If you’re a Massage or a Remedial Massage Therapist looking for ​the “ideal working environment” –check out this opportunity

We are looking for someone who shares our vision of customer service excellence and holistic values. As one of Melbourne’s leading award winning providers of optimal health and wellness, holistic and health transformation therapies, and pioneers of healthy living we’re dedicated to improving the health and quality of life for our clients.

IMMEDIATE START

Full time or part time position

Remuneration is on a percentage basis (sub-contractor).

Inner Outer Health is about to embark on a local campaign that will be mean a high number of appointments both in massage (relaxation and deep tissue) and remedial massage will need to be filled.

Our massage rooms are inviting and welcoming. We are familiar with the cold and impersonal look and feel of some therapy rooms that are impersonal and bleak. Working in that environment all day, all week long can be miserable and depressing. In contrast, our clean and hygienic rooms reassure our clients that as we champion customer service excellence, we believe it begins with your working environment – it has to be warm, pleasant and welcoming. Where you can feel safe, cared for and comfortable as if you were in your own home.

Our massage rooms are simple yet elegantly designed and fully equipped and maintained with an electric table, towels, oils, cupping set, etc. When you join our team, you will have full administrative support and reception services to help coordinate all your client bookings and payments.

You’ll love to know we have ample on-site parking, so you never have to search for a spot or try to remember where you car is. Plus, our parking is fully lit and on our own premises so there are no after-hours safety issues to worry about. If you prefer public transport the bus is literally on our doorstep with the train also nearby.

During your breaks, you will be able to use our fully equipped staff room and kitchen. You’ll surely enjoy the local shops and cafés all conveniently located within walking distance.

You will have a choice of the type of clients you want to work with and the additional flexibility to choose your working hours. Occasionally, you may need or choose to work in the evening or on the weekend, but then you can offset that with time off during the week as you wish. With us, you will be master of your own domain with full control of your schedule/calendar.

Within our holistic approach to client care, you will have an opportunity to supplement your income focusing on achieving the best health outcome(s) for clients as you choose. If you can advocate peripheral and relevant products and services to clients without being pushy or abrasive, and you can do that with integrity and confidence – then we know you’ll be a good fit.

We never advocate selling any unnecessary products or services, but we do encourage complementary solutions as an expected and trusted supplement to massage.

The nature of this role requires you be disciplined, organised and want to work together with clients to help them achieve their ultimate health and wellness results.

If you are not familiar with floatation therapy, we will introduce you to the wide range of beneficial contributions it can provide to your clients within an integrated and comprehensive plan.

We know that providing floatation therapy is not just a commercial (marketing) competitive advantage, it is scientifically proven beyond doubt as a complementary treatment to accelerate progress and rehabilitation for a wide range of treatments, but especially when it comes to integrating the mind-body connection that underpins remedial massage or massage therapist.You’ll be relieved to know we are happy to endorse complementary services, disciplines, and other specialised practitioners when we know our offerings have reached their limitations. Therefore, you’ll be free to refer clients elsewhere if/when you’re unable to provide the results they seek or need. Too many clinics prohibit this to the detriment of their clients. Our primary goal is not profit orientation, but rather client satisfaction.

By doing the right thing by clients, we’re already rewarded with more repeat business, solid referrals and​a growing family of ‘raving fans’.

We have to mention being punctual as a requirement because it’s important to our clients. As a member of the team, you’ll need to manage your time well showing respect for the clients you treat and the pre-set schedule of appointments. This is imperative for us, to start and end sessions on time to honour our clients’ schedules. Sometimes you may need and choose to spend extra time because the client may need extra attention and our systems accommodate that when there is “flex time” available.

While clear handwriting is important, we require that you be proficient with computers. We are a leading edge clinic and cannot have a therapist who isn’t comfortable with the latest technologies and online tools available. As a certified remedial massage or massage therapist , you know you are expected to take general notes and keep logs of all your treatments methodically and systematically.

As the ideal candidate, you’ll also have an opportunity to share your knowledge and experience with the general public via our blogs. We have thousands of readers in Australia and around the world. Our health and wellness focused blogs exist to help and provide valuable and timely information on a regular, on-going basis.

You’ll discover it will help you attract more clients than you thought possible and will become a key part of your self-promotional activity. Don’t worry it won’t add up to much more than a few hours per month. We’ll help you get started and show you the ropes. This is entirely optional, but if you’re the kind of person we think you are, you want to share yourself with the outside world. After all, you’ve done all the hard yards, why not leverage it in a mutually beneficial way by “paying it forward”. You know you can do well by doing good. In fact it’s one of the reasons you’re still reading this… Wondering why it took you so long to find us and vice versa!

But If you’re getting more excited about what we’re doing, then read on!

Lena Yammine

Our founder, Lena Yammine is well known and respected within the community and has a huge following. In fact, Lena has too many clients, which is why we need you, to help lessen that burden. Lena’s clients have come to expect her “magic hands” and expert advice that produce exceptional results we can’t call cures or miracles”. But those are words used by clients on a regular basis. If you need some sense of 3rd party validation, contact us and we'll send you a 7-page testimonial by one of her elite/high performance athlete clients…

As the ideal candidate, we know you’ll be active in the local community introducing yourself to local GPs, local sporting clubs, and other health professionals. You’ll do this because by being proactive, you’ll never be sitting on your thumbs waiting for clients to walk in the door, they’ll be lining up ready to be treated by you, asking for you by name.

Our successful marketing and public relations activities are creating more leads than we can handle. We need you to step in and satisfy those clients in a holistic, customer-focused manner that ensures their satisfaction so they return until their physical ailments are fully resolved or managed appropriately.

Please contact us if:

You want to work in a place that practices what you preach. A place where everything aligns with your philosophy of clean, healthy living, free of toxic people. A sanctuary created for healing and exploring the reaches of western and eastern approaches to serenity and wellness within a robust scientific framework that delivers unmistakable value to clients. This also includes sticking to established protocols and processes. Your attention to detail is not obsessive. It’s just that you want structure and dependability you can count on, not a “wing it” careless attitude that leads to inconsistent service and client dissatisfaction. You know the devil is in the details and you want to work in a clinic that respects and endorses it, instead of the passive aggressive behaviour that exists in so many workplaces.

You are well presented. A smiling, happy person. We know this is a value judgment, but you want to look your best when working with the public. It also means you look forward to seeing your clients. You greet them with a welcoming, warm, friendly smile as they arrive and make them feel comfortable – “at home”. This is your predisposition, you do it naturally it is not an effort and couldn’t think of any other way to “be”. Having said that, you are aware of how others “grin and bear” what they do. They think they are masking their disdain and displeasure, but they fool no one. You desperately want to work with like-minded people who love what they do and are passionate to change the world one treatment, one client at a time.

You want your efforts to be rewarded and acknowledged. Too many workplaces today are oppressive and toxic. Our clinic is an oasis where you can find refuge from the “outside world”. A safe haven to exercise your craft, feel safe, respected and appreciated. That doesn’t mean we’re slack. Far from it, we seek to continuously improve what we do for the clients we consider “practically like family”.

You want to work with “good” clients. We target our marketing and promotional efforts to a clientele who seeks what we have to offer, so there is a genuine “meeting of the minds (and hearts)”. This is by far one of the most valuable aspects of the culture we’ve created for our staff and clients. There is nothing worse than feeling like you’re on a conveyor belt of back-to-back sessions with people who don’t understand nor appreciate your craft, expertise, skills and experience. We segment our marketing to attract people who seek solutions to problems we specialise in. These currently include a wide range of rehabilitation, general wellbeing as well as competitive (elite) athletes and mature people who want to slow down the effects of ageing so they can maintain an active physical lifestyle.

You are tired of marketing and selling. Our sales, marketing and promotional systems are leading edge, fully automated and systemised. When you join our team, you will be relieved of this chore, burden and responsibility. We’ll provide you with a steady flow of new clients that we expect you to satisfy so if required, they will return for further treatment. You will be proactive in promoting yourself within the local community, but you’ll do this in a respectful, dignified manner. We never peddle or push our products and services to a reluctant clientele. We ensure people are aware we are available so when the need arises, we are “top of mind” and their first choice.

You want to be heard, respected for your opinions. We want all of you – your skills as a therapist, healer, but also as a leader, participant in the development of the practice. If you aren’t being heard where you are now, contact us and let’s hear what you have to say and what you want to do. We’re all ears!

You want to leave a less-than-positive workplace. We know what those places are like and our small team has been assembled to make sure you will never want to leave.

Intrigued and interested? You know what to do.

Email Lena Yammine at lena@innerouterhealth.com.au with a cover letter and your CV if this position feels and sounds like you.