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FAQs, Refund & Return Policy and Other Terms

Can I get a refund?

We try to be as accommodating as we can with refunds. If your product is damaged or defective, you must inform us within five days of receipt of your product by emailing us at au.help@livingsocial.com.au or calling us on 1800 548 762. We will give you instructions for returning the damaged or defective product to us and an RMA (return merchandise authorisation). If you return the product to us and we agree that the product is damaged or defective, we’ll issue you a full refund and will also reimburse your costs of returning the product to us.

If your product is not damaged or defective and you’ve simply changed your mind, you will not be granted a refund.

Our refund policy is subject to change, so before you ask for a refund, you should always reference the ‘Fine Print’ section to confirm whether or not you are eligible for a refund.

When is my product ready?

In order to provide the best shopping experience for you, you order will be dispatched and delivered to you as per delivery timeframe specified in the ‘Fine Print’ section. You will receive an email indicating tracking number/numbers of your package as soon as your product is dispatched.

When does my product deal expire?

I read the description but still have a few questions?

Give our Customer Service team a call on 1800 548 762 or email at au.help@livingsocial.com.au - they will help with any questions you might have.

Today’s deal looks awesome. I want it. Now what?

Just click ‘add to cart’ before the offer ends, and complete the checkout process!

Refunds

What is your return/exchange policy?

Unless identified as FINAL SALE in the Fine Print, you may contact us within 5 days of receipt of a damaged or defective product and arrange the return of the product within 5 days from the date of delivery, provided the items are in their original condition with the packaging intact and all accessories included. For properly returned items, following our receipt and confirmation of your return, we'll issue a refund in full, including any applicable delivery charges. We will usually process the refund due to you as soon as possible and, no later than 30 days from the day we confirmed to you via e-mail that you were entitled to a refund.

Before returning your damaged or defective item, you must contact us within 5 days or receipt by emailing au.help@livingsocial.com.au or calling 1800 548 762 to receive return instructions and an RMA from our Customer Service team.

At this time, we are not able to offer exchanges or replacements for returned products.

What do you mean properly returned?

Before returning your item, you should check the Fine Print to determine whether you are eligible for a refund, and must contact us at au.help@livingsocial.com.au or 1800 548 762. We'll give you instructions for returning the products and send you an RMA. Only items returned with valid RMA documentation will be accepted for return.

If the product you received is broken or is a defective product, see "What happens if my item is broken or defective or the wrong item was shipped?"

What happens if my item is broken or defective or the wrong item was shipped?

Please carefully inspect all products received upon delivery. You must return broken or defective items within the 5-day return period. If you receive the wrong product, or a broken or defective product, please contact our friendly Customer Service team on 1800 548 762 or at au.help@livingsocial.com.au. A Customer Service Representative will authorise your return. Only items returned with prior authorisation will be accepted for return.

Following receipt and confirmation of the damaged product, we'll issue a refund in full, including any applicable delivery charges and any reasonable costs you may incur in returning the item to us. We will usually process the refund due to you as soon as possible and, no later than 30 days from the day we confirmed to you via e-mail that you were entitled to a refund.

At this time, we are not able to offer exchanges or replacements for returned products.

What is your refund policy?

Our refund policy can be found under the LivingSocial Products section of our Conditions of Use.

How do I partner with LivingSocial Shop?

If you're a vendor with fun products you'd like us to sell, contact our sales team via 1800 548 762.

Are products covered by a warranty?

LivingSocial does not make any warranty or guarantee for any products. The product may be covered by a manufacturer's warranty. Please contact the product's manufacturer directly to obtain further information.

LivingSocial adheres to the ACCC guidelines and Australian Consumer Law, which means that we will refund the full price of your products if:

They are defective or damaged;

They are not fit for purpose;

They do not match the description provided on the LivingSocial website

They do not meet reasonable quality expectations, taking into account the price and LivingSocial’s description

How does LivingSocial determine the product’s offer value?

LivingSocial determines the product offer value based on comparison-shopping available via other online sellers and information provided by suppliers. The product offer does not necessarily represent current prices of other online sellers or the prevailing retail price in every community.

What are my shipping options? Can I track my order?

