Question

Why am I being charged tax? My subscription is saying one thing but my invoice is showing added sales tax? I thought this was already included when I signed up.

Answer

Subscriptions to the Zendesk service are subject to sales tax in certain US states. Beginning in June 2013, Zendesk began collecting sales tax in impacted jurisdictions. As such, Zendesk's listed subscription prices do not include sales tax, so the tax appears as an additional charge on your invoice.

If you have further questions about the specific tax rates or feel that your organization has been incorrectly assessed and is exempt from state sales tax, please have your account owner reach out to Zendesk finance at financeops@zendesk.com and someone from our team will get back to you as soon as possible.