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Yale Recognizes Top Performing Dealers with Dealer of Excellence Award

Friday, March 7, 2014

Yale Materials Handling Corporation recognized it’s top performing Yale® dealers today with its 2013 Dealer of Excellence awards. The awards are based on the dealers’ industry-leading level of business performance and overall service to their materials handling customers.

An awards celebration is planned for March 23, in Marana, Ariz., where Yale will officially present the awards in recognition of the dealers’ achievements. Yale has now been honoring its top dealers with the Yale Dealer of Excellence Program for 20 years.

“The Yale Dealer of Excellence Program highlights dealers that most clearly demonstrate Yale service,” said Chuck Pascarelli, president of sales and marketing. “Our dealers serve the customer and exceed expectations through building long-term relationships and providing solutions to a wide range of material handling challenges, making our dealers a valuable and an integral part of Yale’s success.”

To receive the award, dealers must meet defined business practices and performance standards including superior customer satisfaction, dealer performance, general management, truck sales, short-term rental, training, aftermarket sales and parts and service operations. Each year, the program requirements are assessed and modified to ensure the performance standards keep pace with increasing customer expectations and heightened industry demands.