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What does the future look like through the eyes of the Chief Executive of the UK's largest Insurance Company? This session will provide a strategic view of the issues facing the UK Insurance & Financial Services Market over the coming years.

10:20 - 11:30 Industry forum:

"Pulling Together, pushing apart? Tackling the reputation of the industry"

Leading figures review and provide their opinion on what London must do to survive as the leading insurance centre.

Dane Douetil Brit Insurance Holdings plc

Paul Maynard Jardine Lloyd Thompson Group plc

Iain Saville Lloyd's

Charles Philipps Amlin plc

INSURANCE BROKING

The world of the insurance broker post FSA regulation and Spitzer

The panel discuss FSA regulation, Spitzer and the dynamics of broker/insurer relations in this new environment.

David Slade Perkins Slade

Amanda Blanc Groupama

Mark Cliff AXA Insurance plc

Sandy Dunn BDML Connect Limited

Eric Galbraith BIBA

Alec Finch Alec Finch Group Ltd

FINANCIAL SERVICES

Changing Customer requirements in Financial Services

A case study on the challenge of customer requirements in this world of change.

Peter Hales Norwich Union Life

Sally Shire Norwich Union Life

CLAIMS & LOSS ADJUSTING

The future claims professionals

The claims function is at the cutting edge of business advantage. How is this being achieved and what does this hold for the future?

Jonathan Clark Crawford & Co.

Bill Paton Zurich

Gerry Loughney Cunningham Lindsey

Steve Lathrope Accenture

13:00 - 14:15 Lunch

14:15 - 14:50 Professor Richard "Future" Scase

2005 European Business Speaker of the year and Europe's leading business strategist

Professor Richard Scase is Europe's leading business strategist and forecaster and was voted European Business Speaker of the year 2005. He is author of the highly influential "Britain in 2010: The new business landscape", which not only received wide media attention across the globe but he has also contributed to UK government planning and strategy. In his sequel "Living in a corporate zoo" he sets out the landscape of current and future thinking for business leaders. Richard will give a unique insight into the forces of change that will affect insurance and financial services in the UK and across the globe.

LONDON, UNDERWRITING & RISK

Technology innovation - friend or foe?

From Financials and Risk Management to Treating Customers Fairly,this session explores how you can tame technology and deliver true business advantage.

Chris Westwood Oracle UK

Rod Willmott FirstAssist

James O'Riordan Deloitte & Touche

INSURANCE BROKING

Surviving the ARROW process

How to prepare and deal with visits,lessons learned from previous ARROW visits,and strategies for managing the outputs.

Trevor Newbery Grant Thornton UK LLP

FINANCIAL SERVICES

"The Pensions Time Bomb " - fact or fiction?

This session reviews the issues facing the market,the Government and consumers on what is likely to be the big issue of this Government 's third term.

David Prosser Legal & General Group plc

Peter Askins DWP

Mike Urmston Norwich Union Life

Bob Bullivant CII

CLAIMS & LOSS ADJUSTING

The Financial Ombudsman Service &Financial Services Compensation Scheme: Double Trouble? Understand their roles, what they do and how they work.

Trevor Davies Davies Lavery Solicitors

David Thomas Financial Ombudsman Service

Loretta Minghella Financial Services Compensation Scheme

16:20 - 17:20 Breakout Sessions

LONDON, UNDERWRITING & RISK

Fuelling the industry with talent - how can we succeed??

The war for talent is affecting the success of the industry but is there an appetite to develop a cross industry strategy for recruiting and retaining talent?

Sandy Scott CII

Chris Hanks Allianz Cornhill

Mark Cliff AXA Insurance plc

Brendan McManus Royal & SunAlliance

INSURANCE BROKING

Treating Customers Fairly (TCF)

How does TCF affect financial promotions,intermediary remuneration, transparency, procedures and audit,sales and marketing.

Andy Mills Grant Thornton UK LLP

Financial Services "The Pensions Time Bomb " - fact or fiction?

Session continues.

CLAIMS & LOSS ADJUSTING

Incident Management - lessons from Carlisle

What did the market learn and how will it manage similar events in the future.

Topics

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