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We had previously checked into the Movenpick due to the shortage of hotel rooms in City. After the absolute HORROR of that hotel, we got rooms at the Four Seasons...absolutely stunning and thereafter the trip got back on track. Stayed at many hotels in Kuwait but this is the best - though expensive

Stayed: February 2018, travelled on business

Ask DottydogIpswich about Four Seasons Hotel Kuwait at Burj Alshaya

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

A M, General Manager at Four Seasons Hotel Kuwait at Burj Alshaya, responded to this reviewResponded February 21, 2018

Dear DottydogIpswich,

Many thanks for your comment. Happy to hear you had a wonderful experience at our hotel. Hoping to see you back soon.

Sincere regards,

Didier Jardin

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Very trendy. Nicely decorated. Well appointed room. Good Customer service, i accidentally left my phone on the in room dining trolly, they were very quick in bring it back. The jade pool, so beautiful. The spa was nice and very relaxing. Breakfast was a pleasant experience. The Italian restaurant on the top floor was happening and the food was good. The in room dining and the lobby lounge menus were very limited.

Stayed: February 2018

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Ask aliabdulla77 about Four Seasons Hotel Kuwait at Burj Alshaya

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

A M, General Manager at Four Seasons Hotel Kuwait at Burj Alshaya, responded to this reviewResponded February 21, 2018

Dear aliabdulla77,

Many thanks for your comment. Looking forward to seeing you back again. We will take your precious feedback into consideration. Appreciate it very much.

Sincerely,

Didier Jardin

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A luxury comfortable hotel, the reception staff were so welcoming. The room design was elegant with warm touch. The bed was one of the most comfortable beds I had seen.If you plan to visit Kuwait you should make your accommodation in this hotel..

Stayed: February 2018, travelled on business

Ask aljudaibia about Four Seasons Hotel Kuwait at Burj Alshaya

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

i prod to have luxury hotel in my country, i spend good day during stay.located in center of kuwait next to discovery mall and other attraction .i did nit like the new style of decoration and reception area that showing simple touch.

Room Tip: kuwait city view

Stayed: September 2017, travelled with friends

Value

Cleanliness

Service

Ask travelmakerkw about Four Seasons Hotel Kuwait at Burj Alshaya

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

A M, General Manager at Four Seasons Hotel Kuwait at Burj Alshaya, responded to this reviewResponded February 20, 2018

Dear travelmakerkw,

Thank you for your comment. We are happy to hear about your recent stay with us. We will take into consideration your comment about style and decoration in the Hotel Lobby.

Best regards.

Didier Jardin

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my stay for one day since we had a family wedding for the day, overall the experience was very poor .. customer service is at lowest, staff does not know what they’re doing! Rules and regulations are changed as they go , prices vary according to staff of the hotel! Valet parking overpriced and not complimentary for the wedding guests , food was not tasteful at all and cold when arrived for dine in And finally i lost a gown and never found it and when I called to ask it was gone! Just disappeared ! Again the staff attitude was really harmful for the hotel reputation! Seriously.. soo long

Stayed: January 2018, travelled with family

Ask Amal A about Four Seasons Hotel Kuwait at Burj Alshaya

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FSKuwait, General Manager at Four Seasons Hotel Kuwait at Burj Alshaya, responded to this reviewResponded February 18, 2018

Dear Amal A, It is really the pity to hear about your not pleasant experience. Allow us to investigate the issue and we will definitely work on to fix it. We do hope to welcome you back and provide the best service.

Didier Jardin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC