FAQs

Here are answers to most frequently asked questions.

By providing a streamlined and effective way of marketing: people are much more likely to view and respond to messenger messages rather than emails, thus increasing the effectiveness of your marketing campaign compared to traditional methods such as email marketing. By increasing customer interaction: You can create a chatbot with KiboPush allowing your page to respond to all of your customers instantly.

In order for you to connect a particular Facebook page(s), you will have to connect the Facebook account that is an admin of the page you wish to connect. This could be your own personal Facebook account or another account that you have access to. Only admin and agent accounts on KiboPush can connect Facebook accounts.

Only one user can connect to a page on KiboPush, so if a page has multiple admins, only one of those admins can connect to that page. If another admin tries to connect the page, they will receive a message saying “Page is already connected by another user”.

Facebook Pages cannot send messages to people without them opting in first. You can opt in (become a subscriber) through several ways:
1. Send a message to the page.
2. Start a conversation with the page via a call-to-action button (such as a get started button)
3. Start a conversation with the page via a third-party plugin such as the Send to Messenger plugin
4. Start a conversation with the page via an ad that redirects you to the messenger page

No, you can’t. This is because Facebook wants to prevent page admins from spamming their users without their consent, so people will have to first subscribe to your page and give their consent that you can message them. They can do that by either messaging your page or by clicking the invite link that we generate for your page when you sign up.

These allow you to create similar types of messages for repeated use. For example, if you plan on sending a greeting message multiple times for new subscribers, you can do so by creating the template for a greeting message, and then next time selecting that template instead of creating it from scratch.

Yes, you can, as long as they haven’t accepted it yet. Go to ‘Invite Members’ from the sidebar, and click on ‘Cancel Invitation’ for the person you wish to cancel the invitation. If they have accepted the invitation, you can go to ‘Members’ from the the sidebar and remove them from your team.