What happens after you make your booking

we'll send you a confirmation email with your collection date and reference number

we'll arrange the collection on your chosen day

you will have to leave the items at the agreed location by 6am on the collection date

on the day, we'll collect the items specified in your booking

Make changes or cancel your booking

You can’t make changes to your bulky waste collection request (eg alter the number of items) after the booking is confirmed. You can cancel the booking at any time but the fee is non-refundable. This is because vehicles and crews are allocated to each collection at the time of booking and there is a cost to the council.