Manages media relations and inquiries for the members of the City Council and Office of the Clerk. Serves as relief Public Information Officer for the City Manger’s Office.

Provides technology support to Offices of the Mayor & City Council, Office of the City Clerk, the City Auditor’s Office, and Office of the Independent Budget Analyst.

Implementation Team Lead and Business lead of the City’s Digital Content Management System. To date over 11 million city records, dating back to the late 1800’s, have been migrated to the digital repository, including over 1 million records in the public facing online record library.

Citywide Initiative Project Management of, including:

Agenda automation, resulting in a $65K annual savings to the City Clerk’s Office.

Citywide Records Management Program, resulting in the appropriate dispositioning of over 750K records for an ongoing off site storage cost savings of $46K to date, streamlined processing of over 4000 public record requests annually.

Social Media Initiatives, including use of social media during legislative meetings to provide immediate updates of the meeting to the public.

Electronic Filing System for Economic Disclosures – Program has been implemented and is entering it’s second filing period. Filing errors have been reduced by more than 60% and deadline compliance increased by over 67%.

Board and Commission Application Processing, implemented a digital acceptance process for board and commission applicants. The new process has reduced the application process by two weeks and we have realized a staff time savings of .5 FTE.

Volunteer and Return to Work Program, created 10 positions filled with volunteers through the Sacramento County Community Work Experience Program to provide professional work experience to displaced workers.

May 2005Feb 2009

Information and Support Manager

Clerk to 10 development related boards and commissions including the City's Planning Commission, Design Review Commission, and Preservation Commission.

Management and daily oversight of the following business service units: Agenda Management, Administrative Support Group, Budget & Finance, and Information Technology. Including the direct management of 23 people and budget management ($1.2M)

Served as the departments filing and records manager coordinator; and public information coordinator.

Project Management of:

Paperless agenda process for development boards and commissions resulting in a staff time savings of 11 hours per month, and supply cost of $29K annually.

Selection and appointment of new board and commission members developed new member handbook and orientation.

Historical Record Preservation Program, identified and preserved over 100K development records for transfer to the City's Center for Sacramento History.

Customer Experience Program, designed to improve the way our units do business with internal and external customers. Streamlined the department's Public Record Request process resulting in an average reduction of customer's wait time by 3 days and a reduction of CPRA extensions by 49%

Managed the Department’s media relations and inquiries. Including a community outreach campaign regarding change in FEMA guidelines resulting in a building moratorium.

Responsible for development of all department published media including a quarterly community newsletter, over 100 forms and information sheets, and 70 informational handbooks and brochures.

Jan 2002May 2005

Supervising Dispatcher - Communications Training Coordinator

Administration of the Public Safety Dispatch Academy. Including the development of several training courses: 120 Hr Basic Public Safety Dispatch Academy (3 units), Oversaw training program for law enforcement public safety dispatchers. 280 Hr Advanced Public Safety Dispatch Course (4 units), in addition to a variety of other law enforcement/public safety courses and seminars.

Feb 1998Jan 2002

Public Safety Dispatcher I, II, III

Received emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determined nature and priority of calls. Dispatched police units to routine and emergency calls for service.

Dispatcher III

Day to day first line supervisory responsibilities including administrative duties: managing time cards, time off requests (including annual shift and vacation bid process), and daily shift scheduling; critical decision making during crisis and emergency police situations. Responsibilities included counseling personnel, completing annual and probationary evaluations, staff mentoring, initial and remedial staff training and skill development. Responsible for reviewing incoming emergency phone calls from citizens for quality assurance. Developed and implemented performance improvement plans for staff. Responsible for reviewing and revision of existing general orders and department directives. Represented and participated in Police Department sponsored community meetings.

Education

2010

Master of Arts - Strategic Communications

National University

2007

Bachelors of Arts - Organizational Development in Public Adminsitration

Summary

With a consistent track record of success in achieving a broad range of goals throughout my career, I believe I have the leadership and technical skills that would benefit your higher learning program. A summary of the value that I can bring to the your program includes:

Over 16 years of experience in leadership and management roles.

Over 12 years administering the legislative process for a diverse group of Brown Act governed bodies, and 15 years of records management experience.

Over 12 years expereince developing executive communication plans and working with the media.

Understanding of how to use and apply today's new media channels in a meaningful ways to the workplace.

Experience implementing technological solutions that have significant cost and staff time savings.

Advanced individual and team development skills, including training, mentoring and evaluating performance.