Month: March 2012

Update on Flight 191

On behalf of the Crew of Flight 191, we would like to express our appreciation for the public’s kind words and well wishes for the crew. We understand and appreciate everyone’s desire to hear directly from the crew regarding their experience, but they have decided to decline all media opportunities at this time in order

Have A Message For The Customers and Crew of Flight 191? Post it Here

While Flight 191 situation is still under investigation, one thing we know for sure is that the customers and crew acted as a unified team on Tuesday and secured the safety of all on board. Please take a moment and post a comment below with your message to the customers and crew of Flight 191.

Resources For Our Customers and Crewmembers

Following Tuesday’s incident, we’ve been asked about what resources we have for our customers and crewmembers in times of need. Caring is one of our five core values, and JetBlue’s 14,000 crewmembers work each day to embody this value. As a company, we have a number of programs in place to offer our support for

Flight 191 Update

There are lots of questions and comments about the incident onboard Flight 191 yesterday (the details of which are now a matter of FBI investigation) and what protocol we have in place for such scenarios. Here are the top 10 questions we’re getting and the facts as we know them: 1. You’re saying it’s a