Features

HubDialer has all the features you need for virtual predictive dialer campaigns ranging from simple to sophisticated.

For Campaign Managers

No Infrastructure to Buy or Install

HubDialer operates entirely from the cloud. That means you don’t need to invest up-front in software or equipment, and you don’t need technology experts to get up and running. Simply pay-as-you-go while you’re using HubDialer to make meaningful conversations happen.

Convenient Self-Service

Set up your campaigns, work on list and scripts, and review your campaign reports whenever it’s most convenient. All you need is your web browser to access HubDialer from anywhere, anytime.

Supervise Campaigns and Make Calls from Anywhere

Run your campaigns wherever you and your callers are located – at home, on break at work, at school, a coffee shop, or all in the same room.

Combine Web and Phone-Only Calling

When organizing volunteers for your campaign, you don’t have to worry about who will have access to a computer and who only has a phone. HubDialer’s blended campaign capability lets volunteers who are online and volunteers who are phone-only both work on the same campaign, make calls, and log call dispositions. All your data is still rolled up into a single view just like every other HubDialer calling program.

Centralized Web-Based Campaign Dashboard

As a supervisor, you can create, launch, manage, monitor, and report on your campaigns entirely from HubDialer’s richly featured campaign dashboard.

Live Call Monitoring

Listen in on your volunteers’ calls while they’re happening so you can monitor performance, improve scripts, and coach your team to greater success.

Real-Time Results Monitoring

From your web-based dashboard, observe call progress and response reporting as results are tallied by your volunteers. You can also keep track of the remaining dials in your campaign and drill down on detailed info about your volunteer callers.

Budget Management

During campaigns, you can monitor how many calling minutes remain in your budget, and what your “burn rate” is over time – so you can get the most out of the funds and volunteer resources you’ve allocated.

Volunteer Re-Assignment

Benefit from the Latest Technology

HubDialer technology is periodically updated with exciting new features that make your campaigns run more effectively and efficiently. Because HubDialer runs from the cloud, new features are made available to you automatically so your campaign can benefit from them right away.

For Volunteers

Automated Dialing

HubDialer does the dialing. Your volunteers engage in meaningful conversations. No busy signals, no bad numbers, no time spent dialing, waiting for rings, or listening to voice mail messages.

Smart Voice Mail Management

HubDialer instantly detects voice mail and gives you the option to leave a pre-recorded voice message, hang up and try again later, or let your volunteers personally leave a message. Your volunteers only spend time on voice mail when you want them to. HubDialer takes care of the rest.

Web Interface for Volunteers

Volunteers with access to a web browser can utilize HubDialer’s rich web-based interface. The interface provides information about the call recipient, displays a personalized version of the call scripts including the recipient’s name, allows your volunteers to log responses, and gives them access to additional HubDialer features.

Phone-Only Calling

Volunteers can log into your HubDialer campaign and begin calling using just their touchtone phone. After they complete a conversation, HubDialer enables them to use touchtone key presses to log responses and to access other HubDialer features.

Automated Response Logging

Volunteers can use the web-based interface on their computers or their touchtone phones to log responses from your call recipients. Response data is available to you immediately through your campaign dashboard.

Free Form Annotation

In addition to quantitative reporting, volunteers can enter qualitative comments for review by supervisors. These can be used for gaining additional insight about volunteer interactions with call recipients, or for gleaning suggestions on how to prove overall campaign performance.

For Successful Calling

Built for Campaigns

HubDialer was built by campaign professionals specifically for campaigns and volunteers. That’s why every one of HubDialer’s features helps you achieve your unique goals and overcome some of the most difficult challenges faced by campaigns.

Improve Your Lists

The better your lists, the greater your success. During you calling program, HubDialer can automatically remove bad and disconnected phone numbers from your lists. Your volunteers can also log disposition codes for changed numbers and recipients who want to be removed. The result is improved lists with every HubDialer campaign you run.

Advanced List Management Capabilities

Use built-in features to add and rename list columns, remove duplicate records, and scrub your list against the National Do Not Call directory, known cell phone numbers, and other lists & campaigns you own.

Targeting

Break your campaign’s targeted call recipients into groups (by demographics, region, or any other segmentation) and enhance your volunteers’ calls with customized scripts tailored to each group. You can also vary the dates and timing of calls to improve your reach rates for a given segment.

Multi-lingual Support

Segment your campaign’s targeted call recipients by language spoken, and match them up with volunteer callers (and scripts) who speak their language too.

Time Zone Awareness

Ensure your targeted recipients only get calls from you at appropriate times of the day. HubDialer knows what time zones you’re calling into and helps keep your calls in-bounds.

Insightful, Easy-to-Read Reports

When it’s time to report results HubDialer offers formatted summary and detail data reporting including numeric and visual representation of your campaign’s results. You can share reports with your colleagues and use them as a goal setting tool for making your next phone campaign even more successful.

Data Import and Export

HubDialer lets you import data downloaded from third-party providers or from your own systems. After you’ve completed your campaign, you can easily export your enriched data and upload it back to your data provider, use it in Excel, or integrate it into other applications.

Skype, Google Voice, and Voice Over IP (VoIP) Calling

Take advantage of HubDialer no matter what kind of telephone infrastructure you and your volunteers use.