Problems Purchasing Carrara 8 Pro Upgrade

I'm not sure what I am doing wrong. I select Carrara 8 Pro Upgrade to add to my Shopping Cart. It then tells me that there are options to edit so I click on the edit button only to be lead back to the product page. But where are the options I am supposed to be accessing? Any feedback would be useful. Thanks!

No advice, but I am trying to see if I can get some, or find out what is happening.

Edited to add I have flagged this up, having confirmed that there appears to be a missing drop down list. Another thing you could maybe do is contact Daz yourself, either with a support ticket or even phoning.

There seems to be a problem with that product page. I've contacted the people responsible for that page and we will get it fixed. For now, if you want to purchase the upgrade, contact Sales Support and they will create the purchase for you. Email is the best, then if needed you can have them call you to finish the transaction.

This is still broken. With my platinum club discount I can get it for 65% off, yet every time I try to order it I get this issue with configuring. Am I to assume that no one is buying Carrara 8 pro?

Also, just a matter of opinion, is it even wise for me to purchase Carrara 8 pro right now when 8.5 should be released soon? Not a wealthy person here, just trying to make my dollars work as hard as they can. Thanks for any feedback.

This is still broken. With my platinum club discount I can get it for 65% off, yet every time I try to order it I get this issue with configuring. Am I to assume that no one is buying Carrara 8 pro?

Also, just a matter of opinion, is it even wise for me to purchase Carrara 8 pro right now when 8.5 should be released soon? Not a wealthy person here, just trying to make my dollars work as hard as they can. Thanks for any feedback.

Rashad:

I'm sorry, there is a major problem with that product page. Please contact Britney in our Sales Support team, she will be able to give you the discount you need and get this product purchased. We are working on getting this page fixed and or recreated. Thanks for pointing out the problem is still there. We will get it resolved.

The upgrade price for me a few months ago from c7pro to c8pro was 140 dollars. That included the PC discount. But it did not include the regular sales that Daz has, which means half off for Carrara, for example the current customer appreciation sale remix.

I’m having the same issues. Here’s what I wanted a 2 months ago:
UPGRADE Carrara Pro7 to Carrara Pro8

I wished for it last year when there was still a functional shopping cart.

Here’s what I’m up against.

There was no longer an upgrade for a while!
Now that there is, the pricing is not right. It’s like the pricing of a SIDEGRADE used to be. I’m already PRO, shouldn’t I be treated like it?

Evidence began to appear of what smelled fishy.

“Important pricing note: This page allows you to upgrade to Carrara 8 Pro from Carrara 8, Carrara 7, or Carrara 7 Express by clicking on the drop-down box at the upper right. The price shown next to your upgrade option is the actual price you will pay. Choose the product you are upgrading from and click “add to cart.”

I remember that drop down menu that let you choose what you were upgrading from.

OH well, I tried to add it to the cart and purchase… BUT!

“Some of the products below do not have all the required options. Please edit them and configure all the required options.”

What options? The drop down menu is gone man, I can’t select any!

HELP?
I cannot possibly add the item i want to the cart.
Brittney was no help. I made it clear that i did not use phones. How could i download the item i want anyway if it won't work in my cart? She gave up trying to duplicate the problem, and asked me to just call. Why is it so hard for her to solve via email? Because i want it in writing?
I want the price other people were given, fair treatment, and i am just about to blog about this company that will not sell me a product i want.

Is there any particular reason you don't use a phone. The call is free, it's a toll free line as you are in the US, and far easier for DAZ3D overstretched CS to sort these sort of problems out with a pone call, as Britney has asked.

Believe you me, the company wants to sell you the prouduct you want,

DAZ_BFurner has explained that there is a problem with the store page for this product, and to contact sales support to sort it out.

A phone will not magically allow the store to work. As i described and explained to Brit, the store does not work. I cannot move beyond the error that the cart produces, which in turn makes a phone call to get a discount on a purchase completely meaningless, since there can be no purchase to begin with. I provided screen shots in my posting mid july. I don't think that my decision not to spend money on a phone, skype, should affect my customer service as we were in contact via email which suits me fine. Ideally someone would figure out that there is a variable in the store code that can no longer be added because the drop down menu on the upgrade item was amateurishly cut.
Again, calling is not even going to solve my problem, since the phone does not access my computer to enable a shopping cart to function. Ideally, if the code can't be fixed, (solving others same problems) i should be given some sort of response saying here is a discount code you can use for a full product purchase, which is an identical end product that the upgrade path provides. We acknowledge your frustration and we reward your patience with a price point similar to others who have experienced the same problem.
That can happen much faster than a phone call coupled with a last ditch emphatic sales pitch and longwinded conversation while waiting for management approval then a transfer to i don't know who to pay with credit card and wait again to fix the proce as quoted, only to arrive at the same problem, it will not complete in the shopping cart, so maybe will i wait for a cd to arrive in the mail. No thank you.

I bought the C8Pro upgrade via phone a few months ago, from C7Pro.
It was very efficient and pleasant, since I got all sorts of discounts by just talking to the Daz sales person, even though the particular sales and deals were over.

You need to understand that when you call Daz, you are talking to someone with direct administrator access to the store, they can add items to your account at whatever price they are willing to punch into their computer. If you can talk English and can explain your situation, Daz will probably be as nice to you as they were to me.
Daz can charge the creditcard that is on file on your account, just add the VISA numbers before you call. If you are paranoid, clear the cc numbers after the sale is done.

Again, call and Daz Will add Carrara to your account directly, with no store fiddling, at the price you can bargain for. Mention then missed sale due to store issues, mention the old price for upgrades, mention the PC discount...

The marketing team wants to simplify the upgrade process, and the upgrade price is the same for 6 or 7 to 8.

Did they remember to tell whoever writes up the product page text? That still tells us to use the pull-down (which no longer exists) to select our current version we want to upgrade from. Come to think of it, did they remember to tell us?

I've been thinking about maybe upgrading to 8 (or maybe 8.5 considering how close that might be to a full release) and concentrating on wrapping my head around Carrara at last. This pricing glitch — that I didn't know about, the last time I checked prices was before the store changeover — isn't helping me decide.