Get a list of all open backlogged (open transactions).For each transaction calculate its age.Sort the transactions in descending calculated age order.Find someone, anyone, who can help you get this report everyday, if not, in real time.

Date 1/17/08Building a Balanced Scorecard: “Identifying Key Performance Variables”Balanced Scorecard methodologies have emerged as a proven and effective tool to capture, describe, and translate organizations’ strategic goals, into meaningful objectives at corporate, divisional, and individual employee levels, thereby allowing for the strategies to be successfully implemented. During this exciting event, you will learn how to create a draft scorecard for your function or process, and learn more as we discuss: * Basic concepts of balanced scorecards and how it can be used to improve organization performance * Key concepts behind an effective Strategy Map * How the Balanced Scorecard methodology can be used to drive Operational Excellence and Organizational Alignment

Ok, you want to want to be a Lean Six Sigma Rock Star. This is the first step in reducing your transactional backlogs and transactional cycle times by 50% each in 45 days.Have your employees who resolve your customer issues, cases, complaints, bugs or whatever, document all the tasks they do in a month and how much time is spent doing each task. To make it easy, create a spreadsheet for them to populate. Examples of tasks are; answering email, training, meetings, special projects and so on.After they have done so, review the document to understand how much time they spend doing other things rather than the primary activities and tasks they were hired to do. What are thoughts? What have you learned? What percentage of their total time is doing things they weren’t hired to do?

Step 3: Align your organization’s performance metrics to the organization’s vital few objectives listed in step 2 (cascade these measures to every function, team and person throughout the organization)

Step 5: Assign ownership and accountability of each of the vital few objectives and associated initiatives to an executive that reports to you (do not allow the executives to delegate ownership of the objectives)

Step 6: Let the fun begin!!!!

Communicate, communicate and communicate the status of the vital few objectives in every communication produced.Don’t let the organization confuse other non-critical activities with your vital few objectives.