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Homeowner Resources

There are three types of Warranty Service Requests. Please read carefully through the Warranty Service Request types below to determine which type your request most resembles. Then, follow the corresponding instructions as described below.

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Warranty Service Request

Emergency Service Request

Total loss of heat, electricity, or water; severe water leaks

Defined as Total Loss of Heat, Total Loss of Electricity, Total Loss of Water, Water leak that cannot be stopped without shutting off all the water to the residence. IMPORTANT: If you need emergency repair service, DO NOT use the online request form. For warranty requests of this nature, please contact the appropriate party below.

Emergency Service Request Instructions

Please contact the appropriate service provider immediately using the numbers below to connect with 24-hour emergency services. Take steps to minimize damage including water shutoff.

Total loss of electricity: Barnes Electrical: 303-665-6188

Total loss of heat: 4 Seasons Heating and Air: 303-423-1982

Roof leaks: Boulder Creek: 720-863-6852

Total loss of water: plumbing leaks that cannot be stopped without shutting off all the water to the residence

Systems Plumbing: 303-487-7417

Lanterns Communities ONLY: LPA Plumbing, Inc: 303-650-9795

Urgent Service Request

Potentially damaging, safety or function issues

Defined as issues that include conditions that could cause damage to your home if not addressed (for example, gaps in tile caulking/grout work in tub/shower areas), safety concerns or improperly functioning devices in your home. For all appliance repairs and warranty please contact Mountain High Appliance directly.

Urgent Service Request Instructions

These service requests will be accommodated as they are received. Please complete the Warranty Service Request form below and a Boulder Creek representative will be in contact with you within 3 business days.

Non-Urgent Service Request

Other non-immediate items

Defined as issues that include conditions that do not lead to additional damage or improper function of devices or systems in your homes. Items may include; drywall nail pops, rubbing doors, squeaky floors, loose trim, cabinet door alignment, etc.

Landscaping Issues

Please call your HOA management company for all landscape warranties and questions.

Non-Urgent Service Request Instructions

These non-urgent service requests will only be accepted at 1 month and/or 11 months after closing. At 1 month and/or 11 months after your closing, please complete the Warranty Service Request form below for all Non-Urgent Service Request items and a Boulder Creek representative will be in contact with you within 3 business days.

Copyright 2018 Boulder Creek Brands LLCBoulder Creek Neighborhoods™ is a licensed trademark and tradename of Boulder Creek Brands LLC, a Colorado limited liability company. Floor plan information is for illustration purposes only and is not part of a legal contract. All pricing, availability, and specifications are subject to change without notice.

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