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Frequently Asked Questions

Thank you very much for your interest in Securitas Aurum and for reading our FAQ. If you like to become customer of Securitas Aurum, you first should participate in a virtual live presentation you can receive in a comfortable manner at home via internet. Please take all necessary data to do this from the enclosure or just ask the person who called your attention to Securitas Aurum.

After having participated in our presentation, we recommend to acquaint with the General Standard Terms and Conditions of Securitas Aurum and with the FAQ (frequently asked questions). There, we also explain the diverse purchase options in a precise manner to you.

If you decided to carry out the purchase process please register via the website of your recommending person to carry out after that the purchase of the gold bullion coins/ Gold Bullion Bars you desire.

We would also like to recommend that you order just as many Gold Bullion Coins/ Gold Bullion Bars as you can afford, even without participating in the marketing system "Customers recommend customers".

We wish you great pleasure with Securitas Aurum.

2) Why do I have to upload my identity card / passport?

In case of all cash deals and transactions with a value of more than 15.000,00 €, according to the provisions of the law about money laundering an identification of the contract partner is necessary. For this, the contract partner/customer of Securitas Aurum sends a copy of his valid identity card/passport via the upload area of Securitas Aurum which is intended to be used for that purpose.

No, because Securitas Aurum also has to conform to the general current market price of the gold and has to purchase according to that price.

5) Why do we charge an administration fee of 5 %/ 7,5 %?

Securitas Aurum does not make profits by purchasing and selling gold bullion coins/ Gold Bullion Bars but gives the purchase conditions 1:1 to the customers. So, the only profit for Securitas Aurum is the administration fee (in addition to the legal V.A.T.) of the purchase price, which is charged for the complete administration and management of the contract.

The Processing fees are charged for the following services:

Setting up and maintenance of customer accounts;

Administration of the purchase agreements including the entire multi-lingual customer service;

Implementation of customer-specific supportive measures such as weekly virtual presentations and training;

Control of all the deposits and recommendations as well as the implementation of the necessary credits/debits of the purchase price;

Immediate notification by e-mail to the customer as soon as changes have occurred on his/her recommendation account;

Management and administration of all the recommendations, which in turn are converted in individual customer accounts.

All the corresponding administration fees are to be paid no later than 12 months after the purchase contract(s) were entered into, regardless of its/their renewal. This also applies to all buyers of the AURUMXXI.

Well, principally this is possible and we also have customers who even have achieved that several times and so have proven that this is possible but principally we answer this question by a no. We expressively point out that because of the great number of customer recommendations to be given it is very difficult. So every customer has to consider to pay a part of the purchase amount or even the complete purchase amount by own financial means. In no way, Securitas Aurum pretends that every customer can fulfil his purchase contract completely by the marketing concept "Customers recruit customers". It also is clear that the longer Securitas Aurum is working successfully on the market the smaller the group of possible persons for recommendations will be. So we also recommend taking in mind that you have to pay the purchase of gold coins/ Gold Bullion Bars yourself in a complete normal manner like you do when purchasing other goods. So never order more gold coins than you really need and are able to finance. Securitas Aurum is striving for consume without debts and does not want their customers to buy gold coins because of the motivation to pay the purchase price completely by acquiring new customers.

7) Can I also purchase various gold coins with one purchase contract?

No. As purchaser you must decide yourself for one certain kind of gold coins per contract. If a purchaser likes to have all the 6 of the most wanted gold coins all over the world for his gold collection or as a further guarantee of his retirement pension, 6 contracts are necessary.

8) An important information concerning the VAT directives of each country:

According to Directive 77/388/EEC of the Council on 17th of May 1977, amended by the Directive 98/80/UE of the Council on 12th of October 1998 (List of the investment coins exempt from VAT according to Art. 26b(A)(ii) in the Official Journal of the European Union under Off.Journ. UE 2005 Nr. C 300 p.10), investment coins are exempt from the VAT.

Unlike the purchase of Gold Bullion Coins/ Gold Bullion Bars, the management fees are to be regarded purely as a service. Therefore and in accordance with the Directive 2006/112 of the European Community, it is obligatory to apply the corresponding Value Added Tax. Thus, the management fees will be charged plus the legally applicable V.A.T.

