Invensis Learning's ITIL Intermediate Service Offerings and Agreements Training Course in Shenzhen is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL SOA Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SOA Certification Course in Shenzhen is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL SOA Certification course in Shenzhen are that you demonstrate a comprehensive understanding of on the practical application of SOA that enables portfolio, service catalogue, service level, demand, supplier and financial management. Participants will receive course completion certificate

We deliver ITIL SOA Training in Shenzhen through classroom and live online virtual modes. Enroll now and gain this ITIL SOA certification in Shenzhen today.

ITIL SOA Certification Course Syllabus

This module focuses on the value to the business of SOA activities, lifecycle within the SOA context, how services deliver value to customers and business and the relevance to the SOA process, how requirements are identified through the SOA process, and understanding ROI and the business case.

This chapter focuses on service portfolio management, including concepts, methods, activities, and roles, service portfolio management in a relationship with service catalogue and service pipeline, metrics, and CSFs.

In this module, participants will learn about service catalogue management, concepts, activities, and roles, service catalogue in a relationship with service portfolio, business catalogue, and the technical service catalogue, and metrics and CSFs.

This chapter focuses on demand management process, concepts, activities, roles and operation, demand for services in relation to SOA, metrics, and CSFs associated with demand management in support of SOA.

In this module participants will learn about supplier management process, concepts, activities, roles and operation, and supplier management components, metrics, CSFs and how these are used to ensure service quality within SOA.

This module focuses on service management tools and where/how they are used within the SOA process for implementation, the tools that support SOA, and best practices used to alleviate challenges and risks when implementing service management technologies.

ITIL SOA Training Agenda

The daily agenda of the 3-day ITIL SOA Training is detailed below:

Day One

Introduction to Service Offerings and Agreements (SOA)

The value to the business of SOA activities

The lifecycle within the SOA context

How services deliver value to customers and the business and the relevance to the SOA processes

How requirements are identified through the SOA processes

Understanding return on investment (ROI) and the business case

Service Portfolio Management

Service portfolio management, including concepts, methods, activities, roles, and operation as well as its organizational structure and the interfaces with other processes.

Service portfolio management in relationship to the service catalogue and service pipeline and how these support SOA

Metrics and critical success factors (CSFs) associated with service portfolio management in support of SOA

Service Catalogue Management

Service catalogue management, including its concepts, activities, roles, and operation as well as its organisational structure and the interfaces with other processes

Service catalogue in relationship to the service portfolio, the business catalogue, the technical service catalogue and how these components are used to ensure service quality within SOA

Metrics and CSFs associated with service catalogue management in support of SOA

Day Two

Service Level Management

Service level management (SLM), including its concepts, activities, roles, and operation as well as its organisational structure and any interfaces with other processes

Demand management process, including its concepts, activities, roles, and operation as well as its organisational structure and any interfaces with other processes

Service portfolio interaction with demand management and how demand can be managed for service in relation to providing business benefits and in support of SOA

Metrics and CSFs associated with demand management in support of SOA

Supplier Management

Supplier management process inclusive of its concepts, activities, roles, and operation including its organisational structure as well as any interfaces with other processes

Supplier management components and activities (for example supplier categorisation, supplier evaluation, supplier and contract database, metrics and CSFs) and how these are used to ensure service quality within SOA

Day Three

Financial Management for IT Services

Financial management for IT services, including its concepts, activities, roles, and operation as well as its organizational structure and any interfaces with other processes

Financial management for IT services components and activities, including budgeting, accounting and charging and how these are used to ensure service quality within SOA

Metrics and CSFs associated with financial management for IT services in support of SOA

Business Relationship Management

The roles and responsibilities related to all of the SOA processes

SOA roles and responsibilities

The roles and responsibilities related to all of the SOA processes

Technology and Implementation Considerations

Service management tools and where / how they would be used within SOA for process implementation

The tools that support SOA

What best practices should be used in order to alleviate challenges and risks when implementing Service Management technologies and designing technology architectures