Shipping

Terremerecosmetics.com orders are shipped only on business days (Monday - Friday, excluding major holidays).

Warehouse closure dates list of 2017-2018

STANDARD SERVICE

Most orders shipped via Standard Service are processed and shipped within 1 - 2 business days, depending on product availability.

Most Standard orders are delivered within 3-5 business days from the order's ship date. See Fedex zone map for the precise number of days from the ship date.

Orders with a P.O. Boxes destination address are delivered within 6-14 business days.

Orders destined for APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date.

Delivery for some locations in Alaska and Hawaii may take up to 14 business days.

2ND DAY SERVICE

2nd Day orders made before 2:00 PM PST will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 2:00 PM PST are processed and shipped the following business day.

Orders shipped via 2nd Day Service are delivered within two (2) business days from the order's ship date

Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for 2nd Day Service

Signature may be required upon delivery for 2nd Day shipments

OVERNIGHT SERVICE

Overnight orders made before 2:00 PM PST will be processed and shipped the same day, depending on product availability. Overnight orders made after 2:00 PM PST will be processed and shipped the following business day.

Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date

Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for Overnight Shipping

Signature may be required upon delivery for Overnight shipments

INTERNATIONAL SHIPPING

Most orders shipped to international destinations are processed and ship out in 1-2 business days depending on the product availability. Depending on your destination. orders normally delivered to international destinations within six (6) business days. Terre Mere Cosmetics for any delays in the destination country.

2nd day or overnight shipping are not available for international shipments.

Terre Mere Cosmetics is not responsible for any extra charges that might arise at the destination country due to custom, duties, etc.

ESTIMATED DELIVERY DATES

We always do our best to estimate precise delivery time for your convenience. For the most up-to-date delivery information, use the tracking information in your email confirmation to track your package online.

ELECTRONIC DELIVERY

Online eGift Cards are delivered through email. The sender’s name and email address are included for the recipient.

SHIPPING RESTRICTIONS

SHIPMENTS TO FORWARDING COMPANIES

Terre Mere Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Therefore, Terre Mere Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. When using a forwarding company, we recommend requesting the forwarder to refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

SHIPMENTS TO U.S. TERRITORIES, ALASKA, AND HAWAII

Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.

FIND A MISSING PACKAGE

If the tracking information for your package confirms delivery and you cannot locate the delivered package, kindly do the following