In Your Customers’ Shoes

The Intuit Small Business Blog had a wonderful post last week that all small businesses should hearken to. You need to be able to look at a transaction – any transaction, whether it’s a purchase, customer service issue, or repeat client – from the customer’s point of view.

When a customer is in distress, you need to troubleshoot the problem in the way you’d want a business to troubleshoot your problems.

Think about those frustrating customer service situations you’ve been in before: maybe it was a difficult tech support call where the CSR made you feel stupid, or maybe it was an airline unwilling to respond to last-minute adjustments.

If you want a customer to come back, put yourself in their shoes every time you encounter them.

Bernard Roesch is co-founder and Managing Partner of Mission Consulting. Bernard’s background in the early years of his career was spent in the manufacturing sector, making his QuickBooks perspective a unique one – he understands the intricacies of a complex environment and then applies his strategic skills accordingly.

Experience & Credentials

With over 20 years of consulting experience and an MBA from Harvard University in Finance and Operations Management, Bernard Roesch is the professional advisor that you can count on for the most complex accounting and software situations. [Learn More]

The Highest Intuit Certifications

For over ten years we have maintained the highest levels of QuickBooks ProAdvisor certification, including Enterprise and Point of Sale. This sets us apart with the ability to address backwards compatibility, upgrades, and all customization issues. [Learn More]

Proven Record of Success

Our clients consistently praise our responsive service, attention to detail, and professionalism. We work with companies from single retail stores to mid-sized corporations, and develop lasting relationships which bring value to our clients year after year.[Learn More]