email address:info@newleaftopiary.co.uk
By accessing this Website, you agree to be bound by the terms and conditions appearing in this document and you accept our Privacy Policy. If there is anything you do not understand please email any enquiry via our contact us page.

In these terms and conditions “We/us/our/New Leaf TopiaryLtd /newleaftopiary/newleaftopiary.co.uk” means www.newleaftopiary.co.uk, “Website” means the website located at www.newleaftopiary.co.uk (or any subsequent URL which may replace it) and all associated websites and micro sites of newleaftopiary. “You/your” means you as a user of the Website.

You shall not use the Website for any illegal purposes, and you will use it in compliance with all applicable laws and regulations. You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.

You agree not to attempt any unauthorised access to any part or component of the Website; and You agree that in the event that you have any right, claim or action against any Users arising out of that User’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

We may alter these terms and conditions from time to time, and your use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

The Website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website.

Conditions of Sale

By purchasing plants from New Leaf Topiary you are entering into a legally binding agreement with us on the terms shown below. We advise you to read and understand these terms because they affect your rights and liabilities.
The description of the Goods, the price, VAT and delivery costs are set out in the relevant website ordering pages. We aim to give you a clear idea of the Goods you will be purchasing. Please note that the products may vary from images emailed or shown on the website, plants are living plants, each with their own individuality. All dimensions given are subject to +/- 10% tolerance. We try our best to make descriptions and images accurate.

Should you wish to cancel an order, this must be made in writing (via email) to New Leaf topiary at info@newleaftopiary.co.uk at least 48 hours prior to the agreed delivery date (if one has been determined).

Delivery Policy

We offer free delivery service for order over £50.
For all orders you should allow maximum 5-7 working days from the date of order for delivery. However most of orders are dispatch next working day.
Following email notification from New Leaf Topiary that your order has been processed, we will notify you about delivery date. Deliveries are undertaken from Monday to Friday only, with the exception of Bank Holidays.
We only deliver to UK mainland.
If you wish the goods to be delivered to a third party, you must make this clear at the time of ordering, and provide us with accurate delivery information. In the absence of clear instructions, the goods will always be delivered to the billing address.
Although every effort is made to supply throughout the UK we reserve the right to refuse delivery, in this instance the customer will be notified and if the customer has completed payment a full refund will be given.
For large sized tree orders, we strongly recommend that suitable machinery and professional grounds people are lined up for the installation and delivery of your plants/trees(s). The plants are likely to be delivered on a 7.5 tonne lorry, with the use of articulated or flat-bed lorries where the order requires and/or access allows.

Replacement and Returns

At the time of delivery, please check your order and if you believe your goods have been delivered damaged,
are not of the correct quality, are incorrect in number or do not comply with their description,
New Leaf Topiary must be notified by the customer verbally within 24 hours of delivery of the goods
and confirmation in writing by email within 3 days thereafter so that where possible we can rectify the problem for you.

Failure to do so will deem those goods as being accepted by the customer.
If the plants are planted this will deem those goods as being accepted by the customer

and therefore unreturnable New Leaf Topiary take the utmost care to ensure that at the time of delivery
We always check our plants prior dispatch and sending in a healthy and prime condition.
To ensure that your plant(s) remain healthy so that they can become established in your garden
it is essential that you water and maintain the plant(s) correctly from the moment your order is delivered.
No responsibility is accepted for replacement of failed plants as we are unable to control the planting,
soil condition, weather, watering and/or ongoing maintenance.
We reserve the right to make changes to this website at any time without prior notice.

These terms and conditions do not affect your statutory rights as a consumer.

Privacy Notice

Before the detailed technical bit, we can summarise our Privacy Policy like this: We never share your email address, postal address or any other details with third party.

You will never get unwanted email from this site, and nor will you get any kind of spam mail or special offers junk mail after using your email to set up an account on here. You will only get mails from the site in direct relation to your purchases or if you have signed up for our newsletter, and even then, its is only very occasional.

The newsletter just lets you know of any special offers we are making, and of news about Fair Trade that may interest you. It is sent roughly once a month and you can opt out at any time

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect This notice applies to all information collected or submitted on the www.newleaftopiary.co.uk website.
We use the information you provide about yourself when placing an order only to complete that order.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online

How You Can Access Or Correct Your Information.You can access all your personally identifiable information that we collect online and maintain by contacting the site in writing with a data protection request, including 2 utility bills bearing your name and address, and corresponding with the name and shipping address, or any other address you have supplied to us. We use this procedure to better safeguard your information.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please use the contact form on this site.