Frequently asked questions

No, we don’t have any setup fees or transaction fees with any of our plans.

Can I cancel my account at any time?

Yes. you can easily cancel your account from your control panel if you decide 3dcart is not the best solution for your business.

Can I change my plan after I sign up?

Of course you can! 3dcart's amazing ecommerce solution is designed to grow as your business grows. So if you want to switch your current package at any time, give us a call and we’ll make it happen.

Will I have to sign a contract?

You will never have to sign a contract with us. Our clients can choose to stay forever or end their monthly plan at any time… no questions asked.

How do I pay?

You can pay with your credit card or debit card in the next page by selecting a plan. Your card will be charged in the term selected for amount of the plan selected. You can change your payment information at any time.

What currency will I be billed in?

All plans are billed in US dollars.

Do you offer refunds?

We do not offer refunds on our service. We do, however, provide a 15 day trial so you can see if 3dcart is right for you. So what are you waiting for?

We sure do! Every prospective 3dcart client can try our powerful ecommerce solution FREE for 15 days! There’s no obligation to sign up and no credit card is required. Trial members get full access to 3dcart's growing list of advanced ecommerce features so they can start building the online store of their dreams right away. Try 3dcart FREE for 15 days!

Can I use my own domain name?

Absolutely! We offer FREE Domain name registration with all of our ecommerce plans. If you already have a domain, great, our support team can help point your existing domain to your new 3dcart store.

Can I use a subdomain for my 3dcart store?

Of course! After choosing your plan, you will have the option to specify the domain, or subdomain, for your store.

Is my store's data safe and secure?

Your store's data is completely safe. 3dcart is a fully-hosted, VISA PCI Certified ecommerce solution with a 99.99% uptime guarantee. More hosting information is available here: https://www.3dcart.com/ecommerce-hosting.html, so not even a natural disaster can compromise you business.

Do I need a separated web host or website ?

You can use your 3dcart online store with any existing website, but if you don't have one, then you can run your entire website, online store, blog and more directly from 3dcart.

Is 3dcart PCI Compliant ?

Yes. 3dcart is certified Level 1 PCI DSS compliant.

Which online payment methods can I accept in my 3dcart store?

3dcart is partnered with more than 100 of the world's leading online payment processing solutions. This gives our clients unparalleled access to companies like PayPal, Stripe, Authorize.net, BitPay, Dwolla, etc… Simply chose the payment solution(s) you want to work with, and you’ll be well on your way to processing the first of many orders in your soon-to-be awesome 3dcart store!

Will my new 3dcart store include dedicated email accounts for my business?

Our Plus plan includes up to 10 email accounts, Pro (up to 20 email accounts, and Enterprise includes unlimited email accounts. This is FREE email hosting that allows you to establish as many accounts as you and your team can handle. Of course you can also keep your current email provider or point your MX records to your preferred email provider.

Can I customize the look and feel of my 3dcart theme?

3dcart offers dozens of free themes and even more premium themes. This makes finding the perfect theme for your store quick and easy. The best part is, every 3dcart theme is fully customizable, which means you can tweak it any way you’d like. If you want to browse 3dcart's available themes, please visit: http://themes.3dcart.com/

What kind of training & support does 3dcart offer?

3dcart is widely known for offering the best, most comprehensive ecommerce support on the market. Our team of seasoned professionals is available to every 3dcart client for FREE 24/7/365. Click here to learn more about 3dcart's amazing customer support.
We also offer a slew of training materials via 3dcart's Ecommerce University, Knowledgebase Center and blog. Additional training materials are shared all the time via 3dcart's Facebook, Twitter, YouTube and Google+ profiles.

Is there a limit to the amount of storage space allowed for my website?

Nope! You can store an unlimited number of files on our servers, so go ahead and upload those beautiful high-res product images you love so much!

What software/ecommerce Apps does 3dcart integrate with?

Great questions! 3dcart is partnered with some of the biggest names in the ecommerce industry. For a complete list of 3dcart’s partner applications, check out our App Store.

How do upgrades work from the Small Business Plans to Enterprise?

Once your trailing twelve month sales volume reaches $400,000, you will be required to upgrade to Enterprise. This gives you the infrastructure needed to keep growing your business.

How does 3dcart calculate the trailing twelve month sales volume for Enterprise Plans?

This is calculated by adding up the sales volume you've processed over the last twelve months in USD; or if you have not yet been with 3dcart for twelve months, your sales volume processed over your existing time with 3dcart prorated to 12 months.