Area rugs should be occasionally moved, as they block sunlight and may give the appearance of discoloration under the rug. No thermal blocking carpets are allowed on the ﬂoor.

Please use only special cleaning products for wood floors.

QUALITIES OF WOOD

Remember that wood is a natural product. Irrespective of the finish, with time wood, will change its color. Wood is especially sensitive to direct sunlight. Floors with 'AQUA' and steam finishing will acquire their final shade only several months after installation.

Depending on the duration and conditions of growth of trees, wood has different shades and textures – it's normal. For example, the color of planks may not be identical, since every tree is of a unique color, every shade looks different covered on different planks. Different patterns of flutes and heart rays make every plank unique.

CLAIMS

We recommend checking the quality, finish, and color of the floor before installing. If you have any doubts concerning visual defects, it is very important to submit claims before installation. The manufacturer shall not be liable for floor planks with defects that have been installed. It shall also not be liable for defects arising from: improper storage of floor planks; use and /or installation of floors in unsuitable conditions; improper laying of the planks or unsuitable maintenance.

Ecohardwood Limited (company number 08234374) guarantees the customer a period of 10 years from the moment the purchase is invoiced, subject to the exclusions and limitation that are listed below:

This warranty shall only extend to defects as a direct result of faulty manufacture and not to any other defects or faults.

No warranty is provided for products installed in any form for commercial use or any commercial environment.

The liability of Ecohardwood under this warranty is subject to the following:

The defect does not arise as a result of the purchaser’s or any installer’s negligence.

The product has not been previously installed in another location.

Repair has not been undertaken by anyone other than Ecohardwood or authorized representatives of Ecohardwood.

The product is not subject to misuse, abuse, or failure to properly check or install. An Ecohardwood representative must act reasonably while validating the claim under the warranty.

This warranty does not form part of any contract of sale, but is not intended to affect, or otherwise, replace, rights and obligations conferred by any contract of sales, or by Common Law. Where the purchaser is a consumer, the purchaser has certain statutory rights regarding the return of defective products, claims in respect of losses caused by Ecohardwood negligence or faulty product, and this warranty shall not affect the purchaser’s statutory rights.

Ecohardwood’s liability under this warranty is limited to the repair or replacement of the products or refund of all or part of the value of the products.