This video shows the creation of "Armstrong" by muralist Eduardo Kobra on Walnut Street between Fifth and Sixth streets. It shows the two-week process in about a minute. The clip is from Fifth Third Bank and ArtWorks.

Fifth Third said Friday it was changing its banking account policy after igniting criticism when a local branch refused to let Tyra Patterson open a new account.

Just weeks after federal regulators gave Fifth Third higher marks for lending to underserved consumers including minorities, the bank drew angry scrutiny when it denied the Over-The-Rhine resident an account because she didn't have adequate identification.

"Based on the feedback we received as a result of this customer experience, we took the opportunity to review this policy and have determined that we can now remove the time requirements associated with state identification cards and driver’s licenses," Fifth Third said in a statement. "Over time, we have put additional controls in place to proactively manage fraudulent account activity while delivering an exceptional customer experience."

The problem that caused the flap: Patterson, 42, only had one state-issued identification that was issued less than 90 days because she was just paroled in December from prison 22 years. She was convicted of a murder and robbery she claimed she didn't commit.

Her criminal case garnered international attention as she maintained her innocence through the decades, drawing support from celebrities, such as documentary filmmaker Ken Burns, actress Alfre Woodard and "Mad Men" TV show creator Matthew Weiner.

Fifth Third's actions take place two days after The Enquirer published accounts of the dispute.

"We are grateful that the matter was brought to our attention," Fifth Third's statement continued. "Our new policy provides greater ease of account opening. Fifth Third will continue to look at all of our policies and procedures to improve the banking experience for our customers."

The bank also issued a public apology earlier Friday.

"We have reached out to apologize to the individual involved for the difficulties experienced while trying to open a new account," Fifth Third spokesman Sean Parker said. "Fifth Third is committed to serving all customers and potential customers in a fair and equitable manner."

But the earlier statement did not elaborate on the bank's policies or whether they might be changed.

Now employed as a paralegal, Patterson needed a bank account to accept direct deposit from her employer, the Ohio Justice & Policy Center, the nonprofit law firm that won her freedom.

"I am so happy they did the right thing – I am!" Patterson told The Enquirer Friday after hearing the news. "I am glad that Fifth Third will be welcoming everybody into their bank – and I accept their apology."

Patterson's experience had been a blow. Previously, she described how discouraging the rejection was.

"I just wanted to open an account to be a responsible, law-abiding citizen," Patterson told The Enquirer. "I wanted to be treated normally... it felt dehumanizing. He (the bank clerk) made me feel like I didn't belong."

Patterson's new boss, David Singleton, executive director of the firm that specializes in criminal justice reform, said the hangup was her state-issued identity card and she had no second form of identification. Neither a utility bill, nor Singleton's vouching for Patterson as her new employer were deemed valid.

"I'm delighted they did the right thing and applaud Tyra for speaking out," Singleton told The Enquirer when he heard of the rule change.

Singleton expressed "disgust" at Fifth Third and said the pair set up an account for Patterson at a nearby PNC. Read his facebook post here:

Patterson and Singleton said they would like to see Fifth Third change its policy. She said she doesn't plan to file a lawsuit.

The Federal Reserve Bank of Cleveland rated Fifth Third “Outstanding” for its lending practices during the 2½ years ending June 30, 2016 under the federal Community Reinvestment Act.

In July 2016, regulators slapped Fifth Third with a dismal "Needs to Improve" rating for its practices between 2011 to 2013. The law requires banks to meet the credit needs of low- and moderate-income communities and banks are examined on mortgage lending, small business lending, community development lending and investments, bank services to communities, and employee community involvement.