To resolve the issue, start by asking your DNS provider to create a TXT record in the following format:

<CNAME alias> TXT <CloudFront distribution name>

For example, if you're adding the CNAME alias example.com for your CloudFront distribution named d123.cloudfront.net, ask your DNS provider to create the following TXT record:

example.com TXT d123.cloudfront.net

After the record is created, contact AWS support and ask that AWS verify DNS domain name ownership and ensure that you can add the corresponding CNAME alias for your CloudFront distribution. CNAME records created by your DNS provider can take up to 5 business days to propagate through DNS.

Note: AWS support cannot associate the same CNAME for more than one distribution; they can only assist you with switching a CNAME between two distributions or removing a CNAME from a distribution.

If your DNS provider doesn't allow for identical TXT and CNAME records, such as the following: