Unit 1 Developing Effective Communication in Health and Social Care
Understand effective communication and interpersonal interaction in health and social care Understand factors that influence communication and interpersonal interaction in health and social care environments Understand ways to overcome barriers in a health and social care environment Be able to communicate and interact effectively in a health and social care environment

1
2 13 15 18

Unit 2 Equality, Diversity and Rights in Health and Social Care
Understand concepts of equality, diversity and rights in relation to health and social care Know discriminatory practices in health and social care Understand how national initiatives promote anti-discriminatory practice Know how anti-discriminatory practice is promoted in health and social care settings

21
21 30 34 39

Unit 3 Health, Safety and Security in Health and Social Care
Understand potential hazards in health and social care Know how legislation, policies and procedures promote health, safety and security in health and social care settings Be able to implement a risk assessment Understand priorities and responses in dealing with incidents and emergencies

44
45 53 63 66

Unit 4 Development Through the Life Stages
Know stages of growth and development through the human lifespan Understand potential effects of life factors and events on the development of the individual Understand physical and psychological changes of ageing

75
76 85 91

BTEC Level 3 National Health and Social Care uncorrected first proofs issued by marketing 2010. This…...

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...partnerships also co-ordinates in order to ensure that, each professional's effort are acted upon, and to ensure that each practitioner is aware of what the others are doing. The children Act 1989 laid the foundation for inter-agency and inter-professional collaborations.
In order to clearly explain the benefits of interagency partner in health and social care I will look at some real life situation (case study) and show how the agencies collaborate to focus on the holistic wellbeing of the patient.
Case Study
John is a 69 years old man and he lives alone. Four months ago, he was diagnosed with neuritis disease and he is been advised by his GP to undergo surgery to remove the damaged nerve but he is nervous about the surgery. As a result of his condition, he has been having difficulty with walking and he has to quit his job. He has started drinking in the evenings and also got a liver problem and because of these problems, he is depressed.
The ranges of professionals that are working with John to ensure that he gets the best of care include the following:
The first point of contact for John is the General Practitioner (GP). He was the health professional who diagnosed him of neuritis (Neuritis is the inflammation of the nerves, involving a single nerve or a series of nerves). The GP also prescribed mild anti-depressants to help reduced some of the depression that he is feeling and also to help him have a positive relationship with his neighbours to take an edge......

...Introduction
For m2 I have been asked to discuss how discriminatory practice can be avoided in health and social care settings. I will use relevant examples to identify five forms of discrimination and to show how service users can be discriminated against and make suggestions on how these discriminations can be prevented.
To discriminate means to make choices based upon categories, for example to hire someone of European descent and not people of African descent. There are a number of different ways that an individual can be discriminated against in health and social care settings or services as well as in everyday life. Some forms of discrimination are clear to see, such as use of racist language, whereas others are more subtle and discreet.
Discrimination occurs when someone’s prejudice affects the way they treat other people. In a health and social care proffesions it is important that practitioners such as nurses and carers do not allow their prejudice to influence the way they treat service users.
There are four different forms of discrimination –
1. Unfair discrimination is when an individual is treated unfairly in contrast to someone else. An example of unfair discrimination is an individual not being considered for a job because they are older then another candidate, despite having the same experience and qualifications.
2. Direct discrimination is when someone is rude, hostile or offensive, when an individual is treated less favourably then another...

...Health and Social Care Management
Question 1
1.1 Factors to be considered when planning the recruitment of individuals to work in health and social care
According to Foot & Hook (1999), for the recruitment of the two vacant posts there are some factors to be considered such as planning recruitment policy, overall aim of recruitment, organizational objectives, personnel policies of the organization, government policies, need for the organization and confirm the vacancy, legislation for the post selection, recruitment cost and financial implications etc. Now the factors are described below:
Defining requirements is the most important factor for recruiting a candidate. Sometimes there are some opportunities to replace an employee for fulfilling the company needs. So it should be justified and checked first. Requirement for the particular post should be set out in role profile form and person specification. A role profile where competence, skills, educational and experience requirements need to be provided to assess a candidate in a easier way in interview. Moreover, technical competencies, behavioural and attitudinal requirements, qualifications, training, experience, specific demands, manual handling competency, special requirements etc are need to be considered while recruiting the vacant posts in health and social care sector.
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...Independence of older people
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Mr Ronald (age 81) was referred to the hospital social work team for older people following his admission to the acute psychiatric ward for older people; under section 2 of the Mental Health Act 1983 (an approved social worker from the adult mental health team undertook the assessment). The admission followed a worsening in Mr Wilson’s mental health and an incident in which he apparently threatened his home help with a knife. Mr Wilson had been diagnosed three years previously with Alzheimer’s and at that time the community-based social work team had arranged......

...communication and interpersonal interaction within a health and social care context.
Introduction:
In my Unit 1: Developing Effective Communication in Health and Social Care assignment which is task 1, I will be explaining the importance and why should health care professionals develop their effective communication skills and interpersonal interaction as they will be dealing a wide range of people within health and social care context.
Effective communication in health and social care
Effective communication is when two or more people communicate effectively without having difficulties to get the message across; it means that when they interact both verbally and non-verbally the other person will not misinterpret the message. Listening attentively is a key skill that can be use to communicate effectively.This will ensure that the other person will not get the wrong idea of the message other than that it is also important to ensure that the information received is accurate; one must clarify by asking questions to find out the exact meaning of the message to avoid conflict and misunderstanding. Furthermore, communicating clearly using appropriate body language, gesture, verbal and non-verbal cues will give the correct information that the other person need.
In health and social care, it is important to communicate effectively with the patients, service users and their family and relatives.Working in a health and social care setting can be very challenging, as they......

...Health and Safety in the Health and Social Care Workplace
INTRODUCTION (300 words)
This essay will look at three different learning outcomes, each using a specific case study for illustration. The first part will focus on the issues relating to health and safety legislation and how these are implemented in the work place.
The Health and Safety can trace its origin back to the year 1833 when The Factories Act led to the creation of the first factory inspectors and whose role was initially tasked with only preventing injury amongst child workers (Jarvis, 2011). This has significantly developed, since then, into a ‘must-have’ policy at work places not just here in the UK but throughout the European Unions (EU). The case of North Staffordshire combined NHS Trust (NSC) which will be discussed in some detail is living proof that Health and Safety, if managed effectively, could lead to better outcomes for all stakeholders.
The second part of this essay will focus on the practicalities and the implementation mechanism of Health and Safety at work or lack thereof and the consequences that an organisation which transgresses may suffer for non-compliance as seen in the case of South Birmingham Primary Care Trust. To this end, issues such as lifting and handling heavy loads as well as other dilemma faced by organisations in relation to health and safety will be explored with a view to grasping the implications not only at individual levels but also at corporate level.
The......

...different types of discrimination such as indirect, direct, institutional and individual.
Marginalisation
Marginalisation or Social Exclusion occurs when social groups are discriminated against for example this could be because of their race, religion, age or disability. This means that entire communities of people are blocked or denied full access to various rights, resources or opportunities that are normally available to people of a different group. Disabled Children are a prime example of marginalisation in schools and social care. Many disabled children fail to reach their full potential because the often experience discrimination, exclusion and sometimes even violence. Disabled children are often perceive as ‘lacking’ and will not receive the same level of education as ‘normal’ children. Physical access to transport to join in with sports and leisure activities are limited so many disabled children are excluded from these. The support system is complicated and there are gaps in provision particularly with support of the transition between childhood to adulthood. Lastly Bullying is often accepted as inevitable when disabled children are perceived as vulnerable. Some children do however stand up to bullies and refuse to be limited by labels that are imposed upon them.
Indirect Discrimination
Indirect Discrimination occurs when a healthcare or care provider has a practice, policy or rule that applies to all it’s patients but it has a worse effects on some people because......

...was for social workers. The Equality Act 2010 protects nine characteristics which are age, race, sex, gender, disability, religion or belief, sexual orientation, marriage or civil partnership and pregnancy and maternity. All nine characteristics promote diversity
The legislation equality act 2010 is supported everywhere, especially in a health or social care setting such as hospitals, care homes and health centres. The protected characteristics help promote diversity as these characteristics are for everyone. The quality act 2010 helps every person’s needs.
The code of practice for social workers makes sure that workers are aware of what is expected of them and that service users recognise the standards that are expected from the care workers. As a social care worker, it’s significant to protect the rights and support the interests of the service users and carers.
Those people who use services can work out the minimum amount of choice and control- even if they are receiving their individual care and treatments, this will develop relationships with others and other service users that user health or social care services.
The Equality Act 2010 promotes diversity as it helps supports people, as it values their opinions. It also supports every individuals needs as the nine characteristics are there to support each and every person. No matter what health or social service an individual is at but has these nine characteristics are there. The code practice for social workers...

...COMMUNICATION AND INTERPERSONAL INTERACTION IN A HEALTH AND SOCIAL CARE CONTEXT
ONE TO ONE INTERACTION
Effective communication is a conversation in which no one becomes confused by the other person's implication. The first thing you need to do to guarantee effective communication is to use consideration. The second thing is to ask Illustrative Questions; questions that attempt to uncover the other person's genuine meaning. An effective conversation can similarly mean a conversation in which something is accomplished. It can be a conversation in which two people both enjoy the conversation, learn something or get help with something, for example if Me and my Mother went to the GP, I would want the doctor to have a one on one with me and not my Mother because I am the one with the problem. One-to-one communication proficiencies are required for basic everyday communications in health and social care settings. They are also needed to form and sustain compassionate relationships with work associates and people who use care facilities.
GROUP INTERACTION
Communication in group situations is vital for social, intelligent and sensitive development. Health and social care workers converse in group situations when they contribute in:
* Report or assignment meetings where individuals’ needs are conversed
* Case meetings and release conferences
* Beneficial and activity groups
* Meetings with families and bosses of care societies.
The communication skills we use......

...Good Evening every one,
The topic I am about to discuss this evening its regarding to the use of ICT and how impact on Health and Social Care Field.
How do we support work in Health and Social Care by accessing and using ICT software package?
Information and communications technology (ICT) refers to all the sources that send or receive massages/information such as:
-television
-cellular phones
- computer and network hardware
-software
- satellite systems and services and applications associated with them, such as videoconferencing and distance learning.
ICT’s are often spoke of in a particular context, such as ICTs in
-education
-health care
- or libraries
There are a numbers of ICT softwares but only the standards one applies on HSC such as:
-Word-Processing
-Database
-Spread sheets
-Information Retrieval (IR)
-Internet
-Intranet
- Email
-Image software
Standard Office Software
Microsoft Office includes:
-Microsoft Word : files/reports/documents
- Microsoft Excel : Spread sheets /Database – Analyse health and social care data, calculations,
create health and social care timetable for scheduling, service users information
- OneNote : is a freeware note taking program. It gathers notes (handwritten or typed), drawings, screen clippings and audio commentaries. Notes can be shared with other OneNote users over the Internet or a network.
- PowerPoint : create slideshows, composed of text, graphics and other objects, which......

...title
Pearson BTEC Level 4/5HNC/D Diploma Health and Social Care
Unit 9: Empowering Users of Health and Social Care Services
http://www.netessays.net/viewpaper/130575.html
http://hndassignments.co.uk/courses/unit-9-empowering-users-health-social-care/
Student name Assessor name
Fidelia Chukwuenweniwe
Date issued Submission date Re-assessment date
17/02/2016 Task 1 and Task 2 Thursday 14th April 2016
Task 3 and Task 4 Thursday 28th April 2016
Assignment title Empowering Users of Health and Social Care Services
Learning Outcome
Learning Outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no.
LO1 Understand how the design and review of services promotes and maximises the rights of users of health and social care services 1.1 Explain how the current legislation and sector skills standards influence organisational policies and practices for promoting and maximizing the rights of users of health and social care services
1
1.2 Analyse factors that may affect the achievement of promoting and maximising the rights of users of health and social care services
1
1.3 Analyse how communication between care workers and individuals contribute to promoting and maximizing the rights of users of health and social care services
1
LO2 Understand how to promote the participation and independence of users of health and social care services 2.1 Explain factors that......

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Qualification (Course code) | F12122BTEC Diploma Health Studies / Health & Social Care |
Unit Number and Title | Unit 6: Personal and Professional Development |
Assignment Number & Title | Assignment 1 |
Issue date | Week commencing 22/2/16 |
Submission date | Week commencing 7/3/16 |
Assessor | Debbie Hilton |
IQA | Alyson Blud |
Grading Criteria:(P1): Explain key influences on the personal learning processes of individuals. (P2): Assess own knowledge, skills, practice, values, beliefs and career aspirations at start of the programme(P3): Produce an action plan for self-development and achievement of own personal goals(M1): Assess the impact of key influences on the personal learning processes on own learning(D1): Evaluate how personal learning and development may benefit others |
Scenario: Must be vocationalYou work for a health and social care service provider and you are developing your personal and professional development portfolio. The portfolio aims to enable you to understand the learning process and to give you the skills needed to plan for, monitor and reflect on your professional development. A minimum of 100 hours of work experience, in addition to the guided learning hours, is required for successful completion of this unit. |
Task 1: Complete the electronic chart from Moodle (upload to vital) explaining the key influences on personal learning processes of individuals it should include the following: (P1) * Theories of learning: i.e.......