Client Staff Customer Service and Sales Training

The success of your business is largely determined by how well your customer is handled. Your staff's customer service and sales skills will be the measure of how your customer perceives you. A lot of time, money and effort have been spent getting the customer to your business; it's important to ensure every opportunity to give them a memorable experience is taken advantage of by your staff.

During the past 15 years, our proven training program has resulted in increased sales and profits to our clients. Our clients include restaurants, hospitality and retail businesses.

Frequently Asked Questions

Q: How much of a sales increase should I expect?

Q: How much of a sales increase should I expect?

A: Many variables come into play here, but experience shows that Sales Associates usually miss 50% of the opportunities to suggestive sell.

Q: What benefit is this program for my staff?

Q: What benefit is this program for my staff?

A: Commissions and tips greatly increase as the customer is made aware of options they may not have known you offer. Increased job satisfaction.

Q: How will we know if this program is working?

Q: How will we know if this program is working?

A: We provide ongoing assessments through the eyes of your typical customer

Q: What is Marketing?

Q: What is Marketing?

A: Ask a dozen different people to define marketing, and chances are you'll get a dozen different answers. That's because marketing can be a confusing concept.

We define marketing as the red line of action between an idea, its delivery, and customer use

We consider marketing to be THE principle business function

Marketing begins long before you initiate a sale and continues well after it has closed. In fact, it should touch virtually everything your company does.

Q: Is Marketing Necessary?

Q: Is Marketing Necessary?

A: The answer is yes if you expect to:

Catch the eye of the potential customer / prospect

Win a share of the pie

Initiate word of mouth

Dramatically increase sales volume and profit

Q: Do I Need a Plan?

Q: Do I Need a Plan?

A: Making good marketing decisions is similar to making good decisions in any other area of your business; you won't get far if you don't have defined objectives. Without planning and intelligent commitment of resources, marketing becomes erratic, short term and ineffective.

Q: What is the Ultimate Aim of Marketing?

Q: What is the Ultimate Aim of Marketing?

A: The ultimate goal of marketing is to know and understand your customers so well that your product or service sells itself.

Did You Know?

Zagat's 2007 Guidebook for America's Top Restaurants reports that 72% of customers identified poor service as their top gripe.

"Without QMS, we would have continued to spend inefficiently, and literally thrown money out the window all because we too had developed the mentality of "we have to do this." Having to do it and and doing it wisely are what QMS combined for us. That you also go to bat with our Yellow Page representative for us made your time with us truly worth it.

"Presented with a mandate from Administration that I cut our Yellow Pages advertising program by a certain nominal percentage, you provide the advice and research documentation to support a 35% cut." -- Glover Memorial Hospital

Our Clients Say It Best!

"I consider this to be a very important tool in our toolbox and recommend it to anyone in this industry who strives to exceed their guests' expectations."