Visa and Mastercard

Securecode

Verified by Visa and MasterCard SecureCode

3D Secure is a security protocol implemented globally by Visa and MasterCard to combat credit card fraud and improve the security of online transactions. A common form of credit card fraud occurs in restaurants and shops, where waiters or cashiers swipe your card in a card reader to capture the details, or take the card away and quickly write down the card details. They sometimes get paid to do this by crime syndicates, who then use your card details to make fraudulent purchases online.

Verified by Visa and MasterCard SecureCode will prevent the criminal from being able to use your card, even if the card has been swiped or stolen. It protects the merchant from charge backs relating to authentication disputes and provides the cardholder greater reassurance and security at every participating on-line store. This is done by adding an extra level of authentication during the transaction, which requires you to provide a password, phrase or pin number chosen by you, to prove that you are the cardholder.

Transaction flow if your card is enrolled

You click NEXT and the browser takes you to a secure payment page on VCS, our online payment provider.

VCS captures the card details and checks if the cardholder is enrolled for cardholder authentication.

If the cardholder has been enrolled then VCS diverts the cardholder’s browser to the bank that issued the card.

The issuing bank will request a password or phrase or PIN from their cardholder that will conclusively prove that this actually is the real cardholder.

Once the issuing bank is satisfied that this is their cardholder they issue an authentication receipt.

VCS then proceeds with the authorisation request.

If the cardholder was unable to authenticate himself properly then VCS won’t proceed with the authorisation process.

How to register your card

You need to contact your issuing bank and tell them you want to register your card for Verified by Visa or MasterCard SecureCode. Most banks have a dedicated number to handle these enquiries. The process takes a few minutes, and after that you can make the payment on our website.

What if I can't remember the pin or password?

You can contact your bank and ask them for assistance, or you can contact us and ask us to process the payment on your behalf. We will need a signed credit card authorization form from you in order to do this.

Can I still make a payment on your website if my card is not enrolled?

Yes, you can. Enrollment in these programs is not compulsory. However, if there is any kind of dispute or your card is used fraudulently during your trip, the risk will be yours. We actively fight chargebacks and our recommendation is that you register for Verified by Visa or MasterCard SecureCode.

Some useful contact numbers in South Africa

Standard Bank MasterCard SecureCode helpline : 0861 201 311

BlueBean call centre : 0861 201 314

Nedbank 3D Secure-Online Shopping line : 011 710 4332

FNB Verified by Visa helpline : 011 369 2999

Absa 3D Secure help line : 012 317 3344

Investec 3D help desk : 011 286 9663

Testimonials

Nermate

October 2016

"Our guide was Gert and it ended up being myself and my fiance only on the your, despite not having booked a private safari. Gert was brilliant. His knowledge of the park, animals and birds was encyclopaedic and entertaining. He had a great dry sense of humour, laid back and tried to facilitate our requests. The accommodation and food etc were nice, but the safari was just great. Highly recommended."

L. Marco

SEPTEMBER 2016

Three of us did the budget/economy tour and were surprised at how amazing it was for being a "budget tour". The drive to/from Johannesburg with Dez was smooth. The lodge was perfect; a really nice place and the meals were delicious. The best part of the tour was our guide, Robbie Williams. Robbie is extremely experienced and with him we saw the big 5 plus more. I would recommend nhongo to anyone!

Karen L

SEPTEMBER 2016

Robbie was the most fantastic guide! He really took his time to explain everything to us and went out of his way to give us the best experience/time. Waking up for a game drive with him even after a short night was the biggest pleasure and we couldn't have asked for anything better!! Thank you so very much!!