Why doesn’t my TV have the same apps as found on my smartphone?

While they share many similarities, the Android operating system used on the majority of mobile devices (such as smartphones or tablets) and the Android TV operating system are different.

As such, the applications you are using on your mobile device are not all guaranteed to be compatible with your Android TV, and vice versa. For this reason, only the Android TV compatible applications will be available for searching and installation from the Google Play Store via your Android TV.

Check our support site or the app developer’s website and see whether an announcement has been published. Here’s a link to the most popular services. TIP: If there is a network error code, try looking at this article with the most common error codes and the solutions (found in the Network/Internet section)

Perform a Power reset: Un-plug the TV power cord for 2 minutes and plug back in

2 Be aware that if you perform a factory reset, all of your Android TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.

Check our support site or the app developer’s website and see whether an announcement has been published. Here’s a link to the most popular services.TIP: If there is a network error code, try looking at this article with the most common error codes and the solutions

Try [Refresh Internet Content]

Press the [HOME] button, then select [Settings]

Select [Network or Network Setup]

Select [Refresh Internet Content]

Perform a Power reset: Un-plug the TV power cord for 60 seconds and plug back in

Non-Android TVs have pre-installed apps, or apps that are added/or removed from the system on the server. For the latest apps, please perform a TV software update.

NOTE: Third party apps are updated according to the app developer’s schedule/discretion.

I still have issues. What else can I do?

If you still have problems with your apps, we suggest looking at our frequently asked questions (FAQs). Go to your product page, on our support site, and type in your query in the search bar. Alternatively, you can download the Support by Sony smartphone app to receive instant notifications or use the BRAVIA Help function for on-screen TV help and troubleshooting, by pressing the HELP key on your remote.