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A fabulous part of history. - Hotel Ritz, Madrid

A fabulous part of history.

Our family of four stayed at the Ritz for three nights in November 2010. I thoroughly enjoyed the old-world, luxurious feel of the hotel. I understand why a few other travelers might have been disappointed - some of the fixtures and furnishings could use updating. Still, despite the signs of age, the quality of the accommodations is so much better and more refined that what you would find at almost any other modern five star hotel. The bed and bath linens are incredible. I think another reviewer commented on the gorgeous custom wardrobes - definitely a step back in time! The service is spectacular - we were attended to promptly, graciously and efficiently. The location is wonderful - having tea at the Ritz followed by a jaunt through the Prado - a perfect afternoon.More

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Stayed: November 2010, traveled with family

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Ask TxTree about Hotel Ritz, Madrid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We really appreciate your comments regarding your stay at the Hotel Ritz Madrid through Tripadvisor. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. I do apologize for the points or service and product your remarked. Please rest assured we will amend this points in order not to be repeated in the future.

Thank you again for sharing your experience, and we look forward to welcoming you in the future.

Yours sincerely,

Alex González PozoRooms DirectorHotel Ritz Madrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The Ritz was certainly an 'olde worlde' type 5-star hotel experience, including use of large room keys rather than swipe cards! The decor is 'traditional' style and the service level was high - with many courteous staff on hand at check-in. On entering the hotel three doormen from different sides each immediately greeted me.

The decor showed its age in places, having seemingly been in place for a long time and repainted many times. The bathroom was rather small for a 5-star hotel and some of the fittings looked decades old. However, the towels were thick and the biggest I've come across - at double the size of a regular large bath towel.

On the plus side, the room had absolute silence and was completely dark with the curtains drawn, helping to ensure a good night's sleep. A selection of pillow types was available, which housekeeping delivered to the room on request. The in-room Sony LCD TV (seemingly the most modern part of the hotel) had a large number of channels including ones in English (with BBC, ITV and some Sky channels), German and Spanish. There was also a DVD player and the hotel held a large selection of DVDs that could be delivered to the room on request.

Room service was some of the most expensive I've encountered but I found the quality of the food well below par. My expensive evening meal was undercooked and poorly presented and the worst part of my stay.

Overall, it was an interesting experience staying at the Ritz (rather than just a night in a hotel) and I don't regret sampling it.

Stayed: January 2010, traveled on business

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Ask Maxing-n-Relaxing about Hotel Ritz, Madrid

Thank Maxing-n-Relaxing

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We really appreciate your comments regarding your stay at the Hotel Ritz Madrid through Tripadvisor. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. I do apologize for the points or service and product your remarked. Please rest assured we will amend this points in order not to be repeated in the future.

Thank you again for sharing your experience, and we look forward to welcoming you in the future.

Yours sincerely,

Alex González PozoRooms DirectorHotel Ritz Madridrd.manager@ritz.es

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is the second time this year that we stayed at tThe Ritz, Madrid.Everything went as smooth as expected each time. We arrived in the afternoon by car and was professionally check-in with out delay. That evening they had a Jazz night by the garden terrace which was a wonderful performance by the singer,which we could hear from our room window,but we were too tired from our driving trip from the French boarder and wanted an early night. Its a pitty the next night we were told there would be no music as its only one night a week performance. Everything of the hotel including the service was of professional five star quality. However,coming from the East,we were accustomed to being treated at a more personal level of service from this level of establishment that is not usually find in the West,we learn to take it in stride. Overall, we find the Ritz an excellent choice that for its grandeau and professional service ,and its location is ideal to explore the center of Madrid.

Stayed: October 2010, traveled as a couple

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Ask TravelbugX50 about Hotel Ritz, Madrid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

If you enjoy achingly trendy hotels with earnest young men running around with CIA style earpieces, the Ritz is certainly not for you. At 100 years old this year, the hotel is something of an institution in Madrid. Airport pick-up, check in and luggage delivery were all that they should be, untroubled. The room itself was comfortable enough with a nice view over autumn treetops. Wi-fi worked fine, bottle of cava on ice on arrival. Room had a massive walk-in type wardrobe, but the smallest shower cubicle I have ever used. Clearly wardrobes of a bygone era of long journeys and large trunks, while the shower has been squeezed in to meet today's standards without compromising the fabric of the building. Always a challenge.Whether you prefer designer shopping, culture or tapas, the hotel is perfectly located within a short walk of everything. Overall, not up to the standard of other "Grande Dames'' of the hotel world but not disappointing in the least.

Stayed: November 2010, traveled as a couple

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Ask Richard D about Hotel Ritz, Madrid

1 Thank Richard D

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The service and attention was all you would expect. Arriving early we were accommodated without fuss: showering after a long train journey, the towels were changed before we returned from a late lunch and regularly thereafter. Wonderful linen sheets changed daily and a spacious bed made a comfortable stay in a large room. The hostess in the restaurant was a little remote and had limited English, but we had a wonderful meal as part of the Art Package and a dreadful afternoon tea. Silly I suppose to do that (but it was included) in a city where tapas and a good bar is easy to find and fits better with the rhythm of the day. I am a Coeliac and brought my own “bread” but was served corn crackers and a small stale cake. I had to ask for something to go with them and got ham and smoked salmon after half an hour – an ugly picnic rather than the delicious and stylish event we had at the Dorchester in London (who catered for me discretely and with flair). The fragrance that is puffed into the stairways constantly made me sneeze! However we adored the linen, the location near the park and the 3 museums and the chauffeur car from the train (Elipsos) and to the airport. Value? Yes – but probably not with the add on package. Old school style – charming “belle epoque” furnishings and hand made carpets, but this suggests elderly aunt rather than modern luxe. Perhaps this is their market – it is an iconic building and much revered in Madrid as an institution – 100 years old this year .

Stayed: November 2010, traveled as a couple

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Ask SummerhouseKent about Hotel Ritz, Madrid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

RitzManager, Manager at Hotel Ritz, Madrid, responded to this reviewResponded November 29, 2010

Dear Sir/Madam,

I would like to thank you for your comments which will be shared with the Ritz team members. They will surely help us to improve our service.

With kind regards,

Juan Jose MartinezExecutive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I booked the Ritz as a surprise for my wife for our 25th wedding anniversary. To keep the surprise going we got to the Ritz from the airport by using the Airport Express service (only 2 Euros per person), the bus stop is walking distance from the hotel. We were greeted by friendly and welcoming staff. Reception staff member TIAGO was excellent he arranged for a special treat for us when we returned to the hotel from our day out: chocolates, chilled bottle of cava, flowers and a mini anniversary cake. Our three day stay was faultless, the concierge staff were helpful, our room was cleaned daily, fresh bedding sheets, fresh fruit and two bottles of water. Buffet breakfast was excellent in addition you can order eggs to be cooked as you want them. The Spanish omellette was heavy going.The Ritz is situated near the centre and most places are walking distance. Take the Madrid tour from bus stops near the hotels, there are two two routes for the price of 17.20 Euros. It is a hop on hop off service. Being a non smoker the only small criticism I have is the smell of tobacco. Madrid people are heavy smokers and they do smoke in restaurants and bars. Other than that it was really enjoyable three night stay. I would recommend this hotel.

Stayed: November 2010, traveled as a couple

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Ask GurpalLondon_England about Hotel Ritz, Madrid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.