Bearmach is a Ready Business

For the world’s largest independent Land Rover parts and accessories distributor, Being Ready means integrating fixed and mobile communications to support growth in the UK and overseas.

Bearmach has won a hard-earned reputation as a supplier of reasonably-priced, quality components for Land Rover vehicles and sells them in over 130 countries, including several national governments.

Success has meant rapid growth, with Bearmach’s telecoms system struggling to keep up with the increasing volume of enquiries. Having also experienced two floods in recent times, it needed a system that included business continuity measures. One Net Business was chosen, integrating fixed phones and mobiles in a flexible and scalable solution.

Bearmach saw an immediate positive effect in customer satisfaction and employee collaboration. Information is easily shared between teams and customer enquiries are now answered faster than before. And our network infrastructure and scale means Bearmach can keep its business running in conditions that would have previously shut it down.

“Vodafone made a real effort to understand our business and took time to get to know us as people. We spent time with members of the Vodafone team – it was very impressive.”Julian Burgess, Finance Director, Bearmach

Improved customer communications

Integrated fixed phones and mobiles has given Bearmach more flexibility than before, ensuring that employees are contactable at all times, especially in locations where mobile is the main point of contact.