I've tried passive and unchecked passive mode. I checked and unchecked don't use MacB Probe command. The fellow who runs the server can't figure it out either. We would appreciate any help you may give us.
Thanks,
Susan

Jim Matthews Administrator

It looks like the server is behind a Network Address Translation (NAT) device. The address it is advertising (192.168.1.51) is a private, internal address; unless your Mac is on the same network as the server passive mode won't work.

So I would uncheck the "Use passive mode transfers (PASV)" box and post the transcript you get then. I would also get Fetch 4.0.3 from http://fetchsoftworks.com .