Custom Support

Frequently Asked Questions

You can take out as many WordPress support packages as you want. Each support package is good for one website.

IF I TAKE OUT A PACKAGE AM I ON A CONTRACT?

No, we use a monthly billing cycle and our clients are free to leave at anytime, although most stay due to the peace of mind our services provide.

WHO LOOKS AFTER MY WEBSITE?

All our work is in-house, we do not sub-contract or farm out work to third parties. Our resident web designer – James Glen is responsible for all support work.

CAN I GET DEVELOPMENT WORK ON THE BASIC PACKAGE?

If you are on a basic package, you can order one-off development work to fit our needs, or you can upgrade to another package that suits your business.

I NEED A NEW WEBSITE, CAN YOU HELP?

Yes we can, we provide bespoke web design solutions for all your business needs. Check our web design services for further info.

WHERE IS MY SITE BACKUPS STORED

We store site backups offline on a secure and encrypted computer. We store the last two backups made for your site which is refreshed every backup that is made.

WHAT DOES THE DEVELOPMENT WORK COVER?

When we tkae on development work, we are at your disposal for the allocated time. During this time we can fix errors, make coding changes to your site, test new features, update blog posts, change graphics, work on SEO, and many other services. We keep a record of how much time we use so we can tell you accurately if we think we may need more time than wqhat your usual package allows.

WHAT DO YOU NEED IN ORDER TO SET UP SUPPORT ON MY SITE?

Once you have registered a support package, we collect some details about your site. This helps us to connect to your site in order to install our services offered (i.e. backups, site maintenance, etc.).

SAVE TIMEREDUCE STRESS

Proactive support to help save you time, reduce stress and save you money.

KEEPINGIT SIMPLE

Whatever your WordPress support needs, we have a plan suitable for you.