Description

Are you interested in growing your career with Ireland’s only 4 star airline? Applications are currently being invited for the role of Passenger Sales Accounting Team Lead based in Dublin. Reporting to the Passenger Sales Manager, the successful candidate will be responsible for supervising the collection, accounting and protection of all revenues received for all sales of passenger related documents through direct and indirect channels while ensuring that all funds due to Aer Lingus are collected correctly and in a timely manner for all passenger related documents. A key function of this role is responsibility for ensuring the audit of sales returns from all channels and ensuring the timely accounting and reporting of all sales remittances. The successful candidate will also be responsible for accurate processing and accounting of refunds, exchanges and re-issued tickets.

In addition to a comprehensive benefits package, we offer you the opportunity to progress your career in a growing team. Take a look below!

Your Role:

Supervision of processing sales coupons into the Revenue Accounting system:

Supervising the workload and priorities of three Sales administrators to clear through sales exceptions in order to allow sales batches to be committed to the Revenue Accounting System (Rapid) for onward processing and batch commit (data fix ups required due to the high accuracy levels built into Rapid).

Assisting in exploring and driving changes to the Reservations booking systems and implement other efficiencies to reduce the dependencies on manual intervention of data exception.

Responsibility for the control and monitoring of sales batch schedules and data flows via night job schedules both within Rapid and to/from related systems (Astral/ BSP and ARC feeds).

Assisting in the implementation of process improvements into the Rapid system and scope out/develop of customisations to improve sales recognition procedures.

Accurate processing and reconciliation of the various forms of payments and sales channels:

Responsibility for the three way reconciliation process between the booking system and Acquirers (utilising the Recon system to accurately reconcile payments processed by our Payments Provider).

Handling and settling items that did not settle via our Payments Provider.Responsibility for the reconciliation of payments and sales coupons from the various sales channels (Direct & Indirect), following up on queries.

Responsibility for the reconciliation and billing of UATP payments.

Responsibility for the accounting of adhoc products and payment processes in addition to addressing credit card queries which come through various channels in a timely manner.

Implementing reconciliation and reporting procedures as new forms/ alternative forms of payment are introduced.

Responsibility for supervising, managing and motivating a team of payment specialists to ensure Aer Lingus adheres to PCI compliance procedures at all times.

Auditing and reconciling refunds processed by Aer Lingus and Travel Agents and recover where necessary using the various tools available.

Auditing sales commissions taken by Travel Agents and recover funds where necessary using the various tools available.

Monitoring ARC and BSP systems to ensure all reports have been received and downloaded.

Monitoring all BSP reject reports, following up on any items causing revenue leakage and handling refunds that have not been returned to their original form of payment.

Responsibility for managing all ADM/ACMs via BSPLink/ARC raised as a result of the various audit functions, handling queries/disputes per IATA rules.

Must be available to work before and after month end to ensure timely and accurate Accounting & Reporting.

To be considered for the position of Passenger Sales Accounting Team Lead, candidates must meet the following:

Your qualifications & key criteria:

An excellent knowledge of the principles of Revenue Accounting and commercial payment strategies of an airline.Understanding and knowledge of IATA payment settlement and reconciliation procedures.Ability to manage and motivate staff and be able to drive and ensure productivity levels is achieved in a changing environment.Ability to work and deliver to agreed KPI targets and manage exception queues.Proven ability to systematically gather, reconcile, review and report on high volume transactions.Proven ability to manage outsourced suppliers to meet reporting requirements and deal with internal and external stakeholders Excellent communication skills (both verbal and written)Excellent interpersonal, relationship building and influencing skills. Fluent in English, both written and spokenEligible to live and work in the EUHold a current unrestricted worldwide passportAble to pass a strict airport security vetting procedure which includes a 5 year background check* or be in possession of a current airside pass for the airport this position is based in

What we offer:Competitive salaryGenerous paid annual leave Annual performance related bonusHeavily discounted staff travel privileges with Aer Lingus and some select partner airlinesPrime location in Dublin Airport Annual salary reviewsEmployer pension contribution to a Defined Contribution Pension SchemeLife assurance coverIncome protection coverPaid sick leavePaid maternity leavePaid paternity leaveEmployee assistance ProgrammeCycle-to-Work scheme and Tax Saver SchemeSubsidised staff canteen Subsidised dry cleaners and various airport discountsLearning & Development support through a catalogue of courses Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airlineAnnual Make a Difference Day and team social events

*If you are a non Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries