1. No logs or time stamps are kept whatsoever. TorGuard does not store any traffic logs or user session data on our network. In addition to a strict no logging policy we run a shared IP configuration across all servers. Because there are no logs kept with multiple users sharing a single IP address, it is not possible to match a user with an IP and time stamp.

2. TorGuard is owned and operated by VPNetworks LLC under US jurisdiction, with our parent company VPNetworks LTD, LLC based in Nevis.

3. We use Sendgrid for bulk email services and encourage users to take advantage of TorGuard’s free email service for increased anonymity during signup. Our 24/7 live chat services are managed by Livechatinc’s platform. Advanced support desk requests are maintained by TorGuard’s own internal support ticketing system.

4. Because we do not host any content it is not possible for us to remove anything from a server. In the event a valid DMCA notice is received it is immediately processed by our abuse team. Due to our no log policy and shared IP network configuration we are unable to forward any requests to a single user.

5. If a court order is received, it is first handled by our legal team and examined for validity in our jurisdiction. Should it be deemed valid, our legal representation would be forced to further explain the nature of a shared IP configuration and the fact that we do not hold any identifying logs. No, we remain unable to identify any active user from an external IP address and time stamp.

6. Yes, BitTorrent and all P2P traffic is allowed. By default we do not block or limit any types of traffic across our network.

7. We currently accept over 200 different payment options through all forms of credit card, PayPal, Bitcoin, altcoins (e.g. dogecoin, litecoin + more), Alipay, UnionPay, CashU, 100+ Gift Cards, and many other methods. No usage can be linked back to a billing account due to the fact that we maintain zero logs across our network.

8. For best security we advise clients to use OpenVPN connections only and for encryption select AES256 with 2048bit RSA. AES128 is also considered very safe and is a great option if download speed is a priority. Yes, TorGuard provides a full range of security features including a connection kill switch, application kill switch, DNS leak protection, IPv6 leak protection, WebRTC leak protection, and Stealth VPN services. All encryption and security features are available to clients at no additional charge.

9. TorGuard offers a custom VPN application powered by OpenVPN for all versions of Windows, OSX, Linux and Android. We also offer a custom iOS app available on iTunes, however due to Apple’s API restrictions the app uses IPsec for VPN connections. TorGuard’s custom VPN applications do not store any connection logs on the user’s local machine.

10. Yes, we offer all clients the choice between private no log TorGuard DNS servers or Level 3 and Google DNS servers. Members also have the option of using TorGuard local DNS, which is a no log DNS solution running locally on each VPN endpoint.

11. Yes, we retain full physical control over all hardware and only seek partnerships with data centers who can meet our strict security criteria. All servers are deployed and managed exclusively by our in house networking team via a single, secure key.