I had my first cup of Starbucks coffee at the original Starbucks soon after it went public and really liked the rich deep taste. As soon as it went public I purchased shares in the company knowing nothing about Howard Schultz. He had led the company to success bigger than anyone expected. I wish he would keep politics out of the discussion but will never sell my stock. Many in my family now own the stock also.

I have seen on the news that Starbucks are handing out flyers to try and show how racist Caucasian people are. I wanted to bring something to your attention. I live in Pittsburgh Pennsylvania. Starbucks has many stores in downtown Pittsburgh. Starbucks also has many stores were I live in the suburbs, Ross Township PA. However in between is a big town called north side. There is not one Starbucks located there. after checking Starbucks locations. I have discovered Starbucks do not open there stores in predominantly African American neighborhoods. Why is that. Is it because people at Starbucks think black people are too poor to buy their overpriced coffee. Or is it because Starbucks thinks if they open a store in a predominantly black neighborhood they will be robbed. You people at Starbucks are all a bunch of hypocrites. Stop giving us all your bullshit about race until you back it up by your actions and start opening some of your stores in predominately black neighborhoods. You don’t give a damn about African-Americans. You only care about prophet. I am going to inform Fox news about the fact that you refuse to open any of your stores in African-American neighborhoods. I hope they bring that issue to light show the general public can see what A bunch of hypocrites in people truly are. Until you stop your racist actions you need to shut the hell up about race. One more thing You’re coffee sucks *ss.

Don’t be foolish people. It’s not about Starbuck’s employees having a conversation with Starbuck’s customers. It’s about Starbucks’ customers having a conversation with Starbuck’s customers and their friends and their family and co-workers and cohorts. Welcome to the new racism………”Brotherhood”. We don’t need laws to govern how we interact with others, we just need to interact with others, honestly, without bias. It doesn’t matter what we look like on the outside, it’s about who we are on the inside. We are human beings and every one of us is unique. Every one of us.

Mr. Don Parker,
I assume you show Honolulu as being a resident thereof. I further assume being in Hono that you are of an open mind and tolerant of other ways since HI is a very liberal state. Being born and raised on O’ahu but also being haole I know that culture. To be clear, I love the Hawaiian culture and am FOR sovereignty.
In the past we told jokes about Poles, we laughed at wops and dikes, we were scornful of slopes, and they of us. Niggers were fair game in joke telling. But one thing haole could never do in HI was call someone a kanack. Now-a-days I see bruddahs calling each other kanacks. I guess that is like black rappers calling each other niggers but woe to the white guy if he uses the same word.

Now long in the tooth I will get to my point. Any true conversation about race will not take place unless and until words are not banned either by segment of society or by society as a whole. Supposedly we are all proud of our heritage – I am and so is every person I know of whatever ethnicity there are – yet there is this not so subtle unwritten cultural code that a passive voice shall always be used when speaking of ethnicities or cultures not of your own. My opinion is that code is wrought mostly by doctrine of PC which is promulgated by govt.

Is it that the individual cannot be trusted, that we must be ‘guided’ by govt who proclaim themselves as nannies? I think you have addressed this and I agree with you, “We don’t need laws to govern how we interact…”. The same can be applied to corporations. Has Starbucks devised their plan to insert themselves into such discussion in lieu of the people? Does Starbucks view whatever discussion among the people as unsatisfactory therefore see to instigate a deeper, broader discussion? An honest question is perhaps Starbucks will gain more traction BECAUSE they are a corp whereas the people have had false starts because individuals, one on one, will not listen to one another. Yet now we all are united in our scorn for Starbucks. Perhaps rightly so because who do they think they are; it bristles the individualism in each of us for a body – whether govt or a corp – to dictate what the discussion shall be and how it should proceed. For where ever govt or corp is looked upon as arbiters of what is right and just, the same shall not be achieved.

For the sake of openness, I am 56 yrs old, 3rd gen. in USA, of Swedish/Lithuania heritage. To all, I say go ahead, I can take it, wait, I have taken it. I have been labeled all kinds of things. So have the niggs, spicks, et al whom I count as my good friends. Not every thing is a hanging offense though the govt would have you believe it.

THAT is my point. FORGET govt or corp as nanny. Speak out as you will, but o speak out. Do NOT let others – especially govt or corp – dictate or limit or restrict your speech. And grow some thicker skin. As govt has been allowed (yes, allowed by the people) to invade society, the people become less individuals and more wards of the state. The irony is that govt, and here a corp, is beseeching us to act like individuals yet under the terms and conditions which they bring before us. Screw that compadre.

Something else. I do not recall in those days where everyone was fair game that there was bloodshed and mayhem. At least nothing equal to what we see today.

And I see my previous comment is still awaiting moderation. Let’s see #racetogether really abides by its publicly proclaimed ethics. Dollars to donuts they will delete at least some parts of my comment.

with Star Bucks coffee taste really good with a hint of mint in it because I tasted the star Bucks coffee and it tastes really good because if starbucks coffee was here in Fortuna I(WENDY SELLS)would drink the starbucks coffee because I love the starbucks coffee very much and at the same time I would also buy the starbucks coffee and drink it because I love the companys coffee very much and with Starbucks coffee is just so very good people and you should wake up and smell the coffee for a change people because Starbucks coffee is just so very good to drink to warm your souls up when the weather is so very cold so I was you I would give Starbucks coffee some ideas to improve there coffee and add some mint to it from Wendy sells

I now plan to boycott Starbucks and ask everyone I know to boycott them as well after reading the Starbucks CEO does not support Israel, but Starbucks is proud of it’s 600 hundred locations in the Middle East and Africa. I will NEVER buy another Starbucks Coffee – ever if that’s the case.

Re: race discussions. Just make coffee. Shut up about politics. I and my associates will now boycott your company…….at last count 47 customers. Obligating your staff to engage in political discussion is disgusting. The only staff role should be accomodating customer needs and providing efficient service. Period. Apparently youve gotten too big for your britches, Schultz. Nationwide boycotting will chop you down a few pegs.

Whoa back pard. Consider that there is reason for them to initiate this. Sure, it could be simple pandering to raise value in social consciousness. Afterall, you can believe they’ve done their homework with respect to the demographic of their customers. Or, you could say that they simply want to give back to the community. Or, you could say that they hold the perception that whatever discussion has taken place gotten of the people is unsatisfactory therefore they stepped in to step it up a notch.

But to me, and perhaps you, and perhaps millions of others, including their ‘loyal’ customers, the question is not the motivation of Starbucks but how dare them to preclude that they are anything of the rightful heir to bring such discussion – or any discussion – to a national audience. It smacks entirely of elitism at best. At worst it is as taking marching orders from that asswipe at the DOJ who utters derisive comments about the people. Schultz, et al are not beholden to the people nor they to him no matter how manifold his protestations.

If I were him, and I truly wanted to initiate a national dialog, I would use my means without attaching the name brand.

So, Fay, while personally I agree with you I also ask that you consider all sides. Your comment di not imply that you had.
(A side note: over the years there have been many friends who have said I would make a fine prosecuting lawyer. I argue that I would not for the simple reason that I at once can argue both sides equally well. Can you imagine the courtroom chaos that would yield? )

Howard Schultz is to be commended for his leadership. Black African Americans must also step up. A conversation about race is a start, but racist policies helped create and maintain Black African Americans in our current conditions and those must also be addressed along with a conversation about race. My startup corporation is called The Quiet Resolution, Inc.(TQR, Inc.) and I would like to partner with Mr. Schultz and others like him to implement a serious social, political, economic, legal and educational plan to help Black African Americans do for self, that which others are unwilling to do for us. If Mr. Schultz is serious, and I believe him to be, he should contact me Charles E. Campbell to discuss how he can help me launch TQR, Inc.

When I heard today that Starbucks had written “RaceTogether” on the outside of their cup, I immediately went to their website and put in my application for employment. I believe that there is a huge difference between diversity and racism. Racism is destroying our world, diversity can bring it together. It is time to start the dialog whenever and wherever we can and it begins with one conversation at a time. Until we learn to accept one another for who were are and not what we look like, the world will never change. Please do not let the negative comments weaken your resolve Starbucks. Where else better to begin the conversation that no one wants to hear, than over a cup of coffee. I believe we can make a difference in the world by understanding what we have in common, it’s not about our differences.

Stupid coffee seller has to get involved with racially charged statements. You can hurt this man by going elsewhere for their caffeine jolt. Blacks weren’t kidding when they said we shall overcome. If you dumb ass crackers don’t wake up that’s exactly whatWill happen. These people have taken over everything.

To whom it may concern. It was on February 10th, 2015 at 4:15pm, I purchased Cup Of Tea at the store the one in Washington DC(3107 14th St NW, Washington, DC). I paid for the Tea with my Starbucks Account from using my IPhone 6 Plus phone. After I paid for the Tea, I picked up the Tea from the Registerar counter and left my phone on the counter. There was no other customer behind me. Then, I went out from the store and got in my car in front of the store. When I got in my car, I remembered I forgot my phone and went back to the store in 3 minutes. When I asked the employees, they said they didn’t see it. Then after 2 hours, I tracked the phone with Apple find my I phone, after 2 hours (at 6:15) the tracking shows the phone was at the store. I asked them again at 6:10 Pm they said they didn’t see it. I have the scanned picture one for the receipt and one for the tracking. So, how can you trust the store if they didn’t return your item that you forget in the store? How do you trust the store to go with families and friends to spend time at the store if you don’t have trust for them?

My husband and I went to Starbucks in Livingston California this morning. The coffe was great tasting like always, but when I saw the sleeve it had writing . It had profanity! I called the store directly but there was on answer.I will be mailing this to you. This is so unprofessional and we were offended by it even though it was not directed to us .

I am 60+ yr old small woman with cast on right hand. Took the nutmeg to the pick up counter for assistance before lid was put on, instead lid already on, was told by Pelena “do that over there at the condiment counter, that’s what it’s there for”, then ignored. I took a little bit of time to pick up my drink as not that easy with left hand and was told to again to move and this time that the pick up counter was unstable which was why one should use the condiment counter. I understand that’s the best place to add things to ones drink, however it wasn’t busy and I needed assistance. That didn’t happen and when I was then told that the pick up counter was unstable, I wonder why do they serve the drinks from there. No one really seems to care. Customer service will send are gift card which basically means you have to go back to the store to use, however no one has addressed the issue which is rude service (and an apparently unstable serving counter). There is much competition on this little island for small local coffee shops, which I will in future patronize and support the local community which actually cares about every customer.

Katie, who I assume to be the manager, seems to cut down on one certain employee. The employee is a female short haired, tan-skinned smaller barista. She criticizes her and then just talks to the other employees like they’re better than her. I think it’s very rude and that she should treat every barista as equals. That barista works hard and she’s so polite and pleasant, so I find it absolutely disrespectful that she gets put down by someone who is supposed to be mentoring her to excel. This girl does nothing but please everyone. I can always see it in her eyes that she gets put down while she rings up my drinks. I would like to see Katie get reported or at least see her treat her employees better.

Went into starbucks in centralia washington off i-5 corridor yesterday am . Barrista said good morning . Unknown to me she was addressing customer in line behind me …he walked ul to counter and she hello to him ..and looked me and said ” its. Not all about you ” at this point my money will stay in my wallet .. I’m still wondering who she thinks she is. .I can hire a nasa space monkey reject to make cofffe. ..say goodbye to my business …….

I recently had major surgery and must be on a low fat no fat diet. I went in to get a hot chi tea and when I was asked if I would like something to eat I said do you have anything with low fat or no fat besides the banana. The gentleman behind the counter laughed and said lady they are all non/low fat wink wink. I explained no seriously I cant have any fat or it can only be low fat. He promptly said then why did you come in. I said I am wondering the same thing. I took my tea and the woman at the register looked at me and said oh my you are not kidding. I said nope I just got out of the hospital a week ago and I wont be back to your establishment and I walked out. I should have just left my tea but really wanted it. They all looked at me as did a few of your customers. I wont be back to any of your Starbucks but It’d be nice if you did carry some things that are very low fat or no fat and please teach your people customer service.

My experience trumps them all. I was threatened with arrest for ordering a coffee. The Barista that assumed I was “tricking” the Baristas informed them of my secret scheme. I have always ordered 2 Shots of expresso and 2 shots of classic syrup. Apperantly to that Barista it was a cheap order pf the version Starbucks Double Shot. She let everyone know of this alaborate scheme lol. She got all of the Baristas to keep the reciepts of my order and told los prevention. Los prevention then being notified warned the Baristas of my impending visit and when I arrived to notify her so that I could be arrested!! Id love to see what the D.A has to say had that happened. A Barista informed my son and thats how it never happened.

My family visited your city on vacation excited with the wonder of all the attractions and family adventures that we would encounter after the many months of saving for this special trip. We visited Sea World, Zoo Safari, ate at numerous fantastic restaurants over a period of 5 days. The reason I feel compelled to write this letter to your company is due to still being in complete dismay, with the customer service our family and friends received from your employee, Bryson Nelson. There was another employee named, Manny Medina who was also working that day on the cash register who saw and heard Bryson without any words to help our situation to feel welcome to be served as a paying customer.

After placing 7 coffee orders, and giving our names we sat down and enjoyed the presence of family and friends. We waited and waited but still our names weren’t called for pick up. We observed the many other customers coming in after our family placing orders then being called to receive them. The store was filled but not to the point of the employees being backed up due to making the orders because it was more people sitting and drinking than waiting. I then went to the counter to speak with Bryson Nelson about our orders and noticed that there were a few just sitting on the counter ready and we were never called. That’s when Bryson made the remark that I needed to be patient and then went and laughed and mumbled words to Manny, who then turned to look in my direction while I walked back to sit down. He continued to call people who came in after me a second time as I sat still waiting. I approached the counter a second time and noticed my drinks again sitting without him calling our names.

Now my patience turned to anger, I could not believe that any employee, of any food or beverage establishment could get away with smirking and laughing proudly with themselves as they worked. After receiving my last orders my daughter age 12 went up to ask for water Bryson stood there and completely ignored her. It took all of every emotion that I could muster to keep from using profanity at this point with my young daughter not understanding why. I am not the person who takes the time to write companies complaining, but because of my young children witnessing this type of behavior I could not let this matter go.
I would very much like a response in a timely manner, for this problem,
Thank You,

Can you please tell me is it normal for all cups of Starbucks Coffee in summerville south caralina to be served 3/4 full . Even if you ask for wip . It is not just on one occasion but every time at the 2 locations in my town!

Store #2911 – Clearwater, FL (Eastbay & Keene) – I am a loyal Starbucks customer and buy your product at various locations every single day. My drink of choice is a grande dark roast pour over. Whenever I order this selection at your above location through their drive through, the staff likes to play a trick on me and serve me their pot brewed dark roast coffee, which normally I wouldn’t mind, but at their location tends to be quite stale and sour tasting. I never wrote a negative review for any business prior to this because normally, I simply will not return. However, today I was cheated for the 3rd time since my last 4 visits to this Starbucks. Furthermore, I value your brand and product very much and I don’t want to take my business elsewhere, especially when I don’t enjoy your competitors’ products. Instead, I hope that the employees at store #2911 can be retrained in customer service, as well as ethical behavior and respect towards customers, because customers are what allows the business to exist and thrive. If this isn’t possible, please take the pour over selection off of that store’s menu, so that I don’t have to be a made a fool of whenever I visit this location.

Good afternoon,
Let me start by saying I love starbucks coffee.
I want to let you know that in the last ONE WEEK I have bought coffee at various locations and have lost 4 cups of coffee due to the cups deteriorating and the kids falling off! I have burnt my had twice this week! What a waste of my money and good coffee. I think I am going to have stop going to Starbucks and just make my own coffee from home. Please do something to rectify the issue because I am sure I am not only one

I have been trying to call your customer service phone number since 7 am central time. Your website says phone will open at 5 pst. No answer for one and one half hours. What is going on? WhT are your hours and please hire someone to answers your calls. I spend way to much money with u everyday to have a bogus call center!!!!

Hey Starbucks-There is a BIG problem with your holiday cups(the red ones), at least in the location I frequent. The seam of the cup unravels after about 2 hours. I made the staff aware, as this happened in the location where I was drinking the coffee. (My lid “popped off” as the seam unraveled). The response? “We’ve let them know, now we are waiting to hear back on what to do”. Seriously. Mine was the 3rd complaint that day. Why on earth would a location not be allowed to switch back to regular cups until the faulty cups are replaced. Terrible communication to your employees. Terrible way to handle the situation(as a company). The staff is being told they HAVE to use the cups, even though you/they are aware of the default. I would like a response please. You have my email.

Very disappointed to find out that Starbucks will no longer be serving eggnog lattes. That is my favorite drink at Starbucks. Every morning before work I would make a stop to get one. Starbucks please bring this drink back. You have a lot of disappointed customers.

Lost a customer , had to get rid of egg nog because I do not live in the northeastern part of the United States . Starbucks you have to ruin a great thing . Glad you made so much money that you would discontinue a popular drink .

I was so disappointed to learn that Starbucks is not longer serving Eggnog Lattes this holiday season. Many of my friends go daily for this special treat and they don’t understand why such a popular selection would be discontinued. Please bring back your wonderful Eggnog Lattes!

I love Starbuck’s coffee, and am both a customer and a shareholder. I am writing to voice my opposition to the new rule (at least in the state of Washington) that employees may not wear engagement rings while working. You are incorrect that the health code requires this. Further, by allowing wedding bands but not engagement rings you are discriminating against women since men seldom wear engagement rings while women frequently do (along with their wedding bands). It also seems very anti-family — committed relationships are important, and these rings symbolize that commitment. Finally, you don’t provide locked lockers for your employees at all of your stores so it is very likely that this new policy will lead to many lost or stolen rings. I understand you are telling employees to leave them at home but that kind of policy just doesn’t work unless the employee reluctantly decides to rarely wear the ring anywhere. Many of your employees work an early shift and then go to school or go to school and then work at Starbucks without going home in between. The policy forces them to remove this very important symbol from their finger. I really have a very hard time with the fact that you are going to allow visible tattoos of all things, and then forbid engagement rings. This is not what the health code requires.

I love Starbucks and spend an average of 5 dollars a day, not including student and family gifts (holidays, birthdays, special occasions). As a high school teacher I often surprise my TA’s with a treat from Starbucks, both in Santee and in El Cajon. If you include my brother and my sons, we (as a family) spend about 20-30 dollars a day in your stores. We are loyal, dedicated customers and have been supporting Starbucks since their arrival in San Diego, yrs ago.

I was blown away by the way I was treated (10/22/14) today at the Starbucks on Sports Arena in San Diego. i went through the drive thru, like I have done for years. It was about 4:15 and I asked for a brewed Venti, black (no cream or sugar). Simple. I have done it more times then I can count. I drove up and the young man told me it was 2.95 (two dollars and ninety five cents). I was just there yesterday and I said “no way”, he said “yes it is, I wouldn’t lie to you”… I told him I always get them and its not 2.95. he said it had gone up. I was on my way to the hospital and I had no time to go in and talk to the manager. He gave me my drink and added insult to injury by saying ” you can go down the street and get a 99 cent cup of coffee at MacDonalds if you don’t like our price”. I told him I am one of Starbucks best customers and that his comment was uncalled for”. I left and promptly called the Starbucks near my home. They know me by name and after I told the manager what happened, she encouraged me to email and call the corporate office. I then called corporate but was on hold for ten minutes. I was forced to hang up due to time constraints.

My life is very busy, so busy that if this incident wasn’t so rude, I would have let it go. I do not have time for trivial disagreements. Sadly, this young mans behavior was disturbing and totally uncalled for. To top it off, I was correct, he was incorrect. The worst part was his arrogant and smug remark about the 99 cent coffee down the street. This type of behavior makes my vote against a minimum wage increase, a no brainer.

I have ordered from the worker in question on more then one occasion. He acted like he didn’t know me and that I was accusing him of changing the price. He owes me an apology. I will be taking this as far as it needs to go, to come to an acceptable resolution. Bad behavior should never be acceptable. I did nothing to provoke this exchange. He needs to be educated and taught how to treat people. He is an employee of one of the most respected companies in the world; Starbucks.

This kind of attitude does not reflect the majority of workers at the many Starbucks I have traveled to in the U.S. It is also not acceptable under any circumstances.

I visited a Starbucks here in Westland, MI first and last time I will ever go there. I ordered two frapp’s (caramel and strawberry) and both were horrible! Everything was watery and I couldn’t tell I had order a frappuccino. It taste like I had orderd cold coffee and the whip cream was milky and not thick at all. It didn’t even fill the top of my cup lid, it laid flat on top of the watered down coffee. Being that Everyone including me hold’s Starbucks in high standards I expected more. Very very disappointed at this location.

My daughter currently works at Starbucks, 519 Montauk Hwy, West Babylon, NY!!!
Very dedicated, reliable, excellant and has been with Starbucks over a year now.

The first thing that is always noticed is that Patty & Jess, Manager / Assistant Manager are no where to be found except the in the Back Office and not on the floor helping/assisting the associates!!! There have also been complaints about their Customer Relations skills…oh yes they Don’t Have It!!!! Very unprofessional and NASTY to the Employees!!!! Unexceptable!!!!!!!!!!!!!!!!!!!!

Right now if you walk into this location you will smell the Cess Pool as it is being worked on! The smell is absolutely disgusting and every customer I see in/out of Starbucks are turning away. Also how is it that the Extermintor is SPRAYING while the employees and customers are in this location?!?!?!!!!!

Forget about calling the District Manager for this 519 Montauk Hwy, West Babylon, NY location!!!! His voice mail is always FULL!!!

This location SERIOUSLY needs to be looked at and inspected and Managers/Assistant Managers need to STEP UP to the plate and DO THEIR JOB that they were HIRED for!!!
Not sit in the back office!!!! They also need to go back to school to Re-Learn their People Skills!!!!!!!!!!!!!!!!!

Ok now to make the call to corporate office and see what steps will be taken for 519 West Montauk Hwy, West Babylon, NY!!!!!!!!!!!!!!!!!!!!!!!

Both my wife (Joan Curran) and I are *$$’s-loyal, card-carrying members of the tribe – and have been so for many a long year. (I’m 66. My wife is as old as her tongue – and a little bit older than her teeth!) We live in Toronto, Canada.
Two things:
1) WHY have you cut the COG on the Turkey & Cheese Sandwich? The econometrically-prime *$$ customer perceives Value through Quality before Price! [PLEASE! Never lower your standards.]
2) Every time I walk into a *$$ location and see that bloody ’10 Steps’ mural, it drives me NUTS!
– First of all, in the coffee business, I have NEVER heard the raw beans referred to as ‘cherries’ – only ‘berries’. [Did 'Marketing' get in the way of Customer Education?]
– And how on Earth you can ignore ‘Blend’ in your 10-step sequence is beyond me. It’s Blend/ Roast/ Grind, guys! It’s the other stuff that’s optional!

Yes, we’re loyal. And we aren’t ignorant, either.

Mr. Schultz, this is feedback from the loyal front lines: we are surprised (disappointed?) that such flaws have survived.

Why can I not download the app on my LG g3 through the app store. It tells me this version is not compatible with this device. Hello?!?! It’s a brand New phone and your app can’t be redownloaded? Please fix this…

My daughter works at Starbucks. The manager has been doing the schedule day by day. If my daughter works at 5:00 a.m, sometimes she doesn’t find out until after 10:00 p.m. the night before.
The manager is always yelling at her and telling her she’s worthless.
My daughter has been very respectful, and enjoys her job, but shouldn’t have to put up with abuse.
The manager has been there three months and hired my daughter a month ago.

On Monday 9/29/2014 which is NATIONAL COFFEE DAY, I went into a nearby starbucks to get coffee and they did not participate in this for the public. It was on the news. No free samples, promos, signs, etc. Or….providing small samples for a donation to go towards a charity, SOMETHING…
When I asked how come they were not participating (i.e., customer appreciation) since they are the largest retailer in the business, and the girl just shrugged her shoulders.
If they can’t be bothered being part of the community on NATIONAL COFFEE DAY, Then I won’t give them my business and will go to locally owned business.
I am currently on hold and have been on hold so long my battery is low.
yay Stephanie from customer service just answered and is passing on this info. to corp. apparently they have received alot of calls regarding Starbucks ignoring NATIONAL COFFEE Day.
P.S. She was awesome and is sending me a 20 dollars gift card..
Looking forward to Next year, so step up starbucks or your customers will step back.