Radio Access Network Support TechnicianVanu

Summary :
Vanu is focused on technical innovation to enable cellular coverage through Vanu's software radio RAN solutions in areas that cannot be covered profitably with existing technology. Vanu leverages traditional IT infrastructure in cellular networks.

Essential Duties and Responsibilities include the following. Other duties may be assigned as required.

Provide client support and technical issue resolution via E-Mail, phone or other electronic medium.
Configuration of client.s radio network equipment and related software.
Provide training to clients in the use of radio network system and applications.
Obtain general understanding of OS and application operations related to company offered products and services.
Identify and correct or advise, on operational issues in client networks or sites.
Perform creation and upkeep of new accounts using company provided software tools.
Regularly write and update MOPS (Method of Procedure) for support and deployment related functions.

The Ideal candidate will also possess the following skills:

Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self-motivated, detail-oriented and organized.
Experienced with troubleshooting hardware and software issues.
Proficient in network related applications such as Wireshark, tcpdump, and snoop.
Excellent communication (oral and written), interpersonal, and presentation skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience :
4 year degree in college or technical school; or 6-8 years of experience and/or training; or equivalent combination of education and experience.

Computer Skills :

Knowledge of the Linux Operating System (Debian, CentOS).
Knowledge of Cisco Routers and switches.
Knowledge of capturing and decoding network packet captures.
Knowledge of Network Monitoring tools and utilities.
Knowledge of SNMP.
Knowledge of Cisco Routers and switches.

Additional:

Candidate will be required to be on-call at least two nights per week.
Experience with cellular waveform and signaling protocols is a plus.