Customer Reviews

My wife and I recently bought a car from this dealership and were helped by Steve Reid. We were deciding between two very different jeeps with two very different price points. Steve plainly stated the pros and cons of each vehicle and let us test drive each car multiple times by ourselves to make sure we could get a feel for them and | Read Full Review

3/12/2019 12:00:00 AM | Google

★★★★★Jen Moore

Worked with Derek on the purchase of a minivan. It was a great experience! Friendly and professional guy who understood our family’s needs. | Read Full Review

Dont like the sales tactics, Agreed on a price with the sales manager and it changed once we hit the finance office. | Read Full Review

3/8/2019 12:00:00 AM | Google

★★★★★mike gyles

Had Derek D as our sales lead and he worked with us to get the deal we needed. Highly recommend | Read Full Review

3/6/2019 12:00:00 AM | Google

★★★★★Michelle Clement

I just had the pleasure of buying my first Jeep from 495! Mike the salesman was awesome! Very considerate of my time and kind. Tony, the owner, is also one of the most empathetic car sales man/owner I have ever had the pleasure of meeting! Thank you for making this process so easy! I will be sending lots of business to you! | Read Full Review

I wrote a negative review a few months back for 495 Jeep Service. Since then, Tony (Owner), Bob, and Terry (Service) have all worked hard to earn my business and make me feel valued as a customer. I understand issues happen, but it is how customer service responds that makes the difference. Thanks again for the improvement! | Read Full Review

It's a clean, friendly atmosphere, professional, knowledgeable and very easy to deal with.
just dropped my vehicle off for repairs and gentleman over there, Terry, was receptive to my needs and excellent to work with.
highly recommended 495 Jeep/Chrysler whether you buying a vehicle or just having yours serviced... great place | Read Full Review

1/10/2019 12:00:00 AM | Google

★★★★★Elizabeth Tellier

Service center is friendly and helpful. They get it right the first time. | Read Full Review

1/7/2019 12:00:00 AM | Google

★★★★★Chuck Taylor

I have never written a review of any kind up until this point.
I have recently been trying to get my wife's 200c serviced with no luck other than having the car in the shop for the same thing numerous times with no solution.
I was told this week that they have discovered the problem but the car is now out of warranty and we are respo | Read Full Review

Shaheen, the sales associate first came with a price on the car to then came back and tell me that the price was incorrect and it was actually more. Not only did he not want to honor the original price which was only about $2000 difference, but he didn’t want to finish paying off my car. *he came out with a $500 “Black Friday” discon | Read Full Review

Deplorable service. They've had my 2016 Jeep now for 4 months with a warranty issue, with no guarantee when I may get the part in...possibly December. Bob Feole stopped calling to provide me with updates and sighs when I tell him my name. He told me to set up a claim with Chrysler, who is now the only party who updates me now. Bo | Read Full Review

The dealership was very patient with me, as I was trying to find the perfect commercial vehicles for my business. I test drove just about every commercial vehicle out there, and truly have to say the RAM Promaster was the most superior. As a small business owner, where time is money, Businesslink had some great incentives which furth | Read Full Review

10/13/2018 12:00:00 AM | DealerRater

★★★★★Dmytro Kordubailo

I’ve been calling about the issue with my Chrysler all day since 11am, was told 10 times I’ll get a call back from service team and never got it, then around 6pm I couldn’t even get someone to talk and was just transferred directly to the voicemail all the time. Had to call from a different phone number for them to even answer my cal | Read Full Review

10/11/2018 12:00:00 AM | Google

★★★★★TommyL

I just bought my first new Jeep from here, and I was nervous about buying and If I would have enough with my trade. But 495 gave me enough for my old jeep, that I was able to buy. This was possibly the easiest buying experience I have ever had, and they made sure I drove away happy. Definitely will get my next Jeep from them! | Read Full Review

9/27/2018 12:00:00 AM | DealerRater

★★★★★Kaitlin Mackey

Everyone was very friendly and great. I was very impressed with Sam Cruz. I would recomend this dealership if you are looking for a new car and dont want to feel pressured into something you're not ready for. | Read Full Review

Fast, friendly, and professional service @ 495! Shah answered all of the questions I had, was easy to reach and stayed in contact. James Smith made my experience very easy and stress free! The way they treated me made me feel very comfortable - no pressure -
I highly recommend going to 495 to get exactly what you are looking for, | Read Full Review

