Feelunique Reviews

Feedback for www.feelunique.com has been compiled from 143419 Customer Reviews

Feefo member since

17/11/2010

Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world.
In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris.
With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

I chose this product due to a free gift offer. I spent £20+ over the required a out and ticked the free gift. Only after I had paid did I realise I had been charged for the free gift. I emailed FeelUnique straight away and received a reply 3 days later. They said:
"Due to the popularity of this offer we ran out of stock at the time you ordered and unfortunately we do not have a replacement gift from this brand to send you."

Well, they still had the gift but chose to charge me. They must have a certain amount they are willing to give away free. They offered me a £5 gift voucher as goodwill. Not a refund, but a tool for me to spend more money with them. This is not my first order and I would expect better as a repeat customer.