Category: facebook chatbot

We are starting to live in the future, and what we all witness in the movies is starting to happen now.

The growth of human knowledge, with the help of computers, is expanding with the speed of light.

The things that are happening now and what will occur in the next 20 years will be unbelievable.

We, as a civilization, will reach one of the fastest growing stages in our history, compared with the nature of our evolving in the way we established our societies from an agricultural society to an industrial.

And in the past couple of decades, we entered the technological stage of our existence in which we transformed into the Artificial Intelligence stage where all things happened much more faster than anything we have experienced so far.

What is Artificial Intelligence and What Have We Accomplished So Far?

The ability of a program or machine to think and learn and be able to mimic human behavior is called AI.

Software developers are in constant need to achieve intelligent machines that will, in fact, act and think like a human.

This was achieved a while back in the late 1980s, with one of the oldest games “Chess,” where computer programs accomplished to learn and beat a chess master.

IBM developed a Chess computer called Deep Blue which was programmed to make a logical decision and play the game on its own. One of the first significant successes on Deep Blue was back in 1996 where Deep Blue beat world champion Gary Kasparov in one game out of six. After this match, they upgraded the computer, and in May 1997, played with Kasparov again, and Deep Blue won six games in the match.

This was a stunning accomplishment for the AI world and was a push to developers to pursue the AI technology and put it to use in our day to day lives.

What they did was that they created a neural network that gives ability to the computer to learn how to play games in the way humans do with practice and learning from their mistakes.

The most extraordinary thing happened last year when a program that they created, called AlphaGo, beat Europe`s Go champion, Fan Hui, in five games.

With this kind of technology, the game is changing, and the possibilities of AI machines being smarter than humans is getting closer.

Self-Driving Cars

Elon Musk, the founder, and CEO of Tesla and SpaceX, promised in one of his interviews that the Tesla car will make an automated trip from L.A. to New York by the end of this year.

This is the one everyone is waiting for; a personal computer driver like in the movie, Time Cop, where Jean-Claude Van Damme enters the car and just says “home” and the car drives him to his destination.

Robots

Hanson Robotics made a social robot named Sofia.

The AI software that they developed is giving Sophia ability to process visual data, as she can see peoples’ faces and react accordingly, make conversion, show emotions, and with all of this, she can make interactions with people.

And the most interesting aspect is that she looks like a human girl.

Final Thoughts

These are just a couple of examples of what we have accomplished so far.

And with what the future will bring, we can only imagine what is to come, but I believe that the internet will be the brain of future AI and the technology of inventing what we see in Hollywood movies is closer than we think.

With Facebook’s announcement of allowing chatbots into their Messenger App, the number of bots is rising every day, and they have grown to more than 100,000 strong.

Now is the time to be creative and put to life something different ─ it’s time to make your own chatbot.

Use your creativity and an open mind to create a bot that will help your business grow and take some work off your hands, giving you the opportunity to concentrate on other, more important parts of your business.

If you are thinking of building a chatbot, be sure to choose the right development platform, such as ChattyPeople.

Here’s why and what you need to know:

Three Features a Bot Development Platform Must Have

1. NLP

When working with a platform that has a built-in NLP, it will automatically detect meaning and information in the messages that it’s receiving when a user is chatting with it. Also, it will process the data before passing the information to the chatbot’s controller.

2. Handover Protocol

Handover protocol is a feature that makes a chat experience available for cross app collaboration.

With this protocol, you are able to provide better customer support; it helps secure transfer between automated chat via “chatbot vs. human” and “human vs. human.”

In other words: You can enable your chatbot to connect the customer with a live customer support agent. With this option, you will be able to jump in and help the customer with more complex issues.

3. Seamless Payments Flow

With a feature like this, you will provide the customer with a one step payment experience within the messaging platform. This makes the payment process much easier and quicker.

Here are Some Questions You Might Have:

How can I start and develop a chatbot on my own?

Where to find the right development platform?

Will I be able to handle a platform like this, as I don’t have coding experience?

With a chatbot platform built into customizable searches with specific information provided, it can be a handy tool that will help new brides to organize their upcoming wedding plans easily.

Here’s how:

Find Your Perfect Bridal Style!

You should be able to utilize a chatbot with the option to provide pictures based on a popup quiz that will help you to see what kind of styles best suit you and to pursue a deeper search into the direction provided.

Here are some quiz questions that a wedding dress chatbot should ask:

What do you consider to be a dream venue?

What signature cocktail suits you?

What color shade do you prefer?

What kind of accessory is must to have on your wedding day?

What is your favorite song?

What is your favorite bouquet?

Which celebrity would best match your style?

What is your favorite pattern or texture?

What is your wedding makeup style?

What is your favorite wedding dessert?

What type of music will you have at your ceremony?

How will guests send you off?

The answers provided will help the bride to define her style.

It could be Modern Minimalist or Sexy Babe Style where you will be able to find on Pinterest more options to see or even provide you with a couple of websites that will match your criteria.

A Chatbot Can Do More, Such as Help Plan Your Wedding Too!

The chatbot can provide you with your ongoing tasks, too.

Here are some features that could be added along the way:

Make survey options for the participants to identify their needs.

Scouts locations and offers suggestions.

Checklist updates automatically as you can provide a personal list to the chatbot.

Preparation of the list of guests and send them digital invitations with an accept button; this will be easy with a connection to your Facebook friends and family as with a simple add button you can create your list with no problem at all.

Make a suggestion of venues.

Help you store prepared legal documentation and translations ─ especially for destination weddings.

Say yes to the bot and let it help you to find your perfect wedding dress. . . Plus, much, much more!

Chatbot technology is rapidly rising, and with Artificial Intelligence advances being made all the time, it will continue to expand as nothing else before.

I think the use of chatbots will be something as big as the internet itself. These little machines inside the digital world will prove themselves to be extremely useful.

Chatbots are not just a new trend that everyone is starting to use, they have a tremendous benefit in the e-commerce business world, and the opportunity to use them as a tool for marketing is expanding enormously.

What is the Point of Using Marketing?

Marketing is the oldest strategy in the world and is what makes a company successful.

The biggest point of using marketing as a strategy for improving your business is to “SPREAD THE WORD” to let people find your business and know exactly what you offer.

Just the creation of a company is marketing on some level. For example, you are preparing your store for opening day and you will need someone to work in the store. Therefore, you put an ad out that positions are available, and this is a use of marketing as you are making people aware of your business before you even open the store.

People will talk about a new store that is opening in their community and others will talk about applying for a position within your company.

What’s the Point of Knowing This Information?

1. Integration

You need to be able to integrate your chatbot into Facebook so you can reach 1 billion users on one platform, along with the use of a call to action “CTA” button that Facebook allows developers to use to direct consumers to your products or services.

2. Promote

Use your chatbot to its maximum potential.

The most common use for a chatbot today is customer support. However, it doesn’t stop there. When you start to develop your chatbot, make it capable of pushing offers and giving the user options to shop from the Messaging app.

Why Should You Use a Chatbot and the Messenger App?

You should use your chatbot with Facebook’s Messenger because of the human nature to do more things in one place.

Final Thoughts

If you don’t have a chatbot, you need to rethink that notion and start building one today.

This is the future, so don’t put yourself in a situation where you will start losing clients because you do not work with today’s technology.

We, here at ChattyPeople, want you to take advantage of our free starter kit and build your chatbot with us. There is help every step of the way, and all you have to do to get started is to make a free account today.

The Web is Not Enough!

With the use of the internet and the beginning of the World Wide Web, we changed the way we communicate with each other, in a way that defines us today as the most socialized, interactive and connected.

With the first chat platforms that were created back in the 1990`s, platforms like Mircd and Microsoft’s Hotmail Messenger opened a door that will never be closed again.

It opened a door where chit-chat between people started, and we transferred from simple web-based companies’ presentations to complex websites where you are able to communicate to their chatbot platform, interact with their customer support, and buy products 24/7.

The simple web wasn’t enough, and the competitive nature between companies and individuals started creating and providing tools that we use every day.

We can’t imagine a day without them.

The Company With the Golden Bot!

