Shipping & policies

Estimated Shipping

I ship 1st Class USPS with USPS tracking. If you have a bulk order, I will ship by priority mail if the flat rate price is less, to save you postage costs. Note: I always send you tracking so that you can track your package.

Packages over 1 lb. will ship by parcel post, but again, if flat rate priority mail is less and your order will fit in the package, I will ship that way.

I refund overpayment of shipping charges that are $1 or more.

INTERNATIONAL SHIPPING:

International customers: ***You are responsible for paying any vat taxes and duties on your packages. I encourage you to insure your package, I will not refund or be responsible for lost packages.

LOST PACKAGES:

~~~I will not refund lost packages. I ship to the Etsy address that is given to me, so please review the address before placing your order.~~~

Please let me know if you have any questions. Thank you for your understanding!

Payments

Payments

I accept payment of credit cards and debit cards through Etsy Direct Checkout , which now allows you to to PayPal as well. I will fulfill your order after payment has been received.

If you live in Arizona I will be charging you sales tax. If you have an AZ Resale Certificate you can file it with me, and I will be able to waive your sales tax.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Additional return information

Please contact me right away if there is a problem with your purchase. I will accept returns within 7 days of receipt for orders in original packaging and condition only. Sorry, no refunds on clearance trims, or custom cuts. Please contact me prior to returning any part of your order. Unless the item is defective or I made a mistake in your order, you are responsible for return postage and will only be refunded for the item returned,not any postage paid.

I strive to carry top quality products, but I cannot be responsible for dyes or color fastness of the ribbons and trims sold here. Please use your judgement and test or pre-wash your trims before use. I have washed some of the satin ribbons and grosgrains separately with great results!

I do everything I can to make sure your items are wrapped well and arrive in great condition. If something happens to your shipment, please contact me right away.

Please note: If your package is returned because it is unclaimed, I will charge a restock fee of 10%, and will deduct that and the shipping charges from your refund.

Thank you!

Additional policies

Additional policies

When you order multiples of any ribbon or trim, I try to give you a continuous cut. Sometimes this is not possible. I will always try provide a cut that is at least the yardage that is listed. Some of the trims, the pom pom fringe and the rick rack, are not always sent to me in continuous cuts and the pieces may be taped together on the spools. I try to cut around these to give you continuous yardage when I can. If you absolutely need a continuous cut, please contact me prior to purchasing so that I can let you know if I can provide it.

Unless the listing states that it is a full spool/roll of trim, you will be receiving cut yardage that is wrapped and labeled with the length, color and size.

I have been know to make a mistake, either sending an incorrect color, or a typo in the address (I work hard to not do these things). In these cases I will resend your product to you, at my own cost. I sincerely apologize and regret these mistakes. I know that it is important for you to get the correct product in a timely fashion. I appreciate your understanding.

I have checked with my suppliers, and there are no flame retardant chemicals in/on any of the ribbon or trims that I currently purchase. This information is for your use, whether you do or don't want your trims to have it.