Experience Details

Job Details: • Out door canvassing and prospecting of customers.
• Preparation and submission of quotations to prospects.
• Presentation of Car Rental & Leasing package to prospects.
• Keep up to date records of all customers and prospects.
• Ensure that rates offered are in line with RAC sales policy.
• Ensure customers selected are in line with customer qualifying policy.
• Beware of black listed customers and companies and inform sales team.
• Beware of specifications, availability of models with group Sales.
• Ensure that Lease Agreements are stamped and signed prior to the delivery of the vehicles.
• Prepare Daily Call Sheets and monthly sales details.
• Co-ordinate with Counter Agents and Sales to achieve maximum market share.
• Co-ordinate with Fleet Controller to enhance the smooth delivery of vehicles to the customers.
• Follow up outstanding payments pertaining to any customer for an amicable settlement.
• Ensure that necessary deposits/ bank guarantees are received from the customer prior to the delivery of the vehicles.

Experience Details

Job Title: Asst. Operation Manager

Job Role:
Customer Service/Support, Logistics/Supply Chain

Career Level: Manager

Job Details: • Supervise all activities relating to daily services and repairs of vehicles.
• Ensure a proper updating of vehicle history record on services and repairs.
• Responsible of spare parts ordering and ensure availability of spare parts on stock.
• Process car rental paperwork and collect money from clients, agents.
• Responsible for ensure the cars are clean, full of gas and ready for the next client.
• Identify needs of customers and provide information on the requested vehicle.
• Explain the conditions of rental or lease.
• Checking mileage and damage inspection when vehicles are returned.
• Hand over appropriate documents and deliver vehicle to the customer.
• Follow up with the customer to ensure timely first service.
• Issue insurance accident claims and ensure receive of parts and company charges.
• Greeting clients as they arrive, answering the telephone, handling client questions or complaints and working to resolve overdue car rentals.

Experience Details

Job Title: Front Office Shift Leader

Job Role:
Customer Service/Support, Tourism/Travel

Career Level: Entry Level

Job Details: • Handle guest check-ins & Out efficiently and in a professional manner.
• Welcome arriving guests and be able to explain and promote the hotel services.
• To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests, managers.
• Work flexible hours on a shift basis, including night shift, in accordance with the schedule.
• Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time
• Have knowledge of hotel rates, packages, discounts and vouchers.
• Have knowledge of room types and locations within the hotel.
• Complete all the duties on the reception/cashier check list

Company Details

Name: Sonesta St. George Hotel Luxor

Location:
luxor, Egypt

Size: 101-500 employees

Industries: Hospitality/Hotels

Website: N/A

Jul 2007 to Aug 2009 (2 years 1 month)

Achievements

Achievements as Sales Analyst at Lorenz Snack – World Egypt (2014 - present)Achieve the monthly target by helping the sales team .
Finished the routes for 10 sales team.

Achievements as Asst. Operation Manager at Aldabbous Int. for Transportation (2009 - 2014)My project at Aldabbous was to convoy around 1000 vehicle form our site on Iraq to Kuwait during one month, this project make escort around 500 truck & car carrier to carry the trucks.
start new leasing contact with aldabbous which mean to deliver around 650 vehicle to the customers during 2 month's, and make sure to make spare key , tag , seat covers and tenting for each car before delivery.

Achievements as Front Office Shift Leader at Sonesta St. George Hotel Luxor (2007 - 2009)Learned how to deal with diff. nationalists and diff. cultures.
Learned to be more flexible able to work under pressure and trough holidays and weekends.
Learned how to work with team work and individually.