Privacy Policy

The following statement discloses the ORO2u consumer privacy practices for the ORO2u Web Site. We do update our policy from time to time without notice so please check back periodically. All updates will be published at this Site. This Statement of Privacy applies to the Site and governs data collection and usage. By using the Site or Software, you consent to the data practices described in this statement.

Personal information

ORO2u understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.

General Information we gather and track

We request personal information when you create an account, place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example, if you submit an order on-line with us, we will ask you for information necessary to complete the transaction such as your name, address, and credit card number. If you request technical support online, we will ask you for information necessary to complete the transaction such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing. You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How we use the General Information we gather and track

We use personally identifiable information in the following ways:

To provide you with information about product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;

To assist us in creating content that is relevant to you;

To provide you with special offers that may be of interest to you;

To assist us in creating better products and services to meet your needs;

To allow you to purchase, download, and manage product licenses, obtain access to services or otherwise engage in activities you select;

To help you quickly find software, services or product information important to you.

With whom we may share your information

ORO2U collects and uses your personal information to operate the Site and deliver the services you have requested. ORO2U also uses your personally identifiable information to inform you of other products or services available from ORO2U and its affiliates. ORO2U may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. ORO2U may provide your personally identifiable information to the affiliate that initially referred you to the Site.

ORO2U does not sell, rent or lease its customer lists to third parties. ORO2U may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In addition, ORO2u may retain the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of ORO2u. ORO2U will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ORO2U; (b) protect and defend the rights or property of ORO2U; and, (c) act under exigent circumstances to protect the personal safety of users of ORO2U, or the public.

Opt out of providing certain information

ORO2u provides a number of ways for you to opt out of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information. If you are on a ORO2u web page that requires personal information but does not offer communication choices, or would like to change your preferences for information that you have previously provided, please use one of the communication channels at the bottom of this statement. If you are registering a version of a product that does not provide you the capability to indicate your communication preferences, please use one of the communication channels at the bottom of this statement. If you do not wish to continue receiving our email newsletters or bulletins you can opt out of receiving these communications by replying to the unsubscribe in the subject line in the email.

Privacy of Children

ORO2u is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in the online activities and interests of their children. ORO2u does not knowingly collect information from children under the age of 13 and ORO2u does not target its websites to children under 13.

Software Updates Provided Online

ORO2u provides a online update service to provide improved versions our software. These updates are provided to correct operational defects and provide additional feature functionality to our users. As part of the software update process, we collect the following information: a statistically unique number (but not a Windows GUID), your serial number, your IP address, software version, type of operating system, the number of pages and documents that have been created, the number of users, installation language, the number of days used, relevant file association, user action logs, installation and update versioning and control information.

We collect this information in order to help us better understand the usage patterns of our products to provide more timely and relevent updates. We also use this information for planning and forecasting server loads, upgrade patterns, licensing, and purchasing patterns. The information is also used to generate aggregate statistics about how our software, web site, and update services are used so that we may provide the best possible support to our customers.

Security

We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

Since ORO2u is a global company, we provide company information to our worldwide offices. The personal information that you have provided to us may be transferred to other ORO2u offices around the world. Also, in certain countries our outside contractors might undertake the collection, transferring, storage and processing of your information.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that ORO2u does not have your current personal information, you can update it by using one of the communication channels at the bottom of this statement.

Use of Cookies

The ORO2U Site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time or qualify you for special offers that ORO2U may make available from time to time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. Cookies simplify the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ORO2U Site, the information you previously provided can be retrieved, so you can easily use the ORO2U features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to

decline cookies, you may not be able to fully experience the interactive features of the ORO2U Site that you visit.

Business Partner and Cobranded Web Sites

At the ORO2u Site, there are a number of links to companies with whom we have a relationship. ORO2u is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours. We also link to cobranded web sites that are maintained by ORO2u and one or more of our business partners. When you submit information to one of our cobranded sites you may be submitting it to both ORO2u and our business partners and the privacy policies of these cobranded sites may differ from this privacy policy. We encourage you to read the privacy policies on any cobranded site to which you link for information on the privacy practices of that site.

Customer Support and Discussion Information

Please remember that information you submit in a for purposes of customer or product support in a discussion group or forum will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

Privacy Contact Information

If you have any questions, comments, or would like to change your communication preferences, please contact us using one of the options below:

Email your Privacy comments or questions to sales@oro2u.com

Customer Service

ORO2U TERMS AND CONDITIONS

-- Disclaimer --

We are not a representative of any motorcycle manufacturer and the parts we
sell are not necessarily recommended by any motorcycle manufacturer. All
words used in our catalogues denoting any motorcycle manufacturer, models,
motorcycles are intended for reference only.

We are not an authorised OEM parts and accessories Dealer or Distributor
and in no way do we have or intend to imply any kind of business
relationship with any OEM brand. Our intention is to provide products that
can be used on a OEM brand motorcycle and custom motorcycles.

Although our replacement parts are not original factory equipment, our
intention is to provide quality replacement parts that meet or exceed
standards set by the manufacturer. The installation of some parts may void
or adversely affect your factory warranty or insurance conditions. Always
check with the relevant country laws that installation of parts does not
violate these regulations.

Any OEM numbers and/or fitments listed are only there for reference use
only. Any OEM number, brand and model name is intended for reference to
fitment and not to be taken as an OEM part. We do not brand, stamp or print
any parts with OEM representation, signs or words as all parts are solely
aftermarket replacements and should never be taken or assumed to be an OEM
part.

Cheques to be made payable to OFF ROAD ONLY LTD together with your
current bankers card number and address on the back of your cheque.
Should your cheque fail to clear there will be a £10.00 charge plus any
charges incurred in recovering any debt.

All goods remain the property of OFF ROAD ONLY until paid for in full.

If you wish to do so or if you have any query on the items in this
catalogue, ring now on 01597 822 666. Please note: your telephone call
may be recorded for training purposes.

Returns Process

Important!!!!! Please check all parts as soon as they arrive – It is your
job as the retailer, to check goods before you retail them (where
possible).

We accept no responsibility for incorrectly ordered parts after they
have been fitted.

Please check all spares against old parts removed, (especially engine
spares) to be 100% sure they are correct. Once fitted or used, we will
accept no returns for a refund or an exchange.

Refunds: Will be made by cheque or credit card depending on how payment
was originally made.

Should you not be 100% satisfied with your goods from OFF ROAD ONLY,
you may return the item in its original condition, along with the
original intact undamaged packaging and your sales invoice, together
with a returns note within seven days of purchase for a full refund,
less the carriage costs.

Returns will not be accepted without prior authorisation, please call
to obtain your RETURNS NUMBER.

Failure to input the fault description will result in the request being
rejected. "Faulty" will not be accepted.

Only genuine manufacturing faults will be accepted, Products that are
returned due to customer abuse will be rejected.

Returned goods will only be credited if they cannot be repaired or
replaced by a similar product.

If an item is found to be faulty we will offer a replacement FOC
however, if you sourced a replacement item from else where you may be
subject to a 20% handling fee.

"No Fault Found" goods will be held for 14 days awaiting your
collection after this point Off Road Only reserve the right to dispose
of any unclaimed UN collected items.

Exchanges: If you wish to exchange any item please use the
returns/exchange slip. Remember to include post and packaging costs to
cover your exchange.

WE DO NOT operate any sale or return policies.

The buyer is responsible for return shipping expenses under all
circumstances. Unless the product has been incorrectly packed or sent.

Some goods are supplied with a manufacturer's warranty. The reseller
may need to contact the manufacturer directly with warranty claims. Off
Road Only Ltd will use reasonable endeavours to assist the reseller
with warranty claims.

We offer a no returns policy on electrical goods and jets unless there
is an identifiable manufacturing fault.

Items returned after 28 days will occur a minimum 20% restocking charge
on the cost of the item, this will be deducted from your refund.

We reserve the right to reject any returns after 28 days.

Failure to return goods in the original packaging will result in a
minimum 15% re-packing fee being charged.

We are a business to business seller so are not governed by consumer
law or distance selling laws.

NO REFUNDS WILL BE ISSUED UNTIL GOODS ARE RECIEVED BACK AND CHECKED.

Overseas and Export enquiries

We will be pleased to quote specific prices, excluding the British rate
of Value Added Tax and including air or sea freight to any destination
in the World.

All prices shown in catalogue are + VAT at 20%.

If you are VAT registered we require your VAT number to enable us to
export without the VAT element. All goods must be delivered if VAT free
to your registered address.

Prices changes and VAT

Whilst every effort has been made to keep all prices updated, the
prices indicated in this catalogue and On-line, it may not always be
possible. Therefore, we reserve the right to discontinue any item from
this list and change prices as and when necessary. If in doubt about a
price please call.