A lot of our mobile users encounters a timeout error when accessing the URL. I checked it on my end and the URL is accessible. Is it possible for client data to have a fallback when a user encounters this error?

To my knowledge, although the possibility to obtain that information from another source has been discussed it is not yet available so a failure to fetch that data is only recoverable by retrying until success.

The timeout value changed in Lock with this PR so I would make sure if you’re using a Lock version that already includes the increase in timeout as otherwise the probability of facing that issue would be significantly larger.