Patient experience

Quality counts: Patient’s voice at the heart of what we do

The quality of our services and the experience of our patients is what counts the most. What our patients tell us about our services helps us to get even better, and we use their all important feedback to understand what we’re really doing well, and where we really need to raise our standards even higher.

We use a range of methods of gathering patient and carer feedback including the Friends and Family Test, Patient Opinion, patient and carer surveys, focus groups and Patient Stories.

To help meet our vision NCH&C has developed a Patient Experience and Involvement Strategy which sets out key goals and how we intend to improve patient experience and involvement. It builds on previous, existing and new initiatives and is delivered and monitored through an annual Implementation Plan. We ensure that when listening to and acting upon feedback we use our core values of Community, Compassion and Creativity to improve care.

Read about which of our NCH&C sites now offer complimentary Wi-Fi for patients and their friends and families.

Patient Experience Steering Group

NCH&C has an established Patient Experience Steering Group (PESG) which monitors the strategy and implementation plan. The PESG is also responsible for monitoring all patient experience and involvement activities undertaken across our Trust to assist with service improvement and development and an improved patient experience.

Patient Experience and Involvement Strategy

NCH&C has developed a Patient Experience and Involvement Strategywhich sets out our key strategy goals and how we intend to improve patient experience. It builds on previous, existing and new initiatives and is delivered and monitored through an Annual Implementation Plan.

Related Pages

Related Pages

Get involvedNCH&C is an important part of daily life for many people right across the county and that is why we want our Trust to have patients at the heart of every decision we make and encourage you to take the opportunity to get involved in the work of our Trust.Patient Advice and Liaison Service (PALS)If you need information, support or advice about using NCH&C's services, our confidential Patient Advice and Liaison Service (PALS) is here to help.Complaints and ComplimentsInformation and guidance on how you can make a complaint or compliment on NCH&C's services.