REQUIRED INFORMATION:

1. IMEI Number:

The 15-digit number that unique to every handset (some may got 17-digit one). Simply dial *#06# from your handset, or go to the Settings > General > About on your iPhone. You can also find it out on your SIM card tray.

2. Model of your iPhone.

3. The network your phone currently locked to.

Important: It is highly essential that you choose the right network (your phone currently locked to) and submit the right IMEI Number. We will not be held responsible if you incorrectly entered any of the above information when ordering. Also we will not issue a refund under similar circumstances.

UNLOCKING PROCESS:

1. Choose the right carrier (network your phone currently is locked to) and right phone model, and then add it in your cart.

2. Go to the cart, press check-out, and remember to put your IMEI number in “Order Notes” area (bottom left).IMPORTANT!

3. Place the order by clicking “pay with Paypal”. (Note: we accept pay-pal only, so your money is secured.)

4. Once your payment is successfully processed, we will send you a confirmation email containing the information (IMEI & Model) provided by you.

Please double check and reply us if any information was wrong. Changes will not be accepted after 24 hrs since the time order been placed.

5. Once your phone been unlocked, you will receive an email containing simple unlocking procedure (synchronizing in your iTunes). Follow the procedure and get your phone unlocked!

FAQs:

1. Do I have to send my iPhone to you?

The answer is No. We understand the importance to have a phone on hand, so keep your phone while we provide remote unlocking service. In the end, you just need to completes the unlocking process by synchronizing handset in iTunes.

2. Will my personal information be removed or destroyed?

No, it won’t. Your personal data will be safe.

3. Am I still able to upgrade the software or use other network?

Yes, you will be able to do those. Actually, just enjoy your iPhone as it’s never been locked.

NOTICE:

We do not unblock lost/stolen/insurance claimed handsets as it is illegal in Australia.

Mobile Essentials will only contact you by using customerservice@mobileessentials.com.au or (03) 9800 2700 and will never ask for your bank information through above methods. So please check the contact information you receive carefully and do not disclosure your bank information.