Citizens Advice has responded to the announcement from the Department for Business, Energy and Industrial Strategy (BEIS) that more energy suppliers will be required to provide the Warm Home Discount (WHD).

Energy regulator Ofgem has the opportunity to further cut the excess profits made by energy network companies - the private companies that run the UK’s pipes and wires - and save consumers an additional £4.1bn during its next set of price controls (RIIO-2).

More people are falling victim to scammers posing as professionals from financial and legal services. Such cons now account for a fifth of all scams reported to Citizens Advice’s Consumer Service, according to new data.

Citizens Advice research reveals limited, inconsistent and patchy support for people with mental health problems. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably.