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Happy but Disappointed!

I personally chose Court Meridian because of 2 reasons: 1. Because of good reviews I read I got fixated on it even a cousin of mine who live in Olangpo was suggesting other hotels. 2. I have a 1yr old active son, so I was too happy that you have a small play area (which I think needs further improvement) and a pool. My husband and I were pleased when we get there. It has a nice and cozy ambiance and accommodating staff we definitely enjoyed our stay even for short period of time and definitely looking forward on coming back until we got disappointed on 2 things: 1. There’s a note in the bathroom that we could ask for the things we further need because you can personalize your service depends on our needs and yet when we asked for extra towels, we have to pay for the extra? This is very common in hotels why do we have to pay? Because we just stayed overnight? 2. One of the crew from the breakfast buffet who did the cooking of omelette accidentally spilled the macaroni soup “sopas” on me when she was fixing the cover because I got it removed unintentionally and i said sorry when I was trying to put it back. She got it from me and while fixing it she spilled the soup on me and didn’t even dare to say sorry? How rude was that?...I personally chose Court Meridian because of 2 reasons: 1. Because of good reviews I read I got fixated on it even a cousin of mine who live in Olangpo was suggesting other hotels. 2. I have a 1yr old active son, so I was too happy that you have a small play area (which I think needs further improvement) and a pool. My husband and I were pleased when we get there. It has a nice and cozy ambiance and accommodating staff we definitely enjoyed our stay even for short period of time and definitely looking forward on coming back until we got disappointed on 2 things: 1. There’s a note in the bathroom that we could ask for the things we further need because you can personalize your service depends on our needs and yet when we asked for extra towels, we have to pay for the extra? This is very common in hotels why do we have to pay? Because we just stayed overnight? 2. One of the crew from the breakfast buffet who did the cooking of omelette accidentally spilled the macaroni soup “sopas” on me when she was fixing the cover because I got it removed unintentionally and i said sorry when I was trying to put it back. She got it from me and while fixing it she spilled the soup on me and didn’t even dare to say sorry? How rude was that? I was already in a fresh clothes, I even needed to asked for any cloth to clean or wipe the soup from my dress. I gave her back the tissue she handed me to tell her that she spilled a lot of soup on me and to check what she has to say but she still didn’t apologize for what happened. Sayang I was too disappointed I wasn’t able to get her name. It happened last April 20.More

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Room Tip: Hope you’ll have room for guests with toddlers. If you know what I mean. Outlets with covers, no big drawers and cabinets with locks :)

Stayed: April 2018, traveled with family

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Ask amdc2018 about Court Meridian Hotel

Thank amdc2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We would like to thank you for choosing Court Meridian Hotel & Suites – Subic Bay.

We appreciate you taking time to share your experience with us during your stay.

We sincerely apologize for the incident that happened in our restaurant during your stay and the hotel management had already called the attention of the said staff and was already subjected to disciplinary action and counseling on the proper way to handle such incident and was taught of good customer service.

Rest assured that the hotel management and team is working hard to continue improve on our facilities and services.

We look forward to your next stay with us.

Sincerely,Court Meridian Hotel & Suites Team

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rooms are safe and clean, but you would have to ask from the front desk if you need toiletries.Good options for breakfast.Nice location right in the middle of a restaurant row.Overall, nice hotel to stay in for business trips to Subic.

Stayed: April 2018, traveled on business

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Ask joeysegismundo about Court Meridian Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Subic has always been our favourite for short weekend get away...And Court Meridian provided us a lot of comfort during most of our stay...Great value for money...Clean rooms , courteous staff , great breakfast

Stayed: April 2018, traveled with family

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Ask jdr416deloy about Court Meridian Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Our first time here and we are really impressed right away after entering the lobby. Friendly and hospitable staff will greet you upon your arrival. The room was really clean and smells really nice. The pool was also safe with the presence of a lifeguard all throughout. Really, this is a bang for the buck. We will be back for sure.

Stayed: April 2018, traveled with family

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Ask mrjimgonzales about Court Meridian Hotel

Thank mrjimgonzales

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This is the first time my family and I stayed in this Hotel for 3 days and 2 nights. I will break it down my review into parts.

1. Rooms and Amenities - the rooms were nice and clean. They will give ample stuff you need to stay for the night. Clean towels, blankets, and sheets. The bathroom is nice and clean, simple but very functional. Although the exhaust is loud, it really helps removing any unwanted smell. The veranda is neat and clean and even has a retractable clothesline.

2. Location - the location is great, it is almost near all establishments except the ones for the kids attraction (zoobic safari, ocean park and other beaches) which is far but other than that was a great location.

3. Staff - the staff are very accommodating and very hospitable. They will listen to your needs and requests and will make ways to help you as long as they can.

4. Food - this is the disappointing part, the hotel has 2 restaurants, and 1 of them is used for the breakfast for the guests, not that big but has outside seating. The food choices was limited but what surprised me the most is on weekends they serve breakfast buffet but come Monday you will have to order from their set menu and any additional order will already be charged. Kids are also not included in the breakfast but when it is buffet you can share your food with them, but if its not buffet then you have to order extra and pay.

It was a good experience and if I may suggest, you need to expand your restaurant to accommodate guests especially during peak season.

Stayed: April 2018, traveled with family

Ask Drew A about Court Meridian Hotel

Thank Drew A

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We would like to thank you for choosing Court Meridian Hotel & Suites - Subic Bay.

We appreciate you taking time to share your experience with us during your stay and for breaking down your review into parts for us to know which part we still need to improve on. Regarding the breakfast we usually serve plated breakfast during weekdays from Mondays to Fridays and buffet breakfast during weekends Saturday and Sunday. If breakfast is buffet kids ages 4 years old and below are free of charge but will share plate from their parent or guardian if entitled to the buffet breakfast. If breakfast is plated 1 breakfast coupon is entitled to order 1 choice from our breakfast menu selection with brewed coffee. Juices or additional drinks or any additional orders not covered by the breakfast coupon during our plated breakfast on weekdays is allowed but with corresponding charge.

We will look into your suggestion and find ways how we can accommodate guests in our restaurant especially during peak season.

We look forward to serving you again.

Sincerely,Court Meridian Hotel & Suites Team

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Hotel is right across Gerry’s grill and is just walking distance to other restos and bars. Quiet neighbourhood. Friendly and efficient staff. Quick check-in and check-out. Buffet breakfast needs a bit of improvement though.

Stayed: March 2018, traveled with friends

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Ask janie3182017 about Court Meridian Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.