We are delighted to be sourcing for a Head of Key Account Management to be based in Malta for one of the premium aircraft charter companies offering a wide range of services specialising in Strategy, Maintenance planning, Marketing, Sales and Finance.

The chosen candidate will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the clients are met and maintain a long-term relationship with accounts.

Responsibilities :

Customer advocate

Being the prime Customer interface and developing a solid and trusting relationship between major key clients and company;

Being the main contact responsible for client communication and execution of the management contract;

Preparing, monitoring and checking of all customer communication (verbal, written) of all departments towards the client and resolve client’s issues and potential complaints;

Managing the daily flight requests in collaboration with OCC.

Financial control

Initiating and leading the preparation of the annual budget, together with Head of Finance and Head of departments;

Preparing of the monthly and quarterly customer reports and liaising with the team for informed content; revising the report format periodically to ensure they remain customer focused and relevant;

Planning and presenting reports on account progress, goals and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training;

Showing accountability in case of budget deviations;

Filing and understanding the relevant provider contracts of each aircraft;

Expanding relationships internally and externally and bringing in new clients;

A global leader of contract aviation recruitment. Ryan Aviation was formed by industry professionals. We provide a comprehensive list of services to our clients and candidates within the aviation field.

Contact us

Ryan Aviation Recruitment

Unit 40, Lough Sheever Corporate Park, Mullingar, Ireland.

Suite 5, Gateway Hub, Airport House, Shannon Airport, Ireland.

info@ryanaviation.net

+353 4493 30330

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