Labor rates:Repair work costs $60 an hour. Bikes bought new
from Easy Street qualify for 10% off labor rates so long as you
own your bike. Discounted labor rates do not apply to installation
of parts purchased from third parties. In fact, we reserve the right
to refuse to install parts not purchased from us.

Initial set up service:When you buy a bike from us, we charge you for the
bike and we figure in the cost of getting the bike shipped to us.
However we don't charge you for the cost of the labor involved in
building the bike, which is sometime a heckuva lot of work.

This free service policy extends to any upgrades
that you make at the time of purchase, such as better tires, better
pedals, lower gears, or the like. You pay for the parts, but not
the labor to install them. Similarly, if some parts prove unsatisfactory
once you get the bike home and start riding it (usually the need
for lower gears) then you pay for the parts and not the labor until
you are satisfied with the bike. This policy does not necessarily
extend to all accessories, notably not to wired computers or
fenders which are technically simple to install but time-consuming
nonetheless.

We will also do general tune up work on
the bike at no cost for the first 90 days that you own the
bike. "Tune up" is vague term, but to us it means adjustments
to shifters and brakes, steering rods, headset compression, seat
and handlebar assemblies, and lateral wheel true. All these are
things that can settle in during the initial period of use.

Used bikes:

We can help you sell a used recumbent. We will
photograph and inspect your bike, post it on the online market,
fend off the scammers, take credit card payment, and pack and ship
your bike. We support the buyer after the sale, but we also watch
out for their interest during the sale. You do no real work and
have no real worries.

You must do the following:

Bring us your bike for photographing and inspection.
The bike must be rideable for this. If it is not rideable
then bring it and drop it off for the necessary service to get
it rideable. (We will charge you for this service, but it usually
doesn't take much to get a bike to be rideable. If it just needs
the tires pumped up then you can use our pump.)

Store the bike during the selling period. We
will not take the bike off of your hands. You are responsible
for keeping it in good shape while it is waiting for a buyer.
We ask that you do not post the bike on the local market while
we are helping to sell the bike. If the bike is damaged during
this time then the whole sale will be re-negotiated. Please be
careful in how you transport your bike. Always strap down a
bike in a pickup truck bed.

Bring it back to us once we have secured a buyer.
Then you collect your check from us and go.

You set the selling price and have full
control of it during the selling process. We can offer guidelines
on how to price your bike, based on our experience. The more you
ask, then the longer you will be holding onto it.

If you want cash for your bike, then we
will collect a commission. This commission will be determined by
Easy Street, between 20% - 30% of the selling price (you determine
the selling price but we determine the commission), based wholly
on the condition of the bike. "Like new" bikes will need
only a 20% commission. Ones that are in poor shape will require
a higher commission since there will be more work in making them
presentable to the customer and greater risk to us of something
being wrong with it that is not readily detectable. This commission
will be set at the time the bike is photographed. Our minimum commission
is $100, so if you are selling the bike at $600 or less then this
may result in a higher commission.

If you are selling your bike in the interest of
upgrading, we can offer the whole selling price in store
credit. We don't take any commission if you are taking payment in
store credit.

We can buy a bike from you outright if you
are in a big hurry, but we will only do this with people that we
know, like regular customers or people to whom we sold the bike
originally. You will probably not be pleased with what we offer
you unless you are desperate, which is why we recommend our selling
it on commission. Figure on something like 20% of the retail price.

Special orders:We ask 40% down on special orders, with the balance
due upon acceptance of the bike.

If you start a special order but then get poor
and can't pay it off, we'll be understanding about it (it happens),
but you won't just get your deposit back. The following restrictions
apply:

You get your deposit back in store credit only.

You get your store credit 30 days after you
cancel your order. This gives us a chance to recoup some of the
money we've spent getting the special order in.

Should we choose to send your special ordered
bike back to the manufacturer, they will probably charge us restocking
fees, as well as freight charges. We will document these fees
and reduce your credit accordingly.

Payment information:We take Visa, Mastercard, Discover, American Express,
checks, and good old cash.

Returned checks are subject to a $30 processing
fee.

Return Policy

Bikes and Trikes:
You may return a bicycle purchased from Easy Street for store credit
within seven days of purchase. Easy Street reserves the right to
charge a restocking fee based on the condition of the bicycle. Refunds
requests are considered on an individual basis, but be advised that
we will need a restocking fee with a cash refund. Real work goes
into getting a bike ready, and it needs to be paid for somehow.

Parts and accessories:
P&A may be returned for store credit within 30 days of purchase
unless it has been damaged through normal use or neglect. Original
packaging is required and must be in good condition. Your purchase
receipt will be required. If you do not have your receipt, please
contact us before bringing in your item.