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Reading the morning papers.","title":"Mardi Gras Fun","travel_date":"2018-03","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r565215386-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review565215386","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/06/b9/16/77/trudi0.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/06/b9/16/77/trudi0.jpg"}},"user_location":{"id":"255100","name":"Melbourne, Australia"},"username":"Trudi0"}},{"helpful_votes":"0","id":"562771929","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"563037012","lang":"en","published_date":"2018-02-26T13:46:23-0500","text":"Hi toutwoman\nThank you for your review. I am delighted you had a great stay with us once again, enjoying our facilities and services. We look forward to welcoming you \"back home\" in the near future.\nKind regards,\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-02-25T11:07:23-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Years ago when the kids first moved to Sydney Mecure on George was central to both of them. We hadn't stayed there for quite a while, we were not disappointed! As usual staff were exceptional, as with the rooms & food. Thank you Mecure !","title":"There is no place like home","travel_date":"2018-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r562771929-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review562771929","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9b/avatar062.jpg"}},"user_location":{"id":"255331","name":"Tamworth, Australia"},"username":"toutwoman"}},{"helpful_votes":"0","id":"560516029","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"560726781","lang":"en","published_date":"2018-02-15T13:18:33-0500","text":"Dear JoT63\nThank you for your review. Firstly, I sincerely appreciate your continued loyalty and most pleased you enjoy staying with us.I have noted your comments and do advise that we are still in the process of undertaking many upgrades around the hotel, and this will include extending and revamping the restaurant, replacing all room TV's with new smart TV's, improving lighting and repainting rooms, just to name a few. We do envisage to replace the wallpaper from the lift foyers in the not too distant future.Thank you for your feedback and we look forward to welcoming you back soon.\nKind regards,\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-02-14T13:14:30-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I've stayed at this Hotel many, many times over the years because it's easy for me to get to, easy parking & central to everything I need to do in Sydney. On my most recent stay I am happy to report that the service has improved with the reception staff & the restaurant staff extremely friendly & helpful - well done! The rooms are starting to look a bit tired but are always clean, beds are too firm for me, but the bathrooms are a good size. The air conditioner is a bit noisy & temperature didn't seem to adjust properly. I'll be so glad when they decide to remove the psychodelic purple wallpaper from the elevator waiting areas. The lobby has recently been redecorated, however it still lacks ambience. Perhaps some pot plants, subtle lighting & more attractive lounges would help. The restaurant has changed little over the years however I do appreciate the separate breakfast room for Accor members, but again this room lacks ambience. As usual the breakfast buffet is uninspiring with little variation. I miss being served a morning coffee/tea by the waiters, as now it's all self-serve. Dinner at the restaurant is good quality but I felt a tad rushed. All in all though this is a lovely Hotel that is close to buses, trains, China Town & Darling Harbour.","title":"Convenient & reliable","travel_date":"2018-02","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r560516029-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review560516029","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9d/avatar068.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9d/avatar068.jpg"}},"user_location":{"id":null,"name":"Mudgee, Australia"},"username":"JoT63"}},{"helpful_votes":"0","id":"558162876","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"558452160","lang":"en","published_date":"2018-02-04T15:51:00-0500","text":"Hi Trevor\nThank you for your review. I am most pleased you enjoy staying with us, in particularly our location and the friendly service provided by our staff.I have also followed up with our Food & Beverage Manager regarding the issues you raised with your breakfast experience and this will be addressed accordingly. I sincerely regret any inconvenience caused on this occasion. I appreciate your continued loyalty and look forward to welcoming you back soon.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-02-03T13:02:25-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The location of this hotel is very close to Central station and Chinatown and as such so convenient for getting around. The rooms were well appointed and as an Accor member I received an upgrade which gave me a high up floor with a great view.\nStaff from checkin,concierge and restaurant were all team players and helpful at all times.\nBreakfast was good, with plenty of choices and a slight variation of the hot dishes kept it from being boring. - I did miss my fired eggs though.\nAs an Accor member I was able to use the Accor lounge and I did receive a bit of a surprise one morning when I asked for a \"real\" cappuccino - the help yourself one was rather bland- and was told there is a surcharge. The only morning out of 7. It is a Club lounge and I wouldn't have thought a proper coffee would attract a fee.\nOther than that I will certainly be putting this accommodation on my to return list.","title":"A gret place to stay.","travel_date":"2018-02","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r558162876-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review558162876","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/82/avatar003.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/82/avatar003.jpg"}},"user_location":{"id":"255093","name":"Adelaide, Australia"},"username":"Trevor M"}},{"helpful_votes":"0","id":"557832207","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"558450900","lang":"en","published_date":"2018-02-04T15:41:07-0500","text":"Hi C50BMrogerr\nThank you for your review. I am delighted you had a great stay with us. I appreciate your continued loyalty and look forward to welcoming you back soon.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-02-01T17:42:37-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We usually stay at the Mercure when in Sydney. The price is good. Breakfast is very good. If anything it has improved quite a bit since our last stay. The children like it.\nThe only thing I can think of to criticise is that the air conditioner is a bit loud.","title":"Sydney Mercure Stay","travel_date":"2018-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r557832207-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review557832207","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/73/avatar055.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/73/avatar055.jpg"}},"user_location":{"id":"4056284","name":"Greater Adelaide, Australia"},"username":"C50BMrogerr"}},{"helpful_votes":"0","id":"557812491","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"558450742","lang":"en","published_date":"2018-02-04T15:39:50-0500","text":"Hi tinatt2018\nThank you for your review. I am pleased to note your overall stay was most satisfactory. We hope to have the opportunity of welcoming you back in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":true,"published_date":"2018-02-01T13:34:11-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Cleanliness to be expected from all the usual hotel chains, bit of a hit and miss, but moderately clean enough. room was decent and spacious in size. check in was alright, gave the option to check in online and keys will be ready to pick up at reservation desk, was not the case so we had to check in twice (online and in person), check out was fast, gave the option to put keys in an envelope put your details on the back and then hand it to reception and done, so check out was good and fast. location was close to alot of things walking distance and close to the train station which made it convenient","title":"Not bad for location","travel_date":"2018-01","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r557812491-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review557812491","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/a2/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/a2/avatar.jpg"}},"user_location":{"id":null,"name":""},"username":"tinatt2018"}},{"helpful_votes":"0","id":"557807581","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"558450520","lang":"en","published_date":"2018-02-04T15:38:07-0500","text":"Hi Jenny\nThank you for your review. I am delighted your overall stay was most enjoyable and memorable. I appreciate your loyalty and look forward to welcoming you back in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-02-01T12:49:46-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"As always, our stay was really good. The upgraded room was absolutely fantastic and thank you for the free strawberries, dipping chocolate and bubbly that went with our gold membership. It is little things like this that make our stays even more memorable.\n\nThe hotel was ideally located near the station and close to the Capital Theatre, China Town and Paddy's Market.\n\nWe will be back again soon.","title":"Great Room","travel_date":"2018-01","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r557807581-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review557807581","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/8f/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/8f/avatar.jpg"}},"user_location":{"id":"255060","name":"Sydney, Australia"},"username":"Jenny S"}},{"helpful_votes":"0","id":"557786279","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"558450327","lang":"en","published_date":"2018-02-04T15:36:26-0500","text":"Hi Lorraine\nThank you for your review. I am delighted you had a great stay with us, enjoying the excellent service provided by our staff and the hotel's ideal location. We look forward to welcoming you back soon.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-02-01T10:27:59-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Excellent place to stay. Staff were very efficient and polite. Close to transport with central and buses at doorstep. Easy to get to Moore park. Restaurant excellent plus nearby places to eat. Walking distance to Chinatown ","title":"Mercure Sydney","travel_date":"2018-01","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r557786279-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review557786279","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/73/avatar055.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/73/avatar055.jpg"}},"user_location":{"id":"529022","name":"Shellharbour, Australia"},"username":"lorrainer813"}},{"helpful_votes":"0","id":"556788877","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"557439956","lang":"en","published_date":"2018-01-30T15:11:01-0500","text":"Dear Reeba315\nThank you for your review. I am delighted you and your family had a great stay stay with us, enjoying our facilities and services. I appreciate your positive comments and look forward to the opportunity of welcoming you back when next you visit Sydney.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-27T20:51:13-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We are a family of four including two teenage children. We stayed at this hotel for two nights to see iconic Sydney landmarks prior to travelling on. The room was quiet, comfortable and spacious. The room rate was very affordable. We visited the bar area during happy hour and the place was well patronised and noisy, yet the staff were smiling and the service prompt and polite. We also ate breakfast each day in the restaurant. The food was plentiful, well presented offering a staggering amount of choices with quantities maintained through-out. The breakfast room was full to bursting yet the staff managed to cope with the demand. We did look in at the pool area but did not use it.\nOur final recommendation is for the concierge service. One of our children required medical assistance during our stay and the concierge was extremely helpful in providing advice and directions to the nearest medical centre. \nThe hotel is almost on top of Central Station with Darling Harbour, The Rocks, the Opera House, Botanic Gardens and Sydney Harbour Bridge all accessible by an easy walk or by using the city circle train service. ","title":"Affordable accomodation in a convenient location.","travel_date":"2018-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r556788877-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review556788877","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/02/70/5f/e9/reeba315.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/02/70/5f/e9/reeba315.jpg"}},"user_location":{"id":null,"name":"Port Augusta, Australia"},"username":"Reeba315"}},{"helpful_votes":"0","id":"556268977","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"557440733","lang":"en","published_date":"2018-01-30T15:18:47-0500","text":"Hi vickid34\nThank you for your feedback. I am delighted your stay was most enjoyable, highlighting the hotel's ideal location. We look forward to seeing you again soon.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-25T02:22:48-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Great location. Nice hotel, friendly helpful staff. Great price. Spacious room. Would recommend this hotel as a great city location yet it's not right in the main part of the busy city. It's been renovated and looks great","title":"Definitely stay there again","travel_date":"2018-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r556268977-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review556268977","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9c/avatar067.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9c/avatar067.jpg"}},"user_location":{"id":"255060","name":"Sydney, Australia"},"username":"vickid34"}},{"helpful_votes":"0","id":"556157515","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"557443419","lang":"en","published_date":"2018-01-30T15:47:41-0500","text":"Hi J8080OOmichaelk\nThank you for your review. I am delighted you had a comfortable stay with us. I appreciate your continued loyalty, and look forward to welcoming you back soon.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-24T10:35:44-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We enjoyed our stay and found the accommodation very comfortable. We found the Mercure Sydney to be great value for money. We have stayed here before and have had good experiences each time we have used the Mercure Sydney. Thanks.","title":"Great Value for the quality","travel_date":"2018-01","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r556157515-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review556157515","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/98/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/98/avatar.jpg"}},"user_location":{"id":"261621","name":"Lismore, Australia"},"username":"J8080OOmichaelk"}},{"helpful_votes":"0","id":"555991415","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"557444707","lang":"en","published_date":"2018-01-30T16:01:39-0500","text":"Hi Tinyteena\nThank you for your review. I am pleased to note your overall stay was most satisfactory, particularly enjoying the hotel's convenient location, the friendly service provided by our staff and the delicious food served in the restaurant. I have passed on your comments to our culinary team. I do however sincerely regret your disappointment with not being able to see the NYE fireworks from your room. I advise that the hotel does not promote being able to see fireworks and our team are well aware of this, so I am not sure who how this information came to you. Again, I regret the inconvenience caused, but hope you enjoyed the festivities. I appreciate your feedback and look forward to the opportunity of welcoming you back in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-23T16:29:59-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The Mercure is conveniently placed next to Sydney Central Station so easy to catch trains for sightseeing. There is also a convenience store just outside the main hotel entrance. The staff were all very friendly and helpful. However, I was told I could see the fireworks from the balcony of my room - which is why I selected this hotel. This was not the case so I was very disappointed. The hotel decor is a little old and is in need of refurbishing. The room was rather compact but the bathroom had a full bath with shower of it. The best part was having dinner in the hotel restaurant. It was truly amazing and extremely well presented. One of the best meals I had had anywhere.","title":"New Year’s Eve","travel_date":"2017-12","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r555991415-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review555991415","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0c/75/ab/f4/tinyteena.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/0c/75/ab/f4/tinyteena.jpg"}},"user_location":{"id":null,"name":"Orange, Australia"},"username":"Tinyteena"}},{"helpful_votes":"0","id":"555753749","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"557451979","lang":"en","published_date":"2018-01-30T17:28:14-0500","text":"Hi H7350IJirene\nThank you for your review. I am delighted you had a great stay with us, enjoying our facilities and services. I am also proud to share your comments with the team. Thank you again and we look forward to welcoming you back in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-22T20:36:44-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Amazing Rooms. Close proximity to Central Station, Market city, Sydney CBD. Breakfast and dinner menu was very good. Top service at the hotel. The concierge was extremely helpful especially in what public transport to catch to get to certain locations ","title":"Excellent choice of hotel for short term stay","travel_date":"2018-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r555753749-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review555753749","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/a4/avatar075.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/a4/avatar075.jpg"}},"user_location":{"id":null,"name":""},"username":"H7350IJirene"}},{"helpful_votes":"0","id":"554552195","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"557252804","lang":"en","published_date":"2018-01-29T20:24:04-0500","text":"Dear BSBtraveller\nThank you for your review. I am sorry to read you were disappointed with your overall stay. Please rest assured that I have followed up with our security company regarding the faulty key cards to ensure this is addressed accordingly and prevent future occurrence. My sincere apologies for the inconvenience caused on this occasion. I appreciate your feedback and hope to have the opportunity to better service you in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-18T01:25:20-0500","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":"The title says it all. I stayed for 4 days had 9 keys because they never worked. Every time I went to reception it was another 5-10 mins waiting because they never have enough staff on. \n\nThe hotel is tired (it is supposedly getting renovated). It’s busy and the queues for the lifts are long. ","title":"4 days 9 keys and a wasted hour of my life","travel_date":"2018-01","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r554552195-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review554552195","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/d2/66/cd/bsbtraveller.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/d2/66/cd/bsbtraveller.jpg"}},"user_location":{"id":"255100","name":"Melbourne, Australia"},"username":"BSBtraveller"}},{"helpful_votes":"0","id":"553852658","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"554085607","lang":"en","published_date":"2018-01-15T14:39:35-0500","text":"Dear Harry B, Thank you for your review of Mercure Sydney. I am pleased to hear that you always enjoy your stay with us and that our team's great service is consistent each time. We look forward to welcoming you back. Kind regards, Daniel Barnard General Manager.","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-14T15:40:41-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"its always a great visit to the Mecure in Sydney- its a home away from home with good service, genuine customer care and hospitality. Its my preferred central location right on bus and train lines and 10 minutes from the airport- .","title":"wonderful stay again","travel_date":"2018-01","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r553852658-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review553852658","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/06/df/c5/a4/harry-b.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/06/df/c5/a4/harry-b.jpg"}},"user_location":{"id":"528913","name":"Ballina, Australia"},"username":"Harry B"}},{"helpful_votes":"0","id":"553451814","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"553877658","lang":"en","published_date":"2018-01-14T20:31:24-0500","text":"Dear bobhD3433JB, Thank you for your review of Mercure Sydney. We are pleased to hear you have enjoyed your overall stay with us and look forward to seeing you again.","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-12T14:19:54-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We went to Sydney for special birthday staying at Mecure Broadway Sydney where we were looked after so well with all staff making our stay great. Due to our loyalty we received comp. room upgrade and made very welcome by all staff. Speciial thanks to front counter staff and to Riley in dining room who gave us a great welcome with his person SKILLS. tHE ROOM WAS FANTAQSTIC WITH GREAT VIEWS OVER SYDNEY. RECCOMEND THE MECURE BROadwY TO ALL WNTING a greT STAY.","title":"BIRTHDAY CELEBRtion","travel_date":"2018-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r553451814-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review553451814","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/5e/avatar036.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/5e/avatar036.jpg"}},"user_location":{"id":null,"name":"Woonona NSW"},"username":"bobhD3433JB"}},{"helpful_votes":"0","id":"553251122","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"553877724","lang":"en","published_date":"2018-01-14T20:32:15-0500","text":"Dear V9858DDandrewc, Thank you for your review of Mercure Sydney. I am pleased to hear you have enjoyed the hotel's great location! We look forward to welcoming you back.","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-11T13:22:31-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Most convenient to Central Station. Close proximity to Darling Harbour, Paddy's Market and central shopping precinct. Staff friendly and helpful. Clean room and comfortable bed. Upgrade to city view, Overall a most satisfactory stay.","title":"Convenient and efficient","travel_date":"2018-01","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r553251122-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review553251122","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/79/avatar060.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/79/avatar060.jpg"}},"user_location":{"id":"255317","name":"Bathurst, Australia"},"username":"V9858DDandrewc"}},{"helpful_votes":"0","id":"552785756","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"553239047","lang":"en","published_date":"2018-01-11T11:58:09-0500","text":"Dear Trevor97, Thank you for your review of Mercure Sydney. We are delighted to hear your feedback and glad that you have enjoyed your stay at the hotel and service. We look forward to seeing you again.\nKind regards,\nDaniel Barnard\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2018-01-09T11:39:22-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I stayed for a night between two days at the SCG so ideal location. Room was spacious, clean and comfortable. Staff at check in and check out were friendly and helpful. Enjoyable evening meal in restaurant.","title":"Great room,central location, helpful staff.","travel_date":"2018-01","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r552785756-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review552785756","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/72/avatar054.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/72/avatar054.jpg"}},"user_location":{"id":"528953","name":"Gerringong, Australia"},"username":"Trevor97"}},{"helpful_votes":"0","id":"550327685","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"550721624","lang":"en","published_date":"2018-01-01T12:05:02-0500","text":"Dear PetermR3871QS\nThank you for your review. I am most pleased you had a great stay with us, enjoying our facilities and services. We look forward to welcoming you back in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-12-30T19:36:00-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Very good hotel facilities and excellent service in every department. Close to station. room was exception and large with good outlook. meals in dining room were very good and room service was excellent","title":"excellent","travel_date":"2017-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r550327685-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review550327685","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/95/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/95/avatar.jpg"}},"user_location":{"id":"255060","name":"Sydney, Australia"},"username":"petermR3871QS"}},{"helpful_votes":"0","id":"549848418","lang":"en","location_id":"256598","mcid":"16976","owner_response":{"author":"Daniel_Barnard, General Manager at Mercure Sydney, responded to this review","id":"550721923","lang":"en","published_date":"2018-01-01T12:06:32-0500","text":"Hi Tom\nThank you for your review. It is always a pleasure to receive positive feedback and I am delighted you enjoyed your overall stay with us. We look forward to the opportunity of welcoming you back in the near future.\nKind regards\nDaniel Barnard","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-12-28T16:50:10-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"My wife and I stayed at the Mercure Sydney to attend our youngest daughter's graduation at Sydney University. The hotel is located on George Street which is an ideal ocation. You can catch a bus to the university just about at the front door. The Mercure is also within walking distance of Sydney Technical College, the University of Technology, Central Railway Station and the Light Rail.\nThe Mercure has a public Bar and an excellent restaurant. The rooms are very comfortable. All the staff are friendly and efficient. We rated our stay as first class.","title":"Our Stay atthe Mercure Sydney,","travel_date":"2017-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g255060-d256598-r549848418-m19949-Mercure_Sydney-Sydney_New_South_Wales.html#review549848418","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/95/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/95/avatar.jpg"}},"user_location":{"id":null,"name":"Wyong, Australia"},"username":"Tom D"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g255060-d256598-m19949-Reviews-Mercure_Sydney-Sydney_New_South_Wales.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"}],"trip_types":[{"localized_name":"Business","name":"","value":"1065"},{"localized_name":"Couples","name":"","value":"1590"},{"localized_name":"Solo travel","name":"","value":"578"},{"localized_name":"Family","name":"","value":"1337"},{"localized_name":"Friends getaway","name":"","value":"447"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g255060-d256598-Reviews-m19949-Mercure_Sydney-Sydney_New_South_Wales.html"},"trustYouReviews":{"averageStars":4.4,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":[{"text":"Dear Ms A.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am proud to share your comments with the team.\n\nThank you for sharing your experience, and we look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Rachael","lang":"en","created":[2018,3,14],"text":"My stay with my family at the hotel was a relaxing, convenient and great experience. All staff were very helpful, accommodating and serves with a smile that goes a long way","title":null,"score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable and enjoyable. I have also followed up with our maintenance team to ensure the bathroom smell and faulty toilet are addressed accordingly. My apologies for the inconvenience caused on this occasion.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Emma C.","lang":"en","created":[2018,3,14],"text":"We stayed two nights at the Mercure and were very impressed by the friendly and dedicated staff, comfort of the rooms and the generous buffet breakfast. On our first morning, our seven year old son went missing between our hotel room and the restaurant— staff responded immediately and were very helpful finding him safely. They even brought a complimentary dessert to our room afterwards because they wanted to make sure that he was ok. We were so grateful. We also appreciated the easy and helpful check in, the pillow menu, the free apples, and comfort of the beds. The only slight negatives were that the bathroom was damp-smelling, and the toilet ran so you had to be sure to flush a second time. But these were minor and the staff, service and comfort outweighed this for us.","title":"Great service and friendly staff","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr R.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable.\n\nI appreciate your continued loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Brad R.","lang":"en","created":[2018,3,14],"text":"Staff were very welcoming things like calling the lift for me and handing me a bottle of water on my arrival my upgrade was already confirmed on arrival Room service was great and thanks for the glass of hot milk","title":"Very relaxing and comfortable","score":80.0,"trip_type":"single"},{"response_list":[{"text":"Dear Ms d.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Yvonne D.","lang":"en","created":[2018,3,14],"text":"Good hotel good service frendly staff and very helpful","title":"Very satisfied with stay","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr B.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory. However, please rest assured that I have followed up with our Front Office Manager regarding the poor service you encountered at check-in, to ensure this is addressed accordingly with the team member and prevent future occurrence. My sincere apologies for the lapse in our service standards on this occasion.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Peter B.","lang":"en","created":[2018,3,14],"text":"All good, except at check in.\nWas told room not ready for another 20 mins, to go upstairs to the bar and get a coffee and “I’ll bring your room key up to you” after nearly an hour, the check in person did not show. I went down to the desk, not sure She recognised me, when I asked if room was ready as “you hadn’t brought the key up to me” very off hand, she used the computer again and just gave me the key, no sorry or anything.","title":"Such friendly staff","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have addressed the issues you raised and prevent future occurrence. Again, my apologies for the lapse in our standards on this occasion.\n\nI appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Bess C.","lang":"en","created":[2018,3,14],"text":"Ensure that you check rooms prior to offering the. There was no a/c and no power in the bathroom!","title":"Poor and extremely disappointing!","score":10.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am proud to share your comments with the team.\n\nThank you for sharing your experience, and we look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Martin","lang":"en","created":[2018,3,14],"text":"Brilliant - Nothing was too much trouble.\nFrom providing advice and what to look at, where to eat, where to shop etc.\nWhen we complained about cigarrete smoke coming through the air con vent (by someone smoking elsewhere in the building who was not meant to), we were immediately offered another room on a higher floor. They transferred our bags and then brought up our alcohol we had inadvertantly left in the room fridge later that night. Extremely happy with th service.","title":"Best service by hotel staff ever","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Ms H.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Jenna","lang":"en","created":[2018,3,14],"text":"I stayed at the Mercure as a stop over in Sydney before heading back home. It is located very closely to Central Station which was a massive contributor to selecting to stay here. Even better was the excellent and helpful staff. They made the check in and baggage drop off brilliantly easy. The room was comfortable and the block out blinds were a God send.","title":"Comfortable and easy","score":80.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Ms M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable and enjoyable. I also advise that our pool is usually heated to 27 degrees, however I will have our maintenance team check this to ensure maximum heating. My apologies for any inconvenience caused on this occasion. \n\nI appreciate you sharing your experience, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Lynsey","lang":"en","created":[2018,3,14],"text":"Our stay in this hotel was great, very comfortable beds and room facilities. The hotel is in a great location for access to all that Sydney has to offer visitors. Food was lovely - breakfast and room service. The only complaint was that the water in the swimming pool was very cold and it wasn't enjoyable to try to swim in it. I would definitely stay here again!","title":"Lovely hotel in a great location","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Ms Le R.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory. However, I sincerely regret the delay in your pre-authority deposit being processed. I do advise this takes between 3-5 working days, and although we action this immediately on check-out, there may be delays with the financial institutions.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Rialet L. R.","lang":"en","created":[2018,3,14],"text":"Stay at hotel was satisfactory but unfortunately it took 9 days for the hold to be taken off my credit card even though I have been assured it will be done within 3 business days.","title":"Satisfactory","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable, and I am proud to share your comments with the team.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":null,"lang":"en","created":[2018,3,14],"text":"Very welcoming reception staff - the concierge was very helpful and due to my Accor Card we were able to book in early - which was wonderful as I had arrived in Sydney from Darwin at 7am. The beds were beautiful and I slept really well. The restaurant on the ground floor was lovely and the bar staff were very friendly and helpful. The meal was beautiful. My daughter and I had the special - T-bone steak. We loved it so much that we went back again on Sunday night - but unfortunately it wasn't available. All in all, it was a wonderful trip and a great hotel, in a great location.","title":"It was a great hotel and very close to Central","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr V.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"M V.","lang":"en","created":[2018,3,14],"text":"Great service and great staff","title":"Mani V.","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable. However, please rest assured that I have followed up with our Restaurant Manager regarding the issue with the coffee machine to ensure this is addressed accordingly with his team and prevent future occurrence. My sincere apologies for the inconvenience caused on this occasion.\n\nI appreciate your continued loyalty, and look forward to welcoming you back soon.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-14"}],"author":"Peter M.","lang":"en","created":[2018,3,13],"text":"The young lady who checked us in at reception was excellent, as soon as we walked in the door our bags were taken and delivered to our room. The only criticism was on the Monday morning at exactly 10am the coffee machines were turned off in the dining room so we could not have another cup of tea or coffee. It was very obvious we needed to leave immediately.","title":"Professional, friendly and well presented hotel.","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your overall stay was satisfactory.\n\nI appreciate you sharing your experience, and hope to have the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Jane","lang":"en","created":[2018,3,13],"text":"Very average rooms. Nice friendly staff.","title":"Ms","score":50.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr O.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Craig O.","lang":"en","created":[2018,3,13],"text":"We always enjoy staying at Accor properties - we're treated well, rooms and facilities are always good and the services is tremendous.","title":"A great stay at a good, well located, well priced Hotel adjacent to the CBD with excellent restaurant service.","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms S.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":null,"lang":"en","created":[2018,3,13],"text":"Was very happy with location of the Mercure. Central to everything. \nAlso happy with the helpful staff and cleanliness of Mercure. \nWill definitely be booking here again!","title":null,"score":80.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Ms W.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Rebecca W.","lang":"en","created":[2018,3,13],"text":"Staff were extremely welcoming and helpful.","title":"Amazing!","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Dear Ms M.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am delighted you stay was most comfortable.\n\nThank you for sharing your experience, and we look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Sandra","lang":"en","created":[2018,3,13],"text":"It was a pleasure to spend 1 week in the Mercure. I slept really well in the big bed. The bathroom had everything needed. The room & bathroom were spacious. Even it's in a busy neighborhood I didn't hear any noice.","title":"Just like at home","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am delighted you enjoy stay with us.\n\nThank you for your continued loyalty, and we look forward to welcoming you "back home" soon.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Harry","lang":"en","created":[2018,3,13],"text":"the checkin was smooth as usual and the front of house were helpful as always. Its good to be returning to a place where service is always part of the package, not a privelege. The bar had a nice lunch menu and the food was tasty and quick\nBreakfats was enjoyable and always fresh. will always go back o the Mecure when Im in Sydney- it like being at home....","title":"always a great stay","score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mr D.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Brayden","lang":"en","created":[2018,3,13],"text":"From booking to checkout my stay was fantastic. Every staff member I interacted with was friendly and very helpful, and the property was clean and well maintained. Despite being cautioned that street noise can be an issue, the room was completely silent - with the exception of the slightly raucous air conditioner. The on-site restaurant prepared delicious food, and the wait staff were prompt and courteous. The facilities were all functional, which is a rarity among the other hotels where I've stayed.\n\nMy only complaints are very minor: the double bed in the twin room was a little on the small side, and the sauna temperature was limited to lukewarm.","title":"Extremely friendly staff, and a highly convenient location","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr W.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate your continued loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Mal W.","lang":"en","created":[2018,3,13],"text":"all staff helpful and room well presented","title":"service very good","score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mr D.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Anthony D.","lang":"en","created":[2018,3,13],"text":"From Check Inn to Check out was easy. Checking inn line was long, although water was offered whilst in line. Central Sydney position was close to railway. View was not good looking into an office building. Although the stay overall was great","title":"Great","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Ms G.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Monika G.","lang":"en","created":[2018,3,13],"text":"very courteous staff and good quality experience","title":"fantastic","score":80.0,"trip_type":"family"},{"response_list":[{"text":"DearMr G.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Rob G.","lang":"en","created":[2018,3,12],"text":"Excellent check in service. Friendly staff member made sure all of our needs where taken care of.","title":null,"score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Ms H.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Cec H.","lang":"en","created":[2018,3,12],"text":"Everything met with our expectations. Staff went above and beyond their job descriptions.","title":"Great stay","score":90.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Ms Rowley,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"A.","lang":"en","created":[2018,3,12],"text":"My partner and I had a lovely stay at the Mercure Central Sydney! The room was a great size with a beautiful view over the city. The pool and sauna were great and the gym is well equipped. Would definatley stay here again!!","title":"A great stay","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr D.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most relaxng.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Phil D.","lang":"en","created":[2018,3,12],"text":"Restful.","title":null,"score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms H.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Tania H.","lang":"en","created":[2018,3,12],"text":"Convenient location. Very nice hotel helpful staff. Parking too expensive though","title":"Very pleasant","score":80.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Okky C.","lang":"en","created":[2018,3,12],"text":".","title":"Great Hotel..wonderful..will come back again","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr P.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory. I have also followed up on the issues you raised to ensure these are addressed accordingly and prevent future occurrence. My apologies for the lapse in our standards on this occasion.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Ray","lang":"en","created":[2018,3,12],"text":"good stay except less towels and no complimentary water bottle \nother all good , great staff, good room and great location","title":"Ray stay","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms W.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Sharon","lang":"en","created":[2018,3,12],"text":"Staff were knowledgeable, helpful and friendly. Location was fabulous and the motel was beautiful. Gorgeous pool.","title":"Wonderful staff and a really great location.","score":40.0,"trip_type":"single"},{"response_list":[{"text":"Dear Ms M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased you enjoy staying with us. However, please rest assured that I have noted your comments regarding your check-in, and we are further investigating into why your room was not available at 5.30pm. This is most unacceptable and will be addressed accordingly to prevent future occurrence. My sincere apologies for the inconvenience caused on this occasion, and I thank you for bringing this to my attention.\n\nI appreciate your continued loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Cathy M.","lang":"en","created":[2018,3,12],"text":"We loved staying there, but when we arrived at 5.30 our room was not ready. As we had to be at dinner at 6.00 and a show afterwards we didn't get to our room until 11.30 at night and then checked out early the next morning. With the addition of a parking charge it was pretty expensive.\nThe staff were all fantastic though.","title":"Room not ready on arrival","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":null,"lang":"en","created":[2018,3,12],"text":"It was great as always","title":"Comfortable, quiet, helpful staff","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Troy M.,\n\nThank you for taking the time to tell us about your experience at the Mercure Sydney. I have investigated this matter further with the team.This is not our usual standard, and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nJulie Tancred \nExecutive Housekeeper\n\nMERCURE SYDNEY\n_____________________________________\n818 – 820 George Street\nSydney , NSW 2000\nAUSTRALIA\n_____________________________________\n\nT +61 (0) 2 …\nF +61 (0) 2 …\nE-mail : H2…","created":"2018-03-14"}],"author":"Troy M.","lang":"en","created":[2018,3,12],"text":"Hair in the bathroom","title":"It was ok.","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms H.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory. I have also taken on board your comments regarding the scent in our foyer in which we will review accordingly. I sincerely regret the inconvenience caused on this occasion. \n\nI appreciate your continued loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Andrea H.","lang":"en","created":[2018,3,12],"text":"Hi, I stay with you reasonably frequently for business.\n\nThis stay was fine. Only one issue: I note the 'scent' seems to be back in the foyer/aircon system. It's REALLY TERRIBLE. Each morning I woke up with a headache. ONe night I forgot to turn off my in-room aircon and my eyes were bloodshot the next morning (no, I hadn't been drinking).\n\nPlease, PLEASE stop using that scent.\n\nHad a minibar item (bottle of water) erroneously charged to my account, but when I requested a refund this was acted upon quickly.","title":"Good work base","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr W.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your overall stay was satisfactory. I also advise that we are in the process of upgrading many areas of the hotel which will see a marked improvement.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Stephen &. D. W.","lang":"en","created":[2018,3,12],"text":"Staff service was very good but the complex seems to be getting a bit dated and could do with a face-lift.","title":"Satisified but could be better","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":null,"lang":"en","created":[2018,3,11],"text":"good experience","title":"good","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr H.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am delighted you enjoyed your stay with us.\n\nThank you for your continued loyalty, and we look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Dave H.","lang":"en","created":[2018,3,11],"text":"Best location and value for money. Extremely friendly staff and walking distance to trains, buses, light rail and some of the best food in Sydney","title":"Great location great hotel","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Ms Y.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have taken on board your comments and advise that extra amenities are available upon request through housekeeping. Further, in regards to breakfast, we do have special packages throughout the year which include breakfast, and this can be searched through our website. \n\nI appreciate you sharing your concerns, and hope to have the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-11"}],"author":"Shabana Y.","lang":"en","created":[2018,3,11],"text":"Overall, my experience was good, however a few basic things came to me on demand. For e.g. tooth paste and brush was not a part of the toileteries set, there was no moisturiser etc. Also, there was no complimentary breakfast provided as I had stayed for almost 10 days. The front desk was very courteous and polite and did what they could to make my stay a pleasant one. However, the management should provide more amenities and facilities to the guests who stay for a longer period of time.","title":"I expected better customer service","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr S.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased your overall stay was satisfactory. However, I have noted your comments in which we will address accordingly.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","created":"2018-03-13"}],"author":"Mark S.","lang":"en","created":[2018,3,11],"text":"Room was clean and well appointed. Staff were always friendly and helpful.","title":"Business & Pleasure","score":80.0,"trip_type":"business"}],"reviews_distribution":[{"count":8279,"stars":5.0},{"count":6264,"stars":4.0},{"count":946,"stars":3.0},{"count":367,"stars":2.0},{"count":114,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":15970},"reviews":[{"author":"Rachael","avatar":null,"date":"14/03/2018","description":"My stay with my family at the hotel was a relaxing, convenient and great experience. All staff were very helpful, accommodating and serves with a smile that goes a long way","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms A.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am proud to share your comments with the team.\n\nThank you for sharing your experience, and we look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Emma C.","avatar":null,"date":"14/03/2018","description":"We stayed two nights at the Mercure and were very impressed by the friendly and dedicated staff, comfort of the rooms and the generous buffet breakfast. On our first morning, our seven year old son went missing between our hotel room and the restaurant— staff responded immediately and were very helpful finding him safely. They even brought a complimentary dessert to our room afterwards because they wanted to make sure that he was ok. We were so grateful. We also appreciated the easy and helpful check in, the pillow menu, the free apples, and comfort of the beds. The only slight negatives were that the bathroom was damp-smelling, and the toilet ran so you had to be sure to flush a second time. But these were minor and the staff, service and comfort outweighed this for us.","name":"Great service and friendly staff","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable and enjoyable. I have also followed up with our maintenance team to ensure the bathroom smell and faulty toilet are addressed accordingly. My apologies for the inconvenience caused on this occasion.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Brad R.","avatar":null,"date":"14/03/2018","description":"Staff were very welcoming things like calling the lift for me and handing me a bottle of water on my arrival my upgrade was already confirmed on arrival Room service was great and thanks for the glass of hot milk","name":"Very relaxing and comfortable","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Mr R.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable.\n\nI appreciate your continued loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"4.0","tripType":"single","trust":"trust"},{"author":"Yvonne D.","avatar":null,"date":"14/03/2018","description":"Good hotel good service frendly staff and very helpful","name":"Very satisfied with stay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms d.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"5.0","tripType":"couple","trust":"trust"},{"author":"Peter B.","avatar":null,"date":"14/03/2018","description":"All good, except at check in.\nWas told room not ready for another 20 mins, to go upstairs to the bar and get a coffee and “I’ll bring your room key up to you” after nearly an hour, the check in person did not show. I went down to the desk, not sure She recognised me, when I asked if room was ready as “you hadn’t brought the key up to me” very off hand, she used the computer again and just gave me the key, no sorry or anything.","name":"Such friendly staff","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Mr B.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory. However, please rest assured that I have followed up with our Front Office Manager regarding the poor service you encountered at check-in, to ensure this is addressed accordingly with the team member and prevent future occurrence. My sincere apologies for the lapse in our service standards on this occasion.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"3.5","tripType":"family","trust":"trust"},{"author":"Bess C.","avatar":null,"date":"14/03/2018","description":"Ensure that you check rooms prior to offering the. There was no a/c and no power in the bathroom!","name":"Poor and extremely disappointing!","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have addressed the issues you raised and prevent future occurrence. Again, my apologies for the lapse in our standards on this occasion.\n\nI appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"0.5","tripType":"business","trust":"trust"},{"author":"Martin","avatar":null,"date":"14/03/2018","description":"Brilliant - Nothing was too much trouble.\nFrom providing advice and what to look at, where to eat, where to shop etc.\nWhen we complained about cigarrete smoke coming through the air con vent (by someone smoking elsewhere in the building who was not meant to), we were immediately offered another room on a higher floor. They transferred our bags and then brought up our alcohol we had inadvertantly left in the room fridge later that night. Extremely happy with th service.","name":"Best service by hotel staff ever","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Mr L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am proud to share your comments with the team.