If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Where are the king size shams?????
I am so upset that I didn't research this product more. I love the fabric but I purchased a king size duvet. When I opened it I realized I had forgotten to buy pillow shams for it.
I quickly got online and found that the only options for pillow shams are euro or standard size. I am sick and have no idea how to work around this problem now.
July 15, 2015

High quality but doesn't work with my lifestyle
I love the way the linen looks and the craftsmanship is excellent. However, there are a couple things I am unhappy about:
1. The closure for the duvet is not along the bottom hem as is standard for most duvets, but about 12" up from the hem, presumably on the underside. This doesn't work for me because I don't use a top sheet (just the duvet, and change it out every time I wash my sheets) and my feet get tangled up in the opening and the buttons are an annoyance. This means that I must put it on the bed with the opening up which looks rather utilitarian for such an expensive item. The wrinkly nature of linen also leaves gaps between the buttons where the comforter is exposed. This design feature was not made clear anywhere in the product description nor reviews and I wouldn't have purchased this if I had known that detail.
2. The other problem is that I don't tumble dry my laundry - I hang dry. Despite multiple washings, the linen is too crisp and scratchy. (Please note that I love a crisp sheet) It softens up with use on the bed but that takes almost a week and then it's time to wash it again. I did tumble dry it once to see if that helped and it was much softer and more comfortable. However, as I mentioned in my summary, this doesn't work with my lifestyle. Electricity is pricey in California and it's a waste of energy and money to use the dryer when it will air dry quickly.
Both of my complaints are due to the way I want to use the duvet which appears to be different from the other reviewers. This was an expensive and disappointing experiment for me.
May 16, 2014

I love the fabric of this duvet!
This duvet is of high quality and I love it! I have a queen bed and first ordered queen size, but with the extra tall mattress it didn't hang down far enough on both sides. I then ordered the king size. It's a bit long, but looks really nice with the linen dust ruffle I also bought from Ballard Designs.
May 7, 2013