Estimated Shipping

If you want to expediate shipping and upgrade to Priority service, please contact us prior to ordering. There are extra charges for these services and sometimes we can't get to the post office fast enough for a time-sensitive delivery.

INTERNATIONAL / OUTSIDE THE USA:Currently our listings are set for domestic shipping only, but we may be able to send something outside the USA if you contact us first.

We haven't had much luck with tracking services for international orders, so we don't offer tracking services outside the USA. Please be aware that a package may take a few weeks for delivery, and that in some cases it may be held up even longer in customs. We have absolutely no control over this.

Some of our items cannot be shipped outside the USA because of customs and import laws in some countries. If you don't see shipping available for an item outside the USA, please feel free to contact us and we'll see if we are allowed to ship that item to your country.

Payments

Payments

We accept major credit cards and PayPal.

We tend to ship out orders quickly, so cancelling an order is only possible as long as the goods are still in our possession, which could be less than 24 hours after we get the order.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional return information

Returns and refunds are only available for items that we don't have to cut. (Once we cut up ribbons, trims, and cords, we can't un-cut them.)

If you need to return an item, please contact us for return shipping instructions within 3 days of recieving your order. Buyers are responsible for return shipping expense. We will refund the purchase price minus shipping costs upon reciept of returned items.

We can't be held responsible for items that are lost or damage in the mail. If you'd like to purchase postal insurance, please contact us before you order.

Additional policies

Additional policies

FAQ

"Are you sure this is real gemstone/gold/silver?"

If we're not sure about a material, we'll state it in the listing. Many gemstones and jewelry findings come to us in labeled packages that we use to get information from. However, we can't always be certain that the item is what it claims to be. If we suspect it's a fake, we'll say so in the listing.

"Why do you state that some items need polish? Can't you clean them up?"

There are some materials that we're just not very familiar with and have no idea how to clean without damaging them. (We've ruined a few nice dyed pearls before!) We'll generally give a bigger markdown on items that require additional cleaning.

'Why is shipping so high on items like feathers?"

While these items may be very lightweight, they do need to be shipped in sturdy boxes or long containers to avoid being damaged in the mail. We try to estimate the shipping as best we can based on the type of packaging an item needs.

"Do you charge for exact shipping?"

No. We estimate shipping as best we can based on experience, but sometimes we're a bit over or under. The stated shipping charges also help pay for the packaging materials.