wireless coverage unavailable suddenly

From today afternoon I haven't been receiving emails, I can't use BBM or connect to the internet. Twitter and other apps say there is no network connection. When I try to set up email settings it says that my connection to the mobile network is on, but I am not in a wireless coverage area. I am in my house, and I've never had any problems with wireless coverage until today, so I am not sure what happened.

I have already reset the phone several times by removing the battery, and when I called O2 they weren't very helpful, since there is no problems on their end. Any advice?

Re: wireless coverage unavailable suddenly

So, your voice services are fine, but all of your data services are not? If so, please try the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

KB00510 How to register a BlackBerry smartphone with the wireless network

Please wait for one "registration" message to arrive to your Messages app

Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not...

pennythepants24 wrote:

and when I called O2 they weren't very helpful, since there is no problems on their end.

It's such a shame when a carrier agent fobs their paying customers off like that. You see, you pay O2 for 100% of your services and 100% of your formal support, and right now they are delivering neither to you. You should be very upset (with them!) about that fact.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

Re: wireless coverage unavailable suddenly

There are a lot of things it could be, but diagnosing at an internet distance is rather challenging. Such diagnosis really needs to be in-hand by a qualified hardware technician. Hence, O2 is where you need to be working as they'd provide that as well...

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.