Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.

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ABOUT US

Contact Center Pipeline provides contact center professionals with smart insights and practical advice to stay ahead of the fast-moving trends that are shaping the contact center industry. In addition to our monthly magazine, we have a wide range of resources to help guide your contact center decisions.