A Publisher and Distributor Dedicated to Independent Authors and Small Presses

Our publishing model was designed to support the independent author and to make it possible for writers to retain the rights to their work and still compete with the major publishing houses. In addition to the books we publish, we distribute select titles from small and independent publishers to major trade outlets, including bookstores, libraries, and airport retailers.

Zimmerman, Dr. Alan

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Dr. Alan Zimmerman

Dr Alan Zimmerman speaks on issues of peak performance to business, government, education, and health care organizations. He is a Certified Speaking Professional and has been inducted into the Speaker Hall of Fame.

It gives you all the tools you need to go BEYOND customer service, to go BEYOND customer satisfaction, to achieve customer enthusiasm. And you’ll be able to use these hundreds of tips and tactics, skills and strategies, on the job, in any job, or even at home, because everyone in your life is a “customer.” One little mistake in customer service could cost you thousands of dollars.

You may lose one customer who spends $15 or $150 with your organization and think it’s no big deal. But IT IS a big deal. The research says that that one unhappy customer will tell at least 20 other people about their bad experience. And most of them will stop doing business with you as well.

So as I asked before … are you willing to invest $19.95 to save $10,000 or more in lost business?