Contacting our support team

How do I get technical support for Arsenal?

Written by Keith Updated over a week ago

The fastest way to get an answer to common questions is to search this Support Center. If you haven't seen it yet, be sure to check out our Getting Started Guide for detailed instructions for your camera & phone brand.

If you can't find an answer to your question, you can reach Arsenal's friendly support team through our Contact page. Due to the large number of customers using Arsenal for the first time, it may take us a while to respond. Thank you so much for your patience!

To help us answer your question as quickly as possible, please provide a detailed description of your question or issue and the following:

For tracking/shipping questions:

Your order confirmation and tracking number

For technical support questions:

Your camera brand and model

Your phone operating system (iOS or Android)

Your phone model (e.g. iPhone 8)

Your phone service provider (e.g. Verizon)

The version number of your Arsenal Remote app. You can find this by tapping the gear icon and scrolling to the bottom of the settings screen.