I just went over this thread and would like to sincerely apologize for your last contact with our support department. This is not the norm or what is expected of our agents and in no way should reflect the rest of our hard working CS team.

Making sure that you can play our games and that you are able to access all the features that are supposed to be available to you is our top priority and we have the proper teams looking into anything that can cause these issues.

The troubleshooting steps our previous agents had you try have been reported to help those who reported encountering a similar issue.

I'll be reaching out to you within the next few minutes through a private message. Again, I would like to apologize for the experience and issues you have encountered.