I was billed twice at the debit machine, nearly two months later we still not recieved money back. I knew as soon as it happened, but the cashier said she couldn't see it. I called as soon as I got home, no problem they said, send our bank statement showing double billing. So we did, week after week, 3 weeks later we are told it will take up to 21 buisness days.

We continue to get call centre staff who are all "SUPERVISORS" when asked to speak with a manager.

They have said that they have record of reinbursing us, we need to take it up with our bank. Maybe we will have a better response now that our bank is investigating it.