Premium designed frameless photo frames

Sold by Me Coffey Journey

Premium designed photo frames by KOHI (コフィー) – Two crystal clear, transparent acrylic tampered glasses held together by strong magnets to enclose your pictures, photos, name cards, certificates, menus, or any other 2-dimensional visual presentation in between them, viewable from both sides of the frame.

Exchange & Return Policy

Seller's Information

Seller

Me Coffey Journey

Shipping from

Return/Exchange address

Notice on Return/exchange

1. Products can be exchanged if there is a manufacturing fault.2. Original receipt is needed for product exchange within 30 days after purchase.3. No refund policy.4. Products can be exchanged provided that the products are in new and original condition.5. The difference will not be returned if the price of the exchange item is lower than the original item.

Please request for return by emailing us at enquiries@mecoffeyjourney.com within 7 days from the day order is received. You have to include the following details in the email:- Name:- Order no:- Contact no:- Product(s) to return:- Reason for return:Once we receive your request for return, we shall contact you within 3-5 working days for further instructions.

In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (via standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.

Just don't forget that before you ship anything back to us, please email enquiries@mecoffeyjourney.com first so that we can provide you with complete return instructions.

11Street Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.