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We had our wedding there in December 2012 and... - Review of Grand Palladium White Sand Resort & Spa

We had our wedding there in December 2012 and were very happy with everything. The hotel staff is great, the food was good (we ate at the buffets most often but many of our guests dined at the a la carte restaurants and had mostly good reviews), the beach was beautiful (though a little rocky at the white sand part but a short walk up the beach there was clear sand and no coral for a good ways out), the spa was great and our wedding was beautiful. Everybody was super helpful and friendly. My husband lost both his iPhone and iPad (yes, both! On separate occasions!) and both were recovered by staff and waiting for us with security when we reported them missing (I was sure we would not be getting them back but to my surprise we did!).The resort is huge but easy enough to get around once you get to know it a little. I would definitely recommend this resort and it couldn't have been a more beautiful location for our beach wedding!

Stayed December 2012, traveled with friends

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Ask Marta G about Grand Palladium White Sand Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Marga G,Thank you for your review. It really helps me to read that you recovered your iphone and your ipad and it was found by our security department.It is very important to do a report if any object is missing as we can start an investigation in order to help our customers.I hope you visit us very soon,

We were 3 couples traveling from Dec 15 to Dec 22. A week prior to departure I send a request for us to be in the same building, etc. The request was very promptly acknowledges before our departure and all our requests were granted, we couldn't have asked for more.

The resort is huge and very beautiful, you keep finding little surprises as you walk about. The little trains and golf cart are very practical to get around.

Room:We had a suite which was great! Lots of space with 2 separate rooms as well as LCD TVs, not that we watched much. We did have issue with the shower head and it took a few days to get it sorted out, part of the problem may have been communication (language as well as reaching the right person), eventually they replaced the shower head. We never had towel art, which we don't care for but the other couples seem to be a little disappointed. Our room seem to be the last one cleaned (we tipped $5 / day), one day we gave up by 5:00 and told her to just give us fresh towels.

FoodWe had no problem getting reservations for the Japanese nor the seafood restaurants, we lined up fairly early and got all our requests. We dined in the a la carte every night, arriving around 6:30 we never had to wait more than a few minutes.

Breakfast was always at the buffet, it does have a good selection. We noticed that they have people with radios in the buffet, to call in what needed to be replenished.

Lunch location varied each day depending where we were.

ShowsThe show was hit and miss, They had one for the 'End of the world' that was exceptional! We also seen one based of the 'Pirate of the Caribbean' that was very good. We did not go every night so I can't comment on the rest of them.

GroundsBeautiful! Lots of wild life, beautiful birds (keep looking for them). The have containers with fish food (around lobbies) so you can feed the fish. There is also a pontoon boat that you can ride around the man made river/lake.

The salt pool was awesome! Everyone enjoyed it and actually went snorkeling in there, great for first timer.

The snorkeling is definitly best near the Kantenah just outside the swimming rope.

SPAWe did not use the services just the facilities and it was very relaxing. One couple got a massage and enjoyed it. BTW you just charge it to your room no need to carry money or credit card.

ActivitiesWe didn't partake in lots of activities, we did the Segway tours, which we all enjoyed and would love to do it again.Mini Golf, the course is very hard as every holes are on a bump so if you don't get if first shot, you'll have to work your way backRiffle - We tried only to be told that it was cancelled that week!

OverallWe would definitely return to this resort, This was our first time traveling off season, so not sure how that would affect the service at peak time.

Enjoy! Thank you Grand Palladium for making our vacation so special!

PS: Contrary to what is listed in the Palladium Addict website, the buffet does not seem to have theme nights (we even asked and they had not idea what we were talking about)

Stayed December 2012, traveled with family

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Ask di2 about Grand Palladium White Sand Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We just got home from our family vacation at the White Sands and would NOT recommend this hotel. First my daughter had $120 stolen out of her locker at the spa, I had my purse taken in the lobby and then to top it off as we are trying to check out this morning at 6am the one person they have on check out says the Visa machine is down. They made us pay cash for all of our expenses. Thankfully we had money on us as some of the guests were running to the ATM machine on the resort. The bill was incorrect as well there was an extra charge at the spa and extra bottle of wine at dinner that we did not have the pleasure of drinking. If we refused to pay them the cash they said they would not let us get on the bus for the airport that was leaving as we were haggling over the bill. This was suppose to be a memorable vacation as it was the first time we had all travelled as a family in about 7 years but unfortunately I am thinking we may remember it for a different reason. If you go to this place be warned!

Room Tip: I would recommend another hotel!

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Stayed January 2013, traveled with family

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Ask Cathie R about Grand Palladium White Sand Resort & Spa

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Dear Cathie R,I'm sorry you didn't have a good experience in our Hotel. Regarding the spa I will pass the information to our security department, it would help if you did your report during your stay.The keys of the lockers are given in the spa reception, recently we have found that many people is using the lockers without the keys so they keep open during the time they stay in that area.Regarding the check out I'm sorry, we could have accepted the VISA and call the bank to do the transaction. I'm sorry if the cashier didn't find other solutions if the machine was not working. We have 4 ATM in the resort anyway but I understand the cashier should have helped with this.Thank you for your review, your comments really help us and we will improve those aspects that will make us provide a better service.

Just came back from our Wedding at Grand Palladium white sand. Everything was wonderful and we are glad that we picked this hotel for our wedding. Special thanks to the wedding Coordinators, Grace and Venessa for all their help (and patience). They really took care of everything and made the evening carefree and special. For photography, we worked with Claudia Rodriguez and her team and could not ask for a better photographer.We have been to the hotel before and liked it enough to come back for the wedding. We liked that it is big (VERY BIG); so you do not feel confined; plenty of space for walking; never feels crowded; always plenty of beach chairs. Our group was relatively large (30ppl), yet they were able to place us in the 2 buildings that we requested, and allowed us a later check out. Of course, as with all hotels, there are some issues - here, the ocean floor was disastrous, i guess not much can be done about it. Large rocks, muddy water - water shoes are a must. The pool was very large, but very cold.The food at the a la carte restaurants is very average (compared to other 5* hotels we have been to); the buffet selection is good. Grounds are imaculate, SPA is one of the best i have been to, numerous activities for adults and kids; love their kids club.

Dear 12345 Toronto,It is nice to see that you had a wonderful wedding. Our wedding department really does a great job. I will pass a copy of your review to the wedding department Manager, she will be very happy to read it.

This was the most spectacular vacation we ever had. A lot had to do with the resort, the service was first rate, all the staff were super friendly. The layout of the place, though, daunting at first in it's size, soon became easy to find your way around. Do yourself a favor and explore the grounds on foot, they are kept immaculate and you will miss a lot of the scenery and local color if all you do is hop into a shuttle or the colorful trains that continuously roam the four corners of the grounds. You can always grab a shuttle if you feel lost or get tired.There is such an abundance of pleasurable things to do and see that you never have to leave the resort. Pools,bars,eateries everywhere, beaches that go on forever. If you end up having too much fun in the sun there are always shady places to layback and relax, and if you must call it a night and sleep for a few hours in a bed(waste of time in my opinion, too much to see and do, day and night) you will be impressed by the rooms,suites or whatever accommodations you selected. Everything is super clean and luxurious. Many thanks to all at the resort that made our stay extremely pleasurable, especially to Pedro, Luis and Wilma. Hope to see you all again soon.

Room Tip: There is no such thing as a poor room at this resort, we saw a couple of different styles, all of th...

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Stayed December 2012, traveled as a couple

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Ask Gary A about Grand Palladium White Sand Resort & Spa

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I am writing this review in English as I guess many more people can understand english than any other language. But my native language is spanish so pardon my english.

The Palladium complex is about one and a half hours away from Cancun airport. The road is very wide and straight with little traffic. The resort is surrounded by local flora and fauna. Rooms are large, clean and well stocked. Overall very attentive personnel. If you enjoy walking you may need a map to organise yourself as the Palladium complex consists of 4 or 5 different hotels. The beach is rocky on some areas but there are other large sandy areas. If you wish to enjoy a longer walk along the beach you can do so too in the Kantenah side.Excellent food, you don't have to have diner on a buffet restaurant if you don't wish. But you may do so on a themed restaurant, such as Punta Emilia on the beach of the Riviera/White Sand area. Excellent seafood here. There are other themed restaurants but this was the nearest one and of course I like seafood! And breakfast was awesome! Everything you can think of for breakfast!Overall excellent resort with all you need.

Stayed November 2012, traveled as a couple

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Ask JaimeMall0rca about Grand Palladium White Sand Resort & Spa

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Our daughter got married here in Jan of 2011which was absolutely beautiful. Our stay was Grand! If you are thirsty, turn around and ask for a drink, if you are hungry, turn around and get food. The staff is so courteous, we had our granddaughter with us who was only 17mths at the time and the staff would make her little things out of her napkins, she absolutely adored the attention. We plan on going back in Jan or Feb or 2014. I think if we had our choice we would work for this resort and move to Mexico...thats how much we loved it there

Room Tip: All the rooms were wonderful, you can't go wrong picking one over the other

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Stayed February 2012, traveled with family

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Ask Jackie R about Grand Palladium White Sand Resort & Spa

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The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities)....more less

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Also Known As:

Grand Palladium White Sand Resort And Spa

Grand Palladium White Sand Hotel Akumal

Palladium White Sands

Grand Palladium White Sands Resort

Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

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