Have a question or just need to let a city staff member know about a pothole, graffiti or overgrown weeds in your neighborhood?

There’s an app — and new website — for that.

Last month Lakewood rolled out Request Lakewood, a new system that lets residents send requests directly to the right staff person and gives a tracking number so they can stay informed about the status of their request or complaint.

The system will also allow the city to track trends across the city and will streamline the process of how the city deals with issues like graffiti, potholes or any of the thousands of other requests that come into city departments, said Angela Cline, citizen outreach specialist and project manager.

“Before, we were getting phone calls and e-mails and we didn’t know what questions were coming in or what was going out,” Cline said. “This new system is kind of a one-stop management area.”

The mobile app also has access to GPS and a camera feature so if, for example, a resident comes across a flooded intersection, she could take a picture and instantly inform city planners.

The next day, she could follow up on what action, if any, the city took.

“People no longer have to wait until they get home to a computer or call us on the phone,” Cline said.

Lakewood looked at other cities across the metro area, including Commerce City, Arvada, Boulder, Thornton and Westminster, that had updated their own antiquated systems before deciding to contract with the same service provider, Government Outreach.

The website will also have information on the most requested subjects, which can change on a weekly basis, Cline said.