5 Highlights How care is financed is not the same as how it is delivered. Private delivery is not a homogeneous category. Private providers can be not-for-profit (NFP) or for-profit (FP); in turn, for-profit includes a range from small businesses (FP/s), such as physicians offices, to corporate organizations which are expected to provide returns on investment to their shareholders (FP/c). The characteristics, and implications, of these different types of organizations vary considerably. In Canada, most health care delivery is already private. Although about 70% of Canadian health care is financed publicly, almost all of this care is already delivered by private (usually NFP) providers. Comparing public, NFP, and FP delivery is complicated because they usually do not offer the same services. Because they need to make a profit, FP organizations will tend to serve potentially profitable services and client groups. Many attempts to compare costs or outcomes are, in effect, comparing apples to oranges. The desirability of encouraging FP delivery depends upon how such firms make their profits. Potential win-win situations exist if savings result from strong economies of scale (especially for services which can span jurisdictional boundaries) or better management. However, savings frequently arise from more contentious measures, including freedom from labour agreements (and different wage levels and skill mixes), evasion of cost controls placed on other providers, sacrifice of difficult-to-measure intangibles, risk selection/cream skimming, or even dubious practices. When services are delivered privately, it is necessary to monitor performance. Such monitoring is often costly and difficult; these costs must be included in any fair comparison of alternative delivery approaches. Performance monitoring is more likely to work for services whose outcomes are easy to measure; however, many health care services are too complex to be treated in this way. If performance cannot easily be monitored, NFP delivery is more likely to provide high quality outcomes than is FP delivery, with FP/c being the most vulnerable to poor outcomes. To the extent that economic advantages arise from private delivery, the literature suggests these derive more from the imposition of competition than from ownership type. Competition implies low barriers to market entry and exit, and may clash with expertise, trust, and cooperation. v

6 The assumption that we can have a competitive model with a single public payer is naive; firms require either predictable revenue streams or the possibility of revenue generation outside the publicly funded system. Experiments should not be irreversible, particularly given international trade agreements. Regardless of what decisions are made about delivery, it is essential that the client focus of the existing system be addressed with some urgency to discover why existing NFP organizations appear to be less nimble, innovative and flexible than their FP counterparts. vi

7 Executive Summary What is the appropriate role for private delivery within Canada s health care system? The current debate has been characterized by more heat than light, with advocates talking past one another and using similar terms to mean very different things. Defining Our Terms Elements of health care systems: financing, delivery, and allocation: Health care systems are commonly divided into several components, including how services are paid for which we will term financing and how they are organized, managed, and provided which we will call delivery. The focus of this paper is on delivery that is, we are concentrating upon the best way to deliver health care services, regardless of how they are paid for. Certain forms of delivery, however, may prove to be more compatible with certain approaches to financing; the questions are separate, but linked. Levels and characteristics of public and private: Although we tend to speak loosely of "public" and "private," each of these terms contains multiple meanings and multiple levels. This paper summarizes characteristics of public, private not- for-profit (NFP), private for-profit/small business (FP/s) and private for-profit corporate (FP/c) delivery. It also notes that funding flows from government to providers can be direct (e.g., contracts with private laboratories) or indirect (e.g., contracting out by organizations receiving public money). Where can FP firms make their profits? FP firms may make their profits in a number of ways, including strong economies of scale (especially for services which can span jurisdictional boundaries), and better management. However, savings frequently arise from more contentious measures, including freedom from labour agreements (and different wage levels and skill mixes), evasion of cost controls placed on other providers, sacrifice of difficult-to-measure intangibles, risk selection/cream skimming, and even dubious practices. Competition, contestability, complexity, and measurability: The literature stresses that most of the efficiencies which arise from changes in delivery structures seem to result from introducing competition, rather than resulting from the incentives associated with private ownership. It also stresses that avoiding poor outcomes requires the ability to measure and monitor performance. Yet, this is not without cost. The ability to measure also depends upon the sorts of services being purchased. Many, but not all, health care services are complex and difficult to measure. The literature suggests that NFP delivery tends to be superior under such circumstances, precisely because NFP providers are less sensitive to bottom line incentives and hence are more likely to deliver the desired level of quality in such complex environments. Competition is not always desirable either. It presupposes the existence of excess capacity (or low barriers to market entry and exit) and may accordingly increase costs through waste and duplication. Such factors as expertise and a good reputation are deemed barriers to contestability (since they impede market exit). Competition may also interfere with greater cooperation among providers. Careful balancing is essential. vii

