2 How to make a Claim If You think You may have a claim then please contact Us immediately with as much information as possible and We will tell You what to do next. Claims Procedure The Insured Person must place themselves under the care of a duly qualified Medical Practitioner as soon as is reasonably possible and notice of any incident that may give rise to a claim must be made within 30 days of the Accident or Illness. Sagicor Personal Accident and Illness Claims Telephone No: Group Personal Accident and Illness Policy Wording V6 Page 2 of 18

3 Group Personal Accident and Illness Insurance You are required to inform Us immediately of any facts or changes which We would take into account in Our assessment or acceptance of this insurance. Failure to do so may invalidate Your Policy or result in certain covers not operating fully. If You are in any doubt as to whether facts are material or not, please contact Your Insurance Broker. This Policy is underwritten by certain Underwriters at Lloyd s and is administered by Sagicor Underwriting Limited, in accordance with the authority granted under binding authority agreement WF084259T. We will insure You against Bodily Injury and Illness as defined in this Policy, which occurs during the Operative Time within the Period of Insurance. The Policy, schedule, and endorsements, together with the Statement of Fact should be read together as if they were one document. You have provided information to Us which includes but is not limited to the information detailed in the Statement of Fact. You agree that all the information provided to Us is true and forms the basis of the contract between You and Us. Law Applicable In the absence of any agreement in writing to the contrary this Policy will be governed by and construed in accordance with the laws of England and Wales. Any dispute relating to this Policy will be subject to the jurisdiction of the courts of England and Wales. General Policy Definitions Wherever one of the words or phrases listed below is used in this Policy, it will have the same meaning wherever it appears unless stated otherwise. A defined word or phrase will start with a capital letter each time it appears in the Policy and is printed in bold type e.g. Accident, except for headings and titles. Throughout this Policy words in the singular include the plural and vice versa. The male gender includes the female and neuter. References to legislation include such legislation as amended and to any statutory re-enactment thereof. If a word or phrase has a different meaning in a particular section then that section will have a revised definition of that word or phrase. Applicable to ALL Sections of this Policy The following Policy Definitions apply to all Sections of the Policy and all clauses, extensions and endorsements unless otherwise stated: Accident/Accidental A sudden, unexpected, unusual, specific event which occurs at an identifiable time and place. Act of Terrorism Any act or acts of any person or group(s) of persons committed for political, religious, ideological or similar purposes with the intention to influence any government and /or to put the public or any section of the public in fear. An Act of Terrorism can include but not be limited to the actual use of force or violence and/or the threat of use. Furthermore the perpetrators of an Act of Terrorism can either be acting alone, or on behalf of or in connection with any organisation or government. Annual Salary The Insured Person s Gross Annual Salary including dividends as declared within Your audited accounts during the 12 months prior to any claim but excluding remuneration received in respect of bonuses, commission, overtime and the like. Group Personal Accident and Illness Policy Wording V6 Page 3 of 18

4 Benefit Period The maximum period from the date of Temporary Total Disablement or Temporary Partial Disablement is payable for. This period starts at the end of the Excess Period. Bodily Injury Identifiable physical injury which:- 1. Is sustained by an Insured Person, and 2. Is caused by an Accident during the Operative Time during the Period of Insurance, and 3. Solely and independently of any other cause, except Illness directly resulting from or medical or surgical treatment rendered necessary by such injury, occasions the death or disablement of the Insured Person within 12 months from the date of the Accident. Channel Islands Jersey, Guernsey, Alderney and Sark. Coma A continuous unconscious and unresponsive state. Corporate Guest(s) Any visitor or guest who is officially invited to visit Your Premises in a business capacity with Your knowledge and consent. This excludes personnel from the Emergency Services and any Third Party Contractors who are undertaking work on Your behalf. is only operative whilst the Corporate Guest(s) is on Your Premises. Dependant Child A child up to the age of 18 years or up to the age of 23 years if in full time education. Director An appointed or elected member of the board of Directors of a company. Domestic Staff Any person employed as a housekeeper or au-pair. Excess Period The period prior to the commencement of the Benefit Period for which no benefit is payable. Gross Weekly Wage 1/52nd of the Annual Salary. Home Any flat, house or mobile/park home which is the main permanent residence of the Insured Person within the United Kingdom. Illness A disease or sickness of the Insured Person which first declares itself during the Operative Time during the Period of Insurance and occasions the total disablement of the Insured Person within 12 months after first declaring itself. Insured Person Any person shown in the Policy as being an Insured Person. For Insured Persons, cover applies until the end of the Period of Insurance or the date upon which the Insured Person ceases their employment or association with You, whichever the sooner. Group Personal Accident and Illness Policy Wording V6 Page 4 of 18

5 Loss of Limb Permanent loss by physical separation of a hand at or above the wrist, or of a foot at or above the ankle, and includes permanent total and irrecoverable loss of use of a hand, arm, foot or leg. Medical Expenses Expenses necessarily and reasonably incurred by the Insured Person for medical, hospital, surgical, manipulative, massage, physiotherapy, therapeutic, X-ray or nursing treatment, including the cost of medical supplies and ambulance hire. Medical Practitioner A suitably qualified medical practitioner registered by the General Medical Council in the United Kingdom other than: 1. An Insured Person 2. A member of the immediate family of the Insured Person 3. One of Your employees Operative Time The period of time that cover is in force during the Period of Insurance, as shown in the Policy schedule. Our, Us, We, Underwriters Lloyd s Syndicate Paraplegia The permanent and total paralysis of the lower half of the body which shall include the two lower limbs bladder and rectum. Partner The Insured Person s spouse, civil partner, or any person they are co-habiting with as a couple. Period of Insurance The period beginning with the effective date and ending with the expiry date as shown in the Policy schedule and any other period for which We have accepted Your premium. Permanent Total Disablement Disablement which entirely prevents the Insured Person from attending to the duties of his usual business or occupation and which lasts 12 consecutive months and at the expiry of that period is beyond hope of improvement. Permanent Total Disablement by Paralysis Disablement following the total and irrecoverable loss of use of a hand, arm, foot or leg, which entirely prevents the Insured Person from attending to the duties of his usual business or occupation and which lasts 12 consecutive months and at the expiry of that period is beyond hope of improvement. Permanent Total Loss of Hearing Permanent total and irrecoverable loss of hearing which lasts 12 consecutive months and at the expiry of that period is beyond hope of improvement. Permanent Total Loss of Sight Permanent total and irrecoverable loss of sight which lasts 12 consecutive months and at the expiry of that period is beyond hope of improvement. Permanent Total Loss of Speech Permanent total and irrecoverable loss of speech which lasts 12 consecutive months and at the expiry of that period is beyond hope of improvement. Group Personal Accident and Illness Policy Wording V6 Page 5 of 18

6 Policy This document, schedule and any endorsements attached or issued with it. Premises The interior part of Your building in the United Kingdom which is leased or owned by You and from where You conduct Your business. Principle Sum Insured The Sum Insured as noted in the Policy schedule for Section A Items 1-7 and Section B Items 1-2. Quadriplegia The permanent and total paralysis of the two upper limbs and two lower limbs. Radiation The emission, discharge, dispersal, release or escape of fissile material emitting a level of radioactivity capable of causing incapacitating disablement or death. Statement of Fact The proposal form and the quotation You have been provided with either in writing or provided electronically and any additional information supplied to Us by You or on Your behalf. Temporary Partial Disablement Disablement which temporarily prevents the Insured Person from attending to a substantial part of the duties of his usual business or occupation. Temporary Total Disablement Disablement which temporarily and totally prevents the Insured Person from attending to the duties of his usual business or occupation. Training Course Any course that leads to a nationally recognised qualification. Triplegia The permanent and total paralysis of three limbs. United Kingdom England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. War Any activity or conflict where military force is used and includes one of the following: 1. Hostilities or warlike operations (whether War be declared or not) 2. Invasion, civil War, rebellion, insurrection, revolution 3. Act of an enemy foreign to the nationality of the Insured Person or the country in or over which the act occurs 4. Civil commotion assuming the proportions of, or amounting to, an uprising 5. Overthrow of the legally constituted government 6. Military or usurped power 7. Explosions of War weapons 8. An Act of Terrorism 9. Murder or Assault subsequently proved beyond reasonable doubt to have been the act of agents of a state foreign to the nationality of the Insured Person whether war be declared with that state or not. You, Your, Yours The Insured as stated in the Policy schedule. Group Personal Accident and Illness Policy Wording V6 Page 6 of 18

7 General Policy Conditions Each section of the Policy has conditions and they must be read in conjunction with the following General Conditions which apply to all Sections unless otherwise stated. If any term, condition or exclusion or endorsement or part thereof is found to be invalid or unenforceable the remainder will be in full force and effect. Applicable to ALL Sections of this policy The following Policy Conditions apply to all Sections of the Policy and all clauses, extensions and endorsements unless otherwise stated. Cancellation 1. We may cancel this Policy by giving 30 days notice in writing to You at Your last known address. If We give You such notice then You may be entitled to a proportionate return of the premium. 2. You may cancel this Policy by giving Us 30 days notice in writing. If You give such notice, and providing no claim has been paid or is payable and no incident has occurred which could give rise to a claim under this Policy, the premium for the period up to the date when the cancellation takes effect will be calculated and any unearned portion of the premium paid will be returned, subject to a minimum retention by Us of 500 or one third of the annual premium whichever is the greater. If the annual premium is less than 500, then the minimum retention by Us will be one third of the annual premium. 3. If the premium has not been paid or if there has been a default under a linked credit agreement, this Insurance will cease immediately. In such event, You may be entitled to a proportionate return of the premium providing no claim has been paid or is payable and no incident has occurred which could give rise to a claim under this Policy, the premium for the period up to the date when the cancellation takes effect will be calculated and any unearned portion of the premium paid will be returned, subject to a minimum retention by Us of 500 or one third of the annual premium whichever is the greater. If the annual premium is less than 500, then the minimum retention by Us will be one third of the annual premium. By exercising Your right to cancel this Policy, You will be withdrawing from this contract and the contract will be terminated. Changes to Business Activities and Occupations 1. Any material change in Your business activities that involves increased risk must be notified to Us and agreed in writing. 2. Any change to the Insured Person s occupation in which greater risk may be incurred than in the occupation originally disclosed to Us must be notified to Us and agreed in writing. Failure to notify Us of these changes may result in the Policy not operating and any claim not being indemnified. Special terms may have to be applied and an additional premium may be required. Claims Co-operation You and the Insured Person shall provide assistance and co-operate with Us or Our representatives in obtaining any other records We deem necessary to evaluate the claim. In no event will We be liable to pay any claim hereunder unless You or the Insured Person co-operates with Us and/or Our representatives in the investigation of a claim. Group Personal Accident and Illness Policy Wording V6 Page 7 of 18

8 Contracts (Rights to Third Parties) Act 1999 A person or company who was not a party to this Policy has no right under the Contracts (Rights to Third Parties) Act 1999 to enforce any term of this Policy but this does not affect any right or remedy of a third party which exists or is available apart from that Act. Failure to Comply with Policy Conditions If You or an Insured Person fails to comply with any obligation to act in a certain way specified in the terms, provisions, conditions and endorsements of this Policy, it may prejudice Your or an Insured Person s position to recover under any claim. Fraud If You or anyone acting on Your behalf makes any false or fraudulent claim or supports a claim by false or fraudulent document, device or statement, this Policy will be void and You will forfeit all rights and benefits under this Policy. In such circumstances We will not refund You Your premium and You must pay back any benefits that We have already paid. Interest on Benefit Payable We will not pay interest on any benefit payable. Maximum Any One Occurrence Limit In the event of an Accident involving more than one Insured Person, where the claim exceeds the Maximum Any One Occurrence Limit, as shown in the Policy schedule, the total sum insured payable shall be proportionally reduced until that total does not exceed that limit. Maximum Benefit Limit The maximum amount We will pay for Section A Items in total in respect of any one Accident shall not exceed an amount greater than 100% of the Principle Sum Insured, subject to the Maximum Cumulative Limit. Maximum Cumulative Limit The maximum sum We will pay in respect of any claim arising from any one Accident for any one Insured Person shall not exceed 2,000,000 in total. In the event that the maximum sum payable does exceed 2,000,000, the amount payable in respect of each section will be reduced proportionately until the total does not exceed that limit. Non Disclosure, Misrepresentation or Misdescription This Policy will become void if You or anyone acting on Your behalf fails to disclose, misrepresents or misdescribes any material fact. Other Insurances This Policy is issued on the condition that You have no knowledge of any other Accident or Illness Insurance in force except as specifically declared to Us at inception or agreed by Us during the Period of Insurance. If at the time of a claim there is another insurance Policy in Your name which covers You or an Insured Person for the same expense or loss, We will only pay a proportion of the claim, determined by reference to the cover provided by each section except for Section A Items 1-7 and Section B Items 1-2 as shown on the Policy schedule which will be paid in full. Right to Medical Records and Medical examination Following notice of a claim, the Insured Person shall provide when requested by Us all authorisations necessary to obtain an Insured Persons medical records. We have the right to have an Insured Person examined by a physician or vocational expert of Our choice and at Our expense when and as often as We may reasonably request. Trust Assignment We will not automatically accept or be affected by notice of any trust assignment or the like which relate to this Policy. Group Personal Accident and Illness Policy Wording V6 Page 8 of 18

9 Amendments to 1. Where an Insured Person is not in full time gainful employment or one of Your employees, (a) The definition for Permanent Total Disablement shall be amended to read as follows: Disablement which entirely prevents the Insured Person from attending to any business or occupation of any and every kind and which lasts 12 months and at the end of that period is beyond hope of improvement. (b) Section A Items 8-9 and Section B Items 1-4 shall not be covered. 2. Where an Insured Person is a Dependant Child (a) The sum insured for Accidental death shall be limited to 10,000 (b) The definition for Permanent Total Disablement shall be amended to read as follows: Disablement which entirely prevents the Insured Person from attending to Full Time Education for a period of twelve consecutive months and at the end of that period is beyond hope of improvement and without prospect of being able to undertake any gainful occupation or of being able to support him/herself financially. (c) Section A Items 8-9 and Section B Items 1-4 shall not be covered. 3. Where an Insured Person is one of Your employees and is over the age of 65 years at the effective date of this Policy, the definition for Permanent Total Disablement shall be amended to read as follows: Disablement which entirely prevents the Insured Person from attending to any business or occupation of any and every kind and which lasts 12 months and at the end of that period is beyond hope of improvement. 4. Where an Insured Person is a Corporate Guest: (a) The Sum Insured for Section A Items 1-7 shall be limited to 25,000. (b) The definition for Permanent Total Disablement shall be amended to read as follows: Disablement which entirely prevents the Insured Person from attending to any business or occupation of any and every kind and which lasts 12 months and at the end of that period is beyond hope of improvement. (c) Section A Items 8-12 and and Section B Items 1-4 of the Policy schedule shall not be covered. Group Personal Accident and Illness Policy Wording V6 Page 9 of 18

10 General Policy Exclusions The following Policy Exclusions apply to all Sections of the Policy and all clauses, extensions and endorsements unless otherwise stated. We will not cover death, disablement or loss:- 1. Whilst the Insured Person is engaged or taking part in military, air force or naval service or operations (other than reserve or volunteer training). 2. Whilst the Insured Person is engaged or taking part in aeronautics or aviation, other than as a passenger. 3. Whilst the Insured Person is engaged or taking part in mountaineering or rock climbing normally involving the use of ropes and/or guides. 4. Whilst the Insured Person is riding or driving in any kind of race. 5. Directly or indirectly caused or contributed to by the Insured Person s (a) Intentional self-injury (b) Suicide or attempted suicide (c) Provoked assault or fighting except in bona fide self-defence (d) Own criminal act (e) Engagement or participation in civil commotions or riots of any kind (f) Deliberate exposure to exceptional danger (except in an attempt to save human life). 6. For claims where medical or other suitable evidence is not provided. 7. Whilst the Insured Person is under the influence of alcohol (which exceeds the prescribed limit under the Road Traffic Acts 1988 and would render the Insured Person unfit to drive regardless of whether the Insured Person is driving or not), drugs or solvents (other than drugs taken under medical supervision but not for the treatment of drug addiction). 8. Occasioned by or occurring whilst the Insured Person is in a state of insanity temporary or otherwise. 9. Arising from or attributable to War (whether declared or not), whilst the Insured Person is in the United Kingdom or is travelling to any country or area that, at the commencement of travel, was publicly known to be in a state of, or faced with the threat of War. 10. Regardless of any contributory cause(s), any claim(s) in any way caused or contributed to by an Act of Terrorism involving the use or release or the threat thereof of any nuclear weapon or device or chemical or biological agent. If We allege that, by reason of this exclusion, any claim is not covered by this Policy, the burden of proving the contrary shall be upon You. 11. Arising out of or consequent upon or contributed to Radiation. Group Personal Accident and Illness Policy Wording V6 Page 10 of 18

11 Section A: Personal Accident What is ed If an Insured Person suffers Bodily Injury which is the sole cause of their death or disablement, then We will pay the appropriate sum insured as stated on the Policy schedule for such death or disablement. Extensions to Section A The insurance provided by this Section is extended to include the following subject to all other terms, conditions, limitations and exceptions of this Policy. Item 13 - Disappearance Extension If the Insured Person disappears during the Operative Time during the Period of Insurance and his body is not found within 90 days after his disappearance, and sufficient evidence is produced satisfactory to Us that leads Us inevitably to the conclusion that he sustained Bodily Injury and that such injury caused his death, We will pay the appropriate sum insured provided under Item 1 on the Policy schedule provided that the person or persons to whom such sum is paid shall sign an undertaking to refund such sum to Us if the Insured Person is subsequently found to be living. Item 14 - Medical Expenses We will pay the cost for Medical Expenses incurred following Bodily Injury which results in a valid claim under Items 1-9 of the Policy schedule. We will pay this in addition up to but not exceeding 20% of the Principle Sum Insured, up to a maximum of 10,000 per Insured Person. Exclusions applicable to Medical Expenses We will not pay for any claim where the benefit payable is recoverable under any other Insurance that You or an Insured Person may have in force. Item 15 - Hospital In-Patient Expenses In the event of an Insured Person sustaining Bodily Injury which results in a valid claim under Items 1-9 of the Policy schedule, We will pay to the Insured Person 30 per day or part thereof, in the event of the Insured Person being admitted to hospital as an in-patient for a continuous period of 24 hours or more. Exclusions applicable to Hospital In-Patient Expenses We will not pay for any claim where the benefit payable is less than 60. Item 16 - Coma Benefit In the event of the Insured Person being in a Coma for more than 48 hours which is a direct result of Bodily Injury which results in a valid claim under this Policy, We will pay the Insured Person 30 per day or part thereof. Exclusions applicable to Coma Benefit We will not pay for the first 48 hours of any claim. Item 17 - Funeral Expenses In the event of the Accidental death of an Insured Person which results in a valid claim under Item 1 of the Policy schedule, We will pay the Insured Person s estate up to 5,000 for Funeral Expenses reasonably and necessarily incurred. Group Personal Accident and Illness Policy Wording V6 Page 11 of 18

12 Item 18 - Dependant Child Benefit In the event of Accidental death of an Insured Person which results in a valid claim under Item 1 of the Policy schedule, We will increase the sum insured by 5% for each Dependant Child of the Insured Person, but subject to a maximum of 10% of the sum insured in all. Item 19 - Personal Effects In the event of the Insured Person sustaining Bodily Injury which results in a valid claim under Items 1-9 of the Policy schedule, and from the same occurrence suffers loss or damage to his clothing and/or personal effect, We will reimburse the Insured Person in respect of such loss or damage up to a limit of 250 in total. Item 20 - Retraining Expenses In the event of the Insured Person sustaining Bodily Injury which results in a valid claim under Item 7 of the Policy schedule, We will pay You reasonable and necessary costs incurred in retraining the Insured Person for alternative occupation within Your business up to a maximum of 5,000. Exclusions applicable to Retraining Expenses We will not cover any claim made for room, board, or other ordinary living, travelling or clothing expenses associated with any retraining of the Insured Person. Item 21 - Home Modification Expenses In the event of the Insured Person sustaining Bodily Injury which results in a valid claim under Item 10, 11 or 12, We will pay the Insured Person up to 25,000 for any reasonable and necessary expenses incurred for the Insured Person to modifying their Home to enable them to remain in and move about their Home. Conditions applicable to Home Modification Expenses 1. This benefit shall only be payable over and above any local government grant that may be due to the Insured Person. 2. Any modification to the Insured Persons Home must have Our prior written agreement and the prior written agreement of the Insured Person s attending Medical Practitioner. Item 22 - Hospital Transport Costs In the event of a valid claim under Items 2-9 on the Policy schedule which results in the Insured Person having to travel to hospital for out-patient treatment, We will pay the Insured Person up to 100 per day, for any reasonable and necessary travel costs incurred up to a maximum of 2,000 in total. Item 23 Domestic Expenses In the event of Bodily Injury to the Insured Person which results in a valid claim under Items 2-7 on the Policy schedule, We will pay up to 50 per week for any reasonable and necessary expenses incurred for Home Domestic Staff whilst the Insured Persons recovery is in progress subject to a maximum of 5,000 in total. Conditions applicable to Domestic Expenses We will only pay the sum insured for Domestic Expenses in respect of additional costs that would not otherwise have been incurred. Group Personal Accident and Illness Policy Wording V6 Page 12 of 18

13 Item 24 - Childcare Expenses In the event of Bodily Injury to the Insured Person which results in a valid claim under Items 2-7 on the Policy schedule, We will pay up to 100 per week for any reasonable and necessary expenses incurred for the services of a registered childcare provider subject to a maximum of 5,000 in total. Conditions applicable to Childcare Expenses We will only pay the sum insured for Childcare Expenses in respect of additional costs that would not otherwise have been incurred. Item 25 - Chauffeur Expenses In the event of Bodily Injury to the Insured Person which results in a valid claim under Items 2-6 on the Policy schedule, We will pay up to 100 per week, subject to a maximum of 5,000 in total for any reasonable and necessary expenses incurred for a chauffeur service to and from the Insured Persons usual place of work if an Insured Person recovers sufficiently to return to work but is medically certified as being unable to drive a vehicle or travel on public transport. Conditions applicable to Chauffeur Expenses We will only pay the sum insured for Chauffeur Expenses in respect of additional costs that would not otherwise have been incurred. Item 26 - Partner Training Expenses In the event of Bodily Injury which gives rise to a claim to an Insured Person under Items 1-7, We will pay up to 15,000 for reasonable and necessary expenses actually incurred by the Partner of the Insured Person to engage in a formal occupational Training Course in order to become specifically qualified for active employment in an occupation for which he would not otherwise have sufficient qualifications. Exclusions applicable to Partner Training Expenses see also General Exclusions We will not cover any claim made for room, board or other ordinary living, travelling or clothing expenses associated with any Training Course. Item 27 - Recruitment Expenses In the event of an Insured Person committing suicide or attempted suicide, We will pay You up to a maximum of 10,000 for any authorised and documented recruitment costs incurred in engaging a replacement for the Insured Person. Group Personal Accident and Illness Policy Wording V6 Page 13 of 18

14 Conditions Applicable to Section A (See also General Conditions) The following conditions apply to all Sections of this Policy and should be read in conjunction with the General Conditions applying to the whole Policy: 1. Where an Insured Person is over the age of 70 years at the effective date of this Policy: (a) The sum insured for Items 1-7 on the Policy schedule shall be reduced to 10% of the sum insured as shown on the Policy schedule but limited to a maximum of 15,000 per Insured Person. (b) Items 8 and 9 of the Policy schedule shall not be covered. (c) Items of the Policy schedule shall not be covered. 2. If item 1 of the Policy schedule is covered and an Accident causes the Insured Person s death within 12 months of the date of that Accident, and prior to the definite settlement of the benefit for disablement provided for under Items 2-7 of the Policy schedule, We will only pay the sum insured as stated under Item 1 of the Policy schedule. 3. In respect of Items 1-7, the total sum payable for any one or more Accidents to any one Insured Person shall not exceed in all during the Period of Insurance the largest amount of benefit payable under any one of such Items. 4. We will not pay for more than one of the Benefits covered under Items 1 7 in respect of the same Accident. 5. We will only pay for any claim under Items in the event that there is a valid claim under Item 7. The benefits payable in respect of Items are payable in addition to Item 7. We will not pay for more than one of the benefits covered under Items in respect of the same Accident. 6. Any weekly benefits payable under Items 8 or 9 shall cease upon: (a) The expiry of the Benefit Period as stated in the Policy schedule (b) The death of the Insured Person (c) The date the Insured Person ceases to fulfil the definition of Temporary Total Disablement (and/or Temporary Partial Disablement if applicable) (d) The date on which the Insured Person ceases to be Your employee, whichever occurs first. 7. The sum insured provided under item 8, Temporary Total Disablement, shall be the sum insured or up to a maximum of 100% of the Insured Person s Gross Weekly Wage during the 12 months immediately prior to the Accident giving rise to the claim, whichever the less. 8. The sum insured provided under Item 9, Temporary Partial Disablement shall in no circumstances exceed 50% of the amount of weekly benefit payable under Item 8 Temporary Total Disablement irrespective of whether such benefit is actually payable under such Item The sum insured under Items 8 and 9 shall only become payable once the total amount has been ascertained and agreed by Us. 10. If payment of a claim is made under items 8 or 9 and subsequently a benefit is claimable under Items 1-7 from the same Accident, then any amount already paid shall be deducted from any lump sum payment due. Exclusions Applicable to Section A (See also General Exclusions) 1. We will not pay for any claim arising from or attributable to Illness or natural cause. 2. In respect of Items 14-27, we shall not pay any claim for any expenses incurred for longer than the Benefit Period as noted under Item 8 in the Policy schedule or 104 weeks whichever is the less. Group Personal Accident and Illness Policy Wording V6 Page 14 of 18

15 Section B: Illness What is ed If an Insured Person suffers an Illness which is the sole cause of their disablement, then We will pay the appropriate sum insured as stated on the Policy schedule for such disablement. Extensions to Section B The insurance provided by this Section is extended to include the following subject to all other terms, conditions, limitations and exceptions of this Policy. Item 4 Medical Expenses We will pay the cost for Medical Expenses incurred following Illness which results in a valid claim under Items 1-3 of the Policy schedule. We will pay this in addition up to but not exceeding 20% of the Principle Sum Insured, up to a maximum of 10,000 per Insured Person. Exclusions applicable to Medical Expenses 1. We will not pay for any claim where the benefit payable is recoverable under any other Insurance that You or an Insured Person may have in force. 2. We will not pay for any expenses incurred for longer than the Benefit Period as noted under Item 3 in the Policy schedule or 104 weeks, whichever is the lesser. Conditions Applicable to Section B (See also General Conditions) 1. We will not pay for more than one of the benefits covered under Items 1-2 in the Policy schedule in respect of the same Illness. 2. In respect of Items 1-2, the total sum payable for any one or more Illness to any one Insured Person shall not exceed in all during the Period of Insurance the largest amount of benefit payable under any one of such Items. 3. Any weekly benefits payable under Item 3 shall cease upon: (a) The expiry of the Benefit Period as stated in the Policy schedule (b) The death of the Insured Person (c) The date the Insured Person ceases to fulfil the definition of Temporary Total Disablement (d) The date on which the Insured Person ceases to be Your employee, whichever occurs first. 4. The sum insured provided under Item 3, Temporary Total Disablement, shall be the sum insured or up to a maximum of 100% of the Insured Person s Gross Weekly Wage during the 12 months immediately prior to the Illness giving rise to the claim, whichever the less. 5. The sum insured under Item 3 shall only become payable once the total amount has been ascertained and agreed by Us. 6. If payment of a claim is made under Item 3 and subsequently a benefit is claimable under Items 1 or 2 from the same Illness, then any amount already paid shall be deducted from any lump sum payment due. Group Personal Accident and Illness Policy Wording V6 Page 15 of 18

16 Exclusions Applicable to Section B (See also General Exclusions) We will not pay for any claim: 1. Arising out of any condition caused by, prolonged by, or aggravated by any psychiatric, mental or nervous disorder of the Insured Person, including anxiety and/or depression. 2. Arising from or aggravated by any disease, sickness, disability or condition of a recurring or chronic nature of the Insured Person for which medical advice or treatment has been given during the 12 months immediately prior to the effective date of this Insurance or the Insured Person s date of addition to this Insurance, whichever is the later. 3. Directly or indirectly arising out of, consequent upon or contributed to by any sexually transmitted disease or Acquired Immune Deficiency Syndrome (AIDS), AIDS Related Complex (ARC) or Human Immuno-deficiency Virus (HIV) howsoever these have been acquired or may be named. 4. Directly or indirectly arising from pregnancy or childbirth. Group Personal Accident and Illness Policy Wording V6 Page 16 of 18

17 Important Information Data Protection Act The personal and business information You provide or which is supplied by third parties including the details of directors, officers, partners and employees may be used by Us and /or Our carefully selected third parties to provide You with a quotation, deal with Your Policy, help administer Your Policy, search credit reference agencies (who may keep a copy of the search), handle claims, undertake checks against publicly available data (such as county court judgements or sheriff court decrees, electoral roll, bankruptcy orders, winding up procedures, repossessions), for customer surveys market research and compliance business reviews. We share Your details with those companies who are underwriting Your insurance Policy and others including insurance organisations, professional advisers, third party suppliers, claims handlers, loss adjusters, professional advisers and mediation companies to administer and regulate Your insurance, for fraud prevention purposes and where We are legally obliged to do so. In some circumstances We may need to collect data which under the Data Protection Act is defined as sensitive (such as medical history or criminal convictions) for the purposes of evaluating risk, assessing the terms of the insurance contract or administering any claims that may arise. By proceeding with this application You have signified Your consent to such information being processed by Us. If You provided information (including any sensitive personal information) to Us about another person by doing so You have confirmed to Us that You have their permission to provide it and for Us to process that information, also that You have told them of this. Under the Data Protection Act individuals are entitled to a copy of all the personal information We hold about You. To obtain details of this please contact Us by writing to Us including Your name and address to The Compliance Department, Sagicor Underwriting Ltd, 1 Great Tower Street, London EC3R 5AA. A fee may be payable. Under the Data Protection Act We can only discuss the details given with You. If You would like anyone else to act on Your behalf please let Us know. Your personal details may be transferred to countries outside the European Economic Area they will at all times be held securely and handled with the utmost care in accordance with all the principles of English law. We will store Your personal information on our secure databases but will not keep it longer than is necessary. Group Personal Accident and Illness Policy Wording V6 Page 17 of 18

18 Complaints Procedure Your Insurance Broker will always aim to provide You with high quality service. If You are not satisfied with the service provided or have any enquiry then You should address in the first instance Your Insurance Broker. Having made Your complaint and You are not satisfied In the first instance please write to the Customer Services Manager at the address below giving all the appropriate information and the names of anyone You have spoken to: In respect of Complaints Sagicor Underwriting Limited, 1 Great Tower Street, London EC3R 5AA In the few cases where We have been unable to resolve Your problems please write to the Compliance Director who will arrange for an investigation to be completed on behalf of the Chief Executive. The Compliance Director, Sagicor at Lloyd s, 1 Great Tower Street, London, EC3R 5AA If We have given You Our final response and You are still not satisfied You may ask the Complaints Department at Lloyd s to review Your case (this would not affect Your rights to take legal action if necessary). The address is: Policyholder & Market Assistance Lloyd s Market Services, One Lime Street, London, EC3M 7HA Telephone: Fax: Remain Dissatisfied Having followed the procedure for Lloyd s Underwriters Your complaint may be referred to the Financial Ombudsman Services (FOS) the address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR Only certain firms may have referral rights to the Financial Ombudsman Service. Financial Services Compensation Scheme As We are members of the Financial Services Compensation Scheme (FSCS), You may be entitled to compensation from the scheme if We cannot pay out all valid claims under this Insurance. This depends on the type of business and the circumstances of the claim. The scheme will cover 90% of the claim with no upper limit. You can get more information about the scheme from the FSCS or You can visit their website at Group Personal Accident and Illness Policy Wording V6 Page 18 of 18

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