Tag Archives: car rentals

Krystal Resort Complaints Prevention Team says that planning a vacation far away from home is both exciting and nerve-wracking. You want to make sure you have everything that can be arranged ahead of time prepared for when you arrive. Hotels, transportation, airfare, all of these things are looked into in advance.

However, how often do you read the fine print of all these transactions? Typically, we are so excited to get our vacation rolling that we do not read the fine print. Sometimes travel agencies, particularly rental agencies, include things in the fine print that end up causing a situation if problems arise.

The wording on many rental agreements is that the renter is responsible for any “damage” that occurs to the car. While this appears to cover anything that the driver should rightfully be responsible for (scratches, dings, dents, etc…), it sometimes encompasses other things that are not the renter’s responsibility.

Many travelers complain that rental agencies try to hold them accountable for wiring issues, motor breaks, or broken windows. These issues are not the renter’s fault; instead, they are either acts of vandalism or simple wear and tear on a vehicle.

To assure that you will not be in this situation, be sure to take ample pictures of the vehicle before it leaves the property of the rental agency. Krystal Resort Complaints Prevention Team says to be sure to read the fine print and ask the agent about mechanical breaks. If, unfortunately, a mechanical error does occur to the car and the agency is trying to make you pay for it, then you have to fight it. The odds are definitely in your favor.