Reviews

Question & Answers

Can I use detergent with this model? I bought it from Bunnings as used floor stock.

Asked by: Sheree

Hi Sheree,
Thanks for getting in touch, This unit is not suitable to be used with our steam fresh detergents or other detergents.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2019-05-14

Hi my Vax Duo Master steam mop has stopped producing steam..&nbsp;
the yellowy/ cream coloured beaded things which sit behind the back of the water&nbsp;
I&rsquo;m thinking needs to be replaced .. where can I buy a new one?&nbsp;

Asked by: Holly

Hi Holly,
Thanks for getting in touch.
Yes, In this case, the hard water filter may have calcified (very dark in color).
You can order a new one from our spare component retailers &quot;Stokes Appliance Parts&quot; or the special orders desk at your local &quot;Bunnings Warehouse&quot;.
The part number is: 029434001005
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2018-08-22

Suddenly no steams coming out.
Was ok for 20 mins.
Why?

Asked by: Kate1301

Hi,
There may be a number of reasons this may be happening.
Is there enough water in the unit?
Have to tried restarting the unit?
When the machine has cooled, check for blockages at the steam output.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact