You'll get a guaranteed rate when sending to CHF from most of our currencies (excluding BRL and CZK). This will last for 24 or 48 hours depending on your sending currency. You can see more information in our guaranteed rate article.

If you cancel your transfer from CHF when you have already sent the money to us (using one of the payment methods listed), and the transfer has not yet been completed, then we can simply refund your money back to you. See what is required to complete the refund for your payment method below.

Bank Transfer

When refunding a bank transfer, the money must be sent back to the account it came from and we will ask for the following details:

- Account holder name- IBAN- Bank code (BIC/SWIFT)

Your money will then be sent back to you and should arrive within 1 working day.

Debit/Credit Card

Card payment refunds are an automatic process (but not instant), and once you cancel a payment, your money will be sent back to the card you paid from. This will then take up to 10 working days to reflect back on your card.

Additional Note

When sending a deposit to us from CHF (Swiss Franc), we ask you to include a different reference to other transfers, which can be seen on your transfer. Swiss banks often have two places to include a reference on a transfer, normally called 'Booking Text' and 'Reason for Payment'. Please enter our reference in 'Reason for Payment'.

If this is entered in 'Booking Text' then our system will not be able to automatically match your deposit to your active transfer and this will be delayed.

We will then ask you for a proof of payment document so we can manually locate your payment in our system.

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The TransferWise program in the United States is sponsored by Community Federal Savings Bank, to which TransferWise is a service provider, except in certain states in which TransferWise Inc. is a licensed money transmitter.