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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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hi sir..
please follow the step's
menu> tools> settings>phone> restore factory setting's>ask for passward generally 12345 or ur security code..
it will fix the problem to new mobile..
if not check whether the blacklight is in off condition,, i am there to assist u .. don't forget to fix it.. thank u..