Best San Juan Hotels

At Condado Vanderbilt Hotel, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of San Juan Cathedral. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. 1919 Restaurant, one of 3 restaurants, serves Mediterranean cuisine and is open for dinner. There are 4 bars/lounges and a poolside bar, and rooms at this luxurious hotel get the details right with deep soaking tubs and premium bedding.

WiFi

10.0

Location

9.4

Cleanliness

9.0

Amenities

8.9

Service

8.9

Overall 9.4 Excellent

Based on 1,867 reviews

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Couples

Families

Business

Solo

WiFi

10.0

Location

9.4

Cleanliness

9.0

Amenities

8.9

Service

8.9

Location

9.5

Vibe

8.9

Service

8.9

Room

8.9

Amenities

8.8

Location

9.3

Cleanliness

8.8

Amenities

8.8

Vibe

8.7

Service

8.6

Location

9.4

Service

9.1

Room

8.5

Service

9.0

Room

8.1

Comfort

8.0

Excellent10.0

Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).

Excellent10.0

Pros: Everything was Fantastic

Excellent10.0

Excellent10.0

Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.

Excellent10.0

Pros: El mar y la piscina maravillosos .....

Excellent10.0

Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!

Good7.4

Pros: Excellent venue.

Excellent10.0

Pros: Service

Excellent9.4

Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!

Okay4.2

Excellent10.0

Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great

Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).

Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.

10.0 Excellent

Pros: Everything was Fantastic

Cons:

10.0 Excellent

Pros:

Cons: Still holding money on my credit card.

10.0 Excellent

Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.

Cons:

10.0 Excellent

Pros: El mar y la piscina maravillosos .....

Cons: Nada todo me gusto

10.0 Excellent

Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!

Cons:

7.4 Good

Pros: Excellent venue.

Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.

10.0 Excellent

Pros: Service

Cons: Nothing

9.4 Excellent

Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!

Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.

4.2 Okay

Pros:

Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel

10.0 Excellent

Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great

Cons: Not much to dislike.

10.0 Excellent

Pros: Pool area

Cons: I couldn't stay more days

At Condado Vanderbilt Hotel, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of San Juan Cathedral. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. 1919 Restaurant, one of 3 restaurants, serves Mediterranean cuisine and is open for dinner. There are 4 bars/lounges and a poolside bar, and rooms at this luxurious hotel get the details right with deep soaking tubs and premium bedding.

Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.

Location

9.4

Vibe

9.2

Amenities

9.2

Service

9.0

Value for money

8.0

Overall 9.2 Excellent

Based on 1,015 reviews

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Couples

Families

Solo

Location

9.4

Vibe

9.2

Amenities

9.2

Service

9.0

Value for money

8.0

Location

9.6

Amenities

9.3

Vibe

9.2

Service

8.6

Value for money

7.9

Location

9.5

Vibe

9.2

Amenities

8.9

Service

8.8

Value for money

7.7

Location

9.3

Amenities

9.1

Service

8.4

Room

5.1

Comfort

4.0

Excellent9.6

Pros: It's a historic building with an invaluable art collection.

Excellent10.0

Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!)
History just walks the halls with you!
The rooftop pool and hot tub with harbor view at sunset was something special.
Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.

Excellent10.0

Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.

Excellent10.0

Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.

Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!)
History just walks the halls with you!
The rooftop pool and hot tub with harbor view at sunset was something special.
Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.

Cons: Having to leave so soon. Should have booked a much longer stay!

10.0 Excellent

Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.

Cons: There is a lot of traffic directly outside. Not good for early check in.

10.0 Excellent

Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.

Cons:

10.0 Excellent

Pros: Beautiful hotel, wonderful hosts, located in an old world city.

Cons:

Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.

A unique luxury boutique hotel inspired by the fascinating journeys of the owners to the Mediterranean. The dcor is designed to transport guests to the allure of the European lifestyle in a Caribbean scenario. Located in the fashionable Condado area, the hotel has a fabulous rooftop with lagoon views and private verandas in all rooms. Its ultrachic restaurant, Sage Steak Loft, is one of San Juans finest new restaurants by local celebrity Chef Mario Pagan. You might recognize Chef Mario Pagan from his appearance at Food Networks Iron Chef. O:live Boutique Hotel is part of the Small Luxury Hotels of the World and recently won the title of Best New Boutique Hotel of 2013 and Worlds Best Design Boutique Hotel in 2014 by the prestigious boutique hotel awards in London. Adults only hotel.

Vibe

9.4

Location

9.4

Service

9.1

Bar and Beverages

8.9

Amenities

8.9

Overall 9.2 Excellent

Based on 443 reviews

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Couples

Vibe

9.4

Location

9.4

Service

9.1

Bar and Beverages

8.9

Amenities

8.9

Location

9.4

Vibe

9.2

Service

9.0

Bar and Beverages

8.9

Amenities

8.8

Excellent10.0

Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

Excellent10.0

Pros: Its an amazing boutique hotel
Better than expected!!

Excellent10.0

Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!

Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

Cons: The fact that I had to leave!

10.0 Excellent

Pros: Its an amazing boutique hotel
Better than expected!!

Cons:

10.0 Excellent

Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!

Cons:

A unique luxury boutique hotel inspired by the fascinating journeys of the owners to the Mediterranean. The dcor is designed to transport guests to the allure of the European lifestyle in a Caribbean scenario. Located in the fashionable Condado area, the hotel has a fabulous rooftop with lagoon views and private verandas in all rooms. Its ultrachic restaurant, Sage Steak Loft, is one of San Juans finest new restaurants by local celebrity Chef Mario Pagan. You might recognize Chef Mario Pagan from his appearance at Food Networks Iron Chef. O:live Boutique Hotel is part of the Small Luxury Hotels of the World and recently won the title of Best New Boutique Hotel of 2013 and Worlds Best Design Boutique Hotel in 2014 by the prestigious boutique hotel awards in London. Adults only hotel.

La Terraza de San Juan features a rooftop terrace and puts you within a 5-minute walk of San Juan Cathedral and Castillo de San Cristobal. Guests indulge in massages, then grab a bite to eat at the coffee shop/café. There are 3 bars/lounges and an outdoor pool, and rooms at this Colonial hotel get the details right with premium bedding and rainfall showerheads.

Service

9.3

Location

8.9

Pool

8.0

Vibe

8.0

Amenities

7.8

Overall 9.0 Excellent

Based on 674 reviews

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Couples

Families

Solo

Service

9.3

Location

8.9

Pool

8.0

Vibe

8.0

Amenities

7.8

Service

9.4

Location

9.1

Vibe

8.0

Breakfast

7.6

Bar and Beverages

7.4

Service

9.2

Location

8.5

Vibe

7.9

Breakfast

7.7

Amenities

7.7

Service

8.9

Location

8.9

Room

6.6

Excellent9.7

Pros: La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!

Excellent9.7

Pros: The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.

Excellent10.0

Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location

Excellent8.0

Pros: Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan

Excellent10.0

Pros: The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.

Pros: La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!

Cons: There is virtually no street parking available which I believe is just a symptom of that part of the city. However, there is a parking garage around the corner but it's a flat rate of $20/24-hrs so be prepared. We also had a difficult time getting to the hotel once we reached Old San Juan due to construction and lots of one way streets. I suggest avoiding the rental car and using some sort of public transport or your own two legs.

9.7 Excellent

Pros: The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.

Cons: The infinity pool is hoy tub sized, but the view is lovely.

10.0 Excellent

Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location

Cons:

8.0 Excellent

Pros: Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan

Cons: The room we had was next to the kitchen so we heard noises throughout the night. But it wasn't bad and I would still come back. My wife and I loved the room overall.

10.0 Excellent

Pros: The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.

Cons:

La Terraza de San Juan features a rooftop terrace and puts you within a 5-minute walk of San Juan Cathedral and Castillo de San Cristobal. Guests indulge in massages, then grab a bite to eat at the coffee shop/café. There are 3 bars/lounges and an outdoor pool, and rooms at this Colonial hotel get the details right with premium bedding and rainfall showerheads.

Decanter Hotel features a rooftop terrace and puts you just steps from San Juan Cathedral. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Rooms offer up nice touches like premium bedding and rainfall showerheads, along with flat-screen TVs and room service.

Decanter Hotel features a rooftop terrace and puts you just steps from San Juan Cathedral. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Rooms offer up nice touches like premium bedding and rainfall showerheads, along with flat-screen TVs and room service.

The San Juan Marriott Resort & Stellaris Casino invites you to explore an unforgettable blend of style, comfort and convenience. Business and leisure travelers alike will be delighted with our hotel's exceptional oceanfront location on famous Condado Beach, steps from the water and near a variety of captivating attractions; we're a short distance from Old San Juan, the Puerto Rico Convention Center and much more. Every one of our spacious, impeccably designed hotel rooms offers luxury bedding, a flat-screen TV, a large writing desk, high-speed Wi-Fi and a private balcony with stunning views of Puerto Rico's capital city. You can also take advantage of our state-of-the-art Wellness Center, as well as a heated outdoor pool and a vast range of exquisite on-site restaurants. Select our hotel to set the stage for your next meeting or social occasion; we boast tasteful beachfront venues and terrific planning and catering. Elevate your visit to Puerto Rico at the San Juan Marriott Resort & Stellaris Casino.

Location

9.5

Service

8.9

Room

7.1

Wellness Area

6.6

Breakfast

6.0

Overall 8.8 Excellent

Based on 2,590 reviews

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Families

Couples

Solo

Business

Location

9.5

Service

8.9

Room

7.1

Wellness Area

6.6

Breakfast

6.0

Location

9.3

Service

8.7

Beach

8.6

Room

6.7

Wellness Area

6.4

Location

9.1

Service

8.8

Cleanliness

8.1

Room

7.0

Wellness Area

6.5

Location

9.4

Beach

9.2

Service

9.1

Amenities

7.9

Room

7.3

Location

9.5

Service

9.1

Value for money

3.4

Okay4.5

Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.

Excellent10.0

Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.

Excellent8.0

Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU

Excellent9.7

Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.

Excellent9.7

Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!

Excellent9.4

Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.

Excellent10.0

Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.

Excellent9.7

Pros: Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.

Excellent9.7

Pros: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.

Excellent8.0

Pros: Our family loved the close proximity to the beach.

Excellent10.0

Pros: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences

Good7.7

Pros: Nice hotel, a little bit old
Staff members are great
Location is one of the best in San Juan
Nice Beach front, nice poll area, everything else is below average
You have CSV, Walgreens, and many restaurants walking distance

Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.

Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat.
The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday.
The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice.
Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again.
Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

10.0 Excellent

Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.

Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.

8.0 Excellent

Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU

Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS

9.7 Excellent

Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.

Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

9.7 Excellent

Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!

Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!

9.4 Excellent

Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.

Cons:

10.0 Excellent

Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.

Cons:

9.7 Excellent

Pros: Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.

Cons: Food is so-so and overpriced (no big surprise).

9.7 Excellent

Pros: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.

Cons: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.

8.0 Excellent

Pros: Our family loved the close proximity to the beach.

Cons: Taxis were too expensive. There's not enough public transportation.

10.0 Excellent

Pros: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences

Cons: Nothing to dislike

7.7 Good

Pros: Nice hotel, a little bit old
Staff members are great
Location is one of the best in San Juan
Nice Beach front, nice poll area, everything else is below average
You have CSV, Walgreens, and many restaurants walking distance

Cons: Everything is overpriced
Rooms are old and small
Bar is noisy and crowd not cool at all
Casino area looks aweful I didn't wasted time on it

The San Juan Marriott Resort & Stellaris Casino invites you to explore an unforgettable blend of style, comfort and convenience. Business and leisure travelers alike will be delighted with our hotel's exceptional oceanfront location on famous Condado Beach, steps from the water and near a variety of captivating attractions; we're a short distance from Old San Juan, the Puerto Rico Convention Center and much more. Every one of our spacious, impeccably designed hotel rooms offers luxury bedding, a flat-screen TV, a large writing desk, high-speed Wi-Fi and a private balcony with stunning views of Puerto Rico's capital city. You can also take advantage of our state-of-the-art Wellness Center, as well as a heated outdoor pool and a vast range of exquisite on-site restaurants. Select our hotel to set the stage for your next meeting or social occasion; we boast tasteful beachfront venues and terrific planning and catering. Elevate your visit to Puerto Rico at the San Juan Marriott Resort & Stellaris Casino.

For a memorable oceanfront retreat, book your visit to La Concha Renaissance San Juan Resort. We offer all you need for an exceptional stay, with distinctive, tasteful architectural touches, elegant resort rooms and suites, an impressive assortment of luxury amenities and an awe-inspiring location, steps away from the sandy shores of San Juan, Puerto Rico's Condado Beach. No matter your reason for visiting Puerto Rico, our first-rate on-site resources will allow to you indulge in true rejuvenation. Unwind in style by our Sereno infinity pool, maintain your workout routine at our resort's fully stocked fitness center or sample mouthwatering seafood, inventive tapas and much more at our selection of exquisite restaurants. In addition, our resort can help you elevate your meeting or social occasion here in San Juan; choose from a variety of one-of-a-kind venues, which combine for over 30,000 square feet of contemporary event space. Beachfront luxury knows no bounds at La Concha Renaissance San Juan Resort.

Location

9.3

Wellness Area

8.6

Service

8.5

Cleanliness

8.3

WiFi

7.4

Overall 8.8 Excellent

Based on 2,159 reviews

All Reviews

All Reviews

Couples

Families

Solo

Business

Location

9.3

Wellness Area

8.6

Service

8.5

Cleanliness

8.3

WiFi

7.4

Location

9.7

Cleanliness

8.4

Service

8.2

Breakfast

7.3

Room

6.8

Location

9.4

Service

8.2

Breakfast

6.9

Room

6.6

Value for money

4.3

Location

9.4

Beach

9.3

Pool

8.6

Service

8.5

Room

6.8

Location

9.4

Room

6.7

Excellent10.0

Pros: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.

Okay4.8

Pros: The beach and pool facilities are great

Excellent8.2

Pros: Beautiful hotel with open lobby and modern clean feeling.

Excellent9.1

Pros: Loved the suite with full kitchen. Would do this again!

Excellent9.7

Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.

Excellent9.7

Pros: All

Good7.7

Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean.
Most staff were so friendly and helpful.
Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Excellent10.0

Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

Excellent9.1

Pros: Well maintained despite not being a new resort;
Modern, comfortable and clean rooms;
Large staff and very friendly and accommodating;
Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there.
If you like resorts and don't mind the crowds you will enjoy this hotel.

Excellent9.4

Pros: location and beach were great.

Excellent10.0

Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.

Excellent10.0

Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!

Pros: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.

Cons: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.

4.8 Okay

Pros: The beach and pool facilities are great

Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.

8.2 Excellent

Pros: Beautiful hotel with open lobby and modern clean feeling.

Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.

9.1 Excellent

Pros: Loved the suite with full kitchen. Would do this again!

Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.

9.7 Excellent

Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.

Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey

9.7 Excellent

Pros: All

Cons:

7.7 Good

Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean.
Most staff were so friendly and helpful.
Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Cons: Mixed drinks were weak and pricey.
Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open.
Hallways were a little dingy.

10.0 Excellent

Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.

9.1 Excellent

Pros: Well maintained despite not being a new resort;
Modern, comfortable and clean rooms;
Large staff and very friendly and accommodating;
Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there.
If you like resorts and don't mind the crowds you will enjoy this hotel.

Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.

9.4 Excellent

Pros: location and beach were great.

Cons:

10.0 Excellent

Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.

Cons: Nothing to complain about

10.0 Excellent

Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!

Cons:

For a memorable oceanfront retreat, book your visit to La Concha Renaissance San Juan Resort. We offer all you need for an exceptional stay, with distinctive, tasteful architectural touches, elegant resort rooms and suites, an impressive assortment of luxury amenities and an awe-inspiring location, steps away from the sandy shores of San Juan, Puerto Rico's Condado Beach. No matter your reason for visiting Puerto Rico, our first-rate on-site resources will allow to you indulge in true rejuvenation. Unwind in style by our Sereno infinity pool, maintain your workout routine at our resort's fully stocked fitness center or sample mouthwatering seafood, inventive tapas and much more at our selection of exquisite restaurants. In addition, our resort can help you elevate your meeting or social occasion here in San Juan; choose from a variety of one-of-a-kind venues, which combine for over 30,000 square feet of contemporary event space. Beachfront luxury knows no bounds at La Concha Renaissance San Juan Resort.

Daily Resort Charge will be added to the room rate and includes: 2 hr reception M-SatPool-beach toys, towels, cooler available/Nearby casino match bet coupon/Poolside activities select days and times/Remote wireless printing. This charge is in addition to the rate quoted and not govt imposed. The Hampton Inn & Suites San Juan hotel is located in the center of the trendy Isla Verde tourist district of San Juan, Puerto Rico where the beaches and night life are only minutes away. Our hotel is adjacent to night life, casinos and shopping, and over 25 restaurants within walking distance that range from casual to fine dining. Corporate travelers will enjoy our great location near the airport and easy access to Hato Rey, Santurce and Carolina business districts. Our San Juan Hampton Inn & Suites features 200 amenity filled hotel rooms that include coffeemaker, hair dryer, iron and ironing board, premium cable TV and high-speed internet access. Guests can request one of our 52, two room suites with refrigerator and microwave as well as connecting rooms and cribs. Our San Juan hotel consists of two towers connected by a lobby with a glass wall overlooking a tropical garden and swimming pool with swim-up bar and whirlpool. The hotel offers complimentary wireless internet access in the pool and lobby areas. Sure to please the busy executive or Puerto Rico leisure traveler, San Juan Hampton Inn & Suites hotel guests will enjoy complimentary On the House hot breakfast buffet served daily as well as our fitness center and business center. For a nominal charge, guests can utilize laundry/valet services, a concierge/travel desk, a guest laundry facility, meeting and banquet rooms and audio/visual equipment.

WiFi

10.0

Service

9.3

Breakfast

9.1

Bar and Beverages

9.1

Location

9.0

Overall 8.8 Excellent

Based on 1,050 reviews

All Reviews

All Reviews

Couples

Families

Business

Solo

WiFi

10.0

Service

9.3

Breakfast

9.1

Bar and Beverages

9.1

Location

9.0

Service

9.4

Bar and Beverages

9.3

Breakfast

9.0

Location

8.7

Food

8.5

Service

9.5

Bar and Beverages

9.1

Location

9.0

Breakfast

8.9

Value for money

8.7

Service

9.4

Room

7.3

Excellent10.0

Pros: Everything

Excellent10.0

Pros: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar

Excellent9.4

Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

Good6.0

Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa

Excellent10.0

Pros: From staff to wake up call eveything was on point

Excellent8.0

Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street,
It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).

Good7.7

Pros: Nice.we would recommend it to anyone for a short stay..

Excellent9.7

Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.

Pros: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar

Cons:

9.4 Excellent

Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

Cons:

6.0 Good

Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa

Cons: I dont report it why all is excelent

10.0 Excellent

Pros: From staff to wake up call eveything was on point

Cons: N/A

8.0 Excellent

Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street,
It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).

Cons: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"

7.7 Good

Pros: Nice.we would recommend it to anyone for a short stay..

Cons:

9.7 Excellent

Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.

Cons: Nothing

Daily Resort Charge will be added to the room rate and includes: 2 hr reception M-SatPool-beach toys, towels, cooler available/Nearby casino match bet coupon/Poolside activities select days and times/Remote wireless printing. This charge is in addition to the rate quoted and not govt imposed. The Hampton Inn & Suites San Juan hotel is located in the center of the trendy Isla Verde tourist district of San Juan, Puerto Rico where the beaches and night life are only minutes away. Our hotel is adjacent to night life, casinos and shopping, and over 25 restaurants within walking distance that range from casual to fine dining. Corporate travelers will enjoy our great location near the airport and easy access to Hato Rey, Santurce and Carolina business districts. Our San Juan Hampton Inn & Suites features 200 amenity filled hotel rooms that include coffeemaker, hair dryer, iron and ironing board, premium cable TV and high-speed internet access. Guests can request one of our 52, two room suites with refrigerator and microwave as well as connecting rooms and cribs. Our San Juan hotel consists of two towers connected by a lobby with a glass wall overlooking a tropical garden and swimming pool with swim-up bar and whirlpool. The hotel offers complimentary wireless internet access in the pool and lobby areas. Sure to please the busy executive or Puerto Rico leisure traveler, San Juan Hampton Inn & Suites hotel guests will enjoy complimentary On the House hot breakfast buffet served daily as well as our fitness center and business center. For a nominal charge, guests can utilize laundry/valet services, a concierge/travel desk, a guest laundry facility, meeting and banquet rooms and audio/visual equipment.

Just 4.2 mi (6.8 km) from the airport, Coqui del Mar Guest House puts you within a 15-minute drive of Jose Miguel Agrelot Coliseum and Puerto Rico Convention Center. The spa tub makes for a relaxing end to the day, and freebies like WiFi, self parking, and wired Internet are added perks. Apartments feature conveniences like kitchens, along with iPod docks and flat-screen TVs.

Vibe

10.0

Food

10.0

Beach

9.8

Location

9.7

Amenities

9.4

Overall 8.9 Excellent

Based on 96 reviews

All Reviews

All Reviews

Couples

Families

Vibe

10.0

Food

10.0

Beach

9.8

Location

9.7

Amenities

9.4

Location

9.5

Amenities

9.2

Service

8.8

Room

7.5

Comfort

6.2

Location

9.7

Beach

9.5

Excellent8.0

Pros: It locates at the quiet neighborhood and is very close to the local beach which is very convenient. The host is super nice and does everything to accommodate you while staying there. Use their taxi service since its safe and reasonable.

Pros: It locates at the quiet neighborhood and is very close to the local beach which is very convenient. The host is super nice and does everything to accommodate you while staying there. Use their taxi service since its safe and reasonable.

Cons:

Just 4.2 mi (6.8 km) from the airport, Coqui del Mar Guest House puts you within a 15-minute drive of Jose Miguel Agrelot Coliseum and Puerto Rico Convention Center. The spa tub makes for a relaxing end to the day, and freebies like WiFi, self parking, and wired Internet are added perks. Apartments feature conveniences like kitchens, along with iPod docks and flat-screen TVs.

Just 4.6 mi (7.5 km) from the airport, Numero 1 Guest House puts you within a 15-minute drive of Jose Miguel Agrelot Coliseum and Puerto Rico Convention Center. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pamela's Caribean Cuisine, which serves Caribbean cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a terrace are other highlights, and rooms offer refrigerators and room service.

