Interesting! Could you find out what software they use for this? I would really appreciate it.

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Andy Voelker

Network Administrator and IT Infrastructure Team Lead

Davidson College

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:[log in to unmask]]
On Behalf Of Lecarla A GilmereSent: Friday, October 28, 2016 10:49 AMTo:[log in to unmask]Subject: Re: [ITSUPPORTSERVICES] capturing wireless information

Hi Deb,

Very interesting concept, one I would be interested in hearing more about.

Our call center depends on a networking weather map which gives us real time status on the health of our campus network. This map is shown on the digital display in our call center for the analyst
to use when triaging networking incidents. The tool/data feed was developed and is provided to us by our Networking Operations team.

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:[log in to unmask]]
On Behalf Of Deborah SaksSent: Friday, October 28, 2016 8:04 AMTo:[log in to unmask]Subject: [ITSUPPORTSERVICES] capturing wireless information

Hi,

Does anyone have a specifics screen or information screen in their ticketing system to capture wireless or general networking issues in the residence halls, or across campus? If so, would you share with me
what information you capture?