“We saw immediate improvement in ticket times,” said Michael Johnson, Regional Manager of Jason’s Deli. “We shaved a full minute off ticket times just by having the ability to prioritize orders and deliver food faster. Runners find customers more quickly and get back to the next delivery faster just because we use Table Tracker.”

With the new table locator monitoring technology developed by LRS, Jason’s Deli knows the status of every order at all times, precisely which table orders belong where before delivering the meal, and how quickly tables are turning between guests.

Originally, Jason’s Deli used red plastic table tent cards with white numbers for food runners to locate where food was supposed to be delivered—customers placed their order, cooks prepared the food, then food runners went searching for the matching number placed on the customer’s table.

“There are systems out there that measure production times, but Table Tracker helps you measure the guest experience from order to delivery. That’s huge,” said Johnson, after emphasizing that their top priority is always the guest’s dining experience. At Jason’s Deli, Johnson explained how much Table Tracker consistently motivates his team and increases productivity. The system gives restaurant staff members and managers visibility into their performances, which elevates the team’s sense of ownership around the customer experience.

Table Tracker involves extremely accurate RFID location-based technology that’s discreetly hidden beneath the tables, avoiding table clutter and potential maintenance issues. The real-time data reporting indicates when a tracker has been placed on a table and where. That data, coupled with staff notification of when an order is ready for delivery, gives quick-service and fast-casual restaurants the opportunity to personally serve high-quality food at fast food speeds.

To learn more about Jason’s Deli’s work with the LRS Table Tracker™ system, visit www.table-tracker.com.