About Us

More Than3000Happy ETC Clients

Over200New ETC Clients Each Month

Over¥15,000,000ETC Usage Each Month

Your services have been AWESOME and a pleasure to contact with all my questions. Everything has been answered VERY fast and even late a night sometimes...much appreciated. The process was very easy and smooth.

Tom Zacher, Misawa

Every weekend since we have been on the move and loving it! Zinging through toll gates and loving the discounts (50%)!! We have definitely saved more than our monthly service fee and the convenience through the gate is a bonus. After living in Japan for over a decade, we finally are able to use ETC and it's awesome.

JL VanNoy, Sasebo

We got our card several days ago and although we haven't used it much yet we love it already. It is so convenient. The service we experienced with Japan ETC was very good and fast. We love having the opportunity to have this.

Vicki Robinson, Yokosuka

Super quick and easy process. Excellent customer service. Definitely worth it if you use the expressway.

Tommy Smythe, Okinawa

Love our ETC card! It has made my husband's commute so much easier. Even if there were no discounts we love the ease of not having to stop at the tolls and pay. Thank you so much!

Amanda Heiple, Okinawa

Love, Love, did I say Love, Your customer service....Adam you are awesome. Thanks for the quick answer to my question.

Jamie Herrera, Misawa

A big thank you to Adam and the staff at japanetccard! Wonderful and quick service we love our new ETC card and can't wait to go on a road trip!

Shannon Whitaker, Yokosuka

Thanks Japanetccard.com I've used the card just over a month and love it.

Bryon Wells, Yokohoma

Signing up, getting the ETC reader installed, and obtaining the Japan ETC card was the easiest set of things I've had to do in Japan. This program is simple to understand, the toll discounts are great, and the support from Adam Jones is outstanding. Thanks for making this so easy.

Ted Utz, Yokosuka

Amazing customer service and can't wait to receive our card!

Tod Hazlett, Yokosuka

Japanetccard.com staff I commend you on such excellent service. The website is easy to navigate and signup is a breeze. I don’t only save money on my etc toll charge, I also don’t have to wait on a waiting list for Base Van Rentals especially on those 3 day or holiday weekends.

Roy Estr, Sasebo

Customer service was amazing! The process was seamless and quick. The day we got it, we drove to Tokyo to New Sanno. The 750 yen toll getting off the Yoko Yoko was only 400 yen. Half-price tolls and you are breezing through in the ETC lane. I absolutely love it. I am offering to drive everyone anywhere they want to go so that they can ride with me and I can convince them that it is a need. It's a must have! Adam, thanks for your professionalism and your service!

Renee Pate Cobb, Yokosuka

Fantastic service! Thank you for offering this to military personnel. It is saving us money each month as my husband uses the highway twice a day for work. Thank you

Meghan Sullivan Walsh, Okinawa

Customer service has been great. Process has been just as it was described.

Jim Journey, Okinawa

We love our new ETC card. The process was easy from the beginning. The customer service is great. I did the math before joining, I figured in the initial expense of buying and installing the card reader, the monthly fees, and the start-up fee. I calculated that I will cover my initial expenses within 8 months because I use the expressway daily. After 8 months, it's all savings! But I truly use the expressway for convenience and the ETC lane makes it that much quicker. I would use it without the discounts. For example, using the expressway cut my morning commute from 40 minutes to 25 minutes. It reduced my afternoon commute from 55 minutes to 30. That almost an hour of my life that I get back daily. That itself is worth the money!

The Five Obars, Okinawa

My experience with Autobacs was super easy! They knew exactly what I wanted and was in and done in less than 25 min. But they also had someone that spoke perfect english. The whole process with JapanEtc has been super easy step by step and very very friendly helpful staff. I went from payment to receiving a call that my card was ready for pickup in exactly one week. Fast, friendly, courteous just perfect! Thanks JapanEtc !

Shelly Thompson, Yokosuka

I have had a great experience with the Etc staff! My only suggestion would be to possibly create a document in Japanese that people could bring to Autobacs or Yellow Hat to explain what is needed. We had a really difficult time telling the people at Autobacs what we needed since the way we are obtaining the etc card isn't the way they are used to. If we hadn't had the help of a Japanese friend that we could call to translate, we would have been lost and probably would not have completed the process.

