FAQ for the DCS iPhones

1. When email has stopped working →open Settings→ scroll down and select Accounts & Passwords→ select Auburn Email →turn of the green radio buttons for mail, contacts, calendars, reminders and notes →you will get a pop up asking “Delete from My Iphone” →you will select delete from my iphone. You will notice under Accounts & Passwords → Auburn Email is now inactive → go back and turned on each radio button that you turn off.

2. If the previous step does not work→ open Settings→select Accounts & Passwords → select Auburn Email→ select Account→ you should see your username, for ex. tiger01@auburn.edu → select Password→ type in your password→ hit done in the top right corner.

3. When the VMTH app stops working→ 1st try to uninstall the app by pressing the app and it will begin to jiggle→ hit the (X) on the corner of the app→ reinstall the app→ open the Self Service app→ select the VMTH Phone App. If the app does not uninstall you can still follow the same directions and install the app on top of the current app.