Can you please try by creating one more WS on different form(your self create a RF) and if this works fine then we can consider that the issue with the mapping in the old WS(some where we were missing required field information).

If you still see the issue one new form also then please reach out BMC Support with a High Priority why its not working.

as suggested, you need to work with BMC Support or additionally search the mutliple discussions covering Web Services to see if there is any information that can help you.

There are so many factors to Web Services, including namespace issues, etc, that cannot be solved without working through this - this is where BMC Support come in.

You need to work through the error messages being thrown and look at why e.g. missing files, incorrect pathing, etc. Publishing and consuming within ARS use 2 different distinct methods, so if you can consume from a third party tool such as soapUI and not ARS (Filter) then there is an issue that BMC Support will help you work through regarding the plug-in.

Hi all, the issue is finally resolved. The problem was with conflicting jar files. Though Java 1.5 is supported for 7.6 remedy, BMC asked me to either upgrade to 6 or place "mail.jar" on lib directories of Java 1.5