Critical Information Systems Upgrade Scheduled Friday

To ensure we have a robust business continuity process for our critical information systems, Information Technology Services will perform a live production test of our Netscaler failover capabilities. This event will take place between 7 p.m.-7 a.m. Friday, May 20. During this test, there will be brief periods of time where service may be interrupted. You may experience connectivity issues with the following systems:

SLUGlobal

SLU.edu websites

Epic (EHR)

Eprescribe

MyChart

SLUApps.org

Citrix Netscalers are load balancers that direct traffic to the University's critical web services in highly available architecture. They are a key piece in making these services highly available and scalable. This effort is to update the firmware of the Netscalers and re-design, reconfigure and change the network placement of the Netscalers to increase reliability, security, and vendor supportability so ITS can provide better service to our customers.