Ts & Cs

Terms And Conditions

These terms and conditions (together with the documents referred to in them, including our privacy policy tell you the terms and conditions on which we supply any of the products (Products) listed on our website http://www.cardscrazy.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please click on the check box marked “I Accept” at the registration page if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Please note that we may amend these terms and conditions from time to time so you should check these terms and conditions every time you wish to order Products, to ensure you understand the terms which apply at that time.

1. INFORMATION ABOUT US AND OUR SITE
1.1 http://www.cardscrazy.co.uk is registered in England and Wales under company number our registered office is 5 Cirencester Close Bromsgrove B60 2RE .Our VAT number is

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 After you have selected the Products you would like to order, your order will have been placed with us when you have been through our checkout and then received an email confirming your order has been placed.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer made by you to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further e-mail that confirms that the Product has been despatched (the Despatch Confirmation). The contract between us (Contract) will only be formed when we send you the Despatch Confirmation.

3.2 Our order process enables you to check your order after you have made it.

3.3 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

3.4 If we are unable to supply a Product for any reason, we will inform you of this by email and will not process your order.

3.5 The language of these terms and conditions is English. Any Contract between us shall be made in and interpreted in accordance with the English language.

4. LINKSWe may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

5. CONSUMER RIGHTS
5.1 If you are contracting as a consumer, you may cancel a Contract for any reason at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).

5.3 Unless the goods are faulty or are not as described on our site, you must pay the cost of returning the Product to us – please discuss this with our customer service helpline and email as given in clause 1.2 above.

5.4 In addition to the rights described in clause 5.1, you also have other legal rights in respect of products which are faulty or not as described. Details of all of your legal rights in respect of the Contract are available from your local Citizens’ Advice Bureau or Trading Standards Office.

6. DELIVERY, AVAILABILITY AND DESCRIPTIONS
6.1 We will attempt to fulfil your order by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Despatch Confirmation. No delivery date is guaranteed and all orders are subject to Product availability.

6.2 You will be responsible for the Products from the time of delivery.

6.3 The Products will only become owned by you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6.4 We take all reasonable precautions to ensure that our Goods have been accurately described. However, please note:

(a) colour matching is as accurate as possible but will vary depending on the specification of the screen on which you view our site;

7. INTERNATIONAL DELIVERY

7.1 Please note that we generally deliver within the UK but we do deliver to the rest of the world aswell

7.2 If you order Products from our site for delivery outside the UK, your order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

7.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be responsible for any breach by you of any such laws.

8. PRICE AND PAYMENT
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our delivery page.

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we may, at our discretion, either contact you for instructions before despatching the Product, or cancel your order and notify you of such cancellation.

8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.6 Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Visa Electron and Mastercard.

8.7 It is a criminal offence to use a false name or an invalid credit or debit card to purchase Goods from our site.

8.8 If:

8.8.1 your payment for Goods is overdue;

8.8.2 you have breached these terms and conditions; or

8.8.3 we suspect that you have or are about to engage in any kind of fraudulent activity in relation to our business or the Products,

then we may terminate any of your outstanding orders, your account and may, at our sole discretion, refuse to accept any of your future orders.

9. OUR REFUNDS POLICY
9.1 Please contact our customer service team at customerservices@cardscrazy.co.uk or
0844 225 3 225 before you return any product to us. If you do return a Product to us:

9.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. Please discuss this with our customer services team on the email address or telephone number in clause 9.1.

9.1.2 for any other reason (for instance because you claim that the Product is defective), we will examine the returned Product and will notify you if we will provide you with a refund via e-mail within a reasonable period of time. If we agree to provide you with a refund we will usually process the refund as soon as possible and, in any case, within 30 days of the day we informed you via e-mail that you were entitled to a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10. LIABILITY
10.1 We promise to you that any Product purchased from us through our site is, at the time at which we deliver it to you, of satisfactory quality and reasonably fit for all the purposes for which products of this kind are commonly supplied (but this promise will not apply in respect of any damage or deterioration which is a result of fair wear or tear, wilful damage or poor storage by you or a third party, any accident or your failure to use the Product properly).

10.2 The promise which we give under clause 10.1 is in addition to your legal rights in relation to Products which are faulty or not as described – advice about these rights is available from your local Citizens Advice Bureau or Trading Standards Office.

10.3 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but not otherwise. Something is a “foreseeable result” if it is an obvious consequence of our breach or it was contemplated by both you and us when we entered into the Contract.

10.4 Please note we do not in any way exclude or limit our liability:

10.4.1 for death or personal injury caused by our negligence;

10.4.2 for defective products under the Consumer Protection Act 1987;

10.4.3 for fraud or fraudulent misrepresentation; or

10.4.4 for any other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.5 We only supply goods through our site for personal use. You agree not to use the product for any commercial, business or re-sale Purpose, and we will have no liability to you for any loss of profit, or business or opportunity, or any similar type of loss.

11. COMMUNICATIONS BETWEEN YOU AND US
11.1 Certain laws require that some of the information or communications we send to you should be in writing. When using our site, you agree that communication with us will be mainly electronic via email. This condition does not affect your statutory rights.

11.2 If you want to contact us in writing (including to notify us of something under this Agreement) you can do so either by email at customerservices@cardscrazy.co.uk or by post at Cards Crazy 65 Knightsway Leeds LS15 7BL We may communicate with you at either the postal address you provide to us when placing an order, or electronically in accordance with clause 11.1 above.

13. TRANSFER OF RIGHTS AND OBLIGATIONS
13.1 You may not transfer your rights or obligations under a Contract without our prior written consent.

13.2 We may transfer our rights and/or obligations under a Contract at any time but this will not affect your rights or our obligations under a Contract. We will notify you of any transfer by posting details on our site.

14. EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (termed an Uncontrollable Event).

14.2 A “Uncontrollable Event” includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) strikes or other industrial action, riots, terrorist attacks, war,fire, earthquake, explosion, storm, fire, flood or other natural disaster, unavailability of transport or telecommunications network, governmental action or the failure of our agents or sub-contractors.

14.3 Our performance under any Contract will be suspended for the period that the Uncontrollable Event continues, and any deadline for performing any of our obligations will be extended by a period equal to the length of any suspension for the duration of that period. We will use our reasonable endeavours to bring the Uncontrollable Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Uncontrollable Event.

LAW AND JURISDICTION
16.1 These terms and conditions and any Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with these terms and conditions and any Contract shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are based in Scotland, you may bring proceedings in Scotland and if you are based in Northern Ireland, you may bring proceedings in Northern Ireland.