CiviServ

CiviServ is a sophisticated citizen portal specifically designed to deliver social and health services from state and local agencies as well as other non-governmental entities. Offered as a SaaS product, and powered by proven open source technologies, CiviServ is a configurable virtual assistant that helps connect your target audience with the right public services.

CiviServ Overcomes Key Challenges

Services for citizens in need can be scattered across many departments and community organizations, CiviServ enables users to identify what tools are available to help with their particular challenges.

Services are defined and described by governments, not by potential users, CiviServ translates institutional descriptions that users find confusing or intimidating.

Seemingly complex eligibility rules can be off putting, resulting in potential clients abandoning their search for services, CiviServ bypasses the red tape.

Visiting physical offices for assistance may not be practical for clients with disabilities, CiviServ allows them to connect from their computer.

A shifting technology landscape demands new approaches to connecting with end users, CiviServ provides the best tool.

Purpose

Educating and connecting citizens to available public services is an important part of any department or agency’s mandate, but too often, barriers lie between the services and the intended end users.

After years working in the area of social and health service delivery, we realized new technologies were required to bridge the gap between agencies and their end users. Agencies needed a tool to deliver personalized assistance via an easy-to-access interface in order to connect citizens with the services they seek.

That’s why we created CiviServ™.

The CiviServ Advantage

Accesible

Built with the public sector in mind, CiviServ is WCAG and 508 compliant, ensuring access for all users.

Secure

Running in the AWS GovCloud Region, CiviServ meets most state and federal security requirements including HIPPA, FedRAMP, FIPS 140-2 and PCI Level 1.

Connected

Personal

CiviServ helps users establish a relationship with your agency, saving favorite content, sharing recommendations, and providing a warm-handoff to more in depth service delivery. CiviServ can be configured specifically to support your department’s services, your eligibility requirements and your priorities.