How to send your HomePod to Apple using Express Replacement Service in Europe

We’re sorry your HomePod isn't working as it should.

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement HomePod with everything you need to return your defective HomePod to Apple.

Important: Be sure to return your defective HomePod so that Apple receives it within ten days of the day the replacement HomePod shipped (check your ship date). If Apple doesn't receive your HomePod within ten days, or if Apple technicians find that the HomePod has accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement HomePod. For more details, see terms and conditions.

*Apple is not responsible for any damage during shipping if the package is not properly sealed or is delivered to the courier in poor condition.

Use your replacement HomePod

Make note of your new HomePod serial number. Your replacement HomePod is covered by a 90-day service warranty or the remainder of your HomePod one-year limited warranty or AppleCare agreement, whichever is longer.