Frequently asked questions for customers

Information about General Ordering

How does your content writing service work?

You can find a detailed explanation about our service and its features on the 'How It Works' page. Learn to use our assistance step-by-step. A detailed guide and a video tutorial will provide helpful instructions for you.

How do I complete the order form?

To start using our service, fill in the order form. There are two types of forms on our website – a short one and an extended one. The first one is located on the main page of our website. After you complete it, choose the 'Continue' option to gain access to the extended form.

If you do not have a personal account with our service at this stage, it will be created by our system automatically. A notification with the password will be sent to you immediately. Once you submit an inquiry and enter your personal account, you can change the password by using a combination of numbers, letters and symbols.

When you are redirected to the extended order form, you will be able to upload extra information for the writer, specify the vital details of your order, and set a fixed deadline.

For more information, view the 'How it Works' page or watch the video tutorial provided on our website.

Will it be possible to send additional materials to the writer?

Fill out the order form with the details of your custom content. As soon as you do this, you can
send your writer any sort of materials essential for creating your content. Provide a short
description of the basic concept, share your personal ideas with your writing assistant, and
then suggest suitable ideas, outlines, and diagrams.

What is the format of the custom essays you complete?

At our service you can feel free to choose the required paper format. Our writing experts will complete the order according to the rules of MLA, APA, or Chicago\ Turabian style of paper formatting. If your order doesn't presuppose any title page, heading, or references, select the option 'Not applicable', and our author will present the document as a MS Word file.

What should I do if I forgot my password?

If you forget your password, just follow the link Forgot
Password which is below the 'Login'
button on the login page of our website.

Can I place an order at this website without charge?

At our website you can place your inquiry for free. Complete the order form with the details of
the content you want. We offer a great way to make sure that the writer meets your expectations.
Request a sort sample of content (about 100 words) free of charge. Hire a suitable candidate to
compose the content for your website. Then reserve the needed sum of money on your personal
balance. This deposit is enough to start work on your custom content.

Does your company support social values?

Our custom company strongly supports all basic social, moral and cultural values. That is the reason why we don't provide academic writing help with any issues that sound especially controversial:

Gay marriage

Abortion

If the paper relates to any of these topics, the order will be canceled by the system automatically.

Can I order help from your writers that is connected with completing tests (e.g. T\F, Check boxes, multiple choice tests etc.)?

We strongly believe that it's fully within students’ competence and responsibility to complete any kinds of tests assigned to them. Thus, any order that contains a request to complete a test or pass an exam will be automatically canceled.

For the same reason, we don't recommend that you share any of your personal information with our company’s assistants. That way, you will avoid compromising your personal security and academic rating at your educational establishment.

Completing the Order

When will my order be completed?

You can set the deadline at the time you complete the order. That is the date when you expect your custom order to be completed. You can change this date after talking with the writer. If your instructions remain the same, the writer will adhere to the original deadline stipulated.

It is essential to inform your author about any changes to the due date. This way you will help our writing specialists meet custom expectations in the best way possible.

How will I get my content ordered?

When the content is completed, you will get it online. Download it onto your personal computer in
the format which most suits your needs. Format options (PDF file or MS Word document) will
appear on the screen. Select one and save it on your personal computer. Use the custom written
content to achieve your business goals.

Can I change the instructions for my order?

At our service you are allowed to change your initial instructions even after you have placed
your content order and our writing specialists have begun to offer their bids to complete it.
Locate the option 'Edit order details' on our website and make the needed changes. However, note
that if you change the basic details of your order (deadline, type of content, general
stylistics etc.) the previous bids placed by our writing specialists will no longer be
relevant.

If you decide to change the details of your order at the stage when a writer has already been
assigned and your order is in progress, discuss all the changes in your primary instructions
with the writing specialist.

What if I don't like the content I get?

Feel free to express your opinion about the content while the writing assistant is still working
on it. State clearly what exactly does not meet your expectations in the content or the writing
style. Guide your writer via online communication.

When the content is competed and you have paid the entire sum for the writing piece, the order
will automatically get the status 'Finished'. This means that there will be no chance to make
any kind of revision to provide any desired changes.

Requesting editing or rewriting of the content will be the only available option at this
point.

How can I use the rewriting and editing service?

The rewriting and editing service is of great use when you already have a version of the content
but wish to improve it. Our writers will suggest suitable formulations and a style to fit your
personal custom requirements. To get the content improvements, upload the file so that our
writers can begin revising it according to your stipulations. Mind the differences between
editing and rewriting, though. When the content is edited, it may undergo various changes. These
can include changing the content, selecting suitable patterns, editing, and so forth. The
changes provided can be as much as 20-30%.

Rewriting is based on editing, revising and proofreading. In this case the writer provides
significant changes to the content, as well as structural transformations. Proofreading and
revision are essential parts of this process. This time, the initial content can undergo as much
as 70% change.

Why is it better to list the order as featured?

Listing the order as featured is an additional option we offer to our customers. It helps to
place emphasis on your order, thus attracting more attention to it. A larger number of our top
writers will notice your order when it is featured, resulting in more offers and bids. As a
result, your custom content will be written much faster than you might otherwise expect.

