A few days after Christmas we went to Tenerife. Our flight out was quite early in the morning, so we decided to spend the night before at the Novotel Birmingham Airport. Here’s what we thought. We arrived at the hotel on a Friday evening at about 7pm and my first impression was that it was really busy. However, we didn’t have to wait long at all to check in. Whilst Simon checked us in, a member of staff came over with a little soft toy for each of the kids. They were over the moon and it was the perfect…