Lenovo

Read the safety notices and important tips in the

included manuals before using your computer.User GuideFirst Edition (June 2013) Copyright Lenovo 2013. Before using the product, be sure to read Lenovo Safety and General Information Guide first.The features described in this guide are common to most models. Some features might not be available on your computer and/or your computer might include features that are not described in this user guide.LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration GSA contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.Notes

The illustrations in this manual may differ from the actual product. Please refer to the actual product.

The illustrations used in this manual are for the Lenovo M5400 unless otherwise stated.

Chapter 1. Getting to know your computer

3Integrated camera (on select models)Used for video communication or taking photos.Built-in microphoneCaptures sound which can be used for video conferencing, voice narration, or audio recording.Wireless antennasConnect to a wireless adapter to receive and send wireless radio signals.Display Provides brilliant visual output.Speakers Provide audio output.Power button Press this button to turn on the computer.Fingerprint reader (on select models)Registers fingerprints that can be used as passwords to secure your computer.Touchpad The touchpad functions as a conventional mouse.To move the cursor on the screen, slide your fingertip over the pad in the direction in which you want the cursor to move.Touchpad buttonsThe functions of the left and right buttons correspond to those of the left and right buttons on a conventional mouse.Note: You can enable or disable the touchpad and the touchpad buttons by pressing Fn+F6.aibcdefghi4Chapter 1. Getting to know your computer Using the keyboardYour computer has a numeric keypad and function keys incorporated in its standard keyboard.Numeric keypadThe keyboard has a separate numeric keypad. To enable or disable the keypad, press the Numeric Lock key (Num Lock).Function key combinationsTo use the function key combinations, press the Fn key , then press one of the function keys .Note: The numeric lock indicator is on when the numeric keypad is enabled.ab21 2Chapter 1. Getting to know your computer5The following is a brief introduction to the function key combinations.Fn+Esc: On the Windows 7 operating system: Press Fn+Esc to open the camera and audio settings window. The camera preview is turned on. Change the camera and audio settings as desired. On the Windows 8 operating system: Press Fn+Esc to enable or disable the camera.Fn+F1: Enters sleep mode.Fn+F2: Turns on/off the backlight of the LCD screen.Fn+F3:Opens the display device switch interface. Select this notebook or an external display.Fn+F5: Enables/Disables wireless devices.Fn+F6:Enables/Disables the touchpad and touchpad buttons.Fn+F9: Starts/Pauses playback of Windows Media Player.Fn+F10: Stops playback of Windows Media Player.Fn+F11: Skips to the previous track.Fn+F12: Skips to the next track.Fn+PrtSc: Activates the system request.Fn+Insert: Enables/Disables the scroll lock.Fn+Home: Activates the pause function.Fn+End: Activates the break function.Fn+

efChapter 1. Getting to know your computer7 Connecting USB devicesYou can connect a USB device to your computer by inserting its USB plug (Type A) into the USB port on your computer.The first time you plug a USB device into a particular USB port on your computer, Windows automatically installs a driver for that device. After the driver is installed, you can disconnect and reconnect the device without performing any additional steps.Before disconnecting a USB storage device, make sure your computer has finished transferring data with it. Click the Safely Remove Hardware and Eject Media icon in the notification area of the Windows desktop screen to remove the device before disconnecting.Note: Typically, Windows detects a new device after connecting it and then installs the driver automatically. However, some devices might require you to install the driver before connecting. Check the documentation provided by the manufacturer of the device before connecting.Notes: If your USB device uses a power cord, connect the device to a power source before connecting it. Otherwise, the device may not be recognized. When in sleep mode, you can only use the keyboard instead of the mouse to wake up the computer.8Chapter 1. Getting to know your computer Connecting to a wired networkWired connections are a reliable and safe way to connect the computer to the Internet. Hardware connection:

Chapter 1. Getting to know your computer

11 Using memory cards (not supplied) Your computer supports the following types of memory card: Secure Digital (SD) card Secure Digital High Capacity (SDHC) card SD eXtended Capacity (SDXC) card MultiMediaCard (MMC)Inserting a memory cardSlide a memory card in until it clicks into place.Removing a memory card1 Push the memory card in until you hear a click.2 Gently pull the memory card out of the memory card slot.Attention: Insert only one card in the slot at a time. This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.).Note: If a dummy card is shipped with the computer, push the dummy card and then remove it before inserting a memory card.Attention: Before removing a memory card, disable it through Safely Remove Hardware and Eject Media to avoid data corruption.

