Expert Communication: Communication Skills for Working Effectively with Others

Onsite

Tags:
Employee Assistance Program (EAP)

This seminar explores the three parts of sending a message, the three components of active listening, positive statements, persuasion, inserting safety into difficult conversations and how to avoid avoidance.

Expert communicators are influential, productive, resourced, and get more of what they want and need. Sounds good, doesn’t it? Attend this training to increase your communication competence. This seminar explores the three parts of sending a message, the three components of active listening, positive statements, persuasion, inserting safety into difficult conversations and how to avoid avoidance.

Onsite

Twenty million Americans work hours other than 9 to 5. These evening and night shifts create health and social struggles for employees, and a unique set of challenges for managers. This practical seminar offers tried and true suggestions on how to manage fatigue and other common problems associated with shift work.

Onsite

In this training, participants learn how to say “No” without causing offense, good techniques for staying calm in the face of even the worst workplace conflict, and how to listen so that you’re really hearing what’s going on.