Average Rating

Vet Practice Reviews

Reviewed by: Fiona on 24/02/2015

Overall rating:

5

“Friendly, caring and professional”

I have recently registered with this vet as I have a Cocker Spaniel Puppy. My dog had already had her 1st jabs at another vet and was to continue her care with Companion Care. Staff went above and beyond their call of duty to get copies of the previous jabs and the vaccination cards. They chased up the other vets on at least 3 occasions to ensure they had the correct paperwork etc. I have been into the vets with Delilah 3 times now and we are both always made to feel very welcome. The staff on the desk and the vets are very friendly, professional and reassuring. Delilah is always greeted like an old friend! The practice is always immaculate and I have never had to wait more than a few minutes.

Even though this vet is within Pets at Home, it is a privately run franchise, and this is very apparent. I wouldn't hesitate to reccommend this practice.

Reviewed by: The Whippet Hotel on 17/01/2015

Overall rating:

5

“Highly Recommended! ”

I recently had a Whippet taken ill with what turned out to be Steroid Responsive Meningitis whilst in my care and Kathy and her team were absolutely brilliant!

The standard of care was first class and not only was I kept informed of every detail concerning her treatment but Kathy was also happy to speak to her owner who was overseas.

It was a stressful and concerning time that was made a lot easier by the support of Kathy, Catherine and the rest of the team and the knowledge that she was in such good hands.

Thank you to everyone!

Reviewed by: Victoria on 01/09/2014

Overall rating:

5

“So happy!”

I cannot praise the vet who treated my Cat for a skin allergy. She was very friendly and extremely helpful. Millie was back to her old self within hours of leaving after a couple of injections. I am so happy I went to the Pets at home Vets. Excellent :)

Reviewed by: Nina on 27/08/2014

Overall rating:

5

“Wonderful”

I have just collected my cat after he had treatment at the Burgess Hill Vets at PAH. I can't speak highly enough of all the staff I have been fortunate enough to talk to today and on the phone yesterday. Each and every one of the members of the vets practice made a fuss of our cat Ben and provided a second to none service. From a phone call at 6.30 last night, Ben has been treated and had a general anaesthetic and is now at home recovering. How lovely to go somewhere where the pets matter and us owners have everything explained with time and care.
Thank you everyone. We shall certainly be back and I will be recommending you to friends.

Reviewed by: anne on 17/08/2014

Overall rating:

5

“excellent service kind and caring”

Kathy and her team are without doubt the best vet practice I have ever been to,theresa on reception is allways very friendly and informative and gives me and my pets a warm welcome, kathy is an exceptional vet, allways very kind caring and thorough when treating my dogs nothing is ever to much trouble, all in all top marks.

Reviewed by: Charliew25 on 07/08/2014

Overall rating:

5

“Excellent Atmosphere for both client and animal”

I have to admit I was not quite sure about companion pets. I have had a bad experience with vets before when it comes to my animals I am quite picky. I was welcomed with very excellent customer service they treat you and your animal as a friend. They are not like some vets who just TREAT you as number. I am very happy with everything about this surgery and would recommend it to anyone .Thank you to Kathy and your team.
From Charlie ,Mischa & Chester ,Layla , Samson .

Reviewed by: Penny on 25/06/2014

Overall rating:

5

“wonderful attitude towards owners and their pets”

Kathy been brilliant helping my poorly kitten to get back on the road to recovery. Thoroughly recommend her. Thank you so much.

Reviewed by: CCartero on 08/06/2014

Overall rating:

5

“Really impressed”

I took my 2 kittens in today for their vaccinations with some caution on what to expect as I have only a had experience with small independent vets. I came out so surprised and impressed. Theresa on the counter was friendly, helpful and showed a genuine care over the kittens who by this point really were nervous. Jay who was the vet there for the day was fabulous, knowledgable, caring and was so gentle when giving them their injections they didn't even cry. To top it all the cost was considerably less than other vet prices and they open 7 days a week!
Brilliant find, highly recommended!

Reviewed by: Stuart on 01/04/2014

Overall rating:

4.8

“Sweet German girl”

Poppy, my Springer Spaniel had cut her foot and with the amount of blood it scared me a lot. I'm not from the Burgess Hill area but I was in the area at the time and called for advice. The lady on the phone had a very calming voice and managed to calm me down. She helped me clean Poppy's paws and I found it wasn't a lot wrong with her in the end. But I would like to comment to you how much this lady helped me when I was freaking out. Her professional manner made me feel like she was really trying to help. I believe her name is Teresa.

Reviewed by: Jennifer Baylis on 28/03/2014

Overall rating:

5

“Excellent!!!! ”

I find the care and attention to my animals is excellent. The follow through appointments are always very good. The receptionists are very nice and friendly. Easy parking and easy access to the vets. The whole setup is outstanding. Kathy is the most charming girl and always very pleasant to the animals and owners with the most polite and friendly attitude. Please could you recognise this with her somehow!
Kind regards,
Jennifer Baylis and Rufus (the elderly Guinea Pig)