HP Laserjet is printing blank pages when selecting one page in a large document

A user can print a large document ok but when they select one page within it to print, it comes out blank. This has happened with a MS Word and PDF document.

They are printing to a HP 4300 dtnsl which uses a HP Laserjet 4300 PCL 6 driver. If they print to a different model HP printer and therefore different drivers and it works fine. So I assumed it must be a printer driver issue. However other users can print the same page from the same document to the HP 4300 dtnsl ok. Therefore it must be something specific to the users PC.

- remove the queue from printers and faxes folder
- remove the driver from server properties
- re-install local or reconnect to server, at this point you might want to consider upgrading the driver to the latest from hp.com if you have not done so already
- try again, if its not working:
- remove all queues on the client
- remove all drivers from the client in server properties
- re-install local or reconnect to server with just that one printer
- try again, if its working add the other drivers this users might had one by one and try it again after each driver added to see if a newly added driver is causing it (very unlikely unless the other drivers are much newer than the one you use for the 4300).

cheers
Lex

0

Featured Post

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message.
Sometimes you just need to follow the instructions…

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well. Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures.
In …

You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes.
Assigning simple products to configurable: We assigned simple products…