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Customer Reviews

12,000,000 Cars Sold to Happy Drivers

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Jaguar Bethesda

Pre-owned manager department doesn't respect the customer during the deal he said I dont have time to waist if you want this is my price or go somewhere else while I wanted to negotiate and look at my options.

Arman D.NJun 6, 2020

5

I had my yearly maintenance this week and was very impressed with the level of professionalism that I was treated, they did an awesome job on my car and the Svc Agent (Jai) was very helpful and accommodating. I highly recommend this dealer to get work done on your car, I am glad I purchased the yearly maintenance package from them for 4 years. Thank YOU Team.

Eduardo FloresMay 29, 2020

5

I took my car in for service and was very satisfied with the service. The staff was very attentive. Overall they?re great, would recommend.

Monique NealMay 28, 2020

5

Needed a new remote key programmed. Dropped in without appointment and they set up the new remove and washed my Jaguar.

Michael CaldwellMay 25, 2020

5

Went in at 8:30 a.m. for tire repair/replace and was out within a couple hours without an appointment. Very pleased.

janice motenMay 12, 2020

5

I had a great experience! Samantha was very professional, kind, and informative. I definitely recommend this dealership!

Kenya NicholsonMay 11, 2020

5

The car buying process at this dealer was amazing from start to finish. Beginning with my car salesman, Mr. Garrett Williams to the manager Mr. Jon Anderson. Both were knowledgeable, attentive and personable, I definitely recommend them to anyone looking to buy a car.

YWashingtonApr 27, 2020

5

Very professional team! Listen to your budget and really help you to meet that. They listen and help you take advantage of all promotions available. They don't try to sell the car but provide best experience for you. Big shout out to Samantha Cambridge my sale associate. Thank you!

Kamelia BayatApr 24, 2020

5

Service representative was very good at explain repair.

Marc ClayApr 24, 2020

5

Great experience with Charlie Hoffman and Matt Berman. Everyone was helpful, polite and very efficient. It was an enjoyable experience

cranehomesApr 23, 2020

5

See Arouna he really took care of me

mark alstonApr 22, 2020

5

A very easy process with no glitches. The staff there were friendly and efficient. We are very happy.

J M HApr 9, 2020

5

Great place to take your vehicle. Staff at Customer Service and in Repairs (and parts) are knowledgeable and friendly. Everyone takes good care of you and your car. Lots of new safety protocols in effect due to Covid-19, which was welcomed. Also a great fleet of Courtesy vehicles.

Robert CooperApr 6, 2020

5

I am delighted with the courtesy and professionalism of all the employees I've interacted with at your dealership. Thank you!

William KisseMar 31, 2020

5

Very professional. No hassle or bate and switch. Process was painless and relatively quick.

Dinahsta ThomasMar 31, 2020

5

The service was great, from the initial estimate to the time it took to complete repairs . I couldn’t have been happier with the professionalism, communication and attention to details. Mike Smith was a great to work with.

Chris DauphinMar 30, 2020

1

Is there a reason why technicians over 60 are still working, shame on your dealership! This is a pandemic and all you guys care about is the bottom dollar. This needs corporate attention!! Shame on you guys!

Sandra SmothMar 18, 2020

5

The service department is amazing. In particular, Mike Smith is terrific. His technical knowledge, customer care ethic, and fair pricing philosophy makes him the perfect service advisor.

Mike JanniniMar 18, 2020

1

Purchased my 2018 Range Rover Sport on February 25th from Arouna Johnson at the Land Rover Bethesda Maryland location. When we took delivery, Arouna completed a WE OWE form for the 2nd keyfob and the Activity Key. He said the previous customer had these items and they were being mailed back to the dealership in the next day. Today is March 18th and I still do not have either of these items. Everyone was anxious to take my money for the vehicle, but now when it comes to delivering on the "we owe" for the keyfob and Activity Key, no one seems to know what's going on and where those items are at. This will be the last time I buy a vehicle from this store and if this is the way Auto Nation operates, I'll be sure to stay away from all their stores. Buyer beware!!!

AnthonyMar 18, 2020

5

Samantha gave me excellent service. She came out to greet me the moment I pulled into the dealership parking lot.

MichaelMar 17, 2020

5

what great people work here

James O'NeillMar 15, 2020

4

Nice dealership, good service, polite staff. Wait was a tad longer than expected.

Amir SharifiMar 13, 2020

5

Overall great experience! Service was excellent and kept me informed!

Robert BrankickMar 5, 2020

5

I recommend Jaguar Bethesda because of Samantha Cambridge. She provided magnificent customer service. She is the best I have dealt with in my 62years of buying cars.

Warrington BrownFeb 28, 2020

5

Excellent car buying experience. Everyone at the dealership was extremely helpful and pleasant to deal with. Would recommend to anyone in the market for a car

Chris BrueFeb 25, 2020

5

I was informed by the receptionist that it would only take a couple of hours. So based on that I decided not to get a loaner. When I arrived for my appointment Rob informed me it was a heavy day for service and only 2 loaners were available. I was able to get a loaner right. Good Job!

Mary BrownFeb 20, 2020

5

Had a great experience leasing my car here. Charles and the entire sales team were very informative, honest, straightforward and helpful. I would definitely recommend them to all of my friends and and family!

Basma RayessFeb 20, 2020

5

There were some issues that the entire computer system had not been upgraded such that I had no voice activated phone service when I left the shop - but I turned around as soon as I realized it and they apologized and fixed it as a priority as I waited. The wait was no more than 30 minutes. Nicely handled.

John VerstandigFeb 18, 2020

5

They got me in last minute for service before I had to leave town. Thanks for the car wash and vacuum job, that too was needed!

Ron SlurkanichFeb 17, 2020

5

Great, painless process. Charlie, Matt and Kenny were all courteous, polite and professional, and made buying a new Jaguar a great experience. I highly recommend the staff at Bethesda Jaguar, they were all a pleasure.

Tony CraneFeb 13, 2020

5

I purchased a used 2015 Honda Civic at Jaguar Land Rover of Bethesda using the AAA Used Car Buying program. Although we were purchasing a lesser priced vehicle for this dealership, it was a great experience- we enjoyed working with Arouna Johnson and Deborah Bell. They both made sure to answer all of our questions and were very easy going, customer service focused and easy to work with.

David LeibFeb 12, 2020

4

Salesperson was excellent. Buying process great other then the up - sale of additional coverages and insurances. Excellent showroom. Appears all vehicle offered had a model on the showroom floor to view in a comfortable controlled environment.

Eric ByrdFeb 7, 2020

5

A ver easy and pleasant experience- service completed on time with no issued

Anthony MinesJan 20, 2020

5

I had an excellent experience (as usual /as expected). I made an appointment for service because the vehicle engine light came on. When I arrived, I received a warm welcome from the staff. The Service Advisor (Michael Smith) and the team tested and analyzed the vehicle. I thought the engine needed maintenance or was at fault. I was relieved that there were no major problems. The Service Advisor was very knowledgeable and thorough as he explained the details. Also, he stated that if I had any more problems, to call/come back. Thank you for the excellent service.

Shellea Worsley-priceJan 14, 2020

5

Arouna Johnson was outstanding. He was persistent and honored all obligations.

KeekeeeJan 9, 2020

5

Really appreciated the service. Phone had issues with contacts and service representative took the time to make sure all was working properly. Appreciated the loaner vehicle. Could do a better job of returning calls left on service department reception area. Left 2 messages that were not returned.

Bruce CunninghamJan 3, 2020

5

I went to all the dealerships in Virginia but finally i had to stop at this place. because the way they approach and discuss with customers regarding the price, everything. Mainly i have to mention the sales consultant behind my Deal is "Francisco Reyes" he recommended the 2020 Range rover Evoque based on my budget. Thanks Again Bro..! I strongly Recommend this dealership and sales persons who work here are awesome..

Dileep KumarJan 2, 2020

1

Complete waste of time. Didn’t get any kind of service that I would expect from Land Rover as I have received previously from BMW and Mercedes. Was given an insulting trade in offer that I was told was KBB as if I can’t go online in 2 seconds and figure out it was completely incorrect and then during the 2nd round, they miraculously up the offer by $7k. So what changed in 5 minutes? Felt like I was being swindled... asked to drive one car, a different one was pulled up... avoid these people at all cost

Arash MoazzezJan 1, 2020

3

Salespeople could've been a little better with selling points and closing a potential deal

bryant southerlandDec 28, 2019

5

Best experience I've ever had buying a car. Ask for Chris or Charles, they are the best. Thanks guys for making this a pleasant experience.

Sonya SmithDec 28, 2019

4

Service is good even though you may have to encourage some attention and remind them of details. As you can expect even minor routine service is expensive.

Michael DunganDec 27, 2019

5

Mike is the best service advisor. I really appreciate him and how he make sure you understand what?s wrong with your car.

Waunita HoesDec 19, 2019

5

I HIGHLY RECOMMEND Land Rover Jaguar Bethesda. My wife and I visited several dealerships in the DMV and Bethesda was the best experience, hands down. The facility, amenities and staff are all top notch. This dealership is a perfect representation of the Land Rover brand. While their entire team is great, ask for Chris O’banion & Jon Andersen. Chris & Jon’s knowledge of the products, patience and business acumen made the entire experience pleasant & enjoyable. Again, I highly recommend Land Rover Jaguar Bethesda as the first and only dealership to visit in the DMV to purchase your next Land Rover or Jaguar. BT

Bangaly TraoreDec 17, 2019

5

My salesman Derrick Reason worked tirelessly to get me the vehicle I wanted with favorable terms. Albeit this was a long distance transaction Derrick (and Deborah) communicated every step of the way to ensure a smooth transaction!

msi ewDec 16, 2019

5

I had a good experience. The team was very patient and accommodating and I am happy with my purchase.

Mickey GutierrezDec 16, 2019

5

I was very pleased with the service and personal attention given to me on my lease...my fifth vehicle working with Land Rover located at the former Manhattan dealership. The team at Auto Nation including Jon Anderson, Deborah Bell, Mitch Hanson and especially Francisco Reyes was exceptional. Francisco was patient, knowledgeable and very important to in my decision in my leasing another Range Rover Sport from Auto Nation. Exceptional all the way around...Tony lynch

Anthony LynchDec 16, 2019

5

The best customer service I've ever seen Charles Holman was best sales associate I've ever had very nice and very patient explained everything about the car we got and Deborah Bell the CFS Manager was so nice and explained all the paper work we were signing I will definitely get another car from them .

AbbyDec 16, 2019

5

Had to have my trunk hydraulic replaced/repaired. Service coordinator (Robert) did a great job in ensuring it was done well, timely, and professionally. Was able to receive text/calls about updates and costs. Free loaner program was very nice as well. Overall very satisfied with this experience and highly recommend.

Trung VuDec 15, 2019

5

The entire staff at Land Rover Bethesda was friendly, knowledgeable and very easy to deal with. This includes the service staff, sales staff and the financing department. I would highly recommend this dealership.

Josh BortnickDec 11, 2019

5

I have been a customer with Land Rover Bethesda for over 12 years. I stayed with them because of their fantastic Customer Service. I am always pleased with their professionalism, friendliness, politeness and patience (I usually ask lots of questions.) When I take my vehicle for service, my Service Manager calls me (I usually pick up my vehicle after service) with the work to be done and gets my approval before he starts. He then calls me back when my vehicle is ready for pickup. When I pickup my vehicle, it is very clean - inside and outside. This Team is Fantastic!!

Grace CharlesDec 10, 2019

5

Mike Smith on the service team is amazing. I bought my F-Type in Maine and then reviewed and talked to different service advisers at the three different dealerships in the DMV. I decided to service my vehicle in Bethesda solely because of Mine Smith's expertise, professionalism, and experience.

Eric RubinoDec 9, 2019

5

My service was fast and efficient and my service advisor was very meticulous and courteous. All my concerns were addressed and corrected. Very pleasant experience!

Cynthia BDec 9, 2019

4

The entire process was positive. The sales, finance and support individuals were all excellent. We received excellent customer service. One item that disappointed me was the manager and I were not able to followup and discuss an issue with the new car. We initially exchange emails and I made myself available to discuss why the car did not come with a garage door opener. I’m an waiting patiently to discuss this. Further more I was thinking about purchasing another vehicle. I’m perplexed why I haven’t heard from the manager.

ronald fischerDec 4, 2019

4

I went and test drove a vehicle and decided to purchase it. Drove home and went to head out 6 hours (after the purchase) later. Only to find that the engine light was on. When I returned home I emailed my salesperson to let her know about the engine light and ask if I could visit an AutoNation near me as the dealership is over an hour drive from my home. She advised that I could take it to any AutoNation for them to look at the engine and fix the issue as I am under warranty but that service centers are closed on Sunday (I emailed Saturday evening). Monday morning, I went to the service center closest to me to be told that I needed to drive back to Bethesda and that I should give the manager at that location a call. I immediately went home and called (with my work schedule I will not be able to dive in before the 5 day return period expires). My sales person was the one that answered the main line and after telling her what I was told at the location nearest to me, the line was disconnected. I immediately called back and spoke with a nice gentleman who said he was a manager. He took some notes and said his manager would call me back and not to worry a they would fix it. I explained that I was about to start work and wouldn't have access to my phone until my break time and gave him my moms number as back up. This was around 10:45am. Around 2:30pm I took a break and noticed I had a missed call around 12pm but no voicemail was left. I checked with my mom to see if they had called her but they had not. I immediately called the dealership and asked to speak to Brett. I was advised that he was in a meeting and given his email address and voicemail. I left a voicemail message and then sent an email. I took my next break around 6pm and called again. I was told that Brett was available and transferred to his extension only to get his voicemail again. I left a second voicemail message (third message of the day). Around 8:30pm on my next break I call back but the dealership was closed. I am hoping that this gets resolved and will update my review if/when it does. A car purchase is always big and you never want to have an engine light come on 6 hours after purchase only to be ignore by the dealership especially a big name dealership. Edit: Brett, the manager reached out to me yesterday and apologized for the delay. He tried to get me an appointment to take my car to a Land Rover near me in order to have the engine looked at the issue resolved, however, they are booked until Monday. As such he suggested a loaner while his dealership fixed my new vehicle and sent an employee to my home with the loaner so that I wouldn't be inconvenienced with the time it takes to drive back out to Bethesda. So far, I am extremely impressed with his professionalism and attention to customer satisfaction. Sometimes things go wrong but it's the way that thy are rectified that is impressive.

