Personally, I love this product. I have sensitive eyes, and this is great for them... never stings or burns. It's fast, and removes all of my makeup, I don't normally wear waterproof mascara, but I have tried it on that and it worked almost as well. I do wear waterproof eyeliner and it's a breeze to remove. I also LOVE that you don't have to wash this off, and it doesn't leave my skin feeling greasy. I hate rinse off makeup removers, since I always have to wash my face after wards, I just use my face wash to get the makeup off. I have tried quite a few, from really cheap Avon, to Clinique & Lancome (which are as HE as I can get here)... and I prefer this one.