BES services and network signal

BES can work on 3G and GPRS, which are both data connections, providing that the letters are in capital case, which I believe shows a connection to the RIM infrastructure.

Is the connection to the RIM infra solely down to the carrier's network, or is the BES involved here at all? For instance, if Ihad a user for whom the signal was going from 3G to 3g, would this be a carrier issue, RIM issue, or BES issue?

As Amac states, this is most likely a carrier issue. Check with the network to see if there are any local problems with the mobile network. Additionally, check that the handset is running the latest version of the handheld software. If it is, try pulling the battery and rebooting the handset as it could also be a software issue.

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