Category Digital tools and technologies

This is the dawn of the digital consumer – thus it comes as no surprise that customers expect businesses, who want their custom, to effectively anticipate and respond to their evolving needs. However, despite customers’ rapidly evolving behaviour and desire for greater engagement – the banking and financial services industry has proven notoriously slow in

This week sees the return of Insight Innovation Exchange Europe 2015: an industry conference dedicated to enhancing innovation in insight and market research. We’ve picked out 4 sessions from the agenda that can’t be missed including a panel discussion on customer closeness, presentations on future challenges and opportunities for market research and crowdfunding sites as

Each month we bring you the FreshMinds Agile Innovation Update. This month we’re looking at announcements from Google and Uber that could transform sectors, new functionality that will enable Gmail users to transfer money via email, online retailers’ attempts to meet rising expectations for delivery, the messaging app that is hoping to disrupt the grocery industry and

There has been much talk over the last few weeks at the Consumer Electronics and NAI Auto Shows around the impact of driverless cars on the future of the automotive market. The (relatively speedy) development of the technology behind self-driving cars could have a profound impact in the future on the wider value chain that