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For questions about products available in the KeithRichards.com Store, or about an order you've placed, please contact store@KeithRichards.com.

Below are some of the questions we get asked the most. If you don’t see your question on this page, please check out our Help section. If you still can’t find your answer, please click on "Other Question" in the list below to access our contact form.

Although Keith would love to meet with everyone individually, that is just not possible. We hope you understand. Signed memorabilia is something we would also love to be able to offer the community in the future, but at this time we are unable to provide autographed pictures, merchandise or arrange to have an item signed by Keith. Please be sure to join the KeithRichards.com mailing list because if this policy changes, we will be sure to make an announcement in an edition of our newsletter.

We are so glad to hear that Keith Richards has inspired you to write your own songs; please keep up the hard work. However, due to the demands on Keith's schedule, and the volume of inquiries we receive, we regret that we are unable to accept musical submissions.

There are currently no confirmed plans for Keith, neither as a solo performer nor with The Rolling Stones, to tour. However, if that should change, we'll announce it in a KeithRichards.com newsletter. If you haven't already, please sign up here to stay on top of all things Keith Richards.

In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.

When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.

If the product you receive is remarkably different than what was advertised on KeithRichards.com, or is a damaged, defective, or incorrect item, please contact us using one of the methods outlined in the Contact Us section.

When placing an order on KeithRichards.com, you may select to be charged in Canadian dollars (CAD), Euros (EUR), Pounds Sterling (GBP) or US dollars (USD). When shopping, you can select your desired currency by clicking on the currency flags.

After you have successfully submitted an order in the KeithRichards.com Store, you will end up on a Confirmation page that contains an order number. You will also receive a confirmation email sent to the email address you submitted when placing your order.

If you do not receive this email, please check your email program's junk (spam) folder. If it does not appear there, please email store@KeithRichards.com to confirm your order has been processed.

If you wish to make changes to an order before it has shipped, please contact us using one of the methods outlined in the Contact Us section. Since we process orders soon after they are placed in order to ship them to you as fast as possible, there is a very short window in which the orders can be modified.

Please note that requested order changes will be made at the discretion of KeithRichards.com. During certain periods we may not be able to make any changes in time due to the volume and nature of orders. Because of that, please ensure the accuracy and completeness of your order before submitting it.