Note: If this YouTube video does not work, try out one that is hosted on our site
here

Part-II: Raising tickets to SharePoint(14:26 mins)
Raise trouble tickets from emails in Outlook to SharePoint
lists, learn how to track and deal with escalated tickets in Outlook, automate
ticketing process to SharePoint, use Outlook views to organize Outlook
mail items in an
intuitive and informative way.

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here

Part-III: Editing and Searching tickets
from Outlook(7:49 mins)
Learn how to edit and add new comments, time spent, rate and update the
ticket in SharePoint directly from Outlook, display and work on tickets
that are assigned to you, and make keyword search to tickets from the
comfort of your Outlook.

Note: If this YouTube video does not work, try out one that is hosted on our site
here

Part-IV: Configuring a KB SharePoint list, use KB articles to reply to
emails and tickets (5:51 mins)Perform configuration of a
SharePoint List as a repository for knowledge base articles for used by
all technicians, explore how to compose new KB articles and use these KB
articles, to reply to tickets and emails in Outlook.

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here

Part-V: Embedding ticket due date
appointment to Outlook or SharePoint calendar(4:58 mins)
Learn how to setup automatic insertion of ticket due date appointment to
the technician's mailbox calendar, when you assign the
technician to a ticket. Additionally, configure a common SharePoint
calendar, to which Issue Tracker will add or update due date appointment
of all the tickets.

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here

Part-VI: Generating Reports and Statistics (10 mins)
Learn how to generate summarized reports on support tickets based on
different time interval, and analyze tickets data from the SharePoint
lists in multidimensional OLAP view to extract critical information and
intelligence.

Note: If this YouTube video does not work, try out one that is hosted on our site
here

Part-VII: Customizing the SharePoint list
view(XX mins)
Learn how to customize the view of the SharePoint list, to organize,
group, filter or sort trouble tickets so as to make a particular feature
of your information obvious at first glance.

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