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Refund for an Activity

Overview

Staff members will sometimes need to issue a refund or user credit to a person's account. The following outlines the basic steps to issue a Transaction Refund/Credit (Whole or Partial).

Important Note

For refunds for transactions where the original transaction involved the processing of a credit card online, Refunds cannot be issued until the next day of business. Credit Card transactions do not "settle" until midnight on the day of the transaction, so they cannot be credited until the next day. The only option on the same day of a credit card transaction is to VOID the transaction entirely. This will prevent the charge from hitting the person's credit card.

Instructions

Search for the user account profile under Accounts

Click the User Profile icon

Select Voids, Refunds, & Transfers tab

Click on the checkboxes for items you wish to refund

Click the Refund Selected Items button

Fill in Refund fields

Payment Type: Method you wish to issue the refund

Balance Reduction: Indicate any amounts and adjustments

Refund Amount: Indicate the refund payment type

Admin Fee: Apply an administration or cancellation fee, if applicable

Refund Reason/Note: Add a comment to indicate the reason for the Refund/Credit (optional)

Note: As mentioned above, issuing a refund back to a credit card is not possible on the SAME day as the original transaction. Additionally, it is important to note that most merchants will only allow for credit card refunds prior to 120 days.

Note: If you want to remove the person from the activity while issuing the credit, ensure that the check the box that says "Remove from Activity" is selected. If you leave that box unchecked, the refund/credit will be issued, but the person will be left on the roster. (Facility rentals can be left intact in this same way)