Of course, Securitas Aurum also has to follow these directives. That is why all gold coins ordered and delivered outside the UE countries are subject to the corresponding VAT and directives of these countries.

Therefore the processing fees per contract for the purchase of gold bullion coins amount to € 245.00 (5% of € 4,900.00) and, for the purchase of gold bars the processing fees amount to € 487.50 (7.5% of € 6,500.00) plus V.A.T.

9) Why shall I buy my gold via Securitas Aurum?

The precious metal gold which is existing on earth in only limited quantity, is going to play a more and more important role in our life. Whether to safeguard the assets or the retirement pension. Securitas Aurum has undertaken the task to market gold not only to those persons who are able to purchase it immediately, but Securitas Aurum has created an accumulation plan by having constructed a very difficult infrastructure that gives everyone the possibility to purchase gold, by a mixture of paying a deposit and using the own working power. The principle is simple and successfull at the same time: a greater value achieved by personal power.

10) Do I have to pay tax on the sales revenues received by the accumulation?

The customer is obliged to pay tax on his revenues from the accumulation concept of Securitas Aurum himself, and he has to act strictly according to the tax provisions and laws of the country where he has to pay his taxes.

11) What does accumulation mean?

The principle of accumulation is easy to understand. The gold accumulation concept of Securitas Aurumincludes an accumulation of your gold property by giving successful recommendations. The more customer recommendations you give, the more gold is accumulated on your account. Participation in the accumulation concept of Securitas Aurum always requires own activities.

To gain new customers always costs money, independent from the manner an enterprise uses to do that. To advertise in the media also costs money, as well as to employ a sales force. Like many other enterprises do, Securitas Aurum also uses the marketing strategy of “customers canvass customers” and finances all cost from the administration fee of the purchase price, which has to be paid at the moment of fulfilling the contract and which reliably can be planned.

Securitas Aurum partly gives a subsidy to the administration fee which has to be paid by the customer when the contract is fulfilled, to finance the marketing concept “customers canvass customers”.

As clearly stated under the Terms and Conditions and in the Shop of Securitas Aurum, the full Processing Fee of the value of the order is to be paid during the first calendar year. This also applies to the renewal of contracts.

13) May I use the brands (text/picture) of Securitas Aurum for advertisement purposes?

Securitas Aurum makes a personalized website available to the customer. The customer obliges not to modify that website.

The customer is obliged to observe all provisions according to competition law. In case of direct marketing measures by mail, email or fax, the client must pay attention that there is an explicit agreement by the recipient. Furthermore, the customer is obliged to identify every measure of advertisement as a measure initiated by him.

For the advertisement, the customer only may use material which was made available to him via the Customer Support System of Securitas Aurum. In particular, he only is allowed to use the name Securitas Aurum, the brand and the logo outside his personalized homepage if there is a written agreement by Securitas Aurum.

During the term of a contract, Securitas Aurum transfers to the customer the simple, not exclusive, not transferable and at any time revocable right to use the brands and logos of Securitas Aurum for advertisement purposes.

At the moment of finishing the customer relation, independent from the reason, at the same time the right of the customer to use the brand name expires.

In case of a modification of the brands or logos of Securitas Aurum, the customer is obliged to stop immediately the utilization of the former brands and logos and to make an adaptation of the brand utilization.

The right of the customer to use the brand does not include the utilization of the brands and logos of Securitas Aurum for internet codes/addresses (Domains), user names for communication tools like Skype, MSN, Yahoo, AOL etc.

The customer indemnifies Securitas Aurum from all claims by thirds arising because of the violation of obligations, notwithstanding further claims of Securitas Aurum.

14) Can I fulfill my purchase contract exclusively by recommending new customers?

No. The accumulation plan offered by Securitas Aurum is only one of the alternatives to perform the contract. Of course, every customer also can fulfill his contract in the normal manner, by paying a deposit, paying the remaining debt within the payment period agreed or paying the complete purchase price immediately.

15) How do we charge the administration fee?

In case of immediate payment of the contract or deposit and payment of the remaining balance within 12 months, we retain the complete administration fee plus V.A.T. in one sum from the purchase price.

Under the contract fulfillment option of accumulation “Clients win Clients”, the Processing Fees will be applicable within the appointed contractual period equivalent to 12 months. The Fees will be proportionally deducted according to the credits accrued as a result of the recommendations achieved and charged from your CSS account.

As clearly stated under the Terms and Conditions and in the Shop of Securitas Aurum, the full Processing Fee equivalent of the value of the order is to be paid during the first calendar year. This also applies to the renewal of contracts.

The Processing fees are charged for the following services:

Setting up and maintenance of customer accounts;

Administration of the purchase agreements including the entire multi-lingual customer service;

Implementation of customer-specific supportive measures such as weekly virtual presentations and training;

Control of all the deposits and recommendations as well as the implementation of the necessary credits/debits of the purchase price;

Immediate notification by e-mail to the customer as soon as changes have occurred on his/her recommendation account;

Management and administration of all the recommendations, which in turn are converted in individual customer accounts.

The delivery costs are not included in this fee.

Therefore the processing fees per contract for the purchase of gold bullion coins amount to € 245.00 (5% of € 4,900.00) and, for the purchase of gold bars the processing fees amount to € 487.50 (7.5% of € 6,500.00) plus V.A.T.

16) When I participate in the accumulation plan (Customers recruit customers), can I gain money by that?

No, for Securitas Aurum does not pay provisions or money. By the concept of “Customers recruit customers”, you only can effect a reduction of the purchase price you have to pay for the gold bullion coins/ Gold Bullion Bars you desired.

17) How many orders, direct or indirect, do I need in order to fulfill my contract?

Gold Bullion CoinsAltogether, 254 direct or indirect orders need to be successfully recommended so that the purchase price of a contract can been fully paid through the accumulated recommendations. Throughout the entire accumulation process, 31 credits will be generated from phase 1, and 7 from phase 2 as well as the full credit for the balance of the purchase contract. Please note that the number of orders do not correspond to the number of new clients. All orders resulting from direct or indirect recommendations need to be placed within one's own recommendation line.

Gold Bullions / Bars

Altogether, 62 direct or indirect orders need to be successfully recommended so that the purchase price of a contract can been fully paid through the accumulated recommendations. Throughout the entire accumulation process, 7 credits will be generated from phase 1 as well as the full credit for the balance of the purchase contract. Please note that the number of orders do not correspond to the number of new clients. All orders resulting from direct or indirect recommendations need to be placed within one's own recommendation line.

18) Is it also possible to prolong my existing purchase contract?

A renewal may be requested by the customer, for there are always unforeseeable moments which make a rearrangement necessary. Securitas Aurum treats his customers in a fair and responsible manner. According to that philosophy of Securitas Aurum, a “forced purchase” of the gold coins/ Gold Bullion Bars on the stipulated day is excluded.

A contract extension does not exempt you from paying the Processing Fees in full (equivalent to a net figure of the purchase price per contract), and which is payable in each case within the first year of the duration of the corresponding contract. Securitas Aurum is not obliged to accept such a request.

In addition, the deadline for the full payment of the processing fees is not automatically extended when a contract is renewed. All the corresponding administration fees are to be paid no later than 12 months after the purchase contract(s) were entered into, regardless of its/their renewal. This also applies to all buyers of the AURUMXXI.

19) Are there any time limits to change the position of contracts?

Yes, there are time limits. A contract only can be changed in its position during the first 30 days after date of purchase or, when changing in another phase, during 3 days after the phase change. Principally, there only is a right to change the position of a contract if there is a positioning mistake made by Securitas Aurum.

Furthermore, a change of positions exclusively may take place if:

This contract in its current position has not yet contributed to fulfil phases of other contracts which have a higher position;

Contracts of further customers have not yet connected under the contract concerned.

Important information for the application to change the position of a contract:

Generally the repositioning is impossible if the sequence of recommendations is violated or if a person in the recommendation sequence is being excluded.

For the service to change the position of a contract, the applicant has to pay charges amounting to 5,00 €. By sending the order to change the position the sender expressively authorizes the enterprise to charge his personal CSS account with that amount.

