Occasionally, you may need to move one or more user accounts from one Connection server or cluster to another, for load balancing or other reasons. Or, you may need to migrate many or all of the users from one server or cluster to another. In this chapter, the server or cluster from which you move users is referred to as the source location, and the server or cluster to which you move the users is referred to as the target location.

NoteThe information in this chapter is not applicable to Cisco Unified Communications Manager Business Edition (CMBE).

Moving One or Several Users Between Networked Cisco Unity Connection 8.5 Locations

NoteThe information in this section is not applicable to Cisco Unified Communications Manager Business Edition (CMBE).

To move users with voice mailboxes between Cisco Unity Connection 8.5 locations (where a location represents either a server or cluster on the network), you use Cisco Object Backup and Restore Application Suite (COBRAS) Hot Mode. Hot Mode moves the user profile information and the user mailbox (including all new and saved voice messages, but not including deleted voice messages, receipts, faxes or email messages) from the source location to the target location. In the process, information about the moved users is modified on both the source and target locations, and when replication is complete, all locations in the site or organization are appropriately updated. To use Hot Mode, both the source and target locations must be running Connection 8.5 or later, and the locations must be networked via intrasite or intersite networking.

Caution Before moving users, read the COBRAS help file and the COBRAS Hot Mode for Connection to Connection help file carefully and thoroughly.

Migrating Users Between Cisco Unity Connection 8.0 or Earlier Locations, Migrating Users Between Connection Locations That Are Not Networked, or Migrating Large Groups of Users from One Location to Another

NoteThe information in this section is not applicable to Cisco Unified Communications Manager Business Edition (CMBE).

If either the source or target server is running a Connection version earlier than 8.5, or if the locations are not networked via intrasite or intersite networking, you use Briefcase Mode in the Cisco Object Backup and Restore Application Suite (COBRAS) tool to move users with voice mailboxes. Rather than moving all pertinent objects from one location to another and cleaning up the original location automatically, Briefcase Mode requires that you copy information from the source location, remove the objects, and then restore them on the target location.

When migrating users in Briefcase Mode, you can choose whether to copy the user voice names and voice messages.

Task List for Migrating Users by Using COBRAS Briefcase Mode

Use the following high-level task list to migrate users in Briefcase Mode:

Note If the source and target are connected via any type of networking, it is critical that you delete the users and verify that the deletion has completed on all networked locations before importing the users on the target location.

5. Use COBRAS Briefcase Mode to import users on the target location. See the COBRAS Briefcase Mode help file for instructions.