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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Browser issues

Im using Zone Alarm Extreme security on windows 7. Since i updated (today aug 3 2010) i cannot open my browser via ZA i click it nothing happens. Secondly i can no longer download via ZA downloader from the internet (i get the standars firefox downloader). Tbh im not sure if ZA is doing anything browser wise since update. Any help would be appreciated

Re: Browser issues

Also with me having ZA EX Security should i not have Forcefield? If so where is it? I see nothing that says forcefield when i launch ZA. Cheers

Welcome to the Zone Alarm User Forum..

It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.
The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.3.014.000 and do a Clean re-install.

3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

4.) Uninstall ZA Extreme using Windows 7 , Control Panel/Uninstaa a program option.

5.) Now Install the new update (clean Install) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

*** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

To troubleshoot ZAAV, ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.