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1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
The regulations that govern our company are Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009 which are implemented by CQC. Specifically Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 relates to complaints.
Paramount has a Compliments and Complaints Policy which is updated regularly. We also have different formats of Compliments and Complaints forms.
1.2 Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work
They ensure that they prevent unsafe and inappropriate care of service users. Service users have a full explanation of how to make a complaint when they come to the service. They have accessible forms such as forms using writing with symbols, faces or written word or verbal word. Service users are supported to complete the form by a person not involved in the complaint.
They ensure that we provide the best service to the service users in a manner that they prefer. They ensure that the service users thoughts and feelings are heard and acted upon.
2.1 Explain why individuals might be reluctant to raise...

...children the best environment. When I am communicating with my staff I make sure they are understood, I am sensitive to their needs, I am involving them in decision making, listening. I make sure that my massage is across and effective. It helps us to make good relationship with people. On the other hand people like in KHDA, Municipality and different companies need informative but simple writing and verbal communication.
Case History: I had one parent came very angry that the child got hurt and we are not taking care of it. When the parent came I listen to him for half an hour without reacting. We showed him the CCTV footage. Parent apologise for his reaction and went happily.
Detail where effective communication worked: The teacher told me exactly what happened and told me that the mother was not happy. I went back checked CCTV. Father came I was listening and waited till he was calm down and showed him the CCTV footage.
COMMUNICATION MODE: Listing, speaking, pictorial , formal and informal etc
Effective communication
1. Personal
2. Knowledgeable
3. Specific
4. Focus on others need and requirements
5. Listen
6. Replace ego with Empathy
7. Read between the lines
8. Informative
9. Speak to the group as individual
10. Be prepared
Purpose of communication
As a manger I make sure that all the communication either it is written or verbal is delivering the best impact and effective massage.
To delegate of...

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Tystiolaeth y perfformiad
Performance evidence
Good staff are the key point to a successful business. They need to be the right person for the right role. A poor staff member can cost time and money and can in turn bring a lack of confidence in the Company by the authorities which use our services. IT is therefore imperative that the recruitment criteria to followed and adhered to.
We have a recruitment and selection policy ( see evidence 1)
We have to cover all aspects in the legislation needed for the health and social care industry. These include:
Asylum and Immigration Act 1996.
Data Protection Act 1998.
Care Standards Act 2000.
Rehabilitation of Offenders Act 1974.
Safeguarding of Vulnerable Groups Act 2006.
Health and Social Care Act 2008.
Equality Act 2010.
We also have to cover Regulations in Health and Social Care, these include:
Health and Social Care Act 2008.
Employment Equality Regulation (religion or belief and Sexual orientation) 2003.
Employment Equality Regulation (age) 2006.
Part time Workers Regulation 2000.
There may be times when criminal convictions or cautions are disclosed on an application form or at interview stage. Some of these convictions or cautions may require us as a company to seek specialist help to discover the full story of the offence.
The Rehabilitation of Offenders Act 1974 allows some convictions to be ignored after a certain rehabilitation period. The reasoning behind this is so that the...

...manager, room leader and nursery teacher within the setting. Personal and professional development not only benefits me, but also the company and my colleagues.
Continuous professional development is important for my career; I feel that it increases my employability. As deputy manager I am responsible for others including staff members, students and the children in the setting, as well as the families of the children who use our nursery. Therefore it is most important to me that I am knowledgeable and effective in my role.
Passing on my knowledge will enable staff to support children’s learning successfully because they will have high expectations of what children can achieve and a secure knowledge of how children can learn best.
1.2 Analyse potential barriers to professional development.
In my setting, as in others I have worked in, the main barrier to professional development is funding and being able to release staff to attend courses. As staff work to tight ratios it is difficult to be able to have spare staff to attend courses. In the county Durham area the courses mostly take place at the Durham Leadership Centre which is in Spennymoor. This venue is very difficult to get to as I don’t drive and it takes three buses to get there. Most courses in County Durham although there is a charge for some courses; this again is a huge barrier as our company will not pay for these courses.
1.3 Compare the use of different sources and systems of...

...﻿Unit 141 Professional practice in children’s care learning and development
Outcome 1 Understand the values, principles and statutory frameworks that underpin service provision in children’s care, learning and development
It is my understanding that in my continued professional development, as manager of my setting it is my role to ensure that myself and every member of the staff and management committee understand the values, principles and statutory framework that underpins service provision in children’s care, learning and development
At all times in our centre the welfare of the child is paramount and we demonstrate daily professional practise in line with the new minimum standards, code of practice and the ethos of our setting.
We understand that parents are the most important people in children’s lives and that with their support for their children’s learning and development, it is up to us as a staff team to enhance what the children have already been taught by their parents and ensure that through our daily plans, based on the 6 areas of learning, set in place by the education training inspectorate, make a positive impact on the children’s early learning skills to help them achieve a positive long term impact on their later learning and achievements.
If young children are to get the early education and care they need, there must be a substantial change in the way working with young children is perceived. There needs to be clear roles in the early years...

...Unit 405 Applying Theories and Principles for Planning and Enabling inclusive Learning and Teaching Level5 DTLLS / Diploma in Teaching in the Lifelong Learning Sector From JEZI - UK Date 27th October 2014 Unit 405 Part A Define what is meant by Theory to me it is an idea of how something works. It is a way of explaining to others the concept of the how and why of something should be done logically. The Theories of Learning according to Reece Walker (2007) that states The five main areas are Behaviourism, Neo-behaviourism, Gestalt (Insight), Cognitive Development, and Humanists, as well as more recently theorised areas of lifelong learning, but Geoff Petty (2009) explains that Theories of Learning can be separated into three main schools of thought 1) The behaviourist school. 2) The cognitivist school. 3) The humanist school. Behaviourist school of thought is concerned completely with learned behaviour, and is interested in looking at behavior and observable changes, the learners react more to teaching rather than being actively involved in the process. Cognitivist is interested in looking at the thought processes behind the behavior, for example encoding information into short term and long term memory. Therefore cognitivist is the theory that humans generate knowledge and meaning through a sequence of development, such as the mental processes of recognition, recollection, analysis, reflection, application, creation,...

...Section 1- Quality of Care
STANDARD 1. Safeguarding and Child Protection Children are safeguarded through systems and practices that are consistent with the Regional Child Protection Policies and Procedures. Safeguarding children is afforded the highest priority.
To meet Standard1 : “A designated child protection officer must be available at all times during the hours of service provision for contact and consultation with staff and to offer instruction, advice and support to staff and this officer’s details should be available to parents and carers. As I will be stepping up to a leaders post, I need to avail of this training asap.
Section 2 - Quality of Staffing, Management and Leadership The quality of staffing, management and leadership impacts directly and indirectly on children’s care. Strong, competent and effective management means efficient running of a setting and high standards set for others. Staff who are happy in their role, secure in the knowledge of their responsibilities and well-trained to deal with all aspects of their job provide an environment where children can thrive. A culture of professional, reflective practice and a willingness to challenge practice is vital. A whole-team approach and ownership of the setting is key to ensuring a safe, high-quality service for children, parents and...