Makita has built a reputation for outstanding Service Care, which supports regular repair and part replacement. Makita will fix and service any Makita Powertool or accessory, even those models that may now be discontinued or obsolete.

Makita 3 Year Warranty

The 3 year warranty applies to tools purchased on or after July 1st 2012. This excludes batteries, chargers, outdoor power equipment, airtools and accessories. These are all supplied with a standard years warranty.

Tools must be registed online on Makita UK Warranty Registration Page within 30 days of purchase to qualify for the warranty extension otherwise a standard 1 year warranty will apply.

Any warranty claims outside of the 1st year but within the second or 3rd must be dealt with directly by Makita.

You will need to contact us on 01502 440 232 and we can provide you with details of Makita's approved repair agent, your local Makita service centre, or we can send it to Makita on your behalf to be tested and repaired or replaced.

Delivery Details

Buyaparcel offer delivery throughout the United Kingdom, including Northern Ireland, Scottish Highlands and other Islands of the UK. In addition we can now also deliver through Europe.

You also now have the facility to choose a day you wish to have your order delivered on if your order is being delivered via courier or pallet. This can be done at the checkout stage where you will be shown a calendar if you select the book in option. You will have the option of booking in your delivery for a day that is convenient for you. Should you require the order the following day please select the next day option.

Is My Item Available for Next Day Delivery?

If your item is stocked in our immediate picking location it will available for you to choose a next day delivery. This will be highlighted by a green tick and a 1 day dispatch time on the item information.

You will have the option to choose this service if you are purchasing your item for delivery to mainland UK.

What courier will my item be delivered with?

If your item is being delivered in the UK or Ireland, it will be delivered by UK Mail or Royal Mail, with the exception of pallet items. The courier type is displayed on each item but will be confirmed at the checkout stage when you have completed your shopping.

If you are an international customer, your goods will initially be sent via UK Mail, and then exported to either Eurodis or DHL. The appropriate tracking can be provided when necessary.

Details of each courier service we offer are detailed in our Delivery Guide.

How do I track my delivery?

To track your order online, go to 'Your Account' and click on 'Purchase History' for an update on your order.

Our team work extremely hard to get your parcels to your door in the shortest possible time but please note that we recommend you do not book a plumber etc until you have received and checked your goods.

Please note:

Delivery addresses cannot be changed once the order is placed except in the case of an error, which we will do our best to change, but orders are often shipped quickly after being processed.

The couriers we use do not deliver to PO boxes or building sites.

Returns at Buyaparcel

We've simplified our returns process! We now offer a no-questions-asked, free returns service within the first 30 days (subject to T&Cs).

During the festive season, like many online retails we are considerably busier than usual. To help our customers get the most from our service we have this information to help make your order process as smooth as possible. If you have any questions that are not answered here please call us on 01502 473 025 or contact us electronically using our websales@buyaparcel.com.

Buyaparcel Opening Hours over Christmas

Friday 22nd December

Open

Saturday 23rd December

Open

Sunday 24th December - Christmas Eve

Closed

Monday 25th December - Christmas Day

Closed

Tuesday 26th December - Boxing Day

Closed

Wednesday 27th December

Open

Thursday 28th December

Open

Friday 29th December

Open

Saturday 30th December

Open

Monday 1st January - New Year's Day

Closed

Tuesday 2nd January

Open

Carriers Christmas Deliveries

For large or higher value items, we will send goods via UK Mail. The last pickup from us to be delivered to you before Christmas is Friday 22nd December for delivery on Saturday - but you must select "Saturday" delivery on the final stage of checking out - next day is next working day which would be Wednesday 27th December. We would need your order before 3.30pm that day. We recommend any deliveries required before Christmas placed week commencing 11th December to allow for carrier delays that are commonplace with all carriers this time of year, especially in combination with the adverse weather.

UK Mail Packet+ / Royal Mail

The Royal Mail is busier leading up to Christmas, handling millions more post than usual. We send light and lower value items via UK Mail Packet+ which is forwarded to Royal Mail for "the last mile". Packet+ is 4 working days from date of order to delivery so in theory last day for this service is Wednesday 20th December, but we advise you to order as early as possible to not be disappointed by a stretched mail service.

Palletways

We have been advised that if we have sent your pallet by Wednesday 20th December, the next day and 2 day service will be maintained. If you have not placed your order by this date, you must call us to place your order we can advise if a delivery before Christmas is still possible or not.
Any deliveries that do not make the pre-Christmas delivery cut off will be despatched or delivered in the days in between Christmas and New Year (excluding public holidays).

Warranty Period

For Christmas our no quibble money back guarantee still applies. If you have bought something from our website as a gift and it is unwanted, as long as it is returned 30 days after the 25th December 2017, we will issue a full refund or exchange (up to the value of the item) as long as the product is in its original packaging, no parts missing or is otherwise unsaleable. Please ring for a returns authorisation before, as failure to do so will delay any refunds or replacements being processed. All other sections of our returns policy remain the same.
Season's Greetings from everyone at Buyaparcel.com!