Joint Operations Center (JOC) Systems Administrator

Start Date: 2001-09-01End Date: 2003-11-01

• Provided Tier 1 technical support by acting as the first line of response to operators with equipment issues; created trouble tickets to escalate the issues to the next line of response when organizational-imposed restrictions limited the Tier I support services. • Tracked technical support trouble tickets in a database to ensure prompt resolution of operator issues with customer equipment and measurably reduced the average time to resolve customer issues and close trouble tickets. • Ensured that the collection operators adequately performed their mission by briefing them on equipment status prior to the start of each mission and monitoring them during operations to perform quality control and assurance. • Reported the status of communication and electronic information systems directly to the JOC’s Senior Watch Officer. • Implemented tasking against high priority tactical and strategic military and political target emitters in support of theater and national consumers. • Ensured operational capabilities of strategic intelligence collection, analysis, and reporting of time-sensitive intelligence data for Kunia Regional Security Operations Center (KRSOC).

Tactical Common Data Link Analyst

Timestamp: 2015-12-26

• 11 years' experience in Intelligence, Surveillance, and Reconnaissance (ISR) Operations, Command, Control, Communications, Computers, and Intelligence (C4ISR), Electronics Intelligence (ELINT), Signals Intelligence (SIGINT), ISR tasking, collection management, processing, exploitation, dissemination, analysis, fusion, and distribution. • 7+ years' experience in the setup, maintenance, configuration, and tear down and support of Windows and UNIX/Solaris based operating systems in support of intelligence operations on classified networks. • Active Top Secret Security Clearance/SCI. • Developed expert level Imagery Intelligence (IMINT) products through exploitation of airborne, electro-optically collected Wide-Area Persistent Surveillance (WAPS), Full Motion Video (FMV). • Extensive knowledge in various exploitation/dissemination software supporting the Common Operational Picture (COP), to include Generic Area Limitation Environment (GALE), Global Command and Control System (GCCS), ArcGIS, OILSTOCK, the Multi-Int Analysis and Archive System (MAAS), and FalconView. • Skilled in providing ArcGIS Desktop and Server (versions 9.3.1 and above) technical support and assistance to members of the intelligence community. • Experienced in the setup, maintenance, and tear down of both office and in field communication/intelligence systems, to include the Team Portable Collection System (TPCS), Commander's Tactical Terminal (CTT), and multiple tactical radio systems - Single-Channel Ground-Air Radio System (SINGARS), and various HF/VHF/UHF PRC radios.

Over 35 years of experience designing and installing telephone and computer networks and providing tier 3 and 4 support of large enterprise systems with multiple sites, and over 20,000 endpoints

Started at age 17, so lots of miles left ☺ Except for an 18 month period of consulting contracts, my career has been mostly permanent positions

Extensive experience on all telephony including analog, TDM and, especially VoIP technology, and expert with H.323 and SIP protocols for phones and integrations, as well as SIP trunks, using Session Border Control and Session Managers.

Thirty years of experience building and maintaining communications system servers and platforms running Windows and Linux Operating Systems, and with installing and configuring the network equipment they run on, including the switches, routers, firewalls, VPN , and network appliances that tie it all together. Experienced with VM and SAN environments.

Telecommunications Network Engineer, Consultant Kent State University is Ohio's second largest educational institution, and is spread across 8 Campuses, serving over 41,000 Undergraduate and Graduate students. Kent has (12) NEC PBXs linked together using CCIS and ATM networks supporting almost 20,000 end points.

Sr. Telecommunications Engineer / IT Project Manager Borders Group Inc. is a $3.6B a year international book retailer with over 700 Borders and Waldenbooks Retail locations with corporate headquarters in Ann Arbor MI.

The Telecommunications and Networks Team has a $20M a year budget and maintains systems at HQ and 3 Distribution Centers, a Customer Call Center and key systems at over 700 retail stores. The systems are linked together using Verizon MPLS network and SIP trunks. Borders is Verizons largest customer in the state of Michigan, and they spend $1M a month for services

Responsibilities include department policy and procedures for all telecom issues, future planning and direction, as well as the maintenance and updating of all the system hardware & software. Also responsible for documenting the systems, as well as writing troubleshooting guides and procedures for both the Help Desk and end users

Responsible for the Nortel CS1000, VoIP PBX, CallPilot, Symposium Call Center and the development lab and the systems and devices in it, as well as the devices, appliances, jump servers, signaling servers, voice firewall and equipment that make up the voice network.

Also responsible for The Customer Call Center in Nashville, including Avaya G3R PBX, Interaction Center, CMS, Edify IVR, Blue Pumpkin, voice recorders, and other systems and servers that make up the250 seat call center. Expert with both remote and IP agents

Provide remote maintenance and tech support. Work closely with vendors and network engineers as well as hands-on maintenance and administration of the enterprise systems that make up the VoIP enterprise network.

Provide project management on telecom and network projects involving over 700 sites, including job costing and estimates, system engineering and design, equipment and service procurement and implementation and support and vendor management.

Work closely with Verizon engineers and network team support staff to administer, troubleshoot and maintain the OC48 and Sonet systems that transport the MPLS and voice services. Work with Verizon to perform network testing and optimization.

Provide backup support to the Network Team in repairing, troubleshooting and supporting PIP circuits, WiFi Networks, VLANS, POS systems at over 700 locations

Work closely with Verizon to install new Circuits, upgrade existing circuits, and the decommissioning of lines and circuits. Administrate and reprogram VoIP lines using Verizons VoIP Portal, as well as programming and troubleshooting Mediatrix VoIP gateways

I was laid off with 70 other IT personnel on […] due to Chapter 11 filing, and left under good standing.

Projects Completed at Borders Group, Inc.

Daily support and maintenance of the CS1000 PBX, CallPilot, Symposium call center, Avaya G3R and CMS Call Center and all other telecom devices that make up the network. Provided Tier 2 and 3 support to the stores Nortel BCM and Motorola WiFi issues as well. Included service issues and Move Add Change.

Implementation of SIP Trunks Responsible for the test, implementation and trouble shooting of the new SIP trunks, and the related hardware including signaling servers, media cards and software upgrades. Worked with Verizon engineers to fix many issues including DTMF, Fax Modem, and circuit tear down issues

Sonet Ring Diversification Borders Sonet Ring that delivers the OC48 that carries their MPLS and voice network failed on July 4, and left over 700 stores without network, POS or phone lines for over 8 hours, Both sides of the Sonet terminated in the same shelf in the same CO. The shelf failed and was not detected by Verizon for almost 6 hours. I represented Borders in meetings with Verizon and ATT to diversify the network to terminate both sides of the ring in different Cos on different shelves. Also worked to failover testi and certify the new circuit

SecureLogix Voice Firewall Installation Responsible for the physical installation, testing and implementation of the new SecureLogix Voice Firewall on both T1/PRI trunks and the VoIP SIP trunks

Area E desk data and telecom Installation Project Manager for the installation of electrical, voice and data at the new Area E Kiosks for the sale of new E-reader. Coordinated vendors for cable installation, as well as the configuration of the new switches needed to support the effort at over 500 store in less than 3 monthes

Area E WiFi project. .I was primary Borders Project manager, and served as an interface between Motorola, Verizon, and Border's Network Engineers Involved the evaluation of existing WiFi Access Points, and the installation of over 125 new APs to support existing networks at over 250 stores

Juniper 4500 VPN Installation. Served as project manager and primary contact between Juniper, Verizon, and the network team at Borders. Provided technical support, scheduling, system development and testing, and implementation

Temporary Holiday Stores Voice and Data Installation Ordering, provisioning and installation of over 45 PIP circuits for Temporary Holiday stores. Included order management, vendor management of installation, and the hands on configuration of the Cisco Routers and switches deployed at the sites. Also the ordering and installation of all voice circuits, alarm and fire lines.

Sr Telecommunications Engineer Project Manager / Technical Lead / Field Engineer Wyle is a major prime contractor, providing aeronautical and specialized engineering services to the Federal Government. In 2009 they did $1B of contracts with NASA, the Department of Defense, US Navy, the FAA, and especially the US Air Force.

The Unified Communications office administers $10M of contracts a year w/ less than 10 people, supporting clients at over 100 US Air Force bases and 85 FAA sites. Wyle also sub-contracts to Northrup-Grumman, General Dynamics and Lockheed Martin. They are a federal integrator, and partner with Nortel (Avaya) Government Solutions, Siemens, Callware Technologies and T-Metrics to provide unified communications and enterprise network solutions.

The Unified Communications Office also houses the Central NOC, providing technical support and sustainment services for a wide array of telecommunications equipment and systems for the FAA and the DoD. The Central NOC works in conjunction with the FAA NOC in Washington DC and the GNOC at Andrews AFB, MD, providing tier 2 and 3 support and sustainment contracts to the Federal Government, and DoD

Sr. Telecommunication Engineer, Project Manager, and Field Engineer • Project engineer and technical lead responsible for $10M of telecommunications projects in 2009, responsible for site surveys, bid engineering, job costing, equipment procurement and project management • Field Engineer, responsible for all aspects of installation, configuration and testing of unified communications and enterprise networks • Active secret security clearance with experience working in top secret and TS/SCI environments. • Projects completed at over 75 US Air Force bases. Have deployed to almost every base on continental US, many of them multiple times. • Specializing in voice system security, voice firewalls, Secure Telephone Equipment (STE) and hardening of communications and network servers. • Experienced with Defense System Network (DSN) and Defense Information Systems Agency (DISA) protocols and JITC requirements. • Hands-on, turn-key installations of secure communications servers, voicemail, call centers, unified communications and messaging and enterprise networks • Support Engineer, responsible for over 150 FAA and DoD sites, providing tier 2 and 3 technical support and sustainment.

Projects at Wyle Information Systems

Wyle Information Systems Central NOC, Fairview Hts, IL (5-2007 to 2010) • Responsible for design, installation, configuration and maintenance of the telecommunications, networks and servers that support both the FAA NOC in Washington DC, and the Central NOC near St Louis. The NOCs are responsible for tier 2 and 3 support and sustainment on telecommunications systems for over 150 FAA, DoD and USAF sites. • Provided project engineering, design, installation, configuration, integration and deployment on all equipment

Siemens HiPath Enterprise ProCenter Call Center for use at Central NOC • Responsibilities included installation and configuration of Server, design and configuration of call trees and system recordings. • Day to day operations and use of agent reporting and other functions • Installation, configuration of Agent IP phones and Supervisor and Agent PC Clients for NOC Agents • Installed and configured integration with XMU IVR and HiPath 4000 via line • Installed, configured and integrated Digital Voice Recorder with ProCenter Server

Callware Callegra UC Voicemail with Unified Messaging • Responsibilities included building and configuring server, installing and configuring Microsoft Server 2003 and Callegra software, and installation of Intel Dialogic cards and software. • Configured Siemens in-band integration and interfaces with Exchange and SQL Servers and installed PC clients • Configured Cisco and Juniper networks for enterprise system • Designed, scripted and recorded all call trees and menus

Corporate Network • Installation, configuration, maintenance of the network and servers that support both the Central and FAA NOCS, and connectivity to corporate systems • Responsibilities included the daily tier 1 and 2 support of network, servers and PC's Provided "hands-on" support to primary network engineer and network managers located in McLean, VA • Installed, configured and maintained the Juniper and Cisco Networks, switches, firewall and VPN • Responsible for local maintenance of Exchange server • Responsible for monitoring and supporting Corporate server farm installed at Central NOC, consisting of redundant Exchange, SQL, and Storage Servers • Responsible for data circuits and, telecommunications lines

Sr. Telecommunications Engineer / IT Project Manager

Sr. Telecommunications Engineer / IT Project Manager Borders Group Inc. is a $3.6B a year international book retailer with over 700 Borders and Waldenbooks Retail locations with corporate headquarters in Ann Arbor MI.

The Telecommunications and Networks Team has a $20M a year budget and maintains systems at HQ and 3 Distribution Centers, a Customer Call Center and key systems at over 700 retail stores. The systems are linked together using Verizon MPLS network and SIP trunks. Borders is Verizons largest customer in the state of Michigan, and they spend $1M a month for services

Responsibilities include department policy and procedures for all telecom issues, future planning and direction, as well as the maintenance and updating of all the system hardware & software. Also responsible for documenting the systems, as well as writing troubleshooting guides and procedures for both the Help Desk and end users

Responsible for the Nortel CS1000, VoIP PBX, CallPilot, Symposium Call Center and the development lab and the systems and devices in it, as well as the devices, appliances, jump servers, signaling servers, voice firewall and equipment that make up the voice network.

Also responsible for The Customer Call Center in Nashville, including Avaya G3R PBX, Interaction Center, CMS, Edify IVR, Blue Pumpkin, voice recorders, and other systems and servers that make up the250 seat call center. Expert with both remote and IP agents

Provide remote maintenance and tech support. Work closely with vendors and network engineers as well as hands-on maintenance and administration of the enterprise systems that make up the VoIP enterprise network.

Provide project management on telecom and network projects involving over 700 sites, including job costing and estimates, system engineering and design, equipment and service procurement and implementation and support and vendor management.

