Ask NG your Questions here, maybe they will answer...

NG, your lack of communication recently has not been great. From vague update notes about crucial gameplay elements, to not answering questions that many players have, what most of us probably want is accurate information. When we do get Staff involved on the forums, they are usually informative and nice (from my experiences).

I understand you need to make money, and have no issues with that at all. Heck, you even converted me from a free player to one who has now spent ($2 on a gas booster during double food weekend...lol, I'm a real whale now). The main reason I don't spend more is because I like to know what I'm getting, and I am an information seeker by nature. I've spent hundreds on other games that were way less fun than this game, but I knew what I was purchasing in those games, and that my purchase would last over time.

I realize that the users on the forum represent a tiny speck in the overall population of the playing community, but the forum users really care about the game and want it to succeed, and are also willing to spend money on a product they enjoy.

Please keep the questions civil and respectful. Please don't post your suggestions or opinions on any of the answers, but feel free to ask follow up questions; let's keep this thread as tidy as possible and absent of anger. By doing so, hopefully we can establish better communication with developers of a game we care about. My goal is to create an easy place to converse with the staff about game issues that may not be clear. If you have a basic gameplay question, please search for the answer before posting it here. Thanks for respecting these guidelines to help maintain a productive line of communication. Also, if the staff below come by, maybe we don't have to tag them all the time and flood their notifications. Hopefully this thread will be a place they stop by frequently to shed some insight. Optimism!

I'll start it off with my questions that may or may not reflect some of the questions the community may have.

1. Has anything related to combat mechanics been adjusted in the 2.0 update? I know there are some display differences in damage values in the Survivor Profile that you guys are saying is a visual error/glitch. Point blank: have you changed any of the coding as it relates to combat?? Even if the changes were deemed as "minor" by NG. Answered.

2. Where are the drop rates from Hero Tokens being taken from? Since you added a new item to the Radio Calls, the drop rates have to come from somewhere. What drop rates were reduced? Legendary? Epic? Rare? A combination? I'm not asking for specific drop rates, but some transparency would be greatly appreciated. --sort of answered, but answer doesn't seem to make sense....more confirmation needed

3. When will the fix come out that adjusts the drop values of Hero Tokens? Getting 2 or 8 Hero Tokens from a 15x Radio Call should not be possible. That's the equivalent value of pulling a Common/Uncommon Survivor. I can only assume that this was a programming error. --answered, but keeping this open since the Token Value from 15x Radio calls is not equivalent to the level of Survivors you get.

Edit: Added gameplay questions from later in the thread...and some more of my own.

5. Is Swift Strike working properly? Many users have posted results that show the rate of Swift Strike activating way less than what is expected. Could there be an error in the combat formula? Maybe Swift Strike and Lucky aren't stacking?--Teeceezy says it's on the agenda for tomorrow....

6. Is there still a "display error" with the Survivor Damage Value that's showed in the Survivor Profile? Marksman clearly states that "Ranged Weapons get xx% more damage", so based on that wording, Marksman should be applied to the Weapon's Base Damage, not the Survivor's Base Damage. Before 2.0 update, Marksman was being applied to the Weapon, now it's being applied to the Survivor. So, what is the actual "display error"? Is it in the wording of the Marksman Trait, or is it in the application of the Marksman Trait?

8. Is Daryl's leader Trait working? Users are reporting that it isn't.

9. Will you guys be increasing the XP received from the XP tents? Many people believe the payout is far too low.

10. Are you still planning on implementing changes to Equipment? similar to the changes to Survivors? (like removing the Max Level)? If so, any timeframe? (Personal suggestion: Please keep any changes simple...we don't need any more currencies in this game...)

11. Are you guys thinking about simplifying the Hero Token economy? I realize that you won't probably won't admit this with the current Hero Event ongoing...but let me know...it's just you and me here!

12. Can you please tell us what the base Damage/Health Values are for all the Classes/Prestige Tiers/Levels are?

13. What are the unlockable Traits for all of the Heroes?

14. Has the drop rate for Trade Good Golden Crates been modified? Initial results look there could be a change for the positive...are these just good luck results? or has there been a change? I'd think if there was an improvement in the drop rates, you guys would be advertising that.

15. When are you guys getting rid of Defensive Stance, and replacing our current Survivors who have DEF Stance with Vigilant? or a different Trait if they already have both of the previously listed Traits. (Noticed I said "when", not "if". Sorry everyone, getting this trait removed is a personal goal of mine, and one of the perks of starting this thread!! lol)

There are obvious issues with swift strike and the new charge weapon trait stacking with luck (from many different accounts from different players) can your Dev team please make sure those traits are stacking with luck as intended? Thanks

Early in October, I was playing a game where I spent two years into it and spent thousand of hard earn money with that game. At that time, I was frustrated with the hungry-for-money gaming companies. Then I discovered Walking Dead. I jumped and downloaded Walking Dead right away and it was an awesome experience. The package was reasonable and the experience was awesome.

This has changed in July, 2016. After so many update, NG right now just confusing me. I am not sure what direction you want to take, NG but my experience is not the same. Yes, I give you credit of constantly update the game and attempt to listen to players. However, the biggest fail is communicating some of the major changes to hardcore players. It is either your management is confused or trying to grab the cash way too fast.

Don't get me wrong. I still love the game but I don't think you respect us to a certain extend. We will continue to play the game and what's not but we will have second thoughts on spending money on the game. Why? because I don't think you are offering premium content to match my hard earn money. So please allow me to lay it out.

1. Game is becoming tedious. Week after week, challenge is costing WAY too much gas. You nerfed the winning-lvl 20 equipment pool WITHOUT communication. Why were you afraid to tell us this? Why gas is costing so much? Like @OneLessTitan said, he literally has to spend to catch up. But in return, high level and the right equipment are NOT offering to him as a reward so that he can stay ahead of the game? Golden tickets are now = 99% scrap. Content are boring. Deadlies are removed and have not been re-introduced. Recipe for tedious.

2. Lack of urgency, communication, and authority. It is fair that mistakes are announced. It is done in a way that announcing it in briefly 3 sentences and no response further since. No urgency whatsoever to communicate with leaders of big communities to ease the impact. No urgency to let the leaders of each communities of how it would effect their communities as a whole and how to improve the gaming experience. Fail to recognize who can help you to communicate these changes. It is almost like leaders of communities have to run around and explain to their members. Way under man-power at NG and at the same time trying to do too much. Help us to help you please! Ignoring can only go too far.

3, Outpost is a big fail. I love to raid and defend. You are trying to make it so big and spend so much time on it. However, the bullet dodge and the TG raid system are not working. This is an area you can focus your energy to make profits. Why the team at NG are totally ignoring it. Where is player engagement?

On the bright side, I see the face of Daryl, Rick, Maggie and crews, I am happy about that. I urge you to consider @OneLessTitan point of view. I understand you are trying to make profits but there are few other way to make it. We would likely stay and play the game and support it 100% however, you mist step up your game on listening to the true opinions. Ignoring will fail.

1. Nope, nothing. Before some survivor damage showed too much, and now it was fixed to show the correct amount.2. There is no negative effect on the drop rates of the regular survivor rarities. 3. Hero token amounts are random, but you can choose a normal survivor if you'r rather.4. No immediate plans for Epic/Legendary survivor events, but the future is unknown.

1. Nope, nothing. Before some survivor damage showed too much, and now it was fixed to show the correct amount.2. There is no negative effect on the drop rates of the regular survivor rarities. 3. Hero token amounts are random, but you can choose a normal survivor if you'r rather.4. No immediate plans for Epic/Legendary survivor events, but the future is unknown.

Thank you very much for the response @Shadowkeeper !! But I have to follow up with #2 in regards to the drop percentage for radio calls. I'm just making up #s here, but if a Legendary previously had a drop rate of 5%, Epic 25%, Rare 70%, that equals the 100%. If a 4th option (Hero Tokens) is introduced, and it's drop rate is 5%, doesn't it mathematically make sense that the 4th option couldn't be added without reducing the odds/drop rate of something that already existed. Otherwise, we are looking at 105% odds. Granted, I don't fully understand how your RNG works, but I know how exactly how RNG works in other games, so I don't get how a new outcome can be added without reducing the odds of at least one of the previous outcomes.

Thanks again!

Edited to add how RNG works in other games, using Radio Calls and the %s above as an example. 1. Random number is generated 1-100.2. If RNG # = 1 thru 70, survivor = Rare3. If RNG # = 71 thru 95, survivor = Epic4. If RNG # = 96 thru 100, survivor = Legendary5. So, to add another outcome, some of the previously assigned #s must go to the new potential outcome.

I can´t exactly remember when i started playing this game, but it was some time ago. Remember starting with my Iphone, but 2 months later i switched phone and wasnt able to transfer my IOS account to my Android account. (Does that make me a dinosaur? doubt it). Thats was my first impression, shall i start over or shall i not start over, i thought to myself i might aswell start over and slow play it until they introduce the cross platform transfer. But then it happend, i got impressed by the game so i started grinding and grinding trying to get my Legendary characters and when i finally found one i was super excited. It was all joy and happiness and showing it off! I didnt care that it had the worst stats ever, it was a Legendary.

Now thats a small backstory about me. Not many people know me on the forum but on groupme im always trying to be the joyful one and spread love and understanding in what NG are doing to the game since they are a neighbour country and all.

First up some updates have been phenomenal, introducing Saviors that was a gamechanger in my Eyes, got me even more excited to play.

Then all of a sudden NG changed the trait system and i was like.. Meh.. but i kept on playing and kept my spirits high. But with this newest update with all the Heroes is just painful.

My food for thought.

1. Why havent you adressed the Token situation are you really going to make it a Pay to Play experience getting them? Sure i can get that the radios should be rare and very sought after. But introducing a new call system that blew everyones mind, (Nice update imo).Introducing Tokens to upgrade survivors and a pain to get them one of my least favorable updates.

2. The Outpost expansion has to be one of the worst updates, you want players to compete against eachother i get that but there has been numerous of issues with it that you really havent explained. Why is the shield system so bugged out? Why dont you make it more attractive playing outpost?

3. What previous speaker mentioned, lack of Communication.. Why release such a major update in the middle of vacation? you have to be so understaffed at NG right now. Customer support is blowing up about the Blindside mission where a savior only contributed 1 xp per kill.. and without a screenshot you gave a token of appreciation.. Seriously? thats a huge joke. You should have logs about each players star gain on certain maps, otherwise you shouldnt be able to Count top players and global scores.

4. Why was the deadly challenges removed? it was our bread and butter when it comes to the extra chance of golden tickets and such, it was at a greater risk, i agree but seriously.. Removing the Deadly in challenge mode is a good move, but removing it from the exploration. come on.

Keeping the playerbase happy = Money for your Company, all the Micro transactions being bought with the double XP and Gas, but your lack of Communication through the ingame support is just atrocious.

I sadly see a trend.. i used to support a Company called Gree, and im really happy i stopped supporting them, but my fellow Gree players probably understand this frustration.. 0 Support, waiting 4 weeks for a ticket.. This is just wrong.. and im starting to feel the same trend in Next Games. We players understand that you as a Company must earn Money to keep the game franchise going. But please dont be greedy like Gree. Listen to player feedback try and implement Changes that players want, not what you might profit the most from.

Sorry for the long post. Here is a potatoe.

The only Swede in the Eh family, These Canadians man.. I want backup.. please help? Applications email [email protected] <-- Keep a Scandinavian Company.. Friendly Banter with the Canadians.. Check, Hockey Banter with the Canadians.. Check (I never win, they are to many!)

@gabriel_lwhyour pictures show clearly, that only bonuses from 'marksman' and 'lethal' have been removed from the total damage score, but idk why NG did this...theses bonuses are permanent in combat and not part of a dice roll, so imo it would be better to keep them in the total damage score so you can better calculate the possible outcome of a shot

Dear NG, I think it would be nice to have the base damage and base health numbers displayed again on our survivor screen. This was removed with the last update. Now you can nerf us without our knowledge. #nonerfationwithoutrepresentation

I have only been playing this game for a few months, with each new update it appears to be a clear grab for money. There are way too many currencies within the game it is almost impossible to keep up with. I would appreciate if in your future updates you considered simplifying certain currencies - example why have tokens for each hero and each class, why not just tokens; and concentrate the updates on the user experience. Too many different elements to level up and consider. I don't feel like spending money on this game right now as the value is not clear.

Okey, the damage wasn't nerfed in THIS update..Q. But what about walkers health, is that increased?Can't remember a lvl 22 tank had over 10000 in health before update?@Shadowkeeper

If that's the case (I haven't checked), then Walker Health has been increased. After the previous update, a level 22 Tank had 8386 health.

Checked again It's recc level 22 and it had 10k+..In my case this is major..

I just checked this, and Level 22 Tanks have the same health rating as before the update: 8386. That's the highest I got while tracking the health ratings. Normal Walkers are also the same ratings. Haven't confirmed Armored Walkers.

1. Nope, nothing. Before some survivor damage showed too much, and now it was fixed to show the correct amount.2. There is no negative effect on the drop rates of the regular survivor rarities. 3. Hero token amounts are random, but you can choose a normal survivor if you'r rather.4. No immediate plans for Epic/Legendary survivor events, but the future is unknown.

Also, in response to #3. This statement is highly offensive/irritating. Of course we can choose to accept our other choices. But you folks at NG have decided to not provide us with the information to make an informed decision. You provided us with no information as to what the eventual Traits we will unlock for the Heroes. Thankfully, there are helpful users providing us with screenshots. I'm getting tired of users being guinea pigs to find information while you guys provide no information and just want us to spend $ to figure things out.

This game isn't a Monday - Friday business , people being away for the weekend or even on vacation shouldn't be our concern in this situation. They are the ones who rolled out this update at the end of the week when they could have waited until Monday. I believe it's more likely they knew the shit storm was coming and felt like the weekend was a good excuse not to respond until things die down a little ... they may have misjudged that last part a little however. The coming week will be telling about how they feel about all of us , this is the week that decides whether I move on from this game or not. I couldn't even bring myself to log on today and check on my upgrades etc. That's the first time that has happened since I downloaded this game