FAQ

What geographic area do you cover?

We design and install systems in Sonoma, Napa, Marin, Solano and Contra Costa counties. For self-installation’s we can provide design and technical service support via phone or email for the entire San Francisco Bay Area.

How do I place an order?

An online ordering system is coming soon. Currently, please contact us via phone at 707-287-4544 or email us at info@techviz.us

Can I install a system myself?

Yes. TechViz is here to help you design your system and is available for any questions during your installation.

What are the benefits of professional installation?

During new home or remodeling construction, deciding on the right products that you need and you want can be daunting. Let TechViz help you make the decisions and let us do an installation that will work properly for years to come. Consider us your plumber or electrician that is here to provide the backbone of your home.

What is your warranty on installations?

One year parts and labor is offered on all materials and work purchased and installed by Technical Visionaries. If we install a product that the customer has purchased, we charge an installation fee of $20 per pair of speakers or $50 for other technology items. This allows us to add your product to our labor warranty. Technical Visionaries will only cover items manufactured in the last 3 years and will not cover the replacement costs of any items supplied by the customer.

What kind of service and support do you offer?

TechViz has a one year parts and labor warranty on products we supply and will provide in-home or phone technical support fee of charge. (See above FAQ) We also offer different service plans if you would like coverage outside of normal office hours and if you’d like coverage after the initial one year warranty.

What is home theater?

A home theater or surround sound system provides you with a similar or exact replica of visiting your local move theater.

What type of TV technology is best?

The technology changes every year and each type is dependent upon your Internet, entertainment needs. Most any flat panel TV manufactured in the past 5 years will be optimal for your viewing experience. OLED’s provide blacker blacks and great contrast but are more expensive. The LED, LCD or LED/LCD TV’s offer great pricing.

What components do I need?

Most homes consist of a TV and speaker bar, or surround sound receiver with in-room, in-wall or in-ceiling speakers. If your equipment is behind closed doors or in another room, we can supply a remote that will work through the walls. Smart Apps, such as Netflix and Hulu can be found on most every TV and streaming device, such as the AppleTV or Roku.

How much is a consultation?

1st visit to review your project needs is always free. The first quote and simple revisions are also no charge. If system design is required, then are fee is $100/hour.

Can I purchase my own equipment and have you install it?

Yes. One-year parts and labor is offered on all materials and work purchased and installed by Technical Visionaries. If we install a product that the customer has purchased, we charge an installation fee of $20 per pair of speakers or $50 for other technology items. This allows us to add your product to our labor warranty. Technical Visionaries will only cover items manufactured in the last 5 years and will not cover the replacement costs of any items/equipment supplied by the customer.

TechViz follows the home technology industry closely and attends many of the yearly trade shows. Our management team has over 30 years of experience with technology systems and communicate internally to make sure we are all on the same page when it comes to finding equipment that will work best with the equipment you own or the equipment we supply. We have a questionnaire system being released soon, to help you choose the right equipment for your home, should you not desire our design services.

When should I upgrade my system?

Home technology equipment is very similar to a computer in that each year a new version of the equipment is released and has faster processors installed. If your equipment is older than 3 or 5 years and you are waiting for significant periods of time for it to work, it would be time to upgrade. We also offer a vacuum service to clean out any existing equipment as dust buildup causes overheating and too much heat causes your equipment to slow down.

What about spending money on those really expensive cables?

Let TechViz help decide which cables you need. We only provide cables that are within your budget and will still perform properly for years to come.