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Orbitz.com Complaint

Orbitz is a rip off, they mess up & make u pay for their mistakes

Orbitz lies when u ask to cancel or change flights, by far the worst after they messed up my times... Sooo Irate & dissapointed .... Really get u for ya $$$$... You're better off going through a direct airline then orbits especially if you're trying to visit family or anything of that nature that's important don't count on them for shit

Comments

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I’m sorry you’ve had such a difficult experience. Unfortunately, many tickets incur airline penalties for voluntary changes. These fees range between $75USD and $300USD per/person, depending on the airline.
However, the airline change/penalty fee, as well as any fare difference, is collected by the airline according to their fare rules. Please understand, Orbitz must adhere to the airline fare rules at all times, only the airline can waive airline fees. However, we’d like to learn more about your situation and so we can address your specific concerns.
If you’d please email us at socialnetwork@orbitz.com and include the Orbitz confirmation number, we’ll be able to review your unique event and the airline fare rules for your ticket. Thank you for reaching out. We look forward to receiving your information.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I’m sorry you’ve had such a difficult experience. If you would please email us at socialnetwork@orbitz.com , and provide the Orbitz confirmation# and a brief description of the discrepancy, we’ll be able to investigate further on your behalf. Thank you for reaching out. We look forward to receiving your information.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL