Frequently Asked Questions

On this page, you’ll find the most common questions about au2mator – Self Service Portal.

Please checkout the FAQ below before contacting us or submitting a support request.

Licensing

How does the au2mator – Self Service Portal Licensing work

If you like au2mator – Self Service Portal and you decided to buy a License, here are some facts.

If you buy au2mator – Self Service Portal, you get the following

unlimited Functions of au2mator, based on AD User

Free Runbooks from au2mator

Free Service Icons from au2mator

1 Year of Software Maintenance, get every Release for free

1 Year of Support, special Helpdesk for Customers

Access to a Customer Download Area

There are 4 different Packages of au2mator – Self Service Portal

Starter, up to 999 Active Directory Users

Rookie, up to 4999 Active Directory Users

Pro, up to 9999 Active Directory Users

MVP, unlimited Active Directory Users

If you pass the limit of licensed Active Directory Users, there will be a threshold of 10 Users. if you pass this limit, au2mator – Self Service Portal will switch to Trial/Test Version until you enter the new License Key.

You need to buy the next Version of au2mator – Self Service Portal, but only have to pay the difference. Send an Email to licensing@au2mator.com

Support and Software Maintenance

If you buy an au2mator – Self Service Portal License you get 1 Year of Software Maintenance and Support for free.

At the initial ordering process, you need to activate the Subscription. After 1 Year, you need to continue this Subscription, the costs will be 20% of the initial License cost per year beginning with the start of the second year.

If you cancel the Subscription, you can continue to use au2mator – Self Service Portal, but you will not be able to get support or new Versions of au2mator – Self Service Portal. Also the access to the Download Area will be disabled.

Questions? Contact us: licensing@au2mator.com

How is the Trial/Test Version limited

You can download and try au2mator – Self Service Portal for free here, but there are some limitations.

The Trial/Test Version of au2mator – Self Service Portal is limited with the following:

Limited to just 2 Service Requests

Limited to one Administrator User

After 30 Days, you will not be able to start any Service

If you like to enhance your au2mator – Self Service Portal Trial/Test Version, visit our Site