Work closely with Verizon engineers and network team support staff to administer, troubleshoot and maintain the OC48 and Sonet systems that transport the MPLS and voice services. Work with Verizon to perform network testing and optimization.

Provide backup support to the Network Team in repairing, troubleshooting and supporting PIP circuits, WiFi Networks, VLANS, POS systems at over 700 locations

Work closely with Verizon to install new Circuits, upgrade existing circuits, and the decommissioning of lines and circuits. Administrate and reprogram VoIP lines using Verizons VoIP Portal, as well as programming and troubleshooting Mediatrix VoIP gateways

I was laid off with 70 other IT personnel on 1-30-2011 due to Chapter 11 filing, and left under good standing.

Projects Completed at Borders Group, Inc. Daily support and maintenance of the CS1000 PBX, CallPilot, Symposium call center, Avaya G3R and CMS Call Center and all other telecom devices that make up the network. Provided Tier 2 and 3 support to the stores Nortel BCM and Motorola WiFi issues as well. Included service issues and Move Add Change.

Implementation of SIP Trunks Responsible for the test, implementation and trouble shooting of the new SIP trunks, and the related hardware including signaling servers, media cards and software upgrades. Worked with Verizon engineers to fix many issues including DTMF, Fax Modem, and circuit tear down issues

Sonet Ring Diversification Borders Sonet Ring that delivers the OC48 that carries their MPLS and voice network failed on July 4, and left over 700 stores without network, POS or phone lines for over 8 hours, Both sides of the Sonet terminated in the same shelf in the same CO. The shelf failed and was not detected by Verizon for almost 6 hours. I represented Borders in meetings with Verizon and ATT to diversify the network to terminate both sides of the ring in different Cos on different shelves. Also worked to failover testi and certify the new circuit

SecureLogix Voice Firewall Installation Responsible for the physical installation, testing and implementation of the new SecureLogix Voice Firewall on both T1/PRI trunks and the VoIP SIP trunks

Area E desk data and telecom Installation Project Manager for the installation of electrical, voice and data at the new Area E Kiosks for the sale of new E-reader. Coordinated vendors for cable installation, as well as the configuration of the new switches needed to support the effort at over 500 store in less than 3 monthes

Area E WiFi project. .I was primary Borders Project manager, and served as an interface between Motorola, Verizon, and Border's Network Engineers Involved the evaluation of existing WiFi Access Points, and the installation of over 125 new APs to support existing networks at over 250 stores

Juniper 4500 VPN Installation. Served as project manager and primary contact between Juniper, Verizon, and the network team at Borders. Provided technical support, scheduling, system development and testing, and implementation

Temporary Holiday Stores Voice and Data Installation Ordering, provisioning and installation of over 45 PIP circuits for Temporary Holiday stores. Included order management, vendor management of installation, and the hands on configuration of the Cisco Routers and switches deployed at the sites. Also the ordering and installation of all voice circuits, alarm and fire lines.

Network Engineer II -Crescent Contractor

Start Date: 2010-10-01End Date: 2012-04-01

Worked as a Tier 2 engineer supporting System administration and operation of VOD (Video on Demand) video delivery systems in a national level. • Ensured capacity, function, performance and stability of VOD environment is at acceptable level • Perform Microsoft Windows system administration, installation, upgrades, patching, tuning, hardening and troubleshooting on more than 100 distributed servers. • Performed application software installation, upgrades, and troubleshooting, including Microsoft Windows installations, Microsoft SQL Server installation, and vendor supplied software installation and configuration. • Participated in planning, testing and execution of system and application level upgrades. Performed troubleshooting and problem resolution activities with other support teams (e.g. network support, NOC, vendors). • Worked closely with company or subsystem vendor teams (SeaChange) on issues escalation and resolution. • monitoring application and network using Microsoft Network monitor, Nagios and.. and working with Remedy for ticketing,

Information Technology Specialists

Start Date: 2007-01-01End Date: 2008-01-01

Responsible for maintenance of client software, maintain access rights, password allocation, and provide support for the DHS system. Implement, troubleshoot, and configure, network equipment, devices, mobile data computers, and any other peripheral equipment used by and/or for the DHS Network Provides supports for DHS users laptops, servers, peripherals, and computers. Responsible for identification, research, and resolution of technical problems, as well as responding to telephone calls and personal requests for technical support. Extensive experience with Remedy action request system, as well as most windows software, and a variety of system administrator applications.

Senior Information Systems Engineer

Start Date: 2001-06-01End Date: 2002-05-01

• Analyzed, installed, tested, and modified system maintenance activities including system upgrades and planned outages on enterprise - wide operating system for both new and existing systems; reduced systems support problems by 30 percent. • Complied and corrected program errors, revised operating instructions, and analyzed system capabilities that resolve government client's questions of program intent, input data requirements, and report generation associated with intelligence community's database. • Created administrative and operational procedures that assisted in administrating, monitoring, and management of government UNIX hardware and software; troubleshooting procedures helped restore the system to optimal performance levels within two hours versus days. • Administered and maintained servers, workstations, peripherals, and email services within Windows 2000 network management procedures for a 3,150-person organization. • Provided Tier II hardware support to include basic troubleshooting and repair or desktop machines; diagnoses and corrected issues in technical support that increased customer satisfaction.

Systems Administrator

Timestamp: 2015-12-24

• To fulfill a position that will promote growth and prosperity to Company and self.Skills • Repair/ Replace and install TS-SCI workstations and Computer components, Troubleshoot and resolve customer issues and relocate customer accounts. • Terminate/Patch Fiber (LC, SC, ) and CAT-5/6 Coax Cables • Determining how a system or operation should work and how changes in conditions, operations and environments will affect outcome. Understanding the needs and product requirements of a particular design. • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions • Configure and manage various programs, hardware, peripherals, and PC based applications • Multi role stand alone communications provider Repair/Rebuild Secure Voice Equipment. • Developed standards/policies and procedures to track and maintain hardware/software installation of equipment for deployed personnel in the AOR. • Inventory management, property accountability procedures, cataloging, asset visibility • Strong Managerial and Communication Skills. • Supervisor of day to day operations for personnel assigned CONUS/OCONUS • PKI issuance and troubleshooting was critical for customers to complete the mission • Create and manage user account through Active Directory to include Microsoft Exchange Task

Information Technology Specialist, GDIT

Start Date: 2011-10-01End Date: 2012-10-01

Responsibilities/Accomplishments: Candidate serves as the Information Technology customer service specialist that performs a range of activities that contribute to overall customer satisfaction to the user base. Attention to detail and good organization skills are critical. Accurate incident documentation and tracking are important parts of the position.

Core Duties included: • Assist with the management of AD infrastructure including user and group management. • Assist with NOC overflow and escalation. • Provide advanced support for hardware, peripherals, and network access. • Research and recommend techniques to reduce help desk repeat calls. • Workstation OS and application patching. • Provide phone-based technical support • Document administrative procedures and configurations. • Support windows-based desktops and server software and hardware. • Work independently or as a member of a team on moderately complex tasks. • Install, maintaining, configuring and ensuring the integrity of computer software. • Investigate, resolve and explain system issues to both technical and non-technical people. • Support LAN/WAN networking technologies. • Support Microsoft network administration duties, including Active Directory, Group Policy Objects, DNS. 25B, Information Systems Operator Analyst, IT, Spec. TS/SCI.

Consultant

Start Date: 2005-05-01End Date: 2006-09-01

to work on the Sarbanes Oxley Project. I was brought in to help the company migrate from a workgroup environment to a domain environment. This was intended to enhance security as per government requirements Technical responsibilities included: ➢ Data transfers including user profiles, data backups, and PST file backups ➢ Joining the computers to the new domain ➢ Transferring the user profile from the server and overriding the newly created user profile for Purposes of transparency to the end-user ➢ Providing solutions for network, desktop, laptop, printer, peripherals, and software issues.

Sharepoint

Timestamp: 2015-12-24

Currently seeking positions that will allow me to utilize my vast knowledge of Sharepoint, Information / knowledge management, and leadership skills honed by experience with the defense contracting industry and military experience to make a significant and lasting contribution within your organization. Security Clearance Cleared for Top Secret (TS) information and granted access to Sensitive Compartmented Information (SCI), based on Special Background Investigation by DSS finalized December 17, 1997. Periodic review granted by DoNCAF finalized 29 Sept 2011.

