What is a "non-refundable" or "free cancellation"?

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking.
Free cancellation means you can change or cancel your booking free of fees, if done within the time period set by the hotel.
You can see the detail of the room conditions by clicking the "Free Cancellation" text link.

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Everything You Need To Know

How should I prepare for my trip?

How do I get from the airport to my hotel?

What are the most popular tourist destinations?

Where can I get some great food?

What are the best places to shop?

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How to get to the hotel?

Convenience:
Medium
It usually takes at least half an hour to get a taxi at the airport because of the long waiting queue

Comfort:
Medium
As a public transport tool, taxi is not possible to be a best comfort choice by travelers:

most taxi cars are very old which makes the cleanliness is not at a high standard

most drivers cannot speak English, the communicate with the driver is hard

Cost:
Medium
The average price of Guangzhou taxi is about CNY 30 - CNY 60 ($4.69 - $9.39) per 10km (6.25 miles) (the price may vary depends on the traffic status)

Get to Mandarin Oriental Guangzhou by subway

Convenience:
Bad
It usually takes about 30 minutes to get to the airport subway station after check out from the custom. Travelers may need to exchange many subway stations to the nearest subway station to the hotel. After that, finding a best way to the hotel from the nearest subway station is also a problem for some travelers

Comfort:
Bad
The experience by taking subway from the airport to the exchange subway station is usually good but after that it's horrible because most subway stations in China are usually full of people which makes travelers have no chance to even get a seat

Cost:
Cheap
The cost of taking subway from the airport to the nearest subway station to the hotel is less than CNY 50 ($7.82)

Additional InformationThe nearest subway station to the hotel is:Shipaiqiao The distance between Shipaiqiao station to Mandarin Oriental Guangzhou is 1.56 km (0.98 miles)

Get to Mandarin Oriental Guangzhou by hotel shuttle bus

Convenience:
Good
The door-to-door pick up service offered by Mandarin Oriental Guangzhou is always a good choice in terms of the convenience. Travelers no need to waste any time on waiting at the airport

Comfort:
Good
The hotel driver will cover all your travel needs during the way from the airport to the hotel. And the car usually is very good, clean and comfortable

Cost:
Expensive
The cost of using hotel pick up service is always expensive. The airport shuttle fee of Mandarin Oriental Guangzhou is ABC

Additional InformationAfter finish the booking at Nehow.com, you can contact the hotel to ask them arrange the hotel shuttle bus for you. You can find the hotel contact information at the manage booking page

Get to Mandarin Oriental Guangzhou by using Nehow Pickup Service

Convenience:
Good
The door-to-door pick up service offered by Nehow.com is always the best choice. You will meet your private driver at the exit on the right. You can also call our 24/7 custom support if you need any help at the airport

Comfort:
Good
Most cars we used are pretty new, and the car for you will be cleaned before your private driver goes to the airport

Cost:
Medium
In most cases, the cost of Nehow Pickup Service is much cheaper than hotel pick up service. And sometimes the cost of Nehow Pickup Service is even close to the cost by taxi(depends on the traffic status).The cost of Nehow Pickup Service is from ￥447.39 ($69.99) per vehicle (one way)

Additional InformationAfter you finish your hotel booking, you'll get an email on how to book Nehow pickup service. And also you can find that information on the manage booking page

Taxi

Subway

Hotel Shuttle Bus

Nehow Pickup Service

Convenience

Comfort

Cost

Info

Tips

Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services."
After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide.
Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page.
Please remember to have your flight details ready.

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing.
It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

Brought to you by Reviews of Mandarin Oriental Guangzhou

Beautiful room and Excellent location

Bruce G

Dallas, Texas | Mar 8, 2018 | Trip type: Solo travel

First, special thanks to Mr Blake, if I remember his name correctly. He helped me on both check in and check out process, which were silk smooth. Also, I love the extremely high ceiling in the lobby, such a relief. Mr Blake showed me the room and gave a very well explanation on the hidden cabinet at the entrance which is used for room service. That was convenient and big plus. The fruit basket and ginger tea was prepared. Warm service!

I had room upgraded due to Amex FHR. The room is very well designed. Everything is good except the chair is kind of small for a tall and body build type person. Also the center console for curtains takes a while to master.

There is a outdoor swimming pool, which is good because no one swims in cold weather except me.

The breakfast was ok. And it was strange like other reviews have spoken before, which the guests have to order the main dish from the large selections. However, on the second day, the kind greetings from the manager was a nice touch. The room service was decent, especially the food from the asian restaurant were very delicious.

The location is probably the crown jewel of MO, Guangzhou. Easily access to the high end Taikoohui shopping mall. Lots of good restaurants, a grocery store and a food court. Heaven for foodies. The subway station is right under the mall. Very convenient to go to either train station or airport.

I wasn't very pleased by the concierge service, which I think it has lots of room to improve compare with MO, Tokyo and Ritz HK. I was trying to find some shoe care items, and showed the pictures to the concierge. The gentleman spent less than five minutes browse the web and told me that they cannot be found without searching other solutions. Also, during the peak hour in the afternoon, when I stepped out the elevator, a lady kept asking me what I need, which I felt a bit intimidating.

However, compare with other high end luxury hotels in Guangzhou, I think MO is still the best.

Servce is attentive

sunvic88

Guangzhou, China | Mar 5, 2018 | Trip type: Business

Very convenient location. Chic designed spacious room. Ready to offer you pleasant surprises. Breakfast is standard Mandarin Oriental with lots of choices and you can order your main from the menu. Servce is attentive. The place is within the Swire complex where you basically of everything. Lots of good local Chinese restaurants nearby.

Beautiful

raz k

Tracy, California | Mar 4, 2018 | Trip type: Business

Stayed here for a short business trip. Beautiful hotel. Nice and helpful staff. Clean and beautiful hotel room. Awesome setup. Hope to have stayed longer. Good location. BreAkfast was great too. Lots of selection and great tasting.

Above and beyond our expectation!!

Azntiger

Honolulu, Hawaii | Feb 19, 2018 | Trip type: Couples

My partner and I decided to visit Guangzhou for our annual January/February vacation. Especially since we knew that the city would be festive and all decked out for the Chinese New Year Holiday. The city did not disappoint.

We stayed 6 nights (3 at the Four Seasons and the last 3 at the Mandarin Oriental. I also have posted a separate review for the Four Seasons).

Upon arrival, we were warmly greeted by the doorman who escorted us to the Chief Concierge (Josh). Josh immediately welcomed us and congratulated us on our anniversary (I had mentioned it in our reservation details). Since we had reserved a club deluxe room, Josh said we could check in on the 24th floor in the Oriental Club Lounge.

Taking his advice, he escorted us to the lounge where Yisa (very lovely assistant manager) greeted us and checked us in. During this time, tea was brought to us along with a plate of candies and cookies! She too also congratulated us on our anniversary. In fact, almost all employees made mention of our special occasion which truly meant so much to us.

Yisa said we had been upgraded to the Mandarin Room (only 2 on each floor). After the registration process was completed, she escorted us to our room and explained the many features. The room was amazing (almost 800 square feet) and beautifully appointed. Amenities were provided by Atelier! When we got to the bedroom, there was a display of two swans (made from towels) and rose petals on the bedspread! Unbelievable!

There was also a welcome fruit bowl and complimentary tea, coffee and bottled water.

We had the complimentary breakfast twice in the lounge (you also have the option of dining at Ebony for breakfast). Afternoon tea and evening cocktails along with a very good selection of cold and warm appetizers (which is enough for dinner)! The club is very warm and intimate and the staff is very attentive and friendly.

We also had dinner at Ebony and at Jiang (Michelin Star Cantonese Restaurant) which I will review separately.

The hotel is connected to a huge upscale mall and there are lots of shops and eating places right across the street as well.

Again, I cannot emphasis enough how wonderful Mandarin Oriental was to us. And if you’re worried about communicating, everyone was well versed in English.

As a special treat, we had the honor of meeting Mr. Tyler, the General Manager as we departed for the airport!

Although everyone was great, I would like to give special recognition to the following team members: Oriental Club Lounge: Yisa, Leo, Jasmine, Catherine, Tracy and A Ning. Mandy at the spa gift shop, Josh the Chief Concierge, Victoria at guest services, Nicholas and Corinth at Ebony and Steve Ong at Jiang.

With warm regards,Lawrence K and Nathan L

MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest,

Thank you for choosing Mandarin Oriental, Guangzhou for your recent anniversary celebration trip and for taking the time to share your experience at our hotel with the Tripadvisor community. I am delighted to know that you enjoyed the hotel and guestroom facilities as well as the professional service delivered by our staff so much. We have shared your kind comments with our team members, who are very pleased and encouraged by your positive feedback. We shall continue to do our best to deserve your compliments.

Once again, thank you very much for your recommendation and we look forward to welcoming you back on your next visit to Guangzhou.

Kind regards,

Anthony Tyler General Manager

Above and beyond our expectation!!

Azntiger

Honolulu, Hawaii | Feb 19, 2018 | Trip type: Couples

My partner and I decided to visit Guangzhou for our annual January/February vacation. Especially since we knew that the city would be festive and all decked out for the Chinese New Year Holiday. The city did not disappoint.

We stayed 6 nights (3 at the Four Seasons and the last 3 at the Mandarin Oriental. I also have posted a separate review for the Four Seasons).

Upon arrival, we were warmly greeted by the doorman who escorted us to the Chief Concierge (Josh). Josh immediately welcomed us and congratulated us on our anniversary (I had mentioned it in our reservation details). Since we had reserved a club deluxe room, Josh said we could check in on the 24th floor in the Oriental Club Lounge.

Taking his advice, he escorted us to the lounge where Yisa (very lovely assistant manager) greeted us and checked us in. During this time, tea was brought to us along with a plate of candies and cookies! She too also congratulated us on our anniversary. In fact, almost all employees made mention of our special occasion which truly meant so much to us.

Yisa said we had been upgraded to the Mandarin Room (only 2 on each floor). After the registration process was completed, she escorted us to our room and explained the many features. The room was amazing (almost 800 square feet) and beautifully appointed. Amenities were provided by Atelier! When we got to the bedroom, there was a display of two swans (made from towels) and rose petals on the bedspread! Unbelievable!

There was also a welcome fruit bowl and complimentary tea, coffee and bottled water.

We had the complimentary breakfast twice in the lounge (you also have the option of dining at Ebony for breakfast). Afternoon tea and evening cocktails along with a very good selection of cold and warm appetizers (which is enough for dinner)! The club is very warm and intimate and the staff is very attentive and friendly.

We also had dinner at Ebony and at Jiang (Michelin Star Cantonese Restaurant) which I will review separately.

The hotel is connected to a huge upscale mall and there are lots of shops and eating places right across the street as well.

Again, I cannot emphasis enough how wonderful Mandarin Oriental was to us. And if you’re worried about communicating, everyone was well versed in English.

As a special treat, we had the honor of meeting Mr. Tyler, the General Manager as we departed for the airport!

Although everyone was great, I would like to give special recognition to the following team members: Oriental Club Lounge: Yisa, Leo, Jasmine, Catherine, Tracy and A Ning. Mandy at the spa gift shop, Josh the Chief Concierge, Victoria at guest services, Nicholas and Corinth at Ebony and Steve Ong at Jiang.

With warm regards,Lawrence K and Nathan L

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Mandarin Oriental Guangzhou

Official Description

Located next to TaiKoo Hui Shopping Centre, each of the hotel’s 233 spacious guestrooms, 30 suites and 24 serviced apartments reflect the Group’s distinctive elegance and style. Diverse dining choices include Jiang by Chef Fei, one of China’s most notable chefs known for his creative flair; a classic grill restaurant, Ebony; The Taikoo Lounge; The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou offers city dwellers and visitors a rare opportunity for peace and tranquillity with nine private treatment rooms. Top-tier meetings and function facilities are spacious and equipped with the latest technology, and the hotel’s expansive 750 square metre ballroom is set to become the city’s premier celebration and events destination.