Kore.ai Customer Service Bot for SAP Hybris

With the new Kore.ai Customer Service Bot for SAP Hybris, give customers the smart assistant that puts them in control, helps eliminate back-and-forth wait times, and lets them communicate more naturally. Through a conversational interface and more familiar and humanlike approach, let them create, manage, and escalate their own service tickets – simply by sending a text or speaking a command through their preferred channels.

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Through a familiar, conversational UI, customers can quickly, easily, and conveniently leverage the power of a smart assistant integrated with SAP Hybris, for:

Ticket creation and updates

Ticket tracking by status

Status alerts and notifications

Ticket escalation

Notes for agent

Resolution ETA

Pre-built intelligence

Channel choice

Award-winning NLP engine

Robust security and safeguards

Partner Information

Kore.ai provides the only SAP-certified bots platform for companies across all industries to access cutting-edge, smart technology to build and deploy chatbots, via out-of-the-box and fully customizable options.