We send you a confirmation email to the email you entered when you signed up. If you deleted that email, give us a call and we’ll look into the situation. We support and handle billing for hundreds of websites so it’s impossible for us to know without some info.

I just clicked the connection link from PROBILLER.COM after chatting with Lia. I just want to say your agents are very patient and helpful, especially Lia, Michelle and Amanda. they clarified the situation of my account.

I just used your email to look you up in our system and found your account. I cancelled your membership and will have access until November 24th. You will not receive any further charges. In the future, please go to http://www.probiller.com/support or call us toll-free at 1-855-232-9550.

Emma was very helpful in assisting me in identifying bogus charges made on my credit card. Her work has prompted me to launch an investigation from my end with my credit card and she has said that you will do the same on your end. A most satisfying experience.

I had a problem finding anything on my account so I decided to use mbi-probiller chat. I was connected to Elizabeth (1026) who was very understanding of my problem. I needed to cancel a bundle I had on my account without canceling my membership altogether. She was quick and very thorough. I would absolutely ask for her again if I have an issue. She was very attentive to what I was asking for and had no problem taking care of the issue (with some questions asked like why I was getting rid of it, which is necessary in customer service). She is amazing though. Don’t let her go! Fantastic Service.

I spoke with “Lia” who was prompt and polite. She offered a few times various discounted packages, which I understand is part of the job. I appreciated her offers and she was not pushy. I declined and she took care of the rebilling and that was that. Very good. Thanks.

I have to say. this was one of the most efficient transaction I have ever had. I hope more online merchants use this service. it was fast, hassle free and I have to say their salesmanship was not bad. I would have stayed if I didn’t have my mind set on a particular path of choice. thanks for the merchant that uses this service I hope both their business thrives.

My first contact to support indicated there was no record of my transaction. After all of the charges posted to my account I contacted support again. At first, they were unwilling to reverse the charge and cancel the account for me. I provided proof of my attempt to cancel prior to being charged and they sent me an email to confirm that the account is cancelled.

Just waiting to see if it really does get refunded.

All of this happened because I put a typo in my email address. It surprises me the first agent didn’t notice this but the second agent did easily.

Amanda cancelled my trial without issue. I cancelled because 5 uses of 30 second views is an extremely poor “trial” if I assume the general sense of the word. That being something you enter into with hope to try out the service as would be provided to members.

Even though i thought it was kinda weird i couldnt just cancel my subscription on the site itself but i had to either call them or use chat, the chat actually did work great.
I got a respond within seconds and it was clear and to the point. she did ask if i really wasnt interested in another subscription but thats it and within 1 or 2 mins i cancelled the subscription.

Used this service to cancel my Reality Kings subscription and everything went smoothly with Julie. Unfortunately I apparently tried to cancel my sub on the day it was renewed which is something that you can not do, but she canceled all future charges so I will simply have it for one month more.

Cancelled a subscription via instant chat. Agent by the name of Omar was pushy and demanded to know the reason for cancellation.

A simple “I do not wish to renew the subscription” was not enough. However stand your ground and reiterate this and they’ll cancel it for you. They’ll try to offer cheaper deals. But again just decline them and you’re good for cancellation. You can also revoke Continuous Payment Authority on your card with your bank directly (In the UK).

Had an issue with a purchase not showing up. Went to Live Chat and was assigned Stephanie. After a few minutes the purchase was showing and all my questions had been answered. I also read through the entire terms and conditions for both mbi-probiller and that of the website I made the purchase on before buying anything. If you do this most problems won’t exist.

Tried the trail period of men.com and the monthly premium is quite expensive. I cancelled it within the trail period and customer support was fast and efficient. I might subscribe in the future 😉 (When I get a raise,lol)

billing rep helpful. but brazzers is a ripoff. states you have access to 30 sites. yeah so does everyone else in the world. I know of other sites where they actually let you in other sites without having to pay a membership fee each time. but I guess that’s where you need a high power telescope to read fine print. will not be spending anymore cash here.

Poor collection of models and wasn’t what I thought it’d be being a paid site. Service from billing was quick easy simple and got the cancellation done faster than it took me to only find one Model worth it lol. MBI ProBiller is the best biller that I’ve dealt with.

We provide a billing service for various different subscription-based websites. In order for us to find out what site is charging you, please contact us. You can find our contact info at http://www.probiller.com/support

i wanted to cancel my trial and went to the chat section. a nice employee named Lia helped me out and canceled it for me in under 5 minuites. ive had no problems and im happy with the service i got from probiller.

I had a problem with billing by mbi-probiller.com for unauthorized transactions, which I reported to Louise and Natisha. Both ladies served me well. By the way, I have never signed up with probiller and have never used its services, the reason why I reported this.

Samantha did a very good and quick Job in cancelling. Got my confirmance mail right 5 seconds later. And she thought of noticing me on the summer Special ;-). That girl needs an upgrade on the Operator Level, she thought of everything.

