I have the same problem and it's very frustrating b/c when I go to download the software, it says my device has to be recognized by Windows, but that's the problem to begin with. I have the same problem and it's very frustrating b/c when I go to download the software, it says my device has to be recognized by Windows, but that's the problem to begin with.

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If you recently updated the software online it may have changed the USB setting on your sansa. Go into settings - USB mode and select MPT. Windows media player should then recognise your sansa. Hope this helps.

Have you tried updating your Windows Media Player to number 11? this has the drivers for SansaClip. Go to windows website, download WMP 11 and then plug in Sansa and uyour computer should recognise it. Good luck.

What you need to do is update your Windows Media Player. I believe it has to be WMP10 and higher. Let me know if that works. Oh and you also need at least Windows XP Service Pack 2. so update your windows software

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.Download the Sansa Recovery Tool from the Sansa website.Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.aspIf these fail, then:Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.-Tha Mp3 Doctor

What i would recommend you to do is to format the player using the player itself and if that doesnt solve the problem i would recommend you to use windows media player to format your device...to format your player using windows media player go under the sync tab..assuming that you are running windows media player 11..your device should be listed there on the right side...just right click on it and hit format and that should solve the problem..DO NOT USE MY COMPUTER TO FORMAT THE PLAYER BECAUSE IT WILL DELETE EVERYTHING ON THE PLAYER INCLUDING THE FIRMWARE...let me know if that doesnt solve the problem...

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor