Having issues with my ring

I have had the ring for little over a week now and have not been able to get the ring to work. I am using a Samsung S4 with a lemon battery which is NFC capable.

I have also swapped out the lemon battery for the stock battery and still not having any luck. the extra tags that came with my NFC ring are working with no issues. i have been reading the forum and also watched the video that John posted about finding the sweet spot and still have not had any luck. i am not able to read or write to both sides of the ring, i have rotated the ring while trying to read/write to the ring, i have taken the case off.

The ring i ordered was the Normal (Classic) Ring in Black Plated Metal with a Black top inlay cover and a Black bottom inlay cover in USA Ring Size 9.5. any help would be much appreciated.

I can test with a note 3 and as soon as i do i will report back with what happens.

Also yes i have the NFC Ring control app, and it will not let me read or write to the ring. the app is working with the other tags i received with my ring. i think i got one of the alfa tags, and also sticker tag. after reading or writing to the other tags i can see the sweet spot heat map but even using the same sweet spots shown i'm still not able to read/write to the ring.

Hi, Yes NFC is turned on and S-beam turned off, i can read and write to other tags with no problems, but not the ring. The same is for the note 3, NFC on, S-beam off, can read and write to normal tags, But not the ring, and im using the NFC ring control app on both devices.

Ah, that's no good that you're getting the same result with both phones. That said, both phones are known to be difficult in some circumstances.
If you've tried the various methods to help improve ring reading like rolling through potential sweet spots and checking both horizontal and vertical orientation then it may be time to contact support@nfcring.com and explain what's happening. Quote this thread so that they can follow up the issues if necessary, and explain which phones, which ring and whats happening.