PTC Service Parts Management Solution

Service Lifecycle Management

01:40

Learn more about PTC Service Lifecycle Management

Transcript

World class OEMs are looking to drive higher customer value. They're doing this by offering solutions to their customers. Rather than just designing and building products, they're focused on delivering solutions to their customers that drive high value. These solutions are the combination of their best products and their best services. As it turns out these services are driving high customer satisfaction, lots of customer retention, big revenue streams and high margins.

We find that the most successful and innovative OEMs are taking a holistic approach to product lifecycle. In general they're following 3 principles:

They create and maintain a single view of product history

They focus on delivering and capturing in-context rich information at the point of service

And they also focus on collecting and analyzing feedback on product performance to improve their services and their products inside their enterprise.

PTC’s unique approach to Service Lifecycle Management, or SLM, is product-centric. What this means is that the central organizing construct for services processes, data and history is the product itself. We've used this innovative approach to build 5 solutions around 5 key functions inside an OEM: Technical Information, Service Parts, Warranty and Contract Management, In-Service Product Support and Service Event Management.

I encourage you to learn more about how PTC's SLM solutions can drive product and service advantage inside your company.

Creating a parts stocking strategy to respond to global service demand is challenging when you rely on inadequate tools or traditional manufacturing-centric supply chain methods. It’s tough to get an accurate forecast when you have a mix of fast- and slow-moving parts with sporadic demand, a large array of parts due to extended product support, and the added complexity of managing new part introductions and last time buy. Without accurate forecast planning and ongoing optimization, you risk inventory obsolescence, high operational costs and missed parts profit and revenue opportunities.

PTC Service Parts Management Solution makes sure that you have the right parts available at the right time and the right place. By delivering significant customer value through increased parts availability and equipment uptime, you increase your organization’s service revenues and profitability.