Corporate Travel Services

Exceptional travelers require exceptional service

Our customers are our testimony

Hundreds of companies and organizations in the United States and abroad choose Casto to provide their corporate travel solutions. Here is a sample of their testimonies…

In all my years in the industry and the numerous times I have implemented new travel management companies, this was the first time everything went so smoothly!! Casto Team was on top of its game! Always proactive! Always available! And no matter what curve ball was thrown at them, they adjusted and customized to fit our needs! We are excited to be partnered with Casto!!

Yukari Tortorich (VP, Global Travel Services)

We have been a client of Casto Travel for more than 9 years and they continue to serve us well. We have been solicited by many other Travel Management companies over the years but found Casto Travel solutions to best match our needs.

Peggy Authier (Travel Manager Nektar Therapeutics)

Working with Casto Travel for the past several years has been a true business partnership. With their partnership we have been able to realize major cost savings as well as keep informed on travel industry trends and news. We are pleased with the quality of customer service they provide. Reliable and efficient agents makes our day to day business travel process stress free.

Sandra H. Derecho (Administrative Services)

Casto is a true business partner. Service is outstanding and we’re expanding their support for worldwide travel

Bob L. Corey (SVP and CFO)

Our Services

Travel Management Consulting

You will work with a Strategic Business Manager whose primary responsibility is to provide a comprehensive set of recommendations designed to improve the efficiency of your travel program. Your Strategic Business Manager will assist with:

Vendor negotiations – They will work with you or negotiate on your behalf with airlines, hotels, rental car, and limousine companies to get you the best rate available for your company’s volume and needs.

Program evaluation – Via reports and review meetings, your Strategic Business Manager will help you determine the best course of action for your strategic goals.

Travel policy development – Whether you already have a corporate travel policy and need assistance modifying it to meet your needs, or you would like to create a new travel policy, your Strategic Business Manager will guide you through cost-saving measures that work with your company’s culture.

Benchmarking data – Through quarterly reviews and Travel GPA, Casto can tell you how your company’s travel management program compares to those in similar industries and of similar size.

Cost containment solutions – Finally, we’ll wrap it all up into a step-by-step guide on how your company can continue saving on your travel program.

Agent Assisted Reservations

Each company is assigned to a pod of dedicated agents who specialize in complex and international trip planning. With two levels of service, Corporate and Concierge, we add a personal touch to each reservation. A concierge transaction includes corporate air, hotel, car, and/or rail arrangements, as in the corporate transaction, but with the added element of vacation travel, confirmation of all reservations 24 hours prior to arrival, dining, golf, and spa appointments…the possibilities are endless.

So, what sets Casto agents apart from all others?

Best In Class Service – All agents agree to adhere to a strict set of service standards. And, we don’t just give these lip service, we meet each and every week to review how we are measuring up to our standards and celebrate the success stories that resulted from them.

Experts in International and Complex Itineraries – We know that your travelers are Internet-savvy and that’s why we provide a superior online booking tool to facilitate most domestic and direct reservations. Our agents can assist with those reservations as well, but their specialty is in booking international and complex itineraries. In fact, they attend a rigorous training program each year to perfect their skills.

Average Tenure – The most compelling testament to our agent team is their tenure. The average tenure within Casto is 7 years – which means they like what they do!

After Hours Reservations

A unique feature in our industry, Casto operates its own in-house After Hours desk, staffed with agents who are well versed with your company profile and needs. While other companies outsource this service to third party providers, our clients can rest assured that their travelers will never be left stranded as our After Hours desk can assist in any travel emergency.

Quarterly Review

Each quarter, your Strategic Business Manager will provide you with an in-depth analysis of your travel activities for the past three months and provide useful recommendations for additional travel savings.

The objective of the review is to audit your company’s program status and progress during the previous quarter, including:

International Rate Desk

All international air tickets purchased are routed through our International Rate Desk for a quality control measure. Casto reviews the reservation and attempts to find the lowest fare possible for the logical itinerary, which may include issuing split tickets or utilizing a consolidator. When utilized, the average savings for the International Rate Desk is $300 per ticket.

Travel Audits

Access to the best rates in the market today is helpful, but what about having assurance that your travel costs are the lowest possible now and in the future? With our rate audit programs we are able to actively monitor all airline and hotel reservations, ensuring our clients the best possible price at all times.

International Medical Assistance

Plans are available through International SOS, the world’s leading provider of medical assistance, international healthcare, security services and outsourced customer care. With over 4,400 professionals operating in 66 countries, they help organizations manage health and safety risks facing your travelers.

Chat-based Concierge

Casto has created a chat-based, travel booking app called Marco. Marco is a personal assistant for booking needs related to travel, including flights, hotels, and car rentals.

This is an exciting and exclusive service from Casto that is unlike any other travel app available. Marco delivers an easy and convenient booking experience for frequent travelers. It’s the culmination of over 40 years of our experience in travel. Read more about Marco

Committed to best practices in travel management

Travel spend is expected to increase but value is what’s important – do you know how you’ll be ready to deal with this at the next executive meeting?

What ‘Duty of Care’ policy can you immediately implement? Are you truly prepared?

How does your company manage your unused tickets today? Unused tickets can turn into valuable resources if you’re tracking them and converting them into future travel spend.

Our Guarantee

The Low Fare Guarantee

When you book an airline ticket on casto.com or with a Casto specialist, and then find a lower airfare for the same flights, dates, airline, and number of travelers on another website, Casto will match the price of the lower airfare and reimburse you for the difference. Please contact your Casto specialist for any applicable conditions.

Frequently Asked Question

Can I find this cheaper online?

One of the most popular questions our Corporate Travel Specialists get asked is “Can’t I find this cheaper on the internet?” While we recognize that the internet is a great way to research travel (and even offer our own online booking tool), we are confident that we can get you the lowest fare available for any flight on the market – domestic or international. We’re so confident in fact that we’ve decided to offer a Low Fare Guarantee.

If you have questions about our travel management programs, need help with reservations or technical support, or want to discuss any of our other services, please refer to our contact information.