The 28 Victim Service Offices will ensure victims of crime are kept informed about the progress of their case and the supports available to them. In addition, supporting all victims of crime is now part of every anti-crime strategy.

The Victim Service Offices are the central point of contact for victims of crime and trauma in each Division. They supplement victim support activity already being undertaken by investigating members of An Garda Síochána.

The Offices are staffed by dedicated, specially trained personnel operating to a Standard Operating Procedure. Their role is to keep victims informed of all significant developments associated with their case, as well as provide contact details for relevant support/counselling services.

The Victim Service Offices are open between 9am and 5pm, Monday to Friday. Victims of crime can choose between receiving contact from the Offices by phone, letter or email.

In crimes such as burglary, assault or criminal damage, victims of crime receive a follow-up call from the Victim Service Office to ensure they have all the information they require including contact details of the investigating Gardaí. Victims can also raise any issues. They will be provided with crime prevention advice and details for external services available from other State and/or Non-Governmental Agencies.

Victims of domestic violence, sexual crime or other crimes where there is trauma will continue to be given advice and support in person from investigating or specialist Gardaí.

The Offices are a practical example of how we will meet our obligations to victims under the EU Directive on Victim Rights.

To ensure a quality service is being provided to victims, An Garda Síochána will continually monitor the satisfaction of victims of crime through its quarterly Public Attitude Survey and engagement with victims and their representative groups.