Information Technology Department

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IT Announcement - 2/1/2018

Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless,
etc.) will be intermittently unavailable while important maintenance and updates are
performed.

Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power
it off. This will allow updates to be sent down to your computer on Friday after
12:00am. If you turn your computer off and leave it off overnight on Thursday, shortly
after turning it back on, your computer will restart in order to install and apply
any updates. If you leave your computer logged in Thursday night into Friday, you
may lose any unsaved data you were working on when the computer restarts.

Secure Enclave Coming Soon – Info Session Today!

There will be a new process for accessing Banner INB, Hyperion Reporting, WebNow and
custom applications. These systems will eventually be accessible only through a secure
Citrix environment called the “Secure Enclave.” The Secure Enclave requires two factor
authentication. Please note: Over the coming weeks you may receive an email from
“Duo Security” with instructions on how to set this up. IT will hold weekly workshops
on this new secure access method. In the meantime, the December 2017 edition of the SANS newsletter explains how two factor authentication works.

These 1 hour sessions will be held in the PC Training Room located in the Student
Technology Center in Marcus White Annex.

Thursday, February 1, 1-2pm

Monday, February 5, 11-12pm

Tuesday, February 13, 2-3pm

Network Maintenance in Copernicus – Saturday, February 3

The network on the 2nd floor of Copernicus Hall will be unavailable while work is
performed on that floor from 8am-6pm. After Saturday, it may be necessary to reboot/restart
computers and network printers in order to update the network settings.

Please contact the IT Help Desk should you experience network issues after this maintenance
is performed.

Missing Software In Your Classroom?

Please complete the Software Installation Request for Classrooms & Labs form. You may be need to preface your Bluenet username with ccsu_comp_srv\. Existing applications
that were previously installed in classrooms like Mathematica and SPSS can be installed
overnight. Requests for new/unpackaged software installation in a classroom or lab
are required to be submitted at least three weeks in advance. This timeframe gives
IT a chance to thoroughly evaluate the software in order to assure it will work well
in our environment.

Ready for Windows 10 on your Office Computer?

Now that the fall semester is under way, we are ready to start upgrading faculty and
staff to Windows 10. The new image we are installing has a much faster login process
and is faster overall. It includes Office 2016 as well as enhanced security features
like an encrypted hard drive and mapped network drives for laptops. To request a
reimage to Windows 10, please complete the Windows Reimage Service Request form.

IT Service Request System

Requests for new services such as a loaner laptop, a new netshare for coursework,
a computer upgrade or computer reimage can be requested any time, online, no need
to call the Help Desk!

From the IT homepage http://www.ccsu.edu/it choose “Access and Request Forms.” Or to see a complete list of services that can
be requested online, visit http://hsm.ccsu.edu and login with your Bluenet credentials (you may need to prefix your username with
ccsu_comp_srv\).

Windows 10 Information Sessions

Please join us for an information session to learn more about our upgrade plans and
the many new features of Windows 10. There is no need to register.