Your previous order K89SLP5YXQ5EJ is open and not completed.

I am having trouble booking for 8 trips within one order. I used europe dollars for currency and here is my email: lesley.naiwenfan@gmail.com. I've got a text messages from the bank that said I had paid the order, then another text came and said the transfer has been cancelled.

1answer

Staff Answer

I am seeing an order that has failed to process under this email address.Given you are trying to book 8 trips in one booking, I am thinking the issue is the shopping cart may be timing out before you can proceed with checking out. The tickets are only held in the cart for 10-15 minutes.I would suggest when rebooking to split up the tickets into two bookings, to prevent any timeout issues.