Ok so obviously the add-in was working seeing it was loading items in the history queue. Well I reformatted my harddrive (since I was due a clean install - plus unfortunately I'm on Vista). At anyrate - I remember I was storing my .pad file in another location other than the default (C:\Users\Operator\Documents\ACT\ACT for Windows 10\Databases). Well this was the only change differing from my original installation that I made when reinstalling ACT ... and VIOLA!!! History recorded.

Let it be know abroad! Near and Far!!! If you want email from outlook to record in ACT history - be sure your database file is in the default location. Don't try anything fancy or else ACT! - DOES NOT COMPUTE!!!

(oh and one more thing - when restoring your database file after reformatting your computer - you must update ACT before trying the restore bc the restore file is on the newer version and the act you just installed is the older.)

So a big THANKYOU!! one and all. None of your solutions worked directly - however you helped me narrow down the problem to a very simple and logical solution. :-)

Re: A problem that's killing me!

1) In Outlook - when I create a new message there is an "add in" tab and when I click on it it gives me the option to record history. The default is always set to "record history" and history never records in act.

2) When you say "set up an address book in Act that Outlook would know about" I'm assuming you mean when you go to "accounts" in Outlook and look under the "Address books" tab there is an "ACT! Address book - mapi" which when you view it's properties is pointed at the act database .pad file.

Open your Windows Task Manager (ctrl+alt+delete), look under the Processes tab and see if Act.Outlook.Service.exe is running. If it is not then, in Windows Explorer, browse to C:\Program Files\ACT\Act for Windows. Look for Act.Outlook.Service.exe and double-click it. Then check the Task Manager again to make sure it is running.

2) Is the ACT Add-in enabled?

In Outlook, go to Help/Privacy Options, then click Add-Ins on the left. Locate the ACT Outlook Add-In....is it active, inactive or disabled? At the bottom of the add-ins screen, in the Manage: dropdown, choose COM Add-ins and click Go. If ACT is unchecked, then recheck it. Open the Privacy Options again, change the Manage: dropdown to Exchange Client Extensions and again make sure ACT! is checked (if present).

3) Is the History Queue folder full? (do this after completing the first 2 items)

In Windows Explorer, browse to C:\Documents and Settings\(your username)\Application Data\ACT\Act for Windows 10 and open the History Queue folder. If you see a lot of items in there, delete them. These are "stuck" email attachments that may be preventing messages from being attached.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.