Cloud Contact Centre Management Software

Our CEO, Nick Wheeler, created the first full service contact centre in Ireland, so he talks your language

Why bxp software is right for Contact Centre…

bxp was originally built for your industry. We think the way you do and we understand the challenges you face.

We work with you and your team to build the Contact Centre Management Software you need for improved productivity, new functionality, better end customer experience and, ultimately, more profit.

Why our process works?

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Step 1: Scope

We will work with you to establish your needs and your customer’s needs. This might include campaign builds, post-call work, wrap time, logic branching or performance management. Together we can create the comprehensive solution that addresses your unique business needs.

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Step 2: Build

Here we take the insights gathered from the previous stage and develop your own Contact Management solution. We have a fantastic array of tools to deploy, a great team on hand and loads of experience so you can expect your system on spec and on time.

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Step 3: Test

This is when you get your hands on the system for the first time and have the opportunity to work with it. No matter how well scoped, using the system itself will always provoke suggestions and thoughts and this where these ideas can be reviewed and implemented.

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Step 4: Deliver

You’re up and running, but you’re not on your own. We’re always ready with support, training and advice. We know from experience that the more you and your team use bxp, the more you will ask of it and the more it will deliver.

Simple, meet smart

We know how important reporting is and we build in a huge number of reports that start compiling the moment you start work. This means that your clients can have up to the second reports whenever they like.

bxp also gives you the power to fold in data from many other sources to create ‘super-reports’ which means that you can offer your clients new views of their business that have never been previously available; now that really is smart!