Please remember that someone should be available at the delivery address to receive your parcel.
If no one is available then it may be left with a neighbour, at a local Post Office or returned to the delivery depot.

BFPO delivery addresses

We are pleased to be able to offer delivery to BFPO destinations.
Due to operational issues BFPO is not able to guarantee parcel transit times, parcels are traceable up to the point they are handed to BFPO.

In the unlikely event that a parcel arrives damaged or faulty please contact us on 01392 692000 (Monday to Friday 9am to 5pm) or by email at info@baileywood.uk.com so we can arrange a replacement, exchange, or refund for you.

If you wish to return an item, with the exception of personalised products, we need to receive it back within fourteen days of receipt for a refund or exchange. Please retain all packaging until you are sure you wish to keep your items. Should you wish to return an item to us please repack it with care using all original packaging or a suitable alternative. This does not affect your statutory rights. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or boxes.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the fourteen day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Bailey Wood.

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01392 692000 or via email at info@baileywood.uk.com
You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.