Syncdocs Google Drive Forum » Topic: Syncdocs truncating large photo jpg files to 1Kbhttps://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb
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Phil on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10854
Tue, 22 Nov 2016 15:18:51 +0000Phil10854@https://www.syncdocs.com/forums/<p>It should only have happened with new files uploaded in the web interface and downloaded since the update on the weekend (6.851).
</p>Sambodh on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10852
Tue, 22 Nov 2016 15:07:02 +0000Sambodh10852@https://www.syncdocs.com/forums/<p>Hi Phil,</p>
<p>That fixed both the problem with photos and also with small csv files coming through as links instead of files.</p>
<p>Great response!</p>
<p>Just hoping I don't have to update all our 150 customers manually...</p>
<p>Sambodh
</p>Phil on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10847
Tue, 22 Nov 2016 08:58:21 +0000Phil10847@https://www.syncdocs.com/forums/<p>Hi Sambodh,</p>
<p>We tracked down what was wrong and have fixed it.</p>
<p>The problem was as issue in with new Google Drive and Photos API we used. It caused the jpg files get downloaded as Google Drive links by default instead of files, when Preferences -&gt; Files -&gt; "Convert Google Docs to Office format on Download" is not checked.</p>
<p>We have fixed it, tested it and released a patch. You can apply it by right clicking on the Syncdocs taskbar icon, going to Preferences -&gt; Advanced -&gt; “Check for Updates”.</p>
<p>You can also download the new version and install it over the old one.<br />
<a href="http://www.syncdocs.com/download-syncdocs" rel="nofollow">http://www.syncdocs.com/download-syncdocs</a></p>
<p>I'm sorry for the hassle this has caused. To re-sync the jpg files you will need to:<br />
1. quit Syncdocs (so it does not sync the deletes in step 2)<br />
2. delete the 1k jpg link files<br />
3. re-run Syncdocs and the jpg files will now download properly.
</p>Phil on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10846
Tue, 22 Nov 2016 08:00:59 +0000Phil10846@https://www.syncdocs.com/forums/<p>Thanks for the log. We are looking into the cause now, and will keep you posted.
</p>Sambodh on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10845
Tue, 22 Nov 2016 06:48:10 +0000Sambodh10845@https://www.syncdocs.com/forums/<p>Hi Phil,</p>
<p>The user did mention some message from Syncdocs, but did not take a screenshot or write it down, so I can only assume it was a re-authorize request?</p>
<p>The jpg files were anywhere from 32KB to 4Mb and were stored in Google Drive.</p>
<p>I've emailed the error log separately.</p>
<p>Sambodh
</p>Phil on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10844
Tue, 22 Nov 2016 04:19:41 +0000Phil10844@https://www.syncdocs.com/forums/<p>Hi,</p>
<p>I suspect that the user has triggered a Google anti-piracy/anti-abuse measure, but then they should have seen a warning from Syncdocs. Do you know how big these .jpg files should be? Also are they stored in Google Photos or in Google Drive?</p>
<p>Please email us the Syncdocs error log at <a href="mailto:contact-syncdocs@syncdocs.com">contact-syncdocs@syncdocs.com</a> as it will show us more info.<br />
You can get it by right clicking on the Syncdocs icon, selecting "Preferences", then "Advanced" and then "View Log".<br />
(if you do not see an "Advanced" tab, click on "Advanced options..." button to see it)
</p>Sambodh on "Syncdocs truncating large photo jpg files to 1Kb"https://www.syncdocs.com/forums/topic/syncdocs-truncating-large-photo-jpg-files-to-1kb#post-10842
Mon, 21 Nov 2016 14:09:23 +0000Sambodh10842@https://www.syncdocs.com/forums/<p>Hi,</p>
<p>this morning one of our Syncdocs customers complained of all their synced files arriving with size 1Kb. I have verified that this is happening, and here is what the 1Kb consists of:</p>
<p>{"url": "https://docs.google.com/open?id=0B-eNArLIcIesc1FsQ0dWX3padUE", "doc_id": "0B-eNArLIcIesc1FsQ0dWX3padUE", "email": "mmem143712@gmail.com", "resource_id": ":0B-eNArLIcIesc1FsQ0dWX3padUE"}</p>
<p>Their Syncdocs is fully registered and I haven't seen this behaviour before. </p>
<p>Any assistance greatly appreciated, as I can't imagine what to do next...</p>
<p>Sambodh
</p>