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Frequently Asked Questions

Below are a number of FAQ's and answers which will help you with KN Login matters

Registered KN Login Users

We are an existing customer of Kuehne + Nagel and face problems with KN Login – what should we do?

Speak to your day to day contact at Kuehne + Nagel or your Kuehne + Nagel representative or email us.

My KN Login password has expired / I forgot my password. What should I do?

Please click Generate Password to create a new password. If you need further help or assistance either speak to your day to day contact or your Kuehne + Nagel representative and ask them to help you or email us

I want to arrange for my overseas offices to start working with KN Login. What should I do?

Speak to your day-to-day contact at Kuehne + Nagel and ask them to liaise with your account manager (if not known to you) to arrange this.

Can I find out more about the expiry process for notification emails.

Non registered KN Login Users

Do I need a User-ID and Password to track and trace a shipment being handled by Kuehne + Nagel?

No. Working with KN Login Public, anyone can track the movement of shipments handled by Kuehne + Nagel in the last 90 days without the need to sign-in. For more information please click on the grey shaded question mark in the tracking box in the right column.

I am searching for my shipment using KN Login Public and my reference number but cannot find the shipment?

KN Login Public only retains data for 90 days from date of departure. Is your shipment within that date range?

KN Login Public search criteria requires an exact match. Did you enter the exact reference number in full?

Searching by Customer Reference No. requires special setup and only works with a pre-defined reference layout. Has this been arranged by Kuehne + Nagel?

I understand there is more than one version of KN Login. What are the different versions and which one should I use?

There are in fact 3 versions of KN Login; Public, Shipment and Order.

KN Login Public does not require you to sign-in, retains data for 90 days, does not display any confidential information and the level of information is limited. This is the basic version of KN Login.

KN Login Shipment requires individual user-ids and passwords to ensure the confidential information is only seen by authorised users. KN Login Shipment works at “Shipment” level from the time of shipment booking at origin to delivery or hand-over at destination. This is the version currently used by over 17.000 Kuehne + Nagel customers and provides reliable, secure solutions allowing streamlined visibility, monitoring and information management which drives efficient transportation, order and inventory flows. In order to be set up for KN Login Shipment, please contact your respective sales representative.

KN Login Order has a similar look and feel as KN Login Shipment but is an integral part of the Kuehne + Nagel Order Management System (KN OMS) service offering. This is the most complex version of KN Login and requires detailed negotiations between the identified specialists from both your company and Kuehne + Nagel. In order for us to determine which is the right version of KN Login for your business requirements please contact your local Kuehne + Nagel officeor your established Kuehne + Nagel representative.

I want to arrange for my overseas offices to start working with KN Login. What should I do?

Speak to your day-to-day contact at Kuehne + Nagel and ask them to liaise with your account manager (if not known to you) to arrange this.

Do you want to sign up for KN Login?

As a new customer to KN Login, we strongly recommend to scan through the FAQ’s and learn more about Kuehne + Nagel’s Logistic Information Network before your company applies for an account. If you are already familiar with our solutions please fill in theapplication form.