EMAIL EXTENSIONS

WE HELP SOLVE ISSUES WITH

EMAIL TICKET CREATION

Simple email ticketing system used for tracking, prioritizing, and solving customer support tickets.

EMAIL QUEUES

Focus on customer relationships and support with email queues. Agents can be selected and assigned directly by priority of responding
directly to unresolved customer matters.

ESCALATION PROCESS

Sometimes there are cases when a customer is not attended to by the assigned agent. These tickets can be configured and escaled to
other members of the team, so that customers are responded to in a proper and timely fashion.

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EMAIL QUEUE

The email queue can be configured by priority and assigned as necessary. The customer will thank you for that kind of service in real-time.