TEST

Continual testing with the target audience was key to this project. Every single sprint I tested the prototype against the intended user goal.

The test review was done as a project team so everybody could see how customers handled the app.

ITERATE

Because the entire project team was involves in reviewing the user testing, iterating through ideas was much quicker.

Some changes could be made directly in dev, sometimes the prototype was in a good enough state to move into UI & other times it needed to go back through the UX process.

ENGINEER

More of a side note:

I worked with the engineers on a daily basis. They were involved throughout every part of the process. They brought new ideas to the table & made it easy to discuss any complications or limits within the tech. We could sit & chat about the work. The team became stronger because of this mutual respect & friendship.

EVALUATE

Ideally everybody involved in the project would be together at the time of evaluation but this isn’t always practical with busy stakeholders.

New customer requirements are gathered through an in-app survey & an online product forum. The app is monitored through analytics. Analysing the feedback keeps the app fresh & alive.