A customer has complained to the Eastman Corporation about two new table model Cleartone radios which the supplied a few days ago which were found damaged by water. As Sales Manager of the Corporation, write a suitable reply.

EASTMAN CORPORATION

98, The Mall,

Shimla.

18th October, 20….

To

M/s Dinesh & Co.

57, G.T. Road,

Panipat.

Dear Sirs,

Reference your letter dated 17th September 20…. We regret to learn that the two new table model Cleartone radios dispatched by us to you were found damaged by water. We assure you that the sets were very carefully packed. But they might have been damaged by heavy rains. However, you needn’t worry. The sets were insured to cover any damage. You are, therefore, advised to return the sets to us and we shall be pleased to get them replaced at our own cost.

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