Keyona CowardDec 4, 2019

1

I do have to say, I expected a higher level of customer service during and after than what I have received from Land Rover Bethesda and thus far I have been very disappointed! When I go into a luxury car dealership, I expect luxury car level service, period! Bought a new car about a month ago, was given only one key, I have since been trying to get the other key and it's been like pulling teeth! I have emailed and texted my sales person several times who keeps giving me every reason other than actually producing the key. Secondly, I wanted to transfer my old tags to the new car, had to produce the title (which I was unprepared for as my plan was not to get a new car). Did that, emailed the account manager I worked with about it and he did to even respond to let me know he did get it or that it is ok now for me to use my original tags as planned.

Lovely Day TodayNov 30, 2019

5

I custom ordered a rangerover sport autobiography from Bethesda Land Rover. I submitted my request online and for the most part arranged the entire sale over email. The entire process was very easy. When I arrived at the dealer, I met my sales person (Devin Walters). The transaction was most of the way complete before I even got there. Devin walked me through the features of the car and even helped me set up the Land Rover app on my iPhone. I really appreciate the professionalism. And love the car!

Gary AdamsNov 30, 2019

5

Sales staff pleasant not pushy

Danny SchappellNov 30, 2019

5

Steve Lapkoff is clear and concise re: what needs to be serviced in the car and why.

Eric SteinmillerNov 28, 2019

5

Land Rover Bethesda far surpassed and exceeded my expectations for a luxury vehicle retailer. In fact, I visited their dealership after a horrendous experience at Land Rover Alexandria where a salesman flat out refused to negotiate with me, simply I think, for being a young black woman. My experience there almost completely turned me off from the brand but walking into Land Rover Bethesda the next morning, my reservations were completely diminished. I worked with Francisco Reyes first to identify the car I wanted and then teamed with John Anderson to pinpoint a price within my budget, worked to seal the deal. Francisco was extremely knowledgeable about the specs and technology of the car while John was personable and patient. They both heard my concerns with the cost of the car, with maintaining it, and affording it long term, yet worked with me to reach a price that put me at ease. I felt heard, respected, and understood. I bought my 2020 Range Rover Evoque in August and have been extremely pleased with how well the dealership has since serviced, responded, and maintained the vehicle ever since. I will admit that the car was leaking coolant fluid and I got scared after reading some other reviews written here, but Michael Smith's swift efforts to fix the issue and place me in a loaner so as not to interrupt my lifestyle during a busy working season, was comforting. I'm not sure what has changed since some of the other experiences reviewers have had, but personally I have not seen anything close to that so whatever they're doing is a working improvement. I have no complaints with the staff here and would highly recommend their products and their service.

Lauren SNov 26, 2019

5

Not a long wait and they give me a free car wash with my service

KENYA Ticoa PEVIENov 20, 2019

1

No customer service skills or communication between employees themselves and with customers. The vehicle itself was beautiful but they had nothing to do with that. Will never purchase another vehicle from this dealership. Very disappointed & disgusted, they should be ashamed and embarrassed of themselves.

Melissa GreshamNov 18, 2019

5

I bought my Land Rover from the Alexandria location but the annual service was terrible there. I waited for 4 hours and they did not even wash my car. I scheduled for my annual service at the Bethesda location and from the beginning everything went great! I was told I had five recalls and I needed to service them and it would take longer, so I was given a loaner car and the ability to come back the following Saturday instead if the middle of the week for my convenience. My car was washed and probably the only critical feedback I can provide is that I wish they would have done a better job cleaning my car on the inside, better vacuum and cleaning the inside of my windows. Overall, excellent service and I will go back!

Erin AzarNov 18, 2019

5

They do excellent work on my jag f type never had a problem with their service.

j blandNov 7, 2019

4

Pleasant and alert sales staff. Service is expensive but accurate. Customer waiting areas have improved.

John RobinsonNov 7, 2019

1

I inquired about a vehicle via email. The first employee that I made contact with took the liberty of running my information against six different lenders without my consent. I reached out to this person and they never responded to my email. I was able to get in touch with General Manager. We exchanged a few emails and once he started asking for more information about the incident, I stopped hearing from him as well. Awful customer service. This company also effected my credit score. I will never do business with this dealership in the future and neither will my family.

Unhappy customerNov 5, 2019

5

Had a very informative visit. Chris was very knowledgeable and easy to talk to. They have great inventory. Got a great feel for the vehicle of interest

Jjj PotterNov 3, 2019

5

I’m a very particular person with extremely high standards, unrealistic at times. I wanted a vehicle that had a specific color scheme with a detailed list of features that addressed my desires. I don’t want to just buy a vehicle, I want to fall in love with it before making an investment. Before walking into Land Rover Bethesda, I visited countless dealerships over a span of two months. Almost every visit had the same experience, it just felt like business. Their main goal was just to sell me any car as quickly as possible, rather than listen and understand what I was looking for. Being emotionally exhausted from car shopping, my girlfriend and I, with very little intention of purchasing a vehicle, decided to visit Land Rover Bethesda while running errands. We were greeted by Sherry, who in my opinion didn’t fit the stereotypical role of a car salesperson. However, she is exactly what every car salesperson should be modeled from. She was professional, had extensive knowledge on the model vehicle I wanted, sat with us and actually took note of everything I wanted. Any questions she couldn’t answer right away, she wrote them down and came back shortly with answers to all of them. I truly felt like she was emotionally invested in getting us our perfect vehicle, rather than just trying to sell us any vehicle. About 30 minutes later, Sherry tracked down a 2020 Land Rover that had exactly everything I wanted. Sherry put so much work into negotiating a price without making the experience feel like the standard salesperson. This is what buying a luxury vehicle should feel like. After my purchase I had some challenging and specific requests that I wanted addressed with the vehicle configuration. This is where Cheryl (Customer Relations Manager) came into the picture. Cheryl seems to really enjoy creating relationships with customers, taking charge, and just getting stuff done right. I gave her a huge hug (shhh don’t tell my girlfriend) after working with her, what a warm and special soul. I strongly feel that it’s necessary that every company have a person like Cheryl in the center of it all, like a liaison between the customer and all departments. This is necessary to ensure a human touch is established whenever dealing with customers. Again, this is what buying a luxury vehicle should feel like.

Richard Dos SantosNov 2, 2019

5

Had a great experience with Autonation. I went to them when I was looking for a new car. They gave me huge discount to fit my financial needs. Highly recommend them!

Gautam GuptaNov 2, 2019

4

much better experience than any other time. Mike Smith was my service manager and he kept me informed about my car for the week that it was being serviced.

kj kjNov 1, 2019

5

I visited the service and it was a pleasant experience. Rob Conner was very helpful.

Raju SarinOct 31, 2019

5

I enjoyed my recent purchasing experience with Jaguar Bethesda from start to finish the sales associate and the finance manager were both professional and knowledgeable. The transaction was quick and smooth and the process was efficient. I would highly recommend Jaguar Bethesda to family, friends and co-workers and definitely purchase a car from Jaguar Bethesda again.

India HayesOct 28, 2019

5

Attentive, responsive.... could not have been more satisfied with the level of service I received during my visit.

Waleed NegmOct 27, 2019

5

Awesome experience! Ms. Cheryl is the best! Thank you Bethesda team for making my dream car experience a joy! Katrina

Katrina CameronOct 21, 2019

5

Rarely have I felt trust at this dealership ,since Auto Nation took it over. In the past I took my car to a mechanic instead. But this time my mechanic said there were parts the dealership would be able to procure more easily (my car is 16 years old); he recommended I return and try them. I had my doubts, but Robert assuaged them right from the beginning when I first spoke with him on the phone with his professional demeanor and clear explanation of the problem. Further, the job was done by the next day, and I had my car back in less than 24 hours. I am a retired executive and would have been proud if any of my managers handled themselves with customers with the elan and expertise Robert provided. Further, the new management seems to have grown to a level that reflects the quality of their product. From the men who signed in my car, to Armani, who managed the car loaner, I received the highest quality service and respect. Just what one expects from Jaguar. Thank you!

MaryOct 18, 2019

5

Great experience. I shopped online inventory and emailed them the F-PACE stock number I wanted to check out. In and out with a new car in 3 hours.

Coy StoutOct 14, 2019

5

I order a Jaguar IPACE from Samantha- specifying my own personal colors and special selected features. Then I sat back and anticipated the delivery. On that special delivery day Cheryl oriented me to my future transportation identidy. The IPACE is a unique luxury Tesla-type EV shooting brake sporting automobile. I doubt I will miss gas stations. It was a pleasure to work with Matthew, Samantha and Cheryl at the dealership.

ScottOct 3, 2019

5

What makes a place great are the people. Robert is a top notch Service Agent. He passion to create a consistent experience during every visit is outstanding. Thanks for exceeding my expectations every time. Great experience awesome!

Eyob GirmaOct 2, 2019

5

Great car buying experience. Easy, no hassles, and the all-in price was very reasonable. My sales representative, Stefan St. John, was the best!! I would definitely buy my next Land Rover from Bethesda.

Jametta JenkinsSep 29, 2019

5

Francisco Reyes was my sales Rep. He was very professional and dedicated with making sure that my car buying experience with Land Rover Bethesda would be the best ever and Needless to say, it was. I asked and he delivered the perfect deal on a new 2020 Levar. Thanks Francisco Job well done!

George SheppardSep 25, 2019

5

Best vehicle purchase experience. This is a dealer that values your time and is upfront with you re pricing for your vehicle.

Ferri FamilySep 24, 2019

5

Received excellent customer service from Jai Jennings. Will refer friends and colleagues who go to other dealerships.

Chance ManleySep 19, 2019

5

Great!

Douglas LitvackSep 17, 2019

5

I was very glad to have worked with Francisco, John the manager, and the big boss. They gave me a great deal, better than another dealership for a car in the showroom. They were professional, understanding, and fantastic service.

Christine NievaSep 16, 2019

5

Steven Leppala( I don’t the spelling of his last name?) is a fantastic supervisor. He listens to all the needs of the customer and delivers with professionalism.

lisa finnSep 13, 2019

5

Great experience, will recommend this dealer to anyone. The cars are just fire, Range Rover for life :)

Tudor LoghinSep 13, 2019

5

Great experience! Steve was easy to work with and he kept me updated through the warranty process. Rover is running again!! 5 stars!

Adam KaplanSep 12, 2019

4

I just completed the Encore presentation, in which the dealership arranged for someone to actually come to my home to explain and demonstrate all the amazing features associated with my new Range Rover, and it was awesome! The review of all the vehicle's details would have taken me 6 months, on my own. The Encore team should be commended as their follow up efforts significantly enhanced this car buying experience. Scott was very very professional and extremely knowledgeable. It was a pleasure having him at my home. I was left with so much excitement, I spent the next several hours just sitting in my new car, playing...lol Many thanks.

Athelda Scotia Investments LLCSep 7, 2019

1

After about 4 years of driving the car I really like (~50,000 miles) and very well maintaining it, it started making a noise. When I took it to the dealership I was told that it will cost me $7500 to fix it or alternatively they would buy the car for $9000 which is less than one-sixth of what I originally bought the car. Both options seem unacceptable. For a $55000 car which is not that old, it's pretty disappointing that the factory and the dealership take zero responsibilities for this major failure. Now I'm just hoping to find a more skilled or fair repair shop to do the work for me for a reasonable amount or I just drive the car until it stops working and I'd never consider the car that I once loved. Moreover, the dealership tried to charge me ~$400 for diagnosis that I had never been informed of. After I refused to pay they reduced it to ~$200. It's amazing how the super nice people you see at the dealership when you want to buy the car suddenly turn to people with very short responses that leave you with no options and they just want get rid of you.

