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Reviews

The Review Score of 7.8 (maximum of 10) for Stainsbridge House is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Stainsbridge House in Google's Search Results - more info

b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Click to show a breakdown of the Review Score

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

The 5 points available are broken down as follows:

4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

The 3.109 Points relating to the number of positive Reviews for Stainsbridge House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

Review submitted from a Postal Card by Brenda L
(Sister of Resident)
on Friday 15 September 2017.
Relates to September 2017.

My brother has been a resident for two and a half years.
He was made welcome and comfortable from the beginning and always said how kind and caring the staff are.
He stayed for a week and was happy to move in the room straight away.
He was impressed with the cleanliness of the room, enjoyed the quality and variety of the meals and always remarked how kind all the staff were.
Since the deterioration of his dementia, I am impressed with his constant care.

How likely would you be to recommend Stainsbridge House? Extremely Likely

Review submitted from a Postal Card by C P
(Daughter of Resident)
on Monday 24 October 2016.
Relates to October 2016.

My mother suffers from dementia. She has a replaced hip but is unable to walk more than a step or two without full support. She has always been treated with great respect, care and kindness. I am particularly grateful to the understanding staff and especially the manager of this home when my mother became ill and was hospitalised for a few days. They welcomed her back very quickly and even though she requires more help and care now, she has been encouraged and loved and is still smiling and feisty.

How likely would you be to recommend Stainsbridge House? Extremely Likely

Review submitted from a Website Submission by Mary S
(Friend of Resident)
on Tuesday 6 September 2016.
Relates to September 2016.

Excellent food and staff. The home is always clean and it feels more like a hotel than a care home. The owner is friendly, polite and responsible. The members of the staff are caring and polite. The activities are excellent. Beautiful garden! If I had Dementia I wouldn't mind living there.

How likely would you be to recommend Stainsbridge House? Extremely Likely

Review submitted from a Website Submission by Liz B
(Daughter of Resident)
on Saturday 6 February 2016.
Relates to February 2016.

Just want to say a big thank you to Stainsbridge staff - you do a wonderful job of caring for my mum. You are patient, caring and efficient. I've met many of the staff and all of you have been great with mum. I was particularly impressed with what you did to get her out of hospital after her fractured hip. Mum seems pretty content when I see her, particularly recently. I know that she can be quite a handful at times - feisty and combative! But you cope with all that. She certainly seems to enjoy the food. She gets great hair-dos. She clearly enjoys the sweetie trolley. All in all, I get the impression of a very well run/managed place, with great staff. So glad to have mum somewhere where she seems content and is so well looked after. THANK YOU!

How likely would you be to recommend Stainsbridge House? Extremely Likely

Average Rating:

4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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