[splat-uhs-FEER-ik] adj. The kind of rebound that doesn't go exactly as planned.

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Monday, October 29, 2012

Update: Well *That* Didn't Take Long

On October 14, I wrote a post about the jet ski experience my sister and I had while vacationing in Miami. The blog entry wasn't the only writing I did on this topic. When we got back to D.C., I logged on to TripAdvisor and submitted a review.

In the interest of preserving my credibility as a reviewer, I didn't go on a tirade. I just stuck to the facts and let them speak for themselves. The facts had loud voices that carried right to the ears of the company owner. Mere hours after the review was published, he sent me a message asking if he could call me to discuss my experience. His entreaty seemed like a step in the right direction, however belated, so I promptly agreed.

And that's where all the promptness ended.

I heard nothing more until today, the day when Hurricane Sandy's imminent arrival caused schools, governments and businesses across the D.C. area to close. Like most people, I was working from home, trying to take maximum advantage of the fact that electricity was still running to my house.

When my cell phone rang, I recognized the Miami area code but not the number. Earlier this morning I had emailed my personal number to several of my far-flung clients so I just assumed it was one of them. Had I known who it was, I would have sent the call to voice mail. A friendly chat about a stale customer satisfaction issue was not on my agenda.

But I guess I shouldn't be surprised that it was on his. After all, the weather conditions are perfect for jet-skiing.

Good point--Sandy diverted my attention before I finished the story. He offered to refund half our money, just as my sister suggested the day we did the "tour." It took him a good 10 minutes of talking --including noting that, once a few new positive reviews showed up, the effects of my negative one would be mitigated as it dropped down in the queue. But ultimately he did the right thing. My sister made me promise not to revise my review until the refund actually lands on her credit card. Ha!

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About Me

I turned 40 in June of 2011. Shortly thereafter I realized I needed to end my 10-month marriage. Making this decision was difficult --you don't exactly brag about being married a Kardashian length of time-- but the mechanics of executing this huge fresh start (and a whole series of related little ones) proved even more daunting. My attempts to bounce back --both recent and not--haven't always ricocheted off the proverbial wall with the gusto I envisioned. Sometimes they hit it with a resounding "splat" and slide down before landing in a heap on the dirt. This blog chronicles adventures in splats --largely mine but guest splatters will be featured as well--with the hope that the posts will evoke laughter, provoke the occasional thought, and prove that even the messiest ones usually work out just fine. Eventually.

Have You Ever Splat-ted? Tell me about it!

Have a good "splat" story to share? Email me at splatospheric@gmail.com. (Names and other incriminating details can be changed to protect the splatted, of course!) I'd like to write about other people's adventures as well as my own. While I'm vain enough to have started a blog, I have just enough self awareness to know that not everyone will find me as interesting as I do. There's simply no accounting for taste.