Terms and Conditions

Privacy Policy

Storage Box will take all reasonable steps to protect your privacy.

We may ask you for personal information such as name, address, email or your credit card number in order to provide a service for you. You will find it beneficial to give us such information as it will make our service more valuable for you. Please note you may amend your details at any time.

We will not disclose any of your personal information to any unauthorised body or organisation. We will only share the appropriate personal details with persons/businesses that provide a service to Storage Box to ensure the service for you is met i.e. your address to our courier company Fastway Couriers. We will not retain your credit card information.

If you have any complaints or questions relating to Storage Box privacy, please contact our Support Office on (09) 271 1025

Freight Policy

The standard delivery cost is $6.50 including GST per order. Rural delivery is $13.00 per order. The delivery cost is displayed where you choose your shipping option upon your purchase when completing the checkout process.

If your order is very large or your delivery address is outside our normal delivery coverage a special delivery cost may be added, in this case we will contact you to discuss the charges and options. Please note that delivery to Waiheke Island, Stewart Island are likely to incur additional costs.

Storage Box does allow pick up in store, where there is a Storage Box in your area. Otherwise we will need to deliver your order to you and charge a courier fee for this.

Storage Box does not ship outside of New Zealand

Order Purchases

There are quantities limits on some products when purchasing online. If you would like to purchase in bulk or trade quantities please contact your nearest Storage Box store.

Broken or Faulty Product Policy

If you receive product broken or faulty product you're entitled to have your product repaired, replaced or refunded under the Consumer Guarantees Act. This must be returned to the store you purchased from online and proof of purchase is required. Please contact the store which you originally purchased from. Please note we will not accept returns if you simply change your mind.