Senior Software Engineering Manager

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit http://www.avaya.com.

About the Solutions & Technology Business

The Solutions & Technology organization of Avaya is the company’s global team responsible for the new innovation, development of Avaya’s contact center, unified communications and collaboration products and services. We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, high trust environment.

About the Opportunity

We are currently looking for an individual who can lead the development of solutions and features based on the Avaya Oceana and Analytics platforms. The successful candidate will be passionate about solving challenging problems by building high-performing, scalable, enterprise-grade applications. We can offer you a dynamic, multicultural and fast-moving environment where your knowledge and ideas are highly valued.

You will be taking over the engineering leadership of the development of one or more key Contact Center software/solution deliveries that will involve overseeing the work of a matrixed, multi-locations, cross-functional agile team that builds the distributed backend systems that power our latest Web Based Multimedia Contact Center application.

As a member of our talented team you will be leading creative and ground-breaking product design and development. You will take part in architecting and developing mission-critical applications. Responsibilities include managing a cross functional team that is engaged in Java/Java EE application development while engaging with Product Management, customers and our services teams through the development lifecycle to ensure conformance to all applicable standards and requirements.

Activities

Work directly with product managers, sales teams and end customers, with responsibility for the discovery and documentation of business requirements

Architect and design new software components, Microservices and software solutions

Provide engineering leadership and oversight in delivering new software applications iteratively as part of an agile/scrum cycle

Build and deliver compelling customer focused demonstrations

Identify and implement areas for continuous process improvement

About the Individual

You are an experienced engineering manager with a strong track record of project delivery. You have strong organisational and motivational skills with a strong eye for detail and planning. You have a solid understanding of product development and can smoothly move from infrastructure to front-end. You have excellent communication skills and you find it stimulating to work in a dynamic and agile organization. You have an ability to spot potential pitfalls in advance and work to address them. You are comfortable dealing with uncertainty and changing requirements and with proactively mitigating risk without compromising innovation and delivery effectiveness.

Requirements

Proven, solid industry experience in a Software Development leadership role with a track record of successful software project delivery.

Demonstrated experience in software development lifecycle. Previous experience or willingness to learn and apply new DevSecOps concepts:

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf