Basically I made my first deposit and got a £50 bonus. I made a withdrawal of £400 which was everything I had in my account. It turns out I breached the rules regarding the size of bet that is allowed whilst using my bonus. Ok fine

So the next day I made 3 further deposits £40, £30 and £30. I did not receive any further bonuses that day. I then made a withdrawal of £600. This was all my money and no bonuses! Now I've been told I'm only allowed £230 out of the £1000 I've tried to withdraw.
On top of this,
Verifying my account is a nightmare. They say as part of the verification process they must call you and chat on the phone. On 2 occasions now I've told them to call me and the email has been ignored.

We have forwarded the issue to the investigation team. They are investigating the issue on priority. I believe they will soon come back to after the they come to some conclusion after the investigation. Thank You :)

So Adam called me this morning and confirmed my account was fully verified.

He also stated that the casino had made a mistake and that I am entitled to the £600 I had won but they were not going to give me any part of the £400 I had won due to breaking a ruling whilst using the bonus.

Adam insisted the money would be paid today into my bank. I've just checked my account and it says pending.