"We have used Landlord Information Network’s raft of training courses on a number of occasions now. We really benefit from the bespoke training from knowledgeable experts. The training is delivered in a friendly, informative manner. My staff have really benefited from the training they’ve been given by LIN. I’d highly recommend them."

Training

Landlord Information Network (LIN) provides specialist training courses, workshops and benefit best practice groups. These events are designed for staff working at both social and private sector housing organisations and for staff at letting/ managing agents, who are working to support tenants in receipt of benefits, in order to maximise income and minimise arrears.

LIN training courses, workshops and benefit best practice groups are practical, high quality and represent excellent value for money; they are delivered at centrally located venues throughout the UK or can be held in-house for individual organisations, as bespoke events.

To discuss your training requirements please use our online contact form attached to each training course, workshop or benefit best practice group.

Whether at work or in your personal lives, assertiveness is the foundation for professional and respectful relationships.
If you want to be assertive or want your staff to have the skill to deal with your customers/clients assertively then this course is for you.

Everyone acknowledges that computers are here to stay and indeed can make our lives easier. We're also aware that computers are often surrounded by their own terminology and can sometimes appear threatening rather than helpful. This workshop will remove the mystery and jargon associated with computers, and enable you to use them effectively, efficiently and safely. The session will cover the basics for those completely unfamiliar with computers i.e. how to effectively use the mouse and keyboard, and the individual computer components and their functions. In addition the session will introduce a number of topics such as Internet usage, e-mail, Word processing, Spreadsheets, Databases and Presentation software dependent upon the needs of those attending.

Everyone acknowledges that computers are here to stay and indeed can make our lives easier. We're also aware that computers are often surrounded by their own terminology and can sometimes appear threatening rather than helpful. Claimants are being encouraged to use on-line services more and more. Many of these claimants have little or no knowledge of computers and are apprehensive and wary of using them.
This workshop will remove the mystery and jargon associated with computers, and enable you to show claimants how to use them effectively, efficiently and safely. The session will cover the basics for those claimants completely unfamiliar with computers i.e. how to effectively use the mouse and keyboard, and the individual computer components and their functions. In addition the session will introduce a number of topics such as Internet usage, e-mail, Word processing, Spreadsheets, Databases and Presentation software dependent upon the needs of those attending.

This course will give attendees an in-depth understanding of the implications of Benefit Sanctions, Appeals and Overpayments and will include information on: the new sanctions regime, how to minimise overpayments, who can appeal and how to appeal and how to minimise clawbacks deducted from overpayments.

The new regulatory framework for social landlords ushers a new era of economic regulation. It will be for boards and councillors to ensure that these standards are met and for others such as tenant's panels to scrutinise the delivery of these standards. The regulator will no longer have a proactive role in monitoring the delivery of consumer standards

The new regulatory framework for social landlords ushers a new era of economic regulation with increased emphasis on value for money. This doesn't mean that consumer standards are no longer important. It will be for boards and councillors to ensure that these standards are met and for others such as tenant's panels to scrutinise the delivery of these standards. The regulator will no longer have a proactive role in monitoring the delivery of consumer standards. What are the implications for housing services and tenants given the reduced consumer regulatory role of the social housing regulator?

The new regulatory framework for social landlords ushers a new era of economic regulation with increased emphasis on value for money. This doesn't mean that consumer standards are no longer important. It will be for boards and councillors to ensure that these standards are met and for others such as tenant's panels to scrutinise the delivery of these standards. The regulator will no longer have a proactive role in monitoring the delivery of consumer standards. What are the implications for housing services and tenants given the reduced consumer regulatory role of the social housing regulator?

The new regulatory framework for social landlords ushers a new era of economic regulation with increased emphasis on value for money. This doesn't mean that consumer standards are no longer important. It will be for boards and councillors to ensure that these standards are met and for others such as tenant's panels to scrutinise the delivery of these standards. The regulator will no longer have a proactive role in monitoring the delivery of consumer standards. What are the implications for housing services and tenants given the reduced consumer regulatory role of the social housing regulator?

