Re: Got my Car Camping Pass but not my wristband??

Same thing happened to me. Ordered wristbands in June pre-sale, added car camping in January. Camping pass arrived last week - still no email about my wristbands for Weekend 1. Called them and they said even though the orders are linked, they were processed separately. No answer when I asked why was the newer order was sent first and why it cost $25 to "ship" me an envelope with a sticker in it hahahahaha.

My other order still shows "not sent yet" on the order status page...patiently waiting.....in Vancouver

Re: Got my Car Camping Pass but not my wristband??

Originally Posted by mjake07

Same thing happened to me. Ordered wristbands in June pre-sale, added car camping in January. Camping pass arrived last week - still no email about my wristbands for Weekend 1. Called them and they said even though the orders are linked, they were processed separately. No answer when I asked why was the newer order was sent first and why it cost $25 to "ship" me an envelope with a sticker in it hahahahaha.

My other order still shows "not sent yet" on the order status page...patiently waiting.....in Vancouver

This is exactly my story. Down to the city. I emailed them and their first reply said to wait until the end of the month before bugging them again. I replied that that didn't work for me considering shipping delays and they said wait til Friday. I'm giving it until Wednesday, because if it doesn't ship by Friday I'm gonna have to put 'em at will call, and you better believe I'll fight for that shipping fee to be refunded.

I have a feeling that adding the camping pass makes the order look like it isn't complete and this is why they haven't shipped, but they won't admit that their billing system is inherently flawed. Have you noticed that your receipt for your layaway passes still says you owe them for your Feb. 1 payment even though you made that payment the day you added camping?

Re: Got my Car Camping Pass but not my wristband??

haha..my order receipt just shows "order total $0.00. Would have been nice to have the last payments show up at least in case I ever need to prove it - but I did get a receipt for the car camping so I guess I'm all good. I'm flying down on Apr 11, so I'm thinking it has to be started shipping by the 29th or so, or I'm in trouble. My car camping pass took 7 days from the time the first email from UPS. Check this - my friends package - they got an email on March 6th (day afer me) and their package got all the way to Redmond WA, then there was a "sorting error" and all of a suddent the package was in Arizona and being re-shipped from Phoenix. It's back in Redmond as of this morning....should be here Wed I'm guessing - so that's 15 days total.

Hope it goes well - last year they kept telling me to be paitent and I ended up at the Tennis Gardens picking up my passes and passes for friends flying in the next day...it was quick but still kinda sucked.

Good luck to everyone waiting!!!

ORDER TOTAL $0.00
DELIVERY INFORMATION
UPS Global
All festival passes, camping decals, and shuttle and parking passes will be shipped out in March 2012. Signature will be required.

Re: Got my Car Camping Pass but not my wristband??

Re: Got my Car Camping Pass but not my wristband??

Came home from work today, and within like 10 mins, there was a UPS guy at my door - UPS site said delivery updated until end of day tomorrow....NICE.....all contents here and undamaged....very happy ;0

Re: Got my Car Camping Pass but not my wristband??

We're not driving...well, we're flying from LA and driving in from there. You know anyone in Vancouver who needs La Quinta line shuttle passes? Tryng to sell our 4, but no idea how to make it happen to people outside Vancouver...

Re: Got my Car Camping Pass but not my wristband??

Hello, has everyone received confirmation of shipment already???? I am still waiting on my wristbands and I was told by front gate that my confirmation email would be received by today but still nothing. I have my car camping which I added on to my payment plan order in January. It's coming up and it's stressing me out.

Re: Got my Car Camping Pass but not my wristband??

I've called them a few times and they keep giving me the run around. "Wristbands are still being pressed and you should receive an email by this Saturday" which I haven't received. ARRGGH WTF!!! IS ANYONE ELSE NOT IN THE SAME BOAT???? What the hell is going on?? Gonna call right away.