If you need help or have an order query then you can phone us at any time between 9am and 5pm Monday - Friday on 0131 553 6003. Alternatively, please use any of the links below for answers to some commonly asked questions.

Vango Hogan Hub Event Shelter

The Hogan Hub has generous stand-up height and a wide construction, making this a really bright and airy event shelter which can easily fit 6 people. We have included all four doors and a groundsheetso you are ready for any weather conditions. Each door has a mesh panel to keep out the biting bugs and four zips, which means you have complete flexibility to leave them fully open, partly open or fully closed. The choice is yours. Size: L350 x H225 x W350cm, Weight: 13.2kg

Standard delivery to all address on the UK Mainland is FREE for orders £75.00 and over (£3.99 for orders under £75.00) and will take 2-3 days although please note some outlying areas are excluded (enter your postcode in your basket to check). For those who require a quicker delivery a NEXT DAY delivery service is available for £5.99 on most items when your order is placed before 1pm. Orders placed after 1pm will be sent on a next day service the day after. Please note that 'NEXT DAY' means the next working day, orders placed on a Friday will be delivered on Monday. Orders placed on a Saturday or Sunday will be delivered Tuesday.

On rare occasions we may not be able to provide a next day service for your order. If this is the case we will notify you within an hour of you placing your order.

Some areas of the UK are also not eligible for the next day service. Once you have entered your postcode in the checkout you will be offered next day delivery if it is available in your area.

Deliveries to Northern Ireland are £12.00. If you are located in Eire and wish to order we may be able to help but please call us for a carriage quotation.

Table Tennis Tables

Our table tennis tables are delivered by a 2 man crew on a day of your choice (please note that due to the unreliability of the service we do not offer a next day delivery service on table tennis tables). Once you have placed your order you will be phoned within 24 hours to arrange a suitable day for delivery (this will usually be within 5-7 days of your order date although can sometimes be quicker). Once this is arranged you will receive a text the night the delivery is due to advise you of the time slot you have been allocated for the next days delivery. Please feel free to order well in advance of when you need the table as you can arrange to have it delivered on any date that suits you no matter how far in advance (although please note they will only be deliver between Monday and Friday).

Returns

If you have decided not to keep your order it can be returned within 30 days for refund or exchange. If you have simply decided you do not wish to keep the order you will need to return the item at your own expense. Should the item be faulty or we have delivered an incorrect item postage will be reimbursed or we can arrange for collection of the item if you call us on 0800 783 5011.

For your convenience we absorb large shipping costs for some heavy items - for instance any type of goal, storage item or table tennis table. If you wish to return these and cannot do so by yourself we will need to work out a quote to have the item/s returned from you.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on personalised, made to order or special order goods unless they are faulty.