Customer Service

All our products ship from the Rat Rig workshop in Portugal. We usually ship 2 or 3 times a week and send to most worldwide destinations.

Privacy & Security

We at Rat Rig deeply value our relationship with our customers, and we are committed to making your experience with our company a pleasant and memorable one. This extends from the products we create to the service we provide before, during and after your purchase. All personal information is protected and kept completely private. Our check-out system is completely secure since we use the standard paypal check-out platform for credit card users too.

Returns & Replacements

We want you to be fully satisfied with every item that you purchase from RatRig.com. If you are not satisfied with an item that you have purchased, you may return the item for a full refund of the purchase price, minus the shipping and handling charges.

Ordering

Order via our online store where you can explore our catalog and currently available stock. If you have any questions regarding the shop, a specific item, or custom orders, just use our contact form and message us!

Payment, Pricing & Promotions

We accept various payment methods including paypal, credit card & bank transfer. We will have the occasional promotion which you can find out about by signing up for our newsletter or following our social media pages.

Viewing Orders

You will receive a confirmation email at each stage of your order, but you can sign in and check the status or order details at any time on our website.