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Contact Us

Speak to your club

The best people to answer most of your questions are our club staff.

They understand the ins and outs of club life and are there to help.

Your club is:

Change of Circumstance

Things change, we get that.

If you move house or your contact details have changed recently please let us know by completing our ‘Change of Circumstances’ form using the link below. We also want to make sure you get the most out of your membership so let us know if you need to make changes to the package you are on, your home club or others on your account.

FAQs

You can contact us on the phone by calling your club using the list above. Alternatively you can speak with our Customer Services team on 0207 717 9000. You can also send your club a message using the contact form below.

Customer Services

At Virgin Active, we always love hearing from our members.

Whether you want to give us feedback on what we're doing, suggest how we can make things better or simply fancy a chat, send us a message or give us a call. Telephone lines open Mon-Fri 8am to 8pm and Saturday and Sunday (and Bank Holidays) 10am to 7pm.

Customer Services

Send your club a message

Use this form to send us a message and a member of our team will be in touch soon.

In the unlikely event that you are unhappy with the service you are receiving, please download here the member complaint policy.

Contact Form

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We welcome your feedback and with your consent, may publish your comments on our website or in our clubs. Please tick the box if you are happy for us to do so, but leave blank if you would prefer to keep your comments private.