| User changed the hostname of the server using set network hostname command.

+

| User changed the hostname of the server using set network hostname command.

|-

|-

-

! '''Error Message'''

+

! '''Error Message'''

| When logging in to the SocialMiner user interface using the hostname of the SocialMiner server in the URL, the user receives "Invalid username or password please try again" message.

| When logging in to the SocialMiner user interface using the hostname of the SocialMiner server in the URL, the user receives "Invalid username or password please try again" message.

|-

|-

-

! '''Possible Cause'''

+

! '''Possible Cause'''

| Changing the hostname after it is initially set is not supported.

| Changing the hostname after it is initially set is not supported.

|-

|-

-

! '''Recommended Action'''

+

! '''Recommended Action'''

-

| 1. If a snapshot of the VM was taken before the SocialMiner hostname was changed, the customer can revert to the snapshot. <br> 2. If the customer needs the hostname changed, they will have to fresh install and reconfigure.

+

| 1. If a snapshot of the VM was taken before the SocialMiner hostname was changed, the customer can revert to the snapshot. <br>2. If the customer needs the hostname changed, they will have to fresh install and reconfigure.

Revision as of 19:15, 12 June 2014

Unable to login after hostname change

User changed the hostname of the server using set network hostname command.

Error Message

When logging in to the SocialMiner user interface using the hostname of the SocialMiner server in the URL, the user receives "Invalid username or password please try again" message.

Possible Cause

Changing the hostname after it is initially set is not supported.

Recommended Action

1. If a snapshot of the VM was taken before the SocialMiner hostname was changed, the customer can revert to the snapshot. 2. If the customer needs the hostname changed, they will have to fresh install and reconfigure.