IMPROVE CUSTOMER ENGAGEMENT

The voice of the customer is becoming increasingly essential to business success. The widespread of smartphone adoption and rise in consumer awareness and willingness to engage indicate market readiness for intelligent applications that empower businesses to realize the full potential of customer engagement, customer satisfaction, and loyalty.

OVERCOME SMS LIMITATIONS

﻿Businesses have relied heavily on SMS for mission critical notifications requiring instant delivery and optional user response such as account activation and transaction confirmation. However, with the many benefits of SMS, come major limitations like message format, length, unreliable delivery reports, and more importantly the need to rely on multiple service providers to ensure acceptable coverage and reach.

﻿How it works

At Cequens we believe in simplicity, utilizing our intuitive design your recipients can be effectively managed at your convenience through various options including manual add, update, and delete in portal, bulk file upload in portal, automatically using any of our APIs.​When bulk campaigns, with optional templates, are sent to respective recipient groups, our smart routing engine kicks in to determine the most cost effective channel to reach your intended recipient, depending on your preferences.