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News from East Midlands Trains

East Midlands Trains employees recognised at Stagecoach Group champions award

Winners from East Midlands Trains scoop awards in Customer Service category

East Midlands Trains employees were among the winners at the annual Stagecoach Group Champions Awards.

The awards – now in their seventh year – recognise excellence over six areas including Safety, Health, Community, Customer Service, Environment and Innovation.

At this year’s ceremony East Midlands Trains employee Joy Iggleden was awarded the Gold Customer Service Champion award while Kim Cinavas received the Bronze Customer Service Champion award.

Winners at the event represented Stagecoach Group’s bus, rail, tram and coach businesses in the UK and North America . All received a trophy, cash prize and a two night stay in London incorporating the award ceremony.

The event was also attended by TV personality Ferne McCann, who presented winners with their awards. Earlier this year Ferne successfully obtained her bus driving licence after training with Stagecoach in London as part of a recruitment project to encourage more female drivers.

Gold Customer Service Champion Joy, a train manager based in Nottingham, is the ultimate professional, leading by example, always ready to help – and doing all of this with a constant smile on her face. In the last year alone, she has been named winner of two internal awards. During one journey, the train she was on came to an abrupt standstill following reports of a suicidal male on the track. Concerned for the welfare of the man, Joy climbed down onto the track with the assistance of the train driver. She managed to get the man to sit on the banks and chatted with him, Joy then persuaded him to get back with her on the train and arranged for professionals to meet with him. Joy is said to be “one of the railway’s heroes” and a “true role model to her peers”.

Bronze Customer Service Champion Kim – a Customer Service Assistant at Sleaford - is the epitome of excellent customer service, regularly receiving glowing commendations from her customers. At the recent East Midlands Trains Great Service Awards, Kim received nearly 100 nominations from customers, supported by a raft of nominations from her colleagues. Kim regularly goes above and beyond for her customers, earning praise for everything from the everyday assistance around things such as luggage to the personal touch, such as reassuring a customer’s nervous stepson who was preparing to travel alone.

East Midlands Trains Managing Director Jake Kelly said: “I am delighted for Joy and Kim and would like to congratulate them on these awards which are thoroughly deserved.

“They make a real difference to our business and to our customers every day and I would like to thank them, and our many other hard-working staff, for the part they play in delivering high-quality services to our passengers.”

More than 150 Stagecoach employees have been presented with Champions Awards over the past seven years.