Why hasn't my tracking code updated?

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!

If more than 14 business days have passed since your package shipped and you still haven't seen any updates, please contact ipsyCare for assistance.