Customer Service

Telephone Banking

Internet Banking

Local Branch

Cash Point Facility

Summary

On Monday 8th September 2008, the Nationwide Building Society announced plans of a merger with The Derbyshire and the Chesshire Building Society, prompting a flurry of interest in the future of the Derbyshire Building Society and its services.

Are you a customer of The Derbyshire? How do you find the service you receive? Are you excited or nervous about the takeover by the Nationwide? Send us your reviews and tell us what you think!

Media Gallery for Derbyshire Building Society

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Latest Reviews

Earlier on in the year I had tried to cash-in bonds I owned. The entire ordeal was a nightmare; constant procedural hassles and bureaucratic nonsense stood at every corner as I slowly walked the long road towards retrieving my money.
To make it worse, the staff were unhelpful and constantly had to refer up the hierarchical totem pole (who presumably had to do the same based on the long delays). They were pleasant on the face of it but there was little progress made and much of the politeness…
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Opened a NetSaver account because the interest rate was good. Unfortunately you can only take your money out in one way - by nominating a single bank account. They tell you that "you can easily change your nominated account online" which is true; what they don't tell you -ANYWHERE - is that when you do change to another nominated account you have to telephone them EVERY TIME you want to withdraw your own money, that's every time for ninety, yes 90 days. For whatever amount, large or small. They…
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I opened an online account with trepidation, depositing a bit at a time, instead of all in one go. Then made an application for a deposit back to myself. I wanted to know how easy "easy access" means.
It was next day, and I was reassured that I could access funds in an emergency.
I particularly love the "message" function. I don't have to waste my time on the phone, just type out my query, and check my messages the next day. It's a great idea, and I've had no problem with customer…
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Recently tried to open n online savings account with Derbyshire.
The process was so involved, bureaucratic and difficult that after three attempts and letters we gave up and went to the Coventry BS instead. Coventry had our account up and running within days. What a contrast!!
The Derbyshire claimed its application process would be straightforward - no chance.
Cheques returned twice, unbelievably complicated requests for further id papers - despite them being given comprehensive…
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I tried to open a new online savings account mid February 2013 which should have been really easy and straightforward. Firstly they took over 10 days to request further ID information and told me to just send it directly to them which I did immediately. Unfortunately in their wisdom they didn't tell me that they would return my cheque to me and "cancel" my application until a further 10 days had passed. It took so long to get the returned cheque that I had to send them another one and cancel…
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Derbyshire Building Society just does not seem to have the staff. Its Internet banking in particularly seems to suffer as a result. It is slow, and seems primitive when compared to rivals.
As for its faster payments system, well, 'fast' is not a good way of describing it, I can tell you that…
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Zero customer service....sold investments which they never reviewed, then they exited from IFA registration and left investors to sort themselves out.
Please do yourself a favour and bank elsewhere....seriously!…
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They gave a good rate of interest on the product I took out and offered me the chance to increase my investment at the good rate, even though I was late getting the money to them.
If they are merging with Nationwide I wonder if the new business will still be able to offer the same excellent interest rates on things like fixed term bonds. My experience with Nationwide is that they don't offer such good rates. If bigger is better in today's financial world in order to compete with the non mutual…
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Ok for the basics (bonds, savings etc), but maybe not the best deal for other services. If the counter service speeds were better, this would be worthwhile in some instances, as the old-fashioned "personal" touches are still there…
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