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Assessing a client-based information service : a Singapore case study.

Author

Foo, Sharon Li-Yin.

Date of Issue

2007

School

Wee Kim Wee School of Communication and Information

Abstract

This study examines an On-Demand research enquiries database of a fee-based Information Service to investigate the information needs of key clients and how they have evolved over a five-year period. The purpose is to identify significant patterns of use in clients’ information requests and to investigate any gaps in the current service where improvements can be made.