The safety, security and good health of our passengers and employees is our highest priority.

Since the outbreak of COVID-19, Ethiopian has been implementing all the recommendations of WHO and other Global Health & Travel regulators. As international travel plan is interrupted due to the COVID-19 pandemic, Ethiopian is offering hassle-free
travel date change and refund process.

Unless there is a travel restriction imposed on your travel itinerary, Ethiopian continues its operation and keeps its passengers notified for any travel readjustments. However, because of the operational challenges faced due to Covid-19 (Corona
Virus), we have altered some of our services.

Passengers whose travel date falls between 01 March - 30 June 2020 and tickets issued until May 31,2020 are eligible to:

Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket, we will keep the ticket as open status for travels until December 31,2021 so that you can rebook it whenever you decide to travel)

Request a travel voucher for trips up to one year ahead

Terms and conditions

If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected.

It is also applicable to associated tickets for excess baggage, preferred seat and business class upgrade fees paid.

Reassigning of paid preferred seat will be done to the same seat or equivalent seat. If chosen seat or equivalent seat is not available, paid amount for the preferred seat will be refunded in the form of travel Voucher/credit note for future use.

For the latest travel information, we encourage all passengers to check real-time Flight Status on our website. Furthermore, please ensure that your contact details are up to date by visiting Manage Booking page of our website so we can let you know directly if your flight is affected.

If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel.

Please note that Ethiopian Airlines has temporarily suspended flights to the below countries/cities.

Until Further Notice 31-May-20
Until further notice

City

Resumption Dates

ANGOLA - LUANDA

09 June 2020

ARGENTINA- BUENOS AIRES

Until Further Notice

AUSTRIA-VIENNA

Until Further Notice

BAHRAIN - BAHRAIN

Until Further Notice

BOTSWANA-GABORONE

Until Further Notice

BURKINA FASO - OUAGADOUGOU

Until Further Notice

BURUNDI - BUJUMBURA

Until Further Notice

CHAD - NDJAMENA

15 June 2020

CAMEROON – DOUALA, YAOUNDE

30 June 2020

CHINA-GUANGZHOU/PEKING/CHENDU/HONGKONG

Until Further Notice

COMOROS-MORONI

Until Further Notice

CONGO REPUBLIC – BRAZZAVILLE, POINTE NOIRE

Until Further Notice

CONGO DEM REP – KINSHASA, GOMA, LUBUMBASHI, KISANGANI

Until Further Notice

COTE D'IVOIRE - ABIDJAN

14 June 2020

DJIBOUTI– DJIBOUTI

Until Further Notice

EGYPT – CAIRO

18 June 2020

EQUATORIAL GUINEA – MALABO

15 June 2020

ERITREA-ASMARA

Until Further Notice

FRANCE – MARSEILLE

Until Further Notice

GABON - LIBREVILLE

Until Further Notice

GHANA - ACCRA

Until Further Notice

GREECE-ATHENS

Until Further Notice

GUINEA - CONAKRY

06-JUN

INDIA-BANGALORE/MUMBAI/NEW DELHI

30 June 2020

INDONESIA – JAKARTA

Until Further Notice

IRELAND – DUBLIN

18 JUN

ITALY – MILAN

30 APR

ITALY-ROMA/MALPENSA

Until Further Notice

KENYA-NAIROBI /MOMBASA

6-May

KUWAIT – KUWAIT

Until Further Notice

LEBANON – BEIRUT

Until Further Notice

MADAGASCAR – ANTANANARIVO /NOSSI-BE

04 June 2020

MALAYSIA - KUALA LUMPUR

Until Further Notice

Malawi – Lilongwe

Until further notice

MALI – BAMAKO

Until Further Notice

MOZAMBIQUE – MAPUTO

30 June 2020

NAMIBIA – WINDHOEK

01 July 2020

NIGER – NIAMEY

Until Further Notice

NIGERIA- KANO/PORT HARCOURT /ENUGU /LAGOS /ABUJA

Until Further Notice

NORWAY-OSLO

Until Further Notice

PHILIPPINES - MANILA

Until Further Notice

QATAR– DOHA

11 June 2020

RUSSIA- DOMODEDOVO

Until Further Notice

RWANDA – KIGALI

Until Further Notice

SAUDI ARABIA – JEDDAH /DAMMAM /MADINAH /RIYADH

Until Further Notice

SENEGAL – DAKAR

30 June 2020

SEYSCHELLES-MAHE ISLAND

Until further notice

SINGAPORE - SINGAPORE

Until Further Notice

SOMALIA – MOGADISHU

Until Further Notice

SOUTH AFRICA- JOHNNESBURG /CAPETOWN

Until Further Notice

SOUTH SUDAN- JUBA

Re-opened effective 01 June 2020

SPAIN – MADRID

30 JUN

SUDAN – KHARTOUM

14 June 2020

SULTANATE OF OMAN- MUSCAT

17 June 2020

SWITZERLAND – GENEVA

Until Further Notice

TANZANIA- DAR ES SELAAM, KILIMANJARO, ZANZIBAR

Flight suspension lifted until 17 August 2020

THAILAND-BANGKOK

30 June 2020

TURKEY-ISTANBUL

10 June 2020

UGANDA - ENTEBBE

Until Further Notice

USA-NEW YORK (JOHN F. KENNEDY)

Until Further Notice

UNITED ARAB EMIRATES-DUBAI

Until Further Notice

ZAMBIA-LUN

Operational

ZAMBIA-NLA

UFN

ZIMBABWE-VICTORIA FALLS

Re-opened effective 01 April 2020

A number of countries have issued restrictions on entry for overseas travelers. Please note these restrictions can change at short notice.

Here Below Please Refer to Information on Travel Restrictions Due to The Spread of Corona Virus Within Ethiopian Airlines Network.

Ethiopia

In order to control the spread of COVID-19, the Ethiopian Government has decided to quarantine all arriving passengers entering Ethiopia for 14 days at the expense of the passengers.

Accordingly,

All arriving passengers entering Ethiopia after 00:10 A.M. on March 23, 2020 (i.e. all Monday morning arrivals), will be placed in a mandatory quarantine at the Ethiopian Skylight Hotel for 14 days at the passenger expense. Additional hotel
will be selected and advised in due course.

A travel ban will be placed on all non-residents, non-Australian citizens coming to Australia Effective March 20, 2020.

A travel ban will be placed on all non-residents, non-New Zealand citizens coming to New Zealand effective 19th March Mid-night (Thursday-Midnight).

Beirut

Beirut Airport Closure is extended for all commercial
and private flights until Sunday 12 April 2020 included.

Belgium

Belgium has extended the COVID-19 lockdown by two weeks until 19 April,2020. The same restriction will continue to apply during the lockdown. Effective 18MAR20 12:00 (noon); Belgium has closed its borders for Non-EU Schengen European Nationals.Accordingly,
note below two essential points.

Inbound:

Flight are always allowed to land for bringing Schengen European nationals, residents or/and members of European families to the Schengen territory.

Foreigners with a transit or short-stay visa will not be allowed to enter Schengen territory. Only those holding a long-stay visa equivalent to a residence permit will be allowed to enter.

Outbound:

All non-essential travels are prohibited.

Must scrupulously observe the social distancing measures that apply to the Belgian territory

Must respect a 14 days home quarantine

Must respect a prohibition to work for 14 days (exception is made if working from home)

If a close relative is driving you home from the airport, the above measures also apply to that person

Benin

New Benin Entry visas will not be issued.

All travelers coming to Benin by Air will be quarantined compulsory for 14 Days in the hotel selected by the Government. Benin Government will pay for Benin nationals and other nationals have to pay by themselves.

The preparation of the pilgrim program is suspended.

Brazil

All non-Brazilian Passengers prohibited from entering the country effective 28 March 2020.

Burundi:

Burundi Flight suspension is extended for seven days
effective 28 March 2020 2359 Bujumbura time

Canada

The Government of Canada has set new mandatory requirements and guideline which make wearing face masks (Face Covering) a compulsory requirement for passengers travelling to/from Canada effective immediately.

Face Masks Requirements:

(a)the passenger must be in possession, prior to boarding, of a face mask;

(b)the passenger must wear the face mask at all times during the flight when they are 2 m or less from another person unless both persons live in the same private dwelling-house or other place that serves that purpose; and

(c)the passenger must comply with any instructions given by a crew member with respect to wearing a face mask.

Confirmation:

Every passenger must confirm to the operator prior to boarding an aircraft for a flight that the operator operates that they are in possession of a face mask.

Exception:

Do not apply to the following passengers:

(a)an infant;

(b)a person who has breathing difficulties unrelated to COVID-19;

(c)a person who is unconscious; or

(d)a person who is unable to remove a face mask without assistance.

Effective March 21st at 0001 ET

To limit the spread of COVID-19, the Government of Canada has imposed various travel restrictions. New travel restrictions may be imposed with little warning

Please ensure you are aware of all applicable travel restrictions prior to making a reservation.

Effective March 19th at 0001 ET

Travelers departing to Canada (except domestically) will be asked health questions prior to boarding such as:

Do you have a fever?

Do you have shortness of breath?

Do you have a cough?

Have you been denied boarding on a flight due these symptoms in the last 14 days?

If any of the answers are YES, the traveler will not be permitted to travel to Canada for 14 days, unless they have medical certificate to demonstrate they are clear of COVID-19.

Effective March 18th at 00:01 ET

All international flights arriving to Canada excluding Caribbean, Mexico and USA must arrive at one of the following four airports:

Montreal (YUL)

Toronto (YYZ)

Calgary (YYC)

Vancouver (YVR)

All other airports in Canada will be permitted to handle flights only from Canada and USA, Caribbean and Mexico.

Effective March 18 at 12:01 ET

All foreign nationals that have been outside the country in the last 14 days are prohibited from travelling to Canada.

For flights to Canada, only the following travelers are permitted to board:

Canadians and Canadian Permanent Residents

Foreign nationals that are continuing onto a third country (as an example a traveler from EUROPE via Canada and to the U.S.) are permitted to board

The traveler must meet other requirements such as the U.S. or other country entry restrictions

U.S. nationals departing the U.S. Only and arriving in Canada will be permitted to board

Effective immediately all passengers arriving into Canada will be requested to self-isolate for a period of 14 day

Guinea
Conakry (Gbessia) international airport closure to all public air traffic is extended
until May 06, 2020

Egypt

All flights suspension to/from Egypt will stay closed until 15 April. This restriction does not affect the following flights: Aircraft in state of emergency, Cargo flights, technical landing, humanitarian/medevac/repatriation
flights, United Nations flights, domestic flights.

Gambia

Airlines are directed not to transport passengers on transit to/from other destinations in the sub-region using Banjul as an embarkation/disembarkation point.

Airlines are also requested to verify the evidence of Gambian Identity and /or Residence permits in order to ensure that passengers without this document are not allowed to board Gambia inbound flights.

Hong Kong

Passengers who are not HKG Resident/Citizens are not allow to landed HKG.

Transit facility will be suspended from 25 MAR 0000. All passengers with connection flight at HKG must be depart before 24MAR 23:59LT. Please don't accept any passenger with onward flight on 25MAR. Otherwise all expense and responsibility
will be on the incoming Airlines.

Previous entry restriction remain unchanged.

In addition, all non-Hong Kong resident will not be allowed to land HKG from 25Mar/0000 except from Taiwan / Macau / Mainland China provided that passenger’s travel history without touching other countries within 14 days and their
permitted stay more than 14days to cope with current quarantine period.

HKIA transit facility will be suspended from 25Mar/0000. All connecting flight STD must be departed on or before 25Mar/0000.

Israel

Effective 04 April 2020 23:59 hrs.

All passengers who arrive in Israel will be taken to a government quarantine. This includes Israeli and foreign passengers.

The decision includes General Aviation/Business Aviation passengers.

Japan

The Government of Japan further entry restrictions with effect from 00.00 am on April 3 (Japan Standard Time) JST

Note 1: As a consequence of the designation above, a total of 73 countries are subject to the entry ban.

