To employers, the value proposition of an EAP is based on the understanding that employees with the aforementioned concerns often have troubles in their professional and personal lives that ultimately impact a company's bottom line. Historically, EAP providers have used a variety of metrics to illustrate their ability to resolve or mitigate these concerns, such as employee utilization rates, referrals to external resources, satisfaction surveys or website visits. While these measurements are effective tools to evaluate the reach of the program, they don't truly measure the impact of the EAP on employee health, well-being and productivity.

In an effort to quantify the true impact of an EAP, CuraLinc developed a proprietary assessment and follow-up process that measures baselines and outcomes from program participants. The summary below is an excerpt from CuraLinc's annual case study, 'Outcomes and Impact'.

Outcomes & Impact

Click the button below to review a web-based version of CuraLinc's Outcomes & Impact case study.