Enrollment Survey

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2-Factor Authentication Enrollment Survey

Enrollment Management and Marketing colleagues:

This survey asks about your experience enrolling in UD's 2FA system. Your suggestions and comments will help UDit improve the process for future enrollees. We will contact you again in March to survey your experiences using 2FA.

Thank you for your time and input.

NOTE: Your responses are anonymous.

1. Rate the information you received in emails and meetings preparing you to enroll in 2FA.

Poor - the information was incorrect or insufficient. I had significant problems enrolling.Fair - the information was partially helpful. I still had questions going into the enrollment process.Good - the information was sufficient.Excellent - the information was thorough and I had no problems or questions while enrolling.

2. What portion(s) of the 2FA information session helped you? Check any that apply.

Explanation of why UD is implementing 2FAExplanation of 2-factor authenticationDemonstration of enrollment and authentication proceduresComparison of device optionsOpportunity to ask questionsNone of the above

3. For phone users: You received an email from "Duo Security" prompting you to enroll in 2FA. What did you think about the email? Check any that apply.

The email was confusing. I had to re-read it to know what to do.The email was too wordy.The email was suspicious and I had second thoughts about clicking the link to enroll.I didn't really read the email. I just clicked the link so I could enroll in 2FA.The email was easy to understand and follow.

4. For phone users: How easy or complicated was enrolling your phone?

EasyFairly easySomewhat complicatedComplicated

5. For token users: Why did you choose a token?

Please solve this simple math equation to prove you are human and to help fight SPAM.