More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

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...deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention.
Customerservice and good customerservice:
Customerservice...

...Good Service Encounter
Mr Harry had made a large room reservation on 5th October at Golden Hotel for his son birthday function. Upon the booking of the function room, he received the confirmation slip from the service personnel, Susan, who look forward to seeing Mr Harry on 5th October. She then acknowledges the customer with a smile as she direct him to the door. On the 4th October, Susan made a phone call to Mr Harry to confirm the booking of the...

...Excellence in customerservice is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations.
Customers expect certain things when they walk into a business, and those with the highest level of...

...Providing customerservice
Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a...

...Wal-Mart CustomerService
The Walmart’s history goes way back to 1996, when the first store was open by founder Sam Walton in Roger, Ark. Sam Walton Believed firmly in customers getting the best service possible. Competitors doubted Sam when he share his idea of low price along with great customerservice. Walmart was built on the principle that customers comes first no matter what. Sam rely...

...“Types of Jobs”
CustomerService Positions
There are several types of customerservice jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customerservice management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer...

...Demonstrate understanding of customerservice.
QCUS3-001
1) Describe how their organisations service offer meets customer expectations.
In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to...

...AC 1.1 Discuss reasons for using customerservice policies in your business organisation.
Aloft London Excel does anything that the guest can sense and will become part of his/her experience with the organisation .Everything Aloft London Excel is doing for the service of our guests will either add value or take away value. All behaviours must be on brand or reflect the brand personality.
Aloft London Excel uses...