9/16/2018 12:00:00 AM | DealerRater

★★★★★Brian, Jeep lcx

I've bought a lot of vehicles in my life,I've never had a more enjoyable experience , from management, salesman and finance.I would highly recommend 495 Jeep to anyone | Read Full Review

I recently reviewed a different dealer, where I was stuffed with a vehicle that needed more maintenance than it was worth - but none of that was revealed before or during the sale.
The difference is a business that takes pride in (1) not over selling but keeping you happy, (2) Flexibility in getting you into something you want, not | Read Full Review

9/13/2018 12:00:00 AM | Google

★★★★★Lannan Crapper

I recently reviewed a different dealer, where I was stuffed with a vehicle that needed more maintenance than it was worth - but none of that was revealed before or during the sale.
The difference is a business that takes pride in (1) not over selling but keeping you happy, (2) Flexibility in getting you into something you want, no | Read Full Review

9/13/2018 12:00:00 AM | DealerRater

★★★★★Bob Chandler

Great selection of new vehicles but no urgency or follow up by sales staff. I gave them the opportunity to lease me a new truck in 2017 and a new challenger last month. Commercial manager never returned calls or text in 2018. I leased new truck at Quirk. Last month my wife and i looked at challengers on a Sunday. Not one salesman cam | Read Full Review

9/12/2018 12:00:00 AM | Google

★★★★★Kelli McElligott

I pay monthly for my oil changes. I scheduled an appointment online and was supposed to receive a confirmation email or call. I got neither. I called the service department to see if my request went through so I didn’t have to drive all the way there to be told “sorry it didn’t work and we’re too busy right now.” I called 5 times and | Read Full Review

9/11/2018 12:00:00 AM | Google

★★★★★Benjamin Rivera

today I had a mediate problem with my truck the service tech Terry and mechanics on staff helped me and had me on the road within an hour. These guys were fantastic, I recommend anyone with a Dodge vehicle in the local area to get here get serviced and see what I'm talking about this place is great! | Read Full Review

worst customer service I've ever dealt with took six calls to finally talk to someone in service gave them my name they couldn't find it asked if it was under a different name or if I was sure I brought it there then after 15 minutes they find it I will never ever bring my truck back to them | Read Full Review

8/31/2018 12:00:00 AM | Google

★★★★★Jose RM

They make car buying easy and quick. Looked around and 495 gave us the best deal on our Jeep wrangler 2018. I highly recommend them for your next vehicle. | Read Full Review

Leased my 3rd Jeep here. Best Jeep dealership I have been to, and I have been to several! The staff were all friendly and I didn't feel pressure from anyone. Bill was amazing, and so was Alex in Finance!! Great stand up guy, very straight forward and made the process super painless!! High recommend this dealership, I will be returnin | Read Full Review

8/16/2018 12:00:00 AM | Google

★★★★★LPfromMV

Both times purchasing Jeeps, we have had excellent experiences at 495 with Sam Cruz (and previously with his brother that no longer works there and is a police officer now). The dealership is straightforward, not pushy, and quick to get back to your questions and searches for the perfect car (even when a wife has a few color changes! | Read Full Review

My family recently purchased a new Jeep for me and my younger brother, and both Shah and Sam were so helpful! Their kindness combined with their knowledge about the vehicles made the experience enjoyable from beginning to end. I especially appreciated Sam's warm personality while my dad and brother discussed specifics with Shah. I wo | Read Full Review

I called 7 times in 4 days to get my Jeep serviced. Every time I only got voicemail. When no one returned any of my messages, I actually stopped in at the dealership. There were 4 employees standing around talking to 2 other employees (mechanics). I stood there for a full five minutes. All of them ignored me and did not want to help | Read Full Review

8/1/2018 12:00:00 AM | Google

★★★★★Anne Sequeira

The Service Team went above and beyond to help me today. Franco, in particular, with his can-do attitude and a creative approach, successfully mounted my license plate on an after market front bumper. I came to 495 Chrysler Jeep Dodge in the off chance they carried a mounting bracket that would work with my front bumper, and left wit | Read Full Review

7/28/2018 12:00:00 AM | Google

★★★★★Paul Halladay

Best place I have ever purchased a vehicle. This my 2nd vehicle bought from 495 and won't be the last Sean was awesome the first time and even more awesome the 2nd time got want we wanted at our price range | Read Full Review

I would recommend this dealership to all my friends and family.
Bill Tierney was very helpful and kind. He made sure I was happy with my new RAM and the deal! Thank You all very much for your kind help! | Read Full Review

7/17/2018 12:00:00 AM | Google

★★★★★Kip Pierce

"Our buying experience was amazing!"
My husband and I went to look at an all white 2018 Ram, left with a brand new sparkling black 2019 Ram! James and Jim made the buying process so easy. James was so patient with us driving us around to decide which one we wanted, and Jim gave us the best advice on financing! Jim ran the numbers in | Read Full Review

7/17/2018 12:00:00 AM | Google

★★★★★Justin

I was dreading buying a new car, but my lease was about to end on my Honda. Sam Cruz made it so easy for me to get into a new Compass, love this Jeep. Never going back to a car. | Read Full Review

7/17/2018 12:00:00 AM | DealerRater

★★★★★Kipmoney

My husband and I went to look at an all white 2018 Ram, left with a brand new sparkling black 2019 Ram! James and Jim made the buying process so easy. James was so patient with us driving us around to decide which one we wanted, and Jim gave us the best advice on financing! Jim ran the numbers in minutes, while James got us water whi | Read Full Review

Jim in financial department was pushing to take out extended warranty on my 2018 Dodge Durango. Sold me on free only changes. Then when I got get my first oil change policy only covers $25. He said Dodge changed policy and they don’t fully cover synthetic oil. 495 north will cover the balance for Massachusetts customers but not CT un | Read Full Review

7/17/2018 12:00:00 AM | Google

★★★★★Timmy

Bill Tierney was very helpful and kind. He made sure I was happy with my new RAM and the deal! Thank You all very much for your kind help! | Read Full Review

7/14/2018 12:00:00 AM | DealerRater

★★★★★Jenna Adelizzi

I recently purchased a Jeep Grand Cherokee here and could not be more satisfied with my experience! Josh and Shah were not like the typical “pushy” car dealership employees. They were very informative and friendly. After picking out the car I was interested in, Josh gave me a thorough tour of the vehicle which I greatly appreciated. | Read Full Review

Called the service department a total of 5 times in the past 2 weeks and have been unable to make an appointment.
1. Called mid day and didn’t get an answer. Didn’t leave a message.
2. Called mid day and didn’t get an answer. Left a detailed message and did not get a returned call.
3. Called mid day and didn’t get an answer. Left | Read Full Review

7/8/2018 12:00:00 AM | Google

★★★★★Shannon Long

Eddie was friendly, pleasant, and got us what we needed/wanted. All within less than an hour we signed papers for our new and amazing Jeep. Yay! :) | Read Full Review

6/27/2018 12:00:00 AM | Google

★★★★★Bob Chandler

Great selection of new vehicles but no urgency ir follow up by sales staff. I gave them the opportunity to lease me a new truck in 2017 and a new challenger last month. Comercial manager never returned calls or text in 2018. I leased new truck at Quirk. Last month my wife and i looked at challengers on a Sunday. Not one salesman came | Read Full Review

We had a great experience at 495 Dodge.
Derek Daigle was great to work with. He was very knowledgeable and helpful. He and the rest of the team made the whole process very quick and easy. I’m very happy with my 2018 Durango. | Read Full Review

6/8/2018 12:00:00 AM | Google

★★★★★TonyPompi

This was the first time I had a pleasant experience buying an automobile. It Started With Derek my salesman he was fantastic and very patient with me. Then the finance team was awesome and got my spouse and me a great deal on a 2016 Jeep Patriot. My spouse will be looking for a new car in 6 months and we will definitely be going to s | Read Full Review

6/7/2018 12:00:00 AM | DealerRater

★★★★★Anthony Moraes-Pompi

Go see salesman Derek and the finance team who got us into our Jeep Patriot in less than 48 hours. Great car, great price, great staff and treated great by all. Treated my spouse great. too. Thanks 495 Chrysler Jeep Dodge Ram ---- Tony and Evan | Read Full Review

