Free Malware Removal Forum

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Your machine is badly infected. One or more of the identified infections is a Backdoor Trojan, keylogger and Root-Kit variants.

OK since we are dealing with the aforementioned infection(s) I would be providing your good self with a disservice if I did not make you aware of the ramifications below:

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Although an attempt could be made to clean this machine, it could never be considered to be truly clean, secure, or trustworthy. We could not say definitively that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damage it may possibly have caused to vital system files. Additionally, it is quite possible that changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat. Therefore, your best and safest course of action is a reformat and reinstallation of the Windows operating system, and that is the course we strongly recommend.

OMG!!! Now I'm double lost. Thank goodness their are virus warriors out there like yourself to help us fledglings. I would like to format and reinstall, but, alas, I'm not sure about backing up. I have hundreds of photos, and a novel I've written on this computer. And so much more I'd like not to loose. I hooked up a My Book a year ago to back up the photos, but don't know if everything else is backed up too. I'll look into it. Thank you so very much for your help! I greatly appreciate it.

Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. Here are some free Anti Virus programs which I recommend to use:

Update your Anti Virus Software - It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. Here are some free Firewalls which I recommend to use:(Use only one, and disable your Windows Firewall)

Once installed it will advise set Auto-Updates if not set and you then you will be able to manually check for updates also via:

Start >> All Programs >> Microsoft Updates

Make your Internet Explorer more secure - This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click on Options.

Click once on the Security tab

Click once on the Internet icon so it becomes highlighted.

Click once on the Custom Level button.

Change the Download signed ActiveX controls to Prompt

Change the Download unsigned ActiveX controls to Disable

Change the Initialise and script ActiveX controls not marked as safe to Disable

Change the Installation of desktop items to Prompt

Change the Launching programs and files in an IFRAME to Prompt

Change the Navigate sub-frames across different domains to Prompt

When all these settings have been made, click on the OK button.

If it prompts you as to whether or not you want to save the settings, press the Yes button.

Next press the Apply button and then the OK to exit the Internet Properties page.

Malwarebytes' Anti-Malware - Download it from hereThe tutorial on how to use MBAM is located here

Install WinPatrol - Download it from hereYou can find information about how WinPatrol works here

Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.Download it from hereThe tutorial on how to use Spyware Blaster is located here

Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Importance of Regular System Maintenance:

I advice you read both of the below listed topics as this will go a long way to keeping your Computer performing well after the format and the reinstallation of the Windows operating system.

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