The Director of UI/UX is responsible for enhancing iHerb’s customers experience on our industry leading, global e-commerce site through design and maintenance. We are looking for a highly motivated UI/UX guru with a strong understanding of online shopping across multiple platforms including desktop, tablet and mobile. Through a combination of drive, data & creativity aligned with company wide business goals this individual must design and develop a simple interface that provides the customer with the best possible shopping experience.

Job Expectations:

Experience leading the design of an international e-commerce platform

Lead our design team while also partnering effectively with the rest of the company to enhance site functions and user flow optimization

Use multiple front end languages to enhance responsive web design

Study the interaction between our systems & users

Push pixels to make sure your designs are worthy of being seen

Use knowledge of user-centered design principles to give customers the best shopping experience

Access data to design and refine intuitive and highly functional flows across all platforms

Act as an ambassador by presenting and communicating the creative vision and business thinking behind concepts in a coherent and inspiring manner. Be a user experience evangelist.

Align how our design strategy impacts our customers & business goals.

Demonstrate subject matter expertise in all areas of UX

Reference industry best practices but know when to break the rules

Monitor relevant emerging trends and technologies

Meet and exceed in the delivery of key project goals.

Build, mentor and lead the UX team

Build and maintain positive relationships with business partners and other technology teams

Define and maintain processes for the team to deliver work on-time

Knowledge, Skills and Abilities:

Required:

Strong understanding of how to use data to measure results

Deep knowledge of the global digital device landscape

Deep knowledge of web and mobile design techniques

Deep knowledge and experience of user and market research

Passion for design and an eye for quality, taste, style, etc.

Appropriately balance need for efficiency and speed

Experience in agile/scrum software delivery practices

Excellent communication and presentation skills required.

Exceptional customer service orientation and collaboration skills

Significant technical expertise, business sense and partnership with multiple departments is required.

Proficient at gathering both internal and external data and turn it into decision making tools

Ability to work in a fast paced startup environment that runs in an agile manner

iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.​ In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98%​ on-time shipping and a 99.​9%​ issue free orders

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