When the registry interface we use returns an error, the error messages are usually neither human nor machine readable, so we sometimes have to mask them with this message.

Here are some of the most common reasons this can happen:

Any kind of punctuation in your name, even if it belongs there. (e.g. O'Malley)

Non-ASCII characters in your name or address. (This particularly afflicts members from Scandinavia.)

Anything but 4-12 digits in your phone number. (Write it as 2125551212.)

If you've followed all these restrictions and you still can't figure out what the problem is, we do have a way to look up the error and decode it by hand. You can ask for a lookup via our forum or (if you have a subscription membership) support issue.