Vendor Details

TrekkSoft

www.trekksoft.com/

Founded 2010

Switzerland

About Tour & Activity Booking System

TrekkSoft is trusted by thousands of tour and activity companies in 130+ countries across the globe. Convert more website visitors to booked guests and benefit from a payment gateway that's designed for the tour & activity industry. Designed to simplify how you manage your tours, team, resources and schedule. Be that bit more organized in your day-to-day. Connect to powerful distribution channels like Viator and Expedia and work with resellers. Schedule a demo for your business today!

Comments: This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no?
Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along.
So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

Pros: I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Cons: Sorry, can't think of anything to complain about. This platform is just amazing and dynamic!
I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

Vendor Response

by TrekkSoft
on August 22, 2018

Dear Yolanda,

Thank you so much for taking the time to leave us such comprehensive review, I can tell that no one have ever taken the time to go in such detail through the pros of our system and for sure this is very well received. This review fill all the Trekksoft Family with satisfaction and for sure will help all people looking for a booking software to take a more conscious choice.

I¿am happy to see you are successful with our system so far and we hope to build a long term relationship with your company..

Best,

The Trekksoft Team

A great all-in-one platform to get your tour business off the ground and build partner networks

Feb 27, 2018

Neil Joseph W.

Guide and business development

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The end result looks very professional. It allows for seamless integration of website and booking platform in one stylish package. The Admin functions are easy to learn and once you get the hang of it, you can begin quickly building your suite of activities and website together. The platform continues evolving, so new features are continuously being added. The business and technical support are very helpful and understanding of newbies and... I feel like I'm being heard when my enhancement requests are added to development lists for future versions. Finally, the price is more than fair given the overall power of the tool. After seeing how good the website can really be, we ended up abandoning our own WordPress site and simply redirected our URL to our TrekkSoft site to have everything in one place. So much easier, now.

Cons: The product has evolved over time and as a result there are some legacy evolutionary quirks. For example: there are a few tasks which are buried in strange places or almost hidden, which at the time may have made sense, but now just seem weird. These are few and are easily cleared up with a quick chat with support. Also... with any tool that does so much, it can be a little tricky to find your feet and to really find out about all of the features available. Many support videos are available and the number of support pages are growing steadily (and with quick feedback on comments), but I feel there is something lacking that helps pull all of these resources together into a really useful support library. But as with the rest of the product, I'm sure it will continue evolving and improving. They are generous with support calls to help get started and start building your tour empire. :)

Overall: A full-service booking platform and integrated webpage that helped us launch and promote our business, as well as to connect with travel agents, partners in the Partner Network, as well as interface to large booking systems through the TrekkSoft API. This singular package does quite a lot.

Vendor Response

by TrekkSoft
on March 05, 2018

Hi Neil,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.
Your feedback is very important to us, thanks so much for taking the time to go into detail.

The TrekkSoft Team

TrekkSoft is an excellent booking platform and we are very happy with it for the most part.

Sep 21, 2017

Yolanda N.

Trip Design Expert for Copper Canyon

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy and fast experience for clients on the front end with great visual appeal and seamless integration with my own website. The booking process for clients is really easy for the most part and I also like that TS provides a free website on their own so that I keep both my own website up on our client computer in our sales office, but also another tab open with the TS site showing our tours and rentals as well. The TS site focuses on showing the tours in a boxed setting so it is super easy to find the one you are interested in on just one page. The two sites working together make is really easy for clients to find what they are looking for.

I also looked at at least a dozen other platforms before choosing TS, and one of the biggest problems I found with other sites was that they didn't allow for Add-Ons at all, or if they did, they didn't allow for them to be showcased with photographs and full description. TS beats everyone out when it comes to best possible showcasing of any item you have for sale. TS also allows you to include those Add-Ons easily and simply during the booking process, which makes our up sale of all our Add-Ons a sure thing for almost every booking.

Cons: I would like to see a few more back end features for the tour operator personally. Such as having the print out of the booking contain all the items purchased by the clients for easy record keeping, such as the Add-Ons. Our company uses Add-Ons heavily so our clients have a more immersive touring experience. We offer 3 different kinds of picnics, hotels on some tours and even entrance fees for some of the tours, though these items never show up on the email that is sent to us to show the booking has been completed. It doesn't list the Add-Ons so we must therefore go back into the system as an extra step, click on the details button and then scroll through the list to see what other items may have been included. Though not a deal breaker by any means, it is inconvenient and time consuming.

I would like to see in the future live people available to answer questions on the fly, rather than having to wait one or two days for them to get back to you after you've left a message on the chat line. If I have a question, it is usually involving a sale in that very minute so having to wait several days to even have someone acknowledge the question is frustrating as that means I must put my own clients on hold until TS gets back to me. A live chat person, at least during normal business hours in my country, would be a wonderful improvement.

Overall: Great price, great platform, great visual content. Love the payments coming in once per month like clockwork. Thanks so much!

Vendor Response

by TrekkSoft
on October 17, 2017

Thank you for your review, Yolanda! I am glad to read that you are happy with TrekkSoft. To get back to you about the feedback you gave, I have been in contact with our product management team regarding your request to have the add-ons on a printed version of the booking. Great news, as of last month this can already be done! Simply go to the basket details and print it from there.

Regarding the support, I have sent the feedback to our support team. I have also asked your account manager to reach out to you to see if you have any further questions. Olivia from TrekkSoft

Cons: The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me.

Overall: Well, as luck would have it, I actually used Capterra as a tool to research software solutions for reservations management. I found it extremely helpful, so I'm adding my two cents to support Capterra in helping users like you and I to make informed decisions. Enough about Capterra... let's talk TrekkSoft.

The elevator pitch version goes something like this: TrekkSoft supports a wide range of company sizes from little to Big. The major attractions of TrekkSoft are a) It's ability to connect you to marketplaces; b) CSS/HTML control in select areas of the software; c) Interdepartmental connections between guest/inventory management, accounting, tour operations, and marketing; d) Online booking feature allows you to earn passive income while you focus on improving business.

The longer version of my review includes a few more gory details pertaining to functionality, company culture, software potential, and business potential. Our first few months with TrekkSoft were rocky. No sugar coating here! The sales team over-promised on a few items, which was disappointing. Ask as many questions as you can and get things in writing - as you should with any company you are interviewing! The flip side of this coin is that they have worked with us on various functionality and features to resolve our issues.... some at a cost, and others not. Either way, their team has the rare trait of listening to feedback and implementing changes when possible. It has been an intense few months of getting set up and we are still working out some bugs. That being said, we are a larger, more established company than some of the smaller tour operators that might get set up in the average 14 days that they prescribe. Some changes were critical to our business process and others were user improvements that have shown me the potential for how TrekkSoft can truly connect multiple departments in our company to one hub. Not only to cut down on procedures that are disconnected, laborious, and manual, but to vastly improve collaboration. We are taking baby steps in this area, but the vision is tangible and attainable. Lastly, the online booking feature, as well as marketplace channel manager, is a reservoir of business growth that is waiting for us to tap into more. Again... baby steps. After all the plusses and minuses, I can say that we are in a better place than before we had TrekkSoft. We are growing and I believe things are only going to get better.

Recommendations to other buyers: As a customer, you gain access to the TrekkSoft community forum which is a platform for idea sharing and collaboration among other TrekkSoft users. Super helpful!

Good Software with extremely bad support

Sep 15, 2018

Jose Alney U.

Owner

Hospitality, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Cons: Sales department promise you everything you ask. Then when delivering them they do not show up to support.

Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface.

The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

Overall: At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients.

They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow.

The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy)

Finally after more than 8 days claiming to the VP of sales I din't receive any answer.

If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

Vendor Response

by TrekkSoft
on September 24, 2018

Dear Jose,

Thank you for taking the time to leave us a review, your feedback is always important for us.

We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you.

Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly.

We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out.

Best,

The Trekksoft Team.

Continously evolving to a better product

Oct 20, 2017

Aleksander T.

Managing Director Business Development

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards.

Cons: There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service.

One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it).

For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con.

Regardless, is a great software and I believe they will keep getting better over the years.

Vendor Response

Thank you very much for taking the time to leave us a review on your experience so far.

We have 2 options which may be suitable for you to charge early bird pricing . I will ask your account manager Renan to reach out to you and see if it will be a suitable solution for your business.

We look forward to a very successful 2018 working with you.

Best Regards,
Rob Smith
Head Customer Success Management

Using Trekksoft as a website and booking solution

Jan 31, 2017

Gyula T.

Owner and manager

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We are an activity company in Hungary and Slovenia. We use Trekksoft since June 2015 and in overall I am very satesfied with it.

First we have used it only for accepting creditcard payments at our reception desk. It is very simple either you use your computer or your smartphone with card reader.

In 2016 I had to change our old website to a new one and I wanted to add more features to the site. As Trekksoft gives everything what I need (even more) it was logical to build a website with using their system. You don't need to be an expert in programing or super smart. It is very very easy. Even if you stuck or you would need some help the support team is allways there for you. (For example hungarian language was not available, but I needed it. We managed it pretty quick, so for now hungarian is an option too.)

We had our own developed booking and administration system which is pretty good, but I must say Trekksoft knows much more, so we decided to use the booking system from the upcomming season in 2017. It it very simple and many things are automatized, like vouchers, pre and after trip infos and many more. The system can connect you to Online Travel Agents what can be a hugh help in sale.

About Money. There are different subcription plans... It is not cheap, but when you think about how much would you pay for your own developed booking system and a website and marketing and so on... Believe me it's worth the money.

Trekksoft is not only about their system. They support you with many advises, like webdesign or online marketing ideas, how to use social medias, checklists how to prepare yourself for the next season and so on.

I think with Trekksoft and their super team everything you picture is possible.

and

These days I am sure with using Trekksoft you get an advantage in a hard competition of tourist market.

It has been great working with Trekksoft.

Aug 16, 2018

Roberto R.

Marketing Coordinator

11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I think their is a lot of improvement in the area of Market Information. I like the Business Intelligence and the Customers Insights as an idea, but I believe this area could provide with much more usable information.

Pros: It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

Cons: I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

Vendor Response

by TrekkSoft
on August 29, 2018

Dear Roberto,

Thank you for taking the time to leave us a review, your feedback is always important for us and we are glad to hear that you found or system easy and moreover that you are happy with our customer service.

About the feedback you shared with us in the cons, I already asked your contact person at Trekksoft to reach out to you to discuss about the Business Intelligence feature as we do provide some demographics and also you have the sales report that you can use for your sales per activity per month, as all these reports can be filtered by activity. About the API connection with Marketplaces, you are right it is not an easy world in there, but we are currently working in a new version of our channel manager that hopefully will add ease to the connection.

Once again thank you for your review and we are looking forward to create a long term relationship with your company.

Best,

The Trekksoft Team

It Actually Works Consistently!

Nov 05, 2017

Francesca H.

CEO

Computer Software, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive.

Cons: The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc).

Vendor Response

by TrekkSoft
on November 15, 2017

Hi Francesca ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.
Your account manager Renan is available for you if needed anytime.

Thanks ,
The TrekkSoft Team

Great customer support from Trekksoft team

Aug 13, 2018

Mark H.

Head of Discover England's National Parks

201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences.

Pros: The product is fairly intuitive, and once its set up its really easy to use.
It integrates well into our own websites.
The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development.

Cons: It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run.

Vendor Response

by TrekkSoft
on August 22, 2018

Dear Mark,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are delighted that all the Parks decided to trust in our system to take care of this unique experiences so we feel really flattered. We are happy to hear as well that the service received from our team have been excellent and rest sure that we will keep on delivering such service.

We do know that the time to set up the system is a bit long due to all the functionalities it has, but everyday we are looking for fixes that can improve these times for our customers, we are actually working in a design change to make it more intuitive and hopefully will decrease the set up times as well.

Once again thank you for your feedback.

Best,

The Trekksoft Team

Simple but slow

Aug 23, 2018

Sean C.

Business Development Manager

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: System is simple and direct so easy to use. but hope the process speed get better

Pros: Trekksoft is very easy and direct to use and also very easy to edit the reservations.
One more thing that I like most is sending voucher

Cons: Hope the speed of the system get better.
I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated

Vendor Response

by TrekkSoft
on August 30, 2018

Dear Sean,

Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that you like it. About the counter side of your review, rest sure that we are working on the system speed, soon (if you haven¿t yet) you will notice a change on it. Furthermore, please receive my sincere apologies for the inconvenience with our customer service team, I already took actions on it and we will make sure this doesn¿t happen again.

Best,

The Trekksoft Team

Perfect for a Hostel

Jun 07, 2016

Dean S.

European tour guide, International sales and Marketing.

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: The main hostel holds 205 people at one location and another 150 at our 2nd property so we are pretty busy dealing with issues within the hostel along with making sure all of the guests are happy while staying with us. Using TrekkSoft as our booking software for tour and activities gives us the ability to book move, rebook, refund, update and check passenger lists which give us on reception more time to help the customers with other issues.
If guests staying at the hostel want to know how many spots are left and what times the trips are running it takes me 3 clicks on the dashboard and I can give my guest the information. It saves me constantly being on the phone to tour providers checking passenger lists, checking time schedules which in turn promotes productivity and efficiency.

Pros: - The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions.
- Real time updates on passenger lists which prevents over booking.
- We can monitor our growth, sales from our website and our front desk with the reports and analytics features.
- The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!

Cons: - With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know.
- We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.

I am a happy user of the trekksoft software as this saves me time to coordinate tours and ressources

Jan 26, 2018

Ralf F.

Executive

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The possibility of having different options of cooperation. For time beeing I work with the pay as you go option and when business grows I can buy additional options.

Then I like the possibility of getting in touch and work with big activity providers like Viator, GetYourGuide and so on

Cons: Working together with some big activity providers the price structure (Group price / fixed price / Per Person price) have to be entered the way they want it. But this is rather the problem of the activity provider and not trekksoft and this is not a major issue. Further I dislike that tours have to be entered always in all choosen language. I have tours for the german market only and others for the english market only. The system does not allow me to offer tours in just one language.

Vendor Response

by TrekkSoft
on February 21, 2018

Hi Ralf,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Pretty good overall although not simple at all at the beginning.

Dec 04, 2017

Patrick L.

Owner

Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off.
After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results.
So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months.
I wish that the payment system was different ( less charges from bank transfers)

Pros: System is very complete and complex but Customer support is very good.
Website structure simple, attractive and can be modified with css to a large extent.
Admin desk very extensive.
Good link to Market place ( worldwide tour booking platforms)

Cons: It is not cheap at all compared to other systems.
Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient.
Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case).

Long Time Customer

Apr 19, 2019

Debby L.

Manager

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great support staff

The product is constantly developing and integrating with other agents

Awesome website development

Marketing help and deveopment

Cons: In the beginning it wasn't user friendly but it has kept pace with our growth and needs

Overall: We are a large and varied tour operator with multiple tours, resources, schedules and trip dynamics ...

Trekksoft helps us keep it all straight so we can focus on growing, marketing and remaining a reliable tour company.

Vendor Response

by TrekkSoft
on April 26, 2019

Dear Debby,

Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner.

Rest sure that we will keep trying to grow at yours and the industry pace.

Looking forward many more years of Partnership.

Best,

The Trekksoft Team

A good product which is constantly evolving as they add new features. Not perfect, but we are happy.

Mar 14, 2018

Curtis R.

Owner & Managing Director

Hospitality, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: (1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia.

(2) Simple to learn and use, whether just using the booking software or also using the website builder

(3) Quick response time from the customer service team

Cons: (1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free.

Vendor Response

by TrekkSoft
on April 18, 2018

Hi Curtis,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Trekksoft help me to find new way to connect with huge potential customers through internet

Mar 28, 2018

An B.

Vice Director

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Pros: Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world

Cons: Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time.

Vendor Response

by TrekkSoft
on April 26, 2018

Hi An Bui ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Automated and functional!

Apr 11, 2019

Deborah L.

Owner / Director

Leisure, Travel & Tourism, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I no longer have to write emails after someone enquires or books - everything is automated, if I want it to be! Its Freeing up a LOT of time for me! HOORAY!

Cons: The software doesn't hold a clients credit card info so I have to ask for it again before or just after the trip which means i have to trust the client to pay the balance after the trip - or find a way to get online and pay just before the trip (difficult when people are already on vacation and may not find it easy to access wifi / internet to pay the balance. A bit nerve racking for me!

Also, it would be great to have a number to call someone for assistance when needed - I have had to wait a few hours sometimes for a response - thought someone does ALWAYS respond before long.

Overall: Great personal attention when I first started to walk through the whole system - a very patient lady stood by me and talked me through in baby steps - I had to do a lot of the work myself and familiarizing myself with the software but now finding it much easier and so worth it.

Vendor Response

by TrekkSoft
on April 26, 2019

Dear Deborah,

Thank you so much for taking the time to leave us review, your opinion is always important for us. We are happy to see that you are successful with the system and to learn that it is saving you time in your daily processes.

I will pass your feedback to our product team so they can consider it for future improvent as well as the support related feedback to the right area.

Looking forward to a very long relationship with your business

The Trekksoft Team

Mostly horrible.... No idea how much money our business has lost because of the systems problems.

Oct 26, 2017

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

2/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

Cons: What I like least...here is the list:
-No quality customer service or person to speak to (especially on weekends which are our busiest days)
-A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it.
-The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click.
-Tons of bugs that have prevented customers from booking.
-Guests tell us all the time they cannot book
-Paypal doesn't work sometimes
-The app has to be shut down and reopened to be accurate
-The app has TERRIBLE and limited functionality
-We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up.
-I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street)
-Clients complain that confirmation emails go to spam
Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you

Sep 15, 2017

Phil R.

CEO

1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

Cons: The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again.
- The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched.
- The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply.
-The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all
- The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!).
- The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions!
- some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved).
The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

Overall: Connection to channels really safe us a lot of time managing bookings from different channels, and avoiding mistakes.

Very responsive customer service that solves problem very quickly.

Vendor Response

by TrekkSoft
on August 23, 2018

Dear Stephanie,

We really appreciate that you took the time to leave us a review. We are glad to hear that you find our system useful and moreover that our channel manager is helping you to save time while managing all your bookings.

Everyday we are working on make our system better, so your report in the cons will certainly help us to improve.

Best,

The Trekksoft Team

Being buried in a pit of fire ants would be better

May 22, 2017

Jesse C.

owner

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: 1) The setup is counter-intuitive: information for a single tour is spread into two main branches of the software, so that you have to navigate to two different lists of tours to see who is booked on a tour and for instance, change the name of the tour.

1.5) Those two lists are ordered by date, one starting with the next tour, and the other with the tour farthest away. No way to reverse it.

2) When sending people payment links, the page is ugly and is impossible to edit. When people pay, they receive no automatic confirmation email. We were told we can automate that, but only when we send the payment link.......so people will receive their ticket before paying. Nothing confusing about that. Right? Oh, also, no personal info (email, phone number, etc) is taken when they pay.

3) The app doesn't work at all, and the mobile site is unusable. It worked for a total of 6 days in the last 4 months.

4) Since we allow people to buy more than one ticket at a time, we have to make a choice of getting personal info from each guest, or (theoretically) getting one name/number/email per basket, which would be fine, except that info doesn't make it on to the guest list on the app. Useless.

5) Several features were promised that simply don't work the way we were explicitly told they were. When this became apparent (in our first phone call after paying), we asked for a refund. They offered us and extra month of "service."

The list goes on, but no space lef

Overall: Every now and then, after weeks and weeks and weeks of complaints, and a lot of bs dripping with bad sales training, we finally get transferred to an actual technician who comes up with a solution that sort of solves one of the myriad issues we're having with their software.......then he goes on holiday for a month with no notice. Guess this isn't really a pro in the end.

Pros: this software if full service booking suite with all the bells and whistles that go with it. Trekksoft have not left a stone unturned if you need it to run your tourism based business then Trekksoft has it covered.

Cons: The only thing that I found frustrating is that on the start-up package you have an initial account agent for the set-up process but once you have set-up you needs to email support team for answers and to assistance. Although I do agree that with the low their packages and account manager should not be an ongoing thing. I think it would be best to have a point of contact for at least the first 6 months of signing up to allow for further training and questions.

Overall: its a full service tourism suite.

Vendor Response

by TrekkSoft
on October 17, 2017

Thank you for your review and your feedback, Nathan! I have passed on your comment to the customer success team and we will keep this in mind. We strive to provide the best service possible to our users and constructive feedback like yours is always appreciated. Olivia from TrekkSoft

Easy to use. Work well. Good customer service.

Jul 08, 2018

Simon G.

Assitant Manager

Transportation/Trucking/Railroad, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is really easy to use. It has an great app for smartphone which is really handy if you are on the go while using it.

Cons: Sometimes there is some bugs that happens when customers pay, where they show up as "ghosts" with no personal info.

Vendor Response

by TrekkSoft
on July 12, 2018

Dear Simon,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you still find our system useful after years of partnership and that you have been successful with it.

I am sorry to hear about those "ghosts" bookings, but I have already reported this to your account manager so he can take actions on it if is still necessary. Or if you prefer you can send us an internal email with more info about the issue so we can investigate further.

We are here to support you and help you grow your business.

Looking forward for more years of partnership.

Best,

The Trekksoft Team

Great booking system for Citytour in Basel

Nov 06, 2017

Michael T.

Inhaber, Geschäftsführer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Connection to other booking platforms like viator, tripadvisor, getyourguide and more ...

- Responsive for all clients (PC, MAC, ipad, iphone, android)

Cons: - The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street.

- At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ...

This is the onliest thing, rest of the software ist great!!!!

Vendor Response

by TrekkSoft
on November 15, 2017

Hi Michael ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

Our dev team are looking into your request currently , we will follow up with you soon.

Thanks ,
The TrekkSoft Team

Great app and company

May 15, 2019

Marianne C.

Manager

Transportation/Trucking/Railroad, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Theres nothing i do not like because if you want to change anything they are there right away to adjust for you to fit your needs.

Pros: I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use.

Cons: None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up.

Vendor Response

by TrekkSoft
on May 24, 2019

Dear Marianne,

Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service, we are hear to help our customer and positive reviews like yours is what give us satisfaction and motivates us to keep on working together with our customers.

Looking forward for many more years of Partnership.

Best,

The Trekksoft Team

Tool that helped the success for my business

Jan 31, 2017

Jaanika N.

Founder

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I started using Trekksoft shortly after we just opened our tour operation business and we where in a big need for a tool to make us visible and also manage our guests. Since this day- no regrets. As we are a small company and back in the days had no money for hiring someone to build our web, handle our systems etc. Trekksoft offered it all for a reasonable cost. Also it is really easy to use even for someone who has no idea in building websites and handling back office. Also communication with them has always been really fun and everybody is always really helpful. They also organise different interesting Webinas and have an interesting blog I would recommend to follow.

Would always recommend for anybody working in tour business.

Great Booking System

Aug 29, 2015

Rik H.

Leisure, Travel & Tourism

Used the software for: Less than 6 months

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: For quite some years we were taking bookings with PayPal in a very time consuming and not really professional way, but we dealed with it. But once we tried to upgrade to 'Business' incredible problems rose. Customers service at PayPal have no idea what they were talking about. Everytime you try to contact them again for the same issue, you alway deal with another person. As many persons I spoke to, as many advises I got. Eventually they simply blocked my account and just left me and my company without any means to take online bookings. So for PayPal, less than zero stars.
During research on the Internet for an alternative booking system, I quickly found out that it's very difficult to get a Payment Gateway setup if your living and running a business in a country such as Cambodia. I also found out that so called 'Free' online booking systems are very limited in terms of possibilities and terms & conditions I did not felt comfortable with. Than I came across Trekksoft. I was completely surprised of the 'customer care'. They are very knowledgeable, very friendly and usually replies on various questions are almost instantly. My biggest concern of getting a Payment Gate setup was solved in less than a second. Actually you do not need one and can simply use Trekksoft Payment Gateway. No questions asked and no need to send tons of business documents. The Trekksoft account was setup very easely and after a couple of days, we were online again.

Pros: Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

Cons: It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.

Pros: Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read.

Cons: The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually.

Vendor Response

by TrekkSoft
on August 30, 2018

Dear Mathew,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are glad to hear that you have been successful with Trekksoft and that it is helping you to make your bookings management faster and efficient.

