Developing a Strategy for High-Value Cloud Communications

As enterprises migrate their communications spend to the cloud, they are finding innovative solutions that don't just replace traditional phone equipment and services but change the way they deploy these new solutions — by embedding communications into core business processes and applications to deliver unique value. This not only represents a huge opportunity for software companies with in-depth knowledge of specific vertical markets, but also presents critical challenges that can threaten the ability of those companies to deliver effectively and scale.

This IDC Technology Spotlight investigates the unique challenges of going to market with integrated, real-time communications solutions and the role communications service providers play in helping to solve these challenges.

World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....

Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....

Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....

Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....

Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....

Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....

Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....

Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....