Device Warranties

Manufacturer Warranties

EarDeals will assist our clients to obtain the following warranty periods and loss and damage process subject to the manufactures terms and conditions. EarDeals will cover postage and handling charges free of charge. For more information about your manufactures warranties please read the below terms and conditions specific to the brand of hearing aids or accessories that you own. EarDeals Pty Ltd does not sell or distribute unique warranties on products outside that of its manufacture supplied product warranties.

Signia / Siemens

Lost and Damage (with 12 months)

Signia provides a monetary reduction on the price of hearing aids should they be lost or damaged and require replacement. This amount may vary and is subject to change. If you have had your hearing aids lost or damaged and wish to investigate your options, please contact EarDeals Support on 1300 010 064 and we will happily help you determine your position financially. In the event that a product is lost or damaged you are required to provide a statutory declaration.

International Warranty

All Signia products are subject to a minimum 12 month international warranty. A proof of purchase is required during this process. This may be obtained through EarDeals Support 1300 010 064 on within 48 hours of lodging and issue with your device.

Damages out of Warranty

Signia will now offer one standard price for all out-of-warranty hearing aid repairs. All repairs will proceed without quoting. A “clean and check” charge which will be applied if no fault is found with the device. Please contact EarDeals should you wish to discuss the price of repairing your device.

Extended Warranties

Signia offers additional 12 month extended warranties. These warranties are predetermined prices based on your product level. Please contact EarDeals Support on 1300 010 064 to be quoted by phone the price for the upgraded warranty on your particular device.

The Sivantos agreement with EarDeals

Contact the EarDeals support line for more information: 1800 010 064.

Unitron Hearing Instrument Warranty

All Unitron hearing instruments are supplied with a 3 year manufacturer’s warranty which begins on the date of original invoice. This warranty covers all manufacturing and material defects. This warranty does not cover damage caused by improper handling, wax or moisture damage. Repairs made by unauthorised parties are not covered and will void the warranty.

Additional year

(up to a maximum of 4 year warranty) $140.00 per device

Accessory Warranty

External receivers are covered under the warranty of the hearing instrument* Remote Controls and Wireless Streamers are covered by a 1 year warranty *Proof of purchase must be provided with claim

Enroute Warranty (International Warranty)

Unitron Australia will support the warranty period provided with the hearing device. This warranty is valid on presentation of a stamped warranty card issued by an authorised clinic within the country of purchase, which details the serial numbers of the instrument.

Loss and Damage

All Unitron hearing instruments can be supplied with a one time only loss and damage coverage for 1 year from the date of original invoice. . No substitutions accepted. A Statutory Declaration must accompany the claim. One claim can be made per invoiced instrument that is damaged or lost within the first 12 months of the original invoice date. Subsequent loss or damage of the replacement instrument does not attract any coverage. The warranty duration of the originally supplied instrument is maintained (ie no new warranty is applied to the replacement device)

A loss and damage fee is thus applied following the expiry of either the 12 month period or of a lost or damaged subsequent device.

Contact the EarDeals support line for more information: 1300 010 064.

Phonak International warranty

Phonak offers you a one year limited international warranty valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, ear modules and external receivers. The remedies under the international warranty are limited to the free repair of the hearing aid. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under the local warranty or the applicable national legislation governing sale of consumer goods.

Warranty limitation

This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

Contact the EarDeals support line for more information: 1300 010 064.

Vista Hearing Instrument Warranty

All Vista hearing instruments are supplied with a 3 year manufacturer’s warranty which begins on the date of original invoice. This warranty covers all manufacturing and material defects. This warranty does not cover damage caused by improper handling, wax or moisture damage. Repairs made by unauthorised parties are not covered and will void the warranty.

Additional year

( Maximum of 4 year warranty) $140.00 per device

Accessory Warranty

The external receivers of the hearing aid are included under the warranty of the hearing instrument* Remote Controls and Wireless Streamers are included by a 1 year warranty *Proof of purchase (POP) must be provided with claim at the time it is made.

Enroute Warranty (International Warranty)

Vista Australia will warrant the period of warranty provided with the hearing device. This warranty is valid on supply of a stamped warranty card issued by an authorised clinic within the country of purchase, which details the serial numbers of the instrument.

Loss and Damage

All Vista hearing instruments are to be supplied with a one time only loss and damage coverage for 1 year from the date of original invoice. . No substitutions accepted. A Statutory Declaration must accompany the claim. One claim can be made per invoiced instrument that is damaged or lost within the first 12 months of the original invoice date. Subsequent loss or damage of the replacement instrument does not attract any coverage. The warranty duration of the originally supplied instrument is maintained (for example: no new warranty is applied to the replacement device).

A loss and damage fee is thus applied following the expiry of either the 12 month period or of a lost or damaged subsequent device.

Contact the EarDeals support line for more information: 1300 010 064.

Make an Enquiry

The EarDeals team would love to hear from you, please leave a message below and a member of our team will be in contact with you shortly.

First Name*

Last Name*

Email (Check your junk mail for return quotes within 24 hours)*

Please check your junk mail. Quotes are sent within 24 hours from EarDeals. If you have not received a quote back please email: admin@eardeals.com.au

Phone*

Please be advised that our Senior Clinician Annie may need to call you to discuss your hearing aid selection, hearing loss and your lifestyle requirements. This is to ensure the best solution for your needs and the care we provide is of the highest standard.