Confirmed Service Customer

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Confirmed Service Customer

May 09, 2019

I have been going to this location for 30 years to purchase and service my gmc and buick cars and suvs. Since the dealership changed to Todd Wenzel the service dept has totally gone down hill. All new people who do not know what good customer service is like the people from Red Holman. I was told that in the furture I had to have an appointment to get an oil change. I have never had an appointment in the past. I also asked how can you make an appointment when no one answers the phone. Bad customer service.

Confirmed Service Customer

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Confirmed Service Customer

May 08, 2019

Service center has been going down in the past year or so. Last time I was in asked for tire rotation and did not happen. I never receive any feed back on brakes or anything else until I ask and then its oh yea you need ..... last time in they waited until I was paying to inform me that there was a nail in tire and that was only because i asked what an estimated charge for a tire was for.

Confirmed Sales Customer

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Confirmed Sales Customer

May 05, 2019

Sales person was super he negotiated with a price we could afford for our New Acadia, and I am very happy with this vehicle, it almost drives itself, so easy to handle and has very comfortable seating. love love love it.