Nusenda Credit Union is headquartered in Albuquerque and is the 2nd largest credit union in the state of New Mexico. It is also the 116th largest credit union in the nation. It was established in 1936 and as of December of 2019, it had grown to 538 employees and 211,632 members at 20 locations. Nusenda Credit Union's CD rates are 50% higher than the national average, and it boasts an A+ health rating.

Field of Membership Restrictions

Membership in Nusenda Credit Union is open to all New Mexico residents by joining the New Mexico Wilderness Alliance ($35 membership fee). Membership is also open to those who live, work, worship, or attend school in Socorro, Taos, or Valencia Counties. (Membership requirements are listed in the credit union's online application)See current membership details

A good place to bank

I had both a savings and checking account with Nusenda and overall, it was a good experience. I once wrote a check for rent from the account that was about to bounce, and they called me to give me a chance to rectify the issue before allowing the check to be cashed. They also reversed overdraft fees a couple of times after I asked and offered them an explanation for why I was overdrawn. Every time I've entered the branch near my home, they've been polite and courteous to me. The setup process for getting an online account was kind of confusing, but I imagine they've fixed that since I was a member. Once I had an account, I found it relatively easy to use.

I like Nusenda

I've been pleased with Nusenda's checking. There's no fees and no minimum, assuming you waive paper statements. (Monthly statements are still accessible in .PDF format.) At the local Lomas Blvd. branch, I've found staff to be friendly and helpful. The teller lines can get a bit long during peak check cashing times, but at least the coffee's free. (And I use direct deposit so it rarely effects me.)

great

I have had nothing but great experiences with this bank. It is easy to set up an account with them and the customer service is outstanding. I once had an issue with fraud, my paypal account was hacked and all the funds from my credit union account were withdrawn. They were extremely prompt to work with me to rectify the situation. I really appreciate that they didn't hassle me or make me feel like I was lying or that it was my fault.

Terrible Experience. Misleading Info. AVOID.

I wanted to open a Nusenda account on 3/15/2018. I paid $35 to the New Mexico Wilderness Alliance to qualify for membership. Nusenda did a hard pull on my credit and then said I had to come into a branch to open an account. What a load of garbage! This is in direct conflict with what they claim online.

Take Time To Shop Around

Not happy with Nusena (formerly NM Educators). In January, 2016, they changed over to a "new and improved" internet computer system; it took me over 4 hours to get my three accounts up and running afterward. They pay .35% on an IRA account--that's terribly uncompetitive! Ally, for example, offers 1%, plus a bonus if you transfer from another IRA account. Shop around--there are lots of CUs and banks out there.

Availability

Albuquerque Area

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