During Your Stay at UPMC McKeesport

UPMC Content 3

Hospital Services

Patient Meals

At UPMC McKeesport, we are dedicated to providing our patients with exceptional care in a comforting, professional environment.

To ensure that you receive the highest quality food that meets your nutrition needs and food preferences, we offer a patient-controlled liberalized diet. Following your first meal, you will be able to select items from a menu within your prescribed diet.

Under the supervision of a registered dietitian, you will receive nutritious, attractive, and appetizing meals three times a day.

Breakfast — between 7 and 8:30 a.m.

Lunch — between 11:15 a.m. and 12:30 p.m.

Dinner — between 4:15 and 5:30 p.m.

Nurses can order late trays for patients who are not in their rooms during these times. Guest trays are available for your visitors for a charge.

For more information — or if you have any questions or special needs — please call UPMC McKeesport Food and Nutrition Services at 412-664-2281. A hostess is available to assist you with any needs during meal times.

Registered dietitians are available to assess your nutritional needs and for individual counseling. Since your meals are prepared within the limits of your doctor’s orders, please check with a dietitian or your nurse before eating any food that is not served by our Food and Nutrition Department.

To make an appointments with a registered dietitian to discuss your individual diet needs or receive outpatient diet instructions as prescribed by your physician, call 412-664-2281.

Phone and TV Services at UPMC McKeesport

As a courtesy to our patients, we offer free phone and TV service in each patient room at UPMC McKeesport..

There is no charge for local calls. For long distance calls, we will bill your home phone number or personal calling card. Or you can make collect calls.

To make a local call, dial 9 and the outside number.

To make a long distance or toll call, dial 9- 1- and the outside number. Wait for operator assistance.

To call any hospital department, listen for the tone and dial the 7-digit extension. There's a phone directory on page 8 of your admissions packet, or dial 0 to reach the switchboard operator.

Courtesy phones

Courtesy phones for local calls are available at the following locations:

Infection Precaution

Germs and infection

The purpose of UPMC McKeesport's Infection Control Program is to prevent the spread of germs.

Germs and infections can travel from patient to patient, or among patients, staff, and visitors. If your family or friends are feeling ill, please ask them to refrain from coming to the hospital to visit you.

To protect the health of patients at at UPMC McKeesport, all health care workers who come in contact with you should wash their hands. Please insist that they wash their hands before they give you care.

The hospital staff will use additional infection control measures during your care. They may ask if you have had a flu shot or pneumonia vaccine, so it's a good idea to keep track of this.

Condition Help

UPMC McKeesport believes that patients, families, and friends should have a resource to call for immediate help when they feel they are not receiving adequate medical attention.

Condition Help gives you the ability to initiate a Rapid Response Team for any of the following:

A change in the patient’s condition when they have tried to express concerns to the health care team and feel they did not get the proper attention for the situation.

A situation where they have spoken with the hospital staff from the health care team (doctors and nurses) and still have serious concerns regarding how care is being given, managed, or planned.

An emergency situation when they are unable to get attention from the hospital staff.

To activate Condition Help, dial 111 from any hospital phone and tell the operator you would like to initiate a Condition Help.

Spiritual Care

You can find our interfaith chapel on the 1st floor of the Shaw Building. Family and friends are welcome to use this space for prayer or quiet reflection. This can be particularly helpful during periods of decision and waiting.

If you would like to arrange a visit from UPMC McKeesport's spiritual care coordinator or from clergy of your faith, please call 412-664-2057.

Palliative Care

UPMC McKeesport provides palliative care services for patients who are dying or have life-limiting illnesses.