Customer Service Manager in Eastman, GA at Arconic

Job Snapshot

Job Description

Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.

Building and Construction Systems, a business unit of Arconic, is the leading manufacturer of architectural aluminum products and systems for the commercial construction industry. Arconic Architectural Products (AAP) helps architects, designers, specifiers and installers achieve their own groundbreaking ideas using our Reynobond® %7C Reynolux® products. We serve the global market with manufacturing facilities in Eastman, Georgia USA and Merxheim, France, which manufactures and markets architectural systems and products in North America, Europe, Asia and the Middle East.

We have an immediate opening for a Customer Service Manager to support our Arconic Architectural Products (AAP) business. Reporting to the National Sales Manager, the CS Manager will focus on retaining and growing new customers and improving the overall customer service experience with AAP and our Reynobond product.

Duties & Responsibilities include:

Participate in strategic and tactical planning activities to support achievement of sales and operational objectives

Manage customer service activities and offer customer order fulfillment support

Oversee product pricing and customer quoting procedures

Support a culture of business ownership

Promote accuracy and discipline in sales order processing function to support targeted objectives in order fulfillment performance

Identify opportunities for process improvements and develop systems and procedures to implement these improvements

Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction

Direct and motivate through coaching, team concept and constructive feedback

We live our Values and measure our success by the success of our customers, shareholders, communities and people. Arconic’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind.