The p5-570 uses a 4U rack-mounted server drawer as its basic building block and can be configured
with one to four drawers in a single rack.

With two processor card positions per drawer, the p5 model 570 is available in 2-, 4-, 8-, 12-, and
16-way configurations.

The symmetric multiprocessor (SMP) server uses 2-way processor cards with state-of-the-art, 64-bit,
copper-based, POWER5 microprocessors running at either 1.5 GHz, 1.65 GHz, or 1.9 GHz. Each
processor card has 36 MB of Level 3 cache and 8 slots for memory DIMMs. The base 2 GB of
system memory can be expanded up to 512 GB in a four-drawer system.

Each drawer of a p5-570 system contains six disk drive bays and six 3.3-volt PCI-X slots. With up
to 24 disk bays, the model 570 can accommodate up to 3,523.2 GB of internal disk storage. Each
drawer can also hold two DVD-RAM or DVD-ROM drives.

Other integrated features include:

Service processor

Two 10/100/1000 Mbps Ethernet ports per drawer

Two internal Ultra320 SCSI controllers per drawer

Two serial ports per system

Two USB 2.0 ports per drawer

Two HMC ports per system

Two remote I/O (RIO-2) ports per drawer

Redundant hot-swap power and cooling

Dynamic logical partitioning (LPAR), with optional micropartitioning, and Capacity on Demand (CoD)
are supported on the p5 model 570.

The p5-570 is supported with the IBM eServer® pSeries® Cluster 1600 running Cluster Systems
Management (CSM) V1.4 (AIX® and LINUX). For hardware control using CSM, an HMC is required.

Optional two media bays per drawer  Up to eight DVD-ROM or DVD-RAM
features per system (optional).

Two RIO-2 ports per drawer for attaching external 7311 I/O drawers.

A maximum of six hot-swap PCI-X slots per drawer:

Five 64-bit, 3.3 volt, 133 MHz (long).

One 64-bit, 3.3 volt, 133 MHz (short); this slot can also be used to
support the RIO-2 Remote I/O Loop Adapter (#1800), if needed.

Two hot-swap power supplies per drawer.

One service processor.

Integrated functions in each drawer:

Dual 10/100/1000 Mbps Ethernet ports

Two Ultra320 SCSI controllers (internal) with support for an optional
RAID daughter card

Redundant hot-swap cooling fans

Two USB 2.0 ports

Two serial ports per system

Two HMC ports per system

Two Remote I/O (RIO-2) ports

Capacity on Demand

The Capacity on Demand (CoD) suite of offerings provides permanent nondisruptive growth as well as
temporary additional capacity for short term processing needs.

Available for a fee, CoD allows additional processors and memory to be brought on line as they are
needed to meet increasing workload demands. If the system is configured for dynamic LPAR, this can
be accomplished without impacting operations and avoiding costly downtime.

These features have significant value for users who want to upgrade without disruption, enhance
their system RAS (reliability, availability, serviceability) characteristics, or simply grow with a
finer level of granularity. The CoD features allow a system to be manufactured (or upgraded) with
inactive processors and memory.

The hardware is delivered with these features built in, ready to be activated when needed. It can
turned on by ordering processor or memory activation features. An activation code entered at the
HMC enables the resource either permanently or temporarily, depending on which activation feature is
ordered.

Types of CoD Activations

Permanent CUoD for Processors
and
Permanent CUoD for Memory
are activations that permanently enable inactive processors or memory for future use.

On/Off CoD
enables users to temporarily activate processors and memory. Processors and memory may be
activated and turned off an unlimited number of times whenever the client desires additional
processing resources. This offering provides a system administrator an interface at the HMC to
manage the activation and deactivation of resources. A monitor resides on the server and logs the
usage activity. Clients must send this usage data to IBM monthly. A bill is then generated based
on the total amount of processor and memory resources utilized, in increments of processor and
memory (1 GB) days.

Reserve CoD
represents an "autonomic" way to activate temporary capacity. Reserve CoD enables the user to
place a quantity of inactive processors into the server's Shared Processor Pool, which then become
available to the pool's resource manager. When the server recognizes the number of base
(purchased/active) processors assigned across uncapped partitions have been 100% utilized, and at
least 10% of an additional processor is needed, then a processor day (good for a 24-hour period) is
charged against the Reserve CoD account balance. Another processor day will be charged for each
additional processor put into use based on the 10% utilization rule. After a 24-hour period
elapses, and there is no longer a need for the additional performance, no processor days will be
charged until the next performance spike.

Trial Capacity on Demand (Trial CoD)
is a function delivered with all pSeries servers having inactive CoD processors or memory.

Servers with inactive CoD processors or memory will be capable of using a one-time, no-cost
activation for a maximum period of 30 consecutive days. This enhancement allows for benchmarking of
CoD resources or can be used to provide immediate access to inactive resources while the purchase of
permanent or temporary activations is pending.

Accessibility by people with disabilities

IBM eServer p5 570 is capable as of August 31, 2004, when used in accordance with IBM's
associated documentation, of satisfying the applicable requirements of Section 508 of the
Rehabilitation Act, provided that any assistive technology used with the product properly
interoperates with it.

IBM plans to extend the capabilities of the IBM eServer p5 product line by introducing support for
the i5/OS operating system. This support is planned for selected eServer p5 570 and future high-end
eServer p5 models. i5/OS support will provide additional flexibility for large-scale server
consolidation where AIX 5L and/or Linux is the primary operating system. i5/OS support will be
limited to one processor on selected p5 570 models and up to two on selected high-end models. This
capability is planned to be available in the first half 2005.

All statements regarding IBM's future direction and intent are subject to change or withdrawal
without notice, and represent goals and objectives only. References to list prices refer to IBM
list prices only. Reseller prices may vary.

Overview

Tivoli security-ready clients and agents are planned to be pre-installed on POWER5 servers running AIX® 5L
V5.2 beginning in August 2004. Pre-installed Tivoli security-ready clients and agents for
POWER4+ and POWER4 pSeries® servers running AIX 5L V5.2 also are planned to be available
beginning in August 2004. IBM intends to pre-install security-ready clients and agents on
eServer® and pSeries POWER servers that support AIX 5L V5.3 in the future.

The pre-installed security clients and agents software, when coupled with optional and extra cost
server-based IBM Tivoli security management solution offerings, give eServer and pSeries customers
security capabilities to help address a fundamental and heightened customer need for more secure on
demand systems.

The Tivoli control layer determines which server users can access and what users may view and do.
The Tivoli security compliance layer helps to ensure that customers are in, and remain in,
compliance with security policies while helping assess security risks and initiating responses to
security events.

To use each Tivoli security-ready client or agent, acquisition of the following corresponding
server-based Tivoli security management product offering is required.

IBM Tivoli Access Manager for Operating System AIX

IBM Tivoli Identity Manager

IBM Tivoli Risk Manager

IBM Tivoli Security Compliance Manager

When pre-installed, the security-ready clients/agents help to simplify the implementation and
enablement of Tivoli security management solutions. The solutions enable a consistent enforcement
of security management policies across eServer, pSeries, and AIX 5L as well as across heterogeneous
server environments running UNIX®, Linux, and Microsoft Windows operating systems.

Optional IBM Tivoli Security Management Offerings for pSeries AIX 5L:
Tivoli security-ready clients and agents for eServer and pSeries AIX 5L servers provide the
means for Tivoli security management software running on an eServer or a pSeries AIX 5L server to
provide and manage two different layers of security (a control layer or a security policy compliance
layer) for each connected and enabled server client. One Tivoli security management server can
manage up to thousands of eServer or pSeries AIX 5L server clients. Security management
capabilities include:

Audit security policies for compliance:
IBM Tivoli Security Compliance Manager is optional, server-based enablement software that checks the
server system, middleware, and applications for vulnerability and adherence to customer security
policies. Security Compliance Manager determines violations against security policies provided by
IBM or modified or written by the customer.

Complementary (Security) Offering IBM Tivoli Directory Server

Store Users and Their Identities: IBM Tivoli Directory Server is server-based enablement software.
Directory Server is foundation service software for building security-rich and standards-compliant
identity infrastructure solutions. It provides a robust and lightweight directory access protocol
(LDAP) and offers a choice of simple user ID and password authentication or robust digital
certificate-based authentication. Directory Server is provided as a part of the AIX 5L V5.2
Expansion Pack.

Customer value:
Tivoli security management solutions for pSeries AIX 5L can significantly help meet the
heightened and growing customer need for a more secure on demand IT and server operating
environment.

Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other
technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure for
e-business. They can help you integrate your high-speed networks, storage systems, application
servers, wireless protocols, and an array of platforms, middleware, and communications software for
IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

This IBM pSeries model and applicable features meet the environmental testing requirements of the
country Telecom and have been designed and tested in compliance with the Full Quality Assurance
Approval (FQAA) process as delivered by the British Approval Board for Telecom (BABT), the U.K.
Telecom Regulatory authority.

General requirements

Hardware requirements

The p5 model 570 must be installed in a new or existing 7014-T00 or T42 rack with power distribution
features 9176, 9177, 9178, or 9188, or equivalent rack. This provides:

Proper dimensions

Mounting surfaces

Power distribution

Ventilation

Stability

Other functional requirements

The design of the p5 model 570 is optimized for use in an IBM 7014-T00 or T42 rack. Both the front
cover and the processor flex cables occupy space on the front left side of an IBM 7014 rack that may
not be available in typical non-IBM racks.

The SMP cables are designed specifically to support seamless (4-way node) upgradability and future
concurrent maintenance features of these POWER5 systems. The use of non-IBM racks may limit your
ability to exploit these ease-of-use, upgradability, and serviceability enhancements in the future.

Minimum system configuration  IBM eServer p5 model 570:
The IBM eServer p5 model 570 is based on a flexible, modular design that can be configured
with up to

Four drawers

16 processors

512 GB of system memory

24 disk drives

24 PCI slots

Eight media devices

This flexibility is delivered through the many optional features available for the model 570. Each
new model 570 system
must include a minimum
of the following items:

One system drawer (4U) with the following:

One system drawer enclosure (#7879)

One language group specify (#9XXX)

Two power cords (#64XX)

One Rack-mount Rail Kit (#7164 or #7165)

One processor card  choose from any available processor features:

2-Way 1.65 GHz, 0-Way Active, DDR1 (#7830  default minimum)

Two processor activations  depending on the processor features ordered:

Processor activation for #7830 (2x #7897  default minimum)

2 GB memory minimum  choose from any available memory features:

2048 MB memory (4 x 512 MB DIMMs) (#4452  default minimum)

One disk drive, 36 GB or larger  choose from any available disk features:

36.4 GB 10K rpm Ultra320 SCSI Disk (#3273  default minimum)

Additional required features:

One SCSI disk backplane (#7868)

Two power supplies (#7888)

One system midplane (#7867)

One operator panel (#1846)

One I/O backplane, 6 PCI-X slots (#7866)

One processor enclosure and backplane (#7865)

One power distribution backplane (#7870)

One processor power regulator (#7875)

Additional optional features can be added, as desired.

Value Paks:
Value Paks are available only for initial system orders. They provide a convenient way to
order any of several configurations designed to meet typical customer requirements. Special reduced
pricing is available when a system order satisfies specific configuration requirements for memory,
disk drives, and processors. When a Value Pak is ordered, the configurator offers a choice of
starting points that can be added onto.

Customers can configure systems with 2 to 16 processors and 2 to 16 processor activations. With the
purchase of a Value Pak, for each paid processor activation, the customer is entitled to one
processor activation at no additional charge, if the following requirements are met:

The system must have at least two disk drives of at least 73.4 GB each.

There must be at least 2 GB of memory installed for each activated processor.

A p5 570 system can have from 1 to 4 system drawers. Each drawer has two
processor slots. A system with one drawer may have one or two processor
cards installed. A system with 2, 3, or 4 drawers must have two
processor cards in each drawer.

When two or more processor cards are installed, all cards must have the
same processor frequency.

Each processor card has two processors and eight memory DIMM slots. The
DIMM slots are different for DDR1 and DDR2 memory. All processor cards
must support the same memory technology, either DDR1 or DDR2.

Systems configured with 1.5 GHz processors have a maximum of eight
processors and two drawers.

Memory

The 9117-570 must contain a minimum of 2 GB of system memory. Memory is
expandable up to a maximum of 512 GB with DDR1 DIMMs, or a maximum of 256
GB with DDR2 DIMMs.

Memory is installed in groups of four DIMMs mounted on the processor
cards. Each processor card has 8 DIMM slots.

DDR1 memory is supported on 1.5 GHz processor cards (#7834), 1.65 GHz
processor cards (#7830), and 1.9 GHz processor cards (#7832). DDR2
memory is supported only on 1.9 GHz processor cards (#7833). All DIMMs
in a 570 system must use the same memory technology, either DDR1 or DDR2.

Each processor card must have at least 2 GB of memory installed.

It is recommended that each processor card have an equal amount of memory
installed. Balancing memory across the installed processor cards allows
memory accesses in a coordinated parallel manner and can be utilized to
provide optimal performance.

8 GB DIMMS cannot be installed on the same processor card with smaller
capacity DIMMS. This rule applies to the #4492 and #7935 memory
features.

Plans for future memory upgrades should be taken into account to obtain
optimal performance without limiting future memory expansion.

Power

Two power supplies must be ordered to provide redundancy for enhanced
system availability.

Racks

The model 570 consists of 1 to 4 system drawers. Each drawer occupies 4U
of vertical rack space. The p5-570 is designed to be installed in a
7014-T00 or 7014-T42 rack. An existing T00 or T42 rack can be used for
model 570 if sufficient space and power are available. Model 570 is
not supported in the withdrawn 7015-R00 and 7014-S00 racks.

For p5-570 configurations with 2, 3, or 4 drawers, all drawers must be
installed together in the same rack, in a continuous space of 8U, 12U, or
16U within the rack.

When a p5 570 system is installed in an IBM 7014-T00 or 7014-T42 rack
that has no front door, a Thin Profile Front Trim Kit must ordered for
the rack. The front bezel on a model 570 drawer is too wide to be used
with the previously announced rack trim kits (features #6107 and #6081).
The required trim kit for the 7014-T00 rack is feature #6246. The
required trim kit for the 7014-T42 rack is feature #6247.

The IBM 7014-T42 rack is constructed with a small flange at the bottom of
EIA location 37. This requires special placement rules when a model
570 system is installed near the top of a 7014-T42 rack, to avoid
interference with the front bezel or with the front flex cable, depending
on the system configuration. No system drawer can be installed in EIA
positions 34, 35, or 36. A two-drawer system cannot be installed above
position 33. A three-drawer system cannot be installed above position
25. A four-drawer system cannot be installed above position 21. The
position number refers to bottom of the lowest drawer.

The design of the p5 model 570 is optimized for use in an IBM 7014-T00 or
T42 rack. Both the front cover and the processor flex cables occupy
space on the front left side of an IBM 7014 rack that may not be
available in typical non-IBM racks.

The SMP cables are designed specifically to support seamless (4-way node)
upgradability and future concurrent maintenance features of these POWER5
systems. The use of non-IBM racks may limit your ability to exploit
these ease-of-use, upgradability, and serviceability enhancements in the
future.

I/O drawers

Model 570 systems can be attached to 7311-D10, 7311-D11, or 7311-D20
I/O drawers, using the standard and optional RIO-2 ports.

The maximum number of attached RIO-2 I/O drawers depends on the number of
system drawers, as follows:

One-drawer systems support up to 8 I/O drawers

Two-drawer systems support up to 12 I/O drawers

Three-drawer systems support up to 16 I/O drawers

Four-drawer systems support up to 20 I/O drawers

When a 7311-D10 or 7311-D20 I/O drawer is attached to a model 570 system,
the I/O drawer must be configured with a RIO-2 Remote I/O adapter. The
supported RIO-2 adapter for 7311-D10 is feature #6431. The supported
RIO-2 adapter for 7311-D20 is feature #6417. The previous RIO adapters,
#6414 and #6413, cannot be used for attachment to a model 570 system.

When a 7311-D10 or a 7311-D20 I/O drawer is attached to a model 570
system, some PCI adapters are not supported. The following 7311-D10
and/or 7311-D20 features must not be installed in an I/O drawer if it is
attached to a model 570 system. If they are present in a previously
configured I/O drawer, they must be removed prior to attachment to a p5
570.

IBM Short-wave Serial HIPPI PCI Adapter for RS/6000® (#2732)

IBM Long-wave Serial HIPPI PCI Adapter for RS/6000 (#2733)

S/390® ESCON® Channel PCI Adapter (#2751)

IBM ARTIC960RxD Quad Digital Trunk PCI Adapter (#6310)

SP Switch2 PCI-X Attachment Adapter (#8398)

I/O drawer attachment

It is recommended that any attached I/O drawers be located in the same
rack as the p5-570 server for ease of service, but they can be installed
in separate racks, if desired.

I/O drawers are connected to the p5-570 drawer via the following cables:

RIO cables for data transfer

Power control cables

RIO cable connections are always made in loops to help protect against a
single point-of-failure resulting from an open, missing, or disconnected
cable. Model 570 systems with non-looped configurations could
experience degraded performance and serviceability. If a non-loop
connection is detected, a problem is reported.

Each p5-570 system drawer has two integrated RIO-2 ports, which support a
single RIO loop. If a second RIO loop is required, two additional RIO-2
ports can be configured by ordering the #1800 RIO-2 adapter.

When the #1800 RIO-2 adapter is installed in a system drawer, no adapter
cards can be installed in PCI-X slot #6. The #1800 RIO-2 adapter is
supported only in system drawers that have two processor cards.

Up to eight RIO loops are available, each supporting up to four I/O
drawers and up to a maximum of twenty I/O drawers per system. A minimum
of two RIO cables are required to attach the first I/O drawer on each RIO
loop. A third drawer-to-drawer RIO cable is required to complete the
loop when an additional I/O drawer is attached to the loop. RIO cables
are available in various lengths to attach I/O drawers within a single
rack or across multiple racks, if desired.

#3146 = 1.2 meters

#3147 = 3.5 meters

#3148 = 10 meters

#3156 = 1.75 meters

#3168 = 2.5 meters

Power control for the I/O drawers is provided via one loop per drawer.
The number of power control (SPCN) cables required is equal to one plus
the number of I/O drawers attached to the system drawer. A minimum of
two power control cables (#6006 = 3 meters, #6029 = 30 meters)
are required for attachment of the first I/O drawer. Each additional I/O
drawer requires one additional power control cable to complete the loop
attachment.

Integrated I/O ports

Each system has only two HMC ports, regardless of the number of system
drawers. For systems configured with more than one system drawer, the
HMC ports are in the same drawer as the Service Processor (#7881).

Although each system drawer is equipped with two integrated serial port
external connectors, only two serial ports are activated in a multidrawer
configuration. Integrated serial ports are activated in the drawer that
has the Service Processor (#7881) installed. Integrated serial ports in
other system drawers are not functional.

Integrated serial ports are not supported when the HMC ports are
connected to a Hardware Management Console. Either the HMC ports or the
integrated serial ports can be used, but not both.

The integrated serial ports are supported only for modem and async
terminal connections. Any other applications using serial ports require
a separate serial port adapter to be installed in a PCI slot. The
integrated serial ports do not support HACMP configurations.

Disks, media, and boot devices

Boot is supported via SCSI adapters, or from a network via LAN adapters.

The minimum configuration requires at least one disk drive having a
capacity of 36.4 GB or greater.

Each system drawer can support up to two media devices when the optional
#7869 media backplane is ordered. Any combination of DVD-ROM and DVD-RAM
drives can be installed, up to eight media devices in a four-drawer
system.

PCI slots and adapters

Each p5-570 system drawer has six PCI-X slots. All slots operate at 3.3
volts. There are five full-length 64-bit slots and one short 64-bit
slot.

The p5-570 PCI slot population rules are complex. The following PCI slot
and adapter limitations are provided for general guidance. Extensive
configuration rules and checking procedures are incorporated into the
ECFGRS6000 configurator to help ensure valid system configurations.
Configurations generated without utilizing the ECFGPWR configurator may
create orders that cannot be manufactured, resulting in possible order
rejection and delayed delivery.

System maximum limits for adapters and devices may not provide optimal
system performance. These limits are given to assist with connectivity
and functional assurance.

When the model 570 is attached to one or more I/O drawers, additional
rules apply for some PCI adapters regarding the maximum supported adapter
quantities for the combined system. For adapters not shown in the list
below, the combined maximum quantity is determined by the maximum
quantities for each attached I/O drawer. The adapters in the following
list are limited to the combined maximum quantity shown.

Any PCI adapter supporting the system boot device or system console is
not hot-plugged.

The following adapters are not hot-plug capable:

POWER GXT135P Graphics Accelerator with Digital Support (#2849)

2-Port Multiprotocol PCI Adapter (#2962)

Logical Partitioning (LPAR)

Dynamic LPAR allows up to one partition per processor.

Up to ten partitions per processor are supported when Advanced POWER
Virtualization (#7942) is ordered. This function requires AIX 5L V5.3 or
SUSE SLES 9 for POWER.

A Hardware Management Console is required for all LPAR configurations.

For Linux partitions, a DVD-ROM or DVD-RAM and a Media Enclosure and
Backplane (#7869) are required.

Model conversion

Customers who own an IBM pSeries 650 (7038-6M2) may convert their system
to an IBM eServer p5 570 system. System hardware for the new model will
consist of one or more drawers to replace the old system chassis.
Supported features from the old model will be transferred to the new
system. The same configuration rules apply to model conversions and to
new system orders.

Model conversions allow any valid number of processors in the new
model, regardless of the number of processors in the old model. The
valid processor quantities are 2, 4, 8, 12, and 16.

Any supported memory and disk drive features that are transferred from
the old system can be counted toward the requirements for processor
activations at no additional charge, using the same Value Pak rules that
apply to new system orders.

Planning information

Cable orders:
No additional cables are required.

Security, auditability, and control

This product uses the security and auditability features of the operating system and application
software.

The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
facilities.

Integrated Technology Services (IBM Global Services)

Integrated Technology Services offers customers a comprehensive list of on-site services to
implement, manage, and tune eServer p5 570. Each service is tailored to the specific configuration
and customer requirements. Available services include:

Implementation Services for IBM eServer p5 and pSeries LPAR: Planning and implementation of p5 570
including on-site installation of hardware, system software, and configuration of LPAR environment

IBM Migration Services for eServer p5 and pSeries: Planning, assistance and training for migrating
to a POWER5 environment

High Availability Cluster Implementation for eServer: Design, development, and implementation of
high-availability cluster environment for critical business needs

IBM Technology Assessment and Consulting Services: Consulting services that analyze IT resources,
identify cost saving opportunities through consolidation and recommend environmental changes to
reduce the total cost of computing

Contact your IBM representative for the list of selected services available in your country, either
as standard or customized offerings for the efficient installation, implementation, and/or
integration of this product.

IBM Global Services has transformed its delivery of hardware and software support services to put
you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution
that provides you with an exclusive, no-additional-charge enhancement to the service and support on
the IBM eServer. You should benefit from greater system availability due to faster problem
resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but
complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the
multiple entry points traditionally used by customers to access IBM Internet services and support.
By using the news page, it enables you to gain easier access to IBM resources for assistance in
resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer
system that is designed to proactively monitor events and transmit system inventory information to
IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system
inventory, hardware error logs, and performance information. If the server is under a current IBM
maintenance service agreement or within the IBM warranty period, the Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide
proactive service that maintains higher system availability and performance. In addition,
information collected through the Service Agent will be made available to IBM service support
representatives when they are helping answer your questions or diagnosing problems.

This product is available for purchase under the terms of the IBM
Customer Agreement (ICA).

Each IBM machine is manufactured from parts that may be new or used. In
some cases, a machine may not be new and may have been previously
installed.

Regardless, IBM's appropriate warranty terms apply.

Volume orders:
Contact your IBM representative.

IBM Global Financing:
Yes

Warranty period:
One year

Warranty service:
If required, IBM provides repair or exchange service. An IBM
technician will attempt to resolve your problem over the telephone. You
must follow IBM's problem determination and resolution procedures.
Scheduling of service will depend upon the time of your call and is
subject to parts availability. Service levels are response time
objectives and are not guaranteed. The specified level of warranty
service may not be available in all worldwide locations. Additional
charges may apply outside IBM's normal service area. Contact your local
IBM representative or your reseller for country- and location-specific
information.

Customer replaceable unit (CRU) service

IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your machine and are
available from IBM at any time on your request. CRUs are designated as
being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is
your responsibility. If IBM installs a Tier 1 CRU, at your request, you
will be charged for the installation. You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge under the
type of warranty service specified below, On-site Service. IBM specifies
in the materials shipped with a replacement CRU whether a defective CRU
must be returned to IBM. When return is required, return instructions
and a container are shipped with the replacement CRU, and you may be
charged for the replacement CRU if IBM does not receive the defective CRU
within 30 days of your receipt of the replacement.

IBM will repair the failing machine at your location and verify its
operation. You must provide a suitable working area to allow disassembly
and reassembly of the IBM machine. The area must be clean, well-lit, and
suitable for the purpose.

This type of repair service provides a response objective and is not a
guarantee.

The designation of a part as IOR or CRU is independent of response time.
It is possible that when upgrading to a warranty with improved response
time, the appropriate problem resolution will still be to ship a CRU part
to you for that installation. IBM will replace a CRU part at your
request at no charge, if the system is covered by a same-day warranty
service upgrade.

Maintenance services:
If required, IBM provides repair or exchange service upgrades depending
on the type of service specified for your machine. An IBM technician
will attempt to resolve your problem over the telephone. You must follow
IBM's problem determination and resolution procedures. Scheduling of
service will depend upon the time of your call and is subject to parts
availability. Service levels are response time objectives and are not
guaranteed. The specified level of service may not be available in all
worldwide locations. Additional charges may apply outside IBM's normal
service area. Contact your local IBM representative or your reseller for
country- and location-specific information.

CRU service: If your problem can be resolved with a CRU (for example,
keyboard, mouse, speaker, memory, HDD, and other easily replaceable
parts), IBM will ship these parts to you for replacement by you. If IBM
instructs you to return the replaced CRU, you are responsible for
returning it to IBM in accordance with IBM's instructions. If you do not
return the defective CRU, if IBM so instructs, within 30 days of your
receipt of the replacement CRU, IBM may charge you for the replacement.

IBM will repair the failing machine at your location and verify its
operation. You must provide a suitable working area to allow disassembly
and reassembly of the IBM machine. The area must be clean, well-lit, and
suitable for the purpose.

IOR, Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding
IBM holidays, next-business-day service

IBM will replace a CRU part at your request, at no charge, if the system
is covered by a same-day maintenance service.

Usage plan machine:
No

IBM hourly service rate classification:
Two

When a type of service involves the exchange of a machine part, the
replacement may not be new, but will be in good working order.

Field-installable features:
Yes

Model conversions:
Yes

Machine installation:
Installation is performed by IBM. IBM will install the machine in
accordance with the IBM installation procedures for the machine. In the
United States, contact IBM at 800-IBM-SERV (426-7378) and in other
countries contact the local IBM office.

The Machine Installation Guide specifies site preparation, physical
requirements and installation (operating) environment and any cabling
included in the installation along with the approximate installation time
in hours. Customer requests for installation of items not covered in the
installation guide may be performed at IBM's hourly service rate
designated for the machine.

Graduated charges:
Yes

Group number:
F5

Licensed machine code:
IBM Machine Code is licensed for use by a customer on the IBM
machine for which it was provided by IBM under the terms and conditions
of the IBM License Agreement for Machine Code, to enable the machine to
function in accordance with its specifications, and only for the capacity
authorized by IBM and for which the customer has paid. Machine code may
sometimes be referred to as "Licensed Internal Code" or "LIC" in
documentation or on the machine with which the machine code was
delivered. All such code, whether referred to or marked as machine code,
Licensed Internal Code, or LIC is subject to the IBM License Agreement
for machine code.

Should it become necessary for IBM to make changes to machine code, IBM
will make the changes available at the IBM eServer p5 technical support
page on ibm.com. If the machine does not function as warranted and your
problem can be resolved through your application of machine code changes,
you are responsible for downloading and installing the designated machine
code changes as IBM specifies. You may request IBM to install machine
code changes; however, you may be charged for the installation of such
changes.

Educational allowance:
A reduced charge is available to qualified education customers. The
educational allowance may not be added to any other discount or
allowance.

The prices provided in this announcement are suggested retail prices for
the U.S. only and are provided for your information only. Dealer prices
may vary, and prices may also vary by country. Prices are subject to
change without notice. For additional information and current prices,
contact your local IBM representative.

The following are newly announced features on the specified models of the
IBM eServer 9117 machine type:

Parts removed or replaced become the property of IBM and must be
returned.

IBM Global Financing:
IBM Global Financing offers competitive financing to
credit-qualified customers to assist them in acquiring IT solutions.
Offerings include financing for IT acquisition, including hardware,
software, and services, both from IBM and other manufacturers or vendors.
Offerings (for all customer segments: small, medium, and large
enterprise), rates, terms, and availability can vary by country. Contact
your local IBM Global Financing organization or visit the Web at

IBM Global Financing offerings are provided through IBM Credit LLC in the
United States and other IBM subsidiaries and divisions worldwide to
qualified commercial and government customers. Rates are based on a
customer's credit rating, financing terms, offering type, equipment type,
and options, and may vary by country. Other restrictions may apply.
Rates and offerings are subject to change, extension, or withdrawal
without notice.

The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.

Note:
Shipments will begin after the planned availability date.

Trademarks

POWER5, POWER4+, POWER4, POWER, EIA, SP, HACMP, Electronic Service Agent,
ServiceSuite, and ThinkVision are trademarks of International Business
Machines Corporation in the United States or other countries or both.

The e-business logo, Tivoli, AIX, pSeries, eServer, RS/6000, ESCON, and
S/390 are registered trademarks of International Business Machines
Corporation in the United States or other countries or both.

Microsoft and Windows are trademarks of Microsoft Corporation.

UNIX is a registered trademark of the Open Company in the United States
and other countries.

Linux is a trademark of Linus Torvalds in the United States, other
Countries or both

Other company, product, and service names may be trademarks or service
marks of others.