We offer a 100% satisfaction guarantee. If you are not completely satisfied with our product, we will gladly accept a return for exchange or refund (less shipping), provided it is returned within 30 days after receipt and is received in new condition. Personalized items are not returnable. To return a MyTeamPrints.com product, simply repack the item in its original packaging. Include your original packing slip, or if you don't have a copy, include your name, address and email address. Tell us your preference for exchange or refund. We suggest you insure the item being returned as we are not responsible for damaged return products.