Centre for Service Excellence

Organisation profile

The Centre for Service Excellence (CenSE)

CenSE is concerned with the management of services across the private and public sectors – such as accounting and financial services, banking, tourism hospitality and leisure, public services, the arts media and creative sectors, education and health, transport and communication, and retailing. It is committed to driving forward high quality research about service management to achieve a real impact on its practice in both public and private sector services. It has three objectives:

To act as an integrating force across the School for the extensive service work already underway - enhancing its visibility and using it to generate and test new service theory,

To engage effectively with business and government bodies to have a major impact on leadership and management practice in service delivery, and

to develop a global network with the key researchers and universities in service management in order to undertake world class research that pushes forward the boundaries of our knowledge and theory.

At the heart of this will be a commitment to collaborative engagement and co-production between CenSE and service firms and agencies. Its range of activities will include consultancy, mentoring and action research with service businesses and agencies; workshops and seminars; executive education; cutting edge research; and the launch of a flagship MSc in Service Management.