KLM’s websites use cookies and similar technologies. KLM uses functional cookies to ensure that the websites operate properly and analytic cookies to make your user experience optimal. Third parties place marketing and other cookies on the websites to display personalised advertisements for you. These third parties may monitor your internet behaviour through these cookies. By clicking ‘agree’ next to this or by continuing to use this website, you thereby give consent for the placement of these cookies. If you would like to know more about cookies or adjusting your cookie settings, please read KLM’s cookie policy .

It looks like your browser is out of date.
To use all features of KLM.com safely, we recommend that you update your browser, or that you choose a different one. Continuing with this version may result in parts of the website not being displayed properly, if at all. Also, the security of your personal information is better safeguarded with an updated browser.

On this page:

Refund of extra option costs

If your ticket number starts with ‘074’, you can request a refund of your extra options below. If your ticket number starts with ‘057’, you can request a refund on www.airfrance.com . If your ticket number starts with ‘006’, you can request a refund on www.delta.com .

It may take up to 2 weeks to handle your refund request. The refund will be made in the same currency and with the same payment method as used to purchase your extra option.

If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.

Seats

You request a refund of your ticket and of your regular seat within 24 hours after booking both.

Your KLM flight was cancelled.

The type of aircraft or seat layout for your KLM flight changed.

You missed your connecting intercontinental KLM flight following a flight operated by KLM or by another SkyTeam partner.

You have been given a seat with a different seat number than you selected, in the same aircraft type.

You have been given a seat with the same seat number in another aircraft type (with different characteristics, e.g. a certain seat number at the window that is a middle seat on the new aircraft type, or if you are not given a seat next to your travel partner).

If you reserved a seat on a KLM marketed or operated flight but changed your flight to a non-KLM marketed or -operated flight.