Durchschnittliche Bewertung

Produktdetails

PreisinformationenPricing depends on the number of constituent records.

Kostenlose Version
Nein

Kostenlose Testversion
Ja

Einsatz
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows

Training
Persönlich
Live Online
Webinare
Dokumentation

Kundenbetreuung
Support währen der Geschäftszeiten
Online

Angaben zum Hersteller

Sustain

http://www.sustainsoftware.com/

Gegründet 2004

Über Sustain

Are you struggling to complete simple tasks? Whether it be adding new donations, creating constituent profiles, or things as simple as navigating your way through a complicated software. As fundraisers, we try to be as efficient as possible without these unnecessary hold-ups. Here at Sustain, we made it a point to develop a program that will help youcomplete your daily tasks with ease. Increasing productivity, increases donation, thereforestreamliningyour organization to success.

Kommentare: We purchased Sustain through Rediker because we were told that it would interact with FinACS. While I am still under the impression that there can be communication, we can't figure out how. Communication only goes one way, and that is a concern because we would be transferring accounting information from Development to Accounting. Not comfortable. Additionally, there seems to only be one person who can help us understand Sustain, and he is not good at customer service. Every conversation I have had with him has been uncomfortable at best. I am bright and pick up software easily and still always leave my calls with him feeling stupid, and yet doing everything in my power to not call back, just figure it out on my own. I am sure Sustain has more capabilities than I know, but I feel like I need to take an Access class in order to really utilize the program. The price we paid for the product and the service is outrageous in my opinion and we are almost 2 years in and just barely scraping by with our information. Certainly, I can't find the reports I need and customizing just seems overwhelming. If I had this decision to make over again, I would not choose Sustain. Unfortunately since we've already invested so much, changing just isn't an option at this point. We were brought in by Rediker, but your relationship with them is tenuous at best. Their customer service, which is fantastic, can't help me with your product. And no one REALLY understands how the programs are supposed to integrate. I would carefully consider that fact when cross selling.

Vorteile: not sure

Nachteile: ease of access to information

Sustain Review from Sacred Heart

Mit Google übersetzen
Bewertet am 7.3.2017

Kimberly L.

Development Director

Bildungsmanagement, 51-200 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Every time I call I get great customer service. Love the new update! The ease of use is very easy. Customer rep is always so nice and willing to help me in any way.

Vorteile: The ease of use. The new update is easier to add attributes in and user to see what they donated without clicking a lot. i also like in the reports you do not have to get out of them and reenter to pull another report.

Nachteile: I would like to learn more about cleaning up the software. The previous Development Director entered several of the same address in different ways which makes a lot of extra addresses and sends several copies of things to the same address. I have ran reports and cleaned up a lot of the database but it still needs cleaning.