Your Wi-Fi booster is starting. It may take up to two minutes for your Wi-Fi booster to turn on. This process is complete once the LED is a solid blue.

Flashing purple

Your Wi-Fi booster software is updating. Do not turn off your Wi-Fi booster during this time.

Amber

Your Wi-Fi booster is working, but moving it closer to the Wi-Fi booster that is connected to your modem could optimize performance.

Red

Your Wi-Fi booster is not connected to the network. If it is the Wi-Fi booster connected to your modem, check the ethernet connection. If it is located elsewhere in your home, try moving it closer to the Wi-Fi booster that is connected to your modem.

Following the TELUS My Wi-Fi app instructions will help you determine good locations for your Wi-Fi boosters.

To optimize coverage, pick a location halfway between your modem and an area of poor or no signal

Use the app’s location tester to determine the area is in a good position

Below is an example of an optimally-covered home:

Expansion Pack for TELUS Boost Wi-Fi Quick Start Guide

LED Status Light Help:

Solid blue

Your Wi-Fi booster has a good Wi-Fi or ethernet connection.

Flashing blue

Your Wi-Fi booster is connecting to your home network.

Solid purple

Your Wi-Fi booster is starting. It may take up to two minutes for your Wi-Fi booster to turn on. This process is complete once the LED is a solid blue.

Flashing purple

Your Wi-Fi booster software is updating. Do not turn off your Wi-Fi booster during this time.

Amber

Your Wi-Fi booster is working, but moving it closer to the Wi-Fi booster that is connected to your modem could optimize performance.

Red

Your Wi-Fi booster is not connected to the network. If it is the Wi-Fi booster connected to your modem, check the ethernet connection. If it is located elsewhere in your home, try moving it closer to the Wi-Fi booster that is connected to your modem.

Installation Tips:

To install and manage your TELUS Boost Wi-Fi, use your device’s app store to search for and download the TELUS My Wi-Fi app

Note: If you are downloading the app on an iPad and cannot find it in the app store, you may need to select the iPhone Only option at the top left of the app store screen.2. Ensure that you have installed your previous TELUS Wi-Fi boosters from the Starter Pack. The My Wi-Fi app will guide you through this installation process3. From the top menu of the app, go to Settings and select Add another Wi-Fi booster4. Without unplugging your first Wi-Fi booster , connect your new Wi-Fi booster to your modem using the ethernet cable provided. If your modem has no vacant spots, you may temporarily disconnect one non-Boost connection to enable the Boost install5. Wait until the LED light to turn from solid purple, to flashing blue, to flashing purple, to solid blue. This may take up to five minutes

Note: This step transfers your existing Boost Wi-Fi network settings to your new Wi-Fi booster.6. Once the LED light on your new Wi-Fi booster turns solid blue, follow the My Wi-Fi app steps to determine a suitable location for your Wi-Fi booster. The TELUS My Wi-Fi app instructions will help you do the following:* To optimize coverage, pick a location halfway between your modem and an area of poor or no signal* Use the app’s location tester to determine the area is in a good position* Below is an example of an optimally-covered home:7. Once your new Wi-Fi booster is installed, it will appear on your My Wi-Fi app’s home and network screens8. Repeat steps 3-7 for each additional Wi-Fi booster you install

Video: How to set up your TELUS Boost Wi-Fi

I received a communication from TELUS about a Boost Wi-Fi offer

Customers that are contacted via email or SMS text for this purpose that would like to participate in improvements are required to confirm their identity and mailing address to proceed with the improvement initiatives.