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Went to Hard Rock Hotel Macau for a short stay during the December for my honeymoon. I have nothing but the highest praise for the hotel, from the services, staff to the facilities and hotel room we were given. Our room was luxurious but what impressed me was the service by the staff. Each staff took the trouble to address me by my surname and were eager to help. They not only provided me with info that I asked for but even took the initiative to provide me with further info and their own views on what are better to do and to eat ard. Every night their service staff would come around to give me complimentary bottled water and when I told them it was ok, they actually took the pains to insist that I take the water so that I would be properly hydrated!

I have no complaints but only praise for Hard Rock Hotel Macau.

Stayed December 2013, traveled as a couple

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HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

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Booked 2 rooms - (package with two shows) Stayed 2 nights from 18/12/13 till 20/12/13 with my husband and two adult children. ..was very very pleased with their services...very very helpful and friendly staffs who were always on hand to assist us.Loved their shuttle bus services which picked us up from the airport on arrival and was able to use their shuttle bus services throughout our stay (FOR FREE) to all tourist attractions., Maybe the shuttle bus services should start from 10 am instead of 11 am. The only complaint I have is the shuttle bus drivers who are not very "friendly".We enjoyed the House of Dancing Water show...will definitely return to Macau and stay here again and recommend this hotel to my friends ..

Stayed December 2013, traveled with family

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HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

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Got a package deal to Macau from Hong Kong with 1 night hotel stay, tickets to House of Dancing water, and round trip ferry tickets. We took the free shuttle bus from the terminal to the hotel. Since we arrived early, no room was available. The staff took our luggage for storage, and we took one of their shuttles to go for brunch. Unfortunately, their shuttle bus to Taipa city center does not start until noon. We tried taking a taxi, but there was absolutely no taxi available at the taxi stand. So, we had no choice but to take the shuttle back to the terminal and find other ways to transfer to Macau city center. Other than difficult transportation, I don't have any other complaints. My mom and my aunt do though. Since they are seniors, they were having difficulties climbing into the bath tub. Also, since the shower has no door, the water do spilled over to the floor, they were worried that they would fall in the bathroom. They don't like the toilet being separated from the bathroom with no sink to wash their hands after using it. In general, the hotel staff are very nice, and eager to help. We had 2 double bed rooms, they are in good sizes. The TV channels have a lot of choices. Rooms are cleaned. I definitely would stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

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I was in Macau and decided to stay overnite, went to Galaxy hotel but it was full, eventually they offered Hard Rock hotel at $2000 HKD a nite which I took it right the way as they are the last one avaialble. The checkin was quick and pleasant and found they offered a suite unit for the price, a very decent room approx 60 sq.m a separate shower with tub, a living room with big couch and a desk, king size bed. all with a view to Galaxy hotel.room is clean and well appointed. overall nice stay and recommanded.

Room Tip: the front desk told me to check their web site for good deal, the walk-in hardly able to offer disco...

See more room tips

Stayed December 2013, traveled as a couple

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HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

At the time of our arrival the temperature in our room was 13C. We immediately turned up the heat and headed for dinner. An hour and half later when we returned to our room and it was still freezing. We rang customer service and they instructed us to turn up the thermostat, which we'd already done. After a further 30 minutes we rang again. An engineer came and said it was fixed. Another hour and half later the room was still freezing. It was so cold we we couldn't take off our coats. We finally went to reception and spoke to management. The best management could do was to have space heaters sent to the room, which are mildly effective as long as you're only a few inches away from them. This is unacceptable service for paying guest. We should have been moved or at least been compensated for the inconvenience.

Stayed December 2013, traveled as a couple

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for.

We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance.

We look forward to welcome you back to Hard Rock Hotel Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I booked 6 rooms under the Water Dance package and was absolutely overwhelmed by the great services of all the staff. The staff are professional, friendly and always in service to all my 11 guests. We stayed on 12 Dec 2013 with 3 birthdays and 2 anniversaries. The hotel gave us free wine, chocolate, basket of fruits and super delicious cakes for our celebration (arrange with wine glass, plates and all). I stayed there in March and has nothing but praises for the hotel and the staff. We were given an extra bed free of charge after appealing to the Reception Manager, Tony who is absolutely hospitable. Thanks for the memories and WE WILL BE BACK FOR SURE! Thanks to Kelvin, Daisy too!

Room Tip: If there are 3 guest in a room, you must remember to book double Queen beds

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The room and facilities are decent, but for the price you can stay at other nearby casinos such as the Sheraton which has a better room and facilities (gym, pool). The service is really good however, and downstairs from your room is the best club in Macau - Club Cubic.

Stayed October 2013, traveled on business

Value

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Ask kamiccolo22 about Hard Rock Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HardRockMacau, Manager at Hard Rock Hotel, responded to this review,
January 2, 2014

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for.

We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance.

We look forward to welcome you back to Hard Rock Hotel Macau.

Love-All-Serve-AllConnie KawManager, Hotel Operations

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited....more less

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