When replacing photoconductor units, be sure to reset the photoconductor life counter for each photoconductor unit replaced.

If the problem persists after replacing the toner cartridge or photoconductor units, contact Lexmark Technical Support for further assistance.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), click here.

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

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