Render Farm Management for Digital Media Pipelines

This privacy policy covers PipelineFX and its website. We are committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service.

ANONYMOUS ACCESS
You can access our Web site home page and browse our site without disclosing your personal data.

COOKIES
We use cookies for the sole purpose of the technical operation of some areas of our website. We do not use cookies to collect personally identifying information. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

PERSONAL DATA COLLECTED
We collect personal data that you volunteer while using our website or conducting a commercial relationship with us. For instance, to sign up for the PipelineFX newsletter and marketing announcements or in corresponding with PipelineFX personnel over email about licensing options and services, you may willingly provide us with your first name, last name, a valid email address, your company's name, and your company's location. This is typically referred to as Contact Information. PipelineFX uses the provided Contact Information to authenticate users and provide access to PipelineFX services. We may also use the provided email addresses in order to communicate with our customers. By registering in the PipelineFX system and creating a PipelineFX ID, you automatically accept receiving email messages from us. PipelineFX may send you email messages with notifications about changes to its services, maintenance updates, or promotional materials. You can unsubscribe from the marketing and promotional materials at any time using the corresponding links in the emails. Even if you unsubscribed, PipelineFX may contact you via provided email for purchase confirmation necessary to complete a transaction that you initiated, technical support for the stability of your product, or any security issues that may affect your installation of the product or your data.

For every sign up form present on this website (http://www.pipelinefx.com) where a user signs up for communication or a PipelineFX service and that sign up can lead to further messaging from PipelineFX, is it expressly stated before each submit button exactly what the user may receive in the future if they sign up. The most common opt in to be expected and what the disclaimer on each form states is that the user, by filling out the form and submitting their information, is agreeing to receive special offers from PipelineFX about Qube, announcements related to the product like releases or newly added features, and technical information regarding the installation and use of Qube!.

When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information"). In addition and depending on the service requested, you may be asked to provide a 'start date' or an 'end date' or a 'delivery date' for the particular service.

OTHER SOURCES
To keep our databases accurate, we may also collect information about you from other sources, such as public records or bodies, or private organisations.

ASK FIRST
We do not collect or use personal data for any other purpose, nor do we share it with third parties, but if we wish to use your personal data for a new purpose, we will ask your permission first.

WEB LOGS
PipelineFX collects and logs common user statistics and website traffic on PipelineFX’s websites. This information includes such parameters as website traffic, date, time and duration of visits, frequency of visits and to which pages and so on. This information is collected anonymously and will not contain any personal or private data. PipelienFX uses such information to maintain and administer services and websites and to improve the quality of delivered services.

TROUBLESHOOTING
PipelineFX may request information and access to your network and data for troubleshooting and issue resolution. The access is typically granted via remote login or through remote assistance technologies such as Teamviewer or RNC, etc.. Access to internal logging information may also be provided to PipelineFX through third party reporting services like Data Dog, Zabbix, etc.

REFERRALS
If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

METERED LICENSING, PARTNER LICENSING AND ONLINE METRICS
PipelineFX does NOT collect and log any user activities while using any of their services, except for clients who have installed either the Metered Licensing Agent, the Data Relay Agent (which replaces the Metered Licensing Agent as of Qube! version 6.10), or the Partner Licensing Daemon where we collect: the total amount of time used for each render instance, times stamps for the usage of those instances, whether or not a 'paid' or 'unpaid' (also known as metered) license was used, whether or not a 'partner' provided license was used, how many total 'unpaid,' 'paid,' or 'partner' licenses were used, and Supervisor data collected by our Data Collectors, which you must accept the EULA for and install, to facilitate the Online Metrics reporting. Data collected by our Data Collectors and transmitted via the Data Relay Agent to our secure cloud server includes, but is not limited to, the following data: CPU utilization rates, system load averages, memory usage, swap usage, disk space usage, Supervisor process count, Supervisor dispatch efficiency, total job count, active job count, running job instance count, SQL queries per second, running SQL threads, SQL connection count, and SQL CPU usage.

The information collected for Metered Licensing or Partner Licensing is used primarily for billing the use of partner provided or metered license minutes at the end of each month. It may be used for troubleshooting as necessary. This data may also appear in email reports to clients and on any PipelineFX hosted, secure websites that display reporting and usage numbers for Metered Licensing or Partner Licensing.

The information collected for Online Metrics is used strictly to generate the charts available for viewing online so clients can get a snapshot of the health of their farm and overall dispatch performance.

In any of the data collected and transmitted for Metered Licensing, Partner Licensing, or Online Metrics, there is no way to publicly identify a client like a name or recognizable attribute, there is no reference to any work being done by the client, and there are no humanly recognizable names or labels.

CONFIDENTIALITY AND SECURITY
We give you the option of using a secure transmission method to send personal data via our website.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

All our employees and data processors that have access to, and are associated with, the processing of personal data are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

In the unfortunate event of a data breach where your user data has been compromised, we will notify you within 72 hours of discovering the breach. We will use our best efforts to identify how the breach occurred, exactly when, the risk to you, and how we will rectify the problem.

YOUR ACCESS TO YOUR PERSONAL DATA
You are entitled by law to request a digital copy of any personal data we hold about you. If you would like to know whether we hold personal information about you, or to request a copy, you can ask us by emailing info@pipelinefx.com. We will provide you with a readable copy of the personal data that we keep about you within a week. To enable us to release any data, we may require proof of your identity. We will provide the information without any charge.

We allow you to challenge the data that we hold about you and, where appropriate, you can request to have the data:

Completed
Rectified or amended
Erased / Deleted

THIRD PARTY LINKS
We may place links to websites and services operated by third parties on the PipelineFX websites. We make no representations or warranties about the policies of third party websites that are linked to PipelineFX or any of its services. We highly recommend you to read the privacy policies posted by those third party websites.

FORUM
In our user forums (pipelinefx.com/forum), we do enable our visitors to communicate with other visitors or to post information to be accessed by others. Users must follow the rules as posted in the Policy and Terms of Service of the forum itself. PipelineFX does not regularly review content posted on the forums, so users operate at their own risk. If we are notified of inappropriate or questionable material that has been posted, we will do our best to remove that content as quickly as possible, if the request is reasonable and does indeed reflect inappropriate material.

AMENDMENTS
We reserve the right to make amendments to our privacy policy in the future so that we continue to comply with the law and best practice. If we do so, we will advise you of changes via our website.

COPPA
In accordance with the Federal Children's Online Privacy Protection Act of 1998 (COPPA) PipelineFX does not intentionally collect nor solicit personally identifiable information from children under the age of thirteen (13) years of age.

In addition, PipelineFX prohibits the exchange of information and evaluation of Qube by anyone under the age of 18. As a policy, we do not engage with any client representatives under the age of 18. It is possible that our education clients may have users that are under the age of 18, but Qube is sold to a representative of the school that is required to be over 18 years of age. We only communicate with the representative of the school and deem them responsible for all communication with their students.

LOGOS
PipelineFX is allowed to use active customers’ corporate logos on the PipelineFX websites for the purpose of promoting both the customer and our services.

QUESTIONS
If you have any other queries relating to your privacy and the use of your personal data, please contact: