Security Customer Care Specialist

Job Locations
US-IN-Indianapolis

Job ID

2018-3395

City

HEADQUARTERS- CEC

Category

Customer Service/Support

Overview

Mission of Security Customer Care Specialist: Our Customer Care Specialist position is an opportunity to put your communication, problem solving, and superior service skills to work while providing valuable information and resources to the people we serve.

Responsibilities

ESSENTIAL FUNCTIONS:

*Shift= 4pm-Midnight Monday-Friday, Every other Saturday from 12pm-8pm*

Responds to customer questions via telephone and written correspondence regarding basic information, billing, and/or contract questions, as well as other information the customer may need.

Analyzes problems and provides information/solutions.

Establishes and develops strong and effective relationships with Customers by providing consistently high levels of service; responds in a timely and thorough manner to exceed customer expectations.

Exercises discretion and judgment in determining and implementing appropriate actions to resolve complex customer issues and achieve first contact resolution.

Researches and analyzes data to address operational challenges and customer service issues.