Service, Returns & Shipping

SERVICE

We're grateful to have you stop by our humble little shop. Please feel free to let us know what you liked, or didn't like, about your experience. We'd love to hear from you!

CAN WE HELP YOU FIND THE RIGHT ITEM?

We understand that buying online can be tricky, so we encourage you to email us at info@fitracollective.com. We'll help you get the right fit.

Not working for you? No worries! We're happy to take it back.

RETURNS

FOR WEB ORDERS SHIPPED TO THE US:

Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return your order for a full refund.

Returns must be postmarked within 7 days of receipt for a full refund. After 7 days and before 14 days, we're happy to give you a store credit. After 14 days, we will not be able to accept your return. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.

Returned items must have the original tags attached, must be in their original packaging, and must be accompanied with a copy of the receipt. The returned merchandise must be unwashed, unaltered, free from wear, stains, odor or any condition that would prevent the item from being sold as new. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer service by emailing info@fitracollective.com if you have any further questions.

FOR ORDERS SHIPPED OUTSIDE THE US:

At this time returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. Note we cannot refund the duties and taxes you've paid to clear customs.

EXCEPTIONS:

No returns or exchanges are accepted on sale merchandise.

We do not accept returns or exchanges on fragrance or apothecary.

EXCHANGES:

For exchanges, please note the name, size, and price of the item you’d like to exchange for. You can also email us at info@fitracollective.comfor recommendations or to place a temporary hold on your exchange item.

SENDING IN YOUR RETURN:

To complete your return, we require a receipt or proof of purchase. Please allow up to a week for your return to be processed once it’s received at our location. Fitra does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Fitra. Risk of loss and title for goods purchased from Fitra pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments.

CANCELLATIONS:

If there is an issue with your purchase please email us at info@fitracollective.com.If your order has not shipped, you may cancel your purchase.

SHIPPING

At this time, due to shipping restrictions of alcohol-based perfume, we can only ship within the contiguous United States. Orders are shipped via USPS.

In most cases we processes purchases within 24 hours (excluding weekends) in the order they are received. Orders placed during sales or other high volume events may be delayed slightly. We appreciate your understanding.