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Predictive UC Analytics architecture has evolved over seven generations of TeleMate.Net Software’s patented technology. Today, as the recognized leader in unified communication analytics, Predictive UC Analytics provides actionable insight into unified communication networks like no other solution on the market. The design provides out-of-the-box functionality with the power to provide optimal flexibility to obtain and deliver value.

First, Predictive is a universal solution that is independent from the UC technology and manufacturer. This is accomplished through several innovative approaches in how the system collects and normalize data. Also, how Predictive encompasses role-based access controls to create a full-featured, self-service analytics service.

Voice

Predictive can collect and normalize all voice based technologies including call managers, IP PBXs, TDM PBXs, gateways, and border controls. In addition to collecting session activity, Predictive can also automatically capture device, line, and route configurations for many technologies to enhance the values of the analytics provided. Manufacturers and products included but are not limited to:

Cisco Call Managers

Cisco Jabber

Cisco Unity Connection

Cisco CUBE (Border Elements)

Cisco Expressways

Microsoft Skype for Business

Avaya CPOD (and all legacy Avaya/Notrel PBXs)

Unify

NEC

Mitel

Alcatel

Shoretel

Oracle Acme

Metaswicth

and more…

Contact Center

Predictive can collect and normalize agent and queue statistics for both on-premise deployments and cloud based services that provide access to third party collection methods. Manufacturers and products included but are not limited to:

Cisco Contact Center Enterprise

Cisco Contact Center Express

Cisco Call Manager with Smart Routing

Microsoft Skype for Business

InContact

Genesys

and more…

Video

Predictive can collect and normalize video based technology data from systems that include session based streams. Manufacturers and products included but are not limited to:

Cisco Meeting Server (Acano)

Cisco Telepresence

Microsoft Skype for Business

Polycom

Vidyo

and more…

Collaboration

As statistics continue to demonstrate that collaboration tools improve employee productivity, new manufacturers and technologies will enter the market place. Though the current listing of manufacturers is short the universal nature of Predictive UC Analytics enables Predictive for call collaboration session details from both technologies deployed locally on-premise as well through cloud services via REST-APIs. Manufacturers and products included but are not limited to:

Cisco WebEx

Cisco Spark

Microsoft Skype for Business

Enterprise Grid / Slack

and more…

Email

Predictive can collect and normalize email based technology data stored from systems that include access via logs or REST-APIs to archive details. Manufacturers and products included but are not limited to:

Microsoft Exchange

Microsoft Office 365

Managed Services / Cloud UC&C

Managed Service Providers (MSP) have been deploying Unified Communications as a Service (UCaaS) as a robust, sophisticated solution that unifies communication tools into a single platform — designed, delivered and managed in secure, enterprise-class data centers, accessible through the cloud. As part of a UCaaS service, a feature-rich VoIP network and data technology are leveraged and integrated into communications tools. Users access voice, instant messaging, presence management, multi-site integration, collaboration and mobility, web and video conferencing, desktop sharing, unified messaging and other applications with a custom-designed, intuitive, user-friendly interface that is branded as the MSP’s.

Predictive UC Analytics has the capabilities to harvest UCamp;&C session details giving analytics out of the MSP cloud with the proper authentication. MSP we have worked with in the past include but are not limited to: