Remote Technical Support

Training

We offer many different training options for our clients. Please review the options listed below and choose the option that best fits your needs. View the tabs below to see how each user group is typically trained. If necessary, download the “Training Request Form“ and fax it to us at 651.345.2215.

Instructional Videos We have a variety of instructional videos for you to watch at Instructional Videos. These videos are an excellent first step for training. For many people, this will be all the training you will need. If you need additional training, the videos you have watched will make that additional training more efficient.
Cost: Free
Set-up time: None, but you may need to download Flash Player to your computer if you don’t already have it installed. Download Flash player.

Web Training A Web Training gives you the ability to receive individual training without needing a JMC trainer to come to your school. The Web Training software allows us to control or see your computer screen, with your permission, while we talk with you on the phone. These can be done for individuals or groups but a phone must be located near the computer for this option to work. Typically we will have you watch any pertinent instructional videos prior to the Web Training.
Cost: Free.
Set-up time: Please schedule a Web Training one - two weeks before you would like the training by faxing the form below to us. There is a five to ten minute set-up time to load the Web Training software onto your computer. The Web Training software is free to you. Web Trainings for large groups also require set-up time for sound amplification. Please download the Web Training set-up guide by clicking here.

JMC Home Office Training – Lake City, Minnesota We are able to host your group at our home office in Lake City, Minnesota. This option gives you the ability to schedule a time to receive training at our home office for individuals or groups as large as ten. Typically we will have you watch any pertinent instructional videos prior to the Home Office Training.
Cost: Free
Set-up time: Please schedule a JMC Home Office Training two weeks before you would like to receive the training by faxing the form below to us.

On-Site TrainingDue to the overwhelming response to our web-trainings we no longer offer on-site training. Web-trainings are a free alternative that have met the needs of our clients from individuals to large groups. In certain circumstances you can still request on-site training by contacting JMC.

2. Download the Documentation
The documentation for the GradeBook is extensive and complete. Many teachers will download it as a PDF to their desktop and view it on their computer as a reference tool instead of printing it out.

Next-Gen GradeBook: This document is being revised and will be available in Septmber of 2015. Download this comprehensive documentation to guide you when you use the GradeBook.

If you are a new Secretary/Office Professional you can learn how to use the office program by completing the following steps.

Watch Instructional Videos Secretaries and Office Professionals use JMC to varying degrees so it will be necessary to consult the descriptions below to choose which instructional videos to view.

Explore the Office Program after you have watched the instructional videos to gain familiarity with the program.

Download and review the Starting the 2015 - 2016 School Year Checklist - This checklist is the tool every school office should use to make sure they are starting the school year correctly. This lays out all the steps that need to be taken to start the school year in a simple-to-understand and easy-to-follow format. Click here to download.

Make yourself familiar with the Office Professionals user page. As we add new features to JMC, resources for these features will be listed on this page if they are applicable to Office Professionals.

If further training is needed two options are offered to you from JMC:

The tech support line can answer any question you have Monday - Friday from 8:00 - 4:30 CST. The phone number is 800.524.8182.

You can set up hands-on web training where a JMC trainer can work with you over the phone and view your computer, with your permission, to go over any questions you have. Click here to download a training request form and fax it to us at least two weeks prior to the day you are requesting training.

Instructional Videos Click on the name of the instructional video to view the video.

1. Office Intro Videos If you are new to JMC and want a good starting point, the Office Intro videos are the place to start. These videos will give you an overview of the most important aspects of the Attendance module, such as working with student information, parent information, mailing labels, user privileges, emailing parents and much more.

2. Period Attendance If your school has the teachers taking daily attendance in their classroom via JMC's CAE (Classroom Attendance Entry) it is important for you to become familiar with the process. This instructional video with give you a complete overview of the Period Attendance module.

3. Student Enrollment - Adding and Dropping Students Currently there is no instructional video for Adding and Dropping students but Student Enrollment is very important for any school that receives state funding because that funding is typically tied to student enrollment. At this time the Secretary/Office Professionals page has a tab dedicated to Student Enrollment. Click here to go to the Secretary/Office Professionals page.

4. Student Lists JMC has about 100 predetermined reports already set up for you. We also give you the ability to create your own reports with the Student Lists function. These 100% customizable reports are also exportable to a text file so you can import them to a spreadsheet program to work with the data.

Optional Videos Some secretaries/office professionals feel that the videos listed in #1 and #2 (above) give them enough information to work with the Office program. Here are some other instructional videos you may find helpful.

7. Scheduling We have many resources available for you for Elementary and Middle School scheduling and High School scheduling on the Secretary/Office Professionals page under the Schedules tab. Please review those resources by clicking here to go to the Secretary/Office Professionals page. ______________________________________________________________________________________________________

If you are a new administrator you can learn how to use the office program by completing the following steps.

Watch Instructional Videos Administrators use JMC to varying degrees so it will be necessary to consult the descriptions below to choose which instructional videos to view.

Explore the Office Program after you have watched the instructional videos to gain familiarity with the program.

Download and review the Starting the 2015 - 2016 School Year Checklist This checklist is the tool every school office should use to make sure they are starting the school year correctly. This lays out all the steps that need to be taken to start the school year in a simple-to-understand and easy-to-follow format. Click here to download the Starting the 2015-2016 School Year Checklist.

Make yourself familiar with the Administrators user page. As we add new features to JMC, resources for these features will be listed on this page if they are applicable to Administrators.

If further training is needed two options are offered to you from JMC:

The tech support line can answer any question you have Monday - Friday from 8:00 - 4:30 CST. The phone number is 800.524.8182.

You can set up hands-on web training where a JMC trainer can work with you over the phone and view your computer, with your permission, to go over any questions you have. Click here to download a training request form and fax it to us at least two weeks prior to the day you are requesting training.

Next-Gen Lunch - Part Three - A short introduction to the POS (Point of Sale). Click here to view.

Next-Gen Lunch - Part Four - A short introduction to reports in the Lunch Module. Click here to view.

Explore the Lunch module after you have watched the instructional videos to gain familiarity with the program.

(Optional) Practice the POS or Lunch module with a demo school - Are you interested in trying a demonstration copy of the POS (Point of Sale) program or the Lunch module in the JMC office program? You can follow the directions on the Food Service Professionals page under the "Practice" tab. Many clients find it very helpful to practice the POS before school starts.

Download and review the Starting the 2015 - 2016 School Year Checklist - This checklist is the tool every lead Food Service Professional should use to make sure they are starting the school year correctly. This lays out all the steps that need to be taken to start the school year in a simple-to-understand and easy-to-follow format. Click here to view.

Make yourself familiar with the Food Service Professionals user page. As we add new features to JMC, resources for these features will be listed on this page if they are applicable to Food Service Professionals.

If further training is needed two options are offered to you from JMC:

The tech support line can answer any question you have Monday - Friday from 8:00 - 4:30 CST. The phone number is 800.524.8182.

You can set up hands-on web training where a JMC trainer can work with you over the phone and view your computer, with your permission, to go over any questions you have. Click here to download a training request form and fax it to us at least two weeks prior to the day you are requesting training.