Grand Riviera Princess All Suites Resort & Spa

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Give your family a break and head for Grand Riviera Princess All Suites Resort & Spa where 13 is your lucky number. Amon
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Give your family a break and head for Grand Riviera Princess All Suites Resort & Spa where 13 is your lucky number. Among other perks, 13 dining options feature chefs who take care of the work while you take care of yourself. Located on a palm-lined beach in the Mayan Riviera, the resort belongs to the Grand Riviera Princess complex and treats couples and families to 13 swimming pools and 13 bars.
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"We can always count on Cheap Caribbean for ensuring that the properties they work with each offer great experiences and Caribbean Jim's CSR's work magic making sure arrangements like staggard airport p..." – mayancaribe

645 out of 847 (76%) customers would recommend this product to a friend.Read All Reviews

Customer Rating

Value

4.1

Service

4.1

Beaches & Pools

4.1

Dining Options

3.6

Room Comfort

4.1

"We can always count on Cheap Caribbean for ensuring that the properties they work with each offer great experiences and Caribbean Jim's CSR's work magic making sure arrangements like staggard airport p..." – mayancaribe

645 out of 847 (76%) customers would recommend this product to a friend.

All Customer Reviews

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September 11, 2019

Better than expected

This was a really amazing experience overall! The rooms are incredibly spacious and comfortable, the resort is big which means that even at its full capacity, you can still get a lot of peace and quiet time. I honestly had the best time!!

If you are beach lover this is best hotel/beach out of all hotels around!!!!
Yes some seaweed but not enough to keep you out of the water.
If you can’t walk over it into the beautiful water that’s your issue.
Food overall not bad and I’m very picky.
Entertainment cheesy but most part we enjoyed
70/80’s show was good.
Grease show was good.
Fire show on lower level 8pm GREAT catch it of you get the chance. ( not sure what night but check it’s worth it. )
Back to beach loved it just don’t feed the little critters they won’t leave you alone. You’ll see what I mean when you get there.
Make sure to catch monkeys on bridge to walk to beach.
Get some bananas from buffet and bring with you they will eat out of your hand.
Hotel staff especially cleaning rooms and restaurants in believable.
Maybe a older place but clean and beautiful flowers.
Would definitely come back.
Plus good price.

The resort was beautiful. The pools awesome. The beach has no seaweed the water was clear. The service was fantastic everyone was so nice, helpful and attentive. My only Con was the food it leave a lot to be desired. Overall it was great and i will be returning.

Beautiful place for vacation but poor customer service, this is my first time that I stay in a resort and didn't connect with any stuff. They didn't give much time or attention, sometimes we had to wait a while to get someone to come serve us but other than that it is a beautiful place, big too

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Can you answer these questions?

94 questions, 382 answers.

Can anyone from Greece come there departing from USA?2 answers

Can someone possesing a Greek passport go there derarting from USA or they need a visa?

8 years, 98 months ago

hiiiiiii

The information we have on file only pertains to US citizens. We do suggest checking with the embassy in order to find out your specific entry requirements.

MariaCC

im sure you can, call this agency

JFIZZnTSweets

Not sure.

Trao

is there a casino on site?5 answers

7 years, 91 months ago

Rosie

Upon reviewing the resort's amenities posted on our website, it does not appear that a casino is on property.

MariaCC

No there is not a casino but still has plenty to do

ABrown

not that i saw

juliemccoy

no casino in this resort!

JCSK

Not at this resort. I really didn't hear about any casinos in the whole area.

Trao

Are steam room (sauna) and jacuzzi included into service?4 answers

7 years, 91 months ago

IG

The steam room (sauna) is including in the spa services which are an additional cost. The jacuzzi on property is not an additional cost.

DanielleCC

no, these are additional costs.

barbgiam

included in massage fee if booking a regular room. they are included in the upgraded rooms according to some folks we met at spa. spa is wonderful. indoor pool, jacuzzie, sauna, steams rooms. we spent a rainy morning there relaxing

juliemccoy

yes every room has a jacuzzi, "Platinum" has a facuzzi on the balcony as well. I do not if the resort has a steam room.

DonnaW

Are there adjoining rooms? If so, how do you arrange for them?5 answers

7 years, 91 months ago

Lakrin

The resort does have some adjoining rooms. You can request adjoining rooms, however they are subject to availability and not guaranteed. Preference is given to families with children.

ccsusan1

There are adjoining rooms. Not sure how you arrange for them. Our room had the option but no one was beside us or didnt want the option

ABrown

No adjoining rooms.

keko

they do have them, we requested them but didnt get them. good luck

juliemccoy

There are, but good luck. We requested adjoining rooms, and got 2 rooms 2 doors down.

vacationwithkids

I dont see beer or wine mentioned as part of package?6 answers

What about a stocked mini fridge in rooms which beer is part of package daily?

7 years, 91 months ago

Capitola CA

Unlimited local alcoholic beverages, juices and soft drinks are included. The mini bar is stocked daily.

KellyCC

Modela beer. Mostly soda &/or bottled water but could specify if diet preferred. No wine, disappointing!

Charliesangel63

mini fridge had water and soda and like gatorade. minimal. they have very bad wine there. maybe in the upgrade restaurants have a better selection, but it was pretty bad, and we girls like our wine at dinner

juliemccoy

There is a mini fridge in the jr suites with beer. You can call for extra if they don't stock enough. Plenty of beer and wine at all bars.

vacationwithkids

Your mini fridge will have 2 beers, 2 club sodas, 3 waters, 1 pepsi, 1 pepsi lite, 1 miranda (orange soda) and 1 7-up. They're stocked daily and part of the all-inclusive package.
You can get wine or beer at any bar as part of the package too. All drinks are included with only top-shelf liquors and bottles of wine being extra.

pechango

depen what suit you booked.. for regular there is 1 can if beer, 4 sodas & 3 water everyday in mini fridge free.. platimum there are tequila & vodka on the table but no wines. you can get it at pool site.

DannyTY

Does your resort have beach volleyball?6 answers

Does your resort have beach volleyball?

7 years, 91 months ago

DB

the resort does not specifically state that it offers beach volleyball on property. Amenities and activities are always subject to change with or without notice, so you may want to check directly with the resort.

KristinCC

Yes - along with all of the other sports!

Casey10

They do have beach volleyball

ABrown

There are 2 courts for beach volleyball directly on the beach.

kitkat2828

yes

Mugre

yes, everyday

vacationwithkids

Do you have a teen club and a kids club ?5 answers

7 years, 90 months ago

Kmkelley

The Grand Riviera Princess possesses both a Kids Club for the younger children and a Teen Club for the older children

ccsusan1

no

Mugre

We went with 3 kids. The teen club wasn't open, however they meet at the beach every day for volleyball at 10 am and then progress to soccer, archery, table tennis, pool volleyball and then water polo. Kids club is outside in the day and inside in the evening. Looked more for younger kids, my 11 and 12 year olds stayed with us.

vacationwithkids

yes..

DannyTY

Yes and Yes.

Trao

which restaurants are included in the all inclusive?6 answers

Is it just the buffets or can you go to any of them? Also what is considered standard gratuity for bartenders/waiters?

7 years, 90 months ago

Ld

All of the restaurants listed on our website for this property are included in the all inclusive package. Some of the restaurants may only be open for only dinner or only breakfast, etc. The buffet is available for all three meals and is an alternative for dinner if, for instance, you are not able to make reservations at a particular restaurant for dinner. Gratuities are included as part of your package and not expected by the wait staff. if you feel like you have received exemplary service I am sure a small discreet tip would be appreciated.

ccsusan1

buffet and ala carte restaurants both but 2 of those 9 require extra fee. Gratuities usually not seen but we did. (also gratuity to housekeeper if they are good!) Must book restaurant reservations immediately upon arriving for entire stay! fill up fast.

Charliesangel63

We were able to go to all but 2 and we had the most basic room. YOu have to make reservations but its not hard. We just tipped 1-2 dollars.

ABrown

we could only get into buffets. go first thing to reservations in the rivera lobby but good luck. they were full

juliemccoy

There were 7 a la carte restaurants. The only one you cannot book with the all-inclusive is Chill. You need to go to the restaurant reservation office the day before you want to eat at an a la carte to book it. That is located by the lobby. I would advise booking way in advance to get the steakhouse though. We did not get a chance to eat there because it was booked solid our whole trip.

kitkat2828

Depending on which room type you have, the restaurants included vary. We had a basic room and we could go to the Mexican, Asian, Grill, Italian, fondue and Tapas (adults only)The Chill out is extra for everyone and the seafood restaurant is for rooms above a jr suite. As far as tips, it's optional. Most people were not tipping, but if you are at a certain bar a lot, maybe a good idea.

vacationwithkids

What is the closest beach area? Is it walking distance to the resort?8 answers

The site talks about Playa del Carmen beach being 3 miles away. Is there a closer beach to the resort.

7 years, 89 months ago

Mugsly

The resort is located on a palm-lined beach in the Mayan Riviera. The 300 palm trees that line the coast of the resort enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting.

KristinCC

right on the beach. Not a good place for those limited to walk or with difficulties with handicaps

barbgiam

There is beach access from this resort just walk the length of the resort to find.

ABrown

The resort is on the beach. If you walk to the end of the resort and cross the bridge you are on the beach with lots of vendors, water acitiviies and a grill and bar. Very convienent. We didn't feel the need to go to any other beaches.

keko

As for beach this resort has its own beach front with a bar message tables and beach games. We mainly stayed in our own private pool at the Lagoona Villa Suites, playa is about a 10-15 min car ride depending on the driver so as for it being 3 miles away don't think that's accurate.
I will say that the beaches at Playa are much more beautiful with the true terquoise colored water I would recommend you go there if that's what you are looking for.

rosebud141

There is a beach that is part of the resort. It was only a 4 minute walk from our room.

kitkat2828

There is a beach at one end of the resort and it is very nice. They provide chairs, if you get outside early enough to save one-by 8am, I would recommend.

vacationwithkids

The beach is literally walking distance from the hotel and pools.

Scarola

How do I ensure that I am booking for the Swim Out Rooms?4 answers

especially for the Platinum and Laguna Villa Suite

7 years, 89 months ago

Lam

The only room category that Cheap Caribbean has with direct pool access is the Jr. Suite Deluxe Pool - Adults Only . The Platinum and Laguna Vill Suites have increased levels of amenities but do not specify direct pool access.

ccsusan1

It came up on my confirmation upon ordering. And I will tell you from personal experience...the swim out room was well worth it!

kitkat2828

I stayed at laguna villa suite and there are no swim out rooms from the villas.

JCSK

Confirm with the resort directly 3 days before arrival, and when checking in as well.

Trao

where are the platinum suites located?6 answers

7 years, 87 months ago

louisiana

we didnt do platinum. not sure but think closer to beach. there is an adult only section too

juliemccoy

A call to the resort netted the following answer: The Platinum Suites are housed in two buildings in the resort complex. The buildings are identified as Platinum Riviera and Platinum Sunset. These buildings are the closest to the beach. Additionally, there is another classification of room types referred to as Yucatan Platinum. Resort staff emphasized that these are not to be confused with the more generically labelled Platinum Suites as the Yucatan class rooms do not benefit from proximity to the beach that the Platinum Suites do.

ChrisCC

they are all the way at the back of the hotel and the closest to the beach :-) perfect location. We stayed in Platinum and loved them.

Stoler

The Platinum suites are located in the last two buildings closest to the beach and furthest from the entrance of the hotel complex. The are called buildings 4(Sunset) and 5(Riviera). Hope this helps and is not too late to be useful! Enjoy! I did! See image of my platinum room.

Gabrielle

Closest to the beach!

annielou

Very end of the resort....closest buildings to the beach.

alyssamac810

What is the difference between the two sides of this resort? Sunset and Riviera7 answers

I have stayed at the Riviera, in the Villas. I have booked the Sunset, again at the Villas. What will be the difference in my two experiences of the resort?
I actually booked the Sunset by mistake and wanted the Riviera, so I want to know what I will experience as a difference from what I experienced at the Riviera.
Will the accommodations, amenities, services, food availabilities, the grounds of the resort, etc. be the same in the Sunset as in the Riviera?
Specifically, what is the difference between the two??
I loved the Riviera side and with this new trip to the Sunset side I am bringing my mother with me. I hope this side is at least equal to the Riviera side. My mother is a rather active 92 year old.
Please email me with the answers to my questions and concerns. We are looking forward to this trip.

7 years, 87 months ago

Charlotte, NC, USA

The hotel is divided into 2 sides: Sunset & Riviera; however, they are both the same property. They just have different lobbies. But it is all on the same property.
thank you.

JanelCC

we book in rivera but got put in sunset. they are almost mirror image from what i could see. we just did lowend junior. we didnt upgrade. they have the swim up units that look nice down closer to beach, but you have a lot of noise from pool. we liked the quiet rooms and did the walk. the fancy villas in the center must be timeshare units, they look very nice, but didnt ask cuz didnt want to have to deal with sales pitch. lots of walking but we loved it.

juliemccoy

They're exactly the same. I went on a honeymoon with my husband at the Riviera side- we had to switch rooms and they put us on the sunset side. Everything was exactly the same- even the buffets. You have access to both worlds and they're right by each other so I wouldn't be worried. Enjoy!

JCSK

There is no difference except you check into the Sunset lobby and the rooms are to the right of the resort with the Riviera on the left. They share all restaurants, pools, activities, ect. You can use both lobbies no matter which side you stay on.

vacationwithkids

No difference!

voldave

there are the same, i located at left & the other locate at right both combine into 1 big resort. even the food are the same at buffett breakfast & dinner

DannyTY

We've stayed on both sides & didn't notice ANY difference. Enjoy!

annielou

topless6 answers

i read on a review that there were topless sunbathers and or nude sunbathers, does the resort allow this?

6 years, 80 months ago

ny

Topless and nude sunbathing is not permitted anywhere in Mexico.

CaitlinCC

Unfortunately, no topless.

voldave

Nude/topless is illegal everywhere in this region but not always enforced. We were there 6 days and never saw anyone topless or nude. The resort won't allow it but they don't control the beach as it is federal property.

pechango

at adult only area..

DannyTY

There is an "adult section" of the beach where topless bathing is permitted.

annielou

The only topless person I saw was a four year old little girl.

Trao

How expensive are the spa services?6 answers

What is the cost of spa services and are they worth the money? Do they have specials for couples?

6 years, 79 months ago

North Dakota

We apologize that we do not have this information for our clients. If you contact the resort directly, they will be able to provide you with pricing. The resort can be reached toll free at: 1 888 774 0040.

LaurenCC

They were very expensive. The price sheet that I have shows $1287 pesos for a 50 minute swedish massage, $585 for a manicure, $975 for a pedicure.
I didn't hear about any specials.

twiggi

If you book a spa treatment within 24 hours of checking in, they offer 50% off (at least they did for us). We did massages and they were good, but not as good as US resort spas. You also get access to their indoor pool/sauna/steam rooms they call Hydrotherapy. It was nice to relax in there.
A swedish massage was 1690 pesos per person, which is about $110-130 US dollars. 50% off for 2 people and it was very much worth it.

pechango

if you there first 24 hr is 50% off, second day 30% off after that full price. Me & my wife had Swidish massage for US $80pp - 80min not bad

DannyTY

They give you a 50% off coupon on the first day. Usually it's $50 for 50 minutes. You can get a massage in the beach.

Michigantom

Didn't use and spa services, so I don't know.

Trao

I saw the resort has nightly entertainment and lounges? Are there any dancing nightclubs? If so, are they any good?5 answers

6 years, 79 months ago

Steph

This resort does offer nightly entertainment and they have a night club called Areito Disco. We have heard good reviews about this night club.

CaitlinCC

No dance clubs.

JJ2013

at the resort just regular club, if you want something nice go to Cancun..

DannyTY

There is a theater that does a show/musical nightly. We saw Grease and a Mexcian Themed dance show. The have a Disco..Arieto it has a full bar and lots of room. the DJ played a wide variety from Hip Hop, 80's etc. he took requests.

Tomyrok

There is a night club there and from what I heard, the music was good.

Trao

Are there any rules or restrictions for spring breakers at this resort?3 answers

6 years, 78 months ago

USA

For more information please call us at 1-800-915-2322.

CaitlinCC

not that i know off...

DannyTY

I didn't see anything about spring breakers at this resort, but from what I heard, the spring breakers that want to "party" tend to stay on the Cancun side.

Trao

Shopping6 answers

How does one get to areas to shop outside of the resort? Can you tell me the distance and costs to travel?

6 years, 78 months ago

jsimps

We recommend speaking with the resort directly as they would be able to provide some of the best shopping locations. Prices and distances are subject to change. The resort can be reached via email at reservas3.riviera@princess-hotels.com.

LaurenCC

hotel offers a shuttle but you need to sign up day before, I dont know if they charge, we took a taxi to Playa Del Carmen and was 45 minutes at $50.00 each way

jercollins

They have a shuttle service that is supposed to be free to playa del carmen, but it was always booked. So, we took a taxi van - it cost $20 per couple one way.

twiggi

They offer transportation to/from Playa Del Carmen...otherwise, you will need to get a taxi.
The shuttle to/from PDC leaves at 10 & 12 from the resort and returns at 5pm only and you have to book at least 1 day in advance.

pechango

go to 5th Ave (restaurants, bars, shopping)by taxi cost $20 per trip no more than 10min.
the best way is get local trip for $25pp - 4 hours trip, they take you there & bring you back with guide as well.

DannyTY

The princess had shuttles 2x daily to Playa del Carmen at no extra cost.

annielou

What's the dress code for Dinner?6 answers

I will be heading there this summer and want to be prepared with the proper attire so I will be able to take advantage of the various dinner options.

6 years, 78 months ago

Chicago, IL

According to the resort's website, the dress code for the buffet restaurants is casual: t-shirt, shoes, no wet clothes. The dress code for the a la carte restaurants is Informal-elegant: long trousers, shirt with sleeves, and closed-shoes for gentlemen.

They have a "dress code" for all restaurants but it is hard to find posted exactly what that is. You have to wear shoes/sandals and a shirt. It's pretty simple but basically the idea is they don't want you coming straight from the pool in your swimwear. Wet floors are dangerous and nobody wants to see people eat with their shirts off. In the restaurants where you must reserve (still free) most people were dressing in pants, sandals/boat shoes, button ups but still very loungy and comfortable.

troya

Men must wear long pants at dinner at the speciality restaurants.
Informal dress at the buffets.

CFfromWB

Women don't really have any restrictions, men have to at least wear jeans/slacks/khakis. The shoes can be anything and the shirt can be anything but bring a polo or button up just in case.
We saw plenty of t-shirts and shoes though but I'd rather be prepared.

pechango

The dress code for men is long pants, jeans are accepted and you can wear flip flops.

Tomyrok

Does this resort cater to younger couples 25-30 on their honeymoon?6 answers

6 years, 78 months ago

Ann Arbor, MI

This resort is a family friendly resort. If you are looking for a resort that is for younger couples/honeymooners you may want an adults only property.

CaitlinCC

I think you would enjoy a different one, maybe closer to Playa Del carmen, or Playacar, check out Riu in Playacar, really nice and close to shopping and Xel Ha park a must!

jercollins

Of course! I went for a friends wedding 27 and 32 y/o

troya

I wouldn't say they cater to them but they welcome them. We were on our 1 year anniversary and didn't feel like we were bombarded by families. Plenty of groups of friends, couples, families, etc., all over the property. We felt fine.

pechango

yes, all ages..

DannyTY

I wouldn't say cater, but it is very nice. lost of people your age, but also a few kids. some very romantic spots though.

blackjackdm

how far is the air port from this hotel?7 answers

6 years, 78 months ago

minnesota

This hotel is located approximately one hour south of Cancun International Airport.

BILLCC

about 1 hour if you get a private ride.

jercollins

30-40 minute drive, straight shot south.

troya

About 40 minutes

CFfromWB

About 1 hour, give or take 10 minutes. Depends on the driver and how hard he has to work.

pechango

no traffic around 35 to 40min

DannyTY

The Cancun Airport is about 40 minutes. Very quick drive. We had transportation in our package. I would recommend, safe and easy.

Tomyrok

wifi8 answers

do they have a wifi service?

6 years, 77 months ago

mike

Wireless Internet service in the rooms and some areas of the hotel is available (fees apply).

BILLCC

costs money but yes

mikel45365

Yes but you have to pay for it. we didn't find free wi-fi anywhere in the cancun airport, playa del carmen, or the property.

pechango

there are couples computer rooms.
no wifi aorund it or in the room unless you booked "platimum"
or you pay $20 a day or $30 for two days & i forget how much for 5 days.

DannyTY

no

blackjackdm

There's free wi-fi in the Platinum areas, wi-fi hot spots in other areas.

annielou

Platimum guests get free wifi. regular guests have to pay to access the resort wifi.

alyssamac810

They have wifi available but it is not free unless you are booking a platinum room. They charge $20/day for wifi so I paid for it on the first day, to realize that you only get a connection near the lobby (which was quite far from my room). I had zero connection in my room, by the beach, or by the pools. The platinum guests get wifi in their room but that's it.

okstatefan

How I do I know which beds ill get In my room??4 answers

I booked the jr suite for my trip but it says its either 1 king or 2 twin but how do I know which one ill get . I'd prefer the 1 king .

6 years, 77 months ago

Pllinaa

While we can never guarantee which bed you will receive in your room, if you call in to our existing reservations line, one of our agents can make a request for you to have a King sized bed in your room. It is based on availability at the resort. They do try to meet everyone's needs, but sometimes, they aren't able to. Please call 1-800-915-2322 and use the prompts for existing reservations, and let the agent know that you would like to request a King sized bed for your room. Again, we can't guarantee that, but we can let the resort know that is what you would like. Thank you so much!

RobinCC

You need to put a preference in for your bed type but like any hotel request, it will attempt to be honored but there are no guarantees. 2 queen beds are more common than 1 king.

pechango

if is for 2 pp, you uget a king size bed

DannyTY

There was more availability of king beds. I would suggest that you either call the resort 3 days in advance to confirm or when you check in confirm then.

Trao

How is the beach?7 answers

I see a lot about how the pools are great for families with kids or couples because there are so many pools, but how is the beach? Is it rocky? Are there vendors bugging you a lot? Is the water clear? Are there a lot of lounge chairs available or do you have to get there early? Is there a bar right on the beach? Also, is it worth it to stay in the Adults-only section since me and my boyfriend are 23 or does it not make that much of a difference? Thanks!!

6 years, 77 months ago

New York

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

CaitlinCC

The water is gorgeous quintessential Caribbean clarity and perfect sandiness for a couple hundred yards out. Vendors are at all busy beaches but not too pushy. Also there is a beach bar right there serving cocktails and beer

mikel45365

We just came back two days ago. We stayed riveria platinum. Wouldn't pay for that again. Our daughter stayed in the swim up jr deluxe. That was awesome. The beach was nice and sandy, but when you walked out in the water there was coral and rocks. Definitely bring water shoes. I stepped on coral and had to pull it out of my foot - it hurt. The vendors stay mostly on the beach and aren't that much of a bother. They ask about massages - you say no and they walk away. The bars aren't as convenient on this beach as some of the other resorts I've stayed at. The platinum has a roped off area and has someone that comes around and takes orders. But, it's a little slow. So double order. Or tip really good so she comes around regular. There were kids in all the pools that I saw even though the site says 8 pools are adult only. There was an area of rooms that had signs posted they were adult only so that might be the better way to go.

twiggi

The beach was really nice. The water was clear and there was plenty of beach chairs and cabanas. The bar was right on the beach and also had a bar tender wondering the cabanas. As far as the adult only section we walked thru that section and it was pretty lame. If you want quiet and romantic then that is the was to go. We stayed in the platinum suite which had room service included, and a semi private pool with a concierge and bartender. I would recommend this section as if you want to go to the other pools for the rowdy side you can and if you want a little more laid back but not dead go the platinum.

Sgt4206

water are clear no rocks, all sand.. yes there are lots of beach chairs around, i was there at 1pm still get chairs. Don't bother adults-only unless you are not kids friendly. pretty much the same to me.

DannyTY

beach is very nice. not a lot of vendors. water is clear. I didn't see lounge chairs except for platinum and at the pool. the bar is on the beach, adults only isn't worth it, the kids aren't that bad.

blackjackdm

The beach is small and a large part of it is consumed with vendors that are lined along the entire front of the beach area. This was extremely annoying. As soon as you walk onto the beach you're bombarded with people trying to sell you stuff. Even after you get passed the line of vendors you have random people walking up and down the beach with fake sunglasses and what not approaching you as soon as you get out of the water or get out of you chair to walk to the water.
We went to the beach our first day for about 2 hours. the rest of our time there was spent at one of the pools because we wanted to relax in peace without being bothered by people trying to sell us stuff.
The pools are great! Very clean and kept up with fun swim up bars and lots of different pools to choose from.

alyssamac810

Are the beach bars for Grand Yuctan people only?6 answers

Are the beach bars for Grand Yuctan people only or can people with Junior suites also go to the beach bars? Don't know if we should spend the extra money to make sure we can go to these or if everyone 18+ can drink at the beach bars

6 years, 77 months ago

NY

The Grand Yucatan room categories include a special dinner, a welcome gift, a discount on Green Fees at external Golf Course (subject to availability) and discounts on spa treatments (single service items only), water sports. It also includes a reserved area on beach with butler service (drinks only) and more. Grand Yucatan guests have access to a private lounge that includes several other amenities, including a DVD library and free Internet.

MariaCC

There is one beach bar and anyone can go to it from the property. There is a chill-out bar, but that isn't included in the all-inclusive aspect.

pechango

there is on "Chill out" that need to pay on the beach. but there are drinks everywhere on the pools site & is free.. my suggestion why spend money while you can get it for free.. get it inside & take it out to the beach unless you does not care about money..

DannyTY

any level can go to any bar, but spend the money for the nicest room you can get, the extra restaurants are worth it

blackjackdm

Nope. Anyone can order drinks from the beach bar. The upgraded packages only get you a server that comes to your beach chair to take your drink orders and bring you your drinks.

alyssamac810

I'm pretty sure the beach bars were for everyone.

Trao

Are there any rooms with a jacuzzi on the balcony? And are there any casinos near by?7 answers

6 years, 76 months ago

Whitney

Most room categories state a Jacuzzi as an amenity, however, it does not state if it is located on the balcony. We do suggest contacting the resort directly as they would be best to assist. The email address found directly on the resort's website (https://www.princess-hotels.com/hotels-riviera-maya-hotel-grand-riviera-princess-5-stars.htm) is reservas3.riviera@princess-hotels.com.

MariaCC

Our room had a jacuzzi on the balcony and in our bathroom, but it was in the riviera platinum.
Didn't hear nor see any casinos near.

twiggi

I believe some of the platinum rooms have the jacuzzi's on the balcony and from what we found, there aren't any casinos nearby.

pechango

The room had a Jacuzzi. We always look for resorts with this feature.

Saltor

Yes there is Jacuzzi tub and a balcony

Babsie13

if you booked "platimum" with kids there are jacuzzi on the balcony.
too bad no casinos

DannyTY

We stayed in a Platimum suite which had a jacuzzi tub on the balcony. It also had one in the bathroom as well.
Not sure about casinos.

alyssamac810

Dressing for dinner8 answers

Do you have to dress up for dinner? Do men have to wear long pants? Are these strickly inforced at the buffet? We will be on vacation and my husband refuses to put on long pants. He will only wear shorts and colared shirts

6 years, 75 months ago

Delynn

In order to eat in the specialty restaurants, long trousers, shirt with sleeves and closed shoes are required for gentlemen. This is usually a requirement at all resorts throughout the Caribbean and Mexico.

MariaCC

Sadly I must say that if you go to the specialty restaurants you have to wear long pants. As for the buffet did not see the long pants being enforced.

Sgt4206

Yes, you need long pants for restaurants but not at buffet. t-shirts & flip flops are fine

DannyTY

only for select restuarants, not the buffetts

blackjackdm

At the buffets you can wear just about anything, but the food can get repetitive if your staying for more than 3-4 days. All the other 9-10 restaurants require men to wear long pants and closed toe shoes. My husband is stubborn too and didn't pack pants, but for you sanity sneak a pair if you need to!!

slittle87

They definitely stress the fact that men have to wear long pants and closed toed shoes to dinner.
My husband adhered to this the first 2 days of our trip but after that he stuck to shorts, a button up tucked in, and nice clean sneakers because many other people were dining in flip-flops and shorts.
If I were you I'd tell him to bring one pair of pants just incase...but honestly, I think as long as he dresses nice and "clean" it wont matter. I think they just want to make sure people are coming to dinner straight from the beach with no shirts on.

alyssamac810

The buffets allow shorts. All fine dining require pants. Jean are fine and with flip flops is not an issue. tell him I dont like pants either but its only for a couple hours. you dont want to miss out on the great food. Most resorts require pants for dinner.

Tomyrok

There was no dress code for the buffet. Some people would be in there in their bathing suits, although men did have on some sort of a teeshirt. As far as the specialty restaurants, they required slacks and collared shirts, but there were many men without collared shirts.

Trao

Is that Grand Yucatan deluxe pool room considered Platinum?4 answers

6 years, 75 months ago

Indiana

The room categories listed on the resort's website (https://www.princess-hotels.com/hotels-riviera-maya-hotel-grand-riviera-princess-5-stars.htm) state that the Grand Yucatan Deluxe Pool room category as Yucatan Platinum Suite Pool.

MariaCC

no matter what package you get, you get access to all the pools. but spend the money on platinum if your going, you get access to better rooms and better dining.

blackjackdm

Yes, it is considered platinum. Which is awesome!!!

slittle87

I don't know if those rooms are considered platinum, but I do know that the porch door leads directly in a pool. Some lead right into the main pool, so if you want a quiet deluxe pool room, request that you not be put directly at the main events pool, because there was non stop music and events there.

Trao

Are the sofas sleeper sofas?5 answers

Are the sofa's sleeper sofas?
Many resorts have them

6 years, 74 months ago

PA

Some of the room types at this resort do offer sleeper sofas. If you'd like further information, please feel free to contact our Sales department at 1-800-915-2322.

CoryCC

The sofa in our room was, we had the junior deluxe suite with the walk out into the pool from our balcony.

LoveTheSun224

I think so. Rooms are huge.

Michigantom

i believe so but the sofa in our room looked terrible and stained so we never (i MEAN NEVER) even touched it the whole time we were there...lol You'd probably be better off requesting an extra cot.

TiffanySade

Not that I know of, but they did provide roll away beds with good mattresses, if you needed.

Trao

whick suites have the outside rainwater shower ?3 answers

6 years, 73 months ago

united states

It does not appear any of the room descriptions lists an outside rainwater shower as an amenity.

MariaCC

The Laguna Villas.

kcampbell10

Have not idea.

Trao

WHAT IS THE SPECIAL DINNER IN THE PLATINUM SUITE2 answers

ANY DETAILS OF THE SPECIAL DINNER OF THE PLATINUM PACKAGE

5 years, 72 months ago

GOMER

Offers and amenities can change from time to time, so we would recommend checking with the resort directly to see what the Special Dinner entails.

CoryCC

It's a really nice buffet.

NicholeT

Have not idea.

Trao

does anyone know what the special dinner is in the platinum package ?3 answers

special dinner in the platinum suite

5 years, 72 months ago

gomer

This was answered in a previous post, but we would recommend checking with the resort directly to see what the Special Dinner entails as amenities and services are subject to change.

CoryCC

One night your invited to a upscale Buffett, don't think this was the most benefit of the Platinum, but having 24 hr room service made it worth while as well as separate pool/bar/concierge.

RAK1963

Have not idea.

Trao

It is access to a seafood restaurant.

Raptorpbg

does anyone that stay at the platinum suite know the details of the special dinner5 answers

5 years, 72 months ago

gomer

For further information regarding the inclusions of the special dinner, we do suggest contacting the resort directly as they would be best to assist you. The email address from the resort's website to contact them directly is reservas@princess-hotels.com.

MariaCC

I wasn't aware that , unless you up graded , that it excluded you from certain venues . I didn't shop the up grades so basically it was my fault .However I, thought ,I was getting privileges for, all, the restaurants when I was not.

NormanMcK

They book 2 dinners for you before you get there but you can go to your lobby and talk your concierge about the other restaurants

Rose84

We didn't get one other than you have acess to 2 places other do not get. Platinum was the way to go the place is Great! Beach, rooms, food options. Men bring long pants or you eat at buffets. Which are fine, but if you want a change bring pants.
Great vacation would go back.

bvpusa

Have not idea.

Trao

I'm not sure if you are referring to the Gala dinner buffet that is given to all Platinum and Villa guests or just making reservations at restaurants you want to eat at.
The Concierge recommended the Gala dinner, I was not impressed.
We went to the Gala dinner buffet, they served prime rib, choose your steak and they will cook it for you.
Once you arrive at the Platinum lounge make reservations for all restaurants for the duration of your stay.
The restaurant reservations fill up fast otherwise you need to wait for a cancellation.
The restaurants want to give you a special dinning experience, so they do not over book, you will see empty tables.
If given a choice for the Gala dinner or the restaurants, I prefer the restaurants. Do not mind buffets for breakfast or lunch but would like to be served at dinner.

Gabybaby

Is there a detailed map of all of the resorts in the area, & distance btn. resorts?2 answers

For more information about the distance between the resorts please contact the resort directly. There email is: reservas3.riviera@princess-hotels.com. Thank you!

LizCC

There was plenty of information of all sorts. If one person was not able to answer your question, they would make sure to refer you to someone who did. I personally don't know the answer to your question as this was my first time there.

Trao

Is this resort in a gated community7 answers

5 years, 66 months ago

Rochester

Yes, this resort is located in a private gated community within Playacar.

BethCC

Yes,
From what I saw, all of the resorts in this area are located in their own area, away from the main road. When the shuttle drops you off, they pass the security gate, so not just anyone off the street can waltz into the resorts.

TiffanySade

Yes the resort is gated

OffWeGo

Yes, most resorts in cancun are

Titoh

YES

EileenNJ

At the entrance of the resort there are guards monitoring all incoming vehicles. Even the cabs had to let them know who they were dropping off or picking up. I felt perfectly safe at this resort and on the beach.

Trao

Yes

travelingibarras

Can you have adjoining rooms with your children at this resort4 answers

5 years, 66 months ago

Rochester

Adjoining rooms can be requested at this resort, but not guaranteed. When booking through CheapCaribbean.com please tell your sales agent that you would like to request two rooms that are adjoining.

BethCC

I would think so, we had room 6157 and there was a door to connect to the room next door.

Titoh

Yes there were adjoining rooms which you would have to arrange with the resort. Make sure to call the resort directly 3 days before arrival to confirm your request because thats when they get their list of guests.

Trao

Yes, they do offer adjoining rooms.

Indiana47243

Is there good snorkeling right from the beach at the hotel?5 answers

5 years, 64 months ago

new york

Snorkeling is available on site at this resort.

BethCC

No the beach at the hotel is really rocky. We went snorkeling in Cozumel and it was the best booked the trip at the hotel.

OffWeGo

Not a safe choice, many jet sky's and other boat traffic. Go to the national reef at puerto Morelos... Lots better

Titoh

While I was there (the second week in August) you could see pretty nice size fish at your feet she the water was clear. If there was a storm in the area the water would be a little cloudy, otherwise the water was clear. At to how many different fish you would see, I wouldn't be able to tell you.

Trao

I don't believe so, did not see anyone with snorkeling gear.

Gabybaby

Grand Yucatan Deluxe- where are these rooms located?5 answers

Does anyone know where the Grand Yucatan Deluxe rooms are located? I have stayed at this resort several times before in the Jr. Deluxe rooms and Platinum areas. However, I am not familiar with the Grand Yucatan Deluxe room location. More specifically, which buildings are for the Grand Yucatan Deluxe? Thanks!!

5 years, 64 months ago

daydreamer

I would recommend calling the resort directly at 888) 774 0040 to find out the exact building that these room categories are in.

BethCC

Hello, here is a copy of the resort map we got during our recent stay at the end of May, 2014. It shows the location of the Yucatan suites.

kcampbell10

Not sure.

Trao

The Grand Yucatan is located on the northeast side of the complex. If you stayed in Riviera Platinum and took the shuttle to the lobby you would have gotten off right next to the Grand Yucatan. The bottom floors are swim out rooms facing east furthest away from the beach.

Gabybaby

These rooms are down by the platinum Riviera rooms all the way down. We just visited this month. Highly suggest the other rooms. Yukatan is so new they had so many issues and problems.... Wait a few more months to try them out....

KristinaV33

Yucatan is a separate Resort it is right next to Grand Princess Riviera it is for adults only

jaynliezl

Do they use spring water for their ice cubes?6 answers

I'm petrified to get sick and was planning on only drinking bottled water, until someone reminded me of the possibility of the ice getting me sick too.

5 years, 63 months ago

Katie

Water that is served at this resort or ice that is in your water is deemed clean and safe to drink. If you have specific health concerns when booking your next trip, we suggest speaking to one of our Beach Experts to help guide you - we are a quick call away at 1.800.915.2322.

SamCC

Definitely drink the bottled water and use it to brush your teeth. The ice in the drinks was not an issue.

JohnnyK

They use filtered water at the resort. We just got back and we drank water at all the restaurants and had ice in all of our drinks and it was just fine.

HeadyWhoo

I have a very sensitive stomach and the water they pour into your glass including ice didn't get me sick. Just avoid drinking the sink water or shower water.

Faraway

Yes. They have their own filtration system for the whole resort. I even brushed my teeth with the water from the sink.

Trao

No they do not. I got a stomach bug but not sure if it was because of the ice or not. They give you bottled water in your mini fridge in your room every day though.

cutiepie85

What are the pool hours?5 answers

What are the hours the pools are open? If you are in a swim up room are you allowed to use the pool in front of your room 24 hours a day?

5 years, 61 months ago

Dianne T

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun. Pool hours can change on a weekly basis. For more information please contact the resort directly.

CaitlinCC

We stayed in the Platinum suites. The pool there closed @9pm but you can still occupy the beach beds and chairs around the pool with full bar service.

Drsjr

Yes, I saw people out there.

JazzyRN

We stayed in the villas, but the posted hours were 8am-6pm. People were swimming whenever though without any staff issues

Lefty73

Hours are 8 to 8 for eveyone.

Kathylovesthewater

cash security deposit amount?3 answers

How much does the front desk ask for when you check in as a deposit to ensure there are no damages?

4 years, 56 months ago

jesse

Every resort is different in regards to how much money may be withheld on a credit card for incidentals. For hands-on expertise regarding all the ins and outs of each resort, we recommend contacting one of our Beach Experts at 1.800.915.2322. Our agents have visited the properties we have available and can answer all of your questions from their first-hand experiences with each resort.

SamCC

We didn't have to pay anything.

E783

The resort will only take your credit card to ensure no damages

DonnaW

Do the Laguna Villa Suites have access to the pillow menu? How does it work?3 answers

4 years, 55 months ago

Lauren

The Laguna Villa Suites do not have pillow menus.

CaitlinCC

Yes, you have a menu in the room and you tell your concierge by the pool

Lovethesun247

They have access to 24 room service - free of cost. Dinner was OK, but the breakfast was great. Plenty to choose from in room service

ALDO

Is the family club room with pool access part of the platinum club?2 answers

Do we have our own check-in and all the other benefits? I think it says so on Cheap Caribbean but it doesn't say so on any other website

4 years, 54 months ago

Irwin PA

The family club room with pool access is not part of the platinum club.

CaitlinCC

Yes, all the same benefits and the separate check in is very convenient. It actually even has its' own buffet, so you don't have to go further to the other ones if you don't want to.

Louie1128

is this an adults only resort?5 answers

4 years, 54 months ago

new jersey

No, this is a family friendly resort.

CaitlinCC

No, it is not adults only

JonH

It is a family resort. However, we didn't see many kids in the adult areas. Traveled in Feb. 2016

Kg28

No, but it does have that at the Platinum side

johnjo

It is not. It is a family friendly resort.

penelope75

American Dollars5 answers

Can you use American Dollars? If so, do they give you change back in American money?
Would you suggest that we exchange dollars to pecos at the airport?

4 years, 54 months ago

South Carolina

US Dollars are widely accepted, although as you've noted, you may receive change back in the local currency. Exchanging money at the airport or hotel would be up to you. Most people do not unless you plan on shopping off premises.

CCGreg

You are able to use USD and if they have enough USD then your change will be given in that manner. If not then your change will
Be in pesos. During my stay I received some change in pesos but ended up using it during my stay so it worked out.

KMMR

You can use both and would recommend having some peso but not necessary. Most places will give change back in peso but some will give change back in American.

Silvert1129

I only brought US dollars. I bought a few things and always received change in US dollars. I didn't leave the resort so I don't know if you would need pesos on an excursion.

Tigergrad2002

You really don't need American dollars, unless you plan on tipping. Or making a purchase in the gift shops. You can use pesos for that also. The resort exchanges American to pesos at the check in desk.

Lisaryank

Does this resort have its own kids pool area?3 answers

4 years, 54 months ago

Los Angeles

Yes, the resort has 12 pools, 4 kids pools and 8 larger pools for the guests to enjoy.

KristenCC

Yes...many!

Griswolds5

Yes

Coree

Can toddlers play in the childrens pool and play areas in the Family Club section of the resort?3 answers

What areas can a 2 year old play in on the resort? I have read that if the kids are under 4 or 5, they aren't allowed to play in most kids areas. I know she is too young for the daycare area but I am wondering about the other areas.

4 years, 52 months ago

Minnesota

CHILD CARE
Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm. •Outside area with games
•Club house
•Swimming pool
Mini club, Evening (ages 12-17) Daily 7pm-11pm.
•Mini Disco
•Mini Theater
•Room with video games

Shane99

there was several toddlers on floats and in water with the parents in the party pool and several other kids of different varying ages swimming also in the party pool, that was the only pool we personally were in.

vaclover17

During our stay this last week, there were toddlers and babies in the main pools and the kid areas. This resort is extremely accommodating and easy going!

Greenfishgirl

resort activities or nearby excursions?3 answers

Planning a last minute trip and wanted to make sure it was fun, but I am on a budget. The nearby excursions seem great but I don't wants to waste hundreds on something that I can do on the resort. I was interested in the the ATV tour and the Jungle Maya where you take a tour in the jungle and snorkel through the river but I know there is snorkeling as a part of the resort, which would you recommend?
Also, can I book excursions after I have already booked my trip or should I book them prior?

4 years, 51 months ago

New Jersey

Both my kids went on a catamaran/snorkeling trip. This cost us about $65. each The water at the hotel is not all that clear, so they enjoyed this. There are several places right at the hotel to book trips (recommend amstar)

kamere10

You can snorkel in the waters near the resort, however the add on excursions will be a more thorough, complete experience. I think they are worth the extra money.
Excursions can be booked as part of your Cheapcaribbean package, added on later with Cheapcaribbean, or booked at the resort directly with the tour operator.

CCGreg

The jungle maya was awesome. Would do it again. If you like the water there is an excursion at xe'ha that was awesome also. Would do both of them again.

Michivanders

Which type of room has an ocean view? This is at the Grand Riviera Princess.4 answers

Ideally I would like to book the Platinum Suite but only if it has an ocean view. Can you tell me if this is standard for that class of rooms? Do other categories have ocean views?

4 years, 50 months ago

California

The rooms do not come with an Ocean view. One can be requested, but cannot be guaranteed. Requests are based on availability upon check in. For more information, please call one of our Beachologists or the resort directly.

TimCC

I was told at check in none of the platinum suites have an ocean view. Which is weird because the building is closest to the beach.

Augustbride2015

NONE!!! we booked the Platinum and no beach could be seen. No private Butler...not what we expected.

Rockypq

There is a strip of mangrove forest between the whole resort and the beach, so I don't believe a true "ocean-view" room exists at the Grand Princess. My room looked over the mangroves, and I could hear the ocean but not see it.

Gatacola

Is the family club room with pool access part of the platinum package? Do you get the special dinner, premium liquor, private beach, etc?2 answers

Is the family club room with pool access part of the platinum package? Do you get the special dinner, premium liquor, private beach, etc?

4 years, 50 months ago

pittsburgh

The Family club room does not come with those amenities. If you need help or have any more questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

We had the Platinum package with our stay, but did not travel with kids so I can't answer the part about the family club room, but we did have access to the special dinner reservations, private beach cabana and all the premium liquors we could pour inside ourselves. It's definitely worth the additional expense.

SunDreamers

Do you allow pets = a small dog2 answers

3 years, 48 months ago

Al A

Only service animals are allowed on property.

SalCC

No -- it's for adults and families.

rosannemoran

adult only pool??4 answers

is there adult only pool?

3 years, 48 months ago

redrover

No. The hotel has just one free form pool and it is for everybody.

tu104

Yes, but you have to pay for an upgraded package to the Yucatan Riviera which is literally right next to the Princess Riviera resort.

TMBL

Yes if you stay in the Yucitan section which is an adults only section.

unhappyvacationer

not that I could find.

Rockypq

Traveling with a toddler2 answers

Is the cost the same for a toddler?

3 years, 47 months ago

JS

Most resorts allow children to stay for free or offer a lower rate.

SalCC

I believe a toddler would be free. My daughter is 4 years old so all we had to pay was for seat on the plane. Because your toddler would sit on your lap and stays at the hotel free I don't believe you would pay for a baby

JasmineM

Room Service Included?7 answers

Does this hotel have room service included in the all inclusive package?

3 years, 47 months ago

Kat

Sorry no

Sundevil00

Yes you can get room service but out of hours will cost

Walt1146

Yes! Room service is included for no extra charge.

mmgood428

Some of the rooms do, their times/selections vary. Please check with the resort directly for the most up to date information regarding room service. Their international phone number is: (01152 to dial out) 984-877-3500.

TimCC

They do for an expensive fee. However if you upgrade to "platinum" it is included as well as many other options.

DonnaW

No unless you have the platinum

Shorty7779

Yes, Room service was 24/7 and was included.

Byrdman

Is Hotel providing a shuttle to and from Cancun airport?6 answers

If not, how much do they charge privately?

3 years, 46 months ago

Vancouver, BC

We do offer private transportation with a contracted transfer company. It will be listed in the check out process before the final page. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Yes. The shuttle for CheapCarribean was under the name Amstar and the agent who contacted us 1 week prior to our trip gave us all the information we needed prior to leaving including who to look for once we passed through customs in Cancun.

TMBL

No and we use a company called Transfer Cancun Airport for 4 round trip was $105

Shorty7779

Yes. Generally you can book this shuttle when you make your reservation. It costs extra though. We took an ADO bus from the airport to Playa Del Carmen then paid about $15 for a taxi to the resort. On the way home we paid $35 for a taxi from the resort to the airport. Overall, it may have been more worth it to do the shuttle. You have to book online prior to coming though.

Kamie

This resort (hotel) does not provide a shuttle to and from Cancun airport. We book Best Transfer for $260 round trip for our family of 12 peoples for transportation to and from Cancun airport.

Uplandman

No you have to pay for it there's no free shuttle, I believe is $60 dollars round trip.

Colombianita117

Upgrading?2 answers

After booking, can I upgrade my room in advance or do I do it at the resort? Which will get me the best price?

3 years, 44 months ago

Beach bum

You may upgrade with us after booking depending on availability. You may also speak to the resort to upgrade directly. We do not know what their rates will be so we can not speak for them. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

We always upgrade through the website/agent we book with and it seems cheaper. But definitely consider the upgrade as they are worth it. I recommend the Laguna Villas.

ALDO

Can you get a rollaway bed or sofa sleeper in a king room?2 answers

If we book a Platinum king suite for a family of 3 - 2 adults and one very tall 14 year old, is there a double size sofa sleeper or can we get a rollaway bed? How do we take care of this?

3 years, 44 months ago

LeeFromWI

A rollaway bed can be requested but is not a guarantee since it would be based on their availability when you arrive.

CCGreg

I'm almost positive you can get a rollaway. When I was there i saw several outside rooms, when housekeeping was getting the room ready for the next person.

chadj

Are the restaurants and buffets air conditioned?9 answers

3 years, 43 months ago

Kev

Yes, all of the restaurants and buffets are air conditioned.

LizCC

Everything has air conditioning

Sam2017

Yes!! Very comfortable!

DonnaW

Yes

ChemAnalyst1

YES SIR, THE RESTAURANTS AND BUFFETS ARE AC.

ENJOYIOUS

Yes

jaynliezl

Yes

LaurenF

Yes

Yassiker

Yes

Coree

If I book a Jr. Suite Deluxe Pool room, is that automatically a swim out room?5 answers

I would like to book swim out rooms, but it isn't clear in the description if the Jr. Suite Deluxe Pool rooms are just rooms near the pool with close access, or if they have the swim out room. I don't want to pay for the upgrade if I won't get the swim out. Thanks.

3 years, 43 months ago

Janine

The description states it has easy access to the Grand Riviera pool. And the Platinum suite says you have a private pool. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

THE JR. SUITE DELUXE POOL ROOMS ARE ROOMS CLOSE TO THE POOL. THEY ARE NOT SWIM OUT ROOMS. YOU WILL HAVE TO UPGRADE IF YOU WANT A SWIM OUT ROOM. IT WILL BE WORTH IT. THE POOL IS RIGHT OUTSIDE YOUR PATIO DOOR. A GREAT THING TO HAVE SO CLOSE TO YOU AND YOUR SPOUSE/MATE.
I HOPE THIS ANSWERS YOUR QUESTION.

ENJOYIOUS

Only the Villas have the pool directly off the patio.

Kamie

Is not a swim out room

johnjo

No. The swim-out rooms are a bit more expensive. The Deluxe Pool room just means you have a room closer to the main pools in the resort.

JJWI

Beach Chairs6 answers

Does the beach require you to "rent" chairs, I saw a youtube video stating this was required. I would not have booked this trip if so. Can you please detail beach and beach chair...first come first serve? Vendors bothering you?

3 years, 42 months ago

Dallas, TX

Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST

bthornton

I was in the Platinum, which was 100% worth the money, and we had a private area on the beach. Don't think anyone had to rent a chair though. The only vendors we saw were photographers, but one group had a monkey that you could hold which was super fun.

ChestRockfield

No there are no renting of the beach chairs. yes, chairs are first come and first serve.
no real vendors on the beach. Some people walking up and down trying to sell stuff (cigars/hats/sun glasses/ect) but you just say no and they wont bother you.

Claytonj127

No you do not have to rent any chairs there are a lot of chairs on the beach just sit wherever you want.

Bendy

No you do not have to rent beach chairs. There are lounge chairs all over the beach. There is even a section for adults only that is quieter than the other section.

Tigergrad2002

You don't have to rent beach chairs. They are first come first serve. There were locals selling things on the beach but they were pretty low key and don't bother me.

Tigergrad2002

does the resort make you wear wristbands5 answers

does the resort make you wear wristbands

3 years, 40 months ago

Adrienne

Yes, this resort does require wristbands, which are given at the time of check-in.

JeannieCC

yes

newyork1

Yes we had to wear a wristband for at least for the Platinum rooms

jaynliezl

Yes you have to wear the wristband the entire time. This is how most of the resort staff and restaurants identify you. They also charge for the band if it comes up missing. Something like 1500 pesos. So I kept it on the entire time.

4323

Yes - there are different categories of wrist bands depending on your room type and age.

LAB4

If you didn't get a chance to book in the family club side how much extra is it to have access to it?2 answers

3 years, 39 months ago

jennnnnn

This depends on what you're looking to do. If you were looking to move your reservation to the Club Family, pricing depends on availability, room category, current specials running, dates of travel, etc. However if you were looking to get day passes, this is something you would need to discuss with the resort directly.

JeannieCC

I don’t know but you can have a day pass for $10 dollar

LNEGRA18

does the upgraded laguna suite come with a balony jacuzzi?2 answers

3 years, 37 months ago

Houston TX

No, the jacuzzi for this room is indoors.

JeannieCC

Yes it did

Stevensylvia

Earky Dinner Reservations?3 answers

Is it possible to make dinner reservations a few days before our trip starts? If not when we arrive, can we make dinner reservations for the whole week?

3 years, 37 months ago

Northampton, Mass.

This can vary depending on the occupancy levels during your dates of stay. In general you cannot make reservations until check-in at the earliest. We recommend discussing with the resort upon check-in as to whether they would allow you to make your reservations for the whole week.

JeannieCC

No, you cannot make them ahead of time. Yes you can make them for the whole week once you arrive.

SARAHFROMNOLA

We traveled as a couple and aside from our first night, we made dinner reservations at a different restaurant for every night of our stay. We ate 4 nights in a row at restaurants. The morning after the day you arrive, I'd recommend going to the reservation desk (near the front lobby) and making your dinner reservations and just asking how far in advance you can make. She let us just keep making reservations for the whole trip, even though I was previously told you can only make reservations the day before. Either way, if you do it in the morning, it's not hard at all.

okteej

An Internet Question5 answers

What type of internet connection is there in the Platnum rooms? Is it Wif or is it connected by cable?

3 years, 37 months ago

Belchertown, Mass.

The internet would be wired in the platinum rooms. Wi-fi is available for an additional charge.

JeannieCC

They have Wifi throughout the resort

lola1029

Wi-Fi, but VERY SLOW. You will get it on the lobby's, some bars and rooms, but not at restaurants or common areas.

PHATG

It is wifi. I didn't have any problems using it for email or internet browsing. I did not try to use it to stream anything.

Gatacola

My platinum room had WiFi

Lisaryank

Is all drinks included3 answers

3 years, 37 months ago

Ty

Unlimited local alcoholic beverages, juices and soft drinks are included. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Yes

FaithS

Yes drinks are all included. I don't know what brands they have but everything was good.

Tigergrad2002

Hows the weather in december out there?2 answers

3 years, 37 months ago

Ty

Since it is a tropical climate, it tends to stay roughly 70-80 all year. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

I was there 12/30 - 1/4 and it was great weather. We got a few quick showers but mainly 75-85 and sunny. Long sleeves were best at night.

Mayajay

How far is the sister resort2 answers

how far is the sister resort and do they provide transportation?

3 years, 36 months ago

Long island

The platinum yucatan princess resort is right next door, and unfortunately they do not provide transportation.

JeannieCC

If you're referring to the "Grand Sunset Princess", they're actually the same resort. It's all 1 property. Personally I never understood the difference. We booked with this, the Riviera Princess, but our room was on the "Sunset Princess" side of the resort.
For all intents and purposes, they're 1 and the same resort.

okteej

How far is your resort from the airport?3 answers

Is there transportation provided by the resort?

2 years, 36 months ago

MN

This resort is one hour south of Cancun International Airport. Transportation is available for an additional cost, which can be added on either at the time of booking or to an existing reservation up to 48 hours prior to departure.

JeannieCC

When we booked, we selected the airport transfers for $40 per person. They were waiting outside the airport, and you have to contact them within 24 hours of arriving to confirm your return flight information and then they give you the departure time for your last day. I'd definitely recommend this way - it's easy and efficient and painless!

ctrzaska

We did a private transfer - booked through cheap caribbean - and it took approx 30 min to get to the resort.

JJWI

Taxi rates to xcaret from grand princess riviria2 answers

How much are taxi fares to xcaret from hotel? Is there public buses that go there?

2 years, 35 months ago

Ray

Unfortunately as we are unable to book the taxi service for you, we cannot advise on pricing. You would need to reach out to a tax service directly. They do have buses that can get you to Xcaret. For scheduling, please see the official Mexico public transportation website.

JeannieCC

There is a main taxi service I think most of the resorts use. It is probably between 15 and 20 USD to get to xcaret. From Grand Riviera Princess to 5th Ave in Playa del carmen, it cost us $18. Every street corner there is the same cabs, so its easy to get back as well. Its the main service resorts use, so its easy an safe as well. If you book an excursion, they do usually provide travel. Ours did.

Jennaaa

We have a few questions:2 answers

We have an excursion planned and per the instructions it simply says to meet in the lobby, any other details we need like is there a certain day we have to go on our excursion etc? For the entertainment, things to do at the resort, is there a schedule or something to reference so we don't miss anything? Lastly, how accessible is the 5th Ave area? Safe to walk? Any info would be helpful, thanks!

2 years, 35 months ago

Colleen K

For more details on your excursion, please call in to 800-915-2322 to speak with one of our beach experts in existing reservations. For a schedule, you would need to contact the resort directly-they do not send these out to travel agencies as they can change at any time. The 5th Avenue/Play Del Carmen area is approximately a 20 minute drive, so this is not within walking distance. As far as how safe it is to walk around there, it's not any less safe than at home, we just recommend exercising any caution you would normally in any other area.

JeannieCC

Meet in the lobby at the time they gave you, they will call out your name. I would see the concierge as soon as you get to the resort to book also your dinner plans every night. We booked the Laguna suite so we had our own personal concierge who was able to get us into the restaurants because they fill up fast. 5th ave was nice, the resort have a shuttle that take you there you can get the bus schedule from the concierge per person it's $4 to and from. Relax and enjoy. You have plenty of buffet restaurants. Plenty of Bars.

Calandria

How much does a meal cost at the Chill Out Bar?2 answers

2 years, 35 months ago

Jackson, wi

This resort is all-inclusive, so a meal at this bar should be included in your package. However, dining restrictions may apply, please speak with the front desk for more details.

JeannieCC

I never paid 1 cent for anything, we had All-Inclusive. Only way to go!

Travelogues

Upgrade2 answers

I've tried to upgrade to a Platinum room via Cheap Caribbean and the hotel directly but I am told that I will have to ask when we get there. I understand the check in may be long, while Platinum rooms are not as long of a process. Do we have to wait in the long line before finding out if we are able to upgrade?

2 years, 34 months ago

New Jersey

If the Platinum room is not available in Cheapcaribbean's system for your dates of travel, then yes you would have to go through the normal check in process and have the front desk check availability on arrival.

CCGreg

We tried to do the same when we arrived. While Platinum rooms were not available during our stay - the check-in process was super painless. There wasn't a line and we were done within 5 minutes and on our way to the lobby bar.

JJWI

Things to do outside of grand Riviera princess all suites2 answers

Is there anything to do outside the resort that is walking distance?

2 years, 34 months ago

Long Island, new york

Within walking distance would primarily just be the beach or other resorts. However, the city of Playa Del Carmen is roughly a 15 to 20 minute drive away.

JeannieCC

Nothing is within walking distance. I would suggest a resort a little closer to fifth ave. you will then have walking access to the Cozumel ferry and playa del Carmen shopping district.

ShaneH

Can you purchase cigarettes on premises?2 answers

2 years, 33 months ago

meenkya

The hotel gift shop may have them, based on availability. You can also purchase at the airport. For specific brands and more information, please contact the resort directly.

JeannieCC

Not sure about on the resort, cancun airport they are available to purchase. Or you can take the resort shuttle into Playa del Carmen and purchase there.

We ate at the seafood, Italian and the Steakhouse and they were all delicious. The lobster tail was an up charge of $33, but it was well worth it. The largest lobster tail I have ever eaten. The Italian had pizza that was better then the states. All and all we had a group of seven women and we all agreed.

QueenT

Can you book a stay for 2 adults and 3 children?2 answers

The options only allow for 2 adults and 2 children. What if we need 3 kids?

2 years, 33 months ago

South Carolina

The rooms are this resort allow a max of 4 people in a room. If you would like 5 people you will need to book two rooms.

CCCasey

Nope

LNEGRA18

Room Upgrades2 answers

If i book a jr suite, is it possible that i could upgrade to a platinum suite?

2 years, 31 months ago

meh-he-co

If it is available during your dates of travel, yes.

CCGreg

We had a jr suite and asked if we could upgrade. We were told the resort was full and to try mid-week. We ended up loving our jr suite, so we just stayed with it. But yes, I believe it is quite possible if they have the availability.

Name90210

Is there a charge to use the beach front chairs?3 answers

2 years, 31 months ago

beachmomma

There may be, please check with the resort directly, they may be first come first serve. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Nope

Lisaryank

No charge for beach front chairs that I know of

rosannemoran

Mini bar stocking3 answers

How many times can you have your mini bar stock in Your room a day?
Can you ask for larger quantities of beer or liquor when stocking your minibar in your room?
In all the platinum suites is there a Jacuzzi hot tub on the terrace and in the room?

2 years, 31 months ago

Stac

Typical stocking of the mini bar is once a day, you may place requests for preference with the resort. All the platinum suites have a jacuzzi bath tub in the bathroom.

StevieCC

Minibar stocked daily but the sports bar is 24 hrs and the majority of other near the pool are open till 6. You can ask for more beer or liquor if you'd like. There are jacuzzis in every room but they are more like a spa bathtubs then a jacuzzi.

Vg736

We had the junior deluxe room and we called for beer/water multiple times a day. Usually on the phone we just told them how many we wanted and they brought them right over. I don't believe they restrict you on refills. :)

JJWI

Tulum ruins2 answers

We will be arriving in march and would like to see the ruins in tulum. What options are available as far as transportation, and cost go, from the grand riviera princess resort.

2 years, 31 months ago

Pj

We offer excursions you can book either at the time of booking or up until 48 hours prior to travel. For pricing, please call in to 800-915-2322 to speak with one of our beach experts. For transportation outside of this, you would need to discuss with the transportation company directly.

JeannieCC

When we booked through cheap Caribbean, we used the shuttle service they recommended. I would HIGHLY recommend doing that. They pick you up from the airport and drop you off there. Also, they have a representative at the hotel that will help you book any mini trips (such as Tulum). They speak great English and will set you up with some safe trips. We used them for a cave tour and were very pleased.

Name90210

What kind of beer is served on the resort2 answers

2 years, 31 months ago

Alex

Dos Equis - they have the lager and the amber

JJWI

Usually just Dos Equis, corona, and SOL.

Asweet

Dos XXX, Heineken, and Sol

Toretore97

Would you recommend this resort for three single ladies looking to get away or is it more for couples and families?5 answers

2 years, 31 months ago

Kargirl

If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Yes I would recommend it. I went by myself and had a great time. There were families at the resort but there is a lot to do. There is even an adults only section of the beach.

Tigergrad2002

This resort is definitely oriented more towards families.

Lolis

Absolutely! I was with my husband. If an opportunity came up for me to go with a few friends, I would go. I felt really safe there.

Lisaryank

We went as a 23 year old couple and saw all walks of life here. It's definitely a resort for all types of groups. I think you 3 would enjoy it for sure as long as you don't mind children being around.

okteej

How are the dining options for a picky eater?3 answers

I am going away with my girlfriend who is a very health conscious eater. Will she have any healthy food options here?

2 years, 31 months ago

JP

Absolutely! They have fruits, vegetables, and various healthier options available. For lists of specific menu items, please contact the resort directly as these change seasonally.

JeannieCC

There are lots of fruit at the buffets, all good, and plenty of fresh produce also.

Eskaysea

I'm a pretty healthy eater and while I definitely did splurge a few times during my stay, I never felt like I HAD to eat gross, unhealthy food. The fruit selection at the lunch and dinner buffet is amazing. There's always vegetable options and lean meats. I think she'll be comfortable with what they have.

okteej

How many young adults come to this resort?2 answers

age group 21- 25

2 years, 30 months ago

Ja-Crispy

This varies depending on time of year, etc. Unfortunately guest demographic is not something that can be easily predicted. Their clientele ages tend to vary.

JeannieCC

There was a good mixture of young folks, families, and older people.

ShaneH

Is there transportation to and fom the airport available and how much is it?5 answers

2 years, 30 months ago

Chris Garner

We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Book through Expedia only $44.00 round trip from airport to the resort. That is for shared van 5 to 7 passengers. Do not take the large buses to many stops. I booked for single person so may be cheaper for 2 or more persons. great service.

bubbastone

yes very easy to use, if you do a shared vehicle its averages about $42.00 per person for pickup and return to airport. they also have private cars which is double in price per person.

Paradise2017

50 dollar

LNEGRA18

If you book through cheap carribean they give you an option to select transportation for an additional fee. If you don’t there are plenty of cabs waiting outside of the airport.

Mika1004

Transportation to and from was included with our deal and it was worth it to do it that way.

29tshells29

Is tge adults only section of the beach available for us no matter what room we book?2 answers

We are booked at the standard room, not the platinum, but would like access to an adults only pool and beach area. Is this possible without upgrading?
Thank you!

2 years, 30 months ago

Christina

To have access to these areas you must be in the adults only section.

StevieCC

Yes you have access to the adult pools and beach. Only pool you do not go to is the platinum resort pool. You have great beach white sand beach, clean, shade lounge chairs and beach bar. Two swim up pool bars and other pools run along all the buildings over 8 pools. No need to upgrade. I had the junior suite with Jacuzzi tub and balcony but standard room same access.

bubbastone

Open Air dining2 answers

Just booked this resort and am somewhat sad to see that every restaurant is enclosed and air conditioned...is there any dining other than the Chill Out upgrade where you can eat in the breeze? Beginning to feel like all the dining options look like a shopping mall in NY.
We travel to the Caribbean every year and are used to having either the breakfast or lunch buffet at resorts where there is only a roof but no walls and you can feel the breeze and enjoy the outside. (Barcelo, Palladium etc) It seems like the Chill Out is the only option and must be paid for each day of our trip...kind of bummed out...

2 years, 30 months ago

New York

Please contact the resort for the most up to date dining options

StevieCC

The other restaurants are enclosed but the food and selection is excellent and staff great. The main buffets are large and nice window views of the plaza. They do have burgers and other items at the pools with table seating. They have a beach bar. Just enjoy the great food and head to the beach. Plenty of lounge chairs and shade palm trees white sand beach clean and long, no other resorts close. You will love this resort I sure did my favorite of 6 resorts I have visited in playa del Carmen.

bubbastone

If you find it cheaper and you have already booked, do you match that price?3 answers

2 years, 30 months ago

michigan

If it is within 24 hours, a U.S. based competitor's website and an apples to apples comparison. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Nope ! Only 24 hours

LNEGRA18

Only 24 hours

LNEGRA18

Are the villa suites located closest to the beach?5 answers

2 years, 28 months ago

Iowa

No the villas are near the laguna, which is closer to the lobby than the beach.

CCGreg

the beach is not right out your door, there is a short walk, if your villa is closest to the reception desk yes you have a longer walk but if your in the middle or closer to the end of the villas your walk would be shorter.
the beach is about 6 or more minutes walk from the villas.

Paradise2017

The platinum suite is closest. There are some regular rooms fairly close as well. The villa suites are pretty far from the beach.

CavTrooper96

All are within walking distance but some rooms are closer than others.

Pamal

No they are not. They are in the middle of the resort

CJRiggs

How much would it cost to upgrade to a swim out room?3 answers

I have the deluxe suite I want to upgrade to a swim out, I would like to know the prices

2 years, 27 months ago

Cassy

Unfortunately this is not a room category we offer, so we would be unable to advise of pricing. Please reach out to the resort directly or discuss this with the front desk at the time of check-in. Please keep in mind that this is subject to availability.

JeannieCC

it was not offered.

QueenT

250

SugaBeet

Electric5 answers

Do we need special adaptors for the hotel outlets?

2 years, 27 months ago

Katie

The outlets are the standard north american outlets at this property, so no adapters should be necessary.

JeannieCC

No. They use standard American power outlets.

Fairdom

No. Your chargers will work in all the outlets

Professionalbeachlover

Nope

MaryT23

No, you don't need a special adapter for the hotel outlets.

Reyni

Are there 2 bedroom units?2 answers

Myself, my daughter and teenage grandson would like to visit. Are two bedroom units available?

2 years, 26 months ago

USA

Unfortunately we do not offer any two bedroom units available. However you can request connecting rooms, but please keep in mind that this is on a request basis only and cannot be guaranteed.

JeannieCC

Yes, there are two beds in some of the rooms. I think it is the suites that have the two beds.

Gingah

Food and service is horrible don’t go. This is my fifth trip to Mexico staying in all inclusive hotels. This place by far the worst go to iberostar, moon place or dreams. Horrible!!!

Acaste2

How can I email the hotel?2 answers

My husband and I belong to Royal Holiday Club. We’ve been members since 1994 when we bought our membership in Cancun. Since then, we’ve used it all over the world. We are huge Royal-Holiday fans. But we had never been to the Grand Riviera or Grand Sunset Princess in Playa Del Carmen.
Our grown daughter and her husband went 3 years ago and said it was spectacular and that we must go with them. We spent June 12-19, 2017, at the Grand Sunset Princess in rooms 3148 and 3149. It was absolutely wonderful. We had the best time. The pool was right outside. Our rooms were connected so the 4-year old grandchild could run in and out of our room. The staff brought in a crib for the 8-month old baby. Every amenity was provided.
We ate breakfast and lunch most days in the Sunset snack area because it was quite close to our rooms. We enjoyed dinner at Mama Mia’s, Miso’s, and others! The waitresses who came by our Palapa’s and brought adult beverages and water were deeply appreciated. The room maid left darling animals out of towels that mesmerized our grandson and delighted all of us.
We upgraded our Royal-Holiday membership while we were there and plan to do a lot more travel with them. We are happy that there are several all-inclusive properties in the program. That was most convenient and cost-effective. It was the first vacation from which I didn’t need another vacation when I returned home.
Thank you and God bless.
Kindest regards,
Paula

2 years, 26 months ago

Fort Worth, Texas

Glad to hear you had such a great experience. While I can't provide you an email address for the hotel, if you traveled through Cheapcaribbean, we will be happy to pass along any comments you have to the hotel on your behalf. Just fill out the form here: https://www.cheapcaribbean.com/onlineCustomerServiceForm.jsp

CCGreg

I looked at the hotel website and emailed there public relations department, they responded after a few days.

lettej

Trip was booked through Cheap.Caribbean.com

rosannemoran

Are children allowed to eat in the al a carte restaurants5 answers

2 years, 25 months ago

Mrs. Carter

Yes, just make sure you pack casual/formal clothes and closed toed shoes for boys. They don't want tanks and swimsuits in these restaurants. But kids are allowed. I think every restaurant had a kids menu section. Kids would love the Japanese cooking show for sure.

okteej

Yes we had my 6 and 8 year old with us.

Mamabee

Yes, children are allowed to eat in the a la carte restaurants.

JeannieCC

Yass !

LNEGRA18

Yes

TNG2016

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Contact our Customer Support team.

Room Information

Grand Riviera Princess features 676 guestrooms including an exclusive Family Club section that's reserved only for families who book these rooms. All rooms come readily equipped with air conditioning, bathroom with shower, hair dryer, safety deposit box, coffee maker, satellite plasma TV, mini bar (stocked daily), telephone in room and bathroom, and a private balcony or terrace.

Hotel Description

Give your family a break and head for Grand Riviera Princess All Suites Resort
& Spa where 13 is your lucky number. Among other perks, 13 dining options
feature chefs who take care of the work while you take care of yourself.
Located on a palm-lined beach in the Mayan Riviera, the resort belongs to the
Grand Riviera Princess complex and treats couples and families to 12 swimming
pools and 13 bars.

Spend the day lounging under a palapa or Riviera Maya sunshine, or find your
favorite spot at one of the 13 pools. When it's time to eat, let your cravings
guide you through 13 dining options: kids love the teppanyaki show at Miso, and
the fresh shrimp fajitas at La Hacienda are sizzling! Grab cones from the
ice-cream parlor and check out the nightly entertainment at Princess Theatre.
Want to catch the game at 5th Avenue Sports Bar or show off your moves at
Areito Disco? Drop the kids off at the evening Mini Club, where video games and
a kids' disco offer them fun, while you're free to have yours.

The fun keeps coming with all inclusive water sports: kayaking, windsurfing
or snorkeling. With a Mini Club for children and Funtastic Teen's Club for
older kids, you're free to take advantage of the Spa Princess. This
full-service spa is home to an incredible water circuit divided into five
zones: Asia for Roman baths, Europe for Finnish baths, Africa for Turkish
baths, Oceania with an underwater massage pool, and the unbelievable America
"polysensorial" room, where guests indulge in stimulations of smell, sight and
sound.

The royal treatment continues at Grand Princess on the Riviera Maya; each
suite offers elegant decor in spacious settings and fully stocked mini bars. We
recommend the Jr. Suite Deluxe for families: it's big enough for everyone and
the bathroom has a Jacuzzi. Couples love the adults-only Laguna Villa Suite
which includes upgrades like a one-day free spa package, access to the Platinum
Lounge, a private pool and reserved beach area!

This hotel is all-inclusive.
Features include:

Accommodations as selected

All meals and snacks

Unlimited local alcoholic beverages, juices and soft drinks

Internal transportation

Free WiFi in rooms and the lobby (only)

DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Le FleurType: Gourmet Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant serving
International gourmet specialties, as well as special diet, vegetarian menus on
request. Not available to guests booked in a Jr. Suite room category.
Reservations are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La HaciendaType: Mexican Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant located
in front of the central court. Special diet, vegetarian-diet menus available on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La FondueType: Swiss Hours: Daily, 7pm-11pm Description: A la carte, air-conditioned restaurant located in front of
the pool. This smoke-free venue offers special diet and vegetarian menus on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las OlasType: Seafood Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant located
in front of the pool and serving seafood specialties. Special diet,
vegetarian-diet menus available on request. Not available to clients booked in
a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

MisoType: Asian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant. Special
diet, vegetarian-diet menus available on request. Not available to clients
booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out BarType: Thai Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm Description: A la carte, smoke-free, air-conditioned restaurant located
at the beach. This restaurant is available at an additional cost. Reservations
are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

All hours are subject to change

BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.

BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the
natural spectacular beach. The resort takes advantage of all the natural beauty
of the area, as the gentle sloping beach and abundant white sand creates a
privileged setting. The hotel is located three miles from Playa del Carmen
beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

Scuba lesson

Snorkeling

Kayaking

Windsurfing

Land

Archery (18+)

Tennis

Paddle courts

Multi-use court

Fitness center

Aerobics

Golf
Golf packages are available and special rates are offered to Princess
clients.

INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily,
8am-6:45pm.

America, Polysensorial room

Asia, Roman baths

Europe, Finnish spa

Africa, Turkish baths

Oceania, Underwater massage pool

In addition:

Vitality spa

The Garden of the senses

Temazcal, Mayan steam baths

Treatment zone:

Beauty

Hairdressing

Individual massage cabins

Double massage cabins

WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera
Princess for their wedding. Honeymoon packages and amenities are offered, as
well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly
entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages
13-17).Daily, 10am-5pm.

Outside area with games

Club house

Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

Mini Disco

Mini Theater

Room with video games

ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

All hours, fees, amenities, information and services are subject to change without notice.

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5 days, 4 nights

Travel Dates
9/15 -
12/22

Starting at$1329
was $1589
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights

Travel Dates
1/2 -
3/31

Starting at$1429
was $1829
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.