I have been taking care of a terminally ill older gentleman…

Customer Question

I have been taking care...

I have been taking care of a terminally ill older gentleman for 8 years now and am his Power of Attorney for both his medical and financial matters. He is a diabetic of 40 years, who lost one leg 9 years ago when I helped him get onto ODSP. He had to have a quadruple bypass a couple years later. Seven years ago he had to go onto dialysis. Four years ago he fell and broke both hips and while recuperating in the hospital, his wife took a lover and they broke up and she took the kids and moved off with the boyfriend. Just this past December he got an infection in the foot of his good leg which led to having to have it amputated as well making him a double amputee and necessitating a move to a nursing home in order to care for him as I was unable to. I have had him in apartments with home care for the past 4 years using Rogers for his internet/email needs but that had to be cancelled in February. I bought him a laptop for Fathers Day and have been trying to figure out what his password ***** his Facebook is ever since his home computer that he had it on would not let him back into his Facebook account because his email account***@******.*** is no longer active and he cannot remember what his password ***** After the breakup with his wife he had a lot of trouble seeing or hearing from his kids and as he last talked to them in August 2014 before being hospitalized and having to move and then being hospitalized again and then being put in a nursing home. His wife would not let them talk to him but he could communicate with his one son because they were "friends" on Facebook. Once he forgot the password, he lost all communication with his kids as the wife moved around September of last year and is off the grid so to speak. I am so sorry to dump all this on you but ultimately the reason I wanted you to have all the background information is that according to his doctors, this is probably Alex's last Father's Day and if he could just recover his account somehow, it would mean the world to him - a dying man's last wish so to speak. I set him up on Facebook years ago but he only used it to keep in touch with his kids. As I am his Power of Attorney for all his affairs, I have all relevant socioeconomic information but if necessary, as I am going to visit him today for Father's Day, which has always been the most important day of the year to him and I know he will be suicidally depressed because he cannot communicate with his kids, he and I can reconnect with you then if you cannot do anything for me now. Please get right back to me with an idea of what can be done. Surely, thousands of people change their email providers and forget their passwords and don't have to lose their Facebook accounts because of it. The telephone number attached to the account is also not valid because we had to cancel the whole Rogers cable, phone, internet package. I can give you any information on Alex. Please let me know...

Submitted: 2 years ago.Category: Computer

Show More

Show Less

Ask Your Own Computer Question

Share this conversation

Customer reply replied 2 years ago

I have just been advised that you people are not in any way related to the Facebook organization which is where I went in my search for the answer to this question and are most likely the only people that can help me with this query. Therefore, I wish to withdraw my question and do not expect to see any charges on my credit card AT ALL. If I do I will contact the Better Business Bureau for misrepresentation, etc. and have the charges refused at my Mastercard office. Please respect my wishes on this matter. Wendy Beards

Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Verified

Hi Wendy, my name is ***** ***** I wanted to respond to your question. I also seen your second reply, and will get to that as well. To start with, Facebook has close to a billion user and business accounts / pages to deal with. They do not offer live help. Also, you cannot contact facebook directly and show them a copy of your id, or other data and prove your an account owner. ( just like every other major online platform , google, yahoo, outlook.com ) With that being said, I can help you to recovery control of the account mentioned. Do you want to try working together? Or would you rather use the refund link below and seek help elsewhere. http://ww2.justanswer.com/help/how-can-i-request-refund I look forward to hearing from you. Dustin S.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

I have not used my computer for at least a year! I am not computer savvy at all. Just tried to log in with different passwords and none would work. Th message they gave me was to try Accountlive.come/Password/reset … read more

I have a simple question. I have the ATT.net system which is actually a Yahoo. on my home page, I have a red circle with a white examination mark next to the mail icon. I can't fine any explanation of what that means. Can you explain? Please … read more

Printer jam canon mg6820 JA: What kind of computer or device are you printing from? Customer: Canon MG 6820 JA: How long has this been going on with your MG6820? Customer: Right now JA: When did you l… read more

google will not accept my new password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: phillips asl2 JA: How long has this been going on with your computer? W… read more

My direct service has been interrupted because we are trying to get straightened back out with yall since my husband just recently returned to work after having emergency open heart surgery and had a … read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.