KEEN offers a one year warranty on all our products from the original date of purchase, as well as a two year warranty on our KEEN.Dry waterproof system, against any leaking, as long as your product was purchased from an authorised KEEN dealer. If you believe your KEEN footwear, Clothing, bag or socks are defective for any reason, please contact the KEEN retailer where the original purchase was made. The retailer is the best place to get your warranty issue resolved, should you need further assistance with your claim for purchases via a KEEN authorised retailer, please contact KEEN via cs.europe@keenfootwear.com.
For product purchased via www.keenfootwear.com and all other warranty claims, please use our Warranty Claim Form.

Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, or unauthorised repair, or purchased from any third party seller that is not an authorised KEEN Europe Outdoor B.V retailer.

At this time we do not offer replacement footbeds. We have found that Spenco and Superfeet both offer a good selection of replacement options. It may help to clean your current insoles; just remove them from the shoes and soak them in warm water with a mild detergent, gently scrubbing with a soft brush or washcloth. Try some tea tree essential oil, a non-allergenic natural antiseptic, rubbed into the dry insole.

If your warranty replacement request is approved and you wish to exchange your warranty replacement product, you must call 00800 44 55 44 55 to obtain exchange authorization. We're happy to exchange unworn products for a product of equal or lesser value within 30 days, but we are unable to offer a refund for warranty replacement products.