We use cookies and similar technologies to recognize your repeat visits and preferences, to measure
the effectiveness of campaigns, and improve our websites. For settings and more information about
cookies, view our Cookie Policy. By clicking “I accept”
on this banner or using our site, you consent to the use of cookies.

I ACCEPT

Troubleshooting activation issues in Avast products

To troubleshoot issues related to activating Avast products, select one of the following tabs according to your platform:

Instructions in this section apply to the following products:

Avast Premier

Avast Internet Security

Avast Pro Antivirus

Avast Secureline VPN

Avast Cleanup Premium

Avast Passwords

Avast AntiTrack Premium

To troubleshoot activation issues, refer to the following sections in sequence:

Retrieve a copy of your license

If you experience any issues during the activation process using either a license file or an activation code, retrieve a copy of your license from the Avast website or your Avast Account to exclude the possibility that the issue is caused by the license itself.

Activate your product

After you have retrieved a copy of your license, refer to the following articles according to your product and license type to activate it:

To troubleshoot activation issues, refer to the following sections in sequence:

Retrieve a copy of your license

If you experience any issues during the activation process using either a license file or an activation code, retrieve a copy of your license from the Avast website or your Avast Account to exclude the possibility that the issue is caused by the license itself.

Activate your product

After you have retrieved a copy of your license, refer to the following articles according to your product to activate it:

Follow the steps below to uninstall your product according to your preferred method:

Uninstall app via your Android settings: go to Settings ▸ Apps on your device and select the app you want to uninstall from the app list. Tap Uninstall and OK to confirm the uninstallation process.

Uninstall app via Google Play Store: search for the app you want to uninstall in Google Play Store and tap it. Tap Uninstall and OK to confirm the uninstallation process.

Check if you are connected to the correct Google Account

If you do not remember which account you used for your purchase, go to the Google Play Store menu and select Account ▸ Subscriptions to see a list of subscriptions assigned to the currently selected Google Account.

Open the Google Play Store and tap the menu icon in the top-left corner of the screen.

If the account that you are currently logged into is not the account used during your purchase, follow one of these instructions:

Tap your current account name or email address to see a full list of accounts, then tap the Google Account that you used during your purchase.

If you don't see your correct account listed, follow the steps in the section Switch between accounts ▸ Switch accounts on the Google Play website on a mobile device in this Google Support article: