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Thank you for your enquiry

One of our members of staff at Pegasus Suites will be in contact with you as soon as possible.

Arrival and Departure

Please check with the team when you arrive at the hotel, A later checkout may be possible depending on the movements for that day and there may be a small fee.

Yes we have luggage storage facilities onsite where we can store your luggage prior to and after check out.

There are several options, the first is the Skybus from the airport (both Melbourne and Avalon Airport) the second is a private airport transfer which our team can arrange for you.

Yes we have limited secure car parking available onsite for $25 per day, should the car park be full our friendly reception team will be able to assist you with options closeby.

We are a full service hotel, our reception is staffed 24 hours a day so there is always somebody there to assist you.

We guarantee our rooms to be available from 3pm onwards. If you are arriving prior to this, please contact us to let us know. We will try to have rooms ready for an early arrival but we cannot guarantee it.

Our check out time is 1100 hrs. A later checkout may be possible depending on the movements for that day and there may be a small fee.

Upon check in we will ask for valid photo ID and payment / security deposit via credit card. The name on the reservation must match the person checking in, if this is not the case please contact the hotel ahead of time.

Some of our room categories are only on the lower floors of the building. If you would prefer a room on a higher floor it is best to reserve one of our “Executive Rooms” which are located on the top 3 floors of the hotel.

We guarantee our rooms to be available from 3pm. Please feel free to let us know if you are arriving early and we can do our best to have the room ready for you, however we cannot guarantee this.

If you arrive early, and the room is available then an early check in may be possible.

General

Our friendly reception team can assist you with advice on Melbourne- they are a great source of information, advice and local knowledge for you during your stay in Melbourne. In addition they can also help you to book local tours. See our website for some ideas and recommendations

Yes! We are so pleased you asked. We have a Digital Guide which is free to download from Itunes or Google Play. The guide contains useful information on the facilities in your room and throughout the hotel. In addition the Guide also contains several GPS enabled walks around Melbourne containing lots of local secrets and recommendations. Download it now!Iphone version here | Android version here

Pegasus does not allow pets other than designated assistance animals.

All guest rooms have a maximum number of people prescribed, depending on their size. We kindly ask that all guests staying in the room be registered.

Pegasus accepts all major credit cards including Union Pay and JCB Card.