Support

Need help getting up and running? What about a month or a year from now? When you trust IX with your web hosting, you'll get a skilled hosting specialist to help you with your account, at no extra cost.

We will always be there to help you - over Twitter, Skype, IM, phone, or email. Our service staff is here for you, so contact our friendly hosting specialists whenever you'd like. After you talk to our staff, you'll never want to speak to any other company's support again.

Protect Your Stuff

Get Talking

Hoping to start a blog or get started fast with your Wordpress or Joomla website? No problem! Our easy, One-Click installs will help get you talking to the world without talking to technical support first (but they'll be there if you need them!).

Know Your Traffic

It's important to keep tabs on things like your children or car keys, but when it comes to running a website, it's better to know everything. Website traffic, common visitor trends, etc...and they're all available free with our website statistics tools!

Help when You Need It

We've got an awesome, responsive team that's here to give you helpful website advice. And, you can contact them any way you'd like: phone, chat or, ticket! Whether you’ve got an issue with your site, or just a simple question, we’re here to help!

General FAQ

1. Why Do I need web hosting?

Every website is made up of two parts; a domain name, and web hosting. The domain name is just the name of your site, like "happyclouds.com" or "dogtraining.org."

Web hosting is the space on a server where you store the data for your domain... all your pages, pictures, videos, etc. The server then allows your website to be accessed worldwide.

Without web hosting, all you have is a name. Think of it like having a street address without a house. Web hosting is where you store the heart and soul of your site.

2. Which web hosting product is right for me?

If you want to use a web application to manage a database, create a shopping cart, or send out a podcast, check the program to see if it requires Windows or Linux-based hosting.

If you can't find the requirements, determine the coding language for the application. If you see the terms "mssql", ".ASP", "ASP.NET", or Coldfusion, purchase Windows hosting. If you don't see these terms, choose Linux hosting.

Once you've picked your operating system, you'll want to choose a hosting package. You can pick from Expert (Linux only) to Business Plus, to Unlimited Pro. The bigger your site or business, the bigger the web hosting package you should choose.

3. What comes with your web hosting products?

All of our web hosting packages come with unlimited disk space, unlimited bandwidth, and unlimited website hosting (ie: host as many websites as you'd like on one web hosting package).

If you'd like to see the specific details on what each hosting package has to offer, visit our hosting products page here!

4. How do I get started?

Once you purchase a web hosting package, there are a bunch of different ways you can get your web site started. Your choice should be based off of your website's size, type, and requirements. For instance, if you simply want a website hosted where you can post family pictures, you can use our Website Creator. However, if you want a large website with an online store, you may want to get some professional website design software.

Our web hosting control panel also makes it easy to install Wordpress, Joomla, and many other popular applications with only a few clicks.

You can also build your website using web design software such as Adobe Dreamweaver, Apple iWeb, or Microsoft Expressions.

5. What about email hosting?

We can do that too! Our web hosting dashboard allows you to set up multiple email addresses for each of your domain names. Email addresses can be accessed via POP or IMAP using any popular email program, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail.

Don't feel like setting up an email program? No problem! Our web hosting control panel comes with a free web-based mail client! Just log into your console and click your email address to view your mail.

6. What if I need help?

Our helpful and friendly service staff is always available by phone. Located in Columbus, Ohio, our on-call hosting specialists aren't restricted by call-time limits or required to read from a script. Instead, each representative of our customer relations workforce is ready to work with you until your question is answered and your needs are satisfied.

If you can't reach us by phone, representatives are always available via ticket and live chat. Special arrangements can also be made to speak with you via Skype, email, or any other method of your choosing.

Whatever the case, we're always here to help!

7. Can I check my website traffic?

Yes! Monitoring your website traffic is an important step in improving your site's efficiency and popularity, as well as keeping track of where your visitors are coming from, what time of day they're visiting you, and how long they're staying.

Your web hosting control panel allows you to install several traffic monitoring applications with just a few simple clicks. We also allow installation of any supported 3rd party traffic monitoring program.

8. What if I already have a website hosted somewhere else?

No problem. If you'd like to transfer a website from another web host to our hosting services, give us a call. Our knowledgeable staff will give you all the instructions you'll need to move your data to our servers.

Unlimited

$7.95/mo

Business

$7.95/mo

"You guys rock. I would recommend IX Web Hosting to anyone looking for a hosting service provider. I look forward to continuing to grow as a web developer and coder and will most definitely use IX Web Hosting whenever I need to recommend a service provider. Again, my sincerest thanks go out to everyone."

Contact Us

We're Social

We're Always There When You Need Us The Most!

Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.