Your usage of contents of this shopping web site is conditional on your acceptance of the following Terms & Conditions. If you do not accept the terms & conditions, refrain from using any of the contents, documents and/or information.

MODULUS GRAPHITE, LLC PRICINGMany of the manufacturers of parts and components we represent do not allow pricing of the instruments we have in stock to be posted on the internet. If you are interested in custom ordering an item, you can inquire via email or phone. We can discuss your desired specs, offer recommendations, and put together pricing for your custom order.

MODULUS GRAPHITE, LLC GUARANTEEAt Modulus Graphite, LLC, we offer a 48 Hour Approval Period on all purchases. We understand that it may seem risky to purchase an item that you may not have had a chance to try out personally. We have countless happy customers who have purchased instruments and other items ‘sight unseen’. We’re here to help ensure you make well informed decisions so your buying experience is as smooth as possible. We represent manufacturers who produce some of the best looking, best sounding, and longest lasting bass gear on the market. If you’re not totally satisfied with your purchase, we’ll refund the entire purchase price of the item (less transportation both ways).

MODULUS GRAPHITE, LLC RETURN POLICY

Most products containing electronics are fully tested by Modulus Graphite, LLC before they are shipped out.

If an item is not working properly upon delivery, contact Modulus Graphite, LLC upon finding the problem. We may be able to trouble shoot any issues on the spot. If it is determined that there is an issue with an internal component, Modulus Graphite, LLC will contact the respective manufacture in order to determine the fastest method to get the item fixed or replaced.

If you should decide to return an item for any other reason, please first contact us via phone or email. We will issue a Return Authorization Number (RA#) for the return shipment. The Return Authorization Number should appear on the outside of the package being returned. Upon receipt of the return, we will inspect the item.

Returned items are to be sent back in the condition it was received and in the original packaging. Customers that return a damaged or used item will not receive a full refund and will be responsible for the full payment price of the product.

Items that have been abused, returned with exterior blemishes, scratched, or have incurred other damages consistent with mishandling of the product will not be eligible for refund.

Modulus Graphite, LLC reserves the right to determine, at our discretion, if an item that has been returned qualifies for a refund or exchange.

ONLINE ORDERSOnline payments can be made by Visa, MasterCard, or American Express credit or check cards. Modulus Graphite, LLC will ship online orders to the credit card billing address only. Customers in good standing may be eligible to receive shipments at an address other than their credit card billing address.

INTERNATIONAL ORDERSModulus Graphite, LLC DOES ship internationally. We ship abroad using FedEx International. Tracking information will be provided to the customer after the package has been processed for shipment. Recipient is responsible for payment of any Import Taxes, Duties, or fees based on the declared value of the items(s).

CUSTOM ORDERSIf we do not have the exact item you are searching for listed in stock, please contact us. We may have an identical / similar item nearing completion, on the way, or be able to track one down quickly. If we are unable to locate the item(s) matching your specifications, the best course of action may be a custom order. We can discuss a custom order to your exact specifications and/or offer aid in determining which options would suit your personal style the best.

SHIPPING POLICY

Modulus Graphite, LLC uses FedEx and FedEx Ground exclusively as our shipping agent. We have partnered with FedEx and FedEx Ground to provide safe, quick, and reliable shipments to our customers. Tracking information will be provided after the package has been processed for shipment. All orders are shipped fully insured for the purchase price of the product. Online orders will have shipping charges (including insurance) calculated directly into the cost of the shipment.

Contact us if “Express” shipments are required as they are available for additional fees.

MN state residents are not taxed on shipping charges.

MANUFACTURER’s WARRANTY

New Equipment and instruments offered by Modulus Graphite, LLC carry their original manufacturers warranty. Please refer to the manufacturer’s website for information on their associated warranties.

Documents are intellectual property of their creators and all of the rights are reserved by the appropriate companies unless noted otherwise. You are permitted to view the documents for conducting your normal course of business however all copyright notices shall remain intact.

You may not re-distribute the documents in anyway that would conflict with the copyright notices. You may not use the documents in competition with or to reverse engineer the products or services of Modulus Graphite, LLC.

The documents are provided “as is“. Documents are considered to be recommended guidelines. Documents could contain errors or omissions and Modulus Graphite, LLC, nor any of their employees or associates, or other companies creating the documents, make any warranty, express or implied, or assume any legal liability or responsibility for but not limited to the correctness, accuracy, completeness, or usefulness for your usage of the documents or any information that they contain.