Fujita Kanko Group Partners Hotel

FAQ

Stay

If the room is prepared, you may be able to check in before 2:00 pm. Please ask at the Front Desk (Please note that it may not be possible when there is no vacancy.)

Is it possible to check out later?

You can extend your stay up to 2:00 pm at latest for 1,000 yen per person per hour (excluding tax). Please ask at the Front Desk.

Is it possible to leave my luggage before checking in or after checking out?

We will keep your luggage only on the check-out day. Feel free to ask at the Front Desk on the third floor of the Main Building or the second floor of the Annex.

How much is the cancellation fee?

20% of the plan fee of your booking for cancellation two days prior
80% of the plan fee for cancellation on the day
100% the plan fee for no-show will be required.

When should I pay the bill?

Please note that we ask for advance payment for the room charge at check-in.

Do you accept credit cards?

Most major credit cards are accepted including VISA and JCB.

Is it possible to stay with a small child?

Yes, of course. We would be honored to serve for your family’s happy trip.

Is it possible to share a bed with my child?

Children aged 6 or younger can share the bed without charge.

I would like to know the details about rates for children.

We do not charge for children aged 6 or younger sharing the bed. Room charges will be incurred for children aged 7 or older at the same rates as adults’.

Is it possible to pay the bill by bank transfer from overseas?

We do not accept overseas remittance.

Is it possible to ask you to change or cancel my reservation made through the Internet?

We cannot process changes or cancellations of reservations made through the Internet. Please change or cancel it through the website you used in booking.

Is it possible to ask you to change or cancel my reservation made through a travel agent?

We cannot process changes or cancellations of reservations made through travel agents. Please change or cancel it through the agency you used in booking.

Is it possible to request a non-smoking room?

Yes. Please contact us by phone or inquiry form.

Is it possible to request a room on a higher floor?

Yes. Please contact us by phone or inquiry form.

Is it possible to request an extra bed?

I’m afraid we cannot prepare an extra bed.

Guest Room

Is it possible to connect to the Internet in the guest room?

You can access the Internet through Wi-Fi and wired LAN in every guest room for free. As guest rooms are not equipped with PCs, please bring yours if necessary.

Do you have non-smoking rooms?

We have non-smoking single rooms, double rooms, and twin rooms. Please select “non-smoking room” at booking.

Do you have connecting rooms?

I’m afraid we do not have connecting rooms.

Service

Will you receive my parcel sent to the hotel in advance?

We will keep your parcel until check-out, except valuable, food, or dangerous goods, if you let us know in advance. Please send to the address below including the date of your stay and your name.
To: Shinjuku Washington Hotel
3-2-9 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8336
Name: Scheduled to stay on [date]

Can I send off my parcel from the hotel?

Yes. Please ask at the Information Counter on the third floor of the Main Building or the Front Desk on the second floor of the Annex.

Can you make arrangements for an airport limousine from the hotel to the airport?

Yes. Please ask at the Information Counter on the third floor of the Main Building or the Front Desk on the second floor of the Annex.

Can you make a restaurant reservation for me?

It depends on the restaurant. Please ask by inquiry form.

Can you make arrangements for a day tour?

Yes. Please ask at the Information Counter on the third floor of the Main Building or the Front Desk on the second floor of the Annex.

Can you make ticket arrangements for amusement facilities?

I’m afraid we do not make ticket arrangements for amusement facilities.

Facilities and equipment

Do you have a fitness club?

I’m afraid we do not have a fitness center in the hotel.

Do you have ice machines?

Yes. Please use the ice machine equipped on each floor at any time.

Do you offer laundry service?

Yes. We offer laundry, dry cleaning, and pressing service.
If received by 11:00: delivered at 7:00 pm on the same day
If received after 11:00: delivered at 7:00 pm on the following day
Please call the Front Desk after filling in the laundry form provided in your room.
You can also use coin washers on the second floor of the Annex at any time.