Custommerce Service Excellence Foundation (Custommerce), a non-profit customer service excellence advocacy group, has developed a unique index - CINDEX - which will benchmark customer experience across brands in the country...

How does your brand score on customer satisfaction? Does it delight or disappoint? Custommerce Service Excellence Foundation has developed a tool to measure customer experience levels across brands and categories...

Custommerce Service Excellence Foundation concluded its seventh Annual Convention with a networking dinner which saw many a CXO in attendance. Custommerce, incubated by Servion Global Solutions in year 2003, is a platform that helps companies to operate with a customer centric approach...

When Scott Munro got a marketing call from his telecom company the third day in a row at dinnertime despite his requests not to be disturbed, he told the caller he could take action about it, because weren't there rules against such disturbances?...

Usually, after a draining corporate meeting, officials head to the bar to network and get the scoop of the day. But the seventh edition of the Custommerce National Convention, which ended on Thursday at the Hyatt Regency, saw corporate employees, delegates, and officials from world over, bond over a contest that had them experimenting with food that reflected human emotion...

Soon all service providers across sectors in the country would be benchmarked by customers on outcomes such as satisfaction, loyalty, advocacy, expectation fulfilment, ideal performance and value for money...

Customer care should pervade entire organisations and ideally start from the top was the message that came through at the 'Custommerce' conference held here, which proposed a return to customer-centricity to improve business performances across sectors...

The clear sky, blue sea and serene waves formed the perfect backdrop as the legend walked on the beach. Sitting on a catamaran, he drank in the beauty of Kovalam. It appeared, he was planning a holiday...

The fifth edition of Custommerce, the annual event which discusses challenges facing customer service industry, began at Kovalam on Friday. The speakers stressed that customers need to be valued and reached out to...

Ever thought that the one big chink in the India Inc brand story is the abysmal levels of customer service, irrespective of whether the sector is credit cards, retailing or even service at a restaurant...

The fifth edition of Custommerce, the annual event for enhancing customer interaction, which will begin at Kovalam on Friday, will focus on basic expectations what customers have about organisations...

Ramanujam Sridhar, advertising and branding expert, says that India is a confident name in the ad world, for, it is now confident of its resources. The new young India is ready to take the world on its own terms when it comes to branding...

The Custommerce Panel and Servion Global Solutions, a specialist in the customer Interaction management domain, will organize Cusotmmerce India Chapter 4, a acknowledge-sharing event for customer-centric strategies, in Hyderabad from August 24, 2007...

The Custommerce Panel and Servion Global solutions, a specialist in the customer interaction management domain, announced Cusommerce India Chapter 4 – a knowledge sharing and experiential learning event for customer-centric strategies to be held in Hyderabad on August 24 and 25, 2007...

'ATHIDHIDEVOBHAVA' is the Sanskrit saying which gives a guest the status of a God, and striving to extend this status to a customer is Cusommerce, an initiative which started off as an annual industry event and is now turning into a public interest movement...

The Custornmerce Panel and Servion Global Solutions, a specialist in the Customer Interaction Management domain, announced Custommerce India Chapter 4 – a knowledge sharing and experiential learning event for Customer-Centric strategies, to be held in Hyderabad on August 24 and 25, 2007...

Excellence in customer experience through CIM and a customer centric attitude

The CTO Forum | 28 Feb, 2007

Dr. M.B. Athreya who advices Indian firms and MNCs on vision, strategic planning and human resource development and is widely recognized as one of the founders and pioneers of the Indian management movement speaks...

T.R. Gopalakrishnan recently dropped the nearly Rs. 1,000 worth of stuff he had picked up at a premier health and beauty products outlet in Chennai and walked out because he was picking up chocolates a sales assistant asked him if he would like to try out their latest tummy trimming equipment...