You work with incredible co-workers everyday; the programs and resulting degrees are legit/excellent; best/most fulfilling job I ever had.

Cons

Third-party call monitoring can end in your termination based on THEIR interpretation of what was said. I had no infractions before getting my first; no chance to correct or defend what was actually said-just terminated.

Advice to Management

There has to be more accountability in the decision to terminate productive, hard-working ARs. I was told I said things that I know I didn't say, but was never given a chance to improve or even defend the bogus allegations against me. Too easy for management to let someone go knowing the person being let go won't have any say.