Product Return Policy

Flipkart has also followed suit now, and has decreased the product return time for electronics, books and mobile phones from 30 days to 10 days. This move is expected to motivate more sellers to sell on this platform.

The 30-day return policy will remain only for clothing, footwear, watches and eyewear, jewellery, and fashion accessories, as well as large appliances.

We have been hearing for quite some time about the huge losses sellers have had to face due to the increased returns from buyers, and also malpractices from their side. To reduce all this, Flipkart has come up with this standardized return policy.

“Some buyers make unreasonable returns when they change their mind post-delivery”, said a seller.

Now, sellers will have the advantage of passing on the shipping cost to customers. But, they will have to pay for the reverse logistics when a customer returns the product, as the marketplace does not seek sellers’ approval when a customer wants to return the product.

Increased Seller Commission

Earlier this year, Amazon and Snapdeal had also increased the seller commission.

This revision on seller commission will increase the product prices by 9% on Flipkart. This change will be applicable to the sellers starting June 20, 2016.

“Our commission and fee structure remains competitive and in many categories better than other marketplaces. Flipkart is closely working with all our sellers to ensure a smooth transition.”, said a Flipkart spokesperson.

This move is expected to improve margins and reduce losses. Due to the high discounting practices, huge losses had to be incurred by the marketplace earlier.

End of the Zero+ Commission Policy

The Zero+ commission policy launched by Flipkart early in 2016, has been put to stop.

Following the technique used by the Chinese e-commerce player Alibaba, the Zero+ commission policy started with 350 reputed sellers on Flipkart. With this policy, Flipkart stopped charging commission from certain sellers, instead they would they were allowed to advertise on the marketplace for a fee.

The company stopped this policy, terming it to be a ‘complex’ one.

As sellers, it is important for you to keep track of the changes and revisions being made by the largest marketplace in India, Flipkart, so as to remain in the forefront of this race.