Cake-Related Questions

If the cake you'd like purchase is similar to one of our cakes in our cake gallery you do not need to book a consultation. Please call us for more information at 201-448-8400 (prompt 1) during our business hours, Mon-Fri 9-5.

If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.

Classes & Events

If you are unable to attend your class, you will be issued class credit that will only be applicable to Carlo's Bakery Classes. To request a Carlo's Bakery class credit, please respond to your confirmation email with "CLASS CREDIT" as the subject line. You will receive an email confirmation when your account is credited (within 2-4 business days). Carlo's Bakery does not issue refunds.

We cannot guarantee that the family members will be present for each class; however, all courses are taught by a team of highly qualified bakery/culinary professionals (who were trained by the Cake Boss himself!). Your instructors will be happy to assist you with any questions.

Yes, each class has minimum age requirements listed in the course description. Participants younger than 18 years must be accompanied by an adult enrolled in the class for difficulty levels easy, moderate & expert. The supervising adult must be willing to sign a disclosure accepting responsibility for minor for the duration of the visit. This adult will be able to sign off up to a maximum of 3 minors.

Carlo's Bakery reserves the right to cancel any classes that do not meet the required minimum guest count of 10 participants or more. Only if the class is canceled, will the registered participants have the option to attend another scheduled class or receive a full refund.

Grab & Go Online Pick Up

All sales are final and cannot be changed as Carlo’s Bakery prepares orders as received. ORDERS MUST BE PICKED UP AT THE STORE THE ORDER WAS PLACED. Orders are available for pick up any time after the scheduled pick up time. If you arrive early, you may have to wait for your order to be ready. Please be aware that orders not picked up will have to be disposed at the end of the day as baked goods are highly perishable.

At this time, Carlo’s Bakery is not offering delivery via the Grab & Go online service. A future announcement will be made when delivery service will be made available via Grab & Go online. Delivery service is reserved for special consultation orders only. You can make an inquiry about special custom deliveries by calling our consultation dept at (201) 448-8400.

Pre-ordering items allows for priority access to the bakery to retrieve the order. Upon arrival, please proceed directly to the register and show a copy of your order confirmation email to a team member.

Upon completion of your order, you will be redirected to the order confirmation page that confirms your order. You will separately receive a confirmation email from Carlo’s Bakery. If you do not see this email, Please check your JUNK or SPAM box for this message before contacting the bakery or placing your order again.

It should be noted that Carlo’s Bakery is not a nut-free environment. For details on the ingredients we work with in the bakery, please contact the location directly to speak with a team member to determine which items available can accommodate your allergies.

There are no returns, refunds, modifications, or cancellations. Once an order is placed it cannot be changed. However, if you must change your pick up time, please contact the store that you made the order to directly as soon as possible and we will try to accomodate you within reason.

Select a Carlo’s Bakery location nearest to you either call or visit to speak with a team member about your needs. We're more than happy to talk you through your options and help you make the best selection for you.

Only Promo codes specific to Grab & Go can be used at checkout, once you have completed choosing your order and before you make a payment. Before you can use a promo, please check if it is still valid and not expired.

Most items for Grab & Go are available for pick up in 24 hours. But custom cakes may take at least 48-72 hours to prepare, depending on the type of cake. If you need any cakes or items the day of, our stores are well-stocked with fresh baked goods and cakes for walk in orders.

Food Allergies

Carlo’s Bakery is not a nut-free environment, so we suggest that anyone with any kind of allergy refrains from consuming our products. Even if a product does not contain nuts, there is always the possibility of cross-contamination.

Buddy loves to make his fans happy in any way he possibly can! Please mail a self-addressed stamped envelope (8 x 11) to the following address and he will be glad to send one to you the next time he is in:

Baked Goods Shipping Policy

Carlo's Bakery uses FedEx to ship online orders. All orders ship the following business day. All orders must be in by 11:59PM Eastern Standard Time to qualify for next business day fulfillment. Orders placed from Friday to Sunday will be processed the following Monday. Items shipped directly to Alaska and Hawaii have longer delivery lead times. We cannot fulfill international, Puerto Rico or Business Direct orders.

Shipping Method Limited options are available depending on the destination.