We have a dedicated Customer Care team here at Saga to help meet all of your requirements on holiday if you have additional needs, such as reduced mobility or visual impairment.

If you do require any assistance please take a look at our accessibility and support section, or call a member of the team on 0800 373 034 to discuss your individual needs. If you've already booked and now require assistance, please notify us at least 48 hours prior to departure.

The most important thing is that the name on your passport matches the name on your documents.

If the name on your passport no longer matches the name on your documents please contact us as soon as possible. Please note that a charge may apply and if you are due to travel within the next 12 weeks it will be up to the airline to allow a change of name on the tickets.

There are some countries which will require you to have vaccinations or an exemption certificate as a condition of entry. Where this is the case, you will find it under the ‘Remember’ section of your confirmation documents.

You can also find the latest travel health advice by visiting the NHS Fit for Travel website. We also recommend that you consult your doctor at least 12 weeks before departure for advice.

You can check the latest travel updates on our Travel Updates page. Please be assured that if any changes had to be made to your travel plans as a result of events around the world, we will of course be in contact with you to discuss any alternative arrangements.

We’ll send you a detailed itinerary with a money section about 10 weeks before you go but in the meantime you can find substantial destination information including money advice at World Travel Guide. Simply select the country you are visiting to view a travel guide for it.

You can get the latest travel advice by visiting the Foreign travel advice section of the gov.uk website. We always follow Foreign Office advice so if any of their guidelines changed for a holiday destination that you have booked, we will be in touch with you. You can also look out for any changes on our Travel Updates page.

If an ESTA (Electronic Travel Authority) is required, we will indeed arrange it for you at no extra cost if you are a British Citizen passport holder. We'll send you an application form around 8 weeks before you travel. Simply fill it out and send it back and we'll take care of the rest. We'll send you notification that the ESTA has been approved and issued with your travel documents.

If you have booked an airport hotel through our partner Holiday Extras, please contact them on 0800 093 5431 for any document queries. Please have your Holiday Extras booking number to hand if possible.

Don't worry - it's probably just a case of the letter being prepared and posted prior to you paying your balance. If you are concerned however, you can log in to Manage My Booking to check that the holiday has been paid in full.

Airlines can vary in terms of how they print your name on your tickets. For example, some might not print middle names at all while others may print the middle initial. As long as your name on the holiday confirmation document and in Manage My Booking matches your passport, you'll be fine regardless of how it appears on the tickets.

Tickets are sent around 2-3 weeks before departure along with a full itinerary, luggage labels and details about your travel arrangements.

Most airlines now issue e-tickets in place of traditional paper tickets. An e-ticket will be a piece of paper that comes with your final travel documents and details your flights along with an e-ticket reference number.

We offer 24-hour emergency support while you are abroad so you can get in touch at any time if you need us. Please contact our Duty Officer on 0044 1303 771999 if you require emergency assistance while abroad.

For most of our tours we offer extensions to enable you to continue the adventure or simply relax before you fly home.

In addition, our hotel stays can be booked for longer than the advertised durations subject to availability so if you’re looking to get away for longer, you can speak to one of our helpful live chat advisors or contact us.

For Ocean Cruises on board Saga ships, we’ll send you details of your excursions around 6-8 weeks before you go and you can pre-book these by logging in to Manage My Booking.

On most river cruises and some of our other holidays, it may be possible to pre-book excursions however not for all holidays. If you log in to Manage My Booking and go to the Excursions section, there will be the option to book these there where possible. If excursions cannot be pre-booked for your chosen holiday, details of how to book and pay for these in resort will be provided on the itinerary sent with your final travel documents.

Some of our hotels offer the option to upgrade your room and you can easily do this online.

If you’ve not yet booked, you will be presented with all available room options as you go through the booking online and where multiple options are presented, you may select the room type you would like.

If you have already booked, you can log in to Manage My Booking and if upgraded rooms are available, you will find these under the Room Details section.

If you are booking one of our UK holidays, we can arrange coach travel with National Express or book rail tickets for you for an extra charge.

You can check coach times at National Express and rail times by visiting National Rail. Although our travel team will book the most suitable time, if you do have a request we can certainly note that down for you.

If you are booking rail or coach travel through us, please note that you will need to make your own way from the local station to the hotel.

You might also wish to book our VIP Private Car Service which is an extra £1.85 per mile. If you'd like to add any travel to your UK holiday booking please contact us.

The ability to check in for your flight online will depend on the airline, cabin class and the type of flight booking. We'll let you know when we send your final travel documents if you are able to check in online. If you have any queries in the meantime, please do not hesitate to contact us.

Some airlines may require Advanced Passenger Information but we'll let you know if we need any more details from you either at the time of booking or we'll contact you after booking to request these details.

Unfortunately not all international carriers have agreements with domestic airlines to transfer your luggage all the way to your final destination but we'll try to arrange this for you wherever possible.

You will find details of your departure and arrival terminal on your final travel documents which we'll send a few weeks before departure.

If you are planning to book an airport hotel, lounge or parking, our partners Holiday Extras can work this out from your flight numbers when you book. Your flight numbers will be printed on your holiday confirmation and you can find them if you log in to Manage My Booking.

To book with Holiday Extras, simply visit their website or call them on 0800 093 5431.

You can both view our brochures online and order a copy in the post here.

If ordering by post, simply select the brochure or brochures you would like and they will appear in the top left of the screen. Once you have chosen all the ones you would like, just enter your delivery details and they’ll be on their way!

We’ve been creating holidays and cruises exclusively for over 50s for more than 60 years, with incredible destinations, memorable experiences and fantastic value at the heart of what we do.

From relaxing hotel stays and scenic river cruises, to cultural escorted tours and memorable ocean cruises, our varied collection is a perfect choice for anyone over 50 (a travelling companion can be over 40).

On all of our standard holidays we include return airport to hotel transfers so you do not need to arrange a thing!

You will be met at the airport after you have been through baggage reclaim and escorted to your vehicle. Usually you’ll be taken directly from the airport to your accommodation so there isn’t the inconvenience of dropping off other holiday makers along the way.

If you are making your own flight arrangements then you’ll need to arrange your own travel to and from the airport.

If you can't find the holiday or date you have booked online, please do not worry. This is normally because there is no longer any space left on it, therefore we do not advertise it online anymore or sometimes it might be due to limited spaces left or other factors.

Of course, if there were any issues with your booking then we would get in touch to let you know so please relax and look forward to your holiday!

You are very welcome to book a Saga holiday if you live outside of the UK.

You won’t be able to book online but our Travel Advisors will be able to assist you with your holiday plans, whether you’d prefer to start your holiday with the rest of the group and fly from the UK or if you’d rather arrange your own flights directly from your country of residence to your destination.

You can get in touch with an advisor using Live Chat which you’ll find at the right hand side of this web page or you can find our e-mail addresses and telephone numbers on our contact us.

Please note that as we’re unable to offer the optional travel insurance to anybody living outside of the UK, you will need to obtain suitable travel insurance to sufficiently cover all of your travel plans.

As accommodation ratings vary from country to country, we show both the star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra - perhaps a great location or outstanding service. Similarly, river cruise ships are given their own anchor rating, from five anchors awarded for the finest ships, to one anchor for those with more basic facilities.

For our European, Worldwide and UK Holidays you can find this on the detailed itinerary we will send you around 10 weeks before you depart so you will have the details in good time to pass on to friends and family should you wish to.

To login, you will need your booking number which can be found on your documents. You will also be asked to enter your surname and date of birth. Please note that only the lead passenger may log in to Manage My Booking.

If you are having issues with logging in, please check that the details you are entering match those on your documents and if we need to change anything or you are still having issues, please contact us.

It's easy! Simply visit Manage My Booking to access the login page. You'll also find a Manage My Booking link at the top of each page on the Saga Holidays website. To log in, you will need to enter your booking number, surname and date of birth. Please note that only the lead passenger may log in to Manage My Booking.

Manage My Booking has lots of useful features such as the ability to pay online and update your details, book excursions where applicable, book our VIP door-to-door car service and view your itinerary, room or cabin and flight details. Try it for yourself by logging in.

Our carefully planned excursions give you the opportunity to see even more and gain a better understanding of the places you visit. An experienced and knowledgeable guide accompanies most excursions, providing an informative commentary and answering any questions you may have.

For cruises onboard Rex Rheni, Amadeus Royal and Filia Rheni II, Quietvox will transform your experience of guided tours and sightseeing. A lightweight portable receiver and headset allow you to hear whatever the guide is saying, no matter how far away you are standing. Wander around as you please and catch every word of the talk in comfort. Simply wear the receiver around your neck, turn the device on when your guide asks you to do so, and put the earpiece into position, the volume is adjustable. You will be given use of your own personal unit when you arrive on board, take this with you on excursions, recharging it overnight in your cabin’s docking station. Your cruise director will explain how easy it is to use Quietvox when you are comfortably on board.

Please note that you are responsible for returning the receiver to reception at the end of the cruise. The Quietvox system is only provided on excursions from the ship and is not available on other ships.

When visiting churches, cathedrals and other holy places, please dress modestly (so no shorts or bare arms). Please also bear in mind that some places of interest, especially museums, do not allow you to enter with bags and cameras. At some locations, safety deposit facilities are available, sometimes at a small charge. For all excursions we recommend you wear comfortable, low-heeled shoes.

Gratuities for the driver and guides on shore excursions are not included in your excursion cost. Tipping is not compulsory, but if the local guide and driver make your excursion more enjoyable a gratuity is always appreciated. We'll leave the amount up to you!

You can pay by debit card, credit card or by cheque. We cannot confirm your booking until we have received payment in full. Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back then sent to Saga Building, Enbrook Park, Folkestone, Kent, CT20 3SE.

You can change to another excursion up to 72 hours before the departure date. If you cancel your excursion completely, or make a change within 72 hours, a cancellation fee of 100% of the excursion cost may be charged unless supported by a medical certificate.

Except for death or personal injury, caused by our negligence, our liability for any loss or damage you may suffer during, or in relation to an excursion, is limited to twice the price you pay for the excursion.

If you have walking difficulties or an impairment please refer to the excursion details to see if it is suitable. Please note that the suitability of individual excursions varies and while we give you advice and guidance, the decision on whether or not the excursion is suitable is essentially for you to make, except in cases where Saga believes the proper operation of the excursion will be prevented or where safety concerns exist.

Although we have worked hard to ensure the accuracy of the information provided, details may be subject to change.

Saga Holidays cannot accept any responsibility for alterations, but will endeavour to notify you of any known changes in the resort prior, where possible, to the excursion operating. Where there is notification of a major change prior to the excursion operating you will be able to cancel without charge. Saga Holidays also reserves the right to cancel any excursions if we feel it is necessary for the safety of passengers or due to circumstances beyond Saga’s control. All
excursions are subject to minimum and maximum numbers. These conditions are also subject to Saga’s booking conditions.

If you've already booked, don't forget that you can easily and securely pay online through Manage My Booking.

Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays, with your name, address, booking reference written on the back.
Send to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.

We'll process a refund within 48 hours of updating your booking, however please note that if we are returning your money to a credit or debit card, it can take up to 10 working days to appear in your account. If you have still not received the funds after this time, please contact us.

You can easily and securely pay online by logging in to Manage My Booking. You can pay by debit or credit card for no extra charge at all.

Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays, with your name, address, booking reference written on the back.
Please send to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.

Once you have booked we will not add any additional cost to your holiday unless you choose to add any extras. This is regardless of what happens to fuel prices, exchange rates or any other factors that might influence the holiday cost so you can sit back and look forward to your holiday without the worry of paying more!

Our holidays and the prices at which they are advertised are based on flight availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability.

Once we have sold out of our allocation of flight seats, we still offer you the opportunity to book your holiday by buying extra seats directly from the airline for which there can sometimes be an additional cost. The same applies if we have sold out of our contracted rooms at a hotel—where possible we will book you into an upgraded room type for an extra charge. Your total price will be confirmed to you before your booking is confirmed.

In addition, holiday prices can be influenced by a number of factors outside of our control such as flight taxes, exchange rates, suppliers’ costs and economic trends. Don’t forget though that once you have booked, we guarantee not to increase the price of your holiday regardless of these factors unless you choose to change anything.

You will have the choice to add extras to your package such as room or flight upgrades and travel for a charge.

