Extends Screen time via email not working

Discus and support Extends Screen time via email not working in XBoX Games and Apps to solve the problem; When my son runs out of time he sends a request to extend his screen time from his Xbox. This extension is sent to me via email. I then click on the...
Discussion in 'XBoX Games and Apps' started by Ukonpete, Aug 27, 2019.

Extends Screen time via email not working

When my son runs out of time he sends a request to extend his screen time from his Xbox. This extension is sent to me via email. I then click on the time extension link I want (15 mins, 30 min, 1 hour, etc.) Until recently every time I clicked on the
link it opened a page in the browser that goes to the "Your Family" page with an acknowledgement that the time was added and then my son can play with the extended time. All of a sudden, clicking on the link takes me to the "Your Family" page and does not
display the acknowledgement and my son doesn't get the extension.

I tried logging out and back in, I tried clearing cookies and my browser cache and it still does not work. I tried having y son logout and log back into the Xbox and that didn't work either.

Screen Time

Do you know how the additional time is being added? Via the Microsoft Account family website? Or via a code on the console itself to authorize the extended time? That might also help provide more pointed troubleshooting for this issue for you.

onyxishereWin User

Grant more screen time without a request

More screen time must be requested. An alternative would be to extend the time allotted if you so chose to.

zuke11-73663180-902BWin User

Unauthorized Access Investigation Now at 65 Days (Fraudulent Region Migration)

are you guys receiving these emails to the email address that they asked for the email that is not associated with your xboxlive account

-

we need to be compensated for this extend investigation time and for the lack of communication

JayforeWin User

Screen Time Keeps Ticking Away Even Though User Is Signed Out

It's possible this only occurs when adding extended screen time after the initial time runs out. The extended time may not save over once the account signs out since it was time extended past what you have set on the parent account. I'm not sure if this
is the case but merely an assumption based on the situation.

Have you had any screen time errors or activity report errors when not adding extended time?

I am not sure about this, and will need to test. A few more questions...

Does the timer reset at midnight (time on the Xbox) every day?

Is there a quick and easy way for my son (on his Xbox) to see how much time remains in his allotment (at any given time)?

Is there a way for me extend his time (other than editing the schedule/settings on the web site) before he actually gets the warning where he can have a parent extend it?

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