RETURNS, EXCHANGES & REPAIRS

Jacob Bromwell® proudly stands behind the quality of workmanship, craftsmanship, and materials in every product we ship. Our Lifetime Guarantee covers every item for the lifetime of the product, failure of workmanship and craftsmanship, failure of materials, and production defects. Simply put, our guarantee ensures that every item you purchase from Jacob Bromwell® meets your high standards—or you can return it to us for an exchange or refund.

Eligibility and instructions on how to return, exchange, or repair your product are listed below. Please closely follow all instructions to ensure timely processing by our team.

PRODUCT RETURNS

We do not accept returns on damaged products caused by accident, damage caused by mishandling via airline or third party shipping companies, custom-engraved or made-to-order merchandise, third-party alterations, and/or extreme wear and tear, including excessive wear and tear on vintage and antique Jacob Bromwell® products. We do not accept returns, cancellations, and/or honor refunds on custom-engraved or made-to-order merchandise. Furthermore, excessive wear and tear is not a failure of materials or workmanship; it is simply the natural course of any well-built product. If your Jacob Bromwell® product has served you well but is showing a lifetime of normal use, we hope you’ll consider buying a replacement to last another lifetime.

Please note that all returned items are subject to a 7% restocking fee (this fee is waived if we shipped you a defective item or an incorrect item). Shipping charges back to our offices are to be paid for by the buyer and are non-refundable. Any original shipping & handling charges, as well as any applicable sales taxes, are also non-refundable. If you wish to return a Jacob Bromwell® product that you purchased through a third party reseller, you must contact that store directly regarding your request.

Refunds are issued in the original form of payment. You can expect your refund within 3-5 business days after your package is received at our warehouse.

PRODUCT EXCHANGES

We do not accept exchanges on damaged products caused by accident, damage caused by mishandling via airline or third party shipping companies, custom-engraved or made-to-order merchandise, third-party alterations, and/or extreme wear and tear, including excessive wear and tear on vintage and antique Jacob Bromwell® products. We do not accept returns, cancellations, and/or honor refunds on custom-engraved or made-to-order merchandise. Furthermore, excessive wear and tear is not a failure of materials or workmanship; it is simply the natural course of any well-built product. If your Jacob Bromwell® product has served you well but is showing a lifetime of normal use, we hope you’ll consider buying a replacement to last another lifetime.

If you choose to exchange your item for a more expensive item, you will simply be charged the difference. If you choose to exchange your item for a less expensive item, we will refund you the difference in price. Any refunds are issued in the original form of payment. Shipping charges back to our offices are to be paid for by the buyer and are non-refundable. Any original shipping & handling charges, as well as any applicable sales taxes, are also non-refundable. If you wish to exchange a Jacob Bromwell® product that you purchased through a third party reseller, you must contact that store directly regarding your request.

You can expect to receive your new item(s) within two weeks of mailing in your package (though in many cases you will receive the exchanged items sooner). This time period includes: 3-5 business days for us to receive your original item, 3-5 business days for us to process your exchange request, and 3-5 business days for you to receive your exchanged item.

COPPER PRODUCT REPAIRS

If you are the owner of a Jacob Bromwell® copper product that is defective and you want it to be repaired, we will gladly honor your repair request. Please note that our repair services are only offered on our handmade copper products. Other items are in our product line are not eligible for repairs.

An example of a defective item is a copper flask that leaks through a seam or joint that does not allow it to function as it was designed to function. Slight seepage past a stopper or cork is not considered a defect. A second example of a defective item is a major scratch or blemish in the copper that does not allow the product to function as it was designed to function. Minor surface dimpling, waviness, and/or blemishes in copper is completely normal and to be expected. These are a natural part of the hand-made process and are not considered defects.

Shipping charges back to our copper workshop in Vermont are to be paid for by the buyer and are non-refundable. You can expect your repaired item returned to you within 2-3 weeks of mailing in your package (though in many cases you will receive the repaired item sooner). This time period includes: 3-5 business days for us to receive your return, 3-5 business days for us to process your repair request, 3-5 business days to service your repair, and 3-5 business days for you to receive your repaired item.