Service Problems

I understand and appreciate maintenance. My internet has been down half the day. I work from home and depend on the internet. I think it would be great if Wildblue could send out notifications of maintenance and potential downtime or no-time?

After calling Customer Service, I was told to wait and call back in an hour (wait on hold etc) so that I can then ask and follow up with Wildblue to find out if the maintenance is complete in my area?? Really?? Thank GOODNESS for my AT&T hotspot and my iPhone!!

Unfortunately, Wildblue is my only choice as I live in the country. It will be wonderful to be rid of the monopoly here. The "high speed" internet is not impressive in the least. Very frustrated.

Hello Spike, our systems were temporarily down for an update but are back up now. We get these every now and then to improve our tools etc. when helping customers on the phones. If you'd like, I can take a look at your account and see what's going on. Just send me your info to exedelistens@viasat.com. Thanks.

I totally agree! I was without service over half a month, they told me that I would not be charged for the month. But guess what "THEY LIED AGAIN". I'm to the point with them that I would rather use dail up (cheaper) then to pay for something that I'm always having problems with. And if I don't hear back from them ASAP about this That is excelly what I'm going to do. Not worth the F*&^^& headache!!!!!!!!