The personnel were friendly, accommodating and helpful. They were not extremely knowledgable in the product although they were not unsatisfactory. Their were several personnel who were obviously new and in training. The associate that took care of crediting our "turn in" item and charges for the "replacement" item identified himself as an Assistant Manager but required assistance and assurance as to steps in ringing up the sale from the Store Manager. The Store Manager did not remain at the register with the Assistant. There was and there still is a problem with the billing. He charged for pick up and delivery of the inoperative freezer and the new refrigerator/freezer even after we insisted and suggested he check with Chicago who assured us that there would be no pickup/delivery charges. Obviously he insisted on the charges and since we needed the appliance, we saw no option. We do need rectification of this situation. I would like to reiterate that the personnel were accommodating and attribute the problem to their lack of experience rather than any negativism or attitude on their part.

Brigit, the sales lady was wonderful. She and Holly went over and beyond the call of duty to help me find the appliances I wanted to remodel my kitchen. I did have to return a few appliances, but some were because of mistakes in measuring on my part. Also, some of the appliances returned were manufacturing faults (as told to me by the repairman) and not the fault of the sales people. I do not believe for one minute that Brigit or Holly would have sold these appliances knowing they were faulty. These sales ladies were awesome.

I was extremely surprised by the amount of merchandise available in the store. I'm very pleased I checked the Sears Appliance Outlet online (which was prompted from a sales ad I received in the mail). The associate was very helpful and got me in & out in no time at all. Even scheduled delivery of my purchase.

My wife and I wanted to purchase a stove immediately and replace the refrigrator at a later date. The outlet did not have the color we wanted in the stove that would match the refrigrator. The sales clerk showed us a refrigrator that matched the stove, offered us to apply for a Sears credit card to help make the purchase of both items. We were approved. We made our purchase of both items, left the store with extra money in our pockets and a Sears charge to help with future purchases. We are a VERY HAPPY COUPLE!!!!

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I called the Sears Outlet store first and one of the other sales associate told me, Donna, was busy and would I please leave my phone number and she would call me back. She called me back within approximately two minutes, which I thought was outstanding. The manager David, also introduced himself to my friend and I, who also purchased a washer and dryer in this store. A great experience.

Went in looking for certain washer the web site said was at store, then after speaking with sales associate and seeing it, one of the helper guys(warehouse loader?) there said he saw a nicer one in back, but little more in price. He took me in back to show me the washer. It was NIB!(new in box). SOLD!!!! It was only $30 more than the one I 1st wanted!!! Thanks for your help and now i know where to go for any of home needs!!!!! Timothy Russell