Installation Error

I have been using the trial version of MC 4 and received the package with the upgrade this afternoon. I used the activate and register from this computer's internet connection. The first parts went fine, then the error message appeared:

Error: You have reached the maximum allowed activations for this serial number.

Allowed Seats for this serial number 1

Currently activated seats 1

Attempted amount 1

At this point I cant get past the splash screen. What do I need to do???

Re: Installation Error

you're misleading us (ex-Liquid users), AFAIK. In other posts it is told very clearly NOT to uninstall MC trial. It is a newer version than is on the install disks.

The procedure Denny followed is exactly the same as Mike has followed (if I can read between the lines).

I come in in this thread because there seems to be more than one person who has had problems in activating. When I will have to activate (end of May), I hope it is no longer neccessary to make an expensive call from Europe to America.

"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey." - John Ruskin (1819-1900)

Re: Installation Error

Todd was super with me and got my system up-and-running but I still have the small problem that the splash screen at the beginning of launching AMC still says that my copy is 'unregistered' - and it isn't!

Re: Installation Error

I see it on my splash screen too - but I also just noticed a message in the console (log) something about "couldn't read license file in <path>. I'm running ok though ... am I going to have a problem in 30 days? Not getting any prompts at startup ...

Re: Installation Error

For the record, MC here when I open it tells me it is 'Not registered'. However, I have registered (when all the activation problems occurred), and the helpful young lady in the USA confirmed that I am recorded as being registered 'their end'. So I am assuming I am registered OK, and am ignoring the message MC gives me at start up.

I don't really want to 'register again' in case that upsets another apple-cart. I can't remember ticking any 'keep me informed boxes' though - and that would be the important thing about a registration as far as I'm concerned

Re: Installation Error

When I completed my installation I was led into a registration screen, which I completed. But then there was some kind of message telling me I had not yet registered (can't remember if it was when I restarted MC), and I was sent to a different registration screen - whcih I also completed.

If I go to the Avid site now, I am registered twice with the same serial number.