Configuration Automation with ServiceNow Provider

Configuration Automation with ServiceNow Provider

ServiceNowConfiguration Automation enables you to automatically provision and configure
new nodes.

Nodes are configuration items (CIs) that are typically virtual machines (VMs) or machines that
are managed by a configuration automation provider.

How Configuration Automation works

Using ServiceNow as a provider to control your node resources allows you to maintain a single
source of record within the system. You can use the ServiceNow integration to:

Create configuration workflows: Use Configuration workflows to create workflows that
configure software components on any node, application, or service.

Create configuration templates: Use configuration templates to configure a
comprehensive application or service. Configuration templates are made up of the configuration
workflows. A configuration template is called a node definition in Chef and Puppet.

Control changes: Manage and automate the request and approval process when making
changes to your resources.

An administrator can configure the configuration templates and attributes for a specific node directly from the CI form. An individual node can have multiple configuration templates associated with it.