What can I say – I’m very impressed!!! The magic box arrived on Friday. After the first sound checks with my in-ears I went straight out and bought a pair of studio monitors from Yamaha (HS 7). That sounded really good and it was great fun going through the works presets. This weekend I’ll get down to sorting out my own sound properly. I’m looking forward to the first rehearsal with my band colleagues.

Now a few words about you and your service. It really is the best I’ve experienced for years. From the very first contact and the fast reply (on a Sunday evening!) to the personalised interim information and the prompt delivery after the Axe shipment arrived from America – perfect. The homepage is great too, with forums, information and downloads – just how it should be. It’s obvious that good service is VERY important to you. Many thanks for it.

All the best and keep rockin’,Michael

Tomas from Oldham (UK)

Hi Sussi. Thought I would tell you that My axe arrived today and I can tell you I am absolutely blown away! Also thank you very much for the chocolates and the t-shirt! That was a lovely surprise for me when I opened the box! You have really provided wonderful customer service. I'll be recommending G66 to all my musician friends.

Thanks for the great service!

Tomas

ACHIM AUS SONTHEIM (DE)

THE VALUE OF A FAMILY HOME FOR A BARGAIN PRICE! CLOSE ENCOUTER OF THE THIRD KIND – AN ELDORADO OF SOUND

I’ve been the proud owner of an Axe-Fx II Mark 2 for six weeks now. The first time I played through the presets I have to admit that my euphoria was rather subdued, but I had to play pretty quietly, as my sons were already in bed and I didn’t want to have them standing in the doorway straight away.

Nevertheless, what I heard was still better than any other equipment I had ever owned. Like many other guitarists, I have been on quite an amp odyssey to get where I am today, but for some reason I’ve never really found the perfect one for me.

With my various tube amps – Carvin SX60, Mesa Boogie Caliber 50+, Yamaha Soldano T100C, Brunetti 059 Red (I still have that one) – I always had the problem that when my sound was good I was too loud for my colleagues, but if I turned the volume down a bit to accommodate them I was no longer happy with the sound. So, I thought I’d give modellers a try.

My Vox Tonelab ST produced pretty good sounds at acceptable volume, but somehow it all sounded a bit muffled. The same problem came up with my Fender Mustang 3. When I started playing the guitar 25 years ago I would have been happy to have such a good amp for so little money, but back then there was nothing like it available.

As your playing progresses, your expectations increase as well and soon I was on the lookout for something that could really produce my perfect sound. Now I can really say I’ve found it.

The first time I really played the Axe properly (the wife and kids were out) it was almost like a close encounter of the third kind. The sounds are so transparent, they sound airy and in combination with the effects you feel like you’re sitting ion a high-end studio. Crystal clear clean sounds, distortion sounds that sizzle, crazy synth sounds and so on and so forth…

For me it seems like an eldorado of sounds. Having spent a few hours just aimlessly going from preset to preset I had to pull myself together and finally make some sounds of my own. And surprise, surprise, after just a short while of trying I really had a sound that I had always wanted.

The best bit about it is that everything sounds 100% like a full-volume tube amp, but at acceptable volume levels. I’ll probably never make full use of all the Axe’s capabilities and one could easily argue that no-one really needs so many amps and boxes and effects.

For me it’s just important to have so many possibilities and the ability to create any sound just the way I want it. When you then consider the fact that this little black box provides an arsenal of equipment that in real life roughly equals the value of a typical family home, the “high price” of the Axe suddenly seems like a bargain.

For me the purchase has paid off 100% and I can definitely recommend it to others. I’ll soon be ordering an MFC-101 so that I can control the Axe more comfortably while playing.

To finish let me just reiterate what so many other Axe users have written: even first-time customer I feel like we have known each other for years.

All the best from Sontheim and my regards to the other G66 staff as well,Achim Pasch

Hello,I've been testing axe + matrix GT1000FX these weekend and I can say that valves are history for me!!! Sound is really pretty, warm and cool for my project style, I've been working for years with hi-gain valve amps and as Jochen suggested me, Matrix rack works perfectly with axe unit.

Thanks for all,Jordi

DETLEV WABNER FROM HILCHENBACH (DE)

The Axe-Fx II has settled in nicely here in its new home. At the moment I’m using the Ultra and the 2 in parallel to compare my new setup with my old one. This has enabled me to see two things very clearly: firstly, I seem to have made very good use of possibilities the Ultra offered and secondly, the 2 begins at the point where the Ultra finished. Straight away, without any serious tweaking, I had a good sound and two minutes later it was better than anything I had achieved with the Ultra.

In a direct comparison of the same equipment (same amps, same cabs, no effects) I can clearly hear the improvements in the sound of the Axe-Fx 2. Everything sounds more open, more realistic and more free. Despite all the complexity it is much easier to get a good sound. Of course, years of experience using the Ultra do make a difference – when things get serious I know what parameters can make a subtle difference and thus have even more possibilities.

If you know what you are looking for (basic sound with no effects), just to selecting an amp model and a suitable cabinet is enough to get very close to your chosen sound and that’s before getting in to the further possibilities such as tone matching, IRs etc.

So, for me it’s a giant step and everything a guitarist needs as far as amp sound goes.

MARINO GAUDINI FROM BERN (CH)

Thank you for the delivery of the two MATRIX Q12As – they arrived yesterday. The first band rehearsal with the two “Black Pearls” problem free. Problem free? It blew me away! What a guitar sound! The rest of my band were also visibly impressed. The Q12As really are absolutely brilliant. No scratchy high-frequencies that cut your head off, no more squealing presets (like I had with the Atomics when I occasionally tried to turn their volume up past halfway) and endless power.

For the first test I turned the gain up to about half and had the output on the Axe-Fx between ten and eleven o’clock as usual. Then volume up on the guitar and “BOOM…!” Wow, unbelievable what comes out of these things. Chords are defined and decay nicely, the individual notes are clearly audible. No more mud. Simply brilliant. That’s the way it should be.

I can thoroughly recommend the combination of Axe-Fx II and Q12A. Awesome!

I’ve solved the “problem” of how to tilt the Q12As and have included a short film to show you. (A film says more than a few under-exposed pictures.) They are made of hardwood and fit in the existing tripod hole in the bottom of the Q12A.

Johan Jansen from Bedburg (HO)

I guess I'm am about the first studio-pedalsteeler in Europe that uses the Axe FX2After taking some time tweeking the axe, I now found the sounds that I only got from Steelguitaramps and boutique-amps in the upperclass. Now I'm so flexible with sounds and tone and without need to haul big amps around, I'm a happy camper. The feel is from real tube amps, and the sound inspires me to reach a next level in playing.Live I work with 2 Q12A cabinets on the Axe, it is the best rig I ever had, and I have them all :)

Holger Stamm from Stein (DE)

So, I’ve had the Axe II + Matrix GT 1000 + MFC-101 for about 4 weeks now and I think I’ve tested them pretty thoroughly. For me as a Franconian, a simple “It’s okay” would usually be as excited a response as you were likely to hear, but in this case I have to add something to that:

THIS THING IS JUST BRILLIANT!!!. … and it really does make me glad!

At the age of 16 I was quite happy with my equipment – I had a 50 Watt Marshall and a Les Paul.

Then came 40 years of sleepless nights! I’ve tried (nearly) everything that’s high-end in that time… (Fender, Vox, Boogie, Engl, Orange, Fuchs, Tube Thomsen, Two Rock, etc.) but I’ve never been completely satisfied. Until now, that is. Now I can sleep again :)

- Super amp sounds! Super playing feel! - The tone “hangs” from your fingertips just like with a good tube amp! BRAVO!- The effects are all top drawer!- Super presets that fire my imagination!- The simple and clearly-arranged user interface is great, too.- Just plug it in and off you go. Excellent!

I just wish I could have got my hands on one of these al those years ago; I would have saved a lot of money and had a lot less stress.

Thomas from Fjell (NOR)

Just wanted to inform you that my Axe FX2 arrived yesterday! =) I think UPS lost the opportunity to update the tracking info from Oslo to Bergen because they forwarded the package from Oslo using the Norwegian public postal services. It just happened to be delivered the very minute I pulled up in my driveway coming home from work. Needless to say the evening was spent playing the Axe FX2 =)

I can already say that the FX2 is - by far - living up my expectations. I am utterly impressed and it will most definitely become the centerpiece of my setup. It quickly became obvious that the Axe FX2 will fulfill my every need and that it will render all my other gear obsolete. I am so convinced this that I just listed my four tube amps and cabs for sale! Having a relatively small home studio, getting the right tone from large tube amp stacks has always been a huge challenge for me. Not to mention the quickly imposed hearing fatigue (and damage) when laying down guitar tracks with a mic'ed stack that is blasting at the insane dB levels required to get the best possible tone from the speaker cab. With the FX2, I can finally capture "authentic" tube sound and cab response at low dB levels, and I can be certain that the sound I am hearing while recording is the very sound that will be captured on the tracks. AND my ears will probably live a few extra years =) The sound diversity and flexibility of the FX2 will surely inspire my creativity for years to come! I simply cannot get over how so much tone and soul is packed into a two rackunit space, and yet, I have only barely scratched the surface of what the FX2 is capable of,

Tony from Göteburg (SWE)

Hello Sussie and G66, and thank you for the greatest product I ever bought! I have played it for a couple of hours now and are absolutely stunning about this thing.

I have a couple of modified Marshall pre-amps that I thought had a good sound (they have), but this thing is killing them ;) I also have an modified JCM800, but I’m thinking about sell all that equipment now, all my Marshall’s are modified by Tommy Folkesson here in Sweden, he is a known amplifier modifier.

Next thing to order is the MFC-101.

BR, Tony

Bojan from Ljubljana (SVN)

This is just to let you know that today I received your shipment . Everything is OK and working as it should ... and as the Germans say : Alles ist in ordnung ! :)Thank you very much for the personal note.

Give best regards and compliments from the happy and satisfied customer to the whole G66 team !

FORUM COMMENTS

Fredrik - Norway

Just recieved the package with the axe fx II and the footcontroller, been playing on it for a few hours now and i have to say, it lives up to its expectations ;) The Axe and the controller both works like a charm and I cant wait to get to know it more.

I decided to buy from you after alot of nice words I read about you in a norwegian guitar forum (gitarnorge.no) and I have to agree with all thats been said. Fast service, helping attitude and of course a fabulous product. I will most definitly recommend you to other fellow guitarists :)

Thank you very much!

Uros - Slovenia

That's wonderful news indeed, thank you.

And thank you for your patience with my emails, as I've been pretty impatient about this new toy (as a little boy hehe).

One more thing, if there is a Mercy chocolate in the box with the Axe, as it was when it was released, I want you to have it, since it's not everyday you deal with kind people on the internet these days - in my book that goes a long way :).

Dariusz - Poland

I picked up my Axe-Fx yesterday afternoon. I've just turned it on and it works perfectly.

Thank you very much for your kindness and help.

Since I bought my Axe-Fx some years ago I've been sure you have the best customer care on the Earth. Now I have another reason to think this way.

Thanks again. Best regards from Warsaw

Andrew - UK

Thank you very much for the incredible service and this outstanding product. The Axe-FX is everything I could have hoped for and more.

Thank you very much.(one very happy customer!)

Eric - Luxembourg

Thank you very very much for the kind words inside the delivering box of my Axe FX! …again, thank you, that's what i call customercare.

Haukur - Sweden

Thank you so much, and I will be sure to highly recommend G66 in the future, naming great communication as one of the companies true strong points.

Stef - Netherland

I wanted to thank you all very much, the info, goods excellent packed :))))). You people are an example for how to treat a client. I will promote you here in Holland :)) Now i am gonna setup the AxeFX and the Matrix, can't wait to play.

