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15 December 2014

DHL Teams Up with comGateway and Cheers to Launch New Self-Collection Service in Singapore

DHL Express, the world’s leading international express services provider, today announced a new service option for comGateway customers, offering them the choice of collecting their parcels from their preferred DHL service point at Cheers and FairPrice Xpress outlets across Singapore. The new service option will be rolled out in phases over the next six months with the first phase being just in time for the holiday season. Starting 15 December, comGateway shoppers can opt for this new service and select one of the first seventeen Cheers and FairPrice Xpress stores as their collection point. The subsequent phase will see an extension of this service to 30 outlets island-wide in the next six months.

This new service option is introduced in response to the growing demand among online shoppers for more flexibility to select their preferred time and place for delivery. There is also a growing number of online shoppers, particularly the younger generation, who no longer find their homes an ideal delivery location as they usually spend the majority of their time working or socializing outside of their homes. This initiative maximizes convenience and flexibility for customers who lead an on-the-move lifestyle by enabling them to collect their deliveries at a designated point close to their work or meeting place.

Mr Herbert Vongpusanachai, Senior Vice President and Managing Director of DHL Express Singapore, said: “At DHL Express, we constantly innovate to provide our customers the best service experience beyond just ensuring that deliveries are timely. Leveraging our combined networks and expertise, the strategic partnership with comGateway and Cheers enables us to pilot yet another initiative to better meet consumers’ evolving needs for flexibility. As e-commerce continues to take the city-state by storm, this consumer-centric initiative is a major step forward. We are looking to introduce self-collection services to more customers and benefit more online shoppers in Singapore in the near future.”

”At comGateway, we are constantly working together with DHL Express to deliver speed. The option for customers to pick up their packages at Cheers and FairPrice Xpress outlets is also about convenience as it gives them better control of their schedule,” said Danny Lim, CEO of comGateway.

Mr Victor Lim, Deputy General Manager, Cheers Holdings, said, “We are pleased to partner with DHL Express Singapore to provide our customers with greater convenience for their online purchases to complement their busy and active lifestyles. As our Cheers and FairPrice Xpress outlets are strategically and conveniently accessible island wide, I am confident our customers will find this new service a welcome solution to their delivery needs. The new self-collection service empowers them with the option to collect the items from a store of their choice to suit their agenda such as on their way home from work or at a time that best cater to their personal schedule.”