Beach

9.7

Cleanliness

9.6

Service

9.5

Location

9.1

Room

5.9

Overall 8.7 Excellent

Based on 222 reviews

All Reviews

All Reviews

Couples

Beach

9.7

Cleanliness

9.6

Service

9.5

Location

9.1

Room

5.9

Service

9.6

Cleanliness

9.5

Beach

9.5

Location

9.0

Food

7.7

Excellent10.0

Pros: Location to the airport and the beach.

Excellent9.0

Pros: Staff was great

Excellent8.0

Pros: It was right on the beach. Views were incredible. Staff were accommodating. Handicapped parking easily accessible, hotel staff bought a shower stool to accommodate my husband (handicapped room not available at the time). Restaurant on beach!

The beach house located right on the beach. Each morning I got up and played in the ocean. No need to get in my car and drive miles to a beach. Hotel staff pulled lounge chairs and umbrellas out to where we wanted to relax each day. Staff was very helpful with directions which ended up better than what GPS provided.

Pros: Location to the airport and the beach.

Cons: no

9.0 Excellent

Private Ocean front property

Pros: Staff was great

Cons: Lack of. Parking

8.0 Excellent

Hotel only has 12 rooms, only 1 is handicapped accessible. Restaurant is highly rated and right on the beach. Very small pool. Exceptionally nice choice for those wanting to get away from the large resorts and crowded beaches. Although only 10 min. from downtown SJ, very expensive taxi ride. Use buses or have rental car.

Pros: It was right on the beach. Views were incredible. Staff were accommodating. Handicapped parking easily accessible, hotel staff bought a shower stool to accommodate my husband (handicapped room not available at the time). Restaurant on beach!

Cons: No. The thing that was a concern was that a handicapped room was not available, but the staff indicated they could provide a shower chair and made that available. Very private, not-crowded beach.

Just 4.6 mi (7.5 km) from the airport, Numero 1 Guest House puts you within a 15-minute drive of Jose Miguel Agrelot Coliseum and Puerto Rico Convention Center. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pamela's Caribean Cuisine, which serves Caribbean cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a terrace are other highlights, and rooms offer refrigerators and room service.

Located in San Juan Antiguo, this hotel is steps from La Fortaleza - Palacio de Santa Catalina, Chapel of Christ the Savior, and Puerta de San Juan. San Juan Cathedral and Castillo San Felipe del Morro are also within 15 minutes.
All 9 rooms feature kitchenettes with refrigerators and microwaves, plus free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include balconies, premium bedding, and coffee makers.

Location

9.5

Comfort

8.9

Cleanliness

8.3

Service

8.2

Value for money

8.0

Overall 8.7 Excellent

Based on 151 reviews

All Reviews

All Reviews

Couples

Location

9.5

Comfort

8.9

Cleanliness

8.3

Service

8.2

Value for money

8.0

Location

9.4

Comfort

9.1

Service

8.1

Vibe

8.0

Room

7.6

Excellent9.4

Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.

Excellent8.8

Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.

Pros: It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.

Cons: There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.

8.8 Excellent

Pros: The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.

Cons: Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.

Located in San Juan Antiguo, this hotel is steps from La Fortaleza - Palacio de Santa Catalina, Chapel of Christ the Savior, and Puerta de San Juan. San Juan Cathedral and Castillo San Felipe del Morro are also within 15 minutes.
All 9 rooms feature kitchenettes with refrigerators and microwaves, plus free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include balconies, premium bedding, and coffee makers.

Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, a terrace lobby bar, world-class casino, full-service spa, 4th floor outdoor infinity pool, and we are a short drive from the beach. In our 503 stylish rooms, including 22 superbly appointed suites, state-of-the-art amenities will help you rest easily: 40" flat-panel televisions, Wi-Fi access, a spacious and well-lit desk, and the Sheraton Signature Sleep Experience for great comfort.

Bar and Beverages

8.9

Service

8.9

Location

7.2

Room

7.1

Cleanliness

7.1

Overall 8.6 Excellent

Based on 1,459 reviews

All Reviews

All Reviews

Couples

Families

Solo

Business

Bar and Beverages

8.9

Service

8.9

Location

7.2

Room

7.1

Cleanliness

7.1

Service

9.0

Comfort

6.8

Room

6.7

Location

6.5

Cleanliness

6.2

Service

8.8

Vibe

8.4

Pool

7.7

Location

7.3

Room

6.9

Service

8.4

Pool

7.5

Location

7.3

Amenities

7.1

Room

6.9

Service

8.7

Location

7.4

Excellent8.0

Pros: It was close to convention center.

Okay5.7

Good7.6

Pros: The rooms are clean, facility well kept, and staff friendly

Good7.7

Pros: Hotel is clean and friendly staff

Excellent10.0

Pros: the infinity pool and the service as well as the area

Excellent10.0

Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.

Good7.7

Pros: Love the casino love the Metropole restaurant love the pool

Excellent10.0

Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Good7.7

Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.

Good7.6

Pros: The view the infinitity pool and the casino

Excellent8.0

Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!

Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.

5.7 Okay

Pros:

Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.

7.6 Good

Pros: The rooms are clean, facility well kept, and staff friendly

Cons: The bed was not as comfortable as we expected

7.7 Good

Pros: Hotel is clean and friendly staff

Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.

10.0 Excellent

Pros: the infinity pool and the service as well as the area

Cons: no minibar

10.0 Excellent

Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.

Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).

7.7 Good

Pros: Love the casino love the Metropole restaurant love the pool

Cons: I don't like it there is not a beach in the hotel

10.0 Excellent

Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

7.7 Good

Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.

