Mike Aoki

Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike is a frequent contributor to Contact Center Pipeline magazine. He also was chosen as one of the “Top 50 Customer Service Thought Leaders on Twitter” for the past four years.

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Contact Center Pipeline provides contact center professionals with smart insights and practical advice to stay ahead of the fast-moving trends that are shaping the contact center industry. In addition to our monthly magazine, we have a wide range of resources to help guide your contact center decisions.