Take your contact centre to greater heights with highly trained staff using solutions that are low-cost to your organisation yet success-proven

13-14 Aug 2018
Melbourne, Australia

Why You Should Attend

Call to Excellence: Staffing and Operational Performance 2018

marcusevans Call to Excellence: Staffing and
Operational Performance 2018 will help you lead your teams to new levels of
success with your customer service journey through improved productivity
strategies by strengthening training programmes, optimising both technology and
your staff portfolio, using new operational strategies to your teamís
advantage, workforce planning and performance tracking, and more to ensure you
retain an engaged and motivated contact centre workforce.

Donít miss your chance to attend
a highly topical, two-day training on managing contact centre staff. This is
your one-stop event to managing the most important and demanding aspect of a
contact centre Ė your teams!