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Council opens second pop-up customer service point in Hadleigh

Council opens second pop-up customer service point in Hadleigh

Posted by on 10 October 2018 | Comments

Babergh has announced its second pop-up Customer Access Point will be coming to Hadleigh, following the success of the Shotley initiative this year.

The new Hadleigh pop-up is set to open for the first time on Thursday 18 October at Hadleigh Library.

Residents will have the opportunity to meet Customer Service staff face to face at the pop-up once a week, in addition to visiting the council’s access points in Sudbury Town Hall and 54 Ipswich Street in Stowmarket. Access to IT equipment will soon be available for customers to use during the library’s opening hours.

As part of this pilot scheme Babergh and Mid Suffolk staff will be at Hadleigh Library on Thursday afternoons from 1:30-5pm for a period of three months.

To make the service as convenient as possible, the pop-up gives residents the chance to sort their council and library needs in the same place. In coming weeks, there will also be permanent self-service iPads, providing anyone dropping by with access to online services for both councils. These will be available every day during the library’s opening hours.

Cllr Derek Davis, Babergh District Council Cabinet Member for Organisational Delivery, said: “Improving customer service access remains a top priority for us and it’s great we’ve been able to continue the service which has worked so well in Shotley with a second pop-up Customer Access Point in Hadleigh. We understand that not everyone is fully comfortable using our services online and this work allows our residents to talk to a human face to face.

“This project has enabled us to build on an excellent working relationship with Suffolk Libraries and will enable us to have a clearer picture of what our residents need.”