And the small sunporch at Melanie Evans' house shed light on the environmental innovations that have crowned Nyland "Colorado's most energy-efficient community': Solar fuel, says Evans, powers the heating of her family's three-story, 2,000-square-foot home on all but the coldest nights.

Fonality's call center system, which was chosen over more costly and less flexible solutions from Avaya, Cisco and 3Com, enabled SunPorch to revitalize its marketing programs.

I don't know how we lived without it," said Leo Mueller, director of marketing at SunPorch.

SunPorch assigns a different phone number to each advertisement it runs and uses PBXtra Call Center to automatically identify the advertising source for each customer who calls.

PBXtra Call Center allowed SunPorch to quickly implement a professional recording in response to the emergency, which helped maintain customer service levels and ensured calls could be redirected to the company headquarters for handling.

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