If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Web Checkin is available 24 to 1 hour before flight departure

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Pre-reserved Seat is available for international flights operated by Vietnam Airlines and bookings made 06 hours before flight estimated departure time.

Important Note

Please note that your assigned seats are subject to change without prior notice due to any change in aircraft or other reasons beyond our control.

Upgrade

Upgrade Travel Option (UTo)

Getting an upgrade to Business Class or Premium Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines and is not a Vietnam Airlines product.For any customer query please visit www.optiontown.com or contact Optiontown at their numbers mentioned below. And once upgraded, you will enjoy the fresh feeling of our excellent premier class services at a very reasonable fee.Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.

Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade.Ground service priorities, free baggage, Business Lounge… are excluded.Passengers upgraded to Business Class are offered boarding priority.

This service is available for flights operated by Vietnam Airlines.

(*): By using website vietnamairlines.optiontown.com
, you agree to read carefully and understand the information displayed, and agree to the Terms of Service and Conditions of Use.

Upgrade with Business Lounge Access

Upgrade with access to Business Lounge (UTo+)

For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade that allows you to access to all the amenities of our VIP business lounge at a nominal cost. With this new addition, you can experience luxury and comfort both onboard and off board. Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option with access to business lounge (UTo+) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.

How to get UTo+?

Step 1: First, you will need to apply for Upgrade Travel Option (UTo):

Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage are excluded. Passengers upgraded to Business Class are offered boarding priority.

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey Terms of Service and Conditions of Use.

Empty Seat Option

Empty Seat option (ESo)

If you wish to travel with one or two empty seats next to you, there is now the option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and a perfect travel experience.In collaboration with Optiontown we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or2 empty seats next to their seats in the same row.

You will receive an email 4 – 48 hours prior to your departure notifying if Optiontown can grant you empty seat(s) on your booked flights.

In case empty seats not assigned due to availability, your Empty Seat payment will be automatically refunded in 5 business days after your departure date.

Note:

Only a limited number of options are offered for each particular flight based on availability of rows of empty seats, hence an ESo Sign-up does not guarantee an empty seat.

This service is available for flights operated by Vietnam Airlines.

(*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey the Terms of Service and Conditions of Use.

Preferred Flight

Preferred Flight Option (PFo)

Have you ever had to book a flight that wasn’t the one you really wanted? Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown brings you an opportunity to move to your first choice flight at a lower price than the regular one.

Provide your Airline Booking Reference, Last Name and Email to retrieve your booking.

Select your preferred flight from the list of flights displayed and pay Sign-up fee of USD 1 and a nominal Preferred Flight Service Price to complete the Sign-up.

Pfo Price

Min (USD)

Max (USD)

Domestic

12

50

Southeast Asia

15

75

Indochina

15

75

Noutheast Asia

25

90

Australia

35

100

Europe

45

125

After Sign-up:

You will be notified via email if we have moved you to your preferred flight. You may choose to receive your PFo decision notification up to either 72 hours or 24 hours before your original flight departure.

If there are no available seats on your preferred flight, your payment will be refunded automatically in 5 business days after your flight departure date.

Note:

Only once you have confirmed your choice of preferred flights and completed the PFo Sign-up, Vietnam Airlines and Optiontown may choose to move you to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not take responsibility for those who miss connecting flights due to your selection of alternative flights.

This service is available for flights operated by Vietnam Airlines.

(*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey Terms of Service

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!