Author: Roger Manson

Roger has served as Vice President and Director of Client Services for online payment processing, enterprise software and Internet messaging companies. As Director Client Service for Amplitude Software he successfully drove Professional Services, Technical Support and Hosted Operations which contributed to Amplitude achieving venture funding. Roger has over 20 years’ experience and previously held positions with Cisco Systems, Chevron Information Technology, Lawrence Livermore and Sandia National Labs.

Hone in on the right level of communication for customer success. As technology changes and rapidly advances, all of us in identity management support work with customers who find themselves…read more →

Hone in on the right level of communication for customer success. As technology changes and rapidly advances, all of us in identity management support work with customers who find themselves…read more →

How you respond during stressful times makes a difference. Remember building sandcastles? Constructing the towers and driftwood drawbridges was a blast. That is, until the tide came in and unexpected…read more →

How you respond during stressful times makes a difference. Remember building sandcastles? Constructing the towers and driftwood drawbridges was a blast. That is, until the tide came in and unexpected…read more →

IT support transparency Today’s enterprise IT support organizations and help desks are experiencing a shift in the way technologies are developed, deployed and consumed. As with identity management, all applications…read more →

IT support transparency Today’s enterprise IT support organizations and help desks are experiencing a shift in the way technologies are developed, deployed and consumed. As with identity management, all applications…read more →

Customer success teams work toward a common a goal. My previous blog mentioned customer success teams in cultivating an effective support community. Customer success teams were also identified in developing…read more →

Customer success teams work toward a common a goal. My previous blog mentioned customer success teams in cultivating an effective support community. Customer success teams were also identified in developing…read more →

Means “Use Your Community” In my previous blog, I wrote about the importance of hiring support professionals with strong communication skills. I indicated a support professionals’ written and verbal communication…read more →

Means “Use Your Community” In my previous blog, I wrote about the importance of hiring support professionals with strong communication skills. I indicated a support professionals’ written and verbal communication…read more →

Hire for optimum customer support services. As with any business, Avatier’s success depends on obtaining and keeping customers. You might have the best development, marketing, and sales teams on the…read more →

Hire for optimum customer support services. As with any business, Avatier’s success depends on obtaining and keeping customers. You might have the best development, marketing, and sales teams on the…read more →