PRODUCT SPECIFICATIONS

during the holidays, time is extra precious - so any moment spent answering emails is a moment not spent packing your orders! please read the below thoroughly before emailing me with questions about the status of your order. you might find your question has already been answered!

PLEASE NOTE:ALL PROJECTED DELIVERY DATES SHOWN ON THIS PAGE ARE ESTIMATES PROVIDED FOR THE 2017 HOLIDAY SEASON BY USPS AND ARE NOT GUARANTEES.

thank you sooooo much for doing some holiday shopping with me. i know you're anxious to get your order in time for the holidays, and i'm anxious to get it to you as quick as i can! since i run my business entirely by myself, it can take me a bit longer to process orders than it might for a big-box retailer.

throughout december i work around the clock to make sure all orders are shipped as quickly as possible. the holiday season is my busiest time of year and i'm packing up hundreds of orders a day, so please allow a processing time of up to 5 days before your order ships. it will probably take fewer days than that, but it'll never take more.

if it's been less than a week since you placed your order, just give me a couple more days to finish packing up your items. if it's been 7+ days since your order date and you still haven't received a shipping notification, please send an email with your order number to misslyons@gmail.com. i really appreciate your patience!

BLACK FRIDAY / CYBER MONDAY ORDERS

ALL ORDERS PLACED FROM BLACK FRIDAY THROUGH CYBER MONDAY WILL SHIP BY THE FOLLOWING SATURDAY (12/2) AT LATEST. I WILL COMBINE SHIPPING FOR MULTIPLE ORDERS GOING TO THE SAME ADDRESS PLACED BETWEEN 11/24 AND 11/27. SHIPPING OVERAGE REFUNDS WILL BEGIN PROCESSING ON MONDAY 11/28.

SHIPPING RATES & TIMEFRAMES

DESTINATION

SERVICE

COST

LAST DAY TO ORDER FOR DELIVERY BY 12/24*

usa

first class (3-5 days)

$4.00

wednesday 12/13

usa

priority (1-3 days)

$10.00

tuesday 12/19

canada

intl first class (varies)

$7.00

monday 12/4

europe

intl first class (varies)

$7.00

monday 12/4

australia/new zealand

intl first class (varies)

$7.00

monday 12/4

mexico

intl first class (varies)

$7.00

monday 12/4

central/south america

intl first class (varies)

$7.00

tuesday 11/28

asia/pacific rim

intl first class (varies)

$7.00

monday 12/4

middle east

intl first class (varies)

$7.00

monday 12/4

africa

intl first class (varies)

$7.00

tuesday 11/28

caribbean

intl first class (varies)

$7.00

monday 12/4

*all projected delivery dates shown on this page are estimates provided for the holiday season by USPS and are not guarantees.

TRACKING YOUR ORDER

DOMESTIC ORDERS:

all orders within the US include tracking, with projected delivery within 3-5 business days of ship date for first class shipments and 1-3 business days for priority mail shipments. all orders are shipped from anaheim, california (92801).

it can take anywhere from a few hours to a couple of days for your package information to appear in the USPS system. please allow at least 24 hours after receiving your shipping notification for your tracking number to show up.

keep in mind that USPS tracking is a guide, not an exact science. the barcode on your package’s label is scanned as it moves through various shipping facilities on its way to you, but it’s not uncommon for scanners to miss the barcode, causing tracking information to be insufficiently updated. USPS’s tracking technology isn’t terribly sophisticated to begin with, and during the super-busy holidays it’s even easier for the scanners to accidentally skip labels as so many packages move through the system! please be patient and give your package time to arrive safely to you.

once i drop off packages at the post office i unfortunately don't have any control over them, so if you have questions about the status of your shipment after it's gone out, talk to your mail carrier or call your local post office to follow up. if after you've spoken with a USPS rep your issue still isn't resolved, email me and i will make sure you get a replacement or refund.

INTERNATIONAL ORDERS:

all international orders include limited tracking but no guaranteed delivery date. USPS international tracking can take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete. international orders generally take around 5-10 business days to reach their destinations.

the order-by dates listed in the matrix above are estimates and not exact, and delivery times will vary depending on your location and your country's postal service. please take these factors into account when placing your order, and allow adequate processing and shipping time for delivery by 12/24.

some countries (canada, mexico, UK, and australia/new zealand) tend to enjoy faster delivery dates from california than others, so i'll continue processing international orders throughout december if you want to take the risk of ordering late, but keep the order-by date of 12/4 in mind for the greatest peace of mind.

REFUNDS & EXCHANGES

due to limited quantities of many of my items, exchanges can be made only in the case of shop error (i.e. you're sent the wrong item or an item that is faulty). refunds will be considered on a case by case basis. shipping costs are nonrefundable.

PLEASE NOTE:ALL PROJECTED DELIVERY DATES SHOWN ON THIS PAGE ARE ESTIMATES PROVIDED FOR THE 2017 HOLIDAY SEASON BY USPS AND ARE NOT GUARANTEES.

all orders are sent as quickly and as securely as possible, but unfortunately USPS isn't perfect, and mail does very occasionally get backed up or lost in the system. remember that whenever you order an item online, it runs a small risk of being delayed due to circumstances on the part of the shipping provider, which are beyond the control of the shipper.

i do everything i can to make sure your order will get to you on time, and all orders placed according to the above guidelines will be dropped off at the post office on schedule, but i am not responsible for mistakes or delays caused by USPS and/or foreign postal services. once your package is in the care of the post office it's no longer in my hands. that said, if your order is goes missing and USPS can't help you track it down, just email me at misslyons@gmail.com and i'll make sure it's replaced or refunded.