CloudSense, the Salesforce-native omnichannel commerce platform, and NTT DATA, a leading global IT services provider and innovation partner, have announced their partnership.

The organizations have joined forces to deliver mutual customer success and to work together on NTT DATA’s Digital Telco Lab to provide novel digital solutions that help Communication Services Providers (CSPs) solve the array of challenges they are contending with today.

As a part of NTT, the world’s largest Communications organization, NTT DATA bring an unparalleled understanding of the challenges encountered by CSPs and sit well placed to address these issues with new solutions. CloudSense is also deeply rooted in Communications, bringing a wealth of experience through both their people and the projects they’ve completed with leading CSPs globally to deliver transformative omnichannel digital buying journeys, all on Salesforce.

Today’s CSPs must offer a diverse range of products and services to maximize revenues and stay competitive. Alongside the need to diversify, CSPs face a growing list of regulatory issues, ever-more capable but increasingly complex technology, growing customer expectations, and a business environment with a wide range of competitors, both direct and indirect. To thrive despite these varying demands, CSPs need to be leaner and more agile while retaining the ability to deliver complexity at scale and a consistent customer experience.

While working together on joint customer accounts and the Digital Telco Lab, NTT DATA and CloudSense will help CSPs meet the challenges they face head on by developing novel next-generation digital customer experiences. The Digital Telco Lab will specifically see the organizations pairing to provide omnichannel enabled systems Communications Service Providers can use to actively engage and interact with customers, partners and employees, using consolidated, convergent BSS and OSS systems that support simplified and lean operational business processes.

Darryl Frost, CloudSense’s Vice President Alliances and Business Development, said “We’re delighted to work alongside NTT DATA, their knowledge and experience in Communications is renowned globally. The combination of our organizations’ expertise promises joint customers improved business outcomes, as well as exciting developments for all Communications Service Providers through NTT DATA’s Digital Telco Labs.”