Terms And Conditions

General Terms and Conditions for Accommodation in Travizer Apartments

1. Basic Conditions

a. Customer agrees to keep and maintain the premises in good and sanitary condition.

b. During check-in all guests are obliged to present a photo-ID document with current address. Foreign citizens present their international passports. Based on these documents, the respective Travizer agent fills out address cards that are kept on file until the check-out date. Travizer – Favoreo Group International Ltd is registered by the respective Bulgarian institutions as a personal data administrator. Reg. number 1338906 from 27.11.2012. The company will not grant access to the premises in case the requested ID documents are not presented. Personal information will not be sent to any other third-party companies or individuals.

c. Smoking is strictly forbidden in all Travizer apartments. Smoking is only allowed on the terraces. Parties are strictly forbidden.

d. The amount that has been negotiated for the respective accommodation (page 1 of the leasing agreement) is due in full on or before the day of check-in. This does not apply for stays longer than 1 month when preliminary conditions on the payment terms have been accepted by both parties. Travizer accepts cash payments, bank transfers or payments with debit or credit cards. No payments with American Express cards are accepted. Payments with debit/credit cards or through bank transfer need to be announced before arrival. The company will not grant access to the apartment in case the payment conditions above are not fulfilled.

e. In case a Travizer agent states that the customer has failed to maintain the premises in good condition or if the apartment needs heavy cleaning that exceeds several times the efforts for a normal one or if smoking on the premises is stated or if damages to the apartment and the respective objects in it have been stated or if the customer stole (or has tried to steal) any objects that are property of Travizer, the company is allowed to report such activities to the police, to start a law suit against the customer and to inform partner organizations and companies about this, revealing the customer’s names.

f. All conversions between currencies are calculated according to the exchange rates for the respective date published by the Bulgarian National Bank on the bank’s official website.

g. The customer agrees that his email address will be used by Travizer for marketing purposes (no more than one email message every month). The customer can opt-out at any time.

h. Breaching any of Travizer’s rules, terms and conditions may lead to immediate eviction. The customer is not entitled to any refund in this case.

i. Travizer – Favoreo Group International Ltd is not liable for any losses of objects that are property of the customer, nor in case of robbery, burglary, etc. The customer is responsible of all his belongings throughout the stay.

2. Apartment Cleaning

a. Weekly cleaning is included in the accommodation rate. The day of cleaning is negotiated during check-in and will be marked on page 1 of the leasing agreement. It’s advisable that the guests leave the apartment during cleaning.

b. Additional cleaning is only carried out upon preliminary request and is only performed during working hours. Due to the large number of apartments Travizer doesn’t guarantee that additional service can be provided. Additional cleaning is paid on or before the day of cleaning. Each additional cleaning session costs EUR 15 or the respective amount in leva.

c. Cleaning doesn’t include any type of laundry.

d. In case it is stated that the apartment needs heavy cleaning that exceeds several times the efforts for a normal one, Travizer may not grant access to the apartment in case of a future apartment booking.

3. Apartment Keys

a. The customer is given one or more sets of keys (as marked on page 1 of the leasing agreement)

b. For each set of keys (except for the first one) the customer owes a security deposit in the amount of EUR 50 (or the respective amount in BGN). The amount is paid back on the day of check-out after all key sets are returned. The security deposit will be held back by Travizer in case of key loss. In case of damaging any of the key sets (but all keys are returned) Travizer will hold back EUR 10 for each damaged key set.

c. Alarm monitoring is only enabled in case the respective apartment technically supports it and only after a one-time amount of EUR 10 (BGN 20) is paid on or before the day of arrival.

4. Penalties when accommodation service is not provided by Travizer

a. Travizer – Favoreo Group International Ltd is obliged to accommodate the guests in a similar property in case the accommodation service is not provided, regardless if the respective conditions are or are not beyond the company’s control.

b. In case the customer decides to leave the apartment earlier than the date of check-out, Travizer will hold back the amount for the first night after the date of leaving. The customer will be refunded up to the amount for all other nights that have not been carried out. The nightly rate in this case is defined by dividing the total amount (as marked on page 1 in the leasing agreement) by the total number of nights, as initially negotiated.

c. Travizer doesn’t owe any kind of refund in case any of the following services are suspended for less than 4 hours after the customer announced they are down: electricity, water, Internet, cable TV, heating. When any of the services listed is down for more than 4 hours after the customer’s announcement, the company owes a refund of 50% of the respective nightly rate. The nightly rate in this case is defined by dividing the total amount (as marked on page 1 in the leasing agreement) by the total number of nights, as initially negotiated.

d. In case any of the services stated in 4.d. is discontinued for a long time, the customer is being given the option to leave the apartment. The company will refund the customer for all nights from the day of announcement up to the check-out date.