Please make sure trees are trimmed for the delivery truck, the access way is clear, and the ground is firm and non-slippery as the bottles are heavy.

You don’t need to be at home for the delivery, but if you have any potential delivery issues like dogs or locked gates, please provide us with this information.

We will give you a heads up the night before we expect to deliver your gas bottles with a text message.

Deliveries will not be made if there is a health and safety risk to the delivery drivers.

If you’d prefer that we don’t notify you ahead of your delivery via a text message, please contact us to advise.

How do I know that my bottled gas has been delivered?

When a bottle has been delivered there will be a delivery card left in your letterbox or on your bottles telling you when and how many bottles have been delivered.

What do I do if a bottled gas appliance doesn’t work?

Firstly, check the regulator on top of the bottles to see if your bottles are empty. If there’s still gas in at least one of the bottles, check to make sure your bottles are turned on and check your appliances for basic errors such as a pilot light having gone off. If there’s no obvious explanation, call your gas fitter.

Outages

Gas outage?

If you smell gas inside, get out immediately. Leave doors open. See steps to follow here