I am happy to hear it, the ceo has the power to make it good, I have looked up his past post and he may be doing the best he can with the cards he is dealt, Great I look forward to a positive update. Good luck, will

The moderator has allowed this thread to be reopened for the time being. We are looking to get this settled as soon as possible. Who knew that simply buying an additional AC and having it installed would turn into such a mess. We are hoping to get this resolved and moving on. Wish is luck..... And, thanks again everybody for your kind words and support. It REALLY means alot.

It is going on 9 days now since the original post. And the OP still doesn’t have his unit back and repaired. It took the folks at the CW in Texas only one day to botch what should have been a simple…yes SIMPLE repair.

I must say that I bought my first TT almost a year ago from the CW in Chattanooga. The purchase process was a pleasant experience and the follow up I received as well. I was able to call the salesman on several occasions to ask questions concerning the unit and was treated in a professional manner. I have since purchased items from CW over the internet and at S&B stores in Knoxville and Spartanburg….a 90 minute drive from my home near Asheville to either. I have always been treated professionally and found the items I needed. Further, I am glad to see CW opening a store in the Asheville area. That having been said returning a defective or unsatisfactory product is simpler and less traumatic than having your property terribly damaged in the process of having improvements made.

Apparently the folks in Texas don’t have any fear of the CEO or this would have already been resolvedthe unit repaired and back in the OP's possession. While I applaud Mr. Lemonis’s posts –actions speak louder than words. Whatever else is going on in that shop in Texas…the shops most experienced and qualified technician should have been placed in charge of the repair…right after the Store Manager, Service Manager and technician were terminated. I must believe that an organization as large as CW would have some qualified personnel they could send in to get the Katy store in shape. In light of the current economic and employment situation I cannot believe that there are not a number of highly qualified and competent RV technicians looking for work. With all the moaning and groaning we read in posts on here about the poor quality of work coming out of CW shops, not all are true and not all are false. But one thing is certain, CW as an organization has a problem with the perceived quality of their repair facilities. CW absolutely needs a group dedicated to inspection and verification of the performance of their repair shops to improve the quality and the quality assurance and restore confidence in thier organization.

As a retired Army officer with 29 years of service in the field of logistics I can guarantee that there are highly qualified folks all over this forum , (Army –Navy-Air Force-Marines and Coast Guard) who could put the CW repair shops on top of the rest of the industry in short order and bring only accolades to CW in the future. These are the highly qualified enlisted folks with the skills that keep our aircraft up, our submarines down and our ships afloat.

LTCLarry, I have to agree with you. If it's taking this long for the company CEO to resolve this LEGITIMATE complaint, just imagine how long this would have gone on WITHOUT the intervention of the CEO. And more importantly, how much MORE of this goes on, as a matter of routine, when people just can't seem to "get his ear"?

Again, the CEO did step up and take control. The company has made an offer to resolve this. I hope to meet with the General Manager in Katy to discuss the offer. There are still many variables that need to be discussed before settling this. I am hopeful with the CEO and General Manager that Camping World will make this right in the end. What's done is done. I'm ready to give them that chance.