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Not a great location

We wanted a hotel in Santa Barbara and instead got this on Priceline. Took us 20 minutes to drive back and forth every single time we wanted to go to the city.

Our room faced 101, which made for some awesome noise in the middle of the night and pretty much all day. Beds suck and it just felt dirty. The room smelled like mildew and cigarette smoke when we walked in. Definitely would not stay here again or recommend to friends!More

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Stayed: June 2011, traveled with friends

Ask OceanLove3 about Best Western Plus Carpinteria Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

bwcarpinn, Director of Sales at Best Western Plus Carpinteria Inn, responded to this reviewResponded July 30, 2011

Dear Oceanlove3,

Thank you for your comments concerning your stay at the Best Western Plus Carpinteria Inn.

I’m sorry to hear that you were not pleased with our accommodations. All of our rooms at the Best Western Plus Carpinteria Inn are non-smoking, Please be assured that I have spoken with our Executive Housekeeper regarding the smell of our rooms. These conditions are not acceptable and we are working with our staff to make sure they do not happen again.

I hope that you will give us the chance to redeem ourselves. Should your travels bring you back to Carpinteria,. Please contact me and I will handle your reservations personally.

Elizabeth Noriega

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My husband and I stood at this property , and I have to say its more than what I expected! Beautiful Courtyard Rooms, Older Property but in good condition. Restaurant on 3rd floor has good food and good prices..We will be going back in July. We have found our second home!

Stayed: June 2011, traveled as a couple

Ask CarolK2001 about Best Western Plus Carpinteria Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This from the outside nicelooking hotel is 2 faced. Ok if you have an inner courtyard facing room and really horrible if you have a room facing the highway 101 which traffic keeps you awake all night. Oldfashioned rooms, very small for 2 beds, old furnatyre, dark. Alarm was not reset and went off early morning.

Stayed: June 2011

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Ask dies01 about Best Western Plus Carpinteria Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I booked rooms for myself and 5 other employees of mine for 7 nights. All of them were placed in rooms with two queen size beds and balcony's overlooking the town of Carpenteria and the ocean. I was placed in room 150, which had one queen size bed, one window looking into a dark corner of the courtyard on the first floor. The reason my room was so small is because it was right underneath the stairwell which easily took up one-third of my room. Every time somebody went up and down the stairs I knew about it. It was not apparent how bad my room was until I visited my coworkers room and saw how big it was and had a beautiful view from the balcony. Having seen the difference and knowing that we were paying the EXACT same price I immediately went and spoke to the manager trying to see why I was paying the same price for an obviously inferior room. She explained that all rooms were booked and that is why I received that room. She also said that the next time I visit their hotel it will be noted that I was a supervisor and will get one of the nicer rooms. Telling her that it would still upset me that if one of my employees was in the poorer room and I in the nicer, she stated that there was nothing more she could do and apologized. I have since called and complained with the same offer of getting placed in a better room next time. I told the manager that in one month my crew and I will be returning to the area for a Two month project and I would Not be booking our rooms with them. (6 rooms x 8 weeks at $775/week = approximately $37,000), all because they did not want to negotiate a lower price for an inferior room. Seems like an odd thing for a manager to turn away business like that.

Room Tip: Specify room size and balcony.

Stayed: May 2011, traveled on business

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Ask ShaneJames about Best Western Plus Carpinteria Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I got there exactly at 3pm to check in, they were very nice (can't remember the girls name), our room was not facing the courtyard, so the lady moved us so our room can befacing the courtyard (2nd floor), we stayed here for only 1 night and It was a pleasant night. No problems from anyone, no loud noise. I will definitely try to stay here again. Thank you to the staff at Best Western. We got the room w/ 2 queen beds and they were so comfortable.

Room Tip: If you have AAA, use it. It came in handy. Thank u

Stayed: May 2011, traveled with family

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Ask gme187 about Best Western Plus Carpinteria Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Our family was detoured through Carpinteria due to an accident on the 101 freeway due to the weather . We called the hotel and the Sales Manager was able to save us some rooms, we had a very comfortable stay. We were given rooms in the courtyard, very beautiful rooms,smelled fresh and very cleaned.The next day we spoke with the General Manager to requested a late check out and to reserve a room at another Best Western hotel.She was very helpful and accommodating. The only draw back is that the breakfast is not free like other Best Western's.

Stayed: March 2011, traveled with family

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Ask Wendy_2001 about Best Western Plus Carpinteria Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.