Determine how ready the organization is to adopt a KM program. See where a KM program would provide the most benefit.

Institute a KM program:

Put a KM program in place across the organization (or select segments in the organization). Put in place the policies, governance structure, processes, training, and products that are necessary for a successful KM program.

KM Facilitator Training:

Provide hands on training so employees have the specific skills needed to lead productive KM sessions.

Institute a Lessons Learned program:

Put a lessons learned program in place across the organization (or select segments in the organization). Put in place the policies, governance structure, processes, training, and products that are necessary for a successful lessons learned program.

Leadership training:

Understand the principles of leadership, how leadership is different from management, and how to apply the principles in your specific job. For executives, mid-level managers, and first line supervisors.