Two years ago, Terrie & Richard Bergman left FedEx for another company. A decision Terrie calls “one of the worst moves we made in our entire lives. We were constantly broke, and running a lot of miles. It was a small company, like Baggett, but we used to say their motto was, ‘Do as I say, not as you want to do.’”

Which begs the question: Why didn’t they go straight from FedEx to Baggett? “We actually called them first, but whoever we got on the phone said Baggett wasn’t hiring.” Needless to say, whoever that was, they don’t take recruiting calls any more!

Not what you’d call a good start

“The very first load we had for Baggett,” Terrie remembers, “our truck broke down. When I saw the estimate for repairs, I was in tears. When I called David Crommelin, he told us, ‘Get it fixed. We’ll work it out.’ Of course, he had to mention that the last team they’d helped-out with repair bills had left the company with a $30,000 bill.” [Ouch!]

“I was glad to hear that other team did pay-off their debt, but we sure weren’t going to do that to Baggett after what they’d done for us. In fact, when we started working with Beth as our dispatcher, I told her I wanted to pay-off our bill as soon as we could. We were able to do that in one week.

“We’ve worked with a lot of trucking companies — my husband’s been doing this for 40 years, and I’ve been doing it for about 20 — but we’ve never dealt with a company that treated us like Baggett.”

They do so much for us

“One thing about Baggett,” Terrie continues, “they’re always willing to help out. Whenever we want to run, Beth keeps us running. And when we need to get home, she gets us home.

“And Gaby? She can take care of just about anything you need. When we were applying for our security clearance, it went so easy — thanks to her. Everyone there is so friendly, and you never feel any pressure to Go Go Go all the time.

“We were in the office just the other day for Richard’s physical, and they drove him down to the clinic and brought him back. I really appreciated that. I was also glad to know Richard’s good for another year!” And, of course, Terrie’s glad that her and Richard’s earnings are way up since joining Baggett.

Which brings us to that great truck

“After just one year with Baggett,” Terrie continues, “we were able to trade-in our old truck and buy our new Volvo. We just love it. It’s got a 156” cabin with a queen-sized bed. Plus a bathroom with shower & toilet, and a kitchen with fridge, stove, sink & convection oven. It’s got all the comforts of home, except for a maid.” Hmm, a live-in OTR maid? Now there’s an idea.