The shipping details vary for every product offer. You can find shipping terms on the offer page in the Fine Print, or — if you’ve already purchased an offer — in your order confirmation email. If you need help finding your order, reach out to our Customer Service Representatives directly by visiting our help site or calling our Customer Service team on 1800 548 762 or emailing us at au.help@livingsocial.com.au.

If I have questions about an item, who should I contact?

Give our Customer Service team a call on 1800 548 762 or email them at au.help@livingsocial.com.au, they will help with any questions you might have.

What do I do if I entered the wrong shipping address?

Give our Customer Service team a call on 1800 548 762 or email them at au.help@livingsocial.com.au. If your product has not been dispatched, they will update your details and the product will be shipped to your correct shipping address. If the product has already been dispatched, you will be responsible for the cost of returning the package to our warehouse and the cost of re-delivering the product to the correct shipping address.

How do I check if a fashion item fits me?

Please check our conversion or measurement chart for each fashion product before purchase. Although most brand sizes are designed to fit a standard body, we cannot guarantee all products will fit all customers.

Payment

What payment methods do you accept?

LivingSocial Shop accepts the following debit and credit cards:

Visa

Mastercard

American Express

How do I buy and redeem LivingSocial Product deals?

The process for purchasing our Product offers differs slightly from buying our other Deals. We've added a shopping cart to our product experience (so you can add multiple products to one purchase). We'll also collect your shipping address at the time of purchase. When the sale ends, we'll send your shipping information to the supplier or distributor, as applicable, who will ship the product to you. Unlike our other Deal offers, you will not receive a Voucher, as your purchase is confirmed in real-time. Instead, we'll send you a confirmation email with the details from your purchase.

Can I use my deal bucks on LivingSocial Shop?

Deal bucks cannot currently be used on the LivingSocial Shop. There are a few times when you cannot use Deal Bucks. The big ones are:

Deal Bucks cannot be exchanged for cash or deposited into a bank account.

Deal Bucks cannot be transferred to another member’s account.

Deal Bucks cannot be used with the following:

LivingSocial's Takeout & Delivery

Gift Cards

LivingSocial Plus membership fees

Where The Fine Print of a deal explicitly prohibits it

To purchase other Deal Bucks

To purchase product offers, including product offers on our Families and At Home channels

Other purchases indicated in our Terms and Conditions

Purchases indicated at the point of purchase as ineligible for Deal Bucks.

My card was declined. How do I resolve this?

Sorry you experienced a problem placing your order with us. If you've received a 'credit card declined' notice, this is likely due to one of the following reasons:

credit card number entered incorrectly

security code not entered (found on the back of most credit cards, except for AMEX)

incorrect expiration date

credit card limit already reached or exceeded

You can update your card details in the checkout page titled ‘Payment’ by clicking the edit button next to your card details.

Is my personal information safe?

Yes. We wouldn't have it any other way. We take the security of your personal information very seriously and utilize 128-bit Secure Socket Layer (SSL) encryption to protect your credit card information. Additionally, we don't sell your personal information to any third parties, including merchants from whom you have purchased a deal. For more information, you can check out our full Privacy Policy.

No Purchase Necessary Campaign Terms

Campaign starts September 10, 2013 and ends September 24, 2013. All referrals must be made during the Campaign.

You are provided a unique URL as your personalised link to distribute. You must notify recipients of your distribution that you are eligible to receive promotional Deal Bucks incentives if a recipient makes a purchase.

If an individual receiving your link makes a purchase of the referred Deal connected to your personalised link during the Campaign period, within 8 days you will receive 5% of the deal price rounded up to the nearest integer in Promotional Deal Bucks in the LivingSocial account associated with this email/log in information.

Purchases by referrer or an individual using the same payment method or billing address as referrer are not eligible for incentive.

Referrers who are marketing channels or otherwise existing Affiliate partners of LivingSocial are not eligible to participate in NPNS campaigns.

Referrers must be active LivingSocial members in good standing to participate in an NPNS campaign. All Deal Bucks expire 90 days after deposit in the LivingSocial account.

LivingSocial reserves the right to withdraw awarded Deal Bucks, and charge the account credit card for previously used but invalidated Deal Bucks, if the referring purchase is cancelled or returned by purchaser or if the referrer otherwise violates the terms of the Campaign.