JOB DESCRIPTION

This Help Desk Support Specialist Position Features:
? Established Organization
? Energetic Environment
? Passionate

AppleOne is currently seeking numerous Level I Technical Support Specialist for an immediate need
Rate: 12.50 per hour
Shift hours: 7-4 and 4-10
Location: Rochester, NY
PRINICPAL DUTIES/RESPONSIBILITES:
? Receive incident and requests reports from users.
? Create tracking tickets for all reports.
? Triage Level I trouble tickets; resolve or escalate to Level II as required.
? Complete password reset requests for network and enterprise applications as requested.
? Provide desktop support for basic issues with PC?s, Windows, and Microsoft Office. Remote into user machines as required while providing assistance and support.
? Takes calls from users, diagnose problems, and recommend and/or implement solutions.
? Provide phone and email support to users in the areas of e-mail, standard Windows Operating system, desktop applications and applications developed and deployed by Client.
? Troubleshoot and attempt to resolve trouble tickets related to technical difficulties with hardware, software, and the network in accordance with established SLAs.
? Verify issue resolution on the customer?s behalf
POSITION REQUIREMENTS:
? Vocational certifications or AS degree in computer science or related technical field preferred.
? Must have at least two years of experience working on a Help Desk / Service Desk
? Microsoft certifications a plus
? Positive Customer service oriented in potentially high stress scenarios.
? Basic knowledge of Active Directory is required.
If you don?t have any technical experience we also have Customer Service rolls.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.