All gifts will be taken good care & wrapped properly, if unfortunately you receive broken gifts, do inform us within 7 days after received. We will respond within 7 days after obtaining necessarily full details.

Below are details that we need in order to expedite the process:
1) Brief description of relevant product
2) Photo of the broken parts
3) Order number

Once we had confirmed it’s the faulty during delivery, we will make replacement, sorry to inform that we will not refund cash, delivery term will depend on the availability.

Other than leaving us message here, you may reach us at feathgs@gmail.com or WhatsApp, LINE, WeChat at +6012 611 6095.

It’s regrettably that gifts sold are not refundable and not exchangeble.