Programme Manager

- Play a vital role in a young, innovation-focused education company?- Make a difference to the lives of thousands of people around the world?- Manage programmes from set up to delivery to completion?- Be part of a small team working closely with learners, teachers and customers?

This Brighton based language training company uses digital technology to make a difference to the lives of thousands of people around the world by teaching them critical language skills.

They are looking for a dynamic, organised individual who can manage their programmes, look after their customers and make a lasting contribution to a fast-growing, innovative company. Clients include multiple NHS Trusts, recruitment companies and the largest medical university in Russia!

They offer a competitive salary with plenty of reward for success, flexible working hours, the freedom to work from home from time to time, a company laptop, mobile phone, and on-going training. You will be based at the Sussex Innovation Centre on the Sussex University campus.

You will be:

- Communicating with learners around the world, giving them access to new courses and keeping in touch with them during their time with the company- Assigning trainers to programmes and supporting them operationally to deliver great courses - Managing course set up and logistics, from needs analysis to ordering materials to scheduling lessons- Organising progress assessments and feedback so you know if the programmes are working and helping implement changes where necessary - Managing client reporting across a full course cycle to include attendance, online course uptake, assessment results, feedback, issues and associated actions- Analysing data trends and proactively engaging with existing clients to quickly raise any potential issues that might affect training results- Working with the Academic Team to suggest course types, products and training methodologies to clients- Setting up virtual classroom training and making sure learners get the most out of a new learning environment- Attending occasional meetings with clients to discuss the operational aspects of training programmes

You will be joining at an exciting part of the company's development as they launch multiple new online products in the next 6 months. As part of this, you will take ownership of the processes and systems outlined, driving change and improvement where needed.

What skills do you need?

- Ability to manage and prioritise workloads in a demanding environment- Fantastic attention to detail- Ability to analyse trends and patterns and pro-actively respond to them - Understanding of database management and fluency with Microsoft Office Suite - Excellent verbal and written communication skills- A quick learner, able to analyse and learn from experience- Educated to degree level