The authorization request is pretty similar to the user’s authentication request. However, if we log in as owner, we are getting another AccessToken and another AccessTokenSecret. That’s why we are using the ‘ForRequestToken’-method with our RestClient.

Important to know is that the request itself works only with the HTTP-method ‘POST’, otherwise the login would be denied.

We are getting back the JSON string of our owner account, which can be deserialized with JSON.net to get our AccessToken and AccessTokenSecret. I attached my ‘UserViaMailClass‘ for easy deserialization (yes, it looks similar to the user class from my authentication post, but has some differences in there).

Now that we have our OwnerAccesToken and OwnerAccessTokenSecret, we are able to search for all tickets from a specific user:

To submit a new ticket, we are using the user’s AccessToken and AccessTokenSecret. This way, the ticket gets automatically assigned to the ticket. We then need to pass the ‘ticket[subject]’ and ‘ticket[message]’ parameters to the request to make it being accepted by the uservoice API.

The response is a json string that contains the ticket id, which can be used to fetch the submitted ticket data. The Alternative is to call again the search method we created before to get the updated list.

Answering to already existing tickets as user seems to be not possible with the current API. Normally, if a user responds to the response mail we answer their support ticket with, it will get assigned to the existing ticket. If we create a new ticket with the same subject, it will be a new ticket that creates a new thread. I already reached out to uservoice if there is a way to do the same from the API. As soon as I have a response that enables me to do so, I will update this post.

Now that we have all important functions for our new support system, I am starting to make a small helper library for your Windows Phone 8 apps. I hope to have it finished by this weekend, and will of course blog about here.

As always, I hope this blog post is helpful for some of you. Until the next post,