Customer Service Executive At British Council

Job role:-
The purpose of the British Council is to create international opportunities for the people of the UK and other countries and build trust between them worldwide. We call this cultural relations.

At a country level the British Council Sri Lanka is a vibrant operation delivering a high impact portfolio of projects such as Project English, International Climate Champions, and Connecting Classrooms. We have approximately 25.000 members in our library which is the largest membership in the British Council global network and run two of the largest British Council Teaching Centre and Exams operations in the world. Customer Service is core to delivering and supporting our services.

We have an integrated call centre which responds to nearly 8500 calls a month and an integrated customer service reception which handles over 3000 customers on an average month, in Colombo. We deliver range of services through these service counters. Kandy and Jaffna operation is also similar, though the volumes of enquiries are comparatively lesser than Colombo.

We are looking for an energetic team player with strong interpersonal and communication skills.

The purpose of the job is to provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations, and enable the British Council to meet its corporate objectives.

Starting salary: Rs.38,820/-

Prerequisites for the post are as follows:
– GCE Advanced Level or equivalent qualification
– English and Sinhala language proficiency (Tamil is desirable)
– Experience in Customer Service and cash handling
– Ability to work extended hours and during weekends as necessary
– Familiar with MS Office (MS Word, MS Excel)

This is a full time post based in Colombo available for Sri Lankan citizens on a one year fixed term contract from March 2017.
Application deadline: Sunday 26 February 2017
To apply, please complete the online application which is accessible through website Role profile, descriptions of the behaviours and core skills needed for the above post can also be downloaded from the same page. Please note that it is mandatory to provide the reference details.