Help Centre

I am travelling to a country that requires Advanced Passenger Information (API). Can I still use online check-in?

I am travelling to a country that requires Advanced Passenger Information (API). Can I still use online check-in?

The immigration authorities of many countries require all airlines to provide passenger passport information prior to departure of any inbound or outbound flights to ensure safety and security. Currently these countries include:

Passengers travelling to the UAE from certain countries also need to provide Advanced Passenger Information. Currently these countries include: Iran, Iraq, Pakistan and Yemen.

If you are travelling to one of these countries, you can still use online check-in where available, provided that all of the relevant passport information for you and anyone travelling with you has been completed. If any passport information is missing or incorrect, you can add or edit that information through the online check-in system.

Please note that all travel in such instances is subject to the approval of immigration authorities in the destination country.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

TelephoneTel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

TelephoneTel:

855 664 8235 (toll free)

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.

TelephoneTel:

+49 30 544 459 44 (International charges apply)

Travel Insurance

TelephoneTel:

1-866-385-4839

Please call this number for general queries or to make changes to your travel insurance policy.

TelephoneTel:

1-866-385-4839

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.