Agency Secure Level Access:To gain access to the secure area of the site where you can view information on agency programs, performance, ticket status and more, you must obtain an individual login from your Agency Administrator (see below). United is unable to provide these logins. After your administrator requests a login for you, you will receive an email with a secure link to activate your account and select a password.

Administrator Level Access:The agency administrator is responsible for managing user access and rights within the agency. If the ARC# is a Home Office Location, administrators also can manage user access for branch locations. To become an administrator, complete a one-time verification process using the agency’s Tax ID for security. Here is how to become an administrator: