How not to communicate: Lessons from trolls

Trying to intimidate opponents is a sign of weakness. But that doesn't stop bullies

In recent weeks, many Americans have been astounded by the hatred some of their compatriots seem to harbour towards people of colour, immigrants and anyone else who seems different. But as a woman who is regularly trolled for sharing her opinions, I have long understood that our country has a harrowing problem with hate.
I’m a professor and I write about one op-ed a week, typically for CNN Opinion and Bloomberg View. My commentary focuses on politics and communication, so I’ve written about everything from how President Donald Trump can communicate more effectively to ...

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