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ThemeXpert hacked and survived

This Saturday I found some suspicious activities on our server, everyday we monitor a lot of suspicious activities on server but this time we found something special, some file injected to our server root directory. Story just began, I immediately contact to our host and instruct them to deny all incoming connection to our cPanel, WHM, FTP and sFTP.

Sunday morning, I started scanning all files using with Admin Tools Pro and found lot of c99 shell script injected here and there. Then immediately run server scanner and mean time started deleting all c99 shell script found by Admin Tools, took backup of our documentation site, forum and affiliate software and deleted every files from server, so we can examine each and every file of these sites and upload again.

Steps we've taken to save our site

I'm documenting the steps we've taken to save our sites so others can be benefited from here.

Backup all child sites docs, forums, affiliates and demo to examine in local pc and deleted from server.

We do not store any sensitive data such as credit card number, payment details on our server. All data are protected and save.

Current status

As i mentioned earlier our forum and documentation site are down and we are only providing ticket support to our customers. We really appreciate your patients and support. I want to make sure we are working hard to fix all sites and glitches on our mainsite. We are almost done checking all the files individually and manually you can see from above picture.

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