You implemented lean, the results were spectacular and the metrics indicated success, but six months later the enthusiasm has subsided, performance is falling back to old levels and the program is no longer considered a prime initiative. What happened? Shallow…

Sound quality is important when assessing the quality of a vehicle. Photo: iStockphoto Automotive manufacturers have made great efforts to improve the performance and reliability of cars over the past 20 years and as a result, consumers are more aware…

Having a strategy is key to maintenance improvement, but you need management buy-in, which hinges on performance and results. Keep it simple and focus on what’s important to the company’s success. Photo: Stock We have come a long way in…