CoreyMontie

Business Development, Customer Engagement & Small Business Start-ups

Experienced entrepreneur and small business start-up leader. Strong international profile having lived and worked in Hong Kong, Canada, and the US. Dual-degree combining Computer Science and Experiential Education. Background in Event Production and Coordination.

Employment

2018-present

1. Liquid Web

Customer Success Manager

Serve as a liaison for Enterprise level clients and across all internal departments to help manageprojects and grow relationships.

2016-present

2. The Grid Arcade & Bar

Owner / Founder

Michigan’s first retro arcade & craft beer bar

A full themed retro arcade and pinball venue featuring 40 craft beers on tap along with specialty cocktails.

Helped design the brand and interior design of the venue

Performed market research and financial projections for the business prior to launch

Wrote the full business plan and partnership operations agreement for the business as well as the SOP’s and employee manual

Created and led social and digital campaigns to build customer engagement into the thousands prior to launch.

Acting GM for the bar and employee trainer.

Designed specialty events and loyalty program.

2016-2017

3. Liquid Web

Enterprise Account Manager II

Primary liaison and business consultant for web hosting services to international enterprise-level clients

Assisted clients across the globe in growing and protecting their businesses via web hosting services.

Able to discover, build and maintain International relationships and business pipelines.

Adapt to multiple different culture and business styles while dealing with companies across the globe.

Opened communications between in-house and external staff to facilitate continued client relationships.

Manage entire sales cycle with existing and new clients.

Manage an International territory with a combined annual budget of over $300,000

Led internal and external teams throughout the sales process to ensure client needs were met and exceeded.

Employed multiple strategies to produce results and mitigate churn.

2015-2015

4. Business Strategy & Marketing Consultant

Freelance

Independent contractor via various tech start-up companies

Assist young companies in building out their marketing framework and campaigns

5. Nixplay – Hong Kong

Marketing Programs & Events Manager

Cloud-connected digital photo frames and commercial displays.

Revamped customer engagement strategy dictating marketing programs, social media campaigns, and live events, to more efficiently and effectively target consumers and enterprise customers in the US and UK. (Left to return to US.)

Elevated email marketing program by implementing CRM with marketing automation and setting up a series of targeted drip campaigns running in parallel to entice 90,000+ contacts for ongoing subscriptions and sales.

Launched content marketing through social media channels. Revitalized blog, established content calendar, built Pinterest community, and grew Facebook following to 9,000 fans through campaigns and sweepstakes.

Coordinated launch strategy for new mobile app, developing digital marketing campaigns and incentive programs to secure large numbers of downloads and referrals.

Co-planned ongoing live events and tradeshow strategy in alignment with online campaigns.

2006-2011

6. Urban Diversion – San Francisco

Operations Director & Partner

San Francisco-based social club producing outdoor and indoor events

Powered up this city events producer, doubling revenue in first year by expanding product mix, formalizing marketing and social media efforts, and tapping B2B market. Launched second location in Ohio in 2009.

Sold an average of 15 new membership packages per month through a combination of online marketing, events and in-person consultations.

7. Last Call Productions – Columbus

City Manager

In-restaurant trivia service franchise in the US

Expanded this local events business from both sides of the equation, scaling number of venues as well as overall participants (online and on location) via print, web, email, events, and social media campaigns.

Grew online following from 300 to 3,000 community members via Facebook and weekly email newsletter achieving 25% open rate and >4% CTR – inspiring nationwide roll-out of these programs.

Hired and trained 9 employees to facilitate events, coaching staff on customer engagement, conflict resolution, and how to handle a crowd in any situation.

Upon moving to Hong Kong, sourced and trained replacement who has since become the Marketing Director.

2012-2013

8. Foodie Magazine / I Love Ltd. – Hong Kong

Associate Commercial Director

I LOVE LTD. is an online media, events and community reviews website that highlights the best businesses in Hong Kong. FOODIE MAGAZINE is a monthly publication about local F&B businesses and trends.

Built relationships with over several dozen local businesses, selling advertisement campaigns within the magazine. Was also the lead in creating a new product of live events and promotional packages designed to increase engagement with readers and grow the sales offerings of the company.

Sold over $150,000 of advertising during tenure.

Created and managed a new product of live promotional events. Both for reader engagement and as an additional product offering to advertising businesses.

Directly engaged 30-40 customers and prospects every day, using consultative selling to market tailored all-inclusive vacation packages, working with customers from initial pitch through push-off.

Drove social media and digital marketing programs that yielded unprecedented results, growing following on Instagram and Facebook to 5,000+ fans through hugely successful image-driven contests.

Account-managed corporate events for Moet & Chandon, BMW, and Mini Cooper, valued at up to $500,000.

Streamlined service offerings and installed cloud CRM, cutting costs by several thousand dollars per month.

2014-2014

10. Maventus Group Inc. – San Francisco

Business Development & Digital Marketing Manager

SaaS social media management platform with offices in US and Asia.

Defined a singular brand voice to bind together the customer experience across web, social media, email, and event channels for this social media dashboard producer facilitating photo-sharing across top platforms in the US, Asia and Russia.