49 Reviews

Traveller Rating

Review Overview

ARRIVAL: On arrival we started by receiving our rented (Avis) car, when the lady took our credit card she took 60 Euros out of our account automatically for fuel and said that this is the charge for a full tank. We were told that if we filled up the tank ourselves she advised us that we would be fined and the 60 Euros was for a full tank however we only used the car for our airport/hotel transfers and a trip to the local sand dunes, as it was an economical car we didn't even use a quarter of a tank. The main reason why we did not use the car more to get our money's worth is that we were told that we did not have adequate insurance cover for example if anybody caused damage to the car it would have been an automatic 890 Euros so we were extremely anxious about taking it out. We were told that we could get cover for another 97 Euros (again straight off the credit card) but it was too late as we had already signed for it and they couldn't change it

HOTEL: When we arrived at the Oasis Village there was no air conditioning, we could only hire a fan for the room that circulated warm air for the week, the room was not suitable for our holiday it was like a sauna! We did complain about the heat and being next to the loud bar. But they had no other rooms available. Because of the location of the room we did not feel safe leaving the door open on an evening with either 1 of us alone on the sofa bed so we had no choice but to put all of our mattresses together on the floor in order to be able to allow the door to be opened slightly in the hope of a breeze. In this case we didn't sleep.

As well as paying for a fan (which barely cooled us at all) we then had to pay for the safe and a remote for the television which only had 2 channels but no sky as we were told. To us we were sold an All Inclusive holiday but we didn't think that it was! Towels and bed linen were not changed and after a few days the apartment became very smelly especially the bathroom as this had no fan. The fridge also did not work and barley cooled water! One of the cleaners eventually came round to clean but literally flew a mop over the main part of the floor in seconds and said that we were not allowed fresh towels however when the bathroom ceiling leaked we were given an extra 2 (there was three of us)! My wife was extremely poorly with heat stroke and as the room was so hot she had to spend the best part of the night on a sun lounger trying to cool down rather than in a bed.

FOOD: On our first day we went down to the dining hall to find out we were served raw chicken and pork kebabs including re heated chicken nuggets and chips for the children (which literally crumbled in our hand) even the restaurant manager agreed he would not eat them! My husband wanted to view the kitchen as he's a chef and their response was no. Everyone was mortified of the condition of the food luckily we had money in our account to fund for food and entertainment outside of the complex but we are now having to replace that money as it came out of money for our bills at home.

It was not a choice to eat out it was something that was necessary at the time but also because of that we had less money to take our son out on exertions so we feel we couldn't give him the holiday that we had originally planned. For the unfortunate people that had nothing and had to eat salad all week this was unacceptable we thought it was just a one off so the next day and for the 5 remaining days we sampled the food and it was the same re heated food all week! I complained the first day and received no response and the receptionist arranged a meeting on Monday morning for me to meet with the manager but she cancelled that morning! I was accompanied with many families who was also disgusted with the Oasis Village food and entertainment.

ENTERTAINMENT: we were advised that Thomas Cook was no longer putting entertainment on for us instead it was a group called Sunny Animation because Thomas Cook had pulled out so it was not what was promised to us and we have never experience anything so surreal! They literally cleared the entertainment hall and as a result instead of enjoying the All Inclusive experience again we had to find entertainment elsewhere which again cost money. Besides one kids club in the day time which my son attended we were told about a free chocolate and pirate party but when we arrived Oliver said it was 10 Euros but prior to this he said it was free so he couldn't attend because we couldn't afford it.

DRINKS:
We asked to look at the vodka because people kept complaining that it wasn't vodka so I took a bottle off the bar man and it was vodka schnapps 7% alcohol. He said it was terrible how we spent £1500 for the holiday and that we were being served this, it was the same with the lager. We feel that if we had been made aware of the entertainment situation we would not have booked this particular option as it was a massive part of the holiday that was important to us especially as we have a small child. Our son and other children could not understand what was going on with the entertainment due to the language barrier and feel that this isolated him which was extremely distressing!

To conclude we feel that due to all of the above we have not had the holiday that we had hoped for because we had to spend our spending money on alternative food and entertainment and cannot book another because our savings now has to re pay the credit card and bill money that we had to use. I would say that we spent nearly £1000 and our original budget was only £500. We are mortified and drained and feel like we've never had our relaxing holiday that was expecting.

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Thomas Cook

Hotel tip:
Don't go.

Kirsty John

Brilliant hotel

6 years 11 months ago

This was one of my favourite hotels, the pools were great, the accommodation was great and the food was really nice. The pancakes for breakfast were the best I've ever tasted. There was a good variety of food and different entertainment every night. The entertainers were amazing and really made our holiday with poolside games, bingo and quizzes. Both of the pools were quite big and not very busy. We all really enjoyed our stay at Oasis village and would definitely return. I recommend it.

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Recommended

Michelle

Clean and spacious accommodation

7 years 3 months ago

After arriving at reception we were sorted out within five minutes. Our apartment was clean and spacious. There was a spare bed provided for our youngster. Patio was large and kitchen had everything required even though we went All Inclusive. All apartments are surrounded by gardens. Lovely.

The pools are fab with plenty of sunbeds. Our little one spent a lot of time in the heated pool. It is windy this time of year so take a few jackets and trousers. It is chilly walking around the town especially at night.

The food is lovely with plenty of choice. Theme nights sometimes also.

Entertainment is okay. Not brill but it's for the kids.

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Recommended

Joanj

Worst holiday ever

8 years 2 months ago

Please do not go to this hotel, it is the worst holiday we have ever had.

The room was shabby, the mattresses had huge dents in the middle, the sheets had holes in them and one even had old blood stains on it.

The food was average.

The pools were OK but had a lot of broken tiles in them which the kids cut their feet on.

The entertainment lounge was a huge cavernous room with a tatty stage and curtains that were falling down, you couldn’t hear anything that was said (or sung!!) as the sound system was so poor it was just a lot of noise.

The evening entertainment was a disgrace, consisting mainly of games involving a piece of string or a top hat and a man pulling a skunk out of a wooden box (no I’m not joking).

Thomas Cook should be ashamed that they are sending clients here.

If you have already booked you should seriously consider changing your reservation to another hotel.

Oasis Village is one of the better laid out complexes that we have encountered on holiday. Plenty of room, sunbeds and 2 pools, 1 heated. The kids made for the heated lower pool and us oldies 60+'s made for the cooler top pool.

Relaxation without noise, hustle and bustle and food and drink abound. Variety is there in the foods offered. Pastas, fish, salads and good old English quisine is there aplenty.

Drinks variety lack nothing from Beer to Sangria and spirits. They may not be the familiar brands we know at home but the end result is the same. Alma at the pool bar worked her socks off till 6pm every day and had a smile on her face all the way.

Oasis Village is worthy of anyone's holiday destination.

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Louise Hughes

Love it!

8 years 4 months ago

This is our 2nd visit to this hotel(we stayed there Jan,2010). We love it.

Its clean, friendly and everything is right there on your doorstep really (only a short walk to the main strip).

We went All Inclusive again and like other All Inclusives the food is repetitive at times but lots of choice even for me being a veggie.

A lovely hotel to stay in and will be returning again next Jan.

LOVE IT.

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Eliza

Apartments are good

8 years 5 months ago

Well, what can I say? Food was in plentiful supply but the service was awful. Noone at any time attended the food, either in the out door buffet (think of the flies!) or in the indoor salad bar. There was no pomp and ceremony for New Year, althought they did put steaks on.

Clientele left to be desired - one family in particular was totally scary and out of hand, throwing the waiters trolly over and smashing glasses around the poolside in an angry tirade, swearing at all of the guests, but no-one approached him, and despite many appeals from guests the police were not called. This let the hotel down and for this reason only I would never consider visiting again.

The position is ok and the apartments are very good. The restaurant is simply a canteen but you can always find a bite to eat. We ate there most days apart from dinner when we chose to eat out.

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Mr S Hirst

Would return again.

8 years 10 months ago

This hotel is perfectly situated, next door to the water park which is worth a visit, 10 min walk to the main bars and restaurants.

The food was OK but got a bit repetitive towards the end of the two weeks. The staff were very efficient and polite, had a couple of problems with the room which were sorted very quickly.

The entertainment area could do with being air conditioned as could the restaurant. If you go in August make sure to hire a fan for the room as if you are on the ground floor with young children in the room you cant really leave the doors open at night (plus the cats do have a habit of coming in the rooms) We traveled with two other families and had a really good holiday and would return again.

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Steve

8 years 11 months ago

Firstly flight was delayed for 2 hours got to hotel after 11.00pm gave us a ticket at reception to get some food in dining room. no hot food only salad but no drink. Bar was closed had to beg for drink.
Our hotel room was in c. block which was all up hill and took us 5. minutes to walk from dining room. We are all not young in are party if you book this hotel and struggle to walk ask for room near by. Food not bad good selection.Nicesized swimming pools and plenty of sunbeds.Staff polite. hotel entertainment not bad for the kids. But would not go back to this hotel.

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Barrett

9 years ago

just got back from a half term break at the oasis village. After reading earlier reports i admit i was a little worried,but all was fine. The place is very clean,the food is what you expect for a 3 star place and so is the entertainment. I must say that the entertainment girls and boys worked their socks off throughout and didnt push you to join in anything if you didnt want to. All the staff were friendly too. The location is not great if you want lots going on then this is not the place for you. If on the other hand you want a chilled out peaceful holiday then it is. There is hardly anything in area apart from supermarket,a few bars and some samey shops. We got a very good price to say it was our half term so we had nothing to complain about. The weather was fabulous and the hotel was good,so yes I would stay again.

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