Why You Should Buy a New Car From Us

Welcome to Mercedes-Benz of Westwood serving Greater Boston. Mercedes-Benz is what we do, with a huge selection of Mercedes-Benz new cars and SUV's. Our staff of helpful ...
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Welcome to Mercedes-Benz of Westwood serving Greater Boston. Mercedes-Benz is what we do, with a huge selection of Mercedes-Benz new cars and SUV's. Our staff of helpful and friendly salespeople treats the needs of each individual customer as top priority. Whether you're looking for a new Mercedes-Benz C-Class, a used S-Class, or any of the other vehicles, we know that you have high expectations, and as your Mercedes-Benz Boston-area dealer,we enjoy the challenge of meeting and exceeding them!

Why You Should Buy a Used Car From Us

At Prime Mercedes-Benz of Westwood our certified pre-owned Mercedes-Benz is much more than your average used car. Each certified preowned car or SUV goes through a 162-p ...
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At Prime Mercedes-Benz of Westwood our certified pre-owned Mercedes-Benz is much more than your average used car. Each certified preowned car or SUV goes through a 162-point comprehensive inspection to ensure that it fits the quality standards to be part of the Mercedes-Benz pre-owned program.

These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.

I recently went to MB of Westwood shopping for a CLS63 vs an E63 AMG. The SA Quan Dao in his introduction boasted about their transparency. I drove both vehicles, the SA was very courteous and did take the time to show me all the features of the vehicle. However they kept delaying the disclosure of the trade-in allowance of the vehicle I brought to trade in presumably to butter me up to see if I would bite on their ripoff offer and after asking 3 times they finally disclosed what resulted in hindsight to be a intelligence-insulting lowball that made the whole deal crumble. I had gone to Prime Porsche in the past and had a similar experience where their trade in offer was way below what dealers in the same market area were willing to pay (about 15-20% less with Porsche), which leads me to conclude the issue of lowball trade in allowance is specific to Prime. They tried to justify by saying they use autotrader, which is a lot of BS, since their offer is not even competitive with the dealers near them. They offered me 10K less (or 25% less) on my trade in than a dealer about 20 miles from them offered me without haggling. Taking the time to show you the cars and trying to justify an unrealistically low trade in value made me feel they were out to rip me off, which I corroborated when I was able to get a completely different trade in allowance on a dealer in the same market area. If you are dealing with them or any other Prime dealer and have a trade in, beware, with so many other dealers in the area I would strongly suggest you shop around because after two experiences with Prime where they were so far off on the trade ins I have to conclude this was not an isolated incident and part of their business practices. I have bought 4 Mercedes, 5 BMW's, and three Porsches in the last 10 years, all new, and they will not be seeing me again because of their penny wise/dollar fool approach. I ended up buying two vehicles, an E63 AMG and a CLA beater after being offered a competitive trade in allowance and new vehicle price lower than MB of Westwood from a nearby competitor.

matthieu3/10/2015 01:35:20 PM

5.0

Overall Rating

Customer Service

Quality Of Work

Friendliness

Overall Experience

Price

Reason for My Visit:SALES(NEW)

Would I Recommend this Dealer:Yes

Who Helped Me:Raymond otudoh, Jason Wong, Trisha Winski

Hi my name is Matthieu Delisme I bought a Mercedes C250 coupe 2013 last week Feb. 26, 2015. The experience was excellent in addition I had a very good experience Salesperson Raymond Otudoh, he is very knowledgeable about Mercedes and very professional, Jason Wong the Business manager very good also and How about TRISHA WINSKI? the finance director she is unbelievable very professional, she is a good listener and she goes over and beyond to make a customer Happy and to keep him for life, especially in the circumstances that I was. I will definitely refer people to MERCEDES BENZ OF WESTWOOD GOOD JOB
GOD BLESS!
Matthieu Delisme 617-2725380
mdelisme@comcast.net

Sandra97810/27/2014 02:03:56 PM

5.0

Overall Rating

Quality Of Work

Friendliness

Overall Experience

Price

Reason for My Visit:SALES(USED)

Would I Recommend this Dealer:Yes

Who Helped Me:Thomas Parker

I bought a 2012 C300 last week. I love the car and the price was right!! Thomas Parker was an outstanding salesman who went above and beyond. I will purchase my next Mercedes from this dealership.

TL727010/27/2014 10:42:12 AM

4.8

Overall Rating

Customer Service

Quality Of Work

Friendliness

Price

Reason for My Visit:SALES(NEW)

Would I Recommend this Dealer:Yes

Who Helped Me:Thomas Parker, Steve Barros

The salesman I used at MB of Boston, Thomas Parker, had recently switched to MB of Westwood, and I was happy to follow him there to work on a new deal. The negotiations, transaction and sale were easy and stress-free. Follow-up after purchase has been great. I will definitely use Thomas and MB of Westwood again for future car purchases.

aj20426/23/2014 01:17:36 PM

2.5

Overall Rating

Customer Service

Friendliness

Overall Experience

Price

Reason for My Visit:SALES(USED)

Would I Recommend this Dealer:No

Who Helped Me:Not disclosing

My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with.
However, when it comes to the finance person (or the person you close the deal with), he was very pushy and wanted you to sign everything he puts in front of you. He tried to sell us a lot of service products such as restoration/ding protection, tire, extended warranty, etc. He spoke very fast and when you ask for written description of these items, he does not provide any and repeated his description very quickly. He kept shuffling papers in front of my husband to sign. There are many limitations and conditions on these service products (e.g., not protected if the damage is caused by an acorn). Generally, these service products are not provided by Mercedes and there a lot of fine prints! Some of his oral descriptions (e.g., lifetime warranty etc.) do not match what the service contract says! Beware! Read everything you sign, especially the back.
Further, when it comes to the purchase contract, the clause for the liquidation damage is unconscionable. It essentially indicates that it would take your “deposit” which is the same amount as your down payment if you breach the contract, e.g., when you do not want go through the sale after signing the contract. I refused to sign the liquidate damage part and finance person got really annoyed and asked his manager to come in. When I indicated that I want to think about the whole purchase further, they backed down. In the end, I did not initial the liquated damage clause and signed with the note indicated that we agreed that the liquidated damage clause does not apply.
Be very careful with everything you sign or initial. Ask for a copy of everything in the folder they keep, including any worksheets.

This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.