Conductor + Adobe Integration Powers Citibank’s Global Online Growth

Credit card applications double year over year

Traffic to key product pages increase year over year

Steven Bush, VP of Search Marketing at Citibank, realizes that “more and more, we find that our most qualified prospects choose to engage with us through organic search. Customers who find us through organic search are 15% more likely to convert than any other online channel. Organic search is now a significant source for acquisition and revenue, and it delivers by far the greatest ROI of all marketing channels.”

“Our Adobe and Conductor integration gives us a better and more comprehensive understanding of our online performance. Adobe gives us metrics like visits and page views, but it’s Conductor that pulls that story together.”

“Our Conductor and Adobe integration is extremely valuable. With it, we have a better and more comprehensive view of our web presence. We’re able to tie together our Adobe metrics – like page views and conversion events – to our Conductor insights, which shows us search visibility, rankings, and competitive opportunities.” (Steven Bush, VP of Search Marketing at Citibank)

Getting the Right Customers to Convert with Content Mapping

Conductor’s Content Mapping technology enables Citi to actively focus on the online buyer’s journey and target specific customer personas with their site content.

Citi used Content Mapping to help launch their Citi Credit Knowledge Center, designed to help them reach the right customers earlier in their buyer’s journey, when they are seeking answers to general questions about credit. Along with using Content Mapping to guide their content creation, Conductor’s technology alerts the Citi team of potential losses.

“One of the biggest challenges that we’ve had was making sure that we’re using the right keywords, the right terminology, the right content for the right product. And content mapping helped us with that. It’s enabled us to get qualified prospects engaged with Citi sooner, and get our brand and products top-of-mind.”

“Conductor consistently helps us proactively address changes in the market and opportunities on our site. Recently, our Conductor data alerted us to the fact that some of our keywords were ranking for multi-product pages that didn’t make sense from a customer or conversion perspective. Conductor helped us catch that issue quickly and combat any loss in traffic or acquisitions.”

With the integration in place, Conductor ties Adobe’s page-level metrics like traffic and acquisitions to data about how different personas are finding (or have the potential to find) their content.

Together, the platforms give Citi’s team a nuanced understanding of what search terms they should use for what product to attract each specific customer persona. “Our Adobe and Conductor integration gives us a better and more comprehensive understanding of our online performance. Adobe gives us metrics like visits and page views, but it’s Conductor that pulls that story together.”

About Us

Resources

Terms of Use

Except as otherwise expressly agreed to by Conductor, LLC (“Conductor”) in writing, information regarding Conductor products and services is subject to change without notice.

Information about Conductor products and services made available on and/or through this website shall not constitute a representation, warranty or other commitment by Conductor with respect to any product or services unless otherwise expressly agreed to by Conductor in writing.

Without limiting the generality of the foregoing, Conductor hereby disclaims all warranties, express or implied, as to the accuracy, suitability for any purpose or completeness therefore.

This website also makes available, through hyperlinks, various articles, written materials, and published works (“Written Materials”) that may or may have not been written or published by Conductor. The hyperlinks will take you to websites not controlled or maintained by Conductor. The Written Materials (and their content) are not the responsibility of Conductor and any opinions, information, or facts contained in such Written Materials do not necessarily represent the point of view of Conductor. Any copying, distribution, reproduction, retransmission, or modification of any of the Written Materials or any information or materials appearing in such Written Materials, whether in electronic or hard copy form, is subject to the prior written permission of the author and publisher of such Written Materials.