Enterprise

Multibrand supportSupport multiple brands, products, service tiers, or regions with unique Help Centers, support channels and business rules. Data and activity are centralized within a single account making it easy to manage.

Unlimited light agentsLight agents can collaborate with your support reps on any ticket. For no additional cost, expand visibility throughout your entire company.

Success programStart off your Enterprise plan experience with help from our customer success team who will guide you through Zendesk best practices.

Got an email alias? Start a team inbox for free.

TRIALING ZENDESK

How does the 30-day trial work?

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After you sign up for your trial, you get access to all Plus plan features for 30 days. If you want to trial a different plan, just contact us. You can also explore Plus plan features or learn about our Enterprise plan on your own.

Is the trial really free?

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It sure is. No credit card is required to start your trial, so you can try Zendesk with no strings attached.

What happens at the end of my trial?

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You can choose one of our five plans and pay by credit card from within your Zendesk. Contact our sales team if you prefer to pay by invoice.

If you decide not to purchase at the end of your trial, your account will expire.

PURCHASING ZENDESK

How long are your contracts? Can I change plans at anytime?

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Zendesk plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades - see our Terms of Service for details). You can pay by credit card online, or our Enterprise plans include an invoicing option. Contact us for details.

Can I buy features a la carte? I don't need all of these features.

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Our per-agent pricing is a blended rate of the features available on each plan.

Are there any add-on fees?

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There may be additional fees associated with Zopim Chat and Zendesk Voice. The Lite plan of Zopim Chat comes free with your Zendesk account. You can add on Zopim’s Basic or Advanced plan to any Zendesk plan. For Zendesk Voice, check out the pricing list.

I heard about a new product called Inbox by Zendesk. What is that?

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Inbox by Zendesk is an app that helps small teams manage emails together. It’s a separate product from Zendesk. You can start a team inbox today—forever free for customers who sign up during the beta.

USING ZENDESK

What's an agent?

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An agent is what we call anyone who logs into Zendesk. Each support rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan, with the exception of the Starter plan, where you can only add up to three agents.

Will my data be private and safe?

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Short answer: Yes. Long answer: take a look at the security measures we take to protect your business and your customers.

Does Zendesk integrate with other systems and applications?

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We have 140+ pre-built apps and integrations. But you can pretty much build anything you want on top of the Zendesk platform via our developer API.

Help Center (web-based)Custom-branded Help Center with knowledge base, customer portal, and mobile-optimized interface.

Web widgetEmbed support wherever your customers are on your Website by adding a widget that enables them to search the knowledge base, send a message, or start a live chat.

TwitterEngage customers over Twitter and easily convert tweets into tickets, DMs, and faves all from within your Zendesk.

FacebookLink to Facebook pages and easily convert posts and private messages into tickets all from within your Zendesk. Sync up to two Facebook accounts to your Zendesk.

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Voice (native phone support)Make or receive customer calls directly in Zendesk. Voicemail recordings and transcriptions are automatically captured in tickets. The Starter plan is limited to one Voice number. There is no additional per agent fee. You just pay for minutes. Your customers pay nothing.

Zopim ChatProvide real-time support to your customers, collaborate through agent-to-agent chat, and proactively engage with visitors on your website. Zopim Lite is included with all Zendesk plans. Integrating with Zopim’s Basic or Advanced plan requires a paid subscription of Zopim Chat.

Custom business rules (triggers & automations)Initiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with pre-configured business rules that we recommend as best practices. You can add more, modify, or turn them off.

Agent collision detectionAn agent receives a warning when opening or updating a ticket that another agent is working on at the same time.

Business hoursDefine business hours in your Zendesk to let your customers know your support availability.

MultibrandSupport multiple brands, products, service tiers, or regions with unique Help Centers, support channels, and business rules. Data and activity are centralized within a single account, making it easy to manage.

Multiple ticket formsCreate multiple support request forms that show a unique set of ticket fields ensuring youre gathering the right info from the customer for every support request.

Business rules analysisIn-depth analysis of how a given ticket property is used across your triggers, automations, macros, and ticket views.

Custom-branded Help Center with knowledge base, customer portal, and mobile-optimized interfaceHelp Center comes with your Zendesk and supports 40+ languages, even ones that read right to left.

Support for 40+ languagesSpecify the languages you want to support in your Help Center, and set a different name for the Help Center for each of your supported languages. On Starter and Regular plans, Help Center supports one language. On Plus and Enterprise plans, you can select multiple languages to support. Zendesk fully supports the following languages: English, English (Canada), English (UK), French, French (Canada), Spanish, Spanish (Latin America), Japanese, Portuguese (Brazil), German, Italian, Dutch, Russian, Traditional Chinese, Simplified Chinese, Korean, Danish, Norwegian, Turkish, Swedish, Polish, Arabic, Hebrew, Indonesian, Thai, Finnish. Zendesk partners with third party vendors to support the following languages: Bosnian, Bulgarian, Catalan, Croatian, Czech, Estonian, Georgian, Greek, Hungarian, Icelandic, Latvian, Lithuanian, Filipino, Portuguese (Portugal), Romanian, Serbian, Slovakian, Slovenian, Ukranian, Vietnamese, Persian.

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ThemesStart to brand your Help Center with one of our design layouts built upon self-service best practices.

Advanced customizationBuilt-in code editor so you can customize Help Center with HTML, CSS, or JavaScript.

CommunityStart a community discussion to gather feedback and ideas, and help customers help one another.

Host mappingHost mapping enables you to use your own subdomain, such as help.mycompany.com. This allows you to route users from a company page to your Zendesk automatically. To display your own domain such as help.mycompany.com on your Zendesk site, you will need SSL (Plus plan and up).

Unlimited Help CentersManage multiple Help Centers–each with a unique destination, content, and branded design–from a single Zendesk account.

Multi-lingual content managementEnable multiple languages in your Help Center and easily manage all your multi-lingual content in one place.

Internal knowledge baseCreate an internal knowledge base for your agents only so they can self-serve too; store internal articles and document processes.

CUSTOMER ENGAGEMENT

Custom user and organization fieldsCapture customer information in user and organization fields. Set customer-centric workflows around these fields.

Customer listsKnow who your customers are outside of a support ticket. Organize your customers into lists based on tags and user fields.

iPad app optimized for reportingView an interactive reporting dashboard built natively for the iPad app.

Google Analytics for Help CenterDrill into customer self-service behaviors with Google Analytics for Help Center. Set up custom event tracking around specific customer activity, like the actions a visitor takes prior to submitting a ticket.

Help Center dashboardsGet an instant snapshot of your Help Center activity with three pre-built dashboards that capture trends around knowledge base activity, community engagement, and search behaviors.

Time trackingThe Time Tracking app captures the time your agents spend on every ticket, so managing your team’s performance and overall support operations is easier.

Cookies Policy

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