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Welcome to the Process Automation Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the Process Automation solution, as well as technical details about specific IBM products.

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You can download and use free content packs to speed up your deployment of SmartCloud Control Desk. For example, the Service Catalog pack includes production-ready Service Catalogs, Offerings, and the associated Security Groups, Workflows, Escalations, Classifications and Start Centers required to view and process the requests. However, some SmartCloud Control Desk deployments might have limited or no access to the internet. If you are in this situation, don't worry--you can still install Smartcloud Control Desk content packs... [More]

The structure and format of the IBM SmartCloud Control Desk database changes slightly between releases as new features and enhancements are added to the product. To plan an upgrade or migration, it can be useful to review and analyze the changes to database tables and columns when moving from one release to another. If you are planning on moving your current deployment of SmartCloud Control Desk, Tivoli Change and Configuration Management Database (CCMDB), Tivoli Service Request Manager (TSRM) or Tivoli Asset Manager for IT (TAMIT) to the... [More]

This is a cross post from the Asset Management blog for SmartCloud Control Desk Application Developers. Conditional UI is a powerful tool that can change the behavior of your user interfaces based on the state of the current record or the role of an individual user. See the Application Configuration Best Practices page for mothis wiki article. To implement some conditional user interface use cases, SmartCloud Control Desk 7.x allows you to conditionally change the property values of your widgets. This is controlled in the... [More]

Are you a Developer who configures SmartCloud Control Desk or other process automation engine products to meet your business requirements? Have you wanted to talk to the team members behind the Application Designer and the User Interface framework to ask the best way to configure the user interface? If so please attend an hour-long session on Thursday May 16th @ 8:00 AM CST and bring your questions. If we have a large number of attendees, we will probably mute the phone conference lines and take questions in the text chat area and respond... [More]

The ability to easily create Action Scripts in SmartCloud Control Desk 7.5 is a great new feature for Power Users and developers. The benefits of action scripting vs Java customization are: – Scripts can be migrated from development to production with Migration Manager. – No need to rebuild EAR file – No need to restart the system – Action scripts are less likely to get trampled in an upgrade I have built a simple example of an action script in SmartCloud Control Desk 7.5.1 that... [More]

So, your SAP environment is in place, and you are planning for the next moves. It could be that part of the environment is scheduled to move to the cloud. Or it could also be that business wants to introduce some sleek SaaS player in the set of used applications. You may need to strengthen your backup strategy. The next question is: how will you fit these new tasks in your busy day and keep ensuring tighter SLAs, obtain guarantees on the quality of service from the provider, and still welcome more requirements from business? You need to have... [More]