Tech Tip : CA Single Sign-On : Password Services Does Not Work on Apache

Issue:

We have configured Basic Password Services, and when a "Disabled User" tries to access a protected resource, the "Disabled User" browser is sent the Password Services page and the below error shows up in the Web Server logs :

[error] File does not exist: /CA/webagent/pw/smpwservicescgi.exe/

This happens for any Disabled Account User. And when this issue is triggered, the browser shows the error :

The requested URL /siteminderagent/pwcgi/smpwservicescgi.exe/ was not found on this server in the browser.

How can we solve this issue ?

Cause:

SetEnv parameter should be set in httpd.conf file. It should contain the path to <WebAgent Home>/bin and since it complains about etpki library missing, path to etpki should also be added to "SetEnv".