This 1 day, interactive, in-house workshop will give you and your staff an introduction to Resilience and Conflict. It will help you understand both the causes and effects of conflict and the impact the resultant stress has on the body and mind. The course will cover a number of simple techniques to enable you to recognise conflict before it escalates and ensure that conflict doesn't arise. In addition, the course will cover useful techniques to employ should conflict arise when dealing with customers and other techniques to increase personal resilience

This 1 day, (optionally 2 day) interactive, in-house workshop will give you and your staff an introduction to Conflict Management and Resilience. It will help you understand both the causes and effects of conflict and the impact the resultant stress has on the body and mind. The course will cover a number of simple techniques to enable you to recognise conflict before it escalates. In addition, the course will cover useful techniques to employ should conflict arise when dealing with customers and other techniques to increase personal resilience

This 1/2 day workshop will provide you with the latest knowledge and guidance and updates on the new council tax support schemes, allowing you to offer advice to your tenants, clients, customers, families and friends on how they can take steps to maximise their entitlement to support under these new support schemes.

This practical course, concentrates on three areas vital to developing excellent and effective customer service skills: good technique, improved communication skills and a confident approach. The course includes techniques that can be used to develop relationships with customers and improve communications across teams and organisational wide. It enables organisations to work smarter to achieve your outcomes giving you a competitive advantage.

This workshop will help you understand the options customers have and the advantages to your organisation of your staff pro-actively working with your customers to give them the skills to enable them to get more for their money as well as give them the ability to understand what assistance is out there should they need it.

Book our in-house interactive DHP workshop to find out how your organisation can keep ahead of the game. Ensure staff have the knowledge to minimise the impact of the Welfare Reforms by maximising the number of successful DHP awards made to your tenants from this pot of money.

This course provides delegates with a good foundation of knowledge, skills and awareness to start appreciating the impact of equal opportunities and the value of diversity within the changing operating environment.

Are you ready for Direct Payments? This LIN training course will enable landlords to design their strategy for managing the anticipated impact of this welfare reform and will equip frontline officers with the financial inclusion capability they will need to deliver it.

As the Welfare Reforms begin to bite, more people will find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears. This 1/2 day course will enable you to review your practices and highlight best practice that will make a real difference to your performance.

As the Welfare Reforms begin to bite, more people will find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears.
This 3-day FTA Health-check is designed to highlight areas of weakness and gives you a comprehensive report and set of recommendations which will dramatically improve your future FTA collection rates.

With key welfare reform changes starting in just over 12 months time, our Welfare Reform Calculator, training and strategic support will help you understand and prepare for what the changes mean for your organisation.

Does the majority of your business's income come from Housing related benefits?
What impact will the introduction of housing-related benefits being paid directly to tenants have, on this income stream?
Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream, book this in-house training course today.

Incentives have been proven to have a real impact on performance particularly with tenants who have low level or static arrears which often total many thousands of pounds for some organisations. This course will give you advice and practical examples of the incentives organisations have used to reduce those arrears significantly

Letters and telephones are both effective rent collection tools but which should you use at each stage. What wording should you use in your letters. This course will give you tips and advice to maximise the effectiveness of these invaluable recovery tools.

Are you a private landlord with tenants who claim Local Housing Allowance? Do you understand who can claim Local Housing Allowance? Do you want to know what the Local Authority expects from you and your tenant? How can you ensure that a claim is processed as quickly as possible? Do you know how to get Local Housing Allowance paid directly to a landlord? Do you want to know more about the Housing Benefit system for private sector tenants? If your answer is yes - this is the course for you.

Are your managers and team leaders struggling having difficult conversations with staff around the setting of challenging objectives and targets and these not being met? Handling the difficult conversation requires skill and empathy, but ultimately, it requires the courage to go ahead and do it. This bespoke course will enable your staff to take their leadership skills to the next level.

This practical course will help landlords prepare and deliver customer focussed workshops to groups of tenants and residents to give them the skills, guidance and training to help get more for their money and to understand their payment priorities.

This enhanced organisational development programme is an opportunity for teams to get an in-depth understanding of their individual and their team's motivation styles. This is a two stage programme including individual profiling and then a follow up team event.

To help you minimise the impact on your arrears why not book this training course to ensure that you maximise the rental income you collect by successful negotiation with your tenants. The workshop will be fully tailored to meet your requirements

This 1 day, interactive, in-house workshop will give you and your staff an introduction to NLP and to the techniques that can be used to improve communication - both with themselves and others. It will enable organisations to work smarter and achieve more of your goals and outcomes

Did you know that from June 2013 PIP has replaced DLA and has seen many claimants who previously received DLA, have their benefit stopped under the PIP rules? This is a very worrying situation for tenants and landlords alike - if your organisation houses a number of tenants in receipt of disability benefits who will be affected by this change, which will in turn affect your rental income, then why not book this course to learn how to minimise the impact of this change?

