Returns and Refunds

Shipping

Our items require both tailoring time/ processing time and shipping time, change based on fluctuations in seasonal demand. Each product page will display an estimated tailoring time/ processing time calculated based on these factors. To ensure you receive your order on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.

Cancellation Policy

We understand that our customers sometimes need the flexibility to cancel orders for a variety of reasons. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

- Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders cancelled more than 72 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.

-Items can be cancelled for a full refund up until shipment.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Sign in to My Orders to proceed.
• When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com", your payment has been confirmed.

Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the product has been made to your order specifications. Try on your dress, accessories, shoes or clothing as soon as possible without removing the tags, altering, or washing the products
If you are returning or exchanging dresses, shoes, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Defective, Damaged or Mis-shipped Items

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items or you can choose to exchange your item. You just need to provide the proof of the problem to our Customer Service. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

Sizing or Fitting Issues

Items that do not fit properly but fit the specifications you provided cannot be returned or exchanged. Generally, due to differences in measuring tools and methods, there will be 1-2 cm error existence .So you must refer to our measurement guide and size chart very carefully before you select the size.

Please note: if your order’s size differs too greatly from our size chart, and you are confident that you have received the item in the wrong size, please contact Customer Service to see if a return or refund is possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on LightInTheBox.com.

Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped.

However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

*Things To Know About Our Coats & Jackets：

1) All of our furs are natural animal furs, each one is unique and may differ slightly from the picture.
2) Fur Loss: Natural animal furs may suffer from a tiny bit of hair loss. When you receive your fur, you should shake and tap it to help refresh the furs. There may be some fur loss in the first few days.
3) Sewing: Our furs don’t come from a single animal and instead are sewn together. In some cases, there may be obvious stitching in small spots.
4) Odor: In some cases, our leather products may have a minor odor when you first receive them. This is natural. We recommend that once you receive a leather product, you keep it in a well-ventilated room at first, until the smell has cleared.

If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.

Return Process

1) Contact Customer Service within 7 days (30 days for defective or incorrect items) of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has approved your request, please send the item within 5 days and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

Customer Reviews

ludovic | Verified Purchase(Posted on 12/17/13)

Thanks i received this already,in very good quality
56 people found this helplful.

motte | Verified Purchase(Posted on 12/17/13)

Perfect +++++
83 people found this helplful.

patrick | Verified Purchase(Posted on 12/17/13)

Exactly as seen on the picture
69 people found this helplful.

salvi | Verified Purchase(Posted on 12/17/13)

good seller, fast delivery good product
6 people found this helplful.

Grant | Verified Purchase(Posted on 12/16/13)

Got it really quick!! thankx
29 people found this helplful.

Gough | Verified Purchase(Posted on 12/16/13)

thank You, now we done business
64 people found this helplful.

Baptiste | Verified Purchase(Posted on 12/15/13)

A++++++++++thank you for the free gift.
25 people found this helplful.

Leonard | Verified Purchase(Posted on 12/15/13)

Very happy thank you
91 people found this helplful.

Bratton | Verified Purchase(Posted on 12/15/13)

Hi, I received my package yesterday. Thanks
22 people found this helplful.

Morgan | Verified Purchase(Posted on 12/15/13)

VERY FAST SHIPPING. EXCELLENT PRODUCT! THANKS
13 people found this helplful.