Old Process

The future of government shouldn't involve a fax machine.

The form was available in either paper format or online as a "fillable" PDF. The same amount of people processed it back then as they do now. That said, most of the effort came up front on the citizen's end. They had to fill out the form by hand on paper, or fill out online via a "fillable" PDF, then print it out, and THEN mail, fax, or bring it in person.

Because of the form being in paper or fillable form, NO attachments or payments were allowed on the form.

Old Processing Time:

New Process

In minutes we were able to convert the existing process into a smart online experience.

Obviously being online, the new process is not quite as detailed or labor-intensive so the requester can complete the form in a very short time frame.

The citizens can now complete the form online from anywhere from any device, with eSignatures, attachments, and payments enabled. The form also allows unlimited characters for the description of the request!

New Processing Time:

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

Grand Junction saves AT LEAST 15 minutes per submission with is Open Records Request.

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Top FormTestimonial

Debra Kemp, Deputy City Clerk

"I especially love the actionable format of the data that comes into the system upon every form submission."