Customer Service is key to Pyramid Plastics success over the years, and being able to use its expertise to provide mold tryout and process validation services to Industrial Molds Group has resulted in both companies expanding their value add to their many OEM customers in the Automotive, Packaging, Medical Disposable and Instrumentation, Hardware, Consumer Products and Industrial markets. At Pyramid Plastics, we believe that customer service is synonymous with customer satisfaction!

Customer Collaboration

Customer Collaboration throughout the component development process is critical to the overall program’s success. Our plastics engineers work closely with the mold design engineers and our customers’ product development team to evaluate production requirements and establish the criteria needed for each project – from 3D model, to prototype development, to mold build and sampling processes. Once your mold is in production, our quality team performs stringent inspection, establishes the quality criteria required and develops control procedures to ensure molded parts meet specifications.

Program Management

Program Management is a necessary component of maintaining the lines of communication throughout the mold design and development stages. Our Program Managers provide regular reports on the progress of the project, keep the customer apprised of any schedule changes, and works with the customer to ensure on-time, on-budget delivery of your products.