Report - Rebuttal - Arbitrate

Complaint Review:
Dunhill Development TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Dunhill Development constructing quality custom homes over 20 years. Dunhill Development backs their work with a one year warranty. Dunhill Team treats each project with the utmost care and attention to quality and detail.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

REVIEW UPDATE: NOVEMBER 28, 2016: Dunhill Builders remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dunhill Builders is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dunhill Builders has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dunhill Builders has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dunhill Builders remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dunhill Development for its full commitment to quality customer service.

Ripoff Report's discussions with DUNHILL COMPANIES have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. DUNHILL COMPANIES listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dunhill Builders' founder and owner, Charlie Crovo, knows that the building industry is highly competitive. The Dunhill Team continuously sets themselves apart with their commitment to 100% client satisfaction. Charlie realized early in his career that good communication was paramount to a successful project. From the very first meeting with a prospective/new client, Charlie listens intently to their desires & expectations. When Charlie and his client are ready to go to contract he is careful to hash out all details with a realistic budget and timeline. When and if issues or changes arise, Charlie and his team pride themselves in being highly responsive. Finally, the finishing touches on a building project are never overlooked. On the contrary, this is where the Dunhill Team shines. The Dunhill Team will not stop making adjustments and improvements until all the finishing touches are perfect.

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Charles Crovo during an onsite inspection held by a third party verification company with no biases toward Dunhill Development.

Dunhill Development provides a wide variety of building services that includes residential, commercial, as well as home renovations. They specialize in building high end custom homes in and around the Cape Cod area. With 22 years of experience Dunhill Development has developed an excellent reputation for quality products, and unmatched attention to detail.

Leads for Dunhill Development are mainly obtained through referrals from past customer as well as repeat customers. Charles Crovo, founder of Dunhill Development, explained that they understand communication between clients and builders is key during the building process. He further stated, "we certainly work hand in hand with all of our clients. Keeping them updated on the progress of each individual property, and we are always available 24 hours a day." Mr. Crovo also assures potential clients that with Dunhill Development they will always receive, "a great house."

CUSTOMER CARE & COMPLAINT RESOLUTION FROM DUNHILL DEVELOPMENT

During the onsite interview, Mr. Crovo was asked to address the comments posted on Ripoff Report's website. Mr. Crovo explained that the comments were made by a past partner that worked on a spec home with Dunhill Development. Mr. Crovo expressed that the partner was, "unhappy that the real estate market had collapsed and felt that [Dunhill Development] should have paid the difference between what they thought they could sell the house for and what the market would get." While these comments are, "unfounded" Dunhill Development takes all complaints very seriously and performs follow up procedures with their clients to ensure satisfaction. Additionally, future clientele should note that Dunhill Development is both licensed and insured.

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Crovo stated, "we do the same thing we've always done. Treating our customers with the utmost respect, and make sure they get the best house."

Dunhill Development is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Crovo further stated, "everyone I've talked to has been great. They've been fair, they've wanted to hear the problems, they understand, and they want to rectify it. I'm very happy with the company."

DUNHILL DEVELOPMENT STATEMENTS FROM FOUNDER CHARLES CROVO

" We are one of the top companies in the Mid-Cape are for fine custom home building. Don't take my word for it. Go to dunhillbuilders.com to read what our clients have to say.
DUNHILL COMPANIES's team is confident they can get any building or remodeling job done right. DUNHILL COMPANIES takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "While our job can be stressful, especially with deadlines, Charlie provides a positive work environment. Charlie makes it clear that our work is valued." Ripoff Report was pleased to learn that DUNHILL COMPANIES's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM DUNHILL DEVELOPMENT

DUNHILL COMPANIES recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, DUNHILL COMPANIES has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Charlie Crovo, Ripoff Report is convinced that DUNHILL COMPANIES is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dunhill Development meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

Charles and jill crovo committed many dishonest acts charles was a minority ownerin a trust he falsified information to convey a construction loan to use as his own personal piggy bank.they will take advantage of you they should be locked up by now.BE AWARE they will rob you blind.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.