How Infor CRM customers are using Riva to improve user satisfaction and adoption

In early February, Infor CRM (formlery Swiftpage Saleslogix) partners will converge in the River City of San Antonio, Texas, for Info Americas Partner Summit 2015 (#InforAPS15). The Riva team will be in attendance. We’re looking forward to hearing Infor’s exciting CRM plans for 2015.

One of the most important ways to drive CRM adoption and success is through reliable integration with companies’ email collaboration system and mobile devices. Riva is the leader in CRM and email integration. And we support Infor CRM Cloud and On-Premise.

What makes Riva unique?

It’s a very exciting time for customer relationship management (CRM). Gartner predicts that CRM will be a $36 billion market by 2017. As more and more companies implement CRM, they quickly realize that email integration is crucial for increasing user adoption and satisfaction, improving organizational efficiencies, and delivering a 360-degree view of customers.

Riva helps extend the value of a dozen of the world’s best CRM systems (including Infor CRM) by delivering direct, server-side integration with leading email collaboration platforms (including Microsoft Exchange, Office 365, IBM Notes and Domino, Novell GroupWise, and soon, Gmail). Riva is more reliable, more flexible, syncs more data, and provides more advanced integration features than the competition.

Riva works seamlessly with Infor CRM Cloud and On-Premise implementations. We can even customize Riva to support highly customized Infor CRM environments.

Riva can help save your team hundreds of hours by automatically tracking emails to Infor CRM. Riva makes it easy for mobile users to manually or automatically track emails to CRM from their iPad, iPhone, Android, BlackBerry, or Windows Phone devices.

With Riva SmartConvert, end-users can convert emails received in Outlook, IBM Notes, or on their mobile devices into Infor CRM opportunities, cases, quotes, and custom objects.

Share this Story

About the Author

Tawny Mergel is the Content Marketing Manager at Riva CRM Integration. She has 13+ years of CRM experience working with companies including Sage and Swiftpage. In addition to being a Social Rock Star, Tawny loves spending time with her two dogs (pugs) and exploring the beautiful state of Colorado.

Riva CRM Integration

Riva is the leader in CRM and email integration.

Since 2008, we have developed connectors for a dozen of the world's best CRM systems and five enterprise email platforms, including Exchange, Office 365, Gmail and Google Apps, IBM Notes and Domino, and Novell GroupWise.

Riva is trusted by 1,200+ companies, including 35 Fortune 500 customers, 15 of the largest banks in the world, and numerous Global 1000 companies and SMBs.