When you care morethan 140 characters

Why do people go to Twitter for customer service? Because it's the last place they know they won't get an automated attendant, outsourced call center or crappy documentation. People want help, from human beings—and they want it now. Twitter is a speedy and human way to respond to customers, but sometimes you need to say more. We built LongReply for people who care more than 140 characters.