Terms & Conditions

Welcome to vallettaglass.com. Please read these Terms and Conditions carefully before using the http://www.vallettaglass.com website operated by Mtarfa Glassblowers Company Limited, referred to as “us”, “we”, or “our”. These Terms apply to all visitors, users and others who access or use the website. By accessing or using the website you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms then you may not access the website. The website is operated in Malta and therefore, any policies and terms and conditions related to the usage of this website are governed by the laws and regulations of Malta.

2. General conditions

2.1. These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Valletta Glass signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

2.2. We will not be held responsible for any interruption or failure to abide by the obligations set under these Terms and Conditions in the case of unexpected delay or failure that may be beyond our reasonable control.

2.3. Valletta Glass reserves the right to amend, withdraw or change the services and/or any pages of this website at any time and without prior notice. In the case of breaching these Terms and Conditions and we take no action, we are still entitled to use our rights in any situation.

3. Product information and online shopping

3.1. We have made every effort to guarantee that all the details, photographs, prices, and product description appearing on the website are accurate at the time of the publication. We cannot guarantee that the colour you see on your computer is an accurate representation of the product due to your monitor’s settings. If you are not satisfied with your purchase you may refer to our Returns and Refunds Policy for more information.

3.2. Each product is handcrafted and therefore unique; sizes and dimensions are approximate and given as indication only. We took great care in displaying as accurately as possible information pertaining to colours, texture, finishes, shapes and sizes.

3.3. We reserve the right to restrict the access to the website or to some parts of the website at any time or any period. Valletta Glass will not be accountable if, for any reason, the website or some parts of the website are unavailable at any period due to unforeseen circumstances.

4. Order acceptance policy and process

4.1. These Terms and Conditions are applicable to all orders placed on this website and such orders will be subject to acceptance or rejection in accordance to these terms and conditions.

4.2. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of our offer. Valletta Glass reserves the right at any time after receipt of your order to accept or decline your offer for any of the following, and not limited to these reasons:

4.2.1. The product you ordered is out of stock. Kindly refer to our Delivery and shipping policy 5.9

4.2.2. The product you ordered has a pricing or product description error.

4.2.3. There is an unforeseen system failure.

4.2.4. There is a failure in payment authorization.

4.3. When you place an order you will receive an email acknowledging the product being ordered and its specification. This email does not represent an order confirmation from Valletta Glass.

4.4. Once your order is processing we shall email you a detailed summary of your order specifying the product you have ordered, product details, and costs. Once your order is dispatched you will be once again informed via email. The completion of contract between you and Valletta Glass will take place when your order is dispatched. Kindly allow us minimum three working days to send your parcel’s tracking number; in such case customer’s email address must be provided prior to the purchase order.

4.5. In the case of multiple product order, we will make every attempt to ship all products contained in the order at t he same time. Products that are unavailable at the time of the shipping will be shipped as they become available, unless you inform us otherwise. You will be informed by email if we have one or more products unavailable and you can advise accordingly.

4 .6. Once the parcel reaches your country, it may be subject to import duties and/or taxes, if the country is outside European Union. Kindly contact your local customs office for more information about your country’s customs policies.

5. Delivery and shipping policy

5.1. We offer worldwide shipping and all parcels might require a signature on delivery. Kindly note that during sales, holidays, and/or other busy periods your delivery may take longer than expected. We are unable to guarantee delivery within any estimated time frame due to events such as extreme weather that we may not predict. Valletta Glass takes no responsibility for any delayed or undelivered parcels within estimated time frame.

5.2. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Valletta Glass or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

5.3. In order to avoid any risk of loss or breakage of the product(s) ordered, we suggest you confirm insurance when placing your order online. We will not be responsible for any loss or damage once the parcel has left our premises.

5.4. Loss and damages of item(s) during transit for international orders should be covered by insurance. Kindly note the details below covering insurance details and fees.

5.4.1. Standard cover of €5 covers the loss of each postal article up to a maximum value of €100 per article but not exceeding the insured value.

5.4.2. Premium cover of €15 covers the loss of each postal article up to a maximum value of €5000 but not exceeding the insured value.

5.5. Information about the shipping cost and insurance is shown prior to placing your order and commencing the payment. For special orders and deliveries kindly contact us on info@vallettaglass.com for a delivery cost or any other information pertaining to your order.

5.7. Local pickup is free of charge and can be done from any of our outlets (Bugibba, Valletta, Mdina) including our factory (Ta’ Qali). Kindly print the order confirmation which includes product details and present it to one of our sales assistants. Depending on our stock levels we reserve the right to contact you regarding the time and day of pickup from the designated outlet.

5.8. Parcels are dispatched from our factory every Friday afternoon for all online orders placed during weekdays or weekends. In the case of public/national holidays the parcel will be dispatched on the following working day. Kindly note that orders placed on Thursday evening and/or Friday morning may not be ready for dispatch due to packaging time. In such cases you will be informed immediately by us.

5.9. Orders placed for items that may be out of stock will be dispatched on the day the product is ready and you will be advised accordingly. Kindly note that there may be products out of stock while the stock level on the website has not been updated yet. In such cases Valletta Glass takes no responsibility for any delays in updating the stock levels or any other product information on the website and we will inform you the procedure. You have the right the refuse the order if the delivery time exceeds your expectations and you will be entitled to a full refund. For more information about refunds and returns policy kindly check Section 8. of these Terms and Conditions.

6. Claiming breakages or lost item(s)

6.1. In the case of a lost parcel or damaged item, you may open a claim for goods lost in transit by notifying us on info@vallettaglass.com. To make a claim for either lost or damaged item(s) you must have accepted the insurance fee when placing your order. We will open the case with our local courier Malta Post and you will receive all the necessary information via email. Kindly follow the procedure below for claiming receipt of damaged goods:

6.1.1. Client shall fill in adequately an official form issued by their local delivery service provider.

6.1.2. Client shall send an email to info@vallettaglass.com and attach a copy of the above mentioned form and photos showing the damaged products.

6.1.3. Client must inform us within three days time of receipt of parcel.

6.1.4. Valletta Glass will send all client’s documents to Malta Post and insurer and follow the claim procedure and conclusion.

6.2. Valletta Glass will only ship a replacement item at no extra cost only when the claim for lost/damaged item(s) has been settled. Insurance cover is only for products identical to the ones ordered. In some cases Valletta Glass may reproduce the item and we shall inform you immediately.

6.3. Kindly note that in the case of a lost and/or damaged item Valletta Glass will not issue a refund, but a replacement.

6.4. Client may opt for an alternative product of a higher value while covering the delivery fee and the difference for replacement item value. This shall be settled prior to shipping.

7. Methods of payment

7.1. We accept secure payments via Paypal and all payments are accepted in EUROS (€) only. Payments by cash are only accepted at our factory in Ta’ Qali or any of our outlets. Wire transfers can be made in certain cases of custom made products and you will be informed about the procedure accordingly.

7.2. Valletta Glass is not accountable for accuracy of currency conversion shown on our website. The customer is the sole responsible for checking the conversion rates in the case he/she decides to use a payment card with a foreign currency denominated account. This account will be still charged in EUROS (€) at the applied conversion rate.

7.3. By requesting a custom made product, you expressly authorize Valletta Glass to transmit or obtain information about you from third parties, including but not limited to, your bank details, your debit or credit card, validation of credit card, authentication of identity, authorization of individual purchase transactions.

8. Returns and refunds policy

8.1. Valletta Glass will issue a full refund on the product(s) purchased if you are not completely satisfied with your order. Your satisfaction is valuable to us and therefore, we will happily accept returns in their original state within 30 days of purchase. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it.

8.2. Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you, will also be accepted for return 30 days from the date of purchase. A full refund will be issued on the product price when placing the order and on the original shipping fees.

8.3. Shipping fees or any other costs that may arise for returning an item will be borne by the customer. Original shipping fees are not refundable. 8.4. Refunds will be made through the same method as the customer’s purchase payment method, through Paypal or through a wire transfer.

8.4. Refunds will be made through the same method as the customer’s purchase payment method, through Paypal or through a wire transfer.

8.5. Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. To return your product, you should mail your parcel to: Valletta Glass, Long Hut One, Ta’Qali, Crafts Village, ATD 4000, Malta, Europe.

9. Pricing policy and duties

9.1. All prices for each product and all quotations for custom made products are inclusive of VAT at the Maltese rate of 18%.

9.2. In the event of an error in pricing information or a product is listed at an incorrect price due to typographical error, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We will contact you in the case of an error in price and you will have the option to reconfirm your order at the correct price or cancel the order. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, our store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

9.3. Valletta Glass strives to guarantee that all products offered on our online store are available at the same price in our stores and factory (Ta’ Qali, Valletta, Mdina, and Bugibba). However, we do not deny the possibility of a pricing error of a product on our online store or in one of our outlets; or that we might offer additional discounts for online purchases on www.vallettaglass.com that may not apply in stores, or vice versa.

9.4. Any products on sale found on our website and/or in our stores may be subject to availability.

9.5. While we make every effort to make sure that shipping charges are correct when placing your order, we reserve the right to add an extra cost on the parcel,if necessary, due to packaging costs. This can only be determined on the final packaging since each product’s weight may vary slightly. We will inform you prior to dispatch whether there will be an extra shipping charge or whether we have to issue a refund.

10. Privacy and registration

10.1. We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, billing and shipping address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect information using advanced encryption techniques and firewall technology.

10.2. When entering any of our contests or prize drawings, you provide your name, email address, and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Valletta Glass website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

10.3. We use “cookies” to keep track of your current shopping session in order to personalize your experience and so that you may retrieve your shopping cart at any time.

10.4. Other websites accessible through our website have their own privacy policies and data collection practices. Please consult each website’s privacy policy before proceeding with further action. Our Store is not responsible for the actions of third parties.

10.5. Your data will not be shared with any other third parties for any purposes.

11. Links and content

11.1. This website may contain links to other websites operated by third parties. Valletta Glass has no control over and accepts no responsibility with regards to the material found on any website that the customer may access. 11.2. Valletta Glass reserves the right to edit, reject or remove any content that may be restricted by these Terms and Conditions on our website. We reserve the right to limit, suspend or terminate your access on any service of our website at any time, without prior notice, for no specific reason, and without liability.

12. Complaints and observations procedure

12.1. Kindly contact us on info@vallettaglass.com for any further comments and observations. We will be pleased to help you in any matter and resolve any complaint as promptly as possible.

DISCLAIMER

While every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing, we reserve the right to amend these details as, and when required. All glass products are hand-crafted one item at a time. Items purchased may vary slightly from the photos illustrated on the website. Even though our highly skilled artisans, the Masters of glass making craft, do every effort to create the best possible replicas, slight variation in colour, shape and dimensions may occur and this should not be interpreted as a flaw. Each product is handmade and therefore each and every piece is unique in its own way.