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Help & Support

Landlords & Tenants

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I have a new tenant moving in to my property – what do I need to know?

Firstly, if the account is currently in your name please call us on 03457 455 455 to let us know you are no longer responsible for the electricity account. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.

Please have your closing meter reading(s) and account number or Meter Point Reference Number (MPRN) to hand when you contact us (these can be found on the top right of your bill).

You will then need to advise your new tenants to contact us directly to change the account into their name. They'll need to provide us with the following information:

Contact details

Previous address

Opening meter reading

Meter Serial Number (this can found on the front of your meter

Remember, as the property owner you’re responsible for the energy bills in periods when the property is vacant.