Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

About the
Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the
Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships.
Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the
Eventbrite integration

Eventbrite is the world’s leading event technology platform. The company has processed $8B in gross ticket sales since inception and powers millions of events on behalf of organizers each year. Hundreds of thousands of organizers use Eventbrite to boost ticket sales, promote and manage events, handle onsite operations, and analyze results across multiple sales channels.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the
Twilio integration, Zendesk integration and the Eventbrite
integration.

Journey Triggers

Twilio SMS Received

Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.

Submits New Zendesk Ticket

When a new ticket is submitted that matches certain criteria trigger a new journey.

Check Eventbrite Event

Check if a contact is attending, not attending and other criteria for the latest Eventbrite event.

Eventbrite Event Registration

Add a contact to the journey when they register successfully for an Eventbrite event.

Conditions

Zendesk Ticket Status

Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS

Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

Submit New Zendesk Ticket

Submits a new Zendesk ticket for the contact in the journey.

Register for Eventbrite Event

Registers the contact for a specific event.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey
marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Eventbrite.