Council seeks more regular feedback

A new approach to seeking residents’ opinions is being implemented by Kāpiti Coast District Council.

Strategy and Planning Group Manager Sarah Stevenson says feedback is being sought more regularly and a new online option is being offered.

“Residents’ views are important in helping us understand what they value and how happy Kāpiti communities are with the services and facilities provided by their Council,” Ms Stevenson says.

“In the past, we’ve done a once-a-year phone survey to see if our work is meeting the expectations of our residents. We’re now shifting to quarterly surveys which include online participants. Adding an online option means that more residents will have the opportunity to comment.

“Once established, the surveys will provide us with faster feedback, so we can look at ways to provide services that better meet the needs of Kāpiti residents and ratepayers.”