Kursbeschreibung

Managing Critical Relationships provides delegates with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins by understanding the implications for teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships. Based on this identification, the stakeholders are analysed to determine their level of support and their most important issues, in order to create an engagement plan that is customised to each stakeholder’s needs.

Based on this foundation, the course then uses a blend of facilitated discussions, activities and case study exercises to help identify each delegate's primary and secondary communication styles and how to use conversational cues to better gauge the communication styles of others, all with the goal of promoting better dialogue around critical issues. This in turn helps the learner to determine common sources of conflict, avoid useless confrontations and employ a robust model for managing opposing ideas. Managing Critical Relationships concludes by giving participants the tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame and pushing thinking in order to uncover true “win-win” solutions.

In diesem Kurs lernen Sie

Formulate an effective plan for managing stakeholder and customer relationships

Communicate effectively with others who have different communication styles