This is a sensitive subject.. because timeout can -really- happen for a
mobile player, but we have a system in place that will inflict penalty if
too many timeout in ELO are happening with a specific player in a short
period.
Also, we expect people in ELO to spot out the "bad sheep" and avoid
them..

You shouldn't have lost everything, if at least round 1 has been played, you should have get character experience anyway.
Timeout in ELO is very wrong because players use(d) it for rating protection. In normal game, it's less a matter because you'll still get your experience.

I have experienced the same thing at least 2 times tonight if not 5! it is the higher players doing it when they try a lower placed person like myself (senior level 7) and they don't win 1st round outright they just close the window or let it time out, and it isn't because they are mobile as they make their first choices fast enough!

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