Sprint Note 7 Recall Thread

That's funny, Verizon declined to comment. What's the chances of Verizon doing this on their own.... Just about zero chance.

Verizon officially doing what Sprint is doing here? Not sure. But it would depend on the store/manager before official word comes down in how to address this.

My local Verizon corporate store's general manager had offered me a free exchange, no strings attached, before the voluntary and official recall with the first batch of N7s. And he had offered to switch my phone for a new N7 when the next batch arrived (9/21). He seemed genuinely concerned for customer safety. I decided to wait until the recall was official though, before doing an temporary exchange.

I guess it will depend from Verizon to Verizon. Chances are we'll know something sooner than later this time since the CPSC is involved from the start this go around. Until then, this case is what it is: An isolated sitiation. We'll know if we have to take any action soon enough.

Update 10/7: Verizon did extend their return policy for this phone from 14 days to 45 days. Spoke to a rep on the phone and she stated that while it was extended to 45 days, Verizon corporate stores have been pretty helpful if wanting to do an exchange to another phone. She did mention that many folks wanted to exchange their N7 for another N7, but since most stores no inventory, if any, most can't be accommodated at the present time.

So I had to take the Spen from my original Note and put it in the replacement Note because the one that came with the replacement Note wasn't staying "snug". Not to mention that the new one seems to be lagging....
🙄

finally my ordeal is over! i walked into my local corporate store to exchange for a galaxy s7 edge. the lady then tells me i think we have notes instock. she comes back and they only had the black one (i had the blue) but i was able to make the exchange. has the green icon and i checked the imei number which checked out.

If there is any truth to the rumor that is flying around today about Sprint allowing Note 7 owners to exchange for ANY Sprint phone, I may take them up on it and get a 256GB iPhone 7 plus. Not because I want to switch to iOS, but because the resale value will absolutely blow the Note 7 away. Then I can sell the plus in the spring and get the S8 edge.

If there is any truth to the rumor that is flying around today about Sprint allowing Note 7 owners to exchange for ANY Sprint phone, I may take them up on it and get a 256GB iPhone 7 plus. Not because I want to switch to iOS, but because the resale value will absolutely blow the Note 7 away. Then I can sell the plus in the spring and get the S8 edge.

I have an appointment with Sprint this morning to see if this is true. It's all over the web including Android Central. I really hate to do this, but I travel extensively and just can't deal with the hassle. Just yesterday I flew on two Southwest flights and got conflicting information throughout the day, with the majority being 'turn it off, no airplane mode, just turn it off".

If there is any truth to the rumor that is flying around today about Sprint allowing Note 7 owners to exchange for ANY Sprint phone, I may take them up on it and get a 256GB iPhone 7 plus. Not because I want to switch to iOS, but because the resale value will absolutely blow the Note 7 away. Then I can sell the plus in the spring and get the S8 edge.

I think come spring time were all going to want the S8, haven't talked to any store to confirm what media is saying.
And once again investigation determines the outcome of a lot of this.
Looks like a short window for any exchange only during the investigation

I really love the device but it is just not worth the hassle when traveling.

I agree with you. From what I'm reading, it seems like travel is hit or miss with it. I have a business in a couple weeks and hope this all gets more clarity before I go. I moved from iOS to Android and love the phone and my moto 360. I guess it's just a waiting game to see what AT&T's next move will be.

I agree with you. From what I'm reading, it seems like travel is hit or miss with it. I have a business in a couple weeks and hope this all gets more clarity before I go. I moved from iOS to Android and love the phone and my moto 360. I guess it's just a waiting game to see what AT&T's next move will be.

Sounds like AT&T is accepting returns on the Note 7 and from other threads on posts around the net they seem to be canceling orders that were placed for the Note 7. I am guessing that most of the carriers would like to put this behind them and get their customers on phones that no one has to worry so much about.

If Verizon offers a similar return policy for replacement N7s, then mine is going back.

I love this phone, but I just don't want to be stigmatized for having THAT phone, ya know. I do a lot of traveling for work and if having a Note 7 makes travel even a little more inconvenient than it already is, then I'm done.

I will probably fly twice before I get my next phone, and have a tablet, so I'm not too worried about not being able to use this device on planes. If, however, the phone starts getting banned in general, or if I have to constantly defend having it, I'm going to regret being an owner. I wonder how long the exchange offer will last. Right now, I do not want to give this thing up.

I might consider a Pixel XL if it were offered as a subsidized phone on a 2 year contract extension. Downgrading to an S7 or S7 Edge is also a possibility.

Regarding the Samsung Promos, I know some got to triple dip. So I was only able to double dip but my double dip was twice on the first N7 promo. With the recalled Note I got the SD card, then on Sept 21st I got my replacement and submitted for the Gearfit 2 Small which was the last day you could submit for the first promo. It took a while to get approved so didn't think it would work because my exchange receipt was outside the purchase dates, I figured what the hell, if it doesnt work I'll just do the VR promo. So after 8 days they got back to me and said my receipt was outside the purchase dates for the promo, so I then resubmitted with the receipt for the original Note and was approved 24 hours later. The Gearfit 2 is now in route, so thanks defective battery! Also got the $20 & $10 Samsung Rewards bonuses and $10 in D&D rewards. Also kept all accessories from the original phone, even the box and S Pen. Not bad.

Well, of course none of the Sprint stores here have an iPhone 7 plus in stock in any color. So much for that idea. I'm back to they can have my Note 7 "when they pry it from my cold, dead and possibly charred hands" as I read in another thread