The Need for Humility

Mr. Fernandes: Humility — and knowing what the real world is like. The new generation is coming in pretty soft. A lot of these young guys haven’t lived through a recession. There are plenty of jobs out there and they think, “I can always walk into another job.” The hunger and determination to do their best is sometimes not there.

WSJ: What’s the biggest management challenge you face?

Mr. Fernandes: To get people to think. At AirAsia, we want 4,000 brains working for us. My biggest challenge is to get people to talk, to express themselves, to get people to challenge me and say “Tony, you’re talking rubbish.” That’s what I want, not people who say “Yes, sir.” The senior management doesn’t have all the answers. I want the guy on the ramp to have the confidence to tell me what’s wrong.