Whilst we try our best to keep all of our rainbow sapphire items in stock at all times, we do sometimes run out of items. If an item selected is temporarily out of stock at the time of your order, you will be notified via email should the timeframe exceed 3 business days and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. There will be no additional shipping charges for backordered item(s) shipped. If for any reason you wish to cancel a backordered item prior to shipment, please contact us at info [at] rainbowsapphirejewelers.com or 1.718.785.0537 and we will be happy to assist you.

Shipping Worldwide

Shipping to all our valued customers is free of charge worldwide.

Gold
For our gold orders we ship using Fedex, DHL or EMS and will take 3-5 days from the time your item leaves our offices.

We cannot ship to PO BOX using Fedex or DHL and we require a valid phone number for delivery.

Silver
For our silver order we ship using EMS and will take 3-5 days from the time your item leaves our offices.

• All shipments require signature upon delivery, no exceptions.

• In the unlikely event that you return our items then our actual shipping and insurance costs will be deducted from your total refund. Please see our refund policy for more information.

Rainbow Sapphire Jewelers reserves the right to use any number of carries including but not limited to Fedex Express, DHL, Express Mail, Registered Mail and Air Parcel Post.

Thank you.
Rainbow Sapphire Jewelers

Returns & Refunds

The Rainbow Sapphire Jewelers website (www.rainbowsapphirejewelers.com) is operated by BKK Gemstones Co. Ltd (referred to as "we/our/us/Rainbow Sapphire Jewelers"). Rainbow Sapphire Jewelers is committed to producing and selling high-quality products. If for any reason dyou are not completely satisfied with our product, we are happy to offer a full refund or exchange within 7 days of the delivery date. This excludes shipping and insurance charges. Customized and personalised products are subject to additional conditions and return charges.

Refund of shipping and insurance charges will be calculated based on location the item is delivered to and can be requested in writing at time of purchase. For example, if a customer in France purchases a $2,000 USD ring and they decide to return the ring for a full refund our shipping and insurance costs we spend to ship the item is approximately $42 USD. Shipping fee is not based on the amount charged at the point of checkout as to simplify the checkout process we either absorb the shipping and insurance related costs for USA, Canada, UK and AU or minimize the expense for all other countries with our flat rate fee. This fee does not relate to actual costs we incur during the shipping and insurance process.

If our product is defective in any way, you may return it within 30 days of delivery for a refund, a repair, or a replacement. Please note that our offer to replace products and/or refund your money does not apply to damage caused by accident, neglect, misuse, dropping, or damage resulting from inappropriate exposure to any kind of destructive or abrasive chemical environments.

Return policy

Returning under 7-days EU Distance Selling Directive

If you are dissatisfied with our delivery, you may cancel your order within 7 working days following the day on which you received the product. The product must be returned complete; unworn, unused, and with the original box, packing and accessories and, with all of the original certificates. Rainbow Sapphire Jewelers will issue a full refund for the price you paid for the product. The total for any return shipping, insurance, or customs fees, as well as any unpaid onward delivery charges will be deducted from your refund.

Returning under 30-days faulty product guarantee

If our product is defective, you may return it within 30 days of delivery for a refund, exchange, replacement, or repair. The total for the return and onward shipping costs will be charged to your account.

Return procedures

Returning your order to Rainbow Sapphire Jewelers is a simple and a straightforward process:

1. Log into your Rainbow Sapphire Jewelers account and access the Returns Center where you will be given your RMA number. If you do not have an account please contact your customer service representative for your RMA number.

2. Make sure your return is packed safely and securely. Please do not write jewelry, diamonds, gemstones, gold or any related words on the parcel in order to protect against possible theft during transportation.

3. Shipping for returned products should be pre-paid and sent via UPS,Express, or USPS Priority Mail for tracking/confirmation and insurance purposes. We assume no liability for loss or damage of returned packages.

If you reside outside of the USA, please email us for an alternative address in United Kingdom, Australia or Thailand.

Refunds for personalized or custom made items

Rainbow Sapphire Jewelers will refund an order for customized and personalized products subject to restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fee:

• 1% of the total item sale price or minimum of USD 10.00 - will be deducted from your refund for any alteration made such as engraving, ring re-sizing (excluding specific designs which can not be resized), additional hallmarking, specific lab reports, and collectively personalized products.

• 15% of the total item sale price or minimum of USD 100.00 will be deducted from your refund for any customizations made such as, material variations, tailored sizing requiring the use of additional materials or manufacturing, and collectively customized products.