12 Dara, the project manager Taking responsability The story of Sam, who works in the Internet dispute resolution section of the WIPO Arbitration and Mediation. Our collaborative working culture The story of Dara, who applies for a project manager position at WIPO: she gets the job. 2 Dara reads WIPO s Staff Regulation and Rules and Rules that have been recently updated. I can t wait to start! SRR Dara, the project manager Dara, the project manager Dara, the project manager The initiatives illustrated by Dara s story Implementing an ERP system At the end of 2013, AIMS Evolution will transform our basic administrative data into intelligent information and enable us to analyze our performance. Its true impact will lie in helping us to work smarter together from administrative staff to senior managers. Improving our ICT framework ICT governance has been strengthened to ensure cost-effective investment in the medium term. Through project management training, staff have learned to plan and manage IT projects in a more integrated way using an organization-wide project registration system. SRR 1 After her interview at WIPO, Dara learns that she got the job! On joining WIPO Dara s information needs to be filled in different systems and forms. Omar, an HR assistant, helps her out. Sorry for this administrative overhead. We re about to adopt a fully-integrated HR system. It will be much easier in the future. Revising Staff Regulations and Rules Our new modernized staff regulatory framework provides the Organization with a streamlined contractual framework, ensuring clarity and transparency in staff contracts, and paving the way for a more flexible workforce. SRR 3 During her first day on the job, Dara attends a What s New meeting: one employee presents his ongoing projects to more than 100 staff members. The topic: WIPO s new Beijing Treaty on Audiovisual Performances. It s interesting to see what my colleagues are doing. A good start in the work week! flexible work week 40h Communicating better with each other Staff met in ten cross-sectoral groups to improve internal communications resulting in 14 practical actions and initiatives which were designed to bridge gaps, break down silos, create feedback opportunities, and encourage more informal sharing of information. That document is pretty clear and easy to read... Oh, the 40 hours working week is flexible. That s fair. External Offices - following the sun to work as one We found that we could exploit an opportunity by using our external offices to provide a point of contact for customers, even when our Geneva headquarters is closed. This strategy, known as follow the sun, now enables our customers to contact WIPO around the clock. flexible work week 40h 4 Dara starts her own project. She is offered to attend a 5-day training program in project management. She goes to a class given by a coach called Tara. Always think of the matrix organization... Strengthening our working as one culture We fostered cross-sectoral projects to encourage horizontal cooperation and to break down the silo culture within the Organization. The initial positive effects of this approach are reflected in the staff survey through the improved perception of the working as one culture....and collaborate with other divisions Establishing a comprehensive as much Ethics as and Integrity System you Our can. business ethics training program gave staff an opportunity to learn about our Code of Ethics and how to recognize and manage a conflict of interest, maintaining impartiality and independence in their work. It sought to reassure staff that they can obtain confidential advice to help guide them to do the right thing. Illustrations: Christian Bili Сэм, специалист ЦАП The initiatives illustrated by Sam s story Reducing WIPO s adverse impact on the environment We distributed free day bus passes to encourage staff to use greener means of transport and we dedicated a month to promoting the use of bikes, which included offering electric bike trials and labor-free bike repair stands. We undertook a number of activities to reduce waste. 1 Sam arrives at the office on an electric bike lent by WIPO, which encourages its employees to use alternative means of transport and reduce their carbon footprint. It s such a pleasure to commute by bike the fresh air reminds me of the cooling system in WIPO s new buildings: it uses lake water! Improving accessibility to WIPO campus and services We have taken the first steps to improve our services for persons with physical disabilities or visual impairment, including making our website content accessible. Our new buildings have spaces which can be accessed by all and an architectural study details modifications recommended for existing buildings. Internal Audit & Oversight Division HR?? Ombudsman? Ethics??? SRR 23 flexible work week 40h SRR flexible work week 24

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