Recovering missing not-deleted mailbox

I have a colleague who has married so her username needs changing to her married name.

I've done this half a dozen times before, but this time I seem to have lost the user.

I usually Disable the old mailbox, wait for replication, run getmailboxdatabase| cleanmailboxdatabase, wait for replication, then go to disabled mailboxes in 2007 GUI and Connect the old disabled mailbox to a new AD user account with married name.

However this time it hasn't worked.

The old and new AD accounts still exist. But in 2007 GUI, I cannot see either account under mailboxes or disabled mailboxes.

HOWEVER, I can run getmailboxstatistics where displayname eq "Mrs McLoughlin" | fl, and it finds one of the mailboxes with no DisconnectDate set.

(Specify the actual value of the Storage Group, as well as the name of the database, rather than relying on Get-MailboxDatabase. If your storage group and/or your database's name has spaces, encase in quotes)

Then, see if the mailbox shows up in the "Disconnected Mailbox" section.

I didn't actually do this, because by the time I looked the next day the mailbox had appeared in Disabled Mailboxes all by itself.

But, I know that Exchange cleans the mailbox databases on a regular schedule by itself, so I'm confident that your answer was the right one if I'd got there quick enough, and therefore I'm awarding you the points.

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