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You could certainly use a program to access the database and change the ticket BUT THIS IS NOT RECOMMENDED!

What I would do is go the the inventory page for the bad machine and you'll see all the tickets for that machine in the General tab. Right-click each one and open that ticket in a new tab. Then it's just a matter of removing the bad association from that ticket and adding the correct one.

Depending on how many you have to do though, it might take a little time.

I do have a number of DNS errors according to spiceworks. Mostly resolving problems.

I have a workstation that shows twice. Same device name, and the same IP address. The first instance has all the right info such as the serial #. The second instance has what I assume is a bad value for the serial #, which is the device name.