Rooms

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Reviews

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20

16

8

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Okay

Sep 2019

4.2

the view

-the room is not cleaned every day, only the towles are changed (no toileteries at all) -food options are poor, coffee does not have any taste, food quality is extremely low (what you don’t eat at lunch is used for something similar for dinner) -the girl at the bar downstairs does not know how to prepare cocktails -in the underground parking there is someone blocking your car on daily basis (staff members) - the entertainment is addressed only to children every single night -extremely loud music every day and night - every morning people wake up and block the pool chairs and then go back to sleep or breakfast and noone from the management is interested in taking any action overall... bad impression, would not recommend it nor ever go back for a holiday

The staff maybe don't know how to smile ,the service was a disaster, there is a minibar and isinde its only a bottle of water ha ha ha is that a joke , the snack bar is so poor there are some muffin's and thats it ,in the first 3 days there were no coctails and the last 4 days they started to make coctails they only have 5 types of coctails in a hotel ultra all inclusive really... when we wanted to order an esspreso they asked us to pay in a hotel ultra all inclusive...they close the bar at 23 : 00 like we are in ULTRA all inclusive what is that at the beach bar there are some drinks and beer if u want coctails or something u had to go from beach to hotel maybe 5 minutes of walk cross the road too far.i think for this service they have to drop that ULTRA just All Inclusive and belive me even that is too much to write maybe just Inclusive

Okay

Jul 2019

5.8

the hotel is 4 stars and it deserves them very well for comfort, location, cleanliness.

the beach of this hotel is not in front of the hotel. the astera beach is dirty, full of shells, with textile chairs, very uncomfortable and very poorly positioned towards the sea water and the beach bar. all the juices, beers and drinks of this hotel are bent with water. I only drank water and tea the entire stay. the food is not at all as I read in the comments! the food changes daily, but in 5 days only in 2 I had what to eat. the poorest quality puree, almost no meat or just pork / beef, meatless soup without vegetables and in 3 of 5 days and also this was pork. I found hair in the food! not possible at 4 stars! in this stay the 2 children did not have to eat, the menu is not thought to be ok for children. many tourists revolted and did not change anything. they don't care, actually! so, with such an ultra-inclusive cost, I didn't expect such harsh conditions in terms of food and the beach. Like many other tourists from Asterland, we chose to pay 36 bgn per day on the beach in front of the hotel, the mojito beach, which is impeccable, very neat and I recommend it, but not when these conditions should be included in the price.

Excellent

Jul 2019

10.0

The location was amazing with a very nice room with a beautiful beach view, very clean and modern. The food was abundant and available almost every time and the bar was opened late. The personal very attentive and well trained; most of them speak English fluently.

Them music from the beach restaurant closed by was pretty loud during the evening. The elevators were undersized and crowded

Excellent

Jul 2019

8.3

The pool was ok, the beach reserved place is excellent (big enough and well situated). Animation team trying their best. Big and nice view rooms.

No kids external playground, minimal pool. Average Food. Noise from the bar on the beach very annoying during afternoon.

Excellent

Jul 2019

10.0

The location, the room, friendly staff

The food isn’t that diverse as it used to be and not that good

Excellent

Jun 2019

9.6

Wonderfu view and foods. The hotel is beautiful and clean.

Juices could be better.

Excellent

Jun 2019

8.3

The room was nice and clean. The view over the exterior pool and sea was amazing. The staff respected the " do not disturb sign". The exterior pool is open at night, but not the bar. In spite of all the comments I liked the food was sufficiently varied and tasty. Indoor parking space.

Bad wi-fi signal. It should be available not only in the reception hall but at least at the pool. We had better signal from the hotel next to ours. Nothing good to drink, not even for extra costs. The cookies, a small variety and not that good. The price is more for the location of the hotel and less for the facilities.

Reviews about Astera Hotel & Spa

“the hotel is 4 stars and it deserves them very well for comfort, location, cleanliness.”

“The location was amazing with a very nice room with a beautiful beach view, very clean and modern. The food was abundant and available almost every time and the bar was opened late. The personal very attentive and well trained; most of them speak English fluently.”

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