* Incident management - handling/assigning support tickets and ensuring that the SLA is met.* Daily monitoring of Jobs and take corrective measures in case of any issue.* Supporting the deployment and upgrade of other related modules and applications.* Regression testing of the application in case of any upgrade and outages.* Accountable for technical solution of minor enhancements based on the user request.* Responsible to get sign-off from the customer for software fixes in case of support tickets and design in case of minor enhancements.* Integration plan for the system with the external interfaces.* Coordinating with the Application, Database, Middleware and EQA support teams.