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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

Returns accepted 7 days from the day you receive the item. Please contact us with the reason for your return BEFORE sending your item(s) and within 7 days of receipt of your item(s). If return is agreed upon, ship item(s) back within 14 days of receipt.

We only accept returns that are in the same condition that you received them in. Do not send used, washed, or partial returns(cut fabric) as you will not get your money back or your item back unless you pay for shipping again.

If it is our error, we will gladly pay the return shipping. If you just don't like the item all shipping costs will be your responsibility. You will be refunded for fabric cost, less our actual shipping costs (which may be more than shipping charges originally paid).

We offer swatches to help with this because returns raise the cost for everyone which includes you.

*No refunds or exchanges are accepted on closeout / sale of the week fabrics.

We ship using Priority Mail or First Class via the USPS (depending on weights). All orders will be shipped within 2 business days unless stated otherwise at checkout or in listings.

Express Options
Express mail through USPS is normally not any faster than our automatic method of shipping via First Class/ Priority Mail through USPS. First Class and Priority Mail generally take 2-3 business days to arrive to you depending on where in the US you are located. Provided your package is not delayed for unforeseeable reasons by USPS. We ship from North Carolina, USA.

First Class Mail is used for items up to 16 oz - approx up to 3 yards of quilting cotton or 1.5 yards of knit.
Priority Mail is used for items over 16 oz

Tracking number will be provided at time of shipment. You can check status via your etsy purchases or at https://www.usps.com/ with your tracking #. Please let us know if your address is incorrect, sometimes USPS can reroute your package if it is already in route. If not shipped yet, we can manually change the address when we ship. If your package is returned to us due to a wrong address, we can re-ship. We will set up a listing for you to pay the actual shipping costs, this may be more than the shipping charge paid in the original order, due to our discounted rates.

***International Orders***
We've done our best to calculate exact shipping rates, however when purchasing multiple items the costs may exceed our actual cost. If the shipping costs exceed our actual cost we will refund the difference. Please note that you will also be responsible for any customs/VAT fees in your country.

We ship using Priority Mail or First Class via the USPS (depending on weights). All orders will be shipped within 2 business days unless stated otherwise at checkout or in listings.

Express Options
Express mail through USPS is normally not any faster than our automatic method of shipping via First Class/ Priority Mail through USPS. First Class and Priority Mail generally take 2-3 business days to arrive to you depending on where in the US you are located. Provided your package is not delayed for unforeseeable reasons by USPS. We ship from North Carolina, USA.

First Class Mail is used for items up to 16 oz - approx up to 3 yards of quilting cotton or 1.5 yards of knit.
Priority Mail is used for items over 16 oz

Tracking number will be provided at time of shipment. You can check status via your etsy purchases or at https://www.usps.com/ with your tracking #. Please let us know if your address is incorrect, sometimes USPS can reroute your package if it is already in route. If not shipped yet, we can manually change the address when we ship. If your package is returned to us due to a wrong address, we can re-ship. We will set up a listing for you to pay the actual shipping costs, this may be more than the shipping charge paid in the original order, due to our discounted rates.

***International Orders***
We've done our best to calculate exact shipping rates, however when purchasing multiple items the costs may exceed our actual cost. If the shipping costs exceed our actual cost we will refund the difference. Please note that you will also be responsible for any customs/VAT fees in your country.

Additional policies

If you have a question ask it. If you have a request we will do our best to fulfill it. Please know that this is a small home run business. I will get back to you as soon as possible, normally within a few hours unless overnight, in that case in the morning : )

***Custom Listings***
When you request a custom order we will create a private listing and can hold the fabric for you for up to 24 hours. If it isn't purchased within that time, it will be canceled unless arrangements have been made otherwise.

***Swatches***
Fabric swatches are available for $1.00 each, with free shipping within US
or $1.00 each plus $1.95 shipping internationally.

***Fabric Care***
Pre-washing fabric is recommended. ALL fabric shrinks to some degree, pre-washing is the best way to avoid unwanted shrinkage in your sewn items after they are finished. Most fabric we sell can be machine washed cool / cold and tumble dry warm. If different, individual listings will have specific care instruction.

*Limit one coupon code per transaction. Coupons cannot be combined.

***Order Cancellations***
If you find that you need to cancel your order, please contact us right away. If your order has NOT been cut or shipped we can cancel and process a full refund to the original payment method. If your order has been cut but NOT shipped, it may be subject to a 20% restocking fee. This restocking fee will be deducted from your refund. If it has been cut AND shipped, please see return policy above.

If you have a question ask it. If you have a request we will do our best to fulfill it. Please know that this is a small home run business. I will get back to you as soon as possible, normally within a few hours unless overnight, in that case in the morning : )

***Custom Listings***
When you request a custom order we will create a private listing and can hold the fabric for you for up to 24 hours. If it isn't purchased within that time, it will be canceled unless arrangements have been made otherwise.

***Swatches***
Fabric swatches are available for $1.00 each, with free shipping within US
or $1.00 each plus $1.95 shipping internationally.

***Fabric Care***
Pre-washing fabric is recommended. ALL fabric shrinks to some degree, pre-washing is the best way to avoid unwanted shrinkage in your sewn items after they are finished. Most fabric we sell can be machine washed cool / cold and tumble dry warm. If different, individual listings will have specific care instruction.

*Limit one coupon code per transaction. Coupons cannot be combined.

***Order Cancellations***
If you find that you need to cancel your order, please contact us right away. If your order has NOT been cut or shipped we can cancel and process a full refund to the original payment method. If your order has been cut but NOT shipped, it may be subject to a 20% restocking fee. This restocking fee will be deducted from your refund. If it has been cut AND shipped, please see return policy above.

FAQs

Pre-washing fabric is recommended. ALL fabric shrinks to some degree, pre-washing is the best way to avoid unwanted shrinkage in your sewn items after they are finished. Most fabric we sell can be machine washed cool and tumble dry. If different, individual listings will have specific care instruction.

Yes! Message us for a custom listing. Fabric swatches are available for $1.00 each, with free shipping within US or $1.00 each plus $1.95 shipping internationally.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.