Thursday, April 9, 2009

Juran's Trilogy

Juran's TrilogyHe also developed the "Juran's trilogy," an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control and quality improvement.

“The Juran Trilogy” requires management to understand the following three key methodologies:1. The Planning Methodology:

This methodology develops and puts in place the strategic and tactical goals that must be achieved in order to attain financial, operational, and quality results. Setting organizational goals is called strategic planning. Next, there is the planning of new goods and services, which must take into account customer needs to achieve customer satisfaction. We refer to this as the quality planning (product and process design) process. The umbrella term “planning” is used to refer to the activities carried out in preparation to do something. Quality Planning establishes, among other things, specific standards/specifications for specific products and processes. Financial planning sets out the financial goals and the means to achieve them.

2. The Control Methodology:

The second management methodology is utilized to prevent or correct unwanted or unexpected change. This process is known as control. More precisely, control consists of measuring actual performance, comparing it to the target or standard, and taking necessary action to correct the (bad) difference. Control maintains the standards/requirements defined during the planning stage. Its goal is stability and consistency.

3. The Improvement Methodology:

The third methodology constructs a breakthrough system to create planned, predictable, and managed change. This process is called breakthrough. Breakthrough is a deliberate change; a dynamic and decisive movement to unprecedented levels of organizational performance than are presently active in the plan and maintained by current controls. Breakthrough results in achieving higher targets, meeting competitive standards and specifications, reducing waste, reducing cost, and offering better products and services to customers.