1. What It Is

The USAN Cloud’s Multiple Tier 1 network carriers ensure always-peak performance and full redundancy. Fourteen data centers and Points of Presence across the country always deliver the least-cost, fastest routes. Security is always at the highest level—that includes both attack protection and regulatory compliance. And it’s all watched over around the clock by USAN employees at our Network Operations Center.

2. What It Does

The USAN Cloud is a total call center platform. The USAN Cloud provides you end-to-end call center capabilities: from call answer to call analysis. That includes advanced automated answering tools, reliable and sophisticated call routing, comprehensive workforce management solutions, and the platform to transform your multiple customer channels into an integrated Omni-Channel.

3.Why Should You Care

The USAN Cloud is a smart investment. Revenue grows as customer satisfaction grows, and when your automated and live agents have the kind of integrated information, that allows them to sell more effectively. USAN Cloud technology eliminates a range of capital and operational costs. And smarter IVR and ACD systems improve call handling while our WFM solution increases both agent productivity and motivation.

The USAN Cloud

The USAN Cloud is a central part of an Omni-Channel commerce and contact center environment. It supports multiple communications protocols, and easily integrates your existing technologies and infrastructure. Want to learn more? Watch this video for a quick and complete tour of the USAN Cloud.

Features

Highly available carrier grade solution

Minimal administrative costs

Always free upgrades and updates

Utility pricing

Full redundancy

Private and public cloud technologies

25 years in the cloud

Security

Benefits

Your contact center systems will always be up and running at peak performance.

Free up your operational budget and resources for more strategic and critical work.

You’ll always be running on the most current version, with the most current and advanced features.

Make the move to the Cloud

Moving your contact center to the cloud can lead to significant cost savings and business agility. But many businesses still have legitimate concerns about security, compliance, integration among others. Check out this infographic that separates the facts from fiction so you can make an informed decision.