The event is the ultimate must-attend show for call and contact centre professionals looking to develop and learn from industry experts who know how to succeed in the world of customer engagement.

The event is co located alongside B2B Marketing Expo, B2C Marketing Expo, Marketing Technology Expo and the Sales Innovation Expo - with over 700 exhibitors and 500 seminars taking place across all shows, all under one roof. Each event compliments one another but individually maintains their own unique and invaluable identity.

Content Guru Masterclass

Verint: Engagement Management Professional - Customer Engagement: Become an EM Professional

Verint explore the features and benefits of their EM Professional software and how this will be integrated with storm® communications.

The New WWW - Engage with Customers Whatever, Wherever, Whenever

An industry insider perspective on the current and future communications marketplace, and how you can stay ahead of the curve.

First Contact Resolution (FCR) rate is the defining metric of 2018. As customer behaviour evolves along with contact centre vendors offering a wider portfolio of customer engagement technologies, analytics will be central to driving continuous improvement.

Customers: What Do They Want? - Understanding what customers require from your customer service agents

Do you know why your customers contact you? Do you change your customer service approach accordingly? No? You’re not alone.

About the Sponsor

Content Guru was founded in 2005 and is headquartered in Bracknell, UK, at the heart of Europe’s ‘Tech Valley’ (the equivalent of Silicon Valley), with offices in Germany, the Netherlands, and across North America, with a further presence in Malaysia, India and Ireland.

The company is a member of the Redwood Technologies Group alongside Redwood Technologies, which was founded in 1993 as an innovator in multi-channel communications systems. Content Guru’s core technology has been continually refined and developed since this time to ensure that the company’s services continue to push the boundaries of communications by building on a solid underlying architecture, with Redwood lending a dedicated R&D function.

Hundreds of the largest organizations in over 60 countries across the world are powered by storm®, in sectors ranging from utilities through finance and travel to central government, and include BT, Citibank, Deutsche Telekom, HSBC and O2 Telefonica.