Return Process

With respect to the
principals in relation to customer satisfaction and customer right, “Kangaroo”
aimed to consider some services as” Guarantee” in order to dispel any doubts
and discomfort. Hence, feel free and let us know about any issue that can to be
assisted along your support and we hope you enjoy the services provided.

Conflict (mismatch)
Technical Information:

All the products
provided by Kangaroo have been delivered within the data sheet by the
manufacturer company. If you received the purchased product with poor quality
or if there are any incompatibility between the characteristics of the product
and the website data, you are required to inform the website manager within a
day after the delivery order. Also you can contact 88064800 so the issue will
be verified by a technical expert and returned if required. Therefore, it will
be refunded or replaced as soon as possible if the product is approved by the
customer. (Apparently Returned product must be in its original packaging)

Giving up on the
purchased item:

If you gave up buying
the product before sending the order, you should contact the orders tracking
units as soon as possible and cancel the purchase. Customers are obligated to
inform the Warranty unit staff within two days to cancel out the purchase if
the rejected item was already purchased and delivered to the client. The
product should be packed according to the original package features and the
transportation charges are to be paid by the client to return the item.

Damage caused by
transportation:

Despite all the
packaging standards applied to our products, if the item is damaged due to the
process of transportation, customers are obligated to report to the staff
within a day, as soon as possible and in case of the Transport Company damage
approval, Kangaroo manages to pay for the damages and to send back the new
product in the shortest possible time after receiving damaged imports.

Tips on how to send
the product:

We truly admire those
who respect our policy and manage to coordinate any transportation beforehand
with our staff and we appreciate the effort you put in order to inform us about
any damages or decisions. All the products available and displayed on this
website are skilfully labelled and approved by Kangaroo where a full
description of the item is listed. Therefore, there is no point in using the
warranty service provided by Kangaroo Company, in case of handing over any torn
and damaged package or labels within the product. So please

separate the purchased item in a different package and
avoid writing any address or additional texts on the main package. Suppose you
do not live in Tehran, your product should be sent by express mail or an
approved cargo by Kangaroo; otherwise, we will not take any responsibility
regarding the payments. All the fees for postages with the bill invoice
attached from the post company and the costs of transportation will be deposit
to the client’s account after the staff approval.

You will be able to
return the product by the given address: 24, after the fifth crossroad, second
eastern street, Shurabad. Postcode: 1818195371.

Shipping fee:

If the matter of
returning the product is regarding its quality or mismatch the technical
specifications with the information on website, shipping costs are part of
Kangaroo’s responsibility and since the issue is acknowledged by our staff, the
fees will be deposit to the client’s account. After-sales service’s technical
experts would definitely review the objects announced by the customer and they
exchange the product or the product will be replaced if you wish to.

It is clear that by
replacing the item, the prices will be differentiated and calculated to be
sending after settlement.

For more information and support
contact (+98)021- 88064800 or (+98)021-88042111