Modal Header

Avaya IP Office 412 business phone system

Avaya IP Office 412 business phone system

Avaya IP Office

Description

Avaya IP Office 412 is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on the latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to enterprise operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.

What’s New With This Release

Phase 3 completes the release of Avaya IP Office 3.0 412 and provides key system functionality and a much wider range of supported phones (digital and IP) to provide maximum flexibility and choice for the end user. The introduction of support for a new applications – ContactStore Search & Replay – and enhancements to applications such as Phone Manager, Conferencing Center and SoftConsole provide opportunities for end user productivity improvements.

Business Benefits

Total voice and data communication solution for small and mid-sized businesses. Avaya IP Office 412

Functions as a traditional phone system or an IP Telephony Server. Avaya IP Office 412

Avaya IP Office 412 can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow.

The IP Office platform comprises 4 models: IP Office – Small Office Edition; IP403; IP406; and IP412. The IP403, IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office – Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office – Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100 extensions; the IP406 (V2)supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.

All IP Office models support common software, telephones, and applications.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.

When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with a Cajun® local area network [LAN] switch), and remote locations connected via Frame Relay. Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.

Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited feature transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability.

As a local-area network (LAN) hub, IP Office can connect up to eight PCs to each other and a router with standards-based directory support for easy integration into IT environment. Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks.

The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use.

Note: A data channel is used when a call is made from the IP network to a telephone exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. However two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels.

IP Office System Features

Account Codes

Automatic Call Distribution/ Hunt Groups

Bridged Appearance

Call Appearance

Call Barring

Call Coverage

Caller Display

Dial Emergency

External Control Port

E911

Group Paging

Hold Music

Hot Desking

Incoming Call Route

Intrusion Warning Code

Key & Lamp Operation

Least Cost Routes

Line Appearance

Maximum Call Length

Night Service

Off-Switch Call Inhibit

Outgoing Calls

PIN Restricted Calling

Personal Fax Numbers

Queuing

Short Codes

Speed Dials

Time Profiles

IP Office Extension Features

Absent Text

Call Coverage

Call Forwarding

Call Hold

Call Intrude

Call Park

Call Pickup

Call Steal / Acquire Call

External Control Port

Call Transfer

Call Waiting

Clear Call Waiting

Conference Calls

Dial Ahead

Dial On Pickup

Directory

Distinctive Ringing

Do Not Disturb

Enhanced Intrusion (Whisper Page)

Follow Me

Handset Dial By Name

Hot Transfer

Hold Call Waiting

Login

Meet-Me Conference

Monitor Calls

Ring Back When Free

Relay On/Off/Pulse

Suspend/Resume

Suspend Call Waiting

Toggle Calls

Digitcom Canada sells business phone systems from Avaya and Nortel. We sell the Avaya IP Office and Nortel Norstar, and BCM 50, BCM 200, and BCM 400 from our head office in Toronto, Ontario Canada. Please fell free to contact one of our sales reps. at our Toronto, Canada office at 416-783-7890. We look forward to hearing from you.