bought giant defy 1 from ashcycles and everything went as planned ,i recieved my bike in exactly a week and was packed really well with not a scratch on it. i also recieved a great deal fron them on the bike the best on the internet.when there wasnt an item i originly ordered they upgraded the item no problem and the communications with them was great ,even though im from scotland and there from london . over all im pleased with the service i recieved fron ashcycles.