participant information

Safetynet Management Solutions Pty Ltd is a Private Registered Training Organisation (RTO) approved by the Australian Skills and Quality Authority (ASQA) to provide training delivery and assessment services for a diverse range of nationally accredited courses. Our registration number is 91090 (Refer to www.training.gov.au).

Safetynet Management Solutions holds mutual recognition to deliver the following qualifications within all states and territories of Australia:

safetynet and participant commitment

Safetynet Management Solutions commits to observe the highest standards of fairness and professional practice as we deliver our training and assessment services and our contractual obligations.

To this respect Safetynet Management Solutions has in place a code of practice that makes the following commitments to:

Uphold the integrity and good reputation of the company;

Demonstrate the Safetynet Management Solutions commitment to all its clients;

Provide accurate and relevant information at all times;

Communicate clearly and effectively at all times; and

Encourage feedback without prejudice.

Safetynet Management Solutions will ensure that participants:

Study in a course that meets both the current industry standards and accreditation requirements;

Be provided with information about the assessment requirements of the course at its commencement;

Have their training outcomes assessed and be provided with regular feedback on their progress;

Be treated fairly and respected by fellow participants and training staff;

Taught in an environment free from any form of discrimination and harassment;

Have their personal records kept private and secure, and only made available to authorised users; and

Learn in a safe and supportive environment.

Participants are required to:

To manage their own learning and assessment requirements;

To complete all assessments within set time periods (as applicable);

To treat all training staff and other participants with respect and fairness;

To behave in a non-discriminatory and non-harassing manner;

To follow all health and safety procedures in the learning environment;

Not to enter into the learning environment whilst under the influence of alcohol or drugs;

To advise staff of any changes to their personal details; and

To advise staff if they will be withdrawing from the course.

course information and registration

All courses offered by Safetynet Management Solutions will be advertised and promoted via our website (www.safetynet-solutions.com.au) and social media, to ensure that participants have complete and full details on the course prior to registration.

All enquiries for registration will be given full and equitable consideration. Where there are conditions of registration or pre-requisites applied (training package requirements) to a course(s), these shall be clearly stated to the potential participants through the course information provided on the website.

Participants are required to register on-line, provide their Unique Student Identifier (USI) number or provide Safetynet Management Solutions with the authority to register for a USI on their behalf and accept terms and conditions prior to attending/commencing the first day of the course.

Safetynet Management Solutions ensures that all participants seeking registration onto a course, will be treated fairly and equitably.

Safetynet Management Solutions select people based on their skills, aptitude and relevant qualifications including life experience. So that people derive maximum benefit from our programs, we also select them based on their ability to fulfil the program entry requirements. This may include assessment and support for identifying language, literacy and numeracy difficulties.

Safetynet Management Solutions promotes a learning environment that is totally free from discrimination and harassment including unsolicited approaches, comments or physical contact of a sexual nature, victimisation, bullying and racial vilification.

Safetynet Management Solutions implements and maintains strategies for learning and assessment for each Training Package qualification on its scope of registration to meet industry, participant and registering body requirements.For further Information refer to QPP036 Learning and Assessment

Recognition of Prior Learning (RPL)
Recognition of Prior Learning is an acknowledgement of your current skills and knowledge that you have obtained through formal training, work experience and life experience. RPL is an opportunity for you to demonstrate your competency.

If you consider you are already competent in specific units of competency from your chosen course you may be eligible to be granted an exemption. Contact Safetynet Management Solutions for assistance.

Mutual Recognition and Credit Transfer
Safetynet Management Solutions will recognise all AQF Statements of Attainments and Certificates issued by other Registered Training Organisations within Australia as part of its recognition of prior learning process.

Safetynet Management Solutions will grant the appropriate credit transfer for units of competency awarded under mutual recognition and readjust the participants training program as appropriate.

Where course fees exceed $1,500, Safetynet Management Solutions will require a deposit of $1,500 only from the individual student and will not utilise these fees prior to course commencement. The balance of fees for courses exceeding $1,500 is then payable by the individual student at the commencement of the course (on the first day of face-to-face training session or access to the Safetynet Online Learning Management System). Course fees that exceed $1,500 in total and require a fee deposit to be paid upon enrolement will be confirmed to the individual student by Safetynet Management Solutions, in writing prior to enrolement.

Should a participant be eligible for a refund it will be paid in accordance to the terms set out in the refund policy.

Refunds will be made in the following circumstances:

If Safetynet Management Solutions cancels the course.

If a participant advises Safetynet Management Solutions in writing, fourteen (14) days prior to the commencement of training, that they are withdrawing, then we will refund the full course fee minus expenses incurred to that time.

If in Safetynet Management Solutions opinion, the participant would be unreasonably disadvantaged, if not granted a refund, for example, a participant meets with a serious misadventure and is unable to continue their enrolment, then Safetynet Management Solutions will either organise for the participant to book onto a future course or consider a full/part refund.

Safetynet Management Solutions will carry out an initial assessment of a participants language, literacy and numeracy (LLN) skills by means of the completion of their on-line registration. This will provide us with an understanding of a participant’s possible LLN needs if required. This is for the benefit of both parties.

Safetynet Management Solutions will also ask participants to come forward if they are aware that they require special assistance. When problems are identified, action is taken to assist the participant, this being:

Discussions between the participant and their trainer/assessor about the participant’s particular needs.

Restructuring training learning and assessment methods to suit these needs.

On-going support provided and progress monitored by their trainer/assessor, to ensure successful learning outcomes.

If the participant requires further additional or specialist assistance, Safetynet Management Solutions will refer them onto a specialised LLN service provider. All LLN issues are treated with understanding, discretion and confidentiality.

Client Support

Safetynet Management Solutions will endeavor to assist you with matters of concern. We are committed to providing all its participants lifelong learning that will enhance their existing skill set.

To this end Safetynet Management Solutions will provide the following support services:

Guidance with literacy and numeracy including basic skills, report writing and note-taking.

Referral to relevant agencies which offer vocational counselling and advice.

If you would like more information about any additional support services please contact the Safetynet Management Solutions office.

discrimination, victimisation and harassment

Safetynet Management Solutions is committed to providing an environment for work and training that is free from discrimination, bullying, victimisation and/or harassment of any kind. Behaviour of this nature will not be tolerated in any form and will result in the immediate disciplinary action that may include expulsion from the course. This applies to both participants and Safetynet Management Solutions staff members.

Safetynet Management Solutions Discrimination, Bullying and Harassment Policy is set in accordance with relevant state or territory anti-discrimination legislation.

Discrimination, bullying, victimisation and harassment is any treatment, directly or indirectly, of another person that causes that person distress or ill intent.

If you witness any incident of discrimination, bullying, victimisation or harassment you are expected to report it to your Trainer or Management of Safetynet Management Solutions.

privacy and records management

Safetynet Management Solutions operates in compliance with all the current commonwealth privacy legislation.

All Safetynet Management Solutions staff are fully aware of the requirements of the privacy act in relation to our operation as a Registered Training Organisation.

We will at all times ensure that all required procedures are followed to ensure your rights to privacy.

Records Management
Safetynet Management Solutions is required legally to keep participant information stored electronically for 30 years. Access to your records is available on written request.

Participants will be provided access to on-line relevant forms in relation to updating personal registration details. It is the participants responsibility to keep us up to date on changes.

Log-in details to relevant on-line forms will be provided on commencement of the course. It is the participant’s responsibility to check the intranet site for changes.

Complaints and Grievances

A complaint or grievance relates to any type of concern or problem pertaining to your course being undertaken which may be raised by either a member of staff or a participant.

Safetynet Management Solutions will strive to establish a consistent atmosphere of trust and openness with participants so that any type of complaint or grievance is dealt with in a timely, constructive and effective manner.