24/7 Customer Support

The support that you'll get from your website hosting company is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Prompt and correct info about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from a genuine hosting provider not from some reseller. When you acquire a hosting account via a company that doesn't own its servers and it can't access them directly, it is quite possible that you'll wait for a few days so as to have an answer to your query, therefore your sites may remain offline for a long time. In contrast, a supplier that provides numerous options for communication and has a support team available at any time will assist you to right away and help you decrease or fully avoid any downtime and prospective losses.

We provide you with 24/7 billing, customer and technical support for our website hosting plans. Even if you aren't our customer yet and you have some questions, we can help you right away and give you the needed information, to give you a choice to make the very best decision when you get your new web hosting account. We are available anytime, including weekends and holidays, and we provide you with various ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have a couple of telephone numbers all over the world, so you can call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for a few days to get assistance for any task or issue, irrespective of its complexity.

You're able to try out our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic queries. Our agents can assist you to pick the perfect plan or supply you with details about our servers, in order to check if the system requirements for your web sites are met. When you're an existing client, you can also get in touch with us via email or through our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that any time you use any of these two methods of communication, you'll receive an answer within no more than an hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other suppliers, even big ones, you can compare the reply time considering that it usually takes a whole day for them to address a support ticket.

We know how important it is to have prompt support in general, let alone when you manage a whole server, that's why each dedicated server that we provide features 24/7 support with one-hour response time guarantee whatever the issue. This service is totally free for all issues with your server or the software that was installed from our administrators through the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you can send an email, and the actual response time for either rarely exceeds 30 mins since we have admins available 24x7. In case you want general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you may take advantage of our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan through the billing Control Panel.