Whitelist Us

E-mail and Internet companies use blockers to stop spam. Sometimes these programs block e-mail you want to get. We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”

If you do not see an email from us in your Inbox, our email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from us, open it and mark it as “Not spam”…

Of course, every e-mail system is different. Below are more specific instructions for some of the more popular ones.

Is your email client or spam filter not listed?

One thing you can do no matter what e-mail system you’re using is add the address in the “From” line of your most recent subscription email to your address book.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist the email. If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.

Sending Address: If they ask for our address, give them the address in the “From” line of your most recent subscription email.

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

– Add us to the list of Approved Senders.

– Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

– Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.

– Locate the email from us that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.

– Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

– You may enter a comment to remind you why you allowed this Domain. Click “Add.”

– Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist.

– Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

Most Used Spam Filters

SPAMfighter

Highlight the email from us to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

– Click “More” in the SPAMfighter toolbar.

– Then “Options”

– Then “Filter settings”

– Then “Blacklists & Whitelists”

– Then “Whitelist email address”

– Then “Import”.

– Select your ‘Address Book’ and click on “Check all”

– Click “Add”

– Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

– Click More” in the SPAMfighter toolbar.

– Then “Options”

– Then “Filter settings”

– Then “Blacklists & Whitelists”

Mail Washer

– Click Tools, then Blacklist & Friends.

– Click Add… on the right, the Friends list side.

– Make sure Plain email address is selected.

– Type in customerservice@chooseyourselffinancial.com

– Click OK.

– Click OK.

ChoiceMail

– Open ChoiceMail

– Click on the Senders tab

– Choose “Approve another Sender”

– Type in customerservice@chooseyourselffinancial.com

– Click on OK

Spam Sleuth

– Select File, then Configure.

– Go to the Friends category.

– Make sure Active is checked.

– Type customerservice@chooseyourselffinancial.com on a line by itself in the entry field.