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Battery support

Consider this your answer to all things battery-how to change them, replace them, and even dispose of them.

IF280 Series

What is an ION Power Pack?

The ION Power Pack is a 25.2-volt removable, rechargeable lithium-ion battery pack.

How do I insert/remove my battery?

To insert, slide the ION Power Pack Battery into the slot on the back of the handheld vacuum. To remove, pinch the release tab and slide the ION Power Pack battery out of the handheld vacuum.

What are the lights on my ION Power Pack for?

The lights on the ION Power Pack serve multiple purposes. One purpose is to show the remaining charge in your ION Power Pack while in use. The lights will also blink and illuminate to show the status of the ION Power Pack while charging. In addition, the lights will illuminate in certain configurations to inform you of any issues with the ION Power Pack.

How do I charge my ION Power Pack?

You can charge your ION Power Pack by using a Shark® ION Power Pack Charger along with accessories such as the charging dock and wall mount. Please note that only Shark chargers should be used to charge an ION Power Pack. Consult your instruction book for approved models.

How long should my ION Power Pack take to charge?

Your ION Power Pack should take approximately 3.5 hours to reach a full charge.

Is there a life expectancy of my ION Power Pack?

The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

Upon product registration, your purchase is recorded. Our Customer Care agents can review if your battery is under warranty.

How long will my ION Power Pack run?

The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

These times are based on 100% capacity:

My battery pack seems to have low runtime.

The initial charge on the pack is approximately 30%. Fully charge the pack (3.5 hours minimum/overnight preferred) and assess battery performance.

Note that battery run time is affected by the amount of work you are performing. Vacuuming on high pile carpet while using “ION Boost” will reduce battery run time quicker than vacuuming bare floors.

If you have more than one battery, it is recommended that you use each equally in use and charging.

What if my ION Power Pack feels warm or is indicating that it is too warm to charge?

Your ION Power Pack may feel warm in use as air passes through the vacuum. If it feels uncomfortably warm, stop using the vacuum and allow for the battery to cool. If the battery continues to feel warm, or you see any LED indicators as outlined in your instruction book, contact Customer Service.

The charger is designed to monitor many factors of the battery. After use, batteries can get warm, a condition that is not optimal for charging. In such cases, the charger waits for the battery temperature to decrease to the optimal point before it begins charging.

IC160 Series

What is an ION Power Core battery?

The ION Power Core battery is a 28.8-volt removable, rechargeable lithium-ion battery pack.

How do I insert/remove my battery?

To insert the ION Power Core battery, slide the battery into the opening in the vacuum pod with the handle toward the back and push down until you hear a click. To ensure proper insertion, the handle on the battery must be down.

To remove the ION Power Core battery, lift the handle on the top of the battery and pull up.

What are the lights on my ION Power Core battery for?

The lights on the ION Power Core battery serve multiple purposes. One purpose is to show the remaining charge in your battery while in use. The lights will also blink and illuminate steadily to show the status of charge while charging. In addition, the first and third indicator light will alternate flashing when the battery temperature is not optimal.

How do I charge my ION Power Core battery?

You can charge your ION Power Core battery by using a Shark ION™ Power Core charger along with accessories such as the ION Power Core Charging cradle or the Charge & Go Dock. Please note that only Shark® chargers should be used to charge an ION Power Core battery. Consult your Owner’s Guide for approved models.

How long should my ION Power Core battery take to charge?

Your ION Power Core battery should take approximately 3.5 hours to reach a full charge.

What is the life expectancy of my ION Power Core battery?

The ION Power Core battery, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery. The battery life expectancy is at least two years and comes with a two-year limited warranty.

Upon product registration, your purchase is recorded. Our Customer Care can review if your battery is under warranty.

These runtimes listed below are based on 100% capacity (the ION Power Core battery, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery).

My battery seems to have a short runtime.

The initial charge on the battery is approximately 30%. Fully charge the battery (3.5 hours minimum; overnight preferred) and assess battery performance.

Note that battery run time is affected by the setting you’re using while vacuuming. Vacuuming on the ION Boost setting will reduce battery runtime quicker than vacuuming on the ION Power setting. The runtimes listed below are based on 100% capacity.

What if my ION Power Core battery feels warm or is indicating that it is too warm to charge?

Your ION Power Core battery may feel warm during use. If it feels uncomfortably warm, stop using the vacuum and allow the battery to cool. If the battery continues to feel warm, or you see any of the below LED indicators, please follow the associated actions.

The charger is designed to monitor many factors of the battery. After use, batteries can get warm, a condition that is not optimal for charging. In such cases, the charger waits for the battery temperature to decrease to the optimal point before it begins charging.

