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No sound in game play!

Well there is no sound when i play a match. There is sound when friends log on, the gates opening from log in, music, the load dong sound when match was found. BUT there when the match loads there is no sound and i dont hear music, voices, or abilities being used. Help me fix this it annoying when some abilities u have to hear to know wats coming to you. someone told me before to post my dxdiag if i wanted sound to be fixed. 33082

The first thing I would suggest is making sure that things are not muted or tuned down in the audio options menu. Press esc in game to bring up the options menu and click on sound. In there, make sure none of the sliders are pulled all the way down and that none of the categories are muted. Also, make sure that 'Disable all sounds' is not checked. Be sure to hit 'OK' to apply the settings; if you just hit esc they will not apply.

Also, make sure any headphones/speakers are plugged in before the game launches. Since we don't yet have an output select, things that are plugged in after game launch will not always work.

If you try all this and it does not fix the problem, please let us know and we'll have some questions to help troubleshoot the problem further.