Profils liés

Catherine Régis

English Abstract: In this presentation, Professor Régis will argue that the future of conflict resolution in the adoption of new technologies lies in our capacity to minimize conflict, that is, to develop a new mind-set towards “prevention” instead of “resolution”. She will use the example of the computerization of the health care network in Quebec (Dossier de santé du Québec) to illustrate the interrelation between conflict, achieving the goals of the contractual agreement, and the failure to discuss the collaboration process. She will submit that one of the best options to shift towards prevention is to further implement Partnering schemes in health care projects, especially in the context of complex projects or when risks fluctuate or are not well known. Partnering is a dispute prevention mechanism that aims at building and keeping a collaboration process among stakeholders and employees during the course of a project. It involves putting solid communication strategies in place, defining flexible and fair risk-sharing options and monitoring the evolution of the relationships. While this prevention mechanism is well established in some sectors such as construction and engineering, it remains under-utilized in health care. Dr. Régis will explain what partnering is, what potential and challenges such a dispute resolution mechanism holds as well as its legal value.