What were some of the reasons you returned an iPhone for a replacement?

When I bought my last iPhone 6 Plus, I was so excited about going to iOS yet again and it was my third iPhone 6 Plus. But as the sales rep was putting my screen protector he somehow was able to bring the camera onto the counter. It didn't affect the actual camera lens. But it did grind the paint from it. I didn't notice this until I got home. But I returned the 6 Plus and got the 6. What are some of the various or even weird reasons you have returned your iPhone for a replacement?

re: What were some of the reasons you returned an iPhone for a replacement?

re: What were some of the reasons you returned an iPhone for a replacement?

My first had a tiny chip inside of the camera lens. My second, the screen stopped responding only the middle part would work so my keyboard lagged and i couldn't pull down the notification tab. (Tried reboots, resets, reset as new iPhone, everything). Had the screen replaced, 3 days later my button would stick and wouldn't pop back up. I take care of all of my devices so they last many years but I had a rocky start with the 6. But I received another replacement and this one works great. Thankfully. Really made me miss my 4s..it was old but worked so good! Never any problems.

re: What were some of the reasons you returned an iPhone for a replacement?

re: What were some of the reasons you returned an iPhone for a replacement?

Because I was trying to get used to carrying my 6 naked. I had many cases but I thought it was too pretty to be hidden. Scurrying off to work in a hurry and forgot to take it out of my daily planner. Walked down the stairs and she tumbled 4 times down the concrete steps. I wa afraid to pick it up. If was facedown and cracked. Couldn't live with the 5 cracks. Took it in prepared to have a screen replaced and walked out new phone in hand. No problem. Their response was come back and visit us again. 🏾

re: What were some of the reasons you returned an iPhone for a replacement?

My iPhone 6 screen would 'click' when pressing on certain areas as if it was not secure or something internally was broken. Also, my 'silent mode' switch on the side was not working properly and was VERY touchy. I could blow on it and it would almost switch back and forth.

Made a genius appointment and they told me that if it was just the screen issue, they would replace my screen, but since my switch was having issues as well, they just replaced it out with a new one. They didn't test/check these things I described, they just did it, no questions asked.

The replacement phone had a malfunctioning antenna/SIM port issue. It wasn't more that getting home before I turned right around to go back to Apple. My phone would switch back and forth from service to 'No Service' to 'Searching...' I first did a pit stop in AT&T to have them do a SIM card replacement but that didn't fix the issue- they advised it must be a faulty device. As soon as I walked into Apple, they welcomed me back, apologized and wasn't in there more than 5 minutes with another brand new replacement. This one is perfect, just had a run of bad luck with those two devices.

Lesson learned: pay for AppleCare, it's well worth it- and Apple's customer service is fantastic.

re: What were some of the reasons you returned an iPhone for a replacement?

re: What were some of the reasons you returned an iPhone for a replacement?

Just had my iPhone 5 replaced due to a swollen battery....I thought the home button wasn't working properly but it was the battery pushing the screen and making the button work intermittently due to the increased distance between the contact points....

re: What were some of the reasons you returned an iPhone for a replacement?

Returned a 5 because the back was scratched right out of the box. The replacement had a dead speaker on arrival. Apple took care of me. Gave me some free schwag. Apple stands by their products and backs us up. One of the best things about them.