Went for a viewing for the flat in St. Georges close, Horley with my wife. We did like that flat and wanted to go through with this. They asked me to put an offer but I said I am happy to pay the amount per month as advertised. I was been told that they will contact with me. But they did not contact with me so I made a phone call and wanted to know the further procedure to go through with that flat. They asked me for how long I want to make the contract. They said it could be for 6 months or 12... read full review

We are very disappointed to hear that your experience with us wasn't a satisfactory one, we pride ourselves on providing great customer service and frequently receive feedback to support this. We do endeavour to update all parties as to the outcome of a tenancy as soon as possible. Having now spoken to you we will look in to this specific situation and investigate communication regarding the outcome of tenancy agreements.
Kind regards
White & Sons ...

From the very start White and Sons and all of their staff have been very helpful. They had time to discuss our requirements and genuinely wanted to find the right property for us.recommend them to . Excellent!!!... read full review

Paul was the agent I met first and he really listened to the vision I had for my desired property. After a few viewings that weren't quite right he presented an opportunity to see a property that was not being marketed however selectively viewed and I fell in love with it. It met my brief and more. June then followed up and was both discreet and diplomatic in negotiations with the landlord and later Anne Marie Ridge and Andrea Barker were friendly, helpful and efficient in their finalising of... read full review

Comment on agent fees

Fees are high however not out of proportion for the location or the service

I was recently looking to move down to Surrey for a job which I decided not to go for in the end. Whilst initially looking for a rental property I used White & Sons and I found there service great. I would highly recommend them to anyone looking in the area.... read full review

The agent is easy to contact and providing immediate action whenever some problem arises in the flat. She is always providing an option or early solution for the problems for emergency solution. Andrea is very professional, approachable, and supportive staffs. I will recommend the letting agency to my friends and relatives looking for properties to rent or own.... read full review

I had a fantastic experience with this letting agents for the start they helped out and where patient and understanding.I couldn't be happier with the service that was given especially by Andrea and Anne Marie.
I would highly recommend them.We are a young couple expecting a baby and they truly looked after us.Thank you so much.... read full review

I have rented through White and Sons over the past 2 years and I would be more than happy to do so again. June did more than 'go the final mile' to help me. She showed a highly professional and personalised approach. My first rental was extremely daunting having both recently separated yet at the same time trying to keep life 'normal and stable' for my 3 very young children but June never faltered in being helpful and supportive. Thoroughly recommended!... read full review

We've been looking for a property to rent for over a month now and have seen in excess of 6 properties (several of which we've put offers on) with White and Sons however I'm beginning to wish we hadn't bothered.
Communication has been lack lustre, we've had to constantly chase to find out any update in regards to what's happening.
For the properties we've viewed on Saturday's, the agents that have shown us round have a standard response of I don't know, I only work Saturday's to every question ... read full review

We are extremely saddened to hear your experience with us hasn't be a satisfactory one. We have many glowing testimonials commending our professionalism and great customer service and pride ourselves on meeting and exceeding customer expectations. We will be in touch shortly to discuss this matter with you directly. ...

If you are considering entering into a rental contract with White and Sons in Dorking please think twice. Over the past 12 months we have been treated appallingly by this estate agent, which has caused a great deal of stress to my family. Unfortunately the house we moved into had many major maintenance problems. White and sons exhibited a lack of urgency in emergency situations, poor communicate and a complete disregard for the welfare of tenants.... read full review

We are extremely disappointed to hear that you havenâ€™t had a good experience with us. We pride ourselves on acting in the fairest of interest for both landlord and tenant and regularly receive great feedback from both parties. We would really like to discuss this situation in order to reach a satisfactory conclusion. Please could you contact Jennie Fundell on 01306 887654 at your easiest convenience. ...

From the start white and sons very very unprofessional and unorganised. None of them seem to know what they were doing. Their property management is awful. They are totally incapable of arranging the most basic repairs to the extent of a property becoming dangerous and a visit from environmental health. Landlords beware and tenants stay away.... read full review

Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Rh4

Sales (Prospective customer)
Postcode: Rh4

0people found this helpful

Tried to buy a property through them, and the agent started a nasty bidding war and kept coming back very excitedly asking for more money. I thought his attitude was extreme and unethical and walked away.
I wrote a letter to the management complaining of his practices and got answered that they stood behind their man.... read full review

What agent could do to change your mind?

Stand by their code of practice and apology for the agent\'s behaviour.

Attached Files

We are very sorry to hear that your experience was not as expected. We pride ourselves on our extremely high standard of customer service and constantly receive feedback to verify this. We are therefore very disappointed to hear that your dealings with us were not satisfactory. If you could contact Jennie Fundell on 01306 887654, we would very much like to hear your feedback. ...

5 Star Review

Apr 18,2013

By: 'Caroline Dabney'

Apr 18,2013

Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH4

Sales (as a Vendor)
Postcode: RH4

0people found this helpful

I was very pleased with the way White & Sons handled the sale of my house. I spoke with most of the staff in the sales department and all of them were pleasant, patient and handled all my queries very speedily with the right results! The sale of my house went through very smoothly without any hiccups. I would not hesitate in highly recommending them to prospective vendors.... read full review

Absolutley terrible experience with White and Sons of Dorking! I was a previous tennant and have been messed around like you wouldn\'t beleive!
1.We have now moved out of the property in question just over a month and a half ago and we STILL have not received our deposit back despite a written confirmation that it was going to be released three weeks ago! Nobody gets beck to you.
I\'m sure my deposit money is earning them a nice bit of interest whilst being held in their bank account!
2.... read full review

We are very sorry to hear that your experience with White & Sons has not met your expectations. As discussed on the telephone, your landlord had instructed White & Sons on an introductory basis only, whereby we act as an intermediary and are therefore not responsible for key holding, check in or check out services â€“ this is all arranged and agreed between Landlord and Tenant. Our deposits are held in conjunction with the Tenancy Deposit Scheme and cannot be released until both la ...

1 Star Review

Jul 12,2012

By: 'PieEater3142'

Jul 12,2012

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:

Lettings (as a Tenant)
Postcode:

2people found this helpful

Whilst the staff are very friendly, they don\'t do a lot. Having lived in a managed property for 20 months issues did arise., as you might expect. We have been more than reasonable throughout our tenancy.
Now leaving the property they make verbal agreements on the deposit to be returned only go back on it and despite being reasonable with them are constantly being messed around.
They will also give you no time to respond if they decide to show someone around the property.
If they make ... read full review

What agent could do to change your mind?

Returning calls might be a good start and how about actually carrying out work that should be carried out.