Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam

Uneventful, other than having missed the original connecting flight on account of delays.

There was no food or entertainment, so I can't rate them.

EWR

LHR

Good 6.0

My seat was comfortable, with good head and neck support.

BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy.

IND

ORD

Okay 4.0

Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight.

LHR

ORD

Mediocre 2.0

No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.

Everything

FRA

LHR

Mediocre 2.0

Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.

They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!

AMM

TLV

Excellent 10.0

It was a short and efficient flight.

TLV

AMM

Excellent 10.0

Left on time. Probably overpriced for the length of the flight. Baggage was out promptly.

no flights between noon and 9pm.
pay for snacks..on westjet they were free

MCO

YYZ

Good 6.0

Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with.
John O"Hearn

YYZ

FLL

Okay 4.6

Late departure- even with snow issues have not had similar problems with WestJet

YYC

YYZ

Excellent 10.0

Flight cancelled due to weather, the workers made it seamless.

Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level.

HND

YYZ

Excellent 8.6

Had an aisle seat.

I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements.

Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight

Late departure- even with snow issues have not had similar problems with WestJet

YYZ

DUB

Good 7.3

The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.

BGI

YYZ

Good 6.6

Crew was very friendly.

Having to pay for baggage on an international flight and no better snacks available without purchasing them.

YVR

YOW

Mediocre 2.6

The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?

The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant.

MCO

YYZ

Good 6.0

Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with.
John O"Hearn

Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.

FCO

AMS

Excellent 10.0

Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam

SFO

AMS

Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup

MCO

YYZ

Good 6.0

Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with.
John O"Hearn

LGA

YYZ

Okay 4.0

Direct

9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30

HND

YYZ

Excellent 8.6

Had an aisle seat.

I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements.

YYZ

DUB

Good 7.3

The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.

The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all.
The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation.
Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair.
Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning.
Big blunder Royal Jordanian.

TLV

AMM

Excellent 10.0

Left on time. Probably overpriced for the length of the flight. Baggage was out promptly.

ORD

AMM

Good 7.6

The flight was overall great. I very much liked the price, the fact that I was allowed to take two big suitcases, and the sitting was overall ok space wise.
The crew was kind and the food was OK.
I am very likely to make reservations with this airline in the future!

I did not like the fact that there was no WiFi on the flight.
I also did not like the fact that the selection of movies was quite limited and not very recent.
Finally, I did not like the fact that there was very little service on the flight. I would have liked to see more beverages (hot and cold) offered throughout the flight, and the clearing of meals done more rapidly.

TLV

AMM

Good 7.6

We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice.

Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight

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