Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Hired Cool Air Designs March 28, 2014. Al Foulcon, proprietor. After a day or so he's going on vacation, leaving things with Vinny P. Unbeknownst to me, Vinny P., who has a logo on his truck "NY HVAC," is a person being investigated by Suffolk Co. Consumer affairs. Al Foulcon himself is not duly licensed to install HVAC systems. Vinny immediately rips into my licenced plumber, at one point instigating a confrontation with him.Days pass, these guys never miss out on an opportunity to ask for more money from me. One day Vinny tells me hes finishing up, he needs more money. I pay him, but the next day, notice that all is not well, filters are not installed, parts missing, ducts not secured. By this time I have paid out a lot of money. I tell Al, back from his siesta in Mexico, who reassures me that he will fix things. At this point I tell him that a Suffolk County examiner had told me that both Vinny and Foulcon were not fully licenced. Vinny has no certifications whatsoever, Foulcon is only licenced to install ductwork. Now I tell big Al that im withholding the final payment permanently. He becomes enraged, but acquieses eventually. Days pass as an inspection reveals shortcomings in the execution. Now its almost a month and I notice that two (2) ceiling vents have absolutely no connection to the air handlers, theyre just holes in the ceiling! I call Al who tosses it off as a "mistake". Some mistake as they have a lot of my money. To make an end to all this, Al is not coming back. I filed a complaint with Suffolk County, but amazingly, NY has no program that protects people against heating complaints. Which can lead to situations such as this one. I may hire an attorney.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: romroc - ()

SUBMITTED: Tuesday, August 12, 2014

POSTED: Tuesday, August 12, 2014

I hired Cool Air Designs to remedy the problems of another HVAC contractor, Jose Dominguez. As of August, 2014, Cool Air, Al Falcone has made my system fully operational. This system is in reality THREE (3) entirely separate systems with separate thermostats. All systems are in correct condition now and working as designed. There are no complaints pending in this matter and Al Falcone is a duly licenced HVAC installer in Suffolk Co. New York. What has been overlooked is that Cool Air Designs Did Not originally design and install this system. That dubious honor goes to the above referenced contractor. Al and company therefore had to fix someone elses' shoddy work, not such an easy task and this led to a misunderstanding now fully resolved. In fact, I will give any future work to Al Falcone. Now that I better understand him, he is a very decent sort of chap.

AUTHOR: romroc - ()

SUBMITTED: Thursday, May 01, 2014

POSTED: Thursday, May 01, 2014

Met with Al Falcone, Suffolk County investigators Bill Geiss and "Jay." Also Town of Huntington Plumbing Department. I had prepared a lengthy punch list and certain of us did a walk through. All my concerns were brought out, some were discarded, but most are being addressed. As a result we should soon have fully functioning HVAC soon. Al Falcone had taken on a repair job original work done by Jose Dominguez, and I feel that in conjunction with Suffolk Co's assistance, all three of us as parties to this completion have been able to reach a satisfactory conclusion.I am NOT including Mr. Dominguez as a party to a successful outcome. I am considering using Mr Falcone's services in the future for maintenance purposes. We have fully resolved our differences and difficulties. Sometimes things have to take a more challenging route. This job, this house,this town, provided an occasion for such a challenge. Mr Falcone, Mr. Geiss and others, thank you for the most successful result.

AUTHOR: JJF120 - ()

I just wanted to take a moment and refute what the gentleman from Huntington said. I own a referral service company based out of Hauppauge, New York and have know Al for over 4 years.

I have referred atleast 7 of my clients to Al(Cool Air Designs) and each and everyone has been very happy with the work, communication, price, etc. If they were'nt happy trust me, I would have heard about it. I have and will continue to refer out Al, And Cool Air Designs to ANY of my clients, friends, and family. He is a true gentleman and runs a great company that is fully licensed and insured. The guy from Huntington should do his homework before he tries to ruin the repuation of someone else...

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.