Cadillac SRX Second Generation Forum - 2010+ Discussion, Best OnStar Price in Cadillac SRX Forums; Originally Posted by kiboater
Just call and say you want to cancel. They will transfer you to the cancellation department. ...

Just call and say you want to cancel. They will transfer you to the cancellation department. They will ask why you want to cancel. Tell them you love the service but it is too expensive. Then it becomes lets make a deal.

Thanks. I'll try calling. I hate to play these games. I don't want a deep discount, but there is no incentive for paying/renewing early.

Re: Best OnStar Price

Originally Posted by 300:29:1

My 1 year trial ends on 7/27. I received an email asking me to renew at $199 for a year D&C plan. It did have an asterisk that said plus tax. When I go to the OnStar site it says $249. So which is it? Does the $249 include taxes and fees? Should I call OnStar to get their best price. I'd like to extend my service plan, but would like to get some sort of discount or promotional rate if possible. There should also be some incentive to renew early. I've watched for that all along and have seen nothing. Cadillac Customer Service, feel free to chime in. First time customer here looking for fair treatment.

300:29:1,

The normal price for an annual renewal of Directions & Connections is $299, so that $249 offer you saw online is the promotional price. To get the most current pricing and promotions for your area push your OnStar button or call 1-888-4ONSTAR to talk to an Advisor, or I'd be happy to answer any questions. Just send me a PM with your account and contact information.

Re: Best OnStar Price

Originally Posted by OnStar Advisor

300:29:1,

The normal price for an annual renewal of Directions & Connections is $299, so that $249 offer you saw online is the promotional price. To get the most current pricing and promotions for your area push your OnStar button or call 1-888-4ONSTAR to talk to an Advisor, or I'd be happy to answer any questions. Just send me a PM with your account and contact information.

-Jessica, OnStar Advisor
Social Media Team

Thanks Jessica. I appreciate you pointing out the discount. I'll probably renew online. As I said, I'm not looking to pry a big discount out (threaten to cancel).

Re: Best OnStar Price

Are phone minutes transferable to a new vehicle? I just got notified that the minutes on my current 2011 expire on 8/1/13 unless I add more minutes. I may be getting a new 13 in September. If I buy the minutes can they be transferred to my new vehicle or are they lost when the old vehicle is traded. I really do not use the OnStar phone very much except when regular cell service is poor.

Re: Best OnStar Price

Originally Posted by halp

Are phone minutes transferable to a new vehicle? I just got notified that the minutes on my current 2011 expire on 8/1/13 unless I add more minutes. I may be getting a new 13 in September. If I buy the minutes can they be transferred to my new vehicle or are they lost when the old vehicle is traded. I really do not use the OnStar phone very much except when regular cell service is poor.

halp,

Yes, your remaining Hands Free Calling minutes can be transferred to a new vehicle, as long as the previous vehicle was sold or traded and will not remain active. The easiest way to transfer minutes is to call (press the blue OnStar button) on your new vehicle to activate. Be sure to let the advisor know you have a previous vehicle with OnStar and would like to transfer your remaining minutes and subscription. Once your new vehicle is active any remaining subscription and minutes can be added to the new vehicle. I hope this helps! Let me know if you have any additional questions.

Re: Best OnStar Price

Originally Posted by OnStar Advisor

halp,

Yes, your remaining Hands Free Calling minutes can be transferred to a new vehicle, as long as the previous vehicle was sold or traded and will not remain active. The easiest way to transfer minutes is to call (press the blue OnStar button) on your new vehicle to activate. Be sure to let the advisor know you have a previous vehicle with OnStar and would like to transfer your remaining minutes and subscription. Once your new vehicle is active any remaining subscription and minutes can be added to the new vehicle. I hope this helps! Let me know if you have any additional questions.

-Jessica, OnStar Advisor
Social Media Team

Hi Jessica:
Thanks for the info on the minutes. I have decided to just let them expire as I originally bought 100 and still have over 70 left a year later. I always forget to use them and use my cell phone. Also, 40 cents a minute is really expensive. I probably will not even re-new my OnStar if I keep this vehicle unless they will give me a good deal. I have rarely used it in the two years that I have had my SRX.

Re: Best OnStar Price

Originally Posted by halp

Hi Jessica:
Thanks for the info on the minutes. I have decided to just let them expire as I originally bought 100 and still have over 70 left a year later. I always forget to use them and use my cell phone. Also, 40 cents a minute is really expensive. I probably will not even re-new my OnStar if I keep this vehicle unless they will give me a good deal. I have rarely used it in the two years that I have had my SRX.

halp,

I'd be happy to review your account and see what I can do to better assist. Can you send me a PM with your account and contact information?

Re: Best OnStar Price

I agree. It is nice to know that Onstar is there if you need them. Three days after registering my 2013 SRX, a deer ran into the drivers side of my car. Onstar was talking to me within seconds of the crash. It was very nice not to have to fumble with my phone with my shaking hands. I will renew when my trial is up!