FAQ

1. Is VibraPet Gourmet Dog Food Nutritionally complete and balanced?

Vibrapet Gourmet Dog Food is nutritionally complete and balanced. VibraPet Gourmet Dog Food is formulated to meet the standards set forth by the Association of American Feed Control Officials (AAFCO) Dog Food Nutrient Profiles for all stages of life.

2. How long can defrosted VibraPet Gourmet Dog Food stay in the refrigerator?

Once VibraPet Gourmet Dog Food is defrosted, it can be kept in the refrigerator for up to 10 days as long as the package has not been opened. Once opened, it is recommended the food be consumed within the first 5 days.

3. How long will it take before there are noticable improvements in my dog's health?

Within two weeks feeding exclusively VibraPet Gourmet Dog Food you can expect to start seeing changes in your dog's energy levels, softness of coat, reduction of mucous and tear staining. After four weeks over weight dogs that have been fed on a diet heavy with grain will usually start to show weight loss. Picky eaters that have been rejecting their old food often show immediate enthusiasm for meal time.

4. Is VibraPet Gourmet Dog Food prepared in a home kitchen?

VibraPet Gourmet Dog Food is made in a licensed commercial kitchen that is inspected and maintained for the production of food for human consumption. The production process for VibraPet Gourmet Dog Food follows the regulations and procedures required for the production of food for human consumption and sale. Additionally, the chefs who prepare our food are certified in Food Service Sanitation which ensures safe production every time.

5. How Much VibraPet Gourmet Dog Food should my dog eat?

Every dog is different and will require different amounts of food depending on age, breed, activity level and season. A feeding guide can be found on the packaging. This chart should be used as a starting point to finding the quantity that keeps your dog in optimal body condition. Dividing the daily amount of food into two feeding times is recommended.

VibraPet Gourmet Dog Food is formulated to meet the nutritional levels established by the Association of American Feed Control Officials (AAFCO) Dog Food Nutrient Profiles for all life stages. VibraPet's Dog Food has been laboratory analyzed to find it's nutritional content. Vitamins and minerals have been added to create a complete and balanced diet. No further supplementation is needed.

7. What forms of payment are accepted?

VibraPet Gourmet Dog Food will accept cash, check, money order, Visa and MasterCard. Please contact us if you wish to pay by cash. Please do not mail cash to us for your order. If you wish to pay by mail, the preferred method of payment is check or money order. And of course, you may order with your credit card through our website or by phone.

8. What is the best way to defrost VibraPet Gourmet Dog Food?

VibraPet Gourmet Dog Food comes in convenient one serving packages as well as two pound bags. The best way to defrost the food is in the refrigerator overnight. Another method is to drop the bag in a bath of warm water for about 15 minutes. Our bags are also microwave safe so you may defrost in the bag in your microwave. It is recommended that you poke a few holes in the top with a fork prior to defrosting or heating in the microwave. Always remember that if you use the microwave method, make sure the food is not too hot for your dogs mouth. A good rule of thumb is that if it's too hot for a human baby, it too hot for your dog.

9. How do I wean my dog from his or her old food to VibraPet Gourmet Dog Food?

When changing your dog diet to a new type of food, such as from commercial kibble to a fresh cooked diet, it is a good idea to make the transition over the course of a week to let your dog adjust and prevent soft stool. If your dog's current food has been recalled or is making your dog sick changing all at once may be indicated as soft stool is much better than liver failure. When feeding your dog twice daily it is recommended to feed one meal of the current food and the second meal VibraPet Gourmet Dog Food to start. Decrease the quantity of old food and increase the quantity of VibraPet Gourmet Dog Food over the course of a week ending with both meals being VibraPet Gourmet Dog Food.

10. How do I arrange to have VibraPet Gourmet Dog Food delivered?

At VibraPet customer service is second only to producing the ultimate in dog food. We make it a priority to deliver the food when it is needed. Place an order online and we will contact you shortly thereafter to get a convenient time for your delivery. We will be happy to do everything we can to meet your needs. Later deliveries are also available.

11. Is VibraPet Gourmet Dog Food available outside of the Home Delivery Service Area?

At this time, VibraPet Gourmet Dog Food offers delivery only in the established Home Delivery Service Areas. For customers outside of this area, give us a call and we will do everything we can to get VibraPet Gourmet Dog Food to you.

12. Is there a delivery charge?

Yes, the delivery charge is a flat rate of $10.00 dollars for our Home Delivery Service. This means you can order as much or a little as you like. The more you order at one time, the more you save on delivery costs. For any orders outside of the Home Delivery Service Area, standard overnight shipping will apply.

13. Is VibraPet Gourmet Dog Food available for shipping?

If you need VibraPet Gourmet Dog Food shipped, shipped give us a call to make arrangements at (855) VibraPet (855-842-7273).