In its 31-year history, home shopping TV channel QVC has always faced the limitations of time -- just 168 hours a week to sell its products. Here's how real-time data feeds have changed the company's marketing efforts.

Field workers often create Excel spreadsheets to track data and run their processes. But what happens when there are dozens of these? Here's how Carlsberg Danmark centralized business process management, created an orderly system with consistent data, and saved hundreds of hours in backoffice time.

IT becomes a key player as businesses move to create a seamless path to purchase with a singular view of their customers across all touchpoints, including in-store, online, mobile, social, call centers, direct mail and more.

In an announcement that could have far-ranging implications for websites of all sizes, Google said that it would place even more emphasis on mobile search, especially in the ways the company's algorithm ranks sites.

A recent report from Strategy Analytics finds that Android has reached a record 88% marketshare during the third quarter of 2016. At the same time, Apple's iOS lost some ground, and other mobile operating systems have all but disappeared.

Amazon Web Services (AWS) dominates the worldwide public IaaS market, is in tight competition in the PaaS market. But it's an also-ran when it comes to the managed private cloud category, according to a report from Synergy Research Group.

Investments in predictive analytics, dashboards, and KPIs are coming to CRM lead management offerings, according to Gartner's most recent Magic Quadrant report for the category. The finding is reflective of an increasing number of IT organizations aiming to deliver more and better intelligence for sales and marketing users.

As more and more companies delve into mobile e-commerce, the amount of data generated is putting new challenges for developers and IT departments. But analytics, IoT, and other tools have help make sense of that data, according a report from Frost & Sullivan.

Bank of America Merrill Lynch is in the midst of sweeping digital transformation involving all aspects of its customer-facing operations. InformationWeek spoke with several of the company's technology executives to find out where IT fits in its evolving technology roadmap.

In an Oct. 14 statement, Samsung estimated that the recall of its Galaxy Note smartphone will cost the company as much as $3 billion over the next several quarters. So far, Samsung has received 96 reports of overheating and fire associated with device.

A day after Samsung told partners and carriers to stop selling its flagship Galaxy Note 7, the company released a statement that it would end production all together. It's a huge blow for the South Korean tech giant as the holiday shopping season approaches.

According to reports from South Korea, Samsung is stopping production of its Galaxy Note 7 smartphone following more reports of the devices catching fire. Also, T-Mobile, Verizon Wireless, and AT&T have stopped selling the phones, as well as replacements. UPDATE: Late on Oct. 10, Samsung released its own statement.

State CIOs are not immune to the enterprise transformation issues that are hitting IT organizations everywhere. Here's a look inside the trends at the state government level, from the annual NASCIO State CIO Survey for 2016.

BlackBerry, which dominated the mobile market during the dawn of the smartphone era, is no longer making hardware. Instead, it will focus on software, management, and security, which moves the company deeper into the enterprise.

Despite security and cost concerns, businesses and their IT teams are moving forward on practical deployments of internet of things technologies, according to a survey from IDC. The report reinforces other recent findings about IoT and what IT needs to know.

The smartphone market is expected to hit a big slowdown this year, with shipments growing by less than 2% -- a dramatic decline from 2015, according to new numbers from IDC. For IT departments managing fleets of mobile devices, the focus will likely be on only two operating systems: Android and iOS.

Having grown up amid crises and technologically accelerated change, the second-wave of Millennials -- or Gen Z -- that's entering the workforce has different expectations and needs than people who came before them. Here are some tips on how IT managers can support and direct this new generation of workers.

The Wireless Broadband Alliance's City WiFi Roaming project aims to provide public WiFi users in cities around the globe with the ability to roam between different public wireless networks. Some of the host cities that are part of this public, private partnership include New York, San Francisco, and San Jose.

A new report finds that Google Fiber is being hampered by a slow and costly rollout of its physical high-speed internet service. To overcome delays and cost overruns, the company is reportedly looking at wireless alternatives.

Apple CEO Tim Cook leans on the Founding Fathers to suggest the company did the right thing when asked by the FBI to unlock a terrorist's iPhone. It's an issue that affects IT professionals who need to protect company data, as well as consumers and their personal information.

Marking the five-year point as the head of Apple, CEO Tim Cook spoke to the Washington Post about tax policy, the future of smartphones, and how the company plans to integrate artificial intelligence with its future projects.

This week, a US appeals court ruled the FCC overstepped its bounds by trying to override state laws that prevent the creation of municipal broadband services. The FCC claimed these new services would provide jobs, as well as better service for businesses and individuals.

Turi, the Seattle-based startup company, is Apple's latest purchase in a string of acquisitions aimed at bolstering its machine learning and artificial intelligence capabilities. These two technologies are changing how CIOs and administrators view new IT investments in the enterprise.

Salesforce plans to buy Quip, a startup focused on mobile document management. The deal puts Salesforce in a position to better compete with productivity platforms Google Drive and Microsoft Office 365.

Zoho is increasing the functions available in its CRM suite in an effort to be the all-in-one "operating system for business" that pulls together social media, user feedback, support ticket tracking, and other customer-based actions.

To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.

Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.

Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.