Overall Rating:

Review Summary

Our cruise was cut short by a motor failure. The cruis ship made it to one port where we spent two days then were told we were going to set sail. once we pulled out of port it was anounced we were going back to San Juan. The crew kept us in the dark about what the plans were. they let us stay on the ship in San Juan for the length of the cruise but who wants to be stuck on a ship in one port for 5 days. The only compensation was a refund of the cruise price and 25% of our trip cost twards a future purchase. But now that we have tried to rebook cruise price has been raised more than 25%. No offer for airfair credit. Customer service is poor. This is second time on this ship. First time was great. Second time would have been OK if they would have steped up to help the passangers out alittle more.

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