Title page for ETD etd-04072004-153724

Tools to Improve the Process of Engineering Design:
An Analysis of Team Configuration and Project Support

Degree

PhD

Department

Industrial and Systems Engineering

Advisory Committee

Advisor Name

Title

Kleiner, Brian M.

Committee Chair

Meredith, Joe Jr.

Committee Member

Nussbaum, Maury A.

Committee Member

Van Aken, Eileen M.

Committee Member

Watford, Bevlee A.

Committee Member

Keywords

Project Management

Engineering Design

Teams

Macroergonomics

Date of Defense

2004-03-24

Availability

unrestricted

Abstract

The purpose of this research was to determine how team design and project management (planning and tracking) affected planning and design performance and the people involved in the process. A laboratory study was conducted to evaluate three factors: team design (individuals versus groups of three), project support (no project support versus manual project support versus automated project support), and the engineering design life-cycle, which includes conceptual design, preliminary design, and detailed design. There were six observations per treatment, involving a total of 72 undergraduate engineering students. The impact of these factors were evaluated for planning time, design cycle time, cost effectiveness, cost variance, schedule variance, mental workload, and job satisfaction. For treatments that called for groups, group process was evaluated in addition to group workload. The results showed groups took 61% more time to plan their projects compared to individuals (p<0.01). Planning time was 31% longer for participants with manual support compared to those with automated project support (p<0.01). Schedule variance (p<0.01) and cost variance (p<0.001) decreased 24% and 23%, respectively, over time during the design process. The design cycle time was 17% longer for participants without project support compared to those with automated project support (p<0.05). During design, groups and individuals allocated their time differently (p<0.05). Mental workload, measured with the NASA Task Load Index (TLX), showed workload increased 16% over time (p<0.001). In addition, the combination of design phase and project tracking support affected the TLX (p<0.01). Job satisfaction was 5% lower at the end of the design project compared to the beginning of design (p<0.05). From the analysis on group process, the type of project support affected the group process during planning. Groups with manual support interacted 83% more than those with automated support (effective behaviors: p<0.01; ineffective behaviors: p<0.05). During design, the roles individuals played within the group affected how much they contributed to the group’s process (effective behaviors: p<0.0001; ineffective behaviors: p<0.01).

There were several practical implications that can be drawn from this study. In the decision to use teams versus groups, there was evidence that groups were able to attend to more of the design requirements than individuals, which resulted in the design of systems with higher reliability. However the tradeoff of using groups were in the labor cost and in longer planning and status report meetings. Therefore the organization’s goals need to be carefully considered before selecting the team design. For project support, there were clear benefits to automating the planning process. Automation resulted in better Gantt chart and planning sessions that were completed more quickly compared to those with manual support. Furthermore, systems designed with automated support resulted in lower design costs compared to systems designed without project support.