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Maybe you will have the opportunity for an other visit in Karlsruhe to explore the city a bit more. See you soon!\n\nSincerely,\nAxel Hoffmann / Direktor","title":"Owner Response"},"partner_crawlable":false,"published_date":"2018-01-10T20:30:22-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We wasnt really in the city long enough to explore the fine features of the city. It was merely a stopover on the route back from Baden Baden. A real shame in fact. It looked a pretty fine city as with many other German ones I have visited. Only ate out at the delicious Italian restaurant by novotel ","title":"Lovely stay","travel_date":"2017-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r553075348-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review553075348","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/04/4a/2a/3d/ian-c.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/04/4a/2a/3d/ian-c.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"Ian C"}},{"helpful_votes":"0","id":"537437588","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"539036635","lang":"en","published_date":"2017-11-07T01:01:22-0500","text":"We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. Thank you for your honest recommendation. We are looking forward to welcoming you again.\n\nSincerely,\nAxel Hoffmann / General Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-10-31T08:53:53-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Karlsruhe is relatively a small city in my impression. I was surprise that Karlsruhe has such a new, modern hotel with such large scale. It is located near to the largest shopping mall in Karlsruhe. You can get your meal and everything nearby. Soft and comfortable beddings too. ","title":"New and modern","travel_date":"2017-10","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r537437588-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review537437588","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/80/avatar001.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/80/avatar001.jpg"}},"user_location":{"id":"294217","name":"Hong Kong, China"},"username":"Sakurako517"}},{"helpful_votes":"0","id":"525785955","lang":"en","location_id":"233951","mcid":"18588","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"527812697","lang":"en","published_date":"2017-09-27T06:35:05-0400","text":"Thank you so much for the amazing review and so many positive remarks. We are glad that you enjoyed your visit in Karlsruhe and in our hotel. My team and I look forward to welcoming you again soon.\n\nSincerely,\nAxel Hoffmann / General Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-09-19T09:57:00-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Stayed for 6 nights. Very good hotel, clean, great service. The buffet breakfast was extensive. Rooms are spacious and well appointed.\nOnly thing I would suggest is to have the ironing board in the room (and not have to go downstairs). Not sure if it is a European thing but having the ironing in the room would be convenient.","title":"Very nice business hotel.","travel_date":"2017-09","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r525785955-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review525785955","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/84/avatar005.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/84/avatar005.jpg"}},"user_location":{"id":null,"name":"Los Angeles"},"username":"faroh"}},{"helpful_votes":"0","id":"495357297","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, Manager at Novotel Karlsruhe, responded to this review","id":"499311077","lang":"en","published_date":"2017-07-06T23:36:29-0400","text":"We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. Thank you for your honest recommendation. We are looking forward to welcoming you again.\n\nSincerely, \nAxel Hoffmann / General Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-06-23T05:12:58-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Great business hotel in the heart of Karlsruhe. Very nice hotel personnel, friendly, genuinely helpful and customer oriented. Clean and quiet rooms.\nWill come back and can only recommend.\nJust construction on surrounding streets is a bit annoying - but not the hotel's fault","title":"Great value for money","travel_date":"2017-06","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r495357297-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review495357297","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/85/avatar006.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/85/avatar006.jpg"}},"user_location":{"id":"188057","name":"Geneva, Switzerland"},"username":"Joachim H"}},{"helpful_votes":"0","id":"474077487","lang":"en","location_id":"233951","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2017-04-10T05:39:21-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"I took part of the 150 points. It is worth to discuss to each team members that the trash and empty bottles from minibars will not be taken. Everybody had another explanation. It was not good explaine","title":"150 points reward","travel_date":"2017-04","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r474077487-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review474077487","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/a0/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/a0/avatar.jpg"}},"user_location":{"id":null,"name":"La Louviere, Belgium"},"username":"Garfield40"}},{"helpful_votes":"0","id":"449536357","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"450675257","lang":"en","published_date":"2017-01-09T03:28:51-0500","text":"I greatly appreciate you taking the time to send us your feedback following your stay. I’m glad that you enjoyed your stay in our hotel and I am very happy about your praise. We would very much like to welcome you again.\n\nSincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-01-05T03:09:46-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"When travelling thru Europe we always choose Novotel and this one I think is the best we have stayed at so far. Everyone was very helpful and friendly. The breakfast was excellent. The hotel was very clean and tidy. The location was ideal for us. And we had an excellent nights sleep.","title":"Best Novotel so far.","travel_date":"2016-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r449536357-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review449536357","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/8d/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/8d/avatar.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"Zirmatt"}},{"helpful_votes":"0","id":"442833641","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"444183358","lang":"en","published_date":"2016-12-14T02:13:06-0500","text":"I greatly appreciate you taking the time to send us your feedback following your stay. I’m glad that you enjoyed your stay in our hotel and I am very happy about your praise.\nWe would very much like to welcome you again.\n\nSincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-12-08T03:44:59-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"This is a wonderful hotel which I have used on many occasions - room was spacious, modern and clean. Good choice at breakfast buffet. Check-in and out were very quick. Ideally located for the centre of Karlsruhe. ","title":"Excellent as always","travel_date":"2016-12","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r442833641-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review442833641","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/91/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/91/avatar.jpg"}},"user_location":{"id":"186335","name":"Lincolnshire, United Kingdom"},"username":"Peter D"}},{"helpful_votes":"1","id":"442286146","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"444178059","lang":"en","published_date":"2016-12-14T01:35:26-0500","text":"Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-12-05T18:34:27-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Stayed 4 nights for biz trip. The location is perfect, in city center. I walked from Karlsruhe Hbf (train station) to hotel in 20 minutes. It also took 10-20 minutes to the Marktplatz and Karlsruhe Palace. Room, though is not big, but warm, clean, and still convenient for few days stay.","title":"Great stay","travel_date":"2016-11","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r442286146-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review442286146","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0d/d2/f6/00/raditya-e.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/0d/d2/f6/00/raditya-e.jpg"}},"user_location":{"id":null,"name":"Bekasi, Indonesia"},"username":"Raditya E"}},{"helpful_votes":"0","id":"439774678","lang":"en","location_id":"233951","mcid":"18588","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"440563248","lang":"en","published_date":"2016-11-28T01:34:46-0500","text":"Thanks for your review and the positive comment. I'm very sorry that our pillows did not meet your expectations. We will take care for it.\n\nYours sincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2016-11-24T09:08:24-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The hotel, though surrounded by roadworks for now, is in an ideal location to see the whole of Karlsruhe. A lovely reception, friendly and happy receptionists, and a very comfortable large room. My only gripe were the pillows.... a bag of air pretty much, but only the next morning did i find out you could order other pillow types?! Never-mind, something for the next trip. ","title":"perfectly placed to view a pretty city","travel_date":"2016-11","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r439774678-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review439774678","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/97/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/97/avatar.jpg"}},"user_location":{"id":"188644","name":"Brussels, Belgium"},"username":"ozzy362014"}},{"helpful_votes":"0","id":"428035622","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"434332748","lang":"en","published_date":"2016-11-03T09:31:12-0400","text":"We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. Thank you for your honest recommendation. We are looking forward to welcoming you again.\n\nSincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-10-14T19:56:19-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Wonderful hotel. We had a spacious room and bathroom. Everything was spotlessly clean and the beds were comfortable. Staff were friendly and helpful. We had a lovely dinner on the terrace at the very reasonably priced restaurant. We didn't request the big breakfast as we are not big eaters, but the kind lady at the breakfast bar recommended the great value business breakfast. We're so glad she did, as we had a big traveling day ahead of us. The only reason we did not give 5/5 was that the room air conditioning was not coping well with the hot weather. Fortunately we were able to open the window for fresh night air, so all worked out well. ","title":"Excellent hotel.","travel_date":"2016-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r428035622-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review428035622","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/79/avatar060.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/79/avatar060.jpg"}},"user_location":{"id":"255100","name":"Melbourne, Australia"},"username":"msic25"}},{"helpful_votes":"3","id":"416088212","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"420422378","lang":"de","published_date":"2016-09-20T01:53:35-0400","text":"Liebe Leser,\n\nes ist für mich äußerst bedauerlich, wenn unsere Gäste mit unseren Services nicht zufrieden sind. Auch bei uns bleiben Fehler nicht aus und wir stehen dafür selbstverständlich gerade.\n\nBei dieser Bewertung ist der Hintergrund jedoch ein anderer. Der mündige Gast hat sich bewusst und freiwillig für die öffentliche Garage entschieden, die mit dem Hotel verbunden ist. Die Konditionen für diese öffentliche Tiefgarage sind vor den Einfahrten mehrfach deutlich sichtbar angezeigt und wir ermöglichen den Gästen, die Gebühren beim Check-Out auch bei uns zu begleichen.\n\nDer Gast kündigte meinen Mitarbeiterinnen hoch emotional an, dass wir bei Durchsetzung der Gebühren mit einer sehr negativen Bewertung im Internet zu rechnen haben - das Ergebnis konnten Sie soeben wahrnehmen.\n\nWie diese „Ankündigung“ im juristischen Sinn zu bewerten ist, erklärt sich dem Leser sicherlich von selbst…\n\nHerzliche Grüße\nAxel Hoffmann\nDirektor\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-09-08T05:19:34-0400","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":"Rude reception staff, manager even worse, when asked cleaner for extra pillow for my child, was told speak to reception first. \nA/C was not functional. Had to pay for parking seperately 16€ per night. Definitely would not recommend anyone","title":"worst hotel stay in my last 10 years","travel_date":"2016-09","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r416088212-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review416088212","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/78/avatar059.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/78/avatar059.jpg"}},"user_location":{"id":null,"name":"UK "},"username":"RanaUK2016"}},{"helpful_votes":"0","id":"410487306","lang":"en","location_id":"233951","mcid":"18588","owner_response":null,"partner_crawlable":false,"published_date":"2016-08-25T03:33:29-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We had two interconnecting rooms for our family of four. These were very comfortable and well equipped. The hotel is in a great location for exploring the city centre as it was only a 5-10 min walk away.","title":"Great location and comfortable rooms","travel_date":"2016-08","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r410487306-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review410487306","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0c/af/de/c0/helen1527.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/0c/af/de/c0/helen1527.jpg"}},"user_location":{"id":null,"name":"Bishops Stortford, United Kingdom"},"username":"helen1527"}},{"helpful_votes":"0","id":"386080216","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"386329210","lang":"en","published_date":"2016-06-27T01:11:40-0400","text":"I am very glad about your reapeted visit and thanks for this review. Very nice that you have enjoyed this stay.\n\nBest regards until next time\n\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-06-26T06:21:57-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"I was in this Novotel in 2015 and came back in June 2016 where I found again a nice big room, with a good flat tv set and cleanness level. I reserved an executive room, so I had not only Nespresso coffee machine at disposal but also full access to the minibar, offering some juices and beers and chocolate The hotel has a small but nice bar and also a restaurant, which I did not use during this stay. Very good quality and choice at breakfast. Some magazines are available for free but in German language, all other magazines are at cost, and that is the only small negative point. \nA very good Italian restaurant is situated 100 meters from the hotel. ","title":"Short stay in Karlsruhe","travel_date":"2016-06","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r386080216-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review386080216","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/66/avatar044.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/66/avatar044.jpg"}},"user_location":{"id":null,"name":"Bergamo, Italy"},"username":"rideforfun504"}},{"helpful_votes":"0","id":"372226606","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"373609816","lang":"en","published_date":"2016-05-17T02:01:15-0400","text":"Dear Guests,\nThanks for your review and the positive comment. I'm very sorry about the water temperature and we will check it in the concerning room rapidly.\nWe are looking forward to welcome you again.\nYours sincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-05-11T17:40:44-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"location, outlay,garage, cleanliness, staff are good. we will sure return again. But the hot-cold water needs some correction. If one showers or wash water temperature changes extremely. Kids might get hurt.","title":"will definitely return, but","travel_date":"2016-05","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r372226606-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review372226606","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/9a/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/9a/avatar.jpg"}},"user_location":{"id":"297715","name":"Surabaya, Indonesia"},"username":"HDC-tripadv"}},{"helpful_votes":"0","id":"342303925","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"342541144","lang":"en","published_date":"2016-01-25T02:01:01-0500","text":"Dear Guest,\nMany thanks for your repeated stay in our hotel. We very much appreciate your comments regarding your visit. It is always a pleasure to receive positive feedback.\nOur price are basically at the level of the previous year. However, they vary on a daily basis according to the time of booking and the demand - as you surely know from other suppliers in the travelindustry. The best prices are available on our on website.\nWe are looking forward to welcoming you again.\nSincerely,\n\nAxel Hoffmann\nGeneral Manager\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-01-24T03:07:00-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"The hotel has a friendly and professional staff. The restaurant and breakfast are good. A good location in the city centre and a nice place to stay after a long travel. Prices were 20% up to last year which is pretty significant. ","title":"Nice hotel","travel_date":"2016-01","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r342303925-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review342303925","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/92/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/92/avatar.jpg"}},"user_location":{"id":null,"name":"Schelle, Belgium"},"username":"732snowy"}},{"helpful_votes":"0","id":"335950919","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"337460826","lang":"en","published_date":"2016-01-05T00:41:26-0500","text":"Dear Guest,\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\nSincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2015-12-30T05:13:35-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"From start to finish everything was excellent very clean very efficient \nRoom large and comfortable the hotel is very well located and still remains quiet and calm. Also a nice little bar\nAs good as it gets and we would thoroughly recommend this hotel to everyone\nThank you","title":"Excellent value for money","travel_date":"2015-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r335950919-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review335950919","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/6f/avatar052.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/6f/avatar052.jpg"}},"user_location":{"id":null,"name":""},"username":"Chairmanofthecompany"}},{"helpful_votes":"0","id":"335651996","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"337460537","lang":"en","published_date":"2016-01-05T00:39:52-0500","text":"Dear Guest,\nThanks for your review and the comments. I'm very sorry, that the cleanliness did not meet your expectations and I beg your pardon.\nWe are happy, if we can grant an upgrade for our gold and platinum members. However, please take into account, this depends upon availability on your arrival. If you like to have the guarantee for an executive room, I suggest to book this for the corresponding supplement in advance. We are looking forward to welcoming you again.\nSincerely,\nAxel Hoffmann\nGeneral Manager\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2015-12-29T03:12:34-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"}],"text":"Previous 2 stays were good. This time the room carpet was a bit dirty and the whole room is very dusty. The dust might come from the floor or the bed linens. Basically fibers dust from cloths. Very unpleasant. And the weird thing was as a platinum member I did not get my room upgrade first even though I demanded it months ago during the online booking. And the receptionist told me that the two room grades are the \"same\", how can that be true? Very unprofessional. ","title":"Not so good as before.","travel_date":"2015-12","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r335651996-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review335651996","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/7a/avatar061.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/7a/avatar061.jpg"}},"user_location":{"id":null,"name":"Kaiserslautern, Germany"},"username":"Liu788"}},{"helpful_votes":"0","id":"335204853","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"335876142","lang":"en","published_date":"2015-12-29T22:34:17-0500","text":"Dear Guest, \nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret the road works but unfortunately we don’t have any influence. Thanks as well for your understanding of the lack of hot water according to a short term problem with the district heating. We hope to see you again very soon.\nSincerely,\nAxel Hoffmann\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-12-27T05:05:18-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"This is a high standard hotel. It was just what I needed after a long day at work and 3 hour night drive, half way to complete the rest of my journey. Friendly reception and a great room, real value for money. Can highly recommend. Current road works make the hotel a bit difficult to get to. These road works also have generators which send out a disturbing high pitched frequency. Fortunately my tiredness allowed me to sleep through it but I heard another guest complaining at check out. My room had no hot water, and when I advised this at check out, they offered another room to shower in before I left. A very nice touch and very well diffused situation. Overall I am very satisfied with my stay.","title":"Excellent value for money hotel","travel_date":"2015-12","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r335204853-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review335204853","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/80/avatar001.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/80/avatar001.jpg"}},"user_location":{"id":null,"name":"sarnen"},"username":"mdr747"}},{"helpful_votes":"2","id":"326314392","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"327121422","lang":"en","published_date":"2015-11-16T03:26:07-0500","text":"Dear Guest,\r\nThank you for taking the time to tell us about your stay at the Novotel Karlsruhe City. I am sorry that your experience did not meet your expectations all in all; please allow me to express my sincerest apologies. To be honest, it is the first time, that we are faced with such a dissatisfaction with the size of our duvets. I am very concerned about it and the strong effect of your rating and the overall review. Nevertheless, many thanks, that you consider us as one of the best hotels in Karlsruhe.\r\nSincerely,\r\nAxel Hoffmann\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2015-11-12T09:13:26-0500","rating":2,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s2.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"First off I will start by saying that this is probably the best hotel in Karlsruhe. The decor is modern, rooms are clean and the food and drink are both excellent. But, if you pay extra for an executive queen room you expect one duvet big enough to cover the bed. That is the international standard. This hotel not only set up the bed with two single duvets which even when combined didn't cover the whole bed, they had no full sized duvets at all in the whole hotel! This is very backwards and it's not a good experience if you are not German. Whilst it may be standard practice in Germany (outside the big cities like Berlin, Frankfurt, Munich etc) if the hotel wishes to please international customers from elsewhere in Europe and the world they need to have full sized duvets available. I felt ripped off when they said they couldn't provide a full sized duvet for the bed and had an uncomfortable night every night. If this sort of thing will not bother you then fine but if you are a solo traveler who would mind this don't upgrade to an executive queen as it doesn't feel like you have a queen bed.","title":"Single duvets on a queen size bed","travel_date":"2015-11","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r326314392-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review326314392","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/78/avatar059.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/78/avatar059.jpg"}},"user_location":{"id":null,"name":"Exeter, United Kingdom"},"username":"willb1996"}},{"helpful_votes":"0","id":"310462335","lang":"en","location_id":"233951","mcid":"16976","owner_response":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"310843538","lang":"en","published_date":"2015-09-15T22:54:36-0400","text":"Dear Guests,\r\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \r\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. \r\nI read with pleasure that you will visit us again - We are looking forward to welcome you.\r\nSincerely,\r\nAxel Hoffmann\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-09-15T04:23:41-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"The hotel was very good, clean and tidy. The staff were very helpful. The only criticism is the cost of drinks in the bar. The cost of beer and wine is quite frankly prohibitive. However, I would go to this hotel again.