Scroll through the "Installed products" list, looking for "Dell Common Update 7.0.11". If this is not present, follow these sub-steps next:

a. Click on "Install new products".
b. Change the Filter: Suites button to be "Filter: None".
c. Click to select "Dell Common Update -- Hotfix -- 7.0.11" Note: If Symantec Management Platform 7.0 SP5 or higher is installed, Dell Client Manager (DCM) updates, such as this one, will not be able to be installed. DCM was not designed to work with any SMP version higher than SP4. There is no current workaround for this limitation.
d. Click on the Next button.
e. Follow the installation instructions until they complete.

Click on the link "DMC 1.1.1 Warranty Report Fix 7/21/2010" to download the file "Metadata.zip". Note: While this file is for Dell Managment Console, which is the server-version of DCM, the hotfix can still be used to correct the warranty extractor issue in DCM.

Using Windows Explorer, navigate to the <Altiris_installation_drive>:\Program Files\Altiris\DMCServerTasks\Web\MetaFile folder.

Rename the "MetaData.xml" file to "MetaData.old".

Extract the new "MetaData.xml" file from the "Metadata.zip" file, downloaded from step 4, to the \MetaFile folder, from step 5.

Restart IIS by clicking on the Windows Start button > Run, then type "iisreset" and click on the OK button.

If the above metadata.xml does not resolve the issue, then repeat steps 5 to 8 using the attached metadata.xml

Note: The Dell Client Manager 3.1 does not work with the current version of the Symantec Management Platform (SP5 and above). Instead, consider installing the new version of Dell Client Manager, which is Dell Client Solution 3.2. This version is also not affected by the issue described in this article.