(Please note: Fundamentals of Small Business Banking is printed on demand as ordered. The Handbook and Trainer’s Guide may not be returned.)

Course Description: Fundamentals of Small Business Banking provides students with the knowledge and skills to interact successfully with small business customers. It defines and explores core business terminology such as business legal structures, business types (industry sectors), operating cycles, and business life cycles will be defined and explored. The course also examines business cycles and how they drive the need for bank products and services.

Audience: Bank personnel who have had limited exposure to the small business market but are responsible for servicing or selling to small business customers.

Learning Objectives: After completing this course, students will be able to: