Replacing the filters

The Fluoride Filter should be replaced every nine months. Do not use for longer than twelve months without replacing. Take a look at our Filter Replacement Service tab for peace of mind.

Independent quality control testing

The Fluoride Filter is manufactured with ISO9001: 2000 Quality Assurance. WRAS (Water Regulatory Advisory Scheme) and The Water Quality Association use a very strict set of criteria to continually monitor the filter candles and performance of the undersink units.

Frequently asked questions

When does a ceramic filter element need cleaning?

Once the flow coming out of the filter becomes noticeably less than normal.

How do I clean a filter candle?

Use a scouring pad (similar to 3M “Scotchbrite”). Ensure that the end of the plastic mount does not come into contact with unfiltered water and dirty hands. Rubber gloves are recommended to be used during cleaning and NEVER use soap or detergents!

My filter candle blocks up too regularly, what can I do about it?

In some water conditions, there is so much particulate or turbidity in the water supply that the filter element becomes blocked much more quickly than in normal conditions. In these circumstances, it is beneficial to use a pre‐filter upstream of the ceramic candle. This prevents the candle from becoming blocked too quickly, minimises cleaning and so extends the life of the ceramic filter.

When does a ceramic filter element need replacing?

This depends on the type of candle being used:

Sterasyl™ Should be replaced once cleaning fails to restore the water flow. However, we usually recommend that Sterasyl™ candles are replaced after 10,000 litres of water have passed through the candle, to guarantee optimum performance.

Super Sterasyl™, Supercarb™, and Ultracarb™ In combination filter elements (ceramic shells containing other types of filter media) cleaning the ceramic will not extend the life of the internal material. For example, the ‘life’ of the carbon block in Supercarb™ or Ultracarb™ filter elements is determined by the concentration of chlorine and/or volatile organic compounds in the water supply. The particulate and turbidity concentration in the water supply govern the life of the ceramic. This means that the life of the ceramic might or might not exceed the capacity of the carbon insert, depending on the water quality. Whichever point is reached first – the six months usage or the ceramic becoming blocked to the extent where cleaning does not restore the flow – governs when the filter element requires replacing. In most cases, the filter element should be replaced after 6 ‐12 months of daily use. The following flow guidelines can be used to guarantee optimum performance:

Super Sterasyl™ 2,000 litres or 535 US gallonsSupercarb™ 3,740 litres or 1000 US gallonsUltracarb™ 2,244 litres or 600 US gallons

Once this amount of water has passed through the filter element, the filter will need to be replaced to guarantee optimum performance.

I don’t have a flow meter to gauge the amount of water that my filter has treated. How can I estimate how much water has passed through the filter?

On average a family of four uses approximately 8 litres of water per day for cooking and drinking. Therefore, based on 10 litres/day for four people the life of your filter can be estimated in time rather than capacity.

Do I need to sterilise the candle after cleaning?

The ceramic shell of Sterasyl™, Super Sterasyl™, Supercarb™, and Ultracarb™ filter elements all contain trace amounts of silver to prevent microbiological growth. These elements are self‐sterilising and should NOT be sterilised after cleaning. In the case of combination filter elements, boiling will damage the internal components of the element.

How do I keep my filter housing clean?

The filter housing is best cleaned by unscrewing the body from the head and wiping the surface and the inside of the body with a soft cloth dampened with warm water. IMPORTANT – DO NOT ATTEMPT TO CLEAN THE FILTER HEAD, WHICH COULD CAUSE CONTAMINATION OF THE FILTERED WATER.

What happens if I leave the filter unused for a period of time?

If normal use of the filter is interrupted by holidays or time away from home, growth of harmless heterotrophic bacteria may result in a ‘flat’ or ‘stale’ taste for a period of time when use of the filter resumes. This is especially true for the filter elements that contain activated carbon such as the Super Sterasyl™ (contains granular activated carbon), the Supercarb™ and Ultracarb™ (both contain an extruded activated carbon core). Flushing the filter system for several minutes after any prolonged period of inactivity should eliminate the problem.

What is the difference between temporary and permanent hardness in water?

Hardness caused by the presence of positively charged metal ions. Total hardness is measured as the equivalent of milligrams per litre of calcium carbonate. Temporary hardness only contains metal carbonates and bicarbonates, the most typical being calcium carbonate. Temporary hardness is precipitated from water when heated and is responsible for the furring of heating elements and metal pipes. Permanent hardness consists of non‐carbonate based metal salts, and does not precipitate out on heating.

Will my Doulton® or British Berkefeld® filter element remove hardness?

Unfortunately filtration does not remove hardness from water so Doulton® or British Berkefeld® filter elements will not affect the hardness in drinking water. Hardness can be removed by water softening, deionisation or magnetic and electrical conditioning devices.

Will hardness affect the performance of an Ultracarb™ filter element?

The ATS media used in our Ultracarb™ filters will adsorb lead, even in the presence of calcium and magnesium ions. This is proven in the NSF certification testing. One of the test protocols for metal(s) reduction calls for testing at high pH, high TDS conditions to simulate use in hard waters. Filter elements containing ATS have to pass this part of the test protocol before they can receive NSF certification.

Will my Doulton® or British Berkefeld® filter element remove aluminium?

The Doulton® and British Berkefeld® range of ceramic water filters are only suitable for the removal of aluminium in particulate form. They are not proven to be suitable for treating dissolved aluminium. To treat water containing soluble aluminium, ion exchange resin, distillation or reverse osmosis must be used.

Will my Doulton® or British Berkefeld® filter element remove arsenic?

No, Arsenic is likely to be in a dissolved state, to remove arsenic passage through activated alumina is the best method.

Will my Doulton® or British Berkefeld® filter element remove all types of bacteria?

No. The large number of different species of bacteria of different shape, size and growth characteristics, preclude the ceramic filter from being effective against all of them. The pathogenic bacteria that FICL claim to be effective against have been qualified by test data from independent test laboratories or are extrapolated from test data of similar microorganisms (please seek advice from FICL on permitted extrapolated claims). Although the ceramic will filter all types of heterotrophic bacteria to some extent, it should be noted that any harmless bacteria of this type passing through the ceramic may multiply downstream of the filter. Since these heterotrophic bacteria are harmless, normally there are no problems and some heterotrophic bacteria are reported to be beneficial to health. However, if normal use of the filter is interrupted by holidays or vacations, growth of these bacteria may result in a ‘flat' or ‘stale' taste for a period of time when use of the filter resumes. This is especially true for the filter elements that contain activated carbon such as the Super Sterasyl™ (contains granular activated carbon), the Supercarb™ and Ultracarb™ (both contain an extruded activated carbon core). Any system containing activated carbon, which will reduce residual levels of free chlorine, will result in an increase in plate counts over a short period of time until a constant state of equilibrium is established. The UK Drinking Water Inspectorate water regulations call for the water to be regularly monitored for consistency as used, therefore since an equilibrium point is reached in the filtered water, the filters comply with the regulations. The presence of this type of heterotrophic bacteria does not constitute a health problem since the organisms present will be harmless and a suitable level of consistency would be established. Flushing the filter system for several minutes after any prolonged period of inactivity should eliminate the problem.

Will my Doulton® or British Berkefeld® filter element remove chloramine?

Chloramine may be removed by passing through a bed of activated carbon, but requires much greater contact time with the carbon than chlorine, so a slow flow rate through the carbon must be ensured. Unfortunately although the Doulton® or British Berkefeld® Super Sterasyl™, Supercarb™, and Ultracarb™ filter elements contain activated carbon, they may reduce levels but will not remove chloramine because there is insufficient contact time with the carbon.

Will my Doulton® or British Berkefeld® remove diesel, petroleum or MTBE?

The ceramic part of our filter elements will not take out any of these organic materials. The activated carbon in the Supercarb™ and Ultracarb™ filter elements will have some effect. However, to remove these types of materials requires much greater quantities of activated carbon and much longer contact time than our filters can provide.

Will my Doulton® or British Berkefeld® filter element remove fluoride?

No. Fluoride salts are soluble in water. To remove dissolved fluoride, passage through activated alumina is the best method.

Will my Doulton® or British Berkefeld® filter element remove iron?

The Doulton® and British Berkefeld® ranges of ceramic water filters are only suitable for the removal of iron in particulate form. They are not proven as suitable for treating dissolved iron. To treat water containing soluble iron, the iron must be oxidised to induce precipitation prior to filtration. Alternatively distillation or reverse osmosis can be used.

