Connect eCommerce Store with eBay US

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Responsive Website Builder

Connect eCommerce Store with eBay US

Duda Support > Responsive Website Builder > eCommerce

Upload your products to eBay in a few clicks

Duda merchants now have an easy way to put products in front of a potential audience of 150 million buyers through integration with eBay.com. Automatically publish new products, update inventory and sync sales — eBay acts as an additional storefront seamlessly integrated with your online shop.

With Duda's new eBay.com integration, you simply choose products from your StoreFront catalog that you want to list on eBay, and voilà, your products are now on eBay available for millions of buyers. Continue managing your products in StoreFront — whenever you want to change price or any other product property, you can do that as usual without leaving your StoreFront Control Panel.

Note: This feature is currently only available for US customers.

Getting started with Duda and eBay

Before you can start selling on eBay you'll need to set up your seller account. Below are the steps you'll need to take:

Register as an eBay member

Choose how you will pay your eBay seller fees

Confirm your identity over the phone or by contacting eBay Customer Service

Register for an accepted safer electronic payment method

If you face any difficulties when registering an account with eBay, please refer to eBay guide for detailed instructions.

Connecting StoreFront to eBay

When you set up your eBay account, the next step is to connect your StoreFront store with your eBay account.

In your StoreFront Control Panel go to Promotions → eBay and complete the integration, following the Wizard instructions.

Next, select the eBay category in which you will be listing your items. At this step you need to choose the general category for all your products. You will be able to change the category for particular products later.

On completing the integration, the eBay page in your Control Panel will show you the number of products uploaded to eBay and the eBay order total. Click on Pick Products to choose the items that you will be listing on eBay.

Listing products on eBay

Product category

When you connected your store to your eBay account you selected the general product category for all of your items. What if some of your products do not belong to this general category? In this case, you can assign a different category for these items. Please, perform the steps below:

In your StoreFront Control Panel go to Catalog → Product Types and choose a predefined product type or create a new one;

Start editing the product, open 'Attributes' tab, select the new eBay category for this item and specify the product condition.

Note: Make sure you have selected the correct eBay categories for your products before uploading them to eBay. Otherwise, eBay will not show your items in the search results.

Product attributes

Along with specifying eBay product category, the item gets a list of other attributes, describing some important product parameters. All attributes marked as 'eBay attribute' are required. The list of these attributes is available in the Control Panel → Catalog → Product Editor page → 'Attributes' tab. Please, fill in the required fields for each item that you are going to sell on eBay.

Upload your products to eBay

For uploading your products to eBay, go to Catalog → Products → Listed on eBay. Click on "Add products to eBay listing" and select the items that you will be selling on eBay.

Note: Uploading products to eBay may take from 10 to 30 minutes.

After the upload is completed, you will see a corresponding notice.

If the uploaded products do not meet eBay selling requirement, StoreFront will indicate an error.

All products successfully uploaded to eBay receive a unique eBay ID. In the Control Panel → Catalog eBay ID is displayed as a link that will redirect you to the corresponding product page on eBay. Now your items can be purchased on eBay.

Managing eBay orders in StoreFront

What happens after the item is purchased on eBay? The order is registered in your eBay account and in Control Panel → My Sales → Orders. You will also receive an order notification to the admin email address, specified in Control Panel → System Settings → Mail.

The quantity of items in stock, customer details and other order information from your eBay account will automatically synchronize with the Control Panel. For viewing the order details in eBay just click on eBay Order ID link.

If the order status is updated in StoreFront, the change is automatically reflected in the eBay account.

Considerations

Connecting your eCommerce store with eBay is only available for US customers. Also, uploading products to eBay is only available in the 2500+ item store eCommerce plan.

FAQ

My items do not fall into one eBay category. Can I select a different category for some of my products?

Yes, you can. Please, follow the steps listed here. It's very important to assign a correct eBay category for each of your items, as it affects whether your products will be listed in eBay search results. In case a product belongs to an inappropriate eBay category or doesn't have any category assigned, it will be eliminated from the search results.

After uploading my products to eBay I get an error. What should I do?

You may face an error after uploading your items to eBay due to some misconfigurations either in the Control Panel or in your eBay account. The error will be displayed in the list of uploaded products in Catalog → Products → Listed on eBay. If something is wrong on Duda's side, the error will be marked as ‘Message from StoreFront’. If the error is prompted by a wrong setting in the eBay account, the error will be labeled as 'Message from eBay'.

Message from StoreFront

Usually, such message indicates that you have incorrect product parameters specified. Please, make sure that:

You have selected a general eBay category.

You have filled in the required eBay product attributes.

Message from eBay

Common errors prompted by incorrect settings of your eBay account are listed below.

To list this item, you need to accept PayPal or other approved electronic payments as a payment method.

Make sure that you have configured payment policies in your eBay account.

At least one valid shipping service must be specified.

Check you postage settings in business policies of your eBay account. You need to have at least one postage policy enabled.

A return policy must be specified.

Make sure that you have set up return policies in your eBay account. You should enable at least one return rule or specify that you do not accept returns.

Yes, you can. For uploading a product with selectable options to eBay you need to create product combinations with these options.

Product Combinations can be created in the Control Panel → Catalog. Select the product for editing and open tab Options', then sub-tab 'Combinations'.

It's important that each product combination has their unique SKU number. We recommend assigning heritable SKU numbers for product combinations. It makes easier to monitor the stock levels. For instance, if the base product has SKU number 'ABC', 2 combinations with different product options may have SKU numbers 'ABC-1' and 'ABC-2'.