I purchased a Sony Ericsson P990ifrom Samar Communication, Palam Vihar, Gurgaon, Haryana,India-122017 vide receipt no 177 dated Apr 27, 2007 on my Citi bank gold credit card by paying Rs 28203/- with warranty of one year. The prevaling cost at that time was Rs 20,000, followed by lots of freebies). Subsequently, purchased 2 GB memory on my Stanchart Platinum credit card by paying Rs 3300/- on June 27, 2007 as advised by the dealers due to number of memory/storage and other malfunctioning.

Even after changing the memory the status remained same and your after sales service was also not helped me in getting the problem resolved. The ordeal continued and we exchanged a number of mails and ultimately your Indian office stopped responding to my mails. Finally, I gave them one week time to resolve the issue upto my satisfaction and the dead line expired yesterday and there was no communication from Sony Ericsson till date. Since, the company did not budge an inch, I have decided to file a case in the consumer court.

I would like to know,Is there any responsible officials in Sony Ericsson to look into my complaints immediately?. Is there any complaint escalation mechanism in place with Sony Ericsson India?. I have invested Rs 28203 + 3300= Rs 31503/- to buy the above faulty instrument. I am suffering for the past more than two months writing mails only to listen either no response or lip services/justification of their staff deeds. The company should not forget its responsibility toward its customer. I therefore, once again request your august office to resolve my problem up to my satisfaction i.e Sony Ericsson has to pay me back the entire amount spent on the mobile along with compensation for the damages caused to me immediately to keep their image in the market. I have been unnecessarily subjected to lot of harassment by way of over charging, misguiding, misbehaving, refusing to undertake service, not giving any replacement during the repair period, cheating by giving a old repaired phone after 15 days stating that a new phone, mental agony and over and above my professional & personal loss etc

A positive action in this regard will be highly appreciated.

Solution of your complaint

Sony Ericsson has to pay me back the entire amount spent on the mobile along with compensation for the damages caused to me immediately to keep their image in the market. I have been unnecessarily subjected to lot of harassment by way of over charging, misguiding, misbehaving, refusing to undertake service, not giving any replacement during the repair period, cheating by giving a old repaired phone after 15 days stating that a new phone, mental agony and over and above my professional & personal loss etc

Action

As intimated, I shall go with my complaints to all relevant authorities including public (News papers/Blogs/Consumer courts/national & international, web sites etc etc)