Practical Approach to Performance Interventions and Analysis, A: 50 Models for Building a High-Performance Culture

Description

Imagine your best possible organization: a place where people strive for continuous improvement, communicate clearly and honestly, freely share information, respect their colleagues and leaders, make a difference -- and achieve truly extraordinary levels of performance, even in tough times. Using this book’s powerful Work/Life Approach, you can build that organization. World-renowned performance consultants Dr. Gene Fusch and Richard Gillespie offer a step-by-step blueprint for developing a true performance culture, where people bring a relentless focus and selfless collaboration to bear on the organization’s most fundamental goals. A Practical Approach to Performance Interventions and Analysis walks through every step of the process: analyzing business problems, identifying performance gaps, selecting the best interventions, measuring results, and more. You’ll learn how to integrate your organization’s goals with the beliefs and needs of your people; foster unity without conformity, and diversity without division; how to overcome the fear and distrust that makes organizations dysfunctional; and how to build an organization where everyone really takes ownership of their “fraction of the action.” Along the way, they present 50 dynamic models that tightly connect theory to real-world business practice, are ROI-driven, are fully measurable, and can be utilized by all leaders and practitioners in HR, organizational development, and training. With their guidance, you can choose and execute the performance initiatives that deliver the greatest positive impact on culture, business metrics, and the lives of all your people.

Table of Contents

Preface xiv

Chapter 1 Creating a Living Endowment for Ensuring Performance 1

Organizational Performance 4

Performance Analysis 6

Gap/Cause Analysis 11

Intervention Strategy 15

Design an Evaluation Plan to Measure End Results and Your Return on Investment 20

Design, Develop, and Deploy the Intervention 24

Measure End Results and Calculate Return on Investment 25

Conduct a Performance Analysis 25

Summary 26

Chapter 2 Starting with the Desired End Results 29

Principles of the Work/Life Approach 31

Organizational Bill of Rights 32

Understanding and Clarifying What People Were Hired to Do 33

Understanding and Clarifying the Expected End Results of People’s Work 34

Understanding and Clarifying How the Expected Results Are Measured 34

Understanding and Clarifying the Needed Knowledge, Experience, and Skills to Perform Well on the Job 35

Understanding and Clarifying the Resources Needed: Financial, Physical, and Time 37

Understanding and Clarifying to Provide and Receive Regular Feedback 37

Understanding and Clarifying What Is Required to Be Paid for Performance 41