Staff Member

Please open up a ticket since there are no errors showing when trying to force a stats run. We provide free complimentary support for anyone who has a cPanel license with root SSH and root WHM access. Please use WHM > Support Center > Contact cPanel or the link in my signature.

Seems that the domlogs are not getting updated. I show in the /usr/local/apache/domlogs/username/domainname.tld file but it's zero bytes and has not updated since May 16th. Coincidentally that is also the last time the webalizer stats updated.

I even visited the customers site, and yet the file stays at 0 bytes and May 16th date.