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Great Hotel, staff couldn't do enough for us and everything was defiantly worth a 5 rating and extra for my wedding day.

We were referred to this hotel by a family member who moved from UK and lives near by. We decided to book our Wedding here following other reviews.
2nd time I've been to Sri Lanka and this hotel had many lovely qualities.
Firstly it was a nice change that most guests were English, mostly mature but all very pleasant and only a few grumps. I have been to Bentota before and found it a favorite for more non English speaking tourists.
The hotel is very clean and had fresh petals on the bed every day. We traveled there for our wedding and had 12 guests they all had a fantastic time at this hotel and made very good friends with all the hotel staff.
The entertainment is good, mostly different each night which is good as hotel is very isolated compared to the more touristy parts of sri lanka like Bentota or Galle. This hotel is defiantly for those who want to relax, enjoy the sunshine, have a swim in a few waves and great massages by the massage house from directly outside the hotel on the beach.His name is Sydney and he is the nicest man, each of our family and friends went to him and had 1 hour massage for less than a £5! My fiance had pulled his leg from walking too much and within a 30 min treatment could walk again fine! sydney the magic man!...We were referred to this hotel by a family member who moved from UK and lives near by. We decided to book our Wedding here following other reviews. 2nd time I've been to Sri Lanka and this hotel had many lovely qualities. Firstly it was a nice change that most guests were English, mostly mature but all very pleasant and only a few grumps. I have been to Bentota before and found it a favorite for more non English speaking tourists. The hotel is very clean and had fresh petals on the bed every day. We traveled there for our wedding and had 12 guests they all had a fantastic time at this hotel and made very good friends with all the hotel staff. The entertainment is good, mostly different each night which is good as hotel is very isolated compared to the more touristy parts of sri lanka like Bentota or Galle. This hotel is defiantly for those who want to relax, enjoy the sunshine, have a swim in a few waves and great massages by the massage house from directly outside the hotel on the beach.His name is Sydney and he is the nicest man, each of our family and friends went to him and had 1 hour massage for less than a £5! My fiance had pulled his leg from walking too much and within a 30 min treatment could walk again fine! sydney the magic man!Food at hotel was good and fresh.The wedding we had wasn't what we had expected from the travel company we booked with but hotel tried everything to make it to our criteria. We had an elephant arrival and a beautiful ceremony all guests watched and supported :)Would defiantly visit again for mine and my husbands anniversary!The Weather was a little temperamental with rain most days but only for an hour or so or when it was dinner time so passed. The only warnings we didn't know about before arriving - They dont like you going on the beach after dark as its goverment owened and it could be dangerous with dogs on beach / no lights.etc.More

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Stayed: February 2013, traveled as a couple

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Ask Clovesunshine about Hotel Mermaid & Club

1 Thank Clovesunshine

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dilip S, General Manager at Hotel Mermaid & Club, responded to this reviewResponded March 22, 2013

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed at the Mermaid end of Feb beginning of March 2013 for 2 weeks. Hotel is 3 star but I have stopped in worse higher star hotels. What the Mermaid lacks in facilities like conference and business stuff it makes up with its staff and as a holiday destination it is excellent. Rooms always clean, shower worked and always hot. Laundry service prompt and very reasonably priced. ALL staff were fantastic and I mean ALL from house keeping, Bar Staff to Towel/Sunbed guys always a smile and how can I help? Food was for buffet all inclusive excellent and for two weeks you expect it to get a bit samey but I was totally satisfied 3 times a day. It is also well worth having a few goes at the "al a carte" selection. My mate recommends the Chilly prawns and myself had the fish platter on a couple of occasions. ALL staff in the restaurant were Great we came away with Recipes and cooking tips from the chef who's really good for a chat (hope his finger is better). Value and quality for a great break.

Stayed: February 2013, traveled with friends

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Ask JAG387 about Hotel Mermaid & Club

4 Thank JAG387

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dilip S, General Manager at Hotel Mermaid & Club, responded to this reviewResponded March 22, 2013

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

After taking a 10 day tour of Sri Lanka (which was marvellous), we stayed 5 nights at the Mermaid on an all inclusive basis. Other guests were mostly British and German couples.The hotel is very comfortable, in a lovely beach location. The staff are very friendly, helpful and efficient. The restaurant is attractively furnished and you can take breakfast on the balcony overlooking the pool and the beach beyond. The meals are on a buffet basis and there is plenty of choice. For vegetarians, there are interesting curries such as gourd, pinapple, yam, etc.There is a nice big pool which was never crowded. Lots of sun lounger space, and shade from palm trees for those who want it. The busy little palm squirrels are an amusing diversion, and flying foxes are evident late afternoons.

Room Tip: if you want easy access go for the ground floor, otherwise go for first or second floor rooms with baconies which have more privacy.

Stayed: March 2013, traveled as a couple

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Ask Chris B about Hotel Mermaid & Club

2 Thank Chris B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dilip S, General Manager at Hotel Mermaid & Club, responded to this reviewResponded March 22, 2013

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I have no hesitation in recommending the Mermaid Hotel it was spotlessly clean and the waiter`s and waitress are brilliant can`t do enough for you. On our arrival 9.30 pm.there was a tall glass of orange juice that went down very well. This was our first time to Sri Lanka and the Sri Lankan people are great, always got a smile for you. There is so much to see here, We went on a few trips, child orphanage, elephant orphanage, elephant ridding, Tooth temple in Kandy stayed over night in Kandy in a fantastic high standard hotel, Tea plantation, mountains, white water rafting, whale watching seen 15 whales, Trip on the river seen water monitor, baby crocodile. sea eagle, other birds, mangroves etc, all organised by the beach boy who`s name is CHALA he is a very nice and polite guy he is not pushy and has a very good knowledge of Sri Lanka he will look after you and take care of you this is a guy who you can trust he made our holiday complete and unforgettable, a big thank you to CHALA.

Terry/Jan

Room Tip: all rooms good

Stayed: February 2013, traveled as a couple

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Ask terence s about Hotel Mermaid & Club

1 Thank terence s

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dilip S, General Manager at Hotel Mermaid & Club, responded to this reviewResponded March 17, 2013

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I've never been to Sri Lanka before and was absolutely amazed by the amount of things to see and do wish i had gone for a month.The Holiday was made by a beach boy Chala who was at the beach by our hotel, he took us Whale watching,the tsunami memorial, trip to Candy and put us in a wonderful hotel overlooking the lake and temple, to the elephant orphanage, Elephant riding , white water rafting ,tea plantation,and the Tooth temple.We just told him the places we wanted to visit and he arranged it plus extra surprises thrown in.We had taken toys for the children and asked where would the best place be to take them,he took us to a orphanage in a village set up by a local lady, we were amazed how well every thing was organized,they have so little and yet were so pleased to see us, always smiling.Chala was very knowledgeable about all the trips and the areas we visited,he went out of his way to see we missed nothing.Hotel very clean and staff very friendly nothing was to much trouble.

Stayed: March 2013, traveled with friends

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Ask Janet T about Hotel Mermaid & Club

1 Thank Janet T

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dilip S, General Manager at Hotel Mermaid & Club, responded to this reviewResponded March 22, 2013

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

A 3 star Hotel that punches well above its weight . Great food warm and friendly service ,great atmosphere,. All we can say this holiday fullfilled all our expetations and look forward to returning to the Mermaid. We enjoyed our 4 day tour to explore all the culture we had our own driver /guide Charley his Knowledge was amazing in every aspect.

Room Tip: 2nd Floor rooms pref .

Stayed: February 2013, traveled as a couple

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Ask Alison G about Hotel Mermaid & Club

2 Thank Alison G

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dilip S, General Manager at Hotel Mermaid & Club, responded to this reviewResponded March 17, 2013

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.