No-shows mean no more DashPass at Nevada DMV

Photo by: Liz Margerum DMV workers attend to customers Tuesday at the main DMV in Reno. The workers are among all state employees that will be forced to take furloughs. The office was jammed with people because express offices were recently closed due to budget cuts.(Photo: Liz Margerum/RGJ)Buy Photo

The Nevada Department of Motor Vehicles will eliminate outside access to its queue system, citing no-show patrons clogging the system.

The DMV introduced DashPass in 2014 as a way for Nevadans to reserve a spot in line at the office to avoid long wait lines. People could log in by computer, phone or tablet or at several kiosks around Reno.

DMV Director Troy Dilliard said in a news release Wednesday that 20 percent of people who reserved a spot never showed up.

“We embraced a new technology that was intended to provide an enhanced customer experience,” Dillard said. “The technology was not as effective as promised once it was put into a real-world environment.”

Anyone who wants to use the queue system will have to go to the office in person to reserve a spot.

DMV spokesman David Fiero said the closure of the system is only temporary while the department works out an appointment system for later this year.