Cons: The rooms didn't have vents and the food and drinks are expensive.

7.6 Good

Pros: The view the infinitity pool and the casino

Cons: The staff at nice and also they don't change your sheets everyday unless it's requested

8.0 Excellent

Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!

Cons:

6.8 Good

Pros: Good location and hotel looks great

Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.

Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, a terrace lobby bar, world-class casino, full-service spa, 4th floor outdoor infinity pool, and we are a short drive from the beach. In our 503 stylish rooms, including 22 superbly appointed suites, state-of-the-art amenities will help you rest easily: 40" flat-panel televisions, Wi-Fi access, a spacious and well-lit desk, and the Sheraton Signature Sleep Experience for great comfort.

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. A multi-million dollar renovation transformed the property by creating a new room accommodation with modern amenities and stylish furnishings, new pool, and fitness center. We also have various parking options ranging from an adjacent lot, to nearby facilities within a block from us. Try our brand new and vibrant Puerto Rican & Cuban Cuisine Restaurant, Ropa Vieja. If you're looking for hotels in Condado within steps of the beach, shops and dining hot spots, stay with us. We offer great packages and rates that include complimentary high-speed wireless internet and breakfast and 100% Puerto Rican coffee available 24-hours. The Best Western Condado Palm Inn & Suites offers 33 one bedroom suites, fully equipped with all the amenities to make your extended business trip or vacation the most comfortable. Featuring a spacious living room space, refrigerator, microwave, kitchen countertops, separate bedroom area, and your private balcony, these suites are the perfect mix of style and comfort. We designed new meeting facilities, and complimentary services that include a business center and high-speed wireless internet access throughout the entire hotel.

Location

9.2

Bar and Beverages

9.1

Service

8.7

WiFi

8.4

Breakfast

6.5

Overall 8.4 Excellent

Based on 2,838 reviews

All Reviews

All Reviews

Couples

Families

Solo

Business

Location

9.2

Bar and Beverages

9.1

Service

8.7

WiFi

8.4

Breakfast

6.5

Location

9.0

WiFi

8.7

Service

8.4

Breakfast

6.1

Room

5.8

Location

9.3

Service

8.5

WiFi

8.2

Breakfast

6.6

Room

5.5

Location

9.3

Service

8.6

Breakfast

6.2

Room

5.5

Location

9.3

Service

8.8

Room

5.8

Excellent10.0

Pros: GREAT value in an AWESOME location with great views!

Excellent8.5

Pros: Overall service.

Excellent10.0

Pros: Good service

Mediocre3.4

Pros: Pros:
Lobby: very clean, with friendly staff at front desk. Nice aquarium. Free water and coffee. Plenty of room to sit and lounge with descent music and accessible large screen televisions.
Location: across the street from walgreens. On the corner of Ashford Avenue. Most places within walking distance.

Excellent8.0

Pros: Good breakfast included, friendly staff, and convenient parking lot next to hotel for $17/day.
Only negative was that the location was loud and noisy at night (due to busy popular location) and we were woken up while sleeping.

Excellent10.0

Pros: The bathrooms were amazing! Balcony, the buffet style breakfast in the morning was amazing!

Pros: Pros:
Lobby: very clean, with friendly staff at front desk. Nice aquarium. Free water and coffee. Plenty of room to sit and lounge with descent music and accessible large screen televisions.
Location: across the street from walgreens. On the corner of Ashford Avenue. Most places within walking distance.

Cons: Cons:
Wrong room: we reserved a king bed but instead we were given two Queens without being told. We found when we walked into the room that it was the wrong room. The front desk eventually corrected the mistake
Poor vector control: there were ants and roaches in the room. ants on the carpet and night stand. Woken up to a dead roach on the floor near the door
Poor AC: the window AC wasn't able to make the room cooler than 73 degrees Fahrenheit despite the setting being at a lower number
Dirty towels: the white towels had stains on them and would leave lint on the skin after drying off
Bedding: stiff bed. Their was no underlying bed liner
Parking : an open lot behind the hotel with no visible security presence.

8.0 Excellent

Pros: Good breakfast included, friendly staff, and convenient parking lot next to hotel for $17/day.
Only negative was that the location was loud and noisy at night (due to busy popular location) and we were woken up while sleeping.

Cons:

10.0 Excellent

Pros: The bathrooms were amazing! Balcony, the buffet style breakfast in the morning was amazing!

Pros: The distance to the beach, the location in terms of dining/night life

Cons: Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. A multi-million dollar renovation transformed the property by creating a new room accommodation with modern amenities and stylish furnishings, new pool, and fitness center. We also have various parking options ranging from an adjacent lot, to nearby facilities within a block from us. Try our brand new and vibrant Puerto Rican & Cuban Cuisine Restaurant, Ropa Vieja. If you're looking for hotels in Condado within steps of the beach, shops and dining hot spots, stay with us. We offer great packages and rates that include complimentary high-speed wireless internet and breakfast and 100% Puerto Rican coffee available 24-hours. The Best Western Condado Palm Inn & Suites offers 33 one bedroom suites, fully equipped with all the amenities to make your extended business trip or vacation the most comfortable. Featuring a spacious living room space, refrigerator, microwave, kitchen countertops, separate bedroom area, and your private balcony, these suites are the perfect mix of style and comfort. We designed new meeting facilities, and complimentary services that include a business center and high-speed wireless internet access throughout the entire hotel.

Located in Miramar, guests can enjoy top city attractions such as the Pan-American Pier, Old San Juan, San Cristobal Fort, and the Port of San Juan. CIQALA Luxury Suites is also within walking distance to the Puerto Rico Convention Center.

Pros: The taXi was only $15 to old San Juan. The rooms were exceptional and comfortable. The staff is most helpful and coutious. Better than a franchise room.

Excellent10.0

Pros: The people were great, I loved how we were treated. The service was very good.

Good7.1

Pros: I like the presidential suite it was very comfortable and felt like home.

Excellent10.0

Pros: Loved our stay!! Spent the day relaxing on their rooftop pool with pina coladas in hand! Great views of San Juan! Our rooms were perfect and had everything we needed! Would definitely stay here again for an even longer stay next time! The staff was extremely helpful and very accomidating!

Cons: Roof-top (9th floor) pool under construction, but when complete looks to be very nice

10.0 Excellent

Pros: The taXi was only $15 to old San Juan. The rooms were exceptional and comfortable. The staff is most helpful and coutious. Better than a franchise room.

Cons: N/a

10.0 Excellent

Pros: The people were great, I loved how we were treated. The service was very good.

Cons:

7.1 Good

Pros: I like the presidential suite it was very comfortable and felt like home.

Cons: I did not like the location, very shady area. I would not go on foot in this area, definitly take a car. The breakfast service was slow, but the meal was good. They did not have a lot of choices on the menu.

10.0 Excellent

Pros: Loved our stay!! Spent the day relaxing on their rooftop pool with pina coladas in hand! Great views of San Juan! Our rooms were perfect and had everything we needed! Would definitely stay here again for an even longer stay next time! The staff was extremely helpful and very accomidating!

Cons:

Located in Miramar, guests can enjoy top city attractions such as the Pan-American Pier, Old San Juan, San Cristobal Fort, and the Port of San Juan. CIQALA Luxury Suites is also within walking distance to the Puerto Rico Convention Center.

Overlooking palm-fringed Isla Verde beach and the azure Atlantic the InterContinental® San Juan hotel is moments from the resort's renowned bars and nightlife. Sip a cocktail in the stylish Q-Bar savor flawless service and exquisite cuisine in Trattoria Italiana or dine on delightful Asian fusion dishes in SAK-I restaurant. You can relax with a massage in Akua Spa or drift past rock waterfalls in our lagoon pool. Elegant ballrooms and lush gardens welcome exceptional events.

Beach

9.7

Pool

9.4

Wellness Area

9.2

Location

9.2

Service

8.4

Overall 8.3 Excellent

Based on 1,671 reviews

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Couples

Families

Solo

Business

Beach

9.7

Pool

9.4

Wellness Area

9.2

Location

9.2

Service

8.4

Beach

9.6

Pool

9.5

Location

9.1

Wellness Area

9.0

Service

8.5

Beach

9.7

Pool

9.5

Location

9.4

Wellness Area

9.3

Service

8.2

Location

9.3

Service

8.3

Room

5.3

Value for money

3.9

Location

9.3

Service

8.4

Good6.2

Pros: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable.
Great housekeeping staff, very friendly and helpful

Excellent10.0

Pros: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!

Excellent10.0

Pros: What's not there to like?

Excellent9.7

Pros: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.

Pros: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable.
Great housekeeping staff, very friendly and helpful

Cons: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten.
No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort.
Tiny bathrooms
No easy access to clothes dryer, c'mon you are on the beach.

10.0 Excellent

Pros: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!

Cons:

10.0 Excellent

Pros: What's not there to like?

Cons: There's nothing there not to like!

9.7 Excellent

Pros: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.

Cons: It's not inexpensive, but still a good value.

8.2 Excellent

Pros: The staff, the view

Cons: Sliding door to balcony was hard to open and close.

6.3 Good

Pros: location to beach and pool

Cons: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.

6.2 Good

Pros: The staff was friendly

Cons: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.

2.5 Mediocre

Pros: Nothing

Cons: I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.

3.3 Mediocre

Pros: Liked the pool and beach.

Cons: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).

Overlooking palm-fringed Isla Verde beach and the azure Atlantic the InterContinental® San Juan hotel is moments from the resort's renowned bars and nightlife. Sip a cocktail in the stylish Q-Bar savor flawless service and exquisite cuisine in Trattoria Italiana or dine on delightful Asian fusion dishes in SAK-I restaurant. You can relax with a massage in Akua Spa or drift past rock waterfalls in our lagoon pool. Elegant ballrooms and lush gardens welcome exceptional events.

Best San Juan Hotels near Cruise Line Terminal

CasaBlanca Hotel features a rooftop terrace and puts you within a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral. For a bite to eat, guests can check out Cafe Americain, which serves local cuisine and is open for breakfast, lunch, and dinner. Rooms at this Mediterranean hotel offer up nice touches like comfy beds and designer toiletries, along with flat-screen TVs and room service.

Service

9.7

Location

9.5

Vibe

8.7

WiFi

7.1

Room

5.2

Overall 8.9 Excellent

Based on 810 reviews

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Couples

Families

Solo

Service

9.7

Location

9.5

Vibe

8.7

WiFi

7.1

Room

5.2

Service

9.8

Location

9.6

Vibe

8.5

Room

5.1

Bar and Beverages

4.5

Service

9.7

Location

9.4

Vibe

9.0

Room

5.2

Service

9.7

Location

9.1

Vibe

8.9

Amenities

6.3

Room

5.0

Good7.4

Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.

Excellent10.0

Pros: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.

Excellent8.8

Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.

Excellent10.0

Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan

Excellent10.0

Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.

Excellent9.4

Pros: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.

Excellent9.7

Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.

Excellent9.7

Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.

Excellent10.0

Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!

Excellent9.7

Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.

Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.

Cons: The room was incredibly small.
I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

10.0 Excellent

Pros: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.

Cons: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.

8.8 Excellent

Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.

Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.

10.0 Excellent

Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan

Cons:

10.0 Excellent

Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.

Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

9.4 Excellent

Pros: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.

Cons: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.

9.7 Excellent

Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.

Cons:

9.7 Excellent

Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.

Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.

10.0 Excellent

Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!

Cons:

9.7 Excellent

Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.

Cons: The bed was pretty hard.
I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.

CasaBlanca Hotel features a rooftop terrace and puts you within a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral. For a bite to eat, guests can check out Cafe Americain, which serves local cuisine and is open for breakfast, lunch, and dinner. Rooms at this Mediterranean hotel offer up nice touches like comfy beds and designer toiletries, along with flat-screen TVs and room service.

El Cervantes Hotel puts you in a great location, within just a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and Castillo de San Cristobal. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, San Juan Cathedral and San Juan Gate are within a 15-minute walk.

Service

9.4

Location

9.4

Room

5.5

Comfort

5.3

Breakfast

4.6

Overall 8.5 Excellent

Based on 954 reviews

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Couples

Families

Solo

Service

9.4

Location

9.4

Room

5.5

Comfort

5.3

Breakfast

4.6

Service

9.7

Location

9.2

Room

5.3

Comfort

4.7

Breakfast

4.7

Location

9.3

Service

9.2

Room

5.3

Comfort

5.2

Breakfast

4.8

Location

9.5

Service

9.5

Vibe

6.3

Room

5.6

Breakfast

4.3

Excellent8.0

Pros: staff & location

Excellent9.1

Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.

Excellent9.7

Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.

Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.

Cons:

9.7 Excellent

Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.

Cons:

El Cervantes Hotel puts you in a great location, within just a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and Castillo de San Cristobal. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, San Juan Cathedral and San Juan Gate are within a 15-minute walk.

Located in Calle Fortaleza, this apartment is within a 10-minute walk of Museo del Mar, La Fortaleza - Palacio de Santa Catalina, and San Juan Cathedral. San Juan Gate and Castillo de San Cristobal are also within 10 minutes.

Location

9.6

Cleanliness

9.5

Service

8.8

Food

8.6

Vibe

8.3

Overall 8.5 Excellent

Based on 337 reviews

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Couples

Families

Location

9.6

Cleanliness

9.5

Service

8.8

Food

8.6

Vibe

8.3

Cleanliness

9.7

Location

9.6

Service

8.8

Vibe

8.0

Breakfast

7.5

Location

9.4

Cleanliness

9.3

Service

9.0

Vibe

8.4

Room

5.8

Excellent10.0

Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++

Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++

Cons:

Located in Calle Fortaleza, this apartment is within a 10-minute walk of Museo del Mar, La Fortaleza - Palacio de Santa Catalina, and San Juan Cathedral. San Juan Gate and Castillo de San Cristobal are also within 10 minutes.

The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

Location

9.2

Service

8.3

Comfort

7.1

Beach

6.9

Wellness Area

6.2

Overall 8.4 Excellent

Based on 2,376 reviews

All Reviews

All Reviews

Couples

Families

Solo

Location

9.2

Service

8.3

Comfort

7.1

Beach

6.9

Wellness Area

6.2

Location

9.0

Service

7.9

Comfort

7.2

Beach

7.2

Breakfast

6.6

Location

9.2

Service

8.5

Comfort

6.8

Breakfast

6.1

Room

6.1

Location

9.2

Service

8.1

Comfort

7.5

Room

6.2

Pool

5.3

Excellent10.0

Pros: The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.

Good6.0

Pros: Great place to stay at since it if very close to the cruise port.

Mediocre2.0

Excellent10.0

Pros: Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.

Good6.5

Okay4.5

Pros: Nice view to the bay, pretty roof swimming pool and good gym

Excellent9.1

Pros: Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.

Excellent8.2

Pros: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.

Good6.5

Pros: The location was great for walking they old San Juan and to get on cruise ship.

Excellent10.0

Pros: Very comfortable bed and size of the room.

Good7.4

Pros: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!!
Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do.
Otherwise, great location, comfy beds, quiet hallways at night.

Pros: The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.

Cons:

6.0 Good

Pros: Great place to stay at since it if very close to the cruise port.

Cons: Wish they had a shuttle to pick up at the airport. Also pool was too small.
Need different tile for the pool area because that tile is very slippery.

2.0 Mediocre

Pros:

Cons: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.

10.0 Excellent

Pros: Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.

Cons: No view from our room, but that wasn't a big deal.

6.5 Good

Pros:

Cons: Expensive and noisy. Nice location

4.5 Okay

Pros: Nice view to the bay, pretty roof swimming pool and good gym

Cons: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

9.1 Excellent

Pros: Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.

Cons: None

8.2 Excellent

Pros: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.

Cons: It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.

6.5 Good

Pros: The location was great for walking they old San Juan and to get on cruise ship.

Cons: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.

10.0 Excellent

Pros: Very comfortable bed and size of the room.

Cons: Some hallway noise.

7.4 Good

Pros: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!!
Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do.
Otherwise, great location, comfy beds, quiet hallways at night.

Cons:

10.0 Excellent

Pros: Great hotel. People very helpful to make it the best stay ever

Cons: Luv everything

The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.

Good7.0

Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel

Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.

Cons: Nothing

7.0 Good

Pros: great location
if you just stay here for travel and you want save money, I think that you can choice this Hotel

S.J. Suites Hotel puts you in a great location, within just a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral. Free WiFi is an added perk, and guests looking to stay active can check out the nearby kayaking and scuba diving. Nice touches like pillowtop beds with Egyptian cotton sheets and down comforters are offered up in all rooms.

Cons: The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.

S.J. Suites Hotel puts you in a great location, within just a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral. Free WiFi is an added perk, and guests looking to stay active can check out the nearby kayaking and scuba diving. Nice touches like pillowtop beds with Egyptian cotton sheets and down comforters are offered up in all rooms.