Communicating changes in the pension plan is not merely a courtesy, it is a regulatory requirement. Recently, the Government Accountability Office noted that plan participants need to receive more and better information, specifically in regards to lump sum payouts, but the issue applies to all aspects of the de-risking process. These communications experts will describe:

The communications regulatory requirements

Explaining the facts without overwhelming participants – how much information is too much?

Getting the timing right – at which points is communication necessary or helpful?

Choosing the right channels – how do participants expect to receive information?