A support case was created for you and you should be contacted shortly by a Customer Support Representative, if you haven't been already. You can view and update your case at the Activision Support website. After logging in, go to "My Support" then "My Cases".

Are you playing solo or with a team? If you're playing with a team, make sure that you belong in the same party where your teammates are in. But if you're in a party but you're teammates are not, your points would definitely not count.