What the community has to say about
Sears Hometown Store

FREE BASIC DELIVERY option now available ONLINE ONLY! Get free basic delivery on all Home Appliance purchases over $399 regardless of how you pay! Sears Hometown Store in McMinnville, OR is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers....

Sears Hometown Store in McMinnville, OR is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers. Sears Hometown Store also offers a great selection of kitchen appliances including ovens, stoves, ranges, dishwashers and microwaves.

Sears Hometown Store in McMinnville, OR is the local destination for all your appliance, home goods, hardware, and electronic needs as well as a great selection of lawn and garden products. Owned and operated locally in McMinnville, Sears Hometown Store offers the best in quality, brand name washers, dryers, refrigerators, microwaves, power tools, lawn mowers, fitness equipment, televisions,...

Poor Customer Service and Return policies

My experience with the McMinnville Sears store has been FAR less than stellar! on 04/13/2014 I purchased a Craftsman String Trimmer Mower ($384.00). I used this item two times and it failed to start. I returned the item to the local store and spoke with the store owner. He informed me that the item was past the return date( by 8 days, if you counted business days it would be less). He stated it must be sent out for repairs. I asked him how long that would take and he stated that it may take " two weeks, three weeks or maybe longer". I told him that was unacceptable and that perhaps he could exchange or refund my purchase. He became very rude and stated that there would be no refund or exchange and I'll just have to wait until it's done. I told him that I really needed the machine and I couldn't wait that long. I just wanted to end the transaction. He then stated, " you obviously didn't hear me, I told you there was no refunds! if I refunded everyone with a bad piece of equipment that came in here I'd be out of business". I told him that he must be kidding and asked him if he really wanted to alienate customers with this rude attitude. He then stated that he was "done" and "that's the end of it".

I was livid. I left the store and all the paperwork and called Sears Corporate in Chicago. They called him and he again refused any compromise and solution other that me waiting for this unspecified repair period. Sears Corporate, after trying to reason with him, called me and informed me that since he was a "Franchise Owner" there was nothing they could do for me.

I went into the store two weeks later to check progress as I had heard nothing since leaving it there on 05/21/2014. The owner informed me that he hadn't heard anything yet. He didn't even offer to call and check. By now I was really angry.. I asked him to reconsider and just put and end to our transaction and interaction. He stated that he didn't have to do anything and that everything he was willing to do is being done.

As of this writing (06/16/2014) I went back to the store today. I asked him if the mower was done. I went in the back and brought it out. I asked him how long it had been there. He shrugged and stated that it was "probably Tuesday or Wednesday of last week, maybe Thursday". I resisted the temptation at that point to ask him why he hadn't notified me. I asked if it ran ok now. He stated "who knows". I said to him "don't you think it would be a good idea to find out?" He pushed it outside and pulled on the cord at least 8-10 times. I told him it didn't appear to be fixed. He stated, "it's probably out of gas". I said, so now what?". He stated, its been fixed there's nothing else he's willing to do. I asked him if he even knew the meaning of good customer service. At that point he began to raise his voice and tell be to get out of his store and never come back. "Take your damn trimmer, sign the papers and get out"!

I told him to keep it and that I'd just deal with him in court. He stated that "I have lot's more lawyers that you do and Sears backs me". Then stated that, It won't cost me anything...anyway Sears pays all my legal expenses". I was so angry and upset I just left. Sears Corporate tells me that the company policy states 30 day returns on mowers. They just don't understand why he's being so rude and uncooperative.

Long story short folks.... I pity you if you buy anything in this store and it breaks down! This owner should not be in a customer service based business. I have owned my own business for over thirty two years and if I treated my customers this way I wouldn't have a business very long.

Save yourself some time, anguish and money and take your business to someone who appreciates their customers! I will NEVER shop Sears again!

Since the store changed management in March of 2014 I have felt that the staff has been very knowledgeable and courteous. They listen to what I need and show me products which match that description. I have purchased a vacuum cleaner and…

My experience with the McMinnville Sears store has been FAR less than stellar! on 04/13/2014 I purchased a Craftsman String Trimmer Mower ($384.00). I used this item two times and it failed to start. I returned the item to the local store…

Sears Hometown Store in McMinnville, OR is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers. Sears Hometown Store also offers a great selection of kitchen appliances including ovens, stoves, ranges, dishwashers and microwaves.

Sears Hometown Store in McMinnville, OR is the local destination for all your appliance, home goods, hardware, and electronic needs as well as a great selection of lawn and garden products. Owned and operated locally in McMinnville, Sears Hometown Store offers the best in quality, brand name washers, dryers, refrigerators, microwaves, power tools, lawn mowers, fitness equipment, televisions,...