September 2013 Office Update: Targeting and Repeated Offering

Since the shipment of the September 2013 Security Bulletin Release, we have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).

We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates.

We have received escalations related to targeting for the following KB's.

@Dawn, a quick fix you can use is to right-click a file, select "Open With" and select the correct program. This will re-associate the file type with the application. We're working on a permanent fix for this issue now.

If you're having trouble with file type associations for Office 2010 Starter Edition, using the right click > "Open With" capability will help you restore the connection between Office aps and their file types.

These repetive updates are still happening and worse still you cant uninstall them as Windows does not recognise them as being there even though the update was supposed to be successful. Causing the computer to run like a three legged dog.

Issue with An automatic update "kb2589275" has also stopped my computer and my friend's as well, from recognizing Word Starter 2010 as a source to open files. Is there a fix from Microsoft yet for this problem. My computer will not allow me to uninstall that update (no uninstall button or link).

I can confirm no more office 2007 updates(KB2760411, KB2760588, KB2760583) repeatedly. I have a question about installed patch itself. Office 2007 updates(KB2760411, KB2760588, KB2760583)installed my system multiple times already. Is it OK?

Stating that the problem has been solved without even explaining what people need to do is just moronic! At the very least you could instruct people that they need to click on the 'Check for updates' button and this will fact clean up the problem.

This is what I did: Make sure the updates are installed, if hidden unhide them and check for updates again, may take two attempts for updates to not appear again, but after checking for updates second time round it doesn't list those updates anymore.

I am having the same problem with kb2760411, kb2760583 and kb2760588 repeatedly wanting to reinstall, even though it says it was installed successfully each time. This has been happening for the last few days. When do you expect to have this problem fixed?

I think I found a fix for my repetitive requests to reinstall updates microsoft Office 2007 kb2760411, kb2760583 and kb2760588. Go to check for windows updates and once your system checks for any updates it will come back and tell you there are no updates and it will not prompt you again to install these updates…..

Still trouble here in Denmark, hoping you just haven't gotten the update rolled out here you, as I haven't gotten the KB27.. updates yet, and can't install the last 2 updates (service pack 2 for Microsoft Office 2010(KB2687455) 32bit) and (Microsoft PowerPoint 2010 (KB2553145)32bit) Neither can update, and the PowerPoint one keeps trying, but failing. it is impossible to upload office files to email, because it doesn't recognize the program…

When do you plan on fixing this problem with updates KB2760411, KB 2760583, and KBKB2760588. You either need to remove those faulty updates before sending through ones that work or notify everyone that you have fixed them so we can unhide them for installation. Really, the moment you found out they were faulty they should have been removed, this is truely incompetent for a SECURITY update.

I haven't been able to open Word or PowerPoint docs since September 9th. I did a System Restore to the last update on September 8th. Now I can open the Word & PP docs. Microsoft – WTH??? Stop it already and fix the problem. Don't update my computer anymore until you can figure this problem out. You might as well drive me to the Apple store. I won't buy a PC again.

Please update the KB894199 about the re-release patches or detection logic, as well as update technet.microsoft.com/…/ms13-sep with a new version indicating the patches have been re-released. Most IT pros don't have time to search dozens of individual product blogs to find out when a patch is re-released, the two locations above are central resources.

Same problem as others reported with kb2589275. I tried right clicking and using "Open With", but MS Word Starter is not on the list of programs offered. I also tried using Microsoft Office Client Virtualization Handler. It turned all my Word files into Adobe Acrobat files. I can't open any of them now.

I've got the same problem as dawn with this update KB2589275. All my word doc files now have a strange orange icon instead of the usual Word blue one, and will no longer open with a double click. Initially I thought I'd lost all my documents – complete disaster – but the 'open with' solution choosing the option for 'Microsoft Office Client Virtualization Handler' seems to work, thank goodness. I look forward to a proper fix as soon as possible please – as reported below,the update cannot be uninstalled. Shouldn't these auto-updates be much more thoroughly checked for efficacy before these global releases? Not good for users or microsoft's corporate reputation.

I am also having the same problem as Dawn. Issue with An automatic update "kb2589275" has also stopped my computer from recognizing Word Starter 2010 as a source to open files. Is there a fix from Microsoft yet for this problem. My computer will not allow me to uninstall that update (no uninstall button or link). WHEN WILL THIS ISSUE BE FIXED??? With so many similar complaints this NEEDS to be addressed!!!

Still having issues with the computer not recognising that I have word, office and excel starter versions. Have managed to open some of my files using the right click method but not all and others are opening but with complete random symbols and letters top and bottom with original text in the middle. The files that seem to have the problem have turned orange in my documents thumbnails. How can microsoft updates do this…they should be thoroughly tested before being released for installing.I have lost access to a number of files which is really annoying and unacceptable.I am not a technical wizard so don't know any sophisticated ways of resolving this. So please find and TEST a solution so that my files and programs return to how they were before the updates last Wednesday 11th September.

I reinstalling the 3 Updates since 9/12/2013 multiple time and the check for Windows Updates does not work. It was last updated on 9/11/2013 @ 3:51 PM. Is this 9/11 just a coincidence? Is there a patch or something or do I have to pay someone to fix this?

Doesn't seem like my comment posted, so I'll try again. After KB2760411, 583 and 588 installed six times, I took the advice of some and uninstalled the updates and then hid them to prevent them from being re-offered. Some say the issue isn't fixed. Do I dare restore and install the updates? Do I eve need to do anythng? I haven't seen any updates other than Windows Defender updates since then, nothing that looks like a fix.

Please explain how to access the updates that will correct this problem because I've been getting 3 of those reinstalling every day for a couple of weeks and manually checking for updates is failing. All I get when I manually check is Windows could not search for new updates. An error occurred while checking for new updates on your computer. Code 80072EE2