The Wikimedia Foundation is supported the same way Wikipedia is written: with millions of small contributions. That keeps us independent and able to deliver what readers need and want from Wikipedia. Which is exactly as it should be.

Financial contributions 2011–12
A total of 1,130,700 people donated the equivalent of more than $30 million US dollars in over 80 currencies.

Global collaboration starts with a thriving community of volunteers and a streamlined platform that makes contributing to our projects faster and easier. The Foundation works with our community to better understand the challenges our volunteers face in making a project like Wikipedia. Through research initiatives, simplified software, and broad outreach, we're working to increase the size of our editing community and to support the long-term growth of our projects.

The Foundation began developing a visual editor in 2011–12; it will launch in 2012–13. Our research tells us that the need to learn wiki markup is a substantial barrier for people who might otherwise edit Wikipedia, and so the visual editor will eliminate the need for it, making the editing experience much easier and more natural.

In 2011–12, at more than 100 universities in 25 countries, professors assigned their students to develop and improve Wikipedia articles as part of their coursework. Instead of writing essays that would have been read by only a few people and then forgotten, these students made Wikipedia better for readers around the world. The professors say teaching Wikipedia editing skills is a good way for students to gain topic expertise, to improve their information-processing abilities, and to become more conscientious world citizens.

Editor engagement projects encourage participation in the Wikipedia community. They include work aimed at keeping existing editors, as well as engaging new contributors.

This year we launched the Article Feedback Tool (AFT), a new way to involve Wikipedia readers and encourage contributions. AFT helps editors improve articles based on reader comments and provides a low-barrier way for readers to join our community. We also developed new Page Curation software to help the volunteer editors who each day check thousands of new articles for quality. It includes the New Pages Feed, an overview of newly created pages annotated with information that helps to assess them more efficiently.

With our Editor Engagement Experiments, we seek ways to attract and retain new Wikipedia editors through small, rapid improvements. We use a data-driven approach, deploying trial versions of features, measuring their effectiveness at engaging and retaining contributors, and then iterating based on the results. Recent projects include new types of notifications on the site and redesigning core experiences like account registration.

The Foundation focused this year on meeting the next generation of global Internet users where they are accessing our projects: on their mobile phones. That means supporting the thousands of different devices in use today. We want to deliver free knowledge to all the world’s mobile devices, from the most basic mobile phones to the latest smart phones and tablets. We’re partnering with global telecommunications operators and redeveloping our mobile platforms with an eye to the next billion users.

Mobile devices now allow hundreds of millions of people around the world access to the Internet, but the cost of mobile data remains a significant obstacle for many who would benefit most from that access. Under an initiative called Wikipedia Zero, the Foundation is making deals with global telecommunications operators, particularly in the Middle East, Africa and Asia, to offer Wikipedia for free to their subscribers. So far, operators in 28 countries with a total of 205 million customers have signed up. Wikipedia Zero aims to significantly expand in 2012–13.

In 2011–12 the Foundation continued developing our mobile web offering, launching a new mobile site, better device detection software and an Android app. Future mobile apps are in development. In April 2012 we exceeded 2 billion monthly page views to the Wikipedia mobile site, which represents an increase of 187 percent over the previous year. As of June 2012 the mobile site attracted 2.1 billion page views, about 12 percent of all page views for Wikipedia. Mobile traffic is growing even faster in Portuguese (primarily Brazil, from 5 million to 24.9 million); in Arabic (from 2 million to 11.4 million); and in Turkish (from 1.3 million to 8.1 million).

A dedicated team at the Foundation is working with our global community to ensure that Wikipedia and its sister projects are able to support hundreds of languages. This year we developed interfaces for non-Latin scripts (such as Hindi), and right-to-left scripts (such as Arabic), user interfaces for language tools like the Universal Language Selector and the Translate extension, and a collaborative, on-wiki translation system for our projects.

Our global community of volunteers is rapidly changing, much in the same way our projects continue to evolve. The Foundation is working with our chapters, affiliates and volunteers to develop new ways to bring resources and technology to bear on the big ideas in our community. We're also testing new theories and concepts relating to the challenges our community faces, and bringing new data and insights to our technical and programmatic work.

Launched in October 2011, the new Wikimedia Labs are opening up access to our site infrastructure as widely as possible. In this cloud computing environment, volunteer operations engineers can work with an exact replica of the live server system, and thus contribute directly to improving the computing and networking infrastructure of a top-5 website. Like the source code of our MediaWiki software, we have published our complete server configuration files (minus sensitive data like passwords), enabling other sites on the Internet to learn from the solutions that Wikimedia engineers have found over the years to handle a gigantic amount of traffic on a shoestring budget.

Launched in March 2012, the volunteer-driven Funds Dissemination Committee (FDC) helps the Foundation make decisions about how to effectively allocate funds inside the Wikimedia movement, with the goal of helping the movement achieve its mission, vision and strategy. Via this new process, eligible entities in the Wikimedia movement submit funding requests, which are publicly posted and reviewed by the FDC for strategic fit and potential impact. The FDC is a team of seven volunteers from seven countries and eight Wikimedia projects, speaking 13 languages, and with long track records in the Wikimedia movement, including governance at five chapters. Through the FDC process, nearly $10 million will be distributed during the 2012–13 fiscal year. The Foundation also supports an active smaller grants program that distributes funds to individuals and groups. In 2011–12, 54 grants totaling over $1.1 million were distributed to 39 organizations and projects supporting the Wikimedia mission. The launch of the FDC is a big step forward for the Wikimedia movement in devolving power to volunteers, and increasing transparency, collaboration and accountability.

In 2011–12, our servers handled more than 6,000 page requests per second. Since 2001, they have been faithfully storing every single edit to the projects — a total of 1.7 billion. Every year we are supporting thousands of updates and bug fixes for the open source MediaWiki software. The world relies on this critical infrastructure and our team works 24/7 to keep it running at peak performance.

The vast content of Wikipedia and its sister projects used to be stored in only one primary data center in Florida, and served to the world with the assistance of a single caching center. To better protect more than a decade of work by Wikipedia editors, and to enable our half billion readers to access it faster and more reliably, we have been building out a second primary data center in Virginia, bringing the total number of servers to 800 in this fiscal year.

The Foundation supports our projects with our Legal and Community Advocacy team by defending them against legal threats, monitoring legislative initiatives that might harm them, and assisting the community with other critical legal matters. In 2011–12 we revised Wikimedia’s terms of use via an open and collaborative drafting process, in which 120 issues were raised and resolved over a period of more than three months.

I’m a volunteer. No one pays me. But helping edit Wikipedia has become my life’s work. Even though I’m not in the classroom, I’m still doing what I care about most: helping a new generation of students learn, in the language I love.
— Poongothai Balasubramanian, Wikipedian

Wikipedia’s victory was getting the rules — and importantly, the rules for making rules — right, and trusting that the process would lead to substance.
— Ethan Zuckerman, researcher and entrepreneur

And I tell myself every time I contribute to Wikipedia, I’m building a library. I’m able, from my couch, to build a library every day of the year.
— Andrea Zanni, Wikipedian

Wikipedia is perhaps one of the few truly global endeavors that really brings together people from all races, religions, nationalities, points of view.
— Alfonso Luna, donor

I still maintain that this Wikipedia project made a world of difference in being able to write well. And unlike a term paper, which is thrown away at the end of the semester, all the work that goes into a Wikipedia article continues to help people even after the class ends.
— Karl Whalen, student

It’s not just about getting something working for next week, it’s about keeping Wikipedia healthy for the next decade, for the next generation.
— Ryan Kaldari, Wikimedia Foundation developer

This is my wish and one of my dreams and many peoples dreams to make a real change in the world, to make a difference in the world. I think Wikipedia gave me this chance to make a huge difference in this world. It’s like an investment for your future, for your children’s future.
— Ravan Jaafar, Wikipedian

Imagine a world in which every single human being can freely share in the sum of all knowledge.[edit]

For nearly 12 years, we’ve been building a world where information is freely available for people everywhere. In 2011–12, for the first time, we felt that world was seriously under threat. The Stop Online Piracy Act (SOPA) and the PROTECT IP Act (PIPA) were pieces of proposed legislation in the US that might have seriously damaged the free and open Internet, including Wikipedia.

