business

Looking to find a better partner or affiliate management solution for your retail business? Making the right choice can be a lot simpler if you know what questions to ask. Learn what to look for in a software tool, service options, platform features, technology flexibility, insights, payment systems, and more with this fast-reading eguide.

On behalf of the
Building Engines
team, welcome to
the inaugural State
of CRE Operations
Report.
All businesses, including Commercial Real
Estate, are in a state of transformation, led
by a digital and customer revolution. In these
dynamic times, best-in-class operations
can provide a sustained and measurable
advantage.

A&BI platforms are evolving beyond data visualization and dashboards to encompass augmented and advanced analytics. Data and analytics leaders should enable a broader set of users with new expanded capabilities to increase the business impact of their investments.

Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources.
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
Read the report to get a detailed look at:
The strategies that differentiates an Iconic firm from other businesses
How strategies vary across regions based on maturity and customer expectations
Future innovation management and technology adopt

Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on:
Meeting the customers’ needs
The increase in self service options
An intelligent, efficient way that drives costs down and satisfaction up.
Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.

Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.
Download this eBook and learn:
How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations
The benefits of utilising a platform built on microservices architecture
How to take your business to the next level with a built to scale cloud contact centre platform

The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud?
Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud?
This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.

What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months!
Download this eBook and learn:
How to calculate ROI and time-to-value in different types of small contact center profiles
What factors to consider when selecting a cloud vendor
Three common myths about the cloud

Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced:
68% increase in revenue
67% improvement in market differentiation
72% acceleration of digital business
Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.

The workplace is constantly evolving. As we
approach 2019, major shifts in the work
environment will continue to affect the ways
companies do business. New research from the
2018 Global Culture Study uncovers 5 big culture
trends for 2019. Companies that are looking to
attract, engage, and retain top talent should
anticipate and leverage these trends to create
workplaces where employees thrive. Check out
the five latest culture trends and how you can
prepare for them.

57% of supply chain professionals believe there is room for improvement in supply chain visibility.
Today, organizations are under pressure to increase the agility of their supply chain to be able to plan, monitor, and respond to ever-changing market conditions. By connecting data, people, plans, and networks across the enterprise, your business’ supply chain can enable true visibility, improve margins, and drive down costs.
The vision of a tightly integrated and truly connected supply chain can be achieved, but it doesn’t happen overnight. Download the white paper to learn the three steps companies can take to evolve their supply chain maturity.

In this paper, learn how Tata Steel Europe achieved 2-3x faster and more efficient planning
Tata Steel Europe (TSE) knew they wanted to connect supply chain processes to the rest of the business—and that required a true platform. “The deciding factor was the robust nature of Anaplan’s platform. It is not just a planning solution for supply chain planning experts,” said Ardy Duwel, Head of Commercial Projects Office at TSE. “We wanted something that would scale to meet the needs of our planning professionals while bringing the rest of our business into the planning process."

Old-school planning and budgeting can’t keep up
In disruptive times, innovating and responding to change requires visibility into business conditions—and reliable planning and forecasting. However, it’s not always easy figuring out which cloud-based corporate performance management (CPM) system will best fit your budgeting, planning, analysis, and reporting needs.
In this report, you will gain insight into:
• The drawbacks of old-school, manual budgeting and planning
• Benefits of cloud-based performance management systems
• Four evaluation criteria for selecting cloud-based CPM technology

Financial planning and analysis (FP&A) professionals have witnessed evolutionary changes in budgeting, planning, forecasting, and analysis processes. Through innovative advancements in technology and the application of big data within these processes, the FP&A function is empowered to transform into a strategic business partner.
In “The Rise and Rise of FP&A,” a paper written by FSN and sponsored by Anaplan, you will learn about:
-The evolution of the FP&A function
-How FP&A teams harness big data and close the talent gap
-Why FP&A can become a top contributor to forward-focused decision-making

In 1973, CNL founder James M. Seneff, Jr. took a $5,000 loan from his father and began his own business by buying real estate in downtown Orlando for less than $3 a square foot. Forty years later, his investment has grown to become CNL Financial Group, one of the nation’s leading private investment management firms. Since its inception, CNL and/or its affiliates have formed or acquired companies with more than $33 billion in assets, and invested more than $15 billion in real estate assets.”

57% of supply chain professionals believe there is room for improvement in supply chain visibility.
Today, organizations are under pressure to increase the agility of their supply chain to be able to plan, monitor, and respond to ever-changing market conditions. By connecting data, people, plans, and networks across the enterprise, your business’ supply chain can enable true visibility, improve margins, and drive down costs.
The vision of a tightly integrated and truly connected supply chain can be achieved, but it doesn’t happen overnight. Download the white paper to learn the three steps companies can take to evolve their supply chain maturity.

In this paper, learn how Tata Steel Europe achieved 2-3x faster and more efficient planning
Tata Steel Europe (TSE) knew they wanted to connect supply chain processes to the rest of the business—and that required a true platform. “The deciding factor was the robust nature of Anaplan’s platform. It is not just a planning solution for supply chain planning experts,” said Ardy Duwel, Head of Commercial Projects Office at TSE. “We wanted something that would scale to meet the needs of our planning professionals while bringing the rest of our business into the planning process."

The AI-in-recruiting space has exploded, leaving many recruiting leaders feeling overwhelmed and poorly qualified to evaluate vendors. Our AI Buying Guide is designed to help TA leaders cut through the hype and misinformation that surrounds artificial intelligence, and make highly qualified, informed buying decisions.
YOU’LL LEARN:
• What AI is, and what makes it different from previous technological innovations
• Why different types of organizations see different levels of success with AI - and how to prep yours to maximize the impact
• How to evaluate vendors across the 3 steps of the buying process
• How to build a rock-solid business case for AI-driven recruiting technology
Download the guide now.

Most of the public and its public safety professionals live and work in a digital world of mobile devices instant connectivity, and geo-location.
This one powerful fact, is changing the way police and first responders react to incidents and interact with the communities they serve. Types and severity of incidents are also changing, due in part to socio-cultural and environmental factors.
Complicated risk scenarios requiring inter-agency coordination are occurring in both urban areas and once-sleepy suburban towns. To perform in this volatile new reality, public safety is undergoing a digital transformation focusing more on predictive and preventive practices.
Download this whitepaper today to find out how Fujitsu can help your organisation today.
Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

Making sense of your data is one of the greatest challenges facing business today. Imagine a world where innovation and time-to-value are accelerated by AI and automation. Hitachi Vantara works at every point along the data value chain from analytics and insight, through intelligent governance to efficient, agile storage. Download this e-book to find out how to turn the business-enabling capital of the digital era into sustainable value.

Innovation is backed by 84% of boards – and finance’s role as an innovation partner is growing.
This 2,000-exec global study shows that innovation and growth are as closely linked as ever. It also shows, that for CFOs:
Customer satisfaction has become a key KPI for innovation
Having too many innovation projects is their biggest hurdle
Establishing business case viability and go/no-go decisions are a key challenge
Read the report now.

A new culture of innovation is sweeping through the business world. In this webinar, IDC’s chief analyst and Oracle’s VP of digital innovation show how Finance can take a strategic lead.
Key topics discussed include:
• How to accelerate insight-gathering
• Innovating future digital business models
• Using AI to automate – and create better business processes
Watch webinar

Our research reports on the 2,000 executives from the marketing community, across 22 markets, who agreed that innovation drives growth.
However, barriers to innovation remain significant, ranging from isolation within the business, to a lack of insight into the data, and absent support from leadership in 24% of cases, and data remains the second largest issue for marketing with a 10% gap.
New technologies help harness data, demonstrate how innovation will benefit teams and businesses, and help CMOs create a successful innovation agenda.
Read the report

Innovation and technology are quite the buzzwords these days. Join IDC Chief Analyst, Philip Carter, and Oracle’s Vice President of Digital Innovation, Neil Sholay, as they discuss how technology is driving innovation in businesses.
Watch Carter and Sholay discuss the role of Marketing in business innovation. Discover what it means to innovate, some examples of successful innovation, and what they are actually doing to scale that growth.
It’s time to find out how Marketing is shaping business culture through innovative technology.
Watch the talk now.

Innovation and technology are quite the buzzwords these days. Join IDC Chief Analyst, Philip Carter, and Oracle’s Vice President of Digital Innovation, Neil Sholay, as they discuss how technology is driving innovation in businesses.
Watch Carter and Sholay get to the bottom of the role of Marketing in innovation, how to set your growth KPIs, and how to overcome the internal barriers innovators can face.
Find out how Marketing is stepping into the lead through new technology, innovation and growth.
Watch the talk now.