If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

9 years on, still a focal point
We have had the Louis mirrored armoire in a distressed white finish for nine years plus, and it has recently survived a local move. We are still happy with it.
We bought it originally to hold our stereo and CDs, along with off-season linens, but needed it for a dark corner of our living room. We had a (very old) decorating book which showed a lovely armoire with mirrored doors, and so began quite a search for something which would be similar. This was my first purchase from Ballard, or from anywhere via catalog for such an expensive piece. It's been a happy experience.
I will say that although charming and elegant, it is very definitely made of veneers, and that the sturdy nature only applies if the legs are level. When we were moving to wood floors I had only a single front leg on felt, and the door was cocked enough not to open. Once the second leg had felt, all was back to normal. This is quite a light-weight piece, just be prepared for that.
I've uploaded a photo from 2003 (!)
All that said, I would buy it again, and am still happy that it graces our (new) living room.
June 4, 2012

Elegant and romantic
I live in a small apartment of 525 square feet, so all of my furniture needs to serve multiple purposes. I used the Sonoma Bookcase as a combination bookshelf and entertainment center (by moving the shelves up and putting my 42” television on it.) It worked great!
Then I decided that I needed more storage and a place to put my mail when coming home. When I saw this armoire, I fell in love with its classic lines and prayed my television would fit in it in order to free up the Sonoma Bookcase. I needed an entertainment center that didn’t appear bulky in my tiny space, so with its mirrored panels on front, it was perfect. The mirrors bounce much-needed light and keep the armoire from visually competing with the bookshelf, which is now used exclusively for books. Plus, since the shelves are adjustable, in any future homes I can continue using it as an entertainment center, or I can use the included hanging rack and use it as a wardrobe. And I appreciate the security of being able to lock the television up when I go out. The only surfaces that seem to be veneers are the backside and the back of the panels. Pretty sturdy.
It doesn’t look like it would be able to hold a 42″ flatscreen, but it sure can! A 42” television fits perfectly on both the Louis XVI Armoire and the Sonoma Bookcase. And I have my surround sound speakers hidden on the black Ethan tray table and on the window sill so that the sound can get to the sofa, even when the doors are opened.
Photos at http://www.ballardstylestudio.com/customer-homes/ballard-pieces-do-double-duty-by-jason-royal/
February 26, 2012

My new armoire is quite beautiful.
The finish is very close to what was represented on the website. The delivery was well-done. However, I thought that assembly of the 4 legs was included. It was not. I have no way of attaching the legs. The armoire is too heavy for me to lift. Now, the armoire is tilted and the doors slam (strongly) due to the tilt when closing. It's a miracle that the mirrors haven't broken. It will have to stay tilted until I can find help. It will be difficult for me to order from Ballard's again due to the fact that I am a single woman and I don't lift heavy furniture. And--IT IS VERY HEAVY.
However, the furniture is lovely and I hope I can use it soon.
September 19, 2012

Beautiful piece of furniture!
I ordered this armoire in August in distressed black and it was well worth the wait! I needed an extra closet to hang jackets and coats. I am able to hang my jackets but not my coats because the non-adjustable shelf is in the middle of the cabinet. However, I put one of the adjustable shelves on the bottom and now I have storage for blankets and things that I needed storage for anyway. Overall, great piece and I have gotten so many compliments on it. I put it in my front entrance. I ordered the armoire with the mirrored front so it looks great when you walk into the house. The men who delivered the piece where excellent and attached the legs for me without me asking. Love it!!
January 9, 2014