Technically Speaking, Inc

Essentials of Conflict Management and Mediation

Resolving conflict can be difficult, but learning the system to find solutions quickly and equitably will make your job as a manager much easier and keep your teams more productive. Conflict management is a process and a skill that can be learned. This workshop will give you the tools you need to deal well with the challenges of conflict in the workplace. Conflict can have positive aspects and handling it effectively will actually strengthen your teams through meaningful dialogues and exploration of complications that hinder productivity and lower morale.

Course Outline

Sources of Conflicts

Personality and Emotional Intelligence Exercise*

Team Dynamics

Critical Thinking and Problem Solving Models

Active Listening

Conflict Management Styles

Practical Application of Concepts*

The Manager as Mediator

Linguistic Techniques and Language Choices

with Demonstrations*

Objective Criteria and Reason-Based Standards

Communication Flow

o BarrierstoEffectiveCommunication

Collaborating vs. Compromising

Maintaining Professionalism, and Integrity

Resolving vs. Winning

The Winding Road to Win-Win*

*Exercises are condensed in the One-Day session

After completing this comprehensive training, you will have the necessary skills to: