BMC Communities: Message List - Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/community/bmcdn/bmc_remedyforce?view=discussions
Most recent forum messagesenFri, 25 Jan 2019 19:49:08 GMTJive Engage 8.0.2.1 (http://jivesoftware.com/products/)2019-01-25T19:49:08ZenRe: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/805284?tstart=0#805284
<!-- [DocumentBodyStart:9dcdbe08-d637-4828-b399-e767658c9499] --><div class="jive-rendered-content"><p>The link I provided earlier will be updated with the latest and greatest statements on which versions.&#160; We always test the latest versions.&#160; If a problem is found to be in an earlier version of a browser and it doesn't happen in the latest iteration of that browser, our recommendation will always be to upgrade as there was obviously something going on that was fixed or resolved by the company that owns the code for that browser.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>Across the industry, the recommendation is to always run the latest browser as there are constant fixes and improvements around performance as well as security for browsers. </p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>IE 11 is the only Internet Explorer browser we'll do our best to support; but only with Salesforce Classic.&#160; It's not supported for Salesforce Lighting Experience at all.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>If anything is found, that doesn't work or works differently that gets documented as part of the Known Issues list.&#160; But IE 11 is tested against the product.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>Once Winter 19 is released, check back for current updates.</p><p><a class="jive-link-external-small" href="https://docs.bmc.com/docs/display/remforce201802/Supported+browsers,+mobile+devices,+and+integrations" rel="nofollow">https://docs.bmc.com/docs/display/remforce201802/Supported+browsers,+mobile+devices,+and+integrations</a></p></div><!-- [DocumentBodyEnd:9dcdbe08-d637-4828-b399-e767658c9499] --><img src='/beacon?t=1568536426914' />Fri, 25 Jan 2019 19:49:07 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/805284?tstart=0#8052842019-01-25T19:49:07Z7 months 3 weeks ago0Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/805309?tstart=0#805309
<!-- [DocumentBodyStart:0864dab0-3f80-455b-98a8-14603ccf86bd] --><div class="jive-rendered-content"><p>Thanks for the useful information.&#160; To recap, and infer some suggestions:</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>With Winter 19, NO OFFICIAL support for IE11, but best efforts will be made to investigate issues reported regarding that browser.&#160; Those issues <span style="text-decoration: underline;">will</span> be fixed IF found in the other supported browsers; and <em>might</em> be fixed if only in IE11, though there is no commitment to that.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>Officially supported browsers are the current versions of Chrome, Firefox and Safari. What versions of each are these?&#160; What about older versions? If BMC only tests the latest release with the latest browsers; there are no guarantees as to backwards compatibility?</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>This is not just a BMC issue, but happens in a lot of products; and wreaks havoc in organizations where multiple products use multiple browsers and cannot upgrade browsers without significant regression testing.&#160; It would be helpful for BMC to publish a policy on how they support browsers, and explicitly list the browsers AND versions supported with each release, clearly noting where changes to support have occurred.since the prior release.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>It would also help to note if there are specific areas of functionality and features which fail under a particular browser/version. For example, does self-service work in IE11 (and is supported) but the full interface is not?&#160; That scenario, as an&#160; example, is easier to support in client organizations as it requires browser rule exceptions for a limited audience, which can be managed.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>AND, please provide the user community with sufficient lead time in case they must address browser upgrades/transformation.</p></div><!-- [DocumentBodyEnd:0864dab0-3f80-455b-98a8-14603ccf86bd] -->Fri, 25 Jan 2019 19:39:52 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/805309?tstart=0#8053092019-01-25T19:39:52Z7 months 3 weeks ago10Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/804735?tstart=0#804735
<!-- [DocumentBodyStart:90130c80-3857-466c-a3f4-0c5b5fa87efe] --><div class="jive-rendered-content"><p>As an aside, we're updating our supported browser section in the Winter 19 documentation.&#160; Again, IE 11 is only really supported for Salesforce Classic.&#160; But other IE versions (8, 9, 10) will no longer be tested or supported.</p></div><!-- [DocumentBodyEnd:90130c80-3857-466c-a3f4-0c5b5fa87efe] -->Wed, 23 Jan 2019 12:52:06 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/804735?tstart=0#8047352019-01-23T12:52:06Z7 months 3 weeks ago0Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/804785?tstart=0#804785