Recovery Pro program

enables you to do the following: Performing backup and recovery operationsThe OneKey Recovery Pro program enables you to back up all your hard disk drive contents including the operating system, data files, software programs, and personal settings. You can designate where the OneKey Recovery Pro program stores the backup. Using the OneKey Recovery Pro workspaceThe OneKey Recovery Pro workspace resides in a protected, hidden area of your hard disk drive that operates independently from the Windows operating system. This enables you to perform recovery operations even if you cannot start the Windows operating system. You can perform the following recovery operations from the OneKey Recovery Pro workspace. Creating and using a rescue mediumWith a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures that prevent you from gaining access to the OneKey Recovery Pro workspace on your hard disk drive.For more information, refer to the help information system of the OneKey Recovery Pro program. Solving recovery problems on the Windows 7 operating systemTo reinstall the Windows 7 operating system, do one of the following: Start the computer. When the Lenovo logo is displayed, press F11 and then follow the on-screen instructions to start the Product Recovery program. Start the computer. After you enter the Windows operating system, click the Lenovo Solution Center to launch this program. Then click the Recovery option.Notes: You can choose to restore your system partition to the original factory state or to a previously generated backup. The recovery process is irreversible. Ensure that you back up your critical data before using the recovery feature.Chapter 3. Recovery system19If you are unable to access the OneKey Recovery Pro workspace or the Windows environment, do one of the following: Use a rescue medium to start the OneKey Recovery Pro workspace. Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings.It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use.Note: If you are unable to access the OneKey Recovery Pro workspace or the Windows environment from a rescue medium or recovery medium, you might not have the rescue device (an internal hard disk drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the BIOS program. Go to the Startup Boot menu to temporarily or permanently change the startup device sequence.

20Chapter 3. Recovery systemUsing the Windows recovery program on the Windows 8 operating system - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Your computer comes with a built-in recovery program provided by Windows. On the Windows 8 operating system, the program enables you to do the following: Refreshing your computer settings Resetting your computer settings Refreshing enables you to restore your computer settings to factory contents only, without removing all the personal data and applications that you have installed from the Windows Store.To refresh your computer settings, do the following:1 Move your cursor to the bottom right corner of the screen to bring up the charms. Then click Settings Change PC settings General.2 In the Refresh your PC without affecting your files section, click Get started. Then follow the on-screen instructions to refresh your computer settings.When you use the recovery program to reset your computer settings, all the data you have stored on the hard disk drive will be deleted and the computer settings will be restored to the factory default settings.Attention: To avoid data loss, back up all the data that will be in use later.To reset your computer settings, do the following:1 Move your cursor to the bottom right corner of the screen to bring up the charms. Then click Settings Change PC settings General.2 In the Remove everything and reinstall Windows section, click Get started. Then follow the on-screen instructions to reset your computer settings.Note: After restoring your computer settings to the factory contents, you might need to reinstall the drivers for some devices.

Chapter 3. Recovery system

21 Advanced startup options Advanced startup options enable you to start up from an external drive or disc, change your computer settings, change the startup settings of the Windows operating system, or restore the Windows operating system from a system image.To use the advanced startup option, do the following:1 Move your cursor to the bottom right corner of the screen to bring up the charms. Then click Settings Change PC settings General.2 In the Advanced startup section, click Restart now Troubleshoot Advanced options. Then follow the on-screen instructions to change the settings as desired.For more information about the recovery solutions provided on your computer, refer to the online help information system of the Windows 8 operating system.

22Chapter 4. TroubleshootingFrequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This section lists frequently asked questions by category. Finding informationWhat safety precautions should I follow when using my computer?The Lenovo Safety and General Information Guide which came with your computer contains safety precautions for using your computer. Read and follow all the precautions when using your computer.Where can I find the hardware specifications for my computer?You can find hardware specification for your computer from the printed flyers which came with your computer.Where can I find warranty information?For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer. Drivers and preinstalled softwareWhere are the installation discs for Lenovo preinstalled software (desktop software)?Your computer did not come with installation discs for Lenovo preinstalled software. If you need to reinstall preinstalled software, you can find the installation program on the D partition of your hard disk. If you cannot find the installation program there, download it from the Lenovo consumer support Web site.Where can I find drivers for the various hardware devices of my computer?If your computer is preinstalled with a Windows operating system, Lenovo provides drivers for the hardware devices that you need on the D partition of your hard disk. You can also download the latest device drivers from the Lenovo consumer support Web site.Chapter 4. Troubleshooting23 Recovery systemWhere are the recovery discs?Your computer did not come with recovery discs. Use the recovery system if you need to restore the system to its factory status.What can I do if the back-up process fails?If you can start the backup but it fails during the back-up process, try the following steps:1 Close all open programs, and then restart the back-up process.2 Check to see if the destination media is damaged. Select another path and then try again.When do I need to restore the system to its factory status?Use this feature when the operating system fails to start up. If there is critical data on the system partition, back it up before starting recovery. BIOS setup utilityWhat is the BIOS setup utility?The BIOS setup utility is ROM-based software. It communicates basic computer information and provides options for setting boot devices, security, hardware mode, and other preferences.How can I start the BIOS setup utility?To start the BIOS setup utility:1 Shut down the computer.2 Press and hold F1 while the computer is starting up.How can I change the boot mode?There are two boot modes: UEFI and Legacy Support. To change the boot mode, start the BIOS setup utility and set boot mode to UEFI or Legacy Support on the boot menu. Getting helpHow can I contact the customer support center?See Chapter 3. Getting help and service of Lenovo Safety and General Information Guide.24Chapter 4. TroubleshootingTroubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Display problemsWhen I turn on the computer, nothing appears on the screen. If the screen is blank, make sure that:- The AC power adapter is connected to the computer, and the power cord is plugged into a working electrical outlet.- The computer power is on. Press the power button again for confirmation.- If you are using the AC power adapter or the battery, and the power and battery status indicator is on, press Fn+

to make the screen brighter.

If these items are set correctly, and the screen remains blank, have the computer serviced. When I turn on the computer, only a white cursor appears on a blank screen. Restore backed-up files to your Windows environment or the entire contents of your hard disk to its original factory contents using the recovery system. If you still see only the cursor on the screen, have the computer serviced.My screen goes blank while the computer is on. Your screen saver or power management might be enabled. Do one of the following to exit from the screen saver or to resume from sleep mode:- Touch the touchpad.- Press Fn key on the keyboard.- Press the power button.- Press Fn+F2 to confirm whether the backlight for the LCD screen has been turned off.- If the problem persists, follow the solution in the next problem The screen is unreadable or distorted.The screen is unreadable or distorted. Make sure that: - The display device driver is installed correctly.- The screen resolution and color quality are set correctly.- The monitor type is correct.Incorrect characters appear on the screen. Is the operating system or programs installed correctly? If they are installed and configured correctly, have the computer serviced.Chapter 4. Troubleshooting25BIOS password problemsI forgot my password. If you forget your user password, you must ask the system administrator to reset your user password. If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forget your Supervisor password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Sleep problemsThe critical low-battery error message appears, and the computer immediately turns off. The battery power is getting low. Connect the AC power adapter to the computer, or replace the battery with a fully charged one.The computer enters sleep mode immediately after Power-on self-test (POST). Make sure that: - The battery is charged.- The operating temperature is within the acceptable range. See Chapter 2. Use and care Information in the Lenovo Safety and General Information Guide.Note: If the battery is charged and the temperature is within range, have the computer serviced.The computer does not return from sleep mode, and the computer does not work. If your computer is in sleep mode, connect the AC power adapter to the computer and then press the Fn key or the power button. If the system still does not return from sleep mode, stops responding, or cannot be turned off, reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more.26Chapter 4. TroubleshootingSound problemsNo sound can be heard from the speakers even when the volume is turned up. Make sure that:- The mute function is off.- The combo audio jack is not used.- The speakers are selected as the playback device. Battery problemsYour computer shuts down before the power and battery status indicator shows empty.-or-Your computer operates after the power and battery status indicator shows empty. Reset the battery gauge using Lenovo Energy Management. If the problem persists, replace with a new battery pack.The computer does not operate with a fully charged battery. The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.A hard disk drive problemThe hard disk drive does not work. Make sure that the hard disk drive is included in the Boot Menu in the BIOS setup utility correctly.Chapter 4. Troubleshooting27Other problemsYour computer does not respond. To turn off your computer, press and hold the power button for 4 seconds or more. If the computer still does not respond, remove the battery pack and the AC power adapter. Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network.I need to start the computer from a connected device, but the device does not appear on the boot device list. Check the boot mode setting in the BIOS setup utility. If Boot Mode is set to UEFI, make sure that the device or the medium in the device supports UEFI boot. If the device or the medium in the device does not support UEFI boot, set Boot Mode to Legacy Support. If the device still does not appear in the boot device list, replace with a new device or medium.The connected external device does not work. Do not connect or disconnect any external device cables other than USB while the computer power is on; otherwise, you might damage your computer. When using a high power consumption external device such as an external USB optical disk drive, use an external device power adapter. Otherwise, the device might not be recognized, or system shut down might result.28Appendix A. CRU instructionsCustomer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self-service CRUs for this product. Customers also can install optional-service CRUs, which might require some technical skills or tools, or request that a technician install the optional-service CRU under the terms of the applicable warranty service type for your country or region.Replacing the battery pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To replace the battery pack, do the following:1 Turn off the computer. Disconnect the AC power adapter and all cables from the computer.2 Close the computer display, and turn the computer over.Notes: The illustrations used in this chapter are of the Lenovo M5400, unless otherwise stated. The illustrations in this manual might differ from the actual product. Please refer to the actual product.Note: Use only the battery provided by Lenovo. Any other battery could ignite or explode.Appendix A. CRU instructions293 Unlock the manual battery latch . While holding the spring-loaded battery latch in the unlocked position , remove the battery pack in the direction shown by the arrow . 4 Install a fully charged battery pack.5 Slide the manual battery latch to the locked position.6 Turn the computer over and reconnect the AC power adapter.abc312121230Appendix A. CRU instructionsReplacing the backup battery - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To replace the backup battery, do the following:1 Turn off the computer. Disconnect the AC power adapter and all cables from the computer. Wait three to five minutes to let the computer cool.2 Close the computer display, and turn the computer over.3 Remove the battery. For details, see Replacing the battery pack on page 28.4 Remove the screws , and then remove the cover . a b11212Appendix A. CRU instructions315 Unplug the backup battery connector, and then remove the backup battery .6 Install a new backup battery. Insert the backup battery connection firmly. 7 Reinstall the computer cover, and then reinstall the screws.8 Reinstall the battery. For details, see Replacing the battery pack on page 28.9 Turn the computer over again. Reconnect the AC power adapter and all cables.c332Appendix A. CRU instructionsReplacing the hard disk drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.The hard disk drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the hard disk drive while the system is operating or in sleep mode.Notes: Replace the hard disk drive only for upgrades or repair. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. The preinstalled software are not included on an optional hard disk drive.Handling a hard disk drive Do not drop the drive or subject it to physical shock. Put the drive on a material, such as soft cloth, that absorbs any physical shock. Do not apply pressure to the cover of the drive. Do not touch the connector.Appendix A. CRU instructions33To replace the hard disk drive, do the following:1 Turn off the computer; then disconnect the AC power adapter and all cables from the computer.2 Close the computer display, and then turn the computer over.3 Remove the battery pack. For details, see Replacing the battery pack on page 28.4 Remove the screws , and then remove the bottom slot cover . a b1121234Appendix A. CRU instructions5 Remove the frame fixing screw .6 Remove the hard disk drive by gently pulling in the direction of the arrow .7 Remove the screws and detach the metal frame from the hard disk drive.8 Attach the metal frame to a new hard disk drive and tighten the screws.9 Slide the new hard disk drive firmly into place, and then reinstall the frame fixing screw to secure the drive.0 Reinstall the bottom slot cover and tighten the screws.A Reinstall the battery pack. For details, see Replacing the battery pack onpage 28.B Turn the computer over again. Reconnect the AC power adapter and thecables to the computer.c3d4Appendix A. CRU instructions35Replacing memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -You can increase the amount of memory in your computer by installing double data rate three synchronous dynamic random access memory (DDR3 SDRAM)-available as an option-in the memory slot of your computer. DDR3 SDRAM modules are available in various capacities. To install a DDR3 SDRAM module, do the following: 1 Touch a metal table or a grounded metal object to reduce any static electricity in your body, which could damage the DDR3 SDRAM. Do not touch the contact edge of the DDR3 SDRAM module.2 Turn off the computer. Disconnect the AC power adapter and all cables from the computer.3 Close the computer display, and turn the computer over. 4 Remove the battery pack. For details, see Replacing the battery pack on page 28.5 Remove the screws , and then remove the bottom slot cover .Note: Use only the memory types supported by your computer. If you incorrectly install optional memory, or install an unsupported memory type, a warning beep will sound when you try to start the computer.a b1121236Appendix A. CRU instructions6 If two DDR3 SDRAM modules are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old DDR3 SDRAM for future use.7 Align the notch of the DDR3 SDRAM module with the protrusion of the socket and gently insert at a 30-45 angle.8 Push the DDR3 SDRAM module down until the latches on both sides of the socket lock into place.9 After aligning the attachment clips with their matching gaps, reinstall the bottom slot cover.0 Reinstall and tighten the screw.A Reinstall the battery pack. For details, see Replacing the battery pack onpage 28.B Turn the computer over again. Reconnect the AC power adapter and thecables to the computer.21 112Appendix A. CRU instructions37To make sure that the DDR3 SDRAM module is installed correctly, do as follows: 1 Turn the computer on. 2 Hold F1 during startup. The BIOS setup utility screen opens. The Installed memory item shows the total amount of memory installed in your computer. Note: If only one DDR3 SDRAM module is installed in the computer you are servicing, the card must be installed in SLOT-0 ( : lower slot), and not in SLOT-1 ( : upper slot).ba38Appendix A. CRU instructionsReplacing the wireless LAN card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To replace the wireless LAN card, do the following:1 Turn off the computer; then disconnect the AC power adapter and all cables from the computer.2 Close the computer display, and then turn the computer over.3 Remove the battery pack. For details, see Replacing the battery pack on page 28.4 Remove the screws , and then remove the bottom slot cover .5 Disconnect the two wireless LAN cables (one black, one white) . Remove the screw that secures the wireless LAN card .a b11212cd3 4Appendix A. CRU instructions396 Remove the wireless LAN card .7 Install the new wireless LAN card.8 Reinstall and tighten the screw.9 Reconnect the two wireless LAN cables (one black, one white).0 Reinstall the bottom slot cover and tighten the screws.A Reinstall the battery pack. For details, see Replacing the battery pack onpage 28.B Turn the computer over again. Reconnect the AC power adapter and thecables to the computer.Note: When installing or reinstalling the wireless LAN card, make sure to plug the black cable into the jack labeled AUX and the white cable into the jack labeled MAIN. e540Appendix A. CRU instructionsReplacing the optical drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To replace the optical drive, do the following:1 Turn off the computer; then disconnect the AC power adapter and all cables from the computer.2 Close the computer display, and then turn the computer over.3 Remove the battery pack. For details, see Replacing the battery pack on page 28.4 Remove the screws , and then remove the bottom slot cover .5 Remove the screw shown in the illustration .a b11212c312Appendix A. CRU instructions416 Gently pull the optical drive out .7 Insert a new optical drive, and then reinstall the screw to secure the drive.8 Reinstall the bottom slot cover, and then reinstall the screws to secure the cover.9 Reinstall the battery pack. For details, see Replacing the battery pack on page 28.0 Turn the computer over again. Reconnect the AC power adapter and the cables to the computer.d e541242Appendix A. CRU instructionsThe following table provides a list of CRUs for your computer, and informs you of where to find replacement instructions.Self-service CRUsOptional-service CRUsSetup Poster User GuideAC power adapter Power cord for AC adapter Battery pack Backup battery Memory Optical drive Setup Poster User GuideHard disk drive Wireless LAN card 43TrademarksThe following terms are trademarks of Lenovo in the United States, other countries, or both:LenovoOneKeyMicrosoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.Other company, products, or service names may be trademarks or service marks of others.en-USRev. AA00