Government

Human Resources

Weekly Job Requisitions

JOB TITLE:

Switchboard Operator – Clerk I

JOB CODE:

402

DEPARTMENT:

Children & Youth

UNION:

04

FLSA STATUS:

Non-Exempt

GRADE:

24

POSITION SUMMARY:

This is routine work in operating a central switchboard. Employee performs routine and repetitive work in the operation of a large telephone switchboard carrying a heavy traffic load. Work primarily involves the responsibility for accuracy in placing and answering calls and for remembering the names, job titles and locations of personnel in the department. Work includes the keeping of simple clerical records and may include incidental receptionist work. Employee works under general supervision and refers difficult problems to a supervisor. The employee serves as a receptionist, which involves receiving, announcing, and directing callers and giving non-technical information.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Maintains Agency files in compliance with Department of Public Welfare regulations and Agency policies and procedures.Organizes and fastens case material into appropriate sections. Files correspondence in appropriate sections. Prepares and maintains court sheet. Maintains case records in acceptable format according to Department of Public Welfare regulations and Agency policy.

Oversees maintenance, organization and security of Agency case records (a shared responsibility with the Clerk III for placement services) including

Filing of documents in case record.

Filing of case records.

Reviewing case records for compliance.

Expunge cases as required.

Ability to organize work and develop effective work methods in an area that involves variable phases of different techniques and procedures.

Ability to collect and organize material in record for reports by determining what available information should be included and maintaining the record in a prescribed period, organized format.

Responsible for answering all incoming telephone calls on the switchboard console during the operator’s breaks and lunch period on a rotating basis.Directs calls to appropriate person; puts messages through to voice mail or takes the message personally and places in staff member’s mailbox within 15 minutes.This also involves greeting, announcing and directing visitors and giving non-technical information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent.

Possession of the required knowledge and abilities.

Knowledge of the English alphabet, Arabic numbering system, and chronological sequences by day, month, and year.

Ability to perform within prescribed office procedures, maintain harmonious working relationships, and function according to standard work practices and conduct.

Ability to read simple sentences or phrases written in the English language.

Ability to understand and follow detailed oral and written instructions.

Ability to sort or group materials into different categories based on sameness, omission, uniformity, or other conditions.

Ability to keep categorical log records on such information as the amount, type or disposition of materials or individuals.

Ability to file and retrieve materials by matching the item category with the appropriate file heading.

Ability to transfer information accurately from one source to another.

Ability to proofread the straight transfer of information for accuracy and to correct copying errors.

Ability to perform basic arithmetic calculations such as the adding and subtracting of whole numbers and decimals; and multiplying and dividing by one digit whole number or decimal multipliers and divisors.

Ability to use code reference sheets in assigning numbers, letters, or symbols to corresponding items for direct cross reference.

Ability to learn the operation of office e-mail and mail processing machines such as the keyboard, personal computer, adding machine, photo-copier, and postage meter.

Sufficient physical dexterity to allow performance of clerical work such as filing, sorting papers and opening mail.

Position: Switchboard Operator – Clerk I

Functional Requirements:

Physical Demands: (Check all that apply)

Balancing

x

Stooping

x

Pushing

Climbing

x

Crouching

x

Pulling

Crawling

Kneeling

x

Handling

x

Standing

x

Sitting

x

Talking

x

Turning

x

Reaching

x

Hearing

x

Seeing

x

Color Vision

Depth Perception

x

Mobility

x

Lifting: (Check one)

Carrying: (Check one)

x

A) Light

(20-25 lbs)

x

A) Light

(10-25 lbs)

B) Medium

(25-50 lbs)

B) Medium

(25-50 lbs)

C) Heavy

(50-100 lbs)

C) Heavy

(50-100 lbs)

D) Very Heavy

(over 100 lbs)

D) Very Heavy

(over 100 lbs)

Aptitudes: (Check all that apply)

Form perception

x

Problem solving

x

Motor coordination

x

Working speed (ex.wpm)

Finger dexterity

x

Manual dexterity

x

Computer/VDT ability

x

General learning ability

x

Clerical perception

x

Environmental Conditions: (Check all that apply)

Extreme cold

Extreme heat

Temperature changes

Wet conditions

Humid conditions

Exposure to fumes

Exposure to blood and body fluids

Noise and vibration

x

Exposure to chemicals

Poor ventilation

Inclement weather conditions;

Inside/outside weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions