The four most telling words a new hire can say: “I’ll figure it out.” If you find someone who says that (and can follow through on it), you know you’ve found someone with drive — someone who will plunge headfirst into any challenge and help move the company forward. But to clarify, the type of drive I look for in new hires is different from traditional ambition. Because traditionally ambitious people, while hard workers, tend to obsess over their own personal rise up the corporate ladder. They always have an eye on that next title change, from manager to director, director to VP, or VP to C-suite, and that influences how they perform. That’s why a decade ago, while running my previous company Performable, I added a new requirement to our job descriptions: “Scrappiness.” Today, it’s one of our leadership principles at Drift.

Scrappy people don’t rely on titles or defined sets of responsibilities. Instead, they do whatever it takes to get the job done, even when no one is looking, and even if the tasks they’re performing could be considered “beneath their title.”