FAQ

People make big purchases online such as vacations, high end fashion and even bank online! We take security seriously and your information is safe with us. We never share or sell you information. We also guaranty our that our jewelry is the quality that is stated on our website.

Is it safe to mail jewelry?

We ship our packages overnight with the highly trusted FedEx so the chances of anything happening to your package is very slim. We also always fully insure our packages and require a signature at the door.

What if I need a different size ring?

If you don't see the option for your ring size, we might be out of stock. However, that doesn't mean you are out of luck! We have a jeweler that is on site and can resize current rings that we have. It doesn't hurt to check, so send us an email or contact us by phone. We would be happy to help you.

What if I want it gift wrapped?

During checkout there is a box where you can leave us a message about what you ordered. Go head and if you have any questions or specific requests, leave a message there and we will respond with in 24 hours. For gift wrapping options, we have seasonal, anniversary or birthday options available.

How long before I get order?

Some items might take 4-6 weeks before we can ship because they are made to order. But we do always ship insured overnight once we have it ready for you. We will send you email notifications with updates about your purchase.

What if I need something special ordered?

If you see something that you like and need something special added, feel free to contact us and we can make a special order for you.

Do reward points ever expire or have a time limit?

Reward points never expire and you do not have a time limit to spend them. This is our way of giving back to our loyal online customers.

What if I think I made a duplicate order?

If you think you might have placed a duplicate order, please contact us via email at sales@duncanandboyd.com and they'll make sure that everything gets sorted out to your satisfaction.