Online Return Policy

WHAT CAN I RETURN OR EXCHANGE?Your satisfaction is our number one priority. If you are not happy with your order for any reason, we’ll be happy to take the items back by mail or in-store within 21 calendar days of receiving your order. Please note: earrings and clearance items are "FINAL SALE" and cannot be returned or exchanged unless the merchandise was found to be defective. Please complete and enclose this form with your returned items.

Red Coral Fashion merchandise must be in the same condition and packaging in which you received it. We can only accept returns if the merchandise was directly purchased from our online website at www.redcoralfashion.com. At this time, we cannot process returns from our Red Coral retail stores. We are also unable to offer in-store pick-up for online purchases or the option to reserve items at your closest retail store.

Any item(s) purchased online can only be refunded or exchanged in-store at our Heartland Boutique in Mississauga, Ontario, and online by mail/courier only. Item(s) cannot be exchanged or refunded at any of our Authorized Dealers. If an item was purchased at an Authorized Dealer store and there is a concern, you will have to inform the store you purchased at. We are not held responsible for any items once the Authorized Dealer has purchased from us.

HOW CAN I RETURN ITEMS? (In-Store or Online)

a) ONLINE RETURNS

Easy, convenient, and hassle-free

We can credit your original method of payment

Shipping charges will not be refunded

Exchanges cannot be made

With the original invoice receipt and tags attached to the item(s), you must request a Return Merchandise Authorization (RMA) number to start the process. Returns must be received at our Distribution Centre within 21 days of receiving your order. The customer is responsible for the cost of return shipping, unless a return slip is provided.

How do I get a RETURN MERCHANDISE AUTHORIZATION NUMBER?

Log in to your account at www.redcoralfashion.com and click on MY ACCOUNT, then click on MY ORDERS.

Click on VIEW ORDER.

Click on RMA and REQUEST NEW RETURN.

Select the item(s) you wish to return and fill in: Quantity to return, Reason, Condition, and Resolution, and click SUBMIT REQUEST.

Please allow the admin to review and approve before shipping your order to us.

Item(s) must be returned in its original packaging. If the original parcel is damaged for delivery, please use a parcel that is similar to the original. To return the item(s), please use a delivery carrier that is convenient for you. Please note, if the product(s) is deemed defective, the cost of delivery will be covered by Red Coral Inc. Otherwise, any additional delivery charges for returns/exchanges will be made by the purchaser.

Did your order qualify for the Free Shipping Promotion (Orders over $100 before tax)? If you are returning item(s) that result in your orders sub-total being below any Free Shipping promotions’ qualification, the Free Shipping promotion is canceled and shipping charges will be applied to your refund. Shipping charges are non-refundable unless otherwise stated.

How will I be refunded? If you ordered with a credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a credit card was used in combination with a Gift Card or Store Credit, the merchandise amount of what the item was paid on will be refunded back to what it was paid with.

b) IN-STORE RETURNS

Returns are free of charge

You can instantly exchange your item(s) for something else

Our sales associates are there to answer any questions or concerns

How do I get a RETURN MERCHANDISE AUTHORIZATION NUMBER?

Log in to your account at www.redcoralfashion.com and click on MY ACCOUNT and MY ORDERS.

Click on VIEW ORDER.

Click on RMA and REQUEST NEW RETURN.

Select the item(s) you wish to return and fill in: Quantity to return, Reason, Condition, and Resolution, and click SUBMIT REQUEST.

Your order will be available at the Heartland store in Mississauga, Ontario within 4-6 business days (unless otherwise) after you’ve received our “Ready for pickup” notification email. If you do not pick up your order within that time, your order will be returned to our Distribution Centre and you will no longer be able to claim your items.

Please bring your online order invoice and the item(s) you wish to return to your preferred Red Coral Fashion store. Refunds will be issued using the same method of payment used for the original purchase. For any inquiries, see conditions above.

If you have any questions, please do not hesitate to contact our Customer Service Department by email at admin@redcoralfashion.com or by phone at 1-866-788-7608 (Toll Free).

SHIPPING RATES:

For across Canada, we charge a flat fee for every item you purchase. The rates are as followed:

For the United States, we charge a flat fee depending on how many items you are purchasing:

1 - 3 items: $20 CAD 4 items or more: $35 CAD

Any additional custom/duty charges and taxes are the responsibility of the customer.

We use Canada Post as our primary shipping company. For any questions or concerns regarding shipping, please email admin@redcoralfashion.com.

CLEARANCE MERCHANDISE: Please note that all clearance merchandise is FINAL SALE; no returns, or exchanges.

PRICE ADJUSTMENTS:If a promotion was missed, you are not eligible for a price adjustment. Items purchased with a promotional discount are also not eligible for price adjustments. See the offer associated with the specific promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments.

A price adjustment for an online purchase will not be made in a Red Coral store.

We will not make price adjustments on online purchases for items featured in clearance pricing events in Red Coral stores. Sorry, there are no returns or exchanges on final sale merchandise, either online or in stores.

Please see a manager with any questions or comments regarding our Customer Service Policies. These policies are subject to change at any time at Red Coral Inc's sole discretion.

MODIFYING AN ORDER:If your Order Status is still in the "Processing" status, you can edit your order by contacting us at admin@redcoralfashion.com as soon as possible and let us know what changes you would like to make. We will try our best to accommodate.

Any other questions or concerns regarding www.redcoralfashion.com, please email admin@redcoralfashion.com.