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Infinity Networks vs Cox Communications

Compare Infinity Networks vs Cox Communications. Find out whether Infinity Networks or Cox Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Infinity Networks and Cox Communications and detailed analysis of the comparison can be found below.

User Ratings & Reviews

2 Reviews

0

1.2

Overview:

Infinity Networks provides telecommunication services to a wide-variety of clients including business, residential, and governmental customers. Infinity Networks' products and services include consulting and business telecommunication solutions...

Cox Communications is a Internet Service Provider, a Cable Television provider, and a VoIP service/phone service provider in various states around the United States.

Provider Info

Website:

Headquater Country:

Founder Year: 2005

Website:

Headquater Country:

Founder Year: 1996

Plans Available*

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Users Average Rating

Recent User Reviews

I moved to Cox Cable because of the decent price they were offering which
works for what I needed, but instead they sold me something I absolutely did
not need. When I called back after a month(Just trying to be nice so I tried
it out)to cancel the services I did not need, once again a customer rep(
Shannon from Las Vegas)was doing everything she can to discourage me from
removing some of my services. Why can't they understand that some people just
don't need/want the services they are trying to shove down your throat. Who
needs a home phone this days? And cable, one day will be obsolete!!! Cox
cable is now turning out to be a bad decision I made. I guess cancelation is
my best option

I was dumb enough to fall for the bundle from Cox for TV, Internet, and Phone. I did explain at the time that I only needed basic phone service with NO long distance, no added features, and a minimum charge for the phone service.
The first month bill came in with charges for both long distance and collect calls. I live alone and know I did not place the calls or accept any collect calls. Checking the bill ALL of the long distance calls were operater assisted calls. I called Cox and was told by the CSR that they would check to find out why the blocks weren't working, then transferred to billing where the calls were credited back to my account.
Second month: More charges for both long distance and collect calls! Same proceedure, called customer service and was told that she would escalate the issue to tech support to find out why the blocks were not working then another transfer to billing (with the long hold time, of course) where I was issued a credit.
Third month: $300 dollars in long distance and collect calls! Again, called Customer Service where they will send the issue to tech support to find out why the blocks weren't working, and another transfer to billing where I was told that they can't block those calls AND that they don't issue credit for them!
I called their corporate office in Atlanta and spoke to the problem resolution people who told me:
They CAN block those calls and will find out why the block isn't working.
They DID issue a credit for the calls.
THEN they explained that if you have an answering machine and it picks up you WILL be charged for a collect call, even though you didn't actually answer the phone!
They never did explain the operated assisted long distance calls though, or why their system isn't blocking them!

*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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