Analytics solution for Knowledge management

Analytics solution for Knowledge management

The traditional knowledge database have been SQL based i.e., tabular relations used in relational databases

It is search based requiring high levels of domain expertise which limits the ability of the user to find relevant knowledge quickly.

Knowledge sharing is adhoc and not real time. The users should be able to chat and interact with peers across the organization. All the respective interactions should be archived and available for later reference.

To create knowledge, the use of the proprietary authoring tools is required which happens to be significant knowledge creation bottleneck. Access to Knowledge is restricted to the knowledge Management software.

Online discussion forums, collaborative communities and chats to facilitate sales or any department to deliver the best.

Automated tools to capture knowledge from these discussion forums, communities, chats so ensure the information is preserved and available for future

For every query searched, the knowledge Management would provide the list of all documents, articles etc. and even help in identifying the Subject Matter Expert along with his/her availability and workload. It should be possible to locate the SMEs on map so that the closest one available can be contacted.

Managing workflow and processes to insure that the contributed knowledge can be vetted so that users can identify and access corporate approved content

It would be interesting to implement the hashtag protocol similar to social networking and microblogging services, which makes it easier for users to find messages with a specific theme or content

Product Integration:

Ticket Management system

Online discussion forums, collaborative communities and chats to facilitate sales or any department to deliver the best.