Our value proposition

Our value proposition is our promise to you and our dedicated efforts to understand your business and industry.

Our cost reduction models are designed to meet public sector budget challenges.

Our cost reduction models are designed to meet public sector budget challenges, with commercial solutions tailored for your organisation to contain and reduce facilities costs. We share the ethos of public accountability and demonstrating value for money.

We are a stable and mature delivery partner, with the capacity and coverage to deliver any combination of services to all your locations. Our scalable delivery model has the flexibility and agility to adjust quickly to your changing requirements.

They understand your expectations and service support needs. We work with you to create smarter workplaces and better environments for your people and users, and to obtain optimal value from your assets.

ISS has the capacity and stability to be a strong partner in major asset projects and solve longer-term portfolio issues.

Our approach to your needs

We will ensure that we understand the service you want through an agreed output specification. We tailor our efficient model to deliver each requirement and self-monitor our performance levels. Continual reporting empowers you with full visibility of our service levels.

Standards and targets are set for all ISS staff to ensure they deliver consistently at every touch point. We take ownership of the facilities service and our people are focused on delivering at the highest level.

Our account plans are aligned to your objectives to ensure that the facilities service is fully focused on supporting the work of your organisation. The right attitudes will be continuously applied by the ISS people working for you.

We promote joint governance of the facilities service as a committed partner, driven by your needs and objectives.

We will deliver the services and solutions that are right for your organisation, from single service lines efficiently delivered, to the full scope of integrated facilities services or whole new asset partnerships.

We have the capacity and experience to partner with you at every level of transformation.

ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies with revenues in 2016 amounting to DKK 79.2 billion. The secret to our success lies in how we tailor our solutions to client needs, how we manage risk, and how our engaged team of more than 490,000 staff members add the power of the human touch in everything we do.