High quality care is not a new concept but government legislation has focused increasingly on quality improvement across healthcare.

We have used ‘Lean’ approaches to successfully improve mental health and addictions services and help them to:

Improve quality and safety

Decrease risk

Increase capacity

Improve access to core services

Improve intake and referral processes

Leading Edge Group supports a large number of mental health and addiction organizations including assertive community treatment (ACT) teams, case management/supportive counselling services, geriatric psychiatry, youth services, addiction treatment centres, regional services and administration. We have used continuous improvement tools and techniques to help these organizations:

Improve wait times for Assertive Community Treatment (ACT) intake by 93% – from 344 days to 24 days – and reducing the number of steps involved in the process from 18 steps to 8 steps

Reduce wait times for child and youth counselling services from 120 days to 90 days

Reduce intake wait times for an over 65s psycho-geriatric service by 20% and eliminating 23 ‘non-value-adding’ steps caused by rework and batching

Reduce wait times for ‘mood’ patient services

Increase capacity for further counselling services at a mental health clinic

Build consensus for mental health and addictions regional service improvement

Resources

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