DEVELOPER SERVICE NOW

ING Belgium

Job Description

DEVELOPER SERVICE NOW

IntroductionYour work environment at ING …

ING Belgium is, as the first universal direct bank, a strong player on the Belgian market. The bank provides its customers with a wide rang of financial products and services via the distribution channel of their choice (click and face). Customers of ING Belgium are as well retail and private banking clients, as well as small, medium and large enterprises.

Within Product Management & Client Services you will be part of a small team dedicated at making life easy for our clients and colleagues.DescriptionAre you looking for…

a position in which you are responsible for the configuration and development of workflows and service requests in our ServiceNow workflowtool, in close collaboration with process owners and end users, as well as the maintenance and configuration of the ServiceNow instance, within the environment op Product Management and Client Services?

Your role …

• Assist in preparing requirement specifications and design of the flows

• Plan and perform development, operation and maintenance tasks on the ServiceNow service management tool set

• Complete programming/design assignments in a timely manner ensuring that solution is properly tested before deploying to a production environment

• Facilitate and test all system updates and configuration changes

• Provide the necessary reporting

• Provide recommendations for process improvement within and through the Service-Now tool

• Train users in the usage of the tool

• documentation and knowledge management: ensure that the applicative documentation is up to date; making sure that sufficient knowledge of the application is available in the team

• Ensure configuration consistency across development, test and production environments

• Overall administration of the Service Now instanceProfileAre you someone who is …

• highly solution and customer oriented in a pragmatic and creative way

• capable to analyze all aspects of complex problems and to set the right priorities within a wide range of influencing factors

• committed to quality and has a strong attention for detail

• strong communicator and able to convince people to support the right solution for the customer and the company

• capable in dealing with a wide range of people

• able to handle “change” in an efficient and effective manner

Are you also someone who is …

• Inquisitive and wants to understand how it works

• a born planner and organizer

• methodical: you can prioritize and adapt yourself in a frequently changing environment

• autonomous: you do not wait to be told what to do and in case of problems, you autonomously propose valid solutions taking into account the consequences

• result-oriented: you are working hard to achieve the team objectives and will stimulate other team members to do the same

• communicative and persuasive: you exchange information on a regular basis with your stakeholders and can argue and motivate the solution you offered

And do you also have …

• a degree in information technology, or equivalent through experience

• experience in managing an application, for example through the role of application administrator or technical analyst

• experience in managing an application using JAVA script

• knowledge of the service management tool ServiceNow (considered as an important advantage)

• an excellent written and spoken knowledge of English; knowledge of Dutch and/or French is an asset