After being shown through the room where people can choose from a selection of coffins on display, Elvira Iamarino from Sunraysia Funerals leads me into a chapel where services are held.

After passing through the well lit chapel, another door appears.

This one leads into a room with no natural light, on the right there's a metal trolley table about waist height; Elvira explains what happens here.

"This is a mortuary trolley, when we bring someone here they're placed on here and placed in the cool room until the time that they are prepared then to be placed in the coffin that has been chosen by the family.

"Sometimes we as the funeral people do that or other times there are family members that wish to participate.

"Once they've been washed and dried down, we cover them over until then we start to dress them," she says.

With the buzz of a cool room close to us Elvira explains having family members of deceased people join this process can produce mixed responses.

"Yes and no because it depends on the situation at hand, whether it's an adult, a younger person and the type of death that has occurred too.

"You'll have very distraught family, some others are not as distraught, they're very accepting of the situation because, there is life and there is death," she says.

For Elvira working in the industry can be "a little bit daunting" but she also takes a huge positive out of what some people may not be able to cope with.

"We feel privileged that someone has come to entrust a loved one to us to carry out that final procedure in that person's life.

"We've all been a part of someone's family and even if there are rifts in families you still have been a member of a family, and you've been loved," she says.

Being placed in the middle of grieving families is part of Elvira's day and she's seemingly unshakable but even she admits - the job has its days.

"Every situation is so different, you have people that have just suddenly passed away, unexpected and the family are beside themself. It's not an easy thing to have to embrace I suppose," she says.