Connecting the healthcare community.

With years of Allscripts experience in implementation and activation, Santa Rosa has provided technical and consulting services and earned a reputation for providing clients with superior resources and exceptional value. Our sole mission to serve our clients as a trusted advisor and assist in successfully meeting their most complex challenges.

Quality and Value

Our clients enthusiastically attest to the consistency, quality, and value of our people. We view every opportunity as a means to share knowledge and information that enhances outcomes and improves results.

Whether big or small, your problems and needs become our shared responsibility. We thrive on staying abreast of changes and are always current on industry trends. Our energizing and thoughtful team approach to address requests is one of our key differentiators. Santa Rosa’s legacy is filled with repeat client engagements and numerous occasions where we have remedied projects when others have missed the mark. Altogether, our long successful history of results speaks for itself.

Our Team

Our Allscripts consultants are highly knowledgeable in information systems as well as hospital operations with professional credentials such as RN, MD, PharmD, CPhT and RHIA. We have a strong appreciation for operational objectives and requirements, and a firm understanding of the daily pressures to respond quickly and be as flexible as needed.

We approach processes and decisions from a “real world” perspective to advise you on suggested changes to workflows and operational structures to take fullest advantage of Allscripts. Our consultants are thoroughly trained and knowledgeable on our proprietary methodology. To make sure we are providing our clients with the best service, we require our consultants to participate in regular information meetings to share status and lessons learned so that we are always up to date on the current issues, problems and resolutions.

Core Offerings

Organizational buy-in is essential for a successful implementation — but that’s easier said than done. You need a team behind you who has successfully managed transitions for decades and can help get everyone on board, alleviate frustrations, correct bad habits, and better attain ROI.

Our Transition Management Program (TMP) is the best insurance your organization can have during an IT transition. TMP establishes a proactive and rigorous monitoring and rapid intervention program and effectively mitigates predictable risks and minimizes downside performance impacts of unforeseen issues and unavoidable risks. Furthermore, a post go-live phase can be aimed squarely at staff and physician adoption of the new IT platform and products, thereby enhancing benefits realization and user satisfaction.

Our three-pronged approach starts with maximizing the investment in Allscripts to achieve full system use and optimization of key processes and workflows. Next, for hospital operations, we work with you to identify and monitor key business metrics to drive operations to higher levels of patient care and improved productivity outcomes. Finally, we use project metrics to set team priorities during implementation and achieve successful results at the end of the project. Learn more about our TMP here.

When it comes to implementation, there are an overwhelming number of factors to consider and plan for. We can give your team the knowledge they need to successfully navigate all necessary activities — from planning to design and build to testing, training and go live.

Santa Rosa Consulting offers a full range of services to help you take fullest advantage of Allscripts. These services range from an application expert to assist one or more departments, such as Surgery, Patient Accounting or Materials Management, or an extended team of Project Manager, Clinical Lead, Financial Lead and Application Leads as well as specific areas of testing, training, interfaces and go live support.

We pride ourselves in having some of the most knowledgeable consultants in the industry. Our experience includes all Allscripts versions and modules. There is no request too small to fill and we will always find the best person to fit your unique needs. Our implementation knowledge is extensive and includes Acute, Ambulatory and Home Care. Our methodology includes project management tools and project audits conducted at milestone events as well as a proactive approach to governance and communication with proven keys to success.

We have a comprehensive testing strategy to achieve success which includes intensive product testing for each module, controlled integration testing with scripts and parallel testing with end users to confirm workflow and use of system. Our issue management process goes hand in hand with testing do that issues are detected and resolved prior to the go live. Our testing methodology has been developed and refined over the last 30 years of implementation work and is one of our leading differentiators.

Data conversions and interface requirements can potentially cause delays during an implementation so we have tracking mechanisms to monitor progress as well as issue escalation to quickly identify problems and get tasks back on track. We have a broad, comprehensive view of the project, rather than a compartmentalized understanding of only one area.

Go-live planning includes a detailed plan to transition from the legacy system to the new Allscripts system. Tasks, responsibilities, dates and dependencies are noted in the Go Live Plan, as well as other important criteria such as the Command Center, go live department staffing, at the elbow support, Communication Plan, change management process, issue reporting and daily updates.

Our implementation methodology and project management enable our clients to achieve their goals without delays or halts in the implementation. Our support team’s mission is to drive system utilization and satisfaction by reinforcing proper use of the system and desired workflows.

The strongest ally that you can have when facilitating an implementation is a user who truly understands the system. Our proactive approach engages physicians who can champion the change, voice their support, and share that information across the organization.

Our Physician Training methodology is designed to aid in the fullest adoption of the EHR and begins in the Planning / Design phase of the project. Physicians are engaged early, before formal training is scheduled, using a proven communication strategy to share information. Critical success factors include a strong, active Physician Advisory Committee, a formal Charter which clearly outlines the roles and responsibilities, decision trees and requirements for training, Physician Champions, a Training Coordinator, early engagement and strong executive support.

Our training plans and schedules are comprehensive and highlight integration points and workflow. Training materials are updated and expanded with unique client requirements to reinforce new streamlined processes. The Super User role is one of the most valuable roles in Information Systems. Our Super User Program is a critical success factor for the adoption, utilization and continuous improvement of Allscripts system utilization. It will identify skill set, scope and responsibilities as well as develop the training program and communication plan to maintain and sustain a Super User Program.

Data silos and fragmentation are the enemies of high value cross-continuum and longitudinal health record information. The solution must extend beyond point-to-point data sharing. It must include carefully crafted data enrichment, standardization and MDM. It also must understand the latest innovations in HL7, IHE and other messaging profiles.

An interoperability plan makes good sense whether your organization is engaged in rapidly onboarding of new sites, large-scale integration of across a new IT platform, participation in multiple HIEs and other exchanges, or faced with the growing reality of value-based, at-risk contracting.

Santa Rosa’s Interoperability Planning & Integration services can help your organization get on a path toward new levels of interoperability that are aligned with your mission-critical goals while striking the right balance between current capabilities and essential requirements. And Santa Rosa’s unparalleled breadth of technical expertise, services, and staffing resources, means we can be your one-back-to-pat partner for some or all aspects of making the plan a reality.

Your staff needs to stay focused on adopting the new system, rather than battling issues and concerns about the old one. We can assist you during the implementation by offering legacy support services so that your staff can focus their attention where it counts.

Our team has extensive experience with both Client Server and Magic applications so we are able to triage and support your users effectively. We also can assist with non-Allscripts legacy systems, including Paragon and others. Our legacy support services cover financial as well as clinical needs and can extend into night and weekend coverage as well. Our troubleshooting skills and ability to prioritize will allow your staff to maximize their schedules and time.

Achieving your objectives, seeing results, and getting the most from your investment in Allscripts will ultimately depend on achieving full system usage and optimization. Let us show you how to do it.

Santa Rosa will work with your organization to assess current state and identify actionable opportunities for productivity improvement and efficiency gains. In addition, we will bring our full industry experience to further enhance business practices. Our collaborative approach and extensive network brings the best and latest practices to you ranging from:

A new system will inevitably bring an influx of help requests. Supplement your existing resources with Santa Rosa’s expertise to make sure those problems are solved — quickly.

Santa Rosa brings to your end users our hands-on experience and deep expertise in both Allscripts applications and clinical workflows to augment your own internal Help Desk. Our Clinical Help Desk leverages your Tier 1 help desk to rapidly support your users in a manner as seamless and transparent as possible. We also will utilize your existing issue tracking system, either through remote access or by interfacing with Santa Rosa’s internal system.

Our specialists monitor all assigned tickets and respond within the defined SLA (Service Level Agreement) for all tickets. Santa Rosa also provides a call center for your Help Desk to contact during business hours for an immediate response to any issue. Off hours on call is available for high priority tickets.

Quick resolution is a key aspect in delivering support to your users. As such, Santa Rosa has established a strong ticket open to close timeline in our SLA. We believe that it is important for us to quickly let the end user know that their issue is being addressed and even more important to let them know that it will be resolved or escalated to the vendor quickly.

Regulatory pressures and performance demands require healthcare decision-makers to have the right picture of the horizon right now. To eliminate making management decisions based on retrospective data, a rock-solid Business Intelligence and Analytics (BI&A) program is a must. Santa Rosa’s comprehensive BI&A Program Assessment & Optimization service helps strengthen your program from the ground up. Successful BI&A programs improve decision-making by leaders & change agents, align multi-level management around key priorities, focus leadership on the highest-leverage areas for advancement, and promote competitive advantages in the marketplace – all in a manner that provides an immediate ROI that will continue to grow over time.

Implementing a new EMR is among the largest undertaking in terms of effort and expenditure that most organizations will tackle. Years of effort and millions of dollars culminate with a go-live that can be viewed as a wild success or spectacular failure, thereby setting the clinical and financial organizational direction for years to come. Even minor issues during go-live can negatively impact satisfaction and adoption by your clinicians and physicians at this most critical time.

Santa Rosa can bring you peace of mind with our nationally acclaimed E2E (Elbow to Elbow) Activation Services®. Forged through some of the largest go-lives in the nation, and refined through over 140 go-lives across all major EMRs, our turn-key activation services and veteran team of associates help reduce the risk and stress of activation (whether big bang or phased) and lead to greater system usage, adoption and satisfaction.

Santa Rosa’s broad set of IS Management Partnership solutions, combined with our in-depth expertise, will help you maximize IT success. Our process has delivered proven results in complex environments for customers throughout the country. Solutions include: