Meet the new Fernite Customer Service Team

Fernite of Sheffield are continuing to expand our product range and improve our service levels, and we wanted to share what we are doing with you.

You may have noticed our successful recent addition of the BSS Steel Strip and A.F. Whiteley brands to our company. To support this growth and to provide you with excellent customer service, we have invested in a dedicated Customer Service team and wanted to introduce them to you.

Gary Coughlan – Fernite of Sheffield – Machine Knives

I have recently joined the Fernite group of companies as our newest team member. Utilising my experience of customer service management I bring a wealth of knowledge to assist you with all your machine knife requirements and requests, aiding our continuous improvement and increasing the satisfaction you receive. I am here to help so please contact me using the information below.

I have been working within the BBS company for over 1 year and moved to join the Fernite customer service team in October when BSS Steel Strip became part of the Fernite group of companies. I have a clear understanding of our steel stock products and quantities, and so am able to assist you with your exacting requirements and provide accurate pricing. The majority of the time this can be done over the phone, ensuring your steel needs can be despatched the same day.

nicole.stuart@fernite.co.uk +44 114 244 05 27 (Ext 23)

All Fernite team members strive to assist our customer base and offer a high level of customer service; as a team we work together to ensure all our customers’ demands, needs and exacting requirements are met. You can find out more about our team by visiting our web-site https://fernite.co.uk/meet-the-team/