Well, I am going to expose my stupidity by stating that I was using a 8 gig flash drive to keep a back up of my games and serial numbers. I guess you can figure out what I'm about to say as the fragile piece of crap, crapped out. I took it to a pc store where the tech said there was nothing that could be done. So I have been hunting around my various hard drives, hoping to find other copies of the setup and serial numbers, especially for some of the older games that I currently have uninstalled. Luckily, I have managed to find many of them but there are cases where I find a notepad doc of a serial number but no setup file and visa-versa. The games I am missing that bother me the most are: Grigsby's American Civil War (Have set up no serial number and forgot to register back in 08), Battle Academy (installed so I have the game playable and registered but I cannot see and method on the download page to redownload the set-up file) and two Battlefront titles. Anyway, lesson learned as I will not use flash drives for this again....

I recently had the same problem with a 32 gig flash drive. A couple years ago I stopped backing up my Matrix games using multiple formats. That mistake has been corrected.

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"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

Germany's unforgivable crime before the Second World War was her attempt to extricate her economy from the world's trading system and to create her own exchange mechanism which would deny world finance its opportunity to profit. — Winston Churchill

Thanks SLAAKMAN I'll check, but from what I was told, with a hard drive, internal or external, you have the ability to open them without harming the disc so that it might be possible to recover the data.....flash drives on the other hand do not survive being opened.....

Data recovery is very expensive and usually never guaranteed. If it was a hard drive you could have pulled it and extracted the info using a USB to SATA and then treat it as an external as long as the platters weren't bad. But with a flash drive? If they were pictures the money may be worth it but for only a few games at worst you might be out a couple hundred dollars. A Couple years ago I lost TONS of personal family pictures when I didn't them back up. These days I run an internal 4TB RAID system and back that up still to two separate externals. It kills me to think of what I lost. Pics of my dog who has since passed and just a lot of good memories from those lost photos.

Good Luck

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**Those who rob Peter to pay Paul can always count on the support of Paul **A government big enough to give you everything you want is a government big enough to take from you everything you have-Gerald Ford

Yes there is. Go to My Orders on the right side of the page. I would assume you bought it straight from Matrix?

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**Those who rob Peter to pay Paul can always count on the support of Paul **A government big enough to give you everything you want is a government big enough to take from you everything you have-Gerald Ford

Flash memory is very cheap these days - it runs less than a dollar per gig. If you back up critical files on a flash drive, you should just buy two or three and have redundancy. There's no way all of them will fail at once.

Not on my Grigsby ACW game which I purchased in 2008. That's one of the few I failed to register.

If you purchased online you should still have the serial number in a confirmation email, even if you didn't register the game with Matrix. Store purchases are another matter, but then you would have a physical serial number somewhere in the packaging. Different email address? Now that is a more difficult problem (if you lost the email account entirely).

If you are having trouble redownloading a game, then submit a ticket to the help desk and we will get a link to you asap. We are committed to allowing you to redownload your games whenever you need to.

I cannot begin to tell you how many pc's, internet providers and reinstall of Windows I have had and done since 2008. I'm afraid emails from 08 are long gone.....

Understood, I've been there myself in the past. One of the many reasons I use a gmail email account for all purchases, so I can hold on to valuable information regardless of hardware, providers, etc. Best of luck to you; it looks like Pip & Co. will be coming to the rescue soon

I'd like to reinforce the excellent advice that nim8or gave you regarding a gmail email account. I've had the same one for about 8 years, and I've been through many OS installs and PC rebuilds in that time. I've never lost any email yet. I create a folder called "Matrix Games_Slitherine" and put all my order confirmation emails in there.

I've also noticed that when you purchase a game now through Plimus, the game become automagically registered for you in the members' area. You no longer have to manually register a purchased game.