Using their iPhone, citizens can select the type of issue to report, take a photo, geo-locate the issue via GPS or map, add comments, and send their report directly to the appropriate bureau for resolution. Once submitted, citizens will receive updates directly to their iPhone regarding the status of their issue(s).

Not only is this a great example of the City embracing technology to open channels for collaborating with its community—it’s also an example of inter-departmental collaboration, as well. Because building the app meant getting cooperation from the Bureau of Technology Services, Portland Bureau of Transportation, Portland Parks and Recreation and the Office of Neighborhood Involvement.

Citizen Reports is free. And it’s currently available in the App Store. Once folks start using it, the City will entertain ideas for additional services and other mobile platforms. So it’s up to all of you iPhone users to set a good example and push the City forward. So that our Android and Blackberry friends get some similar functionality.

1. Why should the city pay to outsource something they can build in-house?
2. Why should the city pay to outsource something they can build in-house?
3. Because the iPhone has 99.4% of the smartphone app market?

Rather than a pissing war over mobile platforms, I want to know what the app does that couldn’t have been done by a website. A simple website should be able to provide these same functions (and a more sophisticated one could include things like geolocation), without being a solution locked into one brand of mobile device.

And odds are that website could’ve been used by anyone sitting at a computer as well.

1. They have people in house already, that obviously know how to build iPhone apps and/or knows Cocoa, why would the tax payers want to pay that guy(s) to sit around and do nothing?

2. Not sure, but why would it matter? They needed a custom solution obviously. They also probably wanted to streamline it for their city and not have a middle man to have to deal with. I can think of a ton of reasons why they wouldn’t use that.

3. Cause it has over 99% of smartphone app market and plus they said they are working on an android version too. So, what, that gets 99.8%?

@Andy- why should cities be in the business of mobile application development? Not exactly the city’s charter, I suspect. Just like I don’t want the city doing lots of things like selling me a microwave, doing my banking or pumping my gas.

@JohnDoe and at Anyd- In the US, the iPhone has a 22% market share for smartphones. RIM has 41%, Android is closing in on 10%.

According to @MayorSamAdams, a Droid app will be available by end of Feb. Aaron Hockley’s comment is spot-on though. Why not a website? It’s device-agnostic, probably more cost-effective to develop & maintain and it would open up access for more citizens instead of limiting it to those with iPhones

Yes, I’m very familiar with the geolocation API, and there’s a lot you can do now with HTML5, and I’m not even saying there *shouldn’t* be a web based solution, but there’s still a lot you can’t do with web apps than you can with native apps.

For example, the geolocation API isn’t very accurate, you can’t drop a pin or use the maps like you can in a native app, and you can’t access content on the phone for things like pictures or your address book.

Why when I read this tug-job do I just hear a commercial in my mind “Want to be even more of an elitist, self-centered, Portland civility douchebag? There’s an app for that!”. Is it just because it’s all about the whitest, elitist, most self-centered consumerist toy from a company who makes that it’s branding strategy? Or is it because back in the real world we see yet again how a Portland cop can shoot an obviously unarmed Aaron M. Campbell in the back, killing him, have a Portland grand jury let him walk free, and the tweeting (elitist, white, self-centered) Mayor can only say he hopes the grand jury report is publicly released without nary a peep in the Portland Facebook or Twitter crowd? And then there is the case of Delease Carter in N. Portland, wantonly attacked by Portland’s “finest” for no reason. Except of course, that the elitist, overwhelmingly white, pathologically self-centered, Portland population, for whom this “iDontLikeYouSoIComplain” app is expressly designed, actually kind of prefer their police that way. After all, isn’t the tech geek argument that the hipster social media has the power to right wrongs? Don’t see that too much of that in this app or in Portland.

Supersweet. Yet another shining example of how our fair city makes everyone into a complete ass.

So, without further ado:

1. Laziness is the single largest factor when hiring someone to do a job that one can do themselves. So someone somewhere is actually pissed off that the city wasn’t lazy here and figured it all out by themselves? Wow. Really?

2. Someone’s actually complaining that there isn’t a BlackBerry or Android version within seconds of the iPhone app? C’mon. It’s only a matter of time. Apple made the word “app” a household term – there’s more glory and back-patting in an iPhone app than anything else right now. I don’t even own an iPhone anymore (did my 2 years w/AT&T thank you very much) and I’m not whining about it. BlackBerry and Android development isn’t press worthy, simple as that. Who launches something like this and says “WOW! Now on BlackBerry!”? No one.

3. The city isn’t responsible for pumping your gas, that’s a state thing.

4. I’m mortified that I’m reading comments on a tech blog that actually think the iPhone has anywhere near 90%-99% market share. Oh wait, maybe that little bit of dreaming and b.s. is why the city built it in-house – obviously a few folks in the Portland tech arena (and media for that matter) need to brush up on sales figures.

5. Yep, it should have just been a fancy mobile-friendly website. Hopefully someday it will be.

It’s practically a non-event to technologists, this whole Portland iPhone App bit. It’s all stuff we can already do with our phones anyway. The city wanted to make something simple for people who require that sort of thing – i.e. the 99% of the population that doesn’t read this or any other tech blog – you know, the people that actually make a product successful by buying it vs. the folks that sit around and talk about them all day.