Case Studies

In the UK, the company has a long and varied history spanning three
centuries, with a rich heritage of engineering experience and long
tradition of excellence in design and manufacture. The ALSTOM of today
is a modern, innovative organisation offering infrastructure solutions now
and for...

To stay competitive and introduce a new level of customer service, NUI
became the first utility to present a bill on the Internet. Giving their
customers the power to view, analyze and pay their bills online leads to
customer satisfaction.New Jersey-based NUI Corporation is a multi-
state...

With a global business that runs across a number of continents and
time zones, Cambridge Energy Research Associates (CERA) knew that
its future depended on Internet technology to stay in closetouch
with its clients.

Profile Entergy is working without paper.
The 17,000-employee electric utility is using the Web, workflow, and
PeopleSoft Human Resources Management to automate employee
transactions such as benefits selection, company stock purchases, and
changes to personal information. When it comes to...

Profile Two years ago, facing deregulation and the need to become more
competitive, Detroit Edison decided it needed an in-depth understanding
of the true nature of its costs. The utility began by assembling a team to
build a cost model using a PC-based tool. Nearing the end of its pilot...

Profile In an age of deregulation and increased competition in the public
utility industry, it’s not enough to keep the porch lights burning.
Customers want better service. Taxpayers want greater accountability.

Nordic Marketing is the oldest and one of the largest independent, non-
utility electricity providers to retail customers in Michigan. Nordic
supplies
power to over 1,700 large commercial and industrial (C&I) customer
locations, including such companies as Ameritech, Johnson Controls,...

MidAmerican Energy Company, a wholly owned subsidiary of
MidAmerican Energy Holdings Company, provides both regulated and
unregulated electric and natural gas service to more than 1.3 million
customers in Iowa, Illinois, Ohio, Nebraska, Kentucky and South Dakota.

North America’s largest outsourcer for energy industry customer
management services, CustomerWorks, is deploying Peace Software’s
Energy™ suite to further capitalize on its scale and shared infrastructure
for extended efficiencies and cost savings.

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