The way a station looks and feels is not a minor consideration. Stations that are inviting and easy to navigate can attract riders and also make them feel like they are cared for by the transit system. Stations that are easy to figure out give riders confidence about using transit, especially if they’re new to it.

For the most part BART stations fail in these areas. Many of its underground stations are cramped and dark. Signs directing people in and out of the stations are inadequate. To me, it feels like the whole system is embarrassed and doesn’t want to draw attention to itself.

The 19th Street station is a key transfer point for people traveling between San Francisco and the northern reaches of the Bay Area–and one of the most cramped stations in the entire system. The lower level platforms are half the width of most BART platforms. Entrances are via narrow stairways and escalators. There is an elevator—somewhere. Like most elevators on BART, it’s not easy to find.

BART planners have spent a lot of time rethinking their station areas, and the 19th Street Renovation Plan [PDF] currently being put out for public comment stems from an earlier Conceptual Design Plan [PDF]. The stated purpose of BART’s Station Modernization project is investment “to advance transit ridership and enhance the quality of life around the stations.”

New coverings will make seating more like benches than low walls. Image: BART

The renovation plan will help a bit with all those things. Lighting will be upgraded. New shaped coverings will make the existing seating areas look and feel more like benches than the low brick walls that they are. Sections of the existing walls around interior stairwells will be replaced with glass to bring in light and make them more inviting. Artists will create location-specific, permanent works for the station.

It will look better. It will feel more modern. Two new elevators will bring people from street level to the main concourse. Their locations are yet to be determined, but one of them may go into a new development in the old Sears building, which used to have an entrance right onto the BART concourse.

There is also some mention in the materials available on the website [PDF] of the need to widen existing entrances and add another one, but it’s not clear whether this is part of the current renovation plans or of some future discussion to be had later.

A new covering for the escalator invites in light and people. Image: BART

One of the entrances, at 20th Street, was recently covered with a glass awning. It is attractive, and it makes the BART entrance more visible and inviting than any other entrance on the entire system.

More of that, please.

There are two key issues that I would like BART station renovations to pay better attention to: bicycle access and wayfinding.

Bike parking is relatively new at 19th Street, and has been extremely popular since it was introduced five years ago. Double-decked bike racks in the center of the station still fill up during the day, even since the opening of the Uptown Bike Station at 19th and Broadway in February. The renovation should increase bike parking, but instead current plans show about the same number of spots. The renovation will move the existing high-capacity racks to a corner of the station, and, in their place, installing standard, single-tier circular racks.

BART officials have said they would rather people park their bikes than bring them onto crowded trains, but if so they need to increase parking opportunities. Why not add some simple, beautiful, and station-appropriate bike racks that increase the number of spaces? It doesn’t seem like relegating the existing racks to an out-of-the-way corner is the best way to make bicyclists feel that they’re welcome, nor that their bikes are safe.

Two staircases are slated to receive “bike channels” similar to ones in the 16th Street Station in San Francisco. These make it easier for people to roll their bikes up and down staircases (and presumably encourage bicyclists not to use escalators). BART is proud of the work it’s done to develop these bike channels. In California, they’re uncommon, perhaps innovative, but the channel tucked along the side of a narrow staircase is difficult for heavier bikes. I hope BART does more research to find international examples of well-made, easy-to-use channels before installing them.

The other area BART struggles with is signage.

In the past, BART’s wayfinding strategy seems to have consisted of putting up a few small signs and assuming people know their way around. A case in point: a map at the Ashby station of the surrounding neighborhood—not a very complete map, but the only one available—is posted on a wall that faces away from where people exit through the fare gates. Even if you somehow miraculously stumble upon it, it’s difficult to figure out which way it’s oriented. It’s pretty useless.

BART needs to do a much better job on wayfinding, and it’s hard to tell from the presentations exactly how wayfinding be handled in the renovations. Bigger directional signs and more and better maps would be a start. BART would do well to look at the work of Legible London, where planners worked to help Londoners learn to navigate their city by foot. They oriented maps to where people were standing, simplified signs, and made them consistent and easy to understand at a glance. That project is said to have profoundly changed the relationship of many Londoners to their city.

One thing the 19th Street Station does have going for it is its distinctive blue brick design, which distinguishes it from the red brick of the nearby, otherwise similar-looking 12th Street Station. That will not change. The colored brick may be outdated, but it is one of the more successful early BART station designs in that it makes it easy for passengers to recognize at a glance in which station they have arrived. However, riders new and old need more than color to help them figure out where they are and how to get where they’re going.

The main problem with Bart is the connectivity between other systems sucks. Bart to AC transit, Bart to Muni, Bart to Caltrain and Bart to Capital corridor all suck! There’s a ton of needless walking with no schedule coordination. I wish Bart and all of our other transit agencies would stop pretending they can operate in a bubble. Bart stations should be redesigned to be hubs that allow passengers to quickly and efficiently transfer between systems.

Melanie Curry

These are all good points. Please share them with BART at the link at the end of the post. BART is currently developing systemwide standards for wayfinding, but not as part of this project.

Gezellig

–> Are there any plans to replace the current electronic readerboards? One of their main problems is they only allow one type of message to display at a time, so the readerboards have to cycle through arrival times, the current time, system announcements, and train arrival messages.

LA Metro’s signs are simultaneously able to display the date/time, the ETAs of the next 2 trains, as well as standard system announcements. No waiting through the cycle to find out the information you need.

–> Also, distinctive platform signage/look from riders’ viewpoint is really important. Most BART platforms have very small station identification signs and/or platforms look identical to each other, so even to seasoned riders it can be easy to miss which station you’re arriving at.

Just embiggening the letters would help, but even better is involving artists to create unique signage. Imagine something like this, but 2D on a station platform wall visible from within the train:

1) the muffled computerized BART platform announcements? While they have their own charm, even to native English speakers familiar with the station names they’re not always even that easy to understand (I actually think this is something Muni does better. The Muni Metro Lady’s voice is clear and decipherable).

2) adding in pre-recorded next-stop in-train announcements? Currently only the live BART operators can announce the next station, and the announcements are often muffled or unclear even if you already know what they’re trying to say. Again, Muni Metro’s in-train “Next Stop………Station” announcement is great.

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