Hi, I came back to China during summer vacation, but the Internet is blocked in China, so I can't open the Tmobile website, and I didn't pay my bill. After I used VPN to open the website, I tried to pay my bill, but I can't log in my account. Is my number canceled? How can I reactivate my number? Thank you.

All replies

There is no account access on this forum. You will need to contact T-Mobile via phone, chat or T-Force.

To reach T-Mobile customer care from abroad:

From a cellular phone with a T-Mobile SIM card, dial 1-505-998-3793. You will not be charged for the call, although it will require a current account.

From a landline phone, dial the appropriate international dialing prefix, + 1-505-998-3793. Charges for this call will be assessed according to the plan you have with your landline long distance carrier.

To contact T-Force

Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section. I believe you can access live chat via the same page.