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Entrepreneurship and small-business ownership is glamorous, right? Well…..sure….ummmm……..more often than not. OK, let’s just say it and get it out in the open. Sometimes running your small business can be…

IDiscover Consulting Group specializes in business/executive coaching and business advisory to small-to-medium sized organizations that are seeking a sustainable growth strategy.Free Consultation

If you are (or considering using) Net Promoter Score as a corporate success measure, you may want to read this. We think the NPS is just way too simplistic - esp. the way many companies are trying to use it. https://t.co/JNjUireIeU (via @WSJ) #measure#customer#NPS