Customer Service Manager Lagos Mainland

Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities • Improve customer service experience, create engaged customers and facilitate organic growth • Take ownership of customers issues and follow problems through to resolution • Set a clear mission and deploy strategies focused towards that mission • Develop service procedures, policies and standards • Keep accurate records and document customer service actions and discussions • Analyse statistics and compile accurate reports • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment • Keep ahead of industry’s developments and apply best practices to areas of improvement • Control resources and utilise assets to achieve qualitative and quantitative targets.

QUALIFICATION Applicant must possess a minimum of National diploma or degree certificate in any related field. Professional qualification will be an added advantage.

HOW TO APPLY Qualified applicant should forward their names, phone number,qualification, location,age and position you are applying for to the HR through the phone number on this advert or forward your c.v/cover letter to our email hr.andcarrlogistics @ outlook.com

Our applications

Subscribe to our newsletters

afribaba.ng Nigeria is an online classified ads for individuals and professionals, new and used items, car-bike, local services, jobs...Search for the Local classified Ads, events near you at afribaba.ng and contact with the seller or the buyer free of charge and without registration.Post ads, events or sell your new or second hand items near you with a few clicks! It's simple, effective & 100% free and also on your mobile device.
Read more...