Inside Facebook Stories’ quest for originality amidst 300M users

There’s a secret Facebook app called Blink. Built for employees only, it’s how the company tests new video formats it’s hoping will become the next Boomerang or SuperZoom. They range from artsy Blur effects to a way even old Android phones can use Slo-Mo. One exciting format in development offers audio beat detection that syncs visual embellishments to songs playing in the background or added via the Music feature for adding licensed songs as soundtracks that is coming to Facebook Stories after debuting on Instagram.

“When we first formed the team . . . we brought in film makers and cinematographers to help the broader team understand the tropes around storytelling and film making,” says Dantley Davis, Facebook Stories’ director of design. He knows those tropes himself, having spent seven years at Netflix leading the design of its apps and absorbing creative tricks from countless movies. He wants to democratize those effects once trapped inside expensive desktop editing software. “We’re working on formats to enable people to take the video they have and turn it into something special.”

For all the jabs about Facebook stealing Stories from Snapchat, it’s working hard to differentiate. That’s in part because there’s not much left to copy, and because it’s largely succeeded in conquering the prodigal startup that refused to be acquired. Snapchat’s user count shrank last quarter to 188 million daily users.

Meanwhile, Facebook’s versions continue to grow. The Messenger Day brand was retired a year ago and now Stories posts to either the chat app or Facebook sync to both. After announcing in May that Facebook Stories had 150 million users, with Messenger citing 70 million last September, today the company revealed they have a combined 300 million daily users. The Middle East, Central Latin America and Southeast Asia, where people already use Facebook and Messenger most, are driving that rapid growth.

With the success of any product comes the mandate to monetize it. That push ended up pushing out the founders of Facebook acquisition WhatsApp, and encroachment on product decision-making did the same to Instagram’s founders who this week announced they were resigning.

But to run ads you need viewers, and that will require responses to questions that have dogged Facebook Stories since its debut in early 2017: “Why do I need Stories here too when I already have Instagram Stories and WhatsApp Status?” Many find it annoying that Stories have infected every one of Facebook’s products.

Facebook user experience research manager Liz Keneski

The answer may be creativity. However, Facebook is taking a scientific approach to determining which creative tools to build. Liz Keneski is a user experience research manager at Facebook. She leads the investigative trips, internal testing and focus groups that shape Facebook’s products. Keneski laid out the different types of research Facebook employs to go from vague idea to polished launch:

Foundational Research – “This is the really future-looking research. It’s not necessarily about any specific products but trying to understand people’s needs.”

Contextual Inquiry – “People are kind enough to invite us into their homes and talk with us about how they use technology.” Sometimes Facebook does “street intercepts” where they find people in public and spend five minutes watching and discussing how they use their phone. It also conducts “diary studies” where people journal about how they spend their time with tech.

Descriptive Research – “When we’re exploring a defined product space,” this lets Facebook get feedback on exactly what users would want a new feature to do.

Participatory Design – “It’s kind of like research arts and crafts. We give people different artifacts and design elements and actually ask them to a deign what an experience that would be ideal for them might look like.”

Product Research – “Seeing how people interact with a specific product, the things they’re like or don’t like, the things they might want to change” lets Facebook figure out how to tweak features it’s built so they’re ready to launch.

Last year Facebook went on a foundational research expedition to India. Devanshi Bhandari, who works on the globalization, discovered that even in emerging markets where Snapchat never got popular, people already knew how to use Stories. “We’ve been kind of surprised to learn . . . Ephemeral sharing wasn’t as new to some people as we expected,” she tells me. It turns out there are regional Stories copycats around the globe.

As Bhandari dug deeper, she found that people wanted more creative tools, but not at the cost of speed. So Facebook began caching the Stories tray from your last visit so it’d still appear when you open Facebook Lite without having to wait for it to load. This week, Facebook will start offering creative tools like filters inside Facebook Lite Stories by enabling them server-side so users can do more than just upload unedited videos.

That trip to India ended up spawning whole new products. Bhandari noticed some users, especially women, weren’t comfortable showing their face in Stories. “People would sometimes put their thumb over the video camera but share the audio content,” she tells me. That led Facebook to build Audio Stories.

Facebook now lets U.S. users add music to Stories just like Instagram

Dantley Davis, Facebook Stories’ director of design

Back at Facebook headquarters in California, the design team runs exercises to distill their own visions of creative. “We have a phase of our design cycle where we ask the designers . . . to bring in their inspiration,” says Davis. That means everything from apps to movie clips to physical objects. Facebook determined that users needed better ways to express emotion through text. While it offers different fonts, from billboard to typewriter motifs, they couldn’t convey if someone is happy or sad. So now Davis reveals Facebook is building “kinetic text.” Users can select if they want to convey if text is supposed to be funny or happy or sad, and their words will appear stylized with movement to get that concept across.

But to make Stories truly Facebook-y, the team had to build them into all its products while solving problems rather than creating them. For example, birthday wall posts are one of the longest running emerging behaviors on the social network. But most people just post a thin, generic “happy birthday!” or “HBD” post, which can feel impersonal, even dystopic. So after announcing the idea in May, Facebook is now running Birthday Stories that encourage friends to submit a short video clip of well wishes instead of bland text.

Facebook recently launched Group and Event Stories, where members can collaborate by all contributing clips that show up in the Stories tray atop the News Feed. Now Facebook is going to start building its own version of Snapchat’s Our Stories. Facebook is now testing holiday-based collaborative Stories, starting with the Mid-Autumn Festival in Vietnam. Users can opt to post to this themed Story, and friends (but not the public) will see those clips combined.

This is the final step of Facebook’s three-part plan to get people hooked on Stories, according to Facebook’s head of Stories, Rushabh Doshi. The idea is that first, Facebook has to get people a taste of Stories by spotlighting them atop the app as well as amidst the feed. Then it makes it easy for people to post their own Stories by offering simple creative tools. And finally, it wants to “Build Stories for what people expect out of Facebook.” That encompasses all the integrations of Stories across the product.

Rushabh Doshi, Facebook’s head of Stories

Still, the toughest nut to crack won’t be helping users figure out what to share but who to share to. Facebook Stories’ biggest disadvantage is that it’s built around an extremely broad social graph that includes not only friends but family, work colleagues and distant acquaintances. That can apply a chilling effect to sharing as people don’t feel comfortable posting silly, off-the-cuff or vulnerable Stories to such a wide audience.

Facebook has struggled with this problem in News Feed for over a decade. It ended up killing off its Friend List Feeds that let people select a subset of their friends and view a feed of just their posts because so few people were using them. Yet the problem remains rampant, and the invasion of parents and bosses has pushed users to Instagram, Snapchat and other younger apps. Unfortunately for now, Doshi says there are no Friend Lists or specific ways to keep Facebook Stories more private amongst friends. “To help people keep up with smaller groups, we’re focused on ways people are already connecting on Facebook, such as Group Stories and Event Stories” Doshi tells me. At least he says “We’re also looking at new ways people could share their stories with select groups of people.”

At 300 million daily users, Facebook Stories doesn’t deserve the “ghost town” label any more. People who were already accustomed to Stories elsewhere still see the feature as intrusive, interruptive and somewhat desperate. But with 2.2 billion total Facebookers, the company can be forced to focus on one-size-fits-all solutions. Yet if Facebook’s Blink testing app can produce must-use filters and effects, and collaborative Stories can unlock new forms of sharing, Facebook Stories could find its purpose.