Reports

Standard Crystal Reports

All the criteria for the reports will be the parameters only.

Reports that have GUID as their parameter are typically run while you are working on a specific window. For example, when working on a standard change, when you click the Print button on the toolbar, the Change Report is automatically generated and printed for you.

Some of the reports need additional attributes adding to the database.

Auto Email Report

File name:

AutoEmailReport.rpt

Purpose:

This report notifies you about all the processes and is the report which gets automatically emailed

Parameters:

ProcessID, ClassTypeName and RaiseUserName

Fields displayed:

ProcessID, Title, Description, RaiseDate, RaiseUser

Mean Time Between Failures - Date Range Report

File name:

MeanTimeBetweenFailures - Date Range.rpt

Purpose:

To report on the time difference between when the last incident occurred for a specific Configuration Item and when the next one occurs. It also reports on the average time it takes to repair. A Date Range can be specified by the user.

Parameters:

CI, CIType, FromDate and ToDate

Fields displayed:

ID, Title, Status, Date/Time Logged, Date/Time Resolved, Time to Resolve, Mean Time between Failures, Mean Time to Repair, Total Mean Time between Failures and Total Mean Time to Repair

Mean Time Between Failures – Yearly Trend Report

File name:

MeanTimeBetweenFailures - Yearly Trend.rpt

Purpose:

To report on the time difference between when the last incident occurred for a specific month and when the next one occurs. It also reports on the average time it takes to repair. This report on the last year’s results

Parameters:

CI and CIType

Fields displayed:

Month / Year, Number of Incidents, MTBF, MTTR, Total Mean Time between Failures and Total Mean Time to Repair

Task report

File name:

Task.rpt

Purpose:

Used to create the report that is displayed when you click the print button on a task displayed in the Ivanti Console

This report is not supported by Web Access. Also, this report contains subreports, so you need to use Crystal Reports to set the data source location both for the report and its subreports. For more information, see the Setup Guide and the documentation supplied with Crystal Reports.