topic Re: R7000 2.4ghz not working but 5ghz is fine in Nighthawk WiFi Routershttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029221#M24374
Try to set region to EU in wireless settings. This fix the problem for me. But yes, it's a workaround....Wed, 06 Jan 2016 16:41:24 GMTdavid-net2016-01-06T16:41:24ZR7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980759#M18130
<P>Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.</P>
<P>&nbsp;</P>
<P>Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June 2015.</P>
<P>&nbsp;</P>
<P>As of 1.5 months ago, 2.4ghz band has been very intermittent, and at this point i was already using firmware 1.0.4.30. &nbsp;Rebooting the router did not do anything. I do not have any settings on the router except the ssid, password and channels.</P>
<P>&nbsp;</P>
<P>I tried going back to firmware 1.0.4.28 and that only worked for maybe 2 days, then the disconnects started again. i have been using Wifi Analyzer app on my tablet just to see if there is a transmission signal from the router. &nbsp;5ghz band has a constant transmission signal however the 2.4ghz band has an off to on time of maybe 3:1 at the best of times. This allows me to SOMETIMES connect to the router while on 2.4ghz band, but usually it will not connect. &nbsp;I have been forced to connect my desktop via a really long ethernet cable and older devices no longer have internet connections. I am currently still monitoring the off to on time and the worst as of yet is about 10:1. &nbsp;Basically the 2.4 ghz band is completely dead minus random spikes of it showing up.</P>
<P>&nbsp;</P>
<P>I've seen a few posts with the 5ghz band issue similarly but no fix either. I used to have a wndr3700 and that worked fine until the range on the router out of nowhere and permanently dropped by about 25% causing me to buy a repeater to get coverage. &nbsp;Using the repeater solved the distance issue but then i had issues with connection speed (not huge but noticeable). &nbsp;I figured buying an R7000 would be a no brainer since its a top of the line unit and priced as such. &nbsp;I am very disappointed as i haven't been able to find a fix anywhere for this.</P>
<P>&nbsp;</P>
<P>Any help would be greatly appreciated</P>Tue, 25 Jul 2017 16:06:38 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980759#M18130jwong842017-07-25T16:06:38ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980767#M18131
<P>Just to rule out any environmental type issues, could you take the R7000 to a completely different location and check out the WiFi signal there, no Internet connection would be needed?</P>Fri, 11 Sep 2015 05:59:45 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980767#M18131Babylon52015-09-11T05:59:45ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980772#M18132
<P>Sorry i forgot to mention that. i had it at one end of my house and moved it to the other end of my house. no difference. &nbsp;also i saw on another post that someone changed security setting from aes + tkip to just aes. tried it and it made no difference. originally the router had a desktop connected to it and it fed everything in the house wireless, mostly on 2.4ghz. it currently has nothing connected to it and it is feeding some devices on 5ghz as 2.4 doesn't work.</P>Fri, 11 Sep 2015 06:10:49 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980772#M18132jwong842015-09-11T06:10:49ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980780#M18133
<P>When I say a different location, I mean totally remote e.g. take it to work or a relatives house.</P>
<P>&nbsp;</P>
<P>There are plenty of devices available that use the 2.4GHz band and can make WiFi networks completely unusable in their presence. In that case I would still expect to see a signal from the router however I can’t be sure how utilities like WiFi analysers and their associated client devices would react (i.e. the loss of signal that you see could be the clients reaction to the same interference).</P>Fri, 11 Sep 2015 06:16:05 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980780#M18133Babylon52015-09-11T06:16:05ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980782#M18134
<P>I'm pretty sure it won't be another device. &nbsp;I've only lived in this house for 4 months and the first 2 months the device was working perfectly. &nbsp;there haven't been any changes to the household, not even new furniture. &nbsp;no new devices. also it seems i'm not the only one with this issue.</P><P>&nbsp;</P><P>i'll try to figure out where else i can test it though.</P>Fri, 11 Sep 2015 06:27:09 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980782#M18134jwong842015-09-11T06:27:09ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980790#M18137
<P>The type of devices I’m thinking of are wireless baby monitors, video senders, security cameras etc. and these don’t necessarily have to be in your house to cause issues. I just think it’s worth ruling this possibility out since there’s not much left that would cause your issues other than hardware failure.</P>
<P>&nbsp;</P>
<P>You could perhaps save your current router settings to a saved configuration file then factory reset the router, manually enter just enough settings to see if the wireless issues are resolved, and then if you need to, restore the rest of the settings from the saved configuration file.</P>Fri, 11 Sep 2015 07:29:09 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/980790#M18137Babylon52015-09-11T07:29:09ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/987340#M18859
<P>I'm having the exact same issue. &nbsp;I have the R7000 and it has worked flawlessly until now. Today, for no apparent reason, I can no longer connect to the 2.4 GHz channel. &nbsp;The 5GHz is fine. &nbsp;The router says it is fine but when I try to connect I get a timeout error.</P><P>&nbsp;</P><P>please help me!</P>Tue, 29 Sep 2015 04:46:30 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/987340#M18859tk2015-09-29T04:46:30ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/987938#M18930
<P>Hi&nbsp;<LI-USER uid="275206">﻿</LI-USER>,</P>
<P><BR />Welcome to Community!</P>
<P>&nbsp;</P>
<P>Try changing the channel of your wireless network and also make sure you have the latest firmware.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>JamesGL<BR />Community Team</P>Wed, 30 Sep 2015 19:02:27 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/987938#M18930JamesGL2015-09-30T19:02:27ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/988285#M18982
<P>Finally got around to testing it at another location. It didn't make a difference. &nbsp;Although the 2.4 band did stay stable a little longer, it still does the on<img id="smileysurprised" class="emoticon emoticon-smileysurprised" src="https://community.netgear.com/i/smilies/16x16_smiley-surprised.png" alt="Smiley Surprised" title="Smiley Surprised" />ff about 1:4 now.</P>Thu, 01 Oct 2015 18:55:19 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/988285#M18982jwong842015-10-01T18:55:19ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/988286#M18983
<P>I've also tried numerous channels.</P>Thu, 01 Oct 2015 18:56:29 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/988286#M18983jwong842015-10-01T18:56:29ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/988320#M18986
<P>Well testing at another location with very similar results would tend to rule out environmental issues, so I would suggest that a factory reset might be worth a try, you might want to save your current router configuration first if you try that.</P>Thu, 01 Oct 2015 20:49:16 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/988320#M18986Babylon52015-10-01T20:49:16ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1001627#M20577
<P>Same issue here - 2.4 Ghz band has been behaving erratically recently (dropping all conections and refusing to connect devices until the router is restarted). Died completely today - the LED on the front panel is lit and all the settings on the admin page of the router suggest that the 2.4Ghz network should be working but it is not visible anymore. Been on the latest firmware for a while, so no changes there. Seems like a H/W problem - a dead radio...</P>Thu, 05 Nov 2015 04:05:01 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1001627#M20577ikalatch2015-11-05T04:05:01ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1002084#M20651
<P>Hi&nbsp;<LI-USER uid="282492">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>If you have not tried resetting the router to factory default, please try it and check if it will continue to have the same behaviour. After resetting, manually configure the router instead of using the back up.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>JamesGL<BR />Community Team</P>Fri, 06 Nov 2015 01:04:02 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1002084#M20651JamesGL2015-11-06T01:04:02ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1002092#M20654
<P>Thanks, James, yep, I did that last night after reading up a bit more and it seems to have fixed it. Wanted to wait a bit more and see if the fix holds but from what I've seen so far after 20 or so hours - seems to be OK.</P><P>I'd have bet good money that this was a hardware problem, nice to be able to resolve it with a reset!</P>Fri, 06 Nov 2015 01:26:16 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1002092#M20654ikalatch2015-11-06T01:26:16ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1020109#M23157
<P>I have the exact same issue</P>Sun, 20 Dec 2015 03:09:45 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1020109#M23157ignition1002015-12-20T03:09:45ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1021718#M23350
<P>
Hi ignition100,</P>
<P>
&nbsp;</P>
<P>
What is the firmware version of your router?</P>
<P>
How many wireless devices experiencing this issue?</P>Wed, 23 Dec 2015 18:55:15 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1021718#M23350JamesGL2015-12-23T18:55:15ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1025596#M23784
<P>I also had the exact same issue of 2.4GHz WiFi not working but 5GHz was fine after loading</P><P>the latest FW&nbsp;<SPAN>V1.0.6.28_1.1.83</SPAN></P><P>Had to go back to factory defaults and enter all config manually, because</P><P>loading a previous config also corrupted it enough so that 2.4GHz was not working.</P>Thu, 31 Dec 2015 17:53:51 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1025596#M23784myselfandi2015-12-31T17:53:51ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028496#M24272
<P>Same problem as others. &nbsp;I think something in Netgear's recent firmware updates is causing issues with certain configurations. &nbsp;I guess I will factory reset. &nbsp;It will be very unfortunate if I have to rebuild the router configuration since I have a bunch of DHCP Reservations and Port forwards configured. &nbsp;Up until this point, I was very pleased with this router.</P>Tue, 05 Jan 2016 16:30:24 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028496#M24272bjtech2016-01-05T16:30:24ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028750#M24300
Same problem here... 1.0.6.28 fwTue, 05 Jan 2016 22:09:09 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028750#M24300david-net2016-01-05T22:09:09ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028755#M24301
PS: I ve noticed that this issue occurs only when i set region to US, if I set region to EU 2.4ghz band works fine.Tue, 05 Jan 2016 22:16:13 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028755#M24301david-net2016-01-05T22:16:13ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028885#M24319
<P>I'm having the same problem. It has been working like a champ for a couple of years and suddenly yesterday it started dropping wireless connections and losing connection with my ISP. I tried the factory reset that was suggested in another reply and then restored the settings. Now everything but the primary 2.4 GHz network is working OK. The guest 2.4 GHz network seems to be fine, so it's not an all or nothing thing for 2.4 GHz for me.. None of the devices I have can authenticate with that primary network anymore. My devices either tell me they can't connect or they tell me the password is incorrect. I tried changing the name and the password for that network but that didn't help. Anybody else seeing this variation of the problem or have any other ideas?</P>Wed, 06 Jan 2016 02:14:22 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028885#M24319daywood2016-01-06T02:14:22ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028921#M24322
<P>Has anybody tried loading the open source firmware variants of WRT? Supposedly this router supports DD-WRT and other variants. I wonder if using some WRT flavor as a firmware would be a better fix for this issue...</P>Wed, 06 Jan 2016 03:52:50 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028921#M24322ikalatch2016-01-06T03:52:50ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028985#M24328
I tried tomato v132, it seems 2.4 ghz was fine. (but poor signal for me)Wed, 06 Jan 2016 07:54:30 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1028985#M24328david-net2016-01-06T07:54:30ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029206#M24369
<P>
Hi myselfandi,</P>
<P>
&nbsp;</P>
<P>
Please check your inbox.</P>Wed, 06 Jan 2016 16:21:43 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029206#M24369JamesGL2016-01-06T16:21:43ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029211#M24370
<P>Hi, Same here. After updating to new firmware (1.0.6.28_1.1.83) I have lost all connection to the 2.4 Ghz. It's a great problem because my children all have phone's that only can use that band.</P><P>I've tried to change the channel without succes.</P><P>&nbsp;</P><P>Any sugetions?</P>Wed, 06 Jan 2016 16:25:56 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029211#M24370BN_f2016-01-06T16:25:56ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029221#M24374
Try to set region to EU in wireless settings. This fix the problem for me. But yes, it's a workaround....Wed, 06 Jan 2016 16:41:24 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1029221#M24374david-net2016-01-06T16:41:24ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030157#M24490
<P>I am having the same issue. 5G is okay but 2.4 will not connect. Tried to change the wireless channel to EU, but the North America is grayed out and will not let me select anything else. Problem started today right after upgrading firmware to V1.0.6.28_1.1.83. Tried reverting to the previous version, but have the same problem. Need to wait for Netgear to fix the bug?</P>Fri, 08 Jan 2016 02:47:14 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030157#M24490mvwcjfg2016-01-08T02:47:14ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030187#M24498
Factory reset your router, folks.Fri, 08 Jan 2016 04:53:20 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030187#M24498TheEther2016-01-08T04:53:20ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030452#M24537
<P>That worked. Thank you.</P>Fri, 08 Jan 2016 17:16:17 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030452#M24537mvwcjfg2016-01-08T17:16:17ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030737#M24580
<P>Things were working fine, but thought I would install the latest updates. &nbsp;Big mistake, now I have the same problem where 5G is working fine but 2.4G is not. &nbsp;I'll wait a week for a fix before returning the router.</P>Sat, 09 Jan 2016 02:00:55 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030737#M24580ghurlebaus2016-01-09T02:00:55ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030741#M24582
<BLOCKQUOTE><HR /><LI-USER uid="131440"></LI-USER> wrote:<BR /><P>Things were working fine, but thought I would install the latest updates. &nbsp;Big mistake, now I have the same problem where 5G is working fine but 2.4G is not. &nbsp;I'll wait a week for a fix before returning the router.</P><HR /></BLOCKQUOTE><P>Did you try the factory reset as I suggested two posts above?</P>Sat, 09 Jan 2016 02:28:57 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030741#M24582TheEther2016-01-09T02:28:57ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030886#M24595
<P>
Hi All,</P>
<P>
&nbsp;</P>
<P>
1. What are the devices that cannot connect to 2.4Ghz?(Brand,model,Operating System)</P>
<P>
2. Have you tried changing the channel to auto or assigned channel?</P>Sat, 09 Jan 2016 12:57:02 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1030886#M24595JamesGL2016-01-09T12:57:02ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031044#M24632
<P>Ever since installing R7000-V1.0.5.48_1.1.79 and then R7000-V1.0.6.28_1.1.83, I have been having reliability issues with my Samesung S5 and my Windows 7 machine with a Realtek 8812AU Wireless LAN 802.11ac USB NIC.</P><P>&nbsp;</P><P>I have given up and gone back to R7000_V1.0.4.30_1.1.67. It appears that something bad happened at R7000-V1.0.5.48_1.1.79 and it carried on to R7000-V1.0.6.28_1.1.83.</P><P>&nbsp;</P><P>It is not that devices do not connect, it is that data is being dropped somewhere.</P><P>&nbsp;</P><P>I never had a problem with either of these devices prior to that update.</P><P>&nbsp;</P>Sat, 09 Jan 2016 19:27:46 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031044#M24632h_smith2016-01-09T19:27:46ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031058#M24636
<BLOCKQUOTE><HR /><LI-USER uid="291520"></LI-USER> wrote:<BR /><P>Ever since installing R7000-V1.0.5.48_1.1.79 and then R7000-V1.0.6.28_1.1.83, I have been having reliability issues with my Samesung S5 and my Windows 7 machine with a Realtek 8812AU Wireless LAN 802.11ac USB NIC.</P><P>&nbsp;</P><P>I have given up and gone back to R7000_V1.0.4.30_1.1.67. It appears that something bad happened at R7000-V1.0.5.48_1.1.79 and it carried on to R7000-V1.0.6.28_1.1.83.</P><P>&nbsp;</P><P>It is not that devices do not connect, it is that data is being dropped somewhere.</P><P>&nbsp;</P><P>I never had a problem with either of these devices prior to that update.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>It's absolutely a must to do a factory reset after upgrading from 1.0.4.X to either 1.0.5.48 or 1.0.6.28. &nbsp;Do not restore settings from a backed up configuration file because that will undo the factory reset. &nbsp;Re-enter settings by hand.<BR /><BR /></P>Sat, 09 Jan 2016 19:48:59 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031058#M24636TheEther2016-01-09T19:48:59ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031063#M24638
<P>Thanks for the tip.</P><P>&nbsp;</P>Sat, 09 Jan 2016 19:58:50 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031063#M24638h_smith2016-01-09T19:58:50ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031417#M24697
<P>I had the wireless fail on my last week. &nbsp;I did a factory reset by holding the button on the back; and then manually entered all the settings again.</P><P>&nbsp;</P><P>This morning the 2.4g wireless failed again. &nbsp;Devices see the SSID, but just can't connect. &nbsp;Turning the router off and then back on fixes the problem. &nbsp;But there is definitely an issue with the firmware (I'm using&nbsp;<SPAN>V1.0.6.28_1.1.83).</SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Sun, 10 Jan 2016 15:12:39 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031417#M24697stuckincube2016-01-10T15:12:39ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031699#M24749
<P>Same here, I am on&nbsp;<SPAN>V1.0.6.28_1.1.83 and no devices, iphones, ipad, laptop, chromebook, printers, 3dsXL, PS3, Xbox One. I tested everything they all fail when any auth method is used, I tested each chanel. Nothing works. I have to setup a guest network allow it to share my network and enable it for only 2.4 then I can connect to it using wpa2 and all of the other methods.&nbsp;</SPAN></P>Mon, 11 Jan 2016 00:56:44 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031699#M24749scornell22882016-01-11T00:56:44ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031803#M24763
<P>Same problem here: 5GHz works perfectly fine, 2.4GHz doesn't. I try to roll back to the 1.0.4 firmware, and had the same issue, I then factory-reset the router, and re-entered the configuration by hand, it worked for a while, but the next day 2.4GHz devices were unable to connect again.</P>Mon, 11 Jan 2016 07:53:46 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1031803#M24763Retired_Member2016-01-11T07:53:46ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032380#M24813
<P>2.4G failed twice today for me. &nbsp;Problem seems to be getting worse. &nbsp;WTF. &nbsp;This router was perfect until recently. &nbsp;ARG!</P>Tue, 12 Jan 2016 00:33:21 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032380#M24813stuckincube2016-01-12T00:33:21ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032451#M24819
