As first time buyers my partner and I were nervous about the whole procedure but on the recommendation of a friend we contacted Anita at Moss Mortgages for help. She provided us with expert advice going above and beyond my expectations as she helped us secure the right deal for us on things such as life insurance, buildings insurance and mortgage rates with no pressure and was always at hand whenever we had any further Inquiries. Anita and Fran worked together swiftly and professionally to speed... read full review

I found the staff at Moss Properties were very helpful. I kept sending e-mails asking all sorts of questions regarding the property I was buying from them and they were always happy to help as well as answering all of my questions. I would recommend them to anyone. Thanks also go to Arron.... read full review

I have only been with moss properties just over a month and they are the WORST letting agents Iv ever had the misfortune to come across. The letting fees are ridiculously high, but we didn't mind paying if we were going to get good service?
The day we picked up the keys and went to the house, we saw the house was horrendous. The back door and 4 window were broken, there were stains all over the carpet and walls, holes in doors, the wall paper was hanging off The roof, the kitchen units were s... read full review

Joanne has been brilliant. I needed to move quickly and as soon as Joanne got involved she made that happen. Efficient, fast, reliable and friendly she has made this stress free. Thanks so much for your help!... read full review

Comment on agent fees

Nobody likes paying estate agent fees but these are reasonable when compared to others

The appointment for the viewing was fine and went well, we were able to sign up there and then. The fees are on the expensive side but it's forgiveable if the service matches.
We were disappointed with the move in process, the property needed cleaning prior to our move in as it wasn't in a good condition at the viewing and it was missing a fridge to the surprise of the agent.
When we arrived on our moving day some things had been dealt i.e. there was now a fridge but it was obviously seco... read full review

This company will gladly charge you ridiculous move in costs but once they have their money your value as a customer doesn't matter. Move in went very smoothly, move out however was more of a hassle. I've spoken numerous of times with numerous members of staff about an issue I need resolving after moving out and just get passed from pillow to post. Very unhappy at the service and lack of professionalism.... read full review

Recently moved into a property through moss properties. The agent that's delt with us was excellent, got all the information we needed, all our questions were answered. Great service... read full review

Although the time I was given for my appointment was wrong, when we did get started Lucy was very informative and professional. I'm not sure messages get passed on by colleagues, as I haven't been called back when I have been told I would be, but when I have spoke to Lucy she has sorted out all my queries and has made me feel like I can contact her if/when I need to. I have never rented before and Lucy made it feel so easy.... read full review

Moss have been great throughout our tenancy, understanding, professional and helpful. We have recently encountered some maintaince issues which Hayley has endeavoured to sort out for us. Thank You.... read full review

If you want to let your property then Moss are the Agents for you! They find tenants with amazing speed; achieve excellent rents; have extensive local knowledge and operate in an open, friendly and honest manner. Highly recommended.... read full review

Michelle is both professional and friendly and the viewing we had with her of the property was flawless. She was so very helpful and patient at all times. I cannot recommend Michelle highly enough.... read full review

Matt and his colleagues provided me with not only the best evaluation of the price but also had several viewings arranged within a week with an offer within 2 weeks. Living in Australia they also took care of all the sales details including finding me a solicitor. Certainly would recommend.... read full review

Enthusiastic and professional service. Matthew has been extremely informative and has shown genuine interest in selling my property. Whenever I have needed to contact him by phone he has always been available to help.... read full review

After only having one viewing on my property over the course of a few months with a previous agent, I switched to Moss and had a viewing straight away, which led to an offer being made! After what should have been a quick sale became a little longer and more complicated than expected, I can only praise and thank the staff for their excellent customer service and dedication right up to the day of completion. From my very first consultation with Matthew, to Frances' outstanding dedication to compl... read full review

Both Fran and Matt have been incredibly helpful in the purchase of our property, any queries we have had have been dealt with swiftly and they have arranged additional visits to the property when we have needed to clarify things. Scott at the initial viewing and offer process was also professional and helpful.
We have been very pleased with the process and how it has been handled.... read full review

Michelle remained very professional throughout my viewing and application process. She was well informed and knowledgable about the property itself and the process of deposits etc despite being relatively new to the job and provided me with plenty of helpful and useful information. Michelle put me at ease and was easy to contact throughout my application, going above and beyond by answering all my questions thoroughly and following everything up quickly. Overall very impressed with the pleasant ... read full review

Comment on agent fees

Happy with the agent herself however the company charge far too much for admin costs!

Myself and my partner are extremely happy with the service from Jade - she went above and beyond for us whilst looking for a new property to rent and has been very friendly and reliable throughout.... read full review

Comment on agent fees

One of the more expensive agencies we'd come across regarding the fees for credit and referencing checks but good service overall.

Excellent service for the valuation and marketing of our property. Impressive portfolio including photographs of a very high standard. Good clear communication both in terms of face to face contact and over the phone. This included regular updates so we felt informed of progress. Very reliable and effective in all areas of the service.... read full review

Moss properties were helpful when finding a suitable property to rent. Suzanne was extremely knowledgeable and helpful when it came to completing paperwork and payments. Any issues that arose during the process were dealt with quickly and efficiently.... read full review

Found Scott very professional. He knew all the relevant details about the property we were viewing and did not rush us. His time was for us and we did not get the feeling that it was a job he had to do and we were 'just another couple to show round' before he moved on to his next viewing. He is smart, punctual and very personable. Scott has kept us informed during the stages of the buying process to date.... read full review

Moss Properties have been helpful and professional in their service levels. I have hardly had any void periods and I receive a good market rate rent for the small flat which they manage.... read full review

From my initial contact with Moss Properties Ms Natalie Horsley has acted in a very Professional manner addressing all points i've raised , as Branch Manager i'd suggest this young Lady leads by example and if all her team follow in the same fashion then that branch will no doubt be very successful.... read full review

Comment on agent fees

Maybe Slightly high for whats been obtained i'd suggest, but thats Business !

I have been with Moss Properties for the last 5 years and they offer a great service. Natalie is always there to take a call and respond very effectively to any issues that arise.
I honestly forget that I have a property that is being rented out!
Five stars, highly recommended.... read full review

From the outset Anita was very informative, had a good knowledge of her products, was able to answer all questions posed and was forthcoming with meaningful advice with consideration to our being 'first time buy to let' applicants.
Throughout the process she kept us fully briefed and always answered our telephone inquiries promptly.... read full review

Reputable firm, and knowledgeable about the local market, accessible, they adopt a pro-active approach to lettings and risk management, are aware of market regulations, and a personal service is provided.... read full review

Moss Properties are currently helping to sell my property (sold subject to contract).
So far I've been very impressed with the way Moss Properties have dealt with the sale. I have found the staff very knowledgeable, friendly, helpful and professional. I have received a 5* service so far and would recommend them to everyone.... read full review

About FrancesHi, I'm Frances Bowling, Assistant Manager at Moss Properties estate agents in Doncaster. For me Doncaster is a really special place, a mixture of where traditional grace meets with contemporary splenView full profile