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FIX: Microsoft Solitaire error code 124

Microsoft solitaire collection error code 124 may be caused by loss of network connectivity, or if the online game service is unavailable. They may also be displayed when you try to save the game or the game files have become corrupted.

If you get the Microsoft Solitaire error code 124, first, run the App troubleshooter and then the Windows Update troubleshooter. To learn how to do that, read our full guide below.

Probably there are not too many people on this planet that don't know about Microsoft Solitaire. However, you can always learn more about it if you go to our Microsoft Solitaire Collection section.

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Most, if not all gamers have come across error messages while trying to play their favorite games whether that’s on their Xbox consoles or Windows computers.

Microsoft solitaire collection error code 124 may be caused by loss of network connectivity, or if the online game service is unavailable. They may also be displayed when you try to save the game or the game files have become corrupted.

Usually, Microsoft releases the error codes (mostly known), and their corresponding issues, so if your error code starts with 101, there’s something not quite right with the news feature, or a file is missing from the manifest.

An error with the code 107 means something is preventing the game from downloading so you need to check your internet connection, antivirus program and ensure the game is whitelisted.

If you’re getting Solitaire error 124 or error 101_107, it’s probably within that range of issues, but here are some known solutions to help resolve the issue.

Solution 1: Run App troubleshooter

This fixes some issues that prevent apps from running such as screen resolution, and incorrect account or security settings.

Right-click Start

Select Control Panel

Go to the top right corner and change View by

Select Large icons

Click Troubleshooting

Click on View all option on the left panel

Select Windows store Apps

Follow the instructions to run the app troubleshooter

Check whether you are able to play Solitaire again. If not, go to the next solution.

Solution 2: Run Windows Update troubleshooter

This tool automatically detects, and fixes most incorrect settings on your computer that brings the Solitaire error 124/ 101_107/, and prevent you from running any updates.

Click Start

In the search field box, type Troubleshooting > hit Enter

Click View all in the left pane

Select Windows Update

Run Windows Update Troubleshooter and follow the instructions on the screen

Solution 3: Check that Windows Updates aren’t stuck

If you’ve checked for Windows Updates and there was no problem there, try checking if there are some updates that are stuck because some do get stuck for various reasons.

Click Start

In the search box, type Windows Updates

Click Check for Updates

Click Check Now

Click View Details

Install any updates you may find that have not been installed including optional ones

Restart your computer

Solution 4: Check if Xbox Live is down

Sometimes the network on Xbox goes down, in which case you can check and log in then click Support to see if it says Xbox Service is up or Xbox Service is limited or Xbox Service is down. It is down or limited, you may not be able to log in to your game till it is fixed.

Solution 5: Create new user profile and try setting up from there

You can create a new user profile then change settings to administrator privileges, and check if Solitaire error 124/ 101_107/ persists.

Here’s how you can create a new user profile:

Click Start

Select Settings

Select Accounts

Click Family and other users

Click Add someone else to this PC

Fill in the form with the user name and password. Your new user account will be created.

Click on Change account type

Click the drop-down arrow and choose Administrator to set the account to administrator level

Restart your computer

Login to the new account you just created

If the issue goes away, then it may mean your other user profile is corrupted. You can try the following in case of a corrupted user profile:

On your new account, use it to downgrade your usual account

Click Apply or Ok

Raise back your old account to its default admin level

Rinse and repeat a few times as this will help to remove any corruption

Leave your account on as Administrator

Check whether Solitaire error 124/ 101_107/ goes away when using the newly created account. If it does, then you can either Fix the old user account or migrate to the new account.

Solution 6: Uninstall and reinstall Microsoft Solitaire Collection

If you usually don’t log in to Solitaire, uninstalling the app will erase all your games and progress. If you do log in to Solitaire before you uninstall, all your data will be saved in the cloud, and any saved games will not be lost when you uninstall and reinstall Microsoft Solitaire Collection.

You can then pick up where you left off in the game you’re currently playing.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Solution 7: Make sure your firewall/anti-virus isn’t blocking the app

Sometimes having multiple firewalls, antivirus or malware programs, may at times prevent you from performing certain tasks or run processes on your computer.

If this is the cause of the issue, turn either of the three off temporarily then try to log in again.

Ensure you turn these programs back on immediately after you’re done to prevent hackers, viruses, and worms from damaging your system.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not blocking the app.

If your antivirus or firewall has an app whitelist, make sure that your Xbox Live-enabled games are on this list.

Solution 8: Clear your Windows Store cache

Right click Start

Select Run

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error 124/ 101_107/ goes away after doing this.

Solution 9: Uninstall and reinstall the game with a clean Windows Store cache

This should be one of the last resort methods. Ensure you’re connected to Xbox and save your game data. If not connected, you may lose all your game progress.

Right-click on the Solitaire game app icon and choose Uninstall

Right click Start

Select Run

Type wsreset.exe and press Enter

The Windows Store will launch for you with a clean cache

Go to Settings

In the Settings Menu, go to App Updates

In the App Updates menu, press Check for Updates AND Sync Licenses

Press the arrow key at the top left to go back

In the search bar at the right, type in the name of the game – Microsoft Solitaire

Reinstall the game

Solution 10: Clear Disk cache

This is another last resort method. Connect to Xbox Live and save your data before doing this otherwise you’ll lose all your game progress.

Close all your games using ALT+F4 while it is running

Click Start

Select File Explorer

Click the View tab at the top

Check the box that says Hidden Items

Go to the following folder: C:\Users\[USERNAME]\AppData\Local\Packages\[GAMENAME]\LocalState\

[USERNAME] – is the name you use to log in to the computer, for example John Doe

[GAMENAME] – is something with the name of the game. Something like this for example: Microsoft.Solitaire_8wekyb3d8bbwe

Delete the folder DiskCache.

Run the Microsoft Solitaire game again.

Were any of these solutions helpful? Let us know in the comments section below.

FAQ: Read more about Microsoft Solitaire

What is error code 124 for Microsoft Solitaire?

The error code 124 appears when you are playing Microsoft Solitaire. It may be caused by loss of network connectivity, or if the online game service is unavailable. They may also be displayed when you try to save the game or the game files have become corrupted.

Is Microsoft Solitaire Collection free?

Solitaire Collection is a free collection that allows you to play 9 challenge Solitaire games: FreeCell, Pyramid, Klondike by Threes, Golf, Klondike, Simple Simon, Spider One Suit, Spider Two Suits, and Spider Four Suits.

How do I get Microsoft Solitaire Collection?

Microsoft Solitaire Collection is already installed in Windows 10. If you don’t find it on the menu, search for Microsoft Solitaire in the Windows search box and open it from the results. For mobile devices, open the App Store (on iOS devices) or the Google Play Store (on Android devices) and search for Microsoft Solitaire Collection. On the detail page, select Install and then Open.

Editor’s Note: This post was originally published in January 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.