AJ Radler , Cincinnati, OH

“Another lender offered me a lower rate, but that loan officer tried to push me through the process as fast as he could. He became irate when I asked questions thereby delaying the process, so I got fed up with his attitude and went with the low-stress option – Loan One. Your [mortgage banker] quietly stood in the wings while I went another direction, asking how I was doing every now and then instead of pressuring me back to LO. Once the other guy started demanded “you need to get me this now,” I switched to Loan One and never regretted it. I felt like my [mortgage banker] was now beside me as we worked through the process – not pushing or dragging me along. That was a painless and quick refi.”