<P>Thanks for the tip about re-entering everything by hand. I appreciate you pointing that&nbsp;out, and&nbsp;I'll do it if I have to,&nbsp;but we shouldn't have to accept that as a solution. They clearly broke something here, and a configuration restore should not break it again. It should only be restoring settings like the network names, passwords, channels, etc., which were fine all along and didn't cause the problem. So whatever they broke also exposed a problem in their configuration restore process.</P>Tue, 12 Jan 2016 04:06:41 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032451#M24819daywood2016-01-12T04:06:41ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032455#M24820
<P>Hi&nbsp;James. I only think this&nbsp;would be worth&nbsp;pursuing if I suddenly had one device that&nbsp;wouldn't connect anymore. But nothing&nbsp;from a large variety&nbsp;of devices will connect to the primary 2.4 GHz network anymore, no matter which channel I try. &nbsp;</P>Tue, 12 Jan 2016 04:20:58 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032455#M24820daywood2016-01-12T04:20:58ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032880#M24868
<P>All my devices on 2.4ghz do not work, hope there will be a solution quick</P>Tue, 12 Jan 2016 20:38:38 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1032880#M24868oertje2016-01-12T20:38:38ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033141#M24901
<P>I'm glad to find I'm not the only one with this variation of problem. &nbsp;I thought it was weird that the gues 2.4 ghz works but the the primary&nbsp;one does not. &nbsp;Everything can see the primary 2.4 ghz, but nothing connects to it. &nbsp;The 5 ghz works fine, but not all of our devices are capable of&nbsp;connecting to the 5 ghz. &nbsp;Other than that, I seem to be limited to only 8 wireless devices. &nbsp;I'm still trying to find a way around that one.</P>Wed, 13 Jan 2016 04:38:39 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033141#M24901howzatar2016-01-13T04:38:39ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033206#M24909
<P><STRONG>Edit - OK appear to have fixed it, I have something call Negear Arlo (wtf that is) anyway I disabled it &amp; its working again</STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>Another affected user here, upgraded firmware yesterday, now nothing can connect to the 2,4 Iphone, Andriod phones &amp; tablets &amp; windows PC.</P><P>&nbsp;</P><P>Come on Netgear admit you have a problem please &amp; issue a fix</P>Wed, 13 Jan 2016 10:39:25 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033206#M24909ellave2016-01-13T10:39:25ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033375#M24926
<P><SPAN>I am having the same issue. 5G is okay but 2.4G will not connect. Tried to change the wireless channel to EU, but the North America option is grayed out and will not allow me to make a different selection. Problem started today, immediately after upgrading firmware to V1.0.6.28_1.1.83. Tried reverting to the previous version, but have the same problem. Need to wait for Netgear to fix the bug?</SPAN></P>Wed, 13 Jan 2016 16:41:27 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033375#M24926home_user2016-01-13T16:41:27ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033408#M24933
<BLOCKQUOTE><HR /><LI-USER uid="298273"></LI-USER> wrote:<BR /><P><SPAN>I am having the same issue. 5G is okay but 2.4G will not connect. Tried to change the wireless channel to EU, but the North America option is grayed out and will not allow me to make a different selection. Problem started today, immediately after upgrading firmware to V1.0.6.28_1.1.83. Tried reverting to the previous version, but have the same problem. Need to wait for Netgear to fix the bug?</SPAN></P><HR /></BLOCKQUOTE><P>No. &nbsp;You need to do a factory reset. &nbsp;See my post earlier above.</P><P>&nbsp;</P>Wed, 13 Jan 2016 17:33:49 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033408#M24933TheEther2016-01-13T17:33:49ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033661#M24966
<P>A factory reset and manual settings re-entry does work. &nbsp;Mine's been running smooth since I did it over a week ago. &nbsp;Had the same initial symptoms, primary 2.4 wouldn't allow devices to connect, 2.4 guest and 5 both worked fine.</P><P>&nbsp;</P><P>It's a real PITA, but I screen shot every page in "Advanced" settings (or you could take pics with your phone). &nbsp;Then reloaded defaults and manually re-entered&nbsp;all&nbsp;settings. &nbsp;For some, this might be an easy fix. &nbsp;For me, I have about 20 DHCP Reservations, 7&nbsp;Port Forwards, and some security settings for my cameras that I had to re-enter. &nbsp;Took me about 25&nbsp;minutes to reconfigure. &nbsp;Couldn't afford to wait, some of those devices are WiFi thermostats.</P>Wed, 13 Jan 2016 23:51:41 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1033661#M24966bjtech2016-01-13T23:51:41ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034172#M25020
<P>whats more strange is that if you do not keep any passowrd for the 2.4 ghz band, the router works fine. the moment u put a passowrd to its ssid, the connection to the internet would just not happen</P>Thu, 14 Jan 2016 20:06:45 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034172#M25020Summukhe2016-01-14T20:06:45ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034186#M25022
<P>Thanx for the help, reset had result, but pfff all PF and other things must set. I have my modem in bridge, so I had 2 hours work.</P>Thu, 14 Jan 2016 20:35:53 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034186#M25022oertje2016-01-14T20:35:53ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034395#M25038
<P>I decided not to do the factory reset just now. Not only do I not want to re-enter everything, I don't want to go back to the original firmware version. I'm assuming that if I do the reset, re-enter all of my configuration, and then upgrade the firmware to the latest version, I'll be right back to the problem I was having. As it is now I&nbsp;have one&nbsp;working 2.4 GHz network (guest) and working 5G networks, so I would like to avoid going back to an earlier&nbsp;firware level&nbsp;where I had nothing but trouble with my router-attached hard drive. It has finally become reliable with later firmware upgrades. So I'm going to hang on for a while and see if Netgear owns up to the problem and issues a new firmware level with a fix, or at least assures us that doing a factory reset and then upgrading to a&nbsp;new level won't break the 2.4 GHz network again. Are you out there Netgear? Show yourself!</P>Fri, 15 Jan 2016 02:22:41 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034395#M25038daywood2016-01-15T02:22:41ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034406#M25040
