TouchMix-30 Pro – New Firmware v2.0 & Windows DAW driver

With firmware version 2.0, TouchMix-30 Pro now supports 3 custom fader banks of 8 channels each, allowing versatile, personalized channel display for the most demanding users and applications. Firmware v2.0 also gives the TouchMix-30 Pro the capability to interface with select third party control surfaces with motorized faders using Mackie Control Protocol. Two modes of operation exist: TouchMix-30 Pro mixer wired to the control surface, or iOS tablet paired with the control surface and connected to the TouchMix-30 Pro mixer via Wi-Fi. The complementary new channel strips display presents controls and indicators for the selected fader group.

The new, updated Windows DAW driver allows for a more robust connection to Windows computers and enable plug-in’s to run on Windows DAW’s and on Waves MultiRack.

The following instructions apply to a download that is performed using a Windows computer.

Download the latest firmware from the QSC website. By default, the file will be saved to Downloads on your computer.

Drag the downloaded file onto your desktop.

Unzip the downloaded file by double clicking it. The extracted contents will be a new .install file which will appear on the desktop.

Prepare a USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive. The easiest way to perform the format is by using the TouchMix-30 format utility which may be found in the Recording Setup (Record/Play > Recording Setup).

Copy the .install file onto the USB storage device. The file on the storage device will be in the format "V1.2.0000.install". The version number will vary depending on the release but the file will always end with extension ".install".

Safely eject the USB storage device from your computer.

Insert the USB storage device into one of the two USB ports on the mixer's rear panel. Note that the mixer will only recognize one USB storage device at a time.

Press the Menu button, then touch the Mixer Setup button.

On the Mixer Setup screen, touch the Upgrade button. A dialog box displays with some IMPORTANT information about saving the mixer's current settings.

Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.

Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.

Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes and must not be interrupted.

When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.

If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.

* In the event that the update fails, a Recovery Utility is available for download.

macOS Download and InstallationRevised 06/07/2017

The following instructions apply to a download that is performed using a macOS computer.

Download the latest firmware from the QSC website. By default, the file will be saved to Downloads on your computer.

Drag the downloaded file onto your desktop.

Unzip the downloaded file by double clicking it. The extracted contents will be a new .install file which will appear on the desktop.

Prepare a USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive. The easiest way to perform the format is by using the TouchMix-30 format utility which may be found in the Recording Setup (Record/Play > Recording Setup).

Copy the .install file onto the USB storage device. The file on the storage device will be in the format "V1.2.0000.install". The version number will vary depending on the release but the file will always end with extension ".install".

Safely eject the USB storage device from your computer.

Insert the USB storage device into one of the two USB ports on the mixer's rear panel. Note that the mixer will only recognize one USB storage device at a time.

Press the Menu button, then touch the Mixer Setup button.

On the Mixer Setup screen, touch the Upgrade button. A dialog box displays with some IMPORTANT information about saving the mixer's current settings.

Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.

Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.

Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes and must not be interrupted.

When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.

If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.

* In the event that the update fails, a Recovery Utility is available for download.

Direct Download and InstallationRevised 06/07/2017

When connected to the internet, TouchMix-30 Pro mixers with software version 1.1 or higher can check for and download subsequent software updates. If an update is available, a message will appear with some information about it. You may dismiss the message or proceed with the update.

You will need:

A reliable internet connection.

A connection between the mixer and the internet router.

A USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive.

Insert the formatted USB drive into one of the mixer's USB ports.

Initiate the download (Menu > Mixer Setup > Download Upgrade).

A message will appear "Contacting the Server".

If the mixer already has the latest version installed or if the server is not available a message will appear "The latest version is installed".

Touch the confirmation prompts and the mixer will download the update to the USB drive.

Upon completion, a "Download Successful" message will be displayed.

If this message is not displayed, the complete update has not been downloaded. Check your internet connections and try again or use your computer to download the update from www.qsc.com.

Press the Menu button, then touch the Mixer Setup button.

On the Mixer Setup screen, touch the Upgrade button. A dialog box displays IMPORTANT information about saving the mixer's current settings.

Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.

Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.

Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes and must not be interrupted.

When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.

If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.

Release Notes for Firmware Version 3.0.09551

New Features / Improvements (Mixer):

This is a maintenance release only and does not include any significant changes to features or functionality.

Bug Fixes (Mixer)

Fixed a bug that caused FX to stop working after extended operation.

Fixed a bug that caused unexpected operation of the stereo delay effect when the Tempo window is selected and the encoder wheel is turned.

Fixed a bug that caused a stereo meter to appear on a mono aux output when the Anti-Feedback tab is selected.

Fixed a bug that caused the Ethernet driver to crash (requiring a power cycle to recover) when an invalid value for the Network Setup Gateway is entered.

Bug Fixes (Android)

Changes in the Android OS and Chrome browser could cause a condition in which meter activity on the Android device would cause the Android app to crash. This has been remedied with this release.

Windows Download and InstallationRevised 06/07/2017

The following instructions apply to a download that is performed using a Windows computer.

Download the latest firmware from the QSC website.

Unzip the downloaded file. The extracted contents will be a tar.gz file.

Prepare a USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive.

Copy the .tar.gz file onto the USB storage device. The file on the storage device will be in the format "V3.0.0000.tar.gz". The version number will vary depending on the release but the file will always end with extension "tar.gz".

Insert the USB storage device into one of the two USB ports on the mixer's rear panel.

Press the Menu button, then touch the Mixer Setup button.

On the Mixer Setup screen, touch the Upgrade button. A dialog box displays with some IMPORTANT information about saving the mixer's current settings.

Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.

Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.

Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes.

When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.

If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.

macOS Download and InstallationRevised 06/07/2017

The following instructions apply to a download that is performed using a macOS computer.

Before you download!The TouchMix updater expects to see a zipped tar.gz folder. Macintosh computers include features that automatically unzip downloaded folders and they seem quite insistent about doing so.

Before downloading the file follow these steps:

Launch the finder on your Mac and Type "Archive Utility" in the search field.

If you do not have access to your Macintosh HD, click anywhere on your desktop, click the word "Finder" in the upper left hand corner of your desktop and select preferences. In the general tab, under 'Show these items on the desktop:" check the box next to "Hard Disks" and your Macintosh HD will appear on the desktop. You can then follow the path above to access the Archive Utility.

Double click the Archive Utility icon to Launch the application.

On the Menu Bar at the top of the screen, click on "Archive Utility" and select "preferences" from the drop down menu.

Your macOS computer will now download the upgrade without unzipping it.

Download the latest firmware from the QSC website.

Drag the downloaded file onto your desktop

Unzip the downloaded file by double clicking it. This extracts the tar.gz file from the zipped folder but leaves the tar.gz file itself unzipped. This is what the mixer expects to see.

Prepare a USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive. Performing a FAT32 format using a macOS computer can be a bit tricky. Here's how to do it.

Connect the drive to your computer and launch the Disc Utility.

In the Disk Utility left column, select the drive.

Select Erase.

Select Format. Then select MS-DOS (FAT).

Select Scheme. Then select Master Boot Record.

Click Erase. The utility will now format the drive properly for use with TouchMix. Exit the Disk Utility when you are done.

Copy the .tar.gz file onto the USB storage device. The file on the storage device will be in the format "V3.0.0000.tar.gz". The version number will vary depending on the release but the file will always end with extension "tar.gz".

Safely eject the USB storage device from your Mac.

Insert the USB storage device into one of the two USB ports on the mixer's rear panel.

Press the Menu button, then touch the Mixer Setup button.

On the Mixer Setup screen, touch the Upgrade button. A dialog box displays with some IMPORTANT information about saving the mixer's current settings.

Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.

Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.

Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes.

When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.

If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.