Évaluations des clients

Danny R.
le 8/14/2018

Judith M.
le 8/13/2018

We were very pleased with the prompt response and excellent service when we arrived. Would definitely recommend this facility to anyone.

Greg W.
le 8/12/2018

Évaluation :

Joshua gave great service, much appreciated.

Mark J.
le 8/7/2018

Évaluation :

Nothing really. We appreciated the use of the carts for putting and taking things out of the storage bin. This was most helpful. Brittany and her team were very thorough in renting process. The center was also well stocked with supplies we needed. Checking in and checking out was completed quickly.

Greg S.
le 8/6/2018

Évaluation :

I rented the 6 x 12 foot enclosed trailer last Monday and was due back Friday however I may have needed a extra day since i was out of town on business. I spoke to Greg at that location who said it would be fine to extend it. On Friday I received a call from that location I rented it the employees name was Anna I was told true or not I dont know. When I told her I needed extra time she literally was on the phone huffing and puffing while i was speaking to her very rude and un professional. I run a large company and would terminate her immediately if she represented my company like that. Then I told her I was in Kentucky on business and she huffed again and said what your in Kentucky then she pulled the phone away and told the other employees there Oh My God he’s in Kentucky. I asked for the manager which was another female there which I told her what her employee did she stated she was standing right there the whole time. I was not impressed what so ever with ther customers service or lack there of. I would like to escalate this to a area manager or regional manager to provide those 2 employees I dealt with some diversity training. I will not use uhaul again and my company rents a uhaul once a week for business I will just go pout and purchase enclosed trailers this week after that behavior was exhibited. Good day

matthew v.
le 8/5/2018

Évaluation :

Had to sweep out U-Haul

John C.
le 8/5/2018

Évaluation :

No one explained to us that we couldn’t reserve an appliance dolly or moving blankets are using the 24 hour service. When we picked up the truck neither of those items were on it and when we checked back with you all we were told we have to come back to get those during store hours which was not convenient for this move

JOE Z.
le 8/5/2018

Évaluation :

Very helpful!

Gina B.
le 8/4/2018

Évaluation :

I use this location frequently and they are always efficient and courteous. I also use the storage unit. The are knowledgeable and always a pleasure to work with!

sterling m.
le 8/3/2018

Évaluation :

Did not read the instructions before having me wait an extra hour on the car transport and hooking it up on Saturday when the direction clearly said pick-up car transport on Sunday.

ramona s.
le 8/2/2018

Évaluation :

Nothing needs improving!!!

Dayton S.
le 7/31/2018

Évaluation :

Nothing. The guy that helped me was super nice and informative!

Chris H.
le 7/31/2018

Évaluation :

Changed pick up location. Then were told we did not have one and then we were told we did.

Nita Harder R.
le 7/30/2018

Évaluation :

I really have no complaints in picking up and returning the haul trailer I rented. No problems!!

Barbara M.
le 7/30/2018

Évaluation :

We rented a 17 foot truck to move from a condo. We thought it was large enough. We did squeeze most everything in, but will rent larger truck next time. The rental and return of truck went effortlessly.

Scott G.
le 7/30/2018

Évaluation :

We rented a 5 x 8 trailer, and the day of the 5 x 8 was not available. We were upgraded to a 6 x 12. I know they were trying to help us, but was there no 5x8 anywhere in stl we could of had? The inconvenices was the 6x12 limited our speed to travel to Springfield. Also with the unit not full it was very hard to navigate while we traveled. It was a very long trip to Springfield.

RANDY P.
le 7/30/2018

Évaluation :

Date manager on duty at Saint Peter's. Agrees that that was an unreasonable distance to have to go to get the truck. He and foreign me that it was there practiss to go get a truck for someone if they had not had it in their location. He said that is normally the way it is done. They were very very polite and very understanding about my on happiness and did take down my complaint and are going to see that it is forwarded to corporate

Rob M.
le 7/29/2018

Évaluation :

Everything went fine. The people at this location do a great job with customer service.

Rizwan H.
le 7/29/2018

Évaluation :

Nothing

Glen B.
le 7/29/2018

Évaluation :

The ignition key was sometimes hard to turn. And when I returned the truck after-hours, the key was stuck in the ignition. I tried for a half-hour to remove it, but the key wouldn't come out. I put an explanatory note detailing the problem into the key-drop-box. I left the truck's doors locked, in order to deter anyone from stealing the truck, since the key was still in the ignition. The next day, a UHaul person phoned me & said I would be charged an extra $7 because I had left the doors locked with the key in the ignition. I did not give my permission for this extra charge ! Why should I be charged extra for a malfunction in UHaul's company truck ? If that $7 was applied to the total bill, please remove it !
Also, the air conditioner fan was intermittent -- it would blow for a while, then stop. Because of this truck's two problems, there is no way that I should be charged extra.

David F.
le 7/29/2018

Évaluation :

Cannot think of anything
Excellent All!

Gina B.
le 7/29/2018

Évaluation :

Manager, Tammy, is great to work with. I use this location all the time. The staff is great! The facility is always clean and well maintained.

Tina R.
le 7/25/2018

Évaluation :

I just think we should have been told the after hours online check in process and that pictures would be needed. Otherwise, it was a good experience.

Mark J.
le 7/24/2018

Évaluation :

This was an excellent location and the staff were most helpful in our move. It was great that there were carts we could use to put the things in our storage. We especially liked the cart for the box springs and mattress. All in all we would definitely use this location again if we needed a move with a U-Haul.

THERESA S.
le 7/21/2018

Évaluation :

Everything was very smooth. Renting the truck, check and pick up of the truck and return.