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Industry: Hospitality

“The staff absolutely loves Table Tracker. It’s very easy to understand and operate, and it makes their jobs easier.” – Cody Pierce, vice president of marketing

Profile:

Pizza Ranch is a pizza, fried chicken and salad buffet bar with 186 locations across the Midwest. The company’s mission is “to give every guest a legendary experience.” Part of that experience is the ability to “Buffet Your Way” and order custom pizza and non-buffet menu items.

Product:

Table Tracker

The Challenge:

When guests order a custom pizza or non-buffet menu item at Pizza Ranch, it has to be delivered to their table in time for them to enjoy it with their buffet items. Pizza Ranch was using number cards at the tables to direct food runners to where to deliver these orders.

However, vice president of marketing Cody Pierce said there were challenges with that system. First of all, number cards were sometimes stolen and had to be replaced often. More importantly, it could take food runners several minutes of searching to find the table with the right number. As a result, many orders were taking too long from time of order to table delivery. Occasionally, a guest would even finish his or her buffet meal and leave before custom menu items were delivered.

The delay in food delivery was leading to a less than “legendary experience” for too many Pizza Ranch guests…..