*Featured Discussion: Approaching Business Analysis within the realm of Siebel.

When working as a Siebel Business Analyst, what are the challenges that you face while uncovering a customers? business processes? Also, does it help to have your own requirements templates/methodology or do you adopt the customers methodology if there is one present?

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My experience is going with the customer's methodology may be easier for the analyst (less dissonance) but makes it harder to convince the customer of industry best practices represented by Siebel business applications. I believe in telling the customer the "bitter truth" from the start.

Uncovering the business process is really the lesser challenge. The question of the methodology weighs much heavier.
I've worked on projects were the customer's methodology was just it - not a care about "best practices", what others are doing and such but I also dealt with blindly trusting customers who were just desperate enough wanting to change their ways as the customary ones didn't work in a changing world.

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