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Policies

Privacy and Security Policy

Authenticity Consulting, LLC,
is committed to protecting the privacy and security of your personal
and credit card information. We use that information only to
process orders and occasionally notify you of any of our products
and services that closely relate to your previous purchases from
our firm.

Authenticity Consulting, LLC,
will not disclose any personal information about you to third
parties without your explicit permission, nor does our firm sell,
trade or rent your personal information to others.

When you place an order with
our firm, we collect your name, name of your organization, your
postal address, your e-mail address, and your payment information
(which might be your credit card number and expiration date,
or check information).

Your credit card information
is collected by our secure server that encrypts all your information
to protect against unauthorized access. You can verify this by
looking for the lock icon (picture of a lock) near the lower
right corner of your browser window in the payment section of
our on-line store.

Payments

We accept Visa, Mastercard and
American Express credit cards.

We accept payment by check. Checks should be drawn on a USA bank in US dollars
or drawn on a local bank in local currency using a current published exchange
rate. Checks should be mailed to:
Authenticity Consulting, LLC
4008 Lake Drive Avenue North
Minneapolis, Minnesota 55422-1508

Purchase Orders are accepted
and can be faxed to 763-592-1661 or mailed to the above address.

We accept payment by wire transfer
for an additional $15 handling fee. Contact our Publishing Department
for details at the address above or by calling 800-971-2250.

We reserve the right to require
payment prior to shipment for all international orders and domestic
orders of $100 or more.

Orders within the USA are usually shipped by United States Postal
Service (USPS) Priority Mail, resulting in delivery 2-3 business days after
shipment. Media Mail and ground methods (FedEx or DHL) are also available
when cost is more of a concern than time and for larger orders.

Orders via Amazon.com are shipped by USPS Media Mail, unless the
buyer specifies "Expedited shipping" when making the purchase in
Amazon.com. "Media Mail" usually results in delivery within 6-20
business days after shipment. "Expedited shipping" uses Priority
Mail, with delivery in 2-3 business days.

Canadian orders are usually shipped by USPS Air Mail, resulting in
delivery within 6-15 business days after shipment.

All other international orders are usually shipped by USPS Air Mail.
We reserve the right to ship by Global Priority Mail where available and when
more cost-effective for us and the buyer. "Air Mail" to international
locations usually takes 2-4 weeks, depending on the location and customs processing
time. Global Priority Mail takes 1-3 weeks.

We can ship via expedited methods, such as USPS Express Mail, FedEx and
DHL. Please contact us for details of shipping time and costs.

Orders are processed and shipped through our USA office in Minneapolis,
Minnesota.

If a buyer requests that we re-ship to a different address than
the address the buyer had entered in the original order (and after we had
shipped the original order), then the buyer will pay the additional shipping
costs for the second shipment.

Money-Back Guarantee

If you are not satisfied with
the books you order from us, you can return the item(s) you purchased
within 30 days from the date that you placed the order with us.

All items must be in original
condition.

Purchaser pays for shipping
to our USA office.

Purchase price is refunded upon
receipt of books in our offices and is paid by the same method
as original payment.