Community Weekly Post - September Week 2

Get the latest update from the PUBG Xbox Team on Xbox One X performance issues, achievements, War Mode, and more.

Hello everyone,

Welcome to this week’s community post.

We understand that many of our players on the Xbox One X are experiencing performance issues while playing the game, specifically framerate drops. This week, we wanted to go over some of the things we’re doing to alleviate this issue, as well as an update on War Mode. Let’s dive right in.

Xbox One X Performance

We wanted to let our players know that we are aware of framerate issues on the Xbox One X, and that this is a top priority for us. We understand the frustration that this is causing and we will be deploying a hotfix on September 18 to implement some changes that will help with this issue.

This hotfix will include toning down many of the graphical settings on the Xbox One X.

This includes the following changes:

Shadow Quality (Both Dynamic/Static) lowered

Post Processing

Turn off Motion Blur

Decrease quality of Screen Space Ambient Occlusion (SSAO)

Turn off Depth of Field

Turn off Lens Flare

Decrease Eyes Adaption Quality

This is the time it takes for your eyes to adapt to the dark when you go from a bright to dark place.

Effects

Turn off Screen Space Reflection (SSR)

This is the reflection from windows and such.

Turn off Refraction

This is refracted light.

Turn off Subsurface Scattering (SSS)

This is when there is light inside an object to make it look more real.

Turn off Particle Light

This is dynamic light from different effects such as explosions.

Lower the number of particles created

The resolution and textures will remain the same. We wanted to maintain the quality in overall visuals, so to minimize the difference, we only reduced very specific detailed graphics options like shadowing and reflection.

Here are some before and after screenshots of the graphical changes:

Before (1):

After (1):

Before (2):

After (2):

Before (3):

After (3):

We know that there are some Xbox One X players who are not experiencing any framerate problems. However, these graphical changes will affect everyone who plays on the Xbox One X and we apologize for that as we know that this is a downgrade in graphics. This is only a temporary fix, and we wanted to get this out as soon as possible in order to help those experiencing performance issues.

We are also working on a long term solution for Xbox One X that we intend on implementing in the future that will cater to two different audiences: those who prefer better graphics and those who prefer better performance and don’t mind sacrificing some graphical quality. We currently do not have many details to share, but will provide updates on this as soon as we’re able to.

Lastly, we are also investigating issues where scoping, smokes (from smoke grenade, molotov, damaged vehicles) and Close Quarter Combat causes framerate drops. Although there have been patches to optimize framerate, there are instances where these frame drops happen specifically on the X. We are working on a solution to this.

Hotfix September 18

As mentioned above, there is an upcoming hotfix scheduled for September 18. This hotfix will include the Xbox One X graphical changes, a fix for the “Lost Connection to Host” bug, and some additions to the game that are needed to prepare for War Mode.

We also found an issue with the inventory in CUSTOMIZATION in the lobby where the menu is slowed when there are a lot of items. The fix for this will be included with the hotfix.

Hotfix patch notes are coming soon, so stay tuned!

Achievements

As discussed in last week’s community post, we are still investigating an issue with achievements not tracking properly, or not unlocking upon completing requirements.

We have seen that some achievements are unlocking for players with a bit of a delay, while some simply aren’t unlocking at all.

This is being actively discussed with the team at Microsoft, and we hope to have a more concrete update on this soon.

War Mode

We are happy to announce that War Mode will be available on September 21! As previously stated, War Mode will only be available on select weekends in Event Mode.

War Mode will entail a new event with different settings. It is essentially a deathmatch-style game mode where players hunt each other in a static zone. If you are killed, you will respawn in planes that intermittently fly by. Teams get points for knockdowns, kills, and for reviving teammates, and the team that reaches the points goal, or has the highest points when the match timer ends, wins the battle.

War Mode will be available for everyone, at anytime, when the Custom Match feature is released in October.

We’ll have more details to share soon regarding the event mode starting on September 21. We’ll have a full set of rules and details on how to play, so stay tuned for details in the coming days.

Thank you to everyone for your patience while we work through some of the top issues affecting our players in 1.0. We appreciate all of the feedback and reports that we’ve been receiving on our channels as they help us tremendously with our investigations, so please keep it coming!