WHAT HAPPENS IF I WANT SEVERAL MECH5 VCI INTERFACES?

SCENARIO 1: 'I want to give each of my technicians a MECH5 VCI, do I require subscription's for them all?'

A: Yes, you will need a subscription for all of your MECH5 VCI's if each technician requires full use of the system at the same time. When any MECH5 subscription expires it will turn into a 'Freemium' account. This will mean you can still use MECH5, but only to read Diagnostic Trouble Codes (DTCs), without paying us another penny!

The garage owner or main technician will have access to the main MECH5 account. This user will be able to manage each device and subscription payments.

SCENARIO 2: 'I want to buy several MECH5 VCI's that I can give out to my customer's for remote diagnostics, do I require subscription's for them all?'

A: You will need a subscription for your main garage account. The other VCI's will be associated with your main account and can be given out to your customer's for remote diagnostics if needed. Each customer will be required to have their own login details for their VCI, to enable them to pair the device with X-Link. Customers can only read fault codes as they will have a 'Freemium' account under your main account.

N.B. Each VCI comes with a free month’s access. If you are giving these out to customers, please pair each VCI with the main accounts X-Link before giving them out. This will add the free month's credit to the main MECH5 account.

We do NOT recommend that your customers keeps the VCI plugged in the vehicle at all times. Instead, they can keep it in their glovebox and then just plug in the VCI and connect it to X-Link on their smartphone* when required, this will allow you to remotely diagnose the vehicle.

*only Android smartphones are supported at this time.

How do I order several VCI's?

At this time, you can only buy one VCI at a time through the MECH5 store in your account so you will need to make multiple payments. Alternatively please send an email to sales@nebulasystems.com saying you would like to purchase multiple VCI's and your required amount. We will then get back to you with payment details

When you have purchased your VCI's, you will need to email support@nebulasystems.com to set up each customer under one main garage account. Please include in the email, the main username and all of the customer's usernames that you require under your account. (If a customer has not signed up for MECH5 yet please ask them to register on www.mech5.com)