If you bought through Origin, there's no need to register again. Go to your myPage on thesims3.com and check if your icon shows up. If it does, you're good to go. It may take a moment to show up, so don't despair. I'm unsure at this point what happens if you never had an account before or if your accounts on thesims3.com and Origin do not have the same email address.

If it isn't, it could still be the matter of broken icons, so try to redeem your limited and Origin codes to get the bonus content, if you can, your game is registered fine. You do not need to do anything else.

If you get an error message on the redeem page, go check your purchase history to see if it's availble to download anyways. If it is, all is good.

If it doesn't you need to contact Customer Support. Don't choose the AnswerHQ option, you'll be redirected back here. Live Chat is the only option!! No one here will be able to help you with invalid codes. We're users like you.

What do to if you didn't receive an email with your code

Check on the origin client.

Right click on the game and choose Show game details. The code should be there. If not, either hit refresh or log out and back in.

Here are the links for redeeming your content (links not really working yet)

Europeans receive a free Stuff Pack. To get your Stuff Pack, redeem the code from your email in Origin. It will be good for any Stuff Pack in the store except Diesel Stuff or Katy Perry's Sweet Treats. The offer is available until July 11 and the code will be redeemable until August 31, 2013.

Emails are currently being sent and you should receive yours within 24-48 hours. We apologize for the delay.

we are about 96 hours after when you said we would be getting our barnacle bay codes. Are they still being sent out as we speak? or did a whole bunch of us get overlooked. I have been checking my email, my spam box, anywhere I can think of, and still, I have not recieved my barnacle bay code.

48 hours was two days ago.

can we get an update on what is going on. The only reason I preordered instead of simply buying in a physical, bricks and morter store was because of the barnacle bay offer.

.I have still not received my e-mail for the pre ordering early. i have received one packages, and that is because I have been researching why i did not get the information.. I pre order the limited edition and still have not receive my limited edition stuff and early ordering or pre ordering kathy