Client Review

Manager of this branch is exemplary. He is very customer friendly and extremely helpful. They know my name (!)
The location is easy for me to get to, and I can always find parking.

Don't much care for the parent company or the savings interest rates. They do give a free checking account. But since they took over Sterling Bank - they have been trying to increase their business by calling themselves a "STORE" which I find disingenuous. (get ready to pay more for services, people!)

I have been involved with banks in a variety of roles as an individual and as business owner for five decades. One of those decades as a mortgage broker. I recently came to Umpqua Bank in Newport when Bank of America was taken over by Bank of the Cascades. I opened both personal and business accounts and savings account for my minor daughter and was impressed with the patience and professionalism of everyone I dealt with. In almost 50 years of banking, I have never had a better banking experience. In my opinion, their goal to be "the world's greatest bank" seems to be working well for them.

It is wonderful to go into a financial institution where I am recognized by name and helped by concerned individuals. It does not matter what I am there for, depositing funds, asking about a loan, paying a mortgage, I am treated with courtesy and respect.