Remember today’s Valentine’s Day sale? Well, T-Mobile has extended for another day because its point-of-sale computer systems could not handle the strain of the high demand for service contract activations and device upgrades.

So, if you missed it today, you’ll have your shot tomorrow. As mentioned before, T-Mobile retail, retail partner stores (authorized dealers) and customer care are all getting in on the sale fun tomorrow. Standard upgrade rules and migration fees apply. If you have any questions on the offer, we’d first suggest re-reading T-Mobile’s original press release, and check out our post afterward. Happy Valentine’s Day Sale!

About Conan Kudo (???????)

sat in a damm stor for over 3 hours and was told give us your number the system crashed. This was at 2pm. S at there another 45 minutes and in that time saw countless potential and current customers being turned way. Csr’s were absolutely clueless. At 5pm when i called they were still in the dark. Finally I took to the social networks and got a response on Facebook nd twitter saying that they are going to extend it. When i call my local store , they still had no clue. I told them what was going on. At 645 they call me and tell me you are right they just called us and said its being extended until tomorrow. Serious lack of communication

Here is the kicker they have to stay in store until 11pm to see if the system returns and will remain open until tht time.

FLTMoManager

Listen, the frontline associates and managers were just as upset as you. I know my store received unofficial word around 5:25 PM that the sale would be extended. We were then given confirmation at 6:23 PM. When the systems first went down we were told it could be a quick fix. Restart the computers and the system should work. No, try again. Don’t let anyone walk. So, I don’t know where you were located, but as a manager I apologize for any inconvenience. I also know many stores already have inventory shortages. For example, Galaxy S II and Amaze are out of stock, however, we’re still expected to run the promo tomorrow without these devices available and none shipping. Hope everyone, staff and customers are prepared for this.

Andrew T Mobile PFCUSTOMER

Call Customer Care. They should credit your account just for you wasting your time.
Dial 611 from your phone, whne you get to the reason why you are calling say
“Cancel Service”. Loud! It will ask if you want to speak to someone about your service.
Say yes.
The wait time right now will probably be half an hour, but they will can call you, do a call back, enter your number.
And WHEN they call, pick up the phone and when you get through to the rep, tell them your frustration.
T Mobile Customer Care department should be able to credit you or give you the deal on the phone instantly..no waiting for rebates, no changing to a higher 5GB plan.
Explain to CC your frustration about tmobile. Ask them for what you want.
Chances are you can probably get it. Don’t be afraid of T Mobile being generous. Right now, that is their one ambition…to KEEP YOU HAPPY AT WHATEVER COST THEY ARE WILLING TO AFFORD.

Go1836

If I were making a decision I might want to let you go!

AngryBirdKiller

Nothing like customers like yourself who think you need a gold spoon, it’s people like you that ruin it for others. No matter what is done you will simply want more and be an unhappy person, I completely pity you.

TmoCSR

i get a dozen people like you every single day. just because we have a system issue doesnt mean you deserve free money for it. when using computers, problems WILL occur. you werent born with a golden spoon in your mouth so stop acting like it.

and FYI – Loyalty/Retention does NOT have the power to give someone the valentines day deal if they dont qualify for it.

Duece2020

FYI retentions does have the power to do that because I just ordered a free galaxy s2 no rebate no nothing just paid .35 cents tax and 4.99 shipping and I still have 500 minutes and 200mb data

Kirk

NOBODY F$CKING CARES YOU ARE SO ANNOYING. I HATE SEEING YOUR COMMENTS EVERYWHERE. GET A LIFE

TiredOFtmobileFTW

This is ridiculous. IF THEY WOULDNT HAVE HAD ONLY ONE DAMN SALE FOR EXISTING CUSTOMERS, THIS WOULDNT BE A DAMN PROBLEM. Absolutely ridiculous.

Just Sayin…

Verizon, AT&T, and Sprint don’t do any.

Vim

You’re wrong there. Nevertheless they usually do their sales through partners like Amazon instead of their corporate stores. For example, during Amazon’s week long Black Friday sale, all Verizon, AT&T and Sprint smartphones were 1 penny. T-Mobile is the only major carrier that didn’t participate in that sale. The other carriers will also do special promotional pricing (like T-Mobile used to do), such as Verizon’s double data promotion.

Anonymous

System crashed in FL right after my purchase earlier today.. *phew!*

JBLMOBILEG1

Sad to say it but if Tmobile ever gets an iphone I almost guarantee this WILL happen again. Hopefully this issue will prepare them if they ever do get the iphone so atleast they can have a backup in place. On a positive note… hopefully this sale will help them for the future. Let’s just hope they follow through on contacting customers who wanted to but couldn’t take advantage of this offer because of the systems crashing. Honestly anyone who wanted to upgrade and waited in a store but couldn’t needs to have their upgrade fee waved… no questions asked.

Duece2020

I was able to get a galaxy s2 today and only pair shipping of 5 bucks no taxes no mail in rebate nothing

Anonymous

At retail or from Customer Care?

Duece2020

I called retentions and I didn’t have to upgrade my plan I still have 500 min and 200 mb webs just did a two year contract

Shawn

yes but they didnt tell you the rebate center will deny your form

Duece2020

No I didn’t have to do a rebate at all I have my invoice and everything all I had to pay was shipping And 35 cents tax something with me being in Florida and not having to do a mail in rebate

Johnwayne

Yeah then you woke up and realized it was a Galaxy 4G

Duece2020

No it’s a galaxy s2 buddy

Paul Carunungan

surprisingly i got the same deal. i was so surprised.

Monday

as a rep, today was the most frustrating day ever…our systems ingeneral are glitchy filled with errors…but to be pretty much the whole day without a resolution is bullshit

Larrrs

I agree, it was the most frustrating day I ever had working at t_mobile. THey really do need to upgrade their old network so this will not hapen again, and they havent done any in 4 or 5 years. I can only hope that tomorrow will be better and we can get sales, I probally lost hundreds in commission today, so yeah very horrible day

TmoUSPloyee

Surprisingly wish they made watson more efficient, Seems like Quikview has way more problems than the old system =(

Anonymous

Hey, You guy’s are gona BANK tomorrow! Hopefully you got enough in to make more than a typical Saturday, so w/ tomorrow you should have a killer week! TMO’s back on the rise, & you guys have a bright future again! You’ll go back in tomottow ! –

Skeptic

Agreed…this was one of the most dreadful days I have ever had working at T-Mobile, or anywhere. Customers were getting mad. Our signup lists didn’t matter because the systems were down so what did it matter how high up you were on the line? People were furious…they thought we were intentionally doing this as to not give out free phones. They totally didn’t understand how much money we personally, and the company, were losing with this outage. I am just saddened this evening because I know how this looks. We’re in fourth place per JD Power and we can’t even have a sale without a catastrophe occurring. I’m thinking most customers won’t come back who we left by the time the systems came back up around 6 PM. T-Mobile is looking like a joke…we’ve had big sales before and this never happened, not in 10 years has this ever happened. Wow.

Anonymous

As bad as it is, just wait for tomrrow turn around :)

Anonymous

Man, my heart goes out to the retail sales reps, who work for a small hourly wage plus commission, who were watching all the potential profits walk out the door. These guys deal with so many complaints, trouble shoot customer issues when possible, & maintain the stores all for an hourly wage, but comission is their primary source of their income. That had to be tough to have all of those people there & no way to finalize the sale! I’m in sales & that would kill me! I hope you guys at least got a chance to network & get some business cards out there in hopes of some referal $$$. Tomorrow should be good to you though!

monkeybdb

Much Appreciated. this was absolutely horrid. I was activating a customer at 12pm and as soon as i got to POS it crashed. it was exactly as you said, just plain aweful watching all the business walk out. we were still able to do classic activations but not value with EIP or any Upgrades. just a wonderful (not) day.

guest

I’m glad that I got to the store at 9:10 AM this morning and completed my POS

SublimeDavid

Thanks in2android it was pretty tough, it sucked doing manual upgrades and acts but cutovers there understood at my store, problem was it took a heck of a lot longer to finish things that normally take less than 10 mins for us to do. =( I think the company takes pretty good care of us though so I have nothing against it at all, there are some things I wish were a little different but in this day in age were quite happy to be working for TMO, the toughest part though is trusting corporate to do the right thing now for us and the customer after the whole ATT thing happened, there was nothing tougher than to have seen a customer a few weeks prior come back and wonder why we were suddenly being bought by ATT (at the time) especially since before we assured them Tmobile would be taking care of them and they knew ATT’s rep.. I think this sale was a good step in the right direction though and it rewarded existing customers as well as people on classic not just on value, the company does listen to these forums just so you know. =) And a lot of us reps usually check it out as well. We think David has done a great job not his site. Kudos.

Shawn

Hey David the pay isnt that bad base plus commision equals 70,000 a year

i went there just to check out the phones in person and when 1 lady was told she’d have to wait an hour before she could make a payment, she had to make a stink. i wanted to tell her she should just call it in or go online or even use the demo phones and handle it.

Spiritdude1

Wish I could have bought a new phone today but didn’t have the unlimited talk and text. I think when they have a sale and you can upgrade you should be able to regardless of your plan. Not a great way to treat loyal customers. (ten years +)

William Cron

Call into customer care. When I upgraded my phone last week, I called into CC with a question and was offered a contract extension based on loyalty. I was given a $200 credit and my bill was reduced by $10 a month. Since I had already signed an extension earlier in the day, I ended up getting a lowered bill and credit for upgrading my phone. (And since I went through Walmart to get my phone, I ended up making some $220 on the day!)

Andrew T Mobile PFCustomer

you were credited for migrating to a value plan, sounds like.
Good Job. Good to know T Mobile cares they are 4 on the JD Power list behind the comp

William Cron

Nope, I’m still on my Classic plan. =) the call and experience reminded me of when I first signed up with t-mobile.

Andrew T Mobile PFCustomer

call customer loyalty department.
If you have a value plan, they will credit your total phone cost the rebate, bringing down the total cost of the phone, without having to sign up on a higher plan.
I ordered the Galaxy II $199 + tax down, monthly payment is only $10
My plan is 500 minute value plan 2GB data $49.99 month

Tried? Sorry Steve, but there are stipulations to the rebates and the rep was only trying to help you in order to receive that rebate form for the free phones after rebate.

Timothy Desaules

Its clearly stated on EVERY price card in the store. Why should t-mobile give you a free phone if you are on a low rate plan? Thats stupid. Plus, you can upgrade with a lower plan, but you dont get the sale price. It’s not brain surgery.

Vim

As long as you have a data plan that’s at least $20/month, I’d give it a shot. They gave it to me and I don’t have either unlimited talk or text.

Anonymous

You a writer now Conan Kudo? That’s wussup!

Eric Sundburg

Anyone working for t mobile please let me know how long usually it takes to get the rebate. Do I submit it online? Rep on the phone said it takes one week. I just wanna know for sure.

Anonymous

I dont work for tmo, but Ive gotten alot of rebates. You file it through the mail w/ a rebate form that will come w/ the phone if you order it from tmo, or if you buy it at a retail store & they dont give you the form you can download it. It takes 6-8 weeks from the day you mail it & it comes on a prepaid credit card/ gift card.

Eric Sundburg

6 -8 weeks……….. are you kidding me?

Anonymous

Not kidding you at all. As a matter of fact, with all the rebates they are going to get now I wouldnt be surprised if it took longer! Ive also been told in the past that they have heard of them happening in 10days when filrd online. When Ive tried to file online it has always said I still need to mail the form though? The first 2 times I thought it was becausr I bought the devices at a retail store, but I buy all my phones/tablets/hotspots through customer service & I still have had to mail them? I hqve 3 phone lines a tablet & a hotdpot so Ive done around 9 mail in rebates. I guess its nice to get something for free, but be prepared for the wait, & certainly dont spend money you need back quickly.

Anonymous

a rather normal timeframe

SublimeDavid

Month and a half, I’m a tmobile employee, i usually tell customers to send in first class mail which is a bit more mine to send ( like 20 cents) but the fast it gets there the faster you’ll get it back average though is a month or month and a half form sending it and getting it back which is not bad for a mail in rebate.

Guest

I’ve already put mine/mir in mail today as soon as I bought the phone.

If system crashes you do it all manually and follow up later ,,,I was able to keep going even after system crash tomorrow we will check on all accounts worked on and make sure all is complete in the system and all forms are completed,,,,,,,But what a turn out every store in the USA swamped with new customers,,,,,,,,,,,Go T-Mobile,,,,,,,,,,,,,,,

Go18365472

Swamped with existing customers more like it

Guest

I went to tmobile store this morning at 9:10 AM because I figured the turnout was going to be great. I was right, however, there was only 3 people in front of me but by the time I left the store was packed. I passed by the same tmobile store tonight between 6-7 PM and it was packed inside. Tmobile really made some good sales today. I’m now a happy Samsung Galaxy II owner……WhoooHooo

Andrew Singleton

congrats! i’m proud of tmo running a sale that everyone wants in on. itd be smart if they became “the carrier with always free upgrades”. nobody would leave!

Abc

Free upgrades really? How will the company make any money wow ur do genius… O.o

Anonymous

um, other sources of revenue? keeping a customer is 10x more valuable than getting a new one

Abc

Thank u so many reps hindered by not knowing how to use the system!!

Anonymous

It sounds like there was a decent turn out, glad T-mobile decided to extend the sale for a day to those who weren’t able to take advantage of it today. I can only imagine how frustrating today must have been for customers and employees alike! Heres to a better tomorrow!

Skeptic

Decent turnout with a 3 hour network failure…imagine what it would’ve been had the system not crashed.

Guest

From inside knowledge, the turn out wasn’t good that why they extending it. They want your to think that

Tempestlegacy

you live a very sad life my friend.

CDogg

No actually the turnout surpassed expectations. The systems couldnt handle the turnout so it was extended to handle all the customers. TMo did right by doing this.

Steve

This was total BS!!! I went to upgrade my wife’s phone on the Classic Plan that we have with unlimited web. They said we didn’t qualify unless we scrapped our plan and “upgraded” to a new plan! I already have unlimited 4G on my Amaze and she is on unlimited web on her 3G Moto Cliq. I wasted an hour today to have them try to get me to scrap my plan! Was justed starting to be less annoyed with them. We might just cancel her phone and have her jump to Verizon or Sprint (I, unfortunately, am stuck on a new 2 year contract for my upgrade).

JBLMOBILEG1

Wanna sell your Amaze for $200 so you could cancel? LOL

Guest

I just canceled and switch to att. You can buy my amaze and sensation

Anonymous

Dude, my $200 cash is waiting to buy your amaze…

Im serious…

Hello12345

Whats holding you back?

rob

The new plan would be cheaper or at the very least the same price, and if you were upgrading you would be in a new two year contract anyways so I don’t really know why you are complaining. Go on to Verizon and pay about 40 dollars more for her line, cancel her number so someone else can put it to use on T-Mo’s network

Guest

there’s some really stupid people on here and you one of them

Anonymous

If you are on “Classic” already, there is no need to change plans. The only thing is, that depending on the phone (Amaze and Galaxy S II) for you to take part of the promo, you are required at Point of Sale to get the $30 5GB Fast, Unlimited Slow internet. TMONews has shown the requirement for the past few days, so it shouldn’t have been a complete shocker. Also once you get the rebate, you can downgrade to 2GB. And lastly, the $30-5GB plan also offers Free Hotspot now too. This is a promotion, but T-Mobile is also a business, and they are doing it to make business. If you already have $20UnlimitedData, you have a selection of every other phone EXCEPT the Galaxy S II and the Amaze.

Anonymous

it ain’t $30, it’s $25

TmoCSR

its $25 if youre on a value plan, $30 if youre on classic.

JohnYoung

Oh and not to mention that the UNL 5GB includes your unlimited hotspot….. Lets see if Verizon, ATT, or Sprint can offer that. Only Sprint and T-Mobile offer UNL Data; the other carriers charge overages and Sprint is so spotty for its network. Sprint is an overpriced Boost plan

Guest

Your just an ignorant customer for them and you obviously weren’t on the Classic plan. Wouldn’t you think that the rep would want to sell you a phone rather than you walk away? Maybe you should reconsider switching carriers if you want to pay twice as much for a service that you can get from T-Mobile. You will only appreciate T-Mobile once you switch to another carrier, only to find out that they are worse and charge twice as much. Goodluck

Abc

Don’t let the door hit your ass on the way out tmobile doesn’t need ignorant customers like you

Watts11

you are ignorant. At the end of the day, tmobile going to fold for having ignorant people like you who kiss a**

Sunday

All I wanted to do was upgrade my phone and keep my current plan and I got the same BS. I’ve been a t-Mobile customer for 10yrs and I have a simple plan. $49.99 per month 2 lines 500 minutes. I have a G1 and I have a data plan . It’s $35.00 per month for UNLIMITED MESSAGES AND REAL UNLIMITED DATA..Not the BS $49.99 per line per month and 2GB of “UNLIMITED DATA…Well, they said you can’t have a new phone UNLESS you give up your plan..WHAT? I just want a new phone..I’m off contract since March 2011….I can go wherever I want, but I’d love to stay with T-mobile….They are just making it impossible for us OLD AND LOYAL customers to stay…I spoke to a Supervisor and she was tying to work with me, but what she said I had to do was LUDICRIOUS..I had to go Purchase a new phone at FULL PRICE..take a NEW PLAN…BUT DO NOT, and I Highlight DO NOT take a VALUE PLAN. Thatwas because she CLAIMED she could not OVERRIDE A VALUE PLAN..Then I had to hope she got back in contact with me for her to get me my phone a t a discounted price and she would put me back on my ORIGINAL PLAN…I’m out of BREATH just typing this..Is that ridiculous? When did just UPGRADING YOUR PHONE BECOME SO COMPLICATED. I was always able to go into the store and upgrade my phone at the Discounted price and sign up for 2 more yrs..Done deal. I’m not asking for a FREE PHONE..al i wanted was a Galaxy S 2 for the price thatwas on the WEBSITE $229. case closed. To tell a 10yr customer you have to pay full price and Oh YOU MUST GIVE UP YOUR PLAN and oh yeah..you’re saving money..Do I look like I just fell off a TURNIP TRUCK..and they said this with a straight face….

voodchl

To qualify for the rebate you need to have a Classic UNLIMITED Voice Plan – not just a Classic 1000 Voice Plan – and add a minimum required data feature, depending on the phone. Not rocket science.

Shadowleo85

all you people complaining and whining about having to change your plan when the sale clearly states what plan you have to be on and than calling customer care and complaining to get away with it anyway ARE THE REASON TMOBILE IS LOSING MONEY if you want the deal sign up for the legit way just like everyone else… TMOBILE doesnt OWE you shit but service pay your dues and keep it moving

Andrew Singleton

to those considering with a classic family plan: you must sign up for the unlimited data, talk and text plan in order to receive the discount. you may downgrade after you receive the rebate by mail, but this isn’t such a cut-and-dry discount.

Kevweb

Once you change your plan, you can’t go back to a classic plan so easily, Plus, it won’t be the same.

Guest

I’m soooooooooo glad that I went to the tmobile store this morning @ opening time. I was in and out with my new samsung galaxy II. However, by the time I left the store was crowded.

Vadadisking

Terrible scam. Nearly every smart phone requires an unlimited everything plan. It’s time to migrate to another carrier.

Adam

i am joining sprint after 10 yrs with s**itmobile. will get 25% off my bills plus free phone and credit.

Anonymous

sprint sucks buddy,

Timothy Desaules

Your bill wont be lower. You just got scammed buddy.

Anonymous

lol, buy

Timothy Desaules

Don’t let the door hit you on the way out!

Abc

Sadly to know many managers in Miami are hiding phones from existing customers just do they can do activations

Eric Sundburg

Req’d for rebate card: 2-yr. agmt., new activation, and Classic™ Talk + Text + Web plan OR Web service of at least $20/mo.

Abc

Reps who didn’t future date activations this week missed out on making money today. You should’ve prequalified customers pre activated them and have them come in at opening to pick up their phones. Money would’ve been easy. So many incompetent and inexperienced people working at Tmobile that I would’ve truly fired many managers today for not knowing how to guide their team all week.

Primus42

Future dated acts won’t get the rebate….good luck with all your pissed customers it’s called a one day sale sooooo if the date one the receipt doesn’t match thedate of the sale rebate won’t be processed…

I’ve never seen that many people ever in a tmo store. it was like black friday at walmart.

Ruby

went to tmo store, this maybe my 3rd time at corporate tmo store since i have been tmo customerin 2003, not big lines but the reps were slow as usual and 3 in line to pay bills, i was first to wait for 45 mins, when my turn came up one of the other rep asked me to sign in and wait again, THEY DIDN’T TELL ME TO SIGN when i came in 45 mins ago, angrily left. i wasn’t their to buy phones or renew contract. anyway, it sucked

JBLMOBILEG1

What were you there to do then if it wasn’t to get a phone or upgrade? No offense but it’s your own fault if you waited 45 minutes for nothing. Especially considering you more than likely knew it was going to be busy because of this sale which has been mentioned not only on this site but the TV and Radio as well. You remind me of those customers who come in at noon on black Friday only to complain because we sold out of the item everyone wanted. Seriously don’t complain about your own stupidity.

JBLMOBILEG1

On an added note… yes it was wrong for the reps not to tell you to sign in… but if you were there to pay your bill, which is really your only excuse, why didn’t you just pay over the phone or online considering this was going to be a busy day at the corporate stores. No wonder us loyal customers get the short end of the stick. We complain so much about nothing that I think the reps are starting to ignore us when we actually have problems worth complaining about.

Ruby

the only bill i don’t pay with with credit card , my rent. I always use credit cards to pay bills and earn cash backs, points and miles, the other 3 waiting behind me were there to PAY BILLS, i wonder how many blocks they have walked in cold night to come to tmo store to pay bills. the other few customers were being taken cared of by three slow employees, one arab women was getting a new phone, when she was told she had to get UNLIMITED plan and 5 gb and $30, she then took her time to ask why why why. tmo stores have idiots working there anyway, been customer since 2003, this is my 3RD time in 9 yrs.

Slk331

I’m sorry but its people like you who complain about waiting to pay your bill. If your time is so important PAY YOUR BILL ONLINE! You complain about the reps being slow but your also the customer who wants to take up all your time with your million questions while there is line of people waiting behind you! We work in retail and we have to give every customer our time even if its for stupid questions and if we didn’t you would be the first to complain.
I guess I’m just the stupid one who thinks that we are a mature society and we can act in a civilized manner and wait in a line for what we want or even ask someone if there is a line or a list before we look like a fool.
People get so worked over the stupid things like a phone!

Timothy Desaules

The systems were down. Grow up. And to be honest, if you and the 3 other people were there just to pay your bill, on a sale day, you are the problem with society.

Anonymous

lol you suck

Larrrs

we dont tell people to sign in, also with the system down like it was yesterday, it is possible for a time we couldnt process the payment or anything. In my store as it was in all stores, I couldnt do payments, or upgrades , or whatever for a couple hours. Upgrades couldnt do most of the day

HYFR

System crash was a pain in the ass. I’m not understanding all the complaints from reps though, manual handset upgrade forms!!!! My location the size of a 20 x 7, sold 47 phones, with the system down!!!!

Larrrs

and unless you went through CIHU system and rang them out properly they will not get the rebate back, any manual upgrades done are ineligible for the rebates. Good luck with all those customers you did manually, they will be coming back complaining

HYFR

Ran every sale through cihu at the end of the night buddy it was no problem just a 15 hour day. Lol ya I’m not a stupid Tmobile rep, actually know how to get my customers 100% taken care of

Tmobileguy

Did your location have to break up two fights and call security three times?

HYFR

Sure didnt but it would have made the day alot more fun!!!!! Lol but I’m not at a mall and it sounds like you are with security on call… We are basically an outdoor kiosk, in a old one hour photo booth. Malls blow up with business on promo days

Andrew Singleton

the “always-free-upgrades” carrier?

churn would turn negative.

Hui

To get the rebate phone has to be active on that new line when rebate is processed

im starting to get very annoyed by all these comments from people. seems like all i hear nowadays is people complaining about ever little tiny thing and threatening to leave t-mobile. sometimes i feel sorry for t-mobile, seems like they have all the complainers.

Kevweb

I don’t feel for them, they run a backwards business and they are not honest. Can’t wait until they fall.

Anonymous

Well could you do us a favor & at least wait on another site?

CDogg

Seriously, what kind of person wants a major company to fail. Thats alot of jobs lost and careers that would evaporate over what probably is a spoiled brat that didnt get what they want. Grow up think like a mature adult.

Anonymous

It probably has a lot to do with them having lower credit standards for people to sign up then Verizon or At&t

Tmobileguy

Thank you for seeing this! Sometimes my job is hell because of this.

Anonymous

Is it me, or are my fellow T-Mobile customers annoying winey cry babies?

Justin Lara

The deal is amazing. Free phones? Sure you have to upgrade to an unlimited plan, but you’re able to change that once you get your rebate. I’ve seen every carrier have issues on big launch days, but never have I seen them do anything about it, so the fact that T-mobile extended the promotion is going above and beyond for their customers.

TMOsince2003

I was unable to change my family value 1000 to 2000 without extension. This was last week. I guess if you just extended to get the phone on EIP then extending again in a week of so is no big deal.

BigMixxx

I must admit, I was wrong, if this is true.

I will be the first to say…THIS sale, they made it simple for customers to understand. Buy and phone, you will get your money back….

I heard commercials, I saw commercials, and it seems to have paid off in big dividends….
I’d like to see the numbers when this is all over.

I might have to call in, in about 20 minutes to see if I qualify for anything….

Anonymous

Yeah it makes you wonder if T-Mobile is re-thinking it’s whole Value Plan stance. Even though it’s cheaper for customers and the company in the long run, the average consumer just doesn’t see the value in it. Simplicity is always what sells. This sale was HUGE. Mostly because people could understand it.

me

Personally, I think the Value plans are a great concept (and its predecessor, EM+) and have put relatives on them. But yes – they’re just too complicated for Average Joe. The whole ‘no free phone’ thing literally BLINDS them into not realizing the savings of the Value plan. I think T-Mo needs to grandfather existing customers in to their Value plans and scrap it and just stick with regular plans with phone subsidies.

I think T-Mo should introduce loyalty rewards like US Cellular, people love that kinda stuff.

Anonymous

I like to theorize that T-Mobile hopes that if they sell the iPhone they can sell it on the Value Plan only. That way they don’t suffer the huge losses all the other carriers are taking by subsidizing it.

Vim

I really like that idea. I think T-Mobile would too. Unfortunately I doubt Apple would go for it.

They clearly state TWO YEAR CONTRACT REQUIRED. If you’re NOT eligible for your upgrade today (for example), that means if you renewed your contract two years from TODAY there’s NO WAY that would be a full two years of a contract.

Remember, your contract is never more than two years at any given time (except for military suspensions and other rare scenarios) so if you ever renew, it’s two years from THAT day, they don’t tack on an additional two years to when your current contract ends. So let’s say you have 6 months left on your current contract and you renew your contract two years from that day, you’re really only renewing your contract 18 months not a full 24 months. Make sense now?

They do allow all existing customers to invoke the sale on any existing line eligible for a full upgrade irrespective of when their contract is set to expire on those lines. That to me, sounds very reasonable and fair.

As an existing customer, you can still take advantage of the deal by adding a line. Remember, the more lines you have on one family plan, the cheaper it is per person. Just divide the family plan by the number of lines.

I don’t understand what you mean by saying you are disappointed in Magenta. It’s never been any different and it’s leaps and bounds better than anything offered on any other wireless carrier.

Lisa378

No, If you buy a phone today with 6 months left on your contract you start over today with 24 months.

Anonymous

24 Months from THAT day. Which means you are only adding 18 months to the end of the current contract you are currently in.

Salim

i actually like the deal and signing up today, NO, definitely not with TMOBILE again, but signing up with sprint, got monthly discount offer, free GS2 and free $125 credit. TMOBILE went from top to bottom fourth in customer satisfaction for a reason! good luck tmobile and its incompetent, rude phone reps and stupid store reps . i was tired of their fake, junk deals

Anonymous

This isnt a wise crack, try the dqta speeds before you hand over money. I just went rounds with sprint & paid alot of cash to get my mother out of a contract she was in for less than 30 days. Her data speeds were at max just under 1mbps! This isnt the case Im sure in every area, but what sprint calls a coverage are is not always true. Just trying to make sure you dont end up in the same boat. Best of luck though!

Anonymous

I was with sprint before – lots of headaches…

More expensive and super slow cdma internet with super spotty wimax…

Try one more time…

EXIBITman

I might pick up a brand new htc amaze today!!! my Exhibit2 is 6 weeks old. time for a upgrade.!!!!

Yea but i get a 1000min.because i have been a tmo custermer for 12years. .never been late on any of my monthly payments. i only use about 150min a month. i am more of a data user any way.

Anonymous

Complain, complain, complain!

-a current T-mobile customer

TMOsince2003

See! Existing customers will give you money if you offer them a sale. Been so long since there was a sale and effective marketing for it, not surprised there was pent up demand.

Too bad about the crash. It’s almost a good problem to have, too many customers, but only if it’s a short outage, though.

I would love a new phone and the one I want is in the sale. A family member needs a new phone. But I can’t do a contract extension, and we don’t need unlimited. Sigh. I know it has to make money for the company, so I have to pass.

Robert

bad day for tmo, as people went in to know the truth, they walked out
buying nothing and instead canceling their accounts. USED SALES CARMAN
TACTIC for junk deal. TMOBILE SUCKS , deserving of bottom 4rth

Timothy Desaules

Really? Because even with our systems down, nobody walked out and we had the best sales day since the store opened. You sir, are a retard.

Can you tell me the winning lottery numbers? Seriously, since you have all the right information, I’m betting you know!

Cashman

I live in RI, the person that has the winning ticket lives in Newport lol

Timothy Desaules

You sir are a moron. Go to sprint and pay more and have nothing but headaches.

Anonymous

Wow, I bet the other 3 carriers will be fighting over who gets you! I hope they’ll make it a live webcast! Million dollar offers over who gets Robert! And to think, you’ve been saving your minimum wage up for 6 long months, only for TMO to send you walkin’. I think the systems were fine in your city & they just didnt want you at the event! Lmao.Hey Net 10 has a KILLER deal Robert, let me give the bus fare to get to a retailer!

guest

Yeah cose those retail sales reps who get paid on new contracts and upgrades, were pulling a scam on you by NOT selling you a phone

LOL

If you couldn’t or didn’t take advantage of the deal it was due to your own ignorance. The requirement to for the deal were laid out correctly and clearly. Just another customer wanting something for nothing.

Dis

Went in to check out the tablets, it was a mess. Each computer would do at most one transaction before crashing. (The store by me is doubly screwed – brand new, 2 weeks ago, so still kinks in the local system, plus corporate going down all the time.) Ended up trying to buy a capacitive-screen stylus pack (w/ the discount coupon) and they couldn’t even ring that up. Finally they just gave it to me free :)
We’ll be going back today for the tablet I think. $30/mo for 2gig/no-overages data is worth it..

Lisa

I went to check to see if they could do something about signal loss on
my phone. The store was empty at 5 pm and when I was done, 2 persons
came in to pay their bills. Lol

JG01

T-MOBILE SUCK ! Worst CARRIER !! Here is why !!

I want t-mobile to release form my contract and not pay the ETF’s. The reason is that T-mobile has failed to deliver the agreed upon level of services. I have had numerous dropped calls, network outages, extremely poor customer service, poorly trained staff that provide inaccurate information on device support, charges appearing on my bills that I did not use or purchase and their representatives lying to me which in turn has costed me over 100 hours in the past to years. There is a reason why Tmobile is at the bottom of customer satisfaction…this is it. I have to deal with a lot to earn my salary, I don’t want to spend that hard earned money on something that does not provide what they say they would. This is very misleading and deceptive. This company takes advantage of their customers and use abusive practices to extort money from them too. Tmobile employees has forgotten who pays their salaries and they feel that being paid a salary is an implicit right, rather than one earned. They have forgotten that business rely of customers !

Examples of the bad service:

1. Recently, I went to the store to reactivate my second line. In the process I asked that the number is changed and paid for a new SIM. They changed to number and activated the SIM. My son used the number for two days, then suddenly is hone stopped working. When calling customer service, they informed me that they did not see the new SIM or that the number was changed. I then spent an hour wit the rep to get the services with the old number restored, because it would mean that I would have to go back to store to redo this process again. This is what I mean about BAD service.

2. Another, thing same day, the valentines day sale ( a free phone). I am on a value plan and wanted to take advantage of this offer, I called customer service(CS) and asked how can I do this. The rep told me, I could open an additional line and pay $5 a month which allow me to get a free phone (paying the down payment and getting the rebate). Because of my experience with CS, I called the store to confirm, the rep there told me the same thing. So after the incident above, I went to the store. Spent two hours waiting to get the phone. Finally got to pay for the phone and was told something total different from what i was originally told. Now, I cannot get the deal and would have to pay the down payment and place the rest of cost of the phone on a monthly payment plan. So what happened to the free phone. The rep called customer service to explain the situation, they would only speak to me. I explained what had happened and how my time had been wasted. The only thing they could is sorry. SORRY, what the heck ! I don’t a have rewind button to get back my time they just burned. In addition, the Tmobile reps use the SORRY so often that it means nothing. Actually, it does mean something….we just screwed up and wasted your time and it means nothing to us and we are not going to do anything about it…that is what their SORRY means.

The definition for the word SORRY for all those ignorant TMobile employees is:

Recognizing that you have done something wrong, intend to not let it happen again and fixing the current situation. Toilet paper has more value that the word SORRY to T-mobile employees

3. Other times, I have called to support on my device, After being bounced around from one rep to the other, i finally get to tech support, only to be told they rep has not been trained on the device so they cannot help me. Other calls, the rep has stated that know the device, but when a logical questions is asked about the workings of the device, they make up a lot of BS to answer the question. How do I know it’s BS…this is because I work in the IT sector and know a lot about hardware, operating systems and software. The only reason why i called them is because I did not want to wait until I got home to turn on my computer and research it myself. Just try to save time….they did not happen!!

4. I don’t how many times I have had dropped calls. They all seem to mainly happen I have called some other companies customer services and spent 45 minutes to hour working on something, to have call back to spend an other hour explaining the same thing again. This is extremely frustrating and time wasting…….this is what we are paying T-Mobile for… to stress us out and wasting our time !! WOW , what a line of business to be in…killing your customers slowly! Let’s torture them first with a 2 year contract!

5. Charges magically appear on my bill. This is a really amazing trick that they do. I don’t know how they do it… it’s like they have David Copperfield sitting in front of their computers at billing time working his magic! But you know what, I see the voodoo they are doing and catch them on it !! The other thing on this topic is what they report for my data usage. What a load of BS !!! I rooted my phone an removed the BS bloatware they put on it, which uses up my phones resources , including my data. In addition, I turn off my data connection when not using it and use my wifi for most downloads. However, they say that I use three times more that what I actually use ( I have an app that monitors my data connections)…..another David Copperfield trick. I tell you , these guys at T-Mobile should moved to Vegas, it would be a very entertaining show explaining how they do these tricks or performing them live !!

Topics 2, 3, 4 and 5 happen quite often and is the norm of T-Mobile’s business practice. This tells me that the customer is not at the forefront of their focus.Their staff are poorly trained, not equipped to deal with a legitimate situation and offer no real resolution to make their customers want to stay, expect to state that your is a 2 year contract and we will charge you an ETF ( they know most people wont want to pay the ETF , so they stay). Have you ever had your hands and feet tried behind your back while someone slaps and kicks you in the face? if you have not, this is it !!

The success of a company is, customers wanting to stay, not how many they make stay !!

T-mobile has been hostile towards their customers , more so recently during the period of the intended takeover by ATT. The customers have suffered throughout this period and T-Mobile is doing very little to correct this. Companies like this have eroded consumers rights to the point where they dictate what the customer can do. The contracts that make you sign is what they use to abuse the customer for the duration. Even with the purchasing of a smartphone they dictate what you can do with a device that is owned by the consumer. They have forgotten that once the customer purchases the device, it is not owned by the wireless company, but the customer ( like a laptop). This type of bullying and abusive behavior needs to stop !

Anonymous

Free phone is for classic plan NOT for value plan…
If they will give you free those expensive smartphone for FREE, they should close business…
Because the value plan pricing they have now is INSANE… Ask my cousin who is regional manager of AT&T here in Texas, because i showed to him what im getting with Tmobile and he scratched his head and said, THATS CRAZY MONTHLY PRICING FOR AN AWESOME SERVICE PACKAGES…

I was with AT&T with 8 years, verizon for 5 years and with sprint with my parents (when i was still in their custody)
Only Tmobile gave the best service and price you cannot find anywhere…

Anonymous

That sounds like some bad experiences. I have never had problems like that, but every carrier has its horror stories. Just call CS every day explaining & eventually some one will release you with no ETF.

guest

cry time. None of that will get you out of ETF. you miss the part where you signed a 2year contract with no garuntee of coverage? read section 8 of the T&C. Bad service? that’s all over the place, still doesnt get you out of an ETF. And then.. you thought you were going to be able to walk into the store add a line for $5.00 and get a free phone? WTF? You think agreeing to $120.00 of service, someone is going to toss you a $500.00 phone for free?

Mattcat03

I used to be like you. Get over it. You said you want out of Tmobile and still you want to upgrade your phone. You do know what upgrading means right? Means you need to stay with tmobile for two more year. What is it really you want? A free phone? Make sure your eligible. Or do you just want somebody kiss your As…

Theres more freebies we got from free phone (1 day sale of samsung galaxy s2 & htc amaze) to 1st month credit on our account.
NO ONE CAN BEAT TMOBILE IN CUSTOMER SERVICE AND INSANE PRICING & PACKAGES…
I was an AT&T subscriber for 8 years and will never go back to them forever…

Honorable

Nice! Very Nice. Good for you

Anonymous

Even my friends was shocked for what I’ve got…

Its an amazing deals, that no carrier can imitate…
I will be a loyal subscriber to tmobile for more years..

God bless yall

Anonymous

Hey now Tim, if someones retarded they were born like that & they deserve compasion & understanding. Roberts just a mere idiot, so make sure we put him in the right column! We dont want anyone accidently showing him compassion! Lol. Cmon’ Robert, spread some more knowledge on us all! We want to learn of all the secret tactics eo that we can all make the same wise decisions as you! Robert….PLEASE BE OUR LEADER IN YOUR ROVOLUTION! ROTFLMAO!

Tod

the so called ANY PHONE GIVE AWAY at tmobile stores seems to be a FLOP, I checked through the window of a tmobile corporate store here in Chicago and it was empty with 3 tmobile employees inside.

cdogg

Your a FLOP lol

Duah

I went to check out this deal…. so called deal! You have to still pay and then they mail you out a rebate form. They showed their Springboard tablet for free but when you went to check out there was a $400 that you had to pay up front and then they would mail you out a rebate. This I think kind of the stupidest scam that they could do. Come on really not at check out but mail WOW!

It’s not a scam…what is so shocking about a sale that involves rebates? You guys don’t live on another planet, you live in the same retail world I do where rebates are pretty normal.

Bradleykeller

Hi all. I went to a T Mobile only store on Saturday, Feb11. It was in the evening and a huge line of people were waiting. The stores greeter and what seemed to be the manager informed me that do to the sales success, the sale would be continued until Sunday Feb12 “both in-store and on line”. I originally priced the phone on line to see that additional fees existed. Sales tax was due. Then i decided to drive down to a store just to physically handle the phone which I was interested, instead of buying it on line. That’s when i was informed about the sale’s extension ( Big line). OK, the evening of 2/12 I go on line to buy Phone and service, NO Sale? I called T-Mobile, Office closed. I then posted on T mobile’s Facebook , In so many words, whats UP ( about 10PM, Feb 12). I go back to their Facebook around 5AM Feb 13 California time. My post had been deleted? Their offices then were open(5AM). I Question them about this. They reply with a copy of my deleted post stating the the Whole sale was ALL in store only. How is it that T mobile site on 2/11 literally was encouraging people to purchase on line “to avoid the crowds”. Their store manager stated the sale would be continued though 2/12 both “on line and in store” and then on 2/13(5AM) T mobiles customer service agents are telling me the whole sale was only in store. T mobile’s “un” costumer service agent was very arrogant, and full of hubris. He stated that the T mobile’s stores were independent and T mobile could not account for their statements or actions. Does anyone have a copy of T Mobile’s original add for the 2/11 sale and does anyone know the best way to go up the corporate latter with T Mobile. I called some of T mobiles corporate numbers and got caught in a phone loop black hole. Thanks for your assistance!

Anonymous

Screw that sale–and T-Mobile. T-Mobile wouldn’t let me take advantage of the sale because I was 3 days away from an “upgrade discount”. WTF??? They said that the computer prevented them because I was eligible for an upgrade soon, and I guess they have strict rules. If there’s a sale that can save you more money, they wont’ let you take advantage of it if there’s a “discount” that’ll appear on your account SOON.

