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More
than 750 patients have suffered after preventable mistakes in England's
hospitals over the past four years, a BBC investigation has found.

The incidents, such as operating on the wrong body part or
leaving instruments inside patients, are categorised by the Department
of Health as "never events".
This means they are incidents that are so serious they should never happen.
NHS England admitted the figures were too high and said it had introduced new measures to ensure patient safety.

Find the "never events" in your NHS trust

The department has categorised 25
incidents that should never happen if national safety recommendations
are followed by medical staff. The BBC discovered through Freedom of
Information requests to NHS trusts that the majority of mistakes fell
into four categories.

There were 322 cases of foreign objects left inside patients
during operations; 214 cases of surgery on the wrong body part; 73 cases
of tubes, which are used for feeding patients or for medication, being
inserted into patients' lungs; and 58 cases of wrong implants or
prostheses being fitted.

Find out more

Frances, whose name has been
changed to protect her identity, was admitted to hospital last year for a
hysterectomy. After her operation, surgeons realised that a swab was
missing and had been left inside her.

They immediately carried out a second operation to remove it,
but during this procedure a drain was left in her abdomen. A few weeks
later, she was taken back into hospital as she was seriously ill and in
severe pain.

A routine gall bladder operation left Donna Bowett
suffering constant abdominal pain after surgeons left a seven-inch pair
of forceps inside her body

Frances underwent emergency surgery to remove the drain, which
had caused a large, pus-filled abscess to develop. She has now been left
with a colostomy and faces further surgery.
"My initial reaction was 'no'. They can't do it twice," she said.

“Start Quote

It's been a life-changing episode because never in my wildest dreams did I think I would end up with a colostomy”

FrancesHysterectomy patient

"They did an internal inquiry
and the consultant who was leading the internal inquiry said on a couple
of occasions he couldn't understand how this has happened, because the
procedures for this sort of thing were written in stone.

"Thinking about it philosophically, better the colostomy than
a coffin. I had one foot in a coffin so it's the better option. I'd
rather be here than up the crematorium with a wreath on me."
Ian Cohen, a medical negligence solicitor and head of medical
negligence at Goodmans Law, based in Liverpool, said the whole system
of reporting "never events" was flawed.
"I think the figures are shocking," he said. "They really are the tip of the iceberg.
"There is an emphasis on the 'never event', but actually
there is a bigger picture: missing the fact that we have hundred of
thousands of adverse incidents, never mind just 25 particular
categories. And the danger is that it takes the focus away from a much
wider problem."
He argued that hospitals have no incentive to report "never
events" because they may have to reimburse the cost of the procedure to
the NHS as well as paying for the patients' long-term care.

Margaret's mother died after a feeding tube was inserted into her lungs

"If that's the case, surely that does not encourage openness if there are already problems with the budget in the NHS," he said.
Horrific as these incidents are, it is important to put them
in context. On average each year there are 4.6 million hospital
admissions to the NHS in England that require surgery. The NHS says the
risk of a "never event" happening to you is one in 20,000.
Dr Mike Durkin, director of patient safety for NHS England,
said the 700 "never events" were "too many". He said: "One is too many
in any week, in any day, in any hospital."
He added that NHS England had started collating the data to help educate staff on better practice.

“Start Quote

"We need to understand what it
is, in some systems and in some hospitals, that that team working hasn't
produced an effective outcome and a mistake, and a 'never event' has
occurred," Dr Durkin said.

"This is not just the concern of one operating theatre in one
hospital. It should be the concern of the leadership of that
organisation, of the trust, so that they lead that trust and support
both the staff in the operating theatres to work effectively, but also
recognise their responsibility for leading safety across the whole of
the trust."
The World Health Organisation's patient safety checklist has also been adapted for use in England and Wales.
However, when the patient safety rules are not followed, the
results can be catastrophic, as Margaret, whose name has also been
changed for reasons of privacy, found.Guilt
Her mother was admitted to hospital after a stroke. But
medical staff put a feeding tube into her lungs rather than her stomach.
Nutritional fluids went into her lungs, she contracted pneumonia and
died.

"You feel guilty because when she [was] talking to us she kept
saying she wanted to come out, and we kept saying, 'You can't come out,
mum, until you get better," Margaret said.
"You feel angry after, because you think someone's killed
your mum. No, they probably didn't do it on purpose but that's how it
feels. You feel that somebody's killed her."
Margaret is still awaiting a date for an inquest. She thinks
staff failed to follow basic procedure by omitting to give her mother an
X-ray to check the tube's location. NHS guidance says that, if in
doubt, this should be done as a secondary test.

NHS errors mean 57 patients had ops on wrong body part

That was the right patient wasn't it?

Fifty-seven patients underwent operations on the wrong part of their body last year due to NHS errors, figures show.

The National Patient Safety Agency says these were some of the 111 so-called "never events" in 2009-2010.
These are very serious, preventable patient safety incidents which the government says should not occur.
The Department of Health has added 14 other kinds of incidents to the official list, taking it to 22.
The list includes medical instruments and swabs left in the
body after surgery, the wrong route of administration of chemotherapy,
death or injury resulting from the transfusion of the wrong blood type
and death by falls from unrestricted windows in places such as mental
health hospitals.
Hospitals can have funding withheld if a never event occurs.
Wrong-site surgery refers to an operation on the wrong limb
or organ (for example wrong knee, wrong eye, wrong kidney) or on the
wrong person.

“Start Quote

No one wants these to happen, therefore we will not pay hospitals when these events occur. ”

Professor Sir Bruce KeoghNHS Medical Director

After wrong-site surgery, the
second highest number of never events (41) related to misplaced feeding
tubes in adults and children.

This puts patients at risk of being fed directly into the respiratory tract.'Unsafe care'
Data on never events from previous years was collected
differently and cannot be compared, according to the National Patient
Safety Agency (NPSA).
Health minister Simon Burns said that unsafe care must not be tolerated.
"We are committed to extending the system of 'never events'.
We will introduce clear disincentives through non-payments, just as
there will be clear incentives for quality.
"Across the NHS there must be a culture of patient safety
above all else. These measures will help to protect patients and give
commissioners the powers to take action if unacceptable mistakes
happen."
NHS Medical Director, Professor Sir Bruce Keogh, agreed: "Never events by their very name should never occur in a modern NHS.
"The proposed list includes avoidable incidents with serious
adverse consequences for patients. No one wants these to happen,
therefore we will not pay hospitals when these events occur.
"This will send a strong signal to leaders of the
organisation to learn from their mistakes so they don't happen again,"
he said.

Plymouth's Derriford Hospital reports five serious mistakes

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A
hospital has reported five "never events" since November which all
relate to surgery or treatment to the wrong part of the body, its trust
has said.

The patients, who were treated at Plymouth's Derriford
Hospital, have not been "seriously or permanently harmed", Plymouth
Hospitals Trust said.
The Department of Health says never events are "unacceptable".
The trust added it took the incidents "extremely seriously" and was taking appropriate action.
Never events are defined by the CQC as serious, largely preventable incidents which should not happen.
The trust said three related to surgery and two to radiological treatments or interventions.
In a statement the trust said: "In each instance, the patient
involved is aware of the incident, has been offered an apology and will
be involved in the full investigation."
It added that as a result it had revised the theatre safety plan. 'Staff devastated'
It said: "In healthcare, an organisation that encourages staff
to report incidents and works to create a learning culture is actually
working towards better patient safety.

Analysis

Sally MountjoyHealth Correspondent, BBC South West

Two-years-ago Derriford was warned it risked prosecution after six never events reported in six months.
Four of those were swabs left in patients after operations.
In February 2011, inspectors from the Care Quality Commission
made an unannounced visit to the hospital and found that recognised
safety checks were not being carried out in some theatres.
However, subsequent inspections found the required improvements had been made.

"Our staff are devastated when
anything goes wrong because they come to work to help people and want to
provide the highest standard of care every time."

It added that all never events were investigated and recommendations published.
"We perform 80,000 operations each year, some of them
extremely complex and high-risk. We want to reassure anyone out there
waiting to come in to be treated that the risk to them of something
untoward happening is very, very small indeed," the trust said.
The Department of Health said across the country in 2010/11
there were 166 never events reported to strategic health authorities and
in 2011/12 there were 326.
The Care Quality Commission (CQC), said: "We are still
awaiting further information on these latest incidents before we decide
our response, which could well include a further review and inspection
at some time in the near future."

Devon hospitals report serious surgical errors

The never events reported include surgery being carried out on the wrong part of a patient

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Devon's four main hospital trusts each made at least two serious surgical errors this year.

The so-called "never events" included three at Plymouth's Derriford Hospital.
A foreign object was left in a patient, surgery was carried
out on the wrong area of a patient's body and a wrong dose of insulin
was administered.
The Royal Devon and Exeter, Northern Devon Healthcare and South Devon Healthcare trusts each reported two never events.'Foreign object'
At the Royal Devon and Exeter NHS Foundation Trust, one event
involved surgery being carried out on the wrong body part and the other
involved a misplaced tube.
The trust said it had closed its investigations into the events.
The Northern Devon Healthcare NHS Trust said no harm had been caused to the patient in each of its two cases.
It said the people concerned had received an apology and full investigations had been carried out.
At Torbay Hospital, a wrong implant or prosthesis was used
during a procedure. The second incident related to a "retained foreign
object post-operation".
These are the only never events ever reported by the South Devon trust.
The trust said both incidents "were swiftly and safely
rectified, with no impact upon the individual patients' long-term
health".'Put in safeguards'
Last year, Derriford Hospital was warned by the Care Quality
Commission (CQC) that it must improve safety or risk prosecution after
six never events within a year, including swabs being left in four
patients.
The Plymouth Hospitals NHS Trust, which carries out more than
40,000 operations a year and of which Derriford Hospital is part, said
it had investigated the events and had put in safeguards to prevent such
things happening in the future.
It added its investigations were always subjected to external
scrutiny by organisations such as the Strategic Health Authority and
the CQC.
Never events are defined by the CQC as serious, largely preventable incidents which should not happen.
Although they are rare, they are serious enough that each requires an investigation.