The IT Support Engineer will be responsible for my client's Level 1 operations support and will be the first point of contact for all issues affecting the production environment. Interacting with both internal and external customers, Level 1 Support manage and respond to all incoming helpdesk support requests. The desired candidate is detail oriented with strong troubleshooting and communication skills as well as demonstrated excellence in high volume/high pressure situations.

Key responsibilities

* Service desk - call logging, tracking, resolution and metrics of helpdesk. * Ownership of issues to resolution with both internal and external suppliers. * Ensures that requests for assistance are responded to in a timely manner. * Administration & configuration for all user accounts for all staff on boarding and off boarding to include active directory, email and all requested applications. * Troubleshooting network connectivity issues LAN/WAN and WIFI. * Takes responsibility for projects as assigned i.e. timelines and deliverables. * Day to day management of the helpdesk - dealing with cases from inception to completion. * To provide detailed reports on all user accounts, roles & rights when required.

Requirements

* Comfortable working with Microsoft Office inc 365 and Active Directory * Good working knowledge of laptop and desktop hardware * Basic knowledge of TCP/IP networking and understanding of switching and firewalls * Office365 administration experience is a bonus * At least 1-year experience within an IT Support role * Relevant degree or relevant qualifications/experience in IT * The ability to work effectively as part of a team, to multitask and to prioritise work * Demonstrated flexibility and motivational skills * Strong organisational skills, the ability to manage diverse and competing priorities * Excellent verbal and written communication skills

Not ready to apply just yet? Call or email Emma on 0867838584 or for more information!!