Rebate Information

Frequently Asked Questions

Kingston provides the following information to our customers with rebate questions so they can determine the disposition of their rebates. If you've submitted a rebate and have subsequently been notified that your rebate will not be paid, please do not panic. Simply read the FAQs below to see if your questions are answered.If you continue to have questions, you can always call us at: (800) 835-6575 (Monday - Friday, 6am - 5pm Pacific Standard Time)

A NOTE ABOUT THE REBATE PROCESS - PLEASE READ:

Rebates are, by definition, an agreement between the manufacturer and the buyer. Kingston, as a manufacturer, is responsible for the fulfillment of rebates that have been properly submitted. The customer, in turn, is responsible for reading, understanding and following the rules, terms and conditions set forth within each rebate. If a customer fails to follow all of the terms and conditions, the rebate will not be paid. We feel this is a fair deal. If you fulfill your end of the agreement by following the terms and conditions of the rebate, we will be happy to fulfill our end of the agreement.This FAQ should help you to properly prepare your rebate for submission and/or answer common questions.

What is the status of my rebate?

You can check the status of your rebate by visiting the following URL: https://rebatetrack.com/quick/track/kingstonIf you do not find the answer you are looking for, contact Kingston Customer Service at: (800) 835-6575 (Monday - Friday, 6am - 5pm Pacific Standard Time)

What do I do if I sent my rebate in after the deadline?

Kingston clearly states the start date, the end date and the postmark requirements for every rebate. If you sent the rebate in after the deadline, then your rebate request will be denied.

I can't tell the difference between the UPC code and the Barcode

The UPC looks similar to a barcode but is easily identified.For all Kingston products, the number below the UPC begins with "7406"

Can I send in more than one rebate in the same envelope?

Rebate terms and conditions can vary, so please refer to the Terms and Conditions for your particular rebate.

If I bought more than the specified number of items, can I get a rebate for all of them?

There are always quantity limits, but those limits may vary from rebate to rebate. Please refer to the Terms and Conditions for your particular rebate for more information.

Why won't you ship to PO boxes?

Unfortunately, rebates are subject to high levels of fraud. The perpetrators of rebate fraud often use PO Boxes to receive their payments because they afford them a high level of anonymity. We realize that there are people that legitimately use PO Boxes as a primary mailing address. However, we as a company must protect ourselves from this sort of fraud… so submissions using a PO Box as an address will automatically be denied.

Can I send in a copy of my receipt as proof of purchase?

Depending on the rebate, you may be able to send in a copy of your receipt. Please check the Terms and Conditions of your rebate for exact requirements. Generally speaking, however, the original receipt is often required.

Why do we allow copies of receipts on some rebates and not others?

This is predicated on our agreements and relationships with the companies through whom we offer the rebate.

Another reason we often won't accept copies of your receipt as proof...

A popular method of fraud is to buy the product, make multiple copies of a single receipt and then make multiple fraudulent rebate submissions. By requesting the original receipt, we completely remove the ability of criminals to commit fraud in this manner.

I used Google Check Out when purchasing online, is a packing slip or confirmation email suitable proof of purchase?

NOTE: If you utilized Google Check Out, you did not purchase from Google. Google Check Out is a back end process used by online resellers. You've purchased from an online reseller, not Google.To acquire a valid proof of purchase that is acceptable for rebate purposes, please do the following:

Go to the website from which you purchased your Kingston product

Go to the "My Account" section of their website and log in. You will be able to access your order history from there.

Locate your order and display it on the screen.

Print the order screen and use that as your proof of purchase.

Unless otherwise noted on the terms and conditions of your particular rebate, email confirmations and/or packing slips will not be accepted.

I purchased online, is a packing slip or confirmation email suitable proof of purchase?

NOTE: If you utilized Google Check Out, you did not purchase from Google. Google Check Out is a back end process used by online resellers. You've purchased from an online reseller, not Google.To acquire a valid proof of purchase that is acceptable for rebate purposes, please do the following:

Go to the website from which you purchased your Kingston product

Go to the "My Account" section of their website and log in. You will be able to access your order history from there.

Locate your order and display it on the screen.

Print the order screen and use that as your proof of purchase.

Unless otherwise noted on the terms and conditions of your particular rebate, email confirmations and/or packing slips will not be accepted.

Can I send in a copy of my Sales Order Confirmation emails as proof of purchase?

Depending on the rebate, you may be able to send in a copy of your Sales Order Confirmation emails. Please check the Terms and Conditions of your rebate for exact requirements. Generally speaking, however, Sales Order Confirmation emails are not allowable as proof of purchase.Unfortunately, Sales Order Confirmation emails can be printed at will… which is just like taking a single physical receipt and making multiple copies. It is simply too easy for someone to submit multiple rebate requests based on a single valid Sales Order Confirmation email, so we generally do not allow them to be used as proof of purchase.

I followed all of the rules and my rebate was still denied. Why?

If you feel that you followed all of the terms and conditions, your first step should be to visit the Online Rebate Verification website to determine why the rebate was denied. You need only provide them with your first name, last name, address and zip code and the specifics about your rebate submission will be displayed, including the reason why your rebate was denied.Kingston uses a 3rd party Rebate Fulfillment company to manage the rebate process. Their job is to review each and every rebate and compare each rebate submission received against the associated terms and conditions. If any particular item is incorrect and/or missing, the rebate will be denied and you will receive a post card stating the reason(s) why. You can at that point contact Kingston Customer Service at (800) 835-6575 (Monday - Friday, 6am - 5pm Pacific Standard Time) for a chance to resubmit your rebate a second time.

My Rebate was lost in the mail. What do I do now?

While not a common problem, we realize that this is a possibility. This is why we ask that you make copies of ALL REBATE RELATED MATERIALS before you mail it to Kingston. This will allow us the ability to review your rebate with minimal hassle.