Team Leader/ Tech Support/ CSR/ Email Marketing/ Data entry

singapore, Singapore

$3.89/hr

Allan francis T.

Team Leader/ Tech Support/ CSR/ Email Marketing/ Data entry

I've been in a Customer service and Technical support trend in my entire
career. Experience taught me how to be effective and efficient in both field,
I'm currently working right now as a Team Manager My responsibilities included
the development and management of my team's KPI, doing a call back to some
customers and making sure that the Team has a friendly atmosphere to increase
their productivity and ensure customer satisfaction, performance evaluation is
one of the responsibility that needs t…

I've been in a Customer service and Technical support trend in my entire
career. Experience taught me how to be effective and efficient in both field,
I'm currently working right now as a Team Manager My responsibilities included
the development and management of my team's KPI, doing a call back to some
customers and making sure that the Team has a friendly atmosphere to increase
their productivity and ensure customer satisfaction, performance evaluation is
one of the responsibility that needs to be done accurately, also monthly and
weekly performance review to check and gauge the improvement of each of the
team members. Helping out the client achieve their goals and exceed customer's
expectation is one of my main responsibility. I know that with my acquired
skills from the industry that I'm into will make me capable in working at home
to make my self productive in my free time.