‘My DSP appeal languished for six months before being rejected. When I called the number on the rejection letter, I had a genuinely horrific conversation.’
Photograph: Mick Tsikas/AAP

Access cuts to the disability pension have made Centrelink hostile territory for those with chronic illness or disability. I know. I’m one of them.

29.53% of applicants gained access to the Disability Support Pension last financial year. The government wants you to consider this a win. But cutting access to the DSP doesn’t mean those who’ve been rejected are working. It means they’re on Newstart, an allowance that’s fundamentally unable to support those with disability or chronic illness.

In 2016 I left a job I loved because I was too sick to work. I then did what many sick people do: I sought help from Centrelink. My first Newstart claim was rejected due to a paperwork error. The 21 days spent appealing that decision foreshadowed the next 17 months of my life.

If you’re on Newstart while you’re sick, you can get an exemption from job search responsibilities until you’re well enough to look for work. It’s a good system, provided you’re not sick for too long. After my first doctor’s certificate expired, I attended an employment-ready assessment where my medical exemption was extended while I worked with doctors to get better.

Only I didn’t get better. Two surgeries, a truckload of medication, and a bank-draining team of medical professionals later, I accepted my new normal. On good days I can write or even leave the house. On bad days I can’t leave my bed. My really bad days are spent on the shower floor trying not to blackout. The biggest barrier to my finding regular work is I never know what kind of day I’ll have in advance. And if I push myself, I risk bad days becoming bad weeks.

Armed with 12 months of documentation and the support of three doctors, I applied for the DSP in August 2017. I was rejected two months later. The rejection gave no specifics but a Centrelink staffer later told me it was because I’d started seeing a pain specialist and therefore my condition wasn’t “fully diagnosed, treated, and stabilised”. I set about appealing the decision.

Then my job search exemption expired. When I enquired about another, I was told I couldn’t get one if my condition was unchanged, even if “unchanged” meant “still sick”. When I asked whether I could submit a doctor’s certificate, I was told Centrelink won’t accept doctor’s certificates for the same condition twice. “Newstart isn’t designed for sick people,” the Centrelink staffer said. If I wasn’t getting better I should apply for the DSP.

I cried as I walked home. It wouldn’t be the last time.

I’m supposed to find work for 7-15 hours a week. When I asked about the sporadic freelance work I do I was told that it didn’t count. I was told that freelance and gig work – often the only work flexible enough for those with chronic illness or disability – often isn’t accepted as “work” by Centrelink. They will, however, record your earnings and reduce your allowance.

That turned out to be wrong information. I’ve since learned my freelance work does meet Centrelink’s requirements to be counted as work. This is far from the first time I’ve been given misinformation. I’ve been sent to the wrong appointments, forced to chase documentation I didn’t need, told I shouldn’t bother submitting paperwork that would help my situation, and – perhaps the worst part – most of the time the misinformation is corroborated by other Centrelink staffers or their affiliates. It’s exhausting.

Meanwhile, my DSP appeal languished for six months before being rejected. When I called the number on the rejection letter, I had a genuinely horrific conversation.

The assessor cited the fact I was on medication to suppress menstruation as evidence my condition wasn’t “fully treated and stabilised”. Period suppression is standard practice for those with endometriosis. It’s not treatment, it’s maintenance. I’ll be on medication to suppress menstruation so long as I have my uterus.

It’s a shame, the assessor continued, that my doctor won’t perform a hysterectomy. I explained that hysterectomies don’t cure endometriosis but my doctor is willing to perform one if I choose because I’m medication resistant and have adenomyosis.

Their response? Because a hysterectomy is on the cards, my condition isn’t “fully treated”. If I appealed further and was successful, I wouldn’t be “allowed” to have a hysterectomy in the next two years. While I was reeling from this, they said unless I’m “running around without knickers and hiding in bushes” then my co-morbid mental illness is also not severe enough to qualify me for the DSP. They didn’t try to assess the impact of my illnesses the way they affect me: cumulatively.

So here I am, living on $650.67 per fortnight (after rent assistance) when my medical expenses alone start at $300 a month (post medicare safety net). I have to find 7-15 hours of work but I have to fight to have my freelancing count toward that number. I don’t qualify for the DSP but Newstart “isn’t designed for sick people”.