Event

Date

Start Time

End Time

Event Location

Host Venue Details

TBC

Regional Hubs

If you are unable to attend at the host location you can join local members at 18+ regional hubs across Australia and New Zealand or participate online from your desktop.

Event Overview

Organisations that seek to lead today recognise the need to understand clients deeply and break the mould by answering: "how do we want our clients too feel?" In doing so, they are more differentiated, profitable and sustainable than others.

Event Sponsors

Presented By

Carl White, Director - CXINLAW

Passionate about the impact of Client Experience Excellence in professional services, Carl White entered the legal sector with Ashurst (UK and Europe) in 2002. He co-authored the highly-regarded ‘Customer Experience in Law' report in 2012 and led the market-leading Australian research in 2015 that examines the Client Experience Advantage for law firms, in association with ALPMA.

In 2015 Carl was invited to become a Faculty Member of the Queensland Law Society tutoring client service. He has also taught and presented at Leo Cussen Centre for Law, New South Wales Law Society, LIV, NZLS, the 2015 ALPMA Summit and regional forums in 2016.

Carl is a former Vice President of the Continuing Legal Education Association of Australasia (CLEAA). As a founding director of CXINLAW in the UK and Australasia, Carl has a background in employee engagement, customer experience management, organisational development and training within law, and 15 years experience in retail operations.

Professional Development

Practice Management CPD 1 unit/NZ 1 hour

Event Costs

ALPMA Members:FREE - Please login to register

ALPMA Associates:$49.50 inc. GST

Non Members*:$99.00 inc. GST- *Non Members must be eligible to join ALPMA