I've had a Hard Drive crash / download old items

Please backup your files on an external Hard Disk using Time Machine (or a service like Dropbox) in case your computer fails and you need to re-install.

We can only re-supply files over 90 days to Bundle users who have a dashboard with all the files to download again at anytime.

When you buy your item you instantly get the download link (it's also emailed) and a "save to Dropbox option". Please take good care of this.

How can I check for updates?

To receive item updates, just use Sparkle (the update function inside RapidWeaver Stacks) or Waterfall within RapidWeaver to receive theme updates. We'll keep supporting the product for as long as it's possible and as long as it's on sale. In most cases, beyond this.

We send out regular updates via email also (newsletter and via Selz email) and Bundle users can also download anytime from their Dashboard. So there's many ways to get notified and access the update, depending on which method suits your workflow.

I didn't receive my purchase

This rarely happens but sometimes does. Our store is powered by Selz so as soon you purchase you should be greeted with an on-screen download link and "save to dropbox" button. You will also receive an email immediately with a download link also

If you don't receive your email please double check the junk or spam folders. If it's still not there then let us know below your name and what you ordered and we can resend it to you.

Wall Stack isn't working

In this case Wall Stack isn't working, most likely the ID or API from the social media channel weren't input correctly. To get around this, double check them or use the API keys in the RapidWeaver project file to give you a head start. Then amend the IDs to your own accounts.

I can't change banners in Split Theme

Add your image to the RapidWeaver Resources area then add this snippet to the Custom CSS pane in the Page Inspector

Upload the .htaccess file as instructed. There's more with videos on Dropkick here

How can I start with Just Forms?

A simple note on how to create your first form and embed in RapidWeaver. Follow this mini-tutorial.

I only want one item from the Bundle

We sell many of our items individually here in our store. If it's not in the store, it's most likely an older addon and included in the Oak Bundle. These are sold inside the Oak Bundle only at this time.

Can I get a refund?

All sales are final. Since all of our products are downloadable files, which cannot unfortunately be protected through the use of serial numbers, all sales are final.

We do not offer refunds but in some cases we can offer exchanges on our digital eCommerce goods.

Yuzoolthemes offers its products on an as-is basis. We cannot guarantee compatibility with each and every third-party plugin for RapidWeaver. Any bugs we of course fix but everything is working currently. You can check the update status here

That said, we have a fast, responsive and great support process and will do our very best to make you satisfied and get you where you want to go in your RapidWeaver project. Look through this page to answer your question or Ask a Question below.

Bundles

We don't offer refunds for renewal payments either. Thirty days before your Bundle renews, we'll send an email letting you know you're scheduled for a payment. This gives you a chance to update your credit card or cancel the Bundle extension before the charge is processed. This can be done within your account.

Do you provide customisations?

All our addons come with enough customisation options within the RapidWeaver dashboard that you shouldn't need to further customise our work.

However, should you be in need to further customise our wares, we unfortunately don't have the resources to extend or customise our addons (or another developer's addons) for your project.

For that we recommend to hire a qualified developer to help you.

Good luck with the project!

I don't know how to use xyz technologies

We will do our best to help you with our addons, but any support to do with web design, RapidWeaver, Stacks or servers is beyond our support realm. We will always try or point you in the right direction, but we can't be responsible for that big area of learning, beyond just the Stack or Theme.

Report a bug

This is really helpful in getting things fixed and updated. Often it's not actually a bug and more likely an overload of Stacks on a page (clash of Stacks!) but please post to our bug reporter an explanation, screen shot and links to your found bug 🐛

Ask a question

If you've exhausted the above FAQs and docs, have posted a bug and still you have an issue... then please post here. We'll keep a public account so that any common issues can be documented.

For any further discussions add more threads to these above or private message me on the RapidWeaver forums.