Privacy Policy

Effective Date: 3/15/2012

READ THIS PRIVACY POLICY CAREFULLY BEFORE USING METRO PORTS’ WEBSITES

METRO PORTS’ COMMITMENT TO PRIVACY.The Metro Ports affiliated companies including Metropolitan Stevedore Company, Southeast Maritime Services Inc., Suderman Contracting Stevedores Inc., Southeast Crescent Shipping Company, Pacific Warehouse Company, Metro Cruise Services, LLC and Metro Shore Services, LLC (collectively, "Metro Ports" or “we”) respect and are committed to protecting the privacy rights of our customers, visitors, and other users of Metro Ports’ websites (collectively, the “Sites”). This Privacy Policy (“Policy”) explains (1) the types of information we gather from visitors to the Sites and (2) what we do with the information we collect. By accessing, using, or otherwise interacting with the Sites, you agree to be bound by the terms and conditions of this Policy.

YOUR CALIFORNIA PRIVACY RIGHTS. California customers have a right to obtain a list of all personal information that Metro Ports may have disclosed to related companies for marketing purposes or to unaffiliated third parties for their own marketing purposes. Metro Ports may share personal information between its affiliates and agents for its own marketing purposes, but Metro Ports does not disclose customers' personal information to third parties for the third parties' direct marketing purposes, as governed by California Civil Code § 1798.83. A California customer may contact Metro Ports and request the general list of information shared and the companies among which it is shared. This request may be made by contacting us at 310.816.6500, e-mailing us at info@metroports.com, or sending any correspondence to CTO, Information Technology Division, Metro Ports, 720 East E Street, Wilmington, California 90744.

INFORMATION WE COLLECT ABOUT YOU. We collect 2 general categories of information about users of our Sites. When you visit or browse our Sites, you may provide us with personal information that can be directly associated with a specific person or entity, or website user information regarding a group or category of services or customers.

Personal Information.When you visit or browse our Sites, you may provide us with personal identifying information that can be directly associated with a specific person or entity. As a general matter you can visit the Sites without revealing personal information, but we may collect personal information you give us when you contact us by e-mail or respond to surveys. For example, we may collect your:

Website Information. Our web servers automatically receive certain types of website user information when you use our Sites, for example, your domain name and IP address(es), date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on web pages, and other similar website “traffic data”. Such information may be integrated into customer relationship management programs so our sales and marketing personnel can identify areas of possible interest for prospective or current customers. No personal information about you will be revealed in this process. We do not set any personally identifiable information in cookies. We only use cookies to collect website user information so that we can determine how to improve our Sites and complete transactions you request. You can generally choose whether to accept cookies by changing the settings on your website browser. However, if you choose to disable this function, your browsing experience at our Sites may be eliminated while some features may not work as they were intended.

USE AND SHARING OF PERSONAL AND WEBSITE INFORMATION. All data collected, including personally identifiable information, will only be used for the purpose in which it was provided. Metro Ports does not publish, share, trade, sell or disseminate any of the registered information or provided to us through the Sites, but may use such information as indicated below.

Use of Personal Information. We may use your personal information to verify your identity, check your qualifications for services, to follow up with transactions initiated on the Sites, track your use of the Sites, provide you with targeted advertising, promotions and special offers, or communication with you. We may also use your contact information to send you additional information about Metro Ports. If at any time you do not wish to receive these communications, please let us know (see contact information below). When we use other agents, contractors, or companies to perform services on our behalf, we advise them that they are to protect your confidential information, and not disclose such information except in limited circumstances.

Use of Website Information. We use aggregate information to analyze our Sites’ traffic, but we do not examine this information for individually identifying information. We may use anonymous IP addresses to help diagnose problems with our server, administer our site, or display website content according to your preferences.

Use of Information in Surveys. At times we conduct on-line surveys to better understand our Sites’ visitors' needs. Participation in the surveys is optional. Information gathered is used by Metro Ports to improve marketing efforts. Data gathered may also be used to send information and promotional material about Metro Ports and new applications to be launched on the Site.

Use of Information in Business Transfers.Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company.

Use of Information to Protect Metro Ports and Others.We will disclose personal information only if required to do so by law or in good-faith belief that we need to do so to (1) conform or adhere to legal requirements, (2) protect and defend the rights or property of Metro Ports or users of the Sites, or (3) act in case of emergency to protect the safety of the public or users of the Sites.

Children's online privacy protection act. Our Sites are general audience websites, and we do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online. If we make available services online where a child informs us that he or she is under the age of 13, or we otherwise learn or have reason to suspect that a Sites’ user is under 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. At any time, parents may review the personal information collected, ask to have it deleted, and refuse to allow any further collection or use of the child's information.

NETWORK AND INFORMATION Security. We maintain a variety of physical, electronic, and procedural safeguards to prevent the loss, misuse, and alteration of the information that we obtain from you, but we cannot guarantee our ability to prevent loss, misuse, or alteration.

PLACEMENT OF ADVERTISING ON OTHER WEBSITES
Metro Ports may place advertisements for its services on other websites, or use third-party ad companies to place advertisements about our services on other websites. These companies may use cookies and other technology to measure the effectiveness of our advertisements. To measure advertising effectiveness and offer selective ad content, the ad serving companies may use anonymous information about your visits to our and other websites. However, the ad serving companies use an anonymous number to identify you -- not your name, address, phone number, email address, or anything that personally identifies you. The use of such cookies is subject to the ad serving company's privacy policy, not this Policy.

THIRD PARTY WEBSITE AREAS BEYOND METRO PORTS’ CONTROL. The Sites may contain links to other websites. If you choose to visit other websites, our Policy does not follow you there or apply. We are not responsible for the privacy practices or content of other websites, and it is your responsibility to review the privacy policies of other websites to ensure that you agree with their policies.

UPDATING THIS Policy. Metro Ports may revise, amend, or modify this Policy from time to time. Notice of any revision, amendment, or modification will be posted on the Sitesand/or by email and will be effective on the date noted in the posting. This Policy may not be amended or modified except by means of a written document signed by you and an authorized representative of Metro Ports. By continuing to use our services after the amendments are effective, you accept and agree to abide by them.

Contacting Us. If you have any questions, comments or complaints concerning this Policy, please contact us at 310.816.6500, e-mailing us at webmaster@metroports.com, or sending any correspondence to CTO, Information Technology Division, Metro Ports, 3806 Worsham Ave, Long Beach, California 90808.

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Testimonials

Great People - Excellent Service - Strong Integrity; I've now been a satisfied customer for 20 years

- Bob Bestian, Mitsui USA

Staff great to work with. Very accomodating to our needs. Kept us updated on inventory. I would recommend this terminal.

- Crop Production Services

Metro Ports has proven to be a real business partner. I consider Metro Ports my number one contractor.

- Eagle Rock Aggregates, Inc.

Thanks to the efforts of you all and the collective efforts of all your respective crews. I am proud to be part of such a great team and you should all be very proud of the contribution that you have made to what we've been able to accomplish over the course of the last year.