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Thank you for your inquiry regarding your recent bill. I have examined your accounts, and believe that I understand how this problem came about.

On _________________, you placed an order for _________________. The total charges for this order should have been _________________.

We shipped your entire order on _________________. We received a confirmation from our shipper that the full order arrived intact. In reviewing our billing, however, I discovered that our accounting department made an error in your initial bill and neglected to charge you for _________________. Thus, the original invoice you received was for an amount less than what you actually owed.

In the course of a routine audit, this error was discovered. In your next billing cycle, we included the charge for the items that you had already received but for which you had not been billed.

I hope that this explains the situation to your satisfaction. Feel free to call me if you have any further questions about your account.

I'm sorry for any inconvenience this issue may have caused you. We look forward to continuing to serve you.

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