Disliked: Location - inconvienent if yo need to get something from the local stores, there is none.

77.1%

Atmosphere -

80%

Staff -

80%

Facilities -

60%

Safety -

80%

Location -

80%

Cleanliness -

80%

Value -

80%

Customer review

With friends / other travellers

Sightseeing & culture

08 September 2013
Customer would recommend this property

Liked: Good location, reasonably clean.

Disliked: Nothing.

57.1%

Atmosphere -

40%

Staff -

20%

Facilities -

60%

Safety -

60%

Location -

80%

Cleanliness -

80%

Value -

60%

Customer review

Alone

Work / volunteering

17 July 2013

Liked: Location was close to the West Lake.

Disliked: One woman on staff treated the dog abusively, which was horrifying. Location is far from places to eat. I moved rooms one day to help accommodate a large group, but was not told when I was expected to move again, and the staff handled it pretty poorly. The staff disappears from the desk around midnight, even if a guests' air conditioning has stopped working. One very nice young man was very helpful, but I noticed that the rest of the staff leaves all the unpleasant work to him.

82.9%

Atmosphere -

80%

Staff -

100%

Facilities -

80%

Safety -

80%

Location -

100%

Cleanliness -

60%

Value -

80%

Customer review

With my spouse / partner

Family Holiday

06 April 2013
Customer would recommend this property

Liked: Location

Disliked: Cleaningless is average

94.3%

Atmosphere -

100%

Staff -

100%

Facilities -

80%

Safety -

100%

Location -

80%

Cleanliness -

100%

Value -

100%

Lau Hack Gin

As a family with children

Family Holiday

10 March 2013
Lau would recommend this property

Liked: Right near West Lake within walking distance and convenience to public transport. The hostel is classicism and spacious, same go to the room. Easy access with WiFi, allowing us in touch with our others while travelling at ease.

Disliked: The hostel is a big far from the nearest local restaurant.

80.0%

Atmosphere -

100%

Staff -

60%

Facilities -

60%

Safety -

80%

Location -

80%

Cleanliness -

80%

Value -

100%

Customer review

Alone

Backpacking / gap year

10 February 2013
Customer would recommend this property

Liked: Surrounded by trees, right next to the lake and beautiful walks.

Disliked: No local restaurants/food around, hot water not incredibly hot.

100.0%

Atmosphere -

100%

Staff -

100%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

100%

Customer review

With friends / other travellers

Sightseeing & culture

14 January 2013
Customer would recommend this property

Liked: We booked a private four-bed dorm, it was a good sized basic room, the heating kept it warm at night. The staff were really lovely and nice to chat to. They were attentive when we arrived at nighttime desperate for food, and didn't get angry when we woke them up and went out at 2.30am, they actually helped with directions to a late night bar. Super great value and a minutes walk from the West Lake, can easily go out for a good run around it from the hostel! Lots of shops, restaurants, bars, museums, cafes, about 15 minutes walk down the road.

Disliked: Nothing, was great :)

77.1%

Atmosphere -

60%

Staff -

80%

Facilities -

60%

Safety -

100%

Location -

100%

Cleanliness -

60%

Value -

80%

Customer review

Alone

Sightseeing & culture

16 December 2012

Liked: Friendly staff, good location

Disliked: Room and toilet stank, even though the window was open. Sheets didn't seem to have been changed.

88.6%

Atmosphere -

100%

Staff -

60%

Facilities -

80%

Safety -

100%

Location -

100%

Cleanliness -

80%

Value -

100%

Katie Mooney

With friends / other travellers

Backpacking / gap year

02 December 2012
Katie would recommend this property

Liked: Great location for the west lake. Easy to find. Although cold, the common room had lots of character and was busy every night. Stayed in 6 bed dorm, beds were fine by Chinese standards. Had own kettle in bedroom which was a nice touch! Amazing for the price :)

Customer review

With friends / other travellers

Backpacking / gap yearSightseeing & culture

23 September 2012

Liked: Good prices.

Disliked: Staff talked us into using really expensive drivers to get to the bus station, location is clearly outside center. Rooms were quite spacious, but the dorms were quite old (doubles would have been better).

60.0%

Atmosphere -

40%

Staff -

80%

Facilities -

40%

Safety -

60%

Location -

40%

Cleanliness -

60%

Value -

100%

Customer review

With friends / other travellers

Backpacking / gap yearSightseeing & culture

21 September 2012

Liked: Cheap dorm rooms, rather large and light.

Disliked: Strange atmosphere with the whole family sitting around in the common area, not taking notice of anyone else. We felt we were rather disturbing them. The staff spoke good English, but recommended a driver (they knew) to go to the bus station, which made us end up paying three times the price of a taxi - we were really upset when we found out. The hostel is a bit outside of the city center, but bus connections are plentiful and regular.

71.4%

Atmosphere -

60%

Staff -

60%

Facilities -

60%

Safety -

60%

Location -

100%

Cleanliness -

80%

Value -

80%

Customer review

With my spouse / partner

Backpacking / gap yearSightseeing & culture

02 September 2012
Customer would recommend this property

Liked: Good location

Disliked: Staff quite unfriendly at times- particularly one female member of staff. Lack of English or even attempt to understand caused a few problems.

65.7%

Atmosphere -

60%

Staff -

60%

Facilities -

40%

Safety -

60%

Location -

60%

Cleanliness -

80%

Value -

100%

SIOK PIN LEE

Alone

Backpacking / gap year

25 August 2012

Liked: Very helpful staff when check in, but not for the next day, the others are ignorance.

Disliked: Front desk staff don't give much help for local transportation information, they only advice to take cab instead of public transportation. But then will be costly for a backpacker.

Customer review

Liked: Great location near the lake between the trees
Good food, very good internet also in the rooms

Disliked: To far away from restaurants
Very smal bar/ lounge, where the staff was eating, sleeping and staying too
Verry little storage space in the 4 bed room dorm and mini bathroom

100.0%

Atmosphere -

100%

Staff -

100%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

100%

Customer review

With friends / other travellers

Family Holiday

08 July 2012
Customer would recommend this property

Liked: Excellent Location with Free Car Park

Disliked: Customer left no negative feedback.

94.3%

Atmosphere -

100%

Staff -

80%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

80%

Customer review

With friends / other travellers

Sightseeing & culture

02 July 2012
Customer would recommend this property

Liked: The location is good and there is a nice lobby.

Disliked: One staff member said he could not book flights while another offered to call up a travel agent to book flights.
The pasta meals were not great.

100.0%

Atmosphere -

100%

Staff -

100%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

100%

Anna Lang

Alone

Backpacking / gap year

18 June 2012
Anna would recommend this property

Liked: Nice rooms. Helpful stuff.

Disliked: Anna left no negative feedback.

100.0%

Atmosphere -

100%

Staff -

100%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

100%

Dwiriani Kusumaningtias

With friends / other travellers

Sightseeing & culture

24 May 2012
Dwiriani would recommend this property

Liked: Great Location

Disliked: nothing

85.7%

Atmosphere -

80%

Staff -

100%

Facilities -

80%

Safety -

100%

Location -

100%

Cleanliness -

60%

Value -

80%

Customer review

Alone

Backpacking / gap year

10 May 2012

Liked: Extremely low price, great common area on main floor, good location

Disliked: Dorm rooms are old and bathrooms are a bit gritty; the mattresses on the bunks had visible foam mattresses underneath which I don't think is very hygienic.

100.0%

Atmosphere -

100%

Staff -

100%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

100%

Adnan Husein Sutedja

With my spouse / partner

Business / conferenceFamily HolidayShopping

04 May 2012
Adnan Husein would recommend this property

Liked: the location is very strategist and the staffs are also friendly to explain about the city

Disliked: the room is very small and no elevator

94.3%

Atmosphere -

100%

Staff -

60%

Facilities -

100%

Safety -

100%

Location -

100%

Cleanliness -

100%

Value -

100%

Customer review

Alone

Backpacking / gap year

21 April 2012
Customer would recommend this property

Liked: nice rooms great location good price

Disliked: rather difficult to find, a more detailed map would have been nice. It was confusing taking the bus as I didn't know when to get off as the stops were not announced, would recommend a taxi other than that the stay was great

68.6%

Atmosphere -

60%

Staff -

80%

Facilities -

60%

Safety -

60%

Location -

80%

Cleanliness -

60%

Value -

80%

Customer review

Alone

Sightseeing & culture

19 April 2012
Customer would recommend this property

Liked: really liked that it was within such close proximity to the West Lake, He Fang St and Lei Feng Pagoda