This is a long one, but worth the read!

You will see all the available tasks in your languages in your personalised Task List. The tasks are on a “first come, first served” basis, so make sure to accept the tasks you want to do immediately.

Click on “Start Task”, read the instructions on the right hand side and write/translate accordingly.

A pending task is the task that you’re currently writing / translating / proofreading. This means that it is active and reserved for you for 12 hours. If you do not accomplish it within the time limit, the task will be available again for all freelancers. You need to “Drop” or “Send” a task in order to be able to take a new one.

It is entirely up to you. When you start working in Topcontent, you have a limit of pending tasks (tasks that have not yet been approved by a proofreader or quality checker) of €25 per skill. As soon as one task is approved, you are able to take on a new task. In addition to this, your limit of pending task will increase. The more tasks you do that are approved, the higher your limit of pending tasks will be.

No, unfortunately not. The amount of orders we receive varies from time to time and that means we cannot always guarantee that there will be a certain amount of tasks. Our tasks are on a “first come, first served” basis, and the more active you are, the higher chance you have to get the amount of work you want.

If you have just started writing with us, tasks available on your Task Board will be limited. Freelancers start with 15 € credit, that they can do before tasks get approved. This is to make sure our writers have the quality we need. Just think of it as a “testing phase” but you get paid for it. If we’re happy with the text, we will add points to your profile. The more points you have, the more work you will be able to take.

If your Task Board is empty, its because we don’t have an active project on that language. When a new task is made available you will receive an e-mail.

When you write with good quality, and your work is approved, we add on points to your profile. So, the higher the quality of your work is, which includes your ability to write according to the instructions, then the more points you will get, and you will see more available tasks. Increasing your points can happen very quickly if your quality is good!

You have the accepted task available for 12 hours. After 12 hours, the task will be automatically removed from you and be available for other translators or proofreaders. Don’t worry! Usually 12 hours is more than enough for even a larger 2000 word article.

We will upload new tasks to the system when we receive an order from our clients. There’s no fixed schedule, and the best thing to do is to get a habit of logging in to Topcontent every day to check what’s new. We also send email alerts when something new has been added. Languages like Norwegian, Finnish and Swedish are really busy so there is usually plenty of work available!

Go to https://app.topcontent.com/my-languages, click on “Choose language direction” and select the language pair you want to apply for. You’ll be redirected to a translation test, and if you complete it successfully, you’ll have the new language direction pair added in you profile and you’ll be able to see tasks in that language pair in your “Task Board”.

We are receiving a lot of applications, and approving a new language direction might take a week or more. We appreciate your patience and are looking forward to reading your translation test!

Complete your task according to the instructions and simply press “Send”. This means that your task has been submitted. It will be checked by our content managers and once approved, you will then be paid.

If you decide not to continue with the pending task, press “Drop” and task will be available for other freelancers. Please note that text fields autosave text, so it’s possible to find deliverables on Task Board that have already text in them. This is because previous writer started a task, but dropped it later.

You find a technical error that prevents you from pressing send, drop or return. If you don’t report technical errors that don’t allow you to finish a task, there’s a risk that the task gets auto-dropped after 12 hours.

I need more time to finish it

If you can’t finish the task within 12 hours, you can ask for more time. Please note that extension is not automatically granted and your content manager will review this.

You can report a technical bug if you detect that something is not working as it should. An example is that you may notice that the word-counter is wrong. Any suspicious thing/activity can be verified/reported via chat so please chat with us if you encounter this problem.

To create a good bug report and help our development team find and fix it faster, please include some additional information:

The page where you have found a bug

Describe the sequence of activities how to reproduce this bug

Make and attach screenshots

Ideas are a great way to improve the system and make it more effective and user-friendly. If you have an idea about how something could be done better, please let us know. Better yet, attach screenshots and describe the idea in as much detail as possible to help our tech team work on it.