Accurate, Reliable, Timely

Mystery Shop

Attain an unbiased view of your customers' experience through a
fully customised Mystery Shop program. The covert survey process
ensures this experience is untainted by staff awareness
and special treatment.

Programs can be a simple (tick & flick) compliance check of
core business guidelines, or a complex program that involves a
series of compliance checks to be performed across multiple
business areas, with weighted analysis and the execution of a
reward and recognition initiative. Either way, these programs
result in actionable information that is easily managed and
administered.

Assess and compel compliance to Government Regulations and
Legislation

As no two businesses are the same, Mystery Shop service programs
are completely fashioned in consultation with each client to
guarantee it will best match individual requirements and produce
desirable outcomes.