What are Next-Gen Managed Services?

Trends in data management,cybersecurity, and cloud-based solutions over the past several years have created a very important need for both SMBs and enterprises – next-gen managed services.

IT management has become a lot more than reducing downtime and resolving support tickets. An MSP, or Managed Services Provider, is the solution many companies have been turning to for help with the myriad of tasks their internal (or non-existent) IT team is attempting to handle.

Next-Gen Managed Services

Partnering with an MSP can reduce costs, alleviate strain on your internal team, strengthen your security defences, streamline your data management, give you confidence in your compliance, and make your business more agile.

A MSP works alongside your IT team, or independently, to provide the following Next-Gen Managed Services:

Securing your network and infrastructure against threats such as cybersecurity attacks by creating backups and disaster recovery plans.

Providing technical support and education to your business and staff.

Working with you and your team to create a long-term cloud-based strategy that can handle growth, security, and compliance.

Next-Gen MSP vs Traditional MSP: What’s the difference?

IT management is not new, we’ve been doing it for over 10 years, so what’s so special about next-gen services?

Traditional MSP Model

This model benefited companies well when IT was still very much routine management and technical support.

The plan was reactive – clients reach out to the Managed Services Provider with a support ticket (or however) when they need help fixing something, making an update, etc.

The infrastructure was divided with several potential combinations between internal teams, on-premises servers, private and public servers, cloud-based solutions, and other third-parties.

A main limitation of this model is that your internal team drives the security, software choices, and data management decisions, so there is a lot of relying on their expertise and availability.

Next-Gen MSP Model

The next-gen model includes one very important difference: the development of a long-term, multi-cloud strategy that takes modern challenges and solutions into consideration (like cybersecurity threats.)

This model is growing in popularity because it can reduce labour hours, reduce disruption in the workplace, and increase agility when deploying code and other updates.

Switching from an internal server to a cloud-based solution can make companies nervous – the cloud brings a lot of security challenges. That’s why the next-gen model is a good updated solution: the cloud storage and software your business needs to evolve, with the security and compliancy you need to be protected.

“The percentage of enterprises that have a multi-cloud strategy grew to 84 percent vs. 81 percent in 2018. Those planning a hybrid cloud strategy grew to 58 percent from 51 percent in 2018.”