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Stage 2 heat is cooling, what am I missing?

Hey, I recently got installed my thermostat (honeywell th8320U), by the second service company i ve called to do work on my heating system.

The first company I've called told me I have a 1 heat / 1 cool system. After the technician left, my heating and cooling system were no longer working. Called him and said it isn't working, and he said he will be coming back to check on it, retried calling him and the phone number is no longer active. Called a second technician, and now this tech is saying i ve got a very good system at 3 stage heat/ 2 stage cool. He specified that my heat pump is 2h/2c and inside my emergency heat. I originally thought, since the other tech told me 1h/1c, that the unit outside was only for the cooling and the unit inside the electric furnace. Turns out its a complete heat pump. Good news of course, more efficient. So now I get the tech to install my termastat, and says he is not familiar with the heat pump system... great. Now my stage 1 heat heats properly, but when my stage 2 heat kicks on it starts to cool...

Woke up this morning and it was 16 degrees in the house instead of 21. Cold air coming out of the ducks.

A whole $1,200 for a new heating system, eh? Sounds to this pro like you never had much a real pro working equipment you bought via the internet. If I'm wrong, I apologize. Either way, you need to have a real professional sort out your problems.

If you believe that all professionals seem to "mess it up", why in the world would you be looking for help here?

A whole $1,200 for a new heating system, eh? Sounds to this pro like you never had much a real pro working equipment you bought via the internet. If I'm wrong, I apologize. Either way, you need to have a real professional sort out your problems.

If you believe that all professionals seem to "mess it up", why in the world would you be looking for help here?

Hey! do you have your glasses on? you made a wrong turn back there at the ARP/RES sign.

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“Experience is a hard teacher because she gives the test first, the lesson afterwards". - Vernon Law