{"body":"<p><span class=\"wysiwyg-font-size-medium\">This article covers moving your:</span></p>\n<ul>\n<li><span class=\"wysiwyg-font-size-medium\">Mattress</span></li>\n<li><span class=\"wysiwyg-font-size-medium\">Modular Base</span></li>\n</ul>\n<p>Follow these steps to disassemble and move your Sleep Number mattress. Important: If you have a 360 smart bed, follow the Sleep Number the <a href=\"https://www.sleepnumber.com/support/categories/204141568\">Sleep Number 360 moving articles</a>. </p>\n<h3 class=\"wysiwyg-indent2\">\n<em>1. Open your mattress</em><br>Locate the zipper at the head of the bed and completely unzip the mattress cover. If the bed is a duvet-style and has two zippers, unzip the bottom zipper and set the mattress cover top aside. Some memory foam beds come with a hidden zipper under the edge of the mattress.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>2. Disassemble your mattress</em><br>On one side of the bed, push in the gray tab where the hose attaches to the air chamber and pull to disconnect the hose. Pull the hose out of the mattress cover through the opening in the cover. Repeat for the second air chamber, if applicable. Note: some models have two hose connections per air chamber.<br>Remove all the internal mattress components until you reach the mattress cover bottom.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>3. Pack the Firmness Control</em>™ <em>System (pump)</em><br>Unplug your Firmness Control System (the unit with the hoses attached) from the wall and pack securely in a box with packing material. You will need to move this box with minimal exposure to shock and vibration.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>4. Pack the mattress</em><br>The mattress cover and foam comfort pad should all be double bagged to prevent stains. The air chambers should be fully deflated and boxed to prevent abrasions and other damage.</h3>\n<p class=\"wysiwyg-indent2\"> </p>\n<p><iframe src=\"https://www.youtube.com/embed/KvesOEmEjx4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<h2><span class=\"wysiwyg-font-size-large\">Moving your Sleep Number modular base</span></h2>\n<p>Follow these steps to disassemble and move your modular base.</p>\n<h3 class=\"wysiwyg-indent2\">\n<em>1. Remove decking panels</em><br>Slide decking panels off of the frame by pushing and slide off to the sides of the frame.</h3>\n<p class=\"wysiwyg-indent2\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000529353/blobid0.png\" width=\"260\" height=\"185\"></p>\n<h3 class=\"wysiwyg-indent2\">\n<em>2. Remove pins</em><br>If you have legs attached to your base, unscrew wing nuts and fully detach legs.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>3. Pack the base</em><br>We recommend boxing the decking panels and support beams to prevent damage during the move.</h3>\n<p> </p>\n<p style=\"font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;\"> </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"> </span></p>","id":234964908,"section_id":360000847973,"label_names":["moving modular base"],"promoted":false,"snUrl":"/support/articles/234964908-Moving-Your-Mattress-and-Modular-Base","title":"Moving Your Mattress and Modular Base"}

{"description":"The ultimate guide to assembling a Sleep Number bed including preparing for delivery, finding your Sleep Number setting, attaching a headboard and more.","id":204141568,"name":"Set Up or Move Your Bed","sections":[{"articles":[{"body":"<p><em>You deserve better sleep. That's why we're thrilled you decided to purchase a Sleep Number<sup>®</sup>bed.</em></p>\n<p>Preparing for your delivery begins with registering your SleepIQ<sup>®</sup> account and knowing what to expect for your delivery. </p>\n<h2>Checklist</h2>\n<ol>\n<li>Register your SleepIQ<sup>® </sup>account.</li>\n<li>Check your electrical outlet.</li>\n<li>Prepare your bedroom and furniture.</li>\n<li>Know your Wi-Fi password.</li>\n<li>Be home for your delivery or have someone 18 or older home for the delivery.</li>\n</ol>\n<h2><span class=\"wysiwyg-font-size-large\">1. Registering your SleepIQ<sup>®</sup> account</span></h2>\n<p><em>After you register you are ready for our technicians to pair your bed to your SleepIQ<sup>®</sup> account. You can start exploring the Feed section of the app right away. You'll find helpful sleep tips, real stories, and information about the features of your new bed.</em></p>\n<p><em> Follow these steps to register your account before your bed arrives: </em></p>\n<ul>\n<li>Download the SleepIQ<sup>®</sup> app.</li>\n</ul>\n<p class=\"wysiwyg-indent4\">Visit the App Store or Google Play to get the SleepIQ<sup>®</sup> app on your mobile device. You'll use the app to set up your account, track your sleep and control your bed.</p>\n<ul>\n<li>Open the app and register your SleepIQ<sup>®</sup> account.</li>\n</ul>\n<p class=\"wysiwyg-indent4\">Follow the steps in the app to register your SleepIQ<sup>®</sup> account. You'll enter your order number and email address or phone number to get started. You'll need your Wi-Fi password when your bed arrives.</p>\n<ul>\n<li>Add sleeper profiles to your account. </li>\n</ul>\n<p class=\"wysiwyg-indent4\">Sleeping with a partner? Add them to your account too, so they can track their sleep and adjust their side of the bed from their own device. </p>\n<p>For more details read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Setting-Up-SleepIQ-Technology\">Setting Up SleepIQ<sup>®</sup></a>.<strong> </strong></p>\n<h2>Check your electrical outlet</h2>\n<p>All Sleep Number<sup>®</sup> beds must be near a grounded working electrical outlet so you can plug in and control the air pressure and position of your bed. Test a lamp or phone charger to make sure your outlet is working before our Home Delivery Team arrives.</p>\n<p><font size=\"4\">3. Prepare Your Bedroom &amp; Furniture</font></p>\n<p>Make sure the delivery and setup of your bed goes smoothly. Before your bed arrives: </p>\n<h3 class=\"wysiwyg-indent2\">Remove furniture you won't be using before your delivery.</h3>\n<ul>\n<li class=\"wysiwyg-indent2\">Keep your current mattress until your delivery. Our Home Delivery technicians will be happy to haul away your old mattress or move your old mattress to a different room for you. </li>\n</ul>\n<h3 class=\"wysiwyg-indent2\">Using your existing furniture?</h3>\n<ul>\n<li class=\"wysiwyg-indent2\">Read our helpful <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/233079108-Furniture-Fit-Guide\">Furniture Fit Guide</a> to make sure your furniture will work with your Sleep Number bed. </li>\n<li class=\"wysiwyg-indent2\">Our technicians will set up your bed inside your existing furniture. </li>\n</ul>\n<h3 class=\"wysiwyg-indent2\">Planning on attaching a headboard?</h3>\n<ul>\n<li class=\"wysiwyg-indent2\">Review your order to make sure you purchased headboard brackets. Our technicians will attach the headboard bracket to your Sleep Number base, so that you can attach your headboard. </li>\n</ul>\n<p class=\"wysiwyg-indent2\">IMPORTANT: Sleep Number technicians will not disassemble furniture, assemble furniture, or drill holes in your furniture. Please make sure that your furniture is set up or removed before technicians arrive. </p>\n<h2>4. Know your Wi-Fi password.</h2>\n<p>Make sure the person home for your delivery has your Wi-Fi password, so we can connect your bed to Wi-Fi. </p>\n<h2>5. Day of Delivery</h2>\n<ul>\n<li class=\"wysiwyg-indent1\">We'll call you at the beginning of the day and when we are in route to your home to let you know we're on our way.</li>\n<li class=\"wysiwyg-indent1\">Make sure someone 18 or older is home for your scheduled delivery time frame. </li>\n</ul>","id":233078988,"section_id":360000848053,"label_names":["ct-reward"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/233078988-Checklist-Get-ready-for-delivery","title":"Checklist: Get ready for delivery"},{"body":"<p><em><strong>If you had your mattress and/or base delivered via UPS Ground, follow the steps below to set up your mattress.</strong></em></p>\n<p> </p>\n<h2><strong>1. Ensure you have a proper base</strong></h2>\n<p>A Sleep Number bed requires a firm flat surface to evenly support the air chambers inside your bed. A traditional box spring does not provide the support required for a Sleep Number mattress. The firm solid surface offered by a modular base, FlexFit Adjustable Base or a platform bed is the ideal surface for your Sleep Number mattress. Please contact Customer Service for assistance choosing a base for your bed.</p>\n<p> </p>\n<h2><strong>2. Follow owners manual assembly instructions</strong></h2>\n<p>The assembly guide for the mattress you purchased should be included with your delivery, or you can access an online version <a href=\"https://www.sleepnumber.com/support/categories/204218668-Warranty-Manuals/articles/235432028\" target=\"_blank\" rel=\"noopener\">here</a>. The manual will walk you through each step of assembling your mattress.</p>\n<p> </p>\n<h2><strong>3. Set up SleepIQ technology (if applicable)</strong></h2>\n<p>If you purchased SleepIQ with your mattress, you'll want to set up and connect as soon as your mattress is fully assembled.</p>\n<p>For detailed instructions on setting up SleepIQ, click <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Setting-Up-SleepIQ-Technology\" target=\"_blank\" rel=\"noopener\">here</a>.</p>","id":233079008,"section_id":360000848053,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/233079008-Set-up-and-connect-your-bed","title":"Set up and connect your bed"},{"body":"<p>This article shows you how to setup your Sleep Number® remote. Follow the instructions below for the type of remote you have.</p>\n<ul>\n<li>Sleep Number 360® smart 5 Button Remote</li>\n<li>Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote</li>\n<li>DualTemp™ Layer Remote</li>\n<li>FlexFit™ or FlexFit™ + Remote (Bases sold from 2012-2014)</li>\n<li>All other Sleep Number® remotes</li>\n</ul>\n<h2><span class=\"wysiwyg-font-size-x-large\"><strong>Sleep Number 360® smart 5 Button Remote</strong></span></h2>\n<h3><span class=\"wysiwyg-font-size-large\"><strong><img src=\"https://www.sleepnumber.com/assets/img/support/360-5b-remote.jpg\" alt=\"\" width=\"449\" height=\"338\"> </strong></span></h3>\n<h3><span class=\"wysiwyg-font-size-large\"><strong>Video: How to Pair Your Sleep Number 360 5 Button Remote</strong></span></h3>\n<p>If you've recently replaced your pump you'll need to do a Factory Reset to pair your remote. Watch Video: <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How to Factory Reset Your Sleep Number Remote</a></p>\n<p><iframe src=\"https://www.youtube.com/embed/79yhgMvBQtw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>To get started insert two AA batteries into the back of the remote. Follow the guided setup instructions on the screen until you get to Setup Complete!</p>\n<h4><strong>Before you start:</strong></h4>\n<ul>\n<li>Make sure your bed is plugged in to a grounded wall outlet.</li>\n<li>For Sleep Number bases: Make sure the detachable power cord is firmly connected at the head of the bed.</li>\n<li>For mattresses without a Sleep Number bases, make sure the power cord is firmly connected to the pump under the bed.</li>\n</ul>\n<h4><strong>For failure to sync to the Firmness Control™ System (pump): </strong></h4>\n<ul>\n<li>Make sure the bed is plugged in.</li>\n<li>Check the power cord connection to the pump (shown below).</li>\n<li>Unplug and plug in the bed, select \"Continue.\"</li>\n</ul>\n<p>Closeup of power cord connection to pump.<img src=\"https://www.sleepnumber.com/assets/img/support/360-integrated-base-pump-power-cord.png\" alt=\"\" width=\"449\" height=\"338\"></p>\n<p>Location of pump housing compartment for Sleep Number 360 Smart (non-adjustable) bases.<img src=\"https://www.sleepnumber.com/assets/img/support/360-integrated-base-pump-housing-location.png\" alt=\"\" width=\"449\" height=\"338\"></p>\n<h2><span class=\"wysiwyg-font-size-x-large\"><strong>Sleep Number 360® smart FlexFit™ Adjustable Base 10 or 12 Button Remote</strong></span></h2>\n<p><span class=\"wysiwyg-font-size-large\"><strong><img src=\"https://www.sleepnumber.com/assets/img/support/360-12b-remote.jpg\" alt=\"\" width=\"449\" height=\"338\"> </strong></span></p>\n<h3><span class=\"wysiwyg-font-size-large\"><strong>Video: How To Pair Your Sleep Number 360 10 or 12 Button Remote</strong></span></h3>\n<p>If you've recently replaced your pump you'll need to do a Factory Reset to pair your remote. Watch Video: <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How to Factory Reset Your Sleep Number Remote</a></p>\n<p><iframe src=\"https://www.youtube.com/embed/i3Xd_wx1jsk\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>To get started<strong> </strong>insert two AA batteries into the back of the remote. Follow the guided setup instructions on the screen until you get to Setup Complete!</p>\n<h4><strong>Before you start:</strong></h4>\n<ul>\n<li>Make sure your bed is plugged in to a grounded wall outlet.</li>\n<li>Locate your bed's hip button on the side of the bed. It has a Sleep Number logo, and is at hip level if you were laying on the bed.</li>\n<li>Select \"Yes\" when asked if your bed has a Sleep Number button at the hip. When prompted, press and hold down the Favorite button for 10 seconds until it starts to flash.</li>\n</ul>\n<p>Closeup of Hip Button</p>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/360_favorite_button_bedframe_020518.jpg\" alt=\"\" width=\"449\" height=\"338\"></p>\n<h4><strong> For failure to sync to the Firmness Control™ System (pump): </strong></h4>\n<ul>\n<li>Make sure the bed is plugged in. The hip button won't light up if the bed is unplugged.</li>\n<li>Check to make sure that the power cord and black wire connecting the base to the pump are plugged in, located under the bed at the sleeper left foot of the bed.</li>\n<li>Press and hold down the hip button again, until it starts blinking, select \"Continue.\"</li>\n</ul>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/360-flexfit-pump-power-cords.png\" alt=\"\" width=\"449\" height=\"338\"></p>\n<h2><strong>Sleep Number DualTemp™ Layer Remote</strong></h2>\n<p><span class=\"wysiwyg-font-size-large\"><strong><img src=\"https://www.sleepnumber.com/assets/img/support/dt-remote.jpg\" alt=\"\" width=\"449\" height=\"338\"> </strong></span></p>\n<ol>\n<li>Remove the batteries from the remote.</li>\n<li>Unplug and plug in the Heating and Cooling Fan.</li>\n<li>Important: Unplug and plug in the actual fan, not a surge protector or power strip.</li>\n<li>Within 60 seconds, insert two AA batteries. </li>\n<li>Name your remote, so you know which DualTemp Layer it controls.</li>\n<li>Wait 5 full minutes before pairing a second DualTemp Remote to the other side.</li>\n</ol>\n<p> </p>\n<h3><strong>For failure to sync to the DualTemp™Layer:</strong></h3>\n<ul>\n<li>Make sure the connection to the DualTemp fan is plugged in with the flat side facing down.</li>\n<li>Check the connection to the power brick.</li>\n<li>Unplug and plug in, then select Continue to try again.</li>\n</ul>\n<p>Images left to right: Power Cord to Fan, Power Cord to Power Supply Brick</p>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/dt-flat-side-connector.jpg\" alt=\"\" width=\"449\" height=\"338\"></p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>FlexFit™ or FlexFit™ + Remote (Bases sold from 2012-2014)</strong></span></h2>\n<p><span class=\"wysiwyg-font-size-large\"><img src=\"https://www.sleepnumber.com/assets/img/support/rmt_fxp_0412_001_flexfit-plus-remote.jpg\" alt=\"\" width=\"449\" height=\"338\"> </span></p>\n<ol>\n<li>Make sure the adjustable base is plugged in.</li>\n<li>Press and release the Learn Button on the side of your adjustable base power box.</li>\n<li>A red light will appear on the power box.</li>\n<li>At the same time press and hold the “Raise Head” and “Flat” remote buttons for 10 seconds, until the remote display blinks and the LED on the power box starts flashing.</li>\n<li>Release the remote buttons once the power box LED starts flashing slowly and then rapidly.</li>\n</ol>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-x-large\"><strong>All Other Sleep Number® remotes</strong></span></h2>\n<p>Watch the video below and check out the sections below for additional help pairing your remote or resolving failures to sync.</p>\n<h3><strong>The video contains instructions for:</strong></h3>\n<ul>\n<li>Sleep Number Universal Remotes</li>\n<li>Sleep Number Advanced Series Remotes</li>\n<li>Sleep Number Innovation Series Remotes</li>\n</ul>\n<p> </p>\n<p><iframe src=\"https://www.youtube.com/embed/TWKyxDxJj2E\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<h3><span class=\"wysiwyg-font-size-large\"><strong>Sleep Number Universal Remotes</strong></span></h3>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/rmt_fxf_0813_1738-ff1ff2ff3-remotes.jpg\" alt=\"\" width=\"449\" height=\"338\"></p>\n<p>To get started insert two AA batteries into the back of the remote. Follow the guided setup instructions on the screen until you get to Setup Complete!</p>\n<p><strong>For failure to sync to the Firmness Control™ System (pump): </strong></p>\n<ul>\n<li>Make sure the power cord is firmly connected to the pump under the bed.</li>\n<li>Unplug and plug in the power cord, select \"Continue.\"</li>\n</ul>\n<p> </p>\n<p><strong>For failure to sync to the FlexFit™ Control System:</strong></p>\n<ul>\n<li>The Red power switch on the Control System is illuminated red when turned on and plugged in.</li>\n<li>The detachable power cord should be securely attached to control system and plugged into a wall outlet\n<ul>\n<li>We recommend plugging directly into the wall instead of using a surge protector to ensure that there is sufficient electrical current to the adjustable base.</li>\n</ul>\n</li>\n<li>Unplug the FlexFit Control System for 20 seconds and plug back in, select Continue to try again.</li>\n</ul>\n<p> </p>\n<p> </p>\n<h3><span class=\"wysiwyg-font-size-large\"><strong>Advanced Series Remote </strong></span></h3>\n<ol>\n<li>Remove the batteries from the remote.</li>\n<li>Unplug and plug in the Firmness Control System or Heating and Cooling Fan.</li>\n<li>Within 60 seconds, insert two AA batteries. </li>\n<li>Wait 1 full minute before pairing a second remote. </li>\n</ol>\n<h3><span class=\"wysiwyg-font-size-large\"><strong>Innovation Series Remote </strong></span></h3>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/corrolla.jpg\" alt=\"\" width=\"449\" height=\"338\"></p>\n<ol>\n<li>Insert a 9 volt battery into your remote.</li>\n<li>Unplug and plug the Firmness Control system.</li>\n<li>Within 60 seconds, press R. Note: Press the Up arrow button if there is no R button.</li>\n</ol>\n<p> </p>\n<p> </p>","id":360003538113,"section_id":360000848053,"label_names":["connect remote","sleep number remote not syncing","sleep number remote failed to sync","sleep number remote manual","failed to sync","pair remote","bind remote","failure to sync","flexfit remote"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003538113-Set-Up-My-Remote","title":"Set Up My Remote"},{"body":"<p><em>All you need is 5 minutes, your remote and the pillow you usually use.<br><br></em></p>\n<p>When you find your ideal Sleep Number<sup>®</sup> setting, you’ll feel aligned, supported and comfortable. Your setting will likely change over time as your body and support needs change, yet whether it’s your first or your 500th night in your bed, the steps to finding your Sleep Number<sup>®</sup> setting will stay the same. Sleeping with a partner? They should follow these same steps, to find their own setting. </p>\n<p> </p>\n<h2>Steps to finding your Sleep Number<sup>®</sup> setting</h2>\n<p>When you follow these steps, you’ll experience a range of Sleep Number<sup>®</sup> settings, from the firmest (100) to a very soft setting. Experiencing the entire range will make it easier to determine what level of support feels best to you.</p>\n<ol>\n<li>\n<h3><strong> Lie on your bed</strong></h3>\n</li>\n</ol>\n<p class=\"wysiwyg-indent4\">With your remote in hand, lie down in your normal sleeping position—whether that’s your back, side or stomach. If you usually wake up in a different position than you fall asleep in, lie in your “waking up” position because that’s typically the one you spend the most time in at night.</p>\n<p class=\"wysiwyg-indent4\">Make sure your pillow is fully supporting your head and neck.</p>\n<ol start=\"2\">\n<li>\n<h3><strong> Go to the “Find Your Sleep Number” feature on your remote</strong></h3>\n</li>\n</ol>\n<p class=\"wysiwyg-indent4\">On the SleepIQ<sup>®</sup> app:</p>\n<ul class=\"wysiwyg-indent4\">\n<ul>\n<li>Open your Bed Controls</li>\n<li>Select the Sleep Number tab</li>\n<li>Tap Help Me Find My Sleep Number<sup>®</sup>\n</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent4\">On your remote:</p>\n<ul class=\"wysiwyg-indent4\">\n<ul>\n<li>Press the Home button</li>\n<li>Select Sleep Number</li>\n<li>Press the Favorite button</li>\n<li>Select Find Your Sleep Number</li>\n<li>Select Continue</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent4\">Depending on which model remote you have, this feature may be found in a slightly different menu.</p>\n<ol start=\"3\">\n<li>\n<h3><strong> Experience your bed getting firmer, then softer</strong></h3>\n<p>First, your bed will get firmer—increasing all the way to 100, the firmest Sleep Number<sup>®</sup> setting. As the bed gets firmer, relax and pay attention to how your body feels.</p>\n<p>After reaching the firmest setting, your bed will get softer. Again, pay attention to how your body feels as the bed gets softer.</p>\n</li>\n<li>\n<h3><strong>Find your ideal level of support—your Sleep Number<sup>®</sup> setting</strong></h3>\n</li>\n</ol>\n<ul class=\"wysiwyg-indent4\">Next, your bed will gradually increase in firmness. The moment your body feels perfectly supported, with no discomfort at your pressure points, select Enter or press Stop. You have found your Sleep Number setting! Your app will automatically save this setting as your Favorite Sleep Number Setting. You can use your remote to save your setting too. </ul>\n<p> </p>\n<h2>What comfort and alignment look like</h2>\n<p>At your ideal Sleep Number<sup>®</sup> setting your neck and back should be aligned in the same position as when you’re standing.</p>\n<ul>\n<li>If you sleep on your back, the mattress should “fill in” to support the small of your back.</li>\n<li>If you sleep on your side, the mattress should “fill in” to support the curves of your side.</li>\n</ul>\n<p>Through the use of DualAir™ technology, the Sleep Number<sup>®</sup> mattress conforms to your body—and gives you incredible comfort and support.</p>\n<p> </p>\n<h2>Give your Sleep Number<sup>®</sup> setting a few nights</h2>\n<p>We recommend sleeping at your Sleep Number<sup>®</sup> setting for two to five nights. If you’re not comfortable after that, try adjusting your setting by 5 or 10.</p>\n<ul>\n<li>Increasing your setting—for example, from 35 to 40—will provide a firmer mattress.</li>\n<li>Decreasing your setting—for example, from 35 to 30—will provide a softer mattress.</li>\n</ul>\n<p>How you feel in the morning is an indication of how well you slept. If you have the SleepIQ<sup>®</sup> app, review your sleep score and data for a more detailed look at how you’re sleeping.</p>\n<p> </p>\n<h2>When to change your Sleep Number<sup>®</sup> setting</h2>\n<p>Your Sleep Number<sup>®</sup> setting is based on a combination of:</p>\n<ul>\n<li>Body weight</li>\n<li>Volume of air in the air chamber of the mattress</li>\n<li>Your sleeping position</li>\n</ul>\n<p>Learn more about when you should consider <a href=\"http://www.sleepnumber.com/support/categories/204141528-Comfort-Care/articles/235626167-When-to-change-your-Sleep-Number-setting\">adjusting your Sleep Number<sup>®</sup> setting</a>. </p>\n<p> </p>\n<p>For Sleep Number 360™ smart beds, read about how you can turn on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913-Responsive-Air-\">Responsive Air™</a> to allow your bed to adjust to you while you sleep.</p>\n<p> </p>\n<p> </p>","id":230551727,"section_id":360000848053,"label_names":["delivery"],"promoted":true,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/230551727-How-to-find-your-Sleep-Number-setting","title":"How to find your Sleep Number® setting"},{"body":"<p>Sleep Number Headboard Brackets are designed to attach directly to your Sleep Number base. Compatibility varies by base type. </p>\n<p>If you have a Sleep Number modular base you can purchase <a href=\"https://www.sleepnumber.com/sn/en/Bed-Accessories/p/106279\">headboard and footboard brackets</a> online. <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/comp-modularLegs\">Sleep Number Modular Base Legs</a> are required to attach a headboard or footboard to your modular base. </p>\n<p>Brackets are also available for: </p>\n<ul>\n<li>Sleep Number® FlexFit™ adjustable bases</li>\n<li>Sleep Number 360® Smart FlexFit adjustable bases</li>\n<li>Sleep Number 360® Smart bases and frame</li>\n</ul>\n<p><em>Contact us for help ordering brackets compatible with your base. </em></p>\n<p> </p>\n<p> </p>","id":115000159394,"section_id":360000848053,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/115000159394-Attach-a-Headboard","title":"Attach a Headboard"},{"body":"<p>Planning for your new bed or need to measure your space? This guide provides dimensions and information you'll want to know about furniture fit. Sleep Number® mattresses and bases fit inside most standard furniture. Scroll down for specific details about your base type. </p>\n<h1><span class=\"wysiwyg-color-blue120\">Mattress Dimensions</span></h1>\n<p>See below for standard sizes:</p>\n<ul>\n<li><span class=\"wysiwyg-color-black\">Twin: 38\"w x 75\"l</span></li>\n<li><span class=\"wysiwyg-color-black\">Twin XL: 38\"w x 80\"l</span></li>\n<li><span class=\"wysiwyg-color-black\">Full/Double: 54\"w x 75\"l</span></li>\n<li><span class=\"wysiwyg-color-black\">Queen: 60\"w x 80\"l</span></li>\n<li><span class=\"wysiwyg-color-black\">King: 76\"w x 80\"l</span></li>\n<li><span class=\"wysiwyg-color-black\">Cal King: 72\"w x 84\"l</span></li>\n<li><span class=\"wysiwyg-color-black\">Mattress profile (height) varies by model. Profile height is measured by laser at the center of the mattress at it's fullest Sleep Number setting. </span></li>\n</ul>\n<h1><span class=\"wysiwyg-color-blue120\">Base Dimensions</span></h1>\n<p>Details and dimensions vary by base type. See below for helpful information to consider for the base option you are using:</p>\n<ul>\n<li>Non-Sleep Number® Base or Furniture</li>\n<li>Sleep Number 360® Smart FlexFit™ Adjustable Base</li>\n<li>Sleep Number 360® Smart base and frame</li>\n<li>Sleep Number® Modular Base</li>\n<li>Sleep Number® FlexFit™ Adjustable Base</li>\n</ul>\n<h2><span class=\"wysiwyg-color-blue120\">Non-Sleep Number® Base or Furniture</span></h2>\n<p>Not using a Sleep Number base? That's okay, just make sure you place your mattress on a firm solid surface, so that your bed can support you as designed. </p>\n<ul>\n<li>We recommend a solid surface platform bed or bunkie board. Slats 2 inches or less apart are okay. </li>\n<li>We do not recommend a traditional box spring or slats further than 2 inches apart. These surfaces don't provide enough support for a Sleep Number<sup>®</sup> mattress.</li>\n</ul>\n<h2><span class=\"wysiwyg-color-blue120\">Sleep Number 360® Smart FlexFit™ Adjustable Base</span></h2>\n<p>Your 360 Smart FlexFit Adjustable Base will fit inside most standard furniture, except platform furniture or furniture with under bed storage. </p>\n<p>Note: You may want to measure your furniture if you have custom furniture or furniture with a cleat. This will determine the adjustable leg height required for your furniture.</p>\n<h3>Dimensions:</h3>\n<ul>\n<li>Twin XL: 37”w x 79.5”l</li>\n<li>Full/Double: 52.5”w x 73.5”l</li>\n<li>Queen: 58.5”w x 79.5”l</li>\n<li>King (Include Split and FlexTop King): 75”w x 79.5”l</li>\n<li>Cal King (Include Split and FlexTop Cal King): 72”w x 83.5”l</li>\n<li>Height (all sizes): 7 adjustable settings* ranging from 13.75”-18.25”l</li>\n<li>Weight of baseFF1: 110 lbs, FF2: 116 lbs, FF3: 138 lbs</li>\n<li>Weight Limit: 600 lbs per side</li>\n</ul>\n<h3>How to measure your furniture (for 360 Smart FlexFit Adjustable Bases</h3>\n<p>We recommend measuring your furniture if your furniture has a cleat, a beam fastened to the inside of each side rail. </p>\n<p>Step 1: Measure the width of open space between each cleat.</p>\n<ul>\n<li>If the open space between your cleats is wider than the width of the base (listed above), it will fit at any leg height.</li>\n<li>If the open space is smaller in width than the base – move to step 2.</li>\n</ul>\n<p>Step 2: Measure from the floor to the top of the cleat, the beam fastened to the inside of each side rail.</p>\n<p>Step 3: Reference the chart below for the recommended adjustable leg height. Note: Adjustable legs are included with your 360 FlexFit adjustable base. Please contact customer service to request taller legs if your furniture requires a clearance higher than 10.25”. Tall legs offer height settings up to 19.75”. </p>\n<table style=\"height: 274px; width: 471px;\">\n<tbody>\n<tr>\n<td style=\"width: 243px;\">\n<h2>Height Setting*</h2>\n<h4><span class=\"wysiwyg-color-black60\">Measured from floor to bottom of mattress</span></h4>\n</td>\n<td style=\"width: 225px;\">\n<h2>Clearance</h2>\n<h4><span class=\"wysiwyg-color-black60\">The base will clear this measurement or lower</span></h4>\n</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">18.25\"</td>\n<td style=\"width: 225px;\">10.25\"</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">17.75\"</td>\n<td style=\"width: 225px;\">9.5\"</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">16.75\"</td>\n<td style=\"width: 225px;\">8.75\"</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">16\"</td>\n<td style=\"width: 225px;\">8\"</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">15.25\"</td>\n<td style=\"width: 225px;\">7.25\"</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">14.5\"</td>\n<td style=\"width: 225px;\">6.5\"</td>\n</tr>\n<tr>\n<td style=\"width: 243px;\">13.75\"</td>\n<td style=\"width: 225px;\">5.75\"</td>\n</tr>\n</tbody>\n</table>\n<h2> </h2>\n<h2><span class=\"wysiwyg-color-blue120\">Sleep Number 360® Smart base and frame</span></h2>\n<p>The Sleep Number 360 Smart integrated base can be purchased with or without the stylish frame. Place the base inside any bed frame with center support when not used with the optional frame. </p>\n<h3>Dimension of base: </h3>\n<ul>\n<li>Twin: 37.5\"w x 74\"l</li>\n<li>Twin XL: 37.5\"w x 79\"l</li>\n<li>Full/Double: 52.5”w x 74”l</li>\n<li>Queen: 59.5”w x 79”l</li>\n<li>Split Queen: 29.75\"w x 79\"l per side (2 pieces)</li>\n<li>King: 37.5”w x 79”l per side (2 pieces)</li>\n<li>Cal King: 35.5”w x 83”l per side (2 pieces)</li>\n<li>Height without frame (all sizes): 8\"</li>\n<li>Height with frame (all sizes): 17\"</li>\n<li>Weight Limit: 400 lbs. per side <img src=\"https://selectcomfort.sharepoint.com/sites/CRCKnowledgeBase/SiteAssets/Pages/Inf360LegFrameKit/it_FRM_assembly_1606_01.jpg\" alt=\"it_FRM_assembly_1606_01.jpg\" width=\"492\" height=\"371\">\n</li>\n</ul>\n<h2><span class=\"wysiwyg-color-blue120\">Sleep Number® Modular Base</span></h2>\n<p>The Sleep Number Modular Base can be purchased with or without legs. Place the base inside any bed frame with center support when not used with the optional frame. </p>\n<h3>Dimension of base: </h3>\n<ul>\n<li>Twin: 37.5\"w x 74\"l</li>\n<li>Twin XL: 37\"w x 79\"l</li>\n<li>Full/Double: 52.5”w x 74”l</li>\n<li>Queen: 59.5” w x 79”l</li>\n<li>Split Queen: 29.75\"w x 79\"l per side (2 pieces)</li>\n<li>King: 37.5”w x 79”l per side (2 pieces)</li>\n<li>Cal King: 35.5”w x 83”l per side (2 pieces)</li>\n<li>Height without legs(all sizes): 8\"</li>\n<li>Height with low profile legs (all sizes): 12.5\"</li>\n<li>Height with standard legs (all sizes): 12.5\"</li>\n<li>Weight Limit: 400 lbs. per side </li>\n</ul>\n<h2><span class=\"wysiwyg-color-blue120\">Sleep Number® FlexFit™ Adjustable Base </span></h2>\n<p>Your base will fit inside most standard furniture, except platform furniture or furniture with under bed storage.</p>\n<ul>\n<li>Allow 1.5-2\" between the head of the bed and headboard or bed frame to prevent obstructions from moving. </li>\n<li>Sleep Number FlexFit Adjustable Bases come standard with 6.5\" legs. Additional leg height options are available for purchase through customer service. </li>\n</ul>\n<p><img src=\"https://selectcomfort.sharepoint.com/sites/CRCKnowledgeBase/Product%20Images/Adjustable%20Base%20Size%20Chart.png\" alt=\"Adjustable Base Size Chart.png\"> </p>","id":233079108,"section_id":360000848053,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/233079108-Furniture-Fit-Guide","title":"Furniture Fit Guide"},{"body":"<p>Click on your product below to view, download and/or print your Owner's manual. Adobe Reader is required to view. </p>\n<p><strong>Manuals</strong></p>\n<p><a href=\"https://www.sleepnumber.com/assets/pdf/p_series%20bedmanual_p5.pdf\" target=\"_blank\" rel=\"noopener\">P5 Bed Manual</a></p>\n<p><a href=\"https://www.sleepnumber.com/assets/pdf/SleepNumber_AdjustableBase_AssemblyGuide.pdf\" target=\"_blank\" rel=\"noopener\">Adjustable Base Manual</a></p>\n<p><a href=\"https://www.sleepnumber.com/assets/pdf/MattressBoxesChart-p5TSV.pdf\" target=\"_blank\" rel=\"noopener\">Mattress Boxes Chart</a></p>\n<p><strong>Bed Assembly Videos</strong></p>\n<p><strong><iframe src=\"//www.youtube-nocookie.com/embed/2cJIX8tOamw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></strong></p>\n<p><strong><iframe src=\"//www.youtube-nocookie.com/embed/K01URy3sTTQ\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></strong></p>\n<p><iframe src=\"//www.youtube-nocookie.com/embed/8AeZIkxAwDk\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><iframe src=\"//www.youtube-nocookie.com/embed/pKteg6YAsJI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>","id":360009425773,"section_id":360000848053,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360009425773-TV-Shopping-Bed-Assembly-Guides","title":"TV Shopping Bed Assembly Guides"}],"categoryId":204141568,"id":360000848053,"name":"New Bed","snUrl":"/support/sections/360000848053-New-Bed"},{"articles":[{"body":"<p>Applies To: Traditional Precision Comfort, FlexFit, FlexFit +, and FlexFit 1, 2, and 3 models. Excludes 360 Smart FlexFit Adjustable Bases.</p>\n<p>King size and larger adjustable bases are made up of two Twin or Twin XL bases that are held together by Bed Straps at the head and the foot of the base. A set of two bed straps are included with all king and California king size bases sold after 2012.</p>\n<h2>Before You Begin</h2>\n<ul>\n<li>Check the contents of your bed strap kit. The kit should contain: (2) bed straps and (4) washers.</li>\n<li>We recommend having two people for this process. One person to slightly lift the base and the other person to install the bed straps.</li>\n<li>Make sure the two bases are beside each other.</li>\n</ul>\n<h2>Steps</h2>\n<p>1. Unscrew the two inner legs at the head of your bed. You don’t need to completely remove the inside legs.</p>\n<p>2. Slide the bed strap into place. The threaded portion of the inner legs should go through the outside holes of the bed strap.</p>\n<p>3. Once the bed strap is installed re-tighten the inner legs.</p>\n<p>4. Repeat this process for the foot of your bed.</p>\n<p>5. Completely unscrew one of the outer legs.</p>\n<p>6. Place one of the washers on the leg and reattach it to your adjustable base.</p>\n<p>7. Repeat this process for the rest of the outer legs.</p>\n<p>8. This will ensure that your base is level due to the space created by the Bed Straps.</p>","id":360019090333,"section_id":360000845654,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360019090333-Install-Bed-Straps-on-Your-FlexFit-Adjustable-Base","title":"Install Bed Straps on Your FlexFit Adjustable Base"},{"body":"<p>Applies To: Traditional FlexFit, FlexFit +, and FlexFit 1, 2, and 3 models. Excludes 360 Smart FlexFit Adjustable Bases. </p>\n<h2><span class=\"wysiwyg-color-black\">Overview</span></h2>\n<p>Your base comes with removable legs. Heights vary based on what model you have and when you made your purchase. If you need to adjust the height of your bed, please contact customer service to order different height legs. See <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/233079108-Furniture-Fit-Guide\" target=\"_self\">Furniture Fit Guide</a> for full list of options. </p>\n<h2><span class=\"wysiwyg-color-black\">Before You Start</span></h2>\n<ul>\n<li>We recommend 2 people for this job.</li>\n<li>King size leg kits come with 8 legs. Queen and smaller kits come with 4 legs.</li>\n<li><span class=\"wysiwyg-color-black\">If you have a King or California King size bed, your base has bed straps attached to the inside legs. These keep each side from separating. Read <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360019090333-Install-Bed-Straps-on-Your-FlexFit-Adjustable-Base\" target=\"_self\">Install Bed Straps on Your FlexFit Adjustable Base</a> while swapping the legs.</span></li>\n</ul>\n<h2><span class=\"wysiwyg-color-black\">Steps</span></h2>\n<p>1. Push bed away from wall</p>\n<p>2. Person 1 slightly lift base near the leg you are swapping out</p>\n<p>3. Person 2 unscrews the leg and removes the original leg</p>\n<p>4. Person 2 screws in the replacement leg</p>\n<p>5. Complete these steps for each leg until all legs are replaced</p>\n<p> </p>","id":360018919654,"section_id":360000845654,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360018919654-How-To-Swap-Out-Your-Riser-Legs-For-a-Different-Size-","title":"How To Swap Out Your Riser Legs For a Different Size "},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=515007777000&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360017548333,"section_id":360000845654,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360017548333-How-To-Install-Replacement-Parts","title":"How To Install Replacement Parts"},{"body":"<p>These videos show you everything you need to know to install your Sleep Number 360 Smart replacement pump. </p>\n<p><strong>Video 1:</strong> Install Your replacement pump for Sleep Number 360 Smart Mattress or Bed with Integrated Base</p>\n<p><iframe src=\"https://www.youtube.com/embed/YEdK0eDLfMM\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong>Video 2:</strong> Install Your replacement pump for Sleep Number 360 Smart Beds with FlexFit™ Adjustable Base</p>\n<p><iframe src=\"https://www.youtube.com/embed/0PToNjd13uY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong>Video 3:</strong> How To Pair Your Replacement Pump With Your SleepIQ® App</p>\n<p><iframe src=\"https://www.youtube.com/embed/qnrrUyr1NY0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong>Step 1:</strong> Locate your pump.</p>\n<p class=\"wysiwyg-indent1\"><strong>360 Smart Mattress Only:</strong> Your Pump is located under the bed near the head.</p>\n<p class=\"wysiwyg-indent1\"><strong>360 Smart Bed With Integrated Base:</strong> Your pump is located inside the pump housing compartment of your base.</p>\n<p class=\"wysiwyg-indent1\"><strong>360 Smart Bed With FlexFit Adjustable Base:</strong> Your pump is located under the base near the foot. </p>\n<p><strong>Step 2:</strong> Disconnect the existing pump.</p>\n<p><strong>Step 3:</strong> Hook up the new pump.</p>\n<p><strong>Step 4:</strong> Plug your bed in.</p>\n<p><strong>Step 5:</strong> Pair your replacement pump with your SleepIQ App.</p>\n<p><strong>Step 6: </strong>If you have a remote, watch <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How To Complete a Factory Reset</a> to reconnect your remote to your bed. </p>","id":360003892773,"section_id":360000845654,"label_names":["install replacement pump","hook up replacement pump","connect pump","firmness control system","360"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003892773-Video-How-To-Install-Your-Sleep-Number-360-Smart-Pump","title":"Video: How To Install Your Sleep Number 360® Smart Pump"},{"body":"<p><span class=\"wysiwyg-font-size-large\"><strong>When to do a Factory Reset:</strong></span></p>\n<p class=\"wysiwyg-indent1\">You just installed a replacement Firmness Control™ system (pump), replacement FlexFit™control box, or replacement DualTemp™ Heating and Cooling Fan and your remote needs to be paired to your bed again. </p>\n<p class=\"wysiwyg-indent1\"><strong>Note:</strong> You'll see an E1, E3 or E16 connectivity error on your remote until you do a Factory Reset to reconnect your remote to your bed. </p>\n<p class=\"wysiwyg-indent1\">1. Watch the Factory Reset Video First. </p>\n<p class=\"wysiwyg-indent1\">2. Watch the Pairing Video Second.</p>\n<p><iframe src=\"https://www.youtube.com/embed/L4yqpHUP-pE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>How To Factory Reset:</strong></span></p>\n<ol>\n<li>Make sure all parts of your bed are plugged in before you start.</li>\n<li>Press the Home or O button to get to the Home Screen. (Tip: Remove and re-insert the batteries in the back of the remote if your remote is stuck on a connectivity error.</li>\n<li>Select System.)</li>\n<li>Select Reset Preferences.</li>\n<li>Select Factory Reset.</li>\n<li>Follow the steps in the remote.</li>\n</ol>\n<p>Watch the pairing video below for the type of remote you have. You can also check out <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003538113-Set-Up-My-Remote\" target=\"_blank\" rel=\"noopener\">this article</a> for a guide to pairing your remote. </p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Sleep Number 360 Remotes</span></strong></p>\n<p><iframe src=\"https://www.youtube.com/embed/79yhgMvBQtw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p> </p>\n<p><iframe src=\"https://www.youtube.com/embed/i3Xd_wx1jsk\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Sleep Number Universal Remotes</span></strong></p>\n<p><iframe src=\"https://www.youtube.com/embed/TWKyxDxJj2E\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>You can also check out <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003538113-Set-Up-My-Remote\" target=\"_blank\" rel=\"noopener\">this article</a> for a help pairing your remote. </p>","id":360003880153,"section_id":360000845654,"label_names":["Factory Reset","reset remote"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote","title":"Video: How To Factory Reset Your Sleep Number® Remote"}],"categoryId":204141568,"id":360000845654,"name":"Replacement Parts","snUrl":"/support/sections/360000845654-Replacement-Parts"},{"articles":[{"body":"<p>The moving and assembly videos show you everything you need to know to move and reassemble your Sleep Number 360® Smart Mattress. </p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong>Moving Your Mattress</strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/emXRbR1bEps\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong>Before you start:</strong></p>\n<ul>\n<li>Do not attempt to take apart your Sleep Number 360™ Smart Mattress. </li>\n<li>You will need a set of white closure caps. These are located with your pump at the foot of your bed. Call us if you can't find yours. Moving without them can damage your bed in transit. </li>\n</ul>\n<p><strong>Step 1: </strong>Fill the mattress to 100 on both sides.</p>\n<p><strong>Step 2: </strong>Disconnect the hoses from your mattress and attach the white closure caps. </p>\n<p><strong>Step 3:</strong> Disconnect and box your pump.</p>\n<p><strong>Step 4:</strong> Bag your Mattress</p>\n<p>You're ready to move!</p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong>Assembling Your Bed</strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/tKAhb3RQ9CY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>You're ready for bed!</p>","id":360003883673,"section_id":360000847973,"label_names":["assemble","360 moving","moving 360 mattress","moving"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003883673-Moving-Your-360-Smart-Mattress","title":"Moving Your 360 Smart Mattress"},{"body":"<p>The moving and assembly videos show you everything you need to know to move and reassemble your Sleep Number 360® Smart Bed with Integrated Base.</p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong>Moving Your Bed</strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/kVrivUvcwzI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong>Before you start:</strong></p>\n<ul>\n<li>Do not attempt to take apart your Sleep Number 360™ Smart Mattress.</li>\n<li>You will need a set of white closure caps. These are located with your pump at the foot of your bed. Call us if you can't find yours. Moving without them can damage your bed in transit.</li>\n</ul>\n<p><strong>Step 1: </strong>Fill the mattress to 100 on both sides.</p>\n<p><strong>Step 2: </strong>Disconnect the hoses and attach the white closure caps.</p>\n<p><strong>Step 3:</strong> Detach your Mattress</p>\n<p><strong>Step 5:</strong> Bag your Mattress</p>\n<p><strong>Step 6:</strong> Disconnect and box your pump, located in the pump housing compartment of your base.</p>\n<p><strong>Step 7: </strong>(Split Bases Only) Separate your bases.</p>\n<ol>\n<li>Disconnect the right to left hose interconnect at the foot of the bed (shown below).</li>\n</ol>\n<p><img src=\"https://i.imgur.com/mhNIucZ.png\" alt=\"360_integrated_base_split_base_air_connection_full_view.png\"></p>\n<p>You're ready to move!</p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong>Assembling Your Bed</strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/tKAhb3RQ9CY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>You're ready for bed!</p>","id":360003855574,"section_id":360000847973,"label_names":["integrated base","assemble","Moving","360 moving"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003855574-Moving-Your-360-Smart-Bed-with-Integrated-Base","title":"Moving Your 360 Smart Bed with Integrated Base"},{"body":"<p>The moving and assembly videos show you everything you need to know to move and reassemble your Sleep Number 360® Smart Bed with FlexFit™ Adjustable Base. </p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong>Moving Your Bed</strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/Ixv8gGzxRKQ\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong>Before you start:</strong></p>\n<ul>\n<li>Do not attempt to take apart your Sleep Number 360™ Smart Mattress. </li>\n<li>You will need a set of white closure caps. These are located with your pump at the foot of your bed. Call us if you can't find yours. Moving without them can damage your bed in transit. </li>\n</ul>\n<p><strong>Step 1: </strong>Fill the mattress to 100 on both sides.</p>\n<p><strong>Step 2: </strong>Disconnect the hoses and attach the white closure caps. </p>\n<p><strong>Step 3: </strong>(FlexFit 3 Only) Disconnect footwarming.</p>\n<p><strong>Step 4:</strong> Detach your Mattress</p>\n<p><strong>Step 5:</strong> Bag your Mattress</p>\n<p><strong>Step 6:</strong> Disconnect and box your pump.</p>\n<p><strong>Step 7: </strong>(King, California King, FlexTop™ and Split King sizes only) Separate your bases.</p>\n<ol>\n<li>Disconnect the right to left interconnect at the head of the bed.</li>\n<li>Detach the hose from the foot rail.</li>\n<li>Detach the head and foot rail.</li>\n</ol>\n<p><strong>Step 8:</strong> Remove the legs.</p>\n<p>You're ready to move!</p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong>Assembling Your Bed</strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/Q48OsnMXLs0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>You're ready for bed!</p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Common Questions:</span></strong></p>\n<p><strong>Will Sleep Number move my bed?</strong></p>\n<p>Contact customer service if you would like to have a technician disassemble your bed before you move or reassemble your bed after you move. We recommend contacting us 10-14 days before you would like to schedule your service visit.</p>\n<p>Sleep Number will move your bed to a different room in your home. Sleep Number will not transport your bed to a new location.</p>\n<p><strong>Cost:</strong> $199 per visit. Taxes depend on the state. Additional cost may apply to remote locations. Not available outside of the United States and in some remote areas. </p>","id":360003854914,"section_id":360000847973,"label_names":["Moving","disassemble","adjustable base","move adjustable bed base","adjustable bed","assemble adjustable base","360 moving"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003854914-Moving-Your-360-Smart-Bed-with-FlexFit-Adjustable-Base","title":"Moving Your 360 Smart Bed with FlexFit™ Adjustable Base"},{"body":"<p>This article shows you how to move a Sleep Number® FlexFit™ 1, 2, 3 adjustable base sold 2014 or later. If you have a 360 smart bed follow the <a href=\"https://www.sleepnumber.com/support/categories/204141568\">Sleep Number 360 moving articles</a>. <font size=\"4\"> </font></p>\n<p>IMPORTANT: This is a two person job. </p>\n<h2>You will need: </h2>\n<ul>\n<li>Small box</li>\n<li>Packing material</li>\n<li>Resealable plastic bag</li>\n<li>7/16 inch socket</li>\n</ul>\n<h2>Opening Your Mattress</h2>\n<ol>\n<li>Ensure your Sleep Number® bed is in the flat position.</li>\n<li>Locate the zipper at the head of the bed and completely unzip the mattress cover. (If the bed is a Duvet-style and has two zippers, unzip the bottom zipper and set the mattress cover top aside.)</li>\n</ol>\n<p class=\"wysiwyg-indent1 wysiwyg-text-align-left\"><img src=\"https://www.sleepnumber.com/assets/img/support/legacymattresszipper.jpg\" alt=\"\"></p>\n<p class=\"wysiwyg-indent1 wysiwyg-text-align-left\">Image Shows Duvet-style mattress </p>\n<h2 class=\"wysiwyg-indent1 wysiwyg-text-align-left\">Disassembling Your Mattress</h2>\n<ol>\n<li class=\"wysiwyg-indent1 wysiwyg-text-align-left\">As you disassemble the mattress, take photos of the placement of each piece or reference your <a href=\"https://www.sleepnumber.com/support/categories/204218668\">mattress assembly guide</a> to help with reassembly later.</li>\n<li class=\"wysiwyg-indent1 wysiwyg-text-align-left\">Disconnect the hoses from each air chamber, located at the head of the bed. Push in the gray tab on the hose connection and pull to disconnect the hose.</li>\n<li class=\"wysiwyg-indent1 wysiwyg-text-align-left\">Pull each hose out of the mattress cover through the opening in the cover. (Note: some models have two hose connections per air chamber.)</li>\n<li class=\"wysiwyg-indent1 wysiwyg-text-align-left\">Remove all the internal mattress components until you reach the mattress cover bottom.</li>\n</ol>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/legacymattressopenbed_accloseup.jpg\" alt=\"\"></p>\n<h2>Packing the Firmness Control™ System</h2>\n<ol>\n<li>Unplug your Firmness Control™ system (the pump with hoses attached) from the wall.</li>\n<li>Pack securely in a box with packing material.</li>\n</ol>\n<p>IMPORTANT:Transport with minimal exposure to shock and vibration.</p>\n<h2>Detaching the Mattress From the Adjustable Base</h2>\n<p>You'll need the 7/16\" socket for this part.</p>\n<ol>\n<li>Remove the circular mattress retainers (2-8 per bed) that hold the mattress cover bottom to the adjustable base. Loosen the hex head bolts with the 7/16-inch socket.</li>\n<li>Bag all hardware, so that it is not lost.</li>\n</ol>\n<p>IMPORTANT: Make sure to double bag the mattress cover (top and bottom) to prevent stains.</p>\n<h2>Packing your FlexFit™ Control System</h2>\n<p>Unplug the FlexFit™ control system from the wall.</p>\n<ol>\n<li>Disconnect all cables from the control system.</li>\n<li>Secure cables by wrapping or tying them to the adjustable base frame.</li>\n<li>Place the remote(s) and the FlexFit™ control system in a box with packing material.</li>\n</ol>\n<p>IMPORTANT: Transport with minimal exposure to shock and vibration.</p>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/legacyflexfitsharkbiteattachment.jpg\" alt=\"\"></p>\n<p> </p>\n<h2>Separating a King Size Adjustable Base (includes Split and FlexTop sizes)</h2>\n<p>King sizes are two individual bases side by side.</p>\n<ol>\n<li>Mark each bases with tape to indicate the left and right side for later reference. (Note: Mark right and left as if you were laying on the base.)</li>\n<li>Loosen the two inside legs at the head of the bed by turning counter-clockwise to unscrew. You do not need to remove the legs entirely.</li>\n<li>Remove the bed strap at the head of the bed.</li>\n<li>Once the bed strap is removed, screw the legs securely back into the frame.</li>\n<li>Repeat at the foot of the bed.</li>\n</ol>\n<h2>Moving Your Adjustable Base</h2>\n<p>IMPORTANT: The head and foot sections of the adjustable base bend. Use caution when moving.</p>\n<ul>\n<li>The base is heavy. Make sure you have two people.</li>\n<li>Make sure the legs are completely screwed into the frame, so that the frame does not bend while moving.</li>\n</ul>\n<h2><span class=\"wysiwyg-font-size-large\">Common Questions</span></h2>\n<p>Will Sleep Number® move my bed?</p>\n<p>Contact customer service if you would like to have a technician disassemble your bed before you move or reassemble your bed after you move. We recommend contacting us 10-14 days before you would like to schedule your service visit.</p>\n<p>Sleep Number will move your bed to a different room in your home. Sleep Number will not transport your bed to a new location.</p>\n<p>Cost: $199 per visit. Taxes depend on the state. Additional cost may apply to remote locations. Not available outside of the United States and in some remote areas.</p>","id":360006271393,"section_id":360000847973,"label_names":["moving FlexFit adjustable base","moving flexfit","moving adjustable base"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360006271393-Moving-Your-FlexFit-Adjustable-Base","title":"Moving Your FlexFit™ Adjustable Base"},{"body":"<p><span class=\"wysiwyg-font-size-medium\">This article covers moving your:</span></p>\n<ul>\n<li><span class=\"wysiwyg-font-size-medium\">Mattress</span></li>\n<li><span class=\"wysiwyg-font-size-medium\">Modular Base</span></li>\n</ul>\n<p>Follow these steps to disassemble and move your Sleep Number mattress. Important: If you have a 360 smart bed, follow the Sleep Number the <a href=\"https://www.sleepnumber.com/support/categories/204141568\">Sleep Number 360 moving articles</a>. </p>\n<h3 class=\"wysiwyg-indent2\">\n<em>1. Open your mattress</em><br>Locate the zipper at the head of the bed and completely unzip the mattress cover. If the bed is a duvet-style and has two zippers, unzip the bottom zipper and set the mattress cover top aside. Some memory foam beds come with a hidden zipper under the edge of the mattress.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>2. Disassemble your mattress</em><br>On one side of the bed, push in the gray tab where the hose attaches to the air chamber and pull to disconnect the hose. Pull the hose out of the mattress cover through the opening in the cover. Repeat for the second air chamber, if applicable. Note: some models have two hose connections per air chamber.<br>Remove all the internal mattress components until you reach the mattress cover bottom.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>3. Pack the Firmness Control</em>™ <em>System (pump)</em><br>Unplug your Firmness Control System (the unit with the hoses attached) from the wall and pack securely in a box with packing material. You will need to move this box with minimal exposure to shock and vibration.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>4. Pack the mattress</em><br>The mattress cover and foam comfort pad should all be double bagged to prevent stains. The air chambers should be fully deflated and boxed to prevent abrasions and other damage.</h3>\n<p class=\"wysiwyg-indent2\"> </p>\n<p><iframe src=\"https://www.youtube.com/embed/KvesOEmEjx4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<h2><span class=\"wysiwyg-font-size-large\">Moving your Sleep Number modular base</span></h2>\n<p>Follow these steps to disassemble and move your modular base.</p>\n<h3 class=\"wysiwyg-indent2\">\n<em>1. Remove decking panels</em><br>Slide decking panels off of the frame by pushing and slide off to the sides of the frame.</h3>\n<p class=\"wysiwyg-indent2\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000529353/blobid0.png\" width=\"260\" height=\"185\"></p>\n<h3 class=\"wysiwyg-indent2\">\n<em>2. Remove pins</em><br>If you have legs attached to your base, unscrew wing nuts and fully detach legs.</h3>\n<h3 class=\"wysiwyg-indent2\">\n<em>3. Pack the base</em><br>We recommend boxing the decking panels and support beams to prevent damage during the move.</h3>\n<p> </p>\n<p style=\"font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;\"> </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"> </span></p>","id":234964908,"section_id":360000847973,"label_names":["moving modular base"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/234964908-Moving-Your-Mattress-and-Modular-Base","title":"Moving Your Mattress and Modular Base"},{"body":"<p>Follow these steps to move your DualTemp Layer. </p>\n<h3 class=\"wysiwyg-indent2\"><span style=\"font-size: 10.0pt; font-family: 'Verdana','sans-serif'; color: black;\"><em>1. Detach hoses</em><br>Push in the circular connector pin and gently pull to detach the connector hoses from the heating and cooling source.</span></h3>\n<h3 class=\"wysiwyg-indent2\"><span style=\"font-size: 10.0pt; font-family: 'Verdana','sans-serif'; color: black;\"><em>2. Pack hoses and heating/cooling source.</em><br>Pack them in a box with packing material to minimize shock and vibration in transport.</span></h3>\n<h3 class=\"wysiwyg-indent2\"><span style=\"font-size: 10.0pt; font-family: 'Verdana','sans-serif'; color: black;\"><em>3. Remove the DualTemp Layer from the mattress.</em></span></h3>\n<h3 class=\"wysiwyg-indent2\"><span style=\"font-size: 10.0pt; font-family: 'Verdana','sans-serif'; color: black;\">Some versions attach to the mattress with Secure Fit System Bands, flexible plastic pieces between the mattress and base. Detach the Secure Fit System Bands on each side and slide them out from between the mattress and base.</span></h3>\n<h3 class=\"wysiwyg-indent2\"><span style=\"font-size: 10.0pt; font-family: 'Verdana','sans-serif'; color: black;\"><em>4. Pack the DualTemp layer.</em><br>Gently fold or roll the layer and double bag to prevent soiling during transport.</span></h3>\n<p style=\"font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;\"><span style=\"font-size: 10.0pt; font-family: 'Verdana','sans-serif'; color: black;\">For more details, refer to your<span class=\"apple-converted-space\"> </span><a href=\"https://www.sleepnumber.com/support/categories/204218668-Warranty-Manuals/articles/235432088-DualTemp-Layer\" target=\"_blank\" rel=\"noopener noreferrer\">DualTemp Assembly Guide.</a></span></p>","id":360006272273,"section_id":360000847973,"label_names":["DualTemp","dualtemp","moving dualtemp"],"promoted":false,"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360006272273-Moving-Your-DualTemp-Layer","title":"Moving Your DualTemp™ Layer"}],"categoryId":204141568,"id":360000847973,"name":"Moving Your Bed","snUrl":"/support/sections/360000847973-Moving-Your-Bed"}],"snUrl":"/support/categories/204141568-Set-Up-or-Move-Your-Bed"}