I am with a financial institution and in house we have a web server application that allows our reps to open loan documents and they review them with the client and sign them electronically. There are Topaz GemPlus signature pads they use to sign signature fields and when this is done the web application seals the documents and they are archived into our document imaging system.

The problem is we have a new branch office with brand new PC's using the following software:

Is this a problem with IE or Adobe or what and do you have any suggestions as to how to resolve?

In our main office Adobe 9 works fine with IE8 but that's not what was installed on these new machines from Dell. Heck, you can't even buy Adobe 9 anymore and why would we double pay for Adobe 9 when Adobe X was part of the cost of the new machines.

I just have to see what the add-on GUID is and try to come up with a regedit (since this only applies to HKCU). I need to create a .reg script that is imported for any user that logs on to ensure these bad add-ons are disabled.

Now maybe it was coincidence but disabling these 4 add-ons clearly fixed my IE9 crashing problem. I never did like Adobe acrobat add-ons anyway. If I wanted to convert the page to PDF I would simply print and choose Adobe PDF as my printer... duh. And who needs additional toolbars taking up screen real-estate and complicating the UI.

If you are using a BlueTooth Topaz Signature Pad and have Acrobat Pro installed, we're experiencing the same. If you're using a USB signature pad, our resolution was to disable, "Enable Protected Mode at Startup" under Edit --> Preferences --> Security (Enhanced)