It Starts With the Patient

All staff with patient access must perform effectively to ensure the success of the revenue cycle in its entirety. With the shift toward high-deductible health plans and the growth in newly insured individuals, Patient Access is faced with communicating and collecting increasingly larger amounts for which patients are financially responsible. In addition to patient communications, these employees must fully understand insurance plans, coordination of benefits, medical necessity and ABNS, and the importance of the demographic and insurance information they collect and record.

Our training provides Patient Access employees with the necessary training to ensure patients understand their financial obligations and payment options. This information, when communicated properly, increases payment collection and reduces days of AR.

HFMA Patient Financial Communications

Provides a comprehensive training program based on Best Practice Recommendations for educating patient-facing staff on difficult and critical conversations about patients’ financial responsibility for healthcare services. Scenario-based lessons include modules for Advance of Service, Time of Service, and Emergency Department situations.

nThrive Education – Patient Access

Provides staff with the tools and resources required to improve point-of-service collections and reduce denials and bad debt, always with a focus on improving the patient experience. Overcome the challenges of high deductible plans, increase your POS cash and prevent claim denials. Topics include medical and healthcare terminology, pre-registration, patient status, insurance verification and scheduling encounters.

Patient Access

Our Partners Are Revenue Cycle Experts

Intended as an alternative to outsourcing, we provide healthcare facilities with the ability to educate current staff on how their individual roles impact the organization’s bottom line. Leveraging courseware from nThrive Education and HFMA, healthcare organizations can access industry-specific curricula covering every aspect of the revenue cycle.

When Margins Become Your Pressure

With the rapidly changing landscape of healthcare, every leader in the healthcare
organization shares the crucial responsibility of influencing revenue and the bottom line.
As the pressure to preserve margins become a matter of survival, you have a partner who
understands your circumstance and is dedicated to helping you thrive through
uncertain times.