Case Study: Entertainment

Point of Sale Automation to Reduce Guest Wait Times

Cineplex Theaters is one of Canada’s leading entertainment companies and operates one of the most modern and fully digitized motion-picture theater circuits in the world.

The Challenge

Cineplex had introduced an automated payment system that reduced guest wait times and allowed Cineplex to redeploy staff. However, it required managers to have remote assistance to complete system configuration and fix any issues. Cineplex wanted to reduce managers’ reliance when it came to performing system configurations to improve efficiency.

RESULTS

Infront created a solution that allowed the desktop support team to centrally manage and reimage Point of Sale (PoS) systems through a System Center 2012 Configuration Manager architecture. With this in place, Cineplex could deploy a PoS system image from head office to rebuild a broken system in-store, deploy applications as well as collect hardware and software centrally for quick reporting, monitor for PoS “system drift,” and offer antivirus protection system-wide. This allows managers to focus on ensuring Cineplex clients enjoy a positive movie experience.

System Center Configuration Manager

System Center 2012 Configuration Manager, also known as SCCM, helps you gather information about System Center 2012 Configuration Manager clients so that you can more easily address issues with those clients when working with product support specialists. Configuration Manager Support Center includes a tool that gathers a bundle of log files, and also a tool that is used by product support specialists to examine log files and other client data for in-depth analysis of issues with Configuration Manager clients.

While System Center 2012 Configuration Manager has been upgraded, the benefits of empowering user productivity that they need anywhere on whatever device or simplifying administration with improved visibility. If you would like more information on System Center Configuration Manager, we recommend two resources:

DATASHEET

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