SERVICE DESIGN

“Design is not just how it looks and feels but how it works.” - Steve Jobs

Service Design means to co-create and re-define customer service into a tangible concept and experience. Providing meaningful services is more important now than ever before — in our increasingly digital world, we crave face-to-face connection.

Our Service Design services are human-centered, co-creative, sequenced and holistic.

We design meaningful experiences and offer customer service training built on:

Collaboration

Openness

Connection

Caring

OUR APPROACH

#1 CUSTOMER JOURNEY AsseSsment

#2 SURVEYS & ANALYSIS

#3 CREATING A NEW MODEL

#1 ASSESSMENT

We start by coming in and walking the service road as customers to create an experience-based assessment of your company’s current position. This includes an assessment of the entire service journey in terms of customer service, ease and convenience of services, and overall experience of your offerings.

We interact with other customers, management teams and employees to gain feedback and insights.

#2 FURTHER SURVEYS & ANALYSIS

We share our feedback to your entire team and together involve everyone in developing new systems to ease pain points and improve weaknesses. We do this through various team building activities.

Your staff is an expert what comes to customers. Your customer is an expert when it comes to your staff. You as a leader will grow to understand your staff and your customer in a new way through open conversation and collaboration.

The main focus in the process of service design is to have an open conversation and to build something new together, step by step. Everyone can take pride and ownership of the process.

#3 CLEAN UP & IMPLEMENTING NEW MODEL

The last step to service design is cleaning up the old methods by shaking up old routines and workplace practices. We re-modify old perceptions and take a fresh new look at your services from a modern perspective, rooted in the findings at your company as well as wider current trends and customer behavior analysis.

With these we create a step-by-step action plan to implement changes for a better workplace, better customer experiences, and upgraded services.

We ring a deeper sense of meaning into your offerings that trickles down from your management to your customer service team to the entire experience.