\n \n \n ","title":"Very good stay","travel_date":"2015-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187289-d233951-r310462335-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#review310462335","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/97/avatar023.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/97/avatar023.jpg"}},"user_location":{"id":null,"name":"Bredgar"},"username":"R467RVdavidr"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g187289-d233951-m19949-Reviews-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"}],"trip_types":[{"localized_name":"Business","name":"","value":"400"},{"localized_name":"Couples","name":"","value":"330"},{"localized_name":"Solo travel","name":"","value":"105"},{"localized_name":"Family","name":"","value":"179"},{"localized_name":"Friends getaway","name":"","value":"58"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g187289-d233951-Reviews-m19949-Novotel_Karlsruhe-Karlsruhe_Baden_Wurttemberg.html"},"trustYouReviews":{"averageStars":4.6,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":null,"author":"Buisess T.","lang":"en","created":[2018,2,28],"text":null,"title":"unacceptable long waiting times for check in and check out","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Dieter F.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-02-27"}],"author":"Dieter F.","lang":"en","created":[2018,2,26],"text":"I like the easy booking by phone, the warm welcome and the atmosphere in your hotel. \nThat's the reason why I am always choosing Novotel while staying in KA or surroundings","title":"Perfect as usual","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Dear Alan S.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-02-19"}],"author":"Alan","lang":"en","created":[2018,2,17],"text":null,"title":"very professional","score":90.0,"trip_type":"business"},{"response_list":null,"author":"Mark R.","lang":"en","created":[2018,2,13],"text":"Your services are minimal, staff friendliness, service, attention was average","title":"Nothing special, staff was average","score":60.0,"trip_type":"couple"},{"response_list":[{"text":"Sehr geehrter Herr Rivera-Mirkes,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2018-02-07"}],"author":null,"lang":"en","created":[2018,2,2],"text":"Super!","title":null,"score":100.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2018,2,1],"text":"In generce and clean roomal pretty good. Nis, nice location and friendly staff.\nBut there are 2 things that I really dislike:\n1. The coffee in the morning is horrible (can't drink it, it is like dark water)\n2. The gym is not good. There is a bench missing at the free weights (which would multiply the no. of doable workouts) and the multifunctional fitness device can't be healthy. For some exercises you have to overstretch your muscles and tendons to perform them (e.g. bench press).","title":"Pretty good experience.","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Walter Sabadini,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-02-07"}],"author":null,"lang":"en","created":[2018,2,1],"text":null,"title":"very good, tahnks","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Sehr geehrter Herr Iskorenko,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2018-02-07"}],"author":"Reisende N. K.","lang":"en","created":[2018,1,30],"text":null,"title":"Noname","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Alan Salton,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-01-30"}],"author":"Alan","lang":"en","created":[2018,1,26],"text":null,"title":"very nice staff, rooms are very good","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Svenja C.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-01-26"}],"author":null,"lang":"en","created":[2018,1,25],"text":"Overall, it was pretty good.\n\nIt'd be great to have a bench ("Hantelbank") in the fitness room, new yoga mats and some additional fitness equipment (Bänder für Suspensionstraining o.ä.).\n\nOne thing I didn't like: The position of the TV in the room. It'd be better to have the TV positioned right in fron of the bed and not to the side (on the desk) so that you have to turn your head all the time to watch TV.","title":"Pretty good with some room for improvements","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Fredrika B.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-01-22"}],"author":null,"lang":"en","created":[2018,1,19],"text":null,"title":"Everything was easy and comfortable.","score":100.0,"trip_type":"business"},{"response_list":null,"author":"Dk","lang":"en","created":[2018,1,1],"text":"room nice (suite 507), beds not so comfortable, silberfische in bathroom ..\nbreakfast very good (female staff at breakfast could be a little more friendly, male staff was very kind)\nstaff at check in very kind and professional, parking not cheap though..","title":"very good stay","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Wanderley S.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2018-01-02"}],"author":"Wanderley","lang":"en","created":[2017,12,30],"text":"It was a pleasure to stay the night with the family at Novotel Karlsruhe City Hotel. The room is very comfortable and well equipped. It looks brand new.","title":"Building and room appearance are as new","score":100.0,"trip_type":"family"},{"response_list":null,"author":"Vern","lang":"en","created":[2017,12,16],"text":"Room was very nice. Breakfast was amazing. Excellent variety! My only complaint would be the water in the shower would never stay at the temperature I prefer. It seemed to always go colder and hotter as I was taking the shower. Hope to stay with you again as I will visit my employer in Karlsruhe frequently.","title":"Very nice hotel with wonderful rooms and attentive staff.","score":80.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,12,14],"text":null,"title":"Pleasant stay in Karlsruhe","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Sehr geehrter Herr B.,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2017-12-13"}],"author":null,"lang":"en","created":[2017,12,13],"text":"great service, good and clean rooms","title":"Best Hotel in Karlsruhe","score":90.0,"trip_type":"business"},{"response_list":null,"author":"Yolande","lang":"en","created":[2017,12,5],"text":"I WOULD HAVE APPRECIATED CERAMIC CUPS IN THE ROOM INSTEAD OF PAPER MUGS......","title":null,"score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Klas L.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-12-04"}],"author":"Klas L.","lang":"en","created":[2017,12,4],"text":"A hotel with a good location and rooms with high quality standard and very good breakfast.","title":"Mr","score":90.0,"trip_type":"business"},{"response_list":null,"author":"S.","lang":"en","created":[2017,12,3],"text":"I was really disappointed to notice that in this hotel, no bottle water was offered. When you pay more than 130€ for a night ( without the breakfast), it is honestly unacceptable compared to other hotel chains. \nOn the cherry on the cake was your breakfast fee: 19€....","title":null,"score":40.0,"trip_type":"business"},{"response_list":null,"author":"Ole D.","lang":"en","created":[2017,12,1],"text":"As I stayed several times beforehand in this hotel, I only can recall what I wrote in the previous surveys: everything (room, bar, lobby and dining area) is in an absolute superb shape and there's nothing I can image to be improved. \nThe only thing I missed was high speed internet on the room. I afterwards was told that I could asked for a voucher at the reception. It would be better to automatically give members free vouchers.","title":"There's really almost nothing to improve","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Sofia J.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-12-04"}],"author":"Sofia","lang":"en","created":[2017,12,1],"text":"Comfortable bed, clean and quiet room and very nice breakfast.","title":"Nice and clean!","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Claus K.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-11-28"}],"author":"Claus","lang":"en","created":[2017,11,25],"text":"Perfect","title":"Friendly team","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Julio Espinoza,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-11-28"}],"author":"Julio E.","lang":"en","created":[2017,11,24],"text":"Very clean room, cozy, comfortable bed and pillows, everything was great on the room. Very good breakfast, THANK YOU SO MUCH to have universal adapters available! Lovely people at the front desk awesome customer service.","title":"Excellent! Great service at front desk - Sarima, Congratulations....","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Sehr geehrter Herr Etzien,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2017-11-28"}],"author":null,"lang":"en","created":[2017,11,24],"text":null,"title":"A very nice weekend","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Noel Ballesteros Sanchez,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-11-28"}],"author":"Nbs","lang":"en","created":[2017,11,23],"text":"Satisfied.","title":"Nice Hotel in a good location","score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,11,21],"text":null,"title":"nice to stay","score":70.0,"trip_type":"business"},{"response_list":null,"author":"Peter","lang":"en","created":[2017,11,18],"text":"enjoyed the upgrade as a platinum member to a Jr suite. Although, the heating in sitting area was unperformed.\nOn forgot to deduct my restaurant bill with the value of a drink (via voucher) and the common reduction of 10% for platinum members.\nThe first was corrected bu checking out. the latter not.\nThe elevator for underground parking was out of service, a bit difficult for guaest with luggage...","title":"nice upgrade, although heating in 507 was malfuctioning","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Cava H.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-11-17"}],"author":"Cayh","lang":"en","created":[2017,11,16],"text":"This is my 2nd time staying at this property. I always have a pleasant stay. Front desk employees very helpful and friendly. Clean rooms. Convent to train station and very large mall ( which includes a grocery and several restaurants) Also short walk to St Stephens Catholic church. Recommend 100%!!","title":"Wonderful Hotel","score":100.0,"trip_type":"couple"},{"response_list":null,"author":"Pls D. N. U. F. P.","lang":"en","created":[2017,11,16],"text":"As always, very happy with the friendliness and professionalism of the Novotel Team!","title":null,"score":100.0,"trip_type":"business"},{"response_list":null,"author":"Bill T.","lang":"en","created":[2017,11,7],"text":"Several things went wrong. In my first room, the phone didn't work and the heat was constantly on. After the second night, the heat was too much so I reported it to the front desk. The staff visited the room and were unable to fix so they moved me to another room. The second room also became too hot so I had to move a third time. \n\nIn spite of all that went wrong, I rated my stay as a 9 because every person on your staff was quick to help and, even though I had to order room service in person, the food was great.","title":"I would stay here again.","score":90.0,"trip_type":"business"},{"response_list":null,"author":"Karl M.","lang":"en","created":[2017,11,7],"text":null,"title":"a dream money can buy","score":90.0,"trip_type":"family"},{"response_list":null,"author":"Andrew R. P.","lang":"en","created":[2017,11,5],"text":"I really like this hotel. I stayed here whenever I went to the Todd-AO Festival at Schauburg every year. I haven't come to the festival for a couple of years, but I was in Karlsruhe for something else on this particular weekend so I booked here. I was VERY, VERY DISAPPOINTED about the fact that there are no longer irons and ironing boards in the rooms. This is, for me, a DISASTER. I was told that this was done due to FIRE CODE and that I had to go down to the fitness center to use an iron. There, I found a line of about 6 people waiting for their turn to iron. This doesn't work for me. Nope. Not at all. Civilization is really heading backwards.","title":"This used to be my favorite hotel ...","score":70.0,"trip_type":"friends"},{"response_list":null,"author":"Marc S.","lang":"en","created":[2017,11,2],"text":"The hotel is perfect for a city trip and I can only recommend it.","title":"Satisfied, but issue with room heating","score":80.0,"trip_type":"family"},{"response_list":null,"author":"K.","lang":"en","created":[2017,11,1],"text":null,"title":"good as expected, needs some improvement in the housekeeping. Staff needs to be better supervised for cleaning.","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Sehr geehrter Herr W.,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2017-11-02"}],"author":"Armin","lang":"en","created":[2017,10,30],"text":"Great spacious clean modern room. For ironing there is a room downstairs next to the gym. Very friendly staff. Easy experience with the online quick check-in/-out.","title":null,"score":90.0,"trip_type":"business"},{"response_list":[{"text":"Sehr geehrter Herr B.,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wieder wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWegen der Qualität des W-Lan's sind wir mit dem entsprechenden Dienstleister im Gespräch, um hoffentlich zügig die Abdeckung optimieren zu können.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2017-10-25"}],"author":"J. B.","lang":"en","created":[2017,10,24],"text":"A nice hotel, clean and friendly staff, especially the lobby counter personnel. All in all I am satisfied, biggest problem is WiFi. In some rooms the signal is weak and in general the WiFi performance is low.","title":"Decent hotel in the center of Karlsruhe","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mark Clary Mcmaster,\n\nThank you for taking the time to tell us about your experience at the Novotel Karlsruhe City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nThe mentioned room is a non smoking room. It could just happened, that the guest before did not pay attention about it. Usually we change the room in any case of dissatifaction.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-10-25"}],"author":"Mark M.","lang":"en","created":[2017,10,19],"text":"It was not a non-smoking room. Room smelled very badly. Ruined the experience.","title":"Room smelled of cigarette smoke","score":40.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ajit Pal S.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","created":"2017-10-09"}],"author":"Ajit P. S.","lang":"en","created":[2017,10,9],"text":"It was a nice experience staying in the Novotel Karlsruhe. Staff was really helpful with smiles on their faces.","title":"Recommanded","score":80.0,"trip_type":"business"},{"response_list":null,"author":"Marc E.","lang":"en","created":[2017,10,8],"text":"I have stayed in this hotel often. It has not disappointed once.\n\nIf you ever offer Bratkartoffeln in your breakfast buffet again (I missed them this time), PLEASE do not make them with bacon. Besides destroying the taste, there are some of us who, for health reasons, cannot eat bacon.","title":"No complaints whatsoever.","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Sehr geehrte Frau S.,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","created":"2017-10-09"}],"author":null,"lang":"en","created":[2017,10,7],"text":null,"title":"Alles super!","score":90.0,"trip_type":"family"}],"reviews_distribution":[{"count":2386,"stars":5.0},{"count":1147,"stars":4.0},{"count":112,"stars":3.0},{"count":53,"stars":2.0},{"count":22,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":3720},"reviews":[{"author":"Dieter F.","avatar":null,"date":"26/02/2018","description":"I like the easy booking by phone, the warm welcome and the atmosphere in your hotel. \nThat's the reason why I am always choosing Novotel while staying in KA or surroundings","name":"Perfect as usual","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-27T12:00:00+0000","text":"Dear Dieter F.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,26],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Mark R.","avatar":null,"date":"13/02/2018","description":"Your services are minimal, staff friendliness, service, attention was average","name":"Nothing special, staff was average","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,13],"ratingImageUrl":null,"score":"3.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"02/02/2018","description":"Super!","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-07T12:00:00+0000","text":"Sehr geehrter Herr Rivera-Mirkes,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,2],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"01/02/2018","description":"In generce and clean roomal pretty good. Nis, nice location and friendly staff.\nBut there are 2 things that I really dislike:\n1. The coffee in the morning is horrible (can't drink it, it is like dark water)\n2. The gym is not good. There is a bench missing at the free weights (which would multiply the no. of doable workouts) and the multifunctional fitness device can't be healthy. For some exercises you have to overstretch your muscles and tendons to perform them (e.g. bench press).","name":"Pretty good experience.","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,1],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"25/01/2018","description":"Overall, it was pretty good.\n\nIt'd be great to have a bench ("Hantelbank") in the fitness room, new yoga mats and some additional fitness equipment (Bänder für Suspensionstraining o.ä.).\n\nOne thing I didn't like: The position of the TV in the room. It'd be better to have the TV positioned right in fron of the bed and not to the side (on the desk) so that you have to turn your head all the time to watch TV.","name":"Pretty good with some room for improvements","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-26T12:00:00+0000","text":"Dear Svenja C.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,25],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"Ian C","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/04/4a/2a/3d/ian-c.jpg"},"date":"10/01/2018","description":"We wasnt really in the city long enough to explore the fine features of the city. It was merely a stopover on the route back from Baden Baden. A real shame in fact. It looked a pretty fine city as with many other German ones I have visited. Only ate out at the delicious Italian restaurant by novotel ","name":"Lovely stay","ownerResponse":{"author":"Novotel K, General Manager at Novotel Karlsruhe, responded to this review","id":"555436591","lang":"en","published_date":"2018-01-22T03:18:14-0500","text":"Many thanks for your kind rating. Maybe you will have the opportunity for an other visit in Karlsruhe to explore the city a bit more. See you soon!\n\nSincerely,\nAxel Hoffmann / Direktor","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2018,1,10],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Couples","trust":null},{"author":"Dk","avatar":null,"date":"01/01/2018","description":"room nice (suite 507), beds not so comfortable, silberfische in bathroom ..\nbreakfast very good (female staff at breakfast could be a little more friendly, male staff was very kind)\nstaff at check in very kind and professional, parking not cheap though..","name":"very good stay","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,1],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"Wanderley","avatar":null,"date":"30/12/2017","description":"It was a pleasure to stay the night with the family at Novotel Karlsruhe City Hotel. The room is very comfortable and well equipped. It looks brand new.","name":"Building and room appearance are as new","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-02T12:00:00+0000","text":"Dear Wanderley S.