Typical problems

Written by Kirill Updated over a week ago

Deposit

If you made a deposit to our Exchange and did not receive your coins, first, you should check your wallet on the explorer whether there is a deposit transaction to the STEX wallet. Deposit delay may last 4-6 hours. The quick depositing of the costs to our Exchange is under development. If you are waiting for your deposit more than 8-10 hours, we strongly recommend you to create ticket to our Technical Support Team.

If you see "withdrawal error" while withdrawal process, please, firstly, check your withdrawal address. Please, do not create ticket as we check and cancel each not processed withdrawal. Your coins will be sent back to your wallet.

Email confirmationIn case you did not receive the withdrawal confirmation to your email box, please, be so kind to check your spam box first. Occasionally, it requires some time to receive an email, so, please, be patient and wait a little bit.