Welcome to DBSTalk

Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!

CSR from heaven!

I was going to switch to dish to save a little money so I called to cancel service and this is what I was offered to stay with directv:
Free Sunday ticket max
$20 credit for 18 months
$25 credit for 12 months
$15 credit for 12 months
$10 credit for 12 months
50% off starz for 12 months
Free Showtime for 12 months

I have been with directv for 6 years and this is the best that I've ever heard. I was not under contract and I had to agree to a 12 month contract. I have no problem with that. The CSR was the nicest I've ever came accross. She kept looking for more discounts. I would have stayed after she offered the Sunday ticket for free. Thanks for reading!

This I can guarantee is going to anger many. Im sorry but I believe the OP and this type of bs from csr's gets me. So Shades how is it this occurred?

By people that dont read the guidelines and practice conflict avoidnace. They think that giving the customer whatever they want is good customer service....the OP will probably end up on the fraud management klist and have all credit and discounts frozen for awhile. The MOST recurring credits allowed for 1 customer is like 240. per year. The CSR did this customer a disservice

My comments and opinions are my own and not necessarily those of DirecTV.

By people that dont read the guidelines and practice conflict avoidnace. They think that giving the customer whatever they want is good customer service....the OP will probably end up on the fraud management klist and have all credit and discounts frozen for awhile. The MOST recurring credits allowed for 1 customer is like 240. per year. The CSR did this customer a disservice

So if someone refers 10 people which is the max for the RAF discount and they all activate service and become new D* members. The persons account that is getting credited with $1000 will pop up on D* fraud management list ?

I'm not going to call the OP a liar and I can't get into company specific issues but let's just say that there are systemic policies in place that would prohibit this. If someone did do something to intentionally circumvent them then there are some negative outcomes that could happen. That's about all I'll say on the matter.

So if someone refers 10 people which is the max for the RAF discount and they all activate service and become new D* members. The persons account that is getting credited with $1000 will pop up on D* fraud management list ?

Sorry should be clearer....what you are referring to is a prmotion...what i was referring to and what the OP seems to have received are what are called "discretionary" credits. Like Shades says there are ways around it but it is not standard policy

My comments and opinions are my own and not necessarily those of DirecTV.

I was going to switch to dish to save a little money so I called to cancel service and this is what I was offered to stay with directv:Free Sunday ticket max$20 credit for 18 months$25 credit for 12 months$15 credit for 12 months$10 credit for 12 months50% off starz for 12 monthsFree Showtime for 12 months

I have been with directv for 6 years and this is the best that I've ever heard. I was not under contract and I had to agree to a 12 month contract. I have no problem with that. The CSR was the nicest I've ever came accross. She kept looking for more discounts. I would have stayed after she offered the Sunday ticket for free. Thanks for reading!

Am I to understand that you're saying that you were given 1373.77 in credits by one agent? I understand trying to keep a customer to a point, but that's utter ridiculous. If that was my employee I'd have fired them so damned fast they'd have made a sonic boom on their way out the door.

Am I to understand that you're saying that you were given 1373.77 in credits by one agent? I understand trying to keep a customer to a point, but that's utter ridiculous. If that was my employee I'd have fired them so damned fast they'd have made a sonic boom on their way out the door.

+1i've always said there should be something built into the system to stop this kind of ****

My comments and opinions are my own and not necessarily those of DirecTV.

Unlike my former co-workers I can (atleast I think I can lol) can say what I would like to say

Just because you got the farm doesnt mean Dtv doesn't reserve the right to take it right back, situations like this where the CSR goes nuts with credits results in the customer losing most if not all of the credits offered.
And the CSR likely getting put on a "Final" or more then most likely fired.

With some of the crazy credit numbers I have read on the net, one wonders if it would be cheaper for D* to resolve the dispute already vs tossing all the cash at the subs just to keep the war going having them hold out.

I was going to switch to dish to save a little money so I called to cancel service and this is what I was offered to stay with directv:Free Sunday ticket max$20 credit for 18 months$25 credit for 12 months$15 credit for 12 months$10 credit for 12 months50% off starz for 12 monthsFree Showtime for 12 months

I have been with directv for 6 years and this is the best that I've ever heard. I was not under contract and I had to agree to a 12 month contract. I have no problem with that. The CSR was the nicest I've ever came accross. She kept looking for more discounts. I would have stayed after she offered the Sunday ticket for free. Thanks for reading!

You won't see all these credits. This is bulls*** if I've ever seen it. Nice try, though.