Please be sure to carefully measure your doll’s head to be sure that one of our sizes will fit. We do make them on a shallow oval shape, different to other handmade wigs, to ensure the best possible fit on multiple head types; but our wigs are made with a hard cap that has little to no give, and we cannot be held responsible should your wig not fit properly.Soy is a lovely hypoallergenic plant fibre, suitable for those with animal allergies.Our soy is carefully processed to be suitable for doll wigs, using all vegan products! We deeply condition it for maximum shine, and the most vibrant colors possible.Soy is heat resist, and can be curled or straightened using hot tools. It is very soft, silky, and takes style beautifully; but you should not use water or any human hair products when styling it.Our wigs are made of hand dyed fibre, which is attached with the utmost care; but due to their handmade nature, there may be slight flaws and imperfections. Please do keep this in mind when ordering. If you are looking for perfection, our wigs may not be for you!All of our dyes are hand mixed, and while we do take extra precautions to be sure that all excess colour has been removed before the wigs are made, extra caution should be taken with dark colours to avoid any staining, as with all doll wigs. We cannot be held responsible for any colour transfer that may occur.In an effort to make our wigs look as aesthetically pleasing as we can, you may notice that we’ve left small gaps between the wefts. This is not a defect, we’ve designed our wigs this way so that the fibre lays as naturally as possible. Our wigs are for display purposes, they are not toys.If you find that your wig is a little big, you can use poster tak/eye putty to adhere it to your doll’s head cap. This can also be particularly helpful in keeping the wig secure to the doll’s head while brushing or styling.Please be sure to check the sizing chart, which can be found on the commission page, especially when ordering for a doll we aren’t currently using as a model; as those are the only heads we can guarantee fit for. We do our best to make sizes that are typically universal, but dolls with taller than average foreheads or otherwise uniquely sized heads may require extra measurements; so you will need to compare for yourself and let us know at checkout that you’ll need special sizing.Upon arrival, your wig might look a little worse for the wear from shipping. You will need to brush your wig thoroughly to loosen the fibres, as they do get compressed during transit, we recommend using a fine tooth metal comb/flea comb for this. It may take a few days for the soy to bounce back to its expected level of fluff, so please don’t despair! A good brushing will help it return to normal!Please do keep in mind that our work hours are very long, and we are generally very busy. Because of this we do not ship every day. During preorder periods we may only ship a few times, or depending on our current workload, shipments may actually be held until the end of the order period.All orders are shipped uninsured without tracking by default, but you may choose to purchase tracking for an additional fee. We cannot be held responsible for lost packages sent without tracking, please do consider purchasing tracking at additional cost if you are concerned.In most cases shipping takes between 5-14 depending on where you are located, but occasionally it does take longer. Please note that when ordering during the holiday seasons, shipping times can be much longer than usual.Please be sure to double check your postal address at checkout, as that is where we will be shipping your order.All sales are final. We do not accept returns, exchanges, or cancellations under most circumstances; but please do contact us if there is a problem with your order, we’re happy to help if your item is somehow defective.Partial refunds for custom orders may be considered on a case by case basis. When making a custom order we do our best to execute your request, but we know that sometimes things do not work out. If you are unhappy with the final product photos, and we cannot change the wig to your liking, you may be given the option to have a different wig remade at a discount, or receive a partial refund upon cancellation of the custom order.Given the extra time and materials required for custom orders we cannot issue a full refund.The studio is a smoke free environment, but it should be noted that it is home to two fluffy bunnies, and we do work with alpaca on occasion.If you have any questions or concerns that are not addressed here, please feel free to contact us at customerservice[at]frappzillastudio[dot]net