TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

2.05Rooms

3.05Service

3.05SleepQuality

3.05Value

3.05

“I am still waiting for our receipt via email and sent two...”

Feb 21, 2013Lise T, Vulcan

I am still waiting for our receipt via email and sent two email to Hawthorn in Kent and have had no reply. Our room smelled like "weed" or some type of strong tabacco. We complained and requested some type of room deodorizer and we ended up just leaving the windows open to get rid ofmthe smell. We were with the understanding they still had the "light dinner" and found out when we got their they no longer had it. The breakfast was average, not the same as many times we've stayed before. We have been coming for 5-7-14 day stays for the last thee years and feel the hotel has gone down hill. There were two days we never got our room cleaned and had to call a couple of times to get fresh towels. We are planning on coming back in March again to stay, unfortunately we may look for other hotelsmin the area to stay at. We go down for at least two weeks at the end of august as well. hope things improve.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear GuestThank you for taking the time to share your concerns. If you have still not received your receipt, please call the hotel and ask for me so that I can ensure that this is done. My team and I have reviewed your feedback regarding the room and service and we will take the necessary steps to ensure that these issues are investigated and addressed.I apologize on behalf of the hotel and the staff for the less-than-satisfactory stay that you had.Mike
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