ITIL V4 Foundation Certification Training Course in Senegal

The ITIL certification is for those professionals who wish to demonstrate their knowledge of the ITIL scheme in their workplace. ITIL certificate holders must have their achievements in various ITIL qualifications and related sectors.
The ITIL® certification scheme provides a modular approach to the ITIL framework. It is a series of qualifications focused on different aspects of ITIL practices to various degrees of depth and detail of the knowledge and skills relatable to the demand of the sector.
These candidates must have the skills of being an all rounder, have quality decision making and the ability to demonstrate their other skills in ITIL practices. ITIL Certification is an esteemed credential that will help the candidate in his personal development as well as his IT career. ITIL Certification will improve your knowledge in IT management services. The ITIL Master Level, which is the top and last qualification in the ITIL scheme is highly respected and demanded credential.

Enroll for ITIL Foundation Certification Training Course Senegal

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Course Description

ULEARN SYSTEM’S ITIL Certification Training program is well designed to serve you all the necessary skills and knowledge you’ll need to become an IT services expert.

ITIL is a framework of efficient practices for delivering IT services. The ITIL currently comprises five books, each covering various processes and stages of the IT service lifecycle:

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Information Technology Infrastructure Library (ITIL) is at the top of almost every list of must-have IT certifications. ITIL practices are designed to help companies identify the areas which need improvement, increase effectiveness and where to make specific changes to reduce costs and increase productivity.

Who should take up this course?

IT Managers / Support teams

System Administrators / Analysts

Operations Managers

Database Administrators

Service Delivery Professionals

Quality Analysts

Application Management team / Development team

Process Owners / Practitioners

Course Preview

Service Management Lifecycle+

Principles of Service Management

The Processes

The ITIL Service Lifecycle

Service Strategy+

Introduction to Service Strategy

Key Concepts of Service Strategy

Service Strategy Processes

Demand Management

Service Portfolio Management

Financial Management

Business Relationship Management

Service Design+

Introduction to Service Design

Key Concepts of Service Design

Service Design Processes

Service Catalogue Management

Service Level Management

Supplier Management

Capacity Management

Availability Management

IT Service Continuity Management

Information Security Management

Design Co-ordination

Service Transition+

Introduction to Service Transition

Key Principles & Models of Service Transition

Service Transition Processes

Transition, Planning and Support

Change Management

Service Asset and Configuration Management

Release and Deployment Management

Knowledge Management

Service operations+

Introduction to Service Operations

Service Operations Processes

Event Management

Problem Management

Request Fulfillment

Access Management

Service Operations Functions

Continual Service Improvement+

Introduction to Continual Service Improvement

Key Principles and Models of Continual Service Improvement

Exam & Certification

Levels of ITIL Certification Training
There are five certification levels within the scheme:

Foundation Level : The Foundation level is the first level of the certification which offers a general awareness of the basics and key elements, concepts and terminology used in the ITIL service, also including the links between different stages, the processes and methodology used and their contribution to service management practices.

Practitioner Level : The Practitioner level is the second stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level. It has been developed to improve the capability of individuals to adopt and adapt ITIL in their organizations and show their knowledge and skills.

Intermediate Level: It is open to those candidates who have already passed the ITIL Foundation exam and have completed an accredited training course.

Expert Level: The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety.

A certificate is awarded to candidates who have achieved in a range of ITIL certifications and have attained a thorough knowledge of the skills necessary for it.

Master Level: This requires the candidate to already be an ITIL Expert-level qualified. To pass through the ITIL Master Qualification, candidates must have the ability to explain and justify how they selected and applied a range of knowledge, principles, methods and techniques from ITIL and also that how they support management techniques, to achieve desired business results in various practical assignments.

FAQs

Complementary credits: 17 credits from any selection of Foundation and Intermediate modules or complementary qualifications

5 credits from the Managing Across the Lifecycle module

Who should take this ITIL Certification course?+

The ITIL Capability Expert Program is best suitable for:

Business Process Owners

Business Managers

Operational Staff in Service Portfolio Management

Professionals in Service Catalogue Management,

Service Level Management,

Demand Management,

Supplier Management

Financial Management

Business Relationship Management teams

Does this ITIL certifications expires ?+

No. ITIL® v3 Foundation certificate has no expiry. Therefore once you get the ITIL® v3 Foundation certificate, you will be able to include the credential in your resume forever. Though the version of ITIL® is subjected to changes.

What does it mean to be ITIL certified?+

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the demands of business organizations.