These Terms and Conditions apply to all purchases made by you, the customer, from us, Windymillers Ltd.

1.Customer Service

We are committed to total customer care and abide by the principles of The Consumer Protection (Distance Selling) Regulations 2000. Should you wish to speak to our customer service department please telephone 01842 815551 Monday to Friday between 9.00am and 5.00pm.

2.Delivery

We aim to despatch our products within 48 hours of accepting your order. Products that are despatched by our nominated carrier will require a valid signature as proof of delivery (POD). Not all our products will require a proof of delivery signature and our customer service team will be happy to advise.

Delivery dates are not guaranteed, but we will make every reasonable effort to ensure that goods are delivered within 28 days of being ordered. We only deliver to GB mainland addresses; this excludes Isle of Wight, Anglesey and Northern Ireland. We do not deliver to BFPO addresses, Scilly Isles, Western or Northern Isles, Isle of Man or the Channel Islands. In some circumstances, it may be possible to deliver to the Isles, but we cannot guarantee this. Please contact us for advice.

3.Availability

All orders are accepted subject to stock availability. Where you have ordered several products and not all are in stock we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available. If the goods ordered are out of stock we will contact you within 30 days from the day after your order was placed. If the goods are coming back into stock we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods. If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, and/or decline our offer of substitute goods, we will refund any monies due within 7 days of receiving your instructions.

4.VAT

Prices on our website include VAT at the appropriate rate.

5.Ways to Pay

We accept most debit and credit cards through our on-line secure payment terminal.

Windymillers Ltd customers must be 18 years of age or over. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.

6.Right to Cancel

You have a right to cancel your order within 7 days of the goods being delivered to you. Please call 01842 815551 should you change your mind.

7.Cancellation & Returns

Provided the goods are returned in good condition, in the original packaging and not used we will issue a refund (excluding postage) within 7 days. Should you wish to return a product to us, send it to Unit 1 London Road, Brandon, Suffolk IP27 0NG. You should include a letter stating the reasons for return when sending your parcel back to us. Should you need further advice please contact us on 01842 815551.

If you are cancelling because there is a fault with the product, clearly state details of the fault. We will meet the cost of returning the product or products to us if the goods are faulty or incorrect by issuing you with a postal order or cheque. For all other cancellations, you must return the goods to us at your cost.

please contact us prior to returning a product as we may be able to supply a solution over the telephone. PRODUCTS RETURNED AS FAULTY BUT FOUND TO BE WORKING OR DAMAGED BY MISUSE WILL INCUR AND ADDITIONAL CARRIAGE CHARGE TO RETURN THE PRODUCT TO YOU.

8.Statutory Rights

To obtain a refund, you must return the goods to us in the same condition as they arrived. So that there is no doubt, anything we say above in relation to returns, does not apply to any claim that the goods do not meet a standard required by law. Therefore if the goods are faulty or were damaged in transit, we will cover the postage costs.

9.Liability

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

10.Safety Advice

For your own safety we recommend that you read carefully all safety information printed either on the packaging, or in any leaflets that my be included with the product. For electrical products always check the power cable and plug for any signs of damage. Always consult a qualified electrician and never attempt to repair any product yourself.

11.Errors

Every effort has been made to ensure that the information supplied is correct at the time of going to press.

By purchasing products from us you agree to these terms of sale. Windymillers Ltd have the right to revise these terms and conditions including prices at any time. We also have the right to decline service to any individual customer.