Food Revolution Network Job Opening: Community Support Team Member

We’re looking for members of our community support team to function as an interface with our customers, email list subscribers, and wider community.

Positions are seasonal and our needs vary considerably, so right now we are looking for interested people that we can reach out to whenever we have a project or event for which we need additional support. If you resonate with our mission and have strong abilities, we’re very interested in you! You can live anywhere in the world (provided you can sync up with US time zones), work virtually, and will be compensated for your contribution.

Who we are:

The Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, sustainable, humane, and conscious food for all. Guided by John and Ocean Robbins, we have more than 350,000 members and the collaboration of many top food revolutionary leaders of our times. The Food Revolution Network aims to empower individuals, build community, and transform food systems to support healthy people and a healthy planet.

Our favorite kind of people to work with:

We like to work with people who are passionate about the mission of the Food Revolution Network. They love organic, non-GMO, plant-strong, fair-trade foods and are supportive of the food revolution and environmental sustainability worldwide. We attract team members who love what they do, enjoy learning on the fly, and are able to be flexible to the ever-changing demands of our organization. They have a sense of humor and they know how to focus intensively when we are in crunch mode.

Location:

Anywhere

Deadline to apply:

Ongoing (we are currently collecting a pool of applicants to reach out to when we have openings)

Start Date:

Varies

Technology Required:

Computer, reliable Internet access and phone

Responsibilities - including:

Represent the Food Revolution Network in communications with customers and the community

Report issues back to the development teams

Troubleshoot technical issues

Assist customers various technical platforms and mobile devices

Respond to customer and community questions

Communicate over email, live chat, phone, and other systems

Process sales, returns, and purchases for customers

Answer public questions on the org websites and social media

Desired Skills / Experience / Interests:

Customer service

Email-based customer service

Phone support

Live chat

Personal health and wellness

Sales calls and marketing

Social media management

Writing / Editing

Fast typing (check at http://typing-speed-test.aoeu.eu/?lang=en)

Strong computer competency

Bonus: Skills with at least one web development language or technical application, such as Photoshop

Software used:

HelpScout – email ticketing

SnapEngage – live chat

WordPress – member accounts

ONTRAPORT – database

Skype – day to day team communications

Google Apps – training and documentation

Teamwork – project management

Compensation:

$15-$30/hour, depending on skill and experience

Availability:

We’re looking for team members available to work 30-40 hours per week during critical periods. During launches we sometimes need round the clock staffing, so varied time zones and ability to work evenings, early mornings, or weekends during critical times can be a plus.

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Gift from Sanjay Gupta, MD

In 2017, Sanjay Gupta, MD conducted an interview with John Robbins. To get the MP3 and transcript of this interview, please enter your name and email below: