A Radical Approach to the Design of the Sales Function

by Justin Roff-Marsh

Sales management radical Justin Roff-Marsh presents a nontraditional sales approach that incorporates the division of labor, in which sales responsibility shifts from autonomous agents to a centrally coordinated team to build more efficient sales functions.

The 12.5 Principles of Sales Greatness: How to Make Sales Forever

How Tesco Continues to Win Customer Loyalty

by Terry Hunt, Clive Humby

In Scoring Points, marketing experts Clive Humby and Terry Hunt and journalist Tim Phillips explain how Tesco went from being just one of three grocery chains in Great Britain to the undisputed leader. By creating the world’s leading customer relationship management program, Tesco has learned a lot about what it takes to retain those customers and induce them to spend more. What Tesco has learned from its program can serve as inspiration for others just now launching loyalty programs or

Fermenting a Business Revolution

by Paul Dolan

In True to Our Roots, winemaker and company president Paul Dolan describes the guiding principles he uses at Fetzer that can help managers in any industry build and grow stronger, more sustainable companies. With an intense commitment to define new business principles for the future, Dolan and Fetzer have taken steps toward proliferating sustainable commerce while leading a management revolution in one of the most competitive industries in the world. True to Our Roots offers a

Inside IBM's Historic Turnaround

by Louis Gerstner Jr.

The visionary former chairman and CEO of IBM gives his detailed, insider account of the now-legendary turnaround at the giant computer company. Among the lessons you will learn: If it’s broken, fix it; if it’s not broken, fix it anyway.