You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

Troubleshooting Cloud

Table Of Contents

Chapter 1. Ensure You have Internet Access

Before you can access the cloud site and get TouchBistro to upload data, your TouchBistro network’s AirPort router needs to be connected to the Internet. See this page for how to determine if TouchBistro is communicating with the Internet.

Chapter 2. Update to the Latest Version

If you are having cloud issues, ensure you update TouchBistro on your iPads to the latest version. See TouchBistro’s What’s New page to see what is the most current version of TouchBistro.

If you are a Pro user, check to see if there are any updates for your Pro Server and update as well.