Transferring Prescriptions from Another Pharmacy to Falk Pharmacy

Bring your prescription container with the label still attached to Falk Pharmacy, or call the pharmacy and provide the following information:

Patient name and birth date

Medication name and prescription number

Name and phone number of the pharmacy where the medication was originally filled

Falk’s pharmacists will use this information to contact your current pharmacy and transfer your prescription to Falk.

How to Arrange for Delivery of Your Prescriptions

Please note that you must prepay for your prescriptions with a credit card or Flexible Spending Account (FSA) card. Please call the pharmacy at 412-623-6222 to provide this information.

To request delivery, call the pharmacy and leave a message with the following information:

Your name

Birth date

Office phone

Where the prescription(s) should be delivered

What medication you would like delivered

Delivery: Frequently Asked Questions

Will the prescriptions be delivered directly to my office?

Your prescriptions may be delivered directly to your office, or may be delivered to and available for pickup at a designated location for your office site. Please see the delivery chart to determine if you will have office delivery or a central pickup location.

What are the delivery days/times?

Falk Pharmacy delivers to some locations daily and to others on Wednesdays and/or Fridays. Deliveries may be made anytime between noon and 4 p.m. There are no same-day deliveries or scheduling of delivery times.

What efforts are made to ensure confidentiality?

Each prescription is delivered in a brown paper bag that will include only your name, building address, and office phone number.

What happens if I miss the drop off?

You can arrange for someone else to receive or pick up the prescription, but you must indicate this when you request the delivery. Medications that are not picked up from central delivery locations within five days will be returned to Falk Pharmacy.

How much notification time is needed to order a refill?

You should provide 48 hours' notice (excluding weekends) prior to the desired day of delivery.

How do I pay for my prescription?

You can pre-pay using a major credit card or flexible spending account (FSA) card. Sorry, no cash or checks can be accepted for deliveries.

Is it possible to fill both short-term and maintenance (90-day supply) prescriptions at Falk Pharmacy?

Yes. Three-month supplies of maintenance medications are available (often with discounted copayments), provided that your physician and insurance plan approve.

Ask your physician to write your prescription for a 90-day supply, and remind the Falk Pharmacy representative that you would like a 90-day supply of your medication.

Is it possible to obtain specialty medications at Falk Pharmacy?

Yes. Injectable and other specialty prescriptions which may not be carried by other pharmacies may be filled through Falk even if the prescriptions require refrigeration.

Does Falk Pharmacy deliver OTC medications?

OTC medications can be delivered only if accompanied by a prescription.

Can medications for my family members be delivered too?

Yes, prescriptions for family members also can be filled by Falk Pharmacy and delivered to a UPMC or Pitt employee if the prescriptions are written by a UPMC physician.

For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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