Is Online Banking required to enroll in Mobile Banking?

No. Our Online Banking and Mobile Banking are two different services we provide to our customers.

Does Mobile Banking Cost Anything?

No. The Peoples Bank Mobile Banking is a complimentary service that we provide to our customers. (Message and data rates may apply.)

Does The Peoples Bank charge for the Mobile Banking App?

No. The app is free to download from the App Store, Android Market or Blackberry App World. (Message and data rates may apply.)

What does the app icon look like?

What transaction history will be available?

You will be able to access up to 15 days of transactions.

What access do I have with Mobile Banking?

You will be able to get balances, transfer funds on accounts for which you are the owner. However, you will not be able to make a Loan payment from Mobile Banking. If you wish to transfer funds from your accounts to your loan you can apply for The Peoples Bank Online Banking by visiting our website www.thepeoplesbank-ky.com.

Can I pay bills with Mobile Banking?

No. If you would like to pay bills directly from your account you can visit our website www.thepeoplesbank-ky.com and apply for Online Banking.

If I deactivate my debit card with my Mobile Banking App can it be reactivated?

Yes. Deactivating your card will only stop transactions occurring to your account. You can reactivate your card at any time. If you need a new card please contact The Peoples Bank 270-965-3188 or 270-629-5626.

What if I forget my User Name or Password?

Please contact us at 270-965-3188 or 270-629-5626.

What if I change my phone number?

Please contact us at 270-965-3188 or 270-629-5626.

Can I set up Alerts to my mobile device?

Yes. You can set up Daily Account Balance, Daily Balance Drops Below*, and Monthly Balance Reminder Alerts. Theses Alerts can be sent to you by SMS or E-Mail. Please contact us if you would like an alert at 270-965-3188 or 270-629-5626.

*Daily Balance Drops Below is an alert that lets you know if your balance falls below a certain amount which you can designate.

Is it required to have Mobile Banking to use Text Banking?

Yes. Text Banking allows you to access account information such as balances and activity to your accounts by text messaging. (Message and date rates may apply.)

Is there a charge to use Text Banking?

No. The Peoples Bank Text Banking is a complimentary service that we provide to our customers. (Message and data rates may apply.)

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