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Conflict Resolution Training

Course Detail

This training is designed for all staff working in areas where conflict can become an issue, from front line emergency services, security services, bar staff, reception staff, service providers, lone workers, benefits offices. In fact more and more companies are protecting themselves and their employees by delivering this training.
Training focusses on proactive service delivery and recognising escalating situations giving calming and defusing techniques. The courses are tailored to client’s specific needs where practical.

Course Duration: 6 Hours duration

Course Content

Understanding work place violence

Health & Safety Legislation &responsibilities

Statistics:

Risk assessments

Recognising causes of conflict, self-awareness

Recognising expectations of others and common flashpoints:

Effective communication skills and recognising blocks

Skills to signal non-aggression

De-escalation and Calming techniques

Understanding the legal position & use of force

Post incident considerations reporting, recording and supporting

Assessment

This course is based on continual assessment.

Certification

On successful completion of the course delegates will receive a certificate of attendance.

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To book this Course

Book now by clicking on one of the links below and we will ensure you achieve your training qualification to the highest standard and become fully compliant giving you the required skills. Choose from one of the dates and venues or complete our enquiry form and we will contact you to discuss further.