Calling pax

Well-Known Member

Well friends, the season of cancelled surge rides is once more upon us. As we struggle to compete with yellow and other apps for lowest price + fastest eta, a surefire way to reduce cancellation rates is to reach out to pax - verbally - as soon as you accept the ride, and let them know that you're on your way. Try it and let me know if it works for you.

UBER Emp #2266971

One complaint below not knowing your navigation, is being an annoying driver. Don't call pax when you accept their request. They don't need to hear you confirm anything. Their confirmation is done automatically on your behalf by Uber.

Well-Known Member

Well-Known Member

How about this. If you want to call feel free. I treat these passengers with the same respect they treat us with. None!

When I did corporate work and got paid well I cared. The passengers had respect, tipped and tipped well. Gave me Christmas gifts and more.

These stupid mta passengers need to learn how to use the app and respect drivers. Two minutes, five minutes Irrelevant to me. Time is up surge or no surge I leave. These people never look up from their phones but yet have a issue figuring out how much time they have or when we arrived then it should cost them. We are not here to babysit

Well-Known Member

JamesM gets the point. Its not about the pax. Its about us. id say 80% of surge requests above 1.5 are cancelled before you arrive, personally im not interested in endlessly chasing fares and making $0. calling the pax is a (slighty sketchy) method of pressuring them into not cancelling.

Well-Known Member

New Member

When pax calls..99.9% its a problem, so I cancel. If its inclement weather,or I can't get to pax (1.e. construction0 I call pax and let themknow I can't turn onto their block. Common sense stuff okay. If pax calls and asks where am I, they get cancelled on promptly.

Well-Known Member

Same here. I don’t call anyone. Besides, he (or she) ordered the ride at 80-100% surge as a backup most of the time. A yellow shows up b4 you, you lost the ride, simple as that, calling ain’t gonna change that!

Well-Known Member

Well-Known Member

Well friends, the season of cancelled surge rides is once more upon us. As we struggle to compete with yellow and other apps for lowest price + fastest eta, a surefire way to reduce cancellation rates is to reach out to pax - verbally - as soon as you accept the ride, and let them know that you're on your way. Try it and let me know if it works for you.

JamesM gets the point. Its not about the pax. Its about us. id say 80% of surge requests above 1.5 are cancelled before you arrive, personally im not interested in endlessly chasing fares and making $0. calling the pax is a (slighty sketchy) method of pressuring them into not cancelling.