Privacy Policy

Subscriber Services Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we link to it from our home page and other pages of our web site.

The Information We Collect

This notice applies to all information collected or submitted on the Subscriber.Services websites. We collect the following types of personal information:

Name

Address

Email Address

Phone number

Credit/Debit Card Information

Demographic Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name

Address

Email Address

Phone Number

Emails from Subscriber Services

As a Subscriber Services customer you will receive a confirmation email after purchasing a subscription. You may also receive emails from our customer service department related to current or past subscriptions that require additional information before delivery fulfillment.

The Way We Use Information

We use the information you provide about yourself when placing an order to complete the order. It is necessary to furnish this information to our third party fulfillment partners, such as newspaper publishers, in order to quickly fulfill your order. Because your information is shared with our third party fulfillment partners, the information is governed by the privacy policies of the recipients of the information.

Disclosure to Other Third Parties

It may be necessary – by law, legal process, litigation, and/or requests from governmental authorities – for Subscriber Services to disclose certain information you have provided us to applicable third parties. We may also disclose this information if we determine that for purposes of law enforcement or other issues of public importance, disclosure is necessary or appropriate. We may also disclose this information if we determine that disclosure is reasonably necessary to enforce our terms of service or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale of Subscriber Services, we may transfer any and all personal information we collect to the relevant third party.

Cookies

Cookies are small files downloaded to your computer to record movements within web sites. We use cookies for website optimization purposes, but do not use cookies to collect any personal information. We also use cookies to improve the performance of our advertising on other websites. To opt-out of our data collection for targeted advertising on other sites, please email us at support@subscriber.services.

Tracking

We do use tracking software to observe user traffic patterns throughout our site. Tracking information is used to determine which areas of our site users like and don’t like, and how well each page performs on behalf of our guests. This helps us continue to build a better service for you. We also monitor search terms and publications entered at our site as a means of knowing what interests our customers.

Security

When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts all information you enter before it is sent to us. And all customer data we receive is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Fair Credit Billing Act

The safety of every online transaction is important to us. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Our Security Policy & Information We Collect

Subscriber Services uses military grade Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our website are secured with SSL and tokenization technology so your personal information stays safe and out of malicious hands.

How To Contact Us

If you ever have any questions about what information we collect and how we use it, please contact us at support@subscriber.services.

Last Modified: March 15, 2016

“This subscription to The St. Paul Pioneer Press is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the regular price of $9.98 every four weeks (subsequently referred to as your SUBSCRIPTION TERM) at the end of this introductory term. Notice of cancellation must be provided before the end of each subscription term to avoid charges for an additional term. You may cancel or modify your subscription at any time by calling Member Services at 651-717-7377. Future regular monthly prices are subject to change.

This subscription grants you a FULLY PREPAID, NON-REFUNDABLE license to receive and access The St. Paul Pioneer Press for the duration of the subscription term. No credit is offered for vacation interruptions.

ARBITRATION

While most subscriber issues are corrected quickly with a simple call to subscriber services, there are occasions where disputes are not immediately resolved. To remedy this, we have joined cable companies, cellular providers and others in instituting an arbitration program. This simply means that if a consumer files a claim, arbitration allows a prompt resolution to the dispute without requiring either party to invest the time and expense of a lawsuit in court. As a subscriber, participation in the arbitration program is automatic. If you have questions regarding these policies, please call Member Services.

This subscription grants you a FULLY PREPAID, NON-REFUNDABLE license to receive and access The St. Paul Pioneer Press for the duration of the subscription term. You will be billed at the term you have selected, which shall be your SUBSCRIPTION TERM. This subscription is non-refundable and not redeemable for any other form of compensation, credit, or cash. No unused portion of a SUBSCRIPTION TERM will be refunded. No credit is offered for vacation interruptions. Notwithstanding the foregoing, the Company reserves the right to issue refunds under certain limited circumstances, e.g., when technical issues prevent the Company from providing access to subscription content. In all circumstances, the availability and amount of a refund is subject to the Company’s sole and absolute discretion, and the Company’s determination shall be binding on the parties. You may call Member Services if you have any questions about your subscription.

By delivering your subscription payment and subscribing to The St. Paul Pioneer Press, you acknowledge and agree to be bound by the terms and conditions set forth in this Subscription Agreement.

Details of our Arbitration and Refund policy can be found on http://local.digitalfirstmedia.com/common/dfm/arbitrationandrefunds.pdf