I went through the verification process and received an email from UpWork stating my ID has been reviewed and accepted on December 14, 2019.

I went to submit a proposal tonight (January 23, 2020) and I get a message that my ID needs to be verified. I tried to go through the process again, but it keeps saying my name does not match my ID and I've reached the maximum attempts. This is the same problem I had back in December.

How can I get this fixed permanently so I can begin submitting proposals?