I have to begin this month with a tale of woe. On the 12th August my laptop crashed irrevocably and although a computer repair service managed to salvage most of my data, I am still having serious problems. One of the most serious concerns my newsletters. I have been using something called High Impact Emails 5 for the design and layout, which sends the completed newsletter to MailChimp, my mailing service, which then sends it out to you.