Sertus Total Quality System

What is the Sertus Total Quality System?

The Sertus Total Quality System is an integrated system of principles, methods, and best practice that serves as a backbone for what we do to ensure quality and excellence in all our activities. It is based on Total Quality Management concepts, beginning and ending with our customer, and is loosely structured around ISO-9001 practices. We recognize that customers will only be satisfied if they consistently receive products and services that meet their needs, are delivered on time, and are priced for value. We apply process management methodologies to develop cost-controlled processes that are consistent in delivering results that not only satisfy but exceed expectations.

At Sertus, we also understand that what is considered exceptional performance today may be widely thought to be unacceptable performance tomorrow. To this end, all Sertus team members are constantly seeking process improvements to achieve both breakthrough gains and incremental continuous improvement to our System.

We apply the same virtuous reinforcing system to quality assurance and quality control for product sold by Sertus or under agency contract for QA/QC services. Our commitment to these principles is what has made Sertus one of the preferred vendors of big box retail and manufacturers across the globe.

We invite you to download our complimentary White Paper to learn more about our Total Quality System.

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