Student Support Services

Student Support Services

The Student Services & Administration Manager, Director of Studies and Trainers of the College are available to provide general advice and assistance with matter such as:

Studying

Student who experiencing difficulties with study must contact the Director of Studies for further assistance.

Accommodation

We have a network of homestay providers to cater for a wide range of budgets but with safety and comfort as the foremost concerns for our students.

Counselling

Our multilingual Student Services and Student Services & Administration Manager have an extensive knowledge of NSW Business College programs and services, as well as other educational and vocational pathways, so they can help you see ‘the big picture’. They can also give you help or advice on health related issues, personal problems, and referral to external services such as legal and medical.

Students requiring special or intensive assistance must contact the Student Services & Administration Manager who may refer them to external support services if required. Students requiring individual training needs must contact the Director of Studies for further assistance.

Change of Address

Upon arriving in Australia you are required to advise the College of your residential address and telephone number and of any subsequent changes to your residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000 the College is obliged to serve a notice at your last known address if you breach a student visa condition relating to attendance: or academic performance. The College may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interests to ensure that you always update your address details at the College to ensure you receives important information about your course, fees and possible breaches of your student visa.

Additional information on student visa issues is available on the DIBP website at www.immi.gov.au.

Student Orientation

Orientation is conducted on the first day of commencement. Its purpose is to fully inform new students of most aspects of life at the College and to provide an introduction to studying, Sydney’s costs of living, transportation, facilities, banking and accommodation, culturally appropriate and age sensitive. In addition College staff will be introduced, a tour of the College and the local area will take place and an opportunity to ask questions will be given.

Use of Personal Information

Information is collected during your enrolment in order to meet the College obligations under the ESOS Act and the National Code 2007; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law.

It is a requirement of the Australian Quality Training Framework that students can access personal information held by the College and may request corrections to information that is incorrect or out of date. Apply in writing to the Student Services & Administration Manager if you wish to view your own records.

Course delivery

A number of approaches to course delivery are used by College staff. Course delivery approaches may include: teacher led classroom delivery; workshops; seminars; and tutorials. During class time students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations.

Course assessment

A number of approaches to course assessment are used by College staff. Assessment approaches may include: observation of performance in class, workshops; case studies; projects; assignments; presentations; role plays; written tests and exams.

Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for.

Students will be given an opportunity for at least one reassessment for any competencies not achieved on the first attempt.

Recognition of prior learning (RPL)

Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have the required competencies. Application may only be made after enrolment and payment of fees and must be made using the RPL application form that will be provided during orientation.

Competencies for which RPL is being requested may have been developed through formal education and training, through work experience or training or through life experiences.

After RPL is granted a student’s course schedule must be reviewed and any reductions in the scheduled attendance and the reasons for the reduction recorded and placed on the student’s file.

Any course duration reduction as a result of RPL granted to students must be indicated on the Confirmation of Enrolment if granted prior to the issue of a visa or on PRISMS if granted after the issue of a visa

Credit transfer

Exempting a student from enrolling in and being assessed in a unit or units may occur as a result of students been granted recognition for having completed the identical unit or units at another Registered Training Organisation.

After Credit Transfer is granted, a student’s course schedule must be reviewed and any reductions in the scheduled attendance and the reasons for the reduction recorded and placed in the student’s file.

Any course duration reduction as a result of Credit Transfer granted to students must be indicated on the Confirmation of Enrolment if granted prior to the issue of a visa or on PRISMS if granted after the issue of a visa.

College Facilities

The College is located in the Central Business District of Sydney with very convenience access to trains and buses. The College has general-purpose classrooms, Internet access, student facilities for study and computer access. The College has computer facilities with the latest software to facilitate the acquisition of language skills through individual learning. The College has also made the library resources access arrangement in place with GALE CENGAGE Learning, and further detail information can be obtained by contacting the Student Services & Administration Manager.

Students will be given at least 20 working days before the relocation of the training premises.

Visa refusal by the Australian Government

Where a prospective student is refused an initial student visa by the Australian Government, a full refund of course fees will be made. In order to receive the refund, students will have to provide authenticated evidence of the student visa refusal to the College.