What is an MCO Call?

An MCO call provides families and caregivers a non-adversarial forum through which they can address concerns about their child’s Medicaid Managed Care program. Representatives from Delaware health care and behavior health agencies as well as other related agencies are available during these calls to help resolve any questions and concerns.

Call participants have the opportunity to share concerns, ask questions, and discuss issues related to Medicaid services for their children with special needs, including mental health/behavioral or emotional needs.

We will also take questions from adults who have United Healthcare Community Plan and Highmark Health Options as their Medicaid MCO through the Diamond State Health Plan Plus (adults). Note that United Healthcare and Highmark are the same MCO’s for children and adults.

How To Participate in an MCO Call

MCO calls are held the second Tuesday of each month from 11:00am to 1:00pm, EST. Anyone may join a call by following these dial-in instructions during the designated call window:

Dial Toll Free: 1-800-220-9875

Enter Participant Code: 40369724#

Upon being connected into the call, you will be prompted to introduce yourself. That’s it! Come prepared with your questions and concerns.

Plan ahead! The MCO call dates for 2017 are as follows:

Note: No calls in July and December.

For additional information, check out the 2017 MCO Call Flyer. To be added to our call reminder list or to ask questions, please contact Delaware Family Voices (DEFV) via email at p2p@defv.org or by phone at (302) 669-3030 or (302) 669-3033.

Have Questions Now?

You don’t need to wait until an MCO Call to ask for assistance with your Delaware medicaid or mental health programs. Families are encouraged to call Delaware Family Voices at any time with their medical or mental health questions or concerns. Please call 302-221-5360 and we will provide you with immediate assistance.