Unlock your Norton Password Manager vault with Mobile Unlock

The Mobile Unlock feature lets you unlock your Password Manager vault using a desktop browser by approving a notification on your mobile device instead of manually entering your vault password. Each time you launch your desktop browser with the Norton Password Manager extension installed, a vault unlock request notification is automatically sent to your registered mobile device. Once you approve the unlock request on the mobile device, your vault automatically unlocks in the browser.

The vault unlock request is sent to the mobile every time you launch the browser or sign in your Norton account. For the Mobile Unlock to work, you must have installed the Norton Password Manager browser extension and turned on the mobile unlock feature.

No. Having a screen unlock, facial recognition, or fingerprint setup on your mobile device is not mandatory for approving the Mobile Unlock request. However, it is highly recommended that you secure your mobile device with a passcode or fingerprint for additional security.

Some reasons for not receiving a notification as expected may include:

If your mobile device does not have a stable Internet connection, the vault unlock request notification may not be received.

If the notification for the Norton Password Manager app is disabled in your iOS device, you will not receive the notification. Enable the notification for Norton Password Manager in your iOS device and relaunch the app.

If the Norton Password Manager app is uninstalled on the mobile device, the Mobile Unlock request notification cannot be received on the mobile.

If the device is on power saver mode or if battery optimization is enabled on the app, the mobile may not receive the vault unlock request notification.

If the Norton Password Manager app is not signed into your Norton account or is signed in to a different Norton account, the sign in prompt is displayed. Ensure that the mobile app and the desktop browser extension are signed in to the same Norton account.