Firmware update to v8.414

>>> IMPORTANT: This firmware update requires either “v8.233” or "v8.235" to be installed on your TV. If the version number is lower than “v8.233”, please install version “v8.235” from the Download section on your model page before you install version “v8.414”. <<<

About this download

Benefits and improvements from the latest update

Improves browser scrolling functionality while using the CH+/- buttons on the remote control

Supports USB keyboard and QWERTY keyboard functionality

Supports Dolby AC-4 Audio Dialog Enhancer

Adds built-in Help Guide/Legal Information in the TV Customer Support menu

Resolves an issue where the TV is unable to connect to the Internet Services (Error 2200)

Resolves an issue where lip sync errors occur on streaming apps when the TV is connected to an external audio device

Resolves an issue where YouTube is unable to start/resume playback and is stuck on the loading screen

Resolves an issue where stereo is only output from the left channel of the TV speaker

Previous benefits and improvements

The following benefits and improvements are also included in this update.

Solves an issue where the TV cannot connect to the Internet via Wi-Fi

Solves an issue where the USB port is not working

Solves an issue where apps are not working or apps are not displayed on the TV

Solves an issue where the TV cannot play videos in the Amazon video app and displays the following message: "Insufficient bandwidth"

Introduces Freeview Play EPG (UK only)

Resolves an issue where the TV cannot connect to the Wi-Fi access point from standby mode

Resolves an issue where the YouTube interface language does not match the language selected on the TV

Resolves an issue where the TV continuously reboots when on PMC satellite channel

Resolves Netflix playback issues after watching the All4 app

Improves the stability of the Amazon Video app (UK and Germany only)

Fixes an issue where the TV was unable to display photos when transferring photos from Sony ILCE-6300 camera via Wi-Fi Direct

Fixes an issue where the Privacy Policy message appears when launching Internet services

Fixes an issue where YouTube videos are unable to load

Fixes an issue where the remote control stops working after turning the Wi-Fi function Off/On

Fixes an issue where the TV freezes after connecting a USB device that uses the Media Transfer Protocol (MTP)

Fixes an issue where the YouTube interface language does not match the language selected on the TV

Improves performance and stability of overall UI operation

Improves general performance of the TV

Solves an issue where the TV cannot find some DVB-T2 PLP1 services

Solves an issue where the TV reboots continuously when watching certain DVB-T2 channels

Solves language issues in the YouTube app

Solves cases where volume control would not work when using IPTV apps

Improves the general performance and stability of the TV

Improves Wi-Fi connectivity of the TV

Improves Web browser functionality

Restrictions

Only for use with TV sold in Europe. Not all models are sold in all countries.

Preparation

>>> IMPORTANT: This firmware update requires either “v8.233” or "v8.235" to be installed on your TV. If the version number is lower than “v8.233”, please install version “v8.235” from the Download section on your model page before you install version “v8.414”. <<<

Check the software version

Your software may already be up to date. If you're not sure, it's easy to check which version of software you have - follow these instructions:

Turn on your TV and press the [HOME] button on the remote to display the Home Menu.

Navigate to [Settings], and press [Enter].

Navigate to [Customer Support] and press [Enter].

The model and software version should be displayed on the top right-hand corner of the screen: "v8.414". - If the version number is lower than "v8.233", please install version "v8.235" from the Download section on your model page before you install version "v8.414".- If the version number is either "v8.233" or "v8.235", please update directly to "v8.414". - If the version number is "v8.414" or higher, you already have the most recent firmware.

There are 2 ways to update the firmware on your BRAVIA TV:

Using the "Automatic Software download" function (recommended)

Using a USB storage device

Using the "Automatic Software download" function (recommended):

Sony provides software updates in order to enhance functionalities and provide users with the latest TV experience.The easiest way to receive software updates is by downloading directly from your TV via the Internet.NOTE: Make sure that the "Automatic Software download" function is enabled. (By default, this setting is enabled.)

IMPORTANT: The following "System Requirements," "File Info," "Download" and "Install," sections relate to the USB storage device update procedure.You can ignore them if you completed the update using the “Automatic Software download” feature.

For other FAQs about Troubleshooting, please see the "Questions and Answers" on the Sony Support Site.

Using a USB storage device:

You can also update the software by using a USB storage device.If you are not connected to the Internet, or the "Automatic Software download" function fails to download, try to download and update using a USB storage device as instructed below.

System Requirements

What You Need

a computer with access to the Internet

a USB storage device

File Info

File Name

Firmware update to v8.414 for TV

Zip File Name

sony_tvupdate_2017_8414_enf_auth.zip

File Version

8.414

File Size

264 651 841 bytes

Release Date

23-05-2018

Download

Important Notice

Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.

Do not turn the TV off - or disconnect it from the power - while it's updating.

Do not press any buttons, except the ones mentioned in the instructions.

Stop any recording before you start with the firmware update. (USB HDD recording models only)

How to download the Updater

Before you install the update, you'll need to download it from the Internet and save it to a USB storage device.

Download the update file to your PC.

Click the [Download] button on the top of this page, then read and accept the terms and conditions.

Click the [Download] button on the bottom of the page to download the update file on your PC.

Verify the downloaded file name and size.

Go to the directory where the file was downloaded.

Verify that the size of the "sony_tvupdate_2017_8414_enf_auth.zip" file is "264 651 841" bytes.NOTE: For Windows PC, verify the "Size" instead of "Size on disk" on the Properties screen.

Extract the downloaded file.After you extracted the downloaded file, you will find the folder "sony_dtv02B40B0AB4BE_00100100".

Insert the USB storage device into your PC.

Copy or drag and drop the folder "sony_dtv02B40B0AB4BE_00100100" to the root directory of your USB device.NOTE: "The root directory" is the first or top-most directory of the device, which contains all the other folders.

Remove the USB storage device from your computer and continue to the next section.

Install

Step 1: Install the update

Once you've downloaded the update file and prepared your USB device, you can install it on your TV.The process can take up to 15-30 minutes and during the installation your TV will turn off before turning itself back on. Please follow the simple steps below:

Turn on the TV.

Make sure that no USB devices are inserted into your TV.

Insert your USB storage device containing the folder "sony_dtv02B40B0AB4BE_00100100" into a USB port of the TV set.NOTE: Any USB port can be used if the TV has multiple USB ports.

Press [HOME] on the remote to open the HOME menu.

Navigate to the [Settings] category and press [Enter] to select it.

Navigate to and select [Customer Support].

Navigate to and select [Software Update], then select [USB].

A series of different messages will appear on the TV screen - follow the on-screen instructions.

The update will start and an orange Led light will start blinking on the front panel of the TV.

WARNING: During the software installation process, please do not:

Remove the USB device

Turn off the TV

Disconnect the TV from the power supply

When the "Firmware update complete" message is displayed on the TV set, the TV will turn off and then turn back on to complete the update. - Do not remove the USB device or turn off the TV set.

After the TV turn back on, remove your USB storage device from the USB port.

Step 2: Check the update was successful

If the version number is "v8.414" or higher, the software update was successful.

If the version number isn't "v8.414" or higher, download and install the update again.

Questions & Answers

Possible Issue During the Update

Need more information? See our FAQs about updating the software over the Internet:

Will my personal settings be deleted after the update?No, all your personal settings will be kept.

Can I install an older version of the software?No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible: the latest software version contains all the benefits and improvements of previous versions.

Is it normal for the TV to turn off during the update process?It is normal for the TV to restart during the update process. It will take a longer time for the TV to restart while installing the new software.

What to do if you have problems updating your TV firmware using the Internet

If either message "An error occurred during the software update" or "Software cannot be updated using this USB device" is displayed on the TV screen, please proceed to the following procedures for a possible solution:

Make sure your USB storage device is in good working order. If it is, try downloading the update file again.

Turn off the TV by pressing the [POWER] button on the TV set.

Press the [POWER] button again, and proceed with the installation process again.

If the message "No newer version of the TV software was found" is displayed on the TV front panel display, your TV already has newest software version installed, so you do not need to update it.

For other FAQs about Troubleshooting, please see the "Questions and Answers" on the Sony Support Site.