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Department/UnitSummary

Vanderbilt LifeFlight is the critical care air medical transport service of Vanderbilt University Medical Center and the Monroe Carell Jr. Children's Hospital at Vanderbilt since 1984. LifeFlight operates as a community asset and will transport to any appropriate hospital.

LifeFlight's Officeof Emergency Communications is made up of a team of licensed EMTs andParamedics that serve as a Regional Medical Communications Center (RMCC) forMiddle Tennessee, as well as communications for the Monroe Carell Jr.Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances,Vanderbilt LifeFlight's ground EMS andEvent Medicine ambulances

JOB CODE INFORMATION:

Job Code: 5763

Job Stream Description: Support/Technical

JOB SUMMARY:

Performs emergency communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.

Understands the operations and applications of all communication equipment.

Communicates information and emergency notification to customers in an efficient, concise and courteous manner.

Demonstrates the knowledge and understanding of Emergency Response procedures.

Maintains competency per regulatory and accreditation compliance.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

LISTENING (NOVICE): - Demonstrates the fundamental techniques of listening, including paying complete attention, avoiding interrupting speakers, seeking clarification when necessary, and acknowledging that the message has been received, if appropriate. Is sensitive to speakers and understands the need to interpret nonverbal signs, such as body language, and inflection. Makes an effort to fully clarify information. Avoids emotional responses and reactions.

DECISION MAKING (FUNDAMENTAL AWARENESS): - Demonstrates the ability to make basic decisions impacting areas of direct responsibility. Anticipates the consequences of actions, makes plans to deal with them effectively, and implements those plans. Analyzes situations systematically to determine causes and consequences.

CHANGE MANAGEMENT (FUNDAMENTAL AWARENESS): - Has a working knowledge of the technical tools required to analyze changes. Able to communicate with vendors, customers and management in describing problems, resolutions and scheduled changes affecting business processes.

CORE ACCOUNTABILITIES:

Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.

Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.

Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S2):

Develops Self and Others: Continuously improves own skills by identifying development opportunities.

Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces

Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.