Donna Fluss is bullish on the future of contact center analytics applications.
I spoke with the president of DMG Consulting last week about her recent report, which identifies two new markets in contact center technology -- customer experience analytics (CEA) and desktop analytics (DA). Fluss...

In London for its annual Cloudforce event, Salesforce.com was in a giving mood today.
Salesforce is offering a scaled-down version of its mobile application free to its customers. While customers running the Unlimited product already receive the full Salesforce Mobile application, now customers...

We hear blogging is the hot new thing.
Ok, so we're not that far behind the times. We've held off on hosting a blog on SearchCRM.com, but as you can now see, we are on board.
Regular visitors to our podcast blog will notice that the Voices of CRM has a new home. We will continue to offer...