FAQ

How can I start selling my in-game currency?

In order to start selling currencies, you need to first verify your account (e-mail address, phone number and Skype contact) - you can check how to do that under "How can I fully verify my account?" section of this FAQ. After verification is complete you can star selling!

1. Log into your WHINKERTON.COM account.

2. At the top left corner, under WHINKERTON.COM logo, choose from green list for how long will you be able to deliver gold, confirm your choice by clicking Confirm button.

4. Choose your server from Game list, next choose server from Server list, enter your currency amount in Number of units gap (please check current unit for your game, for example for World of WarCraft (EU) 1 unit = 1000 gold, what means that when you have 100 000 gold on particular server, please enter 100 in it's cell) and confirm your selection by clicking Add.

5. Congratulations! You have just added your first server! If you want to update your stock, edit your number of units and click Update number of units button. When you want to remove your server from listing, click delete button near it's name.

You can also upload several servers at once - process of bulk upload is explained in Sell currency tab.

Please remember to update your stock when it changes. As soon as we got an order for you, we will notify you via SMS and Skype, your order will also be visible in your WHINKERTON.COM account under Currency sell transaction section in Processing tab!

After successful completion of an order, we will add funds to your WHINKERTON.COM account balance for it and you will be able to either spend it in our store for keys, services and currencies or withdraw it to your PayPal/Skrill account or gifting it by generating Gift Card and handing it to your friend.

If you have any questions, problems, suggestions, feel free to contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com

How can recruit someone and receive 2% bonus from each sale or purchase?

It's very simple! Just let your friends know about us!

1. Instruct your friends to put your e-mail adress in Register new account page in Referrer e-mail gap or just send them your referral link which can be found in Recruitment link tab.

2. Once your friend creates account by using your link or putting your e-mail adress in registration form, we will add to your WHINKERTON.COM account 2% of each his/her transaction value(sale or purchase)!

It's quite simple, don't you think? What is more, you can recruit as many users as you want, the more people register the higher profit you will receive, but that is not all! You will also be able with your friends to take part in our contests, sales and promotions which we annouce on our fanpages: Google+, Facebook and Twitter. If you like our platform, please spread the word about it!

If you have any questions, problems, suggestions, feel free to contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com

Can I exchange my in-game currency for CD-Keys and services or other currency?

Ofcourse! You can do that by using your WHINKERTON.COM account balance!

1. Follow the rules of "How can I start selling my in-game currency?" section of this FAQ.

2. Choose your servers and write down your currency amounts, as soon as we got an order for you, we will notify you via e-mail, SMS and Skype!

3. After successful completion of an order, we will add funds to your WHINKERTON.COM account balance for it and you will be able to either spend it in our store for keys, services and currencies or withdraw it to your PayPal/Skrill account or gifting it by generating Gift Card and handing it to your friend.

If you have any questions, problems, suggestions, feel free to contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com

How can I activate my CD-Key?

In order to activate your CD-Key, download guide appropriate for your platform from the list below and follow it's steps:

In case you do not know which guide to download, please check key section section in our store and check your code description, you will find there exact information on which platform your key should be activated.

If you have any questions, problems, suggestions, feel free to contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com

How can I fully verify my account?

Full verification of your account will grant you many privilages e.g. you will be able to pay by PayPal. Verification process is fast and simple, just follow these steps:

1. Register new account here (e-mail adress used by registration must be same as the one in your PayPal account).

2. Enter your mailbox and click activation link in e-mail which we sent to you.

4. Please go to Set/change your phone number section, select country and enter your mobile phone number (without 0 and country code), after that we will send you confirmation code via SMS which you need to enter in very same page to verify your number.

- Pending - we did not receive your payment - please wait 15 minutes until payment gateway processes your payment or there is a problem with your payment - please contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com,

- Processing - we are currently preparing your currency, as soon as it is ready, we will notify you via e-mail, SMS and Skype, in case of not receiving any notofication within 48h - please contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com,

- Completed - your currency has been delivered, you can check delivery screenshots in this tab, in case of not receiving your currency - please contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com,

- Cancelled - there was a problem with your order e.g. payment issue and your order was cancelled, if you think that this situation should not occour - please contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com.

When reporting problem with currency order, please remember to include this information in your message:

- your WHINKERTON.COM e-mail address,

- amount of ordered currency and server name,

- your in-game character name,

- screenshot of answer from game support (if there is any),

- any additional information which you consider important.

As soon as we receive your message, out staff will check your order status and let you know about the solution (usually within 24h). If you do not receive your currency within 48h (usually delivery takes up to 1h), you will receive your money back and a discount coupon!

- Pending - we did not receive your payment - please wait 15 minutes until payment gateway processes your payment or there is a problem with your payment - please contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com,

- Available - everything is OK, you should receive your code within 15 minutes after completed payment to e-mail address provided by checkout/registerd to your WHINKERTON.COM account, in case of not receiving it - please contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com,

If you deleted your e-mail with CD-Key, you can always check purchased code in your WHINKERTON.COM account in Available tab.

When reporting problem with game code order, please remember to include this information in your message:

- code with which you have problem,

- your WHINKERTON.COM e-mail address,

- screenshot of error which occours when you try to activate code,

- screenshot of answer from game support (if possible with exact date when/if code was used),

- any additional information which you consider important.

As soon as we receive your message, our staff will check your key and let you know about the solution (usually within 24h). If code was invalid, we will replace it, if you still have problems with it, you will receive your money back and a discount coupon!

If you have any questions, problems, suggestions, feel free to contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com

My question is not listed here!

If you have any questions, problems which are not answered in FAQ or suggestions, feel free to contact us via 24/7 LiveChat support or e-mail: support@whinkerton.com