Check to see if transactions have been introduced circumventing our security (via SQL), or if a user has unlocked prior periods.

If you cannot identify the entry, re-run the reconciliation report for earlier periods until it is back in balance. Therefore if November 2018 and earlier was in balance, and December 2018 and forward is out of balance, investigate/make the entry for December 2018.

Once you identify the entry in the prior period entry that knocked it out of balance, please update.

Note: Depending on your version, the system may prohibit you from making the entry (Stay-In-Balance lock).

You'll then need to unmark the periods as reconciled in order to make the entry.

To do so: Run the 'Periods' report (All Reports > Periods).

Select/highlight the period. On the Report sub-menu select Actions > 'Unmark Period as Reconciled'.

Repeat this unmarking for the period containing the error as well as all subsequent periods.

In the example, you would unmark December 2018 and all subsequent/future periods.

You can then make the correcting entry.

Note: In current versions of the software, we have blocked all activity to reconciled periods with our 'Stay in Balance' feature. You may want to upgrade.

Once you have made the entry, re-run the Reconciliation Report for that period (i.e., December 2018).