About your concerns showed on the cons section of the review, we are not sure on what you mean with it, but already requested someone in our team to reach out to you and help you out with it.

Best,

The Trekksoft Team

A great way to boost your business and get lots of booking right away.

Feb 13, 2018

Anita Vik B.

General Manager

Hospitality

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: -easy to learn and set up right

-easy for customers to book

-great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date

-love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products

- great that big OAT`s like Viator is 100% integrated - you have controll of the bookings from one single place.

-Love the app - our guides can sell products while outdoors!

Cons: Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon.

Overall: Increased sales

Vendor Response

by TrekkSoft
on February 21, 2018

Hi Anita Vik,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Easy to set up, with quick and efficient customer service available when needed

Feb 19, 2018

Kelly H.

Owner

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of set up and customer service, additional features being added each year as they continue to improve.

Cons: Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first.

Overall: Ease of use for our customers and keeping our books up to date for upcoming tours.

Vendor Response

by TrekkSoft
on February 21, 2018

Hi Kelly ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Very functional and versatile tool

Sep 01, 2018

Leon L.

Managing Director

Alternative Medicine, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I really like versatility and functionality of software and how many partners it has. And of course customer support.

Cons: it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

Overall: Overall I am happy with software, and it is expensive at first glance but if you calculate benefits it is money well spend. of course if you have attractive offer. If you don't nothing helps.

Vendor Response

by TrekkSoft
on September 24, 2018

Dear Leon,

Thank you for taking the time to leave us a review, your feedback is always important for us.

We are currently in a project to change the design of our system so it looks more attractive and mostly more user friendly, so your comments are very well received. I also passed your feedback about our website builder to the right team so they can keep that on mind for future improvement.

Looking forward to have a long therm relationship with your company.

Best,

The Trekksoft Team

Customer Service Help

Aug 24, 2018

Rachel G.

Customer Service Manager

Retail, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Often quite self explanatory and easy to use

Cons: Has some glitches in search functions, when searching for a name or an email address it is not bringing up all options. EG, when I search a name and then search the email address that is coming up for a booking, the booking I took the email address from does not come up

Vendor Response

by TrekkSoft
on September 19, 2018

Dear Rachel,

Thank you for taking the time to leave us a review, your feedback is always important for us.

Would you mind sending us more details about the issue with the searching option, we will need specific examples with basket id and to specify if the issue is with the search tab in the bookings overview or in the search tab in the left menu.

With that info we will be able to investigate further.

Once again thank you for your feedback and we will be looking forward to have a long term relationship with your company.

Best,

The Trekksoft Team

CEO

Oct 04, 2018

Terence B.

CEO

1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: More front end templates with potentially display advertising as idea.

Pros: Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive.

Cons: Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues.

Vendor Response

by TrekkSoft
on October 18, 2018

Dear Terence,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to see that you like our system and you have been succesful with it.

I will ask the person in charge of your account to contact you so you can help us with more details about the processes that you think need refinement, for us improvement is key and we are happy to hear your feedback on it so we can work on our weaknesses.

Best,

Trekksoft Team

Great Customer Service

Aug 20, 2018

Collette B.

Office Manager

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: good service

Pros: customer service was accurate and to the point, using photos and other illustrations to for better understanding

Cons: may take a few hours for first response. they require at least twenty four hours to get back to you.

Vendor Response

by TrekkSoft
on August 29, 2018

Dear Collette,

First of all, thank you for taking the time to leave us a review, we really appreciate your feedback. We are delighted to hear that you have been successful with the system and that the answers provided by our customer service team were accurate.

Your opinion is well received, and believe me that we are currently looking for ways to decrease the waiting time for support, hopefully soon you will see news.

Best,

The Trekksoft Team

Well, this platform would be more useful, but the group of partners, using this tool is too small

Jul 10, 2018

Marcin M.

Local Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: I like that I can collect all the information about booking in one place. The good feature is link generator for payments - it's really nice because I don't have to be a super programmer to create a link, which will pass the booking process further. It gives a possibility to create funny/fancy/interesting buttons on web pages - that's a part of creative marketing.

Cons: It's not so intuitive and It should have more customization's options (f.e. we don't sell ''seats'' - it's only the name you'll think, but for our beginning workers it's a lil' bit confusing). IMHO the interface should be more windowed and making orders should be as easy as moving blocks on a schedule (example: our customer decides to order a limo tour and then he want to go to the restaurant - so we take ''limo tour'' block and move it on calendar, adding to it details about a price, customers information and stretching it for hours, it will last; below we set ''restaurant'' block. After this we can share this schedule with our partners and customers, so they'll know, what time services will start and where it'll happen).

Another problem is that in our country this platform is used only by small group of companies. What if 70% of our partners would use TrekkSoft? All our planning processes and payments will be done on your platform, so doing reservations would be really easy for us and you will have an opportunity to do surveys about customer's preferences and have a lot of control (I can help you with developing your project, because I have an Idea, how you can improve Trekk - if you're interested give me a sing :) )

Vendor Response

by TrekkSoft
on July 19, 2018

Dear Marcin,

Thank you for taking the time to leave us a review, your feedback is always well received.

I am glad that our system helps you to manage in better way the payments. I am sure this is saving you time and some money!

We really appreciate your feedback given in the cons, I already passed your suggestions to our development team, our objective is always to have the best software for tour operators and this indeed help us to be better.

We have presence worldwide but some countries are more difficult to get in, nevertheless if you are willing to give us a list from all your partners we will be more than happy to contact them and make a good offer to get them on board and ready to work with you.

We appreciate all your feedback.

Best,

The Trekksoft Team

My experience with Trekksoft has been very positive.

Oct 30, 2017

arzu a.

Owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the very efficient customer support.

Features are getting better everyday; they listen to their customers.

Cons: Not being able to make bundle changes. I have to make a change to each item.

Prices are not on the cheap side; it could be priced a bit more positively for the small business owners.

Overall: -Payment gateway

-Booking engine

-Book keeping

Vendor Response

by TrekkSoft
on December 07, 2017

Hi Arzu ,

Thank you very much for taking the time to leave a review on your experience so far.

I have passed your feedback to our development team. We look forward to working more closely with you in the near future to ensure you keep getting the best from the software.
Best Regards,
Rob

Overall experience is superb. Still we are planning to go live but up to now the service is superb.

Apr 17, 2018

Chelaka D.

Information Technology Consultant

1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Options to create packages.

Customer support.

Integration to be happen since we haven't go live we cannot give a comment on that.

Cons: More themes or customization of pages.

System takes more time to apply changes, for activity and image uploads.

Vendor Response

by TrekkSoft
on May 25, 2018

Dear Chelaka,

Thank you for taking the time to leave a review of your experience so far. We are delighted to work with your company and offer you our full support.

We are currently working to make changes to appear sooner than now, so rest sure your feeback is taken into consideration.

Wish you lots of success with your integration.

Best,

The Trekksoft Team

Great Service and Easy to Use Comprehensive Tour Booking System

May 27, 2015

Kristina R.

Business Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Using TrekkSoft booking system has brought our business operations to a new level and saved us hours of everyday tasks to keep our business flowing and prevent overbooking. We provide speedboat tours from Split to the nearby islands and what we needed was an easy to use booking system which will help us monitor available capacities at all times no matter where we are at the moment.

The biggest advantage of TrekkSoft booking system is the ability to integrate booking buttons right on our existing website . This was very important to us as we spent significant amount of time designing our website and making it easy to navigate and use.

The second big advantage of TrekkSoft system is of course its mobile application which enables us to instantly check and if needed change the capacities of each tour we provide on any available tour date. Application also enables us to scan our customer ticket making it very useful when our guests arrive at our office as we can find their ticket details in a blink of an eye.

Finally we really love the partner network which is another great feature of TrekkSoft which enables us to connect with different tour operators in the area and promote their tours on our website without the need to call them to check for the available capacities of a particular tour. Everything is automatized and connected making the booking of our partner tours as easy and fast as if we were booking our own tour.

All in all TrekkSoft is a great tour booking system but the great customer service they provide and the help that they offer regarding any question we might have makes it even better.

Helpfull, reliable, fast, logical, friendly staff.

May 10, 2018

Vesna V.

Booking manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there.

Cons: it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting...

Overall: new knowledge, easier business

Vendor Response

by TrekkSoft
on May 28, 2018

Dear Vesna,

Thank you for taking the time to leave us a review of your experience with our system so far. We are delighted to hear that Trekksoft have been helpful for your business' daily operations.

The feedback from our customers is alwasy very appreciated, so rest sure that we have sent it to the right team to consider your opinion for future improvement of our rental feature.

Best,

The Trekksoft Team

Getting a Professional Edge for a New Walking Tour Service..

Dec 20, 2016

John C.

Owner

Recreational Facilities and Services, Self-employed

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Provides a wide range of well-designed templates to suit a large variety of client priorities and requirements.

Cons: Could do with a site map or a help function to enable the client to chase up on questions which might not fully necessitate a call to the customer service centre.

Overall: Having seen the site a fellow travel guide in the UK had built based on one of Trekksoft's templates I decided it was high time I 'pimped' my internet shop-front - so many tour guide sites are purely functional calling cards, which make no attempt to visually attract tourists their direction, and are merely there - in a perfunctory way - to make information available for prospective customers. Much of Trekksoft's approach on the other hand, seems to revolve around the simple philosophy of enabling the client to upload photo's which will make up a large part of the homepage and/or other pages, and of providing various templates in which the uploaded content can engage prospective users of the service. I found the initial training to be very straightforward - where questions arose further along the line, follow-up assistance was prompt and clear. Thanks again to Olan in Dublin and Jordan in Trekksoft customer service who helped get my one-man walking tour show off the ground!

Easy to customize. Easy to navigate admin portal. Works great with WordPress.

Apr 12, 2018

Mitchel W.

Manager

Sports, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company.

Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership.

Cons: The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered.

Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem.

Overall: Easy to expand your company's reach.

Vendor Response

by TrekkSoft
on May 25, 2018

Dear Mitchel,

Thank you for taking the time to give us your feedback. We are delighted to know that our system works good with your wordpress site.

It is important for us to hear about the experience of our customers with the system as it help us to improve it day to day, so your thoughts have been more than welcome

Looking forward to work many more years with you.

Best,

The Trekksoft Team

Easy use booking system with great stuff

Jun 20, 2018

Ahmed k.

Tour Manager

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer services always give help and Answer. Easy use steps, I like also they add new features to the system

Cons: Easy step to use, Multi Language website, very Simple with great features

The Customer service are very great with update and news

Overall: Can get my booking easy ,No now show any more

Vendor Response

by TrekkSoft
on June 21, 2018

Dear Ahmed,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you like Trekksoft and that you have been successful with it. We are here to support you and help you grow your business.

Best,

The Trekksoft Team

Great booking software with many features

Mar 25, 2018

Ante S.

IT Specialist

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The best about the software is that it offers many features and functions, you can use it in almost any case you have. The support is great and responds fast (email and telephonw). They also organize many seminars showcasing the industry and their product.

Cons: The software is a bit hard to use at first but when you start using it, it all becomes much simpler.

Vendor Response

by TrekkSoft
on April 18, 2018

Hi Ante,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Trekksoft make it easy to make changes and do my own thing on my website.

Jun 19, 2018

Marc S.

CEO at Green Island Tours - Easter Island

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: That I am in charge and I can make changes when I like. The customer support is always around when I need and the styles of the webpages give a very professional look to my webpage. The quick book options on the website cut down on my emailing time also which is a bonus. I would recommend the product to anyone in the tourism business.

Cons: Some minor adjustments could be made in things like bloging and ease when dealing with multiple languages.

Vendor Response

by TrekkSoft
on June 21, 2018

Dear Marc,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you like Trekksoft and that you have been successful with it. Everytime we are trying to improve so your feedback is well received.

Best,

The Trekksoft Team

Excellent Tool for Activity Providers

Jan 31, 2017

Kelly H.

Owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, customer service, good integration

Cons: Some new features would be nice to aid in our continued use

Overall: Trekksoft has been an excellent tool for us to continue to grow our business as if offers our clients an easy and safe way to book online. It has good features from the admin end and is easy to integrate into our websites. The customer service is excellent and responses are quick and full of answers.

Well thought out software that has been an envaluable tool in enabling Therapy Charters

Dec 19, 2017

Andrew K.

Tour Director

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Easy to use and allows for access on the run. Also allows for both great back end support to the end user who needs assistance.

Cons: The time it takes for pages to load between searches. Once on the site and a new search has to be performed it takes way to long to navigate or open new pages. A quicker time process would greatly speed up processing.

Vendor Response

by TrekkSoft
on February 21, 2018

Hi Andrew ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

The TrekkSoft Team

Good - practical for tours - to be improved for bike rentals

Aug 24, 2018

Vera G.

Office Manager

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to send payment links to customers, customer support, mapping with plenty of agents possible and easy to process

Cons: software is rather slow, display of tours could be better

Vendor Response

by TrekkSoft
on September 19, 2018

Dear Vera,

Thank you for taking the time to leave us a review, we are happy to hear that you like our system so far and that it is helping you with your bookings management through all our channels.

Your feedback is important as it helps us to improve, we will be looking into improve it more, as a matter of fact we recently released a fix that is supposed to improve the speed of our system so you should see results soon (if you haven't yet).

Looking forward to have a long term relationship with your company.

Best,

The Trekksoft Team

we think that the program will be very useful and simplify the processes as we understand it

Dec 18, 2017

max p.

owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: how work the web page whit the sistem

they really understand how this business works and what their needs are

Cons: that there is no Spanish version and I wish there would be a personal training

and more pay form for the customers

Overall: with this system I have the control of my offer on the web in addition to being responsive on all mobile platforms, which offers me a payment system with a low commission and constant courses and webinars

Vendor Response

by TrekkSoft
on February 06, 2018

Hi Max,

Thank you very much for taking the time to leave us a review on your experience so far.

I have asked your account manager to reach out to you to ensure you have had sufficient training, he will be in touch shortly.
Best Regards,
Rob
Head Customer Success Management

A great partner for our business

Oct 04, 2017

Jérôme L.

Managing director

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Trekksoft's team is really friendly and reactive. Most of our partners appreciate their work regarding API, which is a great comfort for us. Their will to offer the best booking system is very strong and they never stop improving.

Overall: Trekksoft offers a wide range of solutions for any needs we may have.

Vendor Response

by TrekkSoft
on October 17, 2017

Thank you for your great review, Jerome! We are happy to hear that the product is working great for you and we hope that this is just the beginning to a long business partnership! Olivia from TrekkSoft