This 1 or 2 day practical training course concentrates on three areas vital to developing excellent and effective tenant profiling skills: good technique, improved communication skills and a confident approach. The course includes techniques that can be used to develop relationships with customers and improve communications across teams and organisational wide. It enables organisations to work smarter to achieve your outcomes giving you a competitive advantage.

This practical course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall.

This practical two day course concentrates on three areas vital to successful FTA collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections in addition to improving FTA debt collection performance overall.

This practical course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall.

This practical two day course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections in addition to improving debt collection performance overall.

This practical course, concentrates on three areas vital to developing excellent and effective customer service skills: good technique, improved communication skills and a confident approach. The course includes techniques that can be used to develop relationships with customers and improve communications across teams and organisational wide. It enables organisations to work smarter to achieve your outcomes giving you a competitive advantage.

This 2 day interactive, in-house workshop will give you and your staff an introduction to Conflict Management, focusing on Physical Conflict training. It will help you understand both the causes and effects of conflict and the potential impact that can result to staff, managers and the organisation. In addition it will cover the legal obligations of organisations, managers and staff with reference to the Health & Safety at Work Act 1974, the Human Rights Act 1998 and the Corporate Manslaughter & Homicide Act 2007, and other Statutory Instruments. The course will also cover a number of simple techniques to enable you to recognise conflict before it escalates

This training course is for housing providers who are looking to reduce the impact that welfare reforms and other changes to the benefit system will have on their future rental income by ensuring staff are empowered and assertive enough to deal with the challenges that lay ahead.

Book this 1/2 day training to help you minimise the impact on your arrears to ensure that you get the basics right and maximise the rental income you collect. The workshop will be fully tailored to meet your requirements

This 1 day, (optionally 2 day) interactive, in-house workshop will give you and your staff an introduction to Resilience and Conflict. It will help you understand both the causes and effects of conflict and the impact the resultant stress has on the body and mind. The course will cover a number of simple techniques to increase your resilience and enable you to recognise conflict before it escalates. In addition, the course will cover useful techniques to employ should conflict arise when dealing with customers and other techniques to increase personal resilience

This 1 day, (optionally 2 day) interactive, in-house workshop will give you and your staff an introduction to Conflict Management, focusing on Risk Assessment and Company Procedures. It will help you understand both the causes and effects of conflict and the potential impact on staff, managers and the organisation. In addition it will cover the legal obligations of organisations, managers and staff with reference to the Health & Safety at Work Act 1974, the Human Rights Act 1998 and the Corporate Manslaughter & Homicide Act 2007, and other Statutory Instruments

This 1 day course will introduce the concept of Sector Based Work Academies to the social housing sector, demonstrate the benefits to helping address rent arrears, Welfare Reforms, financial inclusion, corporate social responsibility as well as the indirect benefits to community spirit, landlord/tenant relationships, capacity building and social cohesion.

Signing up a new tenant is hopefully the start of a long relationship that both parties are happy with. Get it wrong and it could be the start of a problem tenancy. This training course presents practical solutions for social housing providers looking to maximise their rental income by getting it right at the beginning.

This 1 day, interactive course will help you and your staff understand the effects stress has on the body and mind, in addition to understanding the common triggers and causes that give rise to what we commonly term "stress". Prevention is always preferable to cure, so the workshop will enable you to detect early signs of stress in yourself and others

Landlord Information Networks DIY Debt Collection 1 day training course aims to educate your in house team to do their own debt collection from debt to county court judgement to enforcement and payment. It covers all types of sundry debts including rechargeable works and service charges. The emphasis is on the practical and by the end of their training, officers should be able to carry out debt collection from the initial letters to payment of the debt.

This 1/2 day, interactive, in-house workshop will give you and your staff an introduction to teamwork. It will help you understand what makes for good (and bad) teamwork and the different roles that are present in an efficient and effective team.

Our 1/2 day in-house practical workshop will develop your understanding of the type of information you will need about your tenants in order for you to plan how to minimise the impact of the Welfare Reforms and the introduction of Universal Credit.

With the introduction of the Localism Act, review of the allocations code of guidance and the removal of the spare room subsidy the demand for social housing is changing. This 1/2 day workshop practical course will help social sector landlords and local authorities to review and rewrite their allocations policies and tenancy strategies.

With the introduction of the Localism Act, review of the allocations code of guidance and the removal of the spare room subsidy the demand for social housing is changing. This 1/2 day workshop practical course will help social sector landlords and local authorities to review and re write their allocations policies and tenancy strategies.

Are you a Landlord with tenants who claim Housing Benefit? If yes, how much do you know about Universal Credit, third party deductions for rent arrears, alternative payment arrangements and how these changes will impact on the way rent is paid through the benefit system? This brand new course will give you a brief overview of Universal Credit and will negotiate the maze of how to effectively maximise your rent recovery rates through efficient use of third party deductions and alternative payment arrangements.

Are you a Landlord and have tenants who claim Housing Benefit? If yes, how much do you know about Universal Credit and how this will change the way rent is paid through the benefit system? This workshop will answer some of the most commonly asked questions about Universal Credit.

This 1/2 day in-house course will give your board members an introduction to Universal Credit, ensuring they understand the implications of the changes that have been enforced and the effects they will have on both your business and on your customers as well as the strategies that could be adopted to minimise the impact.

This 1/2 day in-house course will give your tenants an introduction to Universal Credit, ensuring they understand the implications of the changes that have been enforced and how to maximise their income.

Does the majority of your businesses income come from Housing related benefits? What impact will the introduction of Universal Credit have on this income stream? Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream, book our in-depth Universal Credit training course today.

Does the majority of your business's income come from Housing related benefits? What impact will the introduction of Universal Credit have on this income stream? Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream, book this in-house training course today.

This workshop is designed to ensure that staff in your organisation can deliver value for money across your business. It examines what value for money means, how to develop a VfM strategy and embed value for money within the organisation.

This half day workshop is designed to ensure that your residents understand and can contribute towards delivering value for money across your business. It examines what value for money means, how to develop a VfM strategy and embed value for money within the organisation and the importance of involving staff and tenants to ensure you align your approach to value for money with your organisation's values and business objectives .

This 1/2 day workshop practical course will help social sector landlords review their void processes to ensure that void properties are not only turned around within the quickest possible time, but that they are also lettable to the customers on the waiting list.

With changes to the allocations code of guidance, the removal of the spare room subsidy and the abolition of Council Tax benefit the demand for social housing is changing and we are starting to see an increase in the numbers of 'low demand' properties. This 1/2 day workshop practical course will help social sector landlords review their void processes to ensure that void properties are not only turned around within the quickest possible time, but that they are also lettable to the customers on the waiting list.

This course will show front line staff as well as strategic officers how to incorporate best practice collection ideas, how to work with customers to ensure debts are paid as well as looking at prevention ideas. It will help your staff understand the difficulties customers may be facing and the reasons they are unable to make payments, making your staff better prepared to deal with issues and make appropriate arrangements.

Are you a Landlord and have any tenants who claim housing benefit and are non-UK nationals? If so, how much do you know about Welfare Benefits & Immigration Rules and how these changes will impact on the way rent is paid through the benefit system?
This full day training course will help answer your questions, give staff confidence and will show you ways to minimise the impact of the changes to Welfare Benefits & Immigration Rules.

Are you a Landlord and have any tenants who claim housing benefit and are non-UK nationals? If so, how much do you know about welfare benefits & immigration rules and how these changes will impact on the way rent is paid through the benefit system?
This half day training course will help answer your questions, give staff confidence and will show you ways to minimise the impact of the changes to welfare benefits & the immigration rules

This course will give attendees an in-depth understanding of the wide range of welfare benefits that are available including: who can claim, customers with disabilities, vulnerable tenants and residents etc.

This course will give attendees an in-depth understanding of the wide range of additional benefits that are available to be claimed and will include information on: who can claim what, benefits available for customers who are sick or disabled, additional benefits that often go unclaimed and appeals and overpayments.

What impact will Housing Benefit Direct and the underoccupancy penalties have on your tenant's housing related benefits and your arrears, following Welfare Reform? Does the majority of your businesses income come from Housing Benefit? If so book this in-house interactive workshop for board members in order to minimise the impact of the reforms on your income.

Are you a small community housing association who can join up with other small registered providers in your area for this workshop? Book our in-house interactive workshop to minimise the impact on your income, following Welfare Reform and the changes to Housing and Welfare Benefits.

What impact will Housing Benefit Direct and the underoccupancy penalties have on your tenants housing related benefits and your arrears, following Welfare Reform? Does the majority of your businesses income come from Housing Benefit? If so book this in-house interactive workshop for your tenants in order to minimise the impact of the reforms on your income.