We will be performing scheduled maintenance on the primary router in our US data-center. This has been scheduled for today between 12AM MST and 1AM MST and should last no longer than 10 – 15 minutes. During this time all servers and services within our USA data-center will be offline.

The following maintenance items will be completed during this time

Software upgrade(s) to network devices

Configuration changes

Thank you for your patience and understanding during this time. If you have any questions about this, please contact our support department.

UPDATE (12:32AM MST): We are waiting for our carrier to update and push their BGP route information to our router. Once this information is in place traffic will begin to router properly and everything will come back online.

UPDATE (12:38AM MST): Routes have been updated and pushed to our router, the network is now online.

We will be performing scheduled maintenance on the primary router in our US data-center. This has been scheduled for today between 6PM MST and 9PM MST and should last no longer than 5 minutes. During this time all servers and services within our USA data-center will be offline.

The following maintenance items will be completed during this time

Software upgrade(s) to network devices

Configuration changes

Thank you for your patience and understanding during this time. If you have any questions about this, please contact our support department.

We will be performing scheduled maintenance on the primary router in our US data-center. This has been scheduled for today at 5PM MST and will last no longer than 5 minutes. During this time all servers and services within our USA data-center will be offline.

Thank you for your patience and understanding during this time. If you have any questions about this, please contact our support department.

Due to high demand, we’ve changed policy regarding the minimum interval allowed for repeating scheduled tasks from 15 minutes to 5 minutes. Customer’s may now create interval based tasks that execute as often as every 5 minutes. This also applies to existing scheduled tasks, customer’s may update these to lower intervals now.

This update comes both due to high demand and from the previous announcement of a better scheduler / scheduling system. We hope that customer’s can take advantage of this change and find it is useful.

Our PHPMyAdmin MySQL database administration utilities have been successfully updated to the latest release. The latest build brings no new features and is a bug-fix only release. This new version no longer utilizes HTML frames and relies heavily on JavaScript. Please make sure your browser supports JavaScript.

We’ve issued a restart to our MX01 SmarterMail server at 8:10AM MST (9:10PM CST) to resolve an issue with accounts being stuck in the Indexing service queue. This reported issue caused emails to get rejected or stuck in queue while the mailbox was “locked” by the Indexing service.

Our apologies for any inconveniences caused by this, the server will be back online within the next 15- 20 minutes.

Update 1 (8:40AM MST): The server has not came back from the restart and our technicians are checking the status of the server now.

Update 2 (9:05AM MST): Technicians are still addressing the server and looking for the cause of why it will not boot up properly. Thank you for your patience.

Update 3 (9:15AM MST): The server has started, however we are doing a disk consistency check just to be sure the data integrity is 100%.

Update 4 (9:45AM MST): Disk check completed – the SmarterMail service is now starting up. Thank you for your patience.