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SUPPORT ENGINEEROrchestro

THIS JOB HAS EXPIRED

The Support Engineer role will be required to provide top notch support to Orchestro Clients which include many of the largest CPG companies on the fortune 500.

Responsibilities:

Developing a strong understanding of the use and best practices of all Orchestro software
Solving complex issues and providing feedback for scalable solutions
Handling multiple high priority support tickets in a quick and efficient manner
Configuration/installation of Orchestro software as required on client machines both local and remote
Desired Skills and Experience:

Associate's Degree in a relevant technical field and 2+ years of technical experience or minimum of 5 years of technical experience.
Advanced knowledge of Windows-based operating systems including Windows XP/Vista/7
Experience with Enterprise software deployment/configuration
Excellent problem solving skills
Excellent verbal and written communication skills
Outstanding customer service skills
Basic understanding of SQL Language
Experience with at least one programming language
Bachelor?s degree in relevant technical field ? Preferred
Experience with Jira/ZenDesk/Other Support Solution ? Preferred

Vision Chain powers demand data networks for the world's largest consumer products companies. Large firms use Vision Chain to collect, organize, match and publish retailer point of sale and inventory information throughout their organizations. This results in enhanced shelf presence, category captains and advisor positions, reduced stock outs and distribution voids, and higher market visibility. Vision Chain's success is based on offering products that have the following qualities:
1. Vision Chain is the preferred solution among Business Users, due to our ease of use, attractive output, global approach, and proven success with key account teams.
2. Vision Chain is the preferred solution among Category Captains, since we provide these firms with n hierarchies, unlimited analysis, and critical, timesaving support tools.
3. Vision Chain is the preferred solution among Information Technology (IT), because of our enterprise-class, multi-retailer approach uses robust technology platforms that are industry standards.