What happens if I don't receive my order when I expect to?

Firstly, this is most unusual and we sincerely apologize if we have let you down in this manner. The vast majority of orders reach our customers quicker than expected, but if your parcel doesn't arrive in the timescale promised, you can always email us by clicking on the 'Email Us' link above or using the live chat option in the bottom right corner. If there is a delay with your parcel we will do our best to inform you and keep you updated on the progress of your order. Our sweaters are knitted in Ireland so on occasion there can be unexpected delays.

We will investigate with the delivery company straight away and have another parcel sent out to you if we need to.