Serving Commercial

Real Estate Owners for 30 years

4 Billion Dollars of Assets Managed

Tailored Solutions Aligned to Customer Success

99 Percent Client Retention

One Stop Shop with Owner Perspective

We Simplify the Complexity

of Commercial Real Estate

15,000 + Multi-Family Units

Across the Pacific Northwest

Managing Five Million Square Feet

of Commercial Space

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Coast Real Estate Services

Coast Real Estate Services was founded in 1987, bringing over 100 years of combined management experience to the Pacific Northwest. We take an entrepreneurial approach to property management which aligns us to our clients. Our goal is to drive higher real estate returns to owners and investors, while providing the ultimate tenant experience.

SELF-STORAGE

Management of your self-storage assets.

The self-storage industry is a niche within the real estate industry that is retail in nature and more management-intensive than many realize. Coast Real Estate Services leverages our 30 years in business and 100+ years of leadership experience to make this complex system easy. Ultimately our goal is to maximize net operating income (NOI) for your facility. We achieve MAXIMUM NOI by employing revenue enhancing programs, re-engineering staff or simply retraining current staff, leveraging vendor discounts due to our buying power and effectively managing expenses line item by line item.

Management Services Include:

Hiring, training and supervising your staff.

Payroll services including all necessary employment records and deductions as required by federal and state laws.

Establishing unit mix and price structure, as well as fee structure and policy for late and other charges.

Implementing an accounting system including maintaining operating accounts and all vendor payments.

Full financial statement to the Owner by the 20th of each month.

In-House Auction processing.

Coordination of all advertising including internet, printed publications, promotional material design, and more.

Custom-tailored marketing programs for each storage facility.

Monthly site visits and analysis by Portfolio Manager.

Tracking and measuring of all key statistics and performance indicators and comparison of internal reports.

COMMERCIAL

Coast treats your Office, Retail, Industrial or Medical/Dental Property like the most important business we manage.

SELF-STORAGE

Management of your self-storage assets.

What Our Clients Are Saying

Over the years I have witnessed Coast grow and prosper but NOT at the expense of the consistent personalized care and attention to detail we have received beginning in 1987 as their first client. Our assets continue to thrive under their management.

Pat Sievers, Property Owner, Investor

Since I walked in the door of Coast in 2005, all my dealings with Coast personnel have been positive and I appreciate all of your good work and always wanting to do the best. It means a lot to me. I am grateful to be part of such an admirable ‘working together’ team!

Kay Fisher Meyers, Property Owner, Investor

I wanted to congratulate and thank Coast for the great work they are doing across our housing sites in maintaining the properties and meeting all of the compliance requirements. We are very proud of our properties and their condition. Thank you for helping us achieve excellence in providing quality affordable housing for families in need.

Bryan Ketcham, Director Catholic Charities Housing Services

You are an awesome company. Thanks for the many ways you partner with us.

Today, The Coast Group is one of the region’s largest and most respected real estate services firms of its kind, managing more than $5B in real estate assets (multi-family, office, flex, mixed use, self-storage, retail, industrial) with a service offering to property owners, franchisors, investors, and developers across the U.S.

Built as an extension of The Hoban’s service-oriented culture, they and their executive leadership teams have become synonymous with excellence, innovation, and reliability. Along the way, the brothers and Coast have been recognized for their professional accomplishments and work in the communities they serve, earning them the co-alumni of the year award from the Seattle chapter of the University of Notre Dame alumni association as well as the Family Enterprise Institute’s Washington Family Business of the Year.

Over the years, they invited others to join them as partners and co-leaders, allowing the companies to thrive and grow. In 2018, they formed The Hoban Family Office to create a platform for innovation (Coast Innovation Center), talent development, and leadership in service to the Coast Group of Companies. It also serves as their charitable arm, with a focus on service to the poor and vulnerable, support for combat wounded veterans, and development of tomorrow’s ethical leaders.

Tom leverages his vast network, engaging personality and refreshingly transparent approach into many venues, including his long-running column in the Herald Business Journal and as a guest speaker or lecturer all while serving on several boards or advisory functions, including Santa Clara University, Washington State University, The Washington State Governor’s Affordable Housing Advisory Board, The Commercial Broker’s Association (Puget Sound), Archbishop Murphy High School (Everett, WA), The University of Portland and others.

Tom graduated from The University of Notre Dame in 1984 with a BA in Finance and began his career as a commercial lending officer with First Interstate Bank in Seattle. It was there that he and Shawn identified a market need for Coast and launched the company.

A former coach, scoutmaster, and basketball referee, in his spare time today Tom continues to play recreational basketball, remains active in his church and enjoys time with his wife and three adult children.

CEO & Co-Founder

SHAWN HOBAN

For over 30 years, Shawn has been responsible for establishing and growing each of the operating businesses in the Coast Group of Companies and Hoban Family Office.

Hoban Family Office, the holding company for the operating businesses, leverages the resources of Coast to bring innovative ideas to the commercial real estate industry through Coast Innovation Center while serving the charitable causes of the Hoban family and their related businesses, focusing on education, veteran’s services and mentoring the next generation of leaders.

His industry and community service roles and recognitions include “Top 40 Under 40” Business Executive by the Puget Sound Business Journal, Director of the University of Notre Dame Alumni Association, Archbishop Thomas J. Murphy High School Board of Trustees Chair and Board of Regents, Fulcrum Foundation Board of Trustees, Vistage, Entrepreneur’s Organization (EO), and many other community organizations throughout the region. Shawn and his brother, Tom, have been recognized for their business success and community support as the Family Enterprise Institute’s Washington Family Business of the Year and as co-alumni of the year University of Notre Dame Alumni Association.

Shawn holds a Bachelor’s degree in Business Finance from the University of Notre Dame and is a Certified Commercial Investment Member (CCIM) and a Certified Property Manager (CPM) with the Institute of Real Estate Management (IREM). He is licensed with the State of Washington as the Principal Broker for Coast Real Estate Services.

Shawn and his wife, Kathie, enjoy travel and outdoor recreation while following the active lives of their four adult daughters and a growing generation of grandchildren.

MATT SHAFFER

Matt has held various leadership and executive positions in real estate, the US Air Force, Department of Defense intelligence community, software development industry, and consulting. His strengths and experience are in organizational design, strategy, and leveraging enterprise technology. Matt’s passion is aligning individuals, organizations, and strategy to bring about transformations that result in success for his customers. He, his wife and their two boys enjoy travelling and spending time outdoors hiking, biking, fishing, and participating in youth sports.

Chief Operating Officer

JOHN MAIHOFER

John is responsible for the daily operations at Coast.

He joined the Coast Group of Companies in 2016 after spending 15 years in banking where he held various sales and leadership roles. Most recently as a commercial lender for a regional bank.

KARIN CHRISTIANSON-HART

For almost two decades, Karin Christianson-Hart, Senior VP of Finance and Administration, has led oversight of Coast’s finance, operations and corporate policy functions. Under Karin, Coast delivers award-winning Human Resources, Accounting, Information Technology and Operations Support.

Karin is a solution-oriented team leader with a focus on maximizing returns for all stakeholders. Her management style is collaborative, creating an environment for innovation that has been a strength in attracting and retaining skilled staff in order to solve complex problems for clients.

With over 25 years in the property management industry, Karin brings a wide range of experience in software technology, budgeting and other key influencers of good outcomes. Starting out her career with a small property management firm provided her the opportunity to be involved in all areas of the business.

Karin is a graduate of Central Washington University with degrees in Accounting and Business Administration. She is a member of IMA and ASWA.

With a heart for missions, Karin serves as a current Board Member with Hands For Peacemaking, is a foster parent with Lutheran Community Services and a former chapter board member with Thrivent Financial.

In her spare time, Karin and her husband can be found running, boating, camping and riding motorcycles with family and friends.

SVP W. WA & Idaho

SHERRY C. REED

Sherry oversees the operations of a highly skilled team of Multi-Family Portfolio Managers. She excels in the management of mixed-use, garden style and urban apartment developments. During crucial development stages, she partners with clients on projects from successful lease ups through to stabilization – all while maximizing income, reducing expenses and risk. Her teams are engaged, energetic and consistently exceed their goals.

Sherry is proud to have over 26 years experience in the property management industry. Her career began as a Leasing Agent working for the Marketing Director at Lincoln Property Company. Sherry had a hand in the successful lease up of many of LPC’s developments and also played a role as the Business Manager. She then transitioned to a career with Equity Residential in the Portland, Puget Sound and Bay Area markets. She was chosen to lead and be the ‘boots on the ground’ when Equity expanded into the Bay Area. Sherry was a key team member in the transition of 15 properties in 18 months, including a portfolio purchase and other single transactions. Her strength and abilities include to attracting and retaining high performing employees, flexibility and execution to focus on the big picture while still focusing on attention to details. All qualities contribute to the success of Sherry in her role, making Coast successful and their clients, loyal and long-term.

Sherry enjoys golf, gardening, decorating and is very family oriented. She enjoys giving back to the community such as the Boys and Girls Clubs.

SVP Oregon

SUSAN STRATTON

Susan is an experienced real estate executive with expertise in and passion for stewardship of her clients’ properties and leading management teams. Throughout her twenty five years in the industry, she has been consistently successful at responding to changing market conditions, maintaining above market performance and driving value. Coast acquired a Portland based property management company that Susan started and built from the ground up in partnership with Norris, Beggs & Simpson, NBS Multifamily Management, in March of 2016.

