Complaints

The Crofting Commission is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.

If you are dissatisfied with our services, please tell us by completing and returning our Complaints Form, copy below. Detailed guidance notes describe our complaints procedure and how to make a complaint are available below along with a leaflet summarising our complaints procedure. We hope to respond to all expressions of dissatisfaction within 5 working days. If we need to conduct a thorough investigation you will be notified of this and you will receive our response within 20 working days.

PLEASE NOTE: A complaint cannot be made in relation to a Decision on an application taken by the Crofting Commission unless you consider there has been a procedural fault or a failure in process when arriving at that decision. For information on how to appeal a Decision see Appeals.

If the issue you are dissatisfied with is regarding a breach of common grazing regulations please complete a Breach of Regulations form.

Statistical summary of complaints dealt with by the Commission can be found below.

Complaints

Applications to the Commission

We are currently dealing with high volumes of applications to the Commission. As a result, we may not be able to acknowledge receipt of your application within our usual 5-day period. We apologise for this and appreciate your patience.

Looking for information? Have you tried the Register of Crofts online.