Environmental Protection Agency

Project

IT Service Management Integration Support

Challenge

The EPA established a seven-vendor BPA to provide support under the Information Technology Services (ITS)-EPA II contract, replacing a previous one-vendor contract While the EPA gained significant benefits, they also assumed the challenge and risk of managing multiple vendors, deliverables, and invoices with multiple Task Order Contracting Officers Representatives spread over three divisions. This creating significant difficulties in achieving a big picture view of IT performance, risk, trends, and financial information.

Solution

SiloSmashers designed a Business Intelligence workflow and reporting solution with a graphical dashboard display capability known as STAR – Service Tracking and Reporting.

Results

EPA IT management personnel, Task Order Managers, and Service Managers now have instant information into vendor, financial, and IT change performance, as well as trends and risk exposure. Alert notifications for deliverable due date and overdue status are automated, providing government managers as well as vendors near real time insight. IT issues and challenges are promulgated throughout the organization, giving management increased awareness, oversight and proactive problem solving data.

Client Benefits

Up to date “Big Picture” and detailed deliverable, risk, trends, and financial performance information is instantly available to EPA IT staff.

Vendors and managers have standardized, automated workflows for deliverables and invoices.