"The ticket submission form is simple to use and so easy to manage. We can make
adjustments to the form on the fly. End users are updated on their requests as
we work on them via email with the click of a button. They can also login to
their own help desk page to see their updates if they like."

-Robert Daczewitz, Spearfish School District

"Each time we make a change to a work order that comes in it shoots out an email
through GroupWise and lets the user know where we stand. You wouldn't believe
the feedback we got on that; it's real positive, and everyone likes the fact
that they know what's going on."

-Mike Baione, College of Southern Maryland

"everything HelpDesk has changed our technology department from the bad guys to the guys
the end users love to see coming."

-Dianne Dripps, Pulaski County Schools

"The end user generates profits for our organizations by serving the customer.
In a similar way IT staff members generate profits for our organizations by
serving the end user."

-Phil Karen, Novell Product Manager

"everything HelpDesk is the number one help desk solution on planet
earth."

-Norm O'Neal, Novell User Group of Indiana

"The fact it runs on all our platforms and that it integrates with eDirectory,
ZENworks and GroupWise email and calendar are awesome. Easy to use and very easy
to set up."