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Stunning property and mostly a great experience

La Medusa Hotel is a spectacular property. It is absolutely stunning and sits on a beautiful spot with incredible views of Mt.Vesuvius. As drive up to the hotel, you know you’re in for something special. The staff at the front desk (in particular, Reda) were so helpful and full of recommendations for dining options, and ferry schedules to name a few. The pool and garden area are nothing short of beautiful, with the breakfast room providing views of it all. The breakfast was unbelievable with all of the typical options (fruit, breads and baked goods, cereals, meat and cheese AND fresh buffalo mozzarella and tomatoes to make the perfect caprese salad!!). We felt completely spoiled the entire time.
Unfortunately we did have one unexpectedly poor service encounter that did tarnish our stay at La Medusa. I had become quite ill and as a result, we needed to bring our dinner back to the hotel, as I was unable to stay at the (off property) restaurant. Lacking other options, my husband found a quiet seat in the gardens to finish his dinner, and was told in a very rude and abrupt manner that he was not permitted to eat food not purchased on property there.
The situation was not typical, and while I completely understand that it would be inappropriate to try to eat at a restaurant table or in a bar area where internal food was being sold, this was...La Medusa Hotel is a spectacular property. It is absolutely stunning and sits on a beautiful spot with incredible views of Mt.Vesuvius. As drive up to the hotel, you know you’re in for something special. The staff at the front desk (in particular, Reda) were so helpful and full of recommendations for dining options, and ferry schedules to name a few. The pool and garden area are nothing short of beautiful, with the breakfast room providing views of it all. The breakfast was unbelievable with all of the typical options (fruit, breads and baked goods, cereals, meat and cheese AND fresh buffalo mozzarella and tomatoes to make the perfect caprese salad!!). We felt completely spoiled the entire time.

Unfortunately we did have one unexpectedly poor service encounter that did tarnish our stay at La Medusa. I had become quite ill and as a result, we needed to bring our dinner back to the hotel, as I was unable to stay at the (off property) restaurant. Lacking other options, my husband found a quiet seat in the gardens to finish his dinner, and was told in a very rude and abrupt manner that he was not permitted to eat food not purchased on property there.

The situation was not typical, and while I completely understand that it would be inappropriate to try to eat at a restaurant table or in a bar area where internal food was being sold, this was simply not the case. This was our ‘home’ whilst on holiday and we had no other options. The employee was overly focused on the ‘no external food’ policy and didn’t take the time to inquire as to what circumstances may have occurred prior to. The entire situation was handled very poorly by the employee and it did alter our impression of the hotel by the way my husband was treated. We did try to speak with the manager, but he was not available to discuss the issue with us. The message was to be passed along by front desk.

The hotel is truly a beautiful place to stay, and I do hope that they will communicate to their staff that sometimes situations occur that may require them to use ‘best judgement’ rather than causing a scene and embarrassing a guest when then are dealing with an unfortunate holiday incident. While I will not allow this one incident to take away from all of the great interactions we had, I can not ignore that it happened, and do hope that the message has been adequately received.

TIP: Take advantage of the hotel’s complimentary shuttle when you can. Otherwise, getting into town is a 10 Euro taxi ride, which is required to get to restaurants or the ferry, so this can add up quickly!More

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Date of stay: July 2019

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Ask Karen R about La Medusa Hotel & BoutiqueSpa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

..and immersing in the sounds, smells, and sights of relaxing calm music throughout the gardens, the scent of orange and lemon grove and calm music within the whole garden. Wide choice of benches/chairs/sofas/hammocks, tables to sit down, relax and enjoy a drink from the bar which will be brought to your place wherever you sit. There is also a swimming pool and a spa. The hotel itself is magnificent, with clean, comfortable rooms and very friendly staff. Start of the day is magnificent with breakfast on the top floor terrace overlooking Gulf of Naples and Vesuvius... with an optional glass of wine. Evening meal can be entertained in the restaurant with a good choice of wines. Smaller meals are offered from the bar in the park throughout the day.The hotel offers free shuttle to the town or train station at set times; otherwise there is a walk to the centre and seafront which may take about half an hr, and in the immediate vicinity there are no good pavements so walking on the road, although drivers have been considerate.

Date of stay: August 2019

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Ask Malgorzata W about La Medusa Hotel & BoutiqueSpa

Thank Malgorzata W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Great rooms, service and facilities. The grounds were absolutely stunning, an amazing back drop to your evening meal. The food was delicious and the staff were all so attentive and happy to help. Would love to go back!

Date of stay: August 2019

Trip type: Traveled as a couple

Ask Vicmay72 about La Medusa Hotel & BoutiqueSpa

Thank Vicmay72

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The staff at La Medusa was excellent. They were very helpful to me and my family in arranging excursions to the Amalfi Coast and Pompeii. They were very receptive to my emails and inquiries I had. Being in a foreign country can be overwhelming but the staff at La Medusa made my visit a wonderful and stress free experience.

In addition, the hotel grounds are beautiful and clean. The breakfast options were great. Thank you La Medusa for making my stay exceptional!

Room tip: The front of the building have a better balcony view

Date of stay: July 2019

Trip type: Traveled with family

Value

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Ask BostonMassseeyou about La Medusa Hotel & BoutiqueSpa

Thank BostonMassseeyou

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This property was highly recommended by my son. He was right. It was like paradise. The grounds were a combination of palm trees, cacti, lemon trees and other shrubs. It was beautiful. You could sit outside in the breeze and enjoy a wonderful selection of food. The front desk staff were superb. We were so thrilled we asked to stay an additional three nights. They moved things around so we had the opportunity to enjoy this superb property for the additional time. Our room had a view of Mount Vesuvius and the bay around Naples. The breakfast was served where you could sit on a roof top terrace with Vesuvius and the Mediterranean in the background. The staff were superb. They went out of there way to make sure your stay was the best. If you are interested in archeological ruins, there are two sites within walking distance of the hotel you can view free of charge. Thank you, was like staying in paradise!

Date of stay: July 2019

Trip type: Traveled with family

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Ask Bill W about La Medusa Hotel & BoutiqueSpa

Thank Bill W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Every time we visit we find it so hard to leave. The hotel staff is so friendly and accommodating and made us feel like family. The food in the dining room is better than any other restaurant I've visited.

Date of stay: July 2019

Trip type: Traveled with family

Ask Matty W about La Medusa Hotel & BoutiqueSpa

Thank Matty W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.