It will come as no surprise that the amount of time 8-11s and 12-15s spend online has more than doubled since 2005. Similarly, a quarter of 8-11s and seven in ten 12-15s own a smartphone. These are startling figures, but are the reality of the increasingly digital world we are living in.

Why, in the digital age, are we still having to cancel via telephone and why are we, as customers, being made to do all the legwork? How is it fair that providers are given the opportunity to make us jump through hoops if we want to exercise our right to leave, especially if we're really unhappy with their service?