There are a lot of different departments you can move around to as long as you work hard and do well. You will not go far if you don't take the job seriously. There are opportunities for advancement and promotions relatively early on if you put your mind to it. The hours are steady, a guaranteed 40 hrs a week plus a lot of opportunity for overtime. When I started off I was working anywhere between 40 and 60 hrs a week. Day to day work is not hard and is mostly common sense. There are occasionally bonus incentives to earn more money or prizes (such as electronic devices).

Cons

Due to the fact that the pay is not competitive with other call centers in the area, there is high attrition in all departments including managers. Most of the good employees that do well or get in to management end up leaving to work for Comcast which is literally right next door and pays their front line agents more than Alorica pays their managers. Also, some managers are more difficult to interact with than others. While there are a lot of helpful managers there are also some very unhelpful managers that can belittle you or go on power trips. Some don't seem like they enjoy their job and it reflects in their team's performance. Hopefully Alorica corporate realizes the changes that need to be made or the Fort Myers Alorica site will continue to be a revolving door for employees to gain experience which they will then take to other companies that pay more.

Advice to ManagementAdvice

Be more open to your agents and be willing to assist when needed. If you don't know how to interact with others in a professional and positive manner, then you shouldn't be in a management position.

Increase pay! or loose anyone with experience and education to better companies.

Guaranteed 40 hours/week.O/T offered nearly every week.Promotions are advertised from within first and then for outsiders if there is no qualified applicants.Helps teach phone etiquette for your future endeavors and you get to learn a few trade secrets to help you in your everyday life.Holiday pay if your work day falls on the day.

Cons

Definitely feels like a company still trying to find its way and grew too big, too quckly.Would like a push for more professionalism within the call center. I know our clients/their customers can't see us, but we can see each other and yes it does affect the attiude within the environment.

Advice to ManagementAdvice

Would like an exercise program, the ping pong table has been out of commission for a long time (Though I never played it as It was always in use by others). I see plenty of other companies with treadmills, or sidewalks that expanse around the buildings for outdoor walks, an encouraging reward system for trying to stay healthy. We sit all day and are not encouraged to stand up and let blood flow. (Blood clots are real and dangerous)I do like that you are making a push to increase the moral at the site. It needed it for a while. Yes some are relunctant but thats because we naturally are afraid of change and have become cynical due to past reward systems that were abruptly altered so that no matter what you'd fail or never rewarded. So with some of the changing Operations staff, please hold to your word. I think that will start to make waves in here.