At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style or the career that's a perfect fit.

We are looking for people with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

The Alterations Customer Service Representative is responsible for providing professional and unsurpassed customer service to our David’s Bridal customers.

They specifically provide detailed information about our alterations services and respond to customer inquiries. He / she demonstrates our culture of trust, fairness, integrity, and accountability in accordance with David’s Bridal’s Core Values.

Essential Functions and Responsibilities : (*Principal Duties)

Greet and escort all alterations customers to and from the alterations department for appointments

Schedule alteration appointments, advising the customer to bring her bra, slip, shoes, and payment receipts to first fitting

Press, steam, and spot clean garments / merchandise as necessary

Follow quality control guidelines and inspect all garments altered / steamed / pressed to verify pristine condition before final delivery to customer

Filling out alterations tickets as well as completing all Event Management / CMS transactions as needed for alterations fittings

Completing customers confirmation calls

Other Duties and Responsibilities :

Maintain housekeeping standards in the store, including floor recovery, vacuuming, dusting, straightening of merchandise, and upkeep of common areas

Ensure preventative maintenance of equipment and report any damage or broken equipment immediately

Flexibility to work retail schedules such as weekends, evenings, and holidays

Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed

Ability to move throughout the store

Ability to lift and / or move up to 10 pounds

Ability to climb, balance, stoop, kneel, crouch, and reach with arms

Ability to bend, twist and stand

Step 2

Apply

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