I have discovered a major problem in upgrading to Windows 8.1 from a retail install of Windows 8. To help as many users be aware of this problem, I am posting this topic in various places, solely to help the community. I have nothing to gain from this. I also spent hours trying to find a good solution, and Alhamdullillah, I found one! I posted this as s reply to this post. I hope you find this beneficial.

I am reporting to you with a very important precaution for anyone who has Windows 8 retail and is planning to upgrade to Window 8.1 for free through the Windows Store. This is serious because you may loose the ability to refresh or reset Windows once you do the upgrade, and there is no easy way to fix this, currently.This applies to every one who bought and installed a retail copy of Windows 8 (including those who took advantage of the $40 upgrade offer).

Here’s a quick background on what the reset and refresh functionality is. Basically, it is a “push-button” reinstallation of Windows. The refresh option allows you to reinstall Windows while keeping your files and settings intact, and the reset option allows you to do a easy, once-click, clean install of Windows. This feature is very important, as you might need to reinstall your OS if you are experiencing slowdowns or are infected by a computer virus.

If you have purchased and installed a retail copy of Windows 8 and have upgraded to Windows 8.1, you have essentially lost this crucial feature, Please see below for details on this. Below, please refer to the scenario that applies to you. You either upgraded to Windows 8 electronically or used an upgrade DVD or ISO.

If You Installed Windows 8 Electronically from Windows.com

Many have installed Windows 8 electronically from Microsoft. This includes many who took advantage of the $40 upgrade offer. If you have done this, the web installer created an ESD file on your hard drive that allowed you to refresh or reset your Windows 8 PC.

The ESD file is located in a hidden ESD folder on your main drive (usually the C drive). It is a few gigabytes in size and provides all the necessary files needed to reset or refresh you PC at anytime you needed. See the image below:

You were also given the option to delete the ESD file using Disk Cleanup if you wanted to free up some disk space, but that would mean you would loose the ability to refresh or reset.

After You Install Windows 8.1 Through the Windows Store

When you upgrade to Windows 8.1 through the Windows Store, you are not provided with an updated ESD file. Windows 8.1 cannot use the original Windows 8.0 ESD file to reset or refresh. As such, if you attempt to refresh or reset Windows 8.1, you will see this error message, asking you for the Install media. However, you were never provided the install media and you are stuck! Please see the image below:

If You Installed Windows 8 from a DVD or ISO Image

You might have purchased a Windows 8 upgrade DVD from a retailer. Alternatively, you might have purchased Windows 8 upgrade electronically from Microsoft, but, instead, you might have created an ISO image, burned it to disk and installed it from there. In either case, the following applies to you.

Windows 8 installations that were done through the DVD or ISO can only refresh or reset using the DVD or USB drive containing the installation files. When you need to reset or refresh Windows 8, you will first need to insert the Installation media in your drive and then reset or refresh your PC from PC settings.

After You Install Windows 8.1 Through the Windows Store

When you upgrade to Windows 8.1 through the Windows Store, you essentially get a brand new OS. Therefore, you can’t use your original Windows 8.0 install media to reset or refresh Windows 8.1 if you ever need to. Even if you have your original Windows 8 install media in the drive, you will get an error message when you attempt to refresh or reset your PC, asking you to provide the install media. However, you were never provided the install media and you are stuck! Please see the image below:

Final Thoughts

Of course, one solution is to give Microsoft over a hundred dollars to get a Windows 8.1 DVD, with which you can refresh or reset, but that is not a pleasant solution. However, after digging through possible solutions, I have finally found one that actually works. Please see my reply post below for a possible solution to this problem that Microsoft (out of mere stupidity) created for its paying customers.

Warning. The following tutorial may result in your OS being converted to an Enterprise Evaluation upon a successful system reset/restore. The Enterprise edition cannot be activated with consumer licenses.

A Solution to this ProblemI am very excited to share with you guys that my efforts to find a solution to the frustrating refresh and reset problem in Windows 8.1 has not been fruitless. As you may now, [/size]we have blogged earlier that if you upgrade your retail copy of Windows 8 to Windows 8.1 using the Windows Store, you [/size]will loose the ability to refresh or reset. Well, I have good news for you, as I have discovered one way to regain the functionality in your Windows 8.1 install![/size]
As you may recall from the previous blog post, when you upgrade to Windows 8.1, you cannot refresh or reset your PC due to missing installation files. To make matters worse, Microsoft stubbornly refuses to provide any ISO image or recovery files to go along with the Windows Store upgrade. However, the good news is that Microsoft is providing an ISO of Windows 8.1 to any users for free. This ISO is the Windows 8.1 Enterprise Evaluation for IT professionals. And because all Windows 8 ISOs contains the files necessary to install any edition of Windows, you can use the Enterprise evaluation ISO to refresh or reset your Windows 8.1 PC!
Please follow the steps to restore the refresh and reset functionality to Windows 8.1Tutorial Level: Intermediate to AdvancedStep 1: Download the Windows 8.1 Enterprise Evaluation ISO
Please go to the following link to download the Windows 8.1 Enterprise ISO. Remember, you MUST download the version (32-bits or 64-bits) that match your current install of Windows 8.1!
Download link: http://technet.micro...CR_CC=200320080
If you are using 64-bit Windows 8.1, download the 64-bit version of the evaluation. If you are using 32-bit version of Windows 8.1, then download the 32-bit version of the evaluation. If you don’t do this, it will NOT work.Step 2: Mount the ISO Image
Right-click on the ISO image you downloaded and click “Mount”. Then, open “My Computer” aka “This PC” and double click on the ISO image you mounted.Step 3: Locate and Copy Install.wim
Once you have double clicked on the mounted ISO image from “My Computer” aka “This PC”, go to the “Sources” folder. In that folder locate a file called “install.wim”. Right-click on it and click “Copy” to copy the file to the clipboard.Step 4: Setup the Refresh Folder
Open “This PC” and go to the C drive. There, create a new folder called Win8 (You can call it whatever you want, actually. Just remember to replace ‘Win8′ with the name you have given it in the steps below).
Paste the Install.wim file you copied earlier in this folder.Step 5: Some Command Prompt Magic
Open the search charm and type “CMD.exe”. Do not press enter. Right-click on the first result you get below the search box and choose “Run as Administrator”.
Once a Command Prompt window opens, type the following commands:
reagentc.exe /setosimage /path C:\Win8 /target c:\Windows /Index 1
That is all you have to type. Press enter.

Please replace “Win8″ if you named that folder something else. Also, if your copy of Windows is installed on a different lettered drive, replace the letter c with the appropriate letter in ”C:\”.Step 6: Refresh or reset your PC from PC settings
Now, whenever your PC is not running well, you can use the refresh and reset functionality in PC Settings.
For more information on how to do this, please see this Microsoft support article:http://windows.micro...efresh-reset-pcConcluding Thoughts
Since Microsoft failed to provide a proper solution to this problem, we as the community must help each other out. I really hope this helps you solve the refresh/reset problem in Windows 8.1. If you have any questions whatsoever, please leave a comment below. I will try to get back to you as soon as I can Inshallah (God Willing).

But that is not the best solution because you have to pay over 100 dollars to get a copy. You already paid for Windows 8. Windows 8.1 is free from the store. If you want to pay for something that is already free for you, go ahead.

But that is not the best solution because you have to pay over 100 dollars to get a copy. You already paid for Windows 8. Windows 8.1 is free from the store. If you want to pay for something that is already free for you, go ahead.

No I'm using windows 7,

8 never appealed to me, but from what I've seen in 8.1, I'm starting to be swayed

8 never appealed to me, but from what I've seen in 8.1, I'm starting to be swayed

My question about the dvd was purely for a clean install option

Ah, I see! Well, the great thing about clean installs in Windows 8.1 and Windows 8.0 is that even though you will be doing a clean install, the setup can still keep your files intact. That is, your documents and pictures will stay in the appropriate folders. All you have to do is reinstall your desktop apps! This is not an upgrade, but a true clean install. The difference between this clean install and clean installs in previous OS is that the setup does the manual work of backing up your files, installing windows, and restoring your files without you having to do anything.