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Wow, I can't believe all the $$$ that you guys have been able to save. I think the most I ever had was around 25,000. Then after I got my bowling alley, I went on a spending spree. Now I'm saving again for the holidays. I hope Ganz does return all the KC. Justin a big thumbs up for you for helping so many people that lost out.:thumb up:

For everyone who lost money, I just received an e-mail from Ganz about the issue. They are aware of it and all of your money will be returned.

In order to make sure it doesn't happen again, they would like a list of people who've experienced the issue. I've agreed to compile it for them, so please e-mail your username to : missing@webkinzinsider.com with the e-mail titled "Missing Kinz Cash". I don't need the amount you lost, I believe they are able to keep track of that.

thank i did email you .you are a very nice person to do all this and i do unstand glitches but my son doesn't and it hurts me to see him sad i have a few more webkinz for him to log on but i want to wait for hem to fix this first .thanks again
angel

I am a member of your club. I just logged on to my account and I am very mad. I had $81,901 last night and now it's $1,802. I could have done without the POTM items. I want my money back. I have 102 webkinz and I will be ending my account soon if they don't fix it. This was the finally straw.

I sent you an email and I have also contacting Ganz's customer service and left a message for them! I hope they resolve this.....my daughter lost a great deal of money and until this is resolved I will not let her activate her POTM.

I am a member of your club. I just logged on to my account and I am very mad. I had $81,901 last night and now it's $1,802. I could have done without the POTM items. I want my money back. I have 102 webkinz and I will be ending my account soon if they don't fix it. This was the finally straw.

Please send an e-mail to 'missing@webkinzinsider.com' with your Webkinz username and I will be forwarding it to Ganz to keep this from happening. They will return your Kinz Cash, not to worry.

Originally Posted by whispypixie

Thank you Justin....

I sent you an email and I have also contacting Ganz's customer service and left a message for them! I hope they resolve this.....my daughter lost a great deal of money and until this is resolved I will not let her activate her POTM.

This is so sad....she totally does NOT understand..

Pix

There's no reason to contact Ganz's CS. They are fully aware and are working on the issue, all Kinz Cash will be returned. Please send the e-mail to 'missing@webkinzinsider.com' so they know what caused it and can prevent it in the future.

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