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"Today, I tried to watch the NHL game between the Washington Capitals and the Montreal Canadiens at 7pm EST.
It was originally scheduled for the NHL Network, but they changed their game to Toronto Maple Leafs and Buffalo Sabres.
Directv did not have the Caps/Canadiens game on Center Ice because they thought it would be on NHL Network.
The RSN that is showing the game, Comcast Sports Network Washington, channel 642, is incorrectly blacked out for me
because Directv thinks I should be watching the game on NHL Network. (People subscribing to NHL Center ICE also has the
RSNs “in the clear” for the hockey games showing that game.)

I tried to explain the situation to your customer service rep AND manager, but all I was told was that there are blackout “rules”
and that there was “no-one there that could turn the game on”. I’m sure if it was the Super Bowl or the World Series,
that someone would be available. I’m not sure why NHL fans are looked upon as afterthoughts.

This is not the first time something like this has happened. Numerous times last season, channel 638-1 (Buffalo Sabres)
was late in showing games even during the playoffs.

I am requesting FULL credit for the entire season to correct your error or documented proof that I am incorrect."

"Today, I tried to watch the NHL game between the Washington Capitals and the Montreal Canadiens at 7pm EST.It was originally scheduled for the NHL Network, but they changed their game to Toronto Maple Leafs and Buffalo Sabres.Directv did not have the Caps/Canadiens game on Center Ice because they thought it would be on NHL Network.The RSN that is showing the game, Comcast Sports Network Washington, channel 642, is incorrectly blacked out for me because Directv thinks I should be watching the game on NHL Network. (People subscribing to NHL Center ICE also has the RSNs “in the clear” for the hockey games showing that game.)

I tried to explain the situation to your customer service rep AND manager, but all I was told was that there are blackout “rules”and that there was “no-one there that could turn the game on”. I’m sure if it was the Super Bowl or the World Series, that someone would be available. I’m not sure why NHL fans are looked upon as afterthoughts.

This is not the first time something like this has happened. Numerous times last season, channel 638-1 (Buffalo Sabres)was late in showing games even during the playoffs.

I am requesting FULL credit for the entire season to correct your error or documented proof that I am incorrect."

Not even April and this might be the best post of the year....or maybe you are early on that April Fool's joke. It's one game dude....no one cares about last season....care to explain why you think you are entitled to a full refund for missing one game this season???

On the surface you are correct, but it (or similar) issues happen throughout the season and numerous complaints fail to resolve them. Also, this was a HUGE playoff-race game entering into the final week of the season. No-excuse.

On the surface you are correct, but it (or similar) issues happen throughout the season and numerous complaints fail to resolve them. Also, this was a HUGE playoff-race game entering into the final week of the season. No-excuse.

No idea what the contracts say. They may need to buy an extra game if it was not on the list. It is possible they cannot just turn on a game that was originally scheduled for the NHL network. Rights to games are not simple.