I recently got a virus/trojan. I ran about a dozen removal tools,registry cleaners and so forth and they all report my machine is clear now. However cache cleaner wont clear the windows/start/run/history until after i either click start shutdown/cancel or start shutdown/restart. The windows clear run history works immediately as it always did. Any clue what to look for why zap cache cleaner wont clear the start/run/history immediately any more?

Operating System:Windows XP Pro
Product Name:ZoneAlarm Pro

March 28th, 2006

SlyFox

Re: Cache Cleaner wont clear windows/start/run history

Hi ZAPUserZone,

A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

1. Boot your computer into the Safe Mode. {Instructions if needed}
2. Navigate to the c:\windows\internet logs folder.
3. Delete the backup.rdb and iamdb.rdb files in the folder.
4.Reboot into the normal mode.

Hope this info has helped you, if not PLEASE post back.

Thank you for your time and have a nice day!

SlyFox:8}

March 28th, 2006

flyyourway

Re: Cache Cleaner wont clear windows/start/run history

I noticed this problem back when testing the 5.0 beta,and reported it,I would have thought it may have been looked at since then,but then I don't rely on ZA to remove that specific information for me,I recommend you run MRU Blaster it works a heck of allot better then ZA does in that term.

March 28th, 2006

zapuserzone

Re: Cache Cleaner wont clear windows/start/run history

Thanks for the suggestion,
i did try it,
but it did not resolve the issue.