It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website

Please select your address from this list

Please select your address from this list

By providing your telephone number, you consent to us calling you regarding this search if you live in our network area. We will not use your information for anything outside this activity. For more information, please refer to our Privacy Policy.

By providing your telephone number, you consent to us calling you regarding this search if you live in our network area. We will not use your information for anything outside this activity. For more information, please refer to our Privacy Policy.

Our broadband speeds explained

We understand your need for speed, which is why we aim to deliver ultrafast speeds you can rely on. We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting.

Our estimated broadband speeds

To make our broadband speeds crystal clear, we’ve set them out in a handy table. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who change their broadband services, on or after February 28th 2019.

Download Speeds

Upload Speeds

Product

Advertised Speed*

Expected Speed Range**

Minimum Guaranteed Download Speed

Advertised Speed*

Expected Speed Range**

VIVID 50

54 Mbps

53 - 55 Mbps

27 Mbps

3 Mbps

3 Mbps

VIVID 100

108 Mbps

105 - 109 Mbps

54 Mbps

6 Mbps

6 Mbps

VIVID 200

213 Mbps

201 - 218 Mbps

107 Mbps

12 Mbps

12 Mbps

VIVID 350

362 Mbps

320 - 372Mbps

181 Mbps

35 Mbps

36 - 37 Mbps

VIVID 500

516 Mbps

457 - 541Mbps

258 Mbps

35 Mbps

36 - 37 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Our advertised speeds

The advertised download and upload speeds for our broadband packages are average speeds, calculated by taking the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm). We’ve done this in line with the Advertising Standards Authority’s (ASA) guidance.

The data for our advertised and normally available speeds comes from a broadband measurement panel made up of our real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how our broadband is performing.

Things that may affect broadband speeds

The actual speed you experience can be lower than estimated. Broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage e.g. during major sporting events, may cause congestion.

Our minimum download speed guarantee

The actual speed of your service may vary, but for new customers and existing customers who change their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised speed for your broadband service on the date you placed your order.

Our current advertised speeds are listed in the table above. You’ll need to keep your Hub plugged in and switched on for us to get speed information from it. The minimum download speed guarantee does not apply to outages.

The right to end your contract

If the download speeds to your Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee. That goes for new customers, or existing customers who change their broadband services on or after 28th February 2019.

Traffic Management

We don’t use traffic management, meaning you can download and upload as much as you like without traffic management slowing you down. The exception to this is for customers that have agreed to a limit on their broadband usage.

We do have other reasonable traffic management measures across our network in order to meet our legal obligations, maintain the integrity and security of our networks, give you parental controls and provide you with the services you've asked us to.

For more details on our traffic management and other reasonable traffic management measures, please go to virginmedia.com/traffic.

Speed you can rely on

Great internet experiences can move you, but only when your connection is truly great. Our cable’s thicker copper core combined with quality insulation allows us to deliver average speeds of 362Mbps on our top tier, VIVID 350.

We own the entire network to your home which means we can measure the reliability of your connection from beginning to end – including your Virgin Media Hub.

Check out our handy table below to see how reliable our entire network has been.

Time period

Reliability

Legacy products Legacy products

Applies to existing customers who re-contract with us on or after 28th February 2019

Download Speeds

Upload Speeds

Product

Advertised Speed*

Expected Speed Range**

Minimum Guaranteed Speed

Advertised Speed*

Expected Speed Range**

FIBRE 20

20 Mbps

20 - 22 Mbps

10 Mbps

2 Mbps

2 Mbps

VIVID 70

70 Mbps

73 - 77 Mbps

35 Mbps

5 Mbps

5 Mbps

VIVID 150

150 Mbps

160 - 164 Mbps

75 Mbps

10 Mbps

10 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Our broadband speeds explained

We understand your need for speed, which is why we aim to deliver ultrafast speeds you can rely on. We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting.

Our estimated broadband speeds

To make our broadband speeds crystal clear, we’ve set them out in a handy table. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who change their broadband services, on or after February 28th 2019.

