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Detail

Main results

These results are based on a set of questions included in the Office for National Statistics Opinions and Lifestyle Survey in March 2014.

The main findings include:

just under half (48%) of adults surveyed had flown at least once in the last 12 months and 10% had made 4 or more flights.

passengers rated most aspects of service quality on their last flight highly

at least nine out of ten respondents were very or fairly satisfied with flight information, timeliness of flight, check-in and journey to the airport

respondents were least satisfied with the number of destinations served by their nearest airport, information on goods you can bring back into the UK and the cost of flights

the proportion of respondents who agree that “air travel harms the environment” has fallen from 70% in 2006 to 59% in 2014

the results suggest an increase in support for airport expansion since the 2010 survey, with over half of respondents now agreeing that:

“….people should be able to travel by plane as much as they want to, even if new terminals and runways need to be built” (59%)

“…. in order to boost the economy, new terminals and runways should be built” (57%)

in terms of their local airport, 47% said they would support expansion and 20% opposed it