Competencies

Compassion

Genuinely cares about people, is concerned about their work and non-work problems,
is available and ready to help, is sympathetic to the plight of others not as fortunate,
demonstrates real empathy with the joys and pains of others.

Composure

Is cool under pressure, does not become defensive or irritated when times are tough,
is considered mature, can be counted on to hold things together during tough times,
can handle stress, is not knocked off balance by the unexpected, doesn't show frustration
when resisted or blocked, is a settling influence in a crisis.

Creativity

Comes up with a lot of new and unique ideas, easily makes connections among previously
unrelated notions, tends to be seen as original and value-added in brainstorming
settings.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external
customers, gets first-hand customer information and uses it for improvements in
products and services, acts with customers in mind, establishes and maintains effective
relationships with customers and gains their trust and respect.

Drive for Results

Can be counted on to exceed goals successfully, is constantly and consistently one
of the top performers, very results oriented, steadfastly pushes self and others
for results.

Integrity and Trust

Is widely trusted, is seen as a direct, truthful individual, can present the unvarnished
truth in an appropriate and helpful manner, keeps confidences, admits mistakes,
doesn't misrepresent herself/himself for personal gain.

Listening

Practices attentive and active listening, has the patience to hear people out, can
accurately restate the opinions of others even when she/he disagrees.