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Web Services Support EngineerResponsys

THIS JOB HAS EXPIRED

Overview:
Responsys was built with the mission to change the way that the world does marketing in the digital age. We?re a cloud software company that?s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.

After a successful IPO in 2011, we?ve got our eye on becoming the first billion-dollar cloud marketing company. Our customers think we?re changing the game. The analysts agree. And our employees love the journey we?re on. We need rock stars who want to make the dream a reality.
Responsibilities:
The Web Services Engineer provides comprehensive telephone/e-mail technical and application support in a fast-paced 24x7 SaaS environment. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction. The candidate will interact with cross-functional teams including Production Support and Engineering. This position requires strong SOAP calls and Web Services skills.
The job responsibilities include, but are not limited to, analyze, track and resolve customer issues in a professional, timely manner; identify alternate solutions when necessary and communicate them to customers; develop and implement web based support initiatives including internal knowledge base, and customer facing solutions; Manage escalated cases and track to resolution; Debug Web Services related issues.
Qualifications:
Bachelor's degree in information technology, computer science or a related field
5-7 years customer support experience for software applications
Excellent verbal and written communication skills
Outstanding interpersonal and telephone skills
Strong problem solving skills
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Energetic, with a strong desire to succeed.
Proficiency with Web Services and SOAP calls
Proficient with C# and /Java/ or PHP
Working knowledge of Linux/Unix operating systems.
Working knowledge of relational database management systems with the ability to write and debug SQL queries