1. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.

predict

accept

assign

abandon

2. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

summarizing all areas of the performance-interview feedback discussion.

verbal communications only

summarizing only the areas of agreement

interruptions to get your point across

8. Which of the following is ISO 14000 primarily concerned with?

Time management

Quality management

Environmental management

Continuous improvement management

9. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.

negative transfer of training

applicability of training

reinforcement of training

simulation of training

10. As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.

19. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.

compromising

forcing

accommodating

avoiding

20. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

Reward power

Referent power

Coercive power

Legitimate power

21. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.

22. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?

Simulation

Information presentation

On-the-job training

Organizational development

23. Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?

Utilization and activation of a resource are not the same.

If you lose an hour at a bottleneck it is better than making scrap.

An hour saved at a bottleneck operation does not increase the process flow.