Join our Pro Plan to message Khaoula

About me

• Multilingual communications and support professional, specialised in the creative and cultural industries (art, design, fashion, luxury book publishing)
• Educational background in communications, languages, international business and management
• Extensive international experience, both academic and professional.
Actively looking for creative project-based work in social media, PR, copywriting, digital marketing, translation or sales & business development

Skills

Marketing PR

Exhibition

Administration

Email Handling

Events PR

Project Management

Strategic Planning

Event Execution

Communications

Creative Thinking

Social Media Content Management

Work history

Currently

International Sales Assistant

Assouline is an independent luxury book publisher, retailer, and lifestyle brand founded in 1994 by Prosper and Martine Assouline. Renowned for their highly original graphic concept, Assouline books are works of art that capture culture and bring it to life. With over 1,000 titles on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel, Assouline has created a unique, eclectic, and elegant signature.

2015

Marketing & Community Associate

In The Window

Mar 2015 - Nov 2015

Full Time

- developing content and writing copy for newsletters, social media, the company’s blog, including interviews with designers and industry experts
- executing events partnerships: preparing promotional content, planning social media campaigns, supervising the creation of marketing materials with the design team
- performing event and social media research to identify relevant leads and contact them
- pitching designers, makers, architects and brands to join the platform and managing their accounts
- supporting designers in their use of the product, by helping them write their stories, giving them appropriate feedback and liaising with development and design teams to solve technical issues
- replacing the Community Lead when required

2015

Head Office Customer Experience Stylist

- providing assistance to all the customers in line with the brand values
- collaborating in achieving the agreed KPIs for the Customer Experience team
- monitoring and responding to all customer queries, over the phone and across all multimedia channels such as Facebook, Twitter and Email
- helping to support, maintain and develop internal procedures and processes
- building strong internal relationships to help push the brand forward
- liaising with internal and external parties in order to resolve customer queries
- communicating customer feedback to the appropriate teams within the Brand
- maximising all sales opportunities whilst demonstrating exceptional customer service skills
- any adhoc duties from time to time, such as assisting with translation work, both oral and written and when required