Bought a fake Cool Water from Amazon

I recently purchase a few men's cologne on Amazon, amongst which Cool Water By Davidoff.
After doing some research I came to the conclusion that the product was fake. What gave it off, firstly there was a misspelling on the name itself, instead of saying " DAVIDOFF", it read "DAVIDOFE". Also on the bottom, instead of saying " EAU DE TOILETTE", it said "EAU DE TOILETTIE".
I contacted the seller and he told me that maybe it is decode and that it is 100% the same as all the others. And he said that he stood behind his product and that sometimes they are translated, which may be the reason why there were typos on the bottle. (check pic)

I went to a walmart and purchased a sample for five dollars and change, I then compared the two fragrances, and the difference between the two scent was like night and day. After 30 mins, I could not smell the fake. Also when you first spray them, they seem to have the same top notes, however on the dry down, the fake scent does not leave a trail while the cool water sample had a nice light and fresh lingering scent. So the next day I contacted the seller and returned the 4.2 OZ bottle I purchased on Amazon.

I surprised that they are counterfeiting such a cheap fragrance. I have to be really careful when making online fragrance purchases.

Re: Bought a fake Cool Water: here is the story

Re: Bought a fake Cool Water: here is the story

Next time buy from Amazon directly and not the other companies. Be sure it says Ships and sold by Amazon.com. A 4.2 oz. bottle from Amazon directly is $28.32. If that price doesn't show up then click on the other options that says Used & New and find Amazon.com from the options of sellers. I have bought from Amazon directly and not the other companies that sell on there and haven't been disappointed. Amazon themselves sells authentic brand new fragrances but the other companies I don't trust.

Re: Bought a fake Cool Water: here is the story

As has been mentioned previously, Amazon do have a reputation to protect, and it is important that a complaint is made to them in the strongest possible terms. Not only should they correct the initial error, but also compensate you for your inconvenience by offering you some form of credit. When I use Ebay, I accept that there are risks involved, but from a reputable retailer, I expect exceptional and consistent service.

Re: Bought a fake Cool Water: here is the story

BTW - if the seller tries to stand by his theory that the names are 'translated', hence the different spelling you can tell him why this is not true: The name 'DAVIDOFF' is trademarked as is, regardless of which language or country it's sold in. Therefore if they were to change the name they would lose trademark protection. Of course this is exactly why fake bottles have slightly different names, they would hope to argue that they aren't violating trademark. In reality anything 'confusingly similar' is a trademark violation. Companies that make fake Oakley sunglasses usually drop the 'e' to make the Oakly.

Re: Bought a fake Cool Water from Amazon

I'm glad to hear you're taking action on this. I buy from Amazon.com, but, like mentioned earlier, I only buy from Amazon itself, not the other merchants.....well maybe Scented Monkey or someone I know is reputable.

Re: Bought a fake Cool Water from Amazon

Originally Posted by gmmcnair

I'm glad to hear you're taking action on this. I buy from Amazon.com, but, like mentioned earlier, I only buy from Amazon itself, not the other merchants.....well maybe Scented Monkey or someone I know is reputable.

I will make sure to buy directly from amazon next time. The name of the seller was Fragrancevilla. They also have a website http://fragrancevilla.com/

Re: Bought a fake Cool Water from Amazon

Buying from Amazon.com itself doesn't necessarily mean Amazon itself has full control over the inventory. I have bought from Amazon before where the items were shipped by one of their suppliers they had no control over.

Originally Posted by gmmcnair

I'm glad to hear you're taking action on this. I buy from Amazon.com, but, like mentioned earlier, I only buy from Amazon itself, not the other merchants.....well maybe Scented Monkey or someone I know is reputable.

Re: Bought a fake Cool Water from Amazon

If you buy an inauthentic fragrance (or anything for that matter) on eBay (and you paid with PayPal), you are fully covered by Buyer Protection. Report the transaction to eBay and you will be refunded.

Re: Bought a fake Cool Water from Amazon

If you think a frag is not authentic, use your fingernail to see if you can scrape off the lettering or the paint. The authentic ones don't scrape off easily. The fakes also seem to have at least minor quality control problems, and with some bottles the seams where the bottle is joined are crude.

Re: Bought a fake Cool Water from Amazon

this is what the dude sent me:

Thank you for your email and your business,The spray bottle of Cool water for Men is Decoded perfume one you receive,,one which is available some retail store are nondecoded perfume, smell should be 100% same, it is not fake product if you are not satisfied we will take back full refund will be apply to your account, 100% customer satisfication is our guarantee. We do not open the sealed perfume to see how it look or smell,if this the case we apologize in advance.more question please email or call me I am here to help you
Thank you very very much for your Business and Understanding

I have to say, they do answer when you call, which orginally surprised me. I made two purchases from the same transaction. I already returned both.

Re: Bought a fake Cool Water from Amazon

Originally Posted by Griff

If you buy an inauthentic fragrance (or anything for that matter) on eBay (and you paid with PayPal), you are fully covered by Buyer Protection. Report the transaction to eBay and you will be refunded.

While this is technically true, its quite the hassle. Often, your bank or your credit card will get involved and then dispute who pays...the bank or PayPal. By the time you get your money back, forget it with all the stress. Try finding a contact number to call PayPal customer service.

TNMA

"Why not seize the pleasure at once?"
-- Jane Austen (Sun, and Mercury in Sagittarius)

Re: Bought a fake Cool Water from Amazon

Originally Posted by thenmarcher

While this is technically true, its quite the hassle. Often, your bank or your credit card will get involved and then dispute who pays...the bank or PayPal. By the time you get your money back, forget it with all the stress. Try finding a contact number to call PayPal customer service.

TNMA

I paid with a credit card. I talked to seller and he agreed to a full refund. If the seller does not follow through, I will then initiate a dispute of the charges with the credit card company.

Re: Bought a fake Cool Water from Amazon

Originally Posted by thenmarcher

While this is technically true, its quite the hassle. Often, your bank or your credit card will get involved and then dispute who pays...the bank or PayPal. By the time you get your money back, forget it with all the stress. Try finding a contact number to call PayPal customer service.

TNMA

I don't know when you last filed a dispute of this type but you do not need to involve your credit card company, your bank or call PayPal on the phone. Filing a dispute as a buyer with PayPal is not difficult. It all takes place on line in PayPal's Resolution Center: