Pages

Tuesday, May 17, 2016

Upload!

Jeez, the day I take the tags off my new Alberta Lake Fresh Teal Space Dye Camo Wunder Crops (super soft and comfy, btw) these show up - Pace Rivals in the same color. I had to order them. Space Dye luxtremes tend to be silky soft.

Also new - solid Tofino Teal Pace Rival crops.

Lots of new Palm Lace items - Tight Stuff Crops, Tight Stuff Tights, Luxtreme High Times, and Inspire Tights. I am not sure how I feel about this print but if it had showed up in Pace Rival crops I would have ordered it.

Canada got a Space Dye Camo Alberta Lake Fresh Teal Define Jacket.

Palm Lace Speed Short and Spring Breakaway Short

Canada got a Space Dye Camo Rosewood Fireside Red Cool Racerback.

Tofino Teal All the Right Places Pant

Tofino Teal Beyond Boundaries Crop (CAN)

Reversible Rosewood/Flash Wunder Under Crops

New Grapefruit H20 Energy Bra. I might have to order this since I love my other H20 Energy Bra.

New H20 Free to Be Bra.

Boom Juice Wunder Unders

Canada got Palm Camo White Nimbus Inspire Tights. These are also in Canadian stores.

Canada got Bali Breeze Pretty Lace Wunder Shorts.

Pretty Lace Speed Track Shorts.

Rosewood Freckle Flower Everything Bag

New colors in the Festival Bag.

Boom Juice Yogi Everyday Tank

Canada got a Tofino Teal Salute the Sun Tank.

Flash Light Race to Place Hat

Palm Lace Splash and Dash Cap

Palm Lace Rashguard

I kind of like this print - Mini Ripple Reach the Beach Short.

Race with Me Swim Top

Perfect Paddle Suit

Go With the Flow High Waist Swim Suit

Free to Paddle Top. This top is stupid imo. Why do you want a rashguard-style top that will float up in the middle?

67 comments:

I think lulu needs to redo the website! I know there's a learning curve, but the new website is daunting. The idea is to make things easier, not more difficult and frustrating! Lululemon, if you are reading- go back to the old design until you can come up with a better website! Btw, have you noticed your sales going down since you introduced the new website???

@ anon 3:53 & 4:21 pm - agree! I had the upload and then it disappeared on me and went to back to last week's new stuff. I seriously hate the website. I wish they'd organize it better - put all the Wunder Under crop versions next to each other. It's so jumbled now.

@ anon 3:38 pm - It's made of the super compressive luxtreme so that is why they charge more.

I noticed it went in waves too. I think I amSometimes to "early" to view it correctly. I actually like the desk top version of the new site but hate the mobile. I was hoping to see freckle flower seal grey speeds on the US side. Oh well.,, the search feature really ticks me off. I typed in freckle flower and got nothing, then typed freckle flower seal grey and got 273 item. Sometimes the simplest things are overlooked. Still wish they'd let you search bottoms by rise too. So dumb that they don't.

@anon 3:38.... I ordered the Tight Stuff Tights and they were tight but I didn't think they were $135 (with tax) special so I took them back. Would have kept them if they had side pockets. Why have there been no 17inch crops with deep side pockets in full on luxtreme in years?! That's literally all i want!

Thank you @LLA that your pics include models!!! The floating pics are so unflattering not to mention a white garment on white background looks ridiculous and it's hard to see the necklines on tops. Yes, we are told to put the curser on the pic so we can see a model pic but why should we have to do that to get a proper look at the garment. I also hate that I can't get the name of the colour when I put my curser on the colour dot and that it doesn't automatically change the colour on the garment when I put my curser on the dot, you have to click the dot and what 30 seconds for the change to take place, oh yes, only up to three colour dots at one time. Lululemon doesn't know when to leave a good thing alone, i.e. speed short design! Sure a few tweaks would have been great on the old site but this new one is a big fail, so is this weeks upload.

I would not wear the palm print on my legs, it's a bit overwhelming for me. It's ok for tops, skirts and shorts. I can get tired of these big bold prints pretty fast though, and find them dated after a year or so.I know I'm adding to the chorus of the people unhappy with the website, but it's still irritating that I have to spend so much time on actions that were strait forward and quick before the overhaul. I'm a busy person and want to see at once what the garment looks like on the model, and what sizes it comes in. Thumbs down for the new website, definitely.The swim bra with the macrame back is absolutely beautiful, I ordered the black one hoping I'm not going get some strange looking tan on my back. It will be hard to replenish the sunblock under that weave.

Good lord, today's upload was so painful. It was the first time I've ordered on the new site and I HATED it. It was not an enjoyable experience and I don't know if I'm going to continue to purchase online if it's going to be like this. I did grab a few items to try. Those pace rivals in the space dye, beyond boundaries crop in tofino teal, the nimbus energy bra and rosewood spacedye CRB.

I think this is the most moderate looking release I have ever seen from lulu since I started following years ago. Colors, prints and styles (especially swim) awful imho. With just a few exceptions. So sad.

Is this the work of a new creative director??? I'm scared.

Didn't even bother checking for the upload...was reminded by the email hours later.

I love the look of the pretty lace speed track shorts... Sadly though, I returned this style already in another color because the bottom band cut into my thighs.. I honestly didn't think I had chubby thighs :(The other item that sparks my interest are the white inspire tights! Need to try in store and hope they aren't see-through!

I really strongly dislike the new website. I liked seeing all the colors an item was available in on the main page before and also liked reading the color's name on the main page. I cannot for the life of me read the review text without squinting. It is SO light. Also strongly dislike the floating product images. much preferred the shots of models wearing items. I find it much harder to locate an item I'd like to revisit on any given page. Are the various categories divided into subcategories anymore, like bras in light, medium, full suport? I miss that too. But that review text... I know my eyes are getting worse but I find it so frustrating.

The best way to deal with the crapoy website is not to buy anything. They knew we all would be hating it , that's why they shit down heylululemon at the same time I am going second week without purchases....hasn't happened in years...

I hate this new website! I gave them feedback on their Facebook page and they acted like it was my fault for not using Google Chrome to browse! Like really? How many Apple users are out there? It can't be just me. So annoyed I refuse to shop there unless they change it. I tried to muddle though the upload, but gave up after clicking a million times just to view different colors of an item. Over it. Too many other great brands out there

I would love to know how many online sales Lululemon has lost since the new website went live. I despise the new site and I refuse to buy online until they go back to the old site or upgrade this one. I hope you are listening LLL. Your bottom line will speak the truth soon enough if you keep on ignoring your customers.

Also hate the new website... If I click on an item all I get is 404 error, grr !! I upgraded the app and it's " ok" but I can't switch btw countries anymore and yes I have ordered from US AND CAN. LLL why are you making it so hard to take our money?? My last online order was April. 28.

I don't care for the new website. I didn't even check the upload from there, though I did look at your site LLA :)

I just went on to check a GC balance and that was easy enough (but I didn't shop). Funny that the banner on the GC page is a dude with a GC. Right, because most men are walking around with LLL GCs. Why does there need to be a person at all in the banner for a GC?

Unfortunately I conclude that men are behind the redesign of the website. Many men (not all) like overstimulation and women prefer simple and less visual clutter. The designers are catering to their own preferences and not truly thinking about the customer experience. I would think both genders would like to accomplish anything online in as few clicks as possible and not have to go searching (even on the same page, by scrolling) for the information or pictures.

I now really don't get this juxtaposition of the "look book" type photos on some pages with the floating clothes. I know there is a psychology to the floating clothes and not seeing a model in them right away--you have to hover or click to see the person--but it actually makes no sense. Having looked at the site for a couple of weeks, I have to say the floating clothes are a turnoff.

I guess LLL thinks shoppers will push past the visual noise and get used to the site. It seems that a lot of shoppers are going "can't be bothered" and therefore LLL does not get their money. And I'm not going to be bothered to go on FB, twitter or call them and complain (and it is very much a FW 'problem'). However, blogs like this are definitely a source of feedback for them. They are going to have to spend a little time searching and clicking to get it ;)

What is the point of the "find it in your store" on the app?? Once the item is sold out online, it goes away and you can't even search for it in stores! I decided I had to have the grey true self crop, after trying it on and being "whatever" about it, then getting the black and falling in love. Now it's only in my store in a 4, I need a 10. I go to the app... since the grey is sold out on line, it's taken off the app and I can't even search to see if I can find it in stores!!!????!!! That's insane. I am searching for it beCAUSE it's sold out on line and in my store! I read a rumor that it's in another store about 40 minutes away, so I will call when they open and see if they have my size. It's so silly. Apparently as long as it's still available to buy on line, you can search for it in stores. If it's sold out, you are on your own. Add this to the 100 reasons I hate the new website. I just hate it. click click click click click... I have to click to see every darn thing. I don't want to hover over everything to see how long the crops or how deep the neckline is on a model. I want to see all the colors, hover over a color to see it on a model, and click through to see all the sizes available. I am between sizes, so I have to click click click to see all colors available in two different sizes. PLUS, to add to my rant, anyone else opening a piece in a new tab, then having to refresh because the colors don't show up??? It says "4 colors" but there's no teeny tiny color dots. I have to refresh. Then squint to read it, click to drop down the description to see that there's a whole one word that appears, click to see more colors... ugh. I'm done. Shopping for Lulu is exasperating. I will stick to the store I think until they figure this crap out.

@Anon 4:49 PM I agree. I have been waiting literally summers now for a 17 inch pair of run crops with side pockets. The last pair of crops I got from Lululemon with good pockets were the Chase Me Crops from 3 or 4 summers ago. I also wish they would understand that for ladies like me that are not very tall, I can't wear most of the crops because they are pants on me, which gives me very little selection when it comes to crops. I feel like Athleta offers a better selection of crop styles then lululemon does, but I like Lulu fabrics much more.

The new website is horrible. Bad design. They put the reviews in such a light color text because they don't want us to read them! Most are bad!Lulu has seriously gone downhill. It's beyond obvious now, they've sold out. I'll get a few staple items as replacements, but they have seriously lost it. Gone. Done.

What's so aggravating is that as soon as they started putting the new website out there - and they flipped between the two for a few days - the bad reviews started coming into heylululemon, but instead of listening to their most eager fans, they ignored them and essentially turned off the feedback. I'm so sick of the arrogance of these people. When your biggest supporters are giving you constructive criticism - and people were fairly unanimous in their feedback - you need to listen to it.

On a related note, I'm seeing some really nice looking stuff on the Karma Athletics site. (Their site also needs work, unfortunately, but seems better than LLL's at this point.) Has anyone ordered from them? I'm wondering how the quality and sizing compare with LLL. Thanks!

@ anon 3:47 am - If you are on Snapchat (an app I find annoying af) they had the "designers" introduce the new website and it was a couple of women. I can believe it was women who came up with the scheme.

I thought this was a FABULOUS week! The paddlesuit is REALLY calling my name, I stupidly passed on the LS version back in Jan (I had it in my cart and everything!) and have regretted it ever since. Although I only go to the beach about once a year since I live in a landlocked state LOL. I just think it's the cutest thing to ever happen to swimwear. I will probably order it just to have for my beach vacas as a totally ridiculous item. I am IN LOVE with both the tofino teal and the space dye pace rivals. Which is AWESOME because I desperately needed another pair for race training and didn't like the pretty prism ones I tried last week.I am also definitely getting a festival bag, they are all really cute and I've had an eye out for a lulu bag I might want for months now. Could also see myself picking up either a pair of boom juice WU's (my fav color!) or some speeds in the pretty palm. Does anyone know what color would go well with this? Trying to determine if the red-ish color on the palms is boom juice or flashlight? I can see this being a really expensive week for me- I'm hitting up two stores this weekend so I'm hoping to see all this stuff in person and just not look at my total.

I don't like the new website at all either, it is definitely more time consuming and annoying, for sure, but it isn't going to stop me from ordering something if I really want it, and I have my doubts it's going to really stop others if they really want something too. I'm pretty sure Lululemon knows this, as with any other situation that we've been unhappy with in the past they still manage to do well despite that. In a way it's kind of hilarious that every time they do something we don't like we all threaten to stop buying, but Lululemon never seems to suffer from it and doesn't seem to care, yet we can't seem to get past thinking they do (or else we wouldn't be making these comments thinking they're listening and give a shit).

