Thursday, February 7, 2013

Letter Response

Back in January, we came across a "Letter to Editor" in a local Ottawa newspaper.
___________________________________________________________________"Talk mental health

Why in 2013 is it still acceptable to openly discuss cancer, stroke, and heart failure, and not mental health?

The mental health crisis line is 613-722-6914. Yet one has to wonder what happens when that number is dialed. Will you immediately speak to a professional? Will you be put on hold or told someone will call you back shortly? Will you be forwarded to a message machine? Is the call confidential? If you’re a parent, will five cop cars and someone from Children’s Aid arrive at the door while you’re on the line? How many then, would make that call with so many unanswered questions?

We hear very little about mental health, no one canvassing at the door, no big gift lotteries offering houses and cars, and I don’t think many are running or biking for it.

So we hear and say very little about mental health, leaving some, perhaps many, to struggle in silence, fearful of being judged."_________________________________________________________________We wanted to respond to the writer, as she asked many questions that needed an answer. While our response wasn't published, it's important for those who have similar questions to see the answers.This is our response!RESPONSE

Why don’t we speak more openly about mental health?
It affects each and every one of us in one way or another, sometimes without
realizing it.

When someone
makes the decision to call the Distress Centre of Ottawa & Region or the Mental
Health Crisis Line, they’ve taken the initiative to talk about the issues they
are facing. When the number is dialed, you are reaching one of our volunteer
Crisis Line Specialists. Each of these individuals has undergone 59 hours of
extensive training, including the Applied Suicide Intervention Skills Training
(ASIST) workshop so that we are prepared to provide support to anyone
calling in, no matter what the
problem, at any time of day or night.

While the
vast majority of calls are answered
immediately, it’s possible that if we’re experiencing a high volume of
calls, that you may be put into
queue, to wait for one of our Crisis Line Specialists to finish supporting
another caller. If you are placed in
our queue, you’ll hear the message letting you know that we’ll answer your
call as quickly as we can. You can be assured that every single call that comes into the Distress Centre & the MHCL is completely confidential and information is not shared outside
of the centre, however; if there is an immediate danger to yourself, another
person or a child, this will fall under our obligation to involve emergency
services. We are here to provide unbiased, non-judgmental support to anyone in
need of help, including those dealing with relationship issues, finances, mental
& physical illnesses, employment
concerns, local resources, sexuality
& interpersonal issues and suicide ideations, and much more. Remember -
anything that is affecting your day to day coping skills, is a reason to
call.

As much as
the society is starting to open up and talk about mental health, there is still
room for improvement, and we are working hard to get people talking - talking to
us, talking to family, friends, co-workers, and even strangers. In fact, the
Distress Centre of Ottawa & Region is participating in the Ottawa Race Weekend, and
invites others to raise funds and awareness for our Crisis Lines. There is also
an annual fundraising event called “A
Chocolate Affair” on May 2nd, to do the same
thing.

We invite
everyone to learn more about the Mental Health Crisis Line at www.crisisline.ca and the Distress Centre at www.dcottawa.on.ca. If you need someone to
talk to, you can call 613-238-3311 (Distress Centre) 613-722-6914 in Ottawa, 1-866-996-0991 (MHCL) outside of Ottawa. We’re here for you,
no matter what.