Pages

Friday, 3 April 2015

Trustpilot: Building trust between consumers and companies.

If you're buying goods or items on the internet, standards of customer service can vary from one website to another, so it's wise to base your purchase decision on more than just the cheapest price.

For example, I once booked a holiday only to find that when I clicked the final purchase button, the confirmation page had suddenly added an extra £80 onto the advertised price! To make matters worse when I rang up to complain about being overcharged they then agreed as 'a gesture of goodwill' to refund me half of the overcharged amount!

Trustpilot: Making your shopping experience more transparent.

So let me get this straight... You've incorrectly overcharged me by £80, but as a gesture of goodwill you'll keep half of the money!? I don't think so!

Luckily, I had kept screen prints of every stage of the purchase, so when I threatened to take things further they eventually agreed to return the full overcharged amount which they had incorrectly taken from me.

Follow Woaba Blog by Email

True Or False by Charles Fudgemuffin

The 'How To Save The World' books for Kindle:

About Me

Charles Fudgemuffin is the author of the critically acclaimed 'Remember to put the bins out' note. Other less notable works include the alien comedy 'How To Save The World' books, and the free short story 'Small Pots Also Have Ears'.