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I have a similar experiece to the previous reviews. We were already out of the country and was contacted by de Lastage 5 days prior to arrival to Amsterdam that the apartments was closed for legal reasons. We had fully paid for our accomdation 7 months in advance. The staff was not very helpful in finding alternative accomodation and we were left to our own resources. We had 3 young kids with us and this caused a fair bit of stress as we look for suitable accomodation in a busy period in Amsterdam.

Stayed September 2013, traveled with family

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2Thank sfChai

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Thierry S, General Manager at De Lastage Apartments, responded to this review,
November 13, 2013

Good morning,

We apologize for not being able to respond earlier, but we have been very busy with trying to re-open De Lastage.

We are very sorry for the experience you had. Please understand that this was a big surprise for De Lastage as well. We were suddenly closed due to not having certain permits, while we were never obligated to have these permits. Because of the incompetence of civil servants in Amsterdam, a lot of our guests were suddenly standing in front of a closed door.

We have relocated most of our guests ourselves, all extra expenses paid by us. Unfortunately you were one of the guests we couldn't relocate due to lack of time (your arrival date was very close to the date we were actually closed) and/or availability in one of our partner's apartments.

Again, we are very sorry. This is not the way we do business. You can see this from all the other reviews we have on Trip Advisor.

We hope you have enjoyed Amsterdam regardless of the way it started. We really do.

Kind regards,

Thierry SmaggeDe Lastage

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Like the other posters, we found out a couple of days before staying at De Lastage Apartments that our reservation was cancelled. Expedia called us up and said that De Lastage had a fire code or other issue and needed to suspend operations immediately. As we were already out of the country, this last minute cancellation caused us serious concerns on our trip and we had to spend hours on the phone and on the internet with Expedia to find alternate lodging. Expedia was very helpful in this regard and if anyone ever does book a stay at De Lastage once it sorts out its issues, then I would recommend booking through an outside agency (like Expedia, Booking.com, Orbitz, etc.). This saved us a lot of money and hassle, since we did not have to pay anything more for the alternate accommodations, which turned out to be very nice (the Radisson Blu on 17 Rusland in Amsterdam, which I highly recommend). I cannot recommend De Lastage to anyone since (i) they had a serious issue that required them to suspend all reservations immediately, and (ii) they did not contact guests directly to inform them of this (I heard from Expedia and not De Lastage, even though I was in communication with their property manager about some requests with our reservation). It was a very annoying experience to deal with and was the one bad aspect of our trip.

Stayed September 2013, traveled with family

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3Thank TsarUSA

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Thierry S, General Manager at De Lastage Apartments, responded to this review,
November 13, 2013

Good morning,

We apologize for not being able to respond earlier, but we have been very busy with trying to re-open De Lastage.

We are very sorry for the experience you had. Please understand that this was a big surprise for De Lastage as well. We were suddenly closed due to not having certain permits, while we were never obligated to have these permits. Because of the incompetence of civil servants in Amsterdam, a lot of our guests were suddenly standing in front of a closed door.

One of the reasons that you were informed so late is actually BECAUSE of Expedia. We do not receive guests' e-mail addresses from them, making it very difficult to reach guests in another time zone. Because of the size of their company it takes ages for them to reach you, while we would have contacted you on the day we were closed (September 18) if we had your contact details. So to be honest, we would recommend to book directly through a hotel's website instead of through Expedia or Booking.com. This way you can and will be helped on a much more personal basis.

We have relocated most of our guests ourselves, all extra expenses paid by us. Unfortunately you were one of the guests we couldn't relocate due to lack of time (your arrival date was very close to the date we were actually closed) and/or availability in one of our partner's apartments.

Again, we are very sorry. This is not the way we do business. You can see this from all the other reviews we have on Trip Advisor.

We hope you have enjoyed Amsterdam regardless of the way it started. We really do.

Kind regards,

Thierry SmaggeDe Lastage

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We were informed 5 minutes before we arrived at these apartments that they had been closed down by the local authority. Booking.com found us two hotel rooms at short notice for our 5 day stay however this has cost us hundreds of euros in eating all our meals in restaurants instead of self catering. A dreadful experience that has thoroughly ruined our holiday.

