From unrealistic client demands and expectations to unfair
competition, language service providers often blame revenue loss or
difficulties in closing clients on external factors. But are outside
circumstances really responsible? CSA Research recently interviewed LSPs about
their quoting practices (see “An
LSP’s Guide to Quoting,” Feb16). We also asked about challenges they face in
selling services and products. In this brief, we cover three threats that we identified: clients, competitors,
and the LSPs’ own business model. We also discuss how LSPs can respond to these
challenges.