Payment

- Customers in European Union countries have to pay 21% VAT.

- If applicable, the recipient of the merchandise will be required to pay the duty or VAT upon delivery.

Shipping

- All the products are shipped with Post NL (TNT Post).

- Please make sure to write the right address. VORYA is not responsible if you don't receive your item due to wrong shipping address.

Refunds and Exchanges

We are happy when you are! If there is any problem please contact us and we will solve the problem immediately.

- In case you don’t like the sleeve, We´ll issue a refund for the purchase price if the item is in the original new condition.

You just have to send the sleeve back to us within 30 days. In this case the buyer is responsible for all shipping fees.

- You can return the product within 7 days of receiving the product.

- We can arrange a replacement for you, let us know within a week you have received the product, please first let us know the problem by email and confirm it with which product you want it to be replaced.

- The buyer is responsible for all return shipping costs.

- All items are hand crafted with care and love from genuine leather. There are no two products exactly a like and this is part of the beauty of working with natural materials.