We do not offer refunds or exchanges due to sanitary reasons
We do not process cancellations after the order has been placed.
If you notice your product to be defective, please contact us at mermaidvirginhairco@yahoo.com IMMEDIATELY within 2 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn ; hair cannot be brushed, combed, cut, taken out of the bundle and tried on, or tampered with in anyway.

After you place a order , please allow 2-3 Business Days for processing and verifying credit card authorization before we ship your order , at this time we will be preparing your order for Shipment . Shipping then will take place 2-3 business day after your card has been processed successfully , as soon as we ship your order you will be updated via email with a tracking number , so you should receive your package in the mail 3-6 Business days. When placing a order both Billing & Shipping Address must match . No P.O Boxes Allowed . All orders requires Signature from receiver. In the event , a package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.