 Serves as the technical expert within Army TRADOC G2 ISR TOPOFF / ISR MAT (AFG) responsible for planning, design, development, testing, implementation, problem solver and management of the organizations unclassified and classified Sharepoint portal site to include information management and knowledge management protocols  Planning, configuring, and developing custom applications using SharePoint Designer 2007, 2010 environment. creating lists, document libraries, ad-hoc to meet to teams needs  Sharepoint 2003, 2007, 2010 access management, set permissions, group security with sharepoint  Coordinate, collect and list requirements to create new 2010 Sharepoint site collection page from 2003 to 2010, with outside organization  Study customer requirements, translating them into web design steps, web page formats, and file and directory structures. Determines how web pages should be organized and the procedures to organize and obtain required information. Work with other Information Management Organization (IMO) areas for web page graphical design.  Providing technical advice to content providers on Sharepoint portal  collecting and analyzing Share point portal service usage and performance statistics; evaluating new services and technologies  ISR Project Management Support  Felicitate weekly telecoms within team, locally and remote  Maintain record copies of deliverables, requirements, required reports, and updates  Provide services that permit the publication and transmission of information to internal and external audiences geographically separated throughout the CONUS / OCONUS  Managing multiple projects that supported local and remote stations VTC, DCO and distance learning imitative, NIPR, SIPR, JWICS, CENTRIX  System administrator  Teams reach back support for connectivity, support, and IT issues, as well as training partners using portal site.  Project support of a growing team from 20, now at 50  Consults one-on-one with Internet and intranet customers and senior managers to evaluate user requirements, collaboration, and advises on design capabilities and maintenance responsibilities.  Project Task Lead for Team move between facilities. Coordinating more, setup, peripherals, and teams’ needs, minimizing teams’ downtime with no work loss. Handled building, spaces security biometrics accesses, SIPR custodian, IT support, equipment orders that were as needed  Knowledgeable and understands the processes and applies then when and where needed. As well as to advise on how to improve them  Determines overall technical design and structure of internet services; monitoring functionality, information assurance, security, and integrity of internet services;  troubleshooting, resolving technical problems with the design and delivery of services;  Plans, coordinates and accomplishes studies to identify and determine ISR TOPOFF portal administrative and technical requirements and specifications, equipment and facilities necessary to develop, modify, and implement internet services, sites, etc., which effectively support the ISR TOPOFF mission.  Can develop, modify, and maintain Share Point applications.  Great self starter, seeks resolution to get the job done  Designs and develops dynamic and static web interfaces using available technology  Troubleshoots and resolves technical problems with the design and delivery of Internet services, and evaluates new internet services and technologies.  Received ARIMS training for government records management. Manages team files and records that need to be submitted to National Archives for organization  Leads and/or participates extensively with other staff members, tuning data structures to support information and decision.

Information Technology

Timestamp: 2015-12-24

Technology solutions provided, while enhancing my skills for career advancement and professional growth. Experienced technical knowledge and troubleshooting skills with a proven record demonstrating the ability to analyze an organization's IT requirements, identify problem areas, and develop solutions.

Computer Analyst - Northrop Grumman (IS)

Timestamp: 2015-12-24

Through over 17 years of theoretical and practical experience, I have gained an expansive knowledge of network, computer hardware and software support. These skills include the installation of servers, switches, routers, network infrastructure, desktop and portable microcomputers, phones, mobile devices, software and peripherals as well as troubleshooting hardware and software issues. I have also done acquisitions and installations of new hardware from corporate vendors such as AT&T, Verizon, Comcast and Cisco. I am experienced in supporting all Windows versions from Windows XP through Windows 8, Citrix VPN platforms, Cisco VOIP, RSA SecurID, Blackberry Enterprise Servers, ActiveSync, Cisco VPNs, Sonicwall, Guardian Edge and TrueCrypt, Sophos and WDE encryption platforms. I am very proficient with the use and features of Office 2003, 2007, 2010, and Office 365 as well as Microsoft SharePoint and Visio software.EXPERTISE Windows XP-Windows 8 Blackberry\iPhone\Droid Windows Server […] Apple OSX VPN\Remote Access Inventory Management Cisco VOIP RSA SecurID AD/Group Policy Cisco Switches\Routers APC Power Backup Encryption

Telecommunications Analyst II

Start Date: 2000-04-01End Date: 2005-04-01

Responsible for installing workstations, printers, peripherals, associated software and Operating Systems to further enhance the Chevy Chase Bank network. • Participated in implementation of all equipment and infrastructure in the LAN and work closely with the engineering and support group to provide updates to documentation and procedures. • Provided 1st-3rd level IT support to the help desk and end user regarding technical issues dealing with the LAN. • Wrote documentation for new and updated procedures or methods of troubleshooting. • Installed, configured, and troubleshot the following hardware: Hubs, KVM switches, Cisco Routers and switches, IBM PC/Servers, Laser and Desktop Printers and Modems and Laptops.