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Namaste Retail Terms and Conditions

Orders

Orders can be placed easily on the website, but you are welcome to call us on 01756 700790 with your order or any queries.

By using our website and ordering from us, you are accepting our terms and conditions. Please note that no contract exists between us until we have contacted you about your order in person. All prices are in pounds sterling, retail prices include VAT. We welcome payment by card - Visa, Mastercard, Switch, Maestro or Electron. We regret that we cannot accept American Express cards. Payment will not be taken until the goods are being dispatched, and we will only take payment for goods being dispatched on that day. Unfortunately we cannot accept cheques for retail orders.

We will contact you to confirm stock availability on your order, so please provide a daytime contact number or an email address you will check regularly. It is also possible to make changes to your order at this time.

Back Orders

Any back orders that will fit through your letterbox will be dispatched when the stock is delivered to us. For anything over this size we will give you a call to arrange a delivery time.

Delivery Charges

Small items are sent for delivery by Royal Mail and will take 2-3 working days.

Larger items will be delivered by our parcel courier and will require a signature. Please specify a delivery address where someone will be available during normal office hours to sign for the parcel. Next day delivery is standard to all postcodes in England & Wales *. Other UK mainland postcodes delivery is 2-3 working days.

We aim to dispatch your order at least the day after we receive it, if not on that day for orders received in the morning. However, at busy times please allow longer for delivery.

Northern Ireland, Scottish Highlands - Delivery is FREE for orders over £100 (excluding VAT). For orders under this amount and weighing under 2Kg carriage charge is £4.95 (+VAT). Orders over this weight will be charged at £10.95 (+VAT) per box. We will contact you to confirm the delivery charge.

Offshore Islands, including Scottish Islands, Isle of Man, Isle of Wight, Channel Islands -Delivery is free for orders over £100 (excluding VAT). For orders under this amount and weighing under 2Kg carriage charge is £4.95 (+VAT if applicable). Orders over this weight will be charged at £11.95 (+VAT if applicable) per box. We will contact you to confirm the delivery charge.

Republic of Ireland - Delivery is free for orders over £100. For orders under this amount and weighing under 2Kg carriage charge is £4.95 (+VAT). Orders over this weight will be charged at £11.95 (+VAT) per box. We will contact you to confirm the delivery charge.

If you require your order urgently, timed & weekend deliveries can be arranged. Please contact us on 01756 700790 if this is something you require. There are surcharges for these services.

Europe & Worldwide - We will contact you with a quotation for delivery. We ship worldwide, so please feel free to place orders wherever you are, and we will give you a call with a quotation for delivery.

*There are limitations to the parcel courier service coverage areas for next day deliveries and it is not always guaranteed.

Furniture Delivery

Furniture will be delivered on a pallet to your door. Deliveries will be made Monday to Friday, within normal office hours. Please ensure you will be in when your pallet is due to be delivered as there may be an additional charge for re-delivery. For all furniture orders, please supply a daytime contact number so we can ring you to arrange a convenient delivery time.

Please check items for damages before the driver leaves, as it is not possible to claim for damages that have occurred in transit, if they are not pointed out to the driver. Unfortunately the driver cannot remove the pallet or wrapping.

Pallet deliveries will be charged at cost. UK Mainland pallet deliveries are usually within 2 days. Next day delivery can be arranged, there is a £10 surcharge (+VAT) UK Mainland only. Non UK Mainland pallet deliveries are usually 2-5 working days.

Click & Collect

You can collect your order from our warehouse in Skipton, North Yorkshire. Simply put a note in the additional information that you wish to collect the order and the delivery charge will be removed from your basket. We will prepare your order so it is ready to collect within 2 working days and will contact you to arrange a convenient collection time.

Returns

We hope you will be happy with your order but if it is not what you wanted please complete the Returns Slip and return the item in its’ original packaging, in perfect saleable condition for a full refund. Please notify us of any breakages within 7 days of receiving the order, and we will send a replacement. We regret that postage costs cannot be refunded unless goods are being returned due to an error on our part. This applies to both outbound and return postage. Goods must be returned within 14 days of receipt of the order. Unfortunately we are unable to accept returned earrings unless faulty. You can contact us by email sales@namaste-uk.com or telephone 01756 700790

Descriptions and Care of Goods

We have taken every care to ensure that pictures and descriptions are representative, but please be aware that most products are handmade and minor variations are inevitable. This is particularly true for soft furnishings, even more so for those made from recycled sari- all these pieces are unique.

Privacy Statement

When you place an order, we require your name, address, telephone number, email address and card number, expiry date, start date and issue number, if applicable. Once your order has been completed we will delete your payment details, but the rest of the information will be kept so we can inform you of offers and new products from Namaste. If you do not wish to be kept on our mailing list please contact us. We will not pass your details on to any other companies.

There may be links on our website to sites we think may be of interest to you. We have no control over the content of these sites.