Project Description

City Hall of Paris boosts its digital transformation with Dial Once

City Hall of Paris launched Dial Once in order to make the web content of parisinfo.com more reachable to Parisians.

In order to answer to all Parisian requests, Dial Once provides a digital interface by digitizing inbound calls. This global digital project with City Hall of Paris helped one of the main public administration in France to imagine and materialize a new way to reduce handling costs and improve user experience.