Product selectionI have used amazon many many timesI really love amazon and this time i was truly disappointed

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Apr 27Cleve

Amazon - I want to dispute a reacurring charge on my bank account. I didnt authorize

My daughter accidentally opened a prime account on her phone. I seen the charge on my credit card.so i asked to look at the account so i could cancel it and she said it was cancelled. Although its still on my credit card as a reacurring charge

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00

ID

#1892635
Review #1892635 is a subjective opinion of poster.

Location

Seattle,Washington

Loss

$14

Preferred solution

Full refund

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Apr 26PissedConsumer1891467 of Seattle, WA

Amazon - Payment

2.9

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I am having trouble paying for an order that I put in and your system says that my cards are not working. I called the banks and yes my cards are working and good. So there is something wrong with you system. Please contact me so I can pay the bill $102.

User's recommendation: Don't take Amazons word that its your fault about the problem you are having with trying to pay a bill. Amazon needs to improve there customer service in every way. with anything. When you have tried every card and tried to get a hold of them then I can see that need to do emprovments on their entire order system.

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00

ID

#1891467
Review #1891467 is a subjective opinion of poster.

Location

Seattle,Washington

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Apr 16PissedConsumer1874485 of Seattle, WA

Amazon - Charged for prime and shouldnt have been

2.2

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This is the fourth time I have had to cancel an Amazon Prime subscription I did not request. I hope it does not happen again. That would make me very happy and not pissed! With anticipation, Paula

User's recommendation: Get it in wr6.

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1 comment

AnonymousPissedConsumer1851472Apr 16#1851472

Next time wait till the booze wears off.

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00

ID

#1874485
Review #1874485 is a subjective opinion of poster.

Location

Seattle,Washington

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Jul 07, 2019David D of Seattle, WA

I was charged as a Amazon Prime member when I am not one.

1.0

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On July 7 2019 I was charged the Amazon Prime membership fee, when I am not a member. I even went so far as to check online right after the transaction. When I contacted someone on their customers service line, they informed me it would take 3 to 5 business days to correct a $13.09 mistake this billion dollar business made. When they had no trouble withdrawing the funds from my account right away.

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00

ID

#1579808
Review #1579808 is a subjective opinion of poster.

Location

Seattle,Washington

Service

Amazon Prime Membership

Cons

Shady business practices

Unauthorized charges

Amazon takes my money without consent

Reason of review

Return, Exchange or Cancellation Policy

Loss

$13

Preferred solution

Let the company propose a solution

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i order an items from Amazon.com. I order an Georgia-Pacific Standard 92 Multipurpose 8.5 x 11 inches 1 box of 3 packs. The order number is 113-4004279-1935430. I order on September 2, 2018. And They want me print out the Return Label. The amount of the items is...

They randomly charged a card on my account that wasn't the default payment card, and the purchase amount of $1400 got declined because they used an old card that they weren't supposed to use. So, I got an email saying my order was canceled because the payment didn't go...

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Signed up for Prime and then placed two Prime orders to be delivered in two days. On the delivery day, received messages that delivery was “attempted” but failed. Huh? Never had this problem. Came home to find one item had been delivered after all in mailbox. Contacted...

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00

1 comment

AnonymousPissedConsumer1470095Apr 26, 2018#1470095

I don't understand the problem. If it was attempted but failed, then you weren't home to get your package. End of story.

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00

ID

#1238851
Review #1238851 is a subjective opinion of poster.

Location

Seattle,Washington

Reason of review

Order processing issue

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Jan 01, 2016PissedConsumer762246 of Seattle, WA

Amazon - Prime

1.8

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Advertised vs Delivered

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Amazon Fresh-You now have to spend $299 to use Amazon Fresh. I use it about four times a year. Who in their right mind would pay $300 a year to have groceries delivered four times? There is no way to opt out. Other grocery delivery places charge $10 per delivery unless you order over a certain amount. I spent 2 1/2 hours navigating their site only to find out at checkout that I had no choice but to cancel the order or sign up get my groceries and cancel. It took me another hour to reach someone as I originally thought due to their advertisement that this was some sort of add-on to Prime Now that allowed you to pick a set # of items you usually have to restock weekly and have it delivered. Imagine my surprise when I found out it was actually more of a delivery fee. I'm already a member of Prime and am growing more discontented with it as the 2 day free shipping is now more often than not ineligible for the items I purchase and the prime video changed their connection so now you have to scroll through all of their movies in no particular order to find something you actually want to watch. There used to be a lot of good shows and movies on it, they've removed a lot of them and you have to rent them now but the B movies and *** no one wants to watch is still on there. Amazon was doing so well for a while. They were anticipating our needs and growing in those areas. I don't know who is in charge of all the Prime stuff but they are seriously screwing it up and I'm about to cancel all of my membership here.

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Comment

10

ID

#762246
Review #762246 is a subjective opinion of poster.

Location

Seattle,Washington

Service

Amazon Membership

Cons

Horrible customer service

Reason of review

Too big for your britches

Preferred solution

If you want to branch out into service delivery, then you need to make it easy for customers to access your stuff and not get charged a ton of money for it.

Lost a TV in Amazon world

4.0

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Customer service

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I am a prime member and ordered a TV during Black Friday deal. It was supposed to come by Saturday 5th Dec 2015. They missed it and rescheduled it on Tuesday 8th Dec 2015. They missed it on this date as well. Now I don't know where it is and by when it will be delivered to me. I tried to contact them to their cust care during the day time. I have waited for 12 minutes then disconnected the call. My order number is # 108-7938253-2976247.

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I filed the following report with Amazon as a "consumer review", but Amazon refused to publish it stating that it did not meet their "criteria". The report was about an Indigi smart phone manufactured in China but sold by Digimax LLC in California. The report follows:...

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Comment

300

10 comments

AnonymousPissedConsumer1580751Oct 15, 2018#1580751

Yes I would. I'm in the process of looking for a "New" smartphone.

I've been researching on line for my choice. I was looking at the Indigi brand. I've never heard of them and that's how I stumbled on this very informative and helpful review. I will not be purchasing that brand or from Amazon.

I have never researched the seller, just the product. For that Amazon rep to be so flippant about the customers concerns is uncalled for. And shows that they need to be retrained on "Quality" customer service. When I chose "NEW" on Amazons selections for unlocked phones, refurbished models came up as well.

There are 2 things that Consumer Reports tells you to never buy refurbished, phones and pc's. Thank you for the truthful review of the phone and the sellers. Once again buyer beware. And shame on Amazon for not standing behind you.

We may be little fish in their big pond; but there are a lot of us little fish in that pond.

As long as we talk about our experiences; good or bad, it'll make a difference. Good luck in the future to you.

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ID

#586127
Review #586127 is a subjective opinion of poster.

Location

Seattle,Washington

Service

Amazon Shipping Service

Cons

Product review policies

Reason of review

Poor customer service

Preferred solution

Let the company propose a solution

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Dec 05, 2014Alexandrea of Hayden, ID

Amazon - Seller gone unpaid

4.0

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I am a licensed resaler and seller who is owed by amazon over $200.00. I took the time write a polite inquiry slash grievance and their auto reply was to say the least frustrating. I gave up. I USED to be seller (or at least I) could Confirm Shipment on a new order then after that, get a Transfer- and all of it, no holdbacks. For the last three months 'transfers' have been only trickling in. I sold a sewing machine. Its sage to make sure its shipped properly with a delivery confirm. So I chose UPS. $70.00 cost to me. That's fine, but amazon has not even paid me for the sale. I do NOT have this heartache with ebay. Ebay one of the bigger troubles is non paying bidders but ebay/paypal always comes 'thru for me. I did a search on amazon seller complaints not only for my own quasi assurance but to also assure other vendors they are not the only ones going without. I was very specific in my I need to Be Paid message to them but its seems a roundabout process. Sellers may want to actually call to speak to someone.