TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

1.05Rooms

3.05Service

1.05SleepQuality

2.05Value

1.05

“Won't Return”

Feb 16, 2013Jill K, Coffeyville

The cealing started leaking in the room at 2:30 a.m. It took about 20 minutes for the front desk to bring me a new key, while I had to pack up everything in the middle of the night to move. The worst was that they didn't offer to discount the room in any way to make up for the inconvenience of moving in the middle of the night! The hotel is seriously outdated and in terrible need of an upgrade. Won't be returning. . .

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Jill K,It is unacceptable that not only you had a leaking ceiling but also that the front desk didn't take care of you. The Front Desk staff is the key to correcting any guest issues and should be done so in a timely manner. Please contact Daniel, our Guest Services Manager, at your earliest convenience and he will take care of you. I apologize this issue wasn't taken care of during your stay. If you have any questions or would like to contact me directly, my direct extension is 785-215-8241.Sincerely,Rodger FryGeneral Manager
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