ITIL® Service Design

Featured products

In this showcase you will find a selection of training courses and exams in the ITIL® Service Design context. To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.If you do not see the course or exam you want, please contact us.

iLEARN is an ATO (Accredited Training Organization) and anAEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

ITIL® SERVICE DESIGN

The ITIL® Service Design training course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle.

ITIL SERVICE DESIGN CERTIFICATION

The ITIL Service Design certification is automatically achieved after passing the ITIL Service Design exam. The ITIL Service Design course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.

If you have already completed an accredited course and you want to purchase only the exam, you can do it by using the search filter below or by clicking directly:

Objectives

The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.

Please click here to see a detailed course programme

Prerequisites

To take part in the ITIL Service Design course you must have one of the following certificates:

ITIL Foundation (2007 o 2011)

ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Duration

Classroom/distant course duration: 3 days

Online course durations (possibility to choose among types):

14 platform access days

30 platform access days

120 platform access days

21 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!

Accreditation

PEOPLECERT. An exam pass allows you to gain three credits for the ITIL qualification scheme.

The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.

Lean IT is a trademark of Lean IT Association LLC. DASA DevOps is a trademark of Agile Skills Association LLC 2018. BRMP® is a trademark of Business Relationship Management Institute, Inc. The Six Sigma logo is a Trade Mark of 6sigmastudy™ (a brand of VMEdu,Inc.). The SCRUMStudy logo is a Trade Mark of SCRUMStudy™ (a brand of VMEdu,Inc.). CAPM®, PMP®, PMI-ACP®, PMI-RMP® and PMI-PgMP® are Registered Trade Marks of PMI. ITIL®, PRINCE2®, PRINCE2 Agile®, P3O®, MSP®, MoP®, M_o_R® and MoV® are Registered Trade Marks of AXELOS Limited. The Swirl Logo™ are Trade Marks of AXELOS Limited. CCBA® and CBAP are registered certification marks owned by International Institute of Business Analysis™ (IIBA®). These certification marks are used with the express permission of International Institute of Business Analysis. TOGAF® and ArchiMate® are registered trademarks of The Open Group in the United States and other countries. COBIT® 5, CISA® and CISM® are Registered Trade Marks of the Information Systems Audit and Control Association and the IT Governance Institute. APMG-International™ AgilePM®, APMG-International™ ISO/IEC 20000, APMG-International™ ISO/IEC 27001, APMG-International™ Sourcing Governance, APMG-International™ Service Catalogue, APMG-International™ Change Analyst, APMG-International™ CMDB, APMG-International™ GDPR Awareness, APMG-International™ Praxis Framework, APMG-International™ Problem Analyst, APMG-International™ Change Management, APMG- International™ VeriSM and APMG-International™ Managing Benefits are Trade Marks of APM Group Limited.