Applications were open when the font was installed. It is important to ensure that all programs are closed when installing your fonts. Simply restarting the computer should fix the issue. If the problem remains after restarting the computer, uninstall the font, then restart the computer and reinstall the font. This primarily affects Adobe products on the Mac.

Windows users who installed the latest update on December 11th, 2012 experience Postscript OpenType fonts disappearing from applications. This affects all Windows users. This issue is not unique to LHF fonts, but rather all Postscript OpenType fonts.

1. CorelDRAW allows you to turn off certain types of fonts. Assuming you have installed the fonts correctly into the system, it is likely that you have turned off the option to display Type 1 fonts. To remedy this, create a new file in CorelDraw. Then go to:Tools > Options > Text > Fonts and make sure you have Show Type 1 Fonts checked.

2. CorelDRAW X3 contained a bug which prevented Postscript OpenType fonts from working. The solution is to install the latest patches for CorelDRAW X3. To get these patches, please contact us and we will be happy to send them to you. When properly patched, the new version should read: 13.0.0.739

When we first released LHF Packard Script, we found an issue with the Packard Script Swashes which was causing some issues in newer versions of CorelDraw (the problem was discovered in X5 but X3 and X4 may have it as well. 12 had no issue). Installing the updated font files from your account manager will resolve this issue.

CorelDraw couldn't handle the widths of the swashes, causing the swashes to display incorrectly in wireframe view and when converting to curves. All three fonts were updated in order to fix the issue, so be sure to uninstall and replace LHF Packard Script Regular and LHF Packard Script Fancy along with LHF Packard Script Swashes.

This is a free download for customers who purchased LHF Packard Script (version 1.0) before 4/11/2011. To download the updated versions, simply login to your account and download it again.

When you double-click on an updated font that has the same name as a font you already have installed, Windows shows you a preview of the installed version. All versions of Windows behave this way.

For example, let's say we issued an update to "LHF Unlovable", revising it from 1.0 to 2.0. You then download this new version from your account and save it to your Desktop. Double-clicking on the font to see a preview, shows you a preview of the installed version (which reads 1.0), rather than the font you have actually downloaded (version 2.0). This is because the new version has the same name as the installed version. Windows is actually showing you a preview of the installed version. If you uninstall the old version from the Windows Fonts folder first, and again double-click on the new version, you will see the correct preview.

Attempting to drag the .zip package to the Font folder
You will receive this error on a PC when you attempt to drag the compressed .zip package you downloaded to the Font folder. Rest assured, there is nothing wrong with the fonts. Windows is expecting font files, not a .zip package, so it returns this error message. Never try to place a .zip file in the Fonts folder. You must first extract the fonts from the package you downloaded. After you have properly opened the package, you may drag the fonts to the Font folder to install. Please follow the instructions above for installing your fonts.

Graphics card memory bug
There is a known bug with certain graphics card drivers that prevent XP from using or installing OpenType fonts. The recommended fix is to update the graphics card driver.

If you cannot do this or do not want to do this, the following fix also works. IMPORTANT! Do not attempt to apply this fix unless you are familiar with tweaking the Windows Registry, otherwise a mistake can cause serious problems with the system.

By default FlexiSign changes the height of all fonts, using the uppercase X as it's guide. Since the multi-part fonts such as LHF Quadrex fonts do not contain a full uppercase X within the prismatic pieces, the individual fonts will not align properly.

To alleviate this problem, go to Edit > Preferences and click the Tools tab. Scroll down on the left side and click on Text Tool. On the right side check "Use Font Height". The multi-part fonts will align properly now. This also applies to all multi-part fonts such as: Convecta, Quadrex, Antique Shop, etc.

Multi-Part fonts such as LHF Quadrex do not align when the Photoshop kerning settings are set to Optical .

To alleviate this problem, make sure your kerning setting is set to either 0 (zero) or Metrics. Open your character pallette. Go to Window > Character and set the kerning drop down menu to either 0 (zero) or Metric.

When using the arrow keys on the keyboard to scroll through the fonts list, Illustrator CS4 will freeze on inferior fonts. While this does not apply to fonts you download from Letterhead Fonts, you may alleviate this problem when using other fonts by choosing: Edit > Preferences > Type.
Then uncheck Enable Missing Glyph Protection.

CorelDraw's new Bevel feature is quite buggy. It seems it does not like Postscript fonts. As a result, attempting to apply a bevel effect to Postscript fonts causes the program to crash. Since the path direction is different for Postscript fonts than for TrueType fonts (and TrueType fonts don't cause the problem) we suspect the cause is the path direction.

As a work-around try reversing the path direction using the "Shape Tool". Right click on the desired path and choose "Reverse Curve". If you are working with letters that contain an outside and inside path (such as an "O"), you do this for the inside path as well. Other work-arounds might include converting the font to vector curves before applying the effect and reducing the number of nodes (points).

There is a shopping cart bug with older accounts numbered 4520 and lower. These older accounts will experience problems using the shopping cart after updating credit card information. To remedy this problem, please contact us so we can assist you.

Sometimes the Font Cache may become corrupt and cause various problems for Mac users. We recommend downloading the “shareware” application "Font Finagler", to purge these cache files: http://www.markdouma.com/fontfinagler/

The fonts really are not the "problem" as Suitcase Fusion is reporting. You may receive this error when attempting to preview one of our panel or ornament fonts. These fonts are particularly large (both in scale and file size) and it seems Suitcase Fusion 6 has difficulty in rendering them in it's preview window on heavily taxed systems or those with low RAM resources.

One work around is to go to Edit > Render Problem Font.

It might also help to lower the rendering size. There actually is nothing wrong with the fonts themselves. Even if Suitcase Fusion refuses to render the preview, they will work properly in the applications.

There is a known issue with Adobe Illustrator CS5 that prevents OpenType
alternates from functioning properly. The "Glyphs" window will not display
the correct alternates available for each glyph. The solution is to update
Adobe Illustrator to version CS5.1. This is a free update from Adobe:

If you have recently installed new fonts and receive the error message, "Can't Print Illustration" when trying to print from Adobe Illustrator, there are some steps you'll need to take to alleviate this problem:

•
Uninstall/reinstall your printer software and then restart the computer
• Check that your printer settings are set to turn fonts to outlines

The printer should now recognize the fonts and allow you to print. If the problem still persists, please let us know.