Old Process

The future of government shouldn't involve a fax machine.

The citizen would have to come in to the office in person and pick up the form or download it from our website.
They would then have to fill out the form by hand and bring the form back to the office in order to turn in the
original and their receipts.

At that point it would be approved by the front desk and then back to the utility
department. Once approved by both departments, a payable was created and forwarded to AP to cut a check.

The old processing time took around 30 to 60 days.

Old Processing Time:

New Process

In minutes we were able to convert the existing process into a smart online experience.

The applicant now fills out the form online and attaches copies of their receipts. It is instantly forwarded for review to the utility department and then to AP for check creation.

The new process takes about 1 week!

New Processing Time:

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

Citizens and staff processing this form are saving up to 7 weeks of processing time!