Customer Service Representative Occupation, Job and Career

Customer Service Representative Nature of Work

Customer service representatives look after an organization's customer services including after-sales service, and work to maintain good customer relations.

They are employed by banks, trust companies and similar financial institutions, retail establishments, call centers, insurance, telephone and utility companies and by other companies throughout the private and public sectors to serve as a direct point of contact for customers. They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns.

Progression to supervisory positions is possible with experience.

Customer Service Representative Work Conditions

Customer service representatives generally work indoors for companies or government departments. Many work in call or customer contact centers. In this type of environment, workers generally have their own workstation or cubicle space equipped with a telephone, headset and computer. Because many call centers are open extended hours or are staffed around the clock, these positions may require workers to take on early morning, evening, or late night shifts. Weekend or holiday work also may be necessary.

Customer Service Representative Personal Requirements

Able to deal politely with the public

Able to stay calm in difficult situations

Able to work as part of a team

Friendly, helpful and patient

Good communication and interpersonal skills

Interested in working with people

Customer Service Representative Employment Requirements

Most customer service representative jobs require only a high school diploma. However, many customer service jobs now require higher level of education. Computer knowledge and good interpersonal skills also are important qualities for people who wish to be successful in the field. Verbal communication and listening skills are especially important. Additionally, for representatives who communicate through e-mail, good typing, spelling and written communication skills are necessary.

Sales Assistants Duties and Tasks

Customer Service Representatives may perform some or all of the following duties and tasks:

Explain the type and cost of goods and services offered

Promote goods or services

Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries

Most recruiters expect to receive a cover letter together with your resume or CV. So, prepare a cover letter convincing the reader why you are the best candidate for the interview. If you have a difficulty with your cover letter writing use one of these:

After completion of your job application, resume or CV and cover letter you should submit them to headhunters and recruiters in places where you want to work.When a potential employer invite you for an interview, you need to prepare yourself to win at the interview and get the job you want.