Just had my cable card installed. Can I ask a really dumb question. Now that I have a cable card, does that mean I have HD, or do I need to pay for a HD package still with Comcast. I assumed that I would get the freebie HD like NBC HD, etc. Thanks!

Just had my cable card installed. Can I ask a really dumb question. Now that I have a cable card, does that mean I have HD, or do I need to pay for a HD package still with Comcast. I assumed that I would get the freebie HD like NBC HD, etc. Thanks!Guipo

Simply wanted to let everyone know that getting my Series 3 HD up and running on Comcast was relatively painless. Using live chat, a service rep indicated that I could pick up a card at the local (Auburn, WA) office. Can't believe they can get away with having only 2 windows open. Ended up waiting 50 minutes in line. Once I got to the front, the rep was knowledgeable and efficient when I told her I just got a TiVo HD and needed a M-card. Only thing is that she indicated I'd be charged $1.60/mo for the card. I protested, saying the 1st card should be free. She politely and firmly indicated that I could get it free if I exchanged by digital box. Technically, I think I should be charged for an additional outlet fee if I'm keeping the box for my other TV, so, I guess I'm still getting a deal. With so many people in line right behind me, I didn't feel the need to make a scene. Anyway, I brought the card home, installed it according to the directions ( I had set up the machine 2 days earlier as instructed), called Comcast to activate it. After being told about the extended wait times, I opted to have them call me back later that night. They called exactly at the time I requested, I waited for about 10 seconds, and, bingo, the service rep came on the line, understood exactly what I needed, and within 2 or 3 minutes, I was enjoying my new TiVo HD Series 3 box and all of the cable chanels that I subscribe to. It's awesome!

<snip>I told her I just got a TiVo HD and needed a M-card. Only thing is that she indicated I'd be charged $1.60/mo for the card. I protested, saying the 1st card should be free. She politely and firmly indicated that I could get it free if I exchanged by digital box. Technically, I think I should be charged for an additional outlet fee if I'm keeping the box for my other TV, so, I guess I'm still getting a deal. <snip>

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I have had instances where some CS reps have not mentioned the A/O fee only to find out when I received my bill. So, do not be surprised if you DO get charged an A/O fee. Until recently, I was always able to see any changes to my account right on-line the day after a change in service. You might still be able to see that information on your account. (Why I can no longer see this information is totally bewildering to me.)

I have pleasant cableCARD experience from Comcast to report. I called on a Saturday morning to have my M-Card moved from an original S3 to a new THD. Of course, they would not help me over the phone, so I agreed to have them make an appointment. They scheduled me for Sunday morning 8-12. The tech showed up at 10:00 AM, looked at the screen, called in the host ID numbers and I was receiving my channel line up on both tuners immediately. Quite painless. Even the tech agrees that it is stupid that they still send technicians out for this since the customer usually knows mmore about their equipment than the technicians do. Like I explained, it took 10 years before they let customers pick up their own STBs, so I'm not totally surprised. Anyway, all went well. Fast and easy.

I have pleasant cableCARD experience from Comcast to report. I called on a Saturday morning to have my M-Card moved from an original S3 to a new THD. Of course, they would not help me over the phone, so I agreed to have them make an appointment. They scheduled me for Sunday morning 8-12. The tech showed up at 10:00 AM, looked at the screen, called in the host ID numbers and I was receiving my channel line up on both tuners immediately. Quite painless. Even the tech agrees that it is stupid that they still send technicians out for this since the customer usually knows mmore about their equipment than the technicians do. Like I explained, it took 10 years before they let customers pick up their own STBs, so I'm not totally surprised. Anyway, all went well. Fast and easy.