What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Continual Service Improvement publication.

The ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certificate is a free standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

Prerequisite Entry Criteria:Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

Earlier ITIL (V2) Foundation plus Foundation Bridge

ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination:To be eligible for the ITIL Intermediate: Service design qualification, candidates shall fulfil the following requirements:

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited elearning solution) for this syllabus, as part of a formal, approved training course/scheme

A basic IT literacy and around 2 years IT experience are highly desirable

Hold the ITIL Foundation Certificate in IT Service Management

It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

School: Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for: