Please check that your vehicle details match before purchase as return freight is the buyer’s responsibility.

Please contact us if you have any questions or cannot find the right part for your vehicle as we stock a full range of brake and clutch parts.

We are happy to combine purchases to reduce shipping costs.

Pickup is not available as we do not have a store (this is why we can offer you such great prices!)

Please read our terms and conditions carefully prior to purchase.

PICTURE IS FOR DISPLAY PURPOSES ONLY

Shipping

Warranty

Returns and refunds

response/disputes

Shipping
1. Orders are generally despatched within 48 hours after payment has been received
2. We use a variety of methods for shipping our goods including express post parcel and courier (air and road freight) and reserve the right to use the most appropriate form of shipping for your area
3. All orders with a combined weight exceeding 5kg will be sent road freight using the courier of our choice. This includes all clutches and rotors and requires a physical delivery address, not a post office box address.
4. Delivery times are as follows:
--- Brisbane, Gold Coast, Sunshine Coast, Rockhampton, Sydney - 1 Business Day
--- Melbourne, Cairns - 2 Business Days
--- Adelaide - 3 Business Days
--- Perth CBD, Darwin and Hobart - 5 Business Days
****Please allow an additional day for delivery if you live in a regional area and another day if you live in a rural area.
5. All orders will be sent to the address on file. We are unable to ship to alternate addresses as Paypal requires us to ship to the address on file.

Shipping

Warranty

Returns and refunds

response/disputes

Warranty
1. Unless stated otherwise all products come with a warranty period of 6 months from date of purchase and subject to correct installation and appropriate use.
2. The warranty is automatically voided in the event of incorrect utilisation, installation by a non qualified professional (I.e. mechanic) or tampering with the product.
3. Warranty does not cover installation or re-installation costs involved.
4. In the event of a warranty claim the part must be removed from the vehicle and returned in full to the manufacture for independent assessment.
5. No refunds or replacement items will be issued prior to the receipt and proper testing of goods that are deemed faulty or incorrectly supplied.
6. Please choose your parts carefully and make sure you have your correct vehicle information. If not sure please contact us prior to purchase. Please do not ask us to check a part once purchased. We will help to rectify when parts are purchased incorrectly but the shipping costs of returning the item and sending the replacement are the buyers responsibility.

Shipping

Warranty

Returns and refunds

response/disputes

Returns and refunds
1. The Brake Depot must be notified in writing within 7 days of receiving an item that you wish to return it.
2. If you purchase an item and wish to return it we will provide a refund less a fee to cover the cost of packing and shipping (i.e. postage) and any other associated fees such as and Paypal fees.
3. All items must be returned in original condition including any internal packaging and box.
4. Return postage must be paid by the buyer on all occasions.
5. All refunds will be processed with 7 days of receipt as all refunds are processed weekly.

Shipping

Warranty

Returns and refunds

response/disputes

response/disputes
1. If you have received your item and you are happy with our services please leave positive response. It also helps us know that you have received your item.
2. If you are not satisfied with your purchase please contact us immediately via email. Please do not open Paypal disputes or leave neutral or negative response without contacting us first. If we don't know there is a problem, we can't possibly fix it!
3. We are honest and operate in a collaborative manner and our preference is to come to an agreement about any issues.
4. We require all customers to communicate and behave in a courteous and respectful manner at all times. Threats and abusive language will not be tolerated and the user will be immediately reported to . All communication will cease immediately
5. If you choose to open a dispute all correspondence will go through Paypal's Resolution Centre and both buyer and seller will be bound by their resolution process and timeframes. Consistent with the process set out in Paypal's user agreement refunds will only be provided once The Brake Depot receives a direction from Paypal.