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If for any reason you are not satisfied, you can return any item in its original condition for a refund or exchange. Engraving and shipping Charges are nonrefundable. If you have any questions about our return procedure, please don't hesitate to contact us.

Any improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized (by a jeweler other than Sarraf Jewelry Inc.), altered, special ordered items or damaged in any way cannot be accepted for return.

Can I return or resize an engraved ring?

Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however, the $25.00 engraving fee is non-refundable

Return or Exchanging of an item which is within the 30 days of receipt

Returning or Exchanging an item still in the same condition as shipped to you

Returning

You do not need a return authorization. Make a copy of original Invoice or Email order confirmation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with a diamond appraisal certificate Place all the original packaging in the box.

You can ship your item via FedEx, UPS or US Post Office. We recommend using FedEx or UPS. Regardless of the courier, you use you need to make sure the package is signature required and insured.

We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to.

You do not need an Exchange Authorization. Make a copy of original Invoice or Email order confirmation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with a diamond appraisal certificate Place all the original packaging in the box.

Include a note with your instructions for the exchange. If you are changing to a new item, please include the stock number of the new item.

You can ship your item via FedEx, UPS or US Post Office. We recommend using FedEx or UPS. Regardless of the courier, you use you need to make sure the package is signature required and insured for the full amount the item(s) being returned.

We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to.

Orders which are over 30 days of receipt do not qualify for return policy.

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive credit back to the same credit card which was charged to or exchange within seven business days.

* Sarraf Jewelry Inc. will not be responsible for loss or damage of return shipments.

Shipping Option

US Destinations

Delivery Option

Cost

Estimated Total Delivery Time

UPS Ground orders unber $100

5.99

5-7 Business Days

UPS 2-Day orders unber $100

14.99

2 Business Days

UPS 2-Day orders over $100

Free

2 Business Days

UPS Next Day

24.99

1 Business Days

International Destinations

Delivery Option

Cost

Estimated Total Delivery Time

FedEx International over $100

Free

1-4 Business Days

FedEx International under $100

25.00

1-4 Business Days

* International orders do not include DUTY TAX on your orders however your countries may decide to charge you DUTY TAX on your order. in those cases, sarraf.com is not responsible for the DUTY. The DUTY is your responsibility. If you fail to pay your DUTY TAX your countries my send us the TAX bill in those cases we will charge the amount of DUTY TAX bill to your credit card.

* Orders from sarraf.com are usually processed within 24 hours unless it is stated on the Description tab

* All Delivery times are Monday through Friday not including Saturday and Sunday

* Signature is Requirements For Deliverys over $500, regardless of any waivers you have from UPS.

* All packages are insurance so you don’t need to be concerned with lost packaged.

APO/FPO Addresses

* We will ship orders under $10,000 to APO and FPO addresses via USPS priority mail. The arrival times listed are for U.S. addresses and do not generally to APO and FPO addresses.

Shipments Are Insured

* We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Sarraf.com orders over $500.00, regardless of any signature waivers you may have with FedEx.or UPS.

Alternate Shipping Addresses

* If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Sales tax

* Currently, sales tax is only collected on orders shipped to addresses in California