FAQS

BOOKINGS

PLANNING YOUR VISIT

ADVENTURE GOLF

FACILITIES (WASH ROOMS)

FOOD & BEVERAGE

GROUP & CHILDRENS’ PARTIES

BOOKINGS

I’ve booked advance tickets but need to change the name of the booking?

If you need to change the name of your booking you will have to call our booking team on 020 8842 3438 who will happily make the changes.

I’ve not been able to print my print at home tickets – what should I do?

If you can open the print at home PDF file that is attached to your confirmation email, then we can use the booking reference number directly from your phone or tablet at reception on the day of your visit.

I’ve accidently booked my tickets multiple times online – what should I do?

Please email your request to our booking team at deteam@adventureexperience.co.uk attaching scanned pictures of all tickets bought with copies of bank statements and any correspondence where relevant. Please provide as much detail as possible in your contact with us.

Is my promotional code valid?

Unfortunately, we’re unable to comment on any specific vouchers or deals – there are, after all, lots of fantastic deals available
Therefore, please double-check the terms and conditions of the voucher to avoid disappointment. Your voucher should have an expiry date and will list out any restriction dates and times.

I haven’t received the email with my print at home tickets – what should I do?

Just bring proof of ID and your booking reference number with you and our booking team can look up your booking on the day

Should you have further problems please call our booking team on 020 8842 3438 who will be happy to help.

I need to make a change to my online booking – what should I do?

Except as set out in our booking terms and conditions, we do not accept cancellations or permit bookings to be rescheduled within 7 days of your booked session. However, your booking can be transferred to other persons for the same date and time. This does not apply to group bookings of 12 people or more.

If you are a business customer, we do not offer refunds on bookings, if you wish to cancel your booking and the course is in operation.

If you are a business customer, bookings eligible to be rescheduled need to be booked for a session within 3 months of the original booking date. Such bookings can only be rescheduled once.

If any participants from a group booking do not attend the Activities, the total cost of the group as initially booked will still apply. Extra participants may be added subject to availability and payment of the additional costs for such participants.

If you choose to cancel up to 7 days before your session we will happily reschedule your booking, subject to availability and our booking terms and conditions. This applies to bookings of fewer than 12 people only.

Do I have to print my print at home tickets or can I bring them on my phone?

If you can open the print at home PDF file that is attached to your confirmation email, then we can use the booking reference number directly from your phone or tablet at reception on the day of your visit.

My online booking failed part way through and it looks like I’ve been charged – what should I do?

Just bring proof of ID, proof of charges (bank or card statement) and your booking reference number with you and our reception team can look up your booking on the day.

Should you have further problems please call our booking team on 020 8842 3438 who will be happy to help.

Can I get a refund for my advance booked online tickets?

All tickets are non-refundable.

If you would like to discuss your booking, please email your request to deteam@adventureexperience.co.uk along with scanned pictures of the tickets and reason for request for refund.

Can I buy my tickets online using a promotional code or voucher?

Please check the Terms and Conditions of your voucher – some vouchers can be redeemed online. Unfortunately, unless stated otherwise, physical promotional vouchers can only be redeemed on the day.

PLANNING YOUR VISIT

When are the busiest and quietest times for the Adventure Golf?

It can be difficult to say how busy the Adventure Golf course will be on a day that you choose to visit, school holiday and event periods are busier than mid week term time dates.

However, with a bit of planning you can still have the most amazing time.

Is the Adventure Golf open in bad weather?

Dinosaur Escape Adventure Golf is outdoors and we are therefore subject to the great British weather.

Be prepared and bring appropriate clothing and footwear should unfavorable weather be forecast.

Our reception area do sell ponchos should you need to buy them.

The Adventure Golf course will only close during periods of heavy snow and ice or flooding. Please check our Facebook page for updates on closure prior to making your journey.

How do I get to Dinosaur Escape Adventure Golf by public transport?

By Bus: 140, 282, 90 to White Hart roundabout / Yeading

By Train: Northolt station and one of the above buses (140, 282, 90)

South Ruislip station (E7)

Is car parking available?

Free car parking is available.

I can't see a specific ticket for disabled guests when booking online - how do I book a free carer ticket?

Tickets for disabled persons should be purchased as normal online minus the carer ticket.

On arrival speak to our front of house team and present your supporting documents to gain free entry to the course.

Is it safe to leave my vehicle in the car park?

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents.

ADVENTURE GOLF

Are dogs allowed on the Adventure Golf course?

Yes, well behaved dogs can join you on the course but must be kept on a lead at all times.

Please bring your poop scoop and disposable bag to clear up any mess.

Is the Adventure Golf course wheelchair friendly?

Yes, the Adventure Golf course has been designed to be wheelchair friendly.

Wheelchair accessible but the course has some uneven surfaces. The reason for this, we have no clear walk way on the course and some of the holes have steps on them.

Is the Adventure Golf course pushchair friendly?

You are more than welcome to use a pushchair onto the course.

How many people can play?

We operate a policy of maximum 6 players per hole.

If your group is larger than 6 people we recommend you divide yourself in to teams.

Are there seating areas around the Adventure Golf course?

We do have benches located around the course for use during queuing between holes on busy days.

How long does it take to complete 18 holes of Adventure Golf?

Depending on how busy the course is during the time of your visit it may take between 45 minutes and up to 120 minutes to complete the 18-holes.

We advertise approximate times at the reception desk but if in doubt please ask a member of our front of house team.

Do I need to bring my own golf putters?

We provide Adventure Golf putters in a wide range of sizes to suit the majority of peoples height.

I am left-handed - do I need to bring my own golf putters?

Our Adventure Golf putters are compatible for both right and left handed players.

Do I need experience in golf to be able to play?

Our Adventure Golf courses are designed with absolute beginners in mind but equally our courses have hosted British Mini Golf Association competitions for professional Adventure Golfers.

Whether you are looking for some light hearted fun and lots of laughter or if you are an avid, competitive Adventure Golfer our courses are perfectly suited for all abilities and ages.

How do I know which size golf putter to use?

We have 5 different sizes of Adventure Golf putters. The best way to judge which one is best for you is to stand the putter up against your leg – the top of the putter should be roughly the same height as your hip.

What age do you have to be to play Adventure Golf?

Adventure Golf is a unique activity that grandparents and grandchildren can play together.

Whether you are age 3 or 103 everybody is welcome to join in the competitive fun.

What does 'par' mean?

The number of strokes (each time you putt the ball is classed as a stroke) it should take to putt the ball in the hole.

The higher the par rating the more difficult the challenge to putt the ball.

Can I film on the Adventure Golf Course using Go Pro or other filming equipment?

Film as much as you like and feel free to upload them and tag us on Facebook or Instagram so we can join in the fun.

All that we ask is you are respectful of other players on the course.

How do I score?

On arrival you will be offered one of our scorecards, which accommodates scoring for up to 6 players.

Each hole on the course is numbered and the par rating is shown on the scorecard against each numbered hole.

The aim is to putt the ball into the hole with the least amount of putts. For example if you putt the ball 3 times to get it in the hole, you have to write down 3 on your scorecard against the corresponding hole.

Once you have completed all 18 holes add up the total number of putts for all 18 holes and the individual with the lowest score wins the game.

Can I take photographs on the Adventure Golf course using a camera or phone camera?

Take as many photographs as you like and feel free to upload them and tag us on Facebook or Instagram so we can join in the fun.

All that we ask is you are respectful of other players on the course.

Is smoking permitted at Dinosaur Escape Adventure Golf?

We operate a no smoking policy.

Do you have lockers available for my personal belongings?

We do not provide lockers and recommend personal belongings are locked in your car.

Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.

I don't want to play Adventure Golf and prefer to spectate only - is this allowed?

We do allow spectators on the Adventure Golf course outside of peak periods, which is discretionary and will be determined on arrival.

If the course is deemed not too busy we will issue each spectator a wrist band up to a maximum of 1 spectator permitted per 3 paying players.

FACILITIES (WASH ROOMS)

Are baby changing facilities provided?

Yes, you will find a baby changing unit in the wash rooms within the main West London Golf Centre building.

Are nappy bins provided?

Yes, you will find nappy bins in the wash rooms within the main West London Golf Centre building.

Are there disabled wash rooms onsite?

Yes, located in the main West London Golf Centre building.

FOOD & BEVERAGE

Are snacks and refreshments available on site?

The West London Golf Centre Coffee Shop offers a licensed bar and a wide range of hot drinks and snacks & soft drinks. We allow soft drinks purchased at the Coffee Shop on the course, but no alcohol.

For details visit www.westlondongolfcentre.com

Can I bring my own food?

We do not permit our guests to bring their own food and drink to consume on the premises. We allow soft drinks purchased at the Coffee Shop on the course, but no alcohol.

The West London Golf Centre Coffee Shop offers a licensed bar and a wide range of hot drinks and snacks & soft drinks.

For details visit www.westlondongolfcentre.com

Can I eat and drink on the Adventure Golf Course?

Yes, we encourage players to take drinks on the course, in particular during hot weather. We allow soft drinks purchased at the Coffee Shop on the course, but no alcohol.

It can take up to 120 minutes to complete the 18 hole course on busy days so snacks and drinks are recommended whilst you play.

GROUP & CHILDRENS’ PARTIES

* Excludes Bank Holidays, No Availability Term Time.If you have any questions please feel free to contact us

What is included in the children's party package?

Our standard children’s party package includes:

18 holes of Adventure Golf
Adventure Golf certificates
Themed party box comprising a small dinosaur toy, a dinosaur sticker book, a dinosaur puzzle, a dinosaur ball maze, a dinosaur notebook and crayons (this may be subject to variations so please check with the reception team on 0208 4842 3438)
Printable PDF children’s party invites
Use of a themed party room for up to 20 children

We kindly request that you:

Provide adequate children’s supervision*
Leave the children’s party area clean and tidy

*Minimum 2 adults are required to supervise, based on a group size of 12. A maximum ratio of 1 adult to 6 children is required for group sizes larger than 12

What times are children's parties available?

Children’s parties are 2 hours maximum and include use of a party room / area during this time and 18 holes of Adventure Golf

We kindly request you allow 15 minutes, within the 2 hour booking, to clear and tidy the party room / area

Seasonal Booking Slots:

Jan, Feb, Nov, Dec only:

10:30 – 12:30 (weekends only)

13:30 – 15:30

Mar, Apr, May, Jun, Jul, Aug, Sep, Oct only:

10:00 – 12:00 (weekends only)

12:15 – 14:15

14:30 – 16:30

Jun, Jul, Aug only:

16:45 – 18:45

What extras are available in addition to the standard children's party package?

Dinosaur themed face masks £1.50.

How many people can I book a children's party for?

Minimum 12 and maximum 20 children.

Minimum 2 adults are required to supervise, based on a group size of 12.

A maximum ratio of 1 adult to 6 children is required for group sizes larger than 12.

Do the Dinosaur Escape Adventure Golf team provide a host for the children's party?

We don’t provide a host but our team will be available to welcome you on arrival and answer any questions on the day.

How long do I get to use the children's party room?

We provide free use of the children’s party area for up to 120 minutes but we do request you allow 15 minutes to clear and tidy the area within the 120 minute booking.

Does Dinosaur Escape Adventure Golf provide Children's Party invites?

Children’s party invites are available on the website as a printable PDF.

How do I book a children's birthday party?

Children’s party bookings can easily be booked online by clicking here.

If you need any further assistance please contact our booking team on 0208 4842 3438 who will be happy to help.

Payment in full must be made on booking to secure a children’s party booking.

How much is the group booking's package?

Corporate groups can bond over a lively, competitive afternoon, while stag and hen groups can kick off their weekend with some light hearted, sociable fun.

We also welcome school groups for an educational activity with a twist.

GROUP BOOKINGS
Minimum 12 Adults
£7.75 Per Person

SCHOOL BOOKINGS
Minimum 15 Children
£5.00 Per Person

How do I make a group booking?

If your group size is 12 or less you should book online.

Groups of 12 or more:

If you’re planning a corporate day, stag or hen party or school trip then you need to book in advance by calling 0208 4842 3438 and speak to one of the booking team. Alternatively you can email us at deteam@adventureexperience.co.uk
Group bookings must be booked and paid in full in advance

I need to make changes to my group booking - what should I do?

We do not offer refunds on group bookings, if you wish to cancel your booking and the course is in operation.

Group booking cannot be rescheduled within 14 days of your booked session.

If you are a business customer, bookings eligible to be rescheduled need to be booked for a session within 3 months of the original booking date. Such bookings can only be rescheduled once.

If any participants from a group booking do not attend the Activities, the total cost of the group as initially booked will still apply. Extra participants may be added subject to availability and payment of the additional costs for such participants.