How Comcast Rethought Onboarding to Drive Performance and Retention: A Case Study

Conference Archive

Learning Solutions Conference & Expo 2017 - March 23, 2017

Dave Barone

VP, Business Services College Comcast

Guy Sellwood

VP, Americas Prosell Learning

Imagine leading a national division that’s hiring hundreds of
people a year. You have a structured onboarding program and the jobs are
attractive, but there are high levels of attrition and the onboarding program
is being applied inconsistently. Local managers are also inconsistent in how
they take responsibility for onboarding their new hires and say they’re too
busy to change. How do you shift what you’re doing to make your onboarding more
effective and help retain new employees?

In this session, you’ll explore the options Comcast and Prosell
Learning considered in this very situation, and the components that came
together to provide a successful solution to their challenges of distance,
distribution, and accountability. You’ll learn more about how they leveraged
technology to provide a 24/7 accessible platform for learning materials, alongside
a mentorship program that gave new hires check-ins, feedback, and support. You’ll
also find out how they solved for the technical challenges of deploying new
technology, as well as the company culture hurdle of defining and getting
buy-in to new levels of measured accountability.

In this session,
you will learn:

How new mobile technologies can
provide targeted and convenient learning moments

How managing change is an integral
part of new initiatives

That local leadership coaching
activities can elevate performance and accountability

How mobile technologies can work alongside
an LMS and other enterprise technology to provide a nimble learning experience

How collaboration and learning support
can deliver higher performance than solely self-directed solutions