Diversity doesn't equal sensitivity
Bad behavior is completely overlooked (if not rewarded) unless it interferes with the bottom line
Account managers easily gamed their bottom lines each month, grossly inflating their sales to make it into the top ten
Managers "cracked down" on that, but also enjoyed how the inflated numbers reflected on them
Zero support from management with any problem, even if it is a... major escalation
No loyalty, the employee is only as good as long as they are useful
The hammer will always fall on the lowest person on the ladder
200+ AT&T accounts per person
Management takes the $24 an hour AT&T pays their employees and keeps half for themselves - the other $12 goes towards an occasional pizza party or bonuses, but most employees will never see it
Benefits are awful, no matter how long you are with the company
Overtime forbidden
When it happens, it's micromanaged down to the minute, unless the boss's boss says you can stay

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Advice to Management

Nurture a supportive environment where account managers aren't constantly begging for help
Protect your employees, crimes should not be committed on the floor
Incentivize honesty and loyalty
Pay your employees a living wage

The one thing I will never understand is the fact that WEST likes to focus more on new employees rather than tenured. I worked at this company for almost 5 years and had over a week of vacation that I will not be getting cashed out due to it being a "transition year" so for example if you worked 10 years and accumulated 400 hours of PTO you will NOT get it...I think that is the dumbest thing I ever heard to hold... back vacation that you earned. False promises, Unfair and inconsistent.

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Advice to Management

Focus on the tenured employees and you might be able to keep them longer

Company Updates

West is proud to announce that it received a perfect score of 100 percent on the 2018 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer (LGBTQ) workplace equality, administered by the Human Rights Campaign Foundation. West joins the ranks of many other major U.S. businesses which also earned top marks this year.

The 2018 CEI rated numerous businesses in the report, which evaluates LGBTQ-related policies and practices including non-discrimination workplace protections, transgender-inclusive health care benefits, competency programs and public engagement with the LGBTQ community. West’s efforts in satisfying all of the CEI’s criteria results in a 100 percent ranking and the designation as a Best Place to Work for LGBTQ Equality.