Value For Money

Media Gallery for Dial Direct Home Insurance

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Latest Reviews

I had to ring to alter my card details, a lady took my call.
Wow what a lovely person, she answered all my questions and sorted my problems in double quick time.
Made my call a pleasure to make…
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Customer_Team's Comment

Written on: 07/12/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service provided and that our advisor was able to help. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

The website had numerous problems. I online chatted to 2 or 3 different staff members , all very helpful. Much prefer to talk to a human,we are not all techno friendly neither am I stupid. Company policy to not call back until quiet time does not make me feel my business is valued. If policy allowed call back immediately my experience and rating of your company would be completely different and I would recommend but the frustration to try and pay your company means I definitely would not…
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Customer_Team's Comment

Written on: 05/12/2016

Hi, I am sorry to hear that you have had a bad experience. If you are still experiencing any issues, please contact our customer service team and request to speak with us. We will see if there is anything we can do to help. Kind Regards, Dial Direct Social Team

Nice to find a Company that provides excellent cover at a good price. Very straight forward to arrange and the lady I spoke to was able to answer my queries in a straight forward and courteous manner. Will definitely contact for car insurance when due. The one thing I would prefer though would be to have a copy posted to me as I don't have a printer…
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Customer_Team's Comment

Written on: 28/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you are happy with our policy cover and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

Looked around for home and contents insurance this site so easy to understand offered everything needed and the payment part simple documents on line, with contact numbers if ever needed. Well done. Lets hope if you are just as efficient if I ever needed to claim 5*…
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Customer_Team's Comment

Written on: 25/11/2016

Hi, Thank you for taking the time to post a review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

The price for building's and contents insurance was very good and it was so easy to do it all online. It includes so much like legal fees and new for old and accidental damage on contents. I would recommend Dialdirect…
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Customer_Team's Comment

Written on: 18/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found the online process easy and are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

I did my Insurance through a price comparison site. Dialdirect came up cheapest but at the same time had everything I needed to insure at the correct value. Most impressed. It's a matter of wait & see now should I need to claim..... how efficient they will be!!…
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Customer_Team's Comment

Written on: 18/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

a great price and great features staff friendly and polite when I rang to check details payment easy to make…
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Customer_Team's Comment

Written on: 17/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

I called today on the 8th november to purchase house insurance today he was so
helpfull and explained everything about my policy.
i needed to get more info so i called back then spoke to a lady, continued to give the same excellent service aron did.
This is my first policy with dial direct and because of the service i can see me taking my carinsurance with them when it matures.
Well done it was like talking to old friends so easy to talk to (no hard sell) just good old customer service…
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Customer_Team's Comment

Written on: 17/11/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

The price and the level of this buildings cover was very competitive. The staff member was very helpful and answered the few questions I had. I hope this is the same when its time for renewal, if it is I'll certainly renew…
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Customer_Team's Response to sulli1's Review

Written on: 17/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

Found Dial direct through Compare the Market.com and decided to go with them as they included legal and Accidental Damage cover and on a like for like basis were a loot cheaper than my current insurers.
No problems going to their site from Compare the Market but had a lot of problems trying to navigate Dial Direct's site. Even with assistance from Live Chat was unable to progress. A promised call back failed to materialise. Same problems with the site the next day so I ended up 'phoning them…
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Customer_Team's Comment

Written on: 14/11/2016

Hi, Thank you for taking the time to post a review. Apologies for any inconvenience this has caused. I am pleased to hear that you found our advisors helpful and they were able to resolve this for you. Kind Regards, Dial Direct Social Team

After my provider put up the premium by a third despite no claims over a ten year period looked round . Dial Direct came up with a fantastic price coupled with comprehensive coverage. The process was also extremely easy to complete to purchase the Policy. An easy website to navigate and very easy to obtain the documentation . Overall a very satisfactory experience…
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Customer_Team's Comment

Written on: 14/11/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

Purchasing my home insurance from Dial Direct was so easy and they offered my everything my previous insurers did but at a much lower price. I am very happy with everything and would recommend to anyone. The girl on the phone was polite and told me everything I needed to know about my policy. The phone was answered promptly…
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Customer_Team's Comment

Written on: 10/11/2016

Hi, Thank you for taking the time to post a review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Every year I check as usual with other companies to compare with DialDirect and once again DialDirect have beaten other quotes with less cover than DialDirect gives me. I remain once again a DialDirect customer as I have saved almost 50% on other well known insurers…
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Customer_Team's Response to BLaverty's Review

Written on: 09/11/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

We found it very easy to see what you were purchasing, with the opportunity of finding the cover you require. It was plain and quite simple…
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Customer_Team's Comment

Written on: 07/11/2016

Hi, Thank you for your review. It is great to hear that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

the policy had exactly what i wanted, with some added features so am very happy…
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Customer_Team's Comment

Written on: 07/11/2016

Hi, Thank you for your review, I am pleased to hear that you are happy with the amount of cover required. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

I found it very easy to get the level of cover that I was looking for, and the price was very competitive, which included home Emegency cover. This is a weight off of my shoulders for another year and I know that I can afford it on my limited budget. It is a insurance policy that dots the i's and crosses the t's…
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Customer_Team's Response to Craftaddict's Review

Written on: 07/11/2016

Hi, Thank you for your review. It is great to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

First time I have used this Company and was delighted with the ease of purchase and the value for money. Well done!…
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Customer_Team's Comment

Written on: 04/11/2016

Hi, Thank you for taking the time to post a review. It is great to hear that you found the process of purchasing the policy easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team