Training Eventshttps://infopeople.org/training/core-2-subject-area-mini-courses/online-class-77
All upcoming Infopeople eventsenSubject Area Referencehttps://infopeople.org/civicrm/event/info%3Fid%3D15%26amp%3Breset%3D1
Subject Area Reference is a series of modules for library staff who have attained the core competencies of reference fundamentals. In addition to the subject areas addressed in this series, you may be interested in expanding your knowledge of providing health and wellness...2013-01-29 00:00Infopeople Adminhttps://infopeople.org/15.Jan%2029%20-%20Jan%2011Health and Wellness Competencieshttps://infopeople.org/civicrm/event/info%3Fid%3D32%26amp%3Breset%3D1
Nearly a fifth of our nation’s GDP is spent on health care – double that of any other nation. The most significant growth in health care spending, according to the Public Health Institute, stems from an increase in the growing burden of chronic diseases linked to modifiable...2013-03-11 00:00Infopeople Adminhttps://infopeople.org/32.Mar%2005%20-%20Aug%2020Customizing Vendor Interfaces for Better User Experiencehttps://infopeople.org/civicrm/event/info%3Fid%3D498%26amp%3Breset%3D1
Do you struggle to make a collection of difficult vendor tools feel like a cohesive suite of services?
Do you find yourself pleading with vendors to address usability issues?
Would you like to learn how to customize vendor tools for a better user experience?
If you’re frustrated...Infopeople Adminhttps://infopeople.org/498.Jul%2007%20-%20Aug%2003Power Searching: Improve Your Techniques and Amaze Your Customershttps://infopeople.org/civicrm/event/info%3Fid%3D499%26amp%3Breset%3D1
Do your search skills need a power boost?
Want to be more efficient in the way you search for information online?
Would you like to be able to quickly assess search results and determine the most relevant resource?
Want to know how to use search engine features and relational...Infopeople Adminhttps://infopeople.org/499.Jul%2014%20-%20Aug%2010Readers&#039; Advisory Fundamentals: Books and Beyondhttps://infopeople.org/civicrm/event/info%3Fid%3D500%26amp%3Breset%3D1
Are you involved in planning, providing and promoting advisory services to your community's adult readers, listeners, and viewers?
Would you like to increase your comfort with responding to community member interests in locating materials that will satisfy their searches for...Infopeople Adminhttps://infopeople.org/500.Jul%2028%20-%20Sep%2007Effective Time Management for Busy Librarianshttps://infopeople.org/civicrm/event/info%3Fid%3D507%26amp%3Breset%3D1
Do you find yourself often saying "I'm so busy! How can I find time for that?"
Do you consistently feel overwhelmed?
Does it seem to you that your co-workers are able to multi-task and productively handle increased workload better than you do?
With library budget and staffing...Infopeople Adminhttps://infopeople.org/507.Aug%2011%20-%20Sep%2007Communication Is More Than Wordshttps://infopeople.org/civicrm/event/info%3Fid%3D505%26amp%3Breset%3D1
Is everyone talking and no one listening?
Are you afraid to speak up because your idea may get shot down?
Is stress causing people to misunderstand what's being said?
Communicating is the foundation of almost every human interaction, and it’s more than simply choosing the right...Infopeople Adminhttps://infopeople.org/505.Aug%2018%20-%20Sep%2014Born Reading: Bringing Up Bookworms in a Digital Agehttps://infopeople.org/civicrm/event/info%3Fid%3D502%26amp%3Breset%3D1
Looking for ways to show users how to share books and apps more effectively with young readers?
Need ways to help users prepare their children for Common Core “English Language Arts” standards?
Want ideas to help users apply engaging reading techniques across books, apps, movies...Infopeople Adminhttps://infopeople.org/502.Aug%2019%20-%20Aug%2019STEAM in the Library: Engaging Children in Learninghttps://infopeople.org/civicrm/event/info%3Fid%3D504%26amp%3Breset%3D1
Have you heard your library colleagues talking about STEAM (Science, Technology, Engineering, Arts and Math) and wondered what it's all about?
Do you wonder what the difference is between STEM and STEAM?
Would you like to know what STEAM for youth looks like in a library...Infopeople Adminhttps://infopeople.org/504.Aug%2025%20-%20Sep%2021Rethinking Reference Collectionshttps://infopeople.org/civicrm/event/info%3Fid%3D509%26amp%3Breset%3D1
Traditionally, libraries developed print reference collections full of encyclopedias, dictionaries, biographies, indexes, and other tools to provide quick access to authoritative information for users and staff. Today, many of these print materials see little or no use, with...Infopeople Adminhttps://infopeople.org/509.Aug%2025%20-%20Sep%2021Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D506%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/506.Sep%2003%20-%20Sep%2003Children&#039;s Services Fundamentalshttps://infopeople.org/civicrm/event/info%3Fid%3D510%26amp%3Breset%3D1
Does your work in the library include service to children and their families? Do you want to do a better job in providing homework assistance, readers’ advisory, tours of your library, or family programs?
Expert children’s librarian and author Penny Peck will help you to...Infopeople Adminhttps://infopeople.org/510.Sep%2008%20-%20Oct%2005Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D511%26amp%3Breset%3D1
Other Logistics: Infopeople does not validate or pay for parking. Infopeople does not provide refreshments or lunch. Since some training locations do not have in-house or convenient food service, Infopeople recommends that participants bring a sack lunch.Do you face difficult...Infopeople Adminhttps://infopeople.org/511.Sep%2009%20-%20Sep%2009Getting Started with Evernotehttps://infopeople.org/civicrm/event/info%3Fid%3D503%26amp%3Breset%3D1
Maybe you've heard of Evernote, and wondered why all of the hype. Perhaps you've even used it a bit, and still don't “get” all of the fuss. Don't worry – you're not alone!
On its surface, Evernote is a very underwhelming tool. However, as Evernote fans will tell you, online note...Infopeople Adminhttps://infopeople.org/503.Sep%2009%20-%20Sep%2009Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D512%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/512.Sep%2010%20-%20Sep%2010Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D513%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/513.Sep%2015%20-%20Sep%2015Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D514%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/514.Sep%2016%20-%20Sep%2016Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D515%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/515.Sep%2017%20-%20Sep%2017Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D516%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/516.Sep%2018%20-%20Sep%2018Finding the Right People and Helping Them Growhttps://infopeople.org/civicrm/event/info%3Fid%3D518%26amp%3Breset%3D1
Would you like to be able to add, remove and improve staff you supervise in a professional, appreciative and effective way?
Do you want to know the secret behind building your staff into a successful team?
Are you interested in being able to analyze the knowledge, skills and...Infopeople Adminhttps://infopeople.org/518.Sep%2029%20-%20Oct%2027Mastering Tough Customer Service Situationshttps://infopeople.org/civicrm/event/info%3Fid%3D517%26amp%3Breset%3D1
Do you face difficult situations that involve customers who seem angry, rude, unreasonable, out of control, threatening – or just plain impossible to please?
Are you confused when your very reasonable solution to a customer problem is met with resistance or anger?
Are you...Infopeople Adminhttps://infopeople.org/517.Oct%2020%20-%20Oct%2020