Services

Features

EasyClean™ Interior

Spills? Splatters? Don’t sweat it. LG’s EasyClean™ interior resists stains and buildup, so cleaning your microwave doesn’t have to be a chore. Simply wipe with a damp cloth—no chemicals, no scrubbing, no problem.

QuietPower™ Ventilation System

With an Over-the-Range Microwave Oven, strong ventilation is key. That’s why LG has created the QuietPower™ vent, which does the job quietly, without interrupting your life.

Sensor Cooking.

Eliminate the guesswork in cooking. Humidity-sensing technology determines when food is cooked and automatically turns off the microwave to help prevent the over- or under-cooking of meals.

Energy Savings Key

Saves energy by turning off the display when not in use. The display will turn off when the unit is not active for 5 minutes. When this feature is in use the power consumption drops to below 0.1W.

Auto Defrost

Automatically defrosts for a specified amount of time.

One-Touch Settings

Makes it easy to cook and warm a variety of foods – from a cup of coffee to chicken nuggets.

Add Time Controls

Adds cook time in 30 second or 1 minute increments.

Hidden Vent

LG microwaves live up to stylish design with hidden vents, so that it looks as smooth as it works. The ventilation can be installed either updraft or front, whichever meets your needs for the perfect kitchen.

Child Lockout

Enables you to lock the keypad to prevent the oven from being accidentally started.

Steam from range causes touchpad to fail.

Want to make some soup? Boil some water for pasta? You'd better keep to the left side of your stovetop, and hope your touchpad doesn't flip out. I bought this microwave in July '15, and had to call LG three times to have someone come out after the touchpad stopped working. All three times it happened after boiling water on the right side of my stove, which is right under the touchpad. Each time is was a few days before a service tech could make it out, and the touchpad came back to life before they arrived. They told me that, since the problem was "solved", and the microwave was functioning "properly", they weren't authorized to repair or replace any parts.
It's now been three days after my wife made some soup, and we've been without a functioning microwave ever since. We've left it unplugged for a day, and nothing. The light turns on when the door is opened. When plugging it back in the display prompts you to set the time. But the touchpad is still unresponsive. The kicker being that the warranty period is over, and now if I want it repaired I need to pay a service fee. For an ongoing issue that was reported during the warranty period but was never repaired. This microwave is garbage.
We purchased all LG appliances for our kitchen, and love the way they look. Fortunately when our refrigerator died it was still under warranty, and we got it fixed. The microwave failed under warranty, but was never repaired, and now LG doesn't care to help. 50% failure rate for our LG kitchen appliances. Absolutely horrible. We will never again be purchasing another LG appliance, or any other LG product.

No, I would not recommend this to a friend

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momAndEngineer

Verified Purchase

Member

Rating: 4 out of 5 stars

4

Cooks fine; features irritate

Since I needed an over-the-range microwave to replace the one we had that died, features other than just cooking were important. In particular the quality of the fan was something I looked for, and this microwave definitely has a nice strong fan. The microwaving itself seems fine; I am not a super-heavy microwave user. There are a number of annoying features, though, that make me not recommend this particular microwave:
- The fan is very loud
- The window in the door is very small, so that I can't see food in the microwave unless I'm standing on a stepstool -- and I am average height for a woman
- The interior light is dim, so unless I get up close and peer in, I can't see if the microwave is on
- The display is situated in such a way that if I am cooking at the stove the bottom part of the microwave display is blocked by the panel itself; if I were several inches taller this would not be the case
- The manual says not to use "stoneware" in the microwave. Is this standard? A huge fraction of dinnerware sold is stoneware, I would guess.
- The clock does not stay visible. Why? If you use the microwave in any way, the display comes on, but will turn off 5 minutes after you're done using it. There is nothing you can do about this (there's a special insert in the manual saying this, so I must not be the only who wondered). If this is an energy-saving feature it's ridiculous, as it would only save a miniscule amount of energy.

No, I would not recommend this to a friend

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Mellocello

Verified Purchase

Elite Member

Rating: 4 out of 5 stars

4

Pretty good, not "great!" features.

For some reason, at the last minute we had to choose a different model microwave while in the store finalizing the purchase of our kitchen suite. We ended up with this one which cost a little more than the original one we had chosen, but I was ok with it because it supposedly has a more powerful exhaust fan; 4 speeds vs. 3, moves 400 cubic feet of air / minute vs. 300. However, the fan is loud in my opinion, and the one time thus far that I have created smoke with my cooking I saw it going up in the general direction of the exhaust but not in the grate/ filter area where one would assume it should be drawn. Smoke goes up regardless. So I'm not sure about how well the exhaust fan works. I had cooking smells in the house despite running it on turbo the whole time. The interior is gray, whereas the one we had originally chosen was blue like the interior of the oven we chose, and the clock read-out is also a different color than that on the stove. I would have preferred matching appliances (both are LG of course.) Lastly, the black around the perimeter of the window is so wide that I cannot see what is going on inside unless I stand on my tiptoes and nearly put my nose on the glass. I am 5'7", and I don't like to stand that close to the microwave while it is running. Oh one more point: our previous microwave had "express" buttons, so if you just pushed 3, you got 3 minutes on high. Now I have to push 3-0-0-start. I am ńot too lazy to push 4 buttons, but the express was very nice. And the more buttons that need pushing, the sooner it wears out I am sure. So, I like it fine, mainly because I bought all nice SS appliances and replaced old white ones. Just remembered! It is hard to keep the shiny black face, especially near the handle and controls, smudge-free, and we are a household of two careful adults. It s hard to even clean off the fingerprint-smudges; it just smears around.

No, I would not recommend this to a friend

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Fab5

Verified Purchase

Rating: 1 out of 5 stars

1

Absolutely horrible return policies

I purchased this microwave on BestBuy.com and it was delivered on June 17. My husband travels extensively so he could not install it until 16 days later. It sat unopened in the box until the time we wanted to install it. We noticed that the stainless steel on the front of the microwave had three separate dimples in it. I immediately called Best Buy online, and they said there is only a two-week exchange policy. They refused to help me out and told me it is considered a "cosmetic defect" and that the microwave is still in working order. I paid for a brand-new microwave, yet it looked like I bought it at a scratch and dent sale. I also contacted LG, and they wanted me to deal with Best Buy. Even the supervisors I spoke with at Best Buy were not willing to help me. I requested to speak to the head supervisor, and he NEVER called me. What would have happened if I purchased this as a gift for someone and gave it to them 16 days from the time I purchased it? If it is defective in anyway you are stuck with it! I will never ever ever purchase from BestBuy.com again! Fortunately, I called my local retail Best Buy store, and they were more than happy to exchange it. They showed empathy towards me as a customer. The folks at BestBuy.com could care less!

No, I would not recommend this to a friend

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KSMc

Verified Purchase

Member

Rating: 3 out of 5 stars

3

Great looking & cooking. Not great OTR ventilation

This LG microwave is very nice looking and has all of the standard features you'd expect in today's microwave ovens. It cooks very nicely and the custom features are great. Much better at cooking food than my old GE microwave. That is why I give this LG OTR Microwave three stars. However, there are two problems with this unit that I don't like and that cost LG a five star rating from me.
One problem is the lighting over the range AND inside the microwave oven are not bright enough. Needs much better lighting, especially inside the microwave.
The second, even more important, problem is this OTR microwave is lacking good ventilation suction. The suction is pathetic, even on the turbo fan setting. What a joke! My 14 year old GE OTR microwave did twice as good a job ventilating over my gas range as this new LG model does. I have tried many different things to improve the suction, but to no avail. I have looked at several different web sites ( including LG website), consumer blogs and you tube videos for help with this issue. Apparently most of these modern OTR microwaves are weak in this way. Weak ventilation capabilities. I guess it's just something you have to live with in most of these newer OTR Microwave ovens. Disappointing. Less fancy and more straight forward ventilation might be a better way to go. I would recommend this unit for the looks and cooking but not recommend it for it's weak lighting and ventilation.

I would recommend this to a friend

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kmhgal

Verified Purchase

Elite Plus Member

Rating: 5 out of 5 stars

5

Very Nice Microwave

This is a very nice microwave, although perhaps a bit more pricey than comparable units. We bought while purchasing other kitchen appliances to match color (black stainless). Pretty easy to mount, although we potentially had less clearance than most installations due to granite backsplash installed previously very close to former microwave (which was just a little smaller in dimensions). But we got it to fit. Seems to work well. It does appear to cook much faster/hotter than our former unit. Was surprised the first time I cooked a couple of items that I knew exactly what I'd cook them on with the former unit, and they got much hotter/faster with this unit. Unit has an energy button, which from the instructions just appears to turn off the display to save electricity. However, next usage it turns back on, so you need to remember to always push that button if wanting to save energy. Seems like that ought to be a setting you can make permanent if desired. All the various reheat and cook categories are nice, however perhaps would have been better to display the categories on the screen instead of just using a number mechanism that you then have to reference a chart with (unless you memorize them!). There is a chart inside the microwave, so at least you don't need to keep the manual always nearby. It does appear to be a bit deeper than my previous unit - glass tray is larger. Does have a lot of features - time will tell whether we actually use them or just enter time and level. Perhaps since this one seems to heat faster, using the categories may be more accurate than our guesses. Currently can recommend this product.

I would recommend this to a friend

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joyce

Verified Purchase

Elite Member

Rating: 4 out of 5 stars

4

Needed a reliable microwave

I have had 3 microwaves in my house in the 10 yrs I have owned it. I bought the house new and it came with all GE Profile appliances. After about 3 yrs I had to replace the tube in the first one, but the unit continued to make a horrible noise. The unit had quit working completely. Before I had the tube put it, the tech assured me it would take care of the racket. It did not. A few yrs later, it broke again. I called GE and they gave me a discount on a new $500 one. In December of 2017, the micro was arcing and almost started a fire. I purchased an LG from Best Buy. Again, I did not buy the cheap model. The only two things I have found that I do not like about it is the fact that it does not have express keys for 1-6 minutes like the GE does. You have to punch in the minutes like 1.00. The other is that they have a shading on the door and the window to see into is a rectangle in the middle of the door. I am only 5 ft tall, and I cannot see into it without getting on a stool. At first, I thought it did not have a light in it. I am 75 yrs old and should not be having to get on a stool to check my cooking. LG needs to redesign the door so everything is visible in the whole door. I would recommend if the person is 3 or 4 inches taller than me.

I would recommend this to a friend

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SomeonesMom

Elite Member

Rating: 4 out of 5 stars

4

Nice Microwave/Range hood

Microwave works fine and is easy to clean. It is the type with a turntable. There is a button on the front to turn off the turntable rotation if needed.
Like every microwave, when you get a new one, you have to relearn the button press sequences.
If you open the door, on the lower inside edge of the oven there is a list of number codes for cooking, reheating various typical foods. It is easy to find one that is similar to the thing you are cooking so you can select an appropriate code. Then it will use sensors to cook the proper length of time. The sensor cooking works well this way.
The exhaust fan has several speeds, including the very powerful "turbo", and you can leave the fan on a timer, so that it will continue working for several minutes to half an hour and then turn itself off. This is a nice feature.
I chose this oven to match an LG range/oven -- and got $100 off the microwave off for buying them together. I chose this one over another LG that was next to it in the store, because the door latch mechanism seemed to operate more smoothly.
I give it four instead of five stars because it does not have a one button "quick settings" for something like "boil a cup of water", "1 minute" or "popcorn". Any usage requires a minimum of two button presses.
But really, it is a perfectly good microwave.

Best answer: We are not familiar with the model number of your current microwave as it is not showing up as valid. The LMV2031ST does not have an extend a vent. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP

Best answer: Yes the unit will vent into the kitchen. All you have to do is remove a couple of screws on the top where the fan is and rotate the fan. The microwave comes with instuctions to do this in case you need them

Best answer: The unit can be connected to external vents, and does provide instructions about how to do that. Not sure if the parts you need would be included; you might want to go to the LG Site and download the installation instructions for it to review what's in the box. I vent mine into my apartment since my building doesn't have an external vent I can connect to.