Traditional retail technology support services remain complex, requiring end-user intervention at every stage. And in retail, where there is accelerated adoption of new technologies such as tablets, mobile Point-of-Sale (POS), digital signage, beacons and Internet of Things (IoT), the potential points of business failure are greatly increased.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

The Self Healing Store, powered by CompuCom, is built with a customer experience focus. An automated service that keeps store technology up and running by monitoring device performance in real time, the Self Healing Store automatically detects and resolves issues, outages and failures.

"CompuCom’s primary goal is always to improve the customer experience," noted CompuCom Chief Product Officer Ken Jackowitz. "We work with seven of the top 10 U.S. retailers, so we understand their pain points and how to resolve them. The Self Healing Store accomplishes this like nothing before, preventing technology from becoming a roadblock on the customer’s path to conversion and empowering store associates to focus on what matters most: the customer’s experience."

Industry Suppliers

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...(view more)