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ITIL Foundation v4 Training Workshop | 2019 Syllabus

IT Service Management Foundation V3 - Procept Associates Ltd.

ITIL Foundationv4 | 2019 Syllabus

ITIL4
FOUNDATION

Overview

The course enables students to understand how an intergrated IT Service
Management framework, based on ITIL best practice guidelines, can be adopted and
adapted within their own organisations.
Prepare students for the ITIL4 Foundation Certiﬁcate in IT Service Management
examination.

Course Duration

3- day public or single organisation course (24 HOURS)

Overview

This course provides IT Managers and Practitioners with a practical
understanding of the key concepts, principles, processes and functions that
enables successful IT Service Management provision. It also prepares delegates
for the ITIL Foundation Certificate Examination. The course is based on the
ITIL4 Foundation service value system approach.

Our ITIL4 Foundation course is available as a classroom course or a fully
interactive web-based course.
Alternatively it could be taken as a 2-day course for those who already have
experience with or certification of ITILv3 Foundation or a 4-day extend course
covering all 34 practices.

Objectives

To provide an understanding of the ITIL4 Foundation publication and the concepts
within
To give guidance on applying the principles and associated service value chain
activities, practices and the dimensions of service management.

Structure

This is an instructor led classroom course that uses a combination of lectures,
discussions, assignments and sample exam questions to provide the student with
an understanding of the essential aspects of ITIL4 Foundation and prepare for
the exam.

Professional Qualiﬁcation

The qualification is based on a 60-minute, closed-book, multiple-choice exam
comprising 40 questions. The passing score is 65%. Some students may be entitled
to additional time – your course director can give more details if required.

ITIL 4 Foundation Candidate Syllabus

Who Should Attend?

This course is for IT Managers and Practitioners involved in the strategy,
design, and implementation and on going delivery of business-used IT services
and who require an insight into Service Management best practice.

Documentation

Comprehensive course documentation is provided.

What Next?

Following on from this course, you may wish to consider further ITIL courses.
Please contact us to discuss your
requirements with our team of expert
advisors.

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