I just wanted to write to thank you for excellent customer service. A dear friend . . has been looking for this particular charm in Canada, unsuccessfully. I found it on your website and ordered it, hoping to surprise her for Christmas, but as it was so late, I did not hold out much hope that it would arrive. I was so excited to see it in my mailbox today, just 5 days after ordering! It arrived from San Francisco to Toronto Canada in five days! Thank you . . . for helping me surprise a dear friend!