Remedy IT Service Management 9.x: Upgrade Fundamentals (WBT)

This course will explain the new features available in Remedy 9 and how those features impact the upgrade process. You will learn how to efficiently upgrade from Remedy 7.x or Remedy 8.x to Remedy 9.x by learning the best practices that BMC uses to upgrade, and strategies to avoid common problems. You will learn by watching videos and listening to lectures from BMC experts. When you complete this course, you will have the skills needed to shorten the time it takes to perform the upgrade, and therefore reduce the cost of the upgrade.