Work at Home Bilingual Customer Retention Expert (English / Spanish)

Work at Home Bilingual Customer Retention Expert (English / Spanish) This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKRYSTAL45 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Didn't find what you're looking for? Search again!

Other Other Jobs

CSR W/ BenefitsDescription: Would you like to make your computer and phone work for you Now you can earn a great income FROM HOME using your computer and phone. 26-year-old national company is actively seeking outgoing and ambitious (more...)Company: AmeriplanLocation: McallenPosted on: 11/20/2018

Established Virtual Call Center Hiring Appointment SettersDescription: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning Company: TeleReach CorporateLocation: BrownsvillePosted on: 11/18/2018

Part Time Event SpecialistDescription: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)Company: Advantage SolutionsLocation: BrownsvillePosted on: 11/16/2018

Virtual RecruiterDescription: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)Company: Mommy Jobs OnlineLocation: McallenPosted on: 11/16/2018