Product Details

Vendor Details

WellnessLiving Systems

www.wellnessliving.com

Founded 2012

Canada

About WellnessLiving

WellnessLiving is an all-in-one solution for your Music School! Get your piano, guitar, voice, and all other lessons that you offer running like a metronome with our scheduler. Jam with our awesome tools like email marketing, merchant processing, payroll, reputation management, robust reporting, rewards program, and more. With no pricey add-on fees to embed tools into your site or use tools through the system, youll be singing for joy. Get the software built by customers, for customers!

Comments: I've been a business owner for more than 15 years and have used multiple systems. This one is by far the worst!

Cons: Not set up for spas first of all. They get you into a contract and then won't train you correctly. They are too new to be launched. Customer service does not respond to customers.

I moved from MB to WL a few years ago and the transition very easy & have been very happy ever since

Apr 20, 2018

Sandy B.

owner

Health, Wellness and Fitness, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use from the customer side. WL seems to be in-tune with the needs of a yoga studio; always open to suggestions and are continuously updating there systems to support the needs of my business. Tech support is amazing and always willing to help you to find a solution to any problem. I had to close my business this March and they were very supportive to my needs. I appreciate their ability to see the ups and downs of us small businesses. Great price for the value!

Cons: Reports can be a little tricky to navigate to try to get what it is I'm looking for but there is usually a way and with a call to tech support they guide me to create what it is I need.

Overall: It was a great tool in helping to run my business!

Vendor Response

by WellnessLiving Systems
on April 24, 2018

Hey Sandy! Thanks so much for leaving your review and for choosing WellnessLiving to run your small business. As something of a start-up ourselves, we know how chaotic the business world can be for smaller companies. That is why we do everything we can to offer the best support possible. We are so glad to hear that you have had such a great experience with us. Remember, we will always be here for you, no matter where you are in your business adventure. Keep in touch!

Relatively smooth transition from Mindbody to Wellinessliving all data was transferred completely

Apr 11, 2018

Paul B.

Owner/ operator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Support for all my issues were handled promptly and someone was always available when I needed to resolve an issue . Very user friendly and great referral program , easy intergration with my website . I am looking forward to working with Wellnessliving in setting up a online store for my business

Cons: It continually opens new windows when you change applications other than this I have no issues with the software

Vendor Response

by WellnessLiving Systems
on April 30, 2018

Hey Paul! Thanks so much for leaving your review and for making the switch to WellnessLiving. Our support and development teams spend all day, every day focused on making our system as easy-to-use and functional as possible for customers like you, so we are happy to hear that you have had such a great experience with us and our widgets. We are excited to help you get started with your online store! There is so much that you can bring to your customers with our deeply customizable purchase options, products, categories, discount codes, and much more. Of course, if you ever have any difficulties setting up your store, or if you would simply like to learn more, feel free to contact your account representative to find out more!

We have used 5 different systems in the last 20 years and Wellness Living is the best solution.

Apr 11, 2018

Tim V.

President

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Wellness Living is very intuitive and easy to use. New employees can be easily trained and learn the system quickly.

Cons: The reporting is getting better but I would really like a report writer program that would allow me to create exactly what I need.

Vendor Response

by WellnessLiving Systems
on April 30, 2018

Hi Tim! Thank you for taking the time to leave us such a kind review. We know how arduous the search for the right management solution for your music and dance academy must have been, so we are excited to hear that you have finally found a home with us. We have been doing a lot to improve our reporting system for you to ensure that you can always find what you are looking for. Watch out for an improved UI across your reports and a brand new client retention report in our next update, just around the corner! As always, keep your suggestions coming. Your advice is our best resource!

Over whelmed and understaffed

Apr 07, 2018

eric b.

Co Owner

11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: I signed up the first week of January, March 22 they told me it would be another month.

Pros: the product looked good but after 3 months of being pushed back to go live we decided to go a different direction for our 2 music schools

Cons: the on boarding staff never was upfront and honest on how long the process was going to be to switch from MB to WL.

Vendor Response

by WellnessLiving Systems
on May 02, 2018

Hi Eric! Thank you for your feedback. We are so sorry to hear that you were frustrated with the Onboarding process. Although we are able to merge multiple MindBody accounts, this is is a very unique request that takes significant preparation on our side. Looking at your history with us, we ran real tests in the background to get you the most accurate timeline and communicated it to you as soon as we knew. We pride ourselves in having an industry-leading migration process, and although we identified challenges with your particular migration, we were, and still are, ready and willing to work through the process. If you change your mind and want to give us another chance, reach out to 888-668-7728. We'd be happy to get you going so you can take advantage of all the features WellnessLiving has to offer, not to mention the cost savings!

AMAZING customer support!!!

Mar 29, 2018

Jackie W.

Private Small Business Consultant

Management Consulting, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I was contracted by a health and wellness spa to switch them over to WellnessLiving from MindBody, after switching over a fitness studio close by. It was early on in my experience with WellnessLiving and I couldn't have done it without their customer support. I called and emailed everyday and was always assisted by kind and patient employees, and my concerns were always a priority to them, even though I know they had plenty of clients to assist. They always made me feel valued and never stopped helping me until my problems were solved!

Cons: It is a lot of work to switch over operating systems and something that is very nerve-racking for business owners, however the value and money you will save is so worth the effort, and customer support does not stop until you have what you need or assure you they will work with the development team to get you what's needed!

Overall: WellnessLiving is way more intuitive than other systems and saved the company tons of money in monthly operating fees

Vendor Response

by WellnessLiving Systems
on April 30, 2018

Hi Jackie! Thanks for leaving your review and for helping us to serve the wellness community better. You are definitely right when you say that the switch to a new software can be intimidating, but with the work of people like you and our support team, we believe that spas and studios can find the perfect solution for their business with WellnessLiving. We could not be more pleased to hear that you and the businesses you have worked with have found such a great fit with us. We hope to work with you again soon!

Pros: The wellness team has been absolutely invaluable to me and my business, helped me navigate through so many tough spaces and has always been patient, kind and knowledgeable sending me videos and extras in order to ensure understanding and efficiency for my business! Couldn't ask for a better guide! thank you so much!
I like the ability to keep appointments,income, reminders events classes, services, clients efficient In one space.

Cons: When checking out a client through the store I would like do the option to book another appointment in that same space also I would really appreciate if this software included a place for dispersements/expense and I am waiting for the mobile/tablet compatibility

Vendor Response

by WellnessLiving Systems
on April 30, 2018

Hey Renee! Thanks so much for taking the time to leave us such a kind review. The better you know how to use your software, the better it will work for you. That is why our support team at WellnessLiving is singularly dedicated to providing our clients with the best possible understanding of our system, no matter how you like to learn. We are also so glad to hear that you are enjoying the software and its features. It was all built based on suggestions like yours, so be sure to submit any feature requests or suggestions for improvements to your account representative. We will create a ticket so that you can watch our progress on your suggestions in real time!

Such an incredible upgrade from the previous software I used

Mar 23, 2018

Nicole J.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: It does everything you need and want it to do without having to use and pay for a bunch of third party vendors.

Cons: Occasionally I find something, but when we let them know, they work on it. In other words, nothing bothers us for long.

Vendor Response

by WellnessLiving Systems
on April 30, 2018

Hey Nicole! Thanks for the awesome review. At WellnessLiving, we know how important versatility in your software is for business owners like yourself and we always do our best to provide everything you could hope for, so we are quite pleased to hear that you have found everything you need. Be sure to keep in touch and let us know if you ever have any comments or concerns. We love hearing from you!

Constant Let Down

Mar 22, 2018

Frankie T.

Marketing Manager

Marketing and Advertising, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: When we first chose to switch from MindBody to Wellness Living, it seemed this would be more user friendly for our clients. While this is the case in some instances, we are learning of more and more issues.

Cons: I was most unhappy with their customer service. Most of the time when I reach out, and I reach out often, I usually get a very standard answer. I often receive the wrong information or they are just vague in their response. They usually refer me to one of their horrible tutorials that are outdated or do not line up with what their system looks like. They ask me to replicate the issue, which is good. However, sometimes the issue is not something that can be replicated. Such as the formatting of an email that a client received. I just wanted to know how to fix it! But it led to a string of emails that led nowhere.
Their widgets are awful and inconsistent from one to the next. You think you are going to save money because you don't need thrid party applications such as Heel Code. But you will...
You can sort classes by location. But you cannot sort events and camps by location.
Sharing links on your website or social platforms. Don't even try! This is another inconstant thing.

Overall: I guess it looks pretty...

Vendor Response

by WellnessLiving Systems
on April 25, 2018

Hi Frankie. Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that you have been unsatisfied with your experience so far. While we take pride in our aesthetically pleasing user interface, it is certainly not meant to be the pinnacle of your experience. Our support team is always here to help. If you experience difficulties of any kind with the software, or with your experience with support, please let us know what is not working and how we can improve! We will create a support ticket for your suggestions so you can watch the progress for that issue in real time. Again, please contact your account representative with any of your frustrations and we will be sure to set it right.

Awful - All attempts to fix by management have been lackluster and ineffective.

Mar 18, 2018

Matthew T.

CEO

Health, Wellness and Fitness, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Cons: This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable.

For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless.

Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable.

Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself.

In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense.

The decision to move to this software may have been the biggest mistake my company has made in 5+ years.

Overall: None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Vendor Response

by WellnessLiving Systems
on March 25, 2018

Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time.
Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out:
----> https://youtu.be/j8QCFI39_WA
----> https://youtu.be/RrjD7a_2G1A
----> https://youtu.be/Zevo4_c9hhc

Wellness Living is an effective and easy-to-use software that helps our business.

Mar 04, 2018

Katie V.

Manager

Health, Wellness and Fitness, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is very user-friendly. For example, checking in clients, changing schedules, adding passes is so simple and easy to figure out.

Cons: The system is slow at times; for example refreshing pages take long at times. It is also difficult to run specific reports. Most reports are easy to run, but if you are looking for something specific, I usually have to call support.

Overall: Necessary for a fitness business.

Vendor Response

by WellnessLiving Systems
on March 07, 2018

Hey Katie! Thank you so much for taking the time to leave your review. Ease-of-use is a major focus for our team at WellnessLiving because we know that you need to focus on what is most important: YogaSport. We are always improving our software and support based on customer feedback like yours, so be sure to let your account representative know about anything you would like to see improved in any way!

Using this software makes me feel like I'm a beta tester and loses me business.

Mar 01, 2018

Heather G.

Owner

1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: I haven't used any other online schedulers, so I can't compare. I've heard so many nightmare stories about MBO that I wanted to avoid using them, but now I'm feeling like I'll need to make the switch or try someone else as soon as my contract with WL is up.

Pros: The interface looked nice and it appeared to have good features at rates competitive to Mindbody Online.

Cons: The software is incredibly buggy. For example, I have the link for my group class schedule on my website, but when a client clicks on it, if they have already used Wellness Living at a previous studio in the past, then it may take them to the other studio's Wellness Living. I have no control over this on my end and no way of knowing when I'm losing business because someone tried to book with my studio and got redirected. I've been told that this bug was fixed, but it is still happening.
There are countless things like this¿we call their tech support several times a week with similar bugs. Tech support is very friendly, but often difficult to get a hold of (presumably because everyone else is also calling them about bugs like this). When I do get a hold of them it is frequently difficult to get them to understand the problem. I've been told repeatedly that a bug is fixed, only to have the same thing happen the following week. Frequently these bugs are things like what I've described above¿problems with basic functionality that seem like they should have been caught before a public release. I feel like I'm being sold a beta-quality product at a very high cost.

Vendor Response

by WellnessLiving Systems
on May 02, 2018

Hi Heather, I'm Andrew from Customer Success at WellnessLiving. I am really sorry to hear you had a negative experience with the WellnessLiving platform. Though all software experience bugs, we put the utmost priority on those identified by our Customers, and always aim to reach a resolution within 2 weeks. From your description, it sounds you are still experiencing this issue; however, we are unable to locate any record of your communication with our support team regarding this. We are dedicated to reaching a full resolution and would love to speak with you further about this. Please call me at 1-855-601-2900 x1. I will also be sending you an email as follow up. I look forward to speaking with you soon.

It has been super easy to switch & the support has been amazing!

Feb 21, 2018

Stacie B.

Owner

Health, Wellness and Fitness, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: In short - Two years of frustration and price increases with Mindbody!
After getting prices, Merchant Processing Comparisons as well as app comparisons I decided to move forward and make the switch! My Onboarding Specialist once again so patient and knowledgeable while he trained me and helped me understand how the process would work, what data would and would not migrate, the time frame we could do it in, etc. In the weeks that followed my training, before our GO LIVE date, he was quick to respond to questions I sent him and nothing was to simple or silly.

Rep was exceedingly patient with me during the Go Live while we worked to clean up the few things that were in the system from the migration from Mindbody. He showed me how to put the new Widgets on my Website. Which links to send my clients as well as how to formulate and send the email to my clients so that they could get their apps set up and logins created. I did wind up calling Wellness Living Support a few times that day about very minor things and has been invaluable! No question has been too dumb and she has walked me through everything!

In conclusion Migration was a BREEZE! I wish I had made the switch a LONG time ago! Support is AMAZING! I've never had this level of support with ANY business! Make the Switch! You won't regret it!

Overall: There's so many! An integrated Review & Rewards system ( not included in other software systems available)
A much easier to use platform!
A custom App
EASE OF USE - Backend!!
Email integration
Retention system
I could go on and on!

Vendor Response

by WellnessLiving Systems
on February 22, 2018

Hi Stacie! Thank you so much for taking the time to leave your awesome review. We at WellnessLiving know that switching to a new business management software can be tricky, so we are so glad to hear that you had such a painless transition. Additionally, our support team is singularly dedicated to the satisfaction of our clients, which is why they work so hard to ensure that everything is always as smooth and easy as possible for you. No matter what you are working on, we will always be here to help!

Customer support staff are very helpful in trying to help us through any issues we have had.

Feb 05, 2018

Carla O.

Admin / Bookkeeper

Recreational Facilities and Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Some great features that we didn't have with our previous software. Looking forward on learning how we can utilize it even more to enhance our members experience. Great feedback on the ease of use for the app.

Cons: Some issues with certain features don't work within what we utilize in our business, ie class lists / sign in sheets. Luckily I learned to create a Excel Macro to simplify our process, but shared it with them for other users as it isn't common knowledge.

Overall: Better communication with our members.

Vendor Response

by WellnessLiving Systems
on February 06, 2018

Hi Carla! At WellnessLiving, we work hard to provide the best studio management software for you and your business, so it is great to hear that you have had such wonderful experiences with our team so far. Also, because we are dedicated to ensuring that customers like you are always able to use our software exactly how you need, our team is always implementing new features into the system based on customer feedback so that you never have to depend on complicated workarounds. Be sure to let our team know all of your awesome ideas so that we can help you run your business in the smoothest way possible, all from one place!

Wellness Living is in my experience the best software out there for any type of fitness facility!

Jan 31, 2018

Kathleen O.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love that Wellness Living is constantly taking feedback from their customers and making changes based on the customers business needs.

Vendor Response

by WellnessLiving Systems
on February 01, 2018

Hi Kathleen! At WellnessLiving, we pride ourselves in constantly developing the best possible fitness studio management solution based on innovative suggestions from customers like you, so we could not be happier to hear that you are so pleased with your input in our software. We love hearing from you, so keep those suggestions coming!

Helps keep me on track and stay organized

Jan 25, 2018

Verified Reviewer

501-1000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the automated reminders to my upcoming appointments which has helped decrease the amount of no shows and clients running late because they forgot about the appointment.

Cons: The price was a bit hard to come up with at first but we use the software so much that it's worth every penny!

Vendor Response

by WellnessLiving Systems
on January 29, 2018

Hey there! Thanks so much for leaving your review. At WellnessLiving, we put a special focus on helping customers like you keep your day-to-day organized with automated tools and communication options, so we are delighted to hear that you have had such a great experience. Be sure to ask your account representative about our new Partner Program to discover how you can cut your subscription costs down to nothing, just by talking about the software that you already use!

Great idea, not ready for release

Jan 14, 2018

Joseph B.

Owner

11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody.

