Store Policies

Security

Ordering Online with us is safe and secure!

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site.

Warranty

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. It is understood before purchasing a product from Scootercrew.com that you have read and understand this warranty and agree to its terms and conditions. All Scootercrew scooters have a 30-day parts warranty, providing that all proper prep work has been completed. Our *Help Page* has all the necessary information on properly prepping your Scooter or PocketBike. Reading and following the *Help Page* is simple and mandatory! Gas powered racing scooters and rocket pocketbikes must be maintained properly as our *Help Page* directs, or the 30-day warranty is immediately voided. No exceptions.
The 30-day warranty covers the motor, all of its major metal components, carburetor and the frame under normal intended use. This warranty covers manufacturer defects only! The warranty does not cover Operator Abuse or Shipping Damage. No exceptions. Meaning the gas scooter or rocket pocketbike is guaranteed to work for 30 days. After that you have to pay for any repairs or parts that are needed. If you receive a scooter that has a problem right out of the box we will send you parts that are needed to fix the scooter/pocketbike. This is not normal but it can happen. If you leave negative feedback for Scootercrew.com on ebay this warranty is immediately void till a mutual feedback withdrawl has been completed and the negative feedback that you left is taken away. Any situations that have not been stated in this warranty are not covered. Damage due to misuse or abuse are not covered! Scootercrew is not responsible in any way if personal injury, property damage, or any other damages occur as a result from use of the products we sell. Email us (sales@scootercrew.com) to start your warranty. If you have any questions and read the *Help Page* for more information.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. All items come with a parts warranty. Please look at our FRQ Section (Frequently Asked Questions) for more information.

Disclaimer

All products that www.scootercrew.com or its affiliates sells are the full responsibility of the purchaser. Where ever they use their items such as on the street or on private property. All items are to be used with D.O.T. approved Helmets and full body safety gear. Scootercrew or its affiliates are not in any way, any shape, or any form responsible at all if personal injury, property damage, or any other personal, monetary, mental, or other damages occur as a result from use of the products we sell, NO Exceptions.

Delivery Information

Most of our items have free shipping, so the price you see is the price shipped to your door. If you order before 12 noon we will ship your item the same day. Most items take only 2 to 5 business days to reach you. We ship by USPS, FedEx, UPS, and DHL

Prices

Prices are correct at time of publication. Errors and omissions can happen. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 24 hours). It will then be dealt with confidentially, and effectively.