Estonia’s Nortal helps Dubai create a paperless government

The Tallinn-based multinational strategic change and technology company, Nortal, is helping Dubai’s government become fully digital by 2021.

According to Andres Käärik, Nortal’s business development manager, the company helped Dubai create a vision and roadmap of where they want to go and advised on how to get there. In a blog post, Käärik explained that by 2021, all Dubai’s public services would be available in electronic channels around the clock, and its government would work 365 days a year. “There will be no need to visit any government service centre in person; users receive the results and documentation of services in electronic form on mobile devices.”

This assessment was recently confirmed by Dubai’s crown prince, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, who announced that “the Dubai government will issue its last paper transaction in 2021.”

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The Intelligent Community Forum is a global network with a think tank at its center. It connects hundreds of cities and regions on five continents for collaboration on economic development and for exchange of expertise and information that drives progress. Through this network, ICF researches how Intelligent Communities use information and communications technology to build inclusive prosperity, solve social problems and enrich their quality of life in our connected century.