The Adaptability of Hosted PBX: Deriving Added Value

Large and small organizations are increasingly adopting cloud communications or telephony. They are finding enhanced productivity and cost reductions related to lower capital costs and operational expenses. Even more value, however, can be derived from specific aspects of hosted PBX, as cloud communications service providers can provide the flexibility, scalability, and reliability that are needed to support changing business requirements within dynamic and growth-oriented environments.

Facilitation of M&A integration. Use of a single phone system across different physical locations enables newly merged or acquired entities to communicate as one and ensures consistency from all entities.

Brand enhancement and protection. A single point of access from anywhere at any time for employees and customers allows for consistent messaging and branding, and also centralizes customer relationships with the organization.

Attraction of a high-calibre workforce and independent professionals/contractors. Location becomes irrelevant and the talent pool extends beyond local boundaries.

Reduced costs and increased productivity associated with use of a mobile workforce.

Reduced risks and costs and improved governance and security associated with usage of multiple devices and individual employee preferences for them.

Streamlined, cost-effective and web-facilitated management, support, administration, and maintenance of the PBX system.

Enhanced reliability and dependability. Deliver on business continuity through 'always-on' services at remote locations and be able to circumvent areas that have been negatively impacted by weather, disaster or other adverse conditions, as and when required.

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