Support System

Every Contact Counts

Great partnerships are often born out of very small events. That’s the reason why we attribute great value to every single new contact. We work to satisfy every inquiry and strive to always provide the best answers to every request we receive. At the core of our values lies the strong belief in attentively listening to every person interacting with us.

Beyond just closing a deal

Our vision of the relationship with clients encompasses much more than what transpires between sellers and customers. From the start of our 130-year long history, we have always worked to assess complex needs and to solve problems. We don’t consider our clients mere customers. We establish with them a reliable partnership to share long-term mutual benefits.
To provide truly thorough technical support, our commercial teams include engineers and qualified technicians: this allows us to shorten the time span between an inquiry and its answer and also to provide direct on-site technical support.

Keeping in Touch, for the Duration

We work alongside our clients from the start of the project until execution. We can cover all of these steps by establishing a long-term relationship with them based on consultancy and partnership. The essential part of this relationship is our ongoing support: we provide fully-fledged support to our clients, which goes well beyond merely closing a deal. Our ongoing assistance starts at the very beginning of the contact with the client and includes direct meetings, frequent telephone calls, and backup emails – within a scheduled timetable devised to keep in touch throughout the different steps of the project.
The higher the technical level of the project is, the higher the demand for support is bound to be. Just as the higher the demand for coordination will be – another feature that brands our ongoing support system to manage complex and long-term projects.

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