Many publications are available to download for free. If an item is available to download, links to the available file formats will be available on the publications/products listing. Items may be available in PDF, ASCII text, HTML, or Document format, and all formats may be downloaded or printed.

If the ordered items are in stock, your order will be shipped from our fulfillment center within 3 business days. For orders within the United States, please allow 5 to 7 additional business days for delivery. If the ordered items are not in stock, your order will be shipped from our fulfillment center when the items are received into our inventory. You may view your order status through the Manage Account page.

All orders requiring payment must be delivered to a physical street address in order to track your shipment. Therefore, we cannot accept P.O. Box addresses for these orders. If a physical street address is not available please contact us for assistance.

The system uses non-persistent cookies, or session variables, to save the items in your shopping cart while you do additional shopping. These session variables expire if the system is idle for 30 minutes, or when you close your browser. Also, your browser must have “Accept Cookies” enabled for these session variables to work. To determine if you have cookies enabled, use the “Help” function on your browser's toolbar and search for “cookies.”

Items not available in product inventory may be available for photocopy from the NCJRS library for a fee, depending on their copyright status. Learn more about NCJRS Photocopy Services. Photocopies of copyright-protected materials are not available from NCJRS.