ISPConfig and SmartScreen® Filter, how to get through

Hello
I never send anything home with my private address, always on corporate addresses or Gmail.

It was the first time I send and I find myself a spammer at home.

And when I do a test dkim check for example, all is correct.

Do you have any idea for this release of this problem?

Thank you for your help

Mz

We have reviewed your IP (XXX.XXX.XXX.XXX) and determined that messages are being filtered (i.e. sent to the Junk folder) based on the recommendations of the SmartScreen® Filter.

Email filtering is based on many factors, but primarily it's due to mail content and recipient interaction with that mail. Because of the proprietary nature of SmartScreen® and because SmartScreen® Filter technology is always adapting and learning more about what is and isn't unwanted mail, it is not possible for us to offer specific advice about improving your mail content. However, in general SmartScreen® Filter evaluates specific words or characteristics from each e-mail message and weights them, based on their likelihood to indicate that a message is unwanted or legitimate mail.

Unfortunately, after reviewing the information you provided and in compliance with our mail policies, we are unable to offer immediate mitigation for your deliverability issue. However, we have some specific recommendations for you to consider that can help you to improve deliverability over time.

Follow content and formatting best practicesThere are numerous Internet resources which offer advice and best practices, we recommend you refer to these resources for assistance creating well formatted and more deliverable email.

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Clearly mark your emails so that Windows Live Outlook.com customers are able to identify that they requested or subscribed to emails from your service.

Ensure your email lists are up to dateRemove those who do not want to receive the emails and consider making the unsubscribe process more visible to ensure you are only delivering mail to interested recipients.

Join the Junk Mail Reporting Program (JMRP)We believe that your recipients are the best indicator that the email you are sending is wanted. The JMRP program allows you to see which of your emails Outlook.com users have marked as junk or unwanted mail. Reviewing the results in JMRP will provide to the most direct information on what characteristics of your email, customers, and ultimately SmartScreen®, consider to be unwanted. This helpful feedback mechanism allows you to ensure that mails being sent from your IP are not resulting in negative feedback that could impact your sending reputation. Being vigilant about users who mark your e-mail as unwanted or the types of messages that are being marked as unwanted can help you keep mailing lists updated with only interested users and modify future campaigns. In addition, monitoring user complaints can help you identify unintended mail traffic or detect a potentially compromised account sending unwanted mail to your customers. Enroll at https://postmaster.live.com/snds/JMRP.aspx?wa=wsignin1.0.

Join the Smart Network Data Services program (SNDS)

The SNDS program provides data about traffic seen originating from your registered IP, such as mail volume and complaint rates. The data is built from the log files of the inbound mail machines and other servers at Outlook.com and Microsoft and represents factual information about the traffic from your mail servers to Outlook.com users. For more information about this free program refer to https://postmaster.live.com/snds/FAQ.aspx. To register, please go to http://postmaster.msn.com/snds/. (Tip: As part of the enrollment process, you are asked to sign the JMRP program agreement and then send a response to Support indicating that it has been signed. It's not uncommon for that step in the enrollment process to be missed.)

We encourage you to take an active role in managing your email practices and infrastructure. The SmartScreen® filter is not static and it is possible to improve deliverability over time. Implementing and maintaining email best practices such as those described above can help.

But when I transfer a message with legal content it goes directly as junk mail.

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It does not matter if your content is legal or not, what matters is the software at live.com believes it is spam which can be a simple false positive. I have not developed the SmartScreen software for live.com, so I can't tell you why it believes that you mail is junk Contact the live.com support and ask them to whitelist your IP address or send them your fakse positive report for their antispam system.

To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.

Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.

Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?p...=support_home_options_form_byemail&ct=eformts.

Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.

There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.

To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.

·Ensure that the unsubscribe process is visible and that you respond to requests to remove a user from your mailing list in a timely fashion.

·To ensure interested recipients are receiving mail in their inbox, encourage users to add you as a contact or as a safe sender in their Outlook.com options.

·Many senders include a statement like the following in their welcome mail when user subscribe: To ensure delivery to your inbox, please add [email protected] to your address book.

Mail formatting:

oClearly mark your emails so that Windows Live Outlook.com customers are able to quickly and easily identify that they requested emails from your service.

oAvoid urgent calls to action in email notifications, invites or advertisements such as "Must sign up today!" "Log in right now!" "Update immediately!" since these are common tactic used by malicious senders.

oIf you have enrolled in JMRP and are seeing feedback on certain types of mail messages:

§Consider giving user's more control over the volume and types of mails they receive. For example, allow them to configure mail frequency: daily, weekly, etc. and opt-in to the types of mail messages they are interested in receiving: daily offers, sales only, gift reminders, holidays only and so forth.

§If you receive complaints about your legitimate emails then there is something about these emails that customers do not like or find suspicious. You should evaluate the complaints and adjust your emails to address those issues.

While there are no guarantees of improvement, most senders find that structuring emails to address the complaints in JMRP has a beneficial effect on deliverability.

In addition, if you haven't already done so I encourage you to sign up for the two free programs we recommended: the Junk Mail Reporting Program (JMRP) and the Smart Network Data Services program (SNDS). Actively using the information these programs provide can help you identify and monitor issues that can impact Outlook.com sending reputation.

·Junk Mail Reporting Program (JMRP) - As we noted before, your recipients are the best indicator that the email you are sending is wanted. This helpful feedback mechanism allows you to ensure that mails being sent from your IP are not resulting in negative feedback from your users. Enroll at https://postmaster.live.com/snds/JMRP.aspx?wa=wsignin1.0.

·Smart Network Data Services program (SNDS) - The SNDS program provides data about traffic seen originating from your registered IP, such as mail volume and complaint rates. For more information about this free program refer to https://postmaster.live.com/snds/FAQ.aspx. To register, please go to http://postmaster.msn.com/snds/. (Reminder: As part of the enrollment process, you are asked to sign the JMRP program agreement and then send a response to Support indicating that it has been signed. It's not uncommon for that step in the enrollment process to be missed.)

If you have a deliverability issue in the future, we encourage you to file a new ticket to have your issue investigated. We have streamlined and improved the Deliverability Support process by implementing an automated system the reviews your sending IP(s) and responds with a Deliverability Report which provides a status on each IP submitted.

This system is able to automatically mitigate many deliverability issues. If your issue can't be automatically mitigated or the system can't take action, the Deliverability Report includes a link you can use to submit additional information so that our 24 x 7 Deliverability Support team can investigate and respond to you. For your reference, the link to report an issue is http://go.microsoft.com/fwlink/?LinkID=614866&clcid.