Overview

The Yatra SMART choice property comes with a promise of 8 assured amenities, money-back guarantee and priority helpline support. You also get free cancellation and standardized prices through the year.Jai Ma Inn Hotels located in Katra is a 4 star property just 2 km away from the Bus Stand.

Established in 1999, this hotel in katra provides ample car parking space. Housing a total of 42 Rooms and 8 Suites each room is equipped with telephone, air conditioner, television, minibar and an attached bathroom The multi-cuisine restaurant of the hotel serves pure Jain vegetarian cuisine including Indian, Chinese, South-Indian, Gujarati and Continental .

There is a conference hall, health club, a travel desk, in-house store, gift shop and a massage parlour as well as a hair salon. Facilities offered are heater facility on request at an additional surcharge, doctor on call, laundry service, safe deposit, power back up generator and round the clock room service.

Very Good!

Very Good!

by Prateek on Aug 25,2018

Reason For Rating : The room was nice and spacious however had a bit of smell.
Air conditioning was window AC and in middle of the wall having other windows aside that window!
Now, technically when you sleep at night you must remove curtains in front of the AC however that allow the curtain to be not in front of other windows as well leading to first rays of the run filling your room first thing in the morning.
Last, for some reason lift do not stop at first floor. So if you are staying at first floor, and came back from darbar (bhavan) you still will have to cross that last leg of stairs to reach your bed!

4.7

Excellent!

by GP on Jul 30,2018

What's Good: very reasonable pricing

What needs to improve : As in J&K Only postpaid mobiles work ..so it will be good to provide WIFI in all rooms as complement

Reason For Rating : my parents were staying there ...and I must say its very good value for money .

3.6

Very Good!

by Dinesh on Jul 22,2018

What needs to improve : No proper clock room

Reason For Rating : Hotel not giving WiFi facilities in room. You can only use in lobby. No paper napkins in room. Electricity points for charging mobile were not working.

4.1

Very Good!

by Rajiv on Jun 24,2018

What's Good: Location

What needs to improve : No comments

Reason For Rating : Pleasure stay

3.7

Very Good!

by Gaurav on Apr 08,2018

What's Good: Location

What needs to improve : Toilets, Air conditioner

Reason For Rating : Air conditioner of the room was not upto the mark, Toilets can be improved.

4.6

Excellent!

by Mayank on Mar 04,2018

What's Good: Location is very good

Reason For Rating : Nice hotel. Good stay

1.1

Poor!

by haresh on Feb 27,2018

What's Good: Worst hotel

What needs to improve : The hotel reception staff

Reason For Rating : Worst hotel stayed only got one hour had to shift to other hotel most frustrating experince white towels have become black blankets road side drivers use better just waste of my money for one hour spent 2000

3.3

Average!

by Parag on Feb 26,2018

What's Good: Location

What needs to improve : Bathroom was not clean...complimantory pick up drop not provided

Reason For Rating : Maintain cleanness and deliver what is commited at time of booking

3.3

Average!

by Parag on Feb 26,2018

What's Good: Location. Its walkable distance to main market

What needs to improve : Complimantory services was not provided. Bathrooms were not clean

Reason For Rating : Deliver what is commited at the time of booking

3.7

Very Good!

by Aastha on Feb 06,2018

What's Good: Location and facilities

What needs to improve : Staff service and view from lobby area.

Reason For Rating : We stayed in room 101. It was front facing but there was area where hotel had kept there condemned goods. This was the view we looked down from our room lobby. It should be cleaned. Room service was little slow.

4.7

Excellent!

by Tushar on Jan 27,2018

Reason For Rating : Nice clean hotel
Free drop to banganga.

4.0

Very Good!

by Ravinder on Dec 25,2017

What's Good: Location and entrance

Reason For Rating : Hotel enternce is good nice building but rooms are average classic room please upate rooms in rooms old type tv not led as location vise is very good i request that plese upate classic room prize does not matter

3.9

Very Good!

by Rameshwer Lal on Dec 07,2017

What's Good: Ok

What needs to improve : Ok

Reason For Rating : Hotel is good and hospitality is avarage

5.0

Excellent!

by Sanjay on Nov 10,2017

What's Good: Location and facilities

Reason For Rating : Worth stay for us... Near to railway station and bus stand market.

Excellent!

Reason For Rating : Excellent hotel and excellent staff specially mr neeraj n ms meena at the reception always present for the help

3.4

Average!

by MANISH on Sep 05,2017

What's Good: Location.

What needs to improve : Cleanliness. Integrity. Hospitality.

Reason For Rating : Hotel refused to give 1 complimentary water bottle. M&s. Mena at reception kept the booking confirmation paper & insisted she didn't have it. At the time of check out Mr. Rakesh showed the same confirmation paper & insisted on billing for water bottle until I showed him that the booking said it was complimentary. Such petty behaviour for 1 water bottle. Unacceptable.

3.1

Average!

by Gaurav on Aug 19,2017

What needs to improve : power cut in the morning on 19th and the air conditioning was off and we checked out before time because of it only fan and lights are operational which was not enough to beat the heat .

