Shipping & policies

Estimated Shipping

All packages will be mailed to your Etsy address. If you want to ship to different address, please let us know immediately after you place your order.

International buyer: Purchasing insurance for order worth more than $50.00 is recommended.

We are NOT responsible for any damage during the delivery neither the lost uninsured packages.

Payments

Payments

International Buyers: You pay one-time flat rate (for USPS Priority International). Let us know If you like to ship your package with USPS First Class International. We will charge you the actual mail cost and refund you whatever left from your shipping payment.

We accept following payment methods:-All major credit card paid through Etsy-Paypal-Paypal Echeck

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional return information

Please check the items when your order is received. If there are any discrepancies, please notify us within 10 days so that we can take corrective action.

Please contact us before returning the items.

All returned items must be received within 30 days after your purchase.

Shipping, handling, and insurance fees are NOT refundable and buyer is responsible for return shipping cost.

Please include following information in your return package:

Your Etsy user IDPurchase datetransaction# and Quantity

Please mail the returned items to

GemmeTresorPO Box 565487Miami, FL 33256

All returned items must be in their original condition and in the bags with original labels/tags. We will issue store credit after we receive the returned products.

CANCELLATION:10% of the purchase value will be charged as restocking fee for orders cancelled after 24 hours.

Additional policies

Additional policies

How to returnPlease mail the returned item(s) toGemmeTresorPO Box 565487Miami, FL 33256

How to get store credit for returned item(s)We will convo you and issue you the store credit once we receive the returned item(s)

How to exchange for returned item(s)Please select the item(s) you want to do exchange and finish the payment as usual. The value of exchanged item must be equal or larger than returned item. We will mail your new order as usual. Meanwhile, you mail back the returned item. We will issue you the refund (not including the shipping cost) once we receive the returned item(s)