Slacker & Steve's Blog

Customer Service

by Slacker and Steve,posted Sep 10 2013 7:51PM

Yi!

Australian PR worker Sandy Kaye was refused service at a pharmacy because she was talking on her mobile phone. The pharmacist said "it risked patient confidentiality litigation if the person on the other end of the phone overheard private prescription details".

After a 20 minute wait, Ms. Kaye said she went to find out what was happening to her prescription. Ms. Kaye said she approached the counter to be told the shop's policy was not to serve on-phone customers. "There was nobody else in the store," Ms. Kaye said. "She glared at me and said 'we're not serving you until you get off the phone - we don't do that here'."

Is it right to refuse service to customers who are on their mobile phone?