Spoke with Joey. He said this business took longer on his vehicle with a total of five weeks. They were unable to get the insurance company to call back for the adjustment and he had to do it himself. The adjustments were done the next day after he spoke to the insurance company.

Category:
Collision

Service Date:
04/07/2016

Review Created:
04/19/2016

This review was collected via phone interview by Customer Research Inc.

Melvin said the repair took 3 weeks. He picked up the vehicle and had to turn around because the air conditioner didn't work. The vehicle was supposed to be in 2 weeks but it was there for another week to have the air conditioner fixed.

Category:
Collision

Service Date:
03/14/2016

Review Created:
03/18/2016

This review was collected via phone interview by Customer Research Inc.

Calvin said in his experience this business had good customer service. They kept him informed where the vehicle is at and the completions of the vehicle. When they originally called, they mentioned more, and more damages. Overall, the work was done great, and his wife has no complaints about the repairs.

Category:
Collision

Service Date:
02/25/2016

Review Created:
03/09/2016

This review was collected via phone interview by Customer Research Inc.

Charles said his experience was pretty good, and he was satisfied. He has taken the vehicle back because there is some rattling going on they didn't catch, and he had to test drive it. There was no promised time, but the repair was a little slow. They had to order the parts, but this was not an inconvenience to him. Todd was awesome, and on point, and did everything he was supposed to, and they're all a good group of people.

Category:
Collision

Service Date:
02/17/2016

Review Created:
02/24/2016

This review was collected via phone interview by Customer Research Inc.

Richard said he asked the employees at this business for all of the old parts from his vehicle, and he did not get them. As of now, he is satisfied with the quality of the repair. It looks okay but he will find out later if it needs further repair. He dropped his vehicle off on Monday and picked it up on Wednesday. They had the parts for the repair because he already paid for them, so there was not much need to be kept informed. He chose them because he owns a Ford vehicle and it has 5,000 miles on it.

Category:
Collision

Service Date:
01/27/2016

Review Created:
01/30/2016

This review was collected via phone interview by Customer Research Inc.

Carlos said this business did not give him a promise date, but his vehicle took a long time due to a parts delay. He was happy with the text updates, but he always had to call to get a thorough update on his vehicle.

Category:
Collision

Service Date:
01/15/2016

Review Created:
01/21/2016

This review was collected via phone interview by Customer Research Inc.

Spoke with Trina. She said the staff was friendly and nice. The vehicle was delayed by 2 days which was an inconvenience. Dr. May had to make extra travel arrangements. The business had to wait on one a part. The business followed up and communicated with another friend, but she was not involved.

Category:
Collision

Service Date:
01/07/2016

Review Created:
01/18/2016

This review was collected via phone interview by Customer Research Inc.

Tiffany said the person she was speaking with quoted her a price, and once the part came in to fix the vehicle he then told her that he can not fix it for that price he quoted her the first time. He wanted to charge her $300 more. She said she feels they should always stick with the first quote.

Category:
Collision

Service Date:
10/05/2015

Review Created:
10/15/2015

This review was collected via phone interview by Customer Research Inc.