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Trading standards

About

Trading standards serves the local community by promoting a safe and equitable trading environment, encouraging good business.

Trading Standards aim to provide an impartial, professional, and confidential service to residents of the Isle of Anglesey on consumer matters. First line consumer advice is provided by the Citizen’s Advice consumer service on 03454 04 05 06 (Mon - Fri 09:00 - 17:00) or by visiting www.adviceguide.org.uk

When we can help you

we will signpost those seeking advice on consumer matters to the Citizen’s Advice consumer service

we will visit consumers at their home when appropriate

we will negotiate in disputes between consumers identified as vulnerable and business in an unbiased and fair manner

we will identify any unfair or illegal trading practices and refer them to the enforcement section for investigation

we will educate consumers and businesses as to their rights and obligations under consumer civil law

When we cannot help you

we can only advise and assist those in civil consumer disputes if the individual(s) are identified as vulnerable

we can advise and assist in the preparation of a civil claim for vulnerable consumers only but we cannot take the court action on a person’s behalf

we cannot intervene or negotiate a settlement in trader/trader disputes but can signpost traders seeking advice on consumer matters to the Citizen’s Advice consumer service.

we are not in a position to offer judgement on a particular company’s trading practices unless that information is already in the public domain

Our service standards

we will respond to all written complaints within 3 working days.

we will respond to all email complaints within 1 working day.

we will respond to all social media complaints within 1 working day.

we will endeavour to complete at least 75% of complaints within 3 months of being received and update complainants on ongoing matters every 21 days.