Do you have a conflict – large or small – with a colleague, employee, or client that is hurting your performance, and making it hard to get things done? What would you do instead if you didn’t have to deal with this anymore?

Description
Do you have a conflict – large or small – with a colleague, employee, or client that is hurting your performance, and making it hard to get things done? What would you do instead if you didn’t have to deal with this anymore?

Specific topics include:

You will learn strategies and tactics to

Truly understand the situation

Determine your needs

Clarify your colleague’s needs, position, and point of view

Develop a strategy and possible approaches to resolve

Prepare for conversation(s)

Plan for objections and alternative

Objectives

Participants will learn to improve productivity by addressing conflict and preventing it from taking up time and energy.