About The IRRV

The Institute has a membership of over 3,500 and offers a range of qualifications covering its professional fields. It is a nationally approved awarding body for its vocational and examination-based qualifications. Each year, in excess of 600 students sit our examinations and vocational assessments. Successful students join the thousands of IRRV qualified professionals currently working in both the public and private sector within the fields of revenues, benefits and valuation.

MeetingsEast Anglia

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I am very pleased to be able to notify you of another ‘free seminar’, which will be held on Friday 11th May 2007.

Our speaker is Chris Read, from Kirklees Metropolitan Council, The winning team in the IRRV performance awards ‘Excellence in Customer Care’ category.No doubt with this award under their belt Chris can give us details of what his team have achieved and undertaken to bring their customer service up to such a commendable level.

Kirklees are also leading the way in offering a pension reduction scheme for council tax payers and Chris will give us an update on how this project is working and the pros and cons of offering and administering such a scheme.

This is an opportunity to hear from someone who has dealt with customer care in a winning way and also is heading a team willing to be trail blazers within the provision of the council tax service. Chris will share his experiences with us and give us tips on how we can all improve our customers’ experience when they contact us.It is also a chance to understand some of the pointers that we need to consider if we are intending to offer different schemes for pensioners.By its very nature, the customer services aspect of this presentation will also be relevant and inclusive of services other than Revenues and Benefits.

The venue is the Council Chamber at South Norfolk District Council based in Long Stratton and the seminar will start at 9.30am.

We will also be providing a free breakfast in the canteen at South Norfolk Council and this will be available from 8.30am. I would be grateful if you could let Tanya Tilford know if you are planning to attend and whether or not you require a breakfast voucher. Tanya can be contacted on the link below.

A location map is accesible through the link below. I look forward to seeing you there on the 11th May 2007.

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The Association is pleased to annouce the date for the next seminar is 29 April 2016. Cain Ormondroyd, a barrister at the Francis Taylor Building, has agreed to speak on ‘Business Rates Avoidance’ and Gary Watson will speak on ‘The discretionary powers a billing authority has to award relief’.

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I am very pleased to be able to notify you of another ‘free seminar’, which will be held on Friday 1st February 2008.
In October 2007, the City of Lincoln Council was triumphant in the IRRV Performance Awards winning the prestigious Revenues Team of the Year award and they will be explaining what they achieved to reach this level

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The next seminar of the IRRV East Anglian Association will be held on Monday 9 December 2013 at 10.30am at Breckland District Council's Offices, Breckland House, St Nicholas Street, Thetford, Norfolk IP24 1BT

Jonathon Bottomer from the DWP will be with us again with an update on Welfare Reform and Universal Credit

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The IRRV East Anglian Association would like to invite you to the next meeting on Wednesday 5th March at 10.45 for 11.00 am to be held at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.

Contact The IRRV HQ

About The IRRV

The Institute has a membership of over 3,500 and offers a range of qualifications covering its professional fields. It is a nationally approved awarding body for its vocational and examination-based qualifications. Each year, in excess of 600 students sit our examinations and vocational assessments. Successful students join the thousands of IRRV qualified professionals currently working in both the public and private sector within the fields of revenues, benefits and valuation.