20) Do you execute gold deliveries all over the world?

No, because of logistical, insurance and partly also legal reasons Securitas Aurum only delivers gold bullion coins/ Gold Bullion Bars within the European Union. For all other customers, Securitas Aurum with pleasure undertakes the insured storage of the gold. Every customer also has the option to receive his gold order personally and directly at Securitas Aurum after previous agreement.

When a transfer has been manually completed, it very often happens that we receive the transfer without any indication as to the purpose of payment but only with the name of the account holder. Here we would like to ask each customer to expressly instruct the bank to specify the purpose of payment when issuing the transfer. Only this way can we guarantee a proper assignment to the payments made.

23) Is it possible to perform the contract by partly accumulating and partly paying the rest?

Yes, that is the reason why the accumulation plan was constructed in 2 Gold Bullion Bars/ 3 phases Gold Bullion BarsCoins. If you have completed the first phase, the remaining payment only amounts to 4.600,00 €, after having completed the second phase there are only 3.600,00 € to pay, and if you also have fulfilled the third phase according to the terms of the accumulation plan of Securitas Aurum, you receive the gold you ordered without any remaining payment.

24) When is my purchase contract considered to be fulfilled?

Your purchase contract is considered to be fulfilled:

At the moment when the complete purchase amount was transferred to Securitas Aurum and the receipt on the account of Securitas Aurum could be recognized or,

In case of participation in the concept “Customers recruit customers” (accumulation model) at the moment all phases have been finished with success and all contracts which contributed to fulfil the contract are outside the legal terms of revocation.

25) When do I receive my gold delivery?

For every customer, Securitas Aurum installs a virtual gold safe which always can be seen via the CSS. After having finished a phase every customer receives information via email and at the same time a credit in € you then can change into gold bullion coins/ Gold Bullion Bars. For we do not work in the field of gold speculation the gold order always is made at the moment the customer orders his gold respectively has paid his gold entirely. So it is granted that you receive your gold to the current rate. Of course the delivery terms depend on the fact how long Securitas Aurum has to wait for the ordered gold bullion coins/ Gold Bullion Bars. Normally, this waiting period is 4 to 8 weeks.

26) How do I receive my gold delivery?

For this, Securitas Aurum offers various possibilities. Of course, you can collect the purchased gold from our headquarters in Barcelona/Spain after previous appointment. All arising travelling costs are at charge of the customer.

You also can let deliver the gold into your house by a delivery service. Also in this case, all delivery costs are charged to the customer. We also can deposit your gold in a bank near your residence where you can collect it after being informed. For Securitas Aurum regularly organizes regional and national events/meetings, you also have the possibility to reveice your gold personally during such an event.

The delivery costs accruing are not included in the administration fee but always have to be paid by the buyer, so they are deducted from the complete amount.

27) Do I have to be active as an AURUM XXI client?

In the Terms and Conditions of the company it is clearly indicated that the 21 gold orders included in the AURUM XXI package are also subject to the provisions established therein. The amounts paid out from the AURUM XXI pool are of course dependent on the recommendation activities of all customers and in the overall success of the company. That is to say, the more customers we acquire, the more CSS orders are placed; the more CSS orders are made, more funds go into the AURUM XXI pool. Thus, each AURUM XXI customer contributes through his/her own activities to the payout from the AURUM XXI pool. Should a client not wish to fulfill his AURUM XXI gold orders through direct and indirect recommendation activities, he/she may at any time change the method of payment as offered by the company (full payment or payment in installments).

28) Do I need to extend my Premium CSS as a holder?

Yes, unless your AURUM XXI has been fully paid, in which case you do not need to pay for the CSS fees, since the latter are included in the AURUM XXI package for life. This is a significant advantage for all AURUM XXI customers.

29) Do I receive gold coins/ Gold Bullion Bars for exactly the order value I desired?

No, because we always deduce the administration fee (in addition to the legal V.A.T.) for every contract and the accruing delivery costs from the purchase price. Please take details about the delivery costs for the gold deliveries in the different countries from our web site. For the remaining purchase amount, every customer receives his ordered gold bullion coins in denominations of 1 fine ounce, ½ fine ounce, ¼ fine ounce, 1/10 fine ounce.

