HomeSupportMatching Service ID not found in Volume Licensing Center (VLC)

Matching Service ID not found in Volume Licensing Center (VLC)

Updated Jan 7, 2019

Reported In

Reported In shows products that are verified to work for the solution described in this article. This solution might also apply to other similar products or applications.

Other

VLC

Issue Details

When I try to introduce my Service ID in Volume Licensing Center (VLC) I get the following error: "A matching Service ID could not be found. Try again or contact National Instruments if you believe there is an error". However, I have confirmed my Service ID is correct and I use it to get license files. What is happening?

Solution

If you have a Service ID from an Academic Site License (ASL) you will be unable to access to the Volume Licensing Center (VLC). If you want to modify your agreement setup or have a new license file generated, please contact agreements@ni.com.