Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

31

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

30

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

27

Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

19

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

18

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

16

Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

15

Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

15

Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

14

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

12

Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

7

Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

7

Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

6

Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

6

Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

6

Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

5

Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

5

Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

5

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

5

Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

3

Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

2

Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

2

Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

66

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

66

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

63

Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

60

Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

60

Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

60

Near Vision — The ability to see details at close range (within a few feet of the observer).

60

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

60

Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

56

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

56

Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

56

Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

53

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

53

Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

53

Speech Recognition — The ability to identify and understand the speech of another person.

50

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

50

Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

50

Speech Clarity — The ability to speak clearly so others can understand you.

47

Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.

47

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

47

Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.

47

Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

47

Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

47

Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

47

Written Comprehension — The ability to read and understand information and ideas presented in writing.

47

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

26

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

25

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

91

Every day

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?

92

Every day

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

86

Extremely important

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?

86

Very high responsibility

Work With Work Group or Team — How important is it to work with others in a group or team in this job?

74

Extremely important

25

Very important

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?

84

Extremely serious

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?

13

Once a week or more but not every day

13

Once a month or more but not every week

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?

67

Extremely important

14

Very important

20

Important

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

51

Every day

37

Once a week or more but not every day

11

Once a month or more but not every week

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

19

Contact with others most of the time

17

Contact with others about half the time

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?

15

Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?

73

Every day

11

Once a week or more but not every day

15

Never

Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?

56

Very important results

26

Important results

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?

62

Very high responsibility

18

Limited responsibility

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

18

Never

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

49

Extremely important

40

Important

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

27

Very close (near touching)

59

Moderately close (at arm's length)

12

I work with others but not closely (e.g., private office)

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?

38

Extremely important

27

Very important

31

Important

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?

20

Never

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

19

A lot of freedom

58

Some freedom

21

Limited freedom

Time Pressure — How often does this job require the worker to meet strict deadlines?

52

Every day

24

Once a week or more but not every day

17

Never

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?

36

Extremely competitive

29

Highly competitive

24

Slightly competitive

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?

25

A lot of freedom

35

Some freedom

23

Limited freedom

16

Very little freedom

Spend Time Standing — How much does this job require standing?

15

Continually or almost continually

43

More than half the time

34

About half the time

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?

23

Continually or almost continually

24

More than half the time

37

About half the time

16

Less than half the time

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

42

Every day

12

Once a month or more but not every week

31

Once a year or more but not every month

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?

38

More than half the time

47

About half the time

Duration of Typical Work Week — Number of hours typically worked in one week.

49

More than 40 hours

20

40 hours

31

Less than 40 hours

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?

15

Continually or almost continually

12

More than half the time

Spend Time Walking and Running — How much does this job require walking and running?

32

More than half the time

45

About half the time

17

Less than half the time

Degree of Automation — How automated is the job?

41

Highly automated

23

Moderately automated

34

Slightly automated

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?

39

Every day

12

Once a month or more but not every week

48

Never

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?

24

Every day

24

Once a week or more but not every day

44

Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?

22

More than half the time

24

About half the time

54

Less than half the time

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?

28

More than half the time

24

About half the time

20

Less than half the time

28

Never

Exposed to High Places — How often does this job require exposure to high places?

16

Every day

26

Once a month or more but not every week

49

Never

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

37

Once a month or more but not every week

22

Once a year or more but not every month

27

Never

Spend Time Sitting — How much does this job require sitting?

42

About half the time

45

Less than half the time

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?

25

Once a month or more but not every week

59

Once a year or more but not every month

12

Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

17

Every day

11

Once a year or more but not every month

Letters and Memos — How often does the job require written letters and memos?

15

Once a year or more but not every month

51

Never

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?

17

Every day

11

Once a month or more but not every week

72

Never

Telephone — How often do you have telephone conversations in this job?

18

Once a month or more but not every week

15

Once a year or more but not every month

58

Never

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?

15

Every day

Public Speaking — How often do you have to perform public speaking in this job?

15

Once a week or more but not every day

11

Once a month or more but not every week

13

Once a year or more but not every month

60

Never

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?

15

Every day

76

Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?

24

Once a month or more but not every week

74

Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?

37

Less than half the time

54

Never

Deal With External Customers — How important is it to work with external customers or the public in this job?

Electronic Mail — How often do you use electronic mail in this job?

79

Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?

15

Once a year or more but not every month

76

Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?

83

Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?

16

Once a month or more but not every week

84

Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?

88

Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?

11

Once a month or more but not every week

88

Never

Work Schedules — How regular are the work schedules for this job?

92

Regular (established routine, set schedule)

Exposed to Radiation — How often does this job require exposure to radiation?

Education

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

28

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

22

Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

17

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

0

Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

0

Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

50

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

28

Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

20

Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

17

Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

17

Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.