Hello,
I was wondering where is the warehouse G-W-5.
In case it is in france will it come with an AZERTY or a QWERY keyboard?

By Eduardo Feb-09/2018 04:02:46

A

Hello Eduardo, The G-W-5 is located in Czech ,it will send with QWERTY keyboard .

Q

Dear gearbest.com,
I am considering of buying a laptop that i saw on your website.
Xiaomi Notebook Air 13.3 - 8GB + 256GB + GEFORCE MX150 SILVER (Maybe with other VGA but i think it is not important now)
https://www.gearbest.com/laptops/pp_648196.html?wid=4
I have 2 questions about purchase process.
First of all, is it possible to write an invoice for my company? If it is possible where can i add the informations about it?
The other question is, I am living in Hungary so i want to order it to Hungary as well.
Shall i pay duty or the price + shipping cost contains everything?
I hope i can describe my problems clearly,
If you have any question do not hesitate to ask it.
Best regards,
peter

By Peter Czar Feb-07/2018 04:02:08

A

Hello Peter，

You could set the receiver name to your company.Then log in your GB account to download the invoice when the order is shipped out.

You can see the shipping cost and delivery time during the checkout.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html

Q

Will the New version be in g-w-4 warehouse? If Yes then when?

By Andrzej Feb-02/2018 11:02:33

A

Hello Andrzej,We ship everywhere in the world from the CN warehouse.

This item is not in stock in EU warehouse temporarily.Once it is back to our EU warehouse,we will update it on the website.Please keep an eye on our website.Thank you for your attention.

Q

Is this really the Air 13 in dark grey with Intel Core i7-8550U an MX150?
When will it be shipped exactly?

By Markus Feb-02/2018 10:02:46

A

Hello Markus，This item is 8GB+256GB+Intel Core i7-8550U in dark grey.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Hello
I am thinking that you made a mistake. There is now two new Xiaomi air 13 (2018) laptop in presale. But one from HK is with the i5 8550u which doesnt exist at all... do you mean i5 8250u ?
The second one from china is with de i7 8550u (that is correct) but is cheaper than the first one ?
Thank you

By DUPUIS Feb-02/2018 05:02:19

A

Hello DUPUIS，This item is i5-8550U.

They just in different warehouse.

Q

Hello. Which variant of the processor do you offer? in the headline you can read about i5-7200U. However, in the description, Is information about i5 6th generation. Will it be possible to buy air 13 with i5 8th generation in the near future in your G-W-4 warehouse?

This item is not in stock in EU warehouse temporarily.Once it is back to our EU warehouse,we will update it on the website.Please keep an eye on our website.Thank you for your attention.

Q

I have just ordered the item, when is an approximate time my item will be dispatched?
Thanks

By Jonathan Oct-26/2017 11:10:25

A

Hello Jonathan, This item in stock now, we can ship to you at once.

Q

After some time, really send the order, if I pay 08.11?

By Лопатин Егор Oct-07/2017 03:10:05

A

Hello Лопатин, We except ship this item between Oct 10 - Oct 12.

Q

Hello, do you have it on stock, or it is back-ordered?

By Clau Oct-04/2017 04:10:31

A

Hello Clau, This item in stock now.

Q

Dear gearbest.com,
I am considering of buying a laptop that i saw on your website.
Xiaomi Notebook Air 13.3 - 8GB + 256GB + GEFORCE MX150 SILVER (Maybe with other VGA but i think it is not important now)
https://www.gearbest.com/laptops/pp_648196.html?wid=4
I have 2 questions about purchase process.
First of all, is it possible to write an invoice for my company? If it is possible where can i add the informations about it?
The other question is, I am living in Hungary so i want to order it to Hungary as well.
Shall i pay duty or the price + shipping cost contains everything?
I hope i can describe my problems clearly,
If you have any question do not hesitate to ask it.
Best regards,
peter

By Peter Czar Feb-07/2018 04:02:08

A

Hello Peter，

You could set the receiver name to your company.Then log in your GB account to download the invoice when the order is shipped out.

You can see the shipping cost and delivery time during the checkout.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html

Q

Is the $989.00 in australian dollars?

By Paul Aug-02/2017 09:08:03

A

Hello Paul,

Thanks for your inquiry.

The item price is $989.99 USD.

Q

Hi, i am from Slovakia, what is the best way for shippin to not pay import tax?
Or could you please tell me when will this product avaible in some of the Europe Warehouse?

By Patrik Sep-20/2017 10:09:42

A

Hello Patrik,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

Could you send it as a gift? so I do not have to pay the tax in Brazil, thank you.

