DriveTime is the nation’s second largest used car retailer, focused on helping people find and finance used vehicles (trust us, it’s more exciting than it sounds). We have single-handedly rebuilt, retooled, redreamed and reconfigured the way people think about driving cars, breaking apart from the industry’s status quo. For more than 14 years, DriveTime has changed the auto world from the ground up while emphasizing values, morals and growth from the inside-out!

DriveTime’s goal is to take every customer on the full path to ownership. All the way from purchasing vehicles, inspecting and selling; to financing, servicing and warranties – when it comes to owning a vehicle - we know what’s up! As motivated as we are to take our customer on the path to ownership, we are just as focused on taking our employees on the path to owning their careers. Across the nation, from our home office and call centers to our 145 retail locations and 26 inspection centers, we are looking for talented individuals like yourself to join our ever-growing team!

This position is located at our Operations Call Center in the DFW area, conveniently located south of the DFW airport, in between Euless & Irving.

Find your place at our operations office where we blend customer service and sales with technology.

A Day in the Life of a Loan Advisor

That’s Nice, But What’s the Job?

In short, we are looking for a motivated individual looking to contribute to a results-oriented and high performance team. The main focus of this position is to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service.

In long,

Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations.

Contact or attempt contact with customers who are delinquent.

Maintain positive working relationships with the Loan Servicing team.

Meet or exceed production goals

Performs other related duties as assigned

Qualifications

So What Kind of Folks Are We Looking for?

Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.

Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

Love of listening. We need folks that listen with the intent to understand, not just reply.

Timely. We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance.

Level headed. You’ll need the ability to maintain personal composure when confronted with a difficult situation.

Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.

Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics.

High School or GED

2+ years of experience in collections, customer service, sales or retail industry

Must be self-motivated with strong decision making and problem solving abilities.

Professional and persuasive communication and negotiation skills.

Value and embrace diversity.

Required to work a flexible schedule including evenings and Saturdays.

Anything Else? Absolutely.

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

So What About the Perks? Perks matter.

Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.

11 days of PTO and 6 paid Holidays. Because who doesn’t love time off? This also increases with tenure.

Benefits like 401(k), company paid life insurance, short and long-term disability.

Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.

Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!

Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our
employees as much as we are by the loyalty of our customers.

Ryan R.

Brianna R.

T'Angelo A.

Scott M.

Nikki R.

Rachael J

Janice K.

John R.

Sebastian J.

Ross H.

Matthew S.

Lexi S.

Felicia E.

Jason S.

Shawn C.

Real Estate Project Manager

Operations Support Supervisor

Quality Assurance Manager

Lot Technician I

Marketing Intern

Software Systems Specialist

Senior Recruiter

IC General Manager

General Manager

Inventory Intern

Strategic Analyst

Senior Development Specialist

Inspection Center General Manager

General Manager

Director of Market Strategy

Everyone you meet is genuinely enjoying their day being at work. Home office is a very vibrant and happy atmosphere. I’ve noticed a strong company culture that generously provides you with all the tools, encouragement and freedom needed to perform your work the best way possible. Everyone is open to new ideas and ways of doing business.

Hiking, running, basketball, dog parks and exploring Arizona.

What do I love most about DriveTime? It’s very simple; the people. Anywhere you go in DriveTime your peers are working hard for one goal and are eager to lend a helping hand. The eclectic personalities never make two days feel alike! There are many opportunities in the company and great people pushing you to reach new heights.

I love to be active, I'm a bit of a foodie, and I enjoy spending time with my family! I will go kayaking, fishing, running, cycling and gym at the drop of a hat. Daily, I love to cook and bake whatever I can whip up!

I like the culture of family and comradery most while working here at DriveTime. I like the fact that every day I come to work even though we are doing the same thing the way that we do it could change from week to week and sometimes day to day. I like the fact that you can really be rewarded by your work and opportunities will come who “do their job.”

In my free time I like riding motorcycle with my wife on charity rides, fishing, golf and attending any U.C.F (University of Central Florida ) Knights sporting events!

DriveTime is honestly the best job I have ever had. Everyone here is treated like family, it's the best place to work if you enjoy a fun entertaining atmosphere. My position here at DriveTime is awesome. I get to do something that I love. To me DriveTime isn't just a job, I plan on it being my career.

I enjoy outdoor activities, me and my family love to go fishing and camping. I recently went zip lining and really enjoyed myself.

I love how collaborative and open DriveTime is. Every project utilizes the skills of every member of the team. It’s clear that it’s through the individual strengths of each member working together that a project reaches its full potential. I get to work with a marketing team that is constantly brainstorming how to improve all aspects of the car purchasing process. Being included in those conversations and contributing each day has already grown my understanding of the business immensely!

Outside of work you can find me in a hammock reading and listening to music. I like concerts, taking pictures, hiking and exploring.

DriveTime’s culture encourages you to grow and challenge yourself. I started as an Intern in HR almost five years ago. I never would have expected that someday I’d be analyzing IT software solutions—but here I am, loving it! Amazing mentors have supported me in each direction my career has taken here and I’m lucky to have a group of colleagues that feels like family. I am passionate about what I do. It’s a bonus to work with such vibrant, fun, brilliant people every day.

I venture outdoors in my free time to take advantage of all this sunshine. I like to go hiking, running and road triping on long weekends. Baseball games out here are a must for me too. Cooking and sketching are my creative outlets of choice. I also hang out with my wonderful, fluffy German Shepherd mix whenever I can.

I really like the fact that the leadership team is truly invested and genuinely interested in their team’s growth and development. As a product of several growth opportunities, I have had the pleasure of working alongside some of the strongest leaders. They have given me guidance, feedback and training opportunities for me to learn and grow in my professional career.

When I am not connecting with future employees of DriveTime, you can usually find me in the kitchen whipping up a recipe from Pinterest, the newest cookbook or one of my mom’s Filipino dishes!

The choice of coming to work for Drivetime was any easy one for me. The company believes in a work life balance which allows me the time away to be with my family and heavily involved with my children’s activities . When I am at work Drivetime is always changing to stay in front of an ever changing market which continues to place challenges in front of me. I love the fact that this company has given me the opportunity to grow within the organization and that they are strong believers in promoting form within.

I love to spend time with my family in the outdoors in my free time. I am a proud father of two girls who are part of their schools archery program and I enjoy practicing archery with them. My family also enjoys going to different fishing lakes and trying to catch anything we can get to bite.

The best part about working for Drivetime is the people. We only hire energetic, motivated, good natured people who are interested in helping each other and our community. The people make this company what it is, and the culture within is what keeps the engine moving forward and keeps DriveTime leaders within our industry. It’s great to work at a place where employee retention is a major focus and you can see people that have been here for over 10 years.

Outside of work I enjoy music. I enjoy producing music as well as listening and collecting music. I own over 5000 pieces of vinyl and so many cds it would take a full day to count. Of course in this new age of technology I just had to upgrade to a 3 tetrabyte hard drive to hold more music. A fun day for me outside of work includes going into the studio with new artists and assisting in the creation of new music. I also enjoy assisting in getting the music from the studio to the radio.

What I enjoy most about DriveTime is the fun and welcoming culture they have to offer. Every day you are greeted by co-workers with a welcoming presence making it extremely enjoyable to come to work. My departments managers are incredible and extremely helpful if any questions do arise along the way. DriveTime’s internship program is a hands-on experience that will benefit anyone greatly as they further their knowledge and career.

Outside of work I enjoy exercising, hiking, and going to the lake. Anything that involves sports or high energy activities is something I really like to be involved in. I also enjoy hanging out with friends and meeting new people whenever I have the opportunity.

Not everyone gets to say that they get to go work with their friends every day, but I do. The culture at Drivetime is created first and foremost by the people you get to work with everyday. It’s what makes it possible for us to collaborate and be as open as we are because we aren’t just co-workers, were friends too. I think this is what allows everyone to have an impact on the organization. Our flat hierarchy and collaborative environment allow everyone to express their voice and drive change.

I love getting the people going. So whether it's getting everyone together for a happy hour, organizing a group trip for a weekend getaway or pulling together a weekend group workout session, I enjoy being constantly surrounded by people.

What initially drew me to DriveTime was knowing people who worked here that had positive things to say about the company. Once I was given the opportunity to take a position here I knew why. It is not just being part of a growing and successful company that I enjoy, it’s the environment I work in where I feel empowered to be my best self. As a senior advisor, I get to play a part in coaching my peers to help them be successful in their role. I feel valued as an employee and feel that what I do is appreciated.

In my spare time I love eating good food, being outside and spending time with family. I enjoy swimming, biking and hiking; and I have recently hiked the Grand Canyon. I take advantage of anytime I can spend in the sun, as well as reading, watching movies and shopping. I love wakeboarding at the lake, fishing trips with my dad and traveling with family and friends!

I like that my responsibilities involve interacting with employees, within different levels of our organization. I have the opportunity to learn new things about the company, business, and market every day. I enjoy the methodical approach of our operation. Our company culture recognizes that our company success, depends upon not just a vision or product, but the people who carry out the vision and build the product day in and day out. DriveTime fosters a culture, that allows their employees to grow.

My outside interest include, traveling, all things reality television (especially Real Housewives), great food, exercise, going to the Tampa Bay Rays baseball games (RAYS UP!), and spending time with family and friends.

I like the career path and coaching I have received while with DriveTime. DriveTime has given me the chance to grow and develop as a leader. Also, the culture of learning and feedback exists at every level of the company so anyone who is looking for a career path can be successful.

Outside of work, I enjoy spending time with family. Golfing, hiking and just being outside as much as possible are just a few of the things we like to do together.

For me, the ability to move into a wide range of areas within the company is the most significant benefit of working at DriveTime. I started as an intern working in our marketing department and then moved into retail when I became a full time employee. Since then it seems that every year or two I move into a different area of the business. Retail operations to IT, our call center, and now back in marketing. This was a perfect place for me since I didn’t have my mind set on what I wanted to do for a career.

Outside of work, I like great food, classic cars, golfing and the occasional kayak trip. But mostly, I’m relaxing at home watching a movie with my wife and dog.