Philips Oral Healthcare is part of Innovation & Development (I&#x26;D) of Consumer Lifestyle. It focuses on the development of medical and non-medical lifestyle products. It is responsible for the development and realization of new product propositions. Philips Oral Healthcare is looking at a very challenging growth task to bring more new ideas, and increasingly digital innovations, services, connected products to the global market. A key department in this site is the “Product Research Center (PRC)”. The PRC/UX Researcher represents the Voice of the Consumer in our Innovation & Development activities. It drives the translation of powerful insights into products and services that delight consumers better than competition and live up to Philips’ brand promise of Innovation & You. The influence of PRC/UX Researcher spans from Insight generation / concept development to market launch and forms a main link between I&D (Innovation and Development) and the marketing. You will work in a team of researchers as well as cross functional teams to develop product requirements, design and functionality. Your challenge You represent the voice of the consumer throughout the product development process, to ensure that Philips innovations make a meaningful difference to consumers’ lives. Based on deep consumer insights, you translate consumer needs into innovations that delight consumers, working closely together with Marketing and Development. This position will focus on software development, creating new features and helping understand how we can improve our existing apps on the market by using consumer feedback acquired online and through research. Your responsibilities 1. The Product Researcher/UX Researcher works in product development projects, in your specific case, projects for Philips Oral Healthcare. 2. You work as a business partner to scope the project definition and objective particularly concerning Insights, Benefits, RTBs and Claims Areas. 3. You collaborate with Consumer Marketing and Market Intelligence to translate the general needs of market segments into consumer insights. You lead the search for and validation of consumer insights in the area of global oral healthcare unmet needs - using all appropriate (desk, qualitative, quantitative) research methods. 4. For these Insights, you collaborate with the project team to identify and validate the detailed consumer needs and drivers for satisfaction. 5. You contribute to the definition of product options based on in-depth understanding of these consumer needs. 6. You translate sharply defined insights into clear technical product deliverables - going beyond reliance on pure data and information toward a pragmatic / sensing approach in expressing consumer needs. 7. You validate whether the end-product meets the consumer needs and insight and check that these are executed according to regulatory (FDA) guidelines. You are: • Passionate and driven to fully serve the customer and always outperform competition. Always looking for perfection (required) • Passionate about creating innovations and services that truly address consumer needs and delight our consumers. (required) • Conceptual, data/details driven, analytically strong and at the same time pragmatic and hands-on (required) • A strong team player. You are an excellent communicator and motivator, skilled in managing interpersonal processes (required). • Courageous and smart thinker, able to continuously challenge the status quo, with a strong desire to improve organizational effectiveness structurally. We are looking for: · Bachelor degree (in Human Technology Interaction, User Experience Design, Industrial Design Engineering) AND relevant experience in Consumer Research and / or Marketing (required) · OR Bachelor degree (in Social Sciences, Sensory Sciences or Market Research) AND relevant experience in Technology businesses as part of a product development team (required) · At least 5 years of experience in Consumer Research and/or Marketing, preferably in a global and multi-disciplinary setting (required) · A proven track record in creating software UX and conducting research and usability testing of digital innovations and services. You have applied a range of research methods, tools and processes and know the ins and outs of each. (required) · Understanding of Agile way of working, software feature development (user stories and acceptance criteria), and using product analytics to improve existing features and create new features (required) · Technical understanding combined with consumer mindset to be able to see the link between technology and consumers (required) · Experience in consumer research methodologies and sound understanding of the underlying statistics (required) · In-depth understanding of the drivers of ‘consumer delight’ to support the development of the sub-category roadmaps (required) Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #LI-EM1