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Lessons Learnt The development of the IT system more complicated than we thought Initial input of data – underestimation of time. Staff consultation – balancing work and new system. To develop a small focus group of staff to meet and feedback learning

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Lessons Learnt Time required to manage outcomes Inputs to system need to be closely monitored Interpretation of questions Confusion over distanced travelled models

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Useful websites: www.homelessoutcomes.org.uk www.outcomesstarsystem.org.uk If you would like to demo our SPIN system which monitors hard outcomes you can email info@spinsystem.org info@spinsystem.org