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Help

We've answered the most common questions about the digital street paper below. If you experience a problem with the service that isn't answered below please contact info@street-papers.org with details of the problem and we'll be happy to help.

What is the digital card?Big Issue in the North vendors in the North West and Yorkshire will be selling ‘cards’ alongside traditional magazines. The card will contain a unique redemption code which, when typed into your computer or scanned with a mobile phone, will direct you to a website where you can read that week’s Big Issue in the North magazine online.

Will I get the exact same magazine as is sold on the streets?Yes. You will see the same magazine that is being sold that week on the streets.

How will I know it’s a legitimate card?Each card will have a unique number underneath a panel which has to be scratched off to reveal the number. Cards will be sold by vendors who wear an ID badge which shows their photograph, badge number and The Big Issue in the North logo. Vendors selling in city centres wear tabards which show The Big Issue in the North’s logo. If you are concerned that you have been sold a card which is not legitimate please contact our sales office: Manchester: 0161 831 5550, Leeds: 0114 243 9027, Liverpool: 0151 294 3013, Sheffield: 0114 263 6970

How do I use my card?When you first come to the binorthdigital website you'll need to register to view any magazines. Simply click register and enter your email address and choose a password. If you have already registered you can just log in. Please note emails and passwords should be in lowercase.

You can now choose which magazine you want to read. The latest issue is always shown on the front page but you can view previous issues by clicking the button.

When you select a magazine you'll see the first four pages displayed. If you want to read the rest of the magazine please click PURCHASE in the top right of the screen. This is where you enter the 12 digit code from your card. The code is made up of 8 letters and numbers found beneath the scratch panel and a four digit number next to it which is a vendor number. THE VENDOR NUMBER NEEDS TO BE A 4 DIGIT NUMBER. IF YOU CAN ONLY SEE THREE DIGITS PLEASE ADD A "0" TO THE FRONT OF THE NUMBER. SO IF YOUR VENDOR NUMBER IS 021 PLEASE ENTER 0021.

How do I make the page bigger?When you first look at a magazine you'll see the spread. Simply click on any page to see the page. Then click on the expand button on the top right of the page to expand the view further. Click on this again to reduce the page view and on the X in the bottom right to close the page and return to the magazine spread.

Can I use my card on more than one device?The first time you use the digital magazine service you'll be asked to register. Any issues you purchase (by entering the unique code from a card) remains available in your registered account forever, and can be accessed on multiple devices. Once you've used a card the code is exhausted and cannot be used by anyone else.

About

The Big Issue in the North is a weekly magazine sold by over 350 people in towns and cities across the north of England. It gives people who have few other options the opportunity to earn an income.

Vendors buy each magazine from a Big Issue in the North office for £1 and sell it to the public for £2 keeping the £1 profit they make. Selling the magazine increases confidence, helps people develop their skills, and creates opportunities for people to change their lives.

The Big issue in the North is piloting the digital street paper project for a few months in partnership with the INSP (International Network of Street Papers). INSP is a UK-based charity which supports 122 street papers like The Big Issue throughout the world. INSP has secured funding to develop the pilot project in conjunction with The Big Issue in the North. If the UK pilot proves successful, the digital street paper concept could be offered to street papers across the world.

The project has been supported by: Bright Signals, Grant Gibson (Herald & Times Group), with digital design and production by 999 Design. For more information on INSP, please visit: www.street-papers.org

Sponsors

Special thanks to:

@VendorAid, Ed Reardon, Chicagoland, USA

David & Rachel Schlesinger, Hong Kong

INSP Terms & conditions

The International Network of Street Papers (INSP) accepts no responsibility or liability in connection with any errors, inaccuracies, omissions or misleading or defamatory statements arising from browsing, using information or downloading any material contained on this site. INSP cannot be held responsible for the contents of any pages referenced by an external link.

Use of the site

INSP seeks to ensure that the information it publishes is up to date and accurate. However, we cannot accept any liability for actions arising from its use.

How do I contact you if I have questions, comments or enquiries?

If you have any questions about the Terms, your account or INSP’s digital pilot, please info@street-papers.org

Disclaimer/Privacy Statement

We will ensure that all personal information supplied is held securely and will be treated as confidential, in accordance with the Data Protection Act 1998.

This policy covers INSP’s use of personal information that we collect when you use our website. You will be asked to submit personal information about yourself (e.g. name and email address) to receive or use services on our website. By entering your details in the fields requested, you enable INSP to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information, INSP will act in accordance with current legislation and aim to meet current Internet best practice.

When you supply any personal information to INSP (e.g. to subscribe to receive newsletters) we have legal obligations towards you in the way we use those data. We must collect the information fairly: we must explain how we will use it (see the notices on the specific webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to INSP will only be used within INSP. Your information will be disclosed where we are obliged or permitted by law.

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The International Network of Street Papers (INSP) accepts no responsibility or liability in connection with any errors, inaccuracies, omissions or misleading or defamatory statements arising from browsing, using information or downloading any material contained on this site. INSP cannot be held responsible for the contents of any pages referenced by an external link.

Use of the site

INSP seeks to ensure that the information it publishes is up to date and accurate. However, we cannot accept any liability for actions arising from its use.

How do I contact you if I have questions, comments or enquiries?

If you have any questions about the Terms, your account or INSP’s digital pilot, please info@street-papers.org

Disclaimer/Privacy Statement

We will ensure that all personal information supplied is held securely and will be treated as confidential, in accordance with the Data Protection Act 1998.

This policy covers INSP’s use of personal information that we collect when you use our website. You will be asked to submit personal information about yourself (e.g. name and email address) to receive or use services on our website. By entering your details in the fields requested, you enable INSP to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information, INSP will act in accordance with current legislation and aim to meet current Internet best practice.

When you supply any personal information to INSP (e.g. to subscribe to receive newsletters) we have legal obligations towards you in the way we use those data. We must collect the information fairly: we must explain how we will use it (see the notices on the specific webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to INSP will only be used within INSP. Your information will be disclosed where we are obliged or permitted by law.

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