I bank at the Roseboro, NC branch and I want to compliment Erica on her exceptional service. She is pleasant, knows her business, and is a true asset to BB&T. Thank you Erica for your superior service.

Terrible service! 4 different times in different years they have refused to deposit money into our account because of a technical error on how the check was made out. It had our names, but something else was included. The teller this last time advised us to open an account with that name on it in order to deposit it. On all 4 instances we took the check to a different BB&T and the checks were deposited with no problem at all. The deep creek branch is closing and I refuse to go to this bank again. So frustrating that they have no common sense.

Terrible customer service through teller. Will not go on Fri afternoon ever again. I waited 20 min to make a deposit when i was the only person in my lane. I saw others come and go, and was continually overlooked. I have waited 45 min in line at this same location on a Fri afternoon when they decided to close all but one lane knowing people would be coming after work. There is an unapologetic attitude and overall rudeness especially with man at Teller. This is not the way you should treat customers. I dont treat people this way in my day to day life and neither should they.

Complete idiot of a girl there. Younger girl, probably in her 20s, and full of lies. I went in to close an account due to fraud. I ordered a new debit card and received a temporary one. She told me I would get my new debit card mailed to me in 5-7 business days. A few days later I went to use my temporary card and it was declined so I used cash. A few days later I went to purchase gas and it was declined. After 2.5 weeks of waiting for my actual card to arrive, I decided to go into another branch. It turns out that my savings account was never closed, the temporary card I was given was never activated, and on top of all that, she never even ordered me a new card. Now I have to wait 5-7 business days all over again despite already waiting 2.5 weeks. Terrible service.

Have numerous personal and business accounts with BB&T. All branches throughout Fredericksburg and King George are a pleasure to work with with the exception of Chatham Heights, VA. Asked for certified check and got the run around. Even spoke with the manager,...well actually listened; because she walked away from me after she said her peace. She was a down right B and if it wasn't for all the other branches I would leave BB&T-handsdown!

Been banking with them for the last 20 years. They have always been very helpful up until 6 months ago. Now some of the bank tellers are very rude and inconsiderate. I will be changing banks after today. Talking rude about your customers while they are standing in line is very unprofessional. They are there to do their job not to create gossip about their customers.

Watch out! This bank will pass off counterfeit money and refuse to honor it. They gave me a fake bill and essentially accused me of being careless (or possibly worse) for assuming money from a bank is legitimate. Their tellers are not properly trained to identify counterfeit money and did not even run it through a counting/counterfeit detection machine when she handed it to me. Beware if you are withdrawing cash at this branch.

BB&T sent someone out at a foreclosed property located at 1200 Eric Shelton Road in Westfield, NC. They removed personal property from several buildings that was not located on that property that is in foreclosure. We would like to have the property back, there were 6 tilt sashed Anderson windows (30 x 50), 4 Deer stands, Ladder stand. That was my personal property. They also took metal for a barn that was going to be built on my cousin's land. Please have someone to contact me about this as soon as possible. They were not located on the correct property & even mowed our property without permission.336-870-5277

I have had a very stressful three days where I was charged four overdraft fees, and the only reason I am considering staying with this bank is because of a very nice customer service rep named George, and a very professional employee, Emory, at the Timberlake branch in Lynchburg VA. But a very rude superior, Daryl, at the Wards branch in Lynchburg VA spoke with me in a very rude and unprofessional manner, and I would like to see him fired for his incompetence and atrocious customer service. If I leave this bank it is because of their awful overdraft policy, their lack of communication, their inability to correct their own bank error, and Daryl.

To Whom it May Concern;My wife and I have lived in Annapolis for over a year and she's been a BB&T Client for many years. Today around 3pm she went to the West Street Branch and attempted to cash two checks, but was told she couldn't! She asked for a manager and was told they were all on vacation. She asked them to look up her account and they refused. Their unprofessional behavior is shocking as we were in that same branch about 3 weeks ago. We expect to be contacted a received a formal written apology or she will just close her account and cancel her CC. Disgusted on how she was treated!

Very nice people here, but kindness only goes so far. Waited Almost two hours and the staff needs better training on certain procedures. Witnessed multiple errors that needed to be corrected while there, plus many calls out to find proper procedures for things.

Went to Ocean Pines branch to cash savings bonds. Was told at the Ocean Pines branch that they do not cash savings bonds and was given website to research cashing bonds. However, I called 2 other BBT branches in Ocean City and they indicated that BBT does cash bonds. Seems to me that this teller just didn't want to take the time to cash these. This is a branch that is never busy. Very disappointed with the lack of customer service. Would not recommend this branch to anyone!

Not too good. They did not follow up on an order that I placed on 4|11/18. I was told it would be ready on 4/18/18, however they now say it will be on 4/25/18. I was told when I called today on Apr 20th that someone called me in ref to this, but they didn’t leave a message. I delete most of my calls If I don’t get a message. I’ve been doing business with them for 50 yrs, but this really upset me. They messed up by not leaving a messag. I’m seriously thinking about changing to another bank.

