Field Operations Support Assistant

SCI is certified as a Great Place to Work by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not "just a job". We currently have a part time opening for a Field Operations Support Assistant at Keaton's Redwood Chapel of Marin in Novato, CA. This is the opportunity to be part of the Dignity Memorial provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

GENERAL ACCOUNTABILITIES

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

SPECIFIC RESPONSIBILITIES

Provide Clerical Support

Performs day to day clerical duties as required which may include:

Preparing death certificates, prayer cards and related documents

Greeting family members and friends

Completing required permits and / or certificates

Receiving and / or processes payments and/or contracts

Preparing and processing Veteran's Paperwork

Ordering supplies, filing and responding to inquiries

Ensures that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include:

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities:

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience is highly desirable

Good verbal and written communication skills

Strong organizational skills

Basic mathematic skills

Ability to apply common sense understanding to carry out written or oral instructions

High level of compassion and integrity

Problem solving skills

Ability to multi task and set priorities

Detail oriented

Ability to maintain confidentiality

SCI Overview

Who we are. What we do.

We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

As used herein, "SCI" refers to Service Corporation International and its affiliated companies.

VIEW JOBS11/13/2018 12:00:00 AM2019-02-11T00:00Overview:
About Aramark
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Description:
Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide.
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The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Essential duties and responsibilities of the position include but are not limited to:
* Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation.
* Manage daily route independently to ensure accurate and timely delivery of product.
* Loads/unloads product per company policies, procedures, and guidelines.
* Review invoices daily for complete and accurate information and make corrections as needed.
* Meet sales goals and promotes overall route growth to enhance profitability.
* Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business.
* Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers.
* Monitor customer feedback and handle customer issues in a prompt and courteous manner.
* Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies.
* Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
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Qualifications:
* High school degree or equivalent.
* Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record.
* Customer service experience with a wide variety of consistent customer contact.
* Strong math and basic computer skills.
* Demonstrated experience selling services/products and generating new business preferred.
* Excellent customer service and verbal communication skills required.
* Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
Working Conditions
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours.
Physical Requirements
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Aramark CorporationNovatoCA

VIEW JOBS11/9/2018 12:00:00 AM2019-02-07T00:00Overview
Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world.
Atria is an equal opportunity employer. Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law. Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications. We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.
Responsibilities
The Executive Director is responsible for leading the day-to-day operations of the community, including full P&L responsibility and serving as the community sales leader. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Executive Director complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.
* Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria's objectives. Regularly communicate performance with the Regional Vice President.
* Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls.
* Understand the community's care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
* Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
* Ensure adherence to the Resident's Bill of Rights.
* Interview, hire, orient, train, supervise and evaluate staff.
* Constantly assess resident needs in staffing levels.
* Operate the community in accordance with Atria policies and federal, state and local regulations.
* Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
* Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
* Remain active in local community activities. Establish networks and resources for resident referrals.
* Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
* Able to work in various positions at community and willing and able to fill in as needed.
* Build a high performing team and keep morale high.
* Meet financial management requirements for the community.
* Maintain safe working and living environment.
* Actively participate in "in-house" sales activities including prospective resident tours and special events.
* May drive Company vehicle from community to social and other various destinations (only if required by community).
* May perform other duties as needed and/or assigned.
Qualifications
* A Bachelor's degree in business administration, healthcare administration, or related subject is required.
* Successful history of building sales and meeting financial goals.
* Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals.
* Demonstrated success in operating or maintaining a quality, customer service workforce.
* Experience in recruiting and training others.
* Understanding of facilities management.
* Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the Company.
* Basic knowledge of computer systems, particularly Microsoft Excel and Word.
* The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
* Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
* Must possess valid driver's license.
* Must satisfactorily meet and be in compliance with Atria Motor Vehicle Policy standards.
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Atria Senior Living Group, Inc.NovatoCA

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