ABSA

Consumer complaints and reviews about ABSA

Charges

My name is Lusanda cell number is 0737973871...I could not believe last night when i went to draw out money and there was R907.92 deducted from my account and they informed me that its for unpaid debit orders and i should check my agreement...When i checked this agreement nothing specifies that there will be a deduction of R151.32 for every unpaid debit in my account...I really cannot believe absa... The charges are just ridiculous... I want to close this account and bank somewhere else rather than having absa take my money without my consent

Absa must send back my money, I cannot have charges this much it does not make sense...

I am so angry and cannot wait to change my account and go to a bank that will treat their customers fairly and will not just take money without their consent. They took all of my money in my bank account...

Charges

I could not believe last night when i went to draw out money and there was R907.92 deducted from my account and they informed me that its for unpaid debit orders and i should check my agreement...When i checked this agreement nothing specifies that there will be a deduction of R151.32 for every unpaid debit in my account...I really cannot believe absa... The charges are just ridiculous... I want to close this account and bank somewhere else rather than having absa take my money without my consent.

te lemekob trust 733538403

Good day,

Please I'm not happy about the trust fund of Absa the way its operating and no longer interested in putting my money with such bank.
Please send me the required forms to be fill in so that i can be able to invest my money somewhere else.

Absa Trust

My daughters RAF money has been put into ABSA without my consent.
Asba is there for the beneficiary but they have not really complied and tqien care of beneficiary.
I was plaintiff in the case for 12 years and fought this case longside attorneys. No one sees how and what i sacrificed for this case.
No caregivers were appointed, occupational therapists were allocated to my childs case no reports tracjs records of sessions.
Asba is a money making business that only interested in the money it has and thw interest what happens to my childs interest. If my childs account gets taken away it will be a loss for Absa one less client. So by ll mens put up red flags and use court orders to hold onto the money for business purposes. Money was paid to me now they certificates and priof credentials which they were supposed to ask from the word go but no... auditors had to wake them up.
My problems are endless with ABSA Trust and I do not ser the need for them at all a trust is a business making decision and nothing more.

ABSA LIFE

Dear sir /madam

My name is Pakiso Collen Ramosebi, the eldest son of the late Ms Margaret Tshabangu. My mother passed away on the 1 January 2018 and we buried her 06 January 2018. My mother had a policy with ABSA under the following Policy number: 642 139 0569 ABSA LIFE.

The reason for this email is we tried to communicate with ABSA AND EVEN GONE TO Kempton Park branch regarding this matter, but we failed. Then on the month of May we received a LETTER OF EXECUTOR from fdp Administration Services and we dont even know that company. To our surprise, on the LETTER OF EXECUTOR appears a person by the name of Mareese Lucille Joseph, Estate Number: 005712/2018. What is frustrating us is, we haven't spoken to that Mareese Lucille Joseph. The only person we spoke to is Ms Nazreen Dadoo ([email protected]) from fdp Administration Swrvices and our communication is not fruit full. Now we are receiving phone call and emails from different Attorneys demanding our ID copies and swon affidavits. We dont know whether are they all from ABSA since ABSA is not communicating with us regarding our late mother's policy.

As the elder son would like your intervention in this matter because now we dont know who to trust. I will be happy if my application will be taken into account of consideration.

Absa Trust Fund

Hi My name It's Sipho,I have a brother(23) who has funds in his absa trust fund,since the court released the funds (millions) to absa the only amount absa is sending is R3500 every month,when my mom tried to take the matter to her hands they told her that the court didn't give them authority to release the funds,but at first they said he'll get the funds when his 21years old,now his 23 years but they don't allow his fund to be released they say they'll only pay for his studies only meaning the rest of the millions they'll be kept on trust fund till his done with his studies,my question is since my brother is mentally unfit for school should my mom leave the money just like that?every month they send the statements but we can't get hold of the money what can be done?
It's clear this trust funds they not doing their trusted job but to steal to those who got injured or died.

BAD SERVICE GREENSTONE

On 6 April 2018 at 05h15 I was smashed and grabbed, resulting in the loss of my handbag, that consisted of my ID, Drivers and also my bank card and phone. i blocked my card asap. on Sunday morning i went in to the Greenstone branch with a bank statement, a copy of Id and also a old temp drivers licence and the affidavit from the police to request a new bank card. The consultant and the branch manager refused, if though i tried every possible way to identify myself to them, i asked if they cant use the biometric system as i opened my account with my finger print they refused as replied its not there for that purpose, my dad asked them how that can be. today the 9 April i went to Southdown's branch with the same paper work and they helped me with no problem, and clearly stated that is why the biometric device was installed to identify a client????

been already traumatized by the crime this branch made me feel even worse.

i would like this matter resolved and feedback regarding this matter, or i will have no option but to take this matter further and even the newspapers if i have to 0739608526

ABSA MERCHANDISE DEPT

See attached for your urgent attention from ENGO Aged Care Senekal.
Tel: 058 481 3361
I cannot upload this letter, if it was sent their is also no evidence of it. This complain details is not functioning good. Please phone me in this regard. This complain detail is just as poor as the service we received from ABSA merchandise department.
Matron EC Nieuwenhuis

teller defroud and steeling

hi i cant say my name i have a girlfriend who works at absa bank as a teller she sometimes tell me how they opporate on daily basis,first theycan take your money if your depositing lots of money if your not correctly counted it,secondtly when they have shortage in their safes they dont record them they just balance and put money the next day,,i knw some of the people they took they money but i cant prove anything as they do this carefuly,,so how can i lay a complain,,i was thinking of talking to news papers

ABSA Trust Fund

Good morning

My niece has a trust fund at ABSA. She has registered at Star Schools to upgrade a few subject and has been liaising with Jane Matsomela for money to be paid to the School. Jane has not been helful at all. I also sent he an email on the 15th of February, which she has not responded to. My niece has faxed and emailed the letter she requested from the school more than once, and the school still has not received the payment. Please advise on what is the delay and what can we do to speed up the process as my niece needs to collect study material and start attending soon.

Incurance Claim - Building

On the 23rd December 2017, I Mrs Drieka Crombie logged a claim with ABSA, as my property insurance is with them. My flat's roof got damaged by rain.
From Jan 2018 I have called them every week to follow up on the claim, till date I have not received any feedback from them. And very time I phoned I get the same response. I have come to the conclusion that nobody is will to help me. this morning again I call the call centre got the same response and insisted to speak to the manager. After holding on for 20 min with no one available to speak to me, I hung up.

This is really unacceptable as I my bond is paid up after 30 years and I have paid the insurance every month to ABSA and there is just no one will to help.

The claim number : 3379819. on the 23 December 2017 when the assessor was there to assist the property, he was more concerned about my dog then to assess the property. The more I told him that the dog will not bite him the more he was making a commotion about the dog. Thus his report was inconclusive, he did not asses the property properly.

Unauthourized debit

My name is Mbuso David Mnisi an Absa Customer on the 18/08/17 i realized my statement had a transaction of R89.60 that went on on the 28/ 07/ 17 and i didnt realize then. i called Absa then they send me to Fraud division, which transfered me to another department where i was told that they cannot reverve my money and send me back to Fraud department , which said i must be send back to the guy who couldnt help me. I spend more than 89, 60 looking for the 89,60, i decided tyo hang up, My complain is why cant i get my money back?

Fraud

About 3 months ago money was stolen from my ABSA accounts while I am settled overseas. I have been using ABSA since I can remember and always trusted them with my finances aspecially while I am continuesly transferring money from Dubai to South Africa.

I only received an email from the Investigation dept 2 weeks after the evens. With emails back and forth the issie is still not resolved and I have not been able to access any of my accounts ever since. I have not been able to pay my credit card account to use by cheque account. No the Collection dept is calling me for interest that I need to pay seeing that my account bas been inactive.

I am super dissapointed and shocked at how careless they are. Hopefully I can take my business elsewhere very soon

unhonoured will,estate.

My father passed on June 2006.paperwork was done.2008 we received letters two weeks after I called for enquiries.Those letter explained things
We didn't understand.we were referred to Absa in
Pretoria for a clarification,but the person we met
was new on the case and could not clarify the letters
.Nothing happened until now.nothing was paid to us
We were given copies of will by Absa in vanderbijlpark.We are so disappointed that Absa didn't honour our late father's will he did with Absa.
We don't know what to do for assistant. Please help.
my email.tebonhle @gmail.com

not paying

what a joke I had to call these pple like 100 time each time they had a new story to tell me they keep telling me they wil call me back they never do each time a difrent story why they don't pay out be carefull when u deal with these pple

fraud and unauthorised debit order

(Fraud) - unauthorised debit orders

I noticed a debit order from RCCS Bos J for R1937.00, I don't have any debit, accounts or in fact any debit orders going off my account.

