Damaged during delivery, defective, incorrectly advertised or not what I ordered

You can return your purchase to us within 30 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund or a replacement, where available, at no additional cost. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

I want to return an unwanted item

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of placing the order for a refund. In accordance with the Distance Selling Act games must be in their original packaging and still be sealed. Consoles may be opened for the purpose of inspection (but not used). Please note that hardware must contain every component part (cables, controllers etc.) before it can be accepted as a return.

Please be aware that we will not refund your return postage costs, as there is no error on our part. When returning items you must ensure the goods are packaged adequately to protect against damage. We recommend that you return your item recorded delivery as we cannot be held responsible for any items that you return to us that get lost in post. PLEASE NOTE THAT WE CANNOT BE HELD RESPONSIBLE FOR ANY INCOMPATIBILITY ISSUES AND AS SUCH CANNOT ACCEPT ANY RETURNS OF THIS NATURE. Please check compatibility before completing checkout.

Returning large or expensive items

For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part, we will need to deduct the cost of the service from your refund.

Testing returns

We test every return for faults and defects. Please check DVDs, Blu-rays and video games on a second machine where possible and ensure latest game updates have been installed before returning anything to us. If you return an item as faulty or defective and our test team discover nothing wrong then we will return the item to you at your cost.

Please note: we are not responsible for incompatibilities caused by DVD or Blu-ray players modified to disable regional encoding. For PC games please check that your computer is capable of running the game you purchase as we cannot be responsible for any computer incompatibilities.

We are also only able to accept returns of products with an inherent fault and not items that are no longer operating due to neglect or other means of damage - ex. disc scratching caused by hardware (commonly referred to as laser burnt).

When will I get my refund?

On receipt of your authorised return we will process your refund within 2-3 working days. Please note, this does not include your bank's processing time. Please check with your bank if the refund has not appeared within 10 days. On the date the refund is completed, we'll send you an e-mail message confirming the date and amount. Refunds will be made to the original payment method used for the purchase.

The Game Collection eBay Outlet is required to process all refunds to the original payment method applied when you placed your order. For our eBay outlet the only method of payment is PayPal so refunds will be made to the PayPal account used to place the order.

If you have any queries on our refund policy please feel free to contact us here or