That group appears to be a bit grouchy, or at least the VA thinks so. Their guide to dealing with veterans at town halls depicts them as Oscar the Grouch from Sesame Street. While using PBS imagery is a good recycling of government resources, in many areas the VA could improve on its efficiency. Part of the problem is that the VA’s mission seems to be out of step with its administration. Maybe that’s due to funding, but a lack of focus on serving veterans may also be to blame. Visiting Augusta was an important step, and Collins hopes to visit all of Georgia’s VA hospitals by the end of the year. Given his continued service and dedication to the task, perhaps he can use his position to bridge the gap between bureaucrat and soldier. Here’s hoping.