I have a PC Financial Mastercard and I'm very happy with
it. However, I just ordered a set of convenience cheques
and I was dismayed to see that you included a plastic
chequebook holder. The environment is a major concern of
mine and I don't believe it's necessary to include a
plastic checkbook holder every time a client orders ten
cheques. Ironically, the cheques came with a note telling
me how environmentally friendly they are.

To add insult to injury, I called the customer support
number and the person I spoke to there ("Kevin") laughed
at me when I expressed this concern. He said he would
"put a note in my file". I asked if anyone would see
it, and he replied that "someone might see it and have
a chuckle". Perhaps he doesn't understand the gravity of
climate change? Perhaps he doesn't care. But surely
there is a better way to deal with a client's concerns
than putting a note in their file so someone can
stumble across it and have a chuckle.

Thanks for your attention to this matter.

Incidentally, I read the fine print on the "convenience
cheques" and realized what a bum deal they are, so I'm
going to go back to regular cheques anyway.