Room Tip: Never book these apartments

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Stayed September 2013, traveled with family

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6Thank Richard190801

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Thierry S, General Manager at De Lastage Apartments, responded to this review,
November 13, 2013

Good morning,

We apologize for not being able to respond earlier, but we have been very busy with trying to re-open De Lastage.

We are very sorry for the experience you had. Please understand that this was a big surprise for De Lastage as well. We were suddenly closed due to not having certain permits, while we were never obligated to have these permits. Because of the incompetence of civil servants in Amsterdam, a lot of our guests were suddenly standing in front of a closed door.

We have relocated most of our guests ourselves, all extra expenses paid by us. Unfortunately you were one of the guests we couldn't relocate due to lack of time (your arrival date was very close to the date we were actually closed) and/or availability in one of our partner's apartments.

Again, we are very sorry. This is not the way we do business. You can see this from all the other reviews we have on Trip Advisor.

We hope you have enjoyed Amsterdam regardless of the way it started. We really do.

Kind regards,

Thierry SmaggeDe Lastage

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I booked an apartment three months before I was due to stay.It was cancelled three days before we were due to arrive. I was really looking forward to staying at these apartments. Fortunately Booking.Com found us alternative accommodation of a reasonable level.Very poor service

Stayed September 2013, traveled with friends

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3Thank mjb1940

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Thierry S, General Manager at De Lastage Apartments, responded to this review,
November 13, 2013

Good morning,

We apologize for not being able to respond earlier, but we have been very busy with trying to re-open De Lastage.

We are very sorry for the experience you had. Please understand that this was a big surprise for De Lastage as well. We were suddenly closed due to not having certain permits, while we were never obligated to have these permits. Because of the incompetence of civil servants in Amsterdam, a lot of our guests were suddenly standing in front of a closed door.

We have relocated most of our guests ourselves, all extra expenses paid by us. Unfortunately you were one of the guests we couldn't relocate due to lack of time (your arrival date was very close to the date we were actually closed) and/or availability in one of our partner's apartments.

Again, we are very sorry. This is not the way we do business. You can see this from all the other reviews we have on Trip Advisor.

We hope you have enjoyed Amsterdam regardless of the way it started. We really do.

Kind regards,

Thierry SmaggeDe Lastage

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Myself and 3 girl-friends spent 3 nights and 4 days in this facinationg city. The Apartments are situated in an ideal location for getting to and from most desired destinations i.e Dam square, Red Light District, 'Cake Shops',Canal tours etc. There is a supermarket with a cashpoint just up the road and around the corner from the apartment, with an Off Licience next to that. The Trams are very easy to use, and the people were very helpful. The Taxi service offered by De- Lastage was also first class and no more expensive than any of the others. Would definately recommend these apartments.

Stayed September 2013, traveled with friends

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3Thank Jo W

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Thank you to De'lastage management for making our stay simple,comfortable with no complications and also helping our delayed friend find us ! Firstly id say this is the Mayfair of Amsterdam surrounded with very nice restraunts ,peaceful with a couple of handy supermarkets all with English produce cheaper than home milk,butter,tea bags ect with the top three best coffee shops all on the door stop , one left and ur in the hussle an bustle that is Dams Red light carry on further ur in Dam central ! id reccomend to any1! we all had our own space very spacious aptmnt, made use of the very clean,fully functioning easy to use modern appliances ! with 2 teenagers myself and a friend myself staying in alternative accm in the past i will be returning here on all future visits to Amsterdam ,

Room Tip: we were on 6th floor with veiws over looking the church and clock towers very pretty & relaxing...

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Stayed August 2013, traveled with family

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1Thank VIX208

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

All 29 De Lastage apartments are equipped with Hastens beds, Smeg kitchen, Flatscreen TV, DVD-player and a stereo system. High Speed Internet (cable) is price-included and telephone is an option if one wants to use one of the rooms as an "office away from the office." Also you will find all the standard household equipment as an iron, ironing board, vacuum cleaner, hairdryer, coffee machine, water cooker, microwave oven, dishwasher and of course several pans, plates and cutlery. We provide twice-a-week apartment cleaning and linen service by a certified staff under direct management. A professional laundry room has been created in the same building. Other services requested by our guests can also be taken care of. From Monday to Friday our Facility Manager will be in the office in the same apartment building to provide one with personal service for all queries which may arise....more less

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De Lastage Apartments Hotel Amsterdam

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