About This Job

Location

IEX is looking for a Desktop Support Specialist to be responsible for Windows administration, user support, and office automation. You will have the opportunity to provide Level 1&2 support to employees from across the organization, including executive team members. Ideally, you have a few years of experience in a helpdesk/desktop support function, and are ready to take your talents to a high-growth FinTech firm.

A few things we’re working on:

Upgrading all desktops to Windows 10 v.1703

Disaster recovery and desktop virtualization

Supporting new hires and overall company growth

About you:

Self-starter with the ability to juggle multiple priorities in a fast-paced environment

Excellent customer service skills

Organized and detail-oriented

Strong verbal and written communication skills

What you’ll do:

Support and assist with Level 1&2 end user support, training, and desktop maintenance

Install, troubleshoot and upgrade all desktop OS, hardware, printers, and IT peripherals

Support the administration of Windows and Linux user accounts, office applications, and software

Configure and manage mobile devices and corporate laptops

Administer and support the use of conference room and A/V equipment

Conduct new hire administration, asset management, and IT inventory management

Coordinate with external vendors on purchasing and support of IT equipment

Create and maintain technical documentation for users and team members

Your background:

Windows desktop and laptop user support experience

Experience with hardware management and inventory

Experience troubleshooting Apple devices

Knowledge of OS and computer infrastructure

A demonstrated passion for technology

Bachelor’s degree, preferably technical

Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects worker’s right’s but is vital to IEX’s overall mission and values.