Sunday, August 7, 2011

Last Monday I had an idea for an useful web based service that could be built using Twilio. A purely web based call center service, with queue management, alerts, easy to install on a website.
On my spare time at night this week, I manage to build an early version of the product hacking some PHP and jQuery. It turns out to be very productive and straight forward. (I hit some bumps, but Twilio Support and Documentation was very helpful)

ouvid.us is already live and although limited amount of features, it is fully functional!
You can create an account for free, create queues, add other users to attend to your queues, add a Call link to your website/blog etc...

The problem this project solves is:Small and Medium business would have high costs on maintaining a Call Center system.ouvid.us solves the problem, by enabling a pure web based Call Center Service.
Please try it out and let me know what do you think.

Once again XMPP moves forward in becoming the universal bus for 'realtime' communications.
Companies that are not understanding the importance of being 'realtime' will soon realize that their time is gone.