@peteywahoo Hi again, I just wanted to ask, is your model specifically HTC One (M7), or maybe (M9)? We've been trying to get some of these malfunctioning phones physically to be able to replicate and correct the mistake, but they don't seem to be available. Thank you very much.

EDIT: We just got a second-handed HTC One (M7) and managed to replicate the bug mentioned above + some more errors that only occur on this specific device. We will figure out the best solution and let you know.

For now, a temporary solution is to use the web version in one of these browsers: UC Browser, Samsung Internet, or Firefox.