If you receive any items which are faulty or damaged (which were not advertised as damaged, unpackaged or no lid) please return the items and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.

If you wish to cancel your order please notify us in writing or by email within 14 days of the date of delivery and return all goods.

Returned items should be sent by Royal Mail 1st or 2nd Class. We cannot cover return postage costs for Special Delivery or any courier service. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

In the rare event of a customer receiving an incorrect item, Perfume Stop will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.

Orders being shipped via Standard Tracked Delivery and Express Tracked Delivery will be delivered by Royal Mail.

Your tracking number will be available in the My Account section on the website.

You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local Royal Mail sorting office.