1. What is the difference between the charged authentication service and the free one?

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MeSince authentication service has two types: free automated validation and charged manual validation. The default free automated validation only validates the email control that operated by machine automatically, so it is free. After finishing the validation, an encrypting certificate and a V1 signing Certificate are installed, to provide basic encryption service and communication security.

MeSince users can apply the charged validation service, individual can apply Individual Validation service, and organization can apply Organization Validation service. After finishing the identity validation, the identity information will be included in the V2/V3/V4 identity certificate, then the sender can use this identity certificate to send email, the recipient can be sure about the true identity of the sender. MeSince service pattern is we charge the validation fee; all certificates are free and no quantity limit. And the free validation service’s certificates also are free and no limit.

The charged service is not compulsory, and the two free certificates can meet the basic email encrypting and signing need. The only difference is that the charged user will get V2/V3/V4 identity certificates that content identity information and will enjoy some value-added service.

2. What is the charging mode of MeSince? Are the encrypting certificate and the signing certificate free?

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MeSince charges fee for Individual and Organization identity validation service. In the valid period of an identity validation service, MeSince configures the relevant identity certificate automatically without any charge, without limit of certificate in different device.

Encrypting certificate and V1 signing Certificate are free and configured automatically after a user sign in his/her email on MeSince. V2/V3/V4 identity certificate also are free after he/she has finished the individual or organization identity validation.MeSince charge the validation fee, all certificates are free without quantity limit.

3. Should I apply for Individual Validation or Organization Validation? What is the difference? Can I apply for both validations at the same time?

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If you want to encrypt your personal email, then you should apply the Individual Validation. After finishing the validation, a V2 Identity Certificate will be configured in your email account that it displays your name and country. And the MeSince UI also will display your name with clear assertion "Identity Validated and Trusted".

If you want to encrypt your work email, then you should apply the Organization Validation. After finishing the validation, a V3 or V4 Identity Certificate will be configured in your email account that it displays your name, organization name and country. And the MeSince UI also will display your name with clear assertion "Identity Validated and Trusted".

If you have applied the Organization Validation, then V3 Identity Certificate will be configured automatically for employees and a V4 Identity Certificate will be configured automatically for executive team like the legal representative, CxO, director etc. that MeSince UI will display different icon .

4. If I have applied for organization validation for my company, does it mean that I have also fished the individual validation?

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No. But, a free individual validation will be provided for you as a gift for your cooperation on the organization validation application. You need to sign in your MeSince account in MeSince website and follow the process of individual validation to finally get this bonus.

5. Why can't I use my work email for individual validation?

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Work email is for work, you should use your personal email to apply individual validation. If your company has applied organization validation, then you will totally be banned to use your work email to apply for individual validation. And in the case that your company hasn’t apply organization validation, then you are free to use the work email for individual validation (not recommended), but later when your company has applied for organization validation, you will be noticed to change your email address for your individual validation, otherwise you can’t get your V3 identity certificate.

That is to say, one email can only be one identity, personal identity or organization identity. If your company does not have an enterprise email account and uses a public free email address as a business email address and personal email address, you will need to re-apply for a free email address for business to apply for organization validation.

6. What is the meaning of unlimited number of certificates? If we have 10 thousand employees and we have applied the organization validation, then certificates issued to employees are all free?

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MeSince only charges the validation fee. That means which type validation you choose, the relevant signing certificates are free, and the number of them is unlimited. Specifically, if you are using an email address on N devices, then MeSince will issue N signing certificates to configure on those N devices without charge, this is same for free validation and charged validation.

So, for the question, yes, MeSince will not charge fee on certificates and no limit for the number of certificates. For organization validation, the validation service fee is US$89.99 for one year, which is the fee for validation. All your company employees will have V3 and V4 identity certificate for free even your company have more 10K employees, and also no limit for all devices used in your company. No number limits on employees or devices, all certificates are free, just charge the identity validation fee.

7. Our company has applied organization validation, but why my certificate is still V1 certificate? Can I apply for individual validation?

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When your organization have applied organization validation, the application requester is required to submit a list of employees in MeSince system. If your email address is in the list, you are qualified to have V3 or V4 identity certificate, but you need to upload your personal identity document to finish your personal identity validation. After you upload your document, MeSince automatically configure V3 or V4 certificate for you when the validation process is completed.

Yes, you can apply for individual validation for a special price using your personal email after your V3 or V4 identity certificate is installed, the special price for you is US$1.99 that you need to pay by yourselves.

8. Can the validation period be more than 1 year? Why can't the longest period be more than 3 years? What should I do after 3 years?

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The longest period for validation is 3 years, which has discount vary from 10 to 20 percent. The 3-year limit is decided by two factors: One is a requirement by the standard, that the longest period for a certificate must be no more than 39 months. The other is that, in too long a period, identity status of an organization or individual may change.

As for the free encrypting certificate, MeSince will issue a new one every 39 months. For identity certificate, before it expires, please re-apply the validation in your account and MeSince will issue a new one.

Certainly, you can pay fees for more than 3 years of validation fee and after 3 years, you only need to do a new validation process.

9. What is the meaning of that certificate supports multiple languages? Can I apply for more certificates that supports multiple languages? How much will it cost?

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For charged validation, the identity certificates subject information language is same as your identity document language. The user can apply on our website for certificates for other languages. The first foreign language certificate is free and from the second, it will be charged. For organization validation, the authorized person can choose one language as default foreign language for free, if employee like to have other language certificate, then he/she need to pay for this additional language certificate, each language charge US$1.99.

10. My validation period ends. Is there discount for renewal? Can I still send encrypted email if no renewal?

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For the default free V1 validation, the system will automatically renew the default certificates after configure a new 13-month signing certificate. For charged validation, please renew your subscription within one month before the expiration of the validation and enjoy a 20% discount. There is no discount after it is expired.

If the charged validation does not renew after expiration, it will be automatically downgraded to free validation. Only the default V1 signing Certificate will be configured. You can still continue to use MeSince encryption service for free.

If you still have any other questions, please visit User's Forum, you may find the right answer promptly. Or submit your question in the Forum, we will answer your question ASAP.