Apply for an assisted collection

We can help with collections if you are unable to take your bin or box to the kerbside (pull out service) because of disability or ill health.

Eligibility criteria:

To be eligible to apply for this service:

the applicant must permanently reside at the property for which the application is made;

the applicant must have a genuine reason for not being able to place their waste and recycling containers to the normal collection point (the Council reserves the right to request evidence of any infirmity or disability);

there must not be another able bodied person aged 16 or over residing at the household who could reasonably be expected to place the property's waste and recycling bins / containers to the kerbside for collection;

the distance from the property's waste and recycling bin / container storage location to the normal collection point must be no more than 20 meters.

and the resident must be able to provide evidence they meet one of the following criteria:

aged 80 or over;

has a registered disability (Blue Badge holder);

in receipt of Disability Living Allowance (mobility or care at the high rate);

in receipt of Attendance Allowance;

in receipt of Personal Independence Payment (PIP);

in receipt of free personal care;

not in receipt of any disability benefits, but can provide suitable documentary evidence of a disability;

elderly or frail with a written reference from a Carer or Healthcare Professional;

suffering from short or long term illness with a medical certificate or letter from a Hospital / Doctor confirming incapacity;

pregnant and living alone with no one able to offer support;

blind or visually impaired and living alone with no one able to offer support.

To request this service:

call 01302 736000

it is not currently possible to request this service online, but we are developing an online form which will be made available on this page shortly