Part of a FTSE 100 company, the company is a market leader in the design and delivery of telematics services and electronics products and systems, working in close partnership with the world’s leading automotive OEMs, fleet management companies and the insurance sector. Operating globally with a network of subsidiary companies, distributors and over 40 Service Providers, it has an ambitious growth strategy and offers this challenging opportunity for a senior level Customer Services professional.

THE CHALLENGE

To work closely with customers to understand specific requirements and to subsequently identify, evaluate and select new Service Partners on an international basis, capable of consistently meeting and exceeding demanding service requirements.

To define and agree the operational processes and standards to be met by the Service Partner, whilst managing all commercial and contractual agreements.

To take responsibility for the implementation of a service offering for clients on an international basis through the Service Partner Network.

To prepare the Service Partners for market readiness through a thorough on-boarding process, comprising process definition and sign-off, extensive training and in-country testing followed by regular monitoring, reviews and ongoing day to day management after the go-live date.

To continuously lead the drive for operational excellence across all markets leading to improved levels of profitability and total customer satisfaction.

THE CANDIDATE

Must currently be operating at a senior operational role within a customer services environment and will be passionate about the delivery of an outstanding customer experience.

Your aptitude for business processes, strong analytical skills and an attention to detail will have enabled you to consistently deliver projects which meet agreed service levels, budgetary and time targets.

You should have a high level of commercial awareness with previous experience of leading commercial negotiations with external providers.

Must be capable of working with a high degree of autonomy, you should be prepared to undertake regular international travel, predominantly to mainland Europe.

With excellent English language skills, both spoken and written, command of an additional European language would be useful but is not essential.

You should have proven Project Management experience, preferably supported with a Project Management qualification.

Must have the potential and ambition to progress to more senior levels of management.

To apply for this challenging but rewarding role with an organisation which represents excellent opportunities for career advancement both in the UK and internationally, please submit your CV quoting Ref. No: EM2217 and details of your current or most recent package to Roger Ruane at info@cfr-group.co.uk