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What is the order cancellation policy?

Substitute registrants are welcome and may be named at any time. If you cancel six or more business days prior to the seminar, you will receive a full refund, less a $20.00 service charge per attendee ($30.00 for Canadian registrations). If you cancel within five business days, you are not entitled to a cash refund. However, as a courtesy, we will allow you to apply your payment toward a future seminar within one year from the date you cancel. Your payment is transferable. Please note that if you do not attend and you do not contact us to cancel as described above, you are responsible for the entire payment.