Batteries made by various manufacturers may present some difficulty in working properly in the movement. A poor electrical connection can cause inferior performance. Ensure that the positive battery contacts are positioned over the nub on the end of the battery.

The problem area is typically the negative end of the battery. Ensure that the negative battery contacts are positioned completely on the metal contact area of the battery. As necessary, bend the battery contacts out to ensure that they are not making contact with the battery casing. If necessary to ensure a proper contact on the negative end of the battery, take a 1 inch by 1 inch piece of aluminum foil and fold it over tightly to the size of ¼ inch by ¼ inch and place it between the battery contact and the battery.

Other issues and remedies.

Pendulum will not swing: To provide proper pendulum operation, it is also necessary to ensure that the clock is level. Also check that the pendulum is properly located on the pendulum hanger and that the speaker wires are not interfering with the pendulum operation.

Chime volume is off or lower during the day and louder at other times: The nighttime volume reduction or shut-off is not properly set. Reset the nighttime shut-off.

Chime volume is always low: Attempt to increase volume using the volume control knob. If this does not solve the problem, replace the batteries.

Chime is off – will not chime: Ensure that the chime is not in the “OFF” position. If this does not solve the problem, replace the batteries.

The clock chimes several minutes before the hour when the hands are moved manually: This is normal. The clock will chime on the hour under normal operation.

If your purchase is new, is missing a part, and was not in the original carton, contact the location where you purchased the item. This will be the quickest and easiest way to obtain parts that they likely have, but failed to provide.

If your clock is new, is missing a part, and was in the original carton, carefully check the packing material. At Howard Miller we take great care to include all parts with every item. If your are confident that the item is missing, contact Customer Service at (616)-772-7277 or go to the QUESTION section at the bottom of this site and detail the part that you need. Have your model number, serial number, and sales receipt available before you place the call.

If your clock is not new or if a part is damaged and parts are required, contact Customer Service at (616)-772-7277 or go to the QUESTION section at the bottom of this site and detail the part that you need. Have your model number, serial number, and credit card available before you place the call.