1. What is syncing?

Syncing (AKA synchronizing) is the automatic transmitting and updating of data between two or more devices so they will all have access to the same exact files. That means when you scan an item at the office, it’s uploaded to the cloud and instantly available on your home computer, your laptop, your smartphone, and your tablet. Back to Top

2. What does Neat Cloud Service back up?

Neat Cloud Service backs up all of your data within Neat including all images, text, key fields, comments and notes. Neat Cloud Service backs up your Neat files only, and does not support backing up your computer’s entire contents. Back to Top

3. Will my documents be backed up if my computer crashes?

Yes, if you have subscribed to Neat Cloud Service. Neat Cloud Service continuously and securely backs up all data in your Neat Digital Filing System to the cloud. Back to Top

4. I have a new computer; how do I restore all my Neat data that’s backed up in Neat Cloud Service?

Simply reinstall Neat software on your new computer. When you launch Neat for the first time, click on the Sync button and sign in with your Neat account. Neat will automatically pull all of your files down from the cloud and restore them onto your new computer in the exact same way you last had them. Back to Top

5. How do I sync my Neat data between computers?

Once you have a Neat Cloud Service plan, you can easily sync the contents of your Digital Filing System across several computers. If you already have Neat software on more than one computer, simply launch Neat and click the Sync button – your computer will add its Digital Filing System contents to the cloud, and will also add the cloud’s contents to its local Digital Filing System.

If you want to install Neat’s software on a new computer, simply do so, then click the Sync button to pull all of the contents of your Neat Cloud Service account onto the computer.

In either case, when you sync with the cloud you’ll have the most recent versions of all your important documents, right at your fingertips.

You can also access Neat Cloud Service from any computer by going to cloud.neat.com and signing in to your Neat Cloud Service account. Back to Top

6. How do I back up my Neat data using Neat Cloud Service?

Backing up your data is the same as syncing! Just follow the directions above to sync your files to Neat Cloud Service, and they will be securely backed up at the same time. Back to Top

7. What happens when I edit or delete an item on one of my devices?

The backbone of Neat Cloud Service is the ability to sync your Neat files across your devices. When you edit or delete an item on any of your devices, Neat Cloud Service makes the changes (synchronizes) on all your devices. All of this happens automatically, so your files are always up to date. Back to Top

8. How long does the initial sync take?

Syncing to Neat Cloud Service is fast — but the amount of time it will take to sync for the very first time will be based on the amount of data you are syncing and the speed of your internet connection. The initial sync may take up to several days to complete. Subsequent syncs will be far faster – averaging just a few seconds.

While your account is syncing, the percentage completed will display just under the Sync button. Back to Top

9. I want to stop syncing to one of my office computers. How do I do that?

Any changes made to your Neat data on any of your devices will now stop syncing with this computer.

To permanently stop syncing one of your computers with Neat Cloud Service, go to www.neat.com, sign in, and click on your account name in the top-right corner of the screen. Select Product Keys & Authorizations and then de-authorize the computer you want to stop syncing. Back to Top

10. How do I sync documents captured on my mobile device to my Desktop app? Where do they appear?

Since Sync is the backbone of Neat Cloud Service, any items captured from your mobile device are automatically synced to your Desktop app. The items will be available in the Inbox under the From NeatMobile folder. Back to Top

11. How do I sync my Neat data to my mobile device?

To sync to your mobile device, all you need is the Neat app. Once you’ve synced your files to Neat Cloud Service, as described above, just download and install the app, sign in to your Neat account, and all your Neat files will be there waiting for you. Back to Top

12. Why do I have to update to a new version of Neat to Sync?

Neat’s latest Desktop App versions support Syncing with Neat Cloud Service. Syncing to Neat Cloud Service is not available in previous versions of Neat. Back to Top

THE NEAT SMART ORGANIZATION SYSTEM

Cloud + Mobile + Desktop
One ecosystem for all your important information – on your desktop, in the cloud, and with mobile.

Cloud Storage
NeatCloud plans come with either 5, 20, or 50 GB of space on our cloud servers for your files. When you choose to sync, all of your Neat files will be copied to the cloud, so you may want to know the size of your existing Neat cabinet, if you have one. We recommend you choose a plan with enough room for your cabinet to grow.

Expanded Search
When you create an Expanded Search, NeatCloud will include results from your Evernote, Dropbox, or Google Docs accounts in addition to your Neat Digital Filing System.

NeatCare Premium Support
Some NeatCloud plans include NeatCare – premium technical support, as well as accidental damage protection for your Neat scanner. Your NeatCare support will continue as long as you are on an eligible NeatCloud plan.

Web Upload & DownloadWith the NeatCloud web interface, you can upload files into, or download files from your Digital Filing System – no matter where you are.

Email-in to NeatCloud
Forward e-receipts, or any email – with or without attachments – directly into your Digital Filing System.

Backup
With NeatCloud, your entire Digital Filing System will be securely backed up and protected on the cloud. That means it’s safer to store something in the cloud than on just your computer, and a broken computer or a lost phone no longer means lost files.