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Nice - Review of SpringHill Suites Flagstaff

Nice

Very nice property, rooms modern and clean. The staff was very informative and there to serve your needs. I will certainly stay here again. Hotel is also away from the train noise but not too far from the downtown area.More

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Stayed: September 2013, travelled with friends

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Ask Rbb599 about SpringHill Suites Flagstaff

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 30 June 2014

Thank you for your review on your recent stay with us! We are so pleased that our staff helped make your stay an enjoyable one! We look forward to welcoming you back on a future trip to northern Arizona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My husband and I stayed here on a trip to the grand canyon recently. This hotel was very nice and offered complimentary breakfast. The spread included muffins bagels waffles fruit etc. Very nice. The room was spacious with a desk and sitting area and a comfortable bed. It is about an hour and a half to the grand canyon from here... not a bad drive and they do offer their own tours. The pool is small and cool but refreshing and they have a nice workout area as well.

Stayed: June 2014, travelled as a couple

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Ask stephb6 about SpringHill Suites Flagstaff

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 30 June 2014

Thank you for your review on your recent stay with us. We are pleased that you enjoyed your stay with us and were able to relax in our swimming pool and eat the breakfast buffet in the mornings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed here in October of 2012 and was unimpressed. But, I just stayed again and it seems the hotel has improved a LOT. My room was much better than before. The hotel was a tad pricey for my taste, but it was the going rate for Flagstaff at this time of year (I shopped around).

These are nice suites. The layout is excellent. I especially LOVE the bathroom. It is really 3 rooms; the vanity, a HUGE closet, and the tub/toilet. There is a big door that closes the area off from the rest of the suite - very nice design for privacy. I also LOVE it that that area is tiled, not carpeted (the rest of the suite is carpeted). There is a separate living room with a work desk and a frig and microwave off to the side. The suite was very clean and fresh. The bed was so-so, but better than what I remember from before; it was clean, that's all I care about.

The location is very convenient to the Interstate and there is a Walmart within walking distance to the hotel. There are a lot of shops down the street, and downtown Flagstaff is about a 10 minute drive.

The lobby of this hotel is BEAUTIFUL - very modern and there's lots of light. The breakfast area is nice, and breakfast (good!) is complimentary. Wifi and parking are also free.

NOW, what makes this a 5-star for me -- They seem to be a "green" hotel. There are recycling bins, and in the suite, there are REAL glass glasses, and real glass mugs for your coffee. There are no plastic or stryofoam cups in the room. I LOVE THAT. I have been travelling a lot the past month and definitely have a hard time finding hotels that are green. I did notice they use plastic plates and utensils in the breakfast – but, still, baby steps towards recycling – that’s a great effort. I will definitely stay here again when I am in Flagstaff. The staff is super-nice and it's a good place!

Stayed: May 2014, travelled with friends

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Ask tczig about SpringHill Suites Flagstaff

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 24 June 2014

Thank you for your review on your recent stay with us! We are so pleased that you enjoyed your stay with us! We are making a proactive approach to making our hotel more green and appreciate that you take notice to our efforts! We look forward to welcoming you back on a future trip to Northern Arizona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We originally booked with another hotel (Embassy), from which we were bumped! When checking in we were unhappy and tired….Rachel at the front desk checked us in early and said she would "win us over and next time we would book Marriott" She was true to her word!! Unbelievable customer service and truly made us feel at home!! Melissa, the breakfast attendant,gave me great information on Flagstaff and was Cheerful and VERY helpful. Before leaving the hotel, Rachel printed out a schedule for NAU (we were there for orientation for my daughter) and helped me book THREE future dates that we will be staying at SpringHill Suites!!! You have a new fan, I wouldn't even consider staying anywhere else!!

Stayed: June 2014, travelled with family

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Ask MonicaCrockett about SpringHill Suites Flagstaff

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 24 June 2014

Thank you for your review on your recent stay in Flagstaff! We are so pleased that Rachel made your stay so enjoyable that you made future reservations! We look forward to welcoming you back on your trips to vist your daughter at NAU!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Even though this hotel is not in the middle of the Historic Downtown, it is close to good restaurants and shopping and close to the interstate highways. The staff there is very friendly. The complimentary breakfast is good. The price is very reasonable and the rooms are spacious, clean and comfortable.

Stayed: June 2014, travelled as a couple

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Ask Bruce J about SpringHill Suites Flagstaff

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 17 June 2014

Thank you for your review on your recent stay with us. We are so pleased that you enjoyed your stay and look forward to welcoming you back on a future trip to northern Arizona!

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We arrived about 5:15 PM there was only one person working at the check-in desk. It took about 15 minutes to check-in. At the busy time of the day you would think there would be more help. The setting for the hotel was very nice with trees all around the hotel. The room was nice and the setup was good. Did have some road noise for the highway. The breakfast was very good and there was plenty of seating. The breakfast staff did a good job of keeping the food bar stocked. It was busy. Overall the hotel was nice except for the check-in.

Stayed: May 2014, travelled with family

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Ask steve5074 about SpringHill Suites Flagstaff

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 17 June 2014

Thank you for your review on your recent stay in Flagstaff! We have addressed your concern regarding check in and are pleased that the remainder of your stay was enjoyable. We look forward to welcoming you back on a future trip to Northern Arizona!

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC