Percentage of water quality complaints resolved within 48 hours

Why is this important?

This measures the percentage of water quality complaints reported, investigated and resolved within a 48-hour period for a given month. Due to the characteristics of Fort Worth’s distribution system, it is important to track complaint types, origin and resolution to ensure water quality is maintained in a timely manner throughout all of the distribution’s end points. Long-term infrastructure improvements and design may be implemented based on complaint activity and data capture.

Performance Analysis

In FY17, we achieved 100 percent of water quality complaints resolved within 48 hours, which exceeds our goal of greater than 98 percent. This is due to our focus on customer satisfaction and our desire to maintain a high level of water quality.