Support Agreements

NCare Support Agreements

NCare is a comprehensive support program for NovaTech Utility products including the Orion Automation Platform, Distributed Discrete I/O (DDIO), Analog I/O and Security Products. The NCare program is available to any purchaser of NovaTech Orion or Bitronics products.

Priority On-Site Response for emergencies during normal business hours, or “best effort on site” for requests outside of normal working hours. On-site support will be quoted at a discount or covered with remaining Flex Hours (travel and living expenses excluded).

On-Site Orientation Class is included with each annual NCare agreement. Some of the topics that can be covered in this class are: Orion Configuration, NERC CIP Cyber-Security, I/O Configuration, SEL Relay Integration, Math and Logic, Web Page Development, Ethernet in Substations, Serial Communication in Substations (RS232, 422/485, serial fiber

Product Discounts are automatic on OrionLX and other products, with additional savings for volume purchases.

Annual Protocol Licenses allows customersto have the same compliment of protocols on all units they order, but only pay for the protocols that are used. All selected protocols will be installed on all purchased OrionLXs, and additional protocols can be added to the base configuration during the term of the agreement

Special Delivery Options establishes a Blanket Purchase Order with forecasted delivery schedules for multiple shipments with a single Blanket P.O. Drop Shipment to Panel Shops, Switchgear Suppliers, etc. is also available.

Extended Warranties extend the five-year factory warranty, and can be purchased for existing or legacy units.

NovaTech Orion I/O™ is an extension of the family of OrionLX™ Automation Platforms for substation automation and incorporates the same security features, software tools and “NCD” configuration as the OrionLX. It is a rack-mountable I/O assembly with four slots—A, B, C, and D—that can be filled with any combination of I/O cards: currently 16-Point Discrete Input Card,

At DistribuTECH 2017, NovaTech is exhibiting the new Orion I/O™ for substations. It delivers NERC CIP-compliant security, the highest I/O density (up to 64 in 2 RU) and the lowest cost per point (under $20). Orion I/O is a member of the OrionLX™ family, which means the right combination of flexibility and ease-of-use.

Rep. Kevin Yoder (3rd Congressional District of Kansas) presented NovaTech a letter of recognition from and an American flag that flew over the Capitol. This award was in recognition of shipping over 20,000 American manufactured products worldwide.

With the rapid adoption of the IEC 61850 standard by many US-based utilities, Distributed Event Recorders are becoming easier to create. Bruce’s presentation explains why the application of fault recorders could…

Almost half of NovaTech’s business is in Systems and Services including web page design, panel design, math and logic development, Orion configuration, and onsite installation and commissioning. Mark Matassa explains how our engineers can work with you to reduce project execution time at the 2016 DistribuTECH Conference and Exhibition in Orlando, Florida.