Getting Help

Agent Assisted Support

If you’ve tried self help and would like to contact us directly, we’d love to hear from you!

When contacting us, you will be asked for your product’s license code or your email address (used to make the purchase). Instructions on finding license codes are on the contact pages.

We recommend using Live Chat for assistance with technical inquiries. Your chat agent can troubleshoot your issue live and send you step-by-step instructions to solve your problem.

Have a question about your PC Tools account or products? Call our telephone support line for assistance 24/7.

Things to keep in mind

Please provide as many details as you can and be sure to include any steps you took before asking your question. This will enable the agent to get straight to the help you need, without repeating any steps you have already tried.

View your Solutions Online

You can view your past support inquiries as well as email solution replies in your My Account, under the My Support tab. Login now or Set Up My Account.