Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/vat-notice-70110-zero-rating-of-books-and-other-forms-of-printed-matter/vat-notice-70110-zero-rating-of-books-and-other-forms-of-printed-matter

Foreword

This notice cancels and replaces Notice 701/10 (June 2015). Paragraph 3.8 has been updated to include guidance about items that may be zero-rated as children’s colouring books.

Other notices on this or related subjects

1. Introduction

1.1 What this notice is about

It explains the nature of, and the circumstances when you can zero-rate books and other forms of printed matter (the items listed in Group 3 of schedule 8 of the Value Added Tax Act 1994 reproduced in paragraph 1.2).

1.2 What law covers this notice?

The Value Added Tax Act 1994, section 30 provides for the zero-rating of goods listed in Schedule 8 of the Act.

Schedule 8, Group 3 sets out books, etc which may be zero-rated as follows:

Group 3 - Books, etc.

Item No.

Books, booklets, brochures, pamphlets and leaflets.

Newspapers, journals and periodicals.

Children’s picture books and painting books.

Music (printed, duplicated or manuscript).

Maps, charts and topographical plans.

Covers, cases and other articles supplied with items 1 to 5 and not separately accounted for.

Note:

(1) Items 1 to 6 -

(a) do not include plans or drawings for industrial, architectural, engineering, commercial or similar purposes, but

(b) include the supply of the services described in paragraph 1(1) of Schedule 4 in respect of goods comprised in the items.

The effect of paragraph 1(1) of Schedule 4 is explained in paragraph 5.3.

2. The format of the Group 3 items

The words in Group 3 are used in their ordinary, everyday sense. This means they are restricted to goods produced on paper and similar materials such as card (but see paragraph 3.7). Most items qualifying for the zero-rating will be products of the printing industry (including items printed in Braille), but goods which are photocopied, typed or hand-written will, in some cases, also qualify.

Goods containing text in other formats such as audio or video cassettes or CD Rom are standard-rated. This includes the storage and distribution of text by fax, e-mail, microfiche, or any similar process. Transcripts or print-outs made of such information are zero-rated if they are supplied in the form of books, booklets, brochures, pamphlets or leaflets as defined in section 3.

The supply of text by electronic transmission (including e-books), via the internet, or similar means is also standard-rated. Such supplies are of services, not of goods, and different VAT rules will apply to them (such as those on the place of supply of services – see Notice 741A Place of supply of services.

3. Meaning of the Group 3 items

The meaning of the individual items is explained in detail below. Whether a particular item falls within those meanings depends mainly on its physical characteristics and function but also, to a lesser extent, on its content.

3.1 Books and booklets

These normally consist of text or illustrations, bound in a cover stiffer than their pages. They may be printed in any language or characters (including Braille or shorthand), photocopied, typed or hand-written, so long as they are found in book or booklet form.

Supplies of any of the following are zero-rated:

literary works

reference books

directories and catalogues

antique books

collections of letters or documents permanently bound in covers

loose-leaf books, manuals or instructions, whether complete with their binder or not

amendments to zero-rated loose-leaf books, even if issued separately

School work books and other educational texts in question and answer format, are zero-rated because the spaces provided for the insertion of answers are incidental to the essential character of the book or booklet. The same applies to exam papers in question and answer format provided they qualify as books, booklets, brochures, pamphlets or leaflets.

But supplies of the following are standard-rated:

books of plans or drawings for industrial, architectural, engineering, commercial or similar purposes

picture card and stamp albums, unless they contain a substantial amount of reading matter which is complete in itself, and no more than 25% of the album is set aside for the mounting of cards and stamps

completed stamp albums, and

products that are essentially stationery items, for example, diaries and address books

3.2 Brochures and pamphlets

These are not defined in law and whether a particular product qualifies as a brochure or pamphlet is a matter of fact and impression.

Brochures usually consist of several sheets of reading matter fastened or folded together, which are not necessarily bound in covers. They usually contain advertising material in the form of text or illustrations.

Pamphlets are similar, but are usually comprised of material of a political, social or intellectual nature.

Single sheet brochures and ‘Wallet’ type brochures designed with a flap may be zero-rated provided they:

convey information

contain a substantial amount of text, with some indication of contents or of the issuing organisation

are not primarily designed to hold other items

are supplied complete

3.3 Leaflets

These are also not defined in law and again whether a particular product qualifies as a leaflet is a matter of fact and impression. Leaflets normally:

consist of a single sheet of paper not greater than international standard A4 in size (larger publications up to A2 size can be zero-rated provided that they are printed on both sides, folded down to A4 size or smaller and meet the other conditions)

are intended to be held in the hand for reading by individuals (rather than for hanging up for general display)

convey information

are complete (and not a part work)

are supplied in sufficient quantity (at least 50 copies) to permit general distribution

are printed on limp paper

will either be of an ephemeral nature (designed to be read a few times and then thrown away) or be designed to accompany some other product or service, for example an instruction leaflet

Items printed on stiff paper and card are not automatically excluded from the definition of leaflets. However we do regard the use of stiff paper and card as an indicator that the items have a function which would exclude them.

For example if the item’s main function were designed to be kept or used for a specific purpose in its own right, rather than as ancillary to another supply, it would not be a leaflet. Examples of items that would not be leaflets would be those designed to be used for any of the following:

We consider that items printed on laminated paper are designed to be kept and therefore not leaflets. On the other hand, orders of service are not normally designed to be kept and may be zero-rated.

3.4 Items with areas for completion

Items which might otherwise be considered to be leaflets, brochures and pamphlets may not be zero-rated if they are primarily intended for completion or detachment. This distinguishes brochures, pamphlets and leaflets from standard-rated forms.

We accept that items are not primarily intended for completion or detachment if 25% or less of their total area consists of:

areas which are blank and available for completion

parts to be detached and returned

Where there is both an area for completion and a part to be detached and returned, then the two together must not exceed 25% of the total area of the publication.

Whatever the area for completion, a publication which is designed to be returned whole after completion is always standard-rated.

3.5 Newspapers

Newspapers are issued at least once a week in a continuous series under the same title. Each issue is usually dated and/or serially numbered. They usually consist of several large sheets folded rather than bound together, and contain information about current events of local, national or international interest.

Publications which do not contain a substantial amount of news are not newspapers.

Many newspapers also carry items such as readers’ letters, sports news, the weather forecast, crosswords and features (including feature supplements) on fashion, gardening, etc, or more specialised topics.

3.6 Journals and periodicals

These are magazines issued in a series at regular intervals, more frequently than once a year, either in newspaper format or as paper-bound publications. They may contain information of a specialised nature (for example legal, medical, financial, commercial, fashion or sporting) or be of more general interest. They are normally a mixture of articles and stories with the content changed for each edition. Although they consist essentially of reading matter, they may also consist mainly of illustrations or advertising matter.

‘Poster-magazines’, which have some textual material on one side and a related picture capable of being used as a poster on the other side and which are folded into a magazine format are zero-rated as periodicals, provided they are issued at regular intervals.

Publications whose main purpose is to promote your own products or services are not journals or periodicals, even if they are published regularly. If you supply such publications, you can still zero-rate them if they fall within one of the zero-rated categories, such as brochures.

3.7 Children’s picture books

These are zero-rated, whether they are printed on paper, plastic or textiles, such as children’s rag books, unless the article is essentially a toy. Examples of articles which are standard-rated as toys include:

books consisting wholly or mainly of pictures of models for cutting out - but books with printed text directly related to the material for cutting out covering at least 25% of the pages can be zero-rated. (Pages of assembly instructions should not be included as printed text for the purpose of determining eligibility for zero-rating)

items where the “pages” are boards for games

3.8 Children’s painting and dot-to-dot books

Supplies of the following are zero-rated:

children’s painting and drawing books with sample pictures for copying, or outlines of pictures for colouring, painting or drawing

similar books with ‘invisible’ outlines to colour which can be made visible by rubbing with a pencil or applying water with a paint brush

painting books in which the small amounts of water colour required for colouring are contained in the book (for example, in the form of a palette)

activity books which combine pages of colouring with pages of puzzles, quizzes and the like

There is now a wide range of children’s colouring and dot-to-dot books on the market that are suitable for children.

What is a child’s colouring or dot-to-dot book?

These are colouring and dot-to-dot books that are suitable for children under the age of 18 years and are eligible for the zero-rate. These types of books vary in content and some may contain not only pictures for colouring or to be determined by joining the dots, but may also include some text.

Colouring or dot-to-dot books are zero-rated only if they meet both of the following tests:

they must not include content that is only suitable for adults (people aged 18 or over)

they must not be advertised or held out for sale as an adult product

What content is only suitable for adults?

Some colouring and dot-to-dot books on the market, regardless of how they are advertised or held out for sale, are not considered as suitable for children under the age of 18 and are therefore standard rated for VAT purposes. These publications have one of the four following themes:

1.
Profanity: publications that contain profane or ‘swear’ words that appear in the title of the books, in the text or images within the book itself.
However, this does not include incidental use of profane language when it is used in the context of an extract from a classical piece of literature, for example a Shakespeare play.

2.
Pornography and gratuitous nudity: publications that contain scenes of pornography or gratuitous nudity.
However this does not include scientific anatomical drawings and images reflected in classical works of art. This includes any image of a sexual nature that would not generally be regarded as suitable for children under 18 years of age.

3.
Violence: publications that contain scenes of violence. This does not include images of scenes of battles and fighting that are clearly identified as based on historic events, religious stories or dramatic works

4.
Illegal acts: publications that depict illegal acts. This would include images that depict theft, assault, drug taking, robbery, etc. (this list is not exhaustive). This does not include images that are clearly identified as based on historic events, religious stories or dramatic works.

How should the colouring and dot-to-dot books be advertised or held out for sale?

While the colouring and dot-to dot books do not need to specifically state they are for sale to children to benefit from the zero-rate, they must not state that they are suitable or specifically aimed at adults or grown-ups (or any similar phrase).

In addition, publications held out for sale to children should not be sold together with adult titles. This is designed to ensure children do not mistakenly access books dealing with adult themes. This can be achieved in a retail setting by keeping adult titles clearly segregated from children’s titles using clear signage, or keeping them in a different section (like a top shelf away from children’s titles). For online sellers, they will need to clearly note in their selling details whether a book is suitable for children in such a way that parents can determine suitability at a glance rather than having to read tracts of narrative.

3.9 Music

Printed, duplicated or manuscript music of all kinds is zero-rated. It may be:

instrumental or vocal

printed or hand-written

bound or on loose sheets

illustrated or not

in any system of notation, including numerical symbols or Braille

Music rolls and blank music manuscript are standard-rated.

A piece of music commissioned from a composer is standard-rated (see paragraph 7.2).

3.10 Maps, charts and topographical plans

Supplies of all printed maps and charts designed to represent the natural or artificial features of countries, towns, seas, the heavens, etc are zero-rated. They can be printed on paper or other material (such as cloth) and in the form of single or folded sheets or a collection of such sheets bound together in book form (for example, an atlas).

But supplies of any of these are standard-rated:

plans or drawings for industrial, architectural, engineering, commercial or similar purposes, in any format

4. Items not included within any of the Group 3 items

4.1 Posters

Sheets intended for public display are standard-rated. For ‘Poster-magazines’, see paragraph 3.6.

4.2 Stationery

Stationery items such as account books and exercise books are standard-rated. Some items which are standard-rated stationery when new and unused can be zero-rated if sold after they have been completed, provided that they then have the physical characteristics of a book or other zero-rated item. Examples are completed diaries or ships’ logs, but not completed stamp albums.

