Angie's List helps you hire the best - and avoid the rest!

Tardiness is the #1 complaint against Salt Lake City Cell Phone Companies

Shop with us to ensure a fair price

Our complaint resolution team will help if a project goes bad

+See Verified Local Reviews

Over 46 reviews forSalt Lake City Cell Phone Companies from people just like you.

D

"Installation was approximately October 2015. Fiber OPtics only installed to the street service coming into the house is copper. Thecnician stated that wouldn't" ...More be a problem. Technician left without completing the service. RE: remotes were not set up, and we later determined the speed of service didn't change from standard to fiber optics. The net result was the tv menu took several seconds to load and occassionally timed out/stalled in the middle of a show. recording is intermittent too.
A few week later I stopped by the store to see an example of how the service should function. Sales associaed confirmed there were issues with our installation and sent another technician out . The technician proceeded to install in a different manner. Left with the speeds still the same.
We continue to receive service that is no way resembles fiber optics. I called technical support to discuss and they said they didn't see any issues. Speed tests have always supported that fiber optics was not meeting expectations (or even half the speed).
02/25 I stopped in the store to cancel my TV service and was going to keep the internet and ask for help. Sales Associate Cancelled tv Service and said that no monies paid for future services woiuld be refunded even if it was bad service. I determined it was good business cancel all services and look for a more responsive and professional service.

still owes me for monthly prepayment.

-Laurie A.

F

"I was notified that they are no longer going to going to be carrying the wireless prepaid services through

, and I was told that we need" ...More to switch to the wireless carrier of our choice. I was given 3 weeks to switch to another carrier, and I was informed that I would have to use the balance of the prepaid phone or the minutes would be forfeited. My issue is that the phone is my Aunt's, who is currently out of country, and there would be no way that $80 worth of minutes would be used within 21 days. After being bounced around several customer service agents, I was given the run around that I was unable to speak with them, not a manager. It's very frustrating that I was unable to talk to someone that would understand the issue of in no way being able to use all of these minutes within a short period of time. What I am seeking would be a credit for some of the money that I have for the prepaid for the talk minutes. I just think that is a lot of talk time to ask any customer to use within a 3 week period.
This is a very poor business practice and it is very frustrating that customer needs/money is not being considered within this scenario.

Featured Deal in Salt Lake City

Local Articles in Salt Lake City

Need an iPhone screen replacement or have a wet smartphone? Cell phone repair companies offer quick fixes for a fraction of the price you'll pay for a new phone. Here's what you should consider before you decide to replace or repair that broken cell phone.

When it comes to telephone service, consumers have many options, from conventional cell phones to smart phones to traditional land lines.The following overview will help you tell what services are right for you.

Cell Phone Service reviews in Salt Lake City

A

Rating

“

Their rates are phenomenally low, they use AT&T's network so they offer great coverage and even better service because it is not AT&T service. Every time I call them, they answer within the first ring. They will activate phones from other carriers for free, all you need is the

chip. Additionally they will give you ...More a discount if you are an AARP member. I have had extremely good service with them. They will even offer you a loaner phone if yours needs repair that you may keep until they fix yours. This is a great company!”

- Herschel L.

F

Rating

“

I asked to keep my phone number, but was told it was not available and would take a couple days. I went in the

store and told me I could purchase a new phone with a new contract and would be able to switch the numbers. A few days later, I got notified the number was available. I did the process as I was told and the person I ...More was speaking with started talking like I was cancelling even though I tried explaining I was just transferring my number. We checked our statement, and they had charged us two cancellation fees of over $300. We spent over 13 hours in

stores over the next couple weeks talking with customer service trying to get everything straightened out. They thought we were trying to pull a fast one and we could not get anyone to understand our problem. The worst part was the representatives in the store understood our problems, but when they spoke with their higher-ups, they thought we were trying to get away with something and were just rude and mean. We broke down everything that was wrong on our bill (including missing data for our phone and tablets) and we heard one of the supervisors say 'Well they are just nit-picking.' My wife broke down in tears and one of the representatives there said this was borderline criminal.”

