Posts Tagged ‘Mavericks’

If you use certain Western Digital products be careful when upgrading to Apple’s Mavericks software (OSX 10.9)

Do you use Western Digital’s Drive Manager, RAID Manager or SmartWare software products? If you do, don’t upgrade to Apple OSX 10.9 Mavericks.

Western Digital have issued a warning to it’s customers after they experienced data loss issues when upgrading their Mac’s to the new OSX 10.9 Mavericks software which comes as a free upgrade.

The issue concerns how Mavericks interacts with specific WD data management software. Often the interaction is catastrophic and cause all user data to be lost. A statement from Western Digital said: ‘We want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9)…WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications.‘

Western Digital advise all users of it’s external hard drives not to upgrade to OS X Mavericks yet. For users who have already done so they advise uninstalling all copies of WD Raid Manager, WD Drive Manager and WD SmartWare – all of which WD has removed from its site to avoid fresh installations, and then perform a system reboot the system to avoid data loss.

If you’ve lost data due to the Maverick’s OS update and need it recovered we recommend you choose a reputable data recovery company to retrieve your information.