I enjoy my job and being a team player. Many hands make for light work. I strive daily to work above and beyond expectations. I have learned many new skills at Soroc, I am more apt in my computer knowledge and skills.

My daily work involved support HD agents and Field technicians by providing resolution to issues they cannot resolved on their own. My Co-works was awesome in assisting when busy. The management had a open door policy where you can approach anyone and voice your concerns or advise on issues.

A typical day at work would be meeting the team on site and setting up. Because of the time sensitive nature, workload in shared all through the process. The hardest part is the tension and pressure to get the process completed before a certain time frame in case of rollback. The most enjoyable part is the flexibility.

Pros

paid travel allowances

Cons

each project is considered a new project even though the procedures are exactly the same.

Typical day at work includes troubleshooting hardware issues.I have learned how to troubleshoot and implement hardware issues into day to day life.Management and coworkers are great.The hardest part of my job is no room to grow.The most enjoyable part of my job is working with a great team

Influenced Best in Class results, as first point of contact for escalations in the IMAC (network installations, moves, additions and changes) department; tasked with delivering and addressing clients’ needs via the identification, diagnosis and remedial actions of technical problems. Provided leadership to technical project teams and direct staff while maintaining overall responsibility for deliverable s and technology roll outs. Ensured projects were performed and completed in accordance with schedules, standards and certification. Supported a philosophy of management by example, fostering an engaging culture and learning environment.