A web client self-service portal is not longer just for the IT help-desk or purely in the realm of ITSM. A business portal can be used to log and track requests for IT, HR, Facilities Management, Legal, Policy and more.
Learn the basic objects that HelpMaster uses to build a flexible and power web request portal.

In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards. For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx

About HelpMaster

HelpMaster is an affordable, flexible and powerful help desk and ITSM toolset that is used around the world by companies to streamline business services and customer support. HelpMaster is developed by Australian company PRD Software since 1996.