Our professional team provide services and support to all our merchants globally.

Customer Support Service

To provide professional Services and Support around the clock by 24/7. To provide professional assistance to merchant for all their queries, request and demand. To provide monitoring on merchant’s gateway to ensure it is running without any obstacles and failure on the systems.

Technical Service

To provide professional support and troubleshooting to merchant for any related technical matters and request. To provide support and work with merchant closely on the gateway integration matters. To provide full support in technical capabilities after the merchant goes live on the system.

Sales And Marketing

The 1st contact point of person to communicate with merchant. To provide understanding of merchant’s requirement and provide professional solutions to tackle the issues and request. To finalized the deal with merchant for new agreement and provide professional after sales service/support.

Finance & Admin Service

To provide professional and accurate financial reports to merchants on accounts / financial matters. To support and assist merchant for settlement on time without any delays or backlogs.

Risk Management

To hander and manage all potential risk/fraud transactions, handle dispute and charge back cases raised by clients