As their traditional business matures, service providers are increasingly moving to offer services in adjacent industries, leveraging their superior connectivity resources and finding new ways to create value at the application level. Pursuing adjacent industries necessitates that the service provider adopts the right framework, which includes the right ecosystem and service deployment model. ACG Research‘s Dr. Ray Mota shares examples of service providers making strides in IoT, mobile banking, media and other adjacent-industry initiatives.

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