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Hilton Union Square,
San Francisco, October 2-3

Get Connected

New Strategies For Immersive,
Seamless Digital CX

JUST ANNOUNCED: New Workshops on Data and Journey Mapping. More info here.

The endless quest.

For years, it’s been the holy grail for all CX innovators: How to create and deliver customer experiences that seamlessly integrate the physical and digital? And for many years, we’ve failed: The gaps between channels too apparent, the hand-offs too obvious, the technical performance lacking, the inconsistencies glaring.

2018 is the year that it all starts to come together.

Look around: Voice platforms bypass screens as consumers’ first choice for contact; augmented and mixed reality move from novelties to ubiquity; IoT technologies help us shape and enhance personalized experiences in the real world. And robots are migrating from the factory floor to the front desk.

At CXSF 2018, Forrester will bring together innovators and technologists to help you weave your technology and strategy into a seamless whole – and help you create immersive, connected, continuous customer experiences, online and offline, everywhere, all the time.