Stuart Pallen

Duplicate entries

If you could track MAC addresses on protected systems it would be easy to find duplicate computers even after they have been imaged or renamed.

Maybe even have a feature to point out the duplicated MAC addresses.

1 person likes this idea

John Watson

said
over 3 years ago

Stuart,

Thank you for the post, the feature you are suggesting already exist in the current VIPRE 7.5 release.

There is a process to cleanup duplicate machines but in order for it to process correclty the machine name\ domain name combination must be identical for it to properly remove duplicates. We wouldn't want to automatically remove the wrong machines from your console by mistake.

As for the Mac address it is sent in the agent calls from the VIPRE agent and input into the database. The column is hidden by default. To show it right click on a column and select column chooser. Then find the Mac address in the list and drag it up to the columns so that it displays on the protected tab.

I hope this information is helpful.

S

Stuart Pallen

said
over 3 years ago

The issue is Machine names change sometimes. Using MAC address would be a more consistent way to track.

Thanks.

John Watson

said
over 3 years ago

When a machine name changes it should update it original entry in the catalog. It is usually when the domain name or workgroup name changes that it may makes a duplicate.

The Mac address are already tracked and added to the database.

S

Stuart Pallen

said
over 3 years ago

This is interesting, so if I image a machine and give it a new name, then install viper it will change the name of the listing is use to have pre-image?

If so you guys rock.

John Watson

said
over 3 years ago

Imaging and renaming machine are slightly different.

We try to use a unique combination of machine name \ domain name, mac address and UUID to properly identify machines and remove duplicates. Some VDI software does cause duplicates to be created but they can be auto removed with the policy setting for not communicating machines. If the duplicate goes into a not communicating status for the period of time specified in the policy the VIPRE server will remove it after that period of time expires. The minimum is 7 days, and it doesn't work on entries in the agent shutdown status only the not communicating.