Managing your booking

To keep our fares as low as possible the tickets you buy are non-refundable. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges.

To edit your flight details, log in to Manage Bookings. You’ll need the email address and password used to make the original booking. Don’t worry, you can reset your password if you’ve forgotten it.

Through Manage Bookings you can:

Change names and spelling mistakes

Change flight times, dates, and destinations

Change or add seats

Add hold luggage, sports equipment or increase you weight allowance

You can correct spelling mistakes and title changes free of charge. We do charge for most other changes (see Fees and charges), unless changes are included for free in your fare. Charges vary depending on the changes you wish to make but it’s always cheaper to make changes online or via our mobile App 60 days or more before the flight.

You can edit your booking until two hours before your flight is due to depart – even if you’ve checked in. Once you've made your changes just check in again, and remember to reprint your boarding pass(es).

To change a passenger name it’s cheaper and easier to do it online. Go to Manage Bookings, find your flights and choose the ‘Change names’ option. After making any changes, remember to check in again, and reprint your boarding pass.

How to change a name:

Don't forget:

Your first and last names must match the ID you’re using to travel

We don’t need your middle name

To make changes using Manage Bookings, you’ll need the email address and password used to make the original booking

Titles and spelling mistakes are free to edit. You can change up to three letters yourself online. To change more, contact our Customer Service team

To change a passengers title or correct a spelling mistake go to Manage Bookings, find your flights and choose the ‘Change names’ option. After any changes, remember to check in again, and reprint your boarding pass.

Spelling mistake changes are limited to three characters per name, to change more contact our Customer Service team.

How to correct a spelling mistake:

How to change a passengers title:

Don’t forget:

Your first and last names must match the ID you’re using to travel

We don’t need your middle name

To make changes using Manage Bookings, you’ll need the email address and password used to make the original booking

Titles and spelling mistakes are free to edit. You can change up to three letters yourself online. To change more, contact our Customer Service team.

To makes changes to your flight it’s cheaper and easier to do it online. Go to Manage Bookings find your flights and choose the ‘Change flight’ option. You can also do this via our mobile App. After any changes, remember to check in again, and reprint your boarding pass.

Don't forget:

To make changes using Manage Bookings, you’ll need the email address and password used to make the original booking

You can add new hold luggage or sports equipment, or increase your weight allowance. Just log into Manage Bookings or our mobile App and select the 'Add hold luggage' option. You’ll need the email address and password used to make the original booking.

You can add seats at any time up to and during check-in. Just log into Manage Bookings or use our mobile App and select the 'Add seat' option. You’ll need the email address and password used to make the original booking.

We understand that sometimes plans change and you might want to get an earlier flight home. If there’s room you can transfer onto an earlier flight leaving on the same day for a small change fee. This can be done on our mobile App or at our airport Customer Service desks only. You can start checking availability on the app at any time on the day of your return flight. Or, if you arrive at the airport early, you’ll be able to check at our Customer Service desk from 3 hours to 60 minutes (90 minutes at Airports in Egypt and Morocco) before the flight you want to transfer to.

You can also transfer onto an earlier flight departing or arriving at a different airport, as long as it’s within the same city, location or region as your original booking. Example airports within the same city or region:

London (Gatwick, Luton, Southend or Stansted)

Paris (Paris Charles de Gaulle, Paris Orly)

Milan (Milan Linate, Milan Malpensa)

Central Scotland (Edinburgh, Glasgow)

North West England (Liverpool, Manchester)

If you’re an easyJet Plus cardholder or have booked a FLEXI fare you can change to an earlier flight for free at the Customer Service desk. easyJet Plus customers must show a valid easyJet Plus card.

If you cancel within 24 hours of making a booking you get a full refund, minus a cancellation fee. This can be done online via Manage Bookings.

If it’s over 24 hours since you made the booking your ticket will become non-refundable. If you still want to cancel you’ll be entitled to a refund of some taxes and our Customer Service team will be happy to process the refund for you.

Please note that bookings for car rental, hotels and insurance, are generally subject to different cancellation policies and need to be cancelled directly with the provider, unless they were booked at the same time as your flight and appear on your booking confirmation.

We strongly recommend that you take out travel insurance as this may cover the cost of your flights in certain circumstances when you are unable to travel, such as for medical reasons.

Although we are unable to offer a refund if you are no longer able to fly, you can change your flight to a future date and destination - please see changing your flight date, route or time above.

In the unfortunate event that you are cancelling because of serious illness or family bereavement, please contact our Customer Service team as soon as you can.

If you’re cancelling because of a family bereavement you can only claim for an immediate family member, for example a spouse, child, parent, grandparent or sibling. If the date of travel has now passed and your flights were not used, we’d also ask that you send us a scanned copy of the death certificate.

The decision to offer a flight voucher or refund is made at the discretion of our Customer Service team.

If your flight has been delayed or cancelled please see our delays and cancellations page. If you’d like to change your booking you can do this online via Manage Bookings. You’ll need the email and password used to make the original booking.

Booking and payment confirmation

When you make a booking we will send you a booking confirmation which will include all your booking and flight details.

To receive a Payment Confirmation simply use the "Email me my full payment confirmation (PDF)" link on the right hand side of your booking confirmation email. The Payment Confirmation contains a breakdown of your booking including any extras you’ve bought.

If you have your booking reference number you can use the link below and we will resend your booking confirmation to the email address you gave us.

To change the name or address on the Payment Confirmation, first update your account details using Manage Bookings then find you booking and use the "Email me these details" link to resend your booking confirmation.

Travel agency bookings: If you made your booking via easyJet Holidays, a travel agent or another third party, please contact them directly for a copy of your payment confirmation as our Customer Service team will be unable to do that for you.

Customer Service bookings: If you made your booking via our Customer Service team, please contact them and they will arrange for your payment Confirmation to be sent to you.

Fees for changing booking explained:

On average it takes around 200 days for us to sell all of the seats on a plane. If you decide to change your flights, the amount of notice we get determines whether or not we are able to resell the seats. At more than 60 days to go we may be able to resell the seats, so we charge you a lower fee to make the change. However, if you’re making the change with less than 60 days to go, it is very likely the seat will fly empty, so we ask you to make a larger contribution to this.

Booking Changes explained

01m26s

This video explains the way we deal with changes to bookings. When you book with us, you buy a non-refundable ticket. However, plans change and you may need to amend your booking, so we’ve tried to be as fair as we can when applying fees and charges. Some changes are free but fees do apply for flight date, route, time and name changes.