I purchased a new XS Max and the 3D Touch does not work, I’ve run the following steps:

- Checked its on in settings
- Restored the phone

There is just no response from the screen.

Has anyone else had an issue and if so did you manage to fix it or as I suspect its a hardware problem as my previous XS Max worked fine with 3D Touch.

06-02-2019, 05:34 PM

Just_Me_D

Re: 3D Touch Not Working

Originally Posted by NeilWhitear

Good Evening,

I purchased a new XS Max and the 3D Touch does not work, I’ve run the following steps:

- Checked its on in settings
- Restored the phone

There is just no response from the screen.

Has anyone else had an issue and if so did you manage to fix it or as I suspect its a hardware problem as my previous XS Max worked fine with 3D Touch.

I recommend you make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you. If you just purchased it, they'll more than likely swap it out.

06-02-2019, 06:44 PM

ivanwi11iams

Re: 3D Touch Not Working

Did you restore as new, or with a backup...?
If the latter, I suggest as new, and see what happens. After all, the device is still 'fresh'...

06-02-2019, 08:07 PM

Annie_8plus

Re: 3D Touch Not Working

If you decide to restore, definitely do a restore from new. Before you try that, I would make an appointment with the Genius Bar, just to make sure that the issue can’t be resolved before you go to the trouble of restoring.

06-06-2019, 02:22 PM

NeilWhitear

Re: 3D Touch Not Working

Took its into Apple Store and they agreed this was a hardware fault and replaced the screen under warranty.

Originally Posted by NeilWhitear

Good Evening,

I purchased a new XS Max and the 3D Touch does not work, I’ve run the following steps:

- Checked its on in settings
- Restored the phone

There is just no response from the screen.

Has anyone else had an issue and if so did you manage to fix it or as I suspect its a hardware problem as my previous XS Max worked fine with 3D Touch.

06-06-2019, 02:26 PM

Annie_8plus

Re: 3D Touch Not Working

Originally Posted by NeilWhitear

Took its into Apple Store and they agreed this was a hardware fault and replaced the screen under warranty.