Our responsibility to you 31 We accept responsibility if you are injured or die as a result of our negligence. We will not limit this responsibility. 32 Unfortunately, we cannot guarantee that the service or the equipment we provide will never be faulty. 33 Unless the service terms say otherwise, we have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected because you have used the service or equipment we provide for business. 34 Except as described in paragraph 30, we will not pay you more than £10,000 in compensation (even if we have been negligent) in any 12-month period unless the service terms say otherwise. 35 Nothing in paragraphs 30 to 33 affects your legal rights relating to equipment which is faulty or has been described wrongly.Matters beyond our reasonable control 36 Sometimes we may not be able to do what we have agreed because of something beyond our reasonable control. In these cases, we do not accept responsibility for not providing you with your chosen communications services.

Re: T+C's relating to refunds for loss of service-- where are they??

Hi Oldjim,thanks for that. I had already perused the "legal" bits and thought ermmm nothing specified. My query relates to a recent loss of service over a 32 day period (now fixed thanks to BR OR) which resulted in a monthly rebate (part rebate) for the next 3 months. It just seemed an odd way to deal with customers. Ian