Will my Doulton® or British Berkefeld® filter element remove Legionella?

Since Legionella has a similar morphology to E‐coli, our ceramic filter elements should provide similar protection against Legionella . However, Legionella is capable of slow regrowth downstream of the filter, so if just one organism passes through the ceramic it could eventually colonise the water delivery system. Therefore it is important to regularly disinfect downstream of the filter or fit a UV light just after the filter.

Will my Doulton® or British Berkefeld® filter element removem manganese?

No, to remove Manganese, oxidation treatment and filtration can be done, or for low levels of contamination, Green sand or Inversand can be used.

Will my Doulton® or British Berkefeld® filter element remove nitrates?

Unfortunately the ceramic filter elements will not remove nitrates. In the home the only effective method that can be used to remove nitrates is ion exchange media.

Will my Doulton® or British Berkefeld® filter element remove oestrogen and synthetic oestrogen?

There has been a limited amount of research into oestrogen and synthetic oestrogen, and so we do not have quantifiable test data on the effectiveness of our products in removing it. Due to the chemical properties of oestrogen, we believe that activated carbon would be effective in reducing it. However until better test methodology is available, we are unable make a claim.

Pseudomonas aeroginosa is a potential coloniser of water system networks and is similar in size to E‐coli. FICL candles should therefore, in theory, show a similar reduction efficiency for Pseudomonas aeroginosa as for E‐coli. However, since this organism is rapid growing and may recover quickly, without physically testing FICL ceramic filters with this type of organism, it is impossible to predict a performance claim. FICL is not prepared to attempt a prediction of performance, since the filters provide a <99.99% barrier, but do not provide 100% barrier to E‐coli. A limited number of cells may pass through the filter which, unlike E‐coli, may form colonies down stream of the filter. It would be more suitable to combine filtration with a disinfection stage to ensure removal of Pseudomonas aeroginosa.

Why does the pH of my drinking water increase when I use my ceramic filter?

The slight increase in the pH of water passed through the ceramic filters is due to the presence of the mineral Wollastonite in the ceramic. Wollastonite is slightly soluble and alkaline, so may partly dissolve in the water as it passes through the filter causing a minor pH shift which is harmless. No health based guideline value for pH in drinking water has been proposed by the WHO, although accompanying notes to the guidelines state that the pH range is often in the range of 6.5‐9.5. In general there is little evidence to suggest that pH in potable water of around 9‐10 is of public health significance.

What level of bacterial contamination can the ceramic cope with before I need to use something else?

In the absence of conclusive data regarding the levels of infective doses for specific pathogens, the FICL microbiological laboratory has been testing our filter elements for many years using an influent challenge of 6 log of E‐Coli to substantiate the 4 log E‐coli reduction claim that we make. This level of protection offered by the filters is more than adequate in all protected waters and the vast majority of moderately contaminated surface waters. However, if the level of contamination in the water exceeds levels of 104 (4log) an additional treatment must be used such as disinfection or UV light treatment. It would be extremely unusual for water having a greater level of contamination than 104, to be considered suitable as a potable water source.

Does FICL manufacture the Berkey filter range including the Black Berkey filter element?

British Berkefeld is an FICL trademark. Berkey is not an FICL trademark. FICL manufactures all British Berkefeld branded filter products. FICL manufactures some British Berkefeld branded Super Sterasyl grade ceramic filter candles which are used inside certain Berkey filter systems. FICL is not involved in the manufacture of Black Berkey filter elements or any other Berkey branded filter products.

Filter/ cartridge/ bulb replacement service

Whether you purchase air purifiers, dehumidifiers or water filters, or any of their replacement parts we offer you peace of mind. We will add your name to our reminder service. In accordance with the manufacturers' guidelines we will send you a gentle reminder that your unit may need replacement parts. Maintaining its efficiency will continue providing you a healthier environment.

We will be able to supply you with your required replacements. We maintain stock levels of filters and cartridges even after a manufacturer may bring the original unit to an end. This means our customers can rest assured of our commitment to servicing their requirements long into the future.

If you do not wish to be included in our service then we can simply unsubscribe you. Similarly, if you have not purchased the units or replacements from us before you may ask to be included in our service for future use.