Surcharge may apply and our Customer Service Executives may get in touch with you after we receive your order.

Free Delivery for the entire Singapore:

◊ all areas within Singapore and Sentosa ◊ Not including army bases and restricted areas.

There is a RM80 handling surcharge imposed on every order to be delivered to Singapore due to foreign currency exchange.

Delivery Conditions

Redelivery

If "Receiver's Choice" is selected, we may contact the receiver to confirm the delivery address and the receiver's preferred delivery time. We will not reveal sender information, product description or any other information that may cause the loss of the surprise element.

If other choices are selected and there is a delivery failure not caused by us, we reserve the right to impose a redelivery surcharge of RM20.00 on the sender. Examples of delivery failure are:

- incorrect delivery address supplied

- receiver not present / unwilling to receive the products

- date and time selected is incorrect

Redelivery failure (Exceeding 1-day)

If the product selected is perishable (flowers or cakes), and redelivery requires more than 24-hours, we will impose a charge of 70% of the order value on top of the redelivery surcharge of RM20.00 above. Perishable items are thrown upon expiry of 24 hours due to our strict internal quality control policies.

Special Hours Delivery Times

Delivery time from 5pm - 8:30am, Monday to Sunday are considered Special Delivery Times. Surcharge may be imposed depending on time and we reserve the right not to accept the order if received too late or we do not have resources at that time.

This 1-hour promise is upon finalisation of order including payment from sender. The coverage area is within 20-km from our hubs (Addresses provided). If the distance is between 21-40km from our huns, the express delivery is within 2-hours. The express delivery service will incur an additional RM84.80 incl of GST.

Order not accepted (Remote areas)

"We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas. However, we will give you advance notice in the event of such a rare occurance"

*If you still have unanswered questions, kindly call us at +603 2272 2222 or send us an Enquiry.

Refunds

Cancellations before delivery

If cancellation request is received at least 48 hours before delivery date, we will refund in full.

Cancellation less than 48 hours before delivery, will not be refunded. If the product is not produced, we will refund 50% of your total order value or charge you RM50.00 administrative charges whichever lower.

Late deliveries

Late deliveries (if you did not subscribe to our guarantee service) will not be entitled to refund. We will compensate in kind for such unfortunate incidents.

Customer changing mind and suddenly requesting for timed deliveries but refuse to pay or we do have have sufficient time to arrange for timed deliveries due to the last minute issues, customers will not be entitled to any refund.

Minimum Handling Fee

Please note that for orders less than RM65, a minimum handling fee of RM10 will be charged to cover administrative costs.