<!-- [DocumentBodyStart:a30f3839-a430-4e49-b8c1-ed80ba8cdb93] --><div class="jive-rendered-content"><p><a class="jive-link-profile-small jiveTT-hover-user" data-containerId="-1" data-containerType="-1" data-objectId="802" data-objectType="3" href="https://communities.bmc.com/people/vleandro">Virginia Leandro</a> Fair - thanks for the heads-up, this allows us to plan for additional testing on IE11 once we upgrade our local sandbox</p></div><!-- [DocumentBodyEnd:a30f3839-a430-4e49-b8c1-ed80ba8cdb93] -->Wed, 23 Jan 2019 12:50:49 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/804785?tstart=0#8047852019-01-23T12:50:49Z7 months 3 weeks ago0Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/804733?tstart=0#804733
<!-- [DocumentBodyStart:74ee0833-d552-4e74-81ac-41df79dda309] --><div class="jive-rendered-content"><p>We're starting to find we can only go so far with IE 11.&#160; We've come up against some issues (don't recall details) that when we opened cases with Salesforce, they were unable to provide any assistance.&#160; Suffice it to say, if it's a problem with IE 11, but can't be replicated in any other the other browsers, we'll try to look at it, but there's no guarantee we'll be able to address it.</p></div><!-- [DocumentBodyEnd:74ee0833-d552-4e74-81ac-41df79dda309] -->Wed, 23 Jan 2019 12:38:31 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/804733?tstart=0#8047332019-01-23T12:38:31Z7 months 3 weeks ago20Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/804706?tstart=0#804706
<!-- [DocumentBodyStart:88a71b54-e7c3-4c1f-9a9e-408aeca69f3c] --><div class="jive-rendered-content"><p><a class="jive-link-profile-small jiveTT-hover-user" data-containerId="-1" data-containerType="-1" data-objectId="802" data-objectType="3" href="https://communities.bmc.com/people/vleandro">Virginia Leandro</a> Our company as opted for the extended Salesforce support IE11 (<a class="jive-link-external-small" href="https://help.salesforce.com/articleView?id=getstart_browsers_sfx.htm&amp;type=5" rel="nofollow">Help | Training | Salesforce</a> )</p><p>What would the consequence of this announced dropping support for IE11 on Remedyforce for us&#160; - Note that we do promote Chrome as a best practice but notice that mainly self service users stick to IE11</p></div><!-- [DocumentBodyEnd:88a71b54-e7c3-4c1f-9a9e-408aeca69f3c] -->Wed, 23 Jan 2019 08:42:40 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/804706?tstart=0#8047062019-01-23T08:42:40Z7 months 3 weeks ago30Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/804657?tstart=0#804657
<!-- [DocumentBodyStart:bb81ec2c-3f4f-46cd-814a-465f5c58695d] --><div class="jive-rendered-content"><p>We're in the process of updating this list for our Winter 19 release.&#160; We're dropping IE 11, and the most current versions of browsers such as Safari, Edge, and Chrome are what we actively use in our test bed.</p></div><!-- [DocumentBodyEnd:bb81ec2c-3f4f-46cd-814a-465f5c58695d] -->Tue, 22 Jan 2019 18:47:49 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/804657?tstart=0#8046572019-01-22T18:47:49Z7 months 3 weeks ago40Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/804646?tstart=0#804646
<!-- [DocumentBodyStart:eaa2b3a0-bb81-4358-9b84-58fa6ce2410c] --><div class="jive-rendered-content"><p>For the browser section, specific browser versions are listed.&#160; Does that mean it only works for that version?&#160; Or that version, and later? </p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>It is not recommended to use IE11 due to security and performance concerns; and because it is not supported.&#160; Then why is a version listed?</p></div><!-- [DocumentBodyEnd:eaa2b3a0-bb81-4358-9b84-58fa6ce2410c] -->Tue, 22 Jan 2019 18:29:56 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/804646?tstart=0#8046462019-01-22T18:29:56Z7 months 3 weeks ago50Re: Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/803801?tstart=0#803801
<!-- [DocumentBodyStart:e2700cd6-ee22-4568-bfec-a08462b4a50d] --><div class="jive-rendered-content"><p>Please check the Remedyforce documentation for supported browsers: <a class="jive-link-external-small" href="https://docs.bmc.com/docs/display/remforce201802/Supported+browsers,+mobile+devices,+and+integrations" rel="nofollow">Supported browsers, mobile devices, and integrations - Documentation for BMC Remedyforce 20.18.02 - BMC Documentation</a> </p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>Please be aware as we get closer to our next release we'll be updating the above link...but suffice it to say, all current versions of Edge, Firefox, Chrome, and Safari are supported.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>For mobile apps we have applications that run on the application called Salesforce1.</p></div><!-- [DocumentBodyEnd:e2700cd6-ee22-4568-bfec-a08462b4a50d] -->Wed, 16 Jan 2019 20:23:31 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/803801?tstart=0#8038012019-01-16T20:23:31Z7 months 1 month ago60Best Browser for Remedyforce Self Servicehttps://communities.bmc.com/message/803825?tstart=0#803825
<!-- [DocumentBodyStart:9e2f0665-e529-45ce-abca-34a646139e14] --><div class="jive-rendered-content"><p>Which browser/application works best for Remedyforce when used by clients/customers for self-service?</p><ul><li>Applications are one choice.&#160; are there ones for Windows [10], Android, IOS or Mac?</li><li>What does <span style="text-decoration: underline;">not </span>work in the other browsers which makes them less acceptable?<span style="text-decoration: underline;"> </span></li></ul></div><!-- [DocumentBodyEnd:9e2f0665-e529-45ce-abca-34a646139e14] -->Wed, 16 Jan 2019 20:14:37 GMTcommunities_update@bmc.comhttps://communities.bmc.com/message/803825?tstart=0#8038252019-01-16T20:14:37Z7 months 1 month ago90