Please Read Carefully Before Buying

TERMS AND CONDITIONS

Important notice: Please read carefully before buying or subscribing to any training materials, online support services, practice examinations, downloads, or courses available via any of CTS GROUP Websites. This is a legal agreement between you (Licensee or you) and [CTS GROUP of Philbeach House, Dale, Haverfordwest, SA62 3QU, United Kingdom] (Licensor or we) for your purchase (or subscription to the access) of CTS GROUP training courses, training materials, practice examinations (which includes printable materials and online documentation)

By clicking on the "purchase" or "subscribe" button on the purchase pages, you agree to these terms which will bind you and (if you are an employer) your employees. If you do not agree to these terms, we shall not sell Training Materials or Documentation to you and you must discontinue the purchasing process now.

1. THE PRODUCT – A DESCRIPTIONWe describe our products as:

Instructor Lead Training [ILT]

Delegates are required to attend a location where an instructor delivers the training

eLearning [Online training]

Delegate can purchase or subscribe to a training activity online, access and complete the activity online

Distance Learning

Delegate can book the product online or access the training material and or practice examinations. With distance learning CTS GROUP will give online access to learning materials to the delegate for completion on receipt of full payment. This will usually be within 2 hours during normal working hours and up to 24 hours during weekends or out of hours.

Subscription to Online Service (Access to training and revision materials or Training Courses).

Subscriptions are payable monthly with the first payment at the initial time of purchase followed by ongoing monthly payments. Subscriptions can be cancelled via email, chat or our contact form at anytime.

Blended Learning

A course that is delivered using a combination of all learning delivery methods, i.e. ILT, online and distance

Any combination of the above services, or a series of training modules specifically created for your own requirements.

Please note that we reserve the right to change the course content of any Training Course at any time and without notice.

2. THE SALEThe purchase of Online Training and Training Support Material/Services and Access to our Training Courses, Practice Exams and Support Services are subject to the following:

the prices set out for the relevant product on our website; and

the purchase of the Training Courses and Training Materials includes the granting of a non exclusive, non-transferable licence to use the Training Materials and the Documentation on the terms of such licence, which are set out in the following clause.

Method of Delivery for Training Courses and Training Support Material: once your registration for a Training Course has been successfully processed, you will receive an email confirming access instructions.

3. THE LICENCEYou may:

[IF YOU ARE AN IN HOUSE CUSTOMER] receive and possess the Training Materials associated with the relevant Training Course purchased and to use such Training Materials in conjunction with the attendance of such course, as well as use such as a record of information for the term of this licence provided that only the delegate of the relevant IN HOUSE Training Course may make such use of them.

[IF YOU ARE AN E-LEARNING CUSTOMER] use, download and access the Training Materials/Practice Examinations for the purposes of self study, or completing the associated course on line only either (as agreed between the parties):

Use for one person only with a single-user licence or the Software is for single use; or

if the Licence is a multi-user or network licence, by the number of concurrent users agreed between you and us.

[IF YOU ARE A DISTANCE LEARNING CUSTOMER] receive access to the online Training Materials associated with the relevant Training Course or revision areas purchased/subscribed and to use such Training Materials in conjunction with the attendance of such course, as well as use such as a record of information for the term of this licence provided that only the delegate of the of the relevant Distance Learning Training Course may make such use of them.

[IF YOU ARE A BLENDED LEARNING CUSTOMER] have the same rights as may be appropriate with the three categories above.

[IF YOU HAVE PURCHASED PACKAGED TRAINING SERVICES] enjoy all general rights that may be relevant to the specific training packaged for your needs, coupled with a licence to use the materials, the scope of which we have agreed with you when providing the packaged services.

4. LICENSEE'S UNDERTAKINGSExcept as expressly set out in this Licence you undertake (and you undertake to procure that your employees or any other delegate attending a Training Course on your behalf or on your account so undertakes):

not to copy the Training Materials or Documentation except where such copying is incidental or necessary for the purposes of completing the relevant Training Course;

not to alter, or modify, the whole or any part of the Training Materials or Documentation, nor permit the Training Materials or any part of them to be combined with, or become incorporated into, any other materials;

to supervise and control use of the Training Materials and Documents and ensure that they are used by your employees and representatives in accordance with the terms of this Licence;

to include the copyright notice of CTS GROUP on all entire and partial copies you may make of the Training Materials or Documents on any medium;

not to provide or otherwise make available the Training Materials or Documentation in whole or in part, in any form to any person without prior written consent from the Licensor.

5. TRANSFERS AND CANCELLATION OF TRAINING COURSES or SUBSCRIPTIONSDelegates may transfer their registration for one course to another course up to 21 working days prior to the original course date. Once a delegate has transferred no refunds can be made for the cancellation of either course. Only one transfer by any delegate may be made.If you cancel a Training Course: - all cancellations must be made no later than 25 working days before the start of relevant Training Course. We will only accept cancellations that are made in writing. If a delegate fails to attend a Training Course, or a cancellation is sought within the 25 working days prior to the start of such course, full payment will be required.Cancelling a Subscription: - Subscriptions must be cancelled via email, chat or our contact form in writing. Subscriptions are cancelled the same day as the request is made.Refund Policy: Refunds are only available on subscribed access if the product has not been used and access not gained or undertaken. Subscribers forgetting to cancel their subscriptions will have 60 hours after payment to request a refund. If the refund is approved by the Licensor, it will be made through the original mode of payment only. No refunds shall be given for the cancellation of Distance Learning products, Blended Learning and Elearning courses no matter when cancellation is notified to us.Disputes: Disputes over subscription payments must be made via email, contact or chat in written form to CTS GROUP. Where disputes are made via your bank or merchant without any previous contact with CTS GROUP, costs incurred will be chargeable back to the customer. Please avoid costly and lengthy disputes by contacting CTS GROUP with any matters of concern as in most cases these will be settled in our customers’ favour.

If we cancel a Training Course, or change course content: - we reserve the right to cancel a Training Course at any time, without incurring any additional liability to the Licensor or any delegate. In such circumstances, we will offer alternative dates, a full refund or a credit note.

6. CONFIDENTIALITY 6.1 With regard to any materials that the Licensee may produce to the Licensor during a Training Course pursuant to the curriculum of that Training Course (the “Projects”), The Licensor shall:

keep confidential all know-how, including commercial and financial information, that is of a confidential nature, disclosed by the Licensee to the Licensor in a Project;

not publish Projects without the express prior written consent of the Licensee; and

disclose know-how, and any other confidential information in Projects, only to those persons necessary for the purposes of the relevant Training Course and only to the extent necessary for the proper performance of their duties.

6.2 The Licensor shall procure that the obligations in clause 6.1 are observed by its employees, officers and agents.

6.3 The Licensor shall notify the Licensee immediately if it becomes aware of any disclosure in breach of the obligations in this clause 6. At the request of the Licensee, the Licensor will take all such steps as are necessary to prevent further disclosure.

6.4 The provisions of this clause 6 shall not apply to:

any Project that is required to be disclosed to any third party pursuant to the curriculum of the Training Course in which it was produced and the Licensee was aware of this requirement at the time of presenting the Project to the Licensor;

any information which is in the public domain at the date of the presentation of the Project to the Licensor, or which subsequently comes into the public domain other than by breach of this clause 6; or

any information already in the possession of the Licensor at the date of presentation of the Project, other than under an obligation of confidentiality; or

any information obtained without any obligation of confidence from a third party that is not in breach of this Clause 6.

6.5 The provisions of this clause 6 shall be deemed effective from the date first presentation of a Project was made to the Licensor and shall remain in full force and effect for 10 years from that date.

7. INTELLECTUAL PROPERTY RIGHTSYou acknowledge that all intellectual property rights in the Training Materials and the Documentation anywhere in the world belong to the Licensor, that rights in the Training Materials and the Documentation are licensed (not sold) to you, and that you have no rights in, or to, the Training Materials or the Documentation other than the right to use them in accordance with the terms of this Licence.

8. LICENSOR'S LIABILITYNothing in this Licence shall exclude or in any way limit the Licensor's liability for fraud, or for death or personal injury caused by its negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.The Licensor shall not be liable under, or in connection with, this Licence or any collateral contract for:

loss of income;

loss of business profits or contracts;

business interruption;

loss of the use of money or anticipated savings;

loss of information;

loss of opportunity, goodwill or reputation;

loss of, damage to or corruption of data; or

any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise;

except for matters caused by the Licensor’s negligence or wilful default (or that of its employees and agents), the Licensor shall not be liable to you for any loss, harm or damage caused to any candidate, candidate’s property or your premises for any courses conducted by the Licensor on your premises. You agree to indemnify and hold harmless the Licensor against all cost or losses suffered or incurred by the Licensor due to claims, demands, suits, proceedings, actions, losses, judgments, damages, costs (including all reasonable legal fees), expenses, fines or penalties or actions against the Licensor arising out of or relating to a third party's any alleged harm, loss or damage caused to a candidate’s person, property, or to your premises on which the course relevant to such candidate takes place, due to any cause other than the Licensor’s negligence or wilful default (or that of its employees and agents).

Subject to what is provided above, the Licensor's maximum aggregate liability under or in connection with this Licence, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall be limited to a sum equal to £500.The Licensor's liability for infringement of third-party intellectual property rights shall be limited to breaches of rights governed by law in the UK.These terms set out the full extent of the Licensor's obligations and liabilities in respect of the supply of the Training Courses, Training Materials and Documentation. In particular, there are no conditions, warranties, representations or other terms, express or implied, that are binding on the Licensor except as specifically stated in this Licence.

9. TERMS OF PAYMENTPayment can only be made using an authorised credit/Debit card at the time of the transaction on our website, or by invoice via credit/debit card or BACS. Receipts for payment are provided in electronic format.We take reasonable measures to ensure that our website is a secure site. Please see the terms and conditions of use of our website concerning access to it and use of the facilities on it. We take all necessary steps to ensure that any information provided by you for the purposes of payment will be kept secure.Invoices payment terms are 30 days from date of invoice or at least 10 working days before the start of the course, whichever is sooner. For E Learning payment must be cleared prior to release of certificates.If any information that you have given to us proves to be incorrect, which has resulted in our not charging you the correct fee for the courses that you are buying, we reserve the right to adjust the fee (upwards or downwards) so that it is the correct fee for your circumstances.

10. TERMINATIONThe Licensor may terminate this Licence immediately by written notice to you if

you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; or

a petition for a bankruptcy order to be made against you has been presented to the court; or

the Licensee (where it is a company) becomes insolvent or unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986), enters into liquidation, whether voluntary or compulsory (other than for reasons of bona fide amalgamation or reconstruction), passes a resolution for its winding-up, has a receiver or administrator manager, trustee, liquidator or similar officer appointed over the whole or any part of its assets, makes any composition or arrangement with its creditors or takes or suffers any similar action in consequence of its debt, unable to pay your debts (within the meaning of section 123 of the Insolvency Act 1986).

A payment dispute is raised via the bank prior to contacting CTS GROUP.

Upon termination for any reason:

all rights granted to you under this Licence shall cease;

you must cease all activities authorised by this Licence;

you must immediately pay to the Licensor any sums due to the Licensor under this Licence; and

you must immediately delete or remove the Training Materials or Documentation from all computer equipment in your possession, and immediately destroy or return to the Licensor (at the Licensor's option) all copies of the Training Materials and Documentation then in your possession, custody or control and, in the case of destruction, certify to the Licensor that you have done so.

11. TRANSFER OF RIGHTS AND OBLIGATIONSThis Licence is binding on you and us, and on our respective successors and assigns.You may not transfer, assign, charge or otherwise dispose of this Licence, or any of your rights or obligations arising under it, without our prior written consent.We may transfer, assign, charge, sub-contract or otherwise dispose of this Licence, or any of our rights or obligations arising under it, at any time during the term of the Licence.

12. EVENTS OUTSIDE OUR CONTROLWe will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

13. WAIVERIf we fail, at any time during the term of this Licence, to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.A waiver by us of any default shall not constitute a waiver of any subsequent default.No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

14. GENERALAny notice required or permitted to be given by either party to the other under these terms shall be in writing.If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these terms and the remainder of the provision in question shall not be affected thereby.[The terms are governed by the laws of England and the parties submit to exclusive jurisdiction of the courts of England.]

15. DISTANCE SELLING REGULATIONSThe provisions of Regulation 13(1) of The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”) shall apply where the purchase to which these Conditions apply is made by a Buyer who is a consumer (being someone purchasing Publications outside the course of a business) who will therefore not be able to cancel this Contract under Regulation 10 of the Regulations once the Buyer has with the consent of the Seller commenced performing the Contract by starting to download a Publication.

16. ENTIRE AGREEMENTThese terms and any document expressly referred to in them represent the entire agreement between us in relation to the purchase of Training Courses, Training Materials and Documentation and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.We each acknowledge that, in entering into these terms, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to entering into these terms, except as expressly stated in these terms and conditions.Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of entering into these terms (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONSWe have the right to revise and amend these terms and conditions from time to time.