Delivery Information

We aim to deliver the majority of Liverpool Wood Pellets orders within 3-5 working days. If required sooner, please contact us and we will assist wherever possible. If you need to rearrange delivery, please contact us as soon as possible, you can do this on 0151 236 9181 so that we can inform the courier company straight away. Smaller quantities are delivered by parcel courier.

Please note that the delivery company may charge extra to re-deliver if they attempt to deliver your pallet and are not able to do so due to restricted access. Whilst we understand that your circumstances can change, we do reserve the right to pass on these costs to you.

SPECIFIC DAY DELIVERY

Why not choose a convenient delivery date when you order? This is no problem, and helps both us and the delivery company to manage our orders and deliveries. Whilst we can’t give an exact time of delivery, we can make it easier for you to arrange days off work, or for someone to receive your order.

If you need a delivery specifically in the AM or PM we can also arrange this, but there will be an additional charge.

If you need a next working day delivery, this can be arranged too, but there will be an additional charge of £15 per pallet. Please ring us on 0151 236 9181 to arrange next day delivery.

Saturday delivery can also be arranged too for an additional charge of £55.50 per pallet.

DELIVERY VEHICLES

The pallet network we use can deliver in primarily two sizes of vehicles, a 7.5 tonne and an 18 tonne. An 18 tonne lorry is approximately: 15m long, 2.6m wide & 4.5m high. A 7.5 tonne lorry measures approximately: 8.0m long, 2.5m wide & 3.7m high

For hard to reach places, or those areas or roads that are unsuitable for big lorries, a smaller 7.5 tonne lorry can be used instead. A 7.5 tonne lorry is similar in size to a bin lorry, so if you get your bins emptied, then there’s room for a 7.5 tonne lorry.

Please state when ordering if you require a 7.5tonne vehicle.

For places that are even harder to reach, a long wheelbase van may need to be used instead. This will be similar to a long wheelbase “Transit” style van. Please note that there will be extra charges if a transit van delivery is required due to limited access.

Also, if the pallet needs to be split into extra shipments there will be extra delivery charges.

INFORMATION WHEN ORDERING

Please make sure that you give us any helpful instructions and information if your property or business premises are hard to reach or will be unsuitable for a large lorry. A mobile number is essential.

The courier is only contracted to drop the pallet off on the curbside, it's the drivers responsibility whether to take it on to your property or not.

Full pallets are very heavy so your expectations of where you want the pallet delivery to be made and where the driver can unload may not be possible. We always, always recommend that someone is there to receive delivery and to assist the driver if required, we cannot be moaned at if the pallet is not dropped off where you hoped it would be, especially if you know delivery is going to be difficult.

Things to consider:

Narrow roads may be unsuitable for large delivery lorries.

The delivery area should be flat, rather than a steep slope.

Pallet trucks don’t work on lose ground such as grass, pavement, gravel or soil.

The delivery lorry won’t have a fork lift truck or a crane.

You may need additional help in order to get your wood pellets, briquettes or charcoal to exactly where you want them - our delivery vehicles are all equipped with tail lifts and pallet trucks, this makes for easier unloading and delivery onto your premises.

Premises where it is illegal for a lorry to park or offload.

It is your responsibility to ensure that there is safe and clear access for the delivery vehicle. If the haulage company arrive at your address and face one of the conditions above, the driver may decide to cancel the delivery, and this may incur a cancellation fee to cover the cost of dispatching and returning your order to our central warehouse. If you are unsure as to whether your location is suitable for a palletised delivery, please call us to discuss. We will advise as to whether there is likely to be problems at the offloading point.