Sunday, October 07, 2018

Update on server outage

As we are working to rebuild our server in a new location, we have requested our clients provide us with registrar logins so that we can change DNS and bring their websites back online one by one. Some of our client websites will be rebuilt by hand, others restored from backups (if you hired us to back up your website, that is). If rebuilt by hand, your site will be rolled with your core contact information and articles, but you may need to log in to fine-tune your content, including your About / Qualifications page as well as credential / seals.

A preliminary analysis of the breech has determined that the old iWare database – based websites were possibly the exploit used to access the server during the DDOS attack, therefore none of those websites will be migrated to the new server. If we have previously upgraded your website to a flat file based CMS in the past 4-5 years, you have nothing to worry about — your site will come up as soon as we place it and update the DNS. If you still have one of the old iWare websites, please contact Grassfrog to discuss your website options.

Barring any unforeseen issues, the new websites are scheduled to start relaunching this coming week.
Thank you for your patience.