We will automatically calculate the delivery charge for you as you add items to your basket.

Delivery is charged at the following rates for UK mainland and sent by First Class Mail:

Up to 500g

£3.95

Up to 1kg

£5.95

Up to 2kg

£6.95

Over 2kg

£7.95

We strive to despatch orders within 48 hours of receiving your payment, although this is not always possible; however, we will be in touch if this is the case.

If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs.

We use Royal Mail First Class Post, and they will require a signature, or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred.

If you need morning, Saturday or "next working day" delivery, this may be possible but will also incur additional charges. Please contact us for details of these charges.

We will normally only deliver goods to the address on the order, if you require a redirection please contact the shop on 01235 211011.

Can I have free postage on my order?

We would like to offer free postage and we will offer it as part of a promotion from time to time. We have considered offering it all the time but the costs would have to absorbed elsewhere (ie. the price of the clothes going up which wouldn't be popular either).

"The customer pays in the end" is true in this case I'm afraid!

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours.

If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any such delay.

When you buy something from myschoolwear.co.uk you will not be able to see it, touch it, feel it or try it. So of course you will be able to return any items (with the exception of hosiery) for a full refund or exchange.

If you would like to exchange your unwanted items for something else, please make a note of this on the returns form.

We may need to contact you to discuss your return so please also write down your phone number or email address for us. (We would only use your phone number to discuss your return and wouldn't harass you with sales calls.)

If the item isn't quite right and you would like some help finding something that is, please call one of our friendly team who work with customers in the real world all day and know how the stock looks and fits.

Ring us on 01235 211011, Monday to Saturday 9.00am to 4pm. Please note that we are closed all day on Wednesday.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.