Some cookies are essential to ensure our website works for you. You may block or delete all cookies from this site but parts of the site may not work. To find out more about how we use cookies, see our privacy statement.

Are you in the United States?

Support

Product FAQs

Troubleshooting

Why is my laptop not charging using Power Delivery when connected to this device?

Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power.

For more information about Power Delivery, refer to the manufacturer of your hardware.