Leaving a review for a business now more than ever, couldn’t be easier thanks to the internet. The majority of businesses are listed in online directories. These directories allow customers to leave reviews of those businesses to let other potential customers know what they can expect. This is true across all industry sectors, from retail through to professional services. This can be a great thing as positive reviews can have a real positive impact on your business. For example, the number of positive Total SEO Reviews have really helped push our business forward. However, what would you do if negative reviews are left online about your business?

It's an unfortunate fact that as a business grows and more clients are obtained, you run the risk of along with receiving positive reviews, also receiving negative reviews. If this happens to you, it will feel horrible and your initial response may be...