» How different methods of engagement can help involve the citizen in public service delivery

How different methods of engagement can help involve the citizen in public service delivery

6 Sep 2017 - 9:00am - 1:00pm

28 Sep 2017 - 9:00am - 1:00pm

This seminar focused on the importance of engaging with citizens and share examples of how organisations in Wales have done this, using very different and innovative methods.

The Wellbeing of Future Generations Act requires public bodies to ensure that when making their decisions they take into account the impact they could have on people living in Wales now and in the future. It expects them to:

work together better

involve people reflecting the diversity of our communities

look to the long term as well as focusing on now

take action to try and stop problems getting worse - or even stop them happening in the first place

As we have so many diverse communities in Wales, it is important that we adapt the way we communicate and engage with groups accordingly. One size definitely does not fit all!

There is no single form of engagement, it is all about breaking down the barriers between people who deliver services and people who use services.

Whilst there are many great examples of public services working alongside the citizen when designing and delivering services, there are some that are still delivered from the perspective of single service deliverers. This can lead to citizens experiencing multiple, fragmented approaches that can result in:

contradictory and conflicting interventions

poor outcomes for the service user

a waste of valuable resources and poor value for money.

Who the seminar was for

This seminar was aimed at public and third sector managers and officers in the following roles:

Project planners

Policy developers

Communication managers

Managers involved in citizen engagement

Presentations

The Phoenix Project - Elaine Williams and Graham Jenkins, Mid and West Wales Fire and Rescue Service, Sarah King, South Wales Fire and Rescue Service and Gillian Roberts, North Wales Fire and Rescue Service