The Care and Crisis Helpline is a program of the Orleans and Genesee County's Mental Health Departments. It is a free and confidential, 24/7 crisis helpline answered by skilled “listeners.” It provides a safe and non-judgmental source of support for individuals in any type of crisis.

The Director and VSO are Accredited by the Department of Veterans Affairs, Through the American Legion and Veterans of Foreign Wars and as a Department of Veterans Affair Affiliate such, is authorized to present claims for further development, institute appeals from Department of Veterans Affairs' decisions and follow through to final disposition with representation at the Court of Veterans Appeals, Washington, D.C.

The Director being a Department of Veterans Affairs' Affiliate has the capabilities with remote access Tracking and Submission Processing to provide current information to the Veteran or Dependent.

Our office has a Dedicated Veteran Resource room for Veterans in need to access the Internet to log on to E-Benefits and My Healthy Veteran to navigate VA healthcare, prescriptions, and Veteran Benefits Information.

The Director is also designated as Burial Officer and is responsible for the interment of any honorably discharged member of the Armed Forces of the United States who died in Orleans County leaving no funds or insurance sufficient to pay funeral and burial expences of such Veteran and such Veteran has no next of kin or person of record previously designated to control his or her final disposition pursuant to section four thousand two hundred one of the public health law.

Earl M. Schmidt, Director & VSONancy K. Traxler, VSO

Accredited with American Legion & VFW Accredited with American Legion
13996 Route 31 West 13996 Route 31 West
Albion, New York 14411 Albion, New York 14411
Phone: (585) 589-3219 Phone : (585) 589-3219