Download Speeds

Upload Speeds

Product

Advertised Speed*

Expected Speed Range**

Minimum Guaranteed Download Speed

Advertised Speed*

Expected Speed Range**

VIVID 50

54 Mbps

53 - 55

Mbps

27 Mbps

3 Mbps

3 Mbps

VIVID 100

108 Mbps

106 - 110 Mbps

54 Mbps

6 Mbps

6 Mbps

VIVID 200

213 Mbps

205 - 218 Mbps

107 Mbps

12 Mbps

12 Mbps

VIVID 350

362 Mbps

331 - 374 Mbps

181 Mbps

21 Mbps

20 - 21 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Our advertised speeds

The advertised download and upload speeds for our broadband packages are average speeds, calculated by taking the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm). We’ve done this in line with the Advertising Standards Authority’s (ASA) guidance.

The data for our advertised and normally available speeds comes from a broadband measurement panel made up of our real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how our broadband is performing.

Things that may affect broadband speeds

The actual speed you experience can be lower than estimated. Broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage e.g. during major sporting events, may cause congestion.

Our minimum download speed guarantee

The actual speed of your service may vary, but for new customers and existing customers who change their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised speed for your broadband service on the date you placed your order.

Our current advertised speeds are listed in the table above. You’ll need to keep your Hub plugged in and switched on for us to get speed information from it. The minimum download speed guarantee does not apply to outages.

The right to end your contract

If the download speeds to your Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee. That goes for new customers, or existing customers who change their broadband services on or after 28th February 2019.

Traffic Management

We don’t use traffic management, meaning you can download and upload as much as you like without traffic management slowing you down. The exception to this is for customers that have agreed to a limit on their broadband usage.

We do have other reasonable traffic management measures across our network in order to meet our legal obligations, maintain the integrity and security of our networks, give you parental controls and provide you with the services you've asked us to.

For more details on our traffic management and other reasonable traffic management measures, please go to virginmedia.com/traffic.

Speed you can rely on

Great internet experiences can move you, but only when your connection is truly great. Our cable’s thicker copper core combined with quality insulation allows us to deliver average speeds of 362Mbps on our top tier, VIVID 350.

We own the entire network to your home which means we can measure the reliability of your connection from beginning to end – including your Virgin Media Hub.

Check out our handy table below to see how reliable our entire network has been.

Time period

Reliability

Legacy products Legacy products

Applies to existing customers who re-contract with us on or after 28th February 2019

Download Speeds

Upload Speeds

Product

Advertised Speed*

Expected Speed Range**

Minimum Guaranteed Speed

Advertised Speed*

Expected Speed Range**

FIBRE 20

20 Mbps

20 - 22 Mbps

10 Mbps

2 Mbps

2 Mbps

VIVID 70

70 Mbps

73 - 77 Mbps

35 Mbps

5 Mbps

5 Mbps

VIVID 150

150 Mbps

160 - 164 Mbps

75 Mbps

10 Mbps

10 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Our broadband speeds explained

We understand your need for speed, which is why we aim to deliver ultrafast speeds you can rely on. We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting.

Our estimated broadband speeds

To make our broadband speeds crystal clear, we’ve set them out in a handy table. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who change their broadband services, on or after February 28th 2019.

Download Speeds

Upload Speeds

Product

Advertised Speed*

Expected Speed Range**

Minimum Guaranteed Download Speed

Advertised Speed*

Expected Speed Range**

VIVID 50

54 Mbps

53 - 55 Mbps

27 Mbps

3 Mbps

3 Mbps

VIVID 100

108 Mbps

106 - 110 Mbps

54 Mbps

6 Mbps

6 Mbps

VIVID 200

213 Mbps

205 - 218 Mbps

107 Mbps

12 Mbps

12 Mbps

VIVID 350

362 Mbps

331 - 374 Mbps

181 Mbps

21 Mbps

20 - 21 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Our advertised speeds

The advertised download and upload speeds for our broadband packages are average speeds, calculated by taking the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm). We’ve done this in line with the Advertising Standards Authority’s (ASA) guidance.

The data for our advertised and normally available speeds comes from a broadband measurement panel made up of our real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how our broadband is performing.

Things that may affect broadband speeds

The actual speed you experience can be lower than estimated. Broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage e.g. during major sporting events, may cause congestion.

Our minimum download speed guarantee

The actual speed of your service may vary, but for new customers and existing customers who change their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised speed for your broadband service on the date you placed your order.

Our current advertised speeds are listed in the table above. You’ll need to keep your Hub plugged in and switched on for us to get speed information from it. The minimum download speed guarantee does not apply to outages.

The right to end your contract

If the download speeds to your Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee. That goes for new customers, or existing customers who change their broadband services on or after 28th February 2019.

Traffic Management

We don’t use traffic management, meaning you can download and upload as much as you like without traffic management slowing you down. The exception to this is for customers that have agreed to a limit on their broadband usage.

We do have other reasonable traffic management measures across our network in order to meet our legal obligations, maintain the integrity and security of our networks, give you parental controls and provide you with the services you've asked us to.

For more details on our traffic management and other reasonable traffic management measures, please go to virginmedia.com/traffic.

Speed you can rely on

Great internet experiences can move you, but only when your connection is truly great. Our cable’s thicker copper core combined with quality insulation allows us to deliver average speeds of 362Mbps on our top tier, VIVID 350.

We own the entire network to your home which means we can measure the reliability of your connection from beginning to end – including your Virgin Media Hub.

Check out our handy table below to see how reliable our entire network has been.

Time period

Reliability

Legacy products Legacy products

Applies to existing customers who re-contract with us on or after 28th February 2019

Download Speeds

Upload Speeds

Product

Advertised Speed*

Expected Speed Range**

Minimum Guaranteed Speed

Advertised Speed*

Expected Speed Range**

FIBRE 20

20 Mbps

20 - 22 Mbps

10 Mbps

2 Mbps

2 Mbps

VIVID 70

70 Mbps

73 - 77 Mbps

35 Mbps

5 Mbps

5 Mbps

VIVID 150

150 Mbps

160 - 164 Mbps

75 Mbps

10 Mbps

10 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

FAQs

Ofcom Speed Code Information

Starting from 1st March 2019, we’ve signed up to a new, voluntary code of practice to make sure we’re giving you transparent, realistic info about the speed you are likely to get when you use our broadband services. This covers the things that may affect the speed you’re getting, as well as how to end your contract without penalty if you’re getting speeds below our minimum download speed guarantee.

Why are you showing me all these different broadband speeds? Why are you showing me all these different broadband speeds?

All of our broadband services are capable of achieving our advertised download and upload speeds, but the actual speeds you experience in your home may vary, particularly at peak times. This is why we’ve agreed under the Voluntary Ofcom Speed Code to give you some additional broadband speed info. In particular, we’ll now provide new and re-contracting broadband customers with an estimated, normally available (peak time) speed range and for peace of mind, a minimum download speed guarantee.

How do you calculate the ‘normally available broadband speed range’? How do you calculate the ‘normally available broadband speed range’?

With help from the experts at SamKnows, we’re given measurements that let us show you our broadband speeds, as required under Ofcom’s Voluntary Speed Code. Every Virgin Media Hub has the SamKnows measurement tech inside it, meaning we get a good picture of broadband speeds across our network and can provide you with all the speed information we need to under the Code, including an estimated speed range and minimum guaranteed download speed (this needs to be at least 50% of our advertised speeds).

The technical bit:

A subset of Hubs with SamKnows measurement tech are configured to run download and upload speed tests during peak hours (8-10pm). Each speed test uses three concurrent TCP connections and measures speed to a cluster of test servers located in a major London datacenter, outside Virgin Media's network. The sample of Hubs is no fewer than 3 lines per Virgin Media broadband service, across at least 250 of our local aggregation hubs (called a CMTS).

The actual speeds you get can vary from the advertised speed of your product, particularly at peak times. Broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your home and the number of users online and accessing a particular website. Also, at peak times, high usage, e.g. during major sporting events, may cause congestion.

What does the ‘minimum guaranteed download speed’ mean? What does the ‘minimum guaranteed download speed’ mean?

If the actual download speed provided from our network to your Virgin Media Hub falls below the minimum guaranteed download speed (which is 50% of the advertised speed for your broadband service on the date you placed your order), and this happens for 3 consecutive days or more (whether continuously or intermittently during the day) and we are unable to fix the problem, you may be able to leave your contract without paying an early disconnection fee. You need to contact us if you have a speed problem via the contact us page.

Why do you only measure speeds to my Virgin Media Hub, and not on the speeds I get to my devices? Why do you only measure speeds to my Virgin Media Hub, and not on the speeds I get to my devices?

Once our speeds have reached your Hub, a number of things may affect your broadband speeds outside of our control. This can include your use of Wifi, the device you’re using and the wiring in your building. To help you get the most out of your in-home WiFi, and fix some of your WiFi issues, check out our help pages.

Can I report a speed issue in a retail store/kiosk? Can I report a speed issue in a retail store/kiosk?

Our retail stores and kiosks aren’t able to help with speed related faults. Instead, drop us a line on our 'Contact Us' page. Just so you know, our fault agents will need to perform checks to try to fix the fault, so you’ll need to be at home for this.

Right to Cancel

How do I end my contract without paying an early disconnection fee? How do I end my contract without paying an early disconnection fee?

If you’re having speed issues and we haven’t been able to fix things on our call with you, we’ll set up a few scheduled speed tests for your Hub, beginning on the day after you told us about the problem. You won’t have to do anything – but it’s worth knowing that we’ll only run these tests if we detect you’re not using the connection for anything else.

We’ll let you know the results as soon as possible after we’ve finished the tests.

If the actual download speed you received to your Virgin Media Hub during the test period falls below our ‘minimum guaranteed download speed’ for 3 days in a row (continuously or intermittently), we’ll confirm that there’s a speed fault, and if we can’t fix the issue within 30 days of your report, you may be eligible to leave us without paying an early disconnection fees.

Don’t forget, our minimum guaranteed download speed is to your Virgin Media Hub, not the device you’re using WiFi on. Even when using a wired connection, some older devices might not support our fastest speeds.

We’ll always contact you by email at the end of the 30-day period to let you know what’s happening, and ask you to contact our customer service team to talk through your options.

You can read more about ending your contract in Section N of the terms and conditions. If we don’t provide the ‘minimum guaranteed download speed’ as set out above (i.e. we have not remedied the speed problem within 30 days of your notifying us or we cannot address the problem) then we’ll offer you the opportunity to end your contract immediately, without an early disconnection fee. In exceptional circumstances (for example where you cancel technician visits or miss appointments) we may extend the 30 days but we’ll always discuss this with you beforehand.

When will I be know if I can end my contract without paying early disconnection fees? When will I be know if I can end my contract without paying early disconnection fees?

Once you report a speed issue to us, we’ll perform checks to try to fix the fault. You need to keep your Virgin Media Hub plugged in, switched on and set to enable us to get speed information from it, which will help us diagnose any problems. We’ll keep you informed every step of the way and within 30 days of you reporting the speed issue to us, we’ll let you know whether we’ve found a speed issue, and if we’ve been able to fix it. If we haven’t been able to sort it in 30 days, we’ll give you the right to end your contract without paying an early disconnection fee.

How long do I have to take up my right to end my contract without paying an early disconnection fee? How long do I have to take up my right to end my contract without paying an early disconnection fee?

You have 30 days from the day we write to confirm your right to end your contract without paying an early disconnection fee, either to take up the offer or choose a different option. After this, your right to end your contract without paying an early disconnection fee will expire.

If you’ve allowed your right to cancel to expire and haven’t taken up any other option we’ve offered you but are still experiencing speed problems, you should contact us again via the contact us page.

Need more help? Need more help?

Get helpful advice from the friendly community at our forums and find out how to get in touch with us via contact us page.

Hows this for the trophy cabinet?

With us, you can rest assured that you're with the fastest widely available broadband provider in the land... but you don't have to take our word for it - uSwitch agree...

The legal stuff

Prices may change at any time during the contract.

New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

What is a minimum period? When you take a service from us you will be agreeing to commit to taking that service for a minimum amount of time (e.g. 12 or 18 months). We call this a minimum period, minimum term or minimum commitment period but they mean the same thing.Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home? If you cancel during the minimum period you may need to pay an Early Disconnection Fee, including where you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. You can find out more details on the Early Disconnection Fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here.

