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A sunshine state of mind

We opened the doors to our Global Service Centre (GSC) in Jacksonville, Florida at the beginning of 2016.

Rocki Howard is a Client Services Director overseeing the GSC that supports our American operations. We asked Rocki about her move into recruitment outsourcing and what it’s like working for Resource Solutions in the Sunshine State of Florida.

I’ve been working in the recruitment industry for over 20 years. I have worked in all areas of recruitment, from temp staffing, contingent, retained search and corporate staffing. I left a large global competitor and was disillusioned by the culture that some large corporations can encourage. I had no intentions of working for a large company again, then Resource Solutions knocked on my door and I fell a bit in love…

What do you like most about our company culture at Resource Solutions?

I came to work at Resource Solutions because the company values (Client-focused, Dedicated, Proud, United) are aligned with my personal values and beliefs. I would be hard pressed to pick just one of those values, but what I can say is that collectively they make me proud to work here.

Our GSCs support our clients across the globe. What’s it like to be working with clients and colleagues so far away?

In my role, I have the pleasure of working with and supporting people around the globe. No matter what region I’m working in, you can count on what we call the ‘Resource Solutions DNA’ to be present. It never ceases to amaze me the level of help, support and camaraderie that you experience working for Resource Solutions, even when you pick up the phone to speak to someone you’ve never spoken to before, and who might be half way round the world.

What traits/skills/values would you say you need to be a successful part of our on-site team in Jacksonville?

I would say a strong work ethic, a commitment to learning, an ability to check your ego at the door and to use the values as your due north.

Resource Solutions offers many opportunities to work abroad. What would you tell a colleague who was considering an international move to Jacksonville?

Jacksonville is a great place to live, with competitive cost of living, beautiful beaches and good schools. Come and experience a bit of southern hospitality! We would love to have you!

What’s the best thing about working in our Jacksonville GSC?

Without a doubt, it’s our people. They live and breathe our values every day while building a culture of collaboration, fun and family. We have built and strive to maintain a culture that allows people to be their true selves. When a diverse group of people can focus on doing good work, they are happy to serve others and encourage others to do the same.

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