Q. How do I know if music I submitted is played on Music Choice?A. Unfortunately, we do not notify individuals directly. We report all our playlists through the proper performance rights organizations.

Q. How do I submit music videos to be played on Music Choice On DemandTM?A. Please mail your VIDEO, along with an artist profile to:

Q. What is Music Choice On Demand?A. Music Choice On Demand is a free On Demand music network that features a variety of music videos and shows. All of the content is FREE and available to watch 24 hours a day as often as you like. Find your favorite music content in the following categories: All Artists, All Playlists, Brand New This Week, Country Hits, Kids, Shows and Trending Now.

Q. Is Music Choice On Demand available in all locations?A. Music Choice On Demand is available in the majority of digital cable households nationwide through most of cable companies, Verizon FiOS, Optimum, Time Warner, TiVO and Xfinity.

Q. How do I access Music Choice On Demand?A. To access Music Choice On Demand, simply go to your cable provider’s FREE On Demand menu and select Music Choice under "Music." Choose from hundreds of music videos or Shows.

Q. Which music videos are featured on Music Choice On Demand?A. Hundreds of Pop, Hip-Hop and R&B, Country, Latino, Rock and Kidz Only! Videos are available to watch for free on Music Choice On Demand.

Q. How are the videos selected?A. The Music Choice programmers select the videos based on what’s hot, current charts, music trends and sales. The video selection is updated daily.

Q. What are Shows? A. Shows are exclusive shows produced by Music Choice.

Q. Why do I occasionally see ads on Music Choice On Demand?A. Music Choice is a cable network similar to CNN and ESPN. Like these networks, Music Choice has business objectives and we must earn advertising revenue to meet our objectives.

Q. Are the videos and Originals rated?A. Currently, all Music Choice video content is rated using the TV ratings system. For videos, the rating for each piece of content is displayed with the artist name and video title. For Shows, the rating is displayed at the end of the show description.

Q. How do I use Parental Controls?A. Depending on your set-top box and television set there are different methods available that let you block out specific programs or entire channels. See how to use your parental controls on your digital cable menu. Please note that your cable provider controls these settings we do not.

+

Music Choice™ Music Channels

Q. Why is there no artist image displayed for certain artists?A. Generally, if there are no images being displayed for a particular artist we were unable to locate a usable picture of the artist. This is more common on channels that do not play current music. Please note, deceased and living artists that have not released a single or album recently or are not actively promoting their music, also may not have photos displayed due to our inability to locate a usable artist image.

Q. What about screen burn in?A. What you might be seeing is a common occurrence which the industry has termed “temporary image persistence”. This is something that can happen if you keep newer plasma or LCD TV sets on a channel like Music Choice or any TV news or shopping network for a long period of time. To make this temporary image disappear, you must keep the TV on another network for a period of time. Please be assured that Music Choice has carefully tested its service to ensure that we are always in compliances with TV industry standard guidelines and codes. Again, television manufacturers are the best resource regarding this issue.

Q. Where is the music information on the screen coming from?A. Music Choice has an editorial staff that researches, fact checks and writes the content.

Q. How do I let you know that the information on the screen is incorrect?A. Please visit the “Feedback” section on musicchoice.com to tell us about the mistake you found.

Q. How come the music information on the screen doesn't always match with the artist whose song is being played?A. In addition to providing factoids on the artists and songs that are currently being played, we also provide the information that is related to the music being played on a channel.

Q. Why is there an advertisement on the screen?A. The panel on the screen enables us to advertise without any audio interruptions; it can also feature information about the programming and consumer promotions that we offer.

Q. Who selects the music for the Music Choice music (audio) channels?A. Music Choice has a staff of professional music programmers who select the music for the channels.

Q. How is the music selected for the Music Choice music (audio) channels?A. The Music Choice programmers select the music based on current charts, music trends, sales, what they feel is up and coming and hot in the industry and feedback from our viewers.

Q. Can I request a song?A. Music Choice is unable to take song requests.

Q. Can I get a playlist?A. Music Choice is unable to offer a playlist. The Digital Performance Right in Sound Recordings Act of 1995 passed by Congress prevents us from disclosing such information. The Digital Law states that if one is transmitting a digital signal, song information cannot be pre-announced.

Q. Are the channels on Music Choice censored?A. Currently, the following channels on the Music Choice service have a TV-MA rating or higher and therefore may contain objectionable content:, Rap, Metal, Alternative, Classic Alternative, Adult Alternative.

+

Music Choice for Web

► General Information

Q. How do I login to MusicChoice.com and Mobile apps?

A. You can login to MusicChoice.com and the Music Choice Mobile apps using the username and password assigned to you by your TV Provider. You will be prompted to login after you select any music channel, video channel or video on demand. First select your provider from the list shown, then enter your username and password on the next screen.

If you do not know your TV Provider credentials, please contact their support staff for assistance.

Q. How do I access the music channels on MusicChoice.com?

A. There are two ways to access your beloved music channels. You can select a channel from the bottom two rows of scrolling tiles on the homepage. Or, you can point to “Music Channels” in the upper left hand corner, and then select the channel and start listening!

Q. How do I search for an artist, video, or Shows?

A. Simply type the name of the artist, video or Shows into the Search box in the upper right, the results will be displayed below. Then, click on the artist name, video, or Original title to play.

Q. Are the videos and Shows rated?

A. Currently, all Music Choice video content is rated using the TV ratings system. For videos, the rating for each piece of content is displayed with the artist name and video title. For Shows, the rating is displayed at the end of the show description.

Q. Can I purchase music on MusicChoice.com?

A. Not at this time.

Q. Where can I find information on Music Choice’s Privacy Policy and Terms of Use?

A. This information can be found at the bottom of the page on MusicChoice.com. Click the “Privacy Policy” or “Terms of Use” link to view these policies.

► Technical Requirements

Browser Requirements

• Google Chrome, Firefox, Safari or Internet Explorer 9+ must be installed on end user's machine

Player Information

• Adobe Flash Player must be installed on the end user's machine and enabled within your browser

Some browsers require you to explictly enable the Flash Player in order to play our music. Please see the Adobe Support page for instructions

► Playing Content

Q. Can I make the video larger?

A. Yes. When a video is playing, click the “Full screen” button at the bottom-right the video. Once in fullscreen mode, press the Escape key on your keyboard to change back to the normal video size.

Q. What controls are available for playing music videos and Shows?

A. Play, pause, maximize/minimize video size and volume.

Q. What controls are available for playing music channels?

A. Play, stop and volume.

Q. What is the Related feature on the music channels?

A. The "Related" bar that appears on the music channels has 2 sections; Most Recent & Top Artists. Most Recent lists which artists previously played on that particular channel. Top Artists lists the most popular Artists played on that channel.

► Music Channels (Audio)

Q. How many music channels are offered on MusicChoice.com?

A. Music Choice offers the same selection of 50 music channels as the TV Network, plus 25 online-only channels

+

Music Choice for Mobile

Q. How do I get access to Music Choice on my mobile phone?

A. Check out http://app.musicchoice.com/. The Music Choice mobile app is available free on Android and iOS, from these participating TV providers:

Bright House Networks

Cox

Mediacom

Optimum

Suddenlink

Time Warner Cable

Verizon Fios

Comcast Xfinity

Plus many more!

Q. What Music Choice content is available on mobile phones?

A. You'll have access to all 50 uninterrupted music channels that you know and love! Plus, 25 extra music channels and 25 streaming video channels only available online and the Music Choice app. On-demand access to watch the hottest videos from your favorite artists including, Justin Bieber, Drake, and Luke Bryan. Plus soon, you’ll be able to watch Music Choice Shows like "Primed" and "Behind The Lines."

Q. How do I login to the Mobile app using a Music Choice account?

A. Using your Music Choice account username and password, login while you are within range of your home Wi-Fi. Once you have successfully logged in, you will remain authenticated for 30 days that means you can use the app anywhere, anytime! After the 30 days are over, you will be asked to login again while connected to your home Wi-Fi to re-authenticate for additional 30 days.

If you do not have a Music Choice account, simply create one! While on the Sign In screen, select Create. After you create your account, login while you are within range of your home Wi-Fi. You will also be asked to authenticate every 30 days via your home Wi-Fi as stated above.

Q. Can I login to the Mobile app using my TV provider’s website username and password?

A. Yes! When asked on the login screen, just select your TV provider and you will be prompted to enter the same email address and password that you use for your TV providers website.

Much like above, once you have successfully logged in, you will remain authenticated for 30 days that means you can use the app anywhere, anytime! After the 30 days are over, you will be asked to login again while connected to your home Wi-Fi to re-authenticate for additional 30 days.

Q. What iOS devices do you support?

A. We currently support any iOS device that can run iOS 8 or newer.

Q. What Android devices do you support?

A. We currently support any Android device that can run 4.1 (Jelly Bean) or newer.

Q. What Kindle devices do you support?

A. We currently support any Kindle device that can run Fire OS 5.0 or newer.