Deck of Scarlet accepts Visa, MasterCard, Discover, American Express credit and debit cards, as well as PayPal. Deck of Scarlet does not accept cash, checks, money orders, prepaid cards, or cards with international billing addresses.

The shipping couriers that Deck of Scarlet uses to send out shipments will handle the shipment in transit to your city and your shipment is then handed off to USPS to make the final delivery. Your tracking status may not change for a few business days during this transition but should not affect the final delivery.

Tracking numbers can take 24-48 hours to activate before they display any updates on the courier’s website. If after 48 hours your tracking link still appears inactive, the barcode on your shipment label may have been marked or scratched during transit which will not allow it to scan properly. However, this does not affect the delivery of your shipment.

USPS may sometimes incorrectly scan shipments as ‘delivered’ once they’ve reached your local post-office before the shipment actually reaches you. No worries - this shouldn’t affect the delivery of your shipment, and your package will most likely be delivered within a few business days. Deck of Scarlet recommends checking with nearby neighbors and/or your local post office for more information in the meantime!

Once your order has shipped, transit time generally takes 7-10 business days for orders shipping within the US and 10-14 business days for orders shipping within Canada and U.K. Please note that your order can take a bit longer to arrive during holiday schedules or during inclement weather conditions.

Non-continental U.S. states and U.S. territories:Alaska and Hawaii shipments are processed like any other state, but the delivery times are generally a bit longer.As Puerto Rico, Guam, Virgin Islands, and Northern Mariana Islands are considered unincorporated U.S. territories, these shipments are processed differently due to courier regulations, and as such, delivery times may be considerably longer.

First time orders:If this is your first order, please allow up to 20 business days for your order to ship depending on when your order was placed, and another 7-10 business days for delivery.

Recurring Orders:All recurring orders leave our warehouse mid-month, and usually arrive 7-10 business days after they ship. We ship in batches, and delivery time can vary each month, so your order could arrive during the 2nd, 3rd, or 4th week of the month.

You’ll receive a tracking email once your shipment is on its way to you so you can follow your order’s progress!

Please note that once your first order has been placed or once you are billed for a recurring charge, Deck of Scarlet is unable to offer any refunds or cancel that order.

If you do not wish to be billed for future palettes, your subscription must be cancelled prior to the next billing cycle. To view the next billing date, please log into your account and visit your profile.

Deck of Scarlet charges sales tax for residents of the state of New York and Georgia since Deck of Scarlet has operations in those states as it is required by law. However, Deck of Scarlet does not charge sales tax for residents of other states.