Customer: “Hi, I think I have a problem with my computer. I tried fixing it myself, but now it’s just not booting at all. I’d like to have it backed up too while you’re at it, because I run a business and I can’t afford to lose anything.”

(The next day, I call the customer.)

Me: “Hello sir, was this the only copy you had for your business data?”

Customer: “Yes.”

Me: “Well, do you have any disgruntled employees that may have had access to your computer recently?”

Customer: “No, why?”

Me: “Well sir, the hard drive has been hacked at with what looks like a flat-head screwdriver, severing a connection on the bottom. It appears very deliberate, and we wont be able to retrieve your data.”

Customer: “Do you mean the battery?”

Me: “No, sir, the hard drive.”

Customer: “Oh. I thought that little round thing on the bottom of the hard drive was a battery. I was just trying to replace it. Well, I’ll just come in and pick that up.”

Customer: “Very good sir.”

(4 minutes later, he calls back.)

Customer: “Just a quick thing, if my wife comes in, and asks about it, could you leave that part out?”