If you are not entirely satisfied with your purchase, or if you having problem with the items you received, we are here to help you solve it.

Return Policy

To be eligible for return, if the item received by customer was already damaged before it used by customer, received wrong item or malfunction item kindly return with original goods packaging and the return content must be complete without missing any single item as you received it.

You have 7 calendar days to request return any item from the date you received, if you having an issue above with the items you received.

Your item needs to have the receipt or proof of purchase.

Strictly non-returnable if the goods received by customer are not satisfied after the goods have been used.

Refund Policy

Strictly non-refundable, can only do replacement with same item or other product with same or higher value. If same product runs out, other product with same or higher value will be replaced and buyer shall pay the difference.

"Refund will not be paid if the goods received from customers are not in good condition or the goods have been used."

Replaceable, will be no charge for replacement item shipping fees, if merchant issue wrong item color, wrong size or wrong product. Please contact the merchant immediately with 24 hours after received the goods by snapping some photos to report all the damage goods at the same time. Any compliant exceed the said 48 hours (time will base on the sign as received from the consignment or courier noted) replacement, arrangement or process will be taken.

Warranty Policy

After Sale Service Aone Plus warranty policy is in accordance with the terms and conditions of its respective suppliers. Aone Plus will provide 1st year warranty service for delivery to (and from) the manufacturer’s Service Centre.

All products with warranty period over one year can be sent by Aone Plus to (and from) the manufacturer’s Service Centre at the customer’s expense after 1st year from date of purchase. All courier charges for sending and returning product for exchange or warranty purposes from customer will be borne by customer except if we send the wrong or defective product to you.

In the event if the defective items are sent in after 1st year of warranty period, sending back the repaired item to customer will be at customer's expense. However, customer in Klang Valley can also walk-in to any of our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets are located at:-

Seller Information

Thanks for shopping at our storeIf you are not entirely satisfied with your purchase, or if you having problem with the items you received, we are here to help you solve it.

Return PolicyTo be eligible for return, if the item received by customer was already damaged before it used by customer, received wrong item or malfunction item kindly return with original goods packaging and the return content must be complete without missing any single item as you received it.

You have 7 calendar days to request return any item from the date you received, if you having an issue above with the items you received.

Your item needs to have the receipt or proof of purchase.

Strictly non-returnable if the goods received by customer are not satisfied after the goods have been used.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.