Troubleshooting Accounts for New Students

If you are a new Wharton student and are having trouble creating or using your Wharton account, please review the following troubleshooting steps. Before you start, please make sure you understand that you will need to have two accounts, a University “PennKey” account and a Wharton Account. (Confused about the difference between accounts? See Understanding Your PennKey vs. Your Wharton Account .)