Apple makes awesome products. Since years I spend most of my waking hours on their respective recent laptops. That part works so well. The iPhone is alright. I had better phones that worked much better as a phone. But that might be AT&Ts issue. And it kinda works.

Apples online user management is ridicolous though. I keep lots of passwords to lots of sites. And nowhere do I have the amount of trouble that Apple gives me. It never is clear if their different services share the same credentials. Changing / retrieving it is a nightmare. The whole user experience is just broken. I think that happens if you have one part of your business doing really well: You can afford to be sloppy in another. And I am sure that Steve never has to reset his password. And many people are having trouble managing their passwords. So they will not blame Apple for their broken system. I can, since things work on all other major sites and system for me. But not in Apple Land.

I never was intrigued by .mac and so I skipped looking at MobileMe. Which turned out to be a good thing. I wonder if Apple will be able to turn this around. But looking at their websites and it’s vast collection of broken links and outdated developer documentation I have serious doubts that this will be ever better.

No wonder the introduction of “mobileMe” was such a disaster. I, like most people, have registrations with many websites. From pointless things to online banking. Even though there is no official or firm standard for registration on websites certain practises emerged. And overall things work.

With one exception:

Apple.

Their web site registration mechanism for developers is broken. Not by one main outage or problem. More in the million paper cuts kind of way.

* passwords expire
* passwords have odd ’security’ restrictions. Of course you have to try a password to see that the system complains about something
* loging in to one part of the system does NOT mean that you have access to another, or that you just changed password would be working there.

Apples own website is pretty dismal overall, once you go beyond the home and apple store pages: Broken links clutter the whole thing. Links that go nowhere are an inherent problem of the internet. But having them within a company website is just lame. A million paper cuts. Not fun to repeat each one of them. But the mobileMe disaster did not come not as a surprise.

Other areas of Apple are vastly ahead of the game and the competition. The internet is certainly not one of them.