4. You may pay for services or goods via our secure payment gateway online using a credit or debit card, or in cash upon arrival at kitesurf lessons.

5. For goods purchased you will be notified of the tracking number and estimated delivery day after you place your order. All postage for all products is FREE in the UK and the estimated delivery time is 3 - 5 days.

6. Kitesurf lesson vouchers are valid for one year from the date of purchase.

7. You may return goods purchased in their original unused condition for up to 30 days from the date of purchase for a full refund. You will need to pay the postage for the goods to be returned.

8. Kitesurf lessons and Kitesurf lesson vouchers may be cancelled up to 7 days from the date of purchase for a full refund. Kitesurf lesson deposits are non refundable.

9. Once you have started a kitesurf lesson within the 7 day cancellation period, you are not entitled to a refund.

10. If you find you have made an error in your order after you have placed your order please contact us by email: christine@thekitesurfandsup.co

11. For kite colour preference we will endeavor to supply your preferred colour, however where your preferred colour is not available we will supply an alternative colour. If you wish to purchase a specific colour of kite only, then please check with us whether it is in stock before placing your order by sending an email to: christine@thekitesurfandsup.co

12. Please note, our shipping prices do not include any customs or duties payable to bring goods into your country. You will be liable to pay any customs or duties payable upon your goods upon arrival in your country. This is primarily applicable to countries outside of the EU.