Single line queuing. Evolved.

Decrease Wait Times

Increase Throughput

Improve the Customer Experience

Experience the benefits of a single line queue.

Studies show that people tend to over-estimate the time they spend standing in line. When the line feels “unfair” this wait time feels even longer and perceived unfairness can break an otherwise positive customer experience. Single line queuing instills fairness by enforcing a first-come first-served process. A single line can also reduce actual wait times by up to 30%.

Learn more about the benefits of single line queuing. Watch the video.

Take your single line queue to the next level.

What is Qtrac CF?

Wireless technology that uses digital signage and station lights to streamline the way agents hail customers.

Anatomy of a Qtrac CF electronic queuing system

A simple button push from the wireless remote triggers multiple events — a visual prompt such as an arrow or station number, an audio message, and a flashing station light.

Don’t let the small size of the Qtrac CF controller fool you. Its compact size hides powerful, state-of-art software that will help transform your queues and your customer’s experience.

The “brains” of the system, the Qdrive, provide Z-Wave wireless communication between the controller, the remotes, and the station light controllers.

The Qtrac Light Controller controls the flashing of the station light. Each station light can be controlled separately, allowing for lights that are farther away to flash for a longer period of time.

Qtrac Station Lights add an important clue to available service points. We offer multiple styles, however Qtrac CF can work with almost any existing station light.

Qtrac CF can use virtually any TV or computer display. We offer standard 22”, 32”, and 40” models with powerful, built-in audio.

Bring Qtrac CF right into the queue! Our post-mounted Qtrac CF sits atop a Beltrac stanchion to bring the queuing message directly to the next customer in line.

Transform your queue even in tight spaces with the Mini Qtrac CF

No room for a large TV or Display? The Mini Qtrac CF is the perfect fit. Its compact display and directed audio target the head of the queue, instantly alerting the next customer to an open service position. It installs quickly onto any existing Beltrac stanchion, or choose the Mobile Powered Post option, featuring a rechargeable battery pack.

Qtrac Station Lights
help optimize customer flow

Post-Mounted
Station Light

Surface-Mounted
Station Light

Wall-Mounted
Station Light

The Qtrac CF Flashing Light Controller can turn any light into a Qtrac Flashing Station Light.

Boost sales with the power of
NeXtrac In-Queue Merchandising

Between-queue advertising, in conjunction with a NeXtrac in-queue merchandising solution can increase impulse sales at checkout by as much as 400% as well as dramatically decrease perceived wait times up to 40%.

Key Features

Full-Screen Media

Simply load your media onto a USB drive and slide it into an available slot on the Qtrac CF controller to start playing. Your media will continuously loop until a queuing prompt interrupts. When the queue message is finished the media resumes. For more advanced media control check out Qtrac Media Manager.

Multi-System Control

Qtrac CF’s multi-button remote allows service agents to call customers from up to 3 different lines/systems. For example, if an agent’s Customer Service queue becomes empty, she can start hailing customers from the Checkout line by simply pressing the second button on her remote, optimizing customer flow and service efficiency.

Universal Station Light Control

Qtrac CF’s Station Light Controllers can control almost any station light. And since lights are controlled individually, they can continue to flash even after the LCD queuing prompt has ended, keeping customers focused on where they are heading. Additionally, lights that are farther away can be set to flash for a longer period of time, giving customers time to reach their destination.

Multi-Language Support

Qtrac CF’s language feature supports 2 audio prompts, one for each selected language, to play during each queue message. Real-voice audio files sound natural and clear, and can be set for any language. The Dual-Voice option rotates between a male and female voice to help prevent “voice fatigue,” the phenomenon where customers stop hearing repetitive audio.

Self-Contained Wireless Mesh Network

Qtrac CF’s Z-Wave network is self-contained, so it won’t compromise or interfere with your other networks. Since it’s wireless there’s no cabling needed, making a Qtrac CF system simple and quick to install. Each remote acts as a repeater, extending the wireless mesh every time a new one is added, allowing for communication across great distances.

Qtrac Technology Integration

Qtrac CF is compatible with the full suite of Qtrac technology solutions. This enables Qtrac CF to be used in self-service queues and other automated solutions such as POS-controlled hailing. Additionally, when combined with Qtrac iQ, features such as real-time alerts, personalized messaging, and published wait times provide a powerful queue management solution.

Learn More

Customer Experience Success Kit

Turn one of the least enjoyable parts of being a customer into one of the most successful.