Business Analyst

Job Description

Tailwind Associates, an EOE, has a direct-hire opportunity with our client in Manhattan, NY for a Business Analyst

Job Description

The primary responsibilities of the position are:* Communicate requirements for the implementation of new functionality and provide workshop and written material that explains system functionality. * Serve as a liaison between the Financial Management System project and client departments, ensuring client concerns and issues are handled professionally and expediently.* Identify and communicate agency concerns and issues to the Team Leader and determine how they should be addressed for follow up conversations.* Plan, track, and report status of agency readiness for the deployment of accounting, budgeting, and procurement functionalities.* Work extensively with agency primary contacts to provide overall assistance to agencies in areas such as agency readiness planning, issue resolution, and communicating system functionality enhancements.* Provide post-deployment support, including assisting the client's Call Center with answering, logging, and following up on calls.* Conduct user assistance sessions as needed.* Write announcements and other agency communications.* Perform other special assignments as needed including: providing assistance, direction, and follow up activities for oversight and line agencies in completing functions for business events conducted throughout the year.* Perform administrative tasks as needed.* Interface with business teams and vendors to gather requirements for content of courseware training materials and then author courseware training materials.* Interface with business teams and vendors to gather requirements for Computer Based Training and then develop the CBT / eLearning materials.

Preferred Skills

* Superb written and verbal communication skills, including the ability to translate IT/financial systems functionality into simple yet effective communications for end users.* Demonstrated proficiency with MS Excel, Microsoft Word and PowerPoint.* Ability to coordinate activities from end-ta-end with periodic guidance and input from management and/or teammates.* Ability to multitask, prioritize, quickly and independently resolve problems, while under tight deadlines and while maintaining a positive and professional working relationship with all project participants.* Basic knowledge of project planning, managing, organizing and status reporting.* Ability to speak in front of a user group and clearly describe how business functions and exception process / usage scenarios are executed from within the client's Financial System software* Knowledge of some or all of the following: FMS Accounting, VENDEX, IFA, Payee Information Portal (PIP)* Experience developing courseware training materials.* Deep experience using CBT / eLearning with Captivate.* Experience conducting presentations for audiences of at minimum 50 people,* Experience in a writing, communication position, or training position for an Enterprise Resource Planning (ERP) system implementation* Demonstrated experience with Completed SDLC implementations in a communication and/or training position within the prior years for a large system implementation (ERP implementation preferred).