"Parking"

Horrified to turn up with a frail elderly relative and find the disabled car park being used as a building site no disabled bays free in main car park this needs putting right as soon as possible had great trouble getting my relative out of the car also very angry at having to pay as we were in the main car park surely a blue badge holder shouldn't gave to pay also has no change for a wheelchair to push her never used to need to find a coin for this get this all sorted out please

Responses

I am sorry to hear that the development work affected your relatives experience.

For the safety of visitors we have had to re-locate some of the designated blue badge spaces to the main car park. During peak times, our car park can unfortunately get very busy, however we offer more than the recommend number of blue badge spaces which are located in the main car park, in front of the Aylesford Unit and in the car park across Lakin Rd.

Car parking charges for blue badge holders was altered in line with the national travel cost scheme, which states that the only exemption to car parking charges is for patients who are on means tested benefits. This is in line with other public sites and the same charges for all patients will now apply. If blue badge holders are on means tested benefits then forms can be collected from the security office and volunteers desk, completing this form will enable which will enable them to claim these costs back.

With regards to wheelchair coins, this has been introduced to ensure that wheelchairs are returned to the correct areas so that they are available for when patients/visitors require them.

If you would like to discuss anything further please contact our patient experience team on 01926 600 054.