Our Feedback Management Process

Your feedback is valuable to us!

As Turkish Airlines INC. our primary objective is to ensure customer satisfaction by providing world-class service in the aviation industry. Hence; all kinds of feedback that we receive from our valued customers, remains a source of great strength for us.

Assessment and Solution Processes

For any feedback that you have, a record is being created in the system, whose number will be provided to you.

Our expert staff, evaluates the sent message with customer-centric approach, transparent, objective and within the framework of the principle of confidentiality.

If necessary, the relevant department will be contacted to complete the research.

Passengers will be contacted and informed about the result of detection and the process is completed with a 'customer satisfaction' within the framework.

All feedback reports show us the way to increase the quality of service.

Within these processes the Customer Relations Department can be contacted 7/24.