yes. even the timeline link off the blog post does not show the actual timeline anymore. but in a project as massive as this timelines are a bit theory, as in best case if everything goes exactly as we hope, which it usually never does. my personal maxim is " it’s ready when it’s ready and not before" . most companies actually can not state the situation like that though. thing is release is closer than it was 2 months ago.

Hello everyone! We are sending out a community-wide email today or tomorrow to announce the beginning of Mesh preorder fulfillment. Shipping is still planned to begin in October, though it will likely continue into November due to the large number of orders we have received.

The November date that you see on the new mesh page is for new preorders placed through our retail store, which will be fulfilled after all preorders items have been fulfilled.

Hope that helps! In the meantime, please be on the lookout for address verification emails and credit card verification emails that might otherwise prevent us from being able to ship your preorder in a timely manner.

Below is the FAQ section from our most recent email sent to all preorder customers (sent last Tuesday, October 23) that may address your questions. If your card has not already been charged it is very likely that it will be charged in the next 24 - 48 hours. If it has not after that, it may be that we had an issue charging your credit card for some reason.

Happy to answer any questions you might have that aren’t addressed by the email below:

Fulfillment timelines, credit cards, and shipping addresses

We want to make sure that you receive your Particle Mesh preorder without a hitch. To that end, please read the following important updates and FAQs about Particle Mesh fulfillment:

Where is my Particle Mesh hardware?
Fulfillment begins this Friday from our third-party logistics provider in the Midwest United States, where the first preorders for Particle Mesh are being packed for delivery. As these initial units begin to ship, the last batch of manufactured Mesh devices are en-route from our contract manufacturer in Shenzhen.

When will my preorder ship?
Particle Mesh preorders will be shipped in the order that they were placed, pending availability of all of the items included in your order. We will start on Friday with a handful of test orders to confirm our fulfillment process and will continue fulfillment of remaining orders in the subsequent weeks. Note that due to high demand for Particle Mesh, it may take several weeks for our logistics provider to ship all preorders, and that we will not ship your preorder until we have all of the items required to fulfill your order.

There’s a problem with my shipping address.
If we were unable to validate your shipping address, you should have already received an email with instructions to update your address. Pending shipment, you can visit support.particle.io to confirm any updates.

There’s a problem with my credit card.
If we are unable to process your credit card payment you should receive an email with instructions on updating your payment information. We will not ship any items before payment. If you have questions, please visit support.particle.io.

@will
Thank you for the answer. I don’t think that I have problems for the credit card… It’s a corporate card and not personal… We use this card from paying cloud services to buying hardwares. I checked it last night(+9 jst Tokyo time), but no charge yet. We received your email last week, that you are shipping, I hope you could have included in to your email to whom you are shipping.

I also have not gotten a charge or confirmation email for anything, and also used a corporate card. Should we assume, since we’re already in November, that our shipment will be delayed until sometime this month? If so, can we get some kind of timeline?

AFAIK your credit cards are getting charged as soon the order can be fullfilled (i.e. the devices are available in the warehouse) and with the charging the shipping process starts (i.e. packaging, labeling, posting, …) but the actual shipping info will only be sent out once the tracking information becomes available which will be a bit later as the shipping service is a 3rd party that has some lead time too.

Hey folks. Note that, because we’re shipping out over 6,000 packages using preorder fulfillment workflows that are different from our retail store, the timing and content of communications you receive from Particle will be a little bit different from normal.
Here’s what emails you should expect to receive from us as your preorder is prepped for shipment:
Credit card invoice
We’re in the process of charging all credit cards submitted with Mesh preorders. Many orders were charged over the las…

@will can I have someone check on my order status tomorrow? I just received another email about updating my cc information, which I’ve already done and verified, and just checked the balance on the card, which has more than enough to cover the order.