Hello. I'm an IT guy and one of our users put in a ticket with screen shots showing an error message they get every single day when they sign on to their Windows XP computer. The first error message says:

FlashPlayerUpdateService.exe - Application Error

The instruction at "0x7c9113c0" referenced memory at "0x00050005". The memory could not be "written". Click OK to terminate the program.

The user clicks OK and then this comes up.

"Adobe Flash Player Update Service 11.3 r300 encountered a problem and needed to close." It then has the date and time of the error (which is when she logged into the PC) and a Send / Don't Send error report button, which we know are just placebos because sending these reports don't fix the problem.

What do you think is causing this? I wanted to report the error not only to get help on it but to make the product better so future versions can be written to not have these errors.

Test builds have been distributed. We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug. Until this release is available, please see this post for details on working around this problem.

Unfortunately, the test build is not as successful as I had first thought. One of our test computers reported multiple crashes of the flash update service (about two per day since July 3). When the user was logged out, we received another strange message (I'm posting the screenshot here).

If you continue to crash, the following steps will manually disable the update service.

Windows Vista and Windows 7:

Open your start menu and type “cmd”

Right click on the cmd.exe entry that is displayed at the top of the list and select “run as administrator”

Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled

Windows XP:

Open your start menu and select Run.

Type “cmd” into the Run dialog

Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled

Once complete, you should see the output:

[SC] ChangeServiceConfig SUCCESS

You can now close the cmd window. The FlashPlayerUpdateService is now disabled. Please let me know if the error occurs again.

If you've changed your Flash Player updates to "Notify me to install updates" you will get a notification within 7 days of a Flash Player update. On Windows, the notification window will appear after a system restart.

Chris, I tried ver 11.3.300.265 and still cutting out on wcn.com (wish I had a different site to give you, not all the cams have audio)...it might be a fluke but if I let it go, it seems to get better with time but not perfect. I am running xp

Thank you to everyone that has volunteered to help us debug this problem. We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer exhibit this bug. Until this release is available, please see this post for details on working around this problem.

Origiin Micro - I would recommend turning it on and seeing if your crash was fixed with 11.3.300.265. If so, great. If it still occurs, just toggle it off for the time being.

We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug. Until this release is available, please see this post for details on working around this problem.

@brianchaffee - What problem are you running into? Is it the FlashPlayerUpdateService.exe crash? Regardless, you are correct. XP is slightly different. In this case, go to the Advanced tab and simply click the "Notify me to install updates" option under the Updates section, then close the control panel.

OK with the update, resorting back to "notify me for updates" does not stop the error from occuring....Boss just got it again on his computer.....Now what????? I am leaving soon for vacation and the boss is getting rather flustered....

@Chris Campbell - Chris, every site I visit tells me the same thing: You need flash player to view this video. [Also, please refer to my original post where I dilineate all that is a problem on this end.]

QUESTION:

- how is it that I go to Adobe, click on and download latest flash player, then I am taken to another page where the flash mini-movie and worded confirmation that I now have the latest flash player and yet when looking in: Control Panel > click on Flash Player, it says ActiveX Player Installed/ Plug-In NOT Installed: Why doesn't the Plug-In install?

- even not logged onto the net, the 11.3 300r message pops up on desktop saying the flash player has to close, sorry for the inconvenience, etc., why?

We are all getting the same errors for the most part and dealing with the same problem.

I really appreciate you staying around here Chris, but it seems obvious you [and Adobe] do not know what the problem is. This is not to be unkind but citing a trueism. We are all unable to access flash oriented video one way or another. That is the problem.

So I do not understand your question you asked me above which was: "What exactly is the problem you are experiencing?" Answer: We downloaded your latest player and now it does not work at all. THAT is the problem. Across all browsers regardless. All this while html5 comes roaring up from behind.

What does Shantanu Narayen, Adobe's CEO have to say about this? How about your IT department?