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Emergency Communications Center

The Cumberland County Emergency Communications Center provides on-going assistance and support to the public for the safety and protection of life and limb and property through 9-1-1 and radio communications. The Communications Center dispatches for Cumberland County Sheriffs Office, Hope Mills Police Department, Spring Lake Police Department, Cape Fear Valley EMS (county wide), and all County Fire Departments.

Do's and Don'ts of 9-1-1

Do use 9-1-1- for the dispatch of Law Enforcement, Fire or Medical help.

Do teach your children or grandchildren how to use 9-1-1 in case of an emergency.

Do use 9-1-1 to report crimes in progress.

Do try to know the location of the emergency. If you don't know the address, look for a piece of mail, a building number, or any nearby landmarks. Some location information is provided to the Communications Center when you call 9-1-1, but Cumberland County is 682 square miles and we don't want to take any chances!

Do try to remain as calm as possible.

Do answer all the questions the Call Taker asks you. Our protocols are driven by the International Academy of Emergency Dispatch and are designed to get essential information in a timely manner. These questions help us send the right response as fast as possible, and in most cases your call will be routed for dispatch very early in the call.

Do listen to all the instructions the Call Taker gives you. We can provide life saving instructions while responders are on the way!

Do stay on the line until the Call Taker tells you to disconnect.

Don’t call 9-1-1 when the power goes off or the weather is threatening. Utilize Cumberland Alerts to stay informed! You can also call the utility company or monitor television or radio for weather and emergency information.

Don’t call 9-1-1 in an emergency and hang up before it is answered.

Don’t call 9-1-1 to get information on special events such as concerts, parades, fairs etc. Please use administrative telephone numbers or watch local media.

Don’tcall 9-1-1 to check on school closings or event cancellations due to weather. Monitor radio or television as they have access to the most recent information.

Don’tplay with 9-1-1 or make false calls. It is a violation of the law, punishable by fine or imprisonment.

Don’t give inactive cell phones to children as toys unless the battery has been removed. These phones can still call 9-1-1 and tie up the emergency lines.