TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

2.05Rooms

1.05Service

1.05SleepQuality

1.05Value

2.05

“False fire alarm..charged for the price of a room we didn't get.”

Feb 20, 2013Lisa S, Morton

i would have given value a better rating if we had been charged for the type of room we ended up with rather than what we reserved. We reserved a king but were given a queen. When we challenged the charge at checkout, we were told we had to call the corporate office but the guy did aknowledge that they made an error. Seems like a scam. Also, the fire alarm went off in the middle of the night because someone used the clothes dryer. Other customers said the the same thing happened the prior night.

Read management response to this review.

Management response from HospitalityMgr, Manager

LisaSI am sorry for any problems you experienced during your recent stay. We certainly hope that all our guests are pleased and satisfied with their stay. I will be using your letter at my next staff meeting and once again I thank you for taking the time and effort to bring these issues to my attention. I do hope you give us another chance to show you we do have your stay and guest satisfaction as our main priority.
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