Samsung forum: Samsung TV missing all APPS & Unable to re-install

I have a 2010 Samsung UE40C6715 LED Tv, which I have not had connected to the internet for over a year. Just re-installed a fresh connection & verified connection via Network Test.Upon clicking Internet@TV I have discovered "ALL" the default Apps that were initially installed within TV when purchased in 2010 & in operation the first time I had the internet connected on the TV are now missing. I cant access any Samsung Apps or the settings menu within the Internet@TV menu.Apart from the "recommended" menu selection at the very top of the screen ( which I can not access either ) I get the black dialogue box stating presumably the default dialogue of "This feature may not be available in some countries" ( im in Sweden & it was available when initially installed back in 2010 ) .

I have even rebooted the TV back to factory default settings (exit menu held down 15 secs) starting all channel tuning & internet connection from scratch several times without any improvement in re-activating either the default Apps or even being able to see any to download.I simply cant search for any Apps, itslike parts of the menu selections under Internet@TV menu are inactive.

Please help , as had intended to use youtube for a party next weekend.

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Norway. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Norway portal for support on that product: http://www.samsung.com/no/support/model/UE40C6715USXXE

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