Reviews for Europcar in London

Recent reviews

Pros: EASY peasy. Let me pick any car in the lot. Drop off was incredibly quick and hassle free.

Cons: Not a lot. Although they did try and push more on me. Upgrade, sat nav, extra insurance etc.

10.0 Excellent

Compact

10 Apr 2017

Great car rental experience

Pros: The local office at Putney Bridge (London) was efficient, clearly explained how to drop off the car after office hours and gave us a clean and comfortable vehicle. It was a great, smooth experience overall.

9.2 Excellent

Intermediate

11 Jan 2017

Pros: Quick and easy check in/out

Cons: Difficult getting to and from the car park with its location in central London; Price was a bit high for the time used

7.2 Good

Mini

3 Jan 2017

Pros: Clean and new car
Helpful staff

Cons: We booked on Kayak at a price and when we arrived, the insurance that was purchased on the website was no good and the car price had changed. Very unprofessional the relationship between the booking website and the car company

5.2 OK

Compact

29 Dec 2016

Beware

Pros: Just beware that the price quoted does not include any insurance whatsoever. Make sure this is added in before you make a decision. Apparently those from Canada and the US have this included by their CC companies. Not so for others apparently. Just make sure you compare apples with apples when judging this quote against others. Hopefully you wont have to wait an hour for staff to process a payment. No paper in the CC processing machine apparently.

9.2 Excellent

Mini

7 Nov 2016

Excellent rental

Pros: Pretty much everything, apart from the narrow corridors of the pickup / delivery garrage.

Cons: The garrage in Lisbon airport was extremely narrow and almost had to ask for help for moving out of the parking spot when picking up the car.

9.2 Excellent

Compact

4 Nov 2016

Only negative

Cons: Attempt by agent at pickup to upsell me to a larger car with diesel engine claiming it would save me money, when a compact diesel was available for the price I had already agreed.

Cons: I bought an insurance online. In the premise worker of kayak told me that the insurance is invalid despite I bought it on their official website and I have to buy another one. Another words: I was forced to buy 2x fit the same insurance. I think this is their idea for taking additional money from clients. I called their website mobile to get a refund, but they ignored me.

4.0 OK

Mini

25 Sep 2016

Terrible Service

Cons: We waited for over an hour in a crowded lobby before we could pick up our car. There was not enough staff and very slow!