Can not start recording or playback on IE - trial version

Janez

First of all let me explain what I am attempting to do. I downloaded trial version of Telerik Test Studio to run some test on the newest version of your software. My initial setup was Windows 7 64-bit with no updates. After a day an a half of updates (yay Microsoft!) I got to the point where machine was updated and I was ready to install Test Studio. It installed successfully but no tests could be recorded in IE. Firefox worked but IE was a no-go. I spent two days on it - still nothing. Giving up I moved to Windows 8.1 64-bit because I noticed (a lot of bad mood) this page http://docs.telerik.com/teststudio/troubleshooting-guide/recording-problems-tg/unable-to-launch-recorder where it states:

This ensures the 64-bit version of IE is not launched (which Test Studio is not compatible with in Windows 7 or below).

Additionally I re-downloaded the trial installer. I noticed it being 1MB bigger with the same filename that includes version (TestStudio_Ultimate_2015_3_1314_2_Trial). Why are you doing this Telerik? Change the version, make something different don't just patch the file and re-release it. I uninstalled current version and reinstalled it from new installer - still the same problem.

In conclusion: you have broken Trial version I spent 7 days of my trial period on trying to debug YOUR product while bosses are breathing behind me asking for ETA.

Boyan Boev

1. Test Studio is fully compatible with Windows 7. It only cannot launch the 64 bit version of Internet Explorer. Test Studio finds automatically the 32 bits of it and launch it so there is nothing you should modify.

2. We haven't re-released our 1314 version. Probably the first file was somehow corrupted. When we release a new version we always notice this and change the version of the file.

Janez

To explain claim #1: logs show telerik is connecting to 64-bit folder for IE and not the "x86" one. But lets say that is obsolete as Windows 8.1 64-bit exhibit the same behavior.

To the #2 claim I can say I used to install from the first version of the file just fine and no errors were reported during installation. After exhausting all other options I downloaded trial that is mentioned in my first post.

Boyan Boev

If you see in the log: Process launched (ID=10848, Path="C:\Program Files\Internet Explorer\iexplore.exe", Arguments="-nomerge about:blank"). This is normal and Test Studio launches the version of IE which needs.

Janez

If you see in the log: Process launched (ID=10848, Path="C:\Program Files\Internet Explorer\iexplore.exe", Arguments="-nomerge about:blank"). This is normal and Test Studio launches the version of IE which needs.

Are you sure? Program Files (x86) is the folder for 32-bit apps. Just checking.

Have you tried absolutely all options in that article?
If the issue persists it seems that it is something very specific for your machine.

Please try installing Test Studio on another machine.

Everything. Although the different machine part was an instance of virtual machine in ESX with fresh install of Windows without any updates and was updated all the way through before installing Test Studio. I count that as a another machine.

Janez

Nikolay Petrov said:In some scenarios Test Studio relate on external library pack. Unfortunately at this point of the product development those libraries are provided by Team Explorer tool.

Thank you for your explanation Nikolay. (un)Fortunately we moved to different product by now. We lost so many hours over this issue and it is clear your staff did not even try to replicate the issue explained in detail and duplicated by other people. Real shame. Over a year.

Lokesh

I share similar frustration. Having made decision to buy and stuck promoting it to build server, I had to contemplate whether I chose right product. Being closed source solution, I expect support takes this seriously. Whoever makes the decision to go with test studio, should think twice that whether they just want to deploy once on local machine or to have on CI pipelines.

Elena Tsvetkova

Thank you for sharing your opinion with us. We, from Test Studio Team, appreciate our customers' feedback and always try to comply with their expectations and improve the quality of both the product and service we provide!

As far as I am aware there is an ongoing private thread of yours in which you could find further details how to setup the environment you have chosen to work on. In addition I would like to note in relation to the listed issue here that possibly we have identified the cause and the fix will be introduced in our future releases.

Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks or appropriate markings.