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Software Assurance

Protect and enhance the long term value of your Mitel Communications investment

Staying up to date with software releases, fixes and technical support keeps your communications system running smoothly. Mitel Software Assurance and Support is a software support package that protects your Mitel communications investment by providing ongoing technical improvements and knowledgeable support.

Why choose Mitel Software Assurance

Be Operationally
Efficient

Deliver ongoing service improvements and maintain your operational efficiency and availability with the proactive operational and performance management tools included with Mitel’s Software Assurance Program.

Prepare for Digital Transformation

Your communications network is the foundation for your digital transformation. Stay current with the latest releases and security adjustments. Utilize performance, monitoring and management tools to optimize your system.

Protect Your
Investment

Maximize the investment you’ve made in your communications network and reduce risk against your IT assets by staying current on releases, optimizing your communications network and monitoring for irregular performance.

Software Assurance Components

Keep-up-to-date on latest supported software

Take advantage of new features

Address system issues through software updates/fixes

Enable proactive fault reporting and performance monitoring

Access skilled Mitel technical support resources

Mitel Software Assurance Features

Standard

Standard Software Support and Assurance is Mitel’s core software support offering, which includes access to call-in technical support services during normal business hours. This software package gives you a base of support and keeps your software current.

Premium

Mitel’s Premium Software Support and Assurance provides you with support 24 hours a day, seven days a week. Know immediately when a voice quality problem is occurring, resolve problems quickly before they affect end users and elevate your overall network quality with Mitel Performance Analytics, included with your Premium Software Support and Assurance package.

Standard

Premium

Software Releases, including new functionality as provided

✔

✔

Hot fixes and service packs

✔

✔

Subscription terms (Annual or flexible up to 5 years)

✔

✔

Multi-year discount (20% on 3 years or more)

✔

✔

Technical Support Services

8 hours a day, 5 days a week

24 hours a day, 7 days a week

Mitel Performance Analytics

✔

Mitel Performance Analytics PLUS*

✔

*Reach out to a Mitel sales rep or partner to order Mitel Performance Analytics Plus

Elevate your Communications Network Visibility

Use Mitel Performance Analytics to know when a voice quality problem is occurring, to evaluate the effectiveness of your network for communications, to resolve problems quickly before they affect end users, and to elevate your overall network quality.