Product Support

We stand behind our products. And we want you to enjoy our speakers without any problems. If you are experiencing any problems, check out the FAQ and user manuals . If you cannot find your way around, feel free to contact our customer service on info@audiopro.com

– Turn Bluetooth OFF and then ON again right from your device (i.e. phone).
– “Forget” your Bluetooth device and redo pairing.

This will reset any existing Bluetooth connections, allowing you to reconnect to your speaker. You may also need to do pairing process again.

I’m experiencing playback interference

Minimize interference

Just like your Wi-Fi, cellphone, and other wireless signals, Bluetooth range and performance can vary depending a number of factors. All smartphones and tablets aren’t created equal, so be aware that the following can have varying influence on your Bluetooth connection quality –

Walls

If your phone is in your pocket and you’re moving between rooms in your home, Bluetooth distance is reduced significantly. Try to keep your device in the same room as your Bluetooth speaker for optimal performance.

People

Your body makes a better door than a window. In fact, the human body is one of the worst offenders when it comes to blocking Bluetooth signals (as are all “watery” objects). If you are in between your device and your Bluetooth speaker (like if your phone was in your back pocket), it may affect performance.

Other wireless signals

If you have a lot of devices fighting for wireless airspace in your home, they can interfere with each other. If there is no other interference (your device and speaker are in the same room with no obstructions) and you’re still experiencing issues, make sure that any other Bluetooth devices or peripherals you have in close proximity are disabled.