Preferred Service Centers in the U.S. and Canada

For the most reliable performance from your Newell, we recommend a visit to our service department in Miami, Oklahoma, at least once a year. But there may be times when you need assistance closer to home or while you’re on the road. Below is a list of preferred service facilities located throughout the U.S. and Canada. You can also find lists of vendor-approved service centers in some of the owner’s manuals provided with your coach.

For EMERGENCY ASSISTANCE from a trained Newell service technician day or night, call the Newell 24/7 Service Hotline: 1-888-3NEWELL (1-888-363-9355).

Services provided by Cummins and Caterpillar

The Cummins Coach Care and Caterpillar RV Center networks appear on the list of preferred service facilities. Each center provides 24/7 emergency service assistance, a service lounge, and trained technicians to service your coach engines and generators.

To obtain roadside assistance from Caterpillar, or to find a Caterpillar dealer near you, call the Cat Engine Call Center at: 1-877-777-3126, or use the Caterpillar website.

To obtain Cummins road side assistance, or to find a Cummins dealer near you, call 1-800-DIESELS (1-800-343-7357) or go to the Cummins website.

Before you obtain services covered under your warranty

If you are obtaining services covered under your Newell warranty, please have the service facility contact us before they start the repairs. For repairs that qualify for warranty coverage, we will issue a confirming purchase order, and when possible, arrange for direct payment by credit card.

You or a repair facility can contact us for technical assistance and warranty authorizations at: 1-888-3NEWELL (1-888-363-9355).

For EMERGENCY ASSISTANCE from a trained Newell service technician day or night, call the Newell 24/7 Service Hotline: 1-888-3NEWELL (1-888-363-9355).