Addison Lee appoints Lisa Burger as Chief Operating Officer

Today we are happy to announce the appointment of Lisa Burger, a former senior executive at easyJet and Starbucks, to serve as our Chief Operating Officer.

Lisa joins Addison Lee as the company strengthens its management team during a period of national and international growth. In the last 18 months, Addison Lee has acquired executive car firms Tristar and US-based Flyte Tyme, and is investing in technology as part of a strategy to build a global leadership position in ground transport.

In recent months, Addison Lee has opened a new fleet management centre near Hayes and a global customer services centre in Peterborough. Under the Addison Lee brand, the company provides private hire services in London and nine other UK cities.

Prior to joining Addison Lee, Lisa was Head of Customer Experience at EasyJet. She previously worked for more than four years at Starbucks, as Regional Director of Operations in London.

Andy Boland, chief executive of Addison Lee, said: “Lisa’s experience lies in ensuring that a consistent, top quality service is delivered to customers in fast-moving environment.

“Her background across a number of well-known brands will be invaluable as Addison Lee builds and invests upon our already excellent service to travellers, in London and beyond. We’re delighted to welcome her to the team.”

At easyJet, Lisa welcomed the very first passengers onto the airline’s inaugural flight to Scotland and her tenure saw her revolutionise ground handling processes and establishing the now industry standard of 20mins to prepare a plane for departure. She joins after almost six years as easyJet’s head of customer.

At Addison Lee, she will be responsible for ensuring it offers customers and driver partners a world-class experience. Addison Lee has over 80% of the FTSE 100 as customers. The company is owned by Carlyle Group.