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while screaming obscenities.
In all three cases, co-workers were terrified by these sudden
outbursts. Too many disgruntled workers have committed too
many violent acts against others in recent years; and whenever
workers lose their temper on the job these days, it causes great
fear—not to mention financial losses from the destruction of
property and the disruption of work flow.
People are on edge at Metro Power right now. Rising energy
costs, public and government scrutiny, and cries of price gouging
are causing additional work and stress for all your employees.
Plus, too much overtime, unrealistic expectations for overworked
departments, and high demands on sensitive equipment are contributing to the problem. Tempers are frayed and nerves strained.
You’re concerned that these three incidents are just the tip of the
iceberg.
Your department head suggests that you write a reminder to
all employees about controlling tempers in the workplace. “Tell
them that technology glitches are commonplace and not some
unholy disaster. And remind them to report routin...
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