Complaints Procedure
Full details of our complaints procedure including who to contact can be found here.

Frequently Asked Questions

Why is my Driving Licence number not recognised?

If you are experiencing issues booking your course online, please contact our customer care team on 0344 264 6323 and one of our advisers will be able to look into the issue for you.

What do I need to bring with me?

When you attend your course, you must produce suitable photographic identification for example driving license or passport. If you do not have photographic ID, you must bring two separate forms of identification, for example an original utility bill (gas, electricity or home phone) or council tax bill.

How can I change my booking?

If you have flexible booking, you can change your course free of charge up until 6pm the day before your course. Alternatively Yes, but you may incur rescheduling fees – see the clause on ‘Rescheduling’ in our Terms and Conditions. You may reschedule via our website at www.BookOnline.AAdrivetech.com.

I can no longer attend the course?

If you have booked a place and you do not attend for any reason (except ‘exceptional circumstances’), we recommend that you book another course immediately, subject to availability and payment of any rebooking fees that may apply. You can amend your booking via our website at www.BookOnline.AAdrivetech.com. If you don’t rebook, you will be ineligible to attend the Scheme and the Police will consider prosecuting you for the offence. See our clause on ‘Non-attendance‘ in our Terms and Conditions.