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I forgot my password!

1. Click on "Forgot Your Password" right next to the "Login" Button
2. Enter login or E-Mail and click send. Your account info will be sent to you by E-Mail.
3. A code to reset your password and your registration information has just been sent to your e-mail address. Please check your email. Note that the reset code is re-generated on each request. Also please check your spam folder if you did not receive it.

How can I cancel or change my order?Due to the speed at which orders are processed, orders cannot and will not be changed or canceled via e-mail. If you have noticed an issue with your order after it has been Accepted by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.
After an order is submitted through Trainworld.com , you may check the order Status on your Trainworld.com Account. You have the option to Cancel an order from your account, but only if the Status reads "Accepted" If you log onto your account and the order Status reads Processing or Completed, your order cannot be Canceled.

Simply follow the directions below to cancel your order if and only if your status is still accepted.
1. Log Into your account.
2. Click on My Account on the top right hand side of the screen.
3. Click on the order number you would like to edit.
4. Make sure the Order Status still reads Accepted
5. If and only if the order status still reads accepted you can click cancel on the right hand side of the screen. Please submit the reason why you are cancelling the order.

Lionel Fastrack Remote Sets
1. Make sure you have good AAA Batteries in the remote
2. Did you put the batteries in correctly + and -
If the battery cover is removed, ensure the batteries are fully seated in the
battery compartment
3. Make sure the power supply is plugged into the track. Make sure the light on
the track lights up. Ensure the outlet the power supply is plugged into functions
properly (not controlled by an on/off switch in the off position)
4. Is the train in sleep mode? Did you leave the power supply plug in when
you’re not using it? Reset sleep mode by unplugging the power, wait 20 seconds
and then replug the power supply.
(this is a function of the remote turning off and the train just stopping. The
remote needs to be cycled off/on, not the loco)
5. Make sure all your track is pushed in together and the connections are tight
together.
6. Are all the wheels of the train on the track? Make sure they are on, or the
engine will not move!
7. It’s possible that you may have a bad piece of track. If this is the
case, the engine will stop at the same location. Replace that piece of
track or try turning the track around or putting it in another location to see
if the problem continues. There is also a quick video that shows folks how to
correct a piece of track not getting power! This takes all of 2 seconds to do
it, https://www.youtube.com/watch?v=AH27b0hmkdI

8. If you added on extra track or accessories you may need a bigger power supply!

N-HO-ON30-G DC Sets
1. Make sure the transformer has power.
2. Usually you should be connecting the wire to the DC variable output.
3. Make sure all your track is pushed in together and the connections are tight
together
4. If your transformer has an indicator light, make sure it is on
5. Make sure the wire to the transformer is also connected to the track.
6. Are all the wheels of the train on the track? Make sure they are or the
engine will not move!