CommuniGator Help Site

HTML Upload failed, what to do?

When uploading HTML, several things must be taken into consideration. In this article we will look at some of the most common mistakes that prevent a successful HTML upload, and how to avoid them.

The error(s)

After an unsuccessful upload you will notice a message such as the one in the image above. These messages will give you a rough idea of might be wrong with the template.

Analysing the template

Problems with HTML uploads are often related to file names, such as in the screenshot above.

One potential issue is the name of a file and/or a folder starting with a non-alphanumeric character.

The issue with the folder name as we see above is that when using a template created by a 3rd party sometimes the software used leaves temporary folders and files behind, these will need to be removed as we will show at a later step.

The system will also reject the hyphen character.

If you change the name of the image, you will also need to go into the HTML code and change the image file path to point to the new location.

The fix

To resolve the issue the "_OSX" folder was removed, the ".thumbs.png" file was also removed.

The file "Image-2.png" was renamed to "Image_2.png" as you can see in 2.

Although CommuniGator will accept spaces in the file name as seen in 1 it is recommended that you rename the file as well, the underscore "_" would be the best substitute for the space.

After all the changes were made the ZIP file was re-uploaded and successfully added to CommuniGator.