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Running an update right before activating seemed to do the trick. Many thanks. (Also, once I had it properly activated, Exterminate It! got rid of the SpySnipe trojan I’d been battling with for a week, so the news is even better!)

Repeat steps 2-4 for each location listed in Location of Ishold.tst and Associated
Malware.

Notes:

The deletion of Ishold.tst will fail if it is locked; that is, it is in use by some
application (Windows will display a corresponding message). For instructions on
deleting locked files, see Deleting Locked Files.

The deletion of Ishold.tst will fail if your Windows uses the NT File System (NTFS)
and you have no write rights for the file. Request your system administrator to
grant you write rights for the file.

You can delete locked files with the RemoveOnReboot utility. You can install the
RemoveOnReboot utility from here.

After you delete a locked file, you need to delete all the references to the file in Windows registry.

To delete a locked file:

Right-click on the file and select Send To -> Remove on Next Reboot on the menu.

Restart your computer.

The file will be deleted on restart.

Note: In the case of complex viruses that can replicate themselves, malware
files can reappear in the same locations even after you have deleted those files
and restarted your computer. Exterminate It! Antimalware can effectively eradicate such viruses from your computer.

To remove all registry references to a Ishold.tst malware file:

On the Windows Start menu, click Run.

In the Open box, type regedit and click OK. The Registry Editor window opens.

On the Edit menu, select Find.

In the Find dialog box, type Ishold.tst. The name of the first found registry value
referencing Ishold.tst is highlighted in the right pane of the Registry Editor window.

Right-click the registry value name and select Delete on the menu.

Click Yes in the Confirm Value Delete dialog box.

To delete all other references to Ishold.tst, repeat steps 4-6.

IMPORTANT: Malware files can masquerade as legitimate files by using the
same file names. To avoid deleting a harmless file, ensure that the Value column
for the registry value displays exactly one of the paths listed in Location of Ishold.tst
and Associated Malware.