About the service

Having a Philips Lifeline medical alert system provides fast, reliable access to the help you want when you need it. You can summon help any time with the press of a button, and rest easy knowing if a fall should occur, the AutoAlert feature can still place the call for help if the fall is detected.

There’s a reason why over 200,000 healthcare professionals and millions of older adults and their families have made Lifeline the leading provider of medical alert systems in the U.S today! We have a solution that’s right for you or your loved one.

Medical Emergencies

The Lifeline service can be used in any emergency. From a fire, medical emergency, or if you are simply locked out of your house — our response associates will quickly
assess the situation and get you help quickly.

Fall Detection

AutoAlert fall detection will automatically place a call for help if it detects a fall and you can’t push the help button yourself, even if you are disoriented, immobilized or unconscious.2

Mobile

GoSafe, our mobile response system with GPS and WiFi capabilities, can pinpoint your location through the communicator or your mobile button to help determine where you are.3

Our automated medication dispensing service is a simple way to help manage even the most complex medication regimens. So those who live alone can stay on track — and lessen their chances of falling or hospitalization.

Load

You put the senior’s medications into individual cups and load them into the dispenser. Provide the medication schedule to Philips Lifeline and we will program the dispenser for you.

Dispense

The senior presses the button when they hear the reminder. The dispenser will dispense the medication that you have loaded for the senior, at the programmed times.

Alert

The dispenser is connected to the senior's telephone line, so if the senior misses a dose, the dispenser can contact you or another family member. You can then check on the senior to make sure they are getting their medication.

What our customers are saying

I am a believer

I am a believer! In reaching for my cane next to my bed, I fell out knocking the night table to the floor and pinning my leg. Lifeline heard my fall through the receiver, and they called me! Two policemen plus my son were here within 15 minutes.

I was taking out my trash when I lost my balance and fell. I tried to push the button but couldn’t do it. I didn’t realize that when I fell it went off. In a very short time I heard a siren. It was the paramedics, and my son had been called and was on the phone. I was taken to the hospital and was told I had a broken hip. Lifeline saved my life!

More than half of frail and elderly patients are discharged without any long-term monitoring, leaving them cut off from their care while at home. Staying connected with these patients in between check-ups can help keep them healthy and help prevent events that could send them back to the hospital, which is our ultimate goal in patient care.

In 1972, gerontologist Andrew Dibner, Ph.D., came up with the idea for an emergency response system in answer to the question: "What would an elderly person do if he or she were alone and needed help?" Two years later, Dibner's concept became a reality when he and his wife, sociologist Susan Dibner, established Lifeline Systems, Inc. Read more

When Seniors Have a Medical Emergency

You’re right to worry about unforeseen medical emergencies, like heart attacks, dizziness or disorientation. Philips GoSafe is perfect for active seniors who spend a lot of time outside the home, enabling them to request assistance from any location at any time. Philips HomeSafe with AutoAlert is designed for homebound seniors, providing a 24/7/365 virtual companion that’s just a button-press away.

For Seniors with Chronic Conditions

These adults are more likely to fall, and they require emergency transport 54 percent more often than their healthier peers.[1] Our CareSage solution uses a predictive analytics engine to help your parent’s care team determine when s/he may be at more of a risk for a health episode or fall so you can take preventive action. Philips GoSafe and HomeSafe with AutoAlert give your chronically ill parent access to assistance whenever s/he needs it.

For Active Seniors

Philips GoSafe gives your active parent the freedom to pursue their interests and activities with the confidence and security of knowing help is a button push away.This wearable is waterproof, so it can be worn even in the bath or shower, where almost 36 percent of home-based fall injuries occur.[2]

When Seniors Have a Non-Medical Emergency

Our call center agents, accessed through a Philips Lifeline with AutoAlert device, are ready to assist even when your parent has a non-medical need, such as when s/he is locked out, requires roadside assistance, or needs to report a burglary or fire.

2. How can Philips Lifeline help prevent my parents from falling and get timely help if they do?

How can falls be predicted, identified, and reported?

Our CareSage solution uses data from your parent’s medical records, plus Lifeline enrollment and medical alert service activity, to predict if your parent is likely to need assistance, or is at risk for emergency transport in the next 30 days. That empowers the care team to prepare accordingly. If a fall does occur, quick response is vital: 60 percent of seniors who don’t request help for an hour or more are unable to return to independent living.[3] Philips Lifeline with AutoAlert with Fall Detection uses two different technologies to more accurately identify and report falls. The AutoAlert Help Button detects more than 95 percent of many types of falls*, and can automatically call for help with or without the push of a button,** so help is on the way much faster than if your parent called 9-1-1 on their own. Learn more about what happens when seniors fall.

*Based on the number of undetected falls that have been reported to Philips Lifeline by U.S. AutoAlert subscribers for the period from January 2012 through July 2012. Undetectable falls can include a gradual slide from a seated position – such as from a wheelchair, which may not register as a fall.

**AutoAlert does not detect 100 percent of falls. If able, the user should always push their button when they need help.

[3] AutoAlert & Falls – The Facts

3. How can Philips Lifeline help me keep my mom at home and safe for as long as possible?

How do we access 24/7/365 support and keep track of medications?

Philips Lifeline with AutoAlert with Fall Detection give your parent access to support 24/7/365, whether they’re having a medical emergency, need help after a fall, or are feeling lonely or disoriented. This “virtual companion” gives you and your parent the confidence to continue living how and where s/he wants to. In addition, our Automated Medication Dispensing Service keeps track of medication dosages and schedules, and automatically dispenses them appropriately. This lowers the likelihood of medication errors – the leading reason people over 75 are hospitalized[4] and a major factor prompting caregivers seek assisted living options for their parents. Learn more about aging at home.

4. How can Philips Lifeline help me make sure my parents are taking their medications?

How can I ensure my parents adhere to their medication routines?

Our Automated Medication Dispensing Service takes the stress and worry out of taking medication correctly. You can customize and control dispensing for multiple medications, create reminders and instructions, and track when doses are missed and supplies are getting low. The dispenser gives you and your parent confidence that the right meds are taken at the right time in the right way, and can lower costs by avoiding side effects, improving medication adherence to 96 percent, and reducing ER visits by 53 percent.[5] Learn more about the cost of medication errors.

5. How can Philips Lifeline help me keep my parents out of the hospital?

Rapid Response

Admissions to the hospital and subsequent moves into long-term care are strongly associated with lying on the floor or ground for a long time after a fall.[6] With Lifeline with AutoAlert with Fall Detection, it takes just 21 seconds for a trained agent to answer a call after a button is pressed or fall detected.[7]

[7] According to results from an analysis of Philips Home Monitoring internal data collected from Aug. 2015 through Aug. 2016. All data is reported with a +/- 95% confidence interval.

Better Monitoring

Our CareSensus solution uses discreet motion and opened/closed sensors to monitor your parent and algorithms, predictive analytics that send early warnings of potential problems to healthcare providers, and a tablet-based communication system for immediate two-way video engagement with caregivers and health professionals.

Accurate Medication Dispensing

Our Automated Medication Dispensing Service can improve medication adherence to 96 percent, which can reduce ER visits by 53 percent[8]. It also can decrease the incidence of medication errors, which are the top reason people over 75 are hospitalized.[9]

7. How can Philips Lifeline help me find time?

How can Philips help me monitor my parents when I'm not there?

Better remote monitoring of your parent’s health and wellbeing reduces your need to take time off from your job or from other family obligations. Philips Lifeline with AutoAlert with Fall Detection detects more than 95 percent of many types of falls* and reduces false alarms to only one every two months[15]. That means fewer unnecessary trips for you to check on Mom or Dad or respond to erroneous calls for help. The Automated Medication Dispensing Service makes it easier and more reliable for your parents to take their own medications correctly, eliminating the need for you to supervise every dose. Many of these devices also provide information to the care team, saving you time during doctor visits. Learn more about balancing caregiving and work.

*Based on the number of undetected falls that have been reported to Philips Lifeline by U.S. AutoAlert subscribers for the period from January 2012 through July 2012. Undetectable falls can include a gradual slide from a seated position – such as from a wheelchair, which may not register as a fall.

[15] AutoAlert Webinar FINAL052

8. How can Philips Lifeline help me improve my relationship with my parents?

How can I reduce the toll of caregiving?

Philips Lifeline with AutoAlert, Automated Medication Dispensing, and other Lifeline solutions ease the physical and emotional toll of caregiving. When you’re confident your parent is healthy and safe, and when you’re not stressed out over having a too-long to-do list, your relationship with every family member improves. TV and radio host Leeza Gibbons, who cares remotely for her dad and is a Philips Lifeline spokesperson, explains: “I don't nag so much now knowing that Philips Lifeline has us covered! Seriously, I had become so concerned about dad's wellbeing that much of our conversation was ‘what to do about that’. Once he had the Lifeline, I was secure in knowing that he could go about his busy life without worry.” Learn more about using technology to stay connected with your parents.

Customer Support

You’ve made a great choice by selecting Philips Lifeline as your medical alert service provider! To find support for your product, please select from one of the following options:

Technical Support - Quick Help

To find setup, operation, and troubleshooting support for your product, please select from one of the product options below:

1 AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help. Button signal range may vary due to differing environmental factors.

2 When reminded by the Philips Medication Dispensing Service, seniors dispense medication on time 98.26% of the time — Journal of Gerontological Nursing, July 2004.

3 With GoSafe, coverage outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe button is done by the user as needed, when connected to the charger.

4 Claim is based on the number of subscribers.

For HomeSafe and GoSafe wireless service: A customer phone number is required to enroll in the service. Assume the location of the communicator is in an area with sufficient access to coverage by the AT&T wireless network.

The $29.95 option for HomeSafe landline service is available to new customers only. Other fees and taxes may apply. Subject to change without notice.

Caution: To reduce any risk of strangulation, Philips Lifeline neck cords are designed to break apart under certain conditions. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.

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