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Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete, depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.

Please post the contents of JRT.txt into your reply.

===

HijackThis doesn't handle your version of Windows well. In your case I need to see a final DDS Log.I suggest you remove HijackThis using the Add/Remove Programs list.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)2: DDS.pif3: DDS.COM

Double click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.===

Please paste the logs in your next reply, DO NOT ATTACH THEMLet me know what problem persists.