What service/booking fees do you charge?

In many cases Vayama does not charge booking fees. If applicable, a non-refundable service fee will be charged, depending upon the country where the credit card used for purchase was issued, airline, departure point, and/or destination. When applied, the fee is always included within the fare quoted.

Is my credit card information safe?

Your credit card number can only be transmitted over the Internet if your browser supports Secure Socket Layer (SSL) encryption.

SSL encodes the information so that it is transmitted in a format that prevents eavesdropping or data theft.

When received by our secure server, your credit card number is never transmitted over the Internet again.

What credit cards do you accept?

Vayama accepts American Express, Visa, and MasterCard as forms of payment for your Vayama travel purchases. In addition, Discover Card is accepted by many (but not all) airlines. If Discover card is acceptable by the airline selected within your itinerary, it will be made available as an optional form of payment when entering payment information at the end of the booking process.

Can I make a reservation without a credit card?

A valid credit card is needed to complete all airline bookings.

Does Vayama accept "virtual credit cards"?

At this time we are unable to accept Virtual Credit Cards (also known as "single purchase cards") for payment of tickets on the Vayama website. A virtual credit card allows for only a "single purchase". However, when purchasing through Vayama two separate credit card charges typically take place. One charge is for the Vayama booking fee and a second charge (which goes directly to the airline) is made to cover the actual cost of the airline ticket.

Can I pay with a credit card issued outside the US?

When completing your booking directly on the website, Vayama accepts credit cards issued by banks all over the world.

When requesting booking assistance over the phone with one of our Customer Support agents, only credit cards issued by Canadian or U.S banks can be accepted for payment.

The only other restrictions are that the credit card used must be American Express, Visa or MasterCard.

Can I use more than one credit card to purchase my tickets?

No! All tickets within a single reservation must be paid for using one credit card.

What is a "pre-authorization"?

When you make a reservation, there may be instances where the airline or Vayama will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn?t been reported lost or stolen. At this time, they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorization for the full amount of your reservation.

What's the difference between a pre-authorization and an actual charge to my credit card?

Pre-authorizations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorizations are temporary holds. The length of the hold will vary, and your credit card company can advise you on their policy and process.

When am I billed for my air, hotel and/or car reservation?

Your credit card will be charged, in full, for all air tickets at the time of booking. Hotel and car rental charges are paid directly to the hotel property and car rental company at the time of service unless stated otherwise at the time of booking.

Are all taxes and fees included in my purchase?

Yes, all taxes and fees are included and clearly displayed as a separate amount within the "Price Summary" section prior to making your purchase.

Exception: Some countries impose an airport arrival and/or airport departure tax which are collected at the airport at the time of arrival/departure and therefore cannot be collected in advance. If this tax applies it is only collected when a stop of more than 24hours occurs. Please check with your airline of international arrival/departure or call our Customer Care department at 1.650.265.1856.