A large social welfare focused organisation is seeking a Quality Manager to join their Head of department to ensure business improvement across the organisation.The successful candidate will manage the day to day complaints process, undertaking investigations when required.

Main duties for the Quality Manager:

Line manage and develop one member of staffProvide operational day to day management of the complaints processInvestigate and analyse complaintsDesign and develop conduct surveysWrite evaluation reports incorporating robust analysis of results and trendsSupport the application of macro level learning from all forms of evaluationConduct quality or process review as agreed with Head of DepartmentReview and analyse themes of complaints and make recommendations on business improvementManage administration of policy reviews

Essential criteria for the Quality Manager:

Knowledge around CQC standardsPrevious experience of performance improvementUnderstanding of good practice within a social welfare settingExperience of managing a formal compliant processStrong background within quality assurancePrevious experience of managing complianceExcellent stakeholder management skillsStrong communication skills, both verbal and written

To apply for this Quality Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 62546CH. All applicants must be eligible to work in the UK.