Comments:

NEVER again. We bought 4 tree roses in June and they were shipped to us shortly afterwards. All 4 looked dead on arrival but we planted them anyway, thinking they maybe they just needed a minute. Fast forward to now, and nothing has happened. They are indeed dead and I am 99% sure they were dead when we got them. Customer service is nonexistent. When I was able to speak to someone, they were rude and impatient with me. Several calls and emails later, we have yet to hear back from a supervisor/manager, or to get any compensation but a store credit for just 1 of the plants. In one of the early calls, I was told that I ordered the wrong rose for my Zone, and therefore, the plant was not covered by their guarantee. What a lousy policy. Dead on arrival plants should be covered by their guarantee, no matter what zone you're in. I want my money back as I don't want to buy any more of their products. A store credit is useless to me. I just gave them 150 bucks for nothing. Avoid this company like the plague.

On Jul 28, 2017, Jackson & Perkins responded with:

"On Aug 7, 2017 10:29 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Buyer beware! Jackson & Perkins has a terrible replacement policy. I felt so conned in my last purchase with them. I had ordered twice before and been happy, but this time dealing with customer service was the worst. I ordered 5 Iceberg roses. They shipped 3 months later. When I opened the box, they all looked DOA - dead on arrival, but customer service convinced me to wait 3 months (the end of the warranty period) and see if they recovered. 2 did and 3 did not. But by that time, they were all out of replacement plants to send. So they gave me a credit for the 3 plants. I asked that they put a note in the credit to cover shipping (since this is a large cost in J &P land.) It took awhile but they did. The next fall, I called to see if I could get the 3 replacement Icebergs but the price had gone up significantly (I somehow only had a $30 credit from the 3 failed roses) and they wanted to levy the giant shipping fee ($25) again because they couldn't find the note. So I would have had to pay $40 additional - just to replace the plants that were covered under the warranty. I ended up just getting 1 replacement rose instead of the three that were "under warranty." Crazy! It's so much better to buy from a big box store. The plants are bigger for the price, not dead looking, and without the onerous shipping charge.

On Jul 27, 2017, Jackson & Perkins responded with:

"On Aug 7, 2017 10:28 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Posted on June 2, 2017, updated June 8, 2017
I have never had to write a negative review before, and I never figured that I would be writing a negative review about Jackson & Perkins, but I have no choice. I have ordered roses many times from J&P in the past, going back to 1997, and never had any trouble in the past, but on May 17th, I ordered three Hybrid Tea roses and two ground cover roses. Two of the Hybrid Teas were on blowout sales, but the other three were still $19.95 a piece. On May 19th, I received notification that my order had \"shipped\". What it really told me was that all five of my roses were now in a box and loaded on a truck waiting to be picked up by the delivery company, which happened on May 22nd. They arrived in Salt Lake City on May 26th, but too late to make it to the final destination that same day. They were finally delivered to me on May 30th. I opened up the box as soon as I got home, and was truly disappointed in what I saw. The two blow out hybrid teas were bareroots, and looked like the J&P roses that I used to buy. Thick, healthy canes with buds all over them and a good root system. One of the ground cover roses looked ok, and it was decent sized. Some of the petals had yellowed during shipment, but it still had blooms and the canes looked good and overall still looked viable. The other two roses were the real disappointments. The hybrid tea was really small, to the point that roses that I could buy at my local supermarket were much larger, healthier and cheaper, but J&P had always used to be the rose to get. I guess no more. The canes on the hybrid tea were smaller than on the one ground cover rose, and the root system was really underdeveloped, but still had leaves and blooms and I figured would do ok. The last ground cover rose basically arrived dead. The soil was completely dried out, and when I took the plant out of the box and removed the straw, all of the leaves and blooms came with it. I have seen spider webs with more substance than this rose, both in the canes and in the roots. The first thing I did was to take pictures of everything, before I removed them from the box and after I removed them from the box, and then e-mailed customer service about the ground cover rose and included pictures. I\'m still waiting to hear back from them, and unfortunately, I can\'t call and be put on hold for hours during the week, because I actually work for a living. Since the ground cover rose has since been sold out, am I expecting a replacement, no. Am I expecting a credit, no, since after reading other recent reviews, it looks like their customer service department, what there is of it, won\'t do that. Will I use a credit if given one, no, as I am never going to order from this company again. Do I even expect to hear back from the company, no, not really based on other recent reviews. Too bad. This company used to be great.

On June 8th, 2017, Rickster1968 added the following:

I reached out to the Customer Service agent who replied to my posting and gave her the information that she requested along with a vent. She replied back that she had refunded me for the price of the dead ground cover and the potted hybrid tea, which honestly surprised me, as I was expecting to fight to get a refund. I had seriously considered changing my rating to neutral, but the fact that the plants showed up in that condition, I never heard from customer service going through normal channels, but did in a flash as soon as I posted a negative review, still outweigh getting the unexpected refund, and so my rating stays. Will I ever order from them again, probably not, because I can't run the risk of getting substandard plants that are going to have to survive 100 degree plus weather during the summer, and then below freezing during the winter. It's just too bad.On Jun 8, 2017, Jackson & Perkins responded with:

"On Jun 2, 2017 1:58 PM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Posted on May 16, 2017, updated May 22, 2017
I never write reviews and had to do it for this one. This was the first time I ordered bareroot roses/rose plants from them. Just to cut the long story short, highly prices, frail looking plants and terrible customer service. Regret having spent my time and money here. Stay out and there are better online merchants who really care for their customers!!!

On May 22nd, 2017, ranjani added the following:

I had ordered four rose plants and have sent you a detailed email with all the details. This is what happened...Burgundy iceberg and Radiant perfume were both bare roots and the other two were either 2 quart or 1 gallon plant(Disneyland floribunda and wildfire)
The bare roots looked dead even when it arrived, was shocked to see the size of wildfire rose(and I spent $33 almost!!!) Disneyland rose wasn't packed properly and came along lifeless. I contacted the customer service and they said anymore radiant perfume or burgundy iceberg was not available and sent a merchandise credit for the same. I requested them to send a replacement for the two and didn't even know they used up the credit. Finally received our Lady of Guadalupe(instead of radiant perfume) and a burgundy iceberg plant. Why do you call the color as burgundy when the flower is white GOD knows!!! I sent emails to customer service and they never ever replied back. Then I was on the phone each day for 3 or 4 days and on hold for at least an hour or two each time and was told that I'd be assisted by the supervisor(don't even know if you have one) Finally they told me that they had used up the merchandise credit to send the two plants. How could they use the credit without my knowledge when I asked for replacement? I'd be very happy if you guys can replace/refund the purchase amount. Feeling very conned having done business with you. Hope I can expect some reply or help in this matter.

Thanks,
RanjaniOn May 22, 2017, Jackson & Perkins responded with:

"On May 17, 2017 9:10 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

The roses i received were completely thorny, which was not disclosed in description of Rosa Ballerina. cannot use as dangerous to children and pets. They do not supply a return shipping label even if customer pays for it in advance. the ship cost UPS to return these roses would be almost as much as the cost of the 4 plants. J and P have a shipping rate one third of what customers pay to ship same product. i am not happy with the Roses or not being offered a shipping label at my additional expense to return plants. Online the company J and P selling plants was located in San Diego, but plants were shipped from south carolina. took 2 weeks to receive plants from order date. Highly do not recommend doing business with this company ever again.

On May 19, 2017, Jackson & Perkins responded with:

"On May 22, 2017 9:49 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

I ordered $100 worth of roses and plants on 3/25/17 from Jackson & Perkins. The status on their site indicated that they were going to ship my items on 3/29/17. However, when nothing arrived in mid-April, I emailed them. No response. I emailed them 2 additional times. No response. I called. Long wait time. I finally got through to Kayla who told me that there was a rose in my order that was back ordered. As a result, they held up the other 9 items for over a month. She was sorry nobody contacted me.

She then asked if I wanted them to send out the items that were in stock immediately. Of course I wanted that, I live in Texas and it is starting to get hot. I then asked her to price adjust the items to the current price, as many of them had gone on sale. She said she couldn't do that and I should be happy to know that I got my items originally at a discount off the regular price. I told her that I paid a premium to get my items early to get them in the ground early. Now, I wanted to pay what EVERYONE else was paying online, as my items haven't shipped. She refused and I canceled the order.

I can't understand why they wouldn't try to show a small gesture of good faith after being so non-responsive for over a month. VERY DISAPPOINTING. I will now go elsewhere and never shop at Jackson & Perkins again. Shame, I have many roses and trees from them that actually grew quite nicely.

On May 2, 2017, Jackson & Perkins responded with:

"On May 3, 2017 12:28 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

I ordered Eden rose from Jackson Perkins on 1/6, and the rose just arrived yesterday. There have been a significantly long delay in sending these roses out. The roses I received are small and have many weak light yellow long shoots, I called customer care, she admitted that the plants were much smaller this year due to bad weather and late crop, she also acknowledged those weak yellow long shoots. However she said plant them anyway and see if they will grow. The rep said that I have 90 days warranty. When I asked if they can send better quality replacement since weak plants are prone to diseases and can spread disease to my other roses, I don't want to take the risk with these weak plants. Customer service rep said she was not allowed to send replacement or refund under upper management guidance since the plants are still alive, even though she admitted they were small with weak shoots. When I asked to speak to a supervisor, she said she was one of the supervisors. Finally she said the only thing she could do was to forward the photo to the horticulturist and see what the horticulturist will say.

This is such a bad experience. First they send the rose out much later than originally stated, secondly they do not take responsibility for weak plants. They ask us as consumer to spend time and engergy to work with their weak unhealthy plants. This is just not accepable!

Now I just wish that I have never ordered from them in the first place. I want my money back!!

On Apr 28, 2017, Jackson & Perkins responded with:

"On May 1, 2017 11:08 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

I am disappointed and very frustrated. This is the second year I ordered roses from Jackson & Perkins - and I ordered a lot of roses.

Similarly to last year, they came compromised and have not begun growing. They are basically just sticks. Their 48 hour return policy does not make sense for roses that need time to wake up. It has been several weeks. I see similar feedback from others all over.
I took proper care to put them in the dirt and water them immediately.

I would not risk a rose purchase again.

On Apr 28, 2017, Jackson & Perkins responded with:

"On May 1, 2017 11:01 AM, Jackson & Perkins responded with:

I am so sorry to learn that your roses are not doing well. The 48 hours timeframe is to report issues the plants may have upon arrival, not after planting.

I ordered in December 2016. I received no status, but two of three bare roots showed up in late March. I had no warning, and was out of town. They dies, even though they were soaked in water and planted properly. The third plant never arrived. I called and spoke at length to "Marla" who promised to call back. She did not.
I emailed three times--no response.

DO NOT order from this company. Although they used to have a good reputation, they no longer serve their customers. I will report them to the Better Business Bureau in California, as they committed these acts over State lines,.

On Apr 4, 2017, Jackson & Perkins responded with:

"On Apr 4, 2017 11:03 AM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

I found some older J&P gift cards and called to verify if the balances were still valid. The customer service rep told me that the gift cards expire in a year. I mentioned that gift cards never expire in California where I am at but was told that they do expire in Southern Carolina. I am not sure if J&P can sell gift cards to other states and then say that the gc's expire after a year??

I bought most of my rose plants from J&P years ago and am very disappointed with the lack of service I got today.

Buyer beware, this company does not stand behind it's products. David Austin rose company offers a 5 year guarantee on their roses. The 90 day return policy of J&P is ridiculous, what rose dies in 90 days, and what do you really know about a bare root rose at the 90 day point. My husband ordered 2 roses from J&P for me last year for a "moon garden" I was putting in. We purchased 2 Moondance roses. They were supposed to be white, floribunda and fragrant. They've been in the ground one year, and the plants are none of those 3 things. The roses are weak, individual stems that have tinges of red on the white petals. I tried calling to inquire, was told the 90 day return policy is firm, and the agent was not concerned that I said I posting negative feedback about the company. I had just ordered 3 bare root roses from David Austin, and was nervous after the terrible customer service I received from J&P, but was happy to find out David Austin roses come with a 5 year guarantee. In fact, I noticed that one of the roses was not the one I ordered, and they are shipping the correct one out! I asked if it was going to be too late to put the new plant in the ground, and they said not to worry, it comes with the guarantee, so if it doesn't make it, they will replace it. That is the kind of company I want to give my business to. I will not order anything from Jackson and Perkins in the future, I would not recommend anyone else buy from them unless they had no other option. I am giving these roses one more season to see if they perform the way they were advertised, and if not, I'm going to remove them and get replacements from David Austin. If the roses turn around this year, I will update this comment and let you know

On Mar 20, 2017, Jackson & Perkins responded with:

"On Mar 21, 2017 9:02 AM, Jackson & Perkins responded with:

We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. There are many factors beyond the initial guarantee period that can cause an otherwise vigorous and healthy plant to fail, most of which are beyond our control. They include severe winter weather, drought, disease, insect damage, marauding animals, etc. While proper care and winter protection will go a long way toward ensuring your plants will have a long and healthy life, even this can not unconditionally guarantee that environmental conditions will not impact the survival of your plants. Because of this, we are unable to extend our guarantee beyond the initial growing season. We apologize for any inconvenience.

Posted on September 30, 2016, updated February 20, 2017
I purchased three rose bushes from Jackson and Perkins which arrived toward the end of February 2016. The holes for the plants were dug according to directions, The plants were planted, watered, and fertilized according to directions.

After several weeks, two of the three plants were not doing well, having very little growth. I\'ve continued to care for them, but with poor results. On 9/27/16 the company was emailed regarding the issue, and on 9/29/2016 received an email that the warranty for the roses had expired and there was nothing to be done.

\"I am so sorry to learn that two of your roses have not survived. Unfortunately your 90 day warranty expired on 5/24/16 and we are unable to make adjustments pasted the expiration date. Please accept our apology for any inconvenience caused.\"

Having purchased roses from this company for over 25 years, and given the company\'s hard line response, I am reticent to do further business with Jackson and Perkins, as I can ill-afford to throw good money after bad.

In my opinion, their roses are unfit for Texas soil.

On February 20th, 2017, wms1099 added the following:

Additionally, in response to their 90-day policy, I did make a phone call to Jackson & Perkins prior to expiration of their warrant, explaining little growth. I was informed to give them a few more weeks, which placed them outside the warranty period. Their statement of being "unable to make adjustments" should instead read, unwilling to make adjustments.

It is "unfortunate" that Jackson & Perkins has taken this stance. Bad news and negative experience with a company travels fast amongst consumers.On Feb 20, 2017, Jackson & Perkins responded with:

"On Sep 30, 2016 8:58 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service and Guarantee. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, If your plants have received our recommended care and doesn\'t perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue.

To ensure that each living product has adequate opportunity to perform, we\'ve established the following guidelines for reporting problems:

•Roses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact within 90 days of delivery.

◦For plants received in Fall, contact us by May 30th of the year after receipt.

I am so sorry to learn that you disagree with our guarantee policy. We do our best to ensure that all of our products arrive in excellent condition. Our plants are ready to go into your garden upon arrival. If the plant material does not arrive with a viable root stock, please let us know right away. As stated: "...we will gladly resolve the issue, offer gardening assistance, or provide a company credit equal to the value of the product." As you stated when you called you were advise to allow a few weeks and re-advise us, even though it pushes you outside of the Guarantee timeframe we extended the warranty to allow the extra time. However we do not extend into the Fall season, we would have needed to be contacted within just a few weeks. Send me your order information and let me investigate for you please.

I ordered 4 wreaths. With shipping costs of $14-$16 each, I assumed timely shipping. After a week, the products had not arrived. I called to cancel the order as I found another company with one-day shipping.
I emailed J & P numerous times to stop shipment. No response. I wrote again and finally got a response about 10 days later..."Oh, those shipped. Sorry." I wrote again to say we would return the wreaths as I ordered elsewhere and the products were already delivered...with free shipping! No response after that. This was especially disappointing as J & P slashed prices on the products I ordered and started free shipping.
Customer service with this company is non existent. I will never order from them again.

On Dec 15, 2016, Jackson & Perkins responded with:

"On Dec 19, 2016 2:12 PM, Jackson & Perkins responded with:

Please accept our apology, during the Holiday season our emails do get many days behind due to the sheer volume we receive, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Oct 8, 2016
The shipment arrived on time and was cleverly packaged. However, I was extremely disappointed by the poor quality and condition of one of my 2 plants I ordered( one-quart roses). One was in good condition with nice green foliage and appeared healthy. The other was nearly dead, with many leaves having fallen off and the other mostly quite yellowed. I have planted both and the healthy one is doing fine, while the other is now basically leafless, although it does appear to be "hangin' in there", with the thorny stems still green and one stem with a few green leaves that seem to be ok. Being my first foray into mail order gardening, perhaps my expectations were too high. In any event, I'll most likely go to brick and mortar nurseries in the future, although it is difficult to find large selections. I was hoping for a better outcome.

On Nov 11, 2016, Jackson & Perkins responded with:

"On Nov 11, 2016 5:45 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

I received my order yesterday of 13 different plants. I ordered them 2-3 months ago and I have been waiting for the optimal planting time to receive them. They look really, REALLY bad! I called right away and spoke to a representative that was kind and she is still helping me. I was told to take everything out of the packaging and let them sit in the shade for 3 days. After 3 days I am to send another batch of pictures to her. It has been almost 24 hours since they arrived and they look even worse today. I'm very concerned that I'm about to lose my money on dead plants. There are maybe 4 of the batch that look like they might make it. They were/are so wet, that I'm concerned that even those 4 are going to be rotten at the base and the roots. I honestly just want my money back for the entire purchase and to be done with it. From yesterday's conversation though, I do not think it's going to be that easy. It feels like it's going to be one excuse after another on why the purchase can't be refunded. I'm extremely disappointed. I've been waiting all this time and now not only do I not have anything to show for it, I'm out $170. I will do as I was asked and keep taking pics each 24 hours until Monday and then reach back out. It's very disappointing to have received them like they are and even more disappointing to have to wonder and worry that it won't be handled appropriately.

On Oct 7, 2016, Jackson & Perkins responded with:

"On Oct 7, 2016 2:15 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. You are covered under Guarantee and we will stand behind our Guarantee to insure you are taken care of. I would like to review your account so that I may bring a better resolution to your issue.

I received 3 roses as a gift from my father-in-law. He has ordered Jackson & Perkins' roses for over 25 years. The roses were delivered in a pile of snow, at the end of April. The delivery was delayed 6 weeks from the original ship date due to the extended, cold winter in CO this year. I called J&P to inquire about what to do with the roses since the ground was still frozen. The rep advised to put the roots in a bucket of water until the ground thawed. It took several weeks for the ground to thaw. After planting the roses, we watered and waited. None of the 3 roses ever bloomed. I called to discuss options with J&P. The rep said, I am so far out of the 90 day warranty period, there is nothing she can do. I asked the rep to forward my call to a supervisor. I did not receive a call back from a supervisor, so I called again. Today, I spoke with a supervisor who told me she had to stand by the 90 day warranty, and the bad weather this spring was out of the company's control. The 90 day warranty limit is not printed on my gift invoice. There is, in fact, no information on the invoice - it is merely a packing list. I am left with 3 dead roses, a wasted gift, and no option to make the situation better. J&P has TERRIBLE customer service and is not concerned with correcting an awful situation. I will never order anything from this company. I will share my story with my friends, family, neighbors. I will tell my father-in-law to NEVER order from J&P again - especially as he establishes a brand new garden at a new home. Be forewarned, do not order from J&P. *My order # was SO1689058

On Sep 20, 2016, Jackson & Perkins responded with:

"On Sep 20, 2016 12:19 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

I ordered a Hybrid Tea Rose from Jackson and Perkins last spring. I planted the rose plant per instructions in good soil but the plant stayed dormant all spring and summer and it never leafed or bloomed. The plant didn't look very healthy when I received it but I thought that I could give it good care and make it come to life. I was wrong. So I thought that maybe I just unfortunately happened to get a bad plant. I ordered another Hybrid Tea Rose plant from them this spring and I also ordered a Hybrid Tea Rose plant from another online nursery at the same time. When I received both plants, I planted them in the same area with same type of soil using the same planting techniques. The plant that I ordered from the other online nursery started leafing out within weeks and after about six weeks it started to bud roses. The plant that I ordered from Jackson and Perkins stayed dormant and it eventually died just like the first Hybrid Tea rose plant that I had ordered from them the previous spring. The plant once again didn't look healthy when I received it, but the plant that I received from the other online nursery looked green and healthy. It is a shame that a big nursery like Jackson and Perkins are sending people dead bad plants. I don't know how they can stay in business this way. I wouldn't order another plant from this company if they were selling them for $1, and if I could give them a 0 rating I would. Don't waste your money on their worthless plants.

On Sep 8, 2016, Jackson & Perkins responded with:

"On Sep 12, 2016 10:45 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, we ask that if a plant or product arrives damaged or dead to please contact us within 48 hours. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
•Roses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact within 90 days of delivery.
◦For plants received in Fall, contact us by May 30th of the year after receipt." We apologize for any inconvenience caused.

If you will email me your order numbers, I will be more than happy to look into a better resolution for you.

I ordered four muhlenbergia capillaris, muhly grass, plants online with Jackson and Perkins. Prior to my order I made a phone call to their company inquiring as to the viability of their being zone 4. I intended the grasses to be an annual in my zone. I do not have conditions for their being perennial. When I received this order, the grasses appeared to be in a state of dormancy. I planted two of the grasses in one location, the other two in a different location. Finally by July 2, 2016, it was apparent the plants were not viable. Around July 7, 2016, I contacted J&P to explain the situation. They told me they wouldn't warranty the plants since I'm zone 4. I explained my intentions being only annuals, that the plants never showed signs of life. I'm a modest intermediate level gardener. I know "dead plants". I thought I'd reach out to J&P again in hopes of reaching a representative that understood what my issue was. Again, she repeated their policy, no credit if I buy a plant not designated for my zone. After serious thought, I called my credit card co. to register a complaint. The credit card co. has issued a temporary credit to me while reaching out to J&P for their response. I have made my last purchase to J&P. I shouldn't have to go to this extent to reach an amicable resolution. The amount of the purchase is $27.28, not significant. The issue is I received "dead plants" from the beginning. If all of their customers are treated in this manner, it's a sad tribute to the company. I've been self employed. Customers are the bread and butter of a business.

On Jul 12, 2016, Jackson & Perkins responded with:

"On Jul 13, 2016 7:55 AM, Jackson & Perkins responded with:

I am so sorry to learn the condition of your Muhlenbergia plants upon arrival. As stated in our Guarantee, if any product was damaged in shipping or dead on arrival, notify us within 48 hours from receipt. Not knowing when you received your shipment I would like to look over your order. Unfortunately our Guarantee does state that plant ordered outside of the recommended hardiness zones will not be covered under guarantee. However, email me your order number or the name and address on the order and let me look into this for you.

Just received my potted Ballerina's yesterday and I am not happy. Half the leaves were yellow, looks like they sat in a hot truck all weekend. I planted them yesterday afternoon and this morning the leaves started falling off.

I notified J&P and requested replacements, they told me I had to wait 3 weeks. In 3 weeks it will be July and no replacements would survive.

On Jun 7, 2016, Jackson & Perkins responded with:

"On Jun 7, 2016 2:13 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

In the words of a famous comedian, "You can't fix stupid." After close to 30 years of doing business with Jackson & Perkins there is nothing left to continue doing business with a totally failed company. It all started when the buy-out by Harry & David, the start of the downfall. Metallic tags? None but stupid vinyl that blew away in any wind. Later the bankruptcy with the reduction of talented order staff. Then California's worst drought in a century leaving us to receiving sub-standard quality bare-root stock, many arriving with brown or dead stems that would not take after planting twice in two years. Both complaints having argue credit for. Shipment began from California to South Carolina to North Carolina to Virginia, finally arriving at my home in New Jersey. The roses in every case completely dry. Another stupid decision in marketing. Then being told that all Jackson & Perkins roses were raised in South Carolina by sales was another lie! Orders this year the first of 6 were to be in quart containers arrived peace meal over a long period of time. The the second order containing a quantity of six some being replacements for two that couldn't be delivered with the first order. That was the final blow! I canceled the order. I will not have a connection with Jackson& Perkins again in the future. I now have connected with "Heirloom Roses" out of Oregon that ships all live roses in gallon containers with free shipping without volume orders to get free shipping and a sales staff that serves the customers with the highest regard. I'm done, you just can't fix stupid because stupid is what stupid does!!!!

On May 7, 2016, Jackson & Perkins responded with:

"On May 7, 2016 12:36 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Where to begin? Terrible product quality ( Charlie Brown wouldn't have bought these pathetic scrawny little rose bushes! What I saw on line and what I received were completely different. Their customer service department has plenty of excuses but no real answers. I was told the "demand" for roses has caused the quality of rose bushes to decline hence the "small" bushes that were delivered. Really? Not only that they substituted a different plant for something else because it didn't meet their "high standards" ( hate to imagine what the other bush looked like ) without informing me and when I complained I was told it was my responsibility to make certain my order was correct and to check the progress of it every day!. Who has time to do this? I now have to return a box of garbage back to Jackson and Perkins at my own expense and wait for a refund ( I was adamant that under no circumstance would I accept a credit ) and I would highly recommend that anyone wishing to order roses online think twice about choosing Jackson and Perkins! And just so Jackson and Perkins knows my order number was WEBJP1758300 if they care to offer a plausible reason for supplying such poor quality at such a ridiculous price. Thank you.

On May 3, 2016, Jackson & Perkins responded with:

"On May 4, 2016 3:56 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me directly with your order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

In March, I purchased 13 plants (3 roses & 10 perennials) from Jackson and Perkins. All arrived well except one Lithodora ' Crystal Blue' which appeared to be in shock on arrival. After planting, the other plants did well but this weak plant died off within two weeks. I contacted J&P and their response was that zone 8a was outside their recommended planting zone for Lithodora ' Crystal Blue' despite the other Lithodora ' Crystal Blue' plants thriving. I could understand if this was June to August but really...the April temperatures were supposed to be the reason? Furthermore, Lithodora ' Crystal Blue' is recommended for zones 5-9 by many internet sites and does great with partial afternoon shade in my zone 8a region.

Be forewarned, they will use any excuse to not warranty plants damaged in shipping.

Respectfully,

Chaztexs

On May 3, 2016, Jackson & Perkins responded with:

"On May 4, 2016 3:46 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

I bought my mom 3 roses for Christmas from Jackson Perkins and she received them today in time for spring planting in her area. Here is the problem. They were out of stock of one of the roses so they substituted a container rose (I didn't order, nor does my mom want a container rose) for the out of stock bare root rose (that I did order) When I called to get it exchanged for a bare root rose and explain our disappointment; I was told that I would have to pay a 20% restocking fee. WTF - I have to pay for your mistake?? Per their Product Guarantee they state they can substitute for an item of greater or equal value. Wouldn't it make sense that it at least be the same TYPE of item? It also says in their "fine print" that non-defective tools and gardening accessories will incur a 20% restocking fee. A container rose is neither a tool nor an accessory. I made 2 calls to Jackson Perkins and the customer service representatives were incredibly rude. Finally got to a manager- OH MY she was even worse! What a horrible organization. Looking for another place to order some pretty roses for my mom.

On May 2, 2016, Jackson & Perkins responded with:

"On May 3, 2016 9:34 AM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

I have bot more than 50 roses frm J&P over the last 20 years and never had a problem.
3 years ago I ordered 3 new climber roses and within two months of receiving them I called J&P to complain that the quality of the roses was really bad but I was told to give them time to catch and grow.
Within a year one completely died out and another was struggling( looked green but no growth on it) .
The third thrived and was doing very well. I called J&P periodically to complain / report on the situation but did not get any solution.
Now three years later while one is growing and doing well,
the other is still just a small green stump in the ground and has never grown. Two out of three roses were Lemons.
When I last called J&P I was told that they only warrantied their roses for some thing like 90 days or six months or some thing like that.
If not for my earlier experiences with J&P which were all good, based on just this last experience of mine, I would have said that this business is a fraud. I doubt I would risk buying any other plants from J&P.

On Apr 20, 2016, Jackson & Perkins responded with:

"On Apr 21, 2016 11:18 AM, Jackson & Perkins responded with:

I would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Posted on May 19, 2015, updated April 4, 2016
At one time, Jackson & Perkins was a wonderful company, but since it is now a part of Wayside, the so called customer service is practically nil. The three roses I ordered came with tons of yellow leaves, though they look great now under my care, but my emails re another issue were never answered, and it took many calls to get through to a customer service rep, who sounded as if she were bored to death. I am crossing this company off of my list.

On April 4th, 2016, salviagirl added the following:

I ordered three roses which died not long afterward. I requested a refund, but I was told no refund, just a credit, BUT they refused to credit the $15.99 for shipping. Now, I am expected to use the credit for more roses and pay yet another shipping fee. I don't want to order more roses from this company, but am now forced to due to the refusal of a refund.

A customer has to go through so much trouble to get an issue rectified, and then only partly rectified. Apparently, Jackson & Perkins doesn't care about losing a faithful customer of decades.

I am so sorry to learn the condition your roses upon arrival, and glad to learn that you were able to nurse them back to a healthy state. I apologize you failed to receive a response to your email inquiry. During the peak season it can take several days to get a response due to the volume of emails we receive daily. If you have any issues you need resolved, please feel free to contact me directly at my email address below. I will be happy to assist in bringing a solution to your issues.

I have been ordering roses from J&P for nearly 30 years now. I placed my order for 2 Outrageous and one Aromatherapy in January this year. After placing my order, I emailed them to ask them to ship in March, foregoing any guarantees, so that I could start them in the greenhouse right away (as I live in Alaska and my roses are kept in cold storage for the winters at great expense). I've been trying to get more of the Outrageous for 3 years now, always sod out early. So excited that I got my order in early! Today I get an email that says they've shipped the Aromatherapy, that's all. I called them right away. Nope, don't have any Outrageous, can't tell you why. Ok, don't you let people know that the order they placed 3 months ago and you said you had the item and now don't? I'm sorry ma'am. I said I'm not paying shipping by air to Alaska with an additional up charge of $20 for 1 plant. I would like a refund please - sorry, we can't do that until it returns to the warehouse and THEN process your refund within a few weeks. I said no, you are not getting my money for a month. This is almost a 'bait and switch' - we'll sell you 10 roses but when it comes down to it, we don't have them so will send you the 3 we now have left in stock. So no help out of customer service! I called my credit card company and they are putting a hold on payment and they agreed this is an unfair business practice. I can not believe that Jackson and Perkins has gotten this bad thanks to Parks Seeds ownership! I ordered in JANUARY, and they can't even send me an out of stock notice? What happened to the grand rootstock we used to get? And here you go Angela with J&P, #WEBJP1654500, there's the order number. I see your the one stuck with replying to all of the negative complaints.

On Mar 29, 2016, Jackson & Perkins responded with:

"On Mar 29, 2016 11:30 AM, Jackson & Perkins responded with:

I am so sorry to learn of your disappoint and inconvenience caused. Actually what happened with the Outrageous roses this year was a quality issue and our growers let us know just recently that he would not be able to send us the roses as expected this season. These last minute notifications can really cause a lot of inconveniences for our customer mainly and for us. I apologize that you were not notified of the cancellation of Outrageous on your order in early March. If you truly do not want the Aromatherapy rose just let me know when the package is refused and I will go ahead and do your refund. UPS has it scheduled for delivery tomorrow, 3-30-16. Again I am so very sorry that we have disappointed you and that we failed to contact you about the cancellation.

Jackson& Perkin's own horticulturalist helped me to pick out my rose that I purchased on their website. I spoke to the horticulturalist 3 times and asked questions about roses for the zone where I lived, my lighting, and if the rose could grow in a container. THEY RECOMMENDED THIS ROSE TO ME. Now that it is dead, they refuse to honor their warranty:

Thank you so much for contacting us here at Jackson and Perkins! We value our customers’ comments and questions highly, and we appreciate hearing from you.

I apologize but this rose was ordered outside of your zone therefore no adjustments can be made.

Again, thank you for writing to us. If you have any further questions or comments, please do not hesitate to contact us. To help us serve you better, please use the Reply button to respond so that all previous communications will be included. Thank you for gardening with Jackson and Perkins!

I'm done with this horrible company with dead plants, zero integrity, and useless customer service. Ordering from them was a major faux pas. I wish I could have a do over, and I'd order elsewhere.

On Mar 24, 2016, Jackson & Perkins responded with:

"On Mar 25, 2016 11:32 AM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. I am going to look into the issue, if the Horticulturist recommended the rose you, we will make an adjustment for you. Please email me your name, address, and order number so that I may help you with this situation.

I am deeply disappointed with the recent communication and purchase of hybrid tea roses from J&P. When I had recently bought my home it came with a tagged J&P rose (called pink and white). I could not find any information so I emailed them for more information about the rose and their reply was 'we have recently lost all of our archived information on our roses' (basically) we can not help you at all. Really? Aren't you in the breeding business- I would hope your breeding history would be a little more important than just -oops it's gone. My next negative encounter came when I purchased hybrid tea roses. In total I had ordered 16 roses and 10 arrived in the first shipment. The grafting was poorly done (at best) and it was difficult to cut back the numerous canes (one rose had 10 canes) to create the desired open vase shape for growth. Canes were split at the tops-it looked like someone had cut them with a butter knife and ripped the tops off. Horrible! I called, reported what I saw and cancelled the other 6 roses in my order and decided to make the best out of what I had. Now, 8 of the 10 roses I have have cankers on the canes and I've had to cut them back even more. All I can hope now is that my other roses will not be infected. I will NEVER buy from J&P again which I write with a heavy heart as they used to supply great plants. I hope these reviews are really taken seriously! J&P, from my experience and recent reviews here, it sounds like you really need to get your act together!

On Feb 25, 2016, Jackson & Perkins responded with:

"On Feb 26, 2016 10:54 AM, Jackson & Perkins responded with:

I am sorry I was unable to contact you directly, without your personal information I cannot locate you in our files. I would like to assist in bringing a solution to your issues. Please email me directly, your name, address, and order number so that I may help you with this situation.

I ordered a rose from Jackson and Perkins as a Christmas Gift to ourselves. I am an experienced gardener and I have ordered online from other nurseries with great success. With all of my winter-placed orders, I have received my plants at the end of March or early April since I live in Zone 5. I received an email on February 1 stating that my rose had been shipped. I was aghast. It has regularly been below zero and they were sending me a rose when we would still have another 6-8 weeks of hard frosts? I can't even dig in the ground right now! I let them know this and they advised me to pot the plant or to keep it wrapped in wet paper towels for the next 6-8 weeks. This is ridiculous! I need to do extra work because they shipped something too early? When I checked their website it said that Zone 5 plants would ship March 21. I couldn't understand why they would have shipped this on Feb. 1. The answer came when I checked their Hardiness Zones which listed my city as a Zone 7. I have absolutely no clue how the USDA map can claim this (it says that our lowest winter temperatures are 0-10 degrees, it is presently -6 degrees and this is not at all unusual - I have lived here my entire life). I sent them information from our local botanical garden which explicitly says that our northern region is between zones 4-6, and with our particular city in a zone 5. Not only are we not a zone 7, we are not even close to it! Looking at the shipping dates of other places I have ordered from - they delay Zone 7 shipments until the end of March. I cannot believe they would be this inept. I wonder if this is a ploy so that they do not have to deal with refunding people for plants as they only seem to have a warranty for so short period after shipment.

On Feb 3, 2016, Jackson & Perkins responded with:

"On Feb 3, 2016 1:20 PM, Jackson & Perkins responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the information provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. I will be more than happy to issue you a replacement to ship at the proper planting time for your region. We apologize for this early shipment and want to help resolve this for you. We at Jackson and Perkins would like to make your experience better

In 2015, ordered Midas touch rose. Arrived, planted, it died. I am experienced gardener.
Called and was sent replacement but it wasn't easy getting getting them to send it. Had to call several times. Replacement was black with white fussy mold all over it.

Have send email and even wrote letter to director of customer service and have gotten no response.

Was very disappointed given good prior experiences but now I know why. Is not the same company.

Having similar issue with wayside and also no response. Since they are really the same company, I guess I shouldn't be surprised.

Have bought TONS of stuff from both in the past. I will be calling both to have them stop sending me catalogs.

On Jan 12, 2016, Jackson & Perkins responded with:

"On Jan 12, 2016 4:33 PM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Wow, am I disappointed. I should have read the reviews here instead of relying on their "reputation" and my past experience years ago.

I ordered three rose specimens and two honeysuckles. SIX weeks later, I received my plants. Or should I say dead, diseased nightmares? The roses have black spot and ROSE MOSAIC!!! This from a company that prides themselves on mosaic-free specimens! The honeysuckles have die-back and have been eaten by bugs. I checked the packaging and there were no critters in there at all so J & P had the gall to ship them to me in this condition!!!! And, when I called to request a refund, they made me send pictures (not a problem, I sent eight) to confirm my observations. So much for "we'll make you happy no questions asked." Right.
Do yourself a favor and order elsewhere, my sad little plants are going right to the trash.

On Oct 14, 2015, Jackson & Perkins responded with:

"On Oct 14, 2015 11:47 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

I also have stopped ordering from J&P. When they were based in Oregon the quality was far superior than now. The last roses I received from them several years ago were of poor quality and arrived almost dead. I never even bothered to send them back or ask for a refund. They have gone downhill and I will not ever order from them again!

On Sep 19, 2015, Jackson & Perkins responded with:

"On Sep 21, 2015 8:55 AM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Posted on September 8, 2015, updated September 8, 2015
Please DO NOT order from this company. Their product is inferior and they will overcharge you. I order 3 rose bushes (\"Our Lady of Guadalupe\", \"Wildfire\" & \"Gemini\") as well as a few other plants. I followed the instructions they sent with the plants. All plants had sufficient sunlight, drainage, soil, fertilizer, water, etc... The entire order failed with the exception of the Guadalupe rose bush which was planted in the same flower bed as the other rooted out rose bushes. The Gemini and the wildfire did not even leaf out. They were dead upon arrival. When I attempted to contact them on this issue, they stated that the product was not properly cared for so they couldn\'t issue a credit, send healthy roses/flowers, or refund 80% of purchase price knowing that one of the rose bushes was healthy and was cared for in the exact same manner as the others that were dead upon arrival. They were not listening to my concerns or paid any attention to what I said. It was all my fault. Their customer service is poor. They will shift blame at all costs to avoid loosing money to their business when in fact they will loose more business and money by treating their customers unfairly. Very unsatisfied and disappointed with this company.

On September 8th, 2015, Kyrakaos added the following:

In addition, as you can see from the recent negative reviews all over the internet, this company is going downhill fast. Either their suppliers are giving them poor quality product over the past few years or they are not caring for their investment properly as they accused me of doing to the dead bare-rooted rose bushes they shipped to me. I wish that I had done more research on this company before ordering from them. They seriously need to hire qualified professionals to care for their product or switch vendors. If they would respond and address the negative inquiries and concerns before the customer took their concerns and frustration to forums and reviews online, they wouldn't get so many poor reviews online. Maybe invest more in their product, hire qualified certified horticulturists, change vendors, and invest more in customer service (follow up calls/emails), etc...they might be able to improve their company over time. This is just a joke. On Sep 8, 2015, Jackson & Perkins responded with:

"On Sep 10, 2015 4:41 PM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. Our professional horticulturist are here to offer gardening advice and to answer your gardening questions. We ask that if a plant or product arrives damaged or dead to please contact us as soon as possible. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. Our guarantee states: "If any product was damaged in shipping, please contact us immediately.
To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
•Roses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact us by June 30th of the year received
◦For plants received in Fall, contact us by June 30th of the year after receipt." We apologize for any inconvenience caused.

I bought 2 Mr. Lincoln rose bushes from Jackson & Perkins. Both were planted as per instructions provided. One is alive and growing, though has yet to bloom. The other is dead and has never sprouted anything. I called Jackson & Perkins and was told there was nothing they could do as the warranty expired 2 days ago. This plant was dead when it arrived. I will never buy another thing from Jackson & Perkins, nor any of my friends who are thinking of buying plants from them.

On Sep 2, 2015, Jackson & Perkins responded with:

"On Sep 2, 2015 12:23 PM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service and that one of your Mr. Lincoln roses failed to survive. Please email me your order number or complete billing address (including zip code), and any other pertinent information to assist you. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution and/or understanding to your issue.

Posted on July 31, 2015, updated August 23, 2015
The bare-root rose I received from Jackson and Perkins (order number WEBJP1344936, ITEM NUMBER 45779) had broken dormancy with nearly two inches of new growth on all the canes and had obvious severe root rot as evidenced by extensive peeling of the outer root covering, revealing white deposits, and by three or more inches of brown, dead centers. There was a large lump of clay on the roots, suggesting that it was grown in clay, which may explain the extensive root rot. After immediately contracting them about my concerns, providing photographs, I planted it as directed by Jackson and Perkins and gave appropriate care, but it was dead within three weeks. In their first e-mail, they completely ignored my claim of a root fungus and suggested that I determine if the rose was a live by scratching a cane to see if there was green tissue. Next, I suggested having root tissue examined by a lab at Iowa State University, but Jackson and Perkins did not agree. Finally, they offered me store credit for the price of the rose without including shipping and handling.

This was not a satisfactory solution because I certainly did not want another of their roses and so I would have to buy something I did not want and pay shipping and handling costs. They sent me a rose that was obviously infected with a fungus, which could have infected my other roses, debated with me about the problems with it, and then made me pay for the shipping and handling of the diseased rose. This was far from satisfactory customer service. In contrast, Reagan Nursery gave me a full cash refund, including shipping and handling, for a rose with a damaged cane.

I plan on sending this e-mail to several state rose societies in the hope of helping others avoid frustrations with Jackson and Perkins.

On August 23rd, 2015, LoneSomeGeorge added the following:

After the July posting, Jackson and Perkins refunded the total cost of the rose bush, including shipping and handling, thereby satisfactorily responding to my complaint.On Aug 23, 2015, Jackson & Perkins responded with:

"On Aug 1, 2015 8:11 AM, Jackson & Perkins responded with:

I am writing regarding the feedback on your late Spring shipment of the Fragrant Cloud rose. We are so sorry that your rose arrived in poor condition, our normal Guarantee policy is to adjust orders with credits to be redeemed on future orders. However due to the nature of your concerns, I have made the adjustment to void your credit and refund the Visa card used to make the purchase in full, including shipping. It has been and always will be our policy to promptly resolve any issues with our products or services. Again we apologize for any inconvenience caused.

I ordered 2 roses in February and they were delivered here on the border of zones 5 and 6 with 3 feet of snow on the ground. I followed the directions of wrapping the roots in wet newspapers but they never showed any life until june. they still look runtlike and no sign of blooms .

On Jul 10, 2015, Jackson & Perkins responded with:

"On Jul 13, 2015 8:23 AM, Jackson & Perkins responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to help with this problem but are unable to locate your order with the information provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to the address below. Once received we will review your records for possible adjustments.

Purchased 8 toses earlier this year. This was my first purchase and I made the purchase because I have several in my yard from my husbands deceased grandmother. 8 roses that spanned over 2 orders. All the roses are dead but 1. We followed the instructions and care guide, they are planted where other Jp roses are growing and where only 1 of the new ones survived. I contacted the company to advise my concerns. When i proceeded to follow up about the previous contact I was given the tun around and ultimately denied any warranty being stated that there was no record of my contact and that it is now past the deadline I was unaware of. $180 worth of dead roses in my yard they refuse to honor simply because the employee I spoke to failed to document that I had contacted them prior to the deadline. Very dissatisfied with this outcome and outraged. You make your contacts, make further then find out of deadline and get told you're out $180 because their employee failed to follow procedure. Not right at all.

On Jul 10, 2015, Jackson & Perkins responded with:

"On Jul 13, 2015 8:31 AM, Jackson & Perkins responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to help with this problem but are unable to locate your order with the information provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to the address below. Once received I will review your records and make the appropriate adjustments.

NEVER NEVER NEVER again will I ever order from Jackson Perkins again and I warn you all too! I ordered 2 tree roses from them and they came looking bad. But since I have had tree roses every year I though I could baby these back to health. No such luck so I called before the June 30 th deadline and you know what I was told.....they are not for my zone. I am a zone 4 and these are for a zone 5 and above....what the heck???? I just got them they were NOT over wintered and I have grown these for years....although not for 3 years from JP...I got them at my local nursery barefoot. They were not available this year so I gave JP another try....boy was I wrong. This is just unacceptable...... 3 weeks and they are dead and it is because of my growing zone.....this company is a joke if this is the way they stand behind their guarantee....

On Jun 4, 2015, Jackson & Perkins responded with:

"On Jun 5, 2015 8:52 AM, Jackson & Perkins responded with:

We are sorry to learn of your disappointment with our service. Please accept our apology.We are so sorry that your tree roses failed to survive. Although you just planted these this season, our Guarantee does state: "Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation." Ordering outside of the recommended zone voids the warranty on the plants and no adjustments can be made. We apologize for any inconvenience caused.

Posted on May 4, 2015, updated May 4, 2015
My first experience with this company in 2013 was quite good. Great bareroot product, shipped timely, and nice healthy thick canes. Sadly it all went downhill. Re: Order numbers: WEB003874996 and WEBJP1229524. The first listed order was placed in spring 2014. The bareroot roses I ordered (4 of them) arrived with little root and small, spindly canes. Out of 2 Mardi Gras and 2 Honey Perfume floribunda roses, only 1 floribunda (honey perfume) made it. I contacted customer service and was told that the product warranty expired on July 30, 2014. These roses didn\'t even last a year and no offer for replacement or adjustment. The second order, placed this spring, was also disappointing. I ordered 1 grand prize floribunda and 2 outrageous floribundas bareroot. Again, the product I received was ridiculously puny with little root and small canes. For the money I spent I expected a quality product. After another disappointing year and terrible customer service, I will no longer purchase from this company.

On May 4th, 2015, EGD0324 added the following:

After an email with the service rep Angela, it was clear that this company does not stand behind their product. Roses are only guaranteed until June 30. The problem was not getting the plant established (even though they were quite small), the problem was the root quality. If you sell a quality product, it should be able to live a year. No offer of adjustment or replacement. I have cancelled my current order and will never order from this company again. Based on the reviews I've seen, it looks I'm not the only one!On May 4, 2015, Jackson & Perkins responded with:

"On May 4, 2015 11:14 AM, Jackson & Perkins responded with:

We are so sorry to learn that you were disappointed with our guarantee policy and the quality of the roses last year and this year. If you will email me directly I will be happy to assist you.