We purchased through Michael Hardy, Crowthorne. I rarely write reviews but they were brilliant. Ian Roach was our point of contact and provided a service that was second to none. He was always very friendly, positive, patient and helpful. Ian was forthcoming with his assistance and successfully problem solved a few issues that cropped up along the path promptly and to great effect. This made the entire process significantly easier and quicker. A huge thanks to Ian and the team. I would recommend... read full review

We had been letting our property through the Wokingham branch after moving to the US, when we decided to sell. We approached Michael Hardy to take care of the sale and they offered us a very competitive rate.
Being 6000 miles away from where the sale was occurring it was critical to have an agent we could trust, was compentent and communicative, and Ian and the team were all of these.
In a very unstable economic environment, they were able to match us with a buyer and obtain a good price for our... read full review

Ian and the team were very helpful from the outset and offered a very good deal. The house was sold in no time (4 days) and after sale service was exceptional with calls returned instantly if not available straight away. Ian was very proactive in ensuring the sale was completed and was always pushing to ensure everything progressed as smoothly as possible. I can't fault the service provided.... read full review

I would like to thank both James and Ian for all the hard work they put into securing a successful sale and purchase of our properties. We recently sold and bought through Michael Hardys and with James and Ian looking after both transactions, we always felt in safe hands. The valuation on our sale was spot on and their advice was always sound and based on years of reliable experience. You can rely on both of them to treat your concerns and questions with the utmost respect and importance. They a... read full review

Comment on agent fees

We found their fees to be very competitive and in line with other estate agents in the area.

Communication was clear throughout the transaction, returned calls when asked to and generally very easy to deal with.
Went the extra mile in photographing aspects of the property in relation to sort out the chatels list and post survey.... read full review

For both the sale of my flat and purchase of new house, both Ben and James could not do enough to help! Ben kicked off the process before moving off and it was an absolute seamless handover to James. Whenever you called the Michael Hardy office everyone in office knew of background and did their best to help. Even near the end when times were getting stressful James remained calm and collected and always professional and did everything he could to help. Unlike other agents i have met Michael Har... read full review

Ian Roach was totally on his game. The whole sale was handled very professionally we were kept fully informed of what was going on and the offers we had. Ian is a very likable person and was straight and honest on all our dealings.... read full review

Sold my house super quickly and smoothly. Cant recommend highly enough. Staff were happy to answer queries and spoon feed me through the process. It was a pleasure to deal with them all .... read full review

I've recently moved to Crowthorne and found our property through Michael Hardy's in Crowthorne. The team we're a great help to my wife and I during the process and kept us updated from start to finish. Ian & Ben we're super efficient and always followed up on any queries raised .
I'd have no hesiatation in recommending the Crowthorne Office and would certainly come back to Michael Hardy in the future !... read full review

Michael Hardy were excellent. They offered a friendly, professional and cost competitive service. They achieved a good price within a sensible time. The sale wasn't without it's complications as we had a long chain and probate to manage and they dealt very sensitively with all parties to ensure everyone was informed. Overall I was delighted with their service and wouldn't hesitate to recommend them to friends.... read full review

By chance I met Tracey on the street about a year ago and because of her and her warm personality I chose Michael Hardy for the sale of my property. I believe they did a very good job for me, and throughout the whole process I had dealings with Ian, Ben, Tracey and Jane, and I found all of them to be helpful and caring, friendly and informative. One very noticeable and important factor was that they all knew about the transaction, so any one I spoke to could answer my questions and advise me. ... read full review

Excellent communication throughout selling process via e-mail and telephone.
Acted in our (sellers) best interests, and this produced an early completion date.
In one instance (dead squirrel found in house) went beyond the expected service by removal of
animal.
All (4) members of the team were conversant with all aspects of the sale, and all were pleasant and professional.... read full review

The guys at Michael Hardy took time to understand exactly what I was looking for, and alerted me about this house as soon as it became available. They didn't bombard me with information on other, inappropriate, properties (unlike some less scrupulous agents in the area). They were very efficient and friendly without being at all pushy. They kept me closely informed of progress, as well as helping with other issues such as the challenge of parking in a busy town centre. I didn't know the neighbo... read full review

The team at Michael Hardy, crowthrone offered an outstanding service from start to completion. They were very professional at every level and always more than willing to help. Our expectations were far exceeded and I would highly recommend them to anyone looking for a stress free sale of property. Michael Hardy sales are a league above any other estate agent in the area.... read full review

I've been looking for a property in Crowthorne for more than 3 years. In that time Ben and Ian have always been friendly, helpful (and endlessley patient) with me.
Unlike some other agents, they document what they say, do what they say, attend all viewings and following up meaningfully. Unlike some other local agents, they feel like they can be trusted - and my experience is that they can.
I'd happily recommend them - having used other agents locally, I'd easily rate Hardy's of Crowthorne as t... read full review

Comment on agent fees

I bought - so it cost me nothing expect my time - Ben and Ian were excellent and never wasted my time.

The whole team at Michael Hardy were great from start to end. They put together a really strong brochure for the house, did a great job of handling the viewings, and making the process easy. They really came into their own once we had a buyer - they moved the sale through quickly, and managed the chain very effectively. When we had a problems with one of the buyers further down, Ben and Ian were amazing, and sorted the problem within 24 hours. I couldn't recommend Michael Hardy enough to anyone!... read full review

My wife and I have recently moved into our wonderful new home in Crowthorne. We were expecting it to be a stressful process but the outstanding service we received from Michael Hardy kept this to a minimum. They were friendly, professional and patient throughout the entire process. Arranging viewings was hassle free and always called back when they said they would and during the negotiation process they kept us fully updated at all times. They dealt with queries promptly and with minimum fus... read full review

We have just purchased a house using Michael Hardy in Crowthorne and the service we received was excellent.
We dealt mainly with Ben and Ian who were very supportive throughout the process and very responsive to any queries. They were very good at monitoring the progress of the sale, keeping in touch all the way and helped us to move along the sale of our property.
All of the staff that we dealt with were very friendly and helpful and I would thoroughly recommend this estate agent.... read full review

We bought a house through the Crowthorne branch of Michael Hardy, and found them to be friendly and professional. Queries were quickly answered, and they were very good at chasing the various parties involved to make sure the sale process went quickly and smoothly. Highly recommended.... read full review

Although professional at all the times the team at crowthorne were friendly and very approachable. They gave honest and relevant feedback and we felt put a lot of time and effort into selling our house. They made what could have been a stressful experience, an enjoyable one.... read full review

All of the Michael Hardy Crowthorne staff were very professional in their dealings with us. They carried out all the viewings, and ensured that the viewers were well vetted and suitable for the property. They also supplied us with written prompt summaries of each viewing, and kept us in the loop all the time. They definitely went the extra mile to achieve a successful sale, and were in a different class to other estate agents we had dealt with.... read full review

Comment on agent fees

Fees were about average, but were reduced in order to offset a lower price than we had hoped for.

Ian, Ben and Tracy , provided excellent service good professional advice and negotiation handling during our purchase of our new home.
In addition they obtained prompt responses to a number of questions raised by our solicitor and by ourselves. They shared their local knowledge that was very useful.
All in all the Crowthorne team provided exceptional customer service!... read full review

Ben did a fantastic job of taking the stress out of the home moving process. He encouraged us to push for a higher value on the property and then got us the asking price. He kept us fully informed throughout and did a great job in chasing through with other agents and solicitors making it hassle free for us. He is honest and trustworthy and is a calming influence in what can be stressful experience. I wouldn't hesitate in recommending him and would definitely use him and Michael Hardy again.... read full review

Having dealt with Michael Hardy previously when selecting property in Crowthorne, we were pleased to use them to purchase a buy to let apartment in the village.
We have known both Ian and Ben for many years and felt completely comfortable in their hands after choosing a suitable property.
The process was reasonably smooth and any minor issues with the purchase were handled competently by the team with good communication throughout.
This was continued by the Lettings department who found a ten... read full review

The initial contact was with Ian Roach who valued the property in excess of my expectations and Ben then arranged about 5 viewings in the first week that were all on time and from viable customers. We accepted an offer a little below our offer price subject to us finding a suitable property in St Neots. This proved not possible and the buyers found another place. Six months later we found a house and returned to Michael Hardy. Ian re-valued Lake End Way and arranged 5 viewings in week 1 that... read full review

Comment on agent fees

The fees appeared to be high BUT as the property was sold (twice) each time within a week it was probably very good value for money. Most people want their property sold as quickly as possible. Have you thought of suggesting a variable rate depending on the time to get an agreed offer?

Both Ben and Ian are a credit to Michael Hardy ! I found them to be experienced, friendly and helpful when selling my property. It genuinely felt that they had my best interests in mind which in my case was proven to be to true as they guided us through our sale.
I wouldn't hesitate to use them again ..... good team!... read full review

I would have no hesitation in recommending Michael Hardy to sell your property. From the start they were knowledgeable and realistic about pricing and both Ian and Ben were extremely supportive and helpful.
Having found a buyer we entered into a very long period where nothing much happened due to problems further down the chain. Ian or Ben kept us informed of the progress and chased other parties where necessary. They were both always cheerful and upbeat and totally professional and importantly... read full review

Having dealt with other agents in Crowthorne, I have no hesitation in saying that Michael Hardy are simply the very best Estate Agent's in Crowthorne!!
No other agent comes close to Michael Hardy's personable approach. Ian and Ben's knowledge of the area and understanding of the local property market is excellent. Having had the pleasure of selling & buying with Ian and his team in the past, I had no doubt that I would be using their services in my recent sale.
This particular sale had its... read full review

We happily recommend the Michael Hardy (MSH)office in Crowthorne for perspective buyers and sellers. As a buyer they provided a very detailed review of the property during our visit. Offering guidance on local schools, local facilities and amenities whilst also offering ideas on potential home improvement. Guidance on planning permission sources was also offered which turned out to be very beneficial.
We believe MSH was very fair and honest during the negotiations and would happily use then f... read full review

We always have had a good relationship with the Crowthorne Team. Ian and Ben are always helpful and we know that they will do what is asked and that they will come back to us with an answer. We have used this office more than once and would recommend them.... read full review

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Last updated at 2:27 PM 14/06/2016 by allAgents

Complaints Procedure

1. Michael Hardy Residential Estate Agents, a Member of The Property Ombudsman who is registered with the Property Ombudsman Redress Scheme, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally by the office manager and in the event that this is not satisfactory then the Managing Director, thereafter if we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write in the first instance to the Principal, Senior Partner or Director at the address as below:

3. Your complaint should be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below.

5. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.