Genius

I actually gave tech support on iPhone and syncing to a rep at the sprint store because I could not stand listening to him tell another customer the complete wrong advice. I mean do they train these reps that are in store?

Genius

I actually gave tech support on iPhone and syncing to a rep at the sprint store because I could not stand listening to him tell another customer the complete wrong advice. I mean do they train these reps that are in store?

I understand that they have to keep information on a lot of phones in their heads, but at least know the facts on your two or three best-selling phones. Who knows what felgercarb they're spouting about the S III?!

Member

You should of stayed and given the real facts to the customer in front of knowledge-less rep. Some cell phone employees are clueless about the products they sell. The sad part is its a lot of people walking around with phones misinformed because of these workers who are just in it for a check and not educating the public like they should.

Genius

You should of stayed and given the real facts to the customer in front of knowledge-less rep. Some cell phone employees are clueless about the products they sell. The sad part is its a lot of people walking around with phones misinformed because of these workers who are just in it for a check and not educating the public like they should.