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Is this document confidential, or one that you could upload so that I can analyze its contents/versioning? If you don't mind, please go to wikisend.com, click Upload and upload one of the PDFs, and then copy the Download link and paste it in the Reply box. Let me know if you can do this - thanks.

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Customer reply replied 8 years ago

i have uploaded the file titled loutstandinginsurancebycompany.pdf. I have about 5 more documents of the same type. Widisend is asking me to download?

I'm unable to open that PDF, either, and I have the latest PDF / professional version of Adobe Acrobat, so there's generally no PDF I can't open. This would imply that either the PDF was encoded badly to begin with (which happens from time to time), or the encoding was changed somehow while it was being e-mailed to you, either by an anti-virus scanner, spam filter, or just by using potentially different e-mail client versions. It could also be caused by the sender having the PDF open while trying to send it.

A few questions for you now:1. What e-mail program do you use?2. Are the PDFs you cannot open only from one sender? Or from more than one sender?3. How are you opening them? Are you just opening them, or saving them first, then opening?

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Customer reply replied 8 years ago

I use Outlook for my professional email and I also sent the emails to my aol account to attempt to open.

These pdfs are from one sender and I was able to open the reports he send from a different company - same type of reports.

I have tried to save them and then open and just open them. I am usually able to open most things also but decided I was being stupid with these.

No problem. Let's try something... in the e-mail he attached them to, please Forward that to yourself, then attempt to open the item that you got in your inbox. If that does not work, go ahead and try to save them then open them... and let me know if that works - thanks!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.