The resolution roadmap

Up to this point, we've focused on the social psychology of conflict and communication.…The purpose was to turn up your self-awareness and increase your capacity to understand yourself and others.…Now we are going to focus on strategies and solutions.…I'll start by introducing you to the six-step resolution roadmap.…This is a set of practices for building your conflict resolution muscles in any situation.…So here's the roadmap: identifying the issues, building trust, asking diagnostic questions,…reframing strategies, brainstorming, and getting to agreement.…

We'll go in deep on each practice.…But first, here are two things to do right now to get you ready.…We often don't like in others what we don't want to see in ourselves.…So take a minute to open your resolution roadmap worksheet from your exercise files.…Write down five of your own behaviors that you would like to change, especially when…you see that behavior in others. These are your triggers.…Go ahead, hit the Pause button, I'll wait.…

Now I am going to walk you through the conflict capacity scale.…

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Released

12/19/2012

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.