It installed fine and did the long patching, which seemed to take just fine.
It tells me it is the 4.0.13.2 version.

However, when I try to start the game by entering my login - it just sits at that screen and does nothing... Have tried checking the "Complete File Check" option, which did get another patch of some kind, but it still won't get past the login screen...

Stratics VeteranStratics Legend

It installed fine and did the long patching, which seemed to take just fine.
It tells me it is the 4.0.13.2 version.

However, when I try to start the game by entering my login - it just sits at that screen and does nothing... Have tried checking the "Complete File Check" option, which did get another patch of some kind, but it still won't get past the login screen...

Click to expand...

check firewalls, antivirus, etc...
remove nvidia firewall as well if you have it installed..

you should try to disable those programs to see if the game pass through the login

Click to expand...

Disabled Norton's and still no go...

@ Gilmour

this is most commonly caused by this nvidia program called "nvidia network manager" for some reason it dont like ec, so if you got that installed id suggest uninstalling it

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My system board is a Gigabyte GA-EP45-UD3P that uses Intel's Bridge Chipset and Realtek's on-board chips for network. Video card is an ATI Radeon HD 4830 so no Nvidia stuff.

One thing that is wrong, I think, is that everytime I put a check in the "Perform Full File Check" box it gets the same 79217 byte file, and finishes that download with "Patch Complete". It will do this everytime I attempt to start the game, even though 2mins ago it got the same 79217 byte file.
It makes me wonder if the patch log is somehow not being written correctly... Where is the patch log (Win 7, 64bit) located? Or is this not the cause?

This same system runs the Classic Client just fine, btw... not that that's related...

long shot, but might want to check your router for odd port forwarding?

saying that i dont even know what port uo use, but i can find out

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Excellent thinking, Gilmour. Actually, checking port forwarding is something that I had done already. I looked to see if the Classic Client required anything on my router, but there was nothing at all there for EA. So I've just assumed that since the Classic Client didn't require any port forwarding, then neither would the Enhnaced Client. And, come to think of it, if port forwarding WERE required, EA's client base (users) would be severely restricted, since MOST users would have NO idea how to do this.

But, thx for the suggestion...

Oh, btw... I did do a chat with EA support, and it ended up with him forwarding the case to someone "higher" who is supposed to "email" me. I'm waiting for that email...

I really hate to remove/reinstall the client because of the hour it takes to get it updated online... But I may have to....

Thanks Gilmour for your suggestions (and for your very nice UO Promotion page that I'll reference with a link once this thread is finished... don't want to re-route assistance here just yet)

Yesturday afternoon I spent over an hour on the phone with the 2nd and then 3rd levels of EA support, and still no joy. (Will be contacted via email by someone at the "next" level to continue... *wonders how many "levels" there are*...

We went thru almost everything... It helps that I've worked in Windows tech support for over 25yrs, so we can do most checks really, really quick.

Here's some of what we tried beyond the usual stuff:

Ran msconfig and loaded Selective startup, loading only system services.
Disabled all Startup items.
Ran dxdiag and sent log to them, no issues there, no peripherals connected beyond wired mouse/keyboard.
And more stuff that I can't remember right now...

Nothing worked. At the end of the support call we decided to go ahead and try uninstall/reinstall - which I did, got all the patches, everything appeared to progress perfectly (no errors, etc.). But again, as before, it simply will not proceed from the Login screen. No errors, nothing... It just sits there.

Here's some more wierdness... I have a system that sits next to this one that runs Win7/64bit just like this one and IT runs the EC just fine. Both are hardwired to same router (which eliminates the router for sure). Both run the Classic Client perfectly... Both use the exact same security, and both seem to have all pertinent settings the same...

One last thing... He did mention that he was "looking" at a number of cases similar to mine - in fact we applied some of the fixes for those - again with no joy. (Deleting misc EA folders/files, etc...)

I'm beyond angry, now I'm pis*ed... This problem is NOT going to get the best of me, I will find out what is happening here.

Does anyone know what the CC "code" is doing at the moment you hit the Login button? I know it hits the EA login servers and checks account login (obviously), but what else.... And when it hits the servers, even with an incorrect login, it should then show SOMETHING... What the heck is the EC doing at this point?

hmm when you uninstall the ec are you also removing the character files located in your documents folder ?
the more I read this the more it reminds me of a couple of years ago when messanna got involved and got someone to look into the log in server and there was something not working right for a very certain type of computer!

hmm when you uninstall the ec are you also removing the character files located in your documents folder ?
the more I read this the more it reminds me of a couple of years ago when messanna got involved and got someone to look into the log in server and there was something not working right for a very certain type of computer!

Wish i could remember the details

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Hi Storm... Actually, those character files are loaded by the client the first time you "log into" the game, so.. since I haven't been able to get the EC to ever "log into" the game - the files don't exist... (We did check to be sure, but they aren't there..

i am wondering if this is the problem for some reason it cant make the files? whatt if you loaded them from another pc ?(not sure if you have access to one)

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those files SHOULD not cause an issue in any case untill you have selected a character.

that being said, you might want to check the ea games folder in documents is not write protected

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Actually, the "character" files (individual char files) aren't "created" (for the first time) or "modified" (subsequent logins for each char) until you ACTUALLY log in each character. I can't even get to the screen that allows you to select a SHARD (much less a character)...

But thanks to you guys for hang'in in there with me and for all your thoughts so far.... Very much appreciated.

Stratics Veteran

Was that your first time running EC or did you install and uninstall it before? If so, did you use any virus/malware/spyware/adware removal programs during that time? Some of those programs might cause these kinds of connection issues while fixing and/or removing registry entries or adware.

Stratics Veteran

It'd be great if people who have no clue what the OP is talking about stopped responding to these threads. Makes it impossible to find a genuine solution.

I'm having the same issue on Vista x64. I was able to copy and paste the files to a VMWare copy of Windows 7 x64 and the game ran perfectly fine.

Is there an official response to this bug anywhere?

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No official response yet. I once used a malware removal program on Vista Ultimate - 64 bit called ComboFix, after which this issue started. Classic client was working fine but the Enhanced Client somehow wasn't connecting to the login server. I uninstalled and installed the game several times (you can copy the animation files and paste it to the new installation folder to lower the update size to a few mbs) without any luck. So I think some of the issues might be related to the removed registry entries.

I found this page via Google and decided that I'd like to post here as well. I started up a 14 day trial and installed the EC client (which is the client that I'd like to use, considering the classic client gives me crazy screen tearing and it's really small) and I'm having this exact problem.

Considering the last post was a month ago, I'm guessing there never will be a solution to this problem?

Are the shards even populated?

I was interested in this game because I enjoy the complexity of older games and this, being the first MMO, I wanted to give it a shot. But without a thorough 14 days and the most up-to-date client (being the EC) client, I guess I can't do that.

:/

I do play EVE Online as well, but I was hoping for a vacation in the world of UO.

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