We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 5 out of 5 by 10
reviewers.

Rated 5 out of 5 by lilly69 Essential for long lasting eyeliner!
I bought this as my eyeliner kept disappearing within half an hour of putting it on. You have to apply a decent amount to your eyelid and the key thing is to let it dry for about 10 mins. You can then apply foundation/eyeshadow then your eyeliner to your upper lids. Use a smudge proof eyeliner and you will find that it's still there looking perfect at bedtime!
18 December 2014

Rated 5 out of 5 by Lfp1 Excellent beauty basic
This lightweight formula keeps eyeshadow in place all day/night without creasing or smudging. I can't believe I hadn't discovered it before!!! Its a must have!!
10 July 2014

Rated 5 out of 5 by Dionne Super Effective for my oily lids
I purchased this after a recommendation. My skin is very oily and eye shadow usually slides of or loses intensity after a couple of hours. I applied this at 10.00am and by 8pm in the evening my eye shadow was still going strong so Im seriously impressed with this product. It has a white appearance out of the tube but dries clear. I dabbed 2, perhaps 3 blobs on my eyelid and smoothed it over my eyelid and up to my browbone and let it dry / set for a few minutes. I thought it made my eyelid skin look fresher and younger. I do a feline flick style of eyeliner and It made the liquid line look very crisp and neat. 10 out of 10 NARS !
09 May 2014

Rated 5 out of 5 by BetF79 Really indispensible product
This is my third Nars Pro Prime Smudge Proof eyeshadow Base. It does what it says on the tin! Using it before applying eyeshadow and eyeliner in the morning, I have to use eye makeup remover at night to remove my makeup. It doesn't look any different at 11 pm than it did at 8 am. As an older woman, with the unfortunate creasing and folds that develop with age, I am pleased that my makeup still looks neat and effective. I always think of my friend who recommended the product with gratitude as I apply it every morning! A brilliant product! Thanks NARS!
Was very pleased with the click and collect service from John Lewis!
29 April 2014

Rated 5 out of 5 by Ellenzzzzz fantastic
I heard the nars eyeshadow prime is better than the urban decay one, I haven't tried the urban decay one but this one is absolutely fantastic, makes my oily lid stop creasing and eyeliner stop smudging, this will save all your eyeliner that smudge on you but you couldn't just throw them away.
29 April 2014

Rated 5 out of 5 by Morowe Eyemazing
I really love this product. My eye makeup has never looked so go or stayed on as long. My colours look great & I don't have to re-touch during the day. I have sensitive skin & this doesn't irritate my eyes as at all. It goes on smoothly & a little goes a long way.
20 July 2012

Rated 5 out of 5 by RosieAlice brilliant product
This eye shadow base is brilliant, not only do you use a very small amount each time (therefore it lasts a long time) but your eye make up, whether matte or cream, stays in place all day without creasing.
28 June 2012

Rated 5 out of 5 by Mojvy Must have
This one is one of my favourites. I have a very sensitive skin and many eye primer I have tried, my skin reacted at the eye lid and upper eye lid, becoming very dry or created a unpleasant burning feeling. Only with the Laura Mercier and this one my skin feels really good and nurtured and my eye make up stayes in place all day. What I especially love about the Nars primer is, it has a very smooth and soft texture, which feels amazing when applying, like a feather stroke and it dries quickly ;-))))
03 June 2012