Teddy's servo motors will get stiff and not work if Teddy is not played with often. It is a good idea to run him every month even if you don't use him to prevent this problem. Of course the best solution is to take Teddy apart and rebuild the servo motors. If you don't want to go that expense, there are also some "quick fix" tips you can try: For the eyes not working, with your thumbs, push Teddy's eyes open and shut. Besides poking him in the eye and breaking the frame, you will not damage Teddy even if you force his eyes to open and enough to get the eyes unstuck. If that doesn't work, play the tape and move the eyes open and shut. For the mouth the same thing. In the 1st and 2nd generation bears, you can do this to both the upper and lower mouth. In the third generation bear, it is important that you move only the lower mouth as that is the part that is in contact with the servo motor and the upper mouth spring connects to it. On the 2 servo bear if the lower mouth works but the upper mouth does not, it is probably a problem with the spring connecting the two. In this case you upper mouth does not move up when the lower mouth is pulled downward when the bear is off. Many times the facial part stops in a position that makes it difficult for the servo motor to move it and changing the position of the part gets it going. Also, try to run your frequently so it continues to work. The motors do freeze up when not used. Finding a tape where Teddy sings alot is a good way to exercise his parts. Exposing Teddy to and cold is also damaging to his electronics. Teddy will promptly "die" in a hot car. Freezing temperatures are just as bad. Going from hot to cold causes condensation which also is not very friendly to electronic components.

WHY WON'T MY TEDDY WORK AT ALL?

if the left spindle turns, if it does, put the tape back in. The tape players do not work with the door up so make sure the door is closing all the way. The plastic tape players are designed so that if there is no tape in the player, it will not run. They also is a tab on the plastic player that the tape actually pushes when the tape is put in and the doors close to activate the tape player. This modification was done to solve the problem with the metal tape players where the child takes the tape out, closes the door, and doesn't shut off the ON/OFF wheel. When they close the door the tape player comes on and runs the batteries down. Sometimes the tab on the plastic tape player breaks off and that is the reason the player will not run. There is also a spring on the plastic tape player that breaks off and when Teddy is opened for repair, this spring is usually found stuck to the speaker as the speaker is magnitized. Just remember the sitting of the tape is very important. Sometimes it even shifts enough during the playing of the tape that if you shut Teddy off and then turn him on again, he will not work until you take the tape out and put it back in and shut the door. If none of these things work, you will have to have Teddy opened up to find the problem.will have to have Teddy opened up to find the problem.

WHY DOES TEDDYS EYES OR MOUTH "FLUTTER" OR MOVE WHEN HE IS NOT TALKING?

This is a servo motor problem and the servo motor will have to be rebuilt, there is no easy fix for this.

WHY DOES MY TEDDY USE UP BATTERIES SO QUICKLY?

Teddy works best on 4 "C" size alkaline batteries. Rechargables can be used but they have less output then regular batteries so you might notice some performance differences when you use rechargables, although you can certainly use them in Teddy Ruxpin. If you have a metal player Teddy, make sure the on/off wheel is in the OFF position. Even if the tape stops at the end, the Teddy will still be on and using power so always shut it off when you are not listening to tape. The 1st and 2nd generation bears use more power than the 3rd generation bears due to the fact that the 3rd generation bear has only 2 servo motors instead of three, therefore it is less of a battery drain.

WHY IS THERE SO MUCH MOTOR NOISE WHEN TEDDY TALKS?

WHY DOES MY TEDDY RUXPIN'S MOUTH NOT RUN SMOOTHLY?

This was a problem with the 3rd generation bear with the combination upper/lower mouth. If you want a smooth movement Teddy, you will have to get a 1st or 2nd generation bear with 3 servo motors.

MY TEDDYS IS SO DIRTY,HOW CAN I CLEAN HIM?

likely contains bacteria and mold spores. You can spot clean Teddy, just make sure that his belly doesn't set too wet. The foam protects the electronic likely contains bacteria and mold spores. You can spot clean Teddy, just make sure that his belly doesn't set too wet. The foam protects the electronic cavity but there are many holes in the belly part of the foam because that is where the speaker is and the holes are for sound. If this area gets wet, Teddy will short out. You can dip the arms and the legs carefully to wash them, keeping the belly dry. You can also spot clean his nose and mouth without any problem.without any problem.

WHY DO TEDDYS EYES ONLY OPEN PART WAY, OR HAVE TROUBLE STARTING?

curved plastic piece. The tape sends signals to the motor telling when and how far to open and close the eyes. It is also able to sense the position of curved plastic piece. The tape sends signals to the motor telling when and how far to open and close the eyes. It is also able to sense the position of the eyes when it starts. It tends to run from that position. If the tape ends with his eyes half closed , it sometimes mistakes this position as fully opened and uses that for reference. Computer chips would correct this but Teddy is too old for that. It also can be caused by the certain parts of wear on the tape. So if you find his eyes opening half way, try to just open them more and he should self correct. Another Teddy issue is sometimes his eyes are fully open or closed and a fraction over where the servo motor can move them, causing the servo motor to go back and forth properly without moving the eyes. Again just changing the position of the eyes can get him going. This can also happen with the nose and mouth but it seems to more frequently happen to the eyes due to the angle at which the eyes and servo motor sit inside the frame.frequently happen to the eyes due to the angle at which the eyes and servo motor sit inside the frame.