Reference Data Services

PCA provides services for Reference Data according to the ISO 15926 standard "Industrial automation systems and integration—Integration of life-cycle data for process plants including oil and gas production facilities". Since the Reference Data Library (RDL) is extensible and managed, the content at any given time is often referred to as the WIP (Work In Progress).

Access to the PCA Reference Data Library (RDL) WIP is provided under the terms of the PCA Articles of Association, namely "Reference Data Libraries shall be open, i.e. .... they can be used by everyone for their own purpose, on equal terms."

Service Requests for RDS System Support and/or RDL Content Support are provided for registered users.

RDS(System) & RDL(Content) Operational Support

Registered users of the PCA Referece Data Services are also provided with operational support. The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to or about the RDS (Reference Data Services) System and RDL (Reference Data Library) Content. Support arrangements are defined according to ITIL® and the ISO 20000 Specification.

Note that the PCA Operations Support Service operates the process of handling RDL Content service requests and clarifications in support of the RDL Maintenance Procedure, but does not operate the full content maintenance process.

Note that Registered Users who are not also PCA Members receive a reduced operations support service.