Team Leader Spanish Speaker

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

Who are we looking for?

We are looking for a Team Leader who would like to manage the respective teams for a Client in Poland within the media & entertainment sector – one of the most famous media studios.

Candidates profile:

• Experience in leading teams
• Strong people management skills
• Experience in O2C is expected
• High level customer service skills
• English skills are required
• Fluent Spanish skills are essential
• Very good communication skills
• Good analytical skills and Excel

What will you do?

Supervise the team to deliver high quality, professional and proactive day to day

Service to our Client with agreed SLA’s

Manage day to day team’s issues, flag and mitigate them and manage escalations

Managing a Team of O2C Specialists

Daily contact with Client’s team and with teams in other locations

Working closely with the client and maintaining good working relationship

Setting clear goals and expectations

Day to day staff management, staff training and development

What we offer?

Atmosphere

Working with great people and in legendary atmosphere

No formal dress code

Annual family picnics

Unforgettable integrational events

Employee volunteering opportunities and interesting CSR projects

We value and respect diversity in terms of gender, nationality, roles, age, interests

Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more