Shipping & policies

Estimated Shipping

We ship daily and try to ship most orders in 1-3 business days. HOWEVER sometimes it takes us up to 3-7 business days to ship, and many times it takes less. If you need your order faster than that please contact us FIRST to make sure we can accommodate that timeline. We ship USPS First Class or Parcel Post depending on the size of your item. Customized or larger orders may take longer but we'll absolutely communicate with you so you know what timeline to expect.

I ship to the address on your Etsy receipt. Please double check this address is correct. If we ship to the address on your Etsy invoice and its not correct we will NOT ship you a replacement package. It is your responsibility to ensure we get the right address. Its up to you to make sure your address is correct at the time of check out (sorry if this sounds harsh, we've had a couple of those this year!). Please always double check your invoice!

Expedited shipping or Priority Mail shipping ARE available-please convo me to change the listing to reflect priority or expedited pricing.

International shipments are shipped via USPS service. Customs fees are the responsibility of the purchaser. International packages do not carry tracking numbers UNLESS you ship via FedEx or UPS, which is unfortunately very expensive. Please contact us for a quote if you are uncomfortable about shipping with no tracking. There is the option of shipping priority or express mail internationally which generally means the label is scanned through customs (so we can see when it was released into your country's postal system). International orders AVERAGE 2-6 weeks and can vary per shipment. We will not replace lost international orders although we will always go out of our way to help you find them. Sometimes they just take a while to arrive! However I notice most of ours arrive in 2-3 weeks.

**IMPORTANT**As we head into the holidays, international packages will take longer to arrive. Please remember we cannot track them for you unless you request a trackable service such as FedEx. I wish we could do more but we really just can't see the packages once they leave the US. Additionally we are legally required to put the true value of items on the customs forms. Please do not ask us to make this less for you, we can't do it and it is HIGHLY illegal. I get this request a lot, but please don't ask me because we won't do that here in our shop**

Payments

Payments

We accept paypal as well as credit cards through Etsy's credit card processing system.

If you do not complete payment of a purchased item within 3 days of purchase, we will cancel the sale and relist it on the fourth day. We will also attempt to contact you during that time. If we receive no response or payment then the sale will be cancelled on the fourth day. If you have problems checking out send us a convo or email to fleuristeboutique@gmail.com. We're here to help!

Items paid via PayPal e-check will not be packaged or shipped until that e-check has cleared. Items with open PayPal cases will not be packaged or shipped until the case is resolved within PayPal

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional return information

Refunds are only given if the product is damaged when it arrives or is out of stock when you order. However if for any reason you're unhappy with it please let us know and we'll gladly exchange it for free. We do want you to be 100% happy with your purchases here. Customers are responsible for all return shipping fees, and we will pay to ship the new items to you.

No returns or exchanges will be given for custom, pre-sale or wholesale orders.

If you wish to exchange a product for any reason that's totally fine on our end. Customers are responsible for the postage to get the item back to us here, and then we will ship out the replacement item itself at our expense.

If you are unhappy with the purchase, please contact us within 5 bus. days for a return or exchange, we won't be able to process returns after 5 bus. days after delivery.

In addition if your package does NOT arrive, we will wait 30 days before issuing a refund. All domestic US orders carry tracking. An order marked "delivered" will not be refunded under any circumstances. Thank you for your understanding. We like to think the postal service is fool-proof but alas we've bee proven wrong before...just give us a shout and we'll take care of it! However if the delivery confirmation number shows the item as delivered, we will count it as such and will not replace the item. Its happened only once or twice in the past and its always a situation where maybe a child has brought it in and not told a parent, its on the neighbors' stoop, the postman hid it somewhere out of the ordinary-we'll find it!

Additional policies

Additional policies

{RUSH ORDERS} We don't see notes to seller until we print orders to process, so if you need something ASAP please check with us first. We ship orders in the order they are received. If you need a rush order there is a $25 rush order fee. Convo us and we'll invoice you this rush fee. Your order (whatever is in stock) will ship within 24 hours of payment of that fee. If for any reason we can't ship within 24 hours of payment of the fee we will let you know and refund the fee! Unfortunately we're getting so many rush requests every day that its becoming unfair to those who placed orders earlier. Please understand that we do try to ship as quickly as we possibly can, but to guarantee earlier shipment you'll need to do an official rush order.

{BUSINESS HOURS} Our business hours are Monday through Friday 9-5, however many of you will know I work a LOT more than that. Over the weekend I will not be looking at the websites, emails or convos at ALL! (I need to clean my house sometime bahahaha! ). Any requests for information/emails/convos/texts I receive on a Saturday or Sunday will now be responded to Monday. Thanks so much!!!! Its time for me to crack down on my own tendency to be a workaholic :):):):) ITS SO HARD!!!!!!!

{ADD ONS} We can no longer process additions to your order. Whatever you ordered will ship so please look it over carefully before submitting your order. We're so sorry but we're starting to spend a LOT of time adding on and invoicing people for add on orders, and it detracts from our ability to get our already-placed orders out efficiently to you! If you need a different quantity than what's listed in the shop just contact us and we can create a custom listing for you with EXACTLY what you need!

{HOLIDAY INFORMATION}**REMINDER**PLEASE read and understand our policies before purchasing here.I'm already seeing a slow down of packages due to holiday business at the post office. Please remember this when you order. We are getting to the point where accepting rush requests will not be possible for us because we are super busy! Please understand this, if you need something by a certain date let us know as far in advance as you can. We cannot guarantee delivery timelines during the holidays. International orders AVERAGE 2-6 weeks and can take longer (sorry, I wish to high heaven I could change that!). Domestic orders will also begin to take longer to be processed AND take longer to ship. We are more than happy to help and assist you as we head into the holidays but please do understand we may be slower to help and respond than usual as we are trying to keep up with orders and convos. Thank you! And Happy Holidays :):):)

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{ INTERNATIONAL SHIPPING }We're getting a lot of requests about international package tracking. Please read our policies on international shipping and consider contacting us to register the package or pay for priority or express if you need it immediately. The AVERAGE shipping time internationally ranges anywhere from 2-6 WEEKS and can take longer, with no tracking available unless you opt for FedEx or UPS (which is extremely expensive). Please contact us before placing an international order if you are NOT OK with this. We will not replace international packages if you don't pay for tracking via FedEx or UPS. We also cannot track international packages unfortunately....I get lots of requests for tracking so just to be clear international packages carry NO TRACKING unless you request FedEx shipment. We cannot see it once it leaves our office.That being said, you can see from our feedback we try very hard to have happy customers, and we'll do as much as we possibly can to help locate a missing package.

{ RESERVED LISTINGS }When we set up a reserved listing, (if we haven't discussed this ahead of time), if its not purchased within 2 days of being set up we will cancel it and return the items to our available inventory. Unfortunately we've had a number of folks wait several weeks to check out, and it makes it very hard to manage our inventory. If you need a custom order several weeks out please just check with us first that we can hold those items!

{ FEEDBACK and CUSTOMER SERVICE }We always leave feedback but please be patient with us, I usually go and complete a bunch at one time, once or twice a month. Regarding YOUR feedback we love to hear it! You can see by our score we have excellent feedback with minimal neutrals and negatives. Of course you can't make everyone happy but please contact us if you are thinking of leaving a neutral or negative feedback about our products. We will always do anything we can to make a situation right if you are not happy with your transaction! Just let us know so we can try to make it better!