Crafted rune missing

Comments

Anyone receive and actual response yet?
Happened Tuesday was hoping to get a response by late today cuz I know if both I happens by Friday we epnt hear from anyone again till monday/Tuesday next week
That's along time to worry about runes we wanted equipped for this season

@joel I filled out a ticket a couple days ago and haven't heard anything since. Any word on this?

Have you been waiting more than 72 hours? If so, please PM me your reference number (the 12-digit number in the automated email you got when you first submitted your ticket). Also, have you checked your spam folder just in case?

@joel I filled out a ticket a couple days ago and haven't heard anything since. Any word on this?

Have you been waiting more than 72 hours? If so, please PM me your reference number (the 12-digit number in the automated email you got when you first submitted your ticket). Also, have you checked your spam folder just in case?

Joel,

Does the cut and paste reply that we all posted above count as them getting back to us in 72 hours? If that generic, non-informative and not helpful reply doesn't count as them getting back to us then there are a lot of us still waiting for resolution for longer than 72 hours.

I'm really curious how DB is going to handle compensation for this. I thankfully was not affected by this as I didn't craft any runes during that time, but several folks, like Auraofsmiles spent a ton of mats/resources to get the perfect rune, and even if they gave those resources back, it's not guaranteed they'll get the same results in crafting.

@joel I filled out a ticket a couple days ago and haven't heard anything since. Any word on this?

Have you been waiting more than 72 hours? If so, please PM me your reference number (the 12-digit number in the automated email you got when you first submitted your ticket). Also, have you checked your spam folder just in case?

Joel,

Does the cut and paste reply that we all posted above count as them getting back to us in 72 hours? If that generic, non-informative and not helpful reply doesn't count as them getting back to us then there are a lot of us still waiting for resolution for longer than 72 hours.

Yes, that counts, but you can respond to that email to get further clarification.

Alright they got back to me. Said the creators of dungeon boss are working out what to compensate us after some investigations.
I hope it's the rune...please be the rune...litteraly nothing makes up for this mistake other than the rune lol

Alright they got back to me. Said the creators of dungeon boss are working out what to compensate us after some investigations.
I hope it's the rune...please be the rune...litteraly nothing makes up for this mistake other than the rune lol

Alright they got back to me. Said the creators of dungeon boss are working out what to compensate us after some investigations.
I hope it's the rune...please be the rune...litteraly nothing makes up for this mistake other than the rune lol

It won't be a rune. Customer Service can't send out runes.

If this is true this game isn't worth playing for anyone lol.
With undeniable proof of a craft gone bad and the odds of crafting a very low if the runes proven to be crafted can't be replaced why have any faith that anything would get replaced in future issues.
I'm holding out for my rune as many others probably are as well.

The problem is that I would assume most don't screenshot every rune and as such have no proof as to the final state of their rune.

I would be very surprised if they don't just give everyone involved the same blanket compensation as an apology because as you've already noted it's almost impossible to quantify what was lost and how much it'll cost to replace it.

They aren't going to restore anyone's rune. If they had that information anywhere they would have already done it. The issue occurred because information on the server differed from what was in your local cache / memory, which was lost when the "out of sync" message was displayed. The information as it was stored on the server is what you see in your inventory today. There is no other copy that they're going to restore in a few days.

Customer Service replied to me "we hope can hear back from you soon..please respond as quick as possible"..then when i reply it took forever to reply back..LOL REALLY SOON..oh maybe they're busy..
im giving them chance for another 1 week to respond..

"Please know that creators of Dungeon Boss are aware of these issues and are looking into compensating players who have been impacted by these events. Specifics on compensation haven't been given to us here in Customer Support,"

They dont tell us at customer service anything. That way we can serve you better.

I've been trying to think how they can either "fix" or compensate us for the lost runes. I do agree there's no way they are going to be able to upgrade these runes to what they are supposed to be. If I had to guess, I suspect they will do a #Count on the number of runes per type you crafted during the period of time when the problem existed. Then we will be sent the cost in gems to fully tune that number of runes +20% or something. Not ideal, but that's going to work out to a HUGE number of gems which will make the pain less.