Sally Candlin [+-]

Macquarie University

Sally Candlin, in her position of Honorary Senior Research Fellow in the Department of Linguistics at Macquarie University, taught for a number of years in the Masters program in Communication in Professions and Organisations and supervises the research of postgraduate students. She is the author of Therapeutic Communication: A Lifespan Approach (Pearson Education, 2008). She has taught in nursing and health programs, at both undergraduate and postgraduate levels at the University of Technology, Sydney, The Hong Kong Polytechnic University, and the University of Western Sydney. She is a Registered Nurse, Registered Midwife and a Health Visitor.

Peter Roger [+-]

Macquarie University

Peter Roger is Senior Lecturer in Linguistics at Macquarie University. His teaching spans several Master’s degree programs, including Applied Linguistics, Communication in Professions and Organisations, and Speech Pathology. He studied Medicine at the University of Sydney, and after graduating worked as a medical practitioner for several years before going on to complete a Doctor of Philosophy degree in communication sciences and disorders. He has published in a variety of journals, including Journal of Neurology, Brain Injury, Aphasiology, Neuroradiology, Asia Pacific Journal of Speech, Language and Hearing, and International Journal of Speech-Language Pathology.

Description

The chapter highlights the fact that both knowledge and expectations play a key role in communication in healthcare settings. . Framing such knowledge and expectations turns out to be very relevant when exploring interactions between members of a team who have worked together for a long time or professionals who are working together for the first time. Footing provides a means of describing the particular alignment adopted by one participant at any given moment with respect to the other participants. Another concept grounded in expectations about another person’s behaviour is trust. Trust is considered here just one example of the way in which trust is built up or eroded through interactional choices of participants.

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