Notifications

All these hooks will allow you to completely customize the notifications sent out by WATS. The first hook is a filtering hook. It can be used to modify the content of the mail notification for ticket updates.

Frontend submission form

The output_array contains the code associated to each section of the frontend submission form. You can unset those that you don’t need or modify the code. Here are the array keys : user_details, ticket_metas, category, ticket_title, ticket_description.

Ticket access denied

You have two filter hooks that you can use to tweak the message displayed when someone tries to access a ticket and the access is rejected.

The first one is for unauthenticated users. By default, it will display the login form.