Rochester, NY Limo

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Its sad that people would use the Internet to bad mouth a company . People beware there two sides to every story, I've use prestige limousine many tines over the past 10 years . I actually bought a Cadillac DTS sedan from them for my business. I have found Chuck and his Daughter Kim to be vary honest and straight foreword no BS. Prestige limousine has over 30 vehicles including buses . And they store all there vehicles indoors . They have a 100% pass rate with NYS DOT . They have full time Mechanics to keep vehicles in top shape, So what if a thermostat went on one of there limos there 2 hrs from there shop they dispatched a 2nd car as a back up .And called a local garage and convince them to go where car was to make repair which cost $$$$$ I'm sure . What more could anyone have done . At the end of the day you still had your wine trail . If you would of talked to them calmly and provisional your out come with them would of been better have some class school teacher. Give a company a chance to make good on a bad situation . I will always use prestige limousine company and refer them to my clients and friends .

DO NOT USE THIS COMPANY! The driver was the only one who was pleasant and respectful! The limo started out smoking and leaking fluids & the owner Chuck had to call a mechanic. After 1.5 hrs we were on our way, it drove okay until our ride home when it overheated again and we had to pull over. Chuck's ‘plan’ was to let the limo cool down and ‘try’ to get home. This was not safe, I was not putting my family & friends back into the limo and TRY to get home, so family had to be called to pick us up. I called Chuck again and he had ‘left the building’, Kim rudely and inconsiderately insisted that she got us “3 miles from home, what else more do you want?!”. After she would no longer speak to me the call was ended, it continued during the week with the owner refusing to speak to me, Kim refusing to refund me any money, not even the pity $50. I will NEVER do business with them again or recommend this company! Do not be fooled with their pleasantry prior to signing a contract, you will regret.

Harrison Dean — 1 starWe booked East Coast Limo for my brothers 30th birthday. We had about 15 people get together (some of which came in from out of town) and had planned to get a limo and do some bar hopping downtown. Our plan was to get picked up around 10:30 but at 9:50 I get a call from the limo company. They tell me that apparently the transmission blew on our limo and we were out of luck. They didn't have another car available and made no attempt to call any other limo company to get us a ride. They just said "sorry" and offered to take half off the price if we did it the following night...(this was a Saturday night mind you...who the hell can go bar hopping til 2am on a Sunday night??)I then spent the next half hour calling every single limo company in the city with no success as it's impossible to get another limo at 10 o'clock on a Saturday night. And since East Coast Limo technically had a driver available but a broken car and didn't try and offer the driver to another limo company to drive for us I am almost certain they lied about the car breaking down and they overbooked the night (I talked to another limo driver about this and that certainly was a possibility). So now since I was the one organizing this event I had to explain to 15 people why we no longer have a limo. Needless to say this was the worst experience I've had with any business. Ever.

We used East Coast limo services for our daughter's prom and I couldn't be happier! The seven girls that rode in the limo were all smiles when it pulled up to our house on time.the driver was so wonderful to the girls and took a lot of the worry off of us parents! They had a flawless evening and all the girls were dropped off at their homes without any issues. Overall the whole experience was wonderful and I credit Miles,the owner, for that. He was very organized and helpful. Our driver was awesome! She helped the girls have a special night in so many ways and we the patents are so grateful! Will defiantly be using this service again!

It was a great experience to work with Prestige. I was completely stressed out over planning a wedding and the staff at Prestige totally took one load off my shoulders. Their attention to details and logical ideas made it a pleasure to work with them and I felt wonderful when everyone complimented me about the lovely limo, the professional driver and the precise timing. THANK YOU.

DO NOT HIRE PRESTIGE! Astonishingly unprofessional service that ruined the end of my wedding. In brief:1) The driver got locked out of his van and apparently had no backup - one of my guests actually drove him back to their main office to get him another key. More importantly, he failed to let any of my waiting guests know that he was going to be delayed.2) He blamed getting locked out on my handicapped mother in law, (who mysteriously was able to lock the entire van from the passenger side seat?!?!)3) He ABANDONED nearly 20 guests at my venue; never returning to get them after he got back to his van. Furthermore, he LIED to me telling me that he had gotten all my guests and brought them back to his hotel. I didn't find out until the next morning that my family and the reception venue had to personally drive everyone back.4) After all this he had the gall to call me up an hour and a half later and demand I pay him overtime. He actually fought with me in the hotel lobby at 1:30 in the morning, This is AFTER he'd received his MANDATORY 20% gratuity (which we had paid earlier in the night so that we didn't forget!) 5) The company fully supported their driver's side of the story, offering nothing, and instead lying to me once again. (e.g. they claim they didn't know how many passengers they had to pick up, even though that's written in my signed contract!)Use any of the other excellent driver services in Rochester and don't let them ruin your important night!

This was the worst experience ever! I could not believe how dirty the limousine was for my wedding. The driver was smoking in the vehicle, the radio did not work. The IPOD Dock did not work. No way would I recommend...