Outages and Restoration

During a power outage, we understand that you want your power back as soon as possible and that you want to know how long it will take to restore service.

We provide an estimated restoration time to let you know approximately how long your power will be out. Our estimated restoration times are generally based on the worst case scenarios in similar situations. Often we are able to restore power sooner than we predict, but sometimes it can take a bit longer.

Widespread damage from a severe storm may make it impossible to accurately predict when a particular customer's power will be restored, especially in the early phases of an outage when the extent of the damage is being assessed. When determining the estimated restoration time, we take a number of things into consideration, such as:

Location of the problem and how long it may take for our crews to get there.

Weather conditions that may delay travel time.

The number of outages in our system at that time. This requires us to prioritize so that we restore power to as many customers as possible as quickly as possible.