Note: All purchases from outside the United States are final. No refunds or exchanges will be accepted. All International orders are responsible for all duties, taxes, freight fees or customs fees associated with their order. View our return policy for more details.

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Return Policy

Our Promise

At HAVEN, we want to be your source for peace of mind and home security.As a small company, we really appreciate your business and want to make sure you are satisfied.If you are not satisfied with your purchase, let us help with a replacement or a return.

All purchases from outside the United States are final. No refunds or exchanges will be accepted. All International orders are responsible for all duties, taxes, freight fees or customs fees associated with their order.

Return and Exchange Periods

HAVEN has a 15-day return and exchange policy.The item must be in the original packaging and not show signs of installation or wear and tear.We provide compatibility checks, pre-install videos, and installation tutorials to help you through the pre-install process. if you have issues with your lock.The customer is responsible for return shipping.

Restocking Fees on Returns

HAVEN charges a 15% restocking fee on all opened merchandise. This fee is applicable to all customers.

Refund Method & Timing

HAVEN will reimburse you in the same way you paid for your purchase.Once we receive your return at our warehouse it will be inspected and processed.It may take up to 3 weeks after we process the return for it to reflect on your account.

Warranty

HAVEN provides a one year warranty on the product caused by manufacturers defects in the mechanical and electronic components of the product.Normal wear and tear, daily use, and damage to the product not caused by workmanship defects are not covered by the warranty.

Will HAVEN work for me?

Before committing to buy, please use this test to determine if HAVEN will work on your door.

1. Your door opens inward.

Currently HAVEN will only work on doors that open inward, into the home. We do not currently support any doors that open to the exterior.

2. The Nickel Test

HAVEN is 0.8 inches high and should fit in the clearance path of most modern doors. A standard USD Nickel can be used to gauge the gap perfectly. Take a nickel, stand it on its end and make sure that it can pass under your door.

3. My floor will work with HAVEN.

HAVEN will need to sit firmly on a hard/clean surface: wood, vinyl, linoleum, ceramic tile, or concrete are all likely compatible.

Concrete

Wood

Ceramic Tile

Vinyl/Linoleum

Your door needs adjustment.

Option 1

If you are into doing things yourself, check out our install guide for details on how to get your door ready for Haven.

Option 2

Your floor might not work.

Haven can work on a variety of different floor types. As long as Haven can be firmly secured to the subfloor, Haven will be fully functional. Ideally, the installation screws will be drilled at least one inch into the subfloor. Different floors may need different tools for installation.

Option 1

If you are into doing things yourself, check out our install guide for options on how to get your floor ready for HAVEN.

Congratulations! You have passed the compatibility test!

Your door and/or floor may need some tweaking, but in most cases adjustments can be made to make HAVEN work for you. Please consult our install guide for more detailed information about installing HAVEN.