Archive for August, 2013

StoreSecured has launched a brand new help system for our clients. This system will combine our previous support requests, email, chat and knowledge base into one unified tool. All support going forward will be done through the new system.

You can access the help system several ways:

Click on the Get Help Button at the top of the store management interface (takes you to thehelp home page already logged in)

Go to My Account–>Support Requests–>View/Edit (takes you to a list of your own cases already logged in)

Mail server maintenance has been completed. All email services are running as normal.

Note that the email server has been moved and all DNS now points to a new location. If you are having any trouble connecting it could be that your DNS has not properly updated. First try hitting CTRL + F5 to force an update. If CTRL + F5 does not work you can temporarily use the alternate address of automail.storesecured.com, ie if using webmail http://automail1.storesecured.com

StoreSecured will be performing an upgrade to our email server on Saturday 8/24 at 9:00 pm Pacific Time. The scheduled maintenance period will last approximately 30-60 minutes.

During the maintenance
Outgoing notification emails will be sent as normal
Incoming emails will be queued for delivery once the maintenance is complete
Email will not be accessible during this time
All web, POP, SMTP, and IMAP connections etc will be refused

Why is the upgrade required?
The email server is running low on disk space. To allow for new customers and customers requiring additional space we need to increase the disk space.

Once the upgrade is complete all services will be restored as normal and email that had been queued will be delivered shortly thereafter.

We are excited to announce that all StoreSecured stores now include automatic support for SEO rich snippets. The addition of rich snippet data draws the customers eyes to your search result and can increase click through rates by up to 30%. The best part is that you don’t have to do anything, we have done all of the work for you. If you are new to rich snippets here is a great article to help you learn more

Note that the changes may not be seen in your search results until the next time that the search engines index your site. This could be anywhere from a day to several weeks depending on the popularity of your pages and the last time that they were indexed. You can preview the new rich snippet functionality and how your search results will look usingGoogle’s Rich Snippet Testing Tool