Shipping & policies

Estimated Shipping

Shipping times are currently 2 - weeks from order. All packages will be shipped to the address listed on Etsy unless otherwise specified. Please be sure to double check that your shipping address is correct!

The estimate delivery time depends on the destination: EU countries: 4 - 10 days United States: 10 - 20 days Rest of the World: 2 - 6 weeks

CHTIEWIE is not responsable for postal delays or the items not delivered due incorrect shipping address. Please, contact me if you will not get your order in time specified above. CHTIEWIE is not responsible for lost packages.

After your purchase your crochet order will be carefully prepared for shipping. It will be wrapped in colourful paper and placed inside a water-proof bubble envelope for shipping.

All items are sent via express priority mail, a tracking number will be provided to you. Some items are in stock and ready to ship, others are made to order. .

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Additional return information

Refunds or exchanges are not accepted, lost items by the postman will be replaced.

Please feel free to ask any questions you may have before purchasing. Your satisfaction is very important to me. I would like that my customers are happy with my designs.

Additional policies

Additional policies

Custom orders are welcome and greatly appreciated. Please contact me for custom orders. If you are purchasing a hat or other item it is best to send me measurements to get the exact and proper fitting!