Review rating:

Terrible funds transfer

1 out of 5,
reviewed on Jan 18, 2019

When my funds got low in Europe it took 3 days for my card to be topped up, meaning I could not eat, drink or pay for accommodation. But that’s fine cause those clearly aren’t necessities. Calling ANZ assistance was also useless as the calls took so long my sim ran out of money, which I then could not top up because my card would not work. Great! No money and no data, thanks ANZ! If it weren’t for my friends, ANZ would have granted me the great character building exercise of being homeless in Scandinavia in the middle of winter. Not quite what I signed up for but I guess they do like to go above and beyond.

Do not put yourself through the stress

1 out of 5,
reviewed on Jan 10, 2019

App is rubbish and locks you out very quickly and then when you call number listed in card the service is awful. Waited 30 minutes on hold. No online support-at all. Phone support ZERO. Use any other card but this.

Don't use

1 out of 5,
reviewed on Dec 12, 2018

This was shocking to use right from the start. ANZ staff were useless and couldn't even activate it properly. They told me they had loaded on the funds but hadn't so I was stuck in Europe without being able to access my money. Do not get - it is not user friendly and was a huge pain

Good foreign exchange rates

5 out of 5,
reviewed on Dec 07, 2018

The card was accepted in Europe. It was easy for me to manage my card and balances whilst overseas. Customer service at my local bank was excellent in applying for a travel and credit card. ANZ also offer good foreign exchange rates.

It worked!

4 out of 5,
reviewed on Oct 20, 2018

Travelled to Japan for two weeks and had absolutely no issue withdrawing cash or using credit function. I had money left on it when I returned to Australia and have been using it on a daily basis for grocery shopping. I was concerned when I read other reviews but it worked everytime.

Worst card ever

1 out of 5,
reviewed on Oct 12, 2018

Travelled to USA and Canada. Within a few days card would not work, transactions declining continuously. Phoned reverse charge number and then had to pay $220 to hotel for call, so much for reverse charge ANZ! Backup card continued to decline, could not use it for transactions or get any cash out. A terrible experience. Had to use my ANZ visa card as instructed by ANZ due to cards not working. Informed all charges would be reversed when arrive home. Well now ANZ won't reverse $1400 in fees and charges (away for 3 months). Also found fraudulent transactions on travel card that were never made. Now also informed that these will not be reversed as apparently I used my pin with a card that would not work. Customer service does not exist, dreadful trying to make contact when overseas, contact made via their international e-mail (kept a copy) and told they never received it. Appalling that you have money in a travel card to use and you can't access your own money. Travel card web site is almost impossible to get onto also to check balance etc. PLEASE don't put yourself through this, ANZ are terrible to deal with. After being a customer for years decision now is to withdraw all our account etc with ANZ and Ombudsman currently looking at situation.

Wish I had read all the bad reviews before I got one!

1 out of 5,
reviewed on Oct 12, 2018

The card was nothing but trouble whilst travelling in Europe. It would not work correctly and I had to keep calling Customer Service about it. They had no idea why and were absolutely hopeless. We ended up using cash instead as we couldn't rely on the card at all. Don't purchase one - I wish we hadn't & we're out of pocket now because of all the problems we had.

So easy to use

5 out of 5,
reviewed on Oct 05, 2018

Got the travel card from my local branch of ANZ for travel to the UK. It was really easy to set up and load. The website was easy to log in and keep track of transactions and balances and you can set your own pin. So easy to use in the UK for purchases and ATM cash withdrawals. Loved the idea of the back up card for just in case. On return to Oz it was easy to do a wallet to wallet transfer from pounds sterling to Aussie dollars and continue to use until card empty. Ready to reload for the next trip wherever that may be. Can’t comment on customer service as there were no issues to resolve but I would certainly recommend it.

Dont rely on it to work!

1 out of 5,
reviewed on Oct 02, 2018

Only works in some banks.. Constantly gets refused in south America. Comes up as stolen on the sellers machine, have to convince them not to call the police and escort me to the nearest bank. Called anz and was told "its not a problem from our side as far as we can see, there is nothing we can do".

Slow transfer of funds to the card

1 out of 5,
reviewed on Oct 02, 2018

Obtained the card to travel to the Uk. Transfer of funds is disgustingly slow transferred 2 lots of money to the card one 4 days ago the other 2 days ago. Neither has appeared on the travel card. I have reverted back to a normal visa. Wife has a Westpac Card transfer on Westpac is immediate.

