Guest Relations ManagerStar Arctic Oy

Alkuperäinen julkaisupäivä 20.2.2019

Do you consider yourself to be a customer service specialist? Could you picture yourself as a maitre d'hotel working in different departments? We are now seeking a Guest Relations Manager to join our team to ensure the contentment of our guests and the enhancement of service quality and seamless cooperation between different departments!

We are looking for someone who has experience with hotel reception and restaurant work. With the department teams, you will be responsible for ensuring hotel guests receive holistic, once-in-a-lifetime experiences during their stay at our hotel. In addition to accommodation and restaurant activities, we provide activity and supplementary services ranging from airport transfers to in-house snowmobile safaris and other activities. You will also play a big role in increasing cross-selling between departments. Naturally, you welcome VIP guests in person, get to know the guests and familiarise the team, also using the guests’ names. Every guest is an individual with a name, seeking once-in-a-lifetime experiences and who has personal tales and dreams. We seek to satisfy these desires by offering services with meaningful experiences.

In able for you to be competent at your task, we expect you to have a background in e.g.

Managerial reception tasks at, for instance, a high-standard international hotel

Restaurant manager responsibilities

Technical skills with e.g. restaurant and hotel systems

Understanding of figures and their significance on commercial activities and the development of such

Proficiency in speaking and writing English is a prerequisite for success with this job. All other language proficiency will definitely be seen as a plus

Your own tourist industry network

Perhaps experience working for a travel agency or tour operator

In addition, you will do well if you have the following qualities:

Customer service attitude that is also used in all in-house operations

Socially active and outgoing personality

Good negotiation skills. There will be many situations where you will improve the development of services without direct supervisory responsibility and take a negotiating role with guests regarding the provision of supplementary services

A positive, youthful, inquisitive and development orientation with a team player attitude.

We are offering a permanent, year-round position at a true vantage point (with respect to both career and physical location) at the peak of the Saariselkä resort. Nature, wilderness and life in North Lapland are all included. You will be responsible for maintaining an important functional role and significantly influencing the creation of service product stories. Your immediate supervisor will be the Juha Muotka, Head of Hotel, Restaurant and Activities. You will be given a competitive salary, including a number of excellent outdoor pursuits-related benefits.

For more information about the position, please contact Area Director of Barona Lapland, Antti Rotko, antti.rotko@barona.fi, tel. +358 40 561 1204 or Service Manager Jyry Lehtoniemi, jyry.lehtoniemi@barona.fi, tel. +358 50 413 1220. Send us an SMS message to schedule a call. All applications are handled confidentially. Please submit your CV, job application with salary proposal, and possible work references no later than 17 March 2019 via the application link. Apply today, because the position will be filled as soon as we find a suitable person for the job!

Star Arctic Oy

Star Arctic Oy

“In 2016, two families sharing the same passion decided to establish a hotel on the top of the Kaunispää fell in Saariselkä. Why? The reason is simple – we are in love with this Arctic region. The beauty of Finnish Lapland is pure and powerful, like when the wilderness bathes in the Midnight Sun or the Aurora Borealis dance in the sky. Here, it is like living in a dream from which you don’t want to wake up, a spell you are completely mesmerised by. We want to share this love with you by connecting you with the best that Finnish Lapland has to offer.” Star Arctic Hotel is a privately-owned quality Hotel on top of Kaunispää fell in Saariselkä.