EFQM Assessor Training (English)

The EFQM Assessor Training is a 2-day course that will enable you to develop essential assessment skills using the EFQM Excellence Model leading to becoming an EFQM Assessor. After the completion of this module, you can expect to be able to:

Understand the approaches to internal and external assessment;

Apply the concepts and details of the EFQM Model and RADAR tools to produce value-adding performance analysis;

Work together with others in an assessment team environment

COURSE FLOW

The EFQM Assessor Training will provide you with theoretical and practical in-depth experience of assessing an organisation with the EFQM Excellence Model.To achieve this, the course uses a case study close to a real submission document to simulate real-life assessing conditions for the group exercises.

Note: Prior to the course you will need to familiarise yourself with the case study to understand the organisation and its environment.

During Day-1 you will be introduced to the EFQM Excellence Model, its components and assessment tools before being challenged through team work sessions to put your new knowledge into practice and maximise your learning.

Day-2 will focus on practice and passing onto you expert knowledge from your trainer on:

Understanding the organisation’s context and its most relevant aspects

Site visit planning

Site visit interviews and the RADAR scoring

Preparing and presentation feedback

WHO IS THIS COURSE FOR?

The EFQM Assessor Training is created for those wishing to develop essential assessor skills and be able to perform self-assessment, internal assessment and peer assessment of other organisations.

This course is an important step on the learning curve of becoming an expert EFQM assessor and a pre-requisite to attend the Qualified Assessor Training.

PRE-REQUISITE

Relevant business experience:

In order to attend this course it is recommended to complete the Basic Assessor Training (online course) or to have some confirmed understanding of the EFQM Excellence Model.

VALUABLE ADDITION TO YOUR CV

Throughout the 2 days, you will be evaluated by the trainers, based on an Assessor Competency Model. This individual assessment and coaching is based on your team work contributions, your evaluation of information, your feedback and written exercises. It helps you to further build on your strengths and work on your areas for improvement.

This course is a pass or fail. Passing enables you to perform self-assessment, internal assessment and peer assessment of other organisations, allowing you to build real experience. It will demonstrate to your colleagues and peers that you acquired the skills and knowledge required to effectively assess an organisation as part of a high performing international assessment team, as well as to develop and practice managerial skills.