On slow days you have to look at waterpark labor as a fixed cost like a mortgage payment or insurance fee rather than a variable controllable expense.Meaning it is comparable to the fact that the bank expecting the same mortgage payment amount regardless of you low income that month. the mortgage payment never goes down as a percentage of your revenue.

Of course you can always trim labor but as anticipated revenue goes down… Continue

please let me know if this simple concept for reducing and avoiding near drownings can be improved. please feel free to use this in any training that you think might be valuable to save lives and avoid injury.

We are in the coldest months here in Florida, and being a year round facility we have to address cold weather uniform.
In a climate of budget cuts we are unable to provide warm jackets and pants so we ask our safety staff to provide their own uniform with certain guidelines as far as color and style. We try to take into account the following criteria,

Must match our colors
Must be inexpensive
Must be easily available from… Continue

If you feel like you have something to say Or would like to share wisdom on the topics of Aquatics, Running a profitable Waterpark operation, Water safety, Lifeguarding or Waterpark Leadership then let me know.

Maybe you you'd like to contribute but don't want the hassle of maintaining a blog then let me know, I'd be happy… Continue

I felt like this last week when a guest came to purchase an annual pass. She claimed she had been told by phone the day before by our front desk staff that the annual pass was $22.95 not $29.95, as it actually is.

She held her ground and without actually coming out and asking for the lower price (which would have been better) she felt like it was not her fault. She… Continue

I just asked Google to send me a daily update of anything in the news related to 'waterpark' and also I signed up for Aquatics International Connect and whats amazing is how many drownings across the country occur each week.

After working at the same waterpark for 15 years I am especially proud that there was no drownings during that time. I think that adopting the concept, 'You're only as safe as yesterday', helped a great deal.

What would you do today?
What would you do today if tomorrow you knew you were going to get a visit from?
• The health department
• Your lifeguard auditor
• Your Owner to discuss the P&L statement
• Your mother
• A tour from a prospective large group
The answer is that you would probably,
1. Scramble all resources to clean all the pools ,check all the readings, read the pool code and inspect everything on your property to see if it meets code.… Continue

It covers a wide range, everything from Safety, Guest service, Budgeting, Operations and Human resources.It is my hope to give some nuggets of information that can help me and others to run their facility more efficiently and profitably.

Many thanks to the AI folks for publishing my article on Children with Autism and waterparks in 'LESSONS LEARNED' this month.
One huge thing I did learn from speaking to Autism experts that was not included in the article was to always mention the person before the condition. For example, Child with Autism rather than Autistic child. It shows respect for the individual and that is something that will remember most from this experience.