Web Chats

Chat is available Monday-Friday 9 a.m. - 5 p.m. To begin your chat session, click the graphic at the left. Please refresh your web page if attendant appears to not be available on schedule.

Chat service is a quick way to get a question answered or to be referred to a government resource in the Central Florida area. Complex questions and situations may be better served by calling us at (407) 836-3111.

Online Requests

Online requests are available 24/7. Online requests are a great way to track your requests, receive email updates and stay informed. Requests received after-hours and weekends will be processed the next business day.

Smartphone App

OCFL 311 is a mobile app for Apple & Android users. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Residents who provide their contact information can view the status of their reports to ensure proper resolution.