We have a fantastic opening for a Social Media Manager to join our Brand & Communications department here at our Walsall office. Reporting into the Head of Communications, the Social Media Manager will create and activate consumer engagement campaigns, working collaboratively with the Comms team, in addition to;

Delivering HomeServe's social media strategy

Increasing social followers, sentiment and engagement as well as creatively incorporating our commercial objectives into conversations

Taking ownership of the social media editorial calendar, working closely with Content

Creating social campaigns and ideas generation to support campaigns

Ensuring social media is compliant

Co-Managing our SEO agency and work closely with content and PR agencies

Leading on HomeServe's blogger outreach strategy

Advising and help train our Digital Live Chat teams to create an engaging Customer TOV, aligned with our brand positioning

Acting as our Brand guardian on social media

Reporting and evaluating all social media activity

Creating and activating consumer engagement campaigns, working collaboratively with other members of the Communications team

Manage and co-ordinate Paid Social Media Marketing campaigns

Work collaboratively with stakeholders across the business to create social media content

Monitor and respond to high-level comments on Facebook, Twitter and Instagram

Work alongside PR team to identify and alert any media threats and/or potential incidents that may escalate in real time

Budget management of paid Social Media spend

To be successful in this role you will need to have the following knowledge, skills and attributes:

Essential:

Highly experienced in managing multiple Social Media channels for a large organisation and in delivering highly engaging Social Media campaigns to build a brand and increase Social followers

Experience of creating and activating Social Media Marketing campaigns to assigned KPIS such as (but not exhaustive of) conversions, engagements, increase in search visibility/rankings and raise brand awareness/perception

You'll work in a fun, friendly inclusive environment where People understand the value of their contribution to our goals and are encouraged to recognise a job well done. You'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our Customers' lives.

Could you be who we're looking for?

It's our People that truly make what we do so special. As part of the HomeServe family your job will be to put our Customers first and we will give you everything you need to make this happen.

This is an exciting time to join HomeServe. We've been named as the third best place to work in the UK by Glassdoor, based solely on the input of our People. Glassdoor also placed HomeServe as one of the top three companies in the UK for maintaining a good work life balance. We've also been recognised as the 'Most improved company in the UK for Customer satisfaction in the services sector' in surveys by the Institute of Customer Service.

To learn more about our People, careers and the benefits of working at HomeServe, visit https://www.homeserve.com/uk/careers-hub. You can also learn more about HomeServe on Twitter, Facebook, LinkedIn and check us out on Glassdoor.co.uk!

HomeServe is an equal opportunity employer committed to diversity and we are also happy to discuss flexible working for all of our jobs.

Only agencies on our PSL can provide us with CVs when instructed by our in-house recruitment team. We therefore are not in a position to accept any speculative CVs from agencies who are not on our PSL. If we become aware of unsolicited CVs being sent to us we will accept these as direct applications and process accordingly .