Process Builder: Error: "Unfortunately, there was a problem." for a deployed Process

Knowledge Article Number

000220224

Description

I have deployed a Process Builder Process from a Sandbox to Production. When I click on the Process Builder in Production, I see an error message, and am unable to activate or edit it.

Error message: Unfortunately, there was a problem. Please try again. If the problem continues, contact Salesforce Customer Support with the error ID shown here and any other related details. Error ID: 1772129185-433543 (-18248785)

(The Error ID might vary)

Resolution

This can happen when you deploy your process from a Sandbox, which is on a preview instance.

Within the Sandbox the Process Builder uses a newer version, than in Production.

When transferring from one Sandbox to a different Sandbox on the same release, you should be able to update.

This working as expected, your Process is built on the newer release, and will not function in the previous release.