In my first year at BMC, I’ve met with 100s of customers and have been amazed at the common passion they have to transform how IT services are delivered, managed, and consumed for a new digital future that is here now. In my previous blog on our new vision for the industry, Digital Service Management: A New Vision for ITSM, I contrasted how digital services are different from IT Services of the past. They need to be mobile-first, intuitive and intelligent, bringing contextual information to people based on who they are, where they are, and what they are trying to do. They provide automated self-service, crowd-sourced collaboration, and are continuously refined at high speed.
Traditionally ITSM excellence was focused on benchmarking IT Service Management (ITSM) to industry gold … [Read More]

The Zoo: The Internet of Things, IoT, is expected to usher in billions of sensors, devices, and chips. From agriculture to mining, offices to subways, these "things" will help connect most people on earth. They will change our business processes and impact how … [Read More...]

As technology continues to change the way we live day-to-day and as more companies drive to provide superior customer service, how is this going to impact your job and your company’s role in our new digital world?
According to a Compuware survey of CIOs on … [Read More...]

Most competitive enterprises now use big data for business intelligence activities. For example, Facebook leverages its big data sets—in real time—to determine what ads to place in your sidebar while you’re checking your social feeds or updating your status. … [Read More...]

The Internet of Things (IoT) is arguably the single biggest inflection point to hit the Information Technology ecosystem. Ever. We now have the potential to track data on a scale that is hard for humans to imagine. With the release of IPv6 (Internet Protocol … [Read More...]

Faster is pretty much always better, and that’s particularly true when it comes to instituting patches and remediating when new vulnerabilities are identified. The longer it takes to eliminate identified vulnerabilities, the longer there’s the potential that … [Read More...]

During a recent proof of concept of our next generation technology utilities, something struck us as very significant: One of the test cases included a billion (with a “B”) row table. Not so long ago, million row tables were the largest we saw in tests. Given … [Read More...]

Within the state of Michigan, the Michigan Department of Technology, Management, and Budget bears ultimate responsibility for the delivery of online services to the public. No trivial effort when you have 300 online services and a population of 10 million … [Read More...]

ITIL is a set of best practices for IT Service Management (ITSM) that helps align business needs with IT services. ITIL can be confusing and to help answer ITIL questions BMC has created a complete guide to ITIL.
We're covering all the topics you need to … [Read More...]