Hossein Ghodosi FardSep 4, 2019

2

Cant return, not the same family owned shop anymore, just another conglomerate

Irma BullardSep 1, 2019

1

Took delivery of a very expensive Range Rover marketed online as new. After calling, I found out it was basically a dealer loner car with 3,000 miles, so not new. Shipped the car to Texas. Delivery driver spoke no English, literally, zero. Tire had a huge gash in the side wall and it was undriveable. After arguing with the local auto nation dealer i took delivery at for an hour in the cold rain, I put on the spare, drove it across the highway to a Sonic Land Rover Dealer and got the tire replaced. I was reimbursed eventually for the tire. A few days later I noticed what looked like paint spots on the car. I looked through the delivery photos to confirm that they were there when the car shipped, they were. After arguing with the dealer more, they said they would send me a paint touch up kit. Well the splatters were on the paint, not in the paint so a touch up kit was worthless. I told them to send me the touch up kit anyway (good to have) and I would deal with the paint splatters myself. I never did get the paint kit. To add insult to injury while waiting on my permanent tags to get mailed from the dealer I emailed them checking on the status. They said they were still waiting on me to send in my state inspection, well that was fedex'd a month before. Which means they probably lost it and hadn't done any work on my title for a month. I emailed the salesman and the GM constantly to check in. No replies. None. The only person who helped me was an amazing woman named Debbie who worked in finance. The temporary tags expired on the car and I had to get a new temp tag shipped. The tags took that long. They tried to blame it on "Texas tags take longer". I shot that down when I told them that we bought a new car for my wife out of state two weeks after we bought the Range Rover, and she got her permanent tags over a month sooner than I did. After nearly 90 days of having the car, I finally got my plates. This dealer was awful to deal with after the transaction was complete. As soon as they got paid, I didn't matter. As an update to this review, I find it frustrating that a negative review was what it took to get a response from the manager. Very quick to post a response to my negative review, but where was that promptness when I was constantly calling and emailing trying to get someone to help me with all of the problems I had in my purchase and delivery experience? I couldn't get a returned phone call or email to save my life.

Richard MazzarinoAug 28, 2019

1

The overall experience with Samantha was OK. I negotiated a deal over the phone as I was going to drive further away for an even better deal. She insisted that the deal could only be honored if I came in the same day which was since. I arrived a little later than expected, and of course the place was very busy and it was nearing closing. She was processing other deals and it just seamed like I was a not worth her time. She was often rude at times. The place was very un organized. I also noticed that the brand new car listed a cargo cover on the invoice so I requested that. The car was also missing a second key. They said they would mail it over. Over 4 weeks later, began emailing her and she would reply after several emails that she would get back to me. Never did. A couple more weeks passed, I finally called to speak to a manager and instead of getting me one, they transferred me to her. She informed me that they never ordered it and would be ordering it and I would have it in a few days. Two weeks pass, and I call again. She seamed annoyed with me and said she would call me back. Well, a few hours later, some guy calls me and says, "Oh sorry, the item was on back order which is why I hadn't received my items." (It has been 2 months already). A cargo cover is shipped with tons of vehicles and a new key fob doesn't go on back order. I explained to him that it was interesting that he said that because his colleague said it was never ordered and he said, "That's not true." So instead of apologizing and being nice, he pretended like I was impatient. I got an OK deal, it still doesn't justify the lack of respect when I'm buying a $60K vehicle. In response to your reply, have your General Manager read the review. I’m sure improvements can be made based on the information provided. Should further information be needed, you have my information on file and can reach out to me directly.

David BurnettAug 28, 2019

5

Love LR and Jaguar location in North Bethesda, MD

Kathi DuffyAug 27, 2019

5

Just WONDERFUL! I'm not gonna post a long dragged out review but I definitely had to post something just to let anyone who may be having doubts about this location. Just go! From the beginning the sales person Arouna was very helpful from the beginning to the end. I purchased my vehicle and ran into a few issues after purchase but not to worry the GM John Anderson walked and talked me through the whole process of getting my vehicle taken care of. He put me in contact with Mike Smith in the service dept. and the wonderful customer service continued..I can't say enough about my wonderful personal experience at this dealership they treated me EXCELLENT! Would recommend to anyone looking to purchase a vehicle with the ease of knowing that you will be treated the way you want to be treated

Tee AndersonAug 27, 2019

5

Samantha was awesome ! She was very courteous and professional, not aggressive like most salesman. From start to finish she was simply amazing!! Overall, this dealership surpassed my expectations. Everyone was so helpful and accommodating. If you’re searching for a vehicle, Land Rover Bethesda is place. Go see Samantha, she will make you are given A+ service!!!

keshia BurnettAug 23, 2019

5

this is a great facility. best detailers in the county.

Rachel KellyAug 22, 2019

5

I quit appreciate their help and kindness. They politely answer all the question which I thought. Nice staff, Nice Atmosphere.

MasahiroAug 22, 2019

5

Great Customer service! Very informative about the vehicle being Sold!

Quantrell SmithAug 20, 2019

1

I drove by this place around 11 pm this evening. I saw a car that I am interested in was parking outside, so I decided to take a closer look. After I parked my car and started to walk towards the car, a guy with an Indian accent talked to me through the loudspeaker. He said:"Stop walking in, we are closed. If you keep doing that, I will call the police." I left immediately after I heard that and I will never consider to buy the car at this place.

Jason YangAug 20, 2019

4

Awesome customer Service! Mike S. and Thomas from service always greet you and make you feel welcome. I truly appreciate their hard work and efforts to accommodate all their clients with a smile!

Flor GoldoustAug 20, 2019

5

Very professional, no nonsense experience. Better than fair price. No surprises. Would definitely recommend.

Richard Marshall 2ndAug 16, 2019

5

Devin was great to work with. He's very knowledgeable and patient to new electric vehicle customers. :) Devin has continued to be very helpful post-sale as well, which is greatly appreciated.

Jeff HiottAug 9, 2019

1

This dealership only follows up when they want to sell you a car. I bought a brand new car that has a few minor issues. I have called, texted, escalated, and never hear anything back. They keep saying they will schedule an appointment for me, and occasionally get a text from one of the managers but never follow up. Might be a bit cheaper to buy from them, but not worth the headache.

Bobby RahimzadeganAug 8, 2019

5

I came to this dealership because I was so disappointed in my prior dealership. This Jaguar dealership was 360 degrees better than that one. Stephan was my salesperson. He was knowledgeable, polite, and worked very hard to make sure I was getting exactly what I wanted, even to get me out quickly. Every person I dealt with was very nice and helpful. I was very pleased with the entire operation and the transaction. I would highly recommend Jaguar Bethesda and Stephan!

Bonnie RivkinAug 7, 2019

1

My salesman was more concerned with making a purchase then the person making it. The entire process was very lengthy. I have brought 9 cars before and I have never felt so dis valued by my salesman Garrett. The financial person Kenny took me under his wing and worked hard to get me in the vehicle I wanted. I would not recommend anyone to buy a car from Jaguar Bethesda unless you are a millionaire. I was reminded by Garrett that my salary was not enough.

Maria TannerAug 6, 2019

1

The worst customer service I’ve ever experienced and I’ve sued a dealer for contract breach before. I was passed around to service advisors upon arrival at 8 am Tuesday. After making appt. it was as if the appt. details made over the phone were non existent. After explaining what the problem was again and what I already knew about(2nd battery being low) I didn’t get a call for almost two days until I called to find out what was going on. The SA called and told me a mechanic had gotten codes and they had called warranty company to see if part was covered. Looking at my in control app my suv hadn’t been moved or opened since I dropped it off. So a blatant lie. Later they did enter the vehicle around 4:30. SA Jai told me he would call in the morning. Thursday no call. I instead receive a text at 3pm saying 2nd battery was recharged. Then 30 min later another text saying 2nd battery didn’t hold charge and new one installed is $800 and do I approve. Mind you I brought suv in for another issue I was told was covered under my warranty and again I knew of 2nd battery slowly dying. I asked for update on main issue I brought truck in for. Was told software. I asked SA to call me as the text were contradicting what he told me before and to stop texting. No call still. I called dealership and my calls were screened and sent to vm of managers. None of which returned my calls. Then the operators sent my last call directly to SA Jai who wouldn’t call me before. Had no intent on speaking to him after the lack of respect. Informed them I was picking up suv Friday at 7:30am regardless of its status. Spoke to director Phil Mitchell who is a smug arrogant person with no customer service skills. He admitted he saw the texts requesting a call. Yet a director of service didn’t take it upon himself to call the customer or direct his SA to call the customer. Says a lot about a director of service to continue the behavior. After reading him the riot act after he informed me the prob was a low primary battery (no warning lights on dash for battery) and they recharged the battery. I knew it wasn’t the battery. Drove off and 4 min later the problem surfaced again and has been consistent as before I brought it in. Spoke to the GM on that Friday afternoon. He said he would call me Saturday. I said let’s manage expectations and to call me Monday. It’s now Tuesday after 1pm and still no call. Do we see a pattern? I bought a $90k suv to be treated like this? Interesting parts of convo with GM. Inquired about where I bought truck, was it dealership, who services it, etc etc. Which comes off like you are searching for a area to shift the blame. Then assumes I didn’t incur any costs. Taking off half days twice to drive all the way there from my home for doing nothing after 3.5 days is a waste of my time, leave and gas. Now I have had to make an appt at another dealer to fix the real problem. They seem to understand the issue and hopefully they follow thru on the real issue and don’t treat me like I’m less than like Land Rover Bethesda has. In case you were wondering ...I am a young 6’4” African American male. Because I can’t understand how a service area and dealership could compound an issue at the customers expense and respect all the way up to the GM of the dealership.

trevard jacksonJul 30, 2019

5

I had an amazing experience at Jaguar Land Rover of Bethesda, the care and service I received was truly wonderful they really treated me like family and made my car buying experience enjoyable. Thank You.

Jay BrownJul 28, 2019

1

Bad

lin gaoJul 25, 2019

5

Best dealership experience! Jon and his crew were top notch!

Edward LeeJul 19, 2019

5

Very responsive and friendly. Great job processing our purchase in less than an hour. They had the car with most of the features we wanted. Devin, John and Warren did a great job meeting our needs.

Michael CorseyJul 17, 2019

1

I had an absolutely horrible experience with the service department and will not be coming back. I brought in our Jaguar to be serviced after the taillight went out. I was told that because the issue was electrical, the cost would be close to $1300. Further, because the part was in Texas and they needed to order it, I would need to leave the car with them for 5 days. The good thing is they did provide a loaner. Although the cost was more than I expected, I agreed and paid it. After the 5 days, we got a call that the car was ready and went to pick it up. After we got home, we noticed the scratch on the front right bumper. It was a MAJOR scratch- the metal, paint and even rubber was showing from the hit. I’m certain it must have happened while it was sitting in their lot for service. It’s unfortunate I didn’t notice it when I picked up the car but I called the service department right away to let them know. In addition to the scratch, they also didn’t correctly put the cover back on the light. When I opened up my trunk I saw that it was littered with boxes and the packaging from the light as well as other trash. I was shocked they would return my car in such a mess. I would end up having to bring the car back in to them to have the cover installed correctly. When I brought the car back in, I was told to speak with Phil the service director. I showed him the scratch and he refused to take any responsibility for it. No apologies whatsoever, but rather tried to make it seem like I was lying and trying to scam them. Trust me, if it was a minor scratch, I would not have made a big deal of it. Of course I’m annoyed- imagine paying for your car to get fixed, getting it back damaged, and then not only do they deny any wrongdoing but they speak to you in the most condescending and smug way and make you feel like you’re the one that is doing something wrong! The whole experience was just awful. I have owned Jaguar cars since the 90s and love them but I will not ever come back to this dealer again. Stay away, unless you prefer unprofessional and shoddy service.

LisaJul 17, 2019

4

The experience I had purchasing the Land Rover Range Rover was great at Bethesda Jaguar Land Rover. My salesperson Author P. was very accommodating and courteous which made the car buying experience very pleasant.

stapleton tabbJul 16, 2019

5

Arthur was great. Couldn't ask for a better experience and overall seamless transaction.

Anand NagarajJul 10, 2019

5

Sheryl and Scott were awesome. They took their time to listen to every question we had and provided detailed answers to each one. They took it upon themselves to come to my home to go over the numerous capabilities the Range Rover offered. I can tell you that I have not received that type of service before even when we purchased other luxury vehicles in the past. This experience with Sheryl and Scott truly sets Land Rover Bethesda apart. thank you for all you do.

Joseph CaternorJul 9, 2019

5

I’m only rating five stars because I love land rover but I have never been here and this is four hours from where I live and when I can afford one, I might purchase one here

iiAbxshiruJul 5, 2019

5

Great experience start to finish! Everyone was very helpful and the purchasing process was very easy and quick.

Stephen HattwickJul 3, 2019

5

Just an overall pleasant experience. The staff is very knowledgeable and most helpful. Bryce at the Service is always happy to help you out. We dropped off for an oil change but learned that the rear brake pads were worn out. The quote was $900 which seems a bit high. My husband researched this particular issue online and is addressing with the Service Center. As usual they were very receptive to his concerns. Also, Land Rover of Bethesda had a loaner ready for us. We love our Evoque and the Class A service offered. We are very comfortable there. Good people.

V ClarkJul 2, 2019

5

Devin Walters was a true pleasure to work with and is an asset to this dealership! He was patient, provided many options, and basically got this deal closed all over text message. Thank you for communicating in a way that worked better for me, that is true customer service. We spoke about a few different Range Rover Sport options from the beginning of June, throughout the month and finally landed on the perfect RRS at the perfect price. I made contact with multiple Land Rover dealerships in the DMV area and Devin was the true standout. Thank you sir for all of your hard work! I greatly appreciated everything you did! I look forward to working with you again in a few years. I'll be looking for that survey from Land Rover so that I can rate you with top marks. Wishing you much success to meet and exceed your goals! With so much gratitude, MB

Marc ByrdJul 2, 2019

5

Our saleswoman, Samantha, was a joy to work with. She was very honest, offered us an amazing deal and never applied any of the pressure you expect when walking into a dealership. We had done a great deal of research before we event stepped foot into LRB and when our lease was finalized, we felt we had received great value. If you're considering a Land Rover, go see Samantha. Cheryl, the Encore Specialist, is also great! We left feeling like we had a strong understanding of all the features on our car. Having not purchased a new car in 10 years, this was no easy task for Cheryl.

Collin LongJul 1, 2019

2

Disappointing on our first visit after purchasing low mileage 2016 RR from aftermarket dealer. Took the vehicle in because driver's door would not open -- locking mechanism issue -- and while there we requested that scheduled maintenance -- 3-years/30,000 miles -- be done; it was not. In fact, once we picked up the vehicle, the invoice read "Customer refused scheduled maintenance." Not true.

Taalib-Din UqdahJun 28, 2019

5

Michael Smith the Service Advisor was excellent. He was experienced, professional and knowledgeable about everything. The service was explained in detail and completed outstanding. The complete staff worked together as a team. I appreciate how they enjoyed completing their mission in a satisfactory timeframe. Also, thank you for the overall care and car wash. The vehicle looked wonderful. Very good experience.

Shellea Worsley-priceJun 20, 2019

5

We went to couple of other Lands Rover dealerships around the area and at the end, we ended up about an hour away from us in Bethesda! Which was a great decision! Kevin Soltwedel took time and found the exact car we had been looking for. He also took time out of his busy Saturday and delivered the car to our place. Jon Anderson, Kenneth Poerstel and Cheryl were awesome too. Overall great experience at this dealer.

Yas Soroush-HaqJun 12, 2019

1

Land Rover Bethesda was very unaccomadating to me and my Land Rover autobiography. It is a Thursday and they can’t fit me in for a simple wash until Saturday morning maybe. This is after I had to go to another dealer when the vehicle had an issue with VTT failure and Land Rover Bethesda was very unaccomadating. This is unacceptable

Brandon RosenblumJun 6, 2019

5

No high-pressure selling. I'm 71 years old and ny initial contact with Garrett Williams was the experience I ever had in a car dealership.

Robert Louis Shepard, PhDJun 4, 2019

1

Very Incompetent and deceptive practices bordering on fraud but will let the better business bureau and courts decide. I took my vehicle for service on front struts and dealership service mechanic and rep said that they fixed the struts but bad news was that my transmission needed to be overhauled for additional $11,000. They said it was looked at by 3 of their best experts. What they did not say was that they had damaged my axle shaft but did not disclose this to me. Towed my car to another facility for second opinion and they revealed that transmission was working like a clock and did not need to be overhauled. This dealership is at minimum incompetent and does improper work and lack of disclosure makes me believe that they engage in deceptive practices to increase their bottom line. This is simply short sighted on the their part and not good for the Land Rover brand.

Kiumarce kashiMay 28, 2019

4

Thank You, Mitch Henson, the GM, he was very responsive. He listened to our frustrations and wanting to create a loyal customer, he took time to understand our situation and explain their inventory system and how it is being improved to hopefully avoid this situation for another customer. He was very understanding and accommodating. The experience we had after our conversation with Mitch was a good and welcoming one. I especially want to say how easy the entire lease process was with Deborah, the finance manger and especially Cheryl, who very enthusiastically walked us through the Velar's many options and features.

Mark JanowiakMay 24, 2019

5

I called in the morning and talked with the most pleasant car salesperson ever! She told me she had time for me and it was even on a Saturday around 11 so I went right in only for a test drive.. By 2:30 pm, I was on my way home with a brand new Discovery Sport and I love it. Everyone was amazing and I highly recommend Land Rover Bethesda to anyone. What a great experience. Thank you especially to Samantha and Cheryl. I just love my car and you both made it happen.

SH GreenMay 23, 2019

5

Jay is the best in the business. Need your Rover fixed right, take it to him!!

Chris BrownMay 20, 2019

5

Buying a car from AutoNation was absolutely the best car buying experience I’ve ever had.

Saba SeyrafiMay 18, 2019

5

Just bought a Range Rover Evoque over the weekend, and it was a fun experience. Our sales rep, Francisco, was excellent and a genuinely nice guy. It was a pleasure doing business with him, so very pleased with the experience. Thanks Francisco!

Xavier WitdouckMay 13, 2019

3

In October I purchased a RR Sport within a week I heard some noise in the front suspension I took it back to see what was wrong and I needed shock absorbers the brake battery had died and the control arms were bad. The service Dept did not want to fix my SUV but after speaking to the GM Mitch he instructed them to fix everything that was needed. After I received my print it was over 5,000.00 worth a work that needed done what frustrates me the most was that how could this SUV past inspection with that much work needed done. Thanks Mitch!!

sly foxMay 7, 2019

5

Service Advisor Mr. Wilson is the true professional.. Had my vehicle done for service in a very speedy time.

Melvin MitchellMay 6, 2019

5

Derrick(Sales) and Debbie(Finance) were awesome to work with on the purchase of my new 2019 Jag F pace. Both treated me as if they had known me for years - I came away feeling great with the whole purchase/finance of this vehicle. The price was great as well.

Polaris Development Corp - Ronald WatsonMay 2, 2019

5

My experience with Land Rover Bethesda, and in particular, Samantha Cambridge, was fantastic. I first spoke to Samantha via phone at 4:30, never spoke before in our lives. By 9pm I had left with my new Velar, at a very great price. She did not haggle with me. She listened to what I wanted, and trust me, I know what I want. She was able to accommodate with a polite demeanor, but also an attitude to get things done. I highly recommend her and Land Rover Bethesda over any other Land Rover dealership in the area. I visited 4-5 other locations and did not receive the service and pricing anywhere else. Thank you, Samantha and Land Rover Bethesda. Their concierge team of Cheryl and Scott are also fantastic solution providers and listeners.

Matthew TartagliaApr 30, 2019

4

Went in for new tires. Helpful and polite staff, gave me a good deal on the tires and didn't try to sell me on a bunch of other stuff. Had me in and out in a couple of hours with a car wash too.

Ian TumultyApr 25, 2019

5

I had a great experience during my service appointment. Steve and the Staff were professional, efficient, responsive and timely. It makes ownership of a Range Rover more enjoyable when you have a quality Service Department.

Denise Smith-GrayeApr 20, 2019

5

They provided excellent service and did not waste my time.

Gary Berman Revocable TrustApr 17, 2019

5

I would like to thank Jon, Cheryl, and Debbie for their impeccable customer service provided during the process of getting my first Range Rover!!!! They truly made myself and family feel warm and welcomed. I must say Jon is by far one the best salesman my husband and I have done business with. I can definitely see why he was selected as manager. He explained everything in detail and was very patient. Cheryl was such a joy to be around. She ensured I had all questions regarding my vehicle answered and had everything I needed before leaving. The cookies (oh my goodness)!!! Hard not to want to make a meal out of those...! Debbie my oldest little one will remember you forever I think :) They were all in sync and worked so well together! Thank you

Soule`Apr 16, 2019

5

I only have great things to say about my experience at Jaguar Land Rover in Bethesda Maryland with Sales Consultant Francisco Reyes. Mr. Reyes is quite the professional. If your looking for a salesman who is: Professional Understanding Honest (no beating around the bush) Communicator (will listen to your needs, wants and requirements and apply every resource within his ability to address your concerns) Mr. Reyes made my entire experience with purchasing my vehicle a pleasure. He provides the kind of exceptional service that would make me a return customer. Anyone seeking an amazing experience please seek out Mr. Reyes. I assure you will leave feeling confident with your purchase. Thank you, Rhuney Terry

Ree TerryApr 14, 2019

5

I came in for my service today and believe me when I say Steve at Range Rover Bethesda is amazing. They took good car of my car and he even went out of his way to help with so minor details/stains on my car. Thank you Steve

AbiolaApr 13, 2019

5

Great dealership and very helpful and friendly staff

Anthony MinesApr 11, 2019

5

Loved the process! Hassle free and no pressure. Devin’s the guy to go to...

Manpreet S BumraApr 8, 2019

5

Great communication and service from Charlie, who was an absolute pleasure to work with.

Alex I.Apr 3, 2019

5

I had previously leased 5 vehicles in a row from another luxury car dealer but I felt it was time for a change. And I am so happy I made the switch! The moment I walked in the dealership I was greeted with friendly faces (and the smell of freshly baked cookies.. yum)! Everyone that assisted me (Cheryl, Rhoda, Jon, Debbie and Samantha) was awesome and I am in love with my new truck! I’m looking forward to a long relationship with Land Rover of Bethesda!

Tenisha EasterlyApr 2, 2019

1

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

Larry S.Apr 1, 2019

1

I have never dealt with such poor service. I purchased a 2018 Landrover Discovery from this dealership in October of '18. I have had two separate issues that I have needed help with. I have emailed and left a voice mail every day for the past four days. No one will answer his/her phone - always goes to voice mail. I have even left two messages for the GM but no call back. This dealership actually owes me a refund, so maybe that is why. My first issue was with trying to get my plates - took three months and lots and lots of phone calls. I have decided to file a formal complaint with Landrover.

Ann ClintsmanApr 1, 2019

1

Took my Jag in for a coolant leak. 5th time in 18 months. Also, a check engine light. Was told the computer needed programming - $800, then I needed a new computer, another $1100. Took them a week to fix. On the way home, the check engine light came on again! Another $300 to fix. On the way home, the check engine light came on AGAIN. Called Frank who would not return my call. Very frustrating. My feeling is that they were fleecing me each time. I will not go back there again.

Louis LevnerApr 1, 2019

1

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

Larry SchwartzmanApr 1, 2019

1

Let me start by saying that if any consumer wants to purchase a Jaguar automobile they would be well advised to stay away from this dealer. I purchased a Jaguar in January of 2019, and I paid for the SUV in full, including all the options. There were options I paid for that were not delivered to me when I picked up the SUV, and despite numerous attempts to get these 'paid for items' delivered to me or issue a refund, the dealer refuses to fulfill their obligations. I have a long paper trail to prove my attempts to resolve the issue with the salesperson/sales manager/general manager/manufacturer customer service representative, but no one has bothered to resolve the issue. At this point I have filed a complaint to BBB, going to court if needed to resolve the rightful outcome, and posting as many honest social media reviews as possible to alert other innocent customers of this dealer's sales practices. This dealer has the worst customer service of any car dealer I have ever dealt with, and I reiterate that customers should purchase their Jaguars anywhere else but Jaguar Landrover Bethesda.

E-Pace ownerApr 1, 2019

5

The way a honest dealer should be !!!! Ms Debbie very professional not pressure to get extra stuff!! And Mr francisco Reyes top notch sales person !!!thanks

Alda FunesMar 30, 2019

4

Thanks for your a great maintenance service on my Land Rover. I asked Jay Jennings for a 15% discount coupon of $1076.35. It should be $161.53 but he only gave a $75.88 discount. Please advise . Thanks. Sincerely, Huang

Chidar HuangMar 26, 2019

5

My wife and I were in the middle of a 600 mile drive to get home and flatted half way there. The tires were new, and unfortunately, when installed (not at this dealership) the mechanic didn't put the lug lock key back in the toolkit. We had our car towed to Land Rover Bethesda. It was a Saturday afternoon. Even with no appointment, they immediately took the car and changed the tire. I was planning on doing the work myself, but they took over and had our on our way in 10 minutes. Everyone was really friendly, helpful and kind. IF I lived in the area I would absolutely come to this Land Rover dealership and service desk again. We are so grateful for their help!

Rob PatzigMar 25, 2019

5

My sales person was great! Thanks Chris. I love my new baby.

Desiree AllenMar 21, 2019

1

The worst customer service ever from a dealer. Looks high end but the staff I've been with are by far the worst at providing service. Samantha my sales agent wanted a review even before I got the car, and completely flipped once I got it. I've had to go back and forth 3 times to get it done, it's been two months and they haven't given my second key yet. If you are waiting for them to get back to you, forget it they will never...... As much as I liked the car I despise the service and regret every visit to the dealership.

regan rajMar 20, 2019

1

I bought a used car from the jaguar bathesda 3 weeks ago. Next day I had to take the car back to dealer because of break issues. It?s been 3 weeks now and I have not gotten my car back yet. I call the dealer once in every 2 days and still the work have not started yet. I bought the extended warranty also and came to know that the warranty is not covered. I have a bad experience with this dealer.

GGMar 20, 2019

5

Thanks to Christopher our salesperson he was very professional and knowledgeable. He also made our car buying experience so easy and smooth. Thanks

G. AllenMar 19, 2019

1

Do not purchase a vehicle from this dealership. Garrett Williams was my point of contact and when I entered the dealership, the entire staff was unoccupied and sitting around just staring. The environment was not welcoming. Let me first begin by saying how long I was at the dealership I expressed how much money I had along with my trade in value to avoid time wasting. However, even with all of that information up front, I was there for 6-8 hours. Between test driving the vehicle, appraising my vehicle and negotiation between my sales person Garrett Williams and the manager, the process was too long . We finally reached a deal and shook hands for confirmation. I quickly left to retrieve the money from the bank. I returned 15 minutes later just to then be told that the deal was actually null and void and that managers math was incorrect about the amount we agreed upon. Bottom line they wanted more money. Roughly about $4000.00 extra. The manager sat down with me and took very little responsibility for the error and did NOTHING to rectify the situation. At that point they did not accept my previous offer and I left disappointed and pissed off for wasting my time. The following day they called me and I expressed my disappointment about the exchange and the sales rep assured me would call me back later that day, and never did. Hands down Worst experience at a dealership. If you are excited about a vehicle, do not go here!! They will discourage your car buying experience.

