Customer Support Information

We stand behind our products and services. If an error occurs we will work with our customers to find a solution to ensure customer satisfaction.

Five Easy Ways to Order

Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered. A faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

By Fax
Our fax line is open 24 hours a day, seven days a week. Just fax us your order at 1-800-213-8166. For fax orders, a faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-338-3346.

Order By Email Scan your catalog order form or purchase order and email it to orders@andersons.com. Note: Do not mail the order form to us if you phone in the order or order online. This will result in a duplicate shipment.

General Information

Ordering Custom ProductsCustom products can be ordered using any of our 5 easy ordering methods. When ordering online, select your design, typestyle, imprint color and layout on the product page. When ordering from the catalog, fill out the Custom Order Form, completing the 4 easy steps as directed. Be sure to include an item number, design number, typestyle number, imprint color, layout number and clearly typed or printed imprint text.

Ordering Products With Original Art or Photos
To provide you with the best possible imprinted products, submit original art or photos by e-mail to artwork@andersons.com after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.

Photos should be largest size and highest resolution possible; 5x7 for smaller items; 8x10 for larger items.

Photos and large files must be compressed to a ZIP file before sending.

Office programs must be saved as PDF. Faxed artwork is not acceptable.

Please keep e-mail file size under 10MB. If over this size, compress folder or file into a ZIP or SIT file.

Ordering Personalized Products
All items with names are automated.

Handwritten or faxed names do not work with automation
Name List guidelines:

Please type your names SINGLE SPACED one name under the other.

14 POINT SIMPLE FONT

Please do not number the names or separate them by grid lines.

Please type the names exactly as you want to see them printed.

For example in all caps, upper and lower case, first name first, followed by last name, etc.

Email list in 1 of the following 3 options:

Excel file, please type first and last name in same cell.
Word document, names in a single column.
Type names in body of email-single column.

The size of the font will be determined by the longest name or school name.

Put your order # on the subject line.

Please email the names to: artwork@andersons.com

Payment Options

Open Account We will ship open account to schools providing the order has been signed by the principal, faculty member or other authorized adult. Terms are net 30 days. A 1½% monthly carrying charge (18% annual rate) will be added to past due balances. A $15 service charge will be applied to any returned check. Credit balances not claimed or used in 90 days of invoicing become the property of Anderson’s.

Credit Card We accept VISA, MasterCard, Discover and American Express.

E-Check Call us to pay with an electronic check.

Customer Reward Dollars Anderson's Customer Rewards are considered a form of payment. They can be used as payment when ordering by Phone, Fax, Mail or Internet. Reward dollars cannot be combined with any discounts, promotions or Free Shipping offers. See Anderson’s Customer Rewards Terms and Conditions for full detail.

Purchase Orders Purchase Order payments must be accompanied by a completed Order Form, including item and imprint information and contact name, phone and e-mail. You may also scan your catalog order form or purchase order and email it to orders@andersons.com. Note: Do not mail the order form or purchase order to us if you phone in the order or order online. This will result in a duplicate shipment.

Bid ProposalsAnderson's wants to partner with you! If you would like Anderson's to become an approved vendor for your school or district, please send us your bid proposals. Find out more.

Production Time
Production time varies and is usually stated for each item. Themes and kits are 5 school days unless otherwise noted. Please allow for production and shipping time starting when your order is received by us. Our production schedule sometimes allows us to ship orders in less time than stated. Call toll-free 1-800-338-3346 for information on rush service.

Returns
Merchandise must be returned within 30 days of receipt of order. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to receive credit.

Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Anderson’s.

Imprint Designs
The display of any design or logo in this catalog is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced without the authorization of the owner of the trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual or entity is the owner of all trademarks or copyrighted material contained therein or has obtained any required consents or authorizations from the owner(s) to print such material.

Overruns & Underruns
Due to the variation in manufacturing of custom imprinted items, quantity shipped may vary from the quantity ordered by 5% over or under. This will be considered fulfillment of your order and you will be billed for quantity shipped.

Cancellations
Cancellation of custom imprinted items cannot be accepted once production has begun. NOTE: Artwork changes will apply for all art design spent at the rate of $25.00 per hour if your order is cancelled prior to production. Minimum charge is $25.00.
Proofs An e-mail proof will be sent at your request prior to production. Proofs require 3 days production time. There is no charge for initial proof. Production will start once customer has approved proof and returned it to us. There is a $6.00 charge on reproofs.

Shipping Orders
Orders are shipped UPS ground service whenever possible. Please allow six business days for shipping within the contiguous U.S. Orders over 100 lbs. may be sent via truck. Shipping by truck may take 7-10 business days. If your order must be sent by air to make your need date, you will be billed the expedited shipping cost. All shipping charges will be billed on your invoice. See below for shipping charges. Extra shipping charges may be applied for residential delivery, increased fuel service charges and remote area surcharges in accordance with UPS ground service standard rate premiums. Due to the heavy and bulky nature of our themes and kits, an additional shipping charge equal to 10% of the total price of the theme or kit will be added to your order. Orders less than $15 will incur a $3 small order handling fee.

$ Amount of Order

Shipping Charge

$0.01 - 15.00

$7.99

$15.01 - 25.00

$10.99

$25.01 - 50.00

$13.99

$50.01 - 75.00

$16.99

$75.01 - 100.00

$21.99

$100.01 - 150.00

$27.99

$150.01 - 200.00

$29.99

$200.01 - 250.00

$37.99

$250.01 - 300.00

$44.99

$300.01 - 400.00

$52.99

$400.01 - 500.00

$59.99

Each additional $100.00

$15.49

Same Day Shipping
To serve you better, we’ve extended our Same Day Shipping cutoff time. Your order will ship the same day when you place your order by 2:00 pm EST! This does not apply to imprinted items, banners, themes, decorating kits, international orders, back orders and credit card declines.

ShatterGuard™ Packaging
ShatterGuard™ is an exclusive packaging designed to protect glassware during shipment. We use ShatterGuard™ packaging on many of our glassware favors to ensure every piece arrives in perfect condition for your Prom, Homecoming, or any other important event! Learn more about ShatterGuard™.