When working in Adobe Premiere Elements 13 (can be editing, compiling, exporting, ...)

I now and then (seems random) get the message 'Adobe Premiere Elements 13 doesn't work anymore. More information is being collected on the problem, this may take some minutes ...'). Then i get the message the program will close.

I have no info as to what the issue actually is (no error number, or something else that is tracable).

I would try checking if Windows has any updates available. Type settings into the search bar and open the settings window.

Select Update and Security and then Check for Updates.

The anniversary update was just released a short time ago and if you haven't installed it yet it will automatically start downloading. The download takes quite a while and you can choose when you want to install it.It takes about an hour and a half to install.

If yo have a graphics card I would check it for updates as well but after Windows update.