Your voice matters

Your voice matters

Year of publication: 2004
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Edition: 1

Provides a good basic introduction to how standards at all levels can improve from consumers' input in their development, and why it is so important for consumers to participate actively in the standards-making process. This brochure describes the role of consumer representatives in ISO workand lists the particular benefits (fitness for purpose, safety features,environmental protection, etc.) to standards of consumer participation. It contains useful information and actual examples where consumers' participation have favourably influenced standards for products.