Insurance Call Center Services

For insurance providers, SAS can help you manage high call volumes while simultaneously processing claims and assisting new prospects – especially during peak times like open enrollment season. From customer care to lead capture to cold calling, Specialty’s insurance call center can do it all.

With insurance industry experience, feel good underwriting your business with SAS.

Whether you market life insurance, homeowners, liability, property, casualty, health insurance, or any one of the innumerable types of coverage on the market, your callers will benefit from having access to information and claims processing 24-hours a day, 7 days a week. Our agents can provide reception services, agent locate, accident reporting, membership hotlines, claim support, and more. When your staff is drowning in customer care requests, our insurance call center services are your rescue crew. It’s never too late to start increasing policyholder satisfaction.

Customer Service Defines Your Brand

Your customer experiences define your brand. With Specialty, you’re accessing a call center solutions provider with 300+ agents who are all professionally trained and monitored 24/7 by our quality assurance team. Our agents go through double the amount of training normal call center agents go through, and are capable of handling everything from basic message taking, to more complicated procedures like insurance verification and dispatching. We’ll work with you to set up your account and continually improve our service to make sure we’re reducing friction in the outsourcing process.

Call Your Old Leads

Not only can we handle all of your inbound traffic, we can also proactively reach out to your list of potential leads via our outbound calling campaign. In the insurance industry, leads come and go. While the freshest leads may be at the top of the dial out group, old leads are still viable. Our call center agents can call through your aging insurance leads or former customers to give them a second life. Any prospects interested in upgrading or adding a policy will be transferred to your in-house insurance agents to close.

Cost Effective

Insurance companies are some of the busiest companies, especially during open enrollment season. Instead of spending more money and time to hire and train more staff, Specialty Answering Service offers an affordable outsourced solution. With 15 call center agent pricing plans to choose from that can accommodate any sized budget, you can take the money you’ll be saving with SAS and reinvest in the growth of your business.

Bilingual Services

Broaden your horizons and knock down language barriers with our bilingual call center representatives. When you expand your clientele to Spanish speaking customers, you become more accessible, which opens the door to more business. We can provide agents that speak both English and Spanish, as well as agents that speak Spanish only, used as a ‘Press 2 for Spanish’ option on your front-end IVR.

No Double Entry

With our agent web clients, you can get all the information you need about any new clients without having to lift a finger. Our agents are able to go out to your website to fill out new customer application forms and schedule appointments for face to face consultations. As long as your software has a web login or front facing forms for us to complete, we can gather all required information you need, and even save a second copy of that information in our own system so you can double verify agent entries.

Quote Processing

Sure, our insurance agents can answer questions and schedule appointments. But they can also access your own software to enter client data and provide insurance quotes. Need us to send customized email confirmations to your callers afterwards? We can do that, too.

Live agents for better customer service

Get coverage when you need it most.

The situation

Your health insurance company is approaching open enrollment season, but you don’t have enough staff to field incoming enrollment calls in addition to handling your normal daily workload. While you do have the funds to pay them overtime, it’s just not feasible for them to answer every call around the clock in a timely manner for 3 consecutive months.

You're losing business!

The solution

Specialty’s insurance call center is accustomed to handling open enrollment calls, and staffs up accordingly for each client. With the ability to handle thousands of transactions a day, your callers get the assistance they need quickly. While we are handling enrollment calls, your staff can focus on their normal responsibilities that help keep the business afloat.

Your company is growing!

Types of Insurances We Serve

Life

Health

Property

Business

Home & Mortgage

Renters

Automotive

Casualty

Disaster

Pet

Warranties

Credit

Features

Take advantage of any of our amazing features to get the most out of your service. From appointment setting to CRM integration, our job is to make your job easier.

24/7 live customer service

Scalable to benefit any policy or outsourcing program

Up-sell and cross-sell suggestions

PCI compliant for secure payment processing

Customer relationship management services

Claims inquiries

Customizable platform means we can handle complex requests

Spanish language support

Experience in many different insurance specialties

Affordable insurance solutions

Highlights

Ability to Handle High Call Volumes

Say goodbye to long hold times with our insurance call center. SAS monitors call traffic monthly, weekly, daily and hourly to stay on top of trends and to make sure we are always staffed accordingly. With over 300 agents answering your calls, we can handle any amount of call volume sent our way.

Customizable Solutions

Every business is different, which is why our call center software can be 100% customized per your business needs. Need verification calls transferred? Check. Want a call screening service to see who is a new or existing client? Check. Want our agents to answer specific questions about your company? Check mate.

Appointment Scheduling

Running an insurance company is so much more than just providing insurance. You have to meet with clients face to face to learn about them and provide them with best plan. Not only that, but you have to compete with other insurance agencies that are trying to do the same. While you are giving your clients the one-on-one attention they need, our call center agents can work on scheduling more appointments to keep your calendar and your client base full.

Versatile Call Center Agents

While our agents aren’t licensed to sell insurance, they are able to do everything else you may need. We can perform outbound telesales campaigns, help complete claim forms, handle inbound or outbound calls for warranty extensions, answer scripted insurance questions, and more!

Get started with SAS. Free 14-day call center trial.

Live agents are the key to improving customer service.

Outsourcing to our insurance call center means you can handle any volume of calls at any time of day. If you’re using an automated system, your customers will love you for going live. Let SAS help you build better customer relationships.

Processing claims through the night? We can answer your customer service emails and escalate according to your rules.

The best companies trust SAS with their brand

About SAS

SAS is a small business call center outsourcing company, providing total customer service and outsourced sales support for 5000+ SMBs worldwide. We’re an intuitive US based call center service provider offering affordable outsourced customer service, inbound and outbound sales, live chat, and email response services.