The Engineering Department conducts site surveys at customer premises prior to installation. Furthermore, the department also schedules a planned, preventive maintenance and fault rectification. Two engineers are available on call 24-hours a day, seven days a week and 365 days a year for any problems customers report.

The Engineering Department has direct access to the network planning software and plug-in customer installation module. Therefore, when a new site installation request is passed from the Network Administration Department, the details are entered into the customer installation module, automatically updating the network planning tool. The Engineering Department is assigned the task of site surveying, installing and functional testing the customers’ equipment.