2007 in review: Social networks got industry's attention, but harnessing its power remains elusive

News from Travel Technology Update: Social networking was undoubtedly the hot trend of the year, at least according to the people who plan travel industry conference agendas.
The travel industry is still grappling with how to monetize the huge and amorphous phenomenon. "Two-thirds of online customers use social media," Cindy Estis Green, managing partner of the Estis Group, said. Green told delegates to the Hospitality Sales & Marketing Association International's Travel Internet ...

Not surprisingly, my latest blog on “Sully” Sullenberger’s AAAA videos campaigning against US ATM reform ignited a strong response from readers. Perhaps the only surprise is that many of the responses in my emails were highly supportive....More

Australian flag carrier Qantas and Dallas/Fort Worth-based American Airlines are preparing to file another application for antitrust immunity (ATI) after a previous rebuff by US regulators, and Qantas is optimistic that this time it will be granted....More