An Overview of Your Phone

The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

It is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling and enhanced productivity features that extend your call-handling capabilities:

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware). Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.

Some of your lines may share the same directory number, and others may have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display (see Understanding Phone Screen Features).

Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number "3105" assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose (see Understanding Line and Call Icons).

•Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state and feature accessibility on each line.

This is what your phone screen may look like when connected to a call. This view is called "Details."

1

Overview

Displays line number and icon state for all lines.

2

Details View

Displays details about the assigned call and local features for the selected line key; in this example, information about the connected call displays, such as directory number, time connected, and call status display. Use the Navigation button to scroll and view details about other lines.

Accessing the Application Menu

Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. (Typically, the Application menu is assigned to button 24, located at the top of the left column.)

Scroll through a list or menu

Use the Navigation button.

Select a menu item

Use the Navigation button to scroll and highlight a menu item, then press or Select. You can also press the number on the keypad that corresponds to the number for the menu item.

Go back one level in a menu

Press Exit. (If you press Exit from the top-level of a menu, the menu will close.)

Close a menu (and return to the Applications menu)

Press Exit one or more times until the menu closes.

Exit the Applications menu

Press or Exit.

Use the Applications menu to access local phone features.

Tip

Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their own button. Use the Navigation button to scroll through the Overview and see Understanding Line and Call Icons to identify these lines.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. To view the phone help, press > >Help. (Typically, the Application menu is assigned to button 24, located at the top of the left column.)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features.

Feature

Softkey

Line Button Label and Icon

CallBack

CallBack

CallBack

Call Forward

CFwdALL

Forward All

Call Park

Park

Park

Call PickUp

PickUp

PickUp

Conference

Confrn

Conference

Conference List

ConfList

Conference List

Do Not Disturb

DND

Do Not Disturb

End Call

EndCall

End Call

Group PickUp

GPickUp

Group PickUp

Hold

Hold

button

Hunt Group

HLog

Hunt Group

Malicious Call Identification

MCID

Malicious Call ID

Meet Me Conferencing

MeetMe

MeetMe

Mobility

Mobility

Mobility

New Call

New Call

New Call

Other PickUp

OPickUp

Other PickUp

Redial

Redial

button

Remove Last Conference Participant

RmLstC

Remove Last Participant

Transfer

Transfer

button

Video Support

VidMode

Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.