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Thorntons has teamed with One Iota to add SmartPod online ordering terminals to three stores as a pilot. "Many chocolate fans looking for the perfect gift aren’t aware of the fantastic range of hampers we sell online, so this trial will hopefully help us grow awareness of not only our extensive product range but also our overall online offering," said Retail Director Geoff Kershaw.

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Coca-Cola has updated its agency compensation system in order to offer agencies more incentive to create innovative work. Using a "70-20-10" guideline, standard performance-based payments are allotted to 70% of agency work, guaranteed minimum bonuses are promised to the 20% of work that's deemed "evolved," and there's a 10% bonus for first-time projects. "To be unique in this industry is to be able to charge a premium for what you're offering," said Sarah Armstrong, director of worldwide agency operations at Coca-Cola.

David Harnois, executive chef of the recently renovated Radisson Blu Kuwait, said the company is rebranding its food and beverage outlet into food and drink, or F&D. "We try to ensure that our all-day dining remains busy throughout the day because we also use it as a part of our banqueting service. Our hotel has a lot of conference rooms, and we use the all-day dining as the venue for each group’s lunch offering," he says, adding that there's been a shift in hotel dining throughout the region.

Google may prevail in providing technology for searches of online-application stores, Sarah Perez writes. Nielsen data indicate that most app searches via mobile devices are done using app-store search functions, not the Web. "On mobile, the battle will eventually play out between the two giants -– Apple and Google -- for the better app search offering," Perez writes.

The biggest U.S. chain retailers ended last year with 2.2% fewer stores as more consumers shifted their shopping online, and the growth of e-commerce has retailers including Lowe's shifting capital investment to their web efforts. "The smart chains are the ones looking to grow online because there aren’t that many places left in the U.S. that warrant the cost of building another big-box store," said industry consultant Will Ander.

Godiva opened its first location in Australia at Sydney International Airport. The store will offer a range of travel gifts, a dipping station, a chocolate counter and chocolate beverages made to order.