SkyMar 19, 2019

5

I have nothing to say but EXCELLENT things about my experience at LR Bethesda from my sales person Rhoda F to Deb in Finance, Scott who came to my home and walked me through EVERYTHING and of course Cheryl my customer advocate. All the associates there on the floor are friendly but not pushy. The environment is clean and neat and smells of fresh baked cookies. Mmmmm, thanx Cheryl. :) I look forward to going back just to say H. I love my new car, its got tons of features that I'm trying to learn, its gorgeous, the ride is smooth and I feel I got a great deal.

andrea simmons-brooksMar 18, 2019

5

Very good service!

Didine LambertMar 16, 2019

4

I bought a Honda Pilot at this dealer recently. The sales person, Francisco Reyes, was very nice. If someone wants to buy a car, I would definitely recommend going with him. He was very patient and friendly.

Vicente SanchezMar 15, 2019

5

Great place to do business!!

Anthony MooreMar 14, 2019

1

Try calling the dealer off hours and leave a message for an accounting person to speak to. You will get a first recorded message, then when you press 4 for the accounting department, you will get another recorded message. When you again respond by pressing 4, you will get the accounting department to leave a message. I have done this on 5 separate occasions, and never got a call back. Be AWARE - the service you buy up front from the dealer is good ONLY at the Bethesda dealership, if you take the car elsewhere for service, e.g., the contract is not honored.

Neil GreenblumMar 12, 2019

5

Incredible attention to detail by Christopher O'Banion

Donajean PeckMar 11, 2019

1

I’ve purchased a Land Rover and a Jaguar from here when Brian Armstrong was the General Manager and everything was fine. Two weeks ago, I viewed a vehicle on their website and submitted an online request. Received an email from Charles Holman. Asked for pictures of the vehicle as there were none online. Hours go by and he tells me he is with a client. I ask for another salesman and get no response. Call and spoke to manager John who assured me I would get the pictures. I didn’t. I called back and asked for another salesman and didn’t get a call. Then a week later Charles emails me and tells me the car is ready to view! HAHA! I’ve already bought my car and have been enjoying it for a week because another dealership actually wanted to work!

K GMar 10, 2019

5

Great people to deal with I would defiantly recommend them for your next Range Rover or pew owned car

Harry ZagamiMar 9, 2019

5

Amazing experience with every department and team member I worked with throughout the dealership.

Aaron HylandFeb 28, 2019

5

I enjoyed my experience at Jaguar AutoNation in Bethesda. Garrett Williams was a great salesman!

Maxwell ForrestFeb 26, 2019

5

My service agent Stephen Lapkoff always treats me with the highest regard. He makes sure to keep me informed every step of the way concerning my vehicle. My experience is always a smooth and quick one. The luxury brand shines through via his exemplary customer service.

Barrington HenryFeb 21, 2019

5

Fast and easy. Joe is great! I was in on time and provided a rental car which was new and clean and my car was ready when they said and all the repairs were done correctly! Great experience.

Scott WeitzFeb 21, 2019

2

Of you are ever able to actually get an appointment, the service is fine. The issue is getting an appointment. You need to wait a month to schedule any service. They need to hire more staff. Other dealerships and mechanics can get you in within a few days. It’s absurd.

Christopher BurgerFeb 14, 2019

5

Very impressed with all the staff I came in contact with. Bought a Velar from Samantha. Extremely friendly. Not pushy at all. Answered all our questions and gave us space to make our decision and I feel I walked out with a great deal in the end Sales manager Matt was equally good. Answered all the questions very promptly and courteously. They work as team. Will be back next year for my next purchase.

Rizwan AkhtarFeb 1, 2019

1

They sold used car after 2 weeks later light on abs and brake light they didn’t help me they know problem but they didn’t tell me now this problem cost $5000 too much don’t take this dealer sales manager very bad person and manager I didn’t recommend this store shop

BjkJan 24, 2019

5

One of the best services I have received in recent years. Steve was great at advising on the problem and solution.

Dixion RwakasyaguriJan 23, 2019

5

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

Natalie MoralesJan 16, 2019

5

My salesperson, Sherry Wood, is the best! Not only does she know her product, but she and the Finance Manager, Kenny Poerstel made my buying experience pleasant, efficient, and stress free. I would recommend Jaguar Bethesda to anyone!

Natalie MoralesJan 16, 2019

5

Smooth and Great customer service, Purchased new 2019 Range Rover, preferred this showroom and Sherry Wood is Great Sales person..

Pal ReddyJan 10, 2019

1

Wanted to write this review months ago but since I am still traumatized with the bad experience I had here I been putting it off until now. I been to many luxury car dealers from Lexus, BMW, MB and Land Rover, this dealer is the worse or the worse. They are plain and simple Con Artists I bought my second Range rover sport from this dealer and I regret the day I ever stepped foot in this dealer, I got my first truck from Land Rover Alexandria and the experience was great. I thought I was going to have the same experience at this dealer, I was so wrong!! My car needed a mayor repair at the beginning of the last year and since I bought the truck from this dealer about 20 months ago, I took it there to get it repair and thinking the car was still under warranty (big mistake). According to them the warranty was expired. $6500 later the 4 tires they made me get and sold me as new are NOT NEW at all and the part they used to fix the truck are not genuine parts. These people are Con Artists! The repairs people lie and sell you parts that are supposed to be new and LR certified but they are not. Their customers service is Horrible! They try to intimidate you to pay for services that you didn’t even ask for or they didn’t discuss with you before working on your truck. I am seriously thinking to take them to court, I took my truck to another Land Rover dealer last month for regular oil change. They told me my 4 tires need to replace already, I got the 4 tires 7 months ago and I don’t even drive the truck that often! I don’t like to write bad reviews because I know there not good for business and I know my review is not going to make any different on their behavior and customer services, but I need to let people know how they operate. Reading this review might help someone else not to make the same mistake I made and help them safe thousands of dollars and headaches dealing with these Con Artists.

Elsa KeryJan 6, 2019

1

I wanted to write this review months ago but since I am still traumatized with the bad experience I had here I been putting it off until now. I been to many luxury car dealers from Lexus, BMW, MB and Land Rover, this dealer is the worse or the worse. They are plain and simple Con Artists I bought my second Range rover sport from this dealer and I regret the day I ever stepped foot in this dealer, I got my first truck from Land Rover Alexandria and the experience was great. I thought I was going to have the same experience at this dealer, I was so wrong!! My car needed a mayor repair at the beginning of the last year and since I bought the truck from this dealer about 20 months ago, I took it there to get it repair and thinking the car was still under warranty (big mistake). According to them the warranty was expired. $6500 later the 4 tires they made me get and sold me as new are NOT NEW at all and the part they used to fix the truck are not genuine parts. These people are Con Artists! The repairs people lie and sell you parts that are supposed to be new and LR certified but they are not. Their customers service is Horrible! They try to intimidate you to pay for services that you didn’t even ask for or they didn’t discuss with you before working on your truck. I am seriously thinking to take them to court, I took my truck to another Land Rover dealer last month for regular oil change. They told me my 4 tires need to replace already, I got the 4 tires 7 months ago and I don’t even drive the truck that often! I don’t like to write bad reviews because I know there not good for business and I know my review is not going to make any different on their behavior and customer services, but I need to let people know how they operate. Reading this review might help someone else not to make the same mistake I made and help them safe thousands of dollars and headaches dealing with these Con Artists.

Elsa KeryJan 6, 2019

5

my first Land Rover Discovery and I am very happy for all the attention and kindness they offer their clients especially to my sales Sherry Wood very professional and cordial and walking me through the process

AG GomezJan 4, 2019

5

I bought new f-pace, process was smooth. it did take a long time to finish up the paperwork.

Nila CardozoJan 3, 2019

4

My husband said I left out the most important part. Wale. Wale did not have our car in stock but he found it the very next day from his inventory. We had our "Encore" today with Scott. Man, this is a computer with all its bells band whistles. Mr Henson personally greeted and apologized for our bad experience with the long wait. Over all we are very happy with the sales service side of Bethesda.

Meta DavisDec 29, 2018

5

I had an issue with my car and the Service Manager resolved it toot sweet. Due to Phil Mitchel's professionalism and courteousness, I will only come here to service my vehicles.

Sam MaddalenaDec 27, 2018

5

I have serviced several cars at this location, and they are always very professional and courteous. They are respectful of my time and very honest. Five stars all day.

GordonDec 27, 2018

5

Amazing service experience. The team there are all very friendly and professional. Things were done efficiently and very prompt. I will definitely be back and highly recommend this dealership.

KRISTI RICHARDSDec 24, 2018

1

HAND DOWN THE MOST UNPROFESSIONAL CAR DEALERSHIP I HAVE EVER BEEN TOO. I SPENT HOURS JUST FOR THEM TO THE SELL CAR I WAS PURCHASING!! JUST BECAUSE WE CALL THEM ON DISCRIMINATION THEY CALLED THE POLICE TO GET US KICKED WHILE LAUGHING AND RECORDING US. WE ATTEMPTED TO RECORED THEM AND TELL US ITS ILLEGAL. MITCH THE GENERAL MANAGER LITERALLY SMILED AND GIGGLED WHILE TELLING US HIS EMPLOYEES MADE A MISTAKE. I WAS IN PROCESS OF PURCHASING THE HOW CAN YOU SELL A CAR UNDER ME??? SIGNING PAPER WORKING GIVING, MY REFERENCE SIGNED CARFAX. WENT PRINT OUT MY PAY STUB. USED THE FACT WE SPOKE ABOUT THE DISCRIMINATION TO CALL THE POLICE ON US. FOR WHAT? I WAS LITERALLY IN TEARS. I HATE SAYING THAT BECAUSE YOU GET WRITTEN OFF AS SOON AS CALL PEOPLE ON THEIR RACIST WAYS. THEY USED FACT THAT HAVE BLACK EMPLOYEES AS AN EXCUSE. WE TRIED TO BE CLAM AND COLLECTED BUT IF YOU WERE TREATED THE WAY WE WERE YOU WOULD BE UPSET TOO. BEEN IN CONTACT WITH THERE EMPLOYEE STEVE FOR DAYS. ALL DAY I WAS RUNNING AROUND GETTING THE INFORMATION THEY REQUIRED. HOW IS RIGHT TO SELL A CAR WHEN SOMEONE IS IN PROCESS OF PURCHASING! I LITERALLY PUT INSURANCE ON THE CAR. I WILL BE POSTING THE VIDEO ON YOUTUBE AND REPORTING THEM TO BBB. THANK GOD I WORK AT LAW FIRM. YOU CANNOT TREAT PEOPLE LIKE THIS. ITS NOT FAIR. HE LITERALLY TOLD ME DOESNT CAR CAUSE THEY HAVE A TEAM OF LAWYERS. DONT WASTE YOUR MONEY HERE YOU WILL NOT ENJOY EXPERIENCE THEY REPS ARE UNPROFESSIONAL AND RUDE. PLEASE TAKE HEAD FOR THE MANY BAD REVIEW. PLEASE LOOK OUT FOR THE YOUTUBE VIDEO PROOF SHOWING THIS DISGUSTING DEALERS PRACTICES.

Monique MintahDec 23, 2018

5

First time buying a car from here and I have to admit, this was the best experience you can ever imagine. Steve Rogerson was our product specialist and he was informative, responsive, professional, and respectful. Kenny and Matt in finance/sales did a phenomenal job of getting the deal approved and drafted the paperwork and contracts quickly so we could finalize the deal as fast as possible and go on to enjoy driving our new car home. This store cares about their customers so much that their general manager (Mitch Henson), stooped by 2 times to say hi to us and sat down with us and thanked us for the business. My wife and I are both loving our 2019 Velar and we are thankful to do business with Land Rover of Bethesda and the above mentioned people. We are your customers for life and will recommend the same to our friends and family.

omid anushDec 18, 2018

5

Joesph from service department was awesome as usual! He called my cell phone left me message about the repair and cost, as well next service due. Very professional and customer focuse, he's an asset to Jaguar Bethesda/AutoNation! I have two Jaguar vehicles (FPACE and XK) and both are serviced at this location as long as service standard do not decline. So keep up the good work!

Uriel WhiteDec 18, 2018

5

Great service. Great car.

David BernardDec 7, 2018

1

If you want an experience that involves overcharging, negligent repair, and impolite staff then this is the place for you. The workers are extremely rude and the repair people clearly have no idea what’s going on with the cars and if they do, they simply fail to tell you. I had brakes and tires replaced on my car about a month ago. I took my car into an independent specialist recently to get a flat tire checked out. They revealed that the fuel tank cover was completely worn, rear tires worn, and rear brakes worn. The people here at Land Rover Bethesda could have and should have notified me when they opened up and we’re fixing my car. However, they failed to. This is nothing short of negligent behavior. The people here do not care about ensuring the car’s health and the driver’s safety. They simply care about making a quick buck. The people here are not Land Rover specialists, they are former Nissan workers who have been employed since the dealership was bought by Automotion. If you have a Land Rover and you care about your own safety and your car’s proper repair, don’t bring it to Land Rover Bethesda. Save yourself a brush up with rude staff and incompetent workers.

Mohammed RathurDec 6, 2018

5

Our salesperson ARNOLD BONSU was absolutely the best part of buying a car from here...Unlike most car-buying experiences...Mr. Bonsu is the consummate professional...He was kind, helpful and responsive to all of our needs...He went above and beyond to ensure our car buying experience was painless...Land Rover West Columbia is lucky to have Arnold Bonsu as a part of their team...Go visit him today!

ATIDec 6, 2018

5

Mr. Frank Wilson, my service advisor, was outstanding!! Very customer focused and assured me that my vehicle would be given very good care. The receptionist was kind and courteous and the service was great! I would definitely recommend Land Rover Bethesda. Thanks.

Brenda MasonDec 5, 2018

5

My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.

Mike BurrowsDec 3, 2018

2

I purchased my vehicle from this dealership and have chosen to service my vehicle here as well. In the beginning, the service was great, but I have noticed the change of attitude since the new staff came on board. I had a concern about my spare tire. I was not satisfied with my service adviser's (Steve) response, as he always appears thirsty for work to be done on the vehicle (not sure if he ges paid according to how much work he can generate for the service department). I called to speak with the service manager, Phil Mitchell, and it took him over a week to return my call. When we finally did speak because I reached out AGAIN, he was not apologetic, nor understanding. He could not even provide alternatives to resolving the issue. He was more concerned about protecting himself, his mechanics, and service advisor. This company should invest in training their employees in customer service because they lack it once you've made the vehicle purchase and now require regular maintenance. I'm not sure who this new service manager is, but he leaves a lot to be desired. If he is the example for his service advisors and mechanics to follow, then this dealership is in trouble. The former managers were much better.

Ijeoma EnenduNov 30, 2018

5

Awesome. When I decide a to upgrade my Jaguar, this is the place I will come to .

Em''Ria BriscoeNov 30, 2018

5

(Translated by Google) The best service you can ask for, good customer service, before comparing my P380 Velar they explained all the benefits of staying with the Jaguar Land Rover family, they even call you to see how the vehicle is going if you like, etc. (Original) El mejor servicio que puedas pedir, buen servicio al cliente, antes de comparar mi P380 Velar me explicaron todo los beneficios de permanecer con la familia Jaguar Land Rover, hasta te llaman para ver cómo va el vehículo si te gusta, etc.

kiro6723Nov 29, 2018

4

They are great if they returned calls. If you drop by, no issues. If you are trying to call them to discuss an issues with your car, good luck. I started traveling across the state to Annapolis Jaguar since they reliably return my calls.

michael burleyNov 22, 2018

2

While Kenny in finance and Sherry were great, there were still committments made that weren’t lived up to. Still awaiting a call back from me Johnson after reapeated calls and messages. The service extpected for a luxury car was way below expectations.

Ejaco662Nov 11, 2018

5

I made an appt. with and met with Samantha Cambridge at the dealership. I went in primarily to find out information about leasing a Land Rover vehicle. From the moment I met Samantha I felt like I was going to have a good experience. Little did I know I that I would actually have a great experience! Samantha answered all of my questions, and encouraged me to consider what I was looking for so that she could meet that need. We discussed the differences between the Range Rover, Range Rover Evoque, Discovery, and Discovery Sport. I test drove the Discovery and the Evoque and we wittled it down to which one suited my lifestyle, needs, and finances. All in all Samantha and the rest of the business team at Land Rover Bethesda welcomed me to the Land Rover family and gave me the best car buying experience I've ever had. I'd definitely recommend Samantha and the team at Land Rover Bethesda, and I am looking forward to a long relationship with them.

Pamela JonesNov 8, 2018

5

Wonderful staff, as always! Kenneth’s customer service is awesome! Kudos to the entire staff!

KelichiaNov 8, 2018

5

Great dealer

Roger GendronNov 7, 2018

1

I leased a vehicle from this dealership with many promises but none realized, beware of this dealership they are very dishonest and will say anything to make a sell. My guess is they only want that one sell not a customer that returns to purchase many vehicles multiple times. Very disappointed from the sales and the service stand point. I tried to work with the dealership to resolve our many issues but to no avail, they continue to only talk about correcting the issue but only lip service. I will never do business with this dealership again...

Mr. SummersNov 6, 2018

1

On October 29, 2018, purchasing a vehicle from this dealership was by far the worst experience. The finance chick was rude and arrogant. She became upset because my fiance and I did not want to purchase the extended warranty. We came into the establishment with our own financing. She actually shoved the check and other papers at us. She rudely left her office to talk to the General Manager on several occasions. When she returned she scarasticly apologized but stated that she was doing her job. When I tried (yes, tried) to tell her how she was making me feel she rudely interrupted me with an attitude from out of this world. I have never felt so humiliated and degraded by a person who is suppose to be professional at all times. I felt like she looked down on us cause of the color of our skin. At one point she insinuated that we were in over our heads trying to purchase a luxury vehicle. Well, I have her to know that I am a middle class BLACK WOMAN that can buy anything that I choose. If you are black and can stand up to her nasty and rude demeanor please visit this dealership. However, if you are looking to be treated with respect please stay away.

LaVerne PerryOct 30, 2018

1

slow service. came in 9:30 in the morning still here 2:20. dont come here for service.

簡雅華Oct 27, 2018

1

slow service. came in 9:30 in the morning still here 2:20. dont come here for service.

David YaoOct 27, 2018

5

Just leased my second RR sport from this dealership. My first was leased from a different dealership where I felt pushed and sold every step of the way. At LR Bethesda, Devin was my sales rep and I never felt pushed or sold more that he was educating me on options and offerings. When buying a high end care like a RR, I want to be educated, not sold. He gained my business through building a relationship and educating me, not selling. Thanks for the great experience Devin!

Samuel BiermanOct 20, 2018

1

If I could turn back the hands of time I would have never set foot in this place!! They promise you the world when they're "courting" you but they do not deliver. The Sales and Service departments leave a lot to be desired but let's just stick with Service since this is where my issues lie at this time. I dropped my RR Sport off the night before my service date to have an after-market item installed. I received a call around 3pm the next day to say that the envelope with the key had somehow fallen behind the dropbox and had just been discovered but that the work was being started. Now mind you the car was parked right in front of the building entrance but no one ever questioned why it was there or who it belonged to. I didn't even receive a follow-up call indicating my vehicle was ready--I had to call them. Fast forward to my next visit to have another after-market item installed. Given what happened the first time I decided to park the vehicle in the lane that led to the service bay so there would be no mistake that it was there for service and to my surprise the bay door opens (didn't realize this was possible after hours). Anyways, I pull into the service bay and notice that the dropbox that my key supposedly fell behind the first time is bolted to the wall so it's not possible for anything to fall behind it and then it occurs to me that the door to the dropbox is wide open. So much for the security of vehicles being dropped off overnight. It is my understanding that this place is under new management but I'm not convinced that current management has a clue either!! I will be using Annapolis (hope they don't have any issues) from this day forward--had to use this place because the parts and labor were paid for when I purchased the vehicle In August. Stick a fork in me--I'm done!! (Had to choose 1star in order to post this but in reality I don't think they deserve any stars.)

Sue SedgwickOct 9, 2018

5

Great experience with the folks at LR Bethesda. Everyone took their time going through the buying process with me and answering all my questions. They made the car buying process easy! Above and beyond customer service.

Diana WalshOct 9, 2018

2

The service people are very nice and accommodating, but I have had a rattle in my car since I bought it in 2016, and after 4 times taking it in, I just was told it is a manufacturing issue with my model. Why they didn't tell me that the first time so I don't have to keep bringing it back for ultimate failure again and again, I have no idea. The same thing happened with a prior Land Rover model, and nobody ever told me that there was a known issue with this model.

Lisa DunnerOct 8, 2018

1

Each time I go to this place, I have nothing but problems. My Latest episode: my 2018 Velar was due for required maintenance so I made a service appointment 1.5 months in advance and requested a loaner vehicle. The day of the appointment comes and I arrive early and meet with my service advisor, Mr. Smith. Mr. Smith was nice and attentive; however, there weren't any loaner cars available and they reserved a rental car from Enterprise with the promise that my car would be ready the next day so they'd only need to pay for one day. My car wasn't finished until around 5:30pm the next day and the service department closed at 7:00pm and in rush hour it would've taken me until 7:00 to get there. Mr. Smith said that he'd expect me on Sunday to pick up the car due to that reason. On Sunday, I take the rental car back and go to Land Rover Bethesda and no one can find the keys to my car. I waited for an hour and saw customers come and go only to find out that since they couldn't find my keys the first time they looked for them, they would forget about trying to find them and go about doing other things. After speaking to an unknown person, (I assumed he was a manager because he's the only person who noticed me waiting for an extended period of time) he made them find the keys before they did anything else. My keys were found in 5 minutes. My car was brought to me and it was was washed as I was told it would be but at this point, I didn't care to protest as I'm sure that over-promising and under-delivering is the norm for this dealership. So fast forward to Monday, I get a call from "Peter" telling me that I'd have to pay for the extra day on the car rental. The customer service at this dealership is trash....plain and simple.

KJ JonesOct 8, 2018

5

I bought a 2015 Mercedes SLK350 and am delighted. It is in great condition and was beautifully prepped for me to drive home. Thanks, Samantha!

Barbara PepelkoOct 8, 2018

4

Love my service consultant Joe!

Sheila Jessie JacksonOct 1, 2018

5

Everything was explained to us very well, we enjoyed buying our Evoque from this guys, will recommend to anyone.

Tudor LoghinSep 27, 2018

5

Had recall work completed at Land Rover, Bethesda. Loaner car was provided and the repair was completed in a timely manner.

Burt HenrySep 26, 2018

5

Samantha was the best sales agent in the store she was very knowledgeable and went above and beyond .made car buy so easy.

quick !Sep 25, 2018

5

Very knowledge and friendly went above and beyond her job. Great shopping experience.

I purchased a Range Rover HSE Td6 here back in April '18. Sales experience was good. The car had less that 30 miles on it. Now in Sept '18 with 4k miles, I got a service notification. Also, the screen goes black all of the time. I found out while there today there was a recall in my, I never got an email, letter or phone call about this. It took me 8 calls to service to get my car in. The loaner I got is absolutely filthy, service mgr was rude about my request for a better loaner. After this service, I plan to have my car serviced at another location, there's no sense in paying over $100k in cash for a car only to get unacceptable service. Suggest purchasing from another dealership.

Hiba Elmi-GudalSep 24, 2018

1

It took 3 times taking my evoke in for service to fix the SAME THING.... Finally the 4th time it was FINALLY FIXED!

Randi Lynn CohenSep 21, 2018

5

Steve, my Service Manager, was very efficient; I was in and out in 10mins.

michael chepkwonySep 14, 2018

4

The place is beautiful

Paola QuiñajoSep 14, 2018

5

Ken Smith’s professionalism makes vehicle service less of a necessary evil and more of a pleasant experience!

Bernard WilsonSep 14, 2018

5

I spent nearly the whole day here, and I didn’t mind at all!!! When I started my errand that brought me to Jaguar today I wasn’t exactly excited, as most people would be to purchase a new vehicle, because my circumstances were a tad unusual. HOWEVER, the team made my afternoon very enjoyable while they worked for HOURS to take care of me and make sure everything was as seamless as possible. I will DEFINITELY be back to upgrade in less than a year and highly recommend this business to anyone who is looking for a new whip (aka vehicle 😉). Shout out to all 3 gentlemen who made me feel welcome and who all stayed very late just to ensure I was happy. I had a blast and am pleased with everything - thank you!!!!

Julia Hickox RossSep 13, 2018

5

I had a terrific experience at Jaguar Land Rover Bethesda. They were very thorough and explained everything completely. I couldn't be more pleased!!!

HappyCustomrAug 30, 2018

1

The service department here is not good. Twice I have called, spoken to someone and scheduled service only to arrive to drop off my car with no appointment scheduled anywhere in their system. This is particularly frustrating because they’re so busy it takes several weeks for them to get an appointment slot when you need service.

Lynn BrownAug 20, 2018

1

Worst service E.V.E.R.

Kim MillerAug 15, 2018

5

Hands down the best Service Team in the Area. Ken my service advisor is always on top of returning calls promptly and will call and update you on the timing of the work being done so you know where you stand. He makes the experience hassle free - they give you a loaner car there on the spot and they also wash your car when you pick it up. Great front desk team as well- pleasant and accommodating with appointments. My car drives and looks brand new.

Tina NaderAug 14, 2018

5

The BEST Jaguar Dealership in the Country by Far!!! I highly recommend it!!! 10 Stars!!!!

Great experience with good communication and work done on my Range Rover Sport.

Mark GlogerAug 1, 2018

5

Great experience! I would like to thank Mr.Ken, he was very helpful and professional .

Mojie SarshoughJul 30, 2018

2

Reached here with appointment, around 4 pm after long drive and left the dealer with car at 11:50 pm. The Customerservice is bad. At every step, we felt like being ignored and being questioned as if we are not buying or will not be able to. We came her because of the deal. Many times We thought of walking away in between, but thought that’s not the right way to exit as they have started the process. After 9 pm, about to leave we noticed the gas was not full and they generously filled it but said the vehicle has protection mode ( some thing uk and us setting) on and we cannot drive back to Jersey without turning it off. at 10:15 pm the technician came to fix it. No courtesy talk.. no humanity..,not even a chocolate .. and waited till 11:50 pm. Best cars worst customer service.

Kotibabu YagantiJul 28, 2018

1

It’s hard to imagine how meathraded the service department is here. One could write an SNL skit about the incopetance that goes on in this place.

Dan BaumJul 21, 2018

4

They have a huge collection of used cars, but the car I went to see didn't even start; there was some problem with the engine :P

Ankit MondalJul 13, 2018

3

The maintenance was done with-in a reasonable amount of time and the car was returned washed. Price seems a little high but within a reasonable range. The issues that I encountered were that I asked for a 7-seat loaner, was told that that wouldn't be a problem and then was given a 5-seat loaner without explanation for the change; the second issue is getting through to someone on the phone. I would possibly use them again but would shop around first.

pierre-gaspard ChauvetJul 11, 2018

5

Love this places

Bisou HJul 6, 2018

5

Bought a new Velar and loved the attention I was given , they worked with me and honored their commitment .

Ricky FischJun 27, 2018

1

Between an incompetent GM and the lack of communication, professionalism, and customer service, I would say building and purchasing another Range Rover from fhis location will never happen again. I also recommend no one else buying a vehicle from here. I have called corporate (in which Jackie) did not want to provode me but of course I still got it. The GM Mitch avoids our calls and the problem is still not fixed

The JohnsonsJun 27, 2018

1

Typical car dealers. Take your loan in with you and do not budge...

T BJun 22, 2018

5

I have been taking my LR2 for servicing with Jaguar Land Rover Bethesda since 2012, and always received fantastic service.

Grace CJun 21, 2018

5

I thought the service people and salesman I worked with were very knowledgeable, courteous and helpful. There was zero high pressure sales talk or hidden costs, which I really appreciated. All my questions were answered. I thought the car prices were very competitive and fair as well.

Carol SmootsJun 20, 2018

1

I am leaving this review as it appears the dealership is quicker to respond here than to direct calls and emails. After delays with relatively straightforward repairs to my car, I have been unable to get an update on status. In fact, I have been unable to reach anyone in service. I called sales (of course someone picked up), who asked why I didn’t call service. I would like my car back, preferably repaired.

DavidJun 20, 2018

5

Awesome

Marco CarringtonJun 19, 2018

5

Samantha Cambridge & Evelyn Castro rock!

Peter HarveyJun 18, 2018

5

My service advisor, Ken Smith has great work ethic, communication skills, and helpful on explaining to me what would be done on my car for its first service. Being a first time car owner it gave me great relief to know that it would be affordable and that it would not take as long as I thought it would. My overall experience was great.

SweetBerryJun 18, 2018

1

If I could give it 0 I would. Service is horrible. Landrover Bethesda needed my car for an entire week and told me rental car was free because they were out of loaners at the time. 3 days later I got a call to report to the dealership for a loaner or else I would have to pay. Manger raised voice on the phone and expressed he “didn’t care” that I was out of town. This dealership used to be privately owned but has since been bought out and their service has declined rapidly. Bethesda is always 2 weeks out. I arrived once for an appointment and they told me they didn’t have me on schedule. The manager misheard my name and had an appointment for a person with a similar name as me. They turned me away. Every time I went it was chaos and I actually experienced customers yelling at service men. I had to go here because I had no other option until I discovered Landrover West Columbia in Clarksville. Clarksville is AMAZING. They discovered major safety issues that Bethesda missed and I didn’t have to wait for an appointment. I stalled on I-70 and they took me right away without question. I will never go back to Bethesda. Clarksville is amazing.

Kathleen O'MalleyJun 15, 2018

5

Just a great experience with a great sales agent.

Thurman GaskinsJun 14, 2018

1

The WORST service dept. I've ever experienced. They sell and service luxury cars, but have worst than Hyundai service. Leave messages and no one returns calls. This will be my last Jaguar.

Yazdani SyedJun 12, 2018

1

Terrible experience. The salesman, Arnold, was very condescending and lacks any tact in customer service. His ability to answer any questions is laughable, if it didnt make me so upset. Also, I asked to see the key (to view the buttons), which he presented to me, however, he was quite adamant to keep his grip on the key as if I was going to run away with it (I was holding a baby). His piss poor interaction completely turned us off on the vehicle and the dealership. There was a saying; "there are five basic obstacles to a sale; no money, no need, no desire, no hurry, and no trust." For us, there was no "obstacles" until we arrived at Jaguar Bethesda and met Arnold. The lack of trust quickly enacted all the obstacles, except for the money and the need, which we will gladly address at another location.

Joe WoodJun 11, 2018

5

Excellent service and personable attention.

jeshowenJun 6, 2018

5

A great customer service. David Engel the sales representative together with Kenny Poerstel and Cheryl Stewart were very patient in explaining all details to me. I really enjoyed the experience. Excellence!

Richmond TolodeJun 4, 2018

1

Zero Stars if it was Possible Horrible experience. Bought a new CPO vehicle and they agreed to an oil change as part of the purchace. When we took it in, we were not in their schedule even tho an appointment was made. It then took an hour to get us a loaner vehicle which was filthy. They said the service would take 2 hours, I went to lunch in the area, and 2 hours later, I called to see if they were done. They said no, so I proceed to drive home. When I get home 30min later, I get a call that the car had been ready for us 30min ago. I’m like.... I called then and was told it wasnt ready. So already annoyed, I drive back to the service center in traffic. When I picked up the car, while sitting in traffic, I noticed a big pen mark right under the start/stop button on the white leather dash. The same blue pen that was being used by the service people when they took our car in for service! I try to get if off but without success as they let it sit for hours on the leather dash. They told me to take it back the next day, that it wouldnt be a problem to get out. Well, the next day, back at the service center, they could not get it out. I told the service manager about the problem and his response was, “you claim we did it?” I was floored! I just bought this car and they didn’t have the decency to cap a pen or wipe it off before it set, and now they are saying I did it! They then said they will call us on Monday to see what can be done. No call. Nothing. I even emailed their customer service representative about this. No response. Absolutely do not recommend this service center at all.

Jimee TJun 4, 2018

1

Horrible experience. Bought a new CPO vehicle and they agreed to an oil change as part of the purchace. When we took it in, we were not in their schedule even tho an appointment was made. It then took an hour to get us a loaner vehicle which was filthy. They said the service would take 2 hours, I went to lunch in the area, and 2 hours later, I called to see if they were done. They said no, so I proceed to drive home. When I get home 30min later, I get a call that the car had been ready for us 30min ago. I’m like.... I called then and was told it wasnt ready. So already annoyed, I drive back to the service center in traffic. When I picked up the car, while sitting in traffic, I noticed a big pen mark right under the start/stop button on the white leather dash. The same blue pen that was being used by the service people when they took our car in for service! I try to get if off but without success as they let it sit for hours on the leather dash. They told me to take it back the next day, that it wouldnt be a problem to get out. Well, the next day, back at the service center, they could not get it out. I told the service manager about the problem and his response was, “you claim we did it?” I was floored! I just bought this car and they didn’t have the decency to cap a pen or wipe it off before it set, and now they are saying I did it! They then said they will call us on Monday to see what can be done. No call. Nothing. I even emailed their customer service representative about this. No response. Absolutely do not recommend this service center at all.

jct5fJun 4, 2018

5

Excellent service and selection. I think they have 3 lots of car inventory. The staff is informed and helpful, and the comfort level is high. Whether you are looking for a new car or servicing, I recommend you come to this dealership. Conveniently located in the Rockville/Bethesda area. You will not be disappointed.

Yolanda WashingtonJun 1, 2018

5

I was given an unexpected surprise of a loaner car.

lco3025Jun 1, 2018

1

The worst experience ever. Long story short, I live alomst 5 hours away from the dealership, after hours and hours of exchanging emails with the salesman and finally agreeing to buy the car I had to make a "reservation" which held the car for me for 3 days. This was on a Wednesday. I than got a phone call Wednesday night from the salesman saying they needed "proof" I could afford the car, which was ridiculous but the nexy morning I provided months of bank statements showing I could buy the car. The next day, 2 hours into my drive for my 1:45 appt (on Memorial Weekend) with my fiance who just started her career as an attorney and took off of work, I get a call saying that the car I reserved and have confirmation on my email that it's mine and I also have the purchase agreement worked by the general manager is not available. Again, 2 hours into my drive to pick up my car that I had reserved. I could go on and on about this but I'll save it for right now.

Martin BlackwellMay 30, 2018

5

The staff and inventory at Land Rover Bethesda are top notch. The sales staff made the buying process simple and easy and were very accommodating to our requests. Would recommend to anyone in the market for a premier care from an excellent sales team.

Santino RosanovaMay 29, 2018

5

The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.

Sharon NicoleMay 16, 2018

5

Great experience, drove 5 hours to purchase my Velar. Great service

Elizabeth JohnsonMay 11, 2018

3

My review is stricky based on their prices. I would be surprised if you could find a dealership that charges more for service. Who thinks $1100 is a fare price to replace breaks on 2 wheels. The staff is very respectful & kind & helpful & makes you feel welcome.

Fitness SavageMay 8, 2018

5

This was clearly one of the best car buying experience I have ever had. I have purchased over 10 cars in my lifetime and the car buying experience at Land Rover Bethesda was quick, upfront and simple. The entire team was very professional and a joy to work with.

Melvin MitchellMay 4, 2018

5

I was researching for a new SUV. I got In touch with Samantha at Auto Nation she worked with me to get the deal I required. For a change I had a pretty good idea of my pricing for New Land Rover Sport before I went to the dealership. At the dealership she took me for a test drive and explained me about all the features. She was awesome and I was happy at the end of the deal.

Animesh JaiswalMay 4, 2018

1

Don't Trust Land Rover Bethesda (5/2018); general manager Mitch Henson changed offer, in writing, literally within 2 hrs 20 minutes of making offer, by a lot (over 8% hike from initial offer); not good faith, not trustworthy, not to do business at Land Rover Bethesda

DavidW11May 1, 2018

1

They delete your review when it is about your negative experience with them

Vik VolApr 28, 2018

4

We went there for last years model Discovery 2017 and they had it in stock. Lived over three hours away and asked for the best sight unseen number, and they did give me one similar to what three other dealers did. Once I got there price changed obviously for the lesser amount. so after two hours we left. We did get the car we wanted but it was not a fun experience but Ken in Finance was very helpful. then the if you want this its going to cost this and if you want this its going to cost this. build a car that has everything taking car of, why build a car that the bottom needs more protection or the leather needs a grand more for warranty.........? its a nice dealership and they are willing to work with you but you have to go after them cause there communication isn't the best.

Ivano GApr 27, 2018

1

I have a vintage (1994) Jaguar, which I've owned for 10 years, and am recently experiencing a problem with my steering. I know this car very well, due to the long ownership, and this steering problem is something new. I brought the car to Jaguar Bethesda this week and wrote up an entire page of symptoms, along with a full description of the work that had been performed on the car in the last 5 years. The mechanic went for a ride with me and said he feels the problem. He then puts the car on the lift and shows me some bushings in the front that he said were all worn out, thus causing the steering issue. Sort of made some sense. He also pointed out some bushings/mounts and metal arms at the rear of the car that looked old and worn. He determined that the steering issue was being caused by the bearings in the REAR...now, this does NOT make sense to me! I asked if he was sure, and he said he was 100% sure. Bottom line: a $2,860 bill later, and the car feels exactly the same as when I brought it in complaining. The steering has not been helped one little bit; still messed up. I'm just $2860 poorer! The entire thing was misdiagnosed! It's like I went to the hospital complaining of dizziness, and they gave me a hip transplant, even though my hips were fine. The dizziness is still there, but they say, well, your hips weren't looking so good anyway, so at least you now have new ones. Why don't you come back in and we can look at the dizziness thing again....Wut?? I'm quite pissed, and considering all of my options at this point.

Jeff OringMar 16, 2018

2

I did not purchase my car at this dealership. I had it serviced there due to a open recall. They gave me a loaner car for a few hours, which was great; however, upon my return to pick up my car, there was a deep scratch (that wasn’t there when I dropped it off) at the rear of my car. I was pretty upset. The service advisor, Joe S., quickly had them to buff out the scratch. It is still noticeable; however, I commended him for his effort. As far as the car wash, it left hard water stains on my car, of which I had to wax my car to get them out. The only reason why i gave 2 stars is because of Joe. There seems to be a lack of care for your vehicle when left for service at this dealership. Unfortunately I will not come back to this establishment.

Hugh TurnerFeb 28, 2018

5

The sales team was fantastic! They were very attentive and kept following up and asking if I had any questions. Everyone reached out with their business card. I did reach out a few times and they got right back to me. They already scheduled my first maintenance service which is not until 2019.

shorcak3Feb 23, 2018

1

The initial purchase was smooth as any person could of wanted it however, once the sale was over I have been ignored and my requests for my electronic key tag has gone unanswered since 12 January 2018 and it is now 15 February 2018. Just called again today and I could not believe that every extension I requested just rang and sent me back to the phones greeting system to start over. My sales rep has told me the new sales manager Rachael is going to handle this issue but I have never received a call let alone resolution to the problem! Take your business to a dealer that cares about you after your purchase date. Hopefully one day someone will call me or someone will answer the phone!

Tom A ThomasFeb 15, 2018

4

Kevin and Amanda were wonderful and easy people to work with during our brand-new Discovery Sport purchase experience. I spoke to Kevin on the phone and explained to him all the specifications I need for my 7-seater discovery sport. It was wonderful to hear back from him and Amanda within a few hours that they had worked hard and got a vehicle that matched all my preferences. We got to the dealership a few hours before closing. Kevin and Amanda were still super helpful. Kevin (Sale Person) and Evelyn (Customer Financial Service Manager), stayed the whole time with us. Once we got home, we realized that our brand-new vehicle did not have coolant. We had purchased a maintenance and a vehicle pick-up service from Land Rover Bethesda. So, I knew the coolant/other fluid issues would be resolved fast. Next day, we called service, but they insisted that we had to talk to Kevin for our vehicle pick-up. We got with Kevin though the whole process took about 2 weeks for our issue to be resolved. Evelyn, apologized for the inconvenience we experienced, provided as with a loaner car, plus our vehicle pick up service from our home. She did an awesome job and honestly keeps her word. It’s our recommendation that management should give her a promotion.

JoeDiscoveryFeb 14, 2018

1

At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were damn sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not.

Sohit GuptaFeb 11, 2018

1

I wrote a good review when I just bought my car which was true the service WAS a good experience but after you buy your car it’s like they don’t care anymore if you call them about something, they don’t do a follow up call , they don’t check up on your vehicle to see if your enjoying it they stop doing everything. You have to be the one who keep calling, they say they would get back to you, NOTHING, they stopped everything

Nakcula FangsJan 28, 2018

1

Sales experience is awful. Service experience after awful. There is nothing positive to say about this dealership. You would think luxury car a luxurious experience. Dishonest, extremely bad customer service. Dont buy a car here

NadoAC26Jan 20, 2018

1

Though I was buying a car from Hunt Valley Mercedes. Which they own. LR Bethesda did this:On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryan Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy

honestbabyJan 2, 2018

5

From the first time I stepped on the lot (Monday) until the time I was handed my keys (Friday), my sales associate, Samantha Cambridge, made the entire process one of the best car buying experiences ever. She was knowledgeable, understanding of my needs, and was on top of making sure I got the best client care.

LRdiscosportDec 13, 2017

5

I worked with Wale Okanlami who provided impeccable service and knowledge of my new Range Rover Evoque. His superb assistance helped to guide me on my decision to purchase this vehicle, which I am extremely happy with. Wale is now my go-to guy for anything Range Rover related and continues to provide stellar service. I'm in great hands with Wale!

matthaganDec 9, 2017

5

Bethesda had the most professional staff, they treated me like a highly valued customer and gave me very commercial terms. My deepest thanks to Amanda and Devin

Cliff BoothNov 25, 2017

5

Positive experience overall. Sales associates are courteous and not overly pushy which I liked. They followed up consistently and was very responsive over email and phone to any requests or questions that I had.

neranp73Nov 20, 2017

5

Just bought my Discovery Sport this week. Although the process can be stressful at some points, Alton was an amazing sales associate. John, the sales manager came in to help as well and turned out to be a gem. Both of these guys made the overall experience pleasant and I'm happy to have bought my car through them. But seriously, if you want great service, ask for Alton when you walk in.

BrandonNov 5, 2017

4

The Land Rover Dealer worked very hard to gain my business. Other similar dealers in the area did not do the same, and thus did not get my business. Both the sales person, and sales manager formed a great team to seal the deal!

gvantasselNov 2, 2017

2

I waited 2 1/2 hours until I was able to sit in someone's office to purchase a car where I already had a bank check but needed to sign appropriate documents. Vin numbers were wrong between vechicle I was told I was buying and one I actually bought( of course , the latter being more expensive) this caused an issue. Car was prepped in perfect order but was not shown to me in the entirety I would have expected. It seemed like a lot of very nice people doing nothing. The Manager Amanda saved the day. Had it not been for her I would have walk away and bought my 4th Range Rover somewhere else.

tellisnsOct 3, 2017

5

I recently purchased a 2017 Range Rover from Land Rover Bethesda from Sherry Woods. She was excellent in every regard! She knew the cars extremely well and spent significant time helping me determine my needs and get into the perfect car. I would highly recommend Sherry to anyone looking to purchase a Land Rove Range Rover. The entire staff at Land Rover Bethesda is immensely competent, friendly, knowledgeable and overall a pleasure to work with.

Ari KatzAug 20, 2017

5

It allows me to dream. I found my current cars, a 2014 Range Rover, 2011 R8 and a 2011 BMW 550i.

Albeast SaloneJun 24, 2017

4

Needed urgent repair to get inspection. Was facilitated greatly by Brenda Green. Time was short and she pulled everything together, gave good advice about resetting registers and it passed the test.

Michael MaxJun 6, 2017

5

Marcus Dominguez is amazing. Always professional, accommodating, honest and above board. If he says my car needs it, I believe it. The staff at the front desk is polite and efficient. Great service and great accommodations to wait for the service to be done.

Karen DewittJun 6, 2017

5

Great customer service! Very personable & considerate of my time and budget!

Dee JayJun 6, 2017

4

The experience was good. Shopping online helped me make my decision. The product was one thing but the vin number that was assigned to the vehicle indicated one color and the vehicle was another color which made me believe that something may have been done. The vehicle run smooth. The customer service was great with reservation since we traveled from Virginia to Maryland it made for a long day. Only incentive was tank of gas and key chain.

GabMay 16, 2017

5

My second purchase from Jaguar Land Rover Bethesda. First purchase since Autonation acquired Manhattan Jaguar Land Rover. Great service from Salesman Wale and Sales Manager Gian. Smooth quick purchase process!!

BrettMay 13, 2017

5

Joe Simoules is amazing. He is knowledgeable and efficient.

Michael JanniniMay 7, 2017

1

They were fine when they sold us the car but the customer service is the worst ever encountered. See Yelp for more details.

J. L. M in Va.Mar 2, 2017

5

Lou Rodophele is a rock star! This review would have been much lower if Lou had not stepped in and made sure ALL my questions were answered and everything promised was delivered. Thank you Lou and Land Rover & Jaguar of Bethesda!

Matthew W StewartJan 31, 2017

5

This was the best time in my 30 years of buying a car, Eric was the best sales person very understanding answer all my questions know about the car in detail and most of all my wife enjoyed the buying experience which something to say about buying a new car..

MenwithaPlanDec 22, 2016

5

Our salesperson Arthur Petrosyan was great. He was very professional in presenting the cars and helping and guiding me in making decision on the type of the car that would fit my needs. The entire team were nice and they made the overall buying enjoyable.

MikeDec 14, 2016

5

I got the car of my dreams and they were really nice. Not much else, the dealership staff was very nice, not too pushy, and I felt they gave me a good deal on my trade and didn't take advantage of me which seems to happen whenever I bought cars before.

tonyasmithJun 14, 2016

5

I did not expect to get this nice a car for what I paid. Actually all their cars looked really nice, I don't know about the other ones other than looks but I got a car with a lot of options for less money than I looked at other places. The saleswomen was nice( nice to see a women) and the finance person didn't push me to get anything. I really enjoy my new car, go see Sherry Wood, she treated me well.

markmosleyJun 13, 2016

1

4 wk old vehicle with same repeated problem, and when you call for service, you are given distant appointment.i certainly expected much better service and PR.

Disappointed customerJun 6, 2016

1

how could this dealership stay open? Worst Buying experience, only to be trumped by a worse service service department! Avoid!

JMRApr 8, 2016

1

This place has awful customer service! Do NOT expect any type of customer service at this dealership. The sales reps have not been trained to provide any. They are there to size you up and play mind games. I would especially recommend NOT working with the sales rep named Kamal Sheikh. He has no clue how to handle customers and will not listen to your needs. He is horrible! I took my business to another dealership after dealing with this place. This is by far one of the worst dealerships in the DC metro area.

DClocalJun 6, 2015

1

made a reasonable offer for a Used Car to a previously working email on which we had corressponded---but completely unresponsive when made an offer---NO "sorry already sold", NO "sorry offer is not large enough, here is a counter offer" NOTHING Rude and unprofessional .

a valid buyer about to buy a carJun 5, 2015

5

In our search for a LR 4 we trawled through endless Land Rover dealers within a day's drive from DC. Needless to say in this search we came across many dealers some very shabby and some very slick. However we are delighted to say that Manhattan Land Rover dealers on Old George Town Road, Bethesda was head and shoulders above all others. Kamal Sheikh of Manhattan Land Rover who dealt with us couldn't have been more polite , hard working or diligent ! Nothing was too much trouble for Kamal. We were thoroughly impressed with his courteous but efficient handling of our requirements. Not only did we buy a car from him but felt we could safely recommend any one wanting to buy a Jaguar/Range Rover to make it their first port of call. Well done , Manhattan and well done Kamal !

Deip GuhaMay 4, 2015

1

I am using the service department for at least 5 years. I witnessed how the facility and the service kept changing. To start with, the facility has improved and looks very good. The customer service guys are also nice and seem willing to do the best job. However, in overall, every time I have visited the service department, I got one or another disappointment, if not frustration. My disappointment is mainly with the real service, rather than with the way it is presented in the lobby. Fist, my observation is that whatever deal or special I have been offered (and these guys would very seldom offer you any special at all), the service always ended up more expensive than anywhere else (I am comparing only Land Rover service departments). Second, each next morning after the service I get a low tire pressure message, until I realized that they are always deflating my tires to 30-32 psi, while it is clearly said that the recommended pressure is 35 psi. It seems that they do that intentionally, and I do not know why. Third, there has not been a single case in my record, when they did not forget to reset the oil change data on the computer. As a result, after a couple of months I would forget when is the next time oil change due. In one occasion they charged me for a tire rotation, but later I realized that they actually did not do it. Once my battery started dying and they serviced it, but several days later I realized that the battery has lost water and died again. I opened that caps and added water myself and solved the problem for many months ahead. What service they did if they forgot to check the water level??? These and other reasons make me to think, that whatever $ these guys charge, it always ends up that you pay more on a long run. And, this still does not mean, that these guys are low cost, no! I have other things to say, but in overall I would not advise anybody using the service of Manhattan's Jaguar-Landrover of Bethesda.

GeorgeAug 25, 2014

3

Their welcome was excellent! As a woman the deal was one-sided and in their favor, but that attests to my negotiation skills. Had a hiccup with a trade-in, but with some calm conversation we were able to end it favorably. Overall, I suggest (male/female) all should enter the dealership armed with as much information for the type of transaction and be firm, not even flinching with yr position. They are relatively reasonable and you can work with them. Arbi (the sales manager) is a good guy. Paul the sales agent is alright too.

jjbrittMar 1, 2014

1

I ordered a 2014 Jaguar F-Type May 27th and it was due to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agreed. To make a long story short, the staff were unwilling to accurately pinpoint delivery of the vehicle despite my requests to do so until I called Jaguar USA and triggered an investigation. Then they took action but it was too little too late. I simply do not care for the way I have been handled at this dealership. There is a condescending air about the place. Each time I have visited the show room to check on the delivery there has been at least one exchange that made me question why I would want to get in any deeper with Manhattan and fight with them when I bring the car in for service. I used to think Jaguar meant superior luxury and customer service. The reality is I get superior customer service from my Volkswagen Dealer from whom I bought a Jetta so you do the math. I have never been so excited to buy a car and then so utterly disappointed due to all the madness. Bottom line I cancelled the order. I am no math major, but who buys a roadster convertible in October only to sit in the garage and depreciate over the winter? I didn't just fall off the turnip truck.

T. MainesOct 1, 2013

4

took care of problem with newly purchased car waiting to see if mossong parts will come through

impalassSep 25, 2012

5

A very wonderful gesture and prompt attention,but a little slow to deliver,however,the overall need was very satisfactory. I commend and recommend this dealer.

EMEKA NWALOZIESep 24, 2012

5

I appreciate the fair deal I got on my trade, I think I got a good price but beyond that I was treated well and did not take as much time as the past few cars I've bought. I will buy from this place again as long as the service is half as good as the sales area.

JaguarmdMar 3, 2012

1

I have bought cars from $500 to $100k, from individuals, Carmax, & traditional dealers for over 25 yrs. Simply put this was the worst exp ever. These guys will rip you off ! Up to the start of the paperwork process was so-so. Front office was OK, but not up to current stds for a Jag/Land Rover dealer. Once handed over to the finance lady the fun began. Numbers were wrong, adding different things not requested & tried to charge $900 as a handling fee for gas & cleaning ! Almost walked out at this point. (& should have). Next was a long road of delays with tags, alarm system, warranties, etc. Took the $ but no services provided as promised. Exact same problem as the other review ! Service dept is horrific. Both times the car went in nothing was fixed as it should have been, the car was returned filthy and greasy inside. The service area looks like something from the 50's-60's, def not up to modern luxury high end car service depts. Only the Parts dept seem to have a clue. Avoid these guys at all costs...

jag09Dec 7, 2011

5

GOT A NEW JAGAUR FROM - RICHARD PHAM CALL HIM FOR ANY VECHICLE - HE IS A GREAT SALES MAN

STEVEOct 19, 2011

5

Made a Phone call to the dealership ask for a Remi Red Rover - Sales Man was Great - he Told me to Let him Check if Color was instock - After I was told by another Dealer it was in stock - When i came into the show room it looked Great - Every one was Nice - Not Pushy like other places - I purchased my Truck with in 30 minutes From Brian Armstrong Very Nice guy !! Got A Great Price and Enjoyed My experience , Will Refer more people here to See him . Thanks !!