Support Policy

FooPlugins provides paid product related support via our documentation and help desk ticketing system. Support can be requested per product through the use of form submissions. If you desire pre-sales support, that can be requested through our main support page by choosing the “Open Ticket” menu item and selecting “Pre-sales”.

We cannot provide support via Facebook, or Twitter. We do not offer phone support.

On occasion, and only if warranted, we may request your login credentials to view an issue first hand and to troubleshoot in the most efficient way possible.

Support Hours

Our general support hours are Monday to Friday, 8:00am to 8:00pm EST. During this time, we can generally provide feedback on any support queries within 12 – 24 hours, and often much faster.

Extent of Support

Paid Plugins:

We guarantee support for FooPlugins premium products. Unfortunately, we cannot provide general WordPress support that isn’t related to our products. For general WordPress support, please visit www.wordpress.org/support

Sometimes there is no clear line on what is considered support and customization. While we will do our best to help you with any type of query (support or customization), technical support will take precedence over customization support.

Free Plugins:

Our free plugins found on the WordPress.org repo do not come with guaranteed support, although we strive to answer every support thread submitted. Support for our free plugins like FooGallery, FooBox Image Lightbox, and others are only answered on their respective WordPress.org support areas.

When We Encounter Bugs

We are committed to fixing all bugs as quickly as possible after they are confirmed.