AI (Artificial Intelligence) is about to Reshape the Workplace. How?

Of late, a great topic of discussion is on the true meaning of Artificial Intelligence. As the field is witnessing progress there is a constant evolution in the meaning as well. In simple words, artificial intelligence is the ability of the computer to perform tasks commonly associated with intellectual human being. It is predicted to fundamentally reshape the way in which organisations work.

Artificial intelligence and Machine intelligence is often misunderstood as a substitute for each other. Machine learning is basically getting the computers to program for themselves, here it allows the data to internally train the data sets. Machine or Artificial intelligence on the other hand means ‘intelligent computers’, computers without human intervention capable of pattern discovery, discerning context, to reason, and to learn and improve themselves overtime.

What’s in the Future……?

In the future with this type of evolution, it will not necessarily be Humans v/s Computers, but man and computers working alongside in harmony to improve the way we work. So the employees who do routine manual or routine cognitive job roles, will have a high chance that their jobs will be replaced with computers and they will have the availability of time to invest in areas that they are interested or jobs that require advanced skills. Making machines responsible to do the repetitive tasks can go a long way. It will take the creativity and innovation quotient of the human race to enhanced levels. Furthermore, this technology is not only set to impact the workers with routine repetitive jobs, if your job is of routine cognitive nature then artificial or machine intelligence will play a role of a digital advisor, it will play a role where man and machine collaboratively work in tandem for betterment. Artificial learning and automation of certain jobs will then to a large extent become a good thing.

There are some researches which predicts that artificial intelligence will be responsible in making workers more productive and create new jobs. There is a belief that AI will help with automation that will not only assist companies to focus on higher skilled tasks and more creative jobs but will give them insights which will enable workplaces to use that knowledge in ways that cannot have been imagined so far.

Some stats on Artificial Intelligence:

By 2020 85% of customer interactions will be handled without a human

44% of executives believe “artificial intelligence’s most important benefit is that automated communications that provide data that can be used to make decisions”

By 2018 ‘customer digital assistance’ will recognise customers by face and voice across channels and partners.

By 2020, smart agents will manage 40% of mobile interactions.

9% of business data technology have artificial intelligence solutions deployed.

The artificial intelligence market is estimated to reach $40 billion by 2020

In the future, you will witness an Artificial intelligence revolution in marketing, where smart data and machine intelligence in collaboration will use artificial intuition which ape’s human intuition. For e.g. creating advertisements whose images and phrases evolve based on viewer response.

However, reaching the state where organisations will be machine intelligent is not so easy. The majority of our efforts at present is on supervised learning, where we are training the computer on instances that are labelled with reinforcement, and doing that takes time. Also there is the impending challenge of embedding the technology into existing enterprise application. In doing that we will one day make the computer as intelligent as the human brain.

25 years ago the internet impacted the wider world, it revolutionised the way we existed, changed the way organisations functioned. We are at the identical brink of time where in the next 25 years Artificial Intelligence might have the same impact on the way we work and live.