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pro membership expired

My account says that I no longer have a pro membership however my bank shows I paid $11.98 on October 8, 2012. I did allow my account to lapse months ago and resigned up after having my computer repaired. My computers motherboard fried and I was without a computer for a few months which is why I no longer needed pro. Can you please look into this matter for me?

Hey Alison, I've put this on the top of the pile and it will be looked at tomorrow. When your account lapses there is sometimes a hiccup that stops renewal. You will get your membership as you paid for. In the meantime I have upgraded your membership with a 3-month Pro so you can continue your experience. I apologize for any lack of service you received.

Hmm, odd all of these complaints about no pro membership. I have attempted to contact the email that you provided 3 TIMES to no avail. This was a great a site. Somebody's not managing the funds properly and now I'm out 12 bucks.