Most Helpful Customer Reviews

Purchased this Bionaire Steam Mop last month. It's a basic model that completely does basic steaming and cleaning. Good for removing light stains and light cleaning to kitchen, tile floors. Easy to use, but it is not one of the most durable mops. The handle is not as secure as other models. Should be handled with care. Worth buying for light cleaning of bathroom floors and kitchen area.

Bought two for Christmas gifts. One handle broke 1st 6 months, they replaced the handle. Second handle broke in December, wouldn't replace because it was purchased in November. Regular $89, paid $49. Probably didn't use dozen times, Piece of junk

I was so excited when I found this product on sale at Macy's today. Got it home, read the directions booklet word for word. Got it all assembled and...the ergonomic hand grip cracks and breaks off on the very first push across the tile floor. What???!!?? (After reading a bunch of other online reviews, the same thing happened to many other users as well.) Determined to get a clean floor with steam, I pushed and dragged that thing by the telescoping handle, gripped with both hands, all over my tile, laminate and carpet. It does not work on carpet. It worked somewhat on the tile and laminate, and I've got a sore back and shoulders for my efforts. It was not easy at all to push and pull on the tile and laminate, sort of choppy and strenuous. It glides easily over the carpet with the carpet glider, but the pad doesn't reach the floor to pick up any dirt! I'm taking it back first thing tomorrow. Save yourself some misery and do not buy the Bionaire Steam Mop!

Bought this at Zellers, it stopped working after 3 months or so. Exchanged it (reluctantly). Worked a while and now the handle has broken off. Wish I could find the # to the manufacturer. Maybe they would do something about it~

When I bought this product, I was excited to try it on my wood floors. I had previously been using a swifer mop and wasn't satisfied. The handle cracked after the 2nd use, but figured "worse things could happen" and lived with it. By the 3rd or 4th time it seemed to work fine on my floors. But the next time, literally after sticking it in the closet and bringing it out for my next cleaning, it just wet the rag with no steam. I tried it again (about 2 weeks later) and there is absolutely no water or steam coming out at all. It just continued to make a clicking sound like the steam was TRYING to come out. I'm looking into buying a new brand of steam mop, I'm never going back to this company. Save your money and maybe spend a little more on a "well known" company like Dirt Devil.