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Card Management

Card Management

Lost or Stolen Cards

The earliest you discover that your Altura Debit or Credit Card has been lost or stolen is the time that you need to contact us to protect your account and your identity.

Please contact us at on of the following numbers to block your card:

During normal business hours:

1-888-883-7228, select option 4

After normal business hours:

1-888-883-7228, select option 3 1-800-528-2273

International please call:

1-812-647-9794 Please have your social security number available

Please visit your closet branch or call us at 888-883-7228. Cards sent regular mail typically takes 3-5 business days to receive.

Helpful Tips

Losing credit and debit cards can happen to anyone, no matter how careful you are. Whether your cards have been stolen or simply misplaced, you need to act quickly. Contact Altura as soon as you realize any of your cards are missing. We will act quickly to stop all transactions associated with those cards.

When you misplace a credit or debit card, more is at stake than just the money in your account. You also have to worry about your identity being stolen. Unfortunately, identity theft and identity fraud are extremely common. But the quicker you act when your cards are missing, the less likely it is to happen to you.

As an additional precaution, you may want to close your bank accounts that are linked with the missing cards. This will keep the money in the account even safer. You can always open a new account after you’ve closed your old ones.

No matter what time of day it is, an Altura Credit Union employee is available 24/7 to help you with your missing cards.

If you’re contacting us during our normal business hours:

1-888-883-7228 and select option 4

After normal business hours:

1-888-883-7228 and select option 3 or

1-800-528-2273 after regular business hours.

International:

1-812-647-9794 Please have your social security number available

Our representatives will walk you through any additional steps you need to take. We’ll answer any questions you have and treat you with kindness and respect during this extremely stressful time. If you act quickly and take all the necessary steps, losing your credit or debit cards does not have to be such a burden.

Losing any form of identity or payment is extremely stressful. Whether they’ve been stolen or simply misplaced them, there are some important steps you need to take. It’s important to act quickly. Here’s what to do once you notice your Altura checks or cards are missing.

Contact Altura member service at 1-888-883-7228 and have them place a stop payment on the check numbers that are missing.

Whether you’ve lost your Altura debit or credit card, you can contact us at one of our numbers. If you’re calling during normal business hours, call 1-888-883-7228 and select option 4. If you’re contacting us after normal business hours, call 1-888-883-7228 and select option 2. You can also contact us at 866-213-3225 after normal business hours.

To be extra cautious, you may want to close your account to make sure no one steals from it. Altura highly recommends that you close your account and open a new one if your checks have been lost or stolen. However, if you do this, you need to be aware of a few things:

If you have outstanding checks, you will need to decide if you want to leave the funds to clear them, or if you want to write new checks on your new account. If you choose to write new checks, your existing checks will be returned as “account closed.”

If you have any loans (such as auto or home equity), they will stay on your old account number. You will need to make a request if you’d like to maintain access to these loans in online banking.

If you use Web Bill Pay and have outstanding payments, you will need to request your Web Bill Pay account be moved to your new account number. Altura will move any pending payments to your new checking account as well.

For more information about lost or stolen checks or cards, please call Member Services at 1-888-883-7228 or visit your local Altura branch.

If you want to learn more about keeping your victim’s rights and keeping your identity safe, click here.

Losing credit and debit cards can happen to anyone, no matter how careful you are. Whether your cards have been stolen or simply misplaced, you need to act quickly. Contact Altura as soon as you realize any of your cards are missing. We will act quickly to stop all transactions associated with those cards.

When you misplace a credit or debit card, more is at stake than just the money in your account. You also have to worry about your identity being stolen. Unfortunately, identity theft and identity fraud are extremely common. But the quicker you act when your cards are missing, the less likely it is to happen to you.

As an additional precaution, you may want to close your bank accounts that are linked with the missing cards. This will keep the money in the account even safer. You can always open a new account after you’ve closed your old ones.

No matter what time of day it is, an Altura Credit Union employee is available 24/7 to help you with your missing cards.

If you’re contacting us during our normal business hours:

1-888-883-7228 and select option 4

After normal business hours:

1-888-883-7228 and select option 3 or

1-800-528-2273 after regular business hours.

International:

1-812-647-9794 Please have your social security number available

Our representatives will walk you through any additional steps you need to take. We’ll answer any questions you have and treat you with kindness and respect during this extremely stressful time. If you act quickly and take all the necessary steps, losing your credit or debit cards does not have to be such a burden.

Losing any form of identity or payment is extremely stressful. Whether they’ve been stolen or simply misplaced them, there are some important steps you need to take. It’s important to act quickly. Here’s what to do once you notice your Altura checks or cards are missing.

Contact Altura member service at 1-888-883-7228 and have them place a stop payment on the check numbers that are missing.

Whether you’ve lost your Altura debit or credit card, you can contact us at one of our numbers. If you’re calling during normal business hours, call 1-888-883-7228 and select option 4. If you’re contacting us after normal business hours, call 1-888-883-7228 and select option 2. You can also contact us at 866-213-3225 after normal business hours.

To be extra cautious, you may want to close your account to make sure no one steals from it. Altura highly recommends that you close your account and open a new one if your checks have been lost or stolen. However, if you do this, you need to be aware of a few things:

If you have outstanding checks, you will need to decide if you want to leave the funds to clear them, or if you want to write new checks on your new account. If you choose to write new checks, your existing checks will be returned as “account closed.”

If you have any loans (such as auto or home equity), they will stay on your old account number. You will need to make a request if you’d like to maintain access to these loans in online banking.

If you use Web Bill Pay and have outstanding payments, you will need to request your Web Bill Pay account be moved to your new account number. Altura will move any pending payments to your new checking account as well.

For more information about lost or stolen checks or cards, please call Member Services at 1-888-883-7228 or visit your local Altura branch.

If you want to learn more about keeping your victim’s rights and keeping your identity safe, click here.

FAQs

Am I Too Young to Start Building Credit?

If you’re 18 or over, you’re at the perfect age to start building credit. Altura’s youth accounts make establishing and building credit easy. As long as you are using your credit card responsibly, you’re actually setting yourself up for future success.

I Received an Cashier’s Check From Altura, How Can I Verify It?

Cashier’s Checks are safer than personal checks because the funds are guaranteed and also do not contain your account number.

To verify if an Official Bank Check is valid contact Member Service.

Tips On How to Avoid Cashier’s Check Fraud:

Know the person giving you the check

Verify that the check was drawn off of Altura Credit Union

Verify the check has cleared.

Click here for more information on common scans.

Are There Fees to Purchase a Cashier’s Check?

Fees may apply to purchase a Cashiers Check . The fee will be waived by having a Wealth Builder Checking account. See the Schedule of Fees for details.