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Category Archives: Resolved Issues

On Friday November 9th I attended the Blackboard Innovation Conference 2012 at HWC.
It was nice wrap up to the week’s Bb Listening Tour campus visits.
The conference started with “Why use Digital Tools in Teaching and Learning” with David Gibson from Bb. A preview of the upcoming upgrade to service pack 9 and multiple session choices presented by experts from across CCC and Bb. During the conference, it was tweeted, “Getting some good tips of things that I can incorporate into my classes. I just need to make the time to do them. #castBbfa12’
Ephrem and the Cast crew did a fantastic job hosting this event.

The Office of Information Technology is aware of an issue with CCC email which may be affecting some of our users. The issue affects people using Outlook and mobile devices such as smart phones or iPads. Email access from http://mail.ccc.edu is NOT affected. We apologize for this inconvenience and are working with Microsoft to resolve this issue as quickly as possible.

If you have any trouble accessing your email from Outlook or from a mobile device, please open a web browser and visit: http://mail.ccc.edu. There, you can send and receive email and access your Calendar, Contacts, and Tasks as usual.

Again, we apologize for this inconvenience and will let you know as soon as this issue has been resolved. Student email is unaffected by this issue.

The CCC Phone Directory is temporarily unavailable. We apologize for the inconvenience and are working diligently to resolve the issue ASAP. In the meantime, you may download an Excel spreadsheet containing the same data or contact the switchboard at x2500.

Emergency maintenance will be performed on the City Colleges of Chicago Library System to address an issue with off-campus access to the ProQuest database. This work will take place tonight, Thursday, March 29 between 5 and 6 pm.

Access to the library catalog and library research databases may be unstable during this time. Other library modules such as circulation and cataloging will not be affected. We apologize for the inconvenience this may cause. If you have any questions or concerns, please contact: cohelpdesk@ccc.edu

Update: 5:4o pm

The fix has been applied. We are still in the process of testing, but so far all looks good.

Update: 6:30 pm

Proquest has been restored to its full functionality. If you have any additional questions or concerns, please contact cohelpdesk@ccc.edu

Some pages on the City Colleges of Chicago website are not displaying correctly. Specifically, the college department pages, and the college and district program pages. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible. We will update this post as needed.

Thank you.

1:30 pm update: The issue with some web pages not displaying properly has been resolved. Thank you for your patience.

On Wednesday, February 8, YouTube blocked our access to their site due to an errant device within our network sending unknown/questionable network traffic. In blocking access to their site, YouTube was following industry best practices, taking precautionary measures to ensure that their infrastructure remained secure. This issue also caused the City Colleges firewall to mis-categorize YouTube as a threat to our network and block access in turn. By Thursday, February 9, the CCC Network Security Team resolved these issues and CCC users are once again able to visit YouTube from within our network. We apologize for the inconvenience this outage may have caused you. If you have any further questions or concerns, please contact the cohelpdesk@ccc.edu