Survivable Remote
Site Telephony Overview

If communication
between your phone and the Cisco Unified Communications Server is interrupted,
you receive an alert message on your phone. If you are on an active call, the
call remains established, and you enter a failover situation. This failover is
the Survivable Remote Site Telephony (SRST) feature.

While in failover, not
all the features of your phone are available. The following table describes
typical feature and feature availability, although not all the features may be
supported on your phone . For more information about feature availability
during failover, contact your system administrator.

Table 1 Feature support
during failover

Feature

Supported

Notes

New Call

Yes

End Call

Yes

Redial

Yes

Answer

Yes

Hold

Yes

Resume

Yes

Conference

Yes

Conference to
Active Calls (Join)

No

The Active Calls
softkey does not display.

Conference List

No

Transfer

Yes

Transfer to
Active Calls (Direct Transfer)

No

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

Audible Message
Waiting Indicator

Yes

All Calls
Programmable Line Key

Yes

Answer
Programmable Line Key

Yes

Unified Session
Presentation

Yes

Conference is
the only feature supported.

Voicemail

Yes

Your voicemail
will not be synchronized with other users in the Cisco Unified Communications
Manager cluster.

Speed Dial

Yes

Service IRL
Programmable Line Key

Yes

To Voicemail
(iDivert)

No

The iDivert
softkey does not display.

Line Filters

Partial

Lines are
supported but cannot be shared.

Park Monitoring

No

The Park softkey
does not display.

Barge

No

You see the
message “That feature is not currently available.”

Enhanced
Message Waiting Indication

No

Message count
badges do not appear on the phone screen.

Only the
Message Waiting icon displays.

Directed Call
Park

No

The softkey
does not display.

BLF

Partial

BLF feature
key works like Speed Dial keys.

Hold Reversion

No

Calls remain
on hold indefinitely.

Remote Hold

No

Calls appear
as Local Hold calls.

Meet Me

No

The Meet Me
softkey does not display.

PickUp

No

The softkey
causes no action.

Group PickUp

No

The softkey
causes no action.

Other PickUp

No

The softkey
causes no action.

Malicious Call
ID

No

The softkey
causes no action.

QRT

No

The softkey
causes no action.

Hunt Group

No

The softkey
causes no action.

Intercom

No

The softkey
causes no action.

Mobility

No

The softkey
causes no action.

Privacy

No

The softkey
causes no action.

Call Back

No

The Call Back
softkey does not display.

Shared line

No

Video

Yes

Video conference is not supported.

BLF Speed Dial

Yes

When your phone loses
connectivity, your phone may display a message like this:
Service
interruption. Some features unavailable.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed.

When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting ends or answer the call over the greeting.

For more information, contact your system administrator.

Answer

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held or Park Reversion calls.

Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines.

When you get a call, you see a notification
window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system
administrator sets up the default time.

If an incoming call has been call forwarded
from another phone, you may see additional information to identify
that the call has been forwarded. Your system administrator
controls the amount of additional information that is displayed.
Additional information can identify the person who forwarded the
call to you and the caller information.

When you receive a call, the phone number that displays on the screen contains the string of digits that you can dial to contact the caller. The digit string can contain the following digits, if required:

Code to obtain an outside line (for example, if you have to dial 9)

Long distance code

Area code

City code

Telephone number

The phone saves the complete digit string in the call history, and you can save the number in your Personal Address Book.

Answer Oldest Call First

Auto Answer

Your system administrator sets up Auto Answer to work with either your speakerphone or headset.

Note

If you have Auto Answer set up for the speakerphone, and you change the call to the headset, your next incoming call rings on the headset. If you have Auto Answer set up for the headset, and you change the call to the speakerphone, your next incoming call rings on the speakerphone. Auto Answer makes sure that the call is answered; it does not override the location where you interacted with a previous call.

Set Up Call Back Notification

Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available.

Callback may appear on your phone as a feature button or a softkey. For more information, contact your system administrator.

Procedure

Step 1

Press
Callback while listening to the busy
tone or ring sound.
A confirmation screen displays on the phone.

Step 2

Press
Exit to exit the confirmation screen.

Your phone alerts you when the line is free.

Step 3

Press
Dial to place the call again.

Call Forward

Call
Forward allows you to forward calls from any line on your phone to another
number.

