A "crisis" situation is one that requires prompt attention, but is not immediately life threatening. That is, a "crisis" occurrence is one that can be improved or resolved by a visit from a mobile crisis team, who generally respond within 48 hours, or by telephone counseling and referral by 1-800-LIFENET, the Department's 24 hour information and referral hotline operated by the Mental Health Association of New York City, Inc.

Call 1-800-LIFENETLifenet is a free, confidential help line for New York City residents. You can call 24 hours per day/7 days a week. The staff of trained mental health professionals help callers find mental health and substance abuse services.
► 1-877-AYUDESE (1-877-298-3373) in Espanõl
► 1-877-990-8585 for Korean and Chinese callers (Mandarin & Cantonese )
► 1-212-982-5284 (TTY for hearing impaired)

Emergencies

"Emergencies" are life threatening, or potentially violent, situations that demand immediate response. In such instances, the public should summon police by calling "911."