What's blog content without input from you, the MSPs and IT Service Providers we write our posts for?? In "Better Call an MSP," our latest series by regular contributor, Ray Vrabel, we will be writing our posts based on YOUR questions and feedback!

Tell us about the current issues and challenges that you’re dealing with in your daily business practices. For instance, do you have a client that is interested in offering BDR, but is unsure of its value proposition? Maybe you have another client who is resistant toward upgrading their anti-virus and/or anti-malware protection, and you are looking for advice on how to help. Or maybe you’re looking to grow your business, but you aren’t sure where to begin. Whatever is on your mind, we want to know, and we want to hear your stories.

If you'd like to take part in this monthly discussion, comment below with the challenges you need addressed, and we'll make sure to cover them. Thanks!

2 Replies

OK. I'll bite. We are a growing MSP, yes a Continuum partner, and we are finding our business model difficult to manage. The boss has always liked to offer clients a "chinese menu" of options for services, and then customize pricing to get/keep their business. However now that our staff has tripled we are finding that managing which clients are entitled to what and who gets billed for what cumbersome. In addition more clients are now national to some degree or another with multiple branch offices, we are getting more and more challenging environments(HIPPA, SOC II).

The choice has come that we either change the way we do business or drop the smaller (now unprofitable) clients.

Anyone else go through a similar transition to tiered pricing/service? How did it go and do you still have those clients you started with? Did anyone just drop the little guys entirely?