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Eden Housing Association

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Eden Independent Living: 0800 0383 161 or 01768 861 468

Housing Hotline: 0800 1830 3948 or 01768 861 470

Repairs Hotline: 0800 3581 401 or 01768 861434

Fax

0870 0511 685

Website Address SPACE

www.edenha.org.uk

www.edenindependentliving.org.uk

Accessibility

Translation & Language Line

Large print & audio formats

Brousealoud on website

Opening Hours

The office is open Monday - Friday, 9am - 5pm and

Wednesdays 9.30am - 5pm. Closed on Bank Holidays

Eden Housing Association is a successful small independent provider of affordable homes and services with a rural focus. We currently have 1721 homes in Eden, Carlisle and Allerdale. We aim to be more than a landlord, we have a role to play in building safe and happy neighbourhoods and by supporting the sustainability and growth of rural and market town communities in Cumbria.

Eden Independent Living - supporting independence at home. Whatever age or disability, our range of support services has been developed to give help and reassurance to help people continue living independently in Eden. We offer a full menu of support and personal care services tailored to suit the individual. We also have a range of telecare, alarm and emergency response options to choose from.

Handy Person Servicewe have a reliable service you can trust that is perfect for small jobs and minor repairs. It can be difficult and expensive to call out trades people for small jobs, but we have created a local partnership to provide a cost effective Handy Person Service in Eden.Eden Independent Living works with One Call Services, Penrith – a local, reliable maintenance company.

Our Independent Living & Handyperson service is available to ALL residents in Eden, not just our tenants, who are over 55, or have a disability / long term health need / being discharged from hospital or in receipt of qualifying benefits. If you are not sure you meet the criteria but feel you have legitimate reasons to need the service, then do contact us.

Our Support services include:

… because nothing beats the comfort and freedom of living in your own home

Eden Independent Living Review:This is carried out in your own home by an experienced Independent Living Advisor. It is their job to make sure you have all the relevant information and advice available. They will look at aspects that will enhance your ability to stay at home:

Making the most of any financial support and benefits

Reviewing need for aids and adaptations

Recommendations for practical, social and leisure support

Signposting to organisations that can help you

Practical Support

Our team can make your daily life more manageable with practical help such as shopping, housework, meal preparation, helping with bills and letters and organising aids and adaptations.

Social and leisure support:You may need help for a one off visit, or perhaps for regular appointments, or sometimes, you may just need companionship at home. Our friendly, discrete team can accompany you on any appointment – whether a visit to the Doctors, a hospital appointment or taking you to visit friends.

Aids and Adaptations: There are many aids and adaptations for your home, our support team can help organise the right ones – and make sure you are receiving the right level of benefits too.

Home care in Eden … Friendly, trustworthy and reliable care in your home

Services in rural Eden can sometimes be difficult to access, we work in partnership with Eden Country Care Ltd a local family led organisation based in Great Asby rated “Excellent” by the Care Quality Commission. They employ carers throughout Eden and in to Keswick to ensure a good network of carers we can call on.

Long term or short term or respite care:Whether you have been discharged from hospital and need short term care, or are looking for longer term regular support, we can adapt our service to suit your needs. This includes sit-in care, respite or specialist dementia care giving family carers a little time off.

We offer a wide range of personal, socialand practical care; from helping you get up in the morning, personal care, dressings and help with medication, to practical support like cleaning, laundry and meal preparation and social support like helping you get to doctors appointments or meeting up with friends.

Eden Country Care operates a 7 days a week service all year and care visits can be arranged between 7am – 11pm. They can also arrange care visits at short notice.

Type of Organisation

Registered Social Landlord providing housing and support services.

Quality Marks

Investors in People; Housing Ombudsman Service Member; iN Business for Neighbourhoods; Positive about Disabled People