Shipping

All orders placed before 13:00, Monday-Friday are usually dispatched on the same day. Orders placed any other time will be dispatched on the next working day. This does not include pre-ordered items.

Once your order has been dispatched, we will send you an email informing you that your order is on its way.

When will I receive my pre-order

We aim to deliver all pre-ordered items as close to the release date as possible. If there is a delay with your pre-order we aim to inform you at the earliest possible opportunity.

Whilst every effort is made to dispatch your order in plenty of time for release date, unfortunately, Royal Mail services are not guaranteed, so we cannot guarantee delivery on release date.

However, we do find that the majority of UK orders do arrive on release day.

How long will it take to get my order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

Service / Destination

Estimated delivery time(business days)

UK 1st Class

2-3 days

UK 2nd Class

3-7 days

Western Europe

10-21 days

- Germany, Spain, Portugal, Italy

14-28 days

Eastern Europe

21-28 days

USA / Canada

10-21 days

Australia

21-28 days

Rest of the world

7 days - 6 weeks(depending on location)

Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

Customs & Import Charges

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Where can I track my order?

The vast majority of our orders, both UK and International are sent via royal mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item

UK Courier orders can be tracked with DPD.International Courier orders can be tracked with TrakPack

Once your order has shipped, you'll receive a separate email with your tracking information - this will tell you where you can track your order.

My order still hasn't arrived, what can I do?

It's possible that the item you ordered was on pre-order. Check the product page to see if the item you ordered is on pre-order. If it isn't, please contact us at support@kontrabandstores.com and we'll look into this for you.