When you place an order with Kraft Music, a confirmation will be sent to you via email, with details of your order, including method of shipping. Once your order leaves our facility, you will receive a shipping confirmation via email, with carrier name and tracking number. You will also be able to find this information by logging into your account. You will need to have an account set up with Kraft Music in order to track your order (versus checking out as a guest).

***Please note, many of the products we sell are shipped in the manufacturer box. These boxes will often have images, model numbers, and other text that indicate the contents inside.

We are not able to ship any orders outside of the US and its territories.

***IMPORTANT NOTE: Please test your item before getting it fully assembled. For example, with digital pianos, unpack the keyboard portion, power it on and test all the keys. It is very rare that these items arrive with defects, but it is still a good idea to test it before spending time getting it fully assembled. Use caution when unpacking your purchase from its box, as some needed parts and pieces may be packed in and amongst the packing material. Be sure to save the carton and all packing materials, in case of a needed return. Do not write on the box and do not discard!

U.S. Two-Year Limited End-User Warranty: Audio-Technica brand products purchased in the U.S.A. from an authorized Audio-Technica (A.T.U.S.) dealer are warranted for two years from date of purchase by A.T.U.S. to be free of defects in materials and workmanship. In event of a defect, End-User's exclusive remedy is at A.T.U.S.' election, the cost of repair, refund of the purchase price in the form of credit or cash, or replacement of the product. The product must be delivered to A.T.U.S. or an Authorized Service Center, prepaid, together with the sales slip or other proof of purchase date. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use product in accordance with instructions. This warranty is void in the event of unauthorized repair or modification, or removal or defacing of the product labeling. Click here for details.

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About Kraft Music

Kraft Music began as a keyboard and MIDI specialty shop in 1984. We have branched out into digital pianos, electronic drums, guitars, music software, live sound equipment and more. 30 years later, we're now one of the Top 200 Music Retailers in the United States, named by Music Trades.