Vivo offers care and support services to a range of customers with varying needs.
We pride ourselves on the quality of our services and we are dedicated to providing flexible care and support services for all. Our personalised and enabling approach means that people are able to maintain their independence, stay in their home for as
long as possible and most importantly, enjoy life.

OverallGood

Last updated 22 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 13 April 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to respond to our queries.

The inspection was carried out by one inspector.

On the day of the inspection we visited the agencyâs office and spoke with the registered manager, the Director of Care and the Head of Care Services, plus a number of additional office staff. We spoke to or had email contact with five members of care staff. We visited three people who used the service and met the staff supporting them. We met with two family members and spoke on the phone to an additional three people and one family member. We had email contact with three health and social care professional to ask them about their views of the service.

We reviewed all the information we had available about the service including notifications sent to us by the manager. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from others, including family members and the local authority. We used this information to plan what areas we were going to focus on during our inspection.

We looked at four peopleâs care records and three staff records. We examined information relating to the management of the service such as health and safety records, personnel and recruitment records, quality monitoring audits and information about complaints.

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Inspection checks

These checks were carried out under the inspection model that CQC have used since 2009. These will gradually be replaced by the CQC's new ratings (see below).

All standards were being met when the CQC inspected the service. If this service has not had a CQC inspection since it registered with the CQC, judgement may be based on the CQC's assessment of declarations and evidence supplied by the service.

At least one standard in this area was not being met when the CQC inspected the service and the CQC required improvements.

At least one standard in this area was not being met when the CQC inspected the service and the CQC have taken enforcement action.

New inspection ratings

The CQC are moving to a new inspection model and rate services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good - the service is performing well and meeting the CQC's expectations.

Requires improvement – the service isn't performing as well as it should and the CQC have told the service how it must improve.

Inadequate – the service is performing badly and the CQC have taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which the CQC can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by the CQC and will be published soon.