+ Use excellent communication andcustomer services skills to provide customers with accurate, consistentand timely operational support as part of Medtronic Order-To-Cash BackOffice Shared Service Center, which includes processes (e.g. orders,disputes credits) as well as Supply Chain BO processes (e.g. cyclecount), which may include basic analytical support.

+ Provide high quality standardsupport services to the FO and Medtronic sales force by demonstrating agood knowledge of Medtronic products, tools, processes and policies withthe ability to monitor information flows as well as resolving incomingissues.

+ Contribute to the company goalsin the areas of customer satisfaction.

+ Actively contribute to activitymonitoring through a regular check of respective reports e.g. open orderbook/ allocation file/ open order reports etc.

+ Ensure CRM tool is enrichedwith relevant customer specificities

+ Act effectively to resolvevarious issues in cooperation with supervisor/ coordinator and other teammembers if required

+ Contribute to CustomerComplaint Management – which may include but not limited to logging adispute when applicable, monitoring resolution, resolving or escalatingthe issue (through OFI and FSCM), including credit notes processing.Perform root cause analysis, apply corrective and/or preventiveaction/communication with supervisor at team level

+ Exceptional opportunity to workin a multinational company which offers rewarding careers and professionalworking environment with a focus on training and developmentopportunities.

YOUR CAREER:

Medtronic offers you aprofessional, international, dynamical and high quality working environment,where personal development is stimulated and personal initiatives areencouraged. Your Development Plan will challenge you to further develop yourpersonal skills and competencies and to build your career within ourglobal organization.

Please include thefollowing statement: I hereby authorize you to process my personal dataincluded in my job application for the needs of the recruitment process (in accordancewith the Personnel Protection Act from 2002, No. 101, pos. 926 withamendments).It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.