Feel free to contact us should you have any privacy-related questions. We promise to reply soon!

1. Why this Privacy Statement?

Every person who visits our Website and/or relies on our services (hereafter the “Data Subject” and “you”) will almost inevitably disclose a certain amount of personal data. The personal data is information which allows KLIUM to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more data and you as a natural person.

We promise to only use and process your personal data in accordance with the GDPR and any replacement legislation, or any similar regulation under any applicable law, and any regulatory requirements or codes of practice governing the use, storage or transmission of personal data. Every reference in this Privacy Statement to the ‘GDPR’ is a reference to the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (General Data Protection Regulation).

Through this Privacy Policy, every Data Subject is informed of the processing activities KLIUM may carry out with his or her personal data. KLIUM reserves the right to modify this Privacy Policy at all times. Every substantial change will be clearly communicated towards the Data Subject. We advise you to consult this document regularly.

2. Who is responsible for the processing of your personal data?

2.1. Controller

KLIUM is responsible for the processing of your personal data and decides alone or in cooperation with others which personal data are being collected as well as the purposes and the technical and organisational means with regard to the processing of those personal data. As a consequence, KLIUM is a data controller within the meaning of the GDPR.

2.2. Processor(s)

KLIUM is free to rely on data processors. A data processor is a natural or legal person who processes personal data upon request and on behalf of the data controller. The data processor is required to ensure the security and confidentiality of the personal data. The data processor shall always act on the instructions of the data controller.

KLIUM relies on the following categories of "processors":

Companies we have engaged for marketing purposes;

Companies we have engaged for communication purposes;

Companies we have engaged for payment purposes.

3. On what legal grounds are my data processed?

In accordance with the GDPR we process personal data on the following legal grounds:

On the basis of the execution of the contract agreed upon with you or the execution of pre-contractual steps taken at your request; or

On the basis of compliance with legal or regulatory provisions with regard to the management of the contractual relationship, invoicing in particular;

On the basis of our legitimate interest in sending information and newsletters to our customers;

On the basis of your consent to send promotional offers (direct marketing).

4. Which personal data are being processed?

KLIUM commits to only collect and process adequate, relevant and limited to what is necessary for the purposes for which they are processed. The following categories of personal data are processed by KLIUM:

This data is collected at the time of your registration on the Website and when you use our services. Other personal data may be collected later, e.g. in the context of our after-sales. This data is necessary for the provision of our services. The amount of personal data collected depends on your use of the Website and the functionalities of our services.

We also use cookies in order to recognise the visitors and users of our Website and to offer them a personalised user experience, to remember technical choices (for example, language choices or a shopping cart), and to detect and correct any errors which might be present on the Website.

For more information concerning the use of cookies, we kindly refer you to our Cookie Statement.

5. For which purposes are your personal data being used?

KLIUM collects your personal data for the sole purpose of offering every Data Subject a safe, optimised and personal user experience of our Website and our services. The collection of personal data becomes more extensive as the Data Subject makes more intensive use of our Website and our services. KLIUM reserves the right to suspend or cancel certain operations if certain personal data is missing, incorrect or incomplete.

The processing of your personal data is essential for the proper functioning of the Website and the provision of the associated services. KLIUM commits to solely process your personal data for the following purposes:

The handling and processing of information requests, product orders and purchases;

The centralised management of customers;

The distribution of information and newsletters that are useful for and necessary to the Data Subject;

The prevention of irregularities and the protection against fraud and criminal behaviours;

The handling of complaints;

Ensuring the proper functioning of our Website; including the use of cookies, local storage information, information about the hardware and software used and login details such as the IP address and telecommunication data;

Personalized marketing and advertising if you have expressly agreed to it. In that case, you are free to withdraw your consent at any time.

When visiting the website of KLIUM, some data are being collected for statistical purposes. Such data is necessary to optimise your user experience. These data are: IP-address, probable location of consultation, hour and day of the consultation and the pages which are being consulted. When you visit the Website, you explicitly agree to this collection of data for statistical purposes.

The Data Subject provides the personal data to KLIUM himself therefore retains a certain degree of control. When certain data is incomplete or apparently incorrect, KLIUM has the right to postpone some expected actions temporarily or permanently.

6. Who receives your personal data?

Your personal data are processed for internal use within KLIUM only. Your personal data will not be sold, passed on or communicated to any third parties, except in case you have given us your explicit prior consent or in case we are bound by a legal obligation.

7. How long do we store your personal data?

Your personal data is stored as long as necessary to achieve the purposes pursued. The personal data will be erased from our database as soon as it is no longer necessary for the purposes pursued or if you validly exercise your right to erasure.

8. What are my rights?

8.1 Guarantee of a legitimate and secure process of your personal data

Your personal data are always processed for the legitimate purposes explained in point 5. They are collected and processed in an appropriate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the intended purposes.

KLIUM has taken sufficient technical and organizational security measures to guarantee the safe processing of personal data. These security measures are proportional to the nature of the personal data and the potential risks.

The risks of accidental or unauthorized destruction, accidental loss, modification of or access to, and any other unauthorized processing are therefore reduced to a minimum. Unfortunately, this does not mean that there is no longer any risk. In the event of a breach in the IT systems, KLIUM will immediately take all possible measures to minimize damage and/or theft.

8.2 Right to access

If you can prove your identity, you have the right to obtain information about the processing of your personal data. Thus, you have the right to know the purposes of the processing, the categories of personal data concerned, the categories of recipients to whom the personal data is transmitted, the criteria used to determine the data retention period, and the rights that you can exercise with regard to your data.

The Data Subject exercises his right via a dated, written request to KLIUM, by mail or by e-mail to info@klium.com. KLIUM undertakes to comply with your request within fifteen (15) working days.

8.3 Right to rectification of your personal data

Inaccurate or incomplete personal data may be corrected. It is your responsibility to make the necessary changes in your "user area", but you can also request us in writing.

You can do this by addressing a dated, written request to KLIUM, by mail or by e-mail to info@klium.com. KLIUM undertakes to comply with your request within fifteen (15) working days by completing, correcting or even removing the personal data in whole or in part. The removal mainly relates to visibility, so it is possible that the deleted personal data will be stored temporarily.

8.4 Right to erasure (or “right to be forgotten”)

You also have the right to obtain the erasure of your personal data under the following assumptions:

Your personal data are no longer necessary for the intended purposes;

You withdraw your consent to the processing and there is no other legal ground for processing;

You have validly exercised your right of opposition;

Your data has been illegally processed;

Your data must be deleted to comply with a legal obligation.

The deletion of data is mainly related to visibility; it is possible that the deleted data are still temporarily stored.

8.5 Right to limitation of processing

In certain cases, you have the right to request the limitation of the processing of your personal data, especially in case of dispute as to the accuracy of the data, if the data are necessary in the context of legal proceedings or the time required to KLIUM to verify that you can validly exercise your right to erasure.

8.6 Right to object

You have the right to object at any time, free of charge and without justification, to the processing of your personal data for direct marketing purposes. KLIUM will stop processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which prevail over your right to object.

The person concerned is also entitled at any time, free of charge and without stating reasons, to obtain the removal of or the prohibition on the use of all personal data relating to him that are incomplete, irrelevant or irrelevant to the purpose of the processing. registration, notification or storage are forbidden or have been retained after the permissible duration.

The person concerned exercises his right via a dated, written request to KLIUM, by mail or by e-mail via info@klium.com. KLIUM undertakes to comply with your request within fifteen (15) working days.

8.7 Right to data portability

You have the right to obtain any personal data which you have provided us in a structured, commonly used and machine readable format. At your request, this data may be transferred to another provider unless it is technically impossible.

8.8 Right to withdraw your consent

You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.

9. How to exercise my rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered mail to KLIUM, Ekkelgaarden 26 B-3500 Hasselt, or by email to dpo-global@klium.com. We will respond as soon as possible, and no later than one (1) month after receipt of the request.

10. Possibility to lodge a complaint

If you are not satisfied with the processing of your personal data by KLIUM, you have the right to lodge a complaint with the competent Data Protection Authority (for Belgium: https://www.privacycommission.be/).

Cookies

A cookie is a small text file that is placed on the hard disk of your computer or mobile device when you visit a website. The cookie is placed on your device by the website itself ("first party cookies") or by partners of the website ("third party cookies"). The cookie identifies your device by a unique identification number when you return to the website and collects information about your browsing behaviour.

There are different types of cookies. We distinguish the following cookies according to their purposes: there are essential or strictly necessary cookies and non-essential cookies (functional, analytical and targeting cookies)

The Belgian Act concerning the Electronic Communication of 13 June 2005 contains some provisions about cookies and the use thereof on websites. The Belgian implementation is deduced of the European e-Privacy Directive, which implies that the cookie usage and the cookie legislation is regulated differently in every European country. KLIUM is a Belgium-based webshop and therefore follows the Belgian and European legislation on cookies.

1. Goals and utilities of cookies

By using the website, the visitor may agree to the use of cookies. Cookies help KLIUM to optimize your visit to the website and to provide you with an optimal user experience. However, you are free to delete or restrict cookies at any time by changing your browser settings (see "Management of cookies").

Disabling cookies can have an impact on the functioning of the website. Some of the site's features may be restricted or inaccessible. If you decide to disable cookies, we cannot guarantee you a smooth and optimal visit to our website.

2. Types of cookies used by Klium

We distinguish the following types of cookies, according to their purposes:

Essential / Strictly necessary cookies:

These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set up in response to your actions, such as setting up your privacy preferences, logging in or filling in forms. They are necessary for a good communication and they facilitate navigating (for example, returning to a previous page, etc.).

Non-essential cookies:

These cookies are not necessary for the website to function, but they do help us to offer an improved and personalized website.

Functional cookies:

These cookies enable the website to offer improved functionality and personalization. They can be set up by us or by external providers whose services we have added to our pages.

Analytical cookies:

With these cookies, we can track visits and traffic so that we can measure and improve the performance of our site. They help us to determine which pages are the most and the least popular and how visitors move through the site.

Targeting / advertising cookies:

These cookies can be set by our advertising partners via our site. They can be used by those companies to create a profile of your interests and show you relevant ads on other sites.

We use two types of cookies, namely our own functional cookies and cookies of carefully selected partners with whom we cooperate and who advertise our services on their website.

First Party Cookies:

Name of the Cookie

Type of Cookie

Retention Period

Goal of the Cookie

Privacy Policy

_ga

HTTP Cookie

2 Years

These statistical cookies help us to understand how you, our visitors, use Klium. We then use this data to improve our website to give our visitors an optimal user experience. We only share anonymous data. We do not transfer any personal data to Google Analytics.

The PHPSESSID cookie is essential for the Klium website to work. This ensures that when you have something in your shopping cart and you go to another page (also within Klium), the same items will remain in your shopping cart. This cookie also ensures that you stay logged in and do not have to log in again each time you visit another Klium page.

With the help of this cookie, we can refer you to the correct Klium website. Belgian and Dutch visitors on Klium.be will receive a message to visit Klium.be or Klium.nl. This cookie only uses your IP address and data is not shared with third parties.

Third party cookies:

Name of the Cookie

Domain

Type of Cookie

Retention Period

Goal of the Cookie

Privacy Policy

AWSALB

zopim.com

HTTP Cookie

6 Days

The ZenDesk and Zopim cookies help our Customer Service team to identify you. If you have already contacted us via chat, we can see your previous chat sessions, even if you are not logged in. This information is important for our Customer Service team to help you as good as possible. Moreover, these cookies ensure that you can continue your chat session while you browse through the different pages of Klium.

The Facebook cookies allow us to measure the effectiveness of our Facebook advertisement campaigns. For example, we can see how much sales a Facebook advertisement generates. This can be shared with third parties in an anonymized form. However, it is impossible to trace this data to your person.

This cookie is used for personal marketing purposes. DoubleClick by Google sends a cookie to the browser when a Klium visitor visits a page that displays DoubleClick ads. However, the page must not contain an ad; the ad tag in the code of the page is sufficient to load the cookie.

Pingdom is our watchdog that warns us when Klium is offline. The Pingdom Realtime User Monitoring (RUM) cookie keeps an eye on the speed of our website and warns us when loading times are increasing. No personal data will be forwarded by these cookies.

Hotjar gives us insight into where our visitors look, click and scroll on our website. The cookie allows Hotjar to follow the same visitor across multiple pages. All data is sent anonymously to Hotjar and cannot be linked to your person.

Carefully read our Privacy Policy for more information concerning the processing of personal data by KLIUM.

Standard cookie package

Choose the standard cookie package if you only want to use the standard functionalities of Klium. If you choose this package, the website will work as expected:

You can log in securely. You will remain loggged in for when you return the next time.

We save the contents of your shopping cart for you.

We use anonymous user data for Google Analytics to improve our website.

Our watchdog checks whether the website is online and running and full speed.

We check if you are visiting the right website. If you would be a Dutch customer on Klium.com, we will refer you to Klium.nl, and vice versa.

Full-Service cookie package

Choose the Full-Service cookie package if you prefer a complete and personal online shopping experience. If you opt for this package, the website will work as expected and we will give you additional support:

You can log in securely. You will remain loggged in for when you return the next time.

We save the contents of your shopping cart for you.

We use anonymous user data for Google Analytics to improve our website.

Our watchdog checks whether the website is online and running and full speed.

We check if you are visiting the right website. If you would be a Dutch customer on Klium.com, we will refer you to Klium.nl, and vice versa.

We use third party cookies to – completely anonymously – monitor whether or not the layout of our website makes sense to you.

You can reach our customer service team on the website via our Klium Chat.

3. Management of cookies

Make sure that cookies are enabled in your web browser. If you want to consult the website of KLIUM, it is recommended you enable cookies. However, you are free to disable cookies in your browser settings if you wish to do so.

To enable or disable cookies, you must change your browser settings (via the "preferences" or "options" tab). The following links will give you more information on how to manage your cookies. You can also consult the "help" tab of your browser.

4. Rights of the visitors

Since cookies may constitute a processing of personal data, you as a data subject have the right to the lawful and secure processing of personal data. More information about the way in which we collect and process your personal data, as well as about your rights, can be found in our Privacy Statement.

5. Contact

Should you still have questions or comments about cookies after reading this Cookie Statement, you can always contact us via info@klium.com.