Week 7 (Feb. 26): Firefighting, Complaints, Spam LawsTopics: Discussion group posting techniques that avoid canceling, blacklisting, or complaints. What to do if you get a complaint about a discussion group posting. Laws, rules, and norms of behavior. How to handle a complaint about unsolicited e-mail. How to find out if you have been blacklisted. How to fix major problems caused by "spamming."