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Frequently Asked Questions

Are Republic phones just “WiFi” phones? What if there’s no WiFi available?

Absolutely not. Republic Wireless phones work on both WiFi and cellular networks, depending on the plan you choose. Republic Wireless offers smartphones like any other in all the important ways. When you don’t have access to WiFi, everything still works great over the nationwide cellular network.

What do I do if I decide Republic isn’t for me?

We want all of our members to have a great, reliable coverage experience and we always love to help out. If you’re experiencing an issue, please open a ticket with our Help team at https://help.republicwireless.com and we’ll be glad to take a look and get you a solution that works best for you. And of course, there’s always our 14 day money back guarantee. If for any reason you decide we’re not for you, you can return everything for a full refund on the phone and service. No harm, no foul. Thanks for your interest in our company!

Can I keep my current number if I join Republic?

Yes, in most cases, you can. We offer the ability to transfer numbers to and from our service. To find out if your specific number can be transferred over to us, try our Number Transfer Checker. The best part is that you don’t have to transfer right away. You can try out Republic, and transfer your number whenever you’re ready. For details on how to request a number transfer, check out our Community document.

Can I bring my own phone?

Yes! We offer the option to bring your own approved phone to Republic. Don’t see your phone? Keep checking back, we will continue to add BYOP options.

Our service is like no other. Most phone carriers use only cell towers for service, but we take that a step further and combine cell with WiFi for talk and text too. Since we use both, we’re actually able to offer most folks more coverage beyond what you’ve used in the past at a super affordable price. Our phones have fast, nationwide 4G LTE, plus added coverage wherever there’s available WiFi like at your home or at work. To check Republic coverage in your area, visit our smart coverage checker tool.

What is the 14-day, money back guarantee?

We want you to love your phone and service with us. If you’re not completely satisfied, you can return it for a full refund (minus shipping). To make a return, contact us within 14 days of joining and we’ll cancel your service, provide instructions for returning your phone, and process your refund upon receiving it. Read our full Terms and Conditions.

How many phones can I have on one account?

We want you to bring your entire family, your neighbors, co-workers, and anyone you meet over to Republic! For optimal service, we suggest keeping the number of phones at or less than six phones per account.

How many phones can I order at one time?

You can order up to four phones at a time. Our cart can support fourteen items at a time, four of which can be phones. You can place another order if you need to order additional phones.

How do I order?

Easy! Just follow the instructions here for how to select your phone, plan and your payment options. Now you can also pay for your phone purchase over time with Affirm, find out if you qualify by clicking the link in your cart!

How does Republic’s calling technology work?

Republic Wireless turns the traditional cellular model on its head. Our phones use WiFi first, with cellular as the backup network. With our patented Adaptive Coverage™ technology, your phone will seamlessly switch calls between WiFi and cell voice depending on availability without dropping your call. When you’re connected to a WiFi signal that isn’t as strong, we’ll use both cell and WiFi together for maximum voice quality. The result is a smartphone with all the coverage and capability of a regular phone, but with the added power of WiFi for talk and text in the places cell can’t always reach.

Where do you ship phones?

We can ship your phone to any address within the continental United States, excluding PO box addresses. We do not ship to Hawaii, Alaska or non-U.S. locations at this time. For more details, see our Shipping document.

Can I transfer my contacts to my new phone?

You sure can! To get step by step instructions for transferring your contacts, check out the instructions in our Community:

Phone numbers are assigned based on the billing address you enter at checkout. If you’d like to, you can change your number by submitting a help ticket here, or you can change your number through the My Account portal.

How do I find my phone number?

Your phone number can be found once your phone is activated in your My Account portal or in the Republic Wireless App.

Do you have retail locations?

We do not have any retail locations currently. You can find our full selection of phones and plans in our online store.

How do I add a line to my account?

Once you receive your phone you’ll start the activation process. If you have an existing Republic account you will be prompted to sign into your account. During the activation process you can either select an existing phone number to upgrade or add a new line of service to your account. For step-by-step instructions click here.

How do I replace my phone?

Once you receive your phone you’ll start the activation process. If you have an existing Republic account you will be prompted to sign into your account. To upgrade your existing line to your new phone, select “replace existing line”. You should see the phone number you want to replace listed at this step. Continue through the activation process, then you’re all set! For step-by-step instructions click here. Don’t forget to check out the accessories for your new phone.

Why does the phone I’m selecting say it’s not optimized for coverage?

Coverage can vary by phone model. Some phones have hardware and software that gives them access to all available cell towers whereas others are limited. If you’re receiving this notice before purchase, it means that in your particular area, the selected phone won’t work as well.

Chat with a switch expert

Message a real Republic Wireless member who has made the switch.

Response time: typically under 3 minutes, may vary overnight.

Switch experts are independent contractors and not Republic Wireless employees. They’ve been asked to give you their honest, impartial opinions based on publicly available information and data, not based on what is best for Republic Wireless. Since they are not Republic Wireless employees, this area should not be used for service or support. If you need support, please click here.

By using the chat service, you acknowledge that you have read and understand these facts.

Connect

1Each phone purchased on www.republicwireless.com between May 17, 2018 until June 6, 2018 at 11:59 PM ET will be eligible to receive up to three (3) consecutive months of Republic Wireless' unlimited talk and text plus 1GB of cellular data My Choice service plan free of charge (taxes and telecom charges not included) (the “Offer”). Any additional service plan cost above the unlimited talk and text plus 1GB cellular data service plan is not included and must be paid for by the customer. This Offer is subject to the following additional limitations: Offer is valid only while supplies last. The customer must activate a new service line (Offer is not available for existing service lines) (i) on or prior to July 7, 2018, (ii) chose a valid Republic Wireless service plan, and (iii) agree to the Republic Wireless Terms of Service. Offer has no cash value, is not valid for payment of any kind other than as a service credit for a Republic Wireless service plan, not transferable, and not valid on the service plans of any wireless carrier other than Republic Wireless. If the Republic Wireless service is terminated before the expiration of the consecutive three (3) month period any and all remaining months of service credits expire. Offer cannot be redeemed for cash, credit or any other amount.

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