SMART DIAGNOSIS™

Your LG washer is equipped with all
of the latest technology, even when it comes to
troubleshooting. We've created Smart Diagnosis™
Technology to help diagnose and solve any problems you may
have with your washer quickly and correctly.

TWO WAYS TO DIAGNOSE PROBLEMS

TROUBLESHOOT WITH AN APP

With the addition of the free Smart Diagnosis™ App
you can diagnose problems without ever needing to call an LG
representative. This application can record and analyze the
special tones emitted by Smart Diagnosis washers and can
instantly provide you with trouble-shooting steps to get the
problem fixed.

CONTACT US

If you have a problem with your machine, or can't figure out
what to do when you get an error
code, simply contact
us. Our LG customer service representatives will ask you to
press a few buttons, and your washer will emit a tone to
communicate operational information that allows us to give you
a precise diagnosis right there, over the phone.

STEP BY STEP GUIDE:

Contact Customer Support at 1-800-243-0000
(1-888-542-2623 in Canada).

When prompted, press the POWER to turn on the
washer.

When prompted, place the mouthpiece of your phone
very close to the POWER button.

Press and hold the WASH TEMP button for three
seconds, while holding the phone mouthpiece to the icon or
POWER button.

Keep the phone in place until the tone transmission
has finished. This takes about 4 seconds, and the display
will count down the time.

Once the countdown is over and the tones have
stopped, resume your conversation with the call center
agent, who will then be able to assist you using the
information transmitted for analysis at the call center.

Washing Machine Guide Designed with
advanced features and functions, LG washing machines make it easy
to keep your clothes looking their best. Whether you're preparing
to install your washing machine, want to learn
about your washer's specialty cycles, or are searching for
information on your control panel, our Washing
Machine Guide offers the information you need.

Of
course, we don't anticipate that you'll have any problems with your
LG washing machine, but if you
do, our free Smart Diagnosis™ App can help you diagnose
problems without ever needing to call an LG representative. Learn
more about it in our Washing Machine Guide, along with other simple
solutions. Plus, we'll keep you well informed about washing
machine maintenance that will help your washer run smoothly for
years to come.