Glossary

Account NicknameA name given to an account to help to quickly identify – i.e., Mom’s Account, Rental Home Account, etc.

Account NumberA ten digit system-generated number used to identify a natural gas account.

Account StatusThe state of a natural gas account for a specific service address.

Bank Account NumberThe number used to identify a specific financial institution account.

Bill ImageAn electronic snapshot of a paper bill.

CCFsA measure of the quantity of gas that is one hundred cubic feet of gas or 100,000 British Thermal Units (BTUs).

Customer NameThe name associated with a certain natural gas account.

Customer TypeIdentifies an account as residential, commercial or industrial.

Deleted
The payment was deleted. Payments under this tab cannot be edited or deleted.

Days UsedThe number of days within a meter reading cycle used to calculate the bill.

Due DateThe date your payment is due without incurring late charges, etc.

Energy AssistancePrograms developed to provide help in paying the energy bills of those customers in need. Additional dollars received in the amounts of $1, $2, $5, $10, $15 or $20 over a customer's amount due will post as a contribution to a specific program supported by our company.

All other amounts paid above the amount due appear as a credit to the account.

Heating Degree DaysA weather measurement used to estimate the energy requirement for heating a home. Heating degree days are calculated as how much colder the average daily temperature is than 65 degrees F., the outdoor temperature that will trigger a typical homeowner to turn on the furnace to warm a home. Example: a day with an average temperature of 60 degrees equals a day with five HDD (65 F – 60 F).

Mailing AddressThe address where the customer receives billing information and/or correspondence. The mailing address is often the service address.

Meter NumberA four to nine digit number used to identify a natural gas meter providing service to a premise. Some meter numbers are alphanumeric. Also used as a validation code for set-up of online account management.

Meter ReadingA measurement of the consumption taken from the meter at a specific service address.

Meter StatusThe state of a natural gas meter assigned to a specific service address.

Next Reading DateThe next date the natural gas meter is scheduled to be read.

Password
Used to gain access to the system. Passwords must be six to twenty characters and contain one number. Passwords are case sensitive.

Payment AmountThe amount paid on an account.

Payment DateThe date a payment was posted to a natural gas account.

Pending
Payments made for a future day. Payments can be edited or deleted up to one day before the scheduled payment date.

Price for Natural GasThe actual cost of the natural gas consumed, a direct pass through with no mark-up.

Processing
Payments made on current day. Payments cannot be edited or deleted.

Reading DetailsAn explanation of the method used to read a specific natural gas meter.

Routing NumberA nine digit bank code that appears on the bottom of a check and identifies the financial institution from which it is drawn.

Service AddressSometimes referred to as premise address. It identifies the location of where natural gas service is provided.

Status
The status of an account could be the following:
Active – account is on and active at the premise
Final – service is inactive with an outstanding balance on the account

Therms
A unit of heating value equivalent to 100,000 British Thermal Units (BTUs).

Total BalanceThe total amount due on the account which will include all charges and/or credits for a specific billing period.

User IDUsed to identify a user. Your User Id must be unique and contain up to 20 characters.

Usage
Usage refers to the amount of natural gas used. Meter usage is usually measured by cubic feet or therms.