How are you getting on the internet?

I first
turned off
all the ZoneAlarm settings and then I disabled it all together and I STILL can't get on the internet!
Not even with a direct cable (sorry I don't know the correct lingo).
I uninstalled the latest Windows update as suggested. Still no access.
I have an XP.
What am I doing wrong?
Should I uninstall ZoneAlarm.
If so, how do I do it?
Some people have said that there are still shadow programs and file left after the uninstall and these continue to cause trouble.
Please help.

Re: How are you getting on the internet?

open the command (start| run |type in cmd and ok) and type in "netsh int ip reset c:\resetlog.txt" and then hit the Enter key of the keyboard (please do not use the quotation marks!) Reboot in a few minutes (wait a few minutes)

Still no joy?
The do this in the command "netsh winsock show catalog" ,show the results in the next post.