What happens to my files if I graduate, retire, or leave the University?

For students:Great news! You get a free 1 TB account with all your files and collaborations when you graduate. Your institutional Box account will be automatically migrated to a free, personal Box account with the same login name (computing ID@virginia.edu), but you will need to set a new, external Box password to access it. If you have more than 50GB of data in your account it will be "Read Only" and you will not be able to add files to your account until it goes below the 50GB account limit. Details about this change will be sent to your UVA email account a few weeks after graduation. Until you receive that message, continue accessing your files stored in UVA Box as you normally do. If you ever return to the University, you may request to have the files in your personal Box account migrated back into UVA Box.

For employees: When you leave UVA, you’ll no longer have access to your UVA Box account and its files/folders, which are University records, will be removed as part of an automated de-provisioning process for faculty (emeritus faculty excepted) and staff. Before departing, move documents from your UVA Box account and/or change ownership
of shared files/folders so that others using that data can continue to do so. (See
Box's instructions for how to transfer folder ownership to another collaborator.) If you ever return to the University, your UVA
computing ID will again be your UVA Box login, but your data will not be stored or retrievable in UVA Box.

How do I change what personal information Box displays about me?

To update or change your personal info, including your name or the photo displayed of you around UVA Box:

Your name, job title, website, address, etc.: Hover your mouse over the desired information and the edit icon will appear so you can make changes. (If you’d prefer your name not be displayed to collaborators in UVA Box,
then change it to your UVA computing ID.)

Your avatar photo: Upload one here or take one with your webcam, if desired.

The Help Desk will escalate your request to the UVA Box Project Team, and your request will be completed within 5 business days.

Start going to virginia.box.com and logging in through NetBadge to start using your new UVA Box account!

About your Box username: If your personal Box account used one of your UVA email addresses
other than your UVA computing ID@virginia.edu (i.e., if it used a
UVA email alias like mike@virginia.edu, or a
UVA email address in another email domain like
mike@darden.virginia.edu or
miketurner@eservices.virginia.edu), then your
new UVA Box account ID will be your
computing ID@virginia.edu.

Want to share your files with others at UVA? Invite them using their primary UVA email address of computing ID@virginia.edu (like mst3k@virginia.edu) instead of an email alias (like mike@virginia.edu or mst3k@eservices.virginia.edu). If you use another email address, they will have to add that other email address to their Box account before they can view or edit the file.

Install Box Sync to keep the files on your computer automatically synchronized with the ones in the cloud and to have Box appear as another “drive” or folder on your computer which you can save files to. (A WebDav connection to the Box server is not recommended nor supported at this time.)

How do I install/log into Box on my smartphone, tablet, or mobile device?

To install the Box app for your device:

Go to the app store for your mobile device and search for the “Box” app.

Make sure to download the official Box-developed app for your device, not one made by a third party. (The official Box apps are all free.)

Log into your mobile app. By default, you will see the personal (not enterprise) Box account login, so to get the UVA Box enterprise login screen, which is NetBadge:

Look beneath the username and password fields for another option; select More login options or My company uses single sign-on.

Type your UVA computing ID@virginia.edu (e.g., mst3k@virginia.edu). You will be then be redirected to the UVA Box login.

You will be required to set a passcode for security. UVA requires you set and enter a 4-digit passcode for the Box app in order to have the Box app on your smartphone, tablet, or mobile device. You will have to enter this code each time you start a new session in the Box app. (This need not necessarily be the same as other passcodes you may have set on your mobile device for use at UVA.)

Instead of installing an app, you may also opt to use the mobile-friendly Box website. Though this has more limited functionality, it does not require setting a passcode. To do this:

For helpful videos about using Box on mobile devices, visit Box on YouTube.

How do I add my other email address(es) to my Box account?

