AppleCare OS Support - Select

Product Information

Get the IT department-level support you need when deploying iOS, macOS, or macOS Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. AppleCare OS Support - Select provides ten enterprise-level support incidents for iOS, macOS and macOS Server technologies. The plan provides support 12 hours a day, seven days a week, with as fast as a four hour response during normal business hours. Unused incidents expire after one year.

Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to six designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more.

AppleCare OS Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.