Support Center

How do I know if my request went through?

Last Updated: Jan 27, 2018 06:23PM EST

After you have placed a request(s), you can view the status and details of your order in the Ticketing section by clicking on the Ticket Status tab. On the Ticket Status page you will see a Ticket Status column. During the ticketing request period, the status will show as "PENDING" which means your request has been received.

After the ticket request period closes and we begin the random selection process, the status will display as "PROCESSING". Processing does NOT mean that we are processing your credit card nor that you have been confirmed.

Once processing is complete, we will post your outcome; the status will show as either "CONFIRMED" which means your request has been approved and you are guaranteed tickets or "DECLINED" which means your request could not be processed successfully either due to availability or a credit card decline.

In general, the Warehouse will provide seat locations to each member, after orders are confirmed and prior to the shipment of tickets. However, please note that in an effort to discourage ticket reselling, the Warehouse reserves the right to withhold seat locations with respect to any member’s order.