Updated: Singapore Airlines’ website faced temporary glitch

Zafar Anjum |
Feb. 22, 2012

The website of the airlines experienced a temporary caching issue on the evening of 17 February but no unauthorised transactions took place, said an official source.

In response to the news Krisflyer member gets 'online shock', Singapore Airlines (SIA) has explained to this publication that their website experienced a temporary issue which resulted in some unsavoury experience for some of its KrisFlyer members.

A Singapore-based user of Singapore Airlines' (SIA) membership programme, Krisflyer, had got 'online shock' when he logged onto his Krisflyer account last week. Raymond Liow wrote on Tuesday (21 February) in the Forum of the daily, The Straits Times, that when he logged onto his account on the airlines' website, he could read the full profile of another member.

"Our website experienced a temporary issue on the evening of 17 February, which resulted in some KrisFlyer members being shown pages from previous sessions of other members," Singapore Airlines vice president public affairs Nicholas Ionides told Computerworld Singapore.

"No unauthorised transactions took place," he clarified. "We sincerely apologise for this serious malfunction and acknowledge that it should not have occurred."

"The root cause was determined and the issue was resolved within four hours," he said.

"We take customer data privacy very seriously and assure our customers that steps have been taken to ensure that such an incident will not happen again," he added.