Seasonal Partner Services Representative

Company: Mommy Jobs Online
Location: Altoona
Posted on: May 18, 2019

Job Description:

Our team is passionate about helping people go skiing and
snowboarding more often! The Role: We established high-performance
Partner Services Team enhances our partners experience with
world-class enterprise support and account management. We are
looking for highly motivated and talented candidates to fill our
Seasonal Partner Services Representative role in order to better
support our Partner Services Team during our high-season. If you
have experience with eCommerce platform solutions and experience in
supporting Customer Success or Account Management teams, this may
be a fit for you. This position is an outstanding opportunity for a
smart, energetic, and detail-oriented person. Apply if you
genuinely love helping people and solving their problems. If youre
passionate about the success of partner relationships with our ski
industry partners, we want to hear from you. Core Responsibilities:
Work closely with the Partner Services (PS) and Sales Teams to
successfully complete partner related requests. Manage phone and
ticket queues, including weekend and Holiday coverage (November -
April) Data Maintenance: Auditing systems and updating data through
custom software interface. Ticket barcode reconciliation and
allocation. Reloading ticket inventory upon request or as needed.
Loading new and updated data to our inventory database with
assistance from senior team members. Process resort closures by
modifying inventory and updating internal departments. Modification
of ticket product details that affect our website offerings.
Running and emailing reports on behalf of the Partner Services Team
or for partner contacts. Completing Quality Assurance (QA) on all
inventory data points uploaded to our website. Process payments,
refunds, and credits when necessary. Be the voice if the company to
resort partner contacts. Ad Hoc projects. Requirements 2+ years of
experience providing customer support, hospitality experience, or
account management support. (For an internet e-commerce, SaaS, or
travel site is preferred.) Working knowledge of the ski or travel
industry. Extensive experience building effective client
relationships through positive communication, honesty and trust.
Outstanding written and verbal communication skills. You will need
to explain complex ideas to partners, so writing and speaking with
clarity and precision is a must. Great troubleshooting and
analytical skills, constantly making improvements to our process.
Compassionate and level-headed. You must be able to confidently and
calmly serve high value partners in all types of situations,
resulting in positive outcomes. A great teammate. We are a highly
organized and efficient team. You should be extremely
well-organized and comfortable collaborating with your team to
solve diverse customer inquiries and issues. Able to roll with
change and solve problems. We need your continuous input on how to
make our company better. Fun! Our team can get a little weird at
times. We embrace fun and seek balance with work and life. Schedule
Expectations Training (first 1-2 weeks): Training will occur during
normal business hours, generally 9am-6pm PST. During Season
(roughly September - April): Saturdays through Wednesdays
(Thursdays and Fridays off) - 6am - 3pm PST Availability to work
winter holidays to ensure proper partner coverage. November -
Thanksgiving, Black Friday, Cyber Monday December - Christmas Eve,
Christmas Day, New Years Eve January - New Years Day, MLK Day
February - Presidents Day Schedules may change based on business
needs. Bonus Points Bachelors degree. 1-2 years experience
supporting Customer Success and Account Managers for an internet
eCommerce site. Familiarity with Salesforce, Zendesk, and other
Software-as-a-Service is a plus. Familiarity with GoodData and
Google Analytics is beneficial. Knowledge of Photoshop, Excel, and
HTML/CSS are nice to have. Ability to speak, read, and write in
Spanish or French at a conversational level is a plus. What is in
it for you? Competitive hourly pay (starting at $17/hr) Work
remotely Nice deals on lift tickets! Fun, outdoor activity focused
culture To Become A Member: Please visit mommyjobsonline.com and
click on Join Now and select the Customer Service WAH Job Bank
Registry to become a lifetime member to get connected with this
client. Please email us your resume after you register with your
qualifications and work history. Please reference agent id code
MJOLbrittany on your registration submission. Please feel free to
consult with us if you have further job related questions about our
company at 14054186160. Related Keywords: Customer Care, Customer
Service, CSR, At Home, Work Remote

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