While at first glance, it may be in your best interest to shop around. Know that when you purchase RAM from Komputerbay, you're getting Grade-A brand name computer memory. Cheap computer memory, while possibly being compatible, can cause system crashes, error codes in your computer, and even damage to your motherboard! Other sellers may offer you similar looking products for a few cents or a dollar less, but here's the scoop on why: they sell cheap-grade memory and they don't test the modules before shipping! This ends up costing you time and money. Trust when you buy from Komputerbay, you are getting top of the line product from a top of the line company.

We test every module before it leaves the building, and back all of our purchases up with a LIFETIME WARRANTY!

CUT-OFF TIME FOR DELIVERY

We aim to dispatch all orders received before 15.00 hrs on the day of ordering during the working day. Goods ordered after 15.00 will be dispatched on the next working day. Goods ordered after 15.00 hrs on Friday to Sunday midnight will be dispatched on Monday unless it is a Federal Holiday. Goods can be sent to your registered credit card address or alternatively to another address providing all details are confirmed. Please note that komputerbay.com reserves the right to change the delivery method or carrier without prior notice to an equal or superior service.

POSTAGE & PACKAGING RATES

Our postage and packaging is on the quantity of items ordered, so we charge you according to the number of products ordered. Details of our postage rates can be found in the chart below.

First Item

Additional Items

US Delivery

USPS 1st Class

Free

Free

USPS Priority Mail

$5.00

$0.50

USPS Express Mail

$18.00

$1.00

FEDEX Overnight Service

$20.00

$1.00

International Delivery

USPS 1st Class International

$5.00

Free

USPS Priority International

$25.00

$5.00

USPS Express International

$45.00

$5.00

Fedex International

$60.00

$5.00

INSURANCE

All goods are fully insured. We have even arranged to insure goods sent by 1st class recorded delivery using a third party insurance company. We recommend that for urgent deliveries, the Special delivery/Courier option is selected.

DELIVERY SCHEDULE

Next Working Day delivery

This service will be carried out by USPS or Fedex

This service applies to orders placed on a working day before 15.00hrs. Orders placed on a Friday before 15.00hrs will be dispatched for a Monday delivery. Orders placed after 15.00hrs Friday and Saturday or Sunday will be delivered on a Tuesday. A signature is required on delivery, if no one is home a card will be posted through the door with contact information. If the attempted delivery is by USPS you will need to go to your local post office to pick up the item. Please take the card and identification with you. If the delivery is by Fedex they will attempt to re-deliver the next day. If is still not delivered, it can be collected from the depot, details of which can be found on the card they would have left.

USPS 1st class delivery

This service will be carried out by USPS. Please allow up to 2-7 days for this delivery option.

A signature will not be required on delivery, if no one is home then the package will be posted through the door or put into your post box. You will need to go to your local USPS post office to pick up the item. Please take the card and identification with you. If for any reason, goods are not delivered within 7 working days, please email us at contactusa@komputerbay.com

International delivery

Please allow up to 21 days for this delivery. This service will be carried out by USPS. A signature is not required on delivery, if no one is home the package will be posted through the door or put into the. If the attempted delivery is by mail you will need to go to your local sorting office to pick up the item. Please take the card and identification with you. Please note that the buyer is liable for duties/taxes/customs charges/etc.

DELIVERY TO AN ADDRESS OTHER THAN YOUR CARD ADDRESS

All goods are sent by services that require signature upon delivery. As such we offer customers the option to select a different delivery address which could be your office address or some other address. At the time of ordering, an option to select a delivery address will appear. Kindly complete the details therein.

RETURNING GOODS

ALL ITEMS MUST BE RETURNED WITHIN 30 DAYS OF THE DATE OF PURCHASE (CPU'S MUST BE RETURNED WITHIN 7 BUSINESS DAYS OF DATE OF PURCHASE). ANY ITEMS RETURNED PASSED THE STATED TIME, WILL NOT BE PROCESSED AND WILL ONLY BE RETURNED TO THE BUYER AT THE BUYER'S EXPENSE. THESE TERMS AND THE FOLLOWING TERMS APPLY TO ALL RETURNS WHETHER FOR REPLACEMENT OR REFUND AND REGARDLESS OF THE REASON FOR THE RETURN.

Return postage is the responsibility of the buyer and will not be reimbursed

Buyer agrees that all returned merchandise will be complete, in re-saleable condition, and will include the original packaging material. If any component of the returned merchandise is missing, komputerbay.com's return/refund guarantee and the items warranty will become void and the item will be returned to the buyer

Returned items must be in the original condition, not worn or altered and should be returned with all original documents

The buyer first needs to contact komputerbay.com by email with a request for a return authorization number (RMA #) and the reason for returning the item. komputerbay.com must receive this email within 3 days of receiving your order

No agreement for replacement or refund of any kind will be made until the item in question has been returned and tested. Please do not ask for an assurance of replacement or refund before komputerbay.com receives the return

All items must be returned to 2150 Cedars RD # 700 , Lawrenceville, GA for processing - NO EXCEPTIONS

All returns for refund are subject to a 15% restocking fee.

Shipping, handling and insurance fees paid on original invoice are non-refundable regardless of the reason for the return

Physical damage to any merchandise will void it's warranty and that item will not be eligible for replacement or refund

Improper installation of CPU fans/improper clocking may cause CPU's to chip. CPU's that have bent pins, are burnt or chipped are considered physically damaged and will not be replaced or refunded

Physical damage includes but is not limited to: improper handling, installation, misuse or irregular use of the merchandise. komputerbay.com will return any physically damaged merchandise to the buyer. Cause of damage will be determined upon return

Warranty is also void if the item is damaged in transit when being returned to komputerbay.com. Items should be sent back in proper packaging. Never use a paper envelope to return an item. Items missing or damaged due to poor packaging will not be replaced or refunded

No replacements or refunds will be issued after 30 days from the purchase unless the merchandise is still under warranty and the buyer has contacted komputerbay.com for authorization to use the warranty

Items that are received, tested and found to be in working condition will be returned to the buyer at the buyer's expense. komputerbay.com reserves the right to make other arrangements with the buyer if this should occur.

ITEMS RETURNED DEFECTIVE

All items are tested and in proper working condition upon shipment. No customer is shipped a defective item and therefore:

If an item is returned, tested and found defective, the item will be replaced not refunded

If the buyer insists on a refund, the refund will be subject to a 15% deduction and shipping and insurance will also be deducted