Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

How to make a very profitable business out of your Express Service operation.

Don will show you:

Learn the 5 roadblocks to success for your Express Service operations
Exactly where the real profits are being generated by dealerships with successful Quick Svc systems
The perils of overkill. You really do not have to be the fastest or the cheapest
How to determine the true cost of express service labor
How to keep the up-sells from declining your service and taking their business elsewhere Learn More

A solid, step-by-step process and checklist for getting all your accounting ducks in a row to close out the year. Get it done with organization and speed.

Producing a solid and reliable End-of-Year financial closing statement is the first step toward an even better year ahead. But there is no doubt, the dealership accounting staff will be tested with many items and accounts that need to be checked, summarized and sometimes reconciled.

This workshop will guide you through process and provide a concise and complete checklist of what needs to be included.

Join us for this DealersEdge Workshop featuring Jodi Kippe and Kara Perkins from the Retail Dealer Group at Crowe as they detail how some dealer groups have elevated their accounting structure and processes to attain efficiencies and improved reporting by consolidating certain accounting office functions.

You will learn:

What accounting positions can be centralized
Examples of organizational structures
How to customize for your operational and accounting process
How to make the best use of technology in the centralization process
Ways to streamline reporting and other accounting processes Learn More

With unemployment at a low 4% and strong economic performance, keeping your best people is your highest priority. They are way too hard to replace.

“Good people with well designed pay plans are the single most important factor to the profitability of a dealership.” Brooke Samples

The traditionally high levels of employee turnover have always been a challenge for auto dealers. Now with low unemployment, finding new qualified people to fill openings just got much more difficult.

Creating innovative pay plans that will help you keep your better performers in place, while also allowing you to compete at a higher level for new hires is not an option. It’s a necessity! Add the quirks of millennials and other emerging workforce cohorts… you need a new plan.

You will examine in this workshop:

Why it is imperative to change the way you pay
Pay Plans that will reduce employee turnover
Pay Plans that will attract the best new talent
Importance of the employee’s Career Path
Why Employee Referral Programs work & how to deploy
Components of Pay Plans that encourage production & happy employees
How you can survive and thrive in a challenging 2019 labor market Learn More

Fresh from a Gillrie Survey on CRM dealership satisfaction, Stefan Drechsel offers a list of considerations for your dealership organization

Customer Relationship Management systems have become a “must have” tool to properly inform your marketing and sales teams through the many channels customers now employ before making a buying decision at your dealership.

Stefan Drechsel has the facts and he will share them with you via this workshop.

You will Learn:

What CRM vendors are competing for your business
Dealership satisfaction ratings for CMR vendors and their systems
Important factors in your CRM selection
How to evaluate and analyze CRM proposals
CRM functionality sought by auto dealers
Looking forward 5 years in CRM system development Learn More

Annual check ups are a means of auditing your health and wellbeing. Same goes for all dealership departments. Ed Kovalchick offers some guidelines to establish just how well your Service Department is performing.

Consistency in your service processes is the primary key to maintaining high levels of performance that will benefit customers, employees and profitability.

You will discover:

How to establish and maintain “Consistent Processes” through documented instructions.
How to audit these “Consistent Processes” to insure compliance and efficiencies
How to make these “Consistent Processes” part of your organizational culture
Borrowing from the success of others: How major hotel chains develop and maintain consistently high levels of compliance and performance in all locations Learn More

Is it really possible to complete your dealership’s month-end close in one day – without burning out your accounting staff and driving everyone crazy? Yes, you can do it and gain a lot in the process.

A fast and accurate monthly close can help you manage your business better and focus quickly on troublesome issues. Streamlining the process will give you more informed decision-making, and the ability to make decisions or turn on a dime.

What’s on Tap in this Online Workshop:
Technology tools that can help you streamline the EOM Closing Process
How to engage all departments to help you achieve the goal
How to get vendors on board and cooperative toward a quick close
A clear, step-by-step Process for the One Day Closing Learn More

Hiring and firing are normal and unavoidable aspects of business… Every manager needs to be educated about how to terminate an employee while minimizing risk!

Firing someone has always had it legal dangers. Savvy, educated managers have known from the start that not "following the rules" could end up being very expensive… in both time and money.

The Internet and speed and ubiquity of information… including personal information… makes this an even more dangerous minefield. Visit with Employment Attorney Charles Feuss as he discusses these issues with auto dealerships directly in focus.

Key Presentation Takeaways:

Discover the Myth and the Reality of "Employment at Will"
Review the most common legal challenges to termination
Beware of the dangers of Social Media… Facebook, Twitter, InstaGram, etc.
Receive a 10 Step Action Plan to Terminate an Unwanted Employee Learn More

What are the impacts of recent changes in the law?...&… Is a Captive Insurance Company right for you?

Captive Insurance Companies have been a tax and cash flow strategy for many dealer groups in the past. But major changes in the law as a result of the Tax Cuts and Jobs Act of 2017 may be changing the game for the dealership group community.

What you need to know about F&I Captive Insurance Companies from Joe Magyar, CPA and Tax Partner at Crowe LLP.

Workshop Take-Aways:

Discover the value of F&I profit participation programs
Understand the structures available to maximize F&I profitability
Demystify "Tax Reform" and learn how it affects F&I programs
Be aware of the risks inherent in different F&I reinsuranceLearn More

Become a VIP Member and Receive Access to This Workshop - Reserved for Members Only
Presenter: Ray Branch of The KEEPs Corporation
Air Date: Thursday August 23 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Program Length: 90 minutes
SKU: EMH4

KEEPS' data and research show that traditional service department pay plans are not driving the correct human behavior…the behavior or process needed to achieve the desired gross profit targets.

Visit with Ray Branch as he describes a scientifically proven way to motivate your service staff to new levels of performance. Learn the principles behind behavior/process management focused pay plans. These principles will convince you to junk the old traditional methods of rewarding strictly on a financial performance model. There is a better way…

You will learn:

Why Better…Exact differences between traditional pay plans and a behavior/process based approach
How…Critical tips for designing a behavior/process focused pay plan system
Implementation…The key elements of process improvement needed to move to this pay plan system
Best Practices…Data-driven and supported best practices for achieving the highest gross and net profit results
Proven Examples…How highly-skilled service managers are already using this approach to achieve consistent process and the financial improvements that result. Learn More