8 What the literature shows: The literature reviewed includes case studies of: privatization of local government activities; public-private partnerships for capital development (e.g., the Private Finance Initiative); and comparisons among public, NFP, and FP delivery for such sectors as acute general hospitals, nursing homes, managed care companies, social services/residential care, ambulatory clinics, laboratory services, and home care. This paper concentrates on the lessons learned and includes brief descriptions of the case studies in Appendix A. On balance, the literature suggests that FP/s delivery is less problematic than FP/c. Although FP/c can deliver excellent services when outcomes are measurable and economies of scale span jurisdictional boundaries, in practice, few clinical services meet these criteria. Lessons Learned 1. Comparisons are difficult. Public, NFP, and FP organizations differ considerably among themselves; each contains a wide range of performance, ranging from excellent to poor. Any generalizations are likely to have exceptions. Attempts to compare performance across organizational types are further complicated because they tend to serve different market niches. FP firms are not identical to NFP organizations they are likely to offer a different mix of services, to a different clientele, and with different cost structures. For example, the widely reported differences in costs and outcomes between FP and NFP hospitals in the US are difficult to interpret because none of the teaching hospitals in these studies were FP. 2. Comparisons are not impossible. The literature does find systematic differences, particularly with respect to responses to financial incentives. 3. Competition and cooperation must be balanced. Health reform has stressed the need to improve integration and coordination across health providers; competition can introduce additional barriers to such cooperation. 4. Measuring and monitoring of performance is essential, particularly in contracting arrangements. 5. Measuring and monitoring of performance can be costly and difficult. When desired outcomes are difficult to specify precisely, contracts may become elaborate and costly, with particularly adverse impacts on smaller providers. 6. Changing delivery structures also changes power relationships, and with them, how resources are allocated. 7. Experiments should not be irreversible, particularly given international trade agreements. 8. Health human resources issues must be dealt with. Although flexibility can be highly desirable, the literature suggests that much of the savings which arise come from curbing the power of trade unions and transferring public resources from workers to investors. This can be problematic in the long term, particularly if labour shortages result. viii

9 9. For-profit delivery requires predictable revenue streams. The assumption that we can have a competitive model with a single public payer is naive; firms require either predictable revenue streams or the possibility of revenue generation outside the publicly funded system. 10. Barriers to meeting patient demands can, and must, be addressed. Regardless of the delivery forms used, barriers which impede existing NFP organizations from innovating and meeting patient demands must be addressed with some urgency. ix

11 Purpose of this Paper The Commission requested that this paper be focused on the following question: "How should the Canadian system determine whether government, non-profit organizations or for-profit organizations deliver which programs and services?" xi

12 Defining Our Terms The question of the appropriate mix between public and private has become a topic of considerable heat; the intention of this paper is to clarify the discussion. On the one hand, many of the recent provincial reports examining Canadian health care have suggested that more privatization is needed. Perhaps the strongest recent statement to that effect has come from the Premier s Advisory Council on Health for Alberta which argued that the current system operates as an unregulated monopoly where the province acts as insurer, provider and evaluator of health services. Nonetheless, this report echoes similar language from other organizations (Preker and Harding 2000; Preker, Harding, Travis 2000; Crowley, Zitner, Faraday-Smith 2002; Zitner and Crowley 2002). The Alberta report goes on to recommend that [w]e can t regulate to perfection. It s time to open up the system, take the shackles off, allow health authorities to try new ideas, encourage competition and choice, and see what works and what doesn t (Premier's Advisory Council on Health for Alberta 2001). This debate is not confined to Canada. Internationally, however, the public-private debate has been marked by considerably more heat than light. Countries use a wide variety of delivery mechanisms and models; because particular features are embedded within wider systems, one cannot directly extrapolate performance across systems (Organisation for Economic Cooperation and Development 1987; 1994; Marmor 2001). Nonetheless, the advocates of more private sector involvement argue that this is essential to preserve a universal and sustainable health care system, and that private delivery within the context of public-private partnerships is likely to be more efficient and can lead to considerable improvements in obtaining value for money (Kelly and Robinson 2000; Arnold 2001; Commission on Public Private Partnerships 2001). On the other hand, opponents of for-profit delivery point to a host of difficulties they fear will arise from greater use of the private sector for delivery, including worries about the compatibility of the values inherent in health care with those underlying markets (Relman 1992; Woolhandler and Himmelstein 1997; Fuller 1998a; b; Himmelstein et al. 1999; Kushner 1999; Arvay Finlay 2000; Evans, Barer, Lewis et al. 2000; Taft and Steward 2000; Heyman 2001; Rachlis, Michael, Evans, Lewis et al. 2001). Policy initiatives, such as Alberta s Bill 11, have become emblematic of the disputes as to the appropriate role of for-profit delivery within a publicly funded system (Fuller 1998a; Alberta Health 2000; Arvay Finlay 2000; CCPA Canadian Council for Policy Alternatives, Armstrong, Armstrong et al. 2000; Choudhry 2000; Plain 2000; Rachlis, Michael 2000). If we assume that both sides are acting from excellent motives, it is important to recognize the extent to which the two sides have been talking past one another, using similar terms to mean very different things. Because individuals are rarely assigned randomly to public, NFP, FP/s, or FP/c providers, the evidence is often contentious, with advocates of the various positions often resorting to claims that various organizations are or are not comparable. There is remarkably little disinterested information, and a plethora of papers stating positions without benefit of supporting evidence. Before evaluating the evidence about public and private delivery, then, let us stop to define our terms, in full recognition that this paper on occasion superimposes a conceptual framework other than that used by the authors being cited. 1

13 Elements of Health Care Systems: Financing, Delivery, and Allocation Health care systems are commonly divided into several components. Although different writers may use slightly different nomenclatures and break down these functions in slightly different ways, they all note the importance of distinguishing between how services are paid for which we will term financing and how they are organized, managed, and provided which we will call delivery (Organisation for Economic Co-operation and Development 1987; Donahue 1989; Deber, Narine, Baranek et al. 1998). Health care systems may also explicitly incorporate other elements such as planning, monitoring and evaluating or leave these to the workings of market forces. Privatizing a health care system may accordingly involve changes in financing (e.g., budget reductions, user fees, etc., activities which Bendick terms load shedding ) and/or in delivery (e.g., vouchers, contracting out, grants and subsidies, or publicprivate partnerships) (Bendick 1989; Kamerman and Kahn 1989). The missing link connecting financing and delivery which has sometimes been termed allocation, refers to the incentive structures set up to manage how funds will flow from those who pay for care to those who deliver it. Saltman et al. have suggested allocation approaches can be placed on a continuum (Saltman and von Otter 1992; 1995; Deber, Narine, Baranek et al. 1998; Saltman, Figueras, Sakellarides 1998). At one end, patients follow money as funders allocate global budgets to providers. At the other, money follows patients as providers are dependent upon attracting clients. Unfortunately for those wishing clear reform prescriptions, there is no one best allocation model which can ensure cost control, client responsiveness, and delivery of high quality appropriate care; instead, one is often faced with policy tradeoffs (McFetridge 1997). Nonetheless, there is clearly room for improvement. The focus of this paper is on delivery rather than on financing or allocation that is, we are concentrating only upon the best way to deliver health care services, regardless of how they are paid for. However, it must be recognized that whereas approximately 70% of Canadian health expenditures comes from public sources, this has been heavily concentrated in particular sectors. Those services falling under the comprehensiveness provisions of the Canada Health Act receive almost all of their expenditures from public sector sources, with the Canadian Institute for Health Information (CIHI) estimating the public share at 99% of expenditures for physician services, 90% of expenditures for hospital care, and variable but considerable portions of such other services as pharmaceuticals, home care, or rehabilitation (Canadian Institute for Health Information 2000a; Deber 2000). Public policy clearly has more interest in how best to deliver those services which are being paid for from public money, if for no other reason than to ensure accountability for the use of public funds. We will therefore concentrate on assisting in answering the question of what difference it makes how we chose to deliver publicly-financed services. However, as we will see, certain forms of delivery may prove to be more compatible with certain approaches to financing; the questions of financing and delivery prove to be separate, but linked. Neither will this paper deal with issues of the underlying values involved, although these are clearly critical to making policy decisions. This paper takes on a more limited role which we believe provides the essential underpinning; assuming that one accepts the observation of Deng Xiaoping that it does not matter whether a cat is black or white as long as it will catch mice, it examines the evidence basis for predicting the relative performance of various delivery options. 2

14 Levels and Characteristics of Public and Private Although we tend to speak loosely of public and private, each of these terms contains multiple meanings and multiple levels (Starr 1989; Ovretveit 1996; Canadian Healthcare Association 2001). As Starr has noted, the terms "public" and "private" are usually paired to denote such oppositions as open versus closed, government versus markets, or the whole versus the part (Starr 1989). Starr cautions that because the terms public and private do not have consistent meanings in different institutional settings, it is risky to generalize about the merits of privatization as public policy beyond a particular institutional or national context. Neither are the boundaries between public and private always clear; there exist a number of organizations, often highly regulated and/or dependent upon public funds which profess public service objectives, and which can be classified as either public or private, depending upon the precise definitions being used. Examples include Workers Compensation, the sickness funds used to finance health insurance in certain European countries, or even the regional health authorities in place in many Canadian provinces. One not only has to look at the ownership structure but also the broad framework of incentives that determine how these institutions behave. One can combine the public/private and the financing/delivery dimensions to create the following 2x2 table (Donahue 1989; Deber, Narine, Baranek et al. 1998). In Canada, the public financing-public delivery cell (National Health Service type model) includes most public health departments (whose employees usually work for some level of government), as well as provincial psychiatric hospitals, and home care in some provinces. Private financing-public delivery captures both publicly-delivered services which rely heavily upon user fees (e.g., public transit, non-privatized post offices, etc.), as well as such health care examples as pay beds in the UK s National Health Service hospitals (Higgins 1988; Ovretveit 1996). Most physician and hospital care in Canada are in the public financing-private delivery cell, while the 30% of privately financed care (e.g., much of pharmaceuticals, rehabilitation, dental care, complementary and alternative medicines, etc.) is largely in the private financing-private delivery quadrant. Public (collective payment) Private (individual payment) Public Sector Delivery National Health Service User fees for public services Private Sector Delivery Public Insurance Private Insurance The distinction between public and private, however, blurs important distinctions within each of these categories. The next section will accordingly categorize various forms of public and private delivery, and summarize some of the contentions from the literature about their characteristics, in full recognition that such organizations tend to be heterogeneous. 3

15 Characteristics of Public Delivery It is well recognized that public encompasses at least four distinct levels: federal (national government) sub-national (state/provincial governments) regional governments/authorities local governments Indeed, many of the fiercest battles are being waged within the public sector, as various levels of government dispute roles, responsibilities, and who should pay for what. In terms of service delivery, public organizations are seen to have the following characteristics: Their employees are members of the civil service of that jurisdiction. They are more likely to have unionized workforces. They may have a monopoly on certain types of service provision. If the government unit is small, they may find it more difficult to justify (or attract) the critical mass of expertise needed for certain activities. They are bound by civil service rules and procedures about a host of issues, including the need for formal procurement and bidding procedures. Their operations are subject to transparency and disclosure provisions. They cannot raise capital through issuing equity (although they may be able to float bonds). Instead, they must satisfy voters that their claim to tax revenues is warranted. They have a number of goals which must be balanced, of which only one is the financial bottom line/efficiency. (Among these goals may be the provision of good jobs in areas of high unemployment. Other authors suggest that public delivery tends to emphasize universal coverage, uniform services and quality, and uniform prices which may in turn lessen bottom line efficiency while serving other goals.) Depending upon the accounting procedures in place, they may have difficulties in spreading capital expenditures over many years or otherwise depreciating capital assets (e.g., some jurisdictions require the full cost of capital programs to be brought into a single year s budget). They are not likely to attract charitable donations or volunteer labour. Accordingly, although the evidence is mixed, they are often viewed as being bound into silo thinking, (that is, being unable to co-operate across organizational barriers), more rigid/ less flexible/less nimble, less effective, and more complacent (because of the absence of competition). Certainly, they will have more difficulty in using part-time or temporary help to manage peak service periods, or spreading equipment/capital costs over many jobs. The requirements for accountability may inhibit the ability to take risks, and hence to innovate. Technology may be more antiquated. In recent years, the search for efficiency has led to urging that government separate policy from delivery, concentrate only on core functions, and put its efforts into steering (managing policy development and providing leadership) rather than rowing (directly delivering services) (Osborne and Gaebler 1992; Skelly 1996; Ford and Zussman 1997; Preker and Harding 2000). Indeed, internationally, many formerly public 4

16 organizations in developed and developing nations have been privatized (Hatry 1983; DeHoog 1984; Carroll, Conant, Easton 1987; Donahue 1989; Kamerman and Kahn 1989; Clutterbuck, Kernaghan, Snow 1991; Kemp 1991; McFetridge 1997; Yergin and Stanislaw 1998) In some countries, including the UK or Sweden, health care has traditionally been delivered by the public sector. The National Health Service (NHS) in Britain owns and operates hospitals, and its workers work for the national government. Swedish hospitals are run by their county councils. In contrast, in Canada, very little delivery of health care occurs within the public sector. As noted above, there are exceptions, including services to the military and northern or aboriginal communities (federal employees), provincial psychiatric hospitals, and public health. Nonetheless, any analysis of delivery in Canada must begin with the recognition that most of it is already private. It is less commonly recognized that private also encompasses many levels. In this paper, we will concentrate upon four major levels of the private sector. Characteristics of Private Not-For-Profit (NFP) Delivery This heterogeneous category of organizations is referred to by a variety of terms, including non-profit, not-for-profit, voluntary, community, or the third sector. These organizations may receive their revenues from a combination of charitable contributions, government contracts, or revenues from services provided. They may employ skilled workers or rely upon volunteers. They may work closely with government or at arms length. Indeed, they may carry out publiclydetermined purposes. At one extreme, these nominally private bodies can become quasi-public. For example, in British Columbia, home support workers may be employed by Community Health Councils which some observers classify as public (Pollak 2000). These councils are a component of B.C. s regional health authorities; in turn, they are classified by the B.C. government as being among the nearly 700 public agencies to whose boards the provincial government makes at least one appointment (Government of British Columbia Board Resourcing and Development Office 2002). Nonetheless, many of these public agencies are not subject to the financial or administrative requirements of the provincial government, and in our terms would be termed private NFP. NFP organizations have the following characteristics. They are not part of government, and as such are not bound by most of their red tape (although the recent trend towards accountability may in turn increase such formal requirements and move them closer to the public end of the continuum). Although they can run a surplus of revenue over expenditures, they cannot distribute this surplus to individuals in the form of profits. They can spend it in other ways, including higher wages or perks to their employees and managers, training/education, research, community service, or subsidizing less profitable services. Some, but not all, of these activities might be judged as public goods which benefit the community. They receive special tax exemptions from government. They can draw upon volunteers, and receive charitable contributions, as well as grants and contributions from governments. They are motivated by multiple objectives, rather than just the financial bottom line. They can go bankrupt. 5

17 NFP firms have played a critical role in education, health, and social services in most countries; in Canada, they are the dominant form of organization within these sectors. Indeed, most proposals for privatization instead represent a shift within private delivery from NFP to FP organizations. The importance of distinguishing between financing and delivery is made evident by considering this category. Canada s public hospitals are often, erroneously, classified as being part of the public sector, instead of being recognized as NFP organizations, with independent community-based boards of directors and a long tradition of service to their communities. In addition to the understandable confusion engendered by the title public hospitals, some authors confound financing and delivery and argue that hospitals are public because they receive about 90% of their budgets from public sector sources. In response, it should be recognized that CIHI reports that 99% of expenditures for physicians services come from public sources, but the distinction between physicians who work for government (e.g., in provincial psychiatric hospitals) and those in private practice is still clear. Further confusion may arise in provinces such as Ontario which classifies public hospitals within the MUSH (Municipalities, Universities, Schools, and Hospitals) sector, because these receive provincial transfers, thus blurring municipalities and public schools which are indeed public, with universities and hospitals which are not. It is important to recognize that hospital (and university) management has considerable autonomy to determine their mix of staff and services, whereas public school principals do not. The distinction between public and NFP is a critically important one, in large part because many of the arguments made against public delivery do not fully apply to NFP organizations. Nonetheless, the distinction is becoming less clear in some provinces than in others, particularly as provinces move to demand increased accountability for public funds. The move towards regionalization in all provinces other than Ontario which replaced many formerly independent hospital boards with regional health authorities, has further blurred this distinction. Although in theory the regional authorities remain private organizations, whose employees do not work for government, in practice some provincial governments have sought to exert more and more control over their day-to-day operations. Recognizing that the line can be blurry, however, does not eradicate it, although it may suggest the need for more careful balancing of new accountability requirements against allowing flexibility and responsiveness from NFP agencies. Characteristics of Private for Profit Small Business (FP/s) Delivery This category of organizations includes small business/entrepreneurs which are privately owned (often by the health professionals delivering the service), but need not answer to shareholders. In Canada, this category includes virtually all physician services other than those delivered by salaried hospital employees, as well as many other providers (e.g., physiotherapy clinics). This category also encompasses many clinics and small hospitals, such as Ontario s Shouldice Hospital (Shouldice Hospital 2002) and CROS private cancer clinic (Office of the Provincial Auditor General of Ontario 2001). The US also has a sizeable number of FP/s hospitals (Cutler 2000). Until recently, most private hospitals in the UK also fell into this category (Higgins 1988). So do most of the private hospitals found in the other European countries, such as France (Poullier and Sandier 2000). Characteristics of these FP/s businesses include the following: 6

18 They pay taxes. They can go bankrupt. They are not bound by the red tape of government and can be more flexible and nimble. They are often not bound by the red tape and accountability requirements of NFP status. They usually cannot access charitable donations or the services of volunteers. They are not required to provide a return on investment to shareholders. The evidence reviewed suggests that many of the often-expressed concerns about the implications of FP delivery may not fully apply to the FP/s category. Indeed, in some cases, these differ from NFP organizations only in whether a surplus is deemed a profit. Characteristics of Private for Profit Corporate (FP/c) Delivery The FP/c category of investor-owned delivery is what is often referred to by critics of privatization. The prime duty of management is to maximize the return on investment and ensure that there are profits to be distributed to the individuals holding shares. Thus, providing high quality care can be seen as a means to an end (running a successful business), rather than as an end in itself. Characteristics of FP/c organizations include the following: They are expected to provide a return on investment to their shareholders. They have access to capital through issuing equity. They cannot attract charitable donations or volunteer labour. They pay taxes. Basic economics tells us that the incentives for such organizations are thus to maximize revenues and minimize costs; this is what is meant by efficiency. As Evans reminds us, From the outset, however, it is important to emphasize that profit per se is associated with neither moral turpitude nor additional costs. (Evans 1984) The dilemma is that responding to their incentives implies that FP/c organizations should skimp on care, albeit only to the extent that this would not harm their business (Cutler 2000). A major policy dilemma is that it is not always easy to distinguish between efficiency and skimping. The literature discusses mechanisms to ensure that profit maximization does not harm quality, including transparency (provision of information to consumers), and regulatory controls, in the expectations that such mechanisms would raise the cost of poor practice, either indirectly (a poor reputation may harm sales ) or directly (through lawsuits or regulatory penalties). These in turn imply considerable administrative costs and assume that quality is easily measured. Traditionally, FP/c corporations have not played a major role in any developed country in such health care sectors as hospitals or physician services, although they dominate such sectors as pharmaceuticals and are heavily involved in laboratory testing. More recently, in the US, such organizations have also assumed dominant positions in certain markets for hospitals, health maintenance organizations, and insurance (although most U.S. hospitals are still NFP). In Canada, the potential entry of FP/c corporations has evoked considerable concern, particularly given the fears that various international trade agreements may make such experiments irreversible (Manga 1988; Martin 1993; CCPA Canadian Council for Policy Alternatives, Armstrong, Armstrong et al. 2000; Sanger 2000; Marmor 2001). 7

19 Characteristics of Private Delivery by Individuals and Their Families Finally, although this paper will deal only with formal organizations, as any parent or caregiver can testify, a considerable amount of care is provided by individuals and their families. When individuals are very ill, this desire to help can place considerable burdens on caregivers (Armstrong, Armstrong, Choiniere et al. 1994; Armstrong and Armstrong 1996; Hayes, Hollander, Tan et al. 1997; Hollander 1997; CCPA Canadian Council for Policy Alternatives, Armstrong, Armstrong et al. 2000; Coyte 2000; Pollak 2000; Armstrong, Armstrong, Coburn 2001). In general, most discussions about private delivery are not referring to individuals, families and friends. Neither are they referring, for the most part, to the NFP sector. Indeed, one might argue that the debate about public versus private is, in many cases, mislabeled the most passionate arguments are really about not for profit versus for profit. Health Sectors, and Direct vs. Indirect Funding Flows Health care is not homogeneous. In one analysis, Deber et al. divided Canadian health care into 16 different sectors, only some of which are covered under provincial health insurance plans: acute hospital care; chronic hospital care; ambulatory/outpatient care (including physician s services); laboratories and radiology; capital costs; ancillary benefits (dental, vision, physiotherapy, chiropractic and podiatry); ambulance and transportation; nursing homes/homes for the aged; home care; rehabilitation care; drugs; assistive devices; mental health; public health/health promotion; education/training of health professionals; and planning, research and management (Deber, Adams, Curry 1994). The Canadian Institute for Health Information database has information on up to 38 uses of funds, although it reports its data only for: hospitals, other institutions, drugs (divided into prescription and non-prescription), physicians, other professionals (divided into dental, vision, and other), other institutions, capital, public health and administration, and other health spending (divided into pre-payment health administration, research, and other) (Canadian Institute for Health Information 2000b). However defined, these sectors vary in the way care is delivered, the roles of various types of delivery organizations, and the potential implications of different models. Like all organizations, service providers constantly face make or buy decisions, that is, they must decide which goods and services will be made by the employees of their organization and which will be bought from other organizations (Shelanski and Klein 1995; Preker, Harding, Travis 2000). Thus, even public organizations will still obtain many of their goods and services from private sector companies; for example, even the largest local government will still purchase telephone services or paperclips from outside providers. Public funds can accordingly flow to different organizations either directly (e.g., provision of funds to provide a particular service) or indirectly (e.g., purchase by them of goods and services). Accordingly, one cannot provide simple yes/no answers about the best form of delivery model. The answer, inevitably, will be it depends. Appendix A reviews the literature for a number of sectors to provide some guidance as to what it depends upon and the circumstances under which one might prefer different modes of delivery. The framework presented above, however, clarifies that it is important to distinguish two separate questions about delivery: 1) Why (or why not) use public delivery as opposed to private delivery? 2) If one is using private delivery, why (or why not) FP delivery as opposed to NFP delivery? 8

20 How Should We Evaluate Success? Evaluation of success depends heavily upon the criteria being used and whose viewpoint matters. For example, from the viewpoint of the recipients of services, the key questions are: 1. What services are being delivered? (including considerations of quality, timeliness, etc.) 2. To whom are they being delivered? 3. What is the effect (impact) of those services? Although payers and providers of services are also interested in such outcomes questions, they also face a different set of questions: 4. Which resources are being used to provide those services, in terms of: a. mix of resources b. volume of each resource c. cost of each resource 5. What is the fiscal bottom line (profit/loss)? Accordingly, there are inbuilt conflicts between payers and providers. Payers wish to minimize their costs, while individual providers wish to ensure good jobs at good pay. Of course, things are not that simple. One obvious example is that short run cost minimization may not be sustainable over the long term. If those employing providers squeeze down wage and benefit levels, they may create a labour shortage; basic labour economics would predict that they would then have to increase wages (and/or improve working conditions) in order to attract the necessary workforce. Evaluating efficiency, then, requires some attention to how savings are being obtained. There are a series of win win possibilities. These include increasing appropriateness, improving inflexible bureaucratic rules, and improving quality. Most parties agree that providing services to people who do not need them (or are unlikely to benefit from them) is pure waste. Similarly, poor quality is rarely cost-effective having to repeat an x- ray because the first one has been lost benefits no one except the seller of x-ray films. However, other purported efficiencies may instead result from incomplete accounting (particularly if organizations being compared do not provide the same services or serve the same client groups) or from changes to the costs of resources being used. One study evaluating whether services should be provided publicly or privately suggested the following evaluation criteria: (Hatry 1983) 1. What is the cost of the government service? (Full costing would need to include the administrative costs associated with monitoring contracts.) 2. What is the financial cost to citizens, particularly if the delivery mechanism is a private monopoly? 3. What range of choices is available to service clients? 4. What is the quality/effectiveness of service, including considerations of possible fraud or corruption issues? 5. What are the potential distributional effects? Who gains? Who loses? 9

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