Customer Service Leadership Training Programme

We believe that delivering customer excellence is a leadership issue. Our Customer Service Leadership Training Programme is designed for managers based in a customer service environment to develop their knowledge and skills to become an engaging leader.

We deliver this programme to management teams within companies and organisations within the service sector, enabling them to learn together to deliver their employer's vision, values and goals. Our Customer Service Leadership Training Programme gets great
results.

Set out below is an example of a Customer Service Leadership Programme that has been delivered to meet a particular company's needs in the hospitality industry. Using our core modules and the Institute of Leadership & Managment's
(ILM) standards, we will design and deliver your very own Customer Service Leadership Training Programme to meet your business needs. The modules shown are half day sessions. However these can be extended or aggregated as required.

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Beyond (noun) something that lies outside the scope of the ordinary experience

Theory (noun) a set of ideas, based on evidence and careful reasoning which offers an explanation of how things work or why things happen

Beyond Theory is an independent training and development consultancy. We provide leadership & management and customer service excellence training and coaching across all business sectors. Based in Northampton, United Kingdom we are the leading employee engagement specialist in Northamptonshire, enabling businesses to improve their business performance by increasing the motivation, professional development and skills of their people.

When and where appropriate, we use marketing leading psychometrics and personality profiling such as Myers Briggs Type Indicator (MBTI),FIRO-B and Strength Deployment Inventory (SDI) to support our business coaching, team building and customer service training.

Our consultancy, training and employee engagement strategies are based on the latest research provided by Chartered Institute of Personnel & Development (CIPD) and Engage for Success. Everything we do is backed by our money back guarantee – if you are not satisfied then you don't pay.