Color Coding of the CRM Call Cycle Plan Changes When Applied to the Weekly Schedule
Follow

Updated October 12, 2017 17:18

Overview:

A user applies the Call Cycle Plan to the weekly schedule. The call color coding does not reflect the original in the cycle plan.

Root Cause:

Colors are dependent at the time of the call.

Solution:

This issue occurs when a user applies a cycle plan to a week occurring in the past. Since the date of the call is now past, the color of the call adjusts to reflect that. The correct coloring is applied when the user applies the cycle plan to the week ahead.

Related Documentation:

N/A

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.