NIS for Rating

Rapid Prototyping

With our product platform, you are able to create multiple iterations over product concepts until you hit the mark. Validate concepts isolated.

From Prototype to Production in Minutes

Once you have validated a product prototype, you can publish your product to UAT and Production environments as quickly as your users can test and validate product content.

Version Controlled

Keep track of changes and updates with version control. Any changes to products or subsequent configuration is version controlled, allowing you to roll back or review if needed.

On-Off

Tailored products are in high demand by consumers. Therefore, we enable your clients to trigger on-the-fly coverage when needed, be it through our call-center focused application or through consumer focused web or mobile apps.

External Lookup

Call external sources for product related data. We have the tools for looking up statistical data or calling external rating properties to adjust your risk on the fly.

Build with Claims in Mind

All policy related information is stored in a local hierarchal structure, which contains all the information needed for claims and assistance handling.

THE SOLUTION

The solution is built on the standard NIS platform with fully responsive quote and buy websites developed on NIS web services. The core system holds full cycle single and multi-pet products with flexible cover/add-on selection, automated drop-out tracking and payment via card and direct debit, plus a full suite of documentation and email communication templates. Customers have a secure policy area on the website to view cover levels and download documents. A secure portal allow Vet clinics can upload leads and track the status of existing policies with call-back tasking and multi-criteria search functionality.

After a six month project we are delighted to launch Vetsure on the Acturis SaaS platform. The sophistication of the platform has enabled us to achieve a number of firsts in the market including: provision for customer tailoring of cover benefits including variable excess and pick and choose policy features, free cover periods and vet portals for looking up policies and submitting sales leads. The impact on our service, retention and operations has been immediate.

Ashley Gray - Managing Director of Vetsure

THE CLIENT

American International Group, Inc. (AIG) is a leading international insurance organization, serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. AIG’s Danish office offer Travel Insurance, Expat Medical Insurance, Kidnap & ransom Insurance and customised commercial lines property products and services.

THE RESULT

All policy management tasks that were previously manual are now automated and adding new products now takes days. This has meant a huge increase in efficiency and AIG are now considering rolling out to all offices across EMEA region.

THE CHALLENGE

CAASCO was going to begin underwriting their travel insurance business and rolling it out through their pre-existing distribution network. They needed a system that could provide underwriting and product building capabilities with integrated sales channel management. This project also included integrations to third-party payment providers, EDWs, document management systems and pre-existing distribution platforms.

THE SOLUTION

NIS implemented the WebAgent Sales solution which consolidated client management, quote/issue workflows, premium and payment collection, policy fulfilment, and sales reporting onto one cohesive platform and rolled this out across all sales channels, including B2C, call centre and sales agents.

We scanned the global market for a suitable solution supporting our travel and medical sales as well as future related products. We found the standard package from Nordic Insurance Software to be the most comprehensive, innovative and cost effective solution available – and we have not been disappointed

Carlos Coutinho – Director Club Insurance, CAASCO

THE CHALLENGE

The project had 2 main objectives. Firstly to move ECIS from several old legacy systems on to a single platform covering all business and operational requirements. Secondly, release a new online web portal to enable employers to manage all of their employee benefits in one place.

THE SOLUTION

The ECIS solution uses the standard NIS Policy and Claims administration platforms for a suite of employee benefits products and a customer website developed on the NIS API. NIS Bulk Processes give ECIS users the ability to renew policies, send customer communications, process monthly direct debits, process weekly sick-pay claim payments, and handle seasonal holiday pay transactions, through a queued workflow system. These processes replace hundreds of hours of manual tasks each month. The claims administration system is used for handling claims which are automated to a high degree to reduce user touch points. The Employer Portal website allows designated employer staff members to securely access and edit information about their employees and allows policy holders to notify ECIS about sickness claims for their staff, including the ability to upload supporting documentation to support the claims.

Canopy has been created as a multi-channel ‘self-serve’ tool to help companies manage their employee benefits programmes in a much more timely and controlled manner. Rather than instruct ECIS to make changes to their policy or to notify us of a sick pay claim, this can all be done online through Canopy, at their convenience.
“When initiating the project we looked at many different possible platforms but the Acturis NIS solution was the only one we identified that could address the complexity of the solution.

Phil Scarrett - Sales and Marketing Director at ECIS

THE CHALLENGE

Replacing an old legacy built claims management software and introducing workflow optimization for better claims flow and through-output. The project also included a full migration with active and old claims including all documents and financial transactions.

THE SOLUTION

NIS configured the standard GoTrex Claims solution for all business processes related to document management, payments, workflow handling and adjudication, built integrations to third party platforms and managed the migration of historical claims data onto the GoTrex standard software package.

We manage one of the largest Travel, Expatriate and Health Assistance and Claims operations in the North American market – by implementing NIS we have reduced our claims turn-around-time by 35% in 18 months, we expect even more reduction and rationalization as we proceed – we can recommend the NIS standard package as a very good return on investment

THE CLIENT

Willis is a leading global risk advisor, insurance and reinsurance broker with 18,000 staff in 400 offices worldwide

THE PROJECT

Automated gadget insurance and claims solution

THE SOLUTION

Nordic Insurance Software (NIS) delivered a complete Azure-based solution for integrating store-bought insurance and self-service robot-driven claim handling with a total delivery time of six weeks.

The solution was designed in co-operation with the customer and automatically orchestrates input and actions from consumer, claims staff, the insurer, retail chain and repair partner. The solution is built on the standard NIS platform with a retail-labelled consumer portal running inside the retailer’s website, and with web service integrations entering directly into the repair shop for instant on-line case management.

Willis manages the scheme on behalf of an insurer and a major national retail chain. The scheme has the purpose of increasing consumer loyalty via safety packages sold as part of the mobile subscription service.

Software robotics is scalable and handles communication between parties, financial registrations, case management and decision making within configurable limits.

The robotic engine allows human interaction anywhere in the process flows and is able to resume full automation after both planned and unplanned intervention.

Nordic Insurance Software has based the solution on the Microsoft SQL server and SSRS with an open API created on the .Net platform. The open structure makes it possible to create and deliver information to relevant parties with the desired information detail level.

THE RESULT

Because so many participants are involved in the processes, it has been an advantage to use the Azure platform as a focal point for everyone’s efforts. The platform has also been an important factor in achieving a delivery time of six weeks from project definition to live delivery.

The solution ensures consistency and punctuality for the consumer, resulting in a high quality service experience. At the same time, the major part of manual repetitive work has been automated, leading to labour savings and oversight reduction.

THE CHALLENGE

Zurich was searching for an all-encompassing, end-to-end B2B & B2C cloud (SaaS) solution for Zurich Global’s Travel Insurance offering. The solution should be quick to implement, flexible enough to allow for easy expansion into additional markets, robust enough to support considerable sales and claims volumes and have the ability to add a range of new products rapidly.

THE SOLUTION

NIS standard tools were used for both policy administration and claims/assistance across multiple global and local distribution channels, used by both internal and external entities. NIS Webservices technology was used to create all public fronting web environments.

NIS has been implemented by Zurich as a replacement for legacy applications and is also used in all our new markets where we are starting up travel insurance operations. It is one of the few, if not the only application we use group wide that is still fully running as it comes off the shelf. The functionality and flexibility of the platform allows extremely fast implementations. So far NIS has always been a fit for every solution.

Tobias Habluetzel – Head of Travel Insurance Development & Operations at Zurich Insurance Company