JohnLewis 5yr tv guarantee,mines bust what happens now ?

Just been told my 37 lcd cant be fixed because it needs a new screen and the part is no longer available.Do JL replace a like for like,offer cash,or try to fob you off with an own brand cheapo tv as a replacement or are they fair ?

Just wondered if anyone else has had to claim on their 5yr warranty with JL and how it all ended up.

if you've asked some to have a look and they have opened it to inspect the dmaage then warranty is void, if not give em a call.

Original Poster

25th Nov 2011

Ok, more detail needed here.Phoned JL last week and they arranged for TV repair co. to come out take it away and have a look for the intermittent fault. The TV co. called today and said the screen needs replaced but the part is no longer available so JL will be in touch in a couple of days.

I was just wondering if anyone had had a similar experience with a duff tv under warranty with JL.Are they fair or a bit sneaky in replacing it on a like for like basis. Cheers.

Original Poster

25th Nov 2011

LJC79

http://www.johnlewis.com/Magazine/Feature.aspx?Id=95

Cheers.

26th Nov 2011

Early this year, 4.5 years into my guarantee, a line appeared down the centre of my Sony v3000. Chap came out, took the tv away, under a week later they said couldn't get the new LCD panel from barcelona, so offered me a new replacement with a like for like, v3000 no longer made so was offered current model. Excellent service!!! Will always go to JL first, before anyone.