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Water freezing in bottom freezer or running out on floor. Is…

Customer Question

Water freezing in bottom...

Water freezing in bottom freezer or running out on floor. Is there an evaporation trey I am not familiar with or also the seal around the refrig on the top is broken (piece off). Would this be causing the extra moisture?

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

I have checked settings. Humidty control on and temps for both refrig & freezer set at 3-4

Contractor's Assistant: Do you plan on doing the work yourself?

I don't know. If it needs a new seal on refrig, no. If there is a hidden trey under the freezer, I can't get on floor to see it.

Contractor's Assistant: Anything else we should know to help you best?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.