A Masterclass in Effective Sales Skills

A Masterclass in Effective Sales Skills - 1-day Scheduled Course

Enhance your sales and customer service skills with this Masterclass in Effective Sales Skills.

Delivered in a highly interactive format, the 1-day programme is designed to give delegates the opportunity to relate the topics covered to their own working environment. With a focus on real life interactions and situations, the course is thus designed to link smoothly to delegates' workplace environments and types of customers. The first part of the session explores telephone techniques and how to deal with customer enquiries effectively. The second part instead focuses on sales and negotiation techniques, addressing the subtle art of creating win-win situations for both parties. In addition, participants will practise a range of critical skills in handling difficult situations and managing conflicts in a professional manner.

The course combines lectures with practical exercises and group discussions to produce an engaging learning experience. At the end of the session, delegates will also be encouraged to create an action plan detailing how they will apply and build on their new skills upon their return to the workplace.

Suitability - Who should attend?

Our Effective Sales training course is suitable for any member of staff who currently work within a Sales environment and who are looking to improve their knowledge, skill and awareness of new techniques that will deliver outstanding results. It is also suitable for those who are new to Sales and have had no previous training. It can also act as a refresher to those who have had previous training but are looking for some new inspiration. It is also beneficial to anyone who works in a Customer Service environment or Support role, with a focus on Sales.

Outcome / Qualification etc.

On successful completion of the course, delegates will receive a Certificate of Acheivement.

This intensive 1 day Sales Masterclass aims to allow delegates to focus on enhancing their current Sales and Customer Service skills and knowledge. You will learn how to negotiate, influence and gain a “win-win” situation for both parties, as well as how to:

Open the Sale – understand what to do in those initial stages of a Sales interaction

Establish Customer Needs – use recognised “questioning” and “listening” techniques to understand how to build rapport with your customer and understand their needs

Sell the Benefits of your Product/Service – learn about the best way to present the benefits of your product or service to a prospect in order to secure a sale

Close the Sale – How to handle objections effectively and learn some simple and effective ways to confidently close a sale

Expenses

The cost of this 1 day course is £295 + VAT per delegate. We also offer this course over 2 days at a cost of £695 + VAT per delegate.

Multiple booking discounts are available - please enquire here for more information.

In-house trainingThis course can also be delivered as an in-house programme, which can save your company both time and money. The course can be delivered over 1 day or 2 days, dependant upon the level of detail you would like to cover.

The training can be delivered exactly as shown in the course outline, or customised to include company- or industry-specific case studies and terminology. Alternatively, Courtney Associates can develop an entirely bespoke programme to meet your organisational needs, delivered anywhere in the UK at no additional cost.

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Provider: Courtney Associates (Global)

Courtney Associates (Global)

Courtney Associates is a leading Management Development & Training Consultancy that has specialised in providing training solutions to both businesses and individual learners for the past 30 years. We offer a full range of Public Courses that are delivered in...