Brands

Delivery Information

On orders under £45 - £3 for Standard Delivery or £5 for Royal Mail 24 tracked

On orders over £45 - Free Standard Delivery or £5 for Royal Mail 24 tracked or DPD next day (at our discretion depending on size and weight of parcel)

Standard delivery is sent by Royal Mail's second class service and should arrive within 2-4 days from when your order is shipped. During busy times, and times of severe weather conditions can take a little longer.

DPD's next day service, and Royal Mails 24 tracked service are NOT guaranteed next day servcies. For orders using this service which are placed after 1pm, these will be dispatched the next working day.

Packaging

To
help reduce our impact on the environment we try to reuse packaging
materials where possible. The packaging materials we receive and
reuse may not always fit in with the ethos of our company, but we
feel it is better for the environment to re-use them than dump them
straight into landfill. While some boxes may have a 'pre-loved' look
about them, be reassured that it is of the utmost importance to us
that the products you have ordered reach you in perfect condition, so
they will always be carefully and securely packaged, usually in a
mixture of new and recycled packaging materials.

Returns
and Exchanges

Please
contact us before sending any packages back to us to inform us of
your intentions.

Should you decide you do not wish to
keep an item purchased from us, we are happy to accept refunds
provided they are returned to us within 28 days and in brand new
condition with all packaging and instructions intact. A deduction
will be made if the value of the goods has been reduced as a result
of you handling the goods more than was necessary. The extent to
which a customer can handle the goods is the same as it would be if
you were assessing them in a shop. Should the item show signs of use
we can not accept it as a return unless there is a fault. This does
not affect your statutory rights. All items must be returned in their
original packaging and in new unused condition for a full refund to
the value of the item, excluding postage and packaging. The cost of
return postage and packaging is the responsibility of the customer.

Faulty or damaged goods must be
returned to us within 14 days of receipt. On inspection of the goods
to identify if it is a manufacturing fault we will issue an exchange
or full refund. Normal wear and tear is not considered to be a
manufacturing fault. Return postage costs will be reimbursed in cases
of return due to faulty items only. In the case of damage in transit,
please retain all packaging to enable us to claim from the postal
service. Please ensure that you include all your details and
preferably original receipt with your return. We strongly advise that
any returns are sent to us via Special Delivery or Recorded Delivery,
as we cannot be held liable for articles lost in transit.

Cancellation

You
have the right to cancel your order starting from the time you place
the order and ending on the expiry of 14 working days starting from
the day after the goods have been received, according to the
Regulations set down by the EU Distance Selling Directive 97/7.
Please notify us of your intentions and return the goods within the 14-day cooling-off
period. The goods MUST be unused and unopened or it will be deemed
that you have accepted them. Postage will not be reimbursed for
cancellations, all return postage and packaging costs will be the
responsibility of the the customer.

We
reserve the right to issue refunds at any time prior to delivery.

Instruction
for returns

Please
ensure that products are in new/unused condition and in their
original sealed packaging, in a sell able condition.

Please
package return items adequately to ensure that the product packaging
is not damaged in transit. Please note – with the exception of
amber products a padded envelope does not provide adequate
protection, please use a box and void fill. A padded envelope is
required for Amber returns which must be sent at Royal Mails Large
Letter rate.

We
are unable to refund or exchange returned items that have been
damaged in transit due to inadequate packaging.

Ensure
that you include a note with your name and order number and details
of the return.

Please
ensure that you obtain proof of postage from the post office counter,
which you would require to claim from Royal Mail in the event of your
item going missing, as we unable to issue refunds for packages that
we do not receive back. You may wish to use a signed for service. We
will inform you as soon as we receive the item. Please return items
to:

Little Acorns to Mighty Oaks Ltd

15 Wentworth Rd

Fleckney

Leicestershire

LE8 8TS

About Us

We are a family with young children who are striving to limit the amount of toxins that we are exposed to on a daily basis - we stock a variety of products for families like ours who are striving to reduce their toxic burden by avoiding plastics and toxins found in everyday household products. We try to offer alternatives to plastic's, but where plastic needs to be used on a product it will always be free from BPA, Phthalates, Lead, PVC and BPS. We love and use all the products we stock, follow us on Instagram to see our toxin free journey.