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The station, which recently received a coveted Red Wheel plaque from the Transport Trust, sees 5.8 million passengers each year, including high numbers of foreign tourists as well as commuters.

Its 48-strong team is led by station manager Peter Rignall, who said: “These awards came as a massive surprise and we’re pleasantly astounded. It is a reflection of how well the team delivers customer service. The judges were impressed by how cheerful and knowledgeable our staff are and it was heartening to see how well the team pulled together when we were shortlisted.”

The awards, involving eight major railway companies from across the UK and Ireland, are aimed at raising standards in stations in all participating firms, through sharing best practice in customer focus and station facilities. They are managed by Irish Rail.

8 comments

I think the Swansea rag was just a tad late reporting - "We are proud that the redevelopment of Swansea station won Best Large Station and Best Overall Station at the **2012** International Station Awards, and took the National Passenger Survey scores for the station from 50% to 93%!" Source [pdf doc] http://tinyurl.com/ph9uflv

rogerh3 is right about Swansea/ It won a best station award too.
My experience of bath station is somewhat different. Ticket office staff are helpful and seem happy at their jobs. Platform and barrier staff don't seem to be. The station lobby downstairs is better than it used to be. Overall, bath's station is an unwelcoming place.
On friday and saturday evenings, it's full of people who have had 'one or two drinks with their friends.' Yet, it's not beyond imagination to enforce section 5 of the public order legislation - http://tinyurl.com/375qht7
You just need to replace the Pretending to be a Community Service Officers (PCSO) with British Transport Police. After all, they have years of experience in dealing with this sort of thing - http://tinyurl.com/o85fksg