We are still shipping as quickly as possible all the spare parts that we can during this difficult period. Orders wherever possible will ship as normal but delivery times may vary, please allow extra time for delivery.

Water Inlet Valves

Water inlet fill valves are small electric solenoids attached to a very basic plunger in essence and, in their simplest of incarnations and they are used in virtually any
appliance that requires to have water brought into the machine whether it is a washing machine or dishwasher or even sometimes a fridge freezer.

In generations the design of the basic water inlet valve has changed very little and today, as twenty or thirty years ago, they operate under pretty much the same principals as always. The one exception being that some dishwasher fill valves will sport a small pressure chamber sat on the top of them, for these types you must obtain the correct
inlet valve.

Using Universal Fill Valves

For a good many applications, primarily on normal
washing machine and dishwasher models, a universal valve will suffice. However, it should be stated that you will often have to adapt and alter in order to successfully fit these cheap generic water inlet valves and that this is carried out at your own risk. As appliance technicians, we use these a lot as they save time, hassle and a lot of money but manufacturers will now often "key" their valves or use weird designs in order to prevent the use of generic solenoid valves.

But, you can save a lot of money by using the generic replacement valves as they are often half the price, or less, of the original valve.

Restrictors & More Complex Water Valves

A lot of
washing machines now will use twin or triple valves and while many cheap generic water valves can still be used this will not be the case is there is a restrictor used, commonly used on washer dryers. You will need to use the original valve or, be brave enough to attempt to remove the restrictor from the old water valve and refit it to the new one.

For dishwashers there are many that will have a pressure chamber on the top of the valve and, for these, the original
water valve must be used.

Can't Find The
Water Valve You Need, Not Sure?

Water valves are usually fairly easy to find but with the caveats above in mind you may, if you are even a little unsure, be better to check with us before ordering just to make certain you are ordering the correct replacement.

We try to make it as simple as possible for you to get
spare parts but if you need any help at all just ask us, we're here to help you..

A lot of this is needed to make sure you get the
correct spares and, if you don't get it right then chances are you will get the incorrect spare part. So please if you're unsure or are trying to identify spares using only photos then contact us, we're only too happy to help you make sure you get the correct spares you need and, not ones you don't.

For fault finding tips and tricks for appliances please start with our self-help and repair section and explore the articles in the self-repair section of the main site, including the spares articles that contain a lot of help, hints and tips about how to diagnose and repair appliances.

Please use our contact page or email for help because this allows us time to look up parts for you and find any low-cost compatible spares as well, so you get the best options.

IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY

Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.

Also note that some appliance water fill valves and their components can vary depending on the model and even on serial number or product codes just like car parts so please, take care when ordering and don't rely solely on images as they pretty much all look the same!

Technical And Fault Help

If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.

The Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.

However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.

Whirlpool Spare Parts

Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.

After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on spares@ukwhitegoods.co.uk or use the Helpdesk ticket system for assistance.

Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.

Spare Parts Help

We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.

Help From Experts

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.

Delivery

We are going to get any part/s you order to you as fast as we possibly can.

We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.

Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability. Please be aware that we show availability and that we do not display live stock levels online.

What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.

1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.

Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.

Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.

Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.

Economy courier Service

Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.

Premium Delivery

Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.

This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.

Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.

Standard Royal Mail Service

Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.

As a rough guide, the regions we ship to are shown in green on this map, we do not ship to areas marked in red:

Returns

Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.

Paypal Returns Free

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.

Damages

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

The products have been used, personalised or customised in any way.

The products have been fitted for fault finding purposes, we will deem it to have been used.