International shipping

How much will it cost to ship internationally?

Your total order cost, including merchandise, shipping, taxes and duties will be presented to you during checkout in your preferred currency. This is the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

How do you calculate shipping, taxes, and duties?

Shipping is calculated based on your shipping location, the number of units, and the weight of your order. Taxes and duties are set by the destination country and determined by the products included in your order. You will be presented with all of these costs at checkout. Guaranteed. No additional charges will be applied to your order.

Are all products available for international shipping?

Not all products are available for international shipping. Bath and Body Care, furniture, and gift cards cannot be shipped internationally. Other products may be excluded on a country by country basis. You will be alerted to any exclusions in your shopping cart and will not be allowed to complete checkout until excluded product is removed.

Are there any other limitations to international shopping?

Promotional codes and offers for domestic orders cannot be used on international orders. We also do not offer price adjustments for international purchases. We cannot offer gift box services on orders shipped internationally. Please carefully review our international return policy as it is different than domestic returns.

How long will it take for my order to arrive?

Below is a summary of delivery estimates for our international orders. You will be quoted a specific delivery estimate at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination

Delivery Estimate

Canada

5-20 business days

Central America and the Caribbean

6-13 business days

South America

6-14 business days

Europe

6-13 business days

Asia-Pacific Countries

6-14 business days

South Asia

7-14 business days

Africa and Middle East

6-13 business days

Who is Borderfree?

Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

Payment Information

What payment methods are accepted?

Borderfree supports Visa and MasterCard. Click here for a full list of supported billing countries. American Express is supported in the following currencies: click here for a full list of American Express currencies.

We apologize for the inconvenience, but we are unable to accept gift cards, ecards, or merchandise credits as payment for an international shipment. Please note: we require a valid email address on each order. This allows us to communicate important information related to your order processing or request any additional information that may be required to process your order.

Can I pay in my currency?

Borderfree currently supports payment in over 60 currencies. Click here to see complete list. Once selected, you will see all product prices and order totals in your selected currency. Exchange rates are set daily and are commensurate with average exchanges rates you might see with your bank or credit card company. Your purchase will be guaranteed in the currency you confirm during checkout. Note that returns will be credited in the same currency and same exchange rate you as your original order.

Return Policy

Can I return my international order?

If you would like to return your order by mail, please contact our Customer Service department at 762-232-1399. They will issue you a Return Authorization and give you further instructions. Your online purchase cannot be returned in-store.

We are not able to accept blind returns. You must contact our Customer Service department before mailing your returns.

You will be responsible for all return shipping fees. We will not reimburse for original shipping. Note that returns will be credited in the same currency and same exchange rate you as your original order.