Clackmannanshire Community Healthcare Centre

Outpatient Reception

Travel Information

Travel information is listed for each individual hospital and health centre (see under hospitals). For general travel enquiries and public transport information call Traveline Scotland on 0871 200 22 33 (calls cost 10p/min from BT landlines, charges from other operators or mobiles may vary) or visit Traveline Scotland.

Patient Transfer Service

The Scottish Ambulance Service provides transport for patients who need support to reach their healthcare appointments due to their medical or mobility needs.

The number to call is 0300 123 1236 (calls are charged at local rates for both landlines and mobiles).

Patient Enquiries and Appointments

If you can’t go, let us know. Thousands of patients fail to turn up to their appointments every month. This costs the NHS money and can result in longer waiting times. So if you are unable to attend your appointment for any reason or no longer require it please let us know in advance as we may be able to offer it to someone else requiring treatment. Use our Appointment Cancellation form to inform us you cannot attend.

If you have a query regarding your appointment or would like to change or cancel it please contact the patient booking number on your appointment letter or phone 01324 566 249. You can also email FV-UHB.RTT@nhs.net for queries relating to outpatient appointments at Forth Valley Royal Hospital and a number of appointments at Stirling and Falkirk Community Hospitals (for cardiology, X-ray, diabetic, renal, oncology or women’s and children’s appointments, speech and language therapy, dietetics, physiotherapy please call the department or service direct on the number provided on your appointment letter).

If your require advice or information for a specific health issue please contact your GP or the department/clinic responsible for your care.

Patient Advice and Support Service

The Patient Advice and Support Service (PASS), which is part of the Scottish Citizens Advice Bureaux (CAB) Service, provides independent, free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

General Enquiries

NHS Forth Valley Board Contact Details

General Enquires by email

The email address below should only be used for general enquiries and not for specific clinical enquiries or queries relating to an appointment. Please note this email account is only monitored from Monday to Friday during normal office hours. If you have a query regarding your appointment or would like to change or cancel it please contact the patient booking number on your appointment letter or phone 01324 566 249 (during normal office hours). If you require health information or advice please contact your GP or phone NHS 24 on 111. For general health information and advice you can also contact NHS Inform on 0800 224488.

Media Enquiries

For media enquiries please contact the NHS Forth Valley Communications Team on 01786 457243. If you need to speak to someone regarding an urgent media enquiry out-with normal office hours please contact the switchboard at Forth Valley Royal Hospital and ask for details of the on-call Communications Officer.