We will respond to all queries within 24 hours, Monday to Friday, excluding holidays.

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Shipping & Returns

Due to recent events, we kindly ask you to please defer the return of your purchases. We have extended our return period to 60 days for all orders placed starting from 1 March, 2020, so you have more time to decide if you want to keep or return your purchase..

Our Services

Company

At YOOX NET-A-PORTER GROUP, we are committed to ensuring that individuals with disabilities can access all of the goods, services, facilities, privileges, advantages, and accommodations offered by YNAP and KARL LAGERFELD through the website https://www.karl.com, and its mobile version. Please be aware that our efforts are ongoing as our current website provider implements the relevant improvements to meet WCAG 2.1 AA guidelines over time.