October 26 - 27, 20129:00 AM - 5:00 PM Outstanding customer service is a tapestry of individual actions that are important in the customerís eyes. Most are relatively easy and simple to master. Combined together, they make the service you provide truly memorable. Delivering World Class Service means creating a positive, memorable experience for every customer. It means meeting expectations and satisfying needs - in such a way that youíre seen as easy to do business with. It means looking for opportunities to wow and delight your customer in unique and unexpected ways. The customer who experiences all that will be your customer again and again.