4 WARNING SIGNS THAT YOU NEED TO GATHER BETTER FEEDBACK FROM YOUR CUSTOMERS

May 18, 2016

Do you get your fair share of market insight?

Now, really, from your current reviews and testimonials, do get the kind of feedback you need in order to grow and develop as a business?
❏ Yes.
❏ No.
❏ Maybe.

If you ticked the first option, then, no need to read this further. Please, step away from this article! But if you’re still thinking about it… Here are the 4 warnings you need a BiT of a reputation upgrade!

You get NO Feedback

People always have opinions. Whether they’re good or bad, people always have something to say. There’s no such thing as NO feedback! Unless we don’t exist on our customers’ radar.

As an organization in today’s environment, that’s quite a fail and a hint that we’ve either opened for business in the last 10 minutes or our customers simply can’t reach us. This is one of the most obvious clues that we absolutely NEED to build our online reputation.

Best in Test is one of the easiest to use reviews and testimonial tools. You need no tutorials or training, everything is self-explanatory and it available instantly after the purchase. It is the perfect tool for start­ups to manage on and offline notoriety. One important difference from all other feedback management tools is that BiT keeps track over your real clientele and gathers their observations and reactions directly and authentically.

You get too much feedback

Outranking feedback means we get too much negative feedback. They say we learn from constructive criticism, but there’s a point where we realise we need to sell another product/service. That wouldn’t be such a big deal unless we’d know specifically what people meant by posting “Your product sucks!” over and over again on our site, or even worse, on our Facebook page.

Lucky you, BiT has your back again! The tool allows you to connect to your clients and actively engage them in your improvement process. BiT won’t post negative reviews right away. It grants you a 14 days break in which you can get the in-depth explanation behind your client’s criticism and invite them to reconsider. How cool is that?! What other tool does that?

You’re still JUST online!

They don’t call them smartphones for nothing. We mean, we’re still waiting for the day our smartphones will cook us breakfast, but till then we’ll settle for instant access to any piece of information, real time communication with anyone in almost any part of the world and 24/7 engagement in one’s life feed. Plus, they’re small and easy to carry around, which makes them
literally indispensable! So, we’re connecting through our mobiles; we’re shopping from our mobiles; we read on them, etc. Basically, we’re sharing life on and from our mobiles!

Now that’s a gigantic sign saying that the party’s already moved there. So, do you want to boost your ‘reputational game’? Mobile­ize your business! Move there with all your surveys and testimonials, as well.

Coming with a more personal approach than most of the other review tools, BiT’s main focus is getting feedback on location, via its anti­spamming and very friendly iOS/Android app which had a surprisingly high response rate until now. Collected ratings are then transformed into customer references that generate reputational stability and higher Google rankings.

You only get stars

Most feedback tools give you stars. We all like stars. Stars are good. They mean we’re doing a _______ (insert poor/fair/good/excellent appraisal) job. But that’s about it! They don’t help us grow. They don’t tell us “Lose this feature, keep that element”.

To solve this, too, through an elaborate algorithm, the BiTreviews results offer you valuable information on how and where to improve.

So, Best in Test not only gives you insight on your clientele, but it helps you grow your business and boost your reputation at the same time. Yeah, but BiT is an elite tool… for smart companies. Are you ready to test it, now?

Claim your FREE version here!

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