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Top Tips to Unlock the Secrets of Client Management, Satisfaction, and Retention as Key Elements of your Organization’s Growth

By Don Britton, Founder and CEO, Network Alliance

Customer service. Satisfaction. Enjoyment. These seem like fairly attainable goals for your company’s approach, right? But don’t be fooled into thinking “good, old-fashioned customer service” is a given. If anything, the struggle to differentiate your company and its services and retain clients in an increasingly crowded, self-service-driven market is real and coming into sharper focus every day.

So how can you ensure your clients are consistently delighted with your company and services and keep coming back for more? Surprisingly, the answer lies within your employee teams.

Determining who you hire for a job plays a big part in forming your company’s culture and ensuring its future success. Selecting informative interview questions can be a key factor in finding the right employees — as well as weeding out the ones that won’t fit. A candidate’s answers can be telling.

While different companies embody various values and cultures, success in the workplace is strongly influenced by a person’s emotional intelligence, a quality that should be a non-negotiable when vetting job candidates, says Mariah DeLeon, vice-president of people at workplace ratings and review site Glassdoor.

Here are seven interview questions that can draw revealing answers from the job candidates you interview — and get you on your way to finding employees with stellar emotional intelligence.

Businesses that are looking to hire employees make great targets for hackers, so, whether you are an entrepreneur running a small business, the HR director of a large multi-national firm, or someone looking for a job, you should be aware of the following:

When it comes to business, the first quarter means hitting the reset button: New budgets, new ideas and, oftentimes, new talent. As the COO of a creative video content company, I’m always scouring for creative talent to fill the ranks. Specifically, employees who find innovative solutions to problems, readily see connections, execute as well as they ideate and foster an environment of imagination and possibility.

Your company might be a dinosaur and you may not even know it. In the world of business, adaptability is as important to sustained success as having a bulletproof business plan … but what if you’re too close to the proverbial forest to see the trees? In my experience, there are a few telltale signs of a company doomed to irrelevance. If any of the following are true of your company, it might be time to stop and smell the coffee.