Description

The free Fitbit app is designed to work with Fitbit activity trackers and smart scales.

GET ACTIVE. EAT BETTER. MANAGE WEIGHT. SLEEP BETTER.

- Wirelessly SYNC your Blaze, Alta, Alta HR, Charge 2, Flex 2, Surge, Charge HR, Charge, Flex, Aria, One or Zip tracker with your Android device. - Track your DAILY GOALS and progress over time for STEPS, DISTANCE, CALORIES BURNED and more- Use GPS to track your RUNS, WALKS & HIKES- LOG ACTIVITIES like YOGA and WORKOUTS to keep you on track- LOG FOOD to see how many CALORIES you consume each day, and manage your WEIGHT over time- COMPETE with FRIENDS with daily or weekly CHALLENGES and compare stats- ALL DAY HEART RATE TRACKING with Fitbit Surge and Charge HR

Learn more about Fitbit activity trackers and smart scales at www.fitbit.comSee list of supported devices at www.fitbit.com/devices

My review

Review from antony v

antony v

Galaxy s2 fk23 syncing great Syncing works great on my rooted fk23 build gs2. Guess you need jellybean for this most likely. Great job fitbit. P. S. The device holds over a days worth of data. So coming home past midnight doesn't mean you will lose your progress.

Reviews

4.0

300,295 total

5 153,720

4 68,037

3 26,547

2 18,095

1 33,896

Ian Doyle

I actually love fitbit, and was going to upgrade. However I hate any app that feel they can take you personal info without permission and without any valid reason... i.e. they forces you to provide your location just to sync.. I share my location when I need to, not at the developers pleasure... more and more companies feel entitled to your data. I would opt in if asked... and I am happy to share my location when it is for valid reasons.... for example Google known how often I go to the loo... and ask me to rate the experience... love Google and CHOOSE to share my data...

marc gentilcore

As of this morning the Fitbit app keeps telling me invalid email or password. I know both are correct because I was able to log into the website with the same credentials and had no problem. Something must be wrong with the app itself. Was working just fine all this time until now. Please fix this!

Luis Pardo

I wouldnt recommend this product for anyone. I bought one and the customer sevice sucks.. and my blaze broke in less then a year. They told me I could upgrade with 50 percent off since I was having so much problems. Come to find out you can't upgrade to what you want. Only what they want to give you, which is old hardware. Don't waste your time with there products

e-Legal Canadian

Screw you Fitbit. Every time you do an "upgrade" it causes syncing issues. Don't you ever get tired of telling people to go to the troubleshooting guide to fix a problem that you caused? You know that there is a problem, so FIX IT, instead of just trying to pass the blame onto your customers, like they're idiots or something. FYI, nothing in your troubleshooting guide ever fixes the issues that your upgrades cause.

Lorne Higginson

Fed up with the Fitbit app. It keeps getting worse. I sync regularly. There are missing sleep and heart rate entries. Why does it need to sync before it knows what day it is? Why does a sync immediately following a sync take just as long? Allow a sync schedule. All day sync uses 50 plus percent of battery. Tell the user what you are syncing. Prioritize sync to the summary data on the home screen. Allow users to sync data for a particular area of the app. How hard is it to add some of these features? I think you need to hire a new Android development team.

Magnus Barber

The app has always been slow. Bluetooth sync has been slow and flaky compared to my old Pebble watch. However, after the last few updates, sync has become so bad it will basically never sync when I want/need it to. I just have to leave it and hope that at some point it will eventually sync. 3 days since the last sync at this point. Truly awful experience. Getting close to abandoning the whole platform.

User reviews

Ian Doyle October 12, 2017

I actually love fitbit, and was going to upgrade. However I hate any app that feel they can take you personal info without permission and without any valid reason... i.e. they forces you to provide your location just to sync.. I share my location when I need to, not at the developers pleasure... more and more companies feel entitled to your data. I would opt in if asked... and I am happy to share my location when it is for valid reasons.... for example Google known how often I go to the loo... and ask me to rate the experience... love Google and CHOOSE to share my data...

As of this morning the Fitbit app keeps telling me invalid email or password. I know both are correct because I was able to log into the website with the same credentials and had no problem. Something must be wrong with the app itself. Was working just fine all this time until now. Please fix this!

I wouldnt recommend this product for anyone. I bought one and the customer sevice sucks.. and my blaze broke in less then a year. They told me I could upgrade with 50 percent off since I was having so much problems. Come to find out you can't upgrade to what you want. Only what they want to give you, which is old hardware. Don't waste your time with there products

Hi Luis - We're sorry to hear about your experience. We suggest to update your case at contact.fitbit.com and we'll see what option we can offer you. ~ Fitbit Support

e-Legal Canadian October 16, 2017

Screw you Fitbit. Every time you do an "upgrade" it causes syncing issues. Don't you ever get tired of telling people to go to the troubleshooting guide to fix a problem that you caused? You know that there is a problem, so FIX IT, instead of just trying to pass the blame onto your customers, like they're idiots or something. FYI, nothing in your troubleshooting guide ever fixes the issues that your upgrades cause.

Fed up with the Fitbit app. It keeps getting worse. I sync regularly. There are missing sleep and heart rate entries. Why does it need to sync before it knows what day it is? Why does a sync immediately following a sync take just as long? Allow a sync schedule. All day sync uses 50 plus percent of battery. Tell the user what you are syncing. Prioritize sync to the summary data on the home screen. Allow users to sync data for a particular area of the app. How hard is it to add some of these features? I think you need to hire a new Android development team.

The app has always been slow. Bluetooth sync has been slow and flaky compared to my old Pebble watch. However, after the last few updates, sync has become so bad it will basically never sync when I want/need it to. I just have to leave it and hope that at some point it will eventually sync. 3 days since the last sync at this point. Truly awful experience. Getting close to abandoning the whole platform.

Hi Magnus - Let's work on this. Make sure that you're using a supported device (fitbit.com/devices) to have all the features fully functional. These syncing tips may help: http://bit.ly/2b1IiaH. Need further assistance? Reach out to us at contact.fitbit.com. We'll be happy to take a closer look. ~Fitbit Support

Wendy Sunstrider October 11, 2017

I loved the fitbit. I tried other activity bands and i can say this was the best of them. Sleep tracker highly accurate similar to medical actigraphy devices, auto HR monitoring, calories etc. Now it does nothing. It doesn't sync for days so some data is lost and trying to pair it rarely works. This is my second fitbit, i upgraded to blaze from the HR2 after the battery started lasting 2 days or less and would not sync... just like with this now... both have become useless after around 10 months of use. I'm not sure if its the app or the fitbit itself... two bad in a row :/

The app by itself is very good and the Fitbit devices by themselves are very good, however, BEFORE BUYING OR DOWNLOADING THIS APP PLEASE CHECK IF YOUR PHONE IS COMPATIBLE WITH THEIR PRODUCTS. I bought my Fitbit in April 2017 and for first 3 month it was working perfectly only couple month ago I was experiencing issues with the syncing and after contacting fitbit found out that my phone is not compatible with their devices. I know it is silly that I didn't checked it before I bought it, but because there was no obvious warnings that the devices might not be compatible with all mobile phones I did not though of checking it. I have HTC One a9. I am deleting this app and have returned my Fitbit successfully.

I have the Alta and charge 2 and have really enjoyed the upgrade to the charge 2. I like that I can see my sleep patterns. I have figured out how to work the running portion. The one thing I wish I could do was add a label for my alarm. I don't care to see the time as I would generally already know the time. I would rather want to see what my alarm is for. I also wish that I could sync each watch separately. My son has my Alta and when I sync my charge 2 it syncs to the Alta.

