Driving New Growth through Disruptive Innovation

Media, health care, education, automotive—few industries today are safe from the threat of potentially wrenching competitive and technological change. As the world's leading consulting authority on disruptive innovation, Innosight helps companies identify potential strategic threats and use the principles of disruptive innovation to create new opportunities for growth.

Our co-founder, Clay Christensen, pioneered this powerful approach to innovation. Building on that foundation, we work with companies around the world to develop and bring to market simple, convenient, low-cost solutions that change the game—and even change lives.

As our experience shows, disruptive innovation isn't about winning a technology race, but about delivering innovations aimed at a set of customers whose needs are being ignored by industry leaders. A disruptive innovation trades off performance along one dimension for performance along another, such as simplicity, convenience, ability to customize, or price. Think, for example, of the trade-offs retail medical clinics represent versus traditional doctors' offices.

The key is to know which tradeoffs the consumer is willing to make. That's why we look beyond traditional definitions of an industry to understand the true "jobs" that customers are trying to get done – defining a market from the customer's viewpoint, not the company's.

A disruptive innovation allows a whole new population of consumers access to a product or service that was historically only accessible to consumers with a lot of money or skill. Once a truly disruptive product or service takes root in simple applications at the bottom of a market it can move relentlessly up market, eventually displacing established competitors.

Because companies tend to innovate faster than their customers' lives change, most organizations eventually end up producing products or services that are too good, too expensive, and too inconvenient for many customers. By pursuing only "sustaining innovations" that perpetuate what has historically helped them succeed, companies unwittingly open the door to disruptive innovations – openings that Innosight can help you find and go through successfully.

As the pioneers in making disruptive innovation a manageable, repeatable process, we help companies around the world:

Generate disruptive, new ideas that link unmet customer needs with innovative business models, products and services that drive new growth.