Contact Center

Our Contact Center is available around the clock, every day of the year to provide security for your employees, customers and tenants.

Securitas Contact Center™ is a nationwide service center. We are here for you if you want to offer your customers and tenants fast service and an on-call number to contact around the clock, every day of the year. We are also here to provide a secure workplace for your employees. Our operators are specialized in quickly understanding and resolving various problems.

You can feel secure in putting your business in our hands when you are not available yourself. We are always ready and act quickly to protect your assets. On-call property, security and crisis services and an extension of your own customer service are just a few of the services we can help you with.

We are close to your customersOur Contact Center has nationwide coverage, but your customers, employees and tenants always call a regional phone number to reach us. This means that your customers feel that we are nearby. You choose whether we should answer in your company’s name or if your customers should be met by a general response.

Phone monitoring

Connect your switchboard to us when you cannot answer yourself. We are available for your customers around the clock. If a matter comes in overnight, you receive a report on it when you return to work.

On-call crisis service

Are you and your business prepared if something were to happen? Do you have clear routines and action plans? We have extensive experience of handling situations involving emergency incidents, accidents or fires, and we are always prepared. We are here to support you and can serve as a convening part of your contingency plan. We tailor a crisis plan for handling situations that arise in order to ensure it suits your business.

The on-call crisis service is used to:

Serve as an initial emergency contact for your employees

Assess responses and contact the police, rescue service and security guards

Convene the company’s crisis management

Card cancellation service

When a payment card is lost, it is important that it can be quickly canceled for unauthorized use. Give your customers a fast and easy way to cancel their cards – one call to our card cancellation service can prevent financial damage from arising.