Frequently Asked Questions

Guarantees

Guaranteed Delivery: We cover all orders against damage or loss, free of charge*. If your package fails to arrive, or is damaged in transit, we will reship replacements for the lost and/or damaged items, at no additional cost. Depending on our stock, we reserve the decision to reship your items, substitute them, or refund the cost of your purchase. Note: This guarantee does not apply in case of a problem with Customs in your country. * All orders are ensured only for the value of the Shipping Invoice

30 Day Money Back Guarantee: Acha Co., ltd. ensures perfect customer satisfaction. If the delivered merchandise does not meet your quality requirements, you may contact us within 30 days of the delivery date in order to get a Return Authorization Number. After the goods are returned to us, we will refund the cost of your purchase. Please note that we cannot accept or process returns without a Return Authorization Number (RMA).

Discounts

In Acha our vision is to grow together with our customers and therefore in order to say thank you to all our customers we give you the same discount not once but twice. One time for your current order and the same amount also will be deducted from your next order. Start getting special conditions such as free shipping from 350 USD for every order you place on www.achadirect.com.

Order Amount

Discount from Current Order

Store Credit for Next Order

Order over $350

Free Shipping

Order over $800

3% discount from current order

3% Store Credit for next order

Order over $1,400

5% discount from current order

5% Store Credit for next order

Order over $2,000

7.5% discount from current order

7.5% Store Credit for next order

Order over $2,600

10% discount from current order

10% Store Credit for next order

Order over $3,600

12.5% discount from current order

12.5% Store Credit for next order

Order over $5,000

15% discount from current order

15% Store Credit for next order

Terms & Conditions of our Store Credit Offer

This offer cannot be combined with any other discounts you received previously

This offer is valid only for orders done through the website. And not for orders made in the shop or placed via email, phone, fax , etc.

In order to be able to use the store credit the initial order must have been paid and shipped already. Under no circumstance it is allowed to make two orders and combine discount and store credit from the for these in a single shipment

Store Credit must be used within 12 month after the order is shipped

Terms & Conditions of the Free Shipping Offer

This offer cannot be combined with any other discounts you received previously

Shipping is free for orders over 350 USD by FedEx Economy DHL and UPS only If you want your order to be shipped by EMS or TNT or any other courier service you will be charged for the difference)

Empty Body Jewelry Displays and items in blister packages are excluded from the free Shipping Offer

Free shipping applies only to the shipping fee but not do the brokerage fee or Import Duties and taxes payable in your country. These always need to be paid by the customer directly to the chosen courier service

FAQ and General Information

• How long has Acha been established?

Acha has been established since 2001. Located in Bangkok, Thailand, we are a proud manufacturer and supplier of wholesale body jewelry to customers in more than 50 countries around the world.

• Can you supply references in my country?

We will gladly provide references upon request. Please contact sales for details.

• English is not my primary language. How else can we communicate?

No problem. You can email us in any language. Additionally, our sales reps speak German, Spanish, French and Thai in addition to English.

• I want see prices in my own currency. How can I do this?

On the left side of the website you have the option to change the currency setting.

• Are Acha’s products High quality?

Most of the Gold in stock is 14 K gold, some is 9 k gold. We also do custom orders in 18k gold.

All Silver is 925 Sterling Silver.

All Stainless steel used for body perforation is 316L.

All Stainless steel used for non-body perforation is 304L.

Al Tungsten jewelry is made of tungsten carbide. (Guaranteed impossible to scratch!)

Titanium used for Body Jewelry is either grade 23 or grade 5. (See individual product descriptions for details.)

Titanium used for bracelets and rings is grade 5. (Grade 2 & 23 are available for custom orders.)

All items sold by Acha go through our rigorous quality inspection process.

• I can’t find the size or color I want. What should I do?

Please contact our sales department. Alternatively, you can submit your request in the comments field when placing your order.

• What if the Item I Ordered is Out of stock?

Should this happen we will contact you to propose similar items as a substitute. We will NOT ship product substitutes without your prior approval. We will not send you colors or sizes that you did not order. You will receive only exactly what you ordered.

Minimum Order and Samples

• What is your minimum order?

Minimum order is $150 USD or the equivalent in your chosen currency.

Minimum order when ordering via email is 500 USD or the equivalent in your chosen currency.

Minimum order when ordering in our Showroom is 3000 Baht which equals to roughly $100 or the equivalent in your chosen currency.

We can accept lower amounts for a first trial order to see our quality but we cannot accept a second or third order below this amount since our prices are wholesale prices and are calculated based on large order volumes and small orders are just not profitable for us when we take into the account the administrative cost of the order.

• What if first I want to try with a smaller order?

If you are a new customer you may request a waiver of the minimum order amount by providing us with some details about your business. Please contact our sales team for additional information.

• Can I sample your products before ordering?

• Can you provide Pictures of products without the Acha watermark?

Upon request, we can provide photographs of the products you ordered with the “achadirect.com” watermark removed. We recommend you add your own watermark to the images we provide if you intend to use them on your own website. Please contact your sales rep for additional information.

• If I place a large order do I get a discount?

As a wholesaler our prices are already heavily discounted. However, should you intend to place a very large order please contact our sales team to discuss custom pricing options.

Payment Options

We support the following payment methods:PayPal: The fastest and easiest method to make payment for orders under $1,000 USD.Bank Transfer: Best option for orders larger than 1000 USD, but may take up to 4 days for payment verification.Credit Card: All credit card payment are processed via PayPal.PaySbuy (Visa/Master Card/Amex): Good for those unable to use a PayPal account.Money Order (Money Gram and Western Union): We recommend MoneyGram because their transaction fee are lower than Western Union’s.

Import Taxes and Other Fees

All import taxes, duties, fees or any additional charges incurred after the order has left our office are the sole responsibility of the customer. In the case that a shipment is rejected by customs of the destination country and returned to Acha, the customer will be responsible for the additional shipping charges.

Free Trade Agreement between USA and Thailand (GSP)

When we ship your order we will add a GSP certificate. USA has renewed the free trade agreement until December 31st, 2017 and it is now in effect. Therefore when you import Items produced in Thailand, you are exempted from paying import duties in your country. You shouldn’t need to pay customs tax, but we do not guarantee you will not need to pay taxes, usually there is no problem. In case you are accidently asked to pay duties, you can easily later file a claim with customs with the certificate we give you.

Special Order Items

Custom manufactured items Should you be interested in custom made jewelry please Contact Us and try to give us as much information as possible and we will then get in contact with you in order to discuss the details.Displays and Board For your convenience we have some prefilled boards and displays. We also sell empty boards and displaysSupply of piercing tools We do not supply piercing needles and tools.

How to Contact us

Please send an email and we should reply within 1 to 48 hours. Usually we reply the same day we receive an email. You can contact us by phone from 9:00am – 9:00pm You can visit us in our show room from 9:00am – 9:00pm

Personal Pick up

If you would like to personally pick up an order at our office which you placed via the web store please let us know the exact date and time via the order comment field when placing the order.

Web Store Technical Support

• I have forgotten my Password or My Password Is Not Working. What should I do?

Go to our log in page and click the "Forgot your password?" link located beneath the email and password fields. Provide the email address you used when you first registered your account. Your new password will be emailed to you within 10 minutes.

• I have not received any email from Acha. What should I do?

First, check you spam folder. If you find our messages there see below.Outlook 2007 Users:

Check your "Junk E-mail" folder. If you find our email there, select it with one click.

Please check your "Spam" folder. If you find our email there, select the mail and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

Click Mail in the toolbar at the top of your AOL window

Select Block Unwanted Mail, then click Custom Sender List

Select Allow only the senders and domains listed below, then enter this domain: @achadirect.com and click on save.

• I have checked my inbox and spam folder and there are No messages from Acha. What should I do?

If you cannot find your confirmation email you can check your order status online. If this doesn’t solve the problem please contact sales for additional assistance.

Online Ordering Process

Customer selects products from the web store, choosing options and quantities as desired. The completed order is forwarded to our professional sales team.

The sales representative contacts the customer directly to verify the order and discuss shipping and payment options. With the order finalized and shipping and payment methods chosen, the order is routed to our packing department.

Once the order is packed the sales representative determines actual shipping costs and sends customer a final invoice.

Customer pays the invoice.

Sales will verify payment, ships the order, and emails the customer their tracking number.

The sales representative tracks the shipment and contacts the customer after the order has been received to make sure the customer is completely satisfied with their order.

Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

As you browse www.achadirect.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.achadirect.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out our partner and associated partners targeted advertising.