If you discover that goods you have received are faulty you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent). We may inspect the goods, either by arranging to have the goods returned to us or asking you to email us photo(s) of the damaged goods. If we agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair(if possible) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal and packaging receipts for this purpose.

Currently our online store allows Loyalty Cards holders to earn Loyalty points on their online purchases by entering their card number during the checkout phase. At present there is no facility to redeem Loyalty points against online purchases. Don’t have a Loyalty Card? Sign up today!

Orders are processed on the next working day after the order has been placed, and you should receive your order within 3 - 5 working days. Due to the fact that we ship live plants we do not ship any orders on a Friday to avoid leaving them with our courier over the weekend.

Deliveries are made Monday to Friday excluding Bank Holidays.

In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays or any alternative product options.

You are able to track your delivery using the system provided by our courier partner Fastway. Once you have placed your order you will receive a tracking code and will be able to view the status of your order.

If you change your mind and decide that you don’t want your order anymore contact us within 14 days commencing on the day after delivery of your order. The product(s) can be returned within 14 days of providing notice of your cancellation, provided the product has been unused and is returned in the same condition in which you received it including being in its original packaging which must not be damaged or opened, for exchange or refund.

Goods returned due to a change of mind are returned to CountryLife at your own expense

If we send you incorrect goods you should notify us as soon as you discover the mistake and within a reasonable period of time. We will arrange for our courier to collect the goods from you and return the goods to us. We will either, at your choice send you the correct items as soon as possible after receipt of the returned goods or refund the price of the goods and delivery

Your money will be refunded back onto your card as soon as we are in receipt of the goods and refunds normally take 1-2 working days to reach your account. We will issue the refund to the card which was used to place the order. In some instances it may be necessary for us to refund your money using a cheque if the authorisation on your card has expired or the card is no longer valid and if this is the case we will let you know.

Our new blog is designed to provide all of our customers with the best advice available in the selection, planting and maintenance of your garden. We will cover all topics that relate to new and existing Plants, Flowers and lawns to ensure that your garden will be the envy of your neighbours!