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Start or stop PG&E service for your business

Use our easy online service request when you’re moving in or out

Most small and medium business customers can start or stop their gas and electric service quickly and easily online. If you’re an existing customer moving within PG&E’s service area, you can stop service on your current location and start service on your new location in a single transaction.

In most cases, you can start or stop service on the same day you complete your request—or arrange for service up to 60 days in advance.

Current PG&E customer adding another service address

Don't have an online account? Use the following information to create Your Account: Your account number and your phone number or the last four digits of your Taxpayer Identification numberSign up noworSign in without an online account using your last name, service address ZIP code and the last four digits of your Taxpayer Identification number.Sign in as a visitor

Select Add Another Address.

Enter your new service address. Then, pick a start date that falls within 60 days.

Select your electric rate plan.

Provide your contact information.

Review your information and submit your request.

Stopping gas and electric service

To stop service, you can either sign in to Your Account or sign in as a visitor.

After signing in, select "Stop Service" from the "Start or Stop Service" page.

Answer the question about gas appliances and select the date to stop your service.

If you don't see an option to stop service, this usually means your gas and/or electric service is already in process of being stopped or has already been stopped. You can review the status of your services in Your Account. NOTE: This information is only available when you sign in with a username and password.

After signing in, select “EDIT PROFILE & ALERTS” from your dashboard.

Go to “Account Services” under the Profile section.

Scroll to “Gas and electric service information” to see the status of our services.

If you see a status of "PENDING_STOP" or "STOPPED," no further action is needed.

Moving to another address served by PG&E

Are you moving within our service area? To transfer service, you can either sign in to Your Account or sign in as a visitor.

After signing in, select "Transfer Service" from the "Start or Stop Service" page.

Follow the steps for stopping service described in "Stopping gas and electric service" on this page.

Then, follow the steps for starting service described in "Starting gas and electric service" on this page.