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These guides will take you step by step through the safe removal of what are considered to be the Customer Replaceable Unit (CRU) parts of a OptiPlex 9020 and XE2 (SFF) Small Form Factor Chassis system. (CRUs are the parts of the system that shouldn't need an engineer to remove or replace.) The guides will also include pictures to reference what's involved. (Just reverse the removal instructions to fit any part.)

Note: Be aware that using a large Phillips or Flat Head screwdriver may result in damage to the head of the screws. This would make their removal impossible without speciality tools, that aren't available to our onsite engineers.

For PCI-E x16 graphics card removal, gently push aside the release lever at the rear of the card, whilst put the card straight up and out of the slot on the Motherboard. For other card types, just pull straight up to remove the card.

Press the speaker securing tab and slide the speaker towards the right of the system to release it. (You may find this easier to do with the front bezel removed. The bezel is secured with three latches at the top of the chassis and falls forward to be removed from the chassis once these latches are undone.)