Madhavi Travels will not be liable for any delays in departures and arrivals caused by accidents, breakdowns, road conditions / blocks, weather and any other conditions beyond its control.

Madhavi Travels reserves the right to transfer the passengers when operating conditions require.

Carrying, consuming or under influence of intoxicants.

Who is medically unfit or incapable of travelling.

Whose conduct is such or likely to be such so as to make him or her objectionable to other passengers or prospective passengers.

Women in advanced stage of pregnancy against bus travel.

Who refuses to comply with law, rule or regulations of travel are prohibited.

Madhavi Travels is committed to take utmost care and safety of passengers and their belongings, however Madhavi Travels will not be responsible for any theft, damage, or loss of luggage or other belongings of the passenger while in transit. It is solely at the risk of the passenger.

Bus fare is collected only towards transport which does not include Value Added Services that are subject to avaliablity. Tickets are not transferable. Impersonation is punishable under law. Passengers shall board at designated boarding points mentioned in the ticket.

Passenger is allowed to self carry a child upto Three years of age. No separate seat will be allocated for the child. Free baggage including handbag upto 20 kg’s per passenger ticket is only allowed.

Cancellation Policy

On production of Original Journey Reservation ticket rules of cancellations / postponement as mentioned below Departure time in cancellation policy is calculated from the starting point of the First Boarding Point and NOT from in-between boarding points.

Upto 48 Hrs. before Departure Time : 10% of fare.

Within 48 Hrs to 24 Hours before Departure Time : 30 % of fare.

Within 24 Hrs to 8 Hours before Departure Time : 60 % of fare.

Within 8 Hours before Departure Time : 100 % (NO REFUND).

REFUND POLICY:

For Online tickets after cancellation the money will be refunded directly to the account and cannot be adjusted for another ticket.

Online failed transactions the money would be refunded directly to the customer account and cannot be adjusted or used for another transaction.

PRIVACY POLICY:

In case of Booking through website the personal information submitted at the time of booking will be kept confidential.