Delivery and Payments

Delivery terms

GeneralAll our brands are labeled according to EU
standards. MDMS Sheets are available on cosmetic products upon request.

OrderingWe mainly encourage our customers to order
through our web store. However, in the case that you will need more assistance,
you can email your order or call the office during office hours (mon-fri 9-16
finnish time)

DeliveryDeliveries go straight to your door by Post
Nordic (DPD).

Delivery ChargesDelivery Charges will be added to your
order according to size and weight.

Delivery time Order will be delivered with courier within the next 4-9 business days. DPD
Courier will call you in advance to schedule delivery time.

In the case that the delivery will be late for
some reason, the office will contact the client by email or phone.

WarrantyAll of our brands have manufacturer's
warranties, in the case that the product is used according to manufacturer's
instructions.

In the case that there is a fault in our
product, please contact the office immediately.
All returns under warranty and replacements are tied to the price of the
product.

Seller does not take responsibility to any
additional charges.Return PolicyAll returns need to be agreed with

Return policy does not include opened or used
cosmetic products

Faulty productFor all questions, please contact the office.

Payment
options

Bank / wire transferOnce you submit your order, we will send an
invoice to your email. You can print the invoice and proceed with the payment
at your convenience within 7 days. Please use the order number as payment
description. The order will be shipped as soon as we receive your payment.

Accepted payments are: Visa, Visa
Electron, or MasterCard
Royal Pink Ltd. will act solely as the marketer of products and services, and
will provide the products to the buyer. Whether paying by Visa, Visa Electron,
or MasterCard, Paytrail Ltd. will be responsible for any claims.

Paytrail Ltd acts as a Visa, Visa Electron, or MasterCard payment to the seller
of products. Transactions are made between the customer and Paytrail Oy. The
seller is responsible for all trade-related obligations. Paytrail Oy is the
recipient.

Payment is made by the customer, through the
payment service of Luottokunta (digital form). Product will be paid
immediately. Postage, packing and handling charges are added to the order's
total.

Online Payments
Payment is made by the customer using the bank's online payment form. Product
will be paid for immediately. Postage, packing, and handling charges are added
to the order's total.

Klarna LASKU / Klarna TILI (not possible for companies)
Invoices are delivered to the residence. Private customers may choose to do
partial payments through Klarna TILI services. Handling, packaging and shipping
are added to your order total. Invoice payment matters can be handled
through Klarna Oy customer service on weekdays from 09:00 - 18:00.
There telephone number is: 09 - 425 99 771. You can find more information
about Klarna LASKU/Klarna TILI the service at the following links: Klarna LASKU
/ Klarna TILI
Royal Pink Oy charges €3,95 for the Klarna LASKU payment option.

JOUSTO Invoice and installment payments (not possible for companies)
Buy our products easily and safely through the JOUSTO Invoice or JOUSTO hire
purchase. Service is provided by domestic JOUSTO Payment. The JOUSTO Invoice
has a 14-day period for payment (invoice payment is 4.90 €) and JOUSTO hire
purchase max. The 12-month period for payment has an invoice fee 4,90 €, and a
monthly interest rate of 2.42%. Choose the shopping cart payment method JOUSTO.
For more information, visit www.jousto.com.

Collector Invoice / Partial payment (not possible for companies)
You can buy and pay for your products safely through the Collector, for more
information please visit: www.collector.se/fi