I think I'm finally over (it's been dwindling for sure since quality has been going down and prices have been going up despite the drop in quality) thinking that Lulu is something special compared with other companies, I do still love the clothes (not the company), but have just come to accept that Lululemon just seem to want to blend in with the rest and don't seem to want to be bothered with what it takes to keep it special (if they ever did...). I will continue to purchase, but I won't be as obsessive about it as I used to be, I'll be a lot more selective with my purchases (have been working on this anyway since price hikes/poorer quality), and I'll remember to expect them to be like any other company from now on. As for heylululemon, in a way I'm kind of glad it's gone, because honestly it just fed my Lulu addiction, so with it being retired I'm sure it will help with getting over my obsessiveness with Lulu. I'm kind of excited about thinking what I'll be able to do with all the extra spending money I'll have that won't be spent on Lulu - perhaps save up for vacations and more experiences rather than on more material things that I don't even really need anyway. Maybe this is a good thing for all of us if we're willing to accept it.

Just chiming in that I think the website is horrible also. It is SO much work to order anything. And so much work to even see anything. I agree with the previous comment that the find in store option is FANTASTIC except that it doesn't work when you most need it - when something is sold out! DUH!! Most of my complaints are the same as prior reviewers, but I will add... I was expecting a "quick view" feature, so when you hover over something you can see abbreviated info plus available colors & sizes. This is something pretty much all clothing/shoe websites have gone to and I can't believe this wasn't incorporated into such a major redesign. That, in combination with having to click so many more times to get where you need to be, just make this an awful lot of work. Also, the new android app just sucks. My favorite and most frequent way to shop was to use the mobile version of the site on my phone. Now, that is messed up and the app is clunky, slow to do anything, and generally frustrating.

BTW, Thank you for putting all the model-version pictures on here, LLA! I'm sure I'm not the only one who just checks here for new stuff instead of going to LLL's site. I'm sure the new site is a lot more work for you and I appreciate your effort!

It is hard to believe that after all the feedback from customers wanting to know the model's height,measurements and size that she is wearing in the photos that they release a new web design and fail to produce this information!!!! There is not much good to say about the new design. I don't mind the product ghost photos but they should not be the initial photos shown. I would much rather see that pic after I open the product page.

That was annoying too - as nothing was said about the webpage - just a limited of vocabulary of how cool the new website is. I can't believe half the stuff that gets past the top level management. It's like a free for all over there.

They continue to alienate the very customers that made them successful. They also seem to be going after a younger college age crowd while forgetting that it's us older fit women who are done raising kids that have ALL the extra spending money now.

Honestly, I have to add my two cents and say that I, too, HATE the new site and just can't be bothered with it now. I used to pull up the LLL web site no less than 20 times a day on my phone since I was (keyword... 'was') so obsessed. Now my interest is mostly in what's being offered in the BST group or other online sites. I can't be bothered with and support LLL's design changes as well as business decisions (eliminating heylululemon). Done.done.done... time to cut my losses and move on. I MIGHT purchase something now and then but it will be SIGNIFICANTLY less than my usual 3-4 items/week!

I Love the white and grey inspires might need those when they come to the us. I am tempted to buy the space dye pace rivals it looks lighter in color than the power y I have. I hate the new website too but the mobile is nice to order things from other stores. I had to buy all the tied up tank! It's so soft I love it!

anon 8:43 - the model's height, size and name (lol!) is available. you have to click on the white + on the left of the second or third pic of an item.

I really don't like the new website. Too much clicking, scrolling and hovering is needed. The fact that I can't see all the colours (and their names) of an item on the main page is annoying. And the floating images are starting to drive me insane, it's so weird looking uh. I will be buying less online for sure and when I need to, I will use the Apple app. It's making me mad that they will probably leave it as is even with all the bad comments from us.

I have not shopped at lulu in such a long time. the last time I shopped was at my local store on 5th ave in NYC.I got a purple headband. I looked at the new site briefly and didn't mind the look of it but have to admit that I didn't do a lot of searching or browsing.

@LLA 7:41, am not on Snapchat. Interesting re: Women designers did this. I can believe it and too bad because I would love to applaud them. I guess they are after a different audience. They have completely missed the boat on a seamless experience. I like Hemm.ca website which is more modern but similar to LLL old site. Anyway, I will look at the LLL site for some reference still but probably much less than I used to. I'm not even a once a day checking person. I do enjoy your blog though, appreciate your efforts and keeping us informed!

Chiming in on the new website, as my day job is an eCommerce manager in a completely different industry but I would like to share where I think they went wrong.

1. They clearly did not do any user cases or not enough when planning the redesign. User cases is basically where you survey both site "power users" and "occasional users" on how they use the site and what site uses are the most important to them. Not to get too nerdy but, there are so many things here they could have very easily picked up on had they created user cases (models vs floating product pictures, in line filtering, previewing all colors and seeing the names before clicking on a product, etc.). Also including in user case development is finding out what site improvements would be the most important to your user base.

2. They did not complete adequate cross browser testing prior to launching the site. Prior to major site releases, its standard in the ecommerce field to have a quality assurance company run through your whole site (or the parts of it that are changing) across multiple devices and browsers. Saying the site only works on Chrome is BS. I could understand if you were using a really old version of Internet Explorer (which is the most "buggy" browser), but Safari on a MacBook, iPad, etc. is a major browser and should never be neglected in testing.

3.They didn't provide customers adequate information on how to use the new site. For example, a best practice is to offer whats called an overlay, which is basically an in window popout, that educates users on new features by basically pointing to them and providing commentary on how they work. For example you can still filter bras by support but they hide that filter at the top and it takes some digging/trial and error to find it. I am sure they are seeing an a decrease average time on site, because people are leaving the site because they don't want to be hasselled with trying to find how to do things on the new site.

I could go on and on but those are my top 3!

On a side note, I need that Space Dye Camo Alberta Lake Fresh Teal Define more than I need oxygen!!!!! Hope it comes to the US next week!

OMG. Re: model name, height & size - there are two models who I guessed were about my height so I could gauge how something would fit. Turns out they are 6+" taller than me (I'm 5'3"). And those are the "short ones". I know most retailers do this but no wonder I end up with things that don't fit anything like they look like they do online.

@ anon 9:48 am - you totally have to develop a "lulu eye" when you translate how something looks on the models to your own body. They models are super tall and have a very "athletic" bust. That is why the educator photos come in so handy since they tend to be shorter and curvier than the lulu models. Most things look very meh on the models but often lots better on regular people. That is the opposite of what I have found with Athleta - their stuff looks fab on their models and crappy on me. :P

@ anon 5:34 pm - Super interesting comments!! E-commerce has always been a weak spot for lululemon. I don't know if it's because it's not a priority at the company or Canada doesn't have the same tech talent pool to pull from that the US has. The web re-design is way overdue, too. I think they were promising a new look last summer or fall.

Thanks @Anon May 18, 5:35p.m. Your comments are spot on. Doesn't it blow your mind that this company and the "new hires" responsible for their digital content did not have the wisdom to do what you made reference to in your 3 points. What's next for this company who refuses to listen and take feedback from it's customers on major decisions being made. It is no secret in the business world that Lululemon has a phenomenal loyal client base so why does this new management continue to ignore us when making critical decisions that could have benefited hugely with our input? Not Good Business Mr. Potdevin.

About Me

For 18 years I was an electrical engineer working in communications satellite system engineering. I've worked at Boeing, Booz, Allen & Hamilton, and General Electric. For the past ten years I've been a stay at home mom who keeps busy volunteering in my community and chauffeuring my three children to their activities. I live in Orange County, California.

The inaugural Sea Wheeze inspired me to take up running two years ago. I have completed ten half marathons and have three more scheduled for 2015. I mostly run these days but also go to the gym ~3-4 days a week for spin class, weight lifting, and cardio.

I discovered Lululemon six years ago and really liked the fit and performance of the clothes. I do check out other brands so if you would like me to review your product please contact me.

If you would like to contact me, my email address is lululemonaddict@gmail.com.