I've ordered from CB several times, have always gotten orders quickly. Twice i have contacted them-once about them putting in a wrong size hemp doubler (they promptly sent the correct one in addition), and once about pul becoming sticky after only a few months. Not sure how others are having such different experiences.

I once ordered two Thirsties Duo covers from a well known online retailer. I was sent two Duo Pocket diapers instead. When I told them about the mistake, I was told I would have to pay the additional cost if I wanted to keep them or send them back. Your situation sounds pretty good.

Every order is going to vary and it will depend on who helps you with your order. I just didn't get the "we care about your order" vibe from them. I'll spend my $ with someone who does care, like Tami at Kissed by the Moon.