Especially being on the forums.. All we ever hear/ see about are the bad stuff..

Nevertheless, I always dreaded bringing my car in for anything...
- Example of my dreadfulness: my door lock actuator was out well over 4000 miles ago. But i refused to bring it in, for the simple fact that I don't like dealerships. I waited for when my car was due for service and had to go in.

In the mean time, I wasn't able to be a gentleman and open the door for my wife for well over 4 months; had to get in, reach over to unlock while she waited..

Especially being on the forums.. All we ever hear/ see about are the bad stuff..

Between (1) being busy and (2) having high expectations, people are often not going to respond when service is just "competent". It really has to be above and beyond (or, maybe, one's expectations have to be completely in the gutter) for one to post a positive experience . . .

Regardless, agreed, its good to hear that not all of them are bozos . . .

Between (1) being busy and (2) having high expectations, people are often not going to respond when service is just "competent". It really has to be above and beyond (or, maybe, one's expectations have to be completely in the gutter) for one to post a positive experience . . .

Regardless, agreed, its good to hear that not all of them are bozos . . .

1, yeah I'm busy, Wife, 2 kids 1 being 1ye old. and 3 dogs...
2, I have Extremely High expectations, hence I didn't bring my car in and dealt with a faulty door actuator for over 4 months..

And yes, minus me getting the 240E software update. It was above and beyond as I was almost about to drive to the other BMW dealership.

Nice post. In my 8 years and 5 BMWs worth of experience w BMW of Mobile I have never had one experience even close to bad (knock on wood). I have gotten to know the SA and Shop Foreman well and have a great relationship w them. Thx for posting and good luck!