All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification does not replace any other qualification and is not replaced by any other qualification.

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification has been developed for the fast food and restaurant industry. It brings together elements of food and drink preparation, service and supervision. This qualification will professionalise the industry and is applicable mainly to the fast food and restaurant sector, but would be transferable to another hospitality environment. The qualification provides articulation with Gaming, Travel and other Tourism industries.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.

RECOGNISE PREVIOUS LEARNING?

N

QUALIFICATION RULES

The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 138 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 39 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 52 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 47 credits.

EXIT LEVEL OUTCOMES

On completion of this qualification, the learner will be able to:

Operate a computer

Deal with customers

Process incoming and outgoing telephone calls

Display Cultural Awareness in dealing with Customers & Colleagues

Communicate verbally

Maintain effective working relationships with other members of staff

Maintain health hygiene and professional appearance

Perform basic calculations

Prepare written communications

Maintain hygiene in food preparation, cooking and storage

Accept and store food deliveries

Prepare and clear areas for counter service

Prepare and clear areas for take - away service

Provide a counter service

Provide a take away service

Describe layout, services and facilities of the organisation

Maintain secure working environment

Maintain a safe working environment

Describe the Sectors of the Hospitality, Travel & Tourism Industries

Conduct on-job coaching

Operate a payment point and process payments

Develop self within the job role

Source information about self employment opportunities

Handle and record refunds

Maintain customer satisfaction

Maintain the receipt, storage and issue of goods

Contribute to the identification of short term supply needs

Maintain a cleaning programme for own area of responsibility

Provide First Aid

Monitor and maintain health, safety and security

ASSOCIATED ASSESSMENT CRITERIA

Integrated Assessment:

Integrated assessment is accomplished through assessing more than one unit standard at a time. The following unit standards are also integrative in nature:

FS19 - "Provide a counter service"

FS20 - "Provide a take away service".

ARTICULATION OPTIONS

This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached).

MODERATION OPTIONS

Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.

Africam Solutions (Pty) Ltd

2.

Amathemba Skills Pty Ltd

3.

Ayidlimintu Trading Enterprises Cc

4.

Bella FE Consulting

5.

BODUBELO HOSPITALITY & MODERN CATERING

6.

Bravoplex 559 cc

7.

Burger King South Africa ty Ltd

8.

C Madumo Projects

9.

Corporate Skills Development Service

10.

CSG FOOD SOLUTIONS

11.

CSG SKILLS INSTITUTE PTY LTD

12.

Culinary and Hospitality Academy

13.

DRUM BEAT SAFARIS

14.

ECMDP (Pty) Ltd

15.

ENB Training Service(PTY)Ltd

16.

Fedics - A Division Of Tsebo Hold- Ings And O

17.

Fern Hill Hotel

18.

FOOD HOSPITALITY & TOURISM ACADEMY (PTY)

19.

G&D Guesthouse and Training

20.

GP Skills Acadamy (Pty) Ltd

21.

Hletamnguni Training 15 Pty Ltd

22.

Immaculate Events and Management Solutions

23.

Institute of Sport Education and Training

24.

Kgolamerithi (Pty) Ltd

25.

KGWERANO HOSPITALITY SERVICES

26.

Legacy Training Institute

27.

Lisakhanya Skills Development Consultants (Pyy) Ltd

28.

Lisolethu Trading

29.

Machabelele Associates (Pty) Ltd

30.

Mmatli Holdings Pty Ltd

31.

Mmuso Lehumo Distributors

32.

NDIKHOYA DINALEDI SERVICES

33.

Ndzali Labour Relations

34.

Networx for Career Development

35.

Phambili Tourism and Development Consultancy

36.

Re Tshepeng

37.

SKILL TECH SOLUTIONS PTY LTD

38.

South Rand Academy of Hospitality

39.

ST THINA CLINICAL RESEARCH CENTRE

40.

Tellumat Pty Ltd

41.

Tesoriro Trading

42.

Tourism and Business Institute of SA

43.

Tourism World Pty Limited

44.

Training Arm Of Famous Brands (Pty) Ltd

45.

Tshwane North College for FET - Mamelodi Campus

46.

Tsogo Sun Casinos Pty Ltd

47.

Umbuso Training Services

48.

VPK BUSINESS VENTURE C C

49.

VPK BUSINESS VENTURE PTY LTD

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.