Lot of work needs to be done. 1. HRM error between 2-25 BPM wrt polar chest strap data 2. HR sync lags at times and there is no average BPM data display for the day. It records either rest data, exercise avg., Or HR zones 4. Some how the peak HR data never logged during HIIT. Band says148BPM; app has no mention

So the Mobile Tracker function has been deleted or is the way it's setup changed if even there?? I don't always remember my wrist mounted tracker and would like to just track my steps at work. Bring this ability back please.

Hi Cory - Thanks for reaching out. To track your walk using the Fitbit app, you can use the Mobile Run feature. For instructions, see: http://help.fitbit.com/articles/en_US/Help_article/2099#StartAndStop. Reach out to us at contact.fitbit.com if you have questions. ~Fitbit Support

A Grinch October 10, 2017

Great customer service, fantastic warranty that the company honours. I don't know what is wrong with it now but I fully charged and it still tells me it is not charged? For some unknown reason it went from battery lasting an average of 5or 6 days down to 3 days with a full charge? I don't understand why every couple of months an update makes the app worse? I am considering going back to one of last year's updates before you started messing with our sleep app

'Would be' good. I ALWAYS have trouble synchronising my surge to my phone. This is my biggest gripe with the system, surely it's not that difficult to make it work developers!? - Still failing to sync, 18 miserable months after writing my original review :(

Received Fitbit Blaze for my birthday. The device itself seems fantastically constructed- very nice. However, the device and/or app will not allow notifications to my phone. Samsung S8+ running version 7.1, for reference. Have tried every step from their troubleshooting board - a half a dozen times. No texts, calls, emails, or notifications from any other apps. It simply does not work, in my experience.

The sleep log elements are very poor. A modestly able school pupil could make a better job of it. It is easy to make mistakes logging sleep and wake up times and seemingly impossible to correct them making the whole thing nonsense. in other respects I think it is quite good. Given up as it has not synchronised for nearly a month. Trash can I'm afraid is the next destination.

Hi Charles - We appreciate the feedback. When sleep tracking, kindly follow the instructions provided here: http://fitbit.link/2aIGYee. Additionally, we recommend checking out this article for more on sleep tracking: http://fitbit.link/2aWKEIW. For further assistance, we can be reached at contact.fitbit.com. ~Fitbit Support

Hannah Bradford October 9, 2017

I like the app. Syncing can be frustrating after recharging device. One function that would be nice is to be able to program the quick view function for time frames rather than on or off. I have woken myself up multiple times because my fitbit screen came on. Just a thought.

I have had 2 Fitbit charge HRs and now just spent a day and a half trying to get the new Ionic to work properly. Never had so much trouble with Bluetooth devices. Read reviews about how messed up it is to set up and sync I'm done. I wish it worked

Hi Brian - We're sorry to hear about your experience. Please try these steps to set up and get started with your Fitbit Ionic: http://help.fitbit.com/articles/en_US/Help_article/1873. If you need further help, you can always reach out to us at contact.fitbit.com. We'll be happy to take a closer look.~Fitbit Support

Ashley Lancaster October 12, 2017

I loved oy up until the last month. It will all of a sudden say it is not able to sync for 2 days. The last week I have tried to get it to sync and it hasnt. I uninstalled and re installed 4 times. All after sining in and out 5 times and turning in and off my Bluetooth. I completely deleted my fit bit and now it wont even let me reset it up. Not to happy right now.

Hi Ashley - Thanks for trying a fix. Please confirm if these are the set up requirements you've checked out and the troubleshooting tips you've followed: http://help.fitbit.com/articles/en_US/Help_article/1872. If so, kindly reach out to us at contact.fitbit.com. We'll be happy to take a closer look.~Fitbit Support

October 10, 2017

It used to work perfectly. I used to check my activity and it would sync automatically. Now all of a sudden it says 0 steps and it fails to sync to get updated information . I tried every troubleshoot out there and it is not helping. I just want to get accurate information for my training. My Fitbit is basically useless now

Overall fitbit is monitoring good. Only thing it lags is that it has only limied watch faces. Also notifications should activate the screen rather that lifting the arm to see it. An always on display (Amoled) can be introduced in the next Blaze version. What ever I mentioned here is to improve, I am loving it.

I should not have to unpair my Fitbit DAILY to make it sync. Fitbit hardwear is great, software, can't believe how bad it is. Uninstall, reinstall, turn bluetooth off and on, unpair device, delete device from account, add device back on. Keep repeating until it finally syncs. Every day. Until they fix it with a new update, which may or may not work.

It was fantastic but it stopped syncing with Galaxy 7. Tried the forum suggestions and nothing worked. Reset and starting like new didn't resolve it. I did some investigations and traced my issue to the Bluetooth connection the answer was out there it just took time to find.

It was great till this last update & now it won't sync my steps or sleep or anythong from my fit bit charge hr! & it worked just fine before the update!It's very frustrating! I use it everyday & now there are problems!

Hi Rukesh - Let us help. To successfully sync your Fitbit tracker's data, please ensure that you're meeting the requirements and follow the other sync troubleshooting tips here: http://fitbit.link/27CG6xN. If everything is met and followed and the issue remains, feel free to get in touch with us at contact.fitbit.com. ~Fitbit Support

Joyce Jackson October 9, 2017

For 18 months I LOVED this app and my Blaze. My fitness data was synced to my phone and I got notifications from my phone's apps. It was GREAT. Then about a month ago, the Blaze spontaneously reset. After that it refused to sync with my phone AND it displayed the wrong time. I followed all the suggestions from the Fitbit community and the Fitbit help. I've tried every permutation of restarting the Blaze with restarting the phone. I've logged out of the app and back in. I've tried telling the app to "replace" the Blaze with the same unit I've had for 18 months. The app immediately recognized it, but then wouldn't accept the 4 digit pairing code the Blaze displayed. When I called for support, I was told that my Moto X Pure isn't supported and they sent me a USB dongle!!! This is NOT an acceptable resolution! I didn't spend all that money for a device that only syncs on one stationary computer, ESPECIALLY since it worked fine with my phone for 18 months. Syncing with the dongle on the computer STILL requires multiple attempts. What happened to your software?? Update: They've fixed the software. It still sometimes takes a while for my Blaze to sync with the phone. However all my functionality works again!

Hi Cameron - Let us help. Please ensure that you're meeting our syncing requirements and follow our troubleshooting here: http://bit.ly/27CG6xN. If it's a no go, get in touch with us at contact.fitbit.com and we'll have this looked into. ~Fitbit Support

Sarah Speight October 10, 2017

The app is alright, but I would like some more challenge options! I do intense HIIT workouts and burn calories, but I also have a desk job and I don't always get a ton of steps. So it would be nice to have some challenges that aren't step based, maybe most active minutes, furthest distance in one day/week. I can sync my Endomondo app and they have those challenges, but I would prefer to just use one app.

Hi Kozie ~ We're sorry to hear about your syncing issue. Please try these tips outlined here: http://bit.ly/1sjp0Es. Should you need further assistance, get in touch with us at https://contact.fitbit.com. ~ Fitbit Support

Adam Wright October 15, 2017

Please improve MACRO calculator. Right now it only shows percentage. FitBit needs to get with it, lots of people are basing their plan on counting macros and not calories. This is hard to do in the app because it doesn't give you counter for each macro group and allow you to set targets. Using other apps until Fitbit gets with the program. Hoping it will be soon because I otherwise like the Fitbit app.

Fitbit Blaze : Complete waste of time trying to sync with Windows 10 so stopped trying a long time ago. Complete waste of time trying to sync multiple devices correctly (Charge and Blaze), so did away with perfectly working Charge. Mapped Exercise disappear to become mere 'Walks'. Tracker not found on Android devices (Samsung Galaxy S8 and Google Pixel C) for so long now, I can't remember. Sync works every time with my iPod. My Aria scales sync every time. Essential and basic functionality completely and utterly useless and is met with support messages straight from a broken record. If I didn't have the iPod, tracking and sync with My Fitness Pal would be rendered useless and my Blaze pointless. Do you care about fixing an obvious MAJOR issue?

