ITIL v3 is about to be updated!!. However these are only minor updates according to the OGC and therefore a 'new edition' will be produced based on feedback from the ITIL community and not a new version of ITIL. A Change Management approach has been…

Now that ITIL version 3 is well established, with ITIL v3 Foundation, ITIL v3 Foundation Bridging, ITIL v3 Managers Bridging and ITIL Expert courses being run by the Accredited Training Organizations (ATOs). What is the value of the old Practitioner courses or in v3 speak the Intermediate and…

ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet? Many companies globally have implemented and are implementing ITIL be it version 2 or version 3. Companies from both Public and Private sectors have started their journeys in…

You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site. Your press release will remain on the site for as long as you would like, only moving down the list as additional releases…

We have developed ITILnews.com to provide a portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL, ITI Service Management and ISO/IEC 20000. We aim to provide open and honest opinion on matters within the industry, kindle…

Recent figures released for January 2008 to January 2009 suggest that ITIL Version 2 Foundation, Practitioner and Managers courses are still in strong demand almost two years after the release of ITIL Version 3. When launched ITIL Version 3 promoted the fact that ITIL Version 2 disciplines…

During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is: Ensuring…

Introduction The official definition of an ITIL Service Catalogue is: (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…

ITIL V3 Glossary - Translations available for free download The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free: · Brazilian Portuguese Translation · Chinese Translation · …

Background The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Foundation icon checked.