Webinars - Featured Articles

Sam Walton, the founder of Walmart, was a wise man who knew where his success came from. He once said, “There is only one boss; the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

No matter what business you’re in, the customer is king. So it was with that thought in mind that inContact, a recognized leader and cloud pioneer in the contact center space, is hosting a series of upcoming webinars on successful customer service.

Entitled “Customer Experience. Reinvented,” the webinars are being presented by Enterprise Connect (News - Alert), which is bringing together leading analysts from Forrester Research, Ovum and Aberdeen Group to provide unbiased insight into the most critical issues surrounding the customer experience, and its impact on your business and contact center.

In these three successive webinars taking place in July, August and September, business leaders will learn how their organization can develop a more agile sense-and-respond environment that enables them to easily add and scale support to the different channels that their customers are using.

The guest speakers will explore the key challenges facing contact center leaders, and help them understand how they can create a vision for developing the contact center of the future.

If you need to understand why companies like yours are adopting cloud contact center solutions to meet customer needs across various touch points, you should plan now to listen to and participate in all three events. Through them you will learn how your organization can unify a hodgepodge of contact center technologies that may have been cobbled together through years of mergers and acquisitions, or other outside changes.

Are you delivering the best customer experience you can to every caller you have? If not, you owe it to them – and your company – to find out what you can be doing better, and then do it.