topic Re: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% charge in Notebook Hardware and Upgrade Questionshttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7480571#M556788
<P>Neither solutions worked.</P><P>After removing the ACPI driver and rebooting to reinstall it, the battery still drained overnight from 100% to 74%.</P><P>Note that I was not able to remove the battery as my notebook is a Spectre X360 and the back of the notebook is screwed tight. (I am not sure I am supposed to uncsrew the back).</P><P>Disabling the USB charge in the BIOS did not fix it either. After 4 hours, the battery had drainind from 100% to 82%.</P><P>In both cases, I performed a shutdown (not a Sleep) to turn the notebook off after making the changes.&nbsp;</P><P>&nbsp;</P>Wed, 19 Feb 2020 22:39:51 GMTPhilippejj12020-02-19T22:39:51ZSpectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7476624#M556257
<P>I have two battery related battery problem on my 2 year old Spectre X360 13” (Y4P51AV).</P><P>And yes, I have installed the latest BIOS, refresh most drivers, firmware, etc.…</P><P>&nbsp;</P><P>1- The battery drains from 100% to ~80% overnight even when the notebook has been properly shutdown (not in Sleep or&nbsp; hibernate mode)<BR />I have seen that issue reported by many people and there is mention of a "Phenix Patch" that really fixes it.<BR />I have not been able to find it on the HP website. Where can I find that patch?</P><P>&nbsp;</P><P>2- The notebook goes into hibernation when reaching ~37% charge.<BR />The fixes I have read so far call for removing the battery to reset the system.</P><P>I don’t think I am allowed to remove that battery on the X360… Am I?</P><P>&nbsp;</P><P>Thanks!</P>Sun, 16 Feb 2020 16:21:51 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7476624#M556257Philippejj12020-02-16T16:21:51ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7479465#M556657
<P><SPAN style="font-size:12px"><LI-USER uid="2943798" login="Philippejj1"></LI-USER> Greetings from the HP Community!</SPAN></P>
<P><SPAN style="font-size:12px">Here are a few steps that should help resolve both the issues:</SPAN></P>
<P><SPAN style="font-size:12px">Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues.</SPAN></P>
<P><SPAN style="font-size:12px">&nbsp;</SPAN></P>
<P><SPAN style="font-size:12px">1. Go to Start, search for Device Manager, and open this result.</SPAN></P>
<P><SPAN style="font-size:12px">2. Expand batteries.</SPAN></P>
<P><SPAN style="font-size:12px">3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.</SPAN></P>
<P><SPAN style="font-size:12px">4. Shut down the computer.&nbsp;</SPAN></P>
<P><SPAN style="font-size:12px">5. Disconnect the charger.</SPAN></P>
<P><SPAN style="font-size:12px">6. Remove the battery.</SPAN></P>
<P><SPAN style="font-size:12px">7. Hold down the power button for 1 minute.</SPAN></P>
<P><SPAN style="font-size:12px">8. Insert the battery only.</SPAN></P>
<P><SPAN style="font-size:12px">9. Attempt to turn the battery on.</SPAN></P>
<P><SPAN style="font-size:12px">&nbsp;</SPAN></P>
<P><SPAN style="font-size:12px">If this had an impact, it should behave differently.</SPAN></P>
<P><SPAN style="font-size:12px">If not, Press the power button and then tap the F2 key to invoke the startup menu.</SPAN></P>
<P><SPAN style="font-size:12px">&nbsp;</SPAN></P>
<P><SPAN style="font-size:12px">Choose and click on the F10 key to invoke the BIOS.</SPAN></P>
<P><SPAN style="font-size:12px">&nbsp;Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.</SPAN></P>
<P><SPAN style="font-size:12px"><SPAN style="color:black">&nbsp;</SPAN></SPAN></P>
<P><SPAN style="font-size:12px"><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/38a29b7d-16f3-4e15-9afa-a91ab3c354cc.default.png" /></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Let me know how that pans out,</SPAN></P>
<P><SPAN style="font-size:12px">If you feel I was helpful, simply click on Accept as Solution to help the community grow,</SPAN></P>
<P><SPAN style="font-size:12px">That said, I will have someone follow-up on this to ensure you've been helped,</SPAN></P>
<P><SPAN style="font-size:12px">Just in case you don't get back to us,&nbsp;</SPAN></P>
<P><SPAN style="font-size:12px">have a good day, ahead.</SPAN></P>Wed, 19 Feb 2020 01:43:53 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7479465#M556657Riddle_Decipher2020-02-19T01:43:53ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7480571#M556788
