Hi I Just bought TB15 and stated using it.The problem, however, is that my XPS 13 becomes pretty hot when it is connected to the dock.It becomes hot and operates fan even for normal light uses like web surfing or listening music.Is it normal issue that all the user have or abnormal?Thanks!----------------------------------------------------------------------------------------------------------------------------------------Additionally, when i connect intel realsense camera to TB15, all devices connected to TB15 is disabled and does not work. The laptop must be restarted to be operated normally.

Hi,I recently set up my XPS15 with a TB15. Everything is working well so far, however, when I plug headphones into the front-facing audio jack I still hear the audio through my desktop speakers (plugged into the back of the TB15) and not my headphones.Ideally, I would like to be able to keep the headphones plugged in and simply switch back and forth before outputs with some Windows 10 option. Is that possible? If not, how to I get just the headphones to get audio?Thanks!

I have just recently purchased a Thunderbolt TB15 from Dell. I was so excited until I connected to my laptop.I followed the instructions for the drivers installation http://en.community.dell.com/support-forums/laptop/f/3518/t/19677047It didn't work. I remove all the softwares and tried again, still no improvement.I finally gave Dell support a call, but it didn't resolve my issue.So, I am currently able to get a power from the TB15, but that's it. All other ports, USBs, Ethernet, etc. are still not working.When I plugged an Ethernet cable, I can see the blinking on the TB15 but it didn't connect to my laptop.I have a 9350 series.FYI, I searched on this forum and tried to do all the suggested solution, but I have no luck.

Just received my 4th XPS 9550, previous onces had faulty motherboard, keys falling off, and faulty hard drive). I updated everything straight off of the dell website, including the bios. But I still can't get my thunderbolt dock to work. I plug it in and makes the noise indicating something is being plugged and unplugged. It looks like it can't decide between being on wifi or LAN and the Realtek USB GbE family controller keeps on disappearing in the device manager. I have updated that drivers as well.XPS 15 9550 i7 500GB SSD 16GB RAM Windows 10 64 ProThe dock will somewhat work if I don't have the LAN cable plugged in the back. I can't use any wireless devices (mouse) plugged into the dock because it stops working after a minute. I've also noticed the ASMedia USB controller has fault icon on it. Tried updating those drivers. Every once in a while, the second monitor will go in and out.I have conducted all their diagnostic tests and all are good.Anyone have any suggestions?I'm a student and need my laptop everyday. If this is another hardware issue, I'm going to return it. I doubt the 5th unit in 1.5 months will be any different.

Answer:XPS 9550 not working with TB15 Dock

If it's of any consolation, we are all experiencing the same problems:1) LAN disconnecting2) USB devices connected to the dock disconnecting3) External monitors blanking out for a few seconds4) Fans ramping up and extremely noisy when dock is connected.It's not the laptop (I replaced 3 for the same reasons you mentioned). It's most likely (or at least I hope so) the thunderbolt software/firmware.I'm still trying to decide whether to return my TB15 or wait for Intel/Dell to fix this...

Hey,I'm using XPS 13 with TB15 and nothing helps. I keep getting an unstable connection with the dock.I've read all the support articles on TB15, I've updated the latest BIOS and the latest Drivers for both the Docking and the Laptop but NOTHING.I've read all the support articles on TB15 on Dell site, I've updated the latest BIOS and the latest Drivers for both the Docking and the Laptop but NOTHING.I heard that there is a replacement for this product - TB16, how do I open a request for a replacement?how do I open a request for a replacement?Thanks,Uri

The thunderbolt dock was working. I was gone for a week. Came back and plugged laptop into dock. No longer works. The dock will charge the laptop, but none of the devices are recognized. Drivers are up to date.

If I put my computer in "Sleep" mode and turn it back on, I can never get the dock to work again. I have tried to upgrade BIOS and drivers as described in several posts, but it doesn't work. The only working solution is to restart the computer. Has anyone got the same problem?

After a long series op updates and firware upgrades we still encounter much trouble with the HP Thunderbolt Dock's Recently (7-2-2017) we installed a new HP ZBook G3. We always reinstall our ZBook G3's with a 'clean installation' of Windows 10 and the required HP Drivers. After adding de required software on this laptop our nightmare begins... Unable to attach usb keyboard or mouse on the Thunderbolt Dock and after rebooting a few times even windows crashes.Once you detach the dock,the coputer will eventually start again and will work as it should.Any attempt to unload update drivers and reinstall have no effect. After contacting HP support we received a link Troubleshoot Thunderbolt 3 Dock.In this document they descrbe a specific order in which to install you drivers. Since we already tried this in all our previous problems with the dock, i was getting somewhat despirate...Untill yesterday where i stumbled upon a message on the HP forum including the use of Citrix Client Software which happens to be so in our case. After a clean installtion of Windows 10 and installing the drivers in the required order like described in the Thoubleshooting documentation the Zbook and thunderbolt dock both work fine.Then i installed the citrix receiver 4.6 software and al my troubles were back after a reboot. I removed the Citrix Client and now everything works perfectly. The next challence is to get Citrix working again........... Read more

I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3. I recently updated the BIOS and firmware to the latest version to fix other "dock" issues. Am now at the latest for both. The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update. Neither keyboard, mouse, or USB memory work in the dock. I've tried going to HP support and installing any of the updates with USB in it, but it hasn't worked. I have a workaround--just plugging in to the notebook directly, but would like to get my dock fully functional. The Device manager doesn't show any devices with issues. I'll try to update, but I don't know which one to look at.

Dell XPS15 + TD15 is the biggest fail of 2015 and 2016.This is unbelievable example of software team incompetency.If XPS15 works in common stable after 6+ months after sales started.While TB15 not only lags, but every new software update adds new lags and bugs, even not always fixing previous. This is unbelievable worst software processes.And this is one of the best PC laptop and one of the best Thunderbolt dock.

The problem is not new:I have Dell XPS15 9550 + TB15.Sure this doesn't work with a closed lid with any configuration.But it doesn't work even with opened lid. I used this manual to configure and update drivers/firmware.It was working for me in June, and first part of August (sure with lags, but I was able to work with this).But then, suddenly %), without any updates, lags frequency increased. And my external monitor became turning off every 1-10 minutes. Sound and mouse too.Without any updates, like a magic.After updating from scratch of all drivers and firmware (the same manual), nothing changed.Actually I think monitor works with more lags.As a customer who used V131 laptop, Dell monitor for many years, it looks like that were last products I purchased..

I have a new XPS 15 9550 and a TB15 dock. Thus far, the road has been long and hard to get this PC operational. One of my couple remaining issues is that when I plug an ethernet cable into the TB15 dock, it appears to crash the dock. I lose video and audio output from it. To recover, I can unplug the ethernet cable, unplug the Thunderbolt cable from the PC, wait a few seconds, and then plug the Thunderbolt cable back in. I have installed all of the newest network and dock drivers for the XPS 15 9550.Is anyone else having a similar problem? Any ideas on what I could do to resolve it?Thanks!

Answer:Using Network Cable Crashes TB15 Dock

This procedure seems to solve the ethernet issue with the dock:Go to the properties of the WIFI, "Control Panel\Network and Internet\Network Connections", Right click on the WI-FI adapter, Properties, Configure, advanced, Power output. Change it from 100% to 75%.Source:en.community.dell.com/.../20915913

Hello,Everyone appears to have issues with the dock such as a port not working or stuttering or resetting. But I am not having ANY of these issues. The only issue I am having is I cannot close the lid with an external monitor. I have already changed the settings on the XPS 9550 to "Do Nothing" when the lid is closed both on battery power and without. I also plugged it into the power adapter just in case.What happens when I do close the lid is the external monitor goes to sleep and ALL peripherals connected no longer work (including display) after opening the XPS again. I have to restart the computer for the dock to work again.No overheating issues, no fan issues, no stuttering, other than this small problem. Anybody have any solutions?

Answer:XPS 9550 TB15 dock combo, closed lid issue?

This isn't a TB15 issue. I've seen the same problem with third-party USB-C video adapters. I believe it is a power management problem. If you're using Windows make sure your power management features are configured so that when the laptop lid is closed Windows will "Do Nothing" when you're connected to AC power. (YOU DID THAT.) If you're using a Dell monitor, I found that some of them have hyper- aggressive power management features. On my UP3216q, there's a setting to disable the monitor sleep feature but it doesn't work. And there is almost no delay between when the monitor loses the picture signal and it begins its sleep countdown. If I reboot my XPS 15 9550, the monitor will be asleep before the machine comes back up. I'm using Windows 10 and I also have some questions about the power management features there. In fact the whole settings/control panel dichotomy is really screwed up.I have an additional problem with closing lid — it can cause the monitor to blink on and off. This seems to be a Dell laptop to Dell monitor problem. And it may be 4K and/or USB-C related. Here's how I solved the problem, and you're not going to like it. But I'm getting used to it: I just tuck the laptop under the monitor edge and leave it open 3 inches.By the way, I'm not having any problems with the TB15 either. In fact I just ordered a second one. You really have to keep up to date on the drivers and firmware, though. The ones... Read more

I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).Now, it's completely useless. Can anyone help, any suggestion ?

Ever since I installed all the relevant firmware/driver updates for my TB15 and XPS-15, I have experienced random BSOD's. I finally have narrowed the cause down to the driver for the Realtek GbE Family Controller. That driver is rtux64w10.sys. I have installed the latest version (10.6.1211.2015) from the Dell Support site. I was using a previous version (10.5.1019.2015) with another USB-C Ethernet adapter and that worked fine. This is one among several problems reported here about the TB15. If this is not fixed shortly, I will be forced to return it.JohnD

To make things easier I put the links so you do not need to search al drivers etc.I wonder why Dell do not communicate this at this way. After that myTb15 works almost perfect. Please let me know if this is also with you guys!RegsParianos Henri

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / 7510 / 7710 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.3. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe (Version 05-07-2016)N... Read more

Hi, I have just received the HP Elite Thunderbolt 3 65W USB-C Dock. I have plugged it in, and my Elite X2 1012 G1 charges, but that is all. None of the ports are working. Monitor is not recognised either. If I plug my phone in via the USB port, it will charge, but not recognise it as a storage device. I have searched everywhere, and cannot find drivers that will resolve this issue. I have:- Thunderbolt software installed, and running, but still to no avail.- Installed and run "Intel Thunderbolt Firmware Update Utility", but get an error that there is no controller driver. Please help. ps. The machine was reimaged with a corporate SOE. So I am not sure if I am missing drivers.

I finally received our Thunderbolt 3 docks this week. Same issues as OP. I was able to get it working by installing the Intel Thunderbolt Secure Connect under the Driver - Controller section of the drivers for the X2 1012 tablet. Hopefully this helps someone else. Direct link to the driver page below. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8741946&swItemId=ob_161921_1&swEnvOid=419...

From my laptop xps 15 9550, i couldn't figure out how to extent properly 4k resolution on each monitor.If I refer the dell website, I am supposed to be able to dual display 4k resolution on each monitor:http://www.dell.com/support/article/us/en/19/SLN301105Dell Thunderbolt Dock TB15

Whatever I tried several as combinaisons in extended desktop, i cannot get the 4K (but only the 2K max) at 59/60hz, i cannot even get the 4k in 30hz available in the HD graphics control panel:Primary display : dell 1 u2717dSecondary display : dell 2 u2717dBuilt-in display : laptop xps 15 9550 in on or none

Do you guys have the same issue ? or anyone already solved it ?

(The TechCenter asked me to use mDP and DP instead of using mDP and HDMI, the issue remains the same fyi whatever the combo between mDP, DP and HDMI)

HP ZBook Dock with Thunderbolt 3 usb device issues. USB Keyboard randomly sends a stream of a repeated character. I will be typing and mid worrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr d will get results like in the word above. The inverse happens alot too, were it just drops a few characters i have typed. USB Mouse lag is horrible. Both devices will stop functioning, need to reboot the dock to recover them. Any one have any suggestions or which drivers are the most stable?

Answer:thunderbolt dock

#HPExpertDayYou will have to update BIOS/Firmware if any. Install the docking station drivers. Try using a different keyboard, if the issue stops then issue was with keyboard.http://support.hp.com/us-en/document/bph07165

https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen). I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens total (laptop screen, monitor_1, monitor_2)?

Love the concept of the thunderbolt 3 dock, can't fathom how it was designed though. On my zBook 15 G3, the power and thunderbolt ports are on the right side of the laptop. The dock has the cable port on the left rear side, completely crossing over all the ports when you put the dock on a desk with the back facing away from you. Then they ship a cable that is barely long enough to put the dock directly behind the laptop and connect it. Where do I buy a longer cable HP, please!

