Pets are allowed for a non-refundable charge of $75 per night plus a refundable $50 deposit. Pet Sanitation Fee is $50 if applicable. Please call hotel directly for additional details. ADA defined service animals are also welcome at this hotel.

TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

2.05Rooms

1.05Service

2.05SleepQuality

1.05Value

2.05

“Bad cleaning service”

Feb 18, 2013Dagmar F, Dallas

Teh staff was very cordial but there was no cleaning or refill service of any sort. I paid $160 and didn't even get my coffee refilled, sink cleaned, bath towels changed or bed made up. The room was left the same way as I left it for 2 night in a row. I wont be back ever to Wyndham suites hotel.

Read management response to this review.

Management response from HospitalityMgr, Manager

Hawthorn Suites is an extended-stay brand with condo style suites. As such, the housekeeping offered may be different than what some are used to at full-service transient hotels. Hang tags on the towel racks and magnets on the kitchen refrigerators explain the housekeeping offerings and schedule. The Hawthorn Suites brand offers "Light Touch" Housekeeping Monday-Friday which includes bed made, trash emptied, and towels replaced if left on the floor. For guests staying a week or more, we additionally provide a full "Deep Clean" service every 5 days, which includes linens changed, dishes washed, bathroom sanitized, and amenities replaced. Your reservation shows you arrived Tuesday 02/02/13 and departed Friday 02/15/2013. According to our records, Light Touch service was performed on Wednesday during your stay and we additionally spoke to the housekeeper that performed the service to confirm that it was provided. The housekeeper that cleaned the room is a long-term employee with 12+ years of service who has worked many roles, (including Front Desk & Housekeeping Supervisor) and we have every confidence that the service she provided is consistent with Wyndham brand standards. Housekeeping service was not performed on Thursday during your stay due to the "Do Not Disturb" magent being placed on the door. Housekeeping returned later in the day and the "Do Not Disturb" magnet was still on the door, so no service was provided. We are sorry that you do not feel you received value for the nightly rate, however, please note that your stay was during a city-wide convention which is why the price varied from our standard nightly rate. To secure the best possible rate, we encourage travelers to avoid the city during the annual Farm Machinery Show, Mid-America Truck Show , and Kentucky Derby, unless traveling to the area to attend those events.
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