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Director, Digital Production

Salary: Competitive

Location:
Boston, MA, USABostonMAUS

Job Type: Permanent, Full time

Company:
Fidelity Investments

Updated on:
19 Mar 18
2018-03-19

Director, Digital Production

Are you passionate about leading and developing teams? Do you continuously seek ways to work smarter and faster without sacrificing quality? Are you able to prioritize across multiple stakeholders? Are you someone who leans in - exemplifying an own the outcome, personal accountability mentality? Do you like to drive change? If so, look no further! Maybe we are made for each other.

Background in Team Leadership or People Management is required. Marketing Technology or Marketing Operations experience is optimal. Background in Marketing, Operations, or IT will be considered. Preference for candidates with experience in Agile Marketing.

The Purpose of Your Role

The purpose of your role is to lead a team responsible for delivering email and microsites for Fidelity businesses, primarily PI. In this capacity, you will serve as Subject Matter Expert on the executional processes, dependencies and capabilities within these channels as well as the on the primary programs and stakeholders. You will act as servant leader to a team supporting high demand - communicating clear direction, removing roadblocks, and creating a customer-obsessed environment.

You will be accountable for leading your team in effectively and efficiently delivering channel projects:

You will partner with business stakeholders to understand their needs and the value they seek to deliver customers

You will partner with data, development, content and operations teams to execute

You will ensure communication experiences put the customer first

You will manage dependencies and remove roadblocks

You will oversee post-release production support and maintenance

You will be accountable for team performance and development

You will align talent to goals and measure their performance against those goals

You will align talent to growth and development opportunities

You will develop a team with a high standard of executional excellence

You will provide continual coaching, feedback and support

Lead channel forward in reducing production time, manual tasks, and non-value add activity

Unwavering commitment to creating an environment where team members speak candidly, take personal accountability, advocate for the customer, and decide through data

Keep abreast and share best practices in marketing channel execution and technology

How Your Work Impacts the Organization

The Digital Production team within Fidelity's Personal Investing unit produces and oversees almost all retail email communications (400M annually) - ensuring we align to industry and enterprise standards within this highly leveraged, preferred client channel. They protect the firm and the client's inbox while also helping teams across the enterprise in meeting customer needs. Based on the sheer volume and breadth of work that the team supports, the Director and team are considered Channel Experts to teams across the enterprise, and uniquely positioned to make connections across teams in the interest of the business and the client.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com