Customer Success Executive

Believe you can use your amazing customer service skills to turn our users into long term advocates and superfans?

Would you like to be able to work from home and choose your own hours?

If this sounds like you, we have an exciting opportunity to gain unparalleled experience, working at the fastest growing health and fitness startup and app in history – helping to grow our customer success function.

So, If..

1. You’re good at making friends;

– Enjoy having a range of conversations with a diverse mix of people (both online and in person)
– Love helping people and making people happy

2. You take pride in what you do and keep yourself to account;

– You have strong attention to detail and have very strong written communication
– Have the ability to manage your own workload and meet deadlines
– Report on customer engagements and demonstrate your value
– You have previous experience with customer support software (a bonus)

3. You have plenty of energy to share;

– Do sport/fitness yourself and appreciate the value of physical exercise
– Have a positive mindset and good sense of humour

What You’ll Be Doing…

Manage and respond to incoming and backlogged user queries and support tickets via our support system (no phone calls)

Be the friendly, helpful and professional first point of contact for our users

Follow communication procedures, guidelines and policies

Provide suggestions, and look for better ways of delivering amazing customer support