In the preoperative stage: careful selection of patients on objective but also on subjective criteria.
In the operative stage: very complete surgical report without omitting any details.
In the post-operative stage: following the patient personally (don’t “delegate”); listen carefully: don’t “brush away” complaints but on the contrary give them attention and care. Never loose contact with the patient.

Conclusion

Application of these guidelines allowed us to avoid any law suit for the last 30 years.