mPACS Feature Reviews

Relief. mPACS will help us be more efficient and turn over so much more business - thank you Mandon!

Reviewed 22nd of November, 2017 by Sum Sze Tam

2017-11-22

Industry: Insurance

Company size: 51-200

Pros

Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email.
the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system.
mPACS' reporting functions are also extremely useful and flexible.

Cons

There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks.
However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention.

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