Gold Bullion BarsThe value for each order amounts to a gross price of € 6,500.00 (minus the processing fees and delivery costs) and is available as per the following denominations:

1. 5 grams2. 10 grams3. 20 grams4. 50 grams5. 100 grams

Gold Bullion Coins:The value for each order amounts to a gross price of € 4.900.00 (minus the processing fees and delivery costs) and is available as per the following denominations:

1 ounce, ½ ounce, ¼ ounce, 1/10 ounce. You find a detailed list of all dimensions and weights on our oficial website under the category 04 – The product. There, you can click on each kind of coins and find all corresponding details.

In which denomination you receive the gold coins, of course always depends on the current gold price. But we always deliver the denominations as great as it is possible at the current gold price and in relation to each order amount.

30) Does Securitas Aurum belong to the category of the branch of financial services or capital investment?

No, for Securitas Aurum understands be a mere commercial company for the precious metal gold. At any moment Securitas Aurum purchases gold bullion coins/ Gold Bullion Bars and sells them to interested persons. There are no promises of benefits given and the customer does not invest money in Securitas Aurum. Securitas Aurum offers gold coins to be purchased. The customer immediately pays the complete order amount and receives the good desired or he pays a deposit of 100,00 euros/ 500,00 €. This deposit is entirely credited against the entire purchase price but not paid by the customer as a capital investment in Securitas Aurum. You find purchase contracts with a deposit to be paid in diverse commercial companies and branches like e.g. often in the automobile and furniture industry.

31) How can I find out the current gold price?

You find the current gold rate every day in the economic section of a good neswpaper, in the internet under www.goldprice.org or by telephone from every financial institution.

Yes, you may also cancel the purchase contract at any time, because at Securitas Aurum, there is no "forced acceptance" of the goods ordered and we know that nowadays the financial situation can change very quickly. However, if the cancellation or revocation of the order is made after the statutory revocation period of 2 weeks, the client will be charged with the corresponding management fees equivalent of the price of the contract valued at, plus the corresponding VAT. If this fee has already been paid, no further demands will be made ​​on the customer.

If the management fees have already been partly paid, for example, through the deposit of 100,00 €/ 500,00 € per contract, the rest of the fees will have to be made payable by the client upon receipt of the pertinent invoice.

34) What happens with expired sales contracts?

If the customer fails to respond in any way to the notice of expiry and also lets the performance date of his sales contract pass without taking any action, Securitas Aurum will grant the customer a grace period of 4 weeks to fulfil or extend the contract. Should the customer still fail to respond by that time, then he shall be excluded from the obligation to purchase the ordered gold-bullion coins/ Gold Bullion Bars and the sales contract shall be deemed cancelled for the buyer. Should, until this date, there be outstanding debts from the customers concerning the processing fees to be paid, these shall be duly invoiced to the customers.

You will find further information in this regard on our website www.securitas-aurum.com under “FAQ” and in our Terms & Conditions.

35) Is the principle of recommendation a new marketing strategy?

Of course it is not, for many national and international business contracts are realized by recommendations. Nearly in all economical sectors and fields you get a reward for giving a successful recommendation – for example petrol vouchers, puncture sets, coffee machines or bicycles. Even the banks use those systems today and offer rewards to their customers for new customer recommendations. So does Securitas Aurum, but with the difference that we are offering a product to our customer that fits always and at every time, independent of the quantity he already possesses.

36) Does the concept of accumulation work without making recommendations?

No, definitely not, because accumulation means nothing else than the partial or complete compensation of the remaining purchase price of one or more orders through the successful submission of recommendations. Nevertheless, there is no obligation to make recommendations, as Securitas Aurum offers all customers other payment options (full payment or payment in installments of the purchase price). Thus, we recommend all customers who are considering choosing the payment option 3 "Clients win Clients" to only select this payment method if they are seriously willing to attract new or more customers to the company through recommendations. A passive participation in the marketing concept "Clients win Clients" by regular new own orders is NOT recommended nor advisable by Securitas Aurum.

37) What are bullion coins?

Bullion coins are coins made of precious metal which are minted in high numbers and serve as speculation objects for the precious metal value or as an object for financial investment. They are made of the precious metals gold, silver, platinum or palladium with a high fine consistency and are sold with a little additional charge to the value of these metals, because producing coins is more expensive than casting bullions. So, they combine the advantages of bullions and coins and are so-called bullion coins or shortly bullions.

Most of the investment coins have the indication of a nominal value that, at the moment of issue, was lower than the material value of the coin. The coined indication of the nominal value proves that the coin is made by „an official issue authority“, because only producers authorized by the government are allowed to mint a currency indication on the coin. So, they are often a legal tender. The gold coins offered by Securitas Aurum are purchased and sold in banks to the daily current bank rates (orientating at the rates of the precious metal). They are VAT free. Especially in crisis periods, gold coins are desired liquidity reserves.

38) What are the advantages of CSS?

The CSS [Customer Support System] by Securitas Aurum offers a complete view into the situation of your contract, so that you can observe the development of your contract or your contracts at every time and can take an active influence in it.

Besides, you get an own homepage by your CSS with which you are able to give national and international recommendations and to make direct registrations under your contract matrix.

Independent of the number of your contracts, you have to pay for your personal CSS a charge of only 49,90 € (CSS) or 99,90 € (Premium CSS).

For that amount, you have an unique accumulation support for 12 months.

39) How can I prove how many contracts I collected under my contract?

On the homepage of Securitas Aurum there is a Login area where every owner of the CSS can enter by his contract number and a personal password. Here, he finds a list of all direct and indirect contracts that have been collected under his contract.

40) Which is the maximum order value per customer?

Here, there are no legal limits but we recommend never ordering more gold bullion coins/ Gold Bullion Bars than you really need and are able to finance. Securitas Aurum strives for consume without debts and by the recommendation concept "Customers recruit customers" offers an interesting possibility to reduce the purchase price to pay, but the company always points out that the customer cannot calculate to be able to pay the purchase price completely by acquiring new customers.

41) When I conclude the contract, am I obliged to give a certain number of recommendations?

No, there is no obligation and the giving of recommendations is no fundamental condition to fulfill the contract. Giving recommendations is an absolute voluntary decision.

42) How much time do I have to fulfill my contract?

The maximum period between signing the contract and fulfilling the contract is 12 months.

43) Can I resale again my purchased gold coins/ Gold Bullion Bars if the occasion should arise?

Yes. Securitas Aurum only trades with gold coins/ Gold Bullion Bars which can be traded all over the world. You receive the daily sale price (gold rate) in the daily press or on request also by email under: info@securitas-aurum.com. Securitas Aurum is one of the greatest trade companies for gold bullion coins/ Gold Bullion Bars on the private customer field all over the world and does not only sell but also purchases gold bullion coins/ Gold Bullion Bars at any time.

Yes, this is possible at any moment and independent from the fact where you have purchased your coins/ Gold Bullion Bars. Securitas Aurum belongs to the greatest traders for gold bullion coins/ Gold Bullion Bars all over the world and purchases them to maximum prices. With pleasure we give you a purchase offer.

45) Do I also have contact persons in the country I live?

No, not in every country! Securitas Aurum is organized in a way that, apart from the internet business (e-commerce), there also are leader working on regional, national and international level being contact persons, but Securitas Aurum doesn't have those leader in all countries. For this, please ask your recommending person or send a request to: support@securitas-aurum.com. With pleasure, we inform you about that.

46) Is Securitas Aurum a company of the network marketing industry?

No. The special characteristics of the network marketing are the structures of employees and marketing being busy on diverse levels and marketing products. In the field of the network marketing, hierarchies of employees are arising which continue during the complete period of cooperation. That is not the case at Securitas Aurum. At Securitas Aurum, all employees are directly put in charge of the company and exclusively Securitas Aurum is allowed to engage further business partners. Besides, an interested person only can apply for a job in the company directly at Securitas Aurum.

Securitas Aurum is working with the proved system of CUSTOMERS CANVASS CUSTOMERS, as many enterprises like banks, media groups and automobile clubs but also middle-class companies like for example fitness clubs, gastronomic institutions or even hairdressers do. CUSTOMERS CANVASS CUSTOMERS and they receive a perquisite for this. That is also the system of Securitas Aurum, because every customer has the possibility to earn the difference between deposit and remaining payment either completely or partly. That is no obligation, for every contract can also be fulfilled to 100 % without bringing new customers.

47) Can I also apply for a job at SECURITAS AURUM S. L. ?

Yes, our very young enterprise at the moment is expanding throughout the whole world. But Securitas Aurum is no company in the field of network marketing. So, all business partners are directly joined to the company. At Securitas Aurum, there are no strukkies or team leader and neither up nor down lines. Securitas Aurum is looking for independently and responsibly working women and men seeking a new challenge and having pioneer spirit. A good reputation, no registration in the good-conduct clearance certificate are the conditions, furthermore an entrepreneural thinking, flexibility and the willingness to work. Please send your application only to cso@securitas-aurum.com

48) Can I also contact people abroad?

Of course, for Securitas Aurum is busy all over the world with its infrastructure via the internet. At the moment, Securitas Aurum has covered the world´s market with the following languages: English, Spanish, French, Russian, Italian, Polish and German. When needed, Securitas Aurum can expand the languages on its homepage without any limitation.

49) In what languages can I communicate with SAC (servicio al cliente)?

Please understand that we cannot provide our SAC in all languages, because in the meantime Securitas Aurum is operating on all continents and in more than 60 countries.You can at any time send us customer service requests in the following languages:English and German. Furthermore, Securitas Aurum’s website and your CSS provides you access to the customer service centre in a total of 8 languages:English, Spanish, German, Italian, French, Portuguese, Polish and Russian.This access allows you to communicate in the above languages, is limited to a few important prepared FAQs but will be expanded by Securitas Aurum, if necessary.

50) Am I responsible for the acting of the customers I recommended?

No, every customer is responsible himself for his contract and for his activities. Only in the sense of the principle of accumulation it is appropriate to hold contact also to already recommended customers and to support their activities for further recommendations.

51) Can I also participate passively in the AURUMXXI product and the accumulation plan?

Although the AURUMXXI product provides for a half-yearly distribution to all AURUMXXI customers, provided that CSS sales take place. These distributions, which are not guaranteed and are always sales-dependent!

Even though in this case no assessments are carried out with respect to activity and passivity, our answer is a clear NO!

The main part of the overall concept as well as the contract fulfillment option "Clients win Clients" is already the fundamental basis for each client’s activities and his/her decision to opt for this product and/or the form of contract conclusion.Please do NOT accept to participate in the accumulation plan, nor in the AURUMXXI product as a passive investor, and read carefully the Terms and Conditions and FAQ’s of Securitas Aurum prior to taking any decision.

If you then still have questions or queries, please contact your leader or our team at the Customer Service Department of Securitas Aurum at: info@securitas-aurum.com.

52) How do they realize my order to sell my gold coins?

In the CSS >> My gold safe >> request gold coins, you find a menu point by which you can give an order to Securitas Aurum to sell.

You give the following order to Securitas Aurum:

By this, I give order to the enterprise Securitas Aurum to sell my gold coins which are under custody of that enterprise.

I know that this order to sell will be carried out the next following working day after receipt of that order by Securitas Aurum. The occurring charges of 5 % are charged to me and are deduced from the sales revenues.

Besides, I know that I will receive information concerning the amount of the complete sales revenues by Securitas Aurum the day of selling them, and that I have to send an adequate invoice to Securitas Aurum.

I confirm that all gold coins without any exception are free from the rights of thirds, that they are my unrestricted property and that I have the complete power of disposal concerning them.

Besides, according to the international laws of protection against money laundering, I have to send my identity card or passport via the upload area in my CSS to Securitas Aurum.

Securitas Aurum obliges to transfer the sales revenues to my account indicated above immediately after receipt of the invoice.

53) How do they carry out the custody of my gold coins at Securitas Aurum?

In the CSS >> CSS Account >> request gold coins, you find a menu point by which you can give an order to Securitas Aurum to deposit order.

You will receive a Confirmation of Acceptance of Custody by e-mail. Please sign it and return it to Securitas Aurum;

Once we receive your signed Custody Order, we will place you gold bullion coins in your virtual gold safe. This virtual gold safe is part of your personal CSS;

You are the rightful owner of the gold coins and can freely dispose of them at any time. You may collect them in person, you may appoint another person to collect them, or you may instruct us to sell your gold coins whenever you feel the ideal time has come to sell them.

54) How is the issuing of a gold custody agreement of gold processed?

Securitas Aurum offers all customers the possibility of storing the gold purchased. This gold can then be collected later or delivered or sold back to Securitas Aurum. Here Securitas Aurum offers its customers peak rates that are usually above the normal gold prices.

To identify the gold that is deposited, each customer has a virtual gold safe in his/her CSS, which specifies the gold items stored namely quantity and fine weight. Since, needless to say, this gold has to really exist and be genuine each custody application is processed like a normal gold request. When the customer places an order of custody, the corresponding gold order is made ​​on behalf of the client and only then, when Securitas Aurum has physically received the gold, the same will be credited in the virtual gold safe. The entire process of issuing the custody application, the subsequent order, and the actual delivery of the gold at Securitas Aurum, depending on market conditions, takes a period of up to 4 weeks. These delivery times are also specified in the Terms and Conditions of Securitas Aurum.

Securitas Aurum does not store gold in its office premises and even the service staff does not have access to this gold, as it is kept entirely independently and securely in the safe in a bank. In this respect, Securitas Aurum also meets all the requirements expected from an international, serious and trustworthy gold-trading company.

55) How the gold price is going to develop?

Securitas Aurum agrees to the opinion of many experts being convinced that the gold rate will increase within long time period. You can prove this thesis by the limited resources generally existing in the field of all raw materials, but also by the always growing demand for gold and the yearly limited production. Many experts think that an investment in physically existing gold today must be a component of every port-folio of private investors as well as the normal and current capital investments. As far as it concerns the subject of retirement pension, the investor also is excellently adviced by possessing gold. Please read the daily press consequently because gold has again become an important subject.

56) Do the prices of gold bullion coins/ Gold Bullion Bars exactly correspond to the current gold price?

No, the purchase and sales value results from the granted gold percentage, the current gold price, a premium for the treatment of the gold (minting of the raw material into coins) and the corresponding logistical expense: cost for transport, insurance, storage and the personal cost accruing for services.

57) Can I dispose immediately of my gold bullion coins/ Gold Bullion Bars upon completion of the corresponding contract?

No, this is not possible, because with each purchase contract, we must observe the statutory cancellation period of 14 days. In addition and due to the fact that a revocation in e-commerce can also be carried out by post, we are required by law to wait a further period of 5 working days and this time frame is counted as of the date of the postmark and not the date of receipt of the cancellation/revocation at Securitas Aurum.

Once this periods has expired, a cancellation of the contract is no longer possible, and hereafter the customer can consider the contract as fully and legally fulfilled and dispose of the gold as wished.

Securitas Aurum offers the purchase and the sale of gold bullion coins/ Gold Bullion Bars to all customers in the field of private customers and offers extremely advantageous prices and contract conditions to these customers.

Securitas Aurum is no intermediate dealer and so does not supply companies whose purpose is to resell the gold bullion coins/ Gold Bullion Bars to their final customers.

59) When is a recommendation bonus paid out?

All recommendation bonuses advertised by Securitas Aurum are not considered earned until the order of the recommended customer is outside the statutory cancellation period. In this regard the following basic formula applies: order date + 14 days cancellation period + 5 days for cancellation by mail, because the company must also accept cancellations sent by mail, and this may take up to 5 days for international mail.

60) What deadlines apply for the statutory cancellation period?

The following formula exclusively applies for the statutory cancellation period: dispatch of cancellation = order date plus 14 days, whereas the day of the order is not included in the 14 days. The order may be cancelled electronically by sending an e-mail to info@securitas-aurum.com, or per mail addressed to: Securitas Aurum Ltd. 2B, Orpheos Street, 1070 Nicosia - Republic of Cyprus . The date of the transmission report or postmark always applies.