The Public Affairs Office is the community contact point for the Shelby County Mayor’s Office and Shelby County government. The department coordinates media inquiries that are posted in the Headline News section of the Shelby County website's home page. The staff also keeps Shelby County government employees updated about important events.

The Mayor’s Action Center is also part of the Public Affairs Office. Staff members from the Public Affairs Office conduct neighborhood code enforcement tours and represent Mayor Luttrell at meetings of various community organizations.