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COOKIES

Like many websites, we use “cookies” to collect information. Youstice may set cookies for your web browser as you visit our websites or as you use our products and services.

A cookie is a small piece of information that is stored on your computer for the purpose of identifying your browser during interaction on websites. Cookies may also be used to store information such as identifiers and user preferences, during the validity period of the relevant cookie, when a browser accesses various website pages or when it returns on the same website. A website may set a cookie to the browser only if the browser's preferences allow it and only the issuer of a cookie may read or modify the information contained in such cookie. Furthermore, a browser only permits websites to access the cookies each particular website has set, never to those set by other websites.

We use various types of cookies :

1. Necessary: "strictly necessary cookie" : Certain cookies are necessary for your usage of our website and are present every time you use our web. They do not contain any personal data.

2. Site experience: "functional cookie" : Functional cookies enable our site to remember your choices and your personal parameters in order to be able to propose to you more personalized functions during your usage of our site.

3. Performance and Operation: "analytical cookie" : Analytical cookies permit to recognize visitors of our site and in general anonymized manner measure user information such as frequency of visits of sub-pages, length of visits etc. They enable us to improve our website.

Why do we use cookies? The cookies installed on Youstice are exclusively intended to enable or facilitate communication by electronic means and are strictly necessary for the provision of the service. When you browse our website and use our application, cookies will be installed and accessed to help us analyzing your experience and the traffic of our website. You have the option to manage the cookies used by configuring your browser as described below.

How can you manage cookies? You have several options to manage cookies. Most browsers are set by default and accept cookies, but you can choose to systematically accept or reject all cookies or only cookies from certain issuers. You may also configure your browser to accept or reject cookies on a case by case basis prior to their installation. You may also regularly delete cookies from your device terminal via your browser. Remember to set all the browsers of your different terminals (tablets, smartphones, computers).

Each browser has its own way of managing cookies and cookies settings. The configuration of each browser is described in its help menu, which will inform you of how to change their cookie settings. For example:

However, please note that setting your browser to disable cookies may restrict you from accessing certain features, pages, or areas of the site, for which we cannot be held responsible.

Please further note that if you decide to reject cookies, a refusal cookie will be installed on your device. If you delete this refusal cookie, it will no longer be possible to know that you wanted no cookie to be installed. Likewise, when you decide to accept cookies, a consent cookie is installed on your device. This is why consent cookies and refusal cookies should not be deleted from your device.

Partner with Youstice to help businesses and customers resolve thousands of complaints - all through a simple web application.

Online Markets, Price Engines

As the customer enters the review area in the app, a pop-up window will recommend the option to click on the Youstice logo and start negotiation with the retailer to settle the issue.

Customers who use this option are much less likely to post a negative review about the seller. In fact, the customer will be so impressed by how quickly the issue was resolved that they will probably want to leave a positive comment instead.

Associations & TrustMarks

Become a leader in cultivating e-commerce environment in your country.

Invite your members to register with Youstice so that:

They become a part of the global family of early adopters to this new-generation approach to dealing with shopping claims.

They gain a competitive edge vis-a-vis traditional approaches and increase loyalty of their customers.

They can use our „one button “multilingual platform to expand abroad.

Comply with the new EU legislation on out-of-court resolution of consumers’ disputes. Include Youstice into your certification process.

Include Youstice into your certification process

We represent a new trend in resolving customers´ shopping claims. Partner with us and improve credibility and quality of your members.

ODR Providers

Get Instant Access to Thousands of Claims by Joining the Youstice Ecosystem

Get access to thousands of online claims.

With Youstice, you can get easy access to thousands of online disputes, waiting to be resolved. As cross-border and domestic e-commerce sectors grow, consumers will search for ODR services more often. Take the opportunity to offer your ODR services via Youstice today!

Become a pioneer in online handling of consumer disputes

With Youstice, you can actively develop your business practice. As ODR becomes a hot topic over the coming months and years, you can be among the first to take advantage of the market shift, and to promote new industry standards.

Build and Drive Your Reputation

You can strengthen your position as an ODR provider and confirm your reputation by growing together with the domestic and international e-commerce and retail sectors.

Consumer centers

Customers who want to submit a complaint against a retailer can do so by contacting the nearest consumer center in their country. The complaint is passed to the retailer - or to a consumer center in the retailer’s country if the customer made a cross-border purchase. The consumer center will contact the retailer directly to solve the issue.

The whole process can be done either offline or through Youstice. The outcome will be the same. However, it’s easier, faster and cheaper to use Youstice.

WhatOurPartnersSay:

Karolin Lang, Business Development Manager, Händlerbund (Germany)

"Youstice is a pioneering innovation in resolving consumer complaints. We can recommend Youstice to our members as a perfect addition to their existing customer service."

ECC Slovakia Team (Slovakia)

"Having a chance to test Youstice, we very much welcome the possibilities offered by this new platform. Youstice simply gives consumers an opportunity to get their disputes resolved easily and quickly."

"It is amazing: We can sell and buy products and services all over the world with the click of a mouse - but there is still no global cross-border system for the resolution of disputes. How crazy is that? Youstice is the perfect solution to fill this gap and provide lightweight, responsive governance for e-commerce.“

Martin Bendik, Director at nakupujbezpecne.sk (Slovakia)

"In our opinion, Youstice is very modern and timeless solution for solving customer complaints. We see the application as a way of filtering biased communication and negative emotions. Youstice application allows customers to send the precise complaint on a ordered item directly to the retailer - all that in a quick and simple way."

Michal Kral, CEO Pricemania.cz (Slovakia)

“Pricemania is a proud partner of Youstice. Youstice is bringing a revolution to customer service in global scale. Helping the e-shops increase customer satisfaction and making the buyers happy at the same time. I definitely recommend Youstice to all merchants that care about their customers."

Arnauld Bourboulon, CRO at PrestaShop

"Being a PrestaShop Premium partner has given Youstice exposure in our international community. Our marketplace alone has introduced thousands of merchants to Youstice's new approach to customer dispute resolution. It's the combination of having a great service and our international visibility that makes our partnership a success."

Convirgente (Latin America)

"We are very proud and excited to join the Youstice ODR ecosystem. We are convinced Youstice’s availability, jointly with high-quality ODR services from providers like Convirgente, will dramatically increase trust between shoppers and suppliers, something that is much needed all over the world."

Lewis Shand Smith Chief Ombudsman, Ombudsman Services (UK)

"For more than a decade we’ve built up a great deal of expertise in understanding consumer complaints and how to resolve them. Our research tells us that there were more than 66 million complaints about products or services in 2014 and that’s why we are delighted to be partnering with Youstice to open up more routes for consumers to get the help they need when things go wrong. We believe this can only be a good thing; not just for consumers, but also for forward thinking companies that value their brand and reputation."

Shopper‘s Mind - sMind

"Youstice is a loyalty and trust building tool with the potential to increase sales while minimizing operational costs. We are glad to become a partner of Youstice and to be able to offer this solution for our clients."

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YousticeCommunity

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