I ordered a dishwasher on line from Sears; little did I know what I was in for! They charged my MasterCard for 2 dishwashers and 2 delivery fees even though the website said that under a certain weight there would be no charge. Mistakes happen, so I wasn’t too worried at this point. I called and they quickly saw the mistake and promised a full refund for the extra dishwasher sent and for the 2 delivery fees. That was early December of 2014. I finally have been given my full refund over 3 months after the fact and after speaking to at least 12 different customer service reps. At least 4 times they said that they would give me a refund giving me a confirmation number and assuring me that I would have a refund within 7 to 10 business days. Amazingly every time they told me that I believed them! By the 5th time I was I bit tired of the whole scenario and insisted on speaking to a supervisor. What a fiasco, the first time they kept me on hold for 1 hour and 15 minutes and then they disconnected the line! Called back and they had the nerve to say that the supervisor was busy and would call back. He never did. One of the customer reps who promised the refund even sent a conformation email and said if anything went wrong to email back and she would take care of it. I sent her 2 emails and she never responded. This has been the absolute worst customer service I have ever experienced and I lived in Italy for 8 years! (A country known for horrible customer service) I will never, ever have anything to do with them again and warn all to be careful of them.

My parents bought a new furnace just over a year ago with a 10 Yr warranty. 2 weeks ago it broke in the deep freeze of -20C and Sears took a week to come and fix it.
My parents are seniors. They were told to buy portable heaters. They had no running watter and they were not allowed to leave the houseduringg business hours in case the Sears repair man was to show up. Sears assured my parents 3 times that someone would show up and no one even called. It was only after I got involved and told them I would call the press and legalcouncill that they finally got someone on site the next day. Best part after a week of freezing and costs, they offered my parents $100 to pay for the electric heaters. Idon'tt call this service and they think no one will know. WellI'mm telling the world how bad their service is.

We had a great experience with Lawrence at the Sears Home Store at Sherway Gardens. He asked all the right questions to figure out our needs and recommended a great fridge. I couldn’t be happier with the choice. Although the delivery was late, the driver called and apologized and when they arrived they were very professional. It was a big fridge and it was expertly handled. Good job!

Had a co-ordinator make an appointment. Prompt and very knowledgable. Had great suggestions on how the horizontal divide should be in the blinds. The installer was also prompt and worked efficiently. The windows look great!

Recently, my wife and I purchased a new chair from Sears. After shopping around at different stores, we found that Sears Canada had the best selection. The staff at Sears were very helpful, knowledgeable and friendly. They actually told us about a sale that was on (that we were unaware of) that gave us a better discount. We were very satisfied and would shop there again.

Purchased a great washer/dryer combo here. Maytag, Neptune series.
Machines both work great. Service by the sales department was friendly and gave us a complete lowdown on this product. Got the extended warantee and they have been great with service we required. Came promptly and found the problem quickly.

The lesson learned: a warranty only has value if the vendor is willing to stand behind it.

Recently I tried to have our 1 year old Maytag washing machine (still under warrantee) serviced by Sears Canada. My experience can be summarized as follows:
- Made (and confirmed) two appointments with Sears to have our machine repaired. On both occasions, the technician was a no show.

- On the third appointment, the technician spent 10 minutes reading the dryer’s manual.

- According to Maytag: Sears has a legally binding contract with Maytag, whereby, ONLY Sears can service the washing machine.

- After 2 weeks and 6 hours (no joke) on the phone, I ended up having to pay someone out of my own pocket to fix the problem

our experience in dealing with the staff at Sears was exceptional. We did not expect such genuine and professional sales approach. We are very happy with this outcome.
Delivery, pricing and follow-up service was reliable as well polite and thorough. As a result of this service, our experience was positive and we would purchase again with Sears.

I purchased several items including a snowblower and garage door opener. They have great deals and the service is always good. I also recently went with my wife to buy a new vaccum cleaner. The gentleman that served us was very knowledgable convinced us not to buy the most expensive model but one that was more suitable to our needs. We were very happy with the experience.