New Patient Information & FAQs

The practice is full at this time and we regret that we are unable to accept new patients
currently. This status will be updated after August 20, 2018, if new patients are able to accepted for September.

New patients requests are generally considered on a case-by-case basis.

Due to overwhelming demand for services, new patients requests are generally being accepted on a referral basis only from the child's current therapy
provider.HOWEVER, in our commitment to provide the most high quality, individualized care possible,please feel free to send anemailto request an appointment ifyou believe that your child's individual situation would benefit from our care, even
if it does not fit this standard.

Therapy providers: please contact Dr. Herdman directly viaemailif you wish to refer your patients for psychiatric assessment and treatment. We are very interested in
working with you to meet your patient's psychiatric needs.

Please feel free to browse the resources on this website for general information regarding children, teens, and mental health care.
Crisis resources are also available.

Unfortunately, assistance cannot be provided regarding individual requests for guidance/ advice, or for referrals to
other providers. Please do not call or email with these requests- they will not be returned due to time limitations.

PLEASE NOTE: This information is provided as an attempt to allow families to decide if this practice is a good fit for their needs. Prior to
requesting a new patient appointment, please review the following information:

Collaborative treatment with local therapists and primary care doctors

Psychotherapy- however referrals to qualified area therapists and psychologists will certainly be provided, as needed

Disability assessments or disability paperwork

New Patient Registration/ Scheduling

As the practice is limited to children and teens, the practice policy is that patients must be enrolled in care (i.e. have completed their evaluation with the doctor) prior to their high
school graduation. All others should be seeking care with/ referred to alternative treatment providers- general psychiatrists, primary care providers, etc.

Please be aware, common with most high demand medical specialists, there is often a significant wait for new patient evaluation appointments. Generally, patients will not be accepted and
scheduled for new patient evaluations unless they can be seen in the upcoming 6 weeks. Regretfully, a waitlist cannot be offered at this time.

All patient contact is provided personally by Dr. Herdman so new patient requests are addressed as time allows. Established patient calls are prioritized before new patient calls, so it can
take several days to a week for your request to be addressed. Your patience is sincerely appreciated during this time.

Each new patient evaluation is scheduled for one large block of time. New evaluations are set aside in the schedule, are limited in number, and are conducted in the late morning hours
only. These evaluations are intentionally built into the schedule in this way to allow adequate time for each new patient evaluation and to allow for all follow-up visits to be conducted during
times closer to the beginning and the end of the school day in an attempt to minimize disruption of school/ work as much as possible.

Due to the office hours schedule, the very high demand for services, and the need for timely follow-up in active treatment, the practice WILL NOT be able to accommodate seeing children or teens
only outside of school hours. Please do not expect or request this.

Emergent/ Urgent New Patient Evaluations

Unfortunately, due to the nature of the practice and demand for services, it is not possible to accommodate emergent or urgent new patient evaluations.

Patients experiencing medical or psychiatric emergencies should immediately seek care at the nearest emergency room or call 911. Additional Crisis Resources can be found here.

Patients with urgent medical or psychiatric needs are often referred to start or maintain care with their pediatrician or family physician until the time of the scheduled new patient
evaluation.

Patient Portal

Please Note: If a patient portal is not established and/ or all requested portal documents are not completed PRIOR to the start of the initial evaluation appointment, it will be necessary to
reschedule the evaluation for a later date to allow time for completion of this necessary documentation. Cancellation/ no show policy will be in effect in such circumstances.

Insurance and Payment

Services no longer needed?

New patient evaluations are limited and there is overwhelming demand for specialist services in child and adolescent psychiatry,
therefore waiting to have an initial evaluation can be much longer than desired for many patients and families. If a scheduled evaluation is no longer needed or desired, please inform
the office via phone or email as soon as possible. (At the very latest, the
morning of the business day prior to the evaluation is expected.) This will allow for other families to be offered this time slot. Patients who do not adhere to
this courtesy will generally not be permitted to reschedule.

Office Policies

Please feel free to review these documents prior to your first appointment. You will be asked to sign copies of these documents for submission into the medical
record.