Installation and Configuration of the Clover POS system, ordered all supplies, reducing excessive product overhead while maintaining adequate stock, trained new employees, as well as various minor duties to support the rest of the team in their ability to function efficiently. Bartending duties included serving drinks, cleaning, running and being responsible for a cash register with an emphasis towards customer service.

Worked in a variety of capacities as a short order cook, managerial, and assisting owner with support of network and computer equipment.

Technical Support Representative Dec 1999 - Jan 2004

Convergys Houston, TX

Tier I and Tier II help desk support for SBC DSL self-install resolving customer issues with connectivity, browsing, email, and installation. Cross trained colleagues from other accounts. Filled in for vacationing managers. Also provided support to Compaq customers with software, hardware, and peripheral issues. Transition Team Lead for Compaq account, training new agents on efficient and effective troubleshooting steps for common issues.

Customer Service Engineer Aug 1997 - Sept 1999

Getronics/Wang Houston, TX

Help Desk support of multinational corporation providing support for network and mainframe security and access issues, operating system issues, computer hardware, software issues. Help Desk support of Cisco routers. Primary focus of support was initial configurations, IP routing (with RIPv1, RIPv2, IGRP, and EIGRP), access lists, NAT/PAT, and NTP.