First Call Resolution in Technical Support

Concierge Service: Five-Star CSAT

World Class Technical Support

With new technology evolving at a rapid pace, products are released with greater frequency and with more budget friendly pricing.

With all of this innovation, it can be hard to keep up with the trends. How can you help your customers turn-off the itch switch? The answer is first interaction resolution (FIR). iQor agents' intimate product knowledge enables them to answer questions and resolve issues on the first and only interaction, whether it takes place over the phone, chat, email, or social media.