After payment made we will courier your item out on the next working day.

For Example:

1) Payment made on Monday, Order will send out on Tuesday.

2) Payment made on Saturday / Sunday, Order will send out on Monday (except Public Holiday)

Please contact us if your item not received after 3 working days by email us at cosmosmall@hotmail.com or SMS/Whatsapp 011-1268 5400

Stock Availability

In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.

Combine Shipping

We allow combine shipping if buyers purchase multiple items from us and the shipping fee is calculated based on the actual weight. System will automatically calculate the combine shipping fee and show on the check out page.

Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.

Terms and Conditions

All sales are final unless the item is defective upon receipt.

Customer satisfactions are always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.

Return Policy

We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there are problems with the items you received, we do accept return or exchange following our policy written below.

Items are returnable or exchangeable within 2 days from the date of receiving. Please make sure it complies with our policy below before making request for a return or exchange.

A.Important Notes:

- Items must be return in the original condition including taps, tag, or packages. Any of these missing, the return request will not be entertained.

- Customers need to submit the request within 2 days from the date of receiving, any request later than 2 days will not be entertained.

- Request must be submitted together with photo showing the problems of the item.

- Items must be sent out from customer’s side within 3 days upon successful request.

- Postage of return and replacement will be borne by CosMos Mall for the items with reason stated at "Returnable/Exchangeable" Section.

- Items can be exchanged with the same design and color only.

- If customers received damaged/stained items, and request to change to different designs or colors, postage of return and replacement will be borne by customers.

B.Returnable/Exchangeable

- Items that are terribly damage or massively stained.

- Items that are with prominent and obvious quality problems. (Eg. Left right sleeve not balance)

- Wrong items from what you have ordered. (Eg. Totally wrong item code, style or color)

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.