www.vividseats.com / they haven't provided information about the tickets

I bought tickets for the concert from the company www.vividseats.com. Their prices were too high, but the services were terrible. I received the email, where the seller stated that I could download these tickets through the website. On the next day, I received another email, where the seller excused and told that there were some problems with my order. Now they didn’t respond and when I called them, the company was closed. Total scam!!!