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To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Using AMP with Squarespace

Last updated April 17, 2020 19:56

Sections

AMP, or, Accelerated Mobile Pages, creates lightweight versions of web pages to help them load faster on a mobile device. AMP works with Google to prioritize results in mobile searches. AMP results appear as “Top Stories” in Google with thumbnail images and headlines. Visitors can tap a result to view the stripped-down AMP version of the page.

By enabling AMP on your Squarespace site, you can help potential visitors quickly find your blog posts and optimize their mobile experience. AMP formatting prioritizes readability with a simplified design.

Tip: Visit AMP's website to see example blog posts and learn more. The site includes instructions for enabling AMP, but you can skip these. All Squarespace sites are ready to enable AMP automatically.

Before you begin

Only blog posts can display AMP formatting. AMP isn’t available for other pages.

AMP is only visible in Google mobile search results. Other mobile search engines will link to the standard mobile version of your blog posts.

You can view AMP versions of blog posts on mobile devices by clicking through Google search results or by manually entering the AMP version of a blog post URL in a browser. Enabling AMP doesn't change your blog posts' appearance when accessed any other way.

How will AMP change my posts?

AMP formatting strips down a page’s HTML to its essentials. On Squarespace, this means that some blocks won’t appear on AMP posts. The AMP design is standard for all blog posts and unrelated to your site's style.

All other blocks are hidden from AMP posts. Instead, your visitors will see a link directing them to the full post to view all content.

Image Blocks in AMP posts

If your blog post includes Image Blocks in the Inline layout, ensure any captions are entered as plain text and don't include extra formatting. Captions with extra formatting may prevent the post from converting into an AMP post.

Image Blocks with any other layout use titles and subtitles instead of captions. These text fields won't display in AMP posts; visitors will need to visit the full version of your site to see image titles and subtitles.

I can’t find my AMP blog posts in Google search results.

There are a number of reasons why your posts might not appear as results for a particular search term, even when AMP isn’t enabled. First ensure that you’ve enabled AMP in Blogging settings, then review the common scenarios that might be preventing your site from appearing.

I tested my post's structured data and I’m seeing a logo error.

If you ran your URL through Google’s Structured Data Testing Tool, you’ll see a logo error if your site doesn’t have a logo. The post will still format for AMP without a site logo, but adding a logo may help the post rank higher in Google search results.