List of Compatible Phones can be found here.http://www.tomtom.com/phones/compatibility/devices.phpIf you had your old voyager connect, make sure when you connect the new voyager, delete the phone on your tomtom in the manage phone option and delete the tomtom from the mobile in the bluetooth/paired devices option.Then try again and get the tomtom to connect to your mobile.

1 Suggested Answer

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

You may need to activate the phone. Cell phones won't work unless they are activated with a carrier (service provider) like Verizon, T-mobile, etc. Look for the logo of a carrier on your phone and contact them. If it's a Verizon phone just hit *611.

The phone you are trying to connect are not listed in this list herehttp://www.tomtom.com/phones/compatibility/devices.phpone thing you can do, look for a phone in that list, if it does not connect to your tomtom then there could be an issue with your tomtom bluetooth.

if it was connecting before and you updated to version 8.300 then again it may be the application version that can cause the issue.

I was having this problem as well, but solved it.
I, like others decided to just buy a USB cable for my VX9900 and use Windows Media Player for sync'ing. (I also have the Verizon Essentials program that I downloaded, but I like WMP better. No particular reason).
I was getting the installation messages and as soon as the MTP message came up, I got the "problem" message and it didn't sync.
What I did when I got the cable was to run the CD drivers that came with my cable. That may have been my mistake. I was bothered that the date of my driver was in 2005 since the phone came out late in 2006. So I looked at the name of the driver and it was something like C:\Windows\System32\Drivers\LGUSBDriver.xxx whatever... I went to my device manager and uninstalled the driver. I went to the C:\Program Files\ and deleted the LG USBDrivers folder. I went to the Windows/system32/drivers folder and there were three LG*.* files I deleted them. The next time I plugged the phone in and set it to sync, it worked. It's late and night and I may not have typed this really clearly, so feel free to contact me at bill (at) halfamind.com (because a half a mind is still a terrible thing to waste).
Bill Isles