Frequently Asked Questions

What is a Host and what is a Participant?

A Participant is an invitee in a meeting scheduled by someone with a Host license. A Participant does not require a Zoom account in order to join a meeting. Participants can join a meeting from their phone, desktop, mobile and tablet devices.

How many participants can join the meeting? How many people can use one host license?

All plans allow up to 100 participants by default in every meeting (up to 500 with Large Meeting add-on). You can host an unlimited number of meetings but if you would like to have more than one meeting concurrently, you will need additional host licenses.

Do you charge sales tax?

Certain U.S. states are subject to a required sales tax. If your online order includes sales tax, you will see the tax amount applied in your shopping cart before checkout is complete.

Where can I find a Zoom W-9 for my business?

If your business requires service providers to have a W-9 form on file for tax records, you can find a copy of Zoom's W-9 here.

What is the difference between the Basic and Pro plans?

Zoom offers a full-featured Basic Plan for free with unlimited meetings. Try Zoom for as long as you like - there is no trial period. Your Basic plan has a 40 minutes time limit on meetings with three or more total participants. Need your group meetings to last longer than 40 minutes? Sign up for a Pro Account here.

Zoom is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.