Troubleshooting HUD issues

Here are a few common issues you might run into when using the HUD. If you have any questions feel free to shoot us an email at support@pokeit.co

HUD boxes aren’t showing up

If you can’t see HUD boxes at all while you’re playing, there are several things you may want to check:

Have you set up the Pokeit Client to sync your hand histories? Your hand history directories need to be synced with Pokeit in order for the Pokeit HUD to operate. If hands are not importing into your database while you are playing check out this article for instructions on how to set things up correctly. Running HM2 or PT4 at the same time as Pokeit can also interfere with the HUD. Here are some configuration changes you can make to fix that

Is the site you’re playing on supported? The Pokeit HUD doesn’t work with Ignition or Microgaming. These sites don’t save hand histories to your computer in real time so we’re unable to use the HUD with them

Are you running any screen recording software, e.g. Camtasia? Some screen recording software can interfere with the HUD. If you’re not seeing HUD boxes, try turning off screen recording to see if it starts working

Zoom and other fast fold tables aren’t supported. Support for fast fold tables is in the works but not available at this time

It may be a new game or layout we haven’t seen yet. If you’re seeing the HUD on some tables but not others, the problem is likely due to a new table layout that we haven’t seen yet. Look out for an email from us with further instructions

If you’re still unable to get the HUDs to show up, send an email to support@pokeit.co and we’ll help sort it out.

HUD boxes appear behind the table

If you’re on Windows, try running Pokeit “As Administrator”. Pokeit HUD needs permission to attach itself to the poker table and if your user profile doesn’t have that permission, it can cause problems.

If you’re unable to run Pokeit HUD “As Administrator” or if you’re still seeing the HUDs behind the table, there’s another option you can try on Windows. Open the Pokeit HUD menu and select “Settings” and enable “Compatibility Mode”. The HUD will restart and the HUD boxes should appear in front of the table.

HUD boxes disappear when I focus on another window

This is normal behavior on OSX. If you're seeing it on Windows, contact support.

Dragging HUD boxes doesn’t work

Make sure you're dragging from the "handle" on the right side of the HUD box.