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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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~*~*~ SOLVED SOLVED SOLVED! ~*~*~ After talking to both ATT and RCA with no success...I figured it out. ~*~*~ Plug your phone line into the "DATA PORT" on the back of the unit. Slide the "DATA PORT" switch to whichever line is showing it has a message. Press the corresponding Line# button on the front of the phone. (you should hear the dial tone) Dial your voice mail number. Let it answer, (enter your passcode if needed), then hang up! - That's it! example: MSG Waiting:L2 - I plugged the phone line into the Data Port and moved the data port switch to "2". I pressed LINE 2 on the front of the phone, dialed my voice mail number, it answered, I put in my passcode. (It said that I did not have any new voice mails), then hung up! That's it! Message Indicator light off!!! Repeat for each line that shows a (false) message waiting. ~~~Don't forget to move your phone line back into it's correct port on the back of your phone.~~~

The phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. clear off all the messages in your inbox and outbox as some of them may contain corrupt files. If not Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.

The base is removed and turned 180 degrees and put back on phone notice the slide tabs are in correct position and can noe be hung by screws or a wall jack. Where the cord plugs in there is a breakout tab, that is the insert to hold the reciever on the phone when hung up.

When you are on a call, if for some reason you need to look at txt messages you can just politely tell your caller to hold a sec, then press options and there will be a list of settings, one of to go to messages. Or another way is while you are on the call just press the "C" button inbetween the call send/call end buttons, untill you get the desktop on then go into menu/messages. carefull not to press call end though or else your partner will think that you deliberately hung up on them..... Not good that one.
I hope this helps you.

If your phone does not have a dedicated Music button it is usually the HOLD button. Try the hold button first (with the phone hung up) if that does not work look for a button labeled music or possibly a soft key (key's labeled by an LCD display)