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The Southwest flight from Phoenix landed in Sacramento on-time that Thursday night; a welcome end to a long and hot trip as witnessed by the sweat stains on the collar of Brad Smith’s white button down shirt. Why do I ever wear long sleeves to Arizona? Because his boss thinks it’s more professional than wearing a polo shirt, even though it was 102 degrees by 9:00 am this morning, and his last sales call ended at 6:15 that evening (with a resounding and fully anticipate NO!) Clearly rejection is professional when wearing a damp and smelly long sleeve shirt Brad thought as the plane landed.

The mechanical lady’s voice coming from the speaker on the air conditioned shuttle told Brad that he was headed toward the main terminal. Rather than go straight to his car parked on the 5th level, which was normal, he was headed downstairs to retrieve his suitcase from the lower level. The jogging gear Brad packed but did not use rendered his overhead bin sized suitcase too small, so he used the bigger one; ( note to Brad – stop pretending you will ever exercise while traveling when all hotels that you stay at have a bar). The shuttle stopped when Brad wasn’t paying attention and he bumped the lady next to him.