Issue Tracking Software

Issue Tracking software helps organizations to monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk. These applications keep track of tasks from capture to resolution, producing reports, enforcing compliance and optimizing business resources. Issue Tracking software is often web-based and compatible with other software applications. For related solutions see Bug Tracking software, Complaint Management software and Help Desk software.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
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Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
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by Samanage

Samanage is the most reviewed and highest rated IT service desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task. Save valuable time and allow yourself to deliver faster and smarter services, so you can stop living fire to fire.
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Save valuable time, achieve faster ticket resolutions & improve SLAs through the most reviewed & highest rated IT service desk.
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by Freshworks

Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy.
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Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant...
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by Salesforce

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
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With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
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by TeamSupport

TeamSupport helps improve issue tracking and reduce costs. Built for B2B help desks who support external customers, it's not just a ticketing system - it's a complete issue tracking suite that simplifies communication & collaboration between your help desk, other teams in your company, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting TeamSupport helps you get the focus back on your customers where it belongs.
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Easy to implement web-based Issue Tracking & Help Desk software with a focus on B2B customer management and team collaboration.
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by SysAid Technologies

Our customers love SysAids Issue Tracking solution because its not only effective and a great value SysAid is also one of the best Help Desk solutions on the market. SysAids IT ticketing system will support and help you to better manage your help desk processes from first contact to resolution. SysAids incident management capabilities help you to log, process, manage and report on all issues. SysAid includes everything you need for ticket management, Issue Tracking and much more.
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Offered in cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your Issue Tracking activities.
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by Zoho Projects

Zoho Projects is the project management software from Zoho, a brand that enables 35 million users to work online. Businesses large and small, from every industry use the app to deliver great work on time. Plan your projects, assign tasks, communicate effectively, never miss an important update and view detailed reports on progress.
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Plan, track and collaborate using the preferred project management app of more than a million users
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by Nulab

Backlog is an issue tracking and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster.
Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.
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Release high-quality software and web projects faster with Backlog -- online project management tool for developers and their teams
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by Zoho

Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements.
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A simple, fast and scalable bug tracking application that helps you manage bugs easily and deliver great products on time.
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by SolarWinds MSP

MSP Manager is help desk and billing PSA designed exclusively for IT service providers. It's a robust but intuitive solution that helps them provide excellent customer support.incredibly efficiently. The MSP Manager Mobile app arms technicians with all the information they need to resolve tickets, anywhere, anytime. MSP Manager is a powerful standalone solution or integrates with both SolarWnds MSP's RMM products for a single pane of glass experience.
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MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.
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by Atlassian

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Resolve issues faster and deliver great service, at a fraction of the cost and set up time of competitors.
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Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian
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by Atlassian

Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.
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Top Rated: Opsgenie is a powerful alerting and on-call management platform for Dev and Ops teams operating always-on services.
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by Naverisk

Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product.
Learn more about Naverisk RMM & PSA
Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts.
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by TechExcel

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
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ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
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by ReQtest

ReQtest is an advanced issue tracking tool which allows you to capture, track & manage issues. You can preview issues without any clicks. The tool has powerful built-in filters to quickly find specific issue reports. With ReQtest, managing issues have never been easier.
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Advanced online issue tracking tool that quickly monitor issues, create reports and take corrective actions.
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by ACL Services

You've identified issues that need remediation - now what? Manage issues, remediation, reporting - all in one place. With ACL, you can stop tracking issues in disparate email and spreadsheets, and start seeing a macro view of all your organizational issues filtered by entity, project, owner or severity. Check the remediation status at the click of a button, collaborate with stakeholders with triggers and workflows, and empower deeper investigation using data visualization.
Learn more about ACL for Issue Management
Stop tracking issues in email¿get a macro view of all your organizational issues and manage remediation at the click of a button.
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by i-Sight

Use i-Sight Case Management Software for issue tracking to ensure every incident is recorded, investigated and resolved and nothing falls through the cracks. Your personalized dashboard is configured to show you the information you need at a glance and i-Sight's robust reporting tool allows you to report on issues by location, type, time or any other variable to spot trends, areas of risk and opportunities for training.
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i-Sight case management software delivers robust functionality, easy integration and the best user experience available.
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by AuditFindings.com

AuditFindings is a robust issue management system designed for audit and compliance departments. Save time trying to update spreadsheets with current status of issues. With AuditFindings.com, you can assign items to end users and be notified with updates are made to issues. With robust reporting and filtering, you have a single system to manage audit issues.
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AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues.
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by Alloy Software

Issue tracking software is notoriously reactive, resulting in an endless stream of recurring issues without any sign of prevention or oversight. Alloy Navigator provides you with the ability to easily document and share common solutions with customers and technicians via an intuitive Knowledge Base, provides intelligent dashboards that help recognize service patterns and helps you dig down to your problem's root causes so they decrease as service levels rise.
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Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
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by Alcea Tracking Solutions

Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities.
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Alcea IssueTrack is a team oriented web-based issue tracking solution which includes various tracks for all your tracking needs.
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by Pipefy

Pipefy is an intuitive workflow management tool. Using Kanban or sprint view, teams can run and customize any type of process without code or involving IT. Our platform is easy to use, yet scalable. Easily build custom workflows in minutes, establish process & execution standards, and centralize communications. Take advantage of our process templates or inspire a new template with your unique workflow. Some advanced features include event-based automation, SLA tracking, and analytical reports.
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Standardize and run complex processes and workflows through a Kanban-style user experience, without the need of IT.
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by Wrike

Wrike shorten fix times by optimizing your work processes. Streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. Get started now.
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Streamline issue requests and track progress with Wrike work management software.
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by Vision Helpdesk

Vision Helpdesk offers Customer Service Software Tools -
1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM Help Desk)
Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Vision Helpdesk is trusted by 8000 plus companies across the globe.
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Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business.
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by ManageEngine

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.
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Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
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by SupaTools

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution.
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Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost!
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by QuestDesk Solutions

Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions.
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An enterprise-level service management solution designed for organizations of all sizes.
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by Atlassian

Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.
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Jira is a fully-featured issue tracker for teams planning and building great products.
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by Freshworks

Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk
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A modern, web based issue tracking software used by over 100,000 businesses worldwide.
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by Inflectra

SpiraTest is an integrated Requirements and Quality Management solution that manages your project's Requirements, Test Cases, Releases, Defects and Issues in one environment, with complete traceability throughout. After defining your project's requirements, you generate the test cases and test steps that validate the functionality. The test execution modules allows users to run through the tests, logging defects/issues as they go. SpiraTest is Fully Web-Based. Free 30-Day Trial.
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Web-based software to help you write better requirements, manage your test cases and track defects.
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by OTRS

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today.
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Fully-managed service management suite that helps teams quickly and accurately track, resolve and report on issues.
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by Airbrake

Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users. And we give you all the context and root-cause diagnostics you need to fix them quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud
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Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users.
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by Vector

Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now.
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Comprehensive helpdesk issue tracking for IT end user and customer support.
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by Dude Solutions

Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution.
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With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work.
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by ManageEngine

If you are a SMB or an Enterprise company, there's a higher chance that you use a number of on-premises or SaaS-based applications to keep your business up and running. These applications include IT monitoring, log management, project management, team collaboration and help desk tools. AlarmsOne seamlessly integrates with all these applications to centralize your alert management in one console. Being a SaaS-based application, AlarmsOne can be accessed anytime, anywhere.
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All-in-one alert management for your IT management tools.
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by Bitrix

Bitrix24 is a free online IT project management solution with unlimited projects, tasks and subtasks. It comes with time tracking, task automation workflows, Gantt chart, document management and task collaboration tools, such as group chat and video conferencing. Customer management and helpdesk are available as well. Available in cloud and on-premise with open source code access. Over 4 million companies worldwide have registered with Bitrix24.
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Bitrix24 is a free online IT project management solution used by over 4 million companies worldwide.
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by Instabug

Instabug provides in-app feedback and bug reporting to mobile apps looking for issue tracking. After integrating the SDK, it allows you to have a seamless two-way communication with users or testers, while providing detailed environment report for developers. The integration process takes less than a minute and the results are outstanding!
The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.
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A solution focusing on bug reporting, for customer & beta testing feedback, user engagement, crash reporting, and more. Integrate now!
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by InfoLine Software

SpeedBase is a Windows based database software for desktop PC to quickly save, manage and search any type of business information.
You may run it both online or offline on your local network, VPN or via your existing SQL server.
It is also suitable to save sensitive data within the safety of your pc or closed network without need of internet or shared servers.
Just choose one of the built-in templates and customize your database as much as you want so it perfectly fits to your business flow.
Learn more about SpeedBase Professional
Create your own custom business database to save and manage any information w/o coding. Can run offline and supports SQL server.
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by Visionera

VisionFlow is a flexible and comprehensive software suite for IT Service Management. Automating the activities in your ITSM processes makes them highly efficient. VisionFlow is a powerful solution for any IT organization as it makes information flow easy and seamless between team and departments. It supports the widely accepted ITIL framework but can also easily be adapted to any internal already existing workflow.
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Web based, powerful IT Service Management Software that supports ITIL framework and any internal already existing workflow.
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by Harmony Business Systems

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device.
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The next generation of PSA tool. Complete professional services automation package for software and services businesses.
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by SutiSoft

Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

by Turbine Interactive

Plain Ticket is a user-friendly and simple, yet flexible and powerful issue tracking system that takes care of all your requests. It can be used in your domain of activity.
What makes it stand out?
User-friendliness and flexibility
Can be adapted to match business workflow
Complete integration with email
Can create tickets by sending emails
All tickets presented on ONE page
All information for one ticket on ONE page
Designed to work on all desktop and mobile devices
User-friendly and simple, yet flexible and powerful issue tracking system. It can be used in any domain of activity.

by Zendesk

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

by Zendesk

Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Omnex Systems

Designed to be a single repository of all customer and internal problems issued by the organization.
Designed to be a single repository of all customer and internal problems issued by the organization.

by Kayako

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team.
Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

by PagerDuty

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability.
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.

by Sifter

Sifter is a simple bug and issue tracker for teams that want their non-technical team members to help with issue tracking. By focusing on ease-of-use, Sifter helps decrease friction and increase participation leading to more bugs found, logged, and fixed.
Simple hosted bug and issue tracker designed to work great for both technical and non-technical team members.

by NABD

A cloud issue tracking and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support customers and internal users from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.
Innovative and easy issue tracking software for companies looking for fast and agile support services. FREE life time plan available.

by HappyFox

HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

by BigPanda

BigPanda is a data science platform that centralizes and correlates massive volumes of IT alerts, enabling IT teams to detect & resolve critical issues 90% faster. We empower IT teams to keep up with the explosive scale & complexity of modern data centers by automatically correlating alerts from your monitoring systems, including Nagios, Zabbix, New Relic, Pingdom, Puppet, Chef, CloudWatch, Ansible, PagerDuty and many more.
To help IT manage the increasing scale and complexity of their IT infrastructure.

by VictorOps

Issue tracking solution that alerts the on-call personnel and allows them to work on the issue immediately, even from a mobile device.
Issue tracking solution that alerts the on-call personnel and allows them to work on the issue immediately, even from a mobile device.

by Salesforce

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

by Planio

Planio is a Redmine-based issue tracker. You can create custom workflows personalized to your situation. The Helpdesk makes it easy to manage support tickets. Tight integration with GIT/SVN means you can link your repository commits to issues in Planio. We include free data transfer from other tools and telephone support with every plan.
Planio makes managing software projects easy with issue and bug tracking, agile boards and tight integration with GIT/SVN

by Usersnap

Usersnap is your central place to organize user issues and bug reports.
We make tracking bugs & collecting feedback easy. With point-and-click annotation tools, Usersnap helps you report bugs where they happen: in your browser. No need to switch to fill out endless forms. Bug tracking is now a picnic!
Collect feedback and bugs in your browser. Have a hassle-free communication between your developers and users. Make feedback matter.

by ServiceNow

ServiceNow Express is a no-compromise IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden.
Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.

by MasterSuiteApps.com

MasterTrack is a Web-based issue tracking system that allows technical and customer support teams to take on the task of managing customer questions and requests.
Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests.

by DevonWay

Trusted by large organizations with unique requirements, DevonWay software is tailored to your exact business rules, data, and workflow, minimizing change management and virtually guaranteeing project success. Customers such as NiSource, GE, and Rolls-Royce use our software to help them comply with ISO 9001 standards, minimize risk, improve safety, and resolve deficiencies. Our U.S. based experts are available 24/7/365 after implementation to ensure you meet your goals over the long term.
Continuously improve the quality, safety, and performance of your operations with a fully tailored solution that doesn't require IT.

by Bugwolf

Transform issue tracking into competitive bug hunts that accelerate digital releases, lower customer support calls and reduce defect costs. Watch on as professional testers race against the clock to dramatically improve your app or website. In as little as six hours, you will have a full usability, functional or UX review for key user journeys. At the end of each challenge, you will receive an overview of all bug reports, prioritised by severity, complete with video and audio commentary.
Accelerate test cycles and bullet-proof software releases by converting software testing and UAT into competitive bug hunt challenges

by AdminiTrack

AdminiTrack is a premier application service provider (ASP) providing an easy to use, high performance hosted Issue and Defect Tracking Application designed specifically for professional software development teams. AdminiTrack can be accessed from anywhere in the world with just a browser. AdminiTrack lets software development teams focus on developing quality software.
Online issue and defect tracking application for software development teams - help desk, support software for application development.

by Oursky

Gitlo allows you to oversee your GitHub issues and pull requests in Trellos kanban view by synchronizing the two. Having all your GitHub issues and pull requests turned into Trello cards, you can now simply drag and drop the cards across the columns to reflect its status. All changes made in Trello will automatically be synchronized to your GitHub in real time.
Solution to help project management teams streamline their issue tracking process.

by PhaseWare

With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line.
Powerful and affordable issue tracking software solution that can be configured to your exact needs.

by Monitor 24-7

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center
Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

by Sirwa Software.eu

Orchard Collaboration is a free, open source ticketing system, project management and collaboration framework build on top of the Orchard CMS. It natively integrates with Orchard CMS and extends its features by allowing its users to collaboratively work on the content or by simplifying communication with the customers.
Open source ticketing system, project management and collaboration framework build on top of the Orchard CMS.

by DGrigg Development

Feedback collection and bug tracking tool that allows clients to submit feedback on their website while it's being developed.
Feedback collection and bug tracking tool that allows clients to submit feedback on their website while it's being developed.

by Spiceworks

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

by SurveySquare.com

Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Manage your issues with our Fully integrated ActionTracker.

by Wix

Wix Answers is the professional customer support platform with issue tracking functionality. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business¿ progress. With Wix Answers, you can build better, longer-lasting relationships with your custome
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

by Octopus-ITSM.com

Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.
Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.
Octopus is supported by a unique service package.
Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.

by CustomAnswers Software

CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.
Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes

by CounterSoft

A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers.
On Premise & On Demand Enterprise Helpdesk Ticketing & Issue Tracking software. AD/ADFS integration and built for Azure.

by LinkEdge Technologies

Collaborative, email-based issue management system that is easily customized for small and large organizations. PointInsight works the way people work and follows how organizations function. It brings focus to the issues that real world issues require. It
improves collaboration, streamlines processes and provides a unifi ed enterprise platform for identifying, prioritizing, communicating, documenting and resolving issues.
Collaborative, email-based issue management system that is easily customized for small and large organizations.

by Net Results

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

by Freedcamp

Saved Filters - you can save any search as a filter. Apply a sort/filter and save for use later. Approval Workflow - we have optimized the workflow to ensure maximum productivity for you and your team. Issue Reporter - you can embed a little piece of code in your website to receive issue reports from your own users. Multi Actions - quickly manage multiple issues with our Multi Action bar. Saves you hours of work. Bonus - get a full suite of project management tools completely free.
A solid way for your business to manage issues. We offer the most feature rich and affordable way.

by Savision

Web based solution that allows you to map the dependencies between your business services and their underlying IT components.
Web based solution that allows you to map the dependencies between your business services and their underlying IT components.

by Functional Software

Sentry provides open-source error tracking to monitor and respond to bugs and crashes anywhere in your stack in real time. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected. For the first time, every developer can get instant visibility into how their production code affects real users and automatically triage and resolve issues as part of their existing workflow.
Provides open-source error tracking to monitor and respond to bugs and crashes anywhere in your application in real time.

by ENTP

Beautifully simple issue tracking and project collaboration for teams of 5 or studios of 50. Lighthouse helps you keep track of project development with ease and simplifies your workflow so you can do the job you were hired to do.
Bug and issue tracking and project collaboration for teams of 5 or studios of 50.

by ManageMart

Time is money! We works daily on minimizing the time and efforts while maximizing the productivity of your business. We uses customer feedback to secure the best performance to the users.
ManageMart.com is Cloud Field Service Management software is a best solution that can help your business to grow. Powerful CRM, Invoicing, Estimating, Scheduling, Billing, Tracking, Routes, Issues, Client Portal&Multi user login. Full financial, tax and management reports necessary to maintain clear cash flow.
Managemart cloud field service management software for your business.

by FUTURAMO

Futuramo Visual Tickets lets teams, collaborators and business partners effectively exchange ideas, opinions, and requests. With intuitive features to create, edit and share tickets, teams are free of long text explanation and can easily communicate and collaborate. Futuramo Visual Ticket features are made to simplify and shorten tickets exchange by using quick, visual messages.
Futuramo Visual Tickets is a cloud-based web app for project communication: ticketing, bug tracking, request management and ideation.

by Catmedis Healthcare

SafePoint is an electronic incident reporting system. Being a web-based solution, it allows for easy access by all staff on site. The system provides users with pre-set pathway incident report selections, and explanations regarding Who, What, When, Where, Why, and How the incident occurred. SafePoint will also alert unit department related managers for a particular incident via e-mail. Incident reports are managed with the dashboard.
Risk Managers and Occupational Health and Safety Managers within a Healthcare setting.

by IssueFly

So, you are doing a project with your client and you want to track issues, tasks or bugs that come up during it.
You can do it by using your internal task or issue tracking software but it may lead to all these configuration and deployment problems which you want to avoid in short-term projects. So if you don't want to end up with all this mess on your email or spreadsheet, use the IssueFly - simple app for you and your client to work on issues. It is super easy to start up. And it is free!
Issue Fly - simple app for you and your client to work on issues. It only takes 30 seconds to start up. And it is free!

by SessionStack

SessionStack records sessions in web apps. Developers can reproduce problems by seeing what happens in the browsers of their users.
SessionStack records sessions in web apps. Developers can reproduce problems by seeing what happens in the browsers of their users.

by Faasthelp

Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chat, talk and email bots proactively start chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software
Faasthelp, Artificial Intelligence powered sales and customer support software

by ManageEngine

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition.
Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management.

by BOSS Solutions

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen
Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,

by Marker.io

Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has never been easier. Deep integrations with your team's existing issue tracking tools - Jira, Trello, GitHub, Asana, Gitlab and more - means you won't need to train and onboard your team to new tools and workflows.
Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more

by Wix Answers

Wix Answers is the professional customer support platform with issue tracking functionality. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business¿ progress. With Wix Answers, you can build better, longer-lasting relationships with your custome
Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.

by Anaek

Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.
Need a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office.
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack - where your team works!

by Codegiant

Codegiant includes pretty yet powerful tools for agile project management. It is meant to be a single platform for project management. People are loving it as a great alternative to Jira as it is faster with better UI/UX and is free to use for upto 5 users.
Codegiant includes issue tracking, hosted Git repositories, continuous integration and documentation in a single platform. Slack Integrations, API integrations are also in place with Codegiant.
Issue tracking, continuous integration, and documentation in a single platform. It is free for upto 5 users and unlimited repositories.

by Serfy

Serfy - unique maintenance service NETWORK.
- For Maintenance Service Companies Serfy is a field service management software, empowering to get tasks from their Clients and manage it to Field staff or Outsource Partners.
- For Maintenance Service Buyers Serfy is a FREE and Universal tool to report all kinds of issues to all their Service providers.
- Serfy is used mostly by Commercial property management and Facilities companies.
Contact us for more.
Serfy - unique issue ticketing & field service management NETWORK empowering Providers to connect with their Clients and vice versa.

by Cuzwork

Ticket tracking made easy and fully customizable. Cuzwork projects enable you to organize and prioritize your projects in a flexible and configurable way.
Cuzwork projects enable you to organize and prioritize your projects in a flexible an

by Sphera

Sphera's solutions initiates actions from any source within the system both reactive and proactive processes, external systems across business domains, and custom sources per your organizational needs creating easy access to all accountabilities. This enables an Action Item workflow step to verify that action is taken and configure the number of approvals required to approve a workflow. Automate Email notifications, reminders, approvals, closure and verifications per your processes and more.
Spheras action item management solution allows you to capture, manage, and monitor tasks that require completion.

by Trakd Innovation

PAZO assists businesses in ensuring that their daily routine activities are carried out effortlessly to invest the time saved on other business processes. The cloud-based app automates the arduous pen and paper-based processes of checklists filing and issues/snags management. With a user-friendly dashboard, businesses can avail a holistic view of the operations carried out at every level. PAZO extends its feature-rich app to various businesses with their core features being checklist scheduling.
Cloud-based app that automates the arduous pen and paper-based processes of checklists filing and issues/snags management.

by Squadcast

Squadcast is incident management for tech teams. By intelligently routing alerts to the right folks, and being the platform of record for incident orchestration and resolution, Squadcast enables high velocity organisations to minimise downtime and deliver outstanding customer experiences 24x7x365. Squadcast connects all relevant stakeholders of an organisation ranging from IT, NOC, engineering, customer support, and business leaders.
Incident management platform of record for centralized alerts, notification rules, escalations, schedules, runbooks, post-mortems etc

by Incom

The issue management software combines good information and ease-to-use to get maximum benefit out of your issue management efforts.
Combines good information and ease-to-use to get maximum benefit out of your issue management efforts.

by Roundedcube

Manage and track enhancement requests, changes to products and reported defects from submission to resolution.
Manage and track enhancement requests, changes to products and reported defects from submission to resolution.

by Q5 Systems

Q5's Incident Management Software is an easy-to-use, web-based system for centralizing the process of recording, tracking and reporting events and incidents in order to streamline compliance. Our incident management software will help you better identify workplace hazards and implement corrective actions to promote a safer work environment.
Helps you better identify workplace hazards and implement corrective actions to promote a safer work environment.

by AppThemes

A WordPress application theme for keeping track of your project developments and issues through ticket creation and completion.
A WordPress application theme for keeping track of your project developments and issues through ticket creation and completion.

by io Sweep

With the lowest price in the industry you can be assured that you are getting all the necessary information you need to create a truly safe environment for all your employees. Here are some the Issues that can easily be managed.
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety
Quickly create virtually any type of incident report on your smart mobile device, fill it out, and send it to everyone you need.

by Testify

Testify provides you with digital Checklists with incorporated issue tracking. You can build your Checklists flexible by your own und use them optimised on mobile devices.
Issue tracking Saas software that simplifies quality control through the use of digital checklists with all your data in one place.

by Code & Clarity

Simple and robust issue and bug tracking for development and project teams that lets your developers concentrate on the code.
Simple and robust issue and bug tracking for development and project teams that lets your developers concentrate on the code.

by Ropig

For SaaS developers: stop being interrupted by alerts. Events are prioritized and filtered to your preferences.
For SaaS developers: stop being interrupted by alerts. Events are prioritized and filtered to your preferences.

by CodeArcs

A simple yet powerful web based tool for managing your projects. Whether you are a small business or a larger Enterprise, Tickd will help your teams manage tasks and collaborate effectively with it's easy to use interface. It integrates with the tools you already use such as email and Slack, and is mobile friendly removing the barriers to free flowing communication. Built on a secure, scalable platform, Tickd is an inexpensive solution for your business. Sign up now for a free trial
A simple yet powerful web based tool for managing your projects. Organise your team's work into projects, milestones and tickets.

by Cention Group

With Cention you can:
handle all your channels in one system with pure OMNI-channel support
get a full 360 view of all your customers communication, including complete history
have chat bots working side by side with your agents with seamless transfers and full history
route all errands to the right queue, right agents and right bots automatically
get external and internal help with our Collaboration feature
get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

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