I was at home following discharge from hospital where I had received treatment under general anaesthetic. I started to feel very shaky and my pulse was very erratic. We called 111 who sent a paramedic to us very quickly; an emergency ambulance was also requested because of my circumstances.

The young chaps were marvellous. I started to feel calmer within half an hour but they stayed for an hour and a half until my pulse had settled, I had stopped shaking and I felt well again.

These people are so well qualified, very caring and professional. I cannot thank them enough for their help.

Responses

Response from
Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service 3 years ago

Dear Edge106

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave you.