John Gearing

This session will highlight the role of customer centric design in building value add by collaborating with stakeholders to understand their priorities and challenges. This is then applied to identify key focus areas for improvement and efficiency. This session will explore how.

Understanding the principles of Customer Centric Design and how they can be applied to improve efficiency in a Shared Service Environment

How to effectively collaborate with stakeholder from clients to executive management

Creating opportunities for feedback and leveraging this for continuous improvement

Check out the incredible speaker line-up to see who will be joining John.