911, what is your emergency?

The Colorado Springs Police Department has a staffing shortage, and they claim it’s due to an inability to find qualified staff. The shortage is resulting in callers having to wait several minutes during peak times to speak with a dispatcher. The center’s manager, Renee Henshaw blames the shortage...

The FCC has fined Sprint $1.2 million after finding failures in their ability to provide captioned 9-1-1 services to disabled users. The outage occurred between March and September 2014, and stopped callers from being able to reach emergency services. Along with Spring their contractors Hamilton Relay and InnoCaption...