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The cost for training a large number of end users might seem ridiculous, but it's true! However, no company that we know of tries to train All of their end users through a traditional class environment. That would be way too costly!

Typically companies train 20-40 department heads or influencers at one time then it's their responsibility to train others internally in their team. The information rarely gets fully transferred that way to end users.

The support cost assumes partial time of one 'SharePoint guy/gal' handling all of the support tickets. If the number of support people goes up or number of tickets go up, the amount it takes to handle each ticket goes up.

VisualSP Help System provides in-context and on-demand training to all SharePoint users. This award winning system has been enabling sustainable SharePoint adoption in organizations all around the world. Check it out for yourself!