Diploma in Basic English for Business and Tourism

This Diploma in Basic English for Business and Tourism course is ideal for business, tourism and hospitality students who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. Business English language skills are in great demand around the world as more and more businesses and organisations conduct their international business operations through the medium of the English language. English is also essential for people working in the tourism industry. In this Diploma in Basic English for Business and Tourism course you will be introduced to conversational vocabulary and dialogues that will help you learn English language skills in the areas of business and travel. You will listen to dialogues about job interviews and how to ask and answer interview questions in English. You will also learn important and useful vocabulary when making business telephone calls. You will learn about the importance of small talk when initiating and forming business relationships and how to differentiate between colloquial and formal English. You will also learn how to reserve a hotel room, book a table in a restaurant and use different modes of transport when travelling. This course introduces the English vocabulary necessary for working at a hotel reception or front desk. It explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. This course details the English necessary for working in restaurants in tourist areas or hotels. It explains how to take customer orders and provides key English expressions for every stage of restaurant service. This course details the English necessary for working in tourist information offices including how to provide directions, understand guidebooks and write press releases. The English needed for conducting guided tours is also defined. This course will be of great interest to all learners who would like to develop a career path in the tourism and hospitality industries.

After completing this course you will be able to: - Describe English vocabulary used in job interviews; - Describe how to make a business call in English; - Describe small talk and when it should be used; - List English vocabulary about sending letters and postcards; - Describe how to order in a restaurant; - Describe how to reserve a hotel room; - Engage in basic conversations when meeting people in social settings; - Communicate confidently with people; - Meet and greet people; - Make suggestions, requests and offers; - Talk about what you do in your spare time; - Give opinions on different topics; - Answer restaurant customer questions using the definite article and the indefinite article; - Recommend and compare restaurant dishes using adjectives and comparative adjectives; - Use the passive voice to describe restaurant dishes; - Describe restaurant dishes utilising past-participle adjectives; - Understand the correct expressions to utilise during the three stages of restaurant service; - Understand the role of tourist information offices and their staff; - Explain guided tour itineraries using the present simple and predictive future tenses; - Politely take a guided tour booking from customers using indirect questions; - Provide specific and subtle directions in a guided tour commentary; - Utilise adjectives and superlatives effectively in a guided tour commentary; - Use the passive voice effectually in a guided tour commentary; - Effectively provide potential hotel guests with information during enquiries; - Make a hotel reservation for guests utilising the correct English vocabulary and terminology; - Check guests in and out of hotels in the correct sequence; - Understand and use the correct English language phrases for check-in and check-out; - Resolve customer complaints with helpful and non-offensive English language phrases.

All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

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