Flow charts are simple diagrams that map out a process, so that you can easily communicate it to other people. You can also use them to define and analyze a process, build a step-by-step picture of it, and then standardize or improve it.

Using just a few words and some simple symbols, they show clearly what happens at each stage and how this affects other decisions and actions. In this section, we look at how to create and use flow charts, and explore how they can help you to solve problems in your processes.

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