Saturday, July 6, 2013

Dear sir/madam, I had purchased your company's tablet pc Iberry Auxus AX03G last year. Since then I had complained multiple times with respect to a few problems which have not been completely resolved till date. Your company advt. for specifications mentions USSD support, which is still not there. There is the battery issue, where despite formatting, reinstalling the latest firmware available, still gives only approx. 2 hours and 50 minutes use time on lowest display brightness setting & no background applications running, wifi & bluetooth off. standby time has also reduced to less than a day, where it completely discharges in less than a day from fully charged status, without any use. The charger pin gives an electric shock ever since purchase. it had been described as faulty/defective in sept. 2012. i have made numerous complaints since then, however due to my busy work schedule as a surgeon, have not had the opportunity to be more proactive in tracing the outcome of the same. Since then you have launched quite a few new products including 2/3 tablet pc, phones etc. However, no new safe charger design?? I find that quite surprising and disturbing, that despite 9-10 months having lapsed since this issue being brought to your notice, that no new charger design has been given to customers. IS CUSTOMER SAFETY A PRIORITY FOR YOUR COMPANY?? If yes, why is there no new safe charger available? if not, then do not put the safety and health of people at risk by selling defective faulty and incompletely developed products!! NO USSD SUPPORT AFTER 10 MONTHS OF LAUNCH. UNSAFE CHARGER AFTER 10 MONTHS OF LAUNCH. Kindly address the abovementioned issues at the earliest. Thank you. Dr.Ramakrishna Kamath.