We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
A smart workbag featuring classic horsebrass detailing, the
softly-structured shape means all your things are easily accessible and organised. On the days when you snoozed your alarm five too many times and forgot your packed lunch, this bag will ...

Product Description
This Village England tote bag features an elegant,
tapered shape and neat front pockets with stirrup detailing. The zipped main compartment offers security and plenty of space and the detachable cross body strap gives you plenty of options. This ...

Product Description
A smaller version of our Nicole tote bag,
Niki takes on the same stylish design in more compact proportions. As with Nicole, Niki is crafted in luxurious Nappa and comes with the same stylish gold hardware. Although smaller in ...