Configuration Manager

You perform most Packaged CCE configuration with the Unified CCE Web Administration gadgets. Limited configuration is performed in the legacy Configuration Manager toolset. This section describes the tools in Configuration Manager and explains how and why to access them for Packaged CCE.

Media Routing Domain
List

If you plan to use
multichannel routing, you must configure one or more Media Routing Domains
(MRDs) for them. The system uses MRDs to organize how requests from different
media are routed to agents. After you add them in Configuration Manager, these
MRDs populate the Select Media Routing Domain popup window in the Dialed Number
tool. If MRDs are already configured, you might need to access this tool to
change settings such as Max time in queue or Service Level Threshold.

From
the Media
Class drop-down menu, select any of the CIM_BC, CIM_WIM, or CIM_EIM
media classes (or a custom media class if you have added one) depending on the
purpose of the MRD. Typically you have at least one MRD for each media class.

Note

The Service Level Threshold value is the system-default that is
used to configure a skill group.

Step 6

Enter required
fields. Refer to the Media Routing Domain List online help for field
explanations.

Step 7

Save the
configuration.

Permanent Deletion

Some objects are "marked for deletion" only in Unified CCE Administration. They remain in the system for reporting and record-keeping purposes. Follow this procedure to delete them permanently:

Procedure

Step 1

Open Configuration Manager.

Step 2

Select Tools > Miscellaneous Tools > Deleted Objects.

Step 3

Click the table name for the object you want to delete. This action opens a panel showing all records for that table that have been marked for deletion.