Outsourcing the management of your Exchange environment to us will free up your precious time and resources to invest back into your core business.

Our cost-effective package can include:

Active remote monitoring of Microsoft Exchange and its host

Monthly patching, in line with your agreed schedule

Management of user issues

Cloud-based load balancing for DAG/multiple client access servers

Resolution of technical problems

One hour of consultancy a month, to deal with issues and preventative maintenance

Unlimited email support – providing expert advice on all questions and issues, and

Discounted consultancy charges for any other work required on your platform.

How it works

We access your platform using an internet-enabled monitoring agent installed on the server. Real-time reports on the server’s status and instant alerts on potential problems and errors are sent straight to our expert’s mobile device. They’ll respond quickly, usually within a few minutes, to prevent issues escalating – remotely accessing the server to identify, troubleshoot and fix the problem if necessary.

We can support Exchange 2007, 2010, 2013 and 2016 and in most cases our service will co-exist with other monitoring solutions.

Perfect visibility

If you want to keep a handle on how things are running, we can give you full access to the monitoring tool. This will allow you to view your own server status at any time, and even on the move using our app for Android, iOS and Email Hosting .

Maximum uptime

For those environments that include a database availability group (DAG) or multiple client access servers, we can supply a cloud-based load balancer. This will enable the external services you use – such as Outlook Anywhere, OWA and ActiveSync – to automatically failover to another site in the event of a problem with the server or a loss of internet connectivity.

Support across your entire email messaging system

Email HostingIf you have Email Hosting, then we can also manage it as an optional extra, enabling us to maintain your complete email messaging system. For more details visit our Email Hosting page.

Small Business Server 2008 & 2011If you have Microsoft’s Small Business Server, that can also be monitored in the same way, with additional functionality available through the client at no additional cost.

What do we monitor?

Exactly what we’re able to cover will depend on the version of Microsoft Exchange Server you use, its roles within your business and whether it sits on a virtual or physical server. As a general rule, however, we can take care of: