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He declined to say when the company first realized that customer data were involved or how many
days it took them to prepare Wednesday’s public announcement about the breach in which hackers
accessed data belonging to all 145 million eBay users.

“For a very long period of time, we did not believe that there was any eBay customer data
compromised,” Wenig said in the first comments by senior executives since the company disclosed the
breach.

“When we found out that there was, we moved swiftly to disclose.”

EBay has come under pressure from both customers and authorities over the massive hacking of
customer data disclosed this week, as three U.S. states have begun investigating the company’s
security practices.

The Internet retail giant, which has mobilized its senior executives in a subsequent
investigation, has no plans to compensate customers or offer free credit monitoring for now because
it has detected no financial fraud, Wenig said.

Wenig said buying and selling activity on eBay remained normal, though eBay still is working out
the cost of the breach, which includes hiring a number of security firms.

On Wednesday, the e-commerce company announced that hackers raided its network between late
February and early March. The company said financial information was not compromised and that its
payments unit, PayPal, was not affected.

The company advised customers to change their passwords immediately, saying they were among the
pieces of data stolen by cybercriminals who carried out the attack three months ago.

When eBay first discovered the network breach in early May, the senior team was immediately
involved and held multiple daily calls on the issue. Since the customer-data breach was disclosed
on Wednesday, some eBay staff members have been working around the clock.

Wenig said hackers got in using employees’ credentials.

He said that millions of users have reset their passwords but declined to elaborate. The company
has begun pushing out emails and notifications to its users, but he said it would take “some time”
to complete the task.