Declaration of Independents

Market Research Finds that Working with Local, Independently Owned Work Uniform Supplier Offers Many Advantages

Don't take our word for it, take a look at what the market is saying. New market research shows how local and independently owned are the clear choice for your work uniform and textile rental needs.

The Survey

The graphs below illustrate these findings when Market Measurement, Inc., an independent market research firm, asked companies renting uniforms from local and national textile rental suppliers, who they felt would provide:

Fairer billing

Better product quality

Higher quality service personnel

Offer better value for the cost

Local, independently owned and operated textile rental companies won by a significant margin.

The research firm, in a follow-up study, also asked companies that rent uniforms and had recently switched their supplier to rate their experience after the change. The study found companies that switched to a local independent textile rental supplier from a national chain were more likely to say that their new supplier exceeded their expectations in the area of service.

Local Service = Satisfied Service

Fact: one of the best indicators of showing overall satisfaction is the likelihood of a contract renewal. 74% of customers using an independently-owned launderer today would "absolutely renew" their uniform contract in the next few months, compared to 52% currently using national chains.