Frequently Asked Questions

General

Chem-Dry does occasionally offer coupons, specials and promo codes. You can find our current coupons on our Special Offers page. You should also sign up for our e-club to get the latest carpet cleaning coupons and be notified of promotions as they are happening right in your inbox.

All of the ingredients in Chem-Dry’s primary cleaner, The Natural, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, your home and your family. The Natural does not contain any soaps or harsh chemicals.

Carpet Cleaning

Chem-Dry’s cleaning process is better and healthier than other methods for your carpet and upholstery cleaning. Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods such as steam cleaning require. This allows your carpets to dry faster, typically in 1-2 hours rather than 1-2 days, and helps prevent the growth of mold and mildew under your carpet. Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through the power of carbonation—lifts dirt to the surface where it is whisked away. The Natural is non-toxic and ideal for homes with kids and pets, and has received the Green Certification.

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

Pet odors can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever.

Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. At Chem-Dry, we use an all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a Chem-Dry professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 6-12 months. If you have kids, pets or if someone in your home has asthmas or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.

Chem-Dry uses an all-natural, Green-Certified cleaning product called The Natural as our primary cleaner. The Natural, doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Chem-Dry uses up to 80% less water than typical steam cleaning because its carbonated cleaner, The Natural, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be swept away. This low water, low pressure approach is healthier for your carpets, allows your carpets to dry in only 1-2 hours and is also more environmentally friendly.

Yes. Typical steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to rot or grow mold.

We charge by the square foot so the price is determined by the size of the room. One price fits all pricing encourages some cleaning companies to cut corners on large rooms. Charging by the size of the room allows us to devote the amount of time necessary to provide a thorough cleaning regardless of the room size.

Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. So you’re left with wet carpets for 1-2 days, which creates a breeding ground for mold, mildew and bacteria. Plus the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.

Chem-Dry’s process is different. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibers, which is why we only need to use a fraction of the water that typical steam cleaning uses. After the carbonation releases and lifts the dirt, our high powered equipment extracts the dirt and moisture from the carpet.

Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.

Tile & Grout Cleaning

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy.

As with carpet, many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.

Our Professionals Make The Difference!

Our highly trained service professionals use the power of Hot Carbonating Extraction for a deep and healthy clean. You can trust our powerful equipment and proprietary cleaning solutions to offer the cleanest clean, the driest dry, and the safest process available!

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*Based on studies conducted by independent laboratories of Chem-Dry’s HCE (Hot Carbonating Extraction), P.U.R.T. (Pet Urine Removal Treatment), Granite Countertop Renewal, and Tile, Stone & Grout cleaning processes. Allergens tested were dog and cat dander and dust mite allergen. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Pet urine bacteria results based on Chem-Dry’s HCE cleaning process and a sanitizer, combined with P.U.R.T. All bacteria results include use of sanitizer. Figures are an average across multiple tests.