Guaranteed Resolution of Complaints

Not Satisfied with the product received?

What does PaySecure stand for?

Before the dispatch/delivery of the product

If your order is not dispatched within 15 business days after the promised shipping date, PaySecure guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order till the time product is dispatched – No questions asked.

After the dispatch/delivery of the product

If the order is not delivered within 15 days after the order is dispatched, PaySecure guarantees refund of the money you have paid for the product

Your payment will be held with PaySecure till the time product is delivered and you are completely satisfied with the product quality

Seller’s payment is released only when you confirm the product has been received by you in good condition

In case we do not hear back from you within 7 days of product delivery, we feel it would be fair to assume that you are satisfied with the product quality, size, physical condition & specification of the product, and will release the payment to the seller

In case you are not satisfied with the product delivered and inform PaySecure within 7 days of delivery, PaySecure will resolve your complaint end-to-end within 30 days from the day the complaint is raised. If PaySecure is not able to give a resolution within 30 days, PaySecure will automatically refund 100% of the money you had paid for the product

When a complaint is raised for a delivered product, the seller is paid only after the issue is resolved and you are satisfied with the resolution

What does PaySecure cover?

You have paid for the product but didn't receive it

You have received a damaged/defective product or a product that does not comply with the specifications as per your original order

You have received a product with which you're not satisfied because of fit/size

How to reach us?

How do you receive your refund through PaySecure?

PaySecure shall refund payment by providing you Findyourbooks Cash for amounts less than Rs 1000. For amounts greater than Rs 1000, refunds will be made through either Findyourbooks Cash, cheque or bank transfer depending on the mode of payment used at the time of placing the order.

PaySecure Coverage Details

Type of Product

Issue

Policy#

All

Physical Damage

Exchange/Refund as per your request

All

Wrong product sent

Exchange/Refund as per your request

All

Different from description on Findyourbooks

Exchange/Refund as per your request

All (Excluding Electronics)

Unhappy with the product quality

Exchange/Refund as per your request (Not applicable for Electronics)

Only Electronics

Faulty or defective

Exchange/Refund as per your request

Only Clothing and Footwear

Size/Fit change/faulty

Alternate size or Refund as per your request (Not applicable for Electronics)

Books

In case wrong product than ordered or damaged or torn

Need to raise Return Request through PaySecure/ Replacement or Refund as per your request.

* Electronics refers to products such as computers, tablets, mobiles, appliances and alike.

# Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.

Exchange Conditions

Exchange/Alternate Product Conditions:

In case you are not fully satisfied about the size/fit of a product, Findyourbooks will gladly help in the exchange of the product for another size, subject to fulfillment of following conditions:-

Product(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag etc; and packaging intact

Exchange/Alternate Product is not given for the following:

In the interests of hygiene, Findyourbooks may refuse returns where it's obvious that the item has been worn, washed or soiled

Returns shall not be accepted for innerwear and lingerie due to intimate nature of products and hygiene

Products that are sold as sets/combos cannot be exchanged as individual items

In case the size requested is out of stock, PaySecure will issue Findyourbooks cash of the same amount, using which you can order any other product from Findyourbooks

Please note that cancellation of a product is not possible in case automobiles – cars, two wheelers (eg. Mahindra Duro) and alike.