“People don’t care how much you know
until they know how much you care”
John Maxwell.

Yes its easy to get caught up in the business of life or the daily routine, and loose sight of how important the simple things are. I am always impressed when I see an actor perform their act, as if it is for the first time with passion and purpose, and yet that performance could be the 100th time. As the observer I appreciate this and feel special.

Think of all the actions we repeat every day that have value, and yet the magic of the act can dull out due to repetition. There is a fine line between routine and a rut…!! Routine with variety is the Key to success and happiness. The rut of the ‘same old’ is a kiss of death.

NEVER LOOSE SIGHT OF THESE VALUE

HELP – CARE – TRUST 1. Show you are there to HELP 2. Display how much you CARE 3. Prove that you can be TRUST

We are Not Just Hairdressers!

Hair Vivienne Mackinder For Simplicity Hair extensions.

Photo Roberto Ligresti. Make up David Maderich.
Fashion Montgomery Frazier.

DAILY SALON – Examples of how to add value.

ONE: Smile and make eye contact, DON’T RUSH THIS PROCESS
Look long enough into the clients eyes to see their ‘eye color’. I look deep into peoples eyes to truly connect with a big smile. I show I care, I am happy to see them and I want them to feel special.(care)

TWO: The sweetest sound is the sound of our name
So don’t be shy; address the client by their name during the service it helps to bond. (care)

THREE: Plant a seed for tomorrow
At then end of a service offer a future idea. Or suggest that the client brings in photos of other hairstyles they like, for consideration during their your next appointment. As the beauty/fashion experts be ‘the source of inspiration’. (help)

FOUR: Great customer service
Is treating someone with compassion and respect. Make sure you delivered on your promise today. AND Ask “Is there anything else I can do for you today? (Trust) care and help.

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4 thoughts on “4 WAYS TO ADD VALUE – I am NOT JUST a hairdresser”

Ha ha, that is funny. This is an exact quote that Bill Prather used to say to me when I worked with him. And he used to say it while working on stage for TRI too. Classic! I wonder if he knew John Maxwell back then in 1987.