Note 2: Foreigners with the status of residence of “Permanent Resident”, “Spouse or Child of Japanese National”, “Spouse or Child of Permanent Resident” or “Long Term Resident”, who have departed
Japan with Re-entry Permission by April 2, will be treated as people in special circumstances in principle. That however is not applicable to foreigners who will
depart Japan on and after April 3. It should be noted that “Special Permanent Resident” is not in the scope of the entry ban.

2. Quarantine

(1) Conducting PCR tests for arrivals who have visited the countries and regions listed in paragraph 1 above within 14 days prior to their arrival to Japan. It should be noted that foreigners who have visited the countries which had been
already designated as areas subject to the entry ban within 14 days prior to their arrival to Japan also need to undergo PCR tests as they are required now.

(2) Calling upon people arriving from any country to wait 14 days at a location designated by a quarantine station.

3. Visa restrictions

(1) Suspending validity of single or multiple-entry visa issued by April 2 at Japanese Embassies or Consulates General located in any country or region except the countries and regions listed in paragraph 1 above.

(2) Suspending visa exemption measures for any relevant country or region except the countries and regions listed in paragraph 1 above.

(3) Suspending validity of Pre-Clearance granted to APEC Business Travel Card (ABTC) issued by any relevant country or region except the countries and regions listed in paragraph 1 above.

Note 3: Already-implemented Visa restrictions, which have been decided at the 20th and 23rd Meeting of the Novel Coronavirus Response Headquarters, held on March 18 and 26 respectively, will remain in place until the last day of April.

Due to COVID-19 effective 15 March 2020 Norway is closing the border to foreign nationals who don’t have a residence permit in Norway. Foreign nationals will be turned away at the border. Exemptions will be provided for European
Economic Area (EEA) citizens and their family members who reside in Norway. Exemptions are also being prepared for EAA citizens who work in Norway. Norwegians who are abroad and people who live or work in Norway can still enter the
country. Temporary entry and exit controls will be introduced at the internal schengen border. The airports will be open for international flights enabling tourist/foreign nationals to travel out of Norway.

Any passenger arriving to Norway from any country (Other than Sweden and Finland) upon arrival they will be quarantined for14 days or they will be returned back to origin.

Airline operators and pilots must inform this to passengers. If the passenger is arriving via Sweden or Finland and the passenger has been outside these countries with in the last 14 days shall be quarantined for 14 days.

Oman

All Nationalities WILL NOT BE ALLOWED to enter the Sultanate of Oman at all borders EXCEPT FOR OMANI’s and GCC CITIZENS.

This is effective March 17th, 2020 UNTILL A FURTHER NOTICE.

All foreign passengers that shall show at the Passport Control will be rejected even if their flight arrived before.

Russia

Effective 00:00 (UTC +3) March 18, 2020 to May 01, 2020.

All foreign citizen’s entry to Russia is prohibited, including those entering from Belarus.

Visas invitations will not be issued by the immigration authorities, including working visas.

An international transfer is allowed.

Exemptions: - Crew members (of all nationalities), - accredited or appointed workers of diplomatic representatives and consulates of foreign countries, - international organizations and their representatives, - other official representatives of foreign countries in Russia; - immediate family
members of the mentioned categories;
- Official delegation’s members - Holders of official, diplomatic visas; - Emergency visas issued due to death of close relative
- Russian residents

All flight scheduled to and from Freetown International Airport have been closed effective 21th of March 2020 until further notice.

Singapore

To minimise the spread of COVID-19, Singapore has implemented precautionary measures for all passengers. Please refer to the notices at the airport. If you are unwell, please identify yourself to the crew and ground staff upon arrival.

All passengers entering Singapore, including Singapore Citizens, must complete the electronic Singapore Arrival Card with Health Declaration before proceeding to the arrival immigration. Please refer to the in-flight brochures, or approach the
ground staff for more information.

All returning residents with travel history to the United Kingdom or the United States in the last 14 days are required to serve their 14-day Stay Home Notice at dedicated hotels. Please identify yourself to the officer at the arrival immigration
counter upon arrival

Somali-land

Effective 18:00 GMT, March 19,2020, all flights from Kenya, Somalia, China, Italy, Iran, France, South Korea and Spain are prohibited from Somali-land Airports for 28 days.

Somali-land Airspace is open and Airports are fully operational as usual.

All passengers from North America and all Europe will not be allowed to enter Somali-land effective 30 march 2020.

South Africa

The lock-down comes into effect at midnight on the night of 26th. In other words, night of Thursday 26th/Friday 27th March.

No Crew on scheduled airlines will be permitted to enter South Africa after midnight 26th /27th March as in 1.

No passengers on scheduled airlines will be permitted to enter South Africa after midnight 26th/27th March as in 1.

South African citizens and permanent residents abroad are urged to arrive back in South Africa by the time the lock-down becomes effective. Quarantine beyond the deadline becomes compulsory for 14 days should they find a way to enter South
Africa after the lock-down deadline. (Applicable to all borders not only airports).

South Korea

The Republic of Korea new mandatory quarantine measures in relation to COVID-19 to be in effect Starting 01 April 2020 00:00 (KST) for all arrivals:

All passengers from abroad (Korean Nationals and foreigners coming in for long stay) should be quarantined at their own residence for 14 days.

- For those who don’t have a residence in Korea, they will be quarantined in the government-designated facilities at their own expense (about KRW 100,000/day).

Foreigners coming in for short stay should be quarantined in the government-designated facilities.

Passengers will be exempted from the above mentioned measures, will be tested and then undergo strengthened active monitoring when they have:

- A Visa type A1, A2 or A3

- An isolation exemption certificate issued by the Korean Embassy in advance for the appropriate purpose of visit such as important Business (contract, investment) and academic meeting.

The expense includes costs for accommodation, meals, etc.

Passengers who breach the mandatory requirement face penalty.

Sweden

Swedish Government has enforced EU’s entry ban. The entry ban comes into effect on March 19th and will be in force for 30 days.

Swedish citizens and residents will still be able to return to Sweden, according to the decision.

The entry ban will not apply to people who can demonstrate a particularly important reason to travel to Sweden, for example "diplomats, people in need of international protection and people who are to perform necessary functions in Sweden,
such as healthcare staff and people transporting goods to Sweden".

The ban does not apply to EU and EEA citizens.

Thailand

Thailand has further imposed below regulations for all entry/transfer/transit to the Kingdom of Thailand:

Passengers shall be permitted to land at
the airport in Thailand either for transit, transfer or entry into Thailand
only if they fall under one of the following categories:

Being in the situation or a person exempted by
the prime minister or permanent secretary of ministry of foreign affairs,
under certain conditions and prescribed time period.

Carriers of necessary cargoes, but require prompt
exit after the mission is completed

Pilot-in-command and crew members of the
flight entering Thailand with clear schedule to depart

Persons on diplomatic or consular mission, or
under international organizations, representatives of the government
performing their duties in Thailand or other persons or international
agencies that the ministry of foreign affairs gives permission, and
their families. In this case, certificate of entry to the kingdom issued
by ministry of foreign affairs is required

Non-Thai nationals with work permit or who have
been granted permission from Thai government agencies to work in Thailand

Thai nationals with certificate of entry to
Thailand issued by royal Thai embassy or royal Thai consulate in their
country of residence certifying that they are Thais returning to Thailand,
and fit to fly health certificate

Passengers traveling into the Kingdom of Thailand shall be subjected to isolation, quarantine, and shall be put under observation

Air operators providing services to passengers traveling to the Kingdom of Thailand are required to perform the following screening of passengers at the time of check-in:

Check passengers’ health certificate certifying that the passengers pose no risk of being infected by the Coronavirus Disease (COVID–19). The health certificate must be issued no more than 72 hours prior to the date
of travel.

Check passengers’ insurance policy that shows minimum medical coverage in Thailand of Coronavirus Disease (COVID-19), in the amount not less than 100,000 USD.

For passengers with Thai nationality returning to the Kingdom of Thailand, the air operators are required to perform the screening as follows:

Check passengers’ health certificate confirming that the passengers are fit to fly.

Check passengers’ letter issued by the Royal Thai Embassy, Thai Consular Office or the Ministry of Foreign Affairs certifying that the passengers are Thai nationals returning to Thailand.

THAILAND - published 13.03.20201. Passengers arriving from China (People's Rep.), Hong Kong (SAR China), Iran, Italy, Korea (Rep.) or Macao (SAR China) must have a Health Certificate as well as Lab Test COVID-19 to prove they
are free from Coronavirus (COVID-19). The Health Certificate and Lab Test COVID-19 must be valid for not more than 2 days prior to departure.- This does not apply to airline crew.2. Passengers arriving from China (People's Rep.),
Hong Kong (SAR China), Iran, Italy, Korea (Rep.) or Macao (SAR China) must have medical insurance with coverage of 100,000 USD.- This does not apply to nationals of Thailand.- This does not apply to airline crew.3. Passengers
and crew members must present a completed T.8 health questionnaire to Health Control Office upon arrival.4. Crew members not based in Thailand arriving from China (People's Rep.), Hong Kong (SAR China), Iran, Italy, Korea (Rep.) or Macao
(SAR China) will be quarantined at the hotel until next departure schedule.5. Crew members based in Thailand arriving from China (People's Rep.), Hong Kong (SAR China), Iran, Italy, Korea (Rep.) or Macao (SAR China) will be quarantined
at home until next departure schedule.- This does not apply when they only transited through China (People's Rep.), Hong Kong (SAR China), Iran, Italy, Korea (Rep.) or Macao (SAR China).6. Based on the travel advisory restriction
issued by United Arab Emirates Government, nationals of United Arab Emirates are not allowed to travel to Thailand.7. Nationals of Bulgaria, Bhutan, China (People's Rep.), Cyprus, Ethiopia, Fiji, Georgia, India, Kazakhstan, Malta, Mexico,
Nauru, Papua New Guinea, Romania, Saudi Arabia, Uzbekistan, Vanuatu and passengers with a Chinese Taipei (on the cover: Republic of China Taiwan) passport can no longer obtain a visa on arrival.8. Nationals of Italy are no longer visa-exempt.

VIET NAM - published 14.03.2020

1. Passengers who have been in or transited through China (People's Rep.) in the past 14 days are not allowed to enter Viet Nam. This does not apply to passengers who travel for diplomatic or official purpose. - This does not apply
to nationals of Viet Nam.- This does not apply to passengers who reside in Viet Nam.2. All passengers must fill out a quarantine form prior to arrival.3. Passengers who travel for diplomatic or official purpose will undergo
a medical examination at the border before allowed to enter Viet Nam.4. Passengers who have been or transited through Korea (Rep.) will be quarantined.5. Passengers who have been or transited through Iran or Italy in the past
14 days will be quarantined for 14 days.6. Nationals of Italy and Korea (Rep.) with a normal passport are no longer visa-exempt.7. Nationals of Denmark, Finland, France, Germany, Norway, Spain, Sweden and passengers with a
British passport are no longer visa-exempt.8. Passengers with a Certificate of Visa Exemption issued by Viet Nam are no longer visa exempt if they reside in China (People's Rep.), Denmark, Finland, France, Germany, Iran, Italy, Korea
(Rep.), Norway, Spain, Sweden or United Kingdom.Effective 12:00 pm Viet Nam local time, 15 March 2020:1. All visa on arrivals are suspended.2. Passengers who have been in or transited through the United Kingdom or a Schengen
Member State in the past 14 days are not allowed to enter Viet Nam. This does not apply to passengers who travel for diplomatic or official purpose. - This does not apply to nationals of Viet Nam.- This does not apply
to passengers who reside in Viet Nam.

If any new travel restrictions will be imposed, we will ensure that Timatic is updated accordingly. We are monitoring this outbreak very closely and we will keep you posted on the developments.

MYANMAR - published 18.03.2020

1. Nationals of China (People's Rep.) traveling to Myanmar can no longer obtain a visa on arrival.2. Nationals of China (People's Rep.) can not transit without visa (TWOV) in Myanmar.3. Passengers arriving from China (People's
Rep.) on any Chinese airline can no longer obtain a visa on arrival.4. Passengers who have been in Hubei Province of China (People's Rep.) and Daegu and Gyeongbuk Regions of Korea (Rep.) in the past 14 days are not allowed to enter
Myanmar.- This does not apply to nationals of Myanmar. They are subject to 14-day quarantine upon arrival in Myanmar.5. Passengers who have been in areas other than Daegu and Gyeongbuk Regions of Korea (Rep.) are required to
present a medical certificate that proves no symptoms of acute respiratory illness prior to boarding. They are subject to 14-day quarantine at their home or hotel upon arrival in Myanmar.6. All passengers who have been in France,
Germany, Iran, Italy or Spain in the past 14 days are subject to quarantine for 14 days.

CAMBODIA – published 17.03.20201. Passengers arriving from France, Germany, Iran, Italy, Spain or USA are not allowed to enter Cambodia.- This does not apply to nationals and residents of Cambodia.2. Nationals
and residents of Cambodia who have been in France, Germany, Iran, Italy, Spain or USA in the past 14 days will be quarantined for 14 days.

Togo

Please do NOT accept/book any passenger to Lomé-Togo, even a Togolese national effective 27 march 2.

United Arab Emirates

Based on the higher travel advisory restriction issued by the United Arab Emirates Government, due to major outbreak of Covid-19, UAE will temporarily ban entry for all passengers of all nationalities into UAE starting from 08:00 GMT 19 Mar (Thursday
19 Mar-2020 12:00 UAE local time) and further updated on 21 Mar, 2020 until further notice. The ban includes the entry of.

The above travel restriction is applicable with immediate effect and airlines are required to strictly adhere to it.

USA

Effective 1700 US Eastern Standard Time February 2, 2020, United States has banned any passenger who has been in Peoples Republic of China (PRC) for the past 14 days from entering the country in order to prevent the spread of CoronaVirus.

This restriction doesn’t include US citizens

Passengers from Hong Kong and Macau are not affected by this restriction

Airlines may refuse transportation to passengers who pose a direct threat to the health or safety of others because of communicable diseases for flights to the USA from origins determined by CDC as COVID-19 risk areas without asking for medical
certificate.

Entry into the United States of all aliens who have been physically present in the Schengen Area during 14-day period prior to their entry into the US is suspended.

Zambia

In order to control the spread of COVID-19, the Zambian Government has decided to quarantine all arriving passengers entering Zambia including diplomats hereafter, will be placed in a mandatory quarantine at a government designated
institution or facility for 14 days at the passenger expense effective 16 April, 2020.

Ndola, Zambia Airport closed

Zimbabwe

Effective immediately, all returning Zimbabwean residents and permit holders need to present (produce) a valid COVID-19 clearance medical certificate from countries where they are originating from.

We strongly recommend all passengers to check the information published by the Government of their destination country before traveling and visit:

In order to control the spread of COVID-19, the Ethiopian Government has decided to quarantine all arriving passengers entering Ethiopia for 14 days at the expense of the passengers.

Accordingly,

All arriving passengers entering Ethiopia after 00:10 A.M. on March 23, 2020 (i.e. all Monday morning arrivals), will be placed in a mandatory quarantine at the Ethiopian Skylight Hotel for 14 days at the passenger expense. The additional hotel will be selected and advised in due course.

Ethiopian Airlines strives hard to guarantee travelers peace of mind with regard to the advent of COVID-19

In response to the latest developments in the COVID-19 outbreak
around the world, Ethiopian is taking extra steps to ensure our
customers’ health and comfort, and to provide passengers with confidence
and peace of mind when planning their travel.

Thoroughly cleaning of our aircraft

On all aircraft departing from its hub in Addis, Ethiopian Airlines
has implemented enhanced cleaning and complete disinfection of all
cabins as a precaution.

