Sheraton Old San Juan Hotel

4 Nights
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– Meals not included
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The beauty of San Juan Bay contrasted with the cultural appeal of Old San Juan are an explorer's dream at Sheraton Old
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The beauty of San Juan Bay contrasted with the cultural appeal of Old San Juan are an explorer's dream at Sheraton Old San Juan Hotel. Rising above the waterfront, the hotel is in the heart of Old San Juan's historic district. Museums, art galleries, landmarks, cafes and shopping boutiques are all within walking distance of the hotel's 240 rooms. Singles and couples looking for a getaway with outstanding bay and city views get the most bang for their buck at the Sheraton.
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"If you want a spot the is close to old San Juan , this is it but if you looking for beach/pool then is not" – Loko77

43 out of 47 (91%) customers would recommend this product to a friend.Read All Reviews

Customer Rating

Value

4.2

Service

4.3

Beaches & Pools

3.2

Dining Options

3.4

Room Comfort

4.1

"If you want a spot the is close to old San Juan , this is it but if you looking for beach/pool then is not" – Loko77

43 out of 47 (91%) customers would recommend this product to a friend.

All Customer Reviews

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July 16, 2016

First time at Old San Juan

Overall good experience. I went during 4th of July weekend 2016. The fist night we barely could sleep because people were in the hallway singing and dancing. I'm positive anywhere you travel during this time would be a similar situation. On July 5th it calmed downed. The bed is great. You'll fall asleep like a baby, also very clean. I didn't realize Old San Juan had a lot of homeless people in the streets, so just be prepare to have many people ask for money once you leave the hotel. Outside the hotel, you're in the middle of everything. Great dining, shopping, and scenery. You can walk to el morro. The closest beaches are condado, and isle verde - about 20 minutes away for both. I would recommend this hotel, if you're staying for a short amount of time, and want to get as much done as you can. Make sure when you check in you ask about excursions. They have tons of activities 45 minutes away.

We had booked a June beach escape on Black Friday. It was well priced but since it was only 3 nights we decided we'd rather be in town. When we called to change the reservation in April the Sheraton Old San Juan was our only option. We took it but it ended up being a pricey 4 day trip - about $750/person from St. Louis. That being said, we could not have been happier with our decision. The hotel was located on the bay where we had a beautiful view. Luckily there were no cruise ships in port though. Our room was clean with a king bed and windows but no balcony. The room was a bit tired - I think the whole place could use a makeover but it didn't affect our experience. We were on the top (9th) floor which is where the pool is. We were a little concerned about noise but ended using the pool/hot tub more than normal because it was so close to our room. The hotel supplies beach towels but they were often not available. A quick call to housekeeping would replenish the supply in short order. The pool is small but it was friendly- we met a lot of people there. It is a very short walk to the restaurant/shopping district where everything is happening. There are 2 free trolleys that run all day and late into the evening. The green covered trolley runs up and down the interior of Old San Juan. The white open trolleys go to the historical sites- mostly around the exterior/coastal area around the city. There are stops everywhere. I would return to this hotel- especially if we cruise out of Puerto Rico. Oh, and take a walk to Calle San Francisco and visit Mallorca - a wonderful local place for a great breakfast. It's across from the church courtyard.

The Sheraton is a great hotel in a central location. Everything is at a walking distance. We used the valet parking for convenience because we traveled with two infants.
The service was great. Everyone was courteous at the hotel.
The rooms were ok, not anything too fancy.

This hotel is a good choice if you want to be close to the city. The restaurants and shops are easy walking distance as is the pier where you catch the ferry to the Bacardi tour. While the hotel staff are friendly and helpful, the property itself could use a facelift (rooms are VERY basic and we paid for an upgraded harbor view) and the hotel restaurant is pretty bad. The food is not very tasty and the service is slow, even wit only one or two other customers in the dining room.

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Can you answer these questions?

8 questions, 28 answers.

(what is the best hotel to stay in puerto rico for a young couple)5 answers

5 years, 63 months ago

Amanda

There are so many great hotels in Puerto Rico! The Isla Verde area is trendy and lively. This close to all the action!

KellyCC

Old san Juan Casino is right in Oldsan Juan everything in Old San Juan is within walking distance Transportation to the area beaches is available

HankR

wow what a trick question, SO Many looked great, but puerto RIco has so many hotels in different parts, it all depends what you want to do socially, If you looking for nightlife, maybe condado, or Isla verde, but the saftey issue is different over there, If you looking for quiet town food, and history but have access to all the rest I would say Old San Juan. If you want beauty I said Ponce, or rincon, but ricon is for surfers, Ponce is beaches, lakes, greenery. queit, golf, but about and hour or so from San juan, Farjado is great and beautiful but again far, Aguadilla is pretty but again Far from the airport. OH by the way there are other airports but flights are not as frequent and only on some days, so choose wisely, whatever you do and whereever you stay have a great stay, I know price and activities usually decides for me the end.

Liljazzyb

We stayed at the Sherton Old San Juan. It was very close to everything. Senor Frog is about 50 steps from the front of the hotel, Ralph Lauren Polo store is next to that, CVS is next.The bus ($.50), and trolley (FREE) stops across the street from Senor Frog. The water is across the stree from Senor Frog and you can take the ferry ($.50) to the other side and go to the Bacardi Factory (the tour is free and they give you drinks to sample). The trolley takes you around the town and to all the sites (which runs about $2.00-5.00) Other people we meet that stayed at various hotels had to take cabs (money), or rent a car to get to the places we went to for little to no money. Casino is in the hotel, and various inexpensive resturants are around hotel...CVS sells everything, including ALCHOL!!!

LEGNA

I would recommend the Sheraton Old San Juan Hotel & Casino. The hotel is on the bay and across from where the cruise ships dock when they stop in San Juan. There is numerous shops and places to eat within walking distance. If you like to gamble a little there is a casino on the first floor. When the cruise ships dock for a few hours the area can become a little crowded, but that's part on the enjoyment of the location. If you want to go lay on the beach it's not that far away, but there is no beach available at the hotel.

SUNKIST

Can a person book a hotel for just one night?3 answers

4 years, 59 months ago

traveler

Some resort's allow a one (1) night stay, however, it would depend on the particular resort and specific travel dates.

MariaCC

You may book a only one night at some of the resorts we carry. We suggest putting your travel dates in on the home page and searching your destination in order to find specific resorts that allow a one night stay.

MeganCC

Yes they can

Liljazzyb

Im not sure.

LEGNA

is this all inclusive with meals5 answers

This site is saying thats its a all inclusive resort does this include food?

4 years, 55 months ago

ct

The Sheraton does not offer an all inclusive package with meals. At this time the resorts in Puerto Rico do not include all inclusive with meals and drinks. Some resorts offer optional meal plans for purchase as an added amenity.

MeganCC

I cant actually say, I for once wanted to see, if there was a difference between all inclusive and me getting what I want when I wanted it. IF there is a all inclusive I would skip it for this hotel due to the proximity of all the resturants nearby, but thats MY opinion, I have always traveled to all inclusives. this was one of my first island trips that was not inclusive, I loved having a choice this time.

Liljazzyb

No, there are NO all-inclusive hotels in Puerto Rico :( We found ou the hard way.

LEGNA

This hotel does not include meals, at least not when I was there two weeks ago. The woman at the customer service desk asked whether the travel agent gave us food vouchers. So perhaps that is an option. But in the normal sense of the word (i.e., Atlantis is an all-inclusive) no this is not.

Nash

No, not to my knowledge.

SUNKIST

My stay did not include meals.

Meche62

does this include breakfast?6 answers

i know it doesn't include meals, but typical sheraton stays include complimentary continental breakfast. is that the case here? if i were to book through the sheraton website, i know it includes breakfast. i'm wondering if they still honor that through this website.

3 years, 47 months ago

pennsylvania

This specific resort does not include breakfast as part of the room rate. Please be sure you are looking at the resorts site for the most accurate information.
http://www.sheratonoldsanjuan.com/

KellyCC

No, the Sheraton does not offer a complimentary breakfast.

KristenCC

They do not include any meals

HankR

I think it depends on your travel plan. I was on the European one which meant no meals were included. There is a restaurant in the hotel that serves breakfast a la carte and buffet but it's an additional cost to the hotel room. This isn't a typical Sheraton stay IMO. This is a Caribbean destination within a few steps of major cruise ship docks and has a casino and in house restaurants. I don't think any hotel in the area offers included breakfast.

love2Bcurious

I was not offered breakfast when I checked in and the ammenities listed in the room did not include breakfast. They did provide coffee and tea in the room.

Meche62

No it does not buy they have an all you can eat buffet there that's pretty good but I would try a place called Manolin in Old San Juan. Great atmosphere and great food and the best prices.

Carmecita

We stayed at Old San Juan Sheraton for 5 days (July 1-5, 2013) and the hotel did not provide a complimentary continental breakfast.

MrsCar

is there a beach nearby?2 answers

2 years, 36 months ago

cleveland ohio

Sheraton Old San Juan Hotel & Casino is located on the waterfront, near the docking point. A swimmable beach is not on site. For specific information regarding the areas surrounding the resort, we do suggest contacting the resort directly as they would be best to assist you. The toll free number from the resort's website to contact them directly is #866-376-7577.

MariaCC

About 10 minutes by car or taxi

10sgirl

are there resort fees for each night?1 answer

2 years, 34 months ago

Sacramento Ca

Resort fees are included in the package price.

SueCC

What is the cost for parking at the Old San Juan Sheraton for resgistered guests?3 answers

I have not found parking information for the Old San Juan Sheraton in Puerto Rico. We have a week-long stay with them in January 2016. We know too well the parking problems in crowded San Juan. Is there parking on site and what is the potential cost for their guest to park?

1 year, 13 months ago

Reuben

There is Self- and Valet Parking that is 20-30 USD per day.

LizCC

If you park at the municple parking right across from the restaurant Raices if you enter at 4pm and out by 6am it cost $4.00, .50 cent each additional hour...If you use the Valet parking $25 a day

BKWILL

27.00 a night for guest to park

Binal000

How far is the hotel from the airport?3 answers

10 months ago

lgh0709

This hotel is 12 miles from the airport.

LizCC

About 20 to 30 minutes depending on traffic

10sgirl

20 minutes away.

Binal000

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Room Information

240 guestrooms with signature Sheraton suite sleeper beds are set in a nine-story building. Each guestroom is equipped with an LCD Flat Screen cable TV, coffee maker, hair dryer, in-room safe, high-speed Internet access and more to make your stay as comfortable and relaxing as possible.

Hotel Description

The beauty of San Juan Bay contrasted with the cultural appeal of Old San
Juan are an explorer's dream at Sheraton Old San Juan Hotel.
Rising above the waterfront, the hotel is in the heart of Old San Juan's
historic district. Museums, art galleries, landmarks, cafes and shopping boutiques
are all within walking distance of the hotel's 240 rooms. Recently renovated with new in room furniture, carpet , amenities, and out door terrace lounge, singles and couples
looking for a getaway with outstanding bay and city views get the most bang for
their buck at the Sheraton.

Drop off your bags and take a ride up to the top floor for a rooftop haven
with gorgeous views. The rooftop pool cools guests off during the day, and the
Jacuzzi gives them the sparkling city at night.

Seeing the sights tires even the most seasoned adventurers, so chilling out
in one of the Deluxe City or Deluxe Bay rooms is the best way to recoup. Don't
worry about dinner; just place an order for in-room dining and watch Old San
Juan sparkle from your window as you sit back and relax.

This hotel is not All-Inclusive. Food and drink must be purchased separately.
Unless specified, all other services must be purchased separately.