We worked with a professional services firm that was facing a daunting but common challenge – how to get control over technology, reduce costs, and still find a way to be profitable in a growing business that requires more technology than ever.

The organization used one of our Managed Strategy service packages to decrease overhead costs by $75k, increase technology effectiveness, and implement new customer-facing technology that enabled it to differentiate itself from competitors.

It’s very easy to get comfortable with how things are and ride them out—we start with bold ideas, then find ourselves settling in a realistic middle-ground. If the system doesn’t appear to be broken, why try and fix it? Unfortunately, the status quo will slowly drain your organization of its creative energy and stifle the change-oriented thinking that will move your business forward.

How well do you know your customers? Which ones are the most profitable? Which ones take most of your time?

Finding the answers to these questions can be worthwhile, because you may discover that the 80-20 rule, also known as the law of the vital few, applies to your business. The rule is a shorthand way of saying 80% of your profits come from 20% of your customers.

Providing excellent customer service is crucial for any business, but dealing with customer complaints over the internet can be challenging. When responding to customer complaints via email, chat rooms, or other online venues, keep these tips in mind.

Everyone is different when it comes to decision making, some people can make big life changing decisions at the drop of a hat, while others go over and over things until their brain hurts and still won't commit. No matter how you normally handle decisions, at some point in your life you will face a point of indecisiveness, here are a 5 simple ways to be certain you are making great decisions.

With so many emerging Services and Apps coming out every day we know how hard it is to keep track. That’s why we have our “Product Brief,” a recurring feature that highlights interesting and useful new products, what they do, and how they can help you.