A Business Process Automation Case Study

2018-12-04T19:51:29+10:00David Jenyns

Change is always hard at first but over time, you will become more familiar and accepting of change. Brent responds to a query regarding marketing automation and shares the case study of a business resisting change that would have been useful to implement from the beginning.

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Video transcript:

David: Around the marketing automation work, because you consult and work with a lot of businesses and help them implement this, it is almost like you hire the expert or the consultant to come into the business to help you implement it. You’re too busy to do it yourself. What are some of the biggest hurdles that you see the business owner getting stuck on when it comes to automation?

Brent: One of the issues, particularly with this guy with the buckets and pipelines, is they’ve been carrying buckets very effectively and very profitably for a long time. But they dont see that theyre throwing their work out consistently. They’re making a lot of money by creating a marketing campaign, sending it out and making a whole bunch of money.

But they’re not seeing that the seventy-seven percent of their income that they’re making from this means they have to reinvent the wheel every year to make money out of this. They’re not seeing that they’re doing it in two promotions, why cant they be doing it in six promotions that happen on a calendar that happen on a repeating cycle throughout the year? Then you have a particular time when youre focusing on one aspect of the product and another time when you focus on another aspect of the product. Then you keep on selling in different ways on a repeating basis throughout the year.

I guess they’ve become victims of their success in that example. I cant blame them for having achieved a huge amount of success and not really realising it. You have to argue to get people to systemise or automate a lot of this work. They realise, what we’ve been doing is great and we’ve got commitments around it as well.

That client I showed you at the start, the upshot of that argument or that discussion, was we can either carry your buckets or we can build you pipelines. In the end, they said, lets carry buckets in the short term. They did’nt want to actually build the pipeline in the short term. They had all these commitments to promote other peoples products and they could’nt work on their core business, at least for the next three or four months after that.