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Greg A., Engineer

Category: Phone Systems

Satisfied Customers: 6830

Experience: Working with Electronics for 25+ years.

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I have a new panasonic dect 6.0 plus answering machine and

Resolved Question:

I have a new panasonic dect 6.0 plus answering machine and set of 4 phones. The answering machine keeps saying memory full but there are no messages on it. Also when trying to leave a messages after a few seconds it beeps. any message left is cut very short even though it is set to record 3 minutes

First a little explanation about the number you found.The KX-TG6641 is the "base" model (meaning with only 1 handset) and the KX-TG6643 is the "system" model (meaning that there should be 3 handsets).

As for the issue of not being able to record long messages, that has me a bit concerned, because you mentioned that you "deleted" all of the messages you have (had) on the system AND have the message length set to 3 minutes.

So what I am wondering is if you MAY have some "other" answering or message system connected to this phone line. This could be another physical device in your home - connected at a different phone jack - OR perhaps a "voice mail" system from your service provider. Either of these systems could be taking your calls.

To find out what is happening, may I ask if you can do a little TEST for me? That TEST would be to turn OFF your current answering system (in the Panasonic base unit) and then place a TEST CALL to your home - to see if some "other system" answers the call.

You were right- the other system was actually ON and taking calls and the system was full. It didn't have a greeting so the new system greeting was being played. I turned the old system OFF and replugged in the new system. Then I called our number from my cell phone and it took my call recorded my message and there was no announcement from the old system. I think the problem is solved!

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