Custom T-shirts Printed in Chicago | Terms and Conditions

LUCKYPRINTS 2016 TERMS AND CONDITIONS

Turn Around Times

The turn around time on all order begins upon full Order Confirmation (invoice balance is paid in full, all artwork has been submitted, virtual mock-ups and estimate have been approved.) Contract print orders require all artwork to be provided and garments to be in-house in order for the turn around time to begin. Most Commercial screen print orders are available with 7 business days of Order Confirmation. Contract screen print order and Embroidery orders are available within 10-14 business days of Order Confirmation. Most mock-ups are provided within 24 hours of receipt of print-ready artwork. Additional services (including artwork rendering, garment finishing, private labeling, specialty printing, poly-bagging, shipping, etc.) may require additional production time. While we strive for complete accuracy and transparency, the custom nature of our work and product availability may hinder project turn around time. Luckyprints can not guarantee product availability, production timing, or shipping times.
If specific due dates are required, you must let us know as soon as possible and prior to order confirmation so appropriate accommodations can be made for production as additional shipping or RUSH production fees may apply. Failure to inform Luckyprints of specific due dates prior to order confirmation may result in additional production costs and/or inability to meet anticipated deadlines. Simply put, we’re happy to hustle to meet your goals, just give us a heads up and we’ll turn the heat up!

Order Minimums

Luckyprints’ Screen Printing is a very setup-intensive process that combines tradition screen processing methods with modern technologies and a few new techniques developed in-house to provide the very best print for each individual project. For this reason, we have order minimums that need to be met for us to take a project on successfully. Below are those minimums:

SCREEN PRINTING

1-4 Colors : 12 Pieces Minimum

4-6 Colors : 24 Pieces Minimum

7-10 Colors : 144 Pieces Minimum

FOIL Pressing : 24 Pieces Minimum

Process Printing : 24 Pieces Minimum

Finishing Services : 24 Pieces Minimum

Private labeling (printed) : 72 Pieces Minimum

EMBROIDERY

All Orders : 24 Pieces Minimum

Sewn In Tags Applied : 144 Pieces Minimum

Artwork

All provided artwork must be either in Vector Format or Raster Images set to 300 DPI and at least as large as the intended print scale. All Text must be outlined or corresponding fonts are to be provided. Luckyprints is not responsible for poor quality images if provided artwork does not meet these guidelines. While we try to catch any mistakes in artwork preparation and mock-up approval, Luckyprints is not responsible for issues, errors, or mis-spelling in customer-provided artwork. We ask that you thoroughly examine the artwork prior to sending it over and again upon the mock-up approval.

Artwork Approval

All artwork requires approval via virtual mock-up prior to beginning production. At this point, we ask that you inspect every element of the images (colors, scale, location, spelling, etc.) for correctness as this image is what will be use to generate the final print in production. Any changes or adjustments to artwork during the approval process may result in extended turn-around time. Adjustments to artwork and mock-up are unlimited to ensure that you get exactly what you need for your project.

Image Sizing

Maximum Standard Imprint Sizing is 13” wide by 15” tall. Note that any changes to image scale within a print run constitutes an entirely new press setup and is subject to adjusted pricing accordingly. Not all garments have the ability to contain a print scale to our Maximum Standard Imprint Sizing. Women’s, Youth, and many Fleece items have a more restricted, unobstructed print area required artwork be scaled to fit. This will result in a singularly sized image to be printed across an entire run unless otherwise requested. Prints larger than the Maximum Standard Imprint Sizing are subject to availability and additional costs.

Non-Standard Print Locations

Print locations outside of standard print areas must be approved by Luckyprints production and artwork staff. Printing over hems, seams, pockets, zippers, etc. WILL result in minor inconsistencies within a run. We are very comfortable with non-standard print locations and will inform you of any potential issues as well as suggest solutions or further options to ensure your product hits the goals its intended to meet.
Give us a shout if your project uses an over-sized or non-standard location print. We embrace and encourage uniqueness and enjoy the challenge of exploring new printing techniques and styles.

Order Cancellation and Restocking Fees

Any order canceled AFTER payment has been made is subject to a 20% reset and restocking fee. Orders may not be eligible for refund after production has started and garments have been printed or altered from their original state. All garments are ordered per-run and Luckyprints has to cover the costs of restocking these items with the manufacturer as well as shipping them back to the warehouse. If any order has potential to under-go cancellation, please contact us as soon as possible so necessary efforts can be made to avoid additional cancellation costs.

Rush Orders

We understand that not every project has time to wait till next week for the printing to be completed; that’s why we offer RUSH production services. All RUSH production is subject to an additional charge of 10% of invoice total per-day in advance of the standard turn-around time. The customer will be responsible for any additional shipping and/or freight charges associated with getting necessary materials to our facility as well as expedited shipping to the customer’s delivery location. For local orders, we offer 24 hours production and use of a Same-Day local courier service for those last-minute deadlines. While we aim to be as accurate as possible to ensure your project goes as planned, Luckyprints CAN NOT guarantee production, shipping, or delivery times on any order. We will make every effort to inform the customer promptly in the event that any situation arise that may hinder our ability to meet a specific deadline.

Holidays and Scheduled Closures

We’re all about family here at Luckyprints, and for that reason, we are subject to closure on the following Holidays:

-New Year’s Eve

-New Year’s Day

-Memorial Day

-Independence Day

-Labor Day

-Thanksgiving Day

-Day After Thanksgiving

-Christmas Eve

-Christmas Day

-Day After Christmas

Luckyprints reserves the right to undergo scheduled and un-scheduled closures throughout the year (sometimes we’re out of town for conventions or events in-town or we just need a day off!)

Spoilage Rates

Luckyprints reserves a 5% or 6 pieces (whichever is greater) spoilage rate on all runs. Spoilage under 6 pieces or 5% WILL NOT be subject to reprint but WILL be removed from the final invoice total and refunded accordingly. If exact counts are required, we encourage ordering additional garments to ensure your minimums are met. Please inquire with any questions regarding spoilage and garment replacement.

Pricing

Many uncontrollable factors contribute to market pricing on garments and production materials. For this reason, Luckyprints reserves the right to change or modify pricing without notice. We will do our best to inform you of any recent changes prior to confirming an order estimate.

Damages, Inconsistencies, Variations

Luckyprints is not responsible for defects in garment from the manufacturer including color inconsistencies, sizing inconsistencies, mis-stitching, holes, etc. Our quality assurance efforts aim to catch any defect or irregularity before production completion but we can not guarantee perfection in the manufacturing of garments. We make strong efforts to use only high-quality garments from manufacturers with strong reputations for quality and consistent manufacturing processes. Garments undergoing discharge printing methods or those with significant synthetic fiber contents may yield variations in the final printing as these factors may alter the ink and image colors after production has completed. If you have ANY concerns of inconsistencies resulting from special garments or imprint methods, please contact us for further information. We’re happy to explore any option to ensure you get the end results you’re looking for.

Customer Satisfaction

At Luckyprints we do our absolute best to make sure not only your prints and apparel exceed expectations but our customer service and personal touch yield a positive, welcoming experience to make you feel at ease and ensuring clear lines of communication now and moving forward. We ask that you respond within 72 hours of receiving garments with any questions or concerns stemming from print quality or order accuracy. Luckyprints will not be responsible for any loss of revenue or customers stemming from defective prints or garments. We do our best to ensure accuracy with every run, but we ask that you thoroughly inspect each item for accuracy and inform us as soon as possible of any concerns or issues. We will do everything within reason to ensure your project meets that goals you’ve set. We understand that our job is to ensure your prints and apparel meet the goals you’ve set for the project. Feel free to contact us with any questions, inquiries, or concerns at any point before, during, or after a production run.

TERMS OF SERVICE – OVERVIEW

This website is operated by American Enlightenment LLC. Throughout the site, the terms “we”, “us” and “our” refer to American Enlightenment LLC. American Enlightenment LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 – PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. SECTION 7 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 – THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 – PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall American Enlightenment LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 – INDEMNIFICATION You agree to indemnify, defend and hold harmless American Enlightenment LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 – TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 – ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2023 W Carroll Ave C303, Chicago, IL, 60612, United States. SECTION 19 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20

CONTACT INFORMATION Questions about the Terms of Service should be sent to us at adam@luckyprints.com.