I recently purchased a Dell Thunderbolt dock for my Precision 3520. I hooked up my Logitech universal receiver to the Thunderbolt dock. The mouse and keyboard have significant lags (the keyboard repeats itself periodically). As soon as I move the receiver back to the laptop, the lags disappear. The problem is so bad that the mouse and keyboard are basically unusable when plugged into the Thunderbolt dock.

Has anyone else experienced this issue with either a Dell or other brand Thunderbolt dock? Have you been able to resolve it?

Answer:Dell Thunderbolt Dock

The Thunderbolt is for displays and such, not for the keyboard or mouse. Having the USB-C ports there are for faster speeds to SSD's, etc.. You do not need it if you are not going to use 4K/UHD displays, which is what the technology ws created for.

Sometime soon USB may go away if Apple keeps pushing the Beige Box manufacturers to go that route, which will never happen, because the Beige Box manufacturers thought that Firewire was a joke and now we do not see it used much anymore.

As for lags, check the drivers and try to keep the Keyboard and mouse attached to the physical computer, not a dock that is used for 4k tv's.

As the only docking solution available and moving from a more traditional dock, its less than suitable. HP needs to make a longer cable and the end that connects to the laptop should be at a right angle. The cable is so stiff and thick it takes nearly 4" to make the turn. HP makes it impossible to find this out how long the cable is with out purchasing and at that point your stuck with it. Hardly a customer satisfaction issue they should want to propigate!

So I have a Precision 5510 laptop with Xeon processor, no 4K screen. My question is about this thunderbolt dock TB16. I have one HDMI out and was asked if I can make that work on 3 external monitors. None are 4K. Is that possible? Can it function as extended desktop, not duplicated? And if so, is that 3 external plus laptop? Or is the laptop screen on of the 3?

Answer:Thunderbolt Dock & 3 Monitors

Depends on resolution - see this article for more information:www.dell.com/.../SLN301105

I have a new ZBook G3 17" with ThunderBolt 3 dock station.I have install my laptop with boot up finger&password protection.I have connect display, keyboard and mouse to this dock.Every time I bootup, I have to open laptop to insert access data.This look like a stupid solution compare the old HP docking station that I have on my HP 8760W where dockingstation are working from first second and I can insert my access data (password) without opening lid.There are any solution to this problem ?I have also another problem. On the old PC was possible create a protected area of HD using a little part of it withHP ProtectTools. This SW is not possible to install on ZBook G3.I don't found any solution to create it. Only using Windows 10 (that I don't want to use) functionality.More we go on and worst SW/HW are delivery to user. AC

I just picked up the TB3 dock and all seems to be working, however it is not charging my laptop using the included Thunderbolt/Power combo cable. The power light shows on the dock, and connected devices work on laptop, but no power. Any ideas?

Hi,I have a Thinkpad P50 and today my Dell Thunderbolt Dock arrived.Unfortunately, it doesn't work (= it is not recognized in any way), although Dell specifically says that the dock also works with non-Dell Thunderbolt 3 machines. I have installed the Thunderbolt software from the P50's driver site and updated to BIOS 1.17.Lenovo released an "Intel Alpine Ridge Thunderbolt Firmware" for the P70. But there's no such firmware update on the P50's site, just the Intel Thunderbolt Software from November.The 1.17 UEFI/BIOS Update says it fixed a Thunderbolt issue, but apparently not mine Has anyone ever gotten some Thunderbolt 3 device working on the P50? I just hope this will be fixed soon, because the Thunderbolt dock seems to be the only convenient way to drive three 4K displays with the P50 (2 via Thunderbolt 3, 1 via miniDP).

Hi allWell we all now about the fan issue which is much better since the last BIOS update.Nevertheless I have sometimes fluctuation fan noise, although there is no load. This is mainly when the notebook is at the thunderbolt docking station.I found out, that as soon as I connect my notebook to the docking station more or less all app-processes suddenly move over and start running on the GPU. The CPU has virtually no load.Why do all processes start to run on GPU when the notebook is connected to the dock? Is this an issue or is there a good reason for this behaviour?My Notebook and Windos has the latest drivers/bios and updates installed.Regards,Sebastian

I just received my HP ZBook Studio and Thunderbolt Dock. I updated all drivers and BIOS. However, there is no internet connection through ethernet when I connect RJ45 to the dock. Am I missing something? Is it possible to have hardware related problem? Thanks,

Answer:Re: Ethernet on thunderbolt dock won't work

I am posting this through a Zbook G3 connected to a Thunderbolt dock with ethernet connected to the dock ethernet. Did you specifically install the package of dock drivers? Are you seeing crippled devices in device manager?

Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock. However, the dock will not charge the laptop. Every time I get the error message "The dock is not supplying enough power to your computer. Please use the ac power adapter that came with the dock". I am, in fact, using the ac adapter that came with the docking station. I have updated the bios as well as all of the other recommended updates and still get the same error message. Does anyone have a solution?

Solved!

Go to Solution.

Answer:Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

I have the same problem. I have not updated bios or anything. just got docking station yesterday. only other items plugged into docking station are 2 displayport connected monitors (which are separately powered).

I have a HP Zbook Thunderbolt 3 Dock, 150W (part number p5q58aa#aba). It is connected to an HP Zbook Studio G3 running an intel core i7-6700HQ CPU. I have two HP EliteDisplay E231i displays connected to the display port ports on the dock, and am also using the Zbook's own display. Intermittently, the displays will go black for a few minutes then turn back on. Also, intermittently the dock will seem to disconnect and I loose my displays as well as the ethernet on the dock. When this occurs I must restart to restore dock functionality. I have the latest driver (ASMedia eXtensible Host Controller (xHCI) Driver 1.16.38.1 Rev.A) and firmware (ASMedia ASM1042A Firmware Update for HP Thunderbolt 3 Dock 131025.10.11.23 Rev.A). Any tips as to how I can get more consistent performance out of this dock? It is kind ruining the experience of an otherwise fantastic notebook.

hello, we have a brand new spectre. first the device is amazing, i love it. but we have the following problem with the HP Elite Thunderbold 3 65W Dock, if the Spectre is connected over Thunderbold Cable and on the Dock with Thunderbolt/Power combination cable connector, One 4.5mm power input every Device is working, Network is working, USB, both Display Ports are working, but the Spectre does not charge. i have installed the newest FIrmware Update for the Thunderbold Dock Driver and i have updated BIOS, Intel Thunderbold Drivers on the Spectre. We have changed also the Thunderbolt 3 Dock with an new one, same problem. one thing, on the front the light is off and i cannot turn on the spectre with the button. any ideas, hints??? and yes i have connected the spectre over one of the 2 thunderbold ports, because the spectre has only 3 usb-c ports but 2 of them have thunderbold technology. i see also that the tb3 dock is recognized in windows at the thunderbold software. kind regards, sebastian

I've set up my Thunderbolt 3 dock. I notice in the status, it shows "94% available (plugged in, not charging)". It has been like this for the past two days. Does the battery have to reach a certain threshold, before charging? Or is this normal? My last dock, with the 8570W would always charge to 100%.

Hey There We have bought 15 Studio G3s and docks to go with them We have ran into issues with about 40% of the docks. Not sure if its the docks or laptops causing the issues. One laptop tries 3 diffrent docks, USB and Ethernet wont work. Another laptop will randomly BSOD, if the dock is even touched it will BSOD as well. I've gone though all the posts about these issues from last summer but nothing really seems to help. Is there a newer fix that I am missing somewhere? Thanks Josh

everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all?Thanks for your help!

With the issues of USB port enumeration apparently resolved, I've started rolling out zBook 15 G3s to our users. I've discovered in doing so that the dock does not appear to support Wake-on-LAN. Is there an option to enable this functionality or perhaps is this functionality on the roadmap to be added in a future firmare release? Thanks, Stan

Issue 1I purchased the ZBook Studio G3 + 2 months wait on the Thunderbolt 3 Dock to primarily connect 2 4K Samsung monitors. When connected via the display port one will display at 4k while the other will only display @ 2560X1440. I had bought a a couple of CableMatters thunderbolt 3 X display port adapters while waiting on the dock. If I plug one of the monitors in using the adapter and the other into the display port both will display 4K.Anybody else having this issue? Issue 2After the computer goes to sleep only one monitor will wake up. The NVDIA control panel still shows both connected. Only way to get the second monitor awake is to shutdown and reboot. Issue 3I have the displays configured to go blank after 1 hour. Once this occurs and I enter my password all of my open programs are displayed on one screen rather than on both. This would be normal if you have undocked and re-docked a laptop. Issue 4If the laptop is opened while docked. One display goes blank and one is duplicated with the laptop screen. This is not typical docked behavior. I moved from an Elitebook 8540W with dock. I'm really questioning my whether this was an upgrade.

I can't update my dock since it gives an error every time I try to update. I tried manual updates but BIOS files never show up, I think the problem lies with my service code not being in the system.I tried entering the service tag and express service tag but it says it's not a valid product. If I provide the service tag and express service tag on this forum, would it be entered in the system so to speak? I also get critical updates and when I click update, an error occurs so my dock is not in sync with my XPS in terms of drivers. When I try to do manual updates, I'm only given 3 files and can't find bios files anywhere.

I have ethernet issues with my Thunderbolt 3 dock 150W and my Zbook 15G3, running on windows 7 / 64 bit. I had many issues before with the system after a BIOS update (slow performance, usb poorts that would't work, windows that would not download updates, ect.). I read many postst with similar problems. The hardware was exchanged by HP but the problems remained and I was left alone to install the BIOS and updates. Thank you HP!After a long period of fiddeling I got everything back to work. Exept for the ethernet connection on the thunderbolt dock. Somehow the drivers are not inatlled / available. The ethernet connection / WLAN on the laptop work fine, but not on the dock. I don't know where to find the right drivers / how to install them. Who can help?

Answer:Ethernet on thunderbolt dock won't work

I have the Zbook 15 G3 Mobile Workstation using the Zbook Thunderbolt 3 dock: http://www8.hp.com/us/en/workstations/zbook-dock.html I am sending this on the Zbook connected to the dock using its gigabit ethernet port. HP Support Assistant provided all the drivers needed for the dock. Here is the screenshot of my device manager: What does your device manager look like under network devices? The Intel ethernet is the built in and the Broadcom NetXtreme is the ethernet in the dock. HP has drivers for both on the support page for Windows 10 64 bit under the Zbook G3 Home page. I did have a bit of a struggle initially getting the dock to work but I went into the BIOS and disabled all Thunderbolt security settings. If you need any more help post back. If this is "the Answer" please click "Accept as Solution" to help others find it.

hey all, the connection about notebook and thunderbolt didn't recognize properly. it's not a question about missing drivers or firmware. if i work in the office everything is fine. let explain the situation. configuration:zbook 15 g3, thunderbolt 3 Dock, Screen Z24n linked with display port cable, keyboard und else are connected to the docking. normally, when i come to work to the office i start up with pushing the power-on button on the thunderbolt Dock and everthing work fine. the os is starting, my screen goes on, keyboard and mouse etc. is working. Ok, no problem if all components is fixed installed on the office. if i leave the office with the notebook and work offline, there is also no problem with it. now, when i came back to the office and connect again with the dock (power, usb-c) and push the power button on the dock to start windows 10, i did't get a screen on Z24n after that. i just wait and wait, but no screen on the Z24n to logon. i opened the notebook cover and saw the windows came up properly with the logon screen. after that i closed the cover and unplug/plug the Docking cable again. about 15 seconds later the screen came up (Z24n) with the windows logon image. my assessment: the recognition about dock/notebook failed after offline working. this occurs only if i start the notebook without connection to the dock. i cant localize the problem till weeks. thanks for any helprobert

Unfortunately I still haven't resolved the issue with my laptop. It's rather frustrating because we have an identical laptop and hardware setup with one of my colleagues and his works fine. No combination of BIOS update software uninstall and reinstall has resolved this issue. It's a shame because I have been accustomed to using the docking station for my older Compaq based laptop / Workstation and I really do love the feature.

I am trying to find a replacement Thunderbolt cable for my docking station, I have had no luck even finding the part number for the docking station let alone a part number for the cable. Please help if you can.Thanks

I recently (yesterday, 16/08/16) started experiencing the dreaded Blue Screen of Death whenever my laptop is connected to my HP Elite Thunderbolt 3 Dock. The machine is a HP ZBook 15 G3. It has been connected to this dock for over a month without this issue. I'm not sure why the sudden issue as I don't recall any updates or new software prior to this happening. The dock is connected to 2x monitors via HDMI cables, and an ethernet cable. I connect a wireless mouse and keyboard to a USB3 port on the laptop. If the dock is connected to the laptop on startup, it reaches the login screen before BSOD. If I start without it connected, it will BSOD a few seconds after connecting the dock. It never gets to the point where the monitors display anything. It can boot with the dock connected in Safe Mode, as this seems to disable it from working. I have updated all drivers and the BIOS (including downloading the Softpaq Download Manager) but there has been no change. I've also updated the NVIDIA drivers to the latest version without change. What should I do next to solve the issue?

Answer:BSOD upon connection to HP Elite Thunderbolt 3 Dock

I would personally try isolating the culprit, then go from there: 1) remove 1 monitor from the dock, then test2) remove ethernet from the dock, then test3) remove the last monitor and hook it directly to the laptop, so the dock is attached with nothing to it, then test4) I have my dock set to "Always Connect" in the thunderbolt software, not sure if that helps any.

I got the Thunderbolt Dock with my Zbook 15 and it will not boot connected to the dock. I have to disconnect the dock, open it up, turn it on and get it booted into windows. Then I can connect the dock and close the lid and my screens and everything work fine. It seems like the Windows will recognize the dock but the Bios doesn't. Please help!!! This is driving me crazy LOL. Thanks

I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

Having an issues which I do not think anyone has posted about. If anyone has knowledge about the following please assist!

I have a Dell xps15 (9550) and recently purchased a Caldigit Thunderbolt 2 Docking Station (TS2) in order to connect my Thunderbolt soundcard to my xps. The xps is Thunderbolt 3 tech so i had to purchase a Startech Thunderbolt 3 to thunderbolt 1/2 adapter which from what I can see is pretty much the only one available on the market.

So my issue is as follows; The XPS recognises the Docking Station being plugged in. I was asked the first time whether I wanted the XPS to recognise the Dock everytime its plugged in. I selected YES. Then the trackpad froze. Even upon unplugging the Dock the trackpad is still frozen. The keyboard works fine. I also tried to connect a hard drive to the Dock to see whether it's recognized.... Nothing. No reaction. The only way to take the XPS out of this trance is to hard reset (hold down power button) on the xps. A restart sends it into a never ending cycle. I believe I've installed all the necessary BIOS updates so I'm a bit perplexed here.Here I go thinking I'm future proofing myself with TB3 tech when in actual fact I'm alienating myself from all available accessories on the market.Any help would be SUPER SUPER appreciated.&nb... Read more

Everytime I dock/undock the by plugging in or unplugging the connecter my office applications (outlook, powepoint, word) hang and need to be restarted causing me to lose work. How do I get around this problem, its frustrating? This is my second dock and I have the same problem. Andy

Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos? Id read it was supposed to be available in april but haven't seen it anywhere in retail or online. I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy. Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress... so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me... if they don't get it out soon I'm going to need to buy something else... unfortunately.

Answer:Acer Thunderbolt 3 Graphics Dock... does it exist ...

Here is an artical about Thunderbolt at last weeks NAB 2016. The VN7-592 and 792 are mentioned in a link.Not about the graphics dock, but it's newest update about Thunderbolt I've seen in a while.http://www.zdnet.com/article/thunderbolt-3-goes-pc-at-nab-2016/?tag=nl.e539&s_cid=e539&ttag=e539&fta...

I have exactly this issue (exame same symptoms) with a G17.Happens even if there are no peripherals attached to the docket. Was on .09 of the BIOS, upgraded to latest, no change. Have updated all HP and Intel drivers and utilities. Also removed graphics drivers in safe mode and reinstalled clean, no change, and performed an sfc /scannow.Was working fine week before last, no idea what changed to cause this.

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock. The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?

HiI just would like a description and confirmation on what the following options do under the Thunderbolt 3 dock in the Bios for this series laptop I tested the option "No security" and this seems to bypass the authentication pop up when logged into Windows when plugging in the Thunderbolt 3 dock. So essentially it enables network ethernet connection to work straight away Can someone tell me what the other options do?

Solved!

Go to Solution.

Answer:Thunderbolt 3 Dock with T470s Bios options

Hi Drekko,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding Wake by Thunderbolt options in BIOS Setup for ThinkPad T470s.The following are the Security options for Thunderbolt devices as per user guide

No Security: Allow Thunderbolt devices to be connected automatically.User Authorization: Allow Thunderbolt devices to be connected after user authorization.Secure Connect: Allow Thunderbolt devices to be connected with a saved key that has been approved by the user. Display Port and USB: Allow only DisplayPort-compatible devices and USB devices to be connected. Thunderbolt devices are not allowed to be connected

I hope the above information helped you.Please feel free to post in Lenovo Community Forums if you have any further queries!

Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I seem to be having a problem with my Yoga 720 15" and the Lenovo Thunderbolt 3 Dock. Every once in a while the screens blank out and then return. Sometimes I get a Topology Has Changed message when this happens and all my windows scramble. Sometimes they all go to the laptop and sometimes they dispurse amongst my two monitors. Anyone else experience problems with this configuration? All of my drivers are updated except BIOS because apparently it does not like the fact that I installed my own version of Windows 10 instead of leaving the one that came with it.....but that is another issue. I could not find anything regarding updating the Thunderbolt 3 Dock firmware. Here is what I have on my Thunderbolt driver:

Hi All Could really do with some help on this. We are gonig to be using the HP Elite Thunderbolt 3 Docking Station with our laptops. The issue I am finding at present is that you have to authorise for use on each laptop. This requires Admin Rights, something that we are no going to give our End Users. According to the manual located at: http://h10032.www1.hp.com/ctg/Manual/c05141189, on page 5, "Note: You must be logged on as an administrator on the computer connected to the dock. To enable a non-administrator user to select OK, enter the non-administrator registry key. Contact your HP Technical Consultant for this key." Does anybody have any idea what the key is? Kind Regards

I am using a Jabra UC Voice 550 Duo USB headset (Skype model) with Windows 7, for business communication. Or, at least, that was the intent: The reality is that if I use any ports on the docking station, I lose connectivity in the middle of a call. Several Skype chats started out okay, and then the microphone on my end simply stopped working (I could still hear the other party.) Also playing audio (Youtube via Google Chrome) has also resulted in eventual loss of playback. I have had to plug the USB headset directly into the laptop, in order to obtain glitch-free audio (via the on-board Intel USB root hub). The ASMedia USB root hub in the Thunderbolt docking station seems to be the culprit: I have two HP Z24n monitors plugged in via DisplayPort, and it makes no difference if I use USB ports on the monitor vs. directly plugging the headset into the Thunderbolt docking station itself. Since the laptop has limited USB ports, I would like a solution to this problem, please. The ASMedia root hub is running on driver version 1.16.33.1, dated 04.02.2016. One last thing: I got driver software for my Z24n monitors on CD-ROM, but hardly any notebooks are shipped with CD/DVD drives these days - and I could not find an online copy of the software, so I could install the display profiles.

I have three ZBook 17 G3 that I cannot get a Thunderbolt dock installed correctly on. The first does not seem to want to install the thunderbolt driver, so that one's fun. The other two are having a different issue entirely. I have read multiple threads here about similar issues, and none have offered a solution for my situation.I have tried the latest BIOS, I have tried an older BIOS, I have downloaded the drivers and firmware(which won't install because it doesn't detect the dock) Whenever I plug the dock in, Windows installs the drevices, but gets stuck and winds up with a "Base System Device" that it cannot find a driver for. I have tried three different docks, and three different cables. All have the exact same result. Is there an obscure driver that I need to download to install that is not obvious in all of my searching? Any questions or clarifications, I'm happy to respond. -Keith

Hello, Graphics works fine on my ZBook G3 on built-in screen as well as I connect monitor directly to laptop over HDMI. When I use TB3 dock though perfomance is very sluggish. It appears that frame rate is like 5 fms or so. I have run HP support assistance and it installed all latest everything but video perfomance is super choopy and laggy.What do I do next? G

Hi everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack. 1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all? Thanks for your help!

So I have got the 65W Thunderbolt 3 dock. And it works great. The one issue I have is when I plug in devices in the USB ports which requires a bit of power, like charing the wireless mouse, or connect a phone etc. The dock makes a very annoying high pitched noise. Not loud but due to the frequency its certainly audible. The frequuency varies as well, so its not stable, making it even more noticable. The noise varies a bit depending on the ports used. Slightly less noise with the phone using the USB behind with the lightning/charging symbol next to it. Is it a known / common fault? or should I maybe send it back and another unit? (will take me at least two weeks ) Kenneth

We received a new 5510 laptop that works great on its own, but when adding in the thunderbolt dock we experience odd issues

1. If the laptop lid is closed while connected to thunderbolt, the laptop will hang at the Dell bios screen. If the lid is open while power turned on, the laptop boots up fine. However, the BIOS screen is still not visible on the external monitors, only when the OS has loaded2. Dell shipped a new dock which had no differnce, and then I uninstalled every single driver and downloaded/installed in order from Dell's website, including updated Thunderbolt firmware and BIOs

The laptop is running Windows 10 x64

2 things I have noticed:1. In device manager, the Thunderbolt Controller 1575 is hidden. Viewing hidden devices and opening this controller states:"Currently, this hardware device is not connected to the computer (Code 45)" The resources tab states that there is a problem with the deviceOf course, reconnecting makes no difference. I have also unplugged all peripherals from the dock to make sure there was not a conflictSecond, in device manager, there is no listing (visible or invisible) for ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock, regardless of uninstalling it through Add/Remove Programs and re-installing.One more note - I am able to work normally after booting with the lid open successfully and then closing the lid.

Answer:Precision 5510 issues with Thunderbolt dock

I have the exact same symptoms with the same hardware (precision 5510 & WD15). the computer will not POST when it is either started or restarted with the built-in display closed. If the lid is open... all is fine. Ohh.. and when you do try to start/restart with the lid closed, i get a 2 orange, 7 white blink code. it will continue to repeat this until I open the lid and press the power button. This will then cause the unit to successfully POST and boot up.I'm running Windows 8.1, and have installed all available dell updates as of March 28th, 2016

Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos? Id read it was supposed to be available in april but haven't seen it anywhere in retail or online. I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy. Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress... so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me... if they don't get it out soon I'm going to need to buy something else... unfortunately.

Recently purchased multiple HP ZBook Docks with Thunderbolt for use with HP ZBook 15 G3 Mobile Workstations. Several have exhibited problems, such as mouse moving on its own, randomly logging off computer, repeated characters when typing, etc. Problems are not present when disconnected from dock.

Hello everyone,I was inspired to write this post because I see a lot of confusion about USB-C and Thunderbolt in general, in particular about limitations, such as “Why can I get 4K @ 60 Hz out of a USB-C to HDMI/DP adapter but not out of a USB-C dock that has those same outputs?”, so I figured I’d explain how USB-C and Thunderbolt work in the hopes that it would help make sense of it all.The USB-C connector is a very interesting and capable design. The focus for our purposes here is that it has 4 pairs of pins that can be used for various types of traffic in various combinations. I’m going to call each of these 4 pairs a “lane” from here on. And since one of the possible uses for these lanes is DisplayPort traffic, another key bit of information to clarify upfront is that DisplayPort is also divided into lanes; it has been from the beginning. A full-bandwidth DisplayPort connection has always been defined as 4 lanes (all carried on a single cable), so when people refer to DisplayPort 1.2 being capable of 4K @ 60 Hz, for example, what they technically mean is 4 lanes of DP 1.2 being capable of that type of output. So, each of these multi-purpose “lanes” in a USB-C connector is capable of carrying any of these types of traffic: - USB 3.1 Gen 2 transmit (abbreviated Tx from here on) - USB 3.1 Gen 2 receive (abbreviated Rx from here on) - DisplayPort 1.2 lane (if wired to the GPU – and again, each lane is 25% of a full-band... Read more

Good morning, Got my brand new Yoga X1 2nd gen notebook together with the Thunderbolt 3 dock. I've a problem with the dock. When I connect it, it is recognized but I get a warning that the notebook is not charged and that I should connect the correct charger to the docking station. Moreover, when I connect an external display to the dock (via DP), the external display is not recognized, nor in the display settings nor can I manage to get a singal to the external monitor. I have installed the latest BIOS for the notebook (v. 1.10), latest Thunderbolt firmware and Thunderbolt drivers. I have rebooted serveral times, uninstalled, re-installed, disconnected etc.... to no avail. Anyone experiencing the same? Any solutions? Regards George

Answer:Yoga X1 2nd gen (20JE) + Thunderbolt 3 dock (40AC) - problems

just a short update. Today Lenovo support called me to tell that they will replace the dock. However, since none are in stock this may take some time.

