Contact Red-Tail Designs, LLC

Ordering Custom Pieces

When ordering custom pieces, here are some other details you’ll need to know.

Shipping

A shipping charge of $7.50 will be added to each jewelry order; $2 will be added to each coffee cuff order. The jewelry will be shipped you to via Priority Mail with delivery confirmation and insurance for the value of the item. Coffee cuffs will be sent first class mail with delivery confirmation. I will e-mail the tracking number to you so you can track your item. Please let me know if you prefer your items be sent Fed Ex or UPS; additional shipping charges will apply.

Payment Options

Payment of at least 50 percent is required to begin work on a custom order and full payment is required before the finished product can be sent to you. Red-Tail Designs accepts the following forms of payment:

* check: Mail a check, made out to “Red-Tail Designs, LLC,” to me at the address below; include the check with horse hair you are sending me.

* money order: Mail a money order, made out to “Red-Tail Designs, LLC,” to me at the address below; include the money order with horse hair you are sending me.

* credit card payment online through PayPal. This involves me sending you a PayPal invoice over the internet, then you use your credit card to securely give the funds to PayPal. PayPal passes the funds on to me. I’ve done many transactions through PayPal very successfully.

Sizing

An average size women’s bracelet is 7” to 7 ¼”.

An average men’s bracelet is 8 1/2 ” to 8 3/4 ”.

To find the correct size for your bracelet, wrap a seamstress measuring tape around your wrist to measure your actual wrist size. Then hold the tape measure around your wrist as loosely as you’d like the bracelet to be and send me that size, as well. If you don’t have a seamstress measuring tape (which is flexible), use a piece of string and then measure it against a ruler.

If you can’t get an exact measurement because it is a gift, we can guess based on whether the person tends to have average-sized wrists.

Collecting Horse Hair

Do not cut hair from a horse that has a very short or thin tail. Only cut hair if you can get strands that are a minimum of 10 inches for earrings and a minimum of 14 inches for a bracelet, although longer is better.

Hold up the tail so you can see the shaft and trim hair from the underside so the cuts won’t be visible. Cut one or two small locks from various places on the underside of the tail to make a clump of hair about the width of your thumb.

Secure the shock of hair with a rubber band and place it in a zipper lock bag. I will clean the hair before braiding.

Getting Checks, Money Orders, and Horse Hair to Me

I highly recommend you send your horse hair via a method that includes a tracking number, such as U.S. Mail with Delivery Confirmation, UPS or Fed Ex.

Mail checks, money orders and your horse hair to me directly:

Susan Newquist
Red-Tail Designs, LLC
813 Porter St.
Easton, PA 18042

How Custom Horse Hair Pieces Come Together

Once you decide which jewelry and options you’d like, I will e-mail you the total price, which includes a $6 shipping fee. You mail me the horse hair along with a check for the amount (or I send you a PayPal invoice). I create the jewelry, usually in about 4 to 6 weeks, and ship them to you.

I hope this answers all your questions. Feel free to contact me with other concerns.