One third of tour operators and travel agencies breached law

11.11.2013

(Interim report of third quarter of 2013)(Prague, November 5, 2013) All CTIA inspectorates participated in inspections of services provided by tour operators and travel agencies in the third quarter. Inspections were also based on submissions by consumers. “The number of detected violations has decreased by almost 25%. Despite this fact, consumers cannot be satisfied with services of certain tour operators and travel agencies. In general, in every third of them they faced violations of their rights that most frequently concerned unfair commercial practices, incomplete information about prices or claims. Therefore I recommend consumers to select tour operators carefully, i.e. to compare not only prices of their product but especially information about them. Selection can be easier with the help of discussions on previous clients’ satisfaction with the selected entity’s services,” said Vladimír Velčovský, the Director General of the Czech Trade Inspection Authority.