Frequently Asked Questions

What comes in the box?
Cuna is the monthly box that enhances the relationship you share with your dog by providing quality products that are proven to help your dog live a better, happier life with you.

Alpha 1: Our launch box doesn’t just contain quality toys that will help you enhance the bond you have with your K9 companion. It also contains perhaps the most crucial thing that most dog owners often overlook, integral vitamin supplements. Much like us, dogs require certain nutrition to function properly, and we’re here to help you support your dog’s optimal health.

When will my box be ship?
Your first order will ship within 7-10 business days. All boxes after that will ship by the end of the month (typically around the 20th)

When am I billed?
If you ordered on or before the 23rd of the month, then your next billing will happen on the 1st of the next month.
Example: IF you ordered on May 22nd, you would be billed next on June 1st.

If you ordered on or after the 24th of the month, then your renewal will happen on the 1st of the following month.
Example: IF you ordered on May 25th, you would be billed next on July 1st.

How do I make changes to my account?
When you subscribe, you create an account that you can log into and make changes to, including updating shipping or billing information, changing dog size preferences, box levels, or canceling your auto renewal. You can login to your account here.

How do I cancel?
When you subscribe to any of the Cuna Dog boxes, you create an account that you can log into and make changes to, including updating shipping or billing information or canceling your auto renewal. You can login to your account here: https://my.cuna.dog/customer/login

Please Note: Canceling your subscription only cancels the auto renewal of the original term. It DOES NOT initiate a refund for the remainder of a term or the original order.

What is the refund policy?
Once you’ve made your purchase, your dog’s gear is reserved and put aside. We do not offer refunds due to the fact we have to reserve a large of amount of gear for our customers. We do this to be as accurate as possible with our projections in order to ensure that everyone gets their boxes in a timely manner each month.

What if I have suggestions or feedback?
We’re here to listen to you and your dog. Howl at us on chat (in the header) or at [email protected]

Can I change the size preference for my dog?
If your little dog grows into a big dog, or you change your mind about which of your dogs gets the box that month, you can make changes to dog size preferences or box levels by logging into your account here and making the changes prior to the next renewal charge.

What if I have more than one dog?
Some of us have more space, time, or resources in our lives to add to our dog family. If you have more than one best friend at home, you can purchase more than one box subscription a month and get multiples!

Who chooses the stuff inside the box?
The products that we put into each box are all made in the USA, and approved by top veterinarians and expert dog trainers.