For a subsidiary of an international company, phone invoices were sent from providers in three incompatible formats, making electronic merging and processing impossible. To analyze them, values had to be manually entered into spreadsheets and updated every few months. The company was spending 6 man-days per month on the process. Furthermore, the total phone bill cost was growing by 24% per year, but it was difficult to effectively monitor and evaluate why. The company sought a solution that could automate this process and allow for better transparency of company-wide phone activity overall.

Annual cost savings of 37%

The solution consolidated call detail records in three different formats into a uniform structure