The first 10% of rakeback is avialable for all players (Bronze+) by converting your Poker Points to cash; 100 = $1. You can do this via the Poker Lobby>Banking>My Poker Points. The other 20% rake back is available for Gold (17.5% extra) and VIP (20% Extra) rake back that is credited to your account by Ladbrokes on 5th & 20th of each month.