See what makes these small businesses and nonprofits shine, and find how they make an impact with their marketing.

A nonprofit builds a community.

A retailer connects
with its customers

Customer Spotlight

See how these small businesses and nonprofits became marketers—and became successful.

Andy’s a Marketer.

And all it took was Constant Contact.

“Constant Contact is my marketing department.”

You can’t help but feel the sense
of community when you walk into
A&J King Bakery in Salem, Massachusetts.
From the locally sourced fruit
in their scones, to the regulars
you see in here every week, it’s
that community feel that makes
this place feel welcoming. Like
home. And it takes a lot of hard
work to create that environment.

That’s why they decided to use Constant
Contact. Owner Andy King says he
can design beautiful newsletters
“in the time it takes to make a
cup of coffee.” He sees a tremendous
return on investment each time
he sends out an email, and the
simplicity lets him focus on doing
what he does best—making a delicious
impact in his community.

Paul's a Marketer

And all it took was Constant Contact.

“It’s not a nice-to-have. It’s a must-have.”

Co-founder Paul Reynolds wanted to
do more than just open a bookstore,
he wanted to go back in time. His
shop would not only sell great
books, toys, & art supplies, but
inspire creativity and self-expression
in kids and adults.

And while he fosters a great community
inside the walls, he needs the
tools to stay in conversation with
his customers after they leave.
So he turned to Constant Contact.
“When we send a newsletter, we
know it’ll move the needle” he
says. It’s an easy way for Paul
to connect with his customers online,
so that they can continue growing
relationships in the store.

Julia’s a Marketer.

And all it took was Constant Contact.

“I’m able to keep everyone informed and up-to-date with everything we have going on.”

Julia Mason’s job as the Buccini/Pollin
Group’s residential marketing manager
requires her to do quite a bit
of juggling. She needs the flexibility
to cater to a wide variety of audiences,
as their properties include everything
from high-end luxury buildings
to downtown lofts. When you offer
something for everyone, you need
to be able to communicate to them
differently.

She relies on Constant Contact to
keep all her marketing together
in one easy, convenient place.
She segments her contacts list
based on properties, whether they
are a prospect or current customer
etc. In Julia’s world, being able
to quickly communicate with each
one is vital. While she meets the
needs or her varying customers,
we’re proud to meet her needs to
easy, effective communication.

Dawn's a Marketer

And all it took was Constant Contact.

“What’s really rewarding about owning a small business is getting to know my customers.”

For Dawn Noble, owner of La Provence
in Rockport, Massachusetts, owning
a business isn’t just about opening
your doors, but creating a warm,
inviting and authentic environment.
This creates a connection with
her customers as she gets to know
them, and they feel invested in
both her and her business.

Dawn says that Constant Contact is
the easiest way for her to stay
connected to her customers after
they leave the store, which drives
more traffic to her website and
back to her store for return visits.
For Dawn, success is owning a great,
local business and making a big
impact in her beach town. We couldn’t
agree more.

Luke’s a Marketer.

And all it took was Constant Contact.

“Sending out emails has given me a lot of feedback in what people are interested in.”

Luke Adams has a passion for working with glass, and he enjoys spreading that passion to others. It’s why he opened up his own studio. And while Luke knows everything there is to know about glass, he didn’t know much about marketing his business.

Like a lot of small businesses these days, a lot of Luke’s relationships with his prospects starts
online. So he counts on Constant Contact to continue those relationships, and to keep those prospects and customers coming back to his studio.

Brent’s a Marketer.

And all it took was Constant Contact.

“Constant Contact has completely helped my business do more business.”

River Rock’s mission is to provide
a positive gathering place for
everyone in the community of Roanoke,
Virginia and introduce them to
the sport of rock climbing. Owner
Brent Cochran grew up rock climbing
in the area and when he had a chance
to open a gym, he decided to follow
his passion.

“Knowing about rock climbing doesn’t
teach you about owning a rock climbing
gym” says Brent. That’s when he
discovered Constant Contact and
used email to connect with his
community. He found that not only
were people opening his newsletters,
but acting on them. He now relies
on that communication to keep the
friendly regulars, climbing experts
and nervous novices informed and
engaged with his gym.

Matt’s a Marketer.

And all it took was Constant Contact.

“It’s awesome that we can portray our brand in an email.”

For a business like Turnstyle, they rely on customers coming back again and again. In fact 80-90% of their customers are repeat business. Needless to say, communicating with their core is vital. And like most small business owners, Matt’s time is in such high-demand that he can’t
spend his days devoted to marketing.

That’s why he trusts Constant Contact. He knows he can turn around an email in under 5 minutes—and that it’ll work to fill his classes. He loves how his emails look great on mobile, and
are branded in a way that reminds his audience what it’s like to be in the studio. Effective marketing that doesn’t take up much time—that’s a winning combo for Turnstyle.

Wings and Hooves are Marketers.

And all it took was Constant Contact.

“My favorite part is...everything.”

Wings and Hooves provides therapeutic
horseback riding instructions and
horsemanship activities to children
and adults with special needs.
And with that, they provide hope,
courage and self-confidence to
all who participate.

For them to operate and help as many
people as they can, they rely on
volunteers and supporters. They
count on Constant Contact to stay
in touch with them. “Constant Contact
saves us time, is very, very easy
to use, and makes it easy to reach
our supporters across the country.”
Spending such a little time to
effectively communicate with their
customers allows them to get back
to the stables and “help others
fly hoof to hoof.”

"Constant Contact makes the process of communicating with my customers easy and simple. It's a must-have for small businesses."

Kimberly Beer, Creative Marketing Guru

"I love the customer service at Constant Contact. From the minute I signed up they have been incredibly supportive and friendly."

Kara B., Manager, Student Programs and Services at NAES

“The most important results come from the number of people we see engaging with our campaigns.”

Donny Estes, Landfall Restaurant

“Email marketing is great, because it doesn’t have to take a lot of effort to have a big effect.”