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No, I’m with Alison – seems like sort of a “duh!” If everyone knows who’s supposed to be doing what, it’s easier to tell what’s slipping through the cracks, and make it part of someone’s job.

The main thing I worry about with performance-based ratings is that interpersonal connections and niceties might get left out. It’s similar to standardized testing – people might just start checking off the stuff they’re assigned, and not help each other out, go the extra mile for customers, etc. It’s hard to make that kind of thing measurable, but without it, you’re not actually doing a good job.