General General

Payment: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.

Money back guarantee: The 14-day money back guarantee is available for new and existing cable customers taking a new service. Call within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.

SIM: Separate contracts and terms and conditions apply to your cable and mobile services. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services.

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

+QuickStart: only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.

BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty)

Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit https://www.citizensadvice.org.uk/

Offers Offers

Boosted Bundles: Boosted Bundles include a mobile SIM and a broadband speed boost. Mobile SIMS available with a range of packages, price stated includes 2GB mobile data, unlimited mins and texts. Downgrading a service in your bundle may result in loss of bundle discount and/or boosted speeds.

Five times faster: Based on fastest widely available advertised average download speeds (average speed 362Mbps for VIVID 350 vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Booster: WiFi Booster available only to eligible customers for whom Virgin Media has identified (either through a Virgin Media agent or through the Virgin Media Connect app) a blackspot inside the registered account address. Eligible customers can receive 1 WiFi Booster per customer, available through the app. Eligible customers can receive a second Booster by contacting our service agents. A third Booster will only be issued after a site visit has taken place and is dependent upon agent assessment. Boosters are at no extra monthly cost for Full House TV customers and above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3 a month for the first WiFi Booster, and £2 per additional WiFi Booster, cancellable at any time on a 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Hub 3 required.

Installation: Booster requires QuickStart self-installation, with delivery to a convenient Click&Collect store. £5 charge if you choose optional home delivery (home delivery is free for Full House TV customers and above). You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date and confirm this by email. See FAQs for further details.

General: Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may also affect WiFi performance. Further Legal Stuff applies – see virginmedia.com/legalstuff.

VIVID 50 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (average download speed 54Mbps). £37 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (average download speed 108Mbps). £42 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (average download speed 213Mbps). £47 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 350 broadband: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 350 fibre broadband (average download speed 362Mbps). £52 a month for 12 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 50 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 50 fibre broadband (average download speed at peak 54Mbps) and Talk Weekends. £28 a month for 12 months, standard pricing thereafter (currently £44). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 100 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £33 a month for 12 months, standard pricing thereafter (currently £49). Price includes line rental (£19 per month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 200 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 200 fibre broadband (average download speed at peak 213Mbps) and Talk Weekends. £34 a month for 12 months, standard pricing thereafter (currently £54). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

VIVID 350 broadband and phone: New customers only. Minimum term applies to your cable service, check basket for details. VIVID 350 fibre broadband (average download speed at peak 362Mbps) and Talk Weekends. £39 a month for 12 months, standard pricing thereafter (currently £59). Price includes line rental (£19 per month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Player bundle: New customers only. Player TV, VIVID 50 fibre broadband (average download speed 54Mbps) and Talk Weekends. £33 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £54 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports bundle: New customers only. Full House TV, VIVID 100 fibre broadband (average download speed 108 Mbps) and Talk Weekends. £72 £65 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £103 per month) applies from month 13. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Movies bundle: New customers only. Full House TV, VIVID 100 fibre broadband (average download speed 108Mbps) and Talk Weekends. £62 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £93 per month) applies from month 13. Premium add-ons such as Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Full House Sports and Movies bundle: New customers only. Full House TV, VIVID 200 fibre broadband (average download speed 213Mbps) and Talk Weekends. £79 a month for 12 months. Price includes line rental (£19 per month). Standard monthly pricing (currently £118 per month) applies from month 13. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

V.VIP bundle: New customers only. Full House TV, Sky Cinema and Sky Sports (including in HD), VIVID 500 fibre broadband (average download speed 516Mbps) (available with VIVID 350 or 200 where VIVID 500 is not available) and Talk More Anytime. Includes mobile SIM with unlimited minutes, texts and data. VIVID 500 only available as part of a package. £99 a month for 12 months then £139 per month. Price includes line rental (£19 per month). Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount and/or boosted speeds. If you upgrade any part of the service, standard pricing will apply to that upgrade but we will discuss this with you at the time. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.

12 months discount vs ongoing price - New customers only: From £5.50 off cable bundle price a month for 12 months. Price includes line rental (£19 per month). If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

TV TV

Set up fee £25.00 applies.

