The Top Ten Considerations for Virtual Contact Centers

Author: Howard Lee, CEO, Spoken

Posted Date:

Summary:The concept of a contact center is quickly evolving into something more like a contact network as agents increasingly work from home or remote locations. For the most part, these so-called virtual contact centers, powered by highly pervasive and available solutions such as voice over Internet protocol (VoIP) and customer relationship management (CRM), are viewed as primarily beneficial for organizations doing more with less in a difficult economy. However, as it turns out, the trend is also good for agent recruitment, retention, and performance. And that's just the beginning!

Ziff Davis is proud to present The Top Ten Considerations for Virtual Contact Centers, a live and interactive webinar on the trends, innovations, and solutions you need to know about.

• Gain a better understanding of the issues that are driving the virtual contact center model and how you might be able to take advantage
• Lean about the potential gains in performance and productivity with agents working from their own homes with the very latest contact center solutions
• Discover how to identify, evaluate, and select the right solutions and vendors for your own virtual contact center migration

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