Whether an enquiry comes from a family member, friend, social worker or NHS commissioner, we will listen to ensure we fully understand the requirements of a potential resident.

Assessment

Prior to admission you will receive a full pre-admission assessment.

Unless there are exceptional circumstances, for example when we have a request for a fast track emergency admission, we will always undertake a thorough clinical assessment of the person to establish their exact behavioural, emotional and physical needs.

Visits

Come for a cup of tea and an informal chat and view our care centre.

We encourage potential residents, their families, commissioners and social workers to visit the care centre that we identify will best suit the individual's requirements.

Agreement

Approval of funding agreement.

Based on the assessment outcome, an offer letter with the weekly price calculation will be provided to the funder, whether this is an NHS commissioner, a social worker or private individual. A copy of the pre-admission assessment will also be provided identifying areas of the resident's specialist requirements and care needs, including an overview of the therapies and social engagement that will be part of their care pathway.

Arrival

We will welcome the resident and their family/friends to our centre and their new home.

Following confirmation of the care agreement we will arrange a suitable date for us to welcome our new resident. The resident's room will be freshly decorated according to personal preference and personal effects can be moved in, so they feel at home as quickly as possible.

You will also be introduced to our Family Liaison Officer who will be on hand to help you with the transition and any on-going support along with the rest of the clinical team.

28 Day Review Period

Our multi-disciplinary team will create a specialist care and social engagement plan which will be assessed over an initial 28-day period. A multi-disciplinary care review will then take place, to which you will be invited, where our team will provide reports on their time with us and to confirm their on-going care pathway.