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Top 10 Problems

In our 25+ years working with independent agencies, we have found these issues to be the most common. Although the degree varies, the issues appear to be very consistent. The good news is that each of these are easy to solve, and in fact have been solved in hundreds of agencies.

If any of these issues look familiar, we would love the opportunity to schedule a FREE 60 minute call. It's purpose is to provide definitive, solid solutions to your top 3 problems. We have found this is the best way for agencies to learn about us and how they can benefit from Solutions.

Create An Unbeatable Advantage

Don’t fight against your competition, make them irrelevant instead. Create something so unique that your competition won’t stand a chance against you. There are 5 key points to creating a strong competitive edge, and none of them include excellent customer service.

Solutions will help you create a strong competitive advantage which will be evident in your marketing, your conversations, your office decor and more.

Don't Settle For Just Happy Customers

Happy customers will leave you in a heartbeat...but loyal customers will stay with you forever. Stop the flow of customers out the back door and increase your retention. a decrease of just 2”% in lost customers can mean as much as a $40,000 increase, or more, to your bottom line.

Solutions will help you create loyal customers and dramatically decrease your aquisition costs for new business and put money directly to your bottom line.

Show Carriers That You Are Proactive

Have you identified which business is the most profitable for your agency? If your companies have identified what business is profitable and not profitable, shouldn't you do the same?

Solutions helps you create unique strategies and target niche markets. We can even help you take advantage of unique branding just like the direct writers.

Don't Frustrate Your Customers

It’s frustrating when everyone doesn’t follow the same procedures, including management, staff and customers. It is possible for everyone to be on the same page, even with branch offices. Consistency improves customer service, decreases E&O exposures and speeds up training of new employees.

Solutions brings fresh new ways to provide excellent customer service while increasing productivity and profitability. We can help you create effective procedures and tie those procedures into a Performance-Based Compensation Plan.

Take Control Over Your Life

Which has control over your day; you or the day? If your answer is anything but you, it's probably adding to your stress level. Just think about how much better you will feel being in control.

Solutions can add 2 hours per day to every person in your agency. For every 4 employees, that is the equivalent of one new employee with no additional cost.

Don't Let Stress Cost You Money

Stress leads to staff turnover, employee absenses due to illness and overall low productivity. It's not just a matter of people feeling good. Stress costs you money. It's expensive. By lowering the stress level in your agency, both the bottom line and the value of your agency increases.

Solutions helps management make decisions to reduce stress and create a more productive work environment.

Every agency is looking for ways to bring in new business. The question is, how to do this with the lowest acquisition costs. Quoting can cost you a lot of money if it's not done effectively. The goal is to quote less and write more. Not quote more and write less. Too many agencies believe that more quoting is the answer. It's not.

Imagine an agency where everyone has the same core beliefs and the same vision for the agency. In many cases, there is no clear vision and each person functions based on their own ideas and beliefs. A mission statement is important, but a Vision Statement is crucial to drive your agency forward over the next 20 years.

One of the biggest issues we see is low Revenue Per Employee. If an agency's RVP is $125,000 or less their profitability to way to low. There are only two ways to increase RVP. Increase sales and/or decrease expenses. The trick is finding the right balance. An increase of $20,000 per employee goes straight to your bottom line.

Training new people can be frustrating and expensive. Especially if they don't have any insurance experience. They need structure, direction and the basics of the industry;preferably without having to spend time outside of the agency of take the time of experienced staff.