Yesterday and today we suffered some IT disruption. If you e-mailed us during that period, your e-mail may not have got through, so if you have not received a reply, please re-send your e-mail and we will respond immediately.

In this country, the traditional way of terminating speaker cable is to use 4mm banana plugs. However, this amp is sold all around the world and in some countries, such plugs would be dangerous, because they would fit straight into a mains socket. For this reason, manufactures discourage the use of 4mm plugs by 'bunging up' the speaker outlets on their amplifiers. This forces customers to use bare-wire, which increases the likelihood of short-circuits and is incredibly tedious, particularly if good quality (i.e. thick) speaker cable is being used. Many of our customers therefore request that we remove the amp bungs for them. Even though it can be tricky and time consuming, we are happy to offer this service totally free of charge. Just as well really, because (as people who have bought the amp elsewhere have found!) this is not something that some customers can do on their own.

Like all high power amplifiers, this unit ideally needs at least two inches of free air space above it, in order to ventilate properly. If you intend to stack it vertically with another unit, it is always best to put the amp on top.

This product carries a free 5 year warranty, if you register it on-line at the manufacturer's website.

One of the reasons these speakers are so brilliant, is that they are physically large compared to a bookshelf design - please check dimensions and make sure you are definitely happy with a speaker this size before purchasing.

These floorstanders are supplied with adjustable spikes, which hold the speaker absolutely rigid, giving the best sound. The spikes actually cause LESS damage to carpets than castors or rubber feet, because a spike passes through the carpet pile and leaves no mark. Spikes should still be used on wooden floors - if you are worried about floor damage, simply use spike protector discs (which can be purchased cheaply from Amazon) or even a five pence coin, under each spike.