REVIEWS

Linda and her team were amazing! She was so much fun to work with and knew her stuff! I absolutely love my dress I didn't want to take it off at all! One Enchanted Evening is the place to go for a wedding dress! You wont be disappointed!

Linda and her team were amazing! She was so much fun to work with and knew her stuff! I absolutely love my dress I didn't Read more...

Linda and her team were amazing! She was so much fun to work with and knew her stuff! I absolutely love my dress I didn't want to take it off at all! One Enchanted Evening is the place to go for a wedding dress! You wont be disappointed! Read less

Services Used: Dress & Attire

Private User

Wedding:

10/10/2015

5.0/5.0

Heather and staff were very flexible during my appointment. I had already said "Yes to the dress" at another store. I just happened to be in the store and I found a different dress. Both Heather and the staff were attentive to me during my entire appointment and made sure that I truly felt comfortable....they also helped with my overwhelming mom :)

Heather and staff were very flexible during my appointment. I had already said "Yes to the dress" at another store. I just Read more...

Heather and staff were very flexible during my appointment. I had already said "Yes to the dress" at another store. I just happened to be in the store and I found a different dress. Both Heather and the staff were attentive to me during my entire appointment and made sure that I truly felt comfortable....they also helped with my overwhelming mom :) Read less

Services Used: Dress & Attire

Anonymous

Wedding:

[Private]

5.0/5.0

Great customer service. I went with my family and the staff made us all feel so special. I would recommend this place to anyone in Rochester, NY who is getting married!

Great customer service. I went with my family and the staff made us all feel so special. I would recommend this place to Read more...

Great customer service. I went with my family and the staff made us all feel so special. I would recommend this place to anyone in Rochester, NY who is getting married! Read less

Everyone was extremely kind and helpful to me. I liked that I was able to look through all the sample dresses myself and choose the ones I wanted to try on. The saleswoman even allowed me to switch out the belt that came with my dress for a different one that she had in stock at no extra charge. My dress arrived as ordered, about a month earlier than they had told me to expect it. I couldn't be happier.

Everyone was extremely kind and helpful to me. I liked that I was able to look through all the sample dresses myself and Read more...

Everyone was extremely kind and helpful to me. I liked that I was able to look through all the sample dresses myself and choose the ones I wanted to try on. The saleswoman even allowed me to switch out the belt that came with my dress for a different one that she had in stock at no extra charge. My dress arrived as ordered, about a month earlier than they had told me to expect it. I couldn't be happier. Read less

Services Used: Dress & Attire

Anonymous

Wedding:

Recently Married

3.1/5.0

My initial experience with OEE was fabulous! Heather really has a passion for the industry and truly listened to the bride's objectives and concerns. Additionally, the bridesmaid dress finding process was wonderful as well!! My concerns began after the store changed ownership. We received my bridesmaid dresses 4 months after ordering them, 1 month after the time frame I was quoted and I had to do the follow up. My out-of-town maid of honor wasn't able to get her dress until 5 weeks after they were delivered (still 2.5 months before the wedding) and we discovered that the dress was made with the wrong dimensions (she was able to fit into another dress of the same size). Initially the new owner agreed that the dimensions were wrong, but later insisted that they were alright and accused my maid of honor of gaining weight when her measurements matched what the store had measured (but not what they had ORDERED). OEE did send it to a seamstress who was able to take it out enough to make the dress fit, but it wasn't without many phone calls and at one point the new owner suggested that she wasn't responsible because A) the deal happened prior to her taking ownership and B) because we needed to inform them within 6 days that there was an issue (something they admitted was NEVER on any of the paperwork they provided). At no point were they willing to discuss what would happen should the dress not fit her... it is important to note that you can buy the same dress for less money online; presumably you order through a retail store to act as an advocate on your behalf should something like this happen. My recommendation is that if you can buy something off the rack there you can certainly get a good deal, but I wouldn't advise ordering through them considering their policies.

My initial experience with OEE was fabulous! Heather really has a passion for the industry and truly listened to the Read more...

My initial experience with OEE was fabulous! Heather really has a passion for the industry and truly listened to the bride's objectives and concerns. Additionally, the bridesmaid dress finding process was wonderful as well!! My concerns began after the store changed ownership. We received my bridesmaid dresses 4 months after ordering them, 1 month after the time frame I was quoted and I had to do the follow up. My out-of-town maid of honor wasn't able to get her dress until 5 weeks after they were delivered (still 2.5 months before the wedding) and we discovered that the dress was made with the wrong dimensions (she was able to fit into another dress of the same size). Initially the new owner agreed that the dimensions were wrong, but later insisted that they were alright and accused my maid of honor of gaining weight when her measurements matched what the store had measured (but not what they had ORDERED). OEE did send it to a seamstress who was able to take it out enough to make the dress fit, but it wasn't without many phone calls and at one point the new owner suggested that she wasn't responsible because A) the deal happened prior to her taking ownership and B) because we needed to inform them within 6 days that there was an issue (something they admitted was NEVER on any of the paperwork they provided). At no point were they willing to discuss what would happen should the dress not fit her... it is important to note that you can buy the same dress for less money online; presumably you order through a retail store to act as an advocate on your behalf should something like this happen. My recommendation is that if you can buy something off the rack there you can certainly get a good deal, but I wouldn't advise ordering through them considering their policies. Read less

Services Used: Dress & Attire

Private User

Wedding:

11/29/2014

5.0/5.0

The staff was fantastic and their fill a bag for $20 was outstanding for bridesmaid dresses was awesome!!

The staff was fantastic and their fill a bag for $20 was outstanding for bridesmaid dresses was awesome!!

The staff was fantastic and their fill a bag for $20 was outstanding for bridesmaid dresses was awesome!! Read less

Services Used: Dress & Attire

Anonymous

Wedding:

Recently Married

0.0/5.0

One enchanted nightmare is more like it. I have never in my life dealt with more unprofessional , rude, unhelpful, people before in my life. I purchased a beautiful gown from these "brokers" I call them brokers because they don't even do alterations in the store. Be warned that all sales are final and there are no refunds like the sign in the store states. They should also add to the sign after we have your money no matter what is wrong with the gown that comes in you are stuck with it. I picked up my gown from them and took it home they don't do alterations in the store so I had to take it home and find someone for alterations. About a week later tried it on and it had an odor of fish. I called and spoke with the owner and she had me bring the gown in they would have it dry cleaned to remove the odor. They had it for about a week and I spoke to the cleaner they finally dropped it off with and the cleaner stated that dry cleaning wouldn't take the odor out of the gown. then I thought should I have a brand new gown wet cleaned. It was 2 months before my wedding at that time and I really didn't know what to do. I called the owner of one enchanted again and that's when her true colors showed. She called me a bridezilla and brought me to tears. I left the gown with her at this point still uncleaned and decided to dispute it with my credit card company. In the interim the shop decided to pack my gown in a box and ship it to me. It was left on my doorstep in the rain adding to my frustration. I called UPS and had them pick it back up and return it to the brokers. I did find a gown at a local competitor where I should have probably gone in the first place. It's been a month since my wedding and I am still discusted that I am stuck paying for a gown that never was worn due to an odor they did nothing about. They almost ruined my day but thank god they didn't.

One enchanted nightmare is more like it. I have never in my life dealt with more unprofessional , rude, unhelpful, people Read more...

One enchanted nightmare is more like it. I have never in my life dealt with more unprofessional , rude, unhelpful, people before in my life. I purchased a beautiful gown from these "brokers" I call them brokers because they don't even do alterations in the store. Be warned that all sales are final and there are no refunds like the sign in the store states. They should also add to the sign after we have your money no matter what is wrong with the gown that comes in you are stuck with it. I picked up my gown from them and took it home they don't do alterations in the store so I had to take it home and find someone for alterations. About a week later tried it on and it had an odor of fish. I called and spoke with the owner and she had me bring the gown in they would have it dry cleaned to remove the odor. They had it for about a week and I spoke to the cleaner they finally dropped it off with and the cleaner stated that dry cleaning wouldn't take the odor out of the gown. then I thought should I have a brand new gown wet cleaned. It was 2 months before my wedding at that time and I really didn't know what to do. I called the owner of one enchanted again and that's when her true colors showed. She called me a bridezilla and brought me to tears. I left the gown with her at this point still uncleaned and decided to dispute it with my credit card company. In the interim the shop decided to pack my gown in a box and ship it to me. It was left on my doorstep in the rain adding to my frustration. I called UPS and had them pick it back up and return it to the brokers. I did find a gown at a local competitor where I should have probably gone in the first place. It's been a month since my wedding and I am still discusted that I am stuck paying for a gown that never was worn due to an odor they did nothing about. They almost ruined my day but thank god they didn't. Read less

Services Used: Dress & Attire

james

Wedding:

8/15/2014

5.0/5.0

I absolutely loved one enchanted evening. They were wonderful to work with, the girls who worked there were so nice and extremely helpful.

Pros: I loved that they had a mirror in the dressing room so I could decide how I felt about the dress before going out and seeing what everyone in my group thought about it. Both times I went there to try on dresses we were the only group there so it felt very special and the atmosphere was very relaxing. Prices were very good as well. And most importantly my dress was gorgeous!!

Cons: Only thing that would have made it any better is if they did alterations there.

I absolutely loved one enchanted evening. They were wonderful to work with, the girls who worked there were so nice and Read more...

I absolutely loved one enchanted evening. They were wonderful to work with, the girls who worked there were so nice and extremely helpful.

Pros: I loved that they had a mirror in the dressing room so I could decide how I felt about the dress before going out and seeing what everyone in my group thought about it. Both times I went there to try on dresses we were the only group there so it felt very special and the atmosphere was very relaxing. Prices were very good as well. And most importantly my dress was gorgeous!!

Cons: Only thing that would have made it any better is if they did alterations there. Read less

Services Used: Dress & Attire

Ashley

Wedding:

7/19/2014

4.9/5.0

Received awesome service at One Enchanted Evening! Love my dream dress and would recommend them to anyone! Heather, the owner, is awesome to work with and super accomadating!

Received awesome service at One Enchanted Evening! Love my dream dress and would recommend them to anyone! Heather, the Read more...

Received awesome service at One Enchanted Evening! Love my dream dress and would recommend them to anyone! Heather, the owner, is awesome to work with and super accomadating! Read less