Description de la page

this outline is for Design ONLY - coding for functionality is being completed already-

The "motto" of the organization is "Helping consumers navigate the credit puzzle" would like to see that incorporated in the design.

NARCRA (National Association of Responsible Credit Repair Advisors) is a non-profit association for members of the credit repair industry. This site will have similar functionality to BBB.org – we don’t like the look/feel of the BBB site BUT the functionality of search and history of membership etc is important.. This site primary users will be consumers that want to find :

1. More information about credit repair
2. Search for a credit repair company to help them
3. Check out the reputation of an exisiting credit repair company
4. File a complaint against a credit repair company

Additionally, professionals from the industry will want to come to this site for information about:

Compliance updates
How to register to be a member
Promoting a local educational event

Index Page :

The index page must have a clean web 2.0 look and feel. There are 3 main things that visitors to the site will be coming there to do:
a. Check out an existing CRO
b. Find a CRO to do business with
c. File a complaint

Important things that must be easily navigable from the index page are:

This page will be used for consumers to register a complaint about a CRO – must have space to display what the complaint procedures are ie: step 1, step 2 etc.. The complaint resolution process is as follows:

1. Consumer registers complaint with complete contact information and supporting documentation
2. Complaint is assigned to NARCRA Complaint Team – NCT evaluates if the claim appears frivolous- any report that is submitted without verifiable information about the individual reporting it will automatically be deemed frivolous and closed without further actions- if complaint is valid NCT will proceed to next step
3. NCT assigns agent to review and contact complaining party
4. Based on consumers Desired outcome NCT will contact CRO to assist in resolution
5. If CRO resolves issue with the consumer the issue will be deemed closed- if CRO does not work to resolve with consumer the complaint will remain on CRO public record

Consumer complaint form must have the following fields for the consumer to complete: (will be coded separately)
Name
Phone
Name of company complaint is against
Website
Phone
Address
Email
Reason for complaint
Supporting Documents

Email
Address

Page 3 Member Search Page

This is where consumers will have the opportunity to search for members through a variety of search options. Additionally if they want to “Check out a specific Company’s records” they can enter specific details on the company and a manual search will be done for the consumer – when a manual search is requested a success page will display to the consumer mentioning that – “ a manual search will be completed for you and the results will be returned within 24 hours”
Search by state
Member name
Length of time in business
Company name
Zip code
City
State

Page 4 - Member Profile Page

All member company’s will have a profile page. On the profile page various specifics about the company will be displayed including:
Show whether company is;

active member-

suspended member –

not eligible for membership –

Charter Member –

Not a Member

Founding Member

State Chapter Leader
( Should have standardized look and feel for the different options for membership status)

Company Logo
Address
- Phone
- Website Link
-Email
- #- of employees
- Does business in States (can have multiple states listed)
-Bonded? (Options can be No-Not required- Yes)
-Registered with State
- Office Pictures
- Principal Representative Name and contact data
- Links to social media – Facebook- twitter etc
- Links to upcoming events being hosted by member

A Contact us form should be on this page as well so that consumers can fill out a form to have someone from that company contact them.

Sub Page - Board Members Pages (same as member page with some notation that they are a "Board Member"

Needs to have some intro text describing what the board does, responsibilities etc… then:

Single Page with all board members profiles

Should contain photos, and brief bio, company logo and contact data and Social Media Data
Board member pages – profile pages for bio of each board member-
Should contain ample room for bio info
Picture
Logo (s)
Full Contact Data
Full Bio

Page 5 - State Chapter Page

State chapters will be formed for each state the state chapter page will showcase the state chapter leader and the members of that state chapter.
State Picture
List of all members for that state
Showcase the state chapter president

Also need a clean place for someone to apply to Become a member

This page should display the various member requirements in a bullet point list and have an application for membership.
Membership application should include the following fields
Company Name – address-city-state-zip-phone-fax-email-website
# of employees – average # of new clients per month –
Pricing model –(dropdown values: Upfront one payment, Monthly no setup fee, monthly with setup fee, pay per deletion w/o setup fee, pay per deletion with setup fee, membership model)

Autres notes

Get creative - - the above description and details can be deviated from!!