The race between the biggest players has started; who will provide the Golden Bot that will have the most users and will provide the best experience and usefulness?

Here is a list of the most used bots, so far:

Siri ─ Apple’s interface ─ 34%

Google`s Assistant ─ 19%

Alexa ─ From Amazon ─ 6%

Cortana ─ From Microsoft ─ 4%

Apple’s HomePod Speaker was purchased this summer, so it’s too early to tell yet.

What Apple wants to do is compete with Amazon’s Alexa and Google`s Assistant. That proves that the possibility of new players getting into the game won’t be a surprise, and I believe that Microsoft won’t hold back and will surprise us with a device of their own.

Call Another Day No More!

I remember the time where I stayed on the line just to speak with someone and when finally, I had the opportunity to talk, I would still wait while some customer support agent searched to find the right answer.

Or, when I wanted to make my holiday vacation plans and contacted a travel agency, I would stay on the phone while they wrote down the dates, location I wanted to go, etc. and I would get, “Call us tomorrow so we can give you the best fairs that we can find for you.”

All that is over now as you can contact the companies and work with the ones that are able to provide you the best and fastest customer support 24/7 and it’s all possible with a use of a chatbot.

A License to Bot!

What we do here at ChatyPeople is we help companies build their enterprise chatbot with no coding needed with the use of ultimate-powered AI that allows them to create personalized chatbot platforms integrated into Messaging Apps of their choice.

What is a marketing strategy and how can we fit our chatbot platform within it?

What is a marketing strategy if we were to define it?

I would say that is a creation of a model, or design, based on companies’ needs by obtaining their limited financial resources that, in return, will provide them with increments of revenue, an expansion of their consumer base, and will help them to gain a competitive advantage.

There are a couple of well-used marketing strategies that I know of, so far, and I believe that the best strategy involves the 3 “C”s, which are the most crucial solutions for businesses today.

The 3 Cs are called this because of the implementation of the three most critical factors for any business: Customer, Corporation and Competitor.

This model was developed by a Japanese marketing guru, Kenichi Ohmae.

Let`s see if we can put this model to use for your new chatbot platform:

1. Customers

Customers are the one thing that businesses need to obtain so that they can maintain revenue and stay in business.

We are unable to run a business without customers, so attention to our consumers is a must.

How can a chatbot help us implement this “C” as a marketing strategy?

Let’s orient ourself to the customer and discover what we can gain with a chatbot platform. . . Here are some key segments that will be improved with the use of a chatbot:

24/7 Customer Support

With the option to have a chatbot available 24/7 for customer support, it will provide a better consumer experience and will provide you with happy, loyal,returning customers.

More interaction

To be able to interact with any number of customers using one chatbot is cost efficient, and will give your business a professional look, plus, the impression that you care for your customers.

Feedback

The possibility to have the quickest responses to customers’ inquires is a key part of doing business these days.

Additionally, chatbots can ask for customer feedback which can be used to make improvements.

Focus on maximizing enterprise strength by implementing fast-reacting, new technologies that will provide better experiences for your customers and give your business a corporate advantage over your competitors.

Also, be sure to regularly find a way to improve your customers’ experience, and adjust your products and services to meet the needs of the consumer by doing research about trends and consumer behaviors on certain products or services.

3. Competition

Never underestimate your competition, and the most important thing is the image that you create in the eyes of the consumer.

Bringing your brand to the chatbot market will enable you to gain an advantage over your competitors, and you will be able to simplify the shopping experience for your customers.

This will save time for your customers, and this process will be acknowledged and appreciated.

Final Thoughts from ChattyPeople

Now is the time to explore the possibilities that chatbot technology can provide.

Chatbots have been proven to help many business owners to relieve the demand and stress in their lives and make their services better.

Social media pages, such as Facebook and Instagram, are where the battle of the bots is taking place.

Some might recognize automation services that produce spam, such as unwanted emails and comments on blog posts.

With changes made by Facebook and the welcoming of chatbots, this should change a little bit. It will change because the need of one company to hire a marketer to reach more customers (via spam) will end and every company will have a chatbot integrated into Facebook Messenger and will be able to make their own marketing campaigns.

