We offer a personal approach to community management because every community is unique. In addition to the list of HOA management services you see to the right of this page, we also meet regularly with Association Board members and vendors. We also talk personally with residents and we conduct a thorough review of Association documents, financials, minutes and vendor contracts.

Our deep commitment to open and honest communication, as well as our in-depth review of each Association’s history, allows us to create a customized approach to the management of our communities.

Click on the choices below for more detail on the different aspects of our HOA management services.

HOA Management

Technology

Collections

HOA Management

From general administration, to site and facilities maintenance (repair and operation), to financial management, to assessment billing and delinquent assessment services, we provide full service community HOA management services. If you would like to review a detailed 30 point list of exactly what we do for the communities we manage, you can find the line by line detail here.

“Village Connection” is our advanced technology system, we use it for tracking and reporting. It links accounting, enforcement, collections and our community websites to one another, and is accessible via smart phones and tablets. Here are some of the features your community will enjoy:

Village Connection – Your community website is part of the BCM Village Connection. Fully customizable, your website will feature a public page and a password-protected private page, accessible only by registered owners. The site will provide real-time access to the owner’s ledger; the Board will also have a password-protected portal to enable them to effectively conduct Association business. Check out a demo version of a BCM Village Connection site here.

Community Alert – Allows you to create a personalized, pre-recorded message for all of your residents. These messages can be sent via phone, email or text.

Accounting – Homeowners can review their account online. For billing, we offer several options for homeowner payments. Pay online today.

Collections – Our system will track important dates, payments and information to provide the Board with efficient and effective collections status reports.

Foreclosures and Bankruptcies – We can track foreclosures and bankruptcies to provide the Board with the most up-to-date information in order to make sound financial decisions for the Association.

Service Requests/Work Orders – These are attached to individual lot files.

Notes – Retains a history of actions and notable events which are then saved in individual lot files; this history is retained for both prior and current owners, an integral part of TOPS.

Newsletters – Customized newsletters can be sent electronically, via USPS and/or posted to your website (PDF). They can contain up to two pages per issue.

On-line Voting – Your community election material and homeowner email address data is exported for setup with a third-party vendor. Email invitations are sent when voting opens with instructions for logging in. A second invitation is sent the following week and follow up emails are customized to appeal for quorum, as needed. Vote using tablets, PCs, phones or any browser from anywhere with internet access. Voting security features include Secure Sockets Layer (SSL) used to encrypt the connection between the voter’s web browser and the voting website. Authentication of each voter’s internet address is recorded when voting and prevents voters from casting multiple votes for the same voter initiative. On-line voting improves the ease of response, reduces the HOA cost of printed materials (for those responding quickly to the request for votes), allows owners who are out of state to participate in elections without potential Postal Service delays and provides real-time reporting of quorum.

Collections

We provide our clients with effective collections services with a focus on net recoveries. If you read the Why BCM? Section of this site, you’ll know that it’s one of the core strengths of our comprehensive HOA management services.

Our unique, cost-effective recovery program maximizes our clients’ return on delinquent homeowner accounts. Our Collections services (Pre-Legal – Homeowner Care, and Legal – Association Recovery Solutions) are available for an additional fee. These fees are billed to the Association and charged to the Homeowner’s account. Our objective is to return recoveries that exceed 100% of the Account Recovery Solutions (ARS) expenses to the HOA within the first 12 months. However, our record has far exceeded that. We return an average of 191% of fees within the first 12 months.

Homeowner Care Program – This is an early stage collection program. We developed this program to work with ‘past due’ homeowners while their balances are relatively low. The hope is to prevent the cost of recording a Notice of Lien or initiating legal expenses. The program includes a progressive series of letters, skip tracing to locate current telephone numbers and addresses, and multiple telephone calls. Three-month payment plans are routinely accepted and monitored at no extra cost. Bankruptcies and bank foreclosures are monitored monthly. The cost of the program is passed along to the ‘past due’ homeowners to help the HOA recover the collection expense.

Association Recovery Solutions – This program provides HOAs with discounted flat fees in order to obtain personal judgments and garnishments. The potential to collect is evaluated before initiating legal expenses. If a credit bureau evaluation shows a low potential for payment and the property has been lost in a foreclosure, the account can be sent to a collection agency. The cost is minimal and the account will be reported to credit reporting agencies. In contrast, if a credit bureau evaluation shows a high potential for collections, a lawsuit can be initiated. Lawsuits are handled by licensed attorneys who offer discounted rates.

When an account becomes delinquent, your A/P Representative is also your Collections Representative. They are already familiar with your homeowners and their history, making for a seamless transition to Collections. Activity for delinquent accounts is ongoing (including letters and phone calls) and a new cycle of activity begins on the first day of each month.

Contact Brown Community Management Today

If you’d like to discuss our homeowner association management services in person, please contact us. We’d be delighted to discuss your community, your needs, and put together a proposal of how we can help.

Management Services

Our HOA Management Services include, but aren't limited to:

Homeowner Property Inspections

Association Common Area Inspections

Violation Reporting & Tracking

Architectural Requests & Tracking

Contract Management

Bid/Evaluation/Negotiation/Selection/Oversight

Vendor Supervision

Management Reports

Accounting Services

Accounts Payable

Accounts Receivable

Financial Statements (cash or accrual)

Annual Budget Preparation

Resale Disclosure Services

Collections Services

Pre-Legal – Homeowner Care

Legal – ARS (Association Recovery System)

Board Member Training

Assistance with and/or creation of Rules & Regulations

Preparation of Long-Range Management Plans

Community Newsletters

Manager Back-Up

Gate Programming (In-House)

Payroll Services for On-Site Employees

Document Scanning and Retention

About BCM

Brown Community Management provides comprehensive homeowner association management services, featuring intelligent solutions, to almost 200 communities in Arizona. Our customers are as diverse as the communities we manage; they include single family homes, luxury high-rises, commercial & residential condominiums, town homes, co-ops, active adult and master-planned communities ranging in size from 30 to well over 2,000 homes.