Vodafone Global Roaming

How much does it cost to use my device abroad?

Getting to grips with roaming charges can be a pain. But don't worry – you can find out exactly how much things cost with our handy search tool. Plus, we’ve got everything you need to know about roaming on Pay monthly and Pay as you go to make the most of your phone abroad.

Roaming with Pay monthly
If you're on a Pay monthly plan (excluding Vodafone Basics plans) you'll have Vodafone Global Roaming. That means you can take your home plan of data, minutes and texts to 152 destinations worldwide.

Roaming with Pay as you go
Pay as you go customer? Don't think that it means you'll get a raw deal on roaming. You can use your phone like you do at home in any of the 48 destinations in our Pay as you go Europe Zone.

Business customers
If you joined us as a Business customer on a Pay monthly plan before 5 August 2017, you'll be subject to the following roaming rates, unless we've contacted you to state otherwise.

If your service is provided through one of our VPS partners, please contact them to check on your roaming charges.

Where are you travelling to?

Choose the country you’re visiting, and find out what it costs to roam there.

Set up PINs for your phone and SIM. If they’re stolen, this will restrict access to your device

If you want to use voicemail when roaming, you'll need to set up a security PINbefore leaving the UK. Otherwise you won't be able to access your voicemail while abroad.

Make a note of our Lost and Stolen 24-hour helpline +44 7836 191 191 – free from any Vodafone phone even when you’re abroad (international call charges apply from any other mobile or landline). And if your device is lost or stolen, you can then let us know immediately.

In most countries, you'll get a welcome text from us as soon as you arrive and switch on your phone.

It'll tell you how much it costs to use your phone abroad, as well as other useful information. This may vary depending on your phone model.

Your phone should automatically connect to one of the local networks. If this doesn't happen, you can manually search for a network:

Go to the Settings menu on your phone

Choose Phone settings

Pick a network

How to make calls and send texts while you’re abroad

Calling and texting

Replace the first 0 with + and then the code of the country you’re calling. If you’re calling the UK, it’s +44 then the number. For example, 07774 477 000 would be +44 7774 477 000.

If your device is stolen, call us immediately on 191 or +44 7836 191 191 free from any Vodafone phone (international call charges apply from any other mobile or landline).

It's very important that you report your device as lost or stolen as soon as you know it's gone. The longer it takes to report it will affect how much it could cost you.

If it’s been stolen, you’ll also need to report it to the police and get a crime number.

If you’re a Pay monthly customer, from 7 September 2015:

If you let us know within 24 hours of your device being lost or stolen, we’ll cover the cost of any additional unauthorised usage over £100 - you’ll only be responsible for paying up to £100 for any unauthorised usage that’s not part of your allowance

If you let us know within 5 days of your device being lost or stolen, we’ll cover the cost of any additional unauthorised usage over £500 - you’ll only be responsible for paying up to £500 for any unauthorised usage that’s not part of your allowance

If you don’t let us know within 5 days of your device being lost or stolen, you’ll be liable to pay all charges incurred

Your monthly line rental will continue even if you reported your device as lost or stolen.

If you're a Pay as you go customer, someone else may be able to use your remaining credit until we block your SIM. You won't be liable for any charges caused by additional unauthorised use.

If you’re a business customer, you’ll be responsible for paying for any unauthorised usage until you let us know your phone’s been lost or stolen.

All you’ll then need to do to top up while you're away is call 2345 free from your Vodafone phone and choose option 1 to top up, followed by option 1 to top up using a credit or debit card – and then follow the instructions. Remember to make sure you have your card handy.

Top up online

Make sure you've got enough credit before you go abroad. You can top up online or by registering with My Vodafone

Other ways to top up

If you don’t want to register a credit or debit card, you could always top up your credit in the UK before you go, or ask a family member or friend to do it for you while you're away.