Whiteboard Sessions – Help to setup your processes

We are here to help - Learn how to optimize your call center services and business processes

In the User Group sessions, you can work directly with our expert team to figure out how to implement your business processes. We will go through your questions and problems. It is suitable for business users with a babelforce account.

We will not waste your time. Come along with your questions prepared, logged into your account and we will show you how to achieve what you are looking for.

This is an interactive working session. Bring your ideas and questions and let’s work on them.

There is not a set agenda: the time is set aside to deal with what you need. You can build almost any integrated call, voice, automated SMS or communications process on the babelforce platform. To give you an idea, we can help in these sessions with things like the following:

–> Getting data from IVR and call flows into your Helpdesk or CRM

–> Optimizing automatic selection of language, skill set, territory

–> Improving efficiency for call-backs

–> Delivery data to agents with each call

–> Ensuring security and compliance in different EU territories for calls and data

–> Using call recording in a compliant way

–> Setting up softphones and other telephone devices

–> Recommend how to optimize networks for voice traffic

–> Dealing with out-of-hours calls and business rules

–> Optimising processes for calls and other channels in Zendesk

–> Setting up real-time monitoring for call and sales teams

–> Integrating call processes with your other systems

Feel free to send us topics and questions before the session you book, so that we can focus on what you need.

After you have registered you’ll receive a confirmation. Later we’ll send you an invite to an online meeting.