TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

1.05Service

2.05SleepQuality

1.05Value

1.05

“I have stayed at the Sioux Falls Microtel many times. I...”

Oct 22, 2013Lynette R, West River, Sd

I have stayed at the Sioux Falls Microtel many times. I have always had great service with a great price. However, this stay did not leave a positive impression. The day manager was RUDE to several guests during the breakfast because "I don't make coffee because I will just have to throw it out, you should have arrived sooner (it was 8:45am)." She was then watched leaving the desk and went outside to smoke. During checkout, I found that she had overcharged me by adding additional nights stay on my bill and then lied to me that it was the company's fault and there was nothing to be done and everyone is charged an extra nights stay. I asked why I was not told of this policy at time of arrival and she said she did not have time to explain it to me. I asked for the general manager's name and she refused to give it. I was also charged 6 dollars per night more than I was quoted upon arrival. My family is on a budget and we were staying at this motel during a doctor appointments. For the price we paid over the quote and the amount of money that was held hostage, we could have stayed at a hotel with customer service and a pool!!! I am very disappointed and my quarterly trips to Sioux Falls will no longer include this motel.