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Dispute Forms

We are happy to help you with the dispute process. To start the dispute process, please complete the Information Dispute Form (please see links below). Please send the completed form and a copy of government issued identification via mail or fax to the contact information listed below. Please remember, to be within the guidelines of the Federal Fair Credit Reporting Act, the dispute process can take up to 30 days to complete. You will receive a resolution letter once the process has been completed.

Request Report

If your background report was requested by one of our clients for pre-employment or tenant screening purposes, you may request a copy of the results. Please complete the form below and provide a copy of government-issued identification. You have the option to mail or fax the request to us.

Identity Theft Related Whitepapers

The Merchants' Identity Theft Advisory Board, which is supported by 100-year old Merchants Information Solutions, was founded in 2009 with a community outreach initiative to support small business ID theft and fraud education and awareness, and child ID theft and Internet safety and security.

During 2012, there were a number of small business research reports and surveys including the March 2012 Verizon Data Breach Investigations Report, June 2012 Shred-it Small Business Survey, and the October 2012 NCSA / Symantec National Small Business Study highlighting how small business ID Theft and Fraud has become an emerging risk management issue.

As a result, the Merchants Advisory Board created the Small Business ID Theft and Fraud Best Practice eBook below offering basic and straightforward recommendations in an easy-to-read format so that small business owners can focus on their business. This eBook concept supports those small businesses that are not very familiar with the emerging risk management issue of Small Business ID Theft and Fraud.

The whitepapers are available in one collective eBook, or as separate, individual documents. All documents are in Adobe® PDF format.

Merchants' Vice President and ID Theft Practice Leader Mark Pribish and Vice President of Operations Jim Collard have created a definitive document with substantial information about identity theft risk reduction and risk mitigation for small businesses.

Their combined document, entitled Small Business ID Theft and Fraud, provides valuable insight into the world of small business identity theft and the real risks every organization faces from today's identity thieves.

Integrity Testing and Behavioral Assessment Whitepapers

Merchants' President and CEO Russ Johnson has written a whitepaper on the importance of implementing integrity testing in your organization to help benefit every organization's search for the best talent.

Download your copy of Why and How to Implement Integrity Testing as an Important Part of Your Talent Management Cycle by clicking the link below. Please save the whitepaper to your local machine for future use.

Merchants' integrity testing and behavioral assessment experts have created a detailed whitepaper showing the true effects of healthcare providers making poor hiring decisions. In addition, a whitepaper dealing with the challenges of screening temporary workers is also available.

Download your copy of the When Healthcare Providers Make Hiring Mistakes, Patients Suffer whitepaper by clicking either of the links below. Please be sure to save a copy of the whitepaper to your local machine.

Annual Employee Screening Whitepapers

Estimates from 2009 show organizations loose 7% of their annual revenue to fraud/theft. In addition, 85% of the worst frauds are committed by insiders on the payroll. Learn how to minimize these effects from James Collins, who has over 20 years of experience overseeing the sales and marketing functions for some of the largest pre-employment screening companies in the world.

Download your copy of the Stop the Insider Threat... Annual Employee Background Checks whitepaper by clicking either of the links below. Please be sure to save a copy of the whitepaper to your local machine.

Data Breach Calculator

In the event of a data breach, the associated costs can quickly become astronomical. Most companies are not prepared to pay the price for employee and customer records being lost, and perhaps used by identity thieves. Use our calculator below to determine how much your company is at risk of spending in the event of a data breach.

Number of EmployeesNumber of CustomersPlease only enter positive numbers.ResetCalculate

Based on your employee information, an identity theft data breach event of current and former employee information could cost your company as much as .

Based on your customer information, an identity theft data breach event of current and former customer information could cost your company as much as .

** - Customer calculations based on the June 2016 Ponemon Cost of a Data Breach Study.

Calculate your turnover costs

Hiring a new employee can be a costly endeavor for any organization. This is especially true if your organization has high turnover. Use the employee turnover cost calculator to quickly determine your turnover rate, the cost of each new hire, and the total cost of employee turnover to your organization.

Number of EmployeesNew Hires AnnuallyAverage Annual Salary of New HirePlease only enter positive numbers.ResetCalculate

Based on your input, your employee turnover rate is: *.

Based on the average employee salary, the cost to replace just one employee, in addition to paying their salary, may cost your company between: and .

Based on the number of employees and your turnover rate, replacing employees annually may cost your company between: and

The IntegrityFirst test is proven to help reduce employee turnover by as much as 30%.** Based on your input, this could save your company between: and

Contact us today to learn how IntegrityFirst can help your organization hire and retain the best employees, thus reducing your employee turnover.

* - Calculations based on 25% - 200% estimated costs of replacing an employee figure used in a compilation of case studies performed in various industries. Results may vary based on your company's industry.