Appointments

Appointments can be made by telephone or by calling at the practice. You can book appointments up to four weeks in advance. A separate appointment is required for each person. Every effort will be made by the receptionist to offer you an appointment with the clinician of your choice. This may not always be possible for same day requests and will be arranged via our telephone consultation system.

Online Appointments

You can now book appointments online via the link at the top of this page. You will need to contact reception first to sign up to use this service.

Telephone Consultations (formerly known as Triage)

Telephone Consultations enables us to meet your health needs on the same day that you ring. The Telephone Triage service is available Monday - Friday from 8.00am to 10.00am and works well for those of you who may not have flexibility in your day and need us to work with you in order to meet your requirements. This system simply entails the receptionist taking your telephone details. A clinician will then ring you back and speak to you personally regarding your appointment or provide telephone advice. The telephone triage system ensures that all patients have their needs met in a timely manner.

Emergencies via The Telephone Consultation System

Please inform the receptionist if you have an urgent medical problem ensuring that you provide clear name and contact details to enable a clinician to ring you back promptly and speak to you personally. If you do not have access to a telephone please inform the receptionist who will then plan with you the best course of action.

Text Messaging

We have the ability to send automated text messages to remind you 24 hours in advance of any appointment you have booked with us. We can also use this to let you know we have seasonal flu jabs available in the winter months. On the rare occasion a clinician calls in sick, we can also send you a text message to let you know (if we cannot contact you by telephone). If you do not wish to be included in this service, please do not hesitate to let our professional support staff know.

Automated Check-in

When you arrive for your appointment please use the automated check-in system by following the instructions on the screen. If you are unable to use this please inform a receptionist of your arrival and they will book you in.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Facilities for the Disabled

All of our premises are housed in single-storey buildings with suitable access for wheelchairs and prams, plus accessible toilet facilities and parking.

Home Visits

Home visits must only be requested if you or your relative are too ill or too infirm to attend the surgery. Requests for home visits should be made as soon as possible in the morning (before 10.30am). Late calls are for emergencies only or to arrange a visit for another day. A clinician may ring you beforehand to discuss your needs.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Test Results

You will be advised to telephone for your test result after 12 noon Tuesday to Friday. It is important that you do phone to ensure you have been fully informed of any necessary action. The receptionist will inform you if you need to return for a further appointment or to speak to one of the clinicians on the telephone.