Crashed means failed, and the only way to fix the drive is replacement. Bestbuy is very expensive. To have them reload the system I believe they start at around $160, and that's if you don't have to purchase any hardware, ie... hard drive. Find a small computer shop in your area, they will treat you better and have a much better price.

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The recovery disc is partitioned on the hard drive. when it boots up look for the verbage to tell you what function key to hit to run recovery. If this works then great. for me I had to email MSI, they replied back with a word document and I filled it out ordering a dvd of my recovery disc. it cost about $30.00. I had to do this because my hard drive crashed. working great now.

Remove the hard drive and put it into an enclosure.Plug it into another computer as a slave.Then you can copy your files on it.If it shows up in 'my computer' as a drive letter(like E: drive) but you can't access it,you can recover data from hard drive with data recovery program.Tenorshare data recoveryis a professional data recovery software that can recover data after deeply scanning your hard drive to look for lost data due to drives crash, physical damage,system sabotage, virus attack etc.You can get it here: http://www.any-data-recovery.com/product/datarecoveryprofessional.htm After you recover your data,you can format it to check out whether it can be fixed. If the hard drive can't be detected,you can try this way.Put it in a zip-lock bag and put it in the freezer for overnight. Then while it's still cold plug it into the computer and you may be able to view it in 'my computer'. And if needed, run the recovery program to recover your data on it.If it fails, you will have to go to a recovery office where supply data recovery service but let's hope not because it will cost you a lot of money and whether they can recover data is not guaranteed.

Remove the hard drive and put it into an enclosure. Plug it into another computer as a slave. Then you can copy your files on it.If it shows up in 'my computer' as a drive letter(like E: drive) but you can't access it, you can recover data from hard drive with data recovery program. This data recovery is a professional data recovery program that can recover data after deeply scanning your hard drive to look for lost data due to drives crash, physical damage, system sabotage, virus attack etc. You can get it here: http://www.asoftech.com/adr/After you recover your data,you can format it to check out whether it can be fixed.

If the hard drive have crashed meaning that the hard drive itself is damaged, then your solution is to replace a new harddrive. If you do have a recovery disc already made, or one is provided then you will have to use that disc once the hard drive is replaced with the new one, and follow the procedure to reinstalled the operating system. If the original hard drive had crash and does no work anymore (where the bios/computer cannot detect it) and you have important data that you would like to retrive, there are places such as office depot, bestbuy, where they can help you send it to a recovery file center to recover files from your damaged hard drive. Do not attemp to fix or open a damaged harddrive, you can forever damage the files on the cyclinder disc. 2) Now if your harddrive crash in term as windows just crashing and you cannot get into your operating system and the bios is still able to detect the hard drive, and it's giving you a error message, then you will only need to reinstall, or do a windows recovery through your recovery disc, If you do not have a recovery or made the disc, then you will need to buy a new operating system software. If you computer does not start meaning no display on the screen at all, then please replay back. That is a different story.