Fašade
for Windows requires a computer 1.6 GHz or faster, XP /
2000 / ME, with 256MB or more of RAM and 1.0GB free hard
disk space. Version 1.0 can only install to the C: drive,
but version 1.1 allows installation to any drive.

Fašade for Macintosh requires a G4 or G5
computer 2.0 GHz or faster, OS X 10.3 (10.4 or higher
strongly recommended), with 512MB or more of RAM and
210MB free hard disk space.

Q: I'm having trouble
downloading Fašade.
The original Fašade 1.0 for Windows (800MB) is
now being mirrored on several sites, see the download page. Another way to download Fašade
is using BitTorrent, a free, non-spyware tool used to
download very large files, by sharing the load among
everyone downloading it at the moment. Click here for instructions for installing
BitTorrent, and then downloading Fašade for
Windows or Macintosh.

The latest version of Fašade, v1.1, is now only
167MB for Windows and 131MB for Mac, and is available via
BitTorrent on our site and hopefully direct download on
mirror sites soon as well.

If BitTorrent isn't working, or it is very slow, it may
be because:
- you are behind a firewall preventing BitTorrent
downloads
- the Fašade BitTorrent network is sluggish or
down; trying again later may help

Worst case, you can mail-order the 2-CD Fašade
installer for Windows for $14+shipping. (We make no
profit off the CD's, they are sold at the cost of
pressing and shipping them.)

Q: When I try to install Fašade,
the installer doesn't work.
If you get an error when running the installer, it could
be because your download didn't fully complete. The file
size of the v1.0 installer should be 781 MB (819,101,929
bytes), v1.1 for Windows is 167MB (175,523,943 bytes),
and v1.1 for Macintosh is 131 MB (138,224,255 bytes).

On Windows, the installer is very large and takes up to a
few minutes to uncompress itself for installation; please
be patient. If the installer starts, but doesn't work
after a few minutes, it may be a sign that your computer
doesn't meet the minimum requirements for running Fašade:
Windows XP/2000/ME, on a computer 1.6 GHz or faster, with
256MB or more of RAM and 1.0GB of hard disk space.

Q: On Windows, Is there a
way to install Fašade
to a drive other than the C: drive?
Yes, download version 1.1, which fixes that bug from
version 1.0!

Q: When I launch Fašade,
it tells me the CPU of my computer is too slow to run it.Fašade for Windows requires XP / 2000 / ME on a
computer 1.6 GHz or faster. Fašade for
Macintosh requires a G4 or G5 computer 2.0 GHz or faster,
OS X 10.3 (10.4 or higher strongly recommended).

If you are running on laptop, it is possible that the CPU
speed has slowed down automatically, if you are or were
running on a battery. To ensure your laptop is running at
full speed, plug it in and restart.

Q: When I launch Fašade,
nothing happens - no loading screen, nothing.Fašade does some Windows function calls when
first launching, that seem unsupported on some people's
installation of Windows. The newly downloadable v1.1 of Fašade
may fix this problem for some computers.

Q: When I launch Fašade
I never get past the loading screen, or past the initial
fade up at the front door.

On Windows, what could be happening is that your
videocard settings for antialiasing and anisotropic
filtering are set such that they are incompatible with Fašade's
unusual rendering style. A solution that may allow Fašade
to run is to set these features to "application
controlled". (We believe the "application
controlled" setting will still allow these features
to be active when you play other games, it just gives
each application the option to use them or not.)

To try this, open the Control Panel called
"Display", go to the "Settings" tab,
click "Advanced", and then search for a dialog
that may be called something like "Performance &
Quality Settings", to find the settings for
"Antialiasing" and possibly "Anisotropic
Filtering", if your videocard supports that. Change
these settings to "application controlled", and
close the control panel. Then try running Fašade
again.

Q:Fašade
is running very sluggish or slow, even if my CPU speed is
fast enough.Fašade seems to have trouble running on some
machines, regardless of the CPU speed; a few players have
written us about it. Were trying to diagnose
whats wrong  stay tuned to this Help and
Troubleshooting page, thanks.

You might try the solution to loading screen problem,
above.

Q: When I launch Fašade,
I'm told my videocard may have a Microsoft Corporation
videocard driver.
If you get this message, Fašade has detected
that your computer is currently using a Microsoft
Corporation videocard driver, which may not be your
videocard manufacturer's driver. We believe this can
happen if you have recently installed a new service pack
for Windows (which may happen automatically with Windows
XP). Without the proper videocard driver, Fašade
may run slowly or not at all; Fašade does some
unusual OpenGL rendering calls which typically needs the
manufacturer's driver to work.

Installing your videocard manufacturer's driver may allow
Fašade to work, and is relatively easy. The
following instructions are for Windows XP. (Note we take
no responsibility for any alterations you make to your
operating system, such as installing new drivers. You are
choosing to install this new driver voluntarily.)

1. Determine your videocard manufacturer, using the
following steps:__a. On your desktop, right click
on "My Computer" (or whatever your computer
icon is called) and choose "Properties".__b. Click on the
"Hardware" tab.__c. Click on the "Device
Manager" button.__d. In the pop-up window, click
on the "plus" next to "Display
adapters".__e. The name of the videocard
should appear, with the manufacturer's name in it, such
as "NVIDIA", "ATI" or
"Radeon". Note the name of your videocard, such
as

3. Find the "download drivers" button on the
website, and follow the instructions for your videocard
type, found in step 1.

4. After downloading and installing the new driver,
restart and try running Fašade again. If this
still doesn't work, try writing us at
help-no-spam@interactivestory.net (remove
"-no-spam"), including the name of your
videocard in the email.

Q: When I play Fašade,
sometimes the characters stop responding.
You've probably just encounter an unfixed AI bug. We
apologize, there are still a few minor bugs remaining in Fašade.
We may be releasing a patch in the future to fix some of
the remaining bugs. When the characters stop responding,
you'll need to quit Fašade and restart it.

Q: When I play Fašade,
I get an error message saying Fašade
is having trouble running.
This may simply be due to an unfixed AI bug in Fašade,
or because other applications are running, or some other
factor limiting the CPU available. Please try running Fašade
again, after closing other applications or restarting. We
may be releasing a patch in the future to fix some of the
remaining bugs.

Q: Grace and Trip don't
seem to understand me, or won't listen to me. What am I
doing wrong?
Youre probably doing nothing wrong  Fašade,
being a computer program, is limited at times in its
ability to understand or react to you. Our hint guide,
"Behind the Fašade", offers strategies for
avoiding problems when playing Fašade, and tips
on how to create the best dramatic performance.

Known bugs:__- pathplanning is imperfect;
they occasionally walk through a wall__- there are somewhat rare AI
crashes, where the characters will stop responding__- occasionally the hand cursors
won't change to their gestures (e.g. knock, hug, kiss,
sip)__- minor graphics glitches, such
as imperfect rendering of facial lines, ___hands sticking through furniture