Will there be any gaps in my historical data?

Once you sign up for a Premium or Pro plan, you gain access to the historical data of your account’s followers, following and tweets ever since we started tracking your account.
Upon becoming a Premium or Pro user, we start recording your premium stats as well, so that in the future you’ll have access to more detailed historical stats, from this point on.

Since free accounts are tracked only on an irregular basis, there might be gaps in the available data. The good thing is that when it comes to evaluating your account,
you can always look at the main trend per period.

Can I get an invoice?

You will always get an invoice mailed to you after you've signed up.
If you would like to add a name, address and VAT number on your invoice, you can do so during the sign up process.

What happens when I upgrade?

When you Upgrade we will charge you for the days left of this month, minus the amount you have already paid,
and you will have access to the new features immediately.

What happens when I downgrade?

Your subscription will be downgraded. You can make use of your current subscription for the rest of the month.
On the next payment date your new subscription will take effect and you will lose access to any features that aren't part of your new plan.