Sunday, March 15, 2009

Subway

Good afternoon. On New Year's eve my friend Michael and I visited your Subway restaurant in Greensburg, PA to enjoy an afternoon meal. I got an Italian BMT and Michael got a meatball sub. Our subs were absolutely delicious, and I couldn't believe the quality of the bread. It was soooo fresh :). The food was great, but the service was absolutely incredible. We were assisted by a female employee and she was very helpful and nice. In fact, she was so nice that she came out with us after her shift and hooked up with Michael at his step-dad's house. We were both very satisfied and you have definitely gotten our repeat business. Thanks! :)

RESPONSE FROM SUBWAY:Thursday, January 10, 2008 Thank you for taking the time to share your comments with us. Our customers provide us with valuable input, which we use to improve our operations. As part of that commitment, we know that we have to continuously seek improvement and monitor our performance. All restaurants are individually owned and operated. In order for our local regional office to investigate this properly, we need to know the exact location of the SUBWAYR restaurant that you have visited. Can you please reply by e-mail or by calling me at 1-800-888-4848 to provide me with a complete address of the location you visited? Please refer to the Customer ID listed below when replying. I appreciate that you took the time and effort to contact us and am looking forward to hearing from you at your earliest convenience. Sincerely, Michelle ****** Customer Care Representative Customer ID: 1446703

RESPONSE #2 FROM SUBWAY:D******11@aol.com to me Jan 10, 2008We received a compliment from Headquarters that had your email address. Could you email me back as to what store you visited as there are several in the Greensburg area. Thank you,D***** M****Subway Development