The pants look good, but two niggles. First, the legs are much longer than specified. I regularly order weekend chinos from CT with 30 inch inseam and can wear them as they arrive with no alterations. But I had to have the legs of these pants shortened by 3 inches before I could wear them, even though they are supposed to be the same size. They're definitely not 30 inch legs despite the size label!

Second, the pockets are shallower than for other CT pants, so that my wallet and mobile phone seem quite bulky in them, whereas CT chino pockets accommodate such things without any fuss.

Response from Charles Tyrwhitt:

Many thanks indeed for your detailed feedback on our new 'stretch' chinos! We always appreciate hearing directly from our customers, as the feedback they provide can be invaluable in aiding us to continuously improve. It's certainly a shame that these trousers were not quite up to the levels of your previous purchases.

The difference in leg length is very surprising - I have never known this to happen before. I can only assume the trousers were in fact a 32" or 34" leg but labelled incorrectly. Rest assured I have raised this with the Quality Control Team to double check. The feedback on the pockets is also appreciated and will be passed along to the Products Team.

Response from customer:

Just to clarify, these are stretch non-iron pants but not 'stretch chinos'. They are TRT0202SLV rather than TRC0083SLV.

They are labelled size 32/30.

Response from Charles Tyrwhitt:

I do apologise for any confusion caused and we truly appreciate you taking the time to clarify the exact trousers and product code to avoid any confusion. As they are labelled with the correct size it leads me to believe the label has been attached to an incorrect pair of trousers as that is certainly is quite a difference in leg length.

Your comments have been shared with both our Quality Check Team and Product Team to be taking into consideration for future improvements.

The pants look good, but two niggles. First, the legs are much longer than specified. I regularly order weekend chinos from CT with 30 inch inseam and can wear them as they arrive with no alterations. But I had to have the legs of these pants shortened by 3 inches before I could wear them, even though they are supposed to be the same size. They're definitely not 30 inch legs despite the size label!

Second, the pockets are shallower than for other CT pants, so that my wallet and mobile phone seem quite bulky in them, whereas CT chino pockets accommodate such things without any fuss.

Response from Charles Tyrwhitt:

Many thanks indeed for your detailed feedback on our new 'stretch' chinos! We always appreciate hearing directly from our customers, as the feedback they provide can be invaluable in aiding us to continuously improve. It's certainly a shame that these trousers were not quite up to the levels of your previous purchases.

The difference in leg length is very surprising - I have never known this to happen before. I can only assume the trousers were in fact a 32" or 34" leg but labelled incorrectly. Rest assured I have raised this with the Quality Control Team to double check. The feedback on the pockets is also appreciated and will be passed along to the Products Team.

Response from customer:

Just to clarify, these are stretch non-iron pants but not 'stretch chinos'. They are TRT0202SLV rather than TRC0083SLV.

They are labelled size 32/30.

Response from Charles Tyrwhitt:

I do apologise for any confusion caused and we truly appreciate you taking the time to clarify the exact trousers and product code to avoid any confusion. As they are labelled with the correct size it leads me to believe the label has been attached to an incorrect pair of trousers as that is certainly is quite a difference in leg length.

Your comments have been shared with both our Quality Check Team and Product Team to be taking into consideration for future improvements.