RETURNS
Returns for exchange/refund accepted. Buyer is responsible for return shipping charges.
Item must be returned in original, re-sellable condition with tags & bag intact.
We reserve the right to charge a restock fee of 30% if the item is returned in bad condition due to improper handling (including but not limited to - creased, stained, blemished item).
Please contact us if you are not happy with your order and wish to return the item for exchange/refund.

CUSTOMER SERVICE
1. If you have any questions regarding the product or our services please contact us. We will respond accordingly.
2. 100% Satisfaction Guaranteed!
3. If you're not happy with your order please do let us know so we can get it right!

Product Attributes

Accepted Payments

Shipping

United StatesFirst Item: $0.00Additional Items: $0.00

CanadaFirst Item: $0.00Additional Items: $0.00

Policies

1- Shipping policy:
Shipping time varies by location. These are our estimates:
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Location *Estimated Shipping Time
United States 12-20 Business days
Canada, Europe 12-20 Business days
Australia, New Zealand 12-25 Business days
Mexico, Central America, South America 15-30 Business days
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*This doesn’t include our 2-5 day processing time.

2- Return policy
A Few Things to Note:
Our return policy lasts 30 days. If 30 days have gone by since you received your products, we, unfortunately, cannot offer you a refund or exchange.
Due to inspection, cleaning, and repackaging; a 15% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original order. Meaning that you will be refunded 85% of your order total.
Orders that are being exchanged or items being returned/exchanged due to manufacturers defect/shipping damage will not incur this restocking fee.
We do not provide return labels unless it's a manufacturers defect! The shipping return cost will be the customers responsibility.
Returns (accepted under the following circumstances):
Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to newtuboshop@gmail.com
For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.
Not As Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
Product Lost in Transit
If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct.
How to Return:
Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you by our customer service agents.
We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.
For any questions or concerns, please email us at newtuboshop@gmail.com