the checkin/checkout staff, the shuttle driver to Manyunk & the cashier @ the restaurant on new years day.

Gary,
United States of America

The bed was comfortable and clean. Staff was friendly. I'd stay again.

John,
United States of America

Bed was very comfortable, staff was so nice and friendly.

Jessica,
United States of America

location and I didi get a good night sleep .

Darnley,
United States of America

Breakfast, the entire staff (especially Catrina and Dean), free parking, the wonderful, clean facilities, the gym and the hourly shuttle to downtown were all attractive. We chose this hotel even though our conference was downtown because of these factors.

Edward,
United States of America

Comfortable bed, nice pool area and hot tub

Nancy,
United States of America

Just off I-76, very easy to get to and from, free parking, friendly staff. Very reasonably priced for Philly. Convenient Starbucks and TGI Fridays.

Norman,
United States of America

Location and price

Sue,
United States of America

Clean and friendly service. Restaurant had a good buffet breakfast. Room was clean and although lots of activity we had peace and quiet when in our room. Will stay here every time we visit Philly going forward!!!

Sean,
United States of America

Just off Interstate 76 and only 5 miles from downtown Philadelphia, this hotel features an on-site restaurant and easy access to area attractions.

The Crowne Plaza Hotel Philadelphia West is in a great location within driving distance of King of Prussia. With free shuttles within a 3-mile radius, the Philadelphia Zoo and Fairmount Park are easily accessible.

Guests at the Philadelphia West Crowne Plaza can start the day with a workout in the 24-hour fitness center or with a cup of coffee from in-room coffeemakers. The hotel also features an indoor swimming pool as well as free wireless internet access and free on-site parking..

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Anonymous

John

United States of America

7.5

Good

November 16, 2014

The heating/air conditioning was very noisy and difficult to regulate. There was an area in the hallway that smelled of garbage/leftover food. Though the room furnishings were new, the ottoman had pen scribble on it and there was crayon on a portion of the wallpaper. This was obvious and should have been cleaned by staff.

The bed was comfortable and clean. Staff was friendly. I'd stay again.

Edward

United States of America

10

Exceptional

October 22, 2014

Can't think of any

Breakfast, the entire staff (especially Catrina and Dean), free parking, the wonderful, clean facilities, the gym and the hourly shuttle to downtown were all attractive. We chose this hotel even though our conference was downtown because of these factors.

Faisal

Anonymous

United States of America

5.8

Okay

October 16, 2014

The hotel just seemed old. My room did not feel clean, the tub was stained. There was not a fridge in the room and there was not a complimentary breakfast. If I could do it again, I would have stayed a few miles away in a Hampton or Holiday Inn Express for a better value to quality ratio.

Anonymous

United States of America

6.3

Pleasant

October 14, 2014

Service in Grill was a bit slow. Seemed to have too few wait people for breakfast on 2 mornings we went there. One man server on Sat. night was a little too animated, too attentive, which appeared over-sweet.

The beds were great sleepers. Thanks for having the room a/c on when we arrived -- so refreshing. Staff at main desk were courteous and friendly, did whatever they were asked to help with. Loved the shuttle bus service -- many thanks!!!

Nancy

United States of America

6.7

Pleasant

October 9, 2014

The area lacked any place to go for breakfast except for the limited place at the hotel. Our "Do Not Disturb" sign disappeared from our door, so the maid knocked pretty early. There was a lot of noise in the hall in the morning.

Anonymous

Marvin

United States of America

9.2

Wonderful

September 25, 2014

Everyone at the hotel, including the front desk staff,the restaurant staff,the concierge, went out of their way to insure our comfort. Everyone always had a smile on their face (s) and would always acknowldege each and every guest with a kind word. All of the Crown Plaza employees made us feel very special during our stay at the hotel; they know and value the meaning of exemplary customer service.

Sylvia

Anonymous

United States of America

5.4

Fair

August 25, 2014

I didn't like no continental breakfast, and all the electronics were difficult, i.e. the room key didn't work, the clock was not set and the coffee maker I had to call for assistance.
The second day of our stay, the room was not made up with overflowing waste baskets.

I liked the location of the hotel, the free parking, and the elevators were timely.