Tag: ivr

THIS TEST SERVER HAS NOW BEEN TAKEN OFF-LINE I downloaded the Skype For Asterisk beta today from Digium. I think tomorrow (7/8/09) is the last day to sign up for the beta but the license you receive is valid until 31/8/09. So far I’ve just been testing inbound calls, that is calls from a Skype user in to an Asterisk system Please, give it a go yourself – my Skype user ID is *** and the call goes to an IVR It was pretty easy to install the software, there are detailed instructions that come with it. If you use…

If you’re using FreePBX or one of the distributions that use it such as Trixbox, Elastix, PBX-in-a-Flash and are having a problem with IVRs being slow to respond it it is worth checking that you do not have “Enable Direct Dial” enabled for the IVR. This option allows a customer to dial an extension number rather than an IVR menu option but this means that FreePBX has to wait to see if an extension number is being dialled, which can introduce a delay. If you don’t need callers to be able to dial extensions from an IVR then you can…

Conference calls are used a lot by businesses and are a built-in feature of Asterisk and FreePBX (and therefore the distributions that rely on these – Trixbox, Elastix, PBX-in-a-flash …) They are very easy to setup –

Please note that if using Asterisk 1.6 or later the pipe (|) symbols below need changing to commas (,) There are several reasons you may want to integrate FreePBX and A2Billing. Whether you’re just using FreePBX to setup trunks for your a2billing calling card system or you use FreePBX and want to route the outbound calls via a2billing to do least cost routing. There are 2 things you need to do to integrate the two. The first is to add the following to extensions_custom.conf

EDIT – these test numbers are no longer functional As a quick demonstration of what you can achieve with Trixbox in a couple of hours I have put together a demonstration phone system. Trixbox uses Asterisk and FreePBX to provide a richly featured phone system that you can do lots of interesting things with. For the demonstration I created a phone system with DDI numbers in the London and New York. These phone numbers are provided by future-nine.com. If you would like do give it a go you can call the system using the following regular telephone numbers – UK …

Setting up an IVR (or auto attendant, digital receptionist) is great idea for small businesses. You can have a single external number for your customers to call but then direct the call to the right department via a simple menu. First we need some extensions to put the calls through to, then we need to record the menu the caller will hear and finally setup the actual IVR. Configuring the extensions Follow the instructions in part 2 to create the extensions that you need. I have created extensions for Sales, Support and Billing