Mobile Device Setup

From Zimbra :: Wiki

This article contains an overview of mobility options for Zimbra Collaboration Suite(ZCS), as well as information on how to set up Zimbra Mobile for most smartphones on specific operating systems. It also contains links to device-specific set-up pages, including information for the iPhone and Blackberry.

Zimbra Mobile Overview

Zimbra Mobile Web Client. The first option, the Zimbra Mobile Web Client, is the most versatile option since it can be accessed on almost any mobile device and requires no license or additional software. Using the Zimbra Mobile Web Client, users can access their mail, contacts, calendar, and briefcase.

Zimbra Mobile for Smart Phones. The second option, Zimbra Mobile for Smart Phones, offers users two-way, over-the-air (OTA) synchronization and access to mail, contacts, calendar, and briefcase. This option only works for paid users of Zimbra Collaboration Suite. It works natively with iPhone, Android devices, Windows Mobile and Symbian S60/S80 smart phones.

Note: In some instances, Zimbra Mobile for Smart Phones may work natively with a device, but the necessary sync plug-in is not bundled with the device. Plug-ins may be available via a third party, but may not be supported.

Zimbra Connector for BlackBerry. The third option, Zimbra Connector for BlackBerry, is only for BlackBerry mobile devices. This option offers users two-way, OTA synchronization and access to mail, contacts, calendar, and briefcase. This option requires a paid Zimbra Collaboration Suite license plus you must have a BlackBerry Enterprise Server (BES).

Accessing ZCS using Zimbra Mobile Web Client

All devices with an HTML-compatible browser can access Zimbra email, contacts, calendar, and briefcase using the Zimbra Mobile Web Client.

To use the Zimbra Mobile Web Client, open the HTML-compatible browser on your phone and type in the URL of your Zimbra Server with a /m/ at the end of the URL. For example:

http://domain.servername.com/zimbra/m/

Using Zimbra Mobile with iPhones

Entering Zimbra Mobile settings on your iPhone (or iPad/iTouch) will sync your email, contacts and calendars using your carrier's data plan. Note, in order to use this feature you need to be 1) using a Zimbra paid Network Edition account and 2) your administrator must have mobility enabled.

IMPORTANT:

Performing these steps can delete all of the existing contacts on your iPhone. This is a common problem for iPhone users when creating a new ActiveSync account. You should ensure that you have backed up all of your contacts before proceeding.

SET UP:

First click on the "Settings" icon (the gears) and scroll down and select "Mail, Contacts, Calendars." On the next screen you will see and select "Add Account." Choose "Microsoft Exchange" (Apple chose the wrong label, it should be for any ActiveSync-based service).

Next you will need to enter your account information:

Email. This is your company email address (eg joe@puppies.net)

Domain. This is your company's email server domain (eg mail.puppies.net... the same base URL you type in the browser for the Zimbra Web Client)

Username. This is the Zimbra username of your account; the same one you use to log in to the Zimbra Web Client (eg joe@puppies.net)

Password. This is your Zimbra password (the same on used for the Zimbra Web Client)

Use SSL. You will see a slider for SSL on or off. Your administrator can tell you more, but typically if you access your Zimbra Web Client using an URL beginning with "https://" then you want SSL set to "on."

CONFIGURATION OPTIONS:

Once you have successfully set up your account, you should begin to see mail folders contacts and your calendar(s) appear on the device. After, you may choose to edit either global or account-specific settings.

Global settings available affect all your email accounts and is located in Settings / Mail, Contacts, Calendars. Here you can set usability controls such as number of messages, previews, font size and more.

Within this screen you may also select your Zimbra Account and then select "Account Info" to adjust whether you want any of the syncing options changed, how many days of email and which folders you want pushed.

Configuring Zimbra Mobile on Android SmartPhones

Android-based smartphones such as the Motorola Droid or HTC Evo will natively sync email, contacts and calendars to Zimbra accounts. The two pre-requisites to configure this are:

The Zimbra email system used by your organization or service provider is a paid Network Edition license (ask your administrator if you are not sure)

Your administrator has enabled mobility on your account

Assuming these two requirements are met, you configure Zimbra just like you would a Microsoft Exchange account on the device (this is the name used for any ActiveSync-based service).

Domain\Username
Your full email address preceded by a backslash
(For example, \jane@coolexample.com. Please note that some phones do not require the backslash.)
Password
Your email password
Exchange Server
your.company.com (same URL you use for Zimbra webmail)
Use secure connection SSL
(Ask your admin if this is optional)
Accept all SSL certificates
(Ask your admin if this is optional)

8) Select your desired Account options, and then tap Next.
9) Select your desired settings on Set up email, and then tap Done.

Configuring Zimbra Mobile for Smart Phones on Windows Mobile Devices

Windows Mobile 6 and Windows Mobile 5

The following instructions are for configuring access to a ZCS account on a Windows Mobile 6 or Windows Mobile 5 device.

Note: Some users may experience configuration difficulty if using SSL with Windows Mobile 5. Windows Mobile 5 includes a limited number of root certificates and it may be necessary to install your server’s signing CA’s certificate on the device in order to use SSL.

Note: Zimbra Mobile must be enabled by a system administrator before a device can be configured.

Select Start.

Select ActiveSync.

Choose to configure a new account:

a. If no account is configured for ActiveSync, select the option to "Set up your device to sync with it" [the server].

b.If you are replacing a pre-existing account, select Menu and then select "Configure Server".

In the box for "Server address:", enter the publicly accessible hostname of the server (zimbra.example.com).

If the server requires SSL (that is, if the server's zimbraMailMode is "redirect", "https" or "mixed"), check the box for "This server requires an encrypted (SSL) connection". Note that Windows Mobile enforces strict verification of server certificates; if your zimbra server has the default self-signed certificate, you will not be able to use Zimbra Mobile unless you import the root certificate from the server into the device. See the link to the SSLChainSaver utility below.

Select Next.

In the "User name:" box, enter the username part of the email address ("bob" of "bob@example.com").

In the "Password:" box, enter the password of the user (bob@example.com's password).

In the "Domain:" box, enter the domain part of the email address ("example.com" of "bob@example.com").

Check the "Save password" box.

Select Next.

Check the boxes for any combination of Contacts, Calendar, and E-mail. As of ZCS 4.5.6, Tasks do not sync through Zimbra Mobile; selecting Tasks will cause the device to not sync properly with the server.

Select Finish.

The device is now configured. Select Sync to synchronize the selected items with the server.

Windows Mobile 2003

The following instructions are for configuring access to a ZCS account on a Windows Mobile 2003 device.

Community Articles for Accessing ZCS using Specific Devices

The following community articles include information on configuring specific devices. Some of these articles contain additional instructions for installing and configuring third-party mobile access. As community contributions, the instructions for installing and configuring third-party mobile access may not be supported for Network Edition customers.

Zimbra powers collaboration for the way you work. Zimbra connects people and information with unified collaboration software that includes email, calendaring, file sharing, activity streams, social communities and more. With technology designed for social, mobile and the cloud, Zimbra gives individuals the flexibility to work from virtually anywhere, through nearly every computer, tablet and mobile device.