Museum accessibility

There is full access to all public areas including the galleries, learning rooms, shop, cafe and Weston Theatre. Wheelchairs, powered scooters and portable induction loops can be borrowed free of charge.

Getting to the Museum of London

Our address

Museum of London150 London WallLondon EC2Y 5HN

Driving to the museum

If you drive to the museum on Mondays to Fridays between 7am - 6.30pm you may have to pay the London Congestion Charge (external link, opens in a new tab). Exemptions and discounts apply to certain categories of road-user:

Blue Badge holders

DVLA-registered Public Service Vehicles

9+ seater and other vehicles, such as school buses.

For more information please visit the Transport for London website (external link, opens in a new tab). Please note that advanced notice is required for exemptions and discounts.

At the weekend there is no Congestion Charge fee. Do keep in mind that the City of London can be busy at weekends due to events and road blocks.

Parking

We have a small number of disabled parking spaces for Blue and Orange Badge holders. Please book in advance, as spaces are limited. Call us on 020 7814 5552 to book.

The disabled parking spaces are located underneath the Museum of London building and are accessible via London Wall. Follow the sign that says '140 London Wall/Museum of London Goods Inwards’ to the left.

To access the spaces, keep going straight underneath the building (ignoring the NCP car park on your left), until you see two large statues.

Here you will see the parking spaces. If booked, you will find your registration number and/or name on the allocated space where you can leave your vehicle.

To access the museum from the car park, take the lift located between the two large statues to the museum galleries or foyer. You can call the lift by pressing the button on your right.

Getting into the museum from street level

The entrance to the museum is on the first floor. All visitors can access the museum via:

lift and escalators from street level near the London Wall roundabout at the junction with St Martin's Le Grand

lift and staircase at Noble Street

lift from the car park underneath the museum.

General accessibility

All public areas of the museum including the galleries, Clore Learning Centre, shop, café and Weston Theatre are fully accessible for wheelchair users and visitors with mobility difficulties. There are lifts that go to all floors. The Information Desk has an accessible counter. Explore the Museum of London floor plan and guide to plan your visit further.

Access for visitors with autistic spectrum conditions

Child-sized ear defenders are available at the Information Desk.

Our Morning Explorers events are specially designed for families with children on the autistic spectrum. The events take place from 8.30-10am (before the museum opens to the public) and families can discover our galleries in a relaxed and quieter environment. Please email us on [email protected] for upcoming Morning Explorer session dates.

Helping hosts

Helping hosts is a service for all disabled visitors and their families which offers an extra pair of hands during your visit. A trained member of the museum’s Visitor Services team will be available to accompany you on your visit for up to two hours. Please book at least two weeks in advance. When booking, please provide your contact details and we will get back to you to discuss your individual needs.email: [email protected]tel: 020 7001 9844

Access policy

Contact us

For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.email: [email protected]tel: 020 7001 9844 (Mon-Sat 10.00-18.00)