Documentation

Fix for error – “Could not retrieve data”

Recently some of our users are reporting this issue of “Could not retrieve data”. The issue is arising due to some problem with the envato interfacing.

The problem will be fixed in the next release urgently – but you can get this resolved manually as mentioned below:

Please try deleting the “cache” folder in the root directory of your WordPress website – this should solve the issue about “Could not retrieve data”.

If you are not comfortable doing that, please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact, with the details of your website, so that our support team can have a look at it and get the issue to closure there?