Comments on: The Kindle experience: this must be a nightmarehttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/
Blog, news, booksTue, 03 Mar 2015 08:01:55 +0000hourly1http://wordpress.org/?v=3.8.2By: dot tilde dothttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-455
Mon, 06 Jul 2009 20:08:54 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-455if you buy a p-book over here in germany and it has any hidden defect and it is still in print, you’ll get a new one from any bookstore, reimbursed by the publisher.

]]>By: Landon W.http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-453
Tue, 16 Jun 2009 12:29:49 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-453I have yet to jump onto the Kindle bandwagon, but is this device really worth its rather high price tag? I could buy a large selection of books for that sum of money. In my opinion, I would like to see a computer based application with this type of functionality/capability.
]]>By: angkasuwanhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-452
Wed, 10 Jun 2009 17:32:36 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-452haven’t had many amazon/kindle problems yet, but good to know.
]]>By: dan alexhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-451
Sun, 24 May 2009 09:56:05 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-451I had the same experience as George. Excellent, fast response to phone call to Kindle customer service
]]>By: Pete Barr-Watsonhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-450
Thu, 21 May 2009 13:57:50 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-450Hi Larry – I wonder, did you try to download it from your Kindle account page instead? It’s clearly not the way it should be working if you’re in the US with whispernet in place but for us ex-USA folks it’s the only way to get purchases onto the device. Maybe the downloadable version is the correct one.
]]>By: Mikehttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-449
Thu, 21 May 2009 11:05:21 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-449you can download many ebooks，transfer to your mobile phone.then read it very convinence
you can download them at http://www.mobicomet.com
]]>By: Claude Almansihttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-448
Thu, 21 May 2009 05:15:27 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-448Adrian Lopez wrote: “The man behind Creative Commons owns a DRM lovin’ Kindle?”

Not sure one can actually “own” any “DRM lovin’” device. But if someone studies current information society, and can afford the Kindle, it makes sense to pay for one in order to describe first-hand how it works or doesn’t. For people in countries where the Kindle is not yet available, due to copyright issues, it is particularly useful to have such descriptions in case Amazon does manage eventually to solve said issues for other-than-US countries and starts offering the Kindle internationally.

See also – and possibly sign if you agree with it – the Reading Rights coalition’s petition about Amazon’s caving in to the Authors Guild and allowing authors to disable text-to-speech on the Kindle: Allow Everyone access to E-books.

]]>By: Adrian Lopezhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-446
Tue, 19 May 2009 20:21:12 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-446The man behind Creative Commons owns a DRM lovin’ Kindle?
]]>By: meganhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-445
Tue, 19 May 2009 17:02:07 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-445I purchased a book for my Kindle that was great until I got to Appendix A. It was formatted poorly, so it locked up the entire Kindle, and required them to actually send me a new one. When I got the new one, the book was still causing problems every time we tried to access it, so over telephone support we removed the badly formatted book and they refunded my money. The phone support guys were nice, but one did make a few comments about my selections of books (“What are you some kind of outdoor athlete or something?”), which I thought was strange. I was glad I hadn’t ordered anything that would REALLY raise an eyebrow. I don’t think I would have had any luck with my problem over email. They’re not set up for that.
]]>By: Johnhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-444
Tue, 19 May 2009 14:25:10 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-444The problem with email support is that Amazon uses a database of prefabricated responses and support staff is strongly dissuaded from personalizing or deviating from the verbiage in these “blurbs”. If you have an issue that exists outside of the available responses, you’re likely to end up with any manner of reply; ranging from the utterly irrelevant, or tragic demonstrations of our failure to appreciate even the most simple rules of the English language, to relatively relevant.

Additionally, this is a content issue, so you can expect no real resolution for Kindle Support. The best that they can do for you would be to issue a refund and escalate the issue to another department that handles content quality. If it is determined that the content received from the content provider is incorrect or corrupted, the onus is placed on the content provider to provide a new version of the content, which then enters into the typical channels of QA before becoming available for purchase again. This process can take months, and that’s only if the content provider decides to resolve the issue. To make matters worse, the team that actually handles content quality issues is notoriously indifferent to customer concerns.

Good luck with it, Lawrence. You’re best bet is going to be a phone call to Kindle Support. Even still, I wouldn’t expect a fast or satisfactory resolution.

]]>By: RobertDhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-443
Tue, 19 May 2009 13:49:46 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-443I’ve had chance to use the cancel order feature as well as the kindle support help page (I called). Both worked as advertised. Snippet below from the Amazon site:

Cancelling Accidental Purchases

You have the option to cancel a purchase from your Kindle immediately after it was completed in case you change your mind or make a mistake. After you click “Buy” you will see a thank you page that gives you the option to either return to the store or cancel the order. Use the select wheel to cancel the order, if desired. If the option to cancel the order is no longer available, you can also contact Amazon Customer Service via e-mail or phone by clicking one of the Contact Us buttons on any Kindle Support Help page on Amazon.com. After a purchase is cancelled, the item is removed from your Kindle and a refund will be issued to the payment method used for the original purchase.

]]>By: RobertDhttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-442
Tue, 19 May 2009 13:48:35 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-442I’ve had chance to use the cancel order feature as well as the kindle support help page (I called). Both worked as advertised. Snippet below from the Amazon site:

Cancelling Accidental Purchases

You have the option to cancel a purchase from your Kindle immediately after it was completed in case you change your mind or make a mistake. After you click “Buy” you will see a thank you page that gives you the option to either return to the store or cancel the order. Use the select wheel to cancel the order, if desired. If the option to cancel the order is no longer available, you can also contact Amazon Customer Service via e-mail or phone by clicking one of the Contact Us buttons on any Kindle Support Help page on Amazon.com. After a purchase is cancelled, the item is removed from your Kindle and a refund will be issued to the payment method used for the original purchase.

They’re an internet retailer. Email must work. Period. If they can’t get that part right, then epic fail.

]]>By: Georgehttp://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-440
Tue, 19 May 2009 11:32:24 +0000http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-440I had a problem with my new K2 (it froze) and I called them and they resolved the issue immediately. I later had a problem where I would purchase a book and somehow they would charge one of my old, expired cards. I called and they resolved immediately.