Recent update has taken away the notification function. Have to resync several times a day now. Have to repair just as many times. Forcing closed the app. Restarting phone. Never had an issue before this most recent update. Of the notifications work then it stops syncing properly. If it syncs properly the notifications do not work. Will go to 5 stars when this issue is corrected. Loved the app and it's features until now. It has become a useless piece of technology for me at this point.

Hi Lisa - Thanks for trying a fix beforehand. Please ensure that these were the steps you've followed in receiving notifications: http://bit.ly/2bghpji. And these are the sync troubleshoots you can follow: http://fitbit.link/2b1IiaH. Need further help? Reach us at contact.fitbit.com. We'll take a closer look. ~Fitbit Support

Dave Broom October 9, 2017

I really do love my Fitbit. it's had a major impact on my life, so much so that I couldn't go without it. But I'm wondering if there's going to be any new challenges and Adventure races coming out? One of my best motivators is pushing myself and seeing how I compared to my other Fitbit friends. I just wish there was some new group challenges added. Are there any plans for things like that sometime soon?

Hi Christina - Let us help. Though your phone meets our requirements, we can't guarantee that you'll never experience an issue for we haven't tested this model yet. You can check the link: fitbit.com/devices at a later date to see if device support has been added. If you have any question, reach us at contact.fitbit.com. ~Fitbit Support

October 9, 2017

Take it people are having problems since the update. I know I am having trouble getting it to sync. I have to keep refreshing the app to get it to read my HR Charge 2. Getting annoyed and hope it gets fixed soon.

I usually love this app, but occasionally when they do an update it messes up the synching , and once again, when I did the recent update 2 days ago, it messed up the synching! I haven't been able to get a current reading ever since I did the update! PLEASE FIX IT!!

Hi there - We're sorry to hear that you're unable to sync your tracker. In order to troubleshoot this, we recommend trying these sync tips: http://help.fitbit.com/articles/en_US/Help_article/1866. If these tips don't help, reach us at contact.fitbit.com. ~Fitbit Support

Kin Yau October 11, 2017

Recent update ruined Nexus 6 battery life. Battery usage show that Bluetooth is draining the battery badly(even more than the screen). Force stop fitbit app solve the issue but then I will not receive notification / auto sync anymore.

Hi Kin - Thanks for your feedback. You may check if the background sync is turned on by tapping on your tracker picture at the very top of the Dashboard then deactivate the "All-Day Sync" option. You can also disable the 'Always Connected' option on the same page. If the issue persists, reach us at contact.fitbit.com. ~Fitbit Support

Chris Burpitt October 15, 2017

Doesn't sync with Pebble (seriously, you own them??) or Google Fit. Pointless without their device, so much for getting everyone fit guys

Hi Chris - Thanks for your feedback. We're continuously working on adding more features and improving our products and services. You can vote and share your ideas for this feature by joining the discussion here:https://community.fitbit.com/t5/Feature-Suggestions/Integration-with-Google-Fit/idi-p/350820. See you there. ~Fitbit Support

inifinity October 14, 2017

The Ionic just doesn't pair to the Android app. Previously before it died my Blaze had no problems at all. I spent many hours yesterday going through soft resets, two factory resets, turning Bluetooth on and off and reinstalling this very app three times to no prevail. It just wouldnt pair. I gave up on the app and found I had no issues with my laptop. I've since synced it twice so that at least tells me the watch isn't faulty. I would have returned the Ionic today if it didn't pair to the PC. Fix up the Android app please as it's a joke that the bread and butter of the app doesn't work.

The android version of the Fitbit app is obviously bugged. I can only get it to sync after i restart my Samsung mobile, and judging by the reviews from the last few days lots of users are having problems syncing the android Fitbit app. The apple version of the Fitbit app on my work phone is fine. Lift your game Fitbit and get your android ap debugged.