Policy

Fernie RV Resort Policies

The following policies have been established to ensure the comfort, enjoyment, safety and security of our guests and to facilitate the operation of the resort. These policies also help ensure the efficient and successful operation of the Resort.

Check-in Check-in time is 3pm.

Check-out Check-out time is 11am.

Quiet Hours This is a family campground and most of your fellow campers are trying to sleep in the evening so please be considerate and observe quiet time between 10pm and 7am. Generators are not allowed to run at any time without permission.

RV Site Occupancy Rates are based on two adults per site. A $6 per night fee applies for additional adult guests, and vehicles beyond the stated limit. Rates for RV Sites are based on one RV, plus one tow car or one trailer/5th wheel and towing vehicle.

Tents are not permitted at full-service RV sites unless approved by Fernie RV Resort. Full service RV sites can request to pitch one tent for children (16 years and under). The tent is to be no larger than five square metres (7ft x 7ft) and an additional fee of $6 per night will be charged.

Tent Site Occupancy Tent site rates are based on a maximum of two adults and one vehicle per site. Children (16 years and under) are free. If you are more than two adults you will require a second site. Tent sites have a maximum of two tents.

Termination of Stay Fernie RV Resort reserves the right to terminate any stay without notice for violation of our Policies. In this case Fernie RV Resort will refund any amount paid for unused days.

Deposit Policy at Time of Reservation For Daily Rate or Monthly Rate bookings, full payment will be charged to your credit card when you make your reservation. You will receive a confirmation email when the reservation is complete. Seasonal Rate reservations require a 50% deposit to confirm the reservation.

Cancellation Policy

– Daily Rate Cancellation To cancel a daily rate reservation, please contact Fernie RV Resort no later than 12pm two days before your scheduled arrival date. If your cancellation is received before this deadline, you will receive a deposit refund, minus a $25.00 cancellation fee. Cancellations made after the two day deadline will result in forfeiture of all deposits. After occupancy, no refunds will be provided on that daily rate reservation.

– Monthly Rate Cancellation To cancel a monthly rate reservation, please contact Fernie RV Resort no later than 12pm seven days before your scheduled arrival date. If your cancellation is received before this deadline, you will receive a deposit refund, minus a $50.00 cancellation fee. A cancellation within seven days of the arrival date, 50% of the monthly rate will be forfeited. After occupancy, no refunds will be provided on a monthly rate reservations.

– Seasonal Rate Reservations To cancel a seasonal rate reservation, please contact Fernie RV Resort no later than 12pm seven days before your scheduled arrival date. If your cancellation is received before this deadline, you will receive a deposit refund, minus a $500.00 cancellation fee. After occupancy, no refunds will be provided on any month that has commenced. A 50% refund will be provided for the remainder of months in the seasonal reservation.

– Refunds on Discounted Reservations There will be NO refunds on discounted reservations. Guests can apply the amount paid, less a $10 change fee, to another reservation in the same calendar year.

– Calculation of Refunds Monthly rate contracts will be deemed to commence on the first day of the month. For seasonal rate contracts the commencement shall be deemed to be the 15th day of the month of occupancy.

– Reservation Date Changes To change your reservation dates, a $10 change fee will apply. Note that this fee does not apply if you are extending your stay.

Pets Pets are welcome at the FRVR. Two pets are allowed per booking and additional pets will incur a $3 fee per pet, per night. Pets must be on a leash at all times or be contained within the guest’s accommodation, and pets are not to left unattended for long periods. Pets are not permitted inside any FRVR buildings or the playground area. Owners are required to clean up after their pets, dog poo bags are available at admin.

Accommodations We guarantee the availability of the accommodation type booked for confirmed reservations. We do not guarantee any specific site or accommodation for any stay.

Long-term Stays Longer-term guests are subject to electrical meter charges based on their power consumption as determined by the onsite electrical meter.

Wildlife All wildlife attractants must be stored in a bear proof enclosure or in a secured vehicle anytime sites and accommodations are left unattended or when retiring at night.

Any guest found to be in violation of this policy will be charged $100.00 by Fernie RV Resort without warning, and may be evicted without notice and/or refund.

Should the Municipal Bylaw Department or the Conservation Service attend to the property, additional fines from $200.00 to $1000.00 may be assessed. It is also possible that the Bear will have to be destroyed.

Visitors Visitors and non-registered guests are welcome to park their vehicle on Fernie RV Resort property between 7am and 10pm, but must register all vehicles at reception and park only in designated guest parking areas.

Water Pressure Regulators Water pressure at the Fernie RV Resort is 80psi and could damage your RV. Pressure reduction valves are available from Resort staff. The Resort is not responsible for any damage to a guest’s equipment caused by water pressure.

Alcohol Alcoholic beverages may be consumed only within the boundaries of an occupied site, and are not permitted in public areas within the Resort.