It's the middle of February, and our groundbreaking new IBM InterConnect 2015 conference is only a few days away! For all of you that followed our Smarter Process portfolio at the old Impact conference, this will be our new annual venue where we showcase...

﻿ This post is Part 4 in a 5-part series on The Legend of Mobile Smarter Process.
If you are following the Legend of Mobile Smarter Process series, you've probably read Mobile Apps Are Not Enough . And if you are a real diehard, you have...

By all counts, 2015 is shaping to be great year – key market dynamics are changing with hiring returning to the fastest pace since 2007, and US GDP growth forecast to hit a healthy 2.9% for 2015. By comparison, a good 2014 saw GDP grow by 2.2%. In a...

With Turkey Day, Black Friday and Cyber Monday behind us, early indications are that the door busters and lavish promotions didn’t really bring-in the shoppers in 2014 – different reports put Black Friday sales down by up to 11%. Why is this...

This post is Part 3 in a 5-part series on the Legend of Mobile Smarter Process.
We know the customer is king . And, that in order to compete in today’s marketplace, organizations everywhere are looking to differentiate themselves...

This post is Part 2 of a 5-part series on The Legend of Mobile Smarter Process.
In Part 1 of “The Legend of Mobile Smarter Process” we talked about how the customer is king. How everyone has a customer, be they external, internal, or...

Clients are reinventing their operations as they seek to grow their business and the resounding market validation of Smarter Process gives them confidence to pursue these solutions and achieve game-changing results. As clients employ Smarter Process...

This post is Part 1 in a 5-part series on The Legend of Mobile Smarter Process.
The customer is king. If you take nothing else away from this blog please walk away with that. No matter what role you currently fill in the organization you have...

I remember back to the days of my youth when I used to run BPM projects for my clients (ok, you got me, they were business processes re-engineering projects…yes that is how old I am). And the one thing that was always one of the biggest barriers to no...

Last week I published a blog titled Making the Mobile Promise Come True , which introduced many of you to the concept of mobile-enabled Smarter Process. If you read the post or the white paper by the same name, you realize that this...

When I think about mobile technologies today, I often reflect back to on late 1990’s when the internet was just coming into its own. At that point, businesses just needed to have a website. It didn’t necessarily have to be innovative; they just...

At IBM Impact 2014 , many IBM clients shared their experiences with the adoption of Smarter Process solutions that include Business Process Management (BPM) and Operational Decision Management (ODM) technologies. Almost all of the speakers used the term...

I believe that 2014 is turning out to be a momentous year for IBM Smarter Process solutions .
Cunningham Lindsey, a client for IBM Business Partner, BTP, and HML, an IBM client, both won 2014 Gartner BPM Excellence Awards for APAC and EMEA, respectively....

Personalized Customer Experience is the theme across the industries for banking, healthcare and life science (HCLS), and retail for the past two days at IBM Impact .
This morning, one of our retail customers spoke about how they bring a unique...

by David Millen, VP, Smarter Process, IBM
In May of 2013, IBM announced Smarter Process to 9,000 people at our Impact conference as an approach for reinventing business operations to be customer-centric and help clients create instant,...

by Ashok Iyengar, Technical Lead, Worldwide Cloud Services
Remember the days when it used to take weeks to get the hardware and software to set up the golden topology of the IBM BPM Advanced Edition? With the BPM Pattern on IBM PureApplication System,...

by David Millen, VP, Smarter Process, IBM
Is your company easy to do business with? Are your business operations designed with your customer in mind? These are key questions that organizations face today.
To help answer these...

Today's consumers demand transparency. To be first in this winner-take-all world, organizations must re-imagine their business and their relationships with customers in new and exciting ways. You can learn about advances in IBM's Smarter Process...

Explore how to make every mobile transaction secure, build an agile approach to mobile application delivery, and use mobile analytics to improve business outcomes during IBM Impact 2014, from April 27 to May 1 at&nb...

If you guessed Impact 2014 is all about being first in creating new business models for "disruptive" technologies — Mobile, Social, Cloud, Big Data, Internet of Things, Security — you're absolutely right! It's all about...

by David Millen, VP, Smarter Process, IBM
I often find myself facing a daily problem and thinking "I should find a better way of doing this", but after evaluating the work involved to build the solution, I decide to stay with the...

John recently had a fender bender at the local gym parking lot. Nobody was hurt, but his car was in need of repairs and he simply wanted to make things like they were before the incident. Unfortunately, it turns out he had a lot of work to do with his...

At a conference, recently I asked a question of the audience: "How many here already have a mobile project related to Smarter Process ?" About 5% raised their hands. My next question was "How many here believe they will have a mobile...

“ Customers expect every company to offer services like web retailers. They want to see everything in real time, putting pressure on our systems and operations.”
– Head of IT and Business Solutions, energy and utility company, UK
...

IBM WebSphere is making several product announcements that help to build out 3 capability areas that are key to today’s leading enterprises. In this new era of smart, WebSphere is enabling the building and integration of mobile , cloud , and...

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