I registered my account on 1/21/19. I have remained logged in on my Wyze app and everything has worked fine. I recently had reason to believe that someone else (my ex) might have access to my cameras without my permission. I tried to reset my password but keep getting an “Invalid Email” error message when I do so. I have NOT changed the email address associated with my account. Is it possible I’ve been hacked? If so, what do I do about it? I am hesitant to log off the app in fear that I won’t be able to get back in.

Yes, and I get “Invalid username or email” which is why I’m concerned. I have not changed my email since I registered my account, yet it seems to have changed or not able to be recognized. I have verified in my email account the Wyze account initial setup and welcome emails.

Has this issue been resolved for you? I have contacted support but Iʻve tried numerous potential fixes and nothing works. I can sign in and out of the app with the same password, but I am unable to log into the account on my computer, nor am I able to change my password via the app. Is there a physical approval process necessary at first, since I just created my account this afternoon?

After the second failed login, there was a banner across the top of the page that said invalid email and then linked me to forgotten password page ¯_(ツ)_/¯ Sort of gave up with it, since it works fine from the app. trying to resolve another issue sigh

I also cannot reset pw via the website. Site says “invalid email” when its the same email I can see when Im logged in via mobile device. This does not make me very confident that this company can be trusted to manage the intimate data that is my video stream…

I am also getting an error message stating I have an invalid email when trying to log into WYZE web interface. I recently lost my phone and am hoping to access the camera via website and cannot do so. I have not changed my email.