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Even experts are at a loss when it comes to such facilities

Date: 2018-07-13

Case 1:

Yuan xueya, a famous hotel expert, was invited to work in a five-star hotel in the south.When I checked into the hotel room, I was "grandma liu" for a time. The door card was inserted into the power switch, but there was no light.Would it be an energy-saving voice-activated switch, she thought, that would "hear" footsteps in public places to light up street lights?So she tried to stamp her foot and sure enough the light was on.After the person enters a bedroom, the corridor light of the back side is automatic extinguish -- use this expert to make fun of say: really high-tech achievement!

The embarrassment for the expert is not over.She wanted to turn on the porcelain vase lamp on the bedside table on both sides of the big bed, but she could not find the power switch.After discovering the lamp holder has a wire and power connection, she guessed according to the previous "experience" : probably it is the lamp that can be turned on by induction again.So she tried to slap the porcelain jar lamp holder with her hand. Oh, it's on.The light went out again, and she passed the intelligence test.

Case 2:

Chen mengshan, a famous star critic, went to a quasi four-star hotel to do consulting work. The hotel naturally arranged for him to stay in an advanced suite.

The next morning, the general manager politely asked him how well he had slept last night.But he shook his head and said, "I didn't sleep well last night.Want to take a good shower before going to sleep, who thought to take off clothes, in the advanced integral bath room of the entrance to toss about half a day, also can't find the outlet water switch.When I turned on the outlet switch, I was shivering from the sudden spurt of cold water.By the time I figured out how to use the switch, I had a cold.You can imagine the confusion of the wise critic.

Case 3:

The following events may not be just called experts, I have encountered many hotels must colleagues all had the same experience: as I have a hotel room on the bedside table is touch the power switch, flat piece of electric control board, I really need to find the button of the above carefully grope for tapping to turn on the light.And the switch of the head of a bed lamp is the worst to use, bright from weak to strong want "click" a few times or hit hard to just go up a while, vice versa, it is really a matter of bother and effort.Sometimes it is urgent to turn on or off the lamp, and the more you press it, the less it will listen to you.

Want to know, if look for a waiter to help at this time, won't let a waiter laugh off big tooth -- kui you still be a hotel expert, so advanced equipment all don't know to use!

Comment on:

Is there anything wrong with the design of the device itself that embarrassed experts?There is nothing wrong;Advanced or not?It's pretty advanced.As long as there is no problem with IQ, people who have read the instructions or "think about it" will use it.The design of these devices may have a scientific side to it in some ways, but it may not be as scientific as using them in hotels where people are in a hurry.

Case 1: the sound control energy-saving switch in the guest room corridor can play an energy-saving role if it is set in the public area where people come and go, but it is not necessarily suitable to be set in the guest room.Guests will not enter the guest room with heavy hands and feet or Shouting loudly.Before the guests fall asleep, they need light to go in and out of the bathroom, use a closet or mini bar. If they are asked to stamp their feet and clap their hands, will they not make the guests angry?For the sake of saving money, and for the sake of the convenience of the guests, the guests are clearly unwilling to stay in this hotel.The lamp that lights up only after patting may be an innovation if there is something surprising about the novelty of the design.But how many guests have used the lamp?If many guests want to take care to use, at say let a guest is a bit long, but not much convenient for the guests, so the better scientific and technological achievements in the hotel.

Case 2: if the imported advanced integrated bath room is installed in the hotel where the western guests stay, there may be no problem.Hotels installed with a large number of domestic guests should consider doing some writing on the "instructions", such as whether each switch should be shown in both Chinese and English, or marked with pictures.Just imagine, have a higher level of culture of the assessment of stars and all have to study before they know how to use, then most of the domestic guests will not suffer the same "foreign" crime?We do not refuse to use the advanced equipment of muti_function, if advanced integral bath room is installed in the family, once master is used skillfully, it is a kind of great enjoyment certainly.And it is usually installed in the guest room for only one or two days. When the guest learns how to use it and "graduates", his life in the hotel should end.

The flat touch power switch of the nightstand mentioned in case 3 has been adopted by some hotels.Because I felt it was not easy to use, I asked the owners of these hotels why they used it.There are two answers: first, it is not easy to damage.The head lamp switch that USES commonly because of change of light (strong weak brightness change) requirement designs knob type to be damaged easily.Second, planar plate dust cleaning convenient.The above two points are reasonable if viewed from the hotel side, but what about the guests' habits and convenience?Not necessarily enough.Because between the hotel and the guests, it is clear who is light and who is heavy.

The operation should be market-oriented and the service should be customer-oriented.Even a device, even a small part, is a hotel product.Since it is a product, the rationality and applicability of its design should be considered from the needs and desires of the target market of the hotel.The convenience and reliability of the equipment should be considered according to the living habits and cognitive level of the target market.That is to say, should stand in the perspective of customers to design, purchase and installation of "marketable" products, rather than merely to chase new line by different blindly imported equipment even the experts are embarrassed!

Cheng erjun, a senior hotel management expert, pointed out that the core competitiveness of enterprises is embodied in four aspects: customer-oriented, people-oriented, detail-oriented, and pursuit of innovation.Regardless of the content of core competence proposed by insiders, the above four aspects are essential.These four requirements cover operation and management, as well as products and services for customers.Although the new guest room equipment in the above case pays attention to the pursuit of innovation, it ignores the other three problems:

-- do you respect customers and have you considered the applicability, convenience and reliability of the equipment to customers?

-- is it people-oriented? Is the design and installation of the equipment humanized and based on meeting the needs of customers?

-- do you pay attention to the details, take into account the troubles, difficulties and other problems that may occur during the use of the equipment by the guests, how to solve them and what measures have been taken?

If the above three aspects to strengthen the consciousness, measures in place, I want to improve the guest satisfaction of hotel products, to avoid the above case even the experts in the embarrassing situation, is completely can be done.