FAQ

Modems are not suitable for setting up our software . Gsm gateway or card that supports Asterisk is required as GSM Gateways use a SIM card and connect with a cellular tower. They convert the cellular connection to SIP and provide the connection as a trunk to a VoIP PBX. These gateways connect GSM networks to VoIP networks.

Log in to ICTBroadcast system and start Interactive Campaign. After call is answered and recipient pressed key 1, call forwarded on Elastix's Queue and then it gets forwarded to live agent at his registered IP-phone / Soft-phone from queue.

Configuration

1. Create an extension in ICTBroadcast and assign it to any user like "admin"
2. Configure said extension in Elastix as inbound trunk like

Recording Studio

DIDs Administration

Add new DID's

Select [System] as "Assigned to" and select [Recording Studio] against "usage" and save it
3.Publish these DID at your website or Email these DID's to update users to use these DID's for recording purpose

Using Recording Studio

Click on "My Account" at main menu and note account # and pin code

Dial one of available DID

On answer, IVR will ask to enter account number, Please enter account number and then press # key

1. Click on "My Account" at main menu and note account # and pin code
2. Dial one of available DID
4. On answer, IVR will ask to enter account number, Please enter account number and then press # key
5. IVR will ask to enter pin code , Please enter pin code and press # key
6. After the tone, Record your message and when done press # key
7. Now newly recorded voice message will be played which allow user to
press 1 for confirmation
press 2 to listen recorded message
press 3 to rerecord message

ICTBroadcast GUI help user to create and manage countries, destinations , rates and routes and provide interface to search/filter destination based on country and .

Following are two important functions of GUI.

Filter Destinations

When user select a country ICTBroadcast use country dialing_code to fetch all matching prefixes from destination table..
When user select a region ICTBroadcast use region id to fetch all matching countries and also trigger above mentioned action.

By default ICTBroadcast is configured on international prefix format. So admin don't have to do anything if he/she wants to use international prefixes. All the regions, countries and destinations are already created.

However, If admin decides to use ICTBroadcast only for local destination and want to avoid extra (international prefix) digits, then admin can use following instruction to setup local or custom prefix system.

Edit required front end file like like recording.php
Locate form function ending with "_form" like "recording_form"
Locate the text needed to be replaced and modify accordingly ( you can enter appropriate value for #title and #description tags)
If you decide to use "t" function then remember to include new text in translation file in /usr/ictbroadcast/wwwroot/translation directory