By Paulo Pessoa Sep-16/2017 03:09:19

A

Hello Paulo,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Do you deliver to Kazakhstan?
Just when I change the interface language to Russian the delivery to Kazakhstan becomes unavailable, and when the interface language in English the delivery is available for $ 15.98. Can I order delivery to Kazakhstan? Item: https://www.gearbest.com/laptops/pp_648196.html?wid=21

By Dauren Sep-12/2017 04:09:24

A

Hello Dauren, We can ship to your country.

Q

Hi, I am from India. Is it possible for you to mark it as gift and provide a lower value so that I pay lower taxes. Thanks

By Theone Sep-05/2017 12:09:07

A

Hello Theone,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Hello,
Eric from Belgium. Will I have to pay for customs clearance if the laptop comes from your Chinese Warehouse instead of Honk Kong.
I really don't want to have a bad surprise!
Thanks for letting me know in details.
Regards.

By Eric Dubuisson Sep-01/2017 07:09:18

A

Hello Eric,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Customer Reviews

Overall Customer Rating:

Pros:The price was very low when I bought it, and it\'s the fastest pc I had for a while. It can easily support Adobe premier pro and other big recent games so... For me is the best rapport price quality I foundEU adaptator was included with the PCCons:Nothing.. Or maybe the qwerty but I know it of course when I bought it.

Mar 14,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

krs

like a macbook

Pros:Everything is good on this notebook : the screen is amazing, as the speakers are, it\\\'s fast and you could run some recent games decently. - Premium quality, - Compact, - Amazing performance, - Better cooling than 940mx edition, - Long battery live, - Quick charging, - Fingerprint reader.Cons:First of all, chargers cable is pretty short in my opinion and worst of all - that cable is not attachable, it\\\'s fixed, so you can not change it. It would be awesome to get multi-levels of keyboard light, not just on and off. And backlight on some buttons are not perfectly even, you get a bit of light leakage on some buttons looking from the angel. Still, better than nothing.

Pros:very well build, premium lookvery competitive configuration for the pricevery nice package and all the content, well packed for shipping (you should not be afraid)incredible screen very bright and beautiful coloursCons:it comes with Chinese windows home edition, need to reinstall the same edition and it will automatically activate based on that licence and it will show like in the latest pic.

So nice to package because is too small Xiaomi mi air 13 is a very nice PCCons:You need to format the PC because the main language is Chinese. The keybord is an english keyboard. The plug is english plug, and i\'m from Portugal, so i need to buy and adaptator

Mar 10,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Labeo7

Very good notebook

Pros:1) very high quality housing 2) excellent sound 3) very good bright display 4) very good system startup speed 5) small dimensions and thicknessCons:1) battery life less than declared (about 4 h) 2) PgUp and PgDn keys tightly packed 3) plug of power supply is loose-fitting

Pros:hardware is great, the design is very pretty all in metal, the keyboard is perfect with ligh, the screen is high definition, in summary is an excellent machineCons:none, the relation price/product is amazing.

Pros:The price was very low when I bought it, and it\'s the fastest pc I had for a while. It can easily support Adobe premier pro and other big recent games so... For me is the best rapport price quality I foundEU adaptator was included with the PC

Cons:Nothing.. Or maybe the qwerty but I know it of course when I bought it.

Mar 14,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

krs

like a macbook

Pros:Everything is good on this notebook : the screen is amazing, as the speakers are, it\\\'s fast and you could run some recent games decently. - Premium quality, - Compact, - Amazing performance, - Better cooling than 940mx edition, - Long battery live, - Quick charging, - Fingerprint reader.

Cons:First of all, chargers cable is pretty short in my opinion and worst of all - that cable is not attachable, it\\\'s fixed, so you can not change it. It would be awesome to get multi-levels of keyboard light, not just on and off. And backlight on some buttons are not perfectly even, you get a bit of light leakage on some buttons looking from the angel. Still, better than nothing.

Pros:very well build, premium lookvery competitive configuration for the pricevery nice package and all the content, well packed for shipping (you should not be afraid)incredible screen very bright and beautiful colours

Cons:it comes with Chinese windows home edition, need to reinstall the same edition and it will automatically activate based on that licence and it will show like in the latest pic.

Mar 12,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Xiaomi Mi Air 13.3

Best PC

Pros:Slim, beautifull, small, quickly, very nice image.

So nice to package because is too small Xiaomi mi air 13 is a very nice PC

Cons:You need to format the PC because the main language is Chinese. The keybord is an english keyboard. The plug is english plug, and i\'m from Portugal, so i need to buy and adaptator

Mar 10,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Labeo7

Very good notebook

Pros:1) very high quality housing 2) excellent sound 3) very good bright display 4) very good system startup speed 5) small dimensions and thickness

Cons:1) battery life less than declared (about 4 h) 2) PgUp and PgDn keys tightly packed 3) plug of power supply is loose-fitting

Mar 09,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Eugene

Xzed

Pros:1. Цена 2. Металлический 3. Хороший звук 4. Отличный экран

1. Price 2. Metal 3. Good sound 4. Great screen

.

Cons:1. нету русской клавиатуры 1. no Russian keyboard

Mar 08,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Alex

The best price/quality ratio for a notebook.

Pros:Everything is good on this notebook : the screen is amazing, as the speakers are, it\'s fast and you could run some recent games decently.

Cons:Unilingual chinese version of Windows, you will have to reinstall a full version... but\'s it\'s easy to do!

Pros:Everything is good on this notebook : the screen is amazing, as the speakers are, it\\\'s fast and you could run some recent games decently. - Premium quality, - Compact, - Amazing performance, - Better cooling than 940mx edition, - Long battery live, - Quick charging, - Fingerprint reader.

Cons:First of all, chargers cable is pretty short in my opinion and worst of all - that cable is not attachable, it\\\'s fixed, so you can not change it. It would be awesome to get multi-levels of keyboard light, not just on and off. And backlight on some buttons are not perfectly even, you get a bit of light leakage on some buttons looking from the angel. Still, better than nothing.

Pros:It\'s the very best (or even more) that you can get for this really reasonable price. Xiaomi Air 13 not only looks like high end product but it really is one. It is light, very slim, silent and really good looking. Display is very sharp and shows juicy colors. Keyboard is very comfortable and there is big trackpad with hidden buttons and fingerprint reader. It is booting so fast that you don\'t even have time to remind your password. I would recommend it to anyone who\'s looking for excellent but not very expensive laptop.

Cons:If I have to be picky I would say that battery life could be a little better and the trackpad could be less slippery and shiny because it quickly collects fingerprints. But lest be honest - these are not disadvantages that should discourage anyone from buying this computer.

Feb 19,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Vytautas

Xiaomi Air 13 laptop

Pros:fast delivery, from europe warehouse, no customs fee. everything went very fast and well excelence quality nice look working perfect, very fast as I hoped It came in chinese, that was a little hard to setup first time. after that I decide to rewrite OS with my Win10 and the CD key was warking fine with english os good sound

Cons:a little bit weak battery

Feb 19,2018

Is this helpful?Yes (1)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

José Mota

Great product!

Pros:Beautiful design and fly speed. I love it! Comfortable keys. The product came in a great package, There is nothing to complain about the Xiaomi Notebook Air 13.3. The video card works fine for most games. It was a nice buying experience.

Cons:Heats up a lot and the Chinese Windows: A new instalation + Key is needed. But it\'s nothing serious.

Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0.52%

23.78%

69.62%

5.87%

25.63

Spain, United Kingdom, Italy, Germany, France & Portugal

1.58%

35.8%

56.84%

5.57%

26.39

Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic

5.59%

24.44%

55.84%

13.00%

27

Russia

0%

0.04%

64.94%

30.02%

39.53

Japan, Korea

0%

21.30%

68.80%

9.66%

23

Brazil

0%

0%

23.91%

72.09%

38.6

Turkey

0.06%

61.80%

37.68%

0.45%

23.52

Thailand, Singapore & Malaysia

0%

18.38%

54.27%

25.34%

19.03

Other countries

0.7%

38.79%

47.94%

8.56%

23.57

Priority Line

United States

0.43%

33.18%

65.07%

0.5%

16.43

Spain, United Kingdom, Italy, Germany, France & Portugal

2.55%

18.21%

35.65%

34.27%

26.31

Russia

0%

0%

32.6%

65.4%

36.07

Brazil

0%

0.26%

41.22%

58.17%

36.67

Turkey

0.1%

51.37%

47%

0.47%

14.47

Australia

7.67%

86.60%

5.68%

0%

11

Korea

35.54%

44.45%

19.32%

0%

11.65

Japan

95.80%

2.09%

0%

0%

6.84

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8.45

Other countries

22.33%

30.8%

27.62%

17.64%

18.65

Expedited Shipping

ALL countries(EMS)

3.8%

46.8%

26%

15%

14.8

ALL countries(DHL)

65.8%

25.75%

3.86%

0.37%

6.72

GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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Your Name:

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(please include country code)

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Company Name:

Detailed Inquiry Information:

*Please let us know as much as possible about your inquiry so that we can assist you with your specific needs. We are always happy to help wherever possible.

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Available shipping methods:

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

72 Hour Price Protection Program

At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

Price Disclaimer

Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.