2. Lift the lid of the unit, just below the scanner portion of theAll-In-One, to expose the inside of the unit where the printercartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then backup to get it back into the slot located on the back of the inkcartridge carrier.

NOTE NOTE: There is a small slot that theencoder strip fits into, which is going to be located on the back ofthe ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Otherfaults that can bring up this error is a carriage rail that needscleaning and oiling (so you might want to do that while your inside thething), and also obstructions to the paper ways. Try removing paperjams, and put the printer upside down to shake loose anything thatmight jam the mechanism.

Good luck!

This one is of an out of position strip

check that, botom picture is of an in position strip, top of an out of position stripRe-position the Encoder Strip on your Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the
All-In-One, to expose the inside of the unit where the printer
cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back
up to get it back into the slot located on the back of the ink
cartridge carrier.

NOTE NOTE: There is a small slot that the
encoder strip fits into, which is going to be located on the back of
the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Other
faults that can bring up this error is a carriage rail that needs
cleaning and oiling (so you might want to do that while your inside the
thing), and also obstructions to the paper ways. Try removing paper
jams, and put the printer upside down to shake loose anything that
might jam the mechanism.

Good luck!

This one is of an out of position strip

check that, botom picture is of an in position strip, top of an out of position strip

Please go to the website below to learn how to clean the printer to fix the problem, I am assuming that it is a lexmark, even if it isn't this would be good to try because printers are very similar still

Good luck Please go to the website below to learn how to clean the printer to fix the problem, I am assuming that it is a lexmark, even if it isn't this would be good to try because printers are very similar still

Hardware Error: 0502.On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

There is no need to go through any more stepsHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

1 Suggested Answer

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Related Questions:

The 0502 error indicates either a problem with the encoder strip or a faulty black/color cartridge. Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Displayto determine the cause of the problem and resolve the issue. If error continues even after following the steps, please contact Lexmark technical support for additional assistance. Thanks.

The 0502 error code could be caused by an unseated encoder strip or a faulty cartridge. Please refer to this article Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display for the troubleshooting steps. Let me know if you need further assistance. You can also contact Lexmark technical support for additional assistance. Thanks.

Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

The 0502 error can have any of four possible causes: - A faulty black/photo cartridge- A faulty color photo cartridge- A dirty encoder strip - The encoder strip being out of position.... most of the time, it's the encoder strip that is giving the problem..gotohttp://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

Please click on this link:then type in the printer model in the selection X6170 and then choose Lexmark X6170 and support page will open then you need Error type 0502 and you will get it trouble shooting steps...