Torch 9800 Camera Application Issue

I've had my Torch 9800 for almost 2 years and suddenly the camera is not working. When clicking on the camera icon, it goes to the page but the screen stays black and after a minute or so and error message appears that says that the camera application failed to open. Please close all other applications and try again. I receive the same error message when attempting to use the video camera. I updated the software as directed by my wireless provider but that didn't solve the problem. Please help.

Re: Torch 9800 Camera Application Issue

I've done all of the suggested solutions and although the self test did verify that my camera is not working it didn't fix the problem - I didn't really need a verification that it wasn't working - I already knew that. So, from there I guess I just have to suffer with my blackberry that I can't even speak to someone about my problems (I've already tried contacting RIM and they sent me here). You would think that a company that is struggling for marketshare would at least make an effort to keep its existing customers satisfied. I guess I'll just have to start shopping for the latest and greatest smartphone if I want to have camera functionality! It's too bad that the service is so terrible - prior to this I was happy with my blackberry and might have even considered another one. Now it looks like I'll be turning into a loyal Apple or Samsung Customer since RIM isn't interested in my business!!!!!

Re: Torch 9800 Camera Application Issue

i hve a blackberry torch 9800. The camera gives me a error "close all apps then try again" i phoned vodacom and four people told me it's software. So i downgraded and it was still there. Then i upgraded and it was still there. So must i have my camera replaced ??? Wats the cost involved ???

i downloaded the software to my pc. Then wiped my phone and installed the software. The camera problem was still present. So i connected my phone to my pc opened blackberry desktop software. Clicked on device, update. Once that was done i got 9800M_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668 installed now. Phone works fine sometimes my calls get cut but the camera still does not work.

Re: Torch 9800 Camera Application Issue

Hi guys. Inc the camera error. i had my phone cecked by a vodashop. They did main board swops and they found out i have water damage on my main board. i spoke to a friend and he says it can be repaired. So i'm holding thumbs. U guys can get me on bbm 2334B4AA