TripAdvisor Traveler Rating:

5.05Cleanliness

3.05Location

1.05Service

2.05SleepQuality

3.05Value

4.05

“The guest clerk was very rude my keys stopped working more...”

Feb 26, 2013Miko D, Detroit

The guest clerk was very rude my keys stopped working more than 3 times and I kept getting locked out my room when I asked the clerk the fourth time to send someone around with a key she begin to get a nasty attitude and she told me that security was on a gas run so I guess you will be waiting in your car but my keys where locked in the room and I had to wait in the cold when no one ever came.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time out of your schedule to provide us feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Sincerely, Ajay Dutt GM Hawthorn Suites
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