[Herald News Update] Account Center Maintenance - 8/22

[8/20/2011 11:13 am MDT: Brackets used in revised thread title with permission from Airmid! See below.]

I see this announcement on the Herald but it doesn't seem to be feeding here:

Account Center Maintenance - 8/22
Rowland Cox

18 Aug 2011 17:10:39 EST

Early next week the Account Center will be offline for an update. We will update you on expected downtime for both the account center and game servers as we know more. We do not expect the combined downtime to take longer than several hours.

Over the past week we have gathered and evaluated player inputs on the account center, and will update and adjust account information based on this feedback.

We disabled many of the billing processes to avoid inappropriate or untimely charges during the transition to the new account center.

Our first step in is to update and process all those on any form of recurring billing. This means If you are charged for 30, 90, or 180 days at regular periods, AND were set to bill during the period from August 5th, through the time in which we enable the account center, you will be charged.

Also, during this update, we will re-enable and extend gametime for those whose accounts were incorrectly moved to an inactive status. For anyone whose accounts may have lapsed due to an expiring gametime card, your time will be appended.

The ability to redeem game registration codes and other codes which allow you to connect to and play the game will run once we are confirmed the first part of the process is running smoothly.

Our intent is to maintain player and character data for anyone who updated their subscriptions during this transition to the new account center.

We will also re-enable account age and veteran rewards.

Again, if you call into for support, please request an incident number as we are also tracking feedback for our use during this time.

Thank you again, for your patience during this time.

Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!​

Our first step in is to update and process all those on any form of recurring billing. This means If you are charged for 30, 90, or 180 days at regular periods, AND were set to bill during the period from August 5th, through the time in which we enable the account center, you will be charged.

Click to expand...

No Sir ...

You broke it ... You eat it.
You broke it, You MUST renegotiate and reauthorize.
Think not? fine, run the old numbers ...
deal with real bankers why you have a reported stolen/identity set of BAD CC info ...

It takes a bit to feed over. We usually end up with multiple threads when we post ahead of the rss.

I noticed it is also not up on UO's Facebook page yet either. Thanks Tina for posting for everyone

Click to expand...

It hasn't showed up on the UO Japan site yet either (and still isn't on the Ultima Online Facebook page). However, it was posted on the Warhammer Online Facebook page AND on their official website. It was also posted on the DAoC Facebook page and the DAoC official website.

In all four cases, the announcement ends with the sentence that says: "Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!"

From what I can see on the DAoC Facebook page, the reference to veteran rewards has a few players a bit mystified. Not sure what they (and WHO players) all think about the references to Publish 72 or if they are scratching their heads and asking why they should care about UO's 14th anniversary.

Stratics VeteranStratics Legend

From what I can see on the DAoC Facebook page, the reference to veteran rewards has a few players a bit mystified. Not sure what they (and WHO players) all think about the references to Publish 72 or if they are scratching their heads and asking why they should care about UO's 14th anniversary.

Our first step in is to update and process all those on any form of recurring billing. This means If you are charged for 30, 90, or 180 days at regular periods, AND were set to bill during the period from August 5th, through the time in which we enable the account center, you will be charged.

Click to expand...

No Sir ...

You broke it ... You eat it.
You broke it, You MUST renegotiate and reauthorize.
Think not? fine, run the old numbers ...
deal with real bankers why you have a reported stolen/identity set of BAD CC info ...

Relevant to current "/fails"
Read the ENTIRE agreement ... but, this snippet here should raise some eyebrowshttps://profile.ea.com/acctcreate.do
First line: EFFECTIVE DATE: November 16, 2009

.. scrolling ... scrolling ... still scrolling ...

EA reserves the right to change our fees or billing methods at any time. If you pay a periodic (e.g. monthly) subscription for an EA Service, EA will provide you with notice of any changes to the fees or billing methods at least thirty (30) days in advance by posting such changes on the EA Service. You are responsible for reviewing the EA Service to obtain timely notice of such changes. Your continued use of the EA Service thirty (30) days or more after posting of the changes means that you accept such changes. If any change is unacceptable to you, you may cancel your subscription at any time, but EA will not refund any fees that may have accrued ...

Per the current UO TOS, THEY are in default/error ... they broke it ... they should eat it ...

ignoring/pretending that it did not happen, or, has not happened before ...

*shrugs*

time to give the nod to my banker ... suspicious accounting practices rumored to be originating in California EA ...
He's got valid resources to look into it with.
Valid reason too, someone monkeyed with the money method when my numbers were in there ...

tsk tsk no no bad monkey bad.

Chill Fayled, The Stratics community is voluntarily helping EA Accounting Hot fix their unannounced hot swap of accounting software.
*ahem* I believe the correct word is "un-wittingly". About a months worth ...

Stratics VeteranAlumniStratics Legend

It hasn't showed up on the UO Japan site yet either (and still isn't on the Ultima Online Facebook page). However, it was posted on the Warhammer Online Facebook page AND on their official website. It was also posted on the DAoC Facebook page and the DAoC official website.

In all four cases, the announcement ends with the sentence that says: "Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!"

From what I can see on the DAoC Facebook page, the reference to veteran rewards has a few players a bit mystified. Not sure what they (and WHO players) all think about the references to Publish 72 or if they are scratching their heads and asking why they should care about UO's 14th anniversary.

Click to expand...

It appears as if the Update they did on Thursday that was deleted was used as the copy/paste for the most recent information. This would explain why it did not RSS feed to anyone again.

We can either resurrect that thread that was moved off the forums or you have my blessing Tina if you want to edit your OP and wrap [Heralds Newest Update] in your subject line. (just go to advanced mode)

At least this will get a quicker eye from players looking for the newest information.

[8/20/2011 11:13 am MDT: Brackets used in revised thread title with permission from Airmid! See below.]

I see this announcement on the Herald but it doesn't seem to be feeding here:

Account Center Maintenance - 8/22
Rowland Cox

18 Aug 2011 17:10:39 EST

Early next week the Account Center will be offline for an update. We will update you on expected downtime for both the account center and game servers as we know more. We do not expect the combined downtime to take longer than several hours.

Over the past week we have gathered and evaluated player inputs on the account center, and will update and adjust account information based on this feedback.

We disabled many of the billing processes to avoid inappropriate or untimely charges during the transition to the new account center.

Our first step in is to update and process all those on any form of recurring billing. This means If you are charged for 30, 90, or 180 days at regular periods, AND were set to bill during the period from August 5th, through the time in which we enable the account center, you will be charged.

Also, during this update, we will re-enable and extend gametime for those whose accounts were incorrectly moved to an inactive status. For anyone whose accounts may have lapsed due to an expiring gametime card, your time will be appended.

The ability to redeem game registration codes and other codes which allow you to connect to and play the game will run once we are confirmed the first part of the process is running smoothly.

Our intent is to maintain player and character data for anyone who updated their subscriptions during this transition to the new account center.

We will also re-enable account age and veteran rewards.

Again, if you call into for support, please request an incident number as we are also tracking feedback for our use during this time.

Thank you again, for your patience during this time.

Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!​

If an account has no funds or insufficient funds to pay for an account do I get a billing email about it? I would like to be able to resolve any account issues that pop up however I won't be sure funds are in the payment account until after a certain date.

Currently Offline
The Mythic Account Management site is currently down for maintenance. We should be back soon.
Sorry for the inconvenience.

Click to expand...

No telling when or if the game servers will actually be going down. And they didn't say exactly when codes would be able to be activated again today. Obviously best case scenario we will be able to activate them at some point today, if it's not best case, then some time later this week hopefully.

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