When you restart the system, the protection is resumed.If the system restarts before the update tool is executed, suspend BitLocker again.

How to clear the TPM

Hold down the [Windows] key and press the [R] key. The "Run" dialogue box will open up.

In the "Run" dialog box, enter "tpm.msc" and select "OK".

Select "Clear TPM".

The system will restart and display the message "TPM configuration change was required to State: Clear".Select "Execute".

Instalación

Step 1: Install the update

Download EP0000******.exe file and save it in a folder on your computer.

Execute EP0000******.exe. Select the target folder to extract.

Step 2: Set pre-configuration for update

Execute "Save.bat" within the extracted folder as administrator.

Right click on "Save.bat" and select "Run as administrator".If the User Account Control dialog appears, select "Yes".

Confirm that a window is opened and "Success to set the registry" is displayed.

Press any key to close the window.

Step 3: Clear TPM and confirm preparation

Clear the TPM. (See "How to clear the TPM").If BitLocker is enabled, suspend or turn off BitLocker before clear TPM.The system restarts. Wait for the restart to be completed.

Confirm AC adapter is connected and BitLocker is suspended or turned off.

Step 4: Execute update tool and Update procedure

Execute "IFXTPMUpdate_TPM12_r0103.exe" within the extracted folder.

If the User Account Control dialog appears, select "Yes".

Tick "Accept the terms of this license agreement", and select "Next".

When all conditions are satisfied, select "Next".Select "Next".Note: Error patternA)The TPM is not the target of the update.There is no need to update.B) AC adapter is not connected.Connect AC adapter and select "Refresh"C) BitLocker is still enabled.Suspend or turn off the BitLocker and select "Refresh".D) The TPM is already updated.There is no need to update.E) The owner password must be entered.If you know the owner password, enter the password.If you have the file for the owner password, specify the password file.If neither is available, you need to clear the TPM. To exit the tool, select "Cancel".For clearing the TPM, see "How to clear the TPM"Resume from "Step 3: Clear TPM and confirm preparation".

Select "Update".IMPORTANT:Do not suspend hibernation, restart or shut down the system.

Wait to complete the update.

When this screen appears, update is completed.Tick "Restart computer" and select "Close".The system will restart.

Step 5: Restore changed settings

Execute "Restore.bat" within the extracted folder as administrator.

Right click on "Restore.bat" and select "Run as administrator".If the User Account Control dialog appears, select "Yes".

Confirm that a window is open and "Success to restore the registry" is displayed.

Press any key to close the window.

Step 6: Check the update was successful

After the update, check if the new version has been installed successfully by following the steps in the [Check the firmware version] section.If the Manufacturer version shown is "4.34", the upgrade was successful.