The facts

■ 16 mil­lion con­sumers aged over 15 don’t have ba­sic on­line skills, while 5.2 mil­lion house­holds in the UK don’t have in­ter­net ac­cess. “The peo­ple who miss out if a pa­per bill or state­ment isn’t of­fered are those with dis­abil­i­ties, those who live in ar­eas with­out broad­band and peo­ple who can’t af­ford the in­ter­net,” says Ju­dith.

■ 81 per cent of adults want to choose how they re­ceive im­por­tant in­for­ma­tion while 40 per cent of adults say the re­moval of pa­per state­ments could se­ri­ously af­fect their fi­nances.

■ In re­sponse to the ar­gu­ment that re­duc­ing pa­per saves the planet, stud­ies show pa­per ac­counts for 1.2 per cent of green­house gases world­wide, while over 70 per cent of pa­per is re­cy­cled back into pa­per.

■ 71 per cent are con­cerned about the se­cu­rity of their per­sonal in­for­ma­tion on­line.

■ Neu­ro­science shows we un­der­stand in­for­ma­tion bet­ter when viewed on pa­per rather than on screens. A re­cent Keep Me Posted study found 82 per cent an­swered ques­tions cor­rectly about a pa­per bank state­ment com­pared to 31 per cent who an­swered the same ques­tions about the same state­ment given on­line.