<P>This is an extremely long thread. Is there a solution ? What is the solution?</P><P>&nbsp;</P><P>I'm having this issue also.&nbsp;Had no problems for about 16 months with this router, now the 2.4GHz network drops. All the 5GHz are working. What is the answer?</P>Fri, 15 Jan 2016 03:01:54 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034406#M25040tn772016-01-15T03:01:54ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034412#M25042
<P>Factory reset and then manually reload settings. &nbsp;The router will work with the new firmware after a factory reset.</P>Fri, 15 Jan 2016 03:35:59 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034412#M25042bjtech2016-01-15T03:35:59ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034427#M25044
<P>I am already on the latest firmware. Is there no troubleshooting at all? "Factory reset" is usually a sign that a company is throwing its hands up. "Gee, I don't have an idea about that problem; please start over."</P><P>&nbsp;</P><P>This doesn't seem like a valid solution. How do you know it fixes anything? What is the source of the problem? These seem like the important points to address.</P>Fri, 15 Jan 2016 04:15:45 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034427#M25044tn772016-01-15T04:15:45ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034436#M25045
<P>There are plenty of user testimonials that a factory reset works. &nbsp;The two latest firmware updates brought significant changes that are incompatible with configuration settings from previous releases. &nbsp;Netgear essentially admitted this with respect to port forwarding rules in their Release Notes.</P>Fri, 15 Jan 2016 04:50:15 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034436#M25045TheEther2016-01-15T04:50:15ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034603#M25066
<P>After daily failures, it's now been working for a couple days and the only change I made was to uncheck (disable) "<SPAN>Enable 20/40 MHz Coexistence</SPAN>". &nbsp;Let's see how long it lasts...</P>Fri, 15 Jan 2016 13:32:09 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034603#M25066stuckincube2016-01-15T13:32:09ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034624#M25068
<P>Mmmm. I don't have that box checked.</P><P>&nbsp;</P><P>As the error is intermittent, I'm still baffled about a factory reset "fixing" anything. At this very moment, everything works. But at any point things could fail.</P>Fri, 15 Jan 2016 14:11:24 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034624#M25068tn772016-01-15T14:11:24ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034654#M25071
<P>factory reset is useless.</P><P>&nbsp;</P><P>Same problem here too using latest firmware. First I have this propblem in 2 years.</P>Fri, 15 Jan 2016 14:56:29 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034654#M25071Retired_Member2016-01-15T14:56:29ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034657#M25072
<P>Arlo was disabled and I got the problem so thats not a solution.</P>Fri, 15 Jan 2016 14:58:18 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034657#M25072Retired_Member2016-01-15T14:58:18ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034659#M25073
<P>nope it wont help.</P><P>I reset the router before and after the firmware upgrade and I still have this problem.</P>Fri, 15 Jan 2016 14:59:32 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1034659#M25073Retired_Member2016-01-15T14:59:32ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035071#M25114
<P>
Hi All,</P>
<P>
&nbsp;</P>
<P>
This has been reported already to NETGEAR team. I will provide an update as soon there is any feedback.</P>Sat, 16 Jan 2016 14:29:02 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035071#M25114JamesGL2016-01-16T14:29:02ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035218#M25140
<P>I'm going to partially answer my own question. &nbsp;The factory reset worked to solve some of the problem. &nbsp;I found on another forum that if you do a major update in the firmware, you should do a complete factory reset and enter in all the settings again. &nbsp;This took care of most of the problems. &nbsp;I can now connect to all of the wireless (the 2.4 GHz Primary/Guest and the 5GHz Primary/Guest). &nbsp;However, I'm still having a problem with the number of devices that can connect. &nbsp;Although the settings now show when more than 8 devices are connected, I still have a problem periodically when devices cannot connect to the wireless. &nbsp;I will be asked to enter in the network password, but it won't connect...on any of the wifi accesses or on some, but not others. &nbsp;kinda weird.</P><P>&nbsp;</P><P>Anyway, factory reset and re-enter all the settings (manually, not from a backup)&nbsp;fixed a lot.</P>Sat, 16 Jan 2016 21:52:01 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035218#M25140howzatar2016-01-16T21:52:01ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035267#M25145
<BLOCKQUOTE><HR /><LI-USER uid="297518"></LI-USER> wrote:<BR /><P>After daily failures, it's now been working for a couple days and the only change I made was to uncheck (disable) "<SPAN>Enable 20/40 MHz Coexistence</SPAN>". &nbsp;Let's see how long it lasts...</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>FAILED this evening. &nbsp;That setting didn't help.</P><P>&nbsp;</P>Sat, 16 Jan 2016 23:10:53 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035267#M25145stuckincube2016-01-16T23:10:53ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035280#M25147
<P>Just pushing the hardware button (for 2 seconds) on the R7000&nbsp;to turn off wifi, then waiting 10 seconds, then pressing it again to turn wifi back on fixes the problem and the&nbsp;devices can again connect to 2.4G. &nbsp;No other changes or anything else.</P>Sat, 16 Jan 2016 23:38:10 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035280#M25147stuckincube2016-01-16T23:38:10ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035284#M25148
<P>Rebooting it from the user interface also corrects the issue. But only until the next time it fails.</P>Sat, 16 Jan 2016 23:47:20 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035284#M25148tn772016-01-16T23:47:20ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035288#M25149
<P>Right, but rebooting causes the entire router to reset. &nbsp;I was adding that just pushing the button fixes the issues which might help isolate the problem, since it is just the wifi that is disabled and then reenabled. &nbsp;The router keeps going with wired with no issues, and 2.4G is fixed without reboot.</P>Sat, 16 Jan 2016 23:51:13 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035288#M25149stuckincube2016-01-16T23:51:13ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035289#M25150
