Cloud Computing

Cloud Computing | News, how-tos, features, reviews, and videos

New York-based ShelterZoom is going live soon with its blockchain-based real estate offer-and-acceptance application; it's one of several ways companies are testing out the distributed ledger technology.

Blockchain has entered Gartner's 'Trough of Disillusionment' as a new report cites dozens of purported success stories that turned out to be failures.

Through its Amazon Web Services platform, Amazon is offering an A.I. engine that can cull useful information from millions of unstructured electronic files, including patient electronic medical records.

Ohio businesses can now use the cryptocurrency to pay their taxes and view the transactions in real time online via a transparent blockchain ledger.

Customer service has always played an important role in business, but as technology has evolved, so has the notion of what it means to exceed customer expectations. Simply shortening contact center queue times or revising return and

While they're still nascent, new start-ups are launching applications that allow users to convert cash, property and digital assets into cryptocurrency that can be tracked and kept in a blockchain immutable record. But there are also...

IBM's Watson Health division has been under fire for not delivering on its promise to use AI to enable smarter, more personalized medicine. But IBM officials maintain that hospitals are seeing benefits.

In the fourth episode in the guide to help you use an iPad Pro instead of a notebook, we show you how to get more from tags and how to use Apple’s Files app.

Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experience on the line, how can you be sure

Seagate and IBM have partnered to build a blockchain distributed ledger to track tens of millions of hard drives as they move through the supply chain from array manufacturers to technology integrators.

Ernst & Young has created a public blockchain prototype it plans to launch in 2019 that lets companies transact with any number of partners in an open network while protecting the privacy of each participant and their data.

The usual suspects love to spend time claiming Siri lags other voice assistants; they don’t seem to understand that Apple’s voice assistant is an enterprise product. It's all about the data – and privacy.

IBM is moving its Watson Cognitive Health services to a hybrid cloud model that it said will give customers greater access to a larger pool of payer and health record information for data analytics.

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say they won't do business with that

The economist who predicted the 2008 financial collapse has been telling congressional leaders that bitcoin and blockchain represent a significant threat to the stability of the financial marketplace. But he's getting pushback.

Chrome OS isn't like other operating systems — and the way it handles upgrades is no exception.

After piloting a blockchain-based supply chain tracking system, the retailers are telling suppliers to get their product data into the system so they can begin tracking produce from farm to store. The deadline: September 2019.