I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.

2016 Buick LaCrosse Leather Review

Great driving and riding vehicle

by JudySM from North Tonawanda, NY

April 1, 2019

5

This is my second Buick LaCrosse, moved up from a 2012 to 2016 and a superior model. The previous owner had low mileage on the odometer and interior and exterior of the vehicle well maintained.

Chris always takes care of my major repairs. Brady does a great job on my regular maintenance. Everyone always greets me with a smile and kind words. The cashiers Amiee and Kaley always make sure I am well taken care of and are always smiling. I recommend the service department at Walker Chevrolet to any and every one.

2009 Buick Lucerne CX Review

Simple Elegance and style

by Sir Tom from Honey Brook

December 25, 2018

5

This is my third Lucerne. Made the mistake of going to a Verano for 3 years (still a decent LITTLE car) after my second. Switched back to a Lucerne, and I am delighted! 2009 CXL. Best car ever! Named it Octavia since I bought it in October.

Today I bought my SEVENTH vehicle from these guys in the last 6 years. Temporarily laid up by an accident, I could not get to their dealership and test drive the car. From my previous experiences, I knew I would not be lied to about the car, so I bought it with zero test driving, and the Wade arranged to have the car delivered 65 miles away. This is how much trust I have in this dealer. For great service and an honest and transparent dialogue, Auto Pro is the FIRST place to stop and shop.

2012 Buick Enclave Leather Review

very reliable car that i have had

by Karlygash from durham nc

April 20, 2019

5

The right car for people who has a big family. people will notice the fact that the car has plenty of space. i'm driving it for more than year and has no problem with this car. i have to sell it because i am moving to another state.

Vehicle available to be shipped to your home. Contact
the dealership for details.

Carvana-Touchless Delivery To Your Home Review

Easy easy EASY way to buy a car!

by janders5511 from DealerRater.com

December 3, 2018

5
5
5
5
5
4.3 (2344 reviews)

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

Great staff great experience! So so happy. I went in so nervous with the whole car buying process and they completely made me warm and welcomed. They were just awesome!!!

2012 Buick Enclave Convenience Review

Great vehicle

by Steve from Bethalto

May 11, 2019

5

I own a "base" version of this vehicle. Base is figurative term with all ther stand features. Remote start, power everything, velvet like cloth seats, woodgrain trim and chrome. My vehicle is FWD and has zero issues performing in ther massive amounts of rain. The vehicle also supports generous ground clearance making unexpected hazards no issue. Extensive amount of storage is a bonus for active families.

Simple car buying experience. My car salesman was great (Mark Myers) the whole process was simple. They were quicker on their end than my insurance was. In total I spent only a couple hours in their office and left with a great car.

2018 Buick Encore Essence Review

I love the way it drives and handles.

by Bruce Cheney from Norfol;k, NE

April 25, 2019

5

I felt very comfortable sitting as a passenger and driver. It handled easily on the interstate and in town. It has all the extras that I need and are easy to access.

I was shopping online for a late model Nissan Sentra without too many miles and I went through many different websites trying to find the right car. I found the car that I was looking for at this dealer and the price was very competitive. I worked with Ross on my purchase and everything went smooth and I am extremely pleased with the car that I purchased.

2017 Buick LaCrosse Essence Review

Quiet, Comfortable, and Efficient

by Welman from Hannibal, MO

May 14, 2019

4

600 miles into ownership and very happy with our purchase. The car is very quiet, rides very smoothly, and is very easy to drive. So far, we are averaging better than 30 mpg in combined driving. The kids (16 & 8 years old) tell me the backseat is much more roomy than mom's SUV. The only thing I don't like at this point is the Auto-Stop feature, which is currently not able to be bypassed or otherwise shut off

We are so thankful for the folks who work in the service department! We had the pleasure to meet Marty Gulley (and others) who walked us through each step of the process. In addition to our purchasing wiper blades, having the routine service done, they were also able to find the cause of a leak in the a/c system and repair it in record time. Due to our afternoon appointment at this dealership and the extensive repair that was necessary, we were loaned a marvelous GMC Terrain until the following morning so that we would not be without a vehicle in the overnight hours. Our 2011 GMC Terrain was all set for our pickup by 8 AM the following day. That was amazing! Thank you!

2014 Buick Encore Base Review

Very reliable

by Marlene from Coon Rapids., MN

April 3, 2019

4

I love the SUV the only issue is the instrument panel does not light up very well during the day, very difflicult to see especially for a senior., I saw one other review on the same issue of this SUV , took it in to the dealer and there is nothing they can do., has anyone else have this issue with the instrumental panel., Everything is black,

Parks truly cares about their customers. I have bought a few new cars over the past 3 years and this experience blew all other dealerships out of the water!!! Sean Brink is an incredibly knowledgeable salesman and really helps you to understand the pros and cons of all the cars you have questions about. We drove from 2 counties away for a specific car and now we won’t shop anywhere else. Parks cares about you as a client even after the sale has been made. If I could give 6 stars I would!

2017 Buick LaCrosse Premium Review

Loved the workmanship and all the little details

by Ltsutton from Evans, Ga

May 12, 2019

5

This car was an excellent transition vehicle from my Lincoln MKT. if you want luxury without the luxury price then this is the car you.

We decided to see what kind of an offer City Auto would offer us on our BMW. We were apprehensive as we exped to be offered several thousand dollars less the the market value (we expected 30-40%). The final offer to buy our car was about $1,500 less then we would have gotten trying to sell it private party. Was very impressed with Candi and Jeremy. Sold the car and didn’t have to deal with tire kickers and haggling. Highly recomemd

2014 Buick Enclave Premium Review

Great car!

by Levi2013 from Syracuse NY

May 10, 2019

5

The car met all of my needs. I like everything about it. It runs exactly as it performed during the test drive. The car is in very good shape both outside and the way it runs.

I purchased my 2016 Kia Soul 10/01/15. This purchase was probably my 1st new vehicle purchase in 20 years. But the style of the Soul & the 10 year/100,000 warranty really caught my attention being a widow with a somewhat fixed income. Servicing a new vehicle has really changed over the years -- used to be every 3 months/3000 miles. Now you only go every 6 mos for the oil change. Back in the day you packed a lunch & planned to stay the day. Now you go in to a nice clean facility, with a choice of 2 comfortable waiting room, with a flat screen TV and refreshments. Then just about the time you get your coffee & donut and sit down to watch TV, they come & tell you .. your car is ready !!! Seriously both times I have been to the Rivergate Kia, was there less than an hour from start to finish & had gotten an oil change & the tires rotated! It was so economical ...I hated to ask for a coupon, but I did anyway! Very nice, prompt & economical ..... give them a call & ask for Matt Russell

2011 Buick Regal CXL RL1 Review

This would be the car for me if I just drove.

by Biff98 from Thunder Bay, ON

April 13, 2019

4

My father bought this car new and I inherited it. Had it for about 4 years. Ours was the base 2.4 L. I loved driving it once I was in it. If you are 6 ft or over you'll probably bonk your head a lot getting in. Even that was OK but if you want a roof rack or want to tow something forget it. This car is for getting from point A to point B and back. There are threaded holes intended for a GM roof rack but I learned that the plan for that rack was dropped. This car never let us down. Started every day in the winter and we never plugged in the block heater. Often -30 C. We put snows on it and maybe because of it's weight the Regal almost seemed happy going thru snowy conditions. Great handling car. Only selling it to a friend (which is meaningful) because we are getting an SUV. I know Buick will hate this, but if I were my father's age when he bought (82) it I buy another one in a minute.

Jimmy in Service went Above and Beyond to make me feel like I was the only customer there yesterday and today:) Very professional, super fast, and very clear when explaining what what needed to be fixed and the priorities. Thanks so much for getting me in so quickly and for taking care of it all!! I completely trust Rivergate KIA/Jimmy and will always take my KIA back there for repairs when needed!! #ILoveMyKIA

2019 Buick Encore Essence Review

Nice vehicle

by Vanessa from Brecksville

May 14, 2019

5

My vehicle is a nice size suv. Not too small -- not too big. The interior is spacious. It is a lot easier to get in and out of.

We are so happy with this vehicle. My husband is fourteen inches taller than me, and we can both drive comfortably. The Enclave shifts smoothly and there is plenty of interior room for passengers to ride comfortably as well transporting luggage. It handles well in snow and is very stable on the highway.
We wanted a reliable full size SUV that drives great, rides smooth, and fits in the garage. Buick covered all the bases.

* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.

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