Many complained of dated rooms in need of renos, musty smells and poor air conditioning

Some guests found rooms and beds not properly cleaned

Freebies

Free Wi-Fi

Free Breakfast

Free Parking

Rooms

Adults

Kids

Kids' Ages

Editor's Review

Updated Aug 24, 2015

Overview

This budget hotel has easy highway access, only a minute's drive from the Trans-Canada Highway and is within walking distance of the Charlottetown Mall, a 12-minute walk away.

This property is smoke free and all 63 rooms include free Wi-Fi, free local and long distance calls, a TV with cable channels, a coffeemaker, a mini-fridge, a microwave and climate control. Room extras include drive-up access, a full kitchen, a dining table, a double jacuzzi, a desk, a sofabed, an iron and ironing board and a hair dryer. Rooms are furnished with either 2 or 3 double beds, 1 or 2 queen beds or 1 king bed. Accessible rooms are also available.

Free parking is available on site. Pets are permitted in select rooms at no additional charge.

A free continental breakfast is served daily from 7 am to 10 am.

Other on-site amenities include a heated outdoor pool, an outdoor hot tub, a picnic area, free newspapers, a business centre, safe deposit boxes and a guest laundry. There is no elevator at this hotel.

The University of Prince Edward Island is a 3-minute drive away. Downtown Charlottetown is about 8 minutes away by car and features the Province House National Historic Site (birthplace of Confederation), Confederation Centre of the Arts (performing arts venue), shops, restaurants, and the waterfront area. The Charlottetown Airport (YYG) is 7 minutes away by car. (All travel time estimates: Google Maps)

Confirmed with the front desk on August 24, 2015: pets stay for free and the free breakfast is served from 7 am to 10 am.

Guest offered mixed reviews of the property in online reviews that were sourced for this report. Some guests found the hotel serviceable for a short stay, with a clean bed and a hot shower, although admittedly dated.

Several guests found the location convenient for accessing the downtown area and the Charlottetown Mall by car. A couple or reviewers thought that the hotel was easy to find.

Guests typically described the staff as friendly, kind and helpful. Guests often felt that the staff went above and beyond to accommodate them.

Guest offered mixed reviews of the property in online reviews, but there were a lot of complaints with many guests saying they left after one night or would not return.

Many guests complained about the quality and selection of food at the free breakfast. Some guests conveyed that they were turned off after seeing the breakfast which was often described as a disappointing and limited offering of stale baked goods and bread. One guest wrote: "The dining area was not clean, organized and pleasant - the way we expected it to be."

Many reviewers said that the rooms were dark, felt dingy and were very dated with old TVs. Guests had issues with stained carpets, uncomfortable, lumpy and stained mattresses, old and dirty/mouldy bathrooms and were displeased with musty smells in the rooms.

Occasionally guests complained of stained bedding, and poorly cleaned rooms. Several guests found the outdoor area surrounding the hotel unkempt with garbage and boxes etc.

Many guests complained that their in-room air conditioning units were noisy and ineffective. One guest described the room as having poor ventilation with no option to open a window, although some other guests found air conditioners that were loud but worked.

Occasionally reviewers were disturbed by noise from neighbouring rooms and poor Wi-Fi.

Many guests felt the room price they paid was too high for what was offered.

Expedia.ca gave this hotel an average score of 3.4 out of 5, with 83% of 82 guests recommending the property.

TripAdvisor.ca ranked this hotel #27 out of 28 properties in Charlottetown, from 52 reviews. Guests ratings were 3 out of 5.

Booking.com gave this property an average score of 7.4 out of 10, based on 53 guest reviews.

Analyzed by Tammy B.

Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Guest Reviews

Rated by Guests

6.4 / out of 10

"Fair"

Ranked by Guests

#

16 / out of 18

hotels in Charlottetown

The average guest rating for Queens Arms Inn is 6.4 out of 10 based on 245 reviews from past guests. This average guest rating ranks Queens Arms Inn at #16 out of 18 hotels in Charlottetown.