Safestyle UK........ :evil:

well, because I'm now working and bringin in a bit extra - we added a small loan on to our mortgage for new windows (our were broken, leaking heat out, rotten..) and got a great quote from these (it wasnt the cheapest but almost, and we got a better standard of glass with pilktington K energyKare)

We have a snazzy new front door That WONT UNLOCK!!!!!! :evil:

I've just rung the aftersales team, to get someone out to fix it, as there is a team just down the road, and what did they say.... it will be the 25th July before we can come out and fix it!I asked why they couldnt come sooner because we couldnt unlock it and she said that it cant be seen as an emergency because it was classed as secure! Yes its secure alright, so secure we cant get out of the bloody thing!!!!! ARGHHHHHHHHHHHHHHHHHHHHHHHHHHH

its not a self locking door... we have to lock it (had a latch on the last one and got locked out, that was fun :lol: ) but once its locked it wont unlock without a lot (and i mean a lot) of brute force.....

we have a back door, but that sticks as well :roll:

i did say what if we needed to get out in case of a fire, and she said well you have a back door and windows......

OMG thats terrible! I would be back on the phone saying either you come and do it or I'll get someone out and send you the bill! Telling them it isnt good enough ect and you want to make an official complaint so you can go to their regulator bet they listen to you then xxx

They are the worst company out. Because of them I now have damp in my walls. Put new windows in and didn't seal between windows and walls, so rain came in. My front door sticks, so a couple of weekends ago, my oh ripped his toe nail off as it suddenly open. Have been locked out (lock sticks) had to go round the back, not easy in a mid terrace. Have a window I can't open because it blocks the pavement. My front door frame moved in the wall, as did bathroom window. And constantly have a draft from each window. Reported this is Dec last year. Might get sorted this week, if they don't cancel the app again, like they did last week, and last month etc. You spend money on these things to feel safe in your home, but you feel worse. I really get filled up with anger when I see their adverts. If I were you, I'd wait till everything is sorted then complain, I was going to complain months ago, but so far, the list gets longer and longer. Good Luckx x

Or maybe ring them and tell them it is an emergency as if there is a fire it is one of your exits and you have children in the house.I asked them about this and she replied that we have a back door and windows which are classed as emergency exits (under the new safety laws) so it doesnt constitute an emergency...

have just rung a friend who had a similar problem to see what he says, he's on his way round with a screwdriver - says its a doddle to fix, and will take him 2 seconds......

No I haven't, I should do something. But you know when something goes on so long, I just get really upset. My mum is going to take it on for me after this week, as I don't have the energy. Plus I can't be nasty (well not nasty, but strong) The emergency suggestion is a good idea, but it's Safestyle............... When I was 7months preg one of my downstairs windows broke (whilst being open) and wouldn't shut, let alone lock. It wasn't a top opener, but a whole window opener (luckily at the back). Anyhoo, I rang and told them, they said it would get treated as an emergency as it was downstairs and they could see it was a whole opener etc. What they don't tell you is if it happens over a bank holiday, you have to wait, then you have to wait the next day as well. Then beg because you're scared and not getting sleep. Plus its now freezing in an open plan lounge/dining room. So after 2 days someone comes round, gives you attitude, and tells you you're lucky because they live miles away and don't cover the area. (Really, well tell your bosses not to give everyone the same holiday!) Anyway the window is over a metre wide and the same again in length. Which I reminded them of over the phone because there so heavy (as in it's going to take 2 people). So they send one, with an attitude for two. Luckily my plasterer was here to hold the window while SS man replaced the hinge, otherwise I was going to have to do it. What a joke. x x

this is disgusting!! i really feel for you, and hopefully your mate can fix it!

it's all very well her saying you have a back door, but who the hell is she to say you can get out of that?!!

what if it the back of your house that is on fire!!, and.........you need to get out of the front!

is there someone from the council safety department or maybe from the fire brigade who could assess your property for the safety aspect? (i dont know if they do it, but just to apply pressure for them to repair it?)

of course, if they had done the job properly in the first place, you wouldnt need them back would you?!

the only other thing is if you paid on credit card, ring your card, and ask them to suspend payment til they come and repair it! cheeky sods!!

he came round, and demanded five brews, one every ten minutes, used the bathroom five times too, and went outside on his fone for half an hour..... Oh sorry thats the SSUK fitters that do that... :lol:

Seriously he came round, took one look at it and said the lock has dropped (?) took the front shield off, readjusted it, and hey presto, as if by magic in a whole minute - a door that unlocks!!!!

Hubby will be pleased/annoyed - pleased its fixed, annoyed he didnt realise thats all it was! :lol:

Rang SSUK back and told them i couldnt wait a month so i had got a professional round to fix it and it took him such a short amount of time that he didnt charge us for it either - stick that down your telephone! :lol: