Chain reaction cycles...great prices, but??

Just found about chainreactioncycles the prices are much lower on most items..good news, but this web site is located in the UK never bought from across the pond. Has anybody bought from this wb site???which shipping is used?? Parcel force International or UPS express saver?? the ups express saver cost much more?? How long does is take to reach your door??

I buy from them, as well. Have them shipped to my bro in CA. Just choose the Parcelforce free shipping. USPS takes over when it arrives in the US. CRC is located in Ireland and it usually takes 4-5 days for it to get delivered in CA.

I live in Wisconsin and I have often received items from CRC faster than items ordered from any of the California/Oregon bike websites. Once the CRC item hits the US it travels as Express Mail. Just be sure to use PayPal rather than a CC. There are lots of reports of compromised CC numbers due to questionable security practices on the UK end. I have never had a problem using PayPal.

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The source for mountain biking information in the Madison Wisconsin Area:

+1 my experience. PP only. Faster shipping to me in the states than other Cali based stores even with the free ship option. I find the US webstores sit on the order for a few days before shipping. You may risk a customs hold though...

CRC steep discount ..sometimes..

Lucked out on CRC few weeks back , got a set of 2009 Mavic Crosstrail UST wheels for $210 pounds .. works out at slightly over $330 USD with FREE shipping by Parcel force , from Scottland to Eastcost here , got it in 3 days flat !!!

Pricepoint was selling the exact same set for 479.99 ! + shipping !! Unfortunately , soon after my order was filled , CRC corrected the discount from 40% off to 10% off MSRP ..bum!

I once ordered a few components from them, enough to justify the shipping. When they determined they couldn't source one item from my order, they shipped the remainder and charged me the whole shipping amount. I was peeved that they didn't ask me what I wanted to do. If they were going to backorder an item and ship it later, that would have been fine but they essentially changed my order without consulting me. The email back and forth about the issue was extremely unsatisfying so I won't be shopping there again. YMMV.

Has anyone in Canada used Chain Reaction? DO you get hit with brokerage and duty? Do they run anythin glike JensonUSA does where they can up front bill you for brokerage and duty - ie. give you an at the door price?

Has anyone in Canada used Chain Reaction? DO you get hit with brokerage and duty? Do they run anythin glike JensonUSA does where they can up front bill you for brokerage and duty - ie. give you an at the door price?

Cheers

I've found it to be random. Most times no, but it's GST plus $8 which is fine since I can get a whole wheel for less than the hub costs in Canada.

Originally Posted by XC23
Has anyone in Canada used Chain Reaction? DO you get hit with brokerage and duty? Do they run anythin glike JensonUSA does where they can up front bill you for brokerage and duty - ie. give you an at the door price?

Cheers

Ordered many times. Fast shipping and great prices. You should not have to pay any duties. They ship UKpost which translates to Canada Post. For some reason there is a 5-8 dollar fee. It was labeled a handling fee. Once I ordered some XTR rear Derailleurs. Which were in a small box 10" square labeled bike. I was charged 13% duty but Canada Customs refunded thecash once they saw a bike could not fit in the box. Remember its 13% duties for a full bike. 6.5% for tyers and 6.1% for a built wheel. All parts are duty free.

Bumping this super old thread just because when you google anything about "chain reaction delivery times" or "how long does it take for chain reaction to deliver" it's the first hit.

Sounds like most people have had great experiences, I did not. I ordered some stuff on 4/3 and it shipped 4/6 (that's good). Still waiting on the shipment on 4/23. Customer service says I have to wait until 4/27 before they will resend it or 5/4 to get a refund. It sucks for me because I needed to fix my brakes from when I ordered the item.

They did agree to give me a whopping 5 pound (about $7) discount on my next purchase for the inconvenience, so there's that.

Bumping this super old thread just because when you google anything about "chain reaction delivery times" or "how long does it take for chain reaction to deliver" it's the first hit.

Sounds like most people have had great experiences, I did not. I ordered some stuff on 4/3 and it shipped 4/6 (that's good). Still waiting on the shipment on 4/23. Customer service says I have to wait until 4/27 before they will resend it or 5/4 to get a refund. It sucks for me because I needed to fix my brakes from when I ordered the item.

They did agree to give me a whopping 5 pound (about $7) discount on my next purchase for the inconvenience, so there's that.

Responding to this bumped super old thread.

I for sure have had great experiences with CRC - just received a shipment from them (free shipping to Canada) that took 8 business days to arrive on my desk. Didnt really NEED any of the stuff - just stuff I wanted......

I have ordered from CRC several times but be aware the last order I used DHL for faster service and paid for it with purchase. Now weeks later I received a charge from DHL for customs. I have never had this charge before and CRC said its not their issue.

Very odd after a dozen orders from different Euro retailers and now get charged?

My LBS is a family based shop with no bike models over 2K and I know the owner personally. I actually build bikes for him during the Nov-Dec. rush. I buy plenty from him of what he carries. I don't have him order stuff for me as its more of a hassle for him. I'd love if he were to cater to more serious riders but I know for him the family trade and repairs in our area is how to make a living.

Well to add to frustration CRC added to my items value the amount they changed me for using "better/faster" shipping DHL. So my custom fee is based on an inflated item value!

DHL claims they only charge customs on values above $200, not sure if it's true but that's what I was told.

DHL blows. They delivered my parts somewhere in Washington State but not my address. They do not remember where. They have been stringing me along. And to boot Even Cycles hasn't been very helpful. I will most likely contact my Chase Bank and have the charges reversed. Two lame companies in my opinion

My LBS is a family based shop with no bike models over 2K and I know the owner personally. I actually build bikes for him during the Nov-Dec. rush. I buy plenty from him of what he carries. I don't have him order stuff for me as its more of a hassle for him. I'd love if he were to cater to more serious riders but I know for him the family trade and repairs in our area is how to make a living.

Not sure why you are moaning then. There are plusses and minuses to buying online. These threads are fulling of USA folk bi...ing about how long delivery takes from the other side of the world and then getting stung for import duties. Neither of which is the fault of the overseas online dealers. Either suck up the minuses or use another method to purchase. I'm fed up with seeing great retailers offering great prices being moaned about on here for no good reason. Feels like you lot sit on your PC's tracking parcels....have some patience, go ride or buy locally