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Incredible Rooms and Service, Incredible Value

Amazing hotel in the heart of New Delhi's quiet embassy area. Incredible service - staff are extremely courteous and respectful and always willing to help. The hotel is very new (built within the last few years) so the rooms and common areas are in excellent condition. The traditional Indian welcome by reception was a very nice touch. For the price paid this hotel is an absolute steal for true 5-star service and impeccable luxury. There are three different restaurants all serving different cuisines so the food choices are plentiful and the waiter service is top notch. The area is very quiet at night as all of the embassies close down so no issues with traffic noise, but it is also far away from the 24-hour liveliness and excitement that is New Delhi so make sure you know what you want to experience. The rooftop infinity pool is nice but plagued by pigeons (feathers and poop can be in the water though the staff does a great job of keeping it clean). The view from the top is great (though visibility is very limited thanks to the smog).More

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Stayed: April 2013, travelled as a couple

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Ask Matt V about The Leela Palace New Delhi

Thank Matt V

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 27 December 2013

Thank you for staying at The Leela Palace New Delhi and recognizing the services by our staff and special gestures including that of our traditional Indian welcome. I am pleased to read your kind appreciation of the hotel’s overall quality and features and am glad to learn that you enjoyed the experience with us. We look forward to welcoming you back soon.

With warm regards, Louis Sailer,General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The Leela Palace is a superb hotel and extremely good value for a genuine 5* hotel.

From the greeting on arrival and the 'in room' check in to the F&B and concierge, the hotel is impeccable. All of the staff we dealt with during our four night stay were genuine, pleased to help and went that little bit further than necessary.

The rooms are very well appointed with particularly large and nice bathrooms. The pillow 'menu' with the choice of nine different speciality pillows to choose from says it all.

From a location perspective, the Leela is well situated in Delhi making it easy to get around town. The only slight downside was the lack of a view. We were on the seventh floor and had requested a 'city' view, which they were happy to inform us we had been granted. However, there really isn't much to see, not that the hotel can change this...

On the F&B front we were impressed with all of our experiences. The breakfast restaurant is impressive and the food very good indeed. The Indian restaurant was also good, while the Library Bar is an excellent place to relax with friends.

We would highly recommend this hotel for a short visit to Delhi.

Stayed: December 2013, travelled as a couple

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Ask Richard G about The Leela Palace New Delhi

3 Thank Richard G

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 26 December 2013

Thank you for staying at The Leela Palace New Delhi. I am grateful for your wonderful compliments on our hotel features, the team and the F&B experiences. We also appreciate your kind observations on the hotel's location and I am delighted to know that our beautiful bar, The Library scored high in your experience with us. Thank you for staying with us and we are looking forward to welcome you back soon.

Sincerely,Louis Sailer,General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

It was our first night in India arriving in quite late, we were welcomed by the lovely staff at Leela Palace, the flower display and the lobby decorations were like nothing I have ever seen and as it was my first visit to India I felt as though this was really the perfect place for us to start what turned out to be an amazing adventure trip. When we were escorted to the room it was incredible, the walls decorated with beautiful gold embroidery and the four poster bed was covered in the most luxury silk pillows I have had the pleasure to have at a hotel. It was incredible. I was exceptionally happy with the stay. The weather was a bit cool so I unfortunately did not get the opportunity to use the roof top pool but did enjoy the view of New Delhi.

Stayed: January 2013, travelled as a couple

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Ask lucy-ang about The Leela Palace New Delhi

2 Thank lucy-ang

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 28 December 2013

It is a true pleasure to read your kind review of your experience at The Leela Palace New Delhi. Thank you for the beautiful description of our hotel and we are glad to be selected as the starting point for your journey through India.

We certainly hope to have the opportunity to welcome you back in the not too distant future.

With warmest regards,Louis Sailer,General Manager

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Beautiful hotel, beautiful service, you can love this hotel in your first sight.Has very good swimming pool, restaurant, view is beautiful from the top of hotel. excellent Room with all luxury amenities. Very good attentive staff.As other fellow says “This is a highly prestigious, incredibly run hotel. Every corner of this hotel is beautiful” I am fully agree with him.I would say it’s a jewel in Delhi’s Crown.Good Luck!!!!

Stayed: December 2013, travelled with family

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Ask Incrediblerealindia1 about The Leela Palace New Delhi

3 Thank Incrediblerealindia1

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 24 December 2013

Thank you for the kind review and wonderful endorsement of The Leela Palace New Delhi. We are glad that you enjoyed all our facilities and the services of our team and hope to have the opportunity to welcome you back soon.

With warmest regards,Louis Sailer,General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We spent the last night of an almost three week tour of India at the Leela Palace, for a little comfort before heading to the airport to fly home.

This is an amazing hotel. It's so incredibly beautiful inside and out, and the staff throughout were excellent. Our room was beautiful. The food was delicious. The entire experience was a treat and we enjoyed every second of it.

If you like a touch of luxury, you won't be disappointed. This is a highly prestigious, incredibly run hotel. Every corner of this hotel is beautiful.

Our room was luxurious and the bathroom incredible. We didn't want to leave!

Special mention goes to the bar manager and staff at The Library in the hotel. We had endless fantastic cocktails in the bar and it made for a fantastic last night in India.

Breakfast in The Cube was also excellent with many great choices and again, the Leela Palace's continued excellent service.

This is just one of those hotels that you might have a chance to stay at once in your life - don't miss the opportunity to do so as you couldn't fail to be very impressed.

Thanks to the staff and management at the Leela Palace for making our stay so very wonderful. We were so, so impressed and you should all be incredibly proud of your hotel.

Stayed: December 2013, travelled as a couple

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Ask MattJGibbs about The Leela Palace New Delhi

1 Thank MattJGibbs

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 24 December 2013

Thank you for staying at The Leela Palace New Delhi on your recent visit to India. Your highly encouraging feedback makes all our efforts worthwhile. I am so pleased to read your appreciation of our décor and services. Our team joins me in thanking you for choosing The Leela Palace New Delhi as your final stop before returning home and we hope that you will return for another tour through beautiful India soon.

Kindest regards,Louis Sailer,General Manager

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I was recently there three months ago.The room service is not to good it took over an hour for me to get my food, not only was my food cold once I got, I ended up getting food poisoning. I need to get help from the U.S. Embassy to cover the medical expenses as I'm military. Based on that experience and with India removing the security barriers from in front of the US Embassy, I can't in good faith recommend this hotel as I believe US tourist an U.S.Military Service Members on leave might have personal security concerns.

Stayed: October 2013, travelled on business

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Ask usarmymilitary about The Leela Palace New Delhi

1 Thank usarmymilitary

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 27 December 2013

Thank you for staying at The Leela Palace New Delhi and your review. I sincerely hope you have fully recovered and my apologies to learn of the delay in your room service. We observe the highest food standards at the hotel and your feedback will be studied in detail. While our hotel and company adheres to the highest security standards for our guests I can assure you that New Delhi is a very safe city and there should be no reason for any concern. Thank you again for your comments and we hope to have the opportunity to welcome you back.

Yours sincerely, Louis Sailer, General Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC