Spam Processing Tool

Pursuant to our Anti-Spam policy, Graspro Digital Networks provides a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all domain names, Customers and Sub-Resellers, who indulge in spamming.

Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints
can be Suspended.

Note

You are required to setup an Abuse E-mail Address and an Abuse Desk Signature for the purpose of sending these e-mails.

Processing Spam Complaints

On this page, you would find a form in which you need to enter the domain name for which you received a complaint and the complainant's e-mail address, in comma separated format.

For example, spammingdomain.com,reporter@domainname.com

Multiple domain names can be listed on separate lines. Thus, if you receive spam complaint for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -

The spamming domain name and the complainant e-mail address combination is unique. Thus, a complainant can complain for a particular domain name only once, while there can be multiple complaints for the same domain name from different complainants (e-mail addresses), and the same complainant can complain for different domain names.

Using this tool, you can process spam complaints for domain names under your direct Customers as well as your entire Sub-Reseller chain.

On submitting the above, you would be shown the following information for each of the submitted domain names:

Total Number of spam complaints received for the domain name

Following details of the Customer:

Customer Name

Total spam complaints for all the domain names registered by this Customer

Total domain names under this Customer, for which spam complaints have been received

Total domain names under this Customer

Following details of the Sub-Reseller:

Sub-Reseller Name

Total spam complaints for all the domain names registered by this Sub-Reseller

Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received

Total (Active + Suspended) domain names under this Sub-Reseller

Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -

Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received) / (Total (Active + Suspended) domain names under the Sub-Reseller) * 100

Registrar of the domain name

Clicking the domain name will bring up its Order Details view in a pop-up window.

From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, a Suspension Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.

You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints received for it. For example, you may Suspend any domain name for which you get more then 5 spam complaints.

Note

Only those domain names can be selected for Suspension which are not already Suspended.

Both Warning Mails and domain name Suspension Mails are fully-branded and sent

from the immediate parent Reseller's Abuse E-mail Address to the Customer Username E-mail Address, and

from the Abuse E-mail Address of the Reseller who processed the spam complaint to the domain name's Registrant, Admin, Billing and Technical Contact E-mail Addresses (if different from Customer Username E-mail Address).

A response is sent to the complainant, from the Abuse E-mail Address of the Reseller who processed the spam complaint.

In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a Cease Account Mail is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances:

Customer - in case the Customer has more than 3 spamming domain names.

Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.