4.3 Letters

Individual manuscript or typed letters are standard-rated, as are collections of such letters if they are unbound or loosely bound. Permanently bound collections of letters are zero-rated.

If a ‘stock’ or basic letter is supplied with an individual name or address of the recipient added (by whatever means) that supply is standard-rated. Uncompleted ‘stock’ or basic letters may qualify as leaflets (paragraph 3.3), if the portion for completion consists of no more than the recipient’s name and address, a reference number and a signature.

4.4 Incomplete publications

Parts of books, unbound pages and separate illustrations are standard-rated.

By concession, the following are zero-rated:

part work publications designed to build up into a zero-rated book - once a complete book has been supplied, amendments to it may also be zero-rated

card based continuity series publications, even though not bound, but stored in their container will for, VAT purposes, be treated as a book

4.5 Photocopies

Photocopies of zero-rated items are always standard-rated unless the copies can be properly described as books, booklets, brochures, pamphlets, leaflets etc, and meet all the criteria for such items in the relevant preceding paragraphs. A bundle of photocopies would not constitute a book unless it included copies of all the pages of a book and was in a permanent binding. Photocopies of parts of books, extracts from periodicals etc cannot be zero-rated unless they are complete in themselves and have the characteristics of zero-rated items.

If you provide ‘instant’ photocopying or duplicating services and you cannot determine the VAT liability of the copies which you supply, you should charge and account for VAT at the standard rate.

5. Related supplies

5.1 Incidental articles supplied with zero-rated items

Minor accessories, for example dust covers, clasps, book marks, slip cases and presentation cases, supplied with any zero-rated items, are usually regarded as forming part of the zero-rated item (but see section 6).

5.2 Binders and folders

Ring-binders and similar binders supplied on their own are zero-rated if they are designed to contain a loose-leaf book, provided the exact title of that book is printed on the outside. A company name alone is not enough for zero-rating. A binder supplied with loose-leaf pages to make a book is treated as part of the zero-rated supply whether titled or not. All other binders or files for general or office use are standard-rated. This includes binders for part works, journals or periodicals (whether specifically titled or not).

Most folders and wallets are standard-rated but if they convey information themselves they may qualify as brochures (see paragraph 3.2).

5.3 Loans, hire and shares

If you lend or hire out an article which is zero-rated under the rules explained in this notice, or sell a share or part interest in such an article, your supply is always zero-rated.

Libraries which charge for the loan of books will therefore be making zero-rated supplies. This will also apply to reference libraries which charge for the use of their books on their own premises.

Please note that libraries which charge for use of a number of different facilities must consider section 6.

Note: This is the effect of note (b) to group 3 of schedule 8 and paragraph 1(1) of Schedule 4 of the Value Added Tax Act 1994.

5.4 Book tokens

If you…

then…

print book tokens for someone

your supply is standard-rated

sell a book token to the general public for its face value or less

no VAT is due

sell a book token to the general public for more than its face value

you must account for VAT on the difference between your selling price and its face value

5.6 Postage packing and delivery charges

5.7 Subsidy or vanity publishing

Subsidy or vanity publishing occurs when an author who is unable to have work published pays a publisher to do so. If the publisher produces books which are all delivered to the author, the payment by the author is a consideration for a supply of books and is zero-rated.

If the bulk of the books remain with the publisher, payment by the author is partly for the supply of books (zero-rated) and partly for publishing services (standard-rated).

6. Single and multiple supplies

6.1 Transactions with more than one element

When you supply the same person at the same time with a number of different goods or services or both, a transaction with more than one element occurs. You may, or may not, charge a single inclusive price for the transaction.

If the individual elements are all liable to VAT at the same rate, you can calculate the tax that is due in the normal way. If the individual elements are not liable to VAT at the same rate, you have to decide whether you are making a single supply or a multiple supply.

There are exceptions to the normal rule:

for packages consisting entirely of items printed on paper or card - see paragraphs 6.5 and 6.6

6.2 Distinguishing between single and multiple supplies

When you supply books or magazines etc packaged with another item, you must determine whether they constitute single or multiple supplies, in line with the principles established in the European Court of Justice judgment in Card Protection Plan (CPP) and subsequent decisions.

You make a single supply when one element of the supply is the principal element to which all the other elements are ancillary, integral or incidental. An ancillary element does not constitute, for the customer, an aim in itself, but is a means of better enjoying the principal service (or good) supplied. Integral elements are elements that are essential, necessary or incidental to the main supply. An incidental element is something that naturally accompanies the main supply, such as packaging.

General indicators of a single supply, (although they are not conclusive), are:

single price

advertised as a package

components not available separately

goods physically packaged together

customer perceives that what they are getting is a single supply (for example, a tailor made suit not cloth and tailoring services)

You make a multiple supply if one or more element is distinct and independent. The following points may indicate that more than one supply is taking place:

separate pricing/invoicing

items available separately

time differential between parts of the supply

elements of the supply are not inter-dependent/connected

6.3 The three possible liability outcomes

There are three possible liability outcomes if zero-rated printed matter is supplied with other items:

the standard-rated item may be ancillary to, or an integral part of, the supply of zero-rated printed matter. The resulting supply is a single, zero-rated supply. (However, covers, cases and similar articles not separately accounted for are already zero-rated under Item 6 of Group 3, Schedule 8 of the VAT Act 1994.)

the zero-rated printed matter may be ancillary to, or an integral part of, the supply of the standard-rated item. For example, an instruction booklet provided with a new washing machine. The resulting supply is a single, standard-rated supply

there may be a multiple supply, where two or more items are distinct and independent. If the items are sold for a single price and are liable to different rates of VAT you must make an apportionment, (see VAT Notice 700)

6.4 Common examples and problem areas

Sometimes it is easy to identify a multiple supply, as items supplied together can be used independently of each other. Common examples are books issued with films or tapes and children’s colouring books issued with felt-tip pens. It is quite possible to use the film or tape independently of the book and, indeed, they need separate equipment to use them. Similarly, a child can use a felt-tip pen on any paper of his/her choice - it is sold with a colouring book as a marketing device.

One particular area that causes problems is children’s activity packs. These may contain zero-rated books or booklets and standard-rated items such as jigsaw puzzles or toys. You need to decide whether the omission of any one component part would diminish the pack as a whole. It is not possible to give overall guidelines on these activity packs as each one is different, and must be judged on its own merits.

Where you make a multiple supply of a package consisting entirely of items printed on paper or card, you have a choice. You can account for VAT by apportionment between the standard-rated and zero-rated elements or you can apply the package test.

For this purpose, a package is a collection of items printed on paper or card usually enclosed in some sort of wrapper. The articles must physically form a package and have a common link in that they are intended to be used together, examples are:

packages contained in an outer polythene or paper envelope, for example, a package sent to a shareholder which includes company reports, circulars, a proxy voting form and a reply-paid envelope

cardboard folders with pockets into which are inserted a variety of forms, leaflets

advertising packages often from financial institutions

The package test may reduce your tax burden and be simpler than the apportionment described above. It operates as follows:

if the package contains more zero-rated than standard-rated items, the package as a whole can be zero-rated

if there are more standard-rated items, the package as a whole is standard-rated, and

where there are equal numbers of zero-rated and standard-rated items, the liability of the package is decided by the costs of the goods. If the zero-rated elements of the package cost more, the whole package is zero-rated and vice versa

In the unlikely event that the standard and zero-rated elements cost exactly the same amount, apportionment should be applied.

Note:

(a) The outer envelope in which the package items are enclosed is not taken into account in the count, but a reply-paid envelope counts as a standard-rated item.

(b) If any item in the package is not printed on paper or card the package test cannot be applied.

6.7 Promotional items in magazines

If you link a cover-mounted item such as a sachet of perfume or a CD to a magazine, you can treat it as zero-rated if the following conditions are met:

you do not make a separate charge for it, and

issues with cover mounted items are sold at the same price as those that do not, and

the cost to you of the cover mounted item or items included in any individual issue does not exceed:- 20% of the total cost to you of the combined supply (excluding VAT), and- £1 (excluding VAT).

This linking of goods is normally done by the publisher, but can take place at any point in the distribution chain (for example, distributor, retailer).

If at the point of linkage the supply satisfies the terms of this concession, it becomes a single zero-rated supply and will continue to be a single supply throughout the chain.

If the supply does not satisfy the terms of the concession, you will have to consider whether the supply is a single or multiple supply under the normal rules explained above.

6.8 Where can I find further information about this?

Further information about single and multiple supply can be found in HMRC’s internal guidance available at VATSC80000.htm.

7. Production of zero-rated goods

7.1 Nature of the service

Some contracts to supply services involve, to a greater or lesser extent, the production of goods zero-rated under Group 3. If you supply such services, you should first consider whether the supply is of:

(a) an original or specialist nature, or

(b) the production of goods (which will be more likely if you work in the printing industry).

If…

then…

your services are of an original or specialist nature (see paragraph 7.2)

they are always standard-rated, as any goods produced are incidental to your services

your service is of the production of goods

it will be zero-rated where your service has produced new goods and those goods are themselves zero-rated (see paragraph 7.3)

7.2 When do you supply services of an original or specialist nature?

When you supply a service such as:

original writing or composition

those involving a specialism such as translation, typing, shorthand transcription or transcription of musical scores

such services are standard-rated. When you also supply goods with those services as incidental products then you must standard-rate those goods even if they are zero-rated under group 3. Here are some examples:

a manuscript of a book supplied by an author

a piece of music commissioned from a composer

a report commissioned from a consultant, analyst or adviser

a translation

a shorthand transcription

a typed manuscript, and

a musical score

However, you may zero-rate any extra copies of such items provided:

they are in a format which qualifies for zero- rating

they are supplied at a price which covers only the cost of producing the extra copies and a reasonable mark-up

7.3 When is your service that of the production of new zero-rated goods?

New goods are produced when the essential characteristics of the goods are altered. Note in particular in the following situations.

7.3.1 Preparatory or post-production work

Where you have a contract to supply items that qualify for zero-rating, you may zero-rate any preparatory or post-production work (other than alterations) that you perform in conjunction with it. This applies whether or not you itemise the various processes on your tax invoice and charge for them separately, and even if you have employed sub-contractors.

7.3.2 Sub-contract work

As a sub-contractor you can only zero-rate work if you produce new zero-rated goods. If you do not produce zero-rated goods yourself, you cannot zero-rate your supply even if you know that the final product will be zero-rated. Therefore, if you provide typesetting only, your charge must be standard-rated. However, if you bind pages together to make a book (with cover) you are producing a zero-rated item and your supply can be zero-rated.

There will be occasions when a sub-contractor will need to charge VAT for a contribution to the production process, although the main printer may zero rate the supply to the final customer.

7.3.3 Work on other people’s goods

If you apply a treatment or process to someone else’s goods which produces new goods, the liability of your service follows that of the goods produced. If these new goods would qualify for zero-rating, then you have provided a zero-rated service. Any other service you provide is standard-rated including post-production alterations.

For example, if you bind loose papers into a book, your service is zero-rated but if you re-cover or otherwise repair an old volume your services are standard-rated.

8. Liability of some common items

In the list below we give our views of the liability of items which are commonly the subject of queries about the zero-rating for books, etc.

However, you should not assume that an article is zero-rated under group 3 just because it is not shown as standard-rated in the list, or determine liability by referring only to this list. You must satisfy yourself by reference to the general body of guidance in this notice that the product qualifies for zero-rating under one of the items of Group 3 (reproduced at paragraph 1.3).

Item

Liability

Acceptance cards

Standard-rated

Account Books

Standard-rated

Accounts (fully printed)

Zero-rated

Address books

Standard-rated

Advertising leaflets

Zero-rated

Agendas (fully printed)

Zero-rated

Albums

Standard-rated

Almanacs

Zero-rated

Amendment slips

Standard-rated

Amendments (loose-leaf)

Zero-rated

Announcement cards

Standard-rated

Annuals

Zero-rated

Antique books

Zero-rated

Antique maps

Zero-rated

Appointment cards

Standard-rated

Articles of association (complete in booklet form)

Zero-rated

Astronomical charts

Zero-rated

Atlases

Zero-rated

Autograph albums (uncompleted)

Standard-rated

Autograph books (completed)

Zero-rated

Badges

Standard-rated

Bags, paper

Standard-rated

Ballot papers

Standard-rated

Bankers’ drafts

Standard-rated

Bibliographies

Zero-rated

Billheads

Standard-rated

Bills of lading

Standard-rated

Bills of quantity (blank)

Standard-rated

Bills of quantity (completed)

Zero-rated

Binders

Standard-rated (but see paragraph 5.2)

Bingo cards

Standard-rated

Biorhythm charts

Standard-rated

Blotters

Standard-rated

Book covers

Standard-rated

Book marks

Standard-rated

Book tokens

Standard-rated

Booklets

Zero-rated

Bookmakers’ tickets

Standard-rated

Books

Zero-rated

Brochures

Zero-rated

Bulletins

Zero-rated

Business cards

Standard-rated

Calendars

Standard-rated

Catalogues

Zero-rated

Certificates

Standard-rated

Charts (geographical or topographical)

Zero-rated

Cheques and cheque books

Standard-rated

Cigarette cards

Standard-rated

Circulars

Zero-rated

Cloakroom tickets

Standard-rated

Colour cards

Standard-rated

Colouring books (children’s)

Zero-rated

Comics

Zero-rated

Company accounts and reports

Zero-rated

Compliment slips

Standard-rated

Copy books

Standard-rated

Correspondence cards

Standard-rated

Coupon books

Standard-rated

Coupons

Standard-rated

Credit cards

Standard-rated

Crossword books

Zero-rated

Delivery notes

Standard-rated

Diaries (completed)

Zero-rated

Diaries (unused)

Standard-rated

Dictionaries

Zero-rated

Directories (completed)

Zero-rated

Dividend warrants

Standard-rated

Dressmaking patterns

Standard-rated

Election addresses

Zero-rated

Encyclopaedias

Zero-rated

Engineers’ plans

Standard-rated

Envelopes

Standard-rated

Exercise books

Standard-rated

Fashion drawings

Standard-rated

Flash cards

Standard-rated

Folders

Standard-rated

Football pool coupons

Standard-rated

Football programmes

Zero-rated

Form letters

Standard-rated (but see paragraph 4.3)

Forms

Standard-rated

Framed decorative maps

Standard-rated

Games

Standard-rated

Geological maps

Zero-rated

Globes

Standard-rated

Graph paper

Standard-rated

Greetings cards

Standard-rated

Handbills

Zero-rated

Holiday and tourist guides

Zero-rated

Hydrographical charts

Zero-rated

Hymn books

Zero-rated

Index cards

Standard-rated

Inlay cards for cassette, CD or video

Standard-rated

Instruction manuals

Zero-rated

Insurance cover notes

Standard-rated

Invitation cards

Standard-rated

Invoices

Standard-rated

Journals

Zero-rated

Labels

Standard-rated

Leaflets

Zero-rated

Letter headings

Standard-rated

Letters (handwritten)

Standard-rated

Log books (blank)

Standard-rated

Loose leaf books

Zero-rated

Lottery tickets and cards

Standard-rated

Magazines

Zero-rated

Mail order catalogues

Zero-rated

Manuals

Zero-rated

Manuscript paper

Standard-rated

Manuscripts

Standard-rated

Maps

Zero-rated

Medical records

Standard-rated

Membership cards

Standard-rated

Memo pads

Standard-rated

Memoranda of association (completed in booklet form)

Zero-rated

Memorial cards

Standard-rated

Menu cards

Standard-rated

Microfiche

Standard-rated

Microfilm

Standard-rated

Microform copies

Standard-rated

Missals

Zero-rated

Monographs

Zero-rated

Music

Zero-rated

Music rolls

Standard-rated

Music scores

Zero-rated

Newspapers

Zero-rated

Note books, pads and paper

Standard-rated

Order books and forms

Standard-rated

Orders of Service

Zero-rated

Painting books (children’s)

Zero-rated

Pamphlets

Zero-rated

Paper, unprinted

Standard-rated

Parts of books (see paragraph 4.4)

Standard-rated

Pattern cards

Standard-rated

Periodicals

Zero-rated

Photograph albums

Standard-rated

Photographs

Standard-rated

Picture books

Zero-rated

Plans

Standard-rated (but see paragraph 3.10)

Playing cards

Standard-rated

Poll cards

Standard-rated

Pools coupons

Standard-rated

Postcards (whether completed or not)

Standard-rated

Poster magazines (see paragraph 3.6)

Zero-rated

Posters

Standard-rated

Prayer books

Zero-rated

Price cards and tags

Standard-rated

Price lists (fully printed leaflets or brochures)

Zero-rated

Printed pictures

Standard-rated

Programmes

Zero-rated

Questionnaires

Standard-rated

Rag books (children’s)

Zero-rated

Receipt books and forms

Standard-rated

Recipe books

Zero-rated

Record books

Standard-rated

Record labels

Standard-rated

Record sleeves

Standard-rated

Registers

Standard-rated

Rent books

Standard-rated

Reply-paid coupons and envelopes

Standard-rated

Reproductions of paintings

Standard-rated

Road maps

Zero-rated

Score cards

Standard-rated

Scrap books (blank)

Standard-rated

Scrap books (completed)

Zero-rated

Scrolls (hand-written)

Standard-rated

Seals

Standard-rated

Shade cards (unless they contain substantial printed text)

Standard-rated

Share certificates

Standard-rated

Ships’ logs (completed)

Zero-rated

Sports programmes

Zero-rated

Staff journals

Zero-rated

Stamp albums (whether completed or not)

Standard-rated

Stationery

Standard-rated

Stationery books

Standard-rated

Stickers

Standard-rated

Swatch books

Standard-rated

Swatch cards

Standard-rated

Sweepstake tickets

Standard-rated

Tags

Standard-rated

Temperature charts

Standard-rated

Text books

Zero-rated

Theses

Zero-rated

Tickets

Standard-rated

Time cards and sheets

Standard-rated

Timetables (in book or leaflet form)

Zero-rated

Tokens

Standard-rated (but see paragraph 5.4)

Topographical plans

Zero-rated

Toys

Standard-rated

Tracts

Zero-rated

Trade catalogues

Zero-rated

Trade directories

Zero-rated

Transcripts

Standard-rated

Transfers

Standard-rated

Transparencies

Standard-rated

Travel brochures

Zero-rated

Visiting cards

Standard-rated

Vouchers

Standard-rated

Wall charts

Standard-rated

Waste paper

Standard-rated

Wills

Standard-rated

Winding cards

Standard-rated

Wrapping paper

Standard-rated

Wreath cards

Standard-rated

Your rights and obligations

Your Charter explains what you can expect from us and what we can expect from you. For more information go to Your Charter.

Do you have any comments or suggestions?

If you have any comments or suggestions to make about this notice, please write to: