kari, bad internet connection is my best guess or unsupported Internet browser. I’d have your student try switching browsers (Firefox or Chrome) and if they are still having problems they should submit a Help ticket to Canvaa Support. To do this click on the Help link in Canvas and Report a Problem.

kari, bad internet connection is my best guess or unsupported Internet browser. I’d have your student try switching browsers (Firefox or Chrome) and if they are still having problems they should submit a Help ticket to Canvaa Support. To do this click on the Help link in Canvas and Report a Problem.