FAQ Guide

Consumer Complaint Data

MESSAGE FROM THE DIRECTOR – COVID-19

The primary goal of the Office of the Comptroller of the Currency’s (OCC) Customer Assistance Group (CAG) is to process and resolve the consumer complaints under our jurisdiction objectively and expeditiously.

The OCC is working cooperatively with state and federal banking agencies and other organizations to assist regulated institutions and their customers affected by COVID-19. The OCC encourages national banks and federal savings associations to meet the financial service needs of customers adversely affected by COVID-19.

HelpWithMyBank.gov provides answers to common consumer questions regarding COVID-19, which will be updated as new information becomes available. The OCC also maintains a COVID-19 page on OCC.gov with all of the agency’s actions to support the federal banking system during this challenging period. The page also contains links to additional consumer information from the Consumer Financial Protection Bureau (CFPB) and the Federal Deposit Insurance Corporation (FDIC).