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Unless your phone is connected to a TAW-848 or higher, your extensions are numbered 101-124 maximum, or 21-36. Try going to any phone but the main one and dialing either 101 or 0 and look at the display. You'll figure out your 3-digit extensions. Now just press TRANSFER and dial that 3-digit number. The outside call is put on hold when you press transfer, so there's no need to use the HOLD button.

As an alternative, you can press HOLD, putting the outside line on hold, and dial the 3-digit number into the intercom dial tone and announce the call for line number x. Or, dial the page code 330 and announce to all phones for the person to pick up line x.

your phone gets calls in and will associate the name it reads. For example if your friend JOE calls tthen the system will say Call from Joe. But if the number is unlisted or blocked the Call from Number Available message will sound. If you don't have call display the all number coming in are imarked as Number Available.

TO RECORD AN ANNOUNCEMENT:1. Press A.2. Choose the announcement location bypressing s until the appropriatemailbox is displayed.3. Press R. Begin speaking after the beep4. When you are finished, press S.You will hear your new announcement.5. Repeat Steps 1-4 to record anotherannouncement— OR —Press S.

Or, if you're away from the office,
CHANGING ANNOUNCEMENTS:You can re-record any of the announcementscurrently in use by anyline or mailbox.1. Contact the answering system.2. After two beeps press a number key(1-4) to select a line or mailbox, thenpress 4*. The system beeps and beginsrecording.3. Speak into the telephone in a normal toneof voice.4. Press # when you are finished. Thesystem beeps once and plays the newannouncement.
To review your announcement, press anumber key (1-4) to select a line or mailbox.Press 41 after the two beeps to playyour announcement.NOTE: If announcement is being used byboth lines, re-recording the announcementwill change the announcement heard onboth lines.

To transfer calls, while on call press Conf/Trn and dial extension number. To Call forward your call to another extension there are three codes depending on what type of forwarding #601 - #604. Your guides and manuals are herehttp://guides.idacomusa.com/

1. Make sure the answering system is ON.
2
. Press and hold the announce button until the speaker announces “RECORD ANNOUNCEMENT AFTER TONE“.
3
. Begin speaking after you hear the beep.
4
. Release the button when you finish your announcement.
NOTE: If you choose not to record an outgoing announcement, a default announcement plays instead. To return to the default announcement after you have recorded your own outgoing announcement, press the announce button and release it when you hear the beep. Or, press the delete button while the announcement is reviewing.
Sample Outgoing Announcement
Hi, this is (use your name here), I can’t answer the phone right now, so please leave your name, number and a brief message after the tone, and I’ll get back to you. Thanks.
NOTE: The maximum recording time for the outgoing announcement is 2 minutes.
Reviewing and Choosing the Announcement
Press and release the announce button to review and select this one as your outgoing announcement.
NOTE: Press the PLAY/STOP button at any time to stop playing the announcemet

Astonishingly, assignment of announcement to phone line is not documented in the user manual. Tech support was totally worthless concerning this issue. I had to discover it by trial and error. To assign an announcement to a specific phone line do the following:
1) Record your announcement message for a, b, c, ao, etc. as documented
2) Press program
3) Keep pressing the feature button until ANNC appear at the bottom of screen, line 1 appears at the top, and the letter 'a' appears in the middle.
4) Choose the announcement to be assigned to Line 1 by pressing the select button
5) Press the feature button again. Line 2 appears in the display.
6) Repeat step 4 to select the announcement to be assigned to Line 2.
7) Press program button, or take phone off-hook to end the sequence.

Shame on AT&T for such shoddy documentation, and lack of support for their products!

Here is a link to the instruction manual (5.06MB):
http://www.home-electronics.net/GE/ProductDownloads/25881EE3_IB.pdf
Recording the Outgoing Announcement
For best results when recording, you should be about nine inches from the microphone, and eliminate as much background noise as possible.
1. Make sure the answering system is ON.
2. Press and hold the announce button on the base while you record the announcement.
3. Begin speaking after you hear the beep.
4. Release the button after you finish your announcement.
If you choose not to record an outgoing announcement, the default announcement plays. To return to the default announcement after you have recorded your personal announcement, press the delete button on the base while playing the announcement, or press the announce button and release it when you hear the beep.
Sample Outgoing Announcement
Hi, this is (use your name here), I can?t answer the phone right now, so please leave your name, number and a brief message after the tone, and I?ll get back to you. Thanks.
Reviewing Announcement
? Press and release the announce button to play your outgoing announcement.