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Community Manager of the Day: Mary Greening

Who has been an inspiration for you as a community manager? Chris Hackett, one of my fellow community managers at CA.

If you could attend one conference to learn about community management, what would it be and why? SXSWi. The conference is packed full of tracts that talk about social, innovation, community management, mobile and the web. It is very inspiring to hear the speakers and to get ideas from what others are doing.

What do you like best about being a community manager? My favorite part of being a community manager is guiding the communities I manage to socially solve each other’s problems. We have a lot of technical information being shared among our community members. It is satisfying to see every chipping in to help each other.

Tell us about a success story you’ve had as a community manager. In one of my product communities we had a new release of software that did not have the a feature that many of our members wanted. A heated discussion started on the message boards about it. I quickly notified the product managers for the product and encouraged them to post a response to the member concerns. The product team quickly responded and immediately the community calmed down.

Would you like to be featured as Community Manager of the Day?Be featured as the Community Manager of the Day on mycmgr.com and get your very own badge to show off your achievement on your own site.

As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 