WAYNE, Pa. - Oct. 19, 2018 - Amzeal -- Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America. The noted service, the Evolve Contact Suite (ECS), can be fully-integrated with Evolve IP's award-winning Unified Communications as a Service (UCaaS) solution or over-the-top as a stand-alone service with a business' current communications system. The integration of the two services represents part of the unique advantage of the Evolve IP OneCloud™ in which businesses can strategically deploy multiple cloud computing and cloud communications services on a single platform; a preference noted by the majority of IT professionals and business executives.

The 2018 report, which evaluates top CCaaS providers in North America, notes that, "North America's CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure." Based on a detailed evaluation of vendors' ability to execute and completeness of vision, the Magic Quadrant can be seen as one of the most influential market analyses for the evaluation of enterprise technology solutions. A complimentary copy of the report can be downloaded here.

Evolve IP's compliant contact center solution provides all of the features and integrations necessary to create world-class customer engagement, and does so with a significantly lower investment than other cloud contact center providers. Major features include:

"We are very pleased to be included in the CCaaS Magic Quadrant for the second consecutive year. As our clients have noted, Evolve IP's omnichannel contact center improves their customers' experiences while also providing valuable business insights that help their companies grow," said Scott Kinka, Chief Technology, and Product Officer and Founding Partner of Evolve IP. "What's incredibly exciting for the leaders we talk to is that we provide all of the features needed to run a world-class omnichannel contact center at a cost that is significantly lower than others in the market. In addition, the Evolve Contact Suite is also third-party audited for major compliance standards like HIPAA/HITRUST, PCI-DSS, and SOC2 among others."

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Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

WHY CLIENTS CHOOSE EVOLVE IP

The cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our clients' future. As a result, we are obsessed with providing superior service in every aspect of our client relationships and this has resulted in the industry's highest verified client satisfaction.