About Upgrades to Unity Connection 9.1

During the upgrade process, you choose whether to restart to the inactive partition after completing the upgrade sucessfully. If you choose to restart, after completing the upgrade process, Unity Connection automatically restarts running the upgraded version of Unity Connection. If you choose not to restart, you must manually switch to the upgraded version after the upgrade process is completed.

The following considerations about upgrading a Unity Connection server to version 9.1:

If you have never upgraded Unity Connection before, the upgrade copies the new version to an empty partition.

If you have upgraded the Unity Connection server before, the upgrade copies the new version to the inactive partition, which usually contains a version of Unity Connection older than the version that is running on the active partition. (If you previously upgraded to a later version and then reverted to the older version, the inactive partition includes a version of Unity Connection later than the version that is currently running.) The software that was on the inactive partition before you started the upgrade is overwritten.

Depending on your current version, you may be required to upgrade twice to reach the desired version. In that case, the current version is no longer available when the upgrade is complete because the partition that contains the current version will be overwritten by the second upgrade.

Installing the software upgrade requires approximately two hours for each server. When upgrading a Connection cluster, an upgrade requires approximately four hours.

Switching to the upgraded software requires a few minutes.

Status of Unity Connection Features During an Upgrade from Unity Connection 9.0 to Unity Connection 9.1

During an upgrade from Unity Connection 9.0 to Unity Connection 9.1, if you do not have a cluster, Unity Connection is completely disabled for the entire duration of the upgrade.

If you are upgrading a cluster, the upgrade starts on the publisher server. Unity Connection functionality on the publisher server is completely disabled for the entire duration of the upgrade. Note the following about the functionality that is available on the subscriber server while the publisher server is being upgraded:

If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages, but the messages are not immediately delivered to user mailboxes.

Unity Connection users can use the telephone user interface (touchtone conversation) to listen to messages that are left before you start the upgrade. However, users cannot listen to messages that are left during the upgrade, and Unity Connection will not always retain the status of messages. For example, if a user plays a voice message during the upgrade, the message may be marked as new again after the upgrade. If a user deletes a message, the message may reappear after the upgrade.

If Unity Connection users use the touchtone conversation to change their user preferences or other settings during the upgrade, their changes will probably be lost. (There are brief periods during the upgrade when changes are saved, but identifying those periods is difficult at best.)

Cisco Unified Operating System Administration is available, but other administration user interfaces, for example, Unity Connection Administration and Cisco Unity Connection Serviceability, are not available. In addition, custom administration interfaces that were developed by using the Unity Connection administration API are also not available.

Intrasite and intersite networking is disabled for the duration of the upgrade. Directory changes made on other nodes in the network are not replicated to the server or cluster that you are upgrading until after the upgrade is complete.

When the upgrade of the publisher server is complete, full functionality is restored on the publisher server.

When you start the upgrade on the subscriber server in a cluster:

Messages that were left on the subscriber server are copied to the publisher server, and the publisher server begins to deliver the messages to user mailboxes.

Unity Connection functionality on the subscriber server is completely disabled for the entire duration of the upgrade.

While the subscriber server is being upgraded, messages that are left on the publisher server are delivered to user mailboxes on the publisher server. When the upgrade of the subscriber server is complete, the messages are replicated to the subscriber server and are delivered to user mailboxes on the subscriber server. If single inbox is configured, messages are synchronized to Exchange after they are delivered to user mailboxes. If a large number of messages were left during the upgrade, there may be a significant delay before message delivery, replication, and synchronization with Exchange.

Features that You Must Reconfigure When You Upgrade from Unity Connection 9.0

Unity Connection 9.1 included enhancements to the following features, which are now among the features in Unity Connection unified messaging:

Accessing Exchange email by using text to speech.

Accessing Exchange calendars by phone, which allows you to hear a list of upcoming meetings, send a message to the meeting organizer or the meeting participants, and so on.

Importing Exchange contacts, which can be used in Unity Connection personal call transfer rules and when users place outgoing calls by using voice commands.

