The BlackBerry Enterprise Server depends on existing databases, such as the mail files and the IBM Lotus Domino directory, for its operation.

Corruption of a database design, form, document, view, or index can cause a number of issues with the BlackBerry Enterprise Server. To help correct these problems, an administrator can run maintenance tasks, such as Fixup, Updall and Compact.

Some issues that the maintenance tasks may correct are the following:

Unable to add a BlackBerry smartphone user account to the BlackBerry Enterprise Server

Unable to scan a mail file

Cannot redirect messages to a BlackBerry smartphone

Unable to open a redirection folder

BlackBerry profiles database is not updated with BlackBerry smartphone user information when changes are made in Redirector Settings of BlackBerry® Desktop Manager, or when a new encryption key is generated

BlackBerry smartphone user name is not found in the IBM Lotus Domino directory

Procedure

The BlackBerry Enterprise Server creates IBM Lotus Domino-designed databases, such as BlackBerryProfiles.nsf, BlackBerryOutbox.nsf, BBDir.nsf, BBStats.nsf, and a uniquely named BlackBerry state database for each user.

Note: These maintenance task can be performed either online or offline, as desired.

Procedure for Offline Maintenance

At the command prompt, browse to the IBM Lotus Domino directory and run the following command(s) on the problem database(s) in the following order:

nfixupThis corrects corrupted views and documents.

nupdall -RThis rebuilds all used views and fixes corrupted views and full-text indices. This task is resource-intensive.

ncompact -cThis can fix database corruption.

Start the IBM Lotus Domino Server.

Procedure for Online Maintenance

For online maintenance, the same set of commands can be run, except the "n" in front of the command is dropped, and the command Load is needed. The command is run from the Domino console.

Caution should be taken when running online maintenance as this can affect the performance of your server.

Commands are run against the BlackBerry Enterprise Server folder located within C:\Lotus\Domino\Data\ directory.

Run the following command(s) on the problem database(s) in the following order:

The following corrects corrupted views and documents in databases that are unopen, skipping the open databases. Add the -o switch to take the databases offline and correct any corrupt views and documents:

Load fixup BES

The following rebuilds all used views and fixes corrupted views and full-text indices. This task is resource-intensive.