The future of the local retail store (brick and mortar) also defines the future of our Cities! The buying consumers, making their way with smart phones or mobile devices as "Mobile City shopping CROWD" revive our cities. Will this picture...

IBM is in the “Chairman’s Circle” for NRF Retails Big Show in New York City on January 13 – 16. We use this arena as a global kick-off with Business Executives in prioritized companies. The theme for this year is Reinventing the total brand experience...

The way consumers shop is changing – swapping high street retailers and shopping centres for the anytime, anywhere and anyhow convenience of multi-channel retailers. Currently, we are seeing an unprecedented change in consumers shopping behaviours,...

Recently, I was told an interesting story by a friend about a less-than-optimum experience he had with a well-known service provider. My friend’s experience exemplified some of the key challenges that many organisations face in relation to effectively...

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