Terms and Conditions

Hotels booking terms and conditionsThe terms and conditions detailed below apply to all bookings made with Waterton Park Hotel whether at www.watertonparkhotel.co.uk or with the hotel directly.

Pricing

Our pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number. Please note if you are booking online the price currently being offered cannot be guaranteed should you not complete your booking at this stage.

Rooms

Our rooms are located in both Walton Hall on the island and the Waterton Park building on the mainland. All are rooms are allocated at the time of booking to one of these buildings, subject to the availability. If you would like to request a particular building we suggest you contact the hotel prior to booking to check the availability

Advance purchase rates

Our Advance Purchase rates are available to book 21 days or more before the date of arrival and are fully pre-paid at the time of booking. Advance Purchase Rates are fully non-refundable and non-transferable once booked should they be cancelled for any reason

Best flexible rates

In general our Best Flexible Rates are available to book up to and including the day of arrival. These rates require a £40.00 non-refundable deposit at the time of booking. You may cancel or amend Best Flexible Rates until 12pm on the day of arrival without any further charge (see cancellation policy for charges). No deposits paid will be refunded if the booking is cancelled.

Children

Children from the ages of 0-2 years can stay for free when sharing a room with 2 paying adults. A travel cot will be required in the room and you are welcome to bring your own or the hotel can provide one at a cost of £10.00. Cots and rooms that can accommodate them are limited so please request this at the time of booking, cots are subject to availability.Children aged 2-16 years will be charged at £10.00 per child per night when staying with 2 paying adults on our Best Flexible bed and breakfast or dinner, bed and breakfast rates where a suitable room is available, this charge covers bed and breakfast only, all other child’s meals will be charged for as taken. Availability of suitable rooms is limited and the hotel will determine whether a room is deemed suitable. Children cannot be added to bookings made on the Advance Purchase Rates.

Whats included

All our room rates include full use of our leisure facilities and VAT. If you have booked on a bed and breakfast rate this also includes full English breakfast, If you have booked on a dinner, bed and breakfast rates this also includes 3 courses and coffee per person in the Bridgewalk Restaurant (children’s meals are not included)

Arrival and departure

Hotel rooms are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure.

Balance of monies outstanding

The balance of all rooms will be required on check-in at the hotel. Valid credit/debit card details will be required on check-in in order to set up hotel charge card facilities. If no card is provided cash payments will be required at the time of ordering for the duration of the stay.

Dining

The Bridgewalk Restaurant is open Monday to Saturday from 7pm-9.30pm and is closed on Sundays, please contact reception to make a booking for the Bridgewalk Restaurant. Charlie’s bar serves food all day until 9.30pm. The bar is open until 11pm for non-residents and until 4am for residents. After 11pm no cash or credit/debit card payments will be accepted only residents with charge card facilities will be able to make purchases.

Leisure facilities

All our room rates include full use of our leisure facilities this includes, our lake level swimming pool, steam room, sauna, spa bath and gym. Please check the website or contact the leisure department for opening times (some restrictions may apply)

Pets policy

With the exception of trained guide and assistant dogs no dogs are allowed in either the Waterton Park building or the Walton Hall building. Dogs are not allowed on the island grounds.

Cancellations and Refunds

Advance Purchase Rates are non-refundable and non-transferable and full pre-payment will be forfeited if cancelled for any reason.Best Flexible Rates can be cancelled or amended up to 12pm on the day of arrival; the £40.00 deposit paid at the time booking is non-refundable and will be forfeited if the booking is cancelled. Any bookings made on the Best Flexible Rate cancelled after 12pm, or in the event of a non-arrival, will incur a 100% cancellation fee for the first nights stay.All cancellations must be confirmed in writing before 12pm on the day of arrival or charges may apply.If a function that you are attending is cancelled by the client then all cancellation policies will still apply to all accommodation bookings made.