Dispatchers are considered lifelines for police officers and firefighters. When all heck is breaking loose, a calm dispatcher can make sense out of chaos and get more help for officers and firefighters on the scene.

“She performed flawlessly during this critical tactical incident. Her calm and professionalism most certainly saved officer lives. Being a police dispatcher is harder than most people think. In this case, the dispatcher fulfilled her duties with unfailing focus, composure and expertise,” the website says.

Here is a link to the blog post, which includes about 18 minutes of the radio transmissions between police and the dispatcher before and during the shootout.