Note: For Expedited Shipping, only need to pay an extra $20, we ship by DHL or FEDEX; Shipping time is 3-7 business days. To update to Expected Delivery Service,please click here

EXCHANGE AND REFUND

If you are not happy with any item in your order, we will be happy to work with you on an exchange, within 10 days of the receipt of your order.

If your order is damaged when it arrives, please let us know within 7 days so we can get a replacement out for you super-quick! In some instances, we may request photographic evidence of the damage so that we can detect what must have happened and take steps to improve on our packaging. We can accept returns of any of our products (except customized items) within 28 days of purchase, However, we can only accept items that are unopened (i.e unworn, unused and with their tags attached) as this serves to maintain the original condition of the items. Customized products cannot be returned unfortunately due to the nature of the product, unless there is a fault or damage.

FAQs

How can I know my order tracking number?

You will receive an email with a tracking number after we have processed your order. This does not mean however that we have shipped out your item at this time, because, before we ship your order, we have to ensure that the products are in the best condition and are very well packaged.

﻿You do not need to worry. We accept returns or exchanges. Just send us a detailed information about the product as well as photos to sarah@janestones.com and we will work on this problem as fast as possible. Please visit our returns policy and

Please if you notice any damage to your item, notify us within 7 days of its receipt so that a replacement can be made. Please for more information about returns, visit our returns policy and exchange and refund page.

Note: the setting of your computer screen may slightly alter the colour of the pictures displayed here on our site.