Consumer corner

The European Banking Authority (EBA) promotes a transparent, simple and fair internal market for consumer financial products and services. The EBA seeks to foster consumer protection in all EU Member States, by identifying and addressing consumer detriment in the financial services sector.

By assessing the retail conduct of financial firms, the EBA also seeks to contribute to the stability, integrity and effectiveness of the financial system.

In this section, consumers can find:

Information about national competent authorities responsible for consumer protection in the banking sector;

Steps to follow when filing a complaint against a credit or financial institution's products or services;