Re: New software update(s) - Oct / Nov '18

I experienced a very troubling software muddle this morning on L97. Hopefully it's a clue as to why the software has become so confused with the VOD services.

I was in the Showmax app, looking at Series \ Drama.

I changed my titles order from "Z-A" to "Recently Released".

This resulted in the DStv "You're-Watching" screen being displayed instead, with the Showmax title etc. still at the top of the screen.

I pressed the right arrow key to try move to the next section in the "Showmax" app, or wherever I was now... , and then found myself properly back in the Showmax app as if nothing had happened, with no further sign of any DStv items.

Extreme to say the least MC, and the only reason I've added more to the thread.

The dev. team are clearly capable of better given their reasonable Explora history, let's hope they'll be allowed what they need to get back there again now... this certainly ought to be the last straw.......

Re: New software update(s) - Oct / Nov '18

@Optimistand @JeanP, The random disappearing of CU titles, this was addressed with Architectural Forum for some improvements. This happens when the user access CU while there’s a catalog update at the same time. The screen will go blank and show the generic CU message while processing the new acquired catalog. The user will need to wait +-30 seconds for the process to complete. If the user doesn’t exit the screen while this is showing, it will not automatically refresh, thus re-launching of the CU screen will be required after 30 seconds at most.

@Grace_DStv1 - apologies but the architectural team is going to have to come up with a better explanation on this or admit that there is a problem. For 5 years this never happened (except after a reboot) and catalog updates were always taking place. Now there is not a day that goes by that I don't get this and there is no way I always happen to try CU at the time an update occurs. It pretty much happens EVERY time after CU hasn't been accessed for a while.

This only started happen a few software updates ago so clearly something was changed that causes this, and it wasn't a change for the better so it needs to be reversed. This is a bug and nothing else.

Re: New software update(s) - Oct / Nov '18

Re: New software update(s) - Oct / Nov '18

Also received L97 - apologies if mentioned/covered already as I am still catching up on threads after my holiday - and the final episode on Last Week Tonight With John Oliver (on CU+) has finally populated the series on my TV Shows You're Watching.