Anyone have the Handiquilter Sweet Sixteen?

I have waited so long for this machine!
It makes a clatter/clanking sound. Is this normal for this machine.
No response from dealer but it's only been a couple of days.
He installed and set it up Thurs. afternoon.

Prism99, thanks for the links. Doesn't sound like mine. It clatters. I don't want to keep trying for fear of doing damage. If the dealer doesn't call me back Mon. I will contact Handiquilter. I don't think they want a bad rep.

I have one and she runs well. Did you take out the bobbin and reset it? Is the needle properly in place? Does the machine sit flat in the table? I honestly can't think why it would make a clanking sound. I am still in the learning stage and am often reminded of what it was like to learn to drive a stick-shift. Hope you get an answer soon.

Edit: I just realized that there are built-in diagnostics. Have you checked them all?

did it (clatter/clank) when the dealer set it up? something is not set correct-
you don't have to wait till monday to call handi-quilter-they have a wonderful service/tech support team and have helped me long-distance many times over the years with tension issues and all kinds of technical issues. it is probably something fairly simple.