Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

It’s not the work that’s so hard - it’s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There’s no escaping problematic personalities. And there’s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.

Beating the Workplace Bully: A Tactical Guide to Taking Charge

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.

The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life - Completely Revised and Updated Edition

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.

Dealing with People You Can't Stand: How to Bring Out The Best in People at Their Worst

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals.

Assertiveness: How to Stand Up for Yourself and Still Win the Respect of Others

This book shows you how to be a more confident, assertive individual. It teaches you the necessary skills to be decisive and in control of your life. With the information in this guide, you will learn to improve your relationships, move your career forward, and earn the respect of your friends, family, spouse, co-workers, and even your boss.

Conversation Tactics, Book 3 focuses on the subtle and nuanced tactics that will allow you to command any social situation. I'll shine a light onto the secrets of those that can own a room, always have a witty reply, and are never caught without just the right thing to say. I want this book to arm you with definitive tactics, maneuvers, and replies to whatever comes your way in a conversation.

The Assertiveness Guide for Women: How to Communicate Your Needs, Set Healthy Boundaries, and Transform Your Relationships

Isn't it time you took a stand? Many women struggle with assertiveness, but if you're prone to anxiety and avoidance, it is especially difficult. Grounded in attachment theory, this essential guide will help you identify your thoughts and feelings, balance your emotions, communicate your needs, and set healthy boundaries to improve your life.

Mean Girls at Work: How to Stay Professional When Things Get Personal

This book is also for women who engage in mean behavior - but don't know it. After all, who hasn't gossiped about a female coworker? Who hasn't rolled her eyes in the presence of a woman she doesn't like? Who hasn't scanned another woman head to toe - which is just a nonverbal way of saying, "You've just been judged?" The authors provide invaluable advice to the more subtle ways of being mean - even if they're not intended.

Rising Above a Toxic Workplace: Taking Care of Yourself in an Unhealthy Environment

In Rising Above a Toxic Workplace, you'll learn how to endure, cope, or quit if necessary. Drawing from authentic - sometimes horrific - real-life stories, authors Gary Chapman, Paul White, and Harold Myra blend their expertise to give you practical guidance, empowering insight, and realistic hope. You'll discover: how workplaces can become unhealthy and how to avoid getting wounded; what drives toxic leaders and why they are so damaging to those around them.

Working for You Isn't Working for Me: The Ultimate Guide to Managing Your Boss

In their best-seller Working with You Is Killing Me, Katherine Crowley and Kathi Elster taught readers how to free themselves from emotional traps created by difficult colleagues. Now they apply their research and insights to the challenges of "toxic bosses." Sooner or later, we all work for someone we can't stand. When that happens, some people quit, some suffer in silence, and others cope by sulking, obsessing, avoiding, or retaliating.

Conversation Tactics: Strategies to Charm, Befriend, and Defend

Do you want to become more charming and likable - instantly? Or just make sure you can defend yourself verbally, and not be a doormat? Do you lose arguments, find yourself speechless, or get taken advantage of by others? Or do you just want to build meaningful connections and friendships quickly? Sounds like you need to learn as many conversation tactics as possible! In this book you'll learn 18 powerful techniques that can be used for everything under the sun.

How to Have That Difficult Conversation: Gaining the Skills for Honest and Meaningful Communication

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their best-selling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships.

Who's Pulling Your Strings?: How to Break the Cycle of Manipulation and Regain Control of Your Life

Millions of people, both men and women, can become involved in relationships with manipulators, people who control through emotional manipulation, insults, and mind games. These "toxic" relationships erode self-esteem and make life miserable for the victim.

HBR Guide to Office Politics

Every organization has its share of political drama: Personalities clash. Agendas compete. Turf wars erupt. But you need to work productively with your colleagues - even difficult ones - for the good of your organization and your career. How can you do that without compromising your personal values? By acknowledging that power dynamics and unwritten rules exist - and navigating them constructively.

Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.

How to Deal with Difficult People: Smart Tactics for Overcoming the Problem People in Your Life

Don't let problem people get to you! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

The Bully Exposed: Dealing with Bullies at Work

The Bully Exposed is a complete guide to dealing with bullies in the workplace. Filled with facts about bullying and offering doable solutions for every personality, it educates us on the psychology of bullies.

Publisher's Summary

Here is the workplace guide to putting "I wish I'd said" moments in the past.

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker - or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say - and how to say it better - next time.

In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success - or failure - at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks".

Comebacks at Work provides a game plan for doing so and explains:

Why some comebacks work, while others fall flat

Why our mind goes blank when we are confronted, and how to overcome that response

How to determine which comebacks work, and when to use them

Every conversation is different, and while many situations are common, one set of comebacks isn't enough. Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Work will prepare you for any difficult conversation that comes your way.

Stories of challenging situations come to life with a variety of solutions, matched with practical tools that arm the listener. The "Comebacks" title caused met to hesitate since it conjured up images of the perfect zinger. I was looking for exactly what I got, seven hours of personal counseling on communicating more effectively despite the challenges presented.

While comebacks seemed a bit misleading initially, the book is true to its namesake by providing memorable "zingers" along with keys to analyze a comment that often paralyzes us or triggers self destructive responses. Intent and intensity of the confrontation allows you to focus on appropriate comeback decisions that not only serve to defend, they actually can garner respect and promote your image. Susan Ericksen's narration convinced me to purchase, and I am very grateful for this amazing personal growth opportunity. Very engaging narration made the learning even more enjoyable. I highly recommend.

Yes! This book gave great REALISTIC examples of EVERYDAY confrontational situations. The examples and reasoning to utilize a specific response was broken down and analyzed for you and helped you to learn to do it yourself! It is the perfect book to not only learn how to handle these type situations but ideal as a refresher tool. Great Book!!!

The book flowed smoothly from one enlightening point to the next, balancing theoretical information with practical things to say when put on the spot. A substantive treatise, the authors go beyond the mere listing of clever things to say to a more probing exploration of human psychology to make sure users of comebacks consider many factors before responding -- thus facilitating temperance and good judgment at all times. I enjoyed this book and plan to listen to it again soon.