With the rapid rise of the gig economy, it doesn’t surprise me to see that the second and third largest groups of participants in the survey fall into the solopreneur and consultant categories.

(Although I think these numbers could even be higher if they were consolidated, since so many in the PR industry today identify within both categories depending on who they’re talking to and within what context.)

Businesses that work with independent PR consultants, or a virtual “agency” that brings together a network of independent consultants, recognize that they can benefit from the experience that the consultants have gained through many years of working either in-house or at an agency, but at a much lower cost than a traditional PR firm.

For PR consultants, going the solo route means flexible work hours and income that can scale up or down. While they no longer have the security of a monthly salary, the benefits far outweigh the risks. I took the solo leap almost 16 years ago and have built a virtual team over the years that is now comprised of 14 independent consultants. I have not looked back on that decision once (although at the time it was a scary move thanks to a combination of thedot.combust and pregnancy hormones.)

From my point-of-view, I choose specifically to work with independent consultants with at least 10 years of in-house or agency experience. They are self-motivated, and because they don’t need any training, coaching, or hand-holding, they are ready to support clients straight away. They’ve also typically found their footing career-wise, so they love the work they do and don’t focus their efforts on finding new opportunities to earn more money or a higher level title. At the same time our clients benefit from a highly experienced team.

Long-term PR Firm Relationships are the Norm

The good news is that, although many of you are going it alone, you have a great client tenure.

Twenty-six percent of you have had clients between three and five years.

And 24 percent of you keep your clients for one to two years.

Right there in the middle, at two to three years, are 21 percent of you.

The outliers are less than a year and more than five years.

Key Findings

While you tend to keep clients around, the number you have tends to be five or less.

Forty-one percent of you have three to five clients, which is likely how it is that you keep clients as long as you do. You are able to provide personal attention and high-level expertise.

Demonstrate a deep knowledge of your company, products and services, and industry.

Provide objective counsel…even if it’s not what they want to hear.

Work closely with all stakeholders to ensure the PR strategy is helping to support all goals — business, sales, product development, marketing, etc.

Stay on top of new approaches, tools, and information that increases your value as a counselor.

Articulate and deliver on measurable goals.

Budget Tends to Be the Cause for Client Loss

Although client tenure doesn’t seem to be affected by the current global political uncertainty, the most commonly cited reason for clients leaving is budget constraints.

A number of respondents noted there being a “race to the bottom” in client retainers, with many not understanding the value of PR.

This is likely due to a lack of agreed upon metrics in place at the start of PR engagements, or an inability on the agency side to insert measurable outcomes into the work being done.

Key Findings

Forty-nine percent of you said clients leave because of budget constraints.

But 37 percent of you said it was for reasons other than what we have listed.

Other reasons listed include: Change in client leadership, project ended, services taken in-house, priorities change, and PR is not a priority.

Analysis

Of the 37 percent of you who said clients leave for a reason other than what we had listed, a shocking 78 percent said it’s because the project has ended.

Several PR firms reported they take on project work (sometimes at a loss) as a business development tactic, with the intent of pitching a retainer if the work goes well.

That many projects do not turn into ongoing relationships demonstrates that many organizations still view PR as a “nice to have” activity that can be turned off and on in support of a campaign, rather than an integral part of their business growth activities.

Although some agencies view a change in leadership as an inevitable road to being replaced, others have successfully navigated leadership changes with their retainer intact.

Here are my tips to fight to keep the business—and win:

Move quickly, but politely to introduce yourself and your firm in person to the new team and emphasize that your focus and loyalty are to the organization/department, not any specific individual.

Demonstrate that your goal is to provide communications counsel and support that will help the new leadership get the work done that needs to be done in the most cost-effective and intelligent way.

Don’t take anything for granted, and be very, very clear in saying that you understand what was may not continue to be and that you would consider any opportunity to “contribute to the cause” an honor and pleasure.

Seek personal meetings whenever possible and regularly send ideas and “FYI” articles of interest to the new leader to demonstrate you are actively and always looking out for him/her.

Be confident in the depth and breadth of your knowledge of the organization and its environment, but avoid sounding arrogant, presumptuous, or entitled at all costs.

Show you are flexible and are eager to adjust what needs to be adjusted and implement new techniques and ideas.

Ask a lot of questions. And make them smart, insightful questions that demonstrate you think strategically about today and tomorrow.

And finally, be pleasant, respectful, humble, and fun. Be someone who you would want to hang around with and would trust with your reputation.

Only 25 Percent of You Have Business Development Plans

Alright, this is where we need to have a serious talk.

(Mom hat again.)

How many of you lived through the Great Recession?

I did, and I will tell you right now the only reason my business survived is because we did not rely on referrals to fill our pipeline.

Sure, we all benefit from referrals—and that’s fabulous!

But it cannot be our only business development plan.

Because things such as the Great Recession or a war or a terrorist attack or even the flu can take us down for days, weeks, months, or even years.

Key Findings

While word-of-mouth has the benefit of being quick to close, several respondents noted that its spontaneous nature can lead to a “feast or famine” situation.

The primary trends uncovered through responses to the question, “What help or change in circumstances would make a difference in your business development process?” involved having a dedicated business development person.

One way some respondents have found to make that time is by increasing passive income.

Analysis

After the Great Recession nearly put us out of business, I decided we needed to have seven different revenue sources to help us when that happens again.

Expert Insight: Dana Kaye

The revenue is modest, and accounts for less than five percent of my overall total revenue.

I am always looking for new methods and tactics to grow my mailing list, run successful affiliate launches, and increase link clicks. I also love hearing from other members of the community about what’s working for them, what used to work but isn’t anymore, and other trends they’re seeing.