I was quite surprised by the Support one, the questions were fairly straightforward and to the point rather than trying to trick you with dodgy wording Delivery wasn't too bad either, all-in-all quite interesting questions!

I didn't write it this week... but regarding SS, I found the questions surprisingly harder than the SD side. Given that I've always considered myself a lot more well versed on the SS side, it was quite a shock. In my case, the questions were just weird. But what isn't about ITIL?

Which case study did you do? Mine was Mobtel, and the Support questions really were straight down the line...I mean one (6 marks I think) was "List the information that should be recorded in an Incident record"!

But yes, like you I'm much more familiar with the Support side of things and was quite surprised at how straightforward I found the Delivery questions. Maybe the ITIL gods were just smiling this summer!