Adaptable leader with 5+ years of operations management and supervisory experience underscored by deep process improvement and program expertise. Self-starter, team builder and relationship manager known for leadership, product knowledge, and consistency in goals attainment. Passion for inspiring teams to achieve business results and operational excellence while driving company values and mission.

Program Operations

Training Development

Vendor Management

Operational Compliance

Customer Relations

Conflict Resolution

Project Management

Quality Assurance

Contract Management

Experience

CLIENT RELATIONS SUPERVISOR Sept 2014 – Present

SugarMountain Seattle, WA

Oversee performance management and quality improvements for upscale dining service with 25 indirect employees. Plan, schedule, and lead daily meetings while simultaneously serving 20+ tables per night. Monitor and report on client requirements, inventory, feedback and lessons learned for large events.

· Orchestrated event planning as key point of contact (POC) for event hosts and presentation facilitator for audiences of 100+, maintaining budgets of up to $35K, and directing five staff members.

· Tapped as final trainer coaching new hires and driving decision-making for employee hiring and termination.

· Spearheaded training program development collaborating with key stakeholders on educational output and monitoring employee and customer reviews to measure and correct performance issues.

Drove sales support for upscale dining service with seasonal customer base. Facilitated departmental training and development for new hires. Conducted monthly planning and weekly scheduling for team of six.

· Established new beer program collaborating with 300+ vendors to facilitate new beverage rotation model while defining and leading group training sessions.

· Secured top three ranking week over week out of 30 servers servicing 8+ tables at once with $1700 in sales.

LEAD SERVER May 2008 – March 2012

Flying Fish Seattle, WA

Adapted on-the-ground marketing and sales to diverse customer types/needs to deliver best-in-class experience. Led training and mentoring for 25 servers on operational procedures, policies and best practices.

· Recognized as top earner by general manager with consistent top three ranking out of 20+ servers.

· Selected as part of transition team for restaurant relocation delivering feedback to management on restaurant operations to ensure seamless service during three-month ramp-up.