Ordering and Shipping Information

Ordering

To order from Lisa Souza Knitwear & Dyeworks, please use our Secure Shopping Cart,
available in the yarn, fiber and pattern sections of this website.
Insert the number of items in the QTY boxes for each item on each yarn
and fiber retail page and click on the "Add to Shopping Cart" button
found at the bottom of each webpage. When ordering a pattern, just click
on the "Add to Shopping Cart" button. Clicking on the button will take
you to our secure ordering site. You can then proceed with check out or
continue to shop. By clicking on the "View Shopping Cart" button
on the bottom of each retail page, you can return to your order and
continue checking out.

Shipping

Hi Lisa, the yarn and pattern arrived on Friday. The colors are beautiful and the yarn feels so good I can hardly wait to start knitting it up. Thanks again for your prompt shipment and for supplying such a high quality product at a reasonable price.

Domestic and International customers: For your convenience, we will be happy to calculate the cost to ship your order before you place it. Simply email your list of items and we will calculate the actual cost of shipping to your destination.
Domestic orders under 8 ounces will be sent by USPS First Class Mail and over that weight will go by USPS Priority Mail. International orders will travel by USPS Global Priority Mail.
There are no handling charges -- your shipping costs are what it costs us to ship. Your quotes will be in US dollars.

Exchange policy

Yarn is exchangeable with email confirmation and must be in the original condition and a copy of your receipt must accompany the exchange. Unless agreed upon in advance, the standard return policy is 30 days from purchase.

We Accept...

Visa, MasterCard, Discover Card, American Express
and PayPal. All PayPal customers will be sent an e-mail
invoice after an order is placed.

Studio Visits

As always, you are welcome to come to the studio for a tour of the dyeworks as well as some personal attention with choices of fiber or yarn.
We have all the Majacraft Spinning Wheels here in the studio for you to try, as well. Please call or
email to make certain that we will be here.
Appointments required.

Weaver Creek Fibers

Weaver Creek Fibers,
wholesale purveyors of luxury
fibers, only provides
its luxury fibers wholesale to businesses serving the spinning, knitting and weaving community and fiber artists with a valid seller's permit.

Lisa Souza Dyeworks

Reviews

"It came, it came!!!! When I opened the box, I was speechless. A very, very rare phenomena indeed!
The greens, the golds, the bronze. The colors are absolutely beautiful. Thanks so much, I'll definitely be back for more!"

My order arrived today and I love the yarn and the Mardi Gras fiber. In fact, I've already spun up about 1/3 of one of those balls.
It's beautiful!