SYKES IN EMEA

In the Europe, Middle East and Africa (EMEA) region, SYKES provides complete customer support coverage from over 19 centres and our growing home-based agent programme. Covering sales, service and technical support needs, our multilingual experience satisfies all needs from small to large, delivering 32 languages from in-country and nearshore locations.

EMEA services go beyond conventional contact centre and include

Shared Resource Group

Where resources are shared to optimise performance and cost for small programs with multiple language complexities

Industries Served

More Information

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.