Our client is an integrated facilities management services who provide the solutions, support, and facilities management services and they are looking a Contract Manager to cover various Fire and Security Contracts in the South.

Job Purpose:

Responsible for the technical and compliance performance of Service, including client satisfaction. Leading the Fire & Security Maintenance teams to exceed customers expectations in line with commercial and Service level objectives. Deliver performance in excess of budgeted sales, margin and customer satisfaction, through technically compliant and quality delivery

Working hours: 08:00am - 17:00pm

Principle Accountabilities:

Growth of the Fire & Security business, focussing on engineers, compliance and retention.

Assisting in the Sales performance and profitability of the Service operations.

Actively engage in relationship management with clients.

Actively support system proposals engineers in securing both projects and small works orders.

Assist small works activity ensuring that works are secured and delivered at agreed margins.

Ensure that service revenue and extra works, profit and customer loyalty targets are tracked and reached or exceeded.

Assist in forecasts confirming rationale and realisation on activity.

Work with Team to achieve agreed Financial Targets.

Identify and effectively resolve service delivery problems and maintain business relationships.

Ensure that policies, procedures and standards are in place and adhered to in order to maintain the integrity of the Contract portfolio, and ongoing operational activities are implemented to provide high quality service to customers.

Ensure that all accreditation processes are in place.

Monitor delivery of Planned Preventative Maintenance.

To attend regular internal operational meetings as necessary.

Work with the Fire & Security Help Desk ensuring that administration requirements are adhered to at all times.

Complete annual appraisals and monitor objectives set for team, ensuring all appraisals are completed within area of responsibility.

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.