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Information notice on the processing of personal data.

Diadora S.p.a., with registered office at Via Montello no. 80, in Caerano di San Marco – Treviso, as data controller of your personal data (hereinafter the “Controller”), provides this information notice to the Data Subject in compliance with the European Union and Italian legislation on personal data protection.

The Data Controller has appointed a Data Protection Officer (DPO), which the Data Subject may contact by writing to the following address: dpo@diadora.com

This information supplements the website's navigation policy, to illustrate to the User how the Data Controller will deal specifically with the data entered in this contact form: we therefore invite you to read our privacy policy.

If you subscribe to this service, Diadora S.p.a. will process any personal data collected to send you an e-mail with the newsletter providing information on its products or services, as well as promotions and invitations to events in which it will participate. The legal basis is the need to pursue such purpose.

Data retention period

The Controller will process your data until the service is terminated or a request to unsubscribe is filed, whichever is earlier.

Mandatory or optional disclosure of data and consequences of the refusal of consent

Disclosure is optional, but refusal to supply your data will result in the impossibility to subscribe to this service.

Scope of disclosure and categories of recipients

The Controller will not disseminate your data and will only disclose it to the personnel authorised to carry out the processing as part of their respective duties, as well as companies or third parties which carry out outsourcing activities and are therefore appointed as data processors under a specific contract or other legal document.

Transfer of data to a third country and/or an international organisation

The data will not be transferred to third non-EU countries nor to international organisations.

Data Subject’s rights

The Data Subject may unsubscribe from this service at any time. He/she may also request from the Controller access to and rectification, where inaccurate, or erasure of his/her personal data, restriction of the data processing, where the relevant conditions are met, as well as exercise his/her right to data portability.
The Data Subject may exercise his/her rights by sending the form available here to the Controller at the following e-mail address: privacy@diadora.com. The Data Subject may also lodge a complaint with the competent authorities, i.e., the Garante per la protezione dei dati personali [Italian Data Protection Authority] (www.garanteprivacy.it).

My Account

REGISTRATION AND ORDERS

ACCOUNT CREATION

By purchasing a garment on diadora.com, you can create your own account by completing the registration form. Access to the area reserved for clients will only be possible by means of a personal password, which only you will know and manage. At the end of the registration procedure, you will receive an e-mail by way of confirmation, where you will see your log in data.

YOUR RESERVED AREA

You can amend your data in this section, check your orders and monitor shipments. If you forget your password, you just have to follow this link to obtain a new one.

CHANGES TO YOUR ACCOUNT AND CANCELLATION

You can amend your registration data at any time whatsoever, always after entering your reserved area. You may ask to have your account cancelled by sending a request addressed to our Client Care Service.

PRODUCT AVAILABILITY

Everything that you can see on diadora.com is available. By selecting the garment you wish and entering the product file, you can check its characteristics. Each garment is sent in made-to-measure packaging, designed in such a way that your order arrives in perfect condition.

PURCHASING A PRODUCT

To purchase a product, you have to select it from the catalogue and add it to your “shopping bag”. At this point, you can continue navigating the site to purchase other products or go directly to the checkout and pay. We would like to remind you that you may purchase a maximum of ten products per order. To order more of the same product, you just have to amend the quantity of the product chosen directly from the shopping bag. If the quantity requested is unavailable, a notice to this effect will appear.

COMPLETING AN ORDER

In order to complete an order, you have to carefully follow all the purchase procedure phases. Once the contents of your shopping bag have been confirmed, you will have to choose your preferred method of payment to continue. If you would like to have a detailed breakdown of the methods of payment accepted by diadora.com, we would like to invite you to carefully read the information set forth on the payments and security page. Once the purchase procedure has been completed, you will receive an e-mail by way of confirmation that contains your order summary.

CHANGES TO AN ORDER THAT HAS ALREADY BEEN SENT

If you would like to amend an order that has already been completed, you can do so up until it is still “awaiting processing”. Once it starts to be processed, you can no longer change it, but can request its cancellation.

ORDER PROCESSING TIMES

Orders will be processed within 24/48 hours from when they are received. We would like to remind you that diadora.com does not send orders at the weekend and during public holidays.

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ISO 9001 Certification

Sustainability Gold Medal

In 2018 Diadora received the EcoVadis Gold Medal. Also, among the more than 50,000 businesses evaluated from 190 different sectors and a total of 150 countries, it figured in the top 5% as to sustainability performance. This dual recognition represents the highest of any awarded by EcoVadis, world leader in the monitoring of social, environmental and ethical performances on global supply chains.