OPERATIONS MANAGER CONNECTORS

Connectors for Operations Manager

With Microsoft System Center 2012 Operations Manager (SCOM 2012), connections to other EM tools or Service Desks are now provided via System Center 2012 Orchestrator. The challenge for customers is how to build a suite of Orchestrator Runbooks which enable a robust flow of data from Operations Manager 2012 to these other EM tools and Service Desks.

The runbooks require installation of the following Kelverion Integration Pack;

- Integration Pack for SQL Server.

With this set of Kelverion developed Runbooks, users can configure connectors from System Center 2012 Operations Manager to the following Service Desks and Event Management tools:

Service Desks

BMC Remedy ARS v7.1, 7.5, 7.6, 8.0 & 8.1

CA Service Desk Manager r12

HP Service Manager

ServiceNow

Enterprise Management Tools

BMC Enterprise Event Manager (BEM) v7.4

BMC ProactiveNet 8.6.02, 9.0.20

HP Operations Manager

IBM Tivoli Netcool/OMNIbus

These Runbook Connectors deliver a number of inter-connection functions;

Event forwarding

Automatic Incident Ticket creation

Automatic update of the SCOM Event to record the Service Desk Ticket ID

Monitoring of the target system for resolved event/ticket in order to update SCOM

The installation package includes the set of Runbooks, user guide, evaluation of the Kelverion IP for SQL Server and Runbook Surveyor documentation of the Runbook configuration.

Microsoft System Center Orchestrator

Orchestrator is part of Microsoft System Center 2012 and 2016 suite, which provides solutions to manage both Microsoft and non-Microsoft Infrastructure covering event management, configuration management, data protection, virtual machine management, service management and IT Process Automation.

Orchestrator enables dynamic datacenters and is a key component in the delivery of Cloud Computing capabilities.