Hi all, We bought about 10 HP X2 Elite 1012 G1 along with Thunderbolt Docking station. I setup the laptop then installed the drivers for Intel Management Engine and Thunderbolt dock. Updated the firmware for Intel chipset as well. Since we setup these laptops user complain about the dock not getting detected by laptop. No matter how many times they restart. I went through each laptop and observed the following issues: 1- When I open the Thunderbolt software, it shows multiple HP docks in the attached devices with cross sign (which means the device is disconnected). It seesm that the Thunderbolt software creates multiple entries of the same dock then fails to detect it 2- When the laptop goes to sleep mode, the dock gets disconnected and then it doesn't get detected at all, even after reboot. So far the only fix is as below: (which worked 90% of the time) 1- Uninstall both Intel management Engine driver and Thunderbolt Secure connect driver2- Install both Intel management Engine driver and firmware + Thunderbolt Secure connect driver BUT, this can't be a proper fix because in a corporate environment we can't go through this every single time. It's a total waste of time/money for a corporate. On top of that, users get frustrated by this issue that is ahpenning constantly. HP PLEASE FIND A PROPER FIX. PLEASE ALLOCATE YOUR IT PROFESSIONALS AND DEVELOPERS TO DIG THROUGH THIS ISSUE. We bought more than $2m ... Read more

To make things easier I put the links so you do not need to search al drivers etc.I wonder why Dell do not communicate this at this way. After that myTb15 works almost perfect. Please let me know if this is also with you guys!RegsParianos Henri

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / 7510 / 7710 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.3. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe (Version 05-07-2016)... Read more

Hello Everyone, I am new here so please go easy on me.I just bought and X1 Carbon 5th Gen laptop c/w Thunderbolt 3.0 docking station.The problem that I have is that the docking station won't recognise any of the external screens that are connected.I am using two Acer screens (one is connected using HDMI port on the dock and the other one uisng Display port).I have tried by connecting just one screen but nothing.I can see that Thunderbolt software is installed and its connected to my laptop.The laptop will charge through the docking station and also the wireless mouse and keyboard will work fine through the dock.Lenovo recommended that i should update my drivers.So I installed Lenovo Companion from Windows store. But it won't update my system. After clicking on System Update, I will get an error message saying "There is a problem in reteriving new updates for your system.Please try again later".Hence I downloaded all the drivers from support website and installed them manually but my docking station is still not working with the external monitors.The monitors works fine when connected directly to the laptop using the HDMI cable. Thanks in advance for your help.

I just bought a Dell TB16 USB-C/Thunderbolt 3 dock for my Dell XPS 9550. I updated the BIOS and drivers for both units using Dell Command Update, but now every time I boot up my computer I get a message stating "your PC may need updates for the Thunderbolt 3 port to function properly. For more information go to thunderbolttechnology.net/updates". That link, in turn, refers me to the Dell page that tells me to do the updates I've already done.It's annoying to get this message even though everything appears to be up to date. Anyone run into this and have a solution?

Answer:Dell XPS 15 9550 with TB16 Dock Thunderbolt message

You have done the firmware update which might be required on some systems?

I've seen some of the earlier threads about wrong display resolution, but mine's working (or not) a little differently. To be specific, it's detecting that the maximum possible resolution is 1920x1080... except I'm using a HP LA2405wg, which is 1920x1200. It doesn't matter how many, or few, monitors I plug into the dock, it just isn't going any higher than 1080 (so the display appears stretched). I can confirm there's no problem with the monitor or cable, and that the system is just fine - I'm using a ZBook 15 G3 (w/ NVidia discrete card - V2W12UT#ABA), and plugging into the onboard VGA port autodetects and uses the correct native resolution. I'm not sure what could be done on my end. Note that I'm on a corporate machine, so certain types of troubleshooting (say, BIOS related) may be difficult. I'm actually expecting this to be due to some sort of firmware limitation, so more just letting people know.

Hi, I've just started trying to us my Thunderbolt 3 Dock I bought a couple of weeks ago and am having a pretty major issue. Basically whenever I connect the dock to my ZBook I get a blue screen of death! I have nothing plugged into the dock (other than power). If I connect the dock whilst windows is already loaded it happens within about a minute. If I conect the dock before powering up, it happens pretty much as soon as windows loads. I'm running bios 1.12 and have update as much as I can. Whenever I try to run sp76208.exe I get:"Your host device is not ready, Firmware Upgrade Failed!!!, Please reboot your PC tnen try again!!!" And update sp75579.exe never finds the attached device. Can someone help sort this out? Matt

Network shares, both administrative and explicitly shared, cannot be accessed when the shares are on a laptop connected via ethernet through the new Thunderbolt 3 dock. Using the onboard NIC, WiFi, as well as the NIC on a Thinkpad Ultradock does not cause this. I have tested on 2 separate T470 laptops with both the Thunderbolt software from this link: http://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T...and the drivers from this link: https://support.lenovo.com/us/en/solutions/acc100356 I also tried the "Intel Alpine Ridge Thunderbolt Firmware" just added and it appears to be the same version I can access the machines shares from itself, just not from anywhere beyond the TBT3 NIC.Attempting to browse to the machine results in an Error code 0x80070035 The Network path was not found

Answer:Network shares on T470 not accessible through new Thunderbolt 3 dock

A few other items to note:This is with the latest 1.29 BIOS on the T470.Same result with the Windows firewall turned off.This is with Windows 10 v. 1703

I have a Zbook Studio G3 with a Thunderbolt 3 Dock. To the dock I have the receiver to a Microsoft Sculpt wireless keyboard connected. Often when I have not used the keyboard for a while the first keypress gets lost. If I connect the receiver to the computer I do _not_ get the error. There must be some error with the dock! Yes! I have the latest BIOS 1.15, drivers and thunderbolt firmware installed. I think this problem was mentioned somewhere in the very long TB3-thread that somehow got closed. Has this problem solved for anyone? How? It is very annoying!

Hi guys,i have a new Dell Xps 15 9560 and TB16 thunderbolt dock. Everything works great, except.... If TB16 is connected to the laptop, it's impossible to shut down the computer. Instead of powering down, laptop restarts. When TB16 not connected, laptop shuts down perfectly. How to fix this? Thanks in advance!

Which version of the XPS 13 do you have?Did the software and Firmware update install normally without the Dock attached?Have you tried running the Dock without any outputs connected?Did you get any popups related to allowing certain connected devices?Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

I just started having this problem today. Updated to the latest firmware a few days back on this 150w Thunderbolt Dock P5Q58UT#ABA per the e-mail "Critical Driver Alert - Apr 12 2017 HP Thunderbolt 3 Dock Firmware (ver 1.12 Rev.A)". Today when plugging in my secondary display is corrupted. To note I have two of the same docks, one at home and one at work with different monitors in each location. I'm getting the same issue in both locations. I don't think two docks went bad and the thunderbolt ports appear to be functioning. Is there a way to rollback the firmware on these docks to see if that's the issue? If not what are the next steps to resolve, any advice? The normal troubleshooting steps on HP.com don't appear to address this. Pics attached.

Answer:Corrupted Display on 150w Thunderbolt 3 Dock / Zbook G3 15

After naviging through HPs cryptic support website I found one firmware that was out of date. After I updated the Thunderbolt 3 Dock firmware the monitor started working right for now. We will see...

Hi, When I unplug the zDock Thunderbolt 3 cable from my laptop, it powers the dock off immediately and disconnects everything USB connected to it. Is this intended functionality? My others docks never lost power when I disconnected the laptop from the dock. When I plug the cable back in, everything lights up and powers on the dock like it should. I did read somewhere on the HP support site that this dock does not work pre-OS - is this what I am experiencing or does that mean something else? I'm really astonished that a dock that has AC power running to it MUST be connected to a laptop to work. Thanks,Glen

I have a Dell Thunderbolt Dock TB16 - 240W docking station for the XPS 15 9560. It comes with a 0.5m USB Type-C Thunderbolt cable. Is there a longer cable, such as a 1m cable available for the TB16?The TB16 was shipped from Dell with an instruction booklet entitled "Thunderbolt 3 (USB Type-C) Dock Cable Installation Guide." The book has instructions on how to remove the shipped cable and replace it with some cable that is received as a separate shipment. Does anyone know the purpose for those instructions? I'd like to suggest that the above questions would be a nice addition to the TB16 FAQ... adding some info on cable length, cable length restrictions, future plans for differing cable lengths, etc., might help users such as myself. I see others out there which have concerns about short cable length so that's why I think the answer to the above would make good TB16 support KB articles or FAQ entries. Thank you!

Answer:Dell Thunderbolt Dock TB16 Maximum Cable Length

The included instruction guide is just in case you need to remove the cable for replacement.My cable is around .4 meters or 16 inches. I do not know of other length cables are available.

Received the Thunderbolt 3 dock today, though the display works fine, the dock/laptop won't recognize any external USB devices such as mouse. keyboard, webcam, etc. I tried installing the latest drivers to no avail, from: https://support.lenovo.com/us/en/solutions/acc100356 Anyone else havign this issue?

I am having an issue with the Thunderbolt 3 dock with my Gen 5 X1 (20HR). Upon purchasing the correct replacement (Lenovo Recommended) cable for length reasons. I cannot use the dock. The port one the dock heats up and the cable cycles on and off. Thus giving me undesired results. I've tried 3 different cables now and still the same results. The computer acts as if I've disconnected and reconnected the cable over and over. Until it is disconnected. What should we do?

Hello I just bought a new HP Spectre X360 with a elite thunderbolt 3 65w dock. After installing all the drivers everything is working when i connect the laptop to the dock. But the only thing that i cannot get to work is the power button on the dock. It doesnt light up in any colour like it says in the manuel and when i press it, it does nothing. I went to search for thunderbolt options in the bios but it seems there are none there. I updated to the latest bios (f.11) btw. Hope someone can help me with a solution kind regards Jelle

We have a Dell Precision 5520 that uses a TB16 docking station that all of a sudden is having difficulties connecting to our VPN. It was fine earlier in the day. We tried clearing the DNS cache and tried a winsock reset. THe drivers are up to date and everything. Also tried to reboot the computer multiple times.Even tried a K17A Dock and had the same issue.We were finally able to get the computer to connect to the vpn once we used a usb net adapter to plug the ethernet cable into.Tried plugging the usb adapter into the computer directly and into the dock. It worked whether it was directly connected to the computer or the dock.It only does not work when we connect the ethernet cable to into the lan port on the TB16 and K17A dock. And only for the one computer.

Unfortunately I see no updates to firmware or drivers from what I already have for the TB15 and my XPS 15 9550. I have experienced issues with the Realtek USB GBE Ethernet Controller Driver (generating BSOD's) and the mini-Displayport connection from the TB15 to an external monitor (screen blanks out). Time is running out for me. I will be forced to return my TB15 this week.JohnD

I have just received the TB16, that I use with my Precision 5510. I have connected my mouse and keyboard with the Logitech Unifying Receiver on a USB port. The connection works, but the mouse freezes about half of the time, and the keyboard misses many of the keys typed. So it is basically not usable. When the receiver is plugged directly into the computer's usb plug, the mouse and keyboard are perfectly smooth.I have tried to connect the received on a DA200 connected on the Thunderbolt port of the TB16. This also works smoothly. So the problem only comes from the USB ports of the TB16 (both USB 2 and USB 3 ports).

Answer:Dell Thunderbolt Dock TB16 -240W & Logitech Unifying Receiver

Do you have any wired devices you could check. It wasn't long ago the Logitech wireless devices had problems with Win 10. Otherwise, there are threads about the TB16 and Bios updates on other systems concerning USB compatibility.

Has anyone had experience with this. I just purchased an XPS 15 9560 with a TB16 dock and I'm hoping to use the dock and my old Apple Cinema display, but I can't seem to get the monitor to work in the dock. I purchased an Apple Thunderbolt 3 to 2 adapter and the screen works fine when I hook it directly into the laptop, but I get a USB malfunctioned error when I hook it into the dock. Any information or tricks anyone else has found would be helpful. Thank you in advance.

Hello,I have problem with connecting my Dell XPS 15 with my working station.I have TB Dock and connected on it 2 monitors, Ethernet cable, USB mouse and keyboard. When I finish work, I just unplug TB and carry laptop with me. When I get back, and connect TB port again, laptop doesn't see my USB devices ( mouse and keyboard) and does't see my cable Ethernet connection.Am I missing some software maybe or something? It's really inconvenient to restart laptop every time I connect it to TB Dock