A customer brings in a computer for a simple, simple request. He purchased Norton Internet Security 2012, it didn't install correctly, & he would like it removed. After taking the customers information, logging it into the system, & creating a ticket, I connect his machine & fire it up. It immediately throws a BSOD, again in safe...

Along my adventures of cleaning up virus infected machines, I often times run into an issue that makes the customer very very angry with me. The issue being that I said the turnaround time is usually...

I've seen it all, but the worst yet has to be one of my 1st laptop repairs. The top half was severed from the bottom half. Everything was damaged, the hinges, the cables.. It's like the convertible of laptops!