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BiographyI've been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, entrepreneur and a director in the office of the CTO for BMC software.

Most people me digitally as @servicesphere on twitter and the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. My digital personas have become synonymous with social media for IT, edutainment and his futuristic visions for IT.