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Sales

It seems like everybody is selling locks and moving and packing supplies. Even so, good self-storage businesses can still outsell the competition. Try these smart strategies to outfox the big-box stores. ...More

There are many ways for technology to improve a self-storage operation, which requires both customers and professional staff to be successful. This article focuses tools operators can use to track marketing efforts and sales leads and recruit quality staff. ...More

Developing and implementing an effective lead follow-up system is critically important to maximizing your self-storage marketing efforts and increasing closing percentages. Follow these four steps to turn sales prospects into tenants. ...More

The self-storage busy season is just around the corner, and phones will soon start ringing at every facility. Here are three important sales tips to help managers maximize every sales opportunity. ...More

The most valuable piece of real estate at a self-storage facility is the two square feet of office counter space where the manager deals with potential renters. Here are some ways to amp up service at the counter and generate more revenue. ...More

In the self-storage industry, there are a number of myths about the sale and purchase of cardboard boxes, the type customers use for packing and moving and facility operators offer as retail product. This article debunks the top six myths and offers solid advice on what to ...More

In this "Quick Hit" video segment from 3 Mile Domination, Jim Ross discusses why it is important for self-storage operators to know their customer-closing rate. Ross says knowing what percentage of customer inquiries are converted into actual rentals each month can help ...More

Every phone call your self-storage facility receives can lead to revenue for your business—or your competitor's if the call is handled poorly. Here are some strategies to ensure you make the sale every time the phone rings. ...More

There are many things self-storage operators should do to attract and retain customers including having a solid marketing plan and offering great customer service. However, it’s these top 10 items that will turn prospects into customers. ...More

When it comes to selling self-storage ancillary products like locks and boxes, operators should rely on the “upsell” technique. This proven sales method will add revenue and help operators deliver better customer service. ...More