I think the PA systems in ALL airports are inaudible. Maybe they could get the airports they fly to to improve them so we can hear AND understand the people making the announcements. I would not have known my flight was boarding were it not for seeing a few people go thru the door.

The whole experience was an unorganized chaotic mess. At this point in our trip we had gone through a flight check in process 4 times. This was by far the worst of all. We were sent from on line to the next to pay for baggage and then given the wrong information to get a tax refund. We had arrived with plenty of time before our flight to Dubrovnik but ended up sprinting to our gate a few minutes before the flight was set to take off because of the amount of time it took to get through checking our bags. We had already checked in online prior so it didn't make sense why the process took so long and why we had to wait in three different lines to pay for our bags. It's ridiculous how our bags cost half the price of the flight. It was a complete marketing scam and I will never fly monarch again.

-almost 2h delay for the return flight, no correct information (email, at airport, crew). Landed at 11.30 pm with my 5 yo son who really suffered from the whole experience
-horrible arrival at Luton airport under renovation, impossible to find the car I had booked

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