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Right of revocation

Right of revocation

Purchasers in the sense of section 13 of the German Civil Code have the right to cancel their contract statement
in the case of distance contracts without giving a reason either in writing (e.g. letter, fax, email) or by sending the item back. The deadline starts once these instructions have been received.
Timely delivery of the cancellation or return of the item will suffice for ensuring the cancellation deadline.

Important note:
The right of return does not apply in the case of delivery of goods produced according to client specifications or are clearly designed according to personal requirements.

Consequences of return:
If an effective return takes place, the mutually received services will be withdrawn and, if applicable, compensation will be given. If goods have been damaged, compensation can be claimed. This will not apply if the damage to the goods can be identified by inspection – as would have been possible in a retail outlet. You can also avoid the requirement to pay compensation by not using the goods as owner and to refrain from doing anything, which will reduce the value of the goods.

The customer must cover the cost of returning the goods if the delivered goods correspond to the items which were ordered and if the price of returning the item is no greater than 40 EUR or if, in the case of a higher price, the customer has not performed their counter-services or a contractually agreed part payment at the time of the return of goods. In these cases, the customer can hand in the item at a post office in a standard parcel with the instructions “Recipient to pay fee”. The customer will pay any additional costs resulting from special services or if selecting an expensive postal service (e.g. express etc).