Bank Liaison deal with cases where further enquiries have to be made into Bacs payments.

This includes

tracing Bacs payments

resolving Bacs payments made into incorrect accounts

recalling Bacs payments

requests for payment into a foreign bank account. Follow the guidance in TCM0064120.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Bank Liaison will look into the payment query and let you know the result, unless it is a payment recall.

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for information.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Bank Liaison do not put a message on household notes to say the recall has been done. The person who requested the recall must do this.