If you have allowed the unit and battery to cool and it still will not charge, please contact Customer Care at 1-877-581-7375.

IR140 Series

How do I insert/remove my battery?

To insert, slide the ION Power Pack Battery into the slot on the back of the handheld vacuum. To remove, pinch the release tab and slide the ION Power Pack battery out of the handheld vacuum.

What are the lights on my ION Power Pack for?

The lights on the ION Power Pack serve multiple purposes. One purpose is to show the remaining charge in your ION Power Pack while in use. The lights will also blink and illuminate to show the status of the ION Power Pack while charging. In addition, the lights will illuminate in certain configurations to inform you of any issues with the ION Power Pack.

How do I charge my ION Power Pack?

You can charge your ION Power Pack by using a Shark® ION Power Pack Charger along with accessories such as the charging dock and wall mount. Please note that only Shark chargers should be used to charge an ION Power Pack. Consult your instruction book for approved models.

How long should my ION Power Pack take to charge?

Your ION Power Pack should take approximately 3.5 hours to reach a full charge.

Is there a life expectancy of my ION Power Pack?

The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

Upon product registration, your purchase is recorded. Our Customer Care agents can review if your battery is under warranty.

How long will my ION Power Pack run?

The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

These times are based on 100% capacity:

My battery pack seems to have low runtime.

The initial charge on the pack is approximately 30%. Fully charge the pack (3.5 hours minimum/overnight preferred) and assess battery performance.

Note that battery run time is affected by the amount of work you are performing. Vacuuming on high pile carpet while using “ION Boost” will reduce battery run time quicker than vacuuming bare floors.

If you have more than one battery, it is recommended that you use each equally in use and charging.

What if my ION Power Pack feels warm or is indicating that it is too warm to charge?

Your ION Power Pack may feel warm in use as air passes through the vacuum. If it feels uncomfortably warm, stop using the vacuum and allow for the battery to cool. If the battery continues to feel warm, or you see any LED indicators as outlined in your instruction book, contact Customer Care at 1-877-581-7375.

The charger is designed to monitor many factors of the battery. After use, batteries can get warm, a condition that is not optimal for charging. In such cases, the charger waits for the battery temperature to decrease to the optimal point before it begins charging.

WV200 Series

How do I charge my vacuum?

You can charge your Shark ION™ W1 by placing it on the ION Charging Dock. Please note that only the ION Charging Dock should be used to charge your vacuum.

How long should my battery take to charge?

Your battery should take approximately 2.5 hours to reach a full charge.

What is the life expectancy of my Shark ION™ W1’s battery?

The Shark ION™ W1’s battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.

My battery seems to have low runtime.

The initial charge on the battery is approximately 30%. Before first use, discharge battery fully to condition it properly, then charge the battery completely until the charge indicator light dims. It takes approximately 2.5 hours to charge the battery completely.

Note that battery runtime is affected by how long the unit’s power is on. It is recommended to turn the vacuum off when not in use and when between cleaning jobs.

It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely.

Do I have to wait for my battery to fully discharge before I can charge it again?

You do not have to wait for your battery to fully discharge before you can charge it again. It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.

LV800 & LV900 Series

How do I charge my handheld vacuum?

Connect the charging adapter to the port on the back of the vacuum.

Plug the charger into a wall outlet.

The red charging light will fade in and out. This means the vacuum is charging.

How long should the handheld vacuum be charged?

Lithium-ion batteries take approximately 6 hours to fully charge.

How long should my handheld vacuum operate after a full charge?

A full charge will last about 13 minutes if you are using a motorized attachment. Without a motorized attachment, the handheld vacuum can run longer. It is normal that battery run time gets shorter after a year. Please note that batteries are not covered under warranty.

What does it mean when the charging indicator light blinks red 5 times?

When the red light indicator flashes for 5 seconds this means either the battery power is low or there is a jam in the unit. Clear any clogs or debris buildup.

How do I know when my handheld vacuum is fully charged?

When the handheld vacuum is charging, the red indicator light will fade in and out. When the vacuum is fully charged, the indicator light will turn green for 5 seconds, then shut off.

How do I dispose of my handheld vacuum?

This product uses a rechargeable and recyclable lithium-ion battery. When the battery no longer holds a charge, the hand vacuum should be disposed of according to your local ordinances. The hand vacuum must not be incinerated or composted. Contact your local recycling center for information on where to drop off the handheld vacuum (the battery is not removable).

What do the lights on my handheld vacuum mean?

Please refer to the troubleshooting guide in your user manual for additional information.

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