As construction moves forward on Adventist HealthCare’s new White Oak Medical Center in Silver Spring, Md., one thing is clear: the patient experience will change.

“It’s moving from an older campus that’s constrained,” says Erik Wangsness, president. “What worked well in 1907 doesn’t necessarily work well right now. From a standpoint of parking, from a standpoint of outpatient services, we are constrained, which impacts our patients, our physicians. So the larger, expanded campus is going to be a good thing.”

And that’s for a handful of reasons: space, outpatient services, location, innovation and patient experience.