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Research Operations Coordinator

Join us and make a difference at one of North America’s leading digital performance marketing agencies!

If you’ve ever rolled your eyes at the rule “the customer is always right”, you know that good customer service isn’t about doing everything the customer tells you—it’s about guiding them to the best possible solution. If that happens to be one of your strengths, DAC Group might have the perfect position for you on our research team. Our “Geeks with Personality” need someone to act as a liaison between the Research and Account teams, coordinating RCF test lines for Print, IYP and Digital programs. That means finding a way to make the client, the vendor and your colleagues happy. If all that sounds like a piece of cake, we’d love to hear from you!

What you get:

The opportunity to shape the future – yours and ours – at a well-established and fast-growing digital performance marketing agency with offices across the US, Canada and Europe.

The chance to deliver excellent customer service to internal and external teams keeping all RCF test line projects up to date and running smoothly.

A highly organized analytical thinker with experience in data and order management who can keep track of the quality and effectiveness of RCF lines, resolving any issues as they arise

A self-motivated team player who can take responsibility for communicating test line expiration dates to Account Teams to ensure the lines are renewed or cancelled in a timely manner

Someone who is tech savvy enough to ensure all internal and vendor systems, applications, reports and technical industry information is understood and applied appropriately

An excellent communicator who can establish and maintain good working relationships with all Canadian and US call tracking vendors with whom DAC conducts business

A self-directed professional with advanced time management skills who is looking for a rewarding career, not just a 9-5 job.

What we want:

It’s really very simple: we want to know what makes you special. Send us an application that showcases your talent – and your personality – and shows us how you would thrive in our unique agency environment.