Receptionist

Receptionist

Chronicle Books seeks a friendly and detail-oriented Receptionist to join our team. The Receptionist is the primary contact for all callers and visitors to Chronicle Books and is responsible for all activities involved in the operation of the Front Desk, including retail sales, customer service, and oversight of the lobby bookstore. The Receptionist also provides as-needed administrative support for various departments and assists with a wide variety of projects. We’re a distinctive company, and we seek an equally distinctive individual to provide an inviting and professional first impression. Prior experience in retail book sales or reception is a plus.

Who We Are

Chronicle Books was founded in 1967 and continues to be one of the most admired and respected publishing companies in the United States. Over the years, we have developed a reputation for award-winning, innovative books and gift products. Our independent company continues to challenge conventional publishing wisdom, setting trends in both subject and format across a list that is as diverse as it is distinctive. We value collaboration and creativity, we have a passion for design and quality, and we insist on surprising and delighting our readers. To succeed in our work, we seek and hire people who are committed to the open exchange of ideas and who help us cultivate an atmosphere of mutual accountability and trust.

Our mission says it best:

Inspired by the enduring magic of books, we cultivate and distribute exceptional publishing that is instantly recognizable for its spirit and creativity. Our collaborations spark the passions of adults and children worldwide, encouraging them to explore, connect, and see things differently.

Primary Job Responsibilities:

Run the reception desk, answering and routing phone calls and being helpful and courteous to all callers, employees and guests

Run the lobby retail store, providing customer service, stocking merchandise and placing book orders, ringing in sales and reconciling cash and receipts, etc.

Greet guests and announce their arrival

Provide online customer service via ZenDesk

Receive incoming packages from messengers and notify recipients. Arrange for messenger service pick up and track packages if necessary

Maintain a general knowledge of who does what in the office, who is in and out of the office, where materials are available, etc.

Address or forward, as necessary, messages left during non-business hours

Maintain the organization and cleanliness of the front desk area (including book displays, guest waiting area, etc.) and retail store

Manage the scheduling of conference room reservations and computer training

Maintain and update the company calendar

Keep phone lists, office maps and author address lists up-to-date

Address catalog and submission guideline requests

Provide administrative support for various executives and departmental projects as needed

Qualifications

Exceptional inter-personal skills and customer service savvy are required

Experience with MS Office (Word, Excel, PowerPoint), Outlook, ZenDesk

Reliability, flexibility and unfailing good nature

Ability to multi-task and prioritize tasks

Ability to problem solve without assistance

Strong organizational skills and the ability to learn and remember things quickly are essential

Strong communication and computer skills are essential

To Apply

Please submit a resume and cover letter to jobs@chroniclebooks.com. Be sure to note Receptionist in the subject line of your email. . **No calls please.** EOE.