We’re beyond proud to introduce Catchpoint Cares, a company initiative dedicated to empowering Catchpoint employees, partners, and customers to lead positive change in our communities. We aim to do this through an ongoing effort to provide opportunities and support endeavors that advance education, improve our environment, strengthen communities, promote diversity,…
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Catchpoint | How to Deliver Amazing Digital Experiences by Selecting the Right CDN

This blog is the third in our series on how Catchpoint can integrate with solutions in the monitoring landscape. The application delivery chain has become more complex over the years, as a result, the ways in which we monitor and troubleshoot systems have evolved. Gone are the days of getting…
The post Integration Spotlight: Application Performance Monitoring appeared first on Catchpoint's Blog -...

When we crafted the questions and analyzed the data from our recent Site Reliability Engineer (SRE) survey, we tried to present a balanced view of the organizational environments and challenges that SREs face. It was no surprise in the survey that some of the top job responsibilities of an SRE…
The post Site Reliability Engineering and Monitoring Tools appeared first on Catchpoint's Blog - Web Per...

In nearly every new version of Chrome, there are notable updates, bug fixes, and new features added to the new version. This often requires developers to change their code to accommodate the new changes so that the performance, reliability, and user experience of their website can be maximized. In 2009, Google…
The post Introducing Choose Your Own Chrome Version appeared first on Catchpoint's Blog...

We are pleased to announce the introduction of Catchpoint Platform Real User Monitoring (RUM). All Catchpoint synthetic customers automatically gain access to Real User Monitoring at no additional cost. Platform RUM captures 1.5M pageviews per month and includes the following capabilities: Customizable and pre-built visualizations to understand the experience of…
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As a digital society built around data and devices, we have reached a pivotal juncture where the customer experience is the product. Services must be accessible to everyone, anywhere and at any time. This user experience journey begins with resolving your domain name. DNS has been around for years however…
The post Trust but Verify Third Party Performance with DNS Monitoring appeared first on Catc...

No, we are not launching a new James Bond movie. We are talking about the messaging app Telegram, founded by a Russian, which was ironically blocked by Russian authorities over its non-compliance with the government security measures. The internet superhighway is not without roadblocks. Censorship has always been a hot…
The post From Russia With Love appeared first on Catchpoint's Blog - Web Perfo...

Sumo Logic is a cloud-based log management and analytics service that leverages machine-generated big data to deliver real-time IT insights. In this blog post, we discuss how you can integrate Catchpoint with Sumo Logic. The integration involves pushing data from Catchpoint to Sumo Logic using Webhooks and using this data to…
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AppNexus is an advertising technology company that powers the buying and selling of digital advertising around the globe. Getting real-time insight into the actual client experience is the key to detecting and overcoming performance challenges. They partnered with Catchpoint to provide them with real-time performance data from both the network and application levels, as well as context for interne...

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I have always been a huge fan of external DNS resolvers such as OpenDNS and Google Public DNS resolvers. I truly believe that they do improve the online customer experience since most ISPs do either a poor job at managing theirs DNS or they do DNS rewrites. Cloudflare recently launched…
The post A Complete Performance Breakdown of 1.1.1.1: Cloudflare’s Public DNS Resolver appeared first on Catchpo...

The primary purpose of a Content Delivery Network (CDN) is to get content to users faster. This has never been more important in the era where a response taking more than a couple of seconds can lead to a user abandoning your web site. For example, we all know that…
The post Deliver Content to End Users Anytime, Anywhere with a Foolproof CDN Monitoring Strategy appeared first on Catchpoint's Blog ...

On March 2, 2018 one of our prospective customers engaged their crisis teams when they began receiving alerts that their services were down. The alerts were generated from their sole synthetic monitoring solution from a known APM vendor with nodes only on AWS. The issue wasn’t with their application it…
The post Synthetic Monitoring from the Cloud vs Backbone and Broadband Nodes appeared first on ...

An advanced end-user experience monitoring strategy involves many applications and layers; the complexity of IT architecture systems, combined with increasingly demanding customer expectations, mean that organizations must develop a proactive, customer-centric mindset to deliver amazing digital experiences. The way to do this is with an end-user experience monitoring solution that’s…
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At Catchpoint, we are constantly monitoring key web sites and key infrastructure providers (DNS, Cloud…) to help our customers deliver a positive customer experience. We are always on the lookout for bottlenecks or latency that could impact application performance. Recently, we identified a DNS related issue impacting hundreds of our customers.…
The post Managing DNS Vendors with DNS Monitoring ap...

The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards®. More than 2,500 nominations from…
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The world’s most successful companies understand that delivering a great customer experience is essential to their business success. Delivering on that mandate requires a different approach to monitoring—one that’s purpose-built to provide an outside-in view of their customers’ digital experience. This is particularly important to the beauty industry. A recent study…
The post Delivering Customer-C...

In January, my colleague Peter came to me with an idea to create a Site Reliability Engineering (SRE) survey. The goal of the survey was to find out what it really means to be an SRE, examining the types of organizations, skills, and culture where site reliability engineers work. We…
The post Preliminary Analysis of The Site Reliability Engineer Survey appeared first on Catchpoint's Blog - Web Per...

Hundreds of websites and their user experience were impacted yesterday when Google’s DoubleClick suffered a major outage that lasted for hours. Catchpoint first reported the outage at 10:00 EDT on Tuesday, March 13th in Europe and at 15:00 EDT in US. As soon as the issue was identified, we had…
The post DoubleClick Outage: Another Lesson in Third-Party Optimization appeared first on Catchpoint's B...

Third-party elements such as ad tags, tracking pixels, and widgets are an important component of any website that we visit and build today. As an operator we may not have a direct control on their performance on our web properties, and the impact that has on the end-user experience; yet…
The post Google Ads Slowing Down Document Complete appeared first on Catchpoint's Blog - Web Performance Monito...

The end-user experience monitoring industry is growing with greater speed and complexity every day. IT departments now play a critical role in delivering amazing digital experiences, with the firefighters on the front lines tasked with ensuring that the systems which have been put in place are performing at optimal speed…
The post Getting More Out of Catchpoint with the User Training Portal appear...

It’s been a few weeks since I got back from trekking to the Everest Base Camp in Nepal. Reaching an altitude of over 5500 meters (18,208 ft), and seeing the spectacular gold-bathed peaks of Everest, Nuptse, and the grand Lhotse at sunset made the grueling 10 days leading up to…
The post Taking Website Performance Monitoring to New Heights appeared first on Catchpoint's Blog - Web Performance Monit...

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