You can easily request this service when your order undergoes the 'Bidding' stage. The price for
this optional service is only $ 4.95.

Information about our writers

What's the location of your service? Where is my writer from?

Our content writing service is located in Cyprus. Our company’s writing team is composed of
writing specialists from different parts of the world. If you are interested in your writer’s
location, you can ask the writing specialist directly in the chat feature.

You have a chance to clarify this issue with your writing specialists while exchanging massages
in the administration control panel.

Are your writers highly qualified?

All writers in our company are creative, well-qualified and hard-working. Their well-rounded
education and efficient practical experience in content writing make them reliable helpers for
our customers. To begin with, they undergo our specially designed testing program. Moreover, the
Writers Department constantly evaluates their work. Our rating system and feedback from our
customers will help you to make the right choice. Analyze the performance of our writing
specialists according to the following criteria:

writer's rating

order history

feedback from previous customers

writing style

How is the writer's rating calculated?

The personal rating of every writer in our service is a key factor which helps to ensure fair
competition among our writing specialists. It motivates them to use their writing skills in the
best way possible. Such an approach helps customers to choose the most suitable writer to work
on their orders.

The rate of each writer is calculated automatically and is based on our customers’ ratings. The
information about the number of completed orders by a specific writer is also available on our
website. This data is constantly updated and is objective and reliable.

What is the meaning of writers' awards?

Both ratings and awards systems serve as motivators for our writing specialists. In this manner,
we create a fair competition among the writers to encourage them to produce the best work
possible at all times. You can view on our website how many times the award is granted.

Find more information about the rating and awards of our writers on the page 'Our
Top Writers'.
For more details about the kinds of awards provided by our service, read the information
presented on the 'Rating & Awards' page.

When is a writer's warning used?

The performance of every writer is checked by our company’s Quality Assurance Department. This
helps us to make sure that we recruit only well-versed and highly-qualified writing experts. We
pay attention to all the details of their work while they complete custom orders.

If we become aware of incidents of rudeness or unprofessionalism in communicating with a
customer, completing an order late, or using a high degree of plagiarism in the content, etc.,
we may issue a warning to that writer after further investigating the details of the case.

This warning is used to prevent future mistakes or undesired behavior from that particular
writer. If we observe little improvement, we cease cooperation with that writing specialist,
immediately.

Issues of confidentiality, plagiarism and payment

How can I provide payment for your help with custom content? Can I submit the money through your
website?

You can pay for your custom order in two ways. One way is to upload the needed sum to your
personal account on the Web.ThePensters.com and then, when the order is completed, pay from the
balance. You can also use the PayPal service to provide direct payment. This is a safe and
secure way to pay for our help.

What is the procedure of paying the writer? Do you have a Money-back Guarantee?

When using our website for ordering custom content, you become the manager of your own order.
Decide when to provide payment for the custom help you receive from us. At our service, you may
pay for the order in installments. Release the final payment once the order is completed and no
more corrections are needed. However, be aware that after you submit the last payment, there
will be no chance to request any further revisions. Request revisions before you make the final
payment.

Every content order we get is automatically split into parts. The number of parts depends on the
number of pages in the order and the deadline you set. If the content order is 3-page long and
the deadline is 48 hours, you will have to pay the writer for 3 parts. Generally, the writer's
payment doesn't exceed more than 5 parts. If the content order consists of 25 pages, you will
have to pay the writer for every 5 pages of content.

The rules are different for urgent orders with a deadline of 48 hours or less. If the order is 2
pages in length or more, it will result in 2 parts for the writer's payment. If it is just 1
page long, the writer's payment will be divided into 2 parts regardless of the deadline.

Click the 'Release' button to pay the writer. Please note that when you provide the payment in
this manner, the money you paid will not be refunded or reimbursed. To get more information,
please view our Money Back Guarantee.

Is it possible to get a discount on my order?

Our writing service endeavors to set prices that are affordable for our customers while, at the
same time, fair to our writers. The bidding process in our company runs on the free market basis
with no interference. Choosing the price which suits your needs best is a perfect alternative to
requesting a discount.

How can I make sure that my paper is not plagiarized?

We want our customers to be sure they get original content from us at all times. For this reason,
we suggest that they use our 'Plagiarism Check' software. Customers can find this free
additional service on our website. The best way is to check the content in parts to determine if
any paragraphs need changes. Let the writer know if the similarity index is high. The needed
changes will be provided immediately to the stipulated paragraphs.

Can you guarantee privacy in using your service?

We guarantee full privacy in using our service. The personal data of our customers is never
shared with any third parties. Getting writing help with custom content from our company is
absolutely secure. For more information, consider our Confidentiality
Policy.

What happens if I delete my account?

Depending on the personal and business intentions, any customer can delete an account on our
website at any time. However, if you do this, you will no longer have a chance to log into your
account or to restore it. If you delete the original account, please create a new account for
further cooperation with our service.

Will my order be processed if I charge back the payment?

When you charge back a particular sum of money from your account, the same sum will be
automatically taken from your Web.ThePensters.com. If the amount of money you want to withdraw
exceeds the sum that is available on your balance, all the content orders which are in progress
will be canceled by the system.

To initiate a query and resolve a charge-back issue, send a message via the administration
control panel.