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FAQ

Payment Questions

There are several payment options. You may use one or a combination of them.

Pay online with an e-check, which is free, or with a debit/credit card (VISA, Discover, MasterCard, American Express). Debit/credit cards can only be accepted on-line. There is a 2.75% convenience fee if you choose to pay with a debit/credit card.

Pay in person at Student Account Services, Room 23 Strong Hall. Payments may be made Monday, Tuesday, Wednesday and Friday from 8:10 am – 4:00pm and 9:40 am to 4:00 pm on Thursdays.

A payment plan through Tuition Management Systems is another option. There is a deadline each semester to enroll. Payments must be made by the 1st of each month to TMS to avoid late fees. This plan is not for past due balances owed to KU.

Contact the department that has assessed the charge. They will be the only one that can explain or adjust the amount you are questioning. If your question has to do with tuition and related fees, please contact the University Registrar's Office. An appeal form is available on their website under Fee Petition ».

Pay your account in full online through Enroll & Pay, Self Service > Student Center > under Finances > Make a Payment or at the cashier service windows, Room 23 Strong Hall. If you pay online, the system will automatically release your hold within one hour.

Bills are created on or about the 21st of each month. The bill is a snapshot of your account on the 21st. It is common for account balances to change due to new charges, payments, credits, or other adjustments. Your online account balance is updated daily and reflects the most recent activity on your account. You can view your current account balance and pay online at https://sa.ku.edu.

The University of Kansas does not mail paper invoices to students. Instead, students will be notified by email that a new eBill has been generated on or about the 21 st of each month. To obtain your eBill, login to Enroll & Pay then select Self Service> Student Center> under Finances> Account Management> View/Print Bill.

A federal law under the Federal Educational Rights and Privacy Act (FERPA) requires that students provide authorization to Student Account Services before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account. To assist students who want Student Account Services to communicate with other individuals, students must setup designated individuals as Delegates in Enroll & Pay. Information about setting up Delegates and Delegate access can be found on KU's Delegate Access webpage.

TMS Payment Plan

TMS will forward all payments to KU weekly. If a payment applies to your KU account that causes a credit balance to exist, KU will send an overpayment refund to you after the 50% refund period has passed for the semester. Refunds are sent to your bank account via direct deposit or to your billing or permanent address as listed in the Enroll & Pay system. You can setup direct deposit at https://sa.ku.edu - Student Services Center - Finances - Direct Deposit of Refunds. Addresses can be updated by selecting Student Services Center - General Info tab - Addresses.

A message will appear on the front of the KU ebill indicating you are paying through the TMS payment plan until the plan closes for the semester. As long as you pay the appropriate amount on time to TMS, you will not be subject to KU late payment fees.

A hold will be placed on your KU account preventing you from enrolling in future semesters or receiving a transcript until your KU account is paid in full. KU will assess late payment fees when payments are not received on time. In addition, your TMS account will be cancelled by TMS if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy.

Compare the TMS balance due to your KU ebill each month. If it is determined that you owe more or less to KU than what is contracted with TMS, contact TMS at 1-800-722-4867 and ask TMS to adjust your remaining payments accordingly.

TMS must receive the required payment by the 1st of the month that the payment is due. In addition, your TMS account will be cancelled by TMS if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy.

Payment Delegate Questions

Recently we changed to a new payment processing vendor called TouchNet. Your student needs to establish delegates for both Enroll & Pay AND also payment delegates within TouchNet. The following link provides instructions for both the student and the payment delegate. It also includes a document with screen shots that might be helpful. http://student-account-services.ku.edu/pay-online

Be sure to log in using the same email address which your student entered for you.

Mobile devices such as cell phones, tablets and iPads will not work. On your desktop or laptop, please make sure any pop-up blockers are disabled-- the payment site needs to open a new window. Internet Explorer and Firefox browsers seem to work best. Safari and Google Chrome are problematic for many users.

KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, you may need to confirm with your bank.

TouchNet will confirm that your Routing and checking account numbers are valid, at the time of payment. But just like a paper check, your bank may later reject a payment. Some of the common reasons are: insufficient funds; using an account which is not able to make online ACH payments; or a request from an account holder to cancel the payment.

The University of Kansas does not mail paper invoices; instead you’ll be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay then select: Campus Finances > View/Print Bill.

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay go to: Campus Finances, then “View 1098-T”. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist

Sign up for Direct Deposit. This is University policy. Not signing up for direct deposit will cause your refund to be delayed.

Set up parents, guardians, or significant others as delegates. Delegates will have access to designated information in your account. Setting up delegates allows KU to discuss your account with designated individuals.

Set up payment delegates in TouchNet. This will allow delegates to make payments on your student account.