"Great Place to Stay!!!"

5

Julia C, Basseterre, St. Kitts
07/11/2018

This hotel was a great place to stay, clean comfortable rooms, extremely friendly staff from having to change our reservation and stay one night longer Eliza at check in was amazing. Lindsey made the reservation and helped us get settled and the room overlooked the Willamette river with a balcony. The food in the restaurant was very good and gave discount coupons for breakfast. The bar had a nice crowd and ambiance and the sever was on top of it. The steamer clams were delicious.
All and all a great place to stay for the price and many amenities that made it all the better.

"Riverside with a great park within walking distance"

5

06/11/2018

This hotel is right off of the freeway and yet seemingly miles away. A river runs alongside the hotel property and the river and a sweet little park are just a few minutes walk away. The staff was efficient upon check in and when I called to let them know the elevator was sending out an alarm, they got to work on fixing the situation immediately. The room was a bit on the small side - I had a king bedroom - but was cozy with a very comfortable chair to sit and view the t.v. or to work on a laptop. The refrigerator was larger than most I have encountered in hotel rooms and kept my beverages nice and cold. I did not eat at the accompanying restaurant but did walk over to McDonald's for a snack. The neighborhood is quiet and I enjoyed my stay at this hotel. I recommend it without any reservations.

"Average"

3

Irvingtonbaby, Irvington, New Jersey
23/10/2018

This hotel is conveniently located off of I-5 about 15 to 20 minutes outside of Portland. The rooms were ok but the chair in our room had several tears in it making it unappealing for sitting on. We spent three nights there as we were visiting family nearby and found it adequate.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Irvingtonbaby,
Thank you for the review regarding your recent stay. We are always trying to improve and we consider all feedback when considering how to improve and enhance the guest experience. I am happy to let you know that we are in the beginning stages of a major renovation in the rooms that will be completed by the end of the year. Since you enjoyed the convenient location with great access to the metro area, we hope that we will get to see you again.
Sincerely,
Justin C Friend
General Manager

"Amazing View"

5

stevewillwork4u, Milwaukie, Oregon
22/10/2018

Our room had an amazing view of the river. The staff was fast to check you in and happy to help you out. The room was big and the bed was comfortable. The food was good and the restaurant had a view of the river too.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear steveillwork4u,
The entire staff appreciates you taking the time to write such a nice review about your recent stay. The views from the hotel are the best in the area and we are always glad when our guests can relax and appreciate how wonderful our setting is. It seems like your stay was comfortable as well, so, I hope that means we can see you again next time you need a getaway!
Sincerely,
Justin C. Friend
General Manager

"Mixed Feelings"

4

Marietta P, Huntsville, Alabama
21/10/2018

Good size TV but didn't have MSNBC and had to settle for CNN - no Rachel Maddow!! The room was fine - it was large and all rooms have a view of the river. Getting to the room was odd, as check in was in a separate building. Our initially room had not been properly cleaned pending our arrival so we had to switch rooms.
Breakfast is offered in a “independently leased” restaurant on the 2nd floor of the hotel (the building with the rooms and not the building where reception is”. It is a tad challenge to get into the restaurant. You get a $7 voucher for each person to use in the restaurant. A bowl of oatmeal cost $7. You pay for coffee, juice whatever. So…I got my coffee in the hotel lobby after breakfast and had water with my oatmeal. My husband went for the pancakes with two slices of bacon for $9. He also opted for water. You get the idea. It is possible to get an egg for $2

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Marietta P,
Thank you for taking the time to let us know about your recent stay. I am very glad you enjoyed your room with the fabulous views of the Willamette River. I do apologize for the mix-up at check-in and also for not having your preferred news channel. I will be considering your feedback when we eventually renew our cable subscription. I hope we get to see you again next time you visit the area.
Sincerely,
Justin C. Friend
General Manager

"Some issues"

3

25/09/2018

The view from our hotel room was beautiful - overlooking the river. The restaurant attached to the hotel is great. Staff at the front desk were very friendly.
Unfortunately, the hallway outside our room smelled like urine. The shower didn't drain properly. And housekeeping did not come into our room at all during the 3 nights we were there. They did try to come once, but it was at 9:00am when we were just waking up, and we asked them to come back later but they never did.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Anna R,
Thank you for taking the time to let us know about your recent stay. We are always looking for ways to improve and your feedback is very helpful. I am glad you enjoyed the view and interactions with the front desk. My sincere apologies for the issues you point out. I did inquire with the Housekeeping Manager about the room not being serviced and there must have been a misunderstanding as they recorded that you had a 'Do Not Disturb' sign on the door during housekeeping hours. If you ever decide to return for the fabulous views, please give me a call directly as I would like to rectify the misunderstanding.
Sincerely,
Justin C. Friend
General Manager
503-655-7141

"A View With Dinner"

5

amazinn2, Florence, Oregon
15/09/2018

We had a room overlooking the river and it was very comfortable. We had dinner and ordered the filet and the salmon and were both delicious. Also, we had the breakfast looking at the river and the food was also very good. A great stay.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear amazinn2,
Many thanks for taking the time to let everyone know how much you enjoyed your recent stay. The views from many of our rooms are indeed the best in the area. I will also be sure to inform the restaurant manager how much you enjoyed your dining experience. Please let us know when you are ready to return!
Sincerely,
Justin C. Friend
General Manager

"The best of the best"

5

Donald W, Walla Walla, United States
12/09/2018

This property has been our home away from home for the past several years, each time we visit our children. We have always been pleased and continue to make reservations. It's clean, the staff is courteous and remembers our names. They go out of their way to make our stay everything we could want.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Donald W,
Thank you so much for the very kind review. The entire staff is always happy to know that one of our regular guests continues to come back for the wonderful setting and service. We will see you next time!
Sincerely,
Justin C. Friend
General Manager

"Exceptionally Clean"

5

227odie, Olympia, Washington
12/09/2018

This Hotl is situated with balcony rooms alongside a river. Really nice rooms and very very clean throughout. Personnel extremely nice and helpful. Not impressed with the restaurant, but other restaurants nearby. Will definitely be back!

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear 227odie,
It is great to know you will be returning for another visit. The staff takes pride in providing exceptional service that matches such a beautiful setting. Thank you for the nice review and we will look forward to seeing another repeat guest when you return!
Sincerely,
Justin C. Friend
General Manager

"Needs Upgrade"

3

Diane W, Walnut Creek, California
03/09/2018

The place is tired and in need of upgrade. View is fine but they don't tell you you'll hear traffic constantly from busy freeway. Room had strong shaving lotion odor which didn't go away in 3 days with balcony door open. Carpet dirty, chair dirty, room just seemed tired. Cheap for breakfast -- $7 coupon does not cover breakfast anywhere. Check in staff on Friday was rude and incapable; rest of staff seemed fine and were helpful. Place is laid out in eerie way with access only by card. Felt secure enough but just too weird as far as getting in and out of the buildings Dirty pool and spa, tiny workout space. Odd place.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Diane W,
Thank you very much for the feedback as we are always looking for ways to improve. As you note, the hotel does offer rooms with wonderful river views and we are getting ready to start some exciting upgrades to the rooms. I hope we get to see you again in the future so you can experience the service and setting our many return guests have come to expect.
Sincerely,
Justin C. Friend
General Manager

"Outstanding property!"

5

DesertDuo208, Portland, Oregon
03/09/2018

This hotel has beautifully been updated; high quality upgrades are evident. Love that every room has a river view! Hotel staff is extremely friendly and helpful. This is my go-to hotel when in the area. Love this hotel!

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear DesertDuo208,
Thank you so much for the nice review! I am glad you enjoyed your stay and that you plan on returning again. We will look forward to seeing you next time.
Sincerely,
Justin C. Friend
General Manager

"Hotel with an Amazing View"

5

31/08/2018

The staff is great, the rooms are nice, but the best thing is the view with your balcony!!! It is so nice to be able to sit outside and decompress after a long day at work. There are many places to eat near by to bring food back to your room and enjoy.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear lacyparker,
Thank you for taking the time to write such a nice review. As you point out, the hotel has a great setting to enjoy the river views and to visit the local area. See you next time!
Sincerely,
Justin C. Friend
General Manager

"Lovely view of the Clackamas River"

4

40traveler2015, Omaha, Nebraska
30/08/2018

The room was comfortable, quiet and felt quite secure. Elevator is just off the parking lot, but you have to have a room key to access it. Received a voucher for breakfast, but it did not cover cost of the food. Lots a hot water which I love. Spent part of the evening on the little balcony overlooking the river. Room was on the smaller size, but fine for one person, one night. To get to the restaurant or office from some rooms means you walk outside. Rooms are all interior doors.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear 40traveler2015,
Thank you for sharing your experience while staying at the BW PLUS Rivershore Hotel. I am happy you found the rooms to be comfortable and quiet since this is such a nice spot to relax. Please let us know when you are read to return.
Sincerely,
Justin C. Friend
General Manager

"Best in Portland area"

5

Roxanne C, Prineville, United States
29/08/2018

View, restaurant, excellent location - are all reasons I stay here often. Even though it is not in the "heart" of Portland - it is my go to hotel. I enjoy the view of the river and the onsite restaurant with outside seating. The drive to anywhere in Portland is easy and fast. Very enjoyable stay.

Justin F, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Roxanne C,
I agree with you that the BW PLUS Rivershore Hotel has the perfect location to enjoy the Portland area without the hassles of being downtown. We are close to all the area attractions and have a wonderful place to relax on the river when you are done exploring for the day. Thank you for the nice review and I am happy to know you will keep coming back for the great setting.
Sincerely,
Justin C. Friend
General Manager

"Rivershore Hotel in Oregon City"

5

madkoontz, Albany, Oregon
22/08/2018

Easily accessed off of highway 205. The rooms are nice and the restaurant has excellent food. I liked the idea that the restaurant is attached to the hotel so that when I stay alone I don't have to go outside to reach it. It is especially nice when it is dark and rainy. The hotel gives coupons for an appetizer with dinner and $7 off breakfast.

"One of my favorite places to stay"

4

JGW33782, Pinellas Park, Florida
22/08/2018

I visit this area almost every year and I found that this hotel to be among the best in the area for convenience and value. This time, however, our room was situated just above the swimming pool and the noise got to be a bit much at times. Also, we didn't have much of a view of the river, but got a good glimpse of the roof of the restaurant. They give you a voucher to use towards breakfast which helps with the cost but usually doesn't cover the entire meal. Rooms are spacious and have the usual amenties (including wifi).

"Best Hotel in Oregon City"

5

Greg B, Lake Stevens, Washington
16/08/2018

When traveling to Oregon city the best hotel is the Best Western Rivershore Hotel. The rooms have a great view of the river. The restaurant is great and it is walking distance to the nice little city center and a park along the river.

"Great Room Horrible Reservation staff"

4

Dale K, Huntsville, Texas
16/08/2018

This was a great hotel with wonderful staff my problem was with the reservation agents on the phone and how they spoke to me and how they handled the issue with the reservation mix up that they caused

"Excellent Oregon City Hotel"

5

JoyceLeone, Renton, Washington
14/08/2018

We've stayed at this hotel 3 times a year for a long time. It is well run, clean, very helpful for everything we need. The view of the Willamette river is wonderful from every room. Best hotel in Oregon City and surroundings!

"Easy access, safe and clean."

3

13/08/2018

Basic 2 star hotel in a small town. Needed a one night stay last minute because of a work thing, and this worked out fine. Worked good for just going in and sleeping and leaving early the next morning. Front desk staff was welcoming and friendly. The room was as expected, a no-frills, but value for the money was fine. No issues with cleanliness or noise. There was a party going on in the breakfast room - looked like a birthday party for a young child, but ended early enough the noise down the hall was not a problem. Would stay there again if in the area due to budget.

"Wonderful Stay"

5

Theresa L, Montgomery, Illinois
06/08/2018

Very nice hotel with clean rooms. All rooms have a nice little balcony overlooking the river. Very good onsite restaurant with an outdoor deck. Convenient location next to river walking path & walking distance to downtown Oregon City. Would definitely stay here again.

"Good for a quick stay."

4

Deena W, Springfield, Oregon, United States
03/08/2018

I had seen some negative reviews but things were good on my one night stay. Clean and quiet room. Air conditioner worked well. A little disappointment about breakfast not starting until 7 as I couldn't take advantage of that. Slow check in and out process but part of that was the clunkiness of their online card redemption process. I would stay here again.

"Great value, nice property"

4

Ali C, Moscow, Idaho
02/08/2018

This was a really good stay. The hotel had all the requirements, a government rate, hot tub, fitness room and nice rooms. The river view was an added plus. The restaurant attached is highly convenient. The food there was good for both dinner and breakfast the next day. There was a limited coupon for breakfast the next day, which didn't cover most of what was on the menu, and there wasn't sufficient ac the night before at the restaurant, but both meals were quite good. The hot tub was operating well and hot, would be nice if it actually bubbled and had strong jets, that seems to be a common problem at hotels lately. Parking was a little tight, the layout was different, very small lobby area separated from the hotel, it was required to have your room key to get into the elevator and that system wasn't totally obvious to us at first. The hallways were quite warm (not airconditioned). But the rooms were nicely appointed, the renovation on this property was good, and did I mention the view? Just lovely, great stay--thanks

"Great place except the bartender"

3

30/07/2018

will say that the hotel is beautiful...great views. All staff were friendly, except for the bartender, Joe. The first night he was friendly and had excellent customer service. However, the 2nd night, was a whole different story. We chose a hotel with a bar, as we were on vacation & meeting family not seen in a while. We wanted a place to drink cocktails and not have to leave the premises. Our family was meeting us later in the evening and we had all decided to do dinner at the hotel. Prior to their arrival, we were having drinks and had friended some patrons at the bar. Joe walked in for his shift, and it was obvious he was not having a good day. I had commented.."smile" and he gave a disgusted look to me and waved his hand as to shun me. I decided it was best not to say anything else, as we all have bad days. We had some more drinks and bought the patrons we friended, some drinks as well. Joe walked over, when I ordered our next drinks, and handed me ice water and told me we had to order food before he would serve us. I was shocked and said our family will be here within the hour and we have every intention on eating dinner here and we arent leaving the premises, if that is a concern. He just walked away. I asked the patron if i had done something out of line and his response was "no, not at all" i then asked joe if i did something to offend him and he replied "no, but u need to order food, your bartab is high" there were 2 of us and we ordered drinks for others, and the drinks arent 2.00 a drink. At that time our family arrived, we chose to go elsewhere (our family member did the driving) closed out our tab and i left a poor tip because i felt from the moment he walked in he was rude. (Mind u, the night prior, he was tipped very well) We left, when we got outside, joe came running out towards me and told me we needed the tip more than he did and threw it back at us. He was then told he got what he deserved. And we left. I work where customer service is a top priority, and he was very rude and belittling, and if I was out of line in something I may have said (which he himself said didnt happen) he still handled the situation poorly. That was our only complaint, otherwise, the hotel was great. We had 4 other family members meet us and that wouldve been dinner for 6 and im sure they wouldve hung out a bit as well. We were willing to spend our money there and not elsewhere. Im also sure theres cameras that will show, at no point were we out of line. We were having a great time, until then. Sad that one person would ruin it.

"Worst Hospitality Ever Don't Stsy Here"

1

Paul B, Campbell, California
28/07/2018

Management is Terrible we were traveling
With 2 small pets Gouged for 2 dogs
$185 a night OH. Here buy a dinner
And get a free appetizer ... Bartender was
The worst personality ever she must be
Related to Gen Mgr !!!
They should loose the Best Western Name !!!
Look at Yelp for real reviews

Holly P, Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you Paul for sharing your experience with us. I am a little surprised to read this as I do not remember talking with you and I can't seem to find a departed reservation with your name as it appears here in the last 30 days.
If you would like to have a conversation with me I would be happy to do so. 503-655-7141 Ext. 200.
Thank you,
Holly

"We can always count on the quality"

5

napanonna, Napa Valley, California
24/07/2018

We have stayed in this hotel 3 times over the last two years to visit our son who moved to Oregon City. We can always count on everything being perfect; i.e., the cleanliness of the rooms, the friendliness of the staff, etc. Even when we brought our dogs to surprise our son, they were extremely accommodating and it was wonderful. When we had very little time to visit with him, we had dinner in the hotel restaurant and it was wonderful from the service to the quality of the food. It is the only place we will stay in Oregon City. And after this trip, we will always reserve a room with a view of the river.

Holly P, Manager at Best Western Plus Rivershore Hotel, responded to this review
Dear Napanonna,
I am so glad we have become your hotel of choice while you visit your son. Thank you for mentioning our fantastic team members, the cleanliness of our rooms and the quality of the restaurant. We hope to see you again!

"A PERFECT PLACE FOR A VACATION"

5

Thomas J, Gettysburg
18/07/2018

The Best Western Rivershore was great. Wonderful room with a view of the Willamette River. We even saw a eagle. Breakfast and dinner were terrific. They gave us each a $7.00 credit for breakfast in the restaurant. The staf was great.

"They do not honor reservations"

1

dnj14, Monroe, Washington
02/07/2018

I booked a room over a week ago, traveling with pets for a dog show. Just today they get back to me to tell me that they have changed their policy _after_ accepting my reservation, and now I have a week less to make arrangements. This hotel still shows on the Best Western site as accepting pets.
I have had issues in the past where a hotel is mistakenly marked as accepting pets, and had the management get back to me the next day to let me know there was an error. That's fine, and is a prompt correction of the issue. Accepting a reservation, and then changing your policy _after_ the reservation was accepted is not good business. It's fine if you won't take any additional reservations, but you should honor current reservations. It's especially rude considering that I'm a diamond level BW awards member.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi dnj14
Thank you for expressing your concerns regarding our pet policy.
There are currently not any rooms available on Best Western that accept pets. The E Commerce department has been notified to have this removed so I am not sure why it is not complete, I will look into this immediately.
I am happy that you are a diamond member, and we do value your loyalty to our brand.
I sincerely apologize for the inconvenience this caused you.

"Tired Property"

1

greatplaces1, Fort Collins, Colorado
27/06/2018

I really wanted to like this place - on the river, walking path.... Was willing to overlook the strange lobby / building / parking situation, old elevator, stained hallway carpet - but the smell in the room was way too much. We opened the windows, thinking air would help, and went for a walk. Nope. If anything, the urine like smell was worse. They moved us to another room. It was somewhat better, but still not good. Wanted to soak in a tub of hot water, but it was dirty.... ewww. We were so tired, we called it a night. Not even the appetizer voucher / breakfast $7.00 credit were worth it. The restaurant floors were sticky (bar / lounge space at night) and the rubbery, tasteless "omelet" was unlike anything I've ever had - and not in a good way. Will not stay here again on the annual business trip. For $179 AARP rate, was not even close!

"very close to lots of things"

4

edwardTiburon, tiburon
26/06/2018

Been here before, and swore, never come back. BUT, it is very well located.Place is old, and well maintained. Rooms are a bit small. However, sitting on the deck looking over the river, and the sun is shinning, it becomes OK. I haveonly eaten breakfast here, and it is
a full meal.So I will be back

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Edward
Thank you very much for taking the time to review our hotel on Trip Advisor.
I am very pleased to hear that you decided to try our property again. I appreciate your comments and value the feedback that you provided.
We hope to see you again in the future!

"The Only Place to Stay"

5

John H, Escondido, California, United States
24/06/2018

Spent two days at the Rivershore Best Western and were very impressed with the rooms, service and cleanliness. All floors are one above ground, the ground level is for parking and the second floor has a walkway across the entire hotel which is great in inclement weather. The windows overlook the river and there is an attached restaurant that is excellent.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi John
Thank you so much for reviewing our hotel.
I was so happy to hear that you enjoyed the hotel and restaurant alike. It is such a unique property and being right on the water gives it the feel that you are always on vacation, even when traveling for business. I was also so happy to hear that the cleanliness met your expectation, as we strive to exceed in this area, with guests receiving a nice fresh room each and every time they stay with us.
We hope to see you again soon!

"Portland Wedding"

4

bunnymayfi, Cypress, California
19/06/2018

Staff was wonderful! They were very welcoming, friendly, helpful, knowledgeable, quick, and they always had a smile. The room was nice and clean and comfortable. Nothing fancy. The river was beautiful. We ate some appetizers at the cafe/restaurant and it was good. The waitress was very nice and we enjoyed talking to her. She made us laugh. We enjoyed her personality.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for writing a review about your stay with us. We are happy to hear that you enjoyed yourself during your visit for a wedding. We hope you come back and visit us again.

"Did not quite meet expectiations."

3

Mike L, Redding, California, United States
19/06/2018

We had great expectations about staying at the Rivershore Best Western, sadly, our expectations were not met. When we first checked in, I inquired about the nearby falls. The desk clerk began to talk about Multnomah Falls...not about the Willamette Falls, that were supposedly only "a 35 min. walk" from the hotel. Then, we went to our room on the 4th floor. We thought we would have a lovely view of the river, only to find the room was a dinky little corner room that seemed like an afterthought in the layout. The only light in the room was from the slider on the balcony, which opened up to a view of the roof of the restaurant with all the AC equipment on top, and the cigarette butts in the water just below the balcony. As we left the elevator on the 4th floor, we were assaulted with a strong chemical odor. Apparently they had just cleaned the carpet. We did not eat in the restaurant, although we were given vouchers. The menu in the room showed large breakfasts that cost way more than the vouchers. This would have been fine if we had wanted a large leisurely breakfast, but we were leaving the next day, and wanted only something light. The menu showed nothing light, so we decided to take a pass. I doubt we will stay there again.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Mike
I apologize that our staff did not direct you to the beautiful Willamette Falls, which is very close to our hotel. We will make a note to the staff to ensure they are recommending local areas and they are aware of what this area has to offer.
Although I was unable to view your reservation as there was nothing under Mike L in the computer I am assuming that you booked a partial view room. On our website there are Riverview, partial view and pool view room types. I wish we could of upgraded your room so that you would of had the entire experience of staying at our hotel.
We do offer guests that book directly with the hotel , two $7.00 breakfast coupons, to be used as a credit toward your breakfast in our restaurant. There are several items to include a breakfast sandwich and breakfast burrito that all into the that price range that is a option for guests that want something light.
I will pass on your comments to the entire staff so that we can use this feedback as a way to ensure our guests are getting the experience they expect when they book with us.
Thank you for reviewing our hotel.

"nice, affordable, view of the river"

4

Cathy K, Coeur d'Alene, Idaho
09/06/2018

Nice, affordable room on the Willamette river. We took advantage of a walking trail right across the street. The queen room was small, but we were only there for one night. As a rewards customer, we got chits for 2 free breakfasts, which covered all but $1.00, plus a tip.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Cathy
Thank you for taking the time to review our hotel. We hope you come and visit us again in the future!

"Nicely appointed hotel on the water"

4

panneoleary, Oregon City, Oregon
28/05/2018

My husband and I booked a room here after a renovation mishap at our house left us without water. I was just expecting it to be a run of the mill motel, but was surprised by how nice it was at an affordable price. The room was spacious and seemed recently renovated. It was well appointed with a microwave, fridge, balcony, and a very large bathroom. I would definitely stay here again.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Panneolerary
Thank you so much for taking the time to review our hotel.
We are so happy that you enjoyed your stays, the room and the view. We try very hard in ensuring our guests have a outstanding experience every time and am happy to hear that your stay reflected that.
We hope you come back and visit us again soon!

"Dog and People Friendly"

5

U537HDpatriciaf, Vashon, Washington
26/05/2018

Great place to stay on the Willamette River. Clean and up to date. Comfortable bed.
Appreciate that they accepted our pet, Dixie Dog. Very reasonably priced and lovely front desk staff. You can't have breakfast until 7:00 a.m. and the restaurant is not owned and operated by Best Western. The coupons they give for breakfast are a Bonus, and for appetizers in the evening.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Patricia
Thanks for writing a review about your stay with us.
We are definitely dog and people friendly, with such a great spot to bring your furry family members when traveling.
Come back and visit us again soon!

"River views"

4

24/05/2018

Well kept, nice people, and a wonderful view of the river and sunsets. Quiet unless you open the door then there is some traffic noise.
It looked like there were some fun activities available. Restaurant close by.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi CLMILL
Thanks for staying with us and for taking the time to review our hotel. We agree with you, the facility is well kept with friendly happy employees and an amazing view.
Come back soon!

"Amazing view"

4

jessicapZ7719ML, Modesto, California
16/05/2018

I enjoyed the view of the river, the room was clean and comfortable and the staff were all very nice. We sat in the spa a couple nights which felt great but was indoors and kind of hot. The view is really worth the whole stay.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Jessica
Thank you for taking the time to review our hotel. We will look into the spa and see if there is some sort of ventilation we can use to ensure it doesn't get too stuffy in there, or at the very least leave a few of the windows open during those times.
We hope you come back and see us soon!

"Relaxing vacation"

5

jamilagultepe, Ankara, Turkey
13/05/2018

The staff was very friendly. Had a partial river view but was still beautiful. My fiance and I enjoyed staying there. Excellent job to the staff and hotel. I would recommend to anyone to stay there. I plan to return to Oregon and will stay at this hotel again.It was also located near the river which you could walk to.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Jamila
Thank you for taking the time to write a review about our hotel.
We hope you come back and visit us again soon!

"Wish I could rate it better. "

4

BunnieinOregon, Washington
08/05/2018

We've stayed here many times. We belong to the Best Western Rewards so we try to stay at a Best Western. We booked through Best Western not a 3rd party. They put us in a small worn out queen bed room close to the freeway. The bed in 427 is worn out!!!!! It wiggles around and you cannot get any sleep between that and the freeway. We wanted to stay another night but but the front desk would not give us any consideration for our crummy room so we moved to Jantzen Beach Red Lion which I highly recommend! There was a hair in my breakfast and I hope it was the only one because I did not eat it. I think the front desk should have given us a decent room the second night so we didn't have to move and we would have been happy...except for the hair in the omelet!

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
BunnieinOregon
I was surprised to hear about your experience at our property. This is definitely not the experience we want our guests to have. I am reviewing this review with our front desk as well as our restaurant management team. I wish they would of upgraded you for the night that changed hotels.
This is the first time I am hearing about your experience in the restaurant as well, I am working on finding out what happened and why this occurred.
Again my apologies regarding your stay with us and I do hope you will give us another chance in the future to provide you with superior service.

"One of the better Best Western Plus"

4

JulieScoob, West Kelowna, Canada
04/05/2018

One of the better best western plus hotels right on the river with each room with a view and a little balcony. Room was clean and comfortable, staff was pleasant and helpful. If you book through best western you will receive a $7.00 breakfast voucher for the attached restaurant. If you have the option, choose a room on the top floor as floors are squeaky - at least the one above us was.
Would definitely stay again but would insist on a top floor room.

"first time visit to Oregon City"

4

867grantl, Vancouver, Canada
17/04/2018

Very nice location on the Willamette river. Lots of walking trails, good restaurant in house. Need to come back and explore more of the city, the surrounding area and the water falls. Area was quiet with not alot of traffic noise day or evening

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for reviewing our hotel on Trip Advisor.
We hope you come back and visit us soon, and see all the great things this historic city offers.

"Overall excellent and comfortable"

5

Jeff B, Richland, United States
05/04/2018

The Best Western was easy to find but parking was difficult and it was a little confusing to find where to park. The BW lots were full, the Office person saying it was because the restaurant staff parked in the BW lot, so we parked in the restaurant lot. That made me nervous because of the car being so distant from our room. It was also a little inconvenient because it was far to lug our luggage.
The rooms were well-appointed and comfortable. Unfortunately we arrived late and the weather was gray the next day so we didn't benefit from the view from the balcony. (We saw it from the restaurant which should be close to the same and it was an excellent view of the river.)
The restaurant, though not part of the BW, accepted the BW vouchers for $7 each, and it was very nice. It had an interesting view, the single waitress was knowledgeable, pleasant, and provided very good service, and the food was very good.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Jeff
Thank you so much for the review of The Best Western Rivershore. We are happy that you enjoyed your stay with us.
While we do offer parking for all staff during the day, we so ask that they not park in the parking lot in the evenings while guests are arriving back to the hotel. I will address this right away with the staff. We want our guests to have a close convenient spot to get to their room.
I am happy to hear you enjoyed the restaurant as well, we find it has great value, excellent food and outstanding service and value them as a hospitality partner.
Thanks again and i hope to see you the next time you are in the area

"Beautiful river view!"

4

Sbow2, Eugene, Oregon
30/03/2018

We went to Portland to see Hamilton and stayed here for one night. It was a good location for driving to downtown. The Willamette River accents in the room were a nice touch. A very nice path just outside the hotel allowed for an enjoyable river walk. There was some noise of people walking in the room above us, but it didn't interfere with sleep.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Sbow2
Thank you for reviewing our hotel.
I was pleased to hear that you chose our location even when going to a downtown event, it is such a quick drive down McLouglin to get into downtown.
We are happy you enjoyed your stay with us and we hope to see you again soon.

"Good Hotel but above our affordability"

4

25/03/2018

We are comfortable at this location but again, as noted, price is high for an overnight for us. I look for discounted prices on line and can save a little. I just have a problem spending $100 for a shower and bed.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for your feedback regarding your stay with us.
The next time you visit the area please call direct to the hotel to book your room, we are able to match all online rates when you book directly with the hotel.
I hope that we can find a reasonable rate for you in the future, if you have any questions please call me directly and I will be happy to assist you.

"Trip to Oregon"

5

24/03/2018

Very satisfied with the Best Western River Shore hotel in Oregon City, Oregon. I would highly recommend it to very one. The staff were very helpful, the restaurant had very good food. The exercise room has a treadmill, weights, rowing machine, bike. The pool was not open as it was too cold, but the hot tub was open, but I did not use it. The rooms are very clean and the beds are very comfortable.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Jleebrewer 100
Thank you for taking the time to review our hotel during your recent visit to Oregon City.
I appreciate all the feedback you provided and also appreciate the recommendation.
We hope to see you again soon!

"Always a good choice for a place to stay"

4

15/03/2018

We always try and stay at the Rivershore when traveling to the Portland area - 20 to 30 nights per year. The staff is very friendly and helpful, and the view of the river is great. The adjacent restaurant is consistently a good choice for any meal.
Note: During the summer months, make your reservations early, as they are frequently full.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Jim
Thank you for the review and for your loyalty to The Rivershore and Best Western.
You are correct, the summer months get very busy and we take reservations up to 12 months in advanced, so making them as early as possible is the best route to take.
Please let me know if you ever need anything or say hi the next time you come see us!

"River view and comfortable beds"

5

Elna B, Portland, Oregon
11/03/2018

My husband and I love to travel. We always try to stay at a Best Western. We had a wonderful river view. Comfortable beds. The rooms are big. We had a two queen bed room and it was a big room. A nice size bathtub to soak in. It's really nice to have a restaurant in the hotel. Lots of shopping just across the street from the hotel. We used the express checkout when we left . It was really convenient. We always travel with our dog so being pet friendly is a must. We even got a gift bag when we checked in. It's a great place to stay.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Elna
I am so happy to read that you enjoyed your stay with us.
Thank you for describing the room and what you enjoyed about the room, I think this is so nice so that other travelers can see what a great place it is to just relax and enjoy the day.
I think our convenient location to shopping and food is so amazing as well, it just has something for everyone.
I appreciate that you took the time to review our hotel and we hope to see you and your dog again in the future!

"Surprisingly pleasant!"

4

05/02/2018

Hey Steve here for a business trip because it was the closest hotel I could find to West Linn. After reading reviews I was skeptical but on leaving this hotel I must say that I was surprised at how pleasant my stay was. The room was clean and the staff was very friendly. Road noise was minimal and there were no word father bumps going on in the building.
The bed was comfortable with nice pillows and toiletries to get through the night. The room was clean complete with fridge and microwave. There's food within walking distance as well as stores across the street.
It is true there are a few creepers that were hanging out in the parking lot however, don't be quick to judge the hotel. I would definitely stay here again by myself, but probably would not bring a family with lots of kids.
Thanks for the hospitality!

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Steve
We are happy that your found your stay with us to be pleasant and enjoyable.
We take alot of pride in ensuring our guests have a pleasant experience as well as have a safe environment no matter what brings you to the area. I was disappointed to hear there were undesirable people in the parking lot as our staff is trained to keep the parking lot clear of any folks that do not have a room with us. As you can imagine, it is not always the easiest thing to do. All feedback is valuable and I will share your review with our team.
Please come back and see us again soon and thank you so much for taking the time to review our hotel!

"Great Family Treat"

5

Kitty H, Spanaway, Washington
03/02/2018

We where given adjoining rooms and we had a great time the food is fabulous and the view outstanding be sure and go up the road to the natural falls they are working to make a park at. There are close shopping and within one exit a more to choose from. The people are very friendly and we will be returning they are also pet friendly

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Kitty H
Thank you for reviewing The Best Western Plus Rivershore Hotel in Oregon City.
We definitely think our hotel is in such a great location, with great shopping, food and outdoor activities for everyone's desire. We hope you come back and visit us soon!

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Justneedsleep
I was so disappointed to read your review. I do apologize that you had a negative experience at our hotel. Regarding our beds, we always get great feedback from our guests about our beds so I was surprised that you had a bed that was not satisfactory. The pillows are a Best Western brand standard and we are required to use a specific pillow on the beds which some guests find are just too firm. Since your name is just need sleep, I am unable to look up the specific room number to address the individual complaints.
We take great pride in ensuring our hotel is safe, with extra lighting in the parking lot, no trespassing signs and security cameras all over the property, including a secured entry building where you must have a guest key to access the room. I am not sure why our staff appeared not surprised as we all are extremely vigilant in ensuring our property is safe and secure. I am not sure what to say about the dumpster divers as this is something I have never witnessed either but will definitely look into it further.
I am sorry you had such a bad experience with us during your stay, I will take note of your complaints and work with the staff to ensure these areas are addressed. I do know that we do not have any criminal activity on the property and have not for the time that I have been the manager, and safety and security is our number one priority.

"Practically Perfect"

4

agoneil, Tacoma, Washington
29/01/2018

We spent this past Saturday night here, and can find very little to complain about. This is a beautiful property, located adjacent to a lovely park and walkway along the Willamette River. Every room has a balcony overlooking the river. I can only imagine how nice it must be in the springtime.
We very much appreciate the high level of pet-friendliness here: the pet fee is only $10.00, and the park is a great place to walk the dog. The very efficient young ladies at the front desk included a dog treat with the check-in paperwork.
Also included at check-in were coupons for an appetizer in the restaurant, and $7.00 per person off breakfast in the morning.
The room itself was large and comfortable, and well-insulated for sound (in spite of the usual inconsiderate guests in the hallway at 1a.m....). I would only suggest that the desk be turned sideways, so a person can walk between the bed and the desk when someone is seated in the office chair. The TV is very large, with at least a hundred channels, but the sports channel we watched didn't seem to be in high-definition. And a brighter bedside lamp would have been appreciated. Otherwise, we loved this hotel, and will definitely remember it next time we're in the Oregon City area!

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Agoneil
Thank you so much for your detailed review outlining a lot of great things we have to offer here at Best Western Plus Rivershore Hotel. We definitely pride ourselves on being a clean hotel that loves the various pets that come through our door and try and help them feel as welcome as possible when staying with us. I like to say we are a vacation hotel within the city as the amazing river view and walking path along the river is such a peaceful retreat from the hustle and bustle of the city.
Thank you for the comments about the desk it is something I will look at in the configuration of the rooms when we are making changes.
We hope to see you soon in the future.

"Nice Hotel"

4

kimberlyl601, Oregon City, Oregon
28/01/2018

We have stayed in many Best Westerns and this is one of the nicest. It has a beautiful view of the river, the rooms are nice and clean. There is a restaurant on site in which breakfast is complimentary. I would recommend this hotel for business or pleasure.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Kimberly
Thank you so much for your nice comments about our hotel. We really take a lot of pride in ensuring our hotel is clean and well kept. I agree we have so much to offer for the business or leisure traveler alike.
We hope to see you the next time you visit the Portland area.

"Consistently great clean rooms and super staff"

5

23/01/2018

I stay here regularly on business and have always had a great experience and will continue to stay here when i have business in the Portland area! As you might already know Best Westerns can be hit and miss, this one is always good and has a decent restaurant attached which is a plus

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Darin
Thank you for the kind words about your stay with us and for taking the time to write a review. I think overall the Best Western brand is trying to change that perception where they have tiered hotels the Best Western, Best Western Plus and the Best Western Premier in which all tiers have different amenities and standards that they must comply with. I hope you will try other Best Westerns along your travels and see all the improvements the Brand has made overall.
We appreciate your loyalty and hope to see you again soon.

"Nicely refurbished"

4

John H, Anchorage, Alaska
18/01/2018

We had not stayed here in a few years. We were pleasantly surprised by all the work they have done. It was always nice, but they really did a nice job fixing it up since our last stay. The rooms are very comfortable, staff is very nice, location is great. One thing to note is that the security is very strong. The outside entrances all require a key to open. The only thing that could be improved is that the room doors slam if you aren't careful shutting them. Prices are not bad. They gave us discount coupons for the restaurant, which is quite good. I highly recommend staying here.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you so much for writing a review on The Rivershore Hotel.
We are happy that you enjoyed our upgrades to the hotel, we continue to make changes and renovate as the years go on.
We value your feedback and hope to see you again soon.

"Perfect"

5

joshsR9151OE, Burton, MI, United States
11/01/2018

Great Staff from check in, check out and all the cleaning services provided during our 4 day/night stay. I stayed with my two daughters, 14 and 8, and the staff was very friendly and kind to us. I could not have been happier!

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for taking the time to write a review regarding your stay.
We are happy that you found our service and cleanliness top notch. Thank you for the 5 star review.
We hope to see you again soon!

"Beautiful property"

5

Barbara S, Harbor
07/01/2018

This is a very beautiful property with a river view. The room was great. Very easy to get to from I205 just south of Portland. There's a great park to walk if you prefer outside activity. And a restaurant connected to the hotel. There are also several other places if you want something different to eat.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for writing a 5 star review of The Best Western Plus Rivershore Hotel in Oregon City! We hope to see you again in the future!

"The River View is Great No Matter What Time of Year"

5

58patr, Port Townsend, United States
06/01/2018

All rooms face on the fast-moving Willamette River, so the view is always interesting. The rooms are roomy and comfortable. The adjacent restaurant offers good food and friendly servers. And we got a discount on our breakfast because we were staying at the hotel.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for the 5 star review. We think our restaurant and staff are pretty amazing as well, a destination restaurant in the area!
I think the best feature is the river, no matter what time of the year every time you pull up you are going to see someone on their deck enjoying the amazing view.
We hope to see you again soon!

"Is what it is"

3

dorinnet, Bend, United States
31/12/2017

The restaurant has great staff and good food. The property felt safe and watched. It's a place to try to rest with its good and not so good. Rooms doors open weird and doors slam shut loudly shaking walls, restaurant/bar occasionally echo through and hotel is by a busy intersection right off freeway. Hotel is located in a convenient location, next to the river (the view is beautiful!), across from several stores/restaurants and near the freeway with a stunning river trail and dock steps away.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for reviewing our hotel.
The next time you stay with us be sure to ask for river view room so you are not by the freeway, these room provide comfort, quiet and no distractions for light sleepers. I understand your point about how the doors are shaped on some of the rooms at a angle, but we also have rooms where they do not do that, so if you let us know we can get you in a room that fits your needs perfectly.
We hope to see you again soon!

"I'll always stay here when in the Portland area"

5

28/12/2017

Staff is most impressive--so helpful, knowledgeable and friendly. Rooms are comfortable and, when entering, warm and inviting. The view of the river is calming and interesting--often with a bald eagle in view.

Byers A, General Manager at Best Western Plus Rivershore Hotel, responded to this review
You captured the essence of what we want with every guest that stays with us. A nice clean comfortable room, an amazing view and the incredible committed staff! The bald eagle was a bonus! We hope to see you again soon!

"Happy in MIlwaukee"

5

21/12/2017

We have been staying at this hotel for over 20 years every year we travel to the area during the summer. We would not want to go anywhere else! Rooms are nice and comfortable, close to major travel routes, shopping and restaurants and onsite restaurant is great for breakfast.

"Rivershore Oregon City"

4

839pennim, Seattle, United States
18/12/2017

Hotel Staff Helpful and efficient. Room very clean and comfortable. Private deck overlooking the River. Bar was nice and service great, however they had Karaoke that started at 9pm on Saturday, so I did not stay long. Breakfast was good and service was amazing considering there was a family reunion of at least 30 people, many who had not been served yet. Will stay there again.

"Wonderful Service"

4

16/12/2017

The ladies that worked the night I stayed were upbeat, very welcoming and overall just awesome! When checking in I was offered to choose where I wanted to be. This is not always available. The staff went above and beyond to offer me assistance even though they were busy doing something else. When checking out the wonderful clerk let me know about promotional deals they were having asked me if I had time to sign up and offered to go through it with me. I felt like a valued guest. I come to Oregon city often and will stay here again!

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for your review of our hotel.
I am so happy to hear that our staff took such good care of you. We definitely value all of our guests and want to make sure they are staying in the room they want with all the benefits they should receive.
We hope to see you again soon!

"Nice setting on the river plus excellent service"

5

Schwick, Whitefish
16/12/2017

This hotel stretches the length of the river so as to maximize the number of rooms looking on to the river. Comfortable rooms with pretty good internet. The staff were VERY friendly and helpful. The restaurant was good and we received discount coupons for breakfast that made it a very very good bargain

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
We are happy that you enjoyed our hotel. Thank you for mentioning the restaurant and internet service.
We hope to see you again soon!

"Enjoyable"

4

lisasB6086KC, Bend, Oregon
11/12/2017

We have stayed at the Rivershore many times. Our stays are usually very enjoyable. The Rivershore has always been able to meet our requests. The staff at the hotel have always been polite. Love the river view.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for reviewing our hotel. We are happy that you enjoy your stays with us and hope you continue to choose our hotel when you visit the Portland area!
See you soon!

"Good place"

4

11/12/2017

Great location with a wonderful view of the river. Staff was friendly and very helpful. The accommodations were very clean and well kept. Restaurant food was good and every seat has a great view of the river. Plenty of parking during our stay and it was nicely quiet.

"Excellent Service"

5

09/12/2017

This hotel and its location is amazing for anyone who needs a large quiet room, convenience to everything including walking trails to ease the stresses of the day. The staff is helpful and experienced with regard to the business traveler's needs. Parking is also safe and secure.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Robin
Thank you for taking the time to review our hotel! We are so happy that you find our accommodations suitable for the business traveler.
We hope to see you again soon

"Pleasant surprise!"

5

Persinger A, Sunriver, Oregon
08/12/2017

This visit was a pleasant surprise. I had several negative hotel experiences elsewhere this year, so I wasn't expecting much of anything, but this place was great! Friendly staff, clean, convenient & reasonably priced - can't beat that!

"very worthy to stay."

4

yunyant, portland, United States
07/12/2017

A small, tidy but very cozy hotel. The service is very friendly and professional. The location of this hotel is very convenient and has easy access to go on a high way to go to the downtown or anywhere. The room is small but very cozy. If staying a few nights for business, the value is great.

"Nice Hotel"

5

06/12/2017

The room was clean and comfortable so we will stay here again but we will not eat at the restaurant again. The service was good but the hamburger was one of the worst I have ever had and couldn't eat it. The breakfast was a little better but will find somewhere else to eat next time.

"My favorite hotel BUT the wifi has to be repaired/replaced asap!"

4

Robert C, Tigard, United States
04/12/2017

I love this hotel as you have read from my previous reviews of this site. The staff is over and beyond in customer detail and service. The rooms are comfortable and clean. I call this my home away from home. But in the past few months the wifi has deteriorated to the point I cannot depend on it to do my reports and weekend work at home/hotel. The staff tries rebooting it and the phone support person reports the equipment needs to be replaced. I have complained and comments are it is to be updated...but when? Unfortunately I must stay at another hotel that has accommodating wifi service when i would rather be at the Rivershore.

"Great hotel, poor wi fi"

4

T3745QMbrandons, Pittsburg, United States
01/12/2017

I had a nice room, view of the river, and a small balcony to enjoy the view. The staff could not have been more nice. Great restaurant attached to the hotel that had very good food. RIvershore is the name. The only downside is the location of my room was so far from the lobby the wi fi kept dropping off and I was not able to get much work done. Just to prove my point as soon as I exit my room with any device it was full strength. The staff did as much as they could and as through as can be. Which was nice. I would stay again. Just request a room close to the lobby.

"Great stay"

4

montysmobilemarine, Coos Bay, Oregon
23/11/2017

Nice rooms with a great view of the river. Great location! Recently remodeled. Easy parking with parking for vehicles with trailers including semi truck! Nice pool and sauna. Friendly staff. Pretty good restraint.

"Convenient location, excellent staff"

5

20/11/2017

I would stay here again definitely. Comfortable room, excellent river view. Professional Staffing. Adequate lounge and food service. Parking very convenient access from freeway very convenient, Starbucks across the street easily accessible with car.

"Regular Visitor"

5

Sally B, South Beach, United States
20/11/2017

The staff is always helpful and friendly. The rooms all have views of the river below. Great walking trails along river. Across from shopping and restaurants. Close freeway access. Nice restaurant. I stay here at least twice a month and either business or visiting with family and friends.

"Great place!"

5

19/11/2017

The hotel is nice with a beautiful view of the river. The staff is excellent! Management; top knotch! Very clean and comfortable, a wonderful place to stay, highly recommended. Prices are great.Will be back soon!

"Frank Owens"

5

Frank O, Spokane, United States
19/11/2017

Have been staying at this property for 12 years (5-6 days/month), and have nothing but praise for the management and staff. I have always been treated as though I was their most important guest. I don't thank their employees often enough for their kindness toward me; a special thank you to Naomi and Nell.
You will never go wrong staying at the Rivershore B/W, Oregon City, Oregon.

"Great Hotel"

5

31joen, Stanwood, United States
15/11/2017

Great Hotel Very clean, Great location, Nice employees, Great Value This hotel is in a very clean part of town, close to some good restaraunts, not far from shopping. Has a great view, Walking paths and park. Not a far drive from anywhere in the Portland area. Very good people to deal with even though the guy at the front was a 49ers fan

"relaxing and convenient"

4

tanyaw241, Houston, United States
15/11/2017

I picked this hotel online in order to enjoy a mini vacation while visiting family in Oregon. The convenient local, river view, clean room, helpful staff and great restaurant made our stay relaxing and convenient.

"Wonderful stay-excellent value"

5

Ann S, Columbus, Ohio
07/11/2017

I have stayed in many hotels in Portland when I come to visit my daughter. This is my favorite-the staff is exceptional. Jordan at the front desk and Julius in the restaurant are amazing. Very relaxing and cozy spot. I will be back!

"Love this place"

5

CindyD682, Spokane, Washington, United States
05/11/2017

This was my second visit here. I came 15 minutes out of my way because I got a good deal on a place with a balcony by the river. Live the quiet and convenient location. Asked for top floor and unobstructed view which I got. It's next to a marine park with paved paths and vote of distant waterfall.
I like best western beanie of the following which were true of this place: exceptionally clean, vanity in different room from shower, toilet, magnification mirror, in room coffee, and a firm bed with good support. My back needed that. Pillow was comfortable enough I didn't need to bring in my own. Tea bags in the lobby.
Besides the location, I was glad I came here because the front desk gal was very kind and friendly. For the second time as a rewards member I got free appetizer with purchase of entre and $7 for breakfast. Service on Tyne restaurant is not fast so I didn't do breakfast but dinner and appetizer was superb. Any were free including Ahi and clams. I got about 5 oz of Ahi. Not fancy but good and generous. My halibut cease salad was good and huge. Only about 3 oz of fish was for after all that ahi.
The building is old and not perfect but I can relate. Modern carpet in Tyne hall was too thick to roll my suitcase on 4 wheels. Key worked fine every time. I like the decor. It fits the outdoor theme. The chair on the room reclined to my delight. I wish the shower had a shelf. Plenty Hot water and water pressure.

"Nice Hotel"

4

T9419CKwilliamw, Hood River, OR, United States
02/11/2017

Beautiful setting on the Willamette River. Had a balcony and we were able to see all of the activities on the river which were present even in the fall. I found this hotel on the Best Western site . Usually stay in Best Western, but never here. It is off the beaten path, but is a great find. We will stay here again.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for writing a review about our hotel.
I am glad you decided to give us a try when booking your room in the Portland area. We are just 7 miles south of Portland, so it is easily located and accessible by interstate 205. I agree that the river is very captivating, in all seasons and I am glad you were able to enjoy the beauty of the Willamette River.
Again, thanks for staying with us and we hope to see you again soon!

"Out of date"

3

ronmF8385EH, Las Vegas, United States
02/11/2017

Need to bring building up to current building codes. I do not feel the facility should be rated a BW Plus unless everything is up to codes. Stayed 4 nights and the keys had to be updated every day. The shower was either full cold or full hot and would change without warning

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Ron M
Thank you for the feedback.
We actually did a key system upgrade on October 29th, 2017, so we are finding already that we are not getting as many complaints for key errors as we have in the past. We did trouble shoot the errors we were getting from programming, to cleaning locks, human error and finally we upgraded our entire system this past week.
While we are a older building, our hotel does meet all building codes as well as ADA compliance by the city and state we live in, and pass all inspections from the city and county on a annual basis. We also comply with Best Western in the PLUS requirements, fortunately age is not held against us when they determine if we meet the cleanliness and condition scores to keep our Best Western Plus brand.
The shower changing without warning sounds like a shower valve, which is a easy fix as well, so I am going to check into your room you stayed in and make sure we get that fixed.
I really appreciate your feedback as these comments help us improve and do better for our guests. We hope to see you again soon!.

"Best Hotel near West Linn"

5

30happyone, Salem, Oregon
31/10/2017

Our water went out due to pump failure and I had to stay overnight in this hotel It was a lovely experience right across the river from my home town West Linn. I had to be to work the next day and I was able to get work done there, clean up and enjoy the good food, beautiful view and respectful happy staff.

"Black Mold! & Bad Management"

1

samanthadJ2254MH, Oregon City, Oregon
31/10/2017

My first time and I was mislead by the 4 star reviews. Water damage in all upper level rooms with black mold in rooms & in halls. Broken loud heater & clogged drain. Manager was beyond rude! Don't go!

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Samantha
When you complained about the mold, we immediately came to your room to rectify the issue and find out what was going on. In the 2 1/2 years I have worked here we have never had a mold issue. When we determined there was not mold you stated that someone had came in the room in the middle of the night and painted over the mold in your room. The reason this complaint escalated is because you were stating that you were going to tell all of our guests in the hallways that we had mold and you were causing significant issues within the entire hotel, from the front desk to housekeeping, simply stating things that were not true.
My hope was that you would find a hotel that was better suited for you since you were so dissatisfied with our property. I was unable to get a word in edgewise when we were discussing these matters. I am dismayed that you chose to use this forum to discuss your issues since they are one sided and simply not true.
I do hope that you find a hotel that meets all of your needs when you visit the area, I do apologize if you feel that our staff treated you badly, but upon interviewing all of the staff involved, we went above and beyond in trying to resolve all of your issues.

"Very Nice Views of the River"

4

74julieannr, Sacrametto, United States
29/10/2017

I had an interview. Had a good experience. Could not check in early. Room service was good for size of hotel, but not your typical hotel service, they want you to take your own tray at the door...kinda strange. And housekkeping left it in the hallway.

"shabby rooms"

2

Clare D, Bend, Oregon, United States
26/10/2017

No veteran's discount and we had to change rooms because the TV didn't work. The next room offered was supposed to be an upgrade but it was far smaller, noisier and didn't have the perks the first room had. Won't go there again.

"Terrific place to stay"

5

valeriapQ8622QE, milwaukie, United States
25/10/2017

Enjoyed staying here..very quiet. The employees were all very helpful and polite. I spent 44 days here and do not have one complaint. It was wonderful to run down to the lobby and fresh coffee was always available. Tea and hot chocolate were also available.

"clean and reasonable"

5

707clauden, laguna niguel, United States
25/10/2017

Clean room and bathroom, good bed mattress and pillows, quiet heater, what more can you ask for? Very convenient restaurant with the coupons for discounts to hotel guest. Brought the price of meals down to an extremely reasonable point.

"critic"

4

edwardlF9053RL, Bonanza,OR., United States
23/10/2017

The motel is very good , on a splended site and landscaping. Complaints are minimal. i. e. We wish there had been a Continental breakfast.. The bathroom door had a loud scweak, and the toilet had to be flushed three times or more to purge the bowl.

"Very Helpful"

5

Q7995QDmaryr, Lebanon, United States
20/10/2017

We were staying the night after my daughters surgery. The staff was very helpful and patient as we had to come late in the evening and needed a later checkout to accommodate her recovery from all the medications during surgery. Everyone was very helpful and they even had all the extras we requested in the room before we arrived. Thanks so much for a great stay!

"Nice hotel, nice location."

4

19/10/2017

Clean, well maintained. Nice staff. The only disappointment was that I arrived late and was unable to enjoy the beautiful location. The hotel sits right on one of Oregon's magnificent rivers.I will be back next July and plan to stay an extra day to enjoy the area.

"Nice locaton, great breakfast at restaurant"

5

WillametteWill, Willamette Valley, United States
18/10/2017

Very pleasant experience at this hotel. We were only there for a quick stay after arriving at PDX and had some business in the Oregon City area the next day. The staff upon check in was extremely polite and helpful. The hotel has a unique layout with rooms above ground level and with interior hallways. The rooms are on one side facing the river which is nice.
Room was quaint (you can read that as a little small) but large enough. Everything was clean and in nice condition, not extremely modern, but worked well.
Here was the best part, the restaurant for breakfast was one of the best hotel omelets I have had in ages. Staff was polite and attentive. The restaurant is easily accessed from the second level of the hotel.
Overall enjoyed having the river outside the room window, very polite staff and good location.

"wonderful place to stay when in Portland/Oregon City"

5

Barbara N, United States
16/10/2017

This hotel has a small town feel in the middle of a big metropolis. Even though it is right off of I-205 you would not know it. Having stayed here several times, I keep coming back when in Portland area. Beautiful view of river. Nice walking area. Close to Starbucks and McDonalds.

"Cozy and Welcoming"

3

Kelly S, Houston, Texas
16/10/2017

My sisters and I stayed here for a weekend trip for our cousin's wedding. The front desk staff was helpful when we arrived too early for check in, holding our bags as we wandered over to the McDonald's. We ultimately stayed on the top level, where the front door faced the busy highway and the backdoor faced the gorgeous river. No complimentary breakfast, but you do receive a coupon to eat at the attached restaurant. We went for breakfast and really enjoyed the meals, though the drinks seemed a bit overpriced. Beds weren't anything special, but I always love when the hotel offers amenities including makeup wipes and nicer shampoo/conditioner/etc. Overall, we would stay here again, just to enjoy the river view - which is also easy to walk to and skip rocks at.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you so much for your review on Trip Advisor.
We also offer river front rooms that directly face the river as well, however it sounds like you were in one of our partial view rooms. I am glad you enjoyed the amenities and the scenery, we think it brings so much to the overall experience. Next time you are in the area, be sure to ask for the river view rooms so that can avoid any outside distractions that might impact your stay.
Again, thank you for your time in writing a review and we hope to see you again soon!

"Clean and comfortable"

5

paulg3132, Port Orchard, Washington
11/10/2017

We needed to find a place near a friends home for a birthday party in West Linn. This was the perfect place. super easy access to the freeway (205). We had a room on the third floor overlooking the river we just sat relaxed for a while watching the boats go by. the room was very nicely decorated and super clean (I tend to be kind of picky on that point). At check in we also received a $7 (each) voucher for breakfast at the restaurant in the complex. A very nice stay!

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for taking the time to write a review.
I was so happy to read that you you enjoyed your stay with us. It is so peaceful here watching the river, the boats and sometimes the sea lions. We also find it very convenient to the south part of Portland and easily accessible to the freeway.
We hope to see you again in the future!

"nice view"

3

176janicel, phoenix,oregon, United States
09/10/2017

good room nice view of river from balcony. Parking leaves a little to be desired. Good restaurant. Also McDonalds in walking distance. Good beds etc. would stay again if go to Oregon city. Liked the view of the river from the balcony.

"The River View sold me"

4

Sony M, Myrtle Creek, Oregon
06/10/2017

The location is right in the river and a park. A little noise from the bridge traffic but the view made up for that. No continental breakfast unless you took a voucher to the restaurant. Good was good but the value of the coupon got you coffee, juice and a muffin only. Had to upgrade for more and tip a waitress. Ok for me but may be a concern to some travelers. The voucher was $7. So if you upgrade, that amount is deducted off the bill. The hotel is comfortable and easy to get to places. Would stay there again for sure.

"Hotel was great/Restaurant not so much"

4

05/10/2017

Hotel was great. No complaints. The restaurant however has no customer service whatsoever. The do not have room service until 8:00 and judging by the way I had to wait just to get a pot of coffee and 2 muffins to take back to my room, I am sure the wait for room service, when they decide to offer it, would be VERY SLOW.

"Nice clean room in a beautiful location."

4

LMGargis, Florence, OR
04/10/2017

This hotel was both clean and quiet. It offered a small balcony ( enough for two) to sit and enjoy your coffee while looking at the River and bridge not to far away.
In addition, they have a very nice restaurant and are located within walking distance to a strip mall with numerous stores and restaurants. I would highly recommend a stay here.

"Nice area"

3

avonaureldeg, Bolingbrook
03/10/2017

The location of the hotel is great. the room is clean and the service is good. It was a good hotel for the area. Restaurant is good. good view. Although the room is small but it was okay. The housekeeping is great. the housekeeping is right on time.

"Great for south Portland"

4

EuForia_01, California
30/09/2017

One of the prettiest motels I've ever stayed at, Right on the river, and for those who like high steel bridges, there's one within view.
The room was spacious, good for twin sharing as the sink was outside, but behind a wall so that the light didn't wake the other person. Quality balcony furniture was much appreciated. Very clean, comfortable and convenient with great view too.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for taking the time to review our hotel.
I appreciate all feedback and each guest values different things when they stay at a hotel. We absolutely think the view is one of the best on the Willamette and are happy to hear that our guests enjoy it as well.
We hope to see you in the future!

"Pet Friendly"

5

ABC123Teacher, Sacramento, California
30/09/2017

Stayed at the Rivershore while we were waiting for our home to close in Oregon City. Not many options for us to have our Blue Heeler with us so we chose the Rivershore and also because we are Best Western Members. Loved the location close to the river: watching the fisherman, walking the dog on the trail in addition to the areas at the hotel for the pets, and close to shopping. The room was clean, comfy and nice as was the bed. Breakfast voucher a plus and grandkids loved the pool! Would recommend to family and friends.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for writing a review regarding your recent stay with us.
I think you captured the essence of what most of our guests experience when they stay with us. A beautiful atmosphere, great food, amenities that are good for the entire family, cleanliness is a top priority and of course a comfortable bed.
We are happy you and your family chose to stay here during your stay and look forward to seeing you again in the future.

"Portland Area Stay"

5

Mike C, Milton Freewater, Oregon
28/09/2017

No need to consider any other Hotel in the Portland area. Great Room, Great Staff; and excellent meals. Even though I could have stayed closer to my appointment the Rivershore was more than worth the few extra minutes of driving time. Thanks Again, I'll return often.

"Pretty good for a quick trip"

4

depechian, Eugene, Oregon
26/09/2017

Everything was really nice about this place. An indoor pool would have been awesome, but due to the time of year I can understand why the outdoor pool was closed. My only complaint, the coffee machine was not clean in our room. Old grounds were still in the machine and who knows how old they were... Other than that everything was fine, Even the freeway noise wasn't a deal breaker for us.

"Restaurant and Hotel both above standard"

5

621lanis, Terrebonne, United States
25/09/2017

We found this hotel, with it's accompanying restaurant very pleasant to stay in. If I'd realized that the bath tubs had a jacuzzi, I may have brought some bubble bath :-) The quality of the coffee was poor, but that's pretty standard in most hotels I've stayed in. The good news is that there was a Starbucks nearby.

"Perfect Location"

5

joannr113, Reno, Nevada
21/09/2017

We have family in South East Portland and we enjoy staying at Riverside whenever we visit. The hotel upgrades often and is close to shopping for anything we might need. The restaurant is convienient and the food and serve is excellent. We will be back again and again!

"Best Western, Oregon City"

5

cindijohn2016, Spokane, Washington
20/09/2017

Excellent place to stay. Close to McDonalds and a park. Convenient and close to freeway. Rooms are clean, private, and secure. Staff were helpful. Parking is convenient. Highly recommend staying here.

"Welcoming"

5

aeberley, Yuba City, California
19/09/2017

Perfect location. Convenient and quality restaurant attached to the hotel. Clean rooms. Great view. Friendly and hospitable staff. Very welcoming environment. I will stay here when I visit again in the future.

"Great Hotel and Staff"

5

Jackie B, Henderson, Nevada
19/09/2017

Great hotel, wonderful location, outstanding lounge and restaurant! Great little hiking trail right across the street along the river. Super access to nearby highways. The staff were warm, friendly, and most helpful!

"Pleasant stay"

4

Leo L, Las Vegas, Nevada, United States
18/09/2017

Had business in Tualatin and decided to stay at the Rivershore because of the view of the Willamette river. The view was hampered by the smoke from the fire, but it was still a good view.
The room (211) was clean, smelled fresh and was quiet because of the river view.
I had a good night's rest.
Breakfast at the adjoining hotel was good too. You get a $7.00 off coupon for food.
All in all, a good stay. I'd stay again.

"Disappointed"

3

11/09/2017

Location was great. Rooms not very clean. Windows were filthy. Staff was attentive and helped with complaints to the best of their ability. Not sure if we would stay here again. If this is a Plus, I don't think we will EVER say in a no-plus facility.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
THank you for taking the time to review our hotel on Trip Advisor. I was very disappointed to read your review. This is not the expectation of cleanliness that we have for our hotel and take the cleanliness of the facility and the rooms very seriously. I am researching the room you were in and working with my housekeeping team to address the issues that you had.
My apologies that your stay did not meet your expectations as our goal is to exceed all expectations in service as well as cleanliness. Again, thank you for taking the time to review our hotel and I do hope you will reconsider staying with us, and our brand in the future.

"Amazing restaurant!"

5

DiniEdmonton, Edmonton
11/09/2017

We booked this hotel while heading down from Hood River. I was disappointed when I realized that it was right next to the I-5.
Because we were famished after a long drive from Sandpoint, we ate at the restaurant attached.
What a great idea! We had steamed clams as our appy (were given a free coupon when we checked in). Wine was $10 off per bottle on a Sunday night so had a great Cabernet Sauvignon from Washington for $17.
We shared a 14oz Prime Rib meal. We paid an extra $2 for them to split it & had a feast! The prime rib was tender & the vegetables were fresh & grilled (zucchini, carrots, green beans). Delicious!! Of course the baked potato was loaded & more than enough!
Totally unexpected great restaurant!

"beautiful river setting"

5

Linda T, Medford, Oregon
09/09/2017

We always stay at Best Western when traveling and there are rooms available the staff was very helpful. The room was very clean and comfortable. Great restaurant on site. We enjoyed complimentary appetizer with our dinner and loved the breakfast option. It was easy to get to right off the interstate. Will stay again when in the area. We highly recommend this hotel.

"Travel With Puppies"

4

carlt73, Medford, United States
09/09/2017

Very nice stay! The only problem was someone smoking in the non-smoking room next to ours and the smell filtered into our room. Otherwise, we enjoyed the location that was right next to parks and a river. Oregon City is also very pleasant.

"Convenient location"

4

Michele A, Meridian, Idaho
05/09/2017

Our family came from all over for a wedding. They would not give us group rates, but still a decent place. A bit outdated and tub/tile needs work.
Staff were all wonderful, especially housekeeping. I woyld stay again but would probably opt for river view rather than roof under repair view.

"Good Location Ok Hotel"

3

05/09/2017

When I arrived at the hotel I was kind of disappointed as it said it was on the river. It is but has tree blockage and a road in between. It was nice to be able to walk over to the river with the dog. The hotel staff was nice and helpful at check in and check out. The restaurant was nice but the service was very lacking. For dinner the waitress was not the friendliest and the fan above my customer was blowing dust on him while he ate. Cleanliness was not the best. Morning breakfast was good and the service was great considering the waitress was the only person there so she had to juggle multiple tasks. Overall the Hotel is OK and it looks like they are trying to update the location so I will check back next time down on business.

"Treated like a V.I.P."

5

585kathya, Eugene, Oregon
02/09/2017

I'm away on business a lot and at Best Western Rivershore they always treat me as I'm the president of their company. They go out of their way for you. They have an excellent restaurant that is attached to the hotel. They have recently remodeled and every room has a beautiful river view.

"nice get away"

4

ericmN4862OP, Oregon City
29/08/2017

awesome very helpful staff. nice hotel rooms, great spacious bathroom, shower with 2 heads 1 fixed and the second attached to a wand,and a stool for cleaning and other "reasons". The wifi was great, my only complaint was the bed was firmer than I'm used to.

"Just fine"

4

michellelO3732QZ, San Diego, California
28/08/2017

Pretty good experience. Staff was great. Only complaints: peeling wallpaper which is dated. Room seemed clean. Bed not too uncomfortable but not excellent. Great place to rest your head if you are busy sight seeing.

"Great River View and Park Access"

4

28/08/2017

The Best Western Plus Rivershore Inn is a clean, well maintained property that is aging very well. All rooms have a great view of the Willamette River and just 2 blocks from the entrance to the sportscraft landing and river park. Recommend when making a reservation whether it on-line or directly with the hotel be sure to note the confirmation number. The front desk staff is very friendly and will take the time to chat about almost anything. The on-line reservations don't always coincide with hotel's reservation system. One of the perks of staying at the Rivershore is their affiliation with the contracted on-site bar and restaurant. Each guest is given a $7 breakfast voucher and each room is given free dinner appetizer with purchase of 2 bar drinks (alcoholic or non-alcoholic). Additionally, the bar has very reasonable prices that can turn a couple of appetizers into a complete dinner. For those traveling on a budget, there is a MacDonald's across the street. One downside is the small elevator. If you require the use of the luggage cart you may find its only one person and cart, additional folks will have to wait for the next elevator. Would I stay here again, yes.

"Good Location - Great View"

4

boopstr, Alexandria, Virginia
27/08/2017

Best Western Plus Rivershore Hotel is an interesting venue located on a bluff above the Clackamas River, Oregon City. Friendly staff, help and accommodating. This hotel, although dated, is under going some upgrades, none of which interrupt the quiet location and awesome views of the Clackamas River. The hotel has limited onsite parking when the hotel is full, but there is free overflow parking on the street. The hotel has an nice onsite pool and separate onsite restaurant. Ideally located close to major thoroughfares and freeways to major sites/attractions and into Portland. This location is close to shopping and boutique eating and micro pubs. When we have occasion to past through Portland/Oregon City area we will stay at this hotel.

""Great location & staff, but room situated poorly""

3

MC N, San Jose, California
23/08/2017

The location was very centralized. The hotel situates between Woodburn (where the Tulips Festival was) and the Columbia River Gorge. It only took us 30-40 to each location. The staff was very friendly and professional. They even lend me an umbrella before we drove out to Woodburn. The one thing that we was not please was the view from our room, #404. It overlooked the rooftop of the lower building. A few mornings when were were there, we saw maintenance guys came in and out to talk on their phone, so we couldn't open our curtain/blind until they went back in. The patio has the AC unit from the adjacent room sticking out into our patio side. It was running and blowing dirt into our face when we tried to sit outside.

"Basic hotel with great location"

4

Mona M, Auburn, Washington
23/08/2017

We stayed here for two nights to be within easy driving distance to the total solar eclipse zone. The front desk staff were helpful and welcoming - even offering us eclipse glasses if we didn't have them. The room was clean and of sufficient size for two adults and two very large dogs. We had a balcony overlooking the Willamette River, which added to the ambiance. We took the trail across the road from the hotel to a nice river park, where people and dogs could play in the water. Most shopping, except for grocery, is at a mall across the street on the opposite side of the building. We paid way too much for our stay, but that was due to supply and demand - the solar eclipse. Their normal price is reasonable. We also paid extra per dog per night, rather than a simple per night fee, which is more fair - especially since one of our dogs doesn't shed and the other is a light shedder.

"Nice Location Overlooking the River. Typical Rooms"

4

Douglas H, Cincinnati, Ohio
22/08/2017

The best thing about this hotel is that the rooms overlook the Willamette River. The location is convenient for travel either north or south on I-205. The rooms were clean and quiet during our stay. The coupons for reduced price for breakfast at the adjacent restaurant were a bonus. Sure, it is not new and completely updated, but is was fine for the rice.

"Look for a room elsewhere."

1

Greg G, Le Claire, Iowa
22/08/2017

Rooms and carpets were very dirty and stained. We had a three night stay, and were promised every day that the carpet would be cleaned, and it never was done. Poor housekeeping service and the hotel is in need of an update. Billing was also not correct and required a conversation with the desk versus our normal express check out. To many hassles and broken promises with this hotel. Stay somewhere else.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
HI Greg
We actually went in your room and spot cleaned your carpet two times during your stay. I was working the floors and went in that room personally. We normally don't bring in the extractor when guests are staying over as then the carpet will be very wet. but we did use a chemical spray and scrubbed the areas in your room. I do apologize that the credit was not applied to your account, I am speaking with the person that checked you in regarding that matter. So sorry that you did not enjoy your time here and that we caused such a hassle for your stay, that was not our intention.

"The eclipse gouge strikes again"

1

776randallm, Spokane, United States
21/08/2017

Raised the rates three times over and we left several days before the eclipse. Also quit servicing the room when the rates went up.Have stayed here before but won't make that mistake again.Will find a better place to stay and meet family and friends

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
I checked into the housekeeping paperwork after I got your other complaint. We actually did service your room on each day of your stay. On August 17th, you had a Do Not Disturb sign at 10:00 AM, your room was serviced later that day, before 3:00 PM. ON August 18th, you had a DND sign at 9:00 AM and 10:00 AM and then we serviced your room at 3:00 again. On August 19th, you had a DND sign at 10:00 and 11:00 and again your room was serviced at 2:30 on this day.
During special events such as Super Bowl, Eclipse, The Olympics, there is limited supply there fore rates are increased. It is not considered price gouging. My concern is, did you not receive a confirmation of what you booked before you arrived? We have all of our guests sign a registration card confirming the rate they were quoted. Instead of posting publicly about the rates being so high, you had the option of choosing another hotel and not staying here.
I certainly hope you find a hotel that fits your needs in the future, but if you would of went to any of our competitors you would of probably paid much more.
Have a great day!

"Oregon City Best Western"

4

V672NImichaelr, Colville, United States
15/08/2017

The staff is always friendly and helpful. The hotel sits in a lovely location overlooking the river, close to parks for walks, and near by shopping and downtown Oregon City. Easy on and off 205 freeway access. Breakfast staff is a bit short handed in the mornings and breakfast tends to arrive a little tired. Other than that, the rooms are comfortable and quiet.

"Basic but nothing special stands out"

1

europearoundtheworld, europe
14/08/2017

If you're looking for a fast, very very simple and plain place on the road for one night, then this is acceptable. Relatively clean, on a busy road so it's easy to get in and out and park but heavy traffic and dull surroundings. If you're looking for something special, unique or interesting, I would look somewhere else. if you want fast food and really dull chain stores nearby, then this is ok. It's in desperate need of an overhaul and full renovation. It was fine for a fast stay - but overpriced for the quality and a really dull town/area. I don't plan to return. Thanks for the polite service at check in.

"Good option in Oregon City area"

3

14/08/2017

One of only a few hotel options in the Oregon City area. Older hotel, but room was reasonably clean and hotel staff was helpful. River view was nice and quiet and the bed was comfortable. We did not try the hotel restaurant/breakfast. Staff was helpful and accommodating.

"Great location"

5

OCMayorMom, Orange County, California
09/08/2017

Decent enough hotel right off the freeway. Great views of the river and not a bad walk into historic Oregon City. We were able to walk in to have diner, ride the elevator and walk down to view the waterfall. There is a McDonalds right next door and a restaurant and shopping center across the street. We had a nice breakfast at the hotel restaurant. Rooms were what you would expect from a Best Western, we would have no problems staying again.

"Great place to stay"

5

09/08/2017

Great access from and to the Interstate. Rooms were very nice and the staff were courteous and professional. We did a family reunion and loved staying here. The lounge for a night cap was great and the breakfast we had was right on the river which was very nice.

"Best in Oregon City / Milwaukie Area"

4

margaretsU9080WB, Millbrae, United States
07/08/2017

This hotel is on the banks of the Willamette river, just north of the 205 freeway. We enjoyed our pleasant stay at this hotel, with a river-view balcony. The rooms could use a little updating but I'm not complaining as they were clean and quiet. The voucher system for $7.00 credit for breakfast at their hotel resturant was a bit different. We were only allowed 2 vouchers for our family of 3, so I ate overnight oats in the hotel room while my family ate at the hotel restaurant. I would have preferred a self-service breakfast that all of us could have ate together at our own pace. I did ask for an additional voucher but was told no.

"Use the stairs!"

2

Disney_Dreamer_65, Dallas
06/08/2017

The room in this hotel was clean and comfortable. Also, the view of the river was great!
This is a 4 story hotel that it fairly long. We were in room 336, which is at the far end of the hotel. The check in process was very smooth - we were issued room keys that operate the elevator and unlock the door. We had a very hard time calling the elevator with the keys, and they would not open the room door. I had to walk the entire length of the hotel to get new keys. The second set of keys worked well.
Be warned - the elevator is old and you can get stuck in it. My wife was riding the elevator with another group of people who got off on the second floor (she was going to the third floor). After the group left the elevator, the door closed and the elevator would not move! The door wouldn't open and my wife needed to call for help. She was stranded in the elevator for approximately 10 minutes. It was a warm day, and she was very stressed regarding the entire situation. The hotel's response was not very acceptable - they said that this has happened in the past and that it is not good to be stuck in the elevator. I feel that they should have been way more apologetic!
Not sure if we'll return to this hotel.

"Stay away"

2

L8250BYthomasr, florence, United States
02/08/2017

Stay away. Find another hotel for the same price point and you'll enjoy yourself more. the view of the river is the only thing memorable of our stay at this motel. TV choices really suck. For the price, it felt like a ripoff

"Vacation"

5

johneU9555KV, Murrieta, United States
02/08/2017

We always enjoy our stay at this hotel!! It fulfills all our needs, is close to our son's house and the view by the river is so serene. An added feature is the RV park down the street where we can walk to and enjoy a little hiking and kayaking. It's in walking distance to shopping and restaurants. It is also easy to access the freeways.

"Fantastic View of I-205 Traffic"

3

Steven S, Seattle, Washington
01/08/2017

This is a reasonably managed Best Western. Clean room, average restaurant (but the breakfast waitress provided great service...very attentive and she comped me the $7 coupon when I realized I left it in my room). Very convenient location right off I-205 and about a 10-minute walk to downtown Oregon City. The only negatives:
* Very worn furnishings in my room (it's due for a refurb)
* Fantastic view of I-205 from my balcony. There are earplugs in the nightstand but with the door closed, it's not much of a noise issue.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for the feedback regarding your stay with us.
I was pleased that the restaurant took care of your coupon, without sending you back to your room , that is the type of service we expect. Thank you for saying that we are reasonably managed, as the General Manager I take a lot of pride in every aspect of my job and feel that we do an excellent job on all aspects.
The partial view room that you booked, although does face the 205 freeway, has amazing views of the Willamette River and the Willamette Falls, I actually enjoy those rooms and the view. The earplugs are meant for the sea lions that sometimes cause a ruckus down on the river, however we have not had that issue as of late, but of course guests are welcome to use them for what ever reason they choose.
Thank you for taking the time to review our hotel, we hope to see you again in the future.

"Traveling to visit family"

4

482Theresa, Gold Beach, Oregon
31/07/2017

We like staying at this Best Western as it is very conveniently located right off of 205 and near family living in Clackamas. They have a restaurant located on site which is very convenient and the hotel accommodates people traveling with pets. There is a small park right next door to the hotel.

"Mini vacation"

5

976debbieq, Coeur D Alene, United States
26/07/2017

Stopped here on my way home from a business trip. Location is awesome...sits right along the Willamette River in Oregon. Room was large and comfortable. Dinner was great in the restaurant. You have to try the Lemon-berry cake..reminded me of my grandmother's cooking. View was awesome from our room. Enjoyed a nice breakfast before getting back on the road. Will be my new stopping point when traveling through Oregon City, Oregon

"Right by River"

4

25/07/2017

Have stayed multiple times in this hotel and love overlooking Willamette River. Rooms are spacious. Only disappointment is having only 2 selections for breakfast within voucher amount and coffee NOT included.

"Rivershore"

5

marthao87, oregon, United States
25/07/2017

One of the best service I have ever experienced.the hotel is clean and provides u great hospitality.The staffs were very helpful.great food and view.can wait for my next trip, really enjoy the shopping center just walking distance form the hotel.

"Furious and Disgusted"

1

KellysKTNGranny, Ketchikan, Alaska
23/07/2017

The only reason we chose this outdated hotel with the death trap elevator and expensive breakfast was the pool. We came back from shopping and found the pool closed - until two days after our scheduled check out date. No notice. Overpriced, ridiculous fluctuating rates based on nothing, and definitely not worth it. Beware the shower is inconsistent between freezing and scalding. Horrible.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
I am so sorry that you did not have the room that you wanted, that is absolutely our goal at check in is to provide guests with the exact room that they want. If you do ever stay in the future, be aware of booking the Queen no balcony, or Queen partial view which you booked on your stay for this visit, these rooms types both sit on the freeway side of the hotel. The queen river view although are more expensive, offer a quiet room with a amazing view.
I was also concerned about the comments you made regarding my staff applying polish during their shift. I reviewed our camera footage during this time and there was not any members of the front desk staff applying nail polish, or doing anything unprofessional during that time. I am not sure what you are referring to, but it simply did not occur during the time frame that the computer stated you checked in.
Holiday Inn is a fabulous hotel as well, but they also have rooms that sit directly on the freeway. Booking directly on the website or with the hotel will ensure that you get the exact room that you desire.
Thanks for taking time to write a review.

"Wonderful view"

4

Ron L, Sacramento, United States
19/07/2017

Although a bit pricier than I would like, we love the view from the room and are willing to pay a bit more for this. A pleasant and quality place to stay. Since you want me to use more characters, will fill up some more room with this sentence. l

"Portland area hotel"

5

Fred S, Lewes, Delaware
12/07/2017

A great place to stay when visiting the Portland Oregon area. I had transportation provided by family but there is ample parking available. Across the street are various stores for convenience especially if you forgot something or need some snacks or refreshments.

"Nice location"

4

drifterdon, Long Beach, California
11/07/2017

This is a decent hotel in a nice location on the Willamette River. The attached restaurant was good for breakfast but just average for dinner. We had a nice room facing the river, but it could have been a little cleaner.

"Better than some I have stayed at."

3

Q6597JVbettym, Springfield, United States
08/07/2017

A bit overpriced, noisy by section doors (they are loud when they close, sounding like someone slammed them). Good breakfast, but only received voucher for one day and not both like advertised. Nice view of the river, nice balcony. Overall, better than some I have stayed at when traveling.

"Relax on the banks of the Willamette"

5

StormCentral, Oregon
08/07/2017

Rest, relax and rejuvenate your body and soul in this beautiful hotel situated right next to the Willamette River and next to the Jon Storm Park in Oregon City. The rooms are furnished beautifully and the connecting restaurant has wonderful fare for all to enjoy.

"Fantastic view! Relaxing!"

4

kite313, Houston, Texas
07/07/2017

We did not know the area at all. Just booked on line and was pleasantly surprised by the walking distance to the Clacamette Park and Jon Storm Park. We stayed 4 days in this
Hotel and enjoyed the breakfast. The indoor hot tub and outdoor pool, Small but clean.
The only problem is in the daytime they were fixing the roof and we were on 4th floor which is extremely noisy. After suffering for 3 days, we requested the hotel change the room for us. We were changed to a third floor which is the river view. We are very pleased!

"Great place! Great view!!"

5

dwsaturn, Salem, Oregon
05/07/2017

Me and my wife stayed here for one night and to start off checking in was very easy with very friendly staff. They gave us a free appetizer for dinner and two $7 off coupons towards breakfast. Also describing where the room was located was very easy to understand.
Our room faced the river with a balcony with minimal traffic on the road just below our room. We had a great view watching the sunset and watching some of the boats going by. The room itself was a great size with a huge bed, along with a comfortable chair. Also we had a small desk with a comfortable office style chair. The only small complaints was some of our "neighbors" were a little loud but our sleeping experience was quiet.
We ended up eating both dinner and breakfast at the hotel restaurant and it seemed very short handed but the staff was friendly. The food was nothing to special but it was good. It was nice having a restaurant at the hotel so we didn't have to drive anywhere (not many places nearby). Our food at breakfast tasted a little undercooked but it was still nice to not worrying about driving anywhere.
The hotel was close to downtown Oregon City but the main road is a little busy to walk along but it is a short drive. If you are in the area again looking for a place to stay that has a great view, a restaurant and quiet then stay at the Best Western Plus Rivershore Hotel.

"Do not recommend this hotel"

1

K d, Silverdale, Washington
04/07/2017

Had dinner at restaurant and extremely disappointed. Chose this hotel as we had a long day of driving and had another 10+day drive a head of us. We were supposed to be able to get some type of breakfast but we waited and waited and could NOT even get sat down!

"Oregon City"

5

Lee B, Las Vegas, Nevada
03/07/2017

Views of the Clackamas river and the Wilamette with great walking paths. Motel everywhere is very clean with great restaurant and great food.
Very easy to get to airport. Very easy to get to downtown Oregon City.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Lee
Thank you so much for writing a review about your stay with us at The Best Western Rivershore Hotel in Oregon City. I am so glad that you mentioned the cleanliness as we take such pride in ensuring our hotel is clean, every single day!
We look forward to seeing you again soon.
Amy

"Pleasant Environment"

3

Trav5316, Lancaster County, Pennsylvania
27/06/2017

The Best Western Plus Rivershore building is long, tall, and narrow. All rooms are on the side that faces the Willamette River. This provides a pleasant view to all customers. The view can be enjoyed from inside the room or from the balconies, which all rooms have (or apparently to this reviewer, all rooms have).
There is a walkway along the Willamette across the road from the building. There is also a larger park to the north of the building. The park extends to the point where the Clackamas River flows into the Willamette.
The rooms were clean and fairly standard in terms of amenities. A full service restaurant is attached to the hotel. There is no complimentary breakfast, but a discount coupon was provided for breakfast at that restaurant. Depending on one's preferences for breakfast, this can be an advantage or disadvantage.
Many of the flourishes associated with this hotel are external to the hotel itself. I choose to rate the experience of the hotel, itself, as average. Having stated that, it should be noted that this average was good enough for us to stay several times over the years and we always found the staff to be polite and cooperative.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Thank you for taking the time to review our hotel. I definitely agree with you in that our surroundings definitely makes for this to be a pleasant place to visit. I appreciate that you enjoyed your stay and took the time to write a review. As a repeat customer, what can we do better so that we do receive a 5 star review from you?
Thank you again

"Danger"

2

W6196YXroys, Blaine, United States
26/06/2017

Homeless people at night. At the south end of the hotel is a park, with restrooms which are open all night long. They could have free entry into the hotel parking lost, is not gated. It not safe to take a morning walk by the river.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
In response to your review regarding the area that is not our property;
We take the safety and security of our guests very seriously, and patrol our lot physically and via cameras, to ensure the area is only for our guests. Due to fire code, we are not able to gate off the parking lot. We unfortunately do not have control of the public park area or the homelessness that is present in every part of the Portland Metropolitan Area.
We do feel that it is safe to walk in this area and we have never had any safety or security issue with anyone from the park in regards to guest safety.

"DISAPPOINTED"

1

Leeann S, Portland
25/06/2017

We were given a room adjoining another. The other room was full of what sounded like a Frat party until the sun was coming up. Then the powder coaters started on outside of our building. No water pressure when we showered. Worst BW experience ever. So disappointed and we stayed there last minute so I'm sure we were charged way more than normal.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Leeann
I am very sorry that you had such a disappointing experience when you stayed here. It is important that our guests get a good nights rest, and I wish you would of called the front desk to let us know there was noise from the other room. We would of taken care of this right away. I will definitely look into the room and why the shower pressure was not up to standard, this is not something that we normally hear about our water pressure so I appreciate the feedback. I have made a adjustment to your rate for the concerns that you had with your stay.
We do hope that you reconsider staying with Best Western in the future.

"Really Nice for Small Suburb"

4

susancE6319NK, Milwaukie OR, United States
25/06/2017

This Best Western Plus hotel is very nice for a small suburb on the edge of Portland. You will be out of the way, out of the noise, and out of the traffic. The hotel sits near the walkway along the river and historic Willamette Falls. The entire area is scheduled for renovation, so there is lots to see and places to stop for a nice quiet walkabout.

"Great Views"

4

19/06/2017

Great views of the river, nice room for the price. Close to everything. Breakfast is in the nearby restaurant with a voucher, but only covers part of meal. However, the food is great. My only gripe is it is a bit noisy due to the nearby freeways. Other than that my room was very comfortable, the bathroom was spacious, the bed was very comfortable and there were plenty of TV channels to watch! Oh and of course free Wifi... woohoo

"Thank you!"

5

darlenem891, United States
18/06/2017

The best hotel in Oregon City! The room's we're a little bit small but it was clean and very nice. I would recommend getting the river view room. Fitness Room was okay and the spa and pool is amazing. They also offer coupons for their restaurant.

"graduation"

4

Robert W, coos bay, ore, United States
16/06/2017

hotel needs a place to sit while waiting, to check in, outside, staff was very cordial and receptive , all employees were gracious and receptive, property was very clean and well lite at night time, really liked the landscaping

"Good"

4

971micahe, Eugene, United States
12/06/2017

Hot tub could be hotter. Clean room easy access to the freeway. Good food found near by. I will be staying here again in the future. Just wont use the hot tub. The tv connection was not that good channels were at static

"Very Convenient Location -- Clean & Comfortable"

4

Charles89145, Las Vegas, Nevada
11/06/2017

This Best Western property is located at the McLaughlin Blvd. exit off I-205, with easy access to the ramps in both directions. The location makes it perfect if you have business anywhere south of Portland (Lake Oswego, Milwaukie, West Linn, Tigard, Mollala, etc), and it's a straight 20-25 minute shot from the airport. It's not expensive, but it's well maintained and comfortable. The staff was very nice. There is a restaurant on site, but I didn't try it. McLaughlin Blvd. is a busy 4-lane with lots of eateries too.
I give it only 4 stars, because it's not a 5 star property. It's a Best Western, and it's perfectly fine, especially given the price. I'd gladly stay there again.

"Beautiful view of Willemette River"

4

bonitam949, Cle Elum, Washington
11/06/2017

Decore of room was very inviting and a little different than most other Best Westerns. The staff kept their eye out for some very important documents that were arriving by express mail. They were there when I arrived. The view from my room was of the Willemette River and that was very enjoyable. I would definitely use this hotel again in the future and would recommend it to others

"Clean Rooms, Quiet, and friendly Staff"

4

rose k, Manhattan, Kansas
06/06/2017

Stayed 3 nites, over a weekend. Quiet. Very friendly staff. Seems like newer carpet in rooms. Vouchers for breakfast at the rivershore restaurant. Shopping across the street. Also walked the path along the river. Nothing fancy, but just what we needed.

"2 days and nights in OC OR"

5

bryantdc, Oregon, United States
05/06/2017

Staff very friendly, efficient and directed. Ready to help you if needed. Rooms had everything needed for comfortable pleasant stay- Recommend ! Without reservation or hesitation. Their product will fulfill your requirements, good locations for many activities; extremely pleasant and suitable to have guests for a visit.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
Hi Bryan
Thank you so much for writing a review about your recent stay with us.
We strive to achieve all the things you mentioned, and of course the location is a definite plus!
Thank you for taking the time to review our hotel and we hope to see you again soon!

"Nice and good quality"

4

03/06/2017

Good for the price. Good location with shopping center across the street, Starbucks too. Close to freeway. Check-in and check-out was very easy. The privately owned restaurant attached to the hotel was okay.

"A pleasure"

4

lisasB6086KC, Bend, Oregon
29/05/2017

Enjoyed our stay. Staff was very friendly. Clean and rooms are quite. Enjoyed the river view! Good restaurant and lounge. Thank you for the breakfast vouchers and VIP drink/appetizer voucher. Grandson enjoyed the pool, which is outside, heated, clean, and well maintained. Hot tub was also relaxing.

"Cool Riverside location"

5

15/05/2017

Great room, Room faces the river. We enjoyed the view and balcony. Got free tokens for the breakfast in the neighboring restaurant. Awesome breakfast and nice morning. FREE parking. Just miles away from expensive Portland.

"Nice location and thin walls"

4

gingersnaps527, Roseburg, Oregon
07/05/2017

This was a nice location for the hotel. We had a nice view of the river. The staff was also friendly. We were given two coupons: one for a free appetizer with an order of 2 drinks and $10 off for breakfast. We took advantage of both and enjoyed it. This was a busy place for the hotel and restaurant but everyone seemed to be very friendly. The room was clean and the bathroom was a nice size. The only downsize was the thin walls. I woke up twice to a thumping noise which turned out to be a dog wagging its tail against the wall in the next room. There are LED lights all over the room so I had to wear an eye mask to sleep. We thought it was a good experience for the price.

"Pretty local, clean, great staff, conveniently located."

4

Tamara C, Twin Falls, United States
05/05/2017

The room was very clean, and we really enjoyed the river side park across the street (from the attached deck, and for walks). The staff were all very friendly and helpful, the restraurant was convenient and the lounge fun. It is very close to the freeway, and there is a strip mall with drug store, Starbucks, and sporting goods store just across the street to the north. We would not hesitate to stay here again for business or leasure.

"Thin walls"

3

Laurie P, Reedsport, United States
01/05/2017

We had to move out of the first room. It was heavy with a chemical room freshener that coated my tongue and gave me a headache. The staff immediately tried to air out the room with fans while we went to dinner. We had to move to a different room. The walls are very thin. We heard the couple with children come in at 11pm. They woke us up. They let the kids jump on the beds. Very annoying.

"Terrible Staff and Service"

1

26/04/2017

The staff was very rude upon check in. They were not helpful about resolving the issues. Upon trying to contacting management with these issues they were non-responsive. We would not stay at this hotel nor recommend it to anyone.

Amy B, General Manager at Best Western Plus Rivershore Hotel, responded to this review
When your daughter checked in without proper ID and payment for the room, we did everything we could to ensure she had a place to stay for the night. We even went against our policy regarding credit card handling and how to accept a form for a 3rd party paying for the room. As per the law, we are not able to take credit card payment over the phone for guests that are staying here, hence the credit card must match the ID which must match the reservation, which was not the case for your daughters stay.
You left a voicemail and I received it less than 18 hours after you left it and I promptly returned your phone call. I personally called you on several occasions as well and never received a phone call back from you.
You did not stay at the hotel but are saying the staff is rude from what your daughter told you, however if you look at all the other reviews, it states what a wonderful and accommodating staff that we have. In reviewing the video footage from that day I only show that our staff went above and beyond and was very respectful and professional in handling your daughters situation.

"Beautiful and serene"

5

Jan O, South Jordan, Utah
25/04/2017

The hotel was a surprise. It overlooks the Willamette River and the balcony gives you the chance to relax and find peace in the surroundings. Room was clean, neat and comfortable. The park across the street provided an excellent chance to exercise. There was some noise from a nearby freeway, but wasn't uncomfortable or unable to sleep. (They did provide ear plugs in case you were bothered) Loved the experience and wish we could have stayed longer.

"nice view of river, hotel itself fatigued and dirty"

2

Kurtiss B, reno, United States
19/04/2017

lousy towels, rough, bathrooms dirty every time I have stayed at this property, front desk staff generally friendly but do not go out of their way to be helpful, not very accommodating to meet requests - food at restaurant OK, overpriced - guest room attendants were helpful for getting extra towels/blanket etc. - carpet worn out throughout hotel - convenient area with stores near by and highway access to 205 -

"Riverfront hotel"

3

Krys G, Stoughton, Massachusetts
19/04/2017

Great location along the river. The staff were very helpful and friendly at check in. There is free tea and coffee in the lobby. The rooms are dated but clean and bright. You get coupons for breakfast at their restaurant but we found the food greasy and cold. The room was quiet for me but too noisy for hubby. The beds were comfortable and the bathroom had enough towels. Parking in the parking lot later in the evening was impossible and we ended up parking on the street along the river. It also had an elevator that only registered guest could use with their room key. Nice safety feature. There is a great shopping plaza across the street from the hotel.

"Great Hotel"

5

jimandkathyr, Indian Wells, California
15/04/2017

Great place to over night if you are a snowbird. Great hotel with restaurant attached plus the hotel is pet friendly? Food is great and if you book direct you get a $7.00 pp voucher for breakfast. Dinner was great took advantage of room service.

"Never disappointed"

5

Donald W, Walla Walla, United States
15/04/2017

We always stay here when we visit our children in Portland. The staff is well-trained and pleasant. The facility is clean, comfortable and well appointed. We especially appreciate the recognition we receive as returning guests. The breakfast and happy hour arrangements are pleasant and appreciated. We are never disappointed. And the river view is a bonus.

"Beautiful Location"

4

Susan L, Boise, Idaho
24/03/2017

Nice place to stay looking out on Oregon City's river. We had a number of directions to radiate out to in the Portland/Salem area. All were easily accessible from the BW Oregon City location. Nice staff. Clean, comfortable. I did miss having a year around (indoor pool) during this cooler weather time of year - but not a deal breaker. We would definitely stay there again.

"customer"

4

julianb817, El Paso, United States
22/03/2017

Very good hotel. The A/C is nosey and when it comes on I had to turn up the volume on the TV to hear the program. The sink was very slow to drain. Good service and good exercise room. I would recommend this hotel.

"I'd Skip This Place"

1

Cusinario, Kalispell, Montana
13/03/2017

Started off wrong from the start. Made reservations for two nights and they had us down for one. Not a problem since they weren't booked. The room appeared clean but it smelled bad. They put us in a room next to the lounge for Saturday night. Guess what, Saturday night is karaoke night. Racket till the wee hours!! To top it off they have very limited parking so when we returned from having dinner in town there wasn't a parking spot to be found. Had to park down the street. It's Portland so of course it was raining. We'll skip this place in the future.

, Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for your review of your recent visit with us. I apologize you did not have the experience you deserved. Thank you for mentioning the cleanliness of your room as we do have very high standards for our room attendants. While a lot of our guests do enjoy karaoke on Saturday nights, I can understand not wanting to listen if you are not participating. We do have a wide variety of room type options that place you further away from the restaurant and lounge that may be more suited to your needs. We would love to help you choose a different room type if you should happen to be in our area again. We hope to see you again in the future.

"Pleased"

5

DyannaHernandez, Tualatin, Oregon
12/03/2017

We wanted to go somewhere just to get away for our anniversary. Neither of us could get off work so we wanted to make the most of the short time. The hotel has everything: Restaurant, bar, view of the river, very friendly staff and close to shopping.

"Good Hotel keeps making lots of errors"

3

Spooky B, Bellevue, Washington
10/03/2017

I like this hotel if they could get it right. It's a good price, clean and friendly. Unfortunately, our requests are overlooked, we were put in the wrong room that didn't fit our family and we were told it was an upgrade (it wasn't). We asked for a crib, it wasn't there when we arrived and had to wait for the one busy staff member to go find us one. We asked for a room next to the elevator, and we got a room almost as far away from the elevator as possible. Very frustrating as these errors happen every single time we stay there.

"Great Location"

5

Robin S, Phoenix, Arizona
28/11/2016

Great Location - right on the river with excellent views from every room. Restaurant has tasty meals - especially breakfast. Old Town Oregon City - the end of the pioneer trail - is a unique place to walk around. Good value for the rooms.

"Small family reunion"

5

Pete G, Sequim, Washington
27/11/2016

We were pleasantly surprised. Check in was very efficient and professional. Beautiful room very comfortable bed. Beautiful view of the river. The only negative with our stay was the parking was limited do to construction. Our breakfast in the on premeses resturant good.

"RUDE FRONT DESK!!!!!"

1

catwoman72, Portland, Oregon, United States
27/11/2016

Called to get a rate quote for an upcoming stay and front desk agent JORDAN was beyond rude!!! If this is the way that the staff at this hotel treats its potential guests, then I don['t want to have anything to do with this hotel!! I really don't understand how the staff is able to get away with talking to guests that way---I'll take my business elsewhere and tell everyone I come into contact with DO NOT WASTE YOUR MONEY AT THIS HOTEL!!!

"Nice Rooms, Nice View, Good Food - Elevator :("

4

Spooky B, Bellevue, Washington
23/11/2016

The rooms are nice, the water pressure in the bathrooms is fantastic. The bathrooms do need a fan that works though. It gets pretty steamy after a shower. The restaurants and bar are good. The food is good and the room service is ok (they told us 20 minutes and it took 45) and it's pricy for what you get. There are not enough towels in the bathroom for more than one and a half people. There are 2 tiny pillows on the bed. If you like more towels or pillows call or ask for them before you arrive. The rooms are clean, the cups are all wrapped in plastic, the heat and a/c work. The view is nice. When we were there the elevator broke and we had an injured person and 2 babies. They did give us a small credit. It was unfortunate. Still a decent place to stay.

"Pleasantly Surprised "

4

Oregongolfer, Pendleton, Oregon
20/11/2016

I decided to stay here because it was closer to the meeting I was attending in West Linn. From the outside they are doing a exterior renovation so it's kind of looks like it is under construction. The hotel was easy to find off the highway. Check in was smooth. The room was clean and spacious. I at dinner and breakfast at the restaurant attached to the hotel, and a beverage at the bar. I used the fitness room and it was ok, but could have used a newer treadmill and someway to clean up behind you, even simple Clorox wipes.
All in all I would never hesitate to stay here again. A much cheaper alternative to downtown Portland.

"ENJOYABLE STAY WITH A FEW LITTLE THINGS THAT COULD IMPROVE"

4

INEEDAGOODNIGHTSREST, Grants Pass, Oregon
18/11/2016

Lets cover the good first, then the bad and finish with the ugly!
Good, included an easy check in, really nice people in the office. Parking a little tight because the remodel is still going on and they are storing materials in about 10 or 12 under cover parking places. When you check in, you receive a coupon for $7 for each person in the party to eat breakfast at the attached restaurant. There is also an appetizer coupon for the evening that we did not use. It is not the hotels restaurant but run separately by a private party. Rooms appear to have been redone since we stayed about 3 years ago. Nicely done and still looking pretty well preserved. There is a small balcony with a tiny table and a couple of wicker type chairs. Nice to sit out on during the warmer months. TV worked well, lots of programs and could not hear neighbors but then we don't know if we had any. If we did, the walls are good.
Room was clean, except for a carpet problem. All the rooms look out onto the dead end surface street that passes by and you also have the lovely river view. Street is pretty quiet even though it has traffic. There are no rooms facing directly to the high way on the other side of the hotel, just the interior hallway faces that way. The freeway is to the left when looking out from your balcony and there is a little traffic noise but very minor. I would guess the freeway to be about a hundred yards away. If you would like to take a walk in that direction, there is a nice little park next to the river with restrooms and some interpretive signs about the area.
Under the term bad, I would say to have a coat on during the winter when you are in the halls because the inside halls do not appear to have heater vents and it was a little nippy in the hall, my wife says it was downright cold. We actually took a bath towel and laid it along the bottom of the door inside the room to keep out the cold hall draft. There are new in wall heater/air units in the rooms. Not the quietest I have experienced so we turned it off during the night and flipped a coin to see who got up in the morning to turn it on. LOL. Another bad is the carpet in our room had large stains near the door. Three or four 6 to 8" size stains that really looked bad. Carpet should be replaced in the area because it makes you think what else is not clean in the room. Those spots were so out of place in the otherwise clean room. We think the halls had new carpeting. The desk chair was also dirty with stains and we sat on a towel when using it. Nice, adequate closet space. Sink is around the corner before entering the tub/shower area where the commode is, (that means toilet for you youngsters). We stayed 2 nights and the maid service was exceptional. We were short on towels though but we survived.
Now for the, ugly! I have never heard a bathroom ceiling fan as loud as this one, until the neighbor turned theirs on! Why do you spend hundreds of thousands of dollars to remodel a place and leave in a very loud fan? It also had a flood night in the socket with the fan. It was not a heat lamp, just a flood. There was a microwave that had scorch marks in it in the bedroom area. A refrigerator that kept going on and off with the most irritating wine sound you can imagine. After a couple of hours I got up and un-plugged it. Slept well the rest of the night! By the way, loved the comforters, they keep you warm, but not hot. Mattresses were perfect. lots of pillows but we bring our own. We didn't want to get up in the morning. We will stay here again. Prices are a little high but after seeing other places with lower prices that were down right ugly, we chose to stay here and are happy we did.
Now a word about using your coupon for the restaurant. I would have to say it was okay, maybe a 3 out of 5. Lots of food but not the best in flavor. Give it a try, don't waste the coupons. Our second morning was only $1, so we tipped well but then the service was exceptional!

"Has potential but it's a ways off"

2

17/11/2016

First off this is my first stay at this hotel but I am a Diamond member I have stayed at many BW hotels.
This hotel is under repair and parking is tight for anything other than a small car. The front desk staff was polite but seemed unsure of processes. So as to not sound pretentious room upgrades, acknowledgement and often a water and treat are part of being a Diamond member. None of these happened. I did ask for an upgrade eventually and they moved me from a single queen to a double queen. I guess that is an upgrade. She handed me a coupon for a free appetizer if I bought an entree at the restaurant. I asked if there was breakfast. She said I hadn't purchased that option. I didn't know what she meant so she explained that since I had booked on Expedia and had not selected the breakfast option that I was not entitled to one. I advised her I had booked on the BW app. She then said I did get a breakfast and gave me a voucher for 7 dollars which only covered 2 out of the 20 breakfast options and that didn't include juice or coffee. I got to the elevator and boy is it small. 2 people with one bag each might fit with someone pushing from the outside. Also requires your key card to use it. Got to my room complete with a popcorn ceiling and light fixture from the 70s. The beds were comfy and the A/C and heater worked well. The Bathroom had mildew on the walls in a few places and the shower head was 7.5 feet up. I could barely reach it and the lowest it would spray was the back of the tub. They can take off the extension that was added and it would be just right. Also, the faucet on the tub will not hold position so the temp changes during your shower. All of the hooks for the shower curtain were open and the soap and shampoo are not what is depicted online. They were of poor quality. The WiFi worked well but the TV was very dim even with the lights off. I tried to get into the setting to adjust the brightness but there was no such option. I described my breakfast experience in another post. It was not a good one.

"To bad its the only hotel in Oregon City"

3

johnt42015, Saint Helens, Oregon
16/11/2016

Generally the hotel is clean and I like that it accepts pets but every time I go there the staff is very argumentative and rude (the Hispanic daytime girl). She has no problem calling a guest a liar in so many words and is very condescending. Every time I have stayed there she has started with me about something and made me regret going there. To bad its the only hotel in Oregon City or I would probably never go there again until she was fired (which she needs to be).

"Well worth the price"

4

19timothyt, Portland, Oregon
11/11/2016

Got a great rate here and since I travel for business and have a limited budget this was a great find. A few not so good items first- The hotel is currently being renovated but it did not seem to disturb any of the hotels daily business operations. Second- the traffic is horrendous at this exit. Did I say horrendous? Expect dead stop traffic any time around the morning or evening rush hours. That being said the staff was very friendly and there are great views of the river if you are on that side of the property. The restaurant and bar seemed to be patronized by locals and the food was good and fast and the staff was friendly. The property is older but well maintained with large rooms, comfortable beds, large fluffy towels and very clean. I didn't recall any smell that others reviewers had mentioned, smelled just fine to me. The rooms had new large screen TVs with a good channel selection and microwaves and refrigerators. Big bathroom and large desk with table and two chairs. Even had a porch with chairs to view the river. I definitely would stay here again. It was more than a bargain for the price I paid. Make sure you ask for a room facing the river.

"Great stay"

4

Jesus G, Nyssa
10/11/2016

I highly recommend this hotel. The staff is great and will go out of their way to make you feel at home. I'm on the road quite often on business so its nice when you get this type of service. On this last trip because of construction i got a room that didn't fit my needs but when I got it to their attention they immediately found a room the fit my needs.

"We stayed here years ago and loved the king size room. This time...meh..."

3

04/11/2016

The first thing people should know is about the single old elevator and how tiny it is. The luggage cart is literally exactly as long as the elevator is deep. And they don't turn. So when you push it in, you cannot turn it so you can get in. You have to get in first and then pull it in. Before you do that, send anyone with you up first so they can help you get the cart out of the elevator.
The next thing is that the hotel cranks the heat up so high that they open the windows in the hall to make it bearable.
Then third thing is the odor. Oh my goodness, the staff uses strong scents to cover up the age of the hotel and the use it's had.
Also, the restaurant is SUPER EXPENSIVE for what you get.
This is not how it used to be. Seriously. It used to be a 5 star experience.
Oh how the mighty have fallen.
We now stay elsewhere. And that is sad.

"Best Western Oregon City"

5

Debbie K, Coos Bay, United States
31/10/2016

I have always enjoyed staying at this hotel. The views are amazing, the service and employees are attentive, the check-in/out process couldn't be any easier. I always recommend this hotel to people when asking where is a good, safe place to stay with excellent rates and clean rooms.

"Good stop in Oregon City"

4

Alamode900, Seattle, Washington
20/10/2016

Typical BW hotel room with comfy bed, fridge and microwave, coffee in room, pool, attached restaurant ( more on that later), a little dated but clean and comfy. They are renovating the exterior right now, nice to see updates coming. Almost every room has a balcony with nice views of the Willamette River. No ground floor rooms but there are elevators.
Good parking (some covered) and easy access to I-205. Close to downtown Oregon City - easy walk or drive to several bars and restaurants, which you should check out because it's a neat town. Very close to Lake Oswego area too. There is a McDonalds next door and Shari's across the street. Excellent dog walking along the riverside park and bike path right by the hotel. Friendly homeless people do frequent the park - not really an issue but they are there.
Instead of a cramped "breakfast room" like you find in so many BW's, there is an actual sit-down restaurant on site. You'll get coupons for a discount on check in ($8/person) so a very decent breakfast won't cost much - but wont be "free" either unless you order the least thing - which you shouldn't since they have a good selection of very tasty food. Good service too. There is also a full service bar/lounge for the evenings.
Quirk 1: Rooms have a cramped angled entryway which makes it a bit difficult to maneuver with luggage - especially if someone is standing by the sink/mirror when you open the door which brings me to
Quirk 2: Tiny counter space with little room for spreading out cosmetics/accessories/etc. (see photo).
Summary: Good inexpensive place, we've stayed there at least three times and will go back.

"Clean rooms friendly staff. "

3

tripwmc, Los Angeles, California
14/10/2016

The location of the hotel was conveniently located to the area we needed to be. It is very basic, clean and the staff was friendly. And it was nice to wake up to a river view.
I would recommend this property for anyone who doesn't mind a basic place for a couple nights.

"A very good place to stay for a weekend visit"

4

TeacherTrainer, Greenville, SC
14/10/2016

My family booked a three-four day stay for the wedding party of our niece who got married in Oregon City recently. We had over 40 people from all over the country staying in the hotel from Wednesday through Sunday. Our rooms were clean, and pretty large for an older hotel; the staff was very courteous and helpful; the amenties were nice and the beds were comfortable. The in-house restaurant had good food but they were not prepared for our visit. Many of us ate breakfast each day and used the $7 off coupons. They were understaffed and that created long waits before, during and after eating. Knowing that the rooms were booked more than a month in advance, I would have thought that the hotel would have prepared with more staff. Many of the young people went to the bar area after spending the day sightseeing or at wedding events. They were complimentary of the bar staff and the trivia contest and karioki that took place. all in all, it was a pleasant experience and we would stay in this hotel again if we return.

"Great Location"

5

Laverne M, Seattle, United States
07/10/2016

Easy access on and off I 205. Beautiful setting overlooking the river. Park nearby. The restaurant breakfast had a great variety was very good. Did hear the people above me walking around at 5 AM. Staff was very friendly and helpful.

"To be avoided if you are a light sleeper."

3

Dan N, Astoria, United States
03/10/2016

Noisy. Noisy air conditioner. Noisy fan. Noisy frig. Traffic noise. Bathroom fan noise. Great little bar. Close to where I needed to be. Clean. Convenient parking. So much potential. But WAY too noisy.

"getting better..."

5

Randy K, Dripping Springs, Texas
03/10/2016

I'm glad to see the hotel exterior being updated. The new stucco and color scheme is a definite improvement long overdue. The next door restaurant is a pleasant surprise and we preferred it to the across the street offerings.

"Filthy room!"

1

Julie R, Kelseyville, California
01/10/2016

I may have wanted a dog friendly room, but definitely didn't appreciate a room that smelled of tons of dogs staying in the room!
They don't have a breakfast buffet, but give you a voucher at the restaurant on premises. Voucher barely pays for a cup of coffee.
Homeless people are all around. Hotel staff calls them "River Rats". Do your self a favor and stay somewhere else!

"Wedding in Portland"

5

Ken J, Folsom, California
30/09/2016

I stayed at the Best Western Plus Rivershore Hotel in Oregon City for two nights. This is the second time I have stayed at this hotel and both times have been excellent experiences. The hotel is going under some construction right now but it was easy to move around the hotel/parking lot and they did not start any work until after 8:30 AM and stopped around 4:00 PM or so. Staff was excellent and gave a couple of recommendations for restaurants in the area. I will be staying at this hotel in the future.

"Ocean road trip"

4

29/09/2016

Overall the trip was great. My two complaints were the lighting of the room. Dark... And the bouncy bed. It is hard on your back. Restaurant was good and the people were great....Pet areas are behind the hotel and a grassy knoll.

"Great hotel, and recently remodled."

4

wyben, Sweetwater County, Wyoming
28/09/2016

Comfortable, clean rooms over looking the Willamette River. Staff has always been most helpful. The rooms are clean and spacious, each with a deck on the river side. Rooms comfortable and beds a comfortable.

"The Best"

4

28/09/2016

After working at a trade show for 8 hours, we really appreciated the kind, efficient staff. At every turn, the service was evident: ample close parking, easy check-in, ice machine near our room, and the best of all, an adjacent restaurant. Rooms are clean, efficiently arranged with ample space. As the name implies, the motel is on the River shore with a lovely walking path.

"Not as good as other Best Westerns"

2

Norm C, Vancouver, Canada
23/09/2016

Noisy both inside and outside; does not include breakfast, just a discount at attached restaurant which is not enough to cover breakfast; poor parking situation; homeless people wandering around outside.

"Service Puts This Property Over the Top"

4

Taoze, US
18/09/2016

A good budget hotel. The front desk and shuttle service for weddings was great. Good location, lots of other services near by, room had slight musty smell, a little tired around the edges. Breakfast with $7 discount coupon over looking the river was great. One could tell that the staff tries hard to make up for some minor shortfalls.

"Nice View"

5

jortwein, Cincinnati, OH
17/09/2016

Very nice hotel, we had a river view and it was very nice. Large room and all the amenities. Had breakfast at the hotel dining room and it was very good, with a view of the river. Convenient to the expressway system.

"Family visit"

4

621philipa, Vineland
12/09/2016

Even though there was construction during our stay, we did not hear it and our stay was not affected by it. Great view of the river and a nice park located nearby. The room was spacious and comfortable. There is a small pool and hot tub in the hotel.

"Family Wedding lodging in Oregon City, Oregon"

4

travelot8, Naples, Fl
07/09/2016

In town for a family wedding. Location worked out well, hotel had a nice breakfast and the staff were very helpful. Some renovation is occurring but that did not cause any difficulty.Nice view of the river and good walking paths.

"Construction Noise!"

3

James R, Bremerton, United States
04/09/2016

Please note that there is construction going on at this location (early September 2016). Construction started before 7am. You may wake to the rhythmic sounds of hammers hitting nails. I should have been tipped off by the earplugs in the drawer next to Gideons' Bible. Parking is limited, and spaces are smallish. Ice maker didn't work on the 4th floor.

"A Closer Look"

3

Jim C, Gold Beach, Oregon
31/08/2016

Stayed here for a week to attend a local conference. The TV remote was DOA and later replaced by staff. Cheap plastic toilet seat was about to fall off. I tightened it by hand so I could use it. How could housekeeping not notice that when cleaning. As the afternoon sun moved to the sliding glass door leading to the small balcony I got a closer look at the entire room. There was dirty rain water on the screen and glass as well as the 2 chairs and table that overlooks a nice view of the river. We cleaned the deck furniture. It had not rained there in several weeks. Is there a cleaning schedule? Found that it was pet friendly as one couple on the floor had three dogs. I had no pets, but there were three large pet stains on the well worn carpet. There was enough dust on the chest of drawers/TV stand for me to write "dust me" with my finger. The recliner had deep dirt stains on the arms and headrest and showed excessive use. A large highway about 200 feet away provides 24/7 noise and jake brakes, and there was a very busy railroad track there that sounded horns almost with glee at all hours of the night. Parking lot was not big enough for the rooms available. They are apparently full always, so if you stay out past about 7:00 PM or so you get to park across the street. Several people in the conference had similar complaints about this Motel. It seemed to me that for $150. per day it could have been nicer. The sponsor of this event will take a closer look at available lodging in the future.

"Would stay again"

4

Heidi T, Seattle, United States
29/08/2016

Very good with lovely view. Staff were professional and polite. Nice to have restaurant attached and voucher coupons for breakfast. Not enough parking in lot and very high car prowl area in alternate parking location across the street - a truck was broken into in front of my car overnight.

"Best Western Plus Rivershore"

5

sarabeth715, Kauai
29/08/2016

Beautiful river view. Excellent service from employees, going above and beyond. Would definitely recommend it for everybody. Oregon City is a very charming old town with lots of cute shops and neat places to eat.

"I don't know what this is!"

4

DARRELL S, UMATILLA
29/08/2016

I don't know what this is, seems like I have already answered all the questions, I am not sure what else I can put . The staff was very friendly, if there is anymore needed I will opt out of this survey.

"Daughters Wedding"

3

Roy T, Albany, United States
28/08/2016

We were here for our daughter's wedding at a nearby venue, Pros: Excellent hotel staff, We had a wedding cake that needed to be refrigerated for the night, they let us keep it in there cooler. views great, walking path right next to the river, shopping at strip mall was in walking distance. Cons: Parking not convenient, hallways not air conditioned, elevator very small.

"Even better than expected & will use again."

5

Paul / Charlene B, Central Oregon, United States
28/08/2016

The price was very reasonable for being this close to the VA hosp. All staff were friendly & the complex was very clean & well maintained. Everything was as advertised. The room was sparkling clean when we arrived & nicely decorated. We used the staircase for the exercise. It was spotless, very well lite, had double handrails and nice wide steps. Internet was a bit slow, but as we were not doing business it did not affect us. More channels on the tv would have been nice, including MSNBC and a commercial free movie channel.

"Relaxing retreat for business or pleasure and more like a high-end hotel than a deary roadside property with manicured g"

5

Brian L, Redmond, United States
27/08/2016

Just outside of Portland OR, situated with views of the river just across the street. High end room accommodations that are quiet and well appointed. More like a Marriott. Restaurant was very good with a great menu choices.

"Riverview"

5

Donald W, Walla Walla, United States
25/08/2016

This is our hotel of choice in the Portland area. We are never disappointed in the facilities and the staff. Each room has a river view with a balcony. Easy to get to and well worth the money. Upgrades to lobby and exterior are in progress, but did not disrupt our stay at all.

"Great Stay"

5

4donkeys, Cave Junction, Oregon
18/08/2016

We were very pleased with our stay. The staff is friendly and helpful. Our room was clean, spacious, and very comfortable. The view from our private balcony was gorgeous. If you travel with a dog, as do we, Rivershore has a lot to offer. Dog friendly with a potty area off the parking lot and a very nice river front walking trail just across the street. The restaurant is connected to the hotel. We enjoyed drinks and delicious items off the bar menu. There is some traffic noise from the bridge nearby but did not detier from our enjoyment. We look forward to a return stay.

"BW by the River"

5

16/08/2016

This was our 2nd time staying at this BW property. Very satisfied with the experience and would definitely stay here again. Loved the view of the river! Very calming. Convenient to lots of shopping and restaurants. Great place for a "home base" as you explore surroundings. Clackamas Town Center mall is very close and awesome place for shopping.

"Stay Away Until Construction is Over!"

3

CatBuzz, Ann Arbor, Michigan
09/08/2016

We just needed a one night stay between visiting friends and family and Oregon City was perfectly in the middle.
We called ahead for the reservation on our drive and checked in at around 11pm. We could see that there was construction going on and both quietly hoped that we wouldn't notice in the morning -- so so wrong.
At 7:30am we woke with a start from a very loud knock on our door. They wanted to know our last name. Strange, but okay. After getting back in bed, I felt suspicious so I called the front desk. They indeed needed to confirm which room we were in - apparently whoever checked us in, didn't mark our room properly. Super unfortunate, but whatever.
A half hour later, at 8am, very loud banging commenced down the hall - construction started.
So much for sleeping until check out...

"Convenient and comfortable."

5

JGRP4, Texas
02/08/2016

Hotel is in a great location with an attached restaurant with a view of the river and a shopping center right across the street. The hotel was clean and comfortable with comfortable bedding and pillows. It was also nice and quiet. Desk clerks were friendly.

"Terrific find in this area"

5

Richard H, Long IslandNY, United States
01/08/2016

Husband and I have been coming to this hotel once a year for the past four years. Always wonderful. Very well run. Great staff. Restaurant (independently owned) is also great. Nice location, patios, rooms overlook river.

"Nice but one problem"

4

MJ B, Silverdale, Washington
31/07/2016

The room was very comfortable and it was conveniently located not far from both freeways (5 and 205). I kept waiting and waiting for the hotel to ask for me to fill out
the review on the internet for our BW membership. Nothing ever came. Maybe that is
because there was a problem with checking in and also paying the bill. Upon check in,
even though I am the one who is always making the reservations, they insisted upon having my husband get out of the car to tell them he was with me and I could check in. His name is on the BW card, but if she would have checked the computer, my name
is also on the account.
It was just a little inconvenience that I've never run into before at a Best Western hotel.
The other thing was that the front desk clerk tried to charge me extra over the agreed-upon amount due. She said that the tax rate had changed since I had made my reservation only two weeks before, so she wanted me to okay the bill for $1.89 more than my contract said. Of course I refused to pay more than our contract said, and finally she agreed to what my paper work said. It was just a little inconvenience, but
I had no way at that moment to check to see if the tax rate had changed since making
my reservation. A contract is a contract. That is why I ALWAYS print out my contract and have it with me.
Would I stay there again? Maybe yes, maybe no. I'd have to give it some thought.

"Amazing Hotel"

5

ggstcetr, Portland, Oregon
31/07/2016

I was in town for my son's wedding and had an amazing stay. The restaurant has very good food. Try there burgers they are amazing. Check out was a breeze and Eva and Jodi were very helpful and friendly. I was greeted every time I came in and out of the lobby with a welcoming smile and friendly Good Morning. If I'm in the area again I will stay here again!

"Enjoyed our time"

5

Gmhagg1971, Happy Valley, Oregon
27/07/2016

we plan on studying there again soon. Great location loved the view from the room. Enjoyed looking out at the river.
The staff was great and did everything they could to help us in anyway. I will be back and refer my friends.

"Overpriced"

2

Daniel R, Broomfield, United States
26/07/2016

This hotel is extremely overpriced! The room had a terrible smell, and the bathtub did not drain properly. I would stay at another location for sure. Way too expensive! The only good part of staying here was the view from the room overlooking the river.

"great"

5

Matthewdirty_Sanchez, Sacramento, California
20/07/2016

great place. I would suggest for everyone to stay there. i wish i could move in. The view of the river is awesome. sometime i think about peeing in the water while i am in my room. I look at that water and think to myself how great it would be if i could just pee in that water right now.

"Excellent Hotel"

5

Barbara N, United States
18/07/2016

Very nice hotel. Stayed on 4th floor with very good view of river. Very quiet. Restaurant very good. Pricey but very nice. Will stay there again. Close to I-205 so on and off easy. Starbucks across the street as well as Shari's. Nice walking path through adjacent park.

"Best Western Riverside in Oregon City, OR"

5

17/07/2016

This hotel is extremely well maintained by an excellent, well trained, friendly, professional staff. We've stayed here many times and will continue to stay in the future. We would reccomend this hotel to anyone. We can't imagine anyone not being satisfied with their stay.

"Nice Accommodations"

4

Sarah_SQ6334SQ, Port Orchard, Washington
13/07/2016

For $135 per night in July, we received a two queen bed room with a balcony and river view, firm mattresses, lots of fluffy pillows, in room fridge, microwave, iron, full size ironing board, blow drier, organic soap and $7 breakfast voucher for the restaurant attached to the hotel. The sounds of neighbours opening and closing doors was fairly loud inside our room. Something interesting was that whenever we entered our room, it smelled of cologne.
The staff was very helpful and friendly.

"If you can get a room you will enjoy your stay"

4

Robert C, Tigard, United States
11/07/2016

This hotel runs very full in the peak summer vacation time period. It is a Best Western plus so the rates are much higher than expected and offers very few discounts during the summer season. The hotel itself is a gem and I always enjoy my stays. The manager is not very friendly or customer related and seems to care less if you are a returning customer and seems not to represent the Best Western brand very well.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
HI Robert
I was so surprised to hear you say that I don't care about our guests. I very much care about our guests and the reviews on this sight and others reflect the service the. we provide. When I spoke to you a month ago when you had concerns about the rate, I explained that we do not offer discounted or internet rooms during the high season. I am sorry that you are not able to get a rate of $94.00 in this market as you are asking, but just because I told you no does not mean that I am not customer service orientated. I value our guests very much as do all of our employees. If you look around in this market you will actually find rates significantly higher.

"Birthday trip"

4

sdgill1117, Provo
06/07/2016

Really enjoy coming to this hotel. Love the location and all the activity on the river. It's close to everything and the local scene is alright. Rooms are really nice and always enjoy my stay here. I'll be back

"Beautiful view"

4

robertkilby, Reno, Nevada
05/07/2016

Stayed here in early June. Rooms all have view of Willamette River. Close to the 215, so you will hear the traffic. Close to downtown Portland. Good value for the price, although the rooms are a bit small. Will stay there again.

"Pleasant place...would come back..."

3

eschartz, Hudson, Wisconsin
05/07/2016

Hi. Had a lovely stay in June. Ask for the River view. Room as nice and clean and I thought a decent value. Staff was cheerful and super helpful. Very easy to get to this hotel from the interstate - always a plus for me...Thanks!!!

"Nice Hotel"

5

sross760, Yucca Valley, California
05/07/2016

My Mom and I stayed for a couple nights while we were on the Portland area leg of our roadtrip. The rooms were nice and clean and we had a nice view of the river. The restaurant was very good, we had breakfast and dinner there during out stay. I would stay here again on our next trip to the area.

"Country and City"

5

Sean E, Hammond, Indiana
05/07/2016

Wonderful hotel with caring, attentive staff. Very clean rooms, with super comfortable beds. Restaurant and bar attached to the hotel also provide great food and drink in very comfortable setting. The restaurant patio overlooks the Willamette River! The hotel is a short walk from downtown Oregon City, where there are many wonderful restaurants and shops. I originally meant to stay in downtown Portland, but chose this hotel for its proximity to a wedding venue. I'm very glad that I made that choice. This was a very relaxing, clean, efficient hotel!

"Nice stay on the river"

5

ksinhou, Houston, Texas
01/07/2016

Everything at this location was as advertised--nice. The view of the river, the room and the helpful and friendly staff. Location is right across the street from the river walk and close to freeway access. Even parking was more than adequate.

"Promised a river view room but did not get it"

3

Jerry T, Cupertino, California, United States
30/06/2016

When we made the reservation on-line I booked a river view room but did not get it. Got discount breakfast coupons instead. Not too happy. Rooms are ok but nothing spectacular. Have a decent restaurant for breakfast but ate elsewhere for dinners.

"Retirement Celebration"

4

Rick B, Olympia, Washington
30/06/2016

This was an above average BW hotel. The staff was very helpful and friendly. It's right off I--205. The rooms are pleasant and have a balcony. You get a good view of the river. Restaurant on site and you get a $7 voucher for breakfast, which by the way is good. The hotel is close to local attractions and we would stay there again. On the minus side our room wasn't ready at check in time.

"Picturusge Location right off highway"

5

Esmerelda S, San Francisco, California
29/06/2016

Very nice hotel located on the river with a very nice view. Hotel staff very friendly and helpful. Room well appointed and clean. Restaurant attached to hotel made eating easier. Easy access to highway. Nice walking path along the river right outside your door.

"Nice Spot"

4

29/06/2016

Nice views and walkways along river. Good location. Room pretty much the same as most hotel rooms. Plenty of parking. I liked being able to walk along the river, right across the street, walking trails.

"Great Place"

5

Barbara P, Crescent City, California
28/06/2016

I would recommend staying at this hotel. It is located on the river so you can walk around. It is easy to access from the highway. The room was clean and comfortable. Discount coupon for breakfast at the restaurant.

"Nice River"

3

OtherVisitor, San Diego, California
28/06/2016

We stayed here three nights on a road trip to Oregon. Rooms are pretty standard, but showing their age. Check-in was a little confusing (new staff person). We ended up paying more than our original reservation, but we had a pet with us. We did not try the adjacent restaurant.
Pros: Nice location. All rooms have river view. Pet friendly.
Cons: No rollaways! Lock on sliding door to balcony was difficult to use. Rooms are somewhat dated. They do not have a free breakfast, unlike most similar hotels.

"Great view"

4

jennifer b, dublin, ca
28/06/2016

Definitely ask for a balcony, and try the food from the lounge. Everyone is friendly and will give great suggestions. There is a kayak rental just up the street, so if it's not super windy, you should definitely give it a shot!

"Nice PLace"

4

Brian u, Boca Raton, Florida
28/06/2016

i found the room to be a good value. it was a nice room with a pleasant area surrounding. I wish I would have invited clients to dinner there instead of driving 20 minutes to meet them. if I return I will be staying here.

"Wonderful Hotel"

5

mvpspc, Bradenton, Florida
28/06/2016

We really enjoyed this hotel. Our room over looked the river and had a nice balcony. The food in the restuarnt was very good and the service was great. The hotel staff was very nice and very accommodating.

"Love this place!"

The rooms are reasonably priced, clean and comfortable. Love sitting on the balcony looking at the activity on the river. Walking in the park along the river is fun too. The restaurant next door is good.

"Sweet River Smell"

5

butyson, Wenatchee, Washington
24/06/2016

The evening was warm and it was nice to open up the slider on the balcony to let the river smell come in. The front desk was very friendly and the room clean. The hotel could use a little updating, but the proximity of the river and large park make up for it. I ate at the restaurant which is leased by a private party and had a nice dinner. The restaurant had a great view and seemed to be frequented by locals. I was on a business trip and thought it was set up well for that and the location is convenient to the 205.

"Wonderful Staff, HORRIBLE hotel"

1

James H, Lutherville, United States
24/06/2016

VERY nice staff, but that's about all I can say positively about the place. One of the noisiest hotels I have ever stayed in -- it was almost comical that in the bedside drawer, right next to the Gideon Bible, there were two sealed packages of ear plugs. No clue whether they were supplied by the hotel or left by a previous guest. The place is in need of a MAJOR overhaul. Everything seems dated and old. My room was on the second floor at the end of one of the halls where the "wings" of the hotel separate. The door leading to the next wing over was unbelievably loud every time it was opened and closed. The people one floor above me (for two of my three nights) sounded like they were stomping around in clogs, and at all hours - early morning and late night. I was one floor above street level facing the river, and felt like I had much more of a street view than a river view - very deceptive in terms of the pictures, which make it appear that the hotel sits directly on the river - probably not so bad on the higher floors, but traffic noise was definitely an issue as the road was maybe eight feet from my room. The TV was nice, but there seemed to be few (if any!) HD channels. If someone like Hilton or Marriott comes into Oregon City and builds a new hotel, this place will be in big trouble. Again, super nice staff - but beyond that, a huge disappointment.

"BW Rivershore"

5

hughh862, Vanderhoof, Canada
23/06/2016

Great hotel. staff, service, and location. We have stayed three times and call it our home in Portland, Oregon. The spa, fitness centre and pool are terrific. The restaurant and lounge are comfortable and well-priced.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Hi hughh862
We love that you call us your Portland home. I think a lot of guests associate Oregon City as far away and we are actually just on the outer area of SE Portland.
I am happy to hear that you find value in our hotel, while we have made some upgrades in the areas you mentioned, we continue to make more.
We hope to see you the next time you are in Portland!
Warm Regards

"Beautiful hotel"

5

Rus1974, Portland, Oregon
14/06/2016

The family and I stayed here for a few days at the end of our vacation. A few points:
-The location is perfect. It is located on the Willamette River and every room has a balcony with a great view.
-The rooms are very nice, clean and tidy. Housekeeping is very good at their jobs. For example, we have three kids and one slept on a cot. While we were out, the housekeeper would come in and clean as normal, but she would also make up the cot! I think that shows exceptional dedication and care.
-The prices are very good. Use your AAA card though.
-The only gripe I have is that I wish they had a continental breakfast. They give out coupons for the attached restaurant, but that's not the same. Travelers tend to rely on the coffee and waffles and muffins and such, and not so much on overpriced omelets.
Overall, we love this hotel. We have stayed here in the past and will again in the future.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Rus1974
Wow, I was happy to hear about the special touches of our housekeeping department that meant so much to you. We know the importance of coming back to a neat tidy room especially when travelling with children. I am happy you mentioned to much about housekeeping as they sometimes get overlooked as they don't have as much direct contact with the guests as the front desk does.
Thank you for writing such a nice review about your stay and we excited that we have gained your loyalty. I do understand about the breakfast options, but keep in mind the restaurant has great breakfast sandwiches that are less than the value of the coupon with potatoes included. You can get your items to go and eat by the river, the pool, or on your balcony and we keep coffee going in the lobby 24/7.
We look forward to seeing you next time.

