customer service

July 9, 2018StaffComments Off on Rolls-Royce Announces Melanie Evans as Head of Customer Relations

Rolls-Royce has appointed Melanie Evans as Head of Sales Channel Development & Customer Relations from 1 August 2018. She will be based at the Home of Rolls-Royce at Goodwood, West Sussex. Evans joined Rolls-Royce in 2011, initially as Dealer Marketing & Digital Manager, progressing to Head of Commercial Development and then her current role as Head of Bespoke Sales and Marketing. Her new position incorporates a number of unique functions, including running the company’s Private Office.

MG Motor UK achieved an impressive second place in What Car? magazine’s inaugural Servicing Satisfaction Survey, with the brand receiving praise for its outstanding customer service. The survey asked 8,300 UK motorists to rate their most recent dealer experience based on the politeness of staff, quality of work and value for money. In the overall results, MG Motor UK came second by just 0.3 percent, with the manufacturer being praised for its attention to detail, honesty, and value.

Another thought-provoking editorial from our friend and contributor Robert Morey of British Sports Car Consulting. Dealing with the “non-car-collecting ” public is a mechanic’s nightmare. People who don’t understand cars make the worst customers, and thank heavens I don’t deal with them anymore! A typical scenario with these aberrant creatures would be a 110k mile “Luxmobile” driven in with a leaking water pump, the car showing no signs of ever having a service. The customer states,”I’ve been topping up the water for two months and now the damn thing’s overheating!” So, on goes the new water pump, a gallon of antifreeze and they are gone (ignoring your advice that 7k miles is too long to wait to change that sludge they call oil solidifying in the oil pan). They are back in a week screaming because it still loses water. A […]

Jaguar North America announced that for the third year in a row, since the F-TYPE launch in 2013, it is challenging the sports car status quo by strengthening the two-seat sports car’s competitive position in the marketplace. The 2016 Jaguar F-TYPE now features an expanded lineup, dramatically increased value position and a new 5-year/60,000 mile warranty and complimentary scheduled maintenance package that leads the luxury sports car market. Since the launch of Convertible in 2013 and addition of Coupe in 2014, Jaguar has sold 7,085 F-TYPE vehicles in the United States, with sales increasing 83 percent in 2014. The 2016 F-TYPE will arrive in dealerships starting in April. The lineup will offer added technology such as All-Wheel Drive, more model choices including a manual transmission, enhanced standard equipment and the best warranty and longest complimentary scheduled maintenance package of […]