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This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all Distributing Agencies and Recipient Agencies, including SDAs as well as schools and warehouses.

In this webinar, “The Basics,” Blair Tucker-Gruchala of the Food Distribution Division outlines the history of USDA DoD Fresh, how the program operates, the advantages of the program, and how to file a USDA DoD Fresh complaint.

This webinar summarizes how the USDA Department of Defense (DoD) Fresh Fruit and Vegetable Program operates, discusses the SFSP dollars, explains the Fresh Fruit and Vegetable Order Receipt System (FFAVORS) Defense Logistics Agency (DLA) tasks, and describes best practices for using USDA DoD Fresh in the SFSP.

In this webinar for State Distributing Agencies and Recipient Agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

This webinar provides information necessary to leverage FNS Programs in response to a lead exposure crisis and to provide best practices and lessons learned from those who dealt with the on-the-ground response in Flint, Michigan.

This webinar for States and Processors recaps sales order receipting and the impact on the monthly performance report (MPR) as well as present information on inventory reconciliation at the national level and bond monitoring, covering the processor’s responsibility to monitor and to manage inbound orders and transfers, and providing an overview of State responsibilities and sweep procedures and tools for State reconciliation of MPRs.