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Cannot make in app purchases

I cannot purchase using real currency in app
The error message is: Sorry, your purchase was not processed. Please try again. Thanks!
I do not have a screenshot
Restarted game and device
Andriod (Kindle Fire HD 8th Gen)

I am having the same issues. Can't buy gems, says it Can t be processed. My prize wheel hasn't worked for almost a year. They will be losing me as a paying customer if this stuff doesn't get fixed asap

We appreciate your interest in purchasing game currencies, and we apologize if you're unable to do so using your Kindle device. The team already addressed this, and we suggest that you update your game to the latest version (1.47.1736) for the fix to take effect. It will also help if you will try these troubleshooting steps. If you're playing on other platforms, you can refer here: iOS | Android | Web.

Being able to use the Prize Wheel depends on the availability of videos, but you can also try the troubleshooting steps given above.

Since a new version was released, performing the workaround is still recommended, including those who have already tried it.