Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. If you buy something, MSA may earn an affiliate commission. Read the complete My Subscription Addiction disclosure.

Have been a Causebox gal for a long time … my first ever box. They definitely had issues with the cheeseboards, and felt like maybe they knew that sooner than they let everyone know, hence big push to get subscribers on board.
I was very disappointed when box finally came. Tote is cheaply made, the scarf is ok. I would have liked to customize the color of Swell bottle seeing as I signed on for a year. Eye shadow colors are horrid for my skin tone. Moisturizer so think it won’t come out of the bottle.
BUT … they are trying to do amazing things for a lot of people. All in, if I keep the things I liked I still made ok ok for retail. I just think they need to be more open with subscribers. That damaged shipment of cheeseboards had to have been a blow.

Does anyone know what box I will be getting? I ordered on September 14th then the next day they said they were sold out of the fall box. So will i be getting the welcome box or the normal box? I really want the bag and thats the main reason I ordered the box! I have email them many times and no one will give you an answer back for almost 2 weeks!

Britney – you sound just like me! I ordered on 8/17, right after they released the spoiler for the tote bag. I emailed them on 9/19 asking which box I will be getting since I am a new subscriber. No response. I emailed again yesterday as a follow up to my original email. Then I messaged them on Facebook and got an instant reply telling me to email them (LOL)! Anyway – I am seeing on FB that many ladies have received their boxes – and I know they were supposed to ship last week – so I logged in to my account to see if I could find anything out. It looks like I have options to customize my box,, and the customizations are, unfortunately, for the clutch and NOT the tote bag. I am therefore assuming that I am getting the welcome box, even though I subscribed a month before the Fall box sold out. Also I think the Fall boxes shipped last week and the welcome boxes ship next week from what I am reading. I am not very happy about it – but maybe someone will swap the tote for the clutch once I receive it (hopefully!). The clutch looks cute, I just never use them. I am happy for CAUSEBOX that they are so successful, but hope they get it together soon in the customer service dept. I paid up front for a whole year so I’m keeping my fingers crossed that it’s “smooth sailing” going forward. 🙂

Can someone tell me what mail carrier Causebox uses to ship the boxes and also anyone on the east coast know around how long it takes to get it delivered once it ships? I’m use to fabfitfun’s slow processing and shipping so I’m not expecting the fall welcome box anytime soon just curious to know which app to check for a shipping label lol

I’m on the east coast too (Maryland). My box is being shipped through the United States Postal Service. My box was mailed from Las Vegas, NV on September 26. My box made it to Annapolis at 6:08 a.m. If I’m lucky, I will get my box tomorrow.

im really not very comfortable with them. I giot my kimono from the summer box 4 days ago. they did eventually answer emails, but it took a week for reply’s. I don;t think they can keep blaming the supplier. It seems to be a theme with them.

I got the summer box, I ended up with the ivory kimono…It was really large and not very flattering. It looked and felt like i was wearing a hospital gown…I will only wear it around the house and when I’m not feeling well lol.

I’m 5’2 and 125lbs and I got the jade one and it fits like a kimono should, nice and airy…great over short or long sleeves. Have you tried wearing a belt with it? This not only gives you some shape but it dresses up the kimono. Of course lots of jewelry goes without saying!

I had an issue with a product in my box and they sent out a replacement ASAP. They always respond to my inquiries within 24 hours. I think you just had a bad experience because I’ve had nothing but good ones!

New customers get the Welcome box, which in my opinion is better than the original Fall but I’m getting both because of my daughter so, we are splitting them up. If you are having issues, contact them, they are very nice. They actually held the Jade kimono, from the summer box, for me bc I’m an annual customer. Good luck!

I might have rather had this box. Especially without the cheeseboard. That addition really rounded it out. It was unique unlike another water bottle. I have so many totes so, would rather have the clutch. And, i’d rather the candle than the face lotion or hair mask. I don’t like that they create a new box with possibly better stuff immediately after their “seasonal box” sells out. I think it’s unfair. I don’t like that FFF does it either. Kinda grimey.

I am really bummed about the cheeseboard too. The substitute doesn’t come close; not even in the same category. This is the 1st time I felt screwed over. I know there was a problem with the product but I highly doubt that ALL were waterlogged. They could have offered the rest as an option for everyone to pick until they sold out then, the rest just getting the bottle. If I hadn’t already been an annual member, I probably would have asked for a refund without the cheeseboard and wooden knife!

Does anyone have a good contact info for Causebox? I’ve emailed them, reached out over social media, messaged them, and NOTHING over the past two weeks!! I could deal with the bait and switch (despite me already having 100 water bottles), but no customer service whatsoever?? That’s a really bad sign!

I think that’s why people are saying it’s not really a “bait and switch” since Causebox just discovered the issue when getting boxes ready to send out. And then they updated everyone on the change once they secured the replacement product. It’s not like they’ve known about it for months and still advertised a product they knew they weren’t going to supply at the time.

WSeptember 21, 2018 at 10:55 am

I personally find it very hard to believe that the day before they ship, they realized the cheese boards were damaged. How many boxes are we talking about? They had cannot have the whole shipment damaged. And if it is water damaged as they said, there should be some indication on the box. I also find it very hard to believe that they secured S’well so fast. Anyhow, they eventually have to stop blaming the vendor. Maybe they need to move their deadlines up further to ensure there are no more delays.

JamieSeptember 15, 2018 at 8:35 pm

I had an issue with them when I paid via paypal. It took the funds but didnt show that I had an active subscription. I emailed multiple times over a week with no response. Unfortuantly i had to make a claim with paypal and then the founder finally emailed me back an hour later and fixed my account showing I had an active sub. Frustrating.

In that case, it’s hardly fair that an annual subscriber can’t buy the “Welcome Box” since it’s only for NEW subscribers. Yet new subscribers got the original Fall box that other quarterly subscribers missed out on. So, the Fall box sells out and they make a 2nd box just for new subscribers?

Yes, but still the made in China eye shadow ! I would love the clutch, I do not use vegan totes because I carry heavy stuff. 2 pound day designer, glass water bottle, iPad, kindle, notebook, vegan just do not hold up the weight. Ugh, and I am an annual subscriber too.

I don’t think it’s right they are showing favoritism towards new members by giving them a better box than the current subscribers. That’s not fair, and they even three in a coupon code for a free item??? Where the hell was my welcome box a year ago?? Not cool….

I don’t know. I really loved the tote, which is why I bought the fall box, so I still think that one is better. But I’m loving this clutch too. The earrings, nail polish, and candle are all nice too. Given that the box costs less than just the clutch, I’m tempted to jump on this one as well.