Customer Reviews

Absolutely!Every person that I dealt with was so friendly and helpful. Our party helpers were AMAZING! Please thank them for a job well done.Our helpers were outstanding! I was pleasantly surprised with how hands-on they were and confident. They took control and made it so easy!

Kelley B. Crystal Lake, IL

Nate and Allie were Awesome!!The staff was fantastic! So sweet to the kids and worked so hard to make sure we were happy!

Sarah L.Crystal Lake, IL

The staff at pump it up were all professional and interacted wonderfully with the kids!

Jennifer G. Crystal Lake, IL

Definitely due to the level of quality service that was provided.EVERYONE.The staff did a great job in preparing the room.

Rebecca B. Crystal Lake, IL

Definitely due to the level of quality service that was provided.EVERYONE.The staff did a great job in preparing the room.

Heidi S. Crystal Lake, IL

For sure!Nate and scott were outstanding!! They were so good with the kids and ran the party like pros!Party hosts were amazing !!!

Cristina M. Crystal Lake, IL

Have had parties here multiple times and tell people how easy it isEverything went as expected

Kim H. Crystal Lake, IL

Ryan is the only name I rember but the two girls that helped were great also!

Matt E. Crystal Lake, IL

Used it 3 times. Once for each of my 3 kids. Easy to manage bday party!Friendly and laid back. Good for a parent that is easily stressed during parties.They brought me in before the kids came in to the party room to confirm everything.

Allyson Z.Crystal Lake, IL

All of the staff was very good.

Michelle D. Crystal Lake, IL

It was a great experience for the parents and kids.The children were special needs and the workers there treated them special ðŸ˜€See previous comment.

Brad H. Crystal Lake, IL

Realy like that they were taking pictures the whole timeHad the super hero activity on the party but it never really happened. The kids were only 3 but i could have help get them together have that experience. Would have like if the helpers explaned a game plan or timeline with me to help have the kids do all activities together.

Amber E. Crystal Lake, IL

I would recommend this location any time. Kyle and his brother (the twins!) are so great with the kids and adults. They are a lot of fun and also professional. They made my daughters birthday so much fun!The two staff members were upbeat and generated excitement for the kids. They were very attentive and a lot of fun.

Megan G. Crystal Lake, IL

Their attention to detail in the party room.

Michelle L. Crystal Lake, IL

Our Party Pros did a great job with our large birthday party! I decided against having my son open all his presents to end the party and instead had them play games in the party room - the kids loved it and wanted to stay longer!We had a large group of kids and your staff did a great job at keeping it all under control!

Renee C. Crystal Lake, IL

Our party attendant Taylor was amazing! One of my guests has special needs and she did everything possible to make him comfortable and to call him down from a melt down! She went out of her way to get him the color balloon he wanted and didn't become offended when he returned it to her a minute later.

Erika B. Crystal Lake, IL

All staff was kind and courteous. Always helpful and smiling.

Angelica G. Crystal Lake, IL

Both of our hosts were friendly and professional.

Michelle O. Crystal Lake, IL

Amy was fantastic!!! See statements from previous question.

Niki O. Crystal Lake, IL

Everything taken care of so I could enjoy the party too.The hosts were EXCELLENT. They made the party experience stress free.

Joanne W. Crystal Lake, IL

Both of our hosts did great! We also appreciated how helpful the coordinator was.Everything was very clean, and Lily loved the throne!

Amy G. Crystal Lake, IL

The two team members that ran our party were fantastic. From the second we parked to the second we left. Very attentive and helpful. Make the experience as a parent less stressful. My son and his friends had an amazing timeVery accomodating

Alicia B. Crystal Lake, IL

But would suggest all to wear long sleeves as kids were getting burn injuries. But overall they all loved it and we will be back definitely 🙂

Shannon H. Crystal Lake, IL

I'd receommend Pump It up of Crystal Lake since everything is taken care of... GREAT PARTY set up!!Great front desk girl that was polite and extra helpful.Just wish there was a little more enthusiasm by the team members and when the kids wanted to climb the rock wall the other team member was in the room versus in the party room. They were very nice and did a good job.

Jenny J. Crystal Lake, IL

Super easy and fun partyPlease see previous answer. Again our attendants were outstanding. They certainly deserve a raise so they stay working there!Everything was organized. The staff communicated well and asked if everything was set up to our liking

Erin E. Crystal Lake, IL

Our Party Pro did a great making sure I did not have to do any work. My kids also loved his enthusiasm during the gift opening.I would have liked for pictures of gift opening to be taken in addition to the jumping portion of the party.

Kristy N. Crystal Lake, IL

Great time the whole time. Kids had a great time. Although, they were out of somethings, you all accommodatate us with upgrades at no extra charge.

Staci B. Crystal Lake, IL

All were nice and funThere were younger kids at the other table in the room sitting that weren't paid attention to & had to ask for pizza & drinks. I was happy to help get them plates & food and was happy with our experience but they complained to me about being ignored.

Katie Z.Crystal Lake, IL

The two guys that helped with our party were OUTSTANDING!!!

Cindy S. Crystal Lake, IL

Our Party Pros were great. They were energetic with the kids and made the day special for the birthday boy. The room works great and it makes the party so easy.

Kendra R. Crystal Lake, IL

Set up room. Toddler got stuck on slide and teenage boy went up and put toddler on lap and they went down slide together. Shout outs were fun.Great! Only complaint is that Floors were very slippery and 3 toddlers fell and hit head including birthday boy. A lower kid friendly table would be more appropriate as well.

Alison R. Crystal Lake, IL

I think one of our friends that were there for the party is going to book a party for their daughters birthday. Our Party Pros were both wonderful to work with, and the kids really enjoyed them as well!The party room was cleaned and organized

Stacey S. Crystal Lake, IL

It was very well run. I can't remember names right now but we were very impressed with both of our party planners. They were knowledgeable, helpful and very well trained to work with kids. The children at the party responded well to their rules and listened to their directions. The party room was nice. The staff was able to keep things moving.

Heather C. Crystal Lake, IL

Every moment. They both did a wonderful job and kept the kids entertained.

Patricia M. Crystal Lake, IL

Our Party Pros did an excellent job. They were enthusiastic and did a good job with the safety video, helping the kids on the rock climbing wall, and especially in the party room..great help! The distribution of food, favors, cake, etc. was great and they did a great job noting gifts.

Donna C. Crystal Lake, IL

The girl who helped with our party was wonderful-we were all impressed with her patience and her friendly personality. The boy who helped was also great, and I'm sorry, I cannot remember their names, but hopefully you have a record?

Sara D. Crystal Lake, IL

The entire staff was wonderful and professional and great with the kids.

Jaimie W. Crystal Lake, IL

Was shocked when our Party Pros went as far as offering to pack my car!! Such a nice gesture and certainly above and beyond.

Melissa N. Crystal Lake, IL

Both of the ladies who helped facilitate our birthday party were excellent!!!