Hi @nickjharrington! I was able to accept the invitation you sent me without a problem. Did a user with that email address already exist before you sent the invite? I can’t tell what happened. Can you grant me admin so I can look?

In the logs, I see a lot of users being deleted because: “Automatically deleted as abandoned, unactivated account”. I suspect that some people aren’t clicking the link in their invite emails soon enough and the accounts are automatically getting deleted.

I recommend increasing the purge unactivated users grace period days setting to a much larger value.

@nickjharrington Were you ever able to resolve this? I’ve got a new invite that I’m trying to send out that’s getting the “Sorry, we couldn’t invite that person. Perhaps they have already been invited? (Invites are rate limited)” message. As far as I can tell, it’s a brand new user to the system.