Transaction Statuses and Errors

Contents

1. Transaction statuses

When you check your transactions in your ePDQ account, using View transactions or Financial history, and/or you download a monthly report of your transactions, you will notice that each transaction has a specific status.

Below we explain what status types there are and what they represent. The most common statuses are marked in bold.

Status

NCERROR

NCSTATUS

Description

0 - Invalid or incomplete

500...

5

At least one of the payment data fields is invalid or missing. The NCERROR and NCERRORPLUS fields give an explanation of the error.

1 - Cancelled by customer

The customer has cancelled the transaction by himself.

2 - Authorisation refused

300...

3

The authorisation has been refused by the financial institution.
The customer can retry the authorisation process after selecting another card or another payment method.

4 - Order stored

40 - Stored waiting external result

41 - Waiting for client payment

46 - Waiting authentication

5 - Authorised

0

0

The authorisation has been accepted.

An authorisation code is available in the “ACCEPTANCE” field.

The status will be 5 if you have defined “Authorisation” as the default operation code in the "Global transaction parameters" tab, in the "Default operation code" section of the Technical information page in your account.

50 - Authorized waiting external result

51 - Authorisation waiting

0

0

The authorisation will be processed offline.

This is the standard response if you have selected offline processing in your account configuration.

The status will be 51 in two events:

You have defined “Always offline (Scheduled)” as payment processing in the "Global transaction parameters" tab, "Processing for individual transactions" section of the Technical Information page in your account.

When the online acquiring system is unavailable and you have defined “Online but switch to offline in intervals when the online acquiring system is unavailable” as payment processing in the "Global transaction parameters" tab, "Processing for individual transactions" section of the Technical Information page in your account.

You don't have to take any action when status 51 applies.

52 - Authorisation not known

200...

2

A technical problem arose during the authorisation/payment process, giving an unpredictable result.

The merchant can contact the acquirer helpdesk to know the exact status of the payment or can wait until we have updated the status in our system.

The customer should not retry the authorisation process since the authorisation/payment might already have been accepted.

55 - Standby

56 - Ok with scheduled payments

57 - Not OK with scheduled payments

59 - Authorization to be requested manually

6 - Authorised and cancelled

61 - Author. deletion waiting

0

0

The authorisation deletion will be processed offline.

62 - Author. deletion uncertain

200...

2

A technical problem arose during the authorisation deletion process, giving an unpredictable result.

The merchant can contact the acquirer helpdesk to establish the precise status of the payment or wait until we have updated the status in our system.

63 - Author. deletion refused

300...

3

A technical problem arose.

64 - Authorised and cancelled

7 - Payment deleted

0

0

The payment has been cancelled/deleted

71 - Payment deletion pending

0

0

Waiting for payment cancellation/deletion

72 - Payment deletion uncertain

73 - Payment deletion refused

74 - Payment deleted

8 - Refund

0

0

The payment has been refunded

81 - Refund pending

0

0

Waiting for refund of the payment

82 - Refund uncertain

83 - Refund refused

84 - Refund

85 - Refund handled by merchant

9 - Payment requested

0

0

The payment has been accepted.

An authorisation code is available in the field “ACCEPTANCE”.

The initial status of a transaction will be 9 if you have defined “Sale” as the default operation code in the "Global transaction parameters" tab, "Default operation code" section of the Technical information page in your account.

91 - Payment processing

0

0

The data capture will be processed offline.

92 - Payment uncertain

200...

2

A technical problem arose during the authorisation/payment process, giving an unpredictable result.

The merchant can contact the acquirer helpdesk to know the exact status of the payment or can wait until we have updated the status in our system.

The customer should not retry the authorisation process since the authorisation/payment might already have been accepted.

93 - Payment refused

300...

3

A technical problem arose

94 - Refund declined by the acquirer

95 - Payment handled by merchant

96 - Refund reversed

99 - Being processed

Statuses with one digit are the most common statuses.

0: The transaction was not completed, because it was interrupted or because of a validation error. In case of a validation error, usually an additional error code (*) (NCERROR) identifies the error.

1: The transaction was cancelled by the customer/buyer

2: The acquirer did not authorise the payment

5: The acquirer authorised the payment. You should confirm these transactions to complete the payment, or delete the authorisation if you wish to cancel the order.

9: The payment was captured. Usually, with this status, you may expect the money on your account.

Statuses with two digits represent either ‘intermediary' situations or abnormal events. When the second digit is:

2, this means an error occurred during the communication with the acquirer. The result is therefore not determined. You must contact the acquirer's help desk to find out the actual result of this transaction.

3, this means the payment processing (capture or cancellation) was refused by the acquirer while the payment had been authorised beforehand. It can be due to a technical error or to the expiration of the authorisation. You must contact the acquirer's help desk to find out the actual result of this transaction.

For a list of all possible statuses, please log on to your ePDQ account and check the "List of the payment statuses and error codes" in the User guides section of the Support menu.