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FAQs

Need help? Get answers to frequently asked questions like: "How do I cancel a payment?"

Special Offers

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Virtual Locator

Use your iPhone to get a streetscape view of the nearest branches and ATMs, based on your current location.

Use of these features and services requires internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the internet. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. M&T Bank reserves the right to suspend service for any reason at any time. Your mobile carrier's text messaging and data charges may apply.

Android is a trademark of Google Inc. iPhone is a trademark of Apple Inc. Use of these trademarks is subject to the respective owner’s permission. M&T Bank is not endorsed, sponsored, affiliated with or otherwise authorized by Apple Inc. or Google Inc.

Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions, and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for full details.

1. Online and Mobile Bill Pay cannot be used to make payments: (i) to payees located outside the United States; (ii) to taxing authorities or other government entities; (iii) required under court order (e.g. child support); or (iv) in connection with any unlawful activity or purpose. Payees can only be added or edited and recurring payments can only be scheduled through M&T Online Banking.

2. We will cover up to $50 in late fees if a payment using M&T Online Bill Pay is late and you (i) scheduled the payment sufficiently in advance of the payment due date to allow for the payment to be processed and sent by us, and (ii) the date you selected as the Delivery Date was no later than the date your payment was due, excluding any applicable grace periods. Further, your payment must be scheduled according to the requirements set forth in the M&T Digital Services Agreement and you must have sufficient available funds in your account. In the event your payee does not receive payment on time and charges you a late fee, contact Online Banking Support at 1-800-790-9130. We reserve the right to discontinue the Bill Pay Guarantee at our discretion at any time.