White Papers

Services@Retail - The future of services in retail

The future of retailing involves increasing integration of services and the supply of products, creating solutions that meet the emerging demands of omni-consumers whose multi-channel access blurs the barrier between physical and digital arenas. What's lacking for this consumer is time. Simultaneously, the intensification of retail competition and pressure on already reduced margins of the sector impel retailers to seek alternatives to reinvent their businesses.

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