If you wish to return your unwanted Hipkicker, please tell us by email within 14 days of receipt. You then have a further 14 days to return your order in the original packaging.Overseas customers wishing to order should contact Hipkickers Ltd directly via email: This email address is being protected from spambots. You need JavaScript enabled to view it. for information on how to order and delivery speeds and costs.

BFPO addresses

To make sure that your order arrives safely and the correct shipping rate is applied, please ensure you enter delivery address details as follows:

Title: Enter the rank and service number of the recipient

First name / Last name: Enter the full name of the recipient

Country: Always select UK

Address: Enter the company, regiment, location, BFPO number (e.g. BFPO 123) and country

Post code: Enter your BFPO UK postcode

Once we’ve received your return :

Please allow for any adverse conditions that may affect your return getting back to us, including ( but not limited to ) extreme weather or disruption to postal services.

You will receive an email notification when we receive your return package and another one, once we have completed your refund or replacement order.

Returns will processed as quickly as possible, but please allow up to 7 working days from when we received it for the process to be complete.

Returns Address:

The Chestnuts

Green Lane

Haslemere

Surrey

GU27 3DL

Faulty Goods

If any garment you order from Hipkickers fails prematurely due to either defective workmanship or materials, we will provide you with an appropriate remedy, which may be replacement, or full or partial refund.

If you feel that an item you’ve received is faulty, please contact us by email

This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

EDCR – Your right of return or cancellation

Under the European Directive on Consumer Rights (EDCR) you can cancel your contract with us / return items* within 14 days of receiving your order.

*Please note – some item(s) which have been sealed for health or hygiene reasons can't be cancelled or returned once unsealed, unless faulty (these are indicated on the website).

If you wish to cancel your order you can either:

Please return the item(s) in the condition that you received them, as we may not be able to give you a full refund if the value of an item is diminished by something you've done (e.g. wear).

Once you return your full order we'll refund what you paid for the item(s) plus, if you paid for delivery, the standard delivery charge. We will only refund the cost of standard delivery even if you paid for express delivery. A return fee not exceeding the original standard delivery charge will be deducted from your refund.

KEY USERS : Bad back sufferers, Postnatal Women, Girls/Women with Period Pain - an easy to wear discreet undergarment with an integral pocket that provides warmth & support to the lower back and stomach area.

Customer Care

Hipkickers... Soothe & Move

We have designed this garment specifically to help you soothe aches and pains and to help you carry on with sports, activities and everyday life. Regardless of your age or activity, the Hipkicker has benefits to help manage a wide range of problems such as period pains to lower back ache.

Wearing a Hipkicker offers a range of practical solutions too from being a Backpacking Travel Safe Passport Carrier to providing the ideal place to store key personal items when running or out and about.

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