Data Request Policy

Privacy Policy

Please see Just Host's Privacy Policy for further information on what type of
information Just Host collects, how it is used and when it may be disclosed. Subject to Just Host’s Privacy
Policy, this Section describes the types of requests for data that Just Host may receive and how Just Host
may respond to such requests.

Types of Requests.

Data Requests.

A data request is a request for information or documents relating to Subscriber accounts in
connection with official criminal investigations or other official legal proceedings. Except
in limited emergency situations (see below), Just Host requires data requests to be made through
formal U.S. legal process and procedures, and we respond to such requests as required by law.
Examples of data requests include:

Subpoenas

Court Orders

Search Warrants

Legal process received from outside the United States may require a Mutual Legal Assistance
Treaty (MLAT) with the United States

Other forms of legal process such as Civil Investigative Demands

Preservation Requests.

A preservation request asks Just Host to preserve Subscriber account records in connection with
official criminal investigations or other official legal proceedings. Preservation requests must
include the following information:

Identification of the account(s) at issue (as further described in Section 4 below);

Identification of the investigating agency and/or specific pending official proceedings (requests
must be signed on law enforcement letterhead );

Assurances that the requesting agency or individual is taking steps to obtain appropriate legal
process for access to the data that Just Host is being asked to retain; and

A valid return email address and phone number.

Emergency Requests.

An emergency request is only appropriate in cases involving imminent serious bodily harm or death.
We respond to emergency requests when we believe in good faith that such harm may occur if we do not
respond without delay.

Notice to Just Host Subscribers.

Just Host’s policy is to notify its Subscribers of requests for their data unless Just Host is prohibited from
doing so by statute or court order.

Information to Include in a Request.

The following information must be included in a request for Subscriber data:

First and last name of the customer and email address associated with the account; and

Domain name and/or IP address associated with the account.

Just Host may not be able to respond to a request without this information.

Additionally, Just Host reserves the right to request a copy of the complaint and any supporting documentation
that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

Sending a Request to Just Host.

Just Host

ATTN: Legal Department1500 N Priest Drive, Suite 200Tempe, AZ85281

Fax: 781-998-8277

E-mail: legal@justhost.com

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE
FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER AND/OR FAX (Fax: 781-998-8277). DUE TO THE VAGARIES OF THE
INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL
UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS
RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

Fees.

Just Host may seek reimbursement for costs in responding to requests as provided by law and may charge additional
fees for costs in responding to unusual or burdensome requests.

Avaliable Information.

Depending on the type of formal legal process provided, Just Host may be able to respond with one or more of
the following types of data:

Non-Content.

Just Host will produce non-content information such as basic Subscriber information which may include
the following subject to a valid request:

Name

Email addresses

Date and time of account creation

Billing information

IP Logs

Just Host will only produce Subscriber content (such as website files and email content) pursuant to
a valid search warrant from an entity with proper jurisdiction.