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After receiving your order you will have three – (3) days to contact SHUMAKERS SKI & SNOWBOARD by email at shumakersweb@comcast.net if you intend to return your purchase. We will provide you with a Return Authorization (RA) number to be clearly written on the outside of the box (no packages will be accepted without an RA number). You will have seven (7) days to have the returns delivered to SHUMAKERS SKI & SNOWBOARD after contacting SHUMAKERS SKI & SNOWBOARD of your intention to return any or all of the merchandise. SHUMAKERS SKI & SNOWBOARD will not accept any returns of products that have been used, skis and snowboards that have been drilled or mounted. There is a 10% restocking fee on all returns and you are responsible for all shipping fees associated with returned items. All items must be in their original condition and packaging - all tags must still be attached!