Returns & Exchanges Policy

Regardless of country and providing an item you've received
is not faulty or has been sent in error, you will always be responsible for the
cost of returning it back to us (for example if you chose to return it back to
us within your cooling off period).

To return an item to us, use this link (https://wwww.manic-panic.co.uk/rm)
to make and print a returns label through Blue Banana, who handle our returns. This will allow you to return an item to us
from the UK totally free if your return is due to a fault with the item, or
because of error we have made. If you are returning your items for any other
reason, you will be charged £2.75 for this service, deducted from the total of
your refund.

If you are returning an item for any other reason, for
example if you ordered the incorrect size or product, you can still make and
print a returns label in order to post your return, but we will deduct the cost
of the delivery from your refund.

To return an item to us, make sure you've filled in your
returns form as directed, then attach the label you've printed from Royal Mail
to your parcel and take it to the Post Office to be sent back to us. You should
obtain a proof of postage receipt when returning your item.

Cosmetics
- Returns for cosmetics will only be accepted if they are returned to us within 28 dayssealedand in their original packaging. All goods will be inspected on
return and any item in an unsuitable condition or considered un-saleable will
be sent back to you.

Multibuy
Offer Exclusions Apply – When returning items that relate to an order that
has had a ‘multibuy discount’ applied, all purchased items must be returned in
order to have a full refund credited (minus any applicable administration or
shipping fees).

Time
Period - You can return most items within 21 days of receipt for a refund,
exchange for a different size or alternative item. Under the UK distance
selling regulations you have 21 working days (from the day after you receive
your goods) to cancel the contract for your order with us. In this case we will
issue you with a full refund once you return the entire order to us at your
cost, if you have already received it or we have shipped it to you.

Postage -
We strongly recommend that returns are sent by Royal Mail 2nd Class Recorded. Manic
Panic accepts no responsibility or liability for returns lost in transit, it is
your responsibility to ensure arrival. P&P costs back to the warehouse are
the responsibility of the customer, but when we post your first exchange back
to you there is no delivery charge. Subsequent exchanges may have a P&P
charge. Delivery charges are non-refundable unless you are returning a damaged
product.

Free
Gifts & Reduced Items - If you've received a free/reduced gift with
your order and subsequently return item(s) which entitled you to the offer then
you must also return the free/reduced gift. If you wish to keep the free gift
you will be charged the current or remaining RRP.

Faulty/Damaged
Product - In the rare event of faulty/damaged item(s) you can return them
back to us within 28 days of delivery. You are entitled to a replacement
product, a product of equal value or a refund. You will be refunded the postage
if returning a faulty/damaged product.

Non-United
Kingdom Returns - For returns made outside the UK distance selling
regulations we will refund the monetary value of the goods returned to us, at
the price you purchased them. When returning an order from outside of the
United Kingdom for an exchange/refund, postage & packaging costs are the
responsibility of the customer.