Iowa DOT News Release

Self-serve renewal kiosk now available at Cedar Rapids driver’s license station

Posted on: September 03, 2013

ANKENY, Iowa
– Sept. 3, 2013 – Customers at the Cedar Rapids driver’s
license stations can now renew their driver’s license or nonoperator’s ID at a
self-service renewal kiosk, the Iowa Department of Transportation announced
today.

Unveiled at
the Iowa State Fair, the kiosk is a Web-based device using touch-screen
technology allowing each customer to renew their own driver’s license or ID,
including a secure update of the photo that will appear on the customer’s new card.
Image verification software checks the photo to make sure it meets image
quality standards. The software also compares the new photo to the customer’s
last photo to ensure the person renewing is the same person listed on the card.

“A
transaction typically takes only a few minutes, and our customers have really
enjoyed the ease and convenience of using a kiosk,” said Mark Lowe, director of
the Iowa DOT’s Motor Vehicle Division. “The self-service kiosk gives customers
more choices and convenience for their service.”

Self-serve
kiosk transactions are currently limited only to renewals, and to customers
that meet the following conditions.

The customer has a valid noncommercial
Iowa driver’s license or ID (not a commercial driver’s license).

The customer is at least 18, but
younger than 70 years old.

The customer’s driver’s license or
ID has not been expired for more than a year.

It is not more than 180 days before
the expiration date on the customers current driver’s license or ID.

The customer is a U.S. citizen.

The customer does not have any
medical or vision conditions that negatively impact the customer’s ability to safely
drive.

The customer does not need to change
the customer’s name, residential address, mailing address, or license class,
endorsements or restrictions.

The self-service
kiosks were first used in the Iowa DOT’s Iowa State Fair booth. Customers at
the Ankeny driver’s license station have been using two kiosks for renewals
since Aug. 15.

The Iowa DOT
expects to add services that may be completed at the kiosks and to install more
kiosks at locations convenient to customers during 2014. In conjunction with
the online renewal service the Iowa DOT initiated in mid-July, the department
expects self-service kiosks to save time and travel for customers who choose
electronic service options, and save time and reduce congestion for customers
who choose or require personal service at issuance locations.

Remember: The
only place you can renew online is through the Iowa DOT’s official website at www.iowadot.gov. Websites that have a website address
ending in .com or .org, including IowaDriversLicense.org, are not affiliated
with the Iowa DOT and cannot renew your Iowa driver’s license or ID card.