Our People

Bill Osmond

Bill set up Phoenix twenty years ago, and over those years has developed an incredible passion for learning and development. He is particularly interested in designing learning solutions that create sustainable behavioural changes and he recognizes the importance of linking learning, work and performance.

Specialising in Sales and Leadership & Management, Bill’s personal, committed and inspirational approach helps those he works with, be it an individual, a team or an organisation, achieve outstanding, lasting results with a real business impact.

Contact Us

Tel: 020 7234 0480Email: info@phoenix-training.co.uk

Address:
224 Friern Road,
London,
SE22 0BB

About Us

Phoenix Training and Development specialise in making learning stick and helping clients achieve a genuine return on investment. We provide consultancy and training services across all industries. Find out more About Us.

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Strengthen Results

The structured element of the journey has to end at some point but this does not mean an individual's ongoing development does as well. The design of the journey must therefore incorporate elements that continue to reinforce the learning. Participants will be given an opportunity to stretch themselves and continue to create impact with their newly learnt skills and techniques.

Additional reading, targeted activities, mentoring and training opportunities, presentations and the creation of relevant learning content can all work well at this stage.

Develop & Practice Skills

Once a foundation has been built and participants feel they have a basic understanding of a subject, technique or skill, they now need to develop the ability and confidence to use it. During this part of the journey, participants must start to feel better equipped to do things in a different way and this is usually best addressed in the classroom environment.

Role/real plays, plenary discussion, case studies and facilitator feedback form the basis of this stage but workplace assignments and peer to peer conversations can also work well.

Build a knowledge foundation

Not all learning has to be done in the classroom and participants are encouraged to build their subject expertise as soon as possible. This foundation work will also ensure that any time spent in the training room is used appropriately in terms of the all critical practice and group discussion.

E-learning modules, pre-workshop reading, video content, observations and interviews can all play their part.

Commitment to the journey

Traditional training and development often fails because participants only start to think about their development on the day of the event itself. Any successful journey (or programme) requires an investment in time and effort and participants must recognise that they will need to do more than simply turn up. During this phase, participants are asked to think about what they could achieve if they demonstrate high levels of effort & commitment, not only for themselves but for the organisation as well, greatly increasing the levels of accountability.