Content Management? Bah humbug!

Looks like this blog is transforming into an archive of snarky #ECM hashtags on twitter, but I guess it could be worse… …I could still be trying to write real blog posts. *sigh*

As with the last one of these, I’ve removed retweets, meta-comments about the meme, etc. Also, the twitter search APIs totally suck at giving the same results twice, so if you notice tweets missing from this list, please let me know (@pmonks) and I’ll happily add them in.

It’s been a while (too long!), but a couple of days ago another of these ECM / pop culture crossover memes hit the twitterverse, with some very funny consequences. Given that the meme seems to have died down I thought I’d capture it for posterity – too many of these memes (remember #cmspickuplines?) have been lost due to Twitter still not offering the ability to find all tweets with a given hashtag, irrespective of when they were originally posted (<irony>I’d tag that with #fail but Twitter wouldn’t preserve it so what’s the point…</irony>).

Without further ado, here’s the list of #ecmband tweets up until 10am US-Pacific on September 4th, 2011 (note: for brevity I’ve removed retweets, meta-comments about the meme, etc.):

@CherylMcKinnon I can see it now “The ECM Mullets present Business Up Front, Party in the Back!” #ecmband cc @piewords @ldallasBMOC

The tweet that kicked it all off.

Footnote: although I used the Twitter API to retrieve these tweets, retrieving all tweets for a given hashtag is still a bit of a crapshoot. As a result I’ve probably missed some of the entries – if you notice any that I have missed, please let me know and I’ll manually add them.

While deconstruction is serious business for the curmudgeon, I occasionally like to take a break from the rigours of sowing chaos and discord by presenting some more constructive observations.

In this post I’d like to capture the mental picture I have of how Content Management fits together, neatly putting all of the pieces of the CM puzzle (DM, WCM, RM, AA†, etc.) in their rightful place. As a bonus we will also learn how and why various products (including our good friend WordPress) fit into the Content Management menagerie.

† I consider AA to be part of CM, as beer consumption appears to be an increasingly important part of the Content Professional’s technical proficiency.

A Hierarchy of CM Problem Domains

In my previous post I introduced the “Reversi Rule” and noted that for CM we came up with the rather broad definition of “the management of content”. To me this generality is a large part of the appeal of the term (particularly when compared to ECM, which is just downright confusing) – it generously includes the diverse array of human endeavours that could conceivably be classified as “Content Management”, it doesn’t say anything about what those specific problem domains look like (beyond requiring that they involve the “management of content”, for some reasonable definition of “management” and “content”) and it doesn’t exclude any of the broad range of actors who face these problems (including, but not limited to, enterprises).

So what specific value, then, does such a broad definition for Content Management provide us?

Note: this diagram does not attempt to capture all possible CM problem domains, although doing so would be an illuminating exercise.

This diagram clearly illustrates a couple of important points:

A vast array of activities can be referred to as “Content Management”.

Many of these use cases have unique and highly specialised requirements, particularly as we get closer to the tips of the tree.

Some of the management activities we think of as being common across the hierarchy actually have quite different semantics depending on the specific problem domain (versioning requirements are very different between Docroot Revision Control and Records Management, for example).

A graphical treatment also helps to highlight part of the reason why we’re all having so much trouble agreeing on what “Content Management” really is – we all tend to operate down at different tips of the tree, yet throw around our specific problem domain as The One True Form of Content ManagementTM!

What About the Technology?

Typically software products are a trailing indicator of business problems, so it’s no surprise to find that there are systems for almost all of the use cases identified on the diagram. In fact adding the word “System” or “Software” to most of the labels on the diagram will result in an extant product classification. There are a few exceptions (“Docroot Revision Control System” and “Structured Content Production System”, for example), however there are productson the market today that are admirably described by these two terms.

The Bonus Round

Going back to our (by now somewhat fatigued) example of WordPress, it clearly falls into the node labeled “Blogs”, and by adding “System” to the label we get “Blog System”. Sounds fair – I doubt anyone would dispute that WordPress is indeed a Blog System.

Now by looking at the diagram we can see that a Blog System is a specialised form of Presentation Management System, which itself is a specialised form of Web Content Management System, which is finally a specialised form of Content Management System. I can hear some incredulous voices: “are you asserting that WordPress is all of these things?”. Absolutely!

Let’s pick some more examples, to see if we can break this model:

Alfresco RM – clearly a Records Management System therefore also a Document Management System, therefore also a Content Management System.

Virage MediaBin – this is an easy one: the web site explicitly touts it as Digital Asset Management, so only one step and we arrive at Content Management System. NEXT!

Ektron eWebEditPro (here’s a potentially contentious one!) – again the web site tells us it’s HTML Editing Software, therefore a Web Content Management System and a Content Management System.

Interesting eh? All these vastly different systems (we’ve just picked 4 that are completely different from one another), yet all of them provide specialised facilities for the management of content central to various different problem domains. They’re all Content Management Systems!

To paraphrase Drew Carey, next time you’re at a social event without companionship or sustenance, I’d encourage you to play “pin the CMS tail on the product donkey” (allowing yourself the ability to extend the hierarchy above with categories that I left out) – I think you’ll mostly find it a trivial exercise.

In Conclusion

At this point you might still be asking yourself what all this means and whether there is any real value in such a broad definition for Content Management.

My answer to that would be that an inclusive definition such as this one comes closest to the true meanings of the words “Content” and “Management”, without requiring us to open the can of worms that would be involved in trying to define these two words in detail (which is impossible anyway, since their precise definitions depend on the specific problem domain).

More importantly, by not requiring us to come to some global agreement about what “content” and “management” mean, this definition can help us move beyond the historical divides within the profession (notably the divide between the Web Content Management and Document Management camps), by giving us common terminology that is compatible with how these terms are used today by all camps, while also being sufficiently well defined that everyone knows what’s implied (and just as importantly, not implied) when someone make an assertion such as “Microsoft Word is a Content Management System”.