My apologies for the wait. Things can be a bit slower on the weekends ( Happy Monday, btw! ) and I see that your ticket was submitted Thursday evening so we’ll be sure to respond to it as soon as possible.

Are support tickets automatically closed after a period of inactivity? I’ve had a ticket sitting in there for just shy of 2 months. Got a “we’re looking into it” response a month ago, and just looked again today to find out it’s been closed.

robocreatif said
Are support tickets automatically closed after a period of inactivity? I’ve had a ticket sitting in there for just shy of 2 months. Got a “we’re looking into it” response a month ago, and just looked again today to find out it’s been closed.