Follow Up: “Send a thank you card to each new season ticket holder within one week of a sale and welcome them to your team. If you really want to impress each of your new season ticket holders, have your owner, athletic director or coach send a hand-written note!” – Ron Goch

Stay Focused: “You have to block everything out and be extremely focused and be relaxed and mellow too.” – Jennifer Capriati

Learn Something New: “An open mind is the beginning of self-discovery and growth. We can’t learn anything new until we can admit that we don’t already know everything.” – Erwin G. Hall

Follow Up: “If you don’t make the sale, make a firm appointment to return. If you don’t make the next appointment when you’re face-to-face, it may be a long, hard road to the next one. Make some form of sale each time you call.” – Jeffrey Gitomer

Learn Something New: “Unless you try to do something beyond what you have already mastered, you will never grow.” – Ronald E. Osborn

Follow Up: “Establish long-term relationships. Be sincere and treat others the way you want to be treated. If you get to know your customer and concentrate on his best interest, you’ll earn much more than a commission.” – Jeffrey Gitomer