Sad face! We’re sorry to hear something didn’t make it into your VoxBox. This could be due to a variety reasons. For example, there are certain VoxBox products that are only sent out to a lucky percentage of recipients. Alternatively, sometimes VoxBox recipients can receive one item OR another item, but not both. Lastly, though very rare, it is even possible that a mistake was made during shipping.

Unfortunately, because each of our campaigns have a limited amount of stocked products to mail out, we typically are unable to replace products. We deeply apologize for this inconvenience and hope you enjoy the complimentary products you did successfully receive.