welcome to store.sony.com. we apologize but this site is not yet accessible for our visually impaired customers. in order to provide you the best possible service, please call one eight seven seven eight six five seven six six nine for assistance.

Your Account

Official Rules

Sony Returns and ExchangesTo return or exchange an item, the original receipt, gift receipt, packing list, or other valid proof of purchase must be presented. Sony will only accept returns or exchanges for products purchased from Sony. All returns must be in original packaging with all accessories, cords, adaptors, and documentation. Items must be undamaged and in good working condition with no alterations to hardware or software.

Return & Exchange PeriodThere are a few important things to keep in mind when returning a product you purchased from a Sony store location, over the phone, or online:

You have 10 calendar days from the original date of purchase to exchange software, music, and games deemed defective. Such items are available for exchange only. After 10 days, please refer to the manufacturer’s limited warranty to address issues with defective products.

You have 14 calendar days from the original date of purchase to return Mobile products ("Mobile" products include phones, tablets, and related accessories) and Digital Paper.

You have 30 calendar days from the original date of purchase to return all other eligible products.

This period is extended during the holiday season. Beginning November 1st through December 15th eligible products may be returned up to January 15th 2015 for an exchange or full refund to the original form of payment when accompanied by the original receipt or valid proof of purchase. Additionally, items purchased from November 1st – December 15th will be covered by the Sony price assurance policy until January 15th 2015.

Nonreturnable Items

Costs associated with deliveries

Prepaid cards and subscriptions

Items that have been damaged, modified, or abused

Items that are missing accessories

Movies, music, game hardware, games, software, professional product, gift cards, engraved or customized product, and 500mm super telephoto lens (SAL500F40G) are sold as FINAL SALES and can only be exchanged for the same product if defective.

Returning Items on PromotionRefunds will be limited to the amount actually paid at the time of original purchase. When returning an item purchased through a promotion, the value received via the promotion will be accounted for in the refund and deducted appropriately. If the promotion included a 'free with purchase' item, and the free item is not returned with the promoted merchandise, the value of the free item will be deducted from the refund amount. If the item being returned was part of a bundled promotion, all items in the bundle must be returned or the bundled discount will be voided and that discount amount will be deducted from the refund.

Returning Mobile Devices and PhonesProduct purchased at other vendors must be returned to that vendor and are subject to their specific return policies. The consumer is responsible for ensuring that their service is canceled with the carrier and are responsible for any charges and fees associated with termination of service.

Returning 85" TelevisionsWhen returning the 85" 4K television (XBR-85X950B), a $1300.00 restocking fee will apply (even if unopened) if received via mail from Sony.

Returns in StoreIn store, online and over the phone purchases can be returned at a Sony store. For returns requiring shipping back to Sony unrelated to a defect, you will be responsible for all return shipping and packaging, including all associated fees. To avoid shipping charges and to expedite the return or exchange, please visit one of our Sony store locations. When returning at a Sony store location, a valid photo ID will be required. For items purchased online or over the phone, please provide the order confirmation document or other valid proof of purchase in order to process the return.

Returns by mail - Online ReturnsFor returns requiring shipping back to Sony unrelated to a defect, you will be responsible for all return shipping and packaging, including all associated fees. If you choose to ship your product back, you will need a Return Merchandise Authorization (RMA) number. The RMA number will only be issued during the return period. You can obtain an RMA number from Sony Customer Care at 877-244-9959.

RMA numbers are valid for 7 days from the date issued. Once an RMA number is issued, print the return slip and shipping label as indicated and ensure that the shipping label is affixed on the outside of your package. Please remove or cover the original shipping label showing your delivery address.

Please ship your return to the address below within 7 days using your choice of carrier. For your protection, we recommend that you return your item(s) using a carrier that provides a tracking number and insurance.

Please ship your return to the address below within 7 days using your choice of carrier. For your protection, we recommend that you return your item(s) using a carrier that provides a tracking number and insurance.

If you return your product to Sony (i) without a valid RMA from Sony, (ii) beyond the applicable return period day period or past the 7 day RMA authorization period, or (iii) without original packaging, Sony retains the right to either refuse delivery of such a return or charge a restocking fee.

RefundsSony will process your refund to the original form of payment. For cash refunds greater than $500.00 a corporate check will be mailed to the customer address. Please allow 14 days for processing from refund date. Shipping and handling is non-refundable. 15% restocking fees may apply if opened or used. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care within 30 days.

Sony reserves the right to limit the number of items that can be purchased.