\n\nThank you for sharing your experience, and we look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"5.0","tripType":"couple","trust":"trust"},{"author":"Jenna","avatar":null,"date":"14/03/2018","description":"I stayed at the Mercure as a stop over in Sydney before heading back home. It is located very closely to Central Station which was a massive contributor to selecting to stay here. Even better was the excellent and helpful staff. They made the check in and baggage drop off brilliantly easy. The room was comfortable and the block out blinds were a God send.","name":"Comfortable and easy","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms H.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"4.0","tripType":"friends","trust":"trust"},{"author":"Lynsey","avatar":null,"date":"14/03/2018","description":"Our stay in this hotel was great, very comfortable beds and room facilities. The hotel is in a great location for access to all that Sydney has to offer visitors. Food was lovely - breakfast and room service. The only complaint was that the water in the swimming pool was very cold and it wasn't enjoyable to try to swim in it. I would definitely stay here again!","name":"Lovely hotel in a great location","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most comfortable and enjoyable. I also advise that our pool is usually heated to 27 degrees, however I will have our maintenance team check this to ensure maximum heating. My apologies for any inconvenience caused on this occasion. \n\nI appreciate you sharing your experience, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Rialet L. R.","avatar":null,"date":"14/03/2018","description":"Stay at hotel was satisfactory but unfortunately it took 9 days for the hold to be taken off my credit card even though I have been assured it will be done within 3 business days.","name":"Satisfactory","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms Le R.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most satisfactory. However, I sincerely regret the delay in your pre-authority deposit being processed. I do advise this takes between 3-5 working days, and although we action this immediately on check-out, there may be delays with the financial institutions.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"14/03/2018","description":"Very welcoming reception staff - the concierge was very helpful and due to my Accor Card we were able to book in early - which was wonderful as I had arrived in Sydney from Darwin at 7am. The beds were beautiful and I slept really well. The restaurant on the ground floor was lovely and the bar staff were very friendly and helpful. The meal was beautiful. My daughter and I had the special - T-bone steak. We loved it so much that we went back again on Sunday night - but unfortunately it wasn't available. All in all, it was a wonderful trip and a great hotel, in a great location.","name":"It was a great hotel and very close to Central","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Ms M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable, and I am proud to share your comments with the team.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"M V.","avatar":null,"date":"14/03/2018","description":"Great service and great staff","name":"Mani V.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Mr V.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,14],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Peter M.","avatar":null,"date":"13/03/2018","description":"The young lady who checked us in at reception was excellent, as soon as we walked in the door our bags were taken and delivered to our room. The only criticism was on the Monday morning at exactly 10am the coffee machines were turned off in the dining room so we could not have another cup of tea or coffee. It was very obvious we needed to leave immediately.","name":"Professional, friendly and well presented hotel.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-14T12:00:00+0000","text":"Dear Mr M.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable. However, please rest assured that I have followed up with our Restaurant Manager regarding the issue with the coffee machine to ensure this is addressed accordingly with his team and prevent future occurrence. My sincere apologies for the inconvenience caused on this occasion.\n\nI appreciate your continued loyalty, and look forward to welcoming you back soon.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,13],"ratingImageUrl":null,"score":"4.5","tripType":"couple","trust":"trust"},{"author":"Jane","avatar":null,"date":"13/03/2018","description":"Very average rooms. Nice friendly staff.","name":"Ms","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Dear Ms C.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your overall stay was satisfactory.\n\nI appreciate you sharing your experience, and hope to have the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,13],"ratingImageUrl":null,"score":"2.5","tripType":"business","trust":"trust"},{"author":"Craig O.","avatar":null,"date":"13/03/2018","description":"We always enjoy staying at Accor properties - we're treated well, rooms and facilities are always good and the services is tremendous.","name":"A great stay at a good, well located, well priced Hotel adjacent to the CBD with excellent restaurant service.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Dear Mr O.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,13],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"13/03/2018","description":"Was very happy with location of the Mercure. Central to everything. \nAlso happy with the helpful staff and cleanliness of Mercure. \nWill definitely be booking here again!","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Dear Ms S.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate you sharing your experience, and look forward to the opportunity of welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,13],"ratingImageUrl":null,"score":"4.0","tripType":"friends","trust":"trust"},{"author":"Rebecca W.","avatar":null,"date":"13/03/2018","description":"Staff were extremely welcoming and helpful.","name":"Amazing!","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Dear Ms W.,\n\nThank you for taking the time to tell us about your stay at the Mercure Sydney. \n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to note your overall stay was most enjoyable.\n\nI appreciate your loyalty, and look forward to welcoming you back in the near future.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,13],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Sandra","avatar":null,"date":"13/03/2018","description":"It was a pleasure to spend 1 week in the Mercure. I slept really well in the big bed. The bathroom had everything needed. The room & bathroom were spacious. Even it's in a busy neighborhood I didn't hear any noice.","name":"Just like at home","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-13T12:00:00+0000","text":"Dear Ms M.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, and I am delighted you stay was most comfortable.\n\nThank you for sharing your experience, and we look forward to the opportunity of welcoming you back when next you visit Sydney.\n\nKind regards\nDaniel Barnard\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,13],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Harry","avatar":null,"date":"13/03/2018","description":"the checkin was smooth as usual and the front of house were helpful as always. Its good to be returning to a place where service is always part of the package, not a privelege. 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