FAQs

Ticketing

how to buy

You can purchase tickets to individual shows by visiting our 2019 Season page. Select the show you are interested in and select ‘More Details’. On the individual show page click the red BUY TICKETS button to proceed through to purchasing tickets. All bookings incur a $3.30 fee.

box office

The Box Office is located at Lismore City Hall, 1 Bounty Street, Lismore.

Box Office hours are 9am-4pm weekdays and one hour before performances.

Telephone 1300 066 772 to purchase tickets over the phone, or for any questions you may have about shows and ticket information.

Please note there is a $3.30 booking fee applied to all transactions. This fee is per transaction, not per ticket.

Subscription Packages

Become a NORPA subscriber and reap these rewards.

Major discounts

NORPA subscribers enjoy a 20% discount on eligible ticket prices. Subscribe and experience world-class theatre at small town prices. And don’t forget, kids can be subscribers too – it’s a wonderful way to introduce young people to theatre and to experience events together.

Never miss out

Purchasing a Subscription Package means your seats are organised well in advance. You’ll be patting yourself on the back for getting those (cheaper!) tickets to the sell-out shows instead of saying “Oh, I really wanted to see that!”

Add Tickets

When you subscribe you can add additional (regular priced) tickets to your subscription package so you can sit together.

Flexibility

NORPA subscribers are free to exchange their tickets for another show in the NORPA Season, if tickets are available. Just contact the staff at our Box Office, at least two days before the show, and they will do the hard work for you.

Support NORPA

Purchasing a Subscription Package is a great way to support NORPA so we can continue to present outstanding performing arts to the region.

You can also create a subscription package over the phone by calling our Box Office on 1300 066 772 (weekdays 9am-4pm). If you prefer the traditional way you can download a Subscription Form here and post, email or drop it in to us and we will do the work for you!

Gift vouchers

Get in everyone’s good books and shout your friends and family to a show, or Season subscription. Gift vouchers of varying denominations are for purchase online here or visit the Box Office.

Tickets refunds and exchanges

There are no refunds on tickets except as required by law or under the Live Performance Australia Ticketing Code of Conduct. Ticket exchanges are available to NORPA Season subscribers by contacting the NORPA box office at least 48 hours before the show commences. The unwanted ticket must be returned before the exchange ticket can be issued.

Children at NORPA performances

We’re kid-friendly. Children two years and under are welcome to sit on the lap of a paying patron. All too uncomfortable? Buy an extra seat – tickets for children are sold at the Under 25 price.

Numbered seating

Tickets are issued for numbered seats unless otherwise stated.

Concessions

Groups

Groups of 4 or more people enjoy concession tickets prices (15% discount on full priced tickets)

Seniors enjoy 15% discount on full priced tickets. Seniors card must be presented at Box office/entry to theatre.

Groups of 4 or more enjoy concession priced tickets.

Under 25

Under 25s are offered reduced price tickets at $20 for subscribers and $25 for non-subscribers. Proof of age must be presented at the Box Office. Please note patron advice for each show. Proof of age must be presented at Box Office/entry to theatre. Please note patron advice for each show.

School groups

School groups of 10 or more students receive $15 tickets per student. One complimentary ticket for teachers per 10 students. Please note patron advice for each show.
Read more about NORPA’s Theatre For Schools Program

Booking fee

There is a booking fee of $3.30 for all transactions. This fee is for each booking, not for each ticket.

Diner and Bar

NORPA’s pop-up diner is open before evening performances throughout the season.

Operated by Secret Chef, there’s al fresco seating and indoor dining at Lismore City Hall from 6pm. Secret Chef will be showcasing a range of share plates, main meals and desserts using a range of secret recipes built up through their 20+ years in the hospitality business. All menus will have a vegetarian and gluten/dairy free option. The seasonal menu will be confirmed a week before the performance date.

Detailed menus, often inspired by each performance, are available closer to the show dates.

Our licensed bar is also open before, during, and after the show. Drinks purchased from the bar are permitted inside the theatre.

Accessibility

Lismore City Hall is committed to ensuring disabled access. There is a lift from ground level to the theatre with entry from both Ballina Road and Bounty Street. A hearing loop is installed in the venue’s theatre. Please contact the Box Office for assistance with the hearing loop and seating for disabled patrons 1300 066 772 or [email protected]

Latecomers

We will do our best to seat latecomers if there is a suitable break in the performance, but some performances may have a lock-out period. It’s best to arrive in good time to collect your tickets, have a drink at the bar and settle into your seats without the rush.

Mobile Phones, cameras and recording equipment

Photography or recording of any kind is not permitted in the theatre. Please remember to turn off mobile phones when you enter the theatre.

Parking

Street parking is available in Bounty Street, Molesworth St and on Ballina Road. Disabled parking is available at the Ballina Road entry to Lismore City Hall.

About

NORPA is a company that makes theatre from the ground up. Based in the Northern Rivers of NSW, we program and co-produce shows by leading national companies too, but creating original Australian work is at the heart of what we do and why we exist.