Kathleen L

Same thing happend to me on the Galaxy but my issue was way worse. I originally took advantage of a free MyTouch 4g free w/new 2 yr activation. Got phone and screen was defective. 3 hours of actual talk time with Tmobile, 3 different reps, 2 senior customer loyalty sr reps later, I was manipulated/mislead into buying the Galaxy SII for $129 + tax to equal $168 as after all the above drama, I was so upset and mad that I didnt research what senior was offering me. He convinced me what a great deal this is bc this is a $600 phone n he is offering it to me for this $129. Keep in mind that I originally owed TMobile $0 (free mytouch 4g) and they got a new 2 yr contract secured customer. That wonderful Tmobile Sr. Customer Loyalty failed to mention how the exact phone was going to be free w/$250 mail-in rebate about one week later (I know, shadey…right). Get my new phone in mail n start playing with it n I notice a blue fuzzy line randomly popping up on left border of screen. I immediately called tech support n advised them bc afterall, this is my new, $600 phone (I still didnt know it was gonna be free in a cpl days yet). Bout half hour later bc I cldnt understand barely anything this out of our country call center heavy accented rep was telling me to do which was some test i was to perform to see if something inside phone wld turn red or white, I told her i was gonna go to my local TM store to have them perform the test (I cldnt understand her instructions) BUT, I asked her to note my acct (I thought mb it was a setting or something. She said she would send me new phone (I didnt even have enough time to return the mytouch yet) but i declined n told her if it wasnt resolved by store, ide call back n ask for exchange. Next day, I activated a 2nd line as I had yet been able to do for my son n chose his free phone. I orig got family plan n needed a total of 3 lines but I was holding off my kids 2 lines bc I needed to check out the free phones they wanted, etc. Im just gonna fast-forward this post bc I mentally cant even go on typing this out bc im so friggin upset. So fast forward to today which is bout 3 weekd from ground zero day, Ive literarally spent 9 hours of real talk time on phone w TMobile, I have not 3 but 4 lines (no, I dont need/want a 4th line) and 3 different phones in front of me (these r in addition to the 3 Im keeping that came w plans) that I have to send back to TMobile. The tech gal sent me the exchange Galaxy when I told her not to. When I called yet again to try n get all issues resolved, I finally got a supervisor who cldnt believe what Ide gone thru n who was willing to actually help me and she did (also waived 2 $35 activation fees for all this mess), I was so tired, bc it took us a couple hours to get all right), I told her I still didnt have my 3rd line yet n I wanted to do it right then w her, bc after all Ide gone thru, I wanted it to go smooth. She was happy n ready to activate line n then she said wait, I could get the deal of all deals if I waited 2 days bc she was just seeing on her TM internal company system that on Feb 11, they were launching thier VDay prom n I could WHAT…GET A FREE GALAXY S II. She recommended I log into my TM account at 12:05am Saturday to beat the mad rush at store. I confirmed n reconfimed n asked 3 diff ways/times if she was absolutely sure, it was free n I should have no prob n she confirmed that yes, FREE. She was genuinely trying to get me a great deal bc of all Ide been thru n she even walked me thru exactly how I needed to do it and I was excited but told her I was very hesitant bc of all the above so she then assured n promised she would call me on Wed (2day) to followup n if I had any problems with new promo order, she would correct all. I set my alarm for 12am, followed her directions to a tee n guess what happend when I got to checkout screen…it required me to pay $250 right then or it wouldnt let me proceed. Yea, phone is free after u give them ur $250 right then BUT, its considered a guurreat deal bc theyde send me back MY OWN $250 within 8 weeks via a rebate card. Since I knew any possible errors would be rectified bc supervisor assured me if I ran into ANY problems, she’de personally correct them when she called me. Soooo, to make sure I followed her exact instructions n she emphasized it was only one day so make sure I do it on promo day, I went ahead n added the line but picked an alternate phone that was really a “FREE” phone (Lumia 710, Windows phone) but definitely NOT a phone I would ever want. That phone was the closest (price wise) I could find n I figured it would be an easier fix for supervisor to swap out with the “FREE” Galaxy SII she confirmed 3 times was free n wouldnt cost me anything. WELL true to her word, she called me today and I had the pleasure (NOT) of spending one hour just updating her on the entire nights sleep I lost on Saturday night bc good ol me attempted to have Tmobile add the line still BUT put a hold on shipping Lumia out so I wouldnt have to send back yet another addtl exchange phone. I placed order at 12:23am n called Tmobile right after to explain n have shipping of Lumia held till supervisor called me. I had a long hold/wait time and get this, it was due to the overwhelming activity from this promo (ya, Im sure thier phones were burning up due to everyone complaining about the little issue which was a decision maker/breaker piece of info. $250 upfront then they’ll give u ur own money back 8 weeks later via a rebate call. The exciting news is that after almost 2 hours more devoted trying to convince that supervisor that if she would have given me the correct info, none of this would have happened, I got to finally end that call after close to 3 hours. I still get (have) to pay the $167 for my orig “loyalty deal” for my first Galaxy SII tied to the original FREE mytouch 4g defective phone. You know, that “Mam, its a SIX HUNNNNNDREDDD $ PHONE n Im gonna give it to you for only $129 + tax. I also still get to keep the Lumia 710 (free) or pick a different phone thats REALLY FREE n return the Lumia (she cant honor giving me the Galaxy SII unless I pay $250 only for them to send it back to me WITHIN EIGHT WEEKS via a rebate card. AND, I get to talk to that same supervisor AGAIN 2morro to again attempt to shut down 4th line and to find out if that supervisors, supervisor will mb credit me half of my next months bill which is only $118 as a way to say sorry. So in otherwards, $58 TMobile money bc c’mon, its thier company so that $58 is really mb $10 if that, to them. Oh wait, your probably wondering why I lost a whole night of sleep (mentioned earlier)? Well, when I called to have them put hold on shipping the Lumia, that supervisor I spoke to at 1am agreed it could be done n she reeeeeeaaaallly wanted to help me BUT, it has to go thru customer care so n they opem at 3am (I set 2nd alarm of the night) but theyde defjnitely do it bc they are that dept. Alarm beeped at 3am, I called in n after 30 min of explaining it all again, that supervisor said no problem BUT, her dept cant do it BUT the dept that can n def will (Sales dept) opems at 5am (Im in CA so Im PST). I guess I scored a little bc by the time I hung up that 3am call, it was already 4:15 am so I didnt have to even set my alarm for the 4th time, I was AWAKE n ready n very eager to call back in 45 min (the 5am 3rd call) and I did. After having to re-explain ALL EVENTS back to day one (she only knew I had an “issue” sometin to do with a Lumia. After all that n by then, close to 7am, I got to get in bed crying bc I was so burnt out on all. You’de think I shouldve been relieved but guess what, she was rude and didnt do a single thing but debate n say well, im sorry that happened to you BUT WE DO NOT void out rebate cards so you need to pay $250 or find one thats free. I asked her what she was going to do bout all tmobiles errors n she said: Im sorry this happnd to you. 100% true/real facts.

Nkj96795

Long story short. Vday special Feb 11/12 went to Tmobile store to get my FREE galaxy s 2 phone knowing about the $200 mail n rebate.. Ask couple of times if the phone is guarantee free, yes yes and yes it is free.. So anyways I purchased 2 phones, a month later my phone bill is almost $400, went to Tmobile very next day march25, the lady was playing stupid with my bf and I. N finally she says we need to pay the $400 dollars per phone. so now were paying $40 a month for two galaxy phones for the next 20 months. Ohh n we have unlimited everything but there charging us $25 per phone for internet. I truly hate Tmobile very much, they are the biggest scams ever. Idk how they could do this to there costumers. I previously had Verizon as my plan n I sign up for Tmobile feb12.. Tmoblie can kiss my ass

Jennifer Charles

same thing happend to me ansd Im just discovering the extra $400 that was supposed to be free. Went to Tmobile and spoke with the store manager who called the District manager and basically said nothing he can do. How can they get a way with this? Im called the better business bureau. Anyone have any ideas?

Sweet8pie

Same happened to me! My bf and I are looking into a small claim dispute, because it is false advertising. The gs2 refuses to function well, network coverage for 4g is horrible, customer service is unsatisfactory. Every employee is stating free guarantee, with mail in rebate, and the whole promotion was a great scam, because we live in a greedy world and in this world nothing is guarantee FREE in life!

Sweet8pie

Same happened to me! My bf and I are looking into a small claim dispute, because it is false advertising. The gs2 refuses to function well, network coverage for 4g is horrible, customer service is unsatisfactory. Every employee is stating free guarantee, with mail in rebate, and the whole promotion was a great scam, because we live in a greedy world and in this world nothing is guarantee FREE in life!

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