When the volunteer from the American Red Cross arrived it was like seeing an old friend and that was just what Megann Hooyman and her family of Appleton needed. The moments leading up to it were a blur of smoke and sirens.

Megann’s family, including her husband, Andy, 4-year old daughter, Zoey and the two-year old twins, Rylee and Callie, had arrived home from a holiday event with Santa. It was a festive Saturday morning so it took Megann a few moments to realize something was wrong.

When she opened her door all she saw was black and smoke. The glass from the oven was shattered on the floor and smoke was everywhere. She bent down to Charlie, their basset hound, but he was already gone. In the living room the smoke was so thick she could not see her hand in front of her.

She ran out the front door and yelled for someone to call 9-1-1. Smoke billowed out behind her. When she opened the door it allowed oxygen in to ignite the flames again.

Andy grabbed the fire extinguisher nearby and used it to keep flames down until firefighters arrived. “It was lucky that we had the fire extinguisher and that Andy knew how to use it,” says Megann.

Within moments Megann heard the sirens and the fire department was there. The fire fighters not only got the fire under control but assisted the family’s other dog, Zebby, who suffered bad burns and smoke inhalation. The ambulance assisted Andy who also was treated for smoke inhalation.

The fire damage was extensive and their possessions were destroyed.

Megann says the American Red Cross volunteer appeared out of nowhere. It’s like seeing a familiar face when you see the American Red Cross logo and that red vest. “It was nice to have that one reliable thing you know you can count on for information and support.”

Megann says the volunteer being there made her feel less alone. “I would have felt lost because I wouldn’t have known what to expect.”

He offered honest advice, time to process next steps and he made sure they were ok. He made sure they had housing and asked if they needed community resources like the food or clothing pantry. He gave them a $625 debit card for necessities like shampoo, conditioner and diapers. “It goes pretty fast when you have little ones,” says Megann.

Megann says she is thankful for such a supportive community. In the weeks following the fire, they stayed with family and were offered much support from friends and community who rallied to help keep the holiday season merry.

“You donate, you give back but you never think you are going to be on the receiving end,” says Megann. “But you need these services.”

Megann recently became the newest member of the American Red Cross Disaster Action Team.

“I hope I volunteer but I hope I don’t because it’s not a good situation,” says Megann. That’s why she’s not only being trained in disaster response but also wants to assist in fire safety and prevention education.

Megann is joining the team of compassionate and caring volunteers in red vests so she can be a friend when someone needs it the most. “You see it in school and on t.v. but you never think it will happen to you,” says Megann. “I don’t know any way to thank those who helped us except to give back and volunteer.”

If you want to be like Megann, please check out the volunteer opportunities at redcross.org/WI/volunteer. Join us as we #Help1Family!