About Our Practice

Allura Skin and Laser Center in San Mateo is a leading dermatology practice serving Burlingame, Palo Alto, and other Bay Area communities for more than 20 years. Whether we are informing you of the latest cosmetic procedures or helping you address your skin cancer concerns, our top priority is to ensure that your experience with our practice is second to none.

Your skin deserves the attention of an experienced and qualified dermatologist. Palo Alto, Burlingame and other Bay Area residents can request an appointment using our online form or call (650) 344-1121.

Personalized Treatment

We recognize that everyone who visits us has different needs. Our team of dermatologists and their exceptional staff pride themselves on the courteous, personal service they provide to every patient. We thank you for choosing us to help keep your skin healthy and beautiful.

Learn More

The information below is provided to help you learn about appointments, insurance, policies, and fees.

Making an Appointment

Our office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. We see patients by appointment only, which can be made by calling (650) 344-1121 during business hours. We sometimes offer Saturday hours, so please ask about availability if you need a weekend appointment. After hours, one of our physicians is always on call in case of an emergency.

We make every effort to adhere to scheduled appointment times; however, circumstances beyond our control occasionally cause delays. If this happens, we will try to notify you. We sincerely appreciate your patience and understanding; we do try to keep such inconveniences to a minimum.

If you are unable to keep an appointment, we ask that you contact the office at least 24 hours prior to your appointment. If you fail to do so, a charge will be applied to your account.

When You Arrive for Your Appointment

If this will be your first visit, you will be asked to complete several forms. The information you provide assists us during your consultation to assess your medical condition and to make your billing arrangements.

The security and privacy of the information you give us in writing and during conversations with our staff will be held in the strictest confidence, in accordance with Title I of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Any information will be released only upon your written request.

Fees

Our fees are within the customary range for the San Mateo area, and reflect the high level of care you will receive and the excellence of the training acquired by the providers taking care of you.

A cost estimate for procedures cannot be determined until you have been seen by the provider for a consultation and a diagnosis has been established.

Charges, co-payments, co-insurance and deductibles are required at the time of your visit.

We do not file insurance claims for cosmetic procedures.

Insurance companies that have chosen us to be participating providers require that we file claims for medically necessary services only; therefore, payment of non-covered services is due at the time of service.

We accept cash, checks, Visa/MasterCard, and American Express.

Prescriber's Choice™ Program

Allura Skin and Laser Center is proud to offer a customized prescription program that's designed to save you time and money. The Physician Dispensary Prescriber's Choice Program allows our dermatologists to dispense medication from our practice, saving our patients trips to the pharmacy.

By customizing the prescription, your physician can also consolidate the number of medications you may need to treat skin conditions. This can save you money by limiting the number of prescriptions that need to be filled, while at the same time increasing the level of personalized care that our patients value. Patient surveys conducted by consumer researchers show that 75% of patients would prefer to obtain their prescription medications directly from their physicians, rather than from a pharmacy.

Insurance

We strive to give the best dermatologic care available, and we participate with most insurance companies. We have created the following guidelines to ensure that our interaction with our patients can be mutually fulfilling and successful. We kindly ask your cooperation in working with our insurance policy, as we will make every effort to assist you.

In accordance with your insurance carrier, it is your responsibility to pay for any co-insurance, annual deductible, or co-payment upon each visit.

If you are unsure of our participation with your insurance carrier, please contact the customer service number provided on the back of your insurance card prior to your appointment.

Some insurance carriers require you to obtain a physician referral to a specialist. Since a dermatologist is recognized as a specialist, a valid Physician Referral Authorization must be obtained by our office prior to your visit.

If you have questions regarding your bill, please call (650) 344-1121, extension 14, and one of our billing and insurance specialists will be happy to assist you.

Downloadable Forms

To get started with Allura Skin and Laser Center, please download, print, and fill out the forms below and bring both to your first appointment.