What is DataKnowl?

DataKnowl is a cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows. The software incorporates human-based support features and capabilities (DataKnowl Contact) with intelligent self-service that is driven by powerful artificial intelligence (V-Agent and V-Voice).

DataKnowl Contact provides businesses with a platform that centralizes their interaction and communication with their customers, enabling them to deliver customer support through all known channels (Web, SMS, email, social media, etc.).

With the power of AI, DataKnowl delivers top quality assistance to the customer. The V-Voice platform provides users with an intelligent conversational agent feature that is capable of handling voice calls and handle customer issues like a live agent can. WIth V-Agents, customer support is always available 24/7, seven days a week. These chatbots ensure that all customer chat queries are answered and addressed, helping companies achieve and maintain customer satisfaction when it comes to giving them customer support.

Overview of DataKnowl Benefits

DataKnowl combines human capabilities and artificial intelligence to further improve and optimize the quality and delivery of customer service on all channels. The software support omnichannel delivery, enabling you to provide customer service through platforms and channels your clients prefer – phone, SMS, web, mobile, and social media – making it really convenient for them to get the support they deserve and easy for you to quickly adapt to your customers’ needs.

With DataKnowl, all services, information, tickets, and other interactions are centralized in a single location. This simplifies the management of all your customer service information and speeds up access to a single version of the truth. Your agents can easily obtain updated, single version of information, which greatly helps them in providing the fastest, most appropriate response to their customers’ issues and concerns as well as collaborating with other agents.

There are times when the volume of incoming calls is just too great. With DataKnowl’s AI-powered V-Voice and V-Agent functionality, you have AI conversational agents and chatbots that shares overwhelming load on your support channels by handling simple problems and only forwarding calls to operators when necessary. This helps reduce customers’ waiting time and shorten cues, which then leads to customers feeling appreciated and valued.

With DataKnowl, your customer support operations are running 24/7. And since it is powered by AI, your customers are effectively addressed and their issues resolved even when there are less human agents. This greatly improves satisfaction among your customers while you effectively bring down all customer support-related expenses.

Overview of DataKnowl Features

Contact Center

Support Ticket System

Live Support Chat

Customer Portal

Knowledge Base

Voice

Web

Email

SMS

Social

IP Messaging

Video
Chat Platforms

What Problems Will DataKnowl Solve?

For instance, in waste management and public utilities, companies providing the service have to deal with millions of end-users. To achieve this, they need to buy a lot of software to track requests from multiple channels, including e-mail and phone, but also social media.

Today, they need to buy a contact center software, a support ticket system, an email platform and so on and spend money on consulting service to keep all integrated, often with bad results, for example on the reporting side.

Also, as 80% of requests are low-value, this approach is very expensive. Self-service solutions can help reduce costs, and filtering complex requests to be routed to agents while providing answers to low-value requests in self-service. This is very complex to deploy, manage and at the end, to integrate with human agent software ecosystem.

This is why DataKnowl platform is born and growing because it provides one platform that provides both human tools, and AI-powered self-service.

Each business is different, and may call for a specific CRM Software solution that will be designed for their business size, type of customers and staff and even individual industry they cater to. You should not count on locating a perfect solution that will work for every business regardless of their history is. It may be a good idea to read a few DataKnowl reviews first and even then you should remember what the service is supposed to do for your company and your employees. Do you need a simple and intuitive service with only elementary features? Will you really make use of the complex functionalities required by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a solid software that will match your budget.

How Much Does DataKnowl Cost?

DataKnowl Pricing Plans:

Free trial

Starter

Free

Standard

$8/month

Advanced

$25/month

Enterprise

$49/month

Plus

$89/month

DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.

Starter – Free

Up to 3 Agents

Unlimited Channels

Web Widget

Unified Communication (100 minutes per month)

CRM included (1 Workgroup, max 3,000 contacts)

Ticket System included

Telephony (Voice essential, max 1 phone number)

Self-service, Email support

Standard – $8/month

All Starter features

Unlimited Agents

Unified Communication (250 minutes per month)

CRM included (1 Workgroup, max 10,000 contacts)

Telephony (Voice essential, max 3 phone numbers)

Advanced – $25/month

All Standard features

Unified Communication included (1,000 min/mo)

CRM included (1 Workgroup, max 50,000 contacts)

Enterprise – $49/month

All Advanced features

Unified Communication included (2,000 min/mo)

CRM included (3 Workgroups, max 100,000 contacts)

Self-service, Email, Phone support

Plus – $89/month

All Enterprise features

Unified Communication included (unlimited min/mo)

CRM included (10 Workgroups, unlimited contacts)

Self-service, Email, Phone support

Other plans and pricing options are also available.

User Satisfaction

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DataKnowl reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DataKnowl. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Ask DataKnowl A Question

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