How to report faults, leaks and breaks

If your request isn't urgent, you can also contact us online. However, we can only respond to online messages during standard working hours (Monday to Friday, 8.30 am - 5.30 pm). This may can cause delays in possible emergencies.

How we assign priorities

We prioritise our response based on the:

information provided when the report is made

number of properties without water

potential safety impacts on customers, properties and the environment

amount of water that could be lost.

How we fix the problem

A repair crew will visit the site to fix the leak or break.

They may need to shut the water off to some properties while they're doing their work. They may also need to visit the site more than once.