Prior to founding NBS Multifamily, Susan’s experience was honed at Harsch Investment Properties, an owner and operator of more than $2 billion in commercial real estate properties totaling 18 million square feet. Susan spent thirteen years at Harsch, most recently serving as Senior Vice President of Operations. She presided over a 5,800 unit multifamily portfolio located in six western states. She excels at engaging large staffs toward meeting specific performance goals and outcomes and is an exceptional mentor, and her employees stand out in their skill development, adaptability and promotability.

Susan holds vast experience in oversight of corporate functions such as marketing, training, software implementation, accounting, risk management, and strategic planning. She designed and directed a $1 billion company-wide budget process for Harsch and provided corporate operational interface with property operation groups in six regional offices. She also implemented new resources, such as founding a training department and creating incentive programs.
Susan’s career has been rich and varied, and in addition to multifamily expertise, she has developed skills in all property types, including office, industrial, homeowners’ associations and retail projects.

Her passion extends to community involvement with organizations that serve at-risk youth. Susan is currently an Executive Board Member and Asset Management Committee Chair for Bridge Meadows. Bridge Meadows has the mission of developing and sustaining intergenerational communities for adoptive families of foster children that promote permanency, community and caring relationships, while offering safety and meaningful purpose in the daily lives of older adults. Susan holds a Presidential Key Executive (PKE) MBA from Pepperdine University.

VP E. WA & Idaho

PETE CHITTENDEN

Pete Chittenden is Coast’s Eastern Washington and Idaho Regional Vice President. A 12‐year veteran with affordable and conventional housing experience, Pete is an inspiring and natural born leader who has leveraged Coast’s unique culture, Coast University (our in‐house training program) and the support of a strong back‐office team to deliver better‐than‐market results for our clients.

Pete has been recognized internally and by industry organizations as a leader in his field. He is a two time AHMA Award winner for “Management Agent Staff Person of the Year”, which came consecutively in 2012 & 2013. An engaging personality, Pete is very passionate about his craft and thoroughly enjoys leading Coast’s efforts in his region.

A graduate of Washington State University, Pete is “plugged in” where it matters most. He’s used his network and relationships to serve clients in unique ways, bringing in vendor support and a trust‐factor that’s hard to match under another model.

Pete currently resides in Pullman, Washington with his wife of 18 years, his daughter and son. An avid outdoorsman, family man and active member of the communities Coast serves, Pete can usually be found on the sidelines of a youth basketball game, golfing with friends, telling tales of a recent bird hunt and cheering on his Cougs.

VP Commercial Properties

Michael Rourke

Michael joined the Coast team as a Portfolio Manager in 2015, bringing twenty-five years of property management and leasing experience; fifteen in Pacific Northwest markets. Before joining Coast, he served as the Director of Property Management at Lorig Associates, where he led a team of twenty employees and oversaw a portfolio of commercial, residential and mixed-use properties. Prior to joining Lorig, he spent seven years as the Vice President of Operations for CarrAmerica, directing management and leasing for three-million square feet of commercial assets.

In 2017, Michael was promoted to the position of Vice President of Commercial Properties, leading a team of veteran managers and overseeing the financial performance of a commercial portfolio numbering more than one-hundred properties and four-hundred tenants.

In his spare time, Michael likes to take advantage of all that the Pacific Northwest has to offer. Most weekends he can be found hiking, kayaking or fly-fishing somewhere in the Puget Sound region.

JOIN OUR TEAM

This is a “people” industry and we employ the best people in the business. Our excellence shows in our dedication to our residents and commercial tenants and in how much we value each other as colleagues. That’s why our employees say they are proud to work at Coast, a company that knows how home should feel.

Are you looking to be part of a team whose core values are:

Do the Right Thing - We do what’s right even when it’s not easy and when no one is looking. We are honest and won’t compromise our integrity. We are respectful and live out the ‘golden rule’ of “do unto others as you would have done unto you”. We tell the truth and we own up to our mistakes and take it upon ourselves to correct them and learn from them. Doing the right thing builds trust and loyalty and binds the work of the team to accomplish more together than we ever could on our own.

Get it Done - Whatever it takes, we will come together to get the job done and find a solution. We compete to win in the marketplace. We never give up. We are curious – always learning. We honor our commitments. The difference between us and our competitors is the fortitude and willingness to do the hard work necessary to win.

Others-Centered - We are here to help others. We care deeply for, and are deeply committed to the success of others. We will not let our teammates down. We build others up and will not tear them down.

Professionalism - We conduct ourselves in all environments with high standards, respect, timeliness, good judgment, politeness, dignity, accountability, preparedness, and a confidence in these qualities. Even in difficult situations our words are constructive. Our work product is a quality output of our high competence.

OVERVIEW OF AFFILIATED DIVISIONS

The Coast Group of Companies is a collection of five distinct divisions supporting the commercial real estate community throughout the Pacific Northwest and beyond. Our services include property management, equity investments, commercial brokerage services, construction services and facilities management. The collection of divisions works collaboratively to “Simplify the Complexity of Commercial Real Estate” for clients. Combined the leadership represents hundreds of years’ experience navigating the real estate market.