Use Cases Introduction and What CALLR does

What are use cases?

Use cases are meant to present our services and features in an understandable and relatable manner. Use cases are not exclusive: effectively, the permeability between some use cases can be very high: for instance, custom IVR is very frequently used with call tracking since both address inbound calls.

We use the terms "inbound" and "outbound" quite often in this presentation. If you are unfamiliar with them, we advise you to check our dedicated Learning Hub article.