Processing time // Délai de fabrication

As everything is handmade and made to order, please allow from 1 to 10 business days for your order to ship. Contact us before placing your order if you have any urgent requests. Please be aware that as we get closer to the holiday season, our processing time may vary due to the high volume of orders.

Packaging // Emballage

We reuse cardboard and use a minimum amount of materials to keep the shipping weight and prices as low as possible for you, and to make sure your package has a lower impact on the environment. Therefore, please do not expect any jewelry boxes and fancy packaging. Thanks for understanding and helping us be ecofriendly!

Let us know at check out if you need any special kind of gift wrapping, and we’ll do our best to accommodate you.

All prices are listed in Canadian Dollars (CAD). Prices listed on the page and in the shopping cart do not include taxes or shipping.

Taxes & customs fees // Taxes et frais de douanes

Sale taxes will be charged for all orders within Canada. If your order is being sent to Quebec, PST & GST will be charged. If your order is being sent to New Brunswick, Newfoundland, Nova Scotia, PEI or Ontario, HST will be charged. If your order is being sent to any other Canadian province, only GST will be added. Taxes will be calculated at check-out based on your shipping address.

No sales tax will be added to American and International Orders. However, American and International customers are responsible for any customs / duties / taxes at delivery of the package. Customs policies vary from country to country. Please consult your country’s customs office for an accurate estimate.

Shipping // Expédition

We ship from Montreal, Canada, via Canada Post. Please select your preferred shipment method at check out. Options vary from 2$ to 90$ depending on your location, selected shipping times and tracking options. Note that in all cases, we do not offer refunds for delayed shipments as we have no control over delays caused by postal services and customs. That being said, we will attempt to accommodate you in case of any problems.

Damages & defects // Dommages et défauts de fabrication

We go to great lengths to ensure that your order arrives intact. Please inspect your package immediately upon arrival, and contact us with descriptive pictures if anything has been damaged during shipping; we will arrange for repair or replacement of the item(s).

In the rare case of defects in the jewelry, we reserve the right to evaluate if the defect is a result of our production process. If this is the case, we will be happy to repair or replace the item at no extra cost. However, if we judge the defect is a result of accident, abuse, neglect or wear from normal use, we can evaluate repair options together when possible.

Returns & exchanges // Retours et échanges

Jewelry bought on our online store may not be returned, except in the case of damages or defects as noted above. We exceptionally accept exchanges when an item has never been worn and if the client covers any additional shipping charges.

Privacy policy // Politique de confidentialité

We hate spam as much as you do, and will never share your information. Subscription to our newsletter is not automatic. To receive news from This Ilk (once a month or less), you must sign up. Our newsletter only contains relevant information such as importants news, special events and sales. Only good stuff, we promise!

If you have any other questions or concerns, please do not hesitate to contact us.