Case Study: Resolution Health

Resolution Insurance is a brand trusted by individuals and businesses who enjoy their well designed and unique insurance covers. They are known for their innovation and creating industry benchmarks, they have several firsts to their credit including offering individuals HIV/AIDS, dental/optical and maternity covers. Their approach to insurance is to create simple, quality and innovative solutions.

The Problem:

A cocktail of suppliers for all their branches

They experienced poor support from the suppliers and didn’t have a central point of contact.

They required services with automatic failover capability for their key branches

They required stable reliable Internet services.

Solution

We approached Resolution Insurance offering MPLS connectivity for their branches within Kenya and the East Africa region.

VBK offered a managed service solution for their then 7 sites which have grown to 14 sites by the end of 2016. We have provided them with a central point of contact for their support for all their offices including their offices in Uganda and Tanzania, they have a dedicated Key account manager who handles all the issues that may be raised by the customer and have a central billing system for all the sites.

This has greatly improved efficiencies in their IT environment improving service delivery to their customers.

“Vodacom Business Kenya has supported our services for the past 3 years and has done a commendable job. We receive exemplary customer support; the service is resilient and reliable.”