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MPC cleaner help

I'm a bit new here so hopefully I'm doing this right... but I recently ended up with MPC cleaner on my PC. It was obvious right away it was causing problems such as installing or attempting to install other unwanted programs, change settings on my internet browsers ect. I was able to uninstall the majority of the programs it put on but some appear to be hidden from my list of programs. The cleaner itself was also hidden but I was able to locate it program files, however I was unable to delete or modify them and got a repeated message that I needed to be an administrator (which I am) I tried using safe mode but got the same result. I gave up and tried to use an anti virus program but found that after trying 2 different ones they got stuck during the installation process, I assume do to the virus but I'm not sure. I've never had a virus like this before so I'm unsure of what to do now and I don't wanna have to take my computer in if I can help it.

My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:

Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.

If you do not understand any step(s) provided, please do not hesitate to ask before continuing.

Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".

In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the Post button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.

I will be analyzing your log. I will get back to you with instructions.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste log back here.

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-

If I have helped you, consider making a donation to help me continue the fight against Malware!Just click

Description: The CloudPrinter service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

CodeIntegrity:

===================================

Date: 2016-08-30 02:17:43.292

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Please uninstall the following programs as they are related to malware.

BrowserAirMPC CleanerSearch moduleTechWorks

2.

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

perhaps you missed my original post but I'm not really able to uninstall them in the traditional way, they don't show up on the list of programs to uninstall and even when I found the files themselves I am denied access even though I am an administrator and even when using safe mode. Is there some other way I should remove them?

You have unwanted programs on your computer system that should be removed.I recommend using the following program to do this because it is good at removing any stray remnants that uninstallers often leave behind.

3. Once the program is installed start the program and insure the uninstaller tab is active. (See image below)

Icons from all your installed programs will appear alphabetically in the main window.

4. Right click the program you wish to uninstall by selecting the program's icon in the main window.A menu will appear such as that shown below.

5. Next, choose Uninstall from this menu.

A confirmation from the program you wish to uninstall will appear on your screen, such as the one shown in the image below.

6. Please choose YES that you wish to uninstall the program.

By default, Revo Uninstaller will be set to Moderate uninstall Mode.Please change it to Advanced by clicking the radio button near Advanced as shown below and then click the NEXT button.

7. Next, you will see this screen where a system restore back up is made.

The program's built in uninstaller will appear on screen, confirm removal and the uninstall procedure will begin.

The program you uninstalled will confirm it has been uninstalled and may ask for user feedback as shown below. It is really your choice if you wish to take the time to answer their survey, however it is not important if you do or not and you can skip it by clicking NO

If you are told to reboot to complete the uninstall, choose NO! We still have other things we need to remove from your computer using Revo Uninstaller's other features.

8. Once the program has been successfully uninstalled, click the NEXT button.

If any registry entries are found, Revo Uninstaller will list those in BOLD text as shown below.

It is safe to remove those entries as they are often only associated with the program you have just removed from your computer system.

9. Look for the Select All button and click it.All the BOLD entries should now be checked off like shown in the image below.

Look for the DELETE button and click it.When asked to confirm the deletion, click YES

When finished click the Next button.

Revo may confirm the uninstall is complete and offer a FINISH button. This means the program has been successfully uninstalled and no further action is needed.

If however, any leftover files and folders are found those will be presented. If you want to get rid of them click Select All then Delete.This will remove those and send them to your RECYCLE BIN. The image below shows Revo Uninstaller asking for your confirmation, before sending them to the recycle bin, simply choose the Yes Button and away they go to the trash. You can then either retrieve them or clean your recycle bin permanently removing them from your computer system.

You can use Revo Uninstaller to remove other unwanted programs from your computer by performing the above procedures for each one.

Edited by fireman4it, 01 September 2016 - 02:05 PM.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-

If I have helped you, consider making a donation to help me continue the fight against Malware!Just click

I was able to use REVO to uninstall most of the programs you listed but MPC cleaners itself didn't works as well. I got to the final step (deleting leftover files and folders) after trying to delete them it gave me a messege saying "selected but remaining files will be deleted during the next system restart." upon restarting however the the files were all still there and trying to delete them again has the same result. Any idea what I should do?