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[service]What is Mallree?

A

Mallree is a service that allows you to receive some of your money back from a purchase as M-Cash after clicking through one of the shops on Mallree. If you
e already a Malltail customer, you may use Mallree right away after accepting Mallrees Terms & Conditions.

Mallree (Malltail) account deactivation and account information changes can be made on Malltail. Within 7 days of requesting account deactivation, your account, any remaining M-Cash, and international Malltail address will all be deleted. (M-Cash cannot be recovered again after account deletion).

After logging into Malltail, all you need to do is go to My Page, then Change User Information , then 회원약관 (User Terms), and then click on Mallree 서비스 이용약관 (Terms & Conditions) and hit agree (동의) s (Once you click agree and hit submit, you will be moved to Mallrees homepage).

After logging into Mallree, click on a store youd like to shop at or search for a store in Mallrees search bar and click the red reward button in the store page to go through to the site. After your order has been completed and your payment has been processed, M-Cash will automatically be attributed to your account. You may find more detailed information on this in the How to Use section.

[mcash]Cashback isn't being attributed to my account properly. What could be causing this?

A

The following below are reasons why cashback may not have been attributed to your account. Please refer to this list when using Mallree.

1. You used a coupon code that isn offered on Mallree.

2.You made a purchase directly through a stores website or app.

3.You went through another cashback or rewards site other than Mallree.

4.You didn go back through Mallree after your internet disconnected in the middle of going through checkout.

5.You placed multiple orders when only going through Mallree once (Only one order per click-through is valid).

6. You cancelled or changed your order or your order was cancelled or changed by the store after you completed your initial purchase.

Also, to ensure your order gets tracked properly, we recommend that you go through Mallree again after placing all of your items in your shopping cart and before purchasing your products.

[mcash]How long after purchase does M-Cash get added to my account?

A

Normally after orders have been placed after successfully clicking through Mallree, they show up within 5 days on your My Page, and M-Cash is normally automatically attributed to your account within 30 to 70 days after purchase. You may also check the date you will be able to use M-Cash in [Earn scheduled M-Cash].

However, there are some exceptions to this:

1. Certain stores for example like 11ST, Auction, and Aliexpress require that the purchase be confirmed, and M-Cash will be attributed to your account 30 to 70 days after the purchase has been confirmed.

2. For hotel and flight reservation it takes up to 70 days after youe used your reservation for you to receive M-Cash. For travel sites and Korean stores, the time it takes for M-Cash to be attributed to your account is different, so please check this on the store page before purchase.

[mcash]Does M-Cash expire?

A

M-Cashs expiration date is based on the most recent M-Cash accrual date. M-Cash automatically expires without any notification after 5 years.

[mcash]What is the process like for M-Cash to be direct deposited to my bank account?

A

If you click on the M-Cash Direct Deposit button at the top of Mallree, you can request to exchange your M-Cash into legal tender and have it direct deposited into your bank. The minimum amount of M-Cash that you can request to be direct deposited is 20 M-Cash ($20). If you request by the 15th of the month, your money will be deposited on the 25th, and if you request on the 16th or after, your money will be deposited into your bank account on the 25th of the next month. If you want to cancel your request, you must do so by the 15th of the month.

M-Cash exchange requests made by the 15th of the month will be deposited on the 25th of the same month. If the 25th coincides with a national holiday or day off, M-Cash will be paid out on the next business day.

[mcash]What is the minimum amount of M-Cash that I can request to be exchanged to legal tender?

A

The minimum amount is 20 M-Cash.

[mcash]What is the exchange rate used when converting M-Cash into KRW?

A

The PayPal Withdrawal exchange rate of the 15th of the month is used when converting M-Cash from USD to KRW (if the 15th is a holiday, then the exchange rate from the previous day will be used).

[order]When can I check if my orders tracked?

A

After an order is placed successfully after clicking through Mallree, it usually shows up within 5 days on your My page along with order information and the estimated amount of M-Cash that you will receive. (Korean stores update within 48 hours.)

[order]When does M-Cash from a purchase from a local store in Korea get credited to my account?

A

It takes 70 days after your date of purchase for cashback from orders placed on Korean local stores in Korea to be successfully attributed to your account. For certain stores like 11ST, Auction, and other Korean local stores, cashback is attributed 70 days after the purchase is confirmed. The amount of time it takes for cashback to be attributed to your account may vary by store, and you can check this information on the store page.

1.You made a purchase directly through a stores website or app.

2. You purchased an ineligible product (Ineligible products can be checked in store details on the store page).

3. You clicked through to the store through a website other than Mallree.

4.You didn go back through Mallree after your internet disconnected in the middle of going through checkout.

5.You placed multiple orders when only going through Mallree once (Only one order per click-through is valid).

6. You cancelled or changed your order or your order was cancelled or changed by the store after you completed your initial purchase.

Also, to ensure your order gets tracked properly, we recommend that you go through Mallree again after placing all of your items in your shopping cart and before purchasing your products.

[order]What should I do when my order is changed, partially refunded, partially cancelled, returned, or when my payment is declined?

A

You can only check cashback information and other Mallree related information about your order on Mallree. Any questions regarding the status of your order, returns, exchanges, or shipping or payment problems should be directed towards the customer service center of the store you made the purchase from.

[order]Why is the amount I paid for my order and the amount that shows up in Mallree not the same?

A

M-Cash earned is based on the price of the items paid after any discounts and before any shipping fees, tax, or store points used. If you have a question about your M-Cash, please submit a copy of the order information from the store you made the purchase from to Mallrees 1:1 bulletin board and we will do our best to assist you in a timely manner.

[order]Why does my estimated M-Cash show up as $0 in my order history?

A

1. You ordered through a store that is a part of a shipping fee event or a card company event.

2. You ordered something in a category that doesn receive M-Cash.

In these two cases, its not possible to get M-Cash. Please note that if your order was placed during the duration of an event and doesn meet the event requirements that you will still not receive M-Cash.

[order]What should I do when my order isn't showing up in my My Page?

A

If your order history doesn show up in My Page within 5 days of your order, please submit an inquiry with your order information to Mallrees 1:1 bulletin board. We will help you reconcile your missing order by directly contacting the store in question.

Please note that this process takes around 7 to 30 business days ( some stores may take up to 70 days).

<Method of Sending Order Information> - Choose one of the following:

(1)Copy and paste the Order Confirmation e-mail received from the store after completing purchase

(2)Send a screenshot of the order information from the website you purchased from that includes the order number, price, and order date.

[order]Can I get M-Cash if I use another cashback site at the same time?

A

No, if you go through another cashback site or if you use another cashback site at the same time, Mallrees click-through will be nullified and you will not receive cashback. In order to receive cashback properly, please click through Mallree in a new browser window before placing your orders.

[order]Can I use a coupon from a site other than Mallree?

A

If you use a coupon or code offered by another site, you will not receive M-Cash or be able to participate in shipping events. Only coupons offered on Mallree are eligible for use, and you can check which coupons are available for use at the bottom of each store page.

[delivery]Where can I check if I entered the shipping event correctly?

A

You can check within 5 days after purchase in Estimated M-Cash under Mallrees My Page. After the order has been confirmed and arrives at our warehouse, the order will be shipped out for free or you will receive a discount on shipping automatically.

If you cannot check your order information on your MyPage within 5 days, please send an inquiry through Mallrees 1:1 Inquiry with your order information (Order number, Order amount, and Order date) and we will assist you as soon as we can.

[delivery]I participated in the free shipping event but I didn't receive the benefits offered.

A

Normally orders successfully purchased after clicking through Mallree show up in your My Page within 5 business days after purchase. If your order isn showing up after 5 days from purchase, please send an inquiry with order information (order number, order amount, order date) to Mallrees 1:1 bulletin board .

[Methods of confirmation: (1) Copy and paste the order confirmation e-mail or (2)Send a screenshot of the order information]

For quick shipping times and in order to prevent warehouse storage fees, please pay for shipping first.

We will refund you after confirming order details with the store. *It usually takes up to 7~30 business days for us to check your order information (Maximum of 70 days)

Below are some reasons why your shipping event order may not show up correctly or receive benefits. Please refer to this list when using Mallree.

1.You made a purchase directly through a stores website or app.

2. You used a coupon code that isn offered on Mallree.

3.You went through another cashback or rewards site other than Mallree.

4.You didn go back through Mallree after your internet disconnected in the middle of going through checkout.

5.You placed multiple orders when only going through Mallree once (Only one order per click-through is valid).

7. You cancelled or changed your order or your order was cancelled or changed by the store after you completed your initial purchase.

[delivery]What should I do if my order was delivered incorrectly or part of my order was canceled due to items being out of stock?

A

If our order was partially canceled or delivered incorrectly, please contact the store you purchased from directly. For inquiries regarding the participation in the shipping event please send over the partial cancellation or incorrectly delivered order information to Mallrees 1:1 Inquiry for help.

[delivery]Can I use combined or consolidated shipping during shipping events?

A

For shipping event orders, you can only receive benefits for the order number that matches your order, and if you choose to use consolidated or combined shipping you will not be able to participate in the event.

[delivery]Can I receive M-Cash and enter a shipping event at the same time from the same store?

A

No, you cannot receive M-Cash for a store when it is having a shipping event.

[delivery]Can I use Malltail's add-on service when participating in a shipping event?

A

No, you may not use Malltails add-on service for a shipping event order.

[etc]Can I get M-Cash and enter events through my mobile phone?

A

Yes, you may receive M-Cash and enter our various shipping events through the Mallree app and mobile website. Merchants that aren compatible with mobile phones are labeled as "No Cashback on Mobile", and you may check detailed information on the store page for each store. Please note that when you use a merchants app to place an order, you will not receive M-Cash or be able to participate in shipping events.

[etc]When does M-Cash from travel advertisers get credited to my account?

A

M-Cash from travel advertisers gets credited after 70 days from the day you used your product. For example, if you checked out from your hotel on August 9th, you should be able to check your order information and M-Cash amount in Mallree by the first week of October.

[etc]Why did my reservation information disappear from my My Page?

A

Normally order information shows up within 48 hours of placing your order or reservation. However, for hotel and flight reservations, some online malls, and reserved products from duty free stores and some other stores, your order may be temporarliy deleted sometime after you place your order. After your product has been used or picked up, it will show up again later that same month. For these merchants, cashback may show up, be deleted, and then show up again later, so please check the detailed store information on each store page for these types of merchants.

[etc]Is the amount of time it takes M-Cash to get attributed to my account the same for all stores?

A

The amount of time it takes for M-Cash to be attributed to your account varies based on whether its a local Korean store, international store, or a travel/reservation merchant. In general, M-Cash will automatically be attributed to your account within 30 to 70 days after purchase.