Case Study | March 24, 2010

Riool Reinigings Service (RRS) has streamlined its services
and staff deployment thanks to Honeywell's Dolphin 7900.
Honeywell Scanning & Mobility and reseller Improvement IT
have supplied RRS in the Netherlands with 200 new Dolphin
7900 mobile computers to boost the quality of the company's
service. Use of the mobile computers has also cut the amount
of paper needed in the company and reduced the field agents'
waiting time.

RRS used a system of worksheets to record
orders. Mechanics would come into the office in the morning
to pick up their worksheets, and then go visit their customers.
Once they had finished a job, they would call into the offi ce
where planners were busy drawing up schedules. But several
mechanics might be calling in at the same time for a new
assignment, which meant that they often had to sit waiting in
their vans for a new job to be allocated, losing on average half an
hour a day. Equally, planners were constantly being interrupted
by phone calls which delayed them in completing their work.
And the many adjustments to the schedule meant that
mechanics often had to travel further than would have been
necessary if an effi cient planning system had been in place from
the outset.

The Honeywell Scanning & Mobility (previously Hand Held
Products) Dolphin 7900 mobile computer provided the GPS
applications, colour screen, keyboard and automatic system
updates that the company required. Schippers said, "We had an
idea of what we wanted to spend, and also some requirements
that we needed the devices to meet. For instance, we wanted
the system management of the devices to be technically
straightforward, and we wanted them to be compatible with
infra-red printers. They had to have a colour screen, and they had
to be robust enough to withstand regular use of a pen. A scanner
with a keyboard was also something we were keen on."

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