Support/FAQ

If You Are Playing Right Now

Where is the Login Button?

On a mobile device, the login will nest itself in the menu. Tap on the three white lines below the MetroDemic logo and you should see the menu open up. You can login from there.

Alternatively, you can simply navigate to play.metrodemic.com.

Do I need to enable the Location/GPS on my phone in order to play?

No, the game does not incorporate the Location/GPS feature on your phone. We recommend turning the Location settings to “off” during the game to extend your battery life.

Can we pause the game?

Yes, use the pause button in the upper right corner of the game to pause the clock for family fights, hail storms, dirty diapers, and whatever else life throws your way!

What happens if my phone battery dies in the middle of the game?

Log in using the same activation code on another team member’s phone. The game will pick up right where you left off.

The game seems to be frozen. What should I do?

First, make sure you have an internet connection. If you aren’t online, you can’t play.

If you definitely have an internet connection, our recommendations is that you simply log in using another teammate’s phone. The game will pick up exactly where you left off.

If nobody else on your team has a phone, follow these three steps:

Log out of the game from the game’s home screen.

Clear the cache on your browser

Log back in at play.metrodemic.com

Can my teammates use their cell phones?

Your teammates are encouraged to use their phones to help you research the answers on all of our challenges. However, only one phone on the team can be used to submit answers and view the map.

What do we do if we can’t find something?

If you come across a location clue that is missing, blocked, stolen, closed, or inaccessible for any other reason, please let us know! Every time you open an outbreak you’ll see a link that allows you to “Report a Problem at this Location.” We check those reports and make updates daily.

If you aren’t on that page anymore, just email the details to metrodemic@kuriocitygames.com.

Can I challenge a question?

Of course! Building MetroDemic is more of a science than an art, so we welcome any discrepancies you find.

On every answer page, you’ll see a link to “Report a Concern With This Question”. That will send a message back to our labs with our concern, your location, and the question in, uh, question.

Where can I find my score?

Your score is measured in “souls” and is always visible at the top of the screen. Your score will be added to our leaderboard once your team finishes the game.

How MetroDemic Works

How many people should be on a team?

A four person team is the ideal size for playing MetroDemic.

We don’t recommend going any higher than five people per team because people are likely to be less engaged.

Do I need a reservation?

No, you don’t need a reservation or to book a starting time. The game is designed so you can play it whenever you are ready.

Where does the game take place?

This game is played on your feet while exploring a small area within the city. You will always be outside. MetroDemic takes you to see parks, interesting architecture, public works of art, and other intriguing sites.

How much walking is involved?

Each course is confined to small area downtown which is typically about 3 square blocks. The outbreak sites that you’ll visit are often less than 100 feet apart.

You’ll earn some good fitbit points, but this activity is not going to involve 90 straight minutes of walking.

Do we have to run?

Running is not required. In fact, we intentionally designed MetroDemic so the fastest team does not automatically win. The winner is going to be the team that picks the most strategic course and solves the challenges most efficiently.

Is the game appropriate for kids and teens?

Content-wise, we would qualify for a PG rating. There are some subtle adult jokes throughout the game that will fly over most kids’ heads.

For kids, decide if they are going to be able to walk around for 90-minutes. You can pause the game twice in case they (or you!) have a meltdown in the middle.

Teens with a cell phone will have a great time. If they don’t have a phone, they’ll probably just stare at their parents with contempt and wonder why you go out of your way to embarrass them at every minute of the day. Then after the game, they’ll ask you to buy them a phone. Again.

What if somebody’s phone battery dies in the middle of the game?

Any time somebody logs into the game using an activation code that is already in play, the device (phone) that was currently in play will be logged out.

We designed it this way so that if a phone gets dropped down a sewer grate or the battery dies, the team can carry on with their game on another team member’s phone.

Do I have to download an app?

The game is played on a mobile-friendly website, you do not need to download an app. MetroDemic can be played on on any phone or tablet with an internet connection.

What is the refund policy?

We do not offer refunds on unused team registrations. That being said, the code will remain active and you are welcome to use it any time in the next 6 months.

Organizing Group Events

How do I book a group event?

To book an event as a group, all you have to do is purchase 2 or more teams from our purchase page. Our system will instantly set you up with all of the group benefits when it sees a package coming through.

There is no need to request a quote, reserve a time, or jump through flaming hoops.

Do I need to make a reservation?

A reservation is not required. MetroDemic is a self-guided activity that can be played at anytime.

What are the advantages to booking this as a group?

When you book MetroDemic as a group, it is much, much easier to manage the event! Here are three things that you ONLY get if you book MetroDemic as a group.

Group Invite Webpage – We built a great tool that lets you input your date and event name, and then generates a unique webpage that can be shared with your group. They’ll know what to expect, when to arrive, where to go, and what to bring.

Activation Codes – The activation codes required to start the game come in a printable format that can be printed, cut up with scissors, and handed out to your team captains. Easy peasy.

Group Instructions – We provide you with clear instructions on how to handle your group at the starting line and get the game launched.

How much work do I have to do as the organizer?

MetroDemic is a self-guided activity that is easy to organize. Your job as the group organizer is simple:

Purchase a package of teams on our website. Buy 1 game for every 4 players.

Send our group invite page out to your participants.

Get everyone to the starting line on the day of the event.

Split people up into teams of four and designate a team captain.

Hand the team captain an activation code

How much time does the game take?

You should block off 2 hours for your group to play the game.

While the game itself has a 90-minute time, you’ll want to factor in time to get people organized at the starting line and allow for a little cushion in case one of your team pauses the game for a bio-break.

Is there a maximum group size?

We don’t recommend going much higher than 50 people for an event. Our technology can handle it… it’s the logistics of you having to coordinate that many people at the starting line that we worry about.

If you consider yourself a “professional cat herder” and want to play with a group larger than 50, we recommend a staggered the start time. Give teams a 30-60 minute window during which they can start the game.