If you are a user of our products or services

If you think that your information is not being used for the purpose for which you have provided it to TomTom or if you have questions or requests, you can contact TomTom by going to http://tomtom.com/support

You can also write to:
TomTom International B.V.
Corporate Security & Privacy
De Ruijterkade 154
1011 AC Amsterdam
The Netherlands

If you think that other recipients external to TomTom are not using your information for the purpose for which you have provided it to them, please contact those other recipients.

If you are a government body or law enforcement authority

If needed, we will supply you with specific electronic contact details.

Emailing us

When you use email to communicate with TomTom and its staff using an @tomtom.com email address, you will exchange personal data. This includes the email addresses used, the content of the messages you send or receive and metadata related to the email exchange. TomTom retains email data as long as the email box exists that is associated with the @tomtom.com email address. Our staff will sometimes retain email exchanges or parts thereof for record keeping or archiving purposes. TomTom deletes the email box of a TomTom staff member within 3 months after termination of employment. TomTom staff can also delete individual email messages in their email box. Separate from this, TomTom retains a copy of all email messages for the establishment, exercise or defence of legal claims for at least 15 years.

Instant messaging us

When you use instant messaging, direct messages, chat or similar methods to contact TomTom and its staff, you will exchange personal data. This includes on-line identifiers specific to the tool or service used, the content of the conversation and metadata related to the exchange. Our staff will sometimes retain conversations or parts thereof for record keeping or archiving purposes. Separate from this, if there is a specific need to do so, TomTom may retain a copy of conversation content and metadata for the establishment, exercise or defence of legal claims for at least 15 years.

Calling us

When you call TomTom we will sometimes record the conversation either for staff education and instruction purposes or to record details related to sales transactions. In cases where we record calls, you will be notified in advance and you will be offered the possibility to opt-out. However if you opt-out, depending on circumstances, we may not be able to serve you. We will explain that to you in those applicable circumstances. TomTom keeps recordings for a maximum period of 3 months for instruction purposes. We keep recordings that relate to sales transactions for a period of up to 10 years.

Visiting us

When you visit TomTom, we will note the time and date of your visit, your name, the company or organisation you represent, an email address, a phone number, and who you are visiting in TomTom. We will use the information you provide only in the context of your visit, which includes security and safety purposes. Visitor and visit data is deleted three months after your visit.