We Are InnovoCommerce

Makers of investigatorFIRST - the only commercial off the shelf clinical and safety document exchange system actively deployed by multiple global pharmaceutical companies.

About

Founded in 2008 by industry veterans from the Oracle Argus and CSC FirstPoint teams, InnovoCommerce has had a laser focus on delivering an industry leading clinical and safety document exchange system for the world's largest pharmaceutical companies.

Our mission is to help sponsors execute clinical trials with greater efficiency, transparency, and compliance while also making it easier to engage investigators and ease their burden of managing trial documents in fulfilling their compliance obligations to the sponsor and regulatory authorities.

Many of our competitors focus on BPO and professional services -- a philosophy of using more bodies to try to address the workload. Some of our competitors sell re-purposed products that ultimately result in process idiosyncrasies. Yet others sell concepts that haven't been proven in production. Our focus is on technology, engineering, and product first; our goal is to help our customers do more with less by delivering superior software that has been proven in production with hundreds of global trials.

investigatorFIRST is the only commercial off the shelf product actively deployed by multiple global pharmaceutical companies -- representing the world's largest -- to manage millions of clinical and safety document transactions with clinical investigator sites. Hundreds of documents are distributed through our system every day and tens of thousands of documents are transacted each month. Perhaps more significantly, according to CenterWatch site surveys, our customers are consistently ranked in the top 5 for investigator relationship quality.

Schedule a demo today to see how we help sponsors achieve greater site satisfaction, stronger investigator relationships, effortless site and sponsor compliance, and improved clinical trial efficiency.

Umesh Verma

Founder, Chief Executive

Daniel O’Connor

Founder, Chief Business

Veeps Piravi

Founder, Chief Delivery

Amit Athalye

Founder, Chief Quality

The Team

InnovoCommerce

Metrics

The system is active and in production with users around the world transacting thousands of documents per day!

PDF Renditions

FAQ

How is investigatorFIRST different from an eTMF? Can I use my eTMF instead? Think of your eTMF like an ATM and investigatorFIRST like a point-of-sale device. Sure, you can go to the ATM and take out cash every time you need to make a transaction, but it's far more convenient to use those funds by proxy at a point-of-sale with your credit or debit card. You can accumulate multiple transactions and then reconcile them as a record at the end of the billing cycle. Similarly, investigatorFIRST is designed to enable more fluid and transactional interactions with your investigational sites before the final record is pushed to eTMF; investigatorFIRST is a front-end proxy to your eTMF in the same way that a point-of-sale device and a credit card is a front-end proxy to your bank funds.

How does investigatorFIRST help investigator sites meet sponsor compliance goals?
Because this system has been used widely in production by multiple TransCelerate members over several years, we can confidently say that we've learned a lesson or two on how investigators use the system. We've combed years of web server logs to understand usage patterns. We've gathered feedback from our customers. We work closely with customers to understand user pain points.

These periodic notifications keep investigators up to date on the latest documents and news without requiring them to log into the system unless there's an urgent task. Reminders are automatically generated and included in the digests as well. It's a delicate balance between overwhelming the investigators and trying to keep them engaged; we think we've found just the right balance.

How does investigatorFIRST help my organization meet internal compliance goals?
Through a combination of automation and powerful reporting capabilities, we are able to help customers achieve high levels of compliance with low overhead compared to leveraging a BPO/hybrid solution, for example.

Our graph-based, taxonomy-driven distribution engine means that investigators get the right document, at the right time automatically and consistently. Enterprise metrics and operational reports ensure that study teams and global pharamcovigilance operations are always on top of the workstream. CTMS integration ensures that when sites and users are activated in CTMS, they get the documents they need, just-in-time. We don't make our money selling you more bodies; we make our money by selling you superior software.

What's this business about "graph-based" mean?As far as we're aware, investigatorFIRST is the first clinical and safety document exchange system built on top of a graph-native database. Why a graph? When you think about a taxonomy of Programs-Trials-Sites-Countries, this is a natural graph structure; in fact, it is traditional relational databases that force a contortion of this taxonomy in other systems since this graph has to be normalized into a tabular structure.

Our graph based architecture ensures that site staff are connected to just the right content so they can effortlessly fulfill their trial obligations to the sponsor or CRO.

With a graph based taxonomy, we can easily and natrually traverse the database from many different points of entry to ask different questions.

How is investigatorFIRST priced? InnovoCommerce works with customers to find the pricing model that works best to deliver value while ensuring customers can receive the highest quality support. Customers typically pay for an enterprise license and an annual support subscription. Email us today to schedule a demo or inquire about pricing.

How often is investigatorFIRST updated? We release major builds 3 times a year and customers can choose their own upgrade pace. InnovoCommerce is committed to innovating and incorporating feedback from our customers and users into our product roadmap to continuously deliver better software. This may be odd coming from a vendor, but this is not our product; InnovoCommerce didn't invent this software. This product is the result of a collaboration with our customers to solve real business problems and it has been successfully deployed globally by TransCelerate members for several years now. This real world experience is reflected in the details and richness of capabilities and we continue to work closely with our customers to evolve the product, fill gaps, and improve with each release.

What's the difference between investigatorFIRST and Box or Intralinks?In one word: efficiency. Box and Intralinks allow you to create repositories and workspaces, but do not offer the same level of automation of document distributions that investigatorFIRST offers. The core of investigatorFIRST is a graph-based taxonomy paired with a distribution engine that's designed specifically for clinical and safety document distributions. Constructs like Programs, Trials, Trial Sites, and their relationships are first class entities in investigatorFIRST but must be transposed onto first class entities in Box or Intralinks like folders and workspaces. Think of it this way: you can use a general purpose chef's knife to cut bread, but a bread knife is specifically engineered for the task of slicing bread cleanly and efficiently; Box and Intralinks are general purpose tools that you must conform to highly specialized clinical and safety workloads.

If you are already using Box or Intralinks, investigatorFIRST can layer on top of those repositories and automate distribution of files into targets in those repositories and workspaces. This reduces the manual effort and increases compliance by reducing the turnaround time and error rate.

investigatorFIRST also offers out-of-the-box reports which matter to your operational staff on a day-to-day basis as well as enterprise-wide metrics on acknowledgement rates, distribution rates, and other key data points.

Why should I consider InnovoCommerce over [fill-in-the-blank]?In all honesty, we have limited access to our competitors' systems and pricing to give a detailed and comprehensive answer. However, what we do know is that our relationship with our customers is very special to us and that helps us develop better requirements, build better software, and innovate faster. We view our relationship with our customers as symbiotic; it's mutually beneficial for us to help customers better address their day-to-day operational challenges while making our product better.

It's reflected in our featureset, the details that we capture in our implementation, and our roadmap. investigatorFIRST evolves because we're continuously helping our customers get their work done better, faster, smarter, and with greater levels of compliance; we don't expect our customers to pay for a production license and receive beta-level software that hasn't been tested in real world usage.

Can you validate our installation? Sure can! We can provide a spectrum of go-live support from supplying baseline validation templates to designing and executing your validation scripts for you. Every deployment starts with a set of project templates and other standard artifacts like administration guides, validation guides, and a functional design specification. Then we work with customers through pilots to identify gaps and find what they need to get the system up and running. Check our deployment models below.

Deploy

Public CloudRun our software in a Virtual Private Cloud (VPC) in Amazon AWS or Microsoft Azure. InnovoCommerce can directly manage your environment or work with third party cloud managed services providers to get you up and running with minimal commitment.

Technology

Technology is our advantage
Unlike traditional systems used for document exchange built on legacy hierarchical structures, investigatorFIRST is built on top of a highly connected graph database capable of modeling billions of nodes and relationships.
Our unique architecture and functional design minimizes duplication of documents to reduce the amount of storage you need to provision to support your global operations while still meeting regulatory requirements. With the option of using Amazon S3, Microsoft Azure Storage, or Box Enterprise in place of the built-in document storage provider, you can achieve high scalability and high availability with minimal friction.
This allows unparalleled performance and the ability to meet the unique use cases in clinical and safety document exchange.
investigatorFIRST is designed from the ground up to meet the needs of the world's largest pharmaceutical companies at enterprise scale.

News

InnovoCommerce is exhibiting at DIA’s Conference on June 24-28 at the Boston Convention & Exhibition Center in Boston, MA. Stop by our booth to learn more about our cloud-based eClinical collaboration solutions for global clinical trials and compliance. Visit http://www.diaglobal.org/flagship/dia-2018 for more details.

InnovoCommerce will be attending the 9th Annual Summit for Clinical Trials Operations Executives (SCOPE) in Orlando, Florida. The event dates are February 13-15 at the Hyatt Regency Orlando. Come visit our booth and get a quick tour of investigatorFIRST! For more information, visit http://www.scopesummit.com.