As a protection to the end user, in this case, a Facebook user, Facebook has made an option for their users to block the chatbot if they don’t want to use it anymore or unsubscribe from a chatbot by sending “stop” to stop receiving updates from the chatbot.

Facebook has given more control to the end user, for example, there are chatbots that will show up in your private conversations and offer you products and services that will match some of the keywords used in your conversation.

You can disable messages like this and keep the chatbot without completely blocking it, and have peace of mind while you are in a conversation with someone.

Social Media and Chatbots

Over the years, Internet and Social Media pages have become everyday uses for most of us. With growing databases and never-ending expansions of information on the Internet, it has become difficult to process all of this for businesses.

With chatbots, your company will be able to process this enormous scale of information quickly and recognize key words used in peoples’ searches and will be able to generate new sales leads for your chatbot to pursue.

What else can a marketing bot do for your company?

A Bot Will Generate More Leads

One frustrating thing that happens in the marketing world is that it’s hard to find high-quality leads that will become customers.

With the use of the chatbots, that will change because they will act as lead generators and select who to target with your products.

With chatbot platforms today utilizing Artificial Intelligence, these chatbots will be able to develop criteria that identifies leads that are most likely to be a good fit for a company’s products or services.

With this new ability, the chatbot will have the power to generate more quality leads, with the crucial thing being to determine which customer is in stage of wanting to buy, and which one is in the final stage where the customer is prepared to make the purchase.

This will be an easy task for the chatbot by gathering information of the user, while interacting with them.

Final Thoughts by ChattyPeople

If you embrace an Enterprise chatbot and use it as a marketing tool, it will turn into one powerful alliance.

Your bot will make your company grow and will make your life much easier.

We, here at ChattyPeople, believe that as your company grows, more sales will be generated, and life will get a lot better.

To help make your business grow, log onto Chattypeople.com and start building your chatbot for free. No coding is required, and help is always available.

Chatbots are the current trend, but that is not the only reason to build a chatbot if you own a business.

Chatbot platforms with Artificial Intelligent and NLP ─ natural language processing capabilities ─ are a proven result for providing the best quality service to your customers.

This tool is a must for every company, and if you still haven’t decided to go with the technological flow of this program, you need to do better research on how chatbots can help your business to grow.

To help, here are 5 examples of why you should build a chatbot to help with your ongoing marketing campaigns:

1. Research and Goal Setting

With every campaign, you need to set your goals first, so you know when it is time to end the campaign.

You should build your chatbot with research capacity that will help you with the direction of your ongoing marketing campaign.

With the interaction between your potential customers and your loyal customers in mind, you need to build your chatbot to engage with them on a personal level and even ask simple questions or offer surveys that will help you learn about your customer’s insights, what they think, and what their preferences are.

2. Build a “Buy” Option

When creating your chatbot, you need to provide the option where the customer can buy your products by using the chatbot alone.

With this option, you can close the deal much faster than transferring the user to your website, and it will be more convenient for your customer, as well.

3. Target the Right Audience

With the research and the information gathered by your chatbot, you can match customers with particular products that match their style. With this option, you are able to pursue more quality leads.

4. Make it More Personal

You need to make your chatbot more personal, where during the interaction, your customers will get the feeling that they are chatting with a real human.

It is not that we want to fool people into thinking that they are, in fact, chatting with a real person instead of a chatbot, but the reason is to provide language that is more familiar to your customers so that they are more comfortable interacting with your bot.

We all had our bad experiences with the 1-800 calls when we were driven to an automatic menu where we didn’t have any choice than to listen and react accordingly. With chatbots, this is all in the past.

5. Add Discounts and Coupons

Allow your chatbot to offer your customers coupons that they can use during their next shopping experience.

Have them spread the word of sales for you, as well, as this encourages customers to come back and even brings in new customers.

Final Thoughts

The best thing about chatbots is that the sky is the limit; all you need to do is implement your experience and ideas into your bot and let it help you by doing most of the work.

For help building your new chatbot platform for free, visit us at Chattypeople.com today!

Young people love to chat. Their lives these days are all about technology and using it for socialization, and chatting with chatbots is a part of it.

