Software Description:

Email and CRM. Together at last.

Email is the lifeblood of your business communication. Yet it fails where it matters most: talking to customers. The current process is messy, fragmented and clunky. Different employees respond to different customers with different answers. The system is broken.

At best, your customers get confused. At worst, you lose them altogether. This is what happens when email and CRM exist as separate apps.

Your customers deserve better. So we redesigned email with customer experience in mind. We created the world’s first email-based CRM.

Relenta boiled the complexity of multiple emails into a simple and elegant CRM workspace that will revolutionize the way your team engages your customers.

Software Description:

VIENNA Advantage is a complete product invention covering all functional obligations of a modern enterprise. Realize strategic goals with one application across the company; hundreds of features within the tightly integrated ERP Solution, CRM Solution and secure Document Management System (DMS) to suit your business.

Waste no time developing proprietary spreadsheets and charts, which are neither scalable nor user-friendly. VIENNA Advantage has tools to help you with configuration of reports, dashboards and KPIs; just process and print. Spend lesser per feature and deploy faster than any other Open Source or Proprietary Enterprise Application. Full list of core modules visit our website.

Summary:

Summary:

Summary:

The first open source ERP/CRM solution with inbuilt Document Management, Business Intelligence and Point-of-Sale System. Available on the cloud

Customer Relationship Management: get a 360° view of your customer, by evaluating and analyzing all data that comes together in your CRM, irrespective of the functional area.

BI and Reporting: VIENNA's Inbuilt Business Intelligence and Reporting has all that it takes to generate powerful reports of different types. All reports are fully customizable and extendable. Any type of data can be compiled into these BI reports.

Finance Module: our global ERP suite is designed to fit accounting systems of most countries.

Workflow Management: design any workflow without the hassles of coding and with basic technical knowledge. The VIENNA Advantage workflow management is exceptionally flexible and permits execution of various actions triggered by manual or automated activities. The Workflow Management securely integrates with the ERP functionality, the Security Engine as well as the Document Management System of VIENNA Advantage.

Bronze Edition

$69.001 Company License per Month

Included in plan:

7,500 Customers

Runs on your own computer

Visit and Spend based point accrual

Free gift card processing

Mobile app for members

Unlimited reward levels

1 rewards program

5 incentive promotions

Unlimited e-mail blasts

(1) Vanity SMS keyword

Unlimited transaction triggered SMS (USA only)

Bulk SMS blast capability

Free Preferred Patron™ cards (up to 400/mo, excludes shipping)

Custom branded cards available

Cardless operation supported

Tablets Available as optional add-ons

Silver Edition

$129.001 Company License Per Month

Included in plan:

15,000 Customers

Runs on your own computer

Visit and Spend based point accrual

Free gift card processing

Mobile app for members

Unlimited reward levels

Unlimited rewards programs

Unlimited incentive promotions

Unlimited e-mail blasts

(1) Vanity SMS keyword

Unlimited transaction triggered SMS (USA only)

Bulk SMS blast capability

Free Preferred Patron™ cards (up to 400/mo, excludes shipping)

Custom branded cards available

WYSIWYG editor & designer

Full DIY marketing capability

Drip marketing

Tablets Available as optional add-ons

Gold Edition

$249.001 Company License per Month

Included in plan:

30,000 Customers (additional available as add-ons)

Runs on your own computer

Visit and Spend based point accrual

Free gift card processing

Mobile app for members

Unlimited reward levels

Unlimited rewards programs

Unlimited incentive promotions

Unlimited e-mail blasts

(1) Vanity SMS keyword

Unlimited transaction triggered SMS (USA only)

Bulk SMS blast capability

Free Preferred Patron™ cards (up to 400/mo, excludes shipping)

Custom branded cards available

WYSIWYG editor & designe

Full DIY marketing capability

Drip marketing

Behavioral/Trigger based marketing

eGiftCards: Virtual gift card delivery

Packages: Bundled products/services

Surveys: Interactive online

Cause marketing (fundraiser)

Extra customers - Only $25/mo for 100K

Tablets Available as optional add-ons

Standard (paid annually)

$39.001 user(s) / month

Included in plan:

Email Management

Contact Management

Shared Calendar

Sales Deals

Email Marketing

Email Open/Click Alerts via Sendgrid

Integration with 500+ apps via Zappier

Personal training and support

Standard (paid monthly)

$49.001 user(s) / month

Included in plan:

Email Management

Contact Management

Shared Calendar

Sales Deals

Email Marketing

Email Open/Click Alerts via Sendgrid

Integration with 500+ apps via Zappier

Personal training and support

FAQs:

What is this service generally used for?

The Preferred Patron™ service and products assist businesses in achieving increased customer engagement and personalized consumer marketing. It allows businesses to run an advanced rewards programs and a variety of incentive promotions, to help drive consumer traffic.

Does this service offer multi-user capability (e.g. teams)?

All editions support independant merchants as well as multi-outlet businesses, including franchises and multi-store corporations.

Does this service offer an API?

A Restful API based on JSON data exchange format is supplied with each Silver and Gold subscription.

Does this service offer guides, tutorials and or customer support?

Customer support is included free with every subscription. Includes 24x7 e-mail support as well as phone support and remote dial-in support during standard business hours (9:00a-5:00p) Eastern Time. Gold edition includes priority support. Online help is available from within the application. A video tutorial library is also included. Each client also receives up to 2 hours of getting started training with a live customer support representative (included).

Does this service integrate with any other apps?

The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.

What are some applications this service is commonly used in tandem with?

The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.

What platforms does this service support?

The Preferred Patron™ client programs will run on the business' own Windows PC or Tablet PC (Windows 7 or later). There is also a web-enabled cashier interface available, which is platform independent. For member access, each subscription comes with a mobile optimized (responsive design) web portal as well as a native iOS and Andriod member app, which members may use to browse the rewards catalog, see any incentives they have been awarded, read past marketing messages as well as maintain their profile and preferences.