Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels

Assist in development and implementation of the Business and Operational processes and procedures for MainOne

Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management

Provides assistance to MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions

Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented.

Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process.

Providing technical and functional support to the GNOC

Undertake in any other adhoc activity as assigned by the Operations Support Manager

Contacts:Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.