Very friendly and accommodating staff. Was travelling with my seven year old and was impressed with every facet of this facility. The proximity to Phillips Arena, World of Coke, GA Aquarium, Olympic Park, CNN, and the College Football Hall of Fame make it the ideal hotel for an Atlanta vacation. The food court in the CNN center was also very, very convenient and provides plenty of options for those traveling with children as I was. The vast majority of the guests in the hotel appeared to be there on business but the hotel is very family friendly as well. My room was extremely clean and well-appointed. I arrived hours ahead of the check in time and was permitted to check in early. I look forward to staying again.

I hate paying for parking at any hotel

Very friendly and accommodating staff. Was travelling with my seven year old and was impressed with every facet of this facility. The proximity to Phillips Arena, World of Coke, GA Aquarium, Olympic Park, CNN, and the College Football Hall of Fame make it the ideal hotel for an Atlanta vacation. The food court in the CNN center was also very, very convenient and provides plenty of options for those traveling with children as I was. The vast majority of the guests in the hotel appeared to be there on business but the hotel is very family friendly as well. My room was extremely clean and well-appointed. I arrived hours ahead of the check in time and was permitted to check in early. I look forward to staying again.

The location is great and very convenient for walking to the Philips Arena, World of Coca Cola, the aquarium, and World Congress Center

I couldn't wait to leave. It started with the terribly loud and annoying noise that woke me up at 4:45am, after checking in at 2am. I had to call the front desk to call security. Took 30 min. before the noise stopped. Then at 7am CNN starts blaring in the atrium and echoes off all of the walls, every morning. I asked for a blanket three times, but never got one. I couldn't wait to leave.

The location is great and very convenient for walking to the Philips Arena, World of Coca Cola, the aquarium, and World Congress Center

I couldn't wait to leave. It started with the terribly loud and annoying noise that woke me up at 4:45am, after checking in at 2am. I had to call the front desk to call security. Took 30 min. before the noise stopped. Then at 7am CNN starts blaring in the atrium and echoes off all of the walls, every morning. I asked for a blanket three times, but never got one. I couldn't wait to leave.

The room was updated and very clean. The location is excellent! We were there for a concert and it was so nice to be so close to Phillips Arena.

The staff. I called earlier in the day and they didn't have my reservation and were snotty about it. Kayak had outstanding service, and helped the Omni get things straight. We were able to check in when we got there.
My friend however, who also had a reservation, was not able to check in until after the concert was over (at 2 am) because they didn't have a room available for her when she tried to check in at 8 pm. They were rude, let her go to the spa to change and stored her bags, but then never called to tell her a room was ready. When we got out of the concert she went to get her room and they said she would still have to pay full price.
Was NOT impressed with their customer service!

The room was updated and very clean. The location is excellent! We were there for a concert and it was so nice to be so close to Phillips Arena.

The staff. I called earlier in the day and they didn't have my reservation and were snotty about it. Kayak had outstanding service, and helped the Omni get things straight. We were able to check in when we got there.
My friend however, who also had a reservation, was not able to check in until after the concert was over (at 2 am) because they didn't have a room available for her when she tried to check in at 8 pm. They were rude, let her go to the spa to change and stored her bags, but then never called to tell her a room was ready. When we got out of the concert she went to get her room and they said she would still have to pay full price.
Was NOT impressed with their customer service!

The location was great because we never had to actually leave the facility if we didn't want to. It is attached to the CNN Center and the Phillips Arena so we ate athe CNN Center food court or the Bar and we attended our event at the arena and never had to worry about a taxi, driving or looking for a parking place

The location was great because we never had to actually leave the facility if we didn't want to. It is attached to the CNN Center and the Phillips Arena so we ate athe CNN Center food court or the Bar and we attended our event at the arena and never had to worry about a taxi, driving or looking for a parking place

The valet parking area under the south tower might the worst part of our experience. Everyone was nice, it was just badly laid out. There was a logjam of cars checking in and it took 20 minutes waiting on the street just to pull into the area below. I would recommend visible signs or some indication that the north tower had its own parking Deck. Had I known, I would have just gone to that one instead.

The valet parking area under the south tower might the worst part of our experience. Everyone was nice, it was just badly laid out. There was a logjam of cars checking in and it took 20 minutes waiting on the street just to pull into the area below. I would recommend visible signs or some indication that the north tower had its own parking Deck. Had I known, I would have just gone to that one instead.