Marketing with Microsoft Dynamics CRMIdea Conference

After the Sale, Matt Wittemann

After the Sale

Explore how marketing automation can empower your customer service and delivery teams to contribute to bottom line revenue and growth. In this session, Matt presents a real-world example of using the combined power of CRM and marketing automation to onboard and educate new customers, gauge customer satisfaction and convert customers into advocates. These techniques can be implemented in any business scenario to increase customer retention, renewals and uncover upsell opportunities for sales teams.