Fragrance Express is a joke.

Have ordered other fragrances from this site in the past, without incident. Put an order in for Gucci Pour Homme the 28th of November and didn't receive it. After emailing the company and getting no response I was issue a refund through PayPal. Another BN member ordered one also and didn't receive it.
Here's the link and it's still showing it's in stock http://www.fragranceexpress.com/p-19...edt-spray.aspx. It's laughable how many fragrances they list only to be out of stock. I'm betting it's 90% or more. Why would a company take people's money only to have to refund it at a later date and lose customers? Stay far away from this circus.

Re: Fragrance Express is a joke.

Originally Posted by silentrich

Have ordered other fragrances from this site in the past, without incident. Put an order in for Gucci Pour Homme the 28th of November and didn't receive it. After emailing the company and getting no response I was issue a refund through PayPal. Another BN member ordered one also and didn't receive it.
Here's the link and it's still showing it's in stock http://www.fragranceexpress.com/p-19...edt-spray.aspx. It's laughable how many fragrances they list only to be out of stock. I'm betting it's 90% or more. Why would a company take people's money only to have to refund it at a later date and lose customers? Stay far away from this circus.

Unfortunately there's a lot of places like that. My new policy is to call first and inquire specifically about the item. If they don't list a phone number, I don't even consider ordering. If they have a number but don't pick up when I call, forget it.

Thanks for the heads up, I'll be sure to avoid this place in the future.

Re: Fragrance Express is a joke.

Originally Posted by Buysblind

Unfortunately there's a lot of places like that. My new policy is to call first and inquire specifically about the item. If they don't list a phone number, I don't even consider ordering. If they have a number but don't pick up when I call, forget it.

Thanks for the heads up, I'll be sure to avoid this place in the future.

That's a good policy before you buy. I'm going to do the same. What really is odd about this company is how many rare or discontinued fragrances they list as out of stock and how nonchalant they are about updating errors. This has obviously been out of stock for months and no telling how many people have ordered it. Disappointed.....* sigh *.

Re: FragranceExpress questions

Hi there,

They DO ship fakes! Maybe not always, but I did get one. I actually ordered a discontinued fragrance they claimed they had, and they shipped me another random fragrance (Gucci by Gucci) from the same designer. And on top of that, it stinked after a minute! So, I went to a perfume shop and it did smell different. Same opening notes but much much more balanced.

They didn't let me exchange it, didn't refund anything. Avoid at all costs, or at least pay via PayPal to have a chance of recovery if they cheat you.

Re: Fragrance Express is a joke.

Hi there,

For the record, I ordered exactly the same fragrance from them two months ago, I received a fake Gucci by Gucci instead... I had to do a Paypal claim to get refunded after calling and emailing them numerous times!

Re: FragranceExpress questions

Sorry to hear about your trouble with them. Just to prove my point it's been over a month that I was sent a refund on the out of stock Gucci Pour Homme and it's still showing that it's in stock. Must be a one man show and that one man isn't very bright.

Re: FragranceExpress questions

Originally Posted by RRomani

I bought more than 10 bottles from them. No problems at all.

Good price, fast shipping, no fakes.

I agree with you. I have had nothing but amazing experiences with this company. There has never been a time that I have received a product late, and, if something happened to my fragrances, they would replace them and/or I would receive a refund, no problem.

Re: FragranceExpress questions

Where is this retailer based? The link above didn't work for me.

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