I've banked with BB&T, exclusively (mortgage, car, checking, savings, etc) for 10+ years now.I can honestly say that the customer service has fallen so low that I'm going to close my account.Especially the Millbrook branch off of Country Club Lane.Today was the last straw.Went to cash a bank issued cashier's check in the amount of & $2500.The teller stated that due to the amount of the check, she could not cash it.When I inquired about how long it would take to receive my cash, she stated that it would be on a 2-4 day hold.Here's my issues :#1) **It actually only takes 24 hours to clear, which she only double checked, after I insisted.#2) ** and MOST importantly, she was extremely rude and dismissive about it.So much so, that my daughter looked at me and whispered "wow she's mean".Just surly and obviously unhappy with her job.I was pretty cheerful at first, explained that I needed the cash to go purchase a camper I'd found in Indiana.BB&T is now charging $12 a month for it's customers who don't have direct deposit.I have currently have 3 accounts at BB&T.That's $36 a month. Absurd. But since I have everything online banking and auto draft I've just dealt with it. But that hateful, surly teller today was the last straw. Planters Bank has FREE checking with no minimum balance.

Great bank...always fast, friendly service. Has been a great local bank with local people to deal with since they opened. Sorry they are closing. Not sure where my banking will go from here. But will keep LOCAL!

It has now taken 18 days for them to set up a checking account and deposit a check, which seems like pretty basic banking. Apparently it should clear tomorrow. But guesswork is part of the fun with BB&T! Will I get my money TODAY?!?!? Or TOMORROW?!?!?! They're masters of suspense. Great bank if you enjoy Russian roulette.

3 business 5 accounts. Constant service charges for revues for no reason. Got charges waived. BB$T staff changed corporation into a personal account. cant accept deposits made out to the corporation on the deposit slips unbelievable. Sat in branch for 3 hours still not resolved. If we did not have another bank we would be out of business.

Service personal are nice as pie when they first set you up with an account, after that, trying to reach a real person via the phone is for naught. Several times I have left voice messages to call me back and they never respond. Their 'on-line' web site is very convoluted and somewhat difficult to maneuver around, the format can be confusing and you have to scuttle about various options to actually procure the info you are looking for. I should have done a bit more discerning in searching for a bank as I am a bit sorry I chose BB&T.

Stopped at this branch to deposited my check and received horrible customer service. I was in the drive thru I wasn't greeted or even asked if I needed anything else and didn't receive a goodbye or have a nice day. I will no longer use this branch I will go to another bb&t. I worked at a bank for 13 years and that type of customer service sucks your drive thru person needs to be retrained.

I was visiting Florida and wanted to get a cash advance. I was told the server was unavailable and to use the ATM. I went to the ATM, was charged $.75 to be denied that the cash unavailable. I find out when I get home to Wisconsin that indeed the $400.00 transaction went through. I called the bank & was told the only way to get my $ is to register a dispute with the credit card co. After an hour on the phone with the credit card co. They are sending me the claim form which will take 3-5 days and then I have to fill it out & send it back in to register the dispute. All this time without my $ which was no fault of my own! Thank you BB & T. I will be sure to have my mom who lives in Bartow tell all her friends and everyone she meets about your customer service or lack there of. 0 Stars from me

I called BBT today to inquire about a a package that was accidentally delivered to there location. This bank and I have similar addresses. A Ms White answered the phone and I told her my situation. She informed me she did not of a package and that she works in the back. I asked to be transferred to the front lobby and was informed that I would have come into the bank and look in a drop box. I asked if their was key to this dropbox and she said I don't know. I again asked to transferred to someone and lobby was informed again that I would have to come to the bank and look for myself. What would have it hurt to be nice and just transfer me to the lobby instead of making me leave work drive across town to ask someone else about the drop box or a package that was accidentally delivered to the wrong place? Quality customer service is a thing of the past.

Have been trying to access my online account for 2 days without success. Keep getting "server error, try again later". Tried calling someone about it and cannot get anyone to talk to. I really need to access my account. Could you please e-mail me and let me know what the problem is. Thank you

i WAS JUST AT THE LAUREL MALL LOCATION IN HAZLETON PA AND IT WAS RIDICULOUS. I SAT AT THE WINDOW FOR 10 MIN. W/2 CARS AHEAD OF ME, WENT AROUND TO PARK AND GO IN, ONLY TO FIND APPROX 15 PEOPLE IN LINE. PROCEEDED TO GO AROUND AGAIN TO THE DRIVE THRU AND THE SAME 2 CARS WERE STILL THERE. THIS LOCATION IS NOT CONVENIENT, NOR BIG ENOUGH TO ACCOMMODATE THE AMOUNT OF PEOPLE FROM THE 3 BANKS THAT WERE TAKEN OVER...PEOPLE WANT TO GO AT LUNCH TO DO BANKING, THEY WILL NEED TO BRING A LUNCH TO SURVIVE THE WAIT.

Extremely disappointed with my visit to make a deposit today. I've been a customer at MInotola/Susquehanna /BBT for over 30 years, doing millions of dollars in both my business and personal transactions. I was offended by the appearance of the teller that handled my transactions today.

I have been banking with BB&T for over 40 years and have always felt like they appreciated me as a customer and looked out for me as a customer. That was until this week. I have never seen any company treat its customer the way I was treated at this branch. It is obvious that their culture around customer service is changing for the worse. I do not want to be associated with a company that would treat customers as this branch did. Great that we have competition to choose from.

I have had overdraft paid by BB&T for the past year, due to financial responsibility, after the death of my father. The manager has not returned my calls, so I could explain, and say thanks. Today Melissa Schroeder listened..give her a raise!