Within two years of joining the Parks, Executive Director Kenneth Victor was able to turn what was once a two-star rated building into a CMS five-star care center. His first areas of focus were on customer service and regulatory compliance, resulting in an overall improvement in quality measures, which is also at a five-star rating. “By focusing on customer service, our staffing improved, thereby resulting in greater quality measures and regulatory compliance,” said Ken. “Through better customer service, we were able to be more responsive to the needs of our residents and their families. We focused on RN staffing and maintained strong stability in our nursing management roles, as well as social services and business office.”

Reaching a five-star rating on its own is already an outstanding accomplishment, but to achieve this within a couple of years and from one end of the scale to the other is incredible; a true representation of the Parks’ commitment to providing the best possible care to those they serve on a daily basis.

Ken also commented on his caregivers’ mindsets shifting to be more forward-thinking and able to respond proactively to the patients and residents in their care center. “By continually being forward-thinking and forward-moving, we’re able to evaluate our greatest areas of opportunity while constantly focusing on quality measures from a direct-care perspective,” Ken told us. “Our families and residents are so proud. Employees tell me that they have a sense of pride when they wear their name badges outside of our building. That makes me excited to see the progress we’ve made and be able to recognize them for these achievements.”

Additionally, we learned that the Parks Healthcare is in the process of being certified by the Joint Commission, and that in the midst of all this success, they’ve been operating with a quarter of their building out of service due to damages from Hurricane Irma that are currently being repaired.

Centers for Medicare and Medicaid Services (CMS) created the five-star quality rating system to help families and caregivers compare post-acute providers more easily. CMS uses an overall scale of one to five stars, and a separate rating for each of the following three sources of information: Health Inspection ratings that contain information from the last three years of onsite inspections, including standard surveys and complaint surveys; Staffing which is rated on the number of hours of care on average provided every day, by nursing staff, to each resident and their level of need; and lastly, the Quality Measures rating which evaluates information on eleven different physical and clinical measures for patients and residents.

For Consulate Health Care, a national leading provider of senior healthcare services and the largest post-acute provider in Florida, achieving this national recognition proves their dedication to caring for patients and residents like family, while living out their mission of “Providing Service with Our Hearts and Hands”.

About Parks Healthcare and Rehabilitation Center

Parks Healthcare and Rehabilitation Center is a place to get better, a place for living. As a 120-bed skilled nursing center, located at 9311 South Orange Blossom Trail, Orlando, FL 32837, and a proud member of the Consulate Health Care family, their culture creates a community where Consulate staff cares for patients and residents like family, not because it’s their job, but because it’s their calling. From 24-hour skilled nursing and short-term comprehensive rehabilitation services, to pulmonary, neuro and wound care, Parks Healthcare is committed to meeting the healthcare needs of Orlando and the surrounding communities. Please visit theparkshealthcare.comto learn more about how Consulate Health Care is achieving faster recoveries through better care.

Subscribe

RSS Feed

The Consulate News & Media Center is a place for company news, stories, and respectful dialogue between the company and fellow staff members, residents and potential residents, their caregivers, and anyone interested in learning more about Consulate Health Care.

It is our goal is to encourage rewarding participation in the community while preventing misuse. Additionally, it is our responsibility to be mindful of the highly regulated nature of the healthcare industry which prevents us from discussing certain topics including legal and regulatory matters. Please do not take any of the information within the News & Media section as a substitute for professional medical advice.

Discussion Guidelines

Please read and adhere to the following discussion guidelines in order to help us foster an environment that is both respectful and engaging.

Be Responsible: Bear in mind that all information disclosed on the platform may become publicly available. Please exercise caution when commenting or disclosing potentially identifiable information.

Be Sensitive To Cultural Differences: Consulate Health Care is an organization comprised of talented people from all over the world. What may be acceptable or appropriate in one of our locations could be offensive to community members from other countries.

Add Value: When posting, comment on your area of expertise and provide unique, individual perspectives. Always do you best to post meaningful and respectful comments.

Confidential Information: Confidential information including but not limited to personal health information, regulatory information, and legal matters will not be permitted on the platform.

Solicitations: Commentary that shares unsolicited products, services, or content may be found in violation of the Rules of Engagement and removed without warning. Each commenter agrees to be subject to a comment moderation process when posting.

Reporting Misuse: We hope and expect that users will honor the Rules of Engagement. However, if you believe any post is in violation of these rules, you can submit a notification at the bottom of any post for review.

Modifications: Consulate reserves the right to modify or close access to and functionality of the site at its discretion and will update this policy regularly to comport with the law.

Posting times and unpublished posts: Posted comments will be moderated, and if approved, published with in 48 hours. Comments that are not acceptable according to our Rules of Engagement will not be published and will be reported to our Legal team for further review. Consulate Health Care reserves the right to remove any comment that does not conform to the policy.

Rules of Engagement

The Consulate News & Media Center is a place for company news, stories, and respectful dialogue between the company and fellow staff members, residents and potential residents, their caregivers, and anyone interested in learning more about Consulate Health Care.

It is our goal is to encourage rewarding participation in the community while preventing misuse. Additionally, it is our responsibility to be mindful of the highly regulated nature of the healthcare industry which prevents us from discussing certain topics including legal and regulatory matters. Please do not take any of the information within the News & Media section as a substitute for professional medical advice.

Discussion Guidelines

Please read and adhere to the following discussion guidelines in order to help us foster an environment that is both respectful and engaging.

Be Responsible: Bear in mind that all information disclosed on the platform may become publicly available. Please exercise caution when commenting or disclosing potentially identifiable information.

Be Sensitive To Cultural Differences: Consulate Health Care is an organization comprised of talented people from all over the world. What may be acceptable or appropriate in one of our locations could be offensive to community members from other countries.

Add Value: When posting, comment on your area of expertise and provide unique, individual perspectives. Always do you best to post meaningful and respectful comments.

Confidential Information: Confidential information including but not limited to personal health information, regulatory information, and legal matters will not be permitted on the platform.

Solicitations: Commentary that shares unsolicited products, services, or content may be found in violation of the Rules of Engagement and removed without warning. Each commenter agrees to be subject to a comment moderation process when posting.

Reporting Misuse: We hope and expect that users will honor the Rules of Engagement. However, if you believe any post is in violation of these rules, you can submit a notification at the bottom of any post for review.

Modifications: Consulate reserves the right to modify or close access to and functionality of the site at its discretion and will update this policy regularly to comport with the law.

Posting times and unpublished posts: Posted comments will be moderated, and if approved, published with in 48 hours. Comments that are not acceptable according to our Rules of Engagement will not be published and will be reported to our Legal team for further review. Consulate Health Care reserves the right to remove any comment that does not conform to the policy.