Hard drive not recognized

Hello,

Any idea or suggestion why my hard drive can't be recognized? The drive is "st750lm0 hn-m750mbb" it's powered with usb cable only. Pendrive and other drive with external power source are working correctly.

Any idea or suggestion why my hard drive can't be recognized? The drive is "st750lm0 hn-m750mbb" it's powered with usb cable only. Pendrive and other drive with external power source are working correctly.

Hi lonesurvivor,

Please provide the TV model number.

Has the hard drive been formatted in a supported file system prior to use on the TV?

Please ensure you format the hard disk as any pre-installed software can interfere with compatibility.

For supported file systems, please refer to the user manual or provide the model number of the TV and we can find this for you.

Also ensure, that since the hard disk only receives power via USB, that it doesn't require more than 500mA power.

- TV is pfl 8008s
- hard drive is formatted in ntfs, same as the other working one
- I have deleted non media files, still nothing changed
- yes my hard drive receives power only by usb cable, it's working with PC

The only difference between my drives, except producer, is number of partitions. The non working drive have two partitions, but I don't thing that's the problem.

- hard drive is formatted in ntfs, same as the other working one
- I have deleted non media files, still nothing changed

It's not just a matter of deleting the non-media files however. The HDD could possibly need to be fully formatted via a PC in NTFS to remove any hidden software or files that may be pre-installed on the drive.

- yes my hard drive receives power only by usb cable, it's working with PC

Whether it works on a PC is relevant only to a certain extent. Please see my previous comment:Also ensure, that since the hard disk only receives power via USB, that it doesn't require more than 500mA power.

The TV and a PC are different in that regard.

The only difference between my drives, except producer, is number of partitions. The non working drive have two partitions, but I don't thing that's the problem.

We cannot guarantee that the TV will react to a partitioned HDD in the same way as a single partition HDD. But see my replies above first.

It seems that my disk requires 0,85A which would equal to 8500mA. This is actually weird as my PC has usb 2.0 which according to specification provide 500mA.

Anyways double usb cable didn't do the trick so i guess I'd need separate power source or different disk, unless there is any other way?

Thanks

Hi lonesurvivor,

No, unfortunately using a split USB or 2 USB cables will not work either.

The best thing is really to have an HDD with its own power supply. These are faster and more stable in general as well (I find at least).

HDD that use less than 500mA and do not have own power supply are usually also smaller in storage size (usually less than 500GB). As soon as you go over 500GB you will find they often require more power. This is usually not an issue with PC use, but for TV use they are not ideal.

So unfortunately there is not other way. HDD that require more than 500mA power need to have own direct power supply.

I have forgotten my password

Don't worry, it happens. We'll send you a link to create a new password.

{* #forgotPasswordForm *}
{* forgotPassword_emailAddress *}

{* forgotPassword_sendButton *}

{* /forgotPasswordForm *}

Email sent

We have sent you an email with a link to change your password.

Log in with your Philips account

We see that this email address, {* data_emailAddress *}, is already connected to a Philips account. However, this email address has not been verified yet.
We have sent a verification email to this address. Please click the link in that email to log in to My Philips.

Please provide a valid email address.

To login with your account, Provide an email address

Create a new Philips account

We see that this email, , is already connected to a Philips account. You can create a new Philips account by providing another email address.

{* #socialRegistrationNoEmailForm *}

{* socialRegistrationNoEmail_emailAddress *}

{* socialRegistration_signInButton *}

{* /socialRegistrationNoEmailForm *}

Almost done

You are almost done, please provide or verify the following information.

Philips values and respects your privacy.Please read the privacy policy for more information.

{* /socialRegistrationForm *}

{* #resendVerificationForm *}

Verify your email address

We see that this email address, {* data_emailAddress *}, is already connected to a Philips account. However, this email address has not been verified yet.
We have sent a verification email to this address. Please click the link in that email to log in to My Philips.

{* resendVerification_emailAddress *}
{* submitButton *}

{* /resendVerificationForm *}

Email sent

An activation email has been sent to {* data_emailAddress *}.
Please click on the link in this email to activate your Philips account and to verify your email address.