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Topic: LG F1403RD Washer Drier (Read 4315 times)

Hey Guys: Had a query about an LG F1403RD Front loading washer drier. The customers complaint is: Apparently the Soft rinse liquid gets taken in with either soap or 1 of the Pre-soft rinse Rinses. Lg have replaced the drawer assembly, water inlet over the drawer, plus valves & sensors. They've also levelled the machine & turned down the water pressure but seemingly the fault remains & obviously the customer is'nt happy about not being able to set up a programme & leave it run on it's own, to get it to do what it should she has to manually place the soft rinse liquid in at the appropriate time.I know we have a couple of LG experts on the forum & was wondering if any of you might have some ideas ?.

I don't have access to that information but either the control program has corrupted or the control board has a problem with one of it's relay switch activating the water valves. You may have to replace the control board to resolve the issue.

Logged

Appliance Service TechnicianAuthorized servicer on LG appliances.About 45 mins east of San Francisco

Wild: Thanks for that mate, was thinking along the lines of corrupted software or a duff control board. I very rarely see LG stuff & i'm no expert on it by any means, it's nice to be able to get feedback from people that have more in depth knowledge of the machines.

Washer/dryer combos on this side of the pond run to different numbers and it seems I can't look up the UK version... but as a guess wildimaginations is right from my experience. Our model numbers look completely different. ie WM3987HW

First---advise the customer---not to add Liquid Softener/Bleach/Detergent anywhere near the MAX LINE.Use only 1 to 2 Tablespoons (convert to metric).

NOTE: The MAX LINE is the DISPENSE LINE!---the point at which liquid in a dispenser will self-siphon/drain into the Dispenser Housing.Understandably---many owners *think* that the MAX LINE is a ***measurement*** line.It is not.

John: Thank you for the excellent information & AJ the manual is excellent, thank you.Just had an email from this stupid woman & now she tells me the machine is still under Guarantee. This job would be brilliant without moronic customers.

Well I emailed the customer to ask her how much softener she adds to the machine. John you were spot on buddy , she has been adding liquid up to the Max line at each wash Can only wonder why the LG guys did'nt work it out before replacing all those parts.