Rebecca Goodman for Thisismoney.co.uk's recent articles

Not only is the fee unjust – it’s not the customer’s fault Virgin doesn’t supply their new home – it’s outrageously high and I believe doesn’t reflect the work the firm has to carry out when someone leaves.
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Virgin Media charges customers who move home up to £240 to cancel their contract if they cannot get Virgin services at their new address. But sometimes we have little control over when we have to move. Being forced to pay termination fees just when our finances are squeezed anyway due to other moving costs seems pretty tough.
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British Gas is offering a new reward scheme from April for loyal customers but can't it just take the £100 million investment and lower bills for everyone instead? Surely that would be an actual benefit to loyal customers who have been paying over the odds for far too long.
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