Factory Data Reset (Powered Off) - Nexus 6™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:

Attempt to sign in with any Google account previously used on the device.

Perform a factory data reset only if absolutely necessary as it removes all data including:

Contacts

Email accounts

System and app data

App settings

Downloaded apps

Media (Music, pictures and videos, etc.)

Ensure the device is powered off.

Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android laying on its side with 'Start' above it) appears, then release. Holding the buttons too long restarts the phone.

Select Recovery mode. Utilize the Volume buttons to cycle through the available options and the Power button to select. The device restarts in Recovery mode.

From the Android Recovery screen, select Wipe data/factory reset.

Select Yes. Allow several minutes for the factory data reset process to complete.

Select reboot system now. Allow several minutes for the factory data reset and reboot processes to complete. If applicable, set up your device.