We were able to locate your account using your community details and have seen that you've been in touch with our service delivery team.

Since all troubleshooting has been exhausted and the result of the remote test was still failing, the case has now been escalated to our Engineering team to schedule a technician that will visit the site to investigate and resolve this issue. They'll be in touch once an update is available.

Mine was "connected" on 18/01 and disconnected again on 24/01 due to being patched to wrong port in street most likely. TPG tech came on 31/01 to confirm then they request NBN to attend. This is where your nightmare will begin especially if you are in a new build area like mine and NBN didn't install it properly.....just not enough NBN contractors for the workload.....so I hope it can be fixed without NBN attending.

Have already had 1x missed NBN appointment with the next in over 2 weeks.......happy waiting...with the rest of us lol