Veterans Transportation Services is one of three companies that provide Paratransit service for customers of the
Massachusetts Bay Transportation Authority (MBTA), THE RIDE. The service provides door-to-door public transportation
to people who cannot use public transit (subways, buses and trains), all or some of the time, because of a physical,
cognitive or mental disability.

The staffs of the driving, reservations, scheduling, dispatch and maintenance, operations and safety and training
departments are dedicated to honoring that commitment at the highest possible level. All drivers are trained and certified
to provide CPR and First Aid. In addition to extensive on-the-road training drivers attend and must pass a Defensive
Driving Class (DDC).

THE RIDE is administered by the MBTA’s Office for Transportation Access (OTA), and is operated in compliance with the federal government’s Americans with Disabilities Act (ADA).

THE RIDE service operates 7 days a week(including holidays), the actual hours of operation parallel the services hours of the MBTA fixed route services for each of the cities and towns of our service area.

VTS has been a provider of THE RIDE service for over 20 years. Its fleet of over 260 vehicles and over 300 drivers provides well over 750,000 rides for our passengers each year.