What is Freshservice + Trello?

Freshservice + Trello is a multi-platform collaboration solution for users to resolve their tickets faster. Freshservice is a cloud-based IT service desk software that offers a modern and efficient platform for collaboration between agents, proactive problem management, and root-cause analysis support. Meanwhile, Trello is a collaboration tool that uses a Kanban system in organizing your tasks and projects into boards. Combining these two systems together result in a more organized service and faster ticket resolution.
Syncing Freshservice and Trello improve the overall performance of your customer support team. Collaboration ensures resolving tickets is accomplished in-context in a timely manner. The integration is also quick and easy to accomplish so you can immediately connect the systems and sync information seamlessly.

Product Quality Score

Features

8.4

Ease of use

8.3

Customer support

8.2

Value for money

8.3

8.3

TOTAL SCORE

Freshservice + Trello features

Main features of Freshservice + Trello are:

Sync Freshservice and Trello

Collaboration

Ticket Resolution

Trello Boards and Cards

Incident Tickets

Project Management

Problems and Release Management

Multi-Channel Support

IT Service Desk

Document and File Attachments

Notifications

Team Assignments

Freshservice + Trello Benefits

Freshservice + Trello offers an efficient solution for resolving tickets faster through seamless collaboration. The integration of these two robust systems offer the following benefits:

Better service desk organization

Freshservice + Trello reviews detail that the integration between the two platforms enables you to insert and create support tickets into Trello cards. You may connect your Trello boards to Freshservice by attaching the tickets into the Trello cards or by building them from scratch. This accelerates the syncing of data so you don’t have to go through the trouble of manually transferring information.

Seamless collaboration

Connecting Freshservice and Trello result to faster ticket resolution. Trello gives you visibility over a project in process, what it is, and by whom. By utilizing this functionality right in Freshservice, the improved collaboration helps you save time and decrease escalations as all information your support team needs is already on a single platform.

Easy integration process

Implementing the integration of the two cloud-based systems is quick and easy according to Freshservice + Trello reviews. The Trello app simply needs to be installed in your Freshservice service desk. You can then connect the Freshservice power-up in the Trello project management tool. After these two steps, tickets on Freshservice can immediately be synced with Trello boards and cards.

Awards Section

In our Freshservice + Trello reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award.

Technical Specifications

Devices Supported

Web-based

iOS

Android

Customer types

Small business

Medium business

Enterprise

Customer Support Types

Phone

Online

Freshservice + Trello Integrations

The following Freshservice + Trello integrations are currently offered by the vendor: