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Generally, this Future of Work survey seems to support the idea that we are at a disruptive inflection point on the journey to Mutable Business (businesses in a constant state of evolution and change). Nevertheless, this survey looks forward over 2-5 years and 10 years, depending on the question, and it is notoriously difficult to predict past an inflection point. So, the are some contradictory answers to the survey and a feeling of uncertainty as to the exact future (or, perhaps, timescales). This is valid data in itself, and implies that managing cultural change may be a significant feature of planning for future working environments and attitudes. We identified 3 main trends for Future Work, from this survey: Automation; Reskilling, as we need to increase social skills rather than technology skills; and a new focus on the Flexible Workforce, which, we think, will be needed to cope with the needs of the Mutable Business.

Authors: CIO WaterCooler Research Group and David Norfolk, Bloor Research