Q:
Where is YouNeverCall.com located?A:
We are based in Los Angeles, CA. We ship
most phone orders out of our Maryland
Warehouse.

Q: Can my purchase be refused even though I have
good credit?A:
Yes. We reserve the right to refuse or cancel any
order that we receive for any reason. In some
cases we may decide to cancel an order because we
suspect fraud.

Q: Why
should I buy from YouNeverCall?A:
We are a leading online provider of Cell
Phones and Wireless service in the US.
We have an excellent rating with the BBB and take
customer issues and complaints very
seriously. But most of all, we care about our customers! Please call or write
us and we will be happy to answer any
questions
you have. We
go the extra mile to make sure your experience
with us will be positive!

Q: How long will it
take to receive my order?A: For most orders:

Carrier
Credit Approval:

Shipping Method:

Shipping:

TOTAL:

3-18 Hours

2nd Day Air

1-2 days

2-3 days

3-18 Hours

Next Day Air

1 day

1-2 days

Some orders may take
longer! Delays in receiving credit
approval or activation approval from
your wireless service provider may cause
delays in the order’s shipment date. If
the wireless service provider requires
more information to process your order,
YouNeverCall will contact you by email
or by phone. Any delays will be
communicated to you via email. Please
respond as soon as possible to avoid
unnecessary delays.

Q: How will I know when
YouNeverCall Wireless has received my
order?A: You will receive
confirmation of your order by email.
Please print or make a note of your
YouNeverCall order number for future
reference, because you can use it to
track your order online at YouNeverCall.

Q: Why do you require
personal information for my order?A: Wireless service
providers require a credit history check
in order to provide service. Your
information is only used for this
application process, and will not be
sold to any third party or list
brokerage company.

Q: How is my personal
information kept secure?A: All information
submitted is protected by our secure
server, which automatically encrypts
your personal information, name,
address, and telephone number, so that
it can't be read while traveling over
the Internet.

Order Payments

Q: How can I pay for my
order?A: You can pay for your
order by credit card or debit
card. We accept the following credit
cards:
• Visa
• MasterCard
• Discover
• American Express

Q: When will my credit
card, debit card, or checking account be
billed?A: Funds will be
reserved when you place the order. Your
account will be charged when your phone
ships. The wireless carrier providing
your service will bill you monthly for
the service plan.

Q: Why is there an
authorization against my debit card?A: While we do accept
debit cards as payment, please be aware
that an authorization will be placed
against the funds in your account for
the full amount of your order. If you
choose to cancel your order before it is
shipped, we will not bill your debit
card. However, each bank determines
when this authorization will be released
from your card, ranging from within 24
hours to 7 days later.

Q: Is it safe to use my
credit card over the Internet?A: Yes! We use
state-of-the-art technology to make our
system secure.

Using My Phone

If you have further questions regarding
your wireless phone, please contact your
wireless carrier directly. Wireless
carrier customer service numbers are
provided in this document, as well as,
included on your welcome kit and monthly
statement.

Q: How do I charge the
battery?A: Before using your
wireless phone you must charge the
battery.

• To connect the battery to the phone,
slide it onto the back of the wireless
phone.
• For the first initial charge you must
charge the battery for 24 hours.
• After the first charge, you only need
to charge the battery as needed.
• DO NOT OVER CHARGE.

Q: How do I turn the
phone on?A: Press and hold the
POWER/END button for one second.

• You might have to unlock the phone
using your personal unlock code.

Q: How do I make a
call?A: Dial the phone
number of the person you are calling.

• If your call is local and to a
landline number (like your home or
office number), or to another wireless
phone; enter the 7/10 digit number, just
like you would on your home phone.
• Press the SEND/TALK key and wait for
your party to answer.

Q: How do I end a call?A: To end your call,
just press END. (Some flip phones
automatically end the call when you
close the flip onto the dial pad.)

Q: How do I answer a
call?A: To receive calls,
make sure the phone is turned on. When
you hear your wireless phone ring,
simply press the SEND/TALK button to
answer a call.

• On some portable flip phones you need
only open the flip to answer the call.

Q: How do I turn the
phone off?A: Press and hold the
POWER/END button for one second.

Other Helpful Hints:

• Extend the antenna for best reception.
• Be sure you are getting a signal. If
you hear a fast busy signal when trying
to place a call,
that means you are not receiving a
signal. We recommend you go outside or
near a window.
• Make sure your wireless phone is
turned on. You will not be able to
receive or make any calls unless your
wireless phone is turned on.
• Use your phone wisely--remember that
you will be charged for outbound as well
as inbound calls.

Rate Plan Glossary

*If you have further questions regarding
your wireless plan details, please
contact your wireless carrier directly.
Wireless carrier customer service
numbers are provided in this document,
as well as, included on your welcome kit
and monthly statement.

Q: What is “Total
Minutes Per Month”?A: This is the number
of minutes you can use during the month.
Generally, there are no limits to when
you can use these minutes.

Q: What are “Night &
Weekend Minutes”?A: Most plans offer
additional minutes outside of peak
hours. Because these additional minutes
can only be used during nights and/or
weekends, they are called Night and
Weekend Minutes.

Q: What is a “Contract
Term”?A: Many service plans
require a contract between the consumer
and the wireless service provider. This
contract is for a specified period of
time—generally one or two years.

Q: What is a “Monthly
Access Fee”?A: Each month your
wireless service provider will bill you
a static amount for service.

Q: What are “Additional
Minutes”?A: Calls that exceed
your Total Minutes Per Month will incur
a per-minute charge, as determined by
your service provider. See your contract
for details.

Q: What is a “Long
Distance Charge”?A: Calls to numbers
outside of your phone’s local area code
will incur the listed charge. Most plans
no longer charge for long distance;
however they may instead incur “Roaming
Charges”.

Q: What is a “Roaming
Charge”?A: This cost is charged
when you place or receive calls while
you are physically outside your local
network, i.e. when you are traveling.
Many plans offer free roaming and long
distance.

Q: What is an
“Activation Fee”?A: This is a one-time
fee for setting up your wireless
service, charged by your wireless
service provider. This is in addition to
the cost of your phone and monthly
access fee.

Q: What is an “Early
Termination Fee”?A: This is the fee the
wireless service provider will charge if
you discontinue service before your
contract ends.

Original Order Returns

Q: How can I view the
status of my return?A: You can view the
status of your return on your Order
Status page.

Q: Will I get a refund
if I return my phone?A: Yes, provided:

1. You contacted us and received an RMA
(Return Merchandise Authorization)
2. You deactivated your account with the
carrier, and it is in good standing.
3. You returned all items in the
shipment
4. The phone is returned within 30 days
of activation.
5. The phone is in new condition.
If you have any questions about this,
please contact our Customer Service
department.

Q: Why do I have to
deactivate my wireless account? Why
can’t you do it for me?A: Your wireless
account is your account and is a legal
contract between you and your wireless
service provider. Wireless service
providers rightfully protect your
privacy and access to your account. Once
it has been activated, we are not
permitted to deactivate it for you.

Q: Will I have to pay
shipping to return my phone?A: Yes – we suggest
using a service such as UPS, which
allows you to track your shipment and
can ensure timely delivery, so that you
may obtain credit for your return.

Q: Why are you charging
me an equipment discount penalty?A: The price you paid
for your phone was discounted when you
bought it. This discount requires that
you keep the phone active for six months
after purchase. If you terminated
service within six months, you must pay
the discount amount. This is separate
from any early termination fees your
carrier may charge.

Q: I don’t have the
original box the phone came in, or I
threw out the manual, or I lost the
battery charger. Can I still get a
refund if I return the phone?A: No. Unfortunately,
we can only provide a refund for a phone
that is returned in the original box, in
the original condition, complete with
the manual and all other accessories.

Q: How do I return my
phone?A: If you need to
return your phone, please follow these
three steps:

• Call us at
1-888-843-2485 to get an
RMA (Return Merchandise Authorization)
number.
• Call your wireless service provider
and deactivate your account. YOU MUST
DO THIS TO RECEIVE A REFUND.
• Send everything you received in the
shipment (phone, manual, charger,
battery, even the original box) back to
YouNeverCall.

You must do all of these
steps to receive proper credit and avoid
unnecessary fees, both from YouNeverCall
and from your wireless service provider.
If you do not deactivate your phone with
the wireless service provider, you may
be charged your monthly service fee in
addition to an early termination fee.

Q: How do I exchange my
phone?A: We may be able to
find a different phone or plan to suit
your needs. Please contact YouNeverCall
at 1(888) 378-6509 regarding your
options and to have an RMA (Return
Merchandise Authorization) issued. You
may be able to exchange your phone if
you meet all of the following criteria:
• The phone is in new condition.
• It is less than 30 days old.
• You have all the original packing
materials, including manuals, chargers,
and accessories.

When you are ready to
send back your phone, remember to send
everything you received in the shipment
(phone, manual, charger, battery, even
the original box) back to YouNeverCall,
to receive proper credit and avoid
unnecessary fees.