When obtaining authorization, operate by following the next steps:Step 1.Connect the Softdog to FVDI. Do not connect Softdog to the computer, otherwise the Softdog green light or red light will on, and result in authorization fail.Step 2.Use USB cable to connect FVDI and the computer, but do not connect FVDI to the car. Wait until FVDI green light on and Softdog red light on, you succeed getting authorization. If FVDI red light on or Softdog green light on, repeat the above steps.

After get authorization for FVDI, follow the next steps to connect.Step 1.Connect the Softdog to FVDI (Note: do not connect Softdog to the computer).Step 2.Use USB cable to connect FVDI and the computer. Wait until FVDI green light on and Softdog red light on, connect Softdog USB cable to the computer. During the procedure, the Softdog red light keeps on(Note: do not connect FVDI to the car)Step 3.Till the above 2 steps work well, connect FVDI to the car.

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a)Items will be sent to all the countries over the world.This package will be sent by Hongkong Airmail Post,EMS,UPS or DHL.

b)Items will be checked carefully before sent out.

c)We will use air bubbles to wrap the items carefully.

Shipping Time:

a)one business days for order processing after received the payment.

b)The shipping time is about 2 to 5 days via UPS DHL and EMS,15-30days via HK POST AIR to Worldwide

Note: We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties. Thank you for your understanding.

Return Policies:

If you are not satisfied with your purchase .please contact us quickly, we can exchange one to you,but buyers is responsible for the returning shiping cost .
If you have any item proplem, just email us quickly, we will do our best to slove it in 24 hours, please don’t leave bad feedback before contacting us, it is not the best way to slove proplem. thank you!
If you want more items we can give you a little discout,thank you!

Contact Us:

Our office hours are 24hours 7 days online serviceAnd if nobody answer you online in time sometimes,do not worry.leave us a message or write down your desires,we will contact you as soon as possible.

Attention:PLZ leave your telephone number and address in detail when you take order in our website, it is very important to ship your order. (Customers from Brazil PLZ leave your Cutsom ID also, thanks!)