Summary

If you have purchased XenMobile Enterprise Edition and are using Device
Manager with App Controller to provide apps to your Worx Home users,
configure the Device Manager server so it can communicate with the App
Controller server. Conversely, the App Controller server needs to be
configured so it can communicate with the Device Manager server.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to
false.

Alert Name

Citrix XenMobile AppController Not
Reachable

Alert Message

AppController ({0}) is unreachable from device manager ({1}).
For more information about the AppController see Alert Context section.

Citrix XenMobile Device Manager License Expiration

Display Name

Citrix XenMobile Device Manager License
Expiration

Description

Monitors license status of the XenMobile Device Manager.

Knowledge Article

Summary

This monitor issues alerts about imminent license expiry. When number
of days left before the expiry is equal or less than the threshold, the
monitor gets in the warning state. Critical state is triggered once
“number of days” reaches zero.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

WarningThreshold

Warning threshold for number of days left before license expiry.
The default value is 10.

Alert Name

Citrix XenMobile Device Manager License
Expiration

Alert Message

License for XenMobile Device Manager on host "{0}" expires in {1} day(s).
For more information about machine see Alert Context section.

Mobile Devices

Blacklist Compliance Monitor

Monitors if the number of devices with blacklisted applications exceeds threshold.

Knowledge Article

Summary

This monitor checks number of noncompliant devices due to blacklisted
applications installed. If the number reaches the threshold, warning state
alert will be generated.

XenMobile Device Compliance feature includes checking the attributes of
the device against a list of acceptable operational conditions. Device
Manager administrator can configure Automated Actions that would trigger
an event when a user device is out of compliance.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

Threshold

Threshold for number of noncompliant devices. The default value
is 1.

Alert Name

Too many blacklist noncompliant devices

Alert Message

Number of blacklist noncompliant devices permitted to connect on device manager "{0}" exceeds threshold.
For more information run the diagnostic task "Display Blacklist Noncompliant Devices" from State Change Events tab in Health Explorer.

Local Encryption Compliance Monitor

Monitors if the number of devices without local encryption exceeds threshold.

Knowledge Article

Summary

This monitor checks the number of noncompliant devices due to the lack
of local encryption. If the number reaches the threshold, warning state
alert will be generated.

XenMobile Device Compliance feature includes checking the attributes of
the device against a list of acceptable operational conditions. Device
Manager administrator can configure Automated Actions that would trigger
an event when a user device is out of compliance.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

Threshold

Threshold for number of noncompliant devices. The default value
is 1.

Alert Name

Too many devices without local encryption

Alert Message

Number of devices without local encryption permitted to connect on device manager "{0}" exceeds threshold.
For more information run the diagnostic task "Display Devices w/o Local Encryption" from State Change Events tab in Health Explorer.

Mobile Device Compliance Monitor

Monitors if the number of noncompliant devices, by any policy, exceeds threshold.

Knowledge Article

Summary

This monitor checks the number of noncompliant devices on XenMobile
Device Manager. If the number reaches the threshold, warning state alert
will be generated.

XenMobile Device Compliance feature includes checking the attributes of
the device against a list of acceptable operational conditions. Device
Manager administrator can configure Automated Actions that would trigger
an event when a user device is out of compliance.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

Threshold

Threshold for number of noncompliant devices. The default value
is 1.

Alert Name

Too many noncompliant devices

Alert Message

Number of noncompliant devices permitted to connect on device manager "{0}" exceeds threshold.
For more information run the diagnostic task "Display All Noncompliant Devices" from State Change Events tab in Health Explorer.

Password Compliance Monitor

Summary

This monitor checks the number of noncompliant devices due to weak
passwords. If the number reaches the threshold, warning state alert will
be generated.

XenMobile Device Compliance feature includes checking the attributes of
the device against a list of acceptable operational conditions. Device
Manager administrator can configure Automated Actions that would trigger
an event when a user device is out of compliance.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

Threshold

Threshold for number of noncompliant devices. The default value
is 1.

Alert Name

Too many devices with noncompliant password

Alert Message

Number of password noncompliant devices permitted to connect on device manager "{0}" exceeds threshold.
For more information run the diagnostic task "Display Password Noncompliant Devices" from State Change Events tab in Health Explorer.

Rooted Device Compliance Monitor

Summary

This monitor checks number of rooted/jailbroken and thus noncompliant
devices. If the number reaches the threshold, warning state alert will be
generated.

XenMobile Device Compliance feature includes checking the attributes of
the device against a list of acceptable operational conditions. Device
Manager administrator can configure Automated Actions that would trigger
an event when a user device is out of compliance.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

Threshold

Threshold for number of noncompliant devices. The default value
is 1.

Alert Name

Too many rooted devices

Alert Message

Number of rooted devices permitted to connect on device manager "{0}" exceeds threshold.
For more information run the diagnostic task "Display Rooted Devices" from State Change Events tab in Health Explorer.

Whitelist Compliance Monitor

Monitors if the number of devices with missing mandatory applications exceeds threshold.

Knowledge Article

Summary

This monitor checks number of noncompliant devices due to missing
mandatory applications. If the number reaches the threshold, warning state
alert will be generated.

XenMobile Device Compliance feature includes checking the attributes of
the device against a list of acceptable operational conditions. Device
Manager administrator can configure Automated Actions that would trigger
an event when a user device is out of compliance.

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

Threshold

Threshold for number of noncompliant devices. The default value
is 1.

Alert Name

Too many whitelist noncompliant devices

Alert Message

Number of whitelist noncompliant devices permitted to connect on device manager "{0}" exceeds threshold.
For more information run the diagnostic task "Display Whitelist Noncompliant Devices" from State Change Events tab in Health Explorer.

Citrix XenMobile Tomcat Service CPU Utilization

Display Name

Citrix XenMobile Tomcat Service CPU Utilization

Description

Monitors CPU utilization percentage for the XenMobile Tomcat service.

Knowledge Article

Summary

This monitor checks how much CPU resources are being utilized by
XenMobile Tomcat Service. If utilization percentage keeps reaching or
going over the threshold for "number of samples" times, warning state
alert will be generated.

Device Manager server runs on an Apache Tomcat web server which is
configured as a Windows service and relies on Java software (Java virtual
Machine).

Configuration

Following configuration parameters are customizable:

IntervalSeconds

The recurring interval of time in seconds in which to run the
rule (the default value is set to 300 seconds). In general this
parameter should not be changed.

SyncTime

The synchronization time specified by using a 24-hour format. No
default value specified.

Debug

Used for troubleshooting. When true, writes more information into
event log. The default value is set to false.

NumberOfSamples

The number of event occurrences before alert will be triggered.
For example if alert must be triggered after not more than 5 minutes
set it to 1 and set it to 4 if 20 minutes is the maximum. The
default value is set to 1.

Threshold

Threshold for CPU utilization percentage. Examine the data
collected by corresponding performance rule if adjustments are
necessary. The default value is 90%.

Resolutions

Please refer to the following dashboard view for more information:

Device
Manager Performance/P>

Alert Name

Citrix XenMobile Tomcat Service CPU Utilization

Alert Message

The CPU utilization for XenMobile Tomcat service ({0}) on {1} is {2} %.
For more information about machine see Alert Context section.

Installs Citrix Management Pack Agent for XenMobile on the Device Manager.
Parameters:
- AgentInstallationSource: Agent installation and configuration source is specified as either with the management server name where XenMobile MP was installed or with the UNC path where XenMobile MP Agent installation and configuration files exist. If not specified, the task tries to identify the management server automatically.
- AgentInstallationDestination: Specify the agent installation destination folder optionally.
- UpgradeAgent: If true, the existing agent is removed initially and then the new one is installed. Before the agent is upgraded, put the managed node in the maintenance during the installation.

Parameter

Def.value

AgentInstallationDestination

AgentInstallationSource

UpgradeAgent

false

Debug

false

Citrix XenMobile Windows Service

Stop Service

Attempts to stop the Windows service.

Parameter

Def.value

TimeoutSeconds

300

Citrix XenMobile Windows Service

Start Service

Attempts to start the Windows service.

Parameter

Def.value

TimeoutSeconds

300

XenMobile Device Manager Computer Role

Check Requirements and Configuration for Citrix MPXM
Agent

Checks if a Citrix system meets the requirements for Citrix Management Pack Agent for XenMobile.

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XenMobile Device Manager Computer Role

Check Installation Prerequisites for Citrix MPXM Agent

Checks if a Citrix system meets the requirements for Citrix Management Pack Agent for XenMobile installation.

Parameter

Def.value

AgentInstallationSource

XenMobile Device Manager Computer Role

Collect Support Information for Citrix MPXM Agent

Collects support information for Citrix Management Pack Agent for XenMobile.

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Views

Folder

Display Name

Description

Target

Category

Citrix Library

Citrix Management Topology

This view displays topology for all Citrix Management Packs.

Citrix Management

Topology

Citrix Library

XenMobile Device Manager Computers

This view displays all computers with XenMobile Device Manager installed.