I called absa call centre where I provided my account number and the consultant advised that the account holder is a different person. the consultant advised that my account has been duplicated and that I need to visit my nearest absa branch.

when I got to absa I advised the consultant to stop the debit order and reverse my funds, which he did not do. he did not know how to resolve my query and kept me waiting for close to two hours.

I then took initiative and went to a manager where she advised that she had never seen such a query before but it was clear that this "other person's" debit orders were being debited from my account.

Fraud

My card got stuck on the machine and all my money was cleaned out within minutes.Went to the bank as l feel its their right to protect our money but the services that was granted was apaulling. Requested to speak to the manager who was as useless as his consultants.Was Promised a case number on Monday till to date.Absa is scamming us poor people aint make enough profit from the interest rates we pay everyday
I would like to believe that this is an inside job as my card was swipping at spar tops while l was standing with your security next to the machine that had my card.
I would also like to be compensated for debit order reversal charges,time lost as l believe its your duty to protect our money and bank cards inserted on any atm.
The consultant that l spoke didnt even ask if l need another card as my card is still stuck in your machines.
Please refund me and kiss me goodbye as your stuff are so unprofessional,but well maybe its cheap labour.

Estate late

Good Morning,

My mother passed away on 26 November 2015. Her estate was with ABSA. We send all the documents required to ABSA and waited for a response. As my mother died in New Zealand while visiting us, there was a bit of extra paperwork etc. Finally her estate ended up with the lawyers, was rejected by the Master once more but we were not informed that we need to send in more paperwork by the lawyers.

I phoned to ask how far away mum's estate is and was then told that more paperwork are needed. I had to ask though whether they were ever going to let us know, if I didn't phone. Got a sort of answer yeah they would have gotten to that. I once again saw that the paperwork gets done and have been told this morning that the estate will take another six months to a year to be finalised.

WHAT?????

How is this even possible? It is a cash estate. There are absolutely no fixed assets or debts whatsoever? Please explain the once again hold up as I fail to understand it. Where is my mother's money at this point in time and who is earning the interest on it?

Trust fund statement

I need assistance regarding a matter with ABSA Trust in Pretoria. My brother has a trust fund with Absa that he got from the road accident fund, they
advised us that they would handle his funds and give him monthly allowances as,they said he is mentally unfit to handle his own finances.

The problem is that since they started giving him the allowance and bought him a house,they have never issued him any statements of his trust fund,we have gone to their offices in Pretoria to ask for it and they promised to email it to me,but till today they have not sent it,I have called Zinhle the lady that is handling my brother’s finances but she has made empty promises.

Illegal Advertising of Sex Services

I was on facebook and stumbled on this ABSA employee on facebook by chance. She is an ABSA employee in Pretoria Brooklyn Branch advertising sex services. HOW UNBELIEVABLE!!! She states her name as Yolette Cunha on Facebook and even gives ABSA Brooklyn's telephone number. How does ABSA allow this, are you a banking institution or an escourt agency???

I am an ABSA customer in Gauteng and right now I am too ashamed to say that I do business with ABSA. Employees like these give ABSA a bad name. They should not be employed by ABSA or any banking institution for that matter.

This matter should be investigated, and the employee concerned should be dealt with. There are some bad apples among ABSA employees and ABSA should get rid of them, before they contaminate the rest of ABSA. I have banked with ABSA for years, and have never come across something like this. I am also sending ABSA's top brass an e-mail with regards to this. ABSA I am disappointed!

Illegal Advertising of Sex Services

Hi Kobus,
Thank you so much for bringing this to our attention, I can assure you that we take this very seriously and are already in the process of investigation. Please could I ask that you email me your contact details to [email protected] so that I may touch base with you with regards to feedback. If you’re not comfortable with that, I’d like to thank you again for taking the time to bring this to our attention and rest assured that this matter will be dealt with.

harassment

Made a late payment to Absa instead o f paying on 28/09 I paid
on 30/09. As from 12/10 I start receiving phone calls that I had not
paid my account. The more I explained the more calls I received.
telecalls 12/10 14/10 15/10 17/10 and 18/10. This upset me terribly as my next installment due date was 25/10.
Today 18/10 I receive another statement due date 02/11 and the
installment due has doubled. How can they send two statements
1 dated 28/09 due 25/10 and the other 29/09 to 06/10 due 02/11
and then decide to harrass me for another payment?

harassment

Thank you very much for your feedback. Please note that we are active on our Facebook page (http://www.facebook.com/Absa.Bank
) and we encourage you to engage with us there, alternatively please e-mail your details to [email protected] and we will get in touch with you