If you are upgrading from Unity Connection 9.0 and if Unity Connection is accessing Exchange email, calendars, or contacts, the features stop working until you reconfigure them. The task list tells you when in the upgrade process to reconfigure these features.

Task List for Upgrading Unity Connection 9.0 Software to the Shipping 9.1 Version Without a Unity Connection Cluster

Do the following tasks to upgrade an existing Unity Connection 9.0 server to the shipping 9.1 version when no Unity Connection cluster is configured.

1. If you are upgrading Unity Connection 9.0 on a Cisco MCS 7825-H3 server or the equivalent HP DL320G5: Confirm that you have a 128 GB or larger USB flash drive or external hard disk.

During the upgrade, disk drives in the Unity Connection server are converted from hardware-based RAID to software-based RAID. Before the RAID conversion, the USB drive is reformatted, and data and voice messages on the Unity Connection server are copied to the drive. After the RAID reconfiguration, data and voice messages are copied back to the disk drives in the Unity Connection server.

Caution Do not use a USB drive that contains data that you want to keep. During the upgrade, the USB drive is reformatted, and all existing data on the drive is destroyed.

Caution When languages other than English-United States are installed and in use on the Unity Connection server, you must install the Unity Connection 9.1 versions of the same languages later during the upgrade. Otherwise, the Unity Connection conversation will not function properly for all users.

9. If you are upgrading during nonbusiness hours: Run the CLI command utils iothrottle disable to speed up the upgrade.

In an effort to prevent upgrades from adversely affecting system performance during business hours, the upgrade process is throttled and may take several hours to complete. If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required for the upgrade to complete but adversely affects Unity Connection performance. For more information, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

If you are installing Japanese and you want Cisco Unity Connection Administration to be localized, you must also install the Cisco Unified Communications Manager Japanese user locale. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

If you are installing other languages and you want the Cisco Personal Communications Assistant to be localized, you must also install the corresponding Cisco Unified Communications Manager user locales. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

14. If you are upgrading from Unity Connection 9.0 to the shipping Unity Connection 9.1 version, and if any of the following are true: Configure unified messaging, or review and update unified messaging settings, as applicable.

– You were using text to speech to access Exchange email before the upgrade.

– You were accessing Exchange calendars by phone before the upgrade.

– You were using Exchange contacts for personal call transfer rules or voice commands before the upgrade.

Task List for Upgrading Unity Connection 9.0 Software to the Shipping 9.1 Version in a Unity Connection Cluster

Revised December 13, 2013

As the upgrade software is installed, the publisher and subscriber servers continue answering calls and replication occurs. After the upgrade is complete, you switch the two servers, one at a time, to the upgraded software.

Note The following details about how Unity Connection functions during the switch:

When you switch the publisher server to the upgraded software, the subscriber server answers all calls, but replication does not occur and messages may not be available.

When you switch the subscriber server to the upgraded software, the publisher server answers all calls, but replication does not occur and messages may not be available.

About 15 minutes after both servers are switched to the upgraded software, both servers answer calls, replication resumes, and messages are available.

Note The following considerations about the upgrade process:

Messages that are recorded while switching to the upgraded software are not replicated. This means that, depending on the Unity Connection server that is accessed, a user may briefly not be able to retrieve new messages. After the upgrade process is complete, messages are replicated. When replication is complete, all messages are available regardless of which Unity Connection server is accessed.

MWIs and notifications may not be sent. MWIs and notifications synchronize only after the upgrade process is complete.

Do the following tasks to upgrade the publisher and subscriber servers in a Unity Connection 9.0 cluster to the shipping Unity Connection 9.1 version.

1. If you are upgrading Unity Connection 9.0 on a Cisco MCS 7825-H3 server or the equivalent HP DL320G5: Confirm that you have a 128 GB or larger USB flash drive or external hard disk.

During the upgrade, disk drives in the Unity Connection server are converted from hardware-based RAID to software-based RAID. Before the RAID conversion, the USB drive is reformatted, and data and voice messages on the Unity Connection server are copied to the drive. After the RAID reconfiguration, data and voice messages are copied back to the disk drives in the Unity Connection server.