At times, extra charges may be applicable due to availability if we have sold out of our standard allocation of flight seats or rooms and are buying additional spaces but you will be advised at the time of booking.

Once you have booked we will not add any additional cost to your holiday unless you choose to add any extras.

Not all cruises will have formal nights but generally you can expect 1-2 for every seven nights spent onboard. On formal nights, it is impossible to overdress! A glamorous long dress and sequined shrug or pashmina are perfect partners for an elegant champagne dinner and a tuxedo and box tie are the ultimate in sophistication (although a dark suit or dinner jacket would also be just fine!).

The Captain's Blogs provide a fascinating insight into life onboard and whilst our Captains will endeavor to update these as frequently as they can, it might not always be possible to add a new entry daily. Keep checking back though - their next exciting entry will soon appear!

On all Saga cruises we set aside a number of cabins within each grade at a discounted fare, with the highest discount of 35% available on selected grades. These cabins are sold on a first come, first served basis. As cabins are sold, the discount begins to reduce and continues to reduce until those selected cabins are sold. The means that the earlier you book, the higher the chance of securing a greater discount. You'll find the latest prices on the website.

Please note that during busy periods for booking holidays, the early booking discounts can reduce rapidly. When promoting new cruises for the first time, we contact customers on our advance registration list first, allowing them to secure the cabin of their choice and benefit from the best savings.

The traditional way to book a cruise is to reserve your cabin number at the time of booking. However, if you've decided what type of cabin you want but don't have a preference for a particular cabin or bed configuration then our Inside/Outside Guarantees could be good for you.

You are guaranteed the minimum grade cabin in the category shown, just not the specific cabin. This will be allocated to you later on, sometimes as you embark the ship. If you choose not to accept your allocated cabin, which could be located anywhere on the ship, this is treated as a cancellation.

There is a chance you could be upgraded although this is subject to cabin availability and in no way forms part of this offer. Please note that twin cabins may have two single beds or one double bed.

We will send you excursion information around 6-8 weeks before departure along with prices so you can plan and book your trips ashore in advance. You will be able to do this by logging in to Manage My Booking.

Whilst we would advise you to pre-book your excursions due to limited availability, it is also possible to arrange these onboard through the Travel and Tours office if you want to make any extra plans last minute.

Please note that this information relates to cruises aboard Saga's own ships only. If you have booked a cruise with another cruise line through Saga, we will let you know in your documents if excursions can be pre-booked or need to be booked onboard.

There are many reasons why cruising with Saga is a fantastic way to travel for solo travellers, from the small vessels with their sociable and friendly atmosphere to the spacious cabins, fantastic value and onboard activities exclusively for our solo travellers. For full details of how we cater for solo travellers please visit our Singles Cruising section.

To reward loyalty, anybody who sails on a Saga ship for more than 35 nights will gain free membership to the Britannia Club, which brings with it a whole host of added benefits. This includes welcome bubbly in your cabin, cocktail parties, a regular newsletter, dedicated booking line and exclusive discounts on selected cruises. Visit our Britannia Club section for full details.

Fine dining is an integral part of the cruising experience and we can cater for most dietary needs as long as you let us know in advance. You can make us aware of your requirements at the time of booking or if you have already booked, please contact us.

At most ports the ship will berth in a harbour, so you'll walk along the gangway into the main area. At some ports, those marked with an anchor symbol (⚓), the ship will anchor off shore. This means you'll join a smaller boat and sail to the shore. These are known as 'tenders' or 'launches'.

Safe boarding of a tender or launch

Prior to embarking a tender or launch, all passengers will be required to demonstrate their ability to step unaided across a marked distance of 35cm. This is to ensure safe boarding of the tender or launch.

Please note that if for any reason the ship is diverted or moved away from a berth to anchor, the step test will still take place.

Under EU law, airlines can only refuse to carry persons on the grounds of disability or reduced mobility in order to meet applicable safety requirements or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.

If you would like to know the safety rules and restrictions that apply to your flight please contact us. Alternatively you will be able to find it on the applicable airline's website.

If you are in any doubt about the suitability of any of our holidays, look out for the Chat Now button at the side of each page on the website. With this you can speak to one of our helpful advisers who will be happy to help.

The cover is only available to permanent residents of the UK and may not be available on certain special offers. Where cover is not available on selected holiday offers this will be made clear on the holiday details page on the website.

Should the policy not meet your requirements you can choose to remove the optional travel insurance and additional cancellation rights either at the time of booking or at any time before your departure and buy an alternative travel insurance policy. A reduction on the holiday price will apply.

Saga’s holidays and cruises are exclusively for the over 50s (but a travelling companion can be 40+).

If you are a UK resident, a European Health Insurance Card (EHIC) will enable you to access state provided healthcare in European Economic Area countries and Switzerland at a reduced cost or sometimes for free.

You should take an EHIC with you and as some countries require you to show your EHIC before treatment is provided, remember to keep it with you at all times.

The EHIC is not a replacement for travel insurance - you still need to ensure that you have a valid travel insurance policy.

The EHIC is a free service and applying online is easy. Just visit the EHIC website to apply. The card will normally arrive within 7 days.

If you are planning on travelling more than once a year you may be better suited to an annual Saga Travel Insurance policy. With this you're covered to travel up to a maximum of 120 days per year in your chose region or up to 45 days per trip with the option to extend to 60 or 90 days (extensions exclude USA, Mexico, Canada and the Carribean Islands). If you chose this option you will also receive a discount on your Saga Holiday or Cruise. Simply call 0800 015 8055 or Get a quote online

For the ultimate hassle-free start and end to your holiday, why not book Saga’s door-to-door car service? A driver will pick you up from home and take you to the airport then will be waiting at the airport when you land back in the UK ready to drop you off back home.

We’ll take care of all the arrangements and you can have complete peace of mind that if anything changes such as flight times, we will re-arrange the door-to-door car service accordingly.

For other holiday types, you can book the service as an optional extra for £1.85 per mile for a shared car where you may share all or part of the journey with other Saga customers or £3.70 per mile for a private car where you get the vehicle all to yourself!

If you’ve already booked your holiday, you can book the car service or get a quote by logging into Manage My Booking or you may contact us.

*From February 2018 there will be a 75 mile limit on the service when taken on selected European tours.

After you have booked, you can add our fantastic car service to take you to your departure airport or port and return you home again at the end by logging on to Manage My Booking and selecting UK Travel Service from the menu.

All of our long-haul holidays (excluding Egypt) and selected European tours* include our special VIP door-to-door travel service and on ocean cruises you are entitled to up to 250 miles each way included in your price. Additional miles can be purchased if necessary. From time to time we may also introduce special offers whereby the car service is included on selected European holidays.

If you holiday does not include the VIP car service, you may still book it as an optional extra. Please note that we are only able to offer the private car service on UK holidays.

You'll be advised in the holiday details if a holiday is entitled to included travel. Alternatively please visit Manage My Booking if you have already booked your holiday.

*From February 2018 there will be a 75 mile limit on the service when taken on selected European tours.

We do request that you let us know if you are planning to take more than one large suitcase per person so we can ensure we arrange a vehicle large enough to comfortably accommodate. Please contact us if you are planning to take more luggage.

We use executive cars for up to two people and MPV's for more than two people to ensure a comfortable journey. The type of car arranged for you can be found in your final travel documents alongside your pick-up time.

We work very hard to ensure that our holidays go smoothly but if things did not quite go according to plan, please let us know by contacting our Customer Relations team at customer.relations@saga.co.uk.

If you provide us with an e-mail address before you go on holiday, we will e-mail you when you return with a link to a holiday questionnaire you can fill in online. If you have misplaced this e-mail, just log in to Manage My Booking and you can retrieve the questionnaire from there.

If we do not have an e-mail address for you then you will be provided with a paper questionnaire.

You'll need to report this to the airline or baggage handler and fill out the property irregularity report (PIR).

The references provided on this report will enable the luggage to be tracked if missing, or allow you to make a claim to the airline for any damage caused. Please be aware that airlines won't accept responsibility for damage that's not reported to them while you're still at the airport.

It's great to stay in touch with new friends you made on holiday so we will do our very best to get you in touch with them. We aren't able to provide you with any of their details however you may request that we pass your details on to them in order that they can then contact you. To do this, please e-mail Customer Relations with as many details as possible.