MileagePlus contact information

Email

Phone

Hours: 7 a.m. – 12 a.m. (CT), 7 days a week
Call from the U.S. or Canada 1-800-421-4655

View touch-tone menu options

MileagePlus automated phone system menu

United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the MileagePlus phone menu via touch-tone, please see the list of options and corresponding commands below:

MileagePlus automated phone system menu

Option

Command

Balance and transactions

Press 1

Request mileage credit

Press 2

Reservations

Press 3

Upgrades

Press 4

My account

Press 5

My account – Balance

Press 5, then 1

My account – Change PIN

Press 5, then 2

My account – Log-in assistance

Press 5, then 3

My account – Account changes

Press 5, then 4

My account – Other account questions

Press 5, then 5

Other options

Press 6

Program info

Press 6, then 1

Change PIN

Press 6, then 2

Promotions

Press 6, then 3

MileagePlus Explorer Card

Press 6, then 4

MileagePlus program

Press 6, then 1, then 1 again

Premier® program

Press 6, then 1, then 2

Awards

Press 6, then 1, then 3

How to enroll

Press 6, then 1, then 4

Partners

Press 6, then 1, then 5

Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.