Case Study

Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.

News

IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.

Call Center Operator Names CFO

Alorica, Inc. in Irvine named James Molloy chief financial officer, replacing Jack Pollock, who has been with the company since it was founded in 1999.

Molloy was most recently chief accounting officer at Alorica, which operates about 40 call centers in the U.S. and overseas for clients. He’s also worked for companies that include The Brink’s Co. and Deloitte & Touche LLP. Click here for the full article.

News

Published on 9 January, 2015

Alorica, Inc. in Irvine named James Molloy chief financial officer, replacing Jack Pollock, who has been with the company since it was founded in 1999.

Molloy was most recently chief accounting officer at Alorica, which operates about 40 call centers in the U.S. and overseas for clients. He’s also worked for companies that include The Brink’s Co. and Deloitte & Touche LLP. Click here for the full article.

While there’s no arguing that automation of low-skill tasks in contact centers is a trend that is gaining momentum and a strategy that’s important to explore. But, it’s also important to remember that your agents need to be on board with this strategy too.