Zach Goldstein is the founder and CEO of Thanx Inc. Thanx is a mobile customer loyalty program that makes the loyalty process effortless for both restaurant owner and guest. Thanx is a full-featured, incredibly robust loyalty program that requires no hardware and no point of sales integration. Thanx is a free-standing, highly customizable app that focus on only rewarding your must loyal customers, where as most rewards programs just off discounts to all of your customers. Zach explains how Thanx has a seamless ease of use for both operator and guest. He also explains how Thanx has an unconventional ability to convert regular customers into loyal customers. He explains that a 5% increase in customer retention can increase profitability by 100%.

Success quote mantra

“The irrational passion can overcome any obstacle.”

DON’T FORGET!

In this episode we discuss:

The features Thanx has that separates it from other rewards/loyalty programs. Zach explains what “full featured” and “highly customizable” means.

How Thanx builds “deeper” relationships with your customer.

The Thanx company history.

How a small change in your VIP spending habits can have a HUGE impact on your bottom line. A 5% increase in customer retention can increase profitability by 100%

How you can use Thanx to build deeper relationships with your guest after they walk out the door.

How asking for feedback develops loyalty. Asking your customer, “how was your experience?” has a 7% increase in customer visit frequency. If you actually take the time to respond, that number doubles to 14%.

Why having a highly targeted loyalty program is more impactful.

How Thanx makes data from credit card processors available to you, with no new hardware integration necessary.

The difference between the “rewards” program built into your POS system, and a true “loyalty” program like Thanx.

How Thanx allows the restaurant to retain it’s brand with the Thanx App.

How Thanx

Integrates with online ordering.

Works seamlessly with any POS.

With quick-service, fast-casual, and full-service. As well as with both multi-unit and single-unit locations.

Uses different prices structures based on what you need and what.

An explanation as to why a seamless loyalty program matters

Thanks for Listening!

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