Free COVID-19 Nurse Telephone Triage Tool

Schmitt-Thompson Clinical Content, authors of the gold standard in nurse telephone triage protocols, and ClearTriage, the leading online provider of the Schmitt-Thompson protocols, are jointly offering a free version of ClearTriage with the COVID-19 nurse triage protocols to support COVID-19 hotlines and other telephone triage nurses.

Background and Other Details

These COVID-19 coronavirus protocols were developed and are being regularly updated by Dr. David Thompson, Dr. Barton Schmitt, and their authoring teams in close cooperation with the CDC and other infectious disease experts. They have been released as part of the complete Schmitt-Thompson Nurse Triage Protocols which are used in ClearTriage and other software programs to support thousands of call centers and millions of calls each year.

As healthcare providers address the challenge presented by COVID-19, many are rapidly deploying new Coronavirus hotlines or aggressively expanding existing nurse telephone triage services. Schmitt-Thompson and ClearTriage want to help, so we’re making a special COVID-19-only version of ClearTriage available without charge to any organization that needs it.

Just like the regular version of ClearTriage, it will create a summary of each call that you can store in any EHR or call center system without requiring IT to set up an integration. You can begin using it today with no setup required. The nurse simply finishes the COVID-19 call in ClearTriage, presses the Copy button at the bottom of the screen, and then pastes the completed note into the patient’s chart or other record.

Standard ClearTriage features are available including the ability to send CDC handouts by email or text, customize the protocols, review usage reports, and choose between different documentation options.

This free COVID-19 triage tool is an excellent choice for COVID-19 hotlines as well as for call centers or nurse lines that need help specifically with COVID-19 related calls. If your nurses will be taking other symptom-based triage calls as well, you may want to try a 30-day free trial of the complete version of ClearTriage instead since it has hundreds of additional triage protocols.

We hope this tool is helpful during this difficult situation. Feel free to contact us if you have any questions!

Legal and Security Details

It’s important to know that we don’t warrant or guarantee the protocols so you are solely responsible for the clinical outcomes of your triage calls. Here is our complete Terms of Use, the agreement that governs your use of this service.

ClearTriage does not receive, store or transmit PHI, so a BAA isn’t necessary. Details about information usage are in the “Recording and Use of Information” section of the above Terms of Use.