Passenger services

Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Station facilities

False>

Atm Machine

True

Baby Change

False

Bureau De Change

False

Post Box

True

Seated Area

False

First Class Lounge

True

Shops

False

Showers

True

Station Buffet

Station Buffet Note:
Coffee shop

True

Telephones
(Cards & Coins)

True

Toilets

Toilets Note:
The toilets are located in the Station Building. The National key toilets are located in the Station Building; these toilets are operated by a radar key.

Cycling

Sheltered: No Spaces: 12Type: StandsLocation: On the approach road opposite the ticket office

False

Cycle Storage CCTV

Other transport

True

Taxi Rank

Taxi Rank Note:

The nearest taxi rank is at the station entrance.

False

Car Hire

False

Airport

False

Metro

True

Bus Service

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

True

Accessible Booking Office Counter

False

Accessible Public Telephones

False

National Key Toilets

National Key Toilets Note:
The National key toilets are located in the Station Building; these toilets are operated by a radar key.

True

Induction Loop

True

Wheelchairs Available

True

Ramp For Train Access

True

Step Free Access

Step Free Access Note:
Step free access is provided from the station entrance to the platform.
This station is partially staffed. The station staffing hours are:
Monday to Saturday: 05:45 - 19:45
Sunday: 08:45 - 17:30
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train.
Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Southeastern is the trading name of London & South Eastern Railway Limited. Registered in England under number 04860660. Registered office: 3rd Floor, 41-51 Grey Street, Newcastle-upon-Tyne NE1 6EE. London & South Eastern Railway Limited is a wholly owned subsidiary of Govia Ltd.