IATA's Industry Priorities

These priorities are in the process of being reviewed to focus on activities supporting our members deal with and overcome the effects of the COVID-19 crisis.

IATA’s priorities for 2020 were set by the association’s Board of Governors at its December 2019 meeting.​

Key performance targets

Safety and security

To continuously improve safety and security performance through effective risk management, earning the industry the license to grow.

2020 target: reduction of the 5-year all accident rate (pdf) per million flights from 2015-2019 (2019 rate available in February 2020) to 2016-20202035 goal: year on year reduction of the 5-year all accident rate per million flights between 2019-2035

Environmental sustainability

To implement a comprehensive strategy to reduce aviation’s climate, noise and local impacts while securing the industry's license to grow. 2020 target: 1.5% fuel efficiency improvements (pdf), litres per 100 RTK on 2019 figure (available in March 2020)2035 goal: total net CO2 at less than Carbon Neutral Growth (CNG) 2020 level (pdf)

Rebalancing the value chain

To enable a continued reduction in real airline operating costs and charges to facilitate sustainable growth.

Digital transformation

To facilitate innovation and enable state of the art digitalization and connectivity of the industry to step change profitability, efficiency and the customer experience. 2020 target: delivery of Board approved strategy for industry transformation and data

Efficient airline processes

To enable a significant reduction in airline systems cost to support sustainable growth. 2020 target: airlines representing 85% of BSP card payment volumes have published their payment policies

Product differentiation

To provide airlines with the freedom to distribute products to the right customer at the right time across all channels without being commoditized and so supporting sustainable growth. 2020 target:NDC LeaderBoard airlines representing at least 20% of IATA members’ passengers carried, having collectively achieved 20% penetration for their agency sales

Efficient IATA Operations

Member satisfaction: NPS score of 55

Safer funds 0.012% unrecovered debt

Efficient settlements: reduced operating unit fees of 3.60 US cents for BSP and 12.77 US cents for CASS

IATA financial operations: meet or be better than the approved IATA budget

Engagement and alignment: staff survey results relating to engagement and alignment questions to in the 3rd quartile