At this version the main update is, we added a "diagnostic tool" for user to check on why "Sleep Mode" doesn't work issue. Sleep mode is only working when HDD is with hibernation, however, we have some users meet the question why their system can't enter to the sleep mode. So, here we add this tool for them to check on the HDD status.

The feature can be found at "Setting" -> Hardware -> Energy Control

Click --> Diagnostic tool, you will get a popup window. press "start", it will detect whether the HDD status.

You can see status, or download report for our support if needed. When the status showing "write", that tell users some services are accessing the HDD, that is why the Sleep Mode is not applied.

]]>

It might be related to the DNS setting. Please go to [Setting] > [Network] > [General] and set 8.8.8.8 for DNS server.

Please refer to the attached screenshot

]]>此功能已加在ADM2.3以及之後的版本中。 同時，使用者也可以透過設定電源排程來達到客製化的電源控管。

於ADM介面 > [設定] > [硬體] > [節能管理]

]]>If Volume 1 is inaccessible or hard disk crashes, user can still put in a new hard drive and then create the new volume 1 (within 10 seconds). After creating the new volume 1, then he can access his folders or data in volume 2 or volume 3 or whatever volume.

Step 1: remove the original broken volume 1

Step 2: insert a new disk or if the original disk is still OK, keep it there

Step 3: create volume 1

]]>Yes, you can!

Please kindly follow the steps below:

1. in ADM Backup and Restore:

2. choose the protocol that you want to use, rsync or ftp:

Rsync:

Ftp:

Notice: Please make sure that the Rync or ftp service in Sco Unix is activated.

]]>For the DVD menu playing, it is not available with AS-2TE or AS-3 series but only available in AS-6 series.

Basically the reason why the DVD menu can not be played is because the graphic hardware acceleration must be activated in order to play HD video in XBMC. The XBMC used in AS-2TE or AS-3 is an adapted version of XBMC which does not support DVD menu playback. To play back HD video, CE5300 is the only CPU which can do it now at very valuable cost consideration but comes with small drawbacks like this.

In the case of AS-6, the original XBMC is used so the DVD menu can function as a higher grade of CPU is used.

]]>Currently with Aidata, you can already take a photo/video and upload to your NAS right away through Lan or Wan. Please kindly see the steps as in the attached photo. You can do it in real time or that you can do it once wifi is available. (available for iOS and Android mobile phone)

]]>

ASUSTOR NAS Model

AS2TE

AS3

AS60

AS50

AS51

AS31/32

AS61

AS62

AS70

Memory

1GB

1GB

1GB

1GB

2GB

2GB

2GB

4GB

4GB

2GB

XBMC / KODI

XBMC

KODI

Resolution

Codec

Color

Bitrate

1080P

H264

8 bit

10mbps and lower

10 bit

-

-

-

H265

8 bit

-

-

-

4K

H264

8 bit

10mbps and lower

-

-

-

-

-

60mbps

-

-

-

-

-

100mbps

-

-

-

-

-

-

-

H265

8 bit

10mbps and lower

-

-

-

-

-

20mbps

-

-

-

-

-

-

50mbps

-

-

-

-

-

-

-

-

]]>Supported formats for streaming playback and transcoding on ASUSTOR NAS

You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format for playback.

Supported formats depend on the device. It is recommended that you install MX Player for an optimal user experience.

Transcode [1]

Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p.

Supports H.264 (AVC) up to 1080p.

-

Chromecast (Android AiVideos)

Stream Original File

Supported video codecs: H.264 Supported audio codecs: AAC/MP3 for MP4

Transcode [1]

Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p.

Supports H.264 (AVC) up to 1080p.

-

Note: 1. For file extensions such as AVI, FLV, MOV, MP4, MKV, TS and other formats, if their codec is not in the supported list above, you will not be able to execute transcoding. For non-supported video codecs you can use Windows Firefox combined with the VLC Web Plugin v2.2.1 for video playback. 2. When using LooksGood on Windows Firefox, the VLC Web Plugin v2.2.1 must be installed. It can be downloaded from: http://download.videolan.org/pub/videolan/vlc/2.2.1/ 3. Please select 720p or a lower transcoding resolution if you are using an iPhone 5 (A6 32-Bit) or older model. 4. Models with hardware transcoding support: AS30 / 31 / 32 / 50 / 51 / 61 / 62 / 70]]> 1. Open Command Prompt(cmd) in Windows. 2. Type in net use /delete * 3. Reboot your PC. You should be able to access in your NAS via Samba/CIFS afterwards.]]>Using Your TV Remote to Control Kodi on ASUSTOR NAS (AS50/51/70/61/62/31/32)

You need to prepare following items to enable CEC functions

1. Install Media Pack

2. Install Kodi

3. Purchase a CEC adapter

for CEC Adapter information you can refer to the link below

https://www.pulse-eight.com/p/104/usb-hdmi-cec-adapter

for basic CEC adapter set up , you can refer to the youtube video

https://www.youtube.com/watch?v=kV9OfBZVuyo

AS61,62, 31, 32)

]]>Chrome 45 launches without NPAPI plugin support:

Due to Chrome 45 launches without NPAPI plugin support, the Apps which needs the NPAI plugin support will no longer work with Chrome 45.Some of the functions will not be supported in Chrome 45:

1. Surveillance Center:

The viewer component for Surveillance will not be supported without NPAPI in Chrome.

Please use the Firefox, or IE as alternative solution for Windows.

Please use the Firefox, or Safari as alternative solution for Mac OS.

2. Looksgood:

The stream videos from NAS to browser will need the VLC media player plug-in.It will not be supported without NPAPI in Chrome.

Please use the Firefox as alternative solution for Windows

Please use the Firefox, as alternative solution for Mac OS.

3. File Explorer, and PhotoGallery:

The video preview will use the QuickTime plugin, it will not be supported without NPAPI in Chrome.If you need to use the video preview feature for File Explorer, and PhotoGallery.

Please use the Firefox as alternative solution for Windows.

Please use the Firefox, or Safari as alternative solution for Mac OS.

]]>Tested UPnP clients and supported formats are as follows:

Note: The supported formats may differ depending on the UPnP client in use.

2.2 In Time Machine preference window, click “Select Backup Disk”, then the NAS’s Time Machine share folder will be selectable in the list, select it and click “Use Disk”, then the NAS’s Time Machine share folder will be used to Time Machine backup.

]]>To set up the artwork for your album, please name the photo of the artwork as one of the following:

"artwork", "cover", "album", "folder", "albumart" or "albumartsmall".

And then save the photo in png or jpg format and put it into the same album's folder.

Limitation: The maximum width cannot be larger than 2048 pixels

]]>You can follow the following steps to set up the authority:

1. login with "admin" and choose the album that you want to share. Press "Edit"

2. Set up the authority for each user so that each user can see the album you set up for them with different authority.

You should now be at http://NAS_IP:9099/ssods/?cmd=Install_upload. Option 1. Select the file saved previously and then select upload tarball orOption 2. Copy the saved file to your Public network share. and then refresh the web browser.

Select this file in the list and select the option to upgrade to this version.

This should update, provide some update information and have an option to "Start Logitech Media Server". Select this and verify the LMS is now available at http://NAS_IP:9000

This method should support all versions including 7.8 (at this time). The key is to remember to rename to squeezeboxserver!

**Note:

Some of you may find that this just says "website not found" then trying to upload the tgz file.It appears there may be some limit on the size of files that can be uploaded!

The alternative is to copy the file into your public share (smb or nfs)

So, just copy the file squeezeboxserver-7.8.0.tgz to your Public share and this version will be available for update.

]]>ONVIF Profile S certification allows Surveillance Center to further expand compatibility for network IP cameras via the ONVIF standard protocol. That means system integrators and home users can take advantage of boosted interoperability and more flexible installation with standard features like device search, live viewing and recording, PTZ functionality control, in-camera motion detection and digital input, or camera video settings.

To connect an IP camera via ONVIF, please make sure the device is compliant with ONVIF.

Select a camera from the result list that you want to connect to Surveillance Center.

Step 4

Click [Test] and see if the configurations are working properly.

If you see a snapshot or green check mark, then it should be working properly.

