We offer the best available online rates and guarantee that with a policy when you make a reservation .
As hotel prices can change frequently, you must contact us promptly by email bestprice@galahotels.com, Your email should include the following information: your name, Galahotels.com reservation number and the website where the lower rate is available. Incomplete or inaccurate emails will not be taken into account.

You must have a confirmed reservation with GalaHotels.com (Pending, On-Request and Group Reservations are not covered.) You must be in possession of your hotel voucher from GalaHotels.com

Best Rate Guarantee Terms & Conditions

Your check-in date must be at least 7 days after the booking date.

Better rate must be found within 24 hours of the reservation having been confirmed by GalaHotels.com. We offer the best rates as of the booking date, so we can only match the offers as of the same date.

Room Types, check-in and check-out dates, number of guests, services included in the rate must be the same. i.e. If you have a double, twin or triple room reservation, you cannot compare this rate to a single room rate. Our vouchers state the room type and what is included in our rates. The rate you are charged is the very final rate. We have no hidden fees and you don't pay anything at the hotel for the room. Please make sure the same services, taxes and fees are included in the new found rate.

The website that offers the better rate must offer instant online confirmation. In the online hotel booking business, the technical ability to offer online availability is very important and has a big role in determining the rates. The websites that get back to you with availability later on are not comparable to our site.

We will contact you by e-mail within 3 working days. Once the Best Rate Guarantee has been confirmed, you will receive a refund of the price difference to the credit card originally supplied to make your booking.

Best Rate Guarantee does not apply to hotel rooms purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs or special promotions of the hotel where the booking is made. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee.

Member Rewards

What is the galahotels.com member rewards ?
The galahotels.com member rewards is a way for us to reward our loyal customers with even more discounts. rewards are awarded with each booking confirmed. Earned rewards may be used against any future bookings.

How do I join the member rewards? Joining the member rewards occurs automatically when you make your first booking with galahotels.com. There is no extra cost for joining the program.

What are rewards? When you book with galahotels.com you will be awarded rewards that you will then be able to use to obtain discounts on future bookings.

How do I earn rewards? For each booking you make with galahotels.com you will earn rewards in proportion to the cost of the booking. rewards will be held in a pending area until one day after the check-out date of your booking, when they will be added to your member rewards. Once in your account you will be able to use these rewards against hotel bookings.

How many rewards will I earn for each booking? You will earn 3% of the booking total . However, you will not earn rewards on a saving made using rewards on a booking. For example, if a booking with the total amount EURO100 is made and you choose to use 10 rewards against the booking, you will only earn rewards on the EURO90 remainder of the booking total.

When can I start using my rewards? You will be able to start using your rewards one day after the check-out date of the booking for which they were awarded.

How do I use my rewards? If you have rewards in your account, you will be asked during the course of making your booking how many rewards you wish to use. You can choose to use any amount of your available rewards, including none. Rewards that are not used against a booking remain in your account.

How can I check my rewards balance? When you log in to your account you will see how many pending and awarded rewards you have displayed below the " member rewards " tab. Each amount, however, is only displayed if it is greater than zero.