We have a 100 percent satisfaction guarantee policy. If you are not satisfied with the merchandise you ordered, please contact Spartan Promotional Group Customer Service at 651-735-1333 or e-mail programs@spartanpromo.com to receive a RMA number (Return Merchandise Authorization). When we receive the product back from you we will either credit your account or send a replacement item. The customer will be responsible for return freight to and from Spartan for this product. In the event that the merchandise is damaged or incorrect, Spartan will issue a call tag for that item and will reship a new item at our expense. Claims for damaged goods or non-receipt of merchandise will be honored for 30 days after your order has been placed. Please save the packing slip and material.