Make a complaint

If you are telling us about something for the first time, please give us the opportunity to put things right before complaining by contacting the school, community centre or service directly in the first instance. To do this, go to the service you want from the services list in the header of this page.

If you have tried reporting the problem and it has not been resolved, you can:

Help making a complaint

If you are unable or reluctant to make a complaint yourself you can ask a friend, relative or advocate to make one for you. If you would prefer for an advocate to act on your behalf, you can contact the Scottish Independent Advocacy Alliance for advice on those available in your area. You must give the person making the complaint permission to act on your behalf by completing a Third Party Consent to Disclose Form.

How long do I have to make a complaint?

You can make a complaint up to 6 months after the event happened, or 6 months after finding out that you have reason to complain but no more than 12 months after the event itself.

In exceptional circumstances, we may accept a complaint after the time limit.

Common issues

Complaints about the following issues are dealt with differently, and not under our complaints handling procedure. We will pass on these complaints to the correct team where possible, or you may wish to contact them directly. For more information, please use the links provided below:

Councillors: Complaints against Councillors should be referred to The Commissioner for Ethical Standards in Public Life in Scotland (CESPLS).

External Committee Members: External Members are anyone who is on a committee and isn't a Councillor. Please write to: Head of Legal and Democratic Services, Town House, Broad Street, Aberdeen, AB10 1AQ or email: committeeservices@aberdeencity.gov.uk

Outside bodies: Organisations, such as Sport Aberdeen, have their own complaints procedures. Please contact them directly.