Resolving Conflicts on the Job

Overview

A quick resource for keeping and preserving harmony.

Conflict, misunderstandings, and contrary points of view are all a part
of the workplace -- and employees who can’t effectively deal with these
differences may be stunting their career growth. Now, in a newly updated
second edition, Resolving Conflicts on the Job gives succinct and clear
guidelines for dealing with conflict on both interpersonal and
organizational levels. The book explains proven methods for resolving
differences and suggests specific techniques that aid in:

* giving and receiving criticism

* handling disputes at different levels of an organization

* resolving disagreements within a team

* managing different personality types

Completely updated with a new chapter on keeping cool in a conflict and
exercises to determine whether disagreements are constructive, this
timeless guide will enable managers to lead their teams without starting
an argument.

About the Authors

Bill Withers (Collingswood, NJ) is responsible for organizational
development, training, and dispute resolution for R&B, Inc. He has
consulted with and created innovative designs for client companies in
the United States, South Africa, Canada, Russia, and China. He is the
author of The Conflict and Communication Activity Book
(0-8144-7167-6). Jerry Wisinksi (San Antonio, TX) is the author
of Building a Partnership With Your Boss (0-8144-7013-0).

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Order Now!

For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.

Buying in Bulk?

We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org