Category Archives: Business Process

Amy Bennet — August 13, 2018 — August 13, 2018 Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions you make all year (no pressure, right?) You’re putting your brand and your customers in the hands of someone new, whose efforts will … Continue reading The Fundamental Guide to the Contact Center RFP→

Devon Smiley — April 18, 2018 Follow @devonmsmiley — April 18, 2018 Let’s talk about profit. It’s a nice word. Great concept. Fabulous way to boost your business. But we don’t always give it the respect it deserves. Profit needs to be a priority. The common wisdom is that a business needs sales. But all … Continue reading Price Strategically To Boost Profits→

Taylor Gordon — March 5, 2018 — March 5, 2018 stevepb / Pixabay For awhile in my business, I looked at income as the only marker of success. I was completely income-focused because it seemed like everywhere I turned other business owners were using income as the top metric to measure how well they’re doing. … Continue reading Here’s a Better Benchmark of Success Than Business Income→

Benjamin Brandall — February 28, 2018 — February 28, 2018 Humans are responsible for 70% of airplane crashes, 90% of car wrecks, and 90% of workplace accidents. But people are also a core part of business. The same factors that make humans irreplaceable — nuanced judgment, emotion, and creativity — also make humans a pain … Continue reading The Psychology of Processes: How to Work with Imperfect Humans→

Choncé Maddox — December 21, 2017 — December 21, 2017 cloudhoreca / Pixabay Sending invoices can be an exciting time because it means payday is nearly here. Yet and still, if you’re a freelancer, you know that doing admin work like sending invoices means more unpaid time on your end. Depending on how many clients … Continue reading How to Cut Your Invoicing Time in Half→

Aaron Sawitsky — November 22, 2017 — November 22, 2017 geralt / Pixabay It’s the middle of November, which means that we are deep into the annual RFP (request for proposal) season. Because so many companies issue RFPs around this time of year, we thought it made sense to take a few minutes and give … Continue reading How to Craft the Perfect Request For Proposal (RFP)→

Sukh Dhillon — July 26, 2017 — July 26, 2017 “Best practices” tends to be used as a catch-all phrase often thrown around in the world of web design. When uttered, it’s almost as if design decisions are blessed with the ultimate guarantee of success— though this can prove to be a false truth in … Continue reading When ‘Best Practices’ Fall Flat→

Ben Mulholland — June 21, 2017 — June 21, 2017 Apple is well-known for being innovative and immensely successful, to the point where the company is worth $ 750 billion (and counting). However, without a healthy dose of workflow analysis they would’ve crumbled under their own business model back in the late 1980s. “We could … Continue reading Workflow Analysis: Apple’s Secret Ingredient to Success→