Categories

Anew's Review

Service

Will Recommend

Communication

Jamie serviced our unit and sealed a plenum. Later that afternoon, the compressor stopped running entirely. Inside temp now at 85f and rising at 4pm.

I figured it was a minor/simple fix, so I called the office. Receptionist said the best she could do was send someone between 10am-2pm the next day! I remained calm and polite thinking this was not good customer service. I asked to speak to the tech, Jamie, hoping he could direct me to the simple solution.

Jamie called and later stopped by our house after his last call at 7:30pm - he found and corrected the minor problem very quickly. We started feeling cooler again!

Jamie exhibited awesome customer service like one would do as if he owned the company! He deserves huge kudos and if it were up to me, I'd give him some kind of spot bonus or meal with his wife.

comments

Thank you for taking the time to review Champion AC. We are very glad that Jaime was able to rectify the situation in a timely manner, as well as, provide you excellent customer service. I will most assuredly let Jaime know of your kind words regarding his workmanship. Please do not hesitate to contact us with any future HVAC needs! Have a wonderful day.