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No pre-view icons

04-09-2017, 02:31 PM

I know other testers have had problems with the pre-view images. But I am not sure if they encountered the same issue as me. So here is what happened in my case:

I received a bunch of pictures via a photo web site from my sister. She wanted to download those pictures as they were from an event of hers, but a friend had uploaded them to the web site which did not allow a simple download operation. So to create actual JPGs I used "SNAGIT" which is a screen capture application to take the pictures off the web site and then save them as JPGs to a folder on my desktop. I then opened ACDSee Photo Studio for Mac BETA and pointed to the folder which contained the JPGs:

I then double-clicked on one image (2017-04-09_13-31-47.jpg) to see if the actual picture was visible:

....as you can see, the picture is there. Just the pre-views are not. And even on the bottom in the "filmstrip" of the View window, the pre-views are not available. On the other hand, if I click on the right arrow the next picture in row is shown perfectly well. In short, the actual pictures are there, but the pre-views are definitively not.

Was ACDSee open when you imported the images using Snagit? If you close ACDSee and re-open the app, do you still experience this issue? If you refresh the thumbnails in Manage mode (CMD + R), do the previews show up?

Comment

I believe ACDSee was indeed open when I saved the pictures into the specific folder out of SNAGIT.

Now that a few hours have gone by, and I had re-booted my computer (and therefore of course re-started ACDSee) the pre-view of the pictures appears just fine.

I did not have the opportunity to try your suggestion (i.e. refresh the thumbnails in Manage mode (CMD + R)) before I re-booted the computer. So I don't know if that would have worked.

Bottom line:

All is well.

I think there is a minor element of confusion: When I added a new folder on my Desktop while ACDSee was running, that folder appeared in ACDSee immediately. So did the pictures as I saved them into that folder. It was just the pre-views that did not get automatically updated.

I will do some more testing to see if I can trigger the initial bug again.