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Remember, contacting an ombudsman is a last resort, so do all you can to rectify the situation with the company first.

4 Use the small claims court

You can use the small claims court as a final solution if you feel that a company has breached its contract. Before you use the small claims court, you'll need to demonstrate that you have tried all other routes to seek redress.

The total amount of money you can claim in the small claims court in England and Wales is £10,000, in Scotland it's £5,000 and Northern Ireland it's £3,000.