San Francisco, California, EUA

Get Satisfaction

Get Satisfaction was born out of Valleyschwag, a lark of an idea for distributing grab bags of leftover promotional goodies.

While initially designed to be a fun and frivolous side project, a surprising number of people signed up for the service, and the proprietors found themselves awash in thousands of customer-service requests. To their amazement, they weren’t able to find a suitable, inexpensive, online tool to host their community of customers. So they built one.

The friendly online environment they created encouraged people to answer each others’ questions, pitch in to help solve problems, and share all kinds of new ideas about how to improve their product and processes.