Residential

Guide for Residential Curbside Services

WEEKLY CURBSIDE SERVICE

All garbage, recycling and compost equipment and service is included in one monthly rate. Your rate is determined by the size of your garbage cart. Please call 255-5200 for more info or to sign up for service. Click here for payment options.

Your brown compost cart is not just for yardwaste anymore…Include the Food! Our customers are entitled to up to two (NRWS) or four (NCRWS) brown compost carts at no charge. Additional carts are available for a small charge.

Please no glass, plastic, rocks, dirt, cat or dog waste or painted wood in the compost cart. Loose items outside the cart cannot be picked-up and only company-owned containers will be serviced. You may also stop by our Napa office to pick up one box of compostable bags for extra yard trimmings. Please call ahead for extra pickup on your regular service day (up to two times per year).

For highest efficiency, put your carts out for service only when they are full.

Carts should not obstruct bike lanes or sidewalks.

Place your carts two feet apart and 4-6 feet from any obstruction, such as cars, trees or mailboxes, so the collection truck can easily approach the cart.

Place the cart so the lid opens toward the street and the handle is away from the street.

SPECIAL SERVICES

EXTRA PICKUP OF TRASH OR RECYCLING

On occasion you may have more trash or recycling than can fit in your carts. We provide extra trash pickup for a small charge per 35 gallons (approx. 3 kitchen bags). There is no charge for extra recycling. Extra trash or recycling will only be picked up with your carts on your regular service day. You MUST call ahead for either service. See above for extra yardwaste options.

CURBSIDE MOTOR OIL RECYCLING

Do you work on your own car? Join our CONVENIENT, EASY & FREE curbside used motor oil recycling program!

1) Call 255-5200 to sign up for the free curbside pick-up program & to receive a NRWS/NCRWS free oil recycling container and oil filter bag.

2) Pickup will be on your regular collection day. When you are ready for a pickup, please call 255-5200 (at least one business day before your normal service collection day) so the drivers will look for your oil container set next to your recycling cart.

3) You will receive a replacement recycling container and filter bag for your next oil change.

COOKING OIL COLLECTIONThe Recycle More program now includes cooking oil collection! This free curbside service is available by appointment to all customers, and customers must call ahead or visit the Recycle More page to sign up for a metal collection container. The public can also drop off cooking oil in the free collection container at Devlin Road Recycling & Transfer Facility.

E-WASTE, TIRE, AND BULKY ITEM PICKUP

NRWS/NCRWS will pick up used tires, e-waste (TVs, computers, microwaves, etc.), and bulky items curbside on your service day. Customers can schedule free pickups of e-waste, metal appliances and large metal items through the Recycle More program. Fees apply for other services and pickups must be scheduled in advance…call 255-5200 for details.

MEDICAL EXCUSE / NON-CURBSIDE PICKUP

If (for medical reasons) no one in your household is able to place the carts at the curb, NRWS/NCRWS will collect the carts from your yard at no charge. A medical note from a physician must be filed annually with NRWS/NCRWS for this service.

BEYOND THE STREET PICKUP

If you’re unable to place your carts at the street curb (example: for long driveways) NRWS/NCRWS will drive to the point of pickup for an extra charge that depends on the distance from the street. Call for rates.

BOXES FOR LARGER PROJECTSAre you taking out a patio, building a fence, overhauling your backyard, or doing a remodel? Click here for details.

VACATION STOP

One (NCRWS) or two (NRWS) times per year you may stop service for 2 weeks to 3 months and NRWS/NCRWS will not charge for that period. You must call ahead 2 business days to arrange for this service.

HOLIDAY SCHEDULE

If your service day falls on one of three holidays – Thanksgiving, Christmas, or New Year’s Day – your trash, recycling, and compost will be picked up the following day, and service will be a day later than normal for the rest of that week (through Saturday). An announcement of office hours will be included in advance in your billing statement, the website and social media. We provide normal service on all other holidays (Memorial Day, Independence Day, Labor Day, etc.).

SPECIAL EVENT RECYCLING

Special events provide a great opportunity to recycle and compost…do you wonder why it is missing at so many events?

NRWS/NCRWS is committed to increasing recycling at Napa events and helping you make it work. When you call us for service for your event we’ll help you select the right recycling, compost and trash containers for your needs and we’ll provide guidelines for successful event recycling. State and County policies require recycling at large events. Plus, recycling will save you money because there is no charge for separated recyclables at events…while there is always a charge for trash collection. Click here for more details.

TOURS & PRESENTATIONS

What happens to your recyclables and compostables after you put them in your curbside carts?

Napa is in the forefront of recycling and our customers are largely responsible for that. We invite your organization, business, or school to take a tour and see our recycling and composting facility first-hand. We are also available for presentations about the economic and environmental benefits of recycling – tours and presentations are available to all ages.

REDUCE, REUSE & RECYCLE GUIDE FOR NAPA COUNTY

Explore the “green” in your phone book yellow pages.

Look under “Recycling” for this comprehensive guide about recycling programs, workshops, rebate incentives, donation alternatives and proper disposal of hazardous wastes. All of this info is also available here.