Most Helpful Customer Reviews

We bought this model back in 2009 and haven't had any issues with it. No service calls at all. I haven't had the "fan rattling" issue that others have mentioned, but I do notice that the refrigerator doesn't cool to the temperature indicated on the display. When it says 38 degrees, its more like 50 degrees, which isn't safe for food. Luckily, me and my family haven't ever gotten sick. We are going to be moving in the next month, and will need to buy a new refrigerator. After reading all of the consumer reviews on the new Samsung refrigerators, I think I am going with a LG or Whirlpool this time around. Too many complaints about the condenser fan freezing over and cooling problems with the Samsung. I hope they get those internal problems fixed, because they sure build solid, nice looking appliances otherwise.

Samsung French doors model RF266ABRS started to have ice build up on the condenser coils thusblocking the free movement of the circulation fan bit by bit.The fan started to rattle against the ice for a few days until it was silent once the ice build upstopped the fan to spin. That's when the cooling in the fridge compartment stops andtemperature rises slowly and goes away above the safe level of 40F.We did not notice this until my wife, children and I got food poisoning and diarrhea by eatingspoiled food from the fridge.We then noticed a pool of water at the bottom of fridge compartment and ice appearing at theback of the fridge compartment.The freezer compartment is ok.Note this is COMMON PROBLEM for SAMSUNG fridges![...]There is even a class action lawsuit for some of the models even though mine is not listedmeaning more models are failing [...]Samsung is not acknowledging the problem and not helping consumers to resolve this issue.

I suppose a refrigerator is something you take delivery of, plug in, and forget about... unless is breaks, is unreliable, spoils your food, melts your ice cream, floods your kitchen floor, and requires inconvenient service tech visits and hours on hold with the manufacturer.

Not this fridge -- it's been entirely reliable.

I'll admit, I saw Samsung's newest fridges with the separate pull-out drawer and my wife and I experienced a case of envy -- until we read the negative reviews. But then I looked up our Samsung fridge (this one I'm reviewing) and realized that happy owners probably don't come back to praise their unit, especially considering that the complicated model numbers seem to disappear into the Amazon ether on an annual basis.

We purchased ours from Lowe's, and it's been in service since April 2009. It's quiet, nothing has broken, the exterior is easy to keep clean and remains damage free, and, well... it's a fridge.

At the time of purchase, the Samsung seemed to be an exact match for some of the GE Profile units, so my guess is that Samsung is building these units for GE (versus vice-versa). And at the time, the GE Profile refrigerators were receiving positive reviews, including from that Consumer magazine that Reports appliance reliability.

Versus the newer Samsung unit I reference in the link at the beginning of this review, the (interior) full-width vegi drawer requires both doors to be open, and ALSO doesn't pull out far enough (a complaint of the newer Samsung's with the separate drawer).Read more ›

Bought this item 6 months ago and it's not working. Has been intermittently making a loud humming/rattling sound, and this morning I opened it and it's just barely cool. The temperature display read "39" but certain it's not 39 degrees in there. I adjusted the temp display down to 34, pushed the power cool button and 2 hours later, still just barely cool.

I call customer service. A man named "Dominique" answers the phone and through the whole call, was difficult and obstructionist. First, he asked for my email address and didn't know what "@" was, and was very rude about it. I had to explain it to him. Then he said I had to wait 24 hours after lowering the temperature before I could call customer service. I told him my food would go bad, but he said that if they sent a repairman out and there was nothing wrong, I would be charged for the service. Then I asked him about the website customer service process and he said there was nobody who could help me with it. (It was the first thing I tried and it would not accurately take my information.) Throughout the call, he was rude, condescending and everytime I told him about a problem, he challenged me on it.

I was totally frustrated so I told him we had a communication problem and I would handle this another way. I called the customer service number again and fortunately got a very helpful, polite, and knowledgable young woman who took my information and arranged for a service visit. No problem at all.

Then I asked her how I could register a complaint about Dominique, and she told me that unless I got his full name and agent ID number, there was no way they could track him down. He was on a different "team," so she didn't know who he was and her supervisor wouldn't be able to find out who he was.Read more ›