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Our client, a well-established professional association, is currently in search of a Standards Enforcement Case Manager to join their team for a 12 – 18 month contract. The Standards Enforcement Case Manager will manage the operation, administration and workflow of the complaints intake and assessment process and assist with the review of complaints.

Responsibilities:

Perform initial review and assessment of complaints received

Manage file/case workflow and distribution of matters to other intake and assessment team members

Allocate and supervise work performed by Professional Standards Coordinators as well as Standards Enforcement team, contractors and consultants including:

Communicating with complainants and members with respect to the Complaints process

Analyzing the documentation provided by complainants and members and preparing reports for the Professional Conduct Committee to facilitate their review process

Overseeing the coordination and administration of Professional Conduct Committee meetings, including administration of the recruitment and training of volunteer members of the Professional Conduct Committee

Managing the transfer of cases to investigation and prosecution staff as directed by the Professional Conduct Committee

Assist the Director of Standards Enforcement with:

The analysis and assessment of ongoing workflow and prioritization of files for review by the Professional Conduct Committee as well as Key Business Indicators for reporting to senior management

File review and assessment

Responding to questions from members of the public and the media about the complaints investigation process

Preparation of financial reports

Assist in all new and ongoing IT projects related to Standards Enforcement

Initiate and/or manage ad hoc special projects as required

Qualifications

Successful completion of a post-secondary degree/diploma in Business Administration or a related field is required

Minimum 5 years of experience in an administrative, operational, or case/project management role is highly preferred

Previous experience working in a regulatory professional environment is preferred