Extremely poor customer service. I used to swear by this outlet,until today. Every year, we bought school shoes here and we have a family of six, so this is not a cheap or easy task. The last time we bought shoes there,I told the cashier what had happened with my daughter's shoes falling apart a week after purchasing them. She informed me that we can bring the shoes back and get them replaced. She proceeds to tell us about how a guy came in and the shoes were about a year old and completely battered, and Nike replaced them.
My son's shoes developed holes in the side of a shoe, so we went today to get it replaced and get a pair of cleats for football. My husband and I got the shoes for him for Christmas. We walked in and waited in line. When we got up to the counter, I showed the girl the shoe and explained what happened. She asked me to wait while she got someone else to evaluate the shoe. The person that she asked to come over looked at me, frowned, and said," Go ask ____" (I don't remember the girl's name.) She went to another cashier, and started talking to her about the shoes. The other cashier looked and them, looked at me, and said, "I don't know..." in an almost condescending tone. The manager (or who I presume was a manager) appeared at that point, and my cashier turned to speak to her. She kept glancing at me, then the shoe, then back at me, like she was studying me. I started to get a bit perturbed because I felt that they thought that I was just trying to get a free pair of shoes. The first words out of her mouth was, "I'm sorry, we can't do anything for you." I told her what the cashier had told me before and she had someone fiddle with the computer for a few minutes before turning back to me and saying, "It's looks like these shoes have pretty good wear on them." I said that they were worn every day by a fifteen year old boy. Of course they would have wear on them. She said again that there was nothing they could do for us and that shoes are only meant to last for 6 months. I smiled, turned to my son and said, " You are NOT getting cleats here," thanked her, walked out, and went to the Puma Outlet and bought 2 pairs of shoes for my daughters and then headed to Under Armour and purchased a pair of cleats for my son. NEVER will I step foot inside a Nike outlet, specifically this one, ever again.

Extremely poor customer service. I used to swear by this outlet,until today. Every year, we bought school shoes here and we have a family of six, so this is not a cheap or easy task. The last time we bought shoes there,I told the cashier what had happened with my daughter's shoes falling apart a week after purchasing them. She informed me that we can bring the shoes back and get them replaced. She proceeds to tell us about how a guy came in and the shoes were about a year old and completely battered, and Nike replaced them.
My son's shoes developed holes in the side of a shoe, so we went today to get it replaced and get a pair of cleats for football. My husband and I got the shoes for him for Christmas. We walked in and waited in line. When we got up to the counter, I showed the girl the shoe and explained what happened. She asked me to wait while she got someone else to evaluate the shoe. The person that she asked to come over looked at me, frowned, and said," Go ask ____" (I don't remember the girl's name.) She went to another cashier, and started talking to her about the shoes. The other cashier looked and them, looked at me, and said, "I don't know..." in an almost condescending tone. The manager (or who I presume was a manager) appeared at that point, and my cashier turned to speak to her. She kept glancing at me, then the shoe, then back at me, like she was studying me. I started to get a bit perturbed because I felt that they thought that I was just trying to get a free pair of shoes. The first words out of her mouth was, "I'm sorry, we can't do anything for you." I told her what the cashier had told me before and she had someone fiddle with the computer for a few minutes before turning back to me and saying, "It's looks like these shoes have pretty good wear on them." I said that they were worn every day by a fifteen year old boy. Of course they would have wear on them. She said again that there was nothing they could do for us and that shoes are only meant to last for 6 months. I smiled, turned to my son and said, " You are NOT getting cleats here," thanked her, walked out, and went to the Puma Outlet and bought 2 pairs of shoes for my daughters and then headed to Under Armour and purchased a pair of cleats for my son. NEVER will I step foot inside a Nike outlet, specifically this one, ever again.

Located at the edinburgh outlet mall, this is the place to get your nike, jordan, or jumpman gear. You can't get cheaper prices anywhere. The other upside is they always have great sales to mark things down even cheaper and they always have a large stock of all items.

Located at the edinburgh outlet mall, this is the place to get your nike, jordan, or jumpman gear. You can't get cheaper prices anywhere. The other upside is they always have great sales to mark things down even cheaper and they always have a large stock of all items.

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Style and performance are hallmarks of this athletic shoe and apparel manufacturer of everything from yoga mats to crosstrainers.