Sorry to say this mogui but this last post cracked me up, I was laughing like crazy. You have a nice way of setting up 'the abscense of relations' between a computer and a human being. In French we call it "Un dialogue de sourds" roughly translated to 'a dialog of deafs' (like one at each end of a phone line)

I hope you won't get the 'run around' for too long yet and that the problem will be resolved.