Speaker Information

Dr. Roger LevinOwings Mills, MD
Practice Management

The Psychology of Case Presentation: Why Patients Say "No" When You Want to Hear "Yes"

Case presentation is one of the most important fundamentals of a successfuldental practice. Unfortunately, dentists and teams receive no training in thiscritical area. The modern dental patient makes decisions very differently thanin the past. Having a step-by-step case presentation process is part of theanswer. Practices that are able to master the proper “sales” process usingprofessional and high integrity communication will continue to be successful.Case presentation is a system, and when properly understood and followed,productivity will immediately improve. Doctors and team members will learn theirkey roles and leave with more confidence to present cases using a system thatcan be implemented immediately.