A Colorado woman is devastated after her dog died in the care of a dog sitter.

Elaine Conoly never got to say goodbye to her dachshund, Wally, after using the dog sitting app Rover.

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"He got along with cats and dogs and people and just wanted nothing more than to sit in your lap,” Conoly told The Denver Channel. "I mean, he was supposed to turn 10 next month. I don't get those years now."

The app allows dog owners to search and request pet sitters, a dog walk and even overnight care.

On the Fourth of July, Conoly set Wally up with a sitter she had used once before. Two days later, she received a horrible text message.

Since receiving that text message, Conoly has not been able to access Wally's remains. He was left at a pet hospital.

Conoly said she still had to pay Rover for the services and only heard from them through an email, in which company officials apologized.

A company spokesperson provided this statement:

“As dog owners ourselves, we are distraught by Wally’s passing and join his family in their grief during this heart-wrenching time. Upon learning of the incident, our trust and safety team immediately opened an investigation and we remain committed to providing support to the Conoly family. We have deactivated this particular sitter from our platform.”

Conoly plans to press charges and hopes to warn other dog owners from using Rover.

"Truly, it was like having my heart ripped out of my chest. You can’t replace 10 years of memories,” said Conoly. "I just want them to be held liable for their actions. They are falsely advertising to people."