Release Notes (1/25/16): Lightbox forms compatible with secure sites

Our Product Team released some work this morning enabling lightbox forms to display on secure sites. We know this functionality is important to a lot of you, and we're happy to have this work out in the world!

+ Bug fixes

Possible to add individual addresses on a split test, but addresses are not included in mailing

Special characters in country dropdown appear as HTML

Radio and checkbox options in javascript signup show bullets next to them

On new send test, options to send plaintext only or html and plaintext don't work

On review and send, option to send plaintext only isn't saved if recipients are added first

This update appears to have caused an issue with our existing lightbox form. When visiting a secure location of our site (the login page) that included a lightbox form that previously worked, the lightbox script appears to cause a time-out error and you have to stop the script in order to login to the site.

Disabling the lightbox form resolves the issue, so the lightbox form does indeed appear to be the culprit. We've made no other changes to the site.

Hi there -- thanks for letting us know! I need a bit more information to dig in on this. Is the inactive "Test" form in your account the one you're referring to? Am I understanding you correctly, that you were able to get that form to display on the secure location of your site? If so, I'd like to know more about how you accomplished that. Both forms in your account seem to on http sites, rather than https.

Let me know if I'm not tracking with you here and if you have any other information on this.

No, it's actually the active one called "Lightbox". I have commented the code out on the site itself and left it active on the Emma side. Prior to today, the lightbox worked on the site using the embed code that is associated with that form.

To get it to work previously, I included the embed code in our Master Page file for the site (we're using ASP.NET), which makes the lightbox display on every page on the site since every page uses the Master Page file. I didn't have to make any other changes to the site or to the lightbox itself. We redirect from http to https on our login page.

Thanks for those details! Since the form is commented out, we're having trouble seeing the problem. Would you be up for enabling the form again so that we can check it out? We definitely want to dig in here to see what might be causing that interference.

Suggestion: You might check with the product team about adding instructions to implement the lightbox forms on Google Tag Manager. I know a lot of sites are moving that direction, as opposed to raw Google Analytics implementations, and GTM seems to work well for us over here with the lightbox code.

Can you tell me specifically which sub-account you're working in and the name of the lightbox form? Did the form you mentioned first just stop displaying today? Have you made any changes to your site recently (just gathering details)?

Can you specify what kind of "wild characters" you're talking about? Our product team has definitely seen things like the spaces in your URL shared above (%20 = space) throw that invalid URL error. I believe that's expected behavior, but I'd like to see what other kind of characters we're working with here.