Thank You

Your message has been received and we will contact you shortly.

Webinar Recording

Getting from A to Z without the A/B

DICK’S Sporting Goods, the largest sporting goods retail company in the United States is focused on making every experience matter for every customer – in-store and online. As DICK’S was expanding their ecommerce, they began seeing two groups of customers: those who were browsing and those who wanted to make a specific purchase.

To be able to reach both groups and serve them best, they knew they had to redesign the shopping experience from the customer’s point of view. A turning point came as the company’s executives turned to focus on drilling into what was really driving customers’ purchase behavior – and learning the why behind the what.