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BABY K'TAN PRIVACY POLICY:

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

Baby K'tan, LLC is committed to protecting your privacy. We use the information we collect to enhance your shopping experience with Baby K'tan, LLC. We do not distribute your personal information to outside parties. If you no longer wish to receive any emails or special offers from us, reply to any message we send to you with REMOVE in the subject.

Baby K'tan, LLC does not sell or rent your personal identifiable information to anyone. Information collected is used for order confirmation, fraud detection and follow up (for example, some shippers require a phone number to process an order).

If you have any questions or concerns, please contact us: Toll Free: 1-866-YES KTAN Fax: 754-206-2912info@babyktan.com

COOKIES:

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

WARRANTY:

Baby K'tan stands behind the quality of its products. The Baby K'tan baby holder wrap carrier has a lifetime warranty and Baby K'tan will replace any product if found defective in material workmanship.

If you have a defective item, please contact info@babyktan.com and provide in writing a description of the defect, as well as digital pictures as evidence, along with an original receipt with the date of purchase. At that time, Baby K'tan, LLC will evaluate each individual situation. If it is a true defect, we will provide you with an RMA number. Please do not send us anything without an RMA number.

No warranty is expressed or implied regarding damage resulting from alterations, consumer misuse or neglect or for any consequential damages arising out of the use of such products. Baby K’tan, LLC reserves the right to inspect defective carriers before exchanging or refunding.

If a product is purchased on Amazon, Walmart or any 3rd party marketplace, all warranties are null and void unless the product was purchased from Amazon or Walmart directly, or from the following authorized 3rd party retailers of Baby K'tan: eTailz, La Stella Blu, Baby Earth, Baby Age.

Baby K’tan, LLC is proud to be a member of The Baby Carrier Industry Alliance, the Juvenile Products Manufacturers Association, ASTM International and the Greater Hollywood Chamber of Commerce.

PRODUCT INFO:

The Baby K'tan is designed in the USA and manufactured in China and Guatemala. Both factories comply with all local regulations for wages, healthcare and working conditions. In Guatemala the carriers are made in a small indigenous town of San Juan de Sacapequez and the factory has been inspected and is compliant on all issues regarding workers’ rights. The China factory has been inspected as well and has been approved by Bureau Veritas Consumer Products Services Division.

The Baby K’tan Baby Carrier is Juvenile Products Manufacturers Association 2.0 (JPMA 2.0) Certified. The JPMA 2.0 Certification tests for federal, state and other requirements including U.S. safety standards for Sling Carriers (ASTM F 2907-12) and the Consumer Product Safety Improvement ACT (CPSIA) which lists special requirements for durable infant and toddler products.

The Baby K’tan Baby Carrier is also certified for EU standard EN13209 part 2:2005 which is the European Safety Standard for baby carriers. Baby K’tan Baby Wrap Holder Carriers abide by to the strictest textile standards. Baby K’tan, LLC uses 100% natural cotton (cotton seal) free of harmful chemicals, formaldehydes and azo dyes in all its cotton carriers. The Baby K’tan Organic Carrier line uses GOTS certified cotton. Baby K’tan carriers have been tested for the EU AZO Colorants Directive 2002/61/EC which bans the use of Azo dyes in dyestuffs. Our products are also tested for all regular flammability requirements of 16 CFR 1500.44(4)(c).

Baby K’tan, LLC is proud to be a member of The Baby Carrier Industry Alliance, the Juvenile Products Manufacturers Association and ASTM International.