In line with the latest expert medical finding that the COVID-19
virus is primarily transmitted by touch, Ethiopian has placed its
greatest focus on surface cleaning

Ethiopian uses an approved chemical that is proven to kill viruses
and germs, leaves a long-lasting protective coating against new
contamination of viruses, bacteria and fungi on surfaces, and is
eco-friendly.

The cleaning process includes a comprehensive wipe down of all
surfaces – from windows, tray tables, seatback screens, armrests, seats,
in-seat controls, panels, air vents and overhead lockers in the cabin,
to lavatories, galleys and crew rest areas.
All of this is done in addition to other normal procedures such as
changing head rest covers on all seats, replacement of reading
materials, vacuuming, and more.

All of Ethiopian’s aircraft are fitted with HEPA cabin air filters
which are proven to filter out 99.97% of viruses. They also remove dust,
allergens and microbes from the air recirculated into the cabin and
cockpit, which helps to provide a safer,
healthier and more comfortable environment for the passengers and
crew.

Hand sanitizer are available at multiple locations at our airports

Hand sanitizer is available in our airports, lounges and on aircraft.
Our customers and employees are welcome to use this as required. We
also encourage regular hand washing.

Providing Personal Protective Equipment for our people

All of our aircrafts are equipped with biohazard kits and we have
gloves, hand sanitizer and face masks to keep our staff and crew safe.

The safety and security of passengers and employees is always the top priority of Ethiopian Airlines. Accordingly, we are working closely with WHO, IATA and the Ethiopian Ministry of Health to ensure your
health and comfort as you fly with us.

Health Screenings at Addis Ababa Bole International Airport

Medics stationed at Addis Ababa Bole International Airport and carry
out continuous health screenings 24/7. Our flight crew are also equipped
with all safety equipment they need to protect themselves and
passengers from possible infection.

What is your policy on continuing flights to affected countries?

Like any other international carrier, we are following the recommendations of WHO and local health agencies such as the Ministry of Health and EPHI. So far, the WHO has recommended that the travel ban should not be imposed because of the pandemic.

We are following all WHO recommended precautions and collaborating actively with EPHI, the Ministry of Health and all stakeholders.

We provide our flying crew and front-line staff with the required equipment including gloves, facemasks and protective gear.

Pre-flight briefings are conducted for all crew to remind them of safety and hygiene.

What measures are taken at Addis Ababa Bole International Airport to contain the virus?

Screening is conducted 24/7 at Addis Ababa Bole International Airport as well as at the origin airports.

We have been implementing complete disinfection on our aircraft coming from affected countries.

We use standard, eco-friendly chemicals that kill viruses and germs and leave a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces.

We make deep cleaning of all surfaces – from windows, tray tables, seat back screens, armrests, seats, air vents and overhead bins in the cabin, to lavatories and crew rest areas.

How effective are the preventive measures at the airport?

The screening is being carried out at Addis Ababa Bole International Airport per the guidelines of WHO and other regional and international public health institutes.

The quarantine facility is well equipped with professionals and all necessary equipment.

Is the risk of contracting a virus on a plane higher than in a shopping center or in an office?

We assess that the risk is lower. Compared with those locations, a modern aircraft has its cabin air changed many times more frequently than offices or shops. The air supplied to the aircraft cabin is either fresh or is filtered through HEPA
filters of the same efficacy (99.97% or better) in removing viruses as those used in surgical operating rooms. As in a shopping center or an office, the biggest risk is if someone remains in the environment while unwell with a viral infection.
Hence maintain good personal hygiene is key.

How safe is the air in modern aircraft?

Very safe. In fact, the European Aviation Safety Agency studies showed that “the cabin/cockpit air quality is similar or better than what is observed in normal indoor environments” such as offices, schools and home dwellings.

Modern aircraft have high-efficiency air filters similar to those used in hospital operating rooms. They capture more than 99.9% of the airborne microbes in the filtered air.

What measures is the airline taking to help passengers whose flight plans have been affected because of the series of flight bans by different countries?

In light of the travel restrictions, we have made it easy for passengers to rebook their flights or get refunds depending on their choice.