Cons: Extremely slow check-in. The price quoted online was significantly ($20 per day) cheaper then what the counter said I had to pay. Despite showing them the quoted rate, they would not agree to it. They did not have a car ready in the category I booked. Once they found one that was ready, it was unclean and extremely smoky. It took another hour for them to find a similar sized rental. When I wanted to extend the rental an extra two days, the counter would not let me. Eventually, after being on hold for another 30 mins, I was able to extend the rental. All-in-all I would not use Budget again.

2.0 Mediocre

29 Sep 2016

Cons: I assume Budget is cheater. I booked a SUV at SLC by Budget one month age before travel. When I pick up on Step 22, they told me to wait 30 mins for the vehicle clean. After 2 hours, there was still not SUV available. They pushed us to rent large vehicle. We refused and got a SUV from Enterprise. So we never use it again.

4.0 Okay

29 Sep 2016

POOR service!!!

Cons: Even though we booked a month in advance with an accurate time of arrival...car was not ready for an hour...and only got one then because we were willing to take a minivan vs the SUV we had ordered.

2.0 Mediocre

28 Feb 2017

Budget is a joke

Cons: Having a reservation for a car means nothing. Imagine arriving in Salt Lake for a vacation and being told not only do they not have the SUV we reserved, they have NO CARS. And we weren't the only customers left stranded. And they did NOTHING to attempt to reconcile the situation. Unacceptable.

2.0 Mediocre

2 Jun 2017

Did not have the car that I booked despite an advance reservation

Pros: I did not end up booking with Budget eventually.

Cons: I booked a 4-seat convertible but they only had a 2-seat convertible which was not acceptable since we were three travelers.

7.6 Good

15 Oct 2015

Didn't have vehicle we reserved

Cons: Budget advertises vehicles they don't rent. We wanted a Jeep Grand Cherokee for the roads we would be driving. When we got to the counter they said "we don't rent them". The Dodge Journey was supposed to be "equal". It wasn't. I have never gotten the car I wanted when going with Budget.

10.0 Excellent

19 Oct 2015

Upgraded

Pros: Upgraded when AC in original car was not working

3.2 Mediocre

7 Nov 2015

Fool me twice

Pros: Not much

Cons: Didn't have my car ready 2wice now! Said they didn't have a premium car, offered me a minivan and I see premium cars scattered throughout the lot. Minivan was not even washed. This Budget is the worst and I travel for work alot. Spend an extra 5 bucks and go with enterprise.

6.4 Good

12 Nov 2015

Pros: The car was relatively fuel efficient and the interior was clean.

Cons: The windows outside were water spotted and not very clean. The car was not ready when we arrived. We had to wait about a half hour for it to be washed and vacuumed. It was not the car we expected, and was a bit smaller, but they adjusted the price so we accepted it.
The service at the car return was slow. Only one employee was handling the returns from what I could tell, while others were left waiting with little to do. Training of the individual in charge and the others in concert with delegation to the entire staff seem to be warranted.

6.0 Good

22 Nov 2015

Paid twice as much as was quoted

Pros: Good car, fairly quick getting through the line to pick up car.

Cons: I had a quote from Budget through Kayak for a total of $54.95 for renting the car from Friday afternoon through Saturday morning...about 18 hours total. When I picked up the car I was give a quote for $110. I showed them my confirmation that said the total was $54.95 total for rental and fees, and they told me that the rental covered parts of 2 days, so I had to pay for two days. I ended up having to pay $110. I would not have rented from them if I had realized that was going to be the total for less than a 24 hour rental. Other companies would have been less expensive and I felt this was a total ripoff and dishonest.

Pros: The options with respect to cost were great. I liked the availability and flexibility to get a vehicle right away with no hassle.

Cons: No instruction on how to use the car besides starting it. Had to figure out where the fuel cap button was how to idle it with out blinding everyone to take a nap. At drop off the receptionist made it very clear they wanted you off asap. Not even polite when asked about area direstions nor taxi. Dunno I want to use em again.

2.0 Mediocre

8 Jan 2017

you suck

Pros: Nothing

Cons: I ask for a car at the airport you gave me one in town did nit work no ride to town never use again

10.0 Excellent

17 Jan 2017

Great Customer Service

Pros: Wonderful Customer Service and Great Staff.

10.0 Excellent

26 Feb 2017

Nissan Rogue was a nice car

Pros: We drove this car from Sacramento down the coast of California through Death valley to San Diego. Total time in the car was about one month. It was a great car; handled well, easy to park, and held all our luggage for the trip.
We did not drop the car off in Phoenix, but rather in San Diego.

Cons: Car was excellent.

8.0 Excellent

27 Feb 2017

Dropoff staff were excellent and fixed a problem

Pros: (First read the other box for the negative experience). When we returned the car at SLC airport, the agent "Ruben T." asked us about our experience with the car. I told him about the tire. He was immediately apologetic and asked "Is there anything I can do to make up for that?" My wife said "Yeah you can refund us the $6.25 we spent at all the air machines filling the tire." Ruben said "I think I can do better than that. How about I give you a $20 discount and an automatic upgrade next time you rent with us?" It didn't feel routine at all. He kept expressing his regret, which led me to believe he genuinely was sorry for the disruption to our vacation. I was impressed and will indeed be renting with Enterprise again. You should give Ruben a raise!

Cons: We rented at Salt Lake City airport, but were staying in Park City for a ski holiday. One of our tires had a slow flat. We had to keep filling it. We went to the Enterprise office in Park City to ask for help. The manager there declined. She said she had too many reservations to help. Instead she suggested that we drive to Burt Brothers - a local tire repair place. When we called the Burt's, they told us it would be an hour-long wait to get the tire fixed. Together with the drive to and from the shop we were looking at losing at least 2 hours on the slopes. Lift tickets are $140 a day, so for the two of us the funky tire was going to cost us at least $80, not to mention the lost ski time. So decided to keep filling the tire instead. It was a real pain. At that point I was resolved never to use Enterprise again.

10.0 Excellent

1 Mar 2017

Great service

Pros: Friendly staff. Beautiful car.

4.0 Okay

13 Apr 2017

Double quoted price

Pros: Price quoted on line was double the internet price

9.2 Excellent

16 Apr 2017

Cons: The price was much more than it was estimated to be.

7.2 Good

14 May 2017

Good car, but no airport pickup

Pros: The Enterprise staff at the downtown Salt Lake City were very helpful and courteous. The Chevy Suburban that they rented to me was clean, roomy, and well equipped. There was loads of room for a family of 4 with all of our luggage. A Tahoe sized vehicle wasn't available on our arrival, so they upgraded us to the Suburban.

Cons: Enterprise had an airport location at SLC, but this wasn't clearly notated on the description. It was a bit confusing to see the airport counter after getting our bags only to be told at the counter that I had to go downtown to pickup my rental vehicle. Thankfully it was only about a 10 minute ride via Uber.

9.6 Excellent

28 May 2017

Awesome

Pros: We backpacked through four states in two weeks with this car and it held its own. Was comfortable to sleep in when it rained us out of camp sites, was GREAT on gas.

Cons: Too many stains on the seats, dirt. There were dents and scratches on the frame. The wheel covers were bent. All this could have been caused by a bad customer, but they should have fixed it. It was scary thinking that I could have been charged for those things since I forgot to report them when I got the car.

6.4 Good

4 Nov 2015

Reserved suv?

Cons: Reserved an SUV. But when arrived there were out. Ended up with a sedan.

2.0 Mediocre

29 Sep 2016

Pros: The car was cheap

Cons: Over an hour wait to get the car, terrible customer service and STILL have not been able to reach someone, ANYONE, 4 months after leaving something in the car. The absolute WORST customer service you will ever encounter.

6.0 Good

2 Dec 2016

Cons: Pick-up service was slow. The office was not open in the early morning so we had to wait out in the cold for the shuttle to the airport.

7.6 Good

17 Dec 2017

Good but pricey insurance

Pros: Good value for the car. But get your own insurance. Insurance was very pricey. 3/4 of the price.
Car was nice. New and clean. Drop off and pick up were good.

Cons: Insurance policy

10.0 Excellent

17 Jan 2018

Great experience, first time renting with Advantage

Pros: The entire experience was great. I was hesitant because the prices were so low and the reviews online were so bad. But we gave them a shot and they were every bit as professional & quality as the full-price Hertz, Avis, etc.
The distance from the airport was just fine as well. The shuttle is quick and was waiting for us when we arrived. The driver carried our bags, etc.
Top notch all around.

5.6 Okay

10 Nov 2015

Pros: price was good. shuttle was available and timely. car return was efficient after finding the rental place.

Cons: pick up was away from the airport. shuttle was available to and from airport. however, when returning car my gps located the car return at the airport. i spent too much time finding the car rental.
a 200.00 deposit was required. representative was very pushy on buying insurance, upgrading to larger car(suv) due to snowstorm coming and was very vocal about buying their gas program. the time in checking out car due to these conversations was too long.

10.0 Excellent

30 Nov 2015

Super affordable, quick and easy!

Pros: Price, prompt shuttle, hassle free upgrade

5.2 Okay

2 Feb 2016

Car was fine - service was lacking

Pros: The price was reasonable which is why I chose this rental. The car was fine.

Cons: Despite 3 calls they never corrected my agreement when my flight was delayed a day. Pick-up instructions not clear, shuttle drivers not very helpful with luggage - on return to airport just dumped our stuff in the roadway in the rain - didn't even help us put it on the curb.. Off-site facility not prepared to deal with more than one person waiting to rent - took a LONG time to get situated with a car. Was asked to inspect for damage in the dark with a flashlight that didn't work. Agent tried to do a hard up-sell on all items (upgrade to SUV, pre-pay gas, insurance, GPS, etc.). Car had no user manual and no instructions given on basics. If I rent again from them at least I know what to expect.

6.0 Good

11 Feb 2016

Pros: Car was ok!

Cons: Try to charge me 153$ extra for some upgrade for nothing!!! Finally after long talks took it off!!!

Cons: Pickup, although I knew was going to be off airport, I figured there would be a shuttle or some type of transportation but there wasn't. Good thing a family member was at the airport to greet us otherwise it would have been an expensive taxi ride...the drop off was equally weird; due to our early departure we had to drop off at a downtown hotel & again arrange our own transport to the airport, which was expensive. In the future I'll probably opt for airport pickup & drop off only

5.6 Okay

23 May 2017

Not up to Hertz standards

Pros: - Decent gas mileage

Cons: - No washer fluid
- Front washer fluid pumped approximately 2-3 inches up the windshield and that's all. Ended up purchasing a gallon of fluid for vehicle, and then couldn't use it.
- Found someone else's prescription glasses and holder, as well as a gardening shovel in the front passenger's door panel. Couldn't have been cleaned very well. VERY obvious.
- At check-in for returning vehicle, no notes were taken on issues that I informed them of. When we went to do walk-thru, guy didn't even verify issue with wipers. Guessing that they just washed it, and sent it back out, as is, instead of fixing.

Pros: The vehicle ran well. While the staff did not have the vehicle I reserved when I arrived, the on-site employee who was visiting from another branch was a very clear and friendly communicator.

Cons: The staff at the airport location did not communicate that we could have gotten a ride to their downtown location for free. After we paid a $40 cab fee to get there, no vehicles were available until about three hours after our pick-up time -- this caused us to miss out on plans we made. Before returning the vehicle, in a phone conversation staff did not inform us we could drop the vehicle off after hours, causing us to miss out on even more plans. My girlfriend unfortunately left her digital camera in the vehicle -- which was completely our fault -- but in phone communications with external customer service staff they were EXTREMELY rude and not helpful. They kept telling us to call a number for the downtown location and it kept sending us right back to them, an infuriating circle, and they did not communicate we might be able to get through to downtown staff if we had waited and tried to call again later.

10.0 Excellent

31 Jul 2017

Free incredible upgrade upon pick-up

Pros: The staff was incredibly friendly and knowledgeable. I was offered a free upgrade from a Nissan Versa to a convertible Camaro!!! What a way to begin a vacation.

7.2 Good

30 May 2016

Pros: We realized we needed the car an extra day, and wanted to drop it off at the airport instead of the Hertz in town. We were able to get the extra day and drop off changed, which was nice.

Cons: The staff at the Hertz in town were a little unpleasant. However the gentleman at the airport was very professional and pleasant to work with.

4.4 Okay

5 Jun 2016

Kayak Fail

Pros: Hertz at the airport came through for me after Kayak failed me. The honored my price when they certainly didn't have to.

Cons: Kayak allowed me to rent a car with a 1200 Saturday pickup, the only problem Hertz Downtown closes at 1200 on Saturday.

4.0 Okay

21 Oct 2016

Cons: Overall experience was good. But I feel I was charged more than I expected.
I had booked for a compact car for a week from Hertz at South main st, SLC. At the time of online booking I was charged a total of $154.68 (as per receipt) including taxes for a compact car(Nissan versa or similar). But at the time of pick up I was told that I have been charged the base price($126) and car available for compact would be Ford fiesta. On contrary to what was mentioned in receipt, I had to pay more. Moreover I had NO choice of cars to pick from. There was no option left for me but to pay more and get my reservation upgraded and I ended up paying $205 instead.
I felt it was not right to charge an amount while booking and come up something another while pick-up. Moreover the cars available weren't washed and we were expected to pick-up an unwashed car. So we had to wait again for it to be washed.
My previous experiences with car rentals were always smoother than this and I have always had many options to pick car from. So I wasn't happy this time.
Another point to be noted was, at the time of car rental lookout I saw pick-up available at Hertz SLC airport and while reserving/booking the car I wasn't given that option. Instead I had to travel from airport to downtown to pick the car. That added to our inconvenience as well.

4.8 Okay

3 Nov 2016

What a bummer- I specifically wanted to pick up a

Cons: Pickup downtown Salt Lake = lame

7.6 Good

8 Nov 2016

great experiance with the car personel suck

Pros: the car was great we thoroughly enjoyed our trip great gas mileage not an ounce of problem or concern

Cons: we paid for the car before we picked it up and when we picked it up expecting to pay the tax hertz charged us an addition deposit without any warning or notice we always do this was their reply they only addressed it after i discovered it they returned it after four days as they said then when i got home they charged me tax and a deposit again returning it all after i discovered it take hertz out of the equation and the trip was amazing so the price was increditable the value sucked give me Enterprise anytime never a surprise never have to check me charges but thanks to hertz i will

Cons: The rental guy told me after I payed for the reservation that they Will call Or text Within an hour for the rental and he did not . I have to be the one going to the rent desk again and asking for it. Not very friendly customer service either. But good enough to enjoy 6 hours in Park City in a ford fiesta.

10.0 Excellent

19 Sep 2017

SLC Airport Rental

Pros: The rental experience was swift and easy, painless and the staff very friendly and professional.

10.0 Excellent

7 Apr 2016

Great price and nice car.was an excellent value.

Pros: Staff did a good job. Car was excellent. Hours they are open are not as extensive as main brands.
Value for my dollar was great.

6.8 Good

11 Apr 2016

Pros: It was easy to drop and pick up the car.

Cons: The insurance they offer is very very expensive and if you do not take it, it is your responsibility to take care of any problem for the car.

3.6 Mediocre

2 May 2016

Hidden Gas Charge

Cons: They automatically charge you for a full tank of gas, letting you know that if you fill up the tank they will take the charge off, but if you arrive at hours when no one is there, they don't take the charge off and one has to go through many gyrations to get the charge off.

3.6 Mediocre

9 May 2016

Terrible

Pros: The car has high milage

Cons: I waited for more than an hour to get my car, I have been trying to call the manager at Salt Lake City airport for five weeks without success, they don't snswer a phone call, I'm expecting $30 back because I returned my Car tank full.

9.2 Excellent

10 May 2016

Pros: Good mileage, handled well, comfortable.

Cons: No front ports to charge your phone. Could not find trunk release other than key fab.

4.0 Okay

31 May 2016

They charge up front for fuel

Pros: The little Chevy was pretty good. 1.4 Turbo.

Cons: The guy at the desk didn't ask me if I wanted to fill up the car when I brought it back. He automatically charged my card for $29 for fuel. I'll never use Payless again.

2.0 Mediocre

3 Jun 2016

Don't bother

Pros: Nothing

Cons: Don't rent from Payless in SLC. I reserved a car for pick up when they said they'd be open but when I got to the counter no one was working. Ended up having to get a rental at the neighbouring counter at four times what I was thought I'd get from Payless just so I could get out of the airport. Complete waste of time and rip off; will never rent from Payless again

7.2 Good

24 Jun 2016

Good car, bad service, sneaky price

Pros: Appropriate car for his region

Cons: The quoted price did not include over $300 in "fees."
The pickup process was awful. The Avis employee could not speak much English, this was his first day on the job, and he was not being supervised. I was initially told that my reserved SUV was not available and asked if my family of 5 could use a pickup truck instead. I had to get rude and argue for my reservation to be properly fulfilled by him finding an SUV somewhere..

Pros: They better organized than the Denver location and had us on our way to the airport quickly.

10.0 Excellent

16 Dec 2016

Pros: smiles on employees faces. Car was clean and well kept. there was nothing I didn't like about the experience.

2.0 Mediocre

13 Mar 2017

Cons: The service counter was very slow. 30 min per customer. After waiting an hour it was my turn at the counter. I reserved an SUV because I was heading to Park City and wanted a 4 wheel drive. Turns out they rented them all out. Instead, they offered me a mini van. for the same price (a downgrade in my opinion). I declined and took Uber to Park city. Why reserve a car if they are not going to hold the reservation? Really terrible. Never again will I try to rent from Fox.

4.4 Okay

9 May 2017

Cheap but dirty

Pros: Cheap car. Not much else.

Cons: The car was dirty inside with dog hair. Didn't even look like they cleaned it.
Building was pretty ghetto. Dirty inside and not a very nice environment. Customer service needs some training addressing me as "hey man" and not very professional.
Car had damage. Took pictures just in case.

10.0 Excellent

13 Jul 2016

Waiting for the worst....but it never happened!

Pros: I was so impressed by the ease of our Las Vegas check out that I expected a big issue of some sort on the return and it just didn't happen! Checked-In, refunded deposit, and wished us a good day!

2.0 Mediocre

15 Jul 2016

Left us stranded at the airport.

Cons: My Flight was suppose to land at 10:30 PM, but was delayed and landed at about 11:20 PM. I got my baggage and went to wait in the Fox shuttle line. There were two other guys waiting and had been trying to call the Fox office, but no one was answering. They close at 12:00 midnight. They obviously left early and ignored our attempt to get them to pick us up. I had to rent another car from Dollar and it cost me an extra $50.00. I am disgusted at Fox's laziness and poor customer service.

5.6 Okay

18 Aug 2016

Pros: The mileage on the KIA was good.

Cons: Where to start. The inside of the windshield and the inside of the back window were dirty. I didn't realize this until the sun shone on the windshield and visibility was poor due to the dirt. This was a safety hazard until I cleaned the glass myself.
The tires were worn. The serviceman at a tire place I went to (due to low tire pressure) pointed the wear out and asked how long I'd have to drive the car.
Finally, when I returned the car, I found out that company policy is that the cars not be driven in Montana because their insurance does not apply in Montana. In other words, had I bought the insurance and had had a wreck in Montana, I would not have been covered. I was told at check-in, that there's a sign inside the rental building stating that the cars are not to be driven in Montana, but I didn't see it, nor did the rental agent mention this little detail. I see no mention of this policy on the webpage where I booked the car, either. Imagine making the car reservation for your Montana vacation and finding out on arrival at the agency that you're not supposed to drive in Montana!!
Never again.

6.8 Good

31 Aug 2016

Decent value...could be better.

Pros: Good car, good price

Cons: Local office does not answer phone. I flight was delayed for 10 hours and I attempted to contact the local office to confirm my arrangement throughout the delay. No one answered. However, i was able to connect on live chat.
Parking lot is dark. It was hard to inspect the car at pickup.

4.4 Okay

6 Sep 2016

Never again, easy to be lured in by price but wait

Pros: Price

Cons: Wait times for shuttle pickup and wait times at the location to check in, total time 1.5 hours from beginning of pick up wait to vehicle drive away.

5.6 Okay

4 Oct 2016

Pros: Price was the lowest of the group.

Cons: Waiting time to be picked up at the airport & a 20 min wait to see a rep.
Also, car not cleaned on outside or inside.

Cons: I recruit for a trucking company. I bring drivers to Arizona from all over the country and rent them cars to get here. I canceled this reservation because you cannot prepay for someone else. Some drivers do not have a major credit card. I called the rental car company and they were no help whatsoever. Unfortunately, this recruit will not be joining my team due to this.

Cons: The Salt Lake City Thrifty office tried to give cars inferior to what I selected online and it took a long while to get the one I wanted.
Dropping of a car in California cost a lot, disproportionate to the total price.

7.2 Good

17 Jan 2017

Okay

Pros: Car was fine in the end. Drop off was smooth and quick.

Cons: When you specifically reserve a SUV in ski country, you assume it will be a AWD. Pick up agent did manage to get us one but only after lots of arguing and waiting.

6.4 Good

30 May 2017

Check the tires!!

Pros: The manager at the SLC location was very understanding and made a price adjustment per my phone call to headquarters regarding the bald tires on the front

Cons: The manager at SNA sent us out with an illegal and dangerous car with 2 front bald tires!

9.2 Excellent

25 Jul 2016

Pros: The return process was very fast and professional despite the fact that there were probably 6 cars being returned at the same time.

4.8 Okay

26 Jul 2016

Beat Up

Pros: It got us where we needed to go. Amazing price.

Cons: Beat up, dirty, cheap.

10.0 Excellent

4 Aug 2016

Am I the only one who got great service?

Pros: I was so worried about this location, based on the reviews, that I had a backup car rental and plane reservation. I needed a one way from SLC to Cody WY. Thrifty was 1/3 the price of anyone else.
Our flight was to SLC was delayed 5 1/2 hours and they were out of full size sedans so they gave us a nearly new (3,000 miles) Toyota Sienna van, which was an excellent vehicle, for the same price. Yeah, it could have been a tad cleaner on the inside, every cup holder had some sugary drink goo on it but other than that it was very clean. The wait at the counter wasn't any longer than usual and the two clerks were working as quickly as they could and dealing with one unpleasant fellow, but I thought they did a good job of trying to appease this jerk and get to us.
The van got outstanding mileage, it was a way better touring vehicle than a sedan, the drop off at Cody was at 5:45 a.m. before the counter opened. I just got the bill and the charges were exactly as quoted.

8.0 Excellent

9 Aug 2016

good

Pros: Got a car with low miles.

Cons: Outside of the car wasnt well cleaned.
Spouse has to pay extra to drive.

6.0 Good

28 Aug 2016

Kayak great Thrifty not so much

Pros: Kayak was great, offered the best price.

Cons: Thrifty was disorganized at the SLC airport pickup desk.

4.0 Okay

23 Sep 2016

Company has hidden charges and manipulates you to

Cons: Not very happy with rental. Was charged $65 to add my husband as an additional driver and was not told there was such fee. Got forced into getting at least the minimal insurance coverage when I mentioned to the agent I got full coverage through Allstate and he acted like he didn't know that insurance company. After the 3rd day of driving the car the check engine oil light came on. We were not able to drive it to Four Corners because we were concerned it might have maintenance issues on our drive.

Cons: No windshield washing fluid in car. We were unable to clean Windows while driving.

2.0 Mediocre

7 Oct 2016

Didn't get to rent the car

Cons: I don't carry a credit card. We usually pay cash for everything or use the Visa association of our debit card. I booked a car rental with Dollar in Salt LakeCity for business but they would not rent me the car because I lacked a major credit card.
The man behind the counter asked if I would agree to a $300 deposit and a credit check, which I did, and despite my excellent credit score and plenty of money in the bank account, I was declined- no reason was given- just declined!. I ended up having to rent with Budget the next counter over, but for much more money because of the short notice.
Never again will I book with Dollar!

10.0 Excellent

20 Jan 2017

Quality Car

Pros: Quality vehicle for the same price as I paid in another city.

Cons: furthest from the terminal, but not really too bad.

9.6 Excellent

5 Feb 2018

Pros: Ruiz stayed late to check us in late arriving flight he upgraded us and was super nice

Cons: Nothing

2.0 Mediocre

14 Oct 2015

Dredful

Pros: Nothing

Cons: I had a deal written up for a standard car at a price of 330.00 for 11 days. I figured I got very lucky. When I got off my plane and went to pick up the car the company said since I do not have a credit card they had to double that price. I decided I needed the car and so I paid the 750.00 they required. After I paid that and when the lady went to the back to collect my keys she came back out and decided I needed to pay another 300 dollars for the car as insurance because my liability is not good enough. All in all I never even got the car and ended up having to stay at the airport for a night until I could have a friend come pick me up the next morning. It took two weeks for them to return my 750 dollars to me.

2.0 Mediocre

20 Oct 2015

Cons: Lied on the ad price.

2.0 Mediocre

12 Nov 2015

I didn't even get a car!

Pros: Nothing

Cons: Getting emails about someone else's car rental

7.6 Good

1 Aug 2016

Pros: The vehicle overall was very comfortable. Pick up and dropoff were easy.

Cons: The check engine light came on halfway through the rental. The tire pressure sensors were also off. The car drove fine, but it did place some concern in my mind. When I dropped off the vehicle, I told the employee about the issues and it seemed like it was not that big of a deal. Hopefully I don't get dinged additionally for it.

4.0 Okay

23 Aug 2016

Poor condition

Cons: four tires pressure are low, engine oil needs to be changed, during our journey a lot of problems arose. All this bad conditions happened while we were driving on highway! It was really dangerous!!! And the rent price is expensive, while the condition of the car is also bad.

2.0 Mediocre

2 Sep 2016

Cons: the worker there is terrible. So rude and don't care about customer.

Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.

4.0 Okay

13 Sep 2016

Almamo not great in salt Lake

Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.

9.2 Excellent

19 Sep 2016

Pros: Customer service at the counter was great! I got my car pretty fast.

Cons: I did have to put air in the tires.

3.2 Mediocre

26 Sep 2016

Saltvlake

Pros: Comgurtable

Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed

10.0 Excellent

28 Sep 2016

Pros: Great car!

Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.

8.0 Excellent

10 Oct 2016

Check in time

Pros: Your staff was really great!

Cons: The only thing that made no sense was that our plan landed early by 15 mins and we could NOT get our car till 10am on the DOT. If we checked in any earlier the price went up. So you had several people just waiting on the clock. You really didn't have to make us all wait for 15 minutes and change the price on us. There should be a variance of time for this purpose. Your staff was just standing there looking at us waiting for the clock as well. Just didn't seem productive in any way.

6.4 Good

10 Oct 2016

Pros: The car was very nice.

Cons: The Alamo counter, in Salt Lake, was poorly staffed. It took an hour to obtain the rental car. There was no verification of damage to the vehicle prior to releasing the car and upon returning, I was questioned about peripheral damage to the car which was obviously there prior to my rental period. I have rented from Alamo many, many times, and have never received such poor customer service.

10.0 Excellent

10 Oct 2016

Very satisfied. No hassle, no fuss.

Pros: Easy access at the airport. Excellent pricing

10.0 Excellent

3 Jan 2017

Efficient, affordable, and a nice car

Pros: Quick check in and departure

Cons: No info whatsoever on the car - all wheel drive? Car skidded on 1/4 inch of snow, not great choice in Utah in January. Would have been nice to know b4 renting or even at the counter. No material in the car either

Cons: First I waited 20 minutes for the shuttle to pick me up at the airport, then after getting to the EZ Car Rental they tell me I'm too late and they gave my car to someone else and they don't have a single car to rent to me and my two kids (which are 5 and 1 1/2 years old). Then lady at the counter then says "Uber is right out the door" not even offering to take me to another car rental place. i will never rent (or attempt) to rent from this place again.

3.6 Mediocre

23 Aug 2016

Pros: Price

Cons: filthy van both inside and out

8.0 Excellent

1 Sep 2016

Cons: Awkward trying to find information at airport car rental station as to where E-Z counter is (there is none) and not knowing who to call re shuttle at airport. Also their not having map at rental station thus I got lost looking for the rental station when returning the car.

4.8 Okay

19 Sep 2016

Good car but confused

Pros: The car was nice and clean

Cons: Wait time for my rental was well over 30 minutes. The cleanliness of the rental facility and bathrooms was very poor...
The only directions for drop off lead you to airport and they are about 2 miles away from airport. Very confusing and took us a lot of extra time and stress to actually find their facility. Turns out because they are called "advantage" and "Ez rent a car" our google maps can't handle such confusion

2.0 Mediocre

20 Sep 2016

Insurance was a not helpful at all!

Cons: After only having the car for 3 hours, I returned it and the worker claimed a "significant" dent in the passenger door. It was in no realm significant, and I don't even believe they will actually get any work done. While I was not there for the incident, it was probably just a door hit. However, I purchased insurance off of Kayak and thought I was covered. The EZ Rent-A-Car worker then informed me that they do not work with 3rd party insurers and that they would be sending me the bill and I would have to file the claim. This is ridiculous! Also, they did an absolutely horrible job recording my correct billing address. Severely horrible experience. If Kayak does business with other car rentals they should only offer the businesses insurance so that the renter doesn't have to get the runaround when damage occurs.

7.6 Good

3 Oct 2016

They charged for a second driver?? Who does that?

Pros: Asked for drivers license and then charged for second driver. My wife does not drive unless she has to. $50 for giving them her drivers license to look at.

2.0 Mediocre

17 Jan 2017

Ocercharged

Pros: I brought my car back 2 hours before contract time and went straight to airport. I was charged $30.00 for additional time

6.4 Good

30 Jan 2017

Pros: Great upgrade!

Cons: Terrible customer service at the drop off and was misinformed at the pick up.

6.4 Good

7 Feb 2017

Pros: Car was brand new and very nice.

Cons: They "overbooked" the large SUV that I reserved and so they upgraded me to a smaller luxury SUV which was nice but it was cramped since it was smaller. They also seem to nickel and dime you from the initial quote you get online such as charging per driver and things like that. Also when I signed for the car they showed me standard sales taxes for the car but when I got my final bill it had the true "rental car tax" which was almost triple the amount. It would have been fine if they explained it upfront but seemed a bit deceiving to add it at the very final bill which they email you after you already leave the location.

10.0 Excellent

22 Feb 2017

Local DL-sky high rates

Pros: The staff was really helpful and very nice to us even tho we didn't rent from them. No cancelation charge.

Cons: I didn't know that if you have a DL issued to the same state that your picking up from EZ Rentacar only gives you so many miles before they start charging .55 cents per mile. I don't think this fee is charged to those with out of state drivers license, which I thought was quite strange, but either way I couldn't rent from this company my 5 day trip would have costed over 600.00. Yikes! I ended up renting with Thrifty who offered unlimited miles no matter what state your DL came from

Pros: Gave us a free upgrade to a Cherokee. Great customer at their office!

Cons: Pick up was fine (a bit far from the airport but free shuttle and great customer service), but because they close at 6pm (which we didnt realize), we had to drop off the car at another location, and follow these very specific steps to make sure the car was returned properly.

10.0 Excellent

28 Nov 2016

Great Service

Pros: The agents were friendly, and helpful. The vehicle was perfect for our needs. It was clean and in great condition. We returned our vehicle after hours and it all went very smoothly because of clear instructions we were given.

9.6 Excellent

7 Feb 2017

Pros: Excellent car. Entire staff was very courteous.

Cons: Should have had a number to call on the confirmation form to arrange for airport pick-up.

2.0 Mediocre

3 Apr 2017

Cons: You shows pictures in the web when I got to pickup the car it's totally different and the prices it's ridiculous

10.0 Excellent

28 Apr 2017

Pros: Nice staff - good service.

10.0 Excellent

18 May 2017

Grand Cherokee Rental

Pros: Great SUV at a great price. Shuttle service to and from airport was very good with friendly drives.

Cons: Having the rental agency outside of airport, but it was a small inconvenience, since there was not too much wait for shuttle van.

10.0 Excellent

30 May 2017

Pros: Extremely friendly and helpful staff.

7.6 Good

4 Jun 2017

Good price

Pros: Price was right for full size SUV. Relatively clean.

Cons: Tires we bald and brakes needed to be replaced. Made us a little uneasy driving on mountain roads.

10.0 Excellent

27 Jun 2017

Awesome Staff!!!

Pros: I will rent from here every chance I get! The staff was awesome and treated me like family. Totally different renting experience!

9.2 Excellent

23 Aug 2017

Good value

Pros: The staff was friendly and didn't try to sell me additional insurance.

Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.

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