When shipping to countries outside the EU, custom duties and other taxes may be charged and are to be covered by the customer.

DELIVERY

Tales by Jen delivers its products worldwide normally via DHL. When we ship internationally, DHL will pass your order on to your national mail provider. However, Tales by Jen reserves the discretion to use a logistics partner of its choice. Unless otherwise agreed, delivery shall take place from the Tales by Jen warehouse to the delivery address supplied by the customer. Tales by Jen is entitled to make part-deliveries, if this is reasonable for the customer.

If a contract of purchase has been established in accordance with our terms and conditions, following delivery times will apply:

Europe 5 - 7 working days North America 12 - 14 working days Australia, New Zealand and Oceania 14 - 16 working days Asia Pacific 12 - 14 working days Latin America and the Caribbean 14 - 16 working days North Africa and the Middle East 14 - 16 working days Sub-Saharan Africa 16 - 20 working days

*Other sizes than DIN A4 and DIN A3 are not in stock and will be produced only after an order has been placed and payment received.

I'll do my best to meet these shipping estimates, but can't guarantee them. I'm not responsible for delays due to customs.

For all posters which are not in stock, the expected delivery time is stated below the price. As soon as you have placed the purchase order, Tales by Jen will inform you about the delivery time via Email. Tales by Jen shall be entitled to offer individual delivery times for specific products, which will be agreed upon with the customer.

EXCEPTIONS

If, through no fault of its own, Tales by Jen is unable to deliver the goods ordered because, for instance, its supplier does not fulfil its contractual obligations, Tales by Jen shall be entitled to cancel the contract with the customer. In this event, the customer will be informed immediately that the product ordered is not available. The customer’s legal rights are not affected. In the event of non-delivery, the customer will receive an immediate refund if he has already made payment.