<P>Hey&nbsp;JamesGL,&nbsp;<SPAN class="">can you at least please confirm that the issue has been reproduced by Netgear devs?</SPAN></P>Sat, 16 Jan 2016 23:52:50 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035289#M25150stuckincube2016-01-16T23:52:50ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035479#M25168
<P>
Hi stuckincube,</P>
<P>
&nbsp;</P>
<P>
The issue has been reproduced by support team and has been forwarded already with the documentation.</P>Sun, 17 Jan 2016 16:08:59 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035479#M25168JamesGL2016-01-17T16:08:59ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035528#M25185
<P>Hey,</P><P>&nbsp;</P><P>I have reset my router but the problem is with the pf. everything had worked for 3 days en then the router does something and my wifi ipcams react strange and are not reachable.</P><P>I have give them static ip, but it strange, I think portforwarding is unstable</P><P>&nbsp;</P><P>What can I do? is it software or hardware?</P>Sun, 17 Jan 2016 17:35:04 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035528#M25185oertje2016-01-17T17:35:04ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035640#M25195
<P>I am having this issue now as well, have had this router for 1.5 years and has worked perfectly, never needs reboot etc. &nbsp;Now my 2.4 has stopped working. &nbsp;I have tried old and new firmware, even have tried a few versions of merlin firmware with the same results. &nbsp;It did work for a minute at one point but then disappears from available networks. &nbsp;I have factory reset and manually inputted all my info for everyt version of firmware I have tried... same results. &nbsp;This sucks. <img id="smileysad" class="emoticon emoticon-smileysad" src="https://community.netgear.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /> &nbsp;Btw, does resetting in the web interface back to factory defaults do the same as holding the reset button on the back of the router? &nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 17 Jan 2016 23:39:04 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1035640#M25195doox002016-01-17T23:39:04ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1036440#M25301
<P>Hi,</P><P>&nbsp;</P><P>This was also for me the solution!!! Thanks, before I did that my whole router was unstable en also portforwarding.</P><P>&nbsp;</P><P>After upgrade software router: router unstable even after reset.&nbsp;</P><P>Now stable after pushing wifi button.</P>Tue, 19 Jan 2016 13:45:38 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1036440#M25301oertje2016-01-19T13:45:38ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1036899#M25375
<P>Has there been a solution? all of my ported devices are not working and do not have the capability to use 5G</P>Wed, 20 Jan 2016 05:43:46 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1036899#M25375brownfam12016-01-20T05:43:46ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1036915#M25380
Push the wifi button . See above. I did it after fulltime reset en and then again Portforwarding alle my cams.<BR />Wed, 20 Jan 2016 08:05:30 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1036915#M25380oertje2016-01-20T08:05:30ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038477#M25607
<P>Well, add me to the list. I did factory reset and rebuilt my router from scratch. I have simple setup too but have a nest thermostat and a wink home Automation hub that can only connect at 2.4ghz. Before the factory reset, my issue was exactly as described throughout this thread: perfectly reliable 5ghz and direct wire but 2.4 would just drop and devices could not connect. The devices still see the 2.4 and seem to pass it an acceptable password but keep waiting for ip to be issued. Also, I have tried turning on and off wifi switch &nbsp;- no change in reliability. Rebooting router or toggling the wifi on/off hard switch on the router restores 2.4 functionality but only for a while. Issue occurs again usually within 24 hours. Fails for all devices. Also fails when 5ghz is disabled. Fails with and without password protection. Fails with one device connected, 7 devices connected, or no devices connected. Watching the netgear genie app after it fails, the 2.4ghz network disappears and reappears randomly and rapidly then suddenly settles down and is visible (but not usable) for several minutes then, bam, starts hopping in and out of existence again. I have witnessed this sane behaviour when scanning for wifi using two different smart phones. After rebooting router, 2.4ghz is always visible and connectable. And, when it works, it works great. Very good signal strength and very good distance. I have moved this router to a different floor of my house - exact same issue. When I drop the router and turn on my old trendnet I have no problems at all. I need 2.4ghz to run home Automation including my thermostat! For $200, this thing is useless to me, and I have spent almost 8 days and about 40 hours wasted testing it. Worse still, I was on with tech support and they told me I had a bed radio and needed to return it to Amazon. Uhhhh, sounds like everyone is having this issue so replacing it is not going to help. NETGEAR YOU ARE KILLING ME. please help</P>Fri, 22 Jan 2016 21:16:01 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038477#M25607KazzMANIA2016-01-22T21:16:01ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038487#M25608
<P>The good news is that, as reported by JamesGL in an above post, "<SPAN>The issue has been reproduced by support team and has been forwarded already with the documentation." &nbsp;So now we just wait for the fix.</SPAN></P><P>&nbsp;</P><P><SPAN>It is concerning that when you called Netgear tech support they had no info about this issue and just told you to return the router. &nbsp;How many people are getting this advice? &nbsp;Why hasn't Netgear phone tech support received a notice or bulletin advising them of a confrimed issue with the router that is being worked on? &nbsp;Maybe JamesGL can comment on that!</SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Fri, 22 Jan 2016 21:21:29 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038487#M25608stuckincube2016-01-22T21:21:29ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038505#M25610
Yes, and I spoke to support late yesterday. I only stumbled on to this thread last night.Fri, 22 Jan 2016 21:34:14 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038505#M25610KazzMANIA2016-01-22T21:34:14ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038570#M25627
<P>I just called support again. &nbsp;They do not have this issue in their first-tier support database. &nbsp;They got me to use channel 11 (already tried - no change in result), &nbsp;and had me change fragmentation length and CTS/RTS thresholds each to 2304 (have not tried yet) &nbsp;and the &nbsp;reboot router. &nbsp;It worked (but rebooting router always gets 2.4 back up). &nbsp;Said he will make notes but cannot escalate issue unless it happens again. &nbsp;Usually takes 4 to 36 hours for 2.4 to fail so I should know in next two days if this change solves the issue (very doubtful) &nbsp;or has me sending this router back. &nbsp;I'll let you all know either way. &nbsp;</P>Fri, 22 Jan 2016 23:09:39 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1038570#M25627KazzMANIA2016-01-22T23:09:39ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039143#M25717
<P>Hi&nbsp;<SPAN class=""><A id="link_16" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.netgear.com/t5/user/viewprofilepage/user-id/300501" target="_self">KazzMANIA</A>,</SPAN></P>
<P>&nbsp;</P>
<P><SPAN class="">Please check your inbox.</SPAN></P>Sun, 24 Jan 2016 16:12:21 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039143#M25717JamesGL2016-01-24T16:12:21ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039796#M25820
<P>Hi <LI-USER uid="256115">﻿</LI-USER>,</P><P>&nbsp;</P><P>Having the same problem for a while now (and not being the only one here), it would be nice of you to share all the information you have publicaly on this thread, if that can help anyone, or even help anyone help you.</P><P>&nbsp;</P><P>Thanks</P>Mon, 25 Jan 2016 17:50:06 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039796#M25820Kernald2016-01-25T17:50:06ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039854#M25823
<P><SPAN>So, after I made the changes to the router settings described in my previous post, the the 2.4Ghz remained perfectly reliable and ran without incident for 30 hours. However, shortly after I made the changes, I noticed that the my netflix was buffering a lot more than usual. I have a 50 megabit ISP that can peak at 70 megabits so I knew something was up. I used speedtest - ran it about 30 times from two different PCs on my network (using Ethernet connection) and on several wifi devices connected via 2.4 and 5Ghz. If you can believe, the wireless results were between 45 and 50Mbts on 5Ghz and about 20Mbts on 2.4, which is expected. However, my ethernet connections all tested at 0.2 to 1.4Mbts - WAYYYYY slower than it should be. I bypassed the router and went direct into modem - got to 48Mbits minimum speed and bursted well of 50. Ran about 20 tests over an hour and tried hitting different servers: exerienced some variability but very little and all within expectation. I connected router (without rebooting) and went back down to about .02Megabits. OUCH. Rebooted router and modem. Ran tests again. Exact same. I undid the settings I changed (described in last post), rebooted router and modem. I recovered my performance in LAN but the 2.4Ghz modem fell off again. I called support, we spent 2 hours running every conceivable test and, in the end, they decided that there was a problem with the router. Durring this period, my first teir tech was talking with his backup support (teir 2) and he told me that this router might suffer from being made with parts that did not meet design specifications. He offered RMA. I went to Best Buy and bought another identical router (original was purchased from Amazon). Plugged it in yesterday, configured it exactly as I had originally with the first router (nothing fancy), ran two hours of tests. It was perfectly stable and FAST and has been running without issue for about 40 hours now. The model numbersare identical on the two routers but one I had all the trouble with has a serial number starting 44475B and the new one from Best buy (and that works perfectly) is 44475C, suggesting that it was made at a later date and therefore might benefit from containing different components or at least same components from a different batch. Therefore, I conclude that what the support rep told me is likely true: some of these models include parts that function but which do not meet design specs and, the result of this is that the router manifests easily producable and unexpected issues not usually identifiable until the modem is deployed and the issues cause noticible trouble. Lots of people might not have even bothered to test the speed of their modem and, if they had, they might have assumed it was the ISP. Now that I have a fully functional version of this router I am both happy and impressed. Too bad I had to outlay so much more money for the replacement and also had to spend about 40 hours over 9 days and talk to four different support reps to learn the truth of the matter. On the plus side, I found netgear support easy to access and seemed committed to heping me resolve the issue.</SPAN></P>Mon, 25 Jan 2016 19:28:28 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039854#M25823KazzMANIA2016-01-25T19:28:28ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039907#M25832
<P>Well then, I guess mine will go in for an RMA too. Thanks for your time!</P>Mon, 25 Jan 2016 20:53:09 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039907#M25832Kernald2016-01-25T20:53:09ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039917#M25833
Just out of curiosity, what are first 6 digits of your serial number (starts 444)?Mon, 25 Jan 2016 21:20:45 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039917#M25833KazzMANIA2016-01-25T21:20:45ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039941#M25837
<P>Well, I don't have any 444 in my serial number. I bought it in France, if it matters. First six characters are 3LL142.</P>Mon, 25 Jan 2016 21:49:42 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1039941#M25837Kernald2016-01-25T21:49:42ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1040762#M25969
<P>Sounds like a broken record, but same problem 5ghz and 2.4guest work fine but 2.4ghz does not work since upgrading firmware to v1.0.6.28 today. &nbsp;Plan to do the factory reset per TheEther. &nbsp;However, KazzMania's post is a headsup to getting in the RMA line. &nbsp;Thanks for starting this thread ... thought I was the only one with an exotic issue that no one had ever encountered ... glad to have found this. &nbsp;</P>Wed, 27 Jan 2016 05:20:05 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1040762#M25969Monterey_JackG2016-01-27T05:20:05ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041419#M26054
<P>Update ... spent much of the afternoon doing a Factory Reset and reloading settings. &nbsp;IT WORKED! &nbsp;Wireless devices can now access 2.4ghz. &nbsp;Thanks, TheEther.</P>Thu, 28 Jan 2016 01:35:14 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041419#M26054Monterey_JackG2016-01-28T01:35:14ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041455#M26061
<P>Factory reset only temporarily fixes the 2.4G wifi, the problem isn't fixed. &nbsp;You can also temporarily fix the 2.4G by enabling and disabling the wifi using the button on the router.</P><P>&nbsp;</P>Thu, 28 Jan 2016 03:15:35 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041455#M26061stuckincube2016-01-28T03:15:35ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041457#M26062
I have tried downgrading to all old firmwares plus a hard rest but 2.4ghz doesn't let my devces to connect .upgraded to latest firmware as well but no use . with the old firmwares 2.4 goes completely offline .<BR />Also why its broadcasting arlo network ? Also tried to disable arlo broadcast but didn't solve the problem.Thu, 28 Jan 2016 03:21:31 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041457#M26062fenomatik2016-01-28T03:21:31ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041458#M26063
Thu, 28 Jan 2016 03:22:39 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041458#M26063fenomatik2016-01-28T03:22:39ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041470#M26066
Hate to say it fellows but this is not likely a firmware issue. You need to get a more recent version via RMA.Thu, 28 Jan 2016 03:59:24 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041470#M26066KazzMANIA2016-01-28T03:59:24ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041496#M26073
<P>And good luck contacting the support. I had a ton of stupid questions like what is my ISP, having mentionned the fact that the issue already appears in a local-only network, and linked that very topic… Three days after that first contact, I'm still answering that kind of questions, without any real progress.</P>Thu, 28 Jan 2016 07:20:57 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041496#M26073Kernald2016-01-28T07:20:57ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041508#M26075
<P>It's time for everyone to start tweeting to them:</P><P><A href="https://twitter.com/NETGEAR" target="_blank">https://twitter.com/NETGEAR</A></P><P>&nbsp;</P><P>Public shaming is often the one way to get a response to something like this.</P>Thu, 28 Jan 2016 08:07:33 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041508#M26075tn772016-01-28T08:07:33ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041589#M26080
<P>Doh! &nbsp;I least you all read this forum before I did. &nbsp;I had the same2.4ghz issue after firmware update. &nbsp;I have the R7000 router and 6200 extender setup. &nbsp;Thought maybe the 2.4 radio was going bad in my extender. &nbsp; Did all the factory resets and such but didn't matter. &nbsp;So I bought a new ex7000 extender and installed yesterday. &nbsp;Guess what? &nbsp;Still have the 2.4 problem today! &nbsp;And i'm down $150 bucks.</P>Thu, 28 Jan 2016 12:27:14 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041589#M26080hbost2016-01-28T12:27:14ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041713#M26090
<BLOCKQUOTE><HR /><LI-USER uid="300501"></LI-USER> wrote:<BR />Hate to say it fellows but this is not likely a firmware issue. You need to get a more recent version via RMA.<HR /></BLOCKQUOTE><P>&nbsp;</P><P>I'm not sure about that; many ran this router for a long time without issues until recently. &nbsp;The problem seemed to&nbsp;start with the change of firmware; even though others report downgrading firmware doesn't fix the issue.</P><P>&nbsp;</P><P>Let's hope Netgear fixes this very soon!</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 28 Jan 2016 15:50:49 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1041713#M26090stuckincube2016-01-28T15:50:49ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042086#M26117
<P>As downgrading the firmware doesn't help, I can see two obvious possibilities:</P><UL><LI>a firmware (probably 1.0.4 or 1.0.5 regarding the date they were published) broke some component (or at least a specific variant used in some R7000 batches),</LI><LI>a component used in some R7000 batches has a limited life duration (manufacturing problem happens), that we reached</LI></UL><P>The fact that flashing an old firmware doesn't solve the issue, coupled with the fact that many R7000 broke at pretty much the same time is clearly disturbing.</P>Fri, 29 Jan 2016 06:44:45 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042086#M26117Kernald2016-01-29T06:44:45ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042280#M26130
<P>I had this problem after installing 1.0.6.28 and I fixed it by wiping the settings and going back to to 1.0.5.48.&nbsp;</P><P>I NEVER had this problem (router is 2 years old) until I installed 1.0.6.28 and yes I wiped the settings before and even after installing the new firmware.</P>Fri, 29 Jan 2016 17:04:10 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042280#M26130Kang22016-01-29T17:04:10ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042300#M26133
How long ago did you roll back? Has is been completely stable?Fri, 29 Jan 2016 17:49:52 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042300#M26133KazzMANIA2016-01-29T17:49:52ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042318#M26136
HORRIBLE NEWS! Yesterday my 2.4ghz dropped on the new R7000 after running two days without issue. I rebooted the router and, as in the past, the problem was resolved. Today it failed again, exactly as before. So, this brand new router with a much newer serial number than my first router has same problems. I just finished rolling back to 1.0.4.28_1.1.64. I will report any problemsFri, 29 Jan 2016 18:29:58 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042318#M26136KazzMANIA2016-01-29T18:29:58ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042320#M26137
<P>Seriously, it's time to start tweeting to Netgear. I've also written to the CEO.</P>Fri, 29 Jan 2016 18:32:40 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042320#M26137tn772016-01-29T18:32:40ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042338#M26144
I'm in. I'll start tonightFri, 29 Jan 2016 19:15:30 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042338#M26144KazzMANIA2016-01-29T19:15:30ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042374#M26146
<P>Ouch!&nbsp; Was that painful!&nbsp; 23 devices that had to be setup again.&nbsp; Took one day to figure out what happened and another to get most back online.&nbsp; Many not easy like cameras that must be dismounted and taken to a PC to determine the new IP address.</P><P>&nbsp;</P><P>I'll never push the Update button again and probably never buy Netgear again.&nbsp; Shame on them.&nbsp; Can't imagine what happened to businesses that put their trust in them.</P>Fri, 29 Jan 2016 20:15:40 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042374#M26146schneidernet2016-01-29T20:15:40ZRe: R7000 2.4ghz not working but 5ghz is finehttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042474#M26157
<P>I seam to have the same problem but only when I activate the guest network on the 2,4 Ghz band. When the guest network is off and rebooted everything seams to work fine.</P>Fri, 29 Jan 2016 22:30:27 GMThttps://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-2-4ghz-not-working-but-5ghz-is-fine/m-p/1042474#M26157Le-Blanc2016-01-29T22:30:27Z