Microsoft is committed to social, executives at its annual Convergence conference promised this week, placing it among the holy trinity of technology trends along with mobile and "big data."
But it's going to have to wait a couple of releases before it shows up in the business application...

Less than two weeks on the job at TechTarget, I'm off to my first conference, Gartner's Customer 360 Summit in Orlando.
I'm looking forward to meeting experts, users and vendors, and hope to get the lowdown on what's new and exciting in CRM.
I'll post my findings on the blog.

Has the contact center entered a police state? That's the question Lori Bocklund posed on a recent call center blog post after coming across some surprisingly stringent requirements during an audit for the...