1. Good communication

Take some time to assess the property inspector’s communication abilities and style. Are emails and phone calls returned in an efficient manner? Do you feel like your questions are answered thoroughly? Pay attention to how a building inspector communicates, because it can be an indicator of how thoroughly he or she will complete your inspection report—and your important decisions depend on this report.

2. Positive customer reviews

What are past customers saying about the inspection company? Is the feedback primarily positive, or does the number of negative reviews make you nervous? While you can always find naysayers, make sure the majority of customer feedback is positive.

3. Consistent, reliable service

New building inspectors are not necessarily bad ones. However, there’s something to be said about a commercial property inspector who is certified and has served North Carolina businesses for a number of years. Years of service can indicate quality performance, reliable service, and good business practices.