Test Results queries

Please allow up to 10 working days for your test results. Results are sent by a text message from “NHS NoReply”. If you have not received your results by the 11th working day after your visit to us, please telephone us on 020 8974 9331.

Cancel/Re-arrange appointment

If you have an appointment booked with us that you can no longer make please let us know by:-

Compliments, comments & complaints

Our staff are committed to providing the highest quality care to patients and visitors.

Each year, we receive cards and compliments but we realise that from time to time you may have concerns, and we want to know when things are not as they should be. Please be reassured that care will not be adversely affected by any concerns raised with us. In the first instance our Service Managers or Matron may well be able to resolve any concerns you have and we would encourage you to contact them in the first instance.

And of course, we’d love to hear if we got it right too. You can email us at khn-tr.WolvertonCentre@nhs.net or write to us – The Service Manager, The Wolverton Centre, Kingston Hospital NHS Foundation Trust, Galsworthy Road, Kingston, Surrey KT2 7QB

However, if you would like to discuss matters further, please contact our Patient Advice and Liaison Service (PALS) who would be happy to provide advice. PALS are available Monday – Friday from 9am to 5pm: they can be found at the junction of the link corridor and Bernard Meade Wing. Ask a volunteer or a member of staff to show you the way.

*We would like to bring to your attention to the risks associated with communicating via email which are listed below. Should you wish to communicate electronically in this way, you are confirming you have read and understood the risks associated with this and your email will act as your consent that information may be exchanged in this way.

Risks:

Any information transferred out of the Kingston Hospital and NHS.net network is NOT SECURE.

Your personal information will be open to physical access by hackers or other cyber products that have the ability to intercept emails without authority.

Your personal information could be intercepted by other family members or friends who have access to your email account.

Kingston Hospital NHS Foundation Trust cannot be held responsible for the security of your personal information coming into and going out of our network in this case.

There is no guarantee that the information sent has not been changed before receipt.

The confidential email(s) sent could be forwarded to other members of the Public.

Your personal information will not be encrypted or sent in a locked file format due to software issues and cost implications.

You will not be informed of the exact date the information is sent. It is your responsibility to retrieve the information.

If you are contacting us by email, please be aware of the following:1) Disclosure under the Freedom of Information Act 2000. As we are a public authority all the written material we hold, including any correspondence you send to us, may be considered for release following a request to us under the Freedom of Information Act 2000 unless the information is exempt. 2) Security and emails. Please be aware that emails you send us, and those that we may send to you, are not secure as email messages can be intercepted.

Telephone line times to book an appointment and for further information:- 020 8974 9331