Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #15 on: November 06, 2011, 01:53:18 AM »

Noah, that's fine that you come on here and post something, but the bottom line is you defrauded Joyce by not paying her the winnings. If she lost, would the casino refund the deposits??? I DOUBT IT. There are a ton of complaints against your casino at GG. People wouldn't complain if there was no problem in the first place. That about sums it up. The reason I don't send money to online casinos anymore is because I'm sick of hearing stories like what Rome Casino did to a winning player and made up an excuse not to pay. It just makes me sick anymore.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #16 on: November 06, 2011, 02:00:06 AM »

By the way, the reason it disgusts me so much is because the same thing happened to me when GoldVIP decided not to pay approximately 8K I won there. There excuse wasn't fraud, it was that I complained to much. When online casinos accept the deposit and bet, the game is "ON". Don't renig after you lose...now that's what you call FRAUD!

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #17 on: November 06, 2011, 02:46:40 AM »

Hi caseyk and thank you for your comment,

You assume a lot in your post and you use analogies that have nothing to do with this case. Your issue with gold VIP was indeed very bad, but this is a different situation. When players commit fraud at other gaming sites, they shouldn't be surprised that other casinos will have nothing to do with them. We will not send the message that its ok to commit fraud. You assume its an 'excuse' even though there's a professional company that alerted us to the fact of fraud. You assume we wouldn't have returned all deposits if the player had lost, but you don't know that. As for the issues on GG, as I've written - Those are withdrawal delays that were ALL (each one) solved. Noneof them had to do with this situation. So your response is not based on facts but rather based on mistrust, which I understand. But again, I can only explain our position, which I have done. I'm sorry I know its easy to assume fraud from a Casino and not from a player, but as a casino, that's exactly the kind of fraud we deal with on a daily basis.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #18 on: November 06, 2011, 12:43:39 PM »

Noah - When you say you were "alerted by a professional company", did you state exactly who they were and PROVE that their findings were true?

There are 3 big credit bureaus in the U.S....I doubt if it was any of them. When casinos like Rome, etc decide not to pay winners, they don't have to prove a thing...now do they? That's the entire point. A casino is judge and jury and have no laws to follow. This is the exact reason that as soon as the U.S. regulates gambling, places like Rome and all the other rogue casinos on the internet will be out of business. I'm sure you know this and you'll be looking for new employment.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #19 on: November 08, 2011, 01:30:18 AM »

This casino has not made an effort at all to prove any of their unfounded accusations. To reiterate, they closed account after accepting two deposits and winning. There would never beA reason to have this thread if I lost. Would they return the deposits then? Noah, youCan defend this rogue casino all you want as it's your job.I came here to warn other forum members of how dishonest this casino is so they could avoidGoingb thru the terrible experience I had. My first major clue was when I saw all the complaintsPosted on gg. Every sucessful business wants positive advertising.

We both know that rome casino will never be heard of again if legalization occurs. They are theives and steal legitimate winnings.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #20 on: November 08, 2011, 03:24:27 AM »

Joyce, its incredibly easy and popular to blame the Casino, and I am sorry for the experience you had, I truly am. You claim to know what would have happened if you had lost. You don't. 'all' the complaints on GG number about 4 - all withdrawal delays but yours. All successfully helped and solved to the satisfaction of the GG editors but yours.

I will not continue arguing this point, as I think all has been said. I'm sorry for the experience but the decision was made for a reason. This is a relatively small win compared with daily winnings and we would not go to all this trouble just to hold out on your withdrawal. You see no posts from players claiming this happened to them for huge 20k withdrawals, why would we choose you of all players to 'fraud'? There was a reason, and it had nothing to do with denying you winnings, but has everything to do with fraud prevention and risk.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #21 on: November 09, 2011, 01:29:55 AM »

I'm personally very glad this thread was here. After reading everything I would never give this casino a second thought. I went to gg to see all the posted complaints and that sent up a big red flag. These people would not have had to spend their time and energy if the casino was honorable to begin with...count how many times you see complaints against 32red or bet365.

The bottom line is that u.s.players have the bottom of the barrel places like rome to choose from. Pay your winners and stop making excuses that youDon't have to prove. Stop all the fraud allegations because it's becoming theEasiest way to dismiss everything with no justification.

I just hope one day the goldvipclub and rome of the worlds just vanish.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #22 on: November 09, 2011, 03:29:14 AM »

I have never heard of this casino before and have definately never heard of a fraud report coming from a casino. I make alot of deposits at a few select casinos and even with these "trusted" sites I play I am bit weary of doing so, but now after reading this post I'm more skepitcal then ever. So just how do these reports work at your casino? Is every customer checked the moment they open an account or just when the try to make a withdrawl or just select people? Are they run by just your name or go off your social security number (which I would never give a casino). If indeed this fraud report is real and is a way for your casino to protect itself then wouldn't it make more sense to run these alleged reports and see the results BEFORE you allow deposits, instead of harming your business by allowing potential fraud to happen in the first place and letting these people give your name a bad reputation??? All I see is a players word against a casinos word and nothing more. I have no choice but to believe the player seeing how you agreed she wasn't paid due to this "mystery" report. You guys didn't give the player a copy of this report or even bother to mention who or where this supposed report even comes from so she can see for herself or try and dispute it. I know damn well when there is a report of any kind on me that I have a right to access this report for my personal records and have the right to obtain information to contact those people to dispute their allegations if needed. So until you can provide proof of these allegations to your player you are indeed STEALING her winnings. I'm assuming you guys are NOT located in the USA, because for all you know maybe this player is a victom of identity fraud and by not giving her a copy of this report you are knowingly witholding important information from this player...which is a federal crime here in the states. So not only do you take back all the winnings you also leave no proof of your findings and you expect the rest of us to understand your side??? I'll understand and believe your excuse when this player is given a copy of this report or ANY information on how to contact those people to retain a copy for herself. Forget about deposits...I'm not even gonna bother to check this place out when you got a rep who admits to slow payouts and admits to voiding winnings based on a report that you can't name the sourse. Thanks....but NO Thanks!

Re: Rome Casino Warning! Stole $2600 in winnings

This all seems super sketchy. So basically the casino is claiming that the OP has done a charge back at another casino, after losing?

What I don't get is why they don't flag that immediately upon the deposit and freeze the account?

Shutting her down after she cleared playthrough and won seems very suspect by the casino. The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software. Bonuses and free spins within them are laughable.

Eh.. scammer casino. Fix the issue up front if their is a problem with someone card. Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #25 on: November 10, 2011, 02:58:25 AM »

satansmuff - As I wrote earlier, the player DID get the report and the name of the source. There is no reason for the company, a professional, to make up this information. I admitted there were some slow payouts because I'm being honest. The US banking system is not helpful in making quick withdrawals these days, not all the time.

Jocan16 - Not only do we have 20k winners but much, much more than that.

I understand you all assume this was done in order to disqualify winnings but it surely wasn't. This has to do with the increasing number of credit card fraud all online casinos have to deal with. It is an epidemic. We do not want to deal with anyone who has a CC fraud history. We employ this company to find out just that and what would be the point if we disregarded their advice?

Yes usually we get the report much quicker so we can close the account immediately and refund the player (even if they lost, believe it or not), and in this case it was a day and a half or so late and the player made winnings. We are hardly a 'scammer casino' due to this and any other casino encountering the same history would in all probability do the exact same thing. I'm very sorry that this happened after she won but why should player committing fraud be allowed to win at other places? We don't want to encourage that behavior and so we refunded her in full and parted ways. You calmly call for us to do a full check up before allowing a deposit, and we try, but how many players wait around for that amount of time before moving on to a casino that doesn't have a security check before allowing a deposit? Joyce is the only case I know of where the player actually lost winnings due to this check, and it has protected us from many CC fraudsters, who, by the way, are taking winnings that other, honest players, could have won, since the more they win the less the slots will give someone else. Why should we allow that?

This all seems super sketchy. So basically the casino is claiming that the OP has done a charge back at another casino, after losing?

What I don't get is why they don't flag that immediately upon the deposit and freeze the account?

Shutting her down after she cleared playthrough and won seems very suspect by the casino. The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software. Bonuses and free spins within them are laughable.

Eh.. scammer casino. Fix the issue up front if their is a problem with someone card. Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.

Re: Rome Casino Warning! Stole $2600 in winnings

I understand you all assume this was done in order to disqualify winnings but it surely wasn't. This has to do with the increasing number of credit card fraud all online casinos have to deal with. It is an epidemic. We do not want to deal with anyone who has a CC fraud history. We employ this company to find out just that and what would be the point if we disregarded their advice?

This all seems super sketchy. So basically the casino is claiming that the OP has done a charge back at another casino, after losing?

What I don't get is why they don't flag that immediately upon the deposit and freeze the account?

Shutting her down after she cleared playthrough and won seems very suspect by the casino. The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software. Bonuses and free spins within them are laughable.

Eh.. scammer casino. Fix the issue up front if their is a problem with someone card. Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.

Hmm how strange I looked this up with interest in another Casino and saw these postings. I hope that this issue is resolved but I cannot stand dishonesty of any kind whether its on part of the player or the Casino...I think the quickness at which people lie now a days is truly sickening. I hope all turns out well.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #27 on: November 12, 2011, 12:30:49 AM »

Just so all the forum members know this, Rome casino NEVER sent me any kind of report. Additionally, when gambling grumbles let me know how they responded to my complaint, they lied about various things. As I have stated before, Rome Casino and others like them do not have to PROVE anything. All they have to do is state what they want in order to not pay winnings.

This is why in the U.S. there are courts of law where evidence is produced and you must defend your case in front of judge. The casinos ARE the judge and jury. This casino enticed me to redeposit after losing my 1st deposit which I did. When I did win, they "produced" a report claiming fraud. This is after I sent in all security documents as well. That's it in a nutshell. Do not play there...they are dishonest and this is why there are numerous complaints on gg. If the software provider ever considers why they have a poor reputation, just read this thread as supporting evidence.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #28 on: November 12, 2011, 12:55:49 AM »

I just went over to GG to see how many other players are not being paid winnings due to casinos claiming fraud. Betfair and 7Sultans are there now with the same kind of allegations that Rome used. It appears it is becoming commonplace for the casinos to use fraud to not pay up. They will accept all losing deposits, but the trouble begins when the players win.

Apparently, business is so bad for all these online casinos, they can resort to this and do whatever they want. I don't deposit anywhere now as Rome was my first deposit online. Given that experience and what I've been reading on the internet, online casinos are becoming more and more untrustworthy as there is no regulation. It's not worth taking a risk. The entire industry needs a major overhaul.

U.S. casinos are not doing anyone a favor. They are violating U.S. law and are only there to serve their own purpose. If you lose, it's great. If you win, they assume no risk as they won't pay the winnings anyway.

Re: Rome Casino Warning! Stole $2600 in winnings

« Reply #29 on: November 12, 2011, 03:53:00 AM »

Joyce - I think you need to request a copy of the report that was allegedly sent to you. If this was me, I would want to see exactly what it was that I had done to warrant this report. You also say this was your first ever deposit at a casino which in itself begs the question, how can a report of fraud be sent if this is your first deposit.

Definitely request a copy of that email which had the third party report in it. That has to be your starting point here.