Customer

Located within Croatia’s Istrian Peninsula, The Park Plaza Arena Pula is an Arenaturist-owned hotel. With luxury suites, a new wellness and spa area and extravagant views of Pula’s archipelago, the Park Plaza Arena Pula is the ultimate vacation spot for guests visiting the area.

Challenge

Being surrounded by multiple properties that each seek to gain greater market share within the popular tourist destination, the Park Plaza Arena Pula decided that they needed to take the initiative in upgrading its hotel services to accommodate growing guest expectations and standards, allowing the property to retain its competitive edge.

Solution

Having undergone a series of renovations in 2015, Park Plaza Arena Pula leadership took the decision to join growing numbers of properties adapting their services to meet the increasing demand for faster, more streamlined guest services. In upgrading to ASSA ABLOY Hospitality Mobile Access, hotel staff was able to quickly begin leveraging the solution’s benefits thanks to the rapid and professional response of installation teams. Soon after the decision was made as a result, guests could begin enjoying their hotel stay experience immediately upon arrival, without having to wait for assistance at the front desk in order to gain access to their rooms.

A flexible solution that provides hoteliers with the ability to implement digital key functionality in the manner that best suits their unique property needs, Mobile Access offers three options for implementing a guest-facing mobile app. This can be accomplished either through a property’s existing app, via a third party vendor in the ASSA ABLOY Hospitality Certified Partner Program, or by leveraging ASSA ABLOY Hospitality’s standalone solution for a quick and straightforward roll out. In opting to integrate Mobile Access into its own mobile application, the Park Plaza Arena Pula was able to increase the potential of guests downloading the software, due to its enhanced value in saving time and minimizing hassle.