Email FAQs

My domain name is not currently registered through you, how do I set up my email account?

You can easily get started by purchasing our DNS hosting service.
If your domain is already registered with us, simply configure it to use our nameservers.

What happens to mail sent to a mailbox that doesn’t exist?

You can set a "Catch All" forwarding address that all misdirected email is sent to. Log in and click "My Account".
In the "Manage Services" section click "Email". Type or select the domain name for which you want to set up a "Catch All" forwarding address, and then click "Manage Email".
In the "Catch All Email" text box, type a forwarding address and click "save changes".

Am I able to set up an email address whitelist or blacklist?

Yes. Log in and click "My Account". In the "Manage Services" section click "Email".
Type or select the domain name for which you want to manage the whitelist or blacklist.
In the "Read mail" paragraph, click the link to your Web mail login. Log into your Webmail.
In the Webmail interface, click "Spam/Rules". You can manage your whitelist and blacklist on the "White Lists/Black Lists" tab.

Are unread emails deleted automatically?

Unread emails are held until you retrieve them, as long as the domain name is registered to you and you keep the email service.

How do I manage my email mailboxes?

Log on and click "My Account". In the "Manage Services" section click "Email". Type or select the domain name that has the mailbox you want to manage, and
then click "Manage Email". Manage the pak as needed and click "save changes".

How do I access my email using the Webmail interface?

Open a browser, go to webmail.DomainName, and log in. For example, if you want to read email addressed to john.doe@example.com, go to webmail.example.com. For the "Email Address" type john.doe@example.com, type the Password, and click "LOG-IN".

How do I renew email?

Log on and click "My Account". In the "Manage Services" section click "Email". Type or select the domain name that has the mailbox you want to manage,
and then click "Manage Email". Click "add years". Select the number of years you want to add and click "Checkout Now". Click "Submit Order".