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A good online travel ageant

Travel republic are one of many online travel agents, who make holidays from flights, hotels etc. We recently used them to book our holiday to ibiza.

**So why did we use them?**Well partly because they had the cheapest holiday matching our needs :) These were however the second company we tried to book with, as strangely I thought I'd booked with a different company that was slightly cheaper for the same holiday, but after giving my payment details online it turned out that I had only made a booking request and they rang me the next day to say the price had gone up so I told them I wasn't interested lol and booked the same holiday through travel republic instead.

**Was it easy?**Yes on the main page you can choose between just hotels, flights or a package of flights and hotels which is what I picked. I picked a destination, flying from Newcastle (because it's near where I live, feel free to pick one near you :) ), and the departure and return date I wanted, you then add how many people and press search. The site then shows you a list of potential flights with prices, having picked one you then go on to select a hotel. Here you can narrow the search down by stars, board, customer ratings or if you want to be near somewhere. There is a description of each hotel and their facilities, as well as customer ratings. There is also a useful link to a map of where the hotel is. Having chosen a hotel the next page confirms your choice and gives you the chance to book "extras" these are such things as hold luggage, transfers, insurance, attraction tickets and car hire. Having picked everything you want you then proceed to pay for your holiday and that's you booked. To be honest this compares pretty favourably with most holiday sites I've used I like the fact that all the prices are clearly laid out, and that you can see what that extra case will cost you. The trip I picked was ticketless and all I had to do was print out the vouchers that they sent me. I found the instructions on the voucher to be very good, they clearly explained where to find the office to get our resort transfer, and that in San Antonio bay transfers don't stop outside hotels but near them.

**Any problems and customer service**At the time of booking you provide a mobile number as well as your email address for problems, we did run into a problem in the form of a change of hotel. I was notified of this by email and text, which I thought was quite impressive as they clearly wanted to make sure I saw the message. I sorted the problem through their online "manage my booking" section, and agreed to the change of hotel, although I have to say as this isn't a package I don't know what would have happened with my flight or transfer if I hadn't. However I did accept and within a couple of hours received my updated hotel voucher and transfer voucher to my new hotel. In general I found the customer service good.

**Would I book through them again?**Yes definitely, I liked the clear information and pricing, the web site is easy to navigate and the customer service was good. I would add a word of caution though as some of the airline routes are through budget airlines so you should check whether you need to print off boarding passes etc.

**Inspiration**Looking back on their web site it occurred to me that sometimes you just want a travel site to inspire you (well that might just be me), and I think they do do this. On their site there are lots of options for flights to different places, favourite destinations and attraction tickets for different countries.

**Anything else?**They are Atol protected and have a lowest price guarantee. There is also a phone number if you would like to phone them instead..

In conclusion I'd give them 4 stars for a great holiday booking experience.

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Travel republic lied to me when they said that as I booked holiday just a day before the flight they don't have enough time to confirm the transfer from Barcelona airport to the hotel and back and asked me to contact the hotel directly for this which I tried to do both via phone and email but didn't get any timely response but later when I asked the hotel once I was there they said as the hotel is 75km away from airport they don't provide ANY transfer service at all!

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I'd never used Travel Republic before so I was anxious to see how our holiday would turn out. To be fair, the service and communications from TR was great - easy to follow instructions and helpful staff on the end of the phone for when I needed a simple question answering. They secured us a great hotel in Berlin at a better price then anywhere else and I'd definitely use their services again!

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Easy to use, managed to secure a first class hotel for the best price possible...excellent value! No fuss, and excellent way to pay for accommodation! I would recommend. Hotel was even better than expected and breakfast was included in the price! No hidden charges and location was grade A

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I have no hesitation in recommending TravelRepublic.co.uk. We have not been to Spain before but our trip was made easy by Travel Republic from arranging Car Part Facilities at Cardiff Airport, Flight to Barcelona plus return, Coach transfer plus quality Hotel. We will use Travel Republic again

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I would like to congratulate the "Travel Republic" team for their professionalism.My trip was ,as planed,perfect.Every thing was clear,well done.I did not find any problem, many thanks to the travel Republic team.

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booked with travel republic twice now and found the service from the excellent in every aspect. the hotels that i have booked and stayed at have always been clean and comfortable and the flights have always been good times. Never missed a day as flights have always been early on the way out and late on the way back. This is always thanks to the advisers for searching for the best flights. Will book again and will be a long term customer. Thanks travel republic

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enjoyable experience with your company

I found Travel Republic very helpful when I rang. I had all my emails through promptly and overall an excellent service. I would definately book through your company again. The phone line always went straight through to speak to someone no holding and pressing different options. I even had cause to ring about my transfer time whilst in Spain and was able to sort my query without spending too many euros . The reason for the early time was explained and put my mind at rest.. The information given in emails was clear and I knew exactly what I had to do at each point of the holiday. Each pricing was clearly itemised and given separately giving me a breakdown as to what each part of the holiday cost. I was totally assurred that everything was in order and no hidden extras. My holiday was just perfect and my kids loved it too. Thank you.

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not impressed

First time I used Travel Republic and booked a nice 4* hotel in the lakes only 2 days before I was meant to go. Late on Friday night I had an email with a change of hotel asking me to confirm acceptance or cancel no one to call only email to deal with.Having spent many hours looking for the right hotel in the right place I was not impressed but we had been offered rooms at another hotel not far away and of as good or better quality but more remote.We had a good time in the end but a phone call instead of an email would have been preferable it was only by chance, as i was bidding on ebay, that I checked my emails late on Friday otherwise I would have ended up not seeing that email until it was too late. Even a text telling me to check my email, voicemail even.

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They really didn't have to do that much except take the booking, the rest is up to you. On booking the holiday the lady I dealt with was efficient, thorough and pleasant and answered all my questions with ease and the whole booking process was swift with no problems. I rang to enquire about our accomodation and again the lady I spoke to was efficient and dealt with my querey promptly.I rang to alter the times for the airport parking and again the lady I spoke to was efficient and dealt with my alteration immediately.All in all no problems with the booking process the payment and the holiday. You do have to print out all the paperwork yourself.

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When I rang travel republic girl I spoke to kept getting days wrong but got it right in the end so I thought we drove750 miles hull - lomoges France arrived 9.30 pm no room had to pay again to get room on cc so will get refund just hassle we didn't need

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We had no problems with our holiday at all any questions I had were dealt with promptly. Easy company to deal withThe booking was simple and easy from the start to the finish. The reviews of the hotel were mostly accurate and the flight was good. I will be booking with travel Republic again when I take my family on holiday again.

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I booked 1 nights b&b at the Abode Chester. Was a little aprehensive at using Travel Republic for the fist time as usually use Booking.com but TR came up trumps with an unbeatable price and as we booked 3 months in advance only had to pay a pound and then the balance 1 month before.Would definately use again. Your travel vouchers and layout of the email confirmation could be better. Take a look at how Booking.com do it.