<P>Neither solutions worked.</P><P>After removing the ACPI driver and rebooting to reinstall it, the battery still drained overnight from 100% to 74%.</P><P>Note that I was not able to remove the battery as my notebook is a Spectre X360 and the back of the notebook is screwed tight. (I am not sure I am supposed to uncsrew the back).</P><P>Disabling the USB charge in the BIOS did not fix it either. After 4 hours, the battery had drainind from 100% to 82%.</P><P>In both cases, I performed a shutdown (not a Sleep) to turn the notebook off after making the changes.&nbsp;</P><P>&nbsp;</P>Wed, 19 Feb 2020 22:39:51 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7480571#M556788Philippejj12020-02-19T22:39:51ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7481539#M556890
<P><LI-USER uid="2943798" login="Philippejj1"></LI-USER> I suggest you run a calibration and test on the battery using this link: <A href="https://support.hp.com/in-en/document/c04700771" target="_blank">click here for details,</A></P>
<P>And get back to us with the results.</P>Thu, 20 Feb 2020 19:49:10 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7481539#M556890Riddle_Decipher2020-02-20T19:49:10ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7488788#M557942
<P>Unfortunately, recalibrating the battery did not help.</P><P>It even looks like it made matters worse: instead of losing ~50% over night, it has lost ~75% of the power last night.</P><P>It is as if something (NIC?, USB?) is still being powered even when the notebook is fully and properly shutdown.&nbsp;</P><P>Now, I think that the problem may not be harwdware, but with Windows 10 that leaves something active?</P><P>&nbsp;</P>Thu, 27 Feb 2020 12:42:02 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7488788#M557942Philippejj12020-02-27T12:42:02ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7489305#M558017
<P><LI-USER uid="2943798" login="Philippejj1"></LI-USER> That indicates that this is a hardware malfunction we are dealing with, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:</P>
<P>&nbsp;</P>
<P>1) Click on this link - <A href="http://www.hp.com/contacthp/" target="_blank">http://www.hp.com/contacthp/</A></P>
<P>2) Click on Sign-in or select the product using the below step:</P>
<P>3) Enter the serial of your device.</P>
<P>4) Select the country from the drop-down.</P>
<P>5) Click on "Show Options".</P>
<P>Fill the web-form, to populate a case number and phone number for yourself!</P>
<P>&nbsp;</P>
<P>Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,&nbsp;</P>
<P>here's how private messages work: <A href="https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Message/td-p/842013" target="_blank">Click here for details.</A></P>
<P>&nbsp;</P>
<P>If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.</P>Thu, 27 Feb 2020 20:14:04 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7489305#M558017Riddle_Decipher2020-02-27T20:14:04ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7491776#M558321
<P>I have a new interesting piece of information:&nbsp;</P><P>When I let the notebook hibernate, it does not drain the battery.&nbsp;The battery drain only happens after a full shutdown.</P><P>&nbsp;</P><P>Last night, the notebook was unplugged but I did not do my usual full shutdown and I let it go into hibernation after 5 min of inactivity.&nbsp;This morning, when the notebook "woke up" from hibernation, the battery was at 98% instead of the 35% I usually see.</P><P>&nbsp;</P><P>I am doing more thorough tests to try to get to the bottom of this one.</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 29 Feb 2020 23:55:43 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7491776#M558321Philippejj12020-02-29T23:55:43ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7494282#M558677
<P>Hi Phillip,&nbsp;</P><P>&nbsp;</P><P>I have the exact same problem with my brand new spectre 10th gen i7, mine will drain a whole battery in about 10 hours of being in "shutdown" mode, the laptop stays hot throughout the evening. I just saw your update that putting the laptop in hibernation helps. I will try that today and see or maybe you've found some more discoveries?</P><P>&nbsp;</P><P>I feel i have just about tried everything on every forum and suggestions from HP but it seems they have given up on my case.&nbsp;</P><P>&nbsp;</P>Tue, 03 Mar 2020 05:46:15 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7494282#M558677Kaj112020-03-03T05:46:15ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7494707#M558737
<P>Hello Kaj11,</P><P>&nbsp;</P><P>This problem is frustrating as I first noticed it a few weeks ago, and I don't know what triggered it (Windows update? Norton update? something else?)&nbsp;II personally think it more likely to be a combination software/firmware/BIOS issue and as I&nbsp;&nbsp;keep current with the latest updates (Windows, HP drivers, MS Office, all the browsers, etc...)&nbsp; it could have been any of the above.</P><P>But I can confirm&nbsp; that when in sleep/hibernate mode overnight, the battery drains at what I consider "a normal rate" (~15% overnight) instead of 75%.</P><P>&nbsp;</P><P>I am still tinkering with it and&nbsp;I will post if I find something interesting.</P><P>Stay tuned!</P><P>&nbsp;</P>Tue, 03 Mar 2020 15:23:55 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7494707#M558737Philippejj12020-03-03T15:23:55ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7496749#M559020
<P>I am making some progress:&nbsp;</P><P>Three days ago, I reinstalled all the Intel Chipset drivers (all 5 of them ) available on the X360 support page.&nbsp;I had noticed that the versions of some of the drivers installed on my notebook were more recent than the "officially tested by HP" versions.</P><P>For the past 2 nights, I only lost ~25% of the power (much better than the ~75% before).</P><P>&nbsp;</P><P>I'll keep on refreshing the drivers, a few at a time, and see if it gets better.</P><P>Note: I did not install the newer SP95402 - Integrated sensor driver - as it was not compatible with my Windows 10 version but I installed the previous driver: SP78556 (circa 2016)</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 05 Mar 2020 13:14:29 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7496749#M559020Philippejj12020-03-05T13:14:29ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7504276#M560060
<P>Hi Phillip, Thanks for your input, in my case hibernation has not helped my situation unfortunately, I have performed a hard reset and it performs the same so I am guessing its not any of the new updates that are causing the issue. I´ve been in contact with HP support an so far they haven't come up with a solution the latest being the CS setting to 0 in the registry.&nbsp;</P><P>I will wait for more feedback from them and possibly try updating the intel drivers if all fails unless you have any new suggestions that have worked out.</P><P>Are you running the new i7 10th gen?</P><P>Regards&nbsp;</P><P>Kaj</P>Thu, 12 Mar 2020 21:08:23 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7504276#M560060Kaj112020-03-12T21:08:23ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7504571#M560090
<P>Hello,</P><P>I have a core i7 7th generation. (7500 series)</P><P>I reinstalled all the drivers and firmware available on the support website. Things seem to have stabilized. Overnight, I just lose ~15% of the power instead of the 75% when I started troubleshooting.</P><P>I did turn off the CSenabled registry but it did not help. But that was before I reinstalled all the drivers. I am going to try it again with the new drivers.</P><P>&nbsp;</P><P>As I was troubleshooting, I stubled upon a discussion on the Lenovo support website that describes a problem much like ours and it was resolved with a new BIOS.<BR /><A href="https://forums.lenovo.com/t5/ThinkPad-11e-Windows-13-E-and-Edge-series-Laptops/High-Battery-Drain-When-Powered-Off/m-p/4041747" target="_blank">https://forums.lenovo.com/t5/ThinkPad-11e-Windows-13-E-and-Edge-series-Laptops/High-Battery-Drain-When-Powered-Off/m-p/4041747</A></P><P>&nbsp;</P><P>I'll let you knwo if the CEenabled with the new drivers helped.</P><P>&nbsp;</P>Fri, 13 Mar 2020 08:52:53 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7504571#M560090Philippejj12020-03-13T08:52:53ZRe: Spectre X360 battery drains quickly while shutdown and hibernate when battery is at 37% chargehttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7514884#M561335
<P>Well... the problem is not fixed but I have it stabilized.</P><P>The end result is that I now only lose&nbsp; about10% of the battery overnight instead of 75%.</P><P>What I did:</P><P>Reinstalled all the drivers, including the BIOS and the Intel firmware drivers, found on the X360 support webpage.</P><P>(I started with the BIOS, then the Intel branded drivers and finally, the HP drivers.)</P><P>And I turned off the CS Enable registry.</P><P>&nbsp;</P><P>Cheers!</P>Sun, 22 Mar 2020 19:40:55 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-battery-drains-quickly-while-shutdown-and/m-p/7514884#M561335Philippejj12020-03-22T19:40:55Z