All News

Helping Hand PC is a leading provider of IT services to the small business enterprise segment. The Technical Support role at Helping Hand PC means you are on the front lines supporting clients undergoing new/upgrade installation or experiencing technical difficulties with current technology. Examples of customer support issues can range from forgotten passwords to virus removal and network issue troubleshooting. Support activity may be completed from your desk using web-based technologies to talk client through resolution process on the phone or 'fix' directly on their PC via the internet. Support situations may also require on-site visit and resolution. Additional samples of work activity may include but is not limited to:

Working with customers/employees to identify computer problems and advising on the solution

Logging and keeping records of customer/employee queries

Analysis of call logs to identify common trends and underlying problems

May be called upon to support sales process for technical evaluations and presentations

Project work may require remote and perhaps onsite visits.

Job Skill Set:

Work experience with a software/equipment supplier providing after-sales support is preferred in addition to having provided IT maintenance and support in-house or on out-sourced basis. Good communication skills are a must with ability to clearly explain resolution process to support customers.
Additional skills required are:

An ability to assess each customer/employees IT knowledge levels

Being good with difficult callers

An ability to think logically

Good analytical and problem-solving skills

Up to date IT and helpdesk skills

An in-depth understanding of the software and equipment your customers/employees are using

Good interpersonal and customer care skills

Good accurate records keeping

Presentation skills preferred

Our culture is built around a Team Environment. Your attitude and thinking will need to support Teamwork.

In an effort to stay connected to you, our respected clients, we have joined Twitter. We will keep you up to date on Technology news, deals and offer tips on how to keep your business running efficiently and safely. Make sure that you follow us as you never know when we might offer a discount on parts or services! And if your business is on Twitter as well, be sure to let us know!

Kane County Chronicle Readers' Choice Awards selected Helping Hand PC as the best computer repair business of 2012, 2013, 2014, 2015 & 2016! This was a huge honor to receive and it truly reminds us just how important our local community appreciates the hard work our staff puts into their work.