Shifting responsibilities in Exchange service management after migrating to Exchange Online

Description

With the transition to Microsoft Office 365, Microsoft IT migrated mailboxes from on-premises Exchange servers to Exchange Online. This shift changed responsibilities for the Exchange service management team, releasing the team from server maintenance tasks such as applying patches or defining server policies. Andrew Kim, IT Service Manager for the Exchange email and calendaring service, shares how the team refocused roles to improve the end-to-end service experience across client devices and applications.