Beginning September 4, 2018, we will begin mailing all cardholders a new UFCU credit card. This credit card is the first step to improving upon our credit card offerings, benefits, rewards, and how we service your credit card account. To ensure you receive your new credit card, please verify we have your correct mailing address on file through Online Banking or by contacting us today.

What’s Changing Now and What You Need to Do

Your new Visa credit card replaces your current UFCU credit card. Your new card comes with many benefits, as well as a new account number, expiration date, security code, and PIN. You’ll need to complete the following steps as soon as possible upon receipt of your new card:

Call (800) 543-5073 to activate your new card. Once your new card is activated, the balance and rewards on your current card will transfer automatically.

Destroy and discard your previous card.

Contact all merchants, billers, and service providers who rely on your credit card and provide the new account information to them. This might include your wireless, cable and/or internet providers, insurance companies, highway toll accounts, and any online merchants with whom you shop regularly.

What’s Not Changing

Neither costs nor fees — You will not be billed or charged for your new card.

Your account terms — Your new card will have the same great benefits and rewards as your previous card, and possibly more.

Our commitment to your security — You still get 100% liability protection on any fraudulent activity, so you can enjoy total peace of mind.

What's Coming Soon

As stewards of your money, we strive to refine our products and services to best meet your needs. With this in mind, we have some exciting improvements planned for your UFCU credit card account. You can expect the following improvements in the future:

You will have more options via Mobile Banking: The Mobile Banking app will show your UFCU credit card transaction history, and allow you to protect your card using CardKeeper™.

Frequently Asked Questions

Yes. Once your new card has been issued, it will be represented within your Online and Mobile Banking accounts, along with your current card. Both cards will continue to be represented until your new card has been activated and your balance has been transferred to the new card.

Yes, your new card comes with a new account number, expiration date, security code, and PIN. Once your new card arrives, please contact all merchants, billers, and service providers who rely on your credit card and provide the new account number to them. This might include any of the following:

To maintain the level of service we provide to our cardholders, we will be mailing new cards beginning September 4, 2018 through the month of November. When your card is ready, we’ll send you a personal communication. Please call (800) 543-5073 to activate your new card as soon as you receive it. Once your new card is activated, the balance and rewards on your current card will transfer automatically.

No. When your new card is ready to be mailed, we will send you a personal communication. If you have not received notification from UFCU about your new card by October 30, 2018, please contact us and we’ll be happy to help.

No, not after your new card is activated. Please call (800) 543-5073 to activate your new card as soon as you receive it. Once your new card is activated, the balance and any rewards on your current card will transfer automatically. Your previous card will be deactivated when your new card is activated, and we recommend you destroy your previous card at that time.

No. We take the security and protection of your information very seriously. Your new card is a result of our taking the first step toward providing you the latest Visa features and benefits, while also preparing for additional improvements to how we’ll service your account in the future.

Any automatic or recurring payments connected to your previous credit card will no longer be valid. Your new card comes with a new account number, expiration date, security code, and PIN. Once your new card arrives, please activate your card, contact all merchants, billers, and service providers who rely on your credit card, and give your new account information to them. This might include any of the following:

No. The issuance of this new card will not impact your credit score. Similar to the way your current card works today, we will continue to include your balance and your credit line in our monthly report to the credit bureaus, and your account will appear on your credit bureau report as a revolving credit card. The credit bureaus will display your current balance and your credit line.

Yes. You can still access your account through UFCU Online Banking or by logging in directly to eZCard. All account details will transfer from your old card to your new card. Please note that if you create a new eZCard login, you will need to update any third-party money management sites with your new login information.