Yes, it’s 100% true. We offer you a free lifetime warranty on Backed4Life products, covering mechanical or electrical failures of your product during normal usage, as well as any other defects in materials and workmanship.

The warranty does not cover repair or replacement of the Product for normal wear and tear, accidental or intentional damage (such as damage from drops and liquid damage or abuse), theft, loss, cosmetic damage and/or other damage that does not affect unit functionality. However, we will be happy to repair such damage for an additional fee, if we can. The Warranty also does not cover accessories and parts that are meant to be replaced by the consumer, such as external batteries and ink cartridges, but does cover internal, non-removable batteries, such as iPod batteries, within the first 36 months of purchase.

It’s simple. Fill out the warranty claim form at www.backed4life.com/claims. Our customer service agents will contact you with instructions on how to proceed with servicing your product. Please know you will need to pay to ship your product to us. If your product is covered under the warranty, we will repair or replace the unit and ship it back to you for free.

Filing a claim is easy. Simply visit www.backed4life.com/claims and complete the online claims submission. You will receive an email following your submission with instructions and shipping details. You are only responsible for covering the shipping costs to PlanITROI, and we guarantee we’ll have your Backed4Life™ product repaired or replaced within five business days or less after we’ve received it. And if for some reason we cannot repair it, we will send you a replacement device of equal to or better than the original configuration free of charge.

Backed4Life℠ Lifetime Warranty program has you covered against normal everyday use such as mechanical failures, hard drive crash, loose charging ports, RAM failures and more. What’s not covered? Things like drops, spills, unit was thrown out a window….but no worries, because we also offer data transfer services and can transfer your data and get you a great deal on a newer Backed4Life™ product.

Things like drops, spills, unit was thrown out a window, run over….but no worries, because we also offer data transfer services and can transfer your data and get you a great deal on a newer Backed4Life™ product.

Examples of what would not be covered are things such as software add-ons (Including but not limited to: changing the OS on the unit, Piracy issues, adding third party software that causes viruses), viruses, accidental damage (spills, cracked screens, stepped on, etc.)

We need your credit card so that we can send you your product back if it is not covered under the warranty (i.e., a software problem, liquid damage, etc.) or if the product is functioning properly (“No Trouble Found”). In order to provide you with our free lifetime Backed4Life™ warranty, we need to be sure that we are only receiving products that are covered under the warranty, and we have found that requiring credit card information is the best way to ensure this. If your product is not covered by the warranty, we will charge you the cost of return shipping and an administrative fee not to exceed $50.00. However, we will always contact you prior to returning your out-of-warranty product, and if you do not want to pay to ship your product back, we will be happy to dispose of it for you in an environmentally conscious and friendly manner.

You can opt-out of the warranty if you have not made a claim for warranty service within 12 months. Otherwise, if you have made a warranty claim within that time period, you can opt-out by paying for the cost of your previous repairs or service.

Only we will send you marketing and promotional materials using your information and we will NEVER sell your information to any other company for marketing or promotional purposes. We may, however, send you marketing and promotional information on behalf of our partners and affiliates.

You can contact Customer Service toll-free at 1-866-701-LIFE (5433) Monday-Friday 8am-5pm ET. Inquiries can also be emailed to us at customerservice@backed4life.com and we will respond within 2 business days.

Returns must include a return shipping label and the RMA number provide by Customer Service once you submit your claim. Remember, the RMA number should be included on the label. We will not be able to process the returned product without it.

Your product may not be covered under the Backed4Life warranty if it is damaged from drops, liquid damage or other accidental or intentional damage that is not a defect in materials and workmanship. If so, we may be able to repair or replace your product for an additional fee. Please contact us for more information. However, if you send us your out-of-warranty product without authorization, you will be charged a fee and return shipping costs.

Depending on your product and the failure circumstances, we will either repair your product or provide you with a replacement product of equal or better features and functionality. Please note that if we replace your product, the replacement may be from a different manufacturer or a different model from the same manufacturer, but it will always be of equal or better features and functionality.

In order to maintain your free lifetime warranty, all you need to do is register with us and allow us to send you marketing and promotional materials. Our products are of such high-quality, we doubt that you will need to use the warranty – and we certainly do not want you to forget about us! We will also send you information about other products and services that might be of interest to you. We do require that you keep your information current. That’s it!