Alabama's Voice on Healthcare Issues Affecting Patient Access

The Alabama Association of Healthcare Access Management was established in 1976. It is a professional association with a mission devoted to encouraging excellence in the management of Patient Access Services in the Healthcare environment. This association promotes high standards of service, continued education, professional growth and quality leadership.

The areas of responsibility for Access Management include, but are not limited to, admissions, outpatient and emergency registrations, patient finance, guest relations, communications, scheduling, bed control and other related services. If your responsibilites include any of these areas, you will benefit from the many resources ALAHAM offers.

Healthcare Access has progressed in status over the years thanks to efforts of managers like you. We are now recognized for the important role our staff plays to start the patients’ record with accuracy, identify the patient to the correct medical record and collect and enter information vital to timely reimbursement to ensure the financial viability of our facilities. We have progressed over the years to place priority on upfront insurance verification and assertive collection of copays and other out of pocket expenses not covered by insurance. All of this performed while monitoring quality standards and customer satisfaction. Our focus has expanded to include compliance issues in the areas of medical necessity, written orders, patients’ rights and privacy/confidentiality, advanced medical directives and identification of Medicare Secondary Payor.

Consulting with fellow ALAHAM members to see how they are handling the demands of Access through our broad membership network base is invaluable to you and the facility you represent. Suggestions for continued improvement to provide meaningful educative and interactive opportunities are welcome.

ALAHAM is the Alabama chapter of NAHAM (National Association of Healthcare Access Management). NAHAM is headquartered in Washington, DC, where it serves the national interests of its members and acts as a central clearinghouse and resource center.