Front Desk Supervisor, TownePlace Suites Arundel Mills

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?

Imagine an exciting and rewarding career with a leading hotel management company with expanding operations in the United States. ONE Lodging Management, is now
a division of Aimbridge Hospitality , the world's largest and most dynamic hotel management company in North America and the Caribbean. ONE Lodging currently operates nearly 120 hotels totaling more than 12,000 guestrooms across 35 states.

At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.

To learn more about us, please visit www.onelodging.com .

BIG PICTURE:

The Front Desk Supervisor will serve as a key liaison for hotel guests and will assist the Front Office Manager and/or Assistant General Manager in ensuring that the highest standards for service, safety, privacy and comfort are maintained at the Front Desk.The Front Desk Supervisor will direct and support Front Desk operations to include entering and confirming reservations, processing group billing and rooming lists, check-ins/check-outs, training of new Front Desk Agents, compliance with brand programs, fulfilling guest requests and answering public inquiries.Working in close partnership with other departments, the Front Desk Supervisor is accountable for coordinating activities related to front desk operations, and for supporting an energized, team-oriented and positive work environment within the department and throughout the hotel.

Tech savvy, with high proficiency in all Microsoft Office programs, as well as brand systems, standards and requirements.

Exceptional verbal and written communications with demonstrated success in collaborating with diverse organizational functions to accomplish common goals.

Exceptional service orientation, with keen ability to focus and deliver on guest needs.

Reliable and responsible character, with exceptional follow up and attention to detail.

Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.

Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.

About Us

Now Is The Time To Join ONE

We Think Like ONE; We Act Like ONE

Welcome to ONE Lodging Management, a hospitality management company that has evolved from its founders’ decades-long record of creating value in the hotel industry. Based in Vancouver, Canada and with offices in Scottsdale, Arizona, and Wichita, Kansas, ONE is keenly focused on expanding its operations within the United States and across Canada. ONE currently operates close to 120 hotels totaling more than 12,000 guestrooms across nearly 35 states in the U.S. and one province in Canada.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?

Imagine an exciting and rewarding career with a leading hotel management company with expanding operations in the United States. ONE Lodging Management, is now
a division of Aimbridge Hospitality , the world's largest and most dynamic hotel management company in North America and the Caribbean. ONE Lodging currently operates nearly 120 hotels totaling more than 12,000 guestrooms across 35 states.

At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.

To learn more about us, please visit www.onelodging.com .

BIG PICTURE:

The Front Desk Supervisor will serve as a key liaison for hotel guests and will assist the Front Office Manager and/or Assistant General Manager in ensuring that the highest standards for service, safety, privacy and comfort are maintained at the Front Desk.The Front Desk Supervisor will direct and support Front Desk operations to include entering and confirming reservations, processing group billing and rooming lists, check-ins/check-outs, training of new Front Desk Agents, compliance with brand programs, fulfilling guest requests and answering public inquiries.Working in close partnership with other departments, the Front Desk Supervisor is accountable for coordinating activities related to front desk operations, and for supporting an energized, team-oriented and positive work environment within the department and throughout the hotel.

Tech savvy, with high proficiency in all Microsoft Office programs, as well as brand systems, standards and requirements.

Exceptional verbal and written communications with demonstrated success in collaborating with diverse organizational functions to accomplish common goals.

Exceptional service orientation, with keen ability to focus and deliver on guest needs.

Reliable and responsible character, with exceptional follow up and attention to detail.

Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.

Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.

About Us

Now Is The Time To Join ONE

We Think Like ONE; We Act Like ONE

Welcome to ONE Lodging Management, a hospitality management company that has evolved from its founders’ decades-long record of creating value in the hotel industry. Based in Vancouver, Canada and with offices in Scottsdale, Arizona, and Wichita, Kansas, ONE is keenly focused on expanding its operations within the United States and across Canada. ONE currently operates close to 120 hotels totaling more than 12,000 guestrooms across nearly 35 states in the U.S. and one province in Canada.