In the browser options change the default browser so it uses the internet browser instead of the blackberry. That way it does not try and go through the BES. If you still can't get the internet working it is a device or account issue and not the BES.

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Technical Engineer III

BES was decommissioned. Currently using iPhones with Lotus Notes Traveler 9.0.

In the browser options change the default browser so it uses the internet browser instead of the blackberry. That way it does not try and go through the BES. If you still can't get the internet working it is a device or account issue and not the BES.

by account do you mean an account on the bes or do you mean our email/groupwise accounts?