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,30],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Vern","avatar":null,"date":"16/12/2017","description":"Room was very nice. Breakfast was amazing. Excellent variety! My only complaint would be the water in the shower would never stay at the temperature I prefer. It seemed to always go colder and hotter as I was taking the shower. Hope to stay with you again as I will visit my employer in Karlsruhe frequently.","name":"Very nice hotel with wonderful rooms and attentive staff.","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,16],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"13/12/2017","description":"great service, good and clean rooms","name":"Best Hotel in Karlsruhe","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-13T12:00:00+0000","text":"Sehr geehrter Herr B.,\n\nvielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City.\n\nIch freue mich sehr, dass Sie sich wohlgefühlt haben.\nGern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter.\n\nWir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.\n\nHerzliche Grüße\n\nAxel Hoffmann\nDirektor","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,13],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"Yolande","avatar":null,"date":"05/12/2017","description":"I WOULD HAVE APPRECIATED CERAMIC CUPS IN THE ROOM INSTEAD OF PAPER MUGS......","name":null,"ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,5],"ratingImageUrl":null,"score":"4.5","tripType":"single","trust":"trust"},{"author":"Klas L.","avatar":null,"date":"04/12/2017","description":"A hotel with a good location and rooms with high quality standard and very good breakfast.","name":"Mr","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-04T12:00:00+0000","text":"Dear Klas L.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,4],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"S.","avatar":null,"date":"03/12/2017","description":"I was really disappointed to notice that in this hotel, no bottle water was offered. When you pay more than 130€ for a night ( without the breakfast), it is honestly unacceptable compared to other hotel chains. \nOn the cherry on the cake was your breakfast fee: 19€....","name":null,"ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,3],"ratingImageUrl":null,"score":"2.0","tripType":"business","trust":"trust"},{"author":"Ole D.","avatar":null,"date":"01/12/2017","description":"As I stayed several times beforehand in this hotel, I only can recall what I wrote in the previous surveys: everything (room, bar, lobby and dining area) is in an absolute superb shape and there's nothing I can image to be improved. \nThe only thing I missed was high speed internet on the room. I afterwards was told that I could asked for a voucher at the reception. It would be better to automatically give members free vouchers.","name":"There's really almost nothing to improve","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,1],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Sofia","avatar":null,"date":"01/12/2017","description":"Comfortable bed, clean and quiet room and very nice breakfast.","name":"Nice and clean!","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-04T12:00:00+0000","text":"Dear Sofia J.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,1],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Claus","avatar":null,"date":"25/11/2017","description":"Perfect","name":"Friendly team","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-28T12:00:00+0000","text":"Dear Claus K.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,25],"ratingImageUrl":null,"score":"5.0","tripType":"couple","trust":"trust"},{"author":"Julio E.","avatar":null,"date":"24/11/2017","description":"Very clean room, cozy, comfortable bed and pillows, everything was great on the room. Very good breakfast, THANK YOU SO MUCH to have universal adapters available! Lovely people at the front desk awesome customer service.","name":"Excellent! Great service at front desk - Sarima, Congratulations....","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-28T12:00:00+0000","text":"Dear Julio Espinoza,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,24],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Nbs","avatar":null,"date":"23/11/2017","description":"Satisfied.","name":"Nice Hotel in a good location","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-28T12:00:00+0000","text":"Dear Noel Ballesteros Sanchez,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,23],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"Peter","avatar":null,"date":"18/11/2017","description":"enjoyed the upgrade as a platinum member to a Jr suite. Although, the heating in sitting area was unperformed.\nOn forgot to deduct my restaurant bill with the value of a drink (via voucher) and the common reduction of 10% for platinum members.\nThe first was corrected bu checking out. the latter not.\nThe elevator for underground parking was out of service, a bit difficult for guaest with luggage...","name":"nice upgrade, although heating in 507 was malfuctioning","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,18],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"Cayh","avatar":null,"date":"16/11/2017","description":"This is my 2nd time staying at this property. I always have a pleasant stay. Front desk employees very helpful and friendly. Clean rooms. Convent to train station and very large mall ( which includes a grocery and several restaurants) Also short walk to St Stephens Catholic church. Recommend 100%!!","name":"Wonderful Hotel","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-17T12:00:00+0000","text":"Dear Cava H.,\n\nWe very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nAxel Hoffmann\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,16],"ratingImageUrl":null,"score":"5.0","tripType":"couple","trust":"trust"}],"tripAwardYear":"2017","tripLargeImg":"https://www.tripadvisor.com/img/cdsi/img2/awards/CERTIFICATE_OF_EXCELLENCE_2017_en_US_large-19949-5.jpg","tripSmallImg":"https://www.tripadvisor.com/img/cdsi/img2/awards/CERTIFICATE_OF_EXCELLENCE_v2_small-19949-5.jpg"},"nearHotels":[{"description":null,"name":"ibis Karlsruhe 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