Connecting with BlueSnap Payments

What We'll Cover

BigCommerce's integration with BlueSnap allows you to use BlueSnap Payments to accept debit and credit card payments. They offer competitive transaction rates, especially for shoppers who pay with debit cards.

Require CVV — Allows for extra security by requiring shoppers to enter their CVV/CVV2/CVD for their credit card at checkout. Can be set to No, do not require credit card security codes or Yes, require credit card security codes.

Duplicate Window — The window of time where duplicate transactions are disallowed.

Common Questions

Pricing and Fees

What fees are associated with the gateway?

Standard pricing for Visa / Mastercard Consumer Debit transactions in the United States:

2.00% + $0.30

Standard pricing for Visa / Mastercard Consumer Credit transactions in the United States:

Recurring/Subscriptions — At this time, recurring and subscription payments are not supported through BigCommerce.

Troubleshooting and Transaction Disputes

How are payment disputes handled?

When BlueSnap is notified of a chargeback, a hold is placed on your merchant account for the transaction amount. You have the right to dispute chargebacks for transactions you believe to be valid using BlueSnap’s chargeback management services. If a chargeback dispute is decided in your favor, BlueSnap will return the transaction amount to your account. To learn more, visit Disputes.

How do I contact BlueSnap Support?

Support is available Monday - Thursday from 1am – 9pm EST, and Friday from 2am – 9pm EST. Simply Submit A Request through the support portal and they will get back to you as soon as possible.