Meter Reading

STEP 1 Locate your meter box, generally found towards the front of a property, near the street. It is housed in a plastic box usually marked "water". Remove the lid by using a tool such as a large screwdriver or shovel. Insert the tool into one of the holes and pry the lid off.

WARNING!!!

Use extreme caution when opening your meter box. Spiders (especially Black Widows), snakes, and other creatures may be in the box!!!

STEP 2 Once you open the meter box lid, lift the protective cap on the meter. If you have one of the newer meters as shown below the digital reading will be in hundreths of gallons. If you have an older meter read on: On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.

STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.