Social Media For Customer Service Training

Our practical, hands on workshops for customer service are tailored to each individual client. But we usually cover the following areas:

– Examples of good and bad customer service.

– What tools to use to monitor and respond to customer inquiries and complaints.

– How to respond in the right way.

– Ideal response times.

– When to stall and when to ignore.

Advanced Customer Service on Social Media

You’ll learn from real life situations. We’ll show you how to deal with tricky situations by asking you how you’d respond to a series of real-life social media posts.

You’ll also learn:

– How to stay safe online.

– The benefits of pro-active engagement.

– How to find find hidden complaints and comments about you on social media.

– How to cut down on unwanted queries and complaints.

We’ll Make Sure You Use Your New Skills

The most important part of any training is to ensure it is put into practice. Therefore, we will:

– Work with you to formulate a plan and discuss your strategy.

– Set deadlines for you.

– Work with key members of your team to ensure delegates are held accountable.

We can also call key people in the workshop once every month for three months following your training. In this way, we’ll ensure you’re putting your new skills to good use, and we can help you overcome any initial challenges.

Your Place Or Ours?

We can come to your place of work or we can run your workshop in our beautiful training room in Derby. Fresh coffee and triple Belgian chocolate biscuits are guaranteed!