Call Center Training Workshops

A dedicated team of experienced educators with extensive experience in the call center industry.

Choose from a broad selection of call center training programs focused on the key functionalities required for success in a call center environment.

Quality Monitoring Optimization

On-site workshops cover all components of developing a quality monitoring and coaching program. Step-by-step we work with your quality team to reconstruct an impactful and objective call evaluation form that drives essential frontline behaviors.

Call Center Check-Up and Analysis

We combine more than 40 years call center consulting experience with a unique diagnostic approach to improve the overall health of your call center. We help to identify opportunities to improve service, net revenue, employee retention and overall ease of operation.