Ascension offers convenient scheduling that allows you to check-in for estimated treatment times at ERs and Urgent Care Centers or schedule appointments for healthcare services - including visits to your primary care doctor.

Physician Office Records
Many members of the St. John Providence medical staff offer an outpatient portal to their patients. If you have questions, contact your physician's office for assistance.

Patient Concerns
Patients and families at St. John Providence Health System hospitals have a variety of ways to express their satisfaction and concerns regarding their patient care experience. The individual may:

Mention any concerns or complaint to a nurse or nurse manager immediately so that the matter can be resolved to your satisfaction.

Dial “0” for the hospital operator from any hospital phone, who will connect you with a staff member who can help.

Contact the Patient Relations department through the appropriate hospital operator.

If an individual has any concerns about patient care and safety in the hospital that the hospital has not addressed, patients are encouraged to contact hospital management.

The individual also has the right to contact one or more of the following agencies:

If you are a Medicare Beneficiary and have a quality of care concern, you may call Michigan Peer Review Organization (MPRO) at 1-800-365-5899. If you are currently in the hospital and hearing impaired dial 1-800-365-5899, then dial 0 and ask for the TTY. If you are hearing impaired and at home use TTY dial 711 800-365-5899.