TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today that
Fairfax Media has awarded TeleTech (News - Alert) a multi-year contract to develop and
implement a comprehensive customer experience program. Fairfax Media is
a leading multi-platform media company with operations in Australia and
New Zealand.

As part of the initiative, TeleTech will:

Implement multi-channel technology including video chat, voice, web,
e-mail and social platforms to enable Fairfax to connect and
communicate with their customers anytime, anywhere, from any channel
and across any device

Train, manage and motivate a team of dedicated customer experience
specialists empowered to deliver experiences that lock in long-term
customer loyalty

"The media world is in a state of dramatic disruption and the winners
will figure out how to turn this into opportunity for their customers,"
said Ken Tuchman, TeleTech chief executive officer and chairman. "We are
proud that Fairfax Media has chosen us as their partner in this critical
time in their history. We are confident that our integrated strategy to
execution platform will provide them with the insight and operations
they need to acquire and retain their most valuable customers and
deliver sustainable growth."

ABOUT TELETECH

For 30 years, TeleTech and its subsidiaries have helped the world's most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 41,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit http://www.teletech.com.