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About The Wisconsin Dells, WI Lodge

We are the indoor waterpark capital of the WORLD!!

Great Wolf Lodge of Wisconsin Dells was one of the first major waterpark resorts in the area, starting an amazing boom in indoor waterpark activity. The Wisconsin Dells area is known for the amazing rock formations that were created when the great glacial lake of Wisconsin started to break free from its large ice dam. Those rock formations are preserved and visible still today and are a major draw to our area, as is the beautiful Wisconsin River, which runs right through the town.

The Wisconsin Dells area provides the simple pleasures of small town living combined with the excitement of a year round tourist destination. We are well known, not just for our waterparks, but also great dining, entertainment, and opportunities for outdoor activities! Great Wolf Lodge has been a part of that for 20 years! We opened our doors Memorial Day weekend of 1997, and have been an active employer in the community ever since.

We, at the Dells Pack, are proud to recognize and reward hard work and superior guest service. Many members of our management team started in positions like Lifeguard or Room Attendant, and worked hard to achieve career advancement and success. Being a part of this team means being a part of a family, and even part of a larger, growing pack, with opportunities all over the US.

Ambassador of Fun

JOB DESCRIPTION

At Great Wolf, the Ambassador of Fun creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and is also responsible for general retail work, including stocking merchandise and ringing sales.

Essential Duties & Responsibilities

Perform all branded experiences consistently according to Family Tradition procedures

Responsible for all aspects of Character Appearances and Entertainment at the property including:

Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances

Perform Wolf Walk, Story Time, and other brand events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)

Personally interact with Great Wolf Lodge guests

When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance

Escorts are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests

Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions

Responsible for character costume operations including care, cleaning, maintenance, etc.

Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events

Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events

Willingness to perform child-friendly promotional activities on-site and in the community

Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site

All character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed

Cub Club (room)

Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in room

Provide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activities

Responsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all times

Provide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all times

Ensuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issues

Perform all branded experiences consistently according to Family Tradition procedures

Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences