Client Support

A Word from Miky Faibis

President of American Copy Machines, Ltd

When I started this company over 30 years ago, I was 22 years old and began in a one-room office, armed only with a desire and commitment to provide superior office equipment, products and services to my customers. Although we’ve grown exponentially and now have a large showroom on West 28th Street, that desire and commitment has never changed.

It is my belief that our commitment to quality, service and what I like to call our “can-do” attitude is what has enabled us to grow and thrive over the years in an increasingly competitive environment. We are busy, but never too busy to provide excellent customer service. You will not be greeted by a recorded voice during business hours. We are big, but never too big that we don’t have time to solve our customer’s problems. We are flexible, understand our customer’s needs and always aim to provide solutions, not excuses. We pride ourselves on supplying office superstore inventory and prices, with our exceptional level of service and guarantee.

As the President of American Copy Machines, you would probably expect me to say all these things about my company, but the customer service and commitment to excellence does not stop with me- it starts with me. We are very selective in who we hire and I personally expect all of my employees to share in the same vision. From the representative who answers your call to the technician who arrives at your office wearing an American Copy Machines uniform, you will be greeted with a smile from a knowledgeable professional. Our technicians gone through a background check before they step foot in your office or home, as well as being fully trained and insured.

I am proud to say that not only do I hear compliments from our customers, but also we are consistently one of Canon’s award-winning customer service providers. We are committed in providing the best service to our customers. Based on our experience and professionalism to step in and fix the customer’s service issue, we are requested by many dealers.
Thank you for taking the time to visit our website. If you are a current client, we look forward to continuing to be of service to you, and if you are new to our website, we look forward to welcoming you as a customer. Please feel free to be in touch regarding any questions or concerns. We are here because of you.