Frequently Asked Questions

Office 365 University is a four year subscription for full and part time, enrolled university and college students, faculty and staff. After purchasing Office 365 University at a participating retailer, you will need to go online to verify your eligibility in order to activate Office.

Full and part time enrolled university and college students, faculty and staff in accredited institutions are eligible to use the Office 365 University product. Alumni of these institutions are ineligible. You will need to go online after you purchase this product to verify your eligibility in order to activate Office. You are also subject to the Office 365 University EULA and will be required to accept the agreement before activating the product. Internet access is required. The academic verification and redemption process occurs online. Each eligible user can redeem Office 365 University product once in a three year period and can only activate a maximum of two.

Your eligibility will be validated online at www.office.com/verify. During the redemption process, you will be prompted for your school email address or logon, or international student identity card (ISIC).

The Product Key is printed on the card inside the Microsoft Office packaging. To find your Product Key, open the packaging and remove the card. The 25-character alpha-numeric code is printed on the back of the card. Sample Product Key format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

For Office 365 University, you do not need to keep your Product Key after the initial setup process of creating a Microsoft account. You can always go back to www.office.com/myaccount to sign in and install or reinstall Office. It will be important to keep your username and password to re-install Office.

Check that the Product Key was entered correctly. A Product Key is not case sensitive and is alpha-numeric.

Make sure the Product Key has not already been used. A Product Key can only be used once to set up your Microsoft account. If the Product Key has already been used, go to www.office.com/myaccount and sign in with your Microsoft account to install or reinstall Office.

A Product Key can only be used once to set up your Microsoft account. If the Product Key has already been used, go to www.office.com/myaccount and sign in with your Microsoft account to install or reinstall Office.

A Product Key is only needed to set up your Microsoft account for the first time. Once you’ve set up a Microsoft account, you can install or reinstall Office at any time by visiting www.office.com/myaccount and signing in with your Microsoft account.

No. A Product Key is only needed to set up your Microsoft account for the first time. Once you’ve set up a Microsoft account, you can install or reinstall Office at any time by visiting www.office.com/myaccount and signing in with your Microsoft account.

A Microsoft account is required to redeem and activate your software. It is also used to access your OneDrive storage in order to save your Office files to be shared with others. If you use other Microsoft products or services (e.g. Xbox, Hotmail, Outlook.com, Windows Phone), you may already have a Microsoft account and won’t need to create a new account. It is important to use a username and password that is familiar to allow you easy access to your account.

If you are having trouble installing Office, please check that your computer meets the minimum system requirements. For a full list of system requirements, click here. If you are still having trouble, you can contact Support at www.office.com/verifysupport

If you purchased Office 365 University, you can reinstall Office at any time at www.office.com/myaccount by signing in with your Microsoft account. You do not need your Product Key to reinstall or install Office on additional computers.

Download times vary by internet connection speed. Microsoft Office uses Click-to-Run deployment technology which allows you to start using Office while the full download is being completed in the background. For best results, we recommend that you do not disconnect from the internet until the download has completed.

Your Microsoft account can only have one active subscription. If you activate your Office 365 University subscription before your Office 365 Home subscription expires, the remaining time on your Office 365 Home subscription will be converted to the Office 365 University subscription. However, you will only be allowed to install Office on up to 2 PCs, Macs or tablets. You will immediately lose the Office 365 Home benefits of installing Office on up to 5 PCs and/or Macs and 5 tablets. You may choose to wait until your Office 365 Home subscription expires before activating your Office 365 University subscription so you do not lose installs.

Your Microsoft account can only have one active subscription. You can convert your subscription from Office 365 Home to Office 365 University or you can wait until your current subscription expires before activating your Office 365 University subscription. See FAQ on What happens when I convert my subscription from Office 365 Home to Office 365 University?

If you are still an eligible student, faculty or staff member and you haven’t reached the maximum two purchases of Office 365 University, you can purchase another subscription for Office 365 University online from Microsoft or at any participating retailer. You will still be required to provide proof of eligibility online to Microsoft before activating the product.

If you purchased Office 365 Home or Office 365 University, you will have the option to select from a larger list of languages during installation. If you purchased Office Home & Student 2013, Office Home & Business 2013, or Office Professional 2013, you have the option to purchase and download a language pack. For information about language options that are available with the Office 2013 suites, visit www.office.com/language.