Credit Card Customers

FAQ - Usernames & Passwords

Q: What if I forget my Username?

A:

Call 643-4343 (1-888-643-4343 from the Continental U.S., Guam and CNMI) for further assistance.

Q: What if I forget my Password?

A:

If you forget your password, you can reset your password online by going to the FHB Online® login screen and clicking on the link "Forgot Your Password?" We will ask you to answer one of your three security questions to verify your identity before allowing you to choose a new password.

If you have already tried this and still need assistance, call 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI).

First Hawaiian Bank Wealth Management Group provides financial products and services through First Hawaiian Bank and its broker dealer Raymond James Financial Services. First Hawaiian Bank and its affiliates do not provide tax or legal advice.

First Hawaiian Bank products and services are not available for residents of the European Union.

The insurance and annuity products are obligations of the insurance company and (i) are not insured by the FDIC or any other agency of the United States; and (ii) are not deposits or other obligations of, or
guaranteed or insured by, First Hawaiian Bank or any of its affiliates. For certain cash value life insurance products there is investment risk, including the possible loss of value.

Investment, Annuity, and Insurance products are:NOT INSURED BY FDIC OR ANY GOVERNMENT AGENCY • MAY LOSE VALUE • NOT A DEPOSIT • NOT GUARANTEED BY FIRST HAWAIIAN BANK