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Wayfair Increased Connection Rate by 30% and Doubled Outbound Call Volume Within One Month of Using Tenfold.

Joel Stevenson, VP of Sales at Wayfair

About 3cx

3CX is the developer of 3CX Phone System, a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX Phone System cuts telco costs and boosts company productivity and mobility.... Read more

About Nice

NICE Recording is the most powerful cal logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment. Tenfold instantly integrates with NICE and allows... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Nice,
allowing them to work together, and streamline the customer experience. Read more

Our Customers Have Captured

Interactions

Text

Chats

Calls

Emails

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Nice

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Niceintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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About 3cx

3 CX is a unified communications solutions provider headquartered in Nicosia, Cyprus. Nicolas Galea started the company in 2005 and still serves as its Chief Executive Officer. Despite a workforce of about 200 employees, the company has established a formidable global presence with offices in Australia, South Africa, the United States of America, and several locations across Europe. In an industry otherwise dominated by proprietary software solutions, 3 CX has found success with its open standards Internet Protocol Private Branch Exchange (IP PBX). A 100% channel company, 3 CX has a diverse list of clients which includes corporate giants such as Boeing, Harley Davidson, McDonald’s and Hugo Boss.

3 CX’s IP PBX provides an affordable and efficient alternative to proprietary solutions. It is easy to install and use, and helps cut down on IT maintenance costs while boosting productivity. It offers companies a complete unified communications package that includes integrated WebRTC web conferencing, softphones for Mac and Windows. 3CX also provides smartphone clients that are compatible with Android, iOS, and Windows phones, and allow users to configure their own extensions.

With visual interface and voice functionalities, the 3CX Voice Application Designer is easy to edit and manage. 3 CX also offers both on-premise and cloud hosting options. 3CX’s free PBX edition is capable of supporting up to 8 simultaneous calls while standard (on-premise), pro, and enterprise editions are capable of supporting more than 1,024 simultaneous calls. The pro and enterprise versions of the software also offer easy integration with different CRM systems including Salesforce and Microsoft Dynamics. These versions can also be integrated with help desk software such as Zendesk. The 3CX Cloud PBX Server offers greater flexibility and connectivity without compromising on functionalities, while the 3CX Hosted PBX option helps companies cut down on initial hardware costs. 3CX’s Hotel Module addresses the needs of the hospitality industry with special functionalities such as check in/out, do not disturb, CDR/SMDR billing.

The technologically advanced IP PBX by 3CX has shown that even open protocol solutions can be innovative and secure. Frost and Sullivan recognized 3 CX with the 2015 Price/Performance Value Leadership Award. It was awarded the “Best SME on Premise System” at the Comms National Awards, 2015. CRN named it one of the Top Tech Innovators in 2015 and the 3CX WebMeeting was awarded the winner in the Software Productivity category at the 2015 CRN Tech Innovator Awards. 3CX also won the Best Enterprise On-Premise Solution at the Comms National Awards, 2014.

About Nice

NICE Recording is the most powerful cal logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment. Tenfold instantly integrates with NICE and allows for full transparency into the insights that matter most to your business. Tenfold also enables key business decisions to be made with complete data integrity and an immediate contextual view of the customer.