At the Herlev Gentofte University Hospital in Denmark the patient satisfaction has always been a priority. Therefore, Herlev hospital has added the patient in-bore solution to its Ingenia 3.0 T system with Ambient Experience.

The Philips team assisted in the installation and implementation of the Ambient Experience patient in-bore solution. In the five months that this solution has been in use, data shows a significantly reduced number of interupted scans, higher throughput rates and an overall more positive patient experience.

"We’re trying to move away from being a ‘disease repair shop’ to being a ‘temple of health’ as I sometimes call it. The MR suite with the Ambient Experience and the In-bore Solution is a substantial element in that change.”

- Michel Christian Nèmery,

MD, chairman of the Department of Radiology

Our Approach

Herlev Hospital is very clear on the importance it places on creating a positive patient experience. They are trying to move away from being a ‘disease repair shop’ towards the notion of being a ‘temple of health’ as Chairman of the Department of Radiology Michel Nèmery would say.

One of the main things that Herlev wanted to address was attaining a higher throughput rate and a more efficient process. When a patient is uncomfortable they are more likely to move during the scan, causing the need for repeat scans and slowing the throughput process.

Results*

Five months after the installation of the Ambient Experience patient in-bore solution, Dr. Nèmery and his team conducted a survey of patients who were scanned with the In-bore Solution. Herlev hospital reports significant improvements to their patient care environment and scanner throughput. “ For patients, it’s a great experience and at the same time a distraction if they’re nervous or feeling a little claustrophobic or just impatient.”

Staff members feel good about doing their jobs in the engaging and relaxing environment that Ambient Experience fosters. The department’s patient’s satisfaction has made notable improvements, with 90% of patients reporting a better to much better comfort level. When comparing the number of interrupted examinations before and after installation of the patient in-bore solution and between the six scanners. These data show a significant reduction of interrupted exams from the Ingenia 3.0T scanner with the Ambient Experience patient in-bore solution.

“The patient in-bore solution introduces an element of surprise that generates an opportunity to break a train of thoughts, to distract patients in a good way, and help the techs handle the patients with care and give them a good experience. It enables patients to be active participants in their imaging by empowering them to design their own scan experience.”

- Michel Christian Nèmery,

MD, chairman of the Department of Radiology

A differentiator for the hospital The Ambient Experience patient in-bore addition has received positive media coverage and word of mouth from satisfied patients, increasing the amount of requested referrals and department demand.

Michel Christian Nèmery, MD, chairman of the Department of Radiology: “We do get patients who ask to be referred to us, and who are very explicit about having recommendations from family or friends or have heard about it on TV, Facebook or other media.”

* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Meet our team

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

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By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.