Disappointed, I talked to Cathy 1 day before and I told her that I'm coming to see the car today by 3 pm and I also talked to Monica 30 min before I stopped by and they said "No problem the car is ready" ,,,, I drove 1 hour from work down town and my wife came from Winnetka so we can both see the car , and they said oh the car is not ready we apologize ( in the system it says ready what a joke lol ) really disappointed and I'm not going there anymore ! Too far from from being professional.

they were in a hurry. didn't take time to listen to my questions. when I asked about lowering price they got rude and short. they said they would call back a 2nd time which they did not...cold people....

i was contacted via email but my questions were not answered it was like a
standard type response sent for all inquiries. I won't drive 100 miles to find
out the answers so you have lost a customer and a sale!

spent 2 hours there with the salesman and "manager" and it was a huge
waste of time. they had no intention of selling the car at the price advertized
online. The online price looked like a really great delal but it is just a lure to
get you in the place. very disappointing. they should be investigated.

The car was filthy - crumbs, crayons, barrettes, a fingernail (fake) and food under the seats. Everything was sticky and gross in the car. They claimed it had just come in, but I had been looking at this for weeks before test driving it. Plus the car was a heap of junk - AC didn't work, needed a muffler - no offer to fix these things. You'd think they'd clean it up on the inside and at least try to make it look/smell nice.

If I could give them 0 stars, I would.
They coereced me to visit the dealership
and said they would have the vehicle I
was interested ready for a test drive.
Upon arriving, they said the vehicle sold
days ago despite still displaying as
available on their website. I asked to
speak with a manager and have yet to
be contacted. Horrendous customer
service.

I was very pleased with their response to my question on tire
condition. They went out and took pictures for the tires and sent them
to me to show more clearly that they were in great shape. This is the
only dealer that went to that extent to answer my questions.

I didn't even try to deal on the
price, just paid it. Saleman told
me how clean the car was and
how great it. And the body, yes it
looked great, however they failed
to mention how much of a rust
bucket it was. So much rust
under the car. It was like looking
under a car from the 1930s that
had been sitting out in a field.
And this truck is only 7 years old.
Now I know why they gave me an
excuse when I asked them to look
underneath for rust. I thought
being a honda dealer there would
be a since of quality and
standard. Very, very sad.

Dealer and salesman were quite shady. I was in a rush and should have looked over their financing better. The salesman also rushed me through looking at the car so I didn't notice a crack in the tail light and a couple other small things. I do like the truck I bought, but if I had more time to shop I would've walked out the door and gone somewhere else.

The vehicle was not there even though I called to verify if it was there before driving to the dealer. Than they tried to sell me a Honda Pilot with significant interior damage and OEM tires with 40000 miles on them.

I completed the online inquiry form. To my surprise someone contacted me within five minutes. I was really impressed. I was informed that the vehicle that I was interested in would be available upon my arrival later that day. After hanging up the phone I received another call from McGrath. The young lady on the other end of the phone also wanted to make an appointment for me to see the vehicle. I informed her that someone else had just contacted me and I was all set. After hanging up the phone, I get a return call from this same woman saying that the first appointment was set at the wrong dealership and that the car was actually at the McGrath Hyundai location down the street. Confused, I called back the young lady who had made the original appointment. She stated that the second associate was incorrect and that the car was located in the place she had stated, McGrath Honda. At this point I became frustrated with the situation and asked for a manager who actually knew where the car was located to contact me. I never received a return call.

I received a fast response. The salesman was nice and willing to work with me. I wanted a specific car and even though it wasn't what I like (bright red), they did go out of their way to speak to the General Manager to get me a better price on another car. It was very nice of them to go down a whole $1000 but it was just out of my price range. I would have dealt with them but I found a much better deal that I could not pass up

Liers. This is the only thing i can say. They advertise a car which is
not available on the lot and when you call to inquire about it, they
say it is available and tell you to come on in. When you go in even if
it's 5 minutes later they will tell you that they just sold the car and tell
you to look for something else and push you towards buying a new
car. Hate that and hate this dealer. Will never recommend this
dealer to anyone. Waste of time.

Be very aware of this dealership. I recently bought a car from them,
they told me I qualify for it, they went ahead with the paper work,
they gave me the car, they told me I was good to go.... A week later I
got a call from them saying I need certain requirements for the car
and that I needed to bring the car back!.... Horrible customer service,
managers are obsolete and rude, a nightmare of experience. I went
to a different dealership and it was so easy and smooth, they
laughed about it. Don't waste your time and money with them.

The price was indeed a great value which i should have alerted me to look for why but you're limited on negotiating from a distance. My salesperson was honest, kept me informed, and wasn't too pushy, which i liked. I liked my experience and will consider CarGurus as well as McGrath Honda as a reputable step to start the search.

Horrible experience. The Internet sales people said that since it is the end
of the moth AND labor day weekend, we will negotiate a great deal and
not to worry about the "no haggle" on the website. Sales guys were over
the top cheesy, wouldn't negotiate $1.00, and a complete waste of my
time. Avoid at all costs or know you're paying the sticker price right off the
bat. Very unhappy.

Sales guys were okay.. extra fees felt heavy and car advertised as
Honda certified.. sales guy said it was an extra cost to be certified. In
the end they had me.. but the extras were too MUCH extra on top of a
good price. Worth being considered though.