Gift Voucher/Store Credit FAQ

Purchasing Gift Vouchers/Store Credit
Gift Vouchers/Store Credit are purchased just like any other item in our store. You can pay for them using any standard payment method. Once purchased, we will send you an email with instructions on how to redeem your Gift Voucher for store credit.

Redeeming Gift Vouchers
When you receive your Gift Voucher redemption email you will be able to activate your store credit by either:

Clicking on the link contained within the email, which will take you to the Gift Voucher redemption page. There you will the be asked to log into your account to validate the Gift Voucher. Once validated your Gift Voucher will be credit to your account as store credit.

Alternatively, during the checkout procces, you can redeem your Gift Voucher on the same page that you select payment methods. There you will see a Gift Voucher redemption box. Once you enter your code and click on the redeem button, your Gift Voucher will be validated. You can then use your store credit to reduce the balance owing on your current order immediately.

Your current Store Credit BalanceClick here to check your current store credit balance. You must be logged into your account to view your balance.

How to send Gift Vouchers to Friends or Family
To send a Gift Voucher that you have purchased to a friend or relative, all you need to do is fill in this form. Note that you can send any potion of your existing store credit to another person - be it $5 or your whole Gift Voucher balance.

Buying with Gift Vouchers/Store Credit
If you have store credit available, you can use it to purchase items in our store. During Checkout, you will have the option to apply those funds to your balance owing on items in your Shopping Cart. Please note, you will still have to select another payment method if you do not have enough store credit to cover the cost of your purchase. However, if you have more store credit than the total cost of your purchase, then the remaining store credit will be left in your account for future purchases.

When problems occur
For any queries regarding our Gift Voucher System, please contact us by sending an email to 'service@KOOLccg.com.au'. Please try to give as much information as possible in the email to help us solve your issue quickly :)