T & C

To avoid paying for re-delivery, please make sure there will be recipient at shipping address. No refunds will be made for failed delivery.

Return Policy:

1. Notify us within 2 days of receiving your order. You can also email to admin@isislogistics.net with:
a. Order no.
b. Product to return
c. Reason for return (include picture for initial verification)

Note: requests will be disqualified if emailed more than 2 days after receiving your order

2. Ship back within one week of receiving Return No.

Note: Products shipped back to us without Return No. will be disposed after one week of receipt. No refund/exchange will be made. Products shipped more than one week after receiving the Return No. will also be rejected.

a. Products can only be returned if INCORRECT or DAMAGED. For INCORRECT products, we do not accept returns if original packaging (box, tamper-evident seal, plastic wrap or seal tape) have been removed or damaged.
b. A product is INCORRECT if the product type or color code/name is not as advertised. Product packaging may vary slightly depending on manufacturing batch. A product is considered DAMAGED if found so at the time of delivery.
c. Exchange will be made upon receipt of the original product, subject to stock availability. If no stock is available, refund will be provided.
d. Return shipping cost (if any) will be reimbursed to you once we have confirmed product is indeed INCORRECT or DAMAGED.