Bozz Media is committed to creating an inclusive environment in every facet of our operations.

Bozz Media Title VI Policy Statement

Title VI of the Civil Rights Act of 1964 states:

“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

Bozz Media is committed to complying with the requirements of Title VI in all services provided.

Making a Title VI Complaint

Any person who believes that they have been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with Bozz Media. Any such complaint must be in writing and filed with Bozz Media within 180 days following the date of the alleged discriminatory occurrence. For information on how to file a complaint, contact Bozz Media.

For Bozz Media Web Hosting clients. If you do not use Google Apps or MS Exchange server, you may end up utilizing email forwarding addresses via your webserver, such as yourname@yourdomain.com, to both send and receive email with your gmail account (ex: bozzmedia.client@gmail.com). This is a walk through for setting that up.

Important Note: For professional business email, we advise using Google Apps for Work ($50/yr per account), which truly integrates your custom domain with Google. 100% of your email is received and processed on Google servers, eliminating any possibility of misdirected or undelivered email, it also allows for super easy setup on desktop and mobile. Your web server should only be used for your website, not your email handling, however we understand some clients prefer this method so we provide the following tutorial for your information.

Step 1 – Gmail Settings

In Gmail, find the gear icon then click ‘Accounts and Import’

Step 2 – Add another email address

Select ‘Add another email address you own’. Additional notes in the screenshot to consider after you have successfully setup your new address.

Step 3 – Enter the proper information

In the popup screen, add your name as you want it to appear when you are sending email from this address, and enter the email forwarding address provided to you by Bozz Media (ex: info@yourdomain.com). Check the ‘Treat as an alias’ box then click Next Step.

On the next screen, enter host.bozz1.com as your SMTP server, your username is the same as your email forwarding address, and enter the password provided to you by Bozz Media. Make sure to Select Port 465 (this is not the default), and pick the ‘Secured connection using SSL’ option.

Step 4 – Wrapping Up

If you have entered the information correctly, your email will now be setup and ready for you to use. You can return to the Accounts and Import screen to further configure the setup of this email to empower your workflow.

When you write a new email or reply, you can select which email you are using in the From field.

Mobile Setup

The absolute easiest way to setup your custom email on your mobile phone is to use the Gmail App.

For using your phone’s native app with Gmail, refer to the following instructions:

As for configuring your phone’s native email app to send from your custom email, it varies depending on your phone. For iphone users, one trick to try is after you setup your email using IMAP, change the actual ’email address’ in the settings from your gmail to your custom email.

When reviewing or fulfilling an order, you will notice each order has a status that reflects where the order is in your order fulfillment pipeline. There are quite a few options for an order’s status, some are modified manually by you the Shop Manager, while others are changed by the order system itself.

Here are the status definitions for reference:

Pending – Order received (unpaid)

Failed – Payment failed or was declined (unpaid)

Processing – Payment received and stock has been reduced- the order is awaiting fulfilment