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If you are attempted to use the default in the standard attributes list in the helpdesk settings, this will not work. You will need to make a custom attribute called location, make the type "List" and change the "Applies to" to "Device", then disable the default standard location attribute by unchecking "In Portal"

I'm actually going through and manually updating location of 50+ devices now...took me a while to see that the default was the filler that gets automatically entered if you dont manual change it in device properties :)

I think this sounds like what I've been trying to do. I want the location of devices to use a list when I start typing in the list box, as owner does, so that location are unique ie Accounts Dept and not accts dept or acc department. This would help when reporting on location as things are getting missed at the moment.

Is there a setting that I need to change that shows a list when I start to type in the Location field of devices?

Thanks!

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