Etihad Airways enhances its chauffeur services in the UAE

Abu Dhabi, United Arab Emirates - Etihad Airways, the national airline of the United Arab Emirates, has implemented new features enhancing its chauffeur services in the UAE.

Effective
immediately, customers will be able to book and manage Etihad’s chauffeur
services directly through the airline’s upgraded mobile optimised website
without having to call Etihad’s Contact Centre or a travel agent.

Customers
can now book and confirm their chauffeur service up to 12 hours prior to their
flight’s departure. The new system, created in partnership with Vxceed
Technologies, also allows guests to amend or cancel their chauffeur booking,
thereby giving them greater control of their travel requirements.

The
new features will enable customers to receive SMS and e-mail confirmation for
their scheduled pick-up. Moreover, customers can also connect with their
chauffeur prior to being collected.

Jamal
Ahmad Al Awadhi, Etihad Airways Head of Guest Experience Commercial, said:
“This new service enhancement provides a seamless transportation experience for
our guests, and enables them to be in direct contact with their chauffeur at
all times.

“It
is important that our renowned Etihad experience exists across the entire
customer journey, from home to the airport, from the gate to the aircraft, and
then upon arrival at their destination.”

The
optimised chauffeur service, operated with Mercedes-Benz E-Class luxury sedans,
will facilitate timely pick-up and drop-off for customers, and enable them to
provide their live feedback after each trip, helping to always ensure the
highest level of service in line with customers’ needs.

Future
system enhancements will enable Etihad Guest members to use their miles to book
a private transfer for themselves within the UAE, irrespective of which cabin
they are travelling in.

Etihad
Airways has a strategic partnership with Mercedes-Benz which allows the
German-made luxury vehicles to be used for all the airline’s eligible premium
customer transfers within the UAE.

Mercedes-Benz S-Class vehicles chauffeur Etihad
Airways’ First Class guests air-side from gate to aircraft and vice versa, if
the aircraft is at a remote stand at Abu Dhabi International Airport. A fleet
of premier Mercedes-Benz E-Class vehicles chauffeurs all land-side transfers
between the airport and the customer’s pick up and drop off points in the UAE.