Requirements

Basic requirements: joining the professionals

Our role is to ensure that our workshop network continues to meet and exceed the changing expectations of the marketplace. We rely on you to identify with our values, supporting our vision and helping us strengthen the global diesel service team we have established.

In practice, this involves a series of measures and commitments. First and foremost, you need to share our commitment to excellence in all areas of your operation. This includes not just the technical expertise of your team, but also the way in which they deal with your customers, meet challenges and resolve daily issues.

Equipment

You need to make sure that you have all the necessary Bosch equipment and tools to carry out test and repair work on all market-relevant diesel injection systems. In addition, you will use Bosch spare parts and our repair know-how as a basis for your daily work and regularly have your technicians trained in our training centers. A well-stocked, well-organized warehouse and a professional IT system capable of managing inventory and supporting the processes of your operation are also basic prerequisites for your workshop business.

Smart presentation

To create a completely integrated, highly professional appearance for your business, you will use our specifications for signage and work clothing as well as for point of sales materials, business stationary and advertisements.

Keeping the customer satisfied

Customer satisfaction is the key to our future success together. The quality and professionalism of your work is naturally the most important factor in this.

However, this needs to be seen from your customer's perspective because his individual experience is crucial in ensuring that he will recommend you to others. As concept provider, we also use a number of techniques to ensure that all Bosch diesel specialists maintain a consistently excellent standard of service. The most important are Service Quality Assessments and anonymous workshop tests performed by specialized, independent agencies.