Now track your lost items at airports using Umang app

The EDP Cell of Central Industrial Security Force (CISF), in collaboration with Unified Mobile Application for New-age Governance (UMANG) team of National e-Governance Division (NeGD), has developed new ‘Lost and Found’ functionality in the Umang app that will help users find their lost items at the airport.

The Umang app offers three facilities- “Lost and found items at airports”, “Tracking complaint/request status” and “Technical consultancy in security and fire services”. The lost and found feature was earlier available on the website, but it did not have the facility to take complaints by users. The app allows passengers to upload information on their lost items along with their travel details. The passengers will receive an alert on the app when the lost item is found.

CISF Assistant Inspector General Hemendra Singh said, “The main advantage of this mobile version is that passenger can directly register complaints and get status of the complaint immediately. In this application, the user can also request for technical consultancy.” He added, “To make this web version more citizen-centric, the mobile application with the help of Umang was developed to facilitate a two-way system where people can approach easily and register their complaints for their lost items.”

The web-based application was immensely helpful to users in finding their lost items at the airport. As per the numbers, items worth Rs 50.05 crores and Rs 5.49 crores were restored to the passengers with its assistance in 2017 and till date in 2018 respectively.

The new feature is part of Umang app for Android users under the CISF section.