Vendor Details

Smartsheet.com

www.smartsheet.com

Founded 2006

United States

About Smartsheet

Smartsheet, an online work execution platform, enables project management & task collaboration that is redefining how teams work. Its easy to use interface, coupled with file sharing, gantt charts, kanban view and work automation features have helped it quickly grow into a favorite business app for productivity.
*2015 Google Marketplace App of the Year
*2015 Microsoft O365 App of the Year
*Gartner Cool Vendor 2015 - Project & Portfolio Management

Pros: SmartSheet is a cloud-based tool that helps Project Managers better align their resources, cost and time. Being a part of a virtual team responsible for collaborating whilst managing critical projects, Smartsheet has been indispensable in helping us track project timeline through interactive Gantt charts, establish critical paths, manage team resources, analyze budget and costs, in addition, to document sharing through OneDrive, Skype and even the app.

It is definitely reliable, has a simple user interface, flexibility in function, offers real-time data tracking through dashboards and training additional collaborators is uncomplicated. I love how SmartSheet offers a powerful conditional formatting feature, visualization of data that is editable and printable for presentations and has a spreadsheet-like interface (like Excel) yet is straightforward, unlike its counterparts.

Another thumbs up feature is that SmartSheet offers a 30-day trial wherein full functionality can be tested and project plans produced before actually investing in the software!

Cons: Our firm works from Sunday to Thursday (unlike the USA) and though they are advised well ahead, maintenance windows don't always align with our schedule, and we have to work around that. One attribute that can definitely be improved is the option of turning on auto-save, instead of manually saving the document. Often the development of a comprehensive project plan across several collaborators is quite intense and even if one of them fails to manually save the document, it is quite a hassle.

Overall: We have a global team of collaborators often working on the same document. SmartSheet, being a web-based collaborative tool makes it effortless to delegate and track tasks, allocate resources, and oversee budget in a concise form. The transparency in this tool is exemplary as one can view activity logs and track changes. Unlike its main competitor MS Project, SmartSheet is capable of tracking real-time workflow wherein changes made by one individual can be reflected across the entire team in an instant.

It functions spectacularly on a range of operating systems (I use it on iOS as well) and has proven to be a cohesive platform to visualize project data in real time, all in one place for all relevant team members to view and work on. I would highly recommend SmartSheet for teams who are looking for project management software that requires minimum training with maximum output.

Smartsheet - Functionality and Communities make this an indispensable application

Feb 01, 2019

Verified Reviewer

Philanthropy, 1001-5000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!

Cons: Smartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.

Overall: Overall, my experience with Smartsheet has been wonderful. The extremely active Community has made all the difference in the world, answering questions within an hour or two. The staff are also active in the Community and you can see their passion for the application and truly helping their customers. Smartsheet is highly worth the investment.

Project Management in the Cloud

Dec 17, 2018

Nathan R.

Director, Management Information Systems

Public Policy, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: SmartSheet allows individuals and teams to work projects together, plotting milestones and critical paths, tracking tasks, creating alerts, and using gantt charts to quickly view how various team members are allocated and intersect. It does a good job of integrating with Office 365, allowing you to share links to files in OneDrive and to Skype within SmartSheet. The revamped interface makes it closer to working in Excel, which is the really the whole premise to Smartsheet: providing a familiar spreadsheet interface for working projects. To that end, there is a wealth of functionality for formatting cells to indicate project stages, task completion, etc. You can even apply conditional logic to have cells change color when a task reaches a certain stage. There are good controls for determining levels of access, so you prevent changes to your sheet except by authorized persons. Overall, it's a good tool for managing projects.

Cons: The reporting functionality we paid extra for is a joke. Instead, we've resorted to pulling data into Microsoft's Power BI to create reports and visualize data. And like many other Cloud-based services, there's a core product and then tiers of functionality that cost significantly more. Smartsheet is a capable product, but I'm frankly unsure it's cost is justified by its maturity. I've had the feeling I've been paying for what's coming, not for what's already there. But since we've invested in it, I guess we'll stay the course.

Overall: It does help us track projects and the alerts we've set up help keep users aware of deadlines. So for that, Smartsheet works well. We've found a workaround for the one area we've paid extra for--the reporting--that is deficient. The biggest selling point is its approachability: anyone that is familiar with a spreadsheet application should be able to intuitively understand how SmartSheet basically works. That at least removes the biggest obstacle for a project management solution being ignored: the difficulty of use.

Fantastic Product

Nov 16, 2018

Verified Reviewer

Furniture, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.

Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.

In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.

We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.

Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.

Cons: There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.

Overall: Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app).

Smartsheet has become an indispensable part of how we run our business.

Smartsheet has the perfect balance between usability and feature set

Sep 22, 2016

Andrew K.

Program Manager

Hospital & Health Care

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Not as complicated and cumbersome as MS Project, which tries too hard to apply complicated logic to your project plans. Smartsheet simply gives you the ability to create plans of any level of complexity. Conditional formatting allows easy review of start/finish dates and who is assigned what.
Collaboration is easy and effective as you can share with different levels of permission, and export only those elements you want others to see and work with. Having the product in the cloud makes access simple and reliable. Only once in 3 years have I not been able to access my project plan immediately, and even then it was up within 5 minutes.
Easy to learn and train others on, so you can bring collaborators in quickly. Easy to edit as it uses all the intuitive elements of cut/paste and drag/drop.
Vendor has been helpful when needed, but mostly in the background which is what I want. I just need functioning software and a place to go for help, not endless tips and promotions.

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. There should be a simple way to create a backup offline for audit or versioning purposes.
There needs to be an auto-save feature. I've had new collaborators lose their work because they forgot to manually save. For a product that operates with the ease of Google Docs in the cloud, the expectation is that there is an auto save feature. The 10-minute reminder message is not sufficient.

Recommendations to other buyers: Do the 30 day trial. Import your existing project plans or build a new one. I don't do complex resource allocation and capacity planning, so you may want to explore that functionality if you use the full feature set of MS Project, but for 99% of project management this tool gets you up and running and managing your projects effectively. These types of products are supposed to make your life easier, not introduce a whole new system to learn on top of your project, and Smartsheet seems to get this.

Effective, costly super spreadsheet

Feb 24, 2019

Craig R.

Marketing Services Manager

Food & Beverages, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We used Smartsheet as a simplified task manager to replace another project management system and shared spreadsheet files. It was able to successfully manage the workflow and project load for multiple ecommerce websites and a high volume of online marketing activities, in addition to frequent new product introductions, all with a very small team. The management team really liked the results, but the users did not prefer using the software. Due to the high pricing, only 60% of the team had user accounts and the others had to report updates to be added.

Pros: Since it's based on a spreadsheet / table design, it is quick to learn and easy for team adoption. It's a great alternative for teams that have tried many of the more complex / visual project management platforms without much luck. At the end of the day, I found that project deadlines and tasks were updated and followed much more consistently in Smartsheet than several previous attempts. In addition, Smartsheet has one of the more extensive set of integrations, so virtually any sized enterprise platform or even niche software tool you use probably plays well together with it.

Cons: Though there are a variety of views and automation features embedded in the spreadsheet-like format, it ultimately is a powerful spreadsheet and generally offers somewhat less functionality than many teams expect from a fully featured project management tool, especially when it comes to visual organization. In addition, the software is overpriced in the age of comparable freemium tools (there is no free version outside of the trial). It is very difficult to justify the expense based on the feature set for moderately sized teams when there are many solid alternatives with better or more flexible pricing for smaller teams.

A functional hybrid of project management software and excel

Jan 19, 2018

Erich S.

HR Business Partner

Computer Software, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively.
I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts.
As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need.
Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017

Kelsey B.

Marketing Content Coordinator

Sporting Goods, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Comments: While many businesses continue to move in the direction of a clean and more streamlined user interface, Smartsheet continues to expand the capabilities of its products through its grid interface of a spreadsheet-like appearance. Despite popular belief, this format is still very effective and highly used in places where metrics are essential and number crunching is calling all the shots. With enhanced filters and views, one will be surprised at how powerful Smartsheet really is. I would personally recommend trying this, even for a trial, and get the feel for what Smartsheet can actually do.

Pros: Smartsheet brings the familiarity of using a spreadsheet and transform the way you manage your projects through their grids. Smartsheet is a complete suite of tools that allows your business, big or small, to manage and deliver on your products efficiently. Its list of features is quite extensive:
Dashboards provide full visibility of the project and its status. With key metrics represented for the entire project, you can visually see the progress your teams are making with each project. This allows for quick response and adjustments where needed without having to dive too deep into the details. You can display your projects in one of various ways, each with their own unique set of advantages: from a Gantt chart view, to a cards (Kanban) view, to a calendar view. Provide portals for team collaboration and generate forms to capture the information you seek. Add to that attachment capabilities, notifications, alerts and reminders, plus reporting and so much more... and you have a well rounded complete suite of applications that helps you manage your projects and your business more effectively.

Cons: Smartsheet has no inherent cons. And the only thing I may consider as such would be that of bringing a spreadsheet-like format of its grid into use when trends are deviating from this format slowly. Other than that, Smartsheet does offer what its name implies... "smart" use of its various components to effectively manage a business.

Multifunctional project management for any size organization

Feb 06, 2019

Melodee T.

Program Associate

Philanthropy, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: + I appreciate the way Smartsheet is organized and it is extremely user-friendly. There are a ton of templates and tutorials available but if all else fails, the customer service is on point!

+ The reporting features are amazing and ideal for status reporting

+ There are many apps that can be integrated in to the Smartsheet, so whatever a team uses whether it be Google Drive, Slack, Evernote, Docusign, etc, the work great with the Smartsheet platform

+ Conditional formatting is useful

Cons: - Our portfolio is large and has many moving parts and sometimes our Smartsheet has become excessively large

- Linking sheets into a larger sheet to feed into a dashboard would be amazing if it were only that easy. Linking can be quite a chore. This may be simply due to user error and may be I need to look at a few more tutorials

Overall: Smartsheet has been a godsend for our team. We were all over the place before we starting using the platform. We have a large portfolio of programs and projects, which Smartsheet keeps us on track with and allows us to collaborate in one place. Reporting has been a breeze and has kept everyone aware of where each project is at any give point in time. The conditional formatting has also been a lifesaver to call out at-risk or upcoming tasks as we need to be aware of them.

Great for project management and collaboration!

Feb 12, 2019

Verified Reviewer

Electrical/Electronic Manufacturing, 10,001+ employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet has some really great features for project management and peer collaboration. You can easily nest tasks under goals and set a timeline that can be viewed in several different ways. You can add attachments to line items and allow comments from users. IT also has some great automated features such as automatic email updates and reminders, and color coding based on item contents. I have used it to manage large projects. create shared calendars, collect data from internal and external users, and create automated processes. The best feature is that users do not need licenses. You just need one main license to be able to create sheets and then all users can access those sheets without needing to pay for many licenses.

Cons: I feel that Smartsheet could be used as a solution for more items with just a few extra features. It nearly has everything to be used to make approval processes but is lacking responsive emails. It also has a great form feature but it does not allow multi select questions. I have tried to build a ticketing process in this also, but again the email features are limited. It also has the ability to be embedded into web pages but the look is not customizable and does not look good as is.

Overall: Smartsheet is very easy to use and has many great features to address many needs. It is widely used in my company.

Easy and functional Project and Task management for Collaboration

Dec 04, 2018

Michael B.

Engineering Manager

Hospital & Health Care, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: A wonderful tool that easily replaces Microsoft Project for 90% of companies. Affordable and very collaborative.

Pros: The web based interface looks like excel, and response much better than even Google Docs. The main focus is project management - allowing you to create tasks, timelines, milestones and completion notifications. These are all shareable - invite a user to the sheet and they can enter or edit data - which might just be clicking the COMPLETE box, or it could be entering a large portion of data. Even with multiple users in the sheet at once, the system keeps sync with ease. It is the main tool we use for cross department and external partnerships. It has the main functionality that you want out of Microsoft Project, but is cloud based and anyone familiar with excel will be able to use it.

Cons: The sheets have similar functions to excel, but the means of editing those formulas are not good. Thus will not replaced excel, but it does replace Project for a fraction of the cost and a drop of the training required to use it. The alerts can be annoying at time, sending you multiple alerts if you don't set them up just right. The limitation on the number of rows will eventually force you to create duplicate archive sheets if you use them as a tracking/complaint type log.

Smartsheet is a PM's dream tool

Oct 19, 2018

Ashley M.

Project Manager

Management Consulting, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Where do I start? I used to rely on MS Project to manage my projects, but I hated it. MS Project is designed as a one-size-fits all program for all projects. The only problem is it is a poor design to solve that problem. MS Project is way too complex and difficult to use. It is feature rich, sure, but you need to read a manual to learn how to leverage all of the features. Smartsheet solves all those problems, for me anyway. It is simple to use. If you know how to use Excel, you can learn Smartsheet's and become fluent in navigating its interface and product in 1 week of regular use. I rely on Smartsheet everyday to help me manage complex projects, budgets, and timelines. I do not know what I would do without having access to the tool anymore. It is my #1 needed tool on the job period.

Cons: The only thing I dislike about the tool is that it is associated with hard work! That being said it solves many of my challenges, and is a fantastic product that enables me to manage complex projects with ease. There is nothing that I truly dislike about SS.

The Love of My Work Life

Jan 12, 2019

WandaJean J.

Digital Learning Evangelist

Hospital & Health Care, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet is everything. Knowing the features and functionality help me dream up new and exciting ways to gain all sorts of productivity gains at work. The collaboration features are out of this world. My work is so fast paced, I cannot afford to revert to manual ways of doing work. The interface is super intuitive, the training resources and 2nd to none (serious, most companies like this sell you training...Smartsheet WANTS to set you up for success). My Customer Success Manager has always been in the thick of it with us! She is committed to making sure we ALL win!

Cons: Smartsheet is configured at the enterprise IT Level for our company. I have often wished that some of its AMAZING out-of-the-box features were available to our team. This is not a fault of Smartsheet though...just my personal wish :)

Overall: Smartsheet has empowered our virtual teams to SEE each other and our work. We respond at the speed of business with ALERTS and workflows. We don't need to recreate plans (the wheel) because once we make a great plan, we can duplicate it and share it with ease. I'm SO in love with this product!

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

Making Your Work Easier and Accurate with Smartsheet

Oct 15, 2018

Kelvin K.

Director Operations

Program Development, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about Smartsheet is how it turns complex tasks, which requires adequate time and efforts into an easy role. I mean, with feeling some data (transactions), by just a clik of a button, all the things get done. Again, it is a cloud based platform, which means, with the use of the Internet, one can have its access. The process of implementation is easy and takes less time. It has numerous features, that makes its great.

Cons: My problem with is the issue of creating backups. This platform lacks automated backup feature, which can make work easier, and in the case of Internet disconnection, the work of the user remains. Again, the vendor should link this feature of backup with auto saving of files. The two aspect can guarantee the security of the users' information and data.

Overall: Smartsheet has solved most of the business challenges, where by just giving it the required inputs, all things get done. It is an advanced tool, that considers the current diversity of the businesses. I like the customer's support team, which are very responsive.

It works, people like it, and it's easy to use.

Oct 03, 2016

Brad J.

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).

The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!

It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.

And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.

I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Smartsheet Will help you slay the project management dragon

Feb 01, 2019

Shannon Simone M.

CEO

Internet, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I'm not an expert by any stretch on Gantt charts and project management but I was forced into a position to do a large project management plan that required spreadsheets Gantt charts and all the necessary tools of a robust project management proposal. I love the ease of use and the visual user interface of smartsheet. I initially tried to use Excel only to be frustrated with formatting cells and a big messy fragman fragmented plan. Smartsheet was relatively quick to learn easy to go back and edit and save and also easy to create a copy of a master plan that you may have created to reuse again. I would have never gotten through my project management crisis without smartsheet I can't say enough of how invaluable it is. It will make a project management newbie like myself look like a total Pro and the more you use it the more fun it actually becomes as you start to see your data be brought to life in a way that is easy to see easy to edit and easy to print. If you are a project management professional you cannot afford not to use Smart cheap it's that good.

Cons: Well there's a very generous 30-day trial and I love the fact that there's no credit card required it would be great if there was some use plans were a little less expensive for Less usage.

Overall: If you want to create a project management plan like a rockstar and feel confident that your data is going to look as good as the work that you put into it you have to use smartsheet and you can't afford not to give it a shot because a 30 day free trial with no credit card is almost unheard of today with the slap your credit card down before we give it a shot and you get a full robust set of features for your free trial I couldn't recommend it anymore it's an absolute winner.

Finding your work balance as now become easier

Sep 19, 2018

Marvin A.

business assiciate

Transportation/Trucking/Railroad, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I just like the software for all the good that it has done to help more things more fluidly around in the company. Yes, you can most likely find other software that can do the same but come on this is actually the easier of all and the price point also helps too.

Pros: What I like about Smartsheet is the fact that you are not bombarded with so many complex and complicated ways to get things done. This software takes that all away and thus lets you start actually getting your ideas down quickly without the need of wasting time learning something difficult. This allows you to collaborate with other users quickly and easily. If you have a large file and don't want to show off everything that you have you can quickly export those elements and with different types of level permission. Since this software is not entirely saved on your computer you can move around with ease since this is Cloud based.

Cons: I do like Smartsheet, but there can be improvements made to this to make if better and faster. Like creating a backup can be made easier and thus it is not. It can be daunting at times trying to get this backed up. This is Cloud based and it should already have an auto backup feature or at least and easier way. The same goes for saving too. Auto-save should be an easy fix, right? Well I hope that this will be taken care of.

Best Tool for Project Planning and Management. Easy to Implement and Use.

Oct 15, 2018

John C.

Assistant Audit Manager

Banking, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: There before, managing projects was the most complex and tiresome thing. Some of us tried to use excel sheet, and still, it did not work for us. However, Smartsheet came to save us from all the struggles. This is the most easy, and functional software that I have ever seen. One, it is user friendly, two, with the Internet connection, you can access it anywhere, anytime. Three, it is easy to implement and execute.

Cons: The only complication I idnetified concerning Smartsheet is by creating backups. This entails so many steps and actions, which needs users skills and competencies. I suggest that the developer think about other simple means of creating a backup even when online.

Overall: Generally, Smartsheet performs its obligations to almost 98%. The rest two percent, this people are constantly working for it. It is an online latform, which makes the work of proect management easier and fun. I love Smartsheet. I could recommend all the project managers among the business planners consider it.

Use it daily. Good collaboration and general usability.

Jan 11, 2018

Verified Reviewer

Computer Software, 201-500 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Great communication and project management tool

Mar 11, 2019

Olivia S.

Senior Admissions Manager, Full-Time MBA and MSMS Programs

Higher Education, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how easy smartsheet is to use and track things. I use this to make detailed calendars for specific operations tasks that need to be completed each day, and love utilizing the alert feature so the responsible party is sent a reminder email on the specified date. Project collaborators can also leave comments on the tasks they are responsible for, or you can use conditional formatting to check off tasks that are complete. There is a lot of flexibility in how you use the software - whether it is for project management, checklists, or tracking any kind of info like a budget as well.

Cons: There are some limitations with the functionality of formulas, but I prefer the simple interface and other functions over excel.

Overall: I love using smartsheet for cross department and cross functional team project planning. This has helped increase efficiency by decreasing emails and allowing people across locations to see the same information and contribute as well.

Does a few things very well indeed

Jan 09, 2018

Verified Reviewer

Food Production

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Smartsheet Review

Apr 25, 2019

Verified Reviewer

Telecommunications, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Smart sheet basically allows every team member to work on the same project together. If you are in upper management then this product will be great for you to keep track of process of every project, meeting agenda, progress on new development

- It is simple and almost like Microsoft excel. But have lots more functionality and features compare to excel

- It is very reasonable even available on monthly basis plans.

- Smart sheet is cloud-based service which available on your device and on the web from anywhere in the world. besides this they constantly update the features to make it more useful every time.

Cons: - There should be an auto save option but anyway, it is good if you have habit to save excel manually every time.

- It works slow sometimes when some sheet contains large of data. it takes more than usual time.

- I don't remember any major cons of Smart sheet besides these basic things, but anyway they are improving with every step, so it will be removed after a certain stage.

Overall: Smart sheet provides 30 days free trial so of course It is worth to try once.

Great cloud based replacement for Microsoft Project

Apr 19, 2018

Michael B.

Engineering Manager

Hospital & Health Care, 5001-10,000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: This is a blend of Project, Excel and Confluence.

Pros: So much easier to use than Project with much more useful functionality. The ability to assign tasks to people and have them add the detail of when and how it was completed is awesome - especially since it doesn't require any training as you can setup email check boxes. The ability to attach 10 files to each line is amazing - especially if the deliverable is a file. It's also very similar in appearance and use as excel - something almost everyone is comfortable with typing into. You can also interact with 3rd parties easily - giving them access to view, edit, respond, attach, etc. on projects. Multiple people are also able to interact in the sheet at the same time!

Cons: The web interface doesn't support all the good keyboard shortcuts as excel does, nor do you have access to all the wonderful and powerful formulas that excel does. Will only support so many items in a sheet - meaning if you have a long running log (like an interactive customer issue log) you have to create new sheets periodically.

Smartsheet is the ultimate data collection tool that is user friendly.

Jul 15, 2018

Verified Reviewer

Individual & Family Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love that SmartSheet allows for multiple tabs to organize data. You can also choose who has access to certain tabs. I also find the feature of attaching documents, images and notes EXTREMELY useful in the work that I do. We compile lots of information/documents on person's files that we work with, and we can include all of the information in 1 place, and anyone can add notes and information to the person's file. This is extremely useful for documentation among many people who are interacting with a customer we have. It is also easy to access and use from the iPhone app, which allows me to be more efficient as I am often on-the-go with clients and do not have my computer out.

Cons: For the business that I do, I can't think of a better priced program or more user-friendly program. It serves all of our needs, and is very user-friendly and safe for storing confidential information...no cons that I can think of except sometimes when you change tabs, it will not save information you put into the tab you switched from.

I use SmartSheet for project management

Apr 11, 2018

Sam U.

Lab tech

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Smartsheet - The Smart Option

Jan 16, 2018

Kristen S.

Project Manager

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Flexible project management

Apr 20, 2019

Rob T.

Partner

Non-Profit Organization Management, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Similarity to spreadsheets makes it accessible

Resource management

Variety of views for the same data - cards, sheet, gantt, calendar and each cna be filtered and sorted in different ways.

Cons: No repeating tasks.

Some familiar formulas work, some don't.

Overall: We use SmartSheet to track all our work. We were using it to track down to individual task level but have found it isn't fast enough to input to. Each box seems to slowly phone home before the next is available and I have to tab through boxes don't need.

Some of the ways of doing things aren't intuitive - it took me 7 years to discover right clicking doesn't give the same reminder options as using the top menu. Why would I expect that?

the Android app is a mixed bag, it's useful for adding info on the fly but just not fast enough to get the fast flowing tasks down.

We use SmartSheet for projects, resource tracking, job management, maintenance records and inventory management - the power of SmartSheet is it's ability to do all these things well.

Digital Transformation Realized

Apr 10, 2019

Shaun H.

CIO

Machinery, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The most valuable part of Smartsheet is that it truly allows for all the hype of digital transformation, connecting data, automating processes, end-to-end visibility, and integrated reporting. Being able to import existing spreadsheets and then the ability with one click create a web data entry form is the best features to automate existing manual processes.

Cons: There are a few limitations still with the software. One is a 5,000 row limit that can't be removed. This is to ensure performance, but it does hinder some processes.

Overall: Smartsheet has delivered tremendous value to my organization. We've created thousands of Smartsheets, that replaced far more spreadsheets. We've even gotten to the point that we're creating so few spreadsheets that we're archiving files faster than we're creating new silos. Its definitely allowed us to make significant progress on our digital transformation journey.

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018

J. Alexander C.

President

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

A great all-in-one project management program.

Jan 27, 2019

James D.

CEO

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We love Smartsheet. It works well, it has great features, and the MacOS functionality is a huge benefit. However, if you're a company that does a lot of work on the weekends, be aware that they tend to schedule hours-long maintenance on the weekend, which could cause problems for your business. It's not often, but it happens.

Pros: Smartsheet is a great program. The ability to share documents with colleagues working on the same project is handy, rather than having to save on OneDrive and sharing it. The time tracking feature is handy so that we can bill the correct number of hours to our clients. Also, having MacOS support is a big plus, as many of our team use Macs.

Cons: The maintenance can be a pain. There have been times where we were working on a project that was due to be finished on Monday, but we lost hours due to the maintenance. Yes, they tell you ahead of time, but it's still inconvenient when you can't use a product. However, these projects are rare, so it's not make-or-break for our business, just highly inconvenient.

Affordable collaborative tool for small teams

Jun 16, 2017

Marissa B.

Director, Program Management

Philanthropy, 51-200 employees

Used the software for: 2+ years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

Smart and powerful tool to share knowledge and easy ways of collaboration.

Nov 27, 2018

Abigail P.

Project Manager

Information Technology and Services, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The most important thing that I want to highlight about SmartSheet is that it let us design dashboards as well as reports in order to have a look on all sheets immediately. It is extremely easy to use and accessible anywhere anytime. It helps me do my work easily and quickly so in this sense saves our time. We can arrange and organize contents of our own choices. One of the greatest advantage is that we can work on SmartSheet even when we are outside from our company simply by having internet connection.

Cons: I like all the features of SmartSheets. There is nothing to complain about this fantastic app. One of the cons is that sometimes we have to face difficulty while loading this app but this problem occurs rarely. Except this issue this software is running perfectly with no hindrance at all. I am hoping for more advancement in SmartSheets in the near future.

Overall: Its an amazing app. I would say for a perfect project management, it is a blessing indeed. The productivity is considerably raised by using Smartsheets. It is too much easy to share single sheet that is really appreciable. Furthermore the presence of calander feature in SmartSheet make me aware about my weekly responsibilities. It is very helpful for our company and fulfill our needs.

Strongly recommended

Jan 23, 2019

MARIMAY A.

Fraud Analyst / TML / Debit Memo

Outsourcing/Offshoring, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I was leading a team of fraud analyst as an OIC, I always make sure all the task has been done for the day. And of course I cant do it without this software. Checking agents productivity is our priority with the help of Smartsheet, it is easier to monitor. As what they say it's relatively simple and effective.yes I can definitely agree.

When it was new you feel like a frustration on how to makes this software work. But unfortunately the longer you use it the more you will be familiar and will of course appreciate the value of the software.

Cons: No Least to this, only a bow and say perfect, expectation meet.

Overall: Would strongly suggest that to those who haven't tried it, this is really a must try software. Once you've tried it you can never stop using it.

Lots of tools and feature at your fingertips with a simple interface

Aug 15, 2018

Stan Y.

Web Manager

Publishing, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I'm a spreadsheet guy, so this method of organizing work and projects in a spreadsheet type style is great for me. Plus, Smartsheet doesn't limit you to that view, providing a bunch of ways to work with and review the data making it pretty likely there's already a style that works with your method. So easy to rank items, move them around, and customize fields.

Cons: It can be expensive. I'm using it because one of our partners uses it and shares some sheets with me. I love it but haven't managed to convince my company to invest in it yet.

Overall: Overall, this is my favorite tool for managing projects, lists, tasks, etc. Hands down. So easy to set up and customize and share. Much more intuitive than other programs that require a bigger learning curve. I know that I'm barely scratching the surface regarding the built-in tools and functionality available. Plus, Smartsheet hold regular webinars on various topics which are very helpful, as is their access to various methods of support.

A nice and lighter alternative for MS Project

Nov 22, 2018

Noor A.

CTO

Computer Software, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: In general, Smartsheet works great for me. However, I am not a full-time project manager but I am a CTO. But I do need project management functionalities and for that SS works out great for me. Also, it's less expensive and it's lightweight. So, overall, a very good tool that is to be considered by small companies where budget might be a constraint.

Pros: All the useful features that you an find in MS-Project are present in Smartsheet. It's very lightweight. And more importantly, it's much cheaper

Cons: The calendar - as I found out, it only supports US date format but not other date format. So, while working with global team, that sometimes come out to be a challenge. Also, if multiple people are viewing a sheet at the same time, the changes are not real time. The changes don't get saved until you click "save".

Smartsheet helps keep me organized and on task

Apr 21, 2017

Julie B.

Office Manager

Public Relations and Communications, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Trinity Logistics

Oct 30, 2018

Lauren V.

Director, Corporate Services

Transportation/Trucking/Railroad, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its ease of use. You can use it for complicated projects or a simple to do task list. Our team loves it for staying accountable. The ability to export in excel and do simple math functions is a bonus and keeps our team working very collaboratively. We have used a lot of project software and this one by far is the best for ease of use.

Cons: Reporting can be a bit tricky and a little bit of an issue if you are trying to roll up to a single report. Although it does have reporting and they have just upgraded that feature. I am anxious to see how that works now. They are always improving their software which is also a plus as far as we are concerned.

Overall: Collaborative tool to keep everyone on track.

Learning curve / Training?

Feb 15, 2019

Brandon M.

Wind QA tech / management.

Renewables & Environment, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is extremely adaptable to multiple business operations. It can be used to track tasks, set timelines on projects, an resolve emergency situations by providing immediate feedback among multiple entities of an organization.

Cons: It is difficult to navigate and use unless ample time is spent training or stumbling around the interface. I'm not aware of any training resources for this program. This may be a failure on my end, or a failure of promoting user training.

Overall: The ability for multiple users to interface with the sheets gives real time feedback to issues that everyday businesses may face. Collaboration is key when normal or unusual circumstances arise over a large scale distance between employees. It gives everyone the ability to custom tailor a sheet to meet the needs of the organization. The difficult thing is the interface symbols / lack of clarity in what buttons do and how to navigate to certain pages. I seem to missclick, or stumble around until I eventually get to where i need to go through trial and error. I need to find some sort of short training video's to help clarify my use, as well as give me a better handle on just how powerfull the software could be.

Smartsheet is a useful project management tool

Feb 01, 2018

Casey G.

Director of Internal Operations

Computer Software, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.

Smartsheet gives our team a way to track & monitor ongoing projects via a shared document.

Mar 30, 2018

Verified Reviewer

Higher Education, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Smartsheet has some extra "data" that you can add to your lists -- like NOTES. The notes list who entered them -- which is very helpful on multi-user lists. Being able to add attachments and "rank" line items is also a huge benefit. Our team has also found that each of us prefers to look at the documents in a different order -- which SmartSheet accommodates. It only takes a few clicks to get the list re-ordered how you want to see it.

Cons: lines are assigned to an individual person, it would be helpful to be able to add multiple people to the same task line. Unless you create a "combined" user, there doesn't appear to be a way to have more than 1 person assigned,

I think the ability to re-order the list when I want is a huge help, since the other members of my team typically prefer a different sort order. The only caveat is that I found how to re-order and organize/view the data was not quite as straightforward as I would have thought -- but it is more than doable!

Overall: Shared team organization for project lists, etc.

Smartsheet

Dec 29, 2017

Robin W.

Senior Medical Education Coordinator

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons: It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Love Smartsheet to collaborate on projects

Aug 01, 2018

Janet N.

Adminstrative Assistant

Non-Profit Organization Management, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is a newly purchased product at my organization. We are new to the functionality but we LOVE it so far. Currently, we are invested in it to help keep us organized and on task for our meetings and events. We are a small group who wears multiple hats but it can get overwhelming making sure we get everything done as a team in a particular timeframe. So far our account manager at Smartsheet has been reliable and helpful to getting us all familiar with the product. You can't go wrong with the product if you're looking for something to help you with work/project management as they are really good. Of course you can use it but you also need to be able to stay in it to stay on task and follow up/through when needed.

Cons: So far no complaints. We are currently using this system as a group to keep us on the same page with our varies meetings and event and other important projects.

Overall: Great project and work management system. Great customer service/technical support.

Excellent Productivity Tool

Jan 09, 2019

Sheri D.

Office Manager

Electrical/Electronic Manufacturing, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have used Smartsheet for business for the past 2 years now. Since making the switch from Excel documents to Smartsheet, a world of opportunities has opened up for our business. It is now easier than ever to create a workspace and sheets within the workspace to collaborate with the rest of our team. Since our business has multiple locations, it is also very simple to share data with the rest of our team, vs. having to send them an email or give them a call.

Cons: Smartsheet has so many functions available, the only thing I would love to see more of is tutorial videos on how to get the most out of a Smartsheet account. There were many functionalities that I didn't even realize were there, until I discussed with one of my friends from another organization about how they use their Smartsheet account.

Collaborate easily with Smartsheet

Sep 28, 2018

Maria Lenin L.

Marketing and business development

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like about Smartsheet is that I can easily store my documents and files used at work at the same time share them with my team. It makes collaboration easy by sharing them with my subordinates so they can easily update and access the files. With this, I can submit my reports on time and address further action and areas of focus for my team to keep up with projects. Smartsheet help us achieve our goals and effectively monitor the team's performance. It has templates available for different industries which enables us to save time and deliver quality results.

Cons: Smartsheet's quality and features are effective for collaboration however they need to improve customer support and additional help in case there are inquiries and questions on functions and other features of the software.

Smartsheet for Project Management

Nov 16, 2018

Verified Reviewer

Marketing and Advertising, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I've been using Smartsheet for over four years for Project Management. It has better functionality than Google Sheets and definitely Excel. It's extremely easy to move data around, nest data. There are several templates available, and you can create your own templates. I love being able to auto-schedule reports and data internally or externally. Customer services is very responsive.

Cons: The new Calendar App is great, but needs some added functionality. I've submitted a lot of feature requests and I wish I got notified on if those request were moving forward or not. There's a lot of functionality there, but not all is overly intuitive.

Smartsheet is amazing

Aug 22, 2018

Casey P.

Technical Manager / Software Quality

Medical Devices, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I am completely amazed by Smartsheet and I think I have only scratched the surface. Its tremendously easy to use and it filled a need for me regarding web forms and getting this data back in a way that was easy to manage and report on. . The sheets and forms are simple to setup and deploy in minutes. I also like the fact that I can share a read only copy of my spreadsheets with anyone or embed them.. and they just have to come back to the link or to the site to see anything new.

Cons: I can not report anything bad. I have only had to contact support once in the beginning but it was untimely something I overlooked.

Overall: Fantastic Product. When I first started I was using primary the web forms. I had created two sheets, each with a form( Bug tracking and Feature Requests). I was developing a small mobile web application for some of my coworkers and got tired of getting their feedback via email.. I embedded these forms into my mobile web app and it allowed me to easily consolidate all the issues and feature requests and manage the ongoing development of the app better.

Extremely Robust Work Management Platform

Sep 10, 2018

Verified Reviewer

Marketing and Advertising, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The uses of this cloud-based platform are so incredibly robust. You can use to build complex sheets with built in macros, track billing and budgets, set email reminders, build team calendars, store documents, log survey responses, set up "At a Glance" dashboards -- the possibilities really are endless. It's great for use within a single team, a whole department, or a whole company. You can control what sheets are shared, and with whom, and which aren't. It's conditional formatting options are much more complex than other cloud-based CSV sheets I've used.

Cons: I honestly cannot thing of something SmartSheet is lacking.

Better than Excel

Oct 16, 2018

Amy G.

Product Manager

Research, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I've used this product for years and I have loved it. I have and would recommend this software to others.

Pros: I utilize the share feature of this product. You can have one sheet that multiple users can add to or modify without all users having an account. This allows me to share sheets to my team members easily. I also like the mobile app feature. There are times when you need to reference something quickly and the mobile app allow for that flexibility.

Cons: The syntax for the compiling data and if statements etc... isn't always user intuitive. The company does provide good tutorials and references. However, the errors could offer more description.