Our objective is not to create great literature – many manuals are longer than War & Peace. Our aim is to capture large amounts of detail so that any of the wide variety of future users can find what they need whether it be the details of a floor tile that needs replacing following an accident with some inks, or a major overhaul of the Air conditioning.

When any significant building work is undertaken, either as a NewBuild, a Cat A refit (of the basic structure) or a Cat B refit (tenants fittings), it is a legal requirement in the UK that an O&M manual be provided as part of the Health & Safety documentation for the building.

A new school built by Laing O’Rourke in record time using Laing O’Rourke’s model for delivering primary and secondary schools, using standardised building components manufactured and assembled at Europe’s leading construction offsite pre-assembly facility

It is not only the O&M manuals that are going digital. It is the user guides for apartments too.
The requirements of companies such as Paradigm are increasingly to provide detailed bespoke manuals for each apartment.

Talk to any old time project managers about O&M manuals and you get the same response; a box ticking exercise in which it is only by the most extreme luck that you will find anything useful when you need it. As we move into the digital world everybody has much higher expectations.

Clients with large property portfolios are increasingly determined to take control of the documentation relating to their properties and store them in data base silos with a common access and structure

Since CDM 2007 there has been an increasing emphasis on providing a residual risks section in the health and safety Manual. Some sub-contractors find this particularly confusing because of the apparent similarity with the risk assessment that they are required to make before they start work.

O&M manuals have a terrible reputation. If you mention them to most people in the construction industry you’ll be met by a resigned shrug. They are considered a painful legal necessity and an afterthought to the main job of getting the building project completed. Nobody likes doing them and it requires a completely different skill set to those normally expected of a project manager.

People have a right to expect good quality documentation explaining how to use and maintain their property and the old way of throwing a few bits of product literature into a file is no longer acceptable.

One of our clients is a company that builds and fits-out high-end, exclusive homes in some of the most exclusive areas of North London. They approached us to create the O&M manual and User Guide for one of their latest luxury homes for a well-known TV personality who has a penchant for Apple products.

Modern O&M manuals are created as digital documents replete with hyper links, search tools and the type of navigation structures that we have become used to when browsing the internet. Denaploy is one of the leaders in this trend and as a consequence has documented approaching £1bn of construction projects for some of the most demanding customers in the industry.