Natasha Villanueva

Well-Rounded Skilled Professional

PERSONAL STATEMENT

I am a friendly loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the customer service and banking industry I love to learn and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position to pursue an empowering career as an Administrative/Secretarial position utilizing my experience, office and computer skills where I can develop and excel while giving my best to an employer.

Assisted
homeowners via in person and phone with accounting questions.

Corresponded
with homeowners by phone and e-mails ensuring communication was returned
promptly.

Received
inbound calls and projected a professional image at all times diligently, courteously and
professionally with
irate phone calls.

Processed
estoppels for title companies ensuring proper amounts were collected at closing
and the required documents needed for closing i.e. Notarized Approval of Sale
from Association Board of Directors.

Generate and
mail late notices, final notices and/or rent demands letters to past due
owners.

AWARDS/ACHIEVEMENTS

01/2004 Mystery Shopper
Certificate at E-Z Pass NY 06/2003
Microsoft
Office Skills Certificate Program at The College of Staten
Island
06/2002 High
School Diploma, Port Richmond High School 06/2002
Certificate
of Merit, Port Richmond High School
06/2002 Medical
Lab Technology Certificate of Achievement, Port Richmond High School 05/2002
Business
Education Honor Society, Port Richmond High School 01/2002
Merit
Roll Certificate, Port Richmond High School 12/2000
Student
of the Month Award in Business, Port Richmond High School

06/2000 Promoted from Customer Service Associate to
Cashier, Kid City 01/2000
Achievement
Award for Perfect Attendance, Port Richmond High School 01/2000
Merit
Roll Certificate, Port Richmond High School