Privacy Policy

Updated: Fri, 22 Feb 19 09:49:46 -0500

We appreciate the trust you place in Balance Point Home Performance, and we are committed to respecting your privacy and the security of your personal information. This privacy policy describes the information that we collect and how we use it.

We maintain the data that you provide us in a secure database. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags below for further information.

What Do We Use Your Information For?

At Balance Point Home Performance, we always want to provide you with the best possible experience and fulfill your needs exactly as you've requested. In order to do this, we collect information that allows us to:

Provide the services you request

Contact you about an inquiry

Send you Balance Point Home Performance email updates

Customize our communications to you

Information We Share with Others and Your Privacy Rights

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Your Choices about Communication from Balance Point Home Performance

We offer choices about the types of information you receive from us. If you prefer not to receive email updates or newsletters from us please follow the unsubscribe using the link provided in each edition of the email, or please contact us at saveenergy@balancepointhp.com or at

Please be sure to provide us your exact name and email address so that we can be sure to identify you correctly.

How We Use Email

When you provide us your email address, we will email you as necessary to respond to a request for or inquiry about our services, or to provide ongoing customer service. We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online experience, so that the information you receive is more relevant to you.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone but us.

Online Store Powered by Energy Circle

Our web store is powered by Energy Circle LLC which will use cookies and pixel tags to:

Remember what items are in your Shopping Cart

Recognize you when you return to their Web site

Track your referring affiliate (Balance Point Home Performance)

Enable you to checkout if you have created an account with them

Study how customers navigate through their Web site and which products they search for

If you set your browser to refuse cookies, please feel free to call Energy Circle at 207-865-3400 to place your order.

While we do not provide any identifying information to Energy Circle from our database, if you register with their site or place an order through the store they will use the information you provide them, in accordance with their privacy policy, to:

Process and track your order

Provide the services you request

Contact you about the status of an order

Send you Energy Circle email updates

Identify your product and service preferences

Customize their communications to you

Provide information concerning product recalls or products you have purchased

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Balance Point Home Performance, and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Upcoming Classes

Utility Classes: We teach a variety of classes through many of the utility companies in California. These classes are offered free to participants, and supported by the ratepayers of those utility companies. It is a great opportunity to learn more about real measured home performance. You can register for one of our classes through the utility companies websites.

Affordable Comfort: "Home Performance Coalition" Looking to go to a great conference, at ACI we teach unique classes focusing on measurable building performance, often in conjunction with other high quality instructors.

Testimonials

Ken Ban I'm writing this review based on an excellent experience my family had with Balance Point Home Performance. Considering that the HVAC/Home Performance space is fragmented with so many companies providing varying levels of quality, commitment, and general ethics, I feel it is important to provide information that might help others make a good decision.
The review below is quite lengthy, so if you don't want to read it all, the punch line is: Balance Point is the best company providing construction services that I have ever had the pleasure of working with. Anyone looking to implement a new heating, AC, water heater, or improve the performance of their… (read more)