Cédric - Belgium

Just to let you know I've received the AxeFX early today. I've been playing with it all afternoon. I've only scratched the surface but it's definitely a great piece of hardware.

Thanks again for the everything, you've made a guitar player very happy :-)

Benjamin - UK

This is incredible, haha. You guys really do have the best customer service of anyone I've ever worked with. Really appreciate it!

Agron - Nepal

Thank you so much. Please note that in few weeks I will also purchase MFC 101. Thank you once again for excellent customer support. For sure I will be returning customer of G66.

Michael - Greece

Thanks again. I just wanted to point out that even though the product was not for me in the end, dealing with you and G66 has been nothing but a pleasure! I will give my highest recommendation to anyone who asks me!!

Marcello - Italy

how are you? I'm really satisfied with the Axe Fx II, MFC 101 and the Matrix GT1000. Incredible, simply incredible. Thank you so much.

Luc - France

Hello and thank you Sussi, for the quickness of the information, it's not so usual.. I've spent a lot of time on your website, it' s very pleasant and full of humor, bravo!

Antonio - Italy

TOUCH-DOWN!!! The beast is here!!! Sleepin right in the box for now... but this evening... wwwoooowww!!! Thank you for the super-fast shipping (e grazie Diego... tutto ok con UPS!). I think G66 is one of the best online shop on the web! An i think You will hear about me again soon maybe for some pedals... for the floorboard... for some Matrix stuff... for some FRFR wedge cabs. Great job people!!! Great job!!

Søren - Denmark

Ben - Netherland

…Again I thank you for your great service. You are an example of how dealers should communicate with their customers. You rock!!!

Valentiin - France

Just a quick email to let you know that I've received my Axe II last friday and everything works perfectly so far ! It's a great toy !

You guys have been really fast to answer to my question, confirm the deal and send me the product !!! keep going like that ;)

Emile - UK

Yeah don't worry we can do it over the phone then that's fine with me. I look forward to speaking with you tomorrow. Excellent customer service by the way, your response times on email are fantastic.

Howard - UK

The Axe FX 2 arrived fine and is awesome. This will take me some time to get my head round, but its perfect for me.. already!

Andrew - UK

THANK YOU FOR THE AXE FX love it

thank you very very much. I may also buy another axe fx 2 .. next year .. for my other place.

Chris - UK

Dear Sussi. My deepest thanks for all your help in getting my ax2 to me. YOU and G66 have given nothing but first class service. The fact that all of this (payment problems included) was sorted over the Weekend was remarkable. Again. Thanks for your kind and pietient help.

Mattia - Italy

Thanks a lot for your competence and reliability!

Anders - Sweden

Thank you very much. Your customer support is fantastic ! The best I have ever experienced.

Bojan - Slovenia

That was fast :) . Thanx for the update. Keep up with the good work - you are the best :)

Chris - UK

Thank you very much for your fast response. Once again you prove to be a leader in customer support.

Ben - UK

Just letting you know that the Axe II got here safe and sound and on time! Truly an amazing unit, only equalled by the sheer quality of your company's customer service. Would recommend both the product and yourselves in a heartbeat.

Jean Pierre - Italy

Those international payments are getting faster and faster each day! :-)

Robin - France

Luc - France

Hello Sussi! i wanted to thank you for the efficiency of your work; the axe is amazing; it's time to work....

Franck - France

The MFC has arrived yesterday and is working great. Thank you so much for you kindness and the outstanding quality of your support.

Leif - Denmark

Super Service. Mange tak.

Marcus - Sweden

Must give you cred for service! :) Thanks!

Marv - UK

just to let you know i got the axe fx 2 this morning, all good, many thanks for the quick delivery. the quick guide manual was very helpful from g66 and a wonderful idea once again many thanks from a very happy customer.

all the very best to you all at g66.

Gerard - UK

Thank for your efficiency. Pleasure doing business with you.

John & Amy - UK

Thank you very much for your excellent service, Axe-FX received today and my Son is absolutely delighted with it.

David - Luxemburg

No problem at all and thanks again for the great service, it is very much appreciated :-)…Thanks a million for helping me getting it before Friday that is very nice from you !!

Have a very good day Sussi.

Raul - Spain

Good morning Sussi and Raúl,

Yesterday I recived the Axe; i was playing around 4 hours, and it sound incredible! Now only need give some of coherence to my own presets and enjoy it.

Karim - Lebanon

Just letting you know that the Axe has arrived safely and is in my studio right now! It sounds amazing right out the box!! Thank you for the excellent customer service!

Simon - UK

My day hasn’t started badly really, first I managed to secure some John Mayer tickets , then a couple of minutes after that I’ll let you guess what appeared at my door :-).

Words cannot express how impressed and pleased I am with G66’s service and in particular you communication regarding this order. Thank you so much for your hard work and quick turnaround to ensure that the MFC arrived in time for me to use it at this gig tomorrow night.

Absolutely superb!

Petr - Czech Rep.

The Axe Fx arrived two days ago, and I can't get my hands off of it! Better yet, the condition is fantastic, and the letter and chocolates truly brought a smile to my face.

Thank you so much for your kind service, I have never had such great assistance regarding a product delivery from any company, let alone one not situated in the country I live in.

I truly wish you the best of luck.

John - Ireland

I'd just like to confirm delivery of the Axe-FX II yesterday morning. To say I am overwhelmed would be an understatement at this stage. I hooked it up to my studio monitors a played through a few stock presets to get settled, but after I began to tweak and expand on the tonal offerings I was more, and more hooked into this magical beast.

Looking forward to receiving the MFC-101 Mark III in December to bring it to a live setting.

Juha - Finland

Thanks for the fast replies! You've managed to keep up your good customer service for all these years, which is impressive!

Orange and black is fine. Thanks for everything!

Szabolcs - Hungary

After buying a lot of guitar related equipments over the years I have never experienced such a fantastic technical support what you provide at the G66.

Wish you and your wonderful colleagues Merry Christmas and Fruitful Happy New Year.

Pierre-André - CH

I got the shipment today, love your packaging thanks :-) !

Looks like axe is a great sounding unit. Thanks for your friendly messages and the quality of your services (clean, tested, swiss plug, surprises), it does make a difference indeed!

Ilan - Israel

Sussi, the Axe got here yesterday.. I had to pay a lot of money in customs unfortunately (Israel), but once I used it for the first time, I managed to submerse myself completely and even forget that I had to pay for it :)it's simply amazing.

Thank you for making this purchase a pleasant experience. i'm more than satisfied!

Bock - Belgium

This is just amazing how you guys give this kind of service. Many thanks!

Milton - Latvia

Thanks for the fast reply. By the way the Axe FX is astonishing! Having a great time. A good weekend to as well.

Victor - Holland

Thanks a lot! I am having a wonderful time with my axe-fx! My cat ate the candy though... :)

Fredrik - Sweden

Hi, I got the unit yesterday and its sounds awesome. thanx for a super smooth deal!

Chris - UK

Thank you very much Sussi, I look forward to getting it and G66 have been a fantastic company to deal with.

Michel - France

Thank you and congratulations for the outstanding quality of the service after sale G66.

Anton - UK

Just wanted to say that axe fx II has arrived, and I'm very happy with it! Thanks a lot for such a great service :)

Andrea - Italy

…Let me say that AXE FX II is a great machine. The sound is really amazing.

So, thank you and...if someone ask to me. "Where can I buy professional equipments for guitar?" I will answer "G66", of course.

Todor - France

Axe-FX II and MFC received, what a great sound !!! Thank you for the chocolates, I'll need them, because of the Axe FX (I can get enough time to make something to eat). :-)

Alain - France

I receive the axe fx2 this morning. I am very happy and happy also for your efficacity and cordiality.