Patagonia Ironclad Guarantee
Patagonia guarantees everything they make. If you are not satisfied with one of their products at the time you receive it, or if one of their products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

By law, garments sent in for repair must be clean.
Please wash items for repair before mailing.
If the item is deemed irreparable Patagonia may, at their discretion, replace it or send a Gift Card for the last known retail value of the piece.

How long does the process take?
Patagonia does their best to unpack, process, and get repairs back in the mail to you within 30 business days.

What do I need to get started?
If you didn’t purchase the item with your patagonia.com account, please have the order number and last name of the person who placed the order. If you don’t have this information, please follow these

How long does the process take?
Repairs will be unpacked, done and back in the mail to you within 10 business days. During peak season times it may take up to 30 business days.
Patagonia will pay for repairs that they are responsible for and charge a fair price for repairs due to normal wear and tear.

Send your paperwork and your items to Patagonia:
Patagonia Repairs & Returns
8550 White Fir St.
Reno, NV 89523
Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.
If you live close to a Patagonia Retail Store, you may take your return there to have your refund or exchange processed.
Pro/Team/Corporate Orders must be returned to the Reno address above.

Not everything on sale is 25% off. The deal is only on in stock items.

Deal cannot be applied to prior purchases or with other promotions.

Load bearing climbing equipment, like a harness or carabiner, is final sale by law so if you don't like your climbing stuff just hang it on your wall to impress your friends - sorry for being so mean about it.

The sale starts on September 18, 2017, and is only good through October 1, 2017.

Some exclusions apply. Not all climbing brands are included in this sale.