Cheap Carpet Specials

Policies

Terms:

While Damncheapcarpet uses reasonable efforts to include accurate and up to
date information in the site, Damncheapcarpet makes no warranties or
representations as to its accuracy. Damncheapcarpet assumes no liability or
responsibility for any errors or omissions in the content of this site.

The images aim to portray an actual likeness of the carpet in terms of
colour, texture and pattern repeat - however, due to the individual settings of
the user's browser, we cannot guarantee the accuracy - particularly of the
colour.

Prices are displayed in New Zealand Dollars (NZD) and CALCULATED IN
SQUARE METRES

Carpet is sold in lineal metres (3.66m wide) and on confirmation and
agreement of your order with the showroom we may be required to round up or
down the amount required.

Installation:

Damncheapcarpet is strictly product supply only. We do not install purchases
through this website. We recommend but are not responsible in any way for the
workmanship of installers listed on this site. Our flooring calculator
is an estimation tool and we strongly recommend an actual site measure from a
qualified installer before any purchase is confirmed. As we are not
measuring the areas required we take no responsibility for quantities
ordered.

Payment:

Once an order is placed we will contact you to confirm the order, discuss
freight and organise payment. Payment in full is required before any order is
shipped. There are no exceptions to this policy. Payment can be made by
transfer, cheque or credit card. (We do not take credit card details through
this website.)

Freight:

We use a variety of reputable shipping companies to deliver carpet and
flooring to our customers. Each of these companies have their own policies
regarding dates and times of delivery. We will provide you, the customer, with
all the information regarding your order as soon as we place the order for
shipping. Once the appropriate shipping company has picked up an order, a bill
of lading number is issued. This will be given to you along with their phone
number so that you can call and track your shipment if necessary. The freight
companies we use are very reputable businesses and all care is taken in getting
your order to you promptly. There are certain circumstances which are beyond
the control of Damncheapcarpet (holidays, mechanical failure, etc.)

Shipping companies require a contact phone number to verify that someone is
there to accept the order. It is your responsibility to make arrangements for
delivery, and if it is a residential delivery, to have adequate manpower to
offload the material.

For larger consignments OSH regulations apply and we may have to freight to
the nearest carrier's depot and customers will need to collect from there.

Freight is calculated on a quantity and location basis.

Within the Auckland area, we charge a fixed delivery charge of $65.

As a rule of thumb costs of delivery are $1.50 per sq/m of carpet in the
North Island and $2.50 per sq/m to the South Island.

To better serve our customers, you will be notified of your shipping
information such as freight consignment number, freight carrier telephone
numbers, and other pertinent information. We use only freight carriers that
have proven track records of on-time delivery.

When your shipment arrives, please inspect packaging (or instruct the person
who will be receiving the shipment) for any damage. In the rare event you
should see damage, no matter how slight it may seem, call customer service
immediately on 0800 022 234 and we will determine the best course of action.
Taking care of your interest is in our best interests.

Flooring products, especially carpet, tend to be very heavy and generally
hard to handle. When delivered directly to your door it is necessary for you to
organise the people power to assist in unloading your product at your delivery
address.

Acceptance of Delivery:

Once an order has been delivered and accepted, you assume all responsibility
for the carpet or flooring. Please take all necessary precautions in storing
your pieces until you are ready for installation. Please feel free to contact
us if you or the installer have any questions prior to cutting the carpet or
flooring. Once it has been cut, we are unable to accept it back at the
warehouse. Claims for visible defects or damage must be noted at time of
receipt.

Delivery Timelines:

Most orders can be expected to be delivered within 7 business days from the
time the order is placed. You should place your order as soon as you are sure
of the quantity you need. We will store your material in our warehouse as long
as is reasonably necessary. There is no charge for this service. You should be
aware that orders cancelled after we have received the items from the
manufacturer are subject to that manufacturer's restocking policy.

Privacy:

Damncheapcarpet is committed to your right to privacy. We want to
make your experience with us as safe, satisfying and convenient as possible.
Damncheapcarpet complies with New Zealand's Privacy Act
and its 12 information privacy principles which deal with the collection,
holding, use and disclosure of personal information.

Information we receive from you is used to process your order.
This information will remain with us. We will not sell or trade or share this
information with any other company or individual.

You have the option not to provide this information over our
website. If you prefer, you can contact us by telephone to place an order.

Remedies For Defective Material:

For defects discovered prior to installation, we will require a digital
image via email or an actual sample swatch clearly showing the defect. Once
determined that the material is defective we will either 1) immediately issue a
replacement once the material is on its way back to our warehouse by our
designated carrier, or 2) issue you a complete refund including incurred
freight charges once the material is received in our warehouse in the condition
it was shipped in (wrapped and unaltered). Monetary considerations for
consequential damages or inconvenience are not allowed. Defects found after
installation follow various policies depending on the defect. In general you
will probably be required to get an inspection by a Certified Inspector. This
is only when the defect is a possible installer error. If the problem turns out
to be a manufacturing defect, you will be refunded the cost of the inspection.
Manufacturers usually will offer replacement material and reasonable labour
charges or a monetary adjustment if you desire. Claims for shortages must be
made within 30 days of delivery.

Refunds:

If an order is cancelled and a refund warranted, we will do this in a timely
manner. Refunds are made after deducting any restocking fees or freight
charges, if applicable. No refunds will be issued until the carpet or flooring
is received back in our warehouse in the condition as it was when shipped.
Refunds will be issued in the form we received the original payment. We require
approximately four days from the time the carpet or flooring is back in the
warehouse to process refunds.

Returns Policy:

Once an order has been placed it can be cancelled if the order has not been
loaded for shipment at our warehouse or to you. After that there will be a
restocking fee assessed by the manufacturer. We will pass this on to you.

If the shipment has been delivered you must make the item or items available
for pick up for the designated shipping company. You must also make the
appropriate arrangements to load the material on the truck. There are charges
involved in doing this. You will be charged a 15-25%
restocking fee depending on the manufacturer, and applicable freight charges.
The additional charges do not apply in the rare event you receive defective or
damaged goods, or the wrong items, but you still must make the material
available for return as we cannot reship the item until it is on its way back
to our warehouse.

If you ask us to cut your material into your specified room sizes, the order
is not able to be cancelled.

Stock Availability:

Upon request of a style and colour of carpet or flooring, we will verify
that the product is available at that time. If it is not, the manufacturer will
provide a scheduled production date for the product. Experience tells us that
in most cases, the production dates given are reliable. However, in rare
instances the manufacturers have found it necessary to extend the scheduled
production date. Damn cheap carpet will make you aware of any such changes and
offer you the option of waiting for the new date or changing your
selection.