Customer service can set up an account for you or you can create one online. You must have a valid PO to set up an account. Your order will be processed once we have verified addresses, reviewed credit and bank and trade references and spoken to your accounts payable department. Generally, it takes 3-5 business days to set up an account (Credit Card orders are usually processed sooner).

You can change or update your account anytime. You can provide your changes to customer service, update your account online, or email your changes to us. Your account will be updated within 1-2 business days of receipt.

If a return is needed please contact Customer Service Phone: (866)-645-5476

Regulatory Requirements

There are number of regulations from different government agencies that require MilliporeSigma to carry out certain checks before supplying products. Often, but not always, this requires an end-user declaration about intended usage or other documentation. Many of these documents have a validity of a year.

As a consequence MilliporeSigma is obliged to screen all orders for such regulated products and check we have valid customer documentation in place or request it prior to shipment. Once supplied this documentation is held electronically against a customer's "ship to" address and a "ship to" account number for the validity period.

In order to minimize the time taken for this screening process we strongly encourage customers to provide both their account number and "ship to" account number with their order. If valid documentation is registered with us and a "ship to" account number is provided then MilliporeSigma will be able to ship the products promptly.

What you can expect:

Your order will be processed once we have verified addresses, reviewed credit, bank and trade references and spoken to your accounts payable department. Generally, it takes 3-5 business days to set up an account with a credit line. (Credit Card orders are usually processed sooner).

If all of the above items are present on a purchase order, we can guarantee an order will be processed within 24 hours and an order acknowledgement will be sent. For the majority of our items, if an order is placed before 8:00 PM eastern standard time, we will be able to ship the next business day based on product availability.

Our main objective is to make sure you are satisfied with our products and services. If you have any questions at all, please feel free to contact us and thank you, again, for choosing MilliporeSigma!