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TITLE

Operations & Logistics Manager - NYC

COMPANY

Uber

LOCATION

New York City, NY, US

Description

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

The Operations & Logistics Manager role is a unique opportunity to have a direct impact on your city through the growth and optimization of the driver population on Uber’s platform. This is critical as it directly correlates to continually improving the rider experience through greater driver availability, while minimizing costs, and streamlining processes associated with our local operations. This data-driven role calls for a rare combination of analytical thinking and interpersonal ability to support to our very valuable driver-partners.

Uber is generating vast amounts of data in every one of our cities every day. We use this data to inform everything we do: ensure balance in the marketplace, deploy incentives and promotions, understand customer behavior, and more. The role is ultimately responsible for making sure we have drivers on the road, where we need them, and when we need them, at all times.

What You’ll Do
Drive analysis on important decisions that inform key business initiatives, including marketplace balancing efforts, promotion targeting decisions, customer engagement programs, and more
Identify operational weaknesses and help improve or innovate new processes
Build, maintain, and communicate detailed reporting at city-level, regional, and mega-regional levels
Collaborate with other city and central operations teams, as well as marketing and product teams, to ensure that insights inform broader strategic initiatives
Develop analytical frameworks, build models, and present findings to support the company in decision-making
Support centralized product and feature rollouts, incorporating the local nuances of our city

Example Projects

Analyze the impact of cyclical ridership trends on partner earnings and driving patterns in smaller markets, e.g. college markets, beach destinations, etc.
Launch new products like uberPOOL, leveraging understanding of pricing, customer behavior, nuances of geographic area, and other relevant factors
Coordinate with public affairs team to quantify impact of potential regulations on local operations