Powerline adapters not displayed in FRITZ!Powerline software

Your powerline adapters are not displayed in the FRITZ!Powerline software. FRITZ!Powerline displays the message "No powerline adapter is connected to this computer". However, a powerline connection can be established between the FRITZ!Powerline adapters.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Connecting FRITZ!Powerline with the computer

Use a network cable to connect the computer on which the FRITZ!Powerline software is installed to a LAN port on the FRITZ!Powerline adapter.

Install FRITZ!Powerline on a computer that is connected to a FRITZ!Powerline adapter by means of a network cable.

3 Configuring the computer's firewall

Note:A firewall is security software that protects computers from attacks from the Internet and controls incoming and outgoing data traffic. Next to virus scanners, a firewall is the most important piece of software designed to protect your computer. You can find information on configuring the firewall in its manual, or consult its manufacturer directly.

Configure the firewall so that it allows the FRITZ!Powerline software to access the powerline adapters.