Abstract

A new report from Celent, , provides the most comprehensive data available about the players in this dynamic market. The report is designed to help insurers dramatically cut the time required to create a short list of vendors appropriate for their needs, providing nearly 200 pages of independent research findings.

"Interest in policy administration systems was showing signs of growth two years ago, and the market has flourished," comments Chad Hersh, a senior analyst in Celent's insurance group and lead author of the report. "A few systems have disappeared, but a number of others have come on the market, and still more are about to enter it. There is a crowded landscape of personal lines PAS vendors with solutions of varying depth."

Each full profile in the report includes detailed information about each vendor solution, including:

Company and organizational details

Customer base and reference feedback

System functionality (lines of business and key functions supported)

Usability

Implementation times and cost

The report makes use of Celent's ABCD Vendor View tool. In contrast to a simple four-quadrant map, the ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services. The ABCD Vendor View is a simple graphical representation of a highly complex marketspace. While it is a useful snapshot, it is not a substitute for the detailed information found in the profiles. Unlike a four-quadrant map, solutions in the upper right are not necessarily the best solutions. In an area as complex and idiosyncratic as policy administration, there is no one "best" for all cases. Note that only vendors that provided references and full information are included in the ABCD. The report contains additional limited profiles about other vendors who provided fewer details or did not meet the report's inclusion criteria.

The report is 186 pages long. A table of contents (which lists all the vendors in the report) is available online.

Members of Celent's Property/Casualty Insurance research services can download the report electronically by clicking on the icon to the left. Non-members should contact info@celent.com for more information.