Overview

Diagnostic Strategies is a research, advisory and consulting firm focusing on service lifecycle (SLM) practices and technologies. Diagnostic Strategies works with Fortune 1000 companies on service business process and strategy development and implementing advanced solutions that include self-service systems, remote diagnostics and prognostics in their service operations.Please Login

Articles

Joe Barkai examines the impact of self-service technologies from a contact center perspective including the use of the web as a self-service medium, capacity levels, and call distribution. April 14, 2004 5:00 AM