Susan Miller

Customer Service

Main Content

Return Policy

AmericaDirectBook.com is a publication-on-demand and custom publishing operation whereby each publication is printed for the person(s) entered on the order form. We are committed to providing our customers with the highest quality print renditions that current printing technology is capable of producing in this specialty print-on-demand industry.

Our return policy applies to the following occurrences:

1. Damage and/or Production flaw of the publication.

In case the publication is damaged in transit or has a demonstrable flaw in the reproduction or binding quality, we will replace it free of charge.

2. Chart Calculation Error by Publisher for the Personalized publications.

Publisher replaces any title requiring chart calculation that has a verifiable error by our calculation platform and thereby a reading in the text that does not apply to the person it has been ordered for. Publisher replaces with a complete new corrected publication at our cost including shipping.

3. Order Entry Correction by Customer after Order Submission of any of the personalized publications.

In case your order received by the publisher needs correction after submission such as in the Shipping Address, Time of Birth, Location of Birth, Date of Birth and Year of Birth, Publisher replaces with a corrected copy at half price plus shipping.

4. Incorrect Shipping address

In case of an incorrect shipping address by the customer, Publisher will charge shipping for any re-usable returns or will charge full amount pus shipping if complete replacement copy is required.

5. Discrepancy between expected and delivered content

We are committed to describing the content of our publications truthfully for what it promises to and not to deliver in our promotion efforts and website pages. Our product offers do not come with a full refund examination policy. In case the customer finds a sincere discrepancy between anticipated and actual delivery of the content, we will send a refund check or issue a charge-back after receipt of the customer's complaint. The refund amount does not include the initial shipping charge.

Security Policy

AmericaDirectBook.com, publisher of its custom book-on-demand internet platform and the variousÂ AmericaDirectBookÂ publications, takes your security very seriously and has the following measures in place to protect your information.

Secure Socket Layer (SSL)

We use PayPal which has the most secure protection of payment information in existence in the world today. We also apply to our site SSL (Secure Socket Layer) encryption when customer enters personal information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time our order form site asks you for a card number for payment or for verification purposes, it is with PayPal. We don't see your card number nor store it and have no access to any card details. The personal information other than the payment you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on our site, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and the last four digits of your number. That information is between the PayPal service and you.

Secure Storage & Privacy Policy

We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. The personal and ordering information that you fill out on any of our order forms is completely private and remains that way. The order form is totally secure and our team at AmericaDirectBook, managing the 'My Personal Custom Book' publishing operations and Susan's 'Year Ahead book' and 'Wall Calendar', absolutely and positively does not share your personal information with any other parties. The only communication you will receive from us is related to our My Personal Book publications and emails that are developed in response to orders.

Delivery & Shipping Policy

We do fulfill and ship to all countries around the globe. There are no countries that we will not ship to provided the shipping information and method of shipping is entered correctly for us to fulfill the parcel as ordered. We are using US Postal Service to ship.

All our books and calendars are produced in the USA and shipped from Lancaster, Pennsylvania.