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How can we help you?

How can we help you?

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My promo wasn't applied

If your promo has expired, was fully redeemed, typed incorrectly, not entered at the time of booking, or does not meet the promo criteria, it will not be applied.

If you see an exclamation mark, as shown below, do check that you are eligible and selected the right service and payment method.

Tap on the yellow exclamation mark to read the promotion details.

To know if your promo code has been successfully entered, look out for the green tick beside your promo code.

For your fare breakdown, open your email receipt, and on the bottom right corner, you will find the Receipt Summary. Your original fare will be displayed as Ride Fare, with Promotion displaying your discount amount, while other surcharges are found in Other (Toll Fee).

Let us know, after checking the Terms and Conditions stipulated at the bottom of your promo email or notification, if you successfully entered a promo and still believe it was not correctly applied.

We want to hear from you

Send us your feedback, we want to hear it. We invite you to provide your feedback here.

Thank you in advance for your feedback. We are listening.

Live Chat (Beta)

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Live Chat (Beta)

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Cancelled trip

Trip Cancellation

1. You will not be charged for this trip.

2. Any entered Promo code or Rewards will still be available for your next trip.

Cash payment trip

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.