Jawatan Kosong IT Call Center Support Titiwangsa 2017 Xetron Solutions Sdn Bhd. Good Afternoon for loyal visitors who are need job. Hopefully not despair give to find a job that corresponding with dreams your needed. Indeed often find a job that convenient is hard in this year. On this occasion, the admin will give information Jawatan Kosong IT Call Center Support Titiwangsa 2017 Xetron Solutions Sdn Bhd. Here news more detail about Jawatan Kosong IT Call Center Support Titiwangsa 2017 Xetron Solutions Sdn Bhd.

Here is criteria job description that you must meet to submit Jawatan Kosong IT Call Center Support Titiwangsa 2017 Xetron Solutions Sdn Bhd which opened end of this month:

Job Responsibility

The First Level Agent is responsible to provide User Helpdesk Services to inbound customer calls. This includes the usage of remote tools to analyze and resolve tickets. Answer "How do I questions" for dedicated Hard- and Software within the customer environment and perform software distribution to endpoints. Due to his skills, he is able to solve the majority of incidents directly.

Answer inbound customer calls, including detailed recording of the issue according to defined processes. Check if reported incident is covered by contract and also if caller information and address details are correct, then initiate defined actions. Transform tickets created by E-Mail or Fax into the Ticket system. Retrieve customer agreement on cost coverage, if no contract exists. Identify and escalate situations requiring urgent attention.

Usage of available solution trees and Knowledge base to resolve tickets and advise customer on appropriate actions on the phone. Usage of remote tools (where applicable) to analyze and resolve tickets. Answer “How do I Questions” for Hard- and Software in the customer environment. Enter correct spare part proposal by using individual product configuration details. If not successful in solving the ticket, forward to the next appropriate level.

Provision of added value services during non-peak times.

Report on faulty master data if noticed. Inform Service Line Manager (e.g. teamleader or supervisor) or dedicated CEC agent in case of customer escalations.

Provide detailed information on all performed activities to next appropriate level according to process definition. If incident is solved log all required debriefing information in the ticket according to process definition (incl. usage of service coder). In dedicated cases enter debriefing information from field services.

Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps. If necessary cancel a customer incident at customer's request and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival). Ensure high levels of customer satisfaction with individual calls.

In dedicated cases provide briefing information to appropriate third party provider.

Observe technical or process problems at all times.

Proactively inform Service Line Manager (e.g. teamleader or supervisor) about potential problems and offer improvement suggestion, if possible.

Frequently use the corporate knowledge base to find solutions and provide input for it

Only registries that meet to qualifications above of that will be called upon to perform the next test. For that, if you are interested and meet the participants Jawatan Kosong IT Call Center Support Titiwangsa 2017 Xetron Solutions Sdn Bhd above, please submit your application before not applicable.

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