Cherwell EMEACherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.Powerful & Intuitive Software for IT Service Management—and Beyondhttps://www.brighttalk.com/channel/16683You Are What You Measure. A Discussion On Meaningful ITSM KPIsTue, 9 Apr 2019 13:00:00 +0000Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!https://www.brighttalk.com/webinar/you-are-what-you-measure-a-discussion-on-meaningful-itsm-kpis/Stephen Mann, Principal Analyst & Content Director, ITSM.tools and Matt Klassen, Vice President, Product Marketing, Cherwellhttps://www.brighttalk.com/webinar/you-are-what-you-measure-a-discussion-on-meaningful-itsm-kpis/"#cherwell #ITSM #measurement"ITSMKPIs"IT Service Management"SIAM"Service Integration"Automation"IT Strategy"DevOpsSupport your service delivery with the power of knowledgeWed, 6 Mar 2019 09:00:00 +0000Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. The bottleneck in your service delivery is a lack of automation, a poor self-service experience and no transparency in your processes. In addition to a world class, process driven service automation platform, you can deliver a world class experience with the power of knowledge management.
Can you imagine how effective your service delivery to your organization and your customers could be if you enable the power of knowledge to everybody who needs it, at the time they need it? Empower your service delivery by combining service automation with a relevant knowledge base.https://www.brighttalk.com/webcast/16683/348694Heléne Källgården; Pierre de Gentilehttps://www.brighttalk.com/webcast/16683/348694"Knowledge Management"ITSM"ITIL 4""Best Practice"ESM"Content Management"AIChatbotsAutomation"Self Service IT"Customer Success Stories - BrennercomWed, 13 Feb 2019 14:20:00 +0000Klemens Rauch talks about Brennercom's search for a single ITSM solution, rather than a silo of systems in each department, that could be implemented quickly and easily, without the need for development, using their current resources. Cherwell's software has enabled greater automation and far easier reporting.https://www.brighttalk.com/webcast/16683/349868Klemens Rauch, Development Operations Engineer & Team Leader of IT Development, Brennercom.https://www.brighttalk.com/webcast/16683/349868CherwellITSMITILBrennercomAutomation"IT Infrastructure""Klemens Rauch""IT software""Customer Success"Customer Success Stories - UtilizeMon, 11 Feb 2019 12:15:00 +0000Technology Director, Richard Burton, reveals the shortfalls in Utilize's old ITSM package and the transformation, growth and efficiencies within the business that Cherwell's software has enabled.https://www.brighttalk.com/webcast/16683/349534Richard Burton, Technology Director, Utilize.https://www.brighttalk.com/webcast/16683/349534ITSMITILUtilizeCherwellAutomation"Business Efficiencies""Richard Burton""Customer Success"Customer Success Stories - The London School of EconomicsThu, 7 Feb 2019 14:55:00 +0000IMT Service Management Officer for LSE, Nicos Kyriacou, tells of the extensive improvements in automation since implementing Cherwell. Service Desk staff in particular, are now able to step away from the mundane tasks and focus elsewhere, increasing productivity.https://www.brighttalk.com/webcast/16683/349402Nicos Kyriacou, IMT Service Management Officer for LSEhttps://www.brighttalk.com/webcast/16683/349402LSECherwellAutomationITSMITIL"Service Desk"The Evolving IT Service Organisation - From Silos to Business Shared ServicesTue, 5 Feb 2019 09:00:00 +0000Internal technology service providers are facing a period of major change and transition as they look for ways to support growing business demands coming from digital transformation, address technical debt, and find answers to the trend of increased use of shadow IT.
These driving forces, as well as many others, are putting internal IT functions under intense pressure to rapidly transform their processes, culture, and technology platforms from a silo-based technology operating model to a shared services approach. This approach lowers variability, complexity, and risk to achieve greater scalability and improved cost.
In this webinar, Troy DuMoulin, Pink Elephant & Matt Klassen, Cherwell will discuss the evolutionary stages that organisations follow as they move from a silo-based culture to a shared services model. Key takeaways from this session will include:
- How organisations establish process coherence in a complex supply model.
- The role of a Service Management Office when establishing a shared service approach.
- The transition from an IT shared services to a business shared services model.
Guest Speaker:
Troy DuMoulin
VP, Research & Development, Pink Elephant
ITIL 4 Lead Architect & Contributing Author
Troy is considered by many to be one of the world’s foremost ITIL and ITSM experts and is a lead architect of the brand-new ITIL 4 certification scheme. A passionate and experienced executive consultant, Troy is always willing to use his extensive background to share what he knows and is always on the hunt for more knowledge. Troy is a frequent speaker at ITSM events, is an ITIL 4 contributing author, has contributed to several books based on ITSM and Lean IT concepts, and maintains a blog that is one of the industry’s most popular and informative.https://www.brighttalk.com/webcast/16683/347664Troy DuMoulin, VP, Research & Development, Pink Elephanthttps://www.brighttalk.com/webcast/16683/347664"Pink Elephant""Service Management"ITSMITIL"Service Desk""Enterprise IT"Total Cost of OwnershipWed, 23 Jan 2019 11:45:00 +0000What is your Total Cost of Ownership when looking at new Service Management solutions? Beware of hidden expenses.https://www.brighttalk.com/webcast/16683/347660Cherwellhttps://www.brighttalk.com/webcast/16683/347660"Total Cost of Ownership"ITSMITIL"Service Desk"HeidelbergCement's Solution with CherwellTue, 22 Jan 2019 10:15:00 +0000Sascha Wind talks about HeidelbergCement's greatest challenge and how they use Cherwell to help pave the way for their 950 IT employees to improve efficiencies through automated processes.https://www.brighttalk.com/webcast/16683/347633Sascha WIndhttps://www.brighttalk.com/webcast/16683/347633ITSM"Efficient Data""IT Asset Management""IT Automation""IT Enterprise"Automation"Change Management"ITILThe Future of ITSM: Secure IT’s Seat at the TableFri, 11 Jan 2019 09:00:00 +0000Digital transformation has become a mandate, not just for IT, but across enterprise-wide business processes, including HR, finance, and facilities. The IT organisation has a unique opportunity to drive digitisation and service transformation throughout the entire organisation, overcoming traditional silos with a unified approach.
Matt Klassen, VP of Product Marketing, Cherwell Software, and guests, discuss how two global brands are leading the charge with digital/service transformation.
Guest Speakers:
John Huckle, Founder and CEO, Business Forward
Ryan Mulvaney, Principal Consultant, Enterprise Service Management Practice, Business Forward.https://www.brighttalk.com/webcast/16683/348616Matt Klassen, Cherwell; John Huckle, Business Forward; Ryan Mulvaney, Business Forward.https://www.brighttalk.com/webcast/16683/348616"Future of ITSM"ITSMCherwell"Business Forward"ITIL"Digital Transformation""Enterprise Applications"The Future of ITSM: The Rise of Automation, Agile, and the User ExperienceThu, 20 Dec 2018 13:00:00 +0000"Digital Transformation” is one of the most popular action items IT leaders are tasked with today. The goal is to keep pace with customer demands in order to compete in a constantly changing economy. In order to support evolving technology, ITSM has progressed from reactive to proactive, in some cases utilising pattern recognition in the form of predictive analytics (Big Data) to bypass the need for human intervention.
Join us on this webinar to learn why taking this a step further and integrating Lean, Agile, and DevOps into your delivery system will help you achieve business value -- better services, delivered faster, and for less cost.
Guest Speaker:
George Spalding, Executive Vice President, Pink Elephant
Cherwell Speaker:
Chuck Darst, Senior Product Marketing Manager, Cherwell Software
About George:
One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.https://www.brighttalk.com/webcast/16683/348947George Spalding, VP, Pink Elephant and Chuck Darst, Senior Product Marketing Manager, Cherwellhttps://www.brighttalk.com/webcast/16683/348947"Future of ITSM""User Experience""Rise of Automation"Agile"Pink Elephant"Cherwell"George Spalding"ITIL"Digital Transformation"Customer Success StoriesFri, 14 Dec 2018 09:00:00 +0000Customer stories from Arriva, Brennercom, LSE and Utilize.https://www.brighttalk.com/webcast/16683/348188Alan Sherwen, Arriva; Klemens Rauch, Brennercom; Nicos Kyriacou, LSE & Richard Burton, Utilize.https://www.brighttalk.com/webcast/16683/348188ITSMCherwellITILArrivaLSEUtilize"Customer Success"BrennercomIT Service Transformation: How to Make Work Flow Across the EnterpriseMon, 10 Dec 2018 10:00:00 +0000We want you to be a part of the 2018 IT service transformation virtual event!
Join us for the live event to learn how IT teams are modernizing IT service management, automating key processes across their organizations, and breaking down silos that stand in the way of progress.
Can’t make the webcast? Register anyway and we will send you the on-demand recording.https://www.brighttalk.com/webcast/16683/343062Mike Johnson, Ryan Mulvaney, Mike Bollman, Pulin Bhatthttps://www.brighttalk.com/webcast/16683/343062"Digital Transformation"ITILITSMAutomation"IT Service Desk""IT Service Management"DevOpsAgile"Enterprise IT""Help Desk"Enterprise Service Management: A Look at the Forrester Wave with Charles BetzThu, 6 Dec 2018 10:00:00 +0000Enterprise service management solutions have expanded service thinking beyond IT. Vendor solutions enable organizations to broadly apply service management practices to the rest of the business, uncovering new value and improving service experiences across IT and non-IT business units. Forrester Research recently completed the first comprehensive survey covering 13 major ESM vendors.
In this webinar we will discuss:
- The relationship between enterprise service management and business process management.
- The link between employee happiness, customer experience, and financial performance
- The conceptual architecture of enterprise service management
- What we at Forrester learnt from the ESM Wave research.
- The relationship between DevOps and ESM.
Join Charles Betz, Principal Analyst with Forrester, for an inside look at the latest Forrester Wave: Enterprise Service Management.https://www.brighttalk.com/webcast/16683/343059Charles Betz, Principal Analyst, Forresterhttps://www.brighttalk.com/webcast/16683/343059ITSM"Infrastructure Management"PaaS"Enterprise Cloud""IT Service Management"ITILCOBIT"IT Architecture""IT Operations"New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!Mon, 3 Dec 2018 10:00:00 +0000One thing that we are 100% sure of is that there is a not a prescriptive approach to implementing ITIL. In fact, the first lesson is...never “implement ITIL.” Each organisation is unique and must consider its individual pain points before getting started.
Join George Spalding from Pink Elephant for a live discussion that includes a pragmatic approach to ITIL, ITSM, and Lean.https://www.brighttalk.com/webcast/16683/343057George Spalding, Pink Elephant and Chuck Darst Cherwell Softwarehttps://www.brighttalk.com/webcast/16683/343057ITILLeanITSMDevOps"ITSM Strategy""IT Service Desk""IT Service Management""Digital Transformation""Enterprise IT""ITSM Tools"7 Deadly Sins of ITIL ImplementationsThu, 11 Oct 2018 09:00:00 +0000From daily operations through to growth and change, IT is responsible for supporting your business. This puts IT at the heart of the organisation, but it also puts pressure on your IT team to achieve, whilst maintaining and integrating best practices that support agility and stability.
ITIL, the most popular IT best practice framework, can provide this stable platform, whilst enabling speed and efficiency. But beware of the pitfalls – being over-ambitious, inflexible or complacent can lead to problems and poor performance. This webinar, 7 Deadly Sins of ITIL implementation, explains how you can get the best out of ITIL, whilst remaining competitive and agile.
Guest Speaker:
Tracy Barnes, STRITCO
About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.https://www.brighttalk.com/webcast/16683/337701Tracy Barnes, STRITCO and Chuck Darst, Cherwell Softwarehttps://www.brighttalk.com/webcast/16683/337701ITSMITILAgile"IT as a Service"ISO"Certified Public Manager"Cherwell"Best Practice""Six Sigma"IECCherwell Customer Success story - ArrivaMon, 23 Jul 2018 09:30:00 +0000Alan Sherwen, Director of IT Services at Arriva, talks about the company’s major IT transformation project to centralise its IT department and service desk team. The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Alan also explains how he has achieved centralised processes and united service teams, as well as very effective KPI and reporting systems.https://www.brighttalk.com/webcast/16683/331315Alan Sherwen, Director of IT Services, Arrivahttps://www.brighttalk.com/webcast/16683/331315"Customer Advocacy""Service Desk"ITSM"Incident Management"ITIL"IT Service Management"CMDB5 Things To Consider: Ensuring Your ITSM Tool Supports Digital TransformationTue, 17 Jul 2018 11:00:00 +0000At the top of every CIO’s agenda: Digital Transformation. That’s a massive undertaking, so why not start with the essentials - ensure your ITSM tool supports today’s most modern requirements. Think of it as enterprise service management through a digital transformation lens. Join Stephen Mann as he shares 5 ways your ITSM tool must support digital transformation.
Stephen is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. He is also an independent IT and IT service management marketing content creator, an Associate Analyst at IT industry analyst firm Ovum, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.https://www.brighttalk.com/webcast/16683/329553Stephen Mann, Principal Analyst, ITSM.tools and Chuck Darst, Product Marketing, Cherwell Softwarehttps://www.brighttalk.com/webcast/16683/329553ITSM"Digital Transformation""ITSM Strategy""ITSM Tools"DevOps"IT Service Desk""Service Desk""IT Service Management"CIO"IT Enterprise"Der IT Brennpunkt: GDPR/DSGVOWed, 20 Jun 2018 08:00:00 +0000Datenschutz und -absicherung sind für Ihre Organisation von entscheidender Bedeutung und keine Verordnung hat weltweit weiter reichende Anforderungen als die DSGVO. Cherwell ISMS bietet eine einfache Möglichkeit, die DSGVO-Artikel Ihren Sicherheitskontrollen zuzuordnen. Darüber hinaus können Sie mit dem Incident Management die Meldefrist von 72 Stunden einhalten und die betroffenen Personen kontaktieren. Schließlich können Sie unser Self-Service-Portal erweitern, um EU-Bürgern eine einfache Möglichkeit zu bieten, Anfragen in Bezug auf Datenzugriff, Berichtigung, Löschung und Portabilität zu erstellen und zu verfolgen.https://www.brighttalk.com/webcast/16683/325875Oliver Stöeckl - Solution Strategisthttps://www.brighttalk.com/webcast/16683/325875GDPRComplianceGovernance""Data Protection""""Information Security""PrivacyRegulationsITSM""Service Desk""""Risk Framework""So liefern Sie transformatorische Geschäftsprojekte mithilfe des ProjektportfoliWed, 30 May 2018 08:00:00 +0000Angesichts der immer schneller voranschreitenden digitalen Transformation steht Ihr IT-Team mehr denn je unter Druck, neue Initiativen zu ergreifen. Aber wie priorisieren und führen Sie Transformationsprojekte mit eingeschränkter Transparenz in Bezug auf Kosten, Nachfrage, verfügbare Ressourcen und Geschäftsauswirkungen durch?
In diesem Webinar erfahren Sie, wie Sie mit der neuen PPM-Lösung von Cherwell Ihre Unternehmensziele durch eine verbesserte Projektpriorisierung, bessere Planung und fortlaufende Transparenz erreichen.
Wir demonstrieren Ihnen wichtige Funktionen, mit denen Sie:
•Priorisieren Sie alle Ideen und Projektanfragen durch eine Bewertungsmatrix
•Visualisieren Sie den Status und die Gesundheit von Projekten in Ihren Portfolios
•Sehen Sie sich auf einen Blick den Status einzelner Projekte an und erfahren Sie mehr über bestimmte Projektdetails
•Bewerten Sie die Ressourcenkapazität und Verfügbarkeit für Ihre Projektehttps://www.brighttalk.com/webcast/16683/320003Oliver Stöeckl - Software Senior Solution Consultanthttps://www.brighttalk.com/webcast/16683/320003PPM""Demand Management""""Project Management""""Capacity Management""""Digital Transformation""""IT Service Management""ITSMDevOps""Project And Portfolio Management""""IT Service Desk""Effizientes Informationssicherheitsmanagement (ISMS) mit CherwellWed, 11 Apr 2018 08:00:00 +0000Im Zusammenhang mit der ab 25. Mai 2018 gültigen EU Datenschutzgrundverordnung (DSVGO) ergeben sich für Unternehmen neue Compliance-Verpflichtungen. So müssen sie u.a. die Sicherheit personenbezogener Daten durch ein Informationssicherheitskonzept garantieren.
Patrick Schweichler, Implementation Specialist bei DextraData, zeigt Ihnen in unserem exklusiven Webcast, wie Unternehmen von Cherwell mergeable Apps und einem kostengünstigen, effizienten und gesetzeskonformen Informationssicherheitsmanagement profitieren. Mit mApps von Cherwell können Sie der Wirksamkeit der EU-Datenschutzgrundverordnung (DSGVO) gelassen entgegensehen.
Der Webcast richtet sich insbesondere an IT-Service Verantwortliche, Service Manager, Operations-Verantwortliche und Datenschutzbeauftragte, die sich mit dem Thema Informationssicherheitsmanagement beschäftigen.
Agenda
Lernen Sie die Vorteile der Cherwell mergeable Applications kennen
Übersichtlich und komfortabel: Die ISMS mApp im Detail
Live Demo
Wrap Up
Q & Ahttps://www.brighttalk.com/webcast/16683/310553Patrick Schweichler, Implementation Specialist, DextraData GmbHhttps://www.brighttalk.com/webcast/16683/310553CherwellISMSDSGVOInformationsmanagementGDPR""Information Security""InformationssicherheitInformationssicherheitsmanagemenComplianceAdapting your Business for the Digital FutureFri, 23 Mar 2018 09:40:00 +0000No matter what challenges you’re facing in your business — whether you’re not sure how to demonstrate business value, you're under pressure to optimise costs, or you're struggling to keep pace with change — you can expect to find the guidance you need at the Cherwell EMEA Conference.
To reserve your place and join us 17th and 18th April in Reading, please email CEC2018@cherwell.comhttps://www.brighttalk.com/webcast/16683/312203Cherwell EMEA Conferencehttps://www.brighttalk.com/webcast/16683/312203"IT Enterprise""Enterprise IT""IT Service Management""IT Services""Business Change""Enterprise Service Management""Enterprise Applications"MonitoringMetrics"Digital Transformation"