Never interrupt a user's workflow

Get them contextual support right where they need it most: in your product or app

Everything your users need, instantly available

Users should not have to leave your product in order to get the help they need.

Use our in product support widget to get them answers to all of their questions, 24/7, without having to wait. All of your company content and the content from your community, knowledge base or help center at their fingertips.

Contextual support

We know where your users are when they are using your product, so why not proactively try and help them out? Our tooling understands where your users are, and what they need.

Smart search

Let no question go unanswered. Our smart search connects company knowledge, your help center & community content to formulate the best possible answer to a question.

Integrate seamlessly with popular ticketing systems such as Zendesk

Is there really no self service option to solve a problem? Connect your users to your ticketing system or support team and make sure no question goes unanswered.

Increase product adoption & feedback

An engaged user is a loyal user.

Don't set out to interrupt users when they are working with your product or app. Boost product adoption & usage by making sure they have all the information they need available effortlessly, right there in your product. Utilize your own customer community to get instant feedback on your product and services.

We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly!

Infoland

Reduce support costs

Why manage tickets when you can deflect them?

Empower your customers by offering them self service to solve their own questions—or those of their peers. Leverage your own community through our in-product support widget and instantly resolve over 25% of support tickets on average.

Scale customer success

Customer experience is one of the biggest differentiators these days, so it's best to take your customers' happiness seriously.

Don't force them to re-read unrelated FAQs, fight with a chatbot or wait in line to get connected to your support staff. Empower them to take care of themselves—and others—through our online customer self service solution.

All benefits, no stress. A powerful SaaS solution.

Future-proof SaaS solution

Automatically get all new features and updated functionality with no development support needed.