Date and Location

TBD

Speaker(s)

Frontier Communications

Frontier Communications: Navigating the Roadmap to Customer Experience Transformation
Setting the vision and strategy for transformation is one thing – but what’s the first step and where do you go from there? Hear how Frontier Communications is navigating its journey to meet the company’s business imperatives to reduce costs to serve while improving customer experience and business agility. Frontier will describe how it used Pega to completely revamp its Customer Service Desktop experience, how it has followed its transformation roadmap to deliver efficient customer service outcomes, and how the telco is using Pega to drive order accuracy by its CSRs.

Topics

Product areas

Industries

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.