FAQ - Frequently Asked QuestionsBest Social Media Management Tool

Frequently Asked Questions

eClincher is a pay-as-you-go service and you can upgrade, downgrade or cancel your subscription at any time (to cancel, please contact our customer service).

Monthly subscription: if you would like to cancel your monthly subscription, please contact our customer service (live chat, contact us page). Your subscription will be canceled at the end of your monthly billing cycle and you will not be charged again.

Yearly subscription: if you would like to cancel your yearly subscription, please contact our customer service (live chat, contact us page). Your subscription will be canceled at the end of your annual billing cycle and you will not be charged again. A reminder email is sent one week before the yearly renewal date to your billing email address, so you can decide to keep using eClincher or cancel.

Yes, you can upgrade or downgrade your account at any time. Simply open your eClincher Account Settings, click on “Change Plan / Billing” and update your account. The only exception is with agency accounts – please contact our customer service for furhter assistance.

A: This means that you can connect up to 15 social media profiles before you will need to upgrade your account. An example of 5 profiles would be a personal Facebook account, a Facebook Page, a Twitter account, a LinkedIn company page and a Google+ Page. To see how many profiles you have currently connected, click on Settings in the top right corner of the application. This will open a popup with all of your account license information.

A: To see how many profiles you have connected, click on Settings in the top right corner of the application. This will open a popup that shows all information regarding your plan. The first item, Social Profiles, will show you how many profiles you have connected and how many profiles your current plan supports.

A: Profiles are your social accounts. For example: a Facebook Page, two Twitter accounts and a Google+ Page would count as 4 total profiles.

Brands are separate eClincher accounts that are managed by Agencies. For example: if an agency manages social media for 5 different businesses, they would set up 5 brands in order to keep each businesses data separate. Unless you are using an Agency plan, you will not have to worry about Brands.

Go to your Analytic tab and click on Reports. Select the report you wish to export. Then, select from the date dropdown menu the month you would like to generate a report. There is an ‘Export’ option, click on it to export as PDF or PPT (Power Point).

A: No. Your content will be saved until you manually delete it. Your content will automatically be re-used or recycled once all the content is posted. It will go back and publish the first post and continue through them all again. The posts will be deleted only if you set the Queue to be a One-Time Queue.

A: In column A you want to include all of the content for your post (title, link, hashtags, etc.). Column B is for your queue names. If you want to Bulk Upload to your Draft Posts, leave column B empty.

A: To schedule content you see in your social feeds, click on the “Options” button in the right corner of the post. You will have the option to Share Post, which will open the post in the publisher or to Add to Queue, which will open the post in the Queue Editor.

The Pricing page will give you a detailed description of all our plans.
The main differences are whether the plan offers additional social profiles, Inbox, Auto Post with queues, Team members and Agency Brands (managing by brands).
You can always chat with us if you are debating which plan is right for you. It is easy to switch plan: Individual, Basic and Premier at any time. The only expection is that you can not upgrade to Agency plan due to a different architecture.
Take advantage of our free private demo where we can show you the platform, answer any questions and help you select the optimal plan for your needs.

When you log in for the first time you will be walked through the app with a quick tour. To repeat this walk through again, hover over your username menu on the top-right corner and click on “Walk Me Tour”. You can also watch our “Quick Overview Video” to learn more about eClincher capabilities.
Your next step would be to connect the accounts you would like to manage.

Click on “Add & Manage Accounts” button. Once the popup opens, click on the network you would like to add

A: This means that you can connect up to 15 social media profiles before you will need to upgrade your account. An example of 5 profiles would be a personal Facebook account, a Facebook Page, a Twitter account, a LinkedIn company page and a Google+ Page. To see how many profiles you have currently connected, click on Settings in the top right corner of the application. This will open a popup with all of your account license information.

A: To see how many profiles you have connected, click on Settings in the top right corner of the application. This will open a popup that shows all information regarding your plan. The first item, Social Profiles, will show you how many profiles you have connected and how many profiles your current plan supports.

A: Profiles are your social accounts. For example: a Facebook Page, two Twitter accounts and a Google+ Page would count as 4 total profiles.

Brands are separate eClincher accounts that are managed by Agencies. For example: if an agency manages social media for 5 different businesses, they would set up 5 brands in order to keep each businesses data separate. Unless you are using an Agency plan, you will not have to worry about Brands.

Yes, you can publish directly to Instagram without push notification reminder*. Currently, Instagram supports direct publishing of one image attachment. Carousel, videos, and animated gifs can be published with push notification reminder (we will add this functionality as soon as Instagram will update their API).

*Instagram supports direct publishing only to business accounts. Converting your account to a business account is a simple and a quick process:

A: Only you and other administrators of the page will see this message. This message will not be seen by people viewing your posts in their newsfeed. It is Facebook’s way of helping businesses keep track of who posted what and from where.

A: Publishing Groups allow you to link together multiple accounts and pages as a a group for quick posting. If you usually post to multiple social accounts at the same time, consider creating a group for those accounts so you do not have to manually select them each time.

To do this, go to Publishing tab and click on the Post Settings, located directly under “Publish to: select or start typing name”. In Post Settings, drag and drop accounts and pages into your Publishing Group.

A: Watch this short video tutorial of how to connect your mobile device or follow the step by step instructions below:

*If your Instagram account is a business account, you will be able to publish directly to Instagram without the need of connecting mobile device and the use of push notification. See how to update your Instagram account to a business account here.

A: To schedule content you see in your social feeds, click on the “Options” button in the right corner of the post. You will have the option to Share Post, which will open the post in the publisher or to Add to Queue, which will open the post in the Queue Editor.

Yes, you can publish directly to Instagram without push notification reminder*. Currently, Instagram supports direct publishing of one image attachment. Carousel, videos, and animated gifs can be published with push notification reminder (we will add this functionality as soon as Instagram will update their API).

*Instagram supports direct publishing only to business accounts. Converting your account to a business account is a simple and a quick process: