Very interesting experience at Manila airport.
Their transfer system needs refining and modernising. It was a very difficult and harf to understand process

MNL

MEL

Bagus 7,3

Frienly service

Small seatsi big man

MNL

HKG

Bagus 7,6

got lucky and no one sat next to me.
Boarding was fast

No Entertainment module, have to pay for Wifi

MNL

HKG

Hebat 10,0

Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight.

MNL

MEL

Biasa 2,0

Getting off the flight.

More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years.
On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE.
2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered.
As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off.
The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?".
Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?"
Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane?
We are no longer choosing Philippine Airlines.

The friendliness of the crew and the comfort of the seat + size of the screen

Possibly more food options could of been better, only had western or Japanese option

NRT

ITM

Hebat 10,0

Simply excellent !!!

CTS

HND

Bagus 7,6

Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight.

Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?

DUS

SIN

Bagus 7,3

The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either.

Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck.

PER

SIN

Hebat 8,8

SQ always has top quality service and that came through today.

SIN

HKG

Hebat 10,0

Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip.

I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really.

TPE

HKG

Hebat 10,0

On time

KIX

HKG

Hebat 8,0

A free upgrade to premium economy - I think the flight was over booked.

HKG

ADL

Oke 5,6

Hated all the checks at the airport - felt like a criminal.
Crew didn't seem very happy to be there.

ICN

HKG

Oke 5,0

Good crew

Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK

Organised, well turned out, polite and efficient, a refreshing change to British Airways

MEL

DPS

Hebat 10,0

It was my first time flying with Garuda Indonia and i was pleasantly surprised by the service of the airline. The crew was very friendly and we even received a on-flight bag with socks and eye mask, something I only get in business class in other airlines! The food was food, for airline standards and had 2 meals and 2 light snacks despite only being a 5.5h flight!

UPG

CGK

Oke 5,0

Crew always courteous

Operational Delay? 75 min?!
Unacceptable for a country flagship carrier..
The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all.

CGK

SIN

Oke 5,3

Their lounge in Soekarno Hatta is cozy with a lot of food choices.

Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number.

Arrived 2 hours before flight time (1315) but massive queue at bag drop and security. When got to security it was already 1230 and gate is closing in 25 minutes, I talked to people for a quicker access but to no avail. When I got through security, it was 1305 and the gate was closed. About another 12 passengers on the same flight could not board the same flight. When I talked to someone At the end another is arranged at 1625, only delayed until 1900 for boarding, and took off at 2000.

PVG

HKG

Oke 4,0

Ground staff was most helpful when I accidentally missed the flight!

Quality of the food and entertainment on board were both appallingly poor!

ICN

PVG

Bagus 6,0

Managed to get a seat in a good spot which more legs soace

Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian

HKG

PVG

Bagus 6,0

Good price, nice staff

It's always the same food and just one served beef rice! It would be nice if they could vary the food menu.

KMG

HKG

Oke 4,6

We departed on time, and boarding after we returned back to the airport the 2nd time was efficient.

The flight had to turn around halfway back - due to "mechanical issues". Arrived home 4 hours late.
English language ability of the crew is appalling. They generally don't speak any other than what is in their crew manual...

More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years.
On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE.
2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered.
As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off.
The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?".
Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?"
Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane?
We are no longer choosing Philippine Airlines.

MNL

HKG

Hebat 10,0

Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight.

MNL

DXB

Oke 5,3

Boarding was ok
Crew was great and very friendly
Entertainment was ok on the flight there there was tv in the head rest on the way back there was none you had to have your own devices and watch over the planes WIFI

When I was boarding my carry on was 2 kg over and they wanted to charge me $100 with no other option just pay the money or throw your things away.
On both flights going a and coming there was no way to charge your devices I.E. plugs or USB ports... This become much more important with flights don't have tv in the headrests and you have to use your own devices to watch movies over the planes WIFI
The food is airplane food and being a cheap airline it's worse than most.

SYD

MNL

Oke 5,3

The flight attendants were pleasant

The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces

HKG

MNL

Hebat 8,6

Very interesting experience at Manila airport.
Their transfer system needs refining and modernising. It was a very difficult and harf to understand process

The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces

PVG

MNL

Oke 5,0

Crew service

No announcement for boarding and flight delayed.

MNL

MEL

Biasa 2,0

Getting off the flight.

More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years.
On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE.
2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered.
As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off.
The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?".
Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?"
Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane?
We are no longer choosing Philippine Airlines.

MNL

SYD

Oke 4,0

We boarded the plane approx on time but we were sitting for a while when an announcement asked for 2 passengers to identify themselves with the crew. Nothing more was said until we were now 40 minutes past departure time and the Captain comes on to say we were waiting for a take off slot from the Air Traffic Control!!!
No apologies or advice as to what had happened. We finally were on the runway at approx 12 midnight or 1 hr 25 mins late.
To top it all I get an email from PAL at 1.56am (I saw this after arrival of course) which said the plane had changed its arrival time to 9.30am - but the departure time remained the same!!! How am I also going to receive an email when I am already flying??
Food was aweful
Entertainment system was also aweful - my future flights on PAL will be only a last resort

MNL

DXB

Oke 5,3

Boarding was ok
Crew was great and very friendly
Entertainment was ok on the flight there there was tv in the head rest on the way back there was none you had to have your own devices and watch over the planes WIFI

When I was boarding my carry on was 2 kg over and they wanted to charge me $100 with no other option just pay the money or throw your things away.
On both flights going a and coming there was no way to charge your devices I.E. plugs or USB ports... This become much more important with flights don't have tv in the headrests and you have to use your own devices to watch movies over the planes WIFI
The food is airplane food and being a cheap airline it's worse than most.

Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK

NRT

HKG

Bagus 6,6

I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional.

Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm.
While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip.

HKG

ADL

Oke 5,6

Hated all the checks at the airport - felt like a criminal.
Crew didn't seem very happy to be there.

MEL

HKG

Oke 5,0

Staff were friendly and helpful

The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed

BKK

HKG

Hebat 8,0

Everything was on time, with no hitches or major inconveniences.

I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really.