TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

2.05Rooms

2.05Service

4.05SleepQuality

3.05Value

3.05

“comical”

Jan 21, 2013Kelli S, Bozeman

first got there and all of the christmas decorations were still up 2 weeks after christmas. clerk wasn't rude, just didn't go out of her way to be nice. got to room and there was bedding all over both beds. we went down to switch rooms, she was applogetic. but got to next room and there was a bunch of hardware in the sink from maintenance working on something. we just took it out and got settled in. then we went to the bathroom and the light wouldn't turn on, look up and the whole light fixture was dangling from the ceiling and out of order. by this time we were so over it. we showered in the dark the next morning. there was a different person at the desk. i told her of the light fixture. and she said, "well she should have known. we taped a note to the wall here for her". i asked for the managers name (which I lost) and she said," well you could have come down and she would have put you in another room!". had to laugh hard at that adventure. i'll try my best not to stay with this company if there are other choices.

Read management response to this review.

Management response from HospitalityMgr, Manager

I would like to thank you for taking the time to comment on your stay. I sincerely apologize for the inconvenience you were caused. We have been working on maintenance in our rooms during the slower months so that we can provide our guests with a pleasent and comfortable stay. Unfortunately, the communication between the front desk and maintenance has been an issue so we are striving to improve that. Again, sorry for the inconvenience and I assure you this will not happen again! We hope that you will give us another try if you're in the area.
« hide