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At SAP, we care a lot about our customer’s experience. If you have any problem while doing business with us, we want to know about it! Please call our management number so that we can take care of any issues.(832)520-0731

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[Technician] Jam, has been great considering it's his third time to our house and he has to come back to replace the... whole unit. Feel bad for all the trips but he's been very professional and explains everything that's going on. - Here it is 5/7 and I have not heard back from SAP regarding the repair or replacement of my water heater fan. I initially reached out to them on 3/26.read more

Scott P who is the Master Plumber/Owner of SAP responded to my call to clean up a shoddy installation of a tankless... heater done by another plumber. Before he took on the job, he gave me a clear plan on how and what he was going to do to get my expensive heater to work.
Scott made time to service me in between his busy schedules. I have to say, he did a fantastic job and didn't charge me an arm and a leg.
I highly recommend him and his company for all your plumbing needs.
Thank you Scott P for coming to my rescue.read more

[Service, Timeliness, Technician, Price] Your service was amazing from the customer service communication to the... excellent technicians that installed the water heater. I am well pleased with the entire process. The price was a little much for my family budget but my overall experience with your company has been more than excellent and that made the price well worth it. Thank you very much for everything!! I will definitely be using you all for future projects!read more

American Home Shield should stop using them. They came out to do an initial assessment of my faucet. They said they... needed to order a part so I waited. I called every couple of days and they keep telling me they are still looking for the part. 2 weeks later, they closed my repair order with AHS with no resolution. They never bothered to call me back. Zero stars!read more

It there was a zero star I would rate it. I came across to SAP because American Home Shield (AHS) sent them to fix my... shower leak. First technician showed up and cut a hole on the dry wall outside the shower to check the leak. After checking no water found under the shower pan, he took off with the Sheetrock piece and promised he will fix it after. A few days passed nobody showed up. I called AHS again then they sent another technician from SAP. The 2nd technician checked and determined it was the shower pan leak. To fix it, they had to replace all the tiles and shower pan, which will cost over $2800 and it was not covered by home warranty. I replied to AHS that I will not pay for the service at this time since there is no active leak after just one incident. I requested to fix the Sheetrock hole that the fist SAP technician cut at the time. Ever since then, I had been calling SAP and American Home Shield for more than a month. No one returned my calls and messages. SAP refused to come and fix the hole they cut during 1st service call even though they promised to come and close it out when they cut it. All customers please be aware! They are very dishonest and unprofessional! I am very disappointed with the way they treat the customer.read more

Unbelievably unprofessional. Took the day off for the Fri appointment booked several days ago over the weekend, between... 8-11a get my kitchen sink leak fixed and these guys call up at 9:30a to cancel...and offer to set up appointment next Wed. Likely a fraudulent front for scamming people. Best avoided...unbelievable that AHS works with such people!!read more

To start off I had to use them because of Home shield sent them. The first time they came they replaced the water... heater. It worked for about two weeks. Called them back and they sent a different technician out and I was informed the reason it went out again is because they installed the wrong type of heater. They put in a heater for natural gas and not propane. He proceeds to tell me I am luck I didn’t blow up!!!! They ordered the correct one and put the correct one in. Fast forward to this week... they came out Thursday looked at hot water heater determined it was the gas value that went out. Told me that they would order that part on Thursday and it would be shipped to my house and I could call when I received it to have them come and put it on. I was told I would receive a phone call that afternoon with the details. Saturday rolls around still haven’t heard so I called to see what was going on, the part hasn’t been ordered and wasn’t even in the notes that I needed a part ordered, she was going to check on it and call me back. Still haven’t heard from them so I am calling another company. I also advised home shield of the company that they are using. I’m sure it went on one ear and out the other due to all the kick backs they all get. I will NEVER use this company again.read more

Sean Hull is very kind, professional, and timeliness. He is also very knowledgeable. He inspected the garbage disposal... leaking problem thoroughly, and then replaced it in no times. He event taught us how to clean the chloride stain in the sink.read more

Sean from SAP was very professional , timely, and courteous and fixed a very difficult problem with the sink basket... that was leaking. Even went out of his way to pick up a part we needed even though we leave far away from the stores.read more

Justin & CJ were supposed to be here between 11 am & 2 pm on Saturday 7/13/2019. I actually expected them around 2 pm,... but they were here shortly after 11 am. Their GPS tracking app, worked great. I knew exactly when they would arrive at my home. When they arrived, CJ came in assessed my garbage disposal problems & tried to repair it. But when he could not repair it, he offered a replacement. PERFECT! He replaced my garbage disposal with a like for like product very quickly. He was finished and cleaned up within the hour!
Thankfully, a repair service that listens to their customers & fixes the problems in a quick, very efficient & timely manner.
We are very happy with S.A.P. Home Repair Services!!!
Thanks American Home Shield for sending S.A.P. Home Repair Services to fix our problem!! If we need home repair services again, please send this company back again!!!
Best Regards,
Brewer household!!
Austin, TXread more

DO NOT USE THIS COMPANY. As you will read from previous reviews, they do not communicate well at all. The technician... apparently arrived at my home according to SAP but made no effort to contact me via phone or text.
In turn, SAP charged American Home Shield and/or myself $75 while providing no actual service.read more

We have used SAP several times, thru our home warranty company. Evan, our technician, has been great every time. Always... polite and takes the time to explain what the problem is, how they are going to address it and also shares once it has been resolved. I appreciate that he takes the time to get the job done properly and in an efficient manner. Great job to Evan and the people at SAP. Thanks!read more

Worst plumbing services company ever. I was referred to them by American Home Shield for the replacement of a toilet. ... It took them 4 weeks to get us a new toilet. When they installed it they did not seat it properly so it leaked through the ceiling of the floor below. I called them to come out and fix it and they came out 3 days later and told us they had fixed it so it would not rock. However I discovered the next day it still rocked and still leaked into the bedroom below (see pic). I called them again to come out and fix it and they would never return any of my calls after this. AHS had to get another plumber to come out and fix the problem SAP created. They deserve no stars, but Google requires that I give them at least 1 star in order to post this review.read more