Description

This book has been Approved for Recertification Credit. After reading this approved book, you must complete a quiz on SHRM’s E-Learning platform. See below for information and access to the quiz.

Serious activities for teaching the art of negotiation.

Negotiation is an essential part of doing business, but to be an effective negotiator one must master a wide variety of skills such as listening, self-awareness, conflict resolution, assertiveness, and more. So it stands to reason that in order to teach such a complicated subject, managers and trainers need proven, powerful activities.

Negotiation at Work is the answer. The book is packed with 60 interactive lessons designed to instill confidence and transform participants into strong negotiators. Each activity includes a description, detailed directions, goals, additional resources as well as notes for the trainer. The exercises are designed to help learners:

• Plan effectively for a negotiation

• Ask the right questions

• Build trust

• Analyze each negotiation creatively

• Strategically frame each party’s needs and interests

• Successfully negotiate with difficult people

• Determine their own negotiating style

• And much more

Featuring transcripts from real negotiations, case studies, assessments, and even practice negotiation sessions, this handy book includes everything readers need to successfully train others in the fine art of negotiation.

Access the quiz for Negotiation at Work on SHRM's eLearning platform by clicking here. For information on how to set up an account on SHRM's eLearning platform, click here. Receive a 70% or better score on the quiz and you will then receive a certificate of completion with the program ID that entitles you to 2.5 GENERAL credit hours. Use this Program ID to log your credits. For a complete list of the books approved for credit, visit the Approved Books List. Learn more on our Frequently Asked Questions (FAQs) page.