Outage: Internet services (solved)

We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start:

2016-11-3 16:15*

End:

2016-11-3 16:40*

Duration:

25 minutes

Impacted services:

All services

Affected Areas:

071GIL: 010, 060, 064, 065, 067, 068, 069, 071

Update 4/11/2016 10:15: the solution has been found, proximus is resetting the communication paths one by one, lines should be starting to get back online one by one. We advise you to reboot your router if you do not see any changes in the status of your connection after 30 min.

Update 4/11/2016 8:08: some lines remain offline, rebooting doesn’t seem to help. These cases are under investigation, we do our utmost to have the issue resolved.

Update 3/11/2016 21:45: Root cause found, works were performed to extend our capacity, and a configuration mistake was made by proximus. The configuration is adapted and we recommend rebooting your device to regain internet access.

Update 3/11/2016 17:00 Recovery of offline customers is our top priority. A lot of the affected lines are back up, but there are still some down.