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I hard reset my phone but when i go to log in for

Customer Question

I hard reset my...

I hard reset my phone but when i go to log in for verification with my google account it just returns right back to the verification log in screen keeps telling me to sign in with a previous google account on the phone and i am

Technician's Assistant: How old is the phone?

Idk its a zte majesty

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today i reset it cuz itwas being slow i tried my recovery email n and changed my google password ***** logs onto it on the computer but wont go thru on my phone

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

There is only one item of personalization that cannot be removed from an Android device by a factory reset, and that is the gmail address that was originally used to register it. That information will be associated with the device forever on the Google registration servers. The gmail password ***** be changed on the email servers, but it takes anywhere from one day to one week for the change to appear on the registration servers.

You can access your gmail account on the web by going to www.google.com and selecting the gmail link in the top right corner or the home page, or you can go directly to www.gmail.com. When you get to the login page, you can use the Forgot Email or Forgot Password ***** to work out to recover your gmail address and/or reset your password. You will need to be able to supply identification information to validate your identity and alternate email address or mobile device number to receive the password ***** information.

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.