Lake Jackson FLEX Service

MONDAY - FRIDAY:

What is a FLEX Service?

FLEX service is a "call ahead" curb-to-curb, flexible transportation service, which serves a dedicated area (highlighted in green on the map). FLEX is available to the public and has no eligibility requirements. You can be picked up and dropped off at any location within the FLEX area. It's that convenient!

How To Use This Service

Call 891.5199 (Mon - Fri 6:30 a.m. - 5 p.m.) at least two hours in advance of the time you and your party want to travel.

For a morning pickup before 8:30 a.m., call the day before (or on Friday for a Monday morning pickup).

This is a premium service with a regular fare of $1.25 and a reduced fare of $.60 for seniors (60+), children under 18, and people with disabilities. Exact change is required.

All Lake Jackson FLEX riders (including children) must schedule their trips. Unscheduled passengers are allowed to board at the Lake Jackson Town Center if seats are available.

Pickup times are available on a first-come, first-served basis.

Lake Jackson FLEX Highlights

Service is available Monday through Friday during peak commute hours, 6 - 9 a.m. and 4 - 7 p.m. (Not available on weekends)

This FLEX route has set arrival times at the Lake Jackson Town Center. (See timetables to the right.) The designated times allow customers to connect with two of StarMetro's fixed routes (Big Bend and Forest), thereby providing access to all StarMetro routes.

Helpful Tips

Pickup times are available on a first-come, first-served basis.

Call as early as possible.

When you call, please say "I would like to schedule a Lake Jackson FLEX trip."

You may schedule up to two weeks of pickups at one time.

Please be ready five (5) minutes before your scheduled pickup time.

The FLEX guarantees a connection to StarMetro's fixed routes only at the times listed.

If you need to cancel your trip, please call at least one hour in advance. If a vehicle is dispatched for you and you have not cancelled, it will be considered a "No Show." Two or more "No Shows" may result in suspension of your service.

The FLEX bus has a bike rack, which holds 2 bikes.

Route Limits

There is no limit as to how many persons may ride from one household, but everyone needs to be scheduled unless they are transferring from the bus stop to the flex, in which case no prior scheduling is required.

For safety reasons, everyone has to be seated; therefore, the maximum number of persons riding at the same is limited to 12 which is the capacity of the vehicle. Call center staff may negotiate pick up times if the capacity of riders in our vehicle has been exceeded.

Child Restraints

It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat.

Lake Jackson FLEX Connection Times at the Lake Jackson Town Center
6 to 9 a.m. & 4 to 7 p.m. Monday through Friday

Campus Routes

Detours

Welcome to the Rider Alerts page. Any temporary or permanent updates to routes, bus stops, holidays, C.K. Steele Plaza Gates, etc. will all be found here. Any bus stops where construction is going on will not be active. If you have questions please call StarMetro Customer Service at 891.5200.

Christmas Holiday Schedule

On Monday, December 24 (Christmas Eve), StarMetro’s Customer Call Center will be open from 6 a.m. to 7 p.m., and the C.K. Steele Plaza Information Booth will be open from 6 a.m. to 6:30 p.m.

FIXED ROUTE SERVICES

Monday, December 24 – StarMetro’s fixed route service will operate a regular schedule on Christmas Eve with no night service.

Tuesday, December 25 – There will be no fixed route service on Christmas Day.

DIAL-A-RIDE SERVICES

Monday, December 24 - Dial-A-Ride will operate a regular service on Christmas Eve.

Tuesday, December 25 – There will be no Dial-A-Ride service on Christmas Day.

New Year's Holiday Schedule

On Tuesday, January 1, 2019, StarMetro’s Customer Call Center will be open from 11 a.m. to 7 p.m., but the C.K. Steele Plaza Information Booth will be CLOSED.

FIXED ROUTE SERVICES

Monday, December 31 - StarMetro’s fixed route service will operate on a regular schedule New Year’s Eve with no night service.

Tuesday, January 1 - StarMetro’s fixed route service will operate on a Sunday schedule on New Year’s Day.

DIAL-A-RIDE SERVICES

Monday, December 31 - Dial-A-Ride will operate a regular service on New Year’s Eve.

Tuesday, January 1 - There will be no Dial-A-Ride service on New Year’s Day.