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Field Service Tech - Huntsville, AL

Assigned to the Missile Defense Agency (MDA), Huntsville, AL. Service area will include an hour radius of Huntsville. Installs, operates, maintains, repairs and modifies Lexmark equipment. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinated product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization. Is responsible for the overall remedial and scheduled service support of Lexmark products. Provides quality service execution performance to meet or exceed customer commitments resulting in high levels of customer satisfaction.

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Respond to dispatched service calls in assigned territory within Customer SLA commitments