Problems with using BankID on mobile

Problems with using BankID on mobile

What can I do if my phone is stolen?

You can block BankID on mobile just as you block bank and credit cards when lost or stolen. Contact your bank. If you block your SIM card through your operator, BankID on mobile is also automatically blocked.

What type of PIN can I use?

You can choose a 4-8-number-PIN for BankID on mobile at any time. Using multiple digits will increase security.

You can change this PIN code for BankID on mobile at any time. As a rule, you go to Settings, but it will vary from phone to phone.

Which phones have challenges?

Some phones have challenges working with BankID on mobile. You don´t need a smart phone to have BankID on mobile. Please try these tips.

What can I do if activation fails?

Occasionally, activation and use of BankID on mobile fail. You get support from your bank, but please try these tricks that have helped many.

Turn off 4G

Turn off screen saver

Turn off 4G/wifi talk

Exit all running apps

Simply remove the SIM card from the phone and reinsert it

Insert SIM into another phone and activate. Then move the SIM card back to your own phone.