Customer Service Agent – Airport – Permanent Full Time - Newark

AIR CANADA

Customer Service Agent – Airport – Permanent Full Time - Newark

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Description du poste

Description

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Service Agent at the Newark Airport.

Handle and account for cash/documents in accordance with Company regulations

May be required to man First Class Lounge to provide ticketing, check in, information assistance etc. to passengers

Update records in Res III as required to ensure proper processing of passengers at next point of contact

Maintain all Company standards

In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests

Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures

Ensure that all necessary supplies and material are on hand in sufficient quantity

Collect and compile statistical data

Qualifications

Must have an ability to use tact, good judgement and initiative;

Must be capable of expressing self in a clear and pleasant manner;

Ability to work under pressure with a minimum of supervision;

Must wear Company uniform as prescribed and conform to Company grooming standards;

Must be able to stand for extended period of time;

Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;

Must be able to lift seventy (70) lbs unaided;

Must maintain an acceptable attendance record;

Must be able to work shift work including irregular shifts and overtime when required/directed.

SPECIAL REQUIREMENTS

Required to wear Company provided hearing protection when working in designated high noise areas.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we want to fly higher when it comes to employment equity. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.