Manuel Builders

About this company

Manuel Builders

Our 50 year history of custom home building "On your Lot" and in our Communities in and around Lake Charles and Lafayette, Louisiana has taught us so many things. The most important is that you - our customers - are first. Our top priority is understanding your needs and fitting you in the home that you not only love, but that also contributes to an ease of living in the hectic-paced world we live in. More

Feedback

What is this?

GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.

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Most helpful reviews & comments

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Review by K.C.S.

Review by Scott F.

Scott, LA, on Nov 29, 2017

My experience through the build process was that of ineffective executive management in terms of leading a team to service customers. If I were a shareholder in the company, A+. Manuel has created a very functional business model of building houses. As far as being a customer of Manuel, D-. I witnessed...

Review by Jimmy B.

St. Martinville, LA, on Nov 28, 2017

Taylor, our building consultant, was a true joy to work with. He was meticulous with every change we wanted to have made to our plan. I wish we would have known more clearly of when our last meeting with him would be. When it was time for selections we where transitioned to Ms. Lisa, but I did not know...

Review by Kip R.

Kaplan, LA, on Nov 27, 2017

First off the house itself is nearly flawless as far as the quality and the expectations we had. Although there were some minor issues during the building process they were just about all resolved. There was a mix up initially with our selections which Manuel's took care of them without much fuss (wrong...

In this report, Manuel Builders has published a summary
of the customer feedback they've received since they joined GuildQuality in March 2014. In that time, 725 out of 1,159 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2018.

If you are a Manuel Builders customer, and if Manuel Builders completed work for you
after March of 2014 but you haven't yet received a survey,
please let us know.

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