Uncle Bob's Cares WhatOur Customers Think!

253 Customer Ratings

(4.4 out 5)

Helpful/Friendly Staff

4.5

Appearance/Cleanliness

4.6

Expectations

4.3

Satisfaction

4.4

Likely to Recommend

4.5

54 Customer Reviews

4.7 out of 5 stars

By Linda

San Antonio, TX

July 29, 2015

Attendant had Excellent customer service when I move in on first day. very very helpful. All times when I came all Attendants show Excellent customer service. Thank your for hiring such Excellent worker.

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Brenda

S.A., TX

July 24, 2015

THE STAFF WAS SO HELPFUL AND WONDERFUL AND I WILL USE THEM IN THE NEAR FUTURE.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Castulo

San Antonio, TX

July 6, 2015

Overall a great place, with great workers.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.9 out of 5 stars

By Tanesha

San Antonio, TX

June 28, 2015

The only thing that I did not care for was the way the door locks are made on some of the storage doors. I ended up switching storage units because I was unable to properly lock my storage. There needs to be a better way instead of having the fish around for the hole and the door to line up in order to lock it. Also, on my current storage there isn't a handle to open, instead you have to use the sliding lever to open the door and that has proven difficult at times.

Staff

5.0

Cleanliness

4.3

Expectations

3.0

Satisfaction

4.0

Recommend

3.0

4.8 out of 5 stars

By Kathleen

San Antonio, TX

June 26, 2015

I am very pleased with the storage facility at this time

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Sean

Schertz, TX

June 23, 2015

Exrtreemly helpful staff made my move from Maryland a breeze! The manager was first class with a positive attitude and should be rewarded for her terrific service!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Rachael

San Antonio, TX

May 29, 2015

staff was very good

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Diana

San Antonio, TX

May 27, 2015

VERY EFFICIENT AND THOROUGH. MADE THE PROCESS VERY EASY AND DELIGHFUL CONSIDERING ALL THE STRESSES INVOLVED IN A MOVE. HAD EVERYTHING AVAILABLE INCLUDING THE USE OF THE TRUCK. THAT WAS THE BEST!!! I DID NOT HAVE TO WORRY ABOUT ALSO TRYING TO FIND A TRUCK. ONE STOP SHOP!!!! I LIKE THAT. IT MADE EVERYTHING EASIER FOR ME AND THAT DOES NOT HAPPEN VERY OFTEN. THANK YOU

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Deborah

Miami, FL

May 27, 2015

Very courteous, loaned me a truck to move my stuff-never had that before

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Lawrence

San Antonio, TX

May 27, 2015

The loaner panel truck was great and we did use it for just a couple of hours. But, it was a great benefit to have it.

Staff

4.3

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Eunice

San Antonio, TX

April 2, 2015

friendly & helpful staff, clean & easy access to my space

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Charlie

San Antonio, TX

March 30, 2015

I was going to rent storage space at another location and thought why not look at the location I picked since it looked well kept and picked this one instead. I was worried about security because of the area and was convinced and shown place was safe. Thank You!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Bertha

San Antonio, TX

March 27, 2015

Had the size of unit I needed and having the use of the truck helped out a lot

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Heather

San Antonio, TX

February 27, 2015

Service was quick and associates (on phone and in store) were pleasant and helpful.

Staff

4.5

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

3.0

4.8 out of 5 stars

By Noe

San Antonio, TX

January 28, 2015

all the information and guidance was very helpful, couldn't have asked for more!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Gillian

San Antonio, TX

January 26, 2015

It was extremely helpful to have the use of a truck as part of the service.!!!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.3 out of 5 stars

By Sally

San Antonio, TX

January 24, 2015

The personnel was very attentive to my needs and concerns. One employee even asked my daughter and I if we needed any help,with the heavier items, when we were moving out. Thank you

Staff

4.3

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Leticia

San Antonio, TX

December 30, 2014

She help me with every question I had.
I was and I am very satisfy.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Justin

San Antonio, TX

November 23, 2014

If it wasn't for another tenant making my belongings in my storage space smell like moth balls you guys did an excellent job

Staff

4.7

Cleanliness

4.3

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Jennifer

San Antonio, TX

October 31, 2014

Maybe have more promotional options. Like get first month free or something?

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Silvestre

San Antonio, TX

October 28, 2014

It is what I expected

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Oscar

San Antonio, TX

October 27, 2014

thanks for keeping my valuables safe!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Patricia

San Antonio, TX

October 23, 2014

Staff is very friendly n helpful. Great job.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Cary

San Antonio, TX

October 23, 2014

Very good experience for the 9 years I used your facility.

Staff

4.5

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Rogers

San Antonio, TX

October 23, 2014

One question asked if my building was clean. I answered with a middle of the road answer as I did not have an inside unit.

Staff

5.0

Cleanliness

4.3

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

San Antonio, TX

September 25, 2014

Michael was excellent. We stopped by and he took us to look at the space. He was polite and thorough. Very impressed with Uncle Bob's and Michael.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Gianella

Spring Branch, TX

September 25, 2014

I am extraordinarily satisfied with the courtesy, professionalism, and care received from the onset till now.
THANK YOU!!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Vernene

Elm Mott, TX

September 23, 2014

Thank you for your service.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.1 out of 5 stars

By Todd

San Antonio, TX

August 27, 2014

It's a good place I wish they offered a discount but it is a good place and close to my house it meets expectations

Staff

3.7

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Harriett

Dallas, TX

August 25, 2014

Always very helpful and understanding

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Christopher

San Antonio, TX

August 25, 2014

I'm fine with being there. Wish access was 24 hours but that is okay.

Staff

4.8

Cleanliness

4.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

San Antonio, TX

July 17, 2014

I have not had any issues that I can think of or complain about, so I would say I'm satisfied with Uncle Bob's Self Storage. You guys are definitely competitive on pricing, which my family and I appreciate since we are having some financial difficulties, so thank you. :)
Sincerely,
Michael

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Virginia

San Antonio, TX

July 2, 2014

Very considerate and professional! Will recommend!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Gary

San Antonio, TX

June 24, 2014

The people at Uncle Bob's have always done a great job. I have never had a problem with one of their locations and would recommend them to anyone looking for long term or short term storage needs.

Staff

4.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Evelia

San Antonio, TX

May 23, 2014

I felt confident that my storage was safe and secure at all times. I would definately use it again.
Thanks,
Evelia

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

3.6 out of 5 stars

By Armando

San Antonio, TX

April 29, 2014

Already stated on personnel, otherwise everything was fine.

Staff

3.2

Cleanliness

5.0

Expectations

3.0

Satisfaction

3.0

Recommend

4.0

5.0 out of 5 stars

By Harold

San Antonio, TX

March 23, 2014

Don't change anything!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Otilia

San Antonio, TX

March 19, 2014

Amber took great care of me. There was a situation where I questioned the pricing and she was very patient and professional in answering all my questions.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Sue

San Antonio, TX

February 28, 2014

Please, be aware that I answered the questions honestly because I mean it.
I'm very pleased with your service.
The attendant during one of my visits handled a troublesome client in the most professional manner.
I regret I did not tell her so at the time.
Thank you!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Perla

Kyle, TX

February 28, 2014

The only thing I didn't like were the price increases for the units. The main reason I chose Uncle Bob's was because of the low monthly cost.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By David

Weatherford, TX

February 24, 2014

Your emails on the status of accounts are a great help and keep me updated. Thanks

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Ann

San Antionio, TX

February 23, 2014

I would use you again if I find the need for storage.

Staff

5.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By William

San Antonio, TX

January 18, 2014

A little pricier than the competition and they offered a free first month rent but the location is easier to get in and out of so I choose you. Would be nice to get a free month though since I'll be there for some time.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Henry Garcia

S.A., TX

January 18, 2014

Overall service is good.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Michelle

San Antonio, TX

January 9, 2014

I had a rep call me; an expensive key was left @ my storage unit. She picked it up, marked it with my unit # and called me to inform me that she found a key. When I went and looked, sure enough it was my spare $140.00 key! It just doesn't get any better than this! Outstanding staff!

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mike

San Antonio, TX

January 5, 2014

We have used Uhaul for several years and my husband would always leave red in the face and about to have a stroke. Uncle Bob's was a life safer! We have been at the Jackson Keller location for just over a year now and have Never had a negative experience.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Ma

San Antonio, TX

December 23, 2013

I hope y'all keep up the Excellent
team work you have been providing (US) your customers.....
Happy Holidays !!!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Connections

Bulverde, TX

December 17, 2013

Fabulous service! Great people!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

S.A., TX

November 23, 2013

thank you very much

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.5 out of 5 stars

By Priscilla

San Antonio, TX

October 14, 2013

Y'all's system always mess up my account. And I don't get a call from the office location letting me know that my payment didn't go through so I can avoid the STUPID late fee, which I see happen AGAIN.

Staff

3.7

Cleanliness

4.0

Expectations

3.0

Satisfaction

4.0

Recommend

3.0

5.0 out of 5 stars

By Juan

S.A., TX

September 30, 2013

staff is excellent if i ever need a unit i know where to go thank you

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.3 out of 5 stars

By Joseph

SA, TX

September 23, 2013

the staff is always friendly and helpful, love the place, always recommend it

Staff

4.3

Cleanliness

4.3

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.9 out of 5 stars

By Patricia

San Antonio, TX

August 31, 2013

The young men in the office were very professional as well as pleasant. The office manager Dallas is very professional, always speaks & has a good word for everyone. He always inquires about whether any help is needed with the storage space or if there is any way he can assist with any aspect of the rental process. He always has a smile on his face. He is a real dynamo onsite making sure the office & the entire site is clean and inviting. Overall a wonderful choice as a people oriented Manager. Kudos to you for hiring such a wonderful respectful young man.

Staff

4.7

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.4 out of 5 stars

By Melissa

Floresville, TX

August 29, 2013

I was completely satisfied with the Customer Service provided by Dalla. He was knowledgeable, helpful and understanding.

Staff

1.0

Cleanliness

1.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Vehicle/Boat Parking

This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements - see specific space details for features. For a quick intro to vehicle storage, click here.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in San Antonio

Not having a basement can be a big inconvenience, but self storage is a great way to free your home of excess furniture, sporting goods, and clothing. Uncles Bob's Self Storage can provide you with a variety of different storage units for your belongings. We even offer climate control and free truck rental. Find us at the corner of Jackson Keller Road and Speedway Drive, just half a mile from Aggie Park.

Serving the Communities of:

Castle Hills, Shavano Park, and Balcones Heights
78213, 78229, 78201

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!