Description

I have 2 computers I play DayZ on

I use the same Steam account and want to connect to the same server

On one computer I can select the server and log in okay

On the second computer, it wait just after clicking the Connect button on the server browser, then there's the Connecting screen and then I go back to the Sever browser screen with the popup dialog box message 'Connect Connecting Failed. Okay'

Only one steam is logged in at a time, only one DayZ is running and trying to connect

The first machine is a Windows 7 machine
The second machine (that failing machine) is a windows 10 Machine with CU update

I have cleaned down and completely re-installed the Windows 10 machine (I don't know where it's remembering my 'favourites')

Details

Severity

Block

Resolution

Open

Reproducibility

Always

Operating System

Windows 7

Operating System Version

Windows 7 and Windows 10

Category

BattlEye

Steps To Reproduce

Install Steam on second PC

Install DayZ on second PC

Try to play

Can't connect to a server that's been used by the first PC

Additional Information

I have reformatted and re-installed Windows, all driver updates, Steam and DayZ on the second computer (the Windows 10 machine)

It remembers my favourites

It will not let me connect to the specific server

Additionally

I have disconnected BEC from the server
I have restarted the server

It's like there's a triple lock and details jept on the account

Additionally. It seems that once the Windows machine has been locked out by a Users account, any other steam instances on that machine (and seperately licenced DayZ instances) will not connect to the locked out server

Hello Spaggie and thank you for the report.
It is not possible to play DayZ on the same server on two computers from one Steam account due to your characters being tied to the Steam account (this means that the two clients would attempt to connect to the same character, which is not possible and results in connecting failed on one of the clients).
Regards,
Geez

Hello Spaggie.
Do you also have the same issue if you attempt to join a server thats different from the one you have joined previously on the other computer? Also, do you have the Steam Cloud synchronisation enabled on the second computer?
Regards,
Geez

Hello again Spaggie.
We have tested the issue internally but so far we were unable to reproduce the issue you have described. Can you try to reproduce the issue again and then send us the server IP of the server where you have tried so we can try to take a look into the server logs? Also if it is not an issue, can you write down the exact steps on how you are reproducing the issue? (for example 1. Launch the DayZ client, 2. navigate to the server browser, 3. join server xyz, 4. dont move the character and disconnect... etc.).
Regards,
Geez

on a machine I don't usually use for DayZ (no one else uses it for anything)
I log into my normal Steam account
I start DayZ
I go to server browser
I search for 'Spaggie'
I click to connect
There's a long pause at the black and white Novo picture
There is no loading progress bar
after about a minute DayZ goes back to the server browser with the message 'Can't Connect'

I have no virus scanner on this machine and have disabled the windows firewall

My normal gaming machine is right next to it and works okay

I have completely re-installed windows on the failing machine and re-installed BEC etc
On a failed login I do not see the connection attempt in DaRT (which isn't always accurate)

I've tried disabling BEC on the server (and can do again if you need)
The server is private and not whitelisted

It's really wierd

I should be able to turn one PC off, ove to another and carry on right?

Hello Spaggie.
Can you check if you are experiencing this issue also on other servers than yours? And if so, can you check if connecting the win 10 machine first (to any server) and then turning it off and connecting the win 7 machine afterwards changes anything about the behaviour of the issue?
Regards,
Geez

I put a brand new user on the windows 10 machine (Creators Update)
I put a new Steam with a new account on it
I put a new version of DayZ (separate install directory)

So effectively a whole new User on a machine with multiple Users

And tried to connect to my server (above) and got 'Can't Connect'

So a brand spanking new User couldn't connect, never been used before (I did have to re-accept the BattleEye licence)

So then I went back to main account (above) and still go 'Can't connect'
(Going back to main account means swapping windows User, I run mutliple Users with a Steam and a DayZ in each) Log out and then log in to the other one

It suddenly felt like it was a machine specific problem
(the other machine seems to always connect to servers)

I tried connecting to a few other servers (Voltaire for instance) and got in but immediately kicked 'You have been kicked', I wanted to use a public server for a test

So, I

Reset the router
Hard set a NAT IP and hard coded the gateway and Google DNS
I deleted the other User accounts
I ran some registry cleans and some windows junk file removers
I generally pushed everything to cut the machine back to a clean single User machine (it's not a Microsoft account, it's a local account)

And I just logged in to my server and it seemed fine

It's getting late now
But tomorrow I'd like to put some more Users back on this machine, put their Steams and DayZs in and see if it stops working again

Could battleeye or something be shared somehow on a Windows 10 machine different to a Windows 7 machine?

Ah man, this is knotty

I'll let you know what happens when I put more Users on this PC and swap into one of them

Hello Spaggie.
So you have two different Steam accounts on two different computers (and also, there are other Steam accounts running on the computers on other user accounts?), connect to your server from computer+account A, disconnect and then launch dayz from computer+account B. Then, when you attempt to join the server you get a connecting failed message?
Regards,
Geez

Hello Spaggie.
We have enabled additional logs on your server so we can gather more information about the issue. Could you try to reproduce the issue again and let us know asap so we can check the server logs again?
Regards,
Geez

I turned on Windows 7 machine, set IGN to Spaggie - Win7 and tried to connect to 212.38.168.56:2402
Can't Connect

I shut down DayZ and Steam

I turned on Windows 10 machine, set IGN to Spaggie - Win10CU and tried to connect to 212.38.168.56:2402
worked okay
disconnected
Reconnected, 25 second spawn timer
connected okay
I turned off steam and DayZ

Back on the Spaggie - Win7 machine
I tried to connect to 212.38.168.56:2402
Can't connect

The Windows 10 machine now has control of this account it seems
(I've been playing DayZ on the Windows 7 machine for probably 2 years I guess)

Hello Spaggie.
We are glad to hear that the issue no longer occurs. I will keep the ticket open for now, keep us updated and let us know in case the issue has returned or in case you ran into an issue that might be related to the previous behaviour.
Regards,
Geez

Hello Spaggie.
We are glad to hear that the issue has been resolved and we thank you for letting us know. At this moment, we do not require any additional testing from your side. Since the issue no longer occurs, I am going to resolve the ticket, but feel free to contact us here in case the issue has returned or submit a new ticket in case you run into any other issues in the future.
Regards,
Geez