General Booking Terms

NON TOURISTIC RENTAL

The Onsider apartments can be rented for a minimum stay of 32 days as a non-touristic rental. No services related to touristic rental are included in the rental price. Please keep in mind that this is a residential building in a residential area.

GUARANTEED BOOKING

To guarantee your booking, we ask you to pay the amount for the minimum rental period (32 days) upfront. We accept all common payment methods. We accept bank transfer, Paypal or Credit/Debit card (Mastercard, Visacard and American Express).

DEPOSIT

We offer two options to pay your deposit. You can either pay one month of deposit if you pay your rent on a monthly basis or you can pay a reduced deposit of 600€ if you pay the rent for your entire stay upon arrival.

BOOKING CANCELLATION BY THE RESIDENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request. Our cancelation policy is as follows

For cancellations prior to 60 days before arrival, we will refund the entire amount paid to guarantee your booking

For cancellations prior to 31 days before arrival, we will refund 50% of the amount paid to guarantee your booking

For cancellations within 30 days of arrival, we won’t be able to refund your booking payment

CHANGES BY THE ONSIDER

In case that the accommodation could not be occupied because of unforeseen reasons, not attributable to The Onsider, The Onsider has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data (“LOPD”), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.