1 Day Seminar

Location

$199/Person

Overview

Office managers: the "unsung heroes" of corporate America

As an office manager, you are responsible for everything from authorizing purchases and paying the bills to managing projects, deadlines and priorities, mediating conflicts and being the go-to expert for all questions, problems and office crises. You are the behind-the-scenes person who keeps your entire office running like clockwork. Others may not always be aware of just how much you accomplish, but one thing is certain — without you, your office would descend into chaos!

Whether you are a newer office manager searching for ways to take control of your job, an administrative professional with office management responsibilities, a small business owner looking to expand your office management capabilities or a seasoned office manager in the market for some updating and refreshing of skills, this course is a perfect one-day overview of essential tools, strategies and techniques you can put to use as soon as you return to the office.

This skill-packed seminar preps you for real-world challenges

In today's do-more-with-less workplace, it's tougher than ever to stay calm, focused and energized. As an office manager, you're being pulled in a million different directions, have likely been asked to take on added administrative responsibilities and are still expected to function at your highest level of productivity.

It's up to you to handle crises, put out fires, keep an entire office humming along smoothly, deal with difficult personalities, manage time, projects and priorities and answer to multiple bosses … and that's just scratching the surface of your responsibilities! Your job may seem overwhelming at times, but it doesn't have to be. Believe it or not, you can improve your performance and productivity without sacrificing any more of your precious time or energy. In fact, we'll show you ways to streamline systems and procedures, boost your organizational skills and accomplish more than you ever thought possible.

This exciting workshop gives you so many tools, tips, tricks and strategies for excelling as an office manager. You'll wonder how you ever got along without this training! You'll master dozens of new ways to work smarter and more efficiently (not harder). Gain the knowledge you need to take your skills and abilities to the next level of excellence.

Agenda

Office Management 101: A Look at the Fundamentals

Your role as office manager — what to expect and what is expected of you

Getting off to a successful start: ways to make sure you have access to the resources you'll need

Your top three responsibilities — master these and the rest of your job will come easily!

Creating your vision and getting others to accept and embrace it

Rules every office manager must know to be successful

How to establish your credibility with coworkers and upper management

Office Policy and Procedure

Policies vs. procedures — defining the differences

The benefits of policies and procedures: why they ensure a more effective work environment

How to determine if your office needs a published policy and procedure manual

The top 5 policies and procedures every office needs to operate smoothly and efficiently

How to effectively implement office guidelines so that everyone is on the same page

The risk of poorly written policies and procedures

Bulletin boards and notices: making sure you meet posting requirements

How to Manage Multiple Tasks, Priorities and Deadlines

The myth of "organized chaos"

Files not piles: create a filing system that works for you

Time management: how to identify and prioritize your most important accountabilities, responsibilities and deliverables

What not to do on your to do list (this answer may surprise you!)

What to do first when everything is a priority

How to set goals that are measurable, attainable and results-focused

When, what and how to delegate for minimum stress and optimal results

How good communication habits can help you manage your time more effectively

Keeping it all in balance — tips and tools to stay in control when you feel yourself slipping

People Problems: Dealing with Difficult Personalities, Defusing Conflicts and More

10 things to remember when dealing with difficult people

The differences between internal and external complaints and the best ways to handle each

"I have been a member of Fred Pryor for almost three years now and I have yet to attend a class that didn't have valuable information that would benefit my company and/or our employees."

— Teri M.

"Excellent!! As always, Fred Pryor's courses are easy to follow, very informative and presented in a format that keeps your attention!!"

— Cynthia S.

"I enjoy all of the seminars that I attend through the Fred Pryor Training Rewards program. They are very informative and the instructors are very knowledgeable and helpful."

— Tasha M.

"Excellent info for all levels of users. There are always things to add to your "bag of tricks"."

— Wendy S.

"Wow! I have taken many wonderful courses through Fred Pryor; this one takes the cake!!"

— Dana N.

"Top notch! Thank you Fred Pryor, this is the best investment my boss could have made."

— Lewis C.

"I received a lot of great information in this training. Several co-workers went with me which was a great help for me to start implementing some of the changes we need to do at the office. It was very eye opening for them to realize the things that we need to do at the office. It was very eye opening for them to realize the things that need to get to me. It was like Fred Pryor and the trainer had my back!"

Additional Resources

About Us

Since Fred Pryor pioneered the one-day seminar in 1970, Pryor has helped 11+ million learners and 300,000+ businesses achieve meaningful and lasting success. Pryor Learning Solutions delivers 10,000+ award-winning training options—live and online—to satisfy learning needs anytime, anywhere, in any format. Access 7,000+ live seminars across the U.S. and Canada and more than 4,700 online courses within our mobile-friendly learning platform, or purchase eLibrary content to import into an existing LMS. With Pryor, gain access to more than 40 years of curated and professionally accredited content in a cloud-based learning environment that doesn’t obligate special IT requirements, pricey budgets or complicated timelines. You’re fully operational in as little as three days and only three clicks away from unlimited learning options for you and your team.