March

Official statistics

Date published

Content

Data

Comparing Service Quality research 2018: complaints handling

18 March 2019

This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint. Please note: total market data is weighted and provider level data is unweighted.

Note: Data updated 28 March due to data on prior broadband speeds not reliable.

Previously called 'media tracker', this set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.