TERMS

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Beautiful Alleppey Tours’ relationship with you in relation to this website.

The term Beautiful Alleppey Tours refers to the owner of the website whose registered office is 10/841E, Mullappally Building, Near Pallathuruthy Bridge, Alleppey 688003. Our company registration number is S1 – 323/29/2017-18. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material, which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Beautiful Alleppey Tours’ prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Houseboat Terms & Conditions

Check – in :12:00 Noon

Check – out 09:00 AM

You must inform us if in case your arrival is late. We will not hold the Houseboat if you have not reported us at least by 2:00 PM on the check-in date through the email or the phone numbers provided. There will not be any refund in this case.

A/C will function only from 09:00 PM to 06:00 AM only in the bedroom in normal cases. In Premium, and above A/C can be used whenever required. For Premium Houseboat the A/C will be operational in bedrooms only. If the allocated Premium Houseboat is with A/C dining at a time the A/C works either in the bedroom or in dining. For bigger houseboats such as four to ten bedrooms houseboat with A/C conference hall and your booking is Deluxe/Super Deluxe, the A/C will be operational in Bedrooms only. In any circumstances, the A/C will not operate in the hall. If it is Premium booking, at a time A/C will operate in Bedrooms or in Hall. Both A/C in Bedrooms and Hall will not work together.

The Air Condition in the houseboat will not cool suddenly like in home and hotels. It will take 30 minutes to 01 hours to be in full power. The breakdown of the A/C may also happen due to the power cuts / Generator breakdown. If the A/C breakdown is for more than 4 hours, the charge of the A/C will refund.

The boat will anchor from 05:30 PM till 08:00 AM. Special dishes can be arranged subject to availability against direct payment, All check in & check out will be done as per the time mentioned above.

The guest must go to the bedroom by 10 PM. It is not allowed to be outside after 10 PM.

Early arrival is subject to availability. For a guaranteed early check-in, reservation needs to be made starting from the night before. Late check-outs are available on request but are subject to availability/payment. We can always make a request for an early check-in or a late checkout if required, but we do not guarantee it, which is entirely dependent on the houseboat policies, time of the year and the availability of the room.

There is some rare chance of Machinery Breakdown while cruising. In that case, we will change the Houseboat with other of Same Category and Quality that depends upon the availability.

Houseboat Timings for multiple Day/Nights

Day: 01

Start time: 12:00 Noon

Lunch Break: 1 Hour (1:30 PM to 2:30 PM)

Night halt time: 05:30 PM

Day: 02

Start time: Between 10:30 AM to 11:00 AM

Check out: 05:00 PM (if not continuing to the 3rd day.)

Night halt time: 05:30 PM

Day: 03

Check out: 09:00 AM (if not continuing.)

Same as Day 02 (if continuing for 4th day)

Child policy: (For Tour Packages)

Children below 05 years will be accommodated on complimentary basis without an extra bed and food sharing with parents. Children between 05 – 12 years subject to a maximum of two per Room sharing with parents. Only one person above 12 years will be allowed in a double sharing room.

Other Information

The illustrated Images in website/email are for indication purpose only. The Houseboat will be allotting depends upon the availability and turn.

We provide only good quality service Houseboats. Every effort has been made to ensure that the information on this site/email is accurate.

The houseboat has an open cruise area; the entire constructions are with natural leaves, Coir, Bamboo and Wooden furniture.

Mosquitoes and flies (insects) in the backwaters is a natural partner to the human beings. The presence of mosquitoes, flies, small insects cannot be 100% eliminated as excessive usage of poison gasses, sprays will be hazardous for the guests and the crew, but a permitted servicing and usage is done to reduce the presence of the flies and insects to the lowest.

The AC facilities in Houseboat are on Generator supply at day time for Premium and above category and do not have the efficiency of a unit running on direct electricity. For night time the A/C works on direct electricity, but the voltage will be less between 8 PM to 10 PM due to the heavy load used by all the houseboats parked and the houses around that area. So the cooling will be less at that time. Please understand the limitations. Also, the turbo cooling and below 22 degrees cooling like normal household and hotel AC is not possible on houseboats and is same for all irrespective of category. Frequent opening of doors of the rooms running AC will increase the room temperature. If in case the AC is not working, the difference in AC and Non AC charges will be refunded.

We do not block any particular Houseboat without an advance payment. For that, we’ll provide the houseboat which is available at the time.

We will not encourage any type of discussion/arguments on the rates agreed.

NB: If your budget is less we can arrange Budget/Standard Houseboats from the third party which is not maintaining by Beautiful Alleppey Houseboats. In that case, we are not responsible for any kind of Quality and Service issue.

Important notice:

It is possible to cover most of the sightseeing places if you check in to the Houseboat at the right time. The cursing route will change upon the late check-in and is not possible to cover all important places.

Payments:

For the services contracted, at least, 50% advance payment must be made to hold the booking on a confirmed basis and the balance amount can be paid before commencement of the tour. We hold the right to decide on the amount to be paid in advance, based on the nature of the services and the time left for the commencement of the services. Apart from the aforesaid conditions, in some cases including hotel or resort bookings during the peak tourist season (X-Mas, New Year), full payment must be made in advance.

Payment Options:

Payment can be made by Credit Card/Debit Card through PayU money for cards issued in India and PayPal for cards issued outside India, by Bank Transfer, Cash payment to our offices or by Demand Draft / Cheque, Western Union Money Transfer. All payments are required to be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by an intermediary bank) must be strictly borne by the payer.

Rights to amend the itinerary if required:

Tour once commenced will strictly adhere to the finalized itinerary. In the case of unforeseen events and circumstances well beyond our control, we reserve the right to change all or parts of the itinerary for the safety and wellbeing of our esteemed passengers.

Policy Regarding Cancellation / No Show / Early Departure:

In the case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s whatsoever, we must be intimated in writing. Cancellation charges will be effective from the date of receipt of your letter. The cancellation charges are appended herewith:

Normal advance amount: 50% of the tour/service cost.

60 days & prior to arrival – 10% of the tour/service cost

59 days to 30 days prior to arrival – 10% of the tour/service cost

29 days to 10 days prior to arrival – 25% of the tour/service cost

09 days to 06 days prior to arrival – 50% of the tour/service cost

05 days & less, prior to arrival or no show – NO REFUND

No refund for the cancellation done after the tour/service starts or partially used.

GST will be extra.

The Check in time in the houseboat for the overnight stay is between 11:30 Am and 12:00 Noon and day cruise at 11:00 Am You must inform us if there is any delay/late in reaching the boarding point for check in at the mentioned time. If you do not inform us about the late arrival, we have the right to cancel the booking after 01:00 PM without providing the refund.

If you have done the booking with the full payment, your booking remains uncancelled even if there is no intimation.

Please note – Irrespective of the aforesaid cancellations slabs, in the case of cancellation of tour services after making the booking – a minimum INR 500 or 10% service charge would also be applicable.

Refund:

With regards to the refund of unused/unutilized services (which are paid for and canceled in advance), the refund amount would be worked out on the basis of the cancellation policy as mentioned above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take approximately 2 – 4 weeks to complete, due to banking procedures involved. If the refund is made to the credit card account or to the Bank account, the bank charges would be deducted from the refund amount.

Itineraries

All itineraries in the site are sample itineraries, intended to give you a general idea of the likely trip schedule. Several factors including the weather, wind conditions, the physical ability of the participants, etc., may dictate itinerary changes either before the tour commencement or while on the trail. We reserve the right to change, without notice, any schedule in the interest of the trip participants’ safety, comfort & general well being.

We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, the breakdown of machinery or equipment, the breakdown of transport, weather, sickness, landslides, political closures or any other untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown of machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes well beyond our control.

We do not have any insurance policy to cover the expenses for accident, sickness, loss due to theft, or any other reasons. Travelers from abroad are advised to seek such insurance arrangements in their home country. All luggage & personal property/s are at the client’s risk at all times.

Passports & Visas

Travel to India from overseas countries, except for the citizen of Nepal & Bhutan, one needs a 6-month valid passport and a valid Visa. Kindly note that the processing fee involved for Passport and Visa are not included in the tour cost.

Health

Any person who has a contagious disease is forbidden to travel; any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.