Thursday, 20 April 2017

The MOD and its Industry Partners (IPs) aim to provide the highest possible
standard of service to those entitled Service personnel and their families who live in
Service Family Accommodation (SFA) and Substitute Service Family
Accommodation (SSFA). On occasion when those standards are not met in two
specific activities, MOD will now recognise this by paying compensation, through
High Street vouchers only, to offset any inconvenience caused.

The new SFA
Compensation Scheme will cover:

• Missed appointment; and

• Significant defect(s) at Move-In.
2. The effective date of the scheme is 1 April 2017; no claims for compensation
for events prior to that date will be considered.

Mark Lancaster, Minister for Defence Veterans, Reserves and Personnel has announced that armed forces personnel will no longer have to face cancellation fees for their broadband and media packages when posted overseas or to another part of the UK not covered by their current provider. The commitment from the UK’s biggest broadband providers representing 95 per cent of Britain’s broadband market comes into force immediately, and will benefit tens of thousands of forces households in the UK and abroad. The change agreed to under the tenets of the Armed Forces Covenant includes BT, EE, Plusnet, Talk Talk and Virgin Media, who have all committed to treating military personnel fairly when cancelling their contracts. Up until now, members of the armed forces deployed overseas or to different part of the UK not covered by their provider could be forced to pay a cancellation fee. They will no longer have to face this cost and be disadvantaged due to the mobile nature of service life. The Minister for Defence Veterans, Reserves and Personnel said: “Our armed forces are sent all over the world and across the country to help keep our country safe and they should never be disadvantaged because of this. The removal of cancellation fees by leading broadband providers is yet another example of the Covenant in action, which is making sure our brave personnel are treated fairly. It’s a welcome move and we’re looking forward to seeing what more British businesses can do to support our military.” The Armed Forces Covenant is a promise by the nation ensuring that those who serve or have previously served in the armed forces, and their families, are treated fairly and not disadvantaged by their service. Delivery partners include businesses and trade bodies, charities and community organisations, local authorities and government departments.

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