A large cement plant in Texas needed a rebuild of a Marland CEBMAG backstop after
17 years of service in its kiln auxiliary drive. The customer contacted Marland Clutch
customer service and was directed to contact S&S Equipment & Supply, the only authorized
Marland Repair Center in the continental US.

While discussing the logistics of sending the unit in to conduct an evaluation for repair, a
problem arose as the customer had no spare clutch on site. The customer was relieved to
find out that besides being Marland’s repair center, S&S is also Marland’s largest stocking
distributor of new product. Within a few hours, S&S sent the customer the repair procedures
along with quotes for a new CEBMAG backstop and a new CECON CEUS overrunning clutch
that was also part of the kiln auxiliary drive.

S&S received the order for both new units at approximately 5:00 p.m. the following day.
Since both units were in stock, shipping was arranged and FedEx® Motor Freight picked
them up mid-afternoon the next day. However, the customer called around 4:00 p.m. that
afternoon stating that they had experienced some uncontrolled reverse runback on their
kiln that had caused damage to the equipment, and they needed the new units delivered
overnight.

In response to the customer’s emergency request, S&S was able to recall the FedEx
truck, off-load the units and have them picked up by an Expedited Service Carrier around
7:00 p.m. that same evening. The relieved customer received the new units the next day
by 10:30 a.m. S&S’ dedication to service saved this customer significant costs associated
with undesirable downtime.