Contact Us

If you have any questions, please kindly visit our FAQ first. The Help Center provides answers to most common questions. In addition, we have friendly representatives ready to help you. We strive to provide you excellent customer service, and will do as much as we can to enhance your shopping experience. Should you have any questions, remarks or advices, please don’t hesitate to contact us

PRE-SALES: If you are considering a purchase

Our "Online Chat" is intended for customer questions related to presales. If you need any help or have any questions related to our products or service, you can contact us via "Live Chat" or email [email protected]. We normally send our response regarding your request to you immediately. (Please note that our presales support team does not provide after sales services.)

For any inquiries regarding pending orders or after sales support, To track your order status and get after-sales support, please login to My Orders and click on your order number. You can review order details and track its status. When you need any help, please contact us via email [email protected] or WhatsApp. We normally send our response regarding your request to you within 6 business hours.

SHANG HAIOur customer service and website maintenance team work out of our Shanghai office, close to our operational centre. For customer-related inquiries, suggestions, and feedback. Our Shanghai team will be happy to help with any queries you may have.

SU ZHOUWe have an operational office in Suzhou (not open to visitors), and most of our tailors are based here - Suzhou boasts a long tradition of family dressmaking. Dresses are sewn and inspected for quality here.

SHANGHAIOur customer service and website maintenance team work out of our Shanghai office, close to our operational centre. For customer-related inquiries, suggestions, and feedback. Our Shanghai team will be happy to help with any queries you may have.

SUZHOUWe have an operational office in Suzhou (not open to visitors), and most of our tailors are based here - Suzhou boasts a long tradition of family dressmaking. Dresses are sewn and inspected for quality here.

Leave a message for any question. We will reply you within 24hrs in working days.