At many companies, user experience (UX) activities are performed by specialists and occur in distinct phases: user research, design, specification, development support and usability testing. Blending this linear process into an agile or Lean Startup team creates handoffs, bottlenecks and frustration. In this talk, I’ll share techniques to help teams collect and make better decisions based on user feedback by adapting some familiar UX techniques to be more quick, visual, collaborative and continuous.

I had the great pleasure of attending LeanCamp NYC at General Assembly, February 18, 2012. I met a bunch of great people and shared this case study about Knowsy, a project I did with the Innovation Games Company in Mt. View Ca.