Delete smartphone data, third-party applications, or media card
files

Before you delete
your
BlackBerry smartphone data or media card files, consider
backing up the data and files so that you have a copy on your computer.

CAUTION:

If encryption is turned on, the process for
deleting all smartphone data can take about one hour to complete. You can't stop
the process after you start it. If you reset your smartphone, the process restarts
after the smartphone restarts.

On the home screen
or in a folder, click the
Options
icon.

Click
Security >
Security
Wipe.

Select the checkboxes for items that you want to delete.

Type
blackberry.

Click
Wipe Data.

After you finish: If your smartphone was previously associated with a BlackBerry Enterprise Server, when you delete all your smartphone data, any IT policy rules that were associated with your smartphone remain and may continue to affect the features and settings that are available on your smartphone.