• Researched and classified client org charts, linking subsidiaries to their appropriate parent companies in order to assure data accuracy in English, Spanish, French, and Portuguese.

• Updated the Customer Registry Database (ODM), which helped various divisions within Cisco negotiate product prices and discounts for clients, which fostered better relationships and more business for Cisco.

• Took on several managerial tasks

o Auditing employee work for accuracy after a record 2 months of employment utilizing the Cisco auditing tool

o Leading a team of 2 members by: analyzing work load, distributing assignments, making sure all work was completed and resolving all issues fairly and efficiently.

• Utilized the BMC Remedy tool adeptly to open and resolve cases for Cisco employees by addressing each case, verifying if the request followed Business Intelligence Data Services (BIDS) Customer Registry (CR) business rules, and deciding the best course of action.

• Defined goals and requirements as well as implemented continuous improvement methods.

• Met and exceeded performance goals daily, then proceeded to assist co-workers with their workload.

• Trained in several Cisco application tools:

o ODM: Cisco Customer Registry Database.

o Vertical Markets Tool: Researching and classifying the main product or service of each client