Mr. Cooper Leverages Technology and Design Thinking to Help Customers
Keep the Dream of Homeownership Alive

New Tools to Reshape the Home Loan Journey

April 03, 2018 09:00 AM Eastern Daylight Time

DALLAS--(BUSINESS WIRE)--Mr.
Cooper®, the nation’s largest non-bank mortgage servicer and a
leading mortgage lender, today announced a design thinking initiative to
develop mobile-friendly solutions that reimagine the experience of
homeownership for customers. Mr. Cooper is also launching a web and
mobile-based loan tracker as part of its new digital mortgage experience.

The design thinking initiative is a key part of Mr. Cooper’s commitment
to creating a technology-led experience that puts customers first and
helps them realize the dream of homeownership while using their homes
more intelligently and managing their finances holistically.

“Mr. Cooper is out to change the experience of homeownership for our
customers, giving them the technology, tools and information they need
to better understand their home as an asset and a key part of their
overall wealth,” said Jay Bray, Chairman and CEO of Nationstar Mortgage
Holdings, the parent company for the Mr. Cooper brand. “The simple truth
is many American homeowners are burdened with debt, particularly from
high-interest credit cards which can unnecessarily add hundreds of
dollars to their monthly expenses. At Mr. Cooper, our team members are
committed to delivering radical customer service and providing
innovative technology-driven solutions that enable intelligent
homeownership. Ultimately, we want to help our customers better
understand and take advantage of their home asset to optimize their
personal balance sheets.”

As Mr. Cooper works to redefine the customer journey, placing the home
at the center of the mortgage process, the company is implementing a
constant customer feedback loop to test, hone and guide product
strategies and designs to develop solutions that help customers manage
not just their mortgage but their overall financial health. The company
has hired IDEO, a global design and innovation company, to support
elements of this initiative.

The first of many new product launches is Mr. Cooper’s new digital loan
tracker, which will be available to customers 24 hours a day, seven days
a week. The tracker will include real-time information about an
applicant’s mortgage application status, easy-to-understand descriptions
of documents needed to keep the process moving towards closing and
single-click upload capabilities for required documents.

“Mr. Cooper’s new technology initiatives, such as our updated digital
loan tracker, are being designed with both our customers’ and internal
team members’ needs in mind to make the experience more streamlined,
more informative and easier to understand,” said Tony Ebers, Executive
Vice President of Originations at Mr. Cooper. “This initiative has been
a year in the making and is one of the first of many steps using a
design thinking approach to enhance the customer and team member
experience.”

This news is the latest installment in Mr. Cooper’s continued efforts to
introduce a more digital, consumer-centric experience to the mortgage
industry. It follows initiatives like the recent launch of Mr. Cooper’s
new website and improvements to the customer onboarding experience. To
learn more about Mr. Cooper’s customer-focused initiatives, please visit www.mrcooper.com.

About Mr. Cooper

Mr. Cooper is the consumer brand for the forward mortgage servicing and
originations operation of Nationstar Mortgage LLC, the operating company
of Nationstar Mortgage Holdings Inc. (NYSE: NSM). Based in Dallas,
Texas, Mr. Cooper is one of the largest home loan servicers in the
country focused on delivering a variety of servicing and lending
products, services and technologies to make the home loan process more
rewarding and less worrisome. Please visit www.mrcooper.com
for the latest news and information.