Older Prey versions continue to work, but their functionalities might be stuck in the past.

Take a minute to bring your computer back to the future:

1- Visit our website using the device: https://www.preyproject.com2- Enter the Downloads tab and select the device’s OS.3- Reinstall Prey and log in using your credentials.4- Order pizza, you deserve it.

That is most of the email. My internet was slow yesterday so when Prey asked me if it could first uninstall the current version and I said yes, there was an issue with a download - I assume the download for the new version.

I just tried again now. It is now saying it cannot uninstall the old version.

I went to...https://help.preyproject.com/article/190-how-to-uninstall-preyThere is no C:\Windows\Prey folder. There is an index that shows....Name Size Date Modifiedcurrent/ 11/27/18, 2:03:57 PMversions/ 11/27/18, 2:03:28 PMcommands.db 7.0 kB 11/27/18, 2:03:15 PMprey.conf 1.3 kB 11/27/18, 2:03:57 PMwpxsvc.exe 598 kB 9/7/17, 3:56:41 PMThose files do not seem to be able to be deleted

That same link then said...This still doesn't workSomething could have gone terribly wrong, and for some reason you could still be unable to uninstall Prey using the previous methods. If that's the case, please follow these steps:

Hit the Windows + the R keys on the device at the same.On that little prompt type services.msc and hit Enter.Look for Cron Service and right-click on it to check its Properties.

There was more directions but I did not copy the rest since there is no Cron Service listed under Services (local)

Javo, can you please be more specific on how to over-install the old one? Specifically, if I go to Prey, hit Get Prey Now, click on Basic Free, and choose Windows 64 bit, Prey asks to proceed to uninstall the old version. As soon as I hit that, it then says cannot proceed with the update and to make sure the Prey folder is removed. And again, there is no Prey folder.

You asked me if there is Prey directory. I told you in my first email there is a Prey directory. This is what I wrote...There is no C:\Windows\Prey folder. There is an index that shows....Name Size Date Modifiedcurrent/ 11/27/18, 2:03:57 PMversions/ 11/27/18, 2:03:28 PMcommands.db 7.0 kB 11/27/18, 2:03:15 PMprey.conf 1.3 kB 11/27/18, 2:03:57 PMwpxsvc.exe 598 kB 9/7/17, 3:56:41 PM

However, today instead of using Cortana to search I used the Run command. And I did find a folder. C:\Windows\Preycurrent versions command.db prey.conf wpxsvc.exeShould I just delete that folder?

As to a prey-install.log I entered C:\Users\%your_user%\AppData\Local\TempNothing was found

Before you asked me for the directory which you later said was t he name or the user I was logged in when I installed Prey. I came up withC:\Users\Jerry D. Magill\AppData\Local\TempYou then replied, "Yeah, like that"So nothing more with that?

You then told me for the 2nd time to copy and pasteC:\Windows\System32This time you said cd C:\Windows\System32I opened RUN and enteredcd C:\Windows\System32nothingI then enteredC:\Windows\System32It is the same thing as I did before. I am copying here what I already told you....Under C:\Windows\System32 there are 3dmwmicsp.dllwmiclnt.dllwmicmiplugin.dllThis time when I did there also wasWMIC.exe

I think you wanted me to ignore C:\Users\Jerry D.Meaning do nohting with that

And I think you wanted me to takeMagill\AppData\Local\Temp\prey_install.logandMagill\AppData\Local\Temp\prey_uninstall.logfiles?and enter both those (one at a time) in the command prompt.The message was the same on both...The system cannot find the part specified