New phone app could signal end of call centre queues

Hanging on the phone waiting for a call centre to answer could become a thing of the past thanks to a British invention.

You’ll be able to get your own back on call centre operators with Matt Kingâs app (Picture: Alamy)

The average Briton spends 45 hours a year waiting on the phone.

But an inventor thinks he has come up with the answer â a phone app that promises to do the waiting for you.

Matt Kingâs âWeQ4Uâ service claims to not only take the angst out of contacting call centres, but also save users about 30p per minute.

His âqueuing robotâ technology means people can put the phone down when told to wait for a call centre to pick up. It stays connected and will only ring the userâs own phone once an operator is free.

The service is available to landline, Android and iPhone users but Mr King, 36, from Kennington in south London, soon hopes to add a BlackBerry app.

Some call centre operators may beÂ surprised to find themselves put through to a customer, rather than the other way round but Mr King says the feedback has been âoverwhelmingly positiveâ.

He is now putting together a hitlist of which companies or agencies are rated worst by consumers for waiting times.