Discover the ServiceNow IT Operations Management Applications

EventManagement

With ServiceNow Event Management administrators can create actionable alerts with integrations from industry leading event monitoring platforms, such as System Center Operations Manager, Nagios, SolarWinds, Splunk, Dyantrace, and Moogsoft. When event management is used in conjunction with Orchestration the ServiceNow platform provides a means for automated remediation and dynamic service restoration. Alert rules can be established to deduplicate data, normalize events and only create incidents on meaningful event data.

AssetDiscovery

The ServiceNow Discovery product gives you the means to create an accurate, up to date single system of record for your business services, applications, and infrastructure. It identifies IP enabled configuration items (CIs), maps their interdependencies to applications, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. With ServiceNow Discovery module scan schedules are fully manageable to ensure the accuracy of your CMDB and enrich asset data. Discovery also helps maintain application architecture in near real-time by regularly scanning infrastructure and maintaining relationships with each application service.

Configuration Automation

Unleash the power of configuration automation with ServiceNow out of the box integrations with Chef and Puppet. ServiceNow utilizes Orchestration to send pre-defined tasks on workflows by plugin-integration with Chef and Puppet to automate configurations.

A fully functional set of pre-defined integrations and workflow items with ServiceNow extends the power of Chef and Puppet to end users, via the request management catalog. Transform your IT Infrastructure to a service aware IT Operations group by implementing configuration automation to control configuration drift and achieve desired state management. By interacting with Chef Servers and Puppet Masters administrators can extend the power of configuration automation utilizing ServiceNow drag and drop workflow editor and ServiceNow Orchestration Graphical Activity Designer.

Quickly create accurate service maps that show the mix of Applications and IT Components which support your organization's services. Service Mapping will automatically update CI relationships and dependencies as changes occur across your enterprise.