Unity Connection Grammar Statistics Tool

The Grammar Statistics tool shows information about the dynamic name grammars that are used by the Cisco Unity Connection voice-recognition conversation to match caller utterances to the names of objects on the system (for example, usernames and alternate names, distribution list names, and so on). When administrators add or change names on the Unity Connection system, the names are not recognized by the voice-recognition conversation until they are compiled in the grammars.

For each name grammar, the tool displays information such as the finish time of the last grammar recompilation, the total number of unique items in the grammar, whether there are updates pending to the grammar, and whether the grammar is currently in the process of being recompiled.

By default, Unity Connection recompiles grammars when administrators add named objects or change object names on the system (unless a bulk operation is in progress, in which case Unity Connection waits ten minutes for the operation to complete before recompiling the grammars), or when there are more than five changes requested in the space of a minute. If the grammars have grown to the point where the name grammar recompilation process is affecting the performance of your Unity Connection server during busy periods, you can modify the default Voice Recognition Update Schedule (under System Settings > Schedules in Cisco Unity Connection Administration) to limit the times and days when the Unity Connection voice-recognition transport utility can automatically rebuild the voice-recognition name grammars. By default, all days and times are active for this schedule; if you modify the schedule but want to override the schedule while it is inactive and force an immediate recompilation of all grammars, or if you want to force recompilation during the ten minute wait period after a bulk operation has been initiated, you can select the Rebuild Grammars button on the Grammar Statistics tool.

Depending on the service and component involved, you may complete serviceability-related tasks in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability. For example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.

Unity Connection Task Management Tool

The Task Management pages list a variety of system maintenance and troubleshooting tasks that Unity Connection automatically runs on a regular schedule. Tasks can be run at the same time as backups and anti-virus scans.

The default settings and schedules for each task are optimized for functionality and performance. We recommend that you not change the default settings and schedules.

Caution Some tasks are critical to Unity Connection functionality. Disabling or changing the frequency of critical tasks may adversely affect performance or cause Unity Connection to stop functioning.

To Access the Task Management Tool

Step 1 In Cisco Unity Connection Administration, expand Tools .

Step 2 Select Task Management .

Cisco Voice Technology Group Subscription Tool

You can use the Cisco Voice Technology Group Subscription tool to be notified by email of any Unity Connection software updates. To subscribe, go to the Cisco Voice Technology Group Subscription Tool page at http://www.cisco.com/cgi-bin/Software/Newsbuilder/Builder/VOICE.cgi .

Real-Time Monitoring Tool

The Real-Time Monitoring Tool (RTMT), which runs as a client-side application, uses HTTPS and TCP to monitor system performance, device status, device discovery, and CTI applications for Unity Connection. RTMT can connect directly to devices via HTTPS to troubleshoot system problems. RTMT can also monitor the voice messaging ports on Unity Connection.

RTMT allows you to perform the following tasks:

Monitoring a set of predefined management objects that focus on the health of the system.

Generating various alerts, in the form of emails, for objects when values go over or below user-configured thresholds.

Collecting and viewing traces in various default viewers that exist in RTMT.

Viewing syslog messages and alarm definitions in SysLog Viewer.

Working with performance-monitoring counters.

Monitoring the voice messaging ports on Unity Connection. When a Unity Connection cluster is configured, you can open multiple instances of RTMT to monitor voice messaging ports on each server in the Unity Connection cluster.

Monitoring the number of threads and processes in the system; uses cache to enhance the performance.

Depending on the service and component involved, you may complete serviceability-related tasks in both Cisco Unified Serviceability and Cisco Unity Connection Serviceability. For example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.

Remote Database Administration Tools

A database proxy can be enabled to allow the use of some Windows-based remote database administration tools that are available on the Cisco Unity Tools website (http://ciscounitytools.com ), where updates to utilities are frequently posted between Unity Connection releases.

Note You can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com and select Sign Up Here.

Cisco Utilities Database Link for Informix (CUDLI)

The Cisco Utilities Database Link for Informix (CUDLI) tool allows you to navigate the Unity Connection database, learn about the purpose of data in a particular table or column, and jump between referenced objects in the database. It also shows stored procedures and includes a custom query builder.

Application audit logging is enabled by default. Users with the Audit Administrator role can configure auditing on the Tools > Audit Log Configuration page in Cisco Unified Serviceability. (By default, the application administration account that is created during installation is assigned the Audit Administrator role.) For Cisco Business Edition, the Audit Log Configuration page settings also control auditing for Cisco Unified Communications Manager components.

To access the audit logs, users with the Audit Administrator role can use the Real-Time Monitoring Tool. In Trace and Log Central, go to System > Audit Logs > Nodes. After you select the node, another window displays System > Cisco Audit Logs. The application audit logs are stored in the AuditApp folder. In a Unity Connection cluster, the publisher and subscriber each have separate application audit logs which you can reach by selecting the appropriate node.