All prices exclude VAT in the EU at 20%. US and rest of world, prices inclusive of all applicable taxes. Annual Plan pricing payable in advance and shown as monthly equivalent. Find out more about this on our TERMS page

All prices exclude VAT in the EU at 20%. US and rest of world, prices inclusive of all applicable taxes. Annual Plan pricing payable in advance and shown as monthly equivalent. Find out more about this on our TERMS page

All prices exclude VAT in the EU at 20%. US and rest of world, prices inclusive of all applicable taxes. Annual Plan pricing payable in advance and shown as monthly equivalent. Find out more about this on our TERMS page

FAQs

Can I sign up by phone?

Sure, we can set things up by phone if you’d prefer and are happy to answer any questions you may have and advise the right solutions for you. We’re always happy to help and will never oversell or pressure you – happy customers make happy staff which make happy customers!

Can I use my own domains that I bought elsewhere?

Yes, we make it really easy to manage both internally-bought domains as well as adding domains you buy or host elsewhere. You can either just point them at webmate, point the nameserver records at webmates’ NS servers or transfer them over to us for even better control all in one place. We can help you with all of these options if required, just get in touch. You can also use your external domains with email too.

Do web builder sites work on mobiles and tablets?

Yes, build it on your desktop browser and web builder will automatically create “responsive” sites for different screen sizes like phones and tables. It’s really important that websites are responsive nowadays, tablets are fast becoming the most popular way to view websites.

How do I try WebMate for free

Just sign up and take advantage of our 14 day trial period. We will not charge you at all for 14 days on either monthly or annual plans. To cancel within the 14 days, you can click a cancel button on our billing control panel or get in touch. If you do decide WebMate’s still not for you after being charged for your first period, just get in touch within 30 days and we’ll refund you anyway (excludes domains and SSL certificates purchased)

How long will it take to get my website up and running?

Setup of a default layout for you takes only a few minutes from when you signup. You’ll get an email with a link to your website and admin panel which will start by asking you a few questions about your site (company name, address etc) and then will offer a few tips and videos to explain how the web builder works. It’s been designed to be very intuitive so you’ll figure it out pretty quickly and in no time you’ll be adding headlines, changing the text and adding pictures and colour schemes to your site. Depending on the content of your site, realistically you could have a live site within 20 or 30 minutes – but typically our users tend to spend a few hours getting everything just right at least. We’re always on hand to help and advise don’t forget.

What is Jumpstart?

Jumpstart is a service we provide which gets your website started – either by using your old website, a brochure or a brief with supplied text etc. Essentially it saves you the hassle of building the initial site layout and letting our experts take care of this for you. It’s probably the cheapest way you’ll find to get a professionally designed website created for you quickly – which you can edit yourself! See our Jumpstart page for more details and to order.

What payment methods do you accept?

We accept all credit cards (VISA, Mastercard and AMEX), Paypal and Direct Debit in the UK (SEPA coming soon for USA and EU). For annual plans, we can invoice and accept bank transfer if that’s easier for you, just let us know and we’ll arrange it for you.

What’s the specification of the hosting provided?

Your web builder hosting is included in your plan using our state-of-the-art (and award-winning) hosting platform based in London but with fast links all over the world and additional datacentres in New York and Boston. Servers are secured and up-to-date, typically 2 years old or less with dual XEON processors, SSD hard drives and very high powered RAID disk arrays for the data. All cloud storage and sites are backed up and use multiple server nodes to ensure reliability. We aim for 99.9% uptime – which is a very high standard! Your site is in good hands.

Always quick to respond to enquiries. Extremely helpful.

Anthony Newton - 11/11/2018

Absolutely brilliant service, a must for Mac users, 100% reliable, secure and superb customer service and tech help line. Can’t fault!!

Neil McKay - 13/10/2018

Wonderful people, available at all hours with clear advice and support. So good to talk with human beings who know what they are talking about!

Walt - 27/09/2018

I am really happy I found this company! Bit Expensive but I am willing to pay the extra for great customer service they are friendly and small and know what they are talking about...

BG (Ghost) - 18/09/2018

The best customer experience by far of any internet service provider I have used over nearly 30 years .

Adrian Leahman - 22/03/2018

First class... Little contact but when necessary always dealt with professionally.

Michael - 06/09/2018

I would highly recommend this company, so glad my son recommended them to me.

Jenny Johnson - 26/03/2018

Committed to a better service

Committed to a better service

During 2018, 85% or more tickets were answered within 2 hours in each quarter, with the highest figure being 88.9%.

Google will give your site top marks for sub 250ms.

During 2018, our customers rated our ticket responses at least 9.5 out of 10 in each quarter, with the highest being 9.67.

8 in every 10 of our customers have been with us for over 6 years – 25% more than 12 years!

Between Jan 1st and March 25th 2019, the average wait time in our technical support queue was just 35 seconds

We strive for maximum uptime with all of our internet services. Our Web Hosting and Email Hosting has >99.99% uptime per month minimum, with 100% uptime targets.