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Hearth Service Reviews

This company is unethical and I do not recommend this company to any human being.

They treat their clients as a number not people.

After building 6 months relationship with my disabled child, they suddenly decided that they cannot allocate a particular carer to my child because her house is too far from us. This is absolutely ridiculous reasoning since the carer wants to continue working with us.

Despite their service agreement that states one month notice from each side is required to cancel service, they cancelled all my shifts 24hr before first shift without giving me adequate time to find a replacement. This puts lots of stress and pressure on me and my child.

They have been frequently cancelled my permeant shift and gave it to someone else, because they want to use their cares as a money making machine. They told me they are sending carer to a training session while sent the carer to another client.

FOR THIS COMPANY, CLIENTS ARE JUST NUMBERS NOT PEOPLE. May God respond to their unethical action as I have no voice to say how much I heard emotionally in this process.

For them CARERS ARE THEIR POSSESSION and they can make decision who should go where no matter to what extent they built their relationship with a disabled child.

Hearth are a highly professional service who work with the client to design the best support model for the client. If they don’t have the appropriate staff they will hire them and train them up to where they need to be.
I would highly recommend this service.

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