How to stop alert emails after I've uninstalled the app

I installed the Norton Family app on my children's phones (3 of them) and on my own phone. The app was installed successfully on all and worked fine for months. Then about a week ago I started getting emails from Norton Family saying "Accessibility turned off in (specific) child's phone". I followed the directions in the email, went through all the settings on the device and nothing was turned off. I checked the settings on the other phones, and they were all fine. I then uninstalled the app from the device I was getting the notification for and I was still receiving the same email (up to 50 a day). So I uninstalled the app from all the devices, cleared the settings and im still getting that email! I even contacted Norton support and did exactly what he said, which was the same stuff I already did. I don't want to block the emails because I still have two other subscriptions with Norton and i'm worried that I won't get notifications for those if I do block. Has anyone else dealt with this? Or can help me figure it out?

Re: How to stop alert emails after I've uninstalled the app

Yes! I am having the exact same issue. We've gotten over 100 emails in three days about our child's accessibility being turned off, and it's NOT off! All permissions are on as well. We get an email every 15 minutes or so! I have uninstalled and reinstalled twice. I even deleted the child profile and still got emails for the child's name even though that child's profile was completely deleted. Dying to know how to fix this!

Re: How to stop alert emails after I've uninstalled the app

If you look at the top of this feed, I think it's the 3rd post, it's from a Norton support employee. It says something about sending debugging logs and you can contact that employee (my emails had stopped before i saw that post, so I didn't contact him). Hopefully that helps you.

Re: How to stop alert emails after I've uninstalled the app

I was on chat this morning with a Norton rep and they said there's a known bug with Motorola devices that's supposed to be fixed with the next release in about a week. Apparently, the Moto Display service interferes and disabling that is supposed to alleviate the persistent Accessibility notifications. I received about 300 emails in 4 days. After 2 days of having Norton Family uninstalled I finally stopped receiving emails. I reinstalled today and disabled Moto Display so we'll see if it works. I also removed email notifications just in case.

Re: How to stop alert emails after I've uninstalled the app

We see that this issue is occurring in some Motorola Mobiles with Android version > 7.1. This is occurring due to the latest version of Moto Display service. We request customers affected by this issue to disable this Moto Display service, as a workaround. We will be addressing this issue soon.

Re: How to stop alert emails after I've uninstalled the app

Moto E4 Plus here. Norton generated so many notifications for me that it actually took two or three days before the emails stopped coming in. I removed my email from notifications temporarily but after I added it back I started receiving the old notifications again until it got caught up. Annoying to say the least. I also don't think an update to Moto Display is to blame. I noticed the issue directly after getting the Norton Family update.