A group exercise where candidates create a grid and cross a predetermined path with limited instructions. The team must do this without talking.
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THERE IS A BEST PRACTICES PROCESS FOR BATH CLEANING
PROCESSES ARE CRITICAL FOR EFFICIENCY WHEN CLEANING BATHS
WE CANNOT SOLVE OUR PROBLEMS WITH THE SAME LEVEL OF THINKING THAT CREATED THEM
ALBERT EINSTEIN
KEY FACTOR:
Baths are generally the easiest to teach cleaning processes in. Most bathrooms are designed similarly requiring few adjustments to the basic rules and processes. Bathrooms do not normally have expensive pictures and knick knacks so the breakage and damage factor is small. They are very easy to check for quality. For this reason, if your company works on teams new cleaners are normally started in the bathrooms. Bathrooms, however, are very hard work and very physically demanding. If your company utilizes men to clean they often make fabulous bathroom cleaners because of their increased strength over that of women. As in all areas of cleaning, always look at who is the best person for the job.
ACTION ITEM:
Develop a process for cleaning bathrooms or adopt one that has been formulated by others. The bathroom process will require three trips around a room. The first trip is for long dusting, the second is for scrubbing the areas that require a scrubby and some type of detergent (comet, Bartender’s Friend, Bon Ami, etc.) and the third trip is for wiping and shining (allowing the shower to dry naturally a bit by not drying and shining it on the second trip will save a lot of time and rags). An apron must be utilized by the bathroom person to insure the highest level of efficiency and quality. Develop a specific set of rules to be followed by the bathroom cleaner. Be sure that the bathroom cleaner understands the rules and processes before they enter the client’s home.
IMPLEMENTATION PROCESS:
Develop a process and specific rules that relate only to the bathroom area and teach the process and the rules to your bathroom cleaner. Some basic rules for cleaning bathrooms are:
• Check the baths for excessive hair and vacuum out if bath is dry
• Remove trash and rugs and set outside of door
• Take three trips around the room to clean
• Always work from top to bottom and left to right around the bathroom
• Do not rinse an area until you are finished cleaning it
• Always contact the office if you break or damage anything in the client’s home
• Always put your cleaning tools back where you found them immediately after using them
• Put client’s items back exactly as you found them
• Use the appropriate tool or product
• Make sure what you are doing is making your company money
• Use both hands
• Don’t waste time re-shining an area that is already clean
• Be aware of your time
Have the bathroom cleaner watch a professional who is fast, efficient and quality driven perform the bathroom duties or have the cleaner watch a training video. Most of our cleaners are visual learners. Try not to have them watch a cleaner in a client’s home if you want the client to be left with a remarkable experience.
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