Customer Service

Missing Issue ClaimsIf your client has not received the latest issue of Radiology or RadioGraphics, please submit your claim to subclaim@rsna.org within 90 days of your intended mail date and RSNA will mail the customer a new copy. RSNA will only mail claims directly to the customer.

New Order PolicyAll new subscription orders require subscriber names and addresses to ensure the correct placement of these institutions in RSNA’s pricing tiers.

To avoid delay in journal content delivery, please keep in mind that RSNA will not process orders if the subscriber name, mailing address or e-mail address is missing from the order. We appreciate your help in serving our mutual clients.

Cancellation PolicyCancellation of RSNA Journals is accepted within 90 days of the order for both Online and Online plus Print subscriptions. All refunds will be prorated to the date of cancellation notice.

Free Online TrialFor a limited time, RSNA is offering an online option with COUNTER usage statistics for all libraries. Complete and submit the Free Journal Offers Form and get an institution started with 90 days of unlimited access to Radiology, Radiology Legacy Collection and/or RadioGraphics free!