PLEASE NOTE: Any items which have been printed/embroidered or garments which have undergone any other form of garment personalization such as customized colours etc, will not be entitled to a refund or exchange (unless deemed faulty by ourselves, or the manufacturer). Any items returned incorrectly will be subject to a reshipping and handling charge.

Faulty Items

Any product considered faulty may be returned for inspection by Kitlocker.com and in some cases an inspection maybe required by the manufacturer. If, upon inspection the item(s) are deemed to have a manufacturing fault, the cost of the return will be refunded to the customer or a replacement item(s) will be sent.

You must contact Kitlocker.com before sending any return. We can be contacted via live chat support, phone or email. Please ensure that you use a recorded delivery service with adequate insurance cover. For shipping costs to be refunded, you must also include the postage receipt.

For faulty items which are deemed to have sustained damage or defects outside the normal use or lifespan no refund or postage refund will be made.

For faulty items which are the cause of an error by Kitlocker.com (i.e. incorrect sizing, spelling errors, imperfect detailing) you must contact us via live chat support, phone or email within 1 month and we will advise you of our procedures.