After Hours Care

Frequently Asked Questions

Are you a walk-in clinic?

After Hours Care is not a walk-in clinic, it is an after hours clinic that is by appointment only. This is to ensure that each patient receives the best quality care in a very efficient and quick manner.

Why do I need an appointment at After Hours Care?

We value your time! By scheduling an appointment you:

have a better expectation of when you will be seen, rather than waiting or wondering

are evaluated and on your way quickly, very often within 15 or 20 minutes

have less exposure to other peoples’ illnesses in the waiting room

How do I go about scheduling an appointment?

If you are experiencing symptoms that meet our criteria, please give call us: in Ames at 515-956-4044 or in Marshalltown at 641-844-5200 to schedule a same day appointment. Our reception staff are not medically trained or licensed, so there may be times when we need you to speak with our First Nurse help line to get more information regarding your symptoms before we are able to schedule an appointment.

Where are you located?

How does this work with my insurance?

After Hours Care is billed like a regular office visit to your normal family doctor. If you have a co-payment with your insurance that is all you will have to pay at your appointment. After Hours Care does accept cash, check and all major credit cards.

Why does it look like no one is here?

With After Hours Care, we have appointments scheduled at specific times so you will not be waiting for long periods of time, we strive to get you the care you need quickly.

I’m new, what do I need to bring to my appointment?

You will need to bring your insurance card, a photo ID and a list of medications you are currently taking. When you call to schedule an appointment you will be asked to arrive 15 minutes early to your appointment so you can fill out the necessary paperwork.

I had my appointment - now what?

After your appointment you are free to go -there is no need to check-out as we do not regularly have follow-up appointments. If a follow-up appointment is required, you will be asked to make an appointment the next business day with your primary care provider.

I didn’t get a prescription, but I was told that I was going to be put on medicine, what do I do?

McFarland Clinic now uses e-Scripts, and the majority of prescriptions can be sent electronically to the pharmacy of your choice. Most of the pharmacies will have received your “e-prescription” before you leave our office.