Job Snapshot

Job Description

Launched in 2015, Q2 Solutions is a leading global clinical trials laboratory services organization. We help biopharmaceutical, medical device and diagnostics customers improve human health through innovation that transforms science and data into actionable medical insights. Q2 Solutions is a quality driven, responsive partner with strong global experience and deep scientific and medical expertise. The Q2 Solutions joint venture was formed by Quintiles and Quest Diagnostics, combining the best of each parent organizations clinical trials laboratory services capabilities.

DescriptionPURPOSE
Under general direction, manage all laboratory aspects of clinical trial projects for a client or a specific program for a client; May have responsibility for a specific client, drug program, indication or drug compound; Act as main point of contact for the client after study award and throughout the entire study lifecycle (startup, maintenance, closeout).RESPONSIBILITIESStudy Setup and Planning

Manage individual clinical trial projects as assigned.

Facilitate Seamless Study Set-Up:

Review study protocol and bid/budget information once a study is awarded.

Ensure initial meetings are conducted (e.g. document review meetings, Design, and/or Startup meetings) with sponsor to ensure client Protocol requirements are understood and applied to the design of the lab study as well as to relay lab processes to the client.

Consult and advise customer on best or most proper course of action as needed.

Participate in the business development processes as applicable to Project Services responsibilities.

Lead in the development of sponsor specific standards and/or program-specific procedures.

Ensure key milestones are met and appropriate resources are available.

Oversee the writing of protocol-specific laboratory instructional materials (e.g. manuals, flowcharts, etc.) and participate in the preparation and maintenance of the laboratory specification documents

Lead problem solving and resolution efforts in a timely, client-focused manner.

Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.

Serve as a point of escalation for program level issues, while ensuring consistency of delivery on a global level.

Coordinate and Triage Study-specific issues.

Lead in the identification and resolution of service level issues and where issues affect other projects within and across programs to ensure that any solution is employed universally. Develop proactive contingency plans to mitigate laboratory risk.

Escalate issues that impact the study plan or budget and relay any issues or trends to clients as applicable.

Oversee the writing of protocol-specific laboratory instructional documents (e.g. manuals, flowcharts) and participate in the preparation and maintenance of the laboratory specifications document for each assigned protocol.

Develop start-up plans including but not limited to a program/project monitoring and communication plan, including tracking of milestones and timelines, risk management and action logs. As required, prepare and present study-specific materials and services at Investigator, Kick-off and Bid Defense meetings. Provide additional training to sponsor, CRO, and site personnel as required (telephone training, attendance at CRA training meetings, site refresher meetings, etc.).

Participate in Investigator Meetings and Training Activities

Represent Q2 Solutions at Investigator/ Monitor meetings, internal and external authorities of regulatory bodies, and other Face to face meetings.

Participate in external and internal audits/inspections as required.

As needed, administer study training to sites, CRA and sponsors and establish regular lines of communication with sites to manage on-going project expectations and issues.

All associates will be familiar with the safety, environmental rules and procedures applying to their job and take reasonable care for their own safety and that of other people.

Demonstrated ability to work in a fast-paced while possessing strong organizational skills and an ability to meet deadlines.

Strong written/verbal communication skills including good command of English language. In certain geographies where local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.

Ability to establish and maintain effective working relationships with coworkers, managers and clients.