There are
two types of call-forwarding features that your system administrator may set up
on your phone:

Unconditional
call forwarding (Call Forward All): Applies to all calls that you receive. You
can set up Call Forward All directly on your phone for any line. To set up Call
Forward All remotely, go to your User Options web pages.

Conditional call
forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage): Applies to certain calls that you receive, according to conditions,
and is accessible only from your User Options web pages.

When forwarding
calls from your phone:

Enter the call
forward target number exactly as you would dial it from your phone. For
example, enter an access code or the area code, if necessary.

Call forwarding
is phone-line specific. If a call reaches you on a line where call forwarding
is not enabled, the call will ring as usual.

Your system
administrator can set up other call-forward options that do the following:

Allow calls
placed from the call forward target number to your phone to ring through,
rather than be forwarded.

Prevent you
from creating a call-forward loop or exceeding the maximum number of links in a
call forwarding chain.

Forward All Calls

Procedure

Step 1

On any idle line from which you want to forward your calls, press
Forward All.

Step 2

Enter a phone number, or select an entry from the Call History
list.
Depending on how your voicemail system is set up,
you may be able to press Messages
to forward all calls
to voicemail.
Visual confirmation displays for a few seconds to confirm
the number to which your calls will be forwarded.

Step 3

To verify that your calls are forwarded, look for:

A
Forward All
icon in the line label.

The forwarding
information in the header.

Step 4

To cancel call forwarding, press Forward Off.

Call Park

Call Park
allows you to use your phone to park (temporarily store) a call, which you can
then retrieve from another phone (such as a phone at a coworker’s desk or in a
conference room).

There are
two ways you can park a call:

Park

Allows you to
park an active call that you answered on your phone, and retrieve it using
another phone in the Cisco Unified Communications Manager system.

Directed Call
Park

Allows you to
park and retrieve an active call in two different ways:

Assisted
Directed Call Park: Allows you to park an active call using a feature button,
which your system administrator sets up as a speed-dial line.

With this
type of directed call, you can monitor the status of the line (in-use or idle)
using Line Status indicators.

Manual
Directed Call Park: Allows you to park an active call by transferring it to a
Directed Call number, which your system administrator sets up.

You retrieve
the call at another phone by dialing a park retrieval prefix number (provided
by your system administrator) and then dialing the Directed Call number you
used to park the call.

Your system
administrator sets up either the Directed Call Park or the Park feature on your
phone, but not both.

Park and Retrieve Call Using Park

During a call, press Park, then hang up.
Your phone displays the number where the system parked the
call. The parked call is put on hold, and you can press
Resume to resume the call on your
phone.

Step 2

From any other Cisco Unified IP Phone in your network, enter the
number where the call is parked to retrieve the call.

Step 3

If you do not retrieve the call within a certain amount of time
(set by your system administrator) you receive an alert tone, at which
time you can:

Press
Answer to answer the call on your
phone.

Retrieve the
call from another phone.

If you fail to retrieve or answer the call within a
specified amount of time, the call is redirected to another destination (set up
by your system administrator), such as voicemail. If the call gets redirected,
it can no longer be retrieved by using Call Park.

Park Call Using Assisted Directed Call Park

Procedure

Step 1

During a call, press
Directed Call Park displaying an idle
Line Status indicator.

Step 2

Retrieve the call from any other Cisco Unified IP Phone in your
network as follows:

Enter the park retrieval prefix.

Dial the Directed Call number.

Example:If the park retrieval prefix is
"99" and the Directed Call number is
"1234," enter 991234.

Step 3

If you do not retrieve the call within a certain amount of time
(set by your system administrator) you receive an alert tone, at which
time you can:

Press
Resume to resume the call on your
phone.

Retrieve the
call from another phone.

If you fail to retrieve or resume the call within a
specified amount of time, the call is directed to another destination (set up
by your system administrator), such as voicemail.
If the call gets redirected, it can no longer be retrieved by using Call Park.

Park Call Using Manual Directed Call Park

Procedure

Step 1

During a call, press
Transfer .

Step 2

Enter the Directed Call number where you will park the call.

Step 3

Press
Transfer again to finish parking the call,
then hang up.

Step 4

Retrieve the call from any other Cisco Unified IP Phone in your
network as follows:

Enter the park retrieval prefix.

Dial the Directed Call number.

Example:If the park retrieval prefix is
"99" and the Directed Call number is
"1234," enter 991234.

Step 5

If you do not retrieve the call within a certain amount of time
(set by your system administrator) you will receive an alert tone, at which
time you can:

Press
Resume to resume the call on your
phone.

Retrieve the
call from another phone.

If you fail to retrieve or resume the call within a
specified amount of time, the call is directed to another destination (set up
by your system administrator), such as voicemail.
If the call gets redirected, it can no longer be retrieved by using Call Park.

Call PickUp

Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.

You might use Call PickUp if you share call-handling tasks with coworkers.

There are three ways you can pick up a call:

PickUp—Allows you to answer a call ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

Group PickUp—Allows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator).

Dialing the number of the ringing phone.

Other PickUp—Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Answer a Call Using
PickUp

Call PickUp allows you to answer a call ringing on a
coworker’s phone by redirecting the call to your phone.

You might use Call PickUp if you share call-handling tasks
with coworkers.

There are three ways you can pick up a call:

PickUp: Allows you to answer a call ringing on another phone within
your call pickup group.

If multiple calls are available for pick up, your phone picks up
the oldest call first (the call that has been ringing for the longest time).

Group PickUp: Allows you to answer a call on a phone that is
outside your call pickup group by:

Using a group pickup number (provided by your system
administrator).

Dialing the number of the ringing phone.

Other PickUp: Allows you to answer a call ringing on another phone
within in your call pickup group or in an associated call pickup group.

Your system administrator sets up your call pickup group and
your call pickup softkeys, depending on your call-handling needs and work
environment.

You can also monitor and pick up ringing calls using Line Status
indicators if your system administrator has set up Line Status indicators on
speed-dial buttons for you. Line Status indicators allow you to see if a line
that is associated with a speed-dial button is idle, in-use, in a Do Not
Disturb state, or ringing.

Procedure

Step 1

Perform one of
the following actions:

Press
PickUp to transfer a ringing call within your pickup
group to your phone.

If you have
multiple lines and want to pick up the call on a nonprimary line, first press
the desired line button, then press
PickUp.

If your phone
supports autopickup, you are connected to the call.

Step 2

If the call
rings, press
Answer to connect to the call.

Answer a Call Using Group PickUp and a Group PickUp Number

Procedure

Step 1

Perform one of the following actions:

Press
Group PickUp to answer a call on a phone
outside your pickup group.

If you have multiple lines and want to pick up the call on another
line, first press the desired line button, then press
Group PickUp.

Step 2

Enter the group pickup number.

If your phone supports autopickup, you are now connected
to the call.

Step 3

If the call rings, press
Answer to connect to the call.

Answer a Call Using Group PickUp and a Phone Number

Procedure

Step 1

Perform one of the following actions:

Press
Group PickUp.

If you have multiple lines and want to pick up the call on a
nonprimary line, first press the desired line button, and then press
Group PickUp.

Step 2

Enter the number of the phone line with the call that you want to
pick up.

For example, if the call is ringing on line 12345, enter
12345.

If your phone supports autopickup, you are now connected
to the call.

Step 3

If the call rings, press
Answer to connect to the call.

Answer Call Using Other PickUp

Procedure

Step 1

Press
OPickUp to transfer a call in your pickup
group or in an associated group to your phone.

If your phone supports autopickup, you are now connected to the
call.

Step 2

If the call rings, press
Answer to connect to the call.

Call Waiting

Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call:

Call Waiting Response

To answer the ringing call, press the flashing amber line button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it. Your phone puts the original call on hold automatically and connects the ringing call.

If the call is on a different line, you must first press the line button or the All Calls button, if available, to display the ringing session and then answer the call.

If the call is on the same line and not visible because there are many calls, you must scroll to display the sessions.

If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call.

Client Matter Code

Your system administrator can set up your phone to request that you enter a Client Matter Code (CMC) after you dial a phone number. The CMC can be used for accounting or billing codes, and your system administrator assigns CMCs..

When required, the phone displays Enter Client Matter Code, the dialed number changes to "********", and you hear a special tone. Enter the CMC for the call using the keypad.

Conference

Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting.

When you are talking on a call, use Conference to dial another party and add them to the call.

