HomeAway Inc.

Messy and Unkept with a Dishonest Owner (Poor Customer Service)

The property is quite messy and a little dirty on the inside. There is trash in the front yard, back yard, and on the side of the house along with a broken down trailer parked in the back yard. In all honesty, the cabin is a little run down.
The owners belongings are crammed in the closets and stuffed in the second bedroom, there is a great deal more mess than disclosed in the property description. The average person may be a little put off with the clutter as the belongings are not stored in an orderly fashion. The impression that I had was as if I was staying at a friends cabin or an occupied house that belonged to someone else.
Supposedly, there is a neighbor that is supposed to drop by an make sure that you are ok. This never happened. As a result, I did not know where to put our trash during our four night stay. The trash piled up quickly as we went grocery shopping and bought food for four people, having eaten every meal at the cabin. The only time we saw the neighbor was an hour before we left to finally let us know where the trash dumpster was, which was about a quarter of a mile down the road in front of his house. If you need help, the neighbor is not right next door or even a couple of doors down to help you. The cabin phone did ring a couple of times while we were there, however, I just thought that the phone belonged to the owner and I had no business answering it.. This might have been the neighbor calling us and the only attempt at a greeting, but he never did stop by.
There was no hot water and the water pressure is very low. We could not shower the entire time we were at the property and even if the water was hot there would not have been enough water pressure to rinse your body off. The water pressure was so poor that we could barely wash our hands in the bathroom and washing dishes in the kitchen is futile. If there is an operable water heater on the property, as a paying guest, someone should have turned it on and made sure it was functional before we arrived. The arcade game in the living room does not work, kids were disappointed and internet is pathetic.. Cell phones do not work at the cabin either.
When I tried to get my cleaning deposit back, the owner said that the toilet was clogged with an "object". This is untrue, everything was absolutely fine when I left, I thoroughly checked the cabin and made sure all was fine before leaving. Don't count on getting your deposit back. Dishonest owner, beware.....