Nobody Wants To Feel Stupid – How To Improve Digital Adoption?

March 20, 2018
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Do you know the feeling when someone is all exited and shares you a great idea? They explain how a new process or a digital service will change the future of your workplace. However, you are struggling to understand what they mean. The well-reasoned message from an authority makes you doubt your own abilities and makes you feel a little stupid.

I sure know the feeling – as a receiver and a creator of such messages. We are often so pumped up when talking about new ideas that we forget the listener’s reality. One’s expertise in subject matter tends to be a more limited and less theoretical than the creator’s.

How to Improve Digital Adoption?

It is clear that the biggest megatrend of our time affects all companies and brings renewed processes and modern technology to workplaces faster than ever. Traditional training models are too far from users’ daily routines in order for them to adopt to the change. If training is only offered in class rooms beforehand, it easily remains on a general level. In practice, it means that the users are not equipped to change their daily habits.

The experts of digital transformation claim the change to be around the people rather than the technology. In our opinion, it is time to start using the technology to support the users through the change. By integrating training and support to business application’s user experience, the user who is in center of the digital transformation does not have to feel stupid anymore.