In most cases, files on this web site are provided in an accessible HTML web format (see Accessibility page). This website contains documents in a number of formats. The most common are PDF files, Microsoft (MS) Word, Excel and PowerPoint, and multimedia (e.g. audio) files.

Some content on the Department of Veterans' Affairs (DVA) website is provided in PDF (portable document format). You will need a PDF reader on your system in order to view and print PDF files. A list of free PDF readers is available via the Australian Government Web Guide website.

You can enlarge the size of text on web pages if the text is too small for you to read easily. Follow the steps below for three popular browsers on a Windows system, and Safari on Macintosh and Windows.

The Department of Veterans’ Affairs Secure Mail Facility has been introduced to enable the secure communication of Sensitive information between the Department of Veterans’ Affairs and external parties over the internet.