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How do I update the firmware of my SRT series Smart-UPS using the Firmware Upgrade Wizard?

Issue:

There are two methods to update the firmware of the UPS:

Locally via a Serial or USB connection using the Firmware Upgrade Wizard application

Remotely via the Network Management Card

The Firmware Upgrade Wizard is the most reliable and preferred method of upgrading.

If you have a previous version of the Firmware Upgrade Wizard or Firmware Images, delete the old version and download the latest revision.If you need to upgrade an SMT/SMC/SMX unit, or need to upgrade via the Network Management Card, refer to Kbase #FA164737

Links to download all necessary files can be found at the end of this document.

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Product line:

Smart-UPS SRT Families

Environment:

All Smart-UPS models beginning with "SRT" are supported.

Since we will continually release new products that are supported by the tool, we identify devices that are NOT supported.

Run the Wizard and it will identify the current firmware version before performing the update.

For all but SMC unit:

From the main menu of the UPS LCD screen select "About" and scroll down to "UPS Firmware"

Firmware Revision Matrix

UPS Model

Firmware after Update

SRT 5/6KVA (firmware less than 2.9)

UPS 02.9

SRT 5/6KVA (firmware greater than 2.9)

UPS 04.1

SRT8/10KVA

UPS 04.7

PMU XP1K9NN42RCC

UPS 02.3

Note: Upgrading SRT 5/6KVA units from version 2.x requires updating to version 2.9, and then it is recommended to update to the latest version.
This will require that you run through the firmware upgrade process twice. The first upgrade will bring you to 2.9 and the second upgrade will bring you to 4.1.

Note: If you are upgrading an SRT unit due to a "Needs Firmware Update" or "Battery Sys Error 0800" message, you MUST have your external battery packs connected when you perform the upgrade. If you connect more external packs at a later date and the issue returns, you will need to run the update again with all battery packs connected. Upgrading an SRT unit may take up to 20 minutes to complete. DO NOT REBOOT YOU COMPUTER OR ATTEMPT TO TURN OFF THE UPS DURING THIS TIME. The more external battery packs are connected, the longer the upgrade will take.

Note: You must use the serial cable that is included with your UPS. If upgrading via USB, it is recommended that you use the included USB cable.

Resolution:

The "Firmware Upgrade Wizard v4.1.1" file contains the self-extracting executable file, as well as all necessary UPS firmware images. Read the "Firmware Upgrade Wizard Manual v4.1.1" before beginning the process.
The users manual provides a complete step by step walk through of the process including all necessary screenshots.

The complete process will take 5-20 minutes and will require that you power down any load attached to the UPS.

If you run into any issues during the process or have any additional questions, please contact APC Tech Support.

(Downloads will open in a new browser window.)NOTE: If you have a previous version of the Firmware Upgrade Wizard or Firmware Images, it is advised that you delete the old version and download the latest revision.