Nice one, Mercedes!

Missing out on early intervention puts an end to this cleaner's night job, but doesn't stop her from retraining for a satisfying new career.

In this case study, we track the progress of one worker with a chronic back problem from pre-injury, through struggles to remain productive in her job, to a new and satisfying career direction. Mercedes is an assertive thirties-something woman living in a blended family in regional Victoria. Although reluctant to follow in her mum’s footsteps as a cleaner, she’d fallen into the job when in her early twenties. Over the years, ...