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WinFixer + I now think a nasty virus/trojan [CLOSED]

Kat

Posted 06 September 2005 - 09:54 PM

Kat

Retired

Retired Staff

19,711 posts

that's ok. you don't need it. Go to the safeboot file, and right click on it. go down to "Send to" and then choose "Compressed (zipped) folder". That will automatically zip it for you, and put it in your "My Documents" folder (or possibly it will zip it to C:\...where the file is located). Then send it off to Atri! Poor guy didn't get much sleep last night, and I think I need to send him some coffee up to Canada for helping me tonight!

gmg

Posted 06 September 2005 - 10:12 PM

And for one more problem, none of my three email accounts are working...

can I try a restart?

-UPDATE-

Ok, had to restart...internet froze. Now things aren't posting well...I have tried to update this post twice only to have it go to "page cannot be displayed"...hopefully this time it will work.

Things seem to be going from bad to worse!

Thanks all!
Gina

-UPDATE-

One more update...it seems the internet freezing was more my ISP than anything else...my roomates computer wasn't working either, and I called, only to be told their having some 'difficulties' and it may 'flicker' a bit over the next 24 hrs. I don't know what that's going to do to my ability to fix this stuff...

Kat

Posted 06 September 2005 - 11:48 PM

stay calm!! The other person who is working with me on your issues will be logging in within about another hour. He has already promised me he'll peek in here and give me some help!

You can get rid of both Viewpoints if you don't use them. Go ahead and uninstall the DoMore program, as well.

Also, if you would be so kind, do the following for me as well:

Create a Startup List

* Open HiJackThis
* Click on the "Config..." button on the bottom right
* Click on the tab "Misc Tools"
* Check off the 2 boxes next to the Box that says "Generate StartupList log"
* Click on the button "Generate StartupList log"
* Copy and past the StartupList from the notepad into your next post

Command line options: /verbose - to add additional info on each section /complete - to include empty sections and unsuspicious data /full - to include several rarely-important sections /force9x - to include Win9x-only startups even if running on WinNT /forcent - to include WinNT-only startups even if running on Win9x /forceall - to include all Win9x and WinNT startups, regardless of platform /history - to list version history only

gmg

Posted 07 September 2005 - 12:05 AM

gmg

Member

Topic Starter

Member

24 posts

Oh...I forgot...I didn't delete viewpoint/viewpoint media player because I'm still not sure if that's the same thing as windows media player or not (the icon is the same)...if it is, then I'll keep in, since I use the media player quite a lot.

Kat

Posted 07 September 2005 - 12:14 AM

Kat

Retired

Retired Staff

19,711 posts

Hi Gina! Thanks for getting me that log. I'm sorry you're not feeling well. If you need to go to bed, that is fine. I'll have Bobbi look over everything we've done thus far, and have him give me some ideas to get your Safe Mode and everything else working again. I'll get some instructions posted for you by the time you get up! Sleep well!

gmg

Posted 07 September 2005 - 12:25 AM

gmg

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Topic Starter

Member

24 posts

Kat~ You're so nice! I have to be up for another hour or so to finish up some reading, so if you guys come up with anything, I'll still be around. If not, I'll be back tomorrow and hopefully we can get this all patched up and move on from the woes of winfixer!

Kat

Posted 07 September 2005 - 12:33 AM

Kat

Retired

Retired Staff

19,711 posts

You are so welcome! I only wish I could get this all fixed up myself. HOwever, we're not sure that the Safe Mode problem is from WinFixer. That may be something else entirely, which is why Atribune needed that reg key exported and sent to him to look at. I can kill the Malware on your computer, but when it gets into these "odd" problems, I Don't worry, though. With Atribune and Bobbi helping out, there's not a doubt in my mind we'll get you sorted out!

gmg

Posted 07 September 2005 - 12:57 AM

gmg

Member

Topic Starter

Member

24 posts

I keep on thinking of more and more things to ask! I need to transfer some files in excel and word, but I've been hesitant to open much in the past few days...am I more or less in the clear now as far as malware/viruses go? In other words...can I be opening/editing/sending files without worrying about who or what I'm infecting?

Gracias
Gina

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Kat

Posted 07 September 2005 - 05:25 AM

Extract it to a new folder in the desktop. Double click on the Getservice.bat file to run it. This will create and open a text file named getservice.txt in the same folder. It will then open getservice.txt for you.

getservice.txt will list all active Services. Copy and paste the contents of getservice.txt in your next reply here.