Note:

If the device cannot be discovered, please go back to Step 2 and select the option that allows you to enter the camera information manually.

Now you can select [ONVIF] for brand and input the following information for the rest of the fields:

IP/Host: Camera’s IP or Host

Port: Camera’s HTTP port (normally 80)

Username/Password: Camera’s administrator username and password.

Appendix: Difference between connecting camera via ONVIF and RTSP

V: Support; X: Not support

]]>Main reason for asynchronous sound or mosaic when playing recorded file (.TS/m2ts) from KODI is because of dropped frame.

Please follow below steps to solve this issue.

Step 1: Click Video settings. (Please refer to attached pic 3)

Step 2: Enable motion compensated. (Please refer to attached pic 2)

]]>How to Proceed with Data Recovery Service for ASUSTOR customers?

If you have experienced a possible data loss situation, please contact ASUSTOR technical support center to determine the cause of the problem, and to assist in troubleshooting and resolving your issue. If support is unable to resolve your issue, we will refer you to DriveSavers Data Recovery, Inc., the leading provider of fast, reliable and secure data recovery. DriveSavers provides ASUSTOR customers with professional remote and laboratory data recovery solutions at a discounted rate, FREE shipping and FREE evaluations on all DVR, RAID, NAS and SAN devices.

3. Run the mysql service without permission:root@AS7004T# mysqld_safe --skip-grant-tables --skip-networking &

4. Login into the mysql by rootroot@AS7004T#mysql -u rootBelow is what you will see in the console:Welcome to the MariaDB monitor. Commands end with ; or \g.Your MariaDB connection id is 2Server version: 10.0.28-MariaDB Source distributionCopyright (c) 2000, 2016, Oracle, MariaDB Corporation Ab and others.Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

]]>After installing a Windows OS with NAS's VirtualBox, you can use Windows built-in RDP (Remote Desktop Protocol) to access the virtual machine remotely. Please refer to steps below for the configurations:

Step 1: Bring out the Windows Search bar and search for [Remote Desktop Connection], click on the application.

Step 2: Type in the name or IP of the remote virtual machine, and specify the username, then click [Connect]. After entering the password in next dialog box, you will be able to see the desktop of the remote VM locally.

]]>Once you build up the VPN connection, then you can utilize the FTP Explorer to transfer data between VPN client and server. But be sure that the subnet address of VPN client and VPN server should not be the same, eg, should not all the same as 192.168.x.x or 172.16.x.x.

You can also mount NFS through SSH (such as putty.exe) through the VPN connection.

]]>Let us give an example as follows:

You want to share only "test1" subfolder for user "asustor" while other users can access all the folders within "Media" share folder.

group B: include all except "asustor" that you want to share "test1" only

Step 2: For the other folders under Media, you should set the Group as group B and for the folder that you want to share, you should set as group A.

Step 3: Then if you login with "asustor" and click "test1", you can access it. But if you click "test 3" or "unicycle", then you get a error message as follows:

]]>If you enable the "Route all traffic through VPN", then all of the traffic of your NAS (VPN client) will only go through the VPN server you connect to.

It is normally applied in cases such as some countries may have censored certain websites or some services having regional restriction (eg. Netflix video). Under such cases, user can connect his NAS (VPN client) to a VPN server in different location without region restriction or website censorship as the NAS (VPN client) will get all its traffic through VPN tunnel from this VPN server in different location.

If you do not tick the "Route all traffic through VPN", then your NAS (VPN client) will still get access to Internet through its existing network while getting the VPN server data and accessing its same subnet clients.

]]>Yes, most Asustor NAS are compatible with Logitech Harmony remote control. You can check from Logitech website for compatibility list:

]]>For sharing a folder or files to be zipped, the maximum size of files within that folder or the sum of files is 2GB. But if just share one single file (not folder or files to be zipped), then there is no limitation. It is because to share a folder or files, NAS will zip all the files within that folder so there is some limitation now.]]>Tomcat will have different roles for specific access right. It defines the following roles:

manager-gui - allows access to the HTML GUI and the status pages

manager-script - allows access to the text interface and the status pages

manager-jmx - allows access to the JMX proxy and the status pages

manager-status - allows access to the status pages only

By default, Tomcat does not enable admin or manager access. To enable it, you have to edit the “%TOMCAT_FOLDER%/conf/tomcat-users.xml” manually.

In ASUSTOR NAS:

1. Please login into ssh, and modify the /usr/local/AppCentral/tomcat/conf/tomcat-users.xml

2.3. Press the top right of Sync in your Mobile phone and scan the QR code above (NAS)

Then you can sync the NAS folder to your mobile phone!!!

3. Sync folders in Mobile phone to NAS

3.1. click New Backup to choose the folder inside Mobile Phone

3.2. Press "Share" to get the link of the folder by "E-Mail" or "Copy" to clipboard

3.3. Copy the link from e-mail or clipboard and then paste the link in the NAS; and you will see Pending Approval appears

3.4. Then go to the Sync of your Mobile to approve

Then you will be able to sync the folders of your mobile phone to NAS!!!

For PC or Mac to NAS or NAS to PC, you will need to install Bittorrent Sync in your PC or Mac first. For rest of the steps, you can follow the similar procedure to finish it! You can find the PC or Mac Bittorrent Sync from the following:

http://www.getsync.com/download

]]>

Teamviewer is a remote desktop software which you can install your notebook or PC and Asustor support engineer can connect to your notebook or PC just like he/she is operating your notebook or PC to check the NAS situation and your network environment to know more precisely what can be the cause of your reported issue.

When Asustor support engineer is connecting to your notebook or PC through Teamviewer, you can watch in the same time the diagnosis process.

]]>1. What can I do if updating software hangs or stop at a certain percentage?

Perhaps there was a service/daemon has stuck and wait for the NAS response during the process and cause the issue. Or there might be some network issue (be it connection or others) causing the update process being interrupted.

So, if you cannot shutdown the unit, please unplug the power cord and check if the firmware is updated or not. If not, then you can run the firmware upgrade gain.

***reminder: Be sure to backup all of your important data for your server or NAS before proceeding with the regular maintenance or upgrade. Risks are involved for disks and server during the process.***

2. What can I do if I see this message: "The firmware is either not compatible or the format is incorrect. Please check the file again."

Perhaps you have a very old firmware which is not allow you to upgrade to the latest ADM version.

If you can not find your NAS please link http://www.asustor.com/service/downloads

]]>1. Please kindly check if you have enabled the web server service in Service/Web Server.

2. check if the web service port is forwarded in Setting/Ease of Access

* if Photo Gallery still does not appear, you may try to disable web server in step 1 and then enable web server again to make sure the web server is on.

* if the web service port 80 above is occupied, you can change the NAS web service to different port number such as 8080 or others in Service/Web Server:

]]>In our design, instead of reading the surface or surrounding temperature of CPU, we read the internalCPU core temperature which Intel called DTS (digital temperature sensor). So the temperature of 6x to 7x degree is very normal for the internal core. The specification of the CPU can be up to 100 degree and higher. You do not have to worry about it. Besides, the system comes with smart fan so the fan will adjust the fan rotation according to CPU and HDD temperature under Auto mode.]]>The Youtube in AS-2xxTE or AS-3 portal is mainly for browsing as it is based on Chrome browser. There is no hardware decoding so the video will not be smooth. For viewing HD Youtube, we will suggest you to install Youtube in XBMC video add-on and the Youtube playing through hardware decoding should be better also.]]>Because Youtube TV has changed rule these few weeks, that is the reason why you see stuttering now. (previous Youtube TV is OK as fixed 720P is selectable and which is Atom processor capable of playing smoothly without hardware decoding.)

You can try to set the resolution in Asportal in ADM to 720P if you are using Youtube a lot and Youtube playing should be better.

Alternatively you can install Youtube in XBMC video add-on and the Youtube playing through hardware decoding should be better also.

Possible solution is now directed to Google Youtube TV and pending on their reply.

]]>Windows iSCSI doesn’t reconnect automatically after reboot.

If you encounter the same issue, please try to setup as follows.

The way you access Microsoft iSCSI Initiator depends on your operating system.

In Windows Server, you can access the interface for Microsoft iSCSI Initiator by doing any of the following: