iLEARN is an ATO (Accredited Training Organization) of APMG and PEOPLECERT for the ITIL® courses.

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Foundation course introduces the glossary and content of the ITIL framework, in particular the approach to the Service Lifecycle and the processes involved in this. The course also prepares the participants for the ITIL Foundation certificate in IT Service Management exam.

ITIL Foundation online course details

39 lessons

10 hours of video

21 hours to complete the course

Online course format and characteristics

Access 24/7

Access to the e-learning system, help included, and to all the material (videos, documents) in French

Videos for all the lessons recorded by accredited teachers

Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format

Individual price

Access duration of the course

Demo

Language

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

Service Management practice (understanding)

Service Lifecycle (understanding)

Key principles and model (understanding)

Selected roles (knowledge)

Selected functions (knowledge)

Technologies and architecture (knowledge)

ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

To view the detailed course programme for ITIL Foundation please download this pdf