Dispatch cut off is 3:30pm, orders will be dispatched 1 working day before your chosen delivery date.

We do not process orders on Saturday, Sunday

Orders processed on a bank holiday will be delivered on the second following working day

A text message or email may be sent with full tracking information however this is delivery however this is not guaranteed

Deliveries do not require a signature and can be left in a safe location or with a neighbor

All items specified to be left in a safe location are at the buyers discretion

Economy Delivery:

This is a Monday to Friday delivery service

Orders take up to 4 working days

Orders will not be processed or delivered on a Sunday or bank holidays

A text message or email may be sent on the day of delivery to confirm delivery however this is not guaranteed

Tracking information is available for this service

Deliveries do not require a signature and can be left in a safe location or with a neighbor

All items specified to be left in a safe location are at the buyers discretion

2-3 Working Day Delivery:

This service is for orders with a combined weight of less than 3kg

Orders take up to 3 working days (including Saturdays)

Orders will not be processed or delivered on a Sunday

Tracking information is available for this service

UK Mainland Pallet Delivery:

Pallet orders are dispatched on a next working day service

Order must be placed before 1pm to guarantee delivery

Large paint orders may take up to 3 working days before delivery can take place.

Pallet deliveries must have a signature at the delivery address

Orders which cannot be delivered due to no available consignees will be charged for re-delivery

This is a kerbside delivery only

Local Delivery 3-5 Working Days:

North East Postcodes only (NE, SR, DH, DL, TS)

Flat rate of £9.99

Free over £200

Telephone number required to arrange delivery date

Delivery time depends on your location in the North East

Returns:

Unwanted items

All items (including accessories) will need to be returned for full inspection before a refund can be provided, the original delivery cost will not be returned.

We will not cover the cost of returning the item to any Maxwells DIY store or warehouse

We can arrange collection from your address for a fee, prices may vary depending on item

Partial or damaged item returns that are not fit for resale will receive a partial refund.

They must be returned within 30 days.

Special orders items are subject to 20% restocking charge

If the order has been refused whilst the delivery is attempted the delivery funds paid will not be returned

Electrical Faults

Products must be returned for testing before refunds or replacements can be provided.

All accessories must be returned for so they may sent to the manufacture.

This must take place within the given manufacture guarantee time.

Damaged or incorrect items

Maxwells DIY will provide a full, partial refund or replace items.

Proof of damage or incorrect items must be provided within 30 days of receiving the item before action can be taken.

Incorrect items must be returned before a refund can be provided, alternately we can arrange for a doorstep swap however a signature is required and this service will not be attempted more than once.

Credit/Debit Card

We accept all the major credit/debit cards online. Please note we cannot take credit/debit card orders over the telephone due to security reasons.

Paypal

Online customers can also pay by Paypal. Just look for the Paypal option during the check out phase. Please note that Paypal will not supply us with your telephone number which we may need to contact you regarding your order. Please remember to leave your telephone number in the notes section during checkout.

BACS

We also accept BACS payments or bank transfers, please contact 0191 5871708 for more information.