Caution Do not use a USB drive that contains data that you want to keep. During the upgrade, the USB drive is reformatted, and all existing data on the drive is destroyed.

2. If you are upgrading to Unity Connection 9.1: Confirm the status of publisher and subscriber servers as active. To confirm the server status, navigate to Cisco Unity Connection Serviceability> Tools> Cluster Management. In addition, you need to confirm the running state of database replication, run the CLI command show cuc cluster status . For more information, see the applicable section in the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html

Note • The status of publisher server should be primary and subscriber server should be secondary.

You should always upgrade the publisher server first, and then the subscriber server.

Caution If languages other than English-United States are installed and in use on the Unity Connection server, you must install the Unity Connection 9.1 versions of the same languages later during the upgrade. Otherwise, the Unity Connection conversation will not function properly for all users.

10. If you are upgrading during nonbusiness hours : On the publisher server, run the CLI command utils iothrottle disable to speed up the upgrade.

In an effort to prevent upgrades from adversely affecting system performance during business hours, the upgrade process is throttled and may take several hours to complete. If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required for the upgrade to complete but adversely affects Unity Connection performance. For more information, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

Caution You cannot disable throttling while an upgrade is running. If you decide to disable throttling after you start an upgrade, you must stop the upgrade, disable throttling, and restart the upgrade from the beginning.

11.Upgrade the Unity Connection software on the publisher server. See the applicable section:

If you are installing other languages and you want the Cisco Personal Communications Assistant to be localized, you must also install the corresponding Cisco Unified Communications Manager locales. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

22. If you are upgrading from Unity Connection 9.0 to the shipping Unity Connection 9.1 version, and if any of the following are true: Configure unified messaging, or review and update unified messaging settings, as applicable.

– You were using text to speech to access Exchange email before the upgrade.

– You were accessing Exchange calendars by phone before the upgrade.

– You were using Exchange contacts for personal call transfer rules or voice commands before the upgrade.

Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel. Statement 88

Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94

Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards. Statement 117

Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001

Warning Read the installation instructions before connecting the system to the power source. Statement 1004

Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:• This unit should be mounted at the bottom of the rack if it is the only unit in the rack.• When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.• If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006

Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Statement 1015

Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017

Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023

Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024

Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030

Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040

Caution You must remove existing hard disks and install exactly as many hard disks as you remove, or Cisco Unity Connection installation will fail.

a.Make note of the current locations of the hard disks in the server, including which hard disk is in which hard disk slot. If the replacement fails and you want to revert to the current configuration, you must put the existing hard disks back into their current locations.

b. Remove the drive trays from the server.

c. Remove the old hard disks from the drive trays.

d. Insert the new hard disks into the drive trays.

e. Reinstall the drive trays in the locations that you made note of in Step a.

Step 4Reattach the cover.

Upgrading Unity Connection 9.0 Software to the Shipping 9.1 Version from a Local DVD

Revised March 5, 2013

To upgrade Unity Connection from a local DVD, you can do either of the following:

Use a DVD shipped from Cisco.

Download a signed .iso file from Cisco.com, and burn a disc image of the downloaded software. Burning a disc image extracts the files from the .iso file that you downloaded and writes them to a DVD.

Warning Unity ConnectionBe aware that when you mount an ISO file through the VM console, VMware does not eject the disc at the end of the install process.

Caution If you are upgrading a cluster, do not start the upgrade on the subscriber server until after the upgrade of the publisher server is complete, or all Unity Connection functionality on both servers will be disabled until the upgrade of the publisher server completes. In addition, the upgrade of the subscriber server will fail, and you will have to upgrade the subscriber server again.

To Upgrade Unity Connection 9.0 Software to the Shipping 9.1 Version from a Local DVD

Step 1 Insert the DVD that contains Unity Connection into the disc drive on the Cisco Unity Connection server.

Step 2 Sign in to Cisco Unified Operating System Administration.

If you are upgrading the subscriber server in a Unity Connection cluster, you can only access Cisco Unified Operating System Administration by browsing to:

Step 7 Select the upgrade version that you want to install, and select Next . The upgrade file is copied to the hard disk on the Unity Connection server. When the file is copied, a screen displays the checksum value.

Step 8 Verify the checksum.

Step 9 On the next page, monitor the progress of the upgrade.

If you lose your connection with the remote server or close your browser during this step, you may see the following message when you try to view the Software Installation/Upgrade page again:

Warning: Another session is installing software, click Assume Control to take over the installation.

To continue monitoring the upgrade, select Assume Control .

You can also monitor the upgrade by using the Real-Time Monitoring Tool.

Step 10Select Next .

Note • For without a Unity Connection cluster, you can select either the manual switch version or the automatic switch version option.

For a Unity Connection cluster, you need to select the manual switch version option,

During the initial phase of the upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with information on the progress of the upgrade, but updates stop after the server automatically restarts for the first time. To determine when the upgrade is complete, view the console for the Unity Connection server: the console screen displays a message indicating that the installation is complete, and the login prompt for the command-line interface appears.

Step 11 To verify the success of the upgrade, run the CLI command show cuc version . The upgrade succeeded if the active partition has the upgraded version and the inactive partition has the old version.

Upgrading Unity Connection 9.0 Software to the Shipping 9.1 Version from a Network Location

To upgrade Unity Connection from a network location, you must download a signed .iso file from Cisco.com, and copy the .iso file to an FTP or SFTP server. Unity Connection does not allow you to upgrade by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded .iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade by using software that has been tampered with.

Caution If you are upgrading a cluster, do not start the upgrade on the subscriber server until after the upgrade of the publisher server is complete, or all Unity Connection functionality on both servers will be disabled until the upgrade of the publisher server completes. In addition, the upgrade of the subscriber server will fail, and you will have to upgrade the subscriber server again.

To Upgrade Unity Connection 9.0 Software to the Shipping 9.1 Version from a Network Location

Step 1 Copy the upgrade file to a folder on an FTP or SFTP server that the Cisco Unity Connection server can access.

Step 2 Sign in to Cisco Unified Operating System Administration.

If you are upgrading the subscriber server in a Unity Connection cluster, you can only access Cisco Unified Operating System Administration by browsing to:

Step 5 In the Directory field, enter the path to the folder that contains the upgrade file.

If the upgrade file is located on a Linux or Unix server, you must enter a forward slash (/) at the beginning of the folder path. (For example, if the upgrade file is in the upgrade folder, you must enter /upgrade .)

If the upgrade file is located on a Windows server, you must use the applicable syntax for an FTP or SFTP server such as:

The path must begin with a forward slash (/) and contain forward slashes throughout instead of backward slashes (\).

The path must start from the FTP or SFTP root folder on the server and must not include a Windows absolute path, which starts with a drive letter (for example, C:).

Step 6 In the Server field, enter the server name or IP address.

Step 7 In the User Name field, enter the alias that will be used to sign in to the remote server.

Step 8 In the User Password field, enter the password that will be used to sign in to the remote server.

Step 11 Select the upgrade version that you want to install and select Next . The upgrade file is copied to the hard disk on the Unity Connection server. When the file is copied, a screen displays the checksum value.

Step 12 Verify the checksum.

Step 13 On the next page, monitor the progress of the upgrade.

If you lose your connection with the remote server or close your browser during this step, you may see the following message when you try to view the Software Installation/Upgrade page again:

Warning: Another session is installing software, click Assume Control to take over the installation.

To continue monitoring the upgrade, select Assume Control .

You can also monitor the upgrade by using the Real-Time Monitoring Tool.

Step 14 Select Next .

Note • For without a Unity Connection cluster, you can select either the manual switch version or the automatic switch version option.

For a Unity Connection cluster, you need to select the manual switch version option,

During the initial phase of the upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with information on the progress of the upgrade, but updates stop after the server automatically restarts for the first time. To determine when the upgrade is complete, view the console for the Unity Connection server: the console screen displays a message indicating that the installation is complete, and the login prompt for the command-line interface appears.

Step 15 To verify the success of the upgrade, run the CLI command show cuc version . The upgrade succeeded if the active partition has the upgraded version and the inactive partition has the old version.