We at ePet take the security of your information seriously, that is why we have implemented technology and security policies, procedures and measures to protect

the personal information we store on behalf of our customers, from unauthorised access, misuse, alteration, and loss.

Email can be intercepted as it travels in the Internet. Please do not send sensitive information, such as credit card numbers, via email.

What should I do if my credit/debit card was refused when placing an order?

You can contact our customer service, who will deal with your problem as soon as possible. Our contact telephone number is 81913234 and Whatsapp number

is 98479066.

What I want is not available on the website?

You can contact our customer service, who will deal with your queries as soon as possible. Our contact telephone number is 81913234 and Whatsapp number

is 98479066.

Delivery

Where do you deliver?

We deliver to all of Hong Kong. However some deliveries to the outlying Areas and Islands such as Tai O, Cheung Chau, Lamma & Ping Chau Islands may

be sent via HK Post and will need to be collected from the local post office. HK Post will notify the recipient once the order has arrived at the local post office. Recipient should contact the post office for delivery or collection information.

Delveries to Outlying areas can take an additional 1-2 working days.

We currently do not ship to locations outside of Hong Kong.

Can I specify a delivery date and time when ordering?

You can contact our customer service, who will deal with the specified delivery date and time for you as soon as possible. Our contact telephone number is 81913234

and Whatsapp number is 98479066.

When will my order be delivered?

The order should arrive within 2-4 working days. Delveries to Discovery Bay and Ma Wan will take 3-5 days for the order to arrive.

Do I have to be there to sign for delivery?

The courier will call you on the day that the order is delivered. If nobody is at home that day, the order can be left at your concierge at your request.

Support & Refund

What are your office hours?

Our office hours are between 10am and 7pm Monday to Friday

Can I return a product, exchange it or get a refund?

Here at e.Pet we want you to be delighted every time you shop with us Occasionally though, we know you may want to return, exchange or refund items, so we