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Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

The world is now very focused on technology and with information on anything available at the click of a button, using technology has never been more important to increase conversions. Whether this be through email, social media or blogging, all of these have been proven to increase conversions when used appropriately and effectively. Follow these tops tips to succeed in the world of modern technology.

In our latest blog, we wrote about the e-commerce trends for 2018. Altogether, there is one particular trend which will play the most important role in the future of customer service.The AI is revolutionizing every industry today and we believe it is the future of customer care as well. Here is why.

In 2017, the e-commerce segment grew by 21%. Every day, the world of e-commerce is becoming more and more competitive and there are plenty of things to pay attention to. We have picked these 5 trends which are becoming of increasing importance in 2018.

Thomas G. Giglione has over 20 years of working experience as a mediation trainer, commercial mediator and institutional arbitrator. He is an accomplished dispute resolution professional who has mediated in a wide range of commercial cases including class action matters, primarily employment, construction, regulatory, consumer, general contract and business disputes as court appointed Roster mediator for the Supreme Court of Ontario, Canada.

Every business needs to handle negative feedback from time to time. But not every business is capable of turningit into positive engagement. If you follow these 5 basic rules you will always make most of the situation:

A study by Forbes and Rosetta Stone shows the biggest challenge global businesses are facing today is the ability to provide consistent customer care in multiple languages. Not surprisingly, in this era of fast globalization language is the most important barrier. Could technology help us with overcoming it? We suggest so.

Today, we can buy more things online than offline – be it clothes and accessories, hardware, software, or even food and beverages – and we do not even have to be in the same country or the same hemisphere as the retailer. International online shopping is convenient, comfortable, it often fills the need for something we do not have here at home, and it is getting faster with every passing day. Long story short, international online shopping is awesome!

We are living the age of big data with massive amounts of data being created, while only a small part of them gets actionable insights. In fact, there are only a fewareas we can measure better than the quality of our customer care. Are you sure you are getting the most out of your data?

Effective management of your cases is always our priority. This effectiveness does not come from the quantity, but the quality of the data. Therefore, we have used some of the best UX practices to design a dashboard that makes your data approachable and smart. Check out what we have come up with for you.

Every year on March 15th, we celebrate the World Consumer Rights Day. It is an opportunity to promote the basic rights of all consumers and to protest against market abuses and injustices that undermine them. The theme for 2017 is „Building a digital world consumers can trust“. What can e-commerce owners do to build a trusted digital environment? Try these tips.

After visiting the sMind conference in Zagreb on the 6th April, we have only compliments for the organizers. It was so nice to see that the Croatian and Slovenian market are in fact leaders in digital innovations, we saw some great presentations. The level of the conference was really high, everyone was nice and we felt warmly welcome there.

Cheddar has several meaning. I know three: a name of an English village, cheese my daughter likes the most and a brand new project in the ad-blocking story created few days ago by the VRM initiative.

VRM stands for Vendor Relation Management as opposed to CRM (Customer Relation Management). VRM is on the side of consumers and at the same time it claims that this is the best position for vendors as well. VRM is clearly a private market-based initiative which is VERY different from political administrative non-practical consumer-protection topics as we know them from Europe.

More and more articles and presentations at conferences this year deal with the topic of the future of online dispute resolution (ODR). All of the authors argue in favor of a very bright future of ODR. Many commentators speak about the next global reform of judicial systems which is going to happen through ODR technology. I agree with that.

Ever heard of "people first" approach? It's the customer-centric philosophy stating the belief that if you put people first, your customer loyalty will get a significant boost. Founder and president of the Center for client retention, Richard R. Shapiro, wrote an extensive guide of 8 Steps to Guarantee Repeat Business, in which he explains how to develop excellent customer experience.

Vincent Tilman is bMediation’s Principal Advisor and has been developing mediation expertise for over 10 years, particularly in the area of commercial disputes in an international environment. Vincent’s most recent mediated disputes related to construction, real estate, Information technology and inheritance. How does he see the role of ODR in Belgium and what are the biggest challenges his dispute resolution efforts face nowadays?

Online retail continues to be more and more essential to consumers' everyday life. According to E-Consultancy 2015 retail report, United Kingdom's online retail sales reached 52.25 billion GBP in 2015, a 16.2% increase vs. 2014 when the total amounted to £44.97bn. More and more online shops spring to life every day, while technology and software progress grows faster by a minute. What does this mean for online shoppers and how will it effect their shopping experience in 2016?

Gregory Hunt is one of Europe's most experienced advocates of ODR, and a director at one of the leading ODR services in the United Kingdom: the non-profit Ombudsman Services organization. With 21 years of experience in alternative dispute resolution, whom better to ask about the current situation when it comes to consumer disputes?

The eCommerce industry is soaring high from the past few years. With multi-billion dollar markets yet to be tapped, there are a lot of opportunities in this space. Here are some tips to follow if you are planning on starting up – or already have an existing eCommerce startup, which is still a hatchling.

Season of joy and gift-giving is over, with nearly 40 per cent of consumers visiting the stores to return their holiday gift.1 This might initially sound like a bad end of the deal for your shop, but don’t ring the alarm yet and try to see this as a chance to get ahead the curve. Now, what are the most important facts behind the gift-returning and how can your e-shop profit from this January trend?