Go4customer Blog

Small businesses look for various measures to augment their services. In today’s globalized era, a business attains success when it pays emphasis on immediate response and timely results to customer queries. Customer satisfaction is very import... Read more>>

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it is essential to focus on the core activities well.... Read more>>

Call centers are quite vulnerable to security threats and the increasing security breaches have led to several miss-happenings for the call centers in recent times. Customer data is of utmost importance to the business and losing the same is a dreadf... Read more>>

In today's revolutionized era, the market is booming day by day and to remain competitive, it is essential to offer quality services/products in the budget. Call center India knows the importance of customer satisfaction, 24X7-business service, e... Read more>>

Cloud-based call centers are the next generation. Heard this before?
Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider owns and operates call center processes. A cloud-base... Read more>>

Outsourcing call center services, there are various do’s and don’ts that companies may not be aware of. However, many organizations do have this question regarding the potential necessities to keep in mind with things to avoid! Well, talk... Read more>>

In the past few years, we have seen many changes in the call center services, where the alterations are said to become better and modernize in the time to come. Nowadays, call center outsourcing has cloud communication and remote agents on the forefr... Read more>>

The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better and trustworthy attitude. As a customer who wants her/his business... Read more>>

Customers have been riding the success wagon for businesses from more than a decade now. With digitalization ferociously tapping every possible medium for businesses, customers experience holds more significance than ever. As per a research, customer... Read more>>

“Look at market fluctuations as your friend rather than your enemy; profit from folly rather than participate in it”
Warren Buffett
The fate of any business depends on how successful is its adoption with the rapid changes going on i... Read more>>

The battle in this ever growing software industry is endless. You actually need to decide whether you should mind your own business or actually get in the rat race to stay ahead of your peers and the new companies invading. The dilemma doesn’t ... Read more>>

Business owners have never brainstorm more to find an effective strategy than now. Customers have raised their expectations owing to the emerging presence of technology, which is bothering businesses to the core. There is a tough race to satiate cust... Read more>>

Every company is in search of the right candidate to grow its business financially as well as competitively. There are several candidates who want to get enrolled in a company that satisfies their needs and career growth. However, finding the right c... Read more>>

For every contact center, it is quite important to measure customer satisfaction (CSAT) as often as possible. This will help them evaluate how specific customer support services have helped them meet a customer’s expectation. More importantly, ... Read more>>

Out of all the functions that organizations outsource to outside experts, customer service is undeniably the most crucial one as it can play significant roles in shaping prospects of businesses. In the highly competitive, uncertain, and dynamic busin... Read more>>

Ever since the business world came into existence, organizations have been incorporating and implementing customer service strategies depending upon the nature of business, socio-economic stature of target audience, and dynamic business influencers.&... Read more>>

Who does not know the significance of customer service functions in business? No power in this universe can guarantee success to an organization which fails to offer convenient provisions for the support of its customers. Considering the ... Read more>>

Which organization does not aspire to achieve organizational growth? Organizations try innovative business strategies; concentrate on short term and long terms goals; and focus on core areas; yet, how many of those have actually been able to re... Read more>>

Organizations deploy strategies and create business models to cater to customer needs and requirements. These strategies should help enhance service and support provision. Maintaining quality and effectiveness in customer support is empirical, as it ... Read more>>

Organizations and multinational corporations have adopted several practices in order to cater better to the needs and requirements of the customers and provide them effective support. Owing to this need to maintain an impressive reputation in the com... Read more>>

Organizations that transfer their call center operations to an external vendor, or set up their call center establishments, have grown in the commercial and industrial sectors by leaps and bounds. Outsourcing, the process of transferring certain task... Read more>>

In a highly competitive landscape where businesses vie for prospective clients; customer satisfaction is reckoned as a key differentiator. Do you know that businesses that thrive well in cut-throat environment are the ones that make customer satisfac... Read more>>

Knowledge is vast in the fascinating world and some of the information is useful and some just useless. It is important to identify the difference between both and practice tactically. To stay ahead in the race and abreast of changes, proper and care... Read more>>

Outsourcing services plays a vital role in rapidly changing global economy today despite the fact that it was completely new and nearly unnoticed concept ten years ago.
According to the survey conducted by key research firm Gartner in August 2013,... Read more>>

Call centers provide proven solutions to several organizations. Lead generation is one of the hyped solutions being offered by the call centers across the globe. Many organizations are still in the dark regarding this call center service. Let’s... Read more>>

The significance of helpdesk outsourcing in the economy has grown vastly over the years with industries of different verticals readily outsource their non-core functions to give more emphasis on core competencies. This paves the way for helpdesk outs... Read more>>

Call centers can and should utilize substantial resources to inbound and outbound operations; not just for telemarketing or recommending solutions to problems but also for customer service and appointment scheduling. In fact, both inbound and outboun... Read more>>

Teleshopping has gained popularity over the past few years. This is a result of the fast paced life we are living in. We feel reluctant to visit a store and place our orders. Most businesses use website, television or a radio advertisement for promot... Read more>>

We all know that India has become one of the hubs where businesses can get the best quality call center services at affordable prices. In India there are several organizations that offer the best customer care services along with the best technical h... Read more>>

It is one of the major questions in every body's mind that why businesses require call center services for handling the customers. The answer is big enterprises and the medium scale businesses can't afford of investing time to their customers... Read more>>

These days, businesses can't rely on internal people for promoting the products and services. Businesses need to take professional assistance from the experts and thus organizations contact call center in India. In India there are several call ce... Read more>>

"Outsourcing" is a big word in the corporate world; it is one kind of service for the betterment of business and growth. Outsourcing is one planned service given by some experts to other organizations for their economic growth and success. Well, desc... Read more>>

High expenditure is the main reason why enterprises hire call center services. It is not practicable for the large scale businesses to hire numbers of resources. The companies are also not in the mood to set up different departments for reviewing cus... Read more>>

The best part about call centers is that these are the complete support system for the organizations. The professionals are trained experts who serve the organizations with utmost care and conviction. They handle the customers of the clients and prea... Read more>>

It is difficult for the organizations to handle lot many clients. They require managed services and solutions to guide their customers and to provide them with right information. Business Process Outsourcing organizations offer an array of services a... Read more>>

Call centers run two major processes and these are respectively inbound and outbound. These two processes offer an array of services to the businesses who hire support from the business process outsourcing units. This blog deals with one of the promi... Read more>>

There is no denial of the fact that the traditional ways of performing outsourcing tasks are quickly running out. The most probable reason for the same is the ever-changing customer behavior. In order to live up to their expectations and increa... Read more>>

Knowledge process outsourcing (KPO) is a new wave in the global outsourcing arena, which is tapping on the potential of business process outsourcing (BPO) and information technology outsourcing models.
Organizations that view outsourcing industry ... Read more>>

Business process outsourcing is no longer regarded as a new concept. The companies have been, for many years, outsourcing their non-core business functions, such as customer support, billing, and other IT-related processes, to third-party service pro... Read more>>

Global business houses flock towards call centers in India to leverage their streamlined service offerings. By hiring such contact centers, employees within a firm no longer have to carry out mundane tasks. Besides, non-core business activities are h... Read more>>

Undoubtedly, business process outsourcing is the most talked about topic today. In the current business environment, all-sized businesses are striving to improve their market presence by building a better brand image in the mind of consumers while tr... Read more>>

Today’s business trend is quite reverse – power shifting from companies to customers. In fact, the trajectory of this trend continues to move forward. Technology may be the primary contributor for the transformation. Of late, there are mu... Read more>>

The outsourcing industry is experiencing momentous changes in terms of business model and the underlying technology deployed by the service providers. Moreover, the ability to access online applications has improved the flexibility of employees worki... Read more>>

In any evaluation model, target result is always a heavyweight factor. This palpable query is in reality the root cause of numerous problems which arise within BPO service evaluation processes.
Basically, a provider is a stakeholder who possesses ... Read more>>

India, a third world country is one of the hubs for outsourcing services to other territories. Here in India, there are several organizations that offer call center services to different clients or businesses or other organizations. A call center in ... Read more>>

Outbound call center services are a boon to the business world today. They allow business owners and mid-sized firms to save vital time as well as conserve upon their assets. Such value-based services increase the revenues and ultimately lead to a bo... Read more>>

A call center undeniably provides a platform to establish a communication channel of relationship between a company and customer. Simply put, the call center mainly handles customers' complaints and provides solutions to their problems. It is, ho... Read more>>

Outsourcing is the latest buzz in the market. The businesses that are rendering services and products to customers are surely not interested in managing the queries, so that is when they hire an outsourcing company. The work once outsourced to a call... Read more>>

Business Process outsourcing (BPO) means allocation of work to a different company. Starting today, practically everyone knows what outsourcing is?
However, do they actually understand the advantages? Here I would discuss some benefits and facts.
... Read more>>

Call center services in India have moved onto quality resource generation for the organizations, where resources consist majorly of sales initiatives or after -sales servicing. However, over the last decade, it has forayed into the other verticals su... Read more>>