This has surely happened to every experienced project manager in the world. The project is going along fine – maybe deep into a critical task or phase – and suddenly you either lose a key resource or can’t onboard the right resource as planned for the project. What do you do? How do you re-act? And equally important – how do you tell your customer?The Escalation Process It’s always frustrating when your organization lacks the right amount of skilled resources to fully stock all the projects that are active at any given time. This has happened to me at just about every company I’ve worked for and it’s probably happening to you right now. As the PM there are a few things you can do to combat it, but there’s no guarantee of success with any of them – unless your organization is well equipped to handle the situation. Here’s what you can do: