You need to wear sturdy shoes with good soles which are closed at the front and back, no high heels, slip on shoes/sandals or open front/backed shoes. As it is the North East, wear appropriate clothes for the weather (you may get a little muddy). If it is really cold, gloves are a good idea. We will give you a safety helmet.

Due to the nature of the activity, which is undertaken in a off road environment, we do not recommend any pregnant females to use Segways. If you have a pre-exisiting medical condition, it is your responsibility to decide if you are able to undertake the activity, you may wish to consult your doctor to establish if it is safe to ride Segways.

You will be given a full safety briefing and instruction on how to operate a Segway by one of our trained instructors. It is imperative that you follow these safety procedures and guidance from the instructor at all time. Failure to do so may result in your activity being terminated without refund. You will be assessed in our training area before going to the off road course. You will be accompanied by an instructor at all times.

The Segways are designed to work in extreme conditions, however in the interest of safety we may have to cancel tours if the weather is such that it would be unsafe to ride. In the rare event this happens, we will try and let you know before you arrive and will offer a full refund or an alternative booking.

If you can arrive about 15-20 minutes before your scheduled tour, that will be sufficient time to get all the paperwork out of the way and the issue of your safety kit. This means you will get on the Segway on time.

If for some reason you need to cancel, you must inform us at least 48 hours before your scheduled tour begins, you will then receive a full refund. We are unable to refund cancellations given with less than 48 hours if we cannot resell the booking. Call or email for cancellations.