(We have a sign posted on the counter informing customers to hang up their phones before conducting business. Often, they ignore this. A customer comes up, talking on his cellphone. I am not required to address him while he’s on the phone. He talks and talks for minutes, staring at me. Finally…)

Customer: “Hold up, baby.” *to me* “Yo, you gonna help me?”

Me: “Oh, sure, sir. Once you’re finished with your phone call.”

Customer: “I can do both!”

Me: “Sir, perhaps you missed the sign, but we will not conduct business with you while you are in the middle of a personal phone call.”

Customer: “You a rude motherf*****! I wanna talk to your manager!”

(I walk over tell my manager what’s up. The manager comes over and the customer is on his phone AGAIN.)

Customer: “Hold on, baby.” *to manager* “Yeah, this guy was very rude to me and is refusing to help me. He should be fired!”

(My manager looks at him.)

Manager: “Who are you talking to?”

Customer: “My wife.”

Manager: “Can I speak to her?”

Customer: “Why you wanna talk to her?”

Manager: “Well, if I’m going to fire this guy, I need another witness, and since you ignored the sign that explicitly tells you to hang up your phone we have a second witness, and I want to get her account of what happened.”

Customer: “Y’all’s a bunch of ignorant motherf*****s! I hope this motherf***** burns down! You just lost a customer!”

(The customer storms off. An hour later I get a call from another dealership saying a guy came in and was cursing us out. But apparently, he learned to stay off his phone!)