Workmanship

Our rug designs spring to life from the Loophouse studio, located in central London. The brainchild of Lorraine Statham, Loophouse create two new collections a year, with designs which are both contemporary and reflective of the world around us.

The majority of our rugs are hand-tufted from 100% New Zealand wool, which is transported to Asia where each piece is handmade to order. Carefully handcrafted with expert precision, these rugs are as soft to the eye as they are to the touch. Our extensive portfolio of Loophouse designs are offered in a selection of size and colours, allowing you to find the ideal rug for your interior space.

Process

After selecting a design each rug is handmade to order, with lead-times based on your chosen design. Once your order is received by Loophouse a preview of your rug showing the design, size and colour will be emailed for your approval. Following receipt of your approval production will commence.

Should you wish to approve colours prior to placing your order we can send out wool samples via Royal Mail; please contact us for details. Additionally, if you wish to order a rug sample please email info@loophouse.com or call +44 (0)20 7207 7619. Rug samples incur a £300 charge, which is then refunded against payment if an order is placed. Please allow an additional 4-6 weeks for rug sample production.

Delivery

Once your rug is ready for delivery you will be notified a week prior to dispatch to arrange details. Standard delivery to UK mainland is free of charge, with delivery occurring Monday to Friday between 9am - 6pm. Before noon deliveries can be requested at the point of order, and incur an additional surcharge. Delivery prices outside the UK mainland can be provided by loophouse on request.

On rare occasions goods can be damaged in transit so we require you toinspect your rug on arrival, and also checking for any damage to the outside packaging. If obvious damage has occurred please alert the courier immediately and clearly write on the delivery note a description of the damage seen. Clearly sign the consignment note with the words "Unchecked". Unwrap the rug straight away, and if damage has occurred alert Loophouse immediately by phone, and send a copy of the signed consignment note with photographic evidence.

When opening the rug packaging DO NOT USE A BLADE, instead use scissors and cut away from you to avoid damaging the rug inside.

Returns

All goods are carefully checked by Loophouse prior to dispatch to ensure the highest quality product is delivered to you. However, if you deem the item to be faulty you may return it within 14 days of receipt (in its original packaging and in the same condition it was sent out to you) for a full refund or exchange.

If you wish to return an item you must contact Loophouse immediately on +44 (0)20 7207 7619 to obtain authorisation. Please send photographic evidence to validate the faulty item with a clear and concise description. The cost of collecting the goods from you and returning to Loophouse within the UK mainland will be covered by loophouse, but a shipping cost may be incurred outside of the UK. Once authorised we will arrange for collection of the item from you. If your product does not comply to the outline above additional costs may apply.

We cannot accept items returned as faulty if appropriate care instructions have been ignored, or if damage to the product is the result of wear and tear or misuse.

Payment

Loophouse can accept credit card payments on Visa, MasterCard or American Express. All online payments are secure.