We have stayed at the W San Francisco before, about 8 years ago, and this was before we had started seeing some fabulous hotels and locations around the world. We fondly returned last weekend, and unfortunately upon arrival we felt quite underwhelmed by the room (king corner) which we had been upsold on reception. The dark brown (dated) wooden doors set off alarm bells and the general wood work in the room had seen better days. But actually, it really is ok, more than OK. Great size bathroom, huge window seat to store all toiletries. Fab Bliss toiletries. Another 3 great window seats to store bags and bits. Free wifi. Massive bed. Coffee machine (vague nesspresso ish) although a few extra pods would have been great, rather than the random green tea one. We were also given a lovely bottle of bubbly to celebrate our anniversary which was totally unexpected and very gratefully received. The reception staff were very helpful and polite, and pointed out that we had probably arrived on the busiest weekend of the year so far, with the re-opening of SF MOMA and then the Bay-Breakers Race. But it gave us front row seats for all the shenanigans and we couldn't have been happier. So after an initial disappointing start, I would recommend this hotel, and the wonderful staff :)

May 15, 2016Verified Hotels.com guest review

SIMON, gb1 night romance trip

W San Francisco

Exceptional10.0

Awesome W SF

Amazing!! The W rooms are always awesome and the service and food is great too.

Aug 4, 2018Verified Hotels.com guest review

Lindsey, us1 night trip

W San Francisco

Good6.0

Horrendous customer service

I had a large folio charge for my stay, and I wasted 2 calls lasting over 40 minutes trying to find out what the details of the charge were for, and by the time they put me through WITHOUT EXPLANTION to a THIRD PERSON, where I was expected to START OVER with my question, I gave up. Their phone # gives NO options for questions not related to making a reservation, and they are COMPLETELY inept at providing information about charges. I never did find out what the charges were for an will dispute the charge unless they can tell me WHAT IT'S FOR.