News & Updates

News & Updates

​Have you considered how important the people who provide customer service for your company really are? In some cases, they may be more crucial to retaining your customers than your sales people are at obtaining new ones.

Join us July 15 at 2PM as guest speaker Rochelle Simpson, Vice President & Senior Recruiting consultant for Northern Trust Bank, shares her thoughts and tips on the following key points to hiring the best customer service people for your company:

Customer service - what it is and isn't,

Positions that rely on customer service,

Key traits that all customer service representatives should possess,

How to interview candidates for the position,

Tips on coaching for exceptional performance, and

Ideas on rewarding great performance.

These webinars are pre-paid through a federal grant so there is no cost to participants. Join us on the webinar so that you can ask your hiring and recruiting questions during the webinar.

This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the recipient and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.

The Illinois workNet Center System, an American Job Center, is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers may be reached by persons using TTY/TDD equipment by calling TTY (800) 526-0844 or 711.