Xbox game and app updates download to your Xbox console. Generally, updates fix problems, add features or prepare for new Xbox Live content.

You'll be prompted to install available updates when you start the game or app. You must be connected to Xbox Live to update a game or app. Most updates are fairly small and install automatically within a few minutes.

Solutions

Solution 1: Check the status of Xbox Live

Check for service alerts on the Xbox Live status page, or see if an Xbox Live service alert appears at the top of this page. If there are any service alerts, wait a while and then try again.

Solution 2: Make sure that you can connect to Xbox Live

Press the Guide button on your controller, go to Settings and then select System Settings.

Select Network Settings.

Select Wired Network or the name of your wireless network, if you’re prompted to do so.

You might be able to correct problems related to downloading a game or app update by deleting the game or app from your console and then installing it again.

If you’ve installed the game or app on your hard drive, you’ll have to install it again after you delete it. If you purchased the game or app from Xbox Live, you’ll also have to download it again after you delete it. Don't worry, you won’t be charged for content you’ve already purchased. For information about how to download content you‘ve already purchased, see View your Xbox Live download history on your computer or Xbox 360 console.

If you originally installed the game from a disk, install the game again.

Copy the saved game information from your memory unit or USB flash drive back to your Xbox 360 Hard Drive.

Start the game, and then download the update again when prompted to do so.

Solution 5: Try a direct modem connection

If your Xbox 360 console connects to the Internet through a router or gateway (as opposed to directly through a modem), try connecting the console directly to the modem. Here's how:

Plug one end of a network cable into the back of your Xbox 360 console and the other end into your modem.

On the console, sign in to Xbox Live and start the game.

Choose to download the game update.

If you can download game updates when the Xbox 360 console is connected directly to the modem, but you can’t otherwise, there might be a problem with your router or gateway configuration. Contact the manufacturer of your router or gateway for help troubleshooting this problem.

Solution 6: Contact your ISP

If you’ve tried all of these solutions and still can’t download a game update, your Internet service provider (ISP) may help resolve this issue.

Frequently asked questions about updating games and apps

What happens if I don’t install the update?

You can still play your game even if you don’t install the update. However, you won’t be able to connect to Xbox Live while you play, and you won’t have access to multiplayer or online features.

What if I don’t have access to Xbox Live?

If you don’t have access to Xbox Live, you can use the game or app offline, but you can’t update it.

How do I know if my game is up to date?

Make sure that your console is connected to Xbox Live, and then start the game or app. If an update is available, you’ll be prompted to install it. Otherwise you’re up to date and good to go.

Do I have to buy additional content for an update?

No. Although some updates prepare a game for new content, you don’t have to purchase anything to get the update.

I’m having a problem with an update.

If you're having a problem downloading or installing an update, see Solution 2, above. If you’re connected to Xbox Live, clear your system cache and then try to download or install the update again.