Schiphol Group: IT Service Desk and Office Automation Systems

"At last, I can truly say we are an organization with a modern IT environment. IT supports the flexibility that we need for our business"

Kees Jans
CIO, Schiphol Group

The customer

The Schiphol Group is an airport operator and developer of ‘Airport Cities’. In the Netherlands, the Group operates four airports: Amsterdam Airport Schiphol, Rotterdam The Hague Airport, Lelystad Airport and Eindhoven Airport. As well as being a rail, air and road hub, Amsterdam Airport Schiphol is also an ‘Airport City’. The airport is equipped with all of the facilities you would find in a modern city, making it pleasant for people to spend time there.

The challenge

Schiphol Group wanted to implement a ’New Way of Working’. After analyzing both its conditions of employment and its IT environment it identified the need for a comletely new IT environment that would enable more flexible working.