Your Questions Answered

What does my phone come with?

Your phone will arrive in a sturdy box and include a complimentary wall charger and phone battery. Satisfaction guaranteed!

Will this phone work with my carrier?

Yes, absolutely. You may not know that you can use any cell phone you want with your existing carrier and phone plan. You're not limited to the phones in retail stores and all those expensive price tags that come with them. Instead, shop with us for the ultimate in quality and value. Just select a phone for your carrier, and it will be ready to use as soon as you get it. If you purchase a phone that employs CDMA technology (like Verizon or Sprint) but does not require a SIM card, rest assured that we have cleared the phone's electronic serial number and ensured it's ready for immediate activation. All you'll have to do is call your carrier to associate your new phone's electronic serial number with your phone number and account. If you purchase a phone that requires a SIM card, and the majority of modern smartphones do require a SIM card, you'll just need to place your SIM card into your new phone's SIM slot and follow the instructions on the device to activate the phone on your network.

Is there a guarantee on my phone?

Absolutely. We put each phone through a rigorous quality inspection before we ship it to you, but just in case there are any unexpected problems, we offer a 30 day guarantee. If you are not satisfied with your phone for any reason, simply contact us and return it within 30 days. We will issue a replacement at no cost and make sure you're satisfied.

What is the extended replacement coverage?

When you receive your phone from us, you can rest assured that it's in top working order. All of our phones endure a rigorous inspection and quality assurance process that ensures you the best quality phone at an attractive price. Camera functioning? We check it! Speaker quality? No static here. Key pad and buttons working as they should? Absolutely. While all of our phones leave our warehouse in great shape, even the best phones wear out over time. With our extended replacement coverage, you can buy peace of mind. Purchase the one-year extended coverage to protect your phone against electronic breakdowns or other problems that may crop up. Speaker stopped working? We've got you covered! Is one of your keys starting to stick? Let us send you a replacement. If your phone starts to have a problem, simply give us a call, and we'll process a claim for a replacement immediately. So, you can get back to talking and texting in just a few days.

What does unlocked mean?

"Unlocked GSM" simply means that the phone is not locked in with any particular service provider that operates using a GSM-based network. This means that the phone will work with any GSM-based carrier in the United States or around the world. In the United States, unlocked GSM phones will work with carriers such as AT&T, T-Mobile, MetroPCS, and even smaller carriers such as Ting or Cricket Wireless. Around the world, you can buy any SIM card and pop it into an unlocked phone to purchase inexpensive local service while traveling.

When will my order ship?

All orders ship the same business day if they are placed before 2PM Pacific time. You determine how quickly your order will arrive by selecting your preferred USPS or FedEx shipping speed. USPS Priority mail takes 2-3 business days to arrive after being shipped out. For FedEx Standard orders, we'll give you an exact arrival date depending on how quickly you want your phone. We provide tracking information via email as soon as it is available.

What condition is the phone in?

We offer phones in different conditions, all depending on what you're looking for. Conditions refer only to the physical/cosmetic condition of the phone. All of our phones, regardless of condition, have their features tested and are fully functional.
Mint: These phones look the most like a new phone, it's hard to tell the difference between this phone and a brand new one. Mint condition is our highest condition rating and so these phones will be free of any cosmetic blemishes. Pat yourself on the back after making this purchase because you're getting retail store quality for a fraction of the price. Perhaps you can treat yourself to a nice dinner with the difference?
Excellent: The close cousin of a brand new phone, this phone is nearly perfect cosmetically. It may have one or two small scratches that are difficult to detect unless you're looking for them. For all intents and purposes, you just paid full price for this baby because it looks and functions like a new phone would. The only thing you'll notice is that you got a great deal for a phone that looks nearly new.
Good: This phone is all the function and value you expect for less. Gently loved by its previous owner, this phone will have a few noticeable scratches and signs of use. The corners may look a little worn, or the carrier or manufacturer name may look a little less crisp. This phone is perfectly functional and will meet all of your performance expectations, as it has passed through our rigorous quality inspection.
Fair:This phone is a workhorse, with perfect functionality but very visible signs of use all over the exterior. You can expect a number of scratches and signs of wear on the housing. When you're looking for the cheapest used phone on the market, this is it. All the performance you need without the cost of a perfect exterior.

Do you ship internationally?

Yes, we do. International orders must be validated, usually with a follow up phone call, in order to prevent fraud. Please click here to display an international checkout button on this page.