Project Report Employees Emotional Quotient and Emotional Capital

Emotional
Quotient and Emotional Capital

Emotional
Quotient and Emotional Capital : In today’s life organizations
are trying to become more human and positive to create and add value in their
internal and external corporate personalities. So the importance of the
combination of “Mind” and “Heart” has been increased. It helps the organization
to attract and retain the customers. “Emotional Quotient” and “Emotional
Capital” helps the
organization to increase its brand value. Emotions are just like a fuel to fire
the intelligence of the employee. So it becomes very significant to use the
emotions in right manner with right person so it can be in the favour of
employee as well as in favour of organization too.

Significance of the
study

Emotional capital is the capital
possessed by the employees in terms of emotions used by employees to add values
to the organization to make it more human and positive. It describes the
emotional attachment of the employees while taking the decision by using their
knowledge with combination of heart. It also specifies dynamic and deadly
business emotions of the employee. Emotional quotient describes the command over
the emotions while dealing with the various persons in the business like
customer, shareholders, suppliers etc. It can be used as a tool to deal with
various parties involved in the business.

Review of literature

In India no such literature is
available on the topic. But many foreign writers have presented their valuable
views on this topic. In the existing magazines and in some journals there are
some articles available for the value addition. This existing literature is
helpful for the project. It is helpful for up gradation of knowledge up to a
valuable extent.

Focus of problem

In the continuous changing
scenario perception of the consumers are also changing. Organizations are
focusing to enhance their corporate identity, brand image. Inter and intra
relations can be improved through combining “Emotional
Quotient” and “Emotional
Capital” with “IQ” and
“IC”. Concept behind “Emotional
Quotient” and “Emotional
Capital” is to raise the
productivity of overall organization by changing the human nature. It emphasizes
on the positive human nature.

“To
study emotional quotient and emotional capital”

Questionnaire

Name :
_________________________________________

Designation
:___________________________________________

Department :
__________________________________________

I
stay relaxed and composed under pressure.

1.
o
2. o
3. o
4. o
5. o

I
can identify negative feelings without becoming distressed.

1.
o
2. o
3. o
4. o
5. o

I
stay focused in getting a job done.

1.
o
2. o
3. o
4. o
5. o

I
freely admit to making mistakes.

1.
o
2. o
3. o
4. o
5. o

I am
sensitive to other people's emotions and moods.

1.
o
2. o
3. o
4. o
5. o

6.
I can receive feedback or criticism without becoming defensive.

1.
o
2. o
3. o
4. o
5. o

7. I calm myself quickly when I get angry or upset.

1.
o
2. o
3. o
4. o
5. o

8.I communicate my needs and feelings honestly.

1.
o
2. o
3. o
4. o
5. o

9.I can pull myself together quickly after a setback.

1.
o
2. o
3. o
4. o
5. o

10.I am aware of how my behavior impacts others.

1.
o
2. o
3. o
4. o
5. o

11. I
pay attention & listen without jumping to conclusions.

1.
o
2. o
3. o
4. o
5. o

12.I take regular time out to reflect on my core purpose and vision for how
I want to live my life.