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This Post describes how to troubleshoot Microsoft Outlook issues that occur when you cannot send or receive e-mail messages. This article describes the troubleshooting steps for Outlook 2007, Outlook 2003, and Outlook 2002. If you are using an earlier version of Outlook, refer to the “Related Problems and Solutions” section to view a post about the version in use. This blog is intended for computer users with a level of experience from beginner to intermediate. UAE Technician are providing best Microsoft Outlook support services in all over UAE.

To outlook support you run this procedure, we recommend printing this post.

Before you begin the troubleshooting procedure, determine if you can connect to the Internet

First, determine whether you can connect to the Internet. If you are connected to the Internet but you cannot send or receive e-mail messages, go to Method 1 to create a new e-mail profile.

If you cannot connect to the Internet, this may be the reason why you cannot send or receive e-mail messages. Contact your Internet Service Provider (ISP). After restoring the connection to the Internet, try sending an e-mail to yourself to see if the issue is resolved. If you cannot send or receive e-mail messages after you reset the connection to the Internet, go to Method 1.

Method 1: Create a new e-mail profile

Click Start, click Run, type Control in the Open box, and then click OK.

Depending on the version of Windows that is running on your computer, do one of the following:

Windows XP:

If you are using category view, click User Accounts and then E-mail.

If you do not use Category View, double-click Email.

Windows Vista:

Click User Accounts, and then E-mail.

The Mail Settings dialog box appears.

Step 2: Start the New Profile Wizard

Choose Show Profiles.

Click Add to start the New Profile Wizard.

Step 3: Create a Profile

In the Profile Name box, type Test , and then click OK to name the new email profile.

Follow the appropriate procedure for the version of Outlook you are using:

Microsoft Office Outlook 2010

Select the Manually configure server settings check box .

Click Next .

On the Select Service page , click Internet Mail .

Click Next .

Fill in the boxes in the Internet Mail Settings dialog box . Make sure the Account Type setting is set to POP3 .Note Enter information received from the ISP or email administrator in the Inbox servers and Outbound Mail Server (SMTP) boxes .

Click Next , follow the instructions to complete the account configuration, and then click Finish .

The new profile is created. Go to step 4.

Microsoft Office Outlook 2007

Select the Manually configure server settings check box .

Click Next .

On the Select e-mail service page , click Internet Mail .

Click Next .

Fill in the boxes in the Internet Mail Settings dialog box . Make sure the Account Type setting is set to POP3 .Note Enter information received from the ISP or email administrator in the Inbox servers and Outbound Mail Server (SMTP) boxes .

Click Next , follow the instructions to complete the account configuration, and then click Finish .

The new profile is created. Go to step 4.

Microsoft Office Outlook 2003 and earlier versions of Outlook

Click Add a new e-mail account .

Click Next .

Click POP3 .

Click Next .

Fill in the boxes in the Internet Mail Settings dialog box . Make sure the Account Type setting is set to POP3 .Note Enter information received from the ISP or the e-mail administrator in Inbox and Outbound Mail Server (SMTP) boxes .

Click Next .

Click Finish .

The new profile is created. Go to step 4.

Step 4: Set the default profile

In the E-mail dialog box , in the Microsoft Outlook startup box , use this profile , select the new profile that you created in step 3.

Click OK.

Use Outlook to send an e-mail to yourself.

If you receive e-mail messages, the troubleshooting procedure has been completed.

If you do not receive e-mail messages, creating a new profile did not resolve the issue. Try Method 2.

Note unfortunately, if you are using a dial-up connection to connect to the Internet, you can not get further assistance through this article. For more options, refer to the “Next Steps” section.

Method 2: Set TCP / IP as the default protocol

If creating a new profile did not resolve the issue, the TCP / IP protocol may not be set to the default for the Internet. Follow these steps to set the TCP / IP protocol as the default for Internet connection.

Step 1: Open the Network Connection Properties dialog box

Depending on the version of Windows that is running on your computer, do one of the following:

Windows XP or Windows 2000 : Click the Start button , and then click Run .

Windows Vista : Click the Start button .

Type cpl and press Enter to open the Network Connections window .

Right-click the Internet connection you are using, and then click Properties .Note If you see more than one connection in the Network Connections window , the one that is used to connect to the Internet must return Connected or a similar entry.

Step 2: Verify that the connection uses the TCP / IP protocol

On the General tab , make sure that the Internet Protocol (TCP / IP) check box is selected. If not, select the Internet Protocol (TCP / IP) check box .

Click OK .

If you are prompted to restart your computer, click Yes .

Use Outlook to send an e-mail to yourself.

If you receive e-mail messages, the troubleshooting procedure has been completed.

If you do not receive e-mail messages, this post, unfortunately, does not provide the necessary assistance. For more options, refer to the “Next Steps” section.

Next steps:

If these methods do not work, you can consult the Microsoft Customer Support Service Web site to find more solutions to the problem. The services provided by the Microsoft Product Support Services Web site include the following:

Search in the Knowledge Base: Search for technical support information and self-support tools for Microsoft products.

Support Centers: View the most frequently asked product questions and information about important support topics.

Other support options: Ask a question directly on the Web, contact Microsoft Customer Support or leave a comment.

Most Internet addresses and connection settings are case-sensitive and lower case letters. Verify that the capitalization is correct.

Establish the Internet connection and start Outlook. If you try to send or receive e-mail messages, you receive an error message; check all Internet mail settings with your ISP. You may have typed a DNS address or news server address instead of the mail server address.

Remote Mail configurations can give rise to unexpected results. If you configure a remote mail service, you may lose connections or part of the email may not be sent or received as expected.