Quality Assurance

The Bekins Commitment to Quality

It takes a total commitment to quality to be one of the nation’s best moving companies. We hold ourselves to a higher standard than most—the Bekins standard—which means we have more satisfied customers than other movers.

From packing to shipping to unloading and beyond, we take care of our customers every step of the way. So whether it’s maintaining the safety and security of your belongings, or implementing background checks on our employees, you can be assured we’re taking steps to make sure your move goes smoothly.

Total Quality Commitment Program

Numbers don’t lie, which is why we go to great lengths to quantify every piece of measurable data we can. This doesn’t just ensure better, more efficient service: It means lower costs for you, too.

Measurable data we quantify includes:

Packing claim frequency

Packing claim dollar average

Hauling claim frequency

Hauling claim dollar average

Warehouse claim frequency

Warehouse claim dollar average

Safety points

Weight estimate accuracy

Several other key metrics based upon customer feedback, including Net Promoter Score (NPS®)

But the most important and accurate indicator of quality isn’t a number: It’s the ratings we get from our customers. We take these ratings to heart—which is why we’re one of the best moving companies in the world.

A commitment to customer experience excellence

For more than 25 years, Bekins has collected customer feedback. In recent months, we have focused more energy on enhancing our customers’ experience.

In acknowledgement of these efforts, Bekins was named a finalist for Temkin Group’s 2015 Customer Experience (CX) Excellence Awards. The Temkin Group is a leading research and consulting firm, and these awards highlight those companies demonstrating best practices and making transformational improvements to their business operations.

This achievement illustrates the significant focus Bekins has on our customers. Your opinions drive our business strategies as well as our daily decisions, and are used to recognize and reward our highest-performing employees. What this means to you is confidence in knowing a professional, reliable team is listening to your feedback and is dedicated to making your move a positive one. No other van line is making the strides towards having truly loyal customers like Bekins Van Lines.