Support

Technical Support Department

The Technical Support team provides assistance in the proper operation, programming and interfacing of Icom America products. Our technical support staff can also supply pre-sale information for customers considering our products. Have a technical question or issue with an Icom product? Try one of our web based support solutions, or contact us directly using the links below.

Technical Support Knowledge Base
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Service Department

Icom America offers the repair of our products, either in warranty or beyond warranty. The Icom America Service Center in Kirkland, Washington, is the only FM (Factory Mutual) approved facility to repair and service Icom FM certified products.

Products for repair should be forwarded to one of our Icom Service
Centers nationwide based on the customers location or forwarded to
one of many independently-owned, Icom-approved servicing Dealers.

How to contact the Service
Phone or email for status information on products sent to the Kirkland,
Wa, facility for repair. For Status on products sent to other service
centers, please contact them directly.

The "Locate a Service Center" search engine directs customers based on geographic location in order to keep repair volumes at the manageable level. Radios sent to the wrong repair center can be re-routed to the correct center, adding time to the repair process.

3. Shipping your radio
Icom America will not be responsible for any impact/shipping damage that may occur during the shipping process, so pack your item as safely and securely as possible.

What to pack:

Place the completed Product Repair Submission Form in with the radio.

A copy of Bill of Sale will be required if you are unsure of warranty status. Include any accessory products associated with the problem you are experiencing. All accessories MUST be listed on the Repair Authorization Form.

Please do not send external tuners, power supplies or additional accessories if they are not related to the problem you are experiencing. If you are sending your device to a non-Icom Service Center, please consult with them on any shipping requirements.

Use a corrugated cardboard box and ample packing material (newspaper is not recommended as a packing material). Most carriers recommend a 3” barrier around the product to facilitate reimbursement if shipping damage occurs. Use original packing if available.

Insure your package.

Choose a carrier that offers package tracking or delivery confirmation.

Currently Supported Products

Icom America Inc. has made every effort to support all of our
legacy products as best as possible, however, decreasing availability of
OEM parts and supplies for some products makes them unsupportable.

Because of the above mentioned reasons, Icom and our associated Icom Service Centers (ISC) can only support and repair the radios listed in our Supported Products List. Please note that this list does not include most accessories, and that Icom strongly suggests customers contact the Service Department via email and ask about support on accessories before sending them in.