Join Today, It's Simple and FREE!

Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

Share on other sites

1 answer to this question

Recommended Posts

I have had no issues with the Netflix app previously. I launched the app today however and it asked me to sign in. I did and then got the following message.

"The login information you entered does not match an account in our records. Remember your email address is not case-sensitive but your passwords are."

I am definitely entering the correct sign in details, email and password. I can login to Netflix on my other devices with the same account information without a problem.

So far I have uninstalled and reinstalled Netflix, but this has made no difference.

Please help. Thanks.

I'm having issues with Netflix, too. Since a couple of days, I can't even get to the login screen. I just get error "ui-113". Netflix works on all other devices, but not on my 47LB650V. I even tried resetting the TV, but it won't work.

Sign in

Similar Forum Topics

Ciao, possiedo un tv lg 55uh650v era impostato su posizione Russia e dopo all'aggiornamento del firmware versione 05.30.45 non riesco più ad usare le app in quanto non riesco a accettare i termini contrattuali. Ho provato a cambiare il DNS e a collegarmi tramite cellulare ma non ho ottenuto nessun risultato. Ho provato più volte ad eseguire il reset di fabbrica ma nessun risultato. Inoltre ho notato che la versione del mio firmware non è presente sul sito LG Italia mi chiedevo se fosse possibile tornare ad un versione firmware inferiore, potresti aiutarmi?
Hello, I own a TV lg 55uh650v was set to Russia position and after the firmware update version 05.30.45 I can not use the app anymore because I can not accept the terms of the contract. I tried to change the DNS and connect via mobile but I did not get any results. I have tried several times to perform a factory reset but no results. Also I noticed that the version of my firmware is not on the site LG Italy I wondered if it was possible to return to a lower firmware version, could you help me?

I have got a used LG 79UB980T-TA and it has no LG Content Store and hence no Netflix.
I have updated software, firmware and updated location settings and still nothing works.
I am in Pakistan and I have no clue which country model is this TV. Can someone please support me.

Posted by XDA developers...
When we feature a new root method it’s typically for a smartphone. If it’s not a smartphone then it could be a tablet, smartwatch, or an Android TV set-top box. However, more and more devices are starting to become “smart,” which essentially means they have some sort of extra software feature that previously wasn’t possible. This could be a light bulb that can be controlled by our smartphone or a TV that has applications you can install.
https://forum.xda-developers.com/web-os

I just recently purchased a new LG 65UH7700 TV and I am currently having problems with the MLB.TV app. I can launch the app fine and I can start watching a live steaming game fine, but after about 30 seconds or so of watching a game, the app freezes and then the TV reboots. I know it is not my internet connection because I can watch the games fine on other devices on the same network such as on my 5 year old LG TV, the Apple TV, or my iPad, or iPhone. I purposely bought the LG TV over a Vizio because it had the MLB.TV app built in whereas the Vizio did not. Has anyone else experienced this? Is this an issue that I should return the TV for or have a technician come out to troubleshoot? Please help!!