Consumer Issues

Consumer Issues

Whether you've purchased a faulty item, have been a victim of a scam or want to find out how to complain, we can help. We've compiled a list of useful links which will help you to find the information you need to make a decision about what to do.

The Australian Securities and Investments Commission Infoline (1300 300 630) can give information on the obligations of credit providers. It deals with complaints about misleading and deceptive conduct in the provision of goods and services.

The ASIC MoneySmart website has information on how to complain about financial services and products - the site also contains sample complaint letters.