CPS win kudos from customers

When CPS Energy officials sought to justify the big bonuses they got this year, they mentioned that the utility met or exceeded a bunch of important goals, including customer satisfaction.

Turns out they were right about customer satisfaction.

CPS customers ranked the utility No. 1 in customer satisfaction among large utility companies in the South, according to J.D. Power and Associates’ 2012 Electric Utility Residential Customer Satisfaction Study that came out Wednesday.

CPS moved up in the rankings. In J.D. Power’s previous survey it ranked No. 2.

The study measures customer satisfaction with electric utilities by looking at power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

The survey is based on customer interviews that began in July 2011 and continued through May, a J.D. Power official said.