Come here to pick up some parts . Fast and friendly service thank you Emily / Parts dept ?? | Read Full Review

6/3/2018 12:00:00 AM | Google

★★★★★Nicholas DeStefano

Go see Derek Daigle at 495 if you want a cut to the chase great deal. His ability to listen for my needs, but still acknowledge my wants are the reason he earned my business. Completely wasted my time shopping at two other Dodge dealers first, but As he said they made his job easier. Thanks again Derek, Shah, and Jim in finance fo | Read Full Review

Very polite group of people. my over all experience was great. I would recommend this place | Read Full Review

5/16/2018 12:00:00 AM | Google

★★★★★Gail V

Derek Daigle was a pleasure to work with and helped me find a Jeep I love at a price I can afford | Read Full Review

5/15/2018 12:00:00 AM | Google

★★★★★Mike B

I Purchased a 2017 Ram 1500 Limited from this dealership and it was the most pleasant car buying experience of my life. Salesman Derek Daigle was attentive be without being pushy and got me into the vehicle I wanted at a fair price. As I am from out of state Derek delivered the truck to my town hall so I could register it and be on m | Read Full Review

5/14/2018 12:00:00 AM | DealerRater

★★★★★ramit

I was shopping for a Black 2018 Ram 1500 Limited when I found one online at 495. I submitted my request through USAA and Derek called me back about my inquiry. At first I was disappointed to find out that the truck I inquired about they already sold. He was honest and said, I am not sure why that truck is still listed, I apologiz | Read Full Review

5/12/2018 12:00:00 AM | DealerRater

★★★★★Phillip Morgan

I was shopping for a Black 2018 Ram 1500 Limited when I found one online at 495. I submitted my request through USAA and Derek called me back about my inquiry. At first I was disappointed to find out that the truck I inquired about they already sold. He was honest and said, I am not sure why that truck is still listed, I apologiz | Read Full Review

If I could give a 0 star I would. Service department is rude, wont return any phone calls. My jeep went in for blowing smoke. Needed head gaskets. Job approved to repair. No communication in the process. Told my car was done, 3 weeks later. Went to pick it up and the engine was still torn down. Waiting 2 more days for it to actually | Read Full Review

5/3/2018 12:00:00 AM | Google

★★★★★jesse bouley

My wife and I recently bought a car from this dealership and were helped by Steve Reid. We were deciding between two very different jeeps with two very different price points. Steve plainly stated the pros and cons of each vehicle and let us test drive each car multiple times by ourselves to make sure we could get a feel for them and | Read Full Review

5/2/2018 12:00:00 AM | Google

★★★★★Freddy Vega

Their finance Dept hit my credit report with not 5 not 6 but a whopping 9 hard inquiries!!! Be careful when you sign that authorization and you have less than stellar credit. These finance guys will not care about your credit report and just blow it up! Followed by the most memorable comment I ever heard coming from “Jim the finance | Read Full Review

5/1/2018 12:00:00 AM | Google

★★★★★Stolichnaya

This is my second Durango from 495 Dodge in Lowell. The first one I bought, was because there price was so much better than everyone else's. This time, I didn't even shop around, I just knew from reading Derek's Google reviews that I wanted him to help me. My wife and I live about 45 mins away, I am a small business owner and can | Read Full Review

4/30/2018 12:00:00 AM | DealerRater

★★★★★Stolichnaya Vodka

This is my second Durango from 495 Dodge in Lowell. The first one I bought, was because there price was so much better than everyone else's. This time, I didn't even shop around, I just knew from reading Derek's Google reviews that I wanted him to help me. My wife and I live about 45 mins away, I am a small business owner and can | Read Full Review

4/29/2018 12:00:00 AM | Google

★★★★★Cheryl#1969

I just want to say Derek Daigle not only runs around like the energizer bunny, but he is the best salesperson I have ever worked with. His energy, smile, and stamina is second to nobody I have ever ever encountered. Thanks the for the great deal on my new Renegade, I love love love it!! ! Jim in Finance was great to. Thanks agai | Read Full Review

4/28/2018 12:00:00 AM | DealerRater

★★★★★Cheryl L

I just want to say Derek Daigle not only runs around like the energizer bunny, but he is the best salesperson I have ever worked with. His energy, smile, and stamina is second to nobody I have ever ever encountered. Thanks the for the great deal on my new Renegade, I love love love it!! ! Jim in Finance was great to. Thanks agai | Read Full Review

4/27/2018 12:00:00 AM | Google

★★★★★Cherise Mitchell

I have to say this was by far the best experience ever buying a car my family just had with Derek Daigle and 495 Dodge in Lowell. Not only did they have the lowest price, but out of the 5 dealerships that I was shopping at Derek was by far the best to work with. I am referring everyone to Derek and 495 Jeep | Read Full Review

4/25/2018 12:00:00 AM | Google

★★★★★AndreaHoule

Derek went above and beyond getting my family the vehicle we needed at the price we wanted. He was easy to work with. He made the process quick and easy. He even made car shopping with a 9 month a pleasant experience. I can not speak highly enough of the customer service, treatment, pricing and sincerity of Derek and 495 Dodge! | Read Full Review

4/25/2018 12:00:00 AM | DealerRater

★★★★★Gary Corriveau

Just got a new vehicle with Derek and he was awesome... wouldn’t deal with anyone else | Read Full Review

4/24/2018 12:00:00 AM | Google

★★★★★JMHuertas

Customer service is what sets all retail businesses apart from one another. I had a great experience when vehicle shopping at 495 Chrysler Jeep Dodge Ram. Josh was professional and engaging. He made the experience pleasant and easy. We also had a great experience with Jim in the Finance department. He was clear and thorough and toget | Read Full Review

4/19/2018 12:00:00 AM | DealerRater

★★★★★Jillian17

I will be honest, the only reason I ended up at 495 was because they are the only one's who had the Ram truck I wanted. I drove all the way from CT after submitting an online request. In my request I specifically requested Derek based on all his reviews. This was the quickest in and out of a dealership buying of a truck I have ev | Read Full Review

4/14/2018 12:00:00 AM | DealerRater

★★★★★Ralph Perry

I walked into 495 Chrysler on Tuesday evening just before closing at 8 pm. Now I know when it's time for me to leave work, I am already mentally there. I was greeted by Derek at 7:52pm, and apologized immediately for just getting there, " Derek said, no problem this is the job I have chosen, and the life I lead" all with a smile. | Read Full Review

4/14/2018 12:00:00 AM | DealerRater

★★★★★Ronald Parker

I walked into 495 Chrysler on Tuesday evening just before closing at 8 pm. Now I know when it's time for me to leave work, I am already mentally there. I was greeted by Derek at 7:52pm, and apologized immediately for just getting there, " Derek said, no problem this is the job I have chosen, and the life I lead" all with a smile. Any | Read Full Review

4/13/2018 12:00:00 AM | Google

★★★★★GINA RAPOAO

My daughter and I just picked up our new Jeep Wrangler yesterday from Derek Daigle. We went to another Jeep dealer first, but are really glad the Jeep we went to buy there was sold, or we would of never had the experience we did with Derek. This by far was more enjoyable, easy, and exciting as I ever dreamed it would be. From the | Read Full Review

4/10/2018 12:00:00 AM | Google

★★★★★Gina Rap

My daughter and I just picked up our new Jeep Wrangler yesterday from Derek Daigle. We went to another Jeep dealer first, but are really glad the Jeep we went to buy there was sold, or we would of never had the experience we did with Derek. This by far was more enjoyable, easy, and exciting as I ever dreamed it would be. From the | Read Full Review

4/10/2018 12:00:00 AM | DealerRater

★★★★★Cheyenne Nathalie

Derek was amazing! He listened to what we wanted, he did everything in his power to make sure he was able to capture exactly what we asked for. I will not be in the market to buy a new car for many years but I recommend anyone that is afraid to trust salesmen, his honesty and deligence made a true difference. | Read Full Review

I just can not say enough how much of a pleasure it was to do business with Derek Daigle, and the manager's at 495 Dodge. Before going in, I read the reviews online, and thought to myself, I have to request this guy, look at all his reviews. Everything I read about the experience other customer's had ended up becoming my experie | Read Full Review

Worst service manager! No communication at all. Called half a dozen times and my wife called as well. They never called back. I can see if I was giving them a hard time but the first couple of times i called was to know what the latest time i can pick up my truck. This will be my last time here and more than likely my last ram. I lov | Read Full Review