First-class support: personal assistants at many international airports

If you are a First Class passenger or HON Circle Member, personal assistants will be available to you at many airports worldwide to take care of your travel requirements.

When you land at an airport outside Europe, you will be met and welcomed by a personal assistant. The assistant will then accompany you to baggage reclaim where your bags will be ready for you in an exclusive area. It is only possible for you to be accompanied through passport control or Customs if it is permitted by official regulations.

If you are transferring at a non-European airport, a personal assistant will meet you on arrival and tell you about connecting gates, lounges and other airport facilities. Should your flight be delayed or disrupted in some way, the Lufthansa team will have taken all the necessary measures even before you land.

When you are departing from an airport, a personal assistant will be waiting to greet you at the First Class check-in. If you are flying to Frankfurt or Munich, you will receive a leaflet with your boarding pass that will provide essential information on the First Class services at Frankfurt or Munich airport. If you wish, the personal assistant will accompany you by the fastest route through security and passport control (provided that this is permitted by the authorities), to the lounge or directly to your departure gate.

On request, the personal assistant will collect you from the lounge before departure and accompany you to the gate, where you can board before other passengers and be personally introduced to the crew.