For new Chromebooks activated after August 1, 2014, you have 180 days to redeem the offers once the first account is created. Chromebooks activated before August 1, 2014 have 60 days to redeem the offer once the first account is created. If the offers aren't claimed within these timeframes, they expire immediately. This 60-day window does not apply to the Samsung Chromebook Series 3, Samsung Chromebook Series 5 550, Samsung Chromebook, Acer AC700, Acer Chromebook C710, Chromebook Pixel, Lenovo Thinkpad X131e Chromebook, or HP Pavilion 14 Chromebook.

You can redeem Drive and Music offers once per Chromebook or once per Google Account. That means that if you have multiple Chromebooks, you can redeem the offer once on each Chromebook when you log in with a different Google Account.

Yes. Here are some guidelines if you manage Chromebooks at work or school:

Which devices are eligible for this promotion?

All devices listed above.

We just bought thousands of Chromebooks last year. Why are those devices not eligible for all offers?

Certain devices are not eligible for certain offers because they were manufactured before certain offers were available. The redemption mechanism for this offer is built into the hardware, and it cannot be added after a device is manufactured.

When will my users see this offer?

This offer is visible from Chrome OS version 23 onwards.

How will my enterprise users see this offer?

This offer will appear in up to three places: in the Chrome OS Getting Started app, the Files app, and on the Chrome website.

Since our organization has paid for the devices, how can we ensure that users do not login with their consumer @gmail.com account and redeem the storage for their personal use?

This is designed to be a consumer offer and, therefore, is available to any Google account on the device. However, if you want to ensure that your users can only redeem the offer with your organization’s domain accounts, then please ensure that (1) your devices are enrolled to your domain and (2) you have used the user whitelist feature so that users cannot login with their personal (e.g. @gmail.com) accounts.

Can I transfer the storage to other users in my domain or pool the storage?

No. The offers can be redeemed once per machine or once per Google account, whichever comes first.

Individual Storage is disabled in my Google Apps Control Panel. Can the Google Drive offer still be redeemed?

Yes, the user would still be able to redeem the offer, however it's targeted towards consumer users and, therefore, not supported by Google Enterprise support teams.

Docs & Drive are disabled in my Google Apps Control Panel. Can the Google Drive offer still be redeemed?

No.

How can I prevent users in my domain from redeeming this offer?

If your domain disables Google Drive, then your users will not be able to redeem this offer.

Keep in mind that this offer does not change the Drive feature set at all. Users that redeem the offer will simply get more storage at no additional cost. After two years, all of your files will remain in Drive and you can access them whenever you want at no additional charge. You will not be able to add additional files unless you buy more storage at https://www.google.com/settings/storage.

If I have any issue with this offer, can I call Enterprise Support?

These offers are designed to be consumer offers and, therefore, are available to any Google account on the device. The Enterprise support teams will not be able to change transfer storage, change quota amounts, or answer questions related to these offers.

However, if you run into issues with your use of Chrome OS or Google Drive outside of this offer, you can report those issues like normal.

All of your files will remain in Drive and you can access, download, or share them whenever you want. You won't be able to add additional files unless you buy more storage at https://www.google.com/settings/storage.

No problem, you can save your free sessions for a subsequent flight. Once you connect to the “gogoinflight” WiFi network and see the offer page in your browser, simply close it and choose to use your subscription.