• Does current airline capacity match the demand environment?• What are the most promising inbound markets?• What is the effect on growth of certain inbound markets having on the corporate travel market• Evaluating new entrants and gamechangers such as low cost long haul airlines - and how new generation aircraft have opened up new city pairs • State initiatives and cross industry collaboration efforts to improve access and attract aviation services to VIC

• How can buyers create a high performing hotel programme in current market conditions?• How can hotels create value for their buyers?• Understanding the latest with BAR, LRA, non-LRA and dynamic pricing - who is using what and why?• New players from the sharing economy and minimising risk• Hotel loyalty schemes - how do they align with a business travel programme?

• Digitisation as an enabler of personalised travel• Working with ecosystem players and sharing data to deliver a seamless travel experience across all touchpoints • Leveraging analytics: how to turn data into actionable information that intelligently understands and delights the customer (and enhances revenue)

• What is the best way to optimise travel spend in the current environment?• The cross challenges of reconciling business travel needs and personal traveller demands• How to engage travellers to ensure they comply with policy guidelines and use negotiated rates eg through feedback loops and education• How have new payments methods, such as virtual payments, augmented the traveller experience and improved expense management? • Catering for the mobile workforce - safety & security challenges• How are TMCs and travel suppliers evolving to manage the changing demands of the modern business traveller? What are some of the key factors they need to consider in order to get buy in from the procurement department as well as the travel category manager?