Geographic Areas Serviced

Description of Services Provided

Personal Care Attendant

On request, Greyhound Canada will provide a personal care attendant with a travelling ticket to be used by this attendant accompanying a person with a disability on the scheduled route for no extra charge.

A person wishing to travel with a personal care attendant must provide a letter from a health care professional, or a disability travel card issued by a recognized organization representing consumers with disabilities which uses a health care professional in assessing that a person cannot travel independently.

The personal care attendant will assist the person with:

transactions at the ticket counter;

moving to and from the boarding area;

stowing and retrieving any baggage;

eating;

administering medication;

using the facilities of an on–board washroom or a washroom at a stop; and

assembling and disassembling a mobility aid at locations other than bus terminals.

Service animals

Greyhound Canada will accept one certified service animal per passenger with a disability for carriage without charge and will permit the animal, if properly harnessed, to accompany the passenger on the bus. The service animal will remain on the floor at the passenger's feet during travel.

Passengers will be required to produce written proof to the operator that the service animal has been trained and certified by a professional service animal institution.

Persons with visual impairments

Reduced fares will be given to a special needs passenger unable to travel alone and accompanied by an adult attendant if the person with a disability has a Disability Travel Card from the Easter Seals/March of Dimes National Council or its designated affiliates.

Scooters

Scooters will be carried in the baggage compartment using a portable scooter ramp at major stations. No fees will be charged to carry the scooter as baggage and the scooter will not count towards excess baggage. Passengers must call at least 48 hours in advance for all scooters ramp reservations.

Greyhound Canada can accommodate personal mobility scooters that are collapsible or be disassembled and of the following dimensions:

Width: 56” or 142.2 centimeters

Height: 36” or 91.4 centimeters

Length: 96” or 243.8 centimeters

Weight: 600 pounds or 272 kilograms

Locations Serviced

Abbotsford (British Columbia)

Barrie (Ontario)

Belleville (Ontario)

Brantford (Ontario)

Calgary (Alberta)

Chilliwack (British Columbia)

Coquitlam (British Columbia)

Edmonton (Alberta)

Fort McMurray (Alberta)

Gatineau (Quebec)

Grande Prairie (Alberta)

Guelph (Ontario)

Halifax (Nova Scotia)

Hamilton (Ontario)

Kamloops (British Columbia)

Kelowna (British Columbia)

Kingston (Ontario)

Kitchener-Waterloo (Ontario)

Lethbridge (Alberta)

London (Ontario)

Montreal (Quebec)

Oshawa (Ontario)

Ottawa (Ontario)

Peterborough (Ontario)

Quebec City (Quebec)

Red Deer (Alberta)

Regina (Saskatchewan)

Saskatoon (Saskatchewan)

Squamish (British Columbia)

Sudbury (Ontario)

Sydney (Nova Scotia)

Thunder Bay (Ontario)

Toronto (Ontario)

Vancouver (British Columbia)

Victoria (British Columbia)

Whistler (British Columbia)

Whitehorse (Yukon )

Windsor (Ontario)

Winnipeg (Manitoba)

Yellowknife (Northwest Territories)

Other Locations Serviced

Greyhound Canada offers frequent service to 1,200 communities, from Vancouver Island to Montreal and beyond, using a network of more than 100 facilities, 690 agencies and interline partners in Quebec, the Maritimes and the United States.