Survey Project for Transco

The SHDP Team presented to the Board of the National Transmission Commission (Transco) the results of the corporation’s Customer Satisfaction Survey for 2016 last January 30, 2017. Alan Cajes, SHDP managing director, shared the findings and recommendations, with the assistance of Diane Paola Bool, the project manager. The Customer Satisfaction Survey, a tool developed by the Academy’s Center for Governance, is an online listening mechanism for customers of government-owned and controlled corporations (GOCCs). The Governance Commission requires the GOCCs to meet a certain level of customer satisfaction as one of the requirements for the approval of their perfomance-based bonus (PBB).

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The Sustainable Human Development Program (SHDP) is responsible in designing and implementing programs and projects in environmental management, climate change adaptation, energy and health policy, and other areas of sustainable human development. It was established in 2004 in line with the DAP’s thrust of reducing poverty by broadening the Filipinos' choices and improving their level of being, without impairing the ability of future Filipino generations to broaden their own choices and improve their own level of being.
SHDP has an Environment and Sustainable Development (ESD) unit, which the DAP organized in 1993 to serve as a resource center on environmental management for the DAP program offices, as well as to selected clients in the government, particularly the Department of Environment and Natural Resources (DENR). The ESD unit continues the environment-related projects that DAP initiated in the 70s and 80s, such as integrated area development, human settlements, etc. SHDP also has a Human Development (HD) unit, which provides training and other forms of interventions that promote social development, such as health systems improvement, poverty-reduction, and evaluation studies. The HD unit started as the project management office of the Agrarian Reform Infrastructure (ARISP) II – Institutional Development Component that the DAP implemented for the Department of Agrarian Reform (DAR).
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