What our Guests say!

Guiding Statements

Our mission, vision and core values reflect what is really important and matters to us as a company and group of individuals. They are the solid foundation and main principles of our company culture. By consistently working hard to maintain our values, we endeavour to preserve what makes The Scottish Tartan Hotels so special - a sincere and deep commitment to each other, our guests whom we serve every day and the communities within which we work and live.

Mision:

To be the best quality affordable hospitality, training and entertainment partner in the region.

Vision:

To raise the level of hospitality, training and entertainment industry in this region to International standards

Our core values

1. TO GIVE PERSONALISED, WARM AND CONSISTENTLY EXCEPTIONAL SERVICE

We appreciate the myriad of choices and alternatives our customers have to choose from, and therefore set the bar high for ourselves, to provide the highest quality services and products we possibly can. We constantly challenge ourselves to update and enhance. Innovation, constant training and refurbishment help create an environment whereby our guests and our employees refer to our properties as their home away from home.

2. TO VALUE, RESPECT AND SUPPORT EACH OTHER

We believe that care comes from caring and so provide a level of care for our team members that inspires by example, generates trust, respect, open and honest communication and appreciation.

3. TO CREATE POSITIVE, MEMORABLE EXPERIENCES FOR EVERY GUEST

We work hard to meet or exceed our customers' expectations on every visit or touch point they have with us. By delighting and satisfying our customers, we ensure the longevity of our business and employment for our team. By serving our customers with very personable, proficient, friendly, competent service, and listening to their needs we create memorable and distinctive experiences as well as loyal, returning guests.