I called VZ CSR and was advised that I can re-print a return shipping label from the website but I cannot find it anywhere on the site. The search bar was useless and did not provide any answers. Please advise.

We can look into that for you kdkmurated! Is it possible that you are signing in under an end user login instead of the account holder login? If you're signed in as the account holder, and you're still not able to print, please Direct Message me ( MikeS_VZW ) with your phone number and I'll call you to get one shipped out. You may also call 800-922-0204 for assistance in getting a new one sent to you.

hi. can u help me with printing the new return label? I logged on and followed the steps that was said above but was not able to view it after clicking print return label. I tried doing it again but the print return label button does not show. how could i gain access to a new return label? and i know i have to return the phone within 5 days of receiving it but i didnt have any power due to hurricane sandy and could not access internet to try and print the return label till today should i call the customer service and let them know to avoid any charges? thanks!

I see you posted over 10 days ago. I apologize for the delay in response. Have you been able to retrieve the shipping label? If not, please follow me, VanessaS_VZW, and send me a Direct Message with your mobile number so I can get a label to you as soon as possible.