Leasehold Administrator

My client are a SE London local government office who are looking for an articulate administrator who is willing to commit to a long term booking with the below skills:

The Main Purpose of the role:

• To maximise service charge income by continuous review of all annual service charges including the management charge as directed by the Leasehold Services team manager.

Responsibilities:

• To collate all information and costs needed to calculate accurate and comprehensive estimate and actual service charges. Disaggregating charges in accordance with leases.

• To attend meetings and forums, conduct surveys and other tests of opinion and use the feedback to increase leaseholder involvement and customer satisfaction.

• To investigate and resolve service charge complaints and escalate as necessary.

• To respond to pre-assignment and approval enquiries within specified timescale, raise and collect the fees payable for these services.

• To administer the Right to Buy scheme and give advice and guidance to tenants wishing to exercise their RTB.

• Maintain leaseholder’s data on Academy and carry out other administrative functions as required, including paper and electronic file management, logging of complaints and correspondence. To keep up to date with relevant legislation and good practice.

• To work collaboratively with other members of staff to develop innovative solutions, timely and cost effective best practice that can be implemented across the organisation as a whole.

• Prepare cases for legal action and to attend court to give evidence as required.

•Experience of working accurately to deadlines in a pressurized administrative function.

•Experience of prioritising and organising conflicting workloads

•Experience of dealing with customers enquiries by telephone, in writing and in person

•Experience of inputting and maintaining electronic data.

•Experience of working in a customer focused environment.

If you are a confident Leasehold administrator and able to commit to a booking to start ASAP please do not hesitate in submitting your CV immediately!!

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Are you an experienced Leasehold Administrator?

YesNo

Are you available immediately?

YesNo

Please answer all of the application questions.

Reference: 34614428

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