Overview
With the AOS tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and...

Work with Support
The new IBM Electronic Support site is ready to help you with all your IBM Support questions!
Today's blog is part 6 of a series covering the IBM Electronic Support information site @ ...

Remote maintenance consists of autonomous maintenance work that does not require an immediate interaction with the client. The remote maintenance process is started when the product detects a malfunction and notifies the service provider. Product documentation...

Today's Tip: Work with IBM Support using IBM Assist On-site IBM Assist On-site IBM Assist On-site is a secure, on-demand, hosted service that allows IBM Support Engineers to connect to client systems. You can find IBM Assist On-site on all IBM Support...

Sometimes the best approach to help customers is for IBM Technical Support to connect to customer's systems with their permission. Assist On Site is an IBM Tool widely used to dial into customer's systems for technical support for products such as DB2...

IBM Education Assistant is a series of educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs. New IEA modules published in April: Rational ClearCase Global...