I have had this error code now since middle of January, tried talking to talktalk customer services who said it was my internet, well if that is the case why can I use my bbcIplayer and Netflix via my tv box but not view normal channels if its my internet? Also can not log in to my router to change any settings on it at all not by using admin admin or admin with its unique password, even factory reset all equipment and the problem still occurs every time! Can someone please help as I am getting rather fed up paying for a service that I clearly aint getting the use of.

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information, Settings, Personal information, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.

I have not been able to borrow a handset as of yet, but I did receive a new router through post but the same problem occurs, I get paid on 5th march and can purchase a cheap handset to test the line, but im confused as to why my netflix and bbc Iplayer works on the tv box but not the channels?

An open reach engineer was here today ran all the tests and my speeds show at 16mb down, but I am still unable to get my channels, sorry for delayed response but I had no internet at all for a week due to a problem with my master socket