Worked in India. Didn't work in Vietnam. Support was 100% useless / nonexistent.

1 out of 5,
reviewed on Sep 25, 2018

Totally unable to access any of my money in Vietnam from any bank. The advertised ANZ bank in HCMC doesn't exist any more. I called Australian support from Vietnam to sort it out and also sent multiple email messages to the ANZ secure mail because there is no support online available for travelcards. First ones were totally ignored. Phone call cut out because I had very little credit (that comes from not being able to access my travelcard money...). Didn't email me back.
Eventual email support replied but ignored my problem - just accepted my travel plans.
Emailed them again and they said they can't help. They gave me a BROKEN URL to contact. WTH!

Easy to use

5 out of 5,
reviewed on Sep 22, 2018

Recently went on a 10day trip around Singapore and used this style of travel card for the first time.
Obtaining it from ANZ was quite simple, it even includes a back up card.
It was so easy and convenient with plenty of ATMs that accept it if cash is needed and ATM fees are not much different to back here in Australia. We used it as a general eftpos card and just selected SGD upon payment and no fees were incurred and it was never declined.
We had previously loaded it with Singapore dollars and with the login details was quite easy to keep track of transactions.
One thing to note is that money can take up to 4 days to transfer to the account so be aware of your balance so you are not left without funds.
Will definitely use it again on our next travels.

Wish we hadn’t got one.

1 out of 5,
reviewed on Sep 21, 2018

Got locked out on one card because I made a mistake entering my pin. Tried to contact them with the information from our bank and could not get through. Tried to top up my card but couldn’t from overseas. Successfully changed my password to my account to check the balance and mix of currency and it will not let me into see my balance even though I can still access my money. It is a huge waste of time would have been better with cash. ANZ were not helpful at all to us overseas and we have been a customer for decades.
Absolute nightmare way to handle your finances overseas. Lot of the time when I tried to access the web site it was showing “ Can not access the Server”.

Terrible

1 out of 5,
reviewed on Sep 20, 2018

Hard to find landing page on google search. Transferred money on Friday, didn't appear on card until Wednesday - 5 days on holidays is a long time watching what you spend. I was told I would pay a fee if I got money out at ATM. Never again.

Frustratingly unreliable - doesn't do what it claims to

1 out of 5,
reviewed on Sep 17, 2018

We pre-loaded an ANZ travel card for my 15 yo daughter to have sate access to money while on a school trip in Indonesia. Not only was it frustrating for her that it never worked at ATMs in Indonesia - she could never get out cash at ATMs - buying things on VISA credit was hit-or-miss in their acceptance of the card, It was also hugely inconvenient!! Her teacher ended up having to loan her cash every day, and we had to pay her teacher back when she got home. Extremely disappointed in the card.

Travel Card stopped working overseas

1 out of 5,
reviewed on Sep 17, 2018

I've been to Switzerland and France the card only worked in some places but once I got to Spain it wouldn't work at all! Tried calling the overseas reverse charges number got left on hold. I hung up as I don't know if it actually was reverse charges. Very upsetting as Anz recommended the card instead of taking cash. Won't be getting in one in my future travels.

"Unclaimed" funds

1 out of 5,
reviewed on Sep 04, 2018

Seven years ago I purchased an ANZ travel card for a trip to Europe, the UK and the US. I loaded all those currencies on it. When I returned to Australia, I went into an ANZ branch to claim the balance remaining on the card. I was told that it was not possible to be informed of what the balance was .. but leave it with the bank and they would refund the money into a nominated account. I completely forgot about the whole incident until today, when I received an email from ANZ travel card informing me that there are funds remaining on my card. So they never refunded the balance to me or even told me what it was. Turns out is was roughly $UAUD300. Now I have to go back into an ANZ branch to finally get my refund. Wonder if they're cleaning up their act after the Royal Commission? Feel cheated.

Excellent card so easy to use

5 out of 5,
reviewed on Sep 04, 2018

Had 1 week Bangkok and 2 Weeks Phuket had no issues using ATM at any place. Loved having a back up card just in case. The Portal was so easy to use to check balances. I tsf money onto the card took 3 days as I expected. Will definitely use again next trip.

What details do I use to log on and change pin?

can the anz travel card be used in bali?

How do i discontinue my card?

When we returned back to AUS after all the difficulties with the ANZ travel card we transferred our USD back into AUS via manage your money on travel card website. We then went into an ANZ branch and cancelled the cards and the balance was then deposited back into our saving account.