Inspiring Competence and Confidence Using Video: A Case Study

Conference Archive

Learning Solutions Conference & Expo 2018 - March 28, 2018

James McCarthy

Instructional Technologist Dartmouth-Hitchcock Medical Center

Logan Stahler

Instructional Technologist Dartmouth-Hitchcock Medical Center

Opportunities for practice, reflection, and receiving
feedback are essential for improved job performance. Dartmouth-Hitchcock
Medical Center (DHMC) found that medical resident training did not yield an
increase in the number of autopsies completed. Further, the residents felt
unprepared for conversations with grieving family members when seeking approval
to conduct an autopsy. The learning team was enlisted to develop a new approach
to resident training to boost autopsy rates.

In this session, you’ll learn how DHMC enhanced the
traditional medical resident’s training experience by threading video,
simulation, and live role-playing into a learning path targeting two areas for
improvement: knowledge of the autopsy process, and effective and empathetic
communication skills. You’ll explore how video offered opportunity for
knowledge acquisition, reflection, and feedback. You’ll find out how residents
demonstrated their autopsy knowledge and communication skills through branching
simulations where the clinician-family interactions don’t always go according
to plan. You’ll see how role-playing at the DHMC Simulation Center provided
opportunity for practice and for giving and receiving feedback on performance.

In this session, you
will learn:

Why practice and feedback are essential for
improved job performance

How video can be transformed from a passive
experience to an interactive event