Barrow-Bibas ships worldwide using DHL express service. Orders are shipped from Sailor’s srl Bologna, Italy – from Monday to Friday. You will receive an email confirmation with the Tracking Number to follow your order status. You can get more information about delivery from your personal profile. For further informarion or variation, please contact our customercare@barrow-bibas.com

Returns And Refunds

You can return your goods within 14 days from receiving date. To make a return, just sign in in to your profile, go to My Orders section, select the order you want to return and compile the form specifying the reason and what you want to get. In case of faulty, please provide us with details and pictures. You will receive an email with your Return Order Number and instructions to arrange return shipment.

We accept the following return options:

1. Size / Color Exchange: Items can be exchanged when a different size or a different color of the same product is available. The first return is free of charge only for size or color exchange within European countries.

2. Store Credit: We are going to issue to the customer a promo code for the total value of the returned items.

3. Refund

From UE Countries, the first return is free.

From non-EU Countries, the cost of return is 30 euro, in addiction import fees cost: the amount will be deducted from the final refund.

Sale items can only be returned for EXCHANGE or STORE CREDIT, not for REFUND.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to currency exchange rate and will not be reimbursed.

Refunds will be processed as soon as returned items have been checked and accepted by Barrow-Bibas team.

For orders paid by:

Paypal: the refunded amount will be refunded directly to the original account within 3/4 days from the receipt.

Bank Transfer: the refunded amount will be refunded to the original account: the bank account information should be indicated on the Return form.