Policies and Procedures

Cancellation Policy24 hours notice is required to cancel or reschedule an appointment without penalty. In the event of a no-show or appointment change less than 24 hours in advance, your credit card on file will be charged for 50% of the service price to compensate your therapist/esthetician for their time. We are a small business and strive to provide our clients with the highest quality services at affordable prices. Your appointment time is reserved exclusively for you. Providing us with 24 hours notice allows us to fill that time slot with another appointment so that we can continue to offer all of our clients flexible scheduling options and low prices. Thank you for your cooperation. We really appreciate it!

Third Party Gift Cards and CertificatesSpa finder, Spa & wellness, Spa wish, and Spa Week gift cards- can be redeemed for any of our regular price services. These third party gift certificates cannot be combined with any other discounts or special offers, and cannot be used for product purchases, gratuity, or gift card purchases. If the certificate amount exceeds the cost of your services, the remaining balance can be used towards your next full price service.

SchedulingAppointments are required and can be scheduled by calling either of our locations during normal business hours. To reserve your appointment, please have a valid credit card or gift card ready at time of booking.

Terms & Conditions for Lava Massage Gift Cards-All gift card sales are final. Gift cards cannot be redeemed for cash.-Gift cards sold by Lava Massage and Skin Care do not expire. Please keep them in a safe place.-Lava gift cards can be used at BOTH of our locations. Location of purchase does not matter.-Promotional gift cards sold at a discounted price cannot be combined with any other specials, coupons, discounts, or packages, and cannot be used to purchase retail products.

Spa Etiquette1. Please arrive 5-10 minutes before your scheduled appointment time.2. As a courtesy to other guests, please turn off your cell phone or switch to silent. Please refrain from holding phone conversations in treatment rooms and waiting areas.3. Please leave valuables at home. Lava is not be responsible for lost items.4. Be considerate of other guests by keeping conversation to a minimum, especially in treatment rooms. Talk quietly to avoid disturbing guests in adjacent rooms.5. Undress for body treatments down to your comfort level. For a full-body massage including head, neck, shoulders, arms, legs, feet, hips, and back, we recommend that all clothing be removed if you are comfortable doing so. Your therapist will use proper draping to keep you covered at all times except for the area being worked on. Underwear can be worn, but men are encouraged to wear briefs so that the entire leg can be worked on. For optimal back and shoulder massage, bras should not be worn during treatment. These are only recommendations, however, and your comfort is our top priority. Accommodations can always be made.6. Relax and let the therapist or technician know of any special needs or concerns during your treatment. Inform your therapist if you'd like the pressure adjusted at any time. Tables are heated for your comfort and the temperature can be adjusted.7. Provide feedback about your experience to the therapist, receptionist, or owner. We want you to have the best experience possible.8. Tip according to your experience and the quality of the service provided. Gratuity is not included in service pricing. If this is your first time, please feel free to ask our friendly reception staff for help in determining an appropriate tip amount.

Please have a valid credit card ready when calling to make an appointment. Cancellation Policy: 24 hours notice is required to cancel or reschedule an appointment without penalty. A 50% cancellation/rescheduling fee will be charged for no-shows and cancellations made less than 24 hours in advance. This fee is used to compensate your therapist/esthetician for the missed appointment and allows us to continue offering high quality services at affordable prices. Thank you for your cooperation and understanding!​