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The Commercial Television Industry Code of Practice (Code) regulates program content on commercial free-to-air television, including

• program classification;• accuracy, fairness and respect for privacy in news and current affairs• amount of non-program matter on television; and• placement of commercials and program promotions.

We value audience feedback as an important way of keeping in touch with community opinion. If your feedback concerns a programming matter not covered by the Code, such as general scheduling queries or complaints, you should contact your nearest 10 station directly.

The Code sets out a formal complaints process for matters covered by the Code. If you would like more information about the Code, including the complaints process, you can visit the Free TV Australia website or write to Free TV Australia, 44 Avenue Road, Mosman, NSW 2088.

When making a Code Complaint you do not need to indicate which section of the Code is relevant but you do need to provide us with enough specific information about the issue to properly respond.

Complaints made under the Code of Practice must be received within 30 days of the broadcast.

Your complaint should include the following information:

• Your name and address • The name of the program; or the name of the brand/product being advertised; or the name of the program being promoted• The station on which you saw or heard the program or advertisement or promotion• The date and time you saw or heard it• Reasons for your concerns

The Code requires a station to respond to you within 30 working days of receiving a complaint about a matter covered by the Code of Practice.

If you are not satisfied with 10's response, you may refer the matter to the Australian Communications and Media Authority.

N.B.: If you live outside the metropolitan areas of Brisbane, Sydney, Melbourne, Adelaide and Perth then you may be viewing programming broadcast by a regional affiliate of 10 in which case you should direct your complaint to your regional broadcaster.