Megan Miller, Japan

Staff kept me updated every step of the way! I now have my ETC Card and I am ready to get on the road. Thank you for the wonderful service.

James Gruel, Misawa

The best customer service I have ever encountered! I emailed a question about the ETC card and got a call back a few minutes later. The representative was helpful and answered all my questions. He went above and beyond to assist me. By far the best service I've ever received.

Susan Long, Okinawa

Thanks everyone at Japanetccard.com I was amazed at the ease of the process. Can't wait to take advantage of the savings this winter.

Luis Cantu, Misawa

Every question I or my husband wondered about I asked and was answered in a quick and efficient fashion. I will be coming in end of week to pick up my card since we have a busy week. Great work! I have been even telling my Japanese friends that only have US bank account.

Jason Pickering, Atsugi

JapanETCcard, is the pacesetter for providing ETC solutions complying with Japan standards. We are poised to make ETC services simple and more convenient for all SOFA, MOFA, MOC, and retired military personnel living in Japan. We are a professional ETC solutions company offering ETC specialists that provide clients with incredible support and customer service.

Our History

2019

We have continued to grow stronger and stronger expanding our reach throughout Japan. Approaching our 6 year anniversary from first launching JapanETCcard!

2018

We have continued to grow stronger and stronger expanding our reach throughout Japan. Approaching our 5 year anniversary from first launching JapanETCcard! We have moved locations, into a much bigger office to support growth in the program.

2017

We have continued to grow stronger and stronger expanding our reach throughout Japan. Approaching our 4 year anniversary from first launching JapanETCcard!

2016

We have continued to grow stronger and stronger expanding our reach throughout Japan. Approaching our 3 year anniversary from first launching JapanETCcard! We have moved locations, into a much bigger office to support growth in the program.

2015

We had a very strong year, expanded many new aspects of our programming interfaces. We have upgraded servers, and automated several more functions of the business. For as big as our company has become over the years, we rely on having a small team of staff. Utilizing automated tasks, and functionality into our daily tools, allows everyone to function much easier throughout Japan.

2014

Early 2014, we continued to promote the ETC program by purchasing a new marketing signboard in Yokosuka, Japan. In Feb 2014, we began offering a 2 & 3 year contract capability. In Feb 2014, our website began a completely new upgrade, as well as a server upgrade. We continued developing additional applications, and mobile apps for our clients. We hired 2 new sales representatives to assist with providing great customer relations.

2013

Our staff began translating all of the road information from Japanese to English. The JapanETCcard website programming began early 2013. In April 2013, our staff completed translating all of the road information from Japanese to English. The JapanETCcard website programming continued to be developed. In July 2013, we made our website open for customers to signup on an ETC card waiting list. Within 3 weeks, we had over 800 customers signup to our program. In October 2013, the program went live, and we began issuing ETC cards to clients from the waiting list. Our doors opened on our new ETC office in Yokosuka, Japan. The program continued to grow quickly, and expand throughout the community with positive feedback.

2012

Struggled throughout the year giving dozens of presentations to banks that would issue ETC cards for SOFA personnel. After having 12 failure meetings with banks, road companies, and Japanese government, we finally found a way forward. No Japanese bank wanted to issue ETC cards to SOFA because of the alien card issue, policies in place, and how ETC cards are tied to Japanese credit cards only. Since establishing our path forward, we continued the path to get the program established.

2011

Engaged in developing ETC program and establishing strategic relationships.
The dream: In 2011, Adam Jones specializing in product development and web programming in his project JapanBases.com realized the demand and requirement for a new ETC solution towards SOFA personnel.
Self-Funded: Adam continued to pursue the many different projects towards supporting the military and community.

Driving in Japan can be stressful.
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About JapanETCcard

JapanETCcard, is the pacesetter for providing official ETC solutions supporting all of Mainland Japan & Okinawa complying with Japan standards. We are poised to make ETC services simple and more convenient for all SOFA, MOFA, MOC, and retired military personnel living in Japan. We are a professional ETC solutions company offering ETC specialists that provide clients with incredible support and customer service.View More