If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

Divert

Divert Call

You can silence
the incoming (ringing) call. Press Volume
down once, then
let the incoming call go to the target number (voicemail or predetermined
number set up the system administrator).

Procedure

Step 1

To redirect an
incoming (ringing) call while on another call, use the
Navigation pad to highlight the
incoming call, then press
Divert. Otherwise press Divert to redirect the current,
active call.

Step 2

To redirect an
incoming call while not on a call, press
Divert.

Step 3

To redirect a
held call, first resume the call and then press
Divert.

Do Not
Disturb

Do Not
Disturb (DND) allows you to turn off either:

The ringer on your
phone

The ringer and any
visual notification that you have an incoming call

When DND is enabled,
your incoming calls forward to another number, such as your voicemail, if it is
set up and the call is not saved or listed in your Call History.

The DND
feature affects all lines on a phone. The feature does not affect intercom or
911 calls.

Your system
administrator sets up a line button or softkey on your phone for DND with the
ringer and visual notifications off by default. However, you can change your
DND options from your User Options web pages.

Turn DND On and Off

Extension Mobility

Cisco Extension Mobility (EM) allows you to configure a Cisco
Unified IP Phone as your own temporarily. After you sign in to EM, the phone
adopts your user profile, including your phone lines, features, established
services, and web-based settings. Your system administrator sets up EM for you.

Place Call with Fast
Dial Button

Scroll to and select a
fast-dial code and then press the
Dial softkey.

Forced Authorization Code

Your system administrator can set up your phone to request that you enter a Forced Authorization Code (FAC) after you dial a phone number. The FAC controls access to phone numbers, and your system administrator assigns FACs.

When required, the phone displays Enter Authorization Code, the dialed number changes to "********", and you hear a special tone. Enter the FAC for the call using the keypad, noting that the phone displays a "*" instead of the number entered.

Swap Between Holding and Active Calls

You can use line buttons to swap between holding and connected calls. For example, if you have a held call and an active call, pressing the line button for the held call resumes that call and places the other call on hold automatically.

Put Call On Hold by Answering New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.

You can answer the new call by:

Pressing the flashing amber line button.

Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button.

Determine If Shared Line Is On Hold

Procedure

Look for a pulsing red line button and the
Hold icon.
When these indicators display, a call on the shared line has been
put on hold remotely by another user.

Remote Hold

When you place a call on hold
while using a shared line, the line button pulses green and the phone displays
the Hold icon. When another phone
places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Respond to Hold Reversion Notification

Press the flashing amber line button or
Answer to resume the call from hold.

Hunt Groups

Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign out of the group when you want to prevent calls from ringing on your phone.

Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group.

Calls in the group call queue display the same call identification number, no matter which group phone accesses the list.

Sign In and Out of Hunt Group

Signing out of a hunt
group does not prevent direct calls from ringing your phone.

Procedure

Step 1

Press Hunt Group to sign in.
Visual confirmation displays briefly.

Step 2

Press Hunt Group again to sign out.

Display Queue Statistics

Use the queue statistics to check the status of the hunt group queue.

Procedure

Step 1

Press Queue Status. The Queue status window appears.

Step 2

To refresh the statistics, press Refresh.

Step 3

To exit, press Exit.

Intercom

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Place Dedicated Intercom Call

Press
Intercom.
Your phone enters whisper mode until the recipient accepts
the intercom call. If you are on an active call, that call is placed on hold.

Step 2

Listen for the intercom alert tone, then begin speaking.

Step 3

Press
Intercom to end the call.

Place Dialable Intercom Call

Procedure

Step 1

Press
Intercom.

Step 2

Enter the intercom code.
Your phone enters whisper mode until the recipient accepts
the intercom call. If you are on an active call, that call is placed on hold.

Step 3

Listen for the intercom alert tone, then begin speaking.

Step 4

Press Intercom to end the call.

Receive an Intercom
Call

Intercom allows you to place and receive one-way calls using
a dedicated or dialable intercom line.

After receiving the intercom call, the recipient can
initiate two-way audio (connected mode) to allow for further conversation.

Procedure

Step 1

When an intercom
call comes to your phone, you receive a message on your phone screen, an
audible alert, and your phone answers the intercom call with mute activated.
You can handle the intercom call in one of these ways:

Listen to
the intercom caller in whisper mode. Any current call activity you are already
engaged in continues simultaneously. In whisper mode, the intercom caller
cannot hear you.

Press
Intercom to switch to connected mode. In connected
mode, you can speak to the intercom caller.

Step 2

Press
Intercom to end the call.

Line Status

Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.

Your system administrator sets up Line Status indicators on your phone.

When you answer
the call on your desk phone, the remote destinations stop ringing, are
disconnected, and display a missed call message.

When you answer
the call on one remote destination, the other remote destinations and desk
phone stop ringing and are disconnected, and a missed call message is shown on
the other remote destinations.

When you answer
the call on one remote destination and then switch the call to a Cisco Unified
device that shares lines, the Cisco Unified devices that share the same line
display a
Remote In Use message.

To set up Mobile Connect, use
the User Options web pages to set up remote destinations and create access
lists to allow or block calls from specific phone numbers from being passed to
the remote destinations.

Switch Desk Phone Call to Mobile Phone

You cannot use the same phone line for any other calls, but if
your desk phone supports multiple lines, you can use another line to make or
receive calls.

The desk phone line button turns red and the handset icons and
the calling party number appear on the phone display.

Switch Mobile Call to Desk Phone

Procedure

Step 1

Select a line on your desk phone.

Step 2

Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.

Step 3

Press
Resume on your desk phone within five
to 10 seconds and start talking on the desk phone.

Hand Off Call from Mobile Phone to Desk Phone

Procedure

Step 1

While on your mobile phone, enter the access code for the handoff
feature.

Contact your system administrator for a list of access codes.

Step 2

Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.

Step 3

Press the
Answer softkey on your desk phone within 10
seconds and start talking on the desk phone.
Your system administrator sets the number of seconds to answer
the call on your desk phone.
The Cisco Unified devices that share the same line
display a Remote In Use message.

Monitoring and Recording

Monitoring and Recording allows you to
monitor and record calls if desired. Your system administrator enables this
feature, which can be set up for automatic recording of all calls or recording
of individual calls, when required.

You can start or stop a recording by pressing Record on your phone.

You may hear notification tones during call monitoring and
recording. By default, the person who monitors the call and records it (if also
configured) does not hear the notification tones.

For more information, contact your system administrator.

Multiple Calls Per Line

Each line can support multiple calls. By
default, your phone supports four active calls per line, and a
maximum of 24 active calls per line. Your system administrator can
adjust this number (not exceeding 24 calls) according to your need.
Only one call can be connected at any time; other calls are
automatically placed on hold.

If there are multiple calls on the line when
a call completes, the phone screen displays a list of other calls
on the line.

Answer Second Call on Same Line

To answer a second
call on the same line, press the flashing amber line button.

The phone places any
active calls on hold, and the second call becomes
active.

The phone screen text changes based on the
active call and the number of calls on the line.

Switch Between Multiple Calls on Same Line

Procedure

Step 1

Select a call using one of the following actions:

Use the Navigation pad and Select button to select a call.

Press the line
button to switch between two calls on the same line.

Step 2

If there are more than two
calls on the line, select the call from the call list and
resume the call.

Move from Line to Another Line with Multiple Calls

Procedure

Step 1

Press the line
button for the call to which you are switching.

If a single call is holding on the line, the
call automatically resumes.

Step 2

If multiple calls
are holding, the phone prompts you to select a call. Highlight the
appropriate call and press Resume.

Create Conference with Two Calls on Same Line

Procedure

Step 1

With two connected
calls on the same line, select a call to make it the active call
(the second call is put on hold).

Step 2

Press Conference.

Step 3

Perform one of the
following actions:

Enter the new
participant's phone number and wait for the call to
connect.

Select the call to
add to the conference from the list of calls on the
line.

Press another line
button and select a call from that call list.

Step 4

After calling a new conference participant,
but before adding the participant to the conference, you can press
Swap to toggle between the two calls.

This allows
you to consult privately with the participant on each call before
you complete the conference.

Step 5

Press Conference to add the participant to your call. This
step is not required if you are adding the participant from a
separate line that has only one connected call.

The conference begins.

Step 6

Repeat to add
additional participants.

Transfer Two Calls on Same Line

Procedure

Step 1

Verify that you are
on an active call (not on hold).

Step 2

Press Transfer.

Step 3

Perform one of the
following actions:

Enter the transfer
recipient's phone number.

Press a speed-dial
button.

Select the call to
transfer to from the list of calls on the line.

Press another line
button and select a call from that call list.

Step 4

Wait for the
recipient to answer. Or, skip to Step 6 while the call is
ringing.

Step 5

You can press Swap to toggle
between the two calls.

This allows you to consult privately with
the participant on each call before you complete the
transfer.

Step 6

Press Transfer again. This step is not required if you are
transferring to a call on a separate line that has only one
connected call

The transfer is complete.

Multiple Incoming Alert Calls

If there is a second incoming call on the
line while the first call is ringing, the phone screen text changes
according to the total number of incoming calls.

If there are more
incoming calls, press Answer to view all calls on
all lines.

If there is any
incoming call on the same line, the phone adds the call to the call list.
If you press the line button, you can view the list of calls on the
line.

If there are two
simultaneous incoming calls on the phone:

Press Answer or line button to answer the call.

Press the line button
of another line to view the list of incoming calls on that
line.

Shared Line

If there are two or three remote calls on the
shared line, the caller ID indicates the number of calls on the
line and the state of the call.

If at least one call
is on hold on the line, the line button flashes red.

If all the calls are
active, the line button flashes solid red.

Mute

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Video Mute allows you to block video for your camera, so that you can see other parties on the video call, but they cannot see you.

Mute Video

On-Hook Dialing

On-hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call.

Your system administrator can enable your phone to check your Call History records and display the closest matches while you are entering the number. For example, if your Call History has the entry 987-6543, this entry displays as you enter the digits 987. When the desired number displays, you can select it to place the call to that number.

Dial number On-Hook

Press Call. If you are specifying an Abbreviated Dial, enter the abbreviated number and then press Speed Dial.

Step 3

Lift the handset, or press the Speakerphone or Headset button.

Step 4

If you hear a tone
and see the message "Enter Authorization Code," enter the Forced
Authorization Code (FAC) given to you by your system
administrator.

If authorized by the system, the call
proceeds.

Step 5

If you hear a tone
and see the message "Enter Client Matter Code", enter the Client
Matter Code (CMC) given to you by your system
administrator.

If authorized by the system, the call
proceeds.

Dial Number On-Hook with Call Log Filtering

Procedure

Step 1

With the phone on-hook, start to enter a phone number.

As you enter numbers, the phone searches the call history records and finds the records that match the digits entered.

Step 2

If there are matching records, use the Navigation pad and Select button to select the number or continuing entering the digits of the phone number.

Step 3

Select Call.

The phone places a call to the selected number.

Plus Dialing

Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus
(+) sign as the first digit in a phone number for international
dialing. The plus sign applies only for on-hook or off-hook calling.

When you see phone numbers with the + sign in them, you can select and dial the entry without having to add digits for international calls.

Redial

Redial Number

To place the call on a specific phone line, select the line to obtain dial tone and press
Redial.

Secure and Nonsecure Indication Tone

When a phone is configured as secure (encrypted and trusted), it can be given a "protected" status. After a phone is protected, the protected phone can be configured to play an indication tone at the beginning of a call.

Only protected phones hear these secure or nonsecure indication tones. Nonprotected phones do not hear the secure or nonsecure tones. If the overall call status changes during the call, the protected phone plays the appropriate tone.

A protected phone plays a tone or not under these circumstances:

When the option to play a tone, Play Secure Indication Tone option, is enabled (True):

When end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses).

When end-to-end nonsecure media is established and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).

When the Play Secure Indication Tone option is disabled, no tone plays.

For more information, contact your system administrator.

Shared Lines

Shared lines
allow you to use one phone number for multiple phones and either you or your
coworker can answer the call. When the line flashes red, your coworker can pick
up the call.

If you share
a line with a coworker:

When a call comes
in on the shared line:

Your phone
rings and the line button flashes amber.

Your
coworker's phone rings and the line button flashes amber.

When your coworker
has a call on the shared line:

The shared
line button on your phone appears solid red to indicate that the line is
in-use remotely.

You or the
coworker can join a call on the shared line using the Barge feature. Barge
converts the call into a conference. To barge, press the red session button for
the remote in-use call on the shared line.

Speed Dial

Speed Dial allows you to
press a button and enter a preset code to place a call. Before you can use
Speed Dial features on your phone, you must set up speed-dial on your User
Options web pages.

Depending on
setup, your phone can support these Speed Dial features:

Speed-dial
buttons: Allow you to quickly dial a phone number from one or more line buttons
set up for speed dialing.

If your system
administrator has set up the Line Status feature, you can monitor the status of
a speed-dial line by using the line status indicators.

Speed-dial codes:
Allow you to dial a phone number from a code (sometimes referred to as
abbreviated dialing).

You can use also use
Speed Dial to reach telephone numbers that require a Forced Authorization Code
(FAC), Client Matter Code (CMC), or additional digits (such as a user
extension, a meeting access code, or a voicemail password). These numbers
usually require you to input pause characters in the digit string.

Transfer Call to Another Number

Press Transfer
and do one of the
following to enter the transfer recipient’s phone number:

Press the
pulsing green session button of a held call (right side).

Enter the
transfer recipient’s phone number.

Scroll to a Call
History record and press
Call.

Press a
speed-dial button.

Press
Speed Dial, enter a speed-dial
number or highlight the number you want to call, and press
Speed Dial again.

Press
Active Calls and select a held call.
The transfer completes immediately.

Step 3

Press
Transfer or
Trnsfer.

You do not need to wait for the recipient to answer to complete
the transfer.

Swap Between Calls Before Completing Transfer

After you connect to the transfer recipient—but before you
transfer a call to this party—you can press Swap to toggle between
the two calls. This allows you to consult privately with the party on each call
before you complete the transfer.

Video
Calls

Your phone can
handle calls that contain audio and video components.

When you are in a video
call, the video part of the call can fail because of insufficient network
bandwidth. The audio part of the call continues, but the video part of the call
does not occur. If you require the video part, hang up, wait a few minutes, and
start the call again. If there is still insufficient bandwidth, contact your
system administrator.

During an audio-only call, press the Video Mute button to start
video for the call (if the phone on the other end of the call can support
video). If you are on an audio-only call and the other party sends a video
request, a window displays for you to enable or decline the video.

Video Calls and Security

The audio for a call can be secure or nonsecure. Similarly, the video stream for a call can be secure or nonsecure. Depending on the system configuration, the Secure icon displays when only audio stream is secure or when both audio and video streams are secure. For more information, contact your system administrator.

Visual
Voicemail

Visual Voicemail
is an alternative to audio voicemail. You use the screen on your phone
to work with your messages, rather than respond to audio prompts. You can view
a list of your messages and play your messages. You can also compose, reply to,
forward, and delete messages.

Use WebDialer with Cisco Directory

If this is your first time using WebDialer, review the
preferences on the
Make Call window.

Step 5

Select
Dial.

The call is now placed on your phone.

Step 6

To end a call, select
Hang up or hang up your handset.

Use WebDialer with Another Online Corporate Directory

Procedure

Step 1

Sign in to a WebDialer-enabled corporate directory and search for
coworkers.

Step 2

Select the number that you want to dial.

Step 3

When prompted, enter your user ID and password.

Step 4

If this is your first time using WebDialer, review the
preferences on the
Make Call window.

Step 5

Select
Dial.

The call is now placed on your phone.

Step 6

To end a call, select
Hang up or hang up your handset.

Change WebDialer Preferences

Procedure

Step 1

Initiate a call using WebDialer to access the
Make Call window.

The
Make Call window displays the first time that you
use WebDialer (after you select the number that you want to dial).

Step 2

Select one of the following options from the
Make Call window:

Preferred
language: Determines the language used for WebDialer settings and
prompts.

Use
preferred device: Identifies the Cisco Unified IP Phone (calling
device) and directory number (calling line) that you use to place WebDialer calls.

If you have one phone with a single line, the appropriate phone
and line are automatically selected.

Step 3

If the phone and line are not automatically selected, choose a phone or line.

If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select
Applications
> Phone
Information.

Step 4

If you have an Extension Mobility profile, select
Extension Mobility from the
Calling Device drop-down menu from the
Make Call window.

Do not
display call confirmation: If selected, the
WebDialer Make Call window does not display the
next time WebDialer is used. Calls will automatically dial after
you select a contact from the Cisco directory.

Disable
Auto Close: If selected, the call window does not close automatically
after 15 seconds.