Issue

The retirement process for Symantec Mobile Management for Microsoft® System Center Configuration Manager (SMM for SCCM) will begin on June 2, 2014. As of this date, there will be no additional feature enhancements to SMM for SCCM. On December 1, 2014, Symantec will cease sales of new product and subscription licenses for SMM for SCCM, though existing customers may continue to renew their licenses until June 1, 2015, when SMM for SCCM will no longer be available for renewals. Support for this product will continue until June 6, 2016, when it will reach the End of Support Life.

Solution

Though Symantec will retire SMM for SCCM, we will continue to sell the Symantec Mobile Management Suite (without SMM for SCCM) and the following products within the Suite, which are separate from SMM for SCCM:

The Symantec Mobile Management Suite will be adjusted to remove the SMM for SCCM product beginning June 2, 2014

KEY DATES

End of Life (EOL) = June 2, 2014 (SMM for SCCM EOL start date, end feature enhancements)

End of New Acquisition = December 1, 2014 (Last date that new SMM for SCCM product and subscription licenses may be sold)

End of Availability = June 1, 2015 (Last date that product and subscription licenses for SMM for SCCM can be renewed)

End of Limited Support = December 7, 2015 (End of limited technical support for SMM for SCCM)

End of Support Life = June 6, 2016 (Support for this product is discontinued)

CONSIDERATIONS FOR EXISTING CUSTOMERS

All SMM for SCCM license entitlements and associated technical support entitlements will ultimately be migrated to App Center Basic Edition on or before the final End of Support Life date. We are not immediately migrating licenses in order to ensure that your existing entitlements, support and any new licenses/renewals purchased will stay on SMM for SCCM. You may request a license transfer from SMM for SCCM to App Center Basic Edition by contacting your Symantec sales representative or Customer Support.

If you are a customer using iOS or Android, the Symantec App Center Basic Edition product offers many of the same MDM features as SMM for SCCM, particularly with respect to iOS and Android-based BYOD mobile devices. If you are a customer using SMM for SCCM to manage legacy Windows Mobile and/or Windows CE-based devices, we suggest that you begin migrating your license entitlements in the second half of 2015, at which point Symantec plans to have incorporated both operational device features and Windows Mobile/Windows CE management into App Center’s MDM capabilities.

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Why is Symantec discontinuing SMM for SCCM?
A: We pay attention to wider mobility market trends so that as new devices and related mobile operating systems change, we are prepared to support your mobility evolution. In addition, as we align with our new offering strategy and efforts to streamline our product range to provide fewer, more integrated solutions for our customers, this requires us to retire products from our portfolio. As a result, Symantec has made the decision to discontinue SMM for SCCM and focus on enhancing the Symantec App Center platform to deliver a unified solution to protect apps, data, and devices, including Mobile Device Management (MDM), app wrapping (MAM), and mobile threat management (Mobile Security) capabilities.

Q: Is discontinuing SMM for SCCM a part of Symantec’s current strategy?
A: The decision to discontinue SMM for SCCM in favor of focusing our investment on the Symantec App Center platform is consistent with Symantec’s strategy to deliver “Right for me” customer-focused productivity solutions that solve your biggest, higher-order problems.

Q: With this announcement, is Symantec also discontinuing the Symantec Mobile Management for Symantec Management Platform (SMM for SMP) and Symantec Mobile Management (standalone- SMM) offering?
A: No. This announcement does not involve discontinuing the Symantec Mobile Management (SMM) products that are built on the Symantec Management Platform. This product, also sometimes referred to as simply “Symantec Mobile Management” or “SMM,” is not involved with this announcement. It is only the Symantec Mobile Management for Microsoft® System Center Configuration Manager (SMM for SCCM) product that is being discontinued at this time.

Q: What is the product migration path for SMM for SCCM customers?
A: All your SMM for SCCM license entitlements and associated technical support entitlements will ultimately be migrated to App Center Basic Edition on or before the final End of Support Life date. We are not immediately migrating licenses in order to ensure that your existing entitlements, support and any new licenses/renewals purchased will stay on SMM for SCCM. You may request a license transfer from SMM for SCCM to App Center Basic Edition by contacting your sales representative or Customer Support.

If you are a customer using iOS or Android, the Symantec App Center Basic Edition product offers many of the same MDM features as SMM for SCCM, particularly with respect to iOS and Android-based BYOD mobile devices. If you are using SMM for SCCM to manage legacy Windows Mobile and/or Windows CE-based devices, we suggest you begin migrating your license entitlements in the second half of 2015, at which point Symantec plans to have incorporated both operational device features and Windows Mobile/Windows CE management into App Center’s MDM capabilities.

Q: How much longer can licenses be purchased for the SMM for SCCM product?
A: The SMM for SCCM product will be officially retired on June 2, 2014. However, new product subscription licenses for SMM for SCCM can be purchased until December 1, 2014. The last date that product subscription licenses for SMM for SCCM can be renewed is June 1, 2015. Please keep in mind that after June 2, 2014, no new feature enhancements will developed for SMM for SCCM.

Q: What does the discontinuance of the SMM for SCCM product mean to the Symantec Mobile Management Suite? A: Licensing for the SMM for SCCM product will continue to be included with the Symantec Mobile Management Suite until June 2, 2014. Other than the discontinuance of the SMM for SCCM product, there is no other impact on the Symantec Mobile Management Suite. Moving forward, the Symantec Mobile Management Suite will include the following solution components: