4. Before beginning the installation, read carefully the license terms of agreement, check the box: “I have read and accept the terms…” and click on Next.

Then, the installation of allDSB components will start.

5. Once the installation is complete, you will see a confirmation message; click on Finish.

Note: Once the installation is finished, it is recommended to restart your computer to finish setting up Detect Safe Browsing configuration files.

For macOS Platforms:

Follow the steps below to install DSB Client.

Note that the installation of DSB Client includes adding an extension for the internet browsers Safari and Mozilla Firefox. The implementation of those components in the browsers allows the solution to carry out a better malicious activity detection.

1. Double click on the Detect Safe Browsing installer icon.

Note: If you do not have the DSB installer, contact the financial institution providing DSB and request its latest version available.

2. The DSB installation wizard will open. Click on Continue.

3. Before starting the installation process, read carefully the license terms of agreement. Click on Continue.

4. Click on Agree to continue the installation.

5. By clicking on Install, the installation of all DSB Client components will start.

6. Once the installation is complete, you will see a confirmation message with further instructions for activating the protection in Mozilla Firefox; click on Close to exit the installation wizard.

Note: Remember to enable the add-on for Mozilla Firefox and Google Chrome to activate the protection for these browsers

For Microsoft Windows Platforms:

Go to the Control Panel and then click on uninstall program at the programs section.

2. Select Detect Safe Browsing from the list and then click on uninstall.

DSB uninstalling process will require confirmation from the user through a CAPTCHA mechanism.

3. Once the uninstallation is finished, it is recommended to restart your computer to finish cleaning up Detect Safe Browsing configuration files.

DSB will be uninstalled.

For macOS Platforms:

In order to uninstall the DSB Client, follow the steps below:

1. Run the DSB installer, a Finder window will be opened showing two files, run the Uninstall DSB file.

Note: If you do not have the DSB installer, contact the financial institution providing DSB and request its latest version available.

2. After running the file, you will see an authentication window that corresponds to the operating system’s default confirmation message when making changes on the device.

3. Once the uninstalling process has been confirmed, the DSB client will request additional confirmation on a different window. If you are sure about uninstalling the application, click on Ok, otherwise click on Cancel.

4. The uninstalling process will finish with the following confirmation message:

The Detect Safe Browsing (DSB) anti-keylogger protection feature may conflict with other anti-keylogger solutions. If you have another solution with anti-keylogger capabilities, you have two options to avoid conflict. You can either uninstall the existing solution or disable DSB’s anti-keylogger protection. In order to disable the anti-keylogger component within DSB, follow these steps:

Note: The option to disable this feature is available in DSB starting with the version 4.5.5.

1. Open the DSB Management Console by double clicking on the DSB icon located in the notification area of the Windows taskbar. You can also right click on the DSB icon and select the Open option in order to access the Management Console.

2. Click on the Settings button located in the left-side menu:

3. Disable the Enable secure keyboard entry option:

4. When you uncheck the Enable secure keyboard entry option, the following warning message will appear:

Solved Incompatibilities with an Automatic Resolution:

Some security or antivirus applications have anti-keylogging capabilities. DSB Client will automatically disable its own Secure Keyboard Entry to avoid incompatibilities with existing anti-keyloggers in your device, thus said anti-keyloggers will continue protecting your keystroking normally.

Solved Incompatibilities with a Manual Resolution:

The following applications require a change in their own settings or the DSB Client in order to resolve their incompatibility issues with DSB Client.

Comodo Cloud Antivirus (ver. 1.6)

If there is a current installation of Comodo Cloud Antivirus running on the end user’s machine, the Comodo Sandbox feature needs to be disabled by the end user to complete DSB’s 4.7.2 installation process.

Note: The Comodo Sandbox feature can still be enabled again once the DSB installation is complete.

Comodo Antivirus (ver. 10.0.0.6092)

If there is a current installation of Comodo Antivirus running on the end user’s machine, there might be problems during the installation. If a dialog box appears informing about the error, please close it and start the installation again. DSB installation will be successfully completed.

Kaspersky Endpoint Security 10

An incompatibility concerning the networking module of DSB Client has been detected with Kaspersky Endpoint Security 10.2.5.3201. In order to solve this incompatibility, please update to version 10.3.0.6294 or later.

Panda Antivirus Pro (ver. 17.0.1)

Once the DSB Client installer is downloaded, the installer file is wrongly tagged as a malicious file and then automatically sent to the Panda Antivirus Pro quarantine:

To resolve this issue, access the Panda Antivirus quarantine section and unblock the DSB Client installer from the quarantine:

Bitdefender Total Security 2017 (ver. 21.0.25.49)

When trying to uninstall DSB Client, Bitdefender Total Security 2017 tags the DSB Client uninstaller file as a “Potentially malicious application”. In this case, follow the steps below:

1. Open Bitdefender application.

2. Go to the Bitdefender initial dashboard by clicking on the shield icon:

3. Temporarily disable the “AUTOPILOT” option:

4. Proceed to execute the DSB Client uninstaller file.

5. Bitdefender will stop the uninstallation process, and at its Notifications section would report that the DSB Client uninstaller file has been tagged as a “Potentially malicious application”:

6. Click on the “ALLOW AND MONITOR” button.

7. Finally, run the DSB Client uninstaller file again.

Note: After uninstalling DSB Client, remember to enable back the AUTOPILOT option in Bitdefender.

The following applications tag the DSB Client installer/files as suspicious and include them in their corresponding quarantine. Please access the Antivirus configuration and remove the corresponding DSB Client files from the quarantine.

Emsisoft Anti-Malware (ver. 12.2)

F-Secure (ver. 2.76.212.0)

Symantec (Norton Security Premium. ver. 22.8.1.14)

Incompatibilities with Ongoing Resolutions:

The following application is currently incompatible with DSB Client. We are working with the providers to resolve compatibility issues with Kaspersky Total Security (ver. 17.0.0.611).

After clicking on the Technical Support button, a support ID will be generated to allow DSB collect anonymous information, which is necessary to provide you with the appropriate technical support.

Note: If you disabled the Submit anonymous activity to EasyLabs option in the Settings section of the application, DSB Client application will request the authorization to submit anonymous information.
Email support@easysol.net (include the support ID and the name of your company in the email’s subject) describing the issue you are experiencing with DSB.

After clicking on the Technical Support button, you will be provided with a form; fill out the fields and then click on Submit to send your request to the Easy Solutions Support Team, who will immediately begin working on resolving the problem.