Also please take note that the provisioning info for the phones have changed and you should follow these steps:1.) Upon boot up press select2.) enter password of 456 and press ok3.) scroll down to sever menu and press select4.) Server type is highlighted press edit5.) use the arrow keys to select HTTP and press ok6.) Server Address is highlighted press edit7.) enter the server address of dms.masteraccess.com/dms/polycom (the forward slash is found by pressing the pound "#" key) and press okIf the phone is brand new and this is the first time it been turned on you can skip to step 12 as the user pass info is default info8.) Server user is highlighted press edit9.) enter PlcmSpIp (this is case sensitive)and press ok10.) Server pass is highlighted press edit11.) enter PlcmSpIp (this is case sensitive) and press ok12.) press exit13.) press exit