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SyncBackPro, SyncBackSE and SyncBackLite make use of the Volume Shadow Copy Service (often referred to
as VSS) to copy open/locked files. VSS is a part of the Windows
operating system (Windows XP and newer). If you have used 3rd party disk
imaging tools such as Acronis True Image, or any of its branded
versions (e.g. Seagates Seatools), then you may get a Blue Screen Of
Death (BSOD) when SyncBackPro or SyncBackSE tries to use VSS to copy
open/locked files.

Please keep in mind that these BSOD's are not
caused by SyncBackPro/SE/Lite. They are caused by disk imaging
software mis-configuring the Windows system and so causing the BSOD. It
is recommended you contact the technical support for the disk imaging
software that you use. However, if you cannot contact them, or they are
unable or unwilling to provide a solution, we are aware of some possible
solutions. Note that we cannot guarantee that these solutions will work
and you must use these solutions at your own risk.Solution 1

1. Download the latest version of MBRFix from http://www.sysint.no/en/Download.aspx2. Go to a DOS prompt (Start -> Run... -> cmd)3. Run MbrFix /drive 0 listpartitions4.
Examine the results to make sure that the drive has the boot partition
and is the size you expect. If it is not 0 (zero) then try 1 etc.5. Make a backup copy of your current master boot record: MbrFix /drive 0 savembr BackupMbr0.bin6. Generate a new signature: MbrFix /drive 0 generatesignature7. Reboot Windows.8. Windows will detect your drive as a new drive. Reboot again.Solution 2

1. Go to windows Device Manager2. Click "view" and select "show hidden devices"3. Scroll down to "storage volumes"4. Click on the plus to expand.5.
Click on each one listed and right click and uninstall. (You will get a
message on some saying to reboot before it takes effect. Select no
until you do them all.)6. Reboot.7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.8. Reboot.Solution 3

1. Run regedit from the run menu (Start -> Run...)2. Goto HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE-10318}3. Export this key so you have a backup of it.4. Delete the key UpperFilters5. Reboot6.
After rebooting you should get a message from Windows says it has found
new hardware. It will probably ask you to reboot after installing the
new hardware.7. RebootSolution 4

As
a last resort you could configure your SyncBackPro/SE/Lite profiles not to
use VSS. To do this: modify your profile, enable Expert mode, go to the
Copy/Delete -> Advanced settings page, and tick the option "Do not use the Volume Shadow Copy service (VSS) to copy open files".