However, I think this gives us some insight into the RAM business model which is:

**RAM does not look at the end purchaser as their customer. RAM views the Dealership as their customer.
**Ram views the end purchaser as the Dealership's customer.

RAM sets up a Customer Service department as a courtesy, but probably sees it as a necessary evil. It is not a full service department. They want the end purchaser to deal exclusively with the Dealership on all matters. They provide minimal service on purpose, forcing you to your dealership.

Just a side thought here... With the assumption that this is true, all purchasers should be very careful when shopping. So many Forumz members go dealership to dealership shopping for best price, thinking RAM will have their back if the SHTF. While what they should be looking for is the dealership with the highest levels of integrity, ethics, and customer service, because this is who you will be dealing with for all questions and problems down the road.

and that sportsfans, is one of the most insightful posts ive seen in awhile, couldnt have summed it up better......I couldve got mine a tad cheaper...but i actual felt comfortable walking into the local guy...and when it comes to dealerships, Im about as cynical as anyone.