All gems are in stock and ship within 24 hours, Monday through Saturday.

Damaged Packages
Please refuse delivery of damaged or opened packages. Insurance is null & void if you accept a damaged package.

Additional Information for Non USA shipments
In many countries (not USA) properly declared shipments are subject to custom charges and tax! Registered Mail takes longer but usually avoids additional fees. We are happy to send via FedEx but please keep in mind that we have no control over extra charges occurring in your country. The buyer is responsible for any customs, tax and duties in their country!
You may also contact us for any special arrangements.

Invoices
All packages from EGA include a complete invoice. Please contact us before placing your order if you do not need an invoice.

Language
We can only assist and reply to inquires sent in English. Please translate all correspondence into English, so we may provide a prompt reply and assist you as efficiently as possible.