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FAQs

Depending on how fast you need your items and where you are located, we can offer express service. Before buying an item you can contact us to get an exact quote.

For regular shipping times, check the estimated shipping times in the policies section.

We always provide you with tracking information.

If for whatever reason you didn't get your package yet, contact us so we can check with the company what's the hold up.

Yes, we always ship insured with fedex. It happens that the current rates are different then the shown rates on etsy. These are estimates.

We always pack our items well taking everything into account. We use bubble wrap, air cushions, extra cardboard inside the box and so on. For larger and heavier items we use a company that crates the items for us.

Yes! We love to be part of your project! We have provided lamps and pieces of furniture for different projects, especially in the usa. We can offer trade prices and arrange bulk shipments to make it all the more attractive.

We know there are a lot of specialized dealers out there and are happy to supply you with intresting prices for specific pieces. Feel free to contact us!

Remember that we hunt down lots of flea markets, auctions etc, so we can always look out for a specific item or items.

Even with the best will in the world, it sometimes happens. Most of the items are unique and not easily replaceable but we will always do our outmost best to solve any issues.

Please contact us first before leaving feedback and allow us to solve the case.

To help us handle this quickly we demand you to take pictures of the inside and outside of the box + the damaged item. We will then Issue a claim and handle this further with the shipping company. Please allow us the needed time to file a claim and issue a refund.

This is rearely the case for smaller items. For larger items, such as furniture, floor lamps,..the shipping quotes are specific to where you live, for USA for example it depends on the state. Therefore we cannot show an exact quote in advance.
The shown shipping rates are always estimates and can vary depending on your exact location.
Additional costs are mostly paid trough paypal.

We always provide the needed bulb size to use.

We do not provide light bulbs with any of our lamps because these are sometimes not compatible with the voltage used in yor country. Therefore we advise you to buy lamps in your own country which will perfectly work.

The most common used light bulbs are
E27 screw in bulbs, interchangeable with US E26 bulbs.
E14 screw in light bulbs.

It happens that some of our lamps have bajonet fitting bulbs. Mostly the case with antique French or english lamps. These lamps are to be found on the internet.

If you have any questions, we can always help you!

All our lamps come rewired in compliance with our EU safety standards. This doensn't automaticaly mean that these lights comply with the standards in your country.

Our lamps work around the globe with different voltages as long as you use light bulbs that work in your country. We deliver our lamps without plugs, because these might be different depending on your location.

Should you have specific request for wire lenght or other, always contact us, we are happy to change it according to your needs.

All our items ship from Belgium (EU). We ship duty free to every country in the EU. For intercontinental shipping it happens that duties are applied. For vintage items they usually won't be that high and most of the times it is exempt. It is impossible to check on the duty rules for every country depending on the object. Therefore we state that the buyer is responsible for any additional duty or tax payment. You are always free to contact us if there is a doubtable high amount to pay.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.