Subscription FAQ

Recently, we started requiring that visitors to our website must have a subscription to access the entire website. If you have the newspaper delivered to your home or office, you will still have full access to the stories, photos and information on the website…however, you will need to activate your subscription to do this. Instructions for doing this are below.

If you do not have a subscription for delivery of the newspaper, you can order it through the website…just click the Login button above and choose the subscription option you prefer. You may also subscribe to just have access to the website without delivery of the printed newspaper. It’s your choice!

Here are some frequently asked questions that may help…
Q – I have a subscription to the newspaper but the website keeps giving me messages to Login, what do I need to do?
A – Subscribers to the printed newspaper automatically have access to the newspaper’s entire website, but you will need to Activate your subscription first. Instructions for doing this are below under “How do I Activate my Subscription?”

Q – I tried to activate my subscription, but it says there isn’t a match. What am I missing?
A – The system will try to automatically match your name and address, so make sure to enter this information exactly as it appears on your delivered newspaper. Some subscriptions are mailed to “The Smith Family” instead of “John Smith” and the system may be looking for a first name of “The Smith” and last name of “Family”. Try different combinations, but if you get stuck, please contact us at 508-829-5981, extension 450.
Q – I activated my account and confirmed my email, but each time I try to log in it doesn’t seem to work and I can’t read any articles. I’m using Internet Explorer and I’m stuck in a loop. Why won’t it work?
A – There is a known issue with Internet Explorer where it does not update the information from the website. Most subscribers have solved this issue by using a different browser, such as Google Chrome. However, here are the steps that generally fix Internet Explorer.

While in Internet Explorer, press Ctrl-Shift-Del to bring up the Internet Options window.

Make sure “Temporary Internet files” and “Cookies” are checked.

Click Delete

When finished, the Internet Options window can be closed.

Try logging in again.

Q – How do I Activate my Subscription?
A – Follow these steps (we suggest reading all the steps before starting the process):

Click the button below (it will open in a new tab or window of your browser so you can refer back to these instructions if needed):

You will see four options, select the 4th one, Print Subscriber Activation

The page will refresh and a Proceed button will appear on the right. Tap the Proceed button.

Enter your Email address and tap Create account. You must provide a valid email address in order to complete activation.

Fill in all the information requested as it appears on the mailing label of your delivered newspaper and tap the Activate Here button. If your mailing label is addressed to your family’s name instead of an individual, see question 2 above.

If the system can match the information you’ve provided to our subscription database, you will have immediate access. An email will also be sent with a temporary password and a link to complete your Print Subscription Activation. Once you have successfully logged into the website, the Login button will change to read My Account. You will be able to change your password by tapping on the My Account button and following the Change Password link.

Q – None of this is helping! Who can I call?
A – We’re here to help. If you have any difficulty that is not covered above, please contact Gordon Smith at 508-829-5981, extension 450.