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NOVI, Mich. (WJBK) - A smash-and-grab robbery caused mass panic and confusion at the Twelve Oaks Mall on Saturday, when the shoppers mistook the sound of glass breaking, for gun fire.

"There was commotion on the upper level," said Lauren Baker, a witness. "We started really freaking out. We had no idea what was happening, and so we started just sprinting out."

"We were shopping in Claire's and all of a sudden we heard some screaming and people running," said Jill Armstrong, who was locked down inside the mall. "And the manager told us that we need to go back into the back stock room because there was something going on in the mall."

Armstong and her children were rushed into hiding just after 5 p.m. on Saturday.

"I was so scared since all the workers thre were like, 'There's gun shots, there's gunshots!'" said witness Zachary Armstrong. "That made me even more scared, andthen they came back and said it was just a sledge hammer and then I was a little more relaxed."