Some find health insurers have no record of them

John Miller

Published 9:04 am, Thursday, January 9, 2014

Photo: FR20932 AP

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Photo: FR20932 AP

Some find health insurers have no record of them

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This photo taken Jan. 5, 2014 shows Sharon Van Daele posing for the photographer in her home in Tucson, Ariz. Record-keeping snags could complicate the start of care this month as millions of people begin using health plans that they purchased under President Barack Obamas law. Among the paperwork orphans was cancer survivor Sharon Van Daele, who went back and forth between her insurer and the federal government for more than a week after her coverage was supposed to start but her insurance card failed to arrive. Unable to get answers, she said it felt as if she had fallen into a black hole.(AP Photo/John Miller)