Employee Self-Service - Password Assistance

If you have your user name, but need you password, we use a registration tool to help you manage your user name and password for Employee Self-Service.

Click on the Password Assistance tab above.

Click on the Reset Password link - there is a picture of a key next to this link.

Enter your user name (e.g. ss654321) in the domain user name box and click Continue.

Answer the two security questions in the answer boxes.

You should receive a new screen titled Reset Password where you will enter your desired password in the new password and confirm password boxes. Passwords are case-sensitive. Follow the password requirements.

You should see a box at the top announcing The password reset has been done successfully when the system accepts your password.

For security purposes, close the password assistance window.

You may now access Employer Self-Service by clicking the Ready to Sign In tab below.

Click on the Ready to Sign In tab where you will use your Employee Self-Service user name (e.g. ss654321) and password.

If you receive a message indicating "Invalid username or password. Please try again." after you click Login, then either your user name and/or password is not recognized. Please verify the information being entered and whether the Caps Lock or Number Lock buttons are set appropriately and try again.

If problems persist, click the Password Assistance link. Remember user names follow the general format of ss654321 or ss87654321 based on a system generated number, not your social security number.

If the tools do not work for you, please call the Office of Human Resources at 314.792.7540 or e-mail at humanresources@archstl.org for additional support.