itechia customer satisfaction survey

itechia has made a customer satisfaction survey. From itechia: the responses will “help us to address any issues that you may have as well as to better target our staff and services to meet your needs. The responses will be kept confidential and will not be used for any purpose other than research conducted by itechia.” You can fill the survey here.

2 comments

iTechia may have a good range of products, but frankly, their service after sales is bad.
I bought from them an Apple TV which got damaged while still under warranty, but they wouldn’t fix it or replace it because I don’t have the receipt. I asked for a reprint of the original receipt giving them the date, branch location and total amount of the receipt, but they wouldn’t reprint it for me claiming it’s a “store policy”. I asked the cashier at a different branch and he told me that the manager could easily reprint the original receipt for me and that I should try again.

It just seems that they’re trying to cop out of having to fix or replace anything after sales.

itechia have the very expensive product compare to other authorize apple reseller in kingdom, even all other store have also a waranty , but in itechia double or triple the price, and i dont know why????