My PIX 10 just turn off. NOthing will work to turn it on. What shall I do?
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REPLY:
Try a different outlet. Check to see if the power cord in the back of your unit is securely plugged in. You may need to replace the power supply or the clock needs to be diagnosed.

Comment By Vondalyn Robinson - Wed, Jul 9th, 2014 2:06 PM

Does the PIX 21 model calculate the time/hours for the end of pay period? If so, how? The manual I have does not have the information regarding this.
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REPLY:
This model is not capable but MRX-35 can calculate.

Comment By advanced glass - Thu, Apr 24th, 2014 4:27 PM

lost the manual for my PIX-10, could not find it on your website.
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REPLY:
http://tkb.amano.com/phpkb/file.php?id=379

Comment By Rico Guzman - Thu, Feb 20th, 2014 6:12 PM

Our time system got stuck on mar 3 we fixed it but now all the time is scheduled for mar 3 how can we fix it to proplerly adjust the time
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REPLY:
For setting time, see page 6-7 for pix10/21
See page 5-6 for pix 10/15
http://tkb.amano.com/phpkb/article.php?id=429

Comment By Nelda Eichelberger - Tue, Jul 23rd, 2013 9:13 AM

How do I adjust the minutes-it is fast.
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REPLY:
See manual on setting time - http://tkb.amano.com/phpkb/article.php?id=429

Comment By Il Forno - Wed, Jul 3rd, 2013 4:01 PM

Tried calling the number above for troubleshooting and was out on hold for way too long. Can’t afford to tie up my phone line that long. We are trying to find out how we can change the ink in our PIX-21 without a key, since we appear to have misplaced it. Thanks.
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REPLY:
Unfortunately, it is not possible to change the ink without the key.

Comment By Debbie Lattin - Wed, Feb 20th, 2013 11:57 AM

I need to change the minutes on my PIX-10. Can I do that without resetting the entire thing? I don’t have any idea what our code is as I don’t think I have the user’s manual.
REPLY:
Here's the user manual - http://tkb.amano.com/phpkb/article.php?id=429

Comment By Felicia Drayton - Thu, Nov 8th, 2012 1:05 PM

How do I set the date anf time on the Amano PIX-10 time clock? My Amano PIX-55 doesn’t show anything. What could that mean?
Reply:
pix10 manual - http://tkb.amano.com/phpkb/article.php?id=429
pix55 manual - http://tkb.amano.com/phpkb/article.php?id=91

Can i reset the seconds on my PIX-10-15
Reply:
Unfortunately, no. Only hours/minutes can be set which is confirmed in the manual.
http://tkb.amano.com/phpkb/article.php?id=429

Comment By rhonda mason - Mon, Apr 16th, 2012 10:15 AM

we own a PIX 10 model PIX 55 serial number 372760208 the printing of 12 apr 13 5:02 pm when it prints 12 apr 13 is clear 5:02 pm is not clear it looks as it invisable lines threw the number so the ink will not stick.
Reply:
Please contact us at 800 253 9836 / customersupport@amano.com so we may troubleshoot the issue.