Ordering Info

HOLIDAY SHIPPING DEADLINES

Below you can find the various holiday shipping deadlines for guaranteed delivery by December 25th. Please know that orders placed after 2 pm will not be fulfilled until the next processing day. When placing an order please be aware and select a shipping option within the correct range.

USPS International orders- 2 p.m. CST Tuesday December 6th

FedEx Ground- 2 p.m. CST Thursday December 15th

USPS (First Tier Shipping)- 2 p.m. CST Monday December 19th.

FedEx: 2-day option- 2 p.m. CST Wednesday December 20th

Shipping rates

We are happy to announce that we have new shipping rates in place to better serve you.

Under 4 pounds = $5 4 to 7 pounds = $10 7 pounds and above = $15

We hope these savings will make shopping with Dark Matter Coffee™ easier and more enjoyable. Please note, there is an additional $5 added to orders shipped to Alaska, Guam, Hawaii, Marshall Islands or Puerto Rico.

International shipping can be processed via FedEx or USPS. USPS will be the cheaper option, with FedEx providing faster, better, service that can be tracked and insured!

Shipping schedule

Shipping days are Monday, Wednesday and Friday. Orders received on Monday and Tuesday will ship on Wednesday. Orders received on Wednesday or Thursday will ship on Friday. Orders received on Friday, Saturday and Sunday will ship on Monday.

*Orders that are received with overnight, 2nd day air, etc. will still be shipping according to the schedule above. Ordering an item for overnight does not supersede our normal roasting, packing and shipping schedule. Thank you for your adherence to these policies; if there are any special needs or questions regarding them, feel free to call our office at 773-697-8472 during business hours, 9:00 am-5:00 pm CST. Thanks!

Refunds

Life is full of unexpected things, including mistakes, and sometimes, we mess up orders. We are more than willing to fix these mistakes, answer questions or help solve problems, just fill out the form below and we will get back to you as soon as humanly possible.