That’s why in January 2012, more than 1,800 Wikipedians made a collective decision to black out Wikipedia for 24 hours in order to raise awareness about SOPA and PIPA. The protest was a huge success: more than eight million people used our look-up tool to find their elected representatives, millions more made their voices heard on social media, and thousands of journalists published news stories. The bills were dropped.

We hesitated before we blacked out the site, because we know how important Wikipedia is to people, and we didn’t want to lightly take it away from them. Plus we didn’t want to squander the goodwill that people feel for the site. Readers trust Wikipedia because they know that, despite our faults, our heart is in the right place. We’re not trying to sell a product or a point of view: we just want to provide useful, neutral, reliable information.

We may never do anything like the anti-SOPA/PIPA protests again. We don’t consider ourselves to be political, and we’re not an advocacy organization. But we’re proud that when it really mattered, we spoke up. We believe January 2012 was when Wikipedia found its public voice, speaking up for those who write and read Wikipedia — and for the ability of ordinary people to share and learn together.

Beyond SOPA and PIPA, in 2011–12 the Foundation focused on its core priorities: improving quality, increasing participation, expanding our reach, stabilizing our infrastructure and supporting innovation. We expanded some of our most successful programs, including the Wikipedia Education program, and we launched Wikipedia Zero. We made significant steps forward developing new features like Wikipedia’s visual editor, the article feedback tool, and new interfaces and apps serving a rapidly growing audience of mobile users.

We’ve got more great work ahead in 2012–13.

We want to thank our donors. The fact that you pay the costs of the site keeps us independent of outside influence, and able to deliver exactly what you want and need from Wikipedia. As it should be.

And we want to thank the people who create Wikipedia — writing it, taking photographs for it, copyediting, working to resolve disagreements, fighting vandalism, creating code, responding to reader questions, and all the other tasks involved.

You’re making information freely available for a half-billion people around the world, and they — and we — are grateful. Thank you for everything you do.

The Wikimedia Foundation operates 11 free knowledge projects managed and built by a community of over 100,000 active volunteers.

Wikipedia® Free encyclopedia

The free encyclopedia containing more than 23 million articles in 285 languages. The most comprehensive and widely used reference work humans have ever compiled. More than 74,000 active volunteers contribute every month.

Wikimedia Commons® Shared media repository

A repository of almost 15 million freely usable images, sound and video files, serving both Wikimedia’s projects and countless other educational and informational needs.

MediaWiki® Open-source wiki software

The leading open-source wiki software on the Internet which acts as the backbone for all of the Wikimedia Foundation’s wikis and thousands of other wiki communities.

The Wikimedia Foundation is a four-star rated charity according to Charity Navigator, America’s premier independent charity evaluator.
In 2012, the Wikimedia Foundation was chosen number one in the “Top 100 Best NGOs” by the Global Journal.

The content contained in this publication is available under the Creative Commons Attribution-ShareAlike License v3.0 (http://creativecommons.org/licenses/by-sa/3.0/) unless otherwise stated. The trademarks and logos of the Wikimedia Foundation and any other organization are not included under the terms of this Creative Commons license. The Wikimedia Foundation trademarks and logos are usually pending trademark registration or are registered trademarks of the Wikimedia Foundation. For more information, please see our Trademark Policy page, http://www.wikimediafoundation.org/wiki/Trademark_Policy or contact trademarks@wikimedia.org.

Visit http://wikimediafoundation.org/wiki/Annual_Report for a PDF or wiki-hosted version of the 2011–12 Annual Report, as well as localized language editions in Arabic, Chinese, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, and Spanish.