Office Policies

Appointments

Appointments can be made Monday through Friday by calling our office during our scheduled office hours. Be assured, it is always our intention to evaluate sick patients in need of acute care on the day of their call.

Getting Ready for Your Visit

In order for us to provide the best possible care for you, it is very important that you bring the following items to your visit:

New Patients:

Photo ID

Insurance card

Patient Demographic form

HIPAA Acknowledgement & Authorization form

Healthcare Pledge form

A list of your current medications

Your vaccination record

Medical Records pertinent to the topic of concern

Returning Patients:

Photo ID

Insurance card

A list of medication changes since your last visit

A list of vaccination updates since your last visit

Prescription Renewals

Prescriptions are renewed on a same-day basis during regularly scheduled office hours. Where patients fall outside their recommended follow-up interval, we will likely require that the patient be seen in our office prior to medication renewal.

After Hours & Emergency Care

If you are experiencing a true medical emergency, dial 911, or head to the nearest emergency room. If you need to reach our on-call physician for a medical urgency, we provide 24-hours a day, 7-days a week coverage via our office telephone number and automated prompts. Although our office does not practice telemedicine, you can expect to be directed to utilize a local Emergency Room or Walk-In center, if you have a matter of medical acuity in need of attention outside of scheduled office hours. If you need to leave us a message after hours, you can do so by also using our automated telephone answering service and following the prompts to leave your voicemail message for our next business day’s attention.

Financial

All office visits are payable at the time of service. We accept cash, checks, and most major credit cards and debit cards. Where we participate with most insurances, we will bill your third party carrier for services rendered. Once the insurance carrier determines a patient’s cost sharing responsibility, we will issue a statement to your billing address. Patients with visits occurring after insurance determinations of a cost sharing responsibility will be expected to pay their balance prior to their visit. Subsequent statements are issued on a rolling 30-day basis and will incur additional fees. Please contact our billing office at (877) 938-7633 should you have any financial questions or concerns.