Quickly highlight problems and start to take the necessary actions to address them; for example, issues related to a particular business application might be due to the lack of appropriate end-user training rather than the application itself - the investment in extra end user training might be a far cheaper option than continuing to respond to the recurring incidents related to the application issue

Monitor and Report on Service Quality

Get greater insight and transparency into help desk performance

See how long it is taking to respond to, and resolve, incidents and service requests

As the SysAid Manager Dashboard is integrated with the SysAid Service Level Management module, you can also view your SLA performance and history in real-time

Monitor service breaches and define the warning, critical, and maximum breach values based on business requirements

Track Inventory Status

SysAid Manager Dashboard gives you greater insight into the IT assets managed in SysAid IT Asset Management

Understand the status of your asset inventory in real-time

Monitor asset age profiles, manufacturers and models, your organization’s operating system profile, and more

Identify Help Desk Trends

In addition to providing real-time snapshots of your help desk’s performance, the Manager Dashboard shows timelines of open tickets by day, week, and month, allowing you to follow performance over time – and to identify trends, introduce improvements, and make forecasts about the future

Also identify trends, introduce improvements, and make forecasts about the future for your company’s IT asset estate

Built-In and Custom Reports

A wide variety of built-in and custom reports available via SysAid Manager Dashboard will help you to: