IBM Offers Outsourced Technical Support Services to SMBs

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IBM (NYSE: IBM) is offering its SMB resellers an avenue to offer to their customers single-source technical support services provided by the vendor.
In extending its Managed Vendor Support Services (MVSS) to SMBs, IBM’s thinking is to make the overall pie for its technical support services that much bigger by including the customers of those organizations. The attractive part of the deal for SMBs is the advantages gained from IBM’s global reach, technical professionals, parts network and logistics, along with price benefits over the cost of maintaining in-house skills or multiple regional
(IT news)

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