Connecting at Houston (IAH)

Transferring to a Domestic or International Flight operated by a Star Alliance Carrier.

Please note: all customers arriving on international flights must collect and clear their bags through U.S. Customs regardless of their final destination (United Airlines)

Connecting to another flight and your baggage has been checked through to your next destination

After all bags have been collected, you should follow the directional signs to the U.S Customs queues

After queuing exit through double doors where there are United and Star Alliance bag transfer belts immediately to the right. The bags will be scanned by an agent and loaded on the belt

Next you will use the elevators behind the transfer belts to progress upstairs to the security check point

After clearing security, flight and gate information can be located on departure boards throughout all terminals

If connecting to a domestic or international flight operated by United Airlines follow the signs to walk to Terminal E or access the SkyTrain to Terminal B and C

If connecting to an international flight operated by any other Star Alliance carrier follow the signs to walk across to Terminal D

Connecting to another flight and your baggage has not been checked through to your next destination (United Airlines)

Customers whose bags have not been checked through on United Airlines will have to do so at the United re-check desk

As you exit the customs hall, you will walk past the transfer belts on the right. On the back wall will be counters for all international carriers and the United re-check desk

The agents at the desk can provide all necessary information regarding their flight (delays, cancellations, rebooking, etc.)

After the bags have been tagged the agents will put them on the transfer belt and you can to the security check point and on to your gate, using the same process as above

Transferring to a Domestic or International Flight operated by all other airlines (Non-Star Alliance)

Through-checked passengers and bags

After clearing Customs proceed to the Air New Zealand re-check desk to have the bags transferred

If you are holding boarding passes for the connecting flight, continue upstairs through the security check-point

If you are connecting internationally follow the directional signs to walk across to Terminal D

If connecting domestically continue to follow the directional signage to the SkyTrain to transfer to Terminal A

If connecting on Spirit Airlines, both international and domestic flights will be operating from Terminal A

Non-through checked passengers and bags (All other airlines)

If connecting to a domestic flight and not holding boarding passes or through checked bags, use the double doors to exit the arrivals hall. Follow the directional signage to the subway Inter Terminal Train and transfer to Terminal A

If connecting to an international flight and not holding boarding passes, or through checked bags, exit the arrivals hall and follow the signage to walk across to Terminal D

Follow the signage to proceed to the respective connecting airlines check-in counter

Additional information

All United Airlines flights both International and domestic operate from Terminals E and C

United Express operates from Terminal B

Other airline domestic flights will operate from Terminal A

Non United Airline international flights operate from Terminal D, with the exception of Spirit Airlines who operate both domestic and international departures from Terminal A

You can access all terminals via the overhead SkyTrain if you are through checked and holding boarding cards for the connecting flight

Or, if not through checked, or not holding boarding cards, access is available via the subway Inter Terminal Train

Terminals A and B can only be accessed from inside the airport using one of the two trains