Well I wouldnt expect that a website would be so helpful in terms of cutomer service. I believe it was ryan who helped me. It took like 2 minutes and they answered right away. I am astonished actually, good job really.

I had a recurring charge on a card. Turns out I accidentally signed up for a site! I was put in touch with Priscilla, and she was extremely helpful. She got it taken care of for me in 5 minutes. Thanks for the help!

I just got off the phone with Stephanie who was incredibly helpful and nice. Very professional. If I have any issues with your service I will certainly ask for her in the future. She is a credit to your company! Thanks Stephanie!

Excellent support. I have been trapped by a cheap trial offer on Playboy that I did not cancel within the 3 days. Chatted with Alexandra, who accepted to refund 40 dollars. Thank you very much Alexandra and MBI Probiller ! Merci beaucoup, vous êtes sympas !

Very thankful I was given the opportunity to have Clifford as a online service rep, he was professional and gave me great service. Got everything I needed to be done and with the information needed to do so thanks to him!

Both support people I chatted with were very professional and courteous without being pushy with the, “But wait. How about…” sales pitch. I was so impressed that I may subscribed in the future. That and this is my very first post, so i must have been impressed!

I tried with a gift card that had balance of 2 dollar, I could have left my account active and let them try auto renew and fail due to no balance. But I tried to test their billing service via chat, every chat message had a two minute response time, it took 14 minutes to cancel my auto renewal, not bad. They may try to make you stay there, if you answer no to all those questions/offers, they will cancel your membership with no hassale.

the chat feature is nice. the persons who are on the other end appear quickly. they respond promptly. they are courteous. it’s pretty nice to deal with a business in this way. no matter the business or service provided.

Alexandra at mbi-probiller gave me fast help to cancel the billing, even I was offered a very nice discharge rate for 3 months. However, I want to choose at the end of each billing period if I want to repurchase the membership. The site is very exciting though.

Alexandra at mbi-probiller gave me fast help to cancel the billing, even I was offered a very nice discharge rate for 3 months. However, I want to choose at the end of each billing period if I want to repurchase the membership. The site is very exciting though.

Nice and professional service. I am happy about that. No issues. Only thing you need to consider is being consious what kind of agreement you sing up and with whom and on what kind of conditions. If you do that there will no problems at all. But this is just my opinion.

Talked to someone named Michelle, outstanding service, far beyond my expectations! She did offer a prolonged subscription because that is what she’s told to do, so I won’t judge based on that. So .. keep up the good work.

Wanted to cancel my membership and was prepared to have to deal with a upsell battle with customer service, had Michelle on chat and was asked why I wanted to drop. Did try to upsell once and only once, I was surprised that there was no battle at all. Was pleased with the service and hope more pay sites use this service. Probiller need to Keep up the good work

Hi, I just wanted to comment that I probiller was extremely helpful. I chatted with a nice young man named Louis who helped me get everything sorted out very quickly. I was charged $35 for a subscription that my ex-boyfriend used my credit card for and when they attempted to bill me, my card was declined. Luckily, Louis removed the subscription and made sure they would not attempt to bill me again. I have to say, I came in to the chat in a very bad mood- using all caps and not the nicest of language. But, Louis remained calm and helped me tremendously even when I was a pretty rude customer. If you need something done efficiently, I would recommend asking for Louis.

Had a charge not to go through because of some glitch. Byron fixed it AND found me a better rate! Can I nominate him for employee of the month? He saved my business and made sure I’ll stick around to a company as loyal to me as I am to them!

I had Veronica as my Help & Support Representative. She was very polite and she handled my issue very swiftly and I appreciate her speediness. I had a very good experience with MBi Probiller. I wish I could have taken up one of super awesome offers to continue my membership, but gotta save up for Christmas shopping…

I also subscribed to a $1 trial membership, but then decided to cancel. I was annoyed that there was no portal through the website or e-mail to cancel the membership renewal, but Probiller support was helpful, though I should not have needed to contact them in the first place as this should be an online implemented feature. However, in the end Byron was very helpful and got everything sorted out.

Glad i read these comments.i am trying to find the way through the jungle of comp-u speak to resolve my problm. Which is”I tried to order the three days for $1.89 so i could have fun alone for the day but ended up with an$(89)subscription. But i never got to see any thing due to mixin up in email weadderess.im still trying to just access. The computer wont let me sign inn and im trying to fix that
Any help?

Have you tried contacting our technical support department on our site via chat? The chat link is located at http://www.probiller.com/support. If you prefer contacting us by phone, we can be reached at 1-855-232-9550. I hope we can resolve your problem.

Just had a great chit chat with some dude I forgot his name lol. I figured I’d join the bandwagon and leave a comment. Good experience here! It’s not everyday you get good customer service for a porn site. I know cause I love my porn hahaha!

I contacted them via facebook (www.facebook.com/probiller if anyone wants to know) and I got a response pretty fast. The guy that helped me out was super cool and handled everything well. If only all companies were like Probiller and had excellent customer service.

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