If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier is rated
4.8 out of
5 by
383.

Rated 5 out of
5 by
Mchl from
This product is somewhat unique and offers me a touch of elegance above a large kitchen island. I absolutely love it!!I love, love my new chandelier!! It has been installed for about a month now. I have gotten many compliments and even had one person ask me if I would mind if they purchased the same item!

Date published: 2011-12-16

Rated 5 out of
5 by
janie3cats from
Wonderful accent to any roomI bought this for my main bath as a focal point. It is perfect size for the bath and makes the room elegant.
With flicker bulbs, it is a perfect light at night. I also bought the matching bar light for over the sink. I couldn't be happier with the results.

Date published: 2011-03-16

Rated 5 out of
5 by
skinnycow from
6-arm grande claire chandelierI did receive the chandelier with one piece broken but I was able to fix it myself. I really love it. I also bought the matching flushmount fixture. We were able to install ourselves. I bought these on sale. It was worth the wait.

Date published: 2013-03-22

Rated 5 out of
5 by
happiernow from
This is a beautiful chandelier.This fixture is even prettier in person. It casts a lovely light with the crystals. I also bought the ivory silk shades for it and it makes the chandelier look even better. We were SO impressed with Ballard (first time ordering). The merchandise came very quickly and this particular item was packaged so well! On a metal rack and tied down all over in a strong box. This fixture is worth every penny. I've seen the same thing elsewhere in a store for twice the price.

Date published: 2011-12-03

Rated 5 out of
5 by
Chik7124 from
WowBought this and the three light vanity lamp for my cottage style home. I decorate in country french and these lights are so pretty. I bought the bronze to get the pop of color with the sparkle.
Will get the ceiling fixture for my kitchen this summer for continuity in a small house. Handyman had no installation issues.
LOVE IT!

Date published: 2012-03-31

Rated 5 out of
5 by
TennisAmazon from
Beautiful & Classic StyleI love my chandelier! It was the 2nd one I've purchased and now I have them both displayed in my master bedroom, so it's all dressed up and romantic.
First rate and top quality. Ballard took extra care in how the chandelier was packaged and shipped to avoid the potential for any damage. It arrived very secure, safe and sound, and in a timely manner. Love Ballard!

Date published: 2013-01-26

Rated 5 out of
5 by
oaksandmaples from
Absolutely gorgeous!Very well packaged for shipping. No chance at all it would have gotten damaged! Just the right size for our 11 foot ceiling foyer. Sparkles and is light and airy. Love it!

Date published: 2012-03-19

Rated 5 out of
5 by
BallardSmiles from
LOVE IT!! Beautiful!This chandelier makes my dining room! It is elegant, but without the price. It was easy for my husband and Father in Law to install and came packaged incredibly to insure nothing broke. I highly recommend this, but I am always impressed with Ballard!

Date published: 2012-05-25

Rated 5 out of
5 by
MrsSue from
Perfect in every way!This petite chandelier is the perfect size, shape and color to enhance our bedroom update...did I mention the right price as well? It was easy to install and looks so elegant. Exactly what we were looking for. We don't have high ceilings so finding a classy little light fixture that didn't hang too low was a challenge. I'm so thankful to have found it and am so happy with our purchase!

Date published: 2012-05-17

Rated 5 out of
5 by
Margy from
I love love love my Petite Claire Chandeliers!I purchased two of the Petite Claire chandeliers to replace the awful can lights in my dining room. What a transformation! I love the look of two chandeliers instead of one big one. The packaging that they were shipped in was very impressive- no damage during shipping. The only comment I have is that the electrical wires were not color-coded red and white. They were both brown but a google search helped us determine that the ridges on one of the cords indicated that was the neutral or "white" cord. My friend and I installed them in an afternoon and everyone that has seen them wants to know where I got them. I even posted the photo on Face Book and got my positive comments and inquires as to where to purchase. Thank you Ballard. My sister and niece also have Claires so it is now a family thing for us.

Date published: 2012-11-25

Rated 5 out of
5 by
ChrisNevadaCity from
It's really BIG for being "Petite"I guess I didn't pay that much attention to the size. It's a great size, don't get me wrong; but, it's not Petite... I love it. I get nothing but WOW remarks from friends and family..... It's easy to clean and I'm just waiting for it to go on sale again so I can by a second one..... I'm thinking about buying the larger one for a dinning room too. Thanks Ballard Designs...
ps.. the packaging was the best I have EVER seen...EVER, it could have been dropped it off a 2 story building and nothing would have happened... WOW Again BD....

Date published: 2011-03-17

Rated 5 out of
5 by
Bunnyprincess from
Get Ready for Lots of ComplimentI ordered the chandelier in the antique silver for our newly remodeled bedroom. It took me a couple weeks to decide between the finishes because they are all gorgeous. Although the bedroom furniture is "rustic pine", the chandelier was the perfect accent. The only disappointment we've experienced is that no one notices all the work we did on the room - instead the first thing out of everyone's mouth is "oh! WHERE did you get that chandelier?!" You will love this item. Excellent quality and very unique.

Date published: 2012-03-18

Rated 5 out of
5 by
Sinaj from
Great Value, Great LookThis light fixture is beautiful. I got it for my bedroom and it is perfect.

Date published: 2012-07-09

Rated 5 out of
5 by
MamaG from
Beautiful, elegant small chandelierI bought the larger, six lamp Claire chandelier for my dining room. I liked it so much, that I ordered the smaller one for my entryway. It is every bit as elegant as the larger version, but scaled down for a smaller area. Very happy with my purchase!

Date published: 2012-04-29

Rated 5 out of
5 by
ysea from
Beautiful!I bought this for my foyer and it totally gave the entryway an elegant feel. It is even more beautiful in person! I've received so many compliments.

Date published: 2012-04-09

Rated 5 out of
5 by
ludmilla97 from
Lovely product.This is the perfect chandelier for my eclectic decor. I purchased the silver toned one with six lights, as I have a living room/dining room combination with a nine foot ceiling. I couldn't have something overpowering but the ceiling is high enough to handle just this size. The nice thing about this light is that it sort of "ties together" my mix and match furniture: some antiques, some traditional, a bit of Ikea thrown in for good measure...I did say "eclectic", didn't I? The woods are of different colors as well, and the antique silver color is sort of neutral and calm and doesn't clash with anything. I put the sand colored satin sleeve on the chain and that, too, adds to the overall soft, subtle effect produced by the chandelier.

Date published: 2013-04-06

Rated 5 out of
5 by
Frankey from
Grande Claire and Petite Claire Chandeliers are beautiful!These lights are just perfect! Bought the regular size for over my dining room table and the Petite for the foyer. Beautiful quality lights. Packaging was great also and delivery was timely. Very happy with my purchase.

Date published: 2013-01-23

Rated 5 out of
5 by
Maem123 from
This Chandelier is even better in person.Well worth the money, what a great value. A timeless addition to my home.

Date published: 2011-12-07

Rated 5 out of
5 by
pitbulls from
Perfect!Love this chandelier. It's beautiful but not gaudy. A great addition to my dining room.

Date published: 2013-02-13

Rated 5 out of
5 by
babyshop from
Perfect for the nursery!!!The size of the Claire Chandelier is perfect for a baby's nursery. The chandelier was delivered in a very secure container and was extremely easy to install.

Date published: 2011-12-10

Rated 5 out of
5 by
tanker from
beautifullove it love it love it bought the gold one for my dining room looks classy used 40 watt which was great room is 12x13 high ceilings not too gold has a antique look which I think would go with every decorate. the price was great
looks like I paid 3 times as much.

Date published: 2013-10-06

Rated 5 out of
5 by
Time2update from
Statement pieceLove.. love.. love.. this fixture. It is very unique and has great appeal. I have a heavy traffic home and many people comment on how much they like it. It did come with one crystal broken off but I decided to keep it because I even had a hard time finding where it fell off and saw no reason to go through the return process.

Date published: 2012-11-02

Rated 5 out of
5 by
Lookingforlights from
Beautiful LightThe light came very well packaged and was beautiful when hung over a breakfast table. I ordered it in the silver color and although it was more of a goldish/silver; it was still very nice. It's definatelty not a nickel or true silver in finish though if this is what you are looking for. Would highly recommend this product for the price and quality.

Date published: 2012-06-09

Rated 5 out of
5 by
CharMC8 from
Quality packaging, product, & policyThe packaging of my chandelier was superior to anything I've ever received (I actually took a pic). The quality of the chandelier was excellent. Also, your return policy is fantastic. I highly recommend your store to all. Thank you

Date published: 2013-03-14

Rated 5 out of
5 by
JimmcF from
love itwe haven't had it installed yet but it looks great and I was very impressed with how you shipped it with a metal frame to hang from and protect it.

Date published: 2012-01-06

Rated 5 out of
5 by
minimanners from
This chandelier is the perfect scale for a small dining space. Adorable!Perfect scale for a small dining space. The quality is superb.

Date published: 2012-01-04

Rated 5 out of
5 by
Lovetoswim from
Great SizeGorgeous! It looks like a chandler you would purchase in an expensive boutique. I had originally planned to put it in my newly remodeled bathroom. It ended up in the center of my kitchen. It really makes the space. The finish is more black than bronze. The glass crystals are beautiful.

Date published: 2011-12-04

Rated 5 out of
5 by
Nononsense from
Great PurchaseI absolutely love the "Petite Claire Chandelier." I had a ceiling fan in my bedroom and replaced it with the chandelier. It just added a special eloquence to the entire bedroom. The packing was great and it arrived in record time. I just love everything about it.

Date published: 2013-01-02

Rated 5 out of
5 by
Needlepointr from
The Claire Chandelier is stunning!The 6-arm Claire Chandelier I purchased from Ballard Designs is stunning! It is the statement piece of my dining room. It was also easy to install. I will definitely be shopping from Ballard Designs again.

Date published: 2011-11-06

Rated 5 out of
5 by
Lu1971 from
Beautiful AND FunctionalI knew this was the chandelier I wanted for my kitchen but I put off buying it because I was afraid it wouldn't put out enough light. I searched for weeks for something else. Coming up empty, I decided to give this one a try. I absolutely love it AND it puts out plenty of light. (It is not my only source of lighting in the kitchen.) Everyone who comes in comments on it because it's a bit unexpected in the kitchen. Another aspect I was impressed with was the custom frame they used to ship it in. It was very secure in it's box when it arrived. Another plus was it was easy for my husband to install.