The frustrating thing is how impossible it has been for Samsung to send *one* message through all of its retail channels. There are posts everywhere where people are told to take their phones home until the new ones come in, or stores jerking people around on return policies, or lying, or ignorant. Who knows what or how many stories the owner of this phone was told or if they ever even received the "turn off your phone and wait until some future date when you might get a replacement" message from Samsung.

And it apparently wasn't charging either. I thought it was safe when not charging.

I'm guessing anytime the battery is at work (which is when it's on) it can happened. Probably even more so when charging or doing battery intensive activities. But this is why they said power then off and return them. They didn't say they found the issue only when the phone is charging.

Every Note 7 that caught fire was safe.....until it blew up. Right, it's just a phone, and even though mine was working fine I swapped it. It's slightly inconvenient but at the end of this mess I'll have a brand new Note 7 and be on my way. People should keep in mind a possible fire threat isn't only a danger to the owner. Others need to be considered.

Keep in mind, you're lucky. Many reports of people being sent away from stores or told by sales reps not to worry about it, or given misinformation. If people on this board can't get an exchange done what hope does a grandmother have (like the one who's grandson was just burned by a note 7)?

That's so terrible! As awful as this story is, it needs to be spread as many places as possible, so people take Samsung seriously and return their phones for replacement devices.

Exactly!!!! This was bound to happen, personal injury from a Note 7. The news about the Note 7 is all over the world's media and it's now been banned in airlines from more than 1 country now. I doubt that this is the last Note 7 failure that causes a personal injury, house or car fire that you hear of. There will be more before it all ends.

The Note 7 will be a complete write off for Samsung, just like Nokia was for Microsoft. I'm sure Samsung will go great guns when the S8 comes, but the Note 7 is dead in the water as far as profitability is concerned.