I had started to reply that we never OLE objects or Visio files, and that we
all had SP 3 previously installed, etc. But then I decided to actually check.
The documents in question are not our normal Component Maintenance Manuals or
Service Bulletins. They are quick start guides for a new product, and happen to
be loaded with Visio OLEs! It also turns out that her computer was only up to
SP2 until she was moved to a new box, at which time SP3 was installed. I was
able to open and save the problem files because my machine is also at SP2.
Thanks also to Mike Feimster for pointing out a known problem with the version
of Arial Black that comes with SP3.
This is a great list!
Clint
Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113
-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lea Rush
Sent: Wednesday, March 18, 2009 10:44 AM
To: framers at lists.frameusers.com
Subject: RE: Font and Graphic problems after installing Acrobat 9.0
Hi Clint,
Here's what a quick Google found. I'm not berating you for not looking; I'm
just building my troubleshooting skills for my own use. (Of course, I'll keep
relying on this list for its vast learning opportunities).
OLE images, especially on SP3:
http://lists.frameusers.com/pipermail/framers/2008-June/012880.html
For a long and very informative discussion on the error, especially as regards
SP3 (including our own Art Campbell), look here:
http://www.adobeforums.com/webx?14@@.59b54413/0
Might also be network-related:
http://objectmix.com/adobe-framemaker/783047-internal-error-when-saving-fram
e-file.html
Good luck!
Lea
_________________________________
Lea Rush
Software and Documentation Specialist
Astoria-Pacific International
PO Box 830 Clackamas OR 97015
PH: 800-657-3010
FAX:? 503-655-7367
-----Original Message-----
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Owen, Clint
Sent: Wednesday, March 18, 2009 9:39 AM
To: framers at lists.frameusers.com
Subject: Font and Graphic problems after installing Acrobat 9.0
We use FM 7.0 p578 on Win XP, SP 3.
My coworker recently had Acrobat 9 Standard installed on her computer, then the
hard drive was cloned into a new box and the operating system was reinstalled.
So we don't really know what caused the problem.
For some FM documents, which she has worked on many times before, she has two
different problems, which we don't know to be related, but started at the same
time:
1. When she opens the file FM gives a message that it can't find the font
Arial Black, even though we can see it in the Windows font directory and it
shows up in the FM font list as well. She allows the substitute and moves on.
2. If she tries to save the file with the same or a different name she gets
this message "An internal error occurred while writing imported graphics in
this document. The file has been saved, but has lost some image data. Please
report this error to Adobe Technical Support." What gets saved is a file like
"***.814".
I can open the same document on my machine, which has the same versions of FM
and Windows, but Acrobat 7 Pro. She has Adobe Type Manager installed, which I
don't.
The IT guy is busy reinstalling FM 7.0, which is all we could think of to try.
Are there any ideas or suggestions out there?
Thanks,
Clint
Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113
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