In all areas of our lives, both personal and professional, it is very important to retain control. When people say things they don’t intend, they have lost control.

I tend to think less about being in control and more about being intentional. There are situations where it is important to be pleasant and other situations where it is important to be firm. Knowing when to use the correct emotion and response is being intentional. Actually using the intended emotion and response is retaining control.

Keep your eyes open. Inspiration can come from anywhere.

This post was inspired by a LinkedIn Group post from Chris Tompkins, CEO at Go! Media International.