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Client Service ManagerExtend Health

THIS JOB HAS EXPIRED

Description

Company:
Extend Health, Inc. is a business segment of Towers Watson & Co. and operates the largest private Medicare exchange in the country. Founded in 2004, the Extend Health Medicare Exchange and the company?s licensed and certified benefit advisors have helped hundreds of thousands of Medicare-eligible retirees and their dependents identify and evaluate private Medicare plans that best meet their needs and budgets based on their individual medical and pharmaceutical needs. Extend Health has also helped Fortune 500 companies, unions, and municipalities realize significant savings for healthcare coverage for Medicare-eligible retirees when compared to employer group plans.

Position Scope:
The Client Service Manager role is the client?s point-of-contact beginning with the ExtendRetiree product solution implementation and ensures ongoing service delivery throughout the partnership. The role encompasses successfully understanding and managing the client?s needs and ensuring high service satisfaction.

Job Responsibilities:
Guide and direct partner clients through implementation process, helping them to understand the steps of the process and information gathering requirements and completing a successful transition.
Develop and review communication strategies.
Understand and present the ExtendRetiree products and services to the clients.
Analyze and present the enrollment goals and report enrollment trends to the client and internal management.
Understand and present Health Reimbursement Arrangement solutions to the client.
Recap the implementation and enrollment results to the client and/or consultant.
Provide excellent service.
Develop and present service strategies to various levels of client management and/or consultant.
Understand and resolve client?s service needs and concerns, identifying trends and ensuring satisfaction.

Required:
A 2-4 year college degree in Business Administration, Marketing, Public Administration, or a combination of education and industry work experience.
3-5 years of industry related customer service experience. Work history should include experience within the benefits administration or medical insurance industry that has provided you knowledge of medical insurance and/or Medicare insurance products. Medicare Industry knowledge is a huge plus for this role.
Proven track record of successfully managing a client book of business
Excellent time management and communication skills.
Excellent interpersonal skills; ability to relate well to others and understand their concerns.
Ability to present him/herself with professionalism and courtesy (even in stressful situations) through face-to-face interactions and through oral and written communications, including client meetings, conference calls, telephone, and email.
Experience presenting to and interacting with C-level executives of large organizations is preferred.
Ability to, make decisions and coordinate the work of others.
Strong computer skills and ability to use database and other reporting tools.

Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.
Work environment: The noise level in the work environment is usually moderate to low.

Equal Employment Opportunity:
The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, color, religion, sex, pregnancy, age, national origin or ancestry, physical or mental disability, genetic characteristic, veteran status, or any other consideration protected by federal, state or local laws. All such discrimination is unlawful. It is our policy to recruit, hire, train, develop and promote the best people available, based solely upon job-related qualifications.