"BASIC Western"

3

SoCalIrish, California
13/06/2016

First, there simply are not good hotel options in this area. The BW is conveniently located and on the river with great views.
Second, our room had a Queen-size bed which came as a big surprise to me. It did not specify on our reservation nor did I have any knowledge of booking a Queen room. I called the front desk after arriving in our room and was told they no longer had available King rooms. Wish I had the option when I booked. The mattress needs to be replaced -- it was lumpy and sunken in the middle. The entire room was worn.
I wouldn't call this BEST. It is BASIC. And there's not much option.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
SoCalIrish
I am sorry that you did not receive the room that you wanted during your most recent stay. Our biggest goal is to ensure that our guests are matched up to the exact room type they expect, down to the view they wish to have during their stay. We definitely offer Kings sized bed rooms however it appears they were sold out during your visit.
There are many options in the area while visiting East Portland, however we are the only hotel in Oregon City. I am sorry you felt our hotel was basic, we take great pride in our hotel and our guests usually have a pleasant stay.
I hope you are able to find a more suitable option in the future.

"Clean, comfortable, and noisy."

3

13/06/2016

My advice is, if you are going to book several rooms, not only assign the rooms to the parties you booked, if it makes any difference, but if you do, make sure that you also tell the hotel which rooms you have assigned people to... It will save a lot time and bother of having to shuffle people around. I also advise you to book your room on the top (4th) floor in order to not be kept awake with your overhead neighbors who tromp around until the wee hours of the morning.
It is an older hotel, built out of wood. The doors to the room let in the hall light and sounds of people who feel that it is not necessary to their voices in the middle of the night... The elevator is quite small. You need to use your card key to summon it.
The king bed was comfortable for me, a bit firm for my husband. The bed had four, standard size pillows, and were rather firm. There is a refrigerator box in the window. The room comes with an iron, a coffee maker, a small refrigerator and microwave and a large table which could easily sit six. Other furniture includes an office chair, a comfortable high backed chair, a small square coffee table, a large bureau on which the television sits, and has three large, deep drawers. There are two bedside tables with drawers. The lanai has a 2 chairs and small round table as well. The room was very clean. The bathroom is big, with a very large metal tub. There is a $10.00 cleaning charge if you bring your dog.
The view is of the Willamette River. You are just downstream from the falls. It is a popular fishing spot for salmon, and the river was filled with anchored fishing boats. From our window, we saw crows, bald eagles, and geese. The hotel is sandwiched between McLaughlin Blvd. to the east, the river to the west, and the noisy 205 overpass to the south. The park to the south is expansive, with a paved path along the river and around the park. In the park, we found a swing set near the covered picnic area, a horseshoe pitch, and a skate board park.
If you book though the hotel itself, you will get a $7.00 coupon toward breakfast every day of your stay. The free coffee offered in the lobby was delicious I am told. I didn't not use the restaurant, but the fare seemed to offer the usual greasy potato, bacon, egg fare.
Like the hotel, the bar and restaurant are old and in need of renovation. Parking spots were at a minimum, especially Friday night because of Karaoke night.
Across McLaughlin Blvd. is a Rite Aide and other convince stores.
In conclusion, the hotel worked for us as our venue was just .7 of a mile away. The senior AA rate was $135.00 per night.

"Trying to be a 3-Star, and is not"

3

Kristen O L, Coeur d'Alene, United States
13/06/2016

This hotel has a beautiful location and a very convenient one! The beds are comfortable. The front desk staff was very friendly. Those are the good things I can say. For the price we were paying, we expected a better accommodation; the hallways are ragged, tired, and unairconditioned, with a musty smell. ( The a/c is the room was fine!). The restaurant should offer better fare, especially since it overlooks a scenic river view. We ordered extra dry martini cocktails with a gin the server could not explain, just that it was local. It turned out to be flavored gin of some sort, which tasted terrible in a martini - - the bartender should have known not to make those ( since we did not know the gin was flavored!) . All around, it felt like a dated, ragged place which was trying to be a 3-star hotel and was not making it. But, as I said, the location and view are wonderful and convenient, and the beds were great.

"Our favorite go-to motel in the Portland area"

5

Betty P, North Bend, United States
13/06/2016

We love this motel--location is perfect, restaurant is one of the best as is the bar atmosphere. Rooms are clean, bed is comfortable, Internet works fine, staff are accommodating. We enjoy watching boats on the Willamette--most fishing--some just recreating. There is much history surrounding Oregon City so if you are a tourist and enjoy learning about Oregon history, it is a good place to start as that is where many of the early pioneers visited first. It is our favorite Best Western thus far and we stay in Best Westerns frequently if they are available in our travels.

"Relaxing on The Willamette River in Oregon City, Or"

4

Gary B, Portland, Oregon
08/06/2016

Wonderful place to dine and watch the activities on the Willamette River. Either inside, or on the outside patio, a lovely place to dine with friends. Great wine and cocktail selection, a large selection of seafood, steaks, and other from their good size menu, and the food is prepared by a local chief. Wonderful time was had by all!! Try it, you'll enjoy!!

"Wish I had more time to stay longer."

5

wetnorthwest, mayberry, Washington
03/06/2016

Came down for a single night with my dogs to this BW. Rate was very reasonable for location (easy to get to) and I think each room offers a view and balcony. Came in late Saturday night and left Sunday, but they let us have an extra hour to enjoy the spa. Wife liked the spa and pool area.
Room was of good size, bathroom as well. Note: Some of the best water pressure in a shower I've ever come across in a hotel. Bed was comfortable and my dogs enjoyed watching the world from the second floor balcony. If I come back to the area, I would definitely stay again. Service was good. They provide a breakfast voucher for the restaurant attached to the hotel. Nice breakfast. Cost a couple dollars more than the voucher, but worth it.

"Country Comfortable with nice view"

4

James C, Anaheim Hills, United States
03/06/2016

Friendly staff and clean room. A wonderful balconied room with view of the river below. Great restaurant discount for guests and the food was surprisingly wonderful. Would definitely recommend this moderately priced hotel for what it delivers.

"Wonderful Wow Vacation"

5

tknjk01, Lodi, California
02/06/2016

We came back to the Portland area to visit friends. This hotel is across from the river, beautiful view. Watching the fishermen catch salmon. They gave us a $7 voucher for breakfast every morning. Food was great. Dinners were tasty. Bar was fun. Rooms very comfortable. There is no doubt that we would stay there again. If you're headed that way, I suggest this warm friendly hotel.

"Need more Breakfast Vouchers!"

4

206Sporty, Seattle, Washington
31/05/2016

Our stay at this hotel was very good. Clean room with a small balcony overlooking the Willamette River. Very peaceful. The only downside of this hotel was that the restaurant in the hotel was independently operated. We were given $7 breakfast vouchers. The hotel policy was that each room was given a max of 2 vouchers/room no matter how many people were in the room. I think they should have a voucher for each guest.

"Always a pleasant stay!"

5

Robert C, Tigard, United States
30/05/2016

Room is never a disappointment. Great river view from the terrace. Great comfy bed. Room is always clean and tidy. The breakfast coupon is a nice incentive for the morning. Check in and check out is always courteous and quick. Some of the employees really go out of their way to ensure a great stay. Highly recommend this hotel.

"Excellent stay at BW Plus Rivershore Hotel Portland OR"

5

ChristineG62880, LI, NY
30/05/2016

Stayed for 4 nights - perfect location, easy to get into city and outer tourist areas. Plenty of food choices and beautiful views of river. Great to come back after a full day and relax on balcony watching the fishermen or taking a walk on the trails. Great staff, from housekeeping to office. Close to shopping for any forgotten items. We were going to stay in Portland to be close to everything - my son told us about this hotel and we are very happy he did. When back in Portland we will most definitely stay here again.

"Good Location"

4

TouristQueen, Clearwater, FL
27/05/2016

After flying all day, we were very happy we had made a reservation for the night. Easy access off of I-205(exit 9) & views of the river. At first was worried when we pulled up, outside of motel could use a brighter color but front desk was very friendly & we were checked in quickly. It has the smallest elevator I have ever seen but got the cart in it with all our luggage. We had a king room with a view & it was very nicely decorated & clean. The bed & linens were very comfortable-we had a great night sleep. Since we arrived late, the restaurant was closed but we ate at the lounge & was very pleased with the bar food(halibut fish & chips) & the bartender was very nice esp when I was asking lots of questions about the area & Oregon. No breakfast buffet but they give you a coupon for $7.00 off(each) at the restaurant which we did not use because we wanted to get on the road. There is a McDonald's across the street if you do not want a sit down meal. I had checked out a lot of exits & motels coming from the airport & I'm glad I chose this one.

"Best Western Rivershore"

4

pprm64, Hermiston, Oregon
26/05/2016

I stay here quite a lot. I enjoy the river view and room comfort. There is a good degree of covered parking. The staff is well trained and most recognize me soon after working there.
It's convenient to have the restaurant/lounge connected

"Poor Management"

2

24/05/2016

I stay at this Best Western on a regular basis for business purposes. I have an issue every time I stay here. No maid service, no wake up call, trying to move me to another room 30 minutes after I arrive, no fresh towels. I have contacted the front office after every issue. They are friendly and apologetic but the problems happen again on my next stay.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Hi Sheryl
I was very disappointed to hear that the housekeeping department failed to refresh your room on Saturday. I immediately addressed the issue, within 10 minutes and provided you with a credit within 2 hours, I also sent you a personal email apologizing and giving you extra points on your Best Western Rewards card for your concerns. I never heard back from you via email regarding your stay other than the survey you completed yesterday and this survey blaming poor management. It appears that you have concerns on all of your stays with us and continue to come back as a regular guest. We do our best to make sure you are comfortable and have the correct room for your needs on each of your stays.
Again we apologize for missing housekeeping on Saturday but blaming management globally for a error that was corrected immediately seems quite unfair.
I hope you find a hotel that fits your needs and is able to accommodate you in the future, if you choose to continue staying here we will make sure we do everything to make sure you have an enjoyable stay.
Have a great day and a great Holiday weekend.

"Great hotel experience"

5

Katherine K, Vallejo
23/05/2016

I have stayed at many hotels in my lifetime. This is my first hotel stay that I have no complaints. Staff was pleasant and friendly. Hotel and room was clean and tidy. Security was nice (you need your room key to enter the hotel, pool/hot tub, etc. Restaurant food appeared sub par to my family and I but we are not from Oregon so maybe its a cultural thing. This will be the only hotel I stay at in this area from now on.

"Nice view"

3

Chris M, Langley BC, Canada
19/05/2016

Our room was on the 3rd floor looking over the river. We had a sliding glass door we could open to air the room out as it was stale. People were slamming doors as they were in and out to smoke I guess. The bed was a little softer than we like. The location was not to far from a large mall and was walking distance to drug store and fast food places

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Hi Chris M!
Thank you for writing a review during your stay with us.
As a hotel manager, I value all feedback, good bad or indifferent. We want to do our best to make sure that we are not missing any areas of opportunity and when I receive these reviews I research the room you were in, what was going on that day and make staffing decisions and other decisions to ensure we are doing all we can to make your stay memorable.
We hope to see you again in the future

"Not so good"

3

Susan M, Redmond, Oregon
16/05/2016

We reserved a river view room online. Upon checking in the clerk did not give us a river view. After informing them of ur reservation they then "upgraded" us to a river view. The heater and fridge were extremely noisy in the room.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to write a review. I certainly am disappointed to hear that you were not given the room you thought. We put so much time in making sure our rooms are set up appropriately via the web so that when guests arrive they receive the room they are expecting. The river view is definitely considered a upgrade at this property, about 85% of our rooms are riverview, but we do have significantly higher rates for those rooms that face the river versus those that face the pool. As far as the noisy heater and refrigerator, I will make sure our maintenance team looks into that immediately.
Thank you for taking the time to write a review on our hotel

"Great view"

5

Thomas S, Highland, United States
14/05/2016

Highly recommend - great relaxing view from the balcony and attached resaurant not only convenient but very good food. We would recommend staying an additional night if your schedule allows the time..

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking time to write a review. Our staff looks at our reviews on a daily basis and enjoy hearing feedback from our guests on things that you like and ways to improve.
We look forward to seeing you next time you are in town!

"MichelleM"

5

smaxey_508453, Meridian, Idaho
11/05/2016

Clean rooms, grounds are well kept, great view of the river, friendly staff and the Rivershore restaurant serves fresh, homemade food with very reasonable prices! I highly recommend the humus plate and the crab cakes from the appetizer menu! With the breakfast coupons from the hotel, breakfast was only $3.50!! Can't beat that!!

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
MichelleM
Thank you for writing a review regarding your stay with us. We are so happy to hear that you enjoyed our restaurant as well. It is very relaxing to dine on the deck overlooking the river and watching the beautiful landscape. Since I havn't tried the hummus or the crab cakes they are definitely on my list to try.
We hope to see you again in the future.

"Comfortable and Quiet"

5

George B, Bend, United States
11/05/2016

Excellent hotel with very good restaurant on the river in Oregon City. Every aspect of customer service from front desk to housekeeping exceeded our expectations. Restaurant takes pride in their menu. our dinner and breakfast were both very good.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Hi George B
Thank you for taking the time to write a review on our hotel. We find these reviews so valuable to the internal guest as well as our external guests, so they are a valuable tool for us all. I am happy to hear you enjoyed our restaurant as well.
We hope to see you again in the future!

"A very nice relaxing Motel"

5

Roadwarrior15, Richmond, BC
10/05/2016

A very nice Motel as usual, sitting beside the Willamette River. All rooms face the river. An excellent restaurant is attached to the motel. There is an outdoor swimming pool and a fitness center within
the motel. A very friendly and helpful staff. This motel is away from the rush of business and traffic
and it is nice to be able to peacefully walk along a part of the river.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Hi Roadwarrior15
Thank you for taking the time to write a review about our hotel. All of the things you mentioned are the things we also find so amazing about our hotel. I agree with the path along the river, its a nice reprieve for a afternoon or evening walk.
We hope to see you again in the future.

"Great view...great staff"

5

rvlund, Lake Elsinore, California
09/05/2016

Nice river view, good restaurant and comfortable rooms with a deck the location is convenient and the area has plenty of food and shopping as well as scenery. The staff went out of their way to make sure I was satisfied.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Dear rvlund
Thank you for the comments regarding your stay with us. I am so happy to hear that staff went out of their way to accommodate your needs. The deck in the room is a definite plus especially on these warmer nights where a nice breeze comes off the river.
We look forward to seeing you again in the future.

"Pleasant River View"

4

Norma J, Boise, Idaho
09/05/2016

A very comfortable and attractive hotel. I enjoyed the river view and the peace and quiet., even including the barking of the sea lions, who are very unpopular with local fishermen. Also the convenient location for freeway access. Restaurant on site although my schedule did not coincide with mealtimes. Convenient parking

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Hi normaj
Thank you for writing a review about your stay with us. I am not sure if you noticed the ear plugs in the room, some people thing they are for the freeway noise but they are actually due to the sea lions on the river. You are absolutely correct in that the fisherman have their struggles although I believe this area has gotten better over the last few months.
We hope you are able to come stay again in the near future and have the chance to dine in our restaurant.

"Old fashioned hospitality"

4

Valerie M, Washington
09/05/2016

From the moment I stepped into the Best Western Plus Rivershore Hotel Lobby until my departure, I was made to feel welcome and valued as a guest. Guest associates were accommodating and helpful. All hotel staff greeted me and seemed genuinely interested in my comfort.

"Great place to stay"

5

21jake, Raymond, Washington
09/05/2016

I stay here alot. The main reason I stay here is the staff. They treat all of the guests like family. They will do anything they can to make your stay enjoyable, all you gotta do is ask.
I recommend this hotel to my co-workers when they are in this area too.

"family reunion"

5

07/05/2016

we gather to celebrate the life of a family member. the hotel was central to a our location.The location on the river brought back fond memories for my husband of fish trips with his father. His parents did not live to far away from this hotel, so this was a trip down memory lane.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for choosing our property in celebration of your family member.
We are happy for the nostalgia that our property brings you and many others to our community. We appreciate that you shared your story with us and glad you enjoyed your stay.
We look forward to your return trip soon!

"Great View, Convenient Location, Excellent Service"

5

Lynne A, Anchorage, Alaska
03/05/2016

We used this hotel for out-of-town guests for our daughter's wedding. We received a group rate which made it very affordable for all of the guests. Our rooms were quiet and we all enjoyed a view, from our balconies, of the Willamette river . I did all of the pre-planning for our stay and found the hotel staff (especially Holly) extremely helpful and very accommodating. The hotel is conveniently located near the wedding venue, Clackamas Town Mall, grocery shopping and only about 25 minutes from the airport. The hotel offers a $7 breakfast voucher for the on-site restaurant where we enjoyed delicious meals each morning for a couple dollars after the voucher. The hotel offers free WiFi, a hot tub which was very clean, a pool and workout facility. I would highly recommend this hotel to Portland travelers.

"Not good for handicap room"

3

25/04/2016

Have requested handicap room and they never have one available. Also, sometimes you get a code for wifi and other times none. The checkin staff are like robots. Smile and make appropriate comment and say "Have a good stay!" After 3 years no more at this hotel,

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Maureenc158
Thank you for writing a review of our hotel. In looking at your reservation I noted that you reserved a room with two beds. Unfortunately our handicap rooms only accommodate rooms with 1 bed. If you were to call directly to the hotel to make your reservation we can confirm that the correct room type is booked. I am sorry that you feel our friendly staff acts as robots, we take great pride in the service we provide our guests and treat each person on a individual basis to take care of any needs or frustrations you may have.
I do hope you will give us a try again in the future and if you call me directly I will be happy to set up your reservations for you.

"Location, Location, Location!!!"

5

RSkier05, Reno
21/04/2016

The Best Western Oregon City is in a great location right on the Willamette River. All of the rooms have balconies with stunning views of the the beautiful river and surrounding forests. The hotel well maintained, with a very friendly staff. This Best Western features a decent restaurant and nice bar for some great after dinner fun. If you are headed to Oregon City for a fishing trip on the Willamette River, you can;t ask for a better location. The boat dock is right across the street.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to review our hotel.
I definitely agree with you, our central location to East Portland, Beaverton, I-205 and I-5 make us a great stop over when traveling through Portland. Being on the Willamette river is a bonus for our guests as a business trip can turn leisure just by checking into your room.
We hope to see you again in the future!

"Excellent value - even room service. PDX place to stay."

5

Roxanne C, Prineville, United States
13/04/2016

This is the best place to stay in Portland. For us we need room service occasionally, a view, comfortable seating, good parking, helpful staff, and on-site restaurant. This even has a pool. With excellent prices.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for reviewing our hotel. We are always happy to see that guests find value in our rooms and the amenities we offer.
We hope to see you the next time you are in the Portland Area.

"Old Style, New Service"

4

Alice H, Pendleton, Oregon
28/03/2016

Don't let the exterior appearance worry you. Although this is obviously an old style hotel, the decor, maintenance, and service were up to Best Western standards. The hotel is just off a major highway but we never heard the road noise. Most , if not all, of the rooms faced the river and provided a lovely view. Security is a high priority, your room key is required for access to all non-public parts of the hotel. We would stay there again.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking time to write a review.
We definitely agree, the management and owners have done a great job throughout the years, making this a property that has a little bit for everyone. We hope to see you again in future.

"Great Value & Location, Caring Staff"

5

James S, Spokane, United States
25/03/2016

I enjoyed my time staying at this beautiful location right on the river. The restaurant and lounge was also nice. Noemi went out of her way to make sure that I had a comfortable experience. I wish more hotels around the country took care of their clients like this, having a sincere interest in the clients needs.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Wow, thank you so much for the nice remarks regarding our staff. We definitely agree that we have a friendly staff that strives to make our property your home away from home.
Thank you for taking the time to write a review and we hope to see you again in the future.

"Excellent value and very good restaraunt"

4

BuffaloGold, BURLESON
23/03/2016

Perfect for our fishing/business trip to Portland. View of the Willamette River and it's eagles, otters and boats is great. Restaurant is first rate, as is the bar. Comfortable, reasonably priced and no need to drive.

"Good location, nice staff"

4

Roxanne B, Medford, United States
23/03/2016

All the rooms face the river. Its's right off the freeway but not noisy. I've stayed there several times. If you want to do a little shopping there's a shopping center across the street. The staff is always nice. There is a park to walk in also. I 'm just not thrilled with their breakfast.

"The Place to Stay"

5

Gary W, Tri-Cities, United States
21/03/2016

My second time to stay at the BW Rivershore in Oregon City. The first trip was 7 years ago and I enjoyed it then and I enjoyed it this trip. That says something for hotel when 7 years separated you see the facility kept in such Top Notch Condition that you can't tell the difference. Till the next trip to Portland area. Thanks Gary

"Our favorite go-to motel in the Portland area"

5

Betty P, North Bend, United States
20/03/2016

We love staying at the Rivershore Hotel. It is relaxing as it is on the Willamette River where you can watch the river and the activities the river provides: birds, boating & fishing. There are verandas to enhance this experience. The restaurant is excellent. As we normally visit family in the area, we didn't take time to check out pool or fitness. The beds are very comfortable and it is a quiet location. Probably the only complaint would be that when the motel is full, the elevator seems very slow.

"They are trying"

4

Mike F, Yachats, United States
18/03/2016

The office staff sent me a Christmas card and said they hoped I came back so I did, and they were very nice to me. I got my old room for close to my old price, and noticed they had made some good changes in the property, finally finishing the eternal lobby remodel being the most notable. The room was very clean, the bed was great, and the view of the river was as great as always. I did miss the complementary ear plugs that used to always be by the bedside, because it still is a bit loud from the freeway bridge nearby, as well as the heater/air conditioner, but I still slept well enough.
The "free" breakfast doesn't include coffee and is pretty minimal as well as hit or miss on quality, but they can't help that because I think it's a separately owned concession.
I will go back again.

"Business travel"

4

Jesus G, Nyssa
18/03/2016

Excellent when traveling for business. With a restaurant and lounge you don't have to go out after a long day. Conveniently located by the freeway makes it easy to get where you are going in either direction. The staff at both the hotel and the restaurant are fantastic and make you feel right at home. they always go out of their way to accommodate and requests and needs you may have.

"Quality Hotel"

4

Matthew S, Renton, United States
16/03/2016

For folks traveling on business to the greater Portland area this hotel offers reasonably priced rooms w/ good accommodations in close proximity to PDX and the city of Portland, OR. Rooms are standard hotel faire, and hotel has an attached restaurant for quality meal options. Internet comes standard w/ room, no additional charges.

"Best Western on the river"

4

Penrod1969, Bend, Oregon
14/03/2016

Nice hotel, on the river, typical Best Western quality. Good restaurant, friendly staff, helpful and considerate. Visiting family in Oregon City. Right next to downtown with a nice park on the river. Next time we'll bring our pooch.

"If you don't use the Best Western Online website to register, You Lose your BW Rewards credit & Breakfast Privileges"

1

vpoor, Haines, Alaska
11/03/2016

Used Expedia to reserve our $100 room and were advised on arrival (we were Platinum members of the Best Western Reward Program), ONLY guests who reserve through the BW online website receive BW Rewards credit for the stay and reserve a room greater than $80 receive breakfast privileges, which violates our sense of fair marketing. My later complaints to Franchise HQ confirmed this INTERNAL policy, so ANY online marketing firm you use may result in your being denied common privileges found within the majority of America's modern motel/hotels.
In the future MANY Best Western competitors will welcome us and appreciate our business.
We thought other travelers should be made aware of this internal policy and not go away the next morning (after discussing the situation with the onsite manager), as mad and hungry as we were. .

"Great location"

3

pelaminnesota, Minnesota
08/03/2016

This hotel has a great location overlooking the river with nice views and decks off the rooms and restaurants. The rooms are just average however, and very much in need of a makeover. The bath fan was extremely noisy but necessary. The food was fine in the restaurant, but again in need of remodeling. It's very close to the Abernathy Center (walking distance) where we were attending a wedding.

"Nice older Hotel with beautiful view ."

5

08/03/2016

Downstairs restaurant has great food... felt back at home. Staff was very helpful ,polite and actually had some humor..!!! Clean and updated rooms. View of Willamette River off private balcony including nice wicker chairs !

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to write a review on our hotel. We appreciate the feedback and are happy you enjoyed your stay with us.
We look forward to seeing you the next time you are in the area.

"Good Visit"

4

DouglasC, Renton, WA
07/03/2016

Enjoyed our stay. The only problem is when I was settled in I went to the vending machine for a diet soda and none were offered. Not that they were out..they were not offered in none of the vending machines. Staff seemed not to care.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
HI DouglasC
Thank you for taking the time to write a review, we are happy you enjoyed your stay. I did receive the message about the Diet Soda and we now have them in all machines.
Thank you for taking time to write a review about your stay!

"Clean and comfortable"

3

3barL, Redmond, Oregon
05/03/2016

Rooms were clean and comfortable, view of river was really nice. Definitely an older hotel with one elevator that rattles all the way up and front desk staff was not the friendliest ever. Good place to stay if in the area, nothing to go out of your way for though.

"Good little hotel "

4

04/03/2016

Clean, nice and updated rooms. Priced well and a decent amount of parking. Good bar for a hotel and restaurant is better than average. Right on the river and close to shopping and other restaurants.Have had family stay there as well.

"Fun place to stay for shopping and visiting the Portland Area"

4

TeriBurroughs, Seattle, Washington
02/03/2016

We've stayed here a number of times and have always been pleased with the accommodations and courteous staff. While not particularly fancy, it's clean, dog-friendly, and every room has a balcony with chairs and a view of the Willamette. Love watching the boats, and the waterfront park is terrific for walking with the pooch. The restaurant has typical American fare, friendly staff, a decent bar and a great patio. Minutes from shopping and fun things to do, Lake Oswego, Clackamas Towne Center, Bob's Red Mill and Dave's Killer Bread. Low key, affordable place to get away for a couple of days.

"Great staff!!!"

5

Greg H, seattle, United States
28/02/2016

I have stayed here multiple times and have always had a personal professional friendly welcome! The staff has gone out of their way to make my stay always worth coming back for! If available they have upgraded my room and provided info on local activities that may have been of interest to me.

"Quite, clean, good value"

5

Bruce B, Oregon City, United States
27/02/2016

Close enough to Portland to be convenient, far enough to miss most of the traffic and to cost less than downtown. Room seemed recently remodeled, everything was clean and nice. Very convenient to Lewis and Clark College. Breakfast restaurant was good.

"Down By The River"

3

Rich A, Los Angeles, California
24/02/2016

Just an overnight stay coming back to L.A. from a lengthy driving vacation, we wanted an easy on/off from the Portland outerbelt (that took pets) and found this hotel. The entrance was under construction which made it a little difficult to check in but we managed. The hotel is divided into two buildings, and raised off the ground, with rooms starting on the second floor with parking underneath. A major drawback is the only way to access the rooms (three floors worth) is by one small elevator that barely holds a tiny luggage cart and required your room key to access. LONG waits for the elevator to show up and it was always full.
The best part was the location, right by a beautiful river with parks and walking paths for at least a mile, which made it great for anyone traveling with a pet. Our room overlooked the river, had a nice view and a small balcony with chairs to enjoy the sunset. A coupon for the attached restaurant was included with enough value for a standard breakfast, but if you wanted to go for the eggs benedict you could for a little extra.
The difficult and slow access to the room is why I downgraded to a 3. Otherwise, the room was large and clean.

"Business Trip"

4

Robert S, Eugene, United States
11/02/2016

Even with the lack of premium channels the stay was great! Bar and restaurant staff went out of their way to be pleasant and friendly. The view from the restaurant and my room was of the river facing west for the sunset and was very relaxing. The location was great for access to down town Oregon City and I-205. There were other amenities close by.

"Great Location"

4

John T, EDMONTON, Canada
10/02/2016

Nice hotel in a great location. Reasonably close to restaurants, city centre and attractions. The staff are professional and helpful and, although the decor is a bit dated, the rooms are comfortable and adequate for most travellers needs. The onsite restaurant is an added bonus and the hotel offers a $ 7.00 voucher per person toward breakfast. Overall, good value for your travelling dollar.

"Nice Old School on Willamette River"

3

Wilma58, Washington State
08/02/2016

We visited family..familiar with the area, chose this hotel over the box brands because of the attached restaurant and bar (NFL Sunday..Go Hawks). Hotel is old school, but has been remodeled. We really could find nothing wrong with the rooms except a small regular sized bowl toilet.....Tile and granite in shower room, California vanity, easy chair, desk, nice bed. Riverside rooms are nice, small balcony with chairs. At check in was quoted a price, showed the front desk staff an online rate $40 less on my phone, they honored the rate. Got the room for a great price, but got home and had been charged for 3 nights instead of two. After a series of phone calls, we were refunded one night plus tax. We recommended this to family for their out of town business clients, they live in Oregon City.

"Beware of constant door slamming!!!"

3

Christina S, Wilsonville, U.S. Virgin Islands
31/01/2016

Overall it was a nice stay, great view of the river, but not worth the hefty price in my opinion. No binder left in my room which apparently had the restaurant menu which would have come in handy! Also the place has all these hallways that meet with these heavy doors that slam pretty loudly and pretty constantly. Could hear the upstairs people walk around too. Noisy place...

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
HI Christina
Thank you for taking time to write a review on Trip Advisor about your stay with us. I apologize that you did not get a good nights sleep while staying with us, as that is a very important part of staying at a hotel so your feedback is very valuable. Unfortunately the hotel was built such that part of the property was added on years later so there is a breezeway that connects our two buildings. It appears you may of had a room close to that area or where there was a lot of activity. Although there is little I can do about the construction of the building, I still appreciate the feedback.
Thank you for choosing The Best Western Rivershore Hotel in Oregon City. IF you do choose to stay again in the future please contact me personally to ensure we find the best room possible!
Warmly

"Don't stay here"

1

Brian W, SEattle, United States
30/01/2016

took 40 minutes check in, while the clerk was on the phone with another person who was "shopping" for rooms, for future dates. The person before me also had problems getting checked in and took about 15 minutes. Also the walls are paper thin.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
I am looking into your concerns about the check in process on Friday night. I apologize that it took 40 minutes for you to get checked into your room, this is not acceptable and will reach out to you personally to discuss your concerns.
Again, our apologies for the staffing issue

"bevrarge and cryogenic tech"

5

Rod D, Clayton Wa., United States
29/01/2016

Would stay here again that says it all. Staff was awesome. The room was quiet and the bed was very comfortable. Dinning room and lounge had very friendly service and were well priced. Thanks for the great service.

"Comfortable beds, great breakfast"

3

Nwrainy, Eugene, Oregon
14/01/2016

The room was clean and the beds were comfortable. The bedding was soft and the pillows were fluffy. The closet had extra bedding which was nice.
The parking was limited and tight for our truck. But for thanksgivings night we found a convenient spot.
The restaurant breakfast was very good. The wait staff was nice and friendly.
The only thing that was inconvenient was the elevator was not working from the ground floor. So for three flights, we had to drag our bags up and down the stairs.
This hotel was very easy to get to. It's right off the freeway. And they have a drive thru Starbucks across the street.

Nikki S, rooms manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for your response on Trip Advisor. We do apologize for the inconvenient about the elevators.We have since fixed the problem and hope you will visit again with your travel needs.We are pleased that the rest of your experience was pleasant.

"Convenient Hotel for Business in Clackamas"

4

Matthew S, Renton, United States
14/01/2016

Originally planned on staying at a Hampton Inn, but it was booked. No issues getting a room at the Best Western, and amenities were comparable. Was only there for a short stay, but friendly staff and clean room awaited me. I would definitely stay there again.

Nikki S, Room Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you so much for your review,we strive to give the best customer experience.We are so glad to hear we exceed your expectations.We welcome you back anytime your travel need bring you to our area again.

"Pet friendly"

4

Thomas F, Cottage Grove, United States
28/12/2015

We thoroughly enjoyed our short stay. The room was very clean and nicely appointed. The staff were outstanding. We particularly appreciated the "pet friendly" environment. We would definitely stay again.

Nikki S, Room Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to review our property,So glad to you hear you enjoyed you stay with the Rivershore. We strive to give the best customer experience.Visit us again when your in the area.

"Good but not good enough"

3

Robert W, Athens, United States
24/12/2015

Not a bad hotel,, but the room was very small for two people. Barely had room for bags. Price vs value is poor. Location was nice with beautiful view. Upon arrival I was made aware that my points would not apply for room... very disappointed. Nice restaurant with good food.

"Oregon City"

4

Frederick O, Willowbrook
19/12/2015

View is magnificent in any season. Service is cordial. Near some shopping and other restaurants including fast food. Close entrance to the expressway as well. You can choose to walk along the Williamette or take a tour/walk of historic Oregon City to learn about the Oregon Trail.

"Nice View"

4

Anita W, Medford, Oregon
17/12/2015

Just a short stop over in Oregon city before we hooked up with family in Portland. Room is clean and acceptable. The river was flowing beautifully; so nice to see.
Heads up, if you want the breakfast coupon book through the hotel directly. We went to trip in visor and they were totally inflexible. Supposedly the restaurant servers good breakfast and good dining. We did not check it out.
Probably would stay here again.

"Thanksgiving trip"

5

john e, murrieta
08/12/2015

This is my families 5th stay at the Best Western Rivershore Hotel in Oregon City in the last 3 years and is definitely my favorite and preferred hotel when staying in Oregon City, Or. when visiting my son and wife who live in the area. The hotel is located along the river and the view from the room is great. The beds are very comfortable Sealy Posturepedics. The area has lots of hiking/running trails along the rivers.. The hotel staff is always friendly, courteous, knowledgeable, and helpful. Room internet access is great and for boarding passes the lobby has 3 desk top computers with a printer that works. Coffee and tea are served in the lobby 24/7. The hotel has an indoor spa, outdoor swimming pool, and exercise room equipped with water and TV. The Rivershore Bar and Grill restaurant has great food and drinks. When staying at the hotel you are provided discount tickets which really help with the family food bill. 205 Freeway access is a block away if sight seeing. All-in-all, a great place to stay and highly recommended.

"Dated"

3

Carl T, gladstone, United States
07/12/2015

Room was sparsely furnished. Be looked suspiciously slept in. Comfortable bed though. Restaurant has a very good breakfast. floors seem a little thin. Either that or a Sumo wrestler was staying in the room upstairs.

"Great place"

5

Gary E, Eugene, United States
30/11/2015

Very nice hotel/motel. Overlooking Willamette River. Bike/walking path near. Pet friendly. If needed in area, we will be back. Nice restaurant on site. Shopping center across the street. They should charge for children and not for pets, as my pet does less damage/wear than children!

"Pleasant Oregon City experience!"

5

500barbk, Garden City, Michigan
21/11/2015

Very nice hotel with a terrific view - and a balcony on which to watch it! Convenient to highways. This hotel was recommended by my son, who travels extensively for his work. Other family members have stayed there on their visits and were equally pleased. I would be pleased to recommend it to anyone visiting the area.

"Property Ok"

3

Juli H, Montara, United States
19/11/2015

Room was clean, carpet had odor (believe it was because I have a dog and was in a designated pet room). Staff is courteous. Breakfast at the restaurant was ok (not part of the hotel) and it was different to have breakfast there instead of the hotel lobby (nice to sit down and be served).

"awesome shower!"

4

Kathy H, Oregon
16/11/2015

The room was clean and looked very inviting and cozy when we first arrived.
The shower was amazing! But it was so powerful that the shower curtain would blow open and water would get on the floor no matter how often we tried to close it.
Had a terrible time with the thermostat. It was either too cold or too hot all night.
They don't have a breakfast buffet, but give a $7 coupon per person for the onsite restaurant.
I wouldn't go out of my way to stay there again, but if I need a place to stay with my dog in that location, I would go back.
They say they offer "River View" rooms. Our room was on the river side of the hotel, but it was not impressive. We just left the curtains closed.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
HI Kathy
Thank you for taking the time to write a review about our hotel. I actually laughed out loud when I read your statement about the shower, I know we had a strong flow but not to that extent. It goes to show how these reviews are used as training tools for our staff to make sure that our guests have an amazing experience.
I'm surprised you didn't find value in the river front rooms, we find this setting so relaxing and peaceful. I suppose during certain times of the year the weather can be a deterrent to the actual beauty and serenity it offers Please do come back when you are traveling with your four legged family members, our dogs love to walk along the river when they visit.
Thank you again for taking the time to review our hotel.
Warm Regards
Amy

"Great service and a great location with a river view."

5

Joe F, West Linn, United States
05/11/2015

Great service and a great location with a river view. great service and food at the restaurant. We were in the area looking for a place to live and this hotel fit the bill perfect. The staff was so very helpful and friendly. I would stay here again and recommend to my family and friends as well. Joe

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
We are so happy that you enjoyed your stay with us! We definitely agree with you and think this place is special. I believe I may of met you at check out, you had sold your home and was moving into a new place? I hope you are getting settled into your new home and glad you chose to stay here in the interim.
We hope to see you again in the future!
Warm Regards

"Hotel on the River"

4

Bradley A, Olympia, United States
19/10/2015

This is a beautiful Best Western hotel. Every room has a view of the river, the rooms have a better than usual decor, the staff was very nice and friendly. The pool is outside and was closed for the winter, but the hot tub is indoors and open year round, the fitness center was average. The river has a nice walking/jogging trail. This is also a pet-friendly hotel and lots of people were walking their dogs along the river. The big difference with other Best Westerns is this one has a restaurant attached so instead of the usual breakfast buffet they give you a $7 voucher to use at the restaurant for breakfast. We found this a very enjoyable change of pace from the regular Best Western breakfasts. We also ate dinner at the restaurant and the food was great and every seat also has a view of the river. The hotel is right off the freeway, I highly recommend it any time you are driving by Portland.

"Good Hotel"

4

15/10/2015

You cant beat this hotel for the price. Friendly staff, good beds and clean rooms. Great Bar/lounge area. Had a great view of the river. Had a noisy toilet but that's all I can say was bad. I will be returning for business and will stay again.

"Very Good with a different breakfast"

4

C2H5OHFresno_CA, Fresno, CA
15/10/2015

It's a sprawling property but parking was easy. I prefer climbing stairs but the elevators are far more convenient at this property. The sound insulation could have been better. The location has no outside noise problems but I could hear my neighbors more than I liked. They have a very good restaurant next door. There is no onsite free breakfast but they gve you a $7 coupon for the restaurant. I ended up paying a few extra bucks for breakfast but I liked this arrangement much better than the typical free onsite breakfast.

"Overcharge "

1

05/10/2015

I use to stay here quite often. NO MORE! Billed for a week stay when we only stayed one night. On the third day right now trying to get charges reversed. Everyone seems to pass the buck and I am coming up on bank fees. Customer service is a zero. Food is a zero compared to all the other best westerns we stay at. Beds hard as rocks and squeak, doors squeak, elevator is small,parking is hit or miss. Most BW'S have great breakfast and evening treats
Not this one. Be prepared for poor service as they smile at you.

"Road trip"

2

Trawlergirl, York, Pennsylvania
25/09/2015

Not sure why this is a BW Plus. It was just okay. Pricey for what you get. Yes, there is a river view, but it's not exactly a beautiful view. No extras like cookies or popcorn. Breakfast was the shocker. We got a coupon for a choice of a few breakfast items or $4 off the breakfast menu. For $4 your couldn't even get coffee and toast. The coupon did not include a beverage and the eggs did not include toast. Our bill was $8 for 2 coffees and toast. They did take the toast off when we complained. BW should just forget the breakfast and not offer anything.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to write a review on your stay with us.
I apologize if you did not feel you received value from our amenities and breakfast program. We are currently making changes to both areas, and will be offering cookies in the lobby as well as a new and revised breakfast credit that will offer many more options for our guests.
We hope you visit us again in the future

"Not worth the money ..... plus the worst breakfast I have ever had"

2

Boarders1954, Mildenhall, England, United Kingdom
22/09/2015

Not certain how Best Western get to charge so much for this hotel. The labyrinthine design does not lend itself to being customer friendly. The rooms are OK ... the staff are OK ... but having stayed in 10 hotels in the 10 previous nights - this was just OK BUT only just!!
OK it's by the river but the view is nothing special.
The hotel is connected to a restaurant. I believe that it is a separate enterprise but nontheless it is where customers will go.
Our evening meal was just about passable - we returned in the morning with breakfast vouchers we had been issued with.
Big mistake! The breakfast was without doubt one of the worst meals I have eaten in the 15 years I have visited the US. It was inedible!
would I stay again? No way!!

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
I apologize that your experience with us what not up to standards.
I hear your opinion loud and clear but I do not hear what the specific complaints were. As I obviously do not have control over the shape of our building, I do have control over employee issues, service issues, cleanliness issues and guest room concerns that you have. We pride ourselves on being customer service orientated, with many guests returning week after week, and year after year.
I am sorry you did not enjoy our beautiful setting on the Willamette River as we take such pride in it, as well as the historical significance of being the oldest city In Oregon, just minutes away from the end of the Oregon trail. Again, my personal apologies that we did not live up to the standards you have come to expect at Best Western and hope you have more positive experiences in the future.

"Other than the view not sure why this hotel is a BW Plus"

2

plaidbagel, Corvallis, Oregon
21/09/2015

OK, I will start with a quick check in/check out which friendly enough staff and was happy to get a room on the 4th floor with a great view, but the good stops there.
When I arrived in my room no crib was there, which was requested. Crib was then sent up but not put up. We struggled with it, but it looks in bad shape. Two people came and we were told we got the "broken" crib. Great! Maybe throw it away. A newer crib was delivered and set up with a sheet and a somewhat stained blanket we chose not to use.
Then my husband pulled out the chair near the desk and sat down. When he got up his pants were wet. The chair had a big wet spot on it. Then when I got down on the floor to play with my daughter my pants got wet. We asked and were told that the housekeeping staff probably sprayed "something" on some stains. Great, my kid had been crawling around on who knows what chemicals without me knowing. When we got up the next morning the floor was still wet in places.
The towels in the bathroom were pretty warn out. Probably need to be replaced. The bathroom just didn't appear completely clean. The door to the bathroom needed W-D 40 because it squeaked every time you touched the door, which was annoying. The shower was difficult to adjust. The hot water knob seemed like it was barely hanging on and it took awhile for me to get the temperature warm enough.
The beds were also quite noisy. Every time you moved, the bed squeaked which was awful when you have a baby you are trying to get to sleep or stay asleep. They also were uncomfortable. My husband and I both had sore backs in the morning.
When we were finally ready to go to bed our neighbors arrived home and turned on their TV which was loud in our room.
The elevators are slow and tiny. Basically 1 family at a time with their luggage, but then housekeeping needs the same elevators and they fill it up with their carts.
We arrived early enough to get parking but every time we went out to our car to get something someone was waiting for parking spot but we weren't leaving. It seemed like there weren't enough spots.
As wonderful as our view was, I probably wouldn't stay here again even though it was pretty affordable.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to write a review regarding your stay with us. Although you had some negative feedback, I still appreciate it as it helps me in determining what areas we need to focus on as a management team. It sounds like from the moment you got there it was little things that compiled up to make your stay less than enjoyable.
Again, thank you for your feedback

"Great location and very clean"

4

Bret L, Fresno, United States
21/09/2015

Hotel was right on the river and close to shopping and freeways. Hotel is being upgraded and construction noise was a little loud but not a lot they could do about it. Has nice bar and restaurant on site. Beds were very comfortable.

Amy B, General Manager at BEST WESTERN Plus Rivershore Hotel, responded to this review
Thank you for taking the time to review our hotel!
We absolutely love the location here as well, and find the river view to be a nice break from the monotony of every day life. We are happy you enjoyed your stay and look forward to seeing you in the future.