Provincial Operations Centre (POC)

The Provincial Operations Centre (POC) serves as a communication and response coordination centre that is staffed 24 hours a day, 7 days a week. The POC is a central point for the collection, evaluation and dissemination of information concerning a single incident or multiple incidents in the province of Alberta. The POC is responsible for coordinating the initial response and maintaining support for a response to a natural or human-induced disaster.

The Alberta emergency management system mitigates, prepares for, responds to and helps the recovery from all emergencies. The system consists of an overall framework of individuals, communities, industry, government and mutual aid partners. This system is designed to protect life, property and the environment by providing a seamless, synchronized and resilient response to emergencies. The response must be timely, proactive, efficient and sustainable. The Agency’s Provincial Operations Centre Standard Operating Procedures, which follow the principles of the Incident Command System, describes in detail the manner in which the Agency coordinates Provincial response to emergencies in Alberta.