They are using Social Media and chat platforms for getting their friends’ opinions on buying fashion to sharing their New Year’s resolutions.

Social Media as Work Communication

Work habits these days vary from a while back. People are starting to implement their private ways of communicating into their work communication.

Also, we see an opportunity for change in the way individuals work. The idea of email as a way of communicating makes it amongst the most unloved types of office correspondences today.

Any individual who has ever attempted to pose an inquiry, make a recommendation, or demand an endorsement through email will comprehend the tension and resulting misfortune in efficiency caused by the over the top trust in email.

Sadly, email is, as of yet, is the most used type of communication. This is showing us that the habits that companies have of using older technology need to come to an end.

The instruments and programming being utilized today need to impersonate this behavioral pattern and supplement a much better, faster and more efficient joint effort.

The time is now to change the how companies interact with their clients, it is a time to embrace chatbot technology that gives the customer a more interactive and engaging experience.

Well-known messaging chatbots, such as Hipchat, Facebook Messenger and the Microsoft Team encourage texting in the work environment and possess a critical part on how our work environments will change.

By raising the limit to begin a discussion or voicing a worry, these stages are democratizing data in work environments.

And, chatbots inspire thoughts and qualities that are precious to millennial kids. These chatbots are taking a great deal of implementing new AI interaction to men-machine way of communicating.

Similarly, as the new advancement in large companies’ programming is freeing up individuals from the burden of printed material, the new business enterprise devices are gone for empowering a more active, coordinated effort.

Aside from the common good that accompanies an open correspondence framework, these chatbots give to the reproducing grounds to incorporations and computerization.

Think about chatbots as an intense IFTTTs for ventures where you will be able to subscribe to alarms, make work processes, push data to different frameworks, and essentially, make capable and powerful frameworks that guide in enhancing combined efficiency, all with one team.

There is a big time rush for enterprises these days, and the tools they are designing to target the interests of the young people is a smart way of interactive communication.

This incorporates assuaging everything from the administration of bulky costs to watching business knowledge and bookkeeping to keeping workers drawn in and more included.

Practically every part of the day at work is being adjusted to keep running on an informing structure that enables individuals to accomplish extra with less engagement. These instruments have two unmistakable, flattering options. Initially is their capacity to use an AI chatbot, which positions them remarkably to speak to a more youthful crowd.

The second option is machine training and learning, which has made huge steps in the past few years. Open platforms today have turned out to be practical for little to big sized programming sellers to use this tech without breaking a sweat. Platform discussion with individuals will get smarter and smarter and more attractive based on the previous communication via men vs. machine.

With some smart improvements, it is generally simpler to communicate on a level of AI in an effort by concentrating on a particular problem as opposed to attempting to make a utilitarian AI for shoppers where they can do everything for themselves.

In the business Enterprise world, where the expenses of getting a client are so high, having the capacity to use a platform system will help increase the number of business clients and is an open door worth following.

Final Thoughts

It will come to the point for the ones that are an enterprise, and if they don’t have chatbot platform strategy, they will miss out on a lot in 2017 and will pass up a significant opportunity.

The right chatbot solution would be the one that has Artificial Intelligence and NLP features.

What Artificial Intelligence means in chatbot platforms and the reason they call them AI chatbots is that they have the capability to learn via interactions with customers and provide more logical answers.

Plus, when interacting with them, your customers will feel like they are interacting with a real human.

With these chatbot platforms, you will be able to connect to Social Media and add payment methods, as well.

What Your Company Can Gain From a Chatbot Platform

Companies can gain from a chatbot platform in many ways, but a couple of them I am compelled to mention are:

Growing your customer base.

Quicker customer support and feedback.

More interactions with your customers.

Gathering information about your customers’ style so you can offer them the right products.

Increasing work productivity.

Will reduce your company’s expenses.

Final Thoughts from ChattyPeople

Instead of hiring a personal assistant or customer support agents, a chatbot will be here for you to provide the quickest possible service.

People like to chat, to interact with someone, and this is the best way that you can provide that experience to your customers.

ChattyPeople is here to help with your bot building experience! Our professional bot building team is standing by right now!