Knowledge Base

customers

The key to mitigating disloyalty is reducing customer effort. Companies should focus on making service easier, not more delightful, by reducing the amount of work required by customers to get their issues resolved. This includes avoiding their having to repeat information, having to repeatedly contact the customer, switch channels, being transferred, and being treated in a generic manner. (The Effortless Experience)

The Flamingo always prided herself on branding, but she understood that after being in business for 15 years it was important for her business to rebrand. As always when she made changes she asked her customers for feedback. While her customers dined she dropped off a survey to tell them that they were thinking of rebranding the restaurant and what things they would like to see.

Hi, my name is Gresham (Gresh) and this is a business blog that I manage with a phenomenal team. I am the Blogger in Chief for CBNation and a media consultant for Blue 16 Media. Helping out business owners with website design and digital marketing. I hope you enjoy this blog. Contact me to set up a time to speak or let's meet for coffee (even though I rarely drink it). You can schedule a time on my calendar HERE. Find me on social media @progreshion.