The mission of Computer Systems and Software (CSS) is to continuously improve our clients' information technology (IT) infrastructure and operations through innovative, affordable, and reliable SOLUTIONS. We do this by implementing best-practice models based on client needs, dependable technologies, and core competencies that maximize operational efficiencies while reducing costs.

24x7 Online Client Portal Ticketing SystemThis 24/7 custom client portal allows your users to open trouble tickets which are queued and resolve by our experienced technicians. A database of all your pertinent information is created allowing you access to all your records including computer inventory and invoices.

24x7 Remote Network Monitoring and AlertsThis 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

Hardware integrity and reliability

Hardware/Software installations and removals

Storage space and availability

Back-up success and failures

Anti-virus monitoring and reporting

Anti-malware detection and reporting

Uninterruptible Power Supply (UPS) monitoring for SMART UPSs

Executive Summary ReportYou will receive a report which includes an executive summary of the current health of your computer network including Patch Score, OS Score, Disk Score, Ticket Score, Event Log Score, and Alarm Score.

Quarterly Review and Planning MeetingEvery three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.