FAQ's

1. How far in advance do I need to make a booking?

You should make your booking at least two weeks in advance to make sure that your preferred date and time for your move is still available. If you wish to move on a Friday or Saturday please book in as soon as possible as these days fill up very quickly.

However, if you need us on short notice please give us a call and we will try our very best to help you out. Sometimes we can even fit you in on the same day.

2. How long will my move take?

Every move is unique but with the thousands of moves we do each year we can give you some very good estimates.

Please use our online quote form and you will instantly receive an indication of the average length a move your size takes.

3. What size truck do I need for my move?

Please use the infographic about our trucks to find out which one is best suited to your needs. Alternatively, please use our instant quote form and you will be recommended a truck size. Of course, you can also always give us a call and our friendly staff will be happy to discuss your individual requirements.

4. How many removalists do I need for my move?

Most moves are easily completed with two men, however if you have a 4 bedroom or larger home we recommend hiring a 3rd removalist.

5. How big are your trucks?

We have got trucks from 4.5 tonnes with 20 cubic meters capacity to 15 tonnes trucks with 60 cubic meters capacity. For more information on our trucks sizes and what size move they are best suited for please see here.

6. Which areas do you service?

7. How do you charge for your removals service?

We charge on an hourly basis. Chargeable time commences on arrival at your pickup address and finishes upon completion at your destination. After a minimum of two hours if you are using two removalists and a minimum of 5 hours if you requested an additional removalist we charge in 15 minute increments so you really only pay us for the time you use our services. We do not charge from our depot and back to our depot, we charge from your door to your door. Within the Brisbane City Council and Moreton Bay Council no call out fees or travel charges apply – it is simply a door to door service. If you are outside this area a once off fixed travel charge applies to contribute towards the men’s wages and fuel.

8. Why do you not offer fixed prices?

We try to offer you the best possible service at the lowest possible price and this is only possible with hourly rates.

Anyone who provides a fixed price on relocations estimates the hours the move would under normal circumstances take (e.g. the customer is prepared and ready to go, no serious traffic issues, no unforeseen access problems, especially at the destination) and then includes a significant buffer of approximately 25-50% just in case something doesn’t go to plan. In 90% of all moves everything goes to plan, however a fixed quote will ALWAYS incorporate a significant margin for error/ the worst case scenario and will therefore ALWAYS be more expensive than if you are charged on an hourly rate. We believe in charging for services actually provided and keeping costs to a minimum.

If you have a fixed quote from a reputable competitor – send it through to us and we will beat it by 10% – we still think the hourly rate will end up cheaper for you!

9. How and when do I pay for your services?

Payment for our services is due on completion of your move with the removalists.

All trucks carry mobile eftpos machines. We accept Visa and MasterCard. On Credit a 2.2% surcharge applies otherwise there is no surcharge for eftpos transactions. We do accept cash, however the removalists do not carry a float. We do not accept American Express or Bank Cheques.

10. Do you need a deposit?

We do not require a deposit to secure your removals booking.

If you are making use of the 20 Free Boxes Special we do need a deposit of $25 when you are collecting the boxes at our storage facility. This amount will be taken off your invoice amount on completion of your move.

11. Do you move pot plants?

Yes, we move pot plants. However please make sure that they are bagged in durable garbage bags so that no soil comes in contact with the inside of the truck or padding.

Some of these items we are happy to handle and move into your own vehicle for you like BBQ gas bottles or pool chemicals, we just cannot transport them in our truck.

We also cannot transport any valuables like jewellery, watches, phones, trinkets, precious stones or metals, money, credit cards, wallets, deeds, securities, stamps, coins or goods or collections or identification documents. These have to be handled and transported by yourself – we actually get you to sign at the start of the move that these have been securely stored away before the move commences.

13. Are you insured?

As a removalist company, the Moveage Group is fully insured with Public Liability and Transit Insurance and this is included in our pricing and terms and conditions. However, if you would like to discuss additional insurance options please speak to one of our friendly staff.

14. When can I pick up my free boxes?

As soon as you have confirmed your booking with us you can come and pick up your 20 Free Boxes at our storage facility at 30 French Avenue, Brendale. Don’t forget we sell all other packing materials you need too!

15. Do I have to be present the whole time of the move?

Yes, you (or an adult representative) must be present on the job at all times for insurance purposes.

16. Can I help with the move?

Yes, you and anyone who is willing is allowed to help with the move. However, please note that we are not liable for damages to items that have been handled by anyone besides just our removalists. If more than two people (in total) help our professional removalists on the day of the move, we will not be liable for any damages at all on the entire move, it is just too difficult to keep track of who handled which items.

17. How do you charge for storage?

Storage prices for general storage are based on square meters used and the cost is $25 per square meter after the first three weeks free of charge*.

After your move into storage you will receive an invoice for your move into storage and this invoice will clearly outline how much space you used and what the cost will be going forward.

We pack all your items as tightly as possible so you only pay for the minimum space needed.

* If the move in and move out of storage is completed with our removalist team and conventional removalist trucks – not with our mobile storage setup.

18. Do I get a refund for my storage fees if I move out before the date I am paid up to?

Yes, if you are moving out before the date you have paid up to you will receive a refund for any weeks not commenced for that storage period once your move out of storage is completed.

19. How far in advance do I need to let you know if we need to use your storage facility?

For planning purposes we appreciate you letting us know if you are moving into our storage facility as soon as you know you will require this service.

However, if you need to store your goods on short notice we are sure we can help you out, even if it is already moving day!

20. Can I have access to my goods I storage?

Yes, of course you can access your goods in storage. However, please give us at least 24 hours warning of your intention to access your goods. After hours access can also be arranged without a problem.