Active Member

MAstercare engineer came round and agreed the picture was not up to it - at least a 1cm difference in height between left and right hand side of the screen - looks awful with Tivo menus, widescreen DVDs, subtitles etc. Arranged a replacement and it's exactly the same. A different engineer came round this time stating it was "perfect" - even my wife who can't be bothered with all of this argued with him it was "OK but not perfect".

What can I do here? I'm sure Mastercare will arrange for another or a refund but I got a good price and like the set. Is this a batch issue or do I go with the 2nd engineer and accept that "all widescreens are like this"? Can I get a Toshiba engineer on site? Do I contact Toshiba directly?

Guest

Hi
Problems can be difficult to sort out online, bet if it is 1cm out that sounds like it is faulty. If you look at soom of the other theads you will see it is not uncommon for 4-5mm, if you yours is double that I would keep complaining.
Nigel

Active Member

Yes - looking at some of the other Tosh threads is teems this isn't uncommon although I see nothing specifically for this model. I also can't believe that there are that many people with this fault that are living with it.