Ellen Degenres’ pizza gag during the Oscar ceremony this year was either the best part of the show, or exactly what was wrong with the telecast, depending on who you ask. According to Rainn Wilson, the gag ended up taking nearly 13 minutes, and in a show that’s often critisized for running too long, maybe the extra 13 minutes wasn’t worth it? Neil Patrick Harris — a veteran of awards show hosting — thought the bit ran too long, for instance.

And yes: That pizza guy had no idea when he showed up that he’d be taken out on stage. In fact, the Oscar producers tried to get an actor to deliver the pizzas, but Ellen — to her credit — insisted that it be real, and insisted that it be a huge surprise to the delivery guy.