What do I do in an emergency

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

If you need urgent medical advice during surgery hours, please phone the surgery on 0121 203 0666. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 0121 203 0666 and follow the instructions. You will be put through to Badger who provides the ‘out-of-hours’ service for us. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.

Alternatively you can phone NHS 111 by ringing 111. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

you need medical help fast but it's not a 999 emergency

you think you need to go to A&E or need another NHS urgent care service