Pay & Personnel Center, Customer Care Branch

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

Per ALCOAST 497/14 (Para. 3), customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office cannot resolve it, the P&A Office is to contact the servicing SPO. If the serving SPO cannot resolve the issues, the SPO will contact PPC. Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the serving SPO, AND contact the servicing SPO Chief to inform them that the ticket was rerouted.

Announcements

Direct Access Outage Scheduled 07 August 2015

Direct Access will be shutdown from 0600 to 1800 (CDT) on Friday, 7 August 2015. The system must be taken offline in order for Commandant (CG-631) to perform a disaster recovery test. Completion of this test is required for Federal Information Security Management Act (FISMA) compliance. Conducting a disaster recovery test requires government and contractor staff to be on-site for the test duration, thus it must be conducted during a work-day.

July End-Month Payroll Processing Complete

"Payslips" for 31 July pay day posted in Direct Access. Report any discrepancies through the P&A Office (Admin) to the SPO. If SPOs cannot address or need assistance, the SPO will submit trouble ticket. Payslips can be accessed via the Self-Service "View" menu. Refer to this guide for an overview of the new payslip.

Schedule for TPAX and Web TPAX Server Maintenance

In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.

Customer Service Hours and Weekend Staffing Schedule

Per ALCOAST 497/14 (Para. 3), customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office cannot resolve it, the P&A Office is to contact the servicing SPO. If the serving SPO cannot resolve the issues, the SPO will contact PPC. Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the serving SPO, AND contact the servicing SPO Chief to inform them that the ticket was rerouted.

*April and October are PPC reserve training/admin weekends. Phones will not be monitored.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

What is three plus one?

Do not enter:

Can Your Supervisor, PAO or AO Help? Many issues can be resolved at the unit or SPO level.Please check with your supervisor, SPO Payment Approving Official (PAO), or for travel related issues, your Travel Approving Official (AO) for assistance before submitting a trouble ticket.

A separate ticket or email is required for each issue or individual affected by an issue. Do not submit tickets or emails with multiple members listed.

Review the list of DA 9.1 Known Issues before submitting a trouble ticket for a Direct Access/Global Pay problem.

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Employee ID #:

Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.

E-Mail:

First Name:

Last Name:

Title, Rate or Rank:

Daytime Telephone:(Include area code & ext.)

Member/Employee InformationWho is this ticket for?

Same as contact information?

Employee ID #:

First Name:

Last Name:

Problem/Issue Information

User Rolefor this issue:

Category:

Type:

Reason:

Travel Order Number:(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report requestNote: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note:
. Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

Tech Refresh User Guides

The Tech Refresh is series of technology refresh projects designed to facilitate the transition to the newer version of PeopleSoft software (Migrating from version 8.0-"Direct Access I" to version 9.1- "Direct Access II"). This transition will culminate with the implementation of PeopleSoft Global Payroll replacing the Joint Uniform Military Pay System (JUMPS).