision.

Pros: Flexibility and Ease of use

Cons: None Know yet.

Recommendations to other buyers: Use all the features and set them up properly.

Customer support is rare

Nov 12, 2017

Olivia M.

Administrative Assistant

Consumer Goods, 11-50 employees

Review is based on a free trial

Reviewer Source

Source: Software Advice

3/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is an efficient and up to date software, but there is no hope for users that may have questions, etc.

Cons: After the trial it's very hard to get any customer service or contact from the company. The service team sells the product and then they are nowhere to be found, and very difficult to contact.

Pros: NetSuite comes with so many features. Definitely one of the best systems out there. Customer support is great as well. The system is very user-friendly. If you are a bigger company, NetSuite may very well be worth the high cost.

Cons: It is *very* expensive. Definitely one of the most expensive systems out there. Also, implementation is on the lengthy side.

Very easy and friendly user. Great to keep track of notes an records.

Jun 22, 2015

Jaime C.

Office Manager

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Comments: We been with Netsuite since 2008 and we are very satisfied with the service, always innovative and the ease of use is excellent. The quality and system always works perfectly.

Excellent service and Friendly user.

Jun 22, 2015

Angela B.

Secretary Admin.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: The software is one of the best and the service and customer service are great. I really like the friendly user and that we can log in anywhere as long as there is internet.

NetSuite not intuitive

Jan 21, 2015

Michael L.

Hospital & Health Care

Source: Software Advice

2/5

Overall

1
/
5

Ease of Use

1.5
/
5

Features & Functionality

1
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's well-designed in the sense of appearance and functions available. It works great for maintaining inventory counts.

Cons: It's not at all user-friendly. It doesn't flow, nor is it intuitive with multi-step processes. It's also difficult to track what has been done previously.

Recommendations to other buyers: Assess your needs in regard to how frequently you will need to be completing multi-step processes.

NetSuite Distribution

Nov 22, 2016

Richard F.

Program Manager

Logistics and Supply Chain, 201-500 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Good customer support. Easy to use interface. Good price point.