Virgin TV V6 box: There is a £99.95 fee for existing customers taking their first Virgin TV V6 plus £25 set up fee. Virgin TV V6 box is free to new customers taking their first Virgin TV V6, but the £25 set up fee applies. New VIP customers get second Virgin TV V6 box for free (plus £25 set up fee). Additional Virgin TV V6 boxes are available for £99.95 plus £25 set up fee plus £7.50 per month. Additional Virgin TV V6 boxes are available to new customers for £49.95 plus £25 set up fee plus £7.50 per month.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.

4K: 4K/UHD compatible.Requires 4K compatible TV/device. 4K content not currently available on Virgin TV channels. Some platforms like Netflix and YouTube offer 4K, which can be viewed on your TV if you have a Virgin TV V6 box.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

Virgin TV Kids app: Available only to customers with Fun TV pack and above. On Demand TV content only. Content depends on chosen TV package. Compatible device required - Android 4.1 and upwards, iOS 8 and upwards. Wifi/3G/4G connection required. Streaming and downloading only available in the UK (or while temporarily in EU). Watch TV on a maximum of 4 registered devices per account. Max. 2 registered devices can stream content at the same time. Separate app terms and conditions apply.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.

Sky Cinema movie downloads: Available via the Sky Cinema app only to customers with Virgin TV, broadband and telephone, with Full House TV. Max two downloads per item of content. Time limits apply to viewing: content will be available to watch for up to 30 days following download. Download expires 48 hours after you first start to watch it. Sky Cinema terms and conditions apply.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. DVD included for movie purchases only. Purchases must be made on the website or set top box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via set top box – Store is not available on other boxes. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only (or while temporarily in EU).

Box to box streaming: Powerline may be required to connect TiVo boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin MoviesOn Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

3D On Demand: A 3D TV, a V HD Box/Virgin TV V6 box an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.

TiVo/V6: The monthly TiVo/V6 charge is £5 per TiVo box (on top of your Player TV, Mix TV, Fun TV or Full House TV package’). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.

Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music on Demand is not discoverable by the search function.

Series Link +: V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

All the football: Sky Sports and Full House (XL) TV package required.

Netflix: Netflix subscription required at extra cost.

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months.

Box sets: Available to Full House (XL) customers on TiVo/V6 only. Content is variable and shows/series will be added and withdrawn monthly.

F-Secure: New F-Secure customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices.

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months.

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.

Virgin Media WiFi for Virgin Fibre customers: App requires iOS 9 or later or Android version 5 or later. Available to Virgin Fibre customers on max.7 registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.

Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe will automatically be set to on for customers joining Virgin Fibre after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically set to on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground: Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

VIVID 350 & 500 Availability: Available in selected areas only - use our postcode checker to see if available in your area yet. VIVID 500 only available as part of a bundle.

Five times faster: Based on fastest widely available advertised average download speeds (average speed 362Mbps for VIVID 350 vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).

Phone Phone

Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Evenings & Weekends : Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary. You should check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but will not be able to renew their Line Rental Saver.

Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes.Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends. Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. All calls are subject to a call connection fee of 19 pence. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Ϫ Talk International £2: Available as an add-on with a Virgin Talk plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts. Where there is no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19 pence. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Ϫ Talk Extra 100: Available as an add-on with Virgin Talk plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 100 inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk Extra 200: Available as an add-on with Virgin Talk plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 200 inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Charges apply outside of inclusive minutes. You must give 30 days’ notice to cancel. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk Polish Impreza: Available only to Virgin TV customers with selected Virgin Phone plans and must be taken with Polish Impreza TV pack. If you cancel Polish Impreza TV pack, this will also cancel your Talk Polish Impreza service. Provides 500 inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ϫ Talk French Bouquet: Available only to Virgin TV customers with selected Virgin Phone plans and must be taken with French Bouquet TV pack. If you cancel French Bouquet TV pack, your Talk French Bouquet service will also cancel. Provides 300 inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers, special calls and 00338 numbers. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Inclusive Calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your Home Phone; charges apply for calls to 118180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.

Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: virginmedia.com/callcosts.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at www.virginmedia.com/callcosts (or by requesting a copy) takes precedence.