I’m in the process of bringing up a new version of ITSM (Version 7), and we have an outsourced call center that needs to be interfaced with it. ITSM has old-school web services (SOAP) available, but they’re not terribly well documented. Consequently, it’s given me a lot of reason to spend time pounding away learning how to implement web services. It’s pretty interesting. I’d like to dive in and learn more about REST APIs, but don’t know when I”ll have time.