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Programs refuse to load, cannot copy/move files, a few other similar p

LittleRaven

Posted 27 October 2011 - 02:26 PM

LittleRaven

Member

Member

28 posts

I am currently running Windows Vista upgraded to Windows 7.

My computer is suddenly refusing to load programs and will not copy/move files to other locations, and pretty much anything more memory intensive than browsing the internet will not run either. Programs begin to start and then freeze before they can fully load. When I try to copy/move files, the progress bar freezes seemingly at random. Trying to download files freezes Firefox. I have difficulty shutting down or booting up my PC. When I attempt to shut down, either it works like normal or it freezes at the splash screen. Same for when I boot up. Either it does or it freezes at the Windows logo.

A full system scan with Avast! has returned clean, and everything I download is automatically scanned. I have uninstalled various programs I can do without. My system automatically defrags itself every week, so that's not an issue. I have run ATF Cleaner. Nothing I have done has made even the slightest difference so far.

I have 2 hard drives separated into 3 partitions. C:\ and D:\ are my 320gb drive, with Windows installed on C:\. E:\ is my 2tb hard drive. To be honest right now I just want to be able to transfer the files I wish to keep from my 320gb drive to my 2tb drive and reformat the 320gb so I can put a clean Windows 7 installation on it. I do not want to touch the 2tb drive if I can help it.

Rightclick on Malwarebytes' Anti-Malware and select Run As Administrator and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version.

* Once the program has loaded, select Perform Quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location. * The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt * Post that log back here.

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

Rightclick on ComboFix and select Run As Administrator to start the program.

* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.

* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.

If TDSSKiller alerts you that the system needs to reboot, please consent.When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.

Download aswMBR.exe ( 511KB ) to your desktop.Right click aswMBR.exe and Run as Administratoruncheck trace disk IO callsClick the "Scan" button to start scanOn completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply

Start, All programs, Accessories then right click on Command Prompt and select Run As Admin.

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator). Click once or twice on the CPU column header to sort things by CPU usage with the big hitters at the top. File, Save As, Save. Open the file Procexp.txt on your desktop and copy and paste the text to a reply.

1. Double-click My Computer, and then right-click the hard disk that you want to check. C:2. Click Properties, and then click Tools.3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,4. Check both boxes and then click Start.You will receive the following message:The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?Click Yes to schedule the disk check, but don't restart yet.

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot. The disk check will run and will probably take an hour or more to finish.

1. Please download the Event Viewer Tool by Vino Rossohttp://images.malwar...om/vino/VEW.exeand save it to your Desktop:2. Right-click VEW.exe and Run AS Administrator3. Under 'Select log to query', select:

* System4. Under 'Select type to list', select:* Error* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'Type 20 in the 1 to 20 boxThen click the Run button.Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application.

RKinner

Posted 03 November 2011 - 08:32 PM

Copy the text between the lines of stars by highlighting and Ctrl + c.

******************************************

Killall::

DirLook::C:\Program Files\Common%user%\library

File::c:\windows\System32\Drivers\sptd.sys

Driver::sptd

******************************************

Now open notepad (Start, Run, notepad, OK) and Ctrl + V to paste the text into Notepad. Make sure you got it all then File, SAVE AS, (to your Desktop), CFScript , OK. Close notepad. (Overwrite the old one if it's still there.) You should see a file CFScript.txt on your desktop.

Pause your anti-virus.

Drag CFScript.txt over to Combofix and let go Combofix should start on its own.

Post the new log.

After you do that, clear the event logs as before and then reboot and run Vino's as before. (The System logs are all we need.)stpd is not loading correctly so let's get it out of the way and see if perhaps it is causing the other alarms. (It's part of Daemon Tools so you will need to uninstall and reinstall if you use it).

are probably the real problem rather than malware. nvstor.sys is NVIDIA® nForce Sata Performance Driver, a driver file from company NVIDIA Corporation belonging to product NVIDIA nForce SATA Driver. If removing the sptd driver doesn't help then possibly a bad driver but also bad drive cable or hard drive.

LittleRaven

Posted 04 November 2011 - 11:44 AM

LittleRaven

Member

Topic Starter

Member

28 posts

Alrighty, I followed your instructions as best I could, but my system keeps freezing. I dragged CFScript.txt over to Combofix and it did run, but after it deleted c:\windows\System32\Drivers\sptd.sys like it was supposed to, the program froze and didn't give a log. At least I assume it deleted the file, I'm not even 100% certain it did. It claimed it did, but it froze at that point so perhaps it failed to delete it. I just ran a search for sptd.sys and came up with this:

Path: Qoobox\Quarantine\C\Windows\System32\DriversName: sptd.sys.vir

I don't know if that helps but there it is. I don't use Daemon Tools, and there isn't an entry for it in "Programs and Features" which leads me to believe I've uninstalled it already. Perhaps it wasn't a clean uninstall though.

I then cleared event logs and attempted to reboot, however my system will not reboot cleanly. It freezes at the Shutting Down screen and I have to turn off the machine via the button, otherwise it will just sit and do nothing forever (I have let it sit for hours just in case, but nothing happens). I haven't been able to reboot normally in days. After I booted back up, I ran Vino's. Log follows.

LittleRaven

Posted 04 November 2011 - 12:16 PM

I think it might be a driver issue. This only started happening recently, and I may have updated those drivers recently as well. I hope it's a driver issue anyway, I can't afford yet another new hard drive.

LittleRaven

Posted 04 November 2011 - 01:48 PM

LittleRaven

Member

Topic Starter

Member

28 posts

I downloaded and installed the chipset, and I already see a major improvement. My computer actually reset without an issue for the first time in days, and it booted up with no trouble and much faster than usual. Also, I just moved a folder of data from c: to e: as a small test with no trouble.

RKinner

Posted 04 November 2011 - 02:20 PM

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker: http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.http://www.crystalidea.com/speedyfox . It seems to work best if you reboot right after running it. You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

LittleRaven

Posted 04 November 2011 - 02:49 PM

LittleRaven

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Topic Starter

Member

28 posts

Excellent, thank you so much Ron! I saved your last post as a text file just in case, and am currently updating everything via FileHippo's update check. I can use some of this information on my wife's computer as well, which is even more out of date than mine is. I really, really appreciate all your help. You are a life saver! If you're ever in Calgary, drinks are on me!

RKinner

Posted 04 November 2011 - 03:06 PM

LittleRaven

Posted 04 November 2011 - 08:02 PM

LittleRaven

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Topic Starter

Member

28 posts

It would seem the problem isn't entirely fixed after all. Now I have a new symptom. The computer seems to freeze at random for 10-15 seconds, once a minute or so. I discovered it in the Windows System logs. "Reset to device, \Device\RaidPort0, was issued." Every time my computer freezes, it generates that warning in the log. I already have dozens of them. I used to have this problem in the past, but it went away for almost a year. Now it's back again.

Also, Windows Explorer just crashed again so I'm going to have to reboot the hard way.