Testimonials

WHAT CLIENTS SAY

We love to hear feedback from our residents, guests and their families. Please email us with your comments or if you would like to share your experience.

OUR TESTIMONIALS

Thank you for your words!

Dear All,
Thank you for making Grandma’s 90th Birthday special. We all enjoyed her party and appreciate all your care, support, and hard work.
Best wishes

Nichols Family

“The whole experience of caring for the residents was simply first class. He was treated with compassion and dignity. His wishes were considered and he was made to feel that Goatacres was now his home and helped to be comfortable with the change in his circumstances. The care and support was excellent and I would highly recommend Goatacre Manor.”

JB (Friend of a resident)

“Always caring, always attentive and it really feels like a care home with a capital C on care and capital H on home.”

Andy P (Son-in-law of a resident)

My father became a resident at Goatacre Manor ....following a long stay in hospital. Initially, my sister and I were very concerned about moving him out of hospital, as at this time, he was very frail and suffering from vascular dementia. However, we
needn't have worried, as from day one he was well cared for and given his dignity. Staff were so very kind and couldn't do enough for him. We were extremely impressed by the standard of care and the attention they gave him. Importantly, staff got to know my Dad in an extremely short space of time, understanding his likes and dislikes and treating with the upmost respect. My father sadly passed away in January 2019 but we were so grateful he died so peacefully at Goatacre Manor rather than in the hospital. After he died, my sister and I received wonderful support from all the staff at the home. We are so glad my father was able to spend his last few days around such kind, caring people.

Judith V. (Daughter of a resident)

My dad receives excellent care and his accommodation is clean and comfortable. All the staff and management are very caring and supportive. All meals are cooked there and are plenty of choices. I am happy in the knowledge that dad is safe and secure and he is happy.

Sheryl H. (Daughter of a resident)

At Goatacre we provide a resident and family member feedback form. We also regularly receive lovely thank you cards.