3.9

Very Good!

by Vimla on Aug 15,2017

3.7

Very Good!

by Kimi on Jun 20,2017

What's Good: Rooms and service

What needs to improve : N.S

4.0

Very Good!

by Rohit on May 25,2017

4.0

Very Good!

by Rohit on May 25,2017

1.7

Poor!

by Rituraj on Jun 04,2015

What's Good: The service and room quality as not per the tarriffs charged & the breakfast is not upto mark as you do not have options . There are a lot of hidden charges . You definitely have better options in even lower tarriffs .not recommended .

5.0

Excellent!

by Surinder on Mar 24,2015

What's Good: good experience

1.0

Poor!

by Arjundev Arora on Mar 04,2015

What's Good: Rude not cooperative

2.3

Poor!

by Harpreet on Jan 25,2015

What's Good: Hotel doesnot provide free breakfast and coffeee even in off season. Pick and Drop from Ban Ganga is not there.

3.0

Average!

by Mr. Gautam Panchsheel on Sep 03,2014

What's Good: Lots of improvement are required...

1.3

Poor!

by Mr. Anil Kumar on Aug 19,2014

What's Good: Pathetic rooms, staff service, not worth for amount paid

2.7

Average!

by Manish Bharucha on May 23,2014

What's Good: The managerial staff is very good, but the house keeping staff were very bad mannered. They considered themselves above the MD of the hotel. Spoke personally with the MD and he was very apologetic about the experience. Overall good location but would not visit again.

Overall Rating

"Jai Ma Inn Hotels"3.5

(based on 318 reviews)

Traveller Rating

Terrible38

Poor28

Average49

Very Good86

Excellent117

Nice stay

by Avenger57
on January 16, 2019

Gr8 place we enjoyed it a lot. A family staying place with beautiful decorations. I would like you all to go once there and feel the good which we have felt. A four star out of five from our side lastly it was awesome.

Awful experience

by Naval03
on December 23, 2018

By far the worst experience in a hotel ever! Absolutely unclean with water leaking and refusal to give basic amenities like quilts. After a long argument Rakesh Kumar at the front office gave us unclean blankets and said this all he had! They also created a scene at our check-in also where they said theat they will only allow check-in at 2.

Good hotel.

by kamal0309
on December 13, 2018

The property is very well located on the main road. The service is good and the hotel staff is very courteous and attend to your calls immedeately. The property is well maintained and the reception does not rake long for checkin.

Rude Staff, poor service, never again

by Itisha_Nagar
on December 3, 2018

I with my family stayed in the hotel we booked for 2 days, for not more than 10 hours. We arrived first day at around 12:30 pm, we asked for a room to which they said all rooms are busy no room is empty. Which was hard to believe since the hotel was nearly empty barring 3-4 other families. Ours was early check-in, since our train arrived early and all of us were extremely tired from the overnight train journey and we desperately needed a room. They finally gave us 1 room that all of us had to share claiming other rooms are busy. To me it seemed like they wanted to stick to their check in time i.e. 2 pm inspite of the hotel being nearly empty. I understand hotels have check-in policy, but when the hotel is empty, how hard is it to give the rooms 2 hours in advance especially since you know your customers are tired and exhausted? We were not given second key of the room and we finally left for Vaishno Devi at 2:30 pm. We spent the entire day and night climbing Vaishno Devi and then staying overnight there, something which we were not anticipating. While coming up, the hotel had promised us pick up or drop to Vaishno Devi. We asked them to pick us up, which took them half and hour- 40 mins to send someone for a distance of 10 mins. When the car finally reached, it stopped midway because there was a police checkpost and the driver did not have all the permits. He made us sit in an auto, that took us for a distance of 500 m as we crossed the checkpost. And then again made us sit in his car. When we informed the hotel staff at the reception about this, he was rude. We were given the keys to teh second room finally when we reached back at 3pm. The room they failed to give us yesterday when we checked in at 12-12:30 pm. We had to call for a cleaner for our bathroom at least 5 times before they sent one about 1.5 hours later. We checked out at night around 10pm, after which the staff asked us to pay for extra bed, that we didn't use or call for. They said, since got an extra person with us 3 in one room and 2 in another, we would have to pay for extra bed. We gave them the logic that we didn't sleep in their hotel for the 2 days we booked it for. Also, by that logic, we were forced to use only 1 room the first day we came we shouldn't pay for the other room at all for the day? When we complained about the poor service, the person at the reception talked rudely and said "service wasn't as bad as you are claiming". We informed him since he is a customer and not an employee he has no right to comment about the service. We did not pay for the extra bed and left. A bad experience at the hotel, though the room was decent for the price.

Cancellation/prepayment

The primary guest must be at least 18 years of age to check into this hotel.

As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.

Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.

All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.

In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.

Yatra.com will not be responsible for any service issues at the hotel

Invoice for hotel stay must be collected at the time of checkout, directly from the hotel