- Jeffrey A.

F

Rating

“

TERRIBLY, because we were sold their minimum internet speed package which they thought would be adequate for my wife and I because we are retired and only use our PC for email and web searches & news. They sold us this minimum rate package because it was easier to GET US TO BE NEW CUSTOMERS. Sure enough, right away we experience slow internet ...More speeds plus drop-outs (stopped internet communications). Then after getting 3 fines of $15 each for going over the

digital limit (total accumulated bits used in the month), we decided to cancel their total service. NOTE: we were NOT INFORMED verbally or in writing AHEAD OF TIME that we would get fined like this BESIDES being subjected to the slow internet speed with frequent internet drop-outs. I sent a complaint and termination letter to the

Correspondence Team on 12/17/14 stating that we were terminating their service which we wanted to end on around 12/24/14. On 12/13/14 we paid a $293.21

bill for their equipment, service, some of the multiple $15 fines and taxes/fees.
Recently, we have received another

bill of $354.03 for additional charges for continued service ($86), increased speed capability ($42), additional over the digital limit fines (4 more at $15 or $60), taxes/fees and other as yet unknown charges. A

person told me that the $86 charge is for their "Jet Pack" (modem) which we had informed them as being terminated BUT WHICH

STILL CHARGED US FOR AT LEAST ANOTHER MONTH. NOTE: My complaint letter of 12/17/14 stated that we were terminating their service PLUS I DISCONNECTED their Jet Pack which we bought RIGHT AFTER sending them the 12/17/14 complaint and termination letter.
If interested in trying to resolve this issue between us and

, please provide me your Complaint Resolution Department email address because I would like to email you our original 12/17/2014 complaint and termination letter which I sent to the Correspondence Team of

in

, CT. I also would like to send you my second complaint letter which I going to send to

, President of the Pacific Northwest Region of

as soon as I get his email address (hopefully by tomorrow).”

- BARBARA H.

F

Rating

“

Consumer ALERT:
We bought and recommended this service to our family and friends, but since then learned one thing. IF you are away from your relatives, like we are from our elderly, handicap father with dementia and the equipment is not working, like in our case - the equipment was defective, and not working for several months until we got to ...More dad's for the holidays. YOUR MONTHLY PREMIUMS will still be charged to your credit card.
AWARD for Worst Customer

ce:
Just spoke to a woman who identified herself as SANDY, a SENIOR Customer Service Representative from GREAT Call in Carlsbad/San

. This individual should be FIRED or retrained to the warehouse. When I asked this SENIOR Representative how they warn elderly folks and their families when their service is not working and whether they stop charging us for service that is not working due to their own equipment not working, she started with an attitude that was unacceptable & offensive.
SUGGESTION;
Very disappointed on a service we recommended to family and friends, and UNTIL they put into place MECHANISMS that alert families that an equipment is not working and stop billing them until the equipment is working again - Stay away from these folks.”

- Augusto F.

F

Rating

“

They did not advise me that my phone would not work outside of the area I live in. The first contract I had with them was 25 cents per minutre but then when I renewed it in november of 2014 they told me I could get it for 10 cents a minute...When I could of been paying that all along. My biggest issue with them was them not telling me before hand my ...More phone would not work outside of PA though.”

- Roger W.

A

Rating

“

Technician came and rewired existing phone

for ADSL, installed new wireless router. Whole job took less than a half hour and everything has worked perfectly since. Plus I'm saving money over the two separate plans I had before plus I have much higher internet speeds!”

- Rich A.

A

Rating

“

I am a loyal customer of

. When I moved to California, in my home I was not receiving good reception. When I phoned

, they were able to send me free of charge an hot spot wifi cell phone receiver. If anyone is having issues with TMobile, make sure to call and discuss your issue with them, so they are ...More able to provide the best customer service you are needing.”

- reza B.

F

Rating

“

Their service is horrible. The sales people, when you do the initial setup, they are liars. They lie about pricing, they lie about speeds available. Outside of their sales people, the customer service is horrible. They do not honor anything that the local sales people have said and their billing is, they change their billing around during the billing cycle.”