Finding Your Humble Transaction ID

When you make a purchase on Humble Bundle, your order is given a unique ID which allows us to find and verify your order within our system. If you ever have trouble with your purchase, our Support Ninjas will need your transaction ID! The directions below will help you locate your transaction ID so that it can be shared with our team.

Via Email:If you made your purchase using your PayPal account, you will have received a receipt from PayPal to the email address they have on file for your account. If you are unable to find the email by browsing for it, try performing a search. The receipt will have the following subject line and from address:

Subject line: "Receipt for Your Payment to Humble Bundle, Inc."

From: service@paypal.com

Once you have located this email, look for the transaction ID in the "Description" area of the receipt. (This is different from the PayPal Transaction ID.)

Via Web:

Alternatively, you can find your transaction ID in the payment history of your PayPal account. To find this information, follow the instructions below:

Scroll through your history or adjust calendar dates so that your order is displayed

Click the order entry to bring up the details

When the Transaction Details page appears, look towards the bottom middle of the page for the correct transaction ID (not the PayPal Transaction ID).

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Please note that the full Transaction Details are not available on the PayPal app. However, you can log on to https://www.paypal.com from your mobile device and access the information through the browser as described above.

Stripe (Pay with card):

If you made a purchase using your credit card, you will have received a receipt from Stripe to the email address you provided during the checkout process. If you are unable to find the email by browsing for it, try performing a search. The receipt will have the following subject line:

Once you have located the email, look for the "order id" next to the product description. The "order id" is the transaction ID you are looking for.

Note: If you have not received a receipt in your inbox after using Stripe, we can help locate your order. Send us a message to let us know about the situation. We will figure out what happened and have you gaming again soon!

Amazon Payments:

Via Email:

If you made your purchase using your Amazon Payments account, you will have received a receipt from Amazon to the email address they have on file for your account. If you are unable to find the email by browsing for it, try performing a search. The receipt will have the following subject line and from address:

Click Your Account at the top right corner, and select Account Activity

Click on the Details link on orders made to Humble Bundle to view transaction information:

Note:The Humble Bundle transaction ID cannot be found through this view, however please send us the payment ID starting with P01 for further assistance with your order!

You can also find specific orders through the "Can't find an order?" section right above your list of orders:

Change the activity calendar dates to display your purchase and then click on the "Details" link to view the Order Details page

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Bitcoin:

If you made a purchase using Bitcoin here’s how you can find your transaction ID, depending on what type of Bitcoin wallet you have.

Coinbase:

If you use Coinbase.com as your Bitcoin wallet, the email associated with your Coinbase.com wallet will have received an email with the receipt for your purchase. The receipt will have the following subject line:

“You sent a $X.XX payment for [Name of what you purchased] (uid [Transaction ID]) for [Your Email Here]”

You can find the transaction ID directly in the title. Alternatively, if you open the email, you can find the transaction ID there as well. Here is an example of what your email will look like:

If you can’t locate the receipt in your email, you can navigate to Coinbase.com/accounts, log in, and select your account. A list of all of your transactions will be displayed. If you click on your Humble Bundle transaction, it should show your transaction ID in the “Related” field of the transaction. It should look something like this:

For other Bitcoin Wallets:

If you are using a Bitcoin Wallet that is not Coinbase, please send us the Bitcoin address you sent your BTC to instead of a transaction ID.