Cons: First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app. If you make birthday required, as we did, the client can't get past the registration screen to book classes. This is a simple, small bug, should have been caught even before a beta but it has cost me real money. More bugs: Gift cards aren't getting sent out. The way room schedules are dealt with doesn't make any sense. Appointment requests show up randomly. If a client is registered at another WellnessLiving business it's difficult or impossible to log out of that business and into your business. Their support website is incomplete and doesn't reflect the current version of their software. Specifically this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/automatically-booking-assets/ and this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/cancelling-repeating-appointments/ show available options that do not actually exist in the software.
A deal breaker for some: It's almost unusable on mobile and there's no staff app. When I signed up they said the staff app would be released by end of 2017. Now they've said the BETA will be released "sometime in Q1". If I'm using their production software I don't want to know what their beta looks like.
The worst part is that I'm having to convince their support team that I'm even having issues. When I found the birthday bug on the app they sent me a video of an android phone with the birthday working and said "look! it works!" I had to send a video of my iPhone with the birthday not working before they finally said "Ohhhh, we get it, it's an iPhone bug".
It doesn't seem like they do any ongoing bug testing and it doesn't seem like their support staff knows all that much about the software. I've downloaded a screen capture app just so I can share my issues with WL with their support team.
So why am I still using it? It's got nice design, and some elements work really well with my business. I'm hopeful these problems are just issues with the software being relatively new and they'll address my concerns. I'm worried that these issues are systemic. Right now it's hard to trust them. I haven't even migrated the majority of my clients over because of these and other issues.

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Jan 10, 2018

Chris G.

CEO

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Cons: I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Overall: Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Vendor Response

by WellnessLiving Systems
on January 11, 2018

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

A software that is intuitive with a team who are dedicated to the success of your business.

Jan 10, 2018

Deacon C.

Owner ' Clinical Ayurvedic Specialist

Health, Wellness and Fitness, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule.
Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO.
In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous?
It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.

Overall: I can run my business without needing a degree on computer science!

Vendor Response

by WellnessLiving Systems
on January 11, 2018

Hi Deacon! Thank you so much for taking the time to leave your kind review and for making the switch to WellnessLiving. We know that you and your staff are busier than most people can imagine, so spending tons of time learning a new software is the last thing that you have time for. At the same time, we also understand that having the best management solution for your studio can make all the difference in your day-to-day and long term success, so we always do everything we can to create the perfect software for you, while also making sure that you always understand exactly how to use it. Looking forward to growing more with you this year! Cheers.

Pros: I was scared to leave MBO because I felt like they owned me. My entire studio life was in their database! But it got to the point where my staff complained about the complexity, the students hated the interface, and I was spending time on support calls every single time I wanted to accomplish anything! After doing a demo, Wellness Living seemed too good to be true. But I took the leap because I had to do SOMETHING. And I am SO SO SO glad I did! They held my hand during the migration and got everything set up for me. They gave me training and made sure I was confident before heading out on my own. I started training my teachers on the software and what used to take hours I condensed into a 15 minute training! It was so easy to use! The interface was intuitive and everything was really easy to find. After I switched my clients actually remarked how much better they liked the new interface! I have now been with them a year and couldn't be happier. They are constantly innovating and listening to what their clients want. Their support team is responsive and amazing (even to the pain in the *** clients....I would know because I can be one of them when frustrated :) ). I spend much less time on software related things now than ever before, and I can focus on growing my business.

Overall: Easy to train staff on; clients like it; can quickly set things up without needing help; tons of functionality; constant innovation and new developments; support system where your suggestions for future functionality actually get implemented; responsive and knowledgable support team

Vendor Response

by WellnessLiving Systems
on January 05, 2018

Hey there! Thanks so much for taking the time to leave your review. At WellnessLiving, we know how important it is to your business that the data migration goes smoothly, so we are delighted to hear that you had such an awesome transition. Training employees with something brand new can be expensive and take a lot of time, which is why we have made our software as user friendly as possible for you. But that is enough about software, time to let you get back to growing your business!

The Worst I have ever dealt with

Dec 28, 2017

Jason D.

Staff

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: The horrible customer service and financial mistake disaster.
Customers double charged over and over with no remorse or true willingness to help or make things right. We ended up finding out the glitch ourselves, not the support center which we had to spend countless hours on. The entire process over a six month period was the worst I had ever experienced in twenty years of retail/customer service experience. We were very lucky to survive with out loosing our entire customer base and going out of business. The amount of money they owe us is a joke and we still have not received a refund or any effort to truly make things right.
Do not try this product!

Vendor Response

by WellnessLiving Systems
on April 25, 2018

Hi Jason! We appreciate the feedback you and your teammates have provided. From Laura's original feedback, our team has worked hard to put preventative measures in place for future data migrations. It is our utmost priority to provide a seamless Onboarding experience, and so, missing the mark with your business is something we took very seriously and have ensured it will not recur for future migrations.

Huge revenue loss for our small business -don't consider this as an option!

Dec 28, 2017

Sharon B.

Finance Officer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

1/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

1
/
5

Value for Money

Pros: The software is fairly easy to use. The customer support staff tries to help as much as they possibly can.

Cons: If you are exporting data from a previous software the import process is a mess. That is what cost our business a loss in less than a year! If you are paying for data to be imported then it should be done correctly. I am responsible for the billing and scheduling end of the business. I spent days fixing mistakes that the wellness living team could not figure out! Clients were continually billed twice, the projected revenue reports were always incorrect which created a large financial hardship and we lost clients because they did not trust us and our software to bill them correctly. After numerous e-mails to WL they said they would investigate the situation. It is now 6 months later and not a word. They asked my business partner to take down the negative review and they would compensate us. That does not come close to the revenue we lost. As of today, they have not responded to our request for reimbursement. I have a huge paper trail of mistakes and mishandling of funds from WL. I was hoping they would do the right thing. So far, nothing. Not owning up to your mistakes (as we all make them) is not a good business practice. Since we ended our relationship with WL our company went back to Mind Body and our projected revenue is accurate, our clients are thrilled and there are no mishandling of funds! Much better software.

Vendor Response

by WellnessLiving Systems
on April 25, 2018

Hi Sharon! We appreciate the feedback you and your teammates have provided. From Laura's original feedback, our team has worked hard to put preventative measures in place for future data migrations. It is our utmost priority to provide a seamless Onboarding experience, and so, missing the mark with your business is something we took very seriously and have ensured it will not recur for future migrations.

It is easier to use and a great price, making the switch was one of the best decisions we've made.

Dec 21, 2017

Craig E.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price.

After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving.

After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part!

Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better.

Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

Cons: If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Vendor Response

by WellnessLiving Systems
on December 27, 2017

Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!

Very poor experience. Lost a lot of revenue and clients

Dec 12, 2017

Laura R.

Owner

Music, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

1/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: The features are well thought out. The price point is good. The turn around time for support staff is acceptable.

Cons: Even though it is fairly easy to use, the experience overall was a financial disaster. Please read why. If you are starting from scratch this may work for you. If you are migrating data over from another software, it does not transfer correctly. The issue is they do not have the know how to fix the multiple migration problems. After 6 months of the system billing my customers multiple times on the same day, refunding money, running incorrect revenue reports, and not billing customers who were on contract we lost approximately in revenue. I finally figured out where the glitch in the system was. Not the team that developed it. They have not refunded any of our lost revenue. Very very disappointed with the product as a whole and the support team not being able to figure out thier own system. If you are starting from square one then this may prove to be a good program for you. I went back to MindBody software. It is clear, and always accurate.

Vendor Response

by WellnessLiving Systems
on January 05, 2018

Hi Laura! Thank you so much for taking the time to provide your feedback. We are so sorry to hear that you experienced such prolonged frustrations.
Our migration team are deeply familiar with MindBody data transfers and are always focused on providing customers like you with the best possible transition experience, so we want to assure you that we take your ordeal to heart and as you know we are doing everything in our power to set things right for you.

I switched from MindBody and am now saving money.

Dec 09, 2017

Jonalyn H.

Studio Director

Health, Wellness and Fitness, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Coming from MindBody my 2 biggest fears about switching software were how my customers would take it, and all my client data coming over correctly. Well let me tell you my customers love it, and the migration was so simple. I was really hesitant to switch, but I'm really glad I did. I am now saving money per month because I no longer need to use Heal Code, Constant Contact, Perkville and am enjoying so many more benefits.

Cons: None, WL is constantly upgrading their offerings. I'd like to see a management app in the future, I wouldn't be surprised if they offered it soon. I haven't regretted making the switch at all!

Vendor Response

by WellnessLiving Systems
on December 11, 2017

Hey Jonalyn! Thank you so much for your awesome review. We know how scary changing your software can be, so we are so glad that you decided to make the switch to WellnessLiving, and even happier to hear that you and your clients are so satisfied. We would be nowhere without the suggestions of customers like you, which is why we are releasing our Staff app soon! Be sure to submit any of the brilliant suggestions you have to the Support Center. Our team will take a look and get started on them for you!

What we love most of all is their eagerness to listen to our feedback and develop the features.

Dec 08, 2017

Ben L.

Co Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We were definitely nervous to make a switch from Mindbody. But after another rate hike on top of paying for three other services for perks, reporting, and website integration, we realized it was no longer the best fit for our yoga studio. We reached out to WellnessLiving for a demo, and they walked our entire staff through the software, showing us how everything was already packaged together. Not only that, it was more intuitive to use, had more features, was less expensive, and their merchant service would save us over 8% in payment processing!

We were sold.

The data migration occurred after our last night class, and we able to sign in our clients and accept payments through WellnessLiving the next morning. It seemed like their support team was on call specifically for our staff, providing prompt responses and resolutions to any minor problems that popped up. And this level of support continues to this day.

Since making the switch, we've slowly unlocked WellnessLiving's potential, bringing in more clients, adding more memberships, and improving the overall client experience. What we love most of all is their eagerness to listen to our feedback and develop the features our yoga studio needs to thrive.

Cons: From time to time we get minor issues with their automatic payment system that caused a few headaches for our clients, but it was never anything major, and the payments always made sense in the end. But WellnessLiving took our issues to heart and implemented a few bug fixes and features that hopefully resolve those issues from popping up in the future.

Vendor Response

by WellnessLiving Systems
on December 11, 2017

Hi Ben! Thanks for taking the time to leave your review. At WellnessLiving, we know how overwhelming the search for the right software can be, so we are overjoyed to hear that you have found a loyal partner in us. We also know that your satisfaction goes beyond first impressions, and that is why our team is always responsive and focused on ensuring that everything works how you need, all of the time. We focus on the backend, while you focus on your business. Speaking of which, time for us to get back to saving you time and money!

Trust me. It's time to switch.

Dec 07, 2017

Matt D.

Co-Owner

Consumer Services

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: As a local small business that has been in operation for over 15 years, we were evolving with the needs of our clients. However, our member management software wasn't. We reached out to several software companies and after careful consideration we chose Wellness Living. After a year and a half I can confidently say it was the best decision we made for our business. The data transfer process was seamless and we received immediate assistance when we reached out to customer support (And still do).

From the online store to the scheduler and check in process we love every aspect of the software. We are more connected with our students through the built in rewards/review system and have generated more business with the automated emailer.

Since switching to Wellness Living we have added 2 more studios and the software has expanded with us. Trust me. It's time to switch.

Overall: Increased control and reporting, more online sales and an easier management experience.

Vendor Response

by WellnessLiving Systems
on December 08, 2017

Hey Matt! Thanks for leaving your review and for spending the past year and a half with us. Our main goal at WellnessLiving is to help businesses like yours grow by focusing on your clients while we provide the tools that you need, so we are ecstatic to hear about the expansions you have been able to make with us. We are excited to continue to grow together, so keep your suggestions coming and we will keep building the best software possible!

The best gym software on the market. Support, functionality, and price to value are unrivaled.

People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration.

All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class.

Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point.

In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!

Cons: None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.

Vendor Response

by WellnessLiving Systems
on December 08, 2017

Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business!

While excited about the capabilities of the system, honestly, I was scared to transition.

Dec 02, 2017

Jennifer L.

Owner/Coach/Instructor

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system.

My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program.

Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone.

Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.

Cons: While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears -
he was with me from start to finish and personally made sure that any and all errors were immediately corrected.

Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

Vendor Response

by WellnessLiving Systems
on December 05, 2017

Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!

Superior customer service!!!

Nov 27, 2017

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer friendly, easy to use interface, customizable interface, fantastic customer service, they take suggestions from customers on ways to imrpove and actually implement them.

Cons: Newer company so still working out kinks in new features, the migration process was chaotic for an established business hopefully this will improve as they grow

Overall: Customer service is hands the best experience we've had

Vendor Response

by WellnessLiving Systems
on December 10, 2017

Hey there! Thanks for taking the time to leave your review and for your kind words about our support team. At WellnessLiving, we know how stressful even thinking about the migration process can be, which is why your satisfaction is our priority. We could not be happier to hear that we have delivered the best support experience that you have had and will do everything in our power to keep amazing you!

Cons: "Wellnessliving was HARD TO FIND!"
It took me 2 years of heartbreaking, sweat, tears and hours of my valuable time down. My friends called me an 'Appointment Booking Software ho', Haha LOL, sad but true. They begged me to cancel my Mindbody software because "We can't take your complaining, just break up already".

I thought maybe I am just too demanding. However, I wasn't about to give up and I kept trying. I would subscribe to the next appointment scheduling software with high hopes (several I paid a few months subscription). I would set-up my schedule and my hopes would be dashed. It just didn't have EVERYTHING plus simplicity, plus reasonably priced, plus user-friendly and intuitive to learn. YES, I am demanding, I know :) Wellness living is a rare gem and hard to find even for the most determined researcher. 2 LONG years searching.

Vendor Response

by WellnessLiving Systems
on November 27, 2017

Hi Andrea! Thank you so much for your review and for deciding to settle down with us. We know how arduous the search for the right management software can be, so we work hard to provide everything you need to run your business the way you want, without compromise. We are so glad that you found us and look forward to continuing to grow together!

Helps me keep my business on track

Nov 17, 2017

Ben B.

Biller

1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This program has really reduced the number of no shows to classes with its automated reminders and online scheduling. Saves me a lot of time on the phone

Cons: little bit more than I really wanted to pay for this type of service, but what I've gotten out of it makes it more than worth it.

Love the software and updates

Nov 14, 2017

Allison Z.

Owner and Pilates Instructor

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have been using it for 4 years and have seen nothing but positive growth in the software. I love the app.

Cons: There are bugs now and then and changes that can happen over night. You have to be ready to see improvements.

Vendor Response

by WellnessLiving Systems
on November 15, 2017

Hey Allison! Thanks for leaving your review and for growing your business with WellnessLiving. We would be nowhere without devoted customers like you! That is why it is so important to us that everything always works exactly how you expect, so we are glad to hear that you appreciate all of our carefully made improvements. Cheers to another four years of growth together!

The Idea of switching to a new software was paralyzing, but enough is enough, I could not take it an

Nov 09, 2017

Sherry S.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I felt like I was handcuffed to MindBody because all of my client and billing history for the past 4 years was in it. The idea of moving to a new system paralyzed me and I put if off several times. Then when my software company made a 60% price increase throughout the course of 1 year, and a total of 160% from when I started 4 years earlier, I was done. I contacted Wellness Living and they were able to transfer all of my client history and put it into my new Wellness Living account and I didn't lose any of those records. They worked with me to ensure all of my data was entered correctly and my system was running the way I wanted it to be and most importantly that I knew how to use the software. They have been responsive to any questions/concerns that I have had. Definitely glad I made the switch.

Cons: I would love a mobile app or if the software was more mobile friendly on the administration side. It is great for the customers though.

Vendor Response

by WellnessLiving Systems
on November 14, 2017

Hey Sherry! Thank you for leaving your review and deciding to switch to WellnessLiving. We know how scary the migration process can seem at first, so it is awesome to hear that you have finally found your freedom with us.
As usual, your wish is our command: we will be releasing the WellnessLiving Staff App this year! December 2017 to to be exact. From the new app, you and your staff will be able to check clients into classes and appointments, book classes or appointments for your clients, reschedule/cancel their visits, look up their balances or remaining visits, take their payments and so much more! We are always working hard to improve the program based on our customer suggestions, so keep your ideas coming and we will keep building more for you!

Having switched over from Mindbody, I couldn't be happier! Can't possibly rate Wellness high enough!

Nov 09, 2017

Ned T.

Owner

11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The fact that it is almost half the price of Mindbody is really secondary to the time and aggravation saved. The ease of use and the inherent intuitiveness of the platform has saved us countless man hours that would have otherwise been spent on the phone with Mindbody support. My initial hesitation in switching was rooted in the loss of the Mindbody app which our clients are accustomed to using. Turns out that the Wellness app is better and much more user-friendly. I have had nothing but rave reviews from each and every client who has transitioned over. My only regret is that I didn't do it sooner.

Mindbody is antiquated and stuck in the mud. Try to get a simple sensible change to Mindbody, impossible! These guys, on the other hand, solicit feedback, want criticism, and work to improve the platform every day. I have gotten more changes and upgrades from WL in one month than I got from Mindbody in three years. Training new staff is now a breeze. With Mindbody, every single out-of-the-norm issue that would arise would be handled with a series of work-arounds! Nothing was simple, nothing was intuitive. Nothing! The switch to Wellness has been more of a relief than anything else. One or two clicks versus ten! I no longer have to go to Florida to get a quart of milk.

Cons: My initial concern was over customer support. They are growing at such a fast pace, the support sometimes took a hit. Turnaround for a response was slow. However, they quickly turned a negative into a positive as they now seemingly have their legs under them and are now extremely responsive. No on hold waits. If they need to call back, they do. Very smart in how they under-promise and over-deliver.

Overall: Ease of use. Very progressive in development.

Vendor Response

by WellnessLiving Systems
on November 13, 2017

Hey Ned! Thanks for taking the time to leave your review and all of your kind words. We know that the decision to switch to WellnessLiving is a big one, so we do everything we can to make the transition easy on you and your clients. That¿s also why our team is always working to provide you with even more value by constantly and consistently delivering the best services and support. We¿re delighted to hear that you¿ve had such an awesome beginning with us and will do our best to continue to exceed your expectations!

The customer service team at Wellness Living has helped me every step of the way

Nov 07, 2017

Lauren H.

Owner

Health, Wellness and Fitness, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have had the pleasure of working with Wellness Living for 12 months now and I could not be happier. Our account representative has been outstanding in helping me get set up. Every time we have had a question ( and believe me, there have been many) He is very quick to respond and makes sure our issue is solved in a very timely manner. Along with rep, the customer service team at Wellness has been exceptional as well. I am grateful for the team at Wellness Living and look forward to growing our business with them!

Cons: There have been a few updates that I would like to see happen, but have not yet been completed. However, I understand that WL has to make sure more urgent matters are taken care of first, it would be nice to know about the status of my requests.

Vendor Response

by WellnessLiving Systems
on November 10, 2017

Hi Lauren! Thank you for your review and for choosing to spend this past year with us. We¿re so glad to hear that you¿ve had such great experiences so far! Our team is committed to giving you the best customer support experience possible, which is why they work so hard to keep you satisfied. We¿re always working to make the software work exactly how you and businesses like yours need, so keep your suggestions coming!

We were paying an extra $1,000 to MindBody¿s partners for YEARS!

Nov 06, 2017

Maura V.

Co-Owner & Director

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end user experience; we hated that their system was dependent on Java, a well-known insecure and archaic plug-in, which constantly needed to be updated in order for transactions to run properly; and we disliked that even as a loyal customer, our rates continued to increase year over year.

As soon as we switched, I was immediately impressed with all of WellnessLiving's integrated features. With Mindbody we paid an extra money per month for all of their extra partners including automated and email marketing, website widgets, customer engagement software and rewards program. WellnessLiving has everything all built in! I love that I can build a beautiful email template in Mailchimp and simply copy it over into WL to blast out to all of our clients. I also love that I can create and automate targeted emails to touch clients who haven't visited in three months and offer them a discount code to lure them back in (and help jog their memory that they want and need us in their lives!)

Cons: Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be a few bumps in the road, but any time an issue has arisen, WL have immediately taken quick action to resolve and promptly assuage our concerns. This type of customer service is what makes us feel like they are truly concerned about our overall experience. We've made a number of suggestions to help improve our experience with their system, and WL continues to listen to us to implement these improvements. Because their system is based off of what their customers want and need, we continue to see software improvements each month that help us attain what we need to make our business run efficiently and productively. It's empowering, as a client of WL, to feel like my concerns and suggestions are being not only heard, but actually implemented into their system. I am confident that we've made the right decision to switch over to WellnessLiving and am optimistic that they will be instrumental in our business growth!

Vendor Response

by WellnessLiving Systems
on November 07, 2017

Hey Maura!
Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you.
We hope to fulfill your every expectation!

Wellness Living - takes my needs seriously on an ongoing basis, and delivers to those needs.

Nov 06, 2017

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Coming from MindBody, I was concerned about migrating my data (not to mention having to learn new software). The migration team was very thorough, but after completing the process I found they missed something that I considered important. At great expense to their time, the migration team went back without question and imported the necessary information.
I am very impressed with the support - they've got great people on those teams - and development. Support is always beyond prompt about getting back to me if they are not instantly available. I have also submitted a lot of feature requests, almost all of which have been received with acceptance and intent to implement. I never felt I had access to programmers, or that my opinion was valued on development items for any software I've used. This remarkable level of openness, shows a desire to truly understand what I, customer and end-user need and want for my team, and my customers. Beyond that, there is a transparency that allows me to see what priority and sequence my ideas are in for implementation. Mind blown.
There is a level of responsibility akin to ownership among everyone that I talk to at Wellness Living. I never feel like a number, or that my concern is small - and this is important , because I know they don¿t have a lot of music schools! You simply cannot expect or do better than that as a company.

Cons: While there are some things I dislike, I voice those, and usually get the issue dealt with or put on a list for future upgrades. I think the WL team is on the right track.

Overall: Our Business Management is simplified!

Vendor Response

by WellnessLiving Systems
on November 07, 2017

Thank you for taking the time to leave such a kind review. We couldn¿t be happier to hear that you¿ve had such great experiences with our support team, because we know that WellnessLiving could never be what it is today without businesses like yours and business owners like you. Your success is as important to us as it is to you. We¿ll do our best to stay on the right track for you!

I tried Schedulicity, Mindbody and now have been using Wellnessliving for 2 years

Nov 04, 2017

Andres G.

Owner

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: While working with MindBody, I started to look for a new provider for many reasons:

Credit Card processing was too expensive (main reason)

Mindbody only allowed MindBody Hardware (WAY TOO Expensive)

-add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE)
Text message reminders were too expensive (Wellnessliving Text messages included in price)
The schedule's platform was solely based on payments (appointments will change color based on the payment status)
When I switched, the things that I liked from the very beginning were 1) How beautiful the design of the platform was 2) How easy it was to use 3) Clients can now login with Facebook (so they don't NEED to create a new username and password) 5)How easy it integrated into my website etc., etc. basically great from day one.
Once all my client data was transferred and I mean even all my future appointments, EVERYTHING, I was able to really put Wellnessliving to work for my business. With the Text messaging Marketing feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to fully booked weekends (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It's such a beautiful and lifesaving process!

Lastly, If you need help at any point or have a suggestion, they will be there for you listening. That is very Important for me

Cons: What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

Overall: Free marketin
lots of tools for owner

Vendor Response

by WellnessLiving Systems
on November 07, 2017

Hey Andres!
Thank you so much for leaving your review and for deciding to choose WellnessLiving. We are always working hard to offer the very best features and options to meet your business' unique needs, while alleviating as much stress as possible, so we are ecstatic to hear that you have had such success with our system. Your success is our success, which is why we put such a focus on your ability to market, bill, connect, and schedule with ease. Keep in touch; we love hearing from you!

If you¿re a music school owner, trust me I get how important this decision is.

Oct 30, 2017

Jessica S.

Owner and Director

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs.

The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.

Vendor Response

by WellnessLiving Systems
on October 31, 2017

Hi Jessica!
Thanks for your review and kind words. We know that the success of music schools like yours hinges on your ability to effectively organize, which is why we¿ve developed such a powerful scheduling tool. We couldn¿t be happier to hear that you and your staff have had such a great time using WellnessLiving and we¿re proud to be a part of your everyday!

Fantastic software that is totally customizable to my business. Great service too.

Oct 30, 2017

Justin L.

Managing Partner

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.

Overall: Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
Thank you, Wellness Living for making the success of my gym much easier, and for all your support.

Vendor Response

by WellnessLiving Systems
on October 31, 2017

Hi Justin!
Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!

The software is great. Support is quick to get back to us. And they add new features when requested.

Oct 27, 2017

Forrest C.

Owner

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: WellnessLiving has been responsible for much of our growth and retention. It was easy to get up and running with them.

Also, their customer service is great. They've reached out to me several times to see if I wanted help with anything, and they provide plenty of tutorials to help get the most out of their software.

They also have systems in place to automatically get customers reviewing us, talking about us, and connecting with us. We have around 30 reviews thanks to them.

All in all, I've been very impressed with their service.

Overall: It's probably our most important cog in the wheel that is our business. It keeps everything organized and allows us to provide great customer service.

Vendor Response

by WellnessLiving Systems
on October 31, 2017

Hi Forrest!
Thanks for your review; we couldn¿t be happier to be such an important part of your business. Our focus at WellnessLiving is providing you with the best customer service and a software that matches, so it¿s great to hear that your experiences have been so positive! We know that we¿d be nowhere without customers like you, which is why we do everything you can to help you grow and connect with your community.
Thanks again, Forrest. Time to get back to working to continue to impress you!

I was very nervous about the migration from MindBody, but I'm SOOO glad I did it.

Oct 27, 2017

Angela W.

Owner, Founder

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We switched to Wellness Living almost a year ago and could not be happier. I had been with MBO since I opened my yoga studio, in 2004, and was looking for a better system with better customer service. I definitely found it with the WL system. It's not only a much more visually appealing system but it's also intuitive, user-friendly and incredibly easy to learn. To be honest, I was very nervous about the transition and wasn't looking forward to learning a new system and training over 20 people. But, I am so glad I did. Now our clients register for more classes online, the system is completely mobile friendly, and we love the integrated marketing emails and texts. And to top it off, the WL team is truly amazing. They know your name, your businesses, and they get back to you right away with personal videos and explanations for anything you need. They also listen to your requests. They have implemented over 25 of our requests in less than a year.

Vendor Response

by WellnessLiving Systems
on October 30, 2017

Hey Angela!
Thank you for your review and for deciding to try WellnessLiving. It¿s wonderful to hear about your great experiences and we¿re beaming with pride from all the compliments. Of course, we would never be where we are today without our amazing customers and their feedback, as you well know!
Our team is definitely dedicated to providing you and your business with the very best customer service and an equally awesome management software, so we are ecstatic to hear that your experience has been so great! We also understand how intimidating the transition can seem, so we always do our very best to help our new customers through every step.
Looking forward to your next brilliant suggestion!

So happy we left MindBody, basic things were so cumbersome and they keep raising their fees!

Oct 26, 2017

Jackie W.

Business Manager

Health, Wellness and Fitness, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months working with MindBody, constantly frustrated, random functions that used to work just stopped, and it was impossible to get someone on the phone for support and could take up to 2 days to get a call back from them. At the time, we were also drowning in operating fees as MindBody's business model is to integrate with other companies to offer more features, but it always comes at an extra cost to use that new feature and company. Operating monthly fees were also increasing, and I was told any updates and new features that raised the monthly cost for operators would be passed along to us with no option not to pay the increase.

Luckily, in October, we received an email from WellnessLiving in October 2016 to check out their system. The owner encouraged me to give them a call, which I did, and everything they had to say sounded fabulous! The account manager was very honest and upfront with us, which was a breath of fresh air from the MB. After that call, I did my research calling other companies using WellnessLiving and all the feedback was positive! So we signed on.

Overall: I spend way less time setting up new things, or sorting out issues than I ever did with MindBody. This program is ten times more intuitive. And we save TONS of money which is so important for a new business!
During the migration process, we've had a lot of questions, requests, and ideas but they never backed away from the challenge. It's been a pleasure working with one of the customer rep and the WHOLE SUPPORT TEAM, who actually pick up the phone when I call. It's amazing how quick our request features can come to life, and we love that WellnessLiving is always growing and changing, and all for us to benefit! The PLUS side is there are NO extra costs when they increase functionality and add features as we're given a monthly fee that is ours forever! Which equals NO surprises! This is the BEST for us as a new business and only helps us thrive and survive in this industry.

We always recommend WellnessLiving to any fitness or salon type business, especially people from small business. We even helped our neighbor `Salt Therapy switch over, who were also struggling with the frustrations of MindBody. All in all, switching over did include hard work and effort, but TOTALLY WORTH IT! We are SO much happier to be with the WellnessLiving team, and we can't wait to see how they grow and expand.

Vendor Response

by WellnessLiving Systems
on October 30, 2017

Hi Jackie!
Thanks so much for your review and for recommending WellnessLiving to others. We¿re sorry to hear about the experiences you had with your previous providers, but we are so glad that you opened that email one year ago! Our goal is to help providers of wellness services like you feel as good about your business as your customers do, which is why we focus on delivering the most functional software and best customer service possible at every point of interaction. We know that honesty, integrity, and quality are important to you, so we do our very best to make every experience with WellnessLiving as smooth, easy, and fun as possible!
Here¿s to another great year together!

Wellness Living is a user-friendly platform for both clients and owners/staff.

Oct 24, 2017

Andrew G.

Owner/Instructor

Health, Wellness and Fitness, Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 1. I love the reviews that show up as customer verified. It gives us the ability to show REAL REVIEWS from REAL CLIENTS. Sometimes, for one reason or another, there is a fake review on one of the major sites. It can be a situation that has no resolution, other than moving on. However, the review stays up, even if you protest an make it clear that person never came to your studio. Promoting the Wellness Living Reviews, which are FREE as a resource, give credibility and reassurance that the person leaving the review actually CAME to the studio!
2. I don't even use MailChimp anymore, even though Wellness Living is easy to migrate your Constant Contact and/or MailChimp into. I just love the ability to use WellnessLiving, straight from the platform, click on my clients and send out the email. On top of that, you can track the statistics of the email campaign if you wish. Again, NO ADDITIONAL COST!!!
3. While using the WellnessLiving software, I have enjoyed the ease of making changes to our business pages, such as changing our logo, website, and branding. The inner workings that we have to use as owners are easy to navigate. There are no screen that look like an error screen from one of the old IBM computers(think Load, "*", 8,1)-yes I am that old-and so are the feel and functionality of those screens in Mindbody!
4. The widget for the staff is awesome. We can update pics, bios, etc. on the fly and it seamlessly integrates with our websites-and looks great.

Overall: Wellness Living has also stayed true to their promises. When I first spoke to them, they didn't have some of the things I was looking for in a software. The next time I spoke with them(6 months later), they had those things and more. It is because they actually listen to their clients' feedback. At the end of the day, we are the ones relying on the software to work, and be simple enough for us, our staff, and clients to use without any issues. It's like I was living in the street lost and wandering alone, to finding a home and a family to give me support and care. It's an extreme analogy, but in my case, it is true.

I must say that I, Andrew Gordon, are speaking the words of my review-and relieved to have a place to share them. What I went trough with my old software provider was a nightmare. They left me hung out to dry, and it's a shame that I'm finding so many other stories of discontent. The truth I speak about my experience with Mindbody are documented with emails, chat transcripts and screenshots. I found Wellness Living after they had reached out to me in the past. They stepped up their game and keep getting better. So, as a consumer of software on a software review site, I feel a responsibility to honestly share what was bad about one provider and great about another. Once again, my words, my review.
Andrew Gordon
Owner
Yoga Moves You, Inc.

Vendor Response

by WellnessLiving Systems
on October 30, 2017

Hey Andrew!
Thanks so much for taking the time to leave your review and for so passionately championing our software! We love our customers as much as (maybe even more than) you love us, so we¿re obsessed with making WellnessLiving the perfect software for you. That¿s why we¿ve so carefully curated the system¿s features and functions to ensure that any unpleasant experiences with other providers are never repeated when you work with WellnessLiving. Instead, we try to help our customers have the best time possible when using our software. We¿re so happy to hear that you have had such wonderful experiences since joining us and look forward to providing you with more, Welcome home!

It has been great to work with the WellnessLiving Team to help grow our business

Dec 20, 2016

Doug P.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Be Happy Yoga & Salt Cave has used WellnessLiving since we first opened our doors in May of 2016. We had conversations with other providers before we selected WellnessLiving, and we found that, while we didn't hear everything we wanted from WellnessLiving, we were given the straight scoop on what to expect and solid directions on how to achieve our desired goals. After we were installed and in a real environment, we often leaned on the expertise of the team at WellnessLiving to better understand our software, allowing us to more effectively run our business. If we ever run into issues, we can submit our questions to their team and they quickly help. While it is not individually tailored for our company, WellnessLiving helped us understand how to utilize the software to create individual results. When you start a new business, you definitely want the ability to focus on your customers, and WellnessLiving makes this possible. It has been great to work with their team to help grow our business!

Game changer!

Aug 18, 2016

Belinda B.

Integrative Ayurveda & Yoga Practitioner

1-10 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The best things about this software are that's it's user-friendly for everyone (not just the business owner) and includes all the great features you get with other platforms (online booking, e-commerce store, client retention tools like email automation and rewards programs, etc.), that work the way they're supposed to, but are also easier to navigate, monitor and maintain. The appearance and customization allow me to direct clients to my online store and booking platform without feeling like they've left my website, which strengthens my branding, nurtures trust and keeps their experience a professional one. I love that Wellness Living has done away with all the features one doesn't need in this kind of software and optimized the features that are most useful and necessary.

Cons: Honestly, I can't say there's anything that I don't like about this software. Their development team is constantly improving and innovating, and if there's a customization or feature you want added, they take it seriously and keep you in the loop on their progress.

Overall: Wellness Living is all-round awesome - it's like hiring 3 more people to do the work I've been doing on my own, for what seems like forever. And they do it WELL. It's professional, with an approachable & accessible interface, even for clients who are uncomfortable with computers. The response from their support department is dependably fast, with efficient and effective answers and solutions.

One of the best business decisions we have ever made

May 19, 2016

Theresa C.

Director

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: First, the product is VERY user friendly, you don't need to go to a university to use it. Hank, was my first install contact with the software company. He was helpful, knew the product well. For the data migration staff, Will was my main point of contact. He was extremely helpful and caring about all our needs. We had 15 years of data to transfer, it was not an easy process. Will answered all my questions without any hesitation. And if he didn't have then answer that moment he did within 24 hours. To me that is amazing and tops many software companies. After using the product for over a month, we are more than pleased! It's mobile friendly and I don't have to carry laptop or use an inefficient app to run my business from home or off site. The widgets integrate easily into our website. They look great and keep my website mobile friendly! The reports have many filters, and I can see everything I need at a glance. They really created a stellar program that allows me to everything in need. I no longer need to pay out to separate companies for emails, data tracking, reviews and rewards, or texting. I can do everything from 1 software, which means I get to spend more time doing what I love to do!

Yay for Wellness Living!

May 18, 2016

Nikki W.

Owner/manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: ¿I cannot express how pleased I am to have found Wellness Living!! From the very knowledgeable & friendly crew to visually appealing and thoughtful layout. If you are looking for a program superior to MindBody, look no further!!¿

If you have an existing scheduling system (like MindBody) DO NOT use WellnessLiving!!!

May 10, 2016

Michelle A.

owner

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Customer Support

Comments: Mindbody user:
Our Experience: This is the email I just left for Hank, Adam, and Yuri.
4/15/16: Welcome email from Will Yee with our login info, "I'm going to be responsible for getting you up and running. This is an exciting time and I'm here to help and make sure everything goes smoothly during the transition." We hadn't heard from him since.
4/21/16: Kickoff call with Ryan. We were told that our site was being worked on. We were told the "first pass" (first download) would be done on 5/3/16.
4/24/16: Merchant Account ran into delays. "Sorry for the delay, it¿s one of the busiest times of the year for us." Greg Zbrizher.
5/4/16: No data. Data Migration a day later writes, "Hi! We are working on your data as we are speaking so that you have it in time for you to work with it together with your trainer tomorrow. Thanks for your patience and sorry for the delay!"
5/5/16: Training day". Email Adam for a link to join the call, since one was never sent. I got it 1 hr later. Logged into site¿no data. Trainer said there were delays and that it will be ok for going live on Monday. We quickly flew through the system & had to ask him to slow down many times. The staff was a bit confused but we told "all will be fine when you go live on Monday." We were also told that we should be able to start seeing the data on Friday.
5/6/16: No data. I called many times to find out why we still had no access. We were told that when all goes live on Monday, all would be fine. We still need to fix on our end since we were told some things wouldn¿t transfer over. Hours later, they gave me access to the staff, but nothing was editable. More calls later, I was given access to the staff. I asked them to send a list of what would be transferred over and what would be up to us to fix. I was assured that I would receive that list. I never got the list.
5/9/16: Launch day. No data. No contact with us explaining why. Many phone calls and emails went unreturned. When we finally reached someone we received more and more excuses...no data. "It will be up by the end of day." "It will be up by the next morning latest." "We can have it ready for you Wednesday." All excuses. All the blame on "upgrades to MindBody" and having to input the data by hand.
I am hurt and upset by this entire process and I wish I never heard of WellnessLiving.

Still New and not sure yet..

Mar 10, 2016

Heather & Jesse S.

Owners

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: We've been mindbody clients for 3 years and it was a nightmare. Working with wellness overall has been a great experience, from migration to working through learning a brand new system! Wellness is a fairly new company. There are bound to be hiccups & things that need some fixing. Be patient they will work with you to resolve the problem. Which any company should be willing to do! The customer service has been excellent on a higher level and these peeps have been great to work with! Pros: We are confident the system will only continue to get better and better! We look forward to all the features that are coming! Wellness has been quick to respond to emails and will dig deeper if necessary to find and resolve any issue. Cons: We did lose some clients moving from our transition. Wish we had been more informed about how their merchant processor worked. Ideally to us the Pros still outweigh Cons and we would never go back to mindbody! We would refer anyone to try Wellness, you won't regret it. We haven't!

Comments: I was a Mindbody user for 5 years. They never made updates and ease of use efficiencies they claimed they would. Wellness Living has stepped ably into this void by providing personalized, outstanding service, intuitive changes and usage, wide ranging and helpful tools, and some great emailing capabilities. I am still fine tuning some items and LOVE what I see and experience using this system. Hopefully I'm here with them for a long time.

Great Product and Customer Service

Feb 29, 2016

Bruno T.

Ownder

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I searched for 3 full days looking for the best software to manage my programs. Wellness Living was BY FAR the best one, everything else was limited on their capabilities. I wouldn't choose anything else, they are simply the best. The interface is beautiful, options are endless and their customer service is knowledgeable and kind. I highly recommend them.

Always striving to improve

Feb 03, 2016

AJ T.

Fitness Professional

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Wellnessliving is always striving to improve. I worked with the company for years before I ever signed up. They use their database to promote my business, and I still have some of those clients from years ago. The owner told me his vision and it is pretty cool to see it come to fruition. When they launched their ecommerce system I immediately signed up and switched from Mindbody. Just like Mindbody, there are some things that I would like to be a little bit more user friendly, but the main difference is the customer service. Wellnessliving will sit on the phone with me and walk me through it to whereas mindbody will ask you if you have went through the training. And Wellnessliving always seem to be improving and upgrading.

Amazing Software and Customer Service!!!!!!!!!!!!

Jan 26, 2016

C T.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I cannot say enough great things about this software!!!!! It is very user friendly and does a lot! You can customize many of the options to fit your business needs. The customer service is superb. I typically get same day responses from any tech questions I may have. The company is really focused on helping customers succeed and work with them to set up the account and have a great onboarding process. It is nice to work with a company that FINALLY sees the importance of having local tech support to help there users. The software helps you run your business and helps you stay organized. Great software, easy to use hands down!!!

WellnessLiving Love

Dec 14, 2015

Rosemary S. E.

Yoga Instructor

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have been part of the WellnessLiving family for a couple of years and I can heartily recommend their services and benefits to any wellness or fitness professional, especially when beginning a business. I have easily figured out navigation of the website and when necessary, help is always at hand with video tutorials. Any emails or calls from me have been promptly and cheerfully responded to. Best of all, I've gotten to meet and work with many people in my yoga classes through WellnessLiving¿ s promotions, many more than I could've hoped to reach by myself.

There's simply not another product like Wellness Living

Nov 24, 2015

Aaron F.

Owner, CEO

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Everything about this product is superior. After years of using MindBody, I will say this product is far more intuitive and has less fluff than MB. My clients have better access to my studio and everything we offer. I have better access to my clients and all their individual needs. The report filters are a dream come true. No more cross-referencing reports. No more confusing filters. And the customer service is untouchable. I can honestly say I am on a first-name basis with tech-support all the way up. My clients love it. And my teachers love it. Enough said!

We have grown our business with WellnessLiving!

Nov 24, 2015

Tracy H.

Owner

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Pros: This is truly an all in one business solution. We have been using the product for 2 years and have seen the benefit of being able to manage classes and workshop scheduling, client accounts and automated marketing as well as targeted marketing. We have been able to significantly increase our communication with our clients, which in turn has helped us increase our business with them as well as bring in new clients.

Cons: We encountered a number of issues when we first implemented WellnessLiving, especially trying to schedule and manage our monthly Workshops. Their team always responded quickly and courteously to our problems and eventually were able to fix the problems. We have seen significantly fewer issues in the last 12 months and in fact they continue to roll out improvements that benefit our business.

Overall, this is a great tool that offers a truly integrated solution to managing your business. They continue to make improvements and have a wonderful team that is very responsive. Though our start-up was bumpy we are now seeing big benefits to our business!

Wellness Living software has helped my company grow

Nov 24, 2015

Greg B.

Owner/ Trainer

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: My company provides mobile one on one, small group boot camps and online training. The Wellness Living software provides me the ability to continue adding services while managing everything in one place. It goes without saying that the business end of Wellness Living creates east to read financial reports, email campaigns, class sign up tracking and notification. I Love the rewards program that allows you to customize how you reward clients for class attendance, healthy habits, which keeps your clients engaged at all times. Wellness Living continues to provide Great customer service. They take the time to walk you through the program to ensure you understand all phases of the program, they were with me every step of the way! Thank you Wellness Living for providing a software system that has allowed my company to grow and taking feedback for any future updates!

Head and shoulders above the rest

Nov 23, 2015

Sarah D.

CTO

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Within 24 hours we went from a demo to having our system up and running. The process was easy and we were ready to start making revenue immediately. We couldn't be happier with the software or the speedy responses from the team when we have a question. I personally sat through 7 demos for competing software and wellness living is simply head and shoulders above the rest. The team cares about your success and will do everything they can to make sure you have everything you need to succeed. Finally, our clients love the ability to manage their accounts, book their favorite bike and reserve a spot in class online and from their phones.

Cancelled Mindbody and have no regrets

Nov 23, 2015

Nathon M.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Comments: We've made more money using the Wellness Living software! Mainly because of its ease-of-use and ease of implementation I've found that since we've started using Wellness Living here at Bodyrock Bootcamp we've had a definite increase in sales. It's so easy to just send a client or a prospect a link and let them sign up or buy whichever packages they like. Additionally the software works seamless with our online promotions that we've been running. It's always fun to check your email in the morning and see that you've woke up to another sale from someone you've never met or even spoke to. I'm looking forward builing out the system even further to see how much more we can do

Easy to use all under one roof

Nov 20, 2015

Julie B.

Studio Manager

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: ¿Barefoot Studio changed over to WellnessLiving in July and the support staff was one of the most willing and able set of people we have ever worked with. They answered all our questions, fixed our errors as we learned the new system and even made changes to the system to accommodate some of our special needs.
The ability to target our clients with email and text reminders of events and appointments has freed up the staff and our clients love to receive them too!!! Reports are easy to read and analyze. Managing the class schedules and booking appointments is easy and can be done from anywhere. The software makes it easy to modify schedules, book appointments, track passes, and communicate with one or groups of clients. The ability to manage access to the system by employees has reduced the number of errors being made during the course of business and makes it easy to catch problems and retrain employees when necessary.

Overall WellnessLiving has removed the chaos that existed before we joined them. Everything is under one roof, easy to find and use.¿

Full featured, constantly updated, and great customer service

Nov 20, 2015

Robby H.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We started using this software when we switched to memberships and really came to the conclusion that we needed something full featured that will allow us to keep track of and effectively manage everything. Pretty much anything you need as a fitness studio, this has.

It has recurring payments, easy schedule managing, it integrates with a credit card scanner really easily, it allows us to use punch cards, you can enter complete information about customers. It's not only a step up from what we were using before, but definitely the best software I've seen for gyms.

The design is also excellent. You can tell that they had some actual graphic designers and user interface designers working on it, not just straight programmers.

Plus, the customer service and amount of updates is outstanding. They're constantly adding features we need and they are very responsive to questions and our needs.

Highly, highly recommended, and worth every penny.

Made My Life Easier!

Nov 20, 2015

Cody B.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Mindbody was one of the most painful pieces of software I ever used. And the day I was able to stop using it was the day I first felt free! All joking aside as a marketer first I needed a software that was capable of helping me reach out to my members, and more importantly to be able to reach out to my new members who are on trial testing out my gym.

Thankfully Wellness living is able to do this and it is the true power of growing my business. As I am now able to send specific targeted emails to each member depending on what # of classes they have attended. This is so powerful as I can't be there to know when each person shows up, and this helps give the perception of me being able to connect with all the new faces every month.

Powerful stuff. And with the ability for the system to ask for testimonials, and periodically check in with members this software is far advance from Mindbody or anything else in the industry.

Try it, I would not know where my business would be without this incredible piece of software, it is like a super front desk employee, all automated and consistent to the tasks I need as a business owner

Wellnessliving's software is a robust scheduling system that has it all and much, much more!

Nov 18, 2015

Rodger W.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We are truly grateful for discovering the WellnessLiving scheduling system. It came at exactly the right time when we were becoming discouraged with the shortcomings of our previous scheduling system (Mindbody) that we had been using since 2011. Here are the reasons why we switched.

From an end-user standpoint, the WellnessLiving scheduling and business management system is a simple yet powerful tool that allows our prospects and members to easily view, purchase and schedule themselves into our classes, appointments, and event sessions, get familiar with our instructors via their bio's and pictures. A powerful feature of Wellnessliving that was requested repeatedly by Mindbody clients for several years and never implemented, lets a student link relatives to their profiles in such a way that allows one client to pay for, manage and schedule other family members. It allows members of their family to use purchase options designed to be shared. This allows a parent to create an account, set up a linked account profile for their 13 year old child and, they can pay, schedule, view and manage everything without requiring the child to have their own email address!

Another robust built-in feature is the loyalty reward points program that rewards students for doing certain actions like, share their reviews, booking and attendance activity, leaderboard score, your promotions, instructor profiles and so much more. Once they accumulate enough points, they can redeem the points for prizes! For something similar to this, you had to use (Perkville) a third-party partner of Mindbody.

From a business standpoint, as a former software design engineer, I was looking for a single source system that provided a robust scheduling system with automated email and SMS marketing, web-site and Facebook widgets, a mobile app or mobile-friendly website with easy client and staff setup, customer reviews that can be shared not only on my website but, on social media sites as well. It also needed to provide an online store for purchasing passes, memberships, packages, gift cards, products, a loyalty rewards system, and reporting, be easy to set up and use and be customizable...the Wellnessliving system has all of this and more!

To sum it up, Wellnessliving is truly an all-in-one solution providing every feature we were looking for, for our clients and, for managing our business!

As a former MindBody Online Customer, I have enjoyed the simplicity of Wellness Living !

Nov 18, 2015

Kimberly F.

Founder and President

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: What I love about the Wellness Living site is the how easy it is to set up and sell monthly WiggleKids® memberships to our clients. The icons/features in our back office store are colorful and easy to find as well as simple to set up. Wellness Living auto bills my clients monthly for me so I can spend more time teaching and reacting to the other needs of the business. There are a lot of reports available to me to help forecast my sales and keep my clients accounts up to date...I would love a "printer friendly" format but the information is all there. In EVERY occasion that I have needed something that the site didn't do, I could pick up the phone or email someone directly and get an answer, resolution or an addition of a new feature to the program ! The customer service at Wellness Living is SUPERIOR! It completely makes any growing pains this new company may be experiencing with their high volume of business and requests well worth it. There hasn't been anything that I have come up against hasn't been resolved or has had a negative impact on my business. Thank you to Sasha and Ryan for your dedication and patience !

We love WellnessLiving!

Nov 18, 2015

Kylie H.

Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: After spending years of frustration on another system, we finally make the big jump over to WellnessLiving. We were surprised by the attentiveness of the staff and how much easier it is to use. We liked that they use the same key cards and we didn't have to purchase new ones. So far our members love it too. It seems like they are coming out with new updated features consistently. We would definitely recommend this software.

WellnessLiving is so simple!

Nov 18, 2015

Kacie B.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Our company recently transitioned from a much more complex system to WellnessLiving. So far we have had a great experience. The staff is always friendly and the system is intuitive. We love the features and so do our clients. There are always challenges when switching to a new system but they have been there to help us through.

Great software, very functional and easy to use

Nov 17, 2015

Dave C.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I found the transition to Wellnessliving easy. They got great support staff and the software is easy to set-up. As an owner a couple of a Krav Maga, martial art studios this software has everything I need from automatic billing, client database management, sms and emailing, marketing, social media links, store, reports and much more. Wellnessliving software is easy for new and existing clients to set up profiles, purchase memberships and equipment either through their account or my website. The software allows protental clients to view reviews, and schedules from Facebook and my website along with purchasing memberships and equipment allowing for better Google SEO's creating a higher rated website in Google's organic search.

Best Management Software Ever!

Nov 17, 2015

Steffan d.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have used several different management software programs for my yoga and martial arts business in the past but WellnessLiving is by far the best in every way!

Easy to use and Flexible!!

Nov 17, 2015

William M.

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Comments: We are not your average ¿box gym¿ and WellnessLiving did an excellent job providing the adjustment to their software we need to run our daily operations. They did not force us to work our business model around their system, they made their system work for our business.

This is what I was looking for!

Nov 17, 2015

Carlo B.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Wellness Living makes running my business so much easier and has reduced my stress! Everything is so simple and easy to use, I didn¿t even need to spend any time on the phone with their customer support. This system is all about automation and I love it! Definitely recommend all business owners to give it a try!