In certain cases, you may need to associate another email address with your Box account, such as in the following 2 instances:

Scenario A: You have a UVA Box account and someone shares
a file with you but doesn’t use your computing ID@virginia.edu. Maybe instead
they used another email address you have—like a UVA
email alias (like mike@virginia.edu), a UVA email address you have in another
email domain (like
mike@darden.virginia.edu or miketurner@eservices.virginia.edu), or even a non-UVA email
address you have. Simply add those other email addresses to your UVA Box account to
be able to view files that are shared with that address as well.

Scenario B: You have a personal Box account
associated with your UVA email address and you wish to get a UVA account. You will first need to
change your personal Box account to associate it with another personal, non-UVA email address.
(Essentially, your virginia.edu address will be needed as the login for your UVa Box account, so you
cannot use it for a personal Box account.)

In either scenario, to associate another email address with your Box account:

Click on the small gear icon in the top right corner, then click “Account settings” from the pulldown menu.

Scroll down to Login Information and click Add more emails.

Type another email address you have (e.g., mike@virginia.edu, or mst3k@eservices.virginia.edu [for Scenario A] or a non-UVA email address [for Scenario B]). Click “Save.” This should initiate an email confirmation.

Check the email account that you just added. Open the email message from Box and click Verify Your Email.

Troubleshooting UVA Box

Do I need to set up another Box account for all my email addresses?

Sometime, someone may share a file with you but not use your UVA computing ID@virginia.edu (e.g., mst3k@virginia.edu), and instead use another UVA email address you have (like mike@virginia.edu, mst3k@eservices.virginia.edu, or mike@darden.virginia.edu).

About the UVA Box Service

The following chart shows who is eligible for UVA Box, according to current licensing agreements between Box and the Board of Rectors & Visitors at the University of Virginia:

ELIGIBLE For UVA Box

CURRENTLY INELIGIBLE for UVA Box

Current Agency 207 faculty or staff at the University of Virginia

Current, degree-seeking UVA students (includes BIS)

Emeritus faculty

You must have an active UVA email account of computing ID@virginia.edu. Overnight processing is required for this after setting up your UVA accounts for the first time or after creating your primary email address.

How is UVA Box different from UVaCollab, Home Directory, and other UVA-provided services? How is it different from other cloud storage services?

UVA Box provides a high storage quota of 1 TB and also offers different (and in
some cases more robust) functionality and mobile device support than many other UVA services. View the
ITS personal storage comparison table for additional
information about UVA Box versus other ITS storage solutions.

UVA Box is not the place to
store highly sensitive data
or very large files (over 5 GB/each). Nor does it provide access to your files from a command line environment.
UVA storage solutions may be a better fit for these needs; view the ITS
personal storage comparison table for additional information about UVA Box versus other ITS storage solutions.

If I have multiple roles at the University (e.g., student and employee), do I get more than one Box account?

No, since UVA Box is behind NetBadge, your UVA computing ID is
your Box account ID, and so you get only one UVA Box account per ID.

What apps can I use with UVA Box? Can I request apps?

Box offers lots of Official Box apps—including for Macs, PCs, iPhones, iPads, Androids, BlackBerries, Windows Phones, and more—all of which are free, Box-developed, and Box is contractually obligated to support. Currently, official Box apps are the only apps available for use with UVA Box.

Unofficial, third-party apps are likely to pull data out of the secure UVA Box environment and onto third-party servers; see UVA Box User Responsibilities to review the types of data that are, and are not allowed in UVA Box. (You are responsible for University of Virginia data sent or stored on computers, devices, and services you use, so be a good custodian of institutional information.)

We are currently investigating enabling more apps for UVA Box. In the meantime, if you would
like to request that a specific app be enabled for UVA Box, please
complete a UVA Box service request.

The information contained on the University of Virginia’s Department of Information Technology
Services (ITS) website is provided as a public service with the understanding that ITS makes
no representations or warranties, either expressed or implied, concerning the accuracy, completeness,
reliability or suitability of the information, including warrantees of title, non-infringement of
copyright or patent rights of others. These pages are expected to represent the University of Virginia
community and the State of Virginia in a professional manner in accordance with the University of
Virginia’s Computing Policies.