Voice Services

Lines and Telephones: Line Features

Polycom Set Features
Instructions for Polycom telephones are available for download from the User Guides page. To activate
PPS (PennNet Phone Service) telephone features, log
into PPS (PennKey authentication required).

Feature

Description

Activate Using

Advance One

Forward calls to another landline or cellular phone instead of voice mail. When an incoming call is not answered, the forward-to number is rung next. If the forward-to number is not answered, the call is then sent to the voice mail of the original PennNet phone number. If no voice mail is activated, the call will time out. The forward-to number can be a PennNet phone, a traditional phone on campus, or any off-campus or cellular telephone.

PPS

Anonymous
Call Rejection

Reject incoming calls from anonymous callers. The caller will
receive an announcement that the number does not accept anonymous phone
calls; the handset will not ring, and the call will not appear in the handset's
Missed Call Directory.

PPS

Bridged Line Appearance

Configure a single number to appear on multiple handsets and each handset can answer and view the status of the Bridge Line Appearance number. An incoming call will simultaneously ring on all sets until answered on one of the sets in the group. Once the call is answered, the lamp indicator for the number remains lit on all of the phones. If the call is placed on hold, it can be picked up on any other phone in the group eliminating the need to transfer the call. Unanswered calls are sent to voice mail, if a voice mail account has been established.

Forward incoming calls to any landline or cellular phone. You can continue to make outgoing calls while call forwarding is activated. The Call Forward All destination number may be displayed to other
PennNet Phone subscribers when this feature is enabled."

Call forwarding is limited by the call restrictions on your number. If you can only dial local calls, then you cannot forward your line to a long distance number.

Scheduler is used to control feature activation and deactivation. Call Forward All can be “scheduled” to automatically turn on and off at a specified day, date or time.

Eliminate busy signals when you're on the phone by redirecting the call to another landline or cellular phone. The forward-to number can be a PennNet phone, a traditional phone on campus, or any off-campus or cellular telephone.

PPS

Call Forward on Ring No Answer

Redirect calls to another number if you are unable to answer the phone. The forward-to number can be a PennNet phone, a traditional phone on campus, or any off-campus or cellular telephone.

PPS

Call Hold

Put a call on hold.

Polycom telephone

Caller ID

See the phone number of the incoming call. If the caller is another PennNet
Phone subscriber, you will also see the caller's name.

PPS

Caller ID (Custom)

By default the Caller ID Name is the full name of the primary owner of a PennNet Phone Number. This Caller ID Name text is seen when one PennNet Phone calls another; the text appears in the handset display. Setting custom Caller ID Names for a line will override the default name. This is useful if a number is shared among multiple handsets with different owners.

PPS

Caller ID Block

Block your caller ID from being displayed on someone else's caller identification device. (The University sends the telephone number and generic name, U of Penn, truncated in some fashion. The University does not send individual names.)

PPS

Call Waiting

Provides a beep sound to alert you that someone else is trying to reach you, the display shows you the telephone number of the inbound call.

PPS

Do Not Disturb

Prevent your telephone from ringing.

Polycom telephone

Ring Group

Configure up to 4 phones to share a telephone number which will ring simultaneously until the call is answered from a telephone within the group. Unanswered calls go to voice mail, if a voice mail account has been established.

When Missed Call Tracking is disabled, missed calls to the line will not appear in handsets' missed call list or change the missed call counter on the handset display. Consider using this option when you have multiple lines on your handset but only want to see the missed calls for your personal number. A handset restart is required when Missed Call Tracking has been modified in order for the changes to take effect.

PPS

Scheduler

Used in conjunction with Call Forward All, scheduler is used to control feature activation and deactivation. Call Forward All can be “scheduled” to automatically turn on and off at a specified day, date or time.

In the future you will be able to schedule other PennNet Phone features.

PPS

Stutter Message Waiting/Waiting Lamp

Provides a stutter dial tone to alert you to new voice mail messages.

Polycom telephone

Three-Way Calling

Establish a conference call between yourself and two other parties.

Polycom telephone

Transfer

Transfer calls with or without speaking to the person who is to receive the transferred call.