コメント

I welcome them upon arrival and lead them through their whole stay, the dinner and the breakfast until checkout.

The guests seem to like a native, local person caring about them (Remember, we are locatd in the Alps at 1200m height, the surrounding mountains are high and the valleys are narrow. Just like some minds)

In my property it's the cleanliness they notice firsthand. We have everything in light grey and white hues, so it already looks super bright and clean when you enter the apartment, and on top of that I do maintain a OCD level cleanliness, revising everything, not forgetting the nooks and weird spaces that so often can get messy. Recieve a lot of comments about the level of cleanliness.

Laura If by feedback you mean the scores they actually give me - It seems that I am the best asset ( I need to copy this in to someone :-p) But when it comes to actual comments I get many positive comments (both verbal and written) about the feeling guests get in living in a historical house. Having said that, I find that the more academically educated appreciate my place more. For example many of the walls are unpainted so as to expose the ancient stones. People adore seeing fossils in the limestone. But when you get a couple of teenagers keen on partying - history and fossils are less of a concern to them and they actually see the fact that some walls are unpainted as a sign of the place being ' unclean'.

Zvirgzdina - I know what you mean and I love staying in a place which seems almost ' sterile'. But that is because the house where I live and where I have my bed and breakfast can never be like that. Imagine going into an ancient castle (my house is not a castle but is slightly ' fortified'). The limestone walls shed some dust (just a tiny amount which I can easily clean) but guests who are not familiar with centuries old buildings do not understand that for example rubbing against some of the walls (just the ones on the lower floor) may leave limestone dust on their clothes. It is part and parcel of the experience of living in a part of history. Experts in conservation have restored my place and I am told that sealing the walls so that they do not shed is a bad idea and would damage the integrity of the whole structure.

Our Bed and Breakfast is in a Little town of Patzcuaro, Michoacan, Mexico. We are known for our Home which is not a original colonial, however we built it to have the charm of one ,but the conviences of new! Our biggest compliments come from both the food we serve and the knowledge of the Art and Artists, which are many, around us. Thirdly the comfort nd cleanliness of our rooms! Not say that we have had any negative feedback. My goal is to never hear any,lol! I am just waiting for the bombshell that I know will come! In the meantime I will keep baking and trying to please!

Ccpddb I am actually careful not to publicly give out too many details here (though the moderators and BDC) can of course be trusted, Google cannot be trusted. If you know how to communicate privately I'll be happy to give you details. But go ahead and google the name of your place. I did, and Google without my permission displayed my property with photos stolen from BDC and they even included my personal telephone number. Do not think of it as a good thing. Google allows people to give scores. One person gave my place a score of 1/5 and after some digging I found out it was a neighbour who had actually never stayed at my place but maybe she did not like the fact that I am doing well or that my guests may take up a couple of parking places. I've been able to remove the negative score and the telephone number but it took a lot of effort. Google did not help me remove the negative score - but the fact that I showed the person hat I know who she is worked fine. When it came to my private phone number - I had t ask a lawyer wo pointed me to the relatively new GDPR (EU data protection) and Google was afraid of that. So maybe this should serve as a warning to everyone: While we sometimes complain about reviews left by guests on BDC - Google will allow ANYBODY to leave a review. The ramifications of that should be obvious.

To keep this On Topic... ( sort of... ) - " How to get the best feedback... "

I live on site, so I interact with my guests all the time. - To make sure I get 'good feedback' from them - I push myself to ask them two simple questions...

1) If we could only 'Fix / Change' one thing... - to make your next stay with us better... - What would that be ?

2) What was your biggest surprise, something you liked, but did not expect ?

The logic is: - the first one lets them 'complain' - without feeling bad about it. ( What is my biggest problem? ) - and the second is... what feature am I not promoting well enough on my property profile... - what ever they 'like' - it should be added to the property description !! ( even if you think it was obvious - it was not obvious to them !! )

Hi Joey,

I'm Sorry to hear about your trouble's with Google... but Google is just 'Software'... you can 'claim' your listing - they mail you a 'code' and then you are in control of your 'listing' on google and google maps. ( If Google found your number - then it's not a 'private' number. - you should have a second 'public' number - that you share online. ) - then get a 2 sim phone or a cheap 2nd phone. - so you can 'Turn Off' - if / when needed.

Yes, they allow anyone to post a review, but people will take that into consideration, some people have other reasons to post 'bad' reviews. Rather than worrying about one 'bad' apple - why not make sure all your 'happy customers' know they can also leave a review on 'google maps'... then have 99 'real' good reviews - then it does not matter what the one or two 'bad' people have to say.

And MikeM I don't respond the second you ask a question as sometimes I do leave the PC :-) and yes you're right re area. I have seen privacy being eroded and I cling to the illusion that I can do something about it.

MikeM Am reading your comments in bits and I've just realised that you wrote about ' claiming' my listing on Google. Will try to see what that means in a moment as the only thing I managed to do with google was that they ' let me' build a website giving out even more info. You are right about telephone numbers not being really private since for example Google has it - but I assumed that they would not just post it online.

Re having two sim cards - that is the easiest thing to do, but I keep asking myself, what is the point? I feel that switching off the business line defeats the purpose of having it in the first place but posting it online where all spammers can see it irritates me. I kept getting these calls from a guy who who gave a very British name but who had a very Indian accent. He called at all hours trying to sell me his package which guaranteed bookings ..... When I blocked him he started hiding his number. I know that these are first world problems and ok I am now grumbling too much - must be low blood sugar :-P

if Google has your business 'listed' on the internet / Google Maps, and it was them that did it - then they are 'waiting for you to 'claim' the business. - but - if they let you 'build a website' - that means you have already claimed the business. - that means you are allowed to 'submit' corrections, and hope they get 'approved' - ( like change the mobile number listed. ) - Google thinks it's doing you a big favor by giving everyone your mobile number.

Did you need to wait for them to send you something in the mail ? ( to confirm you are living at or have legal access to that address? )

and it gives you the option to - Turn off 'ringer' - so you can sleep - and get the 'missed calls' / messages... but still have your phone's ringer 'on'... ( People on the internet don't know or care what time it is in your country. )

Also you can toss the sim, and start again, when the crazy calls - get too much.( or ask for 'his' home number, so you can call him up later that night - when he is busy doing something else - and spoil his evening. )

You've earned the {name} badge for {instructions_for}

Are you not seeing your Award? Then type your property ID in the form below to search for it.
If nothing appears then your property did not achieve a Guest Review Award this year. For more information on how to win one, please check the dedicated articles in the Partner Help Centre.

No award was found for this property ID. Please get in touch if you believe this is a mistake.