We focus on the digital transformations of banks and get a lot of questions about the latest trends in technology. One question that keeps popping up: Where is the greatest potential for chatbots in banking?We heard it so much that we hosted a webinar, How to...

Chatbots are excellent tools if you know how to use them.In comparison to traditional graphical user interfaces (GUIs), chatbots are still quite primitive. Currently, they’re unable to make intelligent deductions or understand complex conversations. Because the capabilities of conversational interfaces are limited, the interaction between chatbots...

Chatbots aren’t new. We’ve had the technology to build them for a long time; they simply weren’t sexy enough for mass adoption.By chatbots, we mean the tool used to automate conversations within a conversational interface. They can perform simple tasks like prompt you with questions to...

Chatbots are on their way. But are banks ready for them?Chatbots in banking have recently been lighting up search results across the web. Whenever such hot topics surface, I ask myself, “Is it just hype or will it actually take hold in the real world?” In...

Recently, the banking industry has been buzzing about chatbots, or more technically: conversational interfaces. Over the last year, chatbots have gained a lot of ground and the implementation will be what’s next in the evolution of digital banking solutions in 2017.Advancements in artificial intelligence and cloud...