2018 Annual Report on the Fraud & Waste Hotline

The Fraud and Waste Hotline program has received more than 9,600 complaints about fraud, waste or wrongdoing at the City of Toronto since the Hotline was established in 2002.

In 2018, the Hotline received 643 complaints consisting of approximately 1,000 allegations. Every complaint received is reviewed. In 2018, 37 per cent of them were fully investigated, and of that, 15 per cent were substantiated in whole or in part.

Below is a summary of the program’s activities and achievements for 2018.

More than 9,600 complaints received since 2002

643 complaints in 2018 made up of approximately 1,000 allegations

100% of complaints reviewed

89% of complaints involved a preliminary investigation

37% (239 complaints) fully investigated; 15% of those complaints were substantiated in whole or in part

26% of substantiated complaints were anonymous

Actions taken include:

6 employment relationships terminated

4 employees disciplined

$635,000 actual loss in 2018. This amount is expected to increase as outstanding 2018 complaints are concluded in 2019