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Our room was set up with a little kitchen area... - Review of Furama Chiang Mai

Hotel short drive from airport.The worst aspect of the stay was the chaos at breakfast time. There were far too many people for the seats available. There were insufficent plates, cups and glassesA clean room but towels very thin. There was a distinct smell from either the drains or the air conditioning and we were on 16th floor.Our room was set up with a little kitchen area with sink and loads of cupboards but no crockery, cutlery or microwave!One of the lights did not work when we got into the room but it was fixed within 5 mins when it was reported.Room looked out over waste/marshy ground.It is a bit out of town and although we were told you could walk in there were no pavements/sidewalks on the main road.

Stayed November 2013, traveled as a couple

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Ask CB42022 about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I am writing to apologize for the inconvenience you have experienced as the result of lacking the equipment and facilities in the hotel. that should be provided for the value guest and make you feel unsatisfied.

There is simply no excuse for what transpired. As a hotel, we take pride in providing the efficient service. However, that is not what you experienced and for that we must apologize. Please be assured that the matter is taken very seriously and appropriate actions were taken to avoid future re-occurrence of this matter.

Once again, please accept our apologies. And please do not hesitate to contact me or my colleague if you need any future assistance.

With kind regards,

Manlika ThatsanaphakAssistant Front Office Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I've stayed in all sorts of hotels, in ranging from the very cheap ($30/night) to the very expensive ($300/night). Furama was simply the worst of them all.

It claims to be a 4 star hotel, but it is a 2 star at best.

Good:-Rooms are big-Easy walk to Nimmanhaemin neighbourhood

Bad:

Check-In - We were told that they were sold out of the room we booked on Expedia, so they made us wait, then "upgraded" us to an Executive Suite.

Concierge - We asked about visiting the Doi Suthep temple. Instead of providing us options, they directed us to the Travel company they're linked to, who quoted us 400 Baht for a round trip. We did our own research online, and found out that there's a public taxi option that costs a lot less (less than 100 Baht).

Wi-Fi - They neglected to provide the wifi login/password with our room keys. I called to ask for it, I was instructed to return to the front desk. Every other hotel is capable of providing this over the phone, but Furama wants you to do some legwork! The Wifi quality is terrible. It's slow, and kicks you out every 30 minutes, requiring you to constantly log back in.

Rooms - Terrible, ugly decor, very bad lighting. This is a matter of taste, so you may like the old-fashioned look. What's unforgivable is how dirty the "Executive" suite was. There were crumbs on the couch, nasty brown stains on the table, and the slippers provided had clearly just been worn by the previous guest. The shower is utterly filthy (see pics), and the bath mat provided is just as dirty. There's some nice big windows with a mountain view, but they're caked with dirt. If you look out the window, there's pigeon poop everywhere.

Breakfast - Decent selection, ok quality.

Check-Out - We checked out a bit early (5AM). When we arrived at the front desk, there was no one there. We asked one of the cleaners, and he had to go wake up the front desk person, who was sleeping on the couch! He was very irritated that we interrupted his nap, and was rude during the checkout process. We asked for a taxi, he said he can't get us one and that we should walk down the street and try to flag a tuk-tuk.

Just avoid this hotel at all costs. There are tons of other options in the area.

Note to the Hotel Manager - You've been commenting on Tripadvisor about fixing the issues over a year now (I went as far back as November 2012). The issues still exist. Please stop making promises, and fix the problems.

Stayed November 2013, traveled as a couple

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Ask shimTO about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thanks for the time you gave to advise the hotel in this time on TripAdvisor.

On behalf of all managements and staff of Furama Chiang Mai Hotel, I would like to express my sincere apologies for the unfortunate incident you had encountered in the early morning of your last day in our hotel, thus the investigation has been carried out seriously.

We are sorry to learn that our service still was lacking and we know that these issues have come up over and over again, we really want to inform you that we did not ignore all the problems because one of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.We look forward to welcome for your next visit and we hope that you can give us a chance to show what we have done .Please contact us directly for your next stay for providing you with higher quality service.

With kind regards,

Ms.Manlika ThatsanaphakAssistant Front Office Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The location of the hotel is convenient, around 20 minutes taxi from airport and 15 minutes walk to the old town, 20 minutes tuk tuk to the Ping River area. One bad thing is that the washroom and the windows are not very clean. The room is spacious and with so many cupboards that we found it a bit odd. The bed is cosy and we had a room with very good city view which we could see all the lanterns at the sky during our stay. Overall a ok hotel given the location and price.

Room Tip: ask them for a higher floor, the one i had was city view which is good too

See more room tips

Stayed November 2013, traveled as a couple

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Ask Natalie C about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai .

We glad to hear that you happy with the location and the spacious room, even though it felt strange cause of having excessive of drawer.

It is disappointing to know you were not satisfied with the bathroom and the window which look unclean. Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done. Thank you again for bringing us these issues.

We look forward to welcome for your next visit and to provide you with higher quality service.

Sincerely,

Ms.Manlika TatsanaphakAssistant Front Office Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We booked a deluxe room for 3 nights. When we arrive we found the bathroom in bad conditions: dirty, old and decrepit.The day after the staff cleaned the room and they forgot to leave towels, towel paper, bathmat and free drinking water!!!We told that to the reception but they looked disappointed because our claim.We notified the issues (decrepit bath and other) to the internet travel agency we booked the hotel and the 3rd night (the last) they upgraded to an executive room which was fine.The hotel is too far from Chiang Mai downtown and they don't have any free shuttle at 19 to go to downtown as other reviewers said.

Stayed November 2013, traveled as a couple

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Ask esc014 about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking time out of your busy day to leave us a candid review.

We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.

Thank you again for bringing us these issues. It is disappointing to know you were not satisfied with the room ,especially the bathroom . Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

We look forward to welcome for your next visit and to provide you with higher quality service.

With kind regards,

Chaiwat Sachato

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I checked in here several times and preferred this hotel than many others around this area. Bigger lobby, bigger room. It may look a bit old but every things still in the good condition. Not easy to book a room in the hi season.

Stayed October 2013, traveled on business

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Ask Bike A about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback that you preferred to stay with our hotel, it gives us great encouragement to work a lot.

We promise that we will maintain a high standard of service of our hotel with us forever.

Finally, we sincerely hope that we will have the opportunity to serve you again in the near future.

With kind regards,

Chaiwat SachatoFront Office Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

There is a one receptionist wearing not a uniform but casual dress communicates with guesses not that nice. When she informed me about the room and other things a guest should know she did not really manage it in a nice and proper way. I stayed on the 15 floor. Nice view but there was a blood strain on the bed sheet!!!!!! How did you get the blood strain on the bed sheet if maids come in and clean or even check the from everyday!?!?!?

Positives

Nice view I admit (only you tell them that you want high floor and mountain view.

Acceptable fitness room and pool. There will be a guard standing by around there in case you are having some trouble.

At lat night I need something so I called the reception. They come to help me very quick like in five minutes. This needs to be admired.

In conclusion, nice hotel with nice service. It would have been better hotel experiences if they train maids how to clean blood stain on bed sheet and tell a receptionist how to wear a hotel uniform and how to talk to a guess nicely.

Stayed October 2013, traveled on business

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Ask Fallinz about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review.

We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.

Also, we apologized for the blood strain on the bed sheet and the imprudence of the cleaning staff .So this wouldn't be happened again on your next trip.

Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Again, thank you for taking the time to share your valuable feedback with us. We look forward to welcome for your next visit and to provide you with higher quality service.

With kind regards,

Chaiwat SachatoFront Office Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

we stayed here for a week and just loved it, the staff are great and supper friendly, the hotel is beautiful and very clean. we never got to use the pool and gym on the 5 floor due to conferences taking place but made good use of the rooftop pool. great price and great service

Stayed September 2013, traveled with family

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Ask Steven M about Furama Chiang Mai

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback, it gives us great encouragement to work a lot.

We promise that we will maintain a high standard of service of our hotel with us forever.

Finally, we sincerely hope that we will have the opportunity to serve you again in the near future.

With kind regards,

Chaiwat SachatoFront Office Manager

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Furama Chiang Mai is an elegant 4 –star hotel with 17–storey high located at the fringe of CBD and North of Chiang Mai. The 294 well-appointed and spacious rooms are decorated with a blend of chic and contemporary Thai, complementing the diversity culture of Chiang Mai with full amenities and facilities....more less

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