Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup

LGA

YYZ

Okay 4.0

Direct

9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30

MSP

YYZ

Excellent 8.6

Crew and flight were great

Not great food, but that's ok.

MCO

YYZ

Good 6.0

Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with.
John O"Hearn

BGI

YYZ

Good 6.6

Crew was very friendly.

Having to pay for baggage on an international flight and no better snacks available without purchasing them.

I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect.

SLC

SNA

Excellent 8.0

Comfortable seats in coach
Good snacks
Friendly crew

Nothing

MFR

SLC

Okay 4.6

Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight.

They came around often to see if we needed water or anything. Food was good.

Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time.

NRT

ORD

Excellent 8.3

crew was professional and very attentive and beer and wine and ice cream on the flight

wish they had more movies choices from the u.s.

OKA

NRT

Excellent 8.6

Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!

We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!

Ms Yoshinaga went out of her way to make sure everything was smooth for my experience.

NRT

JFK

Okay 5.6

Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu

You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay.

NRT

SAN

Excellent 8.0

I wasn't able to pre-select my seat.

SAN

NRT

Good 7.6

Ok seats but not quite lay flats. Lay at an angle. Great service by staff

Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy

Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with.
John O"Hearn

HND

YYZ

Excellent 8.6

Had an aisle seat.

I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements.

LGA

YYZ

Okay 4.0

Direct

9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30

YYZ

DUB

Good 7.3

The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.

They came around often to see if we needed water or anything. Food was good.

It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer.

LAX

NRT

Excellent 10.0

Very helpful and accommodating flight attendants ... all with a smile!

NRT

SEA

Excellent 10.0

Attentive and polite staff. Comfortable planes. On time flights.

I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.

HND

OKA

Excellent 10.0

Seats and service

No complaints

SEA

NRT

Excellent 10.0

Food, comfort, service.
Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday.

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