Michigan Veterans Community Action Teams: Report on the Survey of Veterans Service Providers

Report |
September 10, 2014

The Michigan Veterans Community Action Teams (MIVCAT) project is a collaborative community model created by Altarum to enhance the delivery of services from public, private, and nonprofit organizations to Veterans and their family members. The MIVCAT project was introduced in Michigan by the Michigan Veterans Affairs Agency (MVAA) in August 2013, with pilots in two of Michigan’s ten Prosperity Regions – Detroit Metro Region 10, comprising Macomb, Oakland, and Wayne counties; and West Michigan Region 4, consisting of Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, and Ottawa counties.

To better discern the needs of Veterans and the services available to them, Altarum gathered information through several channels. Altarum conducted a community assessment that included interviews with key regional leaders, focus groups with Veterans, a survey of Veterans, and a survey of service providers working with Veterans. This report summarizes the survey of service providers.

This survey was conducted between February and April 2014 using a web-based survey instrument. In both regions combined, 189 service providers (116 in Detroit Metro and 73 in West Michigan) from 151 organizations (93 in Detroit Metro and 58 in West Michigan) responded to the survey. Following are the key findings.