Security

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Security for peace of mind

All features in NetBank are covered by our 100% Security Guarantee.2 We will cover losses from unauthorised transactions provided you notify us immediately of any suspicious or unusual activity on your account.

2 The 100% Security Guarantee means we will cover any loss should someone make an unauthorised transaction on your account using NetBank, provided you protect your Client Number, Password and NetCodes and immediately notify us of the loss, theft or misuse of your password and of any suspicious activity on your account.

3 Pay $0 monthly account fee for the first year after opening your account online before you arrive.

If you are moving to Australia to study, pay $0 monthly account free for the first 6 months. Once you arrive, show us your student ID and you will qualify for student options, meaning you pay $0 monthly account fee for the duration of your studies.

4 Cardless cash is available from any CommBank ATM. Withdrawals are limited to a total of $500 per day. CommBank app, NetBank, NetCode and account access required. Full conditions on app.

5 The Forrester Banking Wave(TM): Australian Mobile Apps, Q2 2018. Commonwealth Bank of Australia received the highest Industry Wave(TM) overall score among Mobile Apps in Australia in Forrester's proprietary Industry Wave(TM) evaluation. Forrester Research does not endorse any company included in any Industry Wave(TM) report and does not advise any person or organization to select the products or services of any particular company based on the ratings included in such reports.

6 The CommBank app is only available once you have had your ID checked in branch.

Full terms and conditions of the CommBank app are available on the app. The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 4.1+ and iOS operating system 8.0+. NetBank access with NetCode SMS is required.

7 Non-permanent residents living in Australia may not be eligible to apply for some products with the bank (subject to meeting the eligibility criteria).

8 Non-permanent residents living in Australia may not be eligible to apply for some products with the bank (subject to meeting the eligibility criteria).

Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.