Quite a few of the CS tickets we are receiving are from players who are looking to get their start at 60 tokens back from characters that they actually wouldn't be refunded normally. Remember, once a character has reached level 61, you will not receive a refund on that token if you delete the character. CS cannot refund those tokens.

If you deleted a character before it hit level 61, then you should get the token refunded. If that did not happen, then please reach out to CS. Thanks everyone.