Chatbots

Chatbots, commonly known as intelligent assistants or voice-enabled devices, have revolutionized intuitive human-machine interactions. Businesses in nearly every industry, from healthcare and finance to education and e-commerce, are leveraging the use of chatbots to provide cost-effective services.

The experts at Y&L Consulting can digitally transform your business using chatbots to automate tasks, personalize the customer experience and even strategically upsell products.

Our developers offer years of experience with emphasis on:

Fluency with professional tools for natural language understanding.

Knowledge of the integration process for your chat platform of choice.

Understanding the client/potential user interactions. Our team takes time to understand the wants, needs and problems so they can design relevant conversations and create a rich experience.

Skills to create a backend app for the bot that will be able to handle user requests and actions like fetching data from a 3rd party service such as a weather service, financial service, or your company’s private APIs. Your backend app will also be able to store and process information gathered from the user.

Analysis of the analytics to ensure continued optimal chatbot performance.

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Case Studies

A state government agency wanted to take their administration closer to the citizens by offering multiple citizen-centric services in an integrated, convenient, citizen-friendly manner, using IT tools. Background: The state agency wanted its constituents to enroll themselves for various government programs. Disparate programs had different government websites with a plethora of documents to be uploaded…

A large retailers was looking to implement chatbot services to provide various customer query services. The new solution would allow customers to communicate with an intelligent chatbot 24 x 7 using text messenger. Y&L worked with the client on content creation, the integration of API.ai with Flask and the creation of a profanity checker. Any…