We've known for a long time michelle has the best heart. And you're only finding out now? You must not have a heart because you didn't notice sooner. Her role in Downton is full of heart. Only heartless peeps don't notice it. In real